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Avaya 2420 Telephone User Manual

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1. amp key takes the call off hold and puts any other current call on hold 2420 User Guide Page 4 IP Office 40DHB0002USEG Issue 1 29 04 2003 Basic Call Handling Features Page 5 Basic Call Handling Features Answer a Call Make a Call 2420 User Guide IP Office When a call arrives at your 2420 telephone you hear a ringing tone and a blinking bell icon appears on the associated call appearance To answer an incoming call Do one of the following e If you are not active on another call answer the call using your handset headset or speakerphone see Speakerphone on page 7 e If you are active on a call already place the active call on hold Hold on page 6 and then answer the incoming call e If the call appearance for the ringing call is not displayed on the current screen page use GD io return to the first page of the Home screen When you locate the call appearance for the ringing call press the corresponding call appearance button You can make calls from the 2420 telephone using a variety of methods To make a call manually 1 Go off hook using the handset headset or speaker 2 When you hear dial tone enter the extension or telephone number using the dialpad If you are calling an external number be sure to include the required code for example 9 to access an outside line To have the 2420 telephone make a call automatically Do any of the following e Press to have the 2420 telephone d
2. e The list is sorted alphabetically Press amp ana D to move between pages e Press the appropriate letter key to move direct to the first page with a matching name e Press the gt or lt a next to an entry to call the associated number e Use the lt gt key options to perform other actions Pressing lt gt Add or lt gt Edit gives access to the details of a particular speed dial Name Sales_ Number 300 Insert Mode Edit NAME via keypad or Choose action below Space Case Cancel Save 2420 User Guide Page 9 IP Office 40DHB0002USEG Issue 1 29 04 2003 Speed Dials Page 10 Using Speed Dials Dialing a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook 1 Press lt gt SpDial If lt gt SpDial is not shown press GD to exit the current screen 2 Press amp and D to display different pages of speed dials Press the matching letter key to go straight to the first page with a matching entry 3 When the required entry is displayed press the adjacent E gt or a key Deleting a Speed Dial 1 Press lt gt SpDial If lt gt SpDial is not shown press GD to exit the current screen 2 Press lt gt Delete 3 Select the speed dial entry you want to delete e Press qd and D to display different pages of speed dials Press the matching letter key to go straight to the first page with a matching entry 4 When the required entry is
3. Logs the current user off the extension This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Logof logs the current user off the extension A new user must then log on to use the extension or dial 36 to re associate the extension with its default user User Button Programming Advanced Extn Extn Logout Music Hold Music Plays the telephone system s music on hold This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Music plays the telephone system s music on hold through the extension User Button Programming Advanced Hold Hold Music Page 42 40DHB0002USEG Issue 1 29 04 2003 Display Keys 2420 User Guide IP Office Page 43 NATim Set No Answer Time Sets the extension s no answer time after which ringing calls are forwarded or go to voicemail This function requires the time in seconds to be entered when programmed The value is shown next to NATim This function cannot be programmed through the phone by the user Pressing gt NATim sets the extension s busy wrap up time to the indicated number of seconds This time is used to set a delay between ending one call and the next call ringing the extension the waiting call may be indicated on the display however User Button Programming Adva
4. Pressing gt Here sets the target extension s Follow Me To number to that this extension Calls to the target extension are then forwarded to this extension User Button Programming Advanced Follow Me Follow Me Here 2420 User Guide Page 37 IP Office 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 38 HfAns Internal Auto Answer Answers internal calls after a single ring This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The gt HfAns key toggles internal auto answer on off When on HfAns is shown with a 4 symbol User Button Programming Emulation Internal Auto Answer See also e RngOf Ringer Off on page 50 e CWOn Call Waiting On on page 30 HGEna Hunt Group Enable Sets the extension s group membership as enabled This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing Z gt HGEna enables the extension s group memberships This applies to all group of which the extension is set as a member When enabled G is shown at the top of the display and the extension will receive group calls User Button Programming Advanced Hunt Group Hunt Group Enable HGDis Hunt Group Disable Sets the extension s group membership as disabled This function does not required any
5. Pressing gt ICSeq changes the extension s ringback ringing pattern User Button Programming Advanced Set Set Inside Call Seq See also OCSeq Set Outside Call Sequence and RBSeq Set Ringback Sequence IDial Dial Intercom The same as lAuto Automatic Intercom on page 40 This function cannot be programmed through the phone by the user User Button Programming Emulation Dial Intercom Inclu Dial Inclusion Intrudes on a call in progress at the target extension This function is currently not supported on the 2420 This function requires entry of the target extension number when programmed The Inclu key shows the target extension number This function cannot be programmed through the phone by the user Pressing gt Inclu intrudes on the call in progress The intruding user and target extension can then talk but cannot be heard by the other party When the intruder hangs up the original call parties are reconnected Note That the System Administrator must configure the intruding extension as being able to intrude Additionally none of the other extensions involved in the call can have Cannot be intruded on status User Button Programming Advanced Dial Dial Inclusion Intru Call Intrude Intrudes on a call in progress at the target extension creating a conference between the callers and the intruding extension This function requires entry of the target extension number when pro
6. 18 IP Office 40DHB0002USEG Issue 1 29 04 2003 2420 Options Page 19 Automatic Gain Control AGC 2420 User Guide IP Office Automatic Gain Control AGC raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud The 2420 supports AGC for both the handset and the headset if connected 1 Press lt gt Option If lt gt Option is not shown press GD to exit the current screen 2 Press a Gor B key A menu listing the current settings for the handset and headset appears 3 To toggle a particular setting between Yes and No press the lt a key next to it e Alternatively press the gt key next to a call type to underline its current setting and then press lt gt Yes No to change the value of the currently underlined setting 4 Do one of the following e To save the settings and return to the options menu press lt gt Save You will hear a confirmation tone e To return to the options menu without saving any changes press lt gt Cancel e To return to the call handling screen without saving any changes press GD Page 19 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 20 Display Keys Overview of the Display Keys The gt lt and lt gt keys can be used to access a range of functions The display adjacent to the key shows the function name Some of these functions are default functions supported by all 2420 phones eg SpDial Log and Option O
7. INDex 01707364416 2 INDex 01770364416 3 Extn208 Use 4 gt to scroll Select entry to view details e Logged calls are shown with the most recent first e The name of the called or calling party is shown if available e The number of the called or calling party is shown Press amp and B to display further pages of entries Pressing the gt or lt a key next to a log entry display further details of that particular call 2 Answered Name INDex Number 01770364416 Time 10 10am 10 04 03 CALL LOG Choose action below Call Delete Save Done e The type of log entry ie Answered Un answered or Outgoing e The name of the called or calling party is shown if available e The number of the called or calling party is shown e The date and time of the call Press amp and B to display the previous or next logged call e The lt gt keys provide a number of actions Page 12 40DHB0002USEG Issue 1 29 04 2003 Using the Call Log Page 13 Using the Call Log Note Whilst in the call log you cannot make calls You can still receive calls and handle them using the dialpad key functions Viewing the Call Log 1 Press lt gt Log If lt gt Log is not shown press D gt to exit the current screen 2 Press amp and D to display different pages of log entries e To exit the call log and return to the previous screen press lt gt Done e To exit the call log and return to the call handling screen pres
8. Off Switches the extension to forward on busy off This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwBOf switches the extension s use of forward on busy off User Button Programming Advanced Forward Forward On Busy Off Page 34 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 35 FwdH Forward Hunt Group Calls On Switches the extension to forward hunt group calls it receives Note Calls are only forwarded when forward unconditional see CFrwd Call Forwarding All or FwUOn Forward Unconditional On is also on This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing E gt FwdH toggles the feature on off When on FwdH is shown with a 4 symbol User Button Programming Advanced Forward Forward Hunt Group Calls On FwdH Forward Hunt Group Calls Off Switches the extension to forward unconditional off This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwdH switches the extension s use of forward hunt group calls off User Button Programming Advanced Forward Forward Hunt Group Calls off FwdNo Forward Number Sets the extension s forwarding number for use when forwarding all cal
9. See also e ICSeq Set Inside Call Sequence on page 41 e OCSeq Set Outside Call Sequence on page 43 2420 User Guide Page 47 IP Office 40DHB0002USEG Issue 1 29 04 2003 Display Keys 2420 User Guide IP Office Page 48 Recor Call Record Records the current call at the specified target extension This function requires entry of a target extension number when programmed This function cannot be programmed through the phone by the user When Recor is pressed the target extensions current call is recorded into their voicemail mailbox Note This function requires Voicemail Pro to be installed If advice of call recording is enabled the call parties will hear a warning before the recording takes place In some locations it may be a legal requirement to advise callers that a call is being recorded User Button Programming Advanced Call Call Record See also e Intru Call Intrude on page 41 e Listn Call Listen on page 42 e Steal Call Steal on page 51 Relay Relay Pulse Pulse the specified external output relay 1 or 2 on for 5 seconds This function requires the relay switch 1 or 2 on the telephone system to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Relay switches the specified relay on for 5 seconds and then off User Button Programming Advanced Relay Relay Pulse Relyt Relay On Switch the spe
10. The entry is deleted from the Call Log and the details of the next call are shown Press Done to return to the main e To exit the logged call details and return to the main call log screen press lt gt Done e To exit the call log and return to the call handling screen press lt p Erasing All Logged Calls Loss of power to the 2420 phone will cause all call log entries to be deleted The Erase All option also deletes all logged calls Note however that this also deletes all speed dial entries and phone personalization options See Default Phone Erase All Settings on page 18 Setting Which Calls are Logged Note If you change these settings any call details already in the call log that no longer match the selection are deleted 1 2 2420 User Guide IP Office Press lt gt Option If gt Option is not shown press GD io exit the current screen Press gt Log Setup A menu showing the different call types and the current log setting for each appears To toggle a particular setting between Yes and No press the lt a key next to it e Alternatively press the gt key next to a call type to underline its current setting and then press lt gt Yes No to change the value of the currently underlined setting Do one of the following Note If you press the Save softkey after changing the settings any existing call log entries that do not match the call types selected are deleted from the call log e To save the
11. as local hold provided by the telephone system User Button Programming Advanced Hold Hold Call See also e Rtriv Retrieve Call on page 49 HoldCW Hold Call Waiting Place the current call on hold and connects any call waiting This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt HoldCW places the current call on hold and connects any call waiting without any ringing User Button Programming Advanced Hold Hold CW Auto Automatic Intercom Connects call to the extension without ringing This function requires entry of an extension number when programmed The target extension must be support handsfree operation This function cannot be programmed through the phone by the user Press gt lAuto connects the call without any ringing at the remote extension If the target extension is busy or not available the call will follow any forwarding or diversion to voicemail set User Button Programming Emulation Automatic Intercom Page 40 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 41 ICSeq Set Inside Call Sequence Sets the ringing pattern sequence used for internal calls Not supported by the 2420 This function requires the ringing pattern 0 to 9 to be entered when programmed The number is shown next to ICSeq This function cannot be programmed through the phone by the user
12. data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt HGDis disables the extension s group memberships This applies to all group of which the extension is set as a member User Button Programming Advanced Hunt Group Hunt Group Disable 2420 User Guide IP Office Page 38 40DHB0002USEG Issue 1 29 04 2003 Display Keys 2420 User Guide IP Office Page 39 HGNS Set Hunt Group Night Service Put a specific hunt group into night service mode This function requires the hunt group number to be entered when programmed The hunt group number is then shown next to HGNS This function can be programmed through the phone by the user using an E gt Admin key Pressing gt HGNS puts the hunt group into night service Group calls then go to its night service fallback group if set or if not answered to voicemail User Button Programming Advanced Set Set Hunt Group In Service HGNS Clear Hunt Group Night Service Returns a hunt group that has been manually put into night service back to normal service This function requires that the hunt group number is entered when programmed This function cannot be programmed through the phone by the user The hunt group number is shown next HGNS Pressing gt HGNS puts the group back into normal service if in night service User Button Programming Advanced Call Clear Hunt Grou
13. displayed press the adjacent gt or lt a key A request for confirmation will appear 5 Press lt gt Yes to delete the entry or lt gt Cancel to exit without deleting 6 Select another entry to delete or press lt gt Done to return to the speed dial list Editing a Speed Dial 1 Press lt gt SpDial If lt gt SpDial is not shown press GD to exit the current screen Press gt Edit 3 Select the speed dial entry you want to edit e Press qd and gt to display different pages of speed dials Press the matching letter key to go straight to the first page with a matching entry When the required entry is displayed press the adjacent gt or lt a key 5 Edit the speed dial using the same methods as for adding a new speed dial See Adding a New Speed Dial on page 11 6 After saving or canceling any changes you will be returned to the speed dial selection list Select another speed dial to edit or press lt gt Done to return to the speed dial list N gt Converting a Call Log Entry to a Speed Dial See Saving a Call Log Entry to Your Speed Dial List on page 13 2420 User Guide Page 10 IP Office 40DHB0002USEG Issue 1 29 04 2003 Speed Dials Page 11 Adding a New Speed Dial 1 2 2420 User Guide IP Office Press lt gt SpDial If lt gt SpDial is not shown press 2D to exit the current screen Press lt gt Add e Ifa message stating that the speed dial list is full a
14. settings and return to the options menu press lt gt Save You will hear a confirmation tone e To return to the options menu without saving any changes press lt gt Cancel e To return to the call handling screen without saving any changes press Page 14 40DHB0002USEG Issue 1 29 04 2003 2420 Options Page 15 2420 Options Overview of 2420 Options The options menus are accessed by pressing lt gt Option These menus allow you to adjust a number of 2420 features Ring Pattern Set the ringing used by the 2420 See Changing the Ring Pattern on page 16 Contrast Adjust the display contrast See Adjusting the Display Contrast on page 16 Log Setup Configure which calls appear in the call log See Setting Which Calls are Logged on page 14 Visual Ring Use the phones lamps to indicate ringing See Switch Visual Ring On Off on page 17 Self Test Test the phone See Using Self Test on page 17 Display Mode Select the order in which functions are shown against display keys See Display Mode on page 21 Language Select the phone s display language See Language on page 18 Erase All Reset the telephone to its default settings See Default Phone Erase All Settings on page 18 Handset AGC Headset AGC Switch handset headset automatic gain control on off See Automatic Gain Control AGC on page 19 Ring Pattern Self Test Contrast DisPlay Mode Log Setup Erase All Visual Ri
15. shows FEATURE ON BUTTON Press the or keys until Repla Keep and Delet are shown along the right hand edge of the display e Press Repla lt 1 to replace that existing function with the one just programmed The display then shows BUTTON PROGRAMMED as above e Press Keep lt 2 to keep the existing function and forget the function just programmed e Press Delete lt 1 to delete the existing function and forget the function just programmed Page 24 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 25 Display Key Functions This section lists the functions that can be programmed against gt and lt o keys The shorthand and longhand names are shown The shorthand name is the name that is displayed next to the programmed key along with any data programmed for the function Those functions marked with a can be programmed against a gt or key by the 2420 user This programming requires the phone to already have one key assigned to the Admin function See Display Key Programming on page 22 Those functions marked with a can also be programmed against a gt or lt a key by the 2420 user This programming requires the phone to already have one key assigned to the Admin 1 function These functions can all be programmed by the System Administrator through the telephone system The command path is shown for example User Button Programming Emulation Directory lt Number gt Dial Dial the
16. system features by dialing short codes These instructions are for the system s default configuration They assume that you are using the default feature codes It also assumes that you have full access to all features and the public telephone network Internal Calls To make a call to another extension simply dial the number If the number is busy you can use Ring Back When Free as below 1 Dial any digit and hang up 2 When the extension you called is free your phone will ring a burst of three rings 3 Lift the handset and the extension is called automatically External calls To make an external call either dial the number prefixed by the access code if required or use a speed dial code contact your system manager for a list of your speed codes If you hear busy tone while dialing then the call may be barred Your system manager can bar certain calls such as those to premium rate numbers and international calls Ringing at your own extension Simply pick up the handset internal calls have a single ring cadence external calls have a double ring cadence When in headset mode press the button associated with the alerting call Ringing at another extension You can answer from your own phone by using Call Pick Up lift your handset and dial 30 to answer a call ringing anywhere 31 to answer a call within your group 32 201 to answer the call for a particular extension in this example 201 Note that if
17. that number This function can be programmed through the phone by the user using an gt Admin key When E gt GrpPg is pressed it will make a paging call to that number User Button Programming Emulation Group Paging HdSet Headset Toggle This function does not require any data entered when programmed This function can be programmed through the phone by the user using an E gt Admin key The programmed key will then switch the phone between handset and headset operation When on HdSet is shown on a dark background There is no linkage between a programmed HdSet key and the phone s D HEADSET key User Button Programming Advanced Miscellaneous Headset Toggle Here Follow Me Here Cancel If another extension has follow me set to this extension switches off the follow me action This function requires the original target extension to be entered when programmed The extension number is then shown next to Here This function cannot be programmed through the phone by the user Pressing gt Here cancels the use of follow me at the target extension User Button Programming Advanced Follow Me Follow Me Here Cancel Here Follow Me Here Forwards calls to the target extension to this extension This function requires the original target extension to be entered when programmed The extension number is then shown next to Here This function cannot be programmed through the phone by the user
18. when E gt CFrwd is pressed the user s current forwarding number setting is shown Change the number using the telephone keypad and lt lt lt lt a to backspace When the number set as required press Done lt 2 When call forwarding is on CFrwd is shown with a 4 symbol and D Diverted is shown at the top of the display To switch call forwarding off press gt CFrwd again User Button Programming Emulation Call Forwarding All See also e FwNOn Forward On No Answer On on page 36 e FwUOn Forward Unconditional On on page 36 e FwdNo Forward Number on page 35 e FwdH Forward Hunt Group Calls On on page 35 CirCW Clear CW Clears the current connected call and connects any waiting call This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt ClrCW disconnects the extension s current call and connects any waiting call User Button Programming Advanced Call Clear CW Page 28 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 29 CnfRV Conference Meet Me Allows the extension to join a specified conference This function requires the conference number to be entered when programmed That number is then shown next to CnfRV This function cannot be programmed through the phone by the user Pressing gt CnfRV places the extension into the specified conference Note that the number of conferenc
19. your phone rings for any longer than a specified period 15 seconds in default any re direction feature that you have activated such as voicemail or call forwarding will come into effect Page 54 40DHB0002USEG Issue 1 29 04 2003 System Features Call Waiting Call Forwarding Diverting Calls 2420 User Guide IP Office Page 55 Call Waiting tells you if another call arrives while you are already making a call by providing call waiting tone If you hear the call waiting tone either end your current call or put the caller on hold The waiting call should then ring To turn call waiting on use the code 15 to turn it off use 16 Your calls can be forwarded to another extension or an external number either when you are away from your desk on no answer when your extension is busy and all calls for example when you go on holiday e To switch forward direct station i e not Hunt Group calls on dial 01 to switch it off dial 02 e To switch forward on busy on dial 03 to switch it off dial 04 e To switch forward on no answer on dial 05 to switch it off dial 06 e To set the number to which your calls are forwarded dial 07 201 forwarding to 201 in this example You can divert your calls to another extension In the examples below N is the extension to which you want your calls diverted Note that if you do not answer calls at the temporary extension they are forwarded to your own voicemail or call fo
20. 420 Telephone Page 3 The 2420 Telephone Overview of the 2420 This guide covers the use of the Avaya 2420 telephone on Avaya IP Office telephone systems The diagram below shows the main 2420 telephone features Extn227 227 SpDial Log l HEADSET TRANSFER gt ooo amp Ss 1 Display amp Feature buttons Shows key function names and call information 2 Message lamp Lit when the user has voicemail messages Can also be set to flash when the phone is ringing 3 G amp D Previous Next Page Move through the different pages of the call handling speed dials and call log screens Also used to move the cursor during data entry 4 gt Messages Access the user s mailbox 5 Call Handling Buttons See Basic Call Handling Features on page 5 e Hold Place call on hold retrieve held call e Transfer Transfer call e Conference Conference held calls e Drop Drop call e Redial Redial last number dialed 6 Dialpad Standard 12 button pad for dialing telephone numbers 7 D gt GL Volume Controls Adjust the speaker handset headset or ringer volume depending on which is currently in use 8 eine Speaker Access the speakerphone The light associated with this button turns on when the speakerphone is active 9 a Mute Turns the microphone on off When in use the associated light is on and the caller cannot hear you 10 lt gt Headset Switches from handset to headset The light associated with t
21. AVAYA IP Office 2420 User Guide The 2420 Telephone Contents The 2420 Telephone 3 Overview of the 2420 cccceeeeeeeseeeeeees 3 Call Appearance KeyYS c ccceeeeeeeeeeees 4 Basic Call Handling Feat ES cnnan ren cece naa 5 Answer a Call foi floc ethos oils lect 5 Makea Call reiii eere 5 Speed Dial n ee ee r ei 6 PHONG PA EEE EE EE 6 Redial aiten e e icwcentionet te 6 Speakerphone ccccceeeesseeeeeeeeeeeeeeeeeees 7 MIMRANVST Glin oeae r r e 7 COMPIENCG aia ale ad ale al mS 8 Message iieiea 8 Speed Dial Siivsicsisncosssictscnces 9 Overview of Speed Dials eee 9 Using Speed Dials occsciescccs8desedenceececestcextcese 10 Dialing a Speed Dial Numbev 10 Deleting a Speed Dial 10 Editing a Speed Dial 0s0 e 10 Converting a Call Log Entry to a Speed Dial scsi cese ces cesds ccs eae eoeetees see 10 Adding a New Speed Dial 00 11 Using the Call Log 12 Overview of the Call Log eee 12 Using the Call Log eee 13 Viewing the Call LOg eee 13 Making Calls from the Call Log 13 Saving a Call Log Entry to Your Speed Pe Us ce eee ces Ah seh ea hl 13 Deleting a Call Log Entry 0 14 Erasing All Logged Calls 0 14 Setting Which Calls are Logged 14 2420 Options cccceeeeeeees 15 Overview of 2420 Optio
22. BSeq 47 Recor 48 Record Call 48 Relay 48 Off 48 On 48 Pulse 48 Rely 48 Rely 48 Resum 49 Resume Call 49 Retrieve Call 49 Ride 49 Ringback Cancel 47 Sequence 47 When Free 47 Ringback Off 52 Ringback On 52 Page 58 Ringer Off 50 RngOf 50 Rtriv 49 SAC 50 Secondary Dial Tone 33 Self Administer 27 Send All Calls 50 Sequence Outside Call 43 Ringback 47 Set Absent Text 26 Hunt Group Night Service 39 Hunt Group Out of Service 39 Inside Call Sequence 41 No Answer Time 43 Outside Call Sequence 43 Ringback Sequence 47 Wrap Up Time 53 Spres 50 Steal 51 Suppress 50 SusCW 51 Suspe 51 Suspend Call 51 Call Waiting Suspend 30 CW 51 Time No Answer 43 Wrap Up 53 Time of Day 52 Timer 52 TmDay 52 Toggl 52 Toggle Calls 52 Toggle Headset 37 User 26 VMCol 53 VMOff 53 VMOn 53 VMRB 52 VMRB 52 Voicemail Collect 53 Off 53 On 53 Ringback Off 52 Ringback On 52 Wrap Up Time 53 WUTim 53 Page 58 40DHB0002USEG Issue 1 29 04 2003 Index Page 59 Blank Page 2420 User Guide Page 59 IP Office 40DHB0002USEG Issue 1 29 04 2003 Index Page 60 Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply f
23. Press again and hang up to complete the transfer The Transfer Completed message is displayed 2420 User Guide Page 7 IP Office 40DHB0002USEG Issue 1 29 04 2003 Basic Call Handling Features Page 8 Conference Message 2420 User Guide IP Office The Conference feature allows you to conference up to six parties including yourself on a call To add another party to a call 1 Press Dp 2 When you hear dial tone dial the number of the person you want to add to the call 3 Wait for an answer 4 To add the person to the call press lt gt again e If the called party does not answer or does not want to join the conference press GD Then you can return to the held call by pressing its call appearance button 5 Repeat Steps 1 through 4 for additional conference connections To add a held call to an active call 1 Press lt p 2 When you hear dial tone press the call appearance button corresponding to the held call 3 Press again Your Message lamp turns on when a caller has left a message for you Press the BD suton to retrieve your messages and follow the prompts Page 8 40DHB0002USEG Issue 1 29 04 2003 Speed Dials Page 9 Speed Dials Overview of Speed Dials The 2420 can store up to 104 personal speed dials The list of these speed dials is accessed by pressing lt gt SpDial Kate Reception Sales Select name to CALL or Choose action below Add Edit Delete Done
24. User Button Programming Emulation Account Code Entry AD Abbreviated Dial Dial the displayed number This function requires entry of a number to dial when programmed The gt AD key displays that number This function can be programmed through the phone by the user The number does not have to be a complete number the user can dial additional digits after pressing gt AD and can be entered in the number to match IP Office shortcodes User Button Programming Emulation Abbreviated Dial See also e lt Number gt Dial on page 25 e Prog Abbreviated Dial Program on page 46 2420 User Guide Page 26 IP Office 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 27 Admin Self Administer Access menus for programming functions against display keys This function can be programmed with or without data If programmed with a setting of 1 the key accesses a different set of functions See Display Key Programming on page 22 This function can be programmed through the phone by the user using an existing gt Admin key The gt Admin key gives access to the menus for programming functions against gt and 4B keys User Button Programming Emulation Self Administer Apear Appearance Add a display line for a call being handled ringing answered on hold etc by the user See Call Appearance Keys on page 4 This function does not require any data entered when progra
25. When a call is parked in that park slot by any user a symbol appears next to the gt key User Button Programming Park See also e CPark Call Park on page 29 e Park Call Park to Other Extension on page 44 e Ride Ride Call on page 49 Page 43 40DHB0002USEG Issue 1 29 04 2003 Display Keys 2420 User Guide IP Office Page 44 Park Call Park to Other Extension This function requires entry of a target extension number when programmed The gt Park key displays that number This function can be programmed through the phone by the user using an gt Admin key If after answering a call gt Park is pressed the call will be parked and depending on the extension type the target extension s parked call indication triggered The parked call is assigned a number based on the parking extensions number For example extension 290 s first parked call is numbered 2900 its next 2901 if 2900 is still parked and so on If not retrieved elsewhere a parked call will recall to the parking extension after a set time User Button Programming Emulation Call Park to Other Extension See also e CPark Call Park on page 29 e Park Park on page 43 e Ride Ride Call on page 49 PCall Priority Call Call a specified target extension even if that extension is set to Do not Disturb This function requires the target extension number to be specified when programmed The
26. age 51 Steal Call Steal Take over a call from a specified extension or retrieve a call just transferred or forwarded This function cannot be programmed through the phone by the user If a target extension number is entered when this function is programmed gt gt Steal displays that number Pressing gt Steal when the target extension has a call will take over the call If no target extension number is entered when the function is programmed gt gt Steal retrieves the last calls transferred from the extension This includes calls diverted to voicemail User Button Programming Advanced Call Call Steal SusCW Suspend CW Suspend the current call at the exchange and answer the waiting call If no exchange slot number is specified when the function is programmed exchange slot 0 is used This function cannot be programmed through the phone by the user Pressing gt SusCW is only supported if the exchange provides a Q 931 suspend call facility User Button Programming Advanced Suspend Suspend CW See also e Resum Resume Call on page 49 Suspe Suspend Call Suspend the current call at the exchange If no exchange slot number is specified when the function is programmed exchange slot 0 is used This function cannot be programmed through the phone by the user Pressing gt Suspe is only supported if the exchange provides a Q 931 suspend call facility User Button Programming Adva
27. as above e Press Keep lt 2 to keep the existing function and forget the function just programmed e Press Delete lt 1 to delete the existing function and forget the function just programmed Page 23 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 24 Longhand Programming 2420 User Guide IP Office 1 Press gt Admin or Z gt Admin 1 See Display Key Programming on page 22 Pressing Expl lt 2 to switch to longhand programming mode Press Next lt 2 until the required function required is shown then press Selct lt a If the function requires some data to be entered is shown at the bottom of the display Enter the data using the normal telephone keypad The upper part of the display reverts to showing the functions currently assigned to each E gt and i key Use the amp and B keys to move between the pages of display keys Select the display key against which to program the new function by pressing that gt or lt a key e Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset through the telephone system If the display slot is not already used the display shows BUTTON PROGRAMMEDI Press the amp or B keys until EXIT is shown e Press gt EXIT to end programming e Press Cont lt 1 to continue programming other functions If the display slot already has a programmed function the display
28. cified external output relay 1 or 2 on This function requires the relay switch 1 or 2 on the telephone system to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Relay switches the specified relay on User Button Programming Advanced Relay Relay On Rely Relay Off Switch the specified external output relay 1 or 2 off This function requires the relay switch 1 or 2 on the telephone system to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Relay switches the specified relay off User Button Programming Advanced Relay Relay Off Page 48 40DHB0002USEG Issue 1 29 04 2003 Display Keys 2420 User Guide IP Office Page 49 Resum Resume Call Resume a call previously suspended into a specified ISDN exchange slot This function requires the exchange slot number to be specified when programmed The slot number is then shown next to gt Resum This function cannot be programmed through the phone by the user Pressing E gt Resum resumes any call previous suspended into the specified exchange slot Suspended calls can be resumed by any extension User Button Programming Advanced Call Resume Call See also e Suspe Suspend Call on page 51 e SusCW Suspend CW on page 51 Rtriv Retrieve Call Retrieve a call previously held into a specified ISDN exchan
29. ction cannot be programmed through the phone by the user The gt VMRB key switches voicemail ringback for the extension off User Button Programming Advanced Voicemail Voicemail Ringback Off VMRB Voicemail Ringback On Switches voicemail ringback for the extension on off This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The Z gt VMRB key toggles voicemail ringback for the extension on off When on VMRB is shown with a 4 symbol and the extension is called when new messages are left in its mailbox User Button Programming Advanced Voicemail Voicemail Ringback On 2420 User Guide Page 52 IP Office 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 53 VMCol Voicemail Collect Accesses a specified voicemail mailbox to collect or leave messages This function requires entry of the target mailbox name prefixed by either to collect messages or to leave a message If just or is entered then the calling extension s mailbox is assumed This function cannot be programmed through the phone by the user The gt VMCol key appears followed by the mailbox name User Button Programming Advanced Voicemail Voicemail Collect VMOff Voicemail Off Switches voicemail for the extension off This function does not require any data entered when programmed This function cannot be programmed through the phone b
30. displayed number This function requires entry of the number to dial when programmed The number is then displayed next to the gt key This function can be programmed through the phone by the user using an gt Admin 1 key Pressing the keys dials the associated number Pressing the gt gt key again ends the call User Button Programming Dial See also e AD Abbreviated Dial on page 26 e Prog Abbreviated Dial Program on page 46 lt Group Name gt Group Answer or clear calls ringing a specific group This function requires entry of the group name in quotation marks when programmed The name is then displayed next to the gt key This function can be programmed through the phone by the user using an gt Admin 1 key and the group number A symbol appears next to the name and gt key when calls to that group are ringing Press the gt display details of one of those calls and options to drop Drop lt 2 the call answer the call Answr lt 2 or exit the group monitor gt EXIT User Button Programming Group 2420 User Guide Page 25 IP Office 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 26 lt User Name gt User See the status of a specific user and call that user This function requires entry of a user name in quotation marks when programmed That name is then displayed next to the gt key This function can be programmed through the phone by the user
31. e To return to the options menu without erasing press lt gt Cancel e To return to the call handling screen without erasing press ED 4 To continue with erasing press lt gt Erase You will be asked to confirm the action e lf you want to erase all settings press lt gt Erase again e To return to the options menu without erasing press lt gt Cancel e To return to the call handling screen without erasing press ED Language When the 2420 telephone is first installed it is set to display screen text in English You can select the language that you would prefer from the following e English German Deutsch French Fran ais Spanish Espa ol Italian Italiano Dutch Nederlands or Portuguese Portugu s e Note This does not alter your user language setting on the telephone system 1 Press lt gt Option If lt gt Option is not shown press GD to exit the current screen 2 Press gt Language A menu listing the available languages appears with the current language underlined 3 Press the gt or lt o key next to the language required The screen text changes to the language selected 4 Do one of the following e To save the settings and return to the options menu press lt gt Save You will hear a confirmation tone e To return to the options menu without saving any changes press lt gt Cancel e To return to the call handling screen without saving any changes press 2420 User Guide Page
32. e parties allowed at any time is determined by the telephone system User Button Programming Advanced Call Conference Meet Me Conf Conference Add Places all calls held by the extension into a conference This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt Conf places the extension and any calls it has put on hold into a conference This function will not work if the extension has a current call User Button Programming Advanced Call Conference Add CPark Call Park Park the current call This function can be programmed with or without data This function can be programmed through the phone by the user using an gt Admin key If programmed with data the number entered is shown next to the E gt CPark key and is the number assigned to the parked call If programmed without data the key displays just CPark Calls parked using this key are is assigned a number based on the parking extensions number For example extension 290 s first parked call is numbered 2900 its next 2901 if 2900 is still parked and so on If calls are parked using this key CPark is shown with a 4 symbol Pressing the key again displays the user s parked calls and allow them to be retrieved If not retrieved elsewhere a parked call will recall to the parking extension after a set time User Button Programming Emulation Call Pa
33. es press lt gt Cancel e To return to the call handling screen without saving any changes press N Using Self Test Self test can be used to display information about the phone and to check operation of the lamps and display The information may be required by a telephone system maintainer 1 Press lt gt Option If lt gt Option is not shown press GD to exit the current screen Press gt gt Self Test The a screen of information appears 3 Press and hold the lt gt Test key The screen lines should all go black and all the phone lamps should come on 4 Do one of the following e Toreturn to the options menu press lt gt Done N e To return to the call handling screen press ED Selecting the Display Mode See Display Mode on page 21 2420 User Guide Page 17 IP Office 40DHB0002USEG Issue 1 29 04 2003 2420 Options Page 18 Default Phone Erase All Settings The Erase All option allows you to reset all personalized settings entered through the 2420 s Option menus except contrast level It also deletes all entries in the phones Call Log and Speed Dial lists 1 Press lt gt Option If lt gt Option is not shown press GD to exit the current screen 2 Press gt Erase All A message is displayed indicating that the Speed Dial List and Call Log will be erased and that the User Options will be reset to the factory default values 3 If you do not want to erase all do one of the following
34. es the target extension to be entered when programmed The extension number is then shown next to FolTo This function cannot be programmed through the phone by the user Pressing gt FolTo sets the extension s Follow Me To number to the specified extension and switches follow me use on Whilst on FolTo is shown with a 4 symbol Press gt FolTo again to switch off User Button Programming Advanced Follow Me Follow Me To FwBNo Forward On Busy Number Sets the extensions forwarding number for use with forward on busy and forward on no answer This feature requires the target number to be entered when programmed The number set is shown next to FWBNo This function cannot be programmed through the phone by the user Pressing gt FwBNo set the extension s forwarding number to that specified by the key pressed User Button Programming Advanced Forward Forward On Busy Number FwBOn Forward On Busy On Switches the extension to forward on busy on This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwBOn toggles the extension s forward on busy state When on FwBOn is shown with a 4 symbol When on calls are forwarded to the extension s forward on busy number see FwBNo Forward On Busy Number on page 34 User Button Programming Advanced Forward Forward On Busy On FwBOf Forward On Busy
35. ge slot This function requires the exchange slot number to be specified when programmed The slot number is then shown next to gt Rtriv This function cannot be programmed through the phone by the user Pressing Rtriv retrieves any call previous held into the specified exchange slot Held calls can only be retrieved by the extension that put the call on exchange hold User Button Programming Advanced Call Retrieve Call See also e Hold Hold Call on page 40 Ride Ride Call Unpark a parked call from a specified system park slot This function requires the park slot number to be specified when programmed The slot number is then shown next to gt Ride This function cannot be programmed through the phone by the user Pressing gt Ride unparks any call previously parked into the specified system park slot by the same or another extension User Button Programming Advanced Call Ride Call See also e Park Park on page 43 e CPark Call Park on page 29 e Park Call Park to Other Extension on page 44 Page 49 40DHB0002USEG Issue 1 29 04 2003 Display Keys 2420 User Guide IP Office Page 50 RngOf Ringer Off Switch the phones audible ringer on off This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The programmed gt RngOf key toggles the phones call ringer
36. grammed The Intru key shows the target extension number This function cannot be programmed through the phone by the user Pressing gt Intru intrudes on the call in progress Note That the System Administrator must configure the intruding extension as being able to intrude Additionally none of the other extensions involved in the call can have Cannot be intruded on status User Button Programming Advanced Call Call Intrude 2420 User Guide Page 41 IP Office 40DHB0002USEG Issue 1 29 04 2003 Display Keys 2420 User Guide IP Office Page 42 Listn Call Listen Allow the extension to listen to groups calls to the target extension The call parties cannot hear the listening extension This function requires entry of the target extension number when programmed This function cannot be programmed through the phone by the user The Listn key shows the target extension number Use of this function requires setup of the extension s monitor group by the System Administrator This function requires the telephone system to have some free conference capacity when invoked User Button Programming Advanced Call Call Listen See also e Intru Call Intrude on page 41 e Recor Call Record on page 48 e Steal Call Steal on page 51 Login Extn Login This function is not supported on 2420 display keys User Button Programming Advanced Extn Extn Login Logof Extn Logout
37. gt Dial on page 25 e AD Abbreviated Dial on page 26 Quota Clear Quota Clears resets the time quota for connections to a specified external data service eg the internet This function requires entry of the service name when programmed If left blank then the quotas for all services are cleared reset This function cannot be programmed through the phone by the user User Button Programming Advanced Call Clear Quota Queue Call Queue Places a current call into the call queue of a specified extension Allows calls to be transferred to extensions that return busy tone This function requires entry of a target extension number when programmed This function cannot be programmed through the phone by the user During a call pressing gt Queue places that call in the target extensions call queue If the target extension is free it rings immediately If the target extension is busy it rings when it becomes free again User Button Programming Advanced Call Call Queue See also e DCW Dial CW on page 31 Page 46 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 47 RBak Ringback When Free Sets a callback when free on busy extensions and callback when next used on unanswered extensions This function does not require any data entered when programmed This function cannot be programmed through the phone by the user When an extension called does not answer or is busy
38. he SpDial Log and Option options Bob Smith Bob Smith 227 227 SpDial Log Option SpDial Log Option Bob Smith 227 SpDial Log Option e Call Center Mode In this mode some of the gt and lt a key functions are repeated against the lt gt keys on the first two screen pages The lt gt keys for SpDial Bob Smith Bob Smith 227 227 17 18 19 20 SpDial Log Option To change the Display Mode 1 Press lt gt Option If lt gt Option is not shown press GD to exit the current screen 2 Press gt Display Mode A menu showing the current setting appears 3 To change the current setting either press the lt 2 key next to the setting or press lt gt Yes No 4 Do one of the following e To save the settings and return to the options menu press lt gt Save You will hear a confirmation tone e To return to the options menu without saving any changes press lt gt Cancel e To return to the call handling screen without saving any changes press 2420 User Guide Page 21 IP Office 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 22 Display Key Programming If any of the keys on the phone is programmed with an Admin or Admin 1 function it allows you to program further functions against other display keys The tables below list the user programmable functions For full details of how each function works see Display Key Functions on page 25 The following table li
39. his button turns on when the headset is active 11 D Exit Returns you to the main call handling screen 2420 User Guide Page 3 IP Office 40DHB0002USEG Issue 1 29 04 2003 The 2420 Telephone Page 4 Call Appearance Keys Normally the first page of the main call handling screen contains three keys set as call appearance keys These are indicated as a b and c e Note The number of call appearance keys can be varied and the descriptive text shown next to the key when idle can be changed See Display Keys on page 20 Having more than one call appearance key is useful When holding a call you can answer another call and then use the call appearance keys to switch between calls If you are set to receive call waiting indication the waiting call is shown against the next call appearance key Again you can switch between calls using the call appearance keys e Incoming Call amp A amp symbol next to a call appearance key indicates an incoming call e Pressing the adjacent gt amp key answers the call and puts any other current call on hold e Connected J Ad symbol next to a call appearance key indicates that it is the currently connected call The caller s telephone number if available is also shown e Pressing the adjacent gt J key puts the call on hold An H is also shown on the display e On Hold amp A symbol next to a call appearance key indicate a call on hold e Pressing the adjacent gt
40. ial CW See also e Queue Call Queue on page 46 Dir Directory Accesses the telephone system directory This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key Pressing gt Dir displays a number of options e INDeX lt 2 Search for a matching extension user name on the telephone system e Group lt 2 Search for a matching group name on the telephone system e Extrn lt 4 Search for a name match in the telephone systems directory of external numbers User Button Programming Emulation Directory Dirct Dial Direct Connects a call to the target extension without any ringing This function requires the target extension number to be entered when programmed That number is then shown next to Dirct The target extension must be capable of auto answering This function cannot be programmed through the phone by the user User Button Programming Advanced Dial Dial Direct 2420 User Guide Page 31 IP Office 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 32 DNDOn Do Not Disturb On Puts the extension into do not disturb no calls mode This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt DNDOn toggles the extension s do not disturb state When on DNDOn is shown with a 4 symb
41. ial the last number that you dialed e Access the Call Log and initiate a call to a specific entry See Using the Call Log on page 13 e Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Speed Dials on page 9 Page 5 40DHB0002USEG Issue 1 29 04 2003 Basic Call Handling Features Page 6 Speed Dial Hold Redial 2420 User Guide IP Office The Speed Dial feature allows you to have the 2420 telephone automatically dial calls to telephone numbers stored in your personal directory See Speed Dials on page 9 To make a call to a personal directory entry using the Speed Dial feature 1 From the Home screen press the lt gt SpDial softkey The Speed Dial screen is displayed 2 Press the button next to the entry you want to call 3 If the entry you want is not displayed use lt q and D to cycle through the entries 4 The 2420 telephone dials the number for you The Hold feature puts a call on hold until you can return to it To put a call on hold 1 Press D To return to the held call 1 Press the call appearance button of the held call The Redial or Last Number Dialed feature automatically redials the last extension or outside number up to 24 digits you dialed To redial the last number that you dialed 1 Press D Page 6 40DHB0002USEG Issue 1 29 04 2003 Basic Call Handling Features Page 7 Speakerphone The two way built in speakerphone all
42. ion by using the PIN your System Administrator has set up for you You can collect your messages if you are out of the office by either dialing from a number that has been registered for the purpose or by dialing your extension number and PIN when prompted If validation is successful then dial 1 to retrieve your mail The System Administrator also specifies the reception number to which the call is diverted if the caller dials 0 and your email address if your voicemail and email are integrated Page 56 40DHB0002USEG Issue 1 29 04 2003 System Features Page 57 Default Feature Codes The following are the normal default feature codes available to all users Your System Administrator may add additional codes for other features and for speed dials The N where shown should be replaced by the appropriate number For example with 07 N replace N with the extension to which you want your calls forwarded when you have forwarding switched on 03 Forward on Busy On obs Voicemail Collect 06 Forward on No Answer Off 26 Clear Call Waiting O7 N Forward to number Hold Call Waiting 08 Do Not Disturb On Call Pick Up Any 09 Do Not Disturb Off Call Pick Up Group 10 N Do Not Disturb Exception Add Call Pick Up Extension 11 N Do Not Disturb Exception Delete Call Queue 12 N Follow Me Here Voicemail Ringback On 13 N Follow Me Here Cancel Voicemail Ringback Off 14 N Follow Me To Forward on busy number 2420 Use
43. l Pickup Group Pickup any ringing call to a group of which the extension is a member This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt PickG answers any call currently ringing a group of which the extension is a member User Button Programming Advanced Call Call Pick Up Group See also e CPkUp Call Pickup on page 30 e DPkUp Directed Call Pickup on page 33 PickM Call Pickup Members Pickup any call ringing an extension that is a member of the specified group This function requires entry of the target group number when programmed or the group name in quotation marks This function cannot be programmed through the phone by the user Pressing Z gt PickM answers any call currently ringing a member of the specified group The call does not have to be a call to the group number User Button Programming Advanced Call Call Pickup Members See also e CPkUp Call Pickup on page 30 e DPkUp Directed Call Pickup on page 33 Page 45 40DHB0002USEG Issue 1 29 04 2003 Display Keys 2420 User Guide IP Office Page 46 Prog Abbreviated Dial Program Select and program numbers against display keys This function can be programmed through the phone by the user using an gt gt Admin key User Button Programming Emulation Abbreviated Dial Program See also e lt Number
44. ls This feature requires the target number to be entered when programmed The number set is shown next to FwdNo This function cannot be programmed through the phone by the user Pressing Z gt FwdNo set the extension s forwarding number to that specified by the key pressed User Button Programming Advanced Forward Forward Number FwdOf Cancel All Forwarding Switch off all call forwarding This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwdOf switches off all the extensions call forwarding options It does not delete the forwarding number settings User Button Programming Advanced Call Cancel All Forwarding 2420 User Guide Page 35 IP Office 40DHB0002USEG Issue 1 29 04 2003 Display Keys 2420 User Guide IP Office Page 36 FwNOn Forward On No Answer On Switches the extension to forward on no answer on This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing E gt FwNOn toggles the extension s forward on no answer state When on FwNOn is shown with a 4 symbol When on calls are forwarded to the extension s forward on busy number see FWBNo Forward On Busy Number on page 34 User Button Programming Advanced Forward Forward On No Answer On FwNOf Forward On No Answer Off Switches the e
45. mber 37 FolTo 34 Forward All 28 Cancel All 35 Forward Number 35 Hunt Group Calls Off 35 Hunt Group Calls On 35 On Busy Number 34 On Busy Off 34 On Busy On 34 On No Answer Off 36 On No Answer On 36 Unconditional Off 36 Unconditional On 36 FwBNo 34 FwBOf 34 FwbOn 34 FwdH 35 FwdH 35 FwdOf 35 FwNOf 36 FwNOn 36 FwUOf 36 FwUOn 36 Group 25 Disable 38 Enable 38 Forward Calls 35 Night Service 39 Out of Service 39 Paging 37 Pickup 45 GrpPg 37 HdSet 37 Headset Toggle 37 Here 37 Here 37 HfAns 38 HGDis 38 HGEna 38 HGNS 39 HGNS 39 HGOS 39 HGOS 39 Hold 40 Call Waiting 40 Hold Music 42 HoldCW 40 Hook Flash 33 Hunt Group 25 Disable 38 Enable 38 Forward Calls 35 Night Service 39 Out of Service 39 Paging 37 Pickup 45 lAuto 40 ICSeq 41 IDial 41 Inclu 41 Inclusion 41 Inside Call Sequence 41 Intercom 40 41 Internal Auto Answer 38 Intru 26 41 Intrude 41 Listen 42 Listn 26 42 Login 42 Logof 42 Music 42 NATime 43 Night Service 39 No Answer Forward Calls 36 Time 43 Number Follow Me To 34 Forward Number 35 Forward On Busy 34 OCSeq 43 On Busy Forward Calls 34 On No Answer Forward Calls 36 Out of Service 39 Outside Call Sequence 43 Paging 37 Park 29 43 44 Park to Other Extension 44 PCall 44 PhyEx 44 PickA 45 PickG 45 PickM 45 Pickup Any 45 Call 30 Directed 33 Group 45 Members 45 Priority Call 44 Prog 46 Queue 46 Quota 46 RBak 47 RBak 47 R
46. mmed However it is normal to enter some text such as a b and so on for each call appearance key This function can be programmed through the phone by the user using an gt Admin key User Button Programming Emulation Appearance AutCB Automatic Callback Sets a callback when free on busy extensions and callback when next used on unanswered extensions This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key When an extension called does not answer or is busy pressing E gt AutCB sets a callback on that extension Whilst the callback is set AutCB is shown with a 4 symbol Pressing gt AutCB again cancels the callback When the extension becomes free or is next used Ring Back to and the number appears on the phone that set the callback Pressing answers the ringback and starts a call to the callback target User Button Programming Emulation Automatic Callback See also e RBak Cancel Ringback When Free on page 47 e RBSeq Set Ringback Sequence on page 47 e RBak Ringback When Free on page 47 2420 User Guide Page 27 IP Office 40DHB0002USEG Issue 1 29 04 2003 Display Keys 2420 User Guide IP Office Page 28 Busy Busy Sets the extension as being busy This function does not require any data entered when programmed This function cannot be programmed through the phone by the use
47. nced Set Set No Answer Time See also e WUTim Set Wrap Up Time on page 53 OCSeq Set Outside Call Sequence Sets the ringing pattern sequence used for internal calls Not supported by the 2420 This function requires the ringing pattern 0 to 9 to be entered when programmed The number is shown next to OCSeq This function cannot be programmed through the phone by the user Pressing Z gt OCSeq changes the extension s ringback ringing pattern User Button Programming Advanced Set Set Outside Call Seq See also e ICSeq Set Inside Call Sequence on page 41 e RBSeq Set Ringback Sequence on page 47 Page Page Page the specified target extension or group The target must be capable of hands free speech This function requires the target extension or group number to be specified when programmed The target is then shown next to gt Page This function cannot be programmed through the phone by the user User Button Programming Advanced Dial Dial Paging See also e GrpPg Group Paging on page 37 Park Park Park and unpark calls to and from a specific park slot This function requires entry of a park slot number when programmed That number and Park then appears next to the gt key This function can be programmed through the phone by the user using an gt Admin 1 key The user can use the gt key to park calls into that park slot and unpark calls from that slot
48. nced Suspend Suspend Call See also e Resum Resume Call on page 49 Page 51 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 52 Timer Timer Starts a timer on the phone s display This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The timer is reset for each new call made or answered When timer mode is selected a 4 is shown next to Timer User Button Programming Emulation Timer TmDay Time of Day Replaces the user name and number details on the phone display with the date and time This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key When time and date mode is selected a 4 is shown next to TMDay User Button Programming Emulation Time of Day Toggi Toggle Calls Cycle through each of the extension user s current held calls This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt Toggl puts the user s current call on hold and connects a previously held call User Button Programming Advanced Call Toggle Calls VMRB Voicemail Ringback Off Switches voicemail ringback for the extension off This function does not require any data entered when programmed This fun
49. ng Language Select OPTION above e To select an option press the gt or J next to it e The lt gt key actions change according to the current available actions e To exit and return to the normal call handling screen press ED e Whilst in the options menus you can still make and receive calls using the telephone keypad controls 2420 User Guide IP Office Page 15 40DHB0002USEG Issue 1 29 04 2003 2420 Options Page 16 Selecting Personalized Options Changing the Ring Pattern The Ring Pattern option allows you to choose a personalized ringing pattern for your telephone You can choose from among eight different patterns This alters the tone and style of ringing used by the phone the number of rings will still vary according to the type of call e Note If you receive a call while selecting a ring pattern you are automatically returned to the call handling screen 1 Press lt gt Option If lt gt Option is not shown press GD to exit the current screen 2 Press gt Ring Pattern A menu with the current ring pattern appears 3 To select a ringing pattern use either the amp and D keys or press a dial pad key between 1 and 8 You will hear the selected ringing pattern 4 To hear the ringing pattern again press lt gt Play or repress the dial pad key e When you have selected a ringing pattern press lt gt Save You will hear a confirmation tone and be returned to the options menu e If you wa
50. ns cee 15 Selecting Personalized Options 16 Changing the Ring Pattern 16 Adjusting the Display Contrast 16 Call Log Setup 2 2 2 c0cee00000 17 Switch Visual Ring On Off ee 17 USING Sell Testa c scestevidessdcesdevsd esccusi esse 17 Selecting the Display Mode 17 Default Phone Erase All Settings 18 LANIQUAQE eoret cae egereeenecdsevesceaserareeans 18 Automatic Gain Control AGC 19 Display Keys ccccesseeeeeees 20 2420 User Guide IP Office Page ii Overview of the Display Keys 20 Display Mode eseseeeeeeeeeeeeeeeeeeees 21 Display Key Programming 00066 22 Shorthand Programming Mode 23 Longhand Programming cceeeee 24 Display Key Functions cece 25 System Features 00 54 Introduction a vccckecasadelecivacssecescoudasintcactdactoas 54 Making Calls ius coc eiccenccaiecehesencecheceeeeeperantt 54 Answering Calls 54 Call Waiting seseccecezctecceezatiztizstiseizstieeteeteos 55 Call Forwarding umask rwh nnd 55 Diverting Calls 55 Do Not Disturb ssdsscasicgssceser cree paccestvenst caer euees 56 MOICEIM Alli scccvaseckincastinsccosssacatecdcatncesdeucooncndy 56 Default Feature Codes s es 57 INGOX A EA E ised adie 58 Page ii 40DHB0002USEG Issue 1 29 04 2003 The 2
51. nt to return to the options menu without changing the ring pattern press lt gt Cancel Adjusting the Display Contrast You can adjust the contrast level on the telephone display You can choose from among fifteen levels of contrast 1 Press lt gt Option If lt gt Option is not shown press GD to exit the current screen 2 Press gt Contrast A menu with the current contrast setting appears 3 Use the and D keys to adjust the level of contrast 4 When the contrast is set as required either e Return to the options menu by pressing lt gt Done e Return to the call handling screen by pressing ED 2420 User Guide Page 16 IP Office 40DHB0002USEG Issue 1 29 04 2003 2420 Options Page 17 Call Log Setup Through the Option menu you can specify which types of calls should be included in the 2420 s call log See Setting Which Calls are Logged on page 14 Switch Visual Ring On Off With visual ringing on the phones lamp flashes when the phone is ringing 1 Press lt gt Option If lt gt Option is not shown press GD to exit the current screen Press gt Visual Ring A menu showing the current setting appears 3 To change the current setting either press the 4 key next to the setting or press lt gt Yes No 4 Do one of the following e To save the setting and return to the options menu press lt a gt Save You will hear a confirmation tone e To return to the options menu without saving any chang
52. ol and the display includes an N No calls User Button Programming Advanced Do Not Disturb Do Not Disturb On See also e SAC Send All Calls on page 50 DNDOf Do Not Disturb Off Takes the extension out of do not disturb no calls mode This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt DNDOf switches the extension s do not disturb state off User Button Programming Advanced Do Not Disturb Do Not Disturb Off DNDXt Do Not Disturb Exception Add Adds the specified number to the extension s do not disturb exception list This function requires entry of the calling number when programmed That number is then shown next to DNDX This function cannot be programmed through the phone by the user Pressing Z gt DNDX adds the set number to the extension s do not disturb exception list That number can then call the extension and transfer calls to the extension even when the extension is in do not disturb mode User Button Programming Advanced Do Not Disturb Do Not Disturb Exception Add DNDX Do Not Disturb Exception Delete Removes the specified number from the extension s do not disturb exception list This function requires entry of the calling number when programmed That number is then shown next to DNDX This function cannot be programmed through the phone by the user Pres
53. on off When off RngOf is shown with a 4 symbol User Button Programming Emulation Ringer Off See also e CWOn Call Waiting On on page 30 e HfAns Internal Auto Answer on page 38 SAC Send All Calls Switch do not disturb on off This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The gt SAC key switches do not disturb on off When on SAC is shown with a 4 symbol and the display includes an N No calls When SAC is on callers receive busy tone or are diverted to voicemail For each user the System Administrator can set which numbers can still call when SAC is on If the extension user has Phone Manager they can set those numbers themselves User Button Programming Emulation Send All Calls See also e DNDOn Do Not Disturb On on page 32 Spres AD Suppress Replace the display of dialed digits with s characters This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The programmed gt Spres key toggles the display of dialed digits on off When on Spres is shown with a 4 symbol and dialed digits are replaced by s on the display User Button Programming Emulation AD Suppress Page 50 40DHB0002USEG Issue 1 29 04 2003 Display Keys 2420 User Guide IP Office P
54. ows you to make and answer calls without lifting your handset Keep in mind that two way speakerphones may not operate satisfactorily in every environment Such as in very noisy locations To make or answer a Call without lifting the handset or to use the speakerphone with any feature 1 Press Ep 2 Make or answer the call or access the selected feature 3 Adjust speakerphone volume if necessary e To change the volume use the Prana EP buttons The display shows the volume level There are eight volume levels To change from the speakerphone to the handset 1 Pick up the handset and talk To change from the handset to the speakerphone 1 Press BD 2 Hang up the handset To end a speakerphone call 1 Press ED again Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number To transfer the current call to another extension 1 While on a call press lt gt 2 When you hear dial tone dial the number to which the call is to be transferred 3 Do one of the following e To transfer the call without announcing it press lt gt again and hang up The transfer is complete e To announce the call before transferring it wait for the called party to answer Go to Step 4 4 When the called party answers announce the call e If the line is busy or if there is no answer press Then you can return to the held call by pressing its call appearance button 5
55. p Night Service HGOS Set Hunt Group Out of Service Put a specific hunt group out of service mode This function requires the hunt group number to be entered when programmed The hunt group number is then shown next to HGOS This function cannot be programmed through the phone by the user Pressing gt HGOS puts the hunt group out of service Group calls then go to its out of service fallback group if set or if not answered to voicemail User Button Programming Advanced Set Set Hunt Group Out Service HGOS Clear Hunt Group Out of Service Returns a hunt group that has been manually put into out of service back to normal service This function requires that the hunt group number is entered when programmed This function cannot be programmed through the phone by the user The hunt group number is shown next HGOS Pressing gt HGOS puts the group back into normal service if in night service User Button Programming Advanced Call Clear Hunt Group Out Of Service Page 39 40DHB0002USEG Issue 1 29 04 2003 Display Keys 2420 User Guide IP Office Page 40 Hold Hold Call Place the current call on hold at the exchange If no exchange slot number is specified when the function is programmed exchange slot 0 is used This function cannot be programmed through the phone by the user Pressing gt Hold is only supported if the exchange provides a Q 931 hold facility It is not the same
56. ppears you must first delete an existing entry before adding any new entry See Dialing a Speed Dial Number on page 10 The speed dial editing menu appears with Name underlined and a cursor following it e You can switch between Name and Number entry by pressing the gt key next to the item you want to edit The lt gt options also change accordingly With Name selected begin entering text using the telephone keypad Each key is marked with the letters and number it provides You may have to press the key more than once depending on the character you require e For example the key 2 is also marked as A B and C To enter a C press 2 until a C is displayed e If the next character you want to enter is on the same key press D to move the cursor right and then enter the character e By default the first letter is enter in upper case and the phone then switches to lower case entry mode To change the case of the current character press lt gt Case e To enter a space press lt gt Space e To insert characters rather than replace characters press the lt J key next to Insert Mode When Insert Mode is on a 4 appears next to it Use the amp ang B keys to move the cursor In Insert Mode the amp key moves the cursor left otherwise it acts as a backspace key e Pressing enters or characters e Pressing enters or characters When the name is set as required select Number Enter the number required u
57. pressing gt AutCB sets a callback on that extension Whilst the callback is set AutCB is shown with a 4 symbol Pressing gt AutCB again cancels the callback When the extension becomes free or is next used Ring Back to and the number appears on the phone that set the callback Pressing answers the ringback and starts a call to the callback target User Button Programming Advanced Miscellaneous Ringback When Free See also e AutCB Automatic Callback on page 27 RBak Cancel Ringback When Free Cancels any set ringback when free function This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt RBak switches off any set ring back when free If the ringback was set using a gt AutCB key that key will still appear with a 4 symbol that can be cancelled by pressing the gt AutCB key again User Button Programming Advanced Miscellaneous Cancel Ringback When Free RBSeq Set Ringback Sequence Sets the ringing pattern sequence used for voicemail and ringback calls Not supported by the 2420 This function requires the ringing pattern 0 to 9 to be entered when programmed The number is shown next to RBSeq This function cannot be programmed through the phone by the user Pressing gt RBSeq changes the extension s ringback ringing pattern User Button Programming Advanced Set Ringback Seq
58. r The gt Busy key sets the extension as busy to callers If a forward on busy number is set it is followed Otherwise calls go to voicemail if on or receive busy tone if internal and ringing if external To return the extension from busy press gt Busy and then lt p User Button Programming Advanced Busy Busy BusyH Busy On Held Switch the users busy on held status on off This function requires data entered when programmed Enter either 0 for off or 1 for on This function cannot be programmed through the phone by the user Pressing gt BusyH switches the user s busy on held state to either on or off as indicated by the data value When on if the users has a call on hold new callers receive busy tone ringing if analogue or are diverted to voicemail if enabled rather than ringing the user This also overrides call waiting indication when the user has a call on hold This function is not supported via 2420 display keys User Button Programming Advanced Busy Busy On Held CFrwd Call Forwarding All Switch call forwarding on off and set the forwarding number This function can be programmed with or without a target forwarding number This function can be programmed through the phone by the user using an E gt Admin key If programmed with a forwarding number that number is shown next to CFrwd Pressing CFrwd switches on forwarding to that number If programmed without a forwarding number
59. r Guide Page 57 IP Office 40DHB0002USEG Issue 1 29 04 2003 Index Index Abbreviated Dial 26 Program 46 Absent Text 26 Absnt 26 Account Code Entry 26 Acct 26 AD 26 AD Suppress 50 Admin 27 Apear 27 Appearance 27 Aquir 26 AutCB 27 Auto Answer 38 Automatic Callback 27 Intercom 40 Busy 28 Forward Calls 34 On Held 28 BusyH 28 Call Appearance 27 Forwarding All 28 Hold 40 Intrude 41 Listen 42 Park 29 43 Park to Other Extension 44 Pickup 30 Priority 44 Queue 46 Record 48 Resume 49 Retrieve 49 Ride 49 Steal 51 Suspend 51 Timer 52 Toggle 52 Call Pickup Any 45 Directed 33 Group 45 Members 45 Call Waiting Clear 28 Dial 31 Hold 40 Off 30 On 30 Suspend 30 51 Callback 27 Cancel All Forwarding 35 Ringback When Free 47 Cfrwd 28 Clear CW 28 Hunt Group Night Service 39 2420 User Guide IP Office Hunt Group Out of Service 39 Clear Quota 46 ClrCW 28 CnfRV 29 Conf 29 Conference Add 29 Rendezvous 29 CPark 29 CPkUp 30 CWOff 30 CWOn 30 CWSus 30 DCW 31 Dial 25 CW 31 Direct 31 Emergency 33 Inclusion 41 Intercom 41 Physical Extension 44 Dial Tone 33 Dir 31 Dirct 31 Directed Call Pickup 33 Directory 31 Display Key Dial 25 Group 25 User 26 DNDOf 32 DNDOn 32 DNDX 32 DNDX 32 Do Not Disturb Exception Add 32 Exception Delete 32 Off 32 On 32 DpkUp 33 Drop 26 33 DTone 33 Emergency Dial 33 Emrgy 33 Extn Login 42 Logout 42 Flash 33 Follow Me Here 37 Here Cancel 37 To 34 To Nu
60. reedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com 2003 Avaya Inc All rights reserved Avaya Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Email contact avaya com Web http www avaya com 2420 User Guide Page 60 IP Office 40DHB0002USEG Issue 1 29 04 2003
61. rk See also e Park Park on page 43 e Park Call Park to Other Extension on page 44 e Ride Ride Call on page 49 2420 User Guide Page 29 IP Office 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 30 CPkUp Call Pickup Answer a call ringing elsewhere on the telephone system This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The gt CPkUp call answers pickup any call currently ringing on the telephone system Note We recommend that this function is only used on systems with a small number of users all in one area Use of this function on larger system may lead to confusion User Button Programming Emulation Call Pickup See also e PickA Call Pickup Any on page 45 e PickG Call Pickup Group on page 45 e PickM Call Pickup Members on page 45 CWoOff Call Waiting Off Switches call waiting for the extension off This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The gt CWOff key switches call waiting for the extension off User Button Programming Advanced Call Call Waiting Off CWOn Call Waiting On Switches call waiting for the extension on off This function does not require any data entered when programmed This function cannot be programmed through the phone b
62. rwarding number At another extension e 12 N from the extension you are temporarily using e 13 N to re direct the calls back to your own extension before you return to it At your own extension e 14 N from your own extension e 14 to cancel either feature from your own extension Page 55 40DHB0002USEG Issue 1 29 04 2003 System Features Do Not Disturb Voicemail 2420 User Guide IP Office Page 56 You may choose to receive no calls at all or only those from particular callers on your exceptions list e To switch Do Not Disturb on with or without exceptions dial 08 to switch it off dial 09 e 10 N to add a number to the exception list e 11 N to delete a number from the exception list Note Your callers other than your exceptions either hear busy tone or are re directed to your voicemail Note that not all systems support voicemail or have voicemail installed e To switch voicemail on dial 18 to switch it off dial 19 e Toretrieve your voicemail use the code 17 Note also that your voicemail may be set up to deliver your messages by calling you whenever you hang up this feature is known as Voicemail Ringback e To turn Voicemail Ringback on dial 48 to turn it off dial 49 Dialing a number while listening to your messages invokes further facilities Once messages have been delivered they are held on the system for 24 hours You can collect your voicemail from another extens
63. s e To view the details of a particular log entry press the gt or key next to the entry Making Calls from the Call Log 1 Press lt i gt Log If lt 2 Log is not shown press D gt to exit the current screen 2 Press amp and B to display different pages of log entries 3 When you locate the entry you want to call press the gt or lt a key next to the entry 4 Press lt gt Call make the call e If the number shown is external but doesn t include the external dialing prefix used by your telephone system go off hook dial the prefix and then press lt gt Call Saving a Call Log Entry to Your Speed Dial List 1 Press lt gt Log If lt gt Log is not shown press D gt to exit the current screen 2 Press amp and B to display different pages of log entries 3 When you locate the entry you want to call press the E gt or lt a key next to the entry 4 Press lt gt Save The speed dial editing screen appears pre filled with the details from the call log entry See Adding a New Speed Dial on page 11 2420 User Guide Page 13 IP Office 40DHB0002USEG Issue 1 29 04 2003 Using the Call Log Page 14 Deleting a Call Log Entry 1 Press lt gt Log If lt gt Log is not shown press GD to exit the current screen Press amp and B to display different pages of log entries When you locate the entry you want to call press the gt or lt a key next to the entry Press lt gt Delete
64. s the caller User Button Programming Emulation Drop DTone Secondary Dial Tone Return secondary dial tone to the user This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing E gt DTone gives the user dial tone They can then dial the telephone number they require This function is not available or supported on all system locales User Button Programming Advanced Dial Secondary Dial Tone Emrgy Dial Emergency Dials a specified number regardless of any call barring applied to the user This function requires entry of a number to dial when programmed That number is then shown next to Emrgy This function cannot be programmed through the phone by the user User Button Programming Advanced Dial Dial Emergency Flash Flash Hook Send a hook flash signal to the currently connected line This function does not require any data entered when programmed This function cannot be programmed through the phone by the user This function can be programmed through the phone by the user using an gt Admin 1 key User Button Programming Advanced Miscellaneous Flash Hook 2420 User Guide Page 33 IP Office 40DHB0002USEG Issue 1 29 04 2003 Display Keys 2420 User Guide IP Office Page 34 FolTo Follow Me To Forwards calls from this extension to the specified target This function requir
65. sign to a key except Expl see below SpDial Log Option e Pressing Expl lt a switches to longhand programming mode see Longhand Programming on page 24 Use gt gt gt gt and E gt lt lt lt to move through the list of functions When the function required is shown press the lt 2 key adjacent to its name If the function requires some data to be entered is shown at the bottom of the display Enter the data using the normal telephone keypad The upper part of the display reverts to showing the functions currently assigned to each gt and lt i key Use the and B keys to move between the pages of display keys Select the display key against which to program the new function by pressing that gt or a key e Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset through the telephone system If the display slot is not already used the display shows BUTTON PROGRAMMEDI Press the or B keys until EXIT is shown e Press gt EXIT to end programming e Press Cont lt 1 to continue programming other functions If the display slot already has a programmed function the display shows FEATURE ON BUTTON Press the or keys until Repla Keep and Delet are shown along the right hand edge of the display e Press Repla lt 1 to replace that existing function with the one just programmed The display then shows BUTTON PROGRAMMED
66. sing gt DNDX adds the set number to the extension s do not disturb exception list That number can then call the extension and transfer calls to the extension even when the extension is in do not disturb mode User Button Programming Advanced Do Not Disturb Do Not Disturb Exception Del 2420 User Guide Page 32 IP Office 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 33 DPkUp Directed Call Pickup Answer a call currently ringing at a specified user or group This function requires entry of the target extension or group number The gt DPkUp key displays that number This function can be programmed through the phone by the user using an E gt Admin key When a call is ringing at the extension or group press gt DPkUp to answer pick up that call User Button Programming Emulation Directed Call Pickup Drop Drop Clears a current calls Temporarily pauses the ringing of an incoming call This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key For an incoming call ringing the extension pressing gt Drop switches off the ringing for a few seconds before ringing again Note If the timers for forwarding or diversion to voicemail expire during the silent period those actions will occur without the call ringing at the extension again For a call in progress pressing gt Drop disconnect
67. sing the dialing keypad For external numbers remember to enter any external dialing prefix required e To enter a hyphen press lt gt Hyphen This does not affect the number dialed but may help make numbers more readable e Toenter a 1 5 second pause press lt gt Pause This will appear as a comma character in the telephone number Do one of the following e To save the speed dial and return to the speed dial list press lt gt Save e To return to the speed dial list without saving the changes press lt gt Cancel e To return to the call handling screen without saving the changes press GD Page 11 40DHB0002USEG Issue 1 29 04 2003 Using the Call Log Page 12 Using the Call Log Overview of the Call Log The 2420 maintains a call log accessed by pressing lt gt Log This log can store up to 100 entries These can be incoming answered calls incoming unanswered calls and outgoing calls You can select which types of calls are included in the log You can also use Call log entries to make return calls or convert the entry into a speed dial for future use A e WARNING Calls made using dialing such as pin codes and other 2420 User Guide IP Office information will appear in the call log Either logging of outgoing calls should be switched off or those call logs removed manually e Note Outgoing calls made using methods other than through the dial pad are not logged The details shown are 1
68. sts those functions programmable via an Admin key Name Description Toggles Data Acct Account Code Entry No Optional AD Abbreviated Dial No Yes Admin Self Administer No No Apear Call Appearance No Optional AutCB Automatic Callback Yes No CFrwd Call Forwarding All Yes Optional CPark Call Park Yes Optional CPkUp Call Pickup No No Dir Directory No No DPkUp Directed Call Pickup No Yes Drop Drop No No GrpPg Group Paging No Yes HdSet Headset Toggle Yes No HfAns Internal Auto Answer Yes No HGNS Set Hunt Group Night Service No Yes Park Call Park to Other Extension No Yes Prog Abbreviate Dial Program No Yes RngOf Ringer Off Yes No SAC Send All Calls Yes No Spres AD Suppress Yes No Timer Timer Yes No TmDay Time of Day Yes No The following table lists those functions programmable via an Admin 1 key Name Description Toggles Data Park Park No Yes lt User gt User No Yes lt Group gt Group No Yes lt Number gt Dial No Yes Flash Hook Flash No No 2420 User Guide Page 22 IP Office 40DHB0002USEG Issue 1 29 04 2003 Display Keys Shorthand Programmin 1 2 w 10 2420 User Guide IP Office Page 23 g Mode Press Z gt Admin or Z gt Admin 1 See Display Key Programming on page 22 The function selection menu appears The names down the right hand side are the functions you can select to as
69. target extension is then shown next to E gt PCall This function cannot be programmed through the phone by the user User Button Programming Advanced Call Priority Call PhyEx Dial Physical Extension by Number Dial a specified extension regardless of the current logged on user at that extension and any forwarding follow me and do not disturb settings applied by the extension user This function requires the target extension number to be specified when programmed The target extension is then shown next to gt PhyEx This function cannot be programmed through the phone by the user This function is currently only available on US based systems User Button Programming Dial Dial Physical Extension by Number Page 44 40DHB0002USEG Issue 1 29 04 2003 Display Keys 2420 User Guide IP Office Page 45 PickA Call Pickup Any Pickup any ringing call This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt PickA answers any call currently ringing on the telephone system Note We recommend that this function is only used on systems with a small number of users all in one area Use of this function on larger system may lead to confusion User Button Programming Advanced Call Call Pick Up Any See also e CPkUp Call Pickup on page 30 e DPkUp Directed Call Pickup on page 33 PickG Cal
70. thers are functions programmed by the System Administrator for your telephone system The main screen has three pages This means that the eight E gt and lt a keys on each page can be used for up to 24 functions To move between pages use the and keys Extn22 227 SpDial Log Option In the example above e The first three keys have been set as call appearance lines See Call Appearance Keys on page 4 e Keys 5 and 6 have been set to monitor system park slots 1 and 2 The indicates a call is currently parked in slot 1 e Key 7 has been set to the SAC Send All Calls function e Key 8 has been set to VMOn a function which toggle use of the user s voicemail mailbox on off The 4 indicates that this function is currently on e Pressing either or B wouid display the other two pages of programmed functions set for this phone Programming Your Own Functions If the phone has been setup with the Admin function assigned to a display key you can select and program your own function choices against other keys See Display Key Programming on page 22 2420 User Guide Page 20 IP Office 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 21 Display Mode The phone has two display modes These control the order in which functions are assigned to the display keys The modes are e Normal Mode In this mode the 3 pages of gt and lt a keys are ordered sequentially The lt gt keys at the base of each page provide t
71. using an E gt Admin 1 key and the user number The user name is underlined when the user is busy If the System Administrator has setup group monitoring of the same user pressing the gt user key when the user is busy on a call displays several options These are Drop end the user s call Listn listen to the call Aquir takeover the call and Intru join the call Pressing the gt key calls the user If the user is busy when called information about their busy state is displayed User Button Programming User Absnt Set Absent Text Set the users current absence message setting This function is not supported through 2420 display keys User Button Programming Advanced Set Set Absent Text Acct Account Code Entry Make a call using an account code or enter an account code during a call This function can be programmed with or without data This function can be programmed through the phone by the user using an E gt Admin key If programmed with data the account code entered when programmed must match a valid account code set on the telephone system The E gt Acct key displays that number If programmed without data ENTER ACCOUNT is displayed after gt Acct is pressed Enter an account code and press gt Set lt 2 If the account code entered does not match a valid account code set on the telephone system RENTER ACCOUNT is displayed An Acct key can be pressed before or during a call
72. xtension to forward on no answer off This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing E gt FwNOf switches the extension s use of forward on no answer off User Button Programming Advanced Forward Forward On No Answer Off FwUOn Forward Unconditional On Switches the extension to forward all its calls except hunt group calls This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwUOn toggles the extension s forward on busy state When on FwUOn is shown with a 4 symbol and the display includes an D When on calls are forwarded to the extension s forward number User Button Programming Advanced Forward Forward Unconditional On FwUOf Forward Unconditional Off Switches the extension to forward unconditional off This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwUOf switches the extension s use of forward unconditional off User Button Programming Advanced Forward Forward Unconditional Off Page 36 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 37 GrpPg Group Paging This function requires entry of a target extension or group number when programmed The gt GrpPg key displays
73. y the user The gt VMOff key switches voicemail operation for the extension off User Button Programming Advanced Voicemail Voicemail Off VMOn Voicemail On Switches voicemail for the extension on off This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The gt VMOn key toggles voicemail operation for the extension on off When voicemail is on VMOn is shown with a 4 symbol User Button Programming Advanced Voicemail Voicemail On WUTim Set Wrap Up Time Sets the extension s busy wrap up time to be inserted between calls This function requires the time in seconds to be entered when programmed The value is shown next to WUTim This function cannot be programmed through the phone by the user Pressing gt WUTim sets the extension s busy wrap up time to the indicated number of seconds This time is used to set a delay between ending one call and the next call ringing the extension the waiting call may be indicated on the display however User Button Programming Advanced Set Set Wrap Up Time See also e NATim Set No Answer Time on page 43 2420 User Guide Page 53 IP Office 40DHB0002USEG Issue 1 29 04 2003 System Features Page 54 System Features Introduction Making Calls Answering Calls 2420 User Guide IP Office As well as your phones specific features you can access a number of
74. y the user The gt CWOn key toggles call waiting on off When call waiting is on CWOn is shown with a 4 symbol When call waiting is on and the extension is on a call any additional call receives ringing rather than busy tone User Button Programming Advanced Call Call Waiting On CWSus Call Waiting Suspend Suspend the current call at the exchange and answer the waiting call If no slot number is specified when the function is programmed exchange slot 0 is used This function cannot be programmed through the phone by the user Pressing gt CWSus is only supported if the exchange provides a Q 931 suspend call facility User Button Programming Advanced Call Call Waiting Suspend 2420 User Guide Page 30 IP Office 40DHB0002USEG Issue 1 29 04 2003 Display Keys Page 31 DCW Dial CW Allows the user to force another extension to have call waiting mode on for the duration of a call attempt This function requires the target extension number to be entered when programmed That number is then shown next to DCW This function cannot be programmed through the phone by the user Normally if the target extension is on an call and doesn t have call waiting on any new call will receive busy tone or be diverted to voicemail Pressing gt DCW will cause the target extension to receive call waiting indication and allow the caller to hear ringing until answered User Button Programming Advanced Dial D

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