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Avaya 2030 Cordless Telephone User Manual

1. 36 GALLEREE wea ur 21 CAMP ON 14 Answer 29 CANCEL 18 Callback 19 Message 18 Change Date 46 Passcode 40 Time 45 Clearcheck 29 CONEER 2e 15 Conference 15 Split enis 15 Customise mailbox 43 DATE iens 46 Dial ahead 21 DIALLED 9 16 Directory 10 Display Language 41 Name 41 Number 41 Soft DSS 33 Soft DSS mode 32 Software release 17 DIVERT Divert all on off 25 No answer time 36 Remote on off 34 Remote set 26 Set numbers 24 DSS Keys 27 BLF Lamps 28 Setup 27 Enquiry call 20 ENTER ACCOUNT 12 ENTER PASSCODE 40 ENTER PIN Exclusive hold Executive intrusion 14 Extension number 41 EXTERNAL 35 Ring on off 35 EXINS seus 32 Follow me 26 Forced Account 12 FOGG euet 19 Intrusion 14 PIN 12 FORWARD 26 Free flow 19 Greeting 43 GROUP AA 38 Page sss 8 Ringing timeout 36 Groups 38
2. Good Phone Usage General Phone Usage The phone provides a quick method of communication However think carefully about how you use it Your phone manner is a key part of the company s and your image Speak clearly and maintain a friendly manner Position the phone within easy reach for use Keep a pen and paper near the phone and use them Keep a list of company and external numbers handy or use the eINDeX function see page 10 If you have to talk to someone else in the office during a call inform the caller and then use MUTE or HOLD Avoid giving your operator unnecessary work Transfer callers yourself rather than via the operator Keep your System Manager informed of changes in your department so that they can keep your pickup groups phone directories etc up to date Answering Calls Answer the phone promptly and identify yourself Sound helpful and friendly Get the caller s name and use it Do not be bad mannered to wrong numbers always accept the apology Transfer the call to the correct extension if you can Listen to the caller and let them know you are listening If taking a message include your name the callers name date time and subject If cut off wait for the original caller to call back Making Calls Know what you want to say avoid rambling If necessary prepare key point notes before the call If you get a wrong number always apologize it is not the other person s fault If cut o
3. Handsfree 16 HOLD nes 20 21 Common hold 21 Hot desking 39 Hotline operation 19 IND 1c 10 Intercom Soft DSS 32 INTERNAL 35 Make call 8 Ring on off 35 INTRUDE Forced 14 Polite 34 Key label 28 LAMP inter 7 Language Dutch oa sian 41 English 41 French 41 Swedish 41 Language 41 Leave message 14 Voice mail 44 Letter keyS 10 LIS TEN ts 14 Locking a phone 41 LOG OFF aee 30 LOG ON 30 Log on off 39 Mailbox Customise 43 Maintenance messages 29 Make call Internal 8 Soft DSS 33 Answer 18 Leave 14 No call override 25 Microphone On Off 17 MISSED s 38 Missed calls 38 Mobile access 12 MODE Re 32 MODIFY 43 Monitor uci 14 MUSIC Alarm 37 Background 40 MUTE enni 17 Naim sits 41 Name mailbox 43 NEXT 18 Night service 45 NO CALLS 41 Absence messages 26 Override 25 Remote on off 34 Normal call Soft DSS 32 No
4. There are four usage settings Normal Auto Answer Voice and Intercom See page 32 to see how the different usage settings interact Setting Up Soft DSS Keys To clear the Soft DSS keys after set up cancel all the set extensions see page 32 To setup Soft DSS keys 1 Press PROGRAM SCROLL and then eSOFT DSS 2 Enter your passcode see page 40 3 The phone shows NO SOFT DSS KEYS Press CHANGE until the display mode required appears then press eDONE 4 Enter the first extension number and then press eNEXT If the right hand display is blank you can enter another If you have entered all the extensions press eDONE 5 Press USAGE Press CHANGE until the setting required appears and then press EDONE 6 Press PROGRAM to finish INDeX 10 0 2030 50 60 User s Guide Manager Secretary Setup Page 31 38DHB0002UKFN Issue 2 07 2002 Planning Soft DSS Keys Page 32 Manager Secretary Setup Changing the Soft DSS Display Mode 9 Changing the Soft DSS Display Mode The display mode sets how many Soft DSS keys you can have 4 in half line mode or 2 in full line mode Note that if you change mode from half line to full line you lose the last two extensions entered To set the Soft DSS key display mode 1 Press PROGRAM and SCROLL Press eSOFT DSS 2 Enter your passcode see page 40 3 Press MODE The display shows the current mode 4 To change mode press CHANGE 5 6 Press DONE The display goes to e
5. Calls to your extension e Slow Flash Call on line parked at your extension e Fast Flash External call ringing your extension e Solid Call connected or held at your extension Alternate Green Red Lamp Signal Pilot Number e Slow Flash Caller ringing pilot number DSS Key Label Next to the DSS keys is a label You can remove the label cover to write on the card below You can also remove the label cover under the handset using the same method it has a single pin hole on the bottom edge To remove the label cover 1 Insert a fine but not sharp point e g end of a paper clip into one pin hole Squeeze the label to the right 2 Repeat with the other pin hole 3 Lift the label cover clear and remove the card insert To replace the label cover 1 Replace the card insert 2 Slide the tabs on the right hand edge of the label cover into their slots 3 Bow the label cover to slip the tabs on the left hand edge of the label cover into their slots DSS Key Label Template A template for printing DSS key labels exists It can be used with Word for Windows 6 or 7 Contact your System Manager for a copy of the template alternatively you can obtain it from the Avaya internet site http support avaya com and or from the CD supplied with the handset To use the template 1 Copy the file DSSKEYUK DOT into the Word template directory i e the directory containing other DOT files this varies according to the version
6. Page 33 Manager Secretary Working Using Soft DSS Keys The INDeX system supports a range of functions for users who work together i e regularly call and transfer calls between each other This is called Manager Secretary working These functions can be set up under the four Display Keys to provide Soft DSS working see page 31 for set up details The Soft DSS keys displays the name of another extension The adjacent display key allows you to make calls to that extension plus other features The display key s e symbol acts as a busy lamp to show the extension s status Soft DSS has two modes In half line mode you can set 4 Soft DSS keys In full line mode you can only set 2 keys but these can display more details and functions Soft DSS Key Display After setting up a Soft DSS key the e symbol next to the extension s name shows its status e g AlanR le of Extension is free dAlan R Flashing Extension is ringing AlanR___ le On The extension is busy In full line mode the display also shows when an extension is on DIVERT or NO CALLS Alan R Me le Set to No Calls no divert all set Alan R de 204 l Set to No Calls diverting to 204 Alan R 251204 le Set to Divert All diverting to 204 Making Calls The symbol next to the Soft DSS extension name is solid when busy flashes when ringing and not sh
7. Used after a call rings your phone for a set period see page 36 Divert All is only activated by pressing the DIVERT key Divert on Busy and Divert on No Answer are once set are always active See page 23 for instructions on setting up these divert destinations In addition you can use either e NoCalls e Remote forward Stops all calls Callers hear continuous tone or can be diverted to the Divert All number if set see page 25 This feature must be permitted by the System Manager Allows you to remotely change your Divert All number and switch DIVERT on off see page 26 Page 22 Diverting Calls Using Diverts INDeX 10 0 2030 50 60 User s Guide 38DHB0002UKFN Issue 2 07 2002 Using Diverts Diverting Calls Page 23 Divert Destinations Divert destinations can be to your HOME MOBILE DELEGATE secretary etc VOICE OTHER or a system speed dial number see page 23 These divert destinations are known as Personal Numbers and can be set from your phone as frequently used or infrequently used destinations Hence you choose when and where you want to receive your calls Personal Number Divert Settings When setting personal number diverts to Mobile Home destinations the following general points should be considered e f your Home or Mobile destination is configured to divert callers on busy i e to voice mail supplied by your service provider we recommend that you activate Call Waiting if available with
8. select ePASSWORD and follow the verbal instructions given Do not set an obvious password such as 1234 0000 or your extension number e To alter your greeting select PERM MSG Either eLISTEN to your existing greeting or press CHANGE to alter your greeting Press FINISH and replace the handset or press MENU to change eNAME or eVOLUME e To alter your mailbox name select NAME Either LISTEN to your existing mailbox name or press CHANGE to alter your mailbox name Press FINISH and replace the handset or press MENU to change ePERM MSG or eVOLUME e To alter your mailbox volume select eVOLUME and use the keys on either side to increase decrease the volume as required 4 When finished press ANSWER RELEASE Changing Your Temporary Greeting You can replace your mailbox greeting with a temporary one The Voice Manager will delete it during its daily housekeeping which normally occurs at night To add a temporary mailbox greeting Press VOICE and then eTEMP MSG The display shows ENTER PASSCODE Enter your mailbox passcode Once the Voice Manager accepts your passcode it shows eLISTEN e CHANGE eDELETE and eFINISH 4 When finished press ANSWER RELEASE ON INDeX 10 0 2030 50 60 User s Guide Voice Manager Page 43 38DHB0002UKFN Issue 2 07 2002 Modifying Your Mailbox Page 44 Voice Manager Dial 1 Divert for Incoming Calls Dial 1 Divert for Incoming Calls If your system has t
9. Rss d tue 14 Actions During a Calla 15 Create Resniie19 ep A A a E 15 Using the Notepad c 16 Switching to THAN SINC ica aid ore 16 Changing the Call Volumes dista lcd 16 Adding Voluntary ACCOUNT 17 Software Release x tenue a gne to duel DEN Da a d Luo ute equ 17 Muting Galles safe aen e e a eet Led E 17 pe 17 Answering Calls ae 18 Answering Normal Calls cali iia 18 Answetng a Page Calls anat bv rodeo o beu Ioboped eni ds 18 Answering a Message c4 td A bod best a qe fecu e dn ca bd d ditti dar 18 Alarms Triple Ring Music or Recorded Message esent rentre tte detec 18 Answering a OallBaok in ec cette b ete St Se ate SAI ast ML ci C Mr oa I EI 19 Answering Other Extensions Call Pickup sis eerte er woreda br n ee idees 19 Automatic Calls Hotline Operation uso tii periti in pe t ttc DR ie tous Sere E Y e eI e oig eve Ds Dove ees 19 Automatic External Call Connection die 19 Page 2 Contents INDeX 10 0 2030 50 60 User s Guide 38DHB0002UKFN Issue 2 07 2002 Contents Page 3 Contents Cont Transfer Park amp Hold Gallica ira ei 20 Tra sterring Balls ER 20 Holding Cala e OS ORE 20 A der E pe dente ipe EE 21 Dialing Ahead em 21 Div rting er ist 22 E ere pe rene ere aerate 22 Setting the Divert Types and Personal Numbers cccccccccccsscececesesesesesescsesescacsescececseseseseseeeeeeeseteeeseateeeeseeeeess 24 Switching DIV
10. change a particular area press SELECT Enter the area and press eDONE Press CHANGE to select DAY or NIGHT SERVICE When finished press DONE ON Cc gt Changing the Time Phones with System Manager status can alter the time set on the system and displayed on phones The time shown is in either 12 hour or 24 hour clock format set by the maintainer To set the time 1 Press SET UP and then eTIME 2 Enter the new time in 24 hour format 3 If entered wrongly press CANCEL and re enter 4 To cancel the change press ANSWER RELEASE 6 When finished press DONE Unlocking a Phone When a user has inadvertently locked their phone they can be unlocked from a phone with System Manager status To unlock a phonee Press eSET UP SCROLL and then UNLOCK The display shows DIAL EXTENSION and INDeXe Either enter the extension number or press INDeX e and use the directory to obtain the extension name number 3 Press eUNLOCK eo Naz INDeX 10 0 2030 50 60 User s Guide System Manager Phones Page 45 38DHB0002UKFN Issue 2 07 2002 What are System Manager Phones Page 46 System Manager Phones Changing the Date Changing the Date Phones with System Manager status can alter the date set on the system and displayed on the phones The date on phones either displays as day month year or just day month Your System Manager controls this feature To set the date 1 2 3 4 5 Press
11. eSET UP and then eDATE Enter the new date as day month and year If entered wrongly press CANCEL and re enter To cancel the change and exit press ANSWER RELEASE When finished press DONE Recording ACA Messages Phones with System Manager status can play and record the messages used on Automatic Call Announcer ACA modules Note that while using these functions any features that use the ACA module will not run The system uses ACA modules in two ways It plays to external callers waiting to be answered It also uses them for system and personal alarms To play record an ACA module 1 2 3 Press eSET UP and then ACA MSG Dial the directory number of the module If the module is locked press CHANGE to unlock it To play the current recording Press PLAY to start the module Press eSTOP to stop the module To select the recording source Press ESOURCE Press e CHANGE until the source required TERMINAL the phone or INPUT FROM EXT the control cabinet jack socket When selected press DONE To record from the selected source Press ERECORD and when the phone asks for confirmation press RECORD again Record the message and then press eSTOP When completed press SECURE to relock the module so that it can be used Page 46 System Manager Phones Changing the Date INDeX 10 0 2030 50 60 User s Guide 38DHB0002UKFN Issue 2 07 2002 General Phone Usage Good Phone Usage Page 47
12. functions that help one user to make and receive calls for transfer to another user Page A one way call which connects without ringing and uses the speaker of the phone s called Also called a broadcast call Pickup Group A group of phones within which you can pickup and answer calls ringing at member extensions Pilot Number A special number used to route DDI calls on the phone system PIN Code The system stores up to 400 6 digit PIN codes Each has its own call barring and phone settings When you use a PIN its settings override those of the phone from which you dial POT Plain Ordinary Telephone Also called two wire telephones includes fax and answer phones Rotary A group where the system starts with the first free group member after the last member rung If unanswered the system tries the next free member and so on Sequential A group where the system rings the first free group member always starting from the front of the group If unanswered the system tries the next free member and shuttles between the first two free members Speed Dials Speed dials store phone numbers and sometimes account codes The phone number can then be dialled by keying the number of the speed dial store Tenancy The system divides into tenancies each containing different extensions and lines Calls between tenancies are normally not allowed Tenancies sub divide into areas 20CC Turret Terminals Similar to the 20 Se
13. last name search is selected by your System Manager Consult your System Manager for which method is available to sit you and if the sorting is by 1 or last name To make a call using an Alpha Group search of the INDeX 1 Press INDeX for an internal call or SPEED DIAL and then INDeX for an external number 2 Press the key matching the 1 letter of the name you want For example to display the L Alpha Group press the JKL key 3 times The INDeX System displays the 1 name beginning with L from it s Directory entries e To move through the names beginning with L press the keys on the right and left of the current name e To skip forward 10 names press SKIP e To select another letter press a letter key 3 To dial the name number shown press eCALL otherwise to exit the INDeX Directory press ANSWER RELEASE To make a call using Dial by Name search of the INDeX 1 Press INDeX for an internal call or SPEED DIAL and then INDeX for an external number 2 Press the key matching the 1st letter of the Name you want For example to find the name SMITH press the PQRS key 3 The INDeX System begins searching it s Directory on the first press and will display the 1 name number immediately in this example a name beginning with P You can either e Continue dialling the letters of the name e g MNO then GHI etc until the required name SMITH is displayed OR e Press CYCLE to move onto the next alpha group of the PQRS k
14. of Word and other Microsoft programs that you use typically it is the WINWORD or TEMPLATE directory 2 Start Word Select File and then New From the list of templates select DSSKEYUK 4 Follow the instructions included within the template e Page 28 DSS Keys BLF Status Lamps INDeX 10 0 2030 50 60 User s Guide 38DHBO0002UKFN Issue 2 07 2002 Answering a Call Waiting Interruptions During a Call Page 29 Interruptions During a Call Answering a Call Waiting If during a call CALL WAITING appears and the lamp fast flashes then someone has camped on to your phone see page 14 Press the e symbol if shown opposite the name to switch between details of the waiting and current call To answer a call waiting 1 Park press PARK or end your current call 2 The waiting call rings your phone Answering an Alert If ON HOLD appears during a call an extension with your number set as a Soft DSS key has sent you an alert see page 34 Press the e symbol if shown opposite the name to switch between details of the current and waiting alert call To switch between calls 1 Press HOLD Use the held call features see page 20 Single Pips Intrusion Single pips during a call indicate that another phone is about to intrude on your call Once they intrude the system gives regular reminder pips Please Finish Call Message The system supports Clearcheck PLEASE FINISH CALL appears when maintenance i
15. press ANSWER RELEASE or replace the handset Intrude If your phone can intrude an INTRUDE option appears when calling a busy extension Your System Manager controls which extensions can intrude and be intruded on To intrude on a call 1 Press INTRUDE 2 There is a short delay during which you and the other parties hear several short pips 3 After the intrusion the system gives regular pips Monitoring a Call Silent monitoring lets you listen to another call without being heard Note that there are restrictions on who can use this function contact your System Maintainer If your phone can use silent monitoring a LISTEN option appears Page 14 Busy or Unanswered INDeX 10 0 2030 50 60 User s Guide Leave a Message 38DHB0002UKFN Issue 2 07 2002 Create a Conference Call Actions During a Call Page 15 Actions During a Call Create a Conference Call You have two methods of holding conference calls e During a call you can add callers to create a conference e Alternatively you can dial in to a conference call being held at a pre defined time The numbers and passwords optional used for dial in conferences are established by your System Manager External callers can join dial in conferences but they must dial in to the INDeX and request a transfer to the dial in conference Both types of conference calls can have up to 64 participating members External Lines If your exchange uses digital lin
16. your message immediately after the tone and then press eFINISH e To check your message press EREVIEW e To change the message press eRERECORD e To send the message if okay press eSEND e Tocancel the message press ANSWER RELEASE If you want to leave another message press eNEXT otherwise press ANSWER RELEASE Page 44 Voice Manager Dial 1 Divert for Incoming Calls INDeX 10 0 2030 50 60 User s Guide 38DHB0002UKFN Issue 2 07 2002 What are System Manager Phones System Manager Phones Page 45 System Manager Phones What are System Manager Phones The System Manager can give special System Manager status to some display phones Those phones can then access a set of extra features Night Service Phones and lines on the system divide into areas Each area links to a night service timetable The system takes the areas in and out of night service using those timetables Phones with System Manager status can manually switch areas between day and night service During night service display phones show a crescent moon symbol at the top right Other typical effects are e Lines The system directs calls to a night desk number answerphone extension or Voice Manager if installed e Phones The type of external call you can make becomes more restricted e g no long distance calls To switch areas between Day amp Night Service Press ESETUP and then SERVICE To change all areas press ALL To
17. your service provider so that Personal Numbering callers can be recalled to your INDeX voice mailbox once the Personal Numbering Recall timer has expired e f your Home or Mobile destination is configured to divert callers on no answer but you require unanswered Personal Numbering calls to recall to your INDeX voice mailbox then ensure that the Personal Numbering Recall timer is lower than that of the destination no answer timer e Do not configure your Mobile or Home destination to divert back to your office DDI number Remote Setting of Personal Number Diverts When you are away from your desk or even out of the office you can dial the Voice Manager and set change your Personal Number divert settings To access the Voice Manager 1 If internal dial the Voice Manager extension number 2 If external either dial in to your company and ask to be transfer to the Voice Manager extension or use a direct number if your company has one set up 3 When you hear the Voice Manager respond press 4 Enter your mailbox ID and then your mailbox password if requested 5 The voice manager will provide you with prompts to control the messages INDeX 10 0 2030 50 60 User s Guide Diverting Calls Page 23 38DHB0002UKFN Issue 2 07 2002 Using Diverts Page 24 Diverting Calls Setting the Divert Types and Personal Numbers Setting the Divert Types and Personal Numbers It is strongly recommended that you set up Divert All with frequentl
18. 43 SHOW FREE 21 Shutdown 29 Silent monitor 14 Single tone 19 SOFT DSS 31 Alerting 34 Display 33 Display mode 32 Divert 34 Extensions 32 Make call 33 No calls 34 Set usage 32 Soft Keys 6 Software level 5 Software release 17 SOUND ses 35 SPEAKER 16 41 SPEED DIAL 11 Splash calls 35 SPLIT ees 15 STEPS cens 36 System alarm 37 System Manager 5 Phone status 45 System speed dials 11 Temporary greeting 43 44 THIS TERMINAL IS BARRED 40 THIS TERMINAL IS OFFLINE 29 TIME arias 45 TIMEOUT 36 TMP MSG 43 44 Tones siie 7 35 Transfer and Park 34 Transfer calls 20 Unlocking a phone 41 Unpark calls 21 USAGE e 32 Version 17 Voice call Soft DSS 32 Voice Mail Notepad 16 Voice Manager Mailbox customise 43 VOLUME Calli oct 16 Ringer 35 Ringer step 36 Voluntary account codes 17 Wait on busy 14 INDeX 10 0 2030 50 60 User s Guide 38D
19. ASE To cancel the pickup display press CANCEL To repeat the list press AGAIN a oO A co To set the phone s pickup group Press PROGRAM and then SCROLL Press ePICKUP Enter your passcode see page 40 The display shows PICKUP GROUP and the current pickup group s number if set Press CANCEL and enter a new pickup group number Press eDONE and then PROGRAM to finish ON Cc gt Automatic Calls Hotline Operation Hotline operation allows a phone to automatically dial a number when left off hook for a set period Your System Manager or maintainer controls this feature Automatic External Call Connection The System Manager can set a turret to free flow mode In this mode the system connects external calls automatically after giving a single tone but not transferred external calls After ending a call the system waits 3 seconds before connecting the next call INDeX 10 0 2030 50 60 User s Guide Answering Calls Page 19 38DHB0002UKFN Issue 2 07 2002 Answering a Callback Page 20 Transfer Park amp Hold Calls Transferring Calls Transfer Park amp Hold Calls Transferring Calls You can transfer a call to an extension that is ringing or giving busy tone If the call waits unanswered for too long it may recall to your extension To transfer a call using hold 1 Press HOLD to hold your current call 2 Dial the extension to which you want to transfer the call e Anno
20. AVAYA INDeX 10 0 2030 50 60 User s Guide 38DHB0002UKFN Issue 2 07 2002 Page 2 Contents Contents AAA M 5 nn mr 5 WhatFeat res Cat T USB a E debe E A e 5 A m S o E O 5 Display Phone Features ion A AAA AA 6 Introduction to Display PONES ii AA ant A AA AA Mag AAA A 6 Using Soft Keys and the SCROLL ar o id 6 On Hook Dialling Speaker amp Answer Release sse nnne nnne 7 TONES ARNO iie dotada deleted ae liada 7 The Phone Lampreia raang a A a e GE i Making Calls eO 8 Notes on Making Calls e ld a op feti teda EREA ERAS 8 Making Internal Calls terca a E e Remon 8 Making a rage Pal OS 8 Making Extemal CUS ince one erri di 9 Redialling External NUMDeErS cse exces es rte o b ob qb a 9 Making Calls from the INDeX DIFE CIO asii oig tosta dee to nb doo Dig eben do dete i edad 10 Speed DIGS NT A A E 11 WI SIAG Speed DIA srt si nt ud ao 11 tonne Personal Speed Dials at A A eub netu D ceu ees 11 PIN amp Account COUGS AAA A A A RENE GRE 12 ENTER ACCOUNT ADD Gals Gic tos ota t poten ote dopo lo ida pus pb Do bad 12 ENTER ul Price 12 RIA PIN Roeper edic HU E 12 BUSY OF Unanswered csatorna vue aan eaaa cant 13 Options lf Busy or UNAS Weed PC 13 Arrange Call dd a E 13 Leave a NSS SAG acc ena Det p E LER eat rd ps Ete 14 Camp ON Walterist eeoa e QM bad to bebo ca hoo dtc eoa ener doe tapete ea lon 14 gio RT ra O M 14 A Di episodes t Gold mutet p
21. Calls Forward allows you to remotely set your phone to divert By default the system bars remote forwarding extensions Contact your System Manager to enable this feature To set a forward 1 2 3 From another display terminal press PROGRAM and then FORWARD The display shows FORWARD FROM Enter the phone number from which to forward calls from and press eDONE Enter the passcode of the phone from which you wish to forward calls e g your passcode if you are forwarding calls from your phone see page 40 The display shows FORWARD TO and the phone s current Divert All number if set To change the forward press CANCEL and enter the new number for diverting all calls Press eDONE and then press PROGRAM to finish Page 26 Diverting Calls Displaying an Absence Message INDeX 10 0 2030 50 60 User s Guide 38DHBOO02UKFN Issue 2 07 2002 Setting Up a DSS Key DSS Keys Page 27 DSS Keys Setting Up a DSS Key Phones have eight DSS keys along their right hand edge Each can store a line extension or group number DSS keys allow you to dial numbers in a single key stroke and perform actions such as Pickup Unpark etc You can also use DSS keys to dial personal speed dial numbers see page 11 In addition certain network environments may allow you to program remote extensions under DSS keys Consult your System Manager for details To set a DSS BLF key directory number Press PROGRAM an
22. HB0002UKFN Issue 2 07 2002 Index Page 49 Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies has been transferred or licensed to Avaya This document contains propriety information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to gsspublishing avaya com Copyright 2001 Avaya All rights reserved Avaya Global SME Solutions Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Email globalsme avaya com Web http www avaya com INDeX 10 0 2030 50 60 User s Guide 38DHB0002UKFN Issue 2 07 2002
23. L and then eSAVE To record a number on the Notepad press SCROLL twice and then NOTEPADe oO co 1050 4 C50 n5 Using Any Phone You can dial the Voice Manager and check your mail when away from your desk or even out of the office The phone you use must have MF tone dialling with and keys To access the Voice Manager 6 If internal dial the Voice Manager extension number T If external either dial in to your company and ask to be transfer to the Voice Manager extension or use a direct number if your company has one set up 8 When you hear the Voice Manager respond press 9 Enter your mailbox ID and then your mailbox password if requested 10 The voice manager will provide you with prompts to control the messages Page 42 Voice Manager INDeX 10 0 2030 50 60 User s Guide Voice Manager Functions 38DHB0002UKFN Issue 2 07 2002 Modifying Your Mailbox Voice Manager Page 43 Modifying Your Mailbox You can modify your mailbox setting for the volume password nameyou re your permanent greeting as follows To modify your mailbox 1 Press VOICE and then MODIFY if lines to the Voice Manager are busy the phone shows a EWAIT option 2 The display shows ENTER PASSCODE Enter your mailbox passcode If you make an error press CANCEL to restart 3 Once the Voice Manager accepts your passcode select the feature you wish to change from ePASSWORD NAME e PRM MSGe or eVOLUME e To alter your password
24. ONE and then press PROGRAM to finish w N INDeX 10 0 2030 50 60 User s Guide Phone Settings Page 41 38DHB0002UKFN Issue 2 07 2002 Displaying Phone Details Page 42 Voice Manager Voice Manager Functions Voice Manager Voice Manager Functions The INDeX supports a number of different Voice Managers and so the range of features options available to you may differ Check with your System Manager for features options available to you Listening to Voice Messages The system can include a Voice Manager to record messages in your own voice mailbox You can use this by setting the Voice Manager number as your diverts see page 22 Remember to check your mailbox regularly as the Voice Manager can delete messages after set periods To check your mailbox 1 Press VOICE and then eLISTEN 2 The display shows ENTER PASSCODE Enter your mailbox passcode not your phone s passcode e f you make an error press CANCEL to restart 3 Once in your mailbox the Voice Manager tells you how many messages you have Use the controls below To control your mailbox messages To rewind the message press eREWIND To fast forward the message press eFFWD To hear the next message press NEXT To delete the message press eDELETE To hear the previous message press ESCROLL and PREVIOUS To find out when the message was left press WHEN To copy the message to a mailbox press COPY To save the message press SCROL
25. UKFN Issue 2 07 2002 Switching Divert All On Off Diverting Calls Page 25 Switching Divert All On Off Where divert destinations have been previously set see page 23 pressing the DIVERT key will activate the Divert All feature To select the divert all destination 1 Press DIVERT and a solid appears above the DIVERT key All of the available divert destinations are displayed with a flashing beside the active divert destination Press SCROLL if a solid appears next to SCROLL to display an additional divert destination normally shown as OTHER 2 You can change the active divert destination by pressing the key next to eMOBILE HOME DELEGATE e eVOICE or OTHERe 3 Pressing DIVERT again will display the new active divert destination with a flashing 0 To switch divert off 3 Press DIVERT and CANCEL e You can activate another divert destination by pressing the required key next to eMOBILE eHOME DELEGATE e eVOICE or OTHER e See steps 2 and 3 above Switching No Calls On Off Pressing NO CALLS switches it on or off When on and you lift the handset or press ANSWER RELEASE you will hear a broken dial but you can still make calls How it works depends on if you have set a Divert All number see page 23 e With a Divert All Set Press NO CALLS and eDIVERT The e symbol above the NO CALLS key stays on All calls go to the divert number but unlike Divert All even that number cannot call you Or pres
26. a serial socket e 2030 Similar to 2050 but without BLF status lamps Using Soft Keys and the SCROLL Key The four lower Display Keys provide access to Soft Keys functions e g Voice Page INDeX etc There are sometimes more Soft Key options available than the phone can display When this happens a e symbol appears next to the SCROLL key Press SCROLL to display these other options The Soft Key displays change during calls and will also change according to your own customisation A e symbol next to a display key indicates an option you can use by pressing that key Therefore due to the number of variations involved this guide cannot always detail when you would have to press the SCROLL key to access a function Your System Manager can disable any one or all of the following Soft Keys VOICE PAGE ACCOUNT RECORD RECALL CAMP ON MESSAGE OVERRIDE and PASS Page 6 Display Phone Features INDeX 10 0 2030 50 60 User s Guide Introduction to Display Phones 38DHB0002UKFN Issue 2 07 2002 On Hook Dialling Speaker amp Answer Release Display Phone Features Page 7 On Hook Dialling Speaker 8 Answer Release On all INDeX telephones you can both dial and hear the call progress without using the handset known as on hook dialling When answered you can continue the call without using the handset i e handsfree You can switch between handsfree and handset working during a call Pressing the ANSWER RELEASE key has the same effect
27. age To answer an alarm 1 Press CANCEL or ANSWER RELEASE Page 18 Answering Calls INDeX 10 0 2030 50 60 User s Guide Answering Normal Calls 38DHBO0002UKFN Issue 2 07 2002 Answering a Callback Answering Calls Page 19 Answering a Callback You can arrange a callback from a busy or ringing extension see page 13 When the callback takes place your phone displays the call details CALLING and e CALLBACK If you do not answer the callback cancels after a short time see page 36 To answer cancel a call back 1 To continue the callback press ANSWER RELEASE 2 To cancel the callback press CALLBACK Answering Other Extensions Call Pickup You can pickup an incoming call to any other extension regardless of whether or not the other extension is in your group In addition your extension can store a pickup group number see below If an extension in your pickup group rings then the ePICKUP option appears You can also pickup calls using DSS see page 27 or Soft DSS keys see page 30 To show and pick up any ringing phone 1 When you hear another extension ringing dial it s number and then press ePICKUP To pick up external calls in your pickup group 1 Press ePICKUP to show the longest ringing call 2 Press the e symbol if shown opposite the name to switch between details of the caller and called party To show other ringing phones press NEXT if shown To pick up the call shown press ANSWER RELE
28. ake a mistake press eDELETE to delete the last digit entered 2 When you have entered the full code press DONE 3 If the system does not recognise the code it displays REENTER ACCOUNT Repeat the entry or end the call 4 If the code is recognised your call can continue If ENTER PIN Appears If ENTER PIN appears when making an external call you must enter a PIN code to continue When used the PIN code s call barring settings override those of the phone from which you dial The system checks the code against its list of codes before allowing the call To enter a forced PIN code 1 Dial your PIN code If you make a mistake press ODELETE to delete the last digit entered 2 When you have entered your PIN code press DONE 3 If the system does not recognise the code it gives a constant tone End your call attempt 4 f the code is recognised your call can continue Roaming PIN s When you use a PIN code its settings override those of the phone from which you dial Note however that the system prefixes digits to force the call externally To use a roaming PIN 1 Press and enter your PIN code If you make a mistake press DELETE to delete the last digit entered 2 When you have entered your PIN code press DONE 3 If the system does not recognise the code your phone gives a constant tone End your call attempt 4 f the code is recognised your call can continue Page 12 PIN amp Account Co
29. as lifting or replacing the handset Tones amp Ringing The phone uses various tones and rings to indicate events A sample of these appears below You can alter the ringer volume sound switch it on off etc see page 32 Incoming Calls e Repeated Single Ring Internal call e Repeated Double Ring External call e Repeated Triple Ring System or personal alarm e Single Tone Page call see page 16 During Calls e Repeated Double Pip You have set a camp on see page 14 e Repeated Single Pip Another extension is about to intrude or has intruded on your call Making Calls e Dial Tone Dial number e Broken Dial Tone Phone on divert or no calls see page 22 e Repeated Tone Busy number see page 13 e Triple Tone Call diverting to external number e Continuous Tone Number called unobtainable or set to no calls Phone locked or barred The Phone Lamp The phone uses its lamp above the SPEAKER key to show calls and messages Le AN Fast Flashing Lamp Call Waiting see page 29 e Lamp On Message see page 18 sl Eus A w W Repeating Double Flash External call X x Repeating Single Flash Internal call INDeX 10 0 2030 50 60 User s Guide Display Phone Features Page 7 38DHB0002UKFN Issue 2 07 2002 On Hook Dialling Speaker 8 Answer Release Page 8 Making Calls Notes on Making Calls Making Calls Notes on Making Calls When making calls the displ
30. ay shows details about call progress It also shows messages if you cannot make the call Call barring The system can bar you from dialling particular numbers or types of number e g national international Typically call barring increases when a phone goes into night service when it displays a C symbol It also changes according to time date and day of the week As the call barring settings vary for each site this guide cannot fully detail their effect Making Internal Calls During the call the display shows the call progress You can also make calls using the eINDeX Directory feature see page 10 or DSS keys see pages 27 amp 30 To dial an internal call 1 2 Dial the extension number A triple tone means that extension is diverting calls to an external number If unanswered your phone provides options to wait or notify the extension see page 13 If your system has a Voice Manager attached you can record a voice message instead see page 44 The Voice Manager may also instruct you to dial another number to be automatically transferred to the Operator or another extension If answered use the handset or work handsfree e f your phone displays a eRINGER option then the called extension is set to automatically connect internal calls Press eRINGER to send a reminder ring if no one has answered the call Making a Page Call You can page any INDeX phone or group They hear the call without doing anythin
31. by pressing the key next to the displayed name when other groups are available they are indicated by a symbol next to the group name 3 Press JOIN eLEAVE as appropriate followed by DONE Page 38 Other Features Missed Calls INDeX 10 0 2030 50 60 User s Guide 38DHBOO02UKFN Issue 2 07 2002 Hot Desking Other Features Page 39 Hot Desking Warning Phones being used for ACD also have log on and log off controls and should not be confused with phones being used for hot desking In some situations a phone may be shared by more than one person with each person having a different extension number This is called hot desking Whilst a user is logged off calls to them will follow their divert all settings or are re routed by the INDeX if they have no divert set To Log On 1 If the phone is displaying NOT LOGGED ON press either eLOG ON and enter your number or elNDeX and select your name You may be asked to enter your passcode option set by your System Manager See page 40 for details on entering and changing your passcode 2 If the phone is displaying LOG OFF press that key first and then perform step 1 as above Message Waiting Indication When a voice message has been left against a logged off hot desk number then when logging on again the Message Waiting Indicator will illuminate and the display will show Message From Voice Mail Once logged on you can listen to the voice message s See List
32. ck at any time The Ringer Timeout sets how long a callback rings your extension before it cancels see page 36 The system also cancels any callbacks that have not taken place after a set period normally 2 hours To arrange a Callback 1 Press ECALLBACK the option does not appear if you already have a callback set 2 The system ends the call 3 Your phone shows CALLBACK To clear the Call Back 1 Press eCALLBACK again INDeX 10 0 2030 50 60 User s Guide Busy or Unanswered Page 13 38DHB0002UKFN Issue 2 07 2002 Options If Busy or Unanswered Page 14 Busy or Unanswered Leave a Message Leave a Message You can leave your extension number as a message for someone to call you see page 16 If their extension has a message lamp it lights supported INDeX phones If your call is diverted the message goes to the extension you first called To leave a message 1 Press eMESSAGE Your call ends unless the extension called has already reached its limit of stored messages Camp On and Wait If the extension you call is busy you can camp on and wait This flashes the lamp on the busy extension and if it has a suitable display shows your name number and CALL WAITING While camped on your phone gives regular pips and you cannot make or receive other calls To Camp On to a busy extension 1 Press ECAMP ON 2 To replace the handset without cancelling the camp on press SPEAKER first 3 To end the camp on
33. d then the DSS key to use Enter your passcode see page 40 The display shows the current stored number if set Press ECANCEL and dial the number to store Select another DSS key or press DONE and PROGRAM to finish o AUN Using DSS Keys Once setup you can use the DSS key for the following actions You can also use DSS keys to dial personal speed dial numbers see page 11 To make internal calls Press the DSS key storing the extension or group number To make external calls Press the DSS key storing the line or line group number then dial the external number To pickup calls Press the DSS key storing the ringing extension number fast flashing red BLF lamp To unpark calls Press the DSS key storing the parked line number slow flashing green or red BLF lamp To make a page call Press PAGE and then the DSS key storing the extension or group number INDeX 10 0 2030 50 60 User s Guide DSS Keys Page 27 38DHB0002UKFN Issue 2 07 2002 Setting Up a DSS Key Page 28 DSS Keys BLF Status Lamps BLF Status Lamps The DSS keys on 2050 8 2060 phones incorporate dual colour BLF lamps These show the status of the number stored under the DSS key Red BLF Lamp Signals Calls to from other extensions e Slow Flash Call on line parked at another extension e FastFlash Extension ringing e Long On Short Off Extension or line busy e Solid Extension or line disconnected Green BLF Lamp Signals
34. des INDeX 10 0 2030 50 60 User s Guide If ENTER ACCOUNT Appears 38DHB0002UKFN Issue 2 07 2002 Options If Busy or Unanswered Busy or Unanswered Page 13 Busy or Unanswered Options If Busy or Unanswered Your phone provides several methods for contacting an extension that is busy not answering or set to no calls These options work for normal page and diverted calls e Leave a Message Lights the lamp of the extension called It also stores your number as a message to reply If your system has a Voice Manager attached you can record a voice message instead see page 44 The Voice Manager may also instruct you to dial another number to be automatically transferred to the Operator or another extension e Callback Rings your phone when the extension called becomes free or is next used e Camp On Flashes the extension s lamp to warn that you are waiting It also stops other calls interrupting you e intrude Forces the other extension s call into a conference with you not available to all phones e Monitor Allows you to hear the other call without interrupting it not available to all phones Arrange a Callback If the extension you call is busy or just rings you can set a callback When that extension becomes free or is next used your phone rings If you answer the other extension rings After setting a callback you can make other calls it will not take place while you are busy You can only arrange one callba
35. e Redialling External Numbers on page 9 e f ENTER ACCOUNT appears see page 12 e f ENTER PIN appears see page 12 Continue as for a normal external call see page 8 Storing Personal Speed Dials To store a personal speed dial 1 Press PROGRAM and then SPEED DIAL 2 Enter your passcode see page 40 3 The display shows 0 9 OR DSS KEY Press the number 0 to 9 or DSS key under which you want to store the speed dial Note DSS key 1 matches personal speed dial number 1 DSS key 2 matches personal speed dial number 2 etc 4 The display shows the current stored number if set Press DELETE and dial the number If the number is external add the external line access prefix to the number this is normally 9 Your System Manager will inform you if you have to add a different prefix before external numbers 5 When finished press DONE 6 Select another store or press PROGRAM to finish INDeX 10 0 2030 50 60 User s Guide Speed Dials Page 11 38DHB0002UKFN Issue 2 07 2002 Using Speed Dials Page 12 PIN amp Account Codes If ENTER ACCOUNT Appears PIN amp Account Codes If ENTER ACCOUNT Appears If ENTER ACCOUNT appears when making an external call you must enter an account code to continue The system checks this against its list of codes before allowing the call To enter an account code at any time during a call see page 17 To enter a forced account code 1 Dial the account code If you m
36. e extension s current call 2 If ALERT does not appear the extension is busy for reasons other than a call e g handset off hook 3 Press ALERT The display shows HOLDING 4 f EINTRUDE appears you can intrude on the call see page 14 Remotely Switching No Calls Divert On Off In full line mode see page 32 Soft DSS keys allow you to remotely switch the extension s NO CALLS or DIVERT ALL on off To switch on off divert all or no calls 1 Press the e key on the right of the extension name 2 If ALERT appears the extension is busy Press the key on the right of the extension name again press SCROLL if necessary to redisplay the name 3 Select the option to change NO CALLS or DIVERT 4 DIVERT does not appear if the extension does not have a Divert All number set 5 The Soft DSS display shows the new status Page 34 Manager Secretary Working INDeX 10 0 2030 50 60 User s Guide Park Transferring Calls 38DHBO0002UKFN Issue 2 07 2002 Changing the Ringer Volume Ringer Controls Page 35 Ringer Controls You can change for your OWN phone and if in a group the Group ringer s Volume including the Steps in which the volume increases Sound of the ringer to your own distinctive ring Timeout period before a callback call can ring before being cancelled the period in which your group phone rings before trying the next number and or the time your phone rings before the system uses a di
37. e display between the current and the held call details e To switch between calls press HOLD e To conference press CONFER see page 15 e Totransfer the held call press ANSWER RELEASE Page 20 Transfer Park amp Hold Calls INDeX 10 0 2030 50 60 User s Guide Transferring Calls 38DHB0002UKFN Issue 2 07 2002 Parking Calls Transfer Park 8 Hold Calls Page 21 Parking Calls You can retrieve parked calls at any other extension on the system Your phone displays calls you parked by a flashing e symbol next to the line number You can park several calls simultaneously Calls parked and not retrieved may recall your phone after a short time To park an external call 1 During the call press EPARK To unpark calls parked at your extension 1 Press the display key next to the flashing symbol To unpark a call at another extension 1 Dial the parked call s line number external calls only Dialling Ahead Whilst on an incoming call you can display the status of another extension or group without interrupting your call To check the status of another extension during a call 1 Either press INDeX and obtain required number from the Directory by keying name see page 10 or if you know the number simply dial 2 The extension s status appears on the right hand display FREE BUSY or NU Number Unobtainable 3 Dial another number or press CANCEL If the extension displayed is free 1 For an u
38. eFEAIDODIOTE neirinne aue AAA EA AE AE 25 e A tu Punt Emre M bubus aSe ual ENS 25 Displaying an Absence Message eee eerte aine i aen ncs ae pec eoe ERR ted rese Eu pde 26 Forwarding Calls siete ostia ed 26 DSS CU pm 27 O EE 27 WSING DSS ccm cC 27 AR LAMPS ane PDC aped ate ca winger Sea D rap Dri band d PREDA 28 DSS Key Label ccu dtu e e d cR a DE 28 DSS Key Label Template TEE 28 Interruptions D ring a Clin 29 Answenng a Gall VWallifig eot cca t bu d pato peti utut ba D I aca rs a ale D UE 29 Answering cae p E TEE 29 A A Tare Tremere earl R 29 Please Finish Gall MESSI coc east a a E ai 29 ACDWOrKINO niine tasanne Aeaaeai dan o Saaai aaea eaa Kaaa E Saaai a 30 ACD On 2050 Phone S sci tall E ARE e E E pas duse E EH Ea 30 Starting ACD Working LOMO A ti 30 Stopping ACD Calls Temporarily BUS a x Red ute S P t e Rs cd ola 30 Finishing ACD Working Logging Ol ache tete e tertie gm t ec 30 Mariager Secretary Setup cio center temi ida 31 Planning Soft DSS REVS cas nost Go oe rta qu uso up Met aud aded dead ste 31 Setting Up SOM DSS St etel ti teta epist e Rte aer tps eset odii er soli tl 31 Changing the Soft DSS Display MOUR oio dace attt tetur rte te er ptit qu atiis ripe ops a 32 Changing the Soft DSS EXISPSIONS teal estere quei tb 32 Changing the Son DSS USagg uote deco ue E dde Me e bos ult ed 32 Manager Secretary WOTKIIQassss ecco n arca to ttbi deerodeari ez bur E ORTU G Meet 33 Using Soft i i Cae EN 33 SOILDSS O Sasa c
39. ed to groups by your System Supervisor and can be either one or both of the following features e Membership of a group or groups that you join and leave all of by pressing the GROUP key e Membership of a group or groups that you can select to join and leave individually by pressing the key next to the GROUPS e display When in group you receive calls made to the group number not your extension number however you can still receive calls made to your extension number In addition the group s type sets the order in which its members ring defined by your System Manager The types are rotary collective sequential and longest waiting see Glossary on page 46 When in a group where each member rings in turn your phone rings for the time set by its ringer timeout you may change this timeout see page 36 Similarly you can change the ringer sound for group ringing see page 35 Going into group switches divert all or no calls off To join leave a group or groups 1 Pressing the GROUP key takes your phone in or out of all groups that you are a member of 2 When in group shown by a symbol above the GROUP key you can receive calls made to the group Your System Manager can inhibit use of the GROUP key To select which group you wish to join leave 1 Pressing the key next to the GROUPS e display will cause the first group you are permitted to join leave to be displayed 2 You may step through the available groups
40. emi Maridger PROMS iaa 45 What are System Manager POTIS ode O 45 A cece th eae tan E scence teen ied ie chine hee ets ed eee kt tai 45 GhaniginG tie mr P ese 45 Unlocking f eed 16 tt ttn a A A AA eee 45 Changing the Da esa sed o dorso do o cre 46 Recording ACA Messages dada 46 Good Phone sage siete iioii epic A aqui ed aci ardt apad ERR cU ix iniaa 47 General Phone Ue o O FUE 47 ANSWenna Calls ia ia cea ne 47 Marina Cala D 47 A A A tate tersioush 48 A Sn PP A 49 Page 4 Contents INDeX 10 0 2030 50 60 User s Guide 38DHB0002UKFN Issue 2 07 2002 Using This Guide Introduction Page 5 Introduction Using This Guide This guide is for INDeX 2030 2050 and 2060 telephones used on the INDeX telephone system operating under Software Release 10 0 To check the Software Release of your system press ANSWER RELEASE and then PROGRAM The phone displays the Software Release Cancel the display by pressing ANSWER RELEASE again 2060 Telephone Software This guide covers the normal telephone functions of the 2060 telephone Details of using its TAPI driver with software on your PC is covered by a separate 2060 Software Addendum Obtain copies from your System Manager or download them from our Internet site http support avaya com What Features Can I Use This guide covers all the features supported by the INDeX 2030 2050 and 2060 phones However your phone may not be e
41. ening to Voice Messages on page 42 INDeX 10 0 2030 50 60 User s Guide Other Features Page 39 38DHB0002UKFN Issue 2 07 2002 Hot Desking Page 40 Phone Settings The Phone Passcode Phone Settings The Phone Passcode If the phone displays ENTER PASSCODE it expects you to dial your passcode The default passcode is 0000 Wrong passcode entry can result in the phone becoming barred Barred phones cannot access features requiring passcode entry They can make external calls but only to special numbers e g Emergency numbers To enter your passcode 1 Dial your passcode If you make a mistake press CANCEL and restart entry 2 f you enter the wrong number the phone displays REENTER Enter the passcode again or press PROGRAM to end programming 3 If you enter the wrong passcode 5 times the phone displays THIS TERMINAL IS BARRED To unbar your phone contact the System Manager To change your passcode 1 Press PROGRAM and then SCROLL twice Press ePASS 2 Enter the current passcode 3 The display shows ENTER NEW CODE Enter the new passcode all passcodes must be at least four digits e Torestart after a mistake press ECANCEL Background Music If your system has external Music on Hold installed you may be able to have it play when the phone is not in use The phone s speaker volume controls the loudness of the music see page 16 To switch background music on off Press PROGRAM and the
42. er the message text see page 41 and then press DONE 5 To set the alarm time and day Press eSET Dial the alarm time in 24 hour clock format Press the symbol on either side of the day shown to select the day or days on which the alarm should occur then press eDONE 6 Press PROGRAM to finish programming To clear a personal alarm 1 Press PROGRAM and then press EALARM 2 Enter your passcode see page 40 Press CLEAR to cancel the alarm settings INDeX 10 0 2030 50 60 User s Guide Other Features Page 37 38DHB0002UKFN Issue 2 07 2002 Personal Alarms Page 38 Other Features Missed Calls Missed Calls The eMISSED function displays the last five unanswered external calls to your phone Note that this function only works for calls which include CLI i e the caller s phone number Press eMISSED and either the name of the missed caller or the date and time of the missed call is displayed If only the name is displayed press SCROLL to display the date and time Use the lower left and right display keys to move between details of different calls You can recall the displayed caller by pressing CALL You can save a number by pressing SAVE This stops the number being removed until you press EDELETE The missed calls function stores a maximum of five missed numbers including saved numbers Note Unsaved missed numbers are removed once you exit the missed function Group Your phone is allocat
43. es you can conference several of these with internal parties However if your exchange uses any other type of line you can only include one of those in a conference Check with your System Manager for details To start or add to a conference 1 During a call press HOLD to hold your current call or conference 2 Call the new person that you want in conference 3 If answered ask if they wish to join a conference If yes press CONFER If no and you clear down first press SCROLL e CLEAR and then HOLD to retrieve the first call If no and called party clears down first then press HOLD to retrieve the first call 4 f unanswered press HOLD to retrieve to the first call To exit the conference 1 Press ANSWER RELEASE or replace the handset To park all the conference parties 1 Press PARK see page 21 To split a 3 way conference 1 Press eSPLIT to hold one caller and connect to another call 2 To switch between calls press HOLD 1 To initiate a dial in conference call dial the conference call number and press e SET UP You may be asked for a password If PASS is also displayed then you can change the password 2 To join a dial in conference call dial the conference call number and press JOIN You may be asked for a password 3 As new members join the conference you will hear two bleeps 4 At any time during the conference you can press VIEW to display the extension number of the last membe
44. ey e g a name beginning with Q To move through the names beginning with Q press the e keys on the right and left of the current name e To select the next letter of the alpha group of the PQRS key press CYCLE again e f NO MATCH is displayed press PREVIOUS to go back one step or press ANSWER RELEASE to cancel 4 To dial the name number shown press CALL otherwise to exit the INDeX Directory press ANSWER RELEASE Page 10 Making Calls INDeX 10 0 2030 50 60 User s Guide Making Calls from the INDeX Directory 38DHBO0002UKFN Issue 2 07 2002 Using Speed Dials Speed Dials Page 11 Speed Dials Using Speed Dials The system can store external numbers as speed dials ystem speed dials Ask your System Manager for a list ersonal speed dials Your phone can also store up to 10 speed dials for your own use see below To dial a system speed dial by name 1 Use the INDeX feature see page 10 To dial a speed dial de 2 Press SPEED DIAL e To select a personal speed dial Press EOWN and dial the personal speed dial store number 0 to 9 or press the matching DSS key the DSS keys match personal speed dials 1 to 8 1 at the top e To select a system speed dial by number Press SYSTEM and dial the store number 100 to 899 and 9000 to 9999 e To select a system speed dial by name Press eINDeX To enter the name see page 10 e To select from recently dialled numbers Press DIALLED Se
45. ff call back as soon as possible If an extension diverts to Voice Mail leave a message Do not hold for another person unless urgent INDeX 10 0 2030 50 60 User s Guide Good Phone Usage Page 47 38DHBO0002UKFN Issue 2 07 2002 General Phone Usage Page 48 Glossary Glossary Account Codes A code of up to 12 digits that the system outputs to its call log with call details Codes entered are checked against up to 400 stored on the system Area Each extension and line on the system belongs to one of up to 250 areas They then follow the night service timetable linked to that area BLF Busy Lamp Field Lamp which shows the status busy ringing etc of a particular number Normally associated with the number stored under a DSS key Call Log The system can log calls that match set criteria e g length direction line extension The log includes call details such as number account codes time etc Camp On A function which leaves your phone set to ring a busy extension or line as soon as it becomes free Stops you receiving any other calls in the meantime Collective A group where the system rings all the free group members at the same time DSS Direct Station Select Keys which store line extension or group numbers For use when making calls etc Longest Waiting A group where the system rings the free group members in order of how long they have been free Manager Secretary Working A name for
46. flow mode see page 19 Answering a Page Call When someone pages your phone see page 8 or a group to which it belongs your phone does not have to be in group the system connects the page after giving a tone You can hear the page but they cannot hear you The display shows PAGING and the pager s number If you answer a page it turns into a normal call To answer a page 1 Press ANSWER RELEASE and then pickup the handset or continue the call handsfree Note that this feature can be switched off for the whole system Answering a Message Other extensions can leave their number on your phone see page 14 Your phone can store several messages lt shows CALL FOR MESSAGE the caller s number and the lamp comes on The exceptions are e f your own number appears this indicates an alarm see page 18 e f Message From Voice Mail appears this indicates that you have new voice mail see page 42 To answer or cancel a message e To view any other message press NEXT if shown e To call the extension press CALL e To clear the message press ECANCEL e Atthe last message press AGAIN to repeat the list Alarms Triple Ring Music or Recorded Message You can set a personal alarm to ring your phone see page 37 The System Manager can also set system alarms to call a group to which you belong your phone does not have to be in group In both cases the alarm can consist of ringing music or a recording plus a displayed mess
47. g though you cannot hear them They can also turn the page into a normal call see page 18 If the phone paged is diverting calls the page also diverts except group pages To page an extension or group 9 1 Press PAGE Your phone displays PAGING 2 Pickup the handset or talk handsfree 3 4 f busy or unavailable the display shows options to wait or leave a message see Dial the number or press a DSS key see page 27 page 13 Speak and then press ANSWER RELEASE Page 8 Making Calls Notes on Making Calls INDeX 10 0 2030 50 60 User s Guide 38DHB0002UKFN Issue 2 07 2002 Making External Calls Making Calls Page 9 Making External Calls The system may apply call barring to some or all external numbers You can also lock your phone see page 41 or bar it by wrong passcode entry see page 40 To dial an external call 1 Dial 9 to get an external line Your System Manager will inform you if you need to dial a different number e f ENTER ACCOUNT appears see page 12 e f ENTER PIN appears see page 12 2 Dial the external telephone number e f CALL BARRED appears check with your system manager 3 When answered use the handset or work handsfree Redialling External Numbers You can either redial the last external number dialled select from one of the last five external numbers dialled or save the last external number dialled Please note that you have a maximum of five redial stores
48. he feature installed consult your System Manager you can set up dia your mailbox such that incoming calls from MF phone only can be instructed to 1 and then be diverted to a delegate number of your choice To set up the dial 1 divert de 2 3 4 9 9 10 11 12 Press PROGRAM and then DIVERT The display shows ENTER PASSCODE Enter your passcode Press SCROLL and then NUMBER e Select DELEGATE and then CANCEL Enter the extension or group number that you wish incoming calls to be diverted to Press DONE and PROGRAM to finish Record your message for incoming calls e g Sorry that cannot take your call either leave a message or please dial 1 to be transferred to the Operator as either a permanent or temporary greeting as follows Press e VOICE and then either PERM MSG OR TEMP MSG e The display shows ENTER PASSCODE Enter your passcode Once the Voice Manager accepts your passcode it shows eLISTEN eDELETE CHANGE e and VOLUME e Press CHANGE and record your message On completion press FINISH and press ANSWER RELEASE Leaving Voice Mail Messages To leave voice messages Co N Press OVOICE and then MESSAGE The display shows DIAL EXTENSION and INDeX Either enter the extension number or press INDeX and use the directory to obtain the extension name number Voice Manager plays the extension s mailbox name and gives a tone Speak
49. indicate that you are away from your desk press NO CALLS The flashing e symbol above the NO CALLS key indicates busy not available to the ACD system 3 To indicate you are ready to receive ACD calls again press the GROUP key A solid symbol above the GROUP key indicates ready to the ACD system Finishing ACD Working Logging Off To Log Off 1 Press eLOG OFF Page 30 ACD Working INDeX 10 0 2030 50 60 User s Guide ACD on 2050 Phones 38DHB0002UKFN Issue 2 07 2002 Planning Soft DSS Keys Manager Secretary Setup Page 31 Manager Secretary Setup Planning Soft DSS Keys The four Display Keys can be set up for Soft DSS working see page 33 When setting up Soft DSS keys you must decide e How many Soft DSS keys do you want Half line mode supports up to 4 keys Full line mode supports up to 2 keys but shows more information e What Soft DSS key features do you want to have You can use half line mode to make calls only You can use full line mode to make calls send alerts etc e What type of calls do you want to make receive When using Soft DSS keys to make a call the usage setting of your phone and the phone called determines the type of call The possibilities are e Standard Call The same as a normally dialled call e Page Call The extension called hears a single tone and can then hear you you cannot hear them e Direct Call The extension called hears a single tone and then you can hear each other
50. n SCROLL Press eMUSIC Enter your passcode see page 40 The display shows the NO MUSIC or BACKGROUND MUSIC To change the current setting press CHANGE Press eDONE and then press PROGRAM to finish oF wh Page 40 Phone Settings The Phone Passcode INDeX 10 0 2030 50 60 User s Guide 38DHB0002UKFN Issue 2 07 2002 Displaying Phone Details Phone Settings Page 41 Displaying Phone Details You can view the details of the phone s type number and directory name on the display To display the phone s details 1 Press PROGRAM and then press SPEAKER 2 The display shows the phone s type number and on the bottom line the phone s directory name 3 Press PROGRAM to return to normal use Locking Unlocking the Phone You can lock your phone This stops it being used to make external calls users hear continuous tone instead You can still make internal calls whilst locked To lock unlock a phone 1 Press PROGRAM and then NO CALLS 2 Enter your passcode see page 40 3 The phone displays the current setting 4 To change the current setting press CHANGE 5 Press DONE and then press PROGRAM to finish Language Controls The system allows you to select which language to use for the phone s display To change the phone s display language Press PROGRAM and then SCROLL twice Press eLANGUAGE Press CHANGE to select the language required or your system s DEFAULT language 4 Then press eD
51. nabled to use all of the features available If you are unsure which features you can use contact your System Manager e Network Features Your phone system may be part of a network linking several sites Where possible it treats network calls as internal calls and offers the same features However this depends on the type of network link and type of system at the other end of the link Some links may be to non INDeX telephone systems Further Help In all instances first seek help from your System Manager They will seek further assistance from your system s Maintainer if necessary System Manager on extension ssssssseseseess This guide is also available from our Internet site http support avaya com INDeX 10 0 2030 50 60 User s Guide Introduction Page 5 38DHB0002UKFN Issue 2 07 2002 Using This Guide Page 6 Display Phone Features Introduction to Display Phones Display Phone Features Introduction to Display Phones The diagram shows the main features of a display phone the term covers INDeX 2030 2050 and 2060 phones Handset Rest Tags Beneath Handset Speaker Beneath Handset Display Keys Dialling Keys e 2060 Phone with handsfree operation DSS keys and BLF status lamps see page 27 A serial socket and cable for connection to a PC is also included Use of the 2060 software is covered by a separate 2060 Software Addendum e 2050 Similar to 2060 but without
52. nannounced transfer press ANSWER RELEASE 2 To make an enquiry press HOLD This holds your current caller and rings the dial ahead extension 3 If unanswered press HOLD to retrieve your first call 4 If answered either press ANSWER RELEASE to transfer your call or press HOLD again to switch between calls You can set your phone to always automatically hold your current call and ring the dial ahead number if it is free rather than display FREE To select show free or ring if free 1 Press PROGRAM and then SCROLL Press CALLFREE 2 Enter your passcode see page 40 3 To change the current setting press CHANGE 4 Press eDONE and then press PROGRAM to finish INDeX 10 0 2030 50 60 User s Guide Transfer Park amp Hold Calls Page 21 38DHB0002UKFN Issue 2 07 2002 Parking Calls Page 22 Diverting Calls Using Diverts Diverting Calls Using Diverts Your phone can store divert destination personal numbers for different situations i e when busy not answering and to when you wish to divert all calls For each situation you can divert to both frequently used divert destinations as well as infrequently used destinations The divert types are Divert Types e Divert All e Divert on Busy e Diverton No Answer Used with the DIVERT key When on only the extension to which you diverted to can ring you Used when your phone is on a call When set callers cannot set a callback or camp on
53. oe anata dy uates et RAS 33 Mi al o La P LI E 33 Park Transteming Call m diia ue nata 34 A AAA ono A S 34 Remotely Switching No Calls Divert On Off iii 2 0 rd etn S rate ttp tpedee oria asked opa ead oe 34 INDeX 10 0 2030 50 60 User s Guide Contents Page 3 38DHB0002UKFN Issue 2 07 2002 Page 4 Contents Contents Cont Ringer Controles ii 35 CHARGING the RIO Volume esearch 60602 qti A A ota talia d A a up tec 35 Changing the Ringer Sound c dora e ds t M ao a o 35 Switching the Ringer QQ E E 35 Setting a RiNJer OLE e PO t 36 Setting the Ringer MIN ON usar ii 36 ln A A 37 Personal Alarms la did da 37 Miss6d Calls ut aa e e sl 38 A A addo edd ptu a LCS meer ene ar ae ee enero 38 ned Bi iso e AL 39 Phone Settil iis A en PEINE A Gela nba aU IER Pru Decades 40 The Phorie PASS CONG i ch doge tm t So RE tf m t ab t ua as atte aol icti a edu atus 40 Background MUSIC cese es aee etatem ERAI Ri ao pilas 40 Displaying Phone D tails aepo be e cata E tb pao d Ld bod dios 41 Es e A a A a a A 41 Language Cot st o ce e remite eee 41 Voice MANAG GI oani iarciet eds Gee castes AA A AA 42 Voice Mana er FUNCIONS senenn cond iccaeiu peda Meat enluaketiann esl Ned 42 Listening to Voice Messages o do 42 BER darc cmm 42 Moditying Your MallDQX ositos ca eli 43 Changing Your Temporary Greeting 925 00952204 tappa dante Latt A A tutup od 43 Dial 1 Divert f r Incoming Gall T c 44 Leaving Voice Mail ME 44 Syst
54. our phone system uses To display the software release 1 During a call press PROGRAM the phone displays the software installed on your system To do this without making a call just press ANSWER RELEASE first 2 Press SCROLL to return to the normal display Muting Calls You can stop the caller from hearing you if necessary This feature works for both handsfree and handset calls To switch mute on off Press MUTE The 4 amp symbol disappears when muted Recall Your phone system may connect to another phone system by a fixed line tie line If this is the case you may occasionally need to use a recall your System Manager will advise To do this RECALL appears when necessary You may also use RECALL to switch from Dial Ahead to sending tones on incoming calls INDeX 10 0 2030 50 60 User s Guide Actions During a Call Page 17 38DHBO0002UKFN Issue 2 07 2002 Adding Voluntary Account Codes Page 18 Answering Calls Answering Normal Calls Answering Calls Answering Normal Calls When calls arrive the display shows information about the call before you answer It gives a repeated double flash for external calls or a repeated single flash for internal calls The ringer also shows the call type by a repeated single or double ring if on see page 35 To answer the call 1 Lift the handset or press ANSWER RELEASE Note For automatic External call connection your System Manager can set a turret to free
55. own if free To make a call using a Soft DSS key 1 Press the display key next to the extension name The Soft DSS usage setting of your phone and the phone called determine what type of call occurs see page 32 2 If the extension is busy the phone displays the same options as for normal calls see page 13 INDeX 10 0 2030 50 60 User s Guide Manager Secretary Working Page 33 38DHB0002UKFN Issue 2 07 2002 Using Soft DSS Keys Page 34 Manager Secretary Working Park Transferring Calls Park Transferring Calls During calls full line Soft DSS keys display lt PARK next to each name Pressing the e key next a lt PARK option transfers and parks your caller against that extension To park transfer a call 1 Note the call s line number on the display 2 Press the key on the right of the Soft DSS name The system transfers the call and parks it at that extension 3 Press the key on the left of the Soft DSS name to call that extension and announce the parked caller 4 f the Soft DSS extension does not answer or want the call dial the line number to retrieve the parked call Alerting a Busy Extension A solid symbol next to a Soft DSS key means that extension is busy In full line mode you can send them an alert only to another display phone This places you on hold against their extension To alert the extension 1 Press the display key on the right of the name The display shows details of th
56. r to join 5 Tapping eVIEW will cycle through all of the extension numbers of the members of the conference call 6 Press ANSWER RELEASE or replace the handset to exit INDeX 10 0 2030 50 60 User s Guide Actions During a Call Page 15 38DHB0002UKFN Issue 2 07 2002 Create a Conference Call Page 16 Actions During a Call Using the Notepad Using the Notepad Whilst on an external call or listening to a Voice Mail message you can store a number for future use on the Notepad Please note that you have a maximum of five redial stores that are shared by both save last external number and Notepad numbers e g Three saved last external numbers and two Notepad numbers see page 9 To store number on the Notepad 1 2 3 When with an external call in progress or whilst listening to a Voice Mail message you wish to store another external number press SCROLL and eNOTEPAD Key the external number do not add the access prefix this is automatically added when the number is recalled from storage Press DONE to store the number To dial a number from the Notepad 1 Press SPEED DIAL and then eDIALLED and select from the last five stored numbers move between them by pressing the lower left and right e symbols When the number you require is shown press eCALL Switching to Handsfree You can switch between handsfree speaker and handset operation without interrupting the call To switch from the handse
57. ries display phones 20CC phones are designed for headset working in ACD telesales environments Page 48 Glossary INDeX 10 0 2030 50 60 User s Guide 38DHB0002UKFN Issue 2 07 2002 Index Page 49 Index Abbreviated dialling 11 ABSENT 26 ACA MSG 46 ACCOUNT 17 Account codes Forced 12 Voluntary 17 ACD xen aes ads 30 ALARM ae 37 ALERT Answer 29 Sending an 34 Announcement 37 Answer Alarm call 18 An alert 29 CALL WAITING 29 Callback 19 Messages 18 Normal calls 18 Page 18 Auto answer 35 Auto Answer Soft DSS 32 Background music 40 Barred phone 40 BLF Lamps 28 Broadcast See Page Busy camp on 14 Busy not available 30 Busy transfer 20 Busy wrap up 30 Call Barring 8 m 18 Forward 26 Hold oir 20 Make internal 8 Park 21 Pickup 19 Transfer 20 Unpark 21 Using Soft DSS 33 Volume 16 CALL FOR MESSAGE 18 CALL WAITING 14 Answer 29 CALLBACK 13 Answer 19 Ring timeout
58. s EREJECT and the symbol above the NO CALLS key flashes and callers hear continuous tone e With no Divert All Set Press NO CALLS and eREJECT The e symbol above the NO CALLS key flashes and callers hear continuous tone No Call Override Your System Manager can set an override on selected display terminal such that even if you have selected No calls they can still ring you If your phone has been given this facility when you ring and extension with No calls set you will see MESSAGE and OVERRIDE e displayed Hence you can either leave a message or override the No calls setting of the called phone INDeX 10 0 2030 50 60 User s Guide Diverting Calls Page 25 38DHB0002UKFN Issue 2 07 2002 Switching Divert All On Off Page 26 Diverting Calls Displaying an Absence Message Displaying an Absence Message You can select an absence message to display on your phone It then also appears on any other suitable phones that calls you unless you have a Divert All number in use To select an absence message Co Na Press PROGRAM and then ABSENT Enter your passcode see page 40 Press CHANGE to select a message or CLEAR to cancel an existing message For just personal text select CUSTOM Then press DONE PERSONAL TEXT appears To have no personal text press NONE To add some text press eEDIT Enter text as for editing the phone name see page 41 When complete press eSET Forwarding
59. s about to start on a part of the system your phone is using The message THIS TERMINAL IS OFFLINE appears when maintenance is in progress INDeX 10 0 2030 50 60 User s Guide Interruptions During a Call Page 29 38DHBO0002UKFN Issue 2 07 2002 Answering a Call Waiting Page 30 ACD Working ACD on 2050 Phones ACD Working ACD on 2050 Phones Your System Manager can provide 2050 phones with some ACD functions ACD Automatic Call Distribution is a process widely used in telesales informal Call Centres departmental Helpdesks etc When ACD agents log on from their phone the system automatically starts to direct appropriate incoming calls to them if they are free Starting ACD Working Logging On To receive ACD calls you must log on To Log On 1 Press eLOG ON 2 Enter your agent number You may be asked to enter your passcode If you make a mistake press CANCEL and re enter your agent number 3 Press DONE 4 f not recognised or already in use either enter your number again or press eDONE 5 A solid symbol above the GROUP keys indicates when you are available to receive ACD calls Stopping ACD Calls Temporarily Busy To temporarily stop receiving ACD calls 1 To indicate that you are at your desk but doing other work press GROUP The flashing symbol above the GROUP key indicates busy wrap up to the ACD system The system can automatically cancel this after a short time 2 To
60. see Automatic External Call Connection on page 19 To switch the internal or external ring on off 1 Press PROGRAM and then RINGER 2 Enter your passcode see page 40 3 Select either EXTERNAL or INTERNAL The display shows the current setting 4 To change the ringer mode press CHANGE to select ON OFF or AUTO ANSWER internal only 5 Press DONE e and PROGRAM to finish INDeX 10 0 2030 50 60 User s Guide Ringer Controls Page 35 38DHBO0002UKFN Issue 2 07 2002 Changing the Ringer Volume Page 36 Ringer Controls Setting a Ringer Step Setting a Ringer Step If a call rings unanswered the phone can increase the volume on each ring until it reaches its maximum You can select several sizes of increase step To set the ringer volume step size 1 2 3 4 Press PROGRAM and then RINGER Enter your passcode see page 40 Select from OWN e or GROUPS e Press eSTEPS The display shows the current setting LARGE STEP SMALL STEP or NO STEP no increase To select another step size press CHANGE Press DONE e and PROGRAM to finish Setting the Ringer Timeout The ringer timeout control several actions Callback How long a callback rings you before cancelling Group hunting How long calls to a group of which your phone is a member rings your phone before trying the next member Divert on no answer How long calls ring at your phone before the system uses Divert on No An
61. swer if set To set the ringer timeout 1 2 3 4 5 6 Press PROGRAM and then RINGER Enter your passcode see page 40 Select from either OWN or GROUPS e Press eTIMEOUT The display shows the current setting Press CANCEL and enter the new timeout in seconds The normal value of 10 seconds is equal to 3 rings Press DONE and PROGRAM to finish Page 36 Ringer Controls Setting a Ringer Step INDeX 10 0 2030 50 60 User s Guide 38DHB0002UKFN Issue 2 07 2002 Personal Alarms Other Features Page 37 Other Features Personal Alarms You can set the phone to give you an alarm call at a set time on a particular day or type of day e g weekdays The alarm can be normal ringing music or a system announcement You can also add your own short text message If your phone is busy at the set time the alarm waits until it is free Your System Manager can also arrange alarms System alarms do not wait until your phone is free You do not have to be in group to receive a System alarm To set a personal alarm 1 Press PROGRAM and then ALARM 2 Enter your passcode see page 40 If you have an alarm set CLEAR appears below the alarm time 3 To set the alarm type Press eTYPE Press CHANGE until the required type of alarm appears then press DONE 4 To add or remove an alarm message Press eMESSAGE and e To select no message press ENONE e To alter the message press EDIT Ent
62. t logged on 39 Notepad 16 Offline messages 29 PAGE Answer 18 Make 8 PARK 15 20 21 Conference 15 Park transfer 34 PASS e eitis 40 Passcode Mailbox 43 Phone 40 Permanent greeting 43 Personal alarm 37 Personal numbers 24 Personal speed dials 11 Persuasive ringing 36 Phone lamp T Phone lock 41 Phone passcode 40 Phone usage 4T PICKUP s 19 Pickup group 19 PIN codes Forced 12 Roaming 12 Play ACA module 46 PLEASE FINISH CALL 29 Polite intrusion 34 Polite shutdown 29 REGALE t 17 Record ACA module 46 Temporary greeting 43 44 REDIAL 9 16 Release software 5 17 Remote divert amp no calls SWICK i a ais een 34 Remote forward 26 RING IF FREE 21 Ring inward transfer 20 Ringback 13 RINGER ss 7 AUTO ANSWER 35 On off 35 SOUId cec 35 STEP size 36 TIMEOUT 36 VOLUME 35 Roaming PIN 12 SO a ka 6 SERVICE 5 nens 45 SETUP ss ceres 45 Setup mailbox
63. t to speaker 1 Press SPEAKER You can now replace the handset without ending the call Changing the Call Volume You can change the caller volume during a call The phone has separate volume levels for both the speaker and the handset To change the call volume 1 2 3 During a call press EVOLUME To change volume without making a call lift the handset or press ANSWER RELEASE first A slider appears Adjusts this using the e keys on its left softer and right louder When finished press DONE Page 16 Actions During a Call Using the Notepad INDeX 10 0 2030 50 60 User s Guide 38DHB0002UKFN Issue 2 07 2002 Adding Voluntary Account Codes Actions During a Call Page 17 Adding Voluntary Account Codes You can enter an account code during any external call If the system records the call on its call log it includes the account code The system checks the code against its list of valid codes ask your System Manager for a copy To enter a voluntary account code 1 During the call press eACCOUNT 2 Enter an account code If you make a mistake press eDELETE to delete the last digit entered 3 When you have entered the full code press DONE 4 If the system does not recognise the code the phone displays RE ENTER ACCOUNT Software Release Occasionally you may need to talk to someone for support about your phone or phone system It may be useful to tell that person what software y
64. ternatively you can press ALL and enter another alternative divert all number These will be displayed as OTHER when the DIVERT key is pressed to activate divert all 8 Press PROGRAM to finish 9 To activate divert all see page 25 eS To set infrequently used Divert All numbers Press PROGRAM and then DIVERT Enter your passcode see page 40 and press ALL If a system speed dial number is required press SPEED DIAL Select the required system speed dial store number Alternatively you can enter another divert all number When frequently used divert all destinations have been set see above this infrequently used number will be displayed as OTHER when the DIVERT key is pressed Alternatively if no frequently used divert all number have been set the only will appear above DIVERT when divert all is switched on 4 To activate Divert All see page 25 Na To set Divert on Busy or No Answer Press PROGRAM DIVERT and enter your passcode see page 40 1 2 Select either ON BUSY or NO ANS e followed by DELETE 3 Enter the required divert destination number and press DONE e 4 Press PROGRAM to finish These diverts once set up are always active The No Answer divert is normally set to your voice mailbox You can alter the time that a calls rings you before being diverted see page 36 Page 24 Diverting Calls INDeX 10 0 2030 50 60 User s Guide Setting the Divert Types and Personal Numbers 38DHB0002
65. that are shared by both save last external number and Notepad numbers e g Three saved last external numbers and two Notepad numbers see page 16 To redial the last external number used 1 Press REDIAL to repeat the last external number used including speed dials To save the last external number used 1 Whilst making an external call press eSAVE This stops the number being removed as you make further external calls until you choose to press eDELETE The dialled numbers facility stores a maximum of five numbers including both Notepad and saved last external numbers see page 16 To redial one of the last five external numbers used 1 Press SPEED DIAL and then eDIALLED and select from the last five stored numbers move between them by pressing the lower left and right e symbols When the number you require is shown press eCALL INDeX 10 0 2030 50 60 User s Guide Making Calls Page 9 38DHB0002UKFN Issue 2 07 2002 Making External Calls Page 10 Making Calls Making Calls from the INDeX Directory Making Calls from the INDeX Directory Using the INDeX Directory your phone can display a selected entry from an index of either extensions or speed dial names plus their numbers There are two methods of selecting entries of names and numbers from the INDeX Directory e By Alpha Group e By Dial by Name In addition the INDeX Directory entries can be sorted either by 1 name or by last name The particular method used and 1 or
66. unced transfer Wait to be answered If unanswered press HOLD to retrieve to the first call If okay to transfer press ANSWER RELEASE If not okay to transfer and you clear down first press SCROLL e CLEARe and then HOLD to retrieve the first call If not okay to transfer and called party clears down first then press HOLD to retrieve the first call e Unannounced transfer Press ANSWER RELEASE immediately even if you hear ringing or busy tone To transfer a call using dial ahead 1 Whilst still connected to the other party either dial the number of the other extension or press HOLD and use the Directory feature see page 10 2 If the display shows FREE press ANSWER RELEASE to transfer otherwise press eCANCEL To transfer an external call using park 1 Press PARK to park the current call Note the line number of the call and give this to the person whom you want to unpark the call e g by calling or paging them Holding Calls Only the extension that holds a call can retrieve it unless they transfer the call When you hold a call your phone shows its details on the right of the display and the caller hears music if installed You can only hold one call To hold a call 1 Press HOLD Pressing ANSWER RELEASE now or replacing the handset parks the call see page 21 2 Retrieve the call by pressing HOLD again or make another call enquiry call and then 3 Press the e symbol if shown opposite the name to switch th
67. vert In addition for incoming Internal and External calls you can turn the ringer off Changing the Ringer Volume While altering the volume the phone rings To change the ringer volume Press PROGRAM and then RINGER Enter your passcode see page 40 Select from either OWN or GROUPS e Press eVOLUME The display shows a slider Adjust this using the keys on its left softer or right louder 5 Press DONE e and PROGRAM to finish The ringer volume for all incoming calls is now changed WON Changing the Ringer Sound The ringer sound contains three tones You can adjust the mix of these to achieve your own distinctive ring While doing this the phone rings To change the ringer sound Press PROGRAM and then RINGER Enter your passcode see page 40 Select from OWN or GROUPS e Press SOUND The display shows a slider Adjust this using the keys on its left and right 5 To select another part of the sound to adjust press ETONE This changes the slider to a different tone 6 Press DONE and PROGRAM to finish hon Switching the Ringer On Off You can switch the ringer on or off for internal and or external calls This does not affect the information displayed For internal calls you can also select AUTO ANSWER to connect internal calls after giving just a single tone This feature is sometimes called Splash calls A similar feature can also be enabled for external calls
68. xtension entry Press PROGRAM to finish Changing the Soft DSS Extensions The Soft DSS features only work correctly with extension numbers Do not set lines or groups as Soft DSS keys To set a Soft DSS key extension 1 Press PROGRAM and SCROLL Press eSOFT DSS 2 Enter your passcode see page 40 3 Press OEXTNS to display the first number set e To cancel the number press ECANCEL e To display the next number press ENEXT e To enter a new number press eNEXT until the top right display goes blank then enter the number 4 Press PROGRAM to finish Changing the Soft DSS Usage When using Soft DSS Keys to make a call the usage setting of the two phones determines the type of call that occurs see diagram The phone s usage setting affects all of its Soft DSS keys The system treats extensions with no Soft DSS Keys as set to NORMAL CALL Normal or Auto Answer Normal Auto Answer Voice lt Page Page gt Voice lt Page Direct gt Intercom lt Direct Direct gt To set the soft DSS key usage Press PROGRAM and SCROLL Press eSOFT DSS Enter your passcode see page 40 Press OUSAGE The display shows the current setting To change the current usage press CHANGE Press PROGRAM to finish or wh Page 32 Manager Secretary Setup INDeX 10 0 2030 50 60 User s Guide Changing the Soft DSS Display Mode 38DHB0002UKFN Issue 2 07 2002 Using Soft DSS Keys Manager Secretary Working
69. y used personal number destinations Once set these numbers will be displayed after pressing the DIVERT key as MOBILE HOME DELEGATE or EOTHER You can also set your phone to divert when Busy or on No Answer see below To set frequently used Divert All numbers Press PROGRAM and then DIVERT Enter your passcode see page 40 and press SCROLL Press eNUMBER The divert destination options eMOBILE HOME or DELEGATE e are displayed 4 Select the first divert all destination Press DELETE to remove any previous entry and then enter the required number Note For eMOBILE and HOME numbers only you do not have to add the line access prefix If you are setting OTHER with an off switch number you must add a line access number Press DONE to enter the number 5 Either select the next divert destination and repeat step 4 or press DONE and SCROLL again to set the timeout if required Otherwise jump to step 7 6 Press TIMEOUT and select the divert all destination from the options displayed Press CANCEL to remove any previous entry and then enter the time in seconds sets the length of time that the call will ring at the active destination number before reverting to your voice mailbox Press DONE and either select another divert all destination and enter a timeout or jump to step 7 T Ifa system speed dial number is required press ALL followed SPEED DIAL Select the required system speed dial store number Al

Avaya 2030 Cordless Telephone User Manual

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