BT 1020 Cordless Telephone User Manual
Contents
1. Navigating the menus Your BT Hub Phone 1020 handset has a menu system to guide you through the handset and setting options Refer to the menu map on the next page for the available options When the handset is displaying the idle screen In standby press Menu E to open the main menu Use and ko to scroll through the menu list When the menu item you want is displayed press OK to select and view the sub menus available At any time press Back to go up one level 8423 Hub Phone 1020 Iss 3 1 12 10 07 Menu map Calls Lists Received Calls Dialled Calls Delete Calls List Names Find entry Add Entry Delete all Melody External Calls Internal Calls Ring Volume Received Calls Dialled Calls Delete All Show Detail Edit Entry Set Melody Delete Entry Home Work Mobile ruu r nunc 1aueu 1230e 7 Handset settings Ear Volume Handset Name default BIphone Auto Talk Beep Tones Software Base settings System PIN Default Settings Time Settings Alarm Date Time On Off Key Beep Low Battery Out of Range Handset update Software version On Off 2 25 Page 13 TON vs lv 3423 Getting to know your phone Registration Register Handset Select Base De register BT Services 1571 Help desk BT 118 500 Withhold number Display number Please note that there are other directory enquiries services available Please refer to bt com for BT 118 500 pricin2. E repeatedly to return to the idle screen 3 8423 Hub Phone 1020 Iss 3 1 12 10 07 re Page 49 Handset settings 49 Beep tones Your BT Hub Phone 1020 handset emits beeps to alert you to certain situations You can set the handset to beep e As confirmation each time a handset button is pressed key beeps e Ifthe battery is low If you go out of range of the base D These beeps can be switched ON or OFF However beeps which confirm settings cannot be switched off To switch key beeps On Off 1 Press Menu E to access the menu The default setting for all key beeps is ON 2 Press AB or MB to scroll and display HANDSET SETTINGS and press OK g 3 Press or until BEEP TOHES is displayed and press OK fim 4 Press or Koy until KEY BEEF is displayed and press OK A 3 E 8423 Hub Phone 1020 Iss 3 1 12 10 07 eu Page ere 50 Handset settings 5 Press or to select OH or OFF then press OK SAVEL is displayed 6 Press Back Ej repeatedly to return to the idle screen To switch low battery beeps On Off During a call if the battery charge level is low you will hear a warning beep every 30 seconds to alert you that the batteries need recharging 1 Press Menu E access the menu 2 Press or Bf to scroll and display HANDSET SETTINGS and press OK fg 3 Press a until BEEP TONES is displayed and OK E press 4 Press or until LOM BATTERY is displayed and press OK fim 5 Press or ei
3. Press or until HAHDSET MANE is displayed and press The current handset name is displayed and you are now in Press Back repeatedly to return to the idle screen Naming a handset Each handset registered to the base is assigned a number You can give a handset a name to match the user or location e g DAVE or OFFICE The name can be up to 8 characters long The number is given automatically and cannot be changed press OK fa edit mode Enter a new name for your handset using the keypad and press OK Se to confirm When in standby the new handset name will be shown in the display The handset number will be shown in the right of the display 3 8423 Hub Phone 1020 Iss 3 1 12 10 07 eu Page 47 w Handset settings 47 If you make a mistake press Clear to delete the last character 8423 Hub Phone 1020 Iss 3 12 10 07 eu Page 18 i3 48 Handset settings The default setting is ON Auto talk When you receive a call if the handset is on the cradle you can answer it by lifting the handset off the cradle this is called auto talk When you switch auto talk off all calls must be answered by pressing IRNI Press Menu E access the menu Press A or to scroll and display HANDSET SETTINGS and press OK fim Press or until AUTO TALE is displayed and press OK fim The current setting is displayed Press or to select OH or OFF then press OK eB The new setting is displayed Press Back
4. 3 1 12 10 07 eu Page 57 33 Time settings 57 Remember to ensure your time is set correctly in the hub as per the instructions in section Setting the time _ 8423 Hub Phone 1020 Iss 3 12 10 07 2 26 Page 58 tiuu r nunc lt lt he ee ne wr 3423 58 Time settings 1 3 Scroll to ALARM OH OFF press OK to select Press or to select the type of alarm OH or OFF and press OK fim Enter the time in 24 hour format using 2 digits for the hour and 2 for the minutes e g for 10 54pm press 2 2 5 4 then press OK E save the alarm To cancel an alarm setting Press Menu E access the menu Press or to scroll and display TIME SETTINGS and press OK fim ALARM OMSOFF is displayed press OK E select Press e gt or until OFF is displayed and press OK Press Back S repeatedly to return to standby 3 8423 Hub Phone 1020 Iss 3 1 12 10 07 eu Page 59 ver Time settings 59 To silence the alarm When the alarm time is reached the alarm will sound and ALARH will be displayed The alarm will ring for 1 minute unless stopped 1 When the alarm sounds press EgsX The handset returns to standby 8423 Hub Phone 1020 Iss 3 1 22 10 07 par Page ase Using additional handsets You can register up to five BT Hub phone 1020 handsets to your BT home hub You can use up to two BT Hub phones at any one time to make calls See page 17 21 for more information about usin
5. RING VOLUME is displayed press OK E to confirm 4 Press MJ until RING VOLUME is displayed and press OK E 5 z 5 Press or Wo scroll through the volume levels Press OK when you reach the volume you want 3 _ Press Menu E access the menu Press or to scroll and display MELODY and press OK fim EXTERNAL CALLS INTERMAL CALLS is displayed press OK Press e gt until appropriate RIHGTOHE is displayed SAVET is displayed Press k or e gt to scroll and hear the melodies When you hear the melody you want press OK E to select Press Back repeatedly to return to the idle screen 8423 Hub Phone 1020 Iss 3 1 12 10 07 ger Page 53 To change the ring tone E confirm and press OK ie To select an external call ringer melody press OK to select Or To select an internal call ringer melody press k to display INTERNAL CALLS then press OK f to select SAVET is displayed 3 3423 Handset settings 53 8423 Hub Phone 1020 Iss 3 1 12 10 07 2 26 Page 54 tiuu r nunc B he ee ine wr 3423 Hub base settings To exit and return to the idle display at any time press Back repeatedly When you reset to default this doesn t include calls list or phone book contents If you change your system PIN on one handset it will change the system PIN on all Hub phones registered to the Hub This is because the Hub controls the system PIN The default set
6. contain new features or fixes _ 8423 Hub Phone 1020 Iss 3 66 Software upgrades When the handset is on the charger and the software is being upgraded you will not be able to use the handset to receive calls Upgrades are free of charge and there are no call fees associated with upgrading It s merely there to give you the latest version of software available These may contain new features or fixes If you try to upgrade using the menu and there is no upgrade available you will see the message NO UPGRADE AVAILABLE 1 12 10 07 2 26 Page 66 tiuu r nunc lt lt he ee ne wr 3423 Press or to scroll and display HANDSET and press OK fim Press Manual software upgrade If new software is available and you selected to upgrade later you can manually upgrade the software at any time using the handset menu Press Menu to access the menu or BBB until SOF THARE is displayed and press OK fg CHECK SOFTWARE is displayed press OK E to confirm As requested place the handset on the charger linked to the Hub During download once it is on the charger the display shows DOHHLOADIHG LEAVE IN CHARGER The backlight may turn off but do not remove the handset from the charger Leave handset in charger When the upgrade is complete IMWHLOAL COMPLETE is displayed and the handset resets and automatically re connects to the base 3 _ Rescue mode If the upgrade was unsuccessful or if
7. e gt or e gt to scroll and display the number you want and press Options Press e gt or e gt to scroll to DELETE CALL then press OK CALL DELETED is displayed and the display goes back to the redial list or standby if no more redial numbers are stored Delete the redial list Press Menu E access the menu Press k or e gt to scroll to CALLS LISTS and press OK E lt Press A or E to scroll and display DELETE CALLS LIST and press OK fama Press or to scroll and display DIALLET CALLS and press OK fim 3 3423 Using the phone 31 32 Using the phone If you decide not to delete all calls list entries press No to exit and return to standby You can enter a name of up to 12 characters Use Clear E delete incorrect characters If a number is already stored in the phonebook you will not have the option to SAVE HUMBER 8423 Hub Phone 1020 Iss 3 12 10 07 our Page SF 3 Save a redial list number to the phonebook 1 Press io access the redial list 2 Press or Wo scroll and display the number you want to save and press Options B 3 SAVE HUMBER will appear Press OK to enter the name of the person and press Save 4 HOME HUMBER appears If you do not wish to save this as a home number then scroll through the options to select HORE oi or MOBILE Then press OK ENTE SAVED is displayed _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 our Page 3 3 Phonebook Store a p
8. gt to select OH or OFF then press OK E SAVEL is displayed 6 Press Back E repeatedly to return to the idle screen 3 _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 eu Page 51 To switch out of range beeps On Off During a call if the handset moves out of communication range with the base you will hear a warning beep to alert you to move closer to the base for improved reception and to avoid being disconnected Press Menu E access the menu Press A or MB to scroll and display HANDSET SETTINGS and press OK fim Press or until BEEP TOHES is displayed and press OK fim Press or e gt until QUT OF RAHISE is displayed and press OK fam Press e gt or e gt to select OH or OFF then press OK SAVET is displayed Press Back repeatedly to return to the idle screen 3 3423 Handset settings 51 8423 Hub Phone 1020 Iss 3 1 12 10 07 eu Page 52 ver 52 Handset settings Handset ring tones and volume You have a choice of 10 ringtones and 5 volume levels or you can switch the ringer OFF You can select a different ring tone for external calls calls from an external incoming number or internal calls calls from another handset To change the call ringer volume You can also adjust the volume level 1 Press Menu B to access the menu EALS during a call using the Aig or buttons 2 Press or to scroll and display MELODY and press OK fim 3 EXTERNAL CALLS INTERMAL CALLS or
9. know which number someone called you on 8423 Hub Phone 1020 Iss 3 1 12 10 07 eu Page 42 E 42 Caller Display and the calls list Save a calls list entry to the phonebook 1 Press to access the Calls list The most recently received call details are displayed 2 Press or repeatedly to scroll to the entry you want Date and time is displayed 3 Press OK and enter a name You will go to home number You can scroll around the 3 options H H MH When the one you want is displayed press OK EHTR SAYED is displayed and the screen will go back to the Ay calls list showing the name rather than the phone number cane 4 Press Clear E delete incorrect characters and then press OK to confirm Th be up to 12 characters ee ere Delete a calls list entry 1 Press io access the Calls list 2 Press or repeatedly to scroll to the entry you want 3 Press Options then press until DELETE is displayed 4 Press OK to confirm CALL DELETED is displayed 3 E 8423 Hub Phone 1020 Iss 3 1 12 10 07 eu Page 43 er Caller Display and the calls list 43 Delete all calls list entries 1 Press Menu E access the menu 2 Press or to scroll and display CALLS LISTS and press OK ium 3 Press MM or MB to display DELETE CALLS LIST and press OK fm 4 RECEIVED CALLS is displayed press OK ig if you decide not to delete all calls list EMETY is displayed entries press No E exit and return to
10. must always include the full area code even if calling locally e g 0208 0207 01702 Does my computer need to be on to make BT Broadband Talk calls No it doesn t but your BT Home Hub must be switched on and your phone light steady green 3 _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 eu Page ere 70 Help What happens when I make emergency calls If you make an emergency call to 999 or 112 from your BT Broadband Talk line the Hub will automatically use your standard telephone line This is a safety measure to ensure the emergency services can identify your location if necessary Emergency Location Information is captured and passed to the Emergency Services for use in the case of an emergency call being made via the service The location information captured is limited to the address of the BT telephone line Important if there s a power failure your BT Hub Phone and or DECT cordless phone will not work Alternative arrangements should be made for access to emergency services We recommend your primary telephone line is maintained for contacting emergency services What happens to service in the event of power or network failure Your service may cease to function if there is a power cut or broadband connection failure Access to Emergency services is provided but calls including ermergency calls to 999 or 112 made via BT Broadband Talk may not work in the event of power or broadband connection failure These failure
11. standby _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 2 26 Page 44 tiuu r nunc B he ee ne wr 3423 44 Caller Display and the calls list Call Waiting is set automatically you can turn this feature off by using 43 When you turn Call Waiting off you will hear a beep Any other handsets will ring if the maximum number of calls isn t already in progress The second caller is only charged from the second you answer not while they are waiting to be connected i Call Waiting You will hear a beep every 5 seconds if an incoming call arrives while you are already on the phone This beep is not audible to the person you are speaking to The second caller s number or name if a phonebook match is found will appear on the handset display Any other Hub handsets will also ring for incoming calls Speak to a second caller AF Press R to answer the second call and put your current caller on hold Press R again to return to your first caller and to switch between both callers Or If you want to end the current call and pick up the waiting call press EA The handset will ring Press again to connect to the waiting caller 3 E _ 8423 Hub Phone 1020 Iss 3 Please note that there are other directory Services available Please refer to bt com for pricing information 12 10 07 2 26 Page 45 tiuu r nunc B le ee noe wr 3423 BT Calling Features By using the BT globe menu your BT Hub P
12. supply either item code 027300 034503 040691 or 040692 When ordering replacements please check what the item code is for the originally supplied power supply unit Only use approved AAA NiMH rechargeable batteries R amp TTE This product is intended for use within the UK for connection to the public telephone network h This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC Declaration of Conformance Hereby Thomson Telecom declares that this BT Hub Phone 1020 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC The Declaration of Conformance for the BT Hub Phone 1020 is published on the website www bt com 8423 Hub Phone 1020 Iss 3 1 12 10 07 eu Page T3 sss 8423 Hub Phone 1020 Iss 3 1 12 10 07 ruu r nunc 1aueu 1230e 7 2 26 Page 76 fT vus au vi ui 38423 Offices worldwide The services described in this publication are subject to availability and may be modified from time to time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2007 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Designed and produced by The Art amp Design Partnership Ltd Printed i
13. the handset was lifted from the charger during the upgrade for more than 90 seconds the user can initiate a new upgrade of the handset software from the hub manager To use the rescue mode on the Hub Manager Make sure your handset is in the cradle plugged into the hub Open the Hub Manager Click the icon on your desktop or browse to http bthomehub home Click Telephones in the menu Click the Rescue button You won t get any indications on the handset screen while the rescue is taking place but it will return to the idle screen after about five mins and give you an indication of success at the end You should call the help desk if the rescue mode was unsuccessful 8423 Hub Phone 1020 Iss 3 1 12 10 07 par Page 67 E Software upgrades Rescue mode is applied when a handset appears dead because the handset was removed while upgrading 67 8423 Hub Phone 1020 Iss 3 1 12 10 07 par Page E Many common problems are caused by incorrect connections Please reboot your hub by turning it on and off from the mains and check that your BT Hub Phone 1020 has been correctly set up before ringing the Helpline You can also restart the Hub by logging into the advanced settings and selecting the option to restart return to factory settings If you are having difficulties with BT Broadband Talk got to www bt com broadbandtalk and go to the support and advice section for information No display The batt
14. transfer the call If the other handset does not answer press to talk to the original caller again De register a handset You cannot deregister the handset that is in use you will need to pick up an additional handset For example you cannot delete handset 1 from handset 1 you will need to do this from Handset 2 Handset 3 Handset 4 or Handset 5 You will always have one handset registered to the BT Home Hub 3 8423 Hub Phone 1020 Iss 3 1 12 10 07 eu Page 63 3423 Using additional handsets 63 8423 Hub Phone 1020 Iss 3 1 12 10 07 eu Page 64 ver 64 Using additional handsets 1 Press Menu F access the menu 2 Press ae to scroll and display REGISTRATION and OK E press 3 Press or ei gt until DE REGISTER is displayed and press OK to select Each digit of the PIN code will be 4 SYSTEM FIH is displayed Enter the PIN code using the displayed as a for security reasons keypad and press OK 5 to confirm Press Clear if you enter an incorrect digit 6 Press l gt or gt to select the handset you want to remove If you enter the wrong PIN code you remembering that you cannot deregister the same handset will hear a double beep that is in use and press OK I 7 ARE YOU SURE is displayed press Yes E confirm HAHISET DE REGISTERED is displayed Or Press No E to cancel 3 8423 Hub Phone 1020 Iss 3 1 12 10 07 par Page 65 33 Software upgrades Automatic software u
15. 8423 Hub Phone 1020 Iss 3 1 12 10 07 eur Page 1 er Bringing it all together User guide BT Hub Phone 1020 8423 Hub Phone 1020 Iss 3 1 12 10 07 per Page 2 8423 Welcome to your BT Hub Phone 1020 Digital Cordless Handset e Hi Definition Sound e Black and white graphic display with back light Keep track of incoming calls with the 50 number calls list 150 Entry phonebook with the facility to store a home work and mobile number for each of your contacts e 20 Number redial list for quick and easy redialing e 10 Ringtones available _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 eur Page 3 This user guide provides you with all the information you need to get the most from your phone This phone has been designed to work with BT Total Broadband and BT Broadband Talk Before you make your first call you will need to set up your phone This doesn t take long and is easy to do Just follow the simple instructions on the next few pages Need help If you have any problems setting up or using your BT Hub Phone 1020 please contact the Helpline on 0845 600 7030 Alternatively you may find the answer in Help at the back of this guide This user guide is relevant for a particular version of software Hub Phones are upgradeable so that you can always have the latest features and functions To find out if you have the latest version of software and how to download it you can go to the support and
16. If you are not then follow the simple manual steps opposite Read the Hub firmware version in the purple box at the gt For firmware 6 2 and above Setting the time You can set the time in your Hub so that all handsets show the right time Go to a computer that is connected to your Hub wired or wireless and open the Hub Manager click the icon on your desktop or browse to http bthomehub home bottom of the screen Click ATMAMCET in the menu then CONTINUE TO ADVANCED Enter the login information username admin password admin Click STEM in the menu then TIME Tick the auto configuration box Under TIME SERVER 1 type ntp homehub btopenworld com Click APPLY For firmware starting with 6 1 xxxx Click ALVAMCET in the menu then CONTINUE TO ADVANCE Click SHITCH TO ANOTHER USER 3 E _ Enter the login information username admin password admin Click COMFTGURATION Click COHFIGURE in the horizontal menu on the right Tick the auto configuration box Under TIME SERVER 1 type ntp homehub btopenworld com Click APPLY Your Hub is now set to the correct time Alarm You can use your BT Hub Phone 1020 handset as an alarm clock You can set a single alarm When an alarm is set the icon will be displayed when in standby mode To set an alarm Press Menu E access the menu Press or to scroll and display TIME SETTINGS and press OK fim 3 8423 Hub Phone 1020 Iss
17. Page 29 ver Usingthe phone 29 While key lock is switched on it is still possible to make calls to emergency numbers 999 112 8423 Hub Phone 1020 Iss 3 1 12 10 07 our Page ere 30 Using the phone If a name number match is found in the phonebook the name will be displayed instead of the number If you have dialled the same number on more than one occasion the call will appear only once in the redial list Each redial number can be up to a maximum of 20 digits long Numbers exceeding 20 digits will not be stored Redial names can be up to 12 characters When you are at the top of the list pressing Kk takes you to the oldest call and when at the bottom pressing takes you to the newest If there are no numbers saved in the redial list EMPTY will be displayed 1 2 3 w N 4 5 To redial a number From standby Press ei gt to access the redial list Press or ei gt to scroll and display the number you want Press o dial the number Via the menu Press Menu Be to access the menu Press or to scroll to CALLS LISTS and press OK fy RECEIVED CALLS is displayed Press i or until DIALLED CALLS is displayed and press OK to display the redial list Press or kK to scroll and display the number you want Press ER io dial the number 3 _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 our Page 31 Delete a redial number Press ei gt to access the redial list Press
18. advice section on www bt com 3 8423 Got everything e BT Hub Phone 1020 handset e BT Hub Phone 1020 charger e 2 x rechargeable batteries e Mains power adaptor e You need to be a BT Total Broadband customer e You need to have a BT Broadband Talk account e You need a BT Home Hub Please note Hi Definition sound will not work without a BT Broadband Talk account Visit bt com to get this service if you don t already have this If you do already have BT Broadband Talk set up the phone light on your hub will be steady green 8423 Hub Phone 1020 Iss 3 1 Page 4 12 10 07 2 25 tiuu r nune a er ee vo au ur ur 8423 In this guide Getting started LOGAUION b 4 cscnceme s gam ve barteren pee sees 7 Setting up the handset 7 Standby display 0cee eee 10 Getting to know your phone Handset buttons c cece eee ee 11 Navigating the menus 00005 12 MENU MAD aeccceccnsccse ne coe ceewmees 13 Making calls with BT Broadband Talk Making and receiving calls 14 Hi Def CAMS ccna se caterepeee cetaceans 17 Muiltipl Calls sc 2cscdsice cts ceemracsrere aus etecnins 17 Call aial ci iccsocwneseseed se ae eee 19 Call tramsers 2g accitiaase scars anstersieacoreersieres 19 Your BT Broadband Talk bill 19 Making and receiving multiple calls 20 Frequently asked questions 22 Using the phone Switching the handset power on
19. and outgoing calls on standard line on Broadband Talk line Calls charged according Free Evening amp Weekend to your BT Together calls to UK landlines option package Dial 1571 to check Dial 1571 to check messages that have been messages that have been left on your standard number left on your BT Boadband Talk number BT Home Hub BT Hub Phone BT Broadband Talk line Incoming and outgoing calls on Broadband Talk line Free Evening amp Weekend calls to UK landlines Dial 1571 to check messages that have been left on your BT Broadband Talk number Choosing which phone you want ringing You can control which phones connected to your Hub will ring by using the Hub Manager To find out how to access the Hub Manager using your computer go to the hub icon on your desktop There is an option within the Hub manager to set incoming landline calls from your standard phone number to ring on your Hub Phone Go to http bthomehub home and change your settings on the telephones page 8423 Hub Phone 1020 Iss 3 1 12 10 07 our Page 16 ies 16 Making calls with BT Broadband Talk To see BT Broadband Talk call charges visit www bt com broadbandtalk and go to the what it costs section You can make outgoing calls using your standard phone line number by dialling 5 and then the number you want to call After dialling 5 you must wait for a different dial tone to the one you normally use with BT Broadband Talk before d
20. e 1020 has a range of 300 metres when there is a clear line of sight between the hub and the handset When there is no clear line of sight between the hub and the handset the range could be reduced to 50 metres Thick stone walls can j severely affect the range Signal strength The T icon on your handset indicates when you are in range When it flashes you are out of range When you move out of range of the base you will hear the out of range tone This tone is repeated until you move back into range _ 8423 Hub Phone 1020 Iss 3 8 Getting started IMPORTANT The hub must be plugged into the mains power socket at all times IMPORTANT You can leave your handset in the charging cradle attached to the BT Home Hub if you wish or you can locate your handset anywhere in your home using the mains power adapter and charging cradle to keep the handset charged Occasionally you will need to connect the handset to the charger connected to the BT Home Hub to receive new upgrades You will be asked to do this when there is new software Battery symbols i Battery charged l Battery half charged i Battery low al Battery empty 1 12 10 07 our Page 8 2 P Attach the cradle to the BT Home Hub Slide open the battery compartment on the back of your BT Hub Phone handset Insert the 2 x AAA rechargeable batteries supplied Slide back the cover to close Place the BT Hub Phone 1020 into th
21. e cradle on the BT Home Hub You should hear a beep when the handset has been placed correctly Charge your handset for at least 24 hours on first charge before using the phone 3 8423 _ 8423 Hub Phone 1020 Iss 3 1 5 On the handset Screen prompts on the handset will help guide you through the registration process it s easy REGISTER TO HUE will appear on screen Press OK PRESS AND HOLT HUB BUTTOH will then appear on screen Press and hold the wireless association button on the back or side of the Hub for 3 seconds the phone light on the Hub will then flash then you can release the button Press OK and place the handset in the charger connected to the Hub Once the handset and charger cradle are in the Hub REGISTERING PLEASE WAIT appears on screen DO NOT REMOVE THE HANDSET UNTIL YOU GET A CONFIRMATION MESSAGE If registered successfully you should see HANDSET REGISTERED If unsuccessful then REGISTRATION FAILED will appear and you will have to try the process again You will be returned to the please register screen If this fails then please see the manual registration process on page 60 Page 9 12 10 07 our 8423 Getting started Battery performance The charge capacity of rechargeable batteries will reduce with time as they wear out giving the handset less talk standby time Eventually they will need to be replaced Please ensure you use the same mAh rating fo
22. ee adasasuas oncencowe wad 68 General information Safety 02350205004 eemesandernaesmees 71 Genelia E A E 71 Cleaning eersorsurrersrririeipi toites 72 Environmental 00eeeeeeeeee 72 Product disposal instructions 72 GUaFANtee sesiones cranes neani rinan 73 If you have to return your BT Hub Phone 1020 05 73 Technical information 74 ROTIE cccrdvocire mone raana DEE ENA 74 Declaration of Conformance 74 3 _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 pur Page 7 as Getting started Location You need to place your BT Hub Phone in the charger cradle and then place both handset and charger cradle in the BT Home Hub to set it up When you are doing this you don t need to use the power supply provided as the handset and charger cradle take their power from the hub After this you can place the handset and charger cradle anywhere in the house where there is mains power and you can then use the power supply provided You will need to place your handset and charger into the hub from time to time to receive updates and new services to your phone as your BT Hub Phone 1020 is fully upgradeable Setting up the handset Remove the grey cover from the front of the BT Hub If it does not come off easily carefully apply a little more force WARNING Do not place your BT Hub Phone 1020 in the bathroom or other humid areas Handset range The BT Hub Phon
23. eries may be flat or dead Recharge or replace the batteries see page 8 No incoming calls to your handsets Your BT Broadband Talk service may not be set up You could also check your call routing settings eg you may have call divert in place The ringer volume may be set too low for you See page 52 to adjust the volume Also check your Hub manager and BT Broadband Talk self care pages for your current settings Buzzing noise on my radio TV computer or hearing aid Sometimes your BT Hub Phone 1020 can interfere with other electrical equipment if it is placed too close It is recommended that you place your BT Hub Phone 1020 at least one metre away from such appliances to avoid any risk of interference _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 par Page 69 33 Help 659 The handset charger is not working You should hear a beep when placing the handset in the charger Check that the power adaptor is properly plugged into the charger Make sure your handset has slotted correctly into the charger Check the batteries are fitted correctly into the handset Check you are using the correct power adapter supplied cannot dial numbers from the phone book You need to store the full area code when you re using BT Broadband Talk Caller s number is not displayed The number has been withheld by the caller is unavailable or is an international call see page 40 What if I m having problems making a call To make a call you
24. formation 73 Within the 12 month guarantee period If you experience difficulty using the product prior to returning it please read the Help section beginning on page 68 or contact the BT Hub Phone 1020 Helpline on 0845 600 7030 Lines are open 24 hours 7 days a week In the unlikely event of a defect occurring please follow the Helpline s instructions for replacement or repair Outside of the 12 month guarantee period If your product needs repair after the guarantee A7 period has ended the repair must meet the approval requirements for connection to the telephone network If you have to return your BT Hub Phone 1020 If the Helpline is unable to remedy your problem they will ask you to return the product Where possible pack the product in its original packaging Please remember to include all parts including the line cords power supply units and the original batteries Please note that we cannot take responsibility for goods damaged in transit Please obtain and keep proof of posting from the Post Office _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 eu 74 General information For your records Date of purchase Place of purchase Serial number For guarantee purposes proof of purchase is required so please keep your receipt Enter your base PIN here See page 54 for more information 3 Page 74 7 3423 Technical information Only use the approved base mains power
25. g the handsets with BT Broadband Talk Follow the automatic registration process on page 9 see beginning of the user guide If you are having problems you can try this manual method below Registering a Hub phone to your BT Home Hub manually lt p At the Hub 1 Go into the menu and select REGISTRATION Scroll to the base you require Select the base required and press OK 2 You are then asked to enter the system PIN 0000 and press OK 3 A screen prompt is presented on the handset display FRESS AND HOLT WIRELESS BUTTON Press and hold the wireless button on the back or side of the Hub depending on which Hub you have for 3 seconds the phone light on the Hub will then flash then you can release the button 3 E _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 eu Page caer 4 Press the wireless association button After 3 seconds the phone LED starts to flash 5 Press OK on the handset 6 The display shows REGISTERING HANDSET PLEASE HAIT You should then get confirmation that the handset is registered The handset will automatically be allocated the next available handset number which will be displayed when in standby mode Using additional handsets If your handset is already registered to a base the symbol will be shown to the right of the base number If there are already 5 handsets registered to the base you will hear a double beep Each digit of the PIN code will be displayed as a fo
26. g information 13 8423 Hub Phone 1020 aes 1 22 10 07 par Age la 03 o Making calls with BT Broadband Talk As part of your BT Total Broadband subscription you get access to BT Broadband Talk which gives you free UK evening and weekend calls up to one hour over your broadband connection BT Broadband Talk is a simple and convenient way to make calls over the internet The only difference is that calls go through your broadband connection rather than your normal phone line With BT Broadband Talk you get a separate number most of the benefits of an extra line incredibly cheap international call gt rates and free calling features including 1471 and BT Answer For more detail charges and terms and conditions please go to www bt com broadbandtalk Making and receiving calls Once you ve got BT Broadband Talk set up all calls made with your BT Hub Phone will use BT Broadband Talk You can also have a phone plugged into the back of the hub which will also use BT Broadband Talk 8423 Hub Phone 1020 Iss 3 1 12 10 07 nuu r nvnuc vsu UEI 2 25 Page 15 WWT Us 3423 Making calls with BT Broadband Talk 15 Making and receiving calls with BT Broadband Standard telephone line wall socket Broadband cable Corded or DECT phone Corded or DECT phone plugged into phone line plugged into back of Hub Standard phone line BT Broadband Talk line Incoming and outgoing calls Incoming
27. hen you receive a call the handset will ring the selected ringer melody Auto talk If you have switched auto talk off see page 48 then you will need to press after lifting the handset to take the call Hi Definition Sound This is available when both parties are using this technology Hi dS provides richer sound quality on calls over your BT Broadband Talk service 1 12 10 07 2 25 Page 26 tiuu r nune B he ee Prec ws 3423 Receiving calls Press IR to answer the call or if the handset is on the charging cradle simply lift it and speak Call timer Your handset automatically times the duration of all calls showing the time on the display from 10 seconds after dialling to 3 seconds after the call ends Handsfree calling Handsfree lets you talk to your caller without holding the handset It also enables other people in the room to listen to both sides of your conversation To make a handsfree call Press listen for the dial tone then dial the number You will hear it being dialled over the loudspeaker 3 E 8423 Hub Phone 1020 Iss 3 1 12 10 07 our Page 27 wa Usingthe phone 27 To switch to handsfree during a call To end a handsfree call press RRX 1 At any time during the call to toggle between handsfree mode and handset mode press JER To change the earpiece volume using Earpiece volume the handset menu see page 46 z A 1 During a call press to increase or iy to decrease
28. hone 1020 gives you easy access to a range of BT features These are 1571 Voicemail for BT Broadband Talk Helpdesk BT Hub Helpdesk assistance BT 118 500 BT Directory assistance Withhold number stops your number being presented to the person you are calling A7 Display number if you normally hide your number you can use this function to show your number when dialling To dial a feature Press Menu E access the menu Press ae to scroll and display BT SERVICES and OK im press Press or until the feature you require is displayed 1571 HELP DESK BT 118 566 WITHHOLD NUMBER or DISPLAY HUMBER and press OK E dial 3 E 8423 Hub Phone 1020 Iss 3 1 12 10 07 eae Page 46 Huu r nunc rusu UE TI vs u vi uvi 3423 e Handset settings To exit and return to the idle display at You can choose a range of settings to suit your any time press Back if repeatedly g g y personal preferences Adjust the earpiece volume There are 5 volume levels to choose from 1 Press Menu E access the menu 2 Press or e gt to scroll and display HANDSET SETTINGS and EALS press OK fim 3 Press Bl or QB until EAR VOLUME is displayed and press OK ium A x 4 Press or io scroll and select the volume level you want then press Save E 5 Press Back E repeatedly to return to the idle screen 3 _ Press Menu E access the menu Press ae to scroll and display HOMDSET SETTINGS and ok E
29. honebook entry You can use the phonebook to store up to 150 entries For each entry you can store a name together with home work and mobile numbers Stored numbers can be up to 20 digits and stored names up to 12 characters long Phonebook entries are stored alphabetically To access the phonebook via the menu Press Menu E access the menu Then press or to display HAMES and press E to select Or to access the phonebook from standby press Names to access the phonebook Press or to display ALD EHTE Enter a name using the keypad see character map page 34 then press SAVE i 3 Deleting characters digits If you make a mistake press Clear i 8423 Hub Phone 1020 Iss 3 34 tuur Phonebook Entering names For example to enter the name Tom Press RRA for T Press K three times for O Press KEA for M The maximum length for names is 12 characters You cannot store an entry without a number BT Broadband Talk Tip When using BT Broadband Talk you always need to store the number with the national dialling code 1 12 10 07 2 25 Page 34 nunc lt lt he ee Pret wr 3423 4 Once you have entered the name you are taken to the home number screen Either enter a number or press Save to move to the next number screen You can store home work and mobile for each contact Character map Button Lower Case Upper Case space i 1 space i 1 to change between uppe
30. ialling a number Remember if you do this you won t be taking advantage of BT Broadband Talk rate How do know BT Broadband Talk is set up on my Hub The Phone icon on the front of your hub will be lit up a solid green colour and you will hear a higher pitched dial tone than normal dial tone If the service is down or not activated all calls will be made using your landline number You will not be able to receive calls to your BT Broadband Talk number on the hub handset until BT Broadband Talk is active on the hub Go to www bt com bbv and follow the on screen instructions You will need your BT Broadband Talk number and password handy 3 E _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 our Page 17 Making calls with BT Broadband Talk 17 Hi Def calls Your BT Hub phone is designed with High Definition Sound Hi dS capability If somebody using a BT Hub Phone or other Hi dS capable device calls someone else using a Hi dS capable device then the call will automatically set itself to the best call quality using the Hi dS call quality feature Hi dS works automatically so you don t need to do anything to enjoy high quality sound You won t get Hi Def sound from the phone plugged into the back of the hub though as this is only available on devices which carry the Hi Def logo Multiple calls No more hogging the phone with BT Broadband Talk you can make more than one phone call at the
31. igned ring 1 Press Names E access the phonebook 2 Press OK to select FINI ENTRY then press e gt or e gt to scroll and display the entry you want Press ore then use k or k to display SET MELODY and press OK faa OFF is oe if no melody has been previously set Use or to select a melody v Press OK E when you hear the melody you want SAVET is displayed Delete a phonebook entry Press Names to access the phonebook Press OK to select FIND EHTE then press e gt or e gt to display the entry you want Press Options ee then use or to display DELETE EHTR 3 _ Press OK DELETE ENTRY is displayed Press Yes E confirm DELETET is displayed Press to return to standby Delete all phonebook entries Press Menu E access the menu Press ae to scroll and display MANES and press OK fim to select Press k or e gt to display DELETE ALL and press ok to select DELETE ALL is displayed press Yes E select and receive a confirmation screen 8423 Hub Phone 1020 Iss 3 1 12 10 07 our Page oP ag Phonebook If you decide not to delete all phonebook entries press No to cancel 39 8423 Hub Phone 1020 Iss 3 12 10 07 per 1 Page 40 i 38423 Caller Display and the calls list BT Broadband Talk has automatic presentation of the caller s number Caller information not available Occasionally the telephone number of the cal
32. ler is not available and cannot therefore be displayed In this case your BT Hub Phone 1020 will show one of the following explanatory messages WITHHELD UNAVAILABLE The calls list will store up to 50 numbers When the calls list is full a new call replaces the oldest If a name number match is found in the phonebook the name will be displayed instead of the number Numbers can be up to a maximum of 20 digits long Numbers exceeding 20 digits will not be stored View dial numbers in the calls list Via the menu Press Menu E access the menu Press or to scroll and display CALLS LISTS and press OK fim RECEIVED CALLS is displayed press OK H to display the calls list 3 _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 eu Page oP sg From standby Press to access the Calls list 2 The most recently received call details are displayed Press or repeatedly to scroll through the list For each entry the caller s number is displayed or their name if aname number match is found in the phonebook and the date and time the call was received 3 Press IR to dial the displayed number Or Press Back repeatedly to exit the calls list and return to the idle screen Caller Display and the calls list 41 If the time on your handset is not correct you will not see the correct time that a call was received To set the time on the Hub see page 56 If there is a name match it will show you H Wor Mso you
33. list Scroll Down In standby press menu to access the Calls list page 40 During a call press to decrease the earpiece volume page 27 In a menu press to scroll down through display options page 12 Press to make or receive a call page 25 R Recall Allows you to switch to a caller waiting on hold 12 10 07 riuu r nunc ru2u Page 11 3423 Right To position cursor during navigation Soft Key 2 In standby mode or during a call press to access the phonebook page 33 In a menu press to select back and return to the previous screen End Power Press and hold to switch the power off or on page 25 Press to end a call Press and release to revert to idle nt Ea In standby press to make an internal call if you have more than one handset registered to the base page 62 During a call press to start a transfer of the call by making an internal call Handsfree In standby use to make a handsfree call page 26 27 During a call use to switch between handsfree and the handset Keypad lock In standby press and hold to lock the keypad page 28 29 1 8423 Hub Phone 1020 Iss 3 12 10 07 our Page 12 a3 12 Getting to know your phone Option buttons mipi WG od Heri hanes Soft Key1 Soft Key2 D Press Back to go back one level in a menu Keep pressing Back to return to the idle screen at any time Or press and release the button
34. n China BT Hub Phone 1020 Issue 3 10 07 1 BTe
35. ne teee anc 45 Withhold number 0000 45 Display number 00ce eee eee 45 To dial a feature 0004 45 Handset settings Adjust the earpiece volume 46 Naming a handset 000e eee 47 Auto talle 25 5 430 s cndaus atoms aden desta eas 48 Beep TONES se cose Goce colawwe neaenaoess 49 To switch key beeps On Off 49 To switch low battery beeps On Off 50 To switch out of range beeps On Off 51 To change the call ringer volume To change the ringtone 53 3 5 _ 8423 Hub Phone 1020 Iss 3 1 12 1 nuu r nunc vsu IUEI 6 Inthis guide Hub base settings Reset your BT Hub Phone 1020 to the default settings 0 54 To change the System PIN code 54 Time settings Setting the time cece ee eens 56 To set an alarm eee eee eee 57 To cancel an alarm setting 58 To silence the alarm 59 Using additional handsets Registering a Hub phone to your BT Home Hub manually 60 Making internal calls 0005 62 Receiving internal calls 005 62 Transferring calls cece eee ee 63 De register a handset 005 63 0 07 our Page 6 x 8423 Software upgrades Automatic software upgrade 65 Manual software upgrade 66 RESCUGIMOdE goss c cedsseseeeanaledecs 67 Help os oscc Gh
36. ng on the device you picked up your incoming call 1 on A gt Incoming Call 3 All available phones ring apart from call waiting on the device s you picked up your incoming call 1 amp call 2 on If call 1 and 2 have been answered on Hub phones other Hub phones will not ring Incoming Call 4 If two hub phones have been answered any additional hub handsets will not ring and will have a message on the screen LIHE IH USE If any one of the two hub phones hangs up all the handsets will ring As there is a limit of two calls on the handsets at any one time Calls can still be answered on the phone at the back of the hub or Softphone or Videophone Incoming Call 5 Calls will go straight to voicemail Limits reached REMEMBER that call limits apply 2 calls on Hub handsets and one call on the phone plugged into the back of the Hub The table assumes you have answered your calls on Hub phones first 3 E _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 per Page 22 ve 22 Making calls with BT Broadband Talk Frequently asked questions What happens to service in the event of power or broadband failure Your service may cease to function if there is a power cut or broadband connection failure Access to Emergency services is provided but calls including ermergency calls to 999 or 112 made via BT Broadband Talk may not work in the event of power or broadband connection failure These failures may becaused by reasons outside our control L
37. number _ Edit a phonebook entry Press Names a to access the phonebook Press OK to select FIND ENTRY then press or to display the entry you want Press Options EG use or e gt to scroll and display EDIT ENTRY The name and numbers for the entry are displayed To edit the name number Press OK to select FIND EHTR then press Kk or e gt to highlight the name number you want to edit and press Edit ee Use e gt or e gt to scroll backwards or forwards through the characters and e gt or Wy for digits Use Clear to delete incorrect characters digits Enter new characters digits using the keypad Press OK to confirm then Save to save the changes ENTRY SAVED is displayed When you save you go through H W M options to edit and save Press to return to standby 3 8423 Hub Phone 1020 Iss 3 1 12 10 07 our Page 3T ys Phonebook You can also access the phonebook via the menu see previous page Press Back E at any time to go back to the previous display ap _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 2 25 Page 38 tiuu r nunc lt lt he ee Pree wr 3423 38 Phonebook As you press or amp a sample of each melody is played Storing a phonebook entry with an assigned ringtone means that you know who is ringing when the phone is set to a distinctive ring You can also access the phonebook via the menu see page 36 Store a phonebook entry with an ass
38. ocation information provided to the emergency services is limited to the address of the associated telephone line where applicable BT does not currently support number portablilty What happens when I make emergency calls If you make an emergency call to 999 or 112 from your BT Broadband Talk line the Hub will automatically use your standard telephone line This is a safety measure to ensure the emergency services can identify your location if necessary 3 _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 our Page 23 Making calls with BT Broadband Talk Emergency Location Information is captured and passed to the Emergency Services for use in the case of an emergency call being made via the service The location information captured is limited to the address of the BT telephone line Important if there s a power failure your BT Hub Phone and or DECT cordless phone will not work Alternative arrangements should be made for access to emergency services We recommend your primary telephone line is maintained for contacting emergency services Can I take my BT Broadband Talk number with me to another provider It is not currently possible to transfer your BT Broadband Talk number to another provider You Hub and Hub phone cannot be used with another provider 3 3423 23 8423 Hub Phone 1020 Iss 3 1 12 10 07 our Page 24 wa 24 Making calls with BT Broadband Talk What numbers can call e Any per
39. off 25 Make an external call 0005 25 Preparatory dialling 00005 25 Endacall sc cciwive cacaueeacaweeeaners 25 Receiving calls cece ee eee eee 26 Call tiers bscccsscreescdearsrsacece Gaver ahaersce ware 26 Handsfree calling ee eeeeee 26 Earpiece volume eeeeeeee 27 Silence the handset ringer 27 SECIOCY wine daca tavens s drerit teneu 28 Keypadilock js aisssasincuscirma dotie deeaie nents 28 Redial ccccccscsnerssnrsers vex eiaweds 29 Redial a number 20eeeeee 30 Delete a redial number 31 Delete the redial list 000 31 Save a redial list number to the phonebook ee cece eens 32 _ 8423 Hub Phone 1020 Iss 3 1 nuu r nunc vsu UCI Phonebook Store a phonebook entry Character map Dial a phonebook entry Edit a phonebook entry Store a phonebook entry with an assigned ring Delete a phonebook entry Delete all phonebook entries Caller Display and the calls list View dial numbers in the calls list Save a calls list entry to the phonebook Delete a calls list entry Delete all calls list entries Call Waiting cee eee Speak to a second caller 12 10 07 eur Page 5 7 8423 In this guide BT Calling Features IEN A E T EE 45 BT Helpdesk cece ee eeeeeeee 45 BULLS 500 ayiee a dah Sa
40. pgrade Your BT Home Hub checks regularly for handset software upgrades If there is a new version of software available it will send a message to any registered handsets needing to be upgraded If you have handsets located around the home you will need to place the charging cradle and phone into the front of the hub to receive the upgrade When the handset display shows HEH SOFTHARE DOWNLOAD HOW You can either select OK to upgrade immediately or select Later The message will be displayed again 24 hours later If you choose to upgrade the display will show PLEASE WAIT for a few seconds The handset then needs to be placed within the cradle connected to the Hub During download once it is on the charger the display shows DOWNLOADING LEAVE HANDSET IH CHARGER a The backlight may turn off but do not remove the handset from the charger Leave handset in charger 3 If you have several handsets around the home and want to upgrade all of them you don t need to change the cradle in the Hub everytime Just upgrade all the handsets via the same cradle within the hub Press Later if you decide not to A gt upgrade When the handset is on the charger and the software is being upgraded you will not be able to use the handset to receive calls Upgrades are free of charge and there are no call fees associated with upgrading It s merely there to give you the latest version of software available These may
41. pplied originally 4 Page 71 Do not open the handset other than to change batteries This could expose you to high voltages or other risks Contact the Helpline for all repairs It is recommended that advice from a qualified medical expert be sought before using this product in the vicinity of emergency intensive care medical equipment It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product Your product may interfere with other electrical equipment e g TV and radio sets clock alarms and computers if placed too close It is recommended that f you place your product at least one metre away from such appliances to minimise any risk of interference Never dispose of batteries in a fire There is a serious risk of explosion and or the release of highly toxic chemicals Hearing aid Please note that the BT Hub Phone 1020 works by sending radio signals between the handset and base These signals may interfere with some hearing aids causing a humming noise _ General information Cleaning Simply clean the handset and hub with a damp not wet cloth or an anti static wipe Never use household polish as this will damage the product Never use a dry cloth as this may cause a static shock Environmental Do not expose to direct sunlight e The product may heat up when the batteries are being recharged This is normal However we recommend that
42. r and lower numeric case to change between upper and lower case to change numbers _ Press Names to access the phonebook Press OK to select FIND ENTRY then press or to scroll Press cS dial the number You can also highlight the Dial a phonebook entry From standby to the entry you want Or to search alphabetically Enter the first letter of the name you want using the keypad then scroll to the exact entry using ig or WR name you want and press IR If there is only one number associated with the entry it will be dialled If there is more than one number for a contact when you press of shows H Ha Ms with the number Use or to select the number you want and press IRN to use it for calling 3 8423 Hub Phone 1020 Iss 3 1 12 10 07 our Page SP i Phonebook 35 Pressing will scroll forward alphabetically through the phonebook entries Pressing g will scroll backwards alphabetically through the phonebook entries 8423 Hub Phone 1020 Iss 3 1 12 10 07 our Page 36 a5 36 Phonebook Via the menu 1 Press Menu E access the menu 2 Press ke or to scroll and display HAHES and press OK H to select 3 Press or ei gt to scroll and display FIND ENTRY and press OK to select 4 Press or e gt to scroll to the entry you want Or to search alphabetically Enter the first letter of the name you want using the keypad then scroll to the exact entry using g or k 5 Press IR to dial the
43. r battery replacement to the batteries that were provided when you received the handset Talk Standby time In ideal conditions the handset batteries should give about 7 hours talk time or 100 hours standby Note that new batteries do not reach full capacity until they have been in normal use for several days 9 _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 2 25 Page 10 tiuu r nunc lt lt he ee Pree wr 3423 10 Getting started Clock The clock on the front screen will disappear if any missed calls or the keypad lock are displayed The handset number is related to the number of handsets you have registered to the Hub You can have up to five handsets registered to the Hub Standby display Clock Battery status icon JAT ali i Rangeicon renders TBTCHONE x Mery eines Shortcut to menu Shortcut to phonebook Your BT Hub Phone 1020 is ready for use 3 8423 Hub Phone 1020 Iss 3 1 Getting to know your phone Handset buttons Redial Vol Scroll Up Pause In standby press and release to access the redial list page 30 During a call press to increase the earpiece volume page 27 In a menu press to scroll through options page 12 Soft Key 1 In standby press to access the menu page 12 During a call press to use Secrecy page 28 In a menu press to select the option displayed above the button Left To position cursor during navigation Calls
44. r security reasons Press Clear ial if you enter an incorrect digit If you enter the wrong PIN code you will hear a double beep 61 _ 8423 Hub Phone 1020 Iss 3 62 Using additional handsets 1 12 10 07 2 26 Page 62 tiuu r nunc B he ee ne wr 3423 Internal calls If an incoming call is received whilst you are on an internal call you hear Call Waiting beeps If you end the internal call all the handsets will then start to ring and show the Caller Display for the incoming call 1 2 Making internal calls You can make internal calls between two BT Hub phone handsets that are registered to your hub This can only occur if there are no other calls in progress on additional handsets Once an internal call is in progress all other handsets will show LINE IH USE Press INT Enter the other handset number using the keypad e g ERB The called handset will ring and show the calling handset s number If there is no response press to end the call at your handset Receiving internal calls When the handset rings press to answer Press ER to end the call 3 _ Transferring calls You can transfer an external call to another handset registered to your BT Hub Phone 1020 if no other calls are in progress During an external call Press INT and the number of the other handset Your caller is put on hold The other handset will ring When the handset answers press Egg to
45. retailer where the product was purchased Product disposal instructions for business users Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal 3 _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 eu Guarantee Your BT Hub Phone 1020 digital cordless telephone is guaranteed for a period of 12 months from the date of purchase Subject to the terms listed below the guarantee will provide for the repair of or at BT s or its agent s discretion the option to replace the BT Hub Phone 1020 or any component thereof other than batteries which is identified as faulty or below standard or as a result of inferior workmanship or materials Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product The conditions of this guarantee are e The guarantee shall only apply to defects that occur within the 12 month guarantee period e Proof of purchase is required e The equipment is returned to BT or its agent as instructed e This guarantee does not cover any faults or defects caused by accidents misuse fair wear and tear neglect tampering with the equipment or any attempt at adjustment or repair other than through approved agents e This guarantee does not affect your statutory rights 3 Page 73 7 3423 General in
46. s may becaused by reasons outside our control Location information provided to the emergency services is limited to the address of the associated telephone line where applicable BT does not currently support number portablilty BT Hub Phone Helpline If you are having difficulties using your BT Hub phone 1020 check www bt com broadbandtalk for support and advice You can also call the dedicated Helpline on 0845 600 7030 Lines are open 24 hours 7 days a week 8423 Hub Phone 1020 Iss 3 1 12 10 07 2 26 tiuu r nune a ser ee vo auur ur 3423 General information Safety IMPORTANT This equipment is not designed for making emergency telephone calls when the power fails Alternative arrangements should be made for access to emergency services General e Only use the power supply included with the product Using an unauthorised power supply will invalidate your guarantee and may damage the telephone The item code for the power supply is either 027300 034503 040691 or 040692 Check the item code originally supplied before ordering a new one e For the handset use only approved Nickel Metal Hydride NiMH rechargeable batteries Never use other batteries or conventional alkaline batteries They could lead to a short circuit or destroy the battery casing e Recommended batteries should have a power rating of 750mAh 1 2v or greater mAh You should always replace both batteries at the same time and use the rating su
47. same time You can have 2 calls going on at the same time via the BT Hub phone handsets and a third call using a phone plugged into the socket in the back of the hub 3423 _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 our Page 18 vr 18 Making calls with BT Broadband Talk If you also have a videophone or BT Soft Phone associated with your BT Broadband Talk number you can also use them to make simultaneous calls up to a total of 4 calls across all your BT Broadband Talk phones In situations where there are already 2 calls in progress on BT Hub phone handsets a warning LINE IH USE is displayed on any other additional BT Hub phone handsets you may have around the house informing you that you cannot make any more calls There is also a special busy tone presented if you press the button to make a call when it is not H possible When using multiple handsets you can make internal calls between handsets or transfer a call between handsets You can only use this functionality if there isn t call in progress on another handset oO E _ 8423 Hub Phone 1020 Iss 3 1 12 10 07 our Page 19 Making calls with BT Broadband Talk 19 Call quality Usual call quality using BT Broadband Talk should be better than ona mobile phone but it can be affected by general congestion on the internet or by heavy traffic on the broadband link into your home e g if someone in your home is playing games online We cannot
48. son in the UK e Other Broadband Talk customers e Anywhere in the world e Any UK mobile number e All 08 numbers including 0800 0845 0870 e Premium rate numbers zane e Personalised numbers some 07 numbers e BT directory enquiries 118500 505 e Emergency services e You cannot call the operator non BT directory enquiries 101 non emergency calls ie Community support and anti social behaviour directory enquiries for disabled customers short code numbers like 150 151 dial up Internet service providers and text relay 3 E 8423 Hub Phone 1020 Iss 3 1 12 10 07 per Page 25 PE Using the phone Switching the handset power on off Press and hold fsx Press and hold gs amp ey to switch the handset back on again Make an external call 1 Press listen for the dial tone then dial the number Dialling numbers quickly Numbers can also be dialled in Handsfree mode page 26 using the LP Preparatory dialling pre dial e ne h To see the number on the display before dialling use pre dial When using BT Broadband Talk you Pre dial numbers can be up to 20 digits long Rear Wet erennG NNER 1 In standby enter the number you want to dial If you make a mistake press Clear ul to delete the last digit 2 Press FR to dial End a call 1 Press or place the handset back on the charger cradle If auto talk option is on 3 E _ 8423 Hub Phone 1020 Iss 3 26 Using the phone W
49. the The earpiece volume will remain at the R f ad level set for all calls until changed earpiece volume The display shows the volume control screen Silence the handset ringer When the phone is ringing you can silence the ringer without disconnecting the call 1 Press E and the ringer will switch off 3 E 8423 Hub Phone 1020 Iss 3 1 12 10 07 our Page ae 28 Using the phone Secrecy During a call you can mute the microphone so that you can talk to someone nearby without your caller hearing you 1 During your call press Secrecy H SECRECY is displayed and your caller cannot hear you 2 To resume your call press Off i Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying the handset around While the keypad is locked you will still be able to The default setting is OFF answer external calls When you end the call the keypad will remain locked oo E _ To switch key lock on Press and hold E9 KEVPAD LOCKED and the amp h icon is displayed To switch key lock off Press Unlock Fm PRESS TO UMLOCK KEYS is displayed Press g to unlock the handset Redial Your handset automatically saves the last 20 numbers you dialled into a redial list together with the date and time you made each call From the list you can dial delete or save a number to the phonebook 3 8423 Hub Phone 1020 Iss 3 1 12 10 07 our
50. therefore guarantee call quality Call transfers If there is only a single call in progress on one Hub Phone that call can be transferred to another Hub Phone It is not possible to transfer calls between Hub Phones and the phone plugged into the back of the hub Your BT Broadband Talk bill Broadband Talk can be added onto to your existing phone bill If you have your calls itemised any calls you make using BT Broadband Talk will be listed in a separate section on your bill However you won t see any charges if you have the free Evening and Weekend package and only made Broadband Talk calls to UK landlines between 6 00pm and 6 00am or at weekends Please note that you ll be charged for calls to excluded numbers mobile premium rate or international 3 3423 8423 Hub Phone 1020 Iss 3 1 12 10 07 our 20 Making calls with BT Broadband Talk Making and receiving multiple calls Independent of Hub Standard telephone Wine wall socket Q Broadband cable Microfilter Corded or DECT phone plugged into phone line Corded or DECT phone plugged into back of hub 3423 Independent of Hub Softphone Videophone dL 8423 Hub Phone 1020 Iss 3 1 12 10 07 our Page are Making calls with BT Broadband Talk 21 Phone in back of hub Hub handsets Soft phone Videophone Incoming call 1 All phones ring A gt Incoming Call 2 All phones ring call waiti
51. ting is 0000 1 2 3 Enter the PIN code and press E confirm Reset your BT Hub Phone 1020 to the default settings Press Menu E to access the menu Press ae to scroll and display BASE SETTINGS and OK fa press Press or until DEFAULT SETTINGS is displayed and press OK fim System PIN Your BT Hub Phone 1020 has a system PIN code which you will need to change various settings The default code is 0000 You may want to change this to prevent unauthorised changes to your settings To change the System PIN code Press Menu E access the menu Press ae to scroll and display BASE SETTINGS and press OK fim 3 8423 Hub Phone 1020 Iss 3 1 12 10 07 eu Page 55 er 3 Press or e gt until S STEM FIH is displayed and press OK 4 OLD FIH is displayed Enter your old 4 digit PIN then press ok E 5 MEM FIH is displayed Enter a new 4 digit PIN and press OK EE COMFIRM is displayed 6 Re enter your new 4 digit PIN again for verification then press OK I SYSTEM FIH CHAMGET is displayed 7 Press Back repeatedly to return to standby Hub base settings As you enter the PIN number each digit is displayed as for security reasons Press Clear amp if you enter an incorrect digit 55 8423 Hub Phone 1020 Iss 3 1 12 10 07 2 26 Page 56 tiuu r nune ao he ee noe wr 3423 Time settings Please note If you are on the latest Hub firmware the time and date is set automatically
52. you do not place the product on antique veneered wood to avoid damage e Do not stand your product on carpets or other surfaces which generate fibres or place it in locations preventing the free flow of air over its surfaces Do not submerge any part of your product in water and do not use it in damp conditions such as bathrooms Do not expose your product to fire explosive or other hazardous conditions e There is a slight chance that your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord for the duration of the storm 8423 Hub Phone 1020 Iss 3 1 12 10 07 eu Page 72 3 Product disposal instructions X The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using best available recovery and recycling techniques to minimise the impact on the environment treat any hazardous substances and avoid the increasing landfill Product disposal instructions for residential users When you have no further use for it please remove any batteries and dispose of them and the product as per your local authority s recycling processes For more information please contact your local authority or the
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