Avery 9493 Printer User Manual
Contents
1. Operator s Handbook Monarch Sierra Sport4 9493 Printer LA e e low o A A AVERY DENNISON TC94930H Rev AB 4 09 2008 Avery Dennison Corp All rights reserved Each product and program carries a respective written warranty the only warranty on which the customer can rely Avery Dennison reserves the right to make changes in the product the programs and their availability at any time and without notice Although Avery Dennison has made every effort to provide complete and accurate information in this manual Avery Dennison shall not be liable for any omissions or inaccuracies Any update will be incorporated in a later edition of this manual 2008 Avery Dennison Corporation All rights reserved No part of this publication may be reproduced transmitted stored in a retrieval system or translated into any language in any form by any means without the prior written permission of Avery Dennison Corporation WARNING This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated ina commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of2. 2 Open the printer and remove the supply roll 3 Use your fingers to remove the jammed supplies Do not use sharp objects to remove jammed supplies This may damage the printer 4 Clean the printhead and platen roller to remove any adhesive See Cleaning for more information 5 Reload supplies and close the printer 6 Turn on the printer by pressing Cleaning Your printing rate and frequency determines how often you must clean the printer You may need to clean the printhead and platen roller after using seven to ten 7 10 rolls of supplies MT l W i when you replace the ribbon MI M in extreme temperatures humid conditions or a dirty environment TELE et when you see voids in the print Voids in print after a label jam You may have to clean the supply sensors more often if you receive supply error messages frequently Use any of the following items to clean the printhead Aclean soft cloth A cotton swab moistened with isopropyl alcohol Caution Use isopropyl alcohol on the interior areas only never on the exterior Do not use household cleaners to clean the printer A Cleaning Pen order part number 114226 To clean the printhead platen roller and supply sensors 1 Ground yourself by touching a metal surface before cleaning the printer Grounding prevents electrostatic discharge which may damage the printhead 2 Turn off the printer 3 Open the pr
3. Load the supply and ribbon correctly Clean the printhead Run the printhead diagnostics tests Refer to the System Administrator s Guide for more information Printer turns off while printing and or the display goes blank Common Errors Use a fully charged battery Resend the format The maximum black to white print ratio for each label tag is 30 Check your format for unnecessary thick horizontal lines The following is a list of common printer errors you may receive If you receive a message not listed here see your System Administrator or call Service Error Description 025 String length is outside the range 0 to 2710 Invalid Length 101 The format referenced by batch is not in memory Invalid Missing 409 The printer memory is full Delete unnecessary formats or graphics from Memory Full memory 410 Parity mismatch Check your parity settings at the printer and at the host Parity 411 Framing error baud rate mismatch Check your baud rate settings at the printer Framing and at the host 413 Online receive queue is full Check for a flow control problem Overrun 611 Font bar code or density in the batch does not fit the format Error Loading 612 The data in this line of the batch is missing or does not match the format Invalid Data Troubleshooting 4 1 Error Description 613 Reference point off supply Invalid Data 614 Portion of field off supply or th
4. er ae 1 2 Battery and Safety Information EE 1 3 Connecting LNE COMMUN Caine Ca DISS sa tesoro ave Diar IO e A e bero habei biete 1 4 Berger Deler and BULLOTIS te orb ud et bi etd a t EE 1 4 Loading Ribbon amp Supplies u ae 2 1 Opening amp Closing the Printer O Merc ec Epi aba fu er ERSTE rM rans Ps 2 2 Loading AI A ma salt Mast DT ME ULM M C at tier 2 3 A o O O 0 ee 2 3 A O 2 5 Loading for A EE 2 5 Loading Tor peel NN 2 5 Loading for fan tO ld uice ito den dr ees exse ente text onte e ea ee UL p er C ER EY a ete 2 6 ginger TEM MEME TH 2 8 T amp arimg Me SUD PILES totales s Deed besote sita 2 8 Core amp MOIIRODBCe iuosooeiis ieu coa dandi sain iod Uca cc bd pe S uUnu Ra OB a e ERE 3 1 Clear ine dade EE 3 1 A asedics oa ipi pats do d E Polti ine EE 3 1 TE OS hh e et NAT E 4 1 COMMON EE 4 1 Calling Eeer E dE 4 2 lo E A 1 PERLE SDS CUM te EE A 1 Supply Specifications rs eor reir b ec nee A 2 AL CESSON ES user dern anne ee OO B 1 Bakery EhargerAC A EN B 1 Carrying EE B 1 el E d C 1 BOLO Me mE C 1 GETTING STARTED 1 The Monarch Sierra Sport4 9493 printer is a portable thermal direct and thermal transfer printer that prints on tags labels or receipt paper Before using the printer review the safety information in the Regulatory Compliance document provided with your printer Information in this document supercedes information in previous versions Check our Web site for the latest documentation and
5. release information Using this Manual Following is a summary of the contents of this manual Chapter Contents 1 Getting Started Installing the battery connecting the cables and using the display 2 Loading Ribbon A Supplies Loading the ribbon cassette and supplies 3 Care 8 Maintenance Clearing supply jams and cleaning the printer 4 Troubleshooting Common problems and their solutions A Specifications Printer and supply specifications B Accessories List of accessories and part numbers C Printer Options List of available options Audience This manual is for the person who prints tags labels or receipts A Packet Reference manual and System Administrator s Guide are available on our Web site Printer Utilities The Monarch MPCL Toolbox utilities version 1 13 and higher are also available on our Web site and are free to download This group of development utilities helps you configure the printer customize fonts and download files Unpacking the Printer After you unpack the printer you may have the following depending on your order If any items are missing contact us at the number listed on the back of this manual for replacement items a 9493 printer one or more batteries a battery charger AC power adapter a shoulder or hand strap a fan fold core for printing fan fold supplies one or more communications cables a Quick Reference N ote Look t
6. 14 8V Lithium lon battery 10 000 254 m of 25 black supplies 32 to 104 F 0 to 40 C 4 to 122 F 20 to 50 C 5 to 90 non condensing Thermal direct amp thermal transfer 33 Duty Cycle 5 minutes out of 15 minutes time intervals On demand or intermittent printing has no restrictions Specifications A 1 Supply Specifications Supply Types Thermal direct and thermal transfer labels tags fan fold or receipt paper Supply Widths 2 0 51 mm minimum Label with Liner Maximum 4 65 118 mm Thermal Direct 4 10 104 mm Thermal Transfer Tag Receipt Paper Maximum 4 0 102 mm Supply Lengths 12 0 305 mm maximum Maximum Print Area 4 0 102 mm x 12 0 305 mm A 2 Operator s Handbook ACCESSORIES Use these part numbers when ordering an item Call us at the number listed on the back of this manual to order parts or supplies Part Number Item M09496 Battery Charger AC Power Adapter 127201 Spare Battery 12665914 Communication Cable DB9 to 9 pin 12029315 Communication Cable DB9 to 25 pin 125859 USB Cable Type A to Mini B 127219 core 127287 guides 4 inch 102 mm Core amp Flanges Guides must order both parts for a complete fan fold core 12813420 10 pack of 2 inch 51mm ribbons 12813430 10 pack of 3 inch 76 mm ribbons 12813440 10 pack of 4 inch 102 mm ribbons 127205 Ribbon Cassette no ribbon 127571 Shoulder Stra
7. cassette back if necessary and raise the supply door Tilt the ribbon cassette back down Lift the supply door latch Make sure the latch arms catch each side of the ribbon cassette Push the supply door latch down into place 2 2 Operator s Handbook Loading a Ribbon Cassette Use a ribbon to print on thermal transfer supplies 1 Open the printer See Opening amp Closing the Printer for more information 2 Tip the ribbon cassette back if necessary and pull it towards you until it slides out of the printer Ribbon Shelf 3 Slide a new ribbon cassette with a loaded ribbon into the printer See Loading a Ribbon for more information about loading a ribbon into the ribbon cassette Note The ribbon shelf raises and lowers automatically when you are removing and loading a ribbon cassette 4 Close the printer See Opening amp Closing the Printer for more information Loading a Ribbon 1 Remove the ribbon cassette from the printer See Loading a Ribbon Cassette for more information 2 Rotate the two latches on side A of the cassette until they snap into the unlocked h position Note The latches rotate in opposite directions 3 Turn the ribbon cassette so side A faces downward 4 Lift side B of the cassette without the latches off and set it aside 5 Remove the used ribbon and take up reel Loading Ribbon amp Supplies 2 3 6 Remove the clear wrap from a new ribbon an
8. d tear it at the perforation Take up Core Gear New Ribbon Latches 7 Make sure the preprinted side of the ribbon faces out Slide the ribbon reel onto the long spool with the foam washer and the take up reel onto the short spool Thread the ribbon around the ribbon guide Turn the ribbon roll slightly to take up some of the excess slack if necessary Foam Washer Do not wind the ribbon too tightly Do not touch the ribbon with your fingers Do not wrinkle or twist the ribbon Note If you are using a 2 inch or 3 inch ribbon push the core of the ribbon roll onto the spool of the cassette but do not force it or you may damage the foam washer Do not touch the ribbon with your fingers 2 4 Operator s Handbook 8 Carefully replace the other half of the ribbon cassette so they fit together completely Do not wrinkle or crush the ribbon 9 Rotate the latches until they snap into the locked ole position They may have moved during ribbon loading 10 Turn the gear counterclockwise with your fingers until you see the black part of the ribbon The ribbon cassette is ready to use in the printer See Loading a Ribbon Cassette for more information Loading Supplies Non peel mode prints supplies in a continuous strip Use these instructions to load labels tags and receipt paper The printer s default supply setting is black mark Loading for non peel mode 1 Open the printer See Opening 8 Closing the Print
9. e USB mini B connector into the mini USB port 3 Place the cable around the top screw post and into one of the cable cavities as shown 4 Close the cable door and tighten the screws Turns the printer on and off Four navigation buttons for selecting options on the display Display STE EH m DEE a E a Vr NA On Off Navigation Buttons Button Navigation Buttons 1 4 Operator s Handbook LOADING RIBBON amp SUPPLIES 2 This chapter describes how to load supply for non peel mode prints on continuous strip of supply peel mode prints and separates the label from the liner fan fold Supply loading tips Whenever you open and close the printer press under 1 to advance the supply under the printhead The printer may be on or off when loading supplies Loading Ribbon amp Supplies 2 1 Opening amp Closing the Printer Before loading ribbon or supplies you must open the printer Close the printer before printing To open the printer 1 Insert your fingers into the indent beneath the supply door latch and lift 2 Make sure the latch arms are free of the ribbon cassette Ribbon Cassette Latch Arms S TI CH Supply Door Latch 3 Tip the ribbon cassette back if necessary to lower the supply door 4 Load ribbon or supplies See Loading a Ribbon Cassette or Loading Supplies for more information To close the printer 5 Tilt the ribbon
10. er for more information 2 Remove the tape from a new roll of supply 3 Push apart the supply holder tabs to widen the supply holder Insert a roll of supplies so it unwinds from the top as shown Platen 4 Pull out the supply so that a few inches extend past the front of the printer Center the supply across the platen roller 5 Close the printer See Opening 8 Closing the Printer for more information Note Make sure the printing side of the supply faces up after you close the printer 6 Turn on the printer if it is not already on 7 Press under 4 to advance the supply under the printhead If you receive a supply error see Chapter 4 Troubleshooting Loading for peel mode Peel mode removes the label from the liner as it prints It is only for labels This mode allows you to apply the label immediately When the printer is in on demand mode the next label prints automatically when the previous one is removed 1 Open the printer See Opening 8 Closing the Printer for more information 2 Remove the tape from a new roll of supply 3 Push the supply holder tabs apart to widen the supply holders Insert a roll of supplies so it unwinds from the top Loading Ribbon amp Supplies 2 5 10 Pull out the supply so that a few inches extend past the front of the printer Center the supply across the platen roller Raise the supply door back to the upright position but do not close the printer Rem
11. ere may be an invalid character in the packet Invalid Data 703 The printer sensed a calibration of different sized black marks Make sure the Check Supply correct supply is loaded 704 Printer has not sensed a supply mark within the specified number of inches or is Check Supply out of supplies Check the supply tracking supply marks black mark sensor position and supply roll for binding Press X to clear the error Change supply 750 Printhead is overheated Press X to clear the error Hot Head Turn off the printer to let the printhead cool If error persists call Service 751 Printer did not sense a black mark when expected Check Supply For errors 751 753 Check the supply tracking supply marks black mark sensor position and supply roll for binding Press X to clear the error and try to continue printing the batch Change supply 752 Printer sensed a mark in the wrong place Press X to clear the error Check Supply 753 Printer sensed a mark that is too long Press X to clear the error Check Supply 756 Load supplies Press X to clear the error Load Supplies 757 Load supplies supply length mismatch because the calibrated supply length Load Supplies differs by plus or minus 0 25 inches from the format Press X to clear the error 758 Either the supply is not seen or the on demand sensor is broken Press X to Check Supply clear the error Check for a label jam clear the supply path or reload s
12. hrough all of the packaging material for items Keep all packaging material in case you need to move or return the printer Getting Started 1 1 About the Printer s Power There are two ways to power the printer Using a battery See Installing and Removing the Battery for more information Using the AC power adapter Refer to the 9496 Operating Instructions included with the charger adapter for more information Installing amp Removing the Battery You must charge the battery before using it for the first time To install the battery 1 Review the safety information in the Regulatory Compliance document included with your printer Turn off the printer when you change batteries Lay the printer down so the back of the printer faces up Remove the plastic from a new battery Eom Ww Ze Slide the battery into the battery well in the bottom of the printer until it latches into place 6 Set the printer upright 7 Turn on the printer by pressing The display flashes printer version information and battery charging status then you see du Ready ll 1 To remove the battery 1 Turn off the printer 2 Lay the printer down so the back of the printer faces up 3 Press the latch down with your thumb and slide the battery out of the battery well 1 2 Operator s Handbook Battery and Safety Information You must charge a battery before using it For optimal battery life charge the battery within three mo
13. iately for either long term storage or after the battery has been exhausted from a printing session Frequent charging prolongs battery life and has no negative effects such as memory loss Do not let the battery get wet or come into contact with metal objects Do not use a battery with a cracked case Itis normal for battery capacity to decrease up to 20 over the first 400 600 cycles of use The printer uses battery power even when the printer is not printing Remove the printer s battery when the printer is not in use for a week or longer Many factors affect your battery s performance including the quantity of labels printed intervals of batches printed percentage of black per label and power management Getting Started 1 3 Connecting the Communications Cables You can communicate serially 9 pin or through USB version 2 0 For best results use only Monarch cables See Appendix B Accessories for part number information To connect serial cables 1 Open the hinged cable door on the side of the printer by loosening the two screws with a Phillips screwdriver 2 Plug the DB9 connector into the DB9 port Place the cable into one of the cable cavities 4 Close the cable door and tighten the screws To connect USB cables 1 Open the hinged cable door on the side of the printer by loosening the two screws with a Phillips screwdriver 2 Plug the USB type A connector into the USB type A port or plug th
14. inter and remove the ribbon cassette and any supplies Note Do not use sharp objects to remove adhesive or label particles from the printer Care amp Maintenance 3 1 4 Clean the printhead with a clean soft cloth a cotton swab moistened with isopropyl alcohol or a cleaning pen 5 Clean the platen roller with a clean soft cloth moistened with isopropyl alcohol or a cleaning pen Turn the platen roller with your finger to clean the entire surface 6 Clean the on demand and black mark sensors with a clean soft cloth a cotton swab moistened with isopropyl alcohol or a cleaning pen Platen Roller Sensor 7 Allow the printer to dry 8 Reload the ribbon cassette and the supply 9 Close the printer 10 Turn on the printer and press 1 to advance the supply 3 2 Operator s Handbook TROUBLESHOOTING This chapter lists some common problems and their solutions Problem Printer does not feed Solution Use a fully charged battery Close the printer completely Load the supply and ribbon correctly Run the printer diagnostic tests Refer to the System Administrator s Guide for more information Printer does not print Use a fully charged battery Close the printer completely Clean the printhead Run the printhead diagnostics tests Refer to the System Administrator s Guide for more information Print has voids or is too light Use a fully charged battery Close the printer completely
15. nths of receipt WARNING Use only the Monarch 9496 charger adapter designed for Lithium ion batteries when charging The battery might explode if used with a different charger Refer to the Operating Instructions provided with the charger adapter for more information The optimal battery storage temperature is 4 F 104 F 20 C 40 C For more information about storage temperatures see Appendix A Specifications The battery may lose its charge capacity permanently if stored at temperatures less than 4 F 20 C or greater than 104 F 40 C For longest life the battery should be stored in a cool dry place Prolonged storage or operation of a fully charged battery above 104 F 40 C may cause a permanent battery capacity loss of up to 10 The recommended temperature for charging is 32 F 104 F 0 C 40 C Charging time is approximately 1 to 3 hours Recycling Information Do not throw in trash Recycle to your local regulations The Rechargeable Battery Recycling Corporation RBRC is a non profit organization created to promote recycling of rechargeable batteries For more information about how to recycle batteries in your area visit www rbrc org Batteries can also be returned postage paid to ERC 200 Monarch Lane Door 39 Miamisburg OH 45342 Caution Do not disassemble short circuit heat above 122 F 50 C or incinerate the battery It may explode The battery should be charged immed
16. on Printer Systems Division 170 Monarch Lane Miamisburg OH 45342 1 800 543 6650 In the U S A 1 800 387 4740 In Canada www monarch com
17. ove a couple of labels from the liner Feed the liner over the platen roller over the peel bar and under the peel edge as shown Center the supply under the peel edge Peel Bar Peel Edge Close the printer completely See Opening amp Closing the Printer for more information Lightly tug on the liner to remove the slack Turn on the printer if it is not already on Press under 1 once or twice to advance the labels under the printhead If you receive a supply error see Chapter 4 Troubleshooting The label separates from the liner Loading for fan fold Use these instructions for fan fold supplies only 1 2 Note Make sure the guides are straight after you 3 Open the printer See Opening amp Closing the Printer for more information Adjust the 4 8 inch 122 mm core to the width of your fan fold supplies by pushing or pulling the supply guides on each side of the core The guides move in 0 03 inch 0 8 mm increments adjust them Insert the core between the supply holder tabs to open them to their widest position we 2 6 Operator s Handbook Position a stack of fan fold supplies so they feed easily into the front of the printer Feed the fan fold supply into the supply slot under the supply door and between the supply guides on the core so that a few inches extend past the front of the printer Center the supply across the platen roller Close the printer See Opening am
18. p 127570 Hand Strap 11997208 Cleaning Pen TC9493QR Quick Reference TC9493MLIQR MLI Quick Reference TC9493PR Packet Reference TC9493SA System Administrator s Guide TC9460SNPSA Network System Administrator s Guide Battery Charger AC Power Adapter The Monarch 9496 Battery Charger AC Power Adapter is designed for the Monarch 9493 portable printer It charges the battery and provides alternative AC power For more information about the battery see Chapter 1 Getting Started For more information about the charger adapter refer to the 9496 Operating Instructions TC94960l included with the charger adapter Carrying Accessories Shoulder and hand straps are available for carrying your portable printer Refer to the Strap Instructions TC9460ACPHOI provided with your strap for more information Accessories B 1 B 2 Operators Handbook PRINTER OPTIONS c This appendix lists the options that may be installed in your printer Bluetooth Bluetooth Bluetooth wireless technology provides a low power consuming method to communicate between devices It has a maximum range of 30 feet 10m Our Bluetooth device connects to your printer s serial port and conforms to V2 0 of the Bluetooth specification The printer defaults to receiving unencrypted data for the Bluetooth device See the System Administrator s Guide for more information about Bluetooth Printer Options C 1 C 2 Operator s Handbook Avery Dennis
19. p Closing the Printer for more information Make sure the printing side of the supply faces up after you close the printer Turn on the printer if it is not already on Press under f once or twice to advance the supply under the printhead If you receive a supply error see Chapter 4 Troubleshooting Supply Slot Loading Ribbon amp Supplies 2 7 Printing The host sends online packets containing print jobs to the printer 1 Turn on the printer You see du Ready lI 1 2 Download a format and a batch For information on creating packets and downloading print jobs refer to the Packet Reference manual available on our Web site The printer prints either a strip of supplies or one at a time on demand mode 3 Remove the printed supplies Tearing the Supplies Tear the supply from the right or left using the tear edge as a guide E S BN Tear Edge Note Do not pull straight up on the supply You may lose registration 2 8 Operator s Handbook CARE A MAINTENANCE EJ This chapter explains how to clear label jams clean the printhead platen roller and supply sensors Caution Do not use sharp objects to clean the printhead or touch the printhead with your fingers This may damage the printhead and require a service charge Clearing Label Jams When you are printing and a jam occurs a supply error message appears To clear the jam 1 Turn off the printer by pressing
20. this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense RF Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device CANADIAN DOC WARNING This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dicte par le minist re des Communications du Canada Trademarks Monarch MPCL Sierra Sport 9493 and 9496 are trademarks of Avery Dennison Retail Information Services LLC Avery Dennison is a trademarks of Avery Dennison Corporation Bluetooth is a trademarks of Bluetooth SIG Inc E TABLE OF CONTENTS LE AA BEI uio iii ai a 1 1 BT BTE IE NC A Em 1 1 e MMM 1 1 Printer Eed EE vt heut dudum aere 1 1 Unpacking Meir starter PLE Det repe pa E Ebert oL aedeagal sel iria 1 1 About NE Printer SAP OW Ol fe e EE 1 2 Installing amp Removing the Battery asco e
21. upplies This error may occur if you remove a label too quickly in on demand mode The printer does not recalibrate after this error 762 Recharge the battery Press X to clear the error Low Battery 763 Waiting to dispense label Press X to clear the error Remove Label 765 The printhead has less than four bad dots The printer can shift bar code fields Check Printhead to avoid bad dots Press X to clear the error and continue printing 768 Printhead has more than 10 bad dots or is not connected Connect the Check Printhead printhead Press X to clear the error 791 The printer has an error pending Turn off the printer Error Pending Wait 15 seconds and turn it back on Resend the packets Calling Technical Support If these solutions do not work or you see an error that is not listed here call Service at the number listed on the back of this manual If you need to return the printer use the original packaging box and packing material 4 2 Operator s Handbook SPECIFICATIONS Printer Specifications Height Width Depth Weight with Battery Display Printhead Memory Power Battery Life Operating Limits Storage Limits Relative Humidity Printing Method Recommended Duty Cycle 8 0 203 mm 10 1 254 mm 4 6 117 mm 4 7 lbs 2 14 kg Graphical 4 line LCD with backlight 4 102 mm 203 dpi 8 dots per mm 32MB RAM 32MB Flash 256MB microSD card option
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