Belkin AC1800 Network Router User Manual
Contents
1. Note The password must be at least 8 characters long If you changed your network name and password make note of it on the service card located on the foot of the Router You will then have to connect to the new network Please take this opportunity to register your Router This will help technical support if there is a problem with your Router Simply complete each of the required fields and click Complete Registration If you don t want to register right now click Register Later to proceed 8 gEtting startED At the next screen you can download optional software that was bundled with your Router This screen shows you optional software that is available for your Router such as the USB software to allow you to print through the Router s USB port If you wish to download and install any of these software programs simply click on the button appropriate for your device 9 gEtting startED When finished installing optional software click Thanks take me to the dashboard Congratulations You are now at your Router s dashboard Your Router is set up and ready to use 10 gEtting startED Using the Wps button 1 Start WPS Push Button Connection WPS PBC on your computer or other Wi Fi device that you would like to connect wirelessly to your Router Often there will be a button for this purpose in software that came with the device or a physical WPS PBC or Security bu2. Power supply attached to router Network information card attached to router Quick Setup Guide initial setup Where to Place Your Router For the best results place the Router next to your modem in an open location away from large metal objects and magnets such as those found in speakers Raising the Router above floor level can improve the strength of your wireless signal gEtting startED 2 gEtting startED how to set it Up Connect Your AC1800 DB Router 1 Turn off your modem by disconnecting its power supply Some modems have a battery backup this will need to be disconnected at this time as well 2 Connect your Router to your modem using the cable already attached 3 gEtting startED 3 Power up your modem by plugging in its power supply If your modem has a battery backup it can be reconnected at this time you may need to hold the reset button for 10 seconds 4 Power up your Router by plugging in its power supply 4 gEtting startED Connect to Your Router Retrieve the network ID card from the foot of your new Belkin Router Can t find the card The default network name and password are also printed on the foot of the Router Use your computer tablet or smartphone to connect to the wireless network shown on the network ID card When requested please enter the password security key provided on the card When your device has connected to the Router use a browser to visi
3. Usb port is not showing up on my computer Most USB devices other than disks and printers must be accessed via the USB Print and Storage Center 1 Try unplugging and re plugging the device Please check that the USB connector is firmly plugged into the Router 2 Open the USB Print and Storage Center Check that the device appears in the list of available devices 3 Select the device and click the Use button The device will be virtually connected to your computer until you choose to Stop Using the device or another person requests use of the device 54 TROUBLEshOOTING sUPPORT AND WARRANTY technical support Us http www belkin com support UK http www belkin com uk support australia http www belkin com au support new Zealand http www belkin com au support singapore 1800 622 1130 Europe http www belkin com uk support AUSTRIA 0820 200 766 www belkin com de networking BELGIUM 07 07 00 073 www belkin com nl networking www belkin com fr networking CZECH REPUBLIC 239 000 406 www belkin com uk networking DENMARK 701 22 403 www belkin com uk networking FINLAND 0972519123 www belkin com uk networking FRANCE 08 25 54 00 26 www belkin com fr networking GERMANY 0180 500 57 09 www belkin com de networking GREECE 00800 44 14 23 90 www belkin com uk networking HUNGARY 06 17 77 49 06 www belkin com uk networking ICELAND 800 8534 www belkin com uk netwo
4. you will be asked to install it by the Belkin USB Print and Storage Manager 25 aDDitional capabilitiEs Adding Other UsB Devices Other USB devices may also be shared via your Router Plug your device into the USB port located on the back of your Router Computers running the Belkin USB Print and Storage Manager will be able to make use of the shared device 26 aDDitional capabilitiEs optional software Usb print and storage center The USB Print and Storage Manager helps to manage and monitor the use of your USB printers scanners hard drives and other devices that are connected to your Router s USB port and shared across your network 27 aDDitional capabilitiEs additional capabilities guest access You can allow guests to use your Internet connection without joining your personal network The network name and password for the guest network is located on the network information card found under the foot of your Router A person using your guest network will be able to join without a password but will be shown a login page when they attempt to surf the Web They will need to enter the guest password into this page to continue 28 aDDitional capabilitiEs Media server by myTwonky Media Server by myTwonky lets your Router stream music movies and photos to different DLNA UPnP devices on your network In order to use Media Server by myTwonky you will need to insert a USB storage device with media co
5. iPhone iPad and iPod touch 1 open the Settings app and select the Wi Fi menu item 2 Select your wireless network from the list that appears there If asked to do so enter the network password Mac OS X Your Mac provides a menu of available wireless networks at the right end of the menu bar 1 Click on the icon showing wireless waves 2 Select your wireless network from the list that appears there If asked to do so enter the network password 22 gEtting startED Windows 7 Your computer provides a menu of available wireless networks at the right end of the task bar 1 Left click on the icon that looks like signal strength bars 2 Select your wireless network from the list If asked enter your network password network key Windows Vista and Windows Xp Your device provides a menu of available wireless networks at the right end of the task bar 1 Right click on the icon that shows a computer with wireless waves XP or two computers Windows Vista 2 Choose View Available Wireless Networks XP or Connect to a network Vista from the menu 3 Select your wireless network from the list If asked enter your network password network key 23 aDDitional capabilitiEs Adding UsB Devices 24 aDDitional capabilitiEs Adding a Drive You can share a USB hard drive or flash drive to your network via your Router s USB port Once connected you can share files and musi
6. on the foot of the Router You will then have to connect to the new network Please refer to page 20 to do this 13 gEtting startED Click Great what s next Please take this opportunity to register your Router This will help technical support if there is a problem with your Router 14 gEtting startED Simply complete each of the required fields and click Complete Registration If you don t want to register right now click Register Later to proceed At the next screen you can download optional software that was bundled with your Router 15 gEtting startED This screen shows you optional software that is available for your Router such as the USB software to allow you to print through the Router s USB port If you wish to download and install any of these software programs simply click on the button appropriate for your device When finished installing optional software click Thanks take me to the dashboard Congratulations You are now at your Router s dashboard Your Router is now set up and ready to use 16 gEtting startED The status of your Internet connection is shown in the upper left corner of the Router s homepage If it does not say Online troubleshooting information will be displayed 17 gEtting startED Manually Configuring Your Router s Internet from the Dashboard To set up your ISP connection manually select ISP Connection Type from the l
7. replace at its option any defective product free of charge except for shipping charges for the product Belkin reserves the right to discontinue any of its products without notice and disclaims any limited warranty to repair or replace any such discontinued products In the event that Belkin is unable to repair or replace the product for example because it has been discontinued Belkin will offer either a refund or a credit toward the purchase of another product from Belkin com in an amount equal to the purchase price of the product as evidenced on the original purchase receipt as discounted by its natural use What is not covered by this warranty All above warranties are null and void if the Belkin product is not provided to Belkin for inspection upon Belkin s request at the sole expense of the purchaser or if Belkin determines that the Belkin product has been improperly installed altered in any way or tampered with The Belkin Product Warranty does not protect against acts of God such as flood lightning earthquake war vandalism theft normal use wear and tear erosion depletion obsolescence abuse damage due to low voltage disturbances i e brownouts or sags non authorized program or system equipment modification or alteration 56 TROUBLEshOOTING sUPPORT AND WARRANTY how to get service To get service for your Belkin product you must take the following steps 1 Contact Belkin International Inc on the tele
8. will be shared on your network Each USB port has a light that indicates its status off No USB device is connected or the attached USB device is not in use blinking Please wait to unplug the device until the light turns off on The USB device is connected and being shared on your network D reset button This button is used to restart your Router in rare cases when it functions incorrectly Resetting the Router will preserve your settings This button may also be used to restore the factory default settings Please see the Troubleshooting section for more information E power connector Connect the included power supply to this jack back panel B C D E A 36 tEchnical DEtails technical Features Integrated 802 11ac Wireless Access Point Utilizing Dual Band Network technology your Router creates two separate networks one at 2 4GHz band and the other at 5GHz band allowing increased bandwidth to all your connected wireless devices and computers nat ip address sharing To save you the cost of adding IP addresses per computer in your house your Belkin Router uses Network Address Translation NAT technology allowing you to share a single IP address across your network spi Firewall Your Router is equipped with a firewall that will protect your network from a wide array of common attacks and viruses Universal Plug and Play UPnP Compatibility UPnP offers seamless operation of voice and vi
9. OOTING sUPPORT AND WARRANTY a disk i plugged into the Usb port is not showing up on my computer 1 Try unplugging and re plugging the disk Please check that the USB connector is firmly plugged into the Router 2 If your disk has an optional power supply please use it while the disk is attached to your Router 3 The Router supports FAT16 FAT32 or NTFS formatted disks Disks in other formats will not appear in the Finder Mac OS X or Windows Internet Explorer a disk i plugged into the Usb port is not coming on or remains on only for a short time Some drives require more power than the Router s USB port provides If your disk has an optional power supply please use it while the disk is attached to your Router a printer i plugged into the Usb port is not showing up on my computer 1 Try unplugging and re plugging the printer Please check that the USB connector is firmly plugged into the Router 2 To print to a printer attached to the Router your computer must have that printer s driver installed Please check that the driver is installed 3 The printer may not be set to auto connect Via the Belkin Router Manager open the USB Print and Storage Center Check that the printer appears in the list of available devices View the properties of the printer and check that auto connect is selected 53 TROUBLEshOOTING sUPPORT AND WARRANTY A different sort of UsB device that I plugged into the
10. RCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND SUCH IMPLIED WARRANTIES IF ANY ARE LIMITED IN DURATION TO THE TERM OF THIS WARRANTY Some states do not allow limitations on how long an implied warranty lasts so the above limitations may not apply to you IN NO EVENT SHALL BELKIN BE LIABLE FOR INCIDENTAL SPECIAL DIRECT INDIRECT CONSEQUENTIAL OR MULTIPLE DAMAGES SUCH AS BUT NOT LIMITED TO LOST BUSINESS OR PROFITS ARISING OUT OF THE SALE OR USE OF ANY BELKIN PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES This warranty gives you specific legal rights and you may also have other rights which may vary from state to state Some states do not allow the exclusion or limitation of incidental consequential or other damages so the above limitations may not apply to you 58 REGULATORY INFORMATION Declaration of conformity with electromagnetic compatibility and electromagnetic interference We Belkin International Inc of Schiphol Rijk Netherlands declare under our sole responsibility that the device F9K1118 complies with Directives stated in our EU declaration which can be obtained from our website given below caution Exposure to radio Frequency radiation This equipment complies with radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body cispr 22 interference notice T
11. User Manual F9K1118V1 8820ed01245uk Rev B00 WIRELESS AC GIGAbIt RoutER tablE oF contEnts getting started 1 What s in the Box 1 Initial Setup 1 How to Set It Up 2 Connect Your Wireless Devices 21 Adding USB Devices 23 Optional Software 26 Getting to Know Your Router 34 Front Panel 34 Back Panel 35 technical Details 36 Technical Features 36 System Requirements 37 U
12. c with other computers and devices within your network Plug your USB hard drive into the USB port on the back of your Router You can manually check the status of your shared drive by visiting the USB Print and Storage Manager found under the Belkin Router Manager icon displayed in your system tray Windows or menu bar Mac If you have difficulty sharing a drive on your network please see the Troubleshooting section of this manual A few USB hard disks require more power than the Router s USB port provides In these cases you may notice the drive failing to come on or remaining on for a short time If your disk has an optional power supply please use it while the disk is attached to your Router adding a printer You can add a printer to your network via your Router s USB port Once connected you can print from various computers and wireless devices within your network Plug your printer s USB cable into the USB port located on the back of your Router You can manually check the status of your printer by visiting the USB Print and Storage Manager found under the Belkin Router Manager icon displayed in your system tray Windows or menu bar Mac If you have difficulty sharing a printer on your network please see the Troubleshooting section of this manual note Each computer that will use the printer must have both the Belkin software and the printer s driver installed If the print driver is not installed
13. complies with the essential requirements of the R amp TTE Directive 1999 5 EC the EMC Directive 2004 108 EC and the low voltage Directive 2006 95 EC A copy of the European Union CE marking Declaration of Conformity may be obtained at the website www belkin com doc For information on product disposal please refer to http environmental belkin com general safety information For indoor installation only For installation with supplied power adapter only The supplied power adapter is the product s switch off device The base socket must be near the product and easily accessible 2013 Belkin International Inc All rights reserved All trade names are registered trademarks of respective manufacturers listed iPad iPhone iPod touch Mac Mac OS and Safari are trademarks of Apple Inc registered in the U S and other countries Windows Windows Vista Internet Explorer and DirectX are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Android and Google Chrome are trademarks of Google Inc F9K1118v1_8820ed01245uk_RevB00 Belkin Ltd Express Business Park Shipton Way Rushden NN10 6GL United Kingdom Belkin Iberia Avda de Barajas 24 Edificio Gamma 4 pta 28108 Alcobendas Madrid Spain Belkin Ltd Express Business Park Shipton Way Rushden NN10 6GL United Kingdom Belkin Italy amp Greece Via Nino Bonnet 4 6 Milan 20154 Italy Bel
14. deo messaging games and other applications that are UPnP compliant Web Based Advanced User Interface You can easily make changes to your Router s advanced settings through your web browser These changes can be made from any computer on your network integrated 4 port gigabit switch Your Router has a built in 4 port network switch to allow your wired computers to share printers data MP3 files digital photos and much more Usb port The USB port lets you plug in printers hard drives and other USB devices to share across your network 37 tEchnical DEtails system requirements Router Broadband Internet connection such as a cable or DSL modem with RJ45 Ethernet connection At least one computer with an installed network interface adapter TCP IP networking protocol installed on each computer RJ45 Ethernet networking cable Internet browser setup A computer running Internet Explorer 8 or higher Firefox Google ChromeTM or Safari Minimum 1GHz processor and 512M BRAM Or a smart device running iOS or Android operating systems Usb print and storage Manager Windows XP SP3 or higher Windows Vista or Windows 7 or Mac OS X v10 5 or above Minimum 1GHz processor and 512MB RAM 50MB of free hard drive space for installation 38 UsING YOUR ROUTER Auto Update on Your Belkin Router The Router will automatically check for a newer version of firmware every time you log into the dashboard and a
15. ds and then release it The lights on the Router will momentarily flash The Router light will begin to blink When the Router light becomes solid again the restore is complete 44 UsING YOUR ROUTER restoring the router to Default settings Using the Web interface symptoms You need to restore the factory defaults using the web interface This may be because the Router is not performing as expected or you wish to remove all previously configured settings setup steps 1 Open a web browser on the computer 2 In the address bar of the web browser type http router or http 192 168 2 1 3 Click on Restore Factory Defaults in the left hand column under the Utilities heading 45 UsING YOUR ROUTER 4 Click on the Restore Defaults button 5 A warning box will open that says Warning All your settings will be lost Are you sure you want to do this Click OK 46 UsING YOUR ROUTER 6 The Router will begin the restoring process Once the restore is complete the Router will reboot note This may take several minutes Your Router has successfully been restored to its factory settings 47 TROUBLEshOOTING sUPPORT AND WARRANTY troubleshooting i can t connect to the internet wirelessly if the light on the front of the router is solid blue then your Router is connected to the Internet You may not be connected to the Router s wireless netwo
16. f whole home Internet protection to guard you from unsafe and inappropriate websites on any device on your network 30 aDDitional capabilitiEs intellistream Qos Intellistream prioritizes video and gaming traffic for a better online entertainment experience there are two ways to enable intellistream run a speed test In order for IntelliStream to provide you the best media experience your Router needs to know what your approximate Internet speeds are Click Run a Speed Test and the test will begin 31 aDDitional capabilitiEs Once complete you will see the results If your Internet speed is greater than 70Mbps when downloading IntelliStream QoS will only improve your uploading experience 32 aDDitional capabilitiEs Manual set This will let you set your approximate Internet speeds If you do not know your Internet speeds call your ISP When you click Save your Router will save your changes Intellistream is now enabled refresh This will retest your Internet speed When you click Save your Router will save your changes 33 aDDitional capabilitiEs IPv6 Configuration A new version of Internet Protocol IP uses a 128 bit address to implement additional features that are not present in current IP addresses Contact your ISP to inquire about their support for IPv6 pass through Devices connected to your Router can talk to each other using native IPv6 packets but i
17. file name will vary depending on your model and version 41 UsING YOUR ROUTER 41 8 Select the firmware file by left clicking on it and then click the Open button in the lower right corner of the window This will take you back into the Router s interface 9 Click the Update button 42 UsING YOUR ROUTER 42 10 A prompt asking Are you sure you want to continue with upgrading will appear Click OK 11 A second prompt will open telling you the Router will not respond during the upgrade and warning you not to remove the power supply from the Router Click OK once more Congratulations The firmware has been updated successfully 43 UsING YOUR ROUTER resetting the router reset button red The Reset button is used in rare cases when the Router may function improperly Resetting the Router will restore the Router s normal operation while maintaining the programmed settings You can also restore the factory default settings by using the Reset button Use the restore option in instances where you may have forgotten your custom password resetting the router Push and release the Reset button The lights on the Router will momentarily flash The Router light will begin to blink When the Router light becomes solid again the reset is complete Restoring Your Router to Factory Defaults Press and hold the Reset button for at least 5 secon
18. g the computer within 10 feet from the Router if possible changing the wireless channel Depending on local wireless traffic and interference switching the wireless channel of your network can improve performance and reliability See the section titled Changing the Wireless Channel for instructions on how to choose other channels 49 TROUBLEshOOTING sUPPORT AND WARRANTY I ve installed this new Router and some of my network clients computers game consoles etc are now unable to connect Your new Router came pre configured with a network name and password found printed on an attached card All clients must use this network name and password to connect wirelessly to your Router You will need to find the network settings on your client select the network name printed on the card from the list of available networks and enter the password when prompted to join the wireless network limiting the wireless transmit rate Limiting the wireless transmit rate can help improve range and connection stability Most wireless cards have the ability to limit the transmission rate To change this property in Windows go to the Windows Control Panel open Network Connections and double click on your wireless card s connection In the properties dialog select the Configure button on the General tab then choose the Advanced tab and select the rate property Wireless client cards are usually set to automatica
19. his equipment has been tested and found to comply with the limits for a Class B digital device pursuant to the requirements of EN 55022 and EN 55024 These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the distance between the equipment and the receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This device and its antenna s must not be co located or operating in conjunction with any other antenna or transmitter 59 REGULATORY INFORMATION Europe EU Declaration of conformity This device
20. ist under the header WAN Settings Dynamic connection Cable and fiber customers generally require a dynamic connection Some DSL customers require a PPPoE connection Let s try dynamic first Select Dynamic from the menu that appears and press Next 18 gEtting startED A host name is generally not required Hit Save The Router will restart If after a few minutes your Internet Status says Online you re done You can surf the Internet 19 gEtting startED if these steps do not work try restarting your modem and repeating the process If not we ll try a PPPoE connection next pppoE connection Some DSL customers require a PPPoE connection Select PPPoE this time and press Next Enter the username and password supplied by your Internet provider and click Save Ignore the other fields unless required by your ISP The Router will restart 20 gEtting startED If these steps do not work try restarting your modem and repeating the process If after a few minutes your Internet Status says Connected you re done You can surf the Internet 21 gEtting startED AndroidTM phones and tablets 1 open the Settings app and select Wireless and Network 2 From there select Wi Fi to see the list of available networks 3 Select your wireless network from the list If asked to do so enter your network password Connect Your Wireless Devices iOS
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22. lert you with a message at the top of the screen if there is an update available You can choose to download the new version or ignore it You will see a series of prompts warning you that the firmware is about to be updated Please do not disconnect the power from the Router at this time as it could cause the system to fail 39 UsING YOUR ROUTER 39 Updating the router s Firmware via the Web Interface The following steps show you how to update your Router s firmware using its web interface You do not need to be connected to the Internet as this interface is built into the Router itself setup steps 1 Locate and download the firmware file from the Belkin support site Type your part number into the search box in the top right corner and look for Firmware in the title 2 Save the file to a location on your computer where you can get to it easily such as your desktop 3 Connect the computer to one of the four LAN ports on the Router refer to image 40 UsING YOUR ROUTER 40 4 Open a web browser on the computer 5 In the address bar of the web browser type http router or http 192 168 2 1 and press Enter on your keyboard 6 Click on Firmware Update toward the bottom 7 Click the Choose File button toward the middle of the screen to search for the file you saved previously note The firmware version in the image above is depicted as an example Your
23. lly adjust the wireless transmit rate for you but doing so can cause periodic disconnects when the wireless signal is too weak as a rule slower transmission rates are more stable Experiment with different connection rates until you find the best one for your environment Note that all available transmission rates should be acceptable for browsing the Internet For more assistance see your wireless card s user manual 50 TROUBLEshOOTING sUPPORT AND WARRANTY Does the router support Wireless protected access Wpa security The Router ships with WPA WPA2 security turned on Windows XP and some older network hardware may require a software update to support WPA WPA2 I am having difficulty setting up WPA security on my Router 1 Log in to your Router by visiting http router or http 192 168 2 1 with your web browser Click Security under the WiFi heading You should now be on the Security page 2 Under Security Mode select WPA WPA2 Personal PSK 3 Select WPA WPA2 from the drop down menu under the Authentication heading 4 Enter a password This can be from 8 63 characters of your choice including spaces and punctuation OR a 64 digit hexadecimal number using only the numbers 0 9 and letters A F 5 Click Save to finish Your wireless connection is now encrypted Each computer using your wireless network will need to use the new key note If you are configuring the Ro
24. nformation will be sent to all connected devices Pass through is not efficient and is not recommended for consistent use A B 34 GETTING TO KNOW YOUR ROUTER a router status light Your Router s status is shown by the light on the front off The Router is not plugged into a power source blinking blue The Router is starting up solid blue The Router is connected to the Internet blinking amber The Router can t detect the modem Either the modem is off is not plugged into the Router or is unresponsive b Wi Fi protected setup Wps light and button The WPS button on the front of your Router can be used to help establish a secure connection between your Router and other WPS enabled Wi Fi devices such as computers To use WPS refer to page 10 The small light near the WPS button shows what is happening while you are using WPS to establish a connection off Idle blinking blue The Router is listening for a WPS enabled computer or other device solid blue The Router has made a secure connection with the computer or other device amber A connection was not created Front panel 35 GETTING TO KNOW YOUR ROUTER a Modem Wan connector Connect your modem to this port using an Ethernet cable b Wired lan connectors Connect computers and other wired network devices to these ports using Ethernet cables c Usb port USB printers disks and other USB devices plugged into this port
25. ntent into a free USB port on the back of your Router Your Router will begin to make your content available to other devices on your network automatically If you want to configure Media Server by myTwonky visit http router and choose Media Server There are several settings in the configuration page DLNA server Enables or disables your media server server Name The name under which other devices will see your content refresh Re scans your USB storage devices for media content shared Drives Shows information about and status of each of your attached drives You can see the name of the drive its capacity and whether media is being served from it or not When you click Save your Router will save your changes 29 aDDitional capabilitiEs there are four different filtering options 1 Block malicious adult and other non family friendly sites 2 Block malicious and adult sites 3 Block malicious sites 4 No filters If you think a site should be added to the filtering list submit a request at safeweb norton com content filtering may not work as intended if 1 You are connecting through a VPN router 2 You are routing traffic through a proxy server 3 You have previously visited the site and it has been stored in your cache 4 You manually set the DNS servers on your computer tablet or smartphone Website Filters powered by norton Web filters provide a first layer o
26. phone number listed on page 54 within 15 days of the Occurrence Be prepared to provide the following information a The part number of the Belkin product b Where you purchased the product c When you purchased the product d Copy of original receipt 2 Your Belkin Customer Service Representative will then instruct you on how to forward your receipt and Belkin product and how to proceed with your claim Belkin reserves the right to review the damaged Belkin product All costs of shipping the Belkin product to Belkin for inspection shall be borne solely by the purchaser If Belkin determines in its sole discretion that it is impractical to ship the damaged equipment to Belkin Belkin may designate in its sole discretion an equipment repair facility to inspect and estimate the cost to repair such equipment The cost if any of shipping the equipment to and from such repair facility and of such estimate shall be borne solely by the purchaser Damaged equipment must remain available for inspection until the claim is finalized Whenever claims are settled Belkin reserves the right to be subrogated under any existing insurance policies the purchaser may have 57 TROUBLEshOOTING sUPPORT AND WARRANTY how state law relates to the warranty THIS WARRANTY CONTAINS THE SOLE WARRANTY OF BELKIN THERE ARE NO OTHER WARRANTIES EXPRESSED OR EXCEPT AS REQUIRED BY LAW IMPLIED INCLUDING THE IMPLIED WARRANTY OR CONDITION OF QUALITY ME
27. rk Please refer to Connect Your Wireless Devices on page 21 of this manual for instructions If your Windows XP computer is running SP2 you will not be able to set up the Router via the wireless setup process You will need to either update to Windows XP SP3 or complete the setup via a wired connection 48 TROUBLEshOOTING sUPPORT AND WARRANTY i can t connect to the internet wirelessly and my network name is not listed in Available Networks 1 Verify that your Router is on and the front panel light shows solid blue 2 If you are far from the Router you might try moving closer to see if you might have been out of range 3 Using a computer attached to the Router via a network cable visit http router and ensure that Broadcast SSID is ON This setting is found on the Channel and SSID page My wireless network performance is slow inconsistent suffers from weak signal or I m having difficulty maintaining a Vpn connection Wireless technology is radio based which means connectivity and the throughput performance between devices decreases when the distance between devices increases Other factors that will cause signal degradation metal is generally the worst culprit are obstructions such as walls and metal appliances Note also that connection speed may decrease as you move farther away from the Router In order to determine if wireless issues are related to range we suggest temporarily movin
28. rking IRELAND 0818 55 50 06 www belkin com uk networking ITALY 02 69 43 02 51 www belkin com it networking LUXEMBOURG 34 20 80 85 60 www belkin com uk networking NETHERLANDS 0900 040 07 90 0 10min www belkin com nl networking NORWAY 81 50 0287 www belkin com uk networking POLAND 00800 441 17 37 www belkin com uk networking PORTUGAL 707 200 676 www belkin com uk networking RUSSIA 495 580 9541 www belkin com networking SLOVAKIA 08000 04614 www belkin com networking SLOVENIA 0800 80510 www belkin com networking SOUTH AFRICA 0800 99 15 21 www belkin com uk networking SPAIN 902 02 43 66 www belkin com es networking SWEDEN 07 71 40 04 53 www belkin com uk networking SWITZERLAND 08 48 00 02 19 www belkin com de networking UNITED KINGDOM 0845 607 77 87 www belkin com fr networking www belkin com uk networking OTHER COUNTRIES 44 1933 35 20 00 www belkin com it networking 55 TROUBLEshOOTING sUPPORT AND WARRANTY belkin international inc limited 2 Year Product Warranty What this warranty covers Belkin International Inc Belkin warrants to the original purchaser of this Belkin product that the product shall be free of defects in design assembly material or workmanship What the period of coverage is Belkin warrants the Belkin product for two years What will we do to correct problems Product Warranty Belkin will repair or
29. sING YOUR ROUTER 38 Auto Update on Your Belkin Router 38 Updating the Router s Firmware via the Web Interface 39 Resetting the Router 43 Restoring Your Router to Factory Defaults 43 Restoring the Router to Default Settings Using the Web Interface 44 troubleshooting support and Warranty 47 Troubleshooting 47 Technical Support 54 Belkin International Inc Limited 2 Year Product Warranty 55 regulatory information 58 Declaration of Conformity with electromagnetic compatibility and electromagnetic interference 58 Europe EU Declaration of Conformity 59 General Safety Information 59 1 What s in the box AC1800 DB Wireless AC Gigabit Router Ethernet cable attached to router
30. t http router The router homepage will appear For information on how to connect your wireless devices please see the Connect Your Wireless Devices section on page 21 5 gEtting startED If the page does not load then try visiting http 192 168 2 1 to see the router homepage Click the Detect my connection button in green If you would rather set up the Router manually click the set it up manually link and proceed to page 11 After several moments your Router should automatically detect your Internet connection and restart This can take anywhere from 30 sec onds to 3 minutes depending on your connection type If your Router is unable to establish an Internet connection on its own you may be asked to restart your modem or provide a username and password if your connection requires one Follow the on screen instructions provided 6 gEtting startED Once your Router is online it will determine if there is a firmware update available and offer to install it Please allow up to 5 minutes for the firmware to update If there are no updates available then setup will proceed At the next screen you will be invited to change your network name and password Re using your previous network name SSID and password makes connecting your existing devices to the new router much easier 7 gEtting startED If you decide to change these settings then enter the new values and click Save and Continue
31. tton on the device itself 2 Within two minutes press the WPS button on your Router and hold for two seconds The WPS light small light above WPS button will blink blue while it listens for your Wi Fi device Once a connection is established the light will turn blue and then go out If a connection is not established the light will blink amber You may repeat the process to try again You can repeat this process for each WPS enabled device you d like to add to your network 11 gEtting startED Manually set Up Your Internet Connection Use a browser to visit http router You can also try visiting http 192 168 2 1 The Router s Welcome page should appear Click the Set it up manually link Please select the type of connection your ISP provides Refer to page 15 for a description of the connection types If the selected connection type requires additional information such as an ISP username and password the system will ask you for it 12 gEtting startED At the next screen you will be invited to change your network name and password Reusing your previous network name SSID and password makes connecting your existing devices to the new router much easier If you decide to change these settings then enter the new values and click Save and Continue Note The password must be at least 8 characters long If you changed your network name and password make note of it on the service card located
32. uter over a wireless connection you will have to re connect to the Router after changing any security settings note Some older networking hardware supports only WEP encryption If your older computers cannot connect to your network try 128 bit or 64 bit WEP or seek software updates from their manufacturers 51 TROUBLEshOOTING sUPPORT AND WARRANTY I am having difficulty setting up Wired Equivalent Privacy WEP security on my Router 1 Log in to your Router Visit http router or http 192 168 2 1 with your web browser Click Security under the WiFi heading You should now be on the Security page 2 Under Security Mode select the 128 bit WEP option 3 You may type in a WEP key manually or generate one from a passphrase Type a phrase in the Passphrase field and click the Generate button A WEP key is composed of 26 hexadecimal digits 0 9 A F For example C3 03 0F AF 4B B2 C3 D4 4B C3 D4 EE 74 is a valid 128 bit WEP key 4 Click Save to finish Your wireless activity is now encrypted Each computer using your wireless network will need to use the new key note If you are configuring the Router over a wireless connection you will have to re connect to the Router after changing any security settings note Some older networking hardware supports only 64 bit WEP encryption If your older computers cannot connect to your network try 64 bit WEP 52 TROUBLEsh
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