Avaya 9640G Telephone User Manual
Contents
1. 15 using Autodial 19 Hanan 22 Calling a person E n iiem ama 22 from the call log 19 ue ss k 12 from the Contacts list 19 P e 12 using speed dial 19 Md Conference Calls Setting UP nana 26 about 24 sa ab 19 adding a person on hold 21 calling a person sse 19 putting a call on hold 21 automatic call back sss 26 setting up 21 as ab T Contacts List Ss calling a person do button click sounds 14 Contacts error TONES oooooWo o oma 14 about 25 B adding a NEW oooooWoWo oom 2 adding from the call log 24 Background logo een 15 EB STI NE ND ANN 24 Background SKin oooooo 15 oine ME mangan aan 23 Bridged Calls BOSS INC REND I 23 about e 21 searching eene 22 Bana an ea UN ua ME 22 rice Me PS 23 JOIN E 22 TET senen sesama maan 20 Browser icons abOUL cotone tiU ERU t 30 D ud 30 Dialing Options a SUE Mo o HI ue SEWING CN 13 NAVIG ALI NG selera nata era enam 30 Display Busy indicator eneen 26 eer S Burm 14 Button Click Sounds adjusting brightness 14 configuring mna 14 E Button Labels ae E personalizing maa 13 pom2. 31 Logging in to your telephone extension 31 Logging out of your telephone extension 31 Login as a guest user sssss 31 Woo 15 M Malicious call tracing 28 Messages retrieving opened 25 Monitoring other extensions 26 Muting Callsenter tah eren ten 19 N navigating eeeseeem 30 Navigation Arrows right amp left 8 UP amp down eerie 8 O On hook dialing eooooooooWoW 13 Options amp Settings abOut tote teet ies 10 call logging eseeeeeeessess 25 changing language 16 changing ring pattern 14 configuring visual alerts 12 go to phone screen on ringing Ad phone screen on calling 11 redial SettingS oooooWooo 12 Setting Autodial numbers 26 Setting dialing options Ts Setting favoriteS oooooo 17 Setting speed dial numbers 16 Outgoing calls blocking extension display 27 edit dialing a number 19 making a Call oo 18 making a call on a bridged line 22 redialing a number 18 unblocking extension display 27 P DAG TE 29 Parking Calls
3. Network Information About Avaya one X Log Out Options amp Settings lets you change your call settings personalize button labels adjust brightness and contrast select your ringing pattern set up favorites assign speed dial entries and more The Browser menu contains additional web based applications If no web applications are available for your phone the Browser menu is not shown Network Information shows a summary of network related parameters for your phone About Avaya one X provides the release number of your telephone software Log Out lets you sign off the phone to protect your settings or to allow another user to log in Note The sub menus that appear depend on how your extension was administered Some options or sub menus may not be available Options amp Settings The menu contains choices for Call Settings Assign Speed Dial Entries Assign Favorites Entries Application Settings Screen amp Sound Options Language and Region Advanced Options Call Settings includes choices for automatically displaying the Phone screen when you get an incoming call or when you place a call turning call timers on or off controlling how Redial works turning Visual Alerting on or off and more Assign Speed Dial Entries lets you assign speed dial numbers to up to ten contacts so you can press a single digit to initiate a call to that person See Setting up speed dialing for more
4. Calling a person from the Contacts list 1 Press the Contacts button 2 Select the person or number you want to call 3 Press Call or OK Calling a person from the call log 1 Press the Call Log button 2 Select the person or number you want to call 3 Press the Call softkey or the OK button Muting a Call If a call is on mute and you switch between the handset headset or speakerphone the mute will be turned off When the Mute button light is on the call is muted 1 Press Mute button during a call so that the other person cannot hear you 2 Press Mute again to unmute the call Issue 1 December 2007 19 Send all Calls Putting a Call on Hold 1 Press Phone to view the main Phone screen if necessary 2 f you are not active on the line you want to put on hold select that line 3 Press Hold Note A hold timer may display when you put a call on hold For more information see Configuring call timers 4 Press Resume to retrieve the call Transferring a Call From the Phone screen select the line you want to transfer Press Transfer or OK Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list Press Complete or OK to transfer the call PF O Forwarding Calls You can forward your incoming calls to another number or to voicemail If call forwarding is turned on a Forwarding icon 3 appears on the top line of your display screen You
5. 2 Press Resume or OK to resume the conference call Bridged Calls Your phone may show one or more bridged lines on the display screen in addition to your own lines A bridged line typically belongs to someone else but bridging allows you to see if that line is in use answer calls on that line or join a call in progress on that line from your telephone You can also make outgoing calls on a bridged line when it is not in use Issue 1 December 2007 21 Answering a call on a bridged line Answering a call on a bridged line Answering a call on a bridged line is basically the same as a call on a primary line Joining a call on a bridged line You can join an existing call on a bridged line 1 Select the bridged call in progress that you want to join 2 Press Bridge Making an outgoing call on a bridged line When you make a call on a bridged line you are using another person s line The caller ID may show the call as coming from you or coming from the person whose line you are using If you have any questions about how the name or extension displays to the person you are calling contact your system administrator 1 Select the bridged line you want to use 2 Press OK to get a dial tone 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list Contacts You can save up to 250 names and up to 4 telephone numbers per name Note If you press the Contacts butt
6. PA NE BEAN Mbithi ioscan Viewing cal Hog d Hentai Dau cO E aa Adding an entry from the call log to your Contacts list RH E d ing an entry from the call id 4 Clearing all entries from the call nee Turning off call logging Getting Your Messages mE Logging into your voicemail AIE IE ENE EIT TN E N TE E AOE I ite 25 Features menu Accessing the Features menu Monitoring other extensions at 2 a glance Ss si labels i pre assigned Autodial numbers y Blocking your eduncion TEM plying dee sdti Displaying your extensi Parking a call Unparking a call Picking up a call from your pickup group Tracing a malicious call Recording a call Making a priority cal Interrupting a call with a whisper page Configuring simultaneous ringing for multiple telephones EC500 Extending a call to your cell phone EC500 ooooooocoo ocooooooo oom 29 Browser D P e 1 Navigating Web pages i pon About Web Browser Icons amp La els Issue 1 December 2007 3 Contents About Logging In to and Out of Your Telephone 31 Logging in to your telephone Sxteris lir eeoosesuesep epo riu n neue PP IY cen UP IV ORA Bebe RAS ARSA ERR EI KA 31 Logging out of your telephone extenSIiOn ooocoo Woo WWW 31
7. You can change the labels that are displayed for your extensions features and system numbers or speed dial buttons For example you can change the label for your extension to My Line You cannot edit Autodial buttons labels using this procedure For information see Assigning labels to pre assigned Autodial numbers O ND OB OO 11 Press Avaya Menu Select Options amp Settings Press Select or OK Select Application Settings Press Select or OK Select Personalize Labels Press Select or OK Select the label you want to edit Note If the label you want to edit is on the Features menu scroll right to access the Features menu and select the label you want to edit If the label you want to edit is on the System Numbers menu scroll right twice to access the System Numbers menu and select the label you want to personalize Press Edit Edit the label using up to 13 characters Note Press More then Clear to clear all text fields and start over Press Save or OK Note You may revert back to the default button labels by selecting Avaya Menu Options amp Settings gt Application Settings gt Restore Default Button Labels Issue 1 December 2007 13 Options amp Settings COSI the brightness of the display Press Avaya Menu Select Options amp Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Brightness Press Select or OK Scroll
8. when you select an entry in your Contacts list pressing OK places a call to that person 8 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide Introduction to the 9640 9640G SIP IP Telephone You can also select a line or feature without scrolling by pressing the corresponding line button About Icons The icons in the following table indicate the state of a call navigation choices or the status of a contact whose presence you are tracking Table 2 Icons in the Telephone Display Icon Description Number of calls missed where represents the number Incoming call is ringing Call is active Call is on hold Call is on soft hold when using Conference or Transfer feature Conference is active Conference is on hold Scroll left for other options Scroll right for other options Scroll up or down for other options Heva a i me End of list scroll up to see choices Beginning of list scroll down to see choices The call in progress is muted The ringer volume is off due to pressing on the Volume button until the volume turns off To reinstate volume press on the Volume button Presence icon signifying this contact is available the contact whose presence is indicated is registered logged in and that phone is in an idle state Presence icon signifying this contact is currently on his or her phone Busy indicator
9. 16 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide Answering a Call Press Select or OK To unassign an existing speed dial contact scroll to the line you want to unassign and press Clear Proceed to the next step to reassign that number To add a speed dial contact scroll to the first unassigned line and press the Assign softkey or the OK button Scroll to the contact you want to assign and press Select or OK Select the telephone number you want to assign 10 Press the Save softkey or the OK button Setting up favorites You can create a list of up to nine favorite contacts or features for quick access The contacts and or features on your favorites list display as you scroll past your last call appearance PWN 9 Press Avaya Menu Select Options amp Settings Press Select or OK Scroll to Assign Favorite Entries Note If your telephone does not display the Assign Favorite Entries option your administrator has not made this feature available Press Select or OK To add a favorite contact select an assignment line and press the Contacts softkey To add a favorite feature select an assignment line and press the Features softkey Scroll to the contact feature you want and press Select or OK 8 If you are assigning a favorite contact select the telephone number you want to use to call this favorite person Press Save To call a favorite contact or
10. Press Select or OK Select Screen and Sound Options Press Select or OK Select Background Logo Press Change or OK or use the Right Leftarrows to change the logo Press Save Changing the skin If your system administrator has set up skin choices you can change the look of your screen display ONDARON Press Avaya Menu Select Options amp Settings Press Select or OK Select Screen and Sound Options Press Select or OK Select Skin Press Change or OK or use the Right Left arrows to select the skin you want Press Save or OK Integrating other applications If your administrator has set up this option you can integrate Microsoft applications like Microsoft Exchange Server with your phone m S OWNOD UNA WN Press Avaya Menu Select Options amp Settings Press Select or OK Select Advanced Options Press Select or OK Select Application Integration Press Select or OK Select Exchange Integration Press Select or OK Press Change or OK or use the Right Leftarrows to set Use Exchange Calendar to Yes or No If Use Exchange Calendar is Yes complete the remaining fields with exchange information your administrator provides Press Save or OK Issue 1 December 2007 15 Options amp Settings Turning automatic gain control on or off 1 ONDION oo Press Avaya Menu Select Options amp Settings Press Select or OK
11. Select Advanced Options Press Select or OK Select Automatic Gain Control Press Select or OK Select the device Handset Headset or Speaker for which you want to turn AGC on or off Press Change or OK or use the Right Left arrows to turn AGC on or off Press Save Miser the language Ocoouoosomw Press Avaya Menu Select Options amp Settings Press Select or OK Select Language amp Region Press Select or OK Select Language Press Select or OK Select a display language Press Select or OK Press Yes to confirm the selected language Setting the time format You can change the way the time displays on your screen The time format is either 12 or 24 hours OONDORNA Press Avaya Menu Select Options amp Settings Press Select or OK Select Language amp Region Press Select or OK Select Time Format Press Select or OK Press Change or OK or use the Right Left arrows to change the time format Press Save or OK Setting up speed dialing You can assign speed dial numbers to up to 10 people in your contact list Then when you want to call a speed dial contact simply press the number you ve assigned to that person pecore Press Avaya Menu Select Options amp Settings Press Select or OK Scroll to Assign Speed Dial Entries Note If your telephone does not display the Assign Speed Dial option your administrator has not made this feature available
12. j A 33 4 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide Notices Notices 2007 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP telephone might cause interference For full legal page information please see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our website simply go to http Awww avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentati
13. Call 30 C Edit dialing es 13 19 i 29 Emergency Call Woo 18 A seers on Ener Tones ar me 26 turning off 14 oa 24 Extension E person acc C ME LE 19 blocking display of 27 POPP eee Ce eee PCCP CCPC CCC e Corer nara jv bl ki di One aes Nan 4 clearing entries sess 25 ibd D sn Ea removing AN entry 24 F turning Off 25 VIEWING E 24 viewing details 24 Seting UD m dr Call parking esee 2r Issue 1 December 2007 33 Index Features abDOUt e eoi batam kasa 25 ACCESSING vices ice serbe Ni 26 Forwarding Calls abDOUL ice e anna vce 20 Forwarding Eel MEER 20 27 turning OLE ioo eripe mada 21 G Guest I0giN ooooooWoW Wo WWW 31 H Flandset eet eres 16 Headset tech 16 Hold conference calls uses 21 Icons in telephone display ADO UE vce cise eedem beta edan ata oia 9 Icons toi c 30 Incoming Calls o g e y n o sten 18 Incoming Calls ANSWEFING oooooWoWoWm naek i7 directing to multiple telephones 29 forwarding eese 20 forwarding when busy or no answer 27 sending directly to voicemail 18 sending to coverage ooWo 20 KANSFETTING ooW menanam 20 L Language changing io nen aa nenas 16 Logging in to your telephone
14. access a favorite feature scroll down through your call appearances When the favorite contact or feature displays press the applicable softkey or line feature button to call the person or activate the feature Answering a Call When you receive an incoming call the incoming call is usually selected automatically However if you are already on a call or if you receive more than one incoming call at a time you may need to select the call you want to answer manually If you do not have the Phone Screen on Ringing option enabled you must press Phoneto choose a line or view call options Answer an incoming call in one of the following ways f you are not on another call lift the handset or press Speaker to answer using the speakerphone or press Headset to answer using the headset f you are on another call from the Phone screen scroll to the line with the incoming call and press Answer or OK Note To automatically display the Phone screen whenever you receive an incoming call set the Phone Screen on Ringing option to Yes see Call Settings Issue 1 December 2007 17 Making an emergency call Sending an incoming call directly to voicemail Scroll right to access the Feature menu and select the Transfer to Voicemail feature Ignoring an incoming call Press Ignore to turn off the ringer for an incoming call Making a Call If you are not on a call simply dial the number you want to call If your dialing opti
15. call information and options if you share a telephone with other users Log out to prevent unauthorized use of your telephone during an absence Note Call log information is lost after you log out your extension Logging in to your telephone extension Log in from the initial screen when it prompts you for your Username Depending on your telephone system certain telephones allow you to log in and use another person s phone as a visiting user Enter your username extension Scroll down to Password Enter your password If applicable enter your SIP User ID Use the right or left navigation arrow to indicate whether you are this phone s primary user Yes or whether you are a visiting user of this phone No Press Login or OK o Rom Issue 1 December 2007 31 Logging out of your telephone extension Logging out of your telephone extension Press Avaya Menu Scroll down and select Log Out Press Yes or OK Press Log Out to confirm Note Your contacts speed dial settings favorites and Autodial numbers are saved during logout and are available the next time you log in to your extension Romo 32 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide Index Index A Call PICKUP terna 28 Active calls ge mers MOU TN AG PERMET MES 12 directing to cell phone 30 C Ang 28 AGC T sete teen nennen nnne ntnn nnne tnnt 16 Calling a number application integration
16. information 10 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide Avaya Menu Assign Favorites Entries lets you build a list of up to nine favorite contacts or features See Setting up favorites for more information Application Settings includes choices for personalizing button labels turning call logging on or off and including bridged calls in your call log Screen amp Sound options includes choices for adjusting your phone s brightness and contrast ring pattern background logos and button clicks and tones Language and Region settings includes choices for setting the display language and the time format Advanced Options includes choices for integrating other applications like Microsoft Exchange Server with your phone You can also set AGC Automatic Gain Control for your headset handset and or speaker audio Setting the Phone Screen on calling Set Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call Press Avaya Menu Select Options amp Settings Press Select or OK Select Call Settings Press Select or OK Select Phone Screen on Calling Press Change or OK or use the right or left navigation arrows to set the option to Yes or No Press Save NOOO RON Setting the Phone Screen on ringing Set Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call Press Avaya Menu Select Option
17. lines on or off select Log Bridged Calls and press Change or OK 8 Press Change or OK to turn call logging on or off 9 Press Save NOORWN Getting Your Messages Press the Message button to connect directly to your voicemail system The lighted Message button and a red light on the upper right hand corner of your telephone indicate when you have messages waiting Your messages are an administered function Contact your system administrator with any questions Logging into your voicemail 1 To log in to your voicemail press the Message button 2 Follow the voice prompts from your voicemail system Features menu The Features menu gives you access to advanced telephony features such as Call Forwarding and Speed Dial buttons You can use Send All Calls and Call Forward to have your incoming calls sent to other numbers EC500 allows you to answer your incoming calls from your desk phone or another phone Other features like Call Park Call Pickup Extended and Transfer to Voicemail may be available on your Features menu The particular features available to you depend on what your administrator has assigned to your phone For more information about what features and options are available for your extension contact your system administrator Issue 1 December 2007 25 Accessing the Features menu Accessing the Features menu From the Phone screen scroll right to access the Features menu Note To return to the main
18. or use the Right Left arrows to turn Visual Alerting on or off Press Save Setting the audio path You can set your phone to go off hook on the Speaker or the Headset when you make an on hook call ONOJ BON Press Avaya Menu Select Options amp Settings Press Select or OK Select Call Settings Press Select or OK Select Default Audio Path Press Change or OK or use the Right Left arrows to change the setting Press Save 12 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide Avaya Menu Setting dialing options Your phone has two dialing options You can dial as you normally would for example pick up the handset get a dial tone and dial the number you want on hook dialing Or you can set edit dialing which mimics how you dial a call on a cell phone you can enter all or part of the number backspace to correct a digit if needed and when ready initiate the dialing process using a softkey 1 DOA wl Press Avaya Menu Select Options amp Settings Press Select or OK Select Call Settings Press Select or OK Select Dialing option Note If your telephone does not display a Dialing option your administrator has not made this feature available Press Change or OK or the Right Left Arrows to toggle between On hook and Editable Note When on hook dialing is in effect dialpad edit dial searches are not available Press Save Personalizing button labels
19. out or view network information Volume Press volume to adjust the volume of the handset headset speaker and ringer Headset Press Headset to use the headset if it is connected Only HIS headset cords are compatible with your phone Mute Press Mute to mute a call in progress To take a call off mute press Mute again Speaker Press Speaker to use the speakerphone To take a call off speakerphone lift the handset and press Speaker Scrolling and Navigation When navigating through the options and features on your telephone display use the navigation arrows to scroll and buttons to select lines or options Use the up and down navigation arrows to scroll up or down through lists A navigation icon appears in the phone display to indicate that you can scroll to more options or information When only one up or down navigation arrow shows it indicates you are at the top or bottom of the list and can only move in the direction indicated by that arrow Use the right and left navigation arrows to move between the Phone screen and Features list go to other screens when indicated by the Prompt Line or to move the cursor right or left when entering text When you scroll to a line on the display that line is selected The selected line is highlighted in black with white letters The softkey labels will change according to the options available for the highlighted line The OK button is a shortcut for the default action For example
20. to the right or left to adjust the brightness Press Save or OK 00 ooROM Turning button click sounds on and off Press Avaya Menu Select Options amp Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Button Clicks Press Change or OK or use the Right Left arrows to turn sounds on or off Press Save ONOARWONM Turning error tones on or off Your telephone beeps if you make a mistake or take an action that is not allowed If you do not want to hear error beeps set your error tone to Off Press Avaya Menu Select Options amp Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Error Tones Press Change or OK or use the Right Left arrows to turn error tones on or off Press Save ONOARWNM i the ring pattern Press Avaya Menu Select Options amp Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Personalized Ringing Press Change or OK listen to the available ring patterns Press Play or OK to hear it again Press Save to make it your ring pattern OWNDIURNA 14 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide Avaya Menu Changing the background logo If your system administrator has set up an alternate background choice you can change the logo your screen displays 1 9 Mog RON Press Avaya Menu Select Options amp Settings
21. 27 Phone Screen Options on calling e er 14 Phone Settings ADOUt 35 A EE due erret in 10 Picking up calls esses 28 Priority Call ce tori ez 29 R Recording a Call oo ooWoWoo 28 REG Al M RTT 18 Redial Options SEWING ES 12 Ring Pattern charniglrig eoi entrant ieas 14 S Scrolling and Navigation abDOU cct tree ette bai 8 SENDALL rebat iaan 20 ipm 15 34 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide Ser cp ne aaa ea 16 Speed Dialing Seting Upeaa 16 Speed dialing calling a perSON eenen 19 T Telephone display icons eroi E E aan aan sal hana 9 Telephone Stand abouti ieu iie diares 10 Time fOrMat o Wo Woman 16 Tracing calls sss 28 Tracing CallS ooooooW oom Wa 28 ane n 20 U Unparking CallS ooooo 28 V Visual Alerts CONMTIQUIING 5 nite abal ka mia 12 Voicemail LOGGING IN setan been eeu tutte heuer bor sei 25 W Web page esee 30 Whisper Ppag6 ooooooooW momo 29 Issue 1 Index December2007 35 Index 36 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide
22. 40G SIP IP Telephone Introduction to the 9640 9640G SIP IP Telephone Your telephone provides many features including a Phone screen to view and manage your calls a Call Log a Contacts list an integrated WML browser a menu of options and settings and access to your voicemail The 9640 9640G SIP IP Telephone provides this information in color The G designation in 9640G means this telephone model has a built in Gigabit Ethernet adapter which speeds data transmission A telephone with the G designation is otherwise identical to its 9640 counterpart in terms of features and functionality Not all functions and features described in this user guide may be available on your telephone If you find that a function or feature is not available please contact your system administrator Overview USB Port N X lt Message Waiting Indicator Missed Call Indicator Title Line Prompt Line Line Buttons Softkey Labels Softkeys Message Navigation Arrows OK Phone Contacts Call Log Avaya Menu Volume Mute Speaker Headset Forward Name Description USB Port If your phone gets its power from a local AC power adapter and not directly from the voice data network connection you can recharge a battery powered device using your phone s USB port Connect the device to your phone with a USB cable to recharge it Issue 1 December 2007 7 Scrolling and Navigati
23. AVAYA Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide 16 602403 ssue 1 December 2007 Contents Contents lo T m 5 Introduction to the 9640 9640G SIP IP Telephone 7 e O n Rap 7 Serai ling and Navigasi aa PN NN EN 8 SPS UN eMe 9 ae Sia le M T 9 Loci 4 c P 10 Nee SIUS i sb NN HE OR A RR DU RR TR ep eb acd bn qoa Ep a 10 Setting the Phorie Screen on callilg uuise co ooo oo o o moooooomomoomenasa 11 Seting the Phone Screen on KING Nge ier ert Mn nete ER Ea Repo des 11 Camiguin Cal TIN CIO aan Em 11 Sano el ODORE roin ER dott Aes Dp crop D ak RR ies clea 12 Mangun visual alerte an stai RdNR berum dd RN PUE 12 Seting Tbe addo P aea toad escapan quet Etc Bapa c iba 12 Sering dis pomi uai T t Om SEE 12 l ersonallzino DURON ABS us iar eaa perve E ciae a p ade 13 Adjusting ine brightness of the display seiman beam 13 Turning button click sounds on and OF dea be obi bea Ha s 14 Terang omor tonos DEPO Ia Ra Ra an na 14 Kang Am toe NG PAN iss Se FOI Dar asta Ce on ae 14 cusnenrgsceneelpede m e EE 14 SANG DG ER co aco E Peer ance a opo n p eb Coa E 15 kiegraung other slc RU 15 Taring automatic gain control on or Oi AA EA NB NA mts 15 Ghanging aa D o EE 16 a hie TING IN Gales EA EE A AE E m poblado BA 16 Senn
24. Phone screen press Phone or scroll to the left Note The O icon next to a feature indicates the feature is available and the eh icon next to a feature indicates the feature is not available The LED next to the feature name indicates if the feature is currently on or off If the light is on the feature is on Monitoring other extensions at a glance If your job requires that you cover or monitor phones for others your system administrator may set up busy indicators so that you can see whether an extension you cover is idle or busy at a glance Extensions you can monitor with busy indicators show the word Busy next to the extension number 1 From the Phone screen scroll right twice to display the System Numbers menu 2 If necessary scroll down to or press the line button for the extension you want to E check If that extension is in use the busy indicator A displays next to the word Busy and the LED associated with that extension lights steadily 3 To call a monitored extension scroll to the applicable line and press the Select softkey or the OK button Alternately press the line button associated with that extension Assigning labels to pre assigned Autodial numbers Autodial numbers are frequently called numbers in your office or organization for example a Help desk number Your system administrator sets up Autodial numbers but you can assign and edit their labels The administrator might just allot a specific bu
25. Presence icon indicating this contact is not logged in unregistered Presence icon indicating this contact s phone is busy with the Send All Calls feature active This icon also designates that a feature is not available at this point of a call Q Do pe Be 4 Presence icon indicating this contact is away from the telephone This contact or feature is designated a favorite See Setting up favorites for more information Presence icons appear when you set up the person whose presence you want to track as a contact and enter a handle a phone number or URI for that person Issue 1 December 2007 9 Telephone Stand Telephone Stand You can adjust the display screen to different angles To move the display screen gently pull from the top of the display screen towards you As you pull the screen towards you you will hear a clicking sound Each of these clicks is a locking position for the display screen Gently push on the display screen to adjust the screen to a previous position Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone access additional Web based applications get information about your phone and network settings and log out When you press the Avaya Menu button you see the following menus depending on how your administrator has set up your system and on the applications available to you Options amp Settings Browser
26. act s presence based on handle icons that appear next to this person s name number If you have another number for this contact scroll down and repeat Steps 5 7 You can add up to five additional numbers for this contact but you can designate only one number as primary Press Save or OK Editing a contact Or grae co woe Press Contacts Search for and select the contact you want to edit Press More Edit Choose the field you want to edit Use the dialpad and softkeys to make changes to the contact information Press Save or OK Issue 1 December 2007 23 Deleting a contact Deleting a contact Press Contacts Select the contact you want to delete Press More Delete Press Yes to confirm Note If you press No priorto pressing Yes your contact information will not be removed Bom Call Log When you have one or more missed calls the Call Log button lights and the Missed Calls icon and the number of missed calls display on the top line Viewing the call log 1 Press Call Log Note You can go to the top of the list by pressing Call Log again 2 Scroll to the right or left to view separate lists of answered outgoing or missed calls 3 Scroll up or down to view the entries on the list Viewing call log details 1 Press Call Log 2 Select the number you want to view 3 Press Details 4 Press Back to return to the list view Adding an entry from the call log to your Contac
27. can choose from a number of forwarding features including Send All Calls and Call Forward The forwarding features available on your phone depend on the options your system administrator has set For more information about the options available to you contact your system administrator Send all Calls When Send All Calls SAC is on your incoming calls go directly to a predefined coverage number typically your voicemail Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator If the SAC feature is administered on your phone a SendAll softkey appears on the Phone screen Pressing SendAll turns Send All Calls on If it is already on pressing SendAll turns it off You can also turn Send All Calls on or off by using the telephone Features list 1 Select SendAllCalls 2 Press Select or OK to turn Send All Calls on or off Call Forwarding Several forwarding features may be available so you can set a number to which your calls will be forwarded or turn off call forwarding if it is already on If available your call forwarding features are listed on a Forwarding features menu 1 Press Forward to access the main Forwarding menu 2 Select Call Fwd 3 Enter the number to which you want to forward your calls Note After you enter the forwarding number you hear a confirmation tone 20 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide Conference Call
28. e Redial functionality 18 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide Muting a Call Speed dialing a person On the Phone screen press and briefly hold the dialpad key assigned to the person you want to call Note To assign speed dial numbers to up to 10 contacts see Setting up speed dialing Autodialing a pre assigned number Your system administrator may set up frequently called numbers such as Information Technology or the Help Desk as Autodial numbers so you can dial them with one touch 1 From the Phone screen scroll right twice to display the System Numbers menu Note To assign labels to or edit labels for your Autodial numbers see Assigning labels to pre assigned Autodial numbers 2 Select the number you want to call 3 Press the Call softkey or the OK button Making a call using edit dialing Edit dialing works just like making a call on your cell phone just start entering the number without hearing a dial tone Using softkeys you can change the number character format or backspace to edit the number before actually dialing it Your system administrator has to authorize this function To set up edit dialing see Setting dialing options 1 From the Phone screen enter the number you want to call 2 To edit the number press the Bksp softkey to erase the previous character one character at a time To change the character format press the 123 abc softkey 3 Press Call or OK
29. e when the person you called answers RB qw Configuring simultaneous ringing for multiple telephones EC500 The EC500 feature allows you to have incoming calls ring on your office telephone and your cell phone at the same time This allows you to answer office calls while you are away from your desk The cell phone number is programmed by your system administrator 1 From the Phone screen scroll right to access the Features menu 2 Select EC 500 3 Press OK to turn simultaneous ringing on or off Extending a call to your cell phone EC500 The Extend Call feature allows you to extend a call that is active on your office phone to your cell phone using EC500 Extension to Cellular This allows you to transfer an office Issue 1 December 2007 29 Navigating Web pages call to your cell phone and move away from your desk This feature is programmed by your system administrator 1 During an active call scroll right from the Phone screen to access the Features menu 2 Select the Extend Call feature 3 Press OK to send the call to your cell phone 4 Answer the call on your cell phone The call remains active on your desk phone as well so you can switch back if you want Browser Your telephone includes a Web browser capability that can be used to present additional applications The items available through the Web browser vary depending upon how your telephone is administered Contact your system administrator with any
30. en internal telephone users including the attendant The called party hears a distinctive ringing when the calling party uses Priority Calling Before dialing scroll right from the Phone screen to access the Features menu If necessary scroll down to Priority Call and press OK or just press the corresponding line button Enter the extension you want to call Press Enter or OK to immediately start dialing the priority call to that extension where the call appearance will show the incoming call as a priority call N Te 0D Interrupting a call with a whisper page Use the Whisper Page feature to interrupt or barge in on another user s call and make an announcement This feature is unique because only the person on the paged extension can hear the page Other parties on the call cannot hear the page and the person who makes the page cannot hear anyone on the call If the paged user has a display telephone the paged user can see your caller ID For example users A and B are on a call You have an urgent message for user A and make a whisper page All three users hear the tone that signals the page but only user A hears the page itself You cannot hear user B Scroll right from the Phone screen to access the Features menu If necessary scroll down to Whisper Page and press OK or just press the corresponding line button Enter the extension you want to call Press Enter or OK to immediately start dialing and deliver your messag
31. hat display while working with Web pages Some or all Web softkey icons and labels that you see may be customized and not included in this table 30 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide About Logging In to and Out of Your Telephone Table 3 Web Browser Softkey Icons amp Labels Icon Description Home Softkey that exits the current Web application or function and displays the fi Home page Softkey that refreshes the display re display the current Web page More or Softkey that displays additional softkeys pertaining to the Web page application or function being performed Abc Icon indicating that dialpad entries display in mixed case The first letter of each word is capitalized and subsequent letters appear in lowercase ABC Icon indicating that dialpad entries display in all uppercase letters 123 Icon indicating that dialpad entries display as numbers Scroll right for other options Scroll up or down for other options bec End of list scroll up to see choices v Beginning of list scroll down to see choices Click to dial link Scroll to this icon and press OK to dial the telephone number with which it is associated http Web site link Scroll to this icon and press OK to access the URI URL it Or represents About Logging In to and Out of Your Telephone Logging in and out maintains your preferences
32. ing MCT alerts a controller to begin call tracing and provide information for reporting this call This feature is available only if your administrator has set up the phone system to trace and track malicious calls and there is an attendant or controlling user to oversee the trace 1 During an active call scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to MCT and press OK or just press the corresponding line button to start the trace 3 An alerting tone and or flashing LED signifies the trace is active Hanging up deactivates MCT Recording a call Use the One Touch Recording OTR feature to record a malicious call on your voice mail System This feature is available only if your administrator has set up the feature on your telephone 28 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide Features menu 1 During an active call scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to OTR and press OK or just press the corresponding line button to start recording the call Note Some countries states and localities have laws that determine if and under what circumstances you can record telephone conversations Before using the OTR feature you must understand and comply with these laws 3 Hang up to stop recording Making a priority call Use the Priority Calling feature to provide a special type of call alerting betwe
33. nt group For example if you need to go to another location to verify some information you can park your current call and answer it at another location within your group Issue 1 December 2007 27 Unparking a call 1 During an active call scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Call Park and press OK or just press the corresponding line button 3 Atthe other telephone press the Call Park line feature button to unpark the call Unparking a call Use the Call Unpark feature to release a call from the extension at which it was parked when the extension is part of a coverage or hunt group Scroll right from the Phone screen to access the Features menu If necessary scroll down to Call Unpark and press OK or just press the corresponding line button Enter the original extension from which the call was parked Press Enter or OK to release unpark the call N Ao Picking up a call from your pickup group When your administrator has set up your phone as part of a pickup group use the Call Pickup feature to answer any other phone in the group 1 Scroll right from the Phone screen to access the Features menu 2 f necessary scroll down to Call Pickup and press OK or just press the corresponding line button 3 Answer the call as you normally would Tracing a malicious call Use the Malicious Call Trace MCT feature to trace a malicious call Activat
34. o HD speed CHANING ne ma ai baka 16 Seting BER VONE Saa RR rete A e 17 Ans werno a Cai AAE 17 Sending an incoming call directly to voicemail 18 Innonng an meom Gallus ala aka 18 Lippe 18 Making an omergoney BA Rm 18 podano Me aa rere rrr wanna 18 Speed diding 4 PRISON ecce MA ee me AAN an EES 18 Aut dialing a pre sssigneo MUSI kaan ena ine bia aa Dua ERE TAN Waka GEA ena 19 Making a call using SONG NN IN NN an 19 Calling a person trom the Contacts NB sasa lsm 19 Galing a peron tom megal TO uso perpe sem ba as aa tb is Y Pb d Rode brad 19 Muling a Callim kaan abal da R n AR cuida 19 x 1E Pe on PN o e 20 Tanssi ino ge Be PA PA an AA NN PA AN AT Sae KERN RUD MUR 20 2 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide Contents Forwarding Calls wis Send all Calls iad 20 Call ea NAC eoe ro Eee e aan an 20 Tamno or cal aa NN m bert e E E E asn mani E Bridged Calls PA PA PT PN PN ATA A EPA PA EP PIP AA Answering a callo ona a bridged line Hn Aa EN E E nan Joining a call on a bridged line 22 Making an outgoing call Of amp Bridged TING ko cook Contacts Searching for a i coni viewing Contacts Ge Rodin a hew Contat Laba Oe et mna anakmu kakaknya Bab oa eka ea ad Deleting org MEM
35. on Name Description Message Waiting An illuminated red light in the upper right corner of your phone Indicator indicates you have voicemail messages waiting If Visual Alerting is enabled this light flashes when you receive an incoming call Missed Call The icon on the Call Log button is illuminated when you have missed Indicator calls The top line shows the Missed Call icon and the number of calls missed Prompt Line View the prompt line to see when you can use the right or left navigation arrows to view alternate screens or menus Softkeys Use the softkeys to act on objects displayed on the screen The softkey labels show you the action that each key produces The labels and the actions vary depending on the object that is selected Message Press the Message button to connect directly to your voicemail system Navigation Use the up and down navigation arrows to scroll through lists Use Arrows the right and left navigation arrows to navigate between menus or to move the cursor during text input OK Press the OK button for a shortcut to an action For example when you select a call log entry pressing OK dials the number Phone Press Phone to view and manage your calls Contacts Press Contacts to view the entries in your contact list Call Log Press Call Log to view a list of your outgoing incoming and missed calls Avaya Menu Press Avaya Menu to configure options and settings log
36. on and nothing happens your system administrator has disabled the button and its functionality Searching for a contact You can search for a person using the full first and last name a partial first and or last name a first or last name only or any combination of full or partial first or last name When on hook dialing is disabled you can also jump to a certain group of letters in your contact list by pressing the associated dial pad key For example if you press 3 the contact list displays entries starting with 3 D E or F depending on your particular contact entries 1 Press the Contacts button 2 Press the More softkey 3 Press the Search softkey 4 Enter the person s full or partial first name if desired To enter the last name only skip this step and Step 5 and scroll down to the Last Name field 5 Press the OK softkey 6 Enter the person s full or partial last name 7 Press the Search softkey or the OK button to start searching the Contact list 8 If more than one contact is found scroll through the search results using the up or down arrow 9 Press the Call softkey to call the person or press the Contact softkey to edit contact information 22 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide Contacts Viewing Contacts details Bom Press Contacts Select the contact you want to view Press Details to see the information available for that contact Press the appropriate sof
37. on is set to editable you can edit the number as you enter it then call it using softkeys see Making a call using edit dialing for information Use the Phone screen to view and manage calls Press Phone to view the main Phone screen at any time Lift the handset or press Speaker or a line button for an available line Making an emergency call You do not have to be logged in to make an emergency call When set up by your system administrator the Phone screen has an Emergency softkey to immediately connect you with a preset emergency services number 1 Press the Emerg softkey If you do not see an Emerg softkey pick up the handset or press the Phone button 2 If the telephone prompts Do you want to make an emergency call press the Yes softkey 3 Some phone systems will call back to confirm the emergency status The phone automatically answers the incoming call on the Speaker and displays Emergency Call in Progress 4 To end the emergency call press the End Call softkey or press the Speaker button Redialing a number 1 From the Phone screen press Redial Note The last number will be redialed or you will see a list of the most recent numbers that you have dialed from which you can select one to redial See Setting Redial Options for information on redial settings 2 If you are working with a redial list scroll to the number you want to call and press Call or OK Note Your system administrator can disabl
38. on to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya Inc provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Issue 1 December 2007 5 6 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide Introduction to the 9640 96
39. questions Access the browser through the Avaya Menu If you don t see the Browser option on the Avaya Menu no Web applications are available for your phone Navigating Web pages Note Because your system administrator can customize browser options for specific business use not all actions described may apply or not all actions available to you may be described Customized features and applications are not described in this guide You can navigate Web pages using a combination of buttons softkeys and links To use the navigation arrows Use the up and down navigation arrows to scroll up or down through the lines displayed Use the right and left navigation arrows to go to other screens when indicated by the Prompt Line or to move the cursor right or left when entering text or numbers To select a line Scroll to a line on the display When the line is highlighted press OK to select that line To select a Web link When you see a link you want to select scroll to it Press OK See Web Browser Icons amp Labels for information on some links you might see To enter text Scroll to the line area enclosed in brackets and press the appropriate dialpad keys Use the More softkey to access symbols or to change from alphabetic to numeric entries About Web Browser Icons amp Labels The icons and labels in the following table indicate navigation choices application choices or data entry choices t
40. s 4 Press OK to turn the call forwarding feature off if it is already on Turning off call forwarding 1 Press Forward to access the main Forwarding menu 2 Press Select or OK to turn call fowarding off or to turn it on if it is already off Note When you turn off the Call Forwarding feature you hear a confirmation tone Conference Calls You can use conference calls to speak with up to five people in different locations on the same call Additional conferencing options may be available through Expanded Meet Me Conferencing Contact your system administrator for more information about this feature Setting up a conference call 1 From the Phone screen select your active call 2 Press Conf 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list 4 When the person answers press Join or OK to add the person to the existing call 5 Press Add and repeat these steps to add another person to the conference call Adding a person on hold to a conference call From the Phone screen select your active call Press Conf Select the call on hold that you want to add to the conference Press Resume to take the call off hold Press Join or Conf to add the person to the conference call o Rom Putting a conference call on hold 1 Press Hold during a conference call Note When you put a conference call on hold the other parties can still talk to each other
41. s amp Settings Press Select or OK Select Call Settings Press Select or OK Select Phone Screen on Ringing Press Change or OK or use the right or left navigation arrows to set the option to Yes or No Press Save NOaRWNM gt Issue 1 December 2007 11 Options amp Settings Configuring call timers You can set your call settings to display the duration of calls You can turn the call timer display on or off CONOARWONM Press Avaya Menu Select Options amp Settings Press Select or OK Select Call Settings Press Select or OK Select Display Call Timers Press Change or OK or use the Left Right arrows to change the setting Press Save Setting redial options You can set Redial to dial the last number you dialed or to display a list of the last numbers you dialed NO OT e ON Press Avaya Menu Select Options amp Settings Press Select or OK Select Call Settings Press Select or OK Select Redial Press Change or OK or the Right Left Arrows to toggle between One Number and List Press Save Configuring visual alerts When the Visual Alerting option is turned on incoming calls cause the LED in the top right corner of the phone to flash You can turn Visual Alerting on or off NOORWH Co Press Avaya Menu Select Options amp Settings Press Select or OK Select Call Settings Press Select or OK Select Visual Alerting Press Change or OK
42. t CFrwdCall Fwd Busy No Ans Enter the number you want to forward your calls to Note After you enter the forwarding number you hear a confirmation tone Press OK to turn call forwarding off if it is already on Blocking your extension from displaying during calls You can override the system default setting to display your extension on outgoing calls Use the Calling Party Number Blocking feature to prevent your number from displaying 1 2 From the Phone screen scroll right to access the Features menu Select CPN Block To stop calling party number blocking see Displaying your extension on outgoing calls Press OK Enter the extension number you do not want the called party to see Press Enter or OK to start calling party number blocking Displaying your extension on outgoing calls If you used the CPN Block feature to block your extension s display on calls you make you can change it back using CPN Unblock CPN Calling Party Number Unblock lets parties you call see your extension 1 2 o BO From the Phone screen scroll right to access the Features menu Select CPN Unblock To set up calling party number blocking see Blocking your extension from displaying during calls Press OK Enter your extension number Press Enter or OK to stop calling party number blocking Parking a call Use the Call Park feature to answer a held call at another extension if you are part of a telephone coverage or hu
43. tkey to call or edit this contact delete this contact or return to the Contacts screen Adding a new contact You can add up to six numbers for a contact Selecting handle as a type allows you to track the contact s telephone presence for example not logged in logged in in use or sending all calls to another number 1 2 3 NO oc Press Contacts Press New Enter the name using the dialpad a Press the number key that corresponds to the letter or number you want to enter until the letter or number is displayed b Pause before entering the next character if the characters are on the same key c Enter remaining letters or numbers d Press Bksp to delete the last character Note If you want to remove a letter number space or symbol that is in the middle of the text you entered use the left and right navigation arrows to place your cursor after the character you want to remove Once your cursor is in the correct position press Bksp to remove the character to the left of the cursor Select the next field Enter the telephone number and press Primary if applicable The primary number is the one that will always display without having to go into contact details Select the next field Select the type of number entered work mobile home handle If you select handle provide a value that represents the extension number an at symbol and the company name for example 21234 avaya com You can then determine the cont
44. ts list Press Call Log Select the number you want to add to your Contacts list Press Contact Edit name and telephone number if necessary Press Save oc RON Removing an entry from the call log 1 Press Call Log 2 Select the number you want to delete 3 Press More Delete 4 Press Yes to confirm or press No if you do not want to delete it Clearing all entries from the call log Clearing all entries from a call log might or might not delete all of the entries in every log For example if you are viewing the Outgoing Calls list only outgoing calls are deleted 24 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide Getting Your Messages from the call log However if you are viewing the All Calls list pressing Clear All deletes all calls from the call log 1 Press Call Log 2 Select the list you want to delete 3 Press More Clear All to delete all of the entries in the list you are viewing 4 Press Yes to confirm Turning off call logging You can turn call logging on or off If you have bridged call appearances on your phone you can choose whether or not to include calls to your bridged lines in your call log Press Avaya Menu Select Options amp Settings or Phone Settings Select Options amp Settings Press Select or OK Select Application Settings Press Select or OK Select the type of call logging you want to turn off Note To turn logging of bridged
45. tton to be an Autodial number but leave the number itself blank in this case you can add the number yourself 1 From the Phone screen scroll right twice to display the System Numbers menu 2 Scroll to the line to which you want to assign a label or number Note Some labels are not editable If you can t scroll to a certain line or hear an error tone when you press the line button you cannot edit that label Press Edit or OK button Use the dialpad to enter the label text or the Autodial number Press Save or OK o BO Setting up automatic call back When an extension you call is busy use Automatic Call Back to receive a return call automatically as soon as that extension is free 1 After calling an extension and while receiving a busy signal scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Auto Callback and press OK or just press the corresponding line button 3 When you hang up the callback call the feature deactivates automatically 26 Avaya one X Deskphone SIP for 9640 9640G IP Telephone User Guide Features menu Call Forwarding when your line is busy or you don t answer The Call Forward Busy No Answer feature allows you to set a number to which your calls will be forwarded when your line is busy or when you don t answer a call already on You must enter the telephone number where the calls will be forwarded each time you use this feature 1 2 Selec
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