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AltiGen comm 600H Telephone User Manual

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1. User Reference Basic Phone Operation indicates a normal operating mode phone feature which is only available after registering the Alti IP 600H with the phone server and logged in as an extension FUNCTION KEY SEQUENCE Auto Answer 1 Press 6 then ENTER button 2 Use the navigation buttons to enable disable Auto Answer mode set number or seconds to ring before answering 1 20 and select from speaker or headset as the Auto Answer device Alti IP 600H Manual 45 User Reference Conference During a call 1 Press CONF button this automatically selects a new line and places the other party on hold 2 Enter target telephone number 3 When the call connects press CONF button again OR 4 BACK key to cancel conference and return to original party The of parties allowed in a conference call depends on the AltiServ system In general up to 6 parties are allowed To conference an incoming call when no conference is in progress 1 Connect to a caller 2 Get incoming call whose Caller ID or Caller Name is displayed on the LCD Call waiting tone is played 3 Press the ENTER button to answer caller and place original caller on hold 4 Press 4 v UP DOWN keys to select the original hold call 5 Press the CONF button to create a conference and join both callers If a conference is already in progress to conference an incoming call Connect to conference with two or
2. t tpd32 exe and lt hlp gt files to your local directory once copied you can launch the TFTP Server application from the executable file Obtain app mid binanddsp bin files from the AltiGen website and copy to your local directory Important When updating the Alti IP 600H phone s firmware it is recommended that administrators perform any updates after normal business hours or when the IP phone is not in use If the Alti IP 600H phone is in use during an update the call will be disconnected You must have a TFTP server to have the Alti IP 600H to connect to in order update the firmware If the Alti IP 600H phone is registered with AltiServ to update the phone firmware from AltiAdmin 1 Launch IP Phone Configuration in AltiAdmin Main Menu 2 Set TFTP Server address 3 Select Boot Download and Reset IP Phone check boxes then click Apply 4 The Alti IP 600H 600PH should reboot and download image from the specified TFTP server Alti IP 600H Manual 27 To update the phone firmware directly from the Alti IP 600H Phone 1 Press 7 then press the ENTER button to access the Configuration Menu 2 Use A wtoscrollto System TFTP Server 3 Enter TFTP server address 4 The Alti IP 600H will download the firmware from the TFTP on the next reboot 5 Once the IP Phone is rebooted all LED lights will be on 6 The LCD screen displays ATGN BOOT on the first line 7 On the second line of the LCD screen the
3. Index H hardware components 4 headset key 12 headset port support 21 31 HOLD button 4 ICMP 39 ICOM button 4 installation 9 IP extension activation 15 IP phone display workgroup status 13 time display 13 IP settings configuration 26 K keypad features 39 known limitations 45 L LAN 39 LCD 2 39 LCD messages 43 LED 39 Line Park 36 local address 25 main indicator light 3 memory 39 N NAT address 25 NAT configuration 29 navigation buttons 3 network mask 25 29 network protocols 39 network requirements 7 network settings 24 58 Alti IP 600H Manual network setup 9 normal operation 8 O overview Alti IP 600 overview 1 P phone functions 33 standard 37 phone setting softkeys 20 phone settings 23 plug and play 8 setup 14 power 39 R rebooting 20 REDIAL button 3 RELEASE button 4 remote installation DSL 18 restoring default settings 18 20 ring tones 29 RTCP 39 RTP 39 S setting up the network 9 soft keys 3 phone setting 20 SPK MUTE button 3 standard phone functions 37 system requirements 7 system settings 23 T TCP 39 Telnet 39 TFTP 39 TFTP configuration options 27 29 TFTP Server 24 time display 13 U UDP 39 updating phone firmware 27 using DSL 18 V verifying phone startup process 19 version information 24 VM button 3 volume 3 W warranty v how to get service v workgroup status display 30 X XSFR button 4 Index Alti IP 600H Manua
4. 6 ENTER Volume Increases decreases volume of ringer speaker and handset headset Navigation keys 4 UP DOWN keys allow you to scroll through text and select features displayed on the LCD screen gt FORWARD key is for menu selection 4 BACK key returns to previous configuration menu or deletes the last digit input ENTER Finishes input for menu selection REDIAL Redials up to last 16 calls and up to 32 digits 10 SPK MUTE Enables speaker or mute 11 VM Voice mail access button Note When a voice mail is deleted the number of voice mails displayed on the LCD will not be updated until the next call is finished 12 Main Indicator Light Slow blink when holding mute or message waiting fast blink for ringing always on when on speaker phone 13 Dial Pad Functions exactly as a dial pad on a traditional telephone Alti IP 600H Manual 3 14 RELEASE Releases a call 15 ICOM Incoming voice path through speaker indicated by the button s blinking indicator light 16 CONF Initiates a conference call indicated by the button s blinking indicator light 17 XSFR Transfers a call indicated by the button s blinking indicator light 18 HOLD Places a call on hold indicated by the button s blinking indicator light 19 Receiver Connects to receiver Jack Note indicates a normal operating mode key feature wh
5. Volume To adjust volume on handset speakerphone 1 Take phone offhook by pressing SPKR MUTE button or lifting the handset 2 Press VOL button volume bar appears in LCD 3 Press to increase decrease volume then press VOL again To adjust ringer volume 1 Phone on idle 2 Press VOL button sample ring plays and volume bar appears in LCD 3 Press to increase decrease volume then press VOL again Feature Codes fea deca ehe rice ddr Paseo Restore default settings when user is in Configuration Menu T Mudo LER Le SLE A pedo LS Reboot ue p CP Si when sod 2a Ps Program Soft Key WELT EPI Configuration Menu a eb ee edie a es Log in to voice mail at your own station HHH lt ext gt lt pwd gt 2 2 222220 Log in to voice mail at another station AltiGen Voice Mail System Quick Features Blase tree ar ne Greeting Menu MOOS ne Reo ERE EEE Pd Password Menu Making Calls A rat EURER EN Dial By Name 835 kel ea x b LLL Exec Virtual Log In Station Privilege Override iss M MR E HE Dial Last Caller TEL es Mores oe tfe dre Station Speed Dial HB c n a Ew eus D de System Speed Dial HOO eo te ps kp ig te exp cd Last Number Redial HOS ext 2 a dus aaah re cone Intercom Call Answering Calls 1 Feature must be enabled by system administrator Feature available only on systems with Triton Analog Extension board Alti IP 600H Manual 49 User Reference 29 ext 30 XSFR butto
6. Write Fail Error occurred when saving the changed options into flash ROM Wrong Ext Number The inputted extension number is invalid Wrong input User inputted an invalid value or string during configuration wrong password User is trying to configure an invalid password from the phone menu Alti IP 600H 600PH Running Messages The following messages may be displayed in the LCD when running the Alti IP 600H 600PH Message Definition Alti IP 600H Manual 43 LCD Messages AW UNREACHABLE Failed to connect to the AltiGen phone server The user is trying to register the IP phone with an invalid IP phone s IP address or the AltiGen Phone Server s IP address is invalid Or the network connection is lost in offhook or connect state Referto AltiWare is unreachable section of The following table provides the most common problems an end user may encounter For Alti IP 600H phone questions or problems not listed here contact AltiGen Technical Support on page 41 Basic Idle IP phone is operating in Basic Mode Execute 27 again to reactivate Check IP Phone Service Verify extension is configured for dynamic DHCP FAIL Although DHCP was enabled the Alti IP 600H was not able to receive the IP address from the DHCP server DUPLICATE IP Another device configured with the same IP address as the IP phone is detected The IP Phone cannot function correctly until this
7. a ALTIGEN Alti IP 600H Phone Administration Manual 05 2005 Version 3 4290 0010 5 0A WARNING Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems This is a criminal offense Currently we do not know of any telecommunications system that is immune to this type of criminal activity AltiGen Communications Inc will not accept liability for any damages including long distance charges which result from unauthorized and or unlawful use Although AltiGen Communications Inc has designed security features into its products it is your sole responsibility to use the security features and to establish security practices within your company including training security awareness and call auditing NOTICE While every effort has been made to ensure accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the AltiGen Communications Inc License Agreement AltiGen Communications Inc 4555 Cushing Pkwy Fremont CA 94538 Telephone 510 252 9712 Fax 510 252 9738 E mail info altigen com Website www altigen com TRADEMARKS AltiGen AltiServ AltiWare AltiSpan AltiReach AltiLink AltiConsole AltiAdmin Alti IP 600H Zoomerang IPT
8. Used to connect two pieces of equipment together 52 Alti IP 600H Manual K keyboard system interface for communication A group of numeric keys alphabetic keys or function keys used for entering information into a terminal and into the system Usually patterned after the QWERTY keyboard layout This term is derived from the sequence of the first six keys in the first row of alphabetic keys L Local address an address used in a peripheral node or station in place ofa network address and transformed to or from a network address for delivery purposes Logoff the procedure by which a user disconnects from a program or session Logon the procedure by which a user begins a program or terminal session and gains access to the AltiServ or Quantum system M MHz Megahertz ms millisecond N NAT Network Address Translation translation of an Internet Protocol address IP address used within one network to a different IP address known within another network Once network is designated the inside network the other is the outside network A configuration of data processing and or telecommunication devices and software connected for information exchange network address An identifier for a node station or unit of equipment in a network network domain a set of workstations and servers that share a security account manager database and can be administered as a group A user with an account in a particular netw
9. device During ringing the user can manually pick up the call from headset handset or speaker Busy Lamp Field BLF Associates Soft Key with an extension that can be automatically dialed when selected the corresponding button light indicates that the extension is busy and blinks when ringing The BLF ring tone is only played when the phone is idle state It is stopped when the destination phone stops ringing or the local phone exits idle state When multiple BLF extensions ring simultaneously the IP phone will play the first BLF extension ringer and beep tones and ignore other BLF extensions From AltiAdmin ACM Admin go to AltiGen IP Phone Configuration on the Management Menu go to the desired extension and set the appropriate function key to BLF and enter the extension in the field below The extension will be associated with the corresponding soft key to automatically dial this extension number Select the Play Beep Tone checkbox to have the IP Phone play an audible beep or one of six different ring tones when the extension is ringing The BLF Feature can only be assigned to internal extension number not outside numbers The feature is not available in Basic Mode Alti IP 600H Manual 33 Call Record Allows this key to be used for on demand recording From AltiAdmin ACM Admin go to AltiGen IP Phone Configuration on the Management Menu go to the desired extension and se
10. headset and speaker the user can Headset go offhook press the Speaker button or press the Headset Speaker button 10 soft key Hold During a call 1 Press HOLD button to put current call on hold and make a new call To retrieve a single call on hold 1 Press HOLD button To retrieve multiple calls on hold 1 Use to select a hold call to be retrieved 2 Press ENTER button OR 1 Press HOLD button to retrieve last hold call Intercom Incoming Intercom Incoming voice path is heard through the speaker indicated by the button s blinking indicator light Outgoing Intercom 1 Press ICOM button EXT Line Park During a call 1 Press 51 or Line Park soft key if configured 2 Enter two digit Line Park line The LED for Line Park soft key will be lit up and turns off when the parked call is picked up the caller hangs up or the call is routed to voice mail Mute While on a call with Speaker on 1 Press SPKR MUTE button 2 To disengage mute press SPKR MUTE button again Program Soft Key 1 Press 6 then ENTER button scroll to desired programmable key to configure enter appropriate digits for the speed dial number or feature code Reboot 1 Press 3 then ENTER button Alti IP 600H Manual 47 User Reference Redial Phone is onhook 1 Press REDIAL button 2 Use to scroll to the desired entry scrolls to previous entry scrolls to first entry 3 Press SPRK
11. l Check the firewall settings at the corporate network to open TCP UDP ports required by the Alti IP 600H For more information on firewall settings refer to Firewall Considerations on page 40 Check the AltiWare server s IP extension settings make sure the IP extension is enabled enough IP licenses are available etc Press 7 ENTER on the Alti IP 600H phone to configure the phone s local IP address and Gateway IP address Depending on the DSL provider s recommendations you may or may not want to use DHCP Configure the Alti IP 600H phone s Alti Ware address If NAT server is used access NETWORK settings in the configuration menu Change ENABLE NAT setting to YES and assign the NAT server s public IP address in the NAT Address setting If configuring with an H 323 NAT router the NAT router can forward IP traffic to a specified private IP address based on the destination port in the TCP IP or UDP packets When an H 323 endpoint is behind the H 323 NAT you should set up the forwarding to a private IP address of this H 323 endpoint If this H 323 endpoint is Alti Ware the NAT router must be configured to forward to following ports to the H 323 endpoints private IP address TCP port 10032 for phone service TCP port 1720 for H 225 TCP UDP 49152 N for H 245 and RTP RTCP where N 49152 62 number of VoIP boards 1 Use 27 ENTER to initiate logging onto AltiServ The phone
12. IP Extensions chapter in the AltiWare OE ACC System Installation amp Administration Manual or ACM System Administration Manual for detailed instructions on how to set up an IP Extension to manage the IP phone The IP Phone settings must be pre configured in AltiAdmin ACM Admin before setting up configuration for the Alti IP 600H Alti IP 600H Manual 7 AltiGen IP Phone Service AltiGen IP Phone Service is installed together with AltiServ runs on the same system as AltiServ and connects to AltiServ through enhanced AltiLink protocol on behalf of Alti IP 600H phones This service must be running for the Alti IP 600H to operate If IP Phone Service stops while the Alti IP 600H is on a call the call will be disconnected Plug and Play Feature The Alti IP 600H supports a plug and play feature when running AltiWare When the phone is first booted up this feature will enable the phone to automatically register itself to AltiServ instead of having to program the phone manually Refer to Configuring Startup Network Settings on page 14 for requirements and setup Note The Plug and Play feature requires AltiGateKeeper Discovery and a single gatekeeper on the LAN Basic Mode The Alti IP 600H operates in Basic mode if it fails to register with AltiWare during the startup mode When in basic mode the IP Phone s LCD display shows BASIC IDLE No AltiWare switching features are available in this operating mode However the
13. MUTE button or raise handset Redial up to 16 last calls e Redial up to 32 digits Release For a connected call 1 Press RELEASE to hang up the call Restore 1 Press 7 then ENTER button 2 then ENTER button Default Settings Ring Tones 1 Press 6 then ENTER button scroll to SELECT RING Soft Key 1 Press SOFT KEY 1 10 to initiate one of the following lt N A functions N A Busy Lamp Field AltiServ feature code line park call record speed dial Phone Setting Directory or BLF Headset pre assigned by the System Administrator Feature Note Lower left SOFT KEY is setup as FLASH by default Only Code this key can be configured for FLASH All other SOFT KEYS Line Park are set up as Phone Setting by default Call Record Speed Dial Phone Setting Directory Headset Speaker To use the speakerphone 1 Press the SPKR button Transfer During a call 1 Press XSFR button which places the call on hold 2 Dial the number you wish to transfer the call to 3 Hang up if the party answers the call 4 If the party refuses the call return to the original call by pressing 4 BACK key 48 Alti IP 600H Manual Appendix A Voice Mail Phone is onhook 1 Press VM button 2 Enter voice mail password 3 Press VM button again or ENTER button The main LED light also blinks when a voice mail message is waiting TheLCD displays the VM count which includes only unheard messages when onhook
14. is corrected INVALID IP INPUT AGAIN The inputted IP address is invalid INVALID VAL During register of IP extension an invalid response return value returned from phone server NO IP ADDR Alti IP 600H cannot attach an IP address due to network failure No Network Phone has lost Ethernet connection REGISTER FAIL Cannot register to the AltiGen phone server REGISTER OKAY IP extension registered successfully REGISTERING User entered 27 to manually register the IP extension REMOVE OLD EXT When 27 is entered the extension password configuration in the IP Phone is removed 44 Alti IP 600H Manual Appendix A WRONG PASSWORD Registration failed because of invalid extension password IP Phone Boot Messages The following messages may be displayed in the LCD when booting the Alti IP 600H 600PH Message Definition CHECK FW Checking firmware CHECK MEMORY Checking memory INIT NETWORK Initializing network LOAD FAILED Failure to load the image into memory NETWORK FAILED Network initialization failed TFTP FAIL Failure downloading TFTP UPDATE FAILED Firmware update failed UPDATE OK Firmware update successful update APP S1 Appears when Boot Download is set to TRUE The Alti IP 600H 600PH will show this message when it is rebooted
15. more members 2 Get incoming call whose Caller ID and Caller Name is displayed on the LCD Call waiting tone is played 3 Press the ENTER button to answer the incoming call and all other conference members are still in conference 4 Press a v UP DOWN keys and select one of the members in conference displays ConfHold then press the CONF button to join the incoming caller to the conference The user who initiates the conference call can select the other conference member s call and drop it from the conference To drop a conference member Connect to conference with two or more members 2 Use UP DOWN keys to select the member to disconnect 3 Press the 4 BACK key to disconnect this caller 4 If conference initiator hangs up feature becomes unavailable to all other conference members The number of parties allowed in a conference call depends on the AltiServ system In general up to 6 parties are allowed 46 Alti IP 600H Manual Appendix A Configuration Menu 1 Press 7 then ENTER button 2 Use the navigation buttons to select configuration menu e a v UP DOWN keys allows you to scroll through text and select features displayed in LCD screen FORWARD key is for menu selection e BACK key returns to previous configuration menu or deletes the last digit input 3 Press ENTER button to access selected menu setting Handset To switch between handset
16. other Q queue a collection of calls waiting to be served Queued calls in AltiWare are handled on a first in first out basis R RAS Remote Access Service RJ 11 The commor telephone jack Usually wired with four wires the red and green signify the tip and ring circuits RJ 45 The common telephone jack Usually wired with eight wires the red and green signify the tip and ring circuits router protocol dependent device that connects subnetworks together S server any computer whose function in a network is to provide user access to files printing communication and other services static IP address a permanent IP address that is assigned to a node in an IP or TCP IP network 54 Alti IP 600H Manual subnet mask the method used for splitting IP networks into a series of subgroups or subnets The mask is a binary pattern that is matched up with the IP address to turn part of the host ID address field into a field for subnets System Speed Dialing this feature allows the user to access a system wide directory of commonly called numbers that have been condensed into a two or three digit code on the telephone dial pad T TCP IP Transmission Control Protocol Internet Protocol A full set of protocols used on the Internet TDM Time Division Multiplexing TFTP Trivial File Transfer Protocol a version ofthe TCP IP FTP protocol that has no directory or password capability tran
17. phone user can enter a destination IP address followed by and make an outgoing call through the IP network to reach AltiWare or another Alti IP 600H phone Also the IP phone can accept incoming calls originating from AltiWare or another Alti IP 600H phone Normal Operation In normal operating mode the Alti IP 600H should have been registered with the phone server and logged in as an extension The time and extension appear in the LCD screen and all phone features are enabled Note To make the Alti IP 600H work in normal operating mode open the firewall port 10032 for the phone server Refer to the A tiWare OE ACC System Installation amp Administration Manual or ACM System Administration Manual for information on other firewall ports for H 323 Alti IP 600H Manual 8 CHAPTER 3 Installation These steps describe procedures for installing and configuring the Alti IP 600H locally through manual setup or plug and play To install and configure the phone remotely refer to Remote Installation on page 18 Manual Setup To manually set up the Alti IP 600H phone perform the following steps 1 Network Setup Find out the settings for the following this information will be needed later to configure the Alti IP 600H AltiWare Server IP Address DHCP if DHCP is not used obtain the Alti IP 600H phone s IP address from the System Administrator Gatekeeper Auto Discovery if gatekeeper auto discover is not
18. screen and is now in normal operating mode 12 00PM x599 Otherwise refer to Troubleshooting on page 40 8 Ifyou wish to change soft keys you can set up IP Phone properties in AltiWare as described in Step 2 AltiAdmin ACM Admin Setup AltiGen IP Phone Configuration Window on page 9 Plug and Play Setup After IP Phone is Started If you have already started your phone and wish to execute the Plug and Play feature perform the following steps 1 Power up the IP phone the phone should be in basic mode BASIC IDLE 2 Press 7 ENTER to go to the IP phone configuration menu 3 Press 2 ENTER to restore default settings 4 Reboot the phone by unplugging the power and replugging OR pressing 4 BACK key until in Basic mode The IP phone will automatically go to normal operating mode after reboot 5 Enter extension number and password 6 Thetime and extension is displayed in the LCD screen after the phone has been successfully logged on to AltiServ 12 00PM x509 7 Setup IP Phone properties in AltiWare as described in Step 2 AltiAdmin ACM Admin Setup AltiGen IP Phone Configuration Window on page 9 8 Setupis complete For further configuration of settings for the Alti IP 600H 600PH refer to Configuring Phone Settings on page 23 Alti IP 600H Manual 17 Remote Installation To install the Alti IP 600H at a remote location using a DSL connection with or without a router hub
19. 1 10 15 6 3275 INACTIVE Timo Di 3276 INACTIVI y Une Display an MEI Offset 0000 y Fomat fozooPm 12H v Debug 3278 INACTIVI Enable Telnet Dump Debug Trace 3280 mactv FIR ni _ UT INACTIVI Server g INACTIVLY fs gt ResetIPPhone Boot Download Wess p z AppyTo _CopyFrom Cancel Am Figure 3 IP Phone Configuration Window The left side of the IP Phone Configuration window displays all the Alti IP phone extensions that have been set up in the system Alti IP 600H Manual 10 After creating the IP extensions you can set the following parameters Parameter Soft Key 1 10 Description Corresponds to the 10 soft keys on the Alti IP 600 Use the drop down list to assign one of the following functions to the desired keys N A when selected the corresponding soft key cannot be used BLF Busy Lamp Field when selected enter an extension number in the field below this will be associated with the corresponding soft key to automatically dial this extension number the button light next to this soft key indicates that the extension number is busy You can select the Play Beep Tone check box to also have the IP phone play an audible beep or one of 6 different ring tones when the extension number is ringing Note The BLF feature can only be assigned to internal extension numbers not outside numbers Feature Code when selected enter an AltiServ feature code in the field b
20. IP 600H The Alti IP 600H class of AltiGen IP phones is an H 323 compliant business telephone that provides voice communication over an IP network The Alti IP 600H provides functionality similar to traditional analog phones including automatic redial on hook dialing hands free operation 10 programmable keys LCD display and headset port support The main components of the phone are illustrated below Figure 1 and defined in the following table Figure 1 Alti IP 600H Alti IP 600H Manual 1 d 1 LCD Screen tat Figure 2 Alti IP 600H Top View Multi use displays features such as time phone number caller ID call waiting line call status and call time 2 PC Access Port Connects to PC 10 100 PC 3 Network Port 4 AC Adapter Port Connects to network 10 100 SW Connects to power outlet Alti IP 600H Manual 2 Soft Keys 1 10 10 soft keys can be configured as a BLF Busy Lamp Field key an AltiServ feature code a speed dial key Directory key Line Park key a Call Record key a phone setting key or Headset key set up by the System Administrator in AltiAdmin ACM Admin Note The lower left Soft Key is set up as FLASH by default This can be re assigned in AltiAdmin ACM Admin AltiGen IP Phone Configuration The phone setting key once set up by the system administrator can be configured as a feature code or speed dial key directly from the user s IP Phone using
21. S or NO to indicate whether Discovery Discovery GateKeeper discovery is enabled IP Phone will automatically find GateKeeper Enable NAT Network gt Enable Set whether NAT is enabled or Disable NAT disabled NAT Address Network gt NAT Sets the NAT server s public IP Address address Modifying DHCP Settings Dynamic Host Configuration Protocol DHCP automatically assigns IP addresses to devices when they are connected to the network Enabling DHCP The Alti IP 600H automatically enables DHCP by default but you can reset the protocol if it becomes disabled using the following steps Press 7 ENTER button 2 Use to select Network then press the Enter key 3 Scroll to Enable DHCP If DHCP is disabled the option displays as DHCP Enabled NO 4 Press v DOWN key to enable DHCP Alti IP 600H Manual 25 Disabling DHCP If you do not use DHCP in your network you can disable DHCP before manually assigning an IP address to the Alti IP 600H To disable DHCP use the following steps Note Procedures involving configuring IP settings cannot be completed when DHCP is enabled in your network 1 Press 7 ENTER button 2 Use a v to select Network then press the Enter key 3 Scroll to Enable DHCP If DHCP is enabled the option displays as DHCP Enabled YES 4 Press v DOWN key to disable DHCP Configuring IP Settings Use these guidelines when manually configuring the IP settings Ens
22. alk AltiReport and SuperQ are trademarks or registered trademarks of AltiGen Communications Inc All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers Copyright O AltiGen Communications Inc 2005 All rights reserved Printed in U S A 05 2005 4290 0010 5 0A Contents Contents 2 ee i Warranty u a RR TIS Vien Dee v Preface About This Manual oo ooooooomo m o vii CHAPTER 1 An Overview of the Alti IP 600H 1 Hardware Components 000 cece eee 4 New in Version Level 12XX 11 1 0 0c eee eee eee 4 CHAPTER 2 System Network Requirements oo ooooooo oo o 7 System Requirements 00 0 eee eect eee eens 7 Network Requirements unnu ununun 7 AltiAdmin ACM Admin Configuration Requirements 7 AltiGen IP Phone Service 00 cece eee ee eee 8 Plug and Play Feature 0 0 cece cece cee 8 Basic Mode eiii epe Rec rar 8 Normal Operatiotr erro qu to CERDO Ede SE 8 CHAPTER 3 Installation o ooooooococmoororormmors o lt roro ro 9 Manual Set p 00 04 Mien eo la ne det 9 Plug and Play Setup 0 0 eee 16 Plug and Play Setup Before IP Phone is Started 16 Plug and Play Setup After IP Phone is Started 17 Remote Installation 4 caos sede a PLEBE rt 18 Verifying the Phone Startup Process 22222220220 19 Resolving Errors Upon Startup o ooooooo
23. ation Speed Lamp Field AltiServ and enter the Speed Dial entries Feature Code Line Park for the appropriate extension s Phone Setting Speed Dial Then go to AltiGen IP Phone Directory or Headset Configuration on the previously configured by Management Menu go to the the System Administrator desired extension and set the Soft key 6 is configured appropriate soft key to the desired as FLASH by default All function BLF Feature Code other soft keys are set to Phone Setting Speed Dial Phone Setting by default Directory Speaker Enables use of speaker Feature does not require special phone configuration to work Speed Dial Quickly dials a specified In AltiAdmin go to Extension number that has been Configuration gt Station Speed previously stored and enter the Speed Dial entries for the appropriate extension s Then go to AltiGen IP Phone Configuration on the the Management Menu go to the desired extension and set the appropriate function key to Speed Dial and enter the speed dial code in the field below Transfer Transfers an active call to Feature does not require special XSFR another number configuration to work You cannot use this button to flash after using it to transfer a call If you want to reconnect to a call after using the XSFR button you must use the BACK key Voice Mail Enables access to voice The VM count that appears in the VM messages LCD displays new messages previo
24. bers 56 Alti IP 600H Manual Index A activating IP extension 15 active logon while another handset is already logged on 20 activity display 31 additional features 39 address AltiGen Communications Inc ii AltiAdmin setup 14 AltiAdmin configuration requirements 7 AltiAdmin setup 9 AltiGen Communications phone numbers ii AltiGen Communications Inc address ii AltiGen IP Phone Service 8 Alti IP 600 AltiAdmin setup 9 connection setup 14 illustration 1 AltiWare Server 23 ARP 39 Assigning 27 assigning a local IP address 26 assigning anetwork mask 29 assigning a TFTP server 27 29 assigning NAT 29 audio standards 39 auto answer 33 B basic mode 8 BLF 33 Boot Download 24 C call accounting Index tables 39 call control protocols 39 call record 12 CONFERENCE button 4 Configuring 29 configuring IP settings 26 configuring NAT 29 configuring phone settings 23 configuring startup network settings 14 configuring TFTP options 27 29 connection setup 14 D DHCP 39 dial pad 3 dimensions 39 directory soft key 11 disabling DHCP 26 display workgroup status 34 distinctive ringing 30 DNS 39 dsplay workgroup status IP phone 13 E enable DHCP 24 enable gatekeeper 25 enable NAT 25 enabling DHCP 25 ENTER button 3 extension number 23 extension password 23 F firewall considerations 40 firewall port configuration 8 G GateKeeper Discovery 25 gateway 25 glossary 51 Alti IP 600H Manual 57
25. d through the IP phone s setup menu by pressing 7 then the ENTER button 4 y UP DOWN keys selects YES or NO in the LCD display gt FORWARD key selects menu 4 BACK key returns to previous menu The following tables describe each setting and corresponding the menu path Important Please note that the configuration in AltiAdmin will override the Alti IP 600H phone s local configuration after the IP Phone is registered If the IP Phone s local configuration is changed while in Basic mode these changes will be overwritten by AltiAdmin settings Also after the IP Phone is successfully registered with AltiServ the IP Phone will overwrite the AltiWare IP address and network related settings on the server Note Several of these settings can be configured through AltiAdmin by the System Administrator System Settings Setting Menu Path Sub Menu Description Extension System gt Ext Number Sets the IP phone s extension Number Set IP Extension number Number Extension System gt Ext Sets the IP phone s extension Password Password Set IP password Extension Password AltiWare System gt AW Server Sets the AltiWare server s IP address Server AltiWare IP Address Alti IP 600H Manual 23 Current System Current AW Displays the current Alti Ware AltiWare server s IP address assigned to the phone Hour Offset System Hour Offset Sets the time offset from the AltiWare server s t
26. dow Only this key can be configured as FLASH Headset When selected the user will be able to activate a third party headset certified by AltiGen By default the lower right Soft key is set up as Headset From AltiAdmin ACM Admin go to AltiGen IP Phone Configuration on the Management Menu go to the desired extension and set the lower right soft key 10 to Headset Hold Places an active call on hold When multiple Call Waiting Feature is enable at the extension the use can put multiple incoming calls on hold and retrieve using the phone s UP DOWN keys and ENTER button Pressing HOLD while onhook will retrieve last hold call Supports up to 9 hold calls Intercom ICOM Connects you directly to the callee s intercom after exactly one ring Feature does not require special configuration to work Alti IP 600H Manual 35 Line Park A parked call line appearance can be assigned as a programmable Parked Call Line button by the administrator When connected to a caller the call can be parked by pressing the Parked Call Line button If a call is parked at a Parked Call Line its LED light is on The call can be picked up by pressing the Parked Call Line button Go to AltiGen IP Phone Configuration on the Management Menu go to the desired extension and set the appropriate function key to Line Park When configured by the administrator the IP phone can
27. e eee eens 40 Troubleshooting un en eee eye oe Se EDU 40 ECD Messages oeste e seo es ee teense ee 43 Local Menu Configuration Messages 2 2 22 220220 43 Alti IP 600H Manual ii Alti IP 600H 600PH Running Messages 2 22 22 43 IP Phone Boot Messages 000 cece eee eee ene 45 User Reference iii ia nina aa Os 45 GOSS ALY ee ee a Sia widen 8 edes 51 Inder IE a E E 57 Alti IP 600H Manual iii Alti IP 600H Manual iv Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period If a product proves to be defective in material or workmanship during the warranty period AltiGen Communications will at its sole option repair refund or replace the product with a like product How Long the Warranty Is Effective All AltiGen Communications products are warranted for one 1 year for all parts from the date of the first end user purchase Whom the Warranty Protects This warranty is valid only for the first end user purchaser What the Warranty Does Not Cover 1 Any product on which the serial number has been defaced modified or removed 2 Damage deterioration or malfunction resulting from a Accident misuse neglect fire water lightning or other acts of nature unauthorized product modification or failure to follow instructions supplied with the product b Repair or attempt
28. ed repair by anyone not authorized by AltiGen Communications c Any damage of the product due to shipment d Removal or installation of the product e Causes external to the product such as electric power fluctuations or failure f Use of supplies or parts not meeting AltiGen Communications specifications g Normal wear and tear h Any other cause which does not relate to a product defect 3 Shipping installation set up and removal service charges How to Obtain Service End user customers should contact your Authorized AltiGen Dealer for service Authorized AltiGen Dealers must follow the steps below for service Alti IP 600HManual y 1 Take or ship the product shipment prepaid to your AltiGen distributor or to AltiGen Communications Inc All materials being returned to AltiGen must have an associated RMA number RMA numbers are issued by AltiGen Customer Service and can be obtained by calling 1 888 ALTIGEN 258 4436 or faxing an RMA form available from the AltiGen website at http www altigen com partner product htm to 510 252 9738 attention to Customer Service AltiGen reserves the right to refuse return of any material that does not have an RMA number The RMA number should be clearly marked on the outside of the box in which the material is being returned For example Attn RMA 123 AltiGen Communications Inc 4555 Cushing Pkwy Fremont CA 94538 Upon authorization of return AltiGen will decide whe
29. elow this will be associated with the corresponding soft key to dial this feature code Speed Dial when selected enter the speed dial code in the field below this will be associated with the corresponding soft key to dial this speed dial code Directory when selected allows the user to press the function key from the IP phone to access the IP extension s station speed dial directory using the UP DOWN arrows to scroll through the list then off hooking or pressing the Speaker button to call the number The extension s station speed dial can be configured through AltiView AltiAgent or AltiAdmin ACM Admin Line Park when selected use the drop down list to the desired Line Park line ID Alti IP 600H Manual 11 Parameter Description SoftKeyl Call Record when selected the IP phone user can start and 10 cont or stop voice recording on demand In the Extension Configuration screen on the General page Record on Demand to Extension VM must be enabled in the Personal Call Recording Options field Press key to start recording press the key again to stop recording There is no pause function When the call is recording the light will be on Recorded conversations can then be played back through voice mail or accessed at a centralized location WARNING Listening in to or recording a conversation without the consent of one or both parties may be a violation of local state and federal privacy laws It is the responsibilit
30. ened e IfNAT is used make sure NAT is enabled and NAT address is set up correctly Phone does not show anything on LCD display Check the power source to be sure the Alti IP 600H phone is receiving power Poor voice quality Make sure a switch is used rather than a hub in the corporate LAN e G 711 provides better voice quality f VoIP is set up over WAN set priority queuing on the WAN router Make sure WAN QoS is okay by pinging a few hundred packets from remote site and observe packet loss and network latency Adjust jitter buffer to accommodate network latency Register failed e Check to make sure the extension number and extension password is set up properly and that the IP extension is enabled e Check to make sure the IP Phone Services is started in AltiWare e fIP Phone is associated with a physical phone with the same extension number use 27 to activate the IP Phone to normal operating mode 42 Alti IP 600H Manual Appendix A LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing Menu Configuration Message Definition conf timeout After 2 minutes inside the configuration menu if no action is taken LCD will show this message and then quit the menu conf exception During configuration an unknown exception occurred Saved The changed configuration was saved into memory
31. est queue time and the last four digits of the workgroup number the second line shows the agent state H 323 Allows you to set the Jitter Buffer in milliseconds the delay used to buffer voice packets received from the IP network The Jitter Buffer should be adjusted according to the WAN bandwidth allocated to data traffic To allow NAT support for the IP extension check the Enable NAT button and enter the public IP address of the NAT router Time Offset a per phone based configuration allows the phone to Display display a different time based on location Format a per phone based configuration allows the phone to display 24 hour or 12 hour AM PM TFTP Allows you to assign the TFTP Server to which the IP phone can connect to for updating firmware when necessary Enter the IP address of the TFTP Server in the Server field To update IP phone image the administrator can check the Reset IP Phone and Boot Download check box options to reset and download image to update the phone Debug When enabled allows the Alti IP 600 phone to connect to Telnet for debugging Notes IMPORTANT Please note that the configuration in AltiWare will override the Alti IP 600H phone s local configuration after the IP Phone is registered If the IP phone s local configuration is changed while in Basic mode these changes will be overwritten by AltiAdmin ACM Admin settings Also after the IP Phone is successfully registered with the syste
32. following messages are displayed in succession CHECK MEMORY RAM checking state CHECK FW Firmware checking state BOOTING NOW Initialization of hardware LCD network DSP etc INITIALIZING update APP S1 S5 8 You may verify the new version of firmware in the phone s configuration menu 7 ENTER then scroll to System gt Version Info Resolving Errors Upon Startup If an error occurs during rebooting the LED light of Soft Keys 1 through 4 will remain on to indicate an error status These errors represent hardware failures within the Alti IP 600H LED 1 light on memory check failed LED 2 light on network failed LED 3 light on DHCP failed LED 4 light on attached IP address failed If the phone successfully passes through these stages it has started up properly Otherwise refer to Troubleshooting on page 40 Alti IP 600H Manual 28 Configuring NAT NAT Network Address Translation is the translation of an IP address used within one network to a different IP address known within another network One network is designated as the inside network the other is the outside The Alti IP 600H can be enabled to support H 323 behind NAT The Alti IP 600H will be able to work behind a regular NAT router without any special implementation for H 323 For more detailed information regarding NAT configuration guidelines and implementation refer to the AltiWare OE ACC or ACM System Admi
33. h the IP Phone Configuration page in Alti Ware Administrator To use the headset the user can go offhook or onhook by pressing the headset button Note For the Alti IP 600H if using Plantronics H91N or H101N headsets in order to plug in these headsets to the headset port a separate Plantronics cable should be used and must be ordered separately part 27190 01 Alti IP 600H Manual 21 Operation Notes When using 26 and 27 to log out in the Alti IP 600H must be onhook Using the speaker button to use 26 or 27 will not work Two dial tones are always heard when going offhook on the Alti IP 600H If two calls ring into the Alti IP 600H at the same time and the user attempts to answer the second call the IP phone will automatically connect the user to the first call The user should reboot the Alti IP 600H after disconnecting the LAN cable to the phone The user should reboot the Alti IP 600H after changing the IP address or DHCP setting If the Alti IP 600H is configured for a public IP address you can call other public IP address devices Ifthe Alti IP 600H is configured for a private IP address you can call other private IP address devices that you can see or that are on your subnet The daisy chaining of Alti IP 600H phones is not supported Alti IP 600H Manual 22 CHAPTER 4 Configuring Phone Settings A set of phone related parameters system settings and network settings can be configure
34. ich is only available after registering the Alti IP 600H with the phone server and logged in as an extension Hardware Components The following hardware items are included in this package Alti IP 600H Set Phone receiver AC Adapter Input 100 240V Output DC 5V 2A Power cord Network cable New in Version Level 12XX Configurable BLF ringer Distinctive ringing support Activity display Auto answer mode Workgroup queue status display Alti IP 600H Manual 4 Headset port support e Call Record Alti IP 600H Manual 5 Alti IP 600H Manual 6 CHAPTER 2 System amp Network Requirements System Requirements AltiWare OE 4 5A or higher Note A lower version of AltiWare may cause the IP phone to lose several advanced features resulting in use as a very basic H 323 phone AltiGen OE 4 5A Gatekeeper or higher to support Plug and Play functionality Network Requirements Network connection the IP phone must have TCP IP connection to the related AltiWare system Important Make sure a switch is used rather than a hub in the corporate LAN DHCP Server to get dynamically IP address when necessary TFTP Server to update the IP phone firmware when necessary GATEKEEPER for Plug and Play feature AltiAdmin ACM Admin Configuration Requirements e The Alti IP 600H requires a virtual extension to be created as an IP extension in AltiAdmin to handle call processing Refer to the Setting Up
35. ime TFTP Server System gt TFTP Server Sets the TFTP server IP address for Save TFTP Server IP updating firmware Address Boot System gt Boot After firmware image upgrade Download Download submenu changes to No Used mainly for upgrading or troubleshooting On the next boot the phone will download the new firmware from the TFTP server if set to YES Note Make sure to launch TFTP32 exe When downloading the phone key pad is disabled Emergency System gt Emergency Sets the IP phone s emergency Number Num number Emergency System gt Emergency Sets the IP phone s emergency Gateway GW gateway IP address Version System Version Indicates the version number of the Information Info Read only version IP Phone information Network Settings Setting Menu Path Sub Menuj Description Enable DHCP Network gt Enable Set YES or NO to indicate whether DHCP Dynamic Host Configuration Protocol DHCP is being used by the IP phone to retrieve new IP address upon boot up Alti IP 600H Manual 24 Local Network Local Sets the IP phone s local address Address Address only shows if DHCP is disabled Network Network Network Sets the IP phone s network mask Mask Mask only shows if DHCP is disabled Gateway Network Gateway Sets the Gateway IP address Enable Network gt Enable Set whether GateKeeper is enabled or Gatekeeper Disable disabled GateKeeper GateKeeper Network gt GK Setto YE
36. l 59
37. m the IP phone will overwrite the AltiWare IP address and network related settings on the server Alti IP 600H Manual 13 IMPORTANT When updating the Alti IP 600H phone s firmware it is recommended that administrators perform any updates after normal business hours or when the IP phone is not in use If the Alti IP 600H phone is in use during an update the call will be disconnected The Apply To button works with the following parameters General H 323 TFTP Server field only Reset IP Phone and Boot Download options cannot be applied to multiple extensions and Debug This only works when the Alti IP 600H is operating in basic mode When setting up Alti IP 600H connections you must connect the Alti IP 600H to the network and to a power source before using it When the Alti IP 600H is booted up without the PC port plugged in the PC port defaults to 10Mbps Ifthe PC port is to be used the user should plug in both the LAN port and PC port before the IP phone is booted Theuser should reboot the Alti IP 600H under any ofthe following conditions after disconnecting the LAN cable to the phone after changing the IP address or DHCP setting after rebooting the PC To connect the Alti IP 600H a Connect an Ethernet cable from the IP PBX to the network port on the phone b Connect the handset to the receiver jack c Connect an Ethernet cable from another network device such as a desktop computer
38. n 31 31 lt ext gt XSFR button 41 41 loc gt ccoo 81 26 27 22 XSFR button lt ext gt XSFR button lt ext gt XSFR button 50 Alti IP 600H Manual XSFR button 40 XSFR button 15 lt aa gt Individual Call Pickup a specific station System Call Pickup any station ringing Personal Call Park Personal Call Park Pickup System Call Park System Call Park Pickup Line Park Pickup Hands Free Intercom Mode Hands Free Manual Answer Mode Station Log Out Phone must be onhook Station Log In Phone must be onhook Enter Account Code before dialing Enter Account Code mid call Do Not Disturb Call Forwarding Remote Call Forwarding Feature Status Check Station Speed Dial Setup Outside Call Blocking operator only Operator Off Line operator only Overhead Paging Overhead Paging by Trunk Group Paging for Alti IP phone users List Feature Tips Silent System Call Park Ready to receive workgroup calls Not ready to receive workgroup calls Transfer to AltiGen Voice Mail System Transfer to Auto Attendant Transfer to a User s Voice Mail Consultation Glossary A Alti IP 600H 600PH AltiGen s H 323 compliant business telephone that provides voice communication over an IP network ASCII American Standard Code for Information Interchange B Boot to cause the computer to start executing instructions BPS Bits Per Second The number of bits
39. nistration Manual Note If more than one Alti IP 600H phone sits behind NAT a VPN tunnel is required to connect between the NAT router and the corporate router Assigning NAT By default NAT is not enabled If you connect the Alti IP 600H behind a NAT router you may manually assign the NAT router s public IP address to this field To assign the NAT address use the following steps Press 7 ENTER button Use v to select Network then press the ENTER button Scroll to Enable NAT Press v DOWN key to select YES Press the ENTER button Use 4 BACK key to return to the Network menu then select NAT Address Qv Uwe d oom Use the buttons on the dial pad to enter the new NAT address using the key to enter periods Use BACK key to correct any mistakes 7 Press the ENTER button Setting Ring Tones The Alti IP 600H Phone has three 3 ringing tones available To set the ring tone Alti IP 600H Manual 29 1 Press 6 ENTER 2 Scrollto SELECT RING and press ENTER or FORWARD key 3 Scroll to desired ring tone 0 2 or press 0 1 or 2 on the dialing pad then press ENTER Distinctive Ringing Support Ifthe Distinctive Ring options are enabled by the System Administrator in AltiAdmin ACM Admin General page of System Configuration you may have three different ring cadences that distinguish the types of calls Internal call 1 ring External call 2 ring Operator call 3
40. ns Firewall Considerations If using a firewall in the AltiWare environment the following network ports are used Client Server TCP UDP AltiAdmin AltiWare DCOM 35 135 AltiConsole AltiLink 0025 AltiControl AltiLink 0025 AltiReach AltiLink 0015 AltiView AltiAgent AltiLink 0025 VM Service 0028 Supervisor AltiLink 0025 Internal External CDR 0027 Logger CDRSearch AltiLink 0025 Internal External CDR 0027 Logger 0029 TAPI Client TAPI Gateway 0026 Alti IP 600H AltiGen IP Phone Service 10032 Gatekeeper 1718 1719 VoIP H 323 H 225 VoIP H 323 H 225 720 VoIP Message VoIP Message Waiting 49151 Waiting VoIP H 245 VoIP H 245 From 49152 to N VoIP RTP VoIP RTP VoIP ATPS VoIP ATPS 10032 Web Client AltiLink 10025 NetMeeting Chat 1720 plus VoIP ports described above a It is recommended that this be run only in an intranet b N 49152 62 number of boards 1 Troubleshooting The following table provides the most common problems an end user may encounter For Alti IP 600H phone questions or problems not listed here 40 Alti IP 600H Manual Appendix A contact AltiGen Technical Support Problem Symptom Solution AltiWare is unreachable Check to make sure the AltiWare IP address in the IP Phone is set up correctly Check the Alti IP 600H phone s IP address network mask and default gateway Check to make sure you can ping the Alti IP 600H phone s address fr
41. om AltiWare Check to make sure the IP Phone Services is started in AltiWare E heck AltiWare IP address in AltiAdmin IP Phone onfiguration menu QQ Image update failed If setting Boot Download to YES after the phone reboots and if the setting still says YES the boot failed Check the Alti IP 600H phone s IP address network default gateway settings Check the network connection Check the TFTP server IP address and make sure the TFTP server is running PING from the TFTP server to the Alti IP 600H Check to make sure app mid bin and dsp bin files exist in TFTP server directory IP Phone registered then goes back to Basic mode Check network connectivity by pinging from AltiServ to the IP Phone C C heck if IP Phone Service is running heck if there is a duplicate IP address by unplugging the Ethernet cable on the IP Phone then pinging the Alti IP 600H phone s IP address Check the extension s IP address in AltiAdmin to find out if another user is trying to login using the same extension number Use 27 ENTER to login again and see if problem persists No IP Address Check if DHCP is enabled If YES check network connection If NO check DHCP Server setting Check if Alti IP 600H phone s IP address is configured Alti IP 600H Manual 41 Troubleshooting One way connection Make sure firewall setting has all the TCP UDP ports required by AltiWare op
42. omoooo 19 Active Logon While Another Handset is Already Logged On To the Same Extension 0 cece cece e 20 Alti IP 600H Manual i Restoring Default Settings su 0 eee eee eee 20 Rebooting the Alti IP 600H 0 2 0 0 cece eee eee 20 Configuring Phone Setting Soft Keys 22220 20 Dialing an IP Number Directly from the Alti IP 600H 21 Headset Port Support 0 0 eee eee 21 Operation Notes 0 cece n 22 CHAPTER 4 Configuring Phone Settings o ooooooomomo m o 23 System Settings iioi a a R 23 Network Settings corras pal 24 Modifying DHCP Settings 0 esses 25 Enabling DHCP 2 et eee eer eet ees 25 Disabling DHCP 0 0 eee e 26 Configuring IP Settings 0 0 eee eee eee een ee 26 Assigning a Local IP Address 2 00000 ee eee ee 26 Assigning a TFTP Server sls 27 Updating Phone Firmware eese 27 Resolving Errors Upon Startup 00000000 28 Configuring NAT 0 0 cece eee eens 29 Assigning NAT 0 0 0 cece s 29 Setting Ring Tones 0 0 2 0 cece cee nee 29 Distinctive Ringing Support 0 2 00 e eee eee 30 Workgroup Status Display 30 Activity Display o oooooooomorrrrorrr ees 31 CHAPTER 5 Phone Functions o ooooooooomomomommm2ocs2 roo 33 Appendix A aioe E E IT iS 39 Specifications a Shee ang 39 Firewall Considerations 0 0 0 cece eee ee
43. onfigure the soft key to store a speed dial number or feature code To configure a soft key with phone setting enabled Alti IP 600H Manual 20 Press 6 then the ENTER button 2 Scroll to the program key to configure 3 Enter the appropriate digits for the speed dial number or feature code The digits will be automatically dialed when this function key is pressed Dialing an IP Number Directly from the Alti IP 600H To dial an IP number directly from the Alti IP 600H phone set enter the IP address using the key to enter periods followed by the key Notes This only works when the Alti IP 600H is operating in basic mode If the Alti IP 600H is configured for a public IP address you can call other public IP address devices Ifthe Alti IP 600H is configured for a private IP address you can call other private IP address devices that you can see or that are on your subnet Headset Port Support Important Contact AltiGen for the most current list of certified headsets A headset port is added to the back of the phone chassis When enabled by the administrator the IP phone user will be able to activate a third party headset The pin outlet for headset support 1s specified below Pin 1 Tx Pin 2 Rx1 Pin 3 Rx2 Pin 4 Tx The port has a separate volume control and voice stream switching among speaker handset and headset The 10th programmable key is assigned as the headset offhook onhook switch throug
44. ork domain can log onto and access his or her account from any system in the domain network mask also known as the subnet mask network server networking software that responds to I O or computes requests from a client machine Windows NT network servers can be implemented either as Server processes or as drivers O offhook refers to a telephone set when the receiver is not resting in the base This usually initiates a dial tone from the receiver Alti IP 600H Manual 53 One Number Access a feature of AltiWare that allows users to create a list of phone numbers that the system can use to track users and connect them with an incoming call if they are not at their extension desk onhook the term used to describe a telephone in the idle state or with the receiver still resting in the base P physical extension is associated with a physical port and device An extension is created by default as a physical extension as opposed to a virtual or workgroup extension unless there are no more physical ports available ping Packet INternet Groper a unit of data routed between an origin and a destination in a network port a communication channel through which a client process communicates with a protected subsystem protocol A set of rules and conventions by which two computers pass messages across a network medium Networking software generally implements multiple levels of protocols layered one on top of the
45. outstanding the first line shows the Call n n display If the agent is a member of multiple workgroups you can use 4 w to view the queue status of all workgroups the agent belongs to This feature can be enabled or disabled through the Display Workgroup Status check box in the AltiGen IP Phone Configuration Page in AltiAdmin ACM Admin Activity Display When the Alti IP 600H user calls an extension in the system which has Activity codes set up if the call goes into RNA handling or the destination user has DND enabled the Activity code is displayed on the IP phone Note This feature is not available in Basic Mode Also the activity displayed on the IP phone may truncate the caller ID caller name Alti IP 600H Manual 31 Alti IP 600H Manual 32 Phone Functions CHAPTER 5 The Alti IP 600H provides a broad range of call handling and dialing features directly on the phone and through the AltiWare system The following section lists the supported telephony features a brief description and additional configuration notes where applicable Feature Auto Answer Description When a call comes in the IP phone will ring for a specified number of seconds connect the call and automatically answer through the speaker or headset Configuration Notes Press 6 ENTER scroll to enable disable Auto Answer Mode set number of seconds to ring before answering 1 20 and select from speaker or headset as the Auto Answer
46. play an audible beep or one of 6 different ring tones when a call is parked at the Parked Call Line When configured by the administrator an alternate way to pick up a Parked Call Line call is to use 51 line number if the Parked Call Line is not assigned to the phone The LED for Parked Call Line button will be lit up and turns off when the parked call is picked up the caller hangs up or the call is routed to IVR Auto Attendant Mute While on a call mutes Feature does not require special conversation configuration to work Program Soft Associates Soft Key with Go to AltiGen IP Phone Keys a speed dial number or Configuration on the feature code that can be Management Menu go to the configured directly on the desired extension and set the IP Phone appropriate function key to Phone Setting The user will be able to configure this key directly from the IP Phone by pressing 6 ENTER Redial Redials the last number Feature does not require special dialed configuration to work Redials up to last 16 calls Redials up to 32 digits Release Releases a call from the Feature does not require special connected state configuration to work Alti IP 600H Manual 36 Ring Tones Select from one of three Press 6 ENTER scroll to ring tones SELECT RING and select from 0 2 Soft Keys Quickly performs a In AltiAdmin go to Extension 1 10 specified function Busy Configuration gt St
47. rings EET x DNIS Distribution List Logout Reason Activity Holiday System Speed Call Restriction Account Code Country u s 4 amp Canada y r Distinctive Ring Enable Distinctive Ring Enable Operator Call Priority Ringing Enable Workgroup Call Priority Ringing Figure 4 Distinctive Ring Options General Page System Configuration Workgroup Status Display The AltiGen IP phone can be enabled to display workgroup status While the agent is in idle state the first line in the LCD displays QL number of workgroup queued calls up to 99 QT current longest queue time in minutes e WG last four digits of the workgroup number The second line in the LCD displays one of the following agent states LOUT logout NRDY not ready DND do not disturb Alti IP 600H Manual 30 FWD forwarding Note The area is blank if the agent is in any other state QL5 QT12 WWG2000 NRDY Figure 5 Alti IP 600H Workgroup Display example In the workgroup display example QL5 indicates there are five calls in the queue QT12 indicates the one of the calls has been queued for 12 minutes WG2000 indicates Workgroup 2000 NRDY indicates the agent is not ready When a call rings the agent or the when the agent is making an outgoing call the second line of the LCD is changed to Caller ID or dialed digits display and the first line stays the same However when more than one call is
48. sfer this feature redirects a call to another extension the AltiGen Voice Mail System or operator U UDP User Datagram Protocol a communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol URL Uniform Resource Locator the address that defines the route to a file on the Web or any other Internet facility user s the person or persons accessing the features and functions of the AltiWare product V virtual extension an extension not associated with a physical port that allows for guest access to the AltiGen Voice Mail System features and telephone sharing environments Users of a virtual extension have to log in before accessing the system features assigned to it Ww workgroup telephones arranged in groups within a particular organizational function for example marketing sales service etc Each workgroup is assigned a pilot number When the pilot number is dialed the system scans the list of extensions comprising the workgroup and connects the call to the first available idle extension number If no extensions are available the call is placed in that workgroup s queue Alti IP 600H Manual 55 workgroup pilot number an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members When the pilot number is dialed the call is distributed to the workgroup mem
49. such as call handling voice mail and web interface This guide contains the following chapters and appendices Chapter 1 An Overview of the Alti IP 600H provides an overview and description of the Alti IP 600H Chapter 2 System and Network Requirements describes configuration requirements Chapter 3 Installation describes how to properly install the Alti IP 600H how to configure network settings and operation notes Chapter 4 Configuration describes how to configure phone settings for the Alti IP 600H Chapter 5 Phone Functions provides on overview of the Alti IP 600H basic functions Appendix A provides phone specifications tips for troubleshooting the Alti IP 600H LCD message information and user reference information Glossary Index Overview The Alti IP 600H Administration Manual provides information about how to set up connect cables to and configure an Alti IP 600H phone It also provides information on how to configure the network and IP settings and how to change the settings and options of the Alti IP 600H phone The administrator guide also includes reference information such as IP phone call flows and compliance information Alti IP 600H Manual vii Related Documentation Alti IP 600H Quick Reference Card AltiWare OE ACC System Installation and Administration Manual or AltiContact Manager System Administration Manual viii A ti IP 600H Manual CHAPTER 1 An Overview of the Alti
50. t the appropriate function key to Call Record In the Extension Configuration screen on the General page select Record on Demand to Extension VM in the Personal Call Recording Options field Press key to start recording press the key again to stop recording There is no pause function When the call is recording the light will be on Recorded conversations can then be played back through voice mail or accessed at a centralized location Conference CONF Initiates a conference and adds in other parties one at a time Single Call Waiting Multiple Call Waiting or Live Call Waiting must be enabled in AltiAdmin ACM Admin in order to conference incoming calls The user who first initiates the conference call can select another conference member s call and drop it from the conference simply by disconnecting the call If the conference initiator hangs up this feature becomes unavailable to all other conference members Display Workgroup Status Displays the workgroup status of the user in the LCD From AltiAdmin ACM Admin go to AltiGen IP Phone Configuration on the Management Menu go to the desired extension and select the Display Workgroup Status check box Alti IP 600H Manual 34 Flash Signals PBX that special instructions will follow By default the lower left Soft Key is set up as FLASH This can be re assigned in AltiAdmin through the AltiGen IP Phone Configuration win
51. tension number an arbitrary number of two to five digits that matches a station to a particular user F Firewall a set of related programs located at a network gateway server that protects the resources of a network from users of other networks FLASH a sudden brief signal Activated by depressing the flash key on the telephone pad if one has been configured or by a quick press and release of the receiver button switch hook FXS Foreign Exchange Subscriber An analog interface for direct connection ofa telephone set to a digital multiplexer G Gateway allows H 323 terminals to communicate with terminals configured to other protocols by converting protocols A gateway is the point where a circuit switched call is encoded and repackaged into IP packets GMT Greenwich Mean Time Mean solar time of the meridian at Greenwich England used as the basis for standard time throughout the world H H 323 An International Telecommunications Union ITU T standard that describes packet based video audio and data conferencing http or HTTP Hypertext Transfer Protocol The Internet protocol used to manage communications between Web clients browsers and servers IMAPA Internet Message Access Protocol Version 4 IP Address a 32 binary digit number that identifies each sender or receiver of information that is sent in packets across the Internet ISP Internet Service Provider J jack the mate for a plug
52. teps for plug and play setup will vary depending on whether or not the Alti IP 600H Phone has been started When the Alti IP 600H is started for the first time it can support plug and play to enable the phone to automatically register itself to AltiServ If the Alti IP 600H has already been started follow the instructions Plug and Play Setup After IP Phone is Started on page 17 Important Notes e Touse the Plug and Play feature the user s IP Phone must be on the local LAN with AltiServ There can only be one 1 AltiServ on the LAN e Gatekeeper auto discovery uses broadcast UDP packets which work in the LAN or VPN environment but not through the public IP network Plug and Play Setup Before IP Phone is Started To set up your IP Phone to properly execute the Plug and Play feature perform the following steps BEFORE YOU START THE PHONE Ensure the AltiGen GateKeeper is running and configured to point to the AltiWare system 2 Ensure DHCP server is up and running 3 Ensure that there are enough IP addresses 4 Ensure that there is an available virtual extension with the IP extension feature enabled and dynamic IP address is selected 5 Power up the IP Phone 6 Enter the extension number and password 7 The phone will attempt to register as shown in the LCD screen REGISTERING Alti IP 600H Manual 16 Ifthe phone successfully passes through these stages the phone shows the time and extension in the LCD
53. ther the malfunctioning product will be repaired or replaced 2 To obtain warranty service you will be required to provide a the date and proof of purchase b serial number of the product c your name and company name d your shipping address e a description of the problem 3 Foradditional information contact your AltiGen Dealer or AltiGen Communications Inc via e mail at support altigen com Effect of State Law This warranty gives you specific legal rights and you may also have other rights which vary from state to state Some states do not allow limitations on implied warranties and or do not allow the exclusion of incidental or consequential damages so the above limitations and exclusions may not apply to you Sales Outside the U S A For AltiGen Communications products sold outside of the U S A contact your AltiGen Communications dealer for warranty information and services vi Alti IP 600HManual Preface About This Manual This document provides the required steps to get the Alti IP 600H phone up and running on a Voice over IP VoIP network For complete and detailed information on procedures that you need to perform on AltiGen s AltiWare application or other network devices refer to the AltiWare OE System Installation and Administration Manual or AltiContact Manager System Administration Manual Another document the A ti IP 600H Quick Reference Card covers basic end user phone features and AltiServ functions
54. to the access PC port on the phone d Connect the power plug to the AC Adapter port 3 Configuring Startup Network Settings If you are using DHCP you do not need to configure anything Proceed to Step 5 If you are not using DHCP you must configure these network settings on the Alti IP 600H after installing the phone on the network Local IP address Alti IP 600H Manual 14 IP subnet mask Default gateway IP address Configuring the AltiWare IP Settings If you are using Gatekeeper Auto Discovery you do not need to configure anything Proceed to Step 6 If you are not using Gatekeeper Auto Discovery you must manually configure the Alti Ware IP address setting into the Alti IP 600H Refer to Configuring IP Settings on page 26 Activate the IP Extension Once the device is initialized the user must follow these steps to activate the IP Extension Note Theuser must be running AltiGen s Gatekeeper service for full functionality a With the handset onhook press 27 then the ENTER button b Enter your extension number and password when prompted c The phone will attempt to register as shown in the LCD screen REGISTERING Ifthe phone successfully passes through these stages the phone shows the time and extension in the LCD screen and is now in normal operating mode 12 00PM x509 Otherwise refer to Troubleshooting on page 40 Alti IP 600H Manual 15 Plug and Play Setup The s
55. transmitted per second C configure to determine and assign the equipment cabinet or chassis contents and location of each card as well as software parameters D DHCP Dynamic Host Configuration Protocol a protocol that lets network administrators manage centrally and automate the assignment of Internet Protocol IP addresses in an organization s network DNS Domain name system used to address translation to convert H 323 IDs URLs or e mail IDs to IP addresses DNS is also used to assist in locating remote gatekeepers and to reverse map raw IP addresses to host names of administrative domains Do Not Disturb DND when this feature is selected all incoming calls to the user s extension are denied If the station has system forwarding instructions the calls will be automatically redirected to another extension Attendant or operator DTMF Dual Tone Multi Frequency are the low and high frequency tones that comprise touch tone signals DSP Digital Signal Processor A microprocessor with an architecture that is particularly optimized to perform mathematical algorithms that manipulate digital signals Dynamic IP Address An IP address that is automatically assigned to a client station in a TCP IP network typically by a DHCP server Network devices that serve multiple uses such as server and printers are usually assigned static IP addresses Dual Tone Multi Frequency see DTMF Alti IP 600H Manual 51 E ex
56. urethe default gateway IP address in on the same subnet as the host IP address e When inputting IP addresses into the Alti IP 600H use the key to enter periods For example 209 120 12 8 would be inputted as 209 120 12 8 Assigning a Local IP Address The IP address 1s the unique logical address identifying each host computer on a TCP IP network An IP address is a 32 bit number expresses as four decimal numbers from 0 to 255 separated by periods To assign an IP address use the following steps 1 Press 7 ENTER button Use v to select Network then press the ENTER button Scroll to Local Address Press the ENTER button or FORWARD key GY xS Xu opo Use the buttons on the dial pad to enter a new IP address using the key to enter periods Use the BACK key to correct any mistakes 6 Press the ENTER button Alti IP 600H Manual 26 Assigning a TFTP Server The default TFTP Server is set to 0 0 0 0 To assign the TFTP server use the following steps Press 7 Use 4 w to select System then press the ENTER button Scroll to TFTP Server Press ENTER button or FORWARD key Y dee Ebo x Use the buttons on the dial pad to enter the new TFTP server address using the key to enter periods Use the 4 BACK key to correct any mistakes 6 Press the ENTER button Updating Phone Firmware Note Ifusing TFTP Server Application TFTPD32 included in the CD ROM copy the following files
57. used obtain the AltiWare IP address Firewall Refer to Firewall Considerations on page 40 2 AltiAdmin ACM Admin Setup AltiGen IP Phone Configuration Window To configure the Alti IP 600H phone with AltiAdmin ACM Admin select AltiGen IP Phone Configuration from the Management menu Alti IP 600H Manual 9 This opens the AltiGen IP Phone Configuration window where after setting up an IP extension you can set the following parameters for the IP extension y Function Key Y PhoneSeting 2 Phone Setting y 3 Phone Setting y 4 Phone Setting 5 Phone Setting Y i F Play Tone FF Play Tone Play Tone T Play Tone Call Record Bep z Bep z Bep z Bep z 7 Phone Setting 8 Phone Setting 3 Phone Setting 10 Phone Setting Y ACTIVE 2114 INACTIVI 3195 INACTIVI 3196 INACTIVI 3197 INACTIVI 3249 INACTIVI 3255 INACTIVI 3256 INACTIVI 3257 INACTIVI 3258 INACTIVI 3259 INACTIVI 3260 INACTIVI ai CM E Play Tone F Play Tone T Play Tone T Play Tone T Play Tone AM Beep al Beep Eee y Bess E Beep 7 3265 INACTIVI 3266 INACTIVI p General Workgroup Status 3267 INACTIVI ion BCMMO0407 010B 1224 A 3268 INACTIVI Verion IT Display Workgroup Status 3263 INACTIVI i 1 30 we AliSer 10 10 14 2 m 3271 INACTIVI 3272 INACTIVI eeni Jitter Buffer O ms 3273 INACTIVI 3274 INACTIVI T Ensbenat
58. usly heard messages are not included Alti IP 600H Manual 37 Alti IP 600H Manual 38 Appendix A Specifications Network Protocols Call Control Protocols Audio Standards 5 Keypad Features amp A Handset LCD LED LAN Memory Additional Features Dimensions Power H 323 RTP RTCP TFTP TCP UDP DHCP DNS ARP ICMP Telnet H 323 Vocoder ITU G 711 PCM one low bit rate G 723 1 Acoustic Echo cancellation supporting high quality speakerphone 12 standard dialing keys 0 9 6 Feature keys Redial Voicemail Intercom Conference Transfer Hold 10 Function keys can be set to Busy Lamp Field AltiServ feature code speed dial directory line park flash or headset Adjustable Speaker Ring Handset volume control 2x 16 Character LCD Display Provide features such as time calling party name calling party number digits dialed extension number number of new voice mails DND FWD and system information Hold Mute Speaker Conference Forward Intercom Release Message waiting indicator 2 Standard 10 100 Base T RJ 45 Ports One for network to phone connection and one hub port for connection from phone to PC Flash ROM 4M stores boot ROM software imaging and configuration data DSP images DRAM 8M stores runtime program and data Headset port 210x 175 x 75 mm External power brick SVDC 1 5A Alti IP 600H Manual 39 Firewall Consideratio
59. will attempt to register as shown in the LCD screen REGISTERING Alti IP 600H Manual 18 Ifthe phone successfully passes through these stages the phone shows the time and extension in the LCD screen and is now in normal operating mode 12 00PM x509 Note The Alti IP 600H AltiWare IP address TFTP IP address and other network related configuration parameters will override the AltiAdmin s settings when the phone registers with AltiServ Other parameters will still be overridden by the AltiAdmin settings as before Otherwise refer to Troubleshooting on page 40 Set up IP Phone properties in AltiWare as described in Step 2 AltiAdmin ACM Admin Setup AltiGen IP Phone Configuration Window on page 9 Verifying the Phone Startup Process After the Alti IP 600H has power connected to it the phone begins its automatic booting process by cycling through these steps 1 2 3 All LED lights will be on The LCD screen displays ATGN BOOT on the first line On the second line of the LCD screen the following messages are displayed in succession CHECK MEMORY RAM checking state CHECK FW Firmware checking state BOOTING NOW Initialization of hardware LCD network DSP etc INITIALIZING Resolving Errors Upon Startup If an error occurs during booting the LED light of Soft Keys 1 through 4 will remain on to indicate an error status These errors represent hardware failures
60. within the IP Phone LED 1 light on memory check failed Alti IP 600H Manual 19 LED 2 light on network failed LED 3 light on DHCP failed LED 4 light on attached IP address failed If the phone successfully passes through these stages it has started up properly Otherwise refer to Troubleshooting on page 40 Active Logon While Another Handset is Already Logged On To the Same Extension If another analog phone or IP phone is already logged on to the same extension rebooting the Alti IP 600H will not register the phone successfully The user must press 26 on the associated physical phone IP phone then on the IP phone use 27 ENTER to actively log onto AltiServ Once the extension is logged on and activated the calls will then be redirected to this IP Phone Important Also the user should not use the VM option to logon the Alti IP 600H Restoring Default Settings To automatically restore the original default settings for the Alti IP 600H 1 Press 7 then press the ENTER button 2 Press 2 then press the ENTER button Rebooting the Alti IP 600H To reboot the Alti IP 600H press 3 then press the ENTER button Note When the Alti IP 600H is rebooted the Alti Ware IP address setting Is set back to the original configuration Configuring Phone Setting Soft Keys When the soft key is set to Phone Setting in the IP Phone Configuration window of AltiAdmin the IP Phone user can c
61. y of the users of this feature to assure they are in compliance with all applicable laws PhoneSetting when selected the IP phone user will be able to program the corresponding soft key as a speed dial or feature code key directly from the IP phone using 6 then ENTER Note Upon initial installation the lower left soft key is set up as FLASH by default This key can be re assigned in AltiAdmin using the AltiGen IP Phone Configuration window No other soft keys can be configured to FLASH All other soft keys are initially defaulted to Phone Setting Headset when selected the IP phone user will be able to activate a third party headset certified by AltiGen General Allows you to specify the IP address of the AltiServ system the Alti IP 600 phone is connected to The version of software associated with AltiServ is automatically displayed in the Version field To allow the extension user to have password protected configuration functionality from the phone itself check the Enable Config Password checkbox and assign a numerical password When the extension user attempts to configure features the user will need to enter the assigned password to proceed Alti IP 600H Manual 12 Parameter Description Display When enabled allows the Alti IP 600 phone to display Workgrou workgroup queue status While the agent is in idle state the first p Status line of the LCD displays the number of queued calls the current long

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