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Blackberry 9500 Cell Phone User Manual

1. scsssscsessssesssseesssesssseessscsessecsnsccssecesseesnscesneessneesnscesnsessneesnsesensesaueeesstecnecesneeesneesaneesneessaees 190 View the size of an application database 190 Check for application updates 190 About uipgtading the BlackBerry Device SOfWAre nerian shs rH SHa iE E aer iuei Hos HASE HOS ieo i Sa ORE anin a r ia 190 Prerequisites Upgrading the BlackBerry Device Software over the wireless M tWOFK sssssssesssesssesseescsseecsscssnecessecsssecsueecnecesneeesneesuecoutesneesneesseesaeesseees 190 Upgrade the BlackBerry Device Software 191 Return to the previous version of the BlackBerry Device Software 191 Delete the previous version of the BlackBerry Device Software 191 Application troubleshooting sscassenssccssszcssssssdoxeesonseusxeecsaseynnsesnceuszesencconopesuseoouspossonsiebessonsstenssconwtvenagva sebazeasastypesos env posnonbux poss essvonessonsnanesdensayigeasoxsetaxesebpennpenines 191 Wireless metw ork cov rag nnomnenomdinnu mhna aaa iaaa ENA E EEE EEIE eaeateaty 193 Find informatomabo t wireless coverage MiCatOrsss s svsescoszssaesvsstesussccosscecbedesapsvonscosonsenasiecboneensavenssessisenadcendastengovebseenbadenesssebsadedcessaiceopsesggsuan Heia ies iire 193 Turmo a WirelesS COnneCtO Nseries tensta ya ra yetir eak NdaEa VENKAN ES ENE aea N PNO Ne CNREE LAN SNESEN SK ENSEYE NONPA NEEE NN EE baud EPEE ULKA SEIKEL ENNE 193 Network connection indicators 193 Turn on wireless coverage notification 19
2. 192 User Guide Wireless network coverage Wireless network coverage Find information about wireless coverage indicators Your BlackBerry device uses various indicators to indicate the current wireless coverage level For more information about wireless coverage indicators see the printed documentation that came with your device Turn off a wireless connection You should turn off wireless connections in certain places such as on an airplane or in a hospital For more information see the safety and product information booklet for your BlackBerry device 1 On the Home screen or in the application list click Manage Connections 2 Perform one of the following actions e To turn off a wireless connection clear the check box beside the connection type e To turn off all wireless connections click Turn All Connections Off To turn on a wireless connection again select the check box beside the connection type or click Restore Connections Network connection indicators Mobile network Green Your BlackBerry device is connected to the wireless network White Your connection to the wireless network is turned on but your device is not connected to the network or you are ina wireless coverage area in which you can only call emergency numbers Red Your connection to the wireless network is turned off Bluetooth Green Your device is connected to another Bluetooth enabled device White Bluetooth technology is
3. ics iCalendar avi mpg or mov files An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging If you have more than one phone number associated with your BlackBerry device your device sends MMS messages using the first phone number that appears in the drop down list at the top of the Phone screen in the phone application Find your MMS phone number In the phone application your phone number appears at the top of the screen If your wireless service provider has set up your BlackBerry device for MMS messaging this number is also your MMS phone number If you have more than one phone number associated with your device the first phone number that appears in the drop down list at the top of the screen is your MMS phone number Send an MMS message Depending on your wireless service plan this feature might not be supported 1 Ina message list press the key 2 Click Compose MMS 3 Perform one of the following actions e Ifthe contact is not in your contact list click Use Once Click Email or Phone Type an email address or an MMS phone number e Ifthe contact is in your contact list click a contact Click an email address or MMS phone number 4 Type a message 5 Press the key 6 Click Send Related topics Mailing lists 16 47 User Guide View the size of an MMS message before sending it 50 Create a slide show in an MMS message I 2 A When composin
4. Click Default Services Change the Default Classification field Press the Menu key Click Save OoRWNS Change the size of PGP indicators in messages In the device options click Security Options Click PGP Change the Message Viewer Icons field Press the Menu key Click Save URWNS 64 User Guide PGP protected messages Change the encryption algorithms for PGP protected messages If a message has multiple recipients your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support In the device options click Security Options Click PGP Select the check box beside one or more encryption algorithms Press the Menu key Click Save URWNS Turn off the prompt that appears before a PGP protected message is truncated In the device options click Security Options Click PGP Change the Warn about truncated messages field to No Press the Menu key Click Save OU RWNS To turn on the prompt again change the Warn about truncated messages field to Yes Turn off the prompt that appears when you use a PGP key that is not recommended for use 1 In the device options click Security Options 2 Click PGP 3 Change the Warn about problems with my PGP keys field to No 4 Press the Menu key 5 Click Save To turn on the prompt again change the Warn about problems with my PGP keys field to Yes Some signing and encryption options are not avail
5. e Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator e You must synchronize your organizer data using the synchronization tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help Synchronize organizer data over the wireless network In the contact list a calendar the task list or the memo list press the Menu key Click Options To synchronize calendar entries click a calendar Change the Wireless Synchronization field to Yes Press the Menu key Click Save AuNRWNS To stop synchronizing organizer data over the wireless network change the Wireless Synchronization field to No About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry device and in the email application on your computer If you reconcile your email messages using wireless email reconciliation on your device you can set whether the email messages on your device or the email messages on your computer take precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs Manage email
6. 1 In a message list press the key 2 Click Compose Email 3 In the To field perform one of the following actions e Type an email address e Type a contact name e Type part of a contact name Click a contact 4 Type a message Press the key Click Send nw 32 User Guide Related topics Search for contacts in your organization s address book 114 Mailing lists 16 Send a PIN message 1 Ina message list press the Menu key 2 Click Compose PIN 3 Inthe To field perform one of the following actions e Typea PIN e Type a contact name e Type part of a contact name Click a contact 4 Type a message 5 Press the Menu key 6 Click Send Related topics Mailing lists 116 Send an SMS text message You can send an SMS text message to up to ten recipients 1 In a message list press the key 2 Click Compose SMS 3 Inthe To field perform one of the following actions e Type an SMS phone number include the country code and area code e Type a contact name e Type part of a contact name Click a contact 4 Type a message 5 Press the key 6 Click Send Related topics Mailing lists 116 Send an MMS message Depending on your wireless service plan this feature might not be supported 1 Ina message list press the key 2 Click Compose MMS 3 Perform one of the following actions Message basics e Ifthe contact is not in your contact list click Use Once Click Email or Ph
7. DD D D D D LO D D DOP D User Guide BlackBerry Storm 9500 Smartphone Version 4 7 SWD 491985 1111115743 001 Contents Short Sinaia an E E AE N S Oa AAAS ES TOSE ENEE ENNS AE SENSER REE BlackBerry basics shortcuts Phone SHO UE CUESS sssiasssscivescisce cava duis acess aana R ASAE EEN NESANA ENE S KSA A ANTAA TEA ASES ASANA Camera shortcuts Media shortcuts Speed Miah ecsssesnissasssonscecsssesseyenscseasessnduersavecsiveenssendnessoesosecsayensabuabcbentgasbscepitessa otoeslensoaags ALEEK SEEE PEDEN PALETE GE ODERAS S Voice dialing Conference calls Gea I Coo K EEEE EAEE EEPE E ENEE T E PEE EEA S EEEE A EAA AEE REE AEE ESEA EAE EN E A A EE Call waiting Call forwarding Call blocking Fixed dialing minurate NR HNE Kenh I h Ri aN R rE S a aeria EHE dees gees Irian kii aR ki S Ar RS Hir Na Smart dialing TTY support IMEUUU ELLE TS MUM DENSa ea oer AE NAAA EOE EE AESA EAA AAAA AANE AROA Phone options Phone shortcuts Phone troubleshooting IM S Sa OS AEA E E E E AE N EERE Message basics Ep ENUEI GOS AEE T EE EAN EEEE EEES OEE I EEE EEEE A A EA EA EE EEE T A E TAA PIN messages SMS text messages MIMS ESSA OS ENE AAIE T E E OA ANSEES E ENEE NT Message list options S MIME protected messages PGP protected messages Message POUDIE S MOOTO ccssccas svzscexssceeyescpuesceseccesncensvatayectscsstsentesacsse
8. Universal Server set for the key when it generated the key Turn off the fetch status prompt that appears when you add a POP key to the key store go NDAN In the device options click Security Options Click PGP Keys Press the Menu key Click Fetch PGP Keys Press the Menu key Click Options Perform one of the following actions e To download the revocation status of a PGP key when you add it to the key store change the Fetch Status field to Yes e To add a PGP key to the key store without downloading the revocation status change the Fetch Status field to No Press the Menu key Click Save PGP key troubleshooting cannot download a PGP key from an LDAP certificate server Try performing the following actions e Verify that your organization permits you to download PGP keys from an LDAP certificate server For more information contact your administrator e Ifyou changed the connection type that your BlackBerry device uses to connect to an LDAP certificate server try using the default connection type 223 User Guide Certificate servers Certificate servers Add a certificate server In the device options click Security Options Click Certificate Servers Press the Menu key Click New Server Specify information for the certificate server Press the Menu key Click Save NOURWNS Change connection information for a certificate server In the device options click Security Options Cl
9. 1 On a web page press the Menu key 2 Click Bookmarks 3 Highlight a web feed 4 Press the Menu key 5 Click Move Bookmark 6 Click the new location 1 On a web page press the Menu key 2 Click Bookmarks 3 Highlight a web feed 101 User Guide 4 Press the Menu key 5 Click Delete Bookmark Browser options Change the default browser view In the browser press the Menu key Click Options Click General Properties Change the Default View field Press the Menu key Click Save Options Au RWNS Change the home page or start page Depending on your wireless service provider you might not be able to change the home page 1 Inthe browser press the Menu key 2 Click Options 3 Click Browser Configuration 4 Perform any of the following actions e Inthe Home Page Address field type a web address e Change the Start Page field Press the Menu key 6 Click Save Options wn Change JavaScript options 1 In the browser press the Menu key 2 Click Options 3 Click Browser Configuration 4 Select any of the following check boxes e Support JavaScript Allow JavaScript popups e Terminate slow running scripts 5 Press the Menu key 6 Click Save Options Change options for pictures and animation on web pages 1 In the browser press the Menu key 2 Click Options 3 Perform any of the following actions 102 Browser options User Guide Browser options e To stop
10. 2 3 4 In the phone application press the Menu key Click Options Click General Options Perform one of the following actions e To request that your phone number is hidden change the Restrict My Identity field to Always e To request that your phone number is displayed change the Restrict My Identity field to Never e To request that the network decide whether to hide or display your phone number change the Restrict My Identity field to Network Determined Press the Menu key Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords AnRWNS In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save Stop ending calls when you insert your device in the holster DAuRWNS In the phone application press the Menu key Click Options Click General Options Change the Auto End Calls field to Never Press the Menu key Click Save Answer calls automatically when you remove your device from the holster AuNRWNS In the phone application press the Menu key Click Options Click General Options Change the Auto Answer Calls field to Out Of Holster Press the Menu key Click Save 27 User Guide Phone shortcuts all AE l In the phone application
11. 3 Change the Backlight Timeout When field 4 Press the Menu key 5 Click Save Related topics Set how long backlighting remains on 149 179 User Guide Maps troubleshooting Add GPS location information to pictures You can add the latitude and longitude coordinates for your current location to pictures that you take In the camera press the Menu key Click Options Change the Geotagging field to Enabled Press the Menu key Click Save URWN gt To stop adding GPS location information to pictures set the Geotagging field to Disabled View GPS location information for a picture on a map When you highlight a picture that includes GPS location information a globe indicator appears beside the file name in the lower left corner of the screen 1 In the media application click Pictures 2 Click a category 3 Highlight a picture that includes GPS location information 4 Press the Menu key 5 Click View on Map Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network If diagonal lines appear for a long period of time verify that your device is connected to the wireless network 180 User Guide BlackBerry Messenger BlackBerry Messenger Contacts You must invite contacts to use BlackBerry Messenger before they are added to your BlackBerry Messenger contact list
12. 4 Change the Sort By field 5 Press the Menu key 6 Click Save Change the display options for contacts You can change how your contacts appear in all applications including the phone message list contact list and calendar 1 In the device options click Language 2 Change the Name Display field 3 Press the Menu key 4 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save AU RWNS View the number of contacts stored on your device 1 In the contact list press the Menu key 2 Click Options 3 Click a contact list The Number of Entries field displays the number of contacts that are stored in the contact list Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Caller ID pictures are not appearing on my device I
13. Bluetooth technology 165 My device does not recognize names or numbers in voice commands Try performing the following actions e Say the first name and the last name of your contact e lf your BlackBerry device does not often identify matches set the matching sensitivity level to reject less e lf your device often identifies incorrect matches set the matching sensitivity level to reject more e Improve voice recognition of numbers Related topics Set the matching sensitivity level for voice commands 17 Improve voice recognition of numbers 17 cannot make a conference call If your BlackBerry device is associated with a BlackBerry MVS Client phone number you cannot join a call that you make or receive using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless service provider Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device some features might not be available on your device 29 User Guide Phone troubleshooting If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information
14. German Italian Spanish Dutch and Brazilian Portuguese You can only check the spelling of text that you type 146 User Guide Language Language Change the display language To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Language field 3 Press the Menu key 4 Click Save Add a display language You can add a display language using the application loader tool of the BlackBerry Desktop Manager For more information about adding applications including display languages see the BlackBerry Desktop Software Online Help Delete a display language In the setup wizard complete the instructions on the Language removal screen About typing input languages You can set a typing input language to use when you type The typing input language can be different from the display language When you set a typing input language AutoText and other typing options change to the selected language For example you might use your BlackBerry device in French but type messages in English Change the typing input language To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Input Language fie
15. In a calendar press the Menu key Click Options Click a calendar Change the Display Reminders field Press the Menu key Click Save DURWNS Change the default calendar In the device options click Advanced Options Click Default Services Change the Calendar CICAL field Press the Menu key Click Save uRWN gt I cannot schedule appointments that span multiple days If you use IBM Lotus Notes you cannot schedule appointments that span multiple days I cannot set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer 126 User Guide Tasks Tasks Create a task 1 In the task list click Add Task 2 Type the task information 3 Seta due date for the task 4 If the task recurs set the Recurrence field 5 Press the Menu key 6 Click Save Recurrence fields Eve
16. Press the Menu key Click Add Subfolder uRWNS File a bookmark for a web page In the browser press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Move Bookmark uRWN gt Browser bookmarks 99 User Guide Web feeds 6 Click the new location You can only rename folders that you created 1 Highlight a folder 2 Press the Menu key 3 Click Rename Folder You can only delete folders that you created 1 Highlight a folder 2 Press the Menu key 3 Click Delete Folder Web feeds Web feeds provide you with information about updates to web site content You can open a web feed to view a list of titles and descriptions for updated web site content For example if you open a sports web feed for a news web site you can scan a list of sports stories that the web site has published since the last time that you checked the web feed If a title interests you you can view the web feed content or if an audio version of the content is available you can listen to the web feed content You can open web feeds on web pages or you can subscribe to web feeds and open them from your bookmark list In your bookmark list web feeds that have been updated since the last time you checked them appear in italic In a web feed unopened web feed titles appear in bold If one or more web feeds are available on a web page the Add Web Feed option appears in the menu 1 On a web page press the Men
17. click Theme 2 Press the Menu key 3 Click Download Themes 152 User Guide Accessibility options Accessibility options Change the contrast You can change the color contrast to grayscale or reverse contrast In the device options click Advanced Options Click Accessibility Change the Color Contrast field Press the Menu key Click Save Ou RWN gt Display troubleshooting My device screen turns off When you do not use your BlackBerry device for a period of time the screen turns off to conserve battery power To turn on the screen click the screen or press a key My display changed Depending on your theme display options such as your font and Home screen background might change when you switch themes Related topics Change the display font 150 Use a picture as the Home screen background 88 No application opens when I press a Convenience key Try performing the following actions e Verify that you have not deleted the application that you assigned to the key e Assign a different application to the key 153 User Guide Search 154 User Guide Search Search Messages attachments and web pages You can search for messages on your BlackBerry device You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Ente
18. enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned on e Ifyou are using GPS technology for the first time wait a short period of time for your device to get your GPS location 174 User Guide Maps Maps Map basics 1 On a map press the Menu key 2 Click Get Directions 3 Perform one of the following actions to specify a starting location e To specify your current location click Where Am e To specify a new location click Enter Address To type location information in specific address fields select the Advanced check box e To specify a saved location click Favorites e To specify a location for a contact click From Contacts e To specify a recently viewed location click the location 4 Select or clear the check box beside one or more route options 5 Repeat step 3 to specify an ending location To get directions from the ending location to the starting location press the Menu key Click Reverse Directions When viewing text directions click View On Map To view text directions again press the Menu key Click View Directions 1 On a map press the Menu key 2 Click Send Directions or Send Location 3 Click a message type 1 On a map press the Menu key 2 Click Find Location 3 Perform one of the following actions e To view your current location click Where Am e Toviewa new location click Enter An Address To type location information in specific address fields
19. 5 Click Paste Clear a field 1 When typing text press the Menu key 2 Click Clear Field 1 Place the cursor where you want to start highlighting text 2 Press the Menu key 3 Click Select 4 Place the cursor where you want to stop highlighting text With text selected press the Menu key 2 Click Cancel Selection 137 User Guide 1 In the device options click Screen Keyboard 2 Set the Key Rate field 3 Press the Menu key 4 Click Save AWN gt In the device options click Screen Keyboard Set the Key Tone field to On Press the Menu key Click Save Typing basics Your device shows the keyboard when you click a text field and hides it when you click away from a text field You can hide the keyboard manually to display more content on the screen T 2 To show the keyboard again press the Menu key Click Show Keyboard RwWN gt Press the Menu key Click Hide Keyboard In the device options click Screen Keyboard Set the Keyboard Layout field Press the Menu key Click Save You can set your BlackBerry device to use either the SureType keyboard or the multi tap keyboard by default when you use your device in portrait view 1 2 3 4 138 In the device options click Screen Keyboard Set the Portrait View Keyboard field Press the Menu key Click Save User Guide Typing input methods Typing input methods When you need to type your BlackBerry device
20. A User Guide Shortcuts User Guide Shortcuts Shortcuts BlackBerry basics shortcuts e To select an item click press the screen e To highlight an item touch the screen lightly e To move back a screen press the Escape key e To return to the Home screen press the End key e To scroll down slide your finger up e To scroll up slide your finger down e To move to the next item slide your finger to the left quickly e To move to the previous item slide your finger to the right quickly e To switch applications hold the Menu key Click an application Phone shortcuts e To answer a call press the Send key e To send an incoming call to voice mail when your BlackBerry device is inserted in a holster hold the Volume Down key e To view your contact list in the phone application hold the Send key e To set up speed dial for a contact in the phone application hold a key e To insert a plus sign when typing a phone number hold the O key Camera shortcuts e To zoom in to a subject before taking a picture press the Volume Up key e To zoom out from a subject before taking a picture press the Volume Down key e To take a picture press the Right Convenience key Media shortcuts e To pause a song or video press the Mute key To resume playing a video or song press the Mute key again e To play the next song in a playlist press and hold the Volume Up key e To play the previous song in a playlist p
21. All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check 141 User Guide Spelling checker Correct spelling while you type By default your BlackBerry device underlines words that it does not recognize 1 Place the cursor in the underlined word 2 Press the Menu key 3 Perform one of the following actions e To get spelling suggestions click Get Suggestions Click a word or press the Escape key to close the list e To add the word to the custom dictionary click Add to Dictionary Check spelling automatically before sending email messages 1 In the device options click Spell Check 2 Select the Spell Check Email Before Sending option 3 Press the Menu key 4 Click Save Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling 1 In the device options click Spell Check 2 Change one or more options 3 Press the Menu key 4 Click Save Stop displaying spelling suggestions in the list that appears when you type By default if you start typing a letter combination that your BlackBerry device does not recognize spelling suggestions appear in bold in the list that appears when you type In the device options click Language Click Input Options Clear the Include Spell Check Variants checkbox Press the Menu key Cl
22. BrickBreaker scoring User Guide Word Mole game Word Mole game Word Mole game basics The object of the Word Mole game is to form words using the letters in the garden If you form a word using letters that are directly above below or beside each other in the garden you receive new letters which you can use to form new words Otherwise holes appear in the garden making it harder to form new words You can replace a hole with a new letter by forming a word that uses a letter that is beside the hole In a single player game you complete a level by submitting enough words to reach the required point goal before the time expires In a practice game you have unlimited time to play a game In a multiplayer game you compete against other players to win awards for achievements such as submitting the longest word or receiving the least number of holes 1 Click each letter in the word 2 Perform any of the following actions e To submit your word click the word at the top of the screen e To deselect a letter click the letter again e To deselect all the letters press the Escape key Word length Form longer words to gain more points and vegetable bonus letters Letter usage Use less common letters to gain more points Speed Complete the level as quickly as possible to gain more points Water bonus letters Use water bonus letters in a word to fill the watering can Watering can Fill the watering can to grow vegetable b
23. Click General Options Change the Default Call Volume field Press the Menu key Click Save AURWNS User Guide Voice mail Improve sound quality during a call You cannot change sound quality when you are using a Bluetooth enabled headset 1 During a call press the Menu key 2 Click Enhance Call Audio 3 Select a bass or treble option Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth enabled headset In the phone application press the Menu key Click Options Click General Options Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields Press the Menu key Click Save DAnRWNS Voice mail Check your voice mail 1 In the phone application press the Menu key 2 Click Call Voice Mail Change the voice mail access number If a voice mail access number is not already set on your BlackBerry device you can type the access number for a different voice mail system In the phone application press the Menu key Click Options Click Voice Mail Type a voice mail access number and a password Press the Menu key Click Save Au RWNS Speed dial Set up speed dial for a contact 1 In the phone application press the Menu key 2 Click View Speed Dial List 3 Click an unassigned key 14 User Guide Voice dialing 4 Click New Speed Dial 5 Click a contact To make a call using speed dial in the phone application hold
24. Menu key 210 User Guide Encryption 5 Click Save To stop encrypting the files in the device memory and on a media card change the Encryption Mode field to None Related topics Set a device password 207 Content protection is designed to encrypt your BlackBerry device data When content protection is turned on your device uses a private key to encrypt data as it is stored on the device including data that your device receives when it is locked Your device decrypts data as you access it You can set content protection to include or exclude your contacts If you turn on content protection for contacts and you receive a call when the device is locked the caller name does not appear on the screen When you lock your device an open lock indicator appears in the device status section of the screen to indicate that your device is deleting a copy of the private key from the temporary device memory A lock indicator appears when the device has deleted the key To perform this task you must have set a BlackBerry device password 1 In the device options click Security Options 2 Click General Settings 3 Change the Content Protection field to Enabled 4 Press the Menu key 5 Click Save You can set the strength of the encryption that your BlackBerry device uses to protect data that you receive when your device is locked 1 In the device options click Security Options 2 Click General Settings 3 Set the Strength
25. Press the Menu key Click Save apwNn View tasks in a calendar In a calendar press the Menu key Click Options Click General Options Change the Show Tasks field to Yes Press the Menu key Click Save DuURWNS Change the first day of the week In a calendar press the Menu key Click Options Click General Options Change the First Day of Week field Press the Menu key Click Save DaARWNS Hide free time in Agenda view In a calendar press the Menu key Click Options Click General Options Change the Show Free Time in Agenda View field to No Press the Menu key Click Save DAaURWNS View more of the subject line for appointments in Agenda view In a calendar press the Menu key Click Options Click General Options Change the Show End Time in Agenda View field to No Press the Menu key Click Save Du RWNS Change how long your device stores calendar entries 1 In a calendar press the Menu key 2 Click Options 3 Click General Options 124 Calendar User Guide Calendar 4 Change the Keep Appointments field 5 Press the Menu key 6 Click Save Your BlackBerry device deletes calendar entries that are older than the number of days that you set To restore calendar entries change the Keep Appointments field to a longer period of time Calendar entries that you received on your device within the set period of time appear in a calendar Turn off the prompt that appear
26. Speak privately with a contact during a conference call Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported 1 During a conference call press the Menu key 2 Click Split Call 3 Click a contact 17 User Guide Call logs To return to the conference call press the Menu key Click Join Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported 1 During a conference call press the Menu key 2 Click Drop Call 3 Click a contact Depending on your wireless service provider this feature might not be supported If you make a conference call you can leave the conference call and the call continues without you 1 During a conference call press the Menu key 2 Click Transfer Call logs Call logs include the date on which you called your contact the phone number that you called and the duration of the call You can also add notes to your call logs You can view call logs in the phone application or depending on how you set your call logging options you can view Call logs in a message list Depending on your theme missed calls might also appear on the Home screen Your BlackBerry device stores call logs for 30 days In the phone application press the Menu key Click Options Click Call Logging Select an option for a call
27. a web page 1 On a web page press the Menu key 2 Click Back or Forward 95 User Guide Refresh a web page 1 On a web page press the Menu key 2 Click Refresh Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page 1 Ona web page press the Menu key 2 Click Save Page 3 Click OK Stop loading a web page 1 When a web page is loading press the Menu key 2 Click Stop Search for text in a message in an attachment or on a web page To search for text in a presentation attachment you must view the presentation in text view or in text and slide view 1 Ina message in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next View a list of web pages you visited recently 1 Ona web page press the Menu key 2 Click History Return to the home page 1 Ona web page press the Menu key 2 Click Home Close the browser 1 In the browser press the Menu key 2 Click Close 96 Browser basics User Guide View the address for a web page 1 On a web page press the Menu key 2 Click Page Address View the address for a link or picture 1 On a web page highlight or pause on a link or picture 2 Press the Menu key 3 Click Link Address or Image Address Copy an address for
28. a web page link or picture 1 On a web page perform one of the following actions e Highlight or pause on a link Press the Menu key Click Link Address e Highlight or pause on a picture Press the Menu key Click Image Address e Press the Menu key Click Page Address 2 Click Copy Address To paste the address press the Menu key Click Paste Send a web page address 1 On a web page press the Menu key 2 Click Send Address 3 Click a message type To return to the browser after you send the message press the Escape key Send a link or picture from a web page Ona web page highlight or pause on a link or picture Press the Menu key Click Link Address or Image Address Click Send Address Click a message type nawn To return to the browser after you send the message press the Escape key Browser basics 97 User Guide Play a song or video on a web page 1 In the browser click a link for a song or video 2 Click Open Save a song or video from a web page 1 In the browser click a link for a song or video 2 Click Save 3 Type a name for the song or video 4 Click Save View a full picture on a web page 1 On a web page highlight or pause on a picture 2 Press the Menu key 3 Click Full Image Zoom in to or out from a picture On a picture touch the screen twice quickly To zoom out press the Escape key Browser bookmarks Browser bookmarks You can add bookmark
29. about the features that are available on your device contact your wireless service provider or administrator 30 User Guide Messages Messages Message basics Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Ina message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check Save a draft of a message 1 When composing a message press the Menu key 2 Click Save Draft Set the importance level for a message You can set the importance level for an email message PIN message or MMS message When composing a message press the Menu key Click Options Set the Importance field Press the Menu key Click Save nawn Blind carbon copy a contact You can blind carbon copy a contact in an email message a PIN message or an MMS message 1 When composing a message press the Menu key 2 Click Add Bcc Attach a contact to a message You can attach a contact to an email message a PIN message or an MMS message 1 When com
30. address Sent directly to me Set whether the email message filter applies to email messages that include your email address in the To field CC to me Set whether the email message filter applies to email messages that include your email address in the CC field BCC to me Set whether the email message filter applies to email messages that include your email address in the BCC field Importance Set the importance level of email messages that the email message filter applies to Sensitivity Set the sensitivity level of email messages that the email message filter applies to Action Set whether email messages that the email message filter applies to are forwarded to your BlackBerry device If email messages are forwarded specify whether they are forwarded with high importance or with the email message header only Turn on an email message filter In a message list press the Menu key Click Options Click Email Filters Select the check box beside an email message filter Press the Menu key Click Save AuURWNS Change an email message filter In a message list press the Menu key Click Options Click Email Filters Highlight an email message filter Press the Menu key Click Edit Change the options for the email message filter Press the Menu key Click Save WO HMNANONRWNS 39 User Guide Prioritize email message filters NOURWNS In a message list press the Menu key Click Options Cli
31. application press the Menu key Click Options Click Call Forwarding Press the Menu key Click Edit Numbers Highlight a phone number Press the Menu key Click Edit Change the phone number 10 Press the Enter key WO HMNAHRWNS You can only delete call forwarding phone numbers that you have added In the phone application press the Menu key Click Options Click Call Forwarding Press the Menu key Click Edit Numbers Click a phone number Click Delete NDAN 21 User Guide Call blocking Call blocking About call blocking You can block all incoming calls or block incoming calls only when you roam to another wireless network You can also block all outgoing calls and all outgoing international calls or you can block outgoing international calls only when you roam to another wireless network Block calls e Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported e To perform this task your wireless service provider must set up your SIM card for this service and provide you with a call blocking password In the phone application press the Menu key Click Options Click Call Barring Highlight a call blocking option Press the Menu key Click Enable Type your call blocking password Nonmpwn gt To stop blocking calls highlight a call blocking option Press the Menu key Click Disable han
32. are trying to save a picture or video to your device memory delete old data or messages from your device e Ifyou are trying to save a picture or video on your media card delete old media files e Inthe camera options verify that the Picture Quality field is not set to Superfine Superfine pictures use more memory than fine or normal pictures Related topics Delete a message 35 Delete a picture or picture folder 91 Delete a media file 88 79 User Guide Camera and video camera troubleshooting If the battery power level drops below 20 percent the flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash might turn off In low lighting conditions the camera might compensate for the lack of exposure by using a slower shutter speed If you move the camera before the shutter clicks the picture might be blurry If the camera is using a slower shutter speed and the viewfinder is not occupying the full screen an exclamation point indicator appears at the bottom of the screen 80 User Guide Media Media Transferring and downloading media files You can connect your BlackBerry device to your computer to transfer files between your device and your computer or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device If you connect your device to your computer you can transfer files quickly between your med
33. can make calls or access call logs Location Data Set whether third party applications can use your GPS location information Server Network Set whether third party applications can access the Internet or your organization s intranet using your organization s network Internet Set whether third party applications can access the Internet through your wireless service provider for example using a direct Internet connection or a WAP gateway Cross Application Communication Specify whether third party applications can communicate and share data with other applications on your BlackBerry device Device Settings Specify whether third party applications can turn on or turn off your device or change device options such as display options Media Specify whether third party applications can access media files on your device Application Management Specify whether third party applications can add or delete application modules or access module information such as an application name or version Themes Specify whether your device can use third party applications as a source for customized themes 233 User Guide Security troubleshooting Input Simulation Specify whether third party applications can simulate actions such as pressing a key on your device Browser Filtering Specify whether third party applications can register browser filters with the browser on your device to add change or delete web site content before it a
34. cisscvcsevessccssssoasuovsciacssdnvevcutsedstessosucbescandvusts EA GENEE AELA NAE CEEE ESTATE N E N a ies BOWS ET cs sssscssssssessssasecacisssssassseassassassassaseissastasaacctececssssssnssssodssasesnassnsedsaasbastasatedssbasssonsetendsnsshsnussnsedsasadedassasebstbasssansatendanssh sesoaden adedsdassssasetoasssassesendansstssbssascavassdesaas Browser basics Browser bookmarks Web feeds BOWS Er OD ONS rna ra EAEE LEAS AEA ENEA E AENEA EERENS EEEE EA SEE EROAA Browser SeU ieem esisin e EE n iE Hr Har E IREKE EEEH EN aTa ora arin Hi Hn AAEEen Eiri NEH esh Browser push Browser troubleshooting Date time and alarm Set the date and time cesccsssscceseccesssnseceseeeseeeneeeenees Get the date and time from the wireless network automatically Change what appears on the display when your device is CHArQing sssssssssecssssecssseccssteecsseesssnecessutecssuesssuecessutecssneessnseeesunesssneessueessueecsaneessnaeetsaneceennsees Change EMS clock FACE sc scsscssscsstcsssscussescasserasicnsdevstseastanst H a Ea A NEENA boat E aR ni E HARSHER R Ea SEEE NETES eds veestsbisiatsrienerieee Display a second time zone Turn on bedside clock mode 73 73 74 75 76 76 77 77 77 77 78 79 79 81 81 83 85 88 90 91 93 93 95 95 98 100 102 105 107 108 Setioptions for bedside clock Modessa iE AE ESR EE aia SAE E KUSAS EAEN EAEAN ESO Tuon teala Sener Br ee eee ee cee Sil
35. correctly 234 User Guide Security troubleshooting e Verify that you typed the smart card password correctly You should have received this password when you received your smart card If you use a certificate to authenticate your smart card verify that the certificate is not revoked or expired My device prompts me to make an emergency call when I type a password If your BlackBerry device password contains a combination of letters that corresponds to an emergency access number your device might prompt you to make an emergency call when you type your device password To continue typing your device password press the Escape key 235 User Guide Service books and diagnostic reports 236 User Guide Service books and diagnostic reports Service books and diagnostic reports Service books About service books Service books determine which services are available on your BlackBerry device Your wireless service provider or administrator can send service books to your device over the wireless network If your device is associated with an email account that uses a BlackBerry Enterprise Server you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager Accept a service book In the device options click Advanced Options Click Service Book Highlight the new service book Press the Menu key Click Accept URWN gt Delete a service book 1 In the device optio
36. devices that support the transfer of data such as media files Dial Up Networking DUN This profile allows you to use your device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software Audio Source A2DP This profile allows you to output audio to Bluetooth enabled devices that support stereo audio such as stereo headsets speakers and car kits A V Remote Control AVRCP This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device SIM Access 169 User Guide Bluetooth technology troubleshooting This profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit When you use this feature data services email PIN and MMS messages and browser service are not available on your device and phone services are accessible only through the car kit Before you can use this feature you might need to enter a 16 digit alphanumeric code generated by the car kit on your BlackBerry device Encrypt data that you send or receive using Bluetooth technology To perform this task the paired Bluetooth enabled device must support data encryption In the device options click Bluetooth Press the Menu key Click Options Change the Security Level field to HightEncrypt
37. e To turn on CAP lock hold the Shift key until the lock indicator appears on the Shift key To turn off CAP lock press the Shift key again e To insert an at sign or a period in an email address field press the Space key e To type a symbol press the Symbol key To see more symbols press the Symbol key again e To place the cursor within text click the screen To move the cursor one character at a time touch the screen near the cursor until the cursor changes from a solid box to an outlined box Slide your finger to move the cursor e To cut or copy text and paste it into another application simultaneously touch the screen before and after the text that you want to copy Click the cut or copy icon at the bottom of the screen Place the cursor where you want to insert the cut or copied text Press the Menu key Click Paste e To change the typing input language quickly when you are using your BlackBerry device in landscape view click the globe icon Click an input language Typing troubleshooting SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType technology does not recognize Press the letter key for the first letter in the word once Highlight a letter in the list Press the letter key for the next letter in the word once Highlight a letter combination Continue typing the word cannot check spelling You can only check spelling in English French
38. field type a user name 2 Inthe Password field type a password 3 Click Submit Check the Leaderboard on the Word Mole game web site 1 On the Word Mole game home screen click Options 2 Click High Scores 3 Click Leaderboard Multiplayer games Invite a player 1 On the Word Mole game home screen click New Game 2 Click Multiplayer 3 Click Invite 4 Clicka contact 5 Click OK When a player accepts an invitation a green indicator appears beside their screen name To start the game click Start Game Accept an invitation In the Word Mole game invitation click Accept To start the game click Ready Wait for the game to start Set multiplayer game options To perform this task you must be the game organizer 1 On the Multiplayer Game Setup screen click Options 2 Perform any of the following actions e To set the length for a game set the Point Goal field e To set the season for a game set the Season field e To set bonuses for a game set the Bonuses field 3 Click OK Change your screen name 1 On the Multiplayer Game Setup screen click your screen name 245 User Guide 2 Click Change Screen Name 3 Type anew screen name 4 Press the Enter key Chat with other players 1 On the Multiplayer Game Setup screen in the Chat field type a message 2 Press the Enter key Check the stats for a player 1 On the Multiplayer Game Setup screen click a player 2 Click
39. keeper click a password 208 User Guide Password keeper Change a password in the password keeper In the password keeper highlight a password Press the Menu key Click Open Change the password information Press the Menu key Click Save Au RWNS Hide passwords in the password keeper In the password keeper press the Menu key Click Options Set the Show Password field to No Press the Menu key Click Save OuRWN gt To show passwords in the password keeper again set the Show Password field to Yes Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save AuNRWNS Delete a password from the password keeper 1 In the password keeper highlight a password 2 Press the Menu key 3 Click Delete Change the password keeper password 1 In the password keeper press the Menu key 2 Click Change Password Copy a password 1 Inthe password keeper highlight a password 2 Press the Menu key 209 User Guide Encryption 3 Click Copy Username or Copy Password To clear the clipboard press the Menu key Click Clear Clipboard Note Passwords are not encrypted when they are on the clipboard
40. key Click Save AnRWNS Name a custom contact list field If you change the name of a custom contact list field it changes for all contacts When adding or changing a contact highlight the Userl User2 User3 or User4 field Press the Menu key Click Change Field Name Type a name for the custom contact list field Press the Enter key nawn You can synchronize custom contact list fields on your BlackBerry device with the email application on your computer For more information about synchronizing custom contact list fields see the BlackBerry Desktop Software Online Help About pauses and waits Use a pause or a wait to separate additional numbers for example a password or extension from a main phone number After dialing the main phone number your BlackBerry device either pauses before dialing the additional numbers pause or prompts you to type them wait Add a pause or a wait to a phone number 1 After typing the main part of a phone number in a phone number field press the Menu key 13 User Guide Contacts Click Add Pause or Add Wait Type the additional numbers Press the Menu key Click Save apwn View a contact In the contact list click a contact Change a contact In the contact list highlight a contact Press the Menu key Click Edit Change the contact information Press the Menu key Click Save Au RWNS Delete a contact 1 Inthe contact list highlight a contact 2 Pr
41. key 2 Click Options 3 Click TTY 4 Change the TTY Mode field to Yes 5 Press the Menu key 6 Click Save ATTY indicator appears in the device status section of the screen To turn off TTY support change the TTY Mode field to No Multiple phone numbers When you have multiple phone numbers associated with your BlackBerry device you can switch the phone number that you use as your active phone number You have multiple phone numbers associated with your device if one of the following situations applies e Your SIM card supports more than one phone number e Your device supports more than one phone number e Your wireless service provider has provided you with a phone number and your organization has provided you with a BlackBerry MVS Client phone number 25 User Guide If your SIM card supports more than one phone number you can make calls using your active phone number only but you receive calls to all phone numbers If you are already on a call you receive calls to your active phone number only and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail If your device supports more than one phone number you can make calls and receive calls using your active phone number only Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail If your wireless service provider has provided you with a phone number and your
42. log type RWNS To hide call logs in a message list select the None option J In the phone application click the call log icon Highlight a call log Press the Menu key Click View History Press the Menu key nawn 18 User Guide 6 Click Add Notes 7 Type call notes 8 Press the Menu key 9 Click Save WMNANRWNS AuURWNS OSONDAN In the phone application click the call log icon Highlight a call log Press the Menu key Click View History Press the Menu key Click Edit Notes Change the call notes Press the Menu key Click Save In the phone application click the call log icon Highlight a call log Press the Menu key Click View History Press the Menu key Click Forward In the phone application click the call log icon Highlight a call log Press the Menu key Click View History Press the Menu key Click Edit Notes Press the Menu key Click Clear Field Press the Menu key 10 Click Save Call logs 19 User Guide Call waiting Call waiting To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service In the phone application press the Menu key Click Options Click Call Waiting Change the Call Waiting Enabled field to Yes Press the Menu key Click Save AuNRWNS To turn off call waiting change the Call Waiting Enabled field to No Call forwarding AUO Lai U ATUN Depending on your
43. media application click Music Click Playlists Highlight a playlist Press the Menu key Click Rename Type a name for the playlist Click Save NOURWNS Delete a playlist 1 Inthe media application click Music 2 Click Playlists 3 Highlight a playlist 4 Press the Menu key 5 Click Delete In the media application click a media type If necessary click a category Highlight a media file Press the Menu key Click Properties URWNS You can only rename songs ring tones videos or voice notes that you added In the media application press the Menu key Click Explore Highlight a song ring tone video or voice note Press the Menu key Click Rename Type a name for the file Click Save ONAH AWN You can only move songs ring tones videos or voice notes that you added 1 In the media application press the Menu key 2 Click Explore 3 Navigate to a folder that contains media files Navigate to a folder that contains songs ring tones videos or voice notes Managing media files 87 User Guide 4 Highlight a media file 5 Press the Menu key 6 Click Move 7 Navigate to the new location 8 Click a folder 9 Click Move Into Delete a media file You can only delete songs ring tones videos or voice notes that you added In the media application click a media type If necessary click a category Highlight a song ring tone video or voice note Press
44. or on a web page press the Menu key 2 Click Find 156 User Guide 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next View a list of saved searches 1 Ina message list press the Menu key 2 Click Search 3 Press the Menu key 4 Click Recall Change a saved search 1 Inthe list of saved searches highlight a search 2 Press the Menu key 3 Click Edit Search 4 Edit the search criteria 5 Press the Menu key 6 Click Save Delete a saved search 1 Inthe list of saved searches highlight a search 2 Press the Menu key 3 Click Delete Search Organizer data Search for organizer data You can search for organizer data on your BlackBerry device that contains specific information 1 Inthe search application perform any of the following actions e Inthe Text field type text or a phone number to search for e Inthe Name field specify a contact name to search for 2 Select the check box beside one or more applications 3 Press the Menu key 4 Click Search Note If you type more than one word in the Text or Name field only items that contain all the words appear To stop a search press the Escape key Organizer data 157 User Guide Organizer data To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For
45. organization has provided you with a BlackBerry MVS Client phone number you can make calls using your active phone number only but you receive calls to all phone numbers If you are already on a call you can receive calls to all phone numbers You can change call waiting call forwarding and voice mail options for each phone number associated with your device 1 2 In the phone application click your phone number at the top of the screen Click the phone number that you want to set as the active phone number Related topics About multiple phone numbers 25 Phone options AWN AWUN In the device options click Password Set the Allow Outgoing Calls While Locked field to Yes Press the Menu key Click Save In the phone application press the Menu key Click Options Click General Options Perform one of the following actions e To sort phone numbers or contacts by frequency of use change the Phone List View field to Most Used e To sort contacts alphabetically by contact name change the Phone List View field to Name To sort phone numbers or contacts by recency of use change the Phone List View field to Most Recent Press the Menu key Click Save To sort phone numbers or contacts by call logs again change the Phone List View field to Call Log 26 User Guide Phone options Hide or display your phone number when you make calls The wireless network can override the option that you choose 1
46. press the Menu key Click Status Click Last Call or Total Calls Click Clear Timer Press the Menu key Click Save AURWNS Phone shortcuts e To answer a call press the Send key e To send an incoming call to voice mail when your BlackBerry device is inserted in a holster hold the Volume Down key e To view your contact list in the phone application hold the Send key e To set up speed dial for a contact in the phone application hold a key e To insert a plus sign when typing a phone number hold the O key Phone troubleshooting lc Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Ifyou cannot make calls and fixed dialing is turned on verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing e Ifyou have traveled to another country and you have not changed your smart dialing options dial the full phone number including the country code and area code for your contact e Ifyou are not receiving calls verify that call blocking and call forwarding are turned off e Your SIM card might support more than one phone number even if you only have one phone number Verify that your phone number is set as your active phone number Related topics Fixed dialing 22 Call blocking 22 Call forwarding 20 Switch the active phone number 26 Try changing the phone number on your SIM card to change h
47. select the Advanced check box e To view a saved location click Favorites e To view a location for a contact click From Contacts e To view a location that you viewed recently click the location 175 User Guide Map basics You can search for points of interest such as businesses airports schools parks or landmarks 1 On a map press the Menu key 2 Click Local Search 3 Type the point of interest information 4 Press the Enter key When viewing a list of points of interest click View On Map To view a list of points of interest again press the Menu key Click View Businesses To perform this task you must set a GPS receiver to use when you track your movement 1 Onamap press the Menu key 2 Click Start GPS Navigation To stop tracking your movement press the Menu key Click Stop GPS Navigation Related topics About GPS technology 173 Ona map press the Menu key Click Layers Highlight a layer Press the Menu key Click Show or Hide nawn On a map press the Menu key Click Layers If necessary expand the Favorites folder and the Locations folder Highlight Home or Work Press the Menu key Click Edit Edit the address information Press the Menu key Click Lookup Address WONANHRWNS 176 User Guide Navigation Zoom in to a direction on a route 1 On a map highlight a direction on a route 2 Press the Menu key 3 Click Zoom To Point Zoom in to or out from a
48. service provider or administrator 1 In a calendar press the Menu key 2 Click New 3 Type the meeting information 4 Press the Menu key 19 User Guide Calendar Click Invite Attendee Click a contact To add another contact to your meeting repeat steps 4 to 6 Press the Menu key Click Save Oo mnan Related topics Turn off your device 199 Recurrence fields Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month Schedule an alarm In a calendar press the key Click New Alarm Type the alarm information If the alarm recurs change the Recurrence field Press the Menu key Click Save AU RWN gt Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Canc
49. the Menu key Click New Type your PIN2 code Press the Menu key Type a name and a phone number Press the Menu key Click Save In the phone application press the Menu key Click Options Click FDN Phone List Highlight a contact Press the Menu key Click Edit Change the contact information 23 User Guide Smart dialing 8 Press the Menu key 9 Click Save 1 In the phone application press the Menu key 2 Click Options 3 Click FDN Phone List 4 Highlight a contact 5 Press the Menu key 6 Click Delete Smart dialing You can change smart dialing options to specify a default country code and area code for phone numbers If you specify a default country code and area code when you make calls you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart dialing options In the smart dialing options you can also specify the main phone number for an organization that you call frequently If you specify a phone number for an organization you can call a contact at the organization quickly by dialing the contact s extension only Likewise when you add a contact from the organization to your contact list you only need to type the contact s extension In the phone application press the Menu key Click Options Click Smart Dialing Set the Country Code and Area Code fields If necessary set the Local Country Code and International Dialing
50. the key that you assigned to the contact In the phone application press the Menu key Click View Speed Dial List Highlight a contact or phone number Press the Menu key Perform one of the following actions e To change the contact that is assigned to a speed dial key click Edit Click a new contact e To assign the contact to a different speed dial key click Move Click a new speed dial key e To delete the contact from the speed dial list click Delete uRWNS Voice dialing To perform this task with a Bluetooth enabled device such as a handsfree car kit or wireless headset the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology You cannot make calls to emergency numbers using voice commands 1 In the voice dialing application wait for the sound 2 Say Call and a contact name or phone number To end the call press the End key To perform this task you must set options for dialing extensions You can dial extensions only within your company Say Call extension and the extension number Related topics Set options for dialing extensions 24 You can check your active phone number the wireless coverage level and the battery power level using a voice command 1 In the voice dialing application wait for the sound 2 Perform any of the following actions e To check your active phone number say Check my phone number 15 User Guide Voice dialing e To
51. your BlackBerry Messenger contact list you cannot delete the last remaining group in your contact list 1 In BlackBerry Messenger highlight a group 2 Press the Menu key 3 Click Delete Group Conversations Start a conversation In BlackBerry Messenger on the Contact list screen highlight a contact Press the Menu key Click Start Conversation Type a message Press the Enter key uRWN gt Open a conversation Conversations appear in the conversation group and in the main message list In BlackBerry Messenger in the conversation group click a contact Add an emoticon 1 During a BlackBerry Messenger conversation press the Emoticon key 2 Click an emoticon 183 User Guide Conversations 1 During a BlackBerry Messenger conversation press the Menu key 2 Click Send a File 3 Navigate to a folder that contains pictures or audio files 4 Click a file You can record and send a new voice note to a contact You cannot save voice notes or send saved voice notes 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Send Voice Note 3 Record a voice note 4 Click Send You can send vCard contact attachments of contacts in your BlackBerry Messenger contact list or contacts in the main contact list on your BlackBerry device 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Forward Contact 3 Perform one of the following options
52. 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Options 3 Change the Allow On The Phone presence status field to Yes To stop showing when you are on the phone change the Allow On The Phone presence status field to No Show when you are listening to an audio file 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Options 3 Change the Allow Now Playing presence status field to Yes 186 Availability User Guide Availability To stop showing when you are listening to an audio file change the Allow Now Playing presence status field to No Receive notification when a contact becomes available 1 In BlackBerry Messenger on the Contact list screen highlight an unavailable contact 2 Press the Menu key 3 Click Set Alert 187 User Guide Applications 188 User Guide Applications Applications Switch applications 1 In any application press the Menu key 2 Click Switch Application 3 Perform one of the following actions e Ifthe application that you want to switch to appears click the application e Ifthe application that you want to switch to does not appear click Home Screen Add update or downgrade an application using the application center You can use the application center to add update or downgrade a select number of applications that are hosted by your wireless service provider 1 Inthe application center click an app
53. 2 3 In a message highlight a digital signature indicator Press the Menu key Click Import Sender s certificate Add a certificate from an attachment 1 2 3 4 In a message click the certificate attachment Click Retrieve Certificate Attachment Click the certificate Click Import Certificate S MIME protected messages 55 User Guide Attachment indicators in S MIME protected messages Ca The message includes a certificate attachment Cay The message includes multiple certificate attachments Pw The message includes a certificate server attachment Add connection information for a certificate server from a message 1 Ina message highlight the certificate server indicator 2 Press the Menu key 3 Click Import Server View the certificate used to sign or encrypt a message 1 Ina message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Display Sender s Certificate or Display Encryption Certificate View encryption information for a weakly encrypted message 1 In a weakly encrypted message highlight the encryption status indicator 2 Press the Menu key 3 Click Encryption Details Digital signature indicators for S MIME protected messages Q Your BlackBerry device verified the digital signature Qx Your device cannot verify the digital signature R Your device requires more data to verify the digital signat
54. 2 Click Options 3 Inthe Bedside Mode section perform any of the following actions e To receive LED notification when bedside clock mode is turned on change the Disable LED field to No To turn off the connection to the wireless network so that your device does not receive phone calls or messages when bedside clock mode is turned on change the Disable Radio field to Yes e To turn off screen dimming when bedside clock mode is turned on change the Dim Screen field to No 4 Press the Menu key 5 Click Save 10 User Guide Turn on the alarm Turn on the alarm 1 In the clock press the Menu key 2 Click Set Alarm 3 Click the text beside the alarm time 4 Slide your finger to highlight On or Weekdays 5 Press the Escape key 6 Click Save In the device status section of the Home screen a clock indicator appears Related topics Turn off your device 199 Silence the alarm e If snooze is not turned on click the screen e If snooze is turned on click Snooze Change alarm notification options 1 In the clock press the Menu key 2 Click Options 3 Inthe Alarm section change the Alert Type Alarm Tune Volume Snooze Time and Number of Vibrations fields 4 Press the Menu key 5 Click Save Use the stopwatch 1 In the clock press the Menu key 2 Click Stopwatch 3 Click the start stop icon 4 Perform any of the following actions e To record lap times click the lap icon e To stop timing c
55. 4 Change the connection speed for the wireless network 194 About the preferred wireless network list sssssosssssscsssecssescesssnsssnsesssesssseessesecsesssuesseuscensessasessaseesaeessseceesecsasesensessasesosecsasecsasecsaseccasesoseesaseeseceesececuaseceseersateensees 194 Add a wireless network to the preferred wireless network list cssssssseccsseccssscossssessscseesseeseseccaeeecseesensceesessasessuseesaeessseceeseccaseccasescacesseesaseseaseseateccatersatesnsees 194 Change the order of preferred wireless networks 195 Delete a wireless network from the preferred wireless network list 195 MUO ied aba SOLVE EEA RENEA EEE EE E TAE E S OEA OEE EA 195 About toa MING estiss ntre ree EEE EE S HOER N HAIRA EAr ER iS Hi HETE etna EEA HETE EREHE EEEH EN ERR 196 Switch wireless networks Manua lYiacirii ieena ina n S E i aaO E A E NE rise EK KATA a S Sii e 196 Verify the status of network connections and services 196 Wireless network coverage troubleshooting 196 Power battery and memory 199 Turn off your device 199 Set youridevice to turn on and turnoff automatically is civ saia i S RA AAR PROSE E LIE device seran a R E TR E E cbse Sova evasesn cod ode EE close dies tapas O E ERA Check the battery power level Extend battery life Format the device memory or a media card View the amount of available MeMOTY sssssssssesssssccssssssesssesssseesosessecessssesssecssesssnscsssessssessuceess
56. 9 127 129 131 132 133 133 135 136 137 137 139 141 143 145 146 146 147 147 147 147 147 147 147 148 148 Break DUM EL 1G ssscesi conch Ss cans ueeddbabaip acu cvcccn cunt cinvabv oboe EA AENSTOOT 149 DDISpolAY Optone i E EEEN E E I O NEA A eles oten Rana Rds ep ot etn TOERE 149 Keyboard OPtIONSsczissccispccsssscszacesvesenscaivsanvenachsnscipescosucevsudesvaciauschavsclveasivosciysscasveones cose schussabvass havbenschey soxeaceivaceasschibechuvsshatbaccis P EI EEEN natant 151 Themes 152 153 153 155 Messages attachments and web pages 155 RTI LAUR cece secs E ENE ETES EEA EAEE EE EEEREN E E EEEN O cin EARE AAEE seeder 157 Synchronization one eis ies a RAEE E RER OORE 159 About synchronization sed 159 Reconcile email messages over the wireless MEtWOKK sssscscssssossscesscoesseeessosessasessacsenseesusesaseccaceesseesusecsacecnsesssecesssccaseceaeeceseecuseceneecasesoatessatseneesaneseaseseaeesesess 159 Delete email messages over the wireless MEtWOFK sssccsssccsescssesscscosessssessseessseecnsssenscesseceaseceoseseasessssessseessceesasecnaeescsessuscsssessasessusessueessaecssseeseceesarescatersaeesesses 159 Prerequisites Synchronizing organizer data over the wireless network 160 Synchronize organizer data over the wireless network 160 About synchronization COMP CES nannan ir a aa HE H ehh Sat i ra an bass Rahs SRi aTi 160 M ndgeemai
57. CE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO 251 User Guide Legal notice THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES DIRECT CONSEQUENTIAL EXEMPLARY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR AGGRAVATED DAMAGES DAMAGES FOR LOSS OF PROFITS OR REVENUES FAILURE TO REALIZE ANY EXPECTED SAVINGS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION LOSS OF BUSINESS OPPORTUNITY OR CORRUPTION OR LOSS OF DATA FAILURES TO TRANSMIT OR RECEIVE ANY DATA PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES DOWNTIME COSTS LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY
58. Click Browser Set the Default browser configuration field Press the Menu key Click Save URWNS 104 User Guide Browser security Browser security The BlackBerry Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS To increase security you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry device sends and receives over the Internet through a WAP gateway Communication between your device and the WAP gateway is encrypted using WTLS Communication between the WAP gateway and content servers is encrypted using TLS or SSL In the device options click Security Options T 2 Click TLS or WTLS 3 Set the security options 4 Press the Menu key 5 Click Save TLS Default Specify the type of TLS or SSL connection that your browser uses for HTTP connections To use a direct TLS or SSL connection change this field to Handheld To use Triple DES and TLS or SSL change th
59. Custom Dictionary Highlight a word Press the Menu key Click Edit Change the word Press the Enter key Press the Menu key Click Save ONAMAWNS Delete a word from the custom dictionary In the device options click Custom Dictionary Highlight a word Press the Menu key Click Delete Press the Menu key Click Save AunRWNS Stop adding items to the custom dictionary automatically In the device options click Language Click Input Options Clear the Auto Word Learning check box Change the Learn Words From Email Messages field to Off Press the Menu key Click Save AnRWNS Stop displaying contacts in the list that appears when you type By default your BlackBerry device recognizes contacts when you type them In the device options click Language Click Input Options Clear the Use Contacts as Data Source check box Press the Menu key Click Save uRWNS 144 Custom dictionary User Guide AutoText AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries If you type text that can be replaced with an AutoText entry the text changes after you press the Space key Your BlackBerry device has built in AutoText entries that correct common mistakes For example AutoText changes hte to the You can create AutoText entries for your common typing mistakes or for abbreviations For example you might create an AutoText entry that replaces ttyl with t
60. Digits fields In the National Number Length field set the default length for phone numbers in your country Press the Menu key Click Save ONAHARWNS Note When you calculate the default length for phone numbers include your area code and local number but do not include your country code or the National Direct Dialing prefix 1 In the phone application press the Menu key 2 Click Options 3 Click Smart Dialing 24 User Guide TTY support 4 Inthe Number field type the main phone number for an organization 5 Inthe Wait For field set how long your BlackBerry device waits before dialing an extension 6 Inthe Extension Length field set the default length for extensions 7 Press the Menu key 8 Click Save TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your BlackBerry device To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device visit www shopblackberry com Depending on your wireless service provider this feature might not be supported 1 In the phone application press the Menu
61. Encrypt a message with a pass phrase Your BlackBerry device can encrypt email messages and PIN messages using a pass phrase shared between the sender and recipient 1 Inanunsent message set the Encoding field to Encrypt or Sign and Encrypt 2 Press the Menu key 3 Click Options 4 Set the Use Password Based Encryption field to Yes 54 User Guide In the Allowed Content Ciphers section select the check box beside one or more allowed content ciphers If you are signing the message in the Signing Options section select a certificate Press the Menu key Click Save Type your message Press the Menu key Click Send Type a pass phrase to encrypt the message Confirm the pass phrase Click OK Using a secure method let the recipient know what the pass phrase is Attach a certificate to a message You can attach a certificate to email messages and PIN messages uaRWNo When composing a message press the Menu key Click Attach Certificates Highlight a certificate Press the Menu key Click Continue Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry device you can download the certificate il 2 3 In a message highlight the encryption indicator or a digital signature indicator Press the Menu key Click Fetch Sender s Certificate Add a certificate from a message 1
62. Equalizer field 84 User Guide Managing media files 4 Press the Menu key 5 Click Save By default the backlighting is designed to turn off after a period of time to conserve battery power In the media application press the Menu key Click Options Change the Turn Off Auto Backlighting field to No Press the Menu key Click Save URWNS You can purchase an optional headset to use with your BlackBerry device If you use a headset you can use a headset button to answer or end a call or turn on or turn off mute during a call You can also use a headset button to make a call using a voice command Depending on your headset you might also be able to use a headset button to pause resume skip or adjust the volume of a song or a video in the media application For more information about using the headset see the documentation that came with your headset Managing media files About playlists You can create both standard and automatic playlists for songs You create a standard playlist by manually adding songs that are on your BlackBerry device You create an automatic playlist by specifying criteria for artists albums or genres of songs When you add a song to your device that meets the criteria your device adds it to the playlist automatically An indicator appears beside automatic playlists in your list of playlists Create a standard playlist In the media application click Music Click Playlists Click N
63. In BlackBerry Messenger on the Contact list screen press the Menu key Click Options Change the Allow Forwarding of Requests field to No Press the Menu key Click Save Oo RWNS 1 In BlackBerry Messenger on the Contact list screen highlight a contact 2 Press the Menu key 3 Click Contact Info When you rename a contact their custom display name stops appearing on the Contact list screen 1 In BlackBerry Messenger on the Contact list screen highlight a contact 2 Press the Menu key 3 Click Rename Contact 4 Typeaname 5 Click OK To view the contact s custom display name again click Set Original Name 1 In BlackBerry Messenger on the Contact list screen highlight a contact 2 Press the Menu key 3 Click Delete Contact Groups 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Add Group 3 Type a name for the group 4 Click OK 182 User Guide Conversations Move a contact to a different group 1 In BlackBerry Messenger on the Contact list screen highlight a contact 2 Press the Menu key 3 Click Move Contact 4 Click a group Rename a group In BlackBerry Messenger on the Contact list screen highlight a group Press the Menu key Click Edit Group Type a name for the group Click OK uRWN gt Delete a group You must move your contacts out of a group before you can delete that group There must be at least one group in
64. In BlackBerry Messenger on the Contact list screen press the Menu key Click Add a Contact Type part or all of the contact name Click the contact Ifyou have turned on invitation passwords and you want to set a password type an invitation question and answer Click OK Otherwise click Cancel to continue If you want to add a custom message to your invitation type a message 7 Click OK VaRWnNe a If you turn on invitation passwords a question and password screen appears each time that you invite a contact Contacts who answer your question with the correct invitation password are added to your contact list In BlackBerry Messenger on the Contact list screen press the Menu key Click Options Change the Ask Password Question When Adding Contacts field to Yes Press the Menu key Click Save ORWNS To turn off invitation passwords change the Ask Password Question When Adding Contacts field to No Reacnonc ACSPVOTMG 1 In BlackBerry Messenger in the request group click an invitation 2 Click one of the following menu items Accept e Decline e Remove Note If you click Remove the contact who sent the invitation does not receive confirmation that your email address is a correct email address 181 User Guide Groups irn oT If you turn off invitation forwarding contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to
65. In the password keeper press the Menu key 1 2 Click Options 3 Set the Allow Clipboard Copy field to No 4 Press the Menu key 5 Click Save 1 Inthe password keeper press the Menu key 2 Click Options 3 Set the Password Attempts field 4 Press the Menu key 5 Click Save Encryption File encryption is designed to protect the data that you store in the BlackBerry device memory and on a media card that can be inserted in your device You can encrypt the files in the device memory and on your media card using an encryption key that your device generates a device password or both If you encrypt the files using an encryption key that your device generates you can only access the files on your media card when the media card is inserted in your device If you encrypt the files using a device password you can access the files on your media card in any device that you insert your media card into as long as you know the password for the device 1 In the device options click Memory 2 Perform one of the following actions e To encrypt files using an encryption key that your device generates change the Encryption Mode field to Device e To encrypt files using a device password change the Encryption Mode field to Security Password e To encrypt files using an encryption key and a device password change the Encryption Mode field to Security Password amp Device 3 Change the Encrypt Media Files field to Yes 4 Press the
66. MTP is not turned on in the device options click Memory Press the Menu key Click Enable USB Mass Storage or Enable Media Transfer Protocol MTP 3 On your computer double click My Computer 4 Inthe Devices with Removable Storage section double click Removable Disk 81 User Guide Transferring and downloading media files 5 Drag a file from one location to another To exit mass storage mode or MTP disconnect your device from your computer 1 In the browser click a link for a song or video 2 Click Save 3 Type a name for the song or video 4 Click Save To perform this task Bluetooth technology must be turned on and your BlackBerry device must be paired with a Bluetooth enabled device In the media application click a media type Press the Menu key Click Receive Using Bluetooth Click Yes Click Save URWN gt To perform this task with a paired Bluetooth enabled device you must turn on Bluetooth technology You can only send media files that you added In the media application click a media type If necessary click a category Highlight a media file Press the Menu key Click one of the following menu items Send As Email Send As MMS e Send Using Bluetooth VaRWnNo Depending on your wireless service plan this feature might not be supported 1 Inthe media application click Ring Tones 2 Click All Ring Tones 3 Press the Menu key 4 Click Download Ring Tones Rela
67. OuRWNS In an MMS message highlight a vCard attachment Press the Menu key Click View Attachment Press the Menu key Click Add to Contacts Save a media file from an MMS message 1 2 In an MMS message press the Menu key Click one of the following menu items e Save Image e Save Audio e Save Ringtone e Save Video e Save Voice Note Request delivery or read notification for an MMS message I 2 3 When composing an MMS message press the Menu key Click Options Perform any of the following actions e To receive notification when the message is delivered to the recipient set the Confirm Delivery field to Yes e To receive notification when the recipient opens the message set the Confirm Read field to Yes Press the Menu key Click Save Request delivery notification or read notification for all MMS messages 1 2 In the device options click MMS In the Notifications section perform any of the following actions e To receive notification when MMS messages are delivered to recipients select the Confirm Delivery check box e To receive notification when recipients open MMS messages select the Confirm Read check box Press the Menu key Click Save MMS messages 49 User Guide Message list options View the size of an MMS message before sending it 1 In an MMS message press the Menu key 2 Click Options The Estimated Size field displays the size of the MMS message Stop r
68. PORTION THEREOF OR OF ANY AIRTIME SERVICES COST OF SUBSTITUTE GOODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIARY LOSSES WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION RIM SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO RIM AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for i
69. Phone Number 53 User Guide S MIME protected messages Add PIN Type the contact information Press the Enter key Press the Menu key 10 Click Save so oN In the device options click Security Options Click Firewall Highlight a message type Press the Menu key Click Reset Count or Reset All Counts uRWNS S MIME protected messages About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry device Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send When you digitally sign a message using your private key recipients use your public key to verify that the message is from you and that the message has not been changed Encryption is designed to keep messages confidential When you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your device uses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email messages and PIN messages 1 When composing a message change the Encoding field 2 If necessary change the Classification field
70. Running WML Scripts 5 Press the Menu key 6 Click Save Options In the browser press the Menu key Click Options Click Cache Operations Beside a cache type click Clear Press the Escape key nawN In the browser press the Menu key Click Options Click Cache Operations Click Clear History Press the Escape key uRWN gt The browser on your BlackBerry device supports multiple browser configurations for optimizing your browsing experience If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports the BlackBerry Browser you can use the BlackBerry Browser configuration to browse the Internet and your organization s intranet If you use the BlackBerry Browser configuration you might not be able to change some browser options You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones Depending on your wireless service provider the Internet Browser configuration might not be available on your device or might use a different name For more information about the Internet Browser configuration contact your wireless service provider You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services such as voice mail In the device options click Advanced Options
71. Save NOURWNS Move a picture You can only move pictures that you added 1 Inthe media application click Pictures 2 Click a category 3 Highlight a picture 90 Managing pictures User Guide Media card and file transfer options Press the Menu key Click Move Navigate to the new location Highlight a picture folder Press the Menu key Click Move Into OmMNoanS Delete a picture or picture folder You can only delete pictures or picture folders that you added to your BlackBerry device In the media application click Pictures Click a category Navigate to a picture or picture folder Highlight a picture or picture folder Press the Menu key Click Delete Au RWNS Media card and file transfer options About media cards You can insert a microSD media card into your BlackBerry device to extend the memory that is available on your device for storing media files such as songs ring tones videos or pictures For more information about inserting a media card into your device see the printed documentation that came with your device Format the device memory or a media card If you format the BlackBerry device memory or a media card all the files in the device memory or on the media card are deleted 1 In the device options click Memory 2 Press the Menu key 3 Click Format 4 Complete the instructions on the screen View the amount of available memory To view the amount of memory ava
72. Show Stats Remove a player To perform this task you must be the game organizer 1 On the Multiplayer Game Setup screen click a player 2 Click Remove Player Word Mole game troubleshooting cannot connect to a multiplayer game Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Ifyou are the game organizer try resending the invitation e Ifyou are a game participant try accepting the invitation again e Ifyou are a game participant verify that the game organizer did not exit the multiplayer game Some words that submit are not recognized Word Mole game troubleshooting Some less common words might not be in the dictionary on your BlackBerry device Try submitting more commonly used words 246 User Guide Glossary Glossary ADN An abbreviated dialing number ADN is a short telephone number such as 911 or 112 that is used to reach public services APN access point name BCC blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software a device with BlackBerry Built In software or a device that is running the BlackBerry Application Suite BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services BlackBerry MDS BlackBerry Mobile Data System cc carbon copy CDMA Code Division Multiple Access certificate Acertificate i
73. able on my device Try performing the following actions e Verify that the email account that you are using supports all signing and encryption options e Ifyou use message classifications verify that the message classification supports the signing or encryption options that you want Try using a different message classification l cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry Enterprise Server your administrator might have set options to prevent you from opening attachments in encrypted messages or you might have received the message from an email account that does not support attachments in encrypted messages 65 User Guide Message troubleshooting You cannot open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server Message troubleshooting Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send messages when you return to a wireless coverage area e Ifthe menu item for sending a message does not appear verify that you have added an email address a PIN or a phone number for your contact e Ifyou created an email address or added an existing email address to your device using the
74. ackBerry device is connected to this feature might not be supported If you set your SIM card to store SMS text messages the SIM card does not delete SMS text messages after the BlackBerry device imports them to a message list 1 2 3 4 In the device options click SMS Set the Leave Messages On SIM Card field to Yes Press the Menu key Click Save To stop storing SMS text messages on your SIM card set the Leave Messages On SIM Card field to No If you set this field to No SMS text messages on your SIM card are deleted after the device imports them to a message list About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry device If you lock your SIM card with a PIN code other people cannot use their SIM card in your device Before you can use your SIM card in another device you must type the PIN code Protect your SIM card with a PIN code To obtain your SIM card PIN code contact your wireless service provider 204 User Guide Change the SIM card PIN code Note If you type the SIM card PIN code incorrectly three times your SIM card does not function In the device options click Advanced Options Click SIM Card Press the Menu key Click Enable Security Type your SIM card PIN code Press the Enter key AU RWNS Change the SIM card PIN code 1 In the device options click Advanced Options 2 Click SIM Card 3 Press the Men
75. ackBerry device and the Bluetooth enabled device In the device options click Bluetooth Highlight a Bluetooth enabled device Press the Menu key Click Device Properties Change the Encryption field to Disabled Press the Menu key Click Save Try performing the following actions e e Verify that Bluetooth technology is turned on Verify that your BlackBerry device is paired with the Bluetooth enabled device Verify that in the Bluetooth options the Contacts Transfer field is not set to Disabled Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile For more information about supported profiles see the documentation that came with the Bluetooth enabled device Related topics Bluetooth technology basics 165 171 User Guide GPS technology 172 User Guide GPS technology GPS technology About GPS technology You can use GPS technology on your BlackBerry device to get your GPS location and to use location based applications and location based services Location based applications can use your GPS location to provide you with other location based information For example a location based application could use your GPS location to provide you with driving directions If your device does not have an internal GPS receiver or your wireless service provider does not support location based services and you want to use GPS technolo
76. ail messages and PIN messages When composing a message press the Menu key Click Attach PGP Keys Highlight a PGP key Press the Menu key Click Continue nawN Download the POP key used to sign or encrypt a message If a PGP key is not included in a received message or is not already stored in the key store on your BlackBerry device you can download the PGP key If you use the PGP Universal Server you might not be able to download the sender s PGP key or your device might download the sender s PGP key from the PGP Universal Server automatically 1 Ina message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Fetch Sender s PGP key Add a PGP key from a message If you use the PGP Universal Server you might not be able to add PGP keys from messages 1 Ina message highlight a digital signature indicator 2 Press the Menu key 3 Click Import PGP Key Add a PGP key from an attachment If you use the PGP Universal Server you might not be able to add PGP keys from attachments 1 Ina message click the PGP key attachment 2 Click Retrieve PGP Attachment 3 Click the PGP key 4 Click Import PGP Key 61 User Guide Attachment indicators in PGP protected messages The message includes a PGP key attachment The message includes multiple PGP key attachments rm The message includes a certificate server attachment Add connection informati
77. alk to you later In the device options click AutoText Press the Menu key Click New In the Replace field type the text to replace In the With field perform one of the following actions e Type replacement text e To insert a macro for example the current date or time press the Menu key Click Insert Macro 6 Perform one of the following actions e To capitalize the entry exactly as you typed it set the Using field to Specified Case e To capitalize the entry according to the context set the Using field to SmartCase 7 Set the language 8 Press the Menu key uRWN gt 9 Click Save T itoText fi S te S 1 In the device options click SMS 2 Set the Disable AutoText field to Yes 3 Press the Menu key 4 Click Save In the device options click AutoText Click an AutoText entry Change the AutoText entry Press the Menu key Click Save nawn 145 User Guide Typing shortcuts ete an AutoText entry 1 In the device options click AutoText 2 Highlight an AutoText entry 3 Press the Menu key 4 Click Delete Undo an AutoText change Press the Backspace Delete key twice Typing shortcuts e To insert a period press the Space key twice The next letter is capitalized e To capitalize a letter hold the letter key until the capitalized letter appears e To turn on NUM lock hold the 123 key until the lock indicator appears on the 123 key To turn off NUM lock press the 123 key again
78. appear on the Home screen Add an application folder uRWN gt In the application list press the Menu key Click Add Folder Type a name for the folder To change the folder icon click the Icon field Slide your finger left or right to view the folder icons Click a folder icon Click Add Change an application folder You can only rename application folders that you create 1 2 3 4 150 On the Home screen highlight an application folder Press the Menu key Click Edit Folder Change the folder information User Guide Keyboard options 5 Click Save Move an application icon 1 In the application list or in an application folder highlight an application icon 2 Press the Menu key 3 Perform one of the following actions e To move the application icon to a different location in the application list click Move Click the new location e To move the application icon into an application folder click Move to folder Click an application folder e To move the application icon out of an application folder click Move to folder Click Home or an application folder Hide an application icon Depending on your theme you might not be able to hide some application icons 1 In the application list highlight an application icon 2 Press the Menu key 3 Click Hide To view a hidden application press the Menu key Click Show All Delete an application folder 1 In the application list highlight an appl
79. at you use to track your movement On a map press the Menu key Click Options Change the GPS Source field Press the Menu key Click Save uRWN gt Clear the map cache 1 On a map press the Menu key 2 Click Options 178 Map options User Guide Map options 3 Press the Menu key 4 Click Clear Cache 5 Click Delete You can view the battery power level wireless coverage level indicators the time and satellite and Bluetooth connection information at the top of maps 1 On a map press the Menu key 2 Click Options 3 Change the Hide Title Bar field to No 4 Press the Menu key 5 Click Save To hide the status information again change the Hide Title Bar field to Yes By default when you are tracking your movement the direction that you are moving appears at the top of the map 1 On a map press the Menu key 2 Click North Up To view the direction that you are moving at the top of the map again press the Menu key Click Track Up 1 When tracking your movement on a map press the Menu key 2 Click Hide Dashboard To view the tracking information again press the Menu key Click Show Dashboard By default backlighting turns off automatically after a timeout to conserve battery power You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage 1 On a map press the Menu key 2 Click Options
80. ation contact your administrator 161 User Guide Synchronization troubleshooting In a message list press the Menu key Click Options Click Email Reconciliation If necessary change the Message Services field Press the Menu key Click Purge Deleted Items Au RWNS Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless email reconciliation is turned on e Reconcile email messages manually In a message list press the Menu key Click Reconcile Now Related topics Reconcile email messages over the wireless network 159 am not receiving email messages from personal folders on my computer Ifyour BlackBerry device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders For more information see the BlackBerry Desktop Software Online Help Email messages are not being deleted over the wireless network Try performing the following actions e Ifyou delete multiple email messages using the Delete Prior menu item the email messages are not deleted during wireless email reconciliation To delete multiple email messages on your BlackBerry device highlight the email messages and press the Menu key Click Delete Messages e Inthe
81. atus prompt that appears when you add a certificate to the key store NowpWwn gt 218 In the device options click Security Options Click Certificates Press the Menu key Click Fetch Certificates Press the Menu key Click Options Perform one of the following actions e To download the revocation status of a certificate when you add it to the key store change the Fetch Status field to Yes e To add a certificate to the key store without downloading the revocation status change the Fetch Status field to No Press the Menu key Click Save User Guide PGP keys PGP keys PGP key basics Download a PGP key from an LDAP certificate server If you use the PGP Universal Server you might not be able to download PGP keys from an LDAP certificate server In the device options click Security Options Click PGP keys Press the Menu key Click Fetch PGP Keys Specify the search criteria Press the Menu key Click Search Click a PGP key Click Add PGP Key to Key Store CONDNAWNS Download a personal PGP key from the PGP Universal Server 1 In the device options click Security Options 2 Click PGP 3 Press the Menu key 4 Click Download Keys Download an updated PGP key from an LDAP certificate server In the device options click Security Options Click PGP keys Highlight a PGP key Press the Menu key Click Fetch Updated PGP Key oRWNS View properties for a PGP key 1 Inthe device opti
82. back for contacts set the Name Playback field to Disabled e To set how quickly playback for contacts occurs set the Name Playback Speed field e To set the playback volume for contacts set the Name Playback Volume field 3 Press the Menu key 4 Click Save 16 User Guide Conference calls Set the matching sensitivity level for voice commands 1 In the device options click Voice Dialing 2 Perform one of the following actions e To increase matches set the Sensitivity field closer to Reject Less e To reduce the number of incorrect matches set the Sensitivity field closer to Reject More 3 Press the Menu key 4 Click Save Improve voice recognition of numbers 1 In the device options click Voice Dialing 2 Press the Menu key 3 Click Adapt Digits 4 Complete the instructions on the screen Conference calls Make a conference call If your BlackBerry device is connected to a CDMA network you cannot join more than two contacts to a conference call During a call press the Menu key Click Add Participant Type a phone number or highlight a contact Press the Send key During the second call press the Send key to join your first contact to the conference call To join another contact to the call repeat steps 1 to 5 Au RWNS Related topics Place a call on hold 11 Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Type X and the access code
83. before you accept or decline it the meeting is deleted from the email application on your computer 121 User Guide Calendar View your calendar when responding to a meeting 1 Ina meeting invitation press the Menu key 2 Click View Calendar To return to the meeting invitation press the Escape key Check availability of meeting participants To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator You can only check availability of meeting participants in your organization 1 Ina meeting or meeting invitation below the list of meeting participants click View Availability 2 Perform any of the following actions e To select the next time that all meeting participants are available click Next Available Time e To view a list of the statuses that are associated with the colored bars on the screen for example busy or tentative press the Menu key Click Show Legend Change the list of participants for a meeting To perform this task you must be the meeting organizer 1 Ina meeting in the Accepted or Declined field highlight a contact 2 Press the Menu key 3 Click one of the following menu items e Invite Attendee e Change Attendee e Remove Attendee 4 Press the Menu key 5 Click Save Send an email message to all meeting participants 1 Ina meeting meeting in
84. cate in the certificate chain is trusted on your BlackBerry device or not trusted the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device Expiration Date This field displays the date that the certificate issuer specified as the expiration date of the certificate Certificate Type This field displays the certificate format Your device supports X 509 and WTLS certificate formats Public Key Type This field displays the standard to which the public key complies Your device supports RSA DSA Diffie Hellman and ECC keys Subject This field displays information about the certificate subject Issuer This field displays information about the certificate issuer Serial Number This field displays the certificate serial number in hexadecimal format Key Usage This field displays approved uses of the public key Subject Alt Name This field displays an alternate email address for the certificate subject if an alternate email address is available SHA1 Thumbprint This field displays the SHA 1 digital thumbprint of the certificate 214 User Guide MD5 Thumbprint This field displays the MD5 digital thumbprint of the certificate View one type of certificate in the certificate list 1 In the device options click Security Options 2 Click Certificates 3 Press the Menu key 4 Click one of the following menu items e Show My Ce
85. cation press the Menu key Click Options Click Call Logging Select an option for a call log type To hide call logs in a message list select the None option If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to block PIN messages from contacts in your organization For more information contact your administrator uRWNS In the device options click Security Options Click Firewall Select the check box beside one or more message types Press the Menu key Click Save Note Even though you do not receive blocked messages on your device blocked messages might contribute to data usage in your wireless service plan You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters nawn In the device options click Security Options Click Firewall Select the Contacts check box or the Specific address check box Press the Menu key Click Save To perform this task you must set the security firewall to allow messages from specific addresses This setting allows you to receive messages from contacts in your allowed sender list AuNRWNS In the device options click Security Options Click Firewall Press the Menu key Click Configure Exceptions Press the Menu key Click one of the following menu items e Add Email Address Add
86. cations can access data or the Internet make calls or use Bluetooth connections If you have added third party applications to your device the device firewall is designed to prevent these applications from sending or receiving data without your knowledge Before a third party application sends or receives data a dialog box prompts you to accept or deny the connection request If you turn off the prompt you can reset the firewall options to receive the connection prompt again Reset connection permissions for third party applications 1 In the device options click Security Options 231 User Guide Third party application control 2 Click Firewall 3 Press the Menu key 4 Click Reset Settings Some third party applications that you add to your BlackBerry device might require a direct TCP or HTTP connection to the Internet For example a stock price application might need to connect to the Internet to retrieve the latest stock prices You might have to set the APN that the third party application uses for this connection To obtain the user name and password for the APN contact your wireless service provider In the device options click Advanced Options Click TCP Type the APN information Press the Menu key Click Save VuRWnNo When you start your BlackBerry device you can turn on safe mode to prevent third party applications from running automatically This safe mode enables you to troubleshoot or remove any unwa
87. ccount you can open and manage email messages for that email account and you can send messages using the email address for the email account For more information about associating your device with more than one email account see the BlackBerry Internet Service Online Help Depending on your theme a separate message list might appear for SMS text messages and MMS messages By default your BlackBerry device theme determines whether SMS text messages appear in the same message list as email messages 1 Ina message list press the Menu key 2 Click Options 3 Click General Options 4 Perform one of the following actions e To use one message list for all messages set the SMS and Email Inboxes field to Combined e To separate SMS text messages from email messages set the SMS and Email Inboxes field to Separate Press the Menu key 6 Click Save g In a message list press the Menu key Click Options Click General Options Perform one of the following actions e To hide the new message indicator change the Display New Message Indicator field to No e To hide the unopened message indicator change the Display Message Count field to None Press the Menu key 6 Click Save AWN wn In a message list press the Menu key Click Options Click General Options Change the Hide Sent Messages field to Yes Press the Menu key Click Save AnNRWNS 52 User Guide Message list options RWNo In the phone appli
88. cessseesocessssecsucesssessnscessescasessucsensecsosessecessarecsseesutessneeeaseseacessecsessees Best practice Optimizing yout device perfOrimanCe ssssscssascisscvissccssvcciercsisscesssccassccancceavesuaseatinexianaciavecineacinascinswisvevnn dose EE ENRE EEE AE SIM card About the SIM card phone book Add a contact to your SIM card Copy contacts tromyour SIM Cardito youth contact 1SEs x cscsscecaccssacessacsstceensscsctsexsaceacaccatessbaconsceysccevaataa EAEN EEEE EEEE SE EAEE SEAT E TEENIE RES EEEE Copy a contact from your contact list to your SIM card Change a SIM card contact Deleted SIMcard conta Gtoas tinrin inean ENEC EEEE OER ASE EENE Store SMS text Messages on your SIM Cala tox sccscscevescevaservetevveccrstccrsscerasccveecivaccreccncapengrsscsnbber baseasacoabsevvaetvas KSEE EAS EREA EAEE EASES About SIM card security Protect your SIM card with a PIN code a Change the SIMicard PIN Codes csssccsescccssccsnsscassicasscexsssoneadeavscon aN REENA ETORREN E Change thedisplay name fora phone numbal ses coceacstasevcescotsccoxsecissczva R Ei ER G EN ALE EEE EEA ENE EEA EEEREN EAENS SECY a A O E N E A NES RE E N ONONE Security basics Password keeper EMEA Oana EEEE ATEA ERGA OEGE O NE E EEN EANES N EREA Memory cleaning Certificates PGP keys GR MEIFIC ALS SOE E E E ESOTEERISESTA TN OET E ATAS Key stores Smart cards SOPEWaNE TOKENS i scsaseseccssaszeszavsnssseztasaesdeazesevus uasbst
89. check the wireless coverage level say Check coverage e To check the battery power level say Check battery To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Voice Dialing Language field 3 Press the Menu key 4 Click Save If your BlackBerry device identifies more than one possible match to a voice command your device presents you with a list of possible matches or a choice list You can turn off choice lists so that your device always selects the best match and dials the phone number automatically 1 In the device options click Voice Dialing 2 Set the Choice Lists field to Always Off 3 Press the Menu key 4 Click Save After you say a command you might be prompted for further information or clarification You can turn off voice prompts using a voice command 1 In the voice dialing application wait for the sound 2 Say Turn prompts off To turn on voice prompts again say Turn prompts on After you say the phone number or contact that you want to call your BlackBerry device plays your choice back for you You can set different playback options 1 In the device options click Voice Dialing 2 Perform any of the following actions e To turn off playback for phone numbers set the Digit Playback field to Disabled e To turn off play
90. chment does not appear or is truncated Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All e Ifyou are downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide To download the slide highlight the slide Press the Menu key Click Retrieve 76 User Guide Camera and video camera Camera and video camera Take a picture 1 In the camera if necessary perform the following actions e To zoom in to or out from a subject slide your finger up or down e To lock the focus on a subject press the Right Convenience key halfway 2 To take a picture click the camera icon Note The approximate number of pictures that you can save to the device memory or the media card appears in the lower left corner of the screen If you save pictures to the device memory you can insert a media card into your BlackBerry device to save more pictures Related topics View a picture 88 Pan a picture To perform this task you must zoom in to the picture On a picture slide your finger in any direction To close the picture press the Escape key once in
91. ck Email Filters Highlight an email message filter Press the Menu key Click Move Click the new location Delete an email message filter AnRWNS In a message list press the Menu key Click Options Click Email Filters Highlight an email message filter Press the Menu key Click Delete Check spelling automatically before sending email messages il 2 3 4 In the device options click Spell Check Select the Spell Check Email Before Sending option Press the Menu key Click Save Set an out of office reply Email messages To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator WONANARWNS To turn off the out of office reply change the Use Out Of Office Reply field to No 40 In a message list press the Menu key Click Options Click Email Settings If necessary change the Message Services field Change the Use Out Of Office Reply field to Yes In the text box that appears type a reply If you use IBM Lotus Notes in the Until field set the date on which the out of office reply should turn off Press the Menu key Click Save User Guide Request delivery or read confirmation for email messages Depending on your wireless service provider this feature might not be supported OU RWNS a In a message list press the Menu key C
92. ck the screen You can lock your screen to avoid clicking the screen accidentally Press the Lock key on the top of your device To unlock the screen press the Lock key again If necessary type your BlackBerry device password Set a limit for device password attempts 1 In the device options click Password 207 User Guide 2 Set the Number of Password Attempts field 3 Press the Menu key 4 Click Save Password keeper About the password keeper Password keeper Use the password keeper to store all your passwords in one place The password keeper is designed to protect your passwords with a password keeper password When you type this password the password keeper decrypts your passwords You can also use the password keeper to generate random passwords that contain numbers letters and symbols Add a password to the password keeper In the password keeper press the Menu key Click New Type the password information Press the Menu key Click Save URWN gt Generate a random password In the password keeper press the Menu key Click New Press the Menu key Click Random Password Type the password information Press the Menu key Click Save NOMRWNS Set criteria for randomly generated passwords In the password keeper press the Menu key Click Options Set the random password fields Press the Menu key Click Save uRWN gt View a password in the password keeper In the password
93. click Security Options Click PGP Keys Highlight a PGP key Press the Menu key Click Send via Email or Send via PIN uRWnNo In the device options click Security Options Click PGP Keys Highlight a PGP key Press the Menu key Click Delete VaRWnNo 220 User Guide PGP keys Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry device downloads from the PGP Universal Server In the device options click Security Options Click PGP Press the Menu key Click Clear Universal Cache AWN The next time that you send a PGP protected message your device downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server PGP key status PGP key status indicators The PGP key has a corresponding private key that is stored on your BlackBerry device The PGP key is trusted and valid and the revocation status of the PGP key is good The revocation status of the PGP key is unknown or the key is weak x A The PGP key is untrusted revoked expired not valid or cannot be verified Check the revocation status of a PGP key In the device options click Security Options Click PGP Keys Highlight a PGP key Press the Menu key Click Fetch Status ORWNS Change the trust status of a PGP key 1 In the device options click Security Options 2 Click PGP Keys 3 Highli
94. command Depending on your headset you might also be able to use a headset button to pause resume skip or adjust the volume of a song or a video in the media application For more information about using the headset see the documentation that came with your headset Emergency calls Your BlackBerry device is designed to make emergency calls even when it is locked or the SIM card is not inserted If the connection to the wireless network is turned off when you initiate an emergency call your device is designed to connect to the wireless network automatically If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears you can only call emergency numbers You can only make emergency calls by typing official emergency access numbers for example 911 in North America or 112 in countries that are part of the European Union Perform one of the following actions e If your screen or BlackBerry device is unlocked in the phone application type the emergency number Press the Send key e If your device is locked press the Lock key on the top of your device Type the emergency number Press the Send key Volume e To increase the volume press the Volume Up key e To decrease the volume press the Volume Down key You can increase or decrease the default volume for calls The higher the volume percentage the louder the volume In the phone application press the Menu key Click Options
95. d task reminders and incoming messages calls and browser content Your device has seven preloaded sound profiles Loud Medium Silent Vibrate Only Normal Phone Calls Only and All Alerts off You can create custom sound profiles so you can set different notification options for different items set ring tones or set the volume for notification If you set notification volume to Escalating the notification volume gradually increases You can also assign ring tones and notifications to specific contacts in your contact list so that phone calls and messages from the contact are unique 1 In the sounds application click Set Ring Tones Alerts 2 Click the application or item that you want to change 3 Perform one of the following actions e To use a preloaded ring tone in the Ringtone field click a ring tone e To use a ring tone that you downloaded in the Ringtone field click Browse Navigate to a folder that contains ring tones Click a ring tone 4 Press the Menu key 5 Click Save In the sounds application click a sound profile 1 In the sounds application perform one of the following actions e To change the Normal sound profile click Set Ring Tones Alerts e To change a custom sound profile click Custom Profiles Click a profile Click the application or item that you want to change Change the notification information Press the Menu key Click Save nawy 133 User Guide Notification basics In the sou
96. d with more than one email address change the email account that your device should search in for messages Folder Change the folder that your device should search for messages in Show Change the status of messages that your device should search for Type Change the type of messages that your device should search for You can manage results of searches for messages in an email application on your computer or in another integrated email account 1 Inthe search results highlight a message 2 Press the Menu key 3 Perform one of the following actions e To view more available search results click Get More Results e To add a message to a message list click Add e To add all the messages to a message list click Add All e To delete a message from the search results click Delete e To delete the search results click Delete Search e To start a new search click Search CAUTION If you delete a message from the message search results the message is also deleted from the email application on your computer or another integrated email account You can search for messages on your BlackBerry device by contact or subject 1 Ina message list highlight a message 2 Press the Menu key 3 Click one of the following menu items e Search Sender e Search Recipient e Search Subject To search for text in a presentation attachment you must view the presentation in text view or in text and slide view 1 Ina message in an attachment
97. d your BlackBerry device must be paired with a Bluetooth enabled device 1 In the media application click a media type 2 Press the Menu key 3 Click Receive Using Bluetooth 4 Click Yes 5 Click Save Send a media file To perform this task with a paired Bluetooth enabled device you must turn on Bluetooth technology You can only send media files that you added In the media application click a media type If necessary click a category Highlight a media file Press the Menu key Click one of the following menu items Send As Email Send As MMS e Send Using Bluetooth uRWNS 166 User Guide Bluetooth technology options Rename a paired Bluetooth enabled device NOMRWNS In the device options click Bluetooth Highlight a paired Bluetooth enabled device Press the Menu key Click Device Properties In the Device Name field change the name for the Bluetooth enabled device Press the Menu key Click Save Delete a paired Bluetooth enabled device To perform this task your BlackBerry device must not be connected to the Bluetooth device 1 2 3 4 In the device options click Bluetooth Highlight a Bluetooth enabled device Press the Menu key Click Delete Device Bluetooth technology options Prevent your device from sharing contacts with Bluetooth enabled devices DAuRWNS In the device options click Bluetooth Press the Menu key Click Options Change the Contact
98. de view press the Menu key 2 Click Rotate Zoom in to or out from a slide When viewing a presentation in slide view touch the screen twice quickly To zoom out press the Escape key Save a slide 1 When viewing a presentation in slide view press the Menu key 2 Click Save Slide 3 Type a name for the file 4 Click Save Presentation attachments 75 User Guide vCard contact attachments vCard contact attachments About vCard contact attachments vCard contact attachments vcf files contain information for a specific contact When you add a vCard contact attachment to an email message recipients of your email message can view your contact information or add it to the contact list on their BlackBerry device When you open an email message that contains a vCard contact attachment a book icon appears at the end of the message with the name of the attached contact Open a vCard contact attachment 1 In a message highlight a vCard contact attachment 2 Press the Menu key 3 Click View Attachment Add a contact to your contact list from a vCard contact attachment 1 In a vCard contact attachment press the Menu key 2 Click Add to Contacts or Update Contact Attachment troubleshooting Askipped content bar appears in a document More attachment content is available for you to download to your BlackBerry device To download the content click the skipped content bar Click More A message or atta
99. device options click Security Options Click General Settings In the Message Outline Colours section perform any of the following actions e To set an outline color for email messages that are sent to your device through a BlackBerry Enterprise Server change the Enterprise Messages field e To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server change the Other Messages field Press the Menu key Click Save Note PIN messages might use the outline color that you have set for work email messages For more information contact your administrator aN In a message list press the Menu key Click Options Click General Options Perform any of the following actions e To view more of the subject line change the Display Message Header On field to 2 lines e To change the order of the subject line and sender change the Display Order field e To change how messages are separated change the Separators field Press the Menu key Click Save 51 User Guide Message list options Depending on your email setup option you might be able to associate your BlackBerry device with more than one email account For example you might be able to associate your device with a work email account and one or more personal email accounts If you associate your device with more than one email account multiple message lists might appear on your device In a message list for a specific email a
100. dia card change the Encryption Mode field to None Related topics Set a device password 207 AWN 92 In the device options click Memory Change the Media Card Support field to Off Press the Menu key Click Save In the device options click Memory Perform one of the following actions e To use mass storage mode to transfer files between your BlackBerry device and your computer set the USB Connection Type field to Mass Storage If necessary change the Auto Enable USB Connection Type When Connected field e Touse MTP to transfer media files between your device and your computer set the USB Connection Type field to Media Transfer Protocol MTP If necessary change the Auto Enable USB Connection Type When Connected field e To receive a prompt to select mass storage mode or MTP when you connect your device to your computer set the USB Connection Type field to Both Press the Menu key Click Save In the device options click Memory Change the Auto Enable USB Connection Type field to No User Guide Media shortcuts 3 Press the Menu key 4 Click Save Media shortcuts e To pause a song or video press the Mute key To resume playing a video or song press the Mute key again e To play the next song in a playlist press and hold the Volume Up key e To play the previous song in a playlist press and hold the Volume Down key e Ifyou are using a headset to amplify the volume for songs ring tones and videos pr
101. displaying pictures click Browser Configuration Change the Show Images field e To change the quality of pictures click General Properties Change the Image Quality field e To change the number of times that animated graphics repeat click General Properties Change the Repeat Animations field 4 Press the Menu key 5 Click Save Options In the browser press the Menu key Click Options Click Browser Configuration Perform any of the following actions e To view background images select the Use Background Images check box e To change the browsing experience change the Browser Identification field Press the Menu key 6 Click Save Options AWN wn In the browser press the Menu key Click Options Click General Properties Perform any of the following actions e Change the Default Font Family and Default Font Size fields e Change the Minimum Font Style and Minimum Font Size fields Press the Menu key 6 Click Save Options AWN u By default your BlackBerry device uses the optimal character encoding for a web page On a web page press the Menu key Click Set Encoding Clear the Auto mode check box Set the Default charset field Click OK URWNo In the browser press the Menu key Click Options Click General Properties Select any of the following check boxes e Prompt Before Closing Browser On Escape RWNo 103 User Guide e Prompt Before Closing Modified Pages e Prompt Before
102. displays one of three keyboard styles automatically based on the field that you type in and the orientation of your device If you are using your device in portrait view you can switch between the SureType technology keyboard and the multi tap keyboard These keyboards show more than one letter on each key SureType technology combines a traditional phone style key layout with a familiar computer style letter layout SureType technology is designed to predict words as you type them If you are using your device in landscape view you can type on a keyboard that uses a computer style letter layout with one letter on each key To perform this task you must be using your device in portrait view 1 Press the letter key once for each letter in a word 2 Perform one of the following actions e To select an item from the list that appears when you type and start typing a new word highlight the item Press the Enter key e To select an item from the list that appears when you type and continue typing the same word click the item e To change a letter in a word that you are typing highlight the letter Click the alternate letter that appears on the screen To change a letter in a word after you finish typing the word click the word Highlight the letter Click the alternate letter that appears on the screen To perform this task you must be using your device in portrait view e To type the first letter on a key press the letter key onc
103. e SMSC Short Message Service Center SSL 249 User Guide Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAP Wireless Application Protocol WML Wireless Markup Language WTLS Wireless Transport Layer Security 250 Glossary User Guide Legal notice Legal notice 2008 Research In Motion Limited All rights reserved BlackBerry RIM Research In Motion SureType SurePress and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used in the U S and countries around the world Bluetooth is a trademark of Bluetooth SIG DataViz Sheet to Go Slideshow to Go and Word to Go are trademarks of DataViz UMTS is a trademark of European Telecommunications Standard Institute GSM and Global System for Mobile communications are trademarks of the GSM MOU Association IBM Domino Lotus and Lotus Notes are trademarks of International Business Machines Corporation JavaScript is a trademark of Sun Microsystems Inc Microsoft and Outlook are trademarks of Microsoft Corporation Novell and GroupWise are trademarks of Novell Inc PGP PGP Desktop Professional and PGP Universal Server are trademarks of PGP Corporation Roxio is a trademark of Sonic Solutions RSA is a trademark of RSA Security vCard is a trademark of the Internet Mail Con
104. e e To type the second letter on a key press the letter key twice e To type the third letter on a key press the letter key three times e To type the fourth letter on a key press the letter key four times 1 In the device options click Language 2 Perform one of the following actions e To use the multi tap input method set the Input Language field to lt Language gt Multitap e To use the SureType input method set the Input Language field to lt Language gt 139 User Guide Typing input methods 3 Press the Menu key 4 Click Save To perform this task you must be using your device in portrait view 1 Press the Menu key 2 Click Enable Multitap or Enable SureType To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Input Language field 3 Press the Menu key 4 Click Save In the device options click Language Click Input Options Change the input options Press the Menu key Click Save uRWNS About typing in Arabic or Russian If your BlackBerry Device Software includes language support for Arabic or Russian and you are using your device in landscape view you can type in Arabic or Russian using the SureType input method or the multi tap input method When you use the SureType input method you press the letter key for
105. e Ifthe contact that you want to forward is in your main contact list click BlackBerry Contacts Click a contact e If the contact that you want to forward is in your BlackBerry Messenger contact list click Messenger Contacts Select one or more BlackBerry Messenger contacts Click OK When you ping a contact the contact s BlackBerry device vibrates 1 During a BlackBerry Messenger conversation press the Menu key 2 Click Ping Contact In BlackBerry Messenger on the Contact list screen press the Menu key Click Options Change the Vibrate When Receiving a Ping field to No Press the Menu key Click Save OoRWNS To turn on ping vibration again change the Vibrate When Receiving a Ping field to Yes 184 User Guide Conversations 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Options 3 Change the Show Conversations in Message List field to No 4 Press the Menu key 5 Click Save To view conversations in the main message list again change the Show Conversations in Message List field to Yes In BlackBerry Messenger during a conversation press the Menu key Click Invite to Conference Select one or more BlackBerry Messenger contacts Click OK AUN 1 In BlackBerry Messenger during a conference press the Menu key 2 Click View Participants When you copy a conversation you can paste it into other BlackBerry device applications 1 In BlackBerry Mess
106. e Leave Messages On SIM Card field to Yes 3 Press the Menu key 4 Click Save To stop storing SMS text messages on your SIM card set the Leave Messages On SIM Card field to No If you set this field to No SMS text messages on your SIM card are deleted after the device imports them to a message list Request delivery notification for all SMS text messages Depending on your wireless service provider this option might not appear 1 In the device options click SMS 2 Set the Delivery Reports field to On 3 Press the Menu key 4 Click Save Set how long your service center attempts to send SMS text messages If you send an SMS text message and it cannot be delivered immediately your service center tries to send the SMS text message for the amount of time set in the Validity Period field Depending on your wireless service provider this option might not appear 1 In the device options click SMS 2 Set the Validity Period field 3 Press the Menu key 4 Click Save Set a wireless network type for sending SMS text messages Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported 1 In the device options click SMS 2 Perform one of the following actions e To use only one network type to send SMS text messages set the Network to Send Over field to Circuit Switched or Packet Switched e To use either network type to send SMS text
107. e and Start Time fields if content protection is turned off Related topics Protect your device data 211 cannot play a song or video on a web page Your BlackBerry device might not support the size or file format of the song or video file receive a prompt to switch browsers when streaming a song or video If you receive a prompt to switch browsers you cannot stream songs or videos with the browser configuration that you are using If you switch to the WAP Browser extra fees might apply For more information contact your wireless service provider or administrator To stop receiving this prompt in the browser options click General Properties Clear the Prompt Before Switching to WAP for streaming media check box 108 User Guide Date time and alarm Date time and alarm Set the date and time ONAMAWNS In the clock press the Menu key Click Options Click Set Time Click the Time field Slide your finger to select a time Click the Time field Press the Menu key Click Save Get the date and time from the wireless network automatically To perform this task your BlackBerry device must be connected to the wireless network Ou RWN gt COND In the clock press the Menu key Click Options Click Set Time Change the Time Zone field Perform one of the following actions e To get the date and time from the wireless network that your device is connected to change the Date Time Source field to Net
108. e contact list highlight a contact Press the Menu key Click Add Picture Highlight a picture Press the Menu key Click Select Center the picture in the box Press the Menu key Click Crop and Save Change the caller ID picture for a contact WONAHRWNS In the contact list highlight a contact Press the Menu key Click Edit Highlight the caller ID picture Press the Menu key Click Replace Picture Highlight a picture Press the Menu key Click Select Center the picture in the box Press the Menu key Click Crop and Save Contacts 115 User Guide Delete the caller ID picture for a contact In the contact list highlight a contact Press the Menu key Click Edit Highlight the caller ID picture Press the Menu key Click Delete Picture Press the Menu key Click Save ONAN ARWNS About mailing lists You can use mailing lists when you send email PIN SMS text or MMS messages Mailing lists that you create on your BlackBerry device do not appear in the email application on your computer Create a mailing list In the contact list press the Menu key Click New Group Type a name for the mailing list Press the Menu key Click Add Member Click a contact To add another contact repeat steps 4 to 6 Press the Menu key Click Save Group WO ONANAWNS Change a mailing list In the contact list highlight a mailing list Press the Menu key Click Edit Group Click a co
109. e key Pan a picture To perform this task you must zoom in to the picture On a picture slide your finger in any direction To close the picture press the Escape key once in the camera or twice in the media application Rotate a picture 1 Ina picture press the Menu key 2 Click Rotate The picture turns 90 degrees in a clockwise direction Viewing pictures 89 User Guide Managing pictures Save a picture Save picture files such as jpg png gif or bmp files to the BlackBerry device memory or a media card 1 Open a picture attachment or highlight a picture on a web page 2 Press the Menu key 3 Click Save Image 4 Click Save Sort pictures 1 In the media application press the Menu key 2 Click Options 3 Change the Sort By field 4 Press the Menu key 5 Click Save Hide album art from picture folders If you hide album art from picture folders the album art still displays when you play songs 1 In the media application press the Menu key 2 Click Options 3 Click Exclude Folders 4 Click the folders that contain album art that you want to hide Rename a picture or picture folder You can only rename pictures or picture folders that you transferred to your BlackBerry device In the media application click Pictures Click a category Highlight a picture or picture folder Press the Menu key Click Rename Type a name for the picture or picture folder Click
110. e list press the Menu key Click Options Click Email Filters Press the Menu key Click New Type a name for the email message filter Set the email message filter options Press the Menu key Click Save Create an email message filter based on a contact or subject NOMRWNS In a message list highlight an email message Press the Menu key Click Filter Sender or Filter Subject Type a name for the email message filter Set the email message filter options Press the Menu key Click Save Options for email message filters From Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages Separate multiple contacts or email addresses with a semicolon To specify that the email message filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the 38 rest of the contact or email address User Guide Email messages Sent To Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages Separate multiple contacts or email addresses with a semicolon To specify that the email message filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email
111. e options click Advanced Options 58 User Guide S MIME protected messages 2 Click Default Services 3 Change the Default Classification field 4 Press the Menu key 5 Click Save Change the size of S MIME indicators in messages In the device options click Security Options Click S MIME Change the Message Viewer Icons field Press the Menu key Click Save WO RWNS Change the encryption algorithms for S MIME protected messages If a message has multiple recipients your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support In the device options click Security Options Click S MIME Select the check box beside one or more encryption algorithms Press the Menu key Click Save URWNS Request delivery notification for signed S MIME protected messages In the device options click Security Options Click S MIME Change the Request S MIME Receipts field to Yes Press the Menu key Click Save Ou RWN gt Turn off the prompt that appears before an S MIME protected message is truncated 1 In the device options click Security Options 2 Click S MIME 3 Change the Warn about truncated messages field to No 4 Press the Menu key 5 Click Save To turn on the prompt again change the Warn about truncated messages field to Yes Turn off the prompt that appears when you use an S MIME certificate that is not recommended for use 1 In
112. e quickly when you are using your BlackBerry device in landscape view click the globe icon Click an input language 10 User Guide Phone Phone Phone basics In the phone application your phone number appears at the top of the screen If you have more than one phone number associated with your BlackBerry device only your active phone number appears at the top of the screen 1 In the phone application perform one of the following actions e Type a phone number e Click the contacts icon Type part of a contact name Highlight a contact or phone number 2 Press the key To end the call press the key Related topics Add a pause or a wait to a phone number 113 Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported 1 During a call press the Menu key 2 Perform one of the following actions e To answer the incoming call and place the current call on hold click Answer Hold Current e To answer the incoming call and end the current call click Answer Drop Current To return to the first call press the Menu key Click Swap or Flash During a call press the Mute key To turn off mute press the Mute key again Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported 1 During a call press the Menu key 2 Click H
113. e sends the report to that recipient If you want to specify a recipient each time that you submit a report do not set the default recipient In the device options click Mobile Network ONAN RWN 238 Press the Menu key Click Diagnostics Test Press the Menu key Click Options Type the contact information Press the Menu key Click Save User Guide Diagnostic reports cannot run or submit a diagnostic report Try performing the following actions e Try running the diagnostic report again In the diagnostic report press the Menu key Click Repeat All Steps e Ifyou cannot submit a diagnostic report to an email address try submitting the report to a PIN Likewise if you cannot submit a diagnostic report to a PIN try submitting the report to an email address View the version number of the BlackBerry Device Software on your device In the device options click About To return to the device options press the Escape key three times 239 User Guide BrickBreaker 240 User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball During the game capsules fall from the bricks that you destroy The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle When you hit the ball with your paddle 50 times on any level the bricks descend one space every few seconds BrickBreaker capsules Long T
114. e the Auto More field to No Press the Menu key Click Save AnRWNS To download more of an email message press the Menu key Click More or More All Change the email address that you use to send messages or meeting invitations In the device options click Advanced Options Click Default Services Change the Messaging CMIME field or the Calendar CICAL field Press the Menu key Click Save nawn Stop forwarding email messages to your device To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator In a message list press the Menu key Click Options Click Email Settings If necessary change the Message Services field Change the Send Email to Handheld field to No Press the Menu key Click Save N o Ue uN oS To forward email messages to your device again change the Send Email to Handheld field to Yes PIN messages A PIN uniquely identifies BlackBerry devices and BlackBerry enabled devices on the wireless network If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN you can send them PIN messages PIN messages are not routed through your email account When your PIN message is delivered to the recipient in a message list a D appears with a check mark beside the PIN message 42 User Guide In the dev
115. e to open messages from the message list for a specific email address In a message list click a message If you open an MMS message and the content does not appear press the Menu key Click Retrieve Save a message 1 In a message press the Menu key 34 User Guide 2 Click Save Search for text in a message in an attachment or on a web page To search for text in a presentation attachment you must view the presentation in text view or in text and slide view 1 Ina message in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Mark a message as opened or unopened In a message list perform one of the following actions e Highlight a message Press the Menu key Click Mark Opened or Mark Unopened e Highlight a date field Press the Menu key Click Mark Prior Opened Click Mark Opened View an address instead of a display name 1 Ina message click a contact 2 Click Show Address To view the display name again click a contact Click Show Name View messages in a specific folder You can view email messages and MMS messages in a specific folder 1 Ina message list press the Menu key 2 Click View Folder 3 Click a folder Delete a message 1 In a message press the Menu key 2 Click Delete Delete multiple messages In a message list perform one o
116. each letter in a word once even if two letters appear on the key As you type a list of possible letter combinations and words appears on the screen SureType technology selects letter combinations or words from the list based on context If you try to type a word or letter combination for example a web address or an abbreviation that SureType technology does not recognize you can use the list that appears on the screen to build the word letter by letter SureType technology is designed to learn new words or letter combinations that you type When you use the multi tap input method you press a letter key once to type the first letter on a key and twice to type the second letter if a second letter appears on the key SureType technology is the default typing input method for most fields Multi tap is the default for phone number and password fields You can set your typing input method for all fields to multi tap 140 User Guide Spelling checker Type in Arabic or Russian using SureType technology To perform this task you must be using your BlackBerry device in landscape view You can only perform this task if your keyboard displays Arabic or Russian letters 1 Press the letter key for each letter in a word until you have typed the entire word 2 If your device does not recognize the word that you have typed perform one of the following actions e To select a highlighted item from the list that appears when you type and continue typ
117. eceiving MMS messages when roaming 1 In the device options click MMS 2 Set the Multimedia Reception and Automatic Retrieval fields to Home Only 3 Press the Menu key 4 Click Save Block MMS messages 1 In the device options click MMS 2 Inthe Message Filtering section select the Reject Anonymous Messages check box or the Reject Advertisements check box 3 Press the Menu key 4 Click Save Message list options You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save AURWNS In a message list press the Menu key Click Options Click General Options Change the Confirm Mark Prior Opened field to No Press the Menu key Click Save ANRWNS 50 User Guide Message list options AURWNS In a message list press the Menu key Click Options Click General Options Set the Keep Messages field Press the Menu key Click Save To restore messages set the Keep Messages field to a longer period of time Messages that you received on your BlackBerry device within the set period of time appear in a message list To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server 4 5 In the
118. el Spell Check Open an appointment meeting or alarm In a calendar click an appointment meeting or alarm Delete an appointment meeting or alarm 1 Ina calendar highlight an appointment meeting or alarm 120 User Guide Calendar 2 Press the Menu key 3 Click Delete Schedule a meeting To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator In a calendar press the Menu key Click New Type the meeting information Press the Menu key Click Invite Attendee Click a contact To add another contact to your meeting repeat steps 4 to 6 Press the Menu key Click Save OSONDAN Related topics Turn off your device 199 Recurrence fields Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month Respond to a meeting invitation 1 Ina meeting invitation press the Menu key 2 Click one of the following menu items e Accept or Accept with Comments e Tentative or Tentative with Comments e Decline or Decline with Comments Note If you delete a meeting invitation from a message list
119. elated topics View a list of saved searches 157 Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device some features might not be available on your device If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator 69 User Guide 70 Attachments User Guide Attachments Attachments Attachment basics You can view several attachment types on your BlackBerry device including zip htm html doc dot ppt pdf wpd txt vcf and xls files You can also view bmp gif jpg png tif and wmf files and play wav and mp3 files If you save an email message that contains an attachment that you have previewed the email message and the attachment are stored in the device memory until you delete the email message You can download attachments and store them in the device memory You can also store attachments on a media card If you delete an email message that contains an attachment you have downloaded the attachment is stored in the device memory or on the media card until you dele
120. email reconciliation options verify that the Delete On field is set to Mailbox amp Handheld Related topics Delete email messages over the wireless network 159 Organizer data is not synchronizing over the wireless network Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless data synchronization is turned on in the contact list calendar task list and memo list e Ifyou use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Manager to synchronize calendar data For more information see the BlackBerry Desktop Software Online Help Related topics Synchronize organizer data over the wireless network 160 162 User Guide Synchronization troubleshooting Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might no
121. email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now e Generate an encryption key e Verify that data service is turned on e Resend the message Related topics Find information about wireless coverage indicators 193 Change a contact 114 Generate an encryption key 212 Turn off data service 195 Resend a message 34 Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area e Ifyou created an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service b
122. ence the alarm Change alarm notification options Use the stopwatch SER EG NE ea E RAAE EI EN EAER scrap EO cies ES EA AA ENAA E AEA AAEE EO E E EOE Change timer notification options Date time and alarm troubleshooting Personal organizer Contacts Memos Cate GOMES cies sxssceresenssasrscasnnans rae ASNAN E D NTEGRALI ORAA O ETORTEN Caleta toi sresscarvsscassncetsivas senstacestscadcesisccensenuesbectensa scant aceaddavsdensesueanacentdenasettccrssace EEA EEEE EEE TAREA e EEEE EEE AEAEE INGE EA ea EN INS esere a eann A E E E T A O E O A E EEA Notification basics LED notification Notifications troubleshooting Spelling checker Custom dictionary AUTOTEK G apaart EHAS EE ER AE ASENN NETE dens bias Mina ainiai Typing shortcuts Typing troubleshooting Language Change the display language lt a Add adisplay Vang hed GE ssiri rsa aa iE HERRES EERO EEEE Has HSR SPH n evs HEET EEE ESEE PANE H EHNE Ri Delete a display language About typing input languages Change the typing input language Change the voice dial iri lang tthe sss cz scsssiecssacosssceajcsssscootcceeadcevstzoeaccsctasadazessavanddaeovasentdgsovictedicvesicdoncoantbeaabiatesvatepausetaxenpiseabiecs csohveetiaeatiseo neces test AE ET EAE h Change the display options for contacts Language troubleshooting Display and keyboard 10 m 11 11 11 11 12 12 113 113 1
123. end from your BlackBerry device Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send When you digitally sign a message using your private key recipients use your public key to verify that the message is from you and that the message has not been changed Encryption is designed to keep messages confidential When you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your device uses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email messages and PIN messages 1 When composing a message change the Encoding field 60 User Guide PGP protected messages 2 If necessary change the Classification field Encrypt a PGP protected message with a pass phrase By default your BlackBerry device uses your PGP key to encrypt messages When composing a message change the Encoding field to one that uses encryption Press the Menu key Click Options Change the Use Conventional Encryption field to Yes Press the Menu key Click Save DU RWN Using a secure method let the recipient know what the pass phrase is Attach a PGP key to a message You can attach a PGP key to em
124. enger during a conversation press the Menu key 2 Click Copy History 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Clear History Broadcast messages that you send appear in all your BlackBerry Messenger conversations To perform this task you must have at least two conversations in the conversation group In BlackBerry Messenger in the conversation group highlight a contact Press the Menu key Click Broadcast Message Type a message Click OK Ou RWNS 185 User Guide Send your GPS location to a contact To perform this task you must set a GPS receiver to use 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Send My Location End a conversation 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click End Conversation Availability Change your availability status If you change your availability status to Unavailable you receive BlackBerry Messenger messages but you are not notified In BlackBerry Messenger on the Contact list screen press the Menu key Click Edit My Info Click a status If necessary type a message that contacts can see when they view your contact information Click Save Ou RWNS Change your display name 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Edit My Info 3 Type a display name 4 Click Save Show when you are on the phone
125. enu key Click Options Click Email Settings If necessary change the Message Services field Change the Save Copy In Sent Folder field to No Press the Menu key Click Save NOWURWN gt Stop storing messages sent from your computer on your device In a message list press the Menu key Click Options Click Email Settings If necessary change the Message Services field Press the Menu key Click Folder Redirection Clear the check box beside the Sent Items folder Press the Menu key Click Save OSONDAN 37 User Guide About email message filters Email messages You can create email message filters to specify which email messages are forwarded to your BlackBerry device and which remain in the email application on your computer Email message filters are applied to email messages based on the order in which they appear in your list of email message filters If you create multiple email message filters that could apply to the same email message you must decide which one should be applied first by placing that filter higher in the list Create an email message filter To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information WONANAWNS In a messag
126. er If wireless email reconciliation is turned on your BlackBerry device receives changes that you make to the email message folders on your computer over the wireless network If wireless email reconciliation is turned off or is not available for your device reconcile the changes using the email settings tool of the BlackBerry Desktop Manager For more information about email reconciliation see the BlackBerry Desktop Software Online Help 36 User Guide Forward messages from a specific email message folder to your device Email messages To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator In a message list press the Menu key Click Options Click Email Settings If necessary change the Message Services field Press the Menu key Click Folder Redirection Select the check box beside an email message folder Press the Menu key Click Save WONANARWNS Note If you click the Select All menu item all email messages including email messages that appear in the sent items folder in the email application on your computer appear on your device Related topics Stop storing messages sent from your computer on your device 37 Add change or delete an email message folder 36 Stop storing messages sent from your device on your computer In a message list press the M
127. ess the Menu key 3 Click Delete Search for contacts in your organization s address book To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 In the contact list press the Menu key 2 Click Lookup 3 Type part or all of a contact name 4 Press the Enter key Manage contact lookup results 1 In the contact lookup results highlight a contact 2 Press the Menu key 3 Perform one of the following actions e To add a contact to your contact list click Add to Contacts e To add all the contacts click Add All to Contacts e To view information for a contact click View e To delete a contact from the contact lookup results click Delete e To delete the contact lookup results click Delete Lookup e To start a new contact lookup click Lookup 14 User Guide Assign a ring tone to a contact 1 2 3 4 aw In the contact list highlight a contact Press the Menu key Click Edit In the Custom Ring Tones Alerts section perform one of the following actions e To assign a ring tone to phone calls that you receive from the contact click Phone e To assign a ring tone to messages that you receive from the contact click Messages Set the ring tone information Press the Menu key Click Save Add a caller ID picture for a contact WO ONANAWNS In th
128. ess the Volume Up key until you reach the highest volume setting Press the Volume Up key four times quickly Media troubleshooting Try performing the following actions e Ifyou are trying to open a media file on your BlackBerry device and your device is connected to your computer disconnect your device from the computer or turn off mass storage mode or MTP e Ifyou are trying to open a media file on your computer using mass storage mode or MTP verify that you have closed the media manager tool of the BlackBerry Desktop Manager e Ifyou are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager verify that mass storage mode or MTP is turned off on your device e Ifyou encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file insert the media card into the BlackBerry device that you used to encrypt the file In the memory options change the Encryption Mode field to None or Security Password Related topics Encrypt the files in the device memory and on a media card 92 Turn off mass storage mode and MTP 92 Try performing the following actions e Verify that your media card is inserted in your BlackBerry device correctly For more information about inserting a media card into your device see t
129. ew Playlist Click Standard Playlist Type a name for the playlist Press the Menu key Click Add Songs NOWURWN gt 85 User Guide Managing media files 8 Click a song 9 To add more songs repeat steps 6 to 8 10 Press the Menu key 11 Click Save Change a standard playlist In the media application click Music Click Playlists Highlight a standard playlist Press the Menu key Click View Perform any of the following actions e To add a song press the Menu key Click Add Songs Click a song e To change the order of songs highlight a song Press the Menu key Click Move Click the new location e To delete a song highlight a song Press the Menu key Click Delete 7 Press the Menu key 8 Click Save AuURWNS Create an automatic playlist In the media application click Music Click Playlists Click New Playlist Click Automatic Playlist Type a name for the playlist Click the plus sign beside Artists Albums or Genres Click an artist album or genre To add more criteria repeat steps 6 and 7 Press the Menu key 10 Click Save WONAHARWNS To view the songs in the playlist press the Menu key Click View Songs Repeat a playlist 1 In the media application click Music 2 Click Playlists 3 Click a playlist 4 Press the Menu key 5 Click Repeat To stop repeating a playlist press the Menu key Click Repeat 86 User Guide Rename a playlist In the
130. f the following actions e To delete a range of messages touch two messages simultaneously and slide your finger up or down to select additional messages Press the Menu key Click Delete Messages e To delete all message prior to a certain date highlight a date field Press the Menu key Click Delete Prior Click Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation 35 User Guide Email messages Send an email message 1 Ina message list press the key 2 Click Compose Email 3 Inthe To field perform one of the following actions e Type an email address e Type a contact name e Type part of a contact name Click a contact 4 Type a message 5 Press the key 6 Click Send Related topics Search for contacts in your organization s address book 114 Mailing lists 16 Delete the original text from a reply message 1 When replying to a message press the Menu key 2 Click Delete Original Text File an email message In a message list highlight an email message Press the Menu key Click File Highlight a message folder Press the Menu key Click File ANRWNS Related topics Reconcile email messages over the wireless network 159 Add change or delete an email message folder Email messages You can add change or delete email message folders in the email application on your comput
131. f vibrations that you set in your sound profile The device vibrates until the caller or the wireless network ends the connection am not receiving notification for incoming calls or messages Try performing the following actions e Inthe sounds application verify that the All Alerts Off sound profile is not selected e Ifyou have assigned a ring tone or notification to a specific contact in the notification verify that the Volume field is not set to Silent Related topics Switch sound profiles 133 136 User Guide Typing Typing Typing basics Perform one of the following actions e Ifyou are using your BlackBerry device in portrait view with the SureType input method press the Symbol key To view more symbols press the Symbol key again Click a symbol e Ifyou are using your device in portrait view with the multi tap input method press a key once to type the first symbol on the key twice to type the second symbol on the key or three times to type the third symbol on the key To view a list of symbols that do not appear on the keyboard press the Symbol key e Ifyou are using your device in landscape view press the Symbol key Click a symbol a Press and hold a letter key 2 Click the accented or special character in the list that appears when you type 1 With text highlighted press the Menu key 2 Click Cut or Copy 3 Place the cursor where you want to insert the cut or copied text 4 Press the Menu key
132. f your BlackBerry device is associated with a Microsoft Outlook 2000 email account and you add a picture for a contact in the email application on your computer verify that the file name for the picture is ContactPicture jpg 118 User Guide Calendar Calendar About calendar views You can view your appointments and meetings in one of four calendar views Day Week and Month views display all your appointments and meetings for the selected time period Agenda view displays all your scheduled appointments and meetings in a list Agenda view also displays free time that you have between appointments Switch calendar views 1 In a calendar press the Menu key 2 Click a view Move around a calendar 1 In a calendar press the Menu key 2 Perform one of the following actions e To move to a specific date click Go To Date e To move to the current date click Today e To move forward or back by a time period click Prev or Next Schedule an appointment In a calendar press the key Click New Type the appointment information If the appointment recurs change the Recurrence field Press the key Click Save DaRWNnN Related topics Turn off your device 199 Schedule a meeting To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless
133. field 4 Press the Menu key 5 Click Save If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device You should generate a new encryption key every 2 weeks 211 User Guide Memory cleaning You can perform this task if your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If your device is associated with an email account that uses a BlackBerry Enterprise Server that does not support this feature you can generate an encryption key using the email settings tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help 1 In the device options click Security Options 2 Click General Settings 3 Click a service 4 Click Regenerate Encryption Key Content compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data When content compression is turned on your device compresses all device data including messages contacts calendar entries tasks and memos You should keep content compression turned on If content compression and content protection a
134. for email messages calendar entries and media files Consider the following guidelines e Reduce the amount of time that your device stores email messages and calendar entries e Stop forwarding email messages to your device when your device is connected to your computer e Receive only the first section of long email messages e Ifyou changed the picture quality for pictures that you take change the picture quality setting to Normal e Reduce the picture quality in the browser Related topics View the amount of available memory 91 Set how long your device stores messages 51 Change how long your device stores calendar entries 124 200 User Guide Best practice Optimizing your device performance Receive only the first section of long email messages 42 201 User Guide SIM card 202 User Guide SIM card SIM card About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book you can use the SIM card phone book to access contacts that you have added to your SIM card The SIM card phone book is different from the contact list on your BlackBerry device If you switch SIM cards the contacts in the SIM card phone book change You can add ADN entries to your SIM card phone book You can also search for ADN entries or SDN entries ADN entries appear in plain text and SDN entries appear in bold Add a contact to your SIM card In the contact list press the Menu key Cl
135. g an MMS message press the Menu key Click one of the following menu items e Attach Picture e Attach Audio e Attach Video e Attach Voice Note Click a media file To add another media file repeat steps 1 to 3 To customize the slide show perform any of the following actions e To add text to a slide highlight the empty field below the attachment Type text e To change how long a slide appears change the Slide Duration field e To move an item on a slide click the item Click Move Field Related topics Attach a media file to an MMS message 48 Attach a media file to an MMS message 1 2 When composing an MMS message press the Menu key Click one of the following menu items Attach Picture e Attach Audio Attach Video e Attach Voice Note Click a media file Attach a contact or appointment to an MMS message 1 2 When composing an MMS message press the Menu key Perform one of the following actions e To attach a contact click Attach Contact Highlight a contact e To attach an appointment click Attach Appointment Highlight an appointment Press the Menu key Click Continue Add an appointment to your calendar from an MMS message i 2 48 In an MMS message highlight an iCalendar attachment Press the Menu key MMS messages User Guide 3 4 5 Click View Appointment Press the Menu key Click Add To Calendar Add a contact to your contact list from an MMS message
136. ge the call blocking password C 1 Inthe phone application press the Menu key 2 Click Options 3 Click Call Barring 4 Press the Menu key 5 Click Change Password Fixed dialing About fixed dialing If you turn on fixed dialing you can only make calls to contacts that appear in your fixed dialing list You can make an emergency call when fixed dialing is turned on even if the emergency number does not appear in your fixed dialing list 22 User Guide Fixed dialing If your wireless service plan includes SMS text messaging you can also send SMS text messages to contacts that appear in your fixed dialing list NOW BWN gt Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported To perform this task your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code In the phone application press the Menu key Click Options Click FDN Phone List Press the Menu key Click Enable FDN Mode Type your PIN2 code Press the Enter key To turn off fixed dialing press the Menu key Click Disable FDN Mode To perform this task your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code WO ONANAWNS 29 Nowpwn gt In the phone application press the Menu key Click Options Click FDN Phone List Press
137. ges In the device options click Security Options Click S MIME In the Signing Options section or the Encryption Options section change the Certificate field Press the Menu key Click Save nawn 57 User Guide S MIME protected messages Change options for downloading attachments in encrypted messages 1 In the device options click Security Options 2 Click S MIME 3 Perform one of the following actions e To download attachments in encrypted messages automatically change the Retrieve Encrypted Attachment Information field to Automatically e To download attachments in encrypted messages manually change the Retrieve Encrypted Attachment Information field to Manually e To prevent your BlackBerry device from downloading attachments in encrypted messages change the Retrieve Encrypted Attachment Information field to Never 4 Press the Menu key 5 Click OK Change the default signing and encryption option Your BlackBerry device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously If you have sent a message to or received message from the contact previously your device tries to use the signing and encryption option that was used for the last message 1 In the device options click Advanced Options Click Default Services Change the Default Encoding field Press the Menu key Click Save anpwW
138. ght a PGP key 221 User Guide 4 Press the Menu key 5 Click Trust or Distrust PGP keys If you revoke a PGP key the PGP key is revoked only in the key store on your BlackBerry device Your device does not update the revocation status on the PGP Universal Server 1 In the device options click Security Options 2 Click PGP Keys 3 Highlight a PGP key 4 Press the Menu key 5 Click Revoke 6 Click Yes 7 Change the Reason field 8 Click OK Unknown The revocation reason does not match any of the predefined reasons Superseded A new PGP key is replacing an existing PGP key Key Compromise A person who is not the key subject might have discovered the private key value Key Retired The PGP key is no longer used User ID Invalid The user information for the PGP key is not valid In the device options click Security Options Click PGP keys Highlight a PGP key Press the Menu key Click Change Label nawN 222 User Guide 6 Type a display name for the PGP key T Click OK Turn off the display name prompt that appears when you add a POP key to the key store OSONDAN In the device options click Security Options Click PGP keys Press the Menu key Click Fetch PGP Keys Press the Menu key Click Options Change the Prompt for Label field to No Press the Menu key Click Save When you add a PGP key your BlackBerry device uses the name that the PGP
139. gy you can pair your BlackBerry device with a Bluetooth enabled GPS receiver For more information contact your wireless service provider Get your GPS location In the device options click Advanced Options Click GPS Press the Menu key Click Refresh GPS RWN The longitude and latitude coordinates for your current location appear Turn off location aiding By default location aiding is turned on to improve the performance of GPS technology When location aiding is turned on your BlackBerry device connects to a central server periodically which can increase your data service charges To avoid these charges you can turn off location aiding but it might take longer for your device to get your GPS location For more information contact your wireless service provider 1 In the device options click Advanced Options 2 Click GPS 3 Perform one of the following actions e To turn off location aiding change the Location Aiding field to Disabled To turn off location aiding when roaming change the Location Aiding field to Disabled While Roaming 4 Press the Menu key 5 Click Save GPS technology troubleshooting cannot use GPS technology Try performing the following actions e Ifyou are outdoors move away from buildings and expose your device to open sky e Ifyou are indoors move close to a window 173 User Guide GPS technology troubleshooting e Ifyou have paired your BlackBerry device with a Bluetooth
140. he Enable MDS Push check box e To reject browser push messages through WAP gateways clear the Enable WAP Push check box 4 Press the Menu key 5 Click Save Process MDS Set whether your BlackBerry device accepts browser push messages from the BlackBerry Enterprise Server or BlackBerry Internet Service MDS Hosts Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services or no BlackBerry Enterprise Servers or BlackBerry Internet Services Process SMSC Set whether your device accepts SMS based browser push messages 107 User Guide Browser troubleshooting SMSC Hosts Set which SMSC hosts your device accepts browser push messages from To accept browser push messages from a specific SMSC host type the phone number for the SMSC host Process IP Set whether your device accepts browser push messages that web applications send through a WAP gateway IP Hosts Set which WAP gateways your device accepts browser push messages from To accept browser push messages from a specific IP host type the IP address for the WAP gateway Browser troubleshooting No browser is available on my device Depending on your wireless service plan this feature might not be supported Verify that your BlackBerry device is connected to the wireless network cannot set up automatic synchronization for bookmarks When you add a bookmark you can only set the Auto Synchroniz
141. he printed documentation that came with your device e In your media card options if there is message to format your media card disconnect your device from your computer Turn off mass storage mode or MTP Format the media card Turn on mass storage mode or MTP Related topics 93 User Guide Media troubleshooting Format the device memory or a media card 91 Turn off mass storage mode and MTP 92 My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted in the device memory or on the media card using your BlackBerry device password and you reset your device unlock your device Related topics Lock the device 207 Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device some features might not be available on your device If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator 94 User Guide Browser Browser Browser basics Visit a web page Depe
142. his capsule makes the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser This capsule enables you to shoot unlimited laser beams at the bricks Multi This capsule puts four balls in play Catch This capsule enables you to catch and hold the ball Flip This capsule changes the direction of the paddle Wrap This capsule enables you to move the paddle beyond the edge of the screen Bomb This capsule destroys the next brick that you hit and damages nearby bricks Life This capsule gives you an additional life 241 User Guide BrickBreaker scoring Catching a capsule 50 points Shooting a brick with the gun 50 points Hitting a brick with the ball 10 points Shooting a brick with the laser 5 points Damaging a brick with a bomb 5 points Play BrickBreaker e To move the paddle slide your finger left or right e To release the ball in catch mode click the screen e To shoot the laser or gun click the screen Adjust the volume e To increase the volume press the Volume Up key e To decrease the volume press the Volume Down key Submit a score to the BrickBreaker high score web site 1 In BrickBreaker press the Menu key 2 Click Send High Score Check the high scores on the BrickBreaker web site 1 In BrickBreaker press the Menu key 2 Click High Scores 242
143. ia card and your computer using mass storage mode or MTP Use mass storage mode to transfer all file types and MTP to transfer media files To manage your media files and preserve the information associated with your media files when you transfer files between your device and your computer use the media manager tool of the BlackBerry Desktop Manager For more information about using the media manager tool see the online help that is available in the Roxio Media Manager If you encrypt the files on a media card and you transfer files to your media card using mass storage mode MTP or Bluetooth technology your device does not encrypt the transferred files If you transfer encrypted files from your media card using mass storage mode MTP or Bluetooth technology you cannot decrypt the files on your computer or on a Bluetooth enabled device Connect your BlackBerry device to your computer On your computer open the BlackBerry Desktop Manager Click Media In the Media Manager section click Start Click one of the following options e Manage Pictures e Manage Music e Manage Videos 6 Inthe left pane click the Folders tab 7 Drag a file or folder from one location to another ORWNS For more information about transferring and managing media files see the online help that is available in the Roxio Media Manager connect your device to your computer 1 Connect your device to your computer 2 If mass storage mode or
144. iation and then turn it on again Related topics Reconcile email messages over the wireless network 159 Email message filters are not working correctly Try performing the following actions e Verify that your email message filters are turned on e Verify that your email message filters appear in the order that you want your BlackBerry device to apply them to email messages Related topics Email message filters 38 68 User Guide Message troubleshooting Your SIM card might not support the display languages that you have selected for cell broadcast messages Clear the check box beside all languages that your SIM card does not support al Depending on your wireless service provider if you attach a video you might not be able to attach another file or create a slide show Try performing the following actions e Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg gif or midi file e Verify that the file is not copyright protected If MMS templates are available for your BlackBerry device use a blank template to compose your MMS message If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches R
145. ication folder 2 Press the Menu key 3 Click Delete Keyboard options Turn on key tones 1 In the device options click Screen Keyboard 2 Set the Key Tone field to On 3 Press the Menu key 4 Click Save Set the cursor speed 1 In the device options click Screen Keyboard 2 Set the Key Rate field 3 Press the Menu key 4 Click Save 151 User Guide Themes Your BlackBerry device has one Convenience key on the left side of the device and one on the right side Depending on your theme you might not be able to change the application that is assigned to a Convenience key 1 In the device options click Screen Keyboard 2 Change the Right Side Convenience Key Opens or Left Side Convenience Key Opens fields 3 Press the Menu key 4 Click Save Themes Depending on your wireless service provider you might be able to set a theme on your BlackBerry device that changes how items such as applications indicators words and icons appear Themes might be preloaded on your device or you might be able to download themes that are in cod file format 1 In the device options click Theme 2 Click a theme lete a theme You can only delete themes that you have downloaded to your BlackBerry device 1 In the device options click Theme 2 Highlight a theme 3 Press the Menu key 4 Click Delete Depending on your wireless service provider this feature might not be supported 1 In the device options
146. ice options click Status 1 Ina message list press the Menu key 2 Click Compose PIN 3 Inthe To field perform one of the following actions e Typea PIN e Type a contact name e Type part of a contact name Click a contact 4 Type a message 5 Press the Menu key 6 Click Send Related topics Mailing lists 16 In a message list press the Menu key Click Options Click General Options Set the Make PIN Messages Level 1 field to Yes Press the Menu key Click Save AuRWNS SMS text messages About SMS text messages SMS text messages With an SMS phone number you can send and receive SMS text messages An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging If you have more than one phone number associated with your BlackBerry device your device sends SMS text messages using the first phone number that appears in the drop down list at the top of the Phone screen in the phone application You can send SMS text messages to contacts who have SMS phone numbers You can also forward SMS text messages as PIN or email messages 43 User Guide SMS text messages Find your SMS phone number In the phone application your phone number appears at the top of the screen If your wireless service provider has set up your BlackBerry device for SMS text messaging this number is also your SMS phone number If you have more than one phone number associated with y
147. ick Advanced Options Click Wireless Upgrade Click Previous upgrade succeeded Press the Menu key Click Delete Downgrade Data OuRWNS Application troubleshooting cannot add update or downgrade an application Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your device has enough memory to add or update the application My device does not have enough available memory to upgrade the BlackBerry Device Software Delete display languages or third party applications that you do not use 191 User Guide Application troubleshooting If you are trying to use a third party application that was not designed for BlackBerry devices with a touch screen you can turn on compatibility mode to allow the application to work on your device When you use an application in compatibility mode you must use your device in portrait view If an application requires a keyboard the SureType keyboard appears To turn on compatibility mode for a third party application try performing one of the following actions e Onthe Home screen or in an application list highlight the application Press the Menu key Click Compatibility Mode e Inthe device options click Advanced Options Click Applications Highlightthe application Press the Menu key Click Compatibility Mode To turn off compatibility mode repeat the steps that you performed to turn on compatibility mode
148. ick Certificate Servers Highlight a certificate server Press the Menu key Click Edit Change connection information for the certificate server Press the Menu key Click Save ONAMAWNS Connection options for LDAP certificate servers Friendly Name Type a display name for the certificate server Server Name Type the network address of the certificate server Base Query Type the base query information for the certificate server using X 509 certificate syntax for example o test rim net Port Type the port number for your organization s network The default port number is 389 Authentication Type Specify whether you must log in to the certificate server Connection Type Specify whether your BlackBerry device uses an SSL connection or a TLS connection to connect to the certificate server 224 User Guide Connection options for OCSP and CRL servers Friendly Name Type a display name for the certificate server Server URL Type the web address of the certificate server Send connection information for a certificate server In the device options click Security Options Click Certificate Servers Highlight a certificate server Press the Menu key Click Email Server or PIN Server URWN gt Delete a certificate server 1 In the device options click Security Options 2 Click Certificate Servers 3 Highlight a certificate server 4 Press the Menu key 5 Click Delete Key stores Ab
149. ick SIM Phone Book Press the Menu key Click New Type the contact information Press the Menu key Click Save NDAN Copy contacts from your SIM card to your contact list Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported 1 In the contact list press the Menu key 2 Click SIM Phone Book 3 Press the Menu key 4 Click Copy All To Contacts Note If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list your BlackBerry device does not copy the SIM card contact Copy a contact from your contact list to your SIM card In the contact list click a contact Highlight a phone number Press the Menu key Click Copy to SIM Phone Book Press the Menu key Click Save DAuRWNS 203 User Guide Change a SIM card contact ONAMAWNS In the contact list press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Edit Change the contact information Press the Menu key Click Save Delete a SIM card contact uRWN gt Store SMS text messages on your SIM card In the contact list press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Delete Change a SIM card contact Depending on your wireless service provider and the wireless network that your Bl
150. ick Save Oo RWN gt Add a word to the custom dictionary In the device options click Spell Check Click Custom Dictionary Press the Menu key Click New Type a word or letter combination Press the Enter key Press the Menu key Click Save ONAMAWNS 142 User Guide Change a word in the custom dictionary CONAN AWNS In the device options click Spell Check Click Custom Dictionary Highlight a word Press the Menu key Click Edit Change the word Press the Enter key Press the Menu key Click Save Delete a word from the custom dictionary NDAN In the device options click Spell Check Click Custom Dictionary Highlight a word Press the Menu key Click Delete Press the Menu key Click Save Custom dictionary About the custom dictionary Custom dictionary You can add words to the custom dictionary so that your BlackBerry device recognizes the word when you check spelling Because SureType technology uses the same dictionary if you are using the SureType input method words that you add to your custom dictionary are displayed in the list that appears when you type Add a word to the custom dictionary NDAN In the device options click Custom Dictionary Press the Menu key Click New Type a word or letter combination Press the Enter key Press the Menu key Click Save 143 User Guide Change a word in the custom dictionary In the device options click
151. ide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content protected by copyright and or third party web sites collectively the Third Party Products and Services RIM does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY MERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY OR TITLE OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE OR RELATED TO THE DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMAN
152. ighlight the Empty field Press the Menu key Click Add Channel Type the channel ID and a nickname Click OK 5 Select the check box beside a language 6 Press the Menu key 7 Click Save AWUN To turn off cell broadcasting change the Cell Broadcasting Service field to Off Before you turn off cell broadcasting verify that your wireless service provider does not use cell broadcasting to manage services such as preferred rates based on your location Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services such as preferred rates based on your location In the device options click Advanced Options Click Cell Broadcast Settings Highlight a cell broadcast channel Press the Menu key Perform one of the following actions e To stop receiving messages from the cell broadcast channel click Disable e To delete the cell broadcast channel click Delete Channel OuRWNS 46 User Guide MMS messages Rename a cell broadcast channel In the device options click Advanced Options Click Cell Broadcast Settings Highlight a cell broadcast channel Press the Menu key Click Set Nickname Type a name for the cell broadcast channel Click OK NOURWNS MMS messages About MMS messages With an MMS phone number you can send and receive MMS messages that contain media files such as jpg gif wbmp midi vcf vCard
153. ilable for application data or for storing files in the BlackBerry device memory or on a media card in the device options click Memory About file encryption File encryption is designed to protect the data that you store in the BlackBerry device memory and on a media card that can be inserted in your device You can encrypt the files in the device memory and on your media card using an encryption key that your device generates a device password or both 91 User Guide Media card and file transfer options If you encrypt the files using an encryption key that your device generates you can only access the files on your media card when the media card is inserted in your device If you encrypt the files using a device password you can access the files on your media card in any device that you insert your media card into as long as you know the password for the device 3 4 9 In the device options click Memory Perform one of the following actions e To encrypt files using an encryption key that your device generates change the Encryption Mode field to Device e To encrypt files using a device password change the Encryption Mode field to Security Password e To encrypt files using an encryption key and a device password change the Encryption Mode field to Security Password amp Device Change the Encrypt Media Files field to Yes Press the Menu key Click Save To stop encrypting the files in the device memory and on a me
154. ing it before it deletes sensitive data change the Idle Timeout field 4 Press the Menu key 5 Click Save 1 In the device options click Security Options 2 Click Memory Cleaning 3 Inthe Registered Cleaners section click an application 4 Perform one of the following actions e To delete sensitive data for the highlighted application click Clean lt Application gt Click OK e To delete sensitive data for all applications click Clean Now 1 In the device options click Security Options 2 Click Memory Cleaning 3 Change the Show Icon on Home Screen field to Yes 4 Press the Menu key 5 Click Save Certificates Download a certificate from an LDAP certificate server In the device options click Security Options Click Certificates Press the Menu key Click Fetch Certificates Specify the search criteria Press the Menu key AnRWNS 213 User Guide Certificates 7 Click Search 8 Click a certificate 9 Click Add Certificate to Key Store View properties for a certificate 1 In the device options click Security Options 2 Click Certificates 3 Click a certificate Certificate properties Revocation Status This field displays the revocation status of the certificate at a specified date and time Trust Status This field displays the trust status of the certificate chain A certificate can be explicitly trusted the certificate itself is trusted implicitly trusted the root certifi
155. ing the same word click the word e To select a highlighted item from the list that appears when you type and start typing a new word press the Enter key Type in Arabic or Russian using multi tap To perform this task you must be using your BlackBerry device in landscape view You can only perform this task if your keyboard displays Arabic or Russian letters If you have set your typing input method to multi tap or you are typing a phone number or password perform one of the following actions e To type the first letter on a key press the letter key once e To type the second letter on a key press the letter key twice Typing tips for the Korean typing input method e To type the alternate character on a key press the key twice e To type a number hold the number key e To convert a Hangul character to its equivalent Chinese character in the device options on the Language screen the Use Space for Han Homonyms check box must be selected Highlight the character Press the Space key Spelling checker You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore
156. ion Press the Menu key Click Save AnNRWNS Turn off automatic reconnection to Bluetooth enabled devices By default when you turn on your BlackBerry device your device attempts to connect to the last Bluetooth enabled device you used In the device options click Bluetooth Press the Menu key Click Options Change the Connect on Power Up field to No Press the Menu key Click Save DAuRWNS Bluetooth technology troubleshooting cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth enabled device the passkey might already be defined On your BlackBerry device in the Enter passkey for lt device name gt field try typing 0000 My list of paired Bluetooth enabled devices does not appear Try performing the following actions e Verify that Bluetooth technology is turned on e Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list Related topics Bluetooth technology basics 165 170 User Guide Bluetooth technology troubleshooting Try performing the following actions Verify that your BlackBerry device is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device Allow the Bluetooth enabled device to discover your BlackBerry device In the Bluetooth setup application click Listen Turn off encryption for Bluetooth connections between your Bl
157. is field to Proxy Allow HTTPS Redirections Specify whether a prompt appears before a secure web page redirects your browser to another web page Protocol Specify the protocol that your BlackBerry device uses for TLS connections between the browser and content servers Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128 bit encryption To accept and send only data that is encrypted using 128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Allow FIPS Algorithms Only 105 User Guide Browser security Specify whether your browser accepts and sends data that is encrypted using only FIPS approved algorithms Prompt for Server Trust Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for Prompt for Domain Name Specify whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication certificate for the content server does not match the web address that the browser is trying to connect to Prompt for Certificate Specify whether a prompt appears when your browser tries to connect to a content server You might want a prompt to appear if your device has more than one certificate that you use t
158. k the play icon 83 User Guide Playing media files and recording voice notes Fast forward or rewind a media file 1 When playing a song video or voice note click the progress bar 2 Slide your finger to the right or left 3 Click the progress bar Play the next or previous song in a category 1 When playing a song press the Menu key 2 Click Next Track or Previous Track Search for a media file 1 In the media application click a media type 2 If necessary click a category 3 Inthe Find field type part or all of a name for a song ring tone video picture or voice note Record a voice note 1 In the voice notes application click the record icon 2 Perform any of the following actions e To pause recording click the pause icon To resume recording click the record icon e To stop recording click the pause icon Click the stop icon Adjust the volume e To increase the volume press the Volume Up key e To decrease the volume press the Volume Down key Amplify the volume You can amplify the volume for songs ring tones and videos In the media application press the Menu key Click Options Change the Audio Boost field to On Press the Menu key Click Save OuRWNS Improve sound quality for media files You can only improve sound quality when you use stereo headphones with your BlackBerry device 1 In the media application press the Menu key 2 Click Options 3 Change the Headset
159. l e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check Delete a task 1 Inthe task list highlight a task 2 Press the Menu key 3 Click Delete Sort contacts or tasks In the contact list or task list press the Menu key Click Options If necessary click General Options Change the Sort By field Press the Menu key Click Save AnNRWNS Change the snooze time for reminders In a calendar or task list press the Menu key Click Options If necessary click General Options Change the Snooze field Press the Menu key Click Save AURWNS 128 User Guide Memos View tasks in a calendar In a calendar press the Menu key Click Options Click General Options Change the Show Tasks field to Yes Press the Menu key Click Save DAaOARWN gt Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save DU RWN View the number of tasks or memos stored on your device 1 In the task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the number of tasks o
160. lable on your device or you have turned them off you can use the synchronization tool of the BlackBerry Desktop Manager to synchronize your organizer data and email messages For more information see the BlackBerry Desktop Software Online Help Reconcile email messages over the wireless network Set the Wireless Reconcile option for each email address that is associated with your BlackBerry device In a message list press the Menu key Click Options Click Email Reconciliation If necessary change the Message Services field Set the Wireless Reconcile field to On Press the Menu key Click Save NOURWNS To stop reconciling email messages over the wireless network set the Wireless Reconcile field to Off Delete email messages over the wireless network Set the Delete On option for each email address that is associated with your BlackBerry device In a message list press the Menu key Click Options Click Email Reconciliation If necessary change the Message Services field Set the Delete On field Press the Menu key 7 Click Save Au RWN gt It takes a short period of time for messages to be deleted over the wireless network To delete messages on your device only set the Delete On field to Handheld Related topics 159 User Guide Prerequisites Synchronizing organizer data over the wireless network Delete multiple messages 35 Prerequisites Synchronizing organizer data over the wireless network
161. ld 3 Press the Menu key 4 Click Save Change the voice dialing language To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator 1 In the device options click Language 147 User Guide Change the display options for contacts 2 Change the Voice Dialing Language field 3 Press the Menu key 4 Click Save Change the display options for contacts You can change how your contacts appear in all applications including the phone message list contact list and calendar 1 In the device options click Language 2 Change the Name Display field 3 Press the Menu key 4 Click Save Language troubleshooting Some characters do not appear correctly on my device The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters For more information contact your wireless service provider or administrator 148 User Guide Display and keyboard Display and keyboard Backlighting About backlighting The backlighting for the screen is designed to adjust automatically so that you can use your device in various lighting conditions Set the brightness of the backlighting 1 In the device options click Screen Keyboard 2 Set the Backlight Brightness field 3 Press the Menu key 4 Click Save Set how long backlighting re
162. liation The certificate subject no longer works for the organization Superseded A new certificate is replacing an existing certificate Cessation of Operation The certificate subject no longer requires the certificate Certificate Hold You want to revoke the certificate temporarily Change the display name for a certificate In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Change Label Type a display name for the certificate Click OK NOWURWNS Certificates 217 User Guide Add an email address to a certificate ONAMAWN gt 9 10 In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Associate Addresses Press the Menu key Click Add Address Perform one of the following actions e Click a contact e Click Use Once Type an email address Press the Enter key Press the Menu key Click Save Turn off the display name prompt that appears when you add a certificate to the key store WONAHARWNS In the device options click Security Options Click Certificates Press the Menu key Click Fetch Certificates Press the Menu key Click Options Change the Prompt for Label field to No Press the Menu key Click Save When you add a certificate your BlackBerry device uses the certificate subject as the name for the certificate Turn off the fetch st
163. lication 2 Click Install 3 Click Download Add an application 1 On a web page highlight a link for an application 2 Press the Menu key 3 Click Download 4 Click OK Related topics Legal notice 251 View properties for an application 1 In the device options click Advanced Options 2 Click Applications 3 Click an application Related topics Legal notice 251 Delete a third party application If your device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to delete some third party applications For more information contact your administrator 1 On the Home screen highlight a third party application 2 Press the Menu key 3 Click Delete 189 User Guide Receive a device password prompt before you add an application Receive a device password prompt before you add an application To perform this task you must have set a BlackBerry device password 1 In the device options click Password 2 Change the Prompt on application install field to Yes 3 Press the Menu key 4 Click Save View the size of an application database 1 In the device options click Status 2 Press the Menu key 3 Click Database Sizes Check for application updates You can use the application center to check for updates for a select number of applications that are hosted by your wireless service provider In the application center perform one of the followi
164. lick Options Click Email Settings If necessary change the Message Services field to the email account that uses the BlackBerry Internet Service Perform any of the following actions e To send read notification when a sender requests it change the Send Read Receipts field Email messages e To request delivery or read notification when you send email messages change the Confirm Delivery and Confirm Read fields Press the Menu key Click Save View email messages in plain text format NonmpWN gt In a message list press the Menu key Click Options Click Email Settings If necessary change the Message Services field Change the Enable HTML Email field to No Press the Menu key Click Save Stop loading pictures in HTML email messages To view pictures in an HTML email message press the Menu key Click Get Images NOMRWN gt In a message list press the Menu key Click Options Click Email Settings If necessary change the Message Services field Change the Download Images Automatically field to No Press the Menu key Click Save Hide filed email messages AU RWNS In a message list press the Menu key Click Options Click General Options Change the Hide Filed Messages field to Yes Press the Menu key Click Save 41 User Guide PIN messages Receive only the first section of long email messages In a message list press the Menu key Click Options Click General Options Chang
165. lick the start stop icon again e To send the results press the Menu key Click Send Results Click a message type Set the timer 1 In the clock press the Menu key 2 Click Timer 3 Press the Menu key 1 User Guide Change timer notification options 4 Click Set Timer 5 Click the time field 6 Slide your finger to set the length of time to count down 7 Click Start If you exit the clock application the timer continues to count down Change timer notification options In the clock press the Menu key Click Options In the Countdown Timer section change the Timer Tune Volume or Vibrate fields Press the Menu key Click Save uRWN gt Date time and alarm troubleshooting The time on my device is incorrect 1 In the clock options click Set Time 2 Try performing the following actions e Ifyou have traveled to a different time zone set the Time Zone field to display the correct time zone e Ifyou have set the Date Time Source field to Network try setting the Date Time Source field to BlackBerry N12 User Guide Personal organizer Personal organizer Contacts Add a contact 1 Inthe contact list click Add Contact Type the contact information Press the key Click Save PWN Add a contact from a message call log or web page In a message a call log or on a web page highlight a contact Press the Menu key Click Add to Contacts Type the contact information Press the Menu
166. llowing actions e Inthe camera change the Store Pictures and Folder fields e Inthe video camera change the Folder field 4 Press the Menu key 5 Click Save Change options to compensate for different lighting conditions in pictures or videos 1 Inthe camera or video camera press the Menu key 78 User Guide Camera shortcuts 2 Click Options 3 Perform any of the following actions e To change the default flash mode for pictures change the Default Flash Setting field e To improve the colors in pictures in the White Balance field click the current lighting condition To turn on low light mode for videos change the Video Light field 4 Press the Menu key 5 Click Save Apply a color effect to pictures or videos You can apply a sepia or black and white color effect to pictures that you take or videos that you record In the camera or video camera press the Menu key Click Options Change the Color Effect field Press the Menu key Click Save VRWnNe Camera shortcuts e To zoom in to a subject before taking a picture press the Volume Up key e To zoom out from a subject before taking a picture press the Volume Down key e To take a picture press the Right Convenience key Camera and video camera troubleshooting cannot save pictures or videos Your BlackBerry device memory or media card might not have enough available memory to store pictures or videos Try performing the following actions e Ifyou
167. lreconcihia Non comtli ts y iiisrisrireriisiiireisotisss et siraya ae E ENEY NESE ASEE SE EEE irai i 160 Manage data synchronization conflicts 161 About backing up and restoring device data 161 Prerequisites Restoring data over the wireless network sh 161 Dele teal PAS Vie data ascicsciscscsheovensstavehepnusyecon gt esesnwecsaystsvocsvssebossspostecgd ee scchpesusboetgustanusaapnt ssbb aszbusdogsisecbbeasbbckapatbassosnnt opssbeckv essen ssssebbsccbboatbnpnldagdiagestponsdhnclogocedonse 161 Empty the deleted items folder on your computer from your GEVICE s sssessssssssesssseesseesssseesnscssneesnseesusecnsessneesnsessnsecsseesusessnsesnsecsneesnsessueesusessateeneeesneeeneessnees 161 Synchronization trou bleSHOOusing seess nnanet otiia isas ieS Ni CEEE AEE aa KEE iessssten esdbasatthearbnbss thea EAEE EG 162 Bluetooth tec WM OlO gy seztcsssisacsstss ssssecassssteaasessabacnssstiasssstasensestcnosstassspnnassfssatazeseshcsasscazzcnussdsonssenbea E aiar arie ann Eiai Saana isaaie iai E 165 Bluetooth technology basics 165 Bluetooth technology options 167 Bluetooth technology troubleshooting 170 GPS technology 173 About GPS technology se a 173 GSE OUP GPS TO CALI esiin aseri aT A R iE a HE HSR SEERE alo eds H a aAA Ra HA Eai E STE HAER 173 TUPOFF location AIDING Sa escssscestccssescssscanaconensenasedsecepenntyensvvecchasccas4seisots va 0vbskesens ghcocOpesesact SoesthayssspnthescbsncKsboaseaptiapebuvsciontapatde
168. mains on 1 Inthe device options click Screen Keyboard 2 Set the Backlight Timeout field 3 Press the Menu key 4 Click Save Stop backlighting from dimming automatically 1 Inthe device options click Screen Keyboard 2 Change the Automatically Dim Backlight field to Off 3 Press the Menu key 4 Click Save Display options Use a picture as the Home screen background In the media application click Pictures Click a category Highlight a picture Press the key Click Set As Home Screen Image uRWNs To clear the picture from the Home screen press the key Click Reset Home Screen Image 149 User Guide Download a Home screen background Depending on your wireless service plan this feature might not be supported 1 2 3 4 In the media application click Pictures Click a category Press the Menu key Click Download Images Set owner information Owner information appears on your BlackBerry device screen when the device is locked 1 2 3 4 In the device options click Owner Type your contact information Press the Menu key Click Save Change the display font 1 2 3 4 In the device options click Screen Keyboard Change the font fields Press the Menu key Click Save About organizing applications Display options Application icons can appear on the Home screen or in an application list The first few applications in the application list might also
169. map 1 On a map press the Menu key 2 Click Zoom 3 Perform one of the following actions e To zoom in slide your finger up on the zoom bar e To zoom out slide your finger down on the zoom bar Pan a map On a map slide your finger in any direction Maps bookmarks Add a bookmark for a location or route 1 On a map press the Menu key 2 Click Add To Favorites 3 Perform any of the following actions e To rename the bookmark in the Label field type a new name e To file the bookmark in a different location change the Folder field 4 Click OK Change a bookmark for a location or route Ona map press the Menu key Click Find Location Click Favorites Highlight a bookmark Press the Menu key Click Edit Change the bookmark Press the Menu key ONAMAWNS Navigation 177 User Guide 9 Click Save Delete a bookmark for a location or route On a map press the Menu key Click Find Location Click Favorites Highlight a bookmark Press the Menu key Click Delete DAnRWNS Add a bookmark folder for locations or routes Ona map press the Menu key Click Find Location Click Favorites Press the Menu key Click Add Subfolder uRWN gt File a bookmark for a location or route Ona map press the Menu key Click Find Location Click Favorites Highlight a bookmark Press the Menu key Click Move Click a new location NOURWNS Map options Set the GPS receiver th
170. messages which might be beneficial when roaming set the Network to Send Over field to Circuit Switched Preferred or Packet Switched Preferred 3 Press the Menu key 4 Click Save 45 User Guide SMS text messages About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry devices in a specific geographical area simultaneously You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information Different cell broadcast channels send different cell broadcast messages For example one cell broadcast channel might send regular weather forecasts while another might send traffic reports Turn on cell broadcasting e Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported e To perform this task your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel In the device options click Advanced Options Click Cell Broadcast Settings Change the Cell Broadcasting Service field to On Perform one of the following actions e Ifa cell broadcast channel appears on the screen select the check box beside the channel e Ifa cell broadcast channel does not appear on the screen h
171. more information contact your administrator 1 2 3 4 158 In the contact list press the Menu key Click Lookup Type part or all of a contact name Press the Enter key In the contact lookup results highlight a contact Press the Menu key Perform one of the following actions e e To add a contact to your contact list click Add to Contacts To add all the contacts click Add All to Contacts To view information for a contact click View To delete a contact from the contact lookup results click Delete To delete the contact lookup results click Delete Lookup To start a new contact lookup click Lookup User Guide Synchronization Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry device and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network When you file or delete email messages on your device these email messages should be filed or deleted in your email application Likewise any changes that you make to email messages in the email application on your computer should be reflected on your device If wireless data synchronization or wireless email reconciliation is not avai
172. n and your BlackBerry device password or smart card password is numeric you might be able to use smart password entry in some password fields When smart password entry is turned on your device is designed to remember the format of a password that you type in a password field When you type the password again your device applies a smart password filter to the password field If the password is numeric a 123 indicator appears beside the password field If the password is alphanumeric an ABC indicator appears beside the password field To use smart password entry two factor authentication must be turned on and the correct smart card driver and smart card reader must be installed on your device You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry device password or smart card password based on the smart password filter that your device applies to password fields 1 In the device options click Security Options Click General Settings Set the Smart Password Entry field to Disabled Press the Menu key Click Save anpWwWDn To turn on smart password entry again set the Smart Password Entry field to Enabled In a blank password field press the Enter key The indicator for the new smart password filter appears beside the password field e Your BlackBerry device must have the correct smart card driver and smart card reader driver installed e You must have imported a certificate from
173. n on and turn off automatically In the device options click Auto On Off Set the Weekday field to Enabled Specify the times when the BlackBerry device should turn on and off on weekdays Set the Weekend field to Enabled Specify the times when the device should turn on and off on weekends Press the Menu key Click Save NOURWNS Reset the device Remove and reinsert the battery Check the battery power level In the device options click Status Extend battery life Try performing the following actions e Set your BlackBerry device to turn on and turn off automatically e Charge your device regularly e Keep your battery connections clean Every few months use a cotton swab or dry cloth to clean the metal contacts on the battery and the device e Set backlighting to remain on for a shorter period of time and lower its brightness e Turn off the connection to a wireless network when you are not in a wireless coverage area e Switch your vibrating notifications to sound notifications or LED notifications lower the volume of your sound notifications or select a Shorter ring tone e Delete the original message when you send a reply e Send a message to multiple contacts using Add To Add Cc or Add Bcc 199 User Guide Format the device memory or a media card e Turn off the flash in the camera e Close third party applications from the application menu when you are finished with them e Change your browser o
174. nding on your wireless service provider multiple browsers might appear on your BlackBerry device For more information about the charges associated with using each browser contact your wireless service provider 1 In the browser perform one of the following actions e Ifa web address field appears on the screen type a web address e Ifa web address field does not appear on the screen press the key Click Go To Type a web address 2 Press the Enter key Search the Internet To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service that supports this feature For more information contact your wireless service provider 1 In the browser perform one of the following actions e Ifthe Search here field appears on the screen type the search terms e Ifthe Search here field does not appear on the screen press the Menu key Click Go To Type the search terms 2 Press the Enter key Switch browser views You can view web pages in Column view or Page view Column view displays web pages in a mobile view format Page view displays web pages in a wide screen format that is similar to the format that the browser on your computer uses to display web pages 1 On a web page press the Menu key 2 Click Column View or Page View Zoom in to or out from a web page On a web page touch the screen twice quickly To zoom out press the Escape key Move back or forward
175. nds application perform one of the following actions e To receive LED notification only click Silent e To receive vibrate notification only click Vibrate Only e To turn off all notification including ring tones and notifications for specific contacts and LED notification click All Alerts Off Related topics Silence the alarm 111 In the sounds application click Custom Profiles Click Add Custom Profile Type a name for the profile Click an application or item Set the notification information Press the Menu key Click Save NDAN You can only delete custom sound profiles 1 In the sounds application click Custom Profiles 2 Highlight a profile 3 Press the Menu key 4 Click Delete You can receive different notifications for incoming messages and calls from specific contacts or groups of contacts Call and message notifications for your contacts are received even if you switch your sound profile to Silent or Vibrate Only In the sounds application click Set Contact Alerts Click Add Contact Alert Press the Menu key Click Add Name Click a contact To add additional contacts repeat steps 3 to 5 Click the application or item that you want to change Change the notification information Press the Menu key 10 Click Save WO ONANAWNS 134 User Guide LED notification Ing tone Depending on your wireless service plan this feature might not be supported 1 Inthe media application click Ri
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177. ng Tones 2 Click All Ring Tones 3 Press the Menu key 4 Click Download Ring Tones Related topics Legal notice 251 LED notification The LED light on the top of your BlackBerry device flashes different colors to indicate different statuses Green You are in a wireless coverage area Blue Your device is connected to a Bluetooth enabled device Red A new message has arrived and your selected sound profile is set to notify you using the LED If you are using your device with a smart card your device is accessing data on the smart card Amber The battery power level for your device is low In the device options click Bluetooth Press the Menu key Click Options Change the LED Connection Indicator field to Off Press the Menu key Click Save AURWNS To turn on Bluetooth connection notification again change the LED Connection Indicator field to On 1 In the device options click Screen Keyboard 135 User Guide Notifications troubleshooting 2 Set the LED Coverage Indicator field to On 3 Press the Menu key 4 Click Save When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off wireless coverage notification again set the LED Coverage Indicator field to Off Notifications troubleshooting My device is vibrating more times than expected For calls the number of times that the BlackBerry device vibrates is not determined by the number o
178. ng actions e To check for application updates manually click Refresh e To check for application updates automatically press the Menu key Click Auto Refresh List About upgrading the BlackBerry Device Software You can upgrade the BlackBerry Device Software over the wireless network or if you have installed the BlackBerry Desktop Software on your computer you can upgrade the BlackBerry Device Software using the application loader tool of the BlackBerry Desktop Manager For more information about upgrading using the BlackBerry Desktop Manager see the BlackBerry Desktop Software Online Help When a BlackBerry Device Software upgrade is available for you to download over the wireless network a Wireless Upgrade icon appears on the Home screen The available upgrade might be a complete software upgrade or a software update only If the available upgrade is a complete software upgrade your BlackBerry device data is backed up and restored over the wireless network during the installation process The duration of the upgrade process can range from 15 minutes to 2 hours depending on the type of upgrade the amount of device data and the number of applications on your device You can use your device when you download the software but you cannot use your device or make emergency calls when you install the software For more information contact your wireless service provider or administrator Prerequisites Upgrading the BlackBerry Device S
179. ns click Advanced Options 2 Click Service Book 3 Highlight a service book 4 Press the Menu key 5 Click Delete To restore a service book press the Menu key Click Undelete Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry device If you cannot connect to the wireless network or access services such as email messaging your wireless service provider or administrator might ask you to run and submit a diagnostic report Your wireless service provider or administrator can use the report to help you troubleshoot the problem Run a diagnostic report 1 In the device options click Mobile Network 2 Press the Menu key 237 User Guide A AuURWNS AuNRWNS AURWNS Click Diagnostics Test Press the Menu key Click Run In the device options click Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click View Report In the device options click Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click Email Report or PIN Report In the device options click Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click Delete or Delete All Diagnostic reports If you set the default recipient each time that you submit a diagnostic report your BlackBerry devic
180. nstalling or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and features Installation or use of Third Party Products and Services with RIM s products and services may require one or more patent trademark copyright or other licenses in order to avoid infringement or violation of third party rights You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so If required you are responsible for acquiring them You should not install or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and Services that are provided with RIM s products and services are provided as a convenience to you and are provided AS IS with no express or implied conditions endorsements guarantees representations or warranties of any kind by RIM and RIM assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties except to the exten
181. nt certificate that you want to use to authenticate with the content server VuRWnNo 106 User Guide Browser push 6 Click OK 7 Press the Menu key 8 Click Save Browser push Browser push is designed to push information from a web application to your BlackBerry device as the information becomes available For example you can use browser push to receive updates for weather reports stock quotes or breaking news When your device receives an update a new browser push message might appear in a message list or an icon on the Home screen or in the application list might change to indicate that new information is available The web application might also push updated information to your browser cache without notifying you If information is pushed to your browser cache the information is available on your device even when your device is not connected to the wireless network Your device supports different types of browser push messages Service loading messages and service indication messages include updated information Other browser push messages include messages that appear in your browser cache 1 In the device options click Advanced Options 2 Click Browser Push 3 Perform one of the following actions e To reject all browser push messages clear the Enable Push Enable MDS Push and Enable WAP Push check boxes e To reject browser push messages through a BlackBerry Enterprise Server or BlackBerry Internet Service clear t
182. ntact Click one of the following menu items e Add Member e Change Member e Delete Member 6 Press the Menu key uRWN gt 116 Contacts User Guide Contacts 7 Click Save Group Note When you delete a contact from a mailing list the contact remains in your contact list View a mailing list In the contact list click a mailing list To view the details for a contact in the mailing list click a contact Click View Member Delete a mailing list 1 Inthe contact list highlight a mailing list 2 Press the Menu key 3 Click Delete Group About multiple contact lists If your BlackBerry device is associated with multiple email accounts you might have contacts from each email account on your device For example if your device is associated with a work email account and a personal email account you might be able to view your work contact list and your personal contact list on your device For more information contact your wireless service provider Switch contact lists 1 Ina contact list press the Menu key 2 Click Select Contacts 3 Click a contact list Change the default contact list In the device options click Advanced Options Click Default Services Change the Contact List SYNC field Press the Menu key Click Save VaRWnNe Sort contacts or tasks 1 In the contact list or task list press the Menu key 2 Click Options 3 If necessary click General Options 17 User Guide
183. ntciusbdeastdeeubiasebsbenbsndssdeabbedanagebbazdagnessincasaiectavssedaetgndssuaeosaasdbaanaadsbangaavsdbondestaonasdonbecsntiatonieestionsnseaaceenaeaeattainndios PRD OUT SEGUE Y S LOSIS r E SaN GEE OTRA AAE EEA ANRE ANENE EE IPEA EEA Toe aieeen actoom bases anaetels Verify security software Third party application control SECUTIty THOU ESHOOEIG REANO EEEE EAEE E EEEE EEE EEE EEE ET ETATE AENEA TERE AT Service books aiid diagnostic repris esineen E ET A E T A R E R SVICE HOOKS i AOE S NEES EAEE SE NEATE ONEEN AES NYAN EEEE EAS NENIA AETAT Diagnoste OPO ONES sisese HE EN HE er E EEEE aR EEE HE EEE EERE iE E erR HE HEEE HERRES BBCI Fea p52 sesso essen a E AE RAET E O O NE TATR VO OE N A EARN About BrickBreaker BrickBreaker capsules BrickBreaker scoring Play BrickBreaker Adjust the volume Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web Sites saccssssussscsssecassaies scvansavavcavnsecissexsesscinesc sn cones iaaa ARAE ED ARR Word Mole game Word Mole game basics Single player games Mula ETA JaME aS eeey aeni EESE AEAEE AREE EAEAN EIVAS EARE EASES E E EETA SATSENE ESOPE AENA EEEE Word Mole game troubleshooting siitessicescsusscdsscctsscis beled cits du ataav beds ech ou abv vdeleadodaddesubtvabuebclecacisa EAEN GERRA A GLOSSARY EE scassscscacsasccesstecesccnssestestecssusaasectisy cassen na E O E E E E nna states E a E E E A E A E E E E A E A A E
184. nted applications 1 Remove and reinsert the battery 2 When the red LED light goes out press and hold the Escape key as the device is loading 3 When the dialog appears click OK When safe mode is on a safe mode indicator appears in the device status section of the Home screen To turn off safe mode repeat step 1 Note Changing permissions for third party applications can significantly affect the operation of applications on your BlackBerry device For more information about how changing these permissions might affect the operation of the applications on your device contact your wireless service provider or administrator In the device options click Advanced Options Click Applications Highlight a third party application Press the Menu key Perform one of the following actions e To set permissions for the highlighted third party application click Edit Permissions e To set permissions for all third party applications click Edit Default Permissions nawn 6 Expand Connections Interactions or User Data 232 User Guide Third party application control 7 Change the permission fields 8 Press the Menu key 9 Click Save USB Set whether third party applications can use physical connections such as a USB cable or RS 232 cable that you have set up for your BlackBerry device Bluetooth Set whether third party applications can use Bluetooth connections Phone Set whether third party applications
185. o authenticate with content servers Prompt if Client Cert Not Found Specify whether a prompt appears when your browser tries to connect to a content server but your device does not have a certificate that can be used to authenticate with the content server Default Client Cert Specify the certificate that your browser uses to authenticate with content servers Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128 bit encryption To accept and send only data that is encrypted using 128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Prompt for Server Trust Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content server In the device options click Security Options Click TLS Press the Menu key Click Add Host Perform one of the following actions e Ifthe TLS Default field is set to Proxy in the Host Name field type the web address for the content server e Ifthe TLS Default field is set to Handheld in the Host Name field type the web address for the content server Set the Certificate field to the clie
186. oftware over the wireless network e Your BlackBerry device must be connected to the wireless network e The battery power level must be 50 percent or higher 190 User Guide Upgrade the BlackBerry Device Software e Ifyou have installed the BlackBerry Desktop Software on your computer your device must not be connected to your computer Upgrade the BlackBerry Device Software You can use your BlackBerry device when you download BlackBerry Device Software but not when you install the software If content protection is turned on you might need to type your password at various times during the installation process 1 On the Home screen click the Wireless Upgrade icon 2 Complete the instructions on the screen Note During the installation process your device might reset multiple times Return to the previous version of the BlackBerry Device Software You can only return to the previous version of the BlackBerry Device Software within 30 days of upgrading the software 1 In the device options click Advanced Options 2 Click Wireless Upgrade 3 Click Previous upgrade succeeded 4 Click Downgrade Delete the previous version of the BlackBerry Device Software If you upgrade your BlackBerry Device Software your BlackBerry device deletes the previous version of the software after 30 days To increase the amount of application memory on your device you can remove the previous version manually In the device options cl
187. old 11 User Guide To resume a call press the Menu key Click Resume 1 During a call press the Menu key 2 Click Activate Speakerphone Phone basics Do not hold the BlackBerry device near your ear while you use the speakerphone Hearing damage can occur For more information see the safety and product information booklet for your device To turn off the speakerphone press the Menu key Click Activate Handset Related topics Bluetooth technology 165 1 When typing a phone number press the Menu key 2 Click Add Pause 3 Type the extension number 1 During a call press the Menu key 2 Click Home Screen Note If you switch to a different application and you want to end the call press the End key To perform this task you must turn on dialing from the Lock screen 1 Press the Lock key on the top of your BlackBerry device 2 Click Place Call 3 Perform one of the following actions e Type a phone number e Click the contacts icon Type part of a contact name Click a contact or phone number 4 Press the Send key To end the call press the End key Related topics Turn on dialing from the Lock screen 26 You can purchase an optional headset to use with your BlackBerry device 12 User Guide Emergency calls If you use a headset you can use a headset button to answer or end a call or turn on or turn off mute during a call You can also use a headset button to make a call using a voice
188. on for a certificate server from a message 1 Ina message highlight the certificate server indicator 2 Press the Menu key 3 Click Import Server View the PGP key used to sign or encrypt a message 1 Ina message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Display Sender s PGP Key or Display Encryption PGP key Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak The message is strongly encrypted ay The message is weakly encrypted Digital signature indicators for PGP protected messages Q Your BlackBerry device verified the digital signature Qx Your device cannot verify the digital signature 62 PGP protected messages User Guide PGP protected messages Your device requires more data to verify the digital signature Your device trusts the sender s PGP key The sender s email address does not match the email address in the key or the sender s PGP key is revoked is not trusted cannot be verified or is not on your device lt The key status is not current or your device requires more data to verify the trust status of the key The sender s PGP key is expired Change your signing and encryption key Your BlackBerry device uses your PGP key to encrypt messages in the sent items folder and includes your PGP public key in messages that you send so that
189. one Type an email address or an MMS phone number e Ifthe contact is in your contact list click a contact Click an email address or MMS phone number 4 Type a message Press the key Click Send nu 33 User Guide Message basics Related topics Mailing lists 16 View the size of an MMS message before sending it 50 Reply to a message 1 In a message press the Menu key 2 Click Reply or Reply to All Forward a message You cannot forward MMS messages that contain content that is copyright protected 1 In a message press the Menu key 2 Perform one of the following actions e Click Forward e Click Forward As Click a message type Resend a message You cannot change an SMS text message or MMS message before you resend it 1 In a sent message press the Menu key 2 Perform one of the following actions e To change the message click Edit Change the message Press the Menu key Click Send e To change the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Press the Menu key Click Send e To resend the message without changing it click Resend Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message 1 Ina message list highlight the message 2 Press the Menu key 3 Click Delete Open a message If your BlackBerry device is associated with more than one email address you might be abl
190. ons click Security Options 2 Click PGP keys 3 Click a PGP key 4 Click View Subkey PGP key properties Revocation Status 219 User Guide PGP keys This field displays the revocation status of the PGP key at a specified date and time Trust Status This field displays the trust status of the PGP key A PGP key can be explicitly trusted the PGP key itself is trusted implicitly trusted the PGP key is associated with a private key on your BlackBerry device or not trusted the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device and a chain of digital signatures to a trusted key does not exist Creation Date This field displays the date that the PGP Universal Server generated the PGP key Expiration Date This field displays the date that the PGP Universal Server specified as the expiration date of the PGP key Email Address This field displays the email address that is associated with the PGP key Multiple Email Address fields might appear Public Key Type This field displays the standard to which the public key complies Your device supports RSA DSA and Diffie Hellman keys Key Usage This field displays approved uses of the PGP key Fingerprint This field displays the PGP key fingerprint in hexadecimal format When you send a PGP key your BlackBerry device sends the public key but does not send the corresponding private key In the device options
191. onus letters Vegetable bonus letters Use vegetable bonus letters in a word to gain bonus points To gain even more bonus points use multiple vegetable bonus letters in a single word 243 User Guide Star bonus letters Use star bonus letters in a word to gain bonus points Time bonus letters Use time bonus letters in a word to gain bonus time Adjust the volume Perform any of the following actions e To increase the volume press the Volume Up key e To decrease the volume press the Volume Down key e To mute the volume press the Mute key To turn off mute press the Mute key again Single player games Turn on tutorial mode 1 During a game press the Menu key 2 Click Game Options 3 Click General 4 Select the check box beside Show Tutorial Tips 5 Click OK Save a game You can save up to four games at one time During a game press the Menu key Click Save Game If necessary click a game to overwrite Type a name for the game Click OK uRWN gt Resume a game 1 On the Word Mole game home screen click Play 2 Click Resume Game 3 Click a game Submit a score to the Leaderboard on the Word Mole game web site At the end of a single player game you might be prompted to submit your score 244 Single player games User Guide Multiplayer games If you do not submit your score when prompted you can submit your score at a later time 1 Onthe High scores screen in the Username
192. ook to your device e Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now e Verify that data service is turned on e Ifyou use email message filters verify that the options for email message filters are set correctly e Verify that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from 66 User Guide Message troubleshooting e Verify that your device is not blocking messages For more information contact your administrator Related topics Find information about wireless coverage indicators 193 Turn off data service 195 Change an email message filter 39 Forward messages from a specific email message folder to your device 37 cannot file email messages Try performing the following actions e Verify that wireless email reconciliation is turned on e If your email message folders do not appear on your BlackBerry device reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help Related topics Reconcile email messages over the wireless network 159 cannot send SMS text messages Depending on your wireless service plan this feature might not be suppo
193. our device the first phone number that appears in the drop down list at the top of the screen is your SMS phone number Send an SMS text message You can send an SMS text message to up to ten recipients 1 Ina message list press the key 2 Click Compose SMS 3 Inthe To field perform one of the following actions e Type an SMS phone number include the country code and area code e Type a contact name e Type part of a contact name Click a contact 4 Type a message 5 Press the key 6 Click Send Related topics Mailing lists 16 Delete the history from an SMS text message 1 When replying to an SMS text message press the Menu key 2 Click Remove History Turn off AutoText for SMS text messages 1 In the device options click SMS 2 Set the Disable AutoText field to Yes 3 Press the Menu key 4 Click Save View more of the history in SMS text messages 1 In the device options click SMS 2 Set the Number of Previous Items field 3 Press the Menu key 4 Click Save 44 User Guide SMS text messages Store SMS text messages on your SIM card Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported If you set your SIM card to store SMS text messages the SIM card does not delete SMS text messages after the BlackBerry device imports them to a message list 1 In the device options click SMS 2 Set th
194. out the key store Key stores The key store on your BlackBerry device might store the following items To access these items in the key store you must type a key store password e personal certificates certificate and private key pairs e certificates that you download using the certificate synchronization tool of the BlackBerry Desktop Manager e certificates that you download from an LDAP certificate server e certificates that you add from a message e personal PGP keys public and private key pairs e PGP public keys that you download from an LDAP certificate server e PGP public keys that you add from a message e root certificates that are included in the BlackBerry Desktop Software 225 User Guide Key stores Change the key store password 1 In the device options click Security Options 2 Click Key Stores 3 Press the Menu key 4 Click Change Password Synchronize the key store password with the device password Ifyou synchronize the key store password with the device password when you change the device password the key store password changes to match it automatically In the device options click Security Options Click Key Stores Change the Synchronize Key Store Password to Device Password field to Yes Press the Menu key Click Save OuRWNS Change when your device deletes the key store password 1 In the device options click Security Options 2 Click Key Stores 3 Change the Private Ke
195. ow your phone number appears in the phone application In the device options click Advanced Options Click SIM Card Highlight the phone number Press the Menu key Click Edit SIM Phone Number Type your phone number 28 User Guide Phone troubleshooting cannot check my voice mail Try performing the following actions e Ifyou have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key your device calls the voice mail access number for your active phone number Check the voice mail for your alternate phone number e You need a voice mail access number to check your voice mail To obtain a voice mail access number contact your wireless service provider or administrator cannot make calls using a voice command Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Ifyou are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device e Verify that your screen is unlocked e Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported Related topics Change the voice dialing language 16 Lock the screen 207
196. posing a message press the Menu key 2 Click Attach Address or Attach Contact 3 Click a contact 31 User Guide Message basics Add a signature To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information In a message list press the Menu key Click Options Click Email Settings If necessary change the Message Services field Set the Use Auto Signature field to Yes In the text box that appears type a signature Press the Menu key Click Save ONAN ARWNS Your signature is added to email messages after you send them Delete the disclaimer from an email message If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them 1 When composing an email message press the Menu key 2 Click Remove Disclaimer To add the disclaimer again press the Menu key Click Add Disclaimer Create a link for a PIN You can create a link for a PIN in messages calendar entries tasks or memos If you click the link you can send a PIN message When typing text type pin and the PIN Send an email message
197. ppears in your browser Screen Capturing Specify whether third party applications can take screen shots of the device screen Security Timer Reset Specify whether third party applications can reset the duration that your device remains unlocked after you stop using it Data permissions for third party applications is Email Set whether third party applications can access email messages SMS text messages MMS messages or PIN messages on your BlackBerry device Organizer Data Set whether third party applications can access organizer data such as contacts calendar entries tasks or memos Files Set whether third party applications can access files that you store on your device For example you can set whether third party applications can access files that you transfer to your device using the media manager tool of the BlackBerry Desktop Manager or Bluetooth technology Security Data Set whether third party applications can access certificates or keys in the key store on your device Security troubleshooting cannot download If you changed the connection type that your BlackBerry device uses to connect to the LDAP certificate server try switching to the default connection type cannot unlock my device using my smart card Try performing the following actions e Verify that the correct smart card is inserted in the smart card reader e Verify that the smart card is inserted in the smart card reader
198. press the Escape key Click Password Type the password Press the Enter key Click Retrieve Click Yes AnNRWNS View tracked changes in a document 1 Ina document press the Menu key 2 Click Show Changes To hide tracked changes press the Menu key Click Hide Changes View the table of contents in a document Depending on the document type you might not be able to view the table of contents 1 Ina document press the Menu key 2 Click Table of Contents To move to a specific heading click a heading Click View Spreadsheet attachments Move to a specific cell 1 In a spreadsheet press the Menu key 2 Click Go to Cell 3 Type the cell co ordinates 4 Press the Enter key View the content of a cell In a spreadsheet click a spreadsheet cell 73 User Guide View a list of worksheets 1 In a spreadsheet press the Menu key 2 Click Table of Contents To move to a specific worksheet click a worksheet Click View Switch worksheets 1 In a spreadsheet press the Menu key 2 Click Next Sheet or Prev Sheet Change the size of a column In a spreadsheet perform one of the following actions e To change the size of a column click the column label Click a size e To view all the text in a column click the column label Click Fit Media attachments e To change the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner of the spreadshee
199. ptions for animated graphics so that they repeat less often on web pages Related topics Delete the original text from a reply message 36 Blind carbon copy a contact 31 Set the brightness of the backlighting 149 Turn off a wireless connection 193 Format the device memory or a media card If you format the BlackBerry device memory or a media card all the files in the device memory or on the media card are deleted 1 In the device options click Memory 2 Press the Menu key 3 Click Format 4 Complete the instructions on the screen View the amount of available memory To view the amount of memory available for application data or for storing files in the BlackBerry device memory or on a media card in the device options click Memory Best practice Optimizing your device performance Try to maintain at least 400 KB of application memory on your BlackBerry device To increase the amount of application memory try deleting items that you do not need from your device Consider the following guidelines e Delete old email and MMS messages especially messages with attachments e Delete contacts that are already in your organization s address book e Delete applications and languages that you do not use e Ifyou recently upgraded the BlackBerry Device Software over the wireless network delete the previous version of the BlackBerry Device Software e Clear the browser cache To use less memory try changing options
200. r certificate chain In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Fetch Status or Fetch Chain Status uRWNo Change the trust status of a certificate In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Trust or Distrust If necessary perform one of the following actions e To trust the highlighted certificate click Selected Certificate e To trust the highlighted certificate and all the other certificates in the chain click Entire Chain Du RWNS Revoke a certificate If you revoke a certificate the certificate is revoked only in the key store on your BlackBerry device Your device does not update the revocation status on the certificate authority or CRL servers 1 In the device options click Security Options 2 Click Certificates 216 User Guide Highlight a certificate Press the Menu key Click Revoke Click Yes Change the Reason field Click OK ONANAW To cancel a certificate hold highlight the certificate Press the Menu key Click Cancel Hold Certificate revocation reasons Unknown The revocation reason does not match any of the predefined reasons Key Compromise A person who is not the key subject might have discovered the private key value CA Compromise Someone might have revealed the private key of the certificate issuer Change in Affi
201. r memos that are stored on your BlackBerry device Memos Create a memo 1 Inthe memo list click Add Memo 2 Type the memo information 3 Press the Menu key 4 Click Save Change a memo 1 Inthe memo list highlight a memo 2 Press the Menu key 3 Click Edit 4 Change the memo information 129 User Guide Memos 5 Press the Menu key 6 Click Save Send a task or memo 1 Inthe task list or memo list highlight a task or memo 2 Press the Menu key 3 Click Forward As 4 Click a message type Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check Delete a memo 1 Inthe memo list highlight a memo 2 Press the Menu key 3 Click Delete Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an applica
202. re turned on your device compresses device data before encrypting it Memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry device Examples of sensitive data include sensitive data in the cache for the key store browser unencrypted data from email messages LDAP authentication passwords and data from certificate and key searches When memory cleaning is turned on the memory cleaning application is designed to delete sensitive data automatically in the following situations e when you insert your device in a holster e when you do not use your device for a specified period of time e when you synchronize with your computer e when you change the time or the time zone for your device e when you lock your device In the device options click Security Options Click Memory Cleaning Change the Status field to Enabled Press the Menu key Click Save VuaRWnNo 212 User Guide Certificates 1 In the device options click Security Options 2 Click Memory Cleaning 3 Perform any of the following actions e To prevent your BlackBerry device from deleting sensitive data when you insert your device in a holster change the Clean When Holstered field to No e To prevent your device from deleting sensitive data when your device remains idle for a specified period of time change the Clean When Idle field to No e To change how long your device waits after you stop us
203. recipients can encrypt their reply messages In the device options click Security Options Click PGP Change the Default Key field Press the Menu key Click Save uRWNo Change options for downloading attachments in encrypted messages 1 In the device options click Security Options 2 Click PGP 3 Perform one of the following actions e To download attachments in encrypted messages automatically change the Retrieve Encrypted Attachment Information field to Automatically e To download attachments in encrypted messages manually change the Retrieve Encrypted Attachment Information field to Manually e To prevent your BlackBerry device from downloading attachments in encrypted messages change the Retrieve Encrypted Attachment Information field to Never 4 Press the Menu key 5 Click OK 63 User Guide PGP protected messages Change the default signing and encryption option Your BlackBerry device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously If you have sent a message to or received message from the contact previously your device tries to use the signing and encryption option that was used for the last message 1 In the device options click Advanced Options Click Default Services Change the Default Encoding field Press the Menu key Click Save nawy About message classifica
204. reconciliation conflicts Set the On Conflicts option for each email address that is associated with your BlackBerry device In a message list press the Menu key Click Options Click Email Reconciliation If necessary change the Message Services field Set the On Conflicts field Press the Menu key Click Save NOMRWNS 160 User Guide Manage data synchronization conflicts Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Manager For more information about managing conflicts that occur during organizer data synchronization see the BlackBerry Desktop Software Online Help About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data including messages organizer data fonts saved searches and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help If your device is associated with an email account that uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your device over the wireless network To restore synch
205. ress and hold the Volume Down key e Ifyou are using a headset to amplify the volume for songs ring tones and videos press the Volume Up key until you reach the highest volume setting Press the Volume Up key four times quickly Typing shortcuts e To insert a period press the Space key twice The next letter is capitalized User Guide Typing shortcuts e To capitalize a letter hold the letter key until the capitalized letter appears e To turn on NUM lock hold the 123 key until the lock indicator appears on the 123 key To turn off NUM lock press the 123 key again e To turn on CAP lock hold the Shift key until the lock indicator appears on the Shift key To turn off CAP lock press the Shift key again e To insert an at sign or a period in an email address field press the Space key e To type a symbol press the Symbol key To see more symbols press the Symbol key again e To place the cursor within text click the screen To move the cursor one character at a time touch the screen near the cursor until the cursor changes from a solid box to an outlined box Slide your finger to move the cursor e To cut or copy text and paste it into another application simultaneously touch the screen before and after the text that you want to copy Click the cut or copy icon at the bottom of the screen Place the cursor where you want to insert the cut or copied text Press the Menu key Click Paste e To change the typing input languag
206. rn off notification for smart card connections In the device options click Security Options Click Smart Card Change the LED Session Indicator field to Disabled Press the Menu key Click Save uRWNS To turn on notification for smart card connections change the LED Session Indicator field to Enabled 230 User Guide Software tokens Software tokens About software tokens You might need a software token to log in to a VPN A software token includes a token code that your BlackBerry device regenerates periodically and a PIN For more information about software tokens contact your administrator Change the PIN for a software token on your device 1 In the device options click Security Options 2 Click Software Tokens 3 Click a software token 4 Click Specify PIN About security self tests Security self tests are designed to verify that security software is implemented correctly on your BlackBerry device The tests should run automatically when your device restarts Verify security software 1 In the device options click Security Options 2 Click General Settings 3 Press the Menu key 4 Click Verify Security Software Third party application control About permissions for third party applications You can set permissions that control how third party applications on your BlackBerry device interact with the other applications on your device For example you can control whether third party appli
207. ronized organizer data over the wireless network you must have an activation password For more information contact your administrator Prerequisites Restoring data over the wireless network e Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator e Your device must be connected to the wireless network e Your administrator must provide you with an enterprise activation password Delete all device data Before you delete your BlackBerry device data consider backing up the data so that you have a copy on your computer before you delete it from your device CAUTION If you have turned on content protection the process for deleting all device data can take up to an hour to complete You cannot stop the process after you start it If you reset your device the process continues after the device restarts In the device options click Security Options Click General Settings Press the Menu key Click Wipe Handheld To delete all third party applications from your device select the Include third party applications check box Click Continue Type blackberry NOMRWNS Empty the deleted items folder on your computer from your device To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more inform
208. rprise Server that supports this feature In a message list press the Menu key Click Search Specify the search criteria Press the Menu key Perform one of the following actions e To search for messages without saving your search criteria click Search e To save the search criteria click Save Type a title Press the Menu key Click Save e To search for messages using the criteria from your last search click Last Press the Menu key Click Search uRWnNo Note If you search for messages your device does not search attachments To stop a search press the Escape key Search Type Change whether you search for messages on your BlackBerry device or for messages in an email application on your computer or in another integrated email account Name Specify one or more contacts or email addresses that your device should search for in messages You can also specify part of aname to widen the search In Change the type of address field that your device should search in for the name or email address Subject Specify one or more words that your device should search for in the subject of messages Message Specify one or more words that your device should search for in the body of messages Include Encrypted Messages Specify whether your device searches encrypted messages plain text messages and digitally signed messages 155 User Guide Messages attachments and web pages Service If your device is associate
209. rted Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area e Verify that fixed dialing is turned off Related topics Find information about wireless coverage indicators 193 Fixed dialing 22 am not receiving SMS text messages Depending on your wireless service plan this feature might not be supported Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area The number of new or unopened messages is different than expected The number of new or unopened messages includes saved messages and filed messages If you have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox your device files the message Related topics View messages in a specific folder 35 67 User Guide Message troubleshooting Some messages no longer appear on my device If your BlackBerry application memory is full or you have more than 65 000 email PIN SMS text and MMS messages your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is
210. rts e Show Others Certs Show CA Certs Show Root Certs To view all the certificates on your BlackBerry device press the Menu key Click Show All Certs Send a certificate When you send a certificate your BlackBerry device sends the public key but does not send the corresponding private key In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Send via Email or Send via PIN URWNS Delete a certificate In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Delete uRWN gt View the certificate chain for a certificate In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Show Chain uRWN gt Certificates 215 User Guide Certificates Certificate status indicators The certificate has a corresponding private key that is stored on your BlackBerry device or a smart card The certificate chain is trusted and valid and the revocation status of the certificate chain is good The revocation status of the certificate chain is unknown or a public key for a certificate in the certificate chain is weak Xx 4 The certificate is untrusted or revoked or a certificate in the certificate chain is untrusted revoked expired not valid or cannot be verified Check the revocation status of a certificate o
211. ry Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month Change a task In the task list highlight a task Press the Menu key Click Open Change the task information Press the Menu key Click Save DAuRWNS Change the status of a task 1 Inthe task list highlight a task 2 Press the Menu key 3 Perform one of the following actions e To mark the task as complete click Mark Completed e To mark the task as deferred in progress or waiting click Open Set the Status field Press the Menu key Click Save Hide completed tasks 1 Inthe task list press the Menu key 2 Click Hide Completed 127 User Guide Tasks Send a task or memo 1 Inthe task list or memo list highlight a task or memo 2 Press the Menu key 3 Click Forward As 4 Click a message type Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Ina message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore Al
212. ry Press the Menu key Click Save Sort contacts tasks or memos by category 1 2 3 In the contact list task list or memo list press the Menu key Click Filter Select the check box next to a category Delete a contact task or memo from a category uRWN gt When changing a contact task or memo press the Menu key Click Categories Clear the check box beside the category Press the Menu key Click Save 131 User Guide Calculator 1 In the contact list task list or memo list press the Menu key 2 Click Filter 3 Highlight a category 4 Press the Menu key 5 Click Delete Note When you delete a category contacts tasks or memos in the category are not deleted Calculator If you are using your BlackBerry device in landscape view there are additional functions available for use e Ifyou are using your device in portrait view to use the alternate function on a key press the Arrow key Press a key on the calculator surement 1 In the calculator type a number 2 Press the Menu key 3 Perform one of the following actions e To convert the number from imperial to metric click To Metric e To convert the number from metric to imperial click From Metric 4 Click a conversion type 132 User Guide Notifications Notifications Notification basics ULILICGLIU gt d A gt 0U U Pr rONICS Sound profiles define how your BlackBerry device notifies you of calendar an
213. s Transfer field Press the Menu key Click Save To share contacts with Bluetooth enabled devices again change the Contacts Transfer field to All Entries Restrict outgoing calls AuRWNS In the device options click Bluetooth Press the Menu key Click Options Set the Allow outgoing calls field to Never or If Unlocked Press the Menu key Click Save 167 User Guide Make your BlackBerry device discoverable In the device options click Bluetooth Press the Menu key Click Options Set the Discoverable field to Yes Press the Menu key Click Save Au RWNS Change the pairing name for your BlackBerry device In the device options click Bluetooth Press the Menu key Click Options In the Device Name field type a name for your BlackBerry device Press the Menu key Click Save AuURWNS Turn off Bluetooth connection notification In the device options click Bluetooth Press the Menu key Click Options Change the LED Connection Indicator field to Off Press the Menu key Click Save Au RWNS To turn on Bluetooth connection notification again change the LED Connection Indicator field to On Turn off the prompt that appears when connecting or pairing In the device options click Bluetooth Highlight a Bluetooth enabled device Press the Menu key Click Device Properties Set the Trusted field to Yes Press the Menu key Click Save NDAN To turn on the prompt again se
214. s a digital document that binds the identity and public key of a certificate subject Each certificate has an corresponding private key that is stored separately A certificate authority signs the certificate to indicate that it is authentic and can be trusted CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation list CRL server A BlackBerry device uses a CRL server to check the most recently published revocation status of a certificate Certificate authorities publish certificate revocation lists on CRL servers DSA Digital Signature Algorithm ECC Elliptic Curve Cryptography FDN 247 User Guide Fixed Dialing Number FIPS Federal Information Processing Standards GPS Global Positioning System GSM Global System for Mobile communications HTTP Hypertext Transfer Protocol IP Internet Protocol LDAP Lightweight Directory Access Protocol LDAP certificate server A BlackBerry device uses an LDAP certificate server to search for and download certificates and PGP keys LED light emitting diode mass storage mode Glossary Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer MCC mobile country code MMS Multimedia Messaging Service MNC mobile network code MTP Media Transfer Protocol OCSP Online Certificate Status Protocol OCSP server 248 User Guide Glo
215. s before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save Au RWNS View the number of calendar entries stored in a calendar 1 In a calendar press the Menu key 2 Click Options 3 Click a calendar The Number of Entries field displays the number of entries that are stored in the calendar About multiple calendars If your BlackBerry device is associated with multiple email accounts you might have multiple calendars on your device For example if your device is associated with a work email account and a personal email account you might be able to view your work calendar and your personal calendar on your device If you have multiple calendars on your device you can schedule and manage appointments and meetings in each calendar For more information contact your wireless service provider Switch calendars 1 In a calendar press the Menu key 2 Click Select Calendar 3 Click a calendar Use color to differentiate calendars 1 In a calendar press the Menu key 2 Click Options 125 User Guide Click a calendar Change the Appointment Color field Press the Menu key Click Save aun Rw Change the calendar that reminds you of appointments
216. s epaanthancuesliauscaeustiese iveabbedboondsaystotess 173 GPS technology troubleshooten AE E ei Ee tence seca GEEAE Ea AA ETENEE T DESENE EE EEES EE SATA AENDE 173 175 175 177 Maps bookmarks 177 Map Options onioni nnar EENAA NEETA ERREN SENEE SE SEELEN A SE AANE 178 Maps troubleshooting cssisiccsicisescsvsassavisssiscisesudsosctsvcotsvesusiavdessesssdetesaveslacavestascxteessbncsuianoteenscis esis RE NNN EUN aah nauk sede nasi anise ASE VREE 180 BlackBerry Messenger 181 Contacts 181 Groups 182 Conver atO NS inna E ETA TO cnet tens EAA T EIRE A E ceaetay tous ousted E E CRE ETE 183 Avala byson eiriaa N O AE A E ASTEN NANCE OE SEEE E EAA 186 E A E AE E E A E E E 189 Switi applicatio Senne Ere RE a ir e hE I iri EESE ERRES Eni N SEES AS iA ETES rs r TEHETE 189 Add update or downgrade an application using the application center 189 Add an application 189 View properties for amappliGation ssscciscscsiccsncsccnccsorssccresoassvenssesasdeoussenussecnsssescenastebesdesescioassoveddewsClevetsapesboestasessouettenesbusaceiosanncsdsedtdeeet shedsesnssosdecactesensecessiestsnsceiseosbere 189 Delete a third par applica tyr s cjei ccscs lt ssossssisacctescsadasescesbsuecs epbieecbsncobancbaxevesgont3 aczsecabuveetascotavestuecsisebsaseetsncobitedidbtsncosvteddeaerdscebivsgharsabiestidtvedsectistetitesniveehiecshnteeaeee 189 Receive a device password prompt before you add an application
217. s for web pages that you visit frequently When you add a bookmark you can set whether you want the browser to check the web page for updates periodically Bookmarks for web pages that have been updated since the last time you visited them appear in italic 1 On a web page press the Menu key 2 Click Add Bookmark 3 4 5 Click Add In the Auto Synchronize field set how often the browser should check for updates to the web page In the Start time field set the time of day when the browser should start checking for updates If you visit the web page offline the browser displays the content that was current the last time that you viewed the web page online 98 User Guide Change a bookmark for a web page In the browser press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Edit Bookmark Change the bookmark Click Accept NOMRWNS Send a bookmark for a web page In the browser press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Send Bookmark Click a message type AuRWNS To return to the browser after you send the message press the Escape key Delete a bookmark for a web page In the browser press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Delete Bookmark URWN gt Add a bookmark folder for web pages In the browser press the Menu key Click Bookmarks Highlight a bookmark folder
218. sortium All other trademarks are the property of their respective owners Portions of the BlackBerry Device Software are copyright 2007 2008 The FreeType Project www freetype org All rights reserved The BlackBerry smartphone and other devices and or associated software are protected by copyright international treaties and various patents including one or more of the following U S patents 6 278 442 6 271 605 6 219 694 6 075 470 6 073 318 D445 428 D433 460 D416 256 Other patents are registered or pending in the U S and in various countries around the world Visit www rim com patents for a list of RIM as hereinafter defined patents This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com go docs is provided or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by Research In Motion Limited and its affiliated companies RIM and RIM assumes no responsibility for any typographical technical or other inaccuracies errors or omissions in this documentation In order to protect RIM proprietary and confidential information and or trade secrets this documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM makes no commitment to prov
219. ss the Menu key Click My Preferred Network List Highlight a wireless network Press the Menu key Click Move Click the new location Press the Menu key Click Save OSONDAN Delete a wireless network from the preferred wireless network list To perform this task your BlackBerry device must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported In the device options click Mobile Network Press the Menu key Click My Preferred Network List Highlight a wireless network Press the Menu key Click Delete Press the Menu key Click Save ONAN ARWN Turn off data service Depending on your wireless service plan you might be able to turn off data service email PIN and MMS messages and browser service on your BlackBerry device so that only phone and SMS text messaging services are available For more information contact your wireless service provider 1 In the device options click Mobile Network 2 Perform one of the following actions e To turn off data service change the Data Services field to Off 195 User Guide About roaming e To turn off data service when roaming change the Data Services field to Off When Roaming 3 Press the Menu key 4 Click Save About roaming In most cases your BlackBerry device automatically connects to an appropriate wireless network when you travel outside your wireless service provider s wireless co
220. ssary A BlackBerry device uses an OCSP server to check the revocation status of a certificate on demand personal certificate A personal certificate is a certificate that a certificate authority assigns to a user personal PGP key A personal PGP key is made up of a PGP public key and PGP private key for a user PIN personal identification number private key A private key is a key that only the certificate subject can use Private key information is not distributed publically BlackBerry devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive public key A public key is a key that people other than the certificate subject can use BlackBerry devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects root certificate A root certificate is a self signed certificate and usually belongs to a certificate authority SAN subject alternative name SDN A service dialing number SDN is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your device service such as the current call forwarding status SHA Secure Hash Algorithm SIM Subscriber Identity Module S MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Servic
221. t Click a size e To change the column size for all spreadsheets press the Menu key Click Options Set the Column Width field Press the Menu key Click Save Set display options for a spreadsheet 1 In a spreadsheet press the Menu key 2 Click Options 3 Perform any of the following actions e To view the gridlines in the spreadsheet set the Show Gridlines field to Yes e To label spreadsheet rows with numbers and columns with letters set the Display Labels field to Yes 4 Press the Menu key 5 Click Save Media attachments View a list of pages in a multi page tif file attachment You can view a list of pages in a multi page tif file attachment such as a scanned fax document saved as a tif file 1 Ina multi page tif file attachment press the Menu key 2 Click Table of Contents To move to a specific page click a page 74 User Guide Switch pages in a multi page tif file attachment 1 Ina multi page tif file attachment press the Menu key 2 Click Next Page or Prev Page Presentation attachments Switch presentation views 1 In a presentation press the Menu key 2 Perform one of the following actions e To view text only click View Text e To view text and slides click View Both To view the presentation in its original format click View Slides Switch slides 1 Ina presentation press the Menu key 2 Click Next Slide or Prev Slide Rotate a slide 1 When viewing a slide in sli
222. t expressly covered by a license or other agreement with RIM Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server BlackBerry Desktop Software and or BlackBerry Device Software 252 User Guide Legal notice The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and or their counterparts in other nations 4 901 307 5 490 165 5 056 109 5 906 865 5 109 390 5 511 073 5 267 261 5 544 196 5 267 262 5 600 754 5 414 796 5 657 420 5 710 784 5 778 338 BlackBerry Storm 9500 smartphone model number RCC51UW Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham Surrey TW20 9LF United Kingdom Published in Canada 5 504 773 5 228 054 5 568 483 5 416 797 5 101 501 5935239 5 337 338 5 659 569 253
223. t first If no wireless network on the list is available your device is designed to connect to another available wireless network automatically Note Extra fees usually apply when you roam For more information about roaming fees contact your wireless service provider Add a wireless network to the preferred wireless network list To perform this task your BlackBerry device must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported In the device options click Mobile Network Press the Menu key Click My Preferred Network List Press the Menu key Click Add Network Perform one of the following actions ANRWNS 194 User Guide Change the order of preferred wireless networks e Toscan for a wireless network to add click Select From Available Networks Click a wireless network Click Select Network Toscan for a wireless network that is already known to your device click Select From Known Networks Click a wireless network Click Select Network e To add a wireless network click Manual Entry Set the priority for the wireless network Type the MCC and MNC 7 Press the Menu key 8 Click Save Change the order of preferred wireless networks To perform this task your BlackBerry device must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported In the device options click Mobile Network Pre
224. t support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer 163 User Guide Bluetooth technology 164 User Guide Bluetooth technology Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth technology is designed to enable you to establish a wireless connection between your BlackBerry device and a Bluetooth enabled device such as a handsfree car kit or wireless stereo headset After you pair your BlackBerry device with a Bluetooth enabled device you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device a typical range is approximately 10 meters When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device Bluetooth icons appear in the device status section of the screen For more information about Bluetooth icons see the printed documentation that came with your BlackBerry device Turn on Bluetooth technology 1 In the device options click Bluetooth 2 Press the key 3 Click Enable Bluetooth To turn off Bluetooth technology press the key Click Disable Bluetooth Pair with a Bluetooth enabled device Some Bluetooth enabled devices have a passkey that you must type before you can pair
225. t the Trusted field to No Turn off a Bluetooth profile 1 In the device options click Bluetooth 168 Bluetooth technology options User Guide Bluetooth technology options Press the Menu key Click Options Clear the check box beside one or more Bluetooth profiles Press the Menu key Click Save DaN Related topics Bluetooth profiles 169 Headset HSP This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Headset profile Handsfree HFP This profile allows you to connect your device to Bluetooth enabled headsets and car kits that support the Handsfree profile Serial Port Profile This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity wireless bypass and data transfer Desktop Connectivity This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can synchronize your organizer data Wireless Bypass This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network Your device must be associated with an email account that uses a BlackBerry Enterprise Server Data Transfer This service allows you to connect your device to Bluetooth enabled
226. te it from your device To change attachments that you download you can use third party editing applications such as Word to Go Slideshow to Go and Sheet to Go that are designed for use on BlackBerry devices To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator In a message press the Menu key If necessary click Retrieve Attachment Information Click Open Attachment If necessary on the Attachments screen click an attachment If necessary in the dialog box click an option URWNS To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator With the cursor in the body of the message press the Menu key Click Download Attachment Click Download Highlight the folder that you want to save the attachment in Press the Menu key Click Select Folder AuURWNS 1 Ina message highlight an attachment that you are downloading 71 User Guide Attachment basics 2 Press the Menu key 3 Click Cancel Download Open a link in an attachment Some attachments might contain links to embedded con
227. ted topics Legal notice 251 82 User Guide Playing media files and recording voice notes Download a Home screen background Depending on your wireless service plan this feature might not be supported 1 In the media application click Pictures 2 Click a category 3 Press the Menu key 4 Click Download Images Playing media files and recording voice notes Play a media file 1 In the media application click a media type 2 If necessary click a category 3 Click a song ring tone video or voice note Note To view other songs or videos while playing a song or video press the Menu key Click Music Library or Video Library To stop playing a media file click the stop icon Related topics Transfer a file between your device and your computer using mass storage mode or MTP 81 Transfer a file between your device and your computer using the Roxio Media Manager 81 Play a song or video on a web page 1 In the browser click a link for a song or video 2 Click Open Shuffle songs 1 In the media application click Music 2 Perform one of the following actions e To shuffle all songs click Shuffle Songs e To shuffle all the songs in a category click a category Click a song Press the Menu key Click Shuffle To stop shuffling songs press the Menu key Click Shuffle Pause a media file When playing a song video or voice note click the pause icon To resume playing the song video or voice note clic
228. tent such as tables pictures footnotes text boxes or comments 1 In an attachment click a link 2 Press the Menu key 3 Click one of the following menu items e Get Link e Retrieve To return to the attachment press the Escape key View properties for an attachment You can view the size author publication date and other attachment properties for an attachment 1 In an attachment press the Menu key 2 Click Retrieve Info or View Info Set font options for an attachment 1 In an attachment press the Menu key 2 Click Options 3 Set the font fields 4 Press the Menu key 5 Click Save Search for text in a message in an attachment or on a web page To search for text in a presentation attachment you must view the presentation in text view or in text and slide view 1 Ina message in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next 72 User Guide Document attachments Document attachments Open a password protected pdf file attachment To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator When the Password protected document message appears
229. the Menu key Click Delete URWNS Viewing pictures View a picture 1 Inthe media application click Pictures 2 Click a category 3 Click a picture Related topics Transfer a file between your device and your computer using mass storage mode or MTP 81 Transfer a file between your device and your computer using the Roxio Media Manager 81 Use a picture as the Home screen background 1 In the media application click Pictures 2 Click a category 3 Highlight a picture 4 Press the key 5 Click Set As Home Screen Image To clear the picture from the Home screen press the key Click Reset Home Screen Image View pictures as a slide show A slide show displays all pictures in a category or folder 1 Inthe media application click Pictures 2 Click a category 3 If necessary click a folder 88 Viewing pictures User Guide 4 Highlight a picture 5 Press the Menu key 6 Click View Slide Show To close the slide show press the Escape key Change the number of seconds between slides in a slide show In the media application press the Menu key Click Options Change the Slide Show Interval field Press the Menu key Click Save OuRWN gt View pictures by name 1 In the media application click Pictures 2 Click a category 3 Press the Menu key 4 Click View List Zoom in to or out from a picture On a picture touch the screen twice quickly To zoom out press the Escap
230. the camera or twice in the media application Zoom in to or out from a picture On a picture touch the screen twice quickly To zoom out press the Escape key Record a video 1 In the video camera click the record icon 2 To pause recording click the pause icon again Note The approximate amount of memory available for saving videos to the device memory or the media card appears in the lower left corner of the screen Related topics Play a media file 83 77 User Guide Camera and video camera options Camera and video camera options Change the picture size The larger the picture the more memory the picture requires In the camera press the Menu key Click Options Change the Picture Size field Press the Menu key Click Save OuRWN gt Set picture quality You can set the fineness of detail that the camera captures in pictures The finer the detail of a picture the more memory the picture requires In the camera press the Menu key Click Options Set the Picture Quality field Press the Menu key Click Save OuRWN gt Change the video size and format The larger the video the more memory the video requires In the video camera press the Menu key Click Options Change the Video Format field Press the Menu key Click Save URWN gt Change the location for storing pictures or videos 1 In the camera or video camera press the Menu key 2 Click Options 3 Perform any of the fo
231. the device options click Security Options 2 Click S MIME 3 Change the Warn about problems with my certificates field to No 59 User Guide PGP protected messages 4 Press the Menu key 5 Click Save To turn on the prompt again change the Warn about problems with my certificates field to Yes Some signing and encryption options are not available on my device Try performing the following actions e Verify that the email account that you are using supports all signing and encryption options e Ifyou use message classifications verify that the message classification supports the signing or encryption options that you want Try using a different message classification I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry Enterprise Server your administrator might have set options to prevent you from opening attachments in encrypted messages or you might have received the message from an email account that does not support attachments in encrypted messages You cannot open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server PGP protected messages About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you s
232. the device options click Security Options Click Key Stores Change the Certificate Status Expires After field Press the Menu key Click Save uRWNS Your BlackBerry device downloads a new revocation status automatically when your device uses a key store item with a status that is older than the time limit that you set In the device options click Security Options Click Key Stores Change the Accept Unverified CRLs field to No Press the Menu key Click Save uRWN gt Your BlackBerry device rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection Service cannot verify Smart cards Smart cards store certificates and private keys You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry device but you cannot import private keys As a result private key operations such as signing and decryption use the smart card and public key operations such as verification and encryption use the public certificates on your device 227 User Guide Smart cards If you use a smart card certificate to authenticate to your device after you connect your smart card reader to your device your device requests authentication from the smart card each time that you unlock your device If the S MIME Support Package for BlackBerry devices is installed on your device you can use smart card certificates to send S MIME protected messages Two factor authen
233. tication which requires an item that you have for example a smart card and an item that you know for example a pass phrase is designed to provide additional security for your BlackBerry device You can use a smart card for two factor authentication when you log in to your device or you can use a software token for two factor authentication when you use your device with RSA software as a hardware token If you use two factor authentication you must type your pass phrase when you e unlock your device e change a general security option on your device e change a smart card option e use your device with RSA software You must have set a BlackBerry device password and have the smart card password that you received with your smart card 1 In the device options click Password 2 Change the User Authenticator field to Smart Card 3 Press the Menu key 4 Click Save 5 Complete the instructions on the screen In the device options click Security Options 1 2 Click Certificates 3 Press the Menu key 4 Click Import Smart Card Certs 5 Type your smart card password 6 Select the check box beside a certificate 7 Click OK 8 Type your key store password 9 Click OK In the device options click Security Options 2 Click Smart Card 228 User Guide Smart cards 3 Change the Lock On Card Removal field to Enabled 4 Press the Menu key 5 Click Save If you use two factor authenticatio
234. tion press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save Au RWNS View the number of tasks or memos stored on your device 1 In the task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry device 130 User Guide Categories About categories Categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the contact list the task list and the memo list and changes that you make in one application are made in all applications Create a category for contacts tasks or memos AnNRWNS In the contact list task list or memo list press the Menu key Click Filter Press the Menu key Click New Type a name for the category Press the Enter key Categorize a contact task or memo oRWNS When creating or changing a contact task or memo press the Menu key Click Categories Select the check box beside a catego
235. tions If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose forward or reply to based on the classification that you assign to the message Your administrator specifies the message classifications that you can use If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the sent items folder Change the default message classification To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously If you have sent a message to or received a message from the contact previously your device tries to use the message classification that was used for the last message In the device options click Advanced Options
236. turned on and in the message options the Delete On field is set to Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device A message or attachment does not appear or is truncated Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All e Ifyou are downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again HTML email messages do not appear correctly Try performing the following actions e To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator e Wait for a short period of time Your device receives long messages and attachments in sections e Try viewing your message in plain text Press the Menu key Click Get Plain Text Some email message folders appear dimmed If you cannot forward email messages from an email message folder the check box beside the folder appears dimmed Try performing the following actions e Wait for a few seconds The email message folders might become available after a short period of time e Turn off wireless email reconcil
237. turned on but your device is not connected to another Bluetooth enabled device Red Bluetooth technology is turned off 193 User Guide Turn on wireless coverage notification Turn on wireless coverage notification In the device options click Screen Keyboard Set the LED Coverage Indicator field to On Press the Menu key Click Save RWN gt When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off wireless coverage notification again set the LED Coverage Indicator field to Off Change the connection speed for the wireless network A faster connection speed requires more battery power Depending on your wireless service provider you might not be able to change the connection speed for the wireless network 1 In the device options click Mobile Network 2 Change the Network Mode field 3 Press the Menu key 4 Click Save About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling You can use the preferred wireless network list to control the order in which your BlackBerry device uses these other wireless networks Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list When you travel your device scans for the wireless networks on this lis
238. u have turned on the connection to the wireless network 196 User Guide Wireless network coverage troubleshooting Verify that you are connected to your wireless service provider s network If you switched wireless networks manually your device remains connected to that wireless network until you select your wireless service provider s network again If you have set a specific speed for wireless network connections verify that you are in a wireless coverage area that supports the connection speed Related topics Turn off a wireless connection 193 Switch wireless networks manually 196 197 User Guide Power battery and memory 198 User Guide Power battery and memory Power battery and memory Turn off your device Depending on your theme the location or name for Turn Power Off might differ from the location or name in this procedure For more information about application locations and names see the printed documentation that came with your BlackBerry device e Ifyou have not set your device to turn on and turn off automatically at specific times hold the Power key e Ifyou have set your device to turn on and turn off automatically at specific times on the Home screen click Turn Power Off If you want the device to stay turned off until you press the Power key click Full Power Off If you want the device to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your device to tur
239. u key 2 Click Add Web Feed 3 Select the check box beside a web feed 4 Inthe Auto Synchronize field set how often the browser should check for updates to the web feed 5 Inthe Start time field set the time of day when the browser should start checking for updates 6 Click Add 1 Ina web feed highlight a title 2 Press the Menu key 3 Perform one of the following actions 100 User Guide Web feeds e To view a summary of the story click Show Description e To view the full story click Read Story To hide a description highlight a title Press the Menu key Click Hide Description If your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service you can listen to web feed content that does not exceed 5 MB If your device is associated with an email account that uses the BlackBerry Enterprise Server you might not be able to listen to web feed content that exceeds 128 KB For more information contact your administrator 1 Ina web feed highlight a title 2 Press the Menu key 3 Click Get Audio In a web feed perform one of the following actions e Highlight a title Press the Menu key Click Mark Opened or Mark Unopened e Highlight a date field Press the Menu key Click Mark Prior Opened 1 On a web page press the Menu key 2 Click Bookmarks 3 Highlight a web feed 4 Press the Menu key 5 Click Edit Bookmark 6 Change the web feed 7 Click Accept
240. u key 4 Click Change PIN2 Code Change the display name for a phone number If your SIM card supports more than one phone number you can personalize the display name for your phone numbers In the device options click Advanced Options Click SIM Card Highlight a phone number Press the Menu key Click Edit SIM Phone Number Type a display name for the phone number Press the Enter key NDAN 205 User Guide Security 206 User Guide Security Security Security basics About the device password If you type your BlackBerry device password incorrectly you might be prompted to type blackberry before you can continue When you try to type your password again the characters that you type appear on the screen If you exceed the number of allowed password attempts your device deletes all your device data for security reasons Set a device password In the device options click Password Set the Password field to Enabled Type a password Press the Menu key Click Save uRWN gt To turn off the BlackBerry device password set the Password field to Disabled Change the device password 1 In the device options click Password 2 Click Change Password Lock the device To perform this task you must have set a BlackBerry device password Press the Lock key on the top of your device To unlock your device press the Lock key again Click Unlock Type your device password Press the Enter key Lo
241. ure 56 S MIME protected messages User Guide S MIME protected messages vay Your device trusts the certificate chain O The sender s email address does not match the email address of the certificate subject or the sender s certificate is revoked is not trusted cannot be verified or is not on your device v The certificate is weak the certificate status is not current or your device requires more data to verify the trust status of the certificate The sender s certificate is expired Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak The message is strongly encrypted a The message is weakly encrypted Check the status of a certificate or certificate chain If a certificate is included in a received message or is already stored in the key store on your BlackBerry device you can check the status of the sender s certificate or you can check the status of the sender s certificate and all other certificates in the certificate chain 1 Ina message highlight a digital signature indicator 2 Press the Menu key 3 Click Check Sender s Certificate or Check Sender s Cert Chain Change your signing or encryption certificate Your BlackBerry device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messa
242. verage area Your wireless service provider must set up your SIM card for roaming services before you can use a different wireless network An indicator appears on your device to let you know that you are roaming outside of your wireless service provider s wireless coverage area You might also have to provide login information before you can access the wireless network For more information about roaming contact your wireless service provider Switch wireless networks manually To perform this task your wireless service plan must include this service and your BlackBerry device must be connected to a GSM or UMTS network Your device is designed to switch to an appropriate wireless network automatically when you travel In the device options click Mobile Network Change the Network Selection Mode field to Manual Click Scan for Available Networks Click a wireless network Click Select Network Press the Menu key Click Save NOMR WN To connect to your wireless service provider s wireless network again change the Network Selection Mode field to Automatic Verify the status of network connections and services 1 Onthe Home screen or in the application list click Manage Connections 2 Click Services Status Wireless network coverage troubleshooting cannot connect to a wireless network Try performing the following actions e Verify that your SIM card is inserted in your BlackBerry device correctly e Verify that yo
243. vitation or meeting response press the Menu key 2 Click Email All Attendees Contact a meeting participant 1 Ina meeting meeting invitation or meeting response highlight a contact 2 Press the Menu key 3 Click a message type or Call lt contact gt 122 User Guide Change the default calendar view DURNE In a calendar press the Menu key Click Options Click General Options Change the Initial View field Press the Menu key Click Save Change the default reminder time for calendar entries uRWN gt 6 In a calendar press the Menu key Click Options Click General Options Change the Default Reminder field Press the Menu key Click Save Related topics Turn off your device 199 Change the snooze time for reminders 123 Change the start and end time for days DAaRWNS In a calendar press the Menu key Click Options Click General Options Change the Start of Day and End of Day fields Press the Menu key Click Save Change the snooze time for reminders Du RWNS In a calendar or task list press the Menu key Click Options If necessary click General Options Change the Snooze field Press the Menu key Click Save Change the email address that you use to send messages or meeting invitations I In the device options click Advanced Options Calendar 123 User Guide Click Default Services Change the Messaging CMIME field or the Calendar CICAL field
244. wireless service provider one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry device You might not be able to change or delete these phone numbers or add new ones For more information contact your wireless service provider To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service 1 Inthe phone application press the Menu key 2 Click Options 3 Click Call Forwarding 4 Perform one of the following actions e To forward all calls to a call forwarding number select the Forward All Calls option Change the Forward All Calls field to a call forwarding number e To forward unanswered calls only verify that the Forward All Calls field is set to Do Not Forward Change the If Busy If No Reply and If Not Reachable fields to a call forwarding number 5 Press the Menu key 6 Click Save To stop forwarding calls change the Forward All Calls field to Do Not Forward 20 User Guide Call forwarding To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service In the phone application press the Menu key Click Options Click Call Forwarding Press the Menu key Click New Number Type a phone number Press the Enter key Press the Menu key Click Close Ww ONANAWNS You can only change call forwarding phone numbers that you have added In the phone
245. with them 1 In the Bluetooth setup application click Search or Listen 2 If necessary click a Bluetooth enabled device 3 If necessary type the passkey for the Bluetooth enabled device on your BlackBerry device 4 If necessary type the passkey for the Bluetooth enabled device on the Bluetooth enabled device Connect to a paired Bluetooth enabled device To perform this task you must turn on Bluetooth technology 1 In the device options click Bluetooth 2 Highlight a Bluetooth enabled device 3 Press the Menu key 4 Click Connect To disconnect from a paired Bluetooth enabled device highlight the device Press the Menu key Click Disconnect Related topics Turn on Bluetooth technology 165 Pair with a Bluetooth enabled device 165 165 User Guide Bluetooth technology basics Switch to a paired Bluetooth enabled device during a call To perform this task you must turn on Bluetooth technology 1 During a call press the Menu key 2 Click Activate lt Bluetooth device gt Related topics Turn on Bluetooth technology 165 Pair with a Bluetooth enabled device 165 Share contacts with a paired Bluetooth enabled car kit In the device options click Bluetooth Highlight a Bluetooth enabled car kit Press the Menu key Click Connect Press the Menu key Click Transfer Contacts AuRWNS Receive a media file using Bluetooth technology To perform this task Bluetooth technology must be turned on an
246. wn About message classifications If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose forward or reply to based on the classification that you assign to the message Your administrator specifies the message classifications that you can use If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the sent items folder Change the default message classification To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously If you have sent a message to or received a message from the contact previously your device tries to use the message classification that was used for the last message 1 In the devic
247. work e To get the date and time from the BlackBerry network change the Date Time Source field to BlackBerry Press the Menu key Click Update Time Press the Menu key Click Save To set the time yourself change the Date Time Source field to Off Change what appears on the display when your device is charging uRWN gt In the clock press the Menu key Click Options Change the When Charging field Press the Menu key Click Save 109 User Guide Change the clock face Change the clock face You can set a different clock face for the clock stopwatch and timer In the clock press the Menu key Click Options Set the Clock Face Stopwatch Face or Timer Face fields Press the Menu key Click Save uRWN gt Display a second time zone You can display a second clock to show another time zone For example you can see the local time and your home time while you are traveling In the clock press the Menu key Click Options Set the Home Time Zone field Press the Menu key Click Save uRWN gt Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages 1 In the clock press the Menu key 2 Click Enter Bedside Mode To turn off bedside clock mode press the Escape key Related topics Set options for bedside clock mode 110 Set options for bedside clock mode 1 In the clock press the Menu key
248. y Password Timeout field 4 Press the Menu key 5 Click Save To access private keys after your BlackBerry device deletes the key store password you must type your key store password Add contacts to your contact list automatically when you add items to the key store In the device options click Security Options Click Key Stores Change the Key Store Address Injector field to Enabled Press the Menu key Click Save uRWN gt Change the service that your device uses to download certificates Depending on your organization you might not be able to change the service that you use to download certificates For more information contact your administrator In the device options click Security Options Click Key Stores Change the Certificate Service field Press the Menu key Click Save URWN gt 226 User Guide Smart cards rnc By default items in the key store on your BlackBerry device are backed up or restored when you back up or restore your device data If you do not want to back up your private key to or restore your private key from your computer for security reasons you can turn off automatic backup and restore of key store data 1 In the device options click Security Options Click Key Stores Change the Allow Key Store Backup Restore field to No Press the Menu key Click Save nawy To turn on automatic backup of key store data change the Allow Key Store Backup Restore field to Yes In
249. your smart card that you can use for signing and verification e You must turn on two factor authentication e You must have set a device password e You must have the smart card password that you received with your smart card 229 User Guide Use a certificate to authenticate your smart card If you use a certificate to authenticate your smart card the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry device In the device options click Security Options Click General Settings Set the Authentication Certificate field Press the Menu key Click Save uRWN gt To stop using a certificate to authenticate your smart card set the Authentication Certificate field to None Check the status of your authentication certificate automatically 1 In the device options click Security Options 2 Click General Settings 3 Change the Certificate Status Check field 4 Press the Menu key 5 Click Save If your BlackBerry device checks the status of your authentication certificate and finds that it is revoked or expired your device locks Store the pass phrase for your smart card in the application memory In the device options click Security Options Click Smart Card Change the PIN Caching field to Enabled Press the Menu key Click Save UuRWN gt Your BlackBerry device stores the pass phrase for the same length of time as it stores your key store password Tu

Blackberry 9500 Cell Phone User Manual

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