Home

Bradford-White Corp M4TW50T*F Water Heater User Manual

1. 20 20 Inter Tel 3000 Administrator s Manual CUSTOMIZING YOUR DIGITAL TELEPHONE 6 21 TO CHANGE THE LANGUAGE ON YOUR 21 AUTOMATIC ANSWER thee oct beats eee DEAS Ak De oon ces 21 TO PROGRAM A FEATURE ONTO A PROGRAMMABLE KEY ON YOUR EDS H ANSI KO ats aad sheen 21 HEADSET aba ase 22 SELECT RINGING 22 SET THE DISPLAY 8 7 22 SYSTEM PROGRAMMING 00000 0 01 22 BACKGROUND MUSIC 23 SPEAKERPHONE 23 INTERNAL EX TENSION ORDER amp 23 e 23 USING STANDARD ANALOG TELEPHONE 24 FEATURE ACCESS CODES 1187 24 GETTING STARTED BASIC CALL 25 MAKING AND ANSWERING CALLS 25 TO MAKE AN EXTERNAL 25 RESTRICTING OUTGOING CALLS
2. FAI Fa Bon babe 51 ALLOCATE A VOICE MAILBOX TO 51 SETTING UP VOICE Seb we ches 51 RECORD VOICE MAILBOX 5 51 TO REPLAY A VOICE MAILBOX 52 TO SELECT THE PRIMARY OR ALTERNATE 2 04 2 04 52 RECORDING NAMES IN VOICE 5 52 TO TURN ON THE VOICE 52 TO MONITOR PICK UP CALLERS AS THEY SPEAK TO A VOICE MAILBOX 53 TO CHANGE A VOICE 55 53 TO COMPOSE A MESSAGE AND SEND IT TO ANOTHER 5 53 TO ACCESS VOICE 5 54 TO RETRIEVE MESSAGES LEFT IN A VOICE MAILBOX 54 TO FORWARD A 54 RETURN GAD As 55 TRANSFERRING CALLS TO VOICE 22 55 TO RETRIEVE VOICE MAILBOX MESSAGES 55 TORPO ORD A fk 55 Ra eee dor erste hence 56 REMOTE NOTIFICATION OF VOICE 55 5 56 SETTING UP YOU
3. 31 RE DIRECTING CAEES 32 CALL RINGING AT YOUR EXTENSION 32 CALL RINGING YOUR EXTENSION TO VOICE 32 FORWARDING eR esl eee Se E 32 FORWARD ees iste recs 32 FOLEOW EES E 33 FORWARD WHEN BUSY voreres rere E SE 33 TO CANCEL FORWARD WHEN BUSY 33 FORWARD ON NOANSWER e e eiei 34 CANCEL FORWARD ON 222 34 Inter Tel 3000 Administrator s Manual EXTERNAL FORWARDING mostanra 34 RESTRICT AN EXTENSION FROM FORWARDING CALLS AN EXTERNAL NUMBER 03 soos 34 TO FORWARD ALL CALLS OR EXTERNAL CALLS ONLY TO AN EXTERNAL 35 GROUP FORWARDING E 35 SETTING GROUP FORWARDING FROM SYSTEM 35 TO CANCEL GROUP FORWARDING 35 CONF
4. 112 SELECTING LINES WHEN IS 113 SYSTEM VOICE MAILBOX 113 SYSTEM VOICE MAILBOX PROGRAMMING WHEN IS PROGRAMMED 113 SYSTEM VOICE MAILBOX PROGRAMMING WHEN A IS PROGRAMMED 113 ANALOG 3 bate dele 114 CALL ROUTING FACILITIES ON AND 114 CALLING NUMBER ROUTING otis 114 CALLED NUMBER ROUTING ju 115 CALLING NUMBER CALLED NUMBER 115 DISPLAY OF CALLING CALLED 115 TELESEGREEARY SERVICE ance bed 116 PRESENTATION OF LINES ON THE 117 PROGRAMMED SYSTEMPHONE KEYS IN KEY SYSTEM 117 LINE PRESENTATION IN THE SYSTEMPHONE 117 PROGRAMMING REFERENCE 9 2 118 ACCESSING SYSTEM PROGRAMMING 8 444 119 SYSTEM SETTINGS OPTIONS 120 EXTENSIONS SETTINGS 85 123 LINES SETTINGS
5. 8 95 TO CHANGE RINGING FROM 50 20 7 96 REVERSE CADENCE sh eSpace Tabac Hess 96 KEYPAD GCGONFIRMA TION 5 96 ELEXIBLE NUMBERING EEEE A AE E E E ETE EET 97 GENERAL RULES FOR FLEXIBLE 98 99 TO CONFIGURE GO LINES ne a a 99 TO PROGRAM LOOP CALLING ON SYSTEM 100 PROGRAMMING CALLER ID 8466 100 PROGRAMMING TONE 100 PROGRAMMING DIAL TONE 100 PROGRAMMING LONG 101 ENHANCED EMERGENCY SERVICE 9 101 PROGRAMMING SYSTEM 65 102 GLOSSARY OF TME RS 102 TO VRESE DT VHE SY STEM 103 TIPR INT R 104 104 RBS CHANNEL 104 PROGRAMMING RECEIVED DIGITS ON
6. 78 Dedicated Liness 75 27 27 Altermate Greeting esinaine 51 Diala Personal si oenen 27 Answer a Calera 36 Dial Name Directory Programming 49 Answering a 200 0 29 Dial Tone 2 2 222 100 Associated Hold 30 Digitali 13 21 Auto Attendant 2 2 103 Digital telephone set Mounting 16 2 2000220 2 0000000 000 051 42 Digital Telephone 14 Auto Attendant 44 Directory 0202 2 49 Automatic 21 Directory Service Dial Name 48 Background 23 Directory Service Simple 48 Backlit 0 20 Directory Services 47 66 Disconnecting 1 94 Battery 87 Display Battery Backup 00 87 Contrasts 22 Busy 65 17 Button
7. 25 TO PROGRAM CO LINES BE USED FOR INCOMING CALLS 25 TO MAKE AN INTERNAL 1 26 TO CALL AN EXTENSION 2 26 PROGRAMMING AND DIALING SPEED DIAL 8 2 2 004 004 26 TO PROGRAM A PERSONAL SPEED DIAL 40 2 26 TO ADD OR DELETE A SYSTEM SPEED DIAL NUMBER 2 20 4 27 TO CHANGE THE SYSTEM SPEED DIAL 27 TO DIAL A PERSONAL SPEED DIAL NUMBER 27 TO DIAL A SYSTEM SPEED DIAL 28 ANSWERING GALES tebe 29 IGNORING CALLS RINGING YOUR 29 EE S OEE T IEE 29 HOLDING AND TRANSFERRING 1 8 30 SYSTEM HOLD sc is 30 TO PLACE AN EXTERNAL CALL ON SYSTEM 30 ASSOCIATED HOLD eae be ee bets 30 TO TRANSFER CALL TO ANOTHER EXTENSION 30 TO TRANSFER A CALL TO AN 0 31 MAKE AN EXTERNAL CONSULTATION 31 2
8. 55 96 Ring Baek tikes eens 65 Ring Group ise esc e E 37 Ringback time duration 102 Ringing Message Waiting 4 19 Ringing frequency 2 96 Ringing 22 Safety 4 Saved Number 1 63 enya E 18 Software License 7 Speaker Phone 23 Speakerphone 19 Swapping 00 222 95 System DS ChIpti OM ine eases 11 12 System 30 System 1 93 System 22 93 118 System Voice 60 61 System Voice mailbox 103 Temporary Greeting 2 22 4 22224 4 45 47 18 Time and 83 102 To Restrict an Extension 25 Tone 100 Transfer Extertial secs eaten gee 31 Internal 3
9. 75 PROGRAM A KEY AS A SINGLE EXTENSION PAGE KEY TO THE ASSISTANT S EXTENSION 75 TO PROGRAM A KEY CALL THE ASSISTANT S EXTENSION DIRECTLY 76 TO PROGRAM A KEY TO FORWARD CALLS TO AN 5515 76 LEAST OST ROUTING EGR eect acts tes 76 TO SET UP CODES TO ALLOW CALLS TO BE ROUTED ON SPECIFIC LINES NETWORKS 76 LEAST COST ROUTING ACTIVATED AUTOMATICALLY 77 MAKING A CALL WITH LCR 77 ACCOUNT CODES 77 SET UP THE ACCOUNT CODE 78 ENTERING ACCOUNT CODES OPTIONAL 78 ENTERING ACCOUNT CODES FORCED 78 PBX 79 LINE APPEARANCES ON DIGITAL TELEPHONE SET 79 MAKING EXTERNAL CALLS WHEN IN PBX 79 INCOMING CALLS IN PBX 79 CALCANSWERED 79 CALES PUTONHOLD 79 DO NOT DISTURB ss deh doves 79 SET DO
10. 88 ANSWERING A DOOR PHONE CALE 88 TO OPEN DOOR USING THE 2 000 88 TO PROGRAM WHICH EXTENSIONS CAN OPERATE THE DOORSTRIKE 89 CALL LOGGING ask se coe Bitton 90 TO ENABLE DISABLE CALL LOGGING LW eee 90 TO PREVENT CALLS FROM INDIVIDUAL EXTENSIONS BEING LOGGED 90 TO SET THE CALL LOGGING INTERFACE 5 4 222 91 OPERATION WITH A PARENT PB 91 TO PROGRAM PBX ACCESS 5 91 Inter Tel 3000 Administrator s Manual ADDITIONAL PROGRAMMING OPTIONS 8 2 93 SYSTEM 93 CHANGE THE PROGRAMMING 93 TO CHANGE THE SYSTEM 55 93 TO CONFIGURE UNEQUIPPED LINE INTERFACES 94 TO CONFIGURE DISCONNECTED 94 TO EXAMINE SYSTEM 55 5 94 TO CONFIGURE LINE KEY LIGHTS 95 TO PROHIBIT TRUNK TO TRUNK CALLS ON 95 TO MOVE A FAULTY
11. 107 PROGRAMMING THE LINE GAIN 107 PROGRAMMING DTMEF PULSE DIALING ON 22 2 2222001 107 PRI CHANNEL PROGRAMMING 08 108 LINE PROGRAMMING CHANGES WHEN MODULE IS 0 2 109 EQUIPPED LINES 6 sess costed oct Hacwete 109 EQUIPPED LINES PROGRAMMING WHEN TRUNK TYPE T1 IS PROGRAMMED 109 EQUIPPED LINES PROGRAMMING WHEN TRUNK TYPE ISDN IS PROGRAMMED 109 INCOMING RINGING AUTO ATTENDANT COURTESY 109 OUTGOING RESTRICTION sisctecssescvats newsvecs cous E 110 SWITCH EQUIPPED WITH PRI INTERFACE eee 110 SWITCH EQUIPPED WITH A 111 Inter Tel 3000 Administrator s Manual INCOMING CALLS ONLY WHEN T1 IS 111 INCOMING CALLS ONLY WHEN IS PROGRAMMED cece 111 OUTGOING GROUPS 112 OUTGOING GROUPS PROGRAMMING WHEN T1 IS 112 OUTGOING GROUPS WHEN IS 2 2 0400 112 LCR CODES n 112 SELECTING LINES WHEN IS
12. 93 Voice 53 Passwords Voice 59 PBX vies oan A aan enters 91 PBX Mode 79 Power 87 Primary Greeting 2 00 1 51 Priority 56 Program 76 Program CO 25 Programmable 19 21 Programmable message length 103 Programming Extension sesser 93 Public 4 22 72 Pulse Dialing 2 100 Quick 4 0 48 Recall on 102 Recall on 22 102 Record a resistit 55 Recording 55 Recording Names 52 63 REe Ditect 32 Re Directing 20 32 Reminder Callo 82 Remote Notification 56 Remote Notification Personal Number 56 Remote Notification to a 57 Re SeiZe Line tied 29 Reset iri hits aetna ss mates 83 83 SYSTEM 103 0
13. 99 Local 99 Lock Your 2 80 Locking your Extension 80 Logging In and Out of Hunt Groups 39 Long CO 101 EG op Calling cx 100 Manager 222 74 Material Return Authorization 6 Message Waiting 19 Message S 69 Monitor Voice 53 Music On Hold 84 Mute 19 Naming 88 0 4 11 84 Night ServiCEs 41 Noisy 23 Notification Delay 103 Notification 222 2 22 103 Open the 102 67 Outgoing Calls Following a Power Failure 87 Outgoing 39 73 Single 74 Paging lt i knee enn a oe nae 72 Pagin nha 73 Paired Extensions 0 1 67 Passworde r Sieh wad el Mi ee RAS 81 94 Extension 2 2 81 System Programming
14. 31 Display Keys 18 Call an Extension Group 26 Display 69 Call 2 90 Displaying Caller Numbers 69 Call Parko 66 102 Do 79 Call Packeupis 63 88 Call Restriction 25 Door 88 Class of Servite 85 Door Phone ring duration 102 System Speed Dial 86 89 Call Waiting DSS 8 20 65 18 82 Emergency service 911 101 Call Waiting 65 End a Calls occ 36 Caller ID icant hiking ue ai Aiea 70 Entering Account 78 Caller ID 100 Equipped 94 Caller 71 Extension Groups 0 20 38 Caller Number 71 Extension Lock 80 Calling Extension 83
15. 25 External 34 Inter 26 Fax Line 00 0424029 62 Speed 27 FCC Regulations 1 on Oe 65 Feature Codes 45 22 22 2 2 2 2 22 24 Cancel 220 33 Flexible 202222 2 4 97 Cancel 34 Forward Cancel Group Forwarding 35 set 32 Change the 27 33 18 Follow 225005 33 CO line Programming 22 22 2 99 cite eve mae 34 Compose Message 53 Forward message 2 54 Conference Forward All 35 sah 36 Forward 24 102 36 Forward to Voice Mail 32 Consultation Forwarding 32 External 31 Function Keys 20 Contact 12 Getting started sessen niei 25 127 Inter Tel 3000 Administrator s Manual
16. Note Use of the standard Courtesy Service greeting does not require a Voice Module to be installed Programming Reference on page 118 provides an overview of all Extension and System Programming options Finally the Table of Contents is the easiest way to find information on a specific topic 13 Inter Tel 3000 Administrator s Manual DIGITAL TELEPHONE SETS There are two digital telephone sets one with eight and the other with sixteen programmable keys All of the digital telephone sets are highly featured display telephones They all have a four line display that contains prompts and menus with selectable options This unique menu driven interface makes the system simple to use and no codes are needed to program and activate features They are equipped with a data port positioned on the left hand side of the phone This data port is used primarily for a PC modem System settings are also programmed via a digital telephone The eight key digital telephone set has eight programmable keys which are pre programmed to access CO lines and four function keys that group frequently used features The sixteen key digital telephone set has sixteen programmable keys which are pre programmed to access CO lines and four function keys which group frequently used features The sixteen key digital telephone set can also be equipped with a DSS providing an additional 32 programmable keys The sets are equipped with a speakerphone so
17. 125 Inter Tel 3000 Administrator s Manual FCC INFORMATION FCC Part 68 Exhibit J This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the exterior of the cabinet of this equipment is a label that contains among other information a product identifier in the format US LKCPFO9BENCORECX If requested this number must be provided to the telephone company e FCC Registration Number US LKCPFO9BENCORECX e Ringer Equivalence Number REN 0 9 e Facility Interface Code FIC 9 0Y Service Order Code SOC 02LS2 e USOC Jack Type FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant See Installation Instructions for details The REN is used to determine the quantity of devices that can be connected to the telephone line Excessive on the telephone line can result in the devices not ringing in response to an incoming call Typically the sum of RENs should not exceed five 5 0 To be certain of the number of devices that can be connected to a line as determined by the total RENs contact the local telephone company If this equipment Inter Tel 3000 causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service can be required But i
18. until Headset Mode is displayed e Select Headset Mode e Select the required option Turn Headset On or Turn Headset Off Once selected the display will show Turn Headset On or Turn Headset Off and then revert to the Idle Menu Press the speakerphone key to finish programming Note The handset cannot be used while in headset mode To Select a Ringing Tone You can select one of three ringing tones e From your digital telephone set press the PROGRAM key Press the Scroll Down key until Ringing Options is displayed Select Ringing Options Select Tone 1 Tone 2 or Tone 3 which will cause the selected tone to sound Select Confirm to use the chosen tone On the display Ring Type Set will appear and then the display will revert to the Idle Menu Press the speakerphone key to finish programming To Set the Display Contrast You can choose from four levels of display contrast From your digital telephone set press the PROGRAM key Press the Scroll Down key until Contrast Options is displayed Select Contrast Options Select Level 1 Level 2 Level 3 or Level 4 to set a contrast option The prompt Contrast Set appears on the display Press the speakerphone key to finish programming System Programming If your extension is the programming extension you have access to the System Programmi
19. Inter Tel 3000 Administrator s Manual ANSWERING CALLS When the digital telephone set rings you can do one of the following e Select Answer The Call on the display e Lift the handset e Press the speakerphone key From a standard analog telephone lift the handset when the phone is ringing Ignoring Calls Ringing Your Phone You can ignore an internal or external call ringing your phone You can do one of the following e Select a free line key to make an outgoing call e Select a line key with a call on system hold to return to the call on hold e Answer a different call by pressing the line key of the second ringing call e Press the key Dial tone is returned You can make a call or invoke a feature Re seize Line The Re seize Line option is displayed when dialing an external call and when an external call is answered If Re seize Line is selected the current call is released and the line is re seized presenting external dial tone This feature is not available to standard analog telephones 29 Inter Tel 3000 Administrator s Manual HOLDING AND TRANSFERRING CALLS System Hold You can place external calls on hold so that other telephones can retrieve the call or you can return to the call at a later stage To Place an External Call on System Hold While ona CO line call either press the Hold key or select System Hold on the display e The caller is placed on hold and Music on Ho
20. e Enter 0 as the extension number e Enter the voice mail password and select the option you require Note Extension 20 can have its own voice mailbox accessed by using extension number 20 The system has its own voice mailbox accessed by using dialing 0 Both have their own voice mail passwords To Retrieve System Voice Mailbox Messages Remotely e Dial in on an Auto Attendant line See page 42 for information on the Auto Attendant feature When you receive the Auto Attendant greeting dial followed by 0 the voice mail system voice mailbox password and FAX LINE EXTENSION If your Inter Tel 3000 is equipped with standard CO lines and you wish to use a fax machine it is recommended that one of the CO lines is allocated as a fax line with the number publicized accordingly Program the system to route all calls received on this line directly to an individual extension and equip this extension with your fax machine The line will also be available to make outgoing calls as normal You can then restrict the number of extensions that have access to this line to ensure that the line is generally available to receive faxes 62 Inter Tel 3000 Administrator s Manual ADDITIONAL CALL FEATURES Redial Use the Redial feature to redial the external number you most recently dialed A line is selected automatically and the last external number dialed is redialed It is important to note that this feature redials external cal
21. 83 EXTENSION RESET 500 83 TO RESET YOUR DIGITAL TELEPHONE 83 SETTING THE TIME AND DA TE ede 83 MUSIC ON HOED OPTIONS priske riana a a 84 TO SUPPLY MUSIC TONE OR SILENCE CALLERS ON 84 a E E EEA E AEE A EEEE E EEEE EE ES E 84 ASSIGNING EXTENSION NAMES EE A EREE AARSE 84 CLASS OF SER VICE na aE ETE E a A Ea a a 85 TO PROGRAM CLASS OF SERVICE 6 2 8 85 TO RESTRICT EXTENSION OUTGOING CALLS DURING THE DAY 86 TO RESTRICT EXTENSION OUTGOING CALLS DURING THE NIGHT 86 TO ALLOW EXTENSIONS TO USE SYSTEM SPEED DIAL NUMBERS TO OVERRIDE CALL RESTRICTIONS 86 POWER 87 TO PROVIDE BATTERY 87 BATTERY ALARM 87 MAKE OUTGOING CALLS FOLLOWING A POWER 87 LIGHT EMITTING DIODE LED INDICATORS o ionieni nn Tea 87 USING A DOOR PHONE 5 1 cccccts bas cod begets AE 88 TO PROGRAM A DOOR PHONE 88 TO PROGRAM WHICH EXTENSIONS THE DOOR PHONE WILL
22. Change select Exit Confirm Inter Tel 3000 Administrator s Manual LOCAL CODES The Caller ID number presented from the network is the 10 digit national number It does not include the 1 that is required for toll calls The system must be able to distinguish between local and toll numbers This is achieved by entering the local codes under system programming When a number is received the three digit area code is compared to the codes entered in the Local Codes table If the digits do not match the digit 1 is added as the toll access digit and the number including the leading 1 is stored in the Caller ID store A table of 40 three digit codes is provided From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until Local Codes is displayed Select Local Codes Enter the index number required Enter the three digit code Press Confirm Press the speakerphone key to finish programming To Configure CO Lines There are various options to configure the analog line interfaces on your system It is recommended that these settings should only be altered from the original settings if there has been a change in the network connection From the Programming extension press the PROGRAM key Press the Scroll Down ke
23. Select option System Voice Mail Box Call Routing Priority T1 RBS or PRI ISDN 6 Select option T1 Channels Exit 125 Inter Tel 3000 Administrator s Manual The following table lists the available Lines options with their defaults if applicable Equipped Lines All Lines equipped See page 94 Group Programming Groups 1 with first 8 extensions See page 38 e Ring Group groups 2 20 with extension 20 e Hunt Group only Accesses LCR Codes None programmed See page 76 e e LCRoff LCR Timebands Not Programmed See page 77 e LCR On Time e LCR Off Time e LCR Weekend CID ANI Table Not programmed See page 70 amp page 114 PSTN Programming e Tone Dialing See page 100 Loop calling See page 100 e Caller ID Detection See page 100 e Dialtone detection See page 100 Not programmed Call Routing Priority Not programmed See page 114 RBS or PRI ISDN Not programmed See page 104 T1 Channels Not programmed See page 104 126 Inter Tel 3000 Administrator s Manual Index 501020 96 102 AA Dial Time 103 Courtesy Serice 46 Accept a Waiting Call 65 Data Ports E E 20 Account CodeS 77 Day Night 0 2 40 Account Codes Forced mode
24. 120 Inter Tel 3000 Administrator s Manual The following table lists the available System options with their defaults if applicable English See page 93 See page 83 Change password e System Password e Speed Dial Password Programming position Night Service e Automatic on times e Automatic off times e Weekend service Music on hold Internal source External source extension selected to connect the source Tone on hold Silence Line key light e Light flashing on hold e Light steady on hold Change greetings e Auto attendant day e Auto attendant night e Courtesy service day e Courtesy service night Call logging Call logging on Call logging off Restricted call log on Enable X on X off Print Log Timers Recall on hold Recall on transfer Forward on no answer Courtesy delay Open the door Door Phone ring dur Call park Ringback time duration Auto Attendant Day Auto Attendant Night System Voice Box delay Auto Attendant VM message length Hunt Timer Door Phone Door Phone equipped e Door Phone unequip PA amplifier equipped e not equipped 1111 0000 Extension 20 Not programmed Internal source Light flashing on hold Default messages Call logging off 90 seconds 30 seconds 11 seconds 30 seconds 5 seconds 30 seconds 180 seconds 30 seconds 4 seconds Immediate answer 4 seconds Immediate answer 10 seconds 1 second 60 seconds 15 s
25. Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until RBS or PRI SDN is displayed Select the PRI ISDN option Select the Protocol Q931 option When Protocol Q931 is selected the menu updates to show the two options National ISDN 2 or AT amp T SESS e Select the required option Programming the Line Build Out for PRI The Line Build Out can be set at 04 7 5dB 15dB or 22dB From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until RBS or PRI SDN is displayed Select the PRI ISDN option Select the Line Build Out option Select the required option from the display The default setting is 7 5 dB Note This option is presented for both the RBS and the PRI programming Programming the Line Gain for PRI From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until RBS or PRI ISDN is displayed Select the PRI ISDN option Select the Line
26. ee 69 PROGRAMMING THE SYSTEM TO DISPLAY CALLER ID INFORMATION 70 TO ASSOCIATE A CALLER NUMBER WITH A NAME AND ROUTE THE CALL TO AN EXTENSION 70 STORING AND REDIALING CALLER NUMBERS CALLER ID 118 71 PAGIN eara 72 PROGRAM AN EXTENSION FOR USE WITH PUBLIC ADDRESS AMPLIFIER 72 TO MAKE AN ANNOUNCEMENT OVER A PUBLIC ADDRESS 73 TO RESPOND TO A PAGE OVER THE PA 5 5 2 2 22 2 0 0000 73 TO MAKE AN ANNOUNCEMENT OVER THE SPEAKERS OF ALL DIGITAL TELEPHONE SEIS EES 73 TO MAKE AN ANNOUNCEMENT OVER THE SPEAKERS OF ALL DIGITAL TELEPHONE SETS AND THE Couvenseyagest ERER cee 73 SINGLE EXTENSION PAGE 74 ANSWER SINGLE EXTENSION PAGE CALL YOUR EXTENSION 74 TO PROTECT DIGITAL TELEPHONE SETS AGAINST PAGING ANNOUNCEMENTS 74 PREVENT EXTENSIONS FROM USING THE PUBLIC ADDRESS 74 MANAGER ASSISTANT A A 74 SET UP MANAGER ASSISTANT COMBINATIONS 74 TO PROGRAM A KEY TO ANSWER THE MANAGER S 75 TO DEDICATE A CO LINE TO MANAGER S
27. list When an item is selected from a list it is indicated by a Unselected items are indicated by a 9 Using the Scroll Keys The Scroll Keys are located under the display and are used to scroll up and down through the display options as well as back and forward when text is being entered When the Scroll Down key N is pressed while scrolling through the display options the next three available choices are shown Conversely pressing the Scroll Up key will take you back up the display to the previous three choices Using the Clear Key If you press the clear key for 2 seconds when on a call it will clear the call down When you are scrolling through menus pressing the key steps back to the previous level menu If you are entering digits before lifting the handset or entering text pressing the key deletes the last digit on the display Using the Keypad The Keypad can be used to enter digits when dialing or text when programming names or messages Entering Text when Programming Names or Messages e Press 2 once for A twice for so on Pressing 2 continuously loops through ABCabc2 Press 3 once for D twice for E three times for F and so on e Selecting a different key moves the cursor on automatically to the next location If the next letter is on the same key you can either wait for two seconds for the cursor to move on or press the right Scroll key to move to the next lo
28. option e The system initiates call to that number From a standard analog phone dial 0 to activate Return Call Note To return calls to external callers the Caller ID service must be available on the CO lines Transferring Calls to Voice Mailboxes You can transfer calls to any voice mailbox without calling the extension When you on a call select Transfer to Voice Mail e The menu is updated showing those extensions equipped with voice mailboxes Select the extension e Select Transfer or replace the handset From a standard analog phone press Hookflash and dial 710 Dial the extension number and replace the handset To Retrieve Voice Mailbox Messages Remotely In order to access your voice mailbox remotely you must have your calls forwarded to your voice mailbox and have either a line programmed to ring directly at your extension or have a line programmed with the Auto Attendant service See page 44 You can also have your call transferred to your voice mailbox Ifa line is programmed to ring directly at your extension and your voice mailbox is turned on dial the line number Ifyou do not have a line ringing directly to your extension dial in on an Auto Attendant line When you receive the Auto Attendant message dial your extension number e Callin on a line that you know will be answered and have the call transferred to your voice mailbox e When answered by your voice mail greetin
29. or external in which case an external source must be connected to your system To Supply Music Tone or Silence to Callers on Hold From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key Y until Music On Hold is displayed Select Music On Hold Select the option Internal Source External Source Tone On Hold Silence that you want The default is Internal Source and the indicates the current program setting Internal callers always returned Tone On Hold e If external source is selected the extension menu is displayed Select the extension that the external music on hold module is connected to Press the speakerphone key to finish programming HOT LINE Extensions can be programmed so that they automatically dial a number when they go off hook The number dialed can be an extension or an external number From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Press the Scroll Down key until Hot Line is displayed Select Hot Line Select the extension from the extension men
30. 1111 by default followed by Press the Scroll Down key until Change password is displayed Enter your new voice mail password which can be up to eight digits long Press Confirm Press the speakerphone key to finish programming From a standard phone dial 0 to change the password To Compose a Message and Send It to Another User This feature allows a user to compose a voice message from within a voice box and send that message directly to single or multiple voice boxes They can also compose a message and leave it in their own voice mailbox Press the MESSAGE key Select Voice Messaging Enter your extension number when prompted Enter your voice mail password 1111 by default followed by Press the Scroll Down key until Compose a message is displayed Record the message after the tone Press Confirm Select the voice mailbox or mailboxes the message is to be sent to Press Confirm to send the message From a standard phone dial 5 to compose a message When the message is recorded press Enter the first extension number and press If more extensions are to be selected enter their numbers separated by To send the message dial again or hang up 53 Inter Tel 3000 Administrator s Manual To Access Voice Mailboxes Press the MESSAGE key Select Voice Messaging Enter your extension number which is your voice mailbox number Enter your voice mail password 1
31. 196 Digit 5 Presented to group 16 to ring this group dial 195 Digit 6 Presented to group 15 to ring this group dial 194 Digit 7 Presented to group 14 to ring this group dial 193 Digit 8 Presented to group 13 to ring this group dial 192 Digit 9 Presented to group 12 to ring this group dial 191 Digit 0 Presented to the group or extension programmed for the line in the Incoming Ringing programming The default is that group which contains the first eight extensions is rung The user can adjust the timer This timer is programmable from 1 5 seconds in user timer programming The timer is AA Dial Wait See page 102 Note This single digit dial through feature has the same behavior if used when listening to a standard system mailbox greeting Dialing when Listening to the Auto Attendant Greeting If one of the Directory services is programmed on then the relevant directory message is played If a Directory service is not programmed the call is presented to the destination set in the Incoming Ringing programming for the CO line Dialing when Listening to a Standard Mailbox Greeting When listening to a greeting from an extension system or phantom mailbox where messages can be left the greeting is skipped and the record tone is returned The caller uses to skip the greeting and start to leave a message immediately Dialing when Listening to a Message Only Voice Mailbox The call is presented to the d
32. 4 Allowed codes that can be combined with Class 2 or 3 Allowed 5 Table Restricted codes that can be combined Class 1 2 or 3 Restricted 6 Table Note The emergency code 911 cannot be restricted Note Both Classes 5 and 6 can be associated with the same extension Note Class 5 cannot be associated with Class 4 extensions To Program Class of Service Tables From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Class Codes is displayed Select Class Codes Select the Table to which you want to assign codes Table 2 3 Allowed Table or Restricted Table Select an Index Number and enter the code When entering a code an additional option is given on the display of your digital telephone set This option is the Any key which when selected inserts the symbol X into the next character of the code number you are entering The symbol X will represent any number 1 to 0 85 Inter Tel 3000 Administrator s Manual e Select Confirm when the code is entered Press the speakerphone key to finish programming To Restrict Extension Outgoing Calls During the Day With this feature you can assign the extensions to a Class of Service that will op
33. Disturb If the group is busy the call is queued to the group and call waiting is presented to all the busy extensions in the group Incoming Calls to a Hunt Group When an incoming call is presented to a hunt group the call rings a single extension in the group The extension is selected depending on the Hunt distribution option selected i e Linear Circular or Longest Idle If the call is not answered by the first extension it then rings the next available extension in the hunt group IMPORTANT Extensions must be LOGGED IN for them to receive hunt group calls If no extensions are logged in to the hunt group the call will be diverted to extension 20 The Hunt Group Timer determines the length of time that a call rings a phone to an extension before going to the next available extension in the hunt group This timer is programmable and is set at 15 seconds by default the range of this timer is 1 second to 300 seconds 1 second to 5 minutes See Group Programming on page 38 If the call remains unanswered it is presented in turn to all the available extensions in the hunt group If the call has rung all the available extensions in the group and is still not answered forward on no answer will be activated if programmed If forward on no answer is not programmed the call will continue to ring the last available extension in the group until it is answered or the caller hangs up 37 Inter Tel 3000 A
34. Forward to VM or enter 710 as the extension number If Forward No Answer is activated to 710 the voice mailbox will answer calls unanswered after four rings If Forward When Busy is activated to 710 calls you cannot receive will be answered by the voice mailbox For information on how to Forward calls see page 32 To Monitor Pick Up Callers as they Speak to a Voice Mailbox You can operate your voice mail in voice mail monitor mode In this mode when calls are forwarded to your voice mailbox and your extension is free the call is relayed over the speaker of your digital telephone set If you lift your handset you can intercept the call in which case no message is left in the voice mailbox Press the MESSAGE key Select Voice Messaging Enter your extension number or select your extension using the display keys when prompted Enter your voice mail password 1111 by default followed by Press the Scroll Down key until Monitor is displayed Select Monitor Select Monitor On or Monitor Off Press the speakerphone key to finish programming To Change a Voice Mailbox Password By default each extension is allocated the same voice mail password 1111 You can enter your own password which can be up to eight digits long as follows Press the MESSAGE key Select Voice Messaging Enter your extension number when prompted Enter your voice mail password
35. NOT DISTURB ON YOUR 0 2 222 0000 80 TO CANCEL DO NOT DISTURB ON YOUR 2 2 2 2 22 2 12 80 Inter Tel 3000 Administrator s Manual ROOM MONITOR 80 EXTENSION LOCK 80 TO LOCK YOUR EXTENSION ics hoes uSed stun cebysogubicesbincdesesewededs 80 UNLOCK YOUR EXTENSION 80 TO MAKE CALL FROM A LOCKED 2 0000 81 TO CHANGE YOUR EXTENSION 5 2 04242222 1 2 81 TO EXAMINE EXTENSION LOCK 55 2 000 81 TONE PROTECTION 82 PROGRAM AN EXTENSION RECEIVE CALL WAITING TONES 82 TO PROTECT AN INDIVIDUAL CALL FROM CALL WAITING TONES 82 REMINDER CAT Da 82 SET YOUR EXTENSION TO GIVE YOU A REMINDER CALL AT GIVEN TIME lesa et oat et Tce 82 TO REVIEW AND CANCEL A REMINDER CALL 82 SENDING HOOKFLASH WHILE ON A 83 SEND A HOOKFLASH SIGNAL TO A CO 2 2
36. Option Capacity Notes CO lines 20 20 Lines total DSL Interface 1 On the Broadband Module interface 1 Either 24 T1 or 23 Primary Rate ISDN channels NON Base T d hub Supplied on the Broadband Module Digital telephone sets 40 40 extensions maximum Standard telephones Cordless phone 40 Hybrid extensions digital telephone set or 40 standard analog telephone IP Extensions 12 max The Broadband Module supports up to 12 IP extensions and VoIP trunks Programming extension via digital telephone 1 Extension 20 default set Operator extension 1 Extension 20 Headset operation Yes Door Phone extension 1 Extension 23 Door Open All extensions Public Address Yes Outgoing Line Groups 11 Extension Groups 20 A total of 20 extension groups is available Hunt Groups Incoming Ringing Groups Courtesy Service Yes Extension Voice Mailboxes 40 Phantom Voice Mailboxes 10 Optional Voice Module must be equipped Three Group Voice Mailboxes 20 versions are available Customized Courtesy Service Yes 2 port 4 hour capacity System Voice Box Service Yes 4 port 8 hour capacity Auto attendant Service Yes 8 port 20 hour capacity Speed Dial System 500 Speed Dial Personal 30 Classes of Service Call Restriction 6 classes 4 Tables of codes Conference Calls 3 simultaneous Conferences are limited to three participants conferences SMDR Yes Internal External Music On Hold sources Yes External Music On Hold module req
37. Programming the pager number and the pager dial string Press the MESSAGE key Select Voice Messaging Enter your extension number which is your voice mailbox number Enter your voice mail password 1111 by default followed by Select Remote Notification Select Programming Select Pager Number Select Change Enter the number Press Confirm The menu updates to allow the dial string to be entered Press Change Enter the digits required by the pager company Press Confirm To complete the programming select whether all messages or priority messages should be notified and turn remote notification on as described above in programming personal numbers From a standard phone dial 4321 to enter the pager number and dial string Selecting the Extensions that can activate Remote Notification In default no extension can set remote notification Those extensions that can set remote notification are programmed in system programming From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Select Remote Notification Select the extensions that are to be allowed to record calls Selecting the Number of Simultaneous Calls The number of simultaneous remote notification calls can be set at 1 or 2 From the Pro
38. Speed Dial Numbers to Override Call Restrictions You can wish to allow extensions to dial numbers entered in the System Speed Dial list which they are restricted from dialing directly For example these could be numbers that extensions in Classes 2 3 or 4 cannot dial directly Entering these numbers into the System Speed Dial list and activating this feature on the extensions allows the restricted extensions to access these numbers By default this feature is not activated on any extension From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Press the Scroll Down key until Sys Speed no Override is displayed Select Sys Speed no Override Select the extensions on which you wish to activate the feature Those extensions allowed to dial System Speed Dial numbers not normally appropriate to their Class of Service are indicated by a Press the speakerphone key to finish programming Note Numbers on an extension s Personal Speed Dial list cannot override the Class of Service restriction of the extension 86 Inter Tel 3000 Administrator s Manual POWER FAILURE OPTIONS To Provide Battery Backup Your Inter Tel 3000 can be equipped with an optional Battery Backup Unit BBU When equipped full operation of the Inter Tel 30
39. Telesecretary Service is provided in the extension programming menu and is programmed as follows From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extension Press the Scroll Down key until Telesecretary Service is displayed Select Telesecretary option When Telesecretary is selected the option to turn it on and off is presented Select the Telesecretary option When Telesecretary is set on the display states Call for xxxxxx where xxxx is the received DID DNIS number If the called number has an associated name in the DID DNIS table the name is displayed instead of the number Note This feature does not apply to analog caller ID phones These phones will be presented with the caller ID information only 116 Inter Tel 3000 Administrator s Manual PRESENTATION OF LINES ON THE SYSTEMPHONES PROGRAMMED SYSTEMPHONE KEYS IN KEY SYSTEM MODE The systemphone keys are programmed with Lines 1 8 in the case of the eight key set and Lines 1 16 in the case of the sixteen key set If the switch is programmed with a interface pressing Line 1 will select the first line selecting Line 2 will select the second line etc If the switch is programmed with a PRI interface pressing Line 1 will request
40. Timers Press the Scroll Down key N until Hunt Timer is displayed Select Hunt Timer Enter the time required in seconds 001 300 Press Confirm The timer is set at 15 seconds by default Logging In and Out of Hunt Groups When an extension is programmed as a member of a hunt group the option to log in or out is shown on the display of the phone When Log In Out is selected you are presented with a menu showing the groups that you are a member of Those with a solid diamond are the groups you are logged in to Select the extension you want to log in to or out of Note When a standard analog phone has been assigned to a hunt group the code to log in out to the hunt group is 723 followed by the group directory number 180 199 To log in to all groups you are a member of dial 7231 To log out of all groups you are a member of dial 7230 Note The Log In Out can take up to 1 minute to be displayed on the digital telephone set screen OUTGOING GROUPS To Program Lines into Groups for Access using the Codes 9 or 760 769 CO lines can be grouped together in up to 11 outgoing groups Each outgoing group is associated with a code These codes are 9 760 769 with group 1 being associated with 9 etc Dialing a code selects a line from the associated outgoing group From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is
41. date information for the displayed calls is shown for a few seconds instead of the time You can scroll through the stored numbers by using the Scroll Up and Scroll Down key situated below the display If you press the display key beside a particular record the system automatically selects a free line and dials the displayed number If the extension is restricted from dialing or if there is no line available you will hear a busy tone To Program the Caller ID List to Store All Calls or Unanswered Calls Only The system Caller ID List can store either all calls or unanswered calls only From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Caller ID List is displayed Select Caller ID List Select Store All calls or Store Unanswered Calls Press the speakerphone key to finish programming 71 Inter Tel 3000 Administrator s Manual To Set up Extensions with an Individual Caller ID List You can program up to 40 extensions to store ten numbers each Each of these extensions will have a separate record of calls that ring on CO lines programmed to ring their extensions only From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming i
42. displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until Outgoing Groups is displayed Select Outgoing Groups 39 Inter Tel 3000 Administrator s Manual e Select the group you wish to set up Up to 11 groups can be set up each with a corresponding access code 9 or 760 769 e Select the lines to be in the group The lines in the group are indicated by a Press the speakerphone key to finish programming Note Lines can be in one outgoing group only Selecting a line to be a member of a group automatically removes it from all other groups Note To program Outgoing Groups when or PRI interface card is installed see page 112 INCOMING RINGING PROGRAMMING By associating lines with groups or individual extensions you can have lines ringing different groups or individual extensions in day and night modes From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Select Incoming Ringing Select the line Select Day Night or Day and Night If the line is to ring an individual extension select Extension and then the required extension If the line is to be presented to a group select Group and
43. extension circuits off a parent PABX or an analog port on an ISDN T A From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key N until PSTN Programming is displayed Select PSTN Programming Press the Scroll Down key until Long CO Line is displayed The Lines with Long CO line programmed are indicated with a Press the speakerphone key to finish programming Enhanced Emergency Service E911 In some states it is a requirement that the extension that dialed an emergency number is identified to the Emergency Services This is achieved by setting the E 911 service on for the system From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until 911 amp extension number is displayed Select the On option Press the speakerphone key to finish programming 101 Inter Tel 3000 Administrator s Manual Programming System Timers You can set various timers from the programming extension to suit your requirements From the Programming extension press the PROGRAM key Press the Scroll Down key unt
44. external calls on special hold by parking them in the system Any extension can then pick up the call To Park and Retrieve a Call e Ona digital telephone set select Call Park on the display e Select the Park position 1 5 e Pick Up Park is then displayed on the top line on the display on all digital telephone sets e Select Pick Up Park and the Park position 1 5 to retrieve the parked call Note A parked call will recall after three minutes if it has not been picked up On a standard analog phone the code is Hookflash 712 1 5 to park a call and 712 1 5 to retrieve it Note Once a call is parked the extension must use the pick up park feature Pressing the appropriate line key can not retrieve the call Barge In The Barge In feature allows extensions break in on other extension calls When an extension is programmed to have the barge in feature the prompt Barge In is added to the idle menu on the digital telephone sets To barge in on an extension select Barge In on the idle menu The extension list is displayed Select the extension to barge in on The extension must be on a call and this is indicated by a If the barge in is successful the text Barged In is displayed A programming option is available that disables the warning tone when barge in is activated A further option is provided to protect extensions from Barge In If an attempt is made to barge i
45. follows Press the Scroll Down key until External Consultation is displayed Select the External Consultation option on the display Select a free line and dial the number When the call is answered you can go back and forth between both calls by selecting the Return and Hold You can return to the call on hold and release the current call by selecting Return and Release From a standard analog phone press the Hookflash key dial a line access code 9 760 769 and when dial tone is returned dial the second number Pressing Hookflash and pausing for four seconds goes back and forth between both calls Pressing Hookflash and dialing 1 releases the current call and returns to the call on hold Pressing Hookflash and dialing 2 places the current call on hold and returns to the other call Button Hopping If you press a line key while on a call the line associated with the pressed key is selected and the current call is dropped There is a programming option to turn button hopping off so that when you press a second line key the call on the first line key is placed on hold From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Button Hopping is displayed Select Button Hopping The progr
46. handset e When you are paged select Answer Page on the nearest digital telephone set and you will be connected to the paging extension From a standard analog telephone the code is 717 To Make an Announcement over the Speakers of all Digital Telephone Sets The Internal Paging feature allows any extension to make an announcement over the speakers of all digital telephone sets Only digital telephone sets that are page protected will not be paged e From the Idle Menu press the Scroll Down key until Paging is displayed e Select Paging e Select Page All Digital Telephone Sets e Make your announcement From a standard analog phone the code is 716 To Make an Announcement over the Speakers of all Digital Telephone Sets and the PA The Page All feature allows any extension to make an announcement over the speakers of all digital telephone sets and the PA amplifier Only digital telephone sets that are page protected will not be paged From the Idle Menu press the Scroll Down key until Paging is displayed Select Paging Select Page Make your announcement From a standard analog phone the code is 795 73 Inter Tel 3000 Administrator s Manual Single Extension Page The Single Extension Page feature allows you to call and speak over the speaker of an individual digital telephone set If the digital telephone set is page protected the call will fail e From th
47. is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Change Greetings is displayed Select Directory Message Select Record Greeting Record the message after the tone and then press Confirm Note This directory message applies to the Simple Directory Service only Dial Name Directory Service When the Dial Name Directory service is programmed in the switch it is accessed by dialing when listening to the auto attendant greeting The Directory greeting is returned Using the keys on your telephone please spell the last name of the person and then press pound For the letter Q press seven for the letter Z press nine To exit the directory press star Note This message cannot be changed The directory greeting that can be programmed applies to the Simple Directory Service only The Quick spell method of entering names is used If the user does nothing no digits are detected the message is replayed after a 5 second delay If no digits are entered after a further 5 seconds the call is presented to the destination set in the Incoming Ringing programming for the CO line See Page 37 If is dialed the Auto attendant message is played When the user enters the name followed by the extension name is played followed by the following message Tf this is correct press pound For the previous na
48. key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Amplifier is displayed Select PA Amplifier Select PA Equipped Select the extension to which PA system is connected Press the speakerphone key to finish programming Note The extension that has been programmed as the Programming extension will not be displayed as an option on the screen Note The extension that has been programmed as the PA extension will be indicated by next to the extension 72 Inter Tel 3000 Administrator s Manual To make an Announcement over a Public Address System If there is a Public Address PA system connected to your Inter Tel 3000 any extension can make an announcement over the PA system e From the Idle Menu press the Scroll Down key until Paging is displayed e Select Paging e Select Public Address and make your announcement The announcement last a maximum of fifteen seconds Note Do not hang up if you want the paged party to be able to respond directly to your page From a standard analog phone the code is 720 To Respond to a Page over the PA System If you have been paged over the PA the PA Answer feature puts you in direct contact with the paging extension provided that the person who paged you has not replaced the
49. match is made in the Called number table then the call is routed based on the Called number If no match is made in either table the call is presented to the group or extension programmed for the line or the PRI Interface in the incoming ringing programming This is Group 1 in default A programming option is provided to allow calls to be routed on the called number first and if no entry is found then to check the calling number table DISPLAY OF CALLING CALLED NUMBERS The Calling number if available via ANI or Caller ID is presented on all incoming calls If a name is associated with the number in the CID ANI table the name is used If there is no name in the CID ANI table and a name is associated with the number in the system speed dial list then this name is presented If no name is associated with the number in either the CID ANI table or the system speed dial list and a name is provided from the network then the name provided by the network is displayed If no caller information is available the display shows Line x where x is the number of the line the call is received Note ANI on CAS does not provide ANI CPNIE with ISDN does provide a name 115 Inter Tel 3000 Administrator s Manual Note With ISDN if the Caller Number field is provided then it can be displayed regardless of the presentation flag TR 11087 provides this information TELESECRETARY SERVICE A new programming option
50. or name If more than one caller is calling at any one time the number displayed will be that of the first call in the queue When this call is answered by one of the ringing telephones the number of the next call in the queue will appear on the displays of the other ringing telephones 69 Inter Tel 3000 Administrator s Manual e If your digital telephone set is not ringing for the call you can examine the incoming call ID by selecting Examine Incoming Call The same information shown on the ringing digital telephone sets is then displayed Programming the System to Display Caller ID Information If you subscribe to the Caller ID service from your telephone company then you can program the system to display caller numbers From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until PSTN Programming is displayed Select PSTN Programming Press the Scroll Down key until Caller ID Detection is displayed Select Caller ID Detection Select the Lines that have the Caller ID service enabled The lines you select will have displayed beside them Press the speakerphone key to finish programming To Associate a Caller Number with a Name and Route the Call to an Extension Up to 100 name
51. reception area anyone visiting your premises can call when they arrive and you can speak to them before you let them in Your Inter Tel 3000 also features a Doorstrike relay output which can be used to operate a Doorstrike mechanism to allow you open the door from your extension You must purchase the Doorstrike mechanism yourself and arrange for a qualified electrician to install it To Program a Door Phone From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Select Door Phone Select Door Phone Equipped Press the speakerphone key to finish programming To Program which Extensions the Door Phone will Ring You can choose which extensions will ring upon calling from the Door Phone for either Day or Night Service e From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password Select Lines Select Incoming Ringing Select Door Phone Select Day Night or Day and Night If the Door Phone is to ring an individual extension select Extension and then the required extension If the line is to be presented to a group select Group and then the required gro
52. selection For DID Line Types the following options are available None No Service Type is set ANI DNIS ANI 105 Inter Tel 3000 Administrator s Manual DNIS ANI DNIS From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until RBS or PRI SDN is displayed Select RBS Select Line Type Select DID line type Select one of the options listed above The default setting is None For Loop Start Line types the following options are available None No Service Type is set Caller ID From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until RBS or PRI ISDN is displayed Select RBS Select Line Type Select Loop Start line type Select one of the options listed above The default is that no service type is set If Ground Start is selected no additional menu is presented There are no services available on Ground Start lines Programming the Start Types When E amp M Service Type is selected four Start Types are available Immediate Wink Delay Dia
53. sets if the call was presented to a group is extinguished An answered call lights up on the digital telephone set that answered the call Calls Put on Hold If a digital telephone set puts a call on hold the light associated with the line on the digital telephone set flashes at the Hold Rate No other line key on any other digital telephone set is lit The option to Return to Call is given on the digital telephone set menu The phone returns to idle To put a call on hold from a standard analog phone press the Hookflash key on the phone and go back on hook To retrieve the call on hold lift the handset and dial the code 719 DO NOT DISTURB If your extension is set to Do Not Disturb anyone trying to call you will receive a busy engaged tone If the person trying to contact you has a digital telephone set Do Not Disturb Enabled will appear on its 79 Inter Tel 3000 Administrator s Manual display Call Back and Reminder Call are the only incoming ringing that will be accepted when this feature is set To Set Do Not Disturb on Your Extension e From the Idle Menu press the Scroll Down key until Do Not Disturb is displayed e Select Do Not Disturb Note Do Not Disturb is not available on extension 20 the operator position To Cancel Do Not Disturb on Your Extension e From the Idle Menu Select Cancel Do Not Disturb This option is displayed only when the featu
54. the receiver e Check that the CCU and receiver are not on the same circuit the CCU must be powered from isolated dedicated AC outlet If necessary the user should consult the dealer or an experienced radio television technician for additional suggestions The user can find the following booklet prepared by the FCC helpful How to Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington D C 20402 Stock No 004 000 00398 5 If RFI problems persist contact Inter Tel Customer Support Inter Tel 3000 Administrator s Manual SAFETY REGULATIONS Important Safety Instructions The following safety information is reprinted from UL 60950 2000 When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following 1 25 12 Read and understand all instructions Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water for example in a wet basement Do not place this product on an unstable cart stand or table The product can fall causing serious damage to the product Slots and openings in the cabinet and the back or bottom are provided for ventilation to pro
55. then the call is presented to a ring group Hunt Timer The time a calls rings an extension in a hunt group before it is diverted to the next extension in the group Notification Delay This is the time interval between receiving a message in a mailbox and making the first remote notification call Notification Interval When a remote notification call is not successfully completed this is the interval the system waits before making the next remote notification call To Reset the System There are two system reset options available a warm and a cold reset From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Reset Options is displayed Select Reset or Reset To Default CAUTION These are complete system resets not individual extension resets Selecting Reset warm reset will reset the system and cut off all established calls Selecting Reset To Default cold reset will reset the system cut off all established calls and remove all programming from the system 103 Inter Tel 3000 Administrator s Manual T1 PRI INTERFACE The system can be equipped with a 1 card to provide up to 24 1 Robbed Bit Signaling RBS channels or 23 Primary Rate ISDN channels The programming
56. then the required group Press the speakerphone key to finish programming The default is that all lines ring group 1 in both day and night modes Note program Incoming Ringing when or PRI interface is installed see page 109 DAY SERVICE NIGHT SERVICE The Day Service Night Service feature allows you to change the extensions which ring on incoming calls change the class of service at each extension and change the voice greeting heard by callers if you have voice mail installed These changes can take place automatically at pre programmed times daily or can be invoked manually Furthermore the system can be programmed to remain in Night Service over the weekend To Set the Automatic Start and End Times for Night Service The Automatic Night Service feature allows you to set two time bands in each twenty four hour interval the system then automatically enters Night Service From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Night Service is displayed Select Night Service Select Automatic On Times Select On Time 1 to set the first time the Night Service turns on automatically Enter the time in 24 hour format e g 1400 is 2
57. to the PBX and dial the extension number Note The system will take the access digits into account in deciding whether the extension is restricted from making the call according to its Class of Service For example an extension prevented from making external calls will be also prevented from making external calls through the parent PBX Both external numbers and PBX extension numbers can be entered into Personal and System Speed Dial Lists When a speed dial number is selected for dialing the system checks whether the number is a PBX extension by checking the number of digits against the programmed extension number length If it is a PBX extension the system selects a PBX group and if a line is free dials the digits If the selected number is an external number the system attempts to select a CO line If one is available it dials the number without inserting the access digits If a CO line is not available a free PBX line is selected and the access digits are automatically inserted If Redial is activated the number is redialed on the same group on which the original call was made To Program PBX Access Digits From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until PBX Group is displayed Select PBX Group Select
58. voice mailbox dial through etc The greeting is played twice to the caller there is a gap of three seconds between the greetings After the greeting is played for the second time the call is disconnected Voice Mailbox Capacity You change the message capacity of Mailboxes from the default of 20 messages per Mailbox to a higher or lower amount depending on demand e Enter the System Programming password and select Extensions e Press the Scroll Down key until Mailbox Capacity is displayed e Select Mailbox Capacity e Enter the maximum number of messages to be stored per Mailbox Press the speakerphone key to finish programming Voice Mailbox Capacity Used You can check the capacity used in Mailboxes e Enter the System Programming password and select Extensions e Press the Scroll Down key until VM Capacity Used is displayed e Select VM Capacity Used e Select the box to be examined The top line of the display indicates the percentage that is used System Voice Mailbox This feature allows you to set up a System voice mailbox to answer incoming calls This service is only available when a Voice Module is installed You can select which lines are to be answered by the System voice mailbox when it is turned on You can select how long a call rings before the System voice mailbox answers All messages received are stored in a System voice mailbox which is controlled by extension 20
59. when Trunk Type ISDN is programmed The number of ISDN B channels available is set in the Equipped Line Programming In this case lines 1 23 are the B channels and Lines 24 27 are any CO lines installed From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Select Equipped Lines option The menu updates to show lines 1 23 In the case of ISDN PRI there is no direct correlation between the line number and any particular B Channel e This programming option is used to determine the number of B channels available to the switch e Select the number of lines corresponding to the number of B channels available If a line is programmed as unequipped busy tone and the message Not Equipped is presented on the display when a key programmed with the line is selected INCOMING RINGING AUTO ATTENDANT COURTESY SERVICE If the interface is programmed as Trunk then each programmed line is treated as a separate line and the lines are presented as Line 1 Line 24 If CO Lines are equipped then they are numbered from Line 25 28 109 Inter Tel 3000 Administrator s Manual Each line can be programmed to ring a different group or extension They can be individually programmed to be answered by Auto Attendant or the Courtesy Service in
60. you can make calls receive calls and use the features without lifting the handset Volume Keys 4 Function Keys Hold Eight and Sixteen Key Digital Telephone Sets Program Speaker Key Light Message Directory Message Waiting Ringing Indicator Redial Last Number Data Socket and Saved Numbers Headset Socket underneath i 122522555 5 2 Keys A Numeric Keypad Display Keys Inter Tel 3000 Administrator s Manual Sixteen Key Digital Telephone Set with DSS Mute Key Volume Keys Speaker Key Light 4 Function Keys Hold Program Message Directory Message Waiting Ringing Indicator SENEN KEEA o a Data Socket and Headset Socket underneath Programmable Keys Programmable Scroll Edit Keys Numeric Keys Keypad Sixteen Key Digital Telephone Set Speaker 4 Function Keys Hold Program Message Directory Message Waiting Ringing Indicator Data Socket and Headset Socket underneath 1705 Internal Call Redial Last Number Display Keys Saved Numbers Scroll Edit Keys Programmable Keys N 15 Inte
61. 0 Trunk to trunk 22000000000 31 32 33 34 Inter Tel 3000 Administrator s Manual Prohibition 26435 nade eee wands 95 Unlock Your Extension 22211 22 80 Useful samples of digit translation single digit dial through Auto 43 Voice 0 44400 51 Voice Mail 59 Voice Mail Passwords 59 Voice mail remote access 55 Voice Mailbox 59 Voice Mailbox 60 Voice Mailbox 51 Volume KeyS 0 cececeesecesecsseenseeeeeseeseeeseeeerees 19 Weekend 41 Administrator s Manual Issue 5 May 2007 Part number 618 5038
62. 00 is provided for at least one hour in the event of a power failure Battery Alarm If your system is equipped with a battery a message Battery is displayed on extension 20 if the system is running on the battery If you are not aware that the normal power has failed check that the Inter Tel 3000 System is correctly plugged in To Make Outgoing Calls Following a Power Failure e In the event of a power failure with the system not equipped with BBU analog CO lines are switched automatically to standard analog telephones and calls can be made and received on these lines until the power is restored system installer will indicate the location of these phones e A minimum of half the equipped CO lines are connected to phones LIGHT EMITTING DIODE LED INDICATORS A status LED on the BBU is provided e GREEN indicates the unit is running from the main AC power source and the battery is charging or fully charged e ORANGE indicates the unit is running off the battery indicates that the battery is discharged e Flashing RED indicates the battery is disconnected and the system is running from the main AC power source 87 Inter Tel 3000 Administrator s Manual USING A DOOR PHONE You can equip your Inter Tel 3000 with an optional Door Phone The Door Phone has a button which when pressed rings at programmed extensions and has a microphone speaker for communication With a Door Phone installed in your
63. 00pm Press Confirm Select On time 2 to set the second time the Night Service turns on automatically Enter the time in 24 hour format e g 1400 is 2 00pm Press Confirm Select Off time 1 to set the first time the Night Service turns off automatically 40 Inter Tel 3000 Administrator s Manual Enter the time in 24 hour format e g 1400 is 2 00pm Press Confirm Select Off time 2 to set the first time the Night Service turns off automatically Enter the time in 24 hour format e g 1400 is 2 00pm Press Confirm Press the speakerphone key to finish programming To Manually Turn on Night Service The Manual Night Service feature enables you to turn Night Service on or off manually When you turn Night Service on the Night Service ringing and Class of Service come into operation At extension 20 from the Idle Menu press the Scroll Down key until Night Service is displayed e Select Night Service Note When the Night Service is activated Night appears on the display on all the digital telephone sets On extension 20 only one of the display key options will be Cancel Night Service When this button is pressed night service will be disabled From a standard analog phone on extension 20 dial 738 to toggle the night service on and off To have Night Service Remain on over Weekends The Weekend Serv
64. 111 by default followed by You are presented with the Voice Messaging Control Menu The options displayed are Play Erase All Messages Greeting Change Password Monitor Record Remote Notification Compose a Message and Cancel e Select the display option you require Note Remote Notification is presented when the voice mailbox is programmed for it See page 56 Note To access a group Mailbox enter the group number 180 199 as the extension number To access a Phantom Mailbox enter the Phantom Mailbox number 100 109 as the extension number The code to access your voice mailbox from a standard analog phone is To Retrieve Messages Left in a Voice Mailbox If new voice messages have been left in your voice mailbox the Message Waiting Light located on the top right hand corner of your digital telephone set will be on In addition the top line on your digital telephone set display will show New voice messages The dial tone returned when there are new messages in your voice mailbox is a broken tone 600ms on 200 ms off 800ms on and 400ms off e Select New Voice Messages e Enter your extension number e Enter your voice mail password which 15 1111 by default followed by Select Play The new messages are played The code to access your voice mailbox from a standard analog phone is When listening to the greeti
65. 2 Select option Name Programming Restriction Classes Tone Protect Select option Page Protection Open Door Restriction Personal Caller ID List 3 4 Select option Sys Speed Dial Override Voice Mail Boxes Extension Disconnect Select option VM Capacity Used No Call Logging External Forwarding Keypad Confirmation 5 6 Select option Select option Examine Passwords Hot Line Restrict Use Of PA Manager Assistant Port Swapping Tele secretary 7 8 Select option Select option 20Hz Ringing Flexible Numbering Reverse Cadence DSS Extensions Call Recording Select option Barge In Paired Extensions Exit 123 Inter Tel 3000 Administrator s Manual The following table lists the available Extensions options with their defaults if applicable Feature Name programming Restriction classes e Day class of service e Night class of service Tone Protect Page Protection Open Door Restriction Individual Caller ID List Sys Speed Dial Override Voice Mail Boxes e Standard Voice Boxes e Information Only VB Extension disconnect VM Capacity Used No Call Logging External Forwarding e Trunk to Trunk calls e Calls e External calls only Examine Passwords e Extension lock password e Voice Mail password e System voice mailbox Restrict U
66. All Calls If external calls only are to be forwarded select External Calls Only Press the speakerphone key to finish programming GROUP FORWARDING This feature allows any extension within a group to forward calls for that group When a forward for the group is set any call for that group will be forwarded Calls to individual extensions in the group are not forwarded Setting a Group Forwarding from a System Phone From the Idle Menu press the Scroll Down key until Group Forward is displayed Select Group Forward Select the required group the extension can be in more than one group Select the option required and enter the destination number Select Forward to Voice Mail to forward the calls to the group voice mailbox Note group must be allocated a voice mailbox for this option to be presented See page 51 Note extension which is not in the group attempts to set or cancel a forward for that group then Invalid will be displayed To Cancel Group Forwarding If All Call Forward is set for a group all the digital telephone sets in the group have the prompt Cancel Group Forward on their displays e Press the Cancel Group Forward option e display will show the groups associated with the extension Select the required group Select the forward type to be canceled To set a Group Forward from a standard analog phone dial the Grou
67. Broken dial tone is returned when Forward All Calls is activated 32 Inter Tel 3000 Administrator s Manual Follow Me The Follow Me feature allows you to set a call forward to another extension after you have left your extension e From the digital telephone set answering the calls press the Scroll Down key until Forward is displayed e Select Forward e Select Follow Me You will be prompted to enter your extension number and your extension lock password Default password is 123 Once these details are entered the forwarding is activated e Note Once set the Idle Menu on your own extension will show the option Cancel Forward To cancel the Follow Me forwarding select Cancel Forward Note Follow Me will not forward a call from an extension if the call has been previously forwarded by Follow Me to that extension From a standard analog phone dial 735 followed by your extension number and your extension lock password Default password is 123 To cancel dial 732 at your own extension Forward When Busy The Forward When Busy feature allows you to forward all your calls to ring at another extension if your extension is busy engaged Alternatively you can forward calls to an external number if your extension is busy e From the Idle Menu press the Scroll Down key until Forward is displayed e Select Forward e Select Forward When Busy e Enter
68. Calls are presented to the free extension with the longest time interval after handling an incoming call Example of Call Handling with a Hunt Group We want 3 extensions to be programmed in a Hunt Group and we want this group to have a voice mail if the last extension to ring does not answer We need to program the 3 extensions to a Hunt Group Then we need to program this group with a voice mailbox Now we need to program a Line to call this Hunt Group Timers to adjust are Forward No Answer 15 seconds and Hunt Group Timer 15 seconds The way Inter Tel 3000 will handle this call is Call will ring first extension on the group when the Hunt Group Timer expires it will go to the second extension on the group once the Hunt Group Timer expires it will go to the third and last extension on the group the forward in no answer will apply and the call will go to the mailbox for that Hunt Group EXTENSION GROUPS Group Programming This option is used to allocate extensions to groups and to designate the type of group a Ring group or hunt group When a group is programmed it can be associated with lines Caller ID numbers and the Door Phone If a group is programmed and no lines Caller ID numbers or Door Phone are associated with it it is an Internal group A total of 20 groups can be programmed The first group is programmed with extensions 20 27 at Power Up A maximum of 16 extensions can be programmed for a group All groups can be c
69. E A FAULTY EXTENSION If an extension interface becomes faulty you can swap its extension programming to a different extension Calls for the faulty extension will be routed to the new extension From the Programming extension press the PROGRAM key Select System Programming Enter the System Programming password and select Extensions Press the Scroll Down key until Port Swapping is displayed Select Port Swapping Select the faulty extension from the extension list Select the new extension from the extension list Press the speakerphone key to finish programming 95 Inter Tel 3000 Administrator s Manual TO CHANGE RINGING FROM 50 TO 20 HZ This option allows the ringing frequency to be changed from the default 50 Hz to 20 Hz on individual extensions From the Programming extension press the PROGRAM key Select System Programming Enter the System Programming Password and select Extensions Press the Scroll Down key until 20 Hz Ringing is displayed Select 20 Hz Ringing e Select the extensions required to ring at 20 Hz Press the speakerphone key to finish programming The default is that all extensions are set for 50 Hz ringing REVERSE CADENCE The external and internal ringing cadences can be interchanged on an extension by extension basis From the Programming extension press the PROGRAM key Select System Programming Enter the System Programmin
70. E THE SOFTWARE SEPARATELY OR IN COMBINATION WITH OTHER PRODUCTS IN NO EVENT SHALL THE TOTAL LIABILITY OF INTER TEL DAMAGES EXCEED THE AMOUNT PAID BY YOU FOR THE SOFTWARE Entire Agreement This Agreement constitutes the entire agreement between You and Inter Tel and supersedes any and all prior agreements between Inter Tel and You with regard to the Inter Tel Software No amendment modification or waiver of this Agreement will be valid unless set forth in a written instrument signed by the party to be bound thereby This Agreement shall be governed by the laws of the State of Arizona No failure or delay on the part of Inter Tel to enforce its rights hereunder shall operate as a waiver of any right This Agreement and any disputes arising hereunder shall be governed by the laws of the State of Arizona United States of America without regard to conflicts of laws principles The parties hereby expressly exclude the application of the U N Convention on Contracts for the International Sale of Goods to the Agreement Inter Tel 3000 Administrator s Manual Government Restricted Rights The Software is provided with restricted rights Use duplication or disclosure by the government is subjected to restrictions set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 Oct 1988 and FAR 52 227 14 and 52 227 19 June 1987 Contractor is Inter Tel Integrated Systems Inc Chandler Arizo
71. ERENCE 36 SET UP AN INTERNAL 36 SET UP AN EXTERNAL 36 USING YOUR DIGITAL TELEPHONE SET WITH A 4 2 442 222 36 TO MAKE AN INTERNAL OR EXTERNAL CALL WHEN USING A HEADSET 36 TO END CALL WHEN USING HEADSET 36 TO ANSWER A CALL WHEN USING A 2 2 2444402 222 1 36 37 INCOMING HANDLU N Giies 37 INCOMING CALLS TO INDIVIDUAL 0 0 2044002 37 INCOMING CALLS A 37 INCOMING CALLS TO A HUNT 37 EXTENSION GROUPS 38 GROUP PROGRAMMING S 25220 38 HUNT GROUP HMER 2 tenance savy steeds 39 LOGGING IN AND OUT OF HUNT GROUPS 39 OUT GOING GROUPS 39 TO PROGRAM LINES INTO GROUPS FOR ACCESS USING THE CODES 9 OR 760 39 INCOMING RINGING 0 40 DAY NIGHT SERVICE enn iren En R E ER N EN 40 TO
72. Extension 20 can also customize the greeting You can turn the System voice mailbox service on and off at any time at extension 20 and its operation is independent of Night Service This service replicates an answering machine You can use it if you are not answering calls at lunchtime or at night or simply want to record messages from callers If desired you can have this feature on permanently so that the System voice mailbox answers calls that are not answered for a programmable period The greeting can ask callers to dial an extension number in which case the call will be transferred through to that extension Note If a call is received when the Voice Module storage is full it will not be possible to store any further messages In this case the following standard greeting will be given to the caller There is no one available to answer your call at this time If you wish to contact a particular extension please dial the number 60 Inter Tel 3000 Administrator s Manual To Turn the System Voice Mailbox On and Off e At the programming extension press the Scroll Down key until System Voice Mail Box is displayed e Select System Voice Box to turn the System voice mailbox on Select System Voice Box again to turn the System voice mailbox off Note System Voice Box will appear as one of the first options on the programming extension to indicate the System voice mailbox has been turn
73. FACES The system assumes that available line interfaces have CO lines connected to them If a line interface does not have an CO line connected ensure correct system operation by un equipping the line interface in System Programming as follows From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until Equipped Lines is displayed Select Equipped Lines Select the lines you wish to equip or unequip Equipped lines are denoted by a Unequipped lines are denoted by 0 Press the speakerphone key to finish programming Note configure unequipped line interfaces when a or PRI interface card is installed see page 109 TO CONFIGURE DISCONNECTED EXTENSIONS The system assumes that all available extension interfaces have devices connected to them If an extension interface does not have a device connected ensure correct system operation by disconnecting the extension interface in System Programming From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Press the Scroll Down key until Extension Disconnect is di
74. FORE THE SYSTEM VOICE MAILBOX ANSWER S 8 62 TO RETRIEVE MESSAGES LEFT IN THE SYSTEM VOICE 62 TO RETRIEVE SYSTEM VOICE MAILBOX MESSAGES 62 FAX 62 ADDITIONAT CALL BEATURES 63 63 ooh a oc bse Pe a hte 63 RING EAS ee oS sede 65 CAMP ON BUSY eBid geet ached eee eae 65 Inter Tel 3000 Administrator s Manual TO PRESENT A BUSY EXTENSION WITH CALL WAITING 65 TOACCEPT A WAITING ecb 65 CALL WAITING FROM EXTERNAL 65 MULTIPLE AL PARK 66 26 66 67 5 67 SETTING DISPLAY 55 5 69 DISPLAYING CALLER NUMBERS AND ROUTING CALLS
75. Gain option The menu updates to show the available options Select either Low Medium or High A solid diamond indicates the current setting 108 Inter Tel 3000 Administrator s Manual The default setting is High 3dB Note Low is the recommended receive setting as specified in EIA 464C Medium is the recommended value in EIA 464B LINE PROGRAMMING CHANGES WHEN A 1 MODULE IS EQUIPPED When a 1 module is equipped the following Line Programming options are modified The change is dependent on whether the interface is programmed as a T1 or Primary Rate ISDN interface EQUIPPED LINES Equipped Lines programming when Trunk Type T1 is programmed From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Select Equipped Lines option Lines 1 24 are the lines These are always presented when module is installed and the Trunk type is set as 1 If one CO line module is installed then lines 25 and 26 are shown If two CO line modules are installed then lines 25 28 are shown lines with a solid diamond are available those with an open diamond not equipped In default all 24 T1 lines are programmed as equipped The line numbers correspond to the T1 channels Equipped Lines programming
76. Group 2 35 Group 56 Group 2 22 38 22 36 162 30 84 e a 30 gt 83 84 Hunt Grop 37 Hunt Group 39 Hutt Titers 103 Ignoring 29 Incoming Call Handling 37 Incoming ringing 40 Information only Voice Boxes 60 60 Internal Extension Order 23 Internal 73 Intruders lee iene maniacs 67 23 Keypad Confirmation 96 LAN Qua Se 21 Least Cost 2 77 Least Cost Routing LCR 76 nee 87 Limited 6 Line 79 Lime 19 Light cis acumen acai ee mein 95 Lines supervised Supervised CO
77. I access and the back up CO lines equipped LCR Codes are programmed as follows e From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Scroll Down and select LCR Codes Select LCR to activate the feature Enter in a code index 01 50 Enter an input code Up to 5 digits Press Confirm This is the code dialed by the user Enter an output code Up to 9 digits This is the code that will be inserted before the telephone number that the user dials This code can be used to select a specific telephone company Select the preferred or exclusive option e If Exclusive is selected the calls can only be sent on the lines selected e If Preferred is selected the calls will be routed on any available line if none of the selected lines available In this case the output code is not dialed Press the speakerphone key to finish programming Note is selected the LCR programming applies to all B channels available Lines 24 26 are the CO lines if equipped SYSTEM VOICE MAILBOX PROGRAMMING System Voice Mailbox Programming when T1 is programmed System voice mailbox is programmed as follows From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is d
78. If the received number does not match an entry in the list the call is presented to the group or extension programmed for the 1 line or the PRI interface in the Incoming Ringing programming This is Group in default From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until DID DNIS Table is displayed Select DID DNIS Table Select an Index Number 001 100 Enter the caller telephone number Press Confirm Enter the name to be associated with the number Press Confirm Select the option Day Mode Night Mode or Day and Night Mode Select the required option of Extension Group Auto Attendant or Courtesy Service Note When selecting Extension only one extension can be selected If more than one extension is required then a group would have to be programmed with the required extensions in the group CALLING NUMBER CALLED NUMBER ROUTING If both Calling number and Called number services are available and there are entries in both the CID ANI and DID DNIS tables then the default is that calls are routed based on the calling number if a match is made the CLI table If no match is made in the CID ANI table then the DID DNIS table is checked If a
79. R REMOTE NOTIFICATION TO A PERSONAL NUMBER 56 SETTING UP REMOTE NOTIFICATION 0211 57 SELECTING THE EXTENSIONS THAT CAN ACTIVATE REMOTE NOTIFICATIONS7 SELECTING THE NUMBER OF SIMULTANEOUS 57 SELECTING THE NUMBER OF RETRY 2200211 58 SELECTING THE LINE GROUP THAT THE REMOTE NOTIFICATION CALLS ARE lt Gr atid she feta Sh ea 58 NOTIFICATION DELAY 58 NOTIFICATION INTERVAL TIMER 58 TO CHECK ALL VOICE MAIL 55 5 59 VOICE MAIL FROM A STANDARD ANALOG 59 ACCESSING A VOICE MAILBOX 59 VOICE MAIL LANGUA GE 59 INFORMATION ONLY VOICE 2 60 woe E E eee 60 VOICE MAILBOX CAPACITY 60 SYSTEM VOICE MAILBOX dese 60 TO TURN THE SYSTEM VOICE MAILBOX ON AND 0 4002 61 TO PROGRAM LINES TO BE ANSWERED BY THE SYSTEM VOICE MAILBOX 61 LEAVING MESSAGES IN VOICE 5 61 TO CHANGE THE GREETING ON THE SYSTEM VOICE MAILBOX 61 TO SET THE TIME A CALL WILL RING BE
80. RIGHTS periisse a 10 INTRODUCTION brnir 11 SYSTEM DESCRIPTION poidesen e ae E E EE A A 11 SYSTEM OPTIONS atornat aia a E eE E E R E TEE EEA RER E ones 12 CONTACT DETAIES ee aeiee na a aA EE E leeds 12 USING THIS GUIDE e cove aa aai aea ea 13 DIGITAL TEEEPHONE SETS ienee e e E EEEE EE E ARE AEE R 14 TO ADJUST THE DIGITAL TELEPHONE SET 22 222411 16 USING THE DIGITAL TELEPHONE SET 220 400402022 17 USING THE DISPLAY KEYS TO SELECT MENU 18 USING THE SCROLEKEY 5 r aa aa piae 18 USING THE CLEAR KEY 18 USING KEYPAD E 18 ENTERING TEXT WHEN PROGRAMMING NAMES OR 55 18 USING THE PROGRAMMABLE KEYS LINE 8 2 2404 422 222 1 19 USING THE SPEAKERPHONE KB Ys 19 USING THE VOLUME KEY Spinnen a i n sedeboanvig ceusteuvevenuoeesunnbenss 19 USING THE FUNCTION KEYS E E 20 DSS EXTENSION S 20 DISPLAY a
81. SET THE AUTOMATIC START AND END TIMES FOR NIGHT SERVICE 40 TO MANUALLY TURN ON NIGHT 0 41 TO HAVE NIGHT SERVICE REMAIN ON OVER 41 AUTO ATTENDAN T ed A E O E A E R RAE EEEa 42 DIALING WHEN LISTENING TO THE AUTO ATTENDANT 42 DIALING WHEN LISTENING TO A STANDARD MAILBOX GREETING 42 DIALING WHEN LISTENING MESSAGE ONLY VOICE 42 DIALING MORE THAN ONE DIGIT niie e niie es aTe Eriet 43 DIALING AN INVALID 43 DIALING INCOMPLETE 43 DIALING WHEN IN THE 2 43 USEFUL SAMPLES OF DIGIT TRANSLATION SINGLE DIGIT DIAL THROUGH 43 AUTO ATTENDANT 44 COURTESY SERVICE 46 TO PROGRAM THE COURTESY 46 DIRECTORY SERVICES 47 SIMPEE DIREC LORY 48 DIAL NAME DIRECTORY 48 DIAL NAME DIRECTORY 49 Inter Tel 3000 Administrator s Manual 0170107
82. Y IN NO EVENT SHALL INTER TEL BE LIABLE FOR LOSS OF ANTICIPATED PROFITS INCIDENTAL OR CONSEQUENTIAL DAMAGES LOSS OF TIME OR OTHER LOSSES INCURRED BY BUYER IN CONNECTION WITH THE PURPOSE POSSESSION OPERATION OR USE OF THE EQUIPMENT SUCH CLAIMS BEING EXPRESSLY WAIVED BY THE INSTALLING COMPANY Inter Tel 3000 Administrator s Manual SOFTWARE LICENSE AGREEMENT THE FOLLOWING IS SITE LICENSE AGREEMENT RELATING TO THE INTER TEL SOFTWARE PLEASE CAREFULLY READ ALL OF THE TERMS AND CONDITIONS BEFORE PROCEEDING THE SOFTWARE REFERENCED HEREIN IS LICENSED IN ACCORDANCE WITH THE FOLLOWING TERMS AND CONDITIONS IF YOU DO NOT ACCEPT SUCH TERMS AND CONDITIONS YOU WILL NOT BE PERMITTED TO USE THE SOFTWARE IF YOU ACCESS OR USE SUCH SOFTWARE IN CONTRAVENTION OF THE TERMS AND PROVISIONS OF THIS AGREEMENT YOU WILL BE SUBJECT TO PROSECUTION TO THE FULLEST EXTENT PERMITTED BY LAW Definitions You means and Yours refers to the original end user purchaser of the Inter Tel Software Programs Computer means a computer consisting of a single central processing unit one keyboard and one video display terminal Inter Tel Hardware System means any proprietary system distributed by Inter Tel Integrated Systems hereinafter Company or Inter Tel that operates by means of the Software Authorized Dealer means an individual or entity currently authorized in writing by agreement and in good standing with Inter Tel entitlin
83. ager can call the assistant while the assistant s extension is idle by pressing the key Also the manager can see the status of the assistant s extension from the key light It is on steadily if the extension is busy and flashing if it is ringing From the manager s extension press the PROGRAM key Press the Scroll Down key until Key Programming is displayed Select Key Programming Select the key you want to program Select Extensions Enter the assistant s extension number Select Confirm Press the speakerphone key to finish programming To Program a Key to forward Calls to an Assistant When a key is programmed with this feature pressing the key activates the forwarding to the assistant From the manager s extension press the PROGRAM key Press the Scroll Down key until Key Programming is displayed Select Key Programming Select the key you want to program Press the Scroll Down key until Forward All Calls is displayed Select Forward All Calls Select Enter Data and enter the assistant s extension number Select Confirm Press the speakerphone key to finish programming LEAST COST ROUTING LCR This is a relatively simple implementation of LCR Up to 50 codes of five digits can be programmed Each of these codes can be substituted with a code of up to 9 digits if a different carrier is to be selected for the dialled c
84. alled from other extensions From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Group Programming The 20 groups are shown Select the group Two options are shown Ring group and hunt group Select Ring Group The menu showing the equipped extensions is displayed Select those extensions to be programmed in the group 38 Inter Tel 3000 Administrator s Manual e If hunt group is chosen select the type of hunt group Linear Circular Longest Idle e Enter the extensions into the group The order in which the extensions are entered determines the sequence in which unanswered calls are presented to extensions in the group The call will be presented to the first available extension and if not answered there then the next one in the order in which they are programmed Press the speakerphone key to finish programming Hunt Group Timer This timer determines how long a call rings an extension in a hunt group before it is presented to the next extension in the group From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Timers is displayed Select
85. am the Courtesy Service From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Select Incoming ringing Select the line that is to be programmed Select Day Night or Day and Night Press the Scroll Down key N until courtesy service is displayed Select Courtesy service Press the speakerphone key to finish programming To Change the Courtesy Language From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Select Language Select Courtesy Service Select the language required 46 Inter Tel 3000 Administrator s Manual To Change the Ringing Time before Calls are answered by the Courtesy Greeting You can change the time that a call will ring before being automatically answered by the Courtesy Service as follows From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Timers is displayed Select Timers Press the Scroll Down key until Courte
86. ammed option is indicated with a 31 Inter Tel 3000 Administrator s Manual RE DIRECTING CALLS This allows you to forward a call that is ringing at your digital telephone set To Re Direct a Call Ringing at Your Extension When a call is ringing at your digital telephone set select Re Direct the call on the display e Select a free extension from the extension list presented on the display The call is presented to the selected extension and stops ringing at your digital telephone set If you attempt to re direct a call to an unavailable extension it will continue ringing This feature is not available to standard analog phones To Re Direct a Call Ringing at Your Extension to Voice Mail e When a call is ringing at your digital telephone set select Forward To Voice on the display The call is re directed to your personal voice mailbox The call is re directed to the group voice mailbox if the call is a group call If the voice mail is busy the call continues to ring at your digital telephone set This feature is not available to standard analog phones Note For information on setting up and using a voice mailbox refer to page 51 FORWARDING CALLS Forward All Calls Before you leave your extension you can forward all your calls to ring at another extension Alternatively you can forward calls to an external number e From the Idle Menu press the Scroll Down key until Forward i
87. an external number if your extension has not answered after four rings From the Idle Menu press the Scroll Down key until Forward is displayed e Select Forward e Select Forward On No Answer e Enter an internal number if you want to forward all your calls to another extension e Enter 9 or 760 769 followed an external number if you want to Forward calls to an external number A programming option is available to allow both internal and external calls or external calls only to be forwarded externally See below e Press Confirm to accept the number To set a Forward On No Answer from a standard phone the code is 734 followed by the destination number Note Forwarding an external call to an external number ties up two CO lines Such calls are called trunk to trunk calls These calls are automatically disconnected after five minutes To Cancel Forward On No Answer e From the Idle Menu press the Scroll Down key until Forward is displayed e Select Forward e Select Forward No answer The forward is automatically canceled and the display returns to the Idle Menu From a standard analog phone dial 734 followed by the extension number to forward calls to another extension To forward calls to an external number dial 734 followed by the line access code 9 760 769 and the number that the calls are to be forwarded to To cancel the forwarding dial 734 a
88. an internal number if you want to forward all your calls to another extension e Enter 9 or 760 769 followed an external number if you want to forward calls to an external number A programming option is available to allow both internal and external calls or external calls only to be forwarded externally See page 34 e Select Confirm to accept the number To set a Forward When Busy from a standard analog phone the code is 733 followed by the destination number Note Forwarding an external call to an external number ties up two CO lines Such calls are called trunk to trunk calls These calls are automatically disconnected after five minutes To cancel Forward When Busy e From the Idle Menu select Forward e Select Forward When Busy The forward is automatically canceled and the display returns to the Idle Menu From a standard analog phone dial 733 followed by the extension number to forward calls to another extension To forward calls to an external number dial 733 followed by the line access code 9 760 769 and the number that the calls are to be forwarded to To cancel the forwarding dial 733 and replace the handset 33 Inter Tel 3000 Administrator s Manual Forward On No Answer The Forward On No Answer feature allows you to forward all your calls to ring at another extension if there is no answer at your extension after four rings Alternatively you can forward all external calls to
89. and set up options available on the PRI interface are described below T1 RBS OR PRI ISDN When a card is installed it is automatically set as a interface with 24 E amp M wink start channels It can be changed to PRI ISDN e From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until RBS or PRI SDN is displayed Select the required option The default is that RBS is set A solid diamond indicates the option selected T1 RBS Channel programming If T1 RBS is selected the default settings are as follows Framing is set as D4 Superframe Coding is set as AMI Line Build Out is set at 7 5dB The Line Type is E amp M with no Service Types and Wink Start The received digits is set at 2 The Line gain is set at 3dB Dialing is set at Each of these settings can be changed as required Programming the type of Framing on the T1 There are two different types of Framing provided by the carrier that are programmable on the T1 interface They are D4 Superframe or Extended Superframe From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Pass
90. ang up e This greeting is played to all callers answered by the auto attendant or the courtesy service To turn the greeting off and revert to the normal auto attendant and courtesy greetings access any mailbox and while listening to the prompt You have x new messages etc dial 9 3 3 The temporary greeting is deleted DIRECTORY SERVICES There are two types of Directory Service provided that prompt callers to the Auto Attendant with a list of names and extension numbers The first is the Simple Directory Service and the other the Dial Name Directory service Only one of the services can be activated on the system 47 Inter Tel 3000 Administrator s Manual Simple Directory Service This is a service where a greeting is recorded on site listing names and their extension numbers When the directory message is recorded you can access it by dialling when listening to the Auto Attendant greeting If you dial and there is no directory message recorded the call is presented to the group or extension programmed for the line in the Incoming Ringing programming See page 37 Recording the directory message automatically activates the service You must record a new Auto Attendant greeting to prompt users to dial for the directory once you have recorded the directory message To record a directory message From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming
91. applicable software media and all copies of the Inter Tel software program s The Agreement is also terminated if You fail to comply with any term or condition of this Agreement You agree to return to Inter Tel the original diskette s and other applicable software media and all copies of the Inter Tel Software program s upon such termination The Company can immediately terminate this license upon notice to you whereupon you shall immediately destroy all copies of the Program Warranty a Inter Tel warrants to You that the diskette s and or other applicable software media on which the Inter Tel Software program s are furnished are not defective under normal use for a period of ninety 90 days from the date of purchase as evidenced by a copy of Your sales receipt b Inter Tel and its third party suppliers and vendors liability and Your exclusive remedy shall be the replacement of any diskette s and or other applicable software media that do not meet the warranty and which are returned to Inter Tel or an authorized dealer together with a copy of Your paid receipt THE ABOVE IS THE ONLY WARRANTY OF ANY KIND ALL OTHER WARRANTIES EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE ARE HEREBY DIS CLAIMED This warranty gives You specific legal rights and You can also have other rights which can vary from state to state You acknowledge that the Program includ
92. ated so the full PRI is programmed to ring an extension or group It can also be programmed for Courtesy or Auto Attendant service Note Lines 24 27 are the CO lines Only those equipped are displayed No D Channel backup is provided for the PRI Line OUTGOING RESTRICTION Switch equipped with a PRI interface If the switch is programmed with a PRI interface only this option is not presented on the Line programming Menu If the switch is equipped with CO Lines Outgoing restriction is programmed as follows From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until Outgoing Restriction is displayed Select Outgoing Restriction option The menu updates to show only the CO lines equipped Line 24 Line 27 Select the required line The extension menu is displayed Select the extensions to be restricted from selecting the line for outgoing calls In default no restriction applies 110 Inter Tel 3000 Administrator s Manual Switch equipped with a T1 interface The menu showing the T1 lines programmed as available in the Equipped Lines programming If CO Lines are provided these are shown as lines 25 28 depending on the number equipped Outgoing Restriction is programmed as follows e Fro
93. ature to get a CO line as soon as one is available To have a Busy Extension Call You Back when it Becomes Free e When you have called a busy extension select Ring Back on the display When the extension becomes free your extension will ring and your display will show Ring Back From Extension e Select Answer The Call or pick up the handset to ring the extension From a standard analog phone press Hookflash and dial 5 when you have called a busy extension To Get a CO Line as Soon as One is Available e When you have dialed for a line and none are free select Ring Back on the display When the line becomes free your extension will ring and your display will show Ring Back From Line e Select Answer The Call or pick up the handset to select a line From a standard analog phone press Hookflash and dial 5 when you have dialed for a line and no lines are free Camp On Busy Camp On Busy allows you to have your extension call a busy extension as soon as it becomes free e When you call an extension and get a busy signal tone stay off hook and when the called extension becomes free it will start ringing Call Waiting from Another Extension If you get a busy signal tone when you call an extension you can alert the busy extension that you wish to make contact with provided the extension is not protected against receiving Call Waiting tones See page 82 An audible tone will sound on the called
94. cation Pressing 1 or 0 and waiting two seconds gives a blank space e Pressing the Clear key deletes the last letter on the display e You can use the Scroll Keys to move back and forward through the text e Note A maximum of ten characters per name including spaces can be entered Inter Tel 3000 Administrator s Manual Using the Programmable Keys Line Keys There are eight programmable keys on the eight key digital telephone set 16 on the sixteen key digital telephone set and 32 on the DSS The keys on the digital telephone sets are pre programmed as line keys Each line key is associated with a Line the first key with Line 1 the second with Line 2 etc Pressing line key 1 selects the first line returning a dial tone and allowing you to dial an external telephone number The line keys incorporate a light which is lit on all digital telephone sets when the associated line is selected The light is green on the digital telephone set using the line and red on all others When a call on a line is put on hold the associated line key light flashes on all digital telephone sets unless the programming is changed as detailed on page 95 By default programmable keys select available lines on the system Should you wish to allocate alternative functions to these keys this can be facilitated using Key Programming See page 21 Using the Speakerphone Key You can use the speakerphone key to have a conversation without li
95. ce that a line is not selected until the system has received sufficient digits and that if you select a line the system can choose a different one depending on the code dialed ACCOUNT CODES A programming option can be set which allows codes of four digits to be associated with external calls both incoming and outgoing and these codes are presented on the Call Logging output Two options are available The first is that the entry of account codes is optional and the user can choose to enter the code or not The second option is forced and in this case the user must enter the code before they can make an external call 77 Inter Tel 3000 Administrator s Manual To Set up the Account Code Operation From the programming extension press the PROGRAM key Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Account Codes is displayed Select Account Codes Select Account Codes The option Forced Extensions is presented This is selected if you wish to have some extensions programmed so that they must enter an account code before dialing a number e Select Forced Extensions e Select the extensions Press the speakerphone key to finish programming Entering Account Codes Optional Mode Entering the code prior to making a call When Account Codes is programmed the digital telephone set s idle menu has the prompt Ent
96. channel from the network The line offered may not be the first Channel However the Led associated with Line 1 key will light on all systemphones Any backup CO Lines equipped will be numbered 25 28 when the interface is programmed as 1 and 24 27 when the interface is programmed as Primary Rate ISDN If more than 16 Line keys are required the keys on a DSS unit can be programmed The same procedure applies to these keys In the case of T1 the Line key pressed will select the corresponding T1 line and in the case of 1 PRI the network will determine the Channel Line presentation in the systemphone display When a switch is equipped with CO Lines only the lines are presented as Line 1 Line 2 etc on the systemphone display when an external consultation transfer or conference is invoked Ifa 1 or T1 PRI interface is programmed the same display is maintained i e Line 1 Line 2 Line 3 etc In the case of T1 Line 1 will select the first line Line 2 the second etc Any backup CO Lines equipped will be numbered Line 25 26 27 and 28 In the case of 1 PRI the numbering will be the same as for but when a line is selected the network will determine which B Channel is used Any backup CO Lines will be numbered Line 24 25 26 and 27 117 Inter Tel 3000 Administrator s Manual PROGRAMMING REFERENCE All extensions have access to a set of options that can be programmed to suit the individual user s requirements You acc
97. croll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Press the Scroll Down key until Paired Extensions is displayed Select the master extension Select the Alternate extension The selection is indicated with a SLAG Sw Nr In default no extensions are paired From a standard telephone the code is 702 Operator Services You can choose to use an operator with the Inter Tel 3000 telephone system For example the operator can transfer internal and external callers to internal extensions To call the operator e Dial the code 0 for the operator s extension e Dialing 0 from an extension rings group 11 This group contains extension 20 in default See Group Programming on page 38 if you want to call a different extension or to call more than one extension e When the digit 0 is dialed when listening to the Auto attendant prompt the call is presented to the Group or extension that is programmed in the incoming ringing programming for the Line the call is received on The default is that it rings Group 1 e When 0 is dialed when dialing through a voice mail greeting prompt the call is presented to the Group or extension that is programmed in the incoming ringing programming for the Line the call is received on The default is that it rings Group 1 To Intrude on a Trunk to Trunk Call The Intrude feature is on
98. d INT ER T L Inter Tel 3000 Administrator s Manual TABLE OF CONTENTS FCC INFORMATION S 1 PCC PART 68 E E A pecetes 1 CUSTOMER OWNED COIN CREDIT CARD 2 DATA 2 SYSTEMS arei r e eA 2 ADJUNCTS KX AND PX DEVICES abeseer i e e eae A ee 2 OEM DEVI ES ni E E SE S 2 WARNING oii e e E E E E EEE E ets 2 SAFETY REGULATIONS seins casts cae colton EENE EEA E 4 IMPORTANT SAFETY INSTRUCTIONS ENE e E E EE E EE EEE 4 LIMITED WARRAN TY E EES EE N o EEA 6 SOFTWARE LICENSE AGREEMENT 7 DEFINITIONS o a A 7 LICENSE inoitia nenien ane 7 NON PERMITTED USES 8 8 WARRANTY 8 LIMITS OF LIABILITY 9 9 GOVERNMENT RESTRICTED
99. d dial the line access code 9 760 769 and dial the second number When the second call is answered press the Hookflash key and dial 3 Note At the start of a conference call a single tone is presented to all parties to indicate that the call is a conference call USING YOUR DIGITAL TELEPHONE SET WITH A HEADSET Your digital telephone set is equipped with a socket for a headset When you plug the headset into the socket a prompt Turn Headset On is presented on the display Select Turn Headset The phone is now programmed to operate with a headset Turn Headset Off is now displayed to allow you to revert to handset mode To Make an Internal or External Call when using a Headset Press the speakerphone key and dial your calls in the normal way To End a Call when using Headset e Press the speakerphone key To Answer a Call when using a Headset e Select the Answer The Call option on the display or press the speakerphone key 36 Inter Tel 3000 Administrator s Manual HANDSET MONITOR When you are on a call using the headset the handset receiver is also turned on If you wish to disable this facility unplug the handset when the headset is installed INCOMING CALL HANDLING Calls can be programmed to ring Individual Extensions a Ring Group a Hunt Group Auto Attendant or Courtesy Service Incoming Calls to Individual Extensions Incoming calls can be programmed to ring an individual e
100. d in handset mode When changed this setting does not change or affect the volume setting in speakerphone mode Note The volume level increases decreases by one step for every press of the volume key Using the Mute Key The Mute key can be pressed when you are using the handset or in speakerphone mode When pressed the other person on the call cannot hear you The Mute key has a red light which is lit when mute is active The Ringing Message Waiting Light There is a red light on the top right hand corner of the digital telephone set This light flashes when there is an incoming call It also lights when a voice message has been left in your voice mailbox 19 Inter Tel 3000 Administrator s Manual Using the Function Keys There are four function keys located directly above the digital telephone set display Particular features are grouped under these keys as follows H Hold This key is used to place calls on system hold When calls are placed on hold using this key a prompt Return To Line is presented on the display This key accesses the options available to customize your digital telephone set settings y It also accesses System Programming from the programming extension only See page 21 for customizing your digital telephone set and page 22 for System Programming access 5 Message This key accesses voice mail and Display Messaging features See page 51 for Voice y Mail and pa
101. displayed Select RBS Select Line Build Out Select the required option The default is 7 5 dB Programming the Line Types on the T1 The Line can be set as E amp M default DID Loop Start or Ground Start From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until RBS or PRI ISDN is displayed Select RBS Select Line Type Select the required option The default is that all lines are set as E amp M Programming the Service Types Once the line type is selected the Service Types relevant to the particular type of line is presented For E amp M Line Type the following Service Types are available None No Service Type is set ANI DNIS ANI DNIS ANI DNIS e From the programming extension press the PROGRAM key e Press the Scroll Down key until System Programming is displayed e Select System Programming e Enter the System Programming Password and select Lines e Press the Scroll Down key until RBS or PRI ISDN is displayed e Select RBS e Select Line e Select E amp M line type Select one of the options listed above The default setting is None A solid diamond indicates current
102. dministrator s Manual The call can be forwarded to the group voice mailbox if one has been programmed for the group The incoming call to the Hunt Group will ring each available extension once it reaches that last extension it will forward the call to the group mailbox after the forward on no answer timer expires The call can be forwarded to another group or extension You can forward calls to an extension in the hunt group provided that it is not the last available member ringing in the group If the last extension to ring on the Hunt Group is the destination of the divert the call will not be forwarded to this extension All forwarding internal or external programmed for the group is acted on as follows If Do Not Disturb is activated by an extension the phone is not called and the call is presented to another free extension in the group If all the extensions in a group activate Do Not Disturb the call is presented to extension 20 Extension 20 cannot activate Do Not Disturb If the group is Busy the call is queued to the group and Call Waiting is presented to all the Busy extensions in the group Note Linear is when calls are always presented to the first available extension in the group Note Circular is when calls are always presented to the next available extension in the hunt group Note Longest Idle is when calls are presented so that they are evenly distributed to all extensions in the group
103. e Enter a four digit code e A free line is presented and dial tone returned e Dial the external number as normal From a standard analog phone the code is 791 followed by the four digit code Note If the user attempts to select a line or make an external call in any other way an invalid tone is returned 78 Inter Tel 3000 Administrator s Manual Note An extension in forced mode cannot make a second call to set up an External Consultation Transfer or Conference If they wish to make a second call while on a call they must place the first call on System hold and then place the second call after they enter an account code for the second call PBX MODE The Inter Tel 3000 can be set through System Programming to operate in either PBX or Key System mode The switch works in Key System mode by default When PBX mode is selected a number of changes are made to the operation of the system Line Appearances on Digital Telephone Set Keys Line keys programmed on the phone are not associated with particular lines When a line key is selected on a phone the line light is lit only on the phone selecting the line Making External Calls when in PBX Mode External calls can be made dialing the line access digit 9 or code 760 769 by selecting a speed dial or redial number If the digital telephone set is programmed with a line key or keys the light on the first available line key is lit se
104. e 1 copy of the Inter Tel Software program s contained on diskette s for back up purposes only provided that You reproduce and place the Inter Tel copyright notice on the backup copy You can make one 1 copy of the Software program s onto one 1 hard drive You can not copy the Inter Tel Software program s contained on any media other than diskette e g hard disk drive ROMs PALs Software Protection Key etc d You are hereby notified that contained third party suppliers and vendors are third party beneficiaries to this Agreement to the extent that the Software contains software programming and other materials provided by such third party suppliers and vendors Such provisions are made expressly for the benefit of and are enforceable by such third party suppliers and vendors in addition to Inter Tel You hereby acknowledge and agree that the license granted in this agreement is a site license 1 the software can only be installed at the initial end user site licensed for this software and at no other site without the express written consent and relicensing by Inter Tel Integrated Systems Inc You Inter Tel 3000 Administrator s Manual acknowledge and agree that you have the responsibility to sublicense the end user of the software with an agreement in writing containing the statement that the software licensed hereby can only be installed at the initial end user site licensed for this software and at no other site without
105. e Idle Menu press the Scroll Down key until Single Extension Page is displayed e Select Single Extension Page Select the extension you wish to page e Make your announcement From a standard analog phone the code is 715 To Answer a Single Extension Page Call at Your Extension Press the Mute key and speak in speakerphone mode or pick up the handset To Protect Digital Telephone Sets against Paging Announcements By default all digital telephone sets can be paged You can page protect each digital telephone set to prevent it from being paged from either announcements or single extension page calls From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Select Page Protection Select the extensions you wish to protect A will be displayed beside protected extensions Press the speakerphone key to finish programming To Prevent Extensions from using the Public Address System From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Press the Scroll Down key N until Restrict Use Of PA is displayed Select Restrict Use Of PA Select the exte
106. e digit lock password The default lock password is 123 Press the speakerphone key to finish programming From a standard analog phone dial 713 followed by the lock password to lock your phone To Unlock Your Extension e Select Unlock The Extension This display option only appears when the extension is locked e Dial your three digit lock password The default lock password is 123 Press the speakerphone key to finish programming From a standard analog phone dial 713 followed by the lock password to unlock your phone 80 Inter Tel 3000 Administrator s Manual To Make a Call from a Locked Extension Dial 9 or 760 769 or press a line key Dial your three digit lock password The default lock password is 123 Lift the handset and press either Send Digits or the speakerphone key A line will be selected Dial the number you require To Change Your Extension Lock Password From the Idle Menu press the Scroll Down key until Extension Lock is displayed Select Extension Lock Select Change The Lock Code Dial the existing three digit lock password The default password is 123 Dial your new three digit lock password The new lock password will not be displayed when entered Press the speakerphone key to finish programming From a standard analog phone dial 714 followed by the current password 123 in default and then dial the new three digit code To Examine Extension Lock Password
107. e first remote notification attempt is programmable This is set at 15 minutes 900 seconds in default and can be set between 1 and 30 minutes 60 1800 seconds e From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Select Timers Select Notification Delay Enter the value between 60 and 1800 seconds and press Confirm Notification interval timer If a remote notification fails this is the time the system waits before retrying the call This is set at 5 minutes 900 seconds in default The range is 1 15 minutes 60 900 seconds From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Select Timers Select Notification Interval Enter the value between 60 and 900 seconds and press Confirm 58 Inter Tel 3000 Administrator s Manual To Check All Voice Mail Passwords All voice mail extension voice mail Passwords can be examined from the programming extension From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Progra
108. e is shown on the top line of the display Up to 32 digits can be received between ANI and DNIS The default setting is 2 digits Programming the Line Gain on the T1 If Line Gain is selected the menu updates to show the lines From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until RBS or PRI ISDN is displayed Select RBS Select Line Gain The menu displays all the equipped lines Select the required line The menu updates to show the options available Select either Low Medium or High A solid diamond indicates the current setting The default is that all lines are set to high 3dB Note Low is the recommended receive setting as specified in EIA 464C Medium is the recommended value in EIA 464B Programming DTMF Pulse Dialing on the Either of Pulse Dialing can be selected for the channels From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until RBS or PRI SDN is displayed Select RBS Select DTMF Pulse Dialing The m
109. e new setting does not take immediate effect There can be a delay of up to 1 minute for the setting to take effect Note program LCR Codes when a or PRI interface card is installed see page 112 Least Cost Routing Activated Automatically at Set Times You can program the Least Cost Routing feature to be automatically turned on and off twice during a 24 hour period enabling you to tailor your call charges through different service providers From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Scroll down until LCR Timebands is displayed Select LCR On Times You can enter two times when the LCR feature is activated Select LCR Off Times You can enter two times when the LCR feature is deactivated A third option LCR Weekend is offered When this is selected the LCR service remains active from Friday night to Monday morning all off times over the weekend are ignored Press the speakerphone key to finish programming Making a Call with LCR Activated Place the external call as normal by selecting a line or dialing a line access code 9 760 769 The system will not select a line until sufficient digits are dialed to allow the system to select the appropriate line or substitute the appropriate digits You will noti
110. econds Door Phone not equipped PA not equipped 121 See page 93 See page 27 See page 93 See page 40 See page 84 See page 95 See page 45 See page 47 See page 90 See page 102 See page 88 See page 72 Inter Tel 3000 Administrator s Manual Caller ID List Stores unanswered calls See page 71 e Store all calls e Store unanswered calls Class codes Not programmed See page 85 e Table 2 e Table 3 e Allowed Table e Restricted Table Local Codes Not Programmed See page 99 e Table of Local dialing codes Reset Options Not applicable See page 103 e Reset to default e Reset e Clear VM messages Set v24 Baud Rate 115200 baud See page 91 4800 baud e 9600 baud 19200 baud 38400 baud 115200 baud Sales Service Numbers None set See page 12 e Sales telephone number e Service telephone number Voice Mail Capacity 20 messages See page 60 Account Codes Account codes off See page 77 e Account Codes On e Account Codes Off Forced extensions PBX Mode Key system See page 79 e PBX Mode e Key System mode Button Hopping Set On See page 31 911 and Extension Sending Set Off See page 101 Dial Name Directory Set Off See page 49 e Dial Name Directory On e Dial Name Directory Off e Directory Table 122 Inter Tel 3000 Administrator s Manual Extensions Settings Options If Extensions is selected the following screens appear 1
111. ed on To Program Lines to be Answered by the System Voice Mailbox From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until System Voice Box is displayed Select System Voice Box Select the lines to be answered by the System Voice mailbox The lines that will be answered are indicated by a Press the speakerphone key to finish programming Note To program System Voice Mailbox when T1 or PRI interface card is installed see page 113 Leaving Messages in Voice Mailboxes When callers are answered by a voice mailbox they are returned the greeting recorded by the user followed by the prompt When finished you may hang up to deliver the message or press pound for more options When the message is recorded and pressed the message be marked as priority by dialing 1 Callers can skip the greeting and start recording their message immediately by pressing when listening to the greeting Callers can dial through the greeting to another extension by dialing the extension number when listening to the greeting When a message is recorded callers can dial followed by another extension number The message is left in the first mailbox and they call the other extension number To Change the Greet
112. elected by dialing 9 LCR CODES Selecting Lines when T1 is programmed When the option to select lines is presented the menu is updated to show all the equipped lines From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Scroll Down and select LCR Codes Select LCR to activate the feature Enter in a code index 01 50 Enter an input code Up to 5 digits Press Confirm This is the code dialed by the user Enter an output code Up to 9 digits This is the code that will be inserted before the telephone number that the user dials This code can be used to select a specific telephone company Select the preferred or exclusive option If Exclusive is selected the calls can only be sent on the lines selected 112 Inter Tel 3000 Administrator s Manual e If Preferred is selected the calls will be routed on any available line if none of the selected lines available In this case the output code is not dialed Press the speakerphone key to finish programming Note Lines 1 2 etc are the lines programmed as equipped the Equipped Lines Programming Lines 25 28 are any CO lines equipped Selecting lines when PRI is programmed When the option to select lines is presented the menu is updated to the PR
113. ented on the display They cannot be programmed to accept outgoing calls INCOMING CALLS ONLY WHEN IS PROGRAMMED When Incoming only is selected when the switch is equipped with a PRI the display updates showing the B Channels and CO lines e From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until Incoming Calls Only is displayed Select Incoming Calls Only option The menu updates to show all B channels and the back up CO lines Select the required lines to be reserved for incoming calls only In default no lines are programmed Note If 23 B Channels are available and 10 lines are selected then a total of 13 B Channels are available to extensions to select for outgoing calls If a user selects a Line key of a line that is set as Incoming only busy tone is returned and the message Restricted is shown on the display 111 Inter Tel 3000 Administrator s Manual OUTGOING GROUPS Outgoing groups programming when T1 is programmed Individual 1 channels can be programmed into the different line groups From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programmin
114. ented to the destination set in the Incoming Ringing programming for the CO line If 1 is pressed the previous name in the directory is played followed by the message prompting the user to press if the name is correct The user can repeatedly press to step back through a number of names If 2 is pressed the next name in the directory is played followed by the message prompting the user to press if the name is correct The user can repeatedly press 2 to step forward through a number of names If 3 is pressed the message Using the keys on your telephone please spell the last name of the person and then press pound For Q press seven for Z press 9 To exit the directory press star is played again If is pressed the caller is presented back to the Auto Attendant and the Auto Attendant greeting is played Note Although the names are entered using the code 2 for A 22 for B etc the matching is done using 2 for A B and C 3 for D E and F etc Dial Name Directory Programming There are three elements to programming the new Dial Name Directory service e Turn the service on e Program the list of names in the Directory Table e Users should record their name in their voice mailboxes Programming the Directory Service on From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Passw
115. enu displays the two options Dialing or Pulse Dialing Select Dialing option The menu updates to show all the equipped lines Select the lines to set as Dialing When Pulse Dialing is selected the menu updates to show all equipped lines Select the lines to be set as Pulse Dialing In default all lines are set to dialing 107 Inter Tel 3000 Administrator s Manual T1 PRI Channel Programming If T1 PRI is programmed the default settings are as follows The ISDN Signalling Protocol Q931 is set to National ISDN 2 The Line Build Out is set to 7 5 dB The Line Gain is set to High at 3dB Programming the ISDN Signalling Protocol 0931 on the PRI Two ISDN signalling protocols are supported National ISDN 2 and AT amp T 5ESS EXCHANGE EQUIPMENT TELCO INTER TEL 3000 ISDN SWITCH TYPE TRANSLATION PROTOCOL AT amp T 5 55 AT amp T Custom AT amp T 5 55 Custom AT amp T 4ESS AT amp T Custom AT amp T 5ESS Custom NORTEL CUSTOM DMS Exchanges Note 1 NATIONAL ISDN 2 NATIONAL ISDN 1 DMS Exchanges Note 1 NATIONAL ISDN 2 NATIONAL ISDN 2 NATIONAL ISDN 2 Note The DMS Exchange equipment or DMS Central Office ONLY must have the L1 flag under the trunk sub group programmed to YES to avoid issues From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed
116. er Account Code displayed e Select Enter Account Code Enter a four digit code e free line is presented and dial tone returned e Dial the external number as normal From a standard analog phone the code is 791 followed by the four digit code Entering the Code During a Call When Account Codes is programmed the digital telephone set s in call menu has the prompt Enter Account Code displayed e Select Enter Account Code The call is placed on hold Enter a four digit code e The call is automatically reconnected From a standard analog phone the code is Hookflash 791 followed by the four digit code Entering the Code after a Call If a code has not been entered either prior to or during a call the option to do so is displayed on the digital telephone set for 15 seconds after the call is completed e Select Enter Account Code Enter a four digit code From a standard analog phone the code is 791 followed by the four digit code Note If the user places a second call to invoke External Consultation External Transfer or External Conference an account code cannot be entered for the second call Entering Account Codes Forced mode In this mode the extension user must enter the account code before making an external call When account codes are programmed the digital telephone set s idle menu has the prompt Enter Account Code displayed e Select Enter Account Cod
117. er can have two paired extensions one in the office and one at home By entering the 3 digit lock code in either extension the office extension can be transferred to the user s home and the home extension transferred to the office See page 67 The extension number and all programmed features including voicemail are transferred providing the user with all their normal telephony facilities at home 23 Inter Tel 3000 Administrator s Manual USING STANDARD ANALOG TELEPHONE SETS If a standard analog telephone is used dialing codes activate the system features The activation of features from a standard phone is described throughout the manual Feature Access Codes List To use a feature dial the appropriate code from the list below If your telephone is equipped with memory keys you can program feature codes onto the keys refer to your telephone user guide for instructions Feature Code Feature Code Account Codes 791 PA Announcement 720 Barge In Call Pick up incoming calls only 709726 PA answer 717 Call Pick up incoming calls only 726 Page All 795 Call Pick up Group all calls 727 Page digital telephone sets 716 Conference Hookflash Paired Extension Activate 702 Display Messages 729 1 8 Park up to 5 calls can be parked Hookflash 712 1 5 Do Not Disturb set cancel Not available to extension 20 736 Phantom Mailbox Nu
118. er mode respectively Press the speakerphone key to finish programming To Program a Feature onto a Programmable Key on your Extension You can re program any or all of the programmable keys on the digital telephone sets There are eight on the eight key digital telephone set 16 on the sixteen key digital telephone set and 32 on the DSS You can program these keys to select lines extensions features or speed dial numbers e From your digital telephone set press the PROGRAM key Press the Scroll Down key until Key Programming is displayed Select Key Programming Press the programmable key to be programmed A list of options appears on the display Select the required feature to be programmed onto the key Use the Scroll Down key to scroll down to view the list of available features For example to program the key with a speed dial number select the Individual Digits option Press the speakerphone key to finish programming Note If you are programming the key to call an external number remember to precede the number with a 9 or 760 769 21 Inter Tel 3000 Administrator s Manual Headset Mode When a headset is plugged in to the headset socket it is automatically detected and the option to turn the headset mode on is displayed on the display You can also turn headset mode on and off via the PROGRAM key e From your digital telephone set press the PROGRAM key e Press the Scroll Down key
119. erate when the system is in Day Service On power up all extensions are in class 1 From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Select Restriction Classes Select Day Class of Service Select the class you want to assign to the extensions class 1 class 6 Select the extensions to be entered in this class Press the speakerphone key to finish programming Note When an extension is selected for class 1 2 or 3 it will be automatically removed from other classes except class 5 and 6 To Restrict Extension Outgoing Calls During the Night With this feature you can assign the extensions to a Class of Service that will operate when the system is in Night Service On power up all extensions are in class 1 From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Select Restriction Classes Select Night Class of Service Select the Class you want to assign to the extensions Class 1 Class 6 Enter the extensions to be entered in this class Press the speakerphone key to finish programming To Allow Extensions to use System
120. ess these programming options via the PROGRAM key on the digital telephone set The following screens show what appears when the PROGRAM key is pressed The menu options displayed apart from System Programming can be accessed and programmed from any extension using a eight key setor a sixteen key set 2 PHONE SETUP Language Auto answer Key programming PHONE SETUP Headset mode Ringing options Contrast options 4 PHONE SETUP System Programming Background Music Speakerphone Options PHONE SETUP Exit Language e English e French e Spanish Auto Answer e Set Auto Answer e Cancel Auto answer Headset mode e Headset on e Headset off Ringing options e Tone 1 e Tone 2 e Tone3 Contrast options e Level 1 e Level 2 e Level 3 e Level4 Background Music Speakerphone Options Background Music Off Noisy Environment Off See page 21 Auto Answer off Keys select lines if lines connected Headset mode off See page 21 See page 22 See page 22 See page 22 See page 23 See page 23 118 Inter Tel 3000 Administrator s Manual Accessing System Programming Options System Programming options can also be programmed via a digital telephone set However the digital telephone set must be connected to the extension that is programmed as the programming extension By default the Prog
121. estination set in the Incoming Ringing programming for the CO line 42 Inter Tel 3000 Administrator s Manual Dialing More than One Digit If a valid extension number is dialed and the extension is free the phone is rung If the extension is busy the call is camped on to the extension If a forward when busy is programmed it is activated If forward on no answer is programmed it is activated after the no answer timer expires Dialing an Invalid Number If a number is dialed which is not a valid extension group or phantom mailbox the call is presented to the destination set in the Incoming Ringing programming for the CO line Valid extension numbers are those associated with the extension cards equipped in the switch An extension on a extension card which has not got a phone connected to it is a valid extension However an extension number associated with an extension card that is not fitted is not a valid number If a phantom mailbox is not programmed the number associated with that box is not a valid number Dialing Incomplete Numbers If an incomplete number is dialed e g 10 the call is presented to the destination set in the Incoming Ringing programming for the CO line after five seconds A five second inter digit pause is provided between the second and subsequent digits Dialing when in the Recording Phase Digits 1 0 provides the same dial through service as when listening to the greeting Dialing presents the promp
122. extension and the message Call wait Ext xx will appear on its display Options to accept the call are offered on the display To Present a Busy Extension with a Call Waiting Tone Select Waiting Tone on the display when a busy tone is returned from an extension From a standard analog phone press Hookflash and dial 8 To Accept a Waiting Call If another extension presents you with Call Waiting this will be indicated on your display and you will hear the Call Waiting tone provided your extension is not protected against Call Waiting tones e Select one of the options presented on the display Note If you ignore the Call Waiting tone for a short period the Call Waiting offer is rejected and the calling telephone is presented with the message Call Waiting Rejected Call Waiting from External Calls If you are on a call and your extension is presented with an external call you will hear a call waiting tone provided your extension is not protected against call waiting tones The line the call is on will be indicated on your display If you select the second call by pressing the line key associated with it the first call will be automatically disconnected See Button Hopping on page 31 An alternative operation where the first call is placed on hold rather than being disconnected is available 65 Inter Tel 3000 Administrator s Manual Multiple Call Park The Call Park feature allows you to place up to 5
123. extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until PSTN Programming is displayed Select PSTN Programming e Press the Scroll Down key until Caller ID Detection is displayed Select Caller ID Detection The lines with Caller ID Detection programmed are indicated with a Press the speakerphone key to finish programming Note For this feature to operate Caller ID needs to be enabled by your telephone company Programming Tone Dialing On standard CO lines on Inter Tel 3000 the Tone dialing option is programmed If you program me Tone dialing off then Pulse dialing is set From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until PSTN Programming is displayed Select PSTN Programming Press the Scroll Down key until Tone Dialing is displayed Select Tone Dialing The lines with Tone Dialing programmed are indicated with a Press the speakerphone key to finish programming Programming Dial Tone Detection When a CO line is selected to make a call the system de
124. f advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company can make changes to it s facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment Inter Tel 3000 for repair or warranty information please contact Inter Tel Technical Support Tel 1 888 777 EASY 3279 If the equipment is causing harm to the telephone network the telephone company can request that you disconnect the equipment until the problem is resolved Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information CAUTION THE TELEPHONE INSTRUMENTS SPECIFICALLY DESIGNED FOR THIS SYSTEM HAVE HEARING AID COMPATIBLE HANDSETS THAT ARE IN COMPLIANCE WITH SECTION 68 316 OF THE FCC RULES Inter Tel 3000 Administrator s Manual Customer Owned Coin Credit Card Phones To comply with state tariffs the Telephone Company must be given notification prior to connection In some states the state public utility commission public service commission or corporation commission m
125. fting the handset Press the speakerphone key to go off hook Pressing the key again goes back on hook You can also use the digital telephone set with a headset See Using Your Digital Telephone Set with a Headset on page 36 The speakerphone key has a red light which is lit whenever the speakerphone is active The speakerphone key light flashes when the phone is idle and the Automatic Answer feature has been set See page 21 Using the Volume Keys The volume keys are used to adjust the volume in the handset when in handset mode and the volume of the speaker when in speakerphone mode Both of these settings are independent of each other Volume Keys Operation in Speakerphone Mode When the volume keys are pressed when on a speakerphone call the volume is adjusted up or down By default the volume is set at mid volume level 5 When the level is set this volume level is retained for all calls made in speakerphone Note An option is available in management software to override this setting so that the volume will return to mid volume after the completion of each call Volume Keys Operation in Handset Mode The volume can be adjusted in handset mode when the handset is off hook By default the volume is set at mid volume level 5 The volume in the handset can be adjusted up and down from this level When the level is set this volume level is retained for all future calls made in handset mode or until the volume is readjuste
126. g Dial0 Change voice mail Password When Playback of Messages has Commenced e Dial Playback is paused Dial 2 Save this message and move to the next message Dial3 Erase this message and move to the next message Dial4 Go back to the start of the message Dial5 Go back to the previous message Dial6 Erase all messages Dial 7 back ten seconds Dial 8 Go forward ten seconds skip the time stamp Dial9 Forward the message to another extension Dial0 Return Call Automatically make a call to the caller who left the message Voice Mail Language Three language options are provided for the voice mail English French and Spanish e From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed e Select System Programming e Enter the System Programming Password and select System 59 Inter Tel 3000 Administrator s Manual e Select Language e Select Voice Mail e Select the language required Information Only Voice Mailboxes All voice mailboxes extension group and phantom can be programmed as information only voice mailboxes When a voice mailbox is set as Information Only callers to the voice mailbox will hear the voice mailbox greeting but will not be able to leave a message The voice mailbox has all the other attributes of a standard voice mailbox 1 the user can customize the outgoing greeting set diverts to the
127. g access your voice mailbox by dialing the code followed by your extension number voice mail password and Then dial the following numbers to access your messages While listening to the Greeting e Diall Playback commences at the first message e Dial2 For more information e Dial4l Turn remote notification on e Dial42 Turn remote notification off e Dial43 To program remote notification e Dial5 To compose a message e Dial6 To delete all messages e Dial7l To record your name e Dial72 To check your recorded name e Dial73 Do delete the recorded name e 18 To turn monitor on off e Dial9l Selecting the primary greeting e Dial92 Selecting the secondary greeting e Dial92 Check the outgoing greeting e Dial93 Delete the outgoing greeting e 10 Change voice mail password Note If you forget your voice mail password you can check all voice mail extension passwords from the programming extension ext 20 To Record a Call The option to allow you to record a call can be set in system programming When programmed the option Record Call is shown on the display when you are on a call 55 Inter Tel 3000 Administrator s Manual The same rules apply to these recordings as do to normal messages left in voice mailboxes Read messages are deleted in 8 days and unretrieved messages are deleted in 15 days From the Programming extension press the PROGRAM key Press the Scroll Down key unti
128. g Password and select Extensions Press the Scroll Down key until Reverse Cadence is displayed Select Reverse Cadence Select the extensions that require the cadences changed Press the speakerphone key to finish programming By default the reverse cadence is On indicated by KEYPAD CONFIRMATION The digital telephone sets provide confidence tones while digits are being dialed this can be disabled on an extension by extension basis From the Programming extension press the PROGRAM key Select System Programming Enter the System Programming password and select Extensions Press the Scroll Down key until Keypad Confirmation is displayed Select Keypad Confirmation Select the extensions that do not want confirmation tones Press the speakerphone key to finish programming 96 Inter Tel 3000 Administrator s Manual FLEXIBLE NUMBERING The extensions numbers line access digits and first digit of the feature codes can be changed This allows systems with Direct Inward Dialing DID numbers to have their extension number reflect the DID number When you change the numbering the extension numbers must be changed to 3 or 4 digit numbers If you want to return to the 2 digit scheme you must reset the switch to the default factory settings See page 103 From the Programming extension press the PROGRAM key Select System Programming Enter the System Programming Pass
129. g Password and select Lines Press the Scroll Down key until Outgoing Groups is displayed Select Outgoing Groups option Select the group you wish to set up Up to 11 groups can be set up each with a corresponding access code 9 or 760 769 Select the lines to be in the group The menu updates to show all 1 and the back up CO lines equipped The lines in the group are indicated by a Select the lines that are in the selected group Lines 1 24 are the 1 lines programmed as equipped in the Equipped Lines Programming and Lines 25 28 are the CO lines In default all lines 1 and backup are in group 1 selected by dialing 9 Outgoing Groups when PRI is programmed In this case all available B Channels must be programmed into the same line group From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until Outgoing Groups is displayed Select Outgoing Groups option Select the group you wish to set up Up to 11 groups can be set up each with a corresponding access code 9 or 760 769 Select either the PRI or the back up CO lines Line 24 Line 27 If PRI is selected all the available B channels are placed in the selected group In default the PRI and CO Lines are all in Group 1 s
130. g the dealer to sell or license the specific Software covered by this license Software means the computer programs accompanying this License including but not limited to codes techniques software tools formats designs methods processes know how and ideas and any and all copies modifications upgrades enhancements and new releases thereof made or acquired by You and any and all manuals and other printed materials accompanying this License or the Software License a Inter Tel Integrated Systems Inc Inter Tel grants You a non exclusive non transferable license to install and use the enclosed Inter Tel Software and accompanying documentation on any one standalone personal computer or Inter Tel Hardware System whichever applies You assume the entire responsibility for the selection and installation of the enclosed Software program s in order to achieve desired results You agree that you are licensing the Program for its end use only and not for resale or redistribution You must be an Authorized Dealer of the specific Inter Tel products covered by this license You will be liable for theft and infringement under applicable patent copyright and trademark laws of the United States for unauthorized use of the Software covered by this license b Inter Tel reserves all rights in and to all patents copyrights trademarks mask works and any other proprietary rights contained or embodied in the Software c You can make on
131. ge 69 for Display Messaging To access voice mail the Voice Mail Module must be installed Directory This key allows you to program and dial numbers in the System and Personal Speed Dial lists and also allows convenient dialing of the telephone number See page 26 for Speed Dial Lists DSS Extensions Up to eight of the sixteen key digital telephone sets can be equipped with a DSS From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Press the Scroll Down key until DSS Extensions is shown Select DSS Extensions Select those extensions which are to be equipped with a DSS An AC adapter is connected to the sixteen key digital telephone set to supply the additional power needed for the 32 extra keys Backlit Display The sixteen key digital telephone set can be backlit The AC adapter must be used to backlight the display Data Port A connector marked Data Port is provided on the left hand side of the digital telephone sets It is designed to allow modems to be connected in parallel with the phones Although you can connect telephone sets to the port their operation is limited Calls can be made and answered However it is not possible to transfer calls from a phone connected to the dataport Ifa call is made or answered from a phone con
132. gramming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Select Remote Notification Select Simultaneous Calls Enter the value 1 or 2 and press Confirm 57 Inter Tel 3000 Administrator s Manual The default value is set at 1 Selecting the Number of Retry Attempts The number of simultaneous remote notification calls can be set at 1 or 2 From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Select Remote Notification Select Retry attempts Enter the value from 2 to 15 and press Confirm The default value is set at 2 Selecting the Line Group that the Remote Notification calls are to use The outgoing line group to be used for remote notification calls can be changed From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Select Remote Notification Select Outgoing group Select the group Notification delay timer The time interval between receiving a message and making th
133. ice feature ensures that if night service is invoked on a Friday evening the system remains in night service until Monday morning From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Night Service is displayed Select Night Service Select Weekend Service symbol next to either Weekend Service or Weekend Service will indicate whether the weekend service is on or off e Select Weekend Service Press the speakerphone key to finish programming Note To cancel Weekend Service repeat as above selecting Weekend Service Off as the last step Note Weekend Service does not account for public holidays 41 Inter Tel 3000 Administrator s Manual AUTO ATTENDANT The Auto Attendant feature allows callers to ring directly through to an extension provided that they know the extension number of the person they wish to contact A Voice Module must be installed for this feature to operate When a line programmed for Auto Attendant receives a call the call will be answered by the system When the system is in Day Service the caller will hear the following pre recorded greeting Thank you for calling If you know the extension number you wish to con
134. il System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Timers is displayed Select Timers Select the required timer to be changed and enter the duration Confirm the new time Press the speakerphone key to finish programming Timers Range Default setting Recall on hold 001 1800 90 seconds Recall on transfer 001 300 30 seconds Forward on no answer 01 30 11 seconds Courtesy delay 01 30 30 seconds Open the door 01 30 5 seconds Door Phone ring duration 01 30 30 seconds Call park 001 300 180 seconds Ringback time duration 01 30 30 seconds Auto Attendant Day 04 30 4 seconds Immediate answer Auto Attendant Night 04 30 4 seconds Immediate answer System VM Box delay 01 300 10 seconds Programmable message length 30 300 60 seconds AA Dial Time 01 05 2 seconds Hunt Timer 001 300 15 seconds Notification Delay 0060 1800 900 seconds Notification Interval 060 900 300 seconds Glossary of Timers Recall on hold This is the time that elapses before a call which has been placed on hold rings back the extension that put the call on hold Recall on transfer This is the time that elapses before a call which has been transferred and not answered rings back the extension that attempted the transfer Forward on no an
135. in an assembly and is not readily accessible the certification label must be placed on the exterior of the cabinet for each type of certified device contained therein The final assembler must provide all applicable material contained in this section with the final equipment A modular plug or jack must be provided which complies with Part 68 Subpart F requirements for dimensions tolerances and metallic plating Warning This equipment generates and uses radio frequency energy and if not installed and used properly that is in strict accordance with the manufacturer s instructions can cause interference to radio and television reception It has been type tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart J of Part 15 of the FCC Rules Operation of this equipment in a residential area can cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps are necessary to correct the interference However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio or Inter Tel 3000 Administrator s Manual television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e the receiving antenna e Relocate the CCU with respect to
136. ing is displayed Select System Programming Enter the System Programming Password and select Extensions Press the Scroll Down key until Voice Boxes is displayed Select Voice Boxes Two options are presented Standard Voice Boxes and Information Only VB Select the extensions that require a voice mailbox Note To assign group and Phantom mailboxes press the Scroll Down key until Other is displayed Select Other Select either Group or Phantom as required and selected the appropriate mailboxes required Press the speakerphone key to finish programming Note symbol will indicate what mailboxes have been assigned Note When allocating a mailbox the Forward No Answer to voice mail feature will be activated automatically SETTING UP VOICE MAILBOXES When a voice mailbox has been allocated to an extension the user should set up the mailbox by recording greetings and their name To Record Voice Mailbox Greetings Each extension group phantom and system voice mailbox has two programmable greetings These are the Primary Greeting this is the main greeting recorded by the user or the Alternate Greeting which is also recorded by the user At your extension press the MESSAGE key Select Voice Messaging Enter your extension number when prompted Enter your voice mail password 1111 by default followed by Select G
137. ing on the System Voice Mailbox e Press the MESSAGE key e Select Voice Messaging Enter 0 as the extension number which is your System voice mailbox number e Enter your voice mail password 1111 by default followed by e You are presented with the Voice Messaging control menu The options displayed are Play Erase All Messages Greeting Change Password Monitor and Exit Select Greeting Select Record Greeting e Speak to record a personalized greeting when prompted e Press Confirm Press the speakerphone key to finish programming 61 Inter Tel 3000 Administrator s Manual To Set the Time a Call will ring before the System Voice Mailbox Answers From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Timers is displayed Select Timers Select System Voice Box Delay Enter the time The default is 010 seconds Press the speakerphone key to finish programming To Retrieve Messages left in the System Voice Mailbox When messages have been left the Message Waiting light on extension 20 will be lit and the Sys Voice Box Messages will appear on the top line of the display Select Sys Voice Box messages
138. ing the related documentation and any new releases modifications and enhancements thereto belongs to the Company and that the Company retains all right title and interest in and to the Program You further acknowledge that the Program and information relating thereto constitute valuable trade secrets of the Company You agree to comply with the terms and conditions of this Agreement and agree to treat the Program as the confidential and proprietary information of the Company Inter Tel 3000 Administrator s Manual You shall be solely responsible for the supervision management and control of your use of the Program and related products and documentation You hereby indemnify and hold harmless the Company and its affiliates the Indemnified Parties against any loss liability damages costs or expenses suffered or incurred by the Indemnified Parties at any time as a result of any claim action or proceeding arising out of or relating to your use operation or implementation of the Program For purposes of this Agreement affiliate means any Company division or subsidiary or any other affiliated entity involved in the manufacture or wholesale distribution of Company products The Indemnified Parties shall not be responsible and you shall have no recourse against the Indemnified Parties for any loss liability damages costs or expenses which can be suffered or incurred at any time by you as a result of your reliance upon or use of the Program o
139. inistrator s Manual TO CONFIGURE LINE KEY LIGHTS When a call is placed on System Hold you can decide if the associated line key light is to flash or remain steady on all other digital telephone sets The default setting is that the light flashes From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Line Key Light is displayed Select Line Key Light Choose either Light Flashing On Hold or Light Steady On Hold Press the speakerphone key to finish programming TO PROHIBIT TRUNK TO TRUNK CALLS ON AN EXTENSION You can prohibit individual extensions from activating External Forward External Transfer and External Conference These features set up so called trunk to trunk calls From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Press the Scroll Down key until External Diversion is displayed and select Select No Trunk To Trunk Calls Select the extensions to be denied this feature Those extensions denied the feature are indicated by a Press the speakerphone key to finish programming TO MOV
140. inst receiving Call Waiting tones By default all extensions will have displayed no extensions are presented with call waiting tone Press the speakerphone key to finish programming To Protect an Individual Call from Call Waiting Tones If your extension can receive Call Waiting tones you can protect each call on an individual basis from interruption e When you are a call select Tone Protect the display From a standard analog phone press Hookflash and dial 725 when on a call REMINDER CALL This feature enables you to set your extension to ring at a given time To Set your Extension to give You a Reminder Call at a Given Time e From the Idle Menu press the Scroll Down key until Reminder Call is displayed e Select Reminder Call Enter the time in the 24 hour clock format for example 1423 for 2 23 p m e Press Confirm Press the speakerphone key to finish programming At the programmed time the extension will give ten rings If not answered it will ring twice more at two minute intervals and will then cancel Note Reminder calls must be set daily and therefore cannot be set more than 24 hrs ahead To Review and Cancel a Reminder Call To review a Reminder Call select Reminder Call and the time set will be displayed e Select Confirm to retain the programmed time If you wish to change the time select Change and enter a new time e ca
141. irm To Dial a Personal Speed Dial Number Press the DIRECTORY key Select Personal Speed Dial to access your personal speed dial list The entries are sorted alphabetically Enter the first letter of the name Use the Scroll Down key to move down the list A line will automatically be selected and the number dialed To dial a Personal Speed Dial number from a standard phone e Lift the handset Dial the code 74 e Dial the location 01 30 of the number The number is automatically dialed 27 Inter Tel 3000 Administrator s Manual Note By dialing the code 74 from a digital telephone the Scroll Up and Down keys can be used to view all the locations in location sequence To Dial a System Speed Dial Number Press the DIRECTORY key Select System Speed Dial Enter the first letter of the name or scroll through the entries to find the entry you want When you have selected the number or name you want a free line is automatically selected and the number is dialed Note If some numbers are entered without names they are presented at the end of the list To dial a System Speed Dial number from a standard analog phone e Lift the handset e Dial the location code 8001 8500 of the number you wish to access The number is automatically dialed Note By dialing the code 8 from a digital telephone set the Scroll Up and Down keys can be used to view the numbers in the list 28
142. is in an unsupervised trunk to trunk call or when a call is forwarded or transferred to the public network 99 Inter Tel 3000 Administrator s Manual To Program Loop Calling on System Lines This feature is used when specialized lines without dial tone are connected to the switch These can be tie lines or lines with external ring down equipment When a line is programmed for loop calling the dialled digits are not shown on the display From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until PSTN Programming is displayed Select PSTN Programming Select Loop Calling A menu showing the CO lines will be presented The lines using Loop Calling are indicated by a Those using the standard singling are indicated by a 0 Select the lines as required Press the speakerphone key to finish programming Note Last number Redial Call Restriction Saved Numbers System and Personal Speed Dial will not work on the lines allocated as Loop Calling Programming Caller ID Detection On standard CO lines on the Inter Tel 3000 the Caller ID Detection option is programmed The system can then detect when Caller ID information is being sent from the network and display the number From the Programming
143. isplayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until System Voice Box is displayed Select System Voice Box Select the lines to be answered by the System Voice mailbox The lines that will be answered are indicated by a Press the speakerphone key to finish programming Note Lines 1 2 etc are the lines programmed as equipped in the Equipped Lines Programming Lines 25 28 are CO lines System Voice Mailbox Programming when a PRI is programmed System voice mailbox is programmed as follows e From the programming extension press the PROGRAM key e Press the Scroll Down key until System Programming is displayed e Select System Programming e Enter the System Programming Password and select Lines 113 Inter Tel 3000 Administrator s Manual e Press the Scroll Down key until System Voice Box is displayed Select System Voice Box e Select the lines to be answered by the System Voice mailbox The lines that will be answered are indicated by a Press the speakerphone key to finish programming Note If PRI is selected all the available B channels are answered by the System Voice Mailbox Lines 24 26 are the CO Lines ANALOG CO LINES A single interface providing 24 lines on or 23 lines PRI can be equipped However two addi
144. l Dial Tone e Enter the System Programming Password and select Lines e Press the Scroll Down key until RBS or PRI ISDN is displayed Select RBS Select E amp M e Select the service type e The list of Start Types is presented e Select the required Start Type The default is Wink Start When DID Service Type is selected three Start Types are available Immediate Wink Dial Tone e Enter the System Programming Password and select Lines Press the Scroll Down key until RBS or PRI ISDN is displayed Select RBS e Select DID Select service type Select one of the options from the above list 106 Inter Tel 3000 Administrator s Manual The default is Wink Start Programming Received Digits on the T1 If Received digits is selected the display updates to show the equipped lines From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until RBS or PRI SDN is displayed Select RBS Select Received Digits The menu displays all the equipped lines Select the required line When a line is selected the display shows the current setting for 2 seconds After the 2 seconds the programming rang
145. l System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Select Call Recording Select the extensions that are to be allowed to record calls Press the speakerphone key to finish programming Group Mailboxes If group forward is activated to voice mail messages for the group will be recorded in the group voice mailbox New group message will be displayed on the display of all digital telephone sets in the group REMOTE NOTIFICATION OF VOICE MESSAGES When a user turns remote notification on a call will be made to the personal or pager number programmed by the user to notify them that they have received a new voice mail message The user can set up remote notification to notify them of all new messages or only those marked as priority by callers to their voice mail Remote notification can be turned on and off as required If the call is to a personal number the user can access their voice mail when they answer the call by entering their voice mail password and pressing Setting Up your Remote Notification to a Personal Number You must first program the personal that the system is to call when a new message is received Then select whether all messages or messages marked as priority are notified Finally you turn remote notification on Programming a Personal Number Press the MESSAGE key Select Voice Messaging Enter your extensi
146. ld is returned To retrieve the call select Return To Line the display or press the line key Other extensions can retrieve the call by pressing the line key associated with the call You can continue to use your phone with the call on hold The call on hold will recall after 90 seconds if it has not been picked up by another extension This time is programmable See page 102 Note If an extension has two calls on system hold selecting Return To Line will return the extension to the first call that was put on hold You can place a call on system hold from a standard analog phone e Press the Hookflash key on your telephone when you an external call Replace the handset You can continue to use your telephone held call will recall after 90 seconds provided your telephone is idle If you are busy on the telephone after the 90 seconds the call will ring when the handset is replaced To retrieve the call placed on system hold lift the handset and dial the code 719 Associated Hold Calls are placed on Associated Hold when you initiate a transfer or consultation call Calls on associated hold cannot be picked up by other extensions The caller is returned Music on hold If you go on hook with a caller on associated hold the held call rings your phone immediately To Transfer a Call to Another Extension e While on the call select Internal Transfer on the display The call is
147. lecting an available line key If a free line is available an external dial tone is returned and the light associated with the line key is lit If no line is available a busy tone is returned and the line key light is not lit Instead the display indicates that no line is available Incoming Calls in PBX Mode Incoming calls can be programmed to ring Groups Extensions Auto Attendant Courtesy Service or Phantom Mailboxes or the system voice mailbox This programming is the same for both PBX and Key System Modes of Operation When a call is presented to a digital telephone set the phone is called and the light on the first available line key on the digital telephone set flashes at the ringing rate It the call is presented to an individual phone the key associated with the first available line key on the phone flashes at the ringing rate No line key on any other digital telephone set is lit If the call is presented to multiple digital telephone sets in a Ring group the line key light is lit on all the digital telephone sets in the group with an available line key No other line key on any other digital telephone set is lit If the call is presented to a digital telephone set with no available line key the call rings the phone without lighting any line key Call Answered When a call is answered the light associated with the line key on the answering phone is lit steadily The light associated with the call on all other digital telephone
148. ls only calls to other extensions are not redialed To Redial the Last External Number Dialed e From the Idle Menu select Redial Last Number To activate the redial feature from a standard analog phone you dial the code 77 Note Most standard analog phones have a redial key on the phone If redial is activated from the key on the phone then the last number dialed from the phone is redialed In this case if the last number dialed was an internal number than the internal number will be redialed Saved Number Redial In addition to the Last external number the previous five numbers dialed are also stored and can be redialed e From the Idle Menu select Saved Numbers e Select the number to be dialed From a standard analog telephone the codes are 781 785 are dialed for saved numbers 2 6 The first saved number is the Last Number Redial Code 77 Note By dialing the code 78 from a digital telephone set the Scroll Up and Down keys can be used to view the saved numbers Call Pick Up You can pick up any call internal or external that is ringing at another extension provided both extensions are programmed in the same group See page 38 For extensions not in your group you can pick up external calls only To Pick up a Call Ringing at Another Extension in Your Group e From the Idle Menu select the Call Pick Up option on the display From a standard analog phone the code is 727 To Pick up a call
149. ly available from extension 20 and is used to intrude on a call involving two lines that is when an external transfer or external forward has occurred 67 Inter Tel 3000 Administrator s Manual When two lines are connected in conversation e Select one of the lines by pressing the line key e Select Intrude on the display You will then be connected in a three way conversation 68 Inter Tel 3000 Administrator s Manual Setting Display Messages This feature enables you to leave a display message that will be seen by any digital telephone set calling your extension You can also set a display message on a standard analog telephone but you cannot check the content To Set a Message to be displayed to Internal Callers Press the MESSAGE key e Select Display Messaging e Select the message to be displayed from the message menu The message menu offers you the choice of eight pre programmed messages You add extra text to all messages by selecting the Enter Data option Message 9 is blank so you can enter your own message The message menu is 1 Return at 6 At home 2 Call back at 7 Vacation 3 Call me at 8 Call 4 At a meeting eee 5 At lunch Press the speakerphone key to finish programming Note See page 18 on how to enter text using the Keypad Also if you wish to enter a time or a date do one of the following
150. m the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed e Select System Programming e Enter the System Programming Password and select Lines Press the Scroll Down key until Outgoing Restriction is displayed e Select Outgoing Restriction option menu updates to show all lines Line 1 Line 24 and the CO lines equipped Line 25 Line 28 e Select the required line extension menu is displayed e Select the extensions to be restricted from selecting the line for outgoing calls In default no restriction applies INCOMING CALLS ONLY WHEN T1 IS PROGRAMMED If the 1 lines are programmed as E amp M Loop Start or Ground Start then all the lines are shown when Incoming Calls Only is selected From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until Incoming Calls Only is displayed Select Incoming Calls Only option The menu updates to show all relevant 1 lines Select the required lines to be reserved for incoming calls only In default no lines are programmed Note If any lines are programmed as DID they are available as incoming only lines and are not pres
151. mbers 100 109 Operator position Door Open 731 Hookflash Pick up Parked Call 712 1 5 731 Extensions 20 59 Recorded Messages retrieving Extension Groups 180 199 Redial 77 Extension Lock lock unlock 713 xxx Reminder Call 718 Extension Lock change code 714 xxx Reminder Call cancel 718 Extension Swap 702 Extension Reset telephone 739 Lock Code External Call Hold Hookflash Retrieve a Call Placed on Hold 719 Follow Me 735 Password Return and Release in Two Call Handling Hookflash 1 XX Forward All Calls 732 xx Return and Hold in Two Call Handling Hookflash 2 Forward on No Answer 734 xx Ring Back Hookflash 5 Forward When Busy 733 xx Ring Group 11 0 Group Forward All Calls 792 Room Monitor 798 Group Forward When Busy 793 Saved Number Redial 781 785 Group Forward on No Answer 794 Single Extension Page 715 Hookflash on a CO line Hookflash 722 Dial accessing personal numbers 74 01 30 Internal Call Waiting Hookflash 8 Speed Dial accessing system numbers 8001 8500 Log in Log out of Hunt group 723 Speed Dial programming personal numbers 75 01 30 Line Access Group 1 9 System voice mailbox on off 737 Line Access Groups 2 11 760 769 Tone Protection 725 Hookflash 725 Line Access Individual Lines 501 520 Voice Mailbox Number aia Night Service from extension 20 only 738 24 Inter Tel 3000 Administrator s Manual GETTING STARTED BASIC CALL FEATURES Making and Answe
152. me in the directory press 1 to hear the next directory name press 2 to spell a new name press 3 to exit the directory press star If no name is programmed the following message is played Extension XX three six as an example If this is correct press pound For the previous name in the directory press 1 to hear the next directory name press 2 to spell a new name press 3 to exit the directory press star If there are no names programmed in the Directory the call is presented to the destination set in the Incoming Ringing programming for the CO line If the user does nothing for 5 seconds the call is presented to the destination set in the Incoming Ringing programming for the CO line When digits are dialed and is not entered within 5 seconds the following message is played 48 Inter Tel 3000 Administrator s Manual Recorded name If this is correct press pound For the previous name in the directory press 1 to hear the next directory name press 2 to spell a new name press 3 to exit the directory press star When the user dials after the prompt the selected extension is rung If there are no names in the directory the call is presented to the destination set in the Incoming Ringing programming for the CO line If is not dialed within 5 seconds the extension name or number is repeated and the message is again played If is not selected within a further 5 seconds the call is pres
153. ming Enter the System Programming Password and select System Select Language Select Voice Module to change the Auto Attendant language Select the language required Press the speakerphone key to finish programming To Change the Ringing Time before Calls Hear the Auto Attendant Greeting You can change the time that a call will ring before being automatically answered by the Auto Attendant A different time can be set for day and night modes as follows From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Timers is displayed Select Timers Press the Scroll Down key and select Auto Attendant Day to change the timer used when the system is in day mode or Auto Attendant Night for the timer used in night mode Enter the time required in seconds 04 30 e Press Confirm Press the speakerphone key to finish programming Note If the value is set to 4 seconds calls to the Auto Attendant are answered immediately 45 Inter Tel 3000 Administrator s Manual COURTESY SERVICE This service is available with a standard greeting on all systems If the system is equipped with a Voice Module you can customize the greeting When the Courtesy Service featu
154. mming Password and select Extensions Select Examine Passwords Select Voice Mail Password Select the extension whose password you wish to examine The voice mail Password of that extension is briefly displayed on the top line of the display Press the speakerphone key to finish programming Voice Mail from a Standard Analog Phone Extensions equipped standard analog hones can also be allocated voice mailboxes When a voice mailbox is allocated Forward on no answer to the extension s voice mailbox is automatically set You can set forward all calls or Forward When Busy to the Mailbox as well by setting the forwarding to 710 The code 710 is used as the voice mailbox extension number for forwarding purposes Dial 732 followed by 710 to forward all calls to your voice mailbox Dial 733 followed by 710 to forward calls to your voice mailbox when your extension is busy Dial 734 followed by 710 to forward calls to your voice mailbox when calls are not answered This is automatically set when you are allocated a voice mailbox Accessing a Voice Mailbox To access the voice mailbox dial the code followed by your extension number voice mail password and Then dial the following numbers to access your messages While Listening to the Greeting e Diall Playback commences at the first message Dial 91 Change the outgoing greeting Dial 92 Check the outgoing greeting Dial 93 Delete the outgoing greetin
155. mpted to enter a name Do one of the following Press Exit or Confirm if you do not wish to enter a name e Enter a name as described above You are then prompted to select a line group By default all numbers are dialed over group 1 which is accessed by dialing 9 For a description of the Class of Service Override feature see the Call Restrictions section on page 86 This feature allows an extension to access all system speed dial numbers even though the extension can be restricted from directly dialing a number in their Class of Service If a number or an incoming call matches a number in the System Speed Dial list the name in the list will be displayed Note Up to 24 digits can be stored in any location A name of up to ten characters including spaces can be used for each entry Note When programming a speed dial number you can insert a pause of 1 5 seconds between digits by selecting Pause on the display Note System Speed Dial numbers cannot be programmed from a standard analog phone To Change the System Speed Dial Password From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Select Change Password Select Speed Dial Password Select Change and enter a four digit number Select Conf
156. n press the PROGRAM key Select System Programming Enter the system programming password and select Lines Select Outgoing Restriction Select the line to be dedicated to the extension The extension menu is presented Select the extensions as necessary to leave the manager s extension the only extension with a 9 Press the speakerphone key to finish programming To Program a Key as a Single Extension Page Key to the Assistant s Extension This programs a key on the manager s extension so that when it is pressed it calls the assistant s extension which automatically answers the call This allows the manager to speak over the assistant s extension speaker without the assistant answering the phone From the manager s extension press the PROGRAM key Press the Scroll Down key until Key Programming is displayed Select Key Programming Select the Programmable key you want to program Press the Scroll Down key until Single Extension Page is displayed Select the Single Extension Page option Select Enter Data and enter the assistant s extension number Select Confirm Press the speakerphone key to finish programming 75 Inter Tel 3000 Administrator s Manual Note The assistant extension must be programmed to receive Call Waiting tones See page 82 To Program a Key to Call the Assistant s Extension Directly With this feature set the man
157. n a or T1 PRI interface is installed see page 114 Storing and Redialing Caller Numbers Caller ID List The Caller ID List automatically stores information about the last 430 unanswered calls to the system answered calls can also be stored The information stored is the caller telephone number and the date and time of the call Information is not stored for calls that are withheld or unavailable numbers When a new record is received and the memory is full the oldest record is discarded from memory The Caller ID List can be allocated as one central store of data on calls ringing the incoming groups This store alerts extension 20 default by means of a display prompt that new calls have been stored You can also program all 40 extensions to store up to 10 numbers each To Examine and Redial Stored Caller Numbers e Select Personal Caller ID List to examine the numbers in the personal store of your digital telephone set Select System Caller ID List to examine the system store This can be selected from any extension You will see the following information The name or number and time of the last three calls received are displayed If the call was answered the display will show an A on the right hand side of the record If the call was not answered the A will not be displayed is displayed on the right hand side of a record this indicates that the number has been redialed The
158. n on a protected extension the display shows Barge In Prohibited If barge in is unsuccessful for any other reason the display shows Barge In Failed Note Barge in is not allowed if the extension selected is not on a call is transferring call is listening to voice mail or is in a three way conference call Note A maximum of three simultaneous barge in and conference calls are allowed in the system From a standard analog telephone Barge In is activated by dialing the code 709 followed by the extension number To Program extensions allowed to barge in In default no extensions are programmed to activate From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Press the Scroll Down key until Barge In is displayed Select Barge In Extensions Select the extensions that are to be allowed to barge in The extensions you select will have a displayed beside them The default is that no extensions are allowed to barge in To Program extensions protected from Barge In In default no extensions are programmed to activate Barge In e From the Programming extension press the PROGRAM key e Press the Scroll Down key until System Programming is displayed 66 Inte
159. na 85226 Inter Tel 3000 Administrator s Manual INTRODUCTION SYSTEM DESCRIPTION e The Inter Tel 3000 is an Integrated Communications System It supports all your voice call needs and also provides an optional Integrated Data Solution that allows multiple simultaneous Internet sessions and up to 12 IP extensions e The Inter Tel 3000 can accommodate up to 20 Central Office CO Lines The Inter Tel 3000 can be equipped with module providing up to 24 or 23 Primary Rate ISDN channels The Inter Tel 3000 is modular in construction It is upgraded by adding various system modules The Inter Tel 3000 has a simple to use menu driven interface The Inter Tel 3000 is a hybrid PBX key system The Inter Tel 3000 has an Optional Broadband Module providing seamless multiple Internet sessions It also supports up to 12 IP extensions and VoIP trunks The Inter Tel 3000 can operate with system digital telephone sets and standard touch tone telephones types of telephone sets available are two digital telephone sets one Inter Tel cordless phone and one analog telephone set The digital telephone sets are the eight line key set and the sixteen line key set A Direct Station Selection DSS can be used with the sixteen line key digital telephone set providing an additional 32 programmable keys The cordless telephone is Inter Tel s 5 8 GHz cordless phone with a range up to 1 000 feet The Inter Tel 3000 can be remotely
160. ncel the reminder call select Change followed by Confirm From a standard analog phone dial 718 followed by the time in 24 hour clock format to set a Reminder Call The code 718 is dialed to cancel it A standard analog phone cannot view the reminder call time 82 Inter Tel 3000 Administrator s Manual SENDING A HOOKFLASH WHILE ON A CALL A Hookflash signal can be required if you are using certain network services on standard CO lines or if your Inter Tel 3000 is connected to another telephone system PBX via one of the line interfaces The Hookflash feature allows you to send a hold signal forward the line to the CO or PBX To send a hold signal you must be on a call or have dialed at least one digit of the number you are calling To Send a Hookflash Signal to a CO or a PBX e From a digital telephone set select Hookflash on the display From a standard analog phone the code is Hookflash 780 EXTENSION RESET You can reset your extension to cancel all the following features if they have been set e Do Not Disturb Call Forward Call Back Display Messaging Reminder Call To Reset your Digital Telephone Set e From the Idle Menu press the Scroll Down key until Reset The Telephone is displayed e Select Reset the Telephone The display shows Extension Reset momentarily before returning to the idle menu If you are using a standard analog phone dial 739 and wait for
161. nd replace the handset EXTERNAL FORWARDING This allows you to decide if external callers or external and internal callers to your extension are forwarded externally when you have set your extension to forward calls to an external number It also allows extensions to be prohibited from activating external forwarding To Restrict an Extension from Forwarding Calls to an External Number From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Press the Scroll Down key until External Forwarding is displayed Select External Forwarding Select No Trunk To Trunk Calls Select the extensions that are not allowed to activate external forwarding or set up trunk to trunk calls Press the speakerphone key to finish programming 34 Inter Tel 3000 Administrator s Manual To Forward All Calls or External Calls Only to an External Number From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Press the Scroll Down key until External Forwarding is displayed Select External Forwarding If both internal and external calls are to be forwarded select
162. nected to the dataport you can go off hook on the digital telephone set and continue the call from it If you do this then the call be transferred etc from the digital telephone set When a call is made from a device connected to the data port the number dialed and the status of the call is indicated on the systemphone 20 Inter Tel 3000 Administrator s Manual CUSTOMIZING YOUR DIGITAL TELEPHONE SET The PROGRAM key accesses the options available to customize your digital telephone set settings To Change the Language on Your Phone Each extension can select the display prompts to be in English French or Spanish e From your digital telephone set press the PROGRAM key e Select Language e Select the required option English French or Spanish Press the speakerphone key to finish programming Note The language setting for all the digital telephone sets can be changed See page 93 Automatic Answer You can program your digital telephone set to work in Auto answer mode In this mode the speakerphone key light flashes red and when you receive an internal call you hear a burst of tone and the call is connected automatically You can speak to the caller without touching the digital telephone set e From your digital telephone set press the PROGRAM key e Select Auto Answer e Select the required option Set auto answer or Cancel auto answer to set and cancel the Automatic Answ
163. ng dial 1 to play the first message When the message is being replayed the following codes can be dialed Dial 0 to return a call to the person who left the message Caller ID must be available Dial 1 for more information Dial 2 to go to the next message Dial 3 to erase the current message and go to the next message Dial 4 to go back to the start of the message Dial 5 to go to the previous message Dial 6 to save the message Dial 7 to go back 10 seconds Dial 8 to go forward 10 seconds or skip the time stamp Dial 9 to forward the message Dial to pause Dial to exit Note Each message is time stamped to tell you when the message was received You can skip the time stamp by dialing 8 which jumps forward ten seconds When all new messages are played you are informed of the total number of messages in your box To Forward a Message A user can forward a message from their voice mailbox to another voice mailbox e While you are listening to the message select the Forward Message option e Select the extension to forward the message to from the menu on the phone To forward a message when using a standard analog phone dial 9 and the extension number 54 Inter Tel 3000 Administrator s Manual Return Call The Return Call feature allows you to initiate a call to the caller who left a message in your voice mailbox e When you have listened to a message in the voice mailbox select the Return Call
164. ng options If you select this option you will be prompted to enter the System Programming Password If this option is selected from any other extension the display will show Programming Refused The default programming extension is extension 20 e From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed e Select System Programming e Enter the System Programming Password to access System Programming For more information about System Programming see page 118 22 Inter Tel 3000 Administrator s Manual Background Music This feature allows an extension to have music played over the speaker of a digital telephone set while the extension is idle This background music is supplied only if there is an external music source connected to the system This background music is disconnected as soon as the user goes off hook or a call is presented to the extension e From your digital telephone set press the PROGRAM key e Press the Scroll Down key until Background Music is displayed e Select the required option Background Music On or Background Music Off e Press the speakerphone key to finish programming Speakerphone Options If your phone is working in a reasonable noisy area and you want to use the speakerphone then you might need to select the Noisy Environment option This will improve the speakerphone performance
165. ns Press the speakerphone key to finish programming Note The Misc Extensions option covers Group Numbers and Phantom Mailbox Numbers 97 General Rules for Flexible Numbering If you select Confirm without making an entry the top line of the display changes to to allow the entry to be made Inter Tel 3000 Administrator s Manual If you make an invalid entry Invalid shows on the top line of the display Key 3 or 4 and select CSnfirm Enter number length 3 4 Confirm Exit Are you sure Confirm Exit 20 start number of existing extns Exit Flexible Numbering Programming Restores numbering range to default and exits Flexible Numbering programming Input a valid first number of the new numbering range and select Confirm Select option Misc Extensions Line access Operator code Feature code Speed dial Exit Select No Ext 652 Ext 655 Ext 653 Ext 656 Ext 654 Ext 657 OK Manual adjustment Exit Select option Extension Numbers Other codes Exit X Confirm Change Exit Allows individual extension numbers to be changed toa gt valid number 98 The extension numbers are changed Exit Flexible Numbering Programming Where X is the current code for the selected option Only available valid codes can be selected Dial a new Dial or select extension extension Confirm number and
166. nsions you wish to prevent from using the PA system is displayed beside the extensions that are restricted Press the speakerphone key to finish programming MANAGER ASSISTANT The Manager Assistant feature is a set of programming options used to maximize the efficiency of two people working together To activate the Manager Assistant feature it is necessary to first combine the manager and assistant extensions When the Manager Assistant combinations are programmed the assistant can answer calls ringing on the manager s extension by pressing a key on which the number is programmed Other standard features include programming a dedicated line for the manager so that no other extension can make or receive calls on that line You can program the manager s extension with a key for paging or calling the assistant s extension and you can program the manager s extension to Forward All Calls to the assistant To Set up Manager Assistant Combinations e From the programming extension press the PROGRAM key e Press the Scroll Down key until System Programming is displayed e Select System Programming 74 Inter Tel 3000 Administrator s Manual Enter the System Programming Password and select Extensions Press the Scroll Down key until Manager Assistant is displayed Select Manager Assistant Select the assistant extension When selected the menu changes to allow yo
167. nu and can continue programming other names Press the speakerphone key to finish programming CLASS OF SERVICE Each extension can be programmed for a Class of Service This determines the type of call the extension is allowed to dial Four tables which can be programmed with up to fifty codes each are used to implement six Classes of Service 1 2 By default all extensions Class 1 that is they have restriction placed on them An extension placed in Class 2 is restricted from dialing the codes programmed in Table 2 Table 2 would typically be programmed with the international access code 00 An extension placed in Class 3 is restricted from dialing the codes programmed in Tables 2 and 3 Table 3 would typically be programmed with non local national access codes An extension placed in Class 4 15 restricted to dialing internal and emergency 911 calls only An extension can be placed in Class 5 in addition to being in Class 2 or 3 In this case the codes programmed in Table 5 are allowed An extension can be placed in Class 6 in addition to being in Class 1 2 or 3 In this case the codes programmed in Table 6 are restricted The following table shows the types of restriction for the different Classes of Service available Type of restriction Table Class No restriction 1 Restrict codes in Table 2 Table 2 2 Restrict codes in Table 2 and 3 Table 3 3 Internal and emergency calls only
168. o dial through to another extension if desired To program the Inter Tel 3000 with this feature Enable mailbox Group 20 199 but as Information Only Forward all calls to 710 which is the code for voice mail 43 Inter Tel 3000 Administrator s Manual Auto Attendant Programming Auto Attendant can be enabled on a line by line basis from the programming extension If a call is received on an Auto Attendant line when the voice mail system is busy the call will ring as a normal call If the voice mail system becomes free before the call is answered the Auto Attendant feature is activated the call is automatically answered and the Auto Attendant message is returned Programming Lines to be answered by the Auto Attendant From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Select Incoming Ringing Select the line that is to be programmed Select Day Night or Day and Night Select Auto Attendant Press the speakerphone key to finish programming 44 Inter Tel 3000 Administrator s Manual To Customize the Auto Attendant Message From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Pa
169. ode Alternatively the code can be used to route the call over a particular line Two timebands can also be associated with the feature so the option to route the calls using the substitute codes or the alternative lines can be automatically activated at two different times in a 24 hour period To Set up Codes to allow Calls to be routed on Specific Lines or Networks From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Scroll Down and select LCR Codes Select LCR to activate the feature Enter in a code index 01 50 Enter an input code Up to 5 digits Press Confirm This is the code dialed by the user Enter an output code Up to 9 digits This is the code that will be inserted before the telephone number that the user dials This code can be used to select a specific telephone company Select the preferred or exclusive option e If Exclusive is selected the calls can only be sent on the lines selected e If Preferred is selected the calls will be routed any available line if none of the selected lines available In this case the output code is not dialed 76 Inter Tel 3000 Administrator s Manual Press the speakerphone key to finish programming Note When enabling or disabling the LCR feature th
170. ogramming This is Group in default If a name is associated with the number in the CID ANI Table the name is presented to the extension or extensions programmed to ring From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until CID ANI Table is displayed Select CID ANI Table Select an Index Number 001 200 Enter the caller telephone number Press Confirm Enter the name to be associated with the number Press Confirm Select the option Day Mode Night Mode or Day and Night Mode Select the required option of Extension Group Auto Attendant or Courtesy Service 114 Inter Tel 3000 Administrator s Manual Note When selecting Extension only one extension can be selected If more than one extension is required then a group would have to be programmed with the required extensions in the group CALLED NUMBER ROUTING If the DID or DNIS service is provided the calls can be routed to extensions or groups based on the called number received A table of 100 entries is provided in the DID DNIS Table programming option Each entry can be programmed to ring a group or extension Courtesy Service or Auto Attendant can also be programmed for each number
171. on number which is your voice mailbox number Enter your voice mail password 1111 by default followed by Select Remote Notification Select Programming Select Personal Number Select Change Enter the number From a standard phone dial 4311 to program a personal number Notification of All Messages or Priority messages Press the MESSAGE key Select Voice Messaging Enter your extension number which is your voice mailbox number Enter your voice mail password 1111 by default followed by Select Remote Notification Select Programming Select Priority Messages Only or All Messages From a standard phone dial 433 for priority messages and 434 for all messages 56 Inter Tel 3000 Administrator s Manual Turning Remote Notification on and off Press the MESSAGE key Select Voice Messaging Enter your extension number which is your voice mailbox number Enter your voice mail password 1111 by default followed by Select Remote Notification Turn remote notification on or off as required From a standard phone dial 41 to turn remote notification on and 42 to turn it off Setting up Remote Notification to a Pager To program a pager to receive the remote notification call two numbers must be programmed the number to contact the pager company and the digits that are sent to the pager company once they have answered the call dial string
172. ord and select System Press the Scroll Down key until Dial Name Directory is displayed Select the Dial Name Directory On option To program the names in the Directory table From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Dial Name Directory is displayed Select the Directory Table option Select the extension and enter the name Use the keypad to enter the last name using 2 to enter A 22 to enter B etc A maximum of ten letters can be entered for each name Full names need not be entered Matching will take place on the number from one to ten of the letters entered 49 Inter Tel 3000 Administrator s Manual Note Although the names are entered using the code 2 for A 22 for B etc the matching is done using 2 for A B and C 3 for D E and F etc Recording names Press the MESSAGE key Select Voice Messaging Enter your extension number which is your voice mailbox number Enter your voice mail Password 1111 by default followed by You are presented with the Voice Messaging Control Menu The options displayed are Play Erase All Messages Greeting Change Password Monitor Record and Cancel Select Reco
173. ower up If a Call Logging Interface Module is installed you should enable Call Logging 2 Account Codes 3 Date day month year 4 Start time 5 Duration of the call 6 Line used 7 8 9 From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Call Logging is displayed Select Call Logging Select either Call Logging Call logging off Restricted Call Log ON or Print Log Press the speakerphone key to finish programming To Prevent Calls from Individual Extensions being Logged If Call Logging is enabled then by default all calls from all extensions will be logged However individual extensions can be programmed to prevent their calls from being logged From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming password and select Extensions Press the Scroll Down key until No Call Logging is displayed Select No Call Logging 90 Inter Tel 3000 Administrator s Manual Select the extensions whose calls not to be logged The selected extensions will be indicated with a Press the s
174. p Forward code followed by the group number 180 199 The Group Forward codes are e 792 Group Forward All Calls e 793 Group Forward When Busy e 794 Group Forward On No Answer To cancel the Group Forwarding a standard analog phone go off hook and dial the relevant Group Forward code 35 Inter Tel 3000 Administrator s Manual CONFERENCE CALLS This feature allows you to set up a three way conversation between three extensions or between two extensions and a CO line or between two CO lines and an extension To Set Up an Internal Conference When on a call press the Scroll Down key until Internal Conference is displayed Select Internal Conference Select the extension to be included in the conference When the extension answers select Conference on the display From a standard analog phone Call the first extension When the call is answered press the Hookflash key and when dial tone is returned dial the second extension When the second call is answered press the Hookflash key and dial 3 To Set Up an External Conference When on a call press the Scroll Down key until External Conference is displayed Select External Conference Select a free line and dial the external number When the call is answered select Conference on the display From a standard analog phone When a call press the Hookflash key and when dial tone is returne
175. peakerphone key to finish programming To Set the Call Logging Interface Speed From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Set v24 Baud Rate is displayed Select Set v24 Baud Rate Select the speed you require 4800 9600 19 200 38 400 or 115 200 bps Press the speakerphone key to finish programming Note To connect a printer or PC for call logging use the call logging cable provided and connect one end to the V24 interface on the Central Control Unit CCU and the other end to the serial device e g a PC or a printer OPERATION WITH A PARENT PBX You can connect the Inter Tel 3000 to a parent PBX via its line interfaces You can program any of the 11 outgoing groups to work with a parent PBX When programming the outgoing groups as PBX groups PBX access digits and the number of digits in a PBX extension number are entered The PBX access digits are the digits that must be dialed to select a CO line in the parent PBX You can have a maximum of two PBX access digits If you wish to make an external call via the parent PBX you must select a line connected to the PBX and dial the access digit s before the number If you wish to make a call to a parent PBX extension you must select a line connected
176. placed on Associated Hold e Select the desired extension from the extension list presented on the display or dial the extension number e Select Transfer or replace the handset to transfer the call Note You can transfer a call to an extension when the extension has answered when it is ringing or if the extension is busy From a standard analog telephone press the Hookflash key on the telephone and dial the extension number To transfer the call replace the handset 30 Inter Tel 3000 Administrator s Manual To Transfer a Call to an External Number While on the call press the Scroll Down key until External Transfer is displayed Select External Transfer Select a free line and dial the number When the call is answered press Transfer From a standard analog phone press the Hookflash key dial a line access code 9 760 769 and when dial tone is returned dial the second number When the call is answered replace the handset Note Transferring an external call to an external number ties up two CO lines Such calls are called trunk to trunk calls and are set to last five minutes After five minutes the call is disconnected Note It is possible to restrict extension s from activating external transfer This is set in system programming See page 95 To Make an External Consultation Call While on an external call you can contact another external number to make an inquiry as
177. press for press for Note Only digital telephone sets can display messages A standard analog telephone will not receive any indication that a message has been set on the extension it is calling From standard analog telephone the code is 729 When have dialed 729 dial digits 1 8 to select the required message and hang up To Cancel a Display Message e From a digital telephone set select Cancel the Message From a standard analog phone dial 729 and hang up Displaying Caller Numbers and Routing Calls If you subscribe to the Caller ID service your telephone company sends the telephone number of callers to the Inter Tel 3000 provided the caller has not elected to restrict the network from presenting their number The telephone number or associated name is displayed on the digital telephone sets The Caller ID information is also shown if the extension is equipped with a standard phone which supports the Caller ID service e Ifaname is associated with the number in either the system speed dial bin or the Caller ID store or is received from the network the name and number will be flashed while the call is ringing A caller can choose to withhold their identity In this case the display will show Number Withheld instead of the caller s number or name e Ifthe number information is not available the display will show Number Withheld instead of the caller s number
178. programmed and maintained The Inter Tel 3000 s modular design allows it to grow as you grow No matter what size system you start with you can expand up to the maximum capacity The base unit includes connections for either two or four CO lines and allows up to eight extensions to be connected The system digital telephone set has a large display area that features an intuitive menu driven interface Display keys activate the facilities that are shown on the display It is not necessary to dial any feature codes when using the digital telephone set This makes the system easy to use and saves you time The Inter Tel 3000 is extremely flexible You have the choice of operating the system as either key system where all users have direct access to all lines for making and receiving calls PBX with all calls answered by an operator hybrid combination of both the above modes You can choose to use system digital telephone sets or standard analog telephones at each extension and you can change the set combination at any time An optional Door Phone is available that can be programmed to ring any extension A Doorstrike relay output is also provided The Inter Tel 3000 is easy to install and maintain 11 System Options Inter Tel 3000 Administrator s Manual The following table details the various system options available
179. r Tel 3000 Administrator s Manual Select System Programming Enter the System Programming Password and select Extensions Press the Scroll Down key until Barge In is displayed Select Barge In Protection Select the extensions that to be protected from barge in The extensions you select will have a displayed beside them The default is that no extensions are protected To Program Barge In with or without tone In default no extensions are programmed to activate From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Press the Scroll Down key until Barge In is displayed Select Barge In Tone Select Barge In tone on or off The selection is indicated with a In default tone is provided when barge in is activated This is a single burst which lasts for about a half a second Paired Extensions An extension can be paired with another extension The full functionality of the master extension including extension number and all programmed features including voicemail can be transferred to the alternate extension providing the user with all their normal telephony facilities at two different locations From the Programming extension press the PROGRAM key Press the S
180. r Tel 3000 Administrator s Manual To adjust the Digital Telephone Set Pedestal The pedestal can be mounted on two locations on the base of the telephone The locations provide two angles 20 or 35 degrees To remove the pedestal press the clip down as shown The telephone set can also be wall mounted When wall mounted the digital telephone set retaining hook must be reversed to ensure the handset can be properly retained Press Clip Inter Tel 3000 Administrator s Manual Using the Digital Telephone Set Display The digital telephone set display presents prompts and information It also provides selectable options to assist in activating features Prompts and Information e Prompts tell you what action to take or warn of an incorrect action For example an attempt to access the System Programming menus from the wrong extension will result in the prompt Programming refused e When your digital telephone set is not in use its display shows the time and date on the top line To set the time and date see page 83 e When you dial an external number the display shows the digits as they are dialed e When you make an internal call the extension number you dial is displayed If the extension has been programmed with a name the name is displayed The call duration is also displayed e You can leave a message on your digital telephone set display which will also be seen by other digital telephone set users who call
181. r as a result of any claim action or proceeding against you arising out of or relating to the use of the Program or as a result of your defense of any such claim action or proceeding Limits Of Liability In no event shall Inter Tel or its third party suppliers and vendors be liable for any losses whether in tort contract or otherwise incurred in connection with the purchase sale possession operation or use of the Software separately or in combination with other products including but not limited to loss of time loss of anticipated profits loss of data loss of information loss of business loss of revenue loss of goodwill or loss of anticipated savings or other business losses losses relating to routing or programming errors unauthorized use or access of all intrastate interstate and international long distance services or such access or use by voice mail DISA auto attendant or 800 or 900 services by end users or unrelated third parties losses related to the use of copyrighted music with Inter Tel Software and to the extent such limitation is permitted by applicable law losses and damages resulting from physical injury to tangible property or death or injury of any person whether arising from Inter Tel s negligence breach of contract or otherwise INNO EVENT SHALL INTER TEL OR ITS THIRD PARTY SUPPLIERS AND VENDORS BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES DIRECTLY OR INDIRECTLY ARISING FROM USE OR INABILITY TO US
182. r work is required Opening or removing covers can expose you to dangerous voltages or other risks Incorrect reassembly can cause electric shock when the product is subsequently used Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions When the power supply cord or plug is damaged or frayed Tf liquid has been spilled into the product Inter Tel 3000 Administrator s Manual If the product has been exposed to rain or water Ifthe product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls can result in damage and will often require extensive work by a qualified technician to restore the product to normal operation Ifthe product has been dropped or the cabinet has been damaged Ifthe product exhibits a distinct change in performance 14 Avoid using a telephone other than a cordless type during an electrical storm There be a remote risk of electric shock from lightning 15 not use the telephone to report a gas leak in the vicinity of the leak Save These Instructions CAUTION Use only 26 AWG line cord or larger for Central Office line connections Inter Tel 3000 Administrator s Manual LIMITED WARRANTY For a period of 18 months from the date of purchase Inter Tel warrants the Equipmen
183. ramming extension is extension 20 You access all System Programming options via the PROGRAM key on the digital telephone set connected to the programming extension e From the Programming extension press the PROGRAM key e Press the Scroll Down key until System Programming is displayed The Scroll Up and Scroll Down keys can be used to scroll between the various screens e Select System Programming Selecting System Programming from any extension other than the programming extension will result in the prompt Programming Refused being displayed The following screen is displayed Enter System Password Cancel e Enter the System Programming Password which is 1111 by default Note You can also enter System Programming by dialing 1111 at the programming extension and selecting Send Digits The following screen appears offering options to configure the overall system the extensions or the lines Select Option System Extensions Lines e Under System you will find the programming options that affect the system as a whole e Under Extensions you will find the programming options that affect the extensions e Under Lines you will find the programming options that affect the incoming lines 119 Inter Tel 3000 Administrator s Manual System Settings Options H is selected the following screens appear 3 4 5 6
184. rd Note If no name is programmed or a name is deleted when the name is checked the extension number is returned e g Extension two five To program a name to an extension an associated mailbox should be programmed Note Only one of the two directories can be used 50 Inter Tel 3000 Administrator s Manual VOICE MAIL Voice mail services are available only on those systems equipped with the optional voice mail module Up to 40 extensions can be allocated voice mailboxes The 20 ring groups can also be allocated voice mailboxes A further 10 mailboxes not associated with extensions or groups can also be programmed These are called Phantom mailboxes and can be used for people who do not have a dedicated extension The maximum number of messages that can be stored in a mailbox is 20 at power up This number is programmable The maximum message and greeting length is programmable between 60 300 seconds The time allocated at power up is 60 seconds Unretrieved messages are deleted in 15 days and retrieved messages are deleted in three days An option is provided to save messages so that they are not automatically deleted An extension must be allocated a voice mailbox before it can use voice mail By default extensions are not allocated a voice mailbox To Allocate a Voice Mailbox to an Extension From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programm
185. re is activated on a CO line callers to the system are answered automatically after a programmable period a message is returned to the caller and the internal phone or phones continue to ring If a call rings in during Day Service and is not answered manually within the programmed time 30 second default the call is automatically answered with the following message Thank you for calling Your call will be answered shortly Please hold If a call rings in during Night Service and is not answered manually within the programmed time 30 second default the call is automatically answered with the following message There is no one available to take your call at this time Please call back during business hours The messages can be selected by programming to be in English Spanish or French While the message is being returned the call continues to ring as an incoming call until an extension answers it If the call is not answered within three minutes it is automatically disconnected On standard systems without the voice mail module the courtesy messages are supplied from the internal source When a voice mail module is equipped in a system the courtesy messages are supplied from the voice mail module The messages from the voice mail module can be customized This service can be used where there can be delays in answering calls and you want to ensure that callers do not hang up before someone answers their call To Progr
186. re is set Note When Do Not Disturb is set you will hear a broken dial tone when you lift the handset From standard analog phone dial 736 to set and cancel Do Not Disturb Broken dial tone is returned when Do Not Disturb is activated ROOM MONITOR When an extension activates Room Monitor and leaves the phone off hook extensions 20 and 21 can dial the extension number and are connected to it e Go off hook and select Room Monitor e Leave the phone off hook Extensions 20 and 21 can call the phone and are connected directly to it All other extensions calling the extension are returned busy tone From a standard analog phone dial 798 and remain off hook To cancel the facility go on hook EXTENSION LOCK This feature allows you to lock your extension to prevent unauthorized users from making external calls You use a lock password to lock unlock or to make calls from a locked extension The default lock password for all extensions is 123 but each extension can change its password Extension lock passwords can be viewed from the programming extension Locked extensions cannot be used to dial emergency 911 calls Make sure another phone is easily accessible in an emergency before you lock your phone To Lock Your Extension e From the Idle Menu press the Scroll Down key until Extension Lock is displayed e Select Extension Lock e Select Lock The Extension e Dial your thre
187. reeting Select the primary or alternate greeting Select Record Greeting Speak to record the greeting when prompted 51 Inter Tel 3000 Administrator s Manual e Press Confirm e Press the speakerphone key to finish programming From a standard phone dial 9 to select the greetings Dialing 1 selects the primary greeting and dialing 2 selects the alternate greeting When a greeting is selected dial 1 to change the greeting and speak to record the greeting when prompted If a greeting is deleted the default greeting is used To Replay a Voice Mailbox Greeting At your extension press the MESSAGE key Select Voice Messaging Enter your extension number when prompted Enter your voice mail password 1111 by default followed by Select Greeting Select the primary or alternate greeting Select Replay Greeting From a standard phone dial 9 to select the greetings Dialing 1 selects the primary greeting and dialing 2 selects the alternate greeting When a greeting is selected dial 2 to replay the greeting To Select the Primary or Alternate Greeting The greeting that is replayed to callers to any voice mailbox can be the primary or alternate greeting The default is that the primary greeting is played e At your extension press the MESSAGE key Select Voice Messaging Enter your extension number when prompted Enter your voice mail password 1111 by default followed by Selec
188. ring Calls To Make an External Call e Lift the handset and select a free line in one of the following ways Press the line key 1 for line 1 line key 2 for line 2 and on This is applicable only if the Programmable Keys are programmed as line Keys which is the default setting e Dial 9 to select a line from outgoing group 1 Dial 760 769 to select a line from outgoing groups 2 to 11 respectively e Dial the telephone number you require Digits are sent to the line as they are dialed on CO Lines and channels If the switch is equipped with Primary Rate ISDN dial after entering the last digit to send the digits immediately or wait for 3 seconds e Note If you do not lift the handset then you can enter digits in pre dial mode Digits will not be sent for processing until you lift the handset press the speakerphone key or select Dial from the display You can edit the number you have entered prior to sending digits to the line by using the left hand keypad Edit Key located below the keypad Note If you are entering an external number in pre dial mode enter 9 or 760 769 to have a line selected when you send the digits for processing To make an external call from a standard analog phone go off hook dial a line access code 9 760 769 and when dial tone is returned dial the external number Digits are sent to the line as they are dialed on CO Lines and T1 channels If the switch i
189. s From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Select Examine Passwords Select Extension Lock Password Select the extension The lock password is briefly displayed on the top line of the display Press the speakerphone key to finish programming 81 Inter Tel 3000 Administrator s Manual TONE PROTECTION As described on page 65 extensions can present a busy extension with a call waiting tone provided the busy extension is not protected against receiving call waiting tones By default all extensions are protected against receiving Call Waiting tones except extension 20 However you can program extensions to receive call waiting tones To Program an Extension to Receive Call Waiting Tones From the programming extension select the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Press the Scroll Down key until Tone Protect is displayed Select Tone Protect Select the extensions you wish to allow receive Call Waiting tones A 0 is displayed beside those extensions allowed to receive Call Waiting tones and a is displayed beside those extensions protected aga
190. s each a maximum of ten characters including spaces can be associated with caller telephone numbers When a number with an associated name is received the name and number are flashed on the display of ringing digital telephone sets Furthermore an extension number can also be associated with a telephone number In this case an incoming call from that number will automatically route to and ring at only that extension From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until Caller ID Programming is displayed Select Caller ID Programming Select an Index Number 001 100 Enter the caller telephone number Press Confirm 70 Inter Tel 3000 Administrator s Manual Enter the name to be associated with the number Refer to page 18 for help on how to enter names Press Confirm Select the option Day Mode Night Mode or Day and Night Mode Select the required option of Extension Group Auto Attendant or Courtesy Service Note When selecting Extension only one extension can be selected If more than one extension is required then a group would have to be programmed with the required extensions in the group Note program Caller ID programming whe
191. s displayed Select System Programming Enter the System Programming Password and select Extensions Press the Scroll Down key until Individual Caller ID Lists is displayed Select Individual Caller ID Lists Select the extensions that you wish to have an individual Caller ID List The extensions that will have a Caller ID List will have a displayed beside them Press the speakerphone key to finish programming PAGING You can connect a Public Address PA amplifier to any extension on your Inter Tel 3000 Users can then make announcements over the PA A PA answer feature allows a user to respond directly to the paging extension without having to know the extension number The system also allows users to make announcements over the speakers of all digital telephone sets and to make single extension page calls to other users via the speakers of their digital telephone sets You can program the system to protect users digital telephone sets against both announcements and single extension page calls Another feature available is a Page All which will page both digital telephone sets and a PA simultaneously A PA must be installed to use this feature To Program an Extension for use with a Public Address Amplifier An extension with a Public Address amplifier connected must first be programmed for use with a PA amplifier From the programming extension press the PROGRAM key Press the Scroll Down
192. s displayed e Select Forward e Select Forward All Calls e Enter an internal number if you want to forward all your calls to another extension e Enter 9 or 760 769 followed an external number if you want to forward calls to an external number A programming option is available to allow both internal and external calls or external calls only to be forwarded externally See page 34 e If your extension is allocated a voice mailbox select Forward to VM e Select Confirm this prompt appears if the destination is an external number Note Once set the Idle Menu will show the option Cancel Forward To cancel forwarding select Cancel Forward You cannot Cancel Forward remotely or by dialing in to the phone system Note Broken tone will be heard at your extension until Forward All Calls is canceled Note You cannot forward to an extension that has the Do Not Disturb feature set Note Forwarding an external call to an external number ties up two CO lines Such calls are called trunk to trunk calls These calls are automatically disconnected after five minutes From a standard analog phone dial 732 followed by the extension number to forward calls to another extension To forward calls to an external number dial 732 followed by the line access code 9 760 769 and the number that the calls are to be forwarded to To cancel the forwarding dial 732 and replace the handset
193. s equipped with Primary Rate ISDN dial after entering the last digit to send the digits immediately or wait for 3 seconds Note On power up the all CO Lines are in Outgoing group 1 access code 9 Restricting Outgoing Calls This feature lets you decide which lines each extension can access for outgoing calls By default all extensions have access to all lines To Restrict an Extension from Accessing a Particular CO line e From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until Outgoing Restriction is displayed Select Outgoing Restriction Select the line Select the extensions to be prevented from accessing that line A is displayed alongside those extensions that are restricted from accessing the line and a 0 is displayed alongside those extensions that have access to the line Press the speakerphone key to finish programming Note program Outgoing Restriction when a or PRI interface is installed see page 110 To Program CO Lines to be used for Incoming Calls Only e From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed 25 Inter Tel 3000 Administrator s Manual Select Sys
194. se Of PA Port Swapping Hot Line Manager Assistant Tele secretary 20 Hz ringing Reverse Cadence Keypad Confirmation Flexible Numbering DSS extensions Call Recording Barge In e Allowed to Barge In e Protected from Barge In Barge in Tone Paired Extensions Default None programmed All extensions in Class 1 Extensions do not accept tone Extensions accept paging All extensions enabled No stores programmed No override programmed Not programmed All extensions connected Not applicable Not programmed All calls Default 123 Default 1111 Default 1111 All extensions can make announcements ot programmed ot programmed ot programmed programmed 0 Hz ringing Not set set Not set Extension 20 27 set All others not set ot set Not set Not Set 124 See page 84 See page 86 See page 51 See page 94 See page 60 See page 90 See page 34 See page 94 See page 74 See page 20 See page 55 See Page 66 See Page 67 Inter Tel 3000 Administrator s Manual Lines Settings Options If Lines is selected the following screens appear 1 2 Select option Select option Equipped Lines Outgoing Restriction Group programming Incoming Calls Only Incoming ringing Outgoing Groups 3 4 Select option Select option PBX Group CID ANI Table LCR Codes DID DNIS Table LCR Timebands PSTN Programming 5
195. speakerphone key to finish programming Note By default all extensions are unable to open the door 89 Inter Tel 3000 Administrator s Manual CALL LOGGING Your Inter Tel 3000 system can be connected to a printer or PC which will maintain a record of incoming and outgoing calls made on the system Details are printed as the calls are completed A buffer is provided to store the last 500 call records This buffer can be output to the Serial Port as required This is selected in the System Programming Another option allows the last four digits of the dialed number to be masked This is Restricted Call Logging The interface to the printer or PC should be serial V24 RS232 C and should meet the following specifications Speed 4800 9600 19200 38400 or 115 200 bps Data 8 bits No parity One stop bit Calls are printed out in the following format as they are completed 1 2 3 4 5 6 7 8 9 O G 1234 10 01 99 12 00 01 00 00 30 101 21 21 1234567 O G 10 02 99 12 00 10 00 01 56 102 25 25 567890 5678 10 13 99 12 01 13 00 06 32 103 22 24 0123456 The explanation of the data output is as follows Column Number Data Output Explanation 1 Incoming 1 or Outgoing O G call Initiating extension Terminating extension Digits dialed or I C Caller ID numbers To Enable Disable Call Logging Call Logging is disabled by default on p
196. splayed Select Extension Disconnect Select the extensions you wish to connect or disconnect Disconnected extensions are denoted by a e Press the speakerphone key to finish programming Note When a digital telephone set is connected to an extension interface that is programmed as disconnected the digital telephone set display can appear as if the digital telephone set is connected However when the handset is lifted a busy tone is heard and no options will be displayed TO EXAMINE SYSTEM PASSWORDS From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions Press the Scroll Down key until Examine Passwords is displayed Select Examine Passwords Select either Extension Lock Password or Voice Mail Password or System Voice Box e Ifyou selected Extension Lock Password the extension menu will appear Select an extension and its extension lock password will appear on the display e Ifyou selected Voice Mail Password the extension menu will appear Select an extension and its voice mail Password will appear on the display e Ifyou selected System Voice the System voice mailbox Password appears on the display Press the speakerphone key to finish programming 94 Inter Tel 3000 Adm
197. ssword and select System Select Change greetings Select Auto Attendant Day or Auto Attendant Night to record the Day Service and Night Service greetings respectively Select Record Greeting e When prompted speak to record the new greeting e Press Confirm when the recording has been completed Press the speakerphone key to finish programming Recording a Temporary Auto Attendant Greeting A temporary auto attendant greeting can be recorded and activated remotely This is intended to allow users to temporarily change the greeting used for auto attendant day and night and courtesy service day and night e Access any mailbox and while listening to the prompt You have x new messages etc dial 931 and record the temporary greeting Press to finish recording and hang up e This greeting is played to all callers answered by the auto attendant or the courtesy service To turn the greeting off and revert to the normal auto attendant and courtesy greetings access any mailbox and while listening to the prompt You have x new messages etc dial 933 The temporary greeting is deleted To Change the Auto Attendant Language The Auto Attendant language can be programmed to be English French or Spanish The default language is English From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Program
198. swer This is the time that elapses before a call ringing at an extension with Forward On No Answer set is forwarded Courtesy delay This is the time that elapses before an unanswered incoming call is presented the courtesy message Open the door This is the time that the Doorstrike relay will remain open following activation Door Phone ring duration This is the time that extensions will ring when the Door Phone is pressed Call Park This is the time that elapses before a call placed on Call Park rings back the parked call extension Ringback time duration This is the time an extension will ring when Ringback has been invoked 102 Inter Tel 3000 Administrator s Manual Auto Attendant Day The time a call to the auto attendant when the system is in day mode will ring before the auto attendant answers the call System Voice mailbox delay The time a call to the auto attendant when the system is in night mode will ring before the auto attendant answers the call System Voice mailbox delay This is the time that elapses before an unanswered incoming call is presented with the System voice mailbox greeting Programmable message length This is the maximum length of a message left in a Mailbox or a Greeting for a Mailbox Auto Attendant or Courtesy service AA Dial Time The delay allowed for a second digit to be dialed when connected to the Auto Attendant If a second digit is not dialed before this timer expires
199. sy Delay is displayed Select Courtesy Delay Enter the time required in seconds 01 30 Press Confirm Press the speakerphone key to finish programming To Record a Customized Courtesy Greeting When the system is equipped with a voice mail module the courtesy messages are supplied from it These messages can be customized From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key until Change Greetings is displayed Select Change Greetings Select Courtesy Service Day or Courtesy Service Night to record the Day Service and Night Service greetings respectively Select Record Greeting e When prompted speak and record the new greeting e When finished recording of the new greeting press Confirm Press the speakerphone key to finish programming Recording a Temporary Courtesy Service Greeting A temporary auto attendant greeting can be recorded and activated remotely This is intended to allow users to temporarily change the greeting for auto attendant day and night and courtesy service day and night e Access any mailbox and while listening to the prompt You have x new messages etc dial 9 3 1 and record the temporary greeting Press to finish recording and h
200. t Greeting Select the primary or alternate greeting Select Exit The chosen greeting will be replayed to callers From a standard phone dial 9 to select the greetings Dialing 1 selects the primary greeting and dialing 2 selects the alternate greeting Replace the handset The chosen greeting is replayed to callers Recording Names in Voice Mailboxes Each user should record their name e Press the MESSAGE key Select Voice Messaging Enter your extension number which is your voice mailbox number Enter your voice mail password 1111 by default followed by You are presented with the Voice Messaging control menu The options displayed are Play Erase All Messages Greeting Change Password Monitor Record Name and Cancel e Select Record Name From a standard phone dial 71 to record your name Dial 72 to check the name and 73 to delete it To Turn on the Voice Mailboxes When an extension is allocated a Mailbox Forward On No Answer is automatically set to the voice mailbox The voice mailbox automatically answers all calls not answered by the extension You can also activate Forward All Calls or Forward When Busy to your voice mailbox From the idle menu press the scroll down key until Forward is displayed e Select Forward on the Idle Menu and choose Forward Calls 52 Inter Tel 3000 Administrator s Manual Select
201. t except for fuses and lamps to be free from defects in material workmanship or both and to comply with specifications for the Equipment as set forth in the Installation Manual Buyer s sole and exclusive remedy for breach of this Limited Warranty shall be to have the defective Equipment or parts repaired or replaced at Inter Tel s option Shipping costs incurred returning warranty work to Inter Tel shall be paid for by the Buyer This Limited Warranty extends only to the Buyer not to any customer user or third party This Limited Warranty does not apply to Equipment or parts damaged by improper handling normal wear and tear accidents lightning damage negligence or improper use or maintenance and does not apply to Equipment altered without authorization by Inter Tel This Limited Warranty does not extend to any claims suits damages liabilities costs and expenses arising from any act action or inaction of Buyer Although the Moss Magnuson Act should not apply in the event that it is held to apply by a court of competent jurisdiction the implied warranty of fitness for a particular purpose shall extend for the 18 month period from the date that the Equipment was purchased NOTE THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THIS LIMITED WARRANT
202. t to select a mailbox It is the same as accessing a mailbox when dialing through a greeting Dialing ends the recording phase The message is stored The caller can dial through as when listening to the greeting If no digits are detected within 5 seconds the call is disconnected Note Once the caller has left the Auto Attendant greeting there is no return to the original Auto Attendant message The only exception is when entering the system using the Name Directory and a is pressed the caller will be sent back to the original Auto Attendant greeting Useful samples of digit translation single digit dial through 1 Caller to leave a message in a General Mailbox When the caller listens to the greeting and selects 1 it will be sent directly to mailbox 199 Group 20 and can leave a message for this group All the stations of this group will show the led message indication ON To program the Inter Tel 3000 with this feature Enable mailbox Group 20 199 Forward all calls of this group to 710 which is the code for voice mail 2 Caller to go to a Greeting indicating directions or opening hours When the caller listens to the greeting and selects 1 it will be sent directly to mailbox 199 Group 20 they will hear the greeting of instructions of how to get to a place site it will pause for 3 seconds and it will play the greeting one more time and then it will hang up While listening to the greeting the caller can als
203. tact please dial the number If you require assistance please wait or dial 0 When the system is in Night Service the caller will hear the following pre recorded greeting Thank you There is no one available to handle your call at the moment If you wish to contact a particular extension please dial the number You can customize these greetings When listening to the greeting the caller can dial through to groups 180 199 extensions 20 59 and voice mail If the caller dials a valid extension number the number is connected to the extension if it is free If the extension is busy the call is camped on to the extension and call waiting indication is given to the extension If the extension is tone protected the call waiting tone will not be heard See page 82 If an invalid extension number is dialed the call is presented to the default ring group for the CO line the call is received on If the caller dials then this initiates a standard voice mailbox access If no digits are dialed the call will be presented to the incoming ring group for that line after a time out period of 5 seconds If the user dials a single digit and pauses for 2 seconds the calls are presented as follows Digit 1 Presented to group 20 to ring this group dial 199 Digit 2 Presented to group 19 to ring this group dial 198 Digit 3 Presented to group 18 to ring this group dial 197 Digit 4 Presented to group 17 to ring this group dial
204. tect it from overheating these openings must not be blocked or covered This product should never be placed near or over a radiator or heat register This product should not be placed in a built in installation unless proper ventilation is provided This product should be operated only from the type of power source indicated in the manual If you are not sure of the type of power source to your building consult your dealer or local power company This product is equipped with a three wire grounding type plug a plug having a third grounding pin This plug will only fit into a grounding type power outlet This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace your obsolete outlet Do not defeat the safety purpose of the grounding type plug Do not allow anything to rest on the power cord Do not locate this product where the cord will be abused by persons walking on it Do not use an extension cord with this product s AC power cord The AC outlet for this product should not be used for any other electrical equipment Never push objects of any kind into this product through cabinet slots as they can touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill liquid of any kind on the product To reduce the risk of electric shock do not disassemble this product but take it to a qualified serviceman when some service or repai
205. tects the dial tone on the line before it sends the digits You can change this operation so that dial tone detection is turned off and the system will send digits to line as they are dialed When dialtone detection is set on and no dial tone is present on the line the display will show Line disconnected if an attempt is made to select the line 100 Inter Tel 3000 Administrator s Manual If dial tone detection is turned off the line will be connected and digits dialled whether dial tone is present or not From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until PSTN Programming is displayed Select PSTN Programming Press the Scroll Down key until Disable Dialtone Detect is displayed Select Dialtone Detection The lines with Dialtone Detection programmed are indicated with a Press the speakerphone key to finish programming Programming Long CO Line This programming option allows the line impedance on the switch CO circuit to be adjusted The Long CO line is the normal setting for standard business lines connected to the system The alternative setting should be chosen in cases where the line impedance is resistive impedance This is likely to be the case if the Lines being used are
206. tem Programming Enter the System Programming Password and select Lines Press the Scroll Down key until Incoming Calls Only Select Incoming Calls Only Select the lines that are to be used for incoming calls only Lines programmed for incoming calls only will be indicated by a Press the speakerphone key to finish programming Note program Incoming Calls Only when or PRI interface is installed see page 111 To Make an Internal Call You can make an internal call in one of the following ways e Select the Internal Call option on the display and select the desired extension from the list e Dial the extension number 20 59 and select Send Digits e the handset and dial the extension number The display will show the extension number or if programmed the extension name From a standard analog telephone go off hook and dial the extension number To Call an Extension Group You can call any of the 20 extension groups in one of the following ways e Select the Internal Call option on the display and select the desired group from the group list which is located under Other e Dial the group number 180 199 and select Send Digits e Lift the handset and dial the group number 180 199 From a standard analog telephone go off hook and dial the group number 180 199 Programming and Dialing Speed Dial Numbers You ha
207. tension can change the language on their own phone See page 21 TO CHANGE THE PROGRAMMING EXTENSION System programming can only be carried out at one digital telephone set that is the digital telephone set connected to the programming extension By default extension 20 is the programming extension The programming extension can be changed to any other extension From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Select Programming Position Select the extension you wish to have as the programming extension The selected programming extension is denoted by a Press the speakerphone key to finish programming TO CHANGE THE SYSTEM PROGRAMMING PASSWORD The default System Programming Password 1111 can be changed to any four digit number From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Select Change Password Select System Password Select Change and enter the four digit number you require Select Confirm Press the speakerphone key to finish programming 93 Inter Tel 3000 Administrator s Manual TO CONFIGURE UNEQUIPPED LINE INTER
208. the acknowledgment tone internal dial tone SETTING THE TIME AND DATE From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Select Time and Date Enter the correct time in 24 hour format e g 2pm as 1400 The display will prompt for a date If you only wish to set the time select Confirm and the display will revert to the idle menu Enter the date in mm dd yy format e g December 10 2002 as 121002 When the date has been entered the display will revert to the idle menu Press the speakerphone key to finish programming Note In the event of a power failure you will need to reset the time and date Note Changes to the system Time will only take place when any external calls in progress at that time have cleared Note If the Caller ID feature has been presented by the network the time day month will be update after 3 00 AM each day when the first outgoing call is made or the first incoming call with Caller ID information rings on the system 83 Inter Tel 3000 Administrator s Manual MUSIC ON HOLD OPTIONS When an external call is placed on hold you can choose between supplying music a tone or silence to the caller The music source can be internal in which case it is integrated into the system and cannot be changed
209. the express written consent and relicensing by Inter Tel Integrated Systems Inc It is the specific intent of this site licensing agreement to 1 prohibit the improper copying and or the multiple use of this software at other than a designated initial licensed site and to 2 prohibit the right of resale and or relicensing of the software without the express written consent of Inter Tel You agree that your failure to properly sublicense the software to an end user will subject you to responsibility for the losses occasioned to Inter Tel Non Permitted Uses a You can not use the enclosed program s on more than one standalone personal computer or Inter Tel Hardware System at a time and can not load the Software onto any file server or network b You can not sublicense assign or transfer Your rights under the Agreement without the prior written permission of Inter Tel c You can not use copy alter or transfer electronically or otherwise the Inter Tel Software program s or documentation except as expressly allowed in this Agreement d You can not translate reverse engineer disassemble or decompile the Inter Tel Software You agree that you are licensing the Program for its end use only and not for resale or redistribution Term This Agreement is effective from Your date of purchase and shall remain in force until terminated You can terminate the Agreement by returning to Inter Tel the original diskette s ROMs or other
210. the normal manner If the interface is programmed as PRI and no CO lines are installed then the Incoming Ringing is programmed as follows From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Select Incoming Ringing option The menu updates to show only the PRI option Select PRI Select Day Night or Day and Night If the line is to ring an individual extension select Extension and then the required extension If the line is to be presented to a group select Group and then the required group e Auto Attendant or Courtesy Service can also be associated with the call The default is that all lines ring group in both day and night modes If the switch is equipped with a 1 PRI and some CO lines then Incoming Ringing is programmed as follows From the Programming extension press the PROGRAM key Press the Scroll Down key N until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Select Incoming Ringing option The menu updates to show only the PRI option Select either or Line 24 Line 27 Continue the programming as described above In the case of 1 PRI the B channels cannot be separ
211. tional Line modules can be equipped providing for up to four analogue lines which can also be used The maximum number of line interfaces that can be provided is 28 on T1 24 lines and 4 CO lines and 27 on PRI 23 channels and 4 CO lines The line modules are installed in the two network card slots on the CCU CALL ROUTING FACILITIES ON T1 AND T1 PRI Calls can be routed to extensions or groups based on the Calling number CLID or ANI or the called number DID or DNIS Two programmable tables are provided The CID ANI Table Calling Number and the DID DNIS Table Called Number The CID ANI table provides 200 entries and the DID DNIS table provides 100 entries Note The CID ANI table is the current CID Programming option with the number of entries increased from 100 to 200 In both these tables the number be associated with a name The routing of a call is also programmed The call can be routed to a group or an extension Courtesy service or Auto Attendant can also be selected CALLING NUMBER ROUTING Calls can be routed to extensions or groups based on CLI or ANI information received from the network If the number received matches an entry in the CID ANI Table 200 entries the call is routed to the programmed extension or group If the received number does not match an entry in the list the call is presented to the group or extension programmed for the 1 line or the PRI interface in the Incoming Ringing pr
212. u Enter the number to be dialed If you wish to dial an external number enter 9 or another line access code before the external telephone number to select a line Press the speakerphone key to finish programming Note When a digital telephone set is programmed as a hot line no other features can be invoked after it is programmed As soon as you go off hook on the digital telephone set the number is dialed Note A common application for the hot line feature is for a fax or modem The extension can be set to automatically select a CO line so the fax or modem does not have to dial 9 Note The Hot line feature cannot be programmed on extension 20 ASSIGNING EXTENSION NAMES You can assign names to extensions When an extension receives an internal call its display will show the calling extension name in the place of the calling extension number From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Extensions 84 Inter Tel 3000 Administrator s Manual Select Name Programming From the extension menu select the extension you want to name and enter the name as described on page 18 Up to ten characters including spaces can be entered for each name When the name is entered select Confirm You will be presented with the extension me
213. u to select the manager extension s e Select the manager extension s Manager extensions will be indicated by a alongside If the extension has been combined previously with an assistant the existing manager extensions will be indicated with a Selecting an extension with a will remove that extension as a manager of that assistant Press the speakerphone key to finish programming To Program a Key to Answer the Manager s Calls With this feature set the assistant can answer calls ringing on the manager s extension by pressing a key The Manger Assistant combination must be programmed for this to operate The key will also offer the standard features available when a programmable key is programmed to ring an extension That is the assistant can call the manager while the manager s extension is idle by pressing the key Also the assistant can see the status of the manager s extension from the key light It is on steadily when the extension is busy and flashing when it is ringing From the assistant s telephone press the PROGRAM key Press the Scroll Down key until Key Programming is displayed Select Key Programming Select the Programmable key you want to program Select Extensions Enter the manager s extension number Select Confirm Press the speakerphone key to finish programming To Dedicate a CO Line to a Manager s Extension From the programming extensio
214. uired Battery Backup Unit Yes PBX operation Yes Remote maintenance and programming Yes Remote diagnostics Yes Contact Details Sales and Service numbers can be programmed into the system under System programming When entered these numbers can be dialed using the Directory key on the digital telephone sets 12 Inter Tel 3000 Administrator s Manual USING THIS GUIDE This Administrator s Manual is your guide to using the Inter Tel 3000 system It also explains how to program system settings using a digital telephone set In describing the various system features dialing codes are given which are used to activate features with standard analog phones and the Inter Tel cordless phone Read Using the Digital Telephone Set Display on page 17 to understand how to operate the menus and use the other features of your system digital telephone set To get up and running read the section Getting Started Basic Call Features on page 25 When you are ready to use more advanced features refer to the section Additional Call Features on page 63 To customize your digital telephone sets refer to Customizing your Digital Telephone Set on page 21 To control which numbers system users can dial refer to Class of Service on page 85 Your Inter Tel 3000 can be equipped with a Voice Module The voice services available include Courtesy Service see page 46 Voice Mail see page 51 and an Auto Attendant Service on page 42
215. up Press the speakerphone key to finish programming The default is that the Door Phone rings group in both Day and Night Modes Answering a Door Phone Call You can answer a Door Phone call if your extension is programmed to ring when someone calls at the Door Phone answer a Door Phone call lift the handset and speak There is no code to dial Note An extension cannot make a call to a Door Phone To Open a Door Using the Doorstrike e When your extension is ringing with a Door Phone call and you have a Doorstrike mechanism installed the option Open the door will be displayed e Select Open the Door The Doorstrike relay will operate and the call to the Door Phone will be disconnected From a standard analog phone the code is Hookflash 731 if you are on a call and 731 if you are not on call 88 Inter Tel 3000 Administrator s Manual To Program which Extensions can Operate the Doorstrike From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming password and select Extensions Press the Scroll Down key until Open Door Restriction is displayed Select Open Door Restriction Select which extensions are restricted from opening the door The extensions restricted from operating the Doorstrike will be indicated with a Press the
216. ust give prior approval of connection Data Equipment The table below shows which jacks are associated with which modes of operation Mode of Operation USOC Jack RIC RI418 and RI45S Systems Facility Interface Codes FIC Service Order Codes SOC USOC Jack Codes and Ringer Equivalence Numbers REN are shown in the table below for each port where applicable USOC Jack 02152 ISDN 1 ADSL i __ Adjuncts KX and PX Devices When this adjunct is used with a leased system permission of the owner should be requested for connection of the adjunct KX type telephones with message waiting lights and or line status indicators can only be connected to host equipment and never directly to the network KX devices can only be installed with the permission of the owner of the host equipment as surgery is often required on the host system OEM Devices The mounting of the certified unit in the final assembly must be made so that the certified unit is isolated from exposure to any hazardous voltages within the assembly Adequate separation and restraint of cables and cords must be provided The circuitry from the certified unit to the telephone line must be provided in wiring that carries no other circuitry unless specifically allowed by the rules such as PC and PR leads PC board traces carrying tip and ring leads shall have sufficient spacing to avoid surge breakdown If the certified device is enclosed
217. ve access to a Personal Speed Dial List of up to 30 numbers and a System Speed Dial List of up to 500 numbers To Program a Personal Speed Dial Number Press the DIRECTORY key Select Personal Entries Select the index you want to program Enter the number Press Confirm Enter a name associated with the entry Press 2 once for A twice for B three times for C press 3 once for D twice for E three times for F and so on Wait two seconds for the screen cursor to move on before entering the next letter A maximum of ten characters per name including spaces is allowed When the name is entered press Confirm To program a personal speed dial number from a standard analog phone e Lift the handset Dial the code 75 Enter the location 01 30 where you want to store the number Dial the number Replace the handset 26 Inter Tel 3000 Administrator s Manual Note By dialing the code 75 from a digital telephone set the Scroll Up and Down keys can be used to view all the entries in the list To Add or Delete a System Speed Dial Number Press the DIRECTORY key Press the Scroll Down key until System Entries is displayed Select System Entries You are prompted for a password Enter the Speed Dial Programming Password 0000 by default Select the index 001 to 500 Enter the telephone number you want to store When the number is entered select Confirm You are then pro
218. when there is raised background noise e From your digital telephone set press the PROGRAM key Press the Scroll Down key until Speakerphone Options is displayed e Select the required option Noisy Environment On or Noisy Environment Off Press the speakerphone key to finish programming Internal Extension Order The order in which the extensions are displayed when the Internal Call key is pressed on the idle display can be changed In default the extensions are displayed in order of the extension numbers physical order This can be changed so that the extensions are displayed in alphabetical order 1 From your digital telephone set press the PROGRAM key 2 Press the Scroll Down key N until INT EXT order is displayed Select the required option Sort physical or Sort Alpha IP EXTENSIONS The Broadband Module supports up to 12 IP extensions and VoIP trunks Please refer to the Broadband Module and the IP Phone Quick Reference guide for instructions on programming and using the IP phones The IP Phones provide the same functionality as the Digital Telephone sets It can be connected directly to the Inter Tel 3000 system or installed at a remote location and connected to the system via the Internet When connected remotely it retains all the functionality and features of an extension directly connected to the system The IP Phone can be paired with another extension For example a us
219. when the call is ringing in to a Ring Group From a digital telephone set select the Flashing Line led From a standard analog phone dial 5 and then the line number Line numbers starting from 01 to 20 For example To pick up line 2 dial 502 Note If the Inter Tel 3000 is in PBX mode this feature will not work To Pick up a call when the call is ringing in to a Hunt Group From a digital telephone set select the Flashing Line led From a standard analog phone dial 727 provided that this extension belongs to the same group 63 Inter Tel 3000 Administrator s Manual To Pick up a Holding call at another extension e From a digital telephone set select the Flashing Line led From a standard analog phone dial 5 and then the line number Line numbers starting from 01 to 20 For example To pick up a call that is on hold in line 2 dial 502 from the extension you want to pick the call from Note If the Inter Tel 3000 is in PBX mode this feature will not work To Pick up an External Incoming Call e Select External Call Pick Up Note This feature will not work for internal calls From a standard analog phone the code is 726 64 Inter Tel 3000 Administrator s Manual Ring Back If the extension you call is busy use the Ring Back feature to have the extension call you back when it becomes free If you dial for a CO line and no lines are free use the Ring Back fe
220. which group you wish to use You are then presented another menu with which to program the parent PBX Access digits e Select Set Clear PBX Status to set or clear the selected outgoing group as a PBX group confirmation prompt appears momentarily on the top line of the display 91 Inter Tel 3000 Administrator s Manual e Select Access Digits Enter the Access Digits for an external line on the parent PBX and select Confirm e Select Ext num length Enter the number of digits in the extension numbers on the parent PBX Press the speakerphone key to finish programming 92 Inter Tel 3000 Administrator s Manual ADDITIONAL PROGRAMMING OPTIONS SYSTEM LANGUAGE The Text Voice Module and Courtesy Service prompts can be programmed to be in English French or Spanish The default language is English From the Programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select System Select Language Select Text Prompts to change the text prompts for every digital telephone set Select Courtesy Service to change the language on the Internal Courtesy source Select Voice Module to change the Voice Mail and Auto Attendant language Select the language required Press the speakerphone key to finish programming Note Each ex
221. word and select Extensions Press the Scroll Down key until Flexible Numbering is displayed Enter the number length from three or four digits Enter the first extension number that extension 20 is to be changed to Press Confirm Press the speakerphone key to finish programming The system will automatically allocate the remaining numbers If the range selected conflicts with the current programming the system will automatically set a range that does not have a conflict The option to manually adjust the numbering can then be selected the conflicting numbers reprogrammed and the range can then be reset to the required numbers Once the numbers have been automatically reallocated it is also possible to manually adjust the numbers for the following extension numbers Misc extensions line access Operator code Feature code Speed Dial Once the above procedure is completed Select Manual Adjustment Select either Extension Numbers or Other Codes If Extension Numbers is selected select the required extension and change the number If Other Codes is selected select one of the options Misc extensions line access Operator code feature code Speed Dial The current number is displayed for 2 seconds Enter the new number required Press confirm If there is a conflict Invalid is displayed and another number must be entered Repeat this procedure for all required optio
222. word and select Lines Press the Scroll Down key until T1 RBS or PRI ISDN is displayed Select RBS Select Framing Two options are presented D4 Superframe or Extended Select the required option The default setting is D 4 Superframe A solid diamond indicates the option selected Programming the type of Coding on the T1 There are two different types of coding programmable on the T1 interface They are either AMI or B8ZS e From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until RBS or PRI 18 is displayed 104 Inter Tel 3000 Administrator s Manual Select RBS Select Coding Two options are presented AMI or B8ZS Select the required option The default setting is AMI A solid diamond indicates the option selected Programming the Line Build Out on the 1 The Line Build out can be set at 04 7 5dB 15dB or 22dB From the programming extension press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until T1 RBS or PRI ISDN is
223. xtension by either e Programming a line to ring an extension in the Incoming Ringing programming See Incoming Ringing programming on page 40 e By programming calls to be routed to the extension on the caller ID information received from the CO See Caller ID programming on page 70 When an incoming call is programmed to ring an individual extension all forwarding internal or external programmed by the extension are acted on The call can be forwarded to the extension s personal Mailbox If Do Not Disturb is activated by the extension the call is presented to extension 20 Extension 20 cannot activate Do Not Disturb If the extension is busy the call is queued to the extension and call waiting is activated Incoming Calls to a Ring Group Incoming calls can be programmed to ring a group See incoming ringing programming on page 40 The type of group either a ring group or hunt group is programmed in Group Programming See page 38 When an incoming call is presented to a ring group all the free extensions in the group are rung The call can then be forwarded to the group voice mailbox if one has been programmed for the group All forwarding internal or external programmed for the group is acted on If Do Not Disturb is activated by an extension in a group the phone is not called If all the extensions in a group activate Do Not Disturb the call is presented to extension 20 Extension 20 cannot activate Do Not
224. y until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key until PSTN Programming is displayed Select PSTN Programming Select the desired option as detailed in the table below The options are either explained in the following pages or in the referenced pages Press the speakerphone key to finish programming PSTN Programming Default setting Alternate setting Option Tone Dialing Tone dialing is set Pulse dialing is set Loop Calling Loop calling is not set Loop calling is set Caller ID Detection Caller ID is not set Caller ID is set Dialtone Detect On Off Long CO line On Off While this system is designed to be reasonably secure against CO trunk misuse by outside callers there is no implied warranty that it is invulnerable to unauthorized intrusions and toll fraud If the central office does not provide supervision it will not disconnect the call when one party hangs up it is possible for a caller to remain connected to a CO trunk circuit If this happens and the caller begins dialing the call could be placed through the Inter Tel 3000 System and would then be billed to the system s owner The system cannot check this type of call for toll restriction and can not register the call in the call log This problem could arise when a call is connected to an extension when a call
225. your extension See Display a Message To Internal Callers on page 69 You can display caller numbers or names on your digital telephone set display See page 69 duration of external calls is displayed on the top line of the display Selectable Options When the digital telephone set is idle the Idle Menu is presented containing a number of options displayed in groups of three The menu showing the first three options is shown below Use the Scroll keys below the display to scroll up and down through the menu MM DD YY Internal Call Redial Last Number Saved Numbers If you a call or operating feature menu changes to offer only those options relevant to what you are doing Also when features such as Extension Lock are set the first prompt on the display becomes the option to cancel the activated feature When activating certain features it is necessary to select an extension The Extension Menu lists all the extensions connected to the system Similarly a Line Menu can be presented listing all the CO lines connected to the system 7 BE 17 Inter Tel 3000 Administrator s Manual Using the Display Keys to Select Menu Options The six display keys located on each side of the display are pressed to select the options shown on the display This will either activate a feature cause another menu to be displayed or select an item from a

Bradford-White Corp M4TW50T*F Water Heater User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents