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Avaya 3.1.0 Telephone User Manual

1. ee ee 30 Corporate and Personal Directories 30 Adding an Entry to Your Personal Directory 31 2 4444 406 4486 280008 OE 33 Do Mot DISIUIB s scaradar oom oR we m RO 9 99 EUR m 4 3 9 9 BE OER RS 35 Paging seice 6 9 w d4 4 s DS ee OEE DOE Oe ws 36 Speed Dial 44 43 44 AR BEER DE RAE OEE OTA OER ER 36 Registration Information for Optional Features 39 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 3 Contents Email Forwarding of Voicemail llle 39 Playing an Audio File Attachment 40 Teleworker Application eee 41 Web based System Administration 41 Appendix A Options Menus 72222222 EET 43 Telephone OPUS 2 28 9 399 y CEE m 9 3 9 8 SEE m SS 43 System eee RET 45 NAS 8 49 4 Avaya Quick Edition Release 3 1 0 Telephone User Guide May 2007 Customizing Your Quick Edition IP Telephone Introducing Your Telephone Avaya one X Quick Edition software is embedded in each Quick Edition IP telephone The Line Feature buttons
2. nn 5 adding entries to Personal 31 Audio EN deleting entries rom Personal 33 file playing within email 40 editing entries in Personal 32 Authorization code viewing entries ee 30 override restriction 13 Display area Auto Attendant recording yourname 28 entering textin 31 setting contrast level 11 B DND Do Not Disturb a 35 Do not disturb enabling and disabling 35 Broadcasting an announcement 36 Email forwarding of voicemail 39 forwarding enabling forwarding of audio file 39 accessing user Options 19 registration code 39 disabling cles 20 Email notification of voicemail enable forwarding to Voicemail 19 playing audio file attachment 40 forward all calls to dialed number 20 specifying recipient of email notification 39 forward all calls to directory number 19 web based options 40 forward all calls to Voicemail 18 Extension number viewing 5 Call log accessing user options 22 editing number before dialing 22 G making calls from 12 General Pag
3. button Select Call Log on the Main menu Select the Clear softkey Select one of the following options from the Call Log Options menu e Reset Counter Clears the missed call counter e Clear Incoming Clears the list of incoming calls e Clear Outgoing Clears the list of outgoing calls e Clear All Clears the missed call counter and both lists of calls At the prompt select the Yes softkey Select the Exit softkey to display the previous menu or press the PHONE EXIT button Using Voice Mail Use the voicemail to view a the list of messages and play copy or delete messages You can save caller records to your Personal directory or to a Speed Dial button Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 23 You can access your voicemail from any touch tone telephone internal external Refer to the procedure To access your voicemail using any telephone on page 27 User Keypad Shortcuts The following table show user shortcuts available from the keypad after you enter the password Key Function 1 1 Main Menu Listen to new messages 1 Listen to voicemail messages 1 d Qo N A OO Rewind Pause Fast forward Replay Envelope information Delete Reply Save Skip to the next message Return to main menu A Personal Options 1 2 Voicemail notification on or off Record name Stop Recording 1 Satisfied an
4. button beside the language of your choice Select the Yes softkey and then the Ok softkey o mg S tw I gt Select the Exit softkey to display the previous menu or press the PHONE EXIT button to clear the display Choosing a Personalized Ringer Tone You can choose one of five ringer tones to alert you to incoming calls To select a ringer tone 1 Access the User Options menu Select Personalized Ringing on the User Options menu 3 Select the Line Feature button beside any ring pattern entry on the Select Ring Pattern menu to hear the tone Press the Play softkey to hear it again Press the Select softkey to choose the ringer tone Select the Exit softkey to display the previous menu or press the PHONE EXIT button Setting the Call Waiting Tone You can enable or disable the call waiting tone used to alert you when a second call comes in while you are engaged in an active call By default the call waiting tone is enabled To set the call waiting tone 1 Access the User Options menu Select Call Waiting Tone on the User Options menu 3 Select the ON softkey to enable the waiting tone or the OFF softkey to disable it When the call waiting tone is enabled you will hear a beep when a second call comes in See also To put an active call on hold while you answer a second call on page 15 4 Select the Exit softkey to display the previous menu or press the PHONE EXIT button 10 Avaya one
5. A link to the installation program and the plug in http support avaya com QuickEdition MediaPlayer is conveniently included in every e mail message Install the Microsoft Installer program and run the installation program once to install the plug in The installation program will remind you to download and install the required DirectX runtime software 1 After the plug in has been installed and provided you installed the DirectX runtime software double clicking the WAV file attachment directly from within the e mail message will start the playback of the WAV file through the Windows Media Player 40 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 Registration Information for Optional Features Teleworker Application Using the Teleworker Application a remote user can connect a telephone to a high speed Internet connection at any remote location and access the Corporate directory and most of the other features and services that are available to everyone who uses the one X Quick Edition system Note To provide a secure link to the one X Quick Edition network from a remote office a customer supplied VPN configuration is required For configuration information see Add Teleworker in the Avaya one X Quick Edition System Administration Guide To view optional features registration information using a telephone 1 2 3 4 At the telephone press the OPTIONS button Select Opt Featur
6. If you want to pause play back select the Pause softkey Press Play to resume playback 1 7 ZTN Tip You can rewind or skip forward through a message by pressing the PAGE LEFT or PAGE RIGHT button respectively To monitor incoming voicemail messages After a specified number of rings see To change the number of rings before forwarding on page 20 voicemail answers the call and prompts the caller to leave a message During the recording information about the call appears in the display To listen to a voicemail message while the message is being recorded 1 When the caller begins to record a message after ringing stops select the Lstn softkey You can hear the caller speaking but the caller cannot hear you 2 If you want to speak to the caller before the caller hangs up select the Answ softkey You are connected to the caller and any recording up to this point is saved To access your voicemail using any telephone You can set voicemail options or retrieve the voicemail messages from any touch tone phone Note To retrieve voicemail messages through the PSTN the one X Quick Edition network must be equipped with a PSTN gateway 1 Using any touch tone telephone that has access to the one X Quick Edition network dial the extension of your Quick Edition IP telephone Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 27 Wait for voicemail to answer the call As soon as the greeting starts
7. the softkeys immediately below the display and the buttons on the face of the telephone provide access to features The softkeys functions change depending on the current status of the telephone softkeys reflect the options available to you within the context of the selected application Accessing Telephone Applications and Options Softkeys and the OPTIONS button will access user specific and system wide options Default Function Softkey Label 4610 SW IP 4621 SW IP Do not disturb n a DND Retrieve a parked call Retrv Retrv Call forwarding CFwd CFwd Directory Dir Dir Voicemail Vmail Vmail Log n a Log Viv Xt Tip Press the PAGE LEFT and PAGE RIGHT buttons to view all options For the functions of the telephone buttons see the Avaya one X Quick Edition Telephone Quick Reference Card Document No 16 601410 Note For information about viewing and changing options using a web browser see the Avaya one X Quick Edition System Administration Guide Document No 16 601412 See Appendix A Options Menus on page 43 for a list of configuration options and methods of accessing Press the key and then PAGE LEFT and PAGE RIGHT buttons to display the IP address for the telephone Press the OPTIONS button and select Set Details on the Main menu to view network configuration information about your telephone such as its extension number and name the version and release number of the software lo
8. Exit softkey to display the previous menu or press the PHONE EXIT button To copy an entry from the call log 1 NO a RP WO Select the Log softkey The Incoming list is displayed If you want to copy an entry from the list of dialed numbers select the Out softkey Select the Line Feature button beside the number that you want to copy Select the Copy softkey Select My Personal Dir on the Copy Entry To menu Select the Ok softkey Select the Exit softkey to display the previous menu or press the PHONE EXIT button To copy an entry from a voicemail record B o o f OON gt Select the Vmail softkey Enter your voicemail password and select the Done softkey Select the Line Feature button beside the voicemail record that you want to copy Select the Copy softkey Select My Personal Dir on the Copy Entry To menu Select the Ok softkey Select the Exit softkey to display the previous menu or press the PHONE EXIT button To edit an entry in your personal directory 1 NO a RP o I Select the Dir softkey Select the MyDir softkey Select the Line Feature button beside the entry that you want to edit Select the Edit softkey Use the guidelines included in Table 2 under Typing with the keypad on page 31 to edit Select the Next softkey Optionally edit the number 32 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 Status Select the
9. NO npe I Access the User Options menu You are informed of password expiration and prompted to set a new one Select the Ok softkey Enter the new password and then select the Next softkey Re enter the new password to confirm it and then select the Next softkey Enter your old password and then select the Next softkey Select the Ok softkey Press the PHONE EXIT button To enable or disable password protection 1 Note When you disable password protection for accessing user options the voicemail password is not disabled Access the User Options menu see Displaying the User Options Menu on page 7 8 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 Customizing Your Quick Edition IP Telephone Select Password on the User Options menu Perform one of the following actions To disable password protection select Turn OFF enable password protection select Turn ON When you are prompted to deactivate or activate password protection select Yes Select the Exit softkey to display the previous menu or press the PHONE EXIT button Account lockout after failed login attempts The administrator can set the allowed number of consecutive login attempts for system security If you fail to log in successfully within three attempts you will be temporarily locked out of the programming interface If you fail to log in after a set number of temporary lockouts
10. NS Select the CFwd softkey Select Calls or After 3 Rings Select the Chg softkey Select Dialed or press the indicated dialpad key Enter the number to which calls will be forwarded If the call will be forwarded to a PSTN number or to a SIP network number include the prefix Select the Next softkey Select the Save softkey Select the Exit softkey to display the previous menu or press the PHONE EXIT button To disable call forwarding 1 2 3 4 Select the CFwd softkey Select All Calls or After 3 Rings Select the Off softkey Select the Exit softkey to display the previous menu or press the PHONE EXIT button To change the number of rings before forwarding 1 2 3 4 Select the CFwd softkey Select After 3 Rings on the Call Forwarding menu Select the Chg softkey Select the or softkey to decrease or increase the number of rings The current number of rings is displayed at the top of the display Perform one of the following actions e Press 1 on the dialpad to redirect calls to voicemail and then select the Save softkey 20 Avayaone X Quick Edition Release 3 1 0 Telephone User Guide May 2007 Handling Press 2 on the dialpad and select the Line Feature button beside the number to which calls will be redirected or select the MyDir softkey to choose a number from your Personal directory e Press 3 on the dialpad enter the number and then select the N
11. Next softkey When you are prompted to change the directory entry select the Save softkey 10 Select the Exit softkey to display the previous menu or press the PHONE EXIT button To delete an entry from your personal directory Select the Dir softkey The Corporate directory is displayed Select the MyDir softkey Select the Line Feature button beside the entry that you want to delete Select the Del softkey SV be gw c Select the Exit softkey or press the PHONE EXIT button to clear the display Status Status information is the advertisement of a user s availability to communicate with others You can monitor a maximum three phones on the 4610SW IP and four on the 4621SW IP Status values appear as an icon on the Corporate Directory screen You cannot add Auto Attendant group or external numbers to your monitoring list and they will not display a status value When Status is set manually the following status values can be configured by the user Automatic the default value e Busy e Away e l n A Meeting e Be Right Back e Private e DND When Status is set to automatic the following values can be displayed e Call off hook e Available on hook Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 33 e All Call Forwarded forwarding configured to forward all calls Table 3 Status Icon List Icon Meaning Off hook on a call M On hook avai
12. Speed Dial application adding entriestolist 0 37 adding entry manually ay copying entry Call Log 37 copying entry from Corporate directory 37 deleting entries 38 editing entries rns 38 Status add remove monitored user 34 calling a user 34 change personal value 95 configure personal value 34 description 33 monitorusers eee e a a a 35 remove personal value 35 VEU IPLE 33 view information for a user 34 System Options menu summary of options 45 46 May 2007 System Options menu web based interface what callers hear 25 network options email notification 40 Volume adjusting 9 T W Telephone applications 5 Web based administration interface Telephone Options main menu summary 43 viewing registration code 39 Telephone Options menu summary of options 43 44 Teleworker viewing registration code 39 Z viewing registration information 41 Zero redirect feature Text entering in display area 31 disabling 21 Transferringacall 16 enabling auc oc nor eder eh 21 specify
13. X Quick Edition Release 3 1 0 Telephone User Guide May 2007 Making and Answering Calls Setting the Contrast Level of the Display Eight contrast levels are available to adjust the contrast to better suit your work environment and lighting To adjust the contrast level of the display 1 Access the User Options menu see Displaying the User Options Menu on page 7 Select Contrast level on the User Options menu To brighten the background select the softkey To dim the background select the softkey When you are satisfied with the contrast level select the Save softkey Select the Exit softkey to display the previous menu or press the PHONE EXIT button Telephone Accessories The headset jack is compatible with a large number of headsets the recommended M12LUCM modular base unit or the HIP 1 headset adapter Noise canceling headsets are recommended Using Avaya headset models AWH 55 65 you can answer or disconnect calls directly from these wireless headsets Note All configuration data is stored on the telephone and retained indefinitely in the case of power failure Power is typically supplied to the telephone by connecting to a power enabled LAN If your Ethernet network does not provide inline power you must provide a power adaptor such as the Avaya Model 1151B1 Making and Answering Calls Making Calls The Quick Edition IP telephone provides several ways to initiate a call manually using a speed dial
14. and or button assignment of a Speed Dial entry 1 NO a PF ON Press the OPTIONS button Select Speed Dial on the Main menu Select the Line Feature button beside the entry that you want to edit Select the Edit softkey If required edit the name When you are finished select the Next softkey If required edit the number When you are finished select the Next softkey If you want to change the Speed Dial button assignment select the Line Feature 7 button beside the entry that you want to use When you are prompted to change the Speed Dial entry select the Save softkey Select the Exit softkey to display the previous menu or press the PHONE EXIT button To delete a speed dial entry 1 2 Press the OPTIONS button Select Speed Dial on the Main menu 38 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 Registration Information for Optional Features Select the Line Feature button beside the entry that you want to delete Select the Del softkey Select the Ok softkey Select the Exit softkey to display the previous menu or press the PHONE EXIT button oa o Registration Information for Optional Features To view registration information for special features using a telephone 1 At the telephone press the OPTIONS button Select Opt Features on the Main menu Select Email Fwd Options WebAdm Sys Options or Teleworker Opti
15. answer a second call 14 Receiving calls ways to answer 1 50 Avaya Quick Edition Release 3 1 0 Telephone User Guide Recording name for personalized greeting 28 personal greeting 28 Registration information for special features 39 viewing 11 Restricted calls authorization code a 13 Ringer tone selecting 10 Rings changingnumberof 20 5 Site identifier viewing 1 5 SMTP server configuring lens 40 specifying recipient of email notification 39 Softkeys application labels 5 callforwarding 5 Dir directory access 5 Retrv retrieve parked call 5 VMail voicemail 0005 5 Softkeys programmable disable a softkey 6 list of functions 6 program a softkey 6 reset to factory default 6 Software version and release number viewing 5 Speed dial add entry manually dr copy entry from log 37 copy entry from corp dir 37 copy entry from voicemail record 38 delete entry a o a oaoa a a a a a a 38 editentry oom oet 38 view your list cr ae
16. button using the call log using the corporate directory and using your personal directory Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 11 THE dial a PSTN or a SIP VoIP network number dial the appropriate code number first You will not hear a dial tone after you press the prefix number When you enter a number that places a call to the PSTN or a SIP network pressing the key on the dialpad speeds up the dialing process To make calls manually 1 To place a call perform one of the following actions e handset operation pick up the handset e hands free operation press the SPEAKER button or a Line Feature button e headset operation press the HEADSET button Dial the number 3 To hang up perform one of the following actions e handset operation return the handset to its cradle e speakerphone press the SPEAKER 4 button e headset press the HEADSET button To make a call using a speed dial You must first create a speed dial entries See To add a speed dial entry manually on page 37 Refer to Programmable Softkeys on page 6 to program a softkey 1 Press the OPTIONS button 2 Select Speed Dial on the Main menu 3 Using the keys on the dialpad press the number that corresponds to the entry that you want to call To make a call from the list of call logs Note You must subscribe to a Caller ID service for the names and or numbers of incoming e
17. note of the displayed identifier dialing the identifier from another phone will retrieve the call 16 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 Handling 2 Press the Ok softkey 3 To hang up perform one of the following actions e return the handset to its cradle e press the SPEAKER button e press the HEADSET button To retrieve a parked call from the telephone that was used to park the call An UnPrk or Retrv softkey appears in the display to retrieve parked calls You cannot retrieve a parked call if someone else retrieves it first or the calling party hangs up or is disconnected An error message is displayed when a parked call cannot be retrieved 1 Atthe telephone that was used to park the call perform one of the following actions e pick up the handset e press the SPEAKER button or the associated Line Feature button e press the HEADSET button 2 Perform either of the following actions to retrieve a single parked call press the UnPrk softkey to retrieve one of several parked calls press the Line Feature button beside the call that you want to retrieve To retrieve a parked call from any other telephone 1 Atany Quick Edition IP telephone connected to the network except the telephone that was used to park the call perform one of the following actions e pick up the handset e press the SPEAKER button or the associated Line Featu
18. prompts or Web admin 4 System Region The region selection will apply the correct regional tone package 5 Date and Time Edit and save system date and time 6 Network Options 1 IP Address View or change IP address or network mask of telephone IP address of default gateway for telephone and or IP address of DNS server 2 SMTP Settings Enable or disable SMTP on network and specify IP address of SMTP server host and or SMTP port 3 Operator Extension View or change the designated operator extension 7 Gateways 1 Details View PSTN gateway IP address software version connection status and MAC address 2 Lines Select a PSTN line and view or change its loop length setting 3 Music On Hold Enable or disable the playing of audio input 4 IP Address View or change IP address or network mask of PSTN gateway and or IP address of default IP gateway 8 Auto Attendant 1 Auto Attendant View extension number name selected greeting prompt prompt language and extension number of associated PSTN gateway 2 Custom Greeting 1 Record play and or save a custom greeting 3 Custom Greeting 2 Record play and or save a custom greeting Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 45 Appendix A Options Menus Table 8 System Options Web Interface Menu 3 1 Logout Change Admin Password Help De
19. to play press on the dialpad When you are prompted for your voicemail password enter the password followed by the key The voicemail password is the same one that you use to access user options Follow the prompts to access and play voicemail messages and or change options i XH Tip To exit from voicemail or listen to the previous list of menu options at any time press on the dialpad Y 6 To end the call hang up or select the End softkey Recording and Managing Personalized Voicemail Greetings You can specify a number that voicemail dials if a caller dials 0 during your greeting for example you can redirect the call to another phone or your mobile To record your name This is the recording that is played when callers dial by name using the Auto Attendant 1 2 s 4 5 Access the User Options menu see Displaying the User Options Menu on page 7 Select Voicemail on the User Options menu Select Record Name on the Voicemail Options menu Lift the handset to make the recording Select the Rec softkey speak your name clearly into the microphone and then select the Stop softkey or hang up Perform one of the following actions e Select the Play softkey to listen to your recording e press the Save softkey and the Ok softkey if you are satisfied with the recording e select the Rec softkey again to re record your name Select the Exit softkey to display the previous menu or press the PHONE EX
20. to which group calls will be forwarded Dialing Rules Add and remove dialing rules Auto Attendants View the extension name and prompts Add modify and delete a custom auto attendant 46 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 System Options Table 8 System Options Web Interface Menu continued 3 1 External Entries View add modify or delete an external entry Configuration Service Provider SIP Identity Launch the SIP Proxy Identities dialog for editing Global Dialing Configure a global dialing rule it will apply to all telephones in the Rules system Applications SMTP Edit SMTP server settings CDR Edit CDR server settings Dialing Dialing Plan Extension ranges Emergency Code Operator Code PSTN Code and SIP Code are applied by default depending on the region specified at install Dialing Rules Configuration You cannot delete or modify the emergency extension external operator or VoIP E164 rules You can create a new rule that may be modified or deleted You can add a service provider with the following configuration components to create an Identity Domain Name Proxy Host Proxy Port Registrar Host Registrar Port Outbound Proxy Host Outbound Proxy Port Realm and Register Expiry Time Identities Add edit or delete an identity created under Configuration SIP Proxy Configuration
21. you must contact the system administrator to reset your account Viewing and Modifying User Preferences Adjusting the Volume Use the Volume Control gt and buttons to adjust the handset speakerphone headset or ringer volume depending on which item is in use When you increase or decrease the volume the display area indicates the volume level The volume setting is returned to the default setting automatically after the telephone has been idle for 30 seconds Muting the Active Microphone The mute feature lets you prevent a caller or callers from hearing you or background noise behind you through the handset or hands free microphone To activate and deactivate muting while on a call e Press the MUTE button The mute indicator is on while the microphone is muted activate the microphone again press the MUTE button Viewing and Changing the User Language To view the language settings 1 Access the User Options menu see Displaying the User Options Menu on page 7 2 Select Language Settings on the Main Menu 3 Language is displayed for each of the system and telephone components Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May2007 9 4 Click the Ok softkey to display the previous menu or press the PHONE EXIT button To change the user language Access the User Options menu Select Language on the User Options menu Press Chg Select the Line Feature
22. AVAYA Avaya one X Quick Edition Release 3 1 0 Telephone User Guide 16 601411 Release 3 1 0 May 2007 Issue 2 2007 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Software Documentation Document number 03 600758 To locate this document on the website simply go to http avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessaril
23. IT button To record a personalized greeting A personalized greeting will be played instead of the default voicemail greeting Callers can choose voicemail options after your personalized greeting is played You may optionally say what these options are in your personalized greeting For example Please leave a message When you are finished press the number key to hear voicemail options 28 Avayaone X Quick Edition Release 3 1 0 Telephone User Guide May 2007 cO fF wh Using Voice Mail Note Personalized greetings must be longer than three seconds in duration Access the User Options menu see Displaying the User Options Menu on page 7 Select Voicemail on the User Options menu Select Record Greeting on the Voicemail Options menu Lift the handset to make the recording Select the Rec softkey speak your greeting clearly into the microphone and then perform one of the following actions e select the Stop softkey e hang up or e press the number key on the dialpad Perform one of the following actions e select the Play softkey to listen to your recording e press the Save softkey and the Ok softkey if you are satisfied with the recording e select the Rec softkey again to re record your greeting Select the Exit softkey to display the previous menu or press the PHONE EXIT button To delete a personalized greeting If you delete your personalized greeting you are switching to
24. THIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User For purposes of this Software License the following capitalized terms shall have the meanings set forth herein Designated Processor means a single stand alone computing device Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on hardware Product s means the combination of hardware and Software comprising the Avaya one X Quick Edition product line License Type s a Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose b Shrinkwrap License SR With respect to Software that contains element
25. Voicemail 21 specifying extension 21 Options button main menu items 43 summary of menu items 45 telephone menu items 43 Options web summary of menu items 44 46 Overview of telephone applications 5 of this guide s s aoso 5 Paging ek el 36 broadcasting announcement 36 OVENVIEW s e ok oo o mon 36 Password changing user options and voicemail 8 default user rss 8 enabling or disabling user options 8 x ox os oRo3 903 a x o9 8 lockout user options and voicemail 9 setting new user options and voicemail 8 Personal directory adding entries manually 21 copying entry from Call Log 32 copying entry from Corporate directory 31 copying entry from Voicemail record 32 deleting entries a 33 editing entries a 32 Personalized ringing selecting 10 Presence see Status Programmable softkeys disable a softkey 6 list of functions a a 6 program a softkey 6 reset to factory default 6 R Receiving calls
26. a new call You can hold an active call while you place a call to another party 1 Press the HOLD button 2 Press a Line Feature button Place and conclude the new call 3 Retrieve the held call To put an active call on hold while you answer a second call If someone calls you while you are engaged in a call you will be alerted to the call by the Message Waiting indicator which begins to flash In addition a ringing icon will appear the display beside one of the Line Feature buttons You can put the active call on hold while you answer the incoming call 1 When information about an incoming call appears in the display select the Line Feature button that corresponds to the incoming call The active call is automatically put on hold The display shows an associated HELD softkey on the right side of the display Conduct and conclude the new call To retrieve the held call select the HELD softkey that corresponds to the held line Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 15 Transferring Calls ly XH Tip You can transfer all incoming calls to another telephone automatically by defining call forwarding rules For more information see Call Forwarding on page 19 To transfer a call and speak to the receiving party 1 With the calling party on the line press the TRANSFER button 2 When you hear the dial tone dial the number or select the FrDir softkey and selec
27. ad the IP address and MAC address and the one X Quick Edition network name site identifier Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 5 Programmable Softkeys From the idle screen you can program softkeys to access frequently used functionality such as paging do not disturb call log call forward There are four programmable softkeys on the Quick Edition 4610SW IP phone and eight on the Quick Edition 4621SW IP phone Table 1 below lists all possible softkey functions To program a softkey 1 Press the selected softkey for two seconds to access the programmable softkeys menu 2 The screen will display all possible options A check mark indicates the current function assigned to the key and a D indicates the default function of the key Select the Line Feature button beside the new function Press the PAGE LEFT PAGE RIGHT buttons to view all options 4 Click Ok at the key assigned message To disable a softkey 1 Press the selected softkey for two seconds to access the programmable softkeys menu 2 Select Disable from the list of functions 3 Press Ok To reset softkeys to factory defaults 1 Access the user options menu see Displaying the User Options Menu on page 7 2 Select Reset Softkeys on the User Options menu 3 Select Yes The system will return a confirmation message Table 1 Telephone Softkey Functions Label Fu
28. ame associated with the entry Nu Ll Ad A combination of both these methods may be used For example you could press 2 on the dialpad to move to the first entry starting with the letter B and then select the PAGE LEFT or PAGE RIGHT button to display the next or previous page Y To change your name in the Corporate directory Enter your last name then first name to ensure that all names in the Corporate directory are sorted alphabetically by last name The dial by name function of the Auto Attendant can match caller key presses to the directory name starting with the first character of the last name 1 Access the User Options menu see Displaying the User Options Menu on page 7 2 Select Name on the User Options menu 3 Select the Chg softkey The cursor is placed at the end of the existing name 30 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 Using Directories 4 At the current cursor position Bksp to delete characters if necessary Enter name starting with the last name and ending with the first name for example Young Mary Table 2 Typing with the keypad Key Action 1 To enter special characters amp and O Case softkey To change a character to upper or lower case The first character in a line and the first character after a space are capitalized automatically PAGE LEFT and To move the cursor to the left or right without deleting a charac
29. and disable operator redirect and the number to which a call will be redirected Record your name and greeting Also available through a softkey on the 4621 SW IP 4 Call Log Clear and Reset Missed Call Counter There are additional options available from Call Logs on the Main Menu 5 Language Select a user language from the drop down list 6 Name Enter your name in the corporate directory 7 Personalized Ringing Review and select your ringer tone 8 Call Waiting Tone Enable and disable the call waiting tone 9 Contrast Level Adjust the contrast level of your telephone display Enable to connect your Quick Edition IP telephone to a high speed Internet connection and access the Corporate directory 11 Reset Softkeys Reset softkeys to factory defaults Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 43 Appendix A Options Menus Table 6 Telephone Options Web Interface Menu Change Password Enter existing password enter new password and confirm new password Home Call Forwarding Enable disable and modify call forwarding settings Do Not Disturb DND Enable and disable audio notification for incoming calls Speed Dial Create modify and delete personal speed dial numbers Caller s Logs Incoming Calls View details Clear and Reset Missed Call Counter Dialed Calls View details and Clear Log Terminal Settings Name Cha
30. automatically put on hold Complete the second call talk to the caller transfer park or place the caller on hold Viv 4 Tip When you have multiple incoming calls more than three for the 4610 and more than four for the 4621 you must Transfer see page 16 Park see page 16 or place the active call on Hold see page 15 before you answer the next call To ignore an incoming call e Select the Ignore softkey while the telephone is ringing The telephone immediately stops ringing If call forwarding has been defined see Call Forwarding on page 19 the call is handled accordingly 14 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 Handling Call Handling Putting a Call on Hold You can put a call on hold to temporarily remove yourself from the call While the active call is on hold you can make outgoing calls or answer incoming calls To put a single call on hold e Press the HOLD button You can replace the handset without losing the call To retrieve a held call e To take the call off hold perform of the following actions e Pick up the handset and press the HOLD button e For hands free operation press the Line Feature P button associated with the held line or press the HOLD button e f you are using a headset press the HOLD button There may be a slight delay before the call becomes active again To put an active call on hold while you place
31. ber a Speed Dial number assignment or if you want to administer your Speed Dial list you can access and view the Speed Dial list You can add entries to the Speed Dial list manually from the Corporate directory from the Call Log or from a voicemail record 36 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 Speed Dial To view your speed dial list 1 2 3 Press the OPTIONS button Select Speed Dial on the Main menu Press the PAGE LEFT and PAGE RIGHT buttons to view all entries To add a speed dial entry manually 1 o m Press the OPTIONS button Select Speed Dial on the Main menu Select the Add softkey Use the dialpad keys to enter a name for the Speed Dial entry Use the guidelines included in Typing with the keypad on page 31 to edit the text Select the Next softkey Use the dialpad keys to enter a number Select the Next softkey Select the Line Feature button beside any available Speed Dial number to assign the entry to the Speed Dial number To assign the entry to the Speed Dial number select the Save softkey Select the Exit softkey to display the previous menu or press the PHONE EXIT button To copy an entry from the corporate directory 1 NO a Rom Select the Dir softkey Select the Line Feature button beside the number that you want to copy Select the Copy softkey Select Speed Dial on the Copy Ent
32. ce Press the Yes softkey to set your status and return to the home screen To change or remove your set status information 1 2 3 4 5 Press the OPTIONS button Select My Status on the Main menu Press the PAGE LEFT and PAGE RIGHT buttons to view all status options Select the Line Feature button beside your current status Select Auto to remove your set status Press the Yes softkey to change your status and return to the home screen To monitor subscribed users on your home screen When your phone is in use the monitored names will shift to the right side of the screen Do Not Disturb You can use the do not disturb DND feature to prevent your telephone from ringing or receiving pages Call forwarding rules handle the call see Call Forwarding on page 19 Refer to Programmable Softkeys on page 6 to program a softkey To enable or disable DND 1 2 Press the OPTIONS button and select DND on the Main menu OR press a programmed DND softkey Select the ON or OFF softkey to toggle between turning the feature on and off Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 35 Paging Use the paging feature to broadcast an announcement to all of the Quick Edition IP telephones in the one X Quick Edition network All persons in the paging zone hear the broadcast through their telephone speaker unless they are on an active call Refer to Programmable Softkeys on pa
33. d store 2 Listen to name 3 Erase and re record 4 Add additional recording to the name Exit without changes and return to record name menu 24 Avayaone X Quick Edition Release 3 1 0 Telephone User Guide May 2007 Using Voice Mail Key Function 3 Record personal greeting Stop recording 1 Satisfied and store 2 Listen to message 3 Erase and re record 4 Add additional recording to the message Exit without changes and return to personal greeting menu 4 Delete personal greeting and use standard greeting 5 Change password 6 Configure zero redirect 1 Turn on feature 2 Turn off feature 3 Change redirect number Return to personal greeting menu Return to main menu Exit voicemail system Caller Keypad Shortcuts The following table shows the options that a caller can select while leaving a message Each key on the caller s dialpad performs a different function Key Function Skip greeting and begin leaving a message Stop recording Save the message and end the call Listen to the message Erase and re record the message Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 25 Function 4 Add information to the recorded message Exit without leaving a message The voicemail on a Quick Edition IP telephone can store a maximum of 30 voicemail messages or 20 minutes of messages When your voicemail in box is full callers hea
34. disable zero redirect 1 Access the User Options menu see Displaying the User Options Menu on page 7 2 Select Voicemail on the User Options menu 3 Select Zero Redirect on the Voicemail Options menu Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 21 4 Select the Off softkey 5 Select the Exit softkey to display the previous menu or press the PHONE EXIT button Using Call Logs The Call Log contains two lists of telephone numbers comprising up to 200 combined records e Incoming Contains a record of received calls regardless of whether the calls were answered The information comes from the services offered by your service provider e Outgoing Contains a record of dialed numbers You can use the entries in either of these lists to dial outgoing calls You can copy the information to a Speed Dial button see page 37 or to your Personal directory see page 32 When 200 entries has been stored a new call is added and the oldest call is deleted Note If you have a 4621 SW IP telephone the Line Feature button on the bottom right side of the display provides access to the Call Log You can select the Log softkey instead of performing steps 1 and 2 of the procedures in this section To view call log entries 1 Press OPTIONS button 2 Select Call Log on the Main menu If you want to view the list of dialed numbers select the Out softkey ly XH Tip T
35. e zone 36 viewing entries ae Call waiting tone setting 10 Calling H from status monitor 34 initiating a call manually 12 Headset for telephone 1 putting hold answeracall 15 Hold putting active callon m putting call on hold to placeacall 15 setting up conferencecall 18 transferring incomingcall 16 ways toinitiateacall 11 Ignore softkey 4 14 IP address of telephone viewing 5 dropping a single party 18 dropping all parties 18 putting all participants on hold 18 M putting one participant on hold 18 MAC address of telephone viewing 5 setting Up lene 18 Main menu Options button 39 Contrast level setting ls 3T Microphone muting sn 9 Corporate directory Muting activating 9 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 49 Index N Name changing in Corporate directory 30 VIEWING x oko m3 xe ee 5 Network name viewing 5 Network Options web based interface configuring email notification 40 O Operator redirection from
36. enter the password the default password is 123456 5 Select the Done softkey to display the User Options menu Accessing user options when password protection is disabled 1 Press the OPTIONS button below and to the right of the display 2 Select Options on the Main menu or press the indicated dialpad key Avaya one X Quick Edition Release 3 1 0 Telephone User Guide 2007 7 3 Select User Options on the Options menu The User Options menu is displayed Setting Password Options You can change disable or enable a password for accessing user options the same password is used to access voicemail messages It is a good policy to change the default password to a password that is known only by you Based on your organizations security policy the administrator can enable or disable the password expiration function If this feature is enabled you will receive a password expiry warning at log in To change your password 1 2 3 4 9 Access the User Options menu as described above Select Password on the User Options menu Select Change Password on the Password menu Enter the new password and then select the Next softkey When you are prompted to confirm the new password re enter the new password and then select the Next softkey Enter your old password and then select the Next softkey Select the Ok softkey Press the PHONE EXIT button To set a new password when the old one expires 1
37. er Language 9 Choosing a Personalized Ringer Tone 10 Setting the Call Waiting Tone 10 Setting the Contrast Level of the Display 11 Telephone Accessories ern 11 Making and Answering Calls 11 PAA ales oo Sek SOS BOE Se dos S08 Vos 11 Making Restricted Calls a 13 Receiving Call amp lt s 8 13 Se Se 15 Putting a Call on Hold cic 2346886 esanai 15 Transfering a4 39 EE REE SSE 16 Parking and Retrieving Calls eee leen 16 Gomerenoe Calls usus oe b6 4S S244 62S SEES OS SESS 18 olio i0 0 PP See Se Se Sw ola 19 Z roHeUletl 4 4 22 waa Od Oe DEE Oe ee 21 Using Cal Logs i249 RE EROR RR RA AR 3 ER REY A 3 53 xRE XS 22 Using M ll s lt sos enem eee eee bee eee ene eS Rees 23 User Keypad Shortcuts llle 24 Caller Keypad Shortcuts 25 Retrieving Voicemail Messages 5 5 5 26 Recording and Managing Personalized Voicemail Greetings 28 Using Directories
38. es on the Main menu Select Teleworker Options on the Feature List menu The registration code is displayed Select the Exit softkey to display the previous menu or press the PHONE EXIT button to clear the display area Web based System Administration If your telephones are connected to the same network as the administration computer you can configure system wide options using the web based administration interface Refer to Avaya one X Quick Edition System Administration Guide Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 41 42 Avaya Quick Edition Release 3 1 0 Telephone User Guide May 2007 Appendix A Options Menus Telephone Options Table 4 Telephone Options Main Menu 1 Options To log into user or system options Call Log View and clear incoming and outgoing log entries DND Enable and disable Do Not Disturb My Status Set your user status Paging Initiate a page Add edit and delete speed dial entries Optional Features Set Details View View 2 3 4 5 6 Speed Dial 7 8 9 Language View settings Table 5 Telephone Options Telephone User Option Menu 1 Password Change password or turn password on or off 2 Call Forward Enable disable and modify call forwarding settings Also available through a softkey 10 Teleworker 3 Voicemail Enable
39. ext softkey to redirect calls to your specified number 6 Press the Save softkey 7 Select the Exit softkey to display the previous menu or press the PHONE EXIT button Zero Redirect The zero redirect feature permits a caller to redirect an unanswered call to the number you specify while the caller is listening to your personalized greeting Callers will not know that they can use the feature unless you mention the feature in your personalized greeting see Recording and Managing Personalized Voicemail Greetings on page 28 To redirect a call successfully callers must dial 0 during your personalized greeting After you specify a redirection number the zero redirect feature is enabled automatically Vv Tip In your personalized greeting be sure to tell the caller to dial 0 immediately before the greeting ends Y 7 To specify redirect number Access the User Options menu see Displaying the User Options Menu on page 7 Select Voicemail from the User Options menu Select Zero Redirect from the Voicemail Options menu Select the Chg softkey Enter the number to which the call will be redirected You can enter an extension number or an external telephone number If the call will be redirected to a PSTN number or a SIP network number include the prefix Qv e cO N ct Select the Done softkey Select the Exit softkey to display the previous menu or press the PHONE EXIT button To enable or
40. g of audiofile 26 monitoring messages 27 playing a message 26 sending audio file attachment 39 setting options through telephone buttons 28 supported callers actions 24 25 user keypad shortcuts 24 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 51 Index 52 Avaya Quick Edition Release 3 1 0 Telephone User Guide May 2007
41. ge 6 to program a softkey Viv LL Tip If your network includes a PSTN Gateway equipped with an audio amplifier and speaker the paging feature can also broadcast a message through that speaker Y All telephones are included in general and zone 2 by default Members of the general zone cannot be changed Each telephone can be configured to belong to one additional zone Using the web based administration interface see Telephone Details in the Avaya one X Quick Edition System Administration Guide a Quick Edition IP telephone can be configured to respond to pages to a specific zone from 2 to 9 External paging equipment connected to PSTN gateways is activated only when the general page zone is paged To broadcast an announcement to a paging zone 1 Press the OPTIONS button 2 Select Paging on the Main menu Lift the handset and perform one of the following actions e Select General Page on the Select Paging Zone menu to broadcast a message to all one X Quick Edition devices in the network e Select the Line Feature button for a specific zone to broadcast a message to the devices that corresponds to the zone Wait for the paging tone and then speak your announcement clearly into the microphone Select the Done softkey or hang up Press the PHONE EXIT button to clear the display Speed Dial The Speed Dial feature lets you store frequently called numbers for instant dialing If you cannot remem
42. he display area may show a subset of the total number of entries stored on your telephone To view the next or previous set of entries press the PAGE LEFT and PAGE RIGHT buttons To edit a Call Log number before you dial the number You can retrieve a call log entry and modify the number immediately before dialing You cannot save the changes 1 Press OPTIONS button Select Call Log on the Main menu If you want to edit dial a previously dialed number select the Out softkey B Select the Line Feature button beside the number that you want to edit dial 22 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 5 6 7 Using Voice Mail Note Do not pick up the handset Otherwise a call is automatically initiated to the number that you want to edit dial Select the Edit softkey Use the Bksp softkey and the keys on the dialpad to enter a different number Select the Dial softkey To delete a single entry 1 Boom 5 Press OPTIONS button Select Call Log on the Main menu If you want to delete a previously dialed number select the Out softkey Select the Line Feature button beside the number that you want to delete Note Do not pick up the handset Otherwise a call is automatically initiated to the number that you want to delete Select the Del softkey To clear lists all call logs and or reset the counter 1 2 3 4 Press OPTIONS
43. ing Operator extension 21 U Zones creating via web based administration 36 User Options interface accessing web based 5 paging overview lens 36 User Options menu T User Options Options button accessing with password protection F accessing without password protection 7 call forward menu items 19 call log 5 22 contrast level menu items 11 language menu items 9 optional features menu items 11 password menu items 8 ringtone menu items 10 set details menu items 5 voicemail keypad shortcuts 24 voicemail menu items 28 V View speed dial list 37 Viewing registration information 11 Voicemail accessing Voicemail options 28 caller redirection to operator 21 changing password to access user options 26 forwardingtoemail 39 playing audio file attachment 40 recording a personal greeting 28 recording your name 28 switching personalized to standard greeting 29 Voicemail application backup services a 26 enabling forwardin
44. lable All calls forwarded Busy Do Not Disturb Private Be right back Away ID Tk In a meeting Note While you are on an active call you can access the Corporate Directory to modify Status information To add a user to or remove a user from your home screen monitoring list 1 Select the Dir softkey Select the Line Feature button beside the entry that you want to ad or remove Press the StsAd Status Add softkey to add to your monitored list Press the StsRm Status Remove softkey to remove from your monitored list 4 You will return to the corporate directory screen To view the status information for a monitored user 1 The home screen will display monitored users on the right and active calls on the left 2 Press the Line Feature button beside the entry for which you want to view information Note Release 3 0 devices will appear as Private To dial a monitored user 1 Press the Line Feature button beside the entry 2 Press the Dial softkey To configure your own status information Refer to Programmable Softkeys on page 6 to program a softkey 34 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 9v de Qo mw Do Not Disturb Press the OPTIONS button Select My Status on the Main menu Press the PAGE LEFT and PAGE RIGHT t buttons to view all status options Select the Line Feature button beside your status choi
45. nction Retrv Retrieve parked calls Dir Corporate Directory MyDir My Personal Directory CFwd Call Forward Vmail Voicemail VMSet Voicemail options Page Paging DND Do Not Disturb 6 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 Customizing Your Quick Edition IP Telephone Table 1 Telephone Softkey Functions MySts My Status Lgout Outgoing call log Log Incoming call log SDial Speed Dial Tw Teleworker Rng Tn Personalized ringing CWtTn Call waiting tone CnLvl Contrast level Grtn Greeting night switching will let you select the default or a custom auto attendant greeting key must be programmed by the administrator Disable Disable Softkey Displaying the User Options Menu 1 a Tip To select a menu item you can press the associated single digit number on the dialpad or press the Line Feature button beside your choice VA Ad While you are on an active call you can access the Main menu to configure your options access the Corporate Directory modify Status information see page 33 or dial a directory entry see page 30 Accessing user options when password protection is enabled 1 Press the OPTIONS button below and to the right of the display 2 Select Options on the Main menu or press 1 on the dialpad 3 Select User Options on the Options menu or press the indicated dialpad key 4 When you are prompted
46. nge name Set Optional Features View e mail Fwd Teleworker and WebAdm Sys Options Voice Mail Zero Redirect Enable and disable zero redirect and enter the number to which a call will be redirected SMTP Enable or disable SMTP specify the IP address that will receive messages and the IP address for the email header Teleworker Options Working Mode Disable Local or enable Teleworker teleworker Preferred Server Enter the IP address of the teleworker server host Backup amp Restore Backup amp restore user configuration data To access telephone and user options using a web browser 1 Start the web browser on your computer 2 In the Address field enter the IP address of the telephone for example type https 192 168 0 2 44 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 System Options System Options Table 7 System Options Telephone Menu 1 Change Password Enter existing password enter new password and confirm new password 2 Set Management 1 Set Extension 2 Remove Extension Change telephone extension number Specify extension to remove 3 Reset Password Reset password on accessed telephone 3 System Language 4 Upgrade View software version Specify IP address of TFTP server and or confirm upgrade host and start upgrade The language will not apply to voicemail or auto attendant
47. ons on the Feature List menu The registration code is displayed 4 Select the Exit softkey to display the previous menu or press the PHONE EXIT button Email Forwarding of Voicemail When configured and enabled the email forwarding of voicemail feature sends e mail messages to users with voicemail messages The e mail message contains call header information including the caller name if available caller number and the time and length of the call A recording of the voicemail message is created as a G 729a encoded audio file in WAV file format and the file is forwarded as an e mail attachment Refer to Playing an Audio File Attachment on page 40 for details of PC and MediaPlayer requirements Note Your system administrator must enable SMTP for the system E mail Forwarding of Voicemail in the Avaya one X Quick Edition System Administration Guide To configure forwarding of email to voicemail 1 If you are logged in to the web based system administration interface log out 2 Using the extension number of the telephone that receives voicemail messages on behalf of the user and the password needed to access user options on that telephone log in to the web based User Options interface On the User Options menu click Voice Mail In the SMTP area click Change Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 39 5 Inthe To Address field type the e mail address of the person to whom n
48. otifications will be sent for example user1 mycompany com 6 In the From Address field type an e mail address that the telephone can use to place in the From field of the e mail header This value has to look like an e mail address but it does not have to be a real e mail address for example email userlphone com is acceptable Choose a value that is meaningful to the party who will be receiving e mail messages from the telephone 7 Select Enable Notification Click Submit Log out Playing an Audio File Attachment Users may listen to the voicemail recording by opening the audio file using the media player User PC requirements e aplug in for the Microsoft Windows Media Player a free download from the Avaya Technical Support site and installed on each user PC see Notes below e Microsoft Windows XP or 2003 e audio playback capability e amedia player that supports the G 729a CODEC A Simple Mail Transfer Protocol SMTP recipient is used to send e mail messages from voicemail on a telephone to an SMTP server which in turn forwards the e mail messages to the specified user s e mail address Note The plug in is not compatible with N editions of the Microsoft Windows XP operating system Note In addition the plug in requires that you install Microsoft DirectX 9 0 or later runtime software and the Microsoft Installer installation program DirectX is an addition to the Microsoft Windows operating system
49. porate directory or your Personal directory e atelephone number that you specify for example an outside line ES your network has a G10 PSTN gateway and you forward an incoming outside call to a PSTN number the call will use two PSTN lines while the call is active To forward all calls to voicemail Select the CFwd softkey Select Calls on the Call Forwarding menu Select the Chg softkey Select Voicemail on the Fwd All Calls To menu Select the Save softkey Dapy Select the Exit softkey to display the previous menu or press the PHONE EXIT button To forward unanswered calls to voicemail Follow this procedure to enable the feature after it has been disabled 1 Select the CFwd softkey 2 Select After 3 Rings on the Call Forwarding menu 3 Select the On softkey 4 Press the PHONE EXIT button To forward calls to a directory number 1 Select the CFwd softkey 2 Select All Calls or After 3 Rings Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 19 o Moo A Qo Select the Chg softkey Select Directory or press the indicated dialpad key If you want to switch to your Personal directory select the MyDir softkey Select the Line Feature button beside the number to which calls will be forwarded Select the Save softkey Select the Exit softkey to display the previous menu or press the PHONE EXIT button To forward calls to an external number or Je BD
50. r a message indicating that voicemail storage is full and no more messages can be saved To recover storage space delete some of the existing recordings When an individual s telephone is not connected to the network two other telephones on the network provide backup services and record any new voicemail for that telephone When the telephone is reconnected it retrieves any voicemail that is associated with its extension The two backup telephones can each store up to five minutes of voicemail for the primary user For example if you have 17 minutes of voicemail stored on your telephone and you disconnect the telephone an additional 10 minutes of voicemail may be collected by two other telephones When you reconnect your telephone some of the new voicemail messages may stay on the backup telephones until you delete some of the 17 minutes of voicemail from your own telephone You can listen to voicemail saved on backup telephones as if the messages were stored on your own telephone the system handles play back of these messages automatically i Xf Tip You can arrange to have a voicemail message sent to you as an e mail attachment For more information see Supporting Email Notification of Voicemail in the Avaya one X Quick Edition System Administration Guide Y 7 Note See also Recording and Managing Personalized Voicemail Greetings on page 28 and Zero Redirect on page 21 Retrieving Voicemail Messages When
51. re button press the HEADSET button 2 Press the Retrv softkey A list of parked calls appears each with a unique identifier The identifier includes the extension number of the Quick Edition IP telephone that was used to park the call 3 Press the Line Feature button beside the call that you want to retrieve or 4 Dial the park displayed identifier if known see To park a call Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 17 Conference Calls You can create a conference call with three participants One of the other participants can in turn add one or two additional participants to the conference call To ensure optimum performance a maximum of five parties per conference call is recommended Note If one of the conference participants has a SIP phone with music on hold enabled it is possible for that party to interrupt the conversation of the other participants with music by putting P2P participants on hold If this happens you may choose to drop the telephone that is playing music on hold To create a conference call between three parties 1 Call the first party see Making and Answering Calls on page 11 When the call is answered press the CONFERENCE button Select the Dial softkey and dial the number of the second party or select the FrDir softkey and choose the number from a directory The first party is put on hold automatically 4 When the second pa
52. red with dialing restrictions and authorization codes to override them Emergency calls will always override a restriction To make a restricted call using an authorization code Dial the external number using any of the above dialing methods You will hear a stutter tone prompting you for an authorization code Dial the 6 10 digit authorization code provided by the system administrator 1 2 3 4 The call will complete Receiving Calls The display shows information about incoming calls including the name and number of the calling party The information shown depends on the services offered by your service provider Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 13 Vv AK Tip If you do not want to receive calls you can activate the Do Not Disturb feature See Do Not Disturb on page 35 To answer an incoming call 1 To answer a call perform one of the following actions e pick up the handset e press the SPEAKER 9 button or the associated Line Feature button e press the HEADSET button 2 hang up perform one of the following actions e return the handset to its cradle e press the SPEAKER 9 button e press the HEADSET button To answer or ignore a second incoming call 1 You must choose to Answer or Ignore the second call before you can perform actions on the first call i e hold transfer conference 2 f you choose to Answer the first call is
53. rty answers press the CONFERENCE button The second party is added to the conference call and the first party is taken off hold To drop a single party from the conference call 1 Select the line that corresponds to the connected party 2 Select the Drop softkey To place one of the participants on hold 1 Select the Line Feature button beside the party that you want to speak to privately 2 Press the Select softkey The other line is put on hold The display shows an associated HELD softkey on the right side of the display To resume the three way conference press the CONFERENCE button select the line that was put on hold and press the CONFERENCE button To place all participants on hold 1 Press the HOLD button The display shows an associated HELD softkey on the right side of the display 2 To re open the conference call press the HOLD button again To end the conference call e Perform one of the following actions 18 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 Call Handling e Select the End softkey e hang up the handset press the SPEAKER button press the HEADSET button Call Forwarding By default calls are forwarded to your voicemail after three rings Call forwarding lets you specify rules for handling your incoming calls You can forward calls to e the voicemail on your telephone anextension number listed in the Cor
54. ry To menu Select the Line Feature button beside any available Speed Dial number Select the Ok softkey Select the Exit softkey to display the previous menu or press the PHONE EXIT button To copy an entry from the call log Refer to Programmable Softkeys on page 6 to program a softkey 1 2 3 Select the Log softkey to display the Incoming list If you want to copy an entry from the list of dialed numbers select the Out softkey Select the Line Feature button beside the number that you want to copy Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 37 o NON A Select the Copy softkey Select Speed Dial on the Copy Entry To menu Select the Line Feature button beside any available Speed Dial number Select the Ok softkey Select the Exit softkey to display the previous menu or press the PHONE EXIT button To copy an entry from a voicemail record 1 o Noo OON Select the Vmail softkey Enter your voicemail password and select the Done softkey Select the Line Feature button beside the voicemail record that you want to copy Select the Copy softkey Select Speed Dial on the Copy Entry To menu Select the Line Feature button beside any available Speed Dial number Select the Ok softkey Select the Exit softkey to display the previous menu or press the PHONE EXIT button To edit a speed dial entry You can change the name number
55. s provided by third party suppliers End user may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickwrap license accompanying or applicable to the Software Shrinkwrap License The text of the Shrinkwrap License will be available from Avaya upon End User s request Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense Contents Customizing Your Quick Edition IP Telephone 5 Introducing Your Telephone 5 5 5 Accessing Telephone Applications and Options 5 Programmable SofiKeyS 5 sees ee ee wa we 6 Displaying the User Options Menu 7 Setting Password Options rl 8 Viewing and Modifying User Preferences 9 Adjusting the Volume gt ie DMA EORR 9 Muting the Active Microphone 9 Viewing and Changing the Us
56. s Add edit or delete SIP configuration entries Identities Add edit or delete SIP identities Authorized Add edit or delete users authorized to challenge communications Users between 3rd party devices and the QE proxy counterpart Security General Password Rules View and modify the configurations governing the system security Authorization Add or delete codes that must be used for any call made from the Codes system Admin Password Change Admin Password Localization Localization Select a system language and region from the drop down lists Time amp Date Edit and save system time and date Networking Audio Select High or Low High provides a better quality voice transmission Bandwidth but with a higher bandwidth consumption VLAN Settings Select enable and priority or disable for voice traffic Select disabled or pass through or enabled and priority for data traffic Avaya one X Quick Edition Release 3 1 0 Telephone User Guide 2007 47 Appendix A Options Menus 48 Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 Index Index changing name 30 A making calls using 13 Announcement through paging 36 Answering calls answer asecondcall 14 D Answering calls waystoanswer 13 Directories cc ccc cc nn 30 Applications overview
57. someone leaves you a message the Message Waiting indicator flashes red and a count of the number of voicemail messages waiting to be played appears intermittently in the display Note Your voicemail password is the same as your password for accessing user options initially this password is 123456 When you change the password for accessing user options the voicemail password is updated at the same time Based on your organizations s security policy the administrator can enable or disable the password expiration function You will be reminded prior to the expiry date if this function is enabled To change the default password or set a new one see Setting Password Options on page 8 26 Avaya Quick Edition Release 3 1 0 Telephone User Guide May 2007 Using Voice Mail To play a voicemail message 1 Select the Vmail softkey Enter your voicemail password and then select the Done softkey 3 Select the Line Feature button beside the entry that you want to play The entry at the top of the list number 1 corresponds to the most recently received message 4 Select the Play softkey The recorded message is played You can also pick up the handset to listen to the message Note Do not pick up the handset before you select the Play softkey Otherwise a call is automatically initiated to the party who left the message d Tip Press the Volume 9 buttons to adjust the volume while the recording plays back 5
58. t the number from a directory After the dialed party answers your call announce the caller When you are ready to transfer the call press the TRANSFER button Select the Ok softkey To transfer a call without speaking to the receiving party 1 With the calling party on the line press the TRANSFER button 2 When you hear the dial tone dial the number or select the FrDir softkey and select the number from a directory 3 When you hear the telephone at the far end begin to ring hang up Parking and Retrieving Calls The Call Park Retrieve feature lets you park a call that can be retrieved from any Quick Edition IP telephone in the one X Quick Edition network For example a store clerk can answer a call park the call and page another department to take the call A clerk in a different area of the store can retrieve the call and talk to the party The second clerk can also park the call which can be retrieved at different telephone The caller hears music on hold if available or an hold tone If the call is not retrieved within one minute an alert tone is played every 30 seconds on the one X Quick Edition telephone that was used to park the call To park a call The display shows a Park softkey when an active call can be parked A one X Quick Edition network can support up to 20 parked calls You cannot park a call that is in a conference 1 While the call is active select the Park softkey Make a
59. ter PAGE RIGHT Bksp softkey To delete a character 2 through 9 keys Press a key once to enter the first letter twice for the second letter three times for the third letter and four times for the fourth letter For example to type R press the 7 three times 5 Select the Save softkey 6 Select the Exit softkey to display the previous menu or press the PHONE EXIT button Adding an Entry to Your Personal Directory You can add entries to your Personal directory manually from the Corporate directory from the Call Log or from a voicemail record To add an entry manually 1 Select the Dir softkey Select the MyDir softkey Select the Add softkey Enter a name for the record for example the name of the party that you want to call Select the Next softkey Enter the phone number or extension for a PSTN or a SIP number enter the prefix first Select the Next softkey To add the entry to the Personal directory select the Save softkey Select the Exit softkey or press the PHONE EXIT button to clear the display uoo To copy entry from the corporate directory 1 Select the Dir softkey Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 31 ogsowNm Select the Line Feature button beside the number that you want to copy Select the Copy softkey Select My Personal Dir on the Copy Entry To menu Select the Ok softkey Select the
60. the default greeting 1 oosowm Access the User Options menu see Displaying the User Options Menu on page 7 Select Voicemail on the User Options menu Select Record Greeting on the Voicemail Options menu Select the Del softkey When you are prompted to delete the greeting select the Yes softkey Select the Exit softkey to display the previous menu or press the PHONE EXIT button Avaya one X Quick Edition Release 3 1 0 Telephone User Guide May 2007 29 Using Directories Corporate and Personal Directories Directories contain stored contact information such as names and telephone numbers There are two types of directories e Corporate directory Populated and updated automatically it contains an entry for every Quick Edition IP telephone in the one X Quick Edition network You cannot add or delete these entries Group names and extensions may also appear in a directory e Personal directory This is your own directory You can add edit or delete your entries To view corporate and personal directory entries 1 Select the Dir softkey The list of entries in the Corporate directory is displayed 2 If you want to view the entries in your Personal directory select the MyDir softkey 3 To navigate through the items in a directory perform one of the following actions e Select the PAGE LEFT or PAGE RIGHT button to move through directory pages e Use the dialpad to enter the first character of the n
61. vice Management Devices View all devices add or remove a device Set Details View Extension Name Status Page Zone Software Version Network Name Network ID Change extension number name and page zone Reset user password back to default Networking View and edit IP address Netmask and Gateway Features View optional features and registration information Gateway Details View extension IP address software version status MAC address network name and ID Edit the extension Lines View and edit the incoming outgoing and loop length settings MOH View the current status and enable disable music on hold Networking View and edit IP address Netmask and Gateway A10 Details View the MAC address edit the name and the configurations for each port SIP Identity G20 Details View the MAC address edit the name and the configurations for each SIP Identity configure the primary identity enable disable Caller ID Software Upgrade Quick Edition devices Upgrade Backup amp Perform a backup and restore of all system configurations Restore Corporate Directory Add or Remove Select from the entry type drop down list Sets Teleworker Entry Gateways Groups Auto Attendants External Entries Phones Gateways Groups Add or delete a group change the group name Members Add and remove members Forwarding Enable and disable forwarding for the group Provide a number
62. xternal calls to be recorded in the Incoming list The number may require a prefix to reach the PSTN or a SIP network and area code Press the OPTIONS button Select Call Log on the Main menu If you want to dial a previously dialed number select the Out softkey Select the Line Feature button beside the number that you want to dial de Qo mw oc To place the call either pick up the handset or press the SPEAKER 9 button 12 Avayaone X Quick Edition Release 3 1 0 Telephone User Guide May 2007 Making and Answering Calls VAL AK Tip If the number is not exactly what you need to dial directly from the Incoming list select the Edit softkey to edit the number and then select the Dial softkey To make calls using the corporate or personal directory 1 Select the Dir softkey to display the list of entries in the Corporate directory which may include external numbers select the Dir softkey and then the MyDir softkey to display the list of personal directory entries Viv 7 Y Tip To view the next or previous set of entries press the PAGE LEFT and PAGE RIGHT buttons Select the Line Feature button beside the number that you want to dial To place the call perform one of the following actions e pick up the handset e press the SPEAKER 9 button e pressaLine Feature button e press the HEADSET button Making Restricted Calls Your system may be configu
63. y endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WI

Avaya 3.1.0 Telephone User Manual

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