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Brother MFC-8370DN Printer User Manual

1. 0 36 86 87 E Enlarge Reduce key cccccceeceseeeaeeeees 81 Envelopes rrarrnernnnnnanenannnannnennn 11 16 17 EUSIZANON sureste 131 Error messages on lh 132 Comm Error rorerernnernanennnnnnnnanennenne 132 Klee let 134 Out of Memory 135 Print Unable XX rrrrernrnnrennrrnarnarensnnnn 135 Scan Unable A3 136 Extension telephone using rrrranernnrnnn 60 External telephone connecting 59 E Fax codes changing EE 60 70 fax receive code rrrarerarrnrerarerarrnernnnrne 60 remote ACCESS code rrrnrrnnnnnrrnnnevarnnenn 70 telephone answer code o nonnonrennann 60 Fax forwarding changing remotely rrarrnnrvnrevnrrnn 71 72 programming a number 67 Fax Storage rrrnnrrrnnnnnnnnnrnnarrnnrnernnnnnnnnner 67 printing from Memory rrrnrranerarnnnnnnner 50 turning Off reronororonnrnnnrnanenannnnnnanennsnnn 69 Oe Lef e EE 67 Fax stand alone receiving easy receive rrrrnarrannnnnnnrnarnannnnrnannnnnnr 48 fax forwarding rrrorrrnnnrrnnnnnnennennvnnnne 72 fax receive stamp ccccceeeeeeeeeeeees 49 from extension telephone 60 into memory fax storage 0 67 polling receive rrrrrarrrnrnvnnrevnnennnnnner 73 reducing to fit on paper oanoonnennnnnn 49 retrieving from a remote site 71 72 ring delay Setting ccccceeeseeee ees 47 sequential polling rrrrrnnner
2. rarrannnernernurnannnneneene 80 Ke 8 81 MUNDIG EE 80 N in 1 page layout ronnnnrnnnrrrnnnrrnrnnre 84 out of MEMOTY rrrernnnernnevnnevnnennnnennnennee 88 VED NE 83 le 80 sort ADF only seneste 83 temporary settings 81 tray selection rrnnnnnnnnnnnnnnnannnnnnnnnnr 85 USER re 83 using scanner Glass rnrrrnrnnernnnnnnnener 84 Cordless telephone non Brother 60 COV OE en 40 custom comments 40 ele see 40 for next fax only cece cece eeeeeeeeee eens 40 VIVO TONN Sa 41 D Delayed batch transmission 0 43 Dialing MANUAL snee 62 ONS TOUGH geegent see deEegeeegee en 62 speed dial rrrannnnrnanonarnnnrnanenannnnnnnner 62 using the Search Key rrrurnrnnrrnnrvnnrnns 63 Dialling a pause vdecceccdonticsccschdeveessadeeeentdcovenasesise 63 automatic fax redial rrrrrnnrrnnrrnnnennrr 63 groups broadcasting rrrrrnnernnnnnnn 38 restricting dialling orrrrenrnnnnrnnnnnnnnnn 33 Direct dl al dE 90 Direct Key 91 specification 189 Document how to load ere 19 20 P aeea e fewte eens aeateneeeesmeercaen 138 Drum unit checking remaining life 0 159 cleaning rrrrarennnrnnnnnnnnevanennnnnnn 149 150 EDISON W 157 Dual access ER 42 Duplex 2 sided COP VYING sara nike 86 87 printing from USB flash memory drive 92 troubleshooting 139 Duplex key 2 sided
3. gt TTC b eae N F EE er Ken Rd a gt AAMO ON 4 142 Put the drum unit and toner cartridge assembly back in the machine G i Close the front cover 8 Put the paper tray firmly back in the machine Plug the machine s power cord back into the electrical socket first and reconnect all cables and telephone line cord Turn on the machine s power switch Paper is jammed inside the drum unit and toner cartridge assembly ap Unplug the telephone line cord first disconnect all cables and then unplug the power cord from the electrical socket Press the front cover release button and open the front cover Troubleshooting and routine maintenance A CAUTION IMPORTANT Handle the toner cartridge carefully If N HOT SURFACE toner scatters on your hands or clothes After you have just used the machine some wipe or wash it off with cold water at once internal parts of the machine will be e To avoid print quality problems DO NOT extremely hot Wait at least 10 minutes for touch the shaded parts shown in the the machine to cool down before attempting illustrations below to clear the paper jam D Slowly take out the drum unit and toner cartridge assembly Clear the jammed paper if there is any inside the drum unit Put the toner cartridge back into the drum unit until you hear it lock into place If you put it in correctly the blue lock
4. After the machine prints a copy of your cover page press Stop Exit Contrast For most documents the default setting of Auto will give the best results It automatically chooses the suitable contrast for your document If your document is very light or dark changing the contrast may improve the quality of the fax Use Dark to make the faxed document lighter Use Light to make the faxed document darker ED Make sure you are in Fax mode 1 2 Load your document KS Press Menu 2 2 1 BD Press A or Y to choose Auto Light or Dark Press OK EG Note Even if you choose Light or Dark the machine will send the fax using the Auto setting if you choose Photo as the Fax Resolution Press Aor Y to choose Print Sample Sending a fax Changing Fax Resolution The quality of a fax can be improved by changing the Fax Resolution Resolution can be changed for the next fax or for all faxes To change the Fax Resolution setting for the next fax ep Make sure you are in Fax mode cB 2 Load your document Press Resolution then A or to choose the resolution Press OK To change the default Fax Resolution setting D Make sure you are in Fax mode dB 2 Press Menu 2 2 2 D Press A or to choose the resolution you want Press OK EG Note e You can choose four different resolution settings Standard Suitable for most typed documents Fine Good for small print and transmits a little slowe
5. Press Start EG Note To sort your copies see Sorting copies using the ADF on page 83 Stop copying To stop copying press Stop Exit Copy options temporary settings When you want to quickly change the copy settings temporarily for the next copy use the temporary Copy keys You can use different combinations Enlarge Options Reduce Duplex Copy The machine returns to its default settings one minute after copying unless you have set the Mode Timer to 30 seconds or less See Mode Timer on page 21 Enlarging or reducing the image copied You can choose the following enlargement or reduction ratios Enlarge 97 LTR A4 Reduce 94 A4 LTR be 18 LGL LTR 70 A4 A5 Oo 25 400 141 A5 A4 104 EXE LTR The factory setting is shown in Bold with an asterisk Making copies When set to Auto the machine calculates the reduction ratio that best fits the paper size the paper tray is set to See Paper Size on page 22 Auto IS only available when using the ADF Custom 25 400 allows you to enter a ratio from 25 to 400 To enlarge or reduce the next copy follow the instructions below Make sure you are in Copy mode El Load your document Use the dial pad to enter the number of copies up to 99 Press Enlarge Reduce Do one of the following E Press A or Y to choose the enlargement or reduction ratio you want Press OK E Press A or to choose Cust
6. 1 Network 178 ses 3 ALL Settings Fax List Copy Print Fax Only Fax Tel External TAD Manual Detection No Detection You can check the serial 159 number of your machine 159 You can check the number of total pages the machine has printed during its life You can check the percentage of a machine part s life that remains available For MFC 8380DN PF Kit 2 appears only when the optional LT5300 tray is installed Chooses the receive mode that best suits your needs Puts the date and time on the LCD and in headings of faxes you send Sets your name and fax number to appear on each page you fax Chooses the dialling mode You can shorten the dial tone detect pause Select the phone line type Restores all network settings to factory default Restores all stored phone number and fax settings Restore all the machine settings to factory default Menu and features Entering text When setting certain menu selections such as the Station ID you will need to type text characters The dial pad keys have letters printed on them The keys 0 and do not have printed letters because they are used for special characters Press the appropriate dial pad key the number of times shown in this reference table to access the character you want Press one two three four five Six seven eight nine Key time times times times times times times times times 1 Q
7. 2 2 Fax Forwarding 2 Fax Forwarding One long beep means the change is accepted If you hear three short beeps you cannot change because the conditions have not been met for example registering a fax forwarding 6 Fax Storage number You can register the maximum number of rings See Changing the Fax Forwarding number on page 71 Once you have registered the number fax forwarding will work 4 4 Fax Forwarding number 4 Fax Forwarding number number Retrieve Retrieve a fax si Retrieve a fax si 2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax messages See Retrieving fax messages on page 71 3 Erase faxes from the memory If you hear one long beep fax messages have been erased from the memory The machine will print any unprinted faxes in memory before erasing them 97 Check the receiving status the Check the receiving status status 1 Fax You can check whether your machine has received any faxes If yes you will hear one long beep If no you will hear three short beeps BE Change the Receive Mode 1 1 Extemal TAD TAD If you hear one long beep your change has been accepted 2 Fax Tel 3 Fax 3 Fax Ony end 9 0 to exit remote retrieval Wait for the long beep then end the handset 72 Polling Polling lets you set up your machine so other people can receive faxes from you but they pay for the call It also lets you call somebody else s fax machine and rec
8. E Press 2 or Start to send the document Place the next page on the scanner glass press OK Repeat steps and for each additional page Your machine will automatically send the fax 75 Fax reports Some fax reports transmission verification and fax journal can be printed automatically and manually Transmission verification report You can use the Transmission Verification Report as proof that you sent a fax This report lists the receiving party s name or fax number the time and date of transmission duration of transmission number of pages sent and whether or not the transmission was successful There are several settings available for the Transmission Verification Report E On Prints a report after every fax you send E On Image Prints a report after every fax you send portion of the fax s first page appears on the report m Off Prints a report only if your fax is unsuccessful due to a transmission error Off is the default setting E Off Image Prints a report only if your fax is unsuccessful due to a transmission error A portion of the fax s first page appears on the report EG Note e If your transmission is successful OK will appear next to RESULT on the Transmission Verification Report If transmission is not successful ERROR will appears next to RESULT e If you choose On Image or Of f Image the image will only appear on the Transmission Verification Report if Real
9. International ENERGY STAR Compliance Statement The purpose of the International ENERGY STAR Program is to promote the development and popularization of energy efficient office equipment As an ENERGY STAR Partner Brother Industries Ltd has determined that this product meets the ENERGY STAR guidelines for energy efficiency ENERGY STAR 103 Important Information for Australia IMPORTANT For Your Safety To ensure safe operation the three pin plug supplied must be inserted only into a standard threepin power point which is effectively grounded through the normal household wiring Extension cords used with the equipment must be three conductor and be correctly wired to provide connection to ground Incorrectly wired extension cords are a major cause of fatalities The fact that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe For your safety if in any doubt about the effective grounding of the power consult a qualified electrician Important safety instructions 1 Read all of these instructions 2 Save them for later reference 3 Follow all warnings and instructions marked on the product A Unplug this product from the wall socket before cleaning the outside of the machine and the scanner glass DO NOT use liquid or aerosol cleaners Use a damp cloth for cleaning OT DO NOT use this product near water 6 DO NOT place this produc
10. Oo ON RAVN x E D 5 e Tom G H oH Z2 CG Di DI gt OO E ol 5 e 35 0 G For menu selections that do not allow lower case character selection please use this reference table Press Key one time two times three times four times five times Inserting spaces To enter a space in a fax number press once between numbers To enter a space in a name press twice between characters Making corrections If you entered a letter incorrectly and want to change it press to move the cursor to the incorrect character and then press Clear Back Repeating letters To enter a character on the same key as the previous character press to move the cursor right before pressing the key again 179 Special characters and symbols Press x or 0 then press or gt to move the cursor to the symbol or character you want Press OK to choose it The symbols and characters below will appear depending on your menu selection Press for space H N amp 1 Press for lt gt _ 3 Press 0 for AEOUACEEO 180 General Printer Type Print Method Memory Capacity LCD liquid crystal display Power Source Power Consumption 1 Dimensions Weight Noise level Specifications Laser Electrophotography by semiconductor laser beam scanning 64 MB 16 characters x 2 lines 220 240V 50 60Hz Peak Copying Sleep Standby When making a copy from one sheet With
11. Resolution Sets the resolution when sending a fax Redial Pause Redials the last number called It also inserts a pause when programming quick dial numbers or when dialling a number manually LCD Displays messages to help you set up and use your machine Data LED The LED will flash depending on the machine status ele Cancel 10 9 5 Menu keys Menu Lets you access the Menu to program your settings in this machine Clear Back Deletes entered data or lets you cancel the current setting OK Lets you store your settings in the machine Volume Keys K or xd Press to scroll backwards or forwards through menu selections Press to change the volume when in fax or standby mode A or Press to scroll through the menus and options aa Lets you look up numbers stored in memory It also lets you access speed dial numbers directly if you press QA and then enter a three digit number 10 10 9 Dial pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine The key temporarily switches the dialling mode from Pulse to Tone during a telephone call not available in New Zealand Stop Exit Stops an operation or exits from a menu Start Lets you start sending faxes making copies or scanning Mode keys GB Fax Puts the machine in Fax mode Scan Puts the machine in Scan mode For details about scanning see the
12. rrarrnannnanrvnnnrnnnvnnnvnnnrnnnrnnnnnnnnnnanenanennnrnnnnnnnne 83 Improving CODY quality E 83 Adjusting Contrast and Brightness rrranrrnarrrnnrvanrrnnrrnnnnvarnnnnrvnnnnnnnnnanennnennn 83 Making N in 1 copies page layout c cece ceeccceecceeeeeeeeeeeseeeeseeeeseeeeseeeeeaes 84 TV ENN 85 Duplex 2 sided COPYING rrarrrranrvanrvnnrvnnrrvnnrnnnnnnnnnnnnnnnnnnnnnnnnnnnnrnnnnnnnnnnnnennnennee 86 Duplex Copy long edge pl 86 Advanced Duplex Copy short edge pi 87 Out of memory message rrnnnrnnnnnnnnnnnrnnnnnnnrnnnnenanrnanennnrnnnnenanennnennnenunennnnnnnnennnen 88 Section IV Direct printing 13 Printing data from a USB Flash memory drive or a digital camera supporting mass storage 90 Supported file ei VC 90 Creating a PRN or PostScript 3 file for direct pripntmg 90 Printing data directly from the USB Flash memory drive or digital camera supporting mass storage EE 91 Understanding the error messages cccceccsececeeeceeeeeeeeeeeeseeeeeeeseeesseeeseetaeeeaaes 92 Section V Software 14 Software and Network features 94 How to read the HTML UeereGude 2 cece ccc ccecccccececccccccecececceaccaecceacecesceeens 94 WINdOWS ccccccccccscesecescsesececessesessssesssessscstesesssevsssessesesssecsesesssevsesevsecusesenseees 94 MINN 95 Section VI Appendixes A Safety and legal 98 Sales ING E IOC AO EE EEE 98 To use the machine satelv 99 Important ATOR MIAN ON EEE 102 IEC60825
13. to choose Exit and press OK 6 Press Stop Exit Setting up restricted users You can set up users with restrictions and a password for functions that are available to them You can set up more advanced restrictions such as by page count or PC user login name through Web Based Management For more information see the Network User s Guide on the CD ROM You can set up to 25 restricted users with restrictions and a password D Press Menu 1 8 1 Press A or to choose Setup ID Press OK E Enter the administrator password Press OK Press A or to choose User0O1 Press OK Use the numeric keys to enter the user name See Entering text on page 179 Press OK Enter a four digit password for the user Press OK Press A or Y to choose On or Off for Fax Tx Press OK After you have set Fax Tx repeat this step for Fax Rx Copy Scan USB Direct and PC Print When you have finished changing settings press d or gt to choose Exit and press OK 8 Repeat steps to for entering each additional user and password Press Stop Exit Note You cannot use the same name as another user s name Security features Turning Secure Function Lock on off If you enter the wrong password the LCD will show Wrong Password Re enter the correct password Turning Secure Function Lock on GE Press Menu 1 8 1 2 Press A or to choose Lock Off On Press OK amp Enter your four digit a
14. Make sure that you can hear the fan in the Wait for a while ortoner cartridge is too hot The machine spinning and that the exhaust outlet machine will pause its current is not blocked by something print job and go into cooling down mode During the cooling down mode you will hear the cooling fan running while the LCD shows Cooling Down and Wait for a while If the fan is not spinning disconnect the machine from the power for several minutes then reconnect it The machine can be turned off for up to 60 hours without losing faxes stored in the memory See Transferring your faxes or Fax Journal report on page 137 Cover is Open The front cover is not closed Close the front cover of the machine completely Cover is Open The fuser cover is not closed m Close the fuser cover of the machine completely or paper was jammed If the fan is spinning remove any obstacles that surround the exhaust outlet and then leave the machine turned on but do not use it for several minutes m Make sure paper is not jammed inside the back of the machine and then close the fuser cover and press Start Cover is Open The ADF cover is not closed Close the ADF cover completely The ADF is open while loading a Close the ADF cover of the machine and document press Stop Exit in the back of the machine when you turned on the power Disconnected The other person or other Try to send or receive again person s fax machine stopped the c
15. USER S GUIDE MFC 8370DN MFC 8380DN If you need to call Customer Service Please complete the following information for future reference Model Number MFC 8370DN and MFC 8380DN Circle your model number Serial Number 1 Date of Purchase Place of Purchase 1 The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration By registering your product with Brother you will be recorded as the original owner of the product Your registration with Brother E may serve as confirmation of the purchase date of your product should you lose your receipt and E may support an insurance claim by you in the event of product loss covered by insurance 2009 Brother Industries Ltd Approval Information and Compilation and Publication Notice THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE FITTED WITH THE APPROPRIATE CONNECTOR APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased and does not offer any warranty in the event that this product is used on public telecommunication lines in other countries Compilation and Publication Notice Under the supervision of Brother Industries Ltd this manual has been compil
16. incoming calls to a fax number are announced by a different distinctive ring signal Only one call can be answered or made at any one time and while this call is in progress incoming calls to either number will be presented with a busy tone Your machine has a Distinctive Ringing function allowing you to dedicate one telephone number just for receiving faxes Note After you have set the Distinctive Ring feature to On the receive mode is set to Manual automatically Your Distinctive Ring Number does not allow Voice Calls only Faxes You cannot change the receive mode from Manual mode while the Distinctive Ring is set to on 51 Chapter 7 What is the Advantage of using Telstra FaxStream Duet Function Using Telstra FaxStream Duet is the most efficient way to receive both fax and telephone calls on the same line When the voice call comes in all telephones extension and external and the fax machine will ring to alert you to pick it up If a fax call comes in the fax machine will answer automatically without ringing whereas the extension and external telephones will ring twice with a distinctive ring pattern It is also a more efficient way of operating a Fax machine with an extension telephone as you do not have to use the remote activation codes It gives you two independent numbers without the higher cost of a second line 52 How does Telstra FaxStream Duet Work Incoming calls to the voic
17. step m To finish storing groups for broadcasting press Stop Exit EG Note You can easily print a list of all your Speed Dial numbers Numbers that are part of a group will be marked in the Group column see Reports on page 77 66 Combining quick dial numbers You can combine more than one Quick Dial number when you dial This feature may be useful if you need to dial an access code for a cheaper rate from another long distance carrier For example you might have stored 555 on Speed Dial 003 and 7000 on Speed Dial 002 You can use them both to dial 555 7000 if you press the following keys Press QA 003 Press QA 002 and Start Numbers can be added manually by entering them on the dial pad Press Q 003 7001 on the dial pad and Start This would dial 555 7001 You can also add a pause by pressing Redial Pause Tone or Pulse not available in New Zealand If you have a Pulse dialling service but need to send Tone signals for example for telephone banking follow the instructions below If you have Touch Tone service you will not need this feature to send tone signals op Press Hook Press on the machine s control panel Any digits dialled after this will send tone signals When you hang up the machine will return to the Pulse dialling service Remote Fax Options let you receive faxes while you are away from the machine You can use only one Remote Fax O
18. 5 Mins Public user when using Secure SS Function Lock 2 Paper 1 Paper Type 1 MP Tray Thin Sets the type of njai paper in the MP tray Thick Thicker Transparency Recycled Paper 2 Traytl Thin Sets the type of Plain paper in the paper tray Thick Thicker Transparency Recycled Paper 3 Tray 2 Thin Sets the type of MFC 8380DN Plain paper in the optional paper tray 2 This menu Thick only appears if EE you have the optional Recycled Paper tray 2 165 continued 166 1 General Setup 2 Paper continued 3 Volume 2 Paper Size 1 Ring 2 Beeper 3 Speaker 1 MP Tray 2 Tray 1 3 Tray 2 MFC 8380DN This menu only appears if you have the optional tray 2 Sets the size of the Letter paper in the MP tray Legal Executive A5 A5 A6 B5 B6 A4 Sets the size of the Ee Zem in the paper Legal Executive A5 A5 A6 B5 B6 A4 Sets the size of the paper in the optional Lett SS paper tray 2 Legal Executive A5 BS B6 Adjusts the ring volume Adjusts the volume level of the beeper Adjusts the speaker volume Menu and features 1 General Setup 4 Daylight Save continued 6 Tray Use 1 Copy 3 Print 5 Ecology 1 Toner Save 2 Sleep Time Range varies depending on model 005Min Traytl Only Tray 2 Only MP Only MP gt T1 gt T2 T1 gt T2 gt MP For MFC 8380DN tray 2 or T2 appears only if you insta
19. AN DO NOT handle the plug with wet hands Doing this might cause an electrical shock Always make sure the plug is fully inserted This product must be installed near an electrical socket that is easily accessible In case of an emergency you must unplug the power cord from the electrical socket to shut off the power completely Plastic bags are used in the packing of your machine and drum unit To avoid the danger of suffocation keep these bags away from babies and children DO NOT use flammable substances any types of spray or any organic solvent liquids contains alcohol or ammonia to clean the inside or outside of the machine Doing this may cause a fire or electrical shock See Routine maintenance on page 146 for how to clean the machine 99 DO NOT use a vacuum cleaner to clean up scattered toner Doing this might cause the toner dust to ignite inside the vacuum cleaner potentially starting a fire Please carefully clean the toner dust with a dry lint free soft cloth and dispose of it according to local regulations Use caution when installing or modifying telephone lines Never touch telephone wires or terminals that are not insulated unless the telephone line has been unplugged at the wall socket Never install telephone wiring during a lightning storm Never install a telephone wall socket in a wet location When using your telephone equipment basic safety precautions should always be followed to reduce the risk
20. Envelopes or Labels f Width 69 8 to 216 mm Length 116 to 406 4 mm 60 to 163 gsm Up to 50 sheets of 80 gsm Plain paper Up to 3 envelopes For transparencies or labels we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid the possibility of smudging Thin paper Plain paper Bond paper or Recycled paper Letter A4 B5 ISO A5 B6 ISO and Executive 60 to 105 gsm Up to 250 sheets of 80 gsm Plain paper 183 Paper Output Duplex Printing 184 m Output Tray E Back Output Tray m Paper Size E Paper Weight E Manual Duplex m Automatic Duplex Up to 150 sheets face down print delivery to the output paper tray One sheet face up print delivery to the back output tray A4 60 to 105 gsm Yes Yes Fax Compatibility Duplex Fax Receive Coding System Modem Speed Single Sided Document Size 2 Sided Duplex Document Size MFC 8380DN Scanning Width Printing Width Greyscale Polling Types Contrast Control Resolution One Touch Dial Speed Dial Groups Broadcasting Automatic Redial Ring Delay Communication Source Memory Transmission Out of Paper Reception 1 Specifications ITU T Super Group 3 Yes MH MR MMR JBIG Automatic Fallback 33 600 bps ADF Width 148 to 215 9 mm ADF Length 148 to 355 6 mm Scanner Glass Width Max 215 9 mm scanner Glass Length Max 297 mm ADF Width 148 to 215 9 mm
21. P 4 in 1 L oroff 1 in 1 Press OK 6 Press Start to scan the page If you placed the document in the ADF the machine scans the pages and starts printing Ifyou are using the scanner glass go to step G After the machine scans the page press 1 to scan the next page Put the next page on the scanner glass Press OK Repeat steps and for each page of the layout After all the pages have been scanned press 2 in step to finish Place the document face down in the direction shown below m2in1 P tf wet at m2in1 L fill E 4 in 1 P 112 Geer ao ar EG E 4in 1 L e IT Ii 4 GE III S Making copies Tray selection You can change the Tray Use only for the next copy ap Make sure you are in Copy mode amp 2 Load your document GN Use the dial pad to enter the number of copies up to 99 ER Press Options Press Aor to choose Tray Select Press OK Press A or to choose the MP gt T1 gt T2 T1 gt T2 gt MP 1 XXX 2 XXX or MP XXX Press OK RER Press Start Note e T2 or 2 appears only if the optional paper tray is installed e T2 or 2 is available for MFC 8380DN e To change the default setting for Tray Select see Tray Use in copy mode on page 22 85 Chapter 12 Duplex 2 sided copying If you want to use the duplex copy feature load your document in the ADF If you get an Out of Memory message
22. drum 1 Troubleshooting and routine maintenance When you have found the mark on the drum that matches the print sample wipe the surface of the OPC drum with a dry cotton swab until the dust or glue on the surface comes off IMPORTANT e The drum is photosensitive so DO NOT touch it with your fingers e DO NOT clean the surface of the photosensitive drum with a sharp object e DO NOT use excessive force when cleaning the drum unit Gp Put the toner cartridge back into the drum unit until you hear it lock into place If you put the cartridge in correctly the blue lock lever will lift automatically 3 Put the drum unit and toner cartridge assembly back in the machine 151 Close the front cover 10 Plug the machine s power cord back into the electrical socket first and then reconnect all cables and telephone line cord Turn on the machine 152 Troubleshooting and routine maintenance Replacing the consumable items You will need to replace the consumable items when the machine indicates that the life of the consumable is over Toner cartridge IMPORTANT e We recommend placing used consumable items on a sheet of paper to prevent accidentally spilling or scattering the material inside e Be sure to reseal the consumable items tightly so that the material inside does not spill EG Note e Discard used consumable items according to local regulations keeping it
23. information about the receive modes see Using receive modes on page 46 Choosing the Receive Mode Do you want to use the telephone features of your machine if available or an external telephone or external telephone answering device connected on the same line as the machine Yes No Are you using the voice message function of an external telephone answering device Fax Only No Do you want the machine to answer fax and hb Manual telephone calls automatically No Fax Tel Yes External TAD Yes To set the receive mode follow the instructions below ap Press Menu 0 1 D Press A or Y to choose the receive mode Press OK ES Press Stop Exit The LCD will display the current receive mode 45 Chapter 6 Using receive modes Some receive modes answer faxes automatically Fax Only and Fax Tel You may want to change the Ring Delay before using these modes See Ring Delay on page 47 Fax Only Fax Only mode will automatically answer every call as a fax Fax Tel Fax Tel mode helps you automatically manage incoming calls by recognising whether they are fax or voice calls and dealing with them in one of the following Ways m Faxes will be automatically received m Voice calls will start the F T ring to tell you to pick up the line The F T ring is a fast double ring made by your machine m Use this mode if you receive few voice calls Also see F T Ring Time Fax Tel mode only
24. machine is telling you that the toner cartridge is near the end of its life and the toner will soon need replacing Too Many Files There are too many files stored Reduce the number of files stored on the on the USB Flash memory drive USB Flash memory drive Too Many Trays More than one optional tray is The maximum number of optional trays is MFC 8380DN installed one Remove any additional trays Unable to Scan There is a document in the ADF Remove the document from the ADF output input and output tray tray Unusable Device An incompatible or broken device Remove the USB Flash memory drive from has been connected to the USB the USB direct interface direct interface 136 Transferring your faxes or Fax Journal report If the LCD shows M Print Unable XX M Scan Unable XX We recommend transferring your faxes to another fax machine or to your PC See Transferring faxes to another fax machine on page 137 or Transferring faxes to your PC on page 137 You can also transfer the Fax Journal report to see if there are any faxes you need to transfer See Transferring Fax Journal report to another fax machine on page 137 EG Note If there is an error message on the machine s LCD after the faxes have been transferred disconnect the machine from the power source for several minutes and then reconnect it Transferring faxes to another fax machine If you have not set up your Station ID you cannot enter fax
25. on page 47 and Ring Delay on page 47 46 Manual Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring 1 feature Faxability in New Zealand To receive a fax in Manual mode lift the handset of the external telephone When you hear fax tones short repeating beeps press Start and then press 2 to receive a fax You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine Also see Fax Detect on page 48 If you use a computer modem on the same line Faxing will not operate correctly External TAD External TAD mode lets an external answering device manage your incoming calls Incoming calls will be dealt with in the following ways m Faxes will be automatically received m Voice callers can record a message on the external TAD For more information see Connecting an external TAD on page 57 Receive Mode settings Ring Delay The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only and Fax Tel modes If you have external or extension telephones on the same line as the machine choose the maximum number of rings See Operating from external and extension telephones on page 59 and Fax Detect on page 48 Make sure you are in Fax mode I GE Press Menu 2 1 1 E Press A or to choose how many times the line rings before the machine answers 02 10 for Aus
26. tone 2 When your machine answers during a period of silence enter your Remote Access Code E The machine signals if it has received messages m No beeps No messages received m 7 long beep Fax message received D The machine gives two short beeps to tell you to enter a command The machine will hang up if you wait longer than 30 seconds before entering a command If you enter an invalid command the machine will beep three times Press 9 0 to reset the machine when you have finished 6 Hang up EG Note e If your machine is set to Manual mode you can still access the remote retrieval features Dial the fax number as normal and let the machine ring After approximately 50 seconds for Australia and 100 seconds for other contries you will hear a long beep to tell you to enter the remote access code You will then have 30 seconds to enter the code This function may not be available in some countries e g Australia Retrieving fax messages Dial your fax number from a telephone or another fax machine using touch tone When your machine answers during a period of silence enter your Remote Access Code 3 digits followed by If you hear one long beep you have messages When you hear two short beeps use the dial pad to press 962 Wait for a long beep and then use the dial pad to enter the number of the remote fax machine where you want your fax messages sent followed by up to 20 digit
27. 139 recommended rrannnnrnnrnannnnnnnnnennnennnnn 15 EE ee 14 22 size of document acen 186 187 tray CAPACITY ec cc ecc seca eeceeeeeeees 15 VDO Fe 14 21 PaperPort 11SE with OCR See Software User s Guide on the CD ROM and Help in the PaperPort 11SE application to access How to Guides PC Fax See Software User s Guide on the CD ROM Polling polled transmit rrrnnnnnnnnnnnnnevnnnnnnener 14 polling receive rrrrrnrrnnnrnnnnnnennnnnnnenn 73 sequential polling rrrrenernnnernnnnnnnnern 14 Power failure mrrrrerarernnrnnrnannnnnnnnnnnnen 163 Print difficulties runrenravnnvnnvnnnnnnnnnnene 115 119 al E 188 fax from Memory 50 Job Cancel Key ccccccececeseeeeeeeeeees 7 KE ee bn T paper JAMS rrnrrnnnnannannnnnnnnnnrnnnnnnnne 139 quality unna 121 124 ENOS Leg Tf resolution r arnnnnnnnnnnnnnnnvnnnnnnnnnnnnnne 188 ele 7 specifications 188 Printing See Software User s Guide on the CD ROM Programming your machine 163 Q Quality COD 110 eege 83 1001 H 121 124 OUR BEE 63 broadcasting rrrrrnnnernnennnnnnnnennnennnenner 38 Flies 38 group dial CNANdINO usteet 65 setting up groups for broadcasting 65 one touch dial EINEN 65 custom scan profile rrrrrrrnnrnnnnnnr 63 EN er 63 UNE ar 62 Lt xevnattneiaovestigaicauses T 63 speed dial NN var vr 65 custom scan profile rrrnrernrrnnr
28. 1991 1997 Silicon Graphics Inc Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee provided that i the above copyright notices and this permission notice appear in all copies of the software and related documentation and ii the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific prior written permission of Sam Leffler and Silicon Graphics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE INNO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Legal limitations for copying It is an offence to make reproductions of certain items or documents with the intent to commit fraud This memorandum is intended to be a guide rather than a complete list We suggest you check with relevant legal authorities if in doubt about a particular item or document The following are examples of documents which should not be copied E Money
29. 22 Tray Use in copy mode You can change the priority tray that the machine will use for printing copies When you choose Tray 1 Only MP Only or Tray 2 Only 1 the machine pulls the paper only from that tray If the selected tray is out of paper No Paper will appear on the LCD Insert the paper in the empty tray To change the tray setting follow the instructions below op Press Menu 1 6 1 Press A or to choose Tray 1 Only Tray 2 Only MP Only MP gt T1 gt T2 or T1 gt T2 1 gt MP Press OK Tray 2 Only or T2 appears only if the optional tray is installed The optional tray is available for MFC 8380DN GH Press Stop Exit FA Note e When loading the documents in the ADF and MP gt T1 gt T2 or T1 gt T2 gt MP is selected the machine looks for the tray with the most suitable paper and pulls paper from that tray If no tray has suitable paper the machine pulls paper from the higher priority tray e When using the scanner glass your document is copied from the higher priority tray even if more suitable paper is in another paper tray Tray Use in fax mode You can change the default tray that the machine will use for printing received faxes When you choose Tray 1 Only MP Only or Tray 2 Only 1 the machine pulls the paper only from that tray If the selected tray is out of paper No Paper will appear on the LCD Insert the paper in the empty tray When you choose T1 gt T2 I sump the mac
30. ADF Length 148 to 297 0 mm Max 208 mm Max 208 mm 8 bit levels Standard Secure Timer Sequential Automatic Light Dark manual setting Horizontal 8 dot mm Vertical m Standard 3 85 line mm E Fine 7 7 line mm E Photo 7 7 line mm m Superfine 15 4 line mm 16 8 x 2 300 stations Up to 20 366 stations 3 times at 5 minute intervals 2 3 4 5 6 7 8 9 or 10 rings for Australia 1 2 3 4 5 6 7 or 8 rings for New Zealand 0 1 2 3 4 5 6 7 8 9 or 10 rings for some countries Public switched telephone network Up to 600 1 500 2 pages Up to 600 1 500 2 pages Pages refers to the Brother No 1 Chart a typical business letter Standard resolution JBIG code Specifications and printed materials are subject to change without prior notice 2 Pages refers to the ITU T Test Chart 1 a typical business letter Standard resolution JBIG code Specifications and printed materials are subject to change without prior notice 185 Copy Colour Monochrome Monochrome Single sided Document Size ADF Width 148 to 215 9 mm ADF Length 148 to 355 6 mm Scanner Glass Width Max 215 9 mm scanner Glass Length Max 297 mm 2 Sided Duplex ADF Width 148 to 215 9 mm Document Size MFC 8380DN ADF Length 148 to 297 0 mm Copy Width Max 208 mm Multiple Copies Stacks or Sorts up to 99 pages Reduce Enlarge 25 to 400 in increments of 1 Resolution Max 1200 x 600 dpi Fir
31. Changing Fax Resolution ccccecccscccececeneceeeceececseceeeseeeseeesueesaesseeesaees 41 BEE ele EE 42 Real Time Transrmission EE 42 NNN 42 BI GE SEE EEE Ghee deena ache arenes 43 Delayed batch transmission ENEE 43 Checking and cancelling waiting obs 43 Sending a fax MANE saa ee 43 Out of memory message rranrnnnnnnnnnnnnnnnnvnnnnnnnrnnnnnnanennnrnnnrnnnnrnanennnrnnnnennnennne 44 Maximum ADF output tray Capachy cc ccccccceecceeeseeee ees esaeeeeeeseeseeeeeeneees 44 6 7 8 Receiving a fax 45 SEENEN 45 Choosing the Receive Mode rrranrnnnrnannrnannnnnnnnnnnnnnnnnnnnnnnnnnnnnnenanennnennnnennnen 45 Using receive modes EE 46 GENE EE 46 FI Ul 46 Out TEE 46 DA TAD ENE ET EE EN ED ENE 46 Receive Mode settings NEE 47 ROG EE EEE EEE 47 F T Ring Time Fax Tel mode on 47 FYN 48 Setting the Print Density rranrnnnnnnnnnnnnnvnnrvnnnnnnnnnnnnnnnrnnnrnnannnnnenanennnennnnennnen 48 Additional receiving operations ccccccceccseeceeecceeeeeeeeeeeeeeeeseeeseeeeeeeseeeeseeeaeeeees 49 Printing a reduced INCOMING Tax 49 Duplex 2 sided printing for Fax mode 49 Setting the Fax Receive Stamp rrrnnrnnnrrnanernnrrnnrnvnnnrannnnnrnnrnnnnnnnnnnnnennnennsnn 49 Receiving FAXES into Memory rrranrrnnrvannrranrvanernnrrnnrenanennaennanenunennaenneennnsennee 50 Printing a fax from the memory cccccceecceeeeseeeceeeeeeeseeeseeeeaeeeaeeseeesaeeeaees 50 Out OF Paper Reception o
32. E Bonds or other certificates of debt m Certificates of Deposit m Armed Forces Service or Draft papers m Passports E Postage Stamps cancelled or uncancelled E Immigration Papers E Welfare documents m Cheques or Drafts drawn by Governmental Agencies E Identification Documents badges or insignias E Licences and Certificates of Title to motor vehicles Copyrighted works cannot be copied Sections of a copyrighted work can be copied for fair dealing Multiple copies would indicate improper use Works of art should be considered the equivalent of copyrighted works 111 Trademarks The Brother logo is a registered trademark of Brother Industries Ltd Brother is a registered trademark of Brother Industries Ltd Multi Function Link is a registered trademark of Brother International Corporation Microsoft Windows Windows Server and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and or other countries Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the United States and other countries Apple Macintosh Safari and TrueType are trademarks of Apple Inc registered in the United States and other countries Intel Intel Core and Pentium are trademarks of Intel Corporation in the U S and other countries AMD is a trademark of Advanced Micro Devices Inc Adobe Flash Illustrator PageMaker Photoshop PostScript and PostScript 3 are e
33. Exit EG Note You can choose Transparency for Tray 1 and the MP Tray 21 Chapter 3 Paper Size You can use ten sizes of paper for printing copies A4 Letter Legal Executive A5 A5 L A6 B5 B6 and Folio and four sizes for printing faxes A4 Letter Legal and Folio When you change the size of paper in the tray you will also need to change the setting for paper size at the same time so your machine can fit the document or an incoming fax on the page D Do one of the following m To set the paper size for the MP Tray press Menu 1 2 2 1 m To set the paper size for Tray 1 press Menu 1 2 2 2 E To set the paper size for Tray 2 press Menu 1 2 2 3 1 Tray 2 Only or T2 appears only if the optional tray is installed The optional tray is available for MFC 8380DN Press A or Y to choose A4 Letter Legal Executive A5 A5 L A6 B5 B6 Folio Or Any Press OK GH Press Stop Exit EG Note Any size appears only when you choose the MP tray If you choose Any for the MP Tray Paper Size You must choose MP Only for the Tray Use setting You cannot use the Any Paper Size selection for the MP tray when making N in 1 copies You must choose one of the other available Paper Size selections for the MP tray A5 Land A6 size are not available for the optional Tray 2 If you chose Transparency for the Paper Type you will only be able to choose Letter Legal Folio or A4 size paper in step
34. Menu m SOFTWARE USER DDE Software and Network features Click the heading you would like to view Macintosh from the list at the left of the window ep Make sure your Macintosh is turned on anj Insert the Brother CD ROM into your CD ROM drive SOFTWARE USER 5 GUIDE Genera I Information amp section I Windows gt og SOFTWARE USER S o GUIDE GH Double click the Documentation icon DCP 8070D amp Double click your language folder and DCP 8085DN then double click the rop bim file ee MFC 8370DN twork S g For models with built in network 5 Remote Setup MFC models only amp 6 Brother PC FAX Section Il Apple Click on the manual you want e ME SOFTWARE USER S GUIDE or NETWORK USER S GUIDE in the top menu and then click the heading you would like to read from the list at the left of the window SOFTWARE USER S 7 VAKS GUIDE Nm Lea Genera I Information section I Windows za SOFTWARE USER S OM GUIDE Heder DCP 8070D So DCP 8085DN MFC 8370DN MFC 8380DN 95 Chapter 14 96 Appendixes Safety and legal Options Troubleshooting and routine maintenance Menu and features Specifications Glossary 98 113 115 163 181 195 Safety and legal Choosing a location Put your machine on a flat stab
35. Time Transmission is set to Of f See Real Time Transmission on page 42 76 Printing reports D Press Menu 2 4 1 D Press A or Y to choose On On Image Off or Off Image Press OK GH Press Stop Exit Fax Journal You can set the machine to print a fax journal activity report at specific intervals every 50 faxes 6 12 or 24 hours 2 or 7 days The default setting is Every 50 Faxes this means that your machine will print the journal when the machine has stored 50 jobs If you set the interval to Of you can still print the report by following the steps on the next page ap Press Menu 2 4 2 E Press A or to choose an interval Press OK If you choose 7 days you will be asked to choose a day when you want the 7 day countdown to begin SH Enter the time to begin printing in 24 hour format Press OK For example enter 19 45 for 7 45 PM D Press Stop Exit If you choose 6 12 24 hours 2 or 7 days the machine will print the report at the selected time and then erase all jobs from its memory If the machine s memory becomes full with 200 jobs before the time you chose has passed the machine will print the journal early and then erase all jobs from memory If you want an extra report before it is due to print you can print it manually without erasing the jobs from memory Reports The following reports are available 1 XMIT Verify Displays the Transmission Verification Report for
36. also store the number by pressing Menu 2 3 1 64 Storing Speed Dial numbers You can store your frequently used numbers as Speed Dial numbers so that when you dial you will only have to press a few keys LJ the three digit number and Start The machine can store 300 Speed Dial numbers 001 300 Press Q and enter a threedigit Speed Dial location number 001 300 If a number is not stored there the LCD shows Register Now Press 1 to choose Yes GN Enter the number up to 20 characters Press OK GH Do one of the following m Enter the name using the dial pad up to 15 characters Press OK E Press OK to store the number without a name a Do one of the following E f you want to save a fax resolution along with the number press A or to choose Std Fine S Fine or Photo Press OK m Press OK if you do not want to change the default resolution GY Note e When you do a broadcast and you have saved a scan profile along with the number the scan profile of the One Touch Speed Dial or Group number you chose first will be applied to the broadcast e You can also store the number by pressing Menu 2 3 2 Changing One Touch and Speed Dial numbers If you try to store a number in a One Touch or Speed Dial location that already has a number stored in it the LCD will show that existing name or number If your machine has a scheduled job or you have set up fax forwarding to a store
37. drum unit in the machine If you have not installed a drum unit or have installed the drum unit incorrectly then this may cause a paper jam in your Brother machine e To prevent damage to the machine caused by static electricity DO NOT touch the electrodes shown in the illustration lt N HISSET AT mia EG Note e If the error message remains open and close the front cover and fuser cover firmly to reset the machine e The LCD names for the paper trays are as follows e Standard paper tray Tray 1 e Optional lower tray Tray 2 MFC 8380DN e Multi purpose tray MP Tray 139 Paper is jammed in the MP tray Paper is jammed in Paper Tray 1 or If the LCD shows Jam MP Tray follow Tray 2 MFC 8380DN these steps If the LCD shows Jam Tray 1 or Jam Tray 2 follow these steps Remove the paper from the MP tray a Pull the paper tray completely out of the Remove any jammed paper from in and machine around the MP tray For Jam Tray 1 Press Start 4 Fan the paper stack and then put it back in the MP tray When loading paper in the MP tray make sure that the paper stays under U se both hands to slowly pull out the the maximum paper height guides on Vi CR both sides of the tray jammed paper 140 E Make sure the paper is below the maximum paper mark of the paper tray While pressing the blue paper guide release lever slide the paper guides to f
38. in the ADF IMPORTANT e DO NOT leave thick documents on the scanner glass If you do this the ADF may jam DO NOT use paper that is curled wrinkled folded ripped stapled paper clipped pasted or taped DO NOT use cardboard newspaper or fabric To avoid damaging your machine while using the ADF DO NOT pull on the document while it is feeding EG Note To scan documents that are not suitable for the ADF see Using the scanner glass on page 20 E Make sure documents written with ink are completely dry E Documents to be faxed must be from 148 to 215 9 mm wide and from 148 to 355 6 mm long and of a standard weight 80 gsm Loading paper and documents Unfold the ADF output tray 1 2 Fan the pages well Place your document face down top edge first in the ADF until you feel it touch the feed roller EG Note Remove all printed documents from the ADF output tray before placing any new documents in the ADF 4 Adjust the paper guides 1 to fit the width of your document 19 Chapter 2 Using the scanner glass You can use the scanner glass to fax copy or scan pages of a book or one page at a time Documents can be up to 215 9 mm wide and 297 mm long KA Note To use the scanner glass the ADF must be empty GE Lift the document cover GE Using the document guidelines on the left and top place the document in the upper left hand corner with the document fa
39. is unable to print faxes in memory you can use this setting to transfer your faxes to a PC For details see Error and maintenance messages on page 132 e PC Fax Receive is not supported in Mac OS See PC Fax receiving in the Software User s Guide on the CD ROM Changing Remote Fax Options If received faxes are left in your machine s memory when you change to another Remote Fax Option the LCD will ask you the following message or E f you press 1 faxes in the memory will be erased or printed before the setting changes If a backup copy has already been printed it will not be printed again E f you press 2 faxes in the memory will not be erased or printed and the setting will be unchanged If received faxes are left in the machine s memory when you change to PC Fax Receive from another remote fax option Fax Forward or Fax Storage the LCD will ask you the following message E f you press 1 faxes in the memory will be sent to your PC before the setting changes E f you press 2 faxes in the memory will not be erased or transferred to your PC and the setting will be unchanged Remote Fax Options IMPORTANT If you choose Backup Print On the machine will also print the fax at your machine so you will have a copy This is a safety feature in case if there is a power failure before the fax is forwarded or a problem at the receiving machine The machine can store faxes for up to 60 hour
40. of fire electrical shock and injury to people including the following 1 DO NOT use this product near water for example near a bath tub wash bowl kitchen sink or washing machine in a wet basement or near a swimming pool 2 Avoid using this product during an electrical storm There may be a remote risk of electric shock from lightning DO NOT use this product to report a gas leak in the vicinity of the leak DO NOT dispose of batteries in a fire They may explode Check with local codes for possible special disposal instructions We DO NOT advise using an extension lead Never install telephone wiring during a lightning storm Never install a telephone wall socket in a wet location If any cables become damaged disconnect your machine and contact your Brother dealer DO NOT place any objects on the machine or obstruct the air vents This product should be connected to an adjacent grounded AC power source within the range indicated on the rating label DO NOT connect it to a DC power source or inverter If you are not sure contact a qualified electrician GJE CAUTION A After you have just used the machine some internal parts of the machine will be extremely hot When you open the front or back cover of the machine DO NOT touch the shaded parts shown in the illustrations 100 Safety and legal To prevent injuries be careful not to put your hands on the edge of the machine under the scanner o
41. or Print Press Stop Exit Checking the remaining life of parts You can see the remaining life of the machine s drum unit and periodic maintenance parts D Press Menu 8 3 Press A or to choose 1 Drum 2 Fuser 3 Laser 4 PF kit MP 5 PF kit 10r6 PF Kit 21 Press OK 1 pr Kit 2 appears only when the optional LT 5300 tray is installed MFC 8380DN Q Press Stop Exit 159 Reset The following reset functions are available 1 Network You can reset the print server back to its default factory settings such as the password and IP address information Address amp Fax Address amp Fax resets the following settings E Address Book One Touch Dial Speed Dial and Setup Groups E Programmed fax jobs in the memory Polled Transmit Delayed Polling Secure Polling Delayed Fax and Delayed Batch m Station ID Name and Number m Coverpage Msg Comments E Remote Fax Options Remote Access Code Fax Storage Fax Forwarding and PC Fax m Report settings Transmission Verification Report Tel Index List and Fax Journal m Setting Lock password 3 All Settings You can reset all the machine settings back to the settings that were set at the factory Brother strongly recommends you perform this operation when you dispose of the machine EG Note Unplug the interface cable before you choose Network or All Settings 160 How to reset ap Press Menu 0 7 EE Press A
42. or Y to choose the reset you want Press OK SH Choose 1 Reset or 2 Exit D If you choose 1 Reset in step you will be asked to reboot the machine Choose 1 Yes or 2 No If you choose 1 Yes the machine will begin the Reset EG Note You can also reset the Network settings by pressing Menu 7 0 Troubleshooting and routine maintenance O Put the styrofoam piece marked Packing and shipping FRONT into the original carton 1 the mach ine Wrap the machine in the plastic bag and put it in the original carton 2 Put the drum unit and toner cartridge assembly A CAUTION in as shown below 3 Put the User s Guide If available and CD ROM in the cooled down by leaving it disconnected from the power for at least 30 minutes before packing When you transport the machine use the packing materials that came with your machine If you do not pack the machine correctly you could void your warranty ap Turn off the machine D Unplug the machine from the telephone wall socket G Unplug all the cables and AC power cord from the machine Press the front cover release button and open the front cover Take out the drum unit and toner cartridge assembly Leave the toner cartridge installed in the drum unit Put the drum unit and toner cartridge assembly into a plastic bag and seal the bag Close the front cover 161 Take the two styrofoam pieces and match the front of the machine
43. print on most types of labels designed for use with a laser machine Labels should have an adhesive that is acrylic based since this material is more stable at the high temperatures in the fuser unit Adhesives should not come in contact with any part of the machine because the label stock may stick to the drum unit or rollers and cause jams and print quality problems No adhesive should be exposed between the labels Labels should be arranged so that they cover the entire length and width of the sheet Using labels with spaces may result in labels peeling off and causing serious jams or print problems All labels used in this machine must be able to withstand a temperature of 392 degrees Fahrenheit 200 degrees centigrade for a period of 0 1 seconds Label sheets should not exceed the paper weight specifications described in this User s Guide Labels exceeding this specification may not feed or print correctly and may cause damage to your machine Labels can be fed from the MP Tray Types of labels to avoid Do not use labels that are damaged curled wrinkled or an unusual shape X XXX IMPORTANT DO NOT feed part used label sheets The exposed carrier sheet will damage your machine Loading documents Using the automatic document feeder ADF The ADF can hold up to 20 pages of A4 size paper and feeds each sheet individually Use standard 80 gsm paper and always fan the pages before putting them
44. separate from domestic waste If you have questions call your local waste disposal office Be sure to reseal the consumable items tightly so that the material inside does not spill e If you use paper that is not a direct equivalent for the recommended paper the life of consumable items and machine parts may be reduced 153 Replacing a toner cartridge The High Yield toner cartridges can print approximately 8 000 pages 1 and the Standard toner cartridges can print approximately 3 000 pages 1 Actual page count will vary depending on your average type of document i e standard letter detailed graphics When a toner cartridge is running low the LCD shows Toner Low l Approx cartridge yield is declared in accordance with ISO IEC 19752 EG Note It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning A CAUTION N HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot To prevent injury when you open the front or back cover back output tray of the machine DO NOT touch the shaded parts shown in the illustration If you do this you may get burned 154 D Press the front cover release button and open the front cover GE Slowly take out the drum unit and toner cartridge assembly IMPORTANT e We recommend that you put the drum unit and toner cartridge assembly on a clean flat
45. specifications See Acceptable paper and other print media on page 14 Choose Thick paper mode in the printer driver choose Thick in the machine s Paper Type menu setting or use thinner paper than you are currently using See Paper Type on page 21 and Basic tab in the Software User s Guide on the CD ROM Check the machine s environment Conditions such as high humidity can cause hollow print See Choosing a location on page 98 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 157 Make sure that you use paper that meets our specifications See Acceptable paper and other print media on page 14 Check the machine s environment Conditions such as high temperatures and high humidity can increase the amount of background shading See Choosing a location on page 98 The toner cartridge may be damaged Put in a new toner cartridge See Replacing a toner cartridge on page 154 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 157 Troubleshooting and routine maintenance Examples of poor print Recommendation quality m Make sure that the paper or other print media is loaded correctly in the paper tray and that the guides are not too tight or too loose against the paper stack m Set the paper guides correctly See Loading paper in the standard paper tray on page 10 If you are using the MP tray see Loading paper in the mult
46. surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner e To prevent damage to the machine caused by static electricity DO NOT touch the electrodes shown in the illustration Se I Ht Andi Troubleshooting and routine maintenance C Push down the blue lock lever and take Brother cartridges with this machine or the used toner cartridge out of the drum the refilling of used cartridge with toner unit from other sources If damage is caused to the drum unit or other part of this machine as a result of the use of toner or toner cartridge other than genuine Brother products due to the incompatibility or lack of suitability of those products with this machine any repairs required as a result may not be covered by the warranty Unpack the toner cartridge just before you put it in the machine If a toner cartridge is WARNING left unpacked for a long time the toner life DO NOT put a toner cartridge into a fire It NULDE nonne could explode resulting in injuries Be sure to seal up the used toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge IMPORTANT e Handle the toner cartridge carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once ER Unpack the new toner cartridge Gently shake from side to side several times to distribute the toner
47. the paper is below the maximum paper mark 1 The side to be printed on must be face down IMPORTANT Make sure the paper guides touch the sides of the paper so it will feed correctly O Put the paper tray firmly back in the machine Make sure that it is completely inserted into the machine 6 Fold out the support flap 1 to prevent paper from sliding off the face down output tray Loading paper and documents Loading paper in the multi purpose tray MP tray You can load up to 3 envelopes or special print media in the MP tray or up to 50 sheets of plain paper Use this tray to print or copy on thick paper bond paper envelopes labels or transparencies Printing on thick paper bond paper envelopes labels and transparencies Before loading press the corners and sides of the envelopes to make them as flat as possible When the back output tray is pulled down the machine has a straight paper path from the MP tray through to the back of the machine Use this paper feed and output method when you want to print on thick paper bond paper envelopes labels or transparencies IMPORTANT Remove each printed sheet or envelope immediately to prevent a paper jam D Open the back cover back output tray 11 Chapter 2 lt For printing envelopes only gt While pressing the paper side guide Pull down the two blue levers one on release lever slide the paper guides to t
48. to change the Fax Receive Code press OK If you do not want to change the Telephone Answer Code press OK Press Stop Exit Changing the Remote Codes The preset Remote Activation Code is 51 x91 for New Zealand The preset Remote Deactivation Code is 51 91 for New Zealand If you are always disconnected when accessing your External TAD try changing the three digit remote codes for example and 555 ap Make sure you are in Fax mode el 2 Press Menu 2 1 4 Press A or to choose On or Off Press OK DQ If you chose On in step enter the new Remote Activation Code Press OK Enter the new Remote Deactivation Code Press OK Press Stop Exit Telephone and external devices 61 How to dial You can dial in any of the following ways Manual dialling Use the dial pad to enter all the digits of the telephone or fax number D PARS 8 TUV 9 WXYZ One touch Dialling Press the One Touch key that stores the number you want to call See Storing One Touch Dial numbers on page 63 To dial One Touch numbers 9 to 16 hold down Shift as you press the One Touch key 62 Shift Dialling and storing numbers Speed dialling Press LT land then the three digit Speed Dial number See Storing Speed Dial numbers on page 64 FA Note If the LCD shows Register Now when you enter a One Touch or a Speed Dial number it means that a number is not stored there S
49. to the product 14 Use the product in a well ventilated area 15 Slots and openings in the casing and the back or bottom are provided for ventilation to ensure reliable operation of the product and to protect it from overheating these openings must not be blocked or covered The openings should never be blocked by placing the product on a bed sofa rug or other similar surface This product should never be placed near or over a radiator or heater This product should not be placed in a built in installation unless proper ventilation is provided 16 This product should be connected to an AC power source within the range indicated on the rating label DO NOT connect it to a DC power source or inverter If you are not sure contact a qualified electrician 17 This product is equipped with a 3 wire earthed plug This plug will fit into only an earthed socket This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace your obsolete socket DO NOT defeat the purpose of an earthed plug 18 DO NOT place anything on top of the power cord including this machine DO NOT allow the power cord to be stepped on 19 DO NOT place anything in front of the machine that will block received faxes DO NOT place anything in the path of received faxes 20 DO NOT touch a document during printing 21 Never push objects of any kind into this product through cabinet slots since they may touch dangerous vol
50. transfer mode See Setting your station ID in the Quick Setup Guide D Press Menu 9 0 1 Do one of the following E f the LCD shows No Data there are no faxes left in the machine s memory Press Stop Exit E Enter the fax number to which faxes will be forwarded GH Press Start Troubleshooting and routine maintenance Transferring faxes to your PC You can transfer the faxes from your machine s memory to your PC D Make sure that you have installed MFL Pro Suite on your PC and then turn on PC Fax Receiving on the PC For details about PC Fax Receive see PC FAX receiving in the Software User s Guide on the CD ROM Make sure that you have set PC Fax Receive on the machine See PC Fax Receive on page 68 If faxes are in the machine s memory when you set up PC Fax Receive the LCD will ask if you want to transfer the faxes to your PC Do one of the following m To transfer all faxes to your PC press 1 You will be asked if you want a backup print E To exit and leave the faxes in the memory press 2 DQ Press Stop Exit Transferring Fax Journal report to another fax machine If you have not set up your Station ID you cannot enter fax transfer mode See Setting your station ID in the Quick Setup Guide GP Press Menu 9 0 2 2 Enter the fax number to which the Fax Journal report will be forwarded GH Press Start 137 Document jams If the document is jammed foll
51. tray make sure it is straight If the paper is curled Paper Jam message you should straighten it Sometimes it is helpful to remove the paper turn the stack over and put it back into the paper tray m Reduce the amount of paper in the paper tray and then try again m Check that the MP tray mode is not chosen in the printer driver m If the LCD shows Paper Jam message and you still have a problem see Paper jams on page 139 The machine does not feed paper m Fan the paper well and put it back in the tray firmly DDE PA m Make sure that MP tray mode is chosen in the printer driver How do I print on envelopes You can load envelopes from the MP tray Your application must be set up to print the envelope size you are using This is usually done in the Page Setup or Document Setup menu of your application See your application s manual for more information What paper can use You can use thin paper plain paper thick paper bond paper recycled paper envelopes labels and transparencies that are made for laser machines For details see Acceptable paper and other print media on page 14 There is a paper jam See Paper jams on page 139 The scanned documents jam on m Make sure your documents are not too thin or too thick and are correctly the ADF output tray loaded in the ADF See Loading documents on page 19 m Use the scanner glass to scan the document 120 Print quality difficulties Troubleshooting and ro
52. try connecting the machine to a different port on your hub using a different cable If the connections are good the lower LED of the back panel of the machine will be green 121 Network difficulties continued The network scanning feature does not work The network PC Fax Receive feature does not work The network printing feature does not work 122 Windows The firewall setting on your PC may be rejecting the necessary network connection Follow the instructions below to configure Windows Firewall If you are using other personal firewall software see the User s Guide for your software or contact the software manufacturer Windows XP SP2 Click the Start button Control Panel Network and Internet Connections and then Windows Firewall Make sure that Windows Firewall on the General tab is set to On Click the Advanced tab and Settings button of the Network Connection Settings Click the Add button To add port 54925 for network scanning enter the information below 1 In Description of service Enter any description for example Brother Scanner 2 In Name or IP address for example 192 168 0 12 of the computer hosting this service on your network Enter Localhost 3 In External Port number for this service Enter 54925 4 In Internal Port number for this service Enter 54925 5 Make sure UDP is chosen 6 Click OK Click the Add button To add port
53. use your PC to view and store these faxes Even if you have turned off your PC at night or the weekend for example your MFC will receive and store your faxes in its memory The LCD will show the number of stored faxes received for example PC Fax Msg 001 When you start your PC and the PC Fax Receiving software runs your MFC transfers your faxes to your PC automatically To transfer the received faxes to your PC you must have the PC FAX Receiving software running on your PC For details see PC FAX Receiving in the Software User s Guide on the CD ROM G Press Menu 2 5 1 Press A or to choose PC Fax Receive Press OK Kl Press A or Y to choose lt USB gt or your computer name if the machine is connected to a network Press OK Press A or Y to choose On or Off Press OK Press Stop Exit 68 IMPORTANT If you choose Backup Print On the machine will also print the fax at your machine so you will have a copy This is a safety feature in case if there is a power failure before the fax is forwarded or a problem at the receiving machine The machine can store faxes for up to 60 hours if there is a power failure Note e Before you can set up PC Fax Receive you must install the MFL Pro Suite software on your PC Make sure your PC is connected and turned on For details see PC FAX Receiving in the Software User s Guide on the CD ROM e If your machine has a problem and
54. was already on E Remote Retrieval if Fax Storage was already on While Memory Security is on the following operations are NOT available E Printing received faxes m Sending faxes m Copying m PC printing E Scanning m PC Fax Receive EG Note e To print the faxes in memory turn off Memory Security e You must turn off PC Fax Receive before you can turn on Memory Security See Turning off Remote Fax Options on page 69 Setting up the password EG Note e If you have already set the password you will not need to set it again e If you forget the Memory Security password please call your Brother dealer Press Menu 1 8 1 Enter a four digit number for the password using number 0 9 Press OK lf the LCD shows Verify re enter the new password Press OK Press Stop Exit Changing the Memory Security password Press Menu 1 8 1 Press Aor V to choose Set Password Press OK Enter your four digit password Press OK Enter a four digit number for the new password Press OK Ifthe LCD shows Verify re enter the new password Press OK Press Stop Exit Security features Turning Memory Security on off If you enter the wrong password when following the instruction below the LCD will show Wrong Password Re enter the correct password Turning Memory Security on 1 Press Menu 1 8 1 D D Press A or V to choose Set Security Press OK Enter the registered
55. your last outgoing 200 faxes and prints the last report 2 Help List Prints a list of commonly used functions to help you program your machine 3 Tel Index List Prints a list of names and numbers stored in the One Touch and Speed Dial memory in numerical or alphabetical order 4 Fax Journal Prints a list of information about your last 200 incoming and outgoing faxes TX transmit RX receive 5 User Settings Print a list of your current settings 6 Network Config Lists your network settings 7 Order Form You can print an accessories order form to fill out and send to your Brother dealer Printing reports How to print a report ep Press Menu 6 e Do one of the following E Press Aor Y to choose the report you want Press OK m Enter the number of the report you want to print For example press 2 to print the Help List Geh Press Start ER Press Stop Exit 77 Chapter 11 78 Copy Making copies How to copy Entering copy mode Press EI Copy to enter Copy mode 1 2 3 4 5 Stack Sort Duplex Copy ratio and copy layout Contrast Quality Ou A O N Number of copies Making a single copy ep Make sure you are in Copy mode Ey 2 Load your document Press Start 80 Making copies Making multiple copies D Make sure you are in Copy mode El 2 Load your document SH Use the dial pad to enter the number of copies up to 99
56. 0 gsm or up to 3 envelopes Paper can be loaded up to the maximum paper mark on the sliding paper width guide Optional lower tray LT 5300 MFC 8380DN The optional lower tray can hold up to 250 sheets of Letter A4 Legal and Folio size paper 80 gsm Paper can be loaded up to the top line of the maximum paper mark on the sliding paper width guide The name for the paper trays in the printer driver in this Guide are as follows Tray and optional unit Name Standard paper tray Optional lower tray Tray 2 MFC 8380DN Multi purpose tray MP tray Loading paper and documents Paper capacity of the paper trays Paper Tray A4 Letter Legal 1 Plain paper Thin paper up to 250 Tray 1 Executive A5 A5 Long Bond paper and 80 gsm Edge A6 B5 B6 and Recycled paper Folio 12 Transparency Multi purpose tray Width 69 8 to 216 mm Plain paper Thin paper up to 50 MP tray Length 116 to 406 4 mm Nick paper Bond 80 gsm paper Recycled paper Envelopes and Labels P 3 envelopes Transparency Paper Tray A4 Letter Executive Thin paper Plain paper up to 250 Tray 2 A5 B5 and B6 Bond paper and 80 gsm Recycled paper MFC 8380DN f Legal or Folio size paper are not available in some regions 2 Folio size is 215 9 mm x 330 2 mm Recommended paper specifications The following paper specifications are suitable for this machine Basis weight 75 90 gsm Thickness 80 110
57. 131 Telephone line interference rranrrnannnnnrvnnnvnnrrnnnnnanrnanrnnnrnnnrnnannnnnnnnnnnnnnnnn 131 Error and maintenance messages 132 Transferring your faxes or Fax Journal report ka Billa Tu LEE 138 Paper jams oars cr cinccactacicers thenact te cin tae bts inaen E ere daa vada i 139 ROUTING maintenance NEE 146 Cleaning the outside of the machine arrnnnnnnnonnnrrnnnnnnnnrnnrnnnrnnnnnnnnvnnnnnennnn 146 Cleaning the scanner 147 Cleaning the laser scanner WINKOW ccccceeccceeeceeeceeeceeeeseeeseeeeaeeeseeeaes 148 Cleaning the corona wire 149 Cleaning the drum unit EE 150 Replacing the consumable eme 153 Replacing a toner cartridge rrarrnnrnnnrnnrrnrrrnrrnnrnnnrnnrnnnrrnnnnnnnnernnnnnnnnnernnnnnn 154 Replacing the drum unt 157 Replacing periodic maintenance Darts 159 Machine Information ranonnnrrnnrrnnnrnnnnnanenanrnnnrnnnnnnanenannnanrnnnrnnannnanennnennnennnsnnnnee 159 Checking the Serial Number 159 Checking the Page Counters ccccccccscccsccceeeceececeeeceeeceuecseeesueesegessaeenas 159 Checking the remaining life Of parts 159 OE EEE EK 160 How to reset ee 160 Packing and shipping the machine rrarennrnnnrnnnrnnrnnnennnnnnrnnnennannernnnrnnnnnsennsnnn 161 D Menu and features 163 On screen Drodrarmmng 163 MENU TADIG pesson e NE EE 163 Memory Storage een te ener a aAA E rene et nee ne 163 Dee 163 How to access the menu mode 164 vii MENTE tn 16
58. 14 A2 2001 Gpechcaton 102 Disconnect TENT Lane ekke dende 103 LAN COMMING le EEE ES 103 Radio miterterence 103 International ENERGY STAR Compliance Giatement 103 Important Information for Australia rrrarrranonnnrranrrnarnranrrannnnnrnnannnannnnnnnnnennnnnn 104 IMPORTANT For Your Safety ccccccccccseeceeeceeeseeeceeeeseeeseeeseeeeaeeeseeees 104 Important safety Imstruchons 104 vi Important Information for New Zealand 106 IMPORTANT F r Your Safety E 106 Important Safety Instructions cece ccccceeccceeeceeeeee ees eeseeeceeeeeeeseeesaeesaeesaes 106 IMPOR TANT NE TEEN 108 Important Information for Some Countries 109 Important Safety Instructions ccc cceccceccceeeceeeeae cece eeseeeceeeeeeeseeeeeeeaeetaes 109 Libtiff Copyright and License annaannannannnnnnnnnnnnennennnnnnnnnnnnnrnnrrnrrennenrnrennrnnrenne 111 Legal limitations for COPYING savne presets ia dedseensedinnenoventiaced 111 TN eege 112 B Options 113 Optional paper tray T S200IMEC S2GOUDN 113 WIG IAI DO ee 113 Installing extra memory ccccceccsseccseecceecceeecseesaueeceecueecsueceueesueesaeesseeseas 114 C Troubleshooting and routine maintenance 115 HUE M e a a aia E ioe 115 If you are having difficulty with your machine ranrrnrernnnrnnnernnrvanennnrnnnnennne 115 Improving the print quality EE 124 Setting Dial Tone detection rrrarrrnrrrnrrrnnrvannrnannvannnnnnnanennnnnnannnannnnnennsennn
59. 2 Press A or V to choose Off Enter twice Or On Press OK KE Press Stop Exit 33 Chapter 4 One Touch restriction Press Menu 2 6 2 Press A or Y to choose Off Enter twice Or On Press OK Q Press Stop Exit Speed Dial restriction D Press Menu 2 6 3 Press A or Y to choose Off Enter twice Or On Press OK KS Press Stop Exit EG Note e The Enter twice setting will not work if you lift an external phone or press Hook before entering the number You will not be asked to re enter the number e Ifyou choose OnorEnter twice YOU cannot use the Broadcasting feature and cannot combine quick dial numbers when dialling 34 Fax Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers Remote Fax Options Polling Printing reports 36 45 51 62 67 13 76 How to fax Entering fax mode To enter fax mode press ve Fax and the key will glow blue Sending a single sided fax from the ADF Using the ADF to send your faxes is the easiest way To cancel a fax in progress press Stop Exit Make sure you are in Fax mode da Unfold the ADF output tray and place your document face down in the ADF input tray E Dial the fax number See How to dial on page 62 4 Press Start The machine scans the pages into memory and then sends the document FA Note Ifthe Out of Memory message appears while scanning a d
60. 5 EET 179 E Specifications 181 SNL 181 Print meda narin urrnnnrnnrrnnrne 183 Fo 185 GOD REE EEE 186 SN 187 PLING cccccececccececccucccencacucececeacauenuaeauentataueneauataneneatenectaeutentaeacenenucnenentunenentananes 188 Mee 189 Direct Print feature ccc cc ccc cc ecccceccccccucececcucuceneauaceneneaceneneueaceneauseeneneatentanersneneas 189 Computer requirements ccccccceeccsseccseecececeeeceusceueeceeseeeeaeesaeesseeseeesaeeeseeens 190 Consumable eme 192 Ethernet Wired network cccccececccccccceccuccccueneueuceueacaeeneaeceenectersneneanenentarsneneas 193 F Glossary 195 G Index 199 viii General General information 2 Loading paper and documents 10 General Setup 21 Security features 21 Using the documentation Thank you for buying a Brother machine Reading the documentation will help you make the most of your machine Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation Bold Bold style identifies keys on the machine control panel or computer screen Italics Italicized style emphasizes an important point or refers you to a related topic Courier Courier New font identifies the New messages shown on the LCD of the machine General information A WARNING Warnings tell you what to do to prevent possible personal injury A CAUTION Cautions specify procedures you must follow or avoi
61. 54926 for network PC Fax enter the information below 1 In Description of service Enter any description for example Brother PC Fax 2 In Name or IP address for example 192 168 0 12 of the computer hosting this service on your network Enter Localhost 3 In External Port number for this service Enter 54926 4 In Internal Port number for this service Enter 54926 5 Make sure UDP is chosen 6 Click OK If you still have trouble with your network connection click the Add button To add port 137 for network scanning network printing and network PC Fax receiving enter the information below 1 InDescription of service Enter any description for example Brother PC Fax receiving 2 In Name or IP address for example 192 168 0 12 of the computer hosting this service on your network Enter Localhost 3 In External Port number for this service Enter 137 4 In Internal Port number for this service Enter 137 5 Make sure UDP is chosen 6 Click OK Make sure if the new setting is added and is checked and then click OK Troubleshooting and routine maintenance Network difficulties continued Difficulties Suggestions The network scanning feature Windows Vista does not work The network PC Fax Receive AP Click the Start button Control Panel Network and Internet feature does not work Windows Firewall and click Change settings The network printing
62. Choose Brother MFCXXXX Printer 1 and check the Print to file box 2 Click Print General 1 Select Printer 9 en E aB 2 Add Printer Brother Brother Brother MFC XKXK PC FAX PC FAX v 2 Printer SG 2 Print to file Preferences Location Comment Find Printer Page Range All Number of copies 1 R BEER Status Ready D Choose the folder you want to save the file to and enter the file name if you are prompted to If you are prompted for a file name only you can also specify the folder you want to save the file in by entering the directory name For example C Temp FileName prn If you have a USB Flash memory drive or digital camera connected to your computer you can save the file directly to the USB Flash memory drive Printing data from a USB Flash memory drive or a digital camera supporting mass storage Printing data directly from the USB Flash memory drive or digital camera supporting mass storage ak Connect your USB Flash memory drive or digital camera to the USB direct interface 1 on the front of the machine EG Note For MFC 8380DN If the Direct Print setting of Secure Function Lock 2 0 is set to Off for all users including Public mode settings Not Available will appear on the LCD and then the machine will go back to the Ready mode You cannot access to the Direct Print function If the current restricted user ID you are using is restricted for the Direct Pri
63. Code and Telephone Answer Code to another three digit code using the numbers 0 9 e Remote Codes might not work with some telephone systems e Not all brands of cordless telephones are compatible for use with your machine Using Remote Codes Remote Activation Code If you answer a fax call on an extension or external telephone you can tell your machine to receive it by pressing the Remote Activation Code 51 91 for New Zealand Wait for the chirping sounds then replace the handset See Fax Detect on page 48 Your caller will have to press start to send the fax If you answer a fax call at the external telephone you can make the machine receive the fax by pressing Start and choosing Receive 60 Remote Deactivation Code If you receive a voice call and the machine is in F T mode it will start to sound the F T double ring after the initial ring delay If you pick up the call on an extension telephone you can turn the F T ring off by pressing 51 91 for New Zealand make sure you press this between the rings If the machine answers a voice call and pseudo double rings for you to take over you can take the call at the external telephone by pressing Hook Turning on the Remote Codes You need to turn the Remote Codes setting to on to use the Fax Receive Code and Telephone Answer Code Make sure you are in Fax mode el Press Menu 2 1 4 Press Aor to choose On Press OK If you do not want
64. Deactivate the machine by pressing Stop Exit Try avoiding this problem by turning Fax Detect to Off See Fax Detect on page 48 Sending a Fax Call to the machine If you answered on an external or extension telephone press your Remote Activation Code default setting is 51 x91 for New Zealand When your machine answers hang up Custom features on a single line If you have Call Waiting Call Waiting Caller ID Caller ID Voice Mail an answering machine an alarm system or other custom feature on a single telephone line with your machine it may create a problem sending or receiving faxes For Example If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax the signal can temporarily interrupt or disrupt the faxes Brother s ECM feature should help overcome this problem This condition is related to the telephone system industry and is common to all devices that send and receive information on a single shared line with custom features If avoiding a slight interruption is crucial to your business a separate line with no custom features is recommended Menu access difficulties The machine beeps when you try to access the Setup Receive and Setup Send menus If Fax t is not illuminated press it to turn on Fax mode The Setup Receive setting Menu 2 1 and Setup Send setting Menu 2 2 are available only when the machine is in
65. Drum Toner Unit Sound power Operating Copying Standby Sound pressure Operating Copying Standby 1080 W Average 5 0 W l Average 11W Average 80 W 442mm 443mm 15 7 kg MFC 8380DN 15 5 kg MFC 8370DN Lwad 6 95 Bell A Lwad 4 6 Bell A LPAm 56 dB A LPAm 30 dB A 181 Temperature Humidity ADF automatic document feeder Paper Tray Paper Tray 2 option MFC 8380DN 182 Operating 10 to 32 5 C Storage 5 to 35 C Operating 20 to 80 without condensation Storage 10 to 90 without condensation Up to 20 pages Staggered 80 gsm Recommended Environment for Best Results Temperature 20 to 30 C Humidity 50 70 250 Sheets 80 gsm 250 Sheets 80 gsm Print media Paper Input Paper Tray m Paper Type m Paper Size m Paper Weight E Maximum Paper Tray Capacity Multi purpose tray MP tray m Paper Type m Paper Size m Paper Weight E Maximum Multi purpose tray Capacity 1 2 60 to 105 gsm for duplex print Paper Tray 2 option MFC 8380DN m Paper Type m Paper Size m Paper Weight E Maximum paper tray capacity Specifications Thin paper Plain paper Bond paper and Transparencies or Recycled paper Letter A4 B5 ISO A5 A5 Long Edge B6 ISO A6 and Executive 60 to 105 gsm Up to 250 sheets of 80 gsm Plain paper Thin paper Plain paper Thick paper Bond paper Transparencies Recycled paper
66. FC 8380DN Contact your administrator to check your Secure Function Lock e Try changing your resolution to Fine or S Fine Make a copy to check your machine s scanner operation If the copy quality is not good clean the scanner See Cleaning the scanner on page 147 There is probably temporary noise or static on the line Try sending the fax again If you are sending a PC Fax message and get RESULT ERROR on the Transmission Verification Report your machine may be out of memory To free up extra memory you can turn off fax storage See Turning off Remote Fax Options on page 69 print fax messages in memory See Out of Paper Reception on page 50 or cancel a delayed fax or polling job See Checking and cancelling waiting jobs on page 43 If the problem continues ask the telephone company to check your telephone line If you often get transmission errors due to possible interference on the telephone line try changing the Compatibility setting to Basic for VoIP See Telephone line interference on page 131 Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip See Cleaning the scanner on page 147 117 Handling incoming calls The machine Hears a voice as a If Fax Detect is set to On your machine is more sensitive to sounds It may CNG Tone mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones
67. Fax mode Copy difficulties Cannot make a copy m Make sure that Copy EI is illuminated See Entering copy mode on page 80 m Contact your administrator to check your Secure Function Lock settings Vertical black line appears in Black vertical lines on copies are typically caused by dirt or correction fluid on the copies glass strip or the corona wire for printing is dirty See Cleaning the scanner on page 147 and Cleaning the corona wire on page 149 The machine does not scan all the Make sure that the ADF output tray does not contain more than 20 sheets pages of your document 118 Troubleshooting and routine maintenance Printing difficulties No printout The machine prints unexpectedly or it prints garbage The machine prints the first couple of pages correctly then some pages have text missing The headers or footers appear when the document displays on the screen but they do not show up when it is printed The machine does not print on both sides of the paper even though the printer driver setting is Duplex The machine is not printing or has stopped printing and the machine s Data LED is on Check that the machine is plugged in and the power switch is turned on Check that the toner cartridge and drum unit are installed correctly See Replacing the drum unit on page 157 Check the interface cable connection on both the machine and your computer See the Quick Setup Guide Check t
68. Mac Print only via network BRAdmin Light for Windows 2000 Professional Windows XP Windows XP Professional x64 Edition Windows Vista Windows Server 2003 Windows Server 2003 x64 Edition Windows Server 2008 and Mac OS X 10 3 9 or greater BRAdmin Professional for Windows 2000 Professional Windows XP Windows XP Professional x64 Edition Windows Vista Windows Server 2003 Windows Server 2003 x64 Edition and Windows Server 2008 Web BRAdmin for Windows 2000 Professional Windows XP Windows XP Professional x64 Edition Windows Vista Windows Server 2003 Windows Server 2003 x64 Edition and Windows Server 2008 Client computers with a web browser supporting Java Mac OS X 10 3 9 or greater MDNS For the latest driver updates visit us at http solutions brother com BRAdmin Professional and Web BRAdmin are available as a download from http solutions brother com Glossary This is a comprehensive list of features and terms that appear in Brother manuals Availability of these features depends on the model you purchased ADF automatic document feeder The document can be placed in the ADF and scanned one page at a time automatically Auto Reduction Reduces the size of incoming faxes Automatic fax transmission Sending a fax without picking up the handset of the external telephone Automatic Redial A feature that enables your machine to redial the last fax number after five
69. ODN 30 Setting up the password rrrrrrarnnrrnarerarnnrrnannnernnarnanrnernannnannnnnnnnnneennennusnnsene 31 Changing the Memory Security D sswor 31 Turning Memory Security on off rrrarennnrnnnrenarennnrnnaneranennnnnnennnaneranennannnnnen 31 Silent 32 Setting up the password rrrrrrarnnrrrarerarnnnrvanenernnarnanrnnenunnnannnnnannneennennusnnsene 32 Changing your Setting Lock password rrnurnarernnrnnrnanennnrnnnnnernnnnnannnsennnenn 32 Taming Seting LOCK OM ON EE 33 Restricting CU Un e BEE 33 Dial pad SEL det EE 33 One Touch restich NEE 34 Speed Dial restriction rranennnrnnrrnnrnanennnnanrnnnnnannnnenannnnenanrnannanennsnnennanennsene 34 Section Il Fax 5 Sending a fax 36 POW LO 0 EE 36 Entering TAX MOOG vr een 36 Sending a single sided fax from the Alt 36 Sending a 2 sided fax from the ADF MEC S3GOUDN 36 Sending a fax from the scanner dass ccc cecccceeeceeceeeeeeeeeeeeseeeseeeeaeeeaees 37 Faxing Letter size documents from the scanner glass n0nnnnn0nnnnnnannaann 38 Cancelling a fax in progress ccccccccssccsseceseceucecscecseeceueceeeceueesaessaeesaeesaees 38 OAC A UN EEE NE EA EE EE TENS 38 Cancelling a Broadcast in prodress 39 Additional sending operations ccc ccccceecceecseeeeeeceeceeeceeeseeeseeseeeaeeeeeseeeneeseeeeees 39 Sending faxes using multiple settings ccc cceccceeceeeeceeeeeeeeceeeeseeeseesaees 39 Electronic cover page ENN 40 CEN 41
70. PaperPort 11SE with OCR or Presto PageManager software application converts an image of text to text you can edit One Touch Keys on the machine s control panel where you can store numbers for easy dialling You can store a second number on each key if you press Shift and the One Touch key together Out of Paper Reception Receives faxes into the machine s memory when the machine is out of paper Overseas Mode Makes temporary changes to the fax tones to accommodate noise and static on overseas telephone lines Pause Allows you to place a 3 5 second delay in the dialling sequence while you are dialling using the dial pad or while you are storing One Touch and Speed Dial numbers Press Redial Pause as many times as needed for longer pauses Polling The process of a fax machine calling another fax machine to retrieve waiting fax messages Pulse A form of rotary dialling on a telephone line Real Time Transmission When memory is full you can send faxes in real time Remaining Jobs You can check which programmed fax jobs are waiting in the memory and cancel the jobs individually Remote Access Code Your own four digit code that allows you to call and access your machine from a remote location Glossary Remote Activation code Press this code 5 1 when you answer a fax call on an extension or external telephone Remote Retrieval Access The ability to access your machine remotely
71. Printing PC Fax send 4 Scanning USB gt 10 100 Base Tx Ethernet Mac OS X 10 4 4 or greater Internet Explorer 5 59 or greater Specifications eu 256 MB 512 MB Intel Pentium or equivalent 64 bit Intel 64 or AMD64 supported CPU Intel Pentium 4 or equivalent 64 bit Intel 64 or AMD64 supported CPU PowerPC G4 G5 PowerPC G3 350MHz PowerPC G4 G5 Intel Core Processor 19200 x 19200 dpi can be chosen by using the scanner utility Third party USB ports are not supported 4 DC Fax supports black and white only PaperPort 11SE supports Microsoft SP4 or higher for Windows 2000 and SP2 or higher for XP For the latest driver updates visit us at http solutions brother com All trademarks brand and product names are property of their respective companies 50 MB N A i 128 MB 256 MB 80 MB 400 MB 8 Maximum 1200 x 1200 dpi scanning with the WIA driver in Windows xXP Windows Vista resolution up to 191 Consumable items Toner Cartridge Life Standard Toner Cartridge TN 3250 Approx 3 000 pages A4 High Yield Toner Cartridge TN 3290 Approx 8 000 pages A4 Drum Unit DR 3215 DR 3217 for India Approx 25 000 pages A4 1 Approx cartridge yield is declared in accordance with ISO IEC 19752 2 Drum yield is approximate and may vary by type of use EG Note e Brother does not recommend the use of consumables other than
72. S Jan 11 15 18 LCD liquid crystal display 6 163 86 ALe ER EEEE 26 el TT M Machine information checking remaining life of drum unit and periodic maintenance parts 159 RICH GR ua 9 page counts mrmrrnerrannannnannernannannnnennene 159 Macintosh See Software User s Guide on the CD ROM Maintenance routine rrnrrrnrrrnnennennnn 146 checking the remaining life of drum ZU 159 replacing Arm UNIE ET 157 toner cartridge rrarrrnnrnnrnrnrvnnrvnnrner 154 Manual A EE 62 1 010015 a nananoinnnnnnnnononrnnonrnrrnrnrnrrnrnernrnene 46 transmission rrnnrnarnannnannnnnanannnnnnanner 43 Memory adding DIMM option 113 installing EE 114 storage egde esgesiete geed dE dese 163 Menu Table nccc 163 165 USING MENU KEYS rrrnrrrnnnnnrnnernanrnernnene 163 Mode entering ON eege 80 gt Dr EE 36 107 ege T Multi line connections PABX 0 58 N N in 1 page layout arrrnnnrnnnrrnnnnennnnennn 84 Network faxing See Software User s Guide on the CD ROM printing See Network User s Guide on the CD ROM scanning See Software User s Guide on the CD ROM O One touch CHANNING asortert 65 SEMNG UD WEE 63 UN ee 62 Out of Memory message 44 88 92 135 P Packing and shipping the machine 161 Page layout N mit 84 Paging programming your pager number 67 FAT e E 14 183 184 how to load penne 10 J ae
73. Secondary 000 255 000 255 000 255 000 255 9 APIPA Automatically allocates the IP address from the link local address range Enable or Disable the IPv6 protocol If you want to use the IPv6 protocol visit http solutions brother com for more information 0 IPv6 Choose the Ethernet link mode 2 Ethernet 176 Menu and features em om Scan To FTP i 100 dpi Chooses the file See format to send the Network continued Color 200 dpi scanned data via User s Color 300 dpi FTP Guide on the 1 Color 600 dpi CD ROM Gray 100 dpi Gray 200 dpi Gray 300 dpi B amp W 200 dpi B amp W 200x100 dpi 4 ScanTo Network Color 100 dpi You can scan a black and white or colour Color 200 dpi document directly to Color 300 dpi a CIFS server on l our local network or Color 600 dpi y e on the internet Gray 100 dpi Gray 200 dpi Gray 300 dpi B amp W 200 dpi B amp W 200x100 dpi 5 Time Zone UTCXXX XX Sets the time zone for your country 0 Network Reset 1 Reset 1 Yes Restore all network settings to factory default e ooo 177 B Machine Info 1 Serial No 2 Page Counter 3 Parts Life 1 Drum Fuser Laser PF kit MP PF kit 1 6 PF Kit 2 2 Date amp Time 3 Station ID 4 Tone Pulse 0 Initial Setup not available in New Zealand 4 Dial Tone for New Zealand 5 Dial Tone 5 Dial Prefix for New Zealand 6 Dial Prefix 6 Reset for New Zealand 7 Reset
74. Setting the password for the administrator The password you set in these steps is for the administrator This password is used to set up users and to turn Secure Function Lock on or off See Setting up restricted users on page 29 and Turning Secure Function Lock on off on page 29 op Press Menu 1 8 1 Enter a four digit number for the password using numbers 0 9 Press OK shows Verify Re enter the password when the LCD Press OK Press Stop Exit 27 Chapter 4 Changing the password for the administrator Press Menu 1 8 1 Press OK Press OK Enter a four digit number for the new password Press OK If the LCD shows Verify re enter the new password Press OK O 090009 Press Stop Exit 28 Press Aor Y to choose Set Password Enter the registered four digit password Setting up the public user Public user mode restricts the functions that are available for Public users Public users do not need to enter a password to access features made available through this setting You can set up one Public user Press Menu 1 8 1 ES Press A or Y to choose Setup ID Press OK Enter the administrator password Press OK Press Aor to choose Public E Press OK Press A or Y to choose On or Off for Fax TX Press OK After you have set Fax Tx repeat this step for Fax Rx Copy Scan USB Direct and PC Print When you have finished changing settings press or
75. Software User s Guide on the CD ROM EI Copy Puts the machine in Copy mode Duplex You can choose Duplex to copy on both sides of the paper Scan and Print for MFC 8380DN Print only for MFC 8370DN General information 2 ABC 3 DEF Aco Bu 6 no D PORS 8 TUV 9 WXYZ 11 Print keys Direct Lets you print data from a USB Flash memory drive connected directly to the machine See Printing data directly from the USB Flash memory drive or digital camera supporting mass storage on page 91 Secure You can print data saved in memory when you enter your four digit password For details about using the Secure key see the Software User s Guide on the CD ROM When using Secure Function Lock you can switch restricted users by holding down Shift as you press Secure See Secure Function Lock 2 0 MFC 8380DN on page 27 Job Cancel Cancels a programmed print job and clears it from the machine s memory To cancel multiple print jobs hold down this key until the LCD shows Job Cancel All Chapter 1 12 Copy keys Options You can quickly and easily choose temporary settings for copying Enlarge Reduce Reduces or enlarges copies General information Data LED indications The Data LED light emitting diode will flash and turn on or off depending on the machine s status LED is off Ready Mode The machine is ready to print in sleep mode there is no print data or the power switch is of
76. The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next call attempt m Automatic calls to different numbers are spaced such that there is not less than 5 seconds between the end of one call attempt and the beginning of another m Equipment shall be set to ensure that calls are answered within 3 and 30 seconds of the receipt of ringing 31 In the event of any problem with this device it is to be disconnected and a CPE item connected to one of its terminal ports may be connected directly in its place The user should then arrange for the product to be repaired Should the matter be reported to Telecom as a wiring fault and the fault is proven to be due to this product a call out charge will be incurred by the customer 32 The caller ID telephone numbers that are displayed and stored in this equipment include the caller s area code but not the toll access 0 prefix When calling back it is necessary to add a 0 to the telephone number or if the telephone number is a local number omit the area code digit If the toll services of a service provider other than Telecom are being used then a toll charge may be incurred if the 0 prefix toll access code and area code are used IMPORTANT NOTICE Under power failure conditions this telephone may not operate Please ensure that a separate telephone not dependent on local power is available for emergency use in
77. ai E Press Menu 2 1 5 Press Aor to choose On or Off Press OK 4 Press Stop Exit Receiving a fax Duplex 2 sided printing for Fax mode Your machine can automatically print received faxes onto both sides of the paper when Duplex is set to On You can use A4 size of paper 60 to 105 gsm for this function 1 Make sure you are in Fax mode e D D Press Menu 2 1 0 Ge Press A or Y to choose On or Off Press OK D Press Stop Exit Note When you turn on Duplex the Auto Reduction feature is also turned on Setting the Fax Receive Stamp You can set the machine to print the received date and time in the top centre of each received fax page ap Make sure you are in Fax mode c a 2 Press Menu 2 1 9 Gen Press A or Y to choose On or Off Press OK a Press Stop Exit Note Make sure you have set the current date and time in the machine 49 Chapter 6 Receiving faxes into memory As soon as the paper tray becomes empty during fax reception the screen will display No Paper asking you to put paper in the paper tray See Loading paper and print media on page 10 If you are unable to put paper in the paper tray the following will happen If Memory Receive IS On The machine will carry on receiving the current fax with the remaining pages being stored in memory if enough memory is available Further incoming faxes will also be stored into memory until the memory is
78. all Document Jam The document was not inserted See Document jams on page 138 or Using or fed correctly or the document the automatic document feeder ADF scanned from the ADF was too on page 19 long DR mode in Use The machine is set to Distinctive Set Distinctive Ring to off Ring mode You can not change S the Receive Mode from Manual to For Austlaria see Telstra FaxStream another mode Duet Distinctive Ringing on page 51 except New Zealand For Other countries see Distinctive Ringing For Singapore and Hong Kong on page 56 Faxability On The machine is set to Faxability Set Faxability to off mode You can not change the Recieve Mode from Manual to another mode For New Zealand See FaxAbility on page 54 Drum Error The corona wire on the drum unit Clean the corona wire on the drum unit See needs to be cleaned Cleaning the corona wire on page 149 The drum unit has reached the Replace the drum unit See Replacing the end of its life drum unit on page 157 133 Error Message eoe Cause GE duplex tray is not installed Aere the duplex tray and install it again properly Fuser Error The temperature of fuser unit Turn the power switch off wait a few does not rise at a specified seconds and then turn it on again Leave the temperature within specified time machine for 15 minutes with the power on The machine can be turned off for up to 60 hours without losing faxes stored in th
79. ange the default setting follow the steps below Press Menu 3 2 Press A to make a lighter copy or press Y to make a darker copy Press OK Press Stop Exit Contrast Adjust the contrast to help an image look sharper and more vivid To temporarily change the contrast setting follow the steps below G Make sure you are in Copy mode BH 2 Load your document S Use the dial pad to enter the number of copies up to 99 D Press Options Press or to choose Contrast Press OK Press A or V to increase or decrease the contrast Press OK Press Start To change the default setting follow the steps below D Press Menu 3 3 Press A or V to increase or decrease the contrast Press OK amp Press Stop Exit 84 Making N in 1 copies page layout You can reduce the amount of paper used when copying by using the N in 1 copy feature This allows you to copy two or four pages onto one page which lets you save paper IMPORTANT e Please make sure the paper size is set to Letter A4 Legal or Folio e P means Portrait and L means Landscape e You cannot use the Enlarge Reduce setting with the N in 1 feature Ce ap Make sure you are in Copy mode EN GE Load your document Use the dial pad to enter the number of copies up to 99 a Press Options Press A or V to choose Page Layout Press OK 5 Press A or to choose 2 in 1 P 2 Iin 1 L 4 in L
80. annot receive a fax continued Sending faxes 1 Connect the external TAD as shown in the illustration on page 57 2 Set your answering machine to answer in one or two rings 3 Record the outgoing message on your answering machine m Record five seconds of silence at the beginning of your outgoing message E Limit your speaking to 20 seconds E End your outgoing message with your Fax Receive Code for people sending manual faxes For example After the beep leave a message or press 51 and Start to send a fax 4 Set your answering machine to answer calls 5 Set your Brother machine s Receive Mode to External TAD See Receive Mode settings on page 47 Make sure your Brother machine s Fax Detect feature is turned On Fax Detect is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone See Fax Detect on page 48 If you often get transmission errors due to possible interference on the telephone line try changing the Compatibility setting to Basic for VoIP See Telephone line interference on page 131 MFC 8380DN Contact your administrator to check your Secure Function Lock Settings Poor sending quality Transmission Verification Report Says RESULT ERROR Vertical black lines when sending The machine does not scan all the Make sure that the ADF output tray does not contain more than 20 sheets pages of your document Cannot send a fax M
81. any groups access codes or credit card numbers you have stored and on how many delayed or stored faxes in memory EG Note Use LT to help you choose numbers easily ap Make sure you are in Fax mode e Load your document GH Enter a number Press OK You can use either a One Touch Speed Dial a Group number or a number manually entered using the dial pad See How to dial on page 62 CD Repeat step until you have entered all the fax numbers you want to broadcast to Ge Press Start After the broadcast is finished the machine will print a broadcast report to let you know the results EG Note The scan profile of the One Touch Speed Dial or Group number you chose first will be applied to the broadcast Cancelling a Broadcast in progress While broadcasting you can cancel the fax currently being sent or the whole broadcast job D Press Menu 2 7 The LCD will display the Broadcast job number followed by the fax number being dialled for example 001 0123456789 and the broadcast job numbers for example Broadcast 001 2 Press A or V to choose to cancel the fax being sent or the Broadcast job number Press OK Press 1 to clear the job number or 2 to exit If you chose to only cancel the fax currently being sent in step the machine will ask you if you want to cancel the broadcast Press 1 to clear the whole broadcast job or 2 to exit D Press Stop Exit Sending a fax Additio
82. ard threepin power point which is effectively grounded through the normal household wiring Extension cords used with the equipment must be three conductor and be correctly wired to provide connection to ground Incorrectly wired extension cords are a major cause of fatalities The fact that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe For your safety if in any doubt about the effective grounding of the power consult a qualified electrician Important Safety Instructions 1 Read all of these instructions 2 Save them for later reference 3 Follow all warnings and instructions marked on the product A Unplug this product from the wall outlet before cleaning the outside of the machine and the scanner glass DO NOT use liquid or aerosol cleaners Use a damp cloth for cleaning 5 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services 6 This equipment does not fully meet Telecom e impedance requirement
83. are data compression User s rate Guide on the CD ROM Chooses the duplex scanning format Menu and features 1 Setup Receive 1 Ring Delay 02 10 Sets the number of rings before the machine answers in Fax Only or Example for the Fax Tel mode Australia 2 F T Ring Time Sets the pseudo double 8 ring time in Fax Tel mode 3 Fax Detect Receives fax messages without pressing Start Remote Codes On 51 51 Allows you to answer all S calls at an extension or Off external phone and use x91 91 for New codes to turn the machine Zealand on or off You can personalize these codes In Fax mode 02 only Memory Receive Automatically stores any incoming faxes in memory if it runs out of paper Print Density IR Makes printouts darker or CCRA lighter ODO WI ELLU 8 Polling RX Standard Sets up your machine to poll another fax machine Secure Timer 9 Fax Rx Stamp On Prints the received time and date on the top of the received faxes 0 Duplex On Prints received faxes on both sides of the paper Auto Reduction Reduces the size of incoming faxes 169 2 Fax 2 Setup Send 1 continued In Fax mode only 3 Address Book 170 Fax Resolution 3 Delayed Fax 4 Batch TX 5 Real Time TX 6 Polled TX Standard Secure 7 One Touch Dial 2 Speed Dial 3 Setup Groups Contrast Standard Fine S Fine Photo Fax On Fax Off Cove
84. ater 147 Cleaning the laser scanner window WARNING Use neutral detergents DO NOT use any flammable substances spray or organic solvent liquids containing alcohol ammonia to clean the inside or outside of the machine Doing this may cause a fire or electrical shock For more information see Important Information on page 102 IMPORTANT DO NOT touch the laser scanner window with your fingers SE Before you clean the inside of the machine turn off the machine Unplug the telephone line cord first and then disconnect all cables and the power cord from the electrical socket Open the front cover and slowly take out the drum unit and toner cartridge assembly 148 AA CAUTION N HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait at least 10 minutes for the machine to cool down before attempting to clear the paper jam IMPORTANT e To prevent damage to the machine caused by static electricity DO NOT touch the electrodes shown in the illustration Ges ESS An Mong e We recommend that you place the drum unit on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner Wipe the laser scanner window 1 by wiping it with a dry lint free soft cloth DQ Put the drum unit and toner cartridge assembly back in the machine Clo
85. ay override code 0196 or 0197 this unit will have to be used in conjunction with an associated tone signalling DTMF telephone 26 Note that some telephones are not compatible with this unit and dialling errors may result if the two devices are used together in other than quiet conditions The Telecom Faults Service is not to be called should such problems arise In such cases it is recommended that the prefix and wanted number are dialled manually 2 This equipment may not provide for the effective hand over of a call to another device connected to the same line 28 This equipment is not capable under all operating conditions of correct operation at the higher speeds for which it is designed Telecom will accept no responsibility should difficulties arise in such circumstances This condition typically applies to 56 kbit s modems and facsimile machines operating at gt 14 4 kbit s 29 When using the Caller Line Identification incorporated in this device verify the integrity of the recorded digits prior to dialling 30 Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom e Specifications m There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and m
86. aysia Hong Kong and India a plug having two or three pins This plug will only fit into only a grounding type power outlet This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace your obsolete outlet DO NOT defeat the purpose of the grounding type plug 11 DO NOT place anything on top of the power cord including this machine DO NOT allow the power cord to be stepped on 12 If an extension cord is used with this product make sure that the total ampere ratings on the products plugged into the extension cord DO NOT exceed the extension cord ampere rating 13 DO NOT place anything in front of the machine that will block received faxes DO NOT place nything in the path of received faxes 14 DO NOT touch a document during printing 15 Never push objects of any kind into this product through cabinet slots since they may touch dangerous voltage points or short out parts resulting in the risk of fire or electric shock Never spill liquid of any kind on the product 16 DO NOT attempt to service this product yourself as opening or removing covers may expose you to dangerous voltage points and or other risks and may void your warranty Please refer all servicing to our Authorized Service Personnel A list of Authorized Service Centres has been included for your convenience or you may contact the Brother Dealer for Service 109 17 Unplug this product from the wall outlet and refer
87. cc csicessadesuevjesessndiendensdcdertenasdaetuleladabeteqdsaseadiensdacdiseeedees 50 Telephone and external devices 51 Telephone line services 51 Do you have Voice Mad 51 Telephone Service for Australian 51 Telstra FaxStream Duet Distinctive Ringing c ccccsesseceeeeereeeeeee 51 Telephone Service for New Zealand rrrnrrnnnrnnnrnnnnrnanennnrnnnnrnanrnnnennernnannnnsnnnennn 54 FAN eee ee ee eee eee 54 Telephone Service for SOME Countries 56 Distinctive Ringing For Singapore and Hongkong 56 Connecting an external TAD ranrnnnnnnnnnnnnnnnnnnnnnnanennnrnnnrnnnnenannnanenanenunennarnnasennnen 57 EE di Recording an outgoing message COOGM 58 Multi line connections DARS 58 External and extension Ielenbones 59 Operating from external and extension Telenhones 59 For Fax Tel mode ONY Lanse bee ade yieaneneatiehanaeaatee 59 Connecting an external or extension telephone nnnnnennennnnnnnnnennennnnnnnnnne 59 Using a non Brother cordless external handset nnnnannannnnnnnnnnnnnnnnnnnnni 60 Using Remote sv 60 Dialling and storing numbers 62 FOW O EE 62 VS TOLE CA WING EEE NE NE EE 62 One 0UEN RITTER 62 Peed EU 62 TN 63 FAEN 63 SON 63 SnI A AUS EE EN E 63 Storing One Touch Dial numbers rarrrnnrnnnnrnnnernnrvnnrnnnrnnnnennnenanenneennnnennnnnnne 63 Storing Speed Dial numbers urv4sa4asa emne naana Ea 64 Changing One Touch and Speed Dial number 65 Setting up Groups for Broadcas
88. ce down on the scanner glass y aa a A6 md lt O A lt x o e 20 E Close the document cover IMPORTANT If the document is a book or is thick do not slam the cover or press on it Mode Timer The machine has three mode keys on the control panel Fax Scan and Copy You can set how much time the machine takes after the last Copy or Scan operation to return to Fax mode default If you choose Off the machine will stay in the mode you used last This setting also sets the time the machine will change from individual user to the Public user when using Secure Function Lock See Switching Users on page 30 MFC 8380DN ljeja Fax Scan Copy Press Menu 1 1 Press A or to choose 0 Sec 30 Secs 1 Min 2 Mins 5 Mins or Off Press OK Press Stop Exit General Setup Paper settings Paper Type Set up the machine for the type of paper you are using This will give you the best print quality D Do one of the following m To set the paper type for the MP Tray press Menu 1 2 1 1 m To set the paper type for Tray 1 press Menu 1 2 1 2 m To set the paper type for Tray 2 i press Menu 1 2 1 3 if you installed the optional tray i Tray 2 Only or T2 appears only if the optional tray is installed The optional tray is available for MFC 8380DN a Press A or V to choose Thin Plain Thick Thicker Transparency or Recycled Paper Press OK Press Stop
89. ck to the previous menu level Scroll through the current menu level Go back to the previous menu level or forward to the next menu level Exit the menu 163 How to access the menu mode ap Press Menu GE Choose an option d 164 m Press 1 for General Setup menu m Press 2 for Fax menu m Press 3 for Copy menu m Press 4 for Printer menu m Press 5 for USB Direct I F menu m Press 6 for Print Reports menu m Press 7 for Network menu E Press 8 for Machine Info menu E Press 9 for Service menu 1 m Press 0 for Initial Setup 1 error message You can also scroll through each menu level by pressing A or Y for the direction you want Press OK when the option you want appears on the LCD The LCD will then show the next menu level Press A or V to scroll to your next menu selection Press OK When you have finished setting an option the LCD will show Accepted Press Stop Exit to exit Menu mode This will appear only when the LCD shows an Menu and features Menu table The factory settings are shown in Bold with an asterisk Choose amp OK Choose amp OK to accept to exit Menu E R EN x TT a A A Submenu Menu Selections Selections Menu Selections Options Descriptions bnr General Setup Mode Timer 0 Sec Sets the time to EE return to Fax mode MFC 8380DN The 1 Min time the machine will 2 Ming s r individual user to
90. d number the LCD will first ask you if you want to edit the number ap Do one of the following E To change a stored One Touch number press Menu 2 3 1 Choose the One Touch number you want to change m To change a stored Speed Dial number press Menu 2 3 2 Choose the Speed Dial number you want to change then press OK Do one of the following E To change the stored number press 1 m To exit without making a change press 2 GH Enter a new number or character Press OK D Press or to position the cursor under the character you want to change and then press Clear Back to delete it Repeat for each character you want to delete 5 Follow the directions beginning in step in Storing One Touch dial numbers and Storing Speed Dial numbers See Storing One Touch Dial numbers on page 63 and Storing Speed Dial numbers on page 64 Dialling and storing numbers Setting up Groups for Broadcasting If you often want to send the same fax message to many fax numbers you can set up a group Groups are stored on a One Touch key ora Speed Dial number Each group uses up a One Touch key or a Speed Dial location You can then send the fax message to all the numbers stored in a group just by pressing a One Touch key or entering a Speed Dial number and then pressing Start Before you can add numbers to a group you need to store them as One Touch or Speed Dial numbers You can have up to 20 small gr
91. d to prevent possible minor injuries IMPORTANT IMPORTANT describes procedures you must follow or avoid to prevent possible machine problems or damage to other objects AN Electrical Hazard icons alert you to a possible electrical shock A Hot Surface icons warn you not to touch machine parts that are hot Notes tell you how you should respond to a situation that may arise 2 or give tips about how the current operation works with other features Accessing the Software User s Guide and Network User s Guide This User s Guide does not contain all the information about the machine such as how to use the advanced features of Fax Printer Scanner PC Fax and Network When you are ready to learn detailed information about these operations read the Software User s Guide and Network User s Guide Viewing documentation Viewing documentation Windows To view the documentation from the Start menu point to Brother MFC XXXX where XXXX is your model name from the program group and then click User s Guides in HTML format If you have not installed the software you can find the documentation by following the instructions below D Turn on your PC Insert the Brother CD ROM labelled Windows into your CD ROM drive E If the language selection screen appears click your language General information If the model name screen appears click your model name The CD ROM main menu will appear Macro
92. d toner cartridge assembly 144 OP Pull the tabs at the left and right hand sides toward you to open the fuser cover 1 unit G Close the fuser cover and back cover back output tray Troubleshooting and routine maintenance 8 Put the drum unit and toner cartridge Paper is jammed in the duplex tray assembly back in the machine D Pull the duplex tray completely out of the machine Close the front cover 10 Plug the machine s power cord back into the electrical socket first and reconnect all cables and telephone line cord Turn Pull the jammed paper out of the on the machine s power switch machine or the duplex tray 145 Routine maintenance WARNING Use neutral detergents DO NOT use any flammable substances spray or organic solvent liquids containing alcohol ammonia to clean the inside or outside of the machine Doing this may cause a fire or electrical shock For more information see mportant Information on page 102 IMPORTANT The drum unit contains toner so handle it carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once Cleaning the outside of the machine G Turn off the machine Unplug the telephone line cord first disconnect all cables and then unplug the power cord from the electrical socket Pull the paper tray completely out of the machine 146 Wipe the outside of the mach
93. date time and number 198 A ADF automatic document feeder PT E 36 USINO stats setetese EE see 19 Answering machine TAD CONNECTING 57 Apple Macintosh See Software User s Guide on the CD ROM Automatic fax receive mmreseroeranevanrnannanenannnnenasennsene 46 easy FECEIVE rrrereranvaneranvnarnnnrvanrnernanen 48 Fax Detect accnscautasctepsamerauancnaamaaveutass 48 fax redial re 63 B Broadcasting rrorenanranrnnrnnrnannannnnnnennenn 38 cancelling users indian 39 setting up groups Tor rrrnnrnrannnnnnnnnnnnr 65 C Cancelling broadcast in Process rrnrrnarnnnnnnrnnnnnnnr 39 fax jobs IN Memory rrannnrenrrnnrranrnnannnnnrr 43 jobs awaiting redial rronrrrnnrrnnnvnnnnn 43 MII JOOS EE EE T remote fax Options rrrrrnnrrrarernnevnnnnnn 69 Cleaning Corona Wire mrnernannnnnnnnnnnnnnnannnnnnnnnene 149 MTU deet ee 150 laser scanner WINdOW rurrnnurnnannnnnrn 148 scanner Glass rrarerarnnnrnnnrvarrnnnnnnevannnn 147 Connecting external TAD answering machine 57 external telephone rrrnrrnnnnnnnnnnnnnnnr 59 Consumable items rrrrrarrranernarnnarnnnnn 153 Control panel overview 6 ControlCenter2 for Macintosh See Software User s Guide on the CD ROM ControlCenter3 for Windows See Software User s Guide on the CD ROM Copy ME aane E E 80 84 ME me 86 87 Enlarge Reduce key rrrrnnrrrnrrrrnnrnnnnnn 81 enter COPY mode
94. dation quality NS E Clean the corona wire inside the drum unit by sliding the blue tab Be sure to return the blue tab to the home position A See Cleaning the corona wire on page 149 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 157 The fuser unit may be contaminated Call your Brother dealer for service All black IN Make sure that you use paper that meets our specifications See Acceptable paper and other print media on page 14 ABCDEFG If you use label sheets for laser machines the glue from the sheets abcdefghijk may sometimes stick to the OPC drum surface Clean the drum unit See Cleaning the drum unit on page 150 Do not use paper that has clips or staples because they will scratch the surface of the drum If the unpacked drum unit is in direct sunlight or room light the unit Black toner marks across the may be damaged page The toner cartridge may be damaged Put in a new toner cartridge See Replacing a toner cartridge on page 154 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 157 Clean the laser scanner window and the corona wire inside the drum unit See Cleaning the laser scanner window on page 148 and Cleaning the corona wire on page 149 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 157 Clean the corona wire inside the drum unit by sliding the b
95. dministrator password Press OK Turning Secure Function Lock off ap Press Menu 1 8 1 2 Press A or to choose Lock On Off Press OK O Enter your four digit administrator password Press OK 29 Chapter 4 Switching Users This setting allows you to switch between restricted users or Public mode when Secure Function Lock is turned on Changing to the restricted user Mode D Hold down Shift as you press Secure 2 Press A or to choose your name Press OK Q Enter your four digit password Press OK EG Note If you press a Mode key that is restricted Access Denied will appear on the LCD and then the machine will ask your name If you are a restricted user with access to this Mode press A or Y to choose your name and enter your four digit password Changing to the Public Mode After a restricted user has finished using the machine it will return to the Public setting within the same time as the Mode Timer setting Menu 1 1 See Mode Timer on page 21 You can also exit from the restricted user mode by pressing the current Mode key you are in Then the LCD will ask you Go to Public Press 1 to choose Yes Press OK 30 Memory security MFC 8370DN Memory Security lets you prevent unauthorized access to the machine While Memory Security is on the following operations are available E Receiving faxes into memory limited by memory capacity m Fax Forwarding if Fax Forwarding
96. e control panel e If the control panel is set to Tray 1 Only MP Only or Tray 2 Only and you choose Auto Select in the printer driver the machine pulls the paper from that tray Tray 2 Only appears only if the optional tray is installed The optional tray is available for MFC 8380DN 23 Chapter 3 Volume settings Ring volume You can choose a ring volume level from a range of settings from High to Off While in Fax mode press 19 or dito adjust the volume level The LCD will show the current setting and each key press will change the volume to the next level The machine will keep the new setting until you change it You can also change the ring volume through the menu ap Press Menu 1 3 1 Press A or to choose Of f Low Med or High Press OK GH Press Stop Exit Beeper volume When the beeper is on the machine will beep when you press a key make a mistake or after you send or receive a fax You can choose a range of volume levels from High to Off op Press Menu 1 3 2 Press A or Y to choose Off Low Med or High Press OK Press Stop Exit 24 Speaker volume You can choose a range of speaker volume levels from High to Off D Press Menu 1 3 3 Press A or to choose Off Low Med or High Press OK D Press Stop Exit Set Daylight Saving Time You can set the machine to change for Daylight Saving Time If you choose On it will reset the time f
97. e memory See Transferring your faxes or Fax Journal report on page 137 Jam Duplex The paper is jammed in the See Paper jams on page 139 duplex tray Jam Inside The paper is jammed inside the See Paper jams on page 139 machine Jam MP Tray The paper is jammed in the MP See Paper jams on page 139 tray of the machine Jam Rear The paper is jammed in the back See Paper jams on page 139 of the machine Jam Tray 1 The paper is jammed in the paper See Paper jams on page 139 tray of the machine The fuser unit is too hot Jam Tray 2 MFC 8380DN The machine is out of paper or Do one of the following paper is not correctly loaded in m Refi the paper tray Refill the paper in the paper tray or MP tray m Remove the paper and load it again No Response Busy The number you dialled does not Verify the number and try again answer or is busy No Toner The toner cartridge or the drum Re install the toner cartridge or the drum unit unit and toner cartridge assembly and toner cartridge assembly is not installed properly The paper tray is not completely Close the paper tray properly closed 134 Troubleshooting and routine maintenance Out of Memory The machine s memory is full Fax sending or copy operation in progress Do one of the following m Press Start to send or copy the scanned pages m Press Stop Exit and wait until the other operations in progress finish and then tr
98. e memory by destination and scheduled time All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time Make sure you are in Fax mode i Press Menu 2 2 4 Press OK D B amp Press A or Y to choose On or Off d Press Stop Exit Sending a fax Checking and cancelling waiting jobs Check which jobs are still waiting in the memory to be sent If there are no jobs the LCD will showNo Jobs Waiting You can cancel a fax job that is stored and waiting in the memory GP Press Menu 2 7 The number of jobs still to be sent will be displayed GE Do one of the following E Press A or Y to scroll though the waiting jobs press OK to choose a job and then press 1 to cancel it m Press 2 to exit without cancelling D When you have finished press Stop Exit Sending a fax manually Manual transmission Manual transmission lets you hear the dialling ringing and fax receiving tones while sending a fax Make sure you are in Fax mode dB Load your document Press Hook and listen for a dial tone Or pick up the handset of an external telephone and listen for a dial tone Dial the fax number you want to call When you hear the fax tone press Start E f you are using the scanner glass press 1 to send a fax Replace the handset 43 Chapter 5 Out of memory message If you get an Out of Memory message while scann
99. e number will have the standard ring pattern of long long tone followed by a pause repeated while the new fax number will have a different ring pattern of three short bursts of ring repeated at regular intervals When FaxStream Duet is on and you receive a voice Call all extension and external telephones will ring with a standard ring pattern The fax machine will ring on the third ring with a standard ring pattern All external and the extension telephones will continue to ring until you or a telephone answering device can answer the voice number When FaxStream Duet is on and you receive a fax call on the Duet number the Fax machine will answer and automatically receive the fax message without ringing On the other hand all extension and external telephones will ring twice with a distinctive ring pattern Do not answer the telephone as you are receiving a fax message Flowchart Sequence of Incoming call Incoming Call either Voice or Fax All extension phones ring twice fax machine is silent He Main number Be Voice Number Fax machine begins ringing on third ring Fax machine automatically receives and prints fax message without ringing You answer the call at an external telephone Telephone Answering Device TAD answers the call or an extension telephone Set the Distinctive Ring to ON Very important After you have set the Distinctive Ring feature to ON the receive
100. earch You can search alphabetically for names you have stored in the One Touch and Speed Dial memories See Storing One Touch Dial numbers on page 63 and Storing Speed Dial numbers on page 64 1 Press LY twice E Press the dial pad keys for the first few letters of the name Use the chart on Entering text on page 179 to help you enter letters Press OK GH Press A or Y to scroll until you find the name you are looking for Press OK 4 Press Start EG Note e If you do not enter a letter and press OK in step all registered names will appear Press A or Y to scroll until you find the name you are looking for e Ifthe LCD shows No Contact Found when you enter the first few letters of the name it means that a name for the letter is not stored Fax redial If you are sending a fax automatically and the line is busy the machine will automatically redial up to three times at five minute intervals If you are sending a fax manually and the line is busy press Redial Pause wait for the other fax machine to answer and then press Start to try again If you want to make a second call to the last number dialled you can save time by pressing Redial Pause and Start Redial Pause only works if you dialled from the control panel Dialling and storing numbers Storing numbers You can set up your machine to do the following types of easy dialling One Touch Speed Dial and Groups for Broadcasting faxes Y
101. ecommend that you do not print within 15 mm of the edges of envelopes Loading paper and documents Types of envelopes to avoid IMPORTANT DO NOT use envelopes e that are damaged curled wrinkled or an unusual shape that are extremely shiny or textured with clasps staples snaps or tie strings with self adhesive closures that are of a baggy construction that are not sharply creased that are embossed have raised writing on them that were previously printed by a laser machine e that are pre printed on the inside that cannot be arranged neatly when stacked that are made of paper that weighs more than the paper weight specifications for the machine with edges that are not straight or consistently square with windows holes cut outs or perforations with glue on surface as shown in figure below with double flaps as shown in figure below E 17 Chapter 2 e with sealing flaps that have not been folded at purchase e with sealing flaps as shown in figure below e with each side folded as shown in figure below 2D VY If you use any of the types of envelopes listed above they may damage your machine This damage may not be covered under any Brother warranty or service agreement Occasionally you may experience paper feed problems caused by the thickness size and flap shape of the envelopes you are using 18 Labels The machine will
102. ed and published covering the latest product descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages including consequential caused by reliance on the materials presented including but not limited to typographical and other errors relating to the publication Table of Contents Section I General 1 General information 2 USING the documentation ssuiissinirmnsesiaoncusesiinclns niowinouwicuaudioun seal vedanwsiuatabswuidaneiantuwndumbin 2 Symbols and conventions used in the documentation cccceceeeeeeeeeeees 2 Accessing the Software User s Guide and Network User s Guide aan00n00n000n 3 VIEWING documentation rrnannnnnnnnnnnnnnnannnnnnnnnnnnannnnnnnnnnenanenanennnnnnnnenanennnnennne 3 Accessing Brother Support Windows He 5 Control panel Overview ccccccccseecssecseecuceceecaueeaueceucecaeecaueceueecueesaeecsuesaeeseeegas 6 Data LED NANNA 9 2 Loading paper and documents 10 Loading paper and print media 10 Loading paper in the standard paper ra 10 Loading paper in the multi purpose tray MP ra 11 Cao de 0 EE a aaa EEN 13 Acceptable paper and other print media 14 Type and size of paper 14 Handling and using special Paper rrarrrnnrrnannranrr
103. edia thin paper plain paper thick paper bond paper recycled paper transparencies labels or envelopes For best results follow the instructions below m Use paper made for plain paper copying m Use paper that is 60 to 105 gsm m Use labels and transparencies which are designed for use in laser machines m DO NOT put different types of paper in the paper tray at the same time because it may Cause paper jams or misfeeds m For correct printing you must choose the same paper size from your software application as the paper in the tray m Avoid touching the printed surface of the paper immediately after printing m When you use transparencies remove each sheet immediately to prevent smudging or paper jams m Use long grain paper with a neutral Ph value and a moisture content of approx 5 14 Type and size of paper The machine loads paper from the installed standard paper tray optional lower tray MFC 8380DN or multi purpose tray Standard paper tray Since the standard paper tray is a universal type you can use any of the paper sizes one paper type and size at a time listed in the table in Paper capacity of the paper trays on page 15 The standard paper tray can hold up to 250 sheets of Letter A4 Legal or Folio size paper 80 gsm Paper can be loaded up to the maximum paper mark on the sliding paper width guide Multi purpose tray MP tray The MP tray can hold up to 50 sheets of plain paper 8
104. eive a fax from it so you pay for the call The polling feature needs to be set up on both machines for this to work Not all fax machines support polling Polling receive Polling receive lets you call another fax machine to receive a fax ap Make sure you are in Fax mode i 2 Press Menu 2 1 8 GH Press A or to choose Standard Press OK D Enter the fax number you are polling Press Start Secure polling Secure polling lets you restrict who can get the documents you set up to be polled Secure polling only works with Brother fax machines If you want to get a fax from a secured Brother machine you have to enter the secure code Make sure you are in Fax mode i Press Menu 2 1 8 Press A or to choose Secure Press OK Enter a four digit secure code Press OK This is the security code of the fax machine you are polling Enter the fax number you are polling Press Start Delayed polling Delayed polling lets you set the machine to begin polling receive at a later time You can only set up one delayed polling operation D Make sure you are in Fax mode vi 2 Press Menu 2 1 8 Press A or to choose Timer Press OK 4 Enter the time in 24 hour format you want to begin polling Press OK For example enter 21 45 for 9 45 PM Enter the fax number you are polling Press Start The machine makes the polling call at the time you entered GY Note If the other fax machine tha
105. emergencies 108 Safety and legal Important Information for Some Countries Important Safety Instructions 1 Read all of these instructions 2 Save them for later reference 3 Follow all warnings and instructions marked on the product 4 Unplug this product from the wall outlet before cleaning the outside of the machine and the scanner glass DO NOT use liquid or aerosol cleaners Use a damp cloth for cleaning OT DO NOT place this product near water DO NOT place this product on an unstable cart stand or table The product may drop causing serious damage to the product Use the product in a well ventilated area Slots and openings in the casing at the back or bottom are provided for ventilation to ensure reliable operation of the product and to protect it from overheating these openings must not be blocked or covered The openings should never be blocked by placing the product on a bed sofa rug or other similar surface This product should never be placed near or on a radiator or heater This product should never be placed in a built in installation unless adequate ventilation is provided 9 This product should be connected to an AC power source within the range indicated on the rating label DO NOT connect it to a DC power source or inverter If you are not sure contact a qualified electrician 10 This product is equipped with a 2 wire grounding type plug or a 3 wire grounding type plug Only for Singapore Mal
106. ete Presto PageManager User s Guide can be viewed from the Help selection in the Presto PageManager application General information Accessing Brother Support Windows You can find all the contacts you will need such as Web support Brother Solutions Center m Click Brother Support on the main menu The following screen will appear Macromedia Flash Player 8 Multi Function Center amp MFC 8380DN Brother Support iP A Ke E To access our web site http www brother com click Brother Home Page m For the latest news and product support information http solutions brother com click Brother Solutions Center m To visit our web site for original genuine Brother supplies http www brother com original click Supplies Information m To return to the main page click Back or if you have finished click Exit Chapter 1 Control panel overview MFC 8370DN and MFC 8380DN have the same keys 1 2 3 Redial Pause Resolution MFC 8380DN Options Copy Direct Print 12 One Touch keys These 8 keys give you instant access to 16 previously stored numbers Shift Lets you access One Touch numbers 9 to 16 when held down Fax and telephone keys Hook Press before dialing if you want to make sure a fax machine will answer and then press Start Also press this key after you pick up the handset of an external telephone during the F T ring fast double rings
107. evenly inside the cartridge To avoid print quality problems DO NOT touch the shaded parts shown in the Ca illustrations Nb SSS A Lop 4 IIIS mg Q py r f Brother machines are designed to work with toner of a particular specification and Pull off the protective cover will work to a level of optimum performance when used with genuine Brother toner cartridges TN 3250 TN 3290 Brother cannot guarantee this optimum performance if toner or toner cartridge of other specifications are used Brother does not therefore recommend the use of cartridge other than genuine 155 6 Put the new toner cartridge firmly into FA N the drum unit until you hear it lock into 4 Note place If you put it in correctly the lock lever will lift automatically DO NOT turn off the machine or open the front cover until the LCD returns to the standby state EG Note Make sure that you put in the toner cartridge correctly or it may separate from the drum unit G Clean the corona wire of the drum unit by gently sliding the blue tab from right to left and left to right several times EG Note Be sure to return the blue tab to the home position A 1 If you do not printed pages may have a vertical stripe 8 Put the drum unit and toner cartridge assembly back in the machine Close the front cover 156 Replacing the drum unit The machine uses a drum unit to create print images on pape
108. f LED is on Data remaining in Memory Print data remains in the machine memory LED is blinking Receiving Data The machine is either receiving data from the computer processing data in memory or printing Loading paper and print media The machine can feed paper from the standard paper tray optional lower tray MFC 8380DN or multi purpose tray When you put paper into the paper tray note the following E f your application software supports paper size selection on the print menu you can select it through the software If your application software does not support it you can set the paper size in the printer driver or by using the control panel buttons Loading paper in the standard paper tray Printing on plain paper thin paper bond paper recycled paper or transparencies from the paper tray ap Pull the paper tray completely out of the machine 10 Loading paper and documents 2 While pressing the blue paper guide release lever 1 slide the paper guides to fit the paper size you are loading in the tray Make sure that the guides are firmly in the slots EG Note For Legal and Folio size paper press the release button 1 in the bottom of the paper tray and then pull out the back of the paper tray Legal or Folio size paper are not available in some regions ED Fan the stack of paper well to avoid paper jams and misfeeds fe R D Put paper in the tray and make sure that
109. feature does When the User Account Control screen appears do the following not work continued m Users who have administrator rights Click Continue m For users who do not have administrator rights Enter the administrator password and click OK Make sure that Windows Firewall on the General tab is set to On Click the Exceptions tab Click the Add port button To add port 54925 for network scanning enter the information below 1 In Name Enter any description for example Brother Scanner 2 In Port number Enter 54925 3 Make sure UDP is chosen Then click OK Click the Add port button To add port 54926 for Network PC Fax enter the information below 1 In Name Enter any description for example Brother PC Fax 2 In Port number Enter 54926 3 Make sure UDP is chosen Then click OK Make sure that the new setting is added and is checked and then click Apply If you still have trouble with your network connection such as network scanning or printing check File and Printer Sharing box in the Exceptions tab and then click Apply Your computer cannot find your Windows The firewall setting on your PC may be rejecting the necessary machine network connection For details see the instructions above Macintosh Re select your machine in the Device Selector application located in Macintosh HDILibrary Printers Brother Utilities DeviceSelector or from the Model pop up menu of Contr
110. four digit password Press OK The machine goes offline and the LCD shows Secure Mode EG Note If there is a power failure the data will stay in memory for up to 4 days Turning Memory Security off G Press Menu Enter the registered four digit password Press OK KS Memory Security is automatically turned off and the LCD shows the date and time Note If you enter the wrong password the LCD shows Wrong Password and stays offline The machine will stay in Secure Mode until the registered password is entered 31 Chapter 4 Setting Lock Setting Lock lets you set a password to stop other people from accidentally changing your machine settings Make a careful note of your password If you forget it you will have to reset the password stored in the machine Please call your administrator or Brother dealer While Setting Lock is On you cannot change the following settings without a password E Date Time m Station ID E Address Book E Mode Timer m Paper Type m Paper Size E Volume m Daylight Save m Ecology m Tray Use m LCD Contrast E Document Scan m Setting Lock m Secure Function Lock MFC 8380DN E Memory Security MFC 8370DN E Dial Restriction 32 Setting up the password ap Press Menu 1 8 2 Enter a four digit number for the password using numbers 0 9 Press OK Gen Re enter your password when the LCD shows Verify Press OK 4 Press Stop Exit Changing your Se
111. from a touch tone telephone Resolution The number of vertical and horizontal lines per inch Ring Delay The number of rings before the machine answers in Fax Only and Fax Tel modes Ring Volume Volume setting for the machine s ring Scanning The process of sending an electronic image of a paper document into your computer Search An electronic alphabetical listing of stored One Touch Speed Dial and Group numbers Speed Dial A pre programmed number for easy dialling You must press QA then enter the three digit Speed Dial location and press Start to begin the dialling process Station ID The stored information that appears on the top of faxed pages It includes the Sender e name and fax number TAD telephone answering device You can connect an external TAD to your machine Tel Index List A listing of names and numbers stored in One Touch and Speed Dial memory in numerical order 197 Temporary settings You can choose certain options for each fax transmission and copy without changing the default settings Tone Not available in New Zealand A form of dialling on the telephone line used for Touch Tone telephones Transmission The process of sending faxes over the telephone lines from your machine to the receiving fax machine User Settings List A printed report that shows the current settings of the machine Xmit Report Transmission Verification Report A listing for each transmission that shows its
112. full When the memory is full the machine will stop automatically answering calls To print the faxes put fresh paper in the tray If Memory Receive is Off The machine will carry on receiving the fax with the remaining pages being stored in memory if enough memory is available Further incoming faxes will not be stored in memory The machine will then stop automatically answering calls until fresh paper is put in the paper tray To print the last fax you received put fresh paper in the tray amp Make sure you are in Fax mode da Press Menu 2 1 6 Press OK B Press A or to choose On or Off E Press Stop Exit 50 Printing a fax from the memory If you are using the Fax Storage feature Menu 2 5 1 you can still print a fax from the memory when you are at your machine See Fax Storage on page 67 op Press Menu 2 5 3 2 Press Start EN Press Stop Exit Out of Paper Reception As soon as the paper tray becomes empty during fax reception the LCD shows No Paper Hut some paper in the paper tray See Loading paper and print media on page 10 The machine will carry on receiving the fax with the remaining pages being stored in memory if enough memory is available Further incoming faxes will also be stored in to memory until the memory is full When the memory is full the machine will stop automatically answering calls To print the faxes put fresh paper in the tray Telep
113. ge Adjust the top and bottom margins in your document to allow for this Check the paper size setting in the printer driver You need to choose A4 size of paper 60 to 105 gsm Press Job Cancel As the machine cancels the job and clears it from the memory it may produce an incomplete printout 119 Scanning difficulties TWAIN errors appear while Make sure that the Brother TWAIN driver is chosen as the primary source In scanning PaperPort 11SE click File Scan or Get Photo and choose the Brother TWAIN driver OCR does not work Try increasing the scanning resolution Network scanning does not work See Network difficulties on page 121 The machine does not scan all the Make sure that the ADF output tray does not contain more than 20 sheets pages of your document Software difficulties Cannot install software or print Run the Repair MFL Pro Suite program on the CD ROM This program will repair and reinstall the software Cannot perform 2 in 1 or 4 in 1 Check that the paper size setting in the application and in the printer driver are the printing same The machine does not print from Try to reduce the print resolution See Advanced tab in the Software User s Guide Adobe Illustrator on the CD ROM Paper handling difficulties The machine does not load paper m If there is no paper load a new stack of paper into the paper tray The LCD shows No Paper ora E If there is paper in the paper
114. genuine Brother consumables e Your machine warranty may not cover any damage arising from the use of non genuine Brother consumables 192 Specifications Ethernet wired network Network board model name LAN Support for Protocols Network type NC 6800h Type 2 You can connect your machine to a network for Network Printing Network Scanning PC Fax and Remote Setup ue Windows 2000 Professional Windows XP Windows XP Professional x64 Edition Windows Vista Windows Server 2003 Windows Server 2003 x64 Edition and Windows Server 2008 Mac OS X 10 3 9 or greater ES IPv4 IPv6 ARP RARP BOOTP DHCP APIPA Auto IP WINS NetBIOS name resolution DNS Resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port9100 IPP IPPS FTP Client and Server TELNET Server HTTP HTTPS Server SSL TLS TFTP Client and Server SMTP Client APOP POP before SMTP SMTP AUTH SNMPv1 v2c v3 ICMP LLTD responder Web Services Print CIFS Client SNTP Turned off as default NDP RA DNS resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port9100 IPP IPPS FTP Client and Server TELNET Server HTTP HTTPS server SSL TLS TFTP Client and Server SMTP Client APOP POP before SMTP SMTP AUTH SNMPv1 v2c v3 ICMPv6 LLTD responder Web Services Print CIFS Client SNTP Ethernet 10 100 BASE TX Auto Negotiation Wired LAN 193 Management utilities gt 194 PC Fax Send for
115. ging For Singapore and Hong Kong This machine feature lets you use the Distinctive Ringing subscriber service offered by some telephone companies which allows you to have several telephone numbers on one telephone line Each telephone number has its own Distinctive Ringing pattern so you will know which telephone number is ringing This is one way you can have a separate telephone number for your machine Your machine has a Distinctive Ringing function allowing you to dedicate one telephone number just for receiving faxes You will need to set Distinctive Ringing to On Note You can switch it off temporarily then turn it back on When you get a new fax number make sure you reset this function e The machine will answer only calls to the Distinctive Ringing number EG Note After you have set the Distinctive Ring feature to On the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the Distinctive Ring number Manual mode means you must answer all the call yourself You can not change the receive mode to the other mode while the Distinctive Ring is set to On 56 Registering the Distinctive Ring pattern Very important After you have set the Distinctive Ring feature to ON the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the Distinctive Ring number Manual mode means you must answer all the calls yourself You can not cha
116. hat the correct printer driver has been installed and chosen Check to see if the LCD is showing an error message See Error and maintenance messages on page 132 Check the machine is online Windows Vista Click the Start button Control Panel Hardware and Sound and then Printers Right click Brother MFC XXXX Printer Make sure that Use Printer Offline is unchecked Windows XP and Windows Server 2003 Click the Start button and choose Printers and Faxes Right click Brother MFC XXXX Printer Make sure that Use Printer Offline is unchecked Windows 2000 Click the Start button and choose Settings and then Printers Right click Brother MFC XXXX Printer Make sure that Use Printer Offline is unchecked Contact your administrator to check your Secure Function Lock settings Pull out the paper tray and wait until the machine stops printing Then turn off the machine and disconnect from the power for several minutes The machine can be turned off for up to 60 hours without losing faxes stored in the memory Check the settings in your application to make sure it is set up to work with your machine Check the settings in your application to make sure that it is set up to work with your machine Your computer is not recognising the machine s input buffer s full signal Make sure that you connected the interface cable correctly See the Quick Setup Guide There is an unprintable area on the top and bottom of the pa
117. he left hand side and one on the right fit the width of the paper that you are hand side toward you as shown in the going to use illustration below IMPORTANT Make sure the paper guides touch the sides of the paper so it will feed properly Put the envelopes up to 3 thick paper labels or transparencies in the MP tray with the top edge first and the print side face up Make sure that the paper stays under the maximum paper mark 7 Pull out the MP tray support 1 and unfold the flap 2 12 Loading paper and documents Unprintable area Unprintable area for faxes and copies The figures below show unprintable areas N In 115 Document Size Top 1 Left 2 Bottom 1 Right 2 m mm Dm EE 3 mm H EG Note For copies This unprintable area shown above is for a single copy or a 1 in 1 copy using A4 size paper The unprintable area changes with the paper size Unprintable area when printing from a computer When using the printer driver the printable area is smaller than the paper size as shown below Portrait Landscape Windows printer driver and Macintosh printer driver EG Note The unprintable area shown above is for A4 size paper The unprintable area changes with the paper size 13 Chapter 2 Acceptable paper and other print media Print quality may vary according to the type of paper you are using You can use the following types of print m
118. hine pulls paper from Tray 1 until it is empty then from Tray 2 and then from the MP tray When you choose MP gt T1 gt T2 the machine pulls paper from the MP tray until it is empty then from Tray 1 and then from Tray 2 EG Note e You can use four sizes of paper for printing faxes A4 Letter Legal or Folio When a suitable size is not in any of the trays received faxes will be stored in the machine s memory and Size mismatch will appear on the LCD For details see Error and maintenance messages on page 132 If the tray is out of paper and received faxes are in the machine s memory No Paper will appear on the LCD Insert paper in the empty tray TD Press Menu 1 6 2 Press A or to choose Tray 1 Only Tray 2 Only MP Only MP gt T1 gt T2 or T1 gt T2 sMp Press OK f Tray 2 Only or T2 appears only if the optional tray is installed The optional tray is available for MFC 8380DN Go Press Stop Exit General Setup Tray Use in print mode You can change the default tray the machine will use for printing from your computer od Press Menu 1 6 3 o Press A or Y to choose Tray 1 Only Tray 2 Only 1 MP Only MP gt T1 gt T2 or T1 gt T2 1 gt MP Press OK Tray 2 Only or T2 appears only if the optional tray is installed The optional tray is available for MFC 8380DN Press Stop Exit EG Note e The setting in the printer driver will take priority over the setting made on th
119. hine starts scanning the first page After the machine scans the page the LCD will prompt you to choose one of the options below m Press 1 to send another page Short edge Press OK Short edge Ka Press Stop Exit Go to step E Press 2 or Start to send the document Go to step Place the next page on the scanner glass press OK Repeat steps and for each additional page G Your machine will automatically send the fax Note When faxing multiple pages from the scanner glass real time transmission should be set to off See Real Time Transmission on page 42 37 Chapter 5 Faxing Letter size documents from the scanner glass When faxing Letter size documents you need to set the scan glass size to Letter otherwise a portion of your faxes will be missing SE Make sure you are in Fax mode GG Press Menu 1 9 1 amp Press aor V to choose Letter Press OK D Press Stop Exit Cancelling a fax in progress Press Stop Exit to cancel the fax If you press Stop Exit while the machine is dialling or sending the LCD will ask you to choose 1 Clear or2 Exit Press 1 to cancel the fax 38 Broadcasting Broadcasting lets you send the same fax message to more than one fax number You can include Groups One Touch Speed Dial numbers and up to 50 manually dialled numbers in the same broadcast You can broadcast up to 366 different numbers This will depend on how m
120. hone company to check the line Cannot receive a fax 116 Make sure your machine has a dial tone by pressing the Hook key If you hear static or interference on your fax line please contact your local telephone company Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine If you subscribe to DSL or VolP services please contact your service provider for connection instructions Make sure the machine is in the correct Receive Mode This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine See Receive Mode settings on page 47 If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes you should select Fax Only mode If your Brother machine shares a line with an external answering machine you should select the External TAD mode In External TAD mode your Brother machine will automatically receive incoming faxes and voice callers will be able to leave a message on your answering machine If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes you should select the Fax Tel mode In Fax Tel mode your Brother machine will automatically receive faxes and produce a pseudo double ring to alert you to answer voice calls If you do not want your Brother machine to automatica
121. hone line services Features like Voice Mail Call Waiting Call Waiting Caller ID RingMaster answering services alarm systems or other custom features on one telephone line may create problems with the operation of your machine Do you have Voice Mail If you have Voice Mail on the telephone line that you will install your new Machine on there is a strong possibility that Voice Mail and the Machine will conflict with each other while receiving incoming calls However the Distinctive Ring feature allows you to use more than one number on your line so both Voice Mail and the Machine can work together without any problems If each one has a separate telephone number neither will interfere with the other s operations If you decide to get the Distinctive Ring service from the telephone company you will need to follow the directions to register the new Distinctive Ring pattern they give you This is so your Machine can recognize its incoming calls Telephone and external devices Telephone Service for Australia Telstra FaxStream Duet Distinctive Ringing Telstra FaxStream Duet is an enhanced Public Switched Telephone Service PSTS offered by Telstra that allows you to have an additional number on one telephone line with its own distinctive ring pattern Telstra FaxStream Duet is a call handling feature that helps users distinguish voice and facsimile calls With FaxStream Duet
122. humidity will cause paper to curl E If you do not use the machine often the paper may have been in the paper tray too long Turn over the stack of paper in the paper tray Also fan the paper stack and then rotate the paper 180 in the paper tray Troubleshooting and routine maintenance Examples of poor print Recommendation quality m Turn the paper over in the paper tray and print again excluding Letterhead paper If the problem remains slide the Anti Curl Switch EEE ABCDEFGH as follows abcdefghijk 1 Open the back cover ABCD abcde 01234 Curled 2 With one hand use the tab 1 to lift the roller assembly then use your other hand to slide the Anti Curl Switch 2 in the direction of the arrow 3 Close the back cover m Lift up the Output Tray Support Flap 1 m Choose Reduce Paper Curl mode in the printer driver See Other Print Options For Windows or Print Settings For Macintosh in the Software User s Guide on the CD ROM 127 Examples of poor print Recommendation quality White Spots on black text and graphics at 94 mm intervals BS mm EES Black Spots at 94 mm intervals S ABCHEFGH abcd fyhijk ABCD ab de 01234 Toner specks 128 m Make ten copies of a blank white sheet of paper See Making multiple copies on page 80 If the problem is not solved the drum unit may have glue from a label stuck on the OPC drum surface Clean the drum unit See Clean
123. i purpose tray MP tray on page 11 Page skewed The paper tray may be too full Check the paper type and quality See Acceptable paper and other print media on page 14 Make sure that you use paper that meets our specifications Rough surfaced paper or thick paper may cause the problem See Acceptable paper and other print media on page 14 Make sure that you choose the correct media type in the printer driver or in the machine s Paper Type menu setting See Acceptable paper and other print media on page 14 and Basic tab in the Software User s Guide on the CD ROM The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 157 The fuser unit may be contaminated Call your Brother dealer for service Check the paper type and quality See Acceptable paper and other Eet print media on page 14 ABCDEFGH abcdefghijk 3 A E C D Turn over the stack of paper in the paper tray or rotate the paper 180 a b c d e in the paper tray 01234 Wrinkles or creases Make sure that paper is loaded correctly See Loading paper in the standard paper tray on page 10 125 126 Examples of poor print quality EFGHIJKLMN Envelope creases ABCDEFGH abcdefghijk ABCD abcde 01234 Curled or wavy Recommendation m Make sure that the envelope levers inside the back cover are pulled down when you print the envelopes m Check the paper type and quality High temperatures and high
124. if JPEG PRN created by Brother printer driver TIFF scanned by all Brother MFC or DCP models PostScript 3 created by Brother BR Script 3 printer driver XPS version 1 0 1 PDF data including a JBIG2 image file a JPEG2000 image file or transparency files are not supported 189 Computer requirements Minimum System Requirements and Supported PC Software Functions Computer Platform amp Operating System Version Windows Windows Operating 2000 System 190 1 Professional Windows XP Home Windows XP Professional 2 9 25 Windows XP Professional x64 Edition Windows Vista 2 Supported PC Software Functions Printing PC Fax Scanning PC Interface 3 Minimum USB 10 100 Base Tx Ethernet Recommended RAM Processor Hard Disk Space to install For Drivers Speed For Applications Intel Pentium II or equivalent 64 bit Intel 64 or AMD64 supported CPU 64 MB 256 MB 150 MB 310 MB 128 MB 256 MB 512 MB 512 MB 500 MB 500 MB Intel Pentium 4 or equivalent 64 bit Intel 64 or AMD64 supported CPU Windows Printing 10 100 Server Base Tx 2003 Ethernet print only via network Windows Operating System Continued Windows Server 2003 x64 Edition printonly via network Windows Server 2008 printonly via network Macintosh Operating System
125. ill lift automatically EG Note Make sure that you put in the toner cartridge correctly or it may separate from the drum unit Put the new drum unit and toner cartridge assembly in the machine Do not close the front cover G Press Clear Back To confirm you are installing a new drum press 1 8 When the LCD shows Accepted close the front cover Replacing periodic maintenance parts The periodic maintenance parts will need to be replaced regularly to maintain the print quality The parts listed below will have to be replaced after printing approximately 50 000 pages for PF Kit MP and 100 000 pages for PF Kit 12 PF Kit 2 Fuser and Laser Please call your Brother dealer when the following messages appear on the LCD 1 12 000 pages for India 2 80 000 pages for India Replace PF KitMP Replace paper feeding kit for MP tray Replace PF Kitl Replace paper feeding kit for Tray 1 Replace PF Kit2 Replace paper feeding kit for MFC 8380DN Tray 2 Replace fuser unit Replace laser unit Troubleshooting and routine maintenance Machine Information Checking the Serial Number You can see the machine s Serial Number on the LCD D Press Menu 8 1 2 Press Stop Exit Checking the Page Counters You can see the machine s Page Counters for copies printed pages reports and lists faxes or a summary total D Press Menu 8 2 Press A or to see Total Fax List Copy
126. ine take the call See Fax Detect on page 48 Telephone and external devices For Fax Tel mode only When the machine is in Fax Tel mode it will use the F T Ring Time pseudo double ringing to alert you to pick up a voice call Lift the external telephone s handset and then press Hook to answer If you are at an extension telephone you will need to lift the handset during the F T Ring Time and then press 51 91 for New Zealand between the pseudo double rings If no one is on the line or if someone wants to send you a fax send the call back to the machine by pressing 51 91 for New Zealand Connecting an external or extension telephone You can connect a separate telephone directly to your machine as shown in the diagram below Example for Australia 1 Extension telephone 2 External telephone 3 Protective Cap When you are using an external telephone the LCD shows Telephone 59 Chapter 7 Using a non Brother cordless external handset If your non Brother cordless telephone is connected to the telephone line cord see page 59 and you typically carry the cordless handset elsewhere it is easier to answer calls during the Ring Delay If you let the machine answer first you will have to go to the machine so you can press Hook to transfer the call to the cordless handset EG Note e If you are always disconnected when accessing your external TAD remotely try changing the Fax Receive
127. ine with a dry lint free soft cloth to remove dust D Remove any paper that is in the paper tray Wipe the inside and the outside of the paper tray with a dry lint free soft cloth to remove dust Re load the paper and put the paper tray firmly back in the machine G Plug the machine s power cord back into the electrical socket first and reconnect all cables and telephone line cord Turn on the machine Troubleshooting and routine maintenance Cleaning the scanner 4 Plug the machine s power cord back into the electrical socket first and reconnect l all cables and telephone line cord Turn a Turn off the machine Unplug the on the machine telephone line cord first disconnect all cables and then unplug the power cord EG Note from the electrical socket In addition to cleaning the scanner glass Lift the document cover 1 and glass strip with a soft lint free cloth Clean the white plastic surface 2 and moistened with water run your finger tip scanner glass 3 underneath it with a over the glass to see if you can feel soft lint free cloth moistened with water anything on it If you feel dirt or debris clean the glass again concentrating on that area You may need to repeat the cleaning process three or four times To test make a copy after each cleaning In the ADF unit clean the white bar 1 and the scanner glass strip 2 underneath it with a soft lint free cloth moistened with w
128. ing the drum unit on page 150 The drum unit may be damaged Put in a new drum See Replacing the drum unit on page 157 Check the machine s environment Conditions such as humidity high temperatures and so on may cause this print fault See Choosing a location on page 98 If the whole page is too light Toner Save mode may be on Turn off Toner Save mode in the machine menu settings or Toner Save mode in the printer Properties of the driver See Toner Save on page 25 or Advanced tab in the Software User s Guide on the CD ROM Clean the scanner window and the corona wire of the drum unit See Cleaning the laser scanner window on page 148 and Cleaning the corona wire on page 149 The toner cartridge may be damaged Put in a new toner cartridge See Replacing a toner cartridge on page 154 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 157 Make sure that you use paper that meets our specifications Rough surfaced paper may cause the problem See Acceptable paper and other print media on page 14 Clean the corona wire and the drum unit See Cleaning the corona wire on page 149 and Cleaning the drum unit on page 150 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 157 The fuser unit may be contaminated Call your Brother dealer for service Troubleshooting and routine maintenance Examples of poor print Recommen
129. ing the first page of a fax press Stop Exit to cancel the fax If you get an Out of Memory message while scanning a subsequent page you will have the option to press Start to send the pages scanned so far or to press Stop Exit to cancel the operation EG Note e If you get an Out of Memory message while faxing and you do not want to delete your stored faxes to clear the memory you can send the fax in real time See Real Time Transmission on page 42 e To make extra memory available you can do the following e Print the faxes that are in the memory See Printing a fax from the memory on page 50 e Turn off Fax storage See Turning off Remote Fax Options on page 69 e Add Optional Memory See Memory board on page 113 44 Maximum ADF output tray capacity If the maximum capacity of the output tray is reached during use the machine will stop scanning and the LCD will show 20 Sheet Limit Do one of the following m To send the pages scanned so far press 1 Send m To delete the scanned pages press 2 Delete If you send the pages already scanned and want to send the remaining pages remove the scanned sheets from the ADF output tray then dial the fax number and press Start Receiving a fax Receive modes You must choose a receive mode depending on the external devices and telephone services you have on your line The diagrams below will help you choose the correct mode For more detailed
130. istrator password rrrnnnennnnns 27 PUDICGUSET cccsdecstenietscecieesexenssnteneseicece 28 restricted uSers rrrrnrrnarevnnrnnnnevanennnr 29 Secure key rrnnnnenanennnrnnanenanenanennnnnnnnen 7 Setting lock 32 Serial number how to find a ann See inside front cover Shipping the machine rrrnnernnrnnnnennnn 161 Sleep time rrrrrrranrrnarenanenanrnnnrnnnrnnanennne 25 Socket EXT TAD answering machine 57 Sockets EXT external telephone rrranrnnnrnnnnnnnnrr 59 SO EE E 83 Speed dial CNANGING E 65 setting UP WEE 64 UN see 62 SUE sorserien nr T 9 T TAD telephone answering device DUST ER SgeeEen geess 46 CONNECTING 57 recording OGM rrrrnnnnnnnnnnanennnnnnnnnnnnnnn 58 Telephone line CONNECNONS cccdcccccsiseveseeceeatcantseszivectdeacndas 57 alter 115 interference rrnnnnnnnnnnnnvnnnvnnnnnnnnennne 131 multi line PABX rrrrronrrornnnrrrrnnnrrnnnnrr 58 Temporary copy settings rrorerarennnner 81 Text entering rarnnnnranevannnnrnanennnnnanenee 179 Toner cartridge replacing 0006 154 TONE save E 25 Transparencies nrrrrarnrnnaranennnennnnnn 10 11 Tray selection rrrnnnrrnnnrnnnonnnrnnnrnnnnennne 85 Tray use setting CODY eege 22 EN EE T NTE 23 DI eege 23 Troubleshooting 115 document Jam ranennnnnnnnnnnnevanennnnnnnnnn 138 error messages on LCD 132 if you are havi
131. it the paper size Make sure that the guides are firmly in the slots ER Put the paper tray firmly back in the machine IMPORTANT DO NOT take out the standard paper tray while paper is feeding from a lower paper tray as this will cause a paper jam Troubleshooting and routine maintenance Paper is jammed inside the machine D Unplug the telephone line cord first disconnect all cables and then unplug the power cord from the electrical socket Pull the paper tray completely out of the machine Use both hands to slowly pull out the jammed paper 4 Press the front cover release button and open the front cover A CAUTION NHOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait at least 10 minutes for the machine to cool down before attempting to clear the paper jam 141 Slowly take out the drum unit and toner cartridge assembly The jammed paper may be pulled out with the drum unit and toner cartridge assembly or this may release the paper so you can pull it out of the paper tray opening IMPORTANT We recommend that you place the drum unit and toner cartridge assembly ona clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration
132. ither registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Epson is a registered trademark and FX 80 and FX 850 are trademarks of Seiko Epson Corporation IBM is either a registered trademark or a trademark of International Business Machines Corporation in the United States and or other countries Nuance the Nuance logo PaperPort and ScanSoft are trademarks or registered trademarks of Nuance Communications Inc or its affiliates in the United States and or other countries All other trademarks are the property of their respective owners 112 Options Optional paper tray LT 5300 MFC 8380DN An optional lower tray can be installed and it can hold up to 250 sheets of 80 gsm paper When an optional tray is installed the machine can hold up to 550 sheets of plain paper If you want to buy an optional lower tray unit contact your Brother dealer For setup see the instructions that we have supplied with the lower tray unit Memory board This machine has 64 MB of standard memory and one slot for optional memory expansion You can expand the memory up to 576 MB by installing small outline dual in line memory modules SO DIMMs When you add the optional memory it increases the performance for both copier and printer operations In general the machine uses industry standard SO DIMMs with the following specifications Type 144 pin and 64 bit out
133. l Time Transmission the automatic redial feature does not work when using the scanner glass 42 Sending in real time for all faxes Make sure you are in Fax mode e Press Menu 2 2 5 GH Press A or to choose On Press OK Sending in real time for the next fax only D Make sure you are in Fax mode Press Menu 2 2 5 Press A or Y to choose Next Fax On Press OK Not sending in real time for the next fax only D Make sure you are in Fax mode e D Press Menu 2 2 5 Press Aor V to choose Next Fax Off Press OK Overseas Mode If you are having difficulty sending a fax overseas due to a bad connection then turning on Overseas Mode may help This is a temporary setting and will only be active for your next fax Ss Make sure you are in Fax mode e Load your document Press Menu 2 2 9 Press or Y to choose On or Off Press OK Delayed Fax You can store up to 50 faxes in the memory to be sent within a twenty four hour period ap Make sure you are in Fax mode GG Load your document GH Press Menu 2 2 3 E Enter the time you want the fax to be sent in 24 hour format For example enter 19 45 for 7 45 PM Press OK FA Note The number of pages you can scan into the memory depends on the amount of data printed on each page Delayed batch transmission Before sending the delayed faxes your machine will help you economize by sorting all the faxes in th
134. ld change back to the default No Detection setting D Press Menu 0 5 D Press A or to choose Detection or No Detection Press OK amp Press Stop Exit Troubleshooting and routine maintenance Telephone line interference If you are having difficulty sending or receiving a fax due to possible interference on the telephone line we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations ap Press Menu 2 0 1 D Press A or Y to choose Basic for VoIP Normal or High E Basic for VoIP cuts the modem speed to 9600 bps and turns the error correction mode ECM off For a standard telephone line If you regularly experience interference on your standard telephone line try this setting If you are using VoIP VoIP service providers offer fax support using various standards If you regularly experience fax transmission errors try this setting E Normal sets the modem speed at 14400 bps E High sets the modem speed at 33600 bps Press OK Press Stop Exit Note When you change the Compatibility to Basic for VoIP the ECM feature is not available 131 Error and maintenance messages As with any sophisticated office product errors may occur and consumable items may need to be replaced If this happens your machine identifies the error or required routine maintenance and shows the appropriate message The most common error and maintenance
135. le surface that is free of vibration and shocks such as a desk Put the machine near a telephone socket and a standard grounded electrical socket Choose a location where the temperature remains between 10 C and 32 5 C and the humidity is between 20 to 80 without condensation WARNING DO NOT expose the machine to direct sunlight excessive heat open flames salty or corrosive gasses moisture or dust DO NOT place the machine near heaters air conditioners refrigerators water or chemicals CAUTION Avoid placing your machine in a high traffic area Avoid placing your machine on a carpet DO NOT connect your machine to electrical sockets controlled by wall switches or automatic timers or to the same circuit as large appliances that might disrupt the power supply Disruption of power can wipe out information in the machine s memory Avoid interference sources such as other cordless telephone systems or speakers Make sure cables leading to the machine do not constitute a trip hazard Safety and legal To use the machine safely Please keep these instructions for later reference and read them before attempting any maintenance WARNING AN There are high voltage electrodes inside the machine Before you clean the inside of the machine make sure you have unplugged the telephone line cord first and then the power cord from the electrical socket Doing this will prevent an electrical shock deg o Wa 0
136. lever will lift automatically IMPORTANT We recommend that you place the drum unit and toner cartridge assembly on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner amp Put the drum unit and toner cartridge assembly back in the machine ER Push down the blue lock lever and take the toner cartridge out of the drum unit Take out the jammed paper if there is any inside the drum unit Close the front cover e Plug the machine s power cord back into the electrical socket first and reconnect all cables and telephone line cord Turn on the machine s power switch 143 Paper is jammed at the back of the machine D Unplug the telephone line cord first disconnect all cables and then unplug the power cord from the electrical socket Press the front cover release button and open the front cover IMPORTANT We recommend that you place the drum unit and toner cartridge assembly on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner 4 Open the back cover back output tray A CAUTION N HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait at least 10 minutes for the machine to cool down before attempting to clear the paper jam Slowly take out the drum unit an
137. lled the optional paper tray Tray 1 Only Tray 2 Only MP Only MP gt T1 gt T2 T1 gt T2 gt MP For MFC 8380DN tray 2 or T2 appears only if you installed the optional paper tray Traytl Only Tray 2 Only MP Only MP gt T1 gt T2 T1 gt T2 gt MP For MFC 8380DN tray 2 or T2 appears only if you installed the optional paper tray Changes for Daylight Savings Time manually Increases the page yield of the toner cartridge Conserves power Selects the tray that will be used for Copy mode Selects the tray that will be used for Fax mode Selects the tray that will be used for PC print 167 1 General Setup continued 168 9 Document Scan 8 Security 1 Function Lock MFC 8380DN 1 Mem Security MFC 8370DN 2 Setting Lock 1 Glass ScanSize i 3 Duplex Scan MFC 8380DN OOOO IR oe WI RIIT O A4 Letter Small Middle Large Small Middle Large Long edge Short edge Adjusts the contrast of the LCD Can restrict selected 27 machine operation for up to 25 individual users and all other non authorized Public users Stops unauthorized 27 users from most operations except receiving faxes into the memory See Stops unauthorized users from changing the machine s current settings Adjusts the scan area of the scanner glass to the size of the document You can set your own default settings ofthe Softw
138. lly answer any incoming faxes you should select the Manual mode In Manual mode you must answer every incoming call and activate the machine to receive faxes Another device or service at your location may be answering the call before your Brother machine answers To test this lower the ring delay setting m If the answer mode is set to Fax Only or Fax Tel reduce the ring delay to 1 ring See Ring Delay on page 47 E If the answer mode is set to External TAD reduce the number of rings programmed on your answering machine to 2 E If the answer mode is set to Manual do not adjust the ring delay setting Have someone send you a test fax m If you received the test fax successfully your machine is operating properly Remember to reset your ring delay or answering machine setting back to your original setting If receiving problems recur after resetting the ring delay then a person device or subscriber service is answering the fax call before the machine has a chance to answer If you were not able to receive the fax then another device or subscriber service may be interfering with your fax reception or there may be a problem with your fax line Troubleshooting and routine maintenance Receiving Faxes continued If you are using a telephone answering machine External TAD mode on the same line as the Brother machine make sure your answering machine is set up correctly See Connecting an external TAD on page 57 C
139. lp selection in the ScanSoft PaperPort 11SE application Viewing documentation Macintosh D Turn on your Macintosh Insert the Brother CD ROM labelled Macintosh into your CD ROM drive 2 The following window will appear ene MFL Pro Suite o a Start Here OSX Presto PageManager KI 3 Utilities Documentation HTTP HTTP Brother Solutions Center On Line Registration Double click the Documentation icon If the language selection screen appears double click your language Double click the top page file to view the Software User s Guide and Network User s Guide in HTML format 6 Click the documentation you want to read Software User s Guide E Network User s Guide EG Note The documents are also available in PDF format 4 manuals User s Guide for stand alone operations Software User s Guide Network User s Guide and Quick Setup Guide The PDF format is recommended for printing the manuals Double click Brother Solutions Center icon to go to the Brother Solutions Center where you can view or download the PDF documents Internet access and PDF Reader software are required How to find scanning instructions There are several ways you can scan documents You can find the instructions as follows Software User s Guide m Scanning in Chapter 9 m Using ControlCenter2 in Chapter 10 m Network Scanning in Chapter 11 Presto PageManager User s Guide m The compl
140. lue tab Be sure to return the blue tab to the home position A See Cleaning the corona wire on page 149 m The toner cartridge may be damaged Put in a new toner cartridge See Replacing a toner cartridge on page 154 E The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 157 m The fuser unit may be smudged Call your Brother dealer for service Black lines down the page Printed pages have toner stains down the page 129 Examples of poor print quality 130 ABCDEFGH abcdefghijk ABCD abcde 01234 Poor fixing Recommendation E Open the back cover and make sure that the two blue levers on the left and right hand sides are in the up position E Choose Improve Toner Fixing mode in the printer driver See Other Print Options For Windows or Print Settings For Macintosh in the Software User s Guide on the CD ROM If this selection does not provide enough improvement choose Thicker Paper in Media Type settings Setting Dial Tone detection When you send a fax automatically by default your machine will wait for a fixed amount of time before it starts to dial the number By changing the Dial Tone setting to Detection you can make your machine dial as soon as it detects a dial tone This setting can save a small amount of time when sending a fax to many different numbers If you change the setting and start having problems with dialling you shou
141. m 54 Telecom you can use this function to store the ringing pattern of your fax number And if you set in to ON you should use the registered number only You can choose the Copy 83 resolution for your type of document Adjust the brightness for 83 copies Adjust the contrast for 83 copies Menu and features dl Printer 1l Emulation Auto EPSON Chooses the emulation mode ea Auto IBM User s HP LaserJet Guide on BR Script 3 e CD ROM Epson FX 850 IBM Proprinter 2 Print Options 1 Internal Font 1 HP LaserJet Prints a list of the machine s internal fonts 2 BR Script 3 2 Configuration Prints a list of the machine s printer settings 3 Test Print 3 Test Print Print Prints atestpage Printsatestpage se Enables or disables duplex printing You can also choose long edge or n Short Edge short edge duplex printing On Long Edge 4 Reset Printer L Reser Restores the printer settings to the original factory default settings 5 USB Direct I F 1 Direct Print 1 Paper Size A4 Sets the paper size when pened printing directly from the USB flash memory drive Legal Executive l AS L and Ap size are not A5 available for the optional Tray 2 A5 ne You can choose Legal and Folio for MP Tray B5 only B6 2 Media Type Thin Sets the media type when Se printing directly from the SES USB flash memory drive Thick Thicker Recycled Paper 2 Exit 173 91 Sets the
142. machine and answer a fax call by lifting an external handset press Start then press 2 to receive the fax If you answered at an extension telephone press 51 x91 for New Zealand See Operating from external and extension telephones on page 59 EG Note e If this feature is set to On but your machine does not connect a fax call when you lift an extension or external telephone handset press the remote activation code 51 91 for New Zealand If you send faxes from a computer on the same telephone line and the machine intercepts them set Fax Detect to Off e We do not recommend having a PC plus fax machine on the same line ap Make sure you are in Fax mode el Press Menu 2 1 3 C Press A or V to choose On or Off Press OK D Press Stop Exit 48 Setting the Print Density You can adjust the Print Density setting to make your printed pages darker or lighter D Make sure you are in Fax mode el Press Menu 2 1 7 Or press V to make the print lighter Press OK E Press A to make the print darker 2 Press Stop Exit Additional receiving operations Printing a reduced incoming fax If you choose On the machine automatically reduces each page of an incoming fax to fit on one page of A4 Letter Legal or Folio size paper The machine calculates the reduction ratio by using the page size of the fax and your Paper Size setting Menu 1 2 2 make sure you are in Fax mode t
143. matically receives and prints fax message without ringing You answer the call at an external telephone Telephone Answering Device TAD answers the call or an extension telephone EG Note After you have set the FaxAbility feature to On the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the FaxAbility number Manual mode means you must answer all the call yourself You can not change the receive mode to the other mode while the FaxAbility is set to on Telephone and external devices How to Turn FaxAbility OFF or ON The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom To change the setting repeat Steps 1 3 Step 2 is where you can choose either On or Off Call Waiting beeps caused by incoming calls on your main number can affect fax transmissions If you have FaxAbility Service but don t have Call Waiting you need do nothing at this stage If you do have Call Waiting as well as FaxAbility set the Call Waiting menu option to On See below ap Press Menu 2 0 2 a Press Aor V to set Faxability to On or Off If you have FaxAbility service choose On Press OK D Press A or Y to set Call Waiting to On or Off If you have Call Waiting service choose On to avoid the trouble caused by Call Waiting Press OK 4 Press Stop Exit 55 Chapter 7 Telephone Service for Some Countries Distinctive Rin
144. media Flash Player B Multi Function Center MFC 8380D Top Menu En Initial Installation a Se Network Utilities ga jes Documentation 4 Brother Support On Line Registration If this window does not appear use Windows Explorer to find and run the Start exe program from the root directory of the Brother CD ROM Click Documentation Click the documentation you want to read sm HTML documents 2 manuals Software User s Guide and Network User s Guide in HTML format This format is recommended for viewing on your computer mE PDF documents 4 manuals User s Guide for stand alone operations Software User s Guide Network User s Guide and Quick Setup Guide This format is recommended for printing the manuals Click to go to the Brother Solutions Center where you can view or download the PDF documents Internet access and PDF Reader software are required Chapter 1 How to find scanning instructions There are several ways you can scan documents You can find the instructions as follows Software User s Guide m Scanning a document using the TWAIN driver in Chapter 2 E Scanning a document using the WIA driver Windows XP Windows Vista in Chapter 2 m Using ControlCenter3 in Chapter 3 m Network Scanning in Chapter 4 ScanSoft PaperPort 11SE with OCR How to Guides m The complete ScanSoft PaperPort 11SE with OCR How to Guides can be viewed from the He
145. messages are shown below You can clear most errors and perform routine maintenance messages by yourself If you need more help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit us at http solutions brother com 20 Sheet Limit The ADF output tray has reached Do one of the following ts Maximum capacity E To send the pages scanned so far press 1 Send m To delete the scanned pages press 2 Delete If you send the pages already scanned and want to send the remaining pages remove the scanned sheets from the ADF output tray then dial the fax number if you are sending a fax and press Start Access Error The device is removed from the Press Stop Exit Reinsert the device and try USB direct interface while the to print with Direct Print data is processing Cartridge Error The toner cartridge is notinstalled Pull out the drum unit take out the toner correctly cartridge and put it back into the drum unit again Comm Error Poor telephone line quality Try sending the fax again or try connecting caused a communication error the machine to another telephone line If the problem continues call the telephone company and ask them to check your telephone line Connection Fail You tried to poll a fax machine Check the other fax machine s polling setup that is not in Polled Waiting mode 132 Troubleshooting and routine maintenance Cooling Down The temperature of the drum unit
146. minutes if the fax did not go through because the line was busy Backup Print Your machine prints a copy of every fax that is received and stored in memory This is a safety feature so you will not lose messages during a power failure Batch Transmission As a cost saving feature all delayed faxes to the same fax number will be sent as one transmission Beeper Volume Volume setting for the beep when you press a key or make an error Broadcasting The ability to send the same fax message to more than one location Cancel Job Cancels a programmed print job and clears the machine s memory CNG tones The special tones beeps sent by fax machines during automatic transmission to tell the receiving machine that a fax machine is calling Coding method Method of coding the information contained in the document All fax machines must use a minimum standard of Modified Huffman MH Your machine is capable of greater compression methods Modified Read MR Modified Modified Read MMR and JBIG if the receiving machine has the same capability Communication error or Comm Error An error during fax sending or receiving usually caused by line noise or static Compatibility group The ability of one fax unit to communicate with another Compatibility is assured between ITU T Groups Contrast Setting to compensate for dark or light documents by making faxes or copies of dark documents lighter and light document
147. mode is set to Manual automatically Your Distinctive Ring Number does not allow Voice Calls only Faxes You cannot change the receive mode to another mode while the Distinctive Ring is set to on Press Menu 2 0 2 Press A or to choose On Press OK Press Stop Exit Distinctive Ring is now set to on Telephone and external devices Turning off Distinctive Ring D Press Menu 2 0 2 D Press A or Y to choose Off EN Press OK D Press Stop Exit Note If you turn off Distinctive Ring the machine will stay in Manual receive mode You will need to set the Receive Mode again See Choosing the Receive Mode on page 45 53 Chapter 7 Telephone Service for New Zealand FaxAbility FaxAbility is a service offered by Telecom that allows you to have an additional number on one telephone line with its own distinctive ring pattern This way when you get an incoming call you can identify the number being called by its ring How Will the Fax Machine Treat All Other Numbers FaxAbility mode ensures that the machine will answer calls to the FaxAbility secondary number When a call comes in to your main number all the telephones will ring You can set an external answering device TAD to answer calls on the other number s See the chart in the following page What is the Advantage of Using the FaxAbility Function Using FaxAbility is the most efficient way to receive both fax and telephone calls o
148. n the same line It is much easier for your callers who dial manually The fax machine will answer with receiving tones so they will not have to press an activation code And the people who call to talk on your main number will not have to talk to your fax machine Basically it gives you two independent numbers without the higher cost of a second line 54 How Does FaxAbility Work Your telephone number will have the standard ring pattern of long long tone while the new number will have a ring pattern of long silence long etc When FaxAbility is On you will not hear the first ring of all incoming calls on the fax machine Extension telephones will ring as usual If the fax machine recognizes the ring pattern all ringing will stop and the fax machine will answer and automatically receive the fax message Otherwise you will hear the extension telephones and the fax machine continue to ring The fax machine always listens to the ring pattern before it answers so do not pick up the telephone during that time You will quickly learn to recognize the ring pattern for faxes so you will not be tempted to answer that number Either you or a telephone answering device can answer the main number s Flowchart Sequence of Incoming call Incoming Call either Voice or Fax All extension phones ring twice fax machine is silent laa Main number Ge Sg Voice Number Fax machine begins ringing on third ring Fax machine auto
149. nal sending operations Sending faxes using multiple settings Before you send a fax you can change any combination of these settings Contrast Resolution Overseas mode Delayed fax timer Polling transmission Real time transmission or Cover page settings D Make sure you are in Fax mode After each setting is accepted the LCD asks if you want to enter more settings 2 Do one of the following E To choose more settings press 1 The LCD returns to the Setup Send menu so you can choose another setting E f you have finished choosing settings press 2 and go to the next step for sending your fax 39 Chapter 5 Electronic cover page This feature will not work unless you have already programmed your Station ID See the Quick Setup Guide You can automatically send a cover page with every fax Your cover page includes your Station ID a comment and the name or number stored in the One Touch or Speed Dial memory By choosing Next Fax On you can also display the number of pages on the cover page You can choose one of the following preset comments 1 Note Off 2 Please Call 3 Urgent 4 Confidential Instead of using one of the preset comments you can enter two personal messages of your own up to 27 characters long Use the chart on page 179 for help entering characters See Composing your own comments on page 40 5 User Defined 6 User Defined Composing your own comment
150. ne Try receiving from another fax machine If the problem continues call your dealer for service Received faxes appear as split or If the received faxes are divided and printed on two pages or if you get an extra blank pages blank page your paper size setting may not be correct for the paper you are using See Paper Size on page 22 Turn on Auto Reduction See Printing a reduced incoming fax on page 49 Telephone line or connections Dialling does not work Check for a dial tone Not available in New Zealand Change Tone Pulse setting See the Quick Setup Guide Check all line cord connections Check that the machine is plugged in and switched on If an external phone is connected to the machine send a manual fax by lifting the handset of the external telephone and dialling the number Wait to hear the fax receiving tones before pressing Start 115 Telephone line or connections continued mewes Suggestions OOOO Key operations do not work Check the control panel is fitted correctly on the machine Reinstall the control panel The machine does not answer when called Receiving Faxes Make sure the machine is in the correct receive mode for your setup See Receiving a fax on page 45 Check for a dial tone If possible call your machine to hear it answer If there is still no answer check the telephone line cord connection If you do not hear ringing when you call your machine ask your telep
151. ng difficulty COPY quality rernnrrnnnrnnnnvannvnnrvnnnnnn 118 INCOMING callS rrrrrnnnnranennnrnnnnnnnnn 118 NetWork 121 paper handling rrrrnnnranennnrnnannnnnnn 120 print quality rrrnrrnrernnrnnnnnre 121 124 DHAUNG uersenmbassimvsimshdsnds 115 119 SCANNING sescdeccseesasensscvsdsceatcqnesanedsoute 120 software 0 ec ceccceccceseceeeeceeeseeeeeeeesaeens 120 telephone line 131 maintenance messages on LCD 132 paper JAM rrnnnnnnnrnnnrnnnnnvnnnnnnrnnnnnnnnee 139 V Volume setting Deener E 24 Mil 24 Speaker EE 24 W Windows See Software User s Guide on the CD ROM 203 For Australia Only Warranty amp Repair For details about warranty on your Brother Product the details are listed on the following link www brother com au under Warranty For warranty service repair of your Brother product you will need to retain a copy of your sales docket and contact the Support Centre for location of the nearest Authorised Warranty Centre AWC Support For technical support for your Brother Product other than what you can resolve through the User s Guide please visit our website or our solutions website for FAQs Troubleshooting Drivers amp Software or contact the Product Support Centre for any technical or customer care support enquiry Product Support Centre Australia Brother International Aust Pty Ltd Phone 02 8875 6000 Fax 02 9870 7223 Email products
152. ng printing 104 Safety and legal 14 Never push objects of any kind into this product through cabinet slots since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock Never spill liquid of any kind on the product 15 DO NOT attempt to service this product yourself because opening or removing covers may expose you to dangerous voltage points and or other risks Refer all servicing to service personnel 16 Wait until pages have exited the machine before picking them up 17 Unplug this product from the wall outlet and refer servicing to Authorised Service Personnel under the following conditions m When the power cord is damaged or frayed E f liquid has been spilled into the product E If the product has been exposed to rain or water E If the product does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions Incorrect adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation E If the product has been dropped or the casing has been damaged E If the product exhibits a distinct change in performance indicating a need for service 105 Important Information for New Zealand IMPORTANT For Your Safety To ensure safe operation the three pin plug supplied must be inserted only into a stand
153. nge the receive mode to another mode while the Distinctive Ring is set to on op Press Menu 2 0 2 Press A or to choose On SH Press OK Press Stop Exit Distinctive Ring is now set to on Turning off Distinctive Ring TD Press Menu 2 0 2 GN Press A or Y to choose Off Press OK e Press Stop Exit EG Note If you turn off Distinctive Ring the machine will stay in Manual receive mode You will need to set the receive Mode again See Choosing the Receive Mode on page 45 Telephone and external devices Connecting an external TAD You can connect an external Telephone Answering Device TAD to the same line as your machine When the TAD answers a call your machine will listen for the CNG fax calling tones sent by a sending fax machine If it hears them it will take over the call and receive the fax If it does not hear them it will let your TAD take a voice message and the display will show Telephone The external TAD must answer within four rings we recommend you set it to two rings This is because your machine cannot hear the CNG tones until the external TAD has picked up the call The sending machine will send CNG tones for only eight to ten seconds longer We do not recommend using the toll saver feature on your external TAD if it needs more than four rings to activate it Note If you have problems receiving faxes reduce the ring delay setting on your external TAD to one or two ri
154. ngs Connections The external TAD must be connected as shown in the illustration below Australia 1 TAD 2 Protective Cap 57 Chapter 7 ap Set your external TAD to one or two rings The machine s Ring Delay setting does not apply 2 Record the outgoing message on your external TAD 3 Set the TAD to answer calls 4 Set the Receive Mode to External TAD See Choosing the Receive Mode on page 45 Recording an outgoing message OGM ep Record 5 seconds of silence at the beginning of your message This allows your machine time to listen for fax tones 2 Limit your speaking to 20 seconds End your 20 second message by giving your Remote Activation code for people sending manual faxes For example After the beep leave a message or send a fax by pressing 51 91 for New Zealand and Start EG Note e You need to turn the Remote Codes setting to on to use the Fax Receive Code 51 91 for New Zealand See Using Remote Codes on page 60 e We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a loud voice You may try leaving out this pause but if your machine has trouble receiving faxes then you should re record the OGM to include it 58 Multi line connections PABX Most offices use a central telephone system Brother recommends that all our Fax MFC machines be connected to a discreet dedicated line Altho
155. nnnr 64 setting up rrorenanenannnannanennnnnaennnnnnen 64 ZC Inte E E E EE EE 62 R Redial Pause Key cccceeccceeeeeeeeeeee eens 63 Reducing COPIES EE 81 INCOMING faxes rrrrnrernnrnnnnnnnnennnennnrnnee 49 Remote retrieval rrrarrnrrnnrnarranrnnrnnnnnnnn 70 ACCESS code mrnrrnarnannnnrnnnnannannnnnnnnnnnnnr 70 Commande 72 getting your faxes rrrnrnranennnrnnarnnnnennnrn 71 Remote setup See Software User s Guide on the CD ROM Replacing drum unit and periodic maintenace BEE 157 toner cartridge rrrarernrrnnrvanrnnrnnnrnnnnn 154 FEE Lee 16 77 Fax Journal NEE 76 77 journal period rrrrennrnnnnnnnevnnnnnnnnennn 76 Help List EE IT how to print spa IT 202 Network Configuration rrrnrrrnnrnnnnnnr TT Tel Index Dest Tf Transmission Verification 76 User Settings 77 Resolution elek EE 186 fax standard fine superfine DROLO EE 41 185 ME rn 188 SLO EE NE ee enueae 187 setting for next fax rrrrnrnrareranernnnnnannr 41 Resolution Key AE 6 41 Restricted users E 29 Ring delay setting rrrnnrnnnrnrarernnnvnnnrnn 47 S Scanner glass gt Le WE 37 SWAG se 20 Scanning See Software User s Guide on the CD ROM Search Speed Dial key 62 63 65 Secure Key rrmnrrnnnrennnnnanennnnnnannnnnnnnnnnnnne 7 Security restricting dialling rarrrnnrnnnrrrannvnnnnnr 33 Secure function lock admin
156. nnrnnnnennre 74 telephone line interference 131 200 SEMGING NE dg 36 broadcasting rrrrrnnnrnnnnnrnnnrnnnennrnnnnn 38 cancelling from memory 066 43 CONTASI eier gege 41 delayed batch AE 43 delayed fax arrranernnnnnnnevanrnnnrnnnnnnnner 43 OMADE sirrien neiii 36 from memory dual access 42 from scanner glass rrrnnnrnanernnnvnnnnrr 37 manual ererererrernarrnrenarnarnaannennnenenne 43 OVETSESS Luse 42 polled transmit rrrnnnnnnnnrnnnennnnnnrn 74 real time transmission 42 resolution 41 telephone line interference 131 Fax Tel mode answering at extension telephones 60 easy receive mmrrrarrnarnanvnnrnnrnarnannnnnnnnner 48 F T ring time double nmgl 47 fax receive code mrrrrrarerarrnrrnnrnanener 60 receiving faxes m mmrrarenannnnrnnnenanenesnnnen 59 ring delay annrnnrrnnnnnnnnnnvnnnnnnnnnnnnnnnnne 47 telephone answer code arrarnnnrnnnnnre 60 FONO eege 15 G Greyscale rrmrererrnnrnanrnnrnnnennnenn 185 187 Groups for broadcasting rrrnrnnnnevanennnr 65 H MEL Lee 77 Help List vende IT LCD messages arrnnnrnnnnrnanrnnnrnnnnnnnnnn 163 Menu Table 163 165 USING MENU KEYS rrrnerrnnrnnnennrnnaennsenn 163 HO E 6 J Jams document rrannnnnnnnnnnnnnnnnnnannnnnnnnnnnnnnn 138 PT E 139 Job Cancel Key rrrrrnnnnnnnrrnnrrnnrnnnnevnnevnnnnnn 7 L LADE
157. nnrvnnrrnnrrnanrnnnnnanenneennnennesene 16 Loading ele te Du EC 19 Using the automatic document feeder ADF rrrnrnnnnrennnrennnnennnnnnnnrennnnnnnnen 19 Using the scanner glass rrannrnnnrrnnrnnnrrnnnrnanrnanrnnnrnnnrnnannnnnnnnnrnnnannnnnnnnennnnnee 20 3 General Setup 21 HOEN 21 leede EEE EE de aai 21 FATTE 21 GS EEE eetseeanele lien nconenenansenbetaeaecincts 22 Tray Use in CODY MOG visi iewsii ctsciinvescaninnimdnuticn ieecowd die dusk bleke desk mepdsdekedadnsniee 22 Tray Use in fax mode rannrnnnrnnnonanrnnnrnnnrnnnnrnanenannnnnrnnannnannnnnennnnnnnnnnnnnnnnnnnnennn 23 Tray Use in print mode EE 23 Volume 30511100 REE et aa inet EOR 24 RINO ONG EE EN EEE EN 24 Beeper volume NN 24 Speaker VOLUME EE 24 Set Daylight Saving Time rrrannnanennnnnnnnnnannnnnnnnnnnnannnnnnnnnnnnnnnnannnnnnnnnnnnnnnnnnenanennee 25 Seele Ve 25 TONGI SAVE EE EEE 25 Sleep TIME EEE EE EEE 25 ECO gh EE 26 DANN 26 Setting up the prefix number 26 Changing the prefix number 26 4 Security features 27 Secure Function Lock 2 0 MFC 8380DN nnnsnnnssnnnsnnnsnnnnsnnnrnnrnnnrnnnnrrenrennne 27 Setting the password for the administrator r rrrrnrrnarerarnnnrranennrnnernannnnnnnenn 27 Changing the password for the administrator 00n0nnonnannnnnnnannnnnnnnnnnnnnne 28 Setting up the public user 28 Setting up restricted user 29 Turning Secure Function Lock onioft 29 Switching VS ee 30 Memory security MEC G3
158. nt function from Secure Function Lock 2 0 but other restricted users including Public mode settings are allowed access Access Denied will appear on the LCD and then the machine will ask your name If you are a restricted user with access to Direct Print press A or Y to choose your name press OK and enter your four digit password If your administrator has set a page limit for Direct Print and the machine has already reached the maximum number of pages the LCD will show Limit Exceeded when you insert a USB flash memory drive or digital camera GH When the machine has recognized the USB flash memory drive or digital camera the Direct key turns blue Press the Direct key Press A or Y to choose the folder name or file name you want to print Press OK If you have chosen the folder name press A or Y to choose the file name you want to print Press OK EG Note Your digital camera must be switched from PictBridge mode to mass storage mode If you want to print an index of the files choose Index Print and then press OK Press Start to print the data File names that are stored in your USB Flash memory drive can be displayed using the following characters on the LCD ABCDEFGHIJKLMNOPQRST UVWXYZ0123456789 QI 1F amp 91 Chapter 13 D Do one of the following E Press A or Y to choose a setting you need to change and press OK and then press A or Y to choose an option for the setting and
159. ocument into memory press Stop Exit to cancel or Start to send the scanned pages 36 Sending a fax Sending a 2 sided fax from the ADF MFC 8380DN You can send a 2 sided document from the ADF To cancel a fax in progress press Stop Exit ap Make sure you are in Fax mode e GE Unfold the ADF output tray and place your document face down in the ADF input tray E Press Duplex The display will show Duplex Scan On ED Dial the fax number See How to dial on page 62 Press Start The machine will now scan and send your document EG Note Legal size 2 sided documents cannot be faxed from the ADF Changing a 2 sided fax layout You need to choose the duplex scanning format before you send a fax The format you choose will depend on the layout of your 2 sided document ep Press Menu 1 9 3 Do one of the following Sending a fax Sending a fax from the scanner glass You can use the scanner glass to fax the pages of a book or a single page at a time The documents can be Letter or A4 size Press Stop Exit to cancel a fax in progress Make sure you are in Fax mode c E f your document is flipped on the Long edge press A or to choose Long edge Press OK Long edge E f your document is flipped on the Short edge press A or Y to choose Place your document face down on the scanner glass Dial the fax number See How to dial on page 62 Press Start The mac
160. olCenter2 123 Improving the print quality Recommendation Examples of poor print quality abcdefghijk abcde 01234 White lines across the page Es ABCDEFGH abcdefghijk ABCD abcde 01234 White lines down the page Hollow print ABCDEFGH abcdefghijk ABCD abcde 01234 Grey background 124 Make sure that you use paper that meets our specifications A rough surfaced paper or thick print media can cause the problem See Acceptable paper and other print media on page 14 Make sure that you choose the appropriate media type in the printer driver or in the machine s Paper Type menu setting See Acceptable paper and other print media on page 14 and Basic tab in the Software User s Guide on the CD ROM The problem may disappear by itself Print multiple pages to clear this problem especially if the machine has not been used for a long time The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 157 Wipe the laser scanner windows with a dry lint free soft cloth See Cleaning the laser scanner window on page 148 Make sure that a torn sheet of paper is not inside the machine covering the scanner window The toner cartridge may be damaged Put in a new toner cartridge See Replacing a toner cartridge on page 154 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 157 Make sure that you use paper that meets our
161. om 25 400 Press OK Use the dial pad to enter an enlargement or reduction ratio from 25 to 400 For example press 53to enter 53 Press OK Press Start EG Note e Page Layout Options 2 in 1 P 2 in 1 L 4 in 1 P or 4 in 1 L are not available with Enlarge Reduce e P means Portrait and L means Landscape 81 Chapter 12 Using the Options key Use the Options key to quickly set the following copy settings temporarily for the next copy Press A or Y then press OK Press A or Y then press OK 82 Options Stack Sort appears when the document is in the ADF Brightness V LULL A V LUUBU A V 00B00 4A V LLLU A V BLLLU A Contrast V LLULU A V LUUBU A V O0B00 A V O A V BLLLU A Page Layout Off 1 in 1 in in in in Tray Select MP gt T1 or MP gt T1 gt T2 T1 gt MP Or T1 gt T2 gt MP 1 XXX 2 XXX MP XXX 1 XXX is the paper size T2 or 2 appears only if you installed the optional paper Tessem 2PThe factory settings are shown in Bold with an asterisk factory settings are shown in Bold with an asterisk Sorting copies using the ADF You can sort multiple copies Pages will be stacked in the order 123 123 123 and so on Make sure you are in Copy mode E Unfold the ADF output tray and place your document face down in the ADF input tray GH Use the dial pad to enter the number of copies up to 99 Press Options and A
162. oose 2 No if you do not want to enter more settings when the LCD asks you the following message Press Start If you are using the scanner glass the LCD will prompt you to choose one of the options below m Press 1 to send another page Go to step E Press 2 or Start to send the document 8 Place the next page on the scanner glass press OK Repeat steps and for each additional page Your machine will automatically send the fax EG Note The document will be stored and can be retrieved from any other fax machine until you delete the fax from memory To delete the fax from memory press Menu 2 7 See Checking and cancelling waiting jobs on page 43 Polling Setup for polled transmit with a secure code Secure polling lets you restrict who can get the documents you set up to be polled Secure polling only works with Brother fax machines If another person wants to retrieve a fax from your machine they will have to enter the secure code D Make sure you are in Fax mode dB GE Load your document Press Menu 2 2 6 Press A or to choose Secure Press OK Enter a four digit number Press OK Press 2 to choose 2 No if you do not want to enter more settings when the LCD asks you the following message Press Start If you use the scanner glass the LCD will prompt you to choose one of the options below m Press 1 to send another page Go to step
163. opies if you first print incoming faxes in the memory to restore the memory to 100 Direct printing Printing data from a USB Flash memory drive or a digital camera supporting mass storage 90 With the Direct Print feature you do not need a computer to print data You can print by just plugging your USB Flash memory drive into the machine s USB direct interface You can also connect and print directly from a camera set to USB mass storage mode EG Note e Some USB Flash memory drives may not work with the machine e If your camera is in PictBridge mode you cannot print data Please refer to the documentation supplied with your camera to switch from PictBridge mode to mass storage mode Supported file formats Direct Print supports the following file formats E PDF version 1 7 1 E JPEG m Exif JPEG E PRN created by Brother driver E TIFF scanned by all MFC or DCP Brother models E PostScript 3 created by the Brother BRScript3 printer driver m XPS version 1 0 1 PDF data including a JBIG2 image file a JPEG2000 image file or transparency files are not supported 90 Printing data from a USB Flash memory drive or a digital camera supporting mass storage Creating a PRN or PostScript 3 file for direct printing FA Note The screens in this section may vary depending on your application and operating system op From the menu bar of an application click File then Print
164. or Y to choose Stack Sort Press OK Press A or Y to choose Sort Press OK 6 Press Start Improving copy quality You can choose from a range of quality settings The default setting is Auto E Auto Auto is the recommended mode for ordinary printouts Suitable for documents that contain both text and photographs E Text Suitable for documents containing only text E Photo Suitable for copying photographs To temporarily change the quality setting follow the steps below D Make sure you are in Copy mode E Load your document Ki Use the dial pad to enter the number of copies up to 99 Making copies 4 Press Options Press Aor to choose Quality Press OK Press A or to choose Auto Photo or Text Press OK Press Start To change the default setting follow the steps below Press Menu 3 1 Press A or to choose the copy quality Press OK Press Stop Exit Adjusting Contrast and Brightness Brightness Adjust the copy brightness to make copies darker or lighter To temporarily change the copy brightness setting follow the steps below D Make sure you are in Copy mode El KS Load your document GH Use the dial pad to enter the number of copies up to 99 Press Options Press A or Y to choose Brightness Press OK a Press A to make a lighter copy or press Y to make a darker copy Press OK 6 Press Start 83 Chapter 12 To ch
165. orward one hour and if you choose Of f it will reset the time backward one hour Press Menu 1 4 Press Aor to choose On or Off Press OK Press 1 or 2 to choose 1 Change or 2 BEE Press Stop Exit General Setup Ecology features Toner Save You can save toner using this feature When you set Toner Save to On prints appear lighter The default setting is Of D Press Menu 1 5 1 Press A or Y to choose On or Off Press OK Press Stop Exit Note We do not recommend Toner Save for printing Photo or Greyscale images Sleep Time The Sleep Time setting can reduce power consumption by turning off the fuser while the machine is idle You can choose how long the machine must be idle before it goes into sleep mode When the machine receives a fax computer data or makes a copy the timer will be reset The default setting is 05 minutes While the machine is in sleep mode the LCD will display Sleep When printing or copying in sleep mode there will be a short delay while the fuser warms up D Press Menu 1 5 2 a Enter the length of time the machine is idle before entering sleep mode Press OK amp Press Stop Exit Note To turn off sleep mode press Secure and Job Cancel at the same time in step Press A or Y to choose Off Press OK 25 Chapter 3 LCD Contrast You can change the contrast to make the LCD look lighter or darker D Press Menu 1 7 GH Press
166. ou PC Fax Receive are away from your machine or to send faxes to your PC Backup Print If you chose Fax Forward or PC Fax Receive you can turn on the safety feature Backup Print 2 Remote Access Sets your own code for Remote Retrieval 6 Dial Restrict 1 Dial Pad off You can set the machine 33 to restrict dialling when Enter twice using the dial pad On 2 One Touch Dial Off You can set the machine sp den to restrict the dialling of S Wes One Touch numbers On 3 Speed Dial Of f You can set the machine EE eee to restrict the dialling of Speed Dial numbers On 7 Remaining Jobs You can check which jobs are inthe memory and lets you cancel scheduled jobs 76 76 67 70 3 Print Document Prints incoming faxes 50 stored in the memory 33 33 43 171 Adjusts the equalization 131 for transmission difficulties VolP service providers offer fax support using various standards If you regularly experience fax transmission errors choose Basic for VoIP Use with telephone company distinctive 56 ringing service allows you to have a voice number and fax number on the one telephone line 2 Fax 0 Miscellaneous continued 1 Compatibility High Normal Basic for VoIP 2 Distinctive Not available in New Zealand 2 Faxability For New Zealand Only E _ a 2 Brightness OOOO OM H E E a 172 If you have FaxAbility fro
167. ou can also specify the default resolution for each One Touch and Speed Dial number When you dial a quick dial number the LCD shows the name if you stored it or the number A scan profile can also be stored along with the fax number If you lose electrical power the quick dial numbers stored in the memory will not be lost because they are stored permanently Storing a pause Press Redial Pause to insert a 3 5 second pause between numbers You can press Redial Pause as many times as needed to increase the length of the pause Storing One Touch Dial numbers Your machine has 8 One Touch keys where you can store 16 fax or telephone numbers for automatic dialling To access numbers 9 to 16 hold down Shift as you press the One Touch key Press the One Touch key where you want to store the number If a number is not stored there the LCD shows Register Now Press 1 to choose Yes 63 Chapter 8 Enter the number up to 20 characters Press OK Choose one of the options below m Enter the name using the dial pad up to 15 characters Press OK E Press OK to store the number without a name If you want to save a fax resolution along with the number choose one of the options below m To store the fax resolution press A or V to select Std Fine S Fine or Photo Press OK m Press OK if you don t want to change the default resolution The default setting is Std FA Note You can
168. oups or you can assign up to 315 numbers to one large group D Press Menu 2 3 3 Choose an empty location where you want to store the group in one of the following ways E Press a One Touch key E Press LT and then enter the three digit Speed Dial location Press OK Note Please choose a One Touch key ora Speed Dial number that has not been used to store a number Use the dial pad to enter a group number 01 to 20 Press OK a To add One Touch or Speed Dial numbers follow the instructions below m For One Touch numbers press the One Touch keys one after the other E For Speed Dial numbers press QA and then enter the three digit Speed Dial location 65 Chapter 8 The LCD will display your chosen One Touch numbers with a and Speed Dial numbers with a ft for example 006 4009 Press OK when you have finished adding numbers Do one of the following m Enter the name using the dial pad up to 15 characters Use the chart on Entering text on page 179 to help you enter letters Press OK m Press OK to store the group without a name Ga If you want to save a fax resolution along with the number choose one of the options below m To store the fax resolution press or V to select Std Fine S Fine or Photo Press OK m Press OK if you don t want to change the default resolution Do one of the following m To store another group for broadcasting press OK Go to
169. outgoing faxes TX means Transmit RX means Receive Fax Storage You can store faxes in the memory Fax tones The signals sent by sending and receiving fax machines while communicating information 196 Fax Tel You can receive faxes and telephone calls Do not use this mode if you are using a telephone answering device TAD Fine resolution Resolution is 203 x 196 dpi It is used for small print and graphs Greyscale The shades of grey available for copying and faxing photographs Group number A combination of One Touch and Speed Dial numbers that are stored on a One Touch key or in a Speed Dial location for Broadcasting Help List A printout of the complete Menu table that you can use to program your machine when you do not have the User s Guide with you Journal Period The pre programmed time period between automatically printed Fax Journal Reports You can print the Fax Journal on demand without interrupting the cycle LCD liquid crystal display The display screen on the machine that shows interactive messages during On Screen Programming and shows the date and time when the machine is idle Manual fax When you lift the handset of your external telephone so you can hear the receiving fax machine answer before you press Start to begin transmission Menu mode Programming mode for changing your machine s settings OCR optical character recognition The bundled ScanSoft
170. ow the steps below IMPORTANT After removing a jammed document check that no paper scraps are left in the machine that could cause another jam Document is jammed in the top of the ADF unit ap Take out any paper from the ADF that is not jammed Open the ADF cover Pull the jammed document out to the right 4 Close the ADF cover Press Stop Exit 138 Document is jammed under the document cover Take out any paper from the ADF that is not jammed 2 Lift the document cover Pull the jammed document out to the left GD Close the document cover Press Stop Exit Document is jammed at the ADF output tray op Take out any paper from the ADF that is not jammed Pull the jammed document out to the right ES Press Stop Exit Document is jammed in the duplex slot MFC 8380DN D Take out any paper from the ADF that is not jammed D Do one of the following E f you can see the jammed document pull the jammed document out to the right E f you cannot see the jammed document open the ADF cover 1 and 2 and pull the jammed document out to the top Tt 1 Seen pauz GE Close the ADF cover 1 and 2 E Press Stop Exit Troubleshooting and routine maintenance Paper jams To clear paper jams please follow the steps in this section IMPORTANT e Please confirm that you have installed both a toner cartridge and a
171. page style when printing multiple pages directly from the USB 5 USB Direct I F 1 Direct Print 3 Multiple Page lin1 2in1 continued continued 4in1 9in1 16inl 25inl 8 Index Print Simple Details 2 Scan to USB 1 Resolution Color 100 Color 200 Color 300 Color 600 174 dpi dpi dpi dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B amp W 200 dpi 1 in 2x2 pages 1 in 3x3 pages 1 in 4x4 pages 1 in 5x5 pages 4 Orientation Portrait Landscape o o Print Quality Normal Fine 7 PDF Option Document Document amp Markup Document amp Stamps LEE B amp W 200x100 dpi 2 File Name Enter the file name of the scanned data Flash memory drive Enables or disables the page collation when printing directly from the USB Flash memory drive Sets the print quality option when printing directly from the USB Flash memory drive Sets the PDF option whether to print comments Markup or stamps in the PDF file along with the text Sets the index print option simple format or details Sets the page orientation 91 when printing directly from the USB Flash memory drive Sets the resolution to send the scanned data to USB Flash memory drive Software User s Guide on the CD ROM Menu Selections 6 Print Reports 1 XMIT Verify 1 View on LCD 2 Print Report 2 Help List 3 Tel Index List 1 Numeric 2 Alphabetic 4 Fax Jou
172. pies up to 99 using the dial pad Making copies 4 Press Duplex and A or Y to select 1sided 2sided L Press OK Press Start to copy the document MFC 8380DN E Advanced 2sided S 1sided Portrait Landscape e J 3 E Advanced 1sided 2sided S Portrait R I Landscape d ER SEI Make sure you are in Copy mode Unfold the ADF output tray and place your document face down in the ADF input tray Enter the number of copies up to 99 using the dial pad Press Duplex and A or V to select Advanced Press OK 87 Chapter 12 Press A or Y to select 2Sided S 1Sided or 1sided 2sided S Press OK 6 Press Start to copy the document EG Note e Duplex copy using a 2 sided legal size document is not available e L means Long edge and S means Short edge 88 Out of memory message If the memory becomes full while you are making copies the LCD message will guide you through the next step If you get an Out of Memory message while scanning a subsequent page you will have the option to press Start to copy the pages scanned so far or to press Stop Exit to cancel the operation To gain extra memory you can do the following m Print the faxes that are in the memory See Out of Paper Reception on page 50 E You can turn off Fax Storage See Turning off Remote Fax Options on page 69 EG Note When you get an Out of Memory message you may be able to make c
173. press OK E f you do not need to change the current default settings go to step EG Note e You can choose the following settings Paper Size Media Type Multiple Page Orientation Duplex Collate Tray Use Print Quality PDF Option Depending on the file type some of these settings may not appear Press Start if you have finished 6 Press the dial pad key to enter the number of copies you want Press OK 7 Press Start to print the data IMPORTANT e To prevent damage to your machine DO NOT connect any device other than a digital camera or USB Flash memory drive to the USB direct interface 92 e DO NOT remove the USB Flash memory drive or digital camera from the USB direct interface until the machine has finished printing EG Note e If you want to change the default setting for the paper tray to feed paper from press Menu 1 6 3 to change the paper tray setting e You can change the default settings for Direct Print by using the control panel when the machine is not in the Direct Print mode Press Menu 5 to enter the USB Direct I F menu See Menu table on page 165 Understanding the error messages Once you are familiar with the types of errors that can occur while you print data from the USB Flash memory drive or digital camera with Direct Print you can easily identify and troubleshoot any problems Mout of Memory This message will appear if you are working with images
174. ption at a time Fax Forwarding The Fax Forwarding feature lets you automatically forward your received faxes to another machine If you choose Backup Print On the machine will also print the fax ap Press Menu 2 5 1 2 Press A or to choose Fax Forward Press OK The LCD will ask you to enter the fax number you want your faxes to be forwarded to G Enter the forwarding number up to 20 digits Press OK Al Press A or Y to choose On or Off Press OK Press Stop Exit IMPORTANT If you choose Backup Print On the machine will also print the fax at your machine so you will have a copy This is a safety feature in case if there is a power failure before the fax is forwarded or a problem at the receiving machine The machine can store faxes for up to 60 hours if there is a power failure Remote Fax Options Fax Storage The Fax Storage feature lets you store your received faxes in the machine s memory You can retrieve stored fax messages from a fax machine at another location using the remote retrieval commands See Retrieving fax messages on page 71 Your machine will automatically print a copy of the stored fax ap Press Menu 2 5 1 GE Press A or to choose Fax Storage Press OK a Press Stop Exit 67 Chapter 9 PC Fax Receive If you turn on the PC Fax Receive feature your MFC will store received faxes in memory and send them to your PC automatically You can then
175. put CAS latency 2 Clock frequency 100 MHz or more Capacity 64 128 256 or 512 MB Height 31 75 mm Dram Type SDRAM 2 Bank For purchasing information and part numbers visit the Buffalo Technology website http www buffalo technology com EG Note e There may be some SO DIMMs that will not work with the machine e For more information contact your Brother dealer 113 Installing extra memory GD Turn off the machine s power switch Unplug the telephone line cord 2 Disconnect the interface cable from the machine and then unplug the power cord from the electrical socket EG Note Be sure to turn off the machine s power switch before you install or remove the SO DIMM Remove the SO DIMM cover and interface access cover ER Unpack the SO DIMM and hold it by its edges IMPORTANT To prevent damage to the machine from static electricity DO NOT touch the memory chips or the board surface Hold the SO DIMM by the edges and align the notches in the SO DIMM with the protrusions in the slot Insert the SO DIMM diagonally 1 then tilt it toward the interface board until it clicks into place 2 6 Put the interface access cover and the SO DIMM cover back on G Plug the machine s power cord back into the electrical socket first and then connect the interface cable Plug in the telephone line cord Turn on the machine s power switch FA Note To make sure
176. r If the LCD shows Replace Drum the drum unit is near the end of its life and it is time to buy a new one Even if the LCD shows Replace Drum you may be able to continue printing without having to replace the drum unit for a while However if there is a noticeable deterioration in the output print quality even before Replace Drumappears then the drum unit should be replaced You should clean the machine when you replace the drum unit See Cleaning the laser scanner window on page 148 IMPORTANT While removing the drum unit handle it carefully because it may contain toner If toner scatters on your hands or clothes wipe or wash it off with cold water at once EG Note The drum unit is a consumable item and it is necessary to replace it periodically There are many factors that determine the actual drum life such as temperature humidity type of paper and how much toner you use for the number of pages per print job The estimated drum life is approximately 25 000 pages 12 000 pages for India 1 The actual number of pages your drum will print may be significantly less than this estimate Because we have no control over the many factors that determine the actual drum life we cannot guarantee a minimum number of pages that will be printed by your drum Drum yield is approximate and may vary by type of use Troubleshooting and routine maintenance A CAUTION N HOT SURFACE After you have just u
177. r document cover as shown in the illustrations When you move the machine grasp the side hand holds that are located at the bottom of the machine IMPORTANT The fuser unit is marked with a Caution label Please DO NOT remove or damage the label a jm 101 Important Information IEC60825 1 A2 2001 Specification This machine is a Class 1 laser product as defined in IEC60825 1 A2 2001 specifications The label shown below is attached in countries where required This machine has a Class 3B Laser Diode which emits invisible laser radiation in the Scanner Unit The Scanner Unit should not CLASS 1 LASER PRODUCT APPAREIL A LASER DE CLASSE 1 be opened under any circumstances LASER KLASSE 1 PRODUKT Internal Laser radiation Wave length 770 810 nm Output 5 mW max Laser Class Class 3B WARNING Use of controls adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure Safety and legal Disconnect device This product must be installed near an electrical socket that is easily accessible In case of emergencies you must disconnect the power cord from the electrical socket to shut off power completely LAN connection CAUTION DO NOT connect this product to a LAN connection that is subject to over voltages Radio interference This product complies with EN55022 CISPR Publication 22 Class B
178. r than Standard resolution S Fine Good for small print or artwork and transmits slower than Fine resolution Photo Use when the document has varying shades of grey or is a photograph This has the slowest transmission time The time taken to send will increase when choosing S Fine or Photo 41 Chapter 5 Dual access You can dial a number and start scanning the fax into memory even when the machine is sending from memory receiving faxes or printing PC data The LCD will show the new job number The number of pages you can scan into the memory will vary depending on the data that is printed on them Note If you get an Out of Memory message while scanning the first page of a fax press Stop Exit to cancel scanning If you get an Out of Memory message while scanning a subsequent page you can press Start to send the pages scanned so far or press Stop Exit to cancel the operation Real Time Transmission When you are sending a fax the machine will scan the documents into the memory before sending Then as soon as the telephone line is free the machine will start dialling and sending If the memory is full the machine will send the document in real time even if Real Time TX is setto Off Sometimes you may want to send an important document immediately without waiting for memory transmission You can set Real Time TX to On for all documents or Next Fax On for the next fax only GY Note In Rea
179. rnal 5 User Settings 6 Network Config 7 Order Form Menu and features Verification Report for your last transmission Prints the Help List so you can see at a glance how to quickly program your machine Lists name and numbers stored in the One Touch and Speed Dial memory in numerical or alphabetical order Lists information about your last 200 incoming and outgoing faxes TX means Transmit RX means Receive Lists your settings Lists your Network settings You can print an accessories order form to fill out and send to you Brother dealer 175 T Network 1 TCP IP 1 Boot Method Auto Chooses the BOOT See method that best Network Static suits your needs User s RARP Guide BOOTP ae CD ROM DHCP 2 IP Address 000 255 000 255 Enter the IP address 000 255 000 255 3 Subnet Mask 000 255 000 255 Enter the Subnet 000 255 000 255 mask 4 Gateway 000 255 000 255 Enter the Gateway 000 255 000 255 address 5 Node Name BRNXXXXXXXXXXXX the Node 6 WINS Config Auto Chooses the WINS configuration mode Static address of the primary or secondary WINS server 000 255 000 255 000 255 000 255 7 WINS Server Primary Specifies the IP Secondary 000 255 000 255 000 255 000 255 Primary Specifies the IP address of the primary or secondary DNS server 8 DNS Server 000 255 000 255 000 255 000 255
180. rpg Setup Next Fax On Next Fax Off On Of Print Sample Coverpage Note Overseas Mode Changes the lightness or darkness of faxes you send Sets the default resolution for outgoing faxes Sets the time of day in 24 hour format that the delayed faxes will be sent Combines delayed faxes going to the same fax number at the same time of day into one transmission Sends a fax without using the memory Sets up your machine with 73 a document to be retrieved by another fax machine Automatically sends a cover page you have programmed Sets up your own comments for the fax cover page If you are having difficulty sending faxes overseas set this to On Stores up to 16 One Touch Dial numbers SO you can dial by pressing one key and Start Stores up to 300 Speed Dial numbers so you can dial by pressing only a few keys and Start Sets up to 20 Group numbers for Broadcasting Menu and features 2 Fax 4 Report Setting 1 Transmission On Sets initial setup for Transmission Verification continued On Image Report Of Off Image 2 Journal Period Sets the interval for automatic printing of the 50 Faxes p g Fax Journal 6 Hours 12 Hours 24 Hours 2 Days 7 Days 5 Remote Fax Opt 1 Forward Store Off Sets the machine to forward fax messages to Fax Forward store incoming faxes in Fax Storage the memory so you can l retrieve them while y
181. rum was Clear Back installed 2 Press 1 to reset Replace Fuser It is time to replace the fuser unit Call your Brother dealer to replace the fuser unit It is time to replace the laser unit Call your Brother dealer to replace the laser unit 135 Error Message Error Message Cause Replace PF Kitl is time to replace the paper Call your Brother dealer to a the feeding kit for Tray 1 PF a 1 Replace PF Kit2 It is time to replace the paper Call your Brother dealer to replace the MFC 8380DN feeding kit for Tray2 PF Kit 2 Replace PF KitMP Itis time to replace the paper Call your Brother dealer to replace the feeding kit for the MP tray PF Kit MP Replace Toner The toner cartridge is at the end Replace the toner cartridge with a new of its life and printing is not one See Replacing a toner cartridge possible on page 154 Scan Unable XX The machine has a mechanical Disconnect the machine from the power for _ problem several minutes then reconnect it The ee SME machine can be turned off for up to 60 hours without losing faxes stored in the memory See Transferring your faxes or Fax Journal report on page 137 Size mismatch The paper in the tray is not the Load the correct size of paper in the tray and correct size set the Paper Size Menu 1 2 2 See Paper Size on page 22 Toner Low If the LCD shows Toner Low Order a new toner cartridge now you can still print however the
182. s Hang up after you hear your machine beep Your machine will call the other machine which will then print your fax messages EG Note You can insert a pause in a fax number by using the key Remote Fax Options Changing the Fax Forwarding number You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone Dial your fax number from a telephone or another fax machine using touch tone When your machine answers enter your Remote Access Code 3 digits followed by during a period of silence If you hear one long beep you have messages When you hear two short beeps use the dial pad to press 9 54 Wait for a long beep and then use the dial pad to enter the new number of the remote fax machine where you want your fax messages forwarded followed by up to 20 digits Press 9 0 to reset the machine when you have finished Hang up after you hear your machine beep EG Note You can insert a pause in a fax number by using the key 71 Chapter 9 Remote fax commands Follow the commands below to access features when you are away from the machine When you call the machine and enter your Remote Access Code 3 digits followed by the system will give two short beeps and you must enter a remote command Change the fax forwarding or fax storage settings 1 OFF You can choose Of f after you have retrieved or erased all your messages
183. s You can set up two comments of your own ap Make sure you are in Fax mode Gel Press Menu 2 2 8 C Press A or V to choose 5 or 6 to store your own comment Press OK Ch Enter your own comment using the dial pad Press OK Use the chart on page 179 for help entering characters 40 Send a cover page for the next fax If you want to send a cover page only for the next fax your machine will ask you to enter the number of pages you are sending so it can be printed on the cover page D Make sure you are in Fax mode o Load your document GH Press Menu 2 2 7 4 Press A or Y to choose Next Fax On or Next Fax Off Press OK Press Aor to choose a comment Press OK Enter two digits to show the number of pages you are sending Press OK For example enter 0 2 for 2 pages or 0 0 to leave the number of pages blank If you make a mistake press d or Clear Back to back up and re enter the number of pages Send a cover page for all faxes You can set the machine to send a cover page whenever you send a fax D Make sure you are in Fax mode e Press Menu 2 2 7 Press A or Y to choose On or Off Press OK Press Aor to choose a comment Press OK Using a printed cover page lf you want to use a printed cover page that you can write on you can print the sample page and attach it to your fax Make sure you are in Fax mode i Press Menu 2 2 7 Press OK Press Start
184. s Performance limitations may occur when used in conjunction with some parts of the network Telecom will accept no responsibility should difficulties arise in such circumstances 7 Ifa charge for local calls is acceptable the Dial Button should not be used for local calls Only the 7 digits of the local number should be dialled from your telephone DO NOT dial the area code digit or the O prefix 8 This equipment shall not be set to make automatic calls to the Telecom 111 Emergency Service 9 This equipment should not be used under any circumstances which may constitute a nuisance to other Telecom customers 10 Not all telephones will respond to incoming ringing when connected to the extension socket 11 The answer delay setting of this equipment shall not be set to less than the default setting as this will destroy Caller ID information 106 Safety and legal 12 All persons using this device for recording telephone conversations shall comply with New Zealand law This requires that at least one party to the conversation is to be aware that it is being recorded In addition the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected the purpose for its collection how it is to be used and what it disclosed to any other party 13 DO NOT place this product on an unstable surface stand or table The product may fall causing serious damage
185. s if there is a power failure Turning off Remote Fax Options G Press Menu 2 5 1 D Press A or V to choose Off Press OK EG Note The LCD will give you options if there are received faxes still in your machine s memory See Changing Remote Fax Options on page 69 Press Stop Exit 69 Chapter 9 Remote retrieval The remote retrieval feature lets you retrieve your stored fax messages when you are not at the machine You can call your machine from any touch tone phone or fax machine then use the Remote Access Code to retrieve your messages Setting a Remote Access Code The Remote Access Code feature lets you access the remote retrieval features when you are away from your machine Before you use the remote access and retrieval features you have to set up your own code The default code is an inactive code op Press Menu 2 5 2 G Enter a three digit code using the numbers 0 9 or Press OK Press Stop Exit Es Note Do not use the same code used for your Remote Activation code 51 91 for New Zealand or Remote Deactivation code 51 91 for New Zealand See Changing the Remote Codes on page 60 You can change your code at any time If you want to make your code inactive press Clear Back and OK in to restore the default setting 70 Using your Remote Access Code Dial your fax number from a telephone or another fax machine using touch
186. s and staples with letterheads using low temperature dyes or thermography that is multipart or carbonless that is designed for inkjet printing If you use any of the types of paper listed above they may damage your machine This damage may not be covered under any Brother warranty or service agreement Envelopes Most envelopes will be suitable for your machine However some envelopes may have feed and print quality problems because of the way they have been made A suitable envelope should have edges with straight well creased folds and the leading edge should not be thicker than two sheets of paper The envelope should lie flat and not be of baggy or flimsy construction You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine Envelopes can only be fed from the MP tray Do not print envelopes using duplex printing We recommend that you print a test envelope to make sure the print results are what you want before you print or purchase a large quantity of envelopes Check the following m Envelopes should have a lengthwise sealing flap m The sealing flaps should be folded crisply and correctly irregularly cut or folded envelopes may cause paper jams m Envelopes should consist of two layers of paper in the area circled in figure below 1 1 1 Feeding direction m Envelope joints that are sealed by the manufacturer should be secure m We r
187. s darker Delayed Fax Sends your fax at a specified later time that day Distinctive Ring A subscriber service purchased from the telephone company that gives you another telephone number on an existing telephone line The Brother machine uses the new number to simulate a dedicated fax line Dual Access Your machine can scan outgoing faxes or scheduled jobs into memory at the same time it is sending a fax or receiving or printing an incoming fax 195 ECM Error Correction Mode Detects errors during fax transmission and resends the pages of the fax that had an error Extension telephone A telephone on the fax number that is plugged into a separate wall socket External phone A TAD telephone answering device or telephone that is connected to your machine F T Ring Time The length of time that the Brother machine pseudo double rings when the Receive Mode setting is Fax Tel to notify you to pick up a voice call that it answered Fax Ability A subscriber service purchased from the telephone company that provides another telephone number on an existing telephone line The Brother fax machine uses the new number to simulate a dedicated fax line Fax Detect Enables your machine to respond to CNG tones if you interrupt a fax call by answering it Fax Forwarding Sends a fax received into the memory to another pre programmed fax number Fax Journal Lists information about the last 200 incoming and
188. se the front cover Plug the machine s power cord back into the electrical socket first and then plug in the telephone line cord Turn on the machine Troubleshooting and routine maintenance Cleaning the corona wire If you have print quality problems clean the corona wire as follows 1 Turn off the machine Unplug the telephone line cord first disconnect all cables and then unplug the power cord from the electrical socket Open the front cover and slowly take out the drum unit and toner cartridge assembly IMPORTANT e We recommend that you place the drum unit and toner cartridge assembly ona clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner Handle the toner cartridge carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once To prevent damage to the machine caused by static electricity DO NOT touch the electrodes shown in the illustration RG Se dl EE AT mila 149 Clean the corona wire inside the drum unit by gently sliding the blue tab from right to left and left to right several times EG Note Be sure to return the blue tab to the home position A 1 If you do not printed pages may have a vertical stripe 4 Put the drum unit and toner cartridge assembly back in the machine Close the front cover 6 Plug the machine s power cord back in
189. sed the machine some internal parts of the machine will be extremely hot To prevent injury when you open the front or back cover back output tray of the machine DO NOT touch the shaded parts shown in the illustration If you do this you may get burned ap Press the front cover release button and open the front cover 2 Slowly take out the drum unit and toner cartridge assembly 157 IMPORTANT e We recommend that you put the drum unit and toner cartridge assembly on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner e To prevent damage to the machine caused by static electricity DO NOT touch the electrodes shown in the illustration ea wee Push down the blue lock lever and take the toner cartridge out of the drum unit IMPORTANT e To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations e Wait to unpack a new drum unit until immediately before you put it in the machine Exposure to direct sunlight or room light may damage the drum unit e Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the unit 4 Unpack the new drum unit 158 Put the toner cartridge firmly into the new drum unit until you hear it lock into place If you put the cartridge in correctly the blue lock lever w
190. servicing to Authorized Service Personnel under the following conditions E f the power cord is damaged or frayed E If the product has been spilled by liquid E If the product has been exposed to rain or water E If the product does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions Incorrect adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation E If the product has been dropped or the casing has been damaged m f the product exhibits a distinct change in performance indicating a need for service 18 To protect your product against power surges we recommend the use of a power protection device Surge Protector WARNING For protection against the risk of electrical shock always disconnect all cables from the wall outlet before servicing modifying or installing the equipment This equipment may not be used on coin service lines provided by the telephone company or connected to party lines Brother cannot accept any financial or other responsibilities that may be the result of your use of this information including direct special or consequential damages There are no warranties extended or granted by this document Safety and legal Libtiff Copyright and License Use and Copyright Copyright 1988 1997 Sam Leffler Copyright
191. st Copy Out Time Less than 10 5 seconds from READY mode 1 5 sheet ADF input limit when using sheets longer than A4 2 The first copy out time may vary depending on scanner lamp warm up time 186 Scan Colour Monochrome Duplex Scanning MFC 8380DN TWAIN Compliant WIA Compliant Colour Depth Resolution Single Sided Document Size 2 Sided Duplex Document Size MFC 8380DN Scanning Width Greyscale 1 2 Specifications Yes Yes Yes Yes Windows 2000 Professional XP XP Professional x64 Edition Windows Vista Mac OS X 10 3 9 or greater i Yes Windows XP Windows Vista 24 bit colour Up to 19200 x 19200 dpi interpolated 2 Up to 600 x 2400 dpi optical 2 From Scanner Glass Up to 600 x 600 dpi optical From ADF ADF Width 148 0 to 215 9 mm ADF Length 148 0 to 355 6 mm 3 Scanner Glass Width Max 215 9 mm scanner Glass Length Max 297 mm ADF Width 148 0 to 215 9 mm ADF Length 148 0 to 297 0 mm Max 210 mm 8 bit levels For the latest driver updates visit us at http solutions brother com Maximum 1200 x 1200 dpi scanning with the WIA driver in Windows XP Windows Vista resolution up to 19200 x 19200 dpi can be chosen by using the Brother scanner utility 3 5 sheet ADF input limit when using sheets longer than A4 187 Print Emulations Printer Driver Resolution Print Speed for Simplex Print Speed for Duplex Printing First Print Ou
192. t Time Print only via network 188 PCL6 BR Script3 PostScript 3 IBM Pro Printer XL Epson FX 850 Host Based Driver for Windows 2000 Professional XP XP Professional x64 Edition Windows Vista Windows Server 2003 Windows Server 2003 x64 Edition 1 Windows Server 2008 1 BR Script3 PPD file for Windows 2000 Professional XP XP Professional x64 Edition Windows Vista Windows Server 2003 Windows Server 2003 x64 Edition 1 Windows Server 2008 1 Macintosh Printer Driver for Mac OS X 10 3 9 or greater BR Script3 PPD file for Mac OS X 10 3 9 or greater 1200 dpi 3 HQ1200 2400 x 600 dpi 600 dpi 300 dpi Up to 28 pages minute A4 size f MFC 8370DN Up to 30 pages minute A4 size S MFC 8380DN Up to 13 sides minute Less than 8 5 seconds from the READY state and standard tray For the latest driver updates visit us at http solutions brother com Using 1200 dpi setting 1200 x1200 dpi the print speed will be slower The print speed may change depending on the type of document you print Specifications Interfaces USB Use a USB 2 0 interface cable type A B that is no longer than 2 m 1 Ethernet Use an Ethernet UTP cable category 5 or greater 1 Your machine has a Hi Speed USB 2 0 interface The machine can also be connected to a computer that has a USB 1 1 interface Z Third party USB ports are not supported Direct Print feature Compatibility PDF version 1 7 1 JPEG Ex
193. t on an unstable cart stand or table The product may fall causing serious damage to the product Use the product in a well ventilated area Slots and openings in the casing at the back or bottom are provided for ventilation to ensure reliable operation of the product and to protect it from overheating these openings must not be blocked or covered The openings should never be blocked by placing the product on a bed sofa rug or other similar surface This product should never be placed near or over a radiator or heater This product should never be placed in a built in installation unless adequate ventilation is provided 9 This product should be connected to an AC power source within the range indicated on the rating label DO NOT connect it to a DC power source or inverter If you are not sure contact a qualified electrician 10 This product is equipped with a 3 wire grounded plug a plug having a third grounded pin This plug will only fit into a grounded power outlet This is a safety feature If you are unable to insert the plug into the outlet call your electrician to replace your obsolete outlet DO NOT defeat the purpose of the grounded plug 11 DO NOT place anything on top of the power cord including this machine DO NOT allow the power cord to be stepped on 12 DO NOT place anything in front of the machine that will block received faxes DO NOT place anything in the path of received faxes 13 DO NOT touch a document duri
194. t you are calling has not been set up for Polling you will receive the message Connection Fail 73 Chapter 10 Sequential polling Sequential polling lets you request documents from several fax machines in one operation ED Make sure you are in Fax mode el amp Press Menu 2 1 8 ES Press A or Y to choose Standard Secure or Timer Press OK 4 Choose one of the options below E f you choose Standard go to step E f you choose Secure enter a four digit number press OK go to step E f you chose Timer enter the time in 24 hours format you want to begin polling and press OK go to step EG Note If you did not enter the correct Secure Code you will receive the message Disconnected O Specify the destination fax machines you want to poll by using One Touch Speed Dial Search a Group or the dial pad You must press OK between each location RER Press Start Press Stop Exit while the machine is dialling to cancel the polling process To cancel all sequential polling receive jobs press Menu 2 7 See Checking and cancelling waiting jobs on page 43 74 Polled transmit Polled transmit lets you set up your machine to wait with a document so another fax machine can call and retrieve it Setup for polled transmit G Make sure you are in Fax mode GL E Load your document Press Menu 2 2 6 Press A or to choose Standard Press OK Q Press 2 to ch
195. tage points or short out parts resulting in a risk of fire or electric shock Never spill liquid of any kind on the product 22 DO NOT attempt to service this product yourself because opening or removing covers may expose you to dangerous voltage points and or other risks Refer all servicing to service personnel 23 Unplug this product from the mains power and telephone line sockets and refer servicing to qualified Service Personnel under the following conditions E If the power cord is damaged or frayed E f liquid has been spilled into the product m lf the product has been exposed to rain or water E If the product does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions Incorrect adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation E If the product has been dropped or the casing has been damaged E f the product exhibits a distinct change in performance indicating a need for service 107 24 This unit will only work in conjunction with a tone signalling DTMF telephone but some telephones are not compatible Since noise or speech from the telephone can upset dialling from this unit errors may result if the devices are used together in other than quiet conditions 25 Where it is necessary to dial prefix digits such as a Caller Displ
196. that are too large for the machine s memory E Unusable Device This message will appear if you connect an incompatible or broken device to the USB direct interface To clear the error unplug the device from the USB direct interface See Error and maintenance messages on page 132 for the detailed solution Software Software and Network features 94 The HTML User s Guide on the CD ROM includes the Software User s Guide and Network User s Guide for features available when connected to a computer for example printing and scanning These guides have easy to use links that when clicked will take you directly to a particular section You can find information on these features E Printing E Scanning E ControlCenter3 Windows E ControlCenter2 Macintosh m Remote Setup E Faxing from your computer m Network Faxing m Network Printing m Network Scanning EG Note See Accessing the Software User s Guide and Network User s Guide on page 3 94 Software and Network features How to read the HTML User s Guide This is a quick reference for using the HTML User s Guide Windows FA Note If you have not installed the software see Viewing documentation Windows on page 3 amp D From the Start menu point to Brother MFC XXXX from the programs group then click User s Guides in HTML format 2 Click on the manual you want SOFTWARE USER S GUIDE or NETWORK USER S GUIDE from the Top
197. that you have installed the SO DIMM properly you can print the user settings page that shows the current memory size See How to print a report on page 77 Troubleshooting and routine maintenance Troubleshooting If you think there is a problem with your machine check the chart below and follow the troubleshooting tips Most problems can be easily resolved by yourself If you need additional help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit us at http solutions brother com If you are having difficulty with your machine If you think there is a problem with the way your faxes look make a copy first If the copy looks good the problem may not be your machine Check the chart below and follow the troubleshooting tips Printing or receiving faxes E Condensed print Usually this is caused by a poor telephone connection If your copy looks good you probably had a bad connection with static or interference on the telephone m Horizontal streaks line Ask the other party to send the fax again E Top and bottom sentences are cut off m Missing lines Poor print quality See Improving the print quality on page 124 Vertical black lines when receiving The corona wire for printing may be dirty Clean the corona wire See Cleaning the corona wire on page 149 The sender s scanner may be dirty Ask the sender to make a copy to see if the problem is with the sending machi
198. ting rerrrarrrnnrrnnnrnnrrnnrnvnnrrnnernnrnnanevanennnenner 65 Combining quick dial numbers rarrnnnrnnnrnnnrnnnrnnnnrnnnnvnnrnnnnnnanennnennernnnnennsenner 66 Tone or Pulse not available in New Zealand 66 9 Remote Fax Options 67 el eil leie BEE 67 FAST 67 PR 68 Changing Remote Fax Options rrrarrnnnrrnnnrnnnevnnrvnnrnnnnnnnnrnanennnennaennannnnsennsennssnne 69 Turning off Remote Fax Options ararnnnnnnnevarrnarennnrnnnnrnanennnennnnenanennrnnnnnnnnne 69 Remote SG EEE 70 Setting a Remote Access Code 70 Using your Remote Access Code 70 Retrieving fax messages 71 Changing the Fax Forwarding number 71 Remote TAX COMMANIS E 12 10 Polling 73 Poling receive EEE 73 PUTE NM 73 Delayed POING BETEN 73 Sequential polling EE 14 Polled 1 ear UE 14 Setup for polled ransmmt 74 Setup for polled transmit with a secure code 75 11 Printing reports 76 FG Lo EEE abana 76 Transmission verification report 76 FG EE 76 FT EE Tf How to print arepont EE IT Section Ill Copy 12 Making copies 80 HV NN 80 Entering CODY NOG EE 80 Making a single CODY EE 80 Making multiple copies rronrrnnrnnrrnnrnnrrnnrrnrrrannnnrnannnnrnnnennnnnnnnnnennannnennennnnneee 80 SOP COPYING EEE EEE RE eee 80 Copy options temporary settngs 81 Enlarging or reducing the image Copie 81 Using the Options key naannannnnnnnnnnnnnnnnnnrnnsnnnnnnnrrnrrsrrerrnrrnrrrnrrerrerrnrrsnrnnrnne 82 Sorting copies using the ADF
199. to the electrical socket first and then reconnect all cables and telephone line cord Turn on the machine IMPORTANT To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations below Cleaning the drum unit If you have print quality problems clean the drum unit as follows D Turn off the machine Unplug the telephone line cord first and then unplug the power cord from the electrical socket Open the front cover and slowly take out the drum unit and toner cartridge assembly IMPORTANT e We recommend that you put the drum unit and toner cartridge assembly on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner e To prevent damage to the machine caused by static electricity DO NOT touch the electrodes shown in the illustration L Jf Lyn DG EC IUGR 150 E Push down the blue lock lever and take the toner cartridge out of the drum unit IMPORTANT e Handle the toner cartridge carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once e To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations below 4 Put the print sample in front of the drum unit and find the exact position of the poor print 5 Turn the drum unit gear by hand while looking at the surface of the OPC
200. to make the LCD lighter Or press to make the LCD darker Press OK Press Stop Exit Dial prefix The dial prefix setting will automatically dial a predefined number before every fax number you dial For example If your telephone system requires a 9 to dial an outside number use this setting to automatically dial 9 for every fax you send Setting up the prefix number for New Zealand Press Menu 0 5 Press Menu 0 6 Enter the prefix number up to 5 digits on the dial pad Press OK EG Note You can use the numbers 0 to 9 and Press Hook to display You cannot use with any other numbers or characters If your telephone system requires a timed break recall hookflash press Hook to enter the break Not available in New Zealand If the pulse dialing mode is on and are not available to use Press Stop Exit 26 Changing the prefix number ap for New Zealand Press Menu 0 5 Press Menu 0 6 Do one of the following m To change the prefix number press 1 m To exit without making a change press 2 and go to Enter a new prefix number using the dial pad up to 5 digits Press OK 4 Press Stop Exit Secure Function Lock 2 0 MFC 8380DN Secure Function Lock lets you restrict Public access to the following machine functions m PC Print m USB Direct Print m Copy m Fax Tx m Fax Rx E Scan m Page Limit 2 i you register the PC
201. to the FRONT mark on one of the styrofoam pieces and the back of the machine to the REAR mark on the other styrofoam piece 5 Coil the cables and place them and the Quick Setup Guide in the spaces provided as shown below 6 10 Close the carton and tape it shut 162 On screen programming Your machine has been designed to be easy to use The LCD provides on screen programming using the menu keys We have created step by step on screen instructions to help you program your machine Simply follow the steps as they guide you through the menu selections and programming options Menu table You can program your machine by using the Menu table on page 165 These pages list the menu selections and options Press Menu followed by the menu numbers to program your machine For example to set Beeper volume to Low GD Press Menu 1 3 2 2 Press A or Y to choose Low Press OK 4 Press Stop Exit Memory storage Your menu settings are stored permanently and in the event of a power failure will not be lost Temporary settings for example Contrast Overseas Mode will be lost Also during a power failure the machine will retain the date and time and any fax messages that are in the memory for approximately 60 hours Menu and features OK Clear Back Menu keys Clear Go to the next menu level Accept an option Exit the menu by pressing repeatedly Go ba
202. tralia 01 10 for New Zealand 00 10 for some countries Press OK 4 Press Stop Exit Receiving a fax F T Ring Time Fax Tel mode only When somebody calls your machine you and your caller will hear the normal telephone ring sound The number of rings is set by the Ring Delay setting If the call is a fax then your machine will receive it however if it is a voice call the machine will sound the F T ring a fast double ring for the time you have set in the F T Ring Time setting If you hear the F T ring it means that you have a voice caller on the line Because the F T ring is made by the machine extension and external telephones will not ring however you can still answer the call on any telephone For more information see Using Remote Codes on page 60 GE Make sure you are in Fax mode dB Press Menu 2 1 2 GH Press A or Y to choose how long the machine will ring to alert you that you have a voice call 20 30 40 or 70 seconds for Australia and some countries 20 30 40 or 55 seconds for New Zealand Press OK a Press Stop Exit 47 Chapter 6 Fax Detect If Fax Detect is On The machine can receive a fax automatically even if you answer the call When you see Receiving on the LCD or hear a click on the phone line through the handset you are using just replace the handset Your machine will do the rest The default setting is On If Fax Detect is off If you are at the
203. tting Lock password Press Menu 1 8 2 Press Aor Y to choose Set Password Press OK Enter your four digit password Press OK Enter a four digit number for the new password Press OK Re enter your new password when the LCD shows Verify Press OK 90009 Press Stop Exit Turning Setting Lock on off If you enter the wrong password when following the instructions below the LCD will show Wrong Password Re enter the correct password Turning Setting Lock on ap Press Menu 1 8 2 Press A or to choose On Press OK amp Enter your four digit password Press OK Al Press Stop Exit Turning Setting Lock off ap Press Menu 1 8 2 2 Enter your four digit password Press OK twice Press Stop Exit Security features Restricting dialling This feature is to prevent users from sending a fax or call to a wrong number by mistake You can set the machine to restrict dialling by using the dial pad One Touch and Speed Dial If you choose Off the machine does not restrict the dialling method If you choose Enter twice the machine will prompt you to re enter the number and then if you re enter the same number correctly the machine will start dialling If you re enter the wrong number the LCD will show an error message If you choose On the machine will restrict all fax sending and outbound calls for that dialling method Dial pad restriction D Press Menu 2 6 1
204. ugh a particular PABX may appear to work with a particular model of fax machine we cannot guarantee that the unit will operate correctly While it is often relatively simple to connect a fax machine to a PABX Private Automatic Branch Exchange we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you Brother does not recommend the use of a PABX line PABX limitations in general can cause some functions of the fax machine not to work correctly External and extension telephones EG Note You need to turn the Remote Codes setting to on to use the Remote Activation Code 51 91 for New Zealand and Remote Deactivation Code 51 91 for New Zealand See Using Remote Codes on page 60 Operating from external and extension telephones If you answer a fax call at an extension telephone or an external telephone that is correctly connected to the machine into the correct socket on the machine you can make your machine take the call by using the Remote Activation code When you press the Remote Activation code 51 91 for New Zealand the machine starts to receive the fax If you answer a call and no one is on the line You should assume that you re receiving a manual fax Press 51 91 for New Zealand and wait for the chirp or until the LCD shows Receiving and then hang up EG Note You can also use the Fax Detect feature to make your mach
205. um Roughness Higher than 20 sec Stiffness 90 150 cm3 100 Volume resistivity 10e8 10e11 ohm Surface resistivity Filler CaCO Neutral Ash content Brightness 15 Chapter 2 Handling and using special paper The machine is designed to work well with most types of xerographic and bond paper However some paper variables may have an effect on print quality or handling reliability Always test samples of paper before purchasing to ensure desirable performance Store paper in its original packaging and keep it sealed Keep the paper flat and away from moisture direct sunlight and heat Some important guidelines when selecting paper are E Do not use inkjet paper because it may cause a paper jam or damage your machine E Preprinted paper must use ink that can withstand the temperature of the machine s fusing process 200 degrees centigrade E f you use bond paper paper having a rough surface or paper that is wrinkled or creased the paper may exhibit degraded performance 16 Types of paper to avoid IMPORTANT Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny that is curled or warped 1 2mm or greater curl may cause jams to occur that is coated or has a chemical finish that is damaged creased or folded that exceeds the recommended weight specification in this guide with tab
206. upport brother com au Web Site www brother com au Solutions Site http solutions brother com Our Technical Support Consultants are available 5 days a week by phone during the hours of 8 30am to 5 00pm Monday to Friday For New Zealand Only To contact Brother International NZ Limited for support with a Brother product please use the following methods Phone Premium End User Assistance 0900 552 152 Auto Attendant Self Help 0800 652 152 Brother Recycle Assistance 0800 632 467 Fax Assistance 0800 837 822 Email Assistance Please visit www brother co nz and submit a helpdesk enquiry from Online Help Web Assistance Please visit www brother co nz under Online Help for Frequently Asked Questions Driver downloads Warranty information and Service Centres Our Technical Support Consultants are available 7 days a week by phone during the hours of 8 30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website www brother co nz under Online Help The machine is approved for use in the country of purchase only local Brother companies or their dealers will only support machines purchased in their own countries
207. user login name by using Web Based Management you can restrict PC print without the user entering a password For more detail see Chapter 11 in the Network User s Guide on the CD ROM You can configure this feature from Web Based Management See Chapter 11 in the Network User s Guide on the CD ROM This feature also prevents users from changing the Default settings of the machine by limiting access to the Menu settings Before using the security features you must first enter an administrator password Access to restricted operations can be enabled by creating a restricted user Restricted users must enter a user password to use the machine Make a careful note of your password If you forget it you will have to reset the password stored in the machine For more information about how to reset the password call your Brother dealer for service Security features EG Note e Secure Function Lock can be set manually at the control panel or by using Web Based Management We recommend using Web Based Management to configure this feature For more information see the Network User s Guide on the CD ROM e Only administrators can set limitations and make changes for each user e When Secure Function Lock is on you can only use 1 Contrast or 7 Coverpg Setup in the Fax menu If Fax Tx is disabled you cannot use any function in the Fax menu e Polling Receive is enabled only when both Fax Tx and Fax Rx are enabled
208. utine maintenance Printed pages are curled Printed pages are smeared Printouts are too light Network difficulties Difficulties Cannot print over a wired Network m Low quality thin or thick paper or not printing on the recommended side of the paper could cause this problem Try turning over the stack of paper in the paper tray m Make sure that you choose the Paper Type that suits the print media type you are using See Acceptable paper and other print media on page 14 The Paper Type setting may be incorrect for the type of print media you are using or the print media may be too thick or have a rough surface See Acceptable paper and other print media on page 14 and Basic tab in the Software User s Guide on the CD ROM m If this problem occurs when making copies or printing received faxes set Toner Save mode to Off in the machine menu settings See Toner Save on page 25 m Set Toner Save mode to Off in the Advanced tab in the printer driver See Advanced tab in the Software User s Guide on the CD ROM Suggestions If you are having Network problems see the Network User s Guide on the CD ROM for more information Make sure your machine is powered on and is on line and in the Ready mode Print the Network Configuration list to see your current Network settings See How to print a report on page 77 Reconnect the LAN cable to the hub to verify that the cable and network connections are good If possible
209. while you are making duplex copies try installing extra memory See Out of memory message on page 88 Duplex Copy long edge flip MFC 8370DN E 1sided 2 sided L Portrait Ji Landscape Bet Je amp Make sure you are in Copy mode EI Unfold the ADF output tray and place your document face down in the ADF input tray amp Enter the number of copies up to 99 using the dial pad 4 Press Duplex and or to select l1lsided 2sided L Press OK Press Start to copy the document 86 MFC 8380DN E 1sided 2sided L Portrait 1 Landscape rk 8 J HA Qe Qe E 2sided 2sided Portrait J Landscape E 2sided L 1sided Portrait J Landscape x J ov Make sure you are in Copy mode EJ Unfold the ADF output tray and place your document face down in the ADF input tray E Enter the number of copies up to 99 using the dial pad 4 Press Duplex and or Y to select lsided 2sided L 2sided gt 2sidedor 2Sided L 1Sided Press OK D Press Start to copy the document EG Note e Duplex copy using a 2 sided legal size document is not available e L means Long edge and S means Short edge Advanced Duplex Copy short edge flip MFC 8370DN E 1sided 2sided S Portrait Landscape Lae Eg D Make sure you are in Copy mode E O Unfold the ADF output tray and place your document face down in the ADF input tray GH Enter the number of co
210. y again m Clear the data from the memory See Out of memory message on page 44 or page 88 Print operation in process Do one of the following E Reduce print resolution See Advanced tab in the Software User s Guide on the CD ROM m Clear the faxes from the memory See Out of memory message on page 88 Output Tray Full The ADF output tray has reached Remove the scanned pages from the ADF its maximum capacity output tray If you want to scan the remaining pages of your documents dial the fax number if you are sending a fax and press Start Print Unable XX The machine has a mechanical Disconnect the machine from the power for Z problem several minutes then reconnect it The Eee machine can be turned off for up to 60 hours without losing faxes stored in the memory See Transferring your faxes or Fax Journal report on page 137 Protected Device The protect switch of the USB Turn off the protect switch of the USB Flash Flash memory drive is on memory drive Rename the File There is already a file on the USB Change the file name of the file on the USB Flash memory drive with the Flash memory drive or the file you are trying same name as the file you are to save trying to save Replace Drum The drum unit is at the end of its Replace the drum unit with a new one det See Replacing the drum unit on page 157 The drum unit counter was not Open the front cover and then press reset when a new d

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