Acer 8431 Laptop User Manual
Contents
1. NOTE Please ensure that the resolution setting of the second monitor is set to the manufacturer s recommended value Acer Backup Manager NOTE This feature is only available on certain models Acer Backup Manager is a simple three step process that allows you to create backup copies of your entire system or selected files and folders according to a schedule or as you need to To start Acer Backup Manager press the Acer Backup Manager key above the keyboard Alternatively you can go to Start All Programs Acer Backup Manager Acer Backup Manager This will open the Welcome screen from this screen you will be taken through the three steps to setup scheduled back ups Click Continue to proceed to the following screen Click the button and follow the onscreen instructions 1 Select the content you want to back up The less content you select the quicker the process will be but it will increase your risks of losing data 2 Select where you want the backup copies to be stored You will need to select an external drive or your D drive Acer Backup Manager cannot store a backup on the source drive 3 Select how often you want Acer Backup Manager to create back ups Once you have finished these three steps backups will be created according to the schedule You can also create backups manually by pressing the Acer Backup Manager key If you wish to change your settings a2. 39 Removing the Battery Pack 40 Removing the HDD and 41 Remove Keyboard 44 Remove FFC of main board and sub board 45 REMOVEFPONG 8 obe otii d uer aad usd da Hu rd Gr 48 Disassembling the External Module 50 Disassembling the HDD Module 50 Troubleshooting 51 system Check Procedures 52 External Diskette Drive Check 02 Table of Contents External CD ROM Drive Check 52 Keyboard or Auxiliary Input Device Check 52 Memory CHECK arus ccr 53 Power System unes xau e aid o ue uxor DA ot We SO d o3 Touchpad heck 2236626 oae fe o eor Keg dur Ecce dede 54 Power On Self Test POST Error Message 55 Index or Error lt 56 InsydeH20 BIOS Beep Codes 59 Index of Symptom to FRU Error Message 63 Intermittent Problems 67 Undetermined Problems
3. 68 WOO VOW LT 69 Jumper and Connector Locations 69 70 FRU Field Replaceable Unit List 71 TravelMate 8471 8431 Exploded Diagram 72 TravelMate 8471 8431 FRU 75 System Specifications Features Below is a brief summary of the computer s many features Operating system Genuine Windows Vista Genuine Windows 7 NOTE Windowsl Vista Capable PCs come with Windows XP installed and can be upgraded to Windows Vista For more information on Windows Vista and how to upgrade go to Microsoft com windowsvista Platform Intel Core 2 Duo processor Intel Core 2 Solo processor Intel Celeron mobile processor Mobile Intel GS45 Express Chipset Intel Wireless WiFi Link 5100 Acer InviLink Nplify 802 11b g Draft N Acer InviLink 802 11b g D DD UD D DO System memory Dual Channel SDRAM support Up to 2 GB of DDR3 1066 MHz memory upgradeable to 4 GB using two soDIMM modules Up to 4 GB of DDR3 1066 MHz memory upgradeable to 8 GB using two soDIMM modules Display 16 9 aspect ratio 14 0 HD 1366 x 768 Graphics Mobile Intel 5545 Express Chipset Mobility Radeon HD 4330 Audio High definition audio support MS Sound compatible Built in microphones Chapter 1
4. 001 47 002 47 003 Chapter 6 RUBBER HINGE CAP 47 TTPON 004 TravelMate 47 NAMEPLATE TM8471 40 TTPON 001 NAMEPLATE TM8431 40 TTPON 002 SCREW SCREW 125040M PATCH 86 PCRON 002 SCREW 4 5 0 8 86 TTXON 002 SCREW I M2 5 3MM M 4 5MM 0 8MM NI 86 AP50N 001 PATCH SCREW M2 3 PATCH 86 005 SCREW M2 5 9 86 TTPON 001 SCREW M2 5 7 86 TTPON 002 SCREW M2 3 GROSS 86 TTPON 003 SCREW 2 2 86 TTPON 004 SPEAKER SPEAKER 23 TTPON 002 Chapter 6 85 86 Chapter 6
5. Drag the icons to match your monitors Identify Monitors 2 Default Monitor on Resolution Low i Highest 32 bit xxxx by xxxx pixels How I get the best display Advanced Settings L9 Cancel Apply Acer GridVista is a handy utility that offers four pre defined display settings so you can view multiple windows on the same screen To access this function please go to Start All Programs and click on Acer GridVista You may choose any one of the four display settings indicated below OE BA Double vertical Triple primary at left Triple primary at right or Quad Acer Gridvista is dual display compatible allowing two displays to be partitioned independently Acer GridVista is imple to set up 1 Run Acer GridVista and select your preferred screen configuration for each display from the taskbar 2 Drag and drop each window into the appropriate grid 18 Chapter 1 3 Enjoy the convenience of a well organized desktop v Extend Desktop to External Monitor Grid Configuration Display 1 NONE X Display 2 gt LI Single Options Double vertical About Triple primary at left GF Acer 5 95 Management B N hh EH Triple primary at righ sty Processor Quad Exit
6. dci ale Ste eae ye A coSed a 15 Su Une deut ere Ld arte 16 Using the system utilities 17 Acer Backup Manager 19 Power management 20 Acer Powersmart KOy uu ui cc eeu y reo Mte eh 20 Acer eRecovery Management 20 BUM Ddckup UISCE aa aiaa o iade a 21 RO dri iu GG Man uec o tak 21 Hardware Specifications and Configurations 23 BIOS Setup Wty 27 System Utilities 27 INVOKING BIOS 2 5 a iro c Ur oae oe RR s AR 28 MOMAN zr lue pea dh PIE E Ir pu uel 28 MA ind iat Stee Arten orm Stade das Sp dubie edad 29 SECU odas Blu 31 sS M ah tess defeat fie 34 35 BIOS 2 PT 36 Machine Disassembly and Replacement 37 General IMTOFMALNOM arti Beo iod DO dot pe Dod eb ed ds 38 Before YOUBET e CRF Cede eeu dpt Seda 38 Disassembly Procedure Flowchard 39 Main unit disassembly flow chart 39 LCM module disassembly flow chart
7. Error Message List No beep power on indicator turns off and LCD is blank No beep power on indicator turns on and LCD is blank No beep power on indicator turns on and LCD is blank But you can see POST on an external CRT Power source battery pack and power adapter See Power System Check on page 53 Ensure every connector is connected tightly and correctly Reconnect the DIMM LED board System board Power source battery pack and power adapter See Power System Check on page 53 Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board Reconnect the LCD connectors LCD inverter ID LCD cable LCD inverter LCD System board No beep power on indicator turns on and a blinking cursor shown on LCD during POST Ensure every connector is connected tightly and correctly System board No beep during POST but system runs correctly Speaker System board Chapter 4 InsydeH2O BIOS Beep Codes Chapter 4 Verify Real Mode Disable Non Maskable Interrupt NMI 06 tat io ravers rt ise win ina POST aves Initialize CPU registers L 98 L 98 rita aces a POST raves Initialize component iva tert its POST anes ars contr wor ang wm boot rte Pos
8. LCD CABLE WO CCD CABLE 50 TTPON 013 CCD 1 0M SUYIN CN1014 S36D OV05 R LAVENDER G 57 PCRON 001 CCD MODULE 1 0M CHICONY of TTXON 001 Chapter 6 CASE COVER BRACKET ASSEMBLY Chapter 6 TOUCH PAD BRACKET 60 TTPON 001 3G COVER 60 TTPON 002 RAM COVER 60 TTPON 003 HDD COVER 60 TTPON 004 UPPER CASE W FP 60 TTPON 005 UPPER CASE WO FP 60 TTPON 006 LOWER CASE 60 TTPON 007 ODD BEZEL 60 TTPON 008 ODD BRACKET 60 TTPON 009 HDD HOLDER 42 TLKON 006 HDD CONNECTOR 20 TLKON 001 79 80 LCD COVER 14 W CCD 60 TTPON 012 LCD BEZEL 14 W CCD 60 013 LCD COVER 14 WO CCD 60 TTPON 014 LCD BEZEL 14 WO CCD 60 TTPON 015 LCD HINGE 33 TTPON 001 LCD HINGEL 33 TTPON 002 DVD RW DRIVE ODD TOSHIBA Super Multi DRIVE 9 5mm Tray DL 8X TS U633A LF W O bezel SATA KU 00801 031 ODD PANASONIC Super Multi DRIVE 9 5mm Tray DL 8X UJ892 LF W O bezel SATA KU 00807 068 ODD HLDS Super Multi DRIVE 9 5mm Tray DL 8X GU10N LF W O bezel FW AP03 HF SATA KU 0080D 046 Chapter 6 HDD SSD HDD 160GB 5400RPM SATA SEAGATE ST9160310AS CORSAIR LF F W 30303 KH 16001 034 HDD TOSHIBA 2 5 5400RPM 160GB MK1655GSX LIBRA SATA LF F W FG011J KH 16004 006 HDD HGST 2 5 5400RPM 160GB HTS545
9. 80Port P 33 KB P 34 n Flash ROM P 32 GP FP Board lide Pad P 33 IN Out Minicard Board Minicard Board Audio Board PLL RTM675T 606 VD GRT TSSOP 64P P 24 266MHz x2 CPU NB 100MHz x7 48MHz x2 ICH SC 33MHz x6 14MHz x2 ICH SIO 27MHz 96MHz 1 MiniCard 1 WLAN Port 1 P 33 MiniCard 1 3G Port 1 P 33 GbE RJ45 RTL8111CA P 33 P 33 Board Audio Board TPM Board Analog Out P 33 EASY PORT TMDS Cantiga USB Port3 ICH9M Analog Out ALC269X AC JACK LINE IN SPDIH RTL8111CA 19 1 Board Layout Top View Chapter 1 meea oa reo Audio board CNTR Bottom View 13 12 16 22 19 21 012 uvey TIE EE EE xl p a 5 B m 8 B e U SERE E ma a _ E 5 9 583 T 2l R T 480 neo RS T m 11 14 15 17 18 20 North Bridge 6 Chapter 1 Your Acer Notebook tour After setting up your computer as illustrated in the Just for Starters poster let us show you around your new Acer notebook Top View Crystal Eye Web camera for video communication 6 DLL Internal microphone for sound recording 755 s
10. CARD READER BOARD 55 005 TRANSFER BOARD 55 TTPON 006 HDD TRANSFER BOARD 55 TTXON 012 SIM CARD BOARD 55 TTPON 007 Chapter 6 DC IN BOARD 55 008 TOUCH PAD BUTTON BOARD WO FP 55 TTPON 009 TOUCH PAD BUTTON BOARD WO FP 55 TTPON 010 HOTKEY BOARD 55 TTPON 011 Cable POWER CORD 3PIN USA 27 001 POWER CORD EUR 27 002 POWER CORD SOUTH AFRICA 27 008 POWER CORD 3PIN DENMARK 27 AAMVN 010 POWER CORD ISRAEL 27 011 POER CORD 3PIN ITALIAN 27 009 POWER CORD 3PIN UK 27 004 POWER CORD 3PIN SWISS 27 006 POWER CORD AUSTRALIA W LABEL 27 003 POWER CORD CHINA 27 005 POWER CORD SOUTH AFRICA AIL 27 007 POWER CORD 3PIN TAIWAN 27 001 AUDIO BOARD CABLE 50 TTPON 001 BLUETOOTH CABLE 50 TTPON 002 RJ45 CABLE 50 TTPON 003 Chapter 6 77 78 SIM CARD BOARD CABLE 50 TTPON 004 DC IN BOARD CABLE 50 TTPON 005 DC IN BOARD FFC 50 TTPON 006 HDD TRANSFER BOARD CABLE 50 010 TOUCH PAD BUTTON BOARD CABLE 20P 50 TTPON 007 TOUCH PAD BUTTON BOARD CABLE 12P 50 TTPON 008 HOTKEY BOARD CABLE 50 TTPON 009 LCD CABLE W CCD CABLE 50 TTPON 012
11. 4 seconds System board Battery can t be charged See Check the Battery Pack on page 53 Battery pack System board PCMCIA Related Symptoms System cannot detect the PC Card PCMCIA PCMCIA slot assembly System board PCMCIA slot pin is damaged PCMCIA slot assembly Memory Related Symptoms Memory count size appears different from Enter BIOS Setup Utility to execute Load actual size Default Settings then reboot system DIMM System board Speaker Related Symptoms In Windows multimedia programs no sound Audio driver comes from the computer Speaker System board Internal speakers make noise or emit no Speaker sound System board Power Management Related Symptoms The system will not enter hibernation Keyboard if control is from the keyboard Hard disk drive System board The system doesn t enter hibernation mode Press Fn 0 and see if the computer enters and four short beeps every minute hibernation mode Touchpad Keyboard Hard disk connection board Hard disk drive System board The system doesn t enter standby mode after LCD cover switch closing the LCD System board Chapter 4 Chapter 4 The system doesn t resume from hibernation mode Hard disk connection board Hard disk drive System board The system doesn t resume from standby mode after opening the LCD LCD cover switch System board Battery
12. Black Norwegian Texture Keyboard ACER TM4T BAP31 Internal 14 KB 1140A 158 Standard 89KS Black Portuguese Texture Keyboard ACER BAP31 Internal 14 KB 1140A 159 Standard 88KS Black Russian Texture Keyboard ACER BAP31 Internal 14 KB 1140A 160 Standard 89KS Black SLO CRO Texture Keyboard ACER BAP31 Internal 14 KB 1140A 161 Standard 89KS Black Spanish Texture Keyboard ACER TM4T BAP31 Internal 14 KB 1140A 162 Standard 89KS Black Sweden Texture Keyboard ACER BAP31 Internal 14 KB 1140A 163 Standard 89KS Black Swiss G Texture Keyboard ACER TM4T BAP31 Internal 14 KB 1140A 164 Standard 88KS Black Thailand Texture Keyboard ACER TM4T BAP31 Internal 14 KB 1140A 165 Standard 89KS Black Turkish Texture Keyboard ACER BAP31 Internal 14 KB 1140A 166 Standard 89KS Black UK Texture Keyboard ACER BAP31 Internal 14 KB 1140A 168 Standard 88KS Black US International w Hebrew Texture Keyboard ACER BAP31 Internal 14 KB 1140A 169 Standard 89KS Black US w Canadian French Texture LCD LED LCD AUO 14 WXGA None Glare B140XW02 V3 LF LK 14005 009 LED LCD LPL 14 WXGA None Glare LP140WH2 TLB1 LF LK 14008 003 MIAN BOARD Mainboard TM8471 TM8431 Intel GS45 SU3500 UMA LF MB TTPOB 004 Mainboard TM8471 TM8431 Intel GS45 SU9400 UMA LF MB TTPOB 002 Mainboard TM8471 TM8431 Intel GS45 Celeron 723 UMA LF MB TTPOB 005 Mainboard TM847
13. Fn lt F12 gt press the up or down arrow keys respectively Scroll Lock does not work with some applications The embedded numeric keypad functions like a desktop numeric keypad It is indicated by small characters located on the upper right corner of the keycaps To simplify the keyboard legend cursor control key symbols are not printed on the keys Number keys on Type numbers in a normal manner embedded keypad Cursor control Hold Shift while using cursor Hold Fn while using cursor keys on embedded control keys control keys keypad Main keyboard Hold Fn while typing letters on Type the letters in a normal manner keys embedded keypad only for certain models 14 Chapter 1 Windows Keys The keyboard has two keys that perform Windows specific functions Chapter 1 Windows Pressed alone this key has the same effect as clicking on the Windows key 27 Start button it launches the Start menu It can also be used with other keys to provide a variety of functions gt Open or close the Start menu lt amp D Display the desktop lt gt E Open Windows Explore fy gt lt F gt Search for a file or folder lt amp lt G gt Cycle through Sidebar gadgets amp lt L gt Lock your computer if you are connected to a network domain or switch users if you re not connected to a network domain gt M Minimizes all win
14. Humidity non condensing operating 20 to 80 Non operating 20 to 80 NOTE only for certain models NOTE The specifications listed above are for reference only The exact configuration of your PC depends on the model purchased Chapter 1 3 System Block Diagram DVI D EASY TMDS Port USBO USB1 Port Port P 33 P 33 CR Board USB4 WLAN P 33 CR Board USB8 ALCOR AU6433B52 LCD P 31 CRT z P 31 USB2 Port P 33 Audio Board USB7 Camera P 33 Audio Board For USB9 Port P 33 FAN B CPU PARADE PS8101T P 37 VRAM DDR3 512Mb ATA HDD P 33 SSD HDD or BAP51 P 35 USB6 BlueTooth P 33 BAP51 Finger Printey Thermal Thermal EMC1402 17 LVDS RGB M92 S2 FCBGA 631pin P 38 HDD SATA 150 Board CR SATA 150 Board USB3 HUBX4 EASY Port USB 2 0 1 1 FP Board USB11 3G P 33 CPU 22mmx22mm Penryn SFF Penryn 956Pin P 15 16 FSB 1 05V 667 800 1066MHz DDR3 1 5V MCH 27mmx2 5mm 800 106 6MHz n n FCBGA 1363pin DDR3 1 5V 5 Cantiga SFF 800 1066MHz H P 26 P 25 ICH9M SFF FCBGA 569pin 1 Support S0 S3 state PCI Express 1 2 5GHz PCI Express x1 2 5GHz PCI Express 1 2 5GHz HDA 24MHz IntMic Stereo P 36 SPK P 36 LPC 3 3V 33MHz PMU amp KBC IT8502E L P 32 IN ALC269X GR Out
15. System to Factory Defaults Restore Restore your PC to factory default status All data on c drive will be deleted HF Settings Reboot needed 2 Help Restore Operating System and Retain User Data Restore only the operating system of your PC to the factory defaults Files from your user accounts will be transferred to This option will not remove persistent viruses or malware Reboot needed Reinstall Drivers or Applications Reinstall Factory Default Drivers or Applications Chapter 1 21 3 4 You can choose to restore the system from a factory default image or reinstall applications and drivers Follow the instructions on screen to complete the process Restore Windows Vista from backup discs To restore Windows Vista from your previously burned backup discs you will need to insert the first backup disc and enable the F12 Boot Menu via the BIOS Setup Utility 1 qr om x9 10 Turn on your computer and insert the first system recovery disc into the optical disc drive Restart your computer During startup when the Acer logo shows press the F2 key to enter BIOS Setup where you can set system parameters Use the left and right arrow keys to select the Main submenu Use the up and down arrow keys to select F12 Boot Menu Use the F5 or F6 key to change F12 Boot Menu to Enabled Press the ESC key to enter the Exit submenu press the ENTER key to Exit Saving Changes Press the E
16. battery status 1 Charging The light shows amber when the battery is charging 2 Fully charged The light shows blue when in AC mode 2 2 Multi in 1 Accepts Secure Digital SD MultiMediaCard reader Stick MS Memory Stick PRO MS PRO xD Picture Card xD I NOTE Push to remove install the card Only one card _ can operate at any given time xD Rear view Battery bay Houses the computer s battery pack Chapter 1 Left View 1 Ethernet RJ 45 port Connects to an Ethernet 10 100 1000 based network 2 Ventilation slots Enable the computer to stay cool even after prolonged use 3 C Acer EasyPort IV Connects to Acer EasyPort IV connector 4 3 External display Connects to a display device e g external monitor VGA port LCD projector 5 USB 2 0 ports Connect to USB 2 0 devices e g USB mouse USB camera Microphone in jack Accepts inputs from external microphones O Headphones Connects to audio line out devices e g speakers speaker line out jack headphones lt Right View 1 USB 2 0 port Connects to USB 2 0 devices e g USB mouse USB lt Optical driver Internal optical drive accepts CDs or DVDs Emergency eject Ejects the optical drive tray when the computer is hole turned off NOTE Insert a paper clip to the emergency eject hole to eje
17. menu In this menu user can change boot device without entering BIOS SETUP Utility CPU Type CPU Speed HDDO Model Name HDDO Serial Number HDD1 Model Name HDD1 Serial Name ATAPI Model Name System BIOS Version BIOS Version Serial Number Asset Tag Number Product Name Manufacturer Name UUID Chapter 2 Security Exit Intel R Core CPU XXXX GHz Hitachi 5545016 9 300 090227PBOBO0QNGO7WZA None None VXXXX Intel V1744 XXXXXXXXXXXXXXXXXXXX None TravelMate xxxx Acer XXXXXXXXXXXXXXXX 27 Invoking BIOS Setup The setup function can only be invoked by pressing F2 when Press F2 to enter Setup message is prompted on the bottom of screen during POST The setup uses a menu driven interface to allow the user to configure their system The features are divided into 5 parts as follows n n n n n Information Main Security Boot Exit Display the system informations allows the user to specify standard IBM PC AT system parameters Provides security settings of the system Allows the user to specify the boot options Allows the user to save CMOS setting and exit Setup NOTE You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found in the Item Specific Help part of the screen Read this carefully when making change
18. recharging or discharging Chapter 4 53 From Hardware 1 Power off the computer 2 Remove the battery pack and measure the voltage between battery terminals 1 and 6 ground See the following figure 3 If the voltage is still less than 7 5 Vdc after recharging replace the battery To check the battery charge operation use a discharged battery pack or a battery pack that has less than 5096 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temperature Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Check 54 If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the touchpad cables 2 Replace the touchpad 3 Replace the system board After you use the touchpad the pointer drifts on the screen for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the touchpad pointer This symptom is not a hardware problem No service actions are necessary if the pointer movement stops in a short period of time Chapter 4 Power On Self Test POST Error Message The POST error message index lists the error message and their possibl
19. shadow area message a uM NE INN 1 EN Display possible high address for UMB recovery MEE Display error messages Check for configuration errors Check for keyboard errors TEh Initialize coprocessor if present eon aii Ps vies ita airs ona R52 pes _ a E _ 8h Re initialize onboard I O ports Ce L8 ERRASSE WERT 45h 46h 48h 49h 4Ah 4Bh Ch 4Eh 50h 52h 54h 58h 59h 5Ah oBh oCh 60h 62h 64h 66h 67h 68h 69h 6Ah 6Bh 6Ch 6Eh 70h 72h 76h 7Ch 7Eh Chapter 4 Chapter 4 Oom OOO Deea BOS Daawa __ 0h iis py concer eateries of ATA ives opera 9h Initialize hard disk controllers o o Initialize local bus hard disk controllers rosea 2 9 9 B B Install CD ROM for boot Clear huge ES segment register DER Fixup Multi Processor table Check for SMART drive optional 1 2 Search for option ROMs One long two short beeps on checksum failure EE Shadow option ROMs Initialize security engine optional Set up Power Management Enable hardware interrupts 8Bh Ch aFh ef oreo Initia
20. 016B9A300 PANTHER B SATA LF F W C60F KH 16007 024 HDD 160GB 5400RPM SATA WD WD1600BEVT 22ZCTO ML160 LF F W 11 01A11 KH 16008 022 HDD SEAGATE 2 5 5400RPM 250GB ST9250315AS WYATT SATA LF F W 0001SDM1 KH 25001 016 HDD TOSHIBA 2 5 5400RPM 250GB MK2555GSX LIBRA SATA LF F W FG001J KH 25004 003 HDD HGST 2 5 5400RPM 250GB 5545025 9 300 PANTHER B SATA LF F W C60F KH 25007 015 HDD WD 2 5 5400RPM 250GB WD2500BEVT 22ZCTO ML160 SATA LF F W 11 01A11 KH 25008 021 HDD 320GB 5400RPM SATA SEAGATE ST9320320AS LF F W 0303 KH 32001 008 HDD TOSHIBA 2 5 5400rpm 320GB MK3263GSX SATA 8MB 68P LF F W FG020J KH 32004 003 HDD HGST 2 5 5400RPM 320GB HTS545032B9A300 PANTHER B SATA LF F W C60F KH 32007 007 HDD 320GB 5400RPM SATA WD WD3200BEVT 22ZCTO ML160 LF F W 11 01A11 KH 32008 013 HDD 500GB 5400RPM SEAGATE ST9500325AS WYATT SATA LF F W 0001SDM1 KH 50001 011 HDD TOSHIBA 2 5 5400RPM 500GB MK5055GSX LIBRA SATA LF F W FG001J KH 50004 001 HDD HGST 2 5 5400RPM 500GB HTS545050B9A300 PANTHER B SATA LF F W C60F KH 50007 009 HDD 500GB 5400RPM WD WD5000BEVT 227 0 ML250 SATA F W 01 01A01 KH 50008 013 HEATSINK THERMAL MODULE UMA 60 TTPON 010 THERMAL MODULE DISCRETE 60 011 Chapter 6 81 82 KEYBOARD Keyboard ACER TM4T BAP31 Intern
21. 1 Storage subsystem n 2 5 hard disk drive 2 5 solid state drive DVD Super Multi double layer drive Multi in 1 card reader Communication n n Integrated Acer Crystal Eye webcam WLAN e Intel Wireless WiFi Link 5100 Acer InviLink Nplify 802 11b g Draft N Acer InviLink 802 11b g WPAN Bluetooth 2 1 Enhanced Data Rate EDR WWAN UMTS HSPA at 850 900 1900 2100 MHz and quad band GSM GPRS EDGE 850 900 1800 1900 MHz LAN Gigabit Ethernet Wake on LAN ready Privacy control n n n Enhanced Acer DASP Disk Anti Shock Protection Acer Bio Protection fingerprint solution BIOS user supervisor HDD passwords Kensington lock slot Dimensions and weight 314 9 W x 235 D x 25 9 29 6 mm 13 46 x 9 25 x 1 01 1 16 inches 1 98 kg 4 37 lbs with 6 cell battery pack Power subsystem n n n n ACPI 3 0 62 16W 5600 mAh 3 pin 65W AC adapter ENERGY STAR Special keys and controls 88 89 93 key keyboard Touchpad pointing device Ports Acer EasyPort IV connector LJ Acer Bio Protection fingerprint reader Multi in 1 card reader SD MMC MS MS PRO xD USB 2 0 port External display VGA port Headphones speaker line out Chapter 1 Microphone in jack Ethernet RJ 45 port DC in jack for AC adapter Environment Temperature operating 5 C to 35 C Non operating 20 C to 65 C
22. 1G Intel GS45 SU9400 M92LP 512M LF MB TTTOB 002 Mainboard TM8471G Intel 5545 503500 M92LP 512M LF MB TTTOB 004 Chapter 6 83 84 MEMORY Memory NANYA SO DIMM DDRIII 1066 1GB NT1GC64BH8A1PS BE LF 64 16 0 07um KN 1GB03 031 SO DIMM 1GB DDRIII1066 MICRON MT8JSF12864HY 1G1D1 LF KN 1GB04 003 MEMORY SAMSUNG SO DIMM DDRIII 1066 1GB M471B2873EH1 CF8 LF 64 16 0 055UM KN 1GBOB 028 Memory ELPIDA SO DIMM DDRIII 1066 1GB EBJ11UE6BBSO AE F LF 64 16 0 065um KN 1GB09 011 Memory ELPIDA SO DIMM DDRIII 1066 1GB EBJ10UE8BDSO AE F LF 128 8 0 065um KN 1GB09 012 Memory HYNIX SO DIMM DDRIII 1066 1GB HMT112S6BFR6C G7 NO LF 64 16 0 055um KN 1GB0G 025 SO DIMM 2GB DDRIII1066 MICRON MT16JSF25664HY 1G1D1 LF KN 2GB04 004 Memory ELPIDA SO DIMM DDRIII 1066 2GB EBJ21UE8BBSO AE F LF 128 8 0 065um KN 2GB09 004 Memory ELPIDA SO DIMM DDRIII 1066 2GB EBJ21UE8BDSO AE F LF 128 8 0 065um KN 2GB09 006 MEMORY SAMSUNG SO DIMM DDRIII 1066 2GB M471B5673EH1 CF8 LF 128 8 0 055UM 2 012 Memory HYNIX SO DIMM DDRIII 1066 2GB HMT125S6BFR8C G7 NOLF 128 8 0 055um KN 2GB0G 014 Memory NANYA SO DIMM DDRIII 1066 2 NT2GC64B8HA1NS BE LF 128 8 0 07um KN 2GB03 012 MICROPHONE MICROPHONE 23 001 MISCELLANEOUS HDD INSULATOR 47 005 LCD BUMPER 47 TTDON 002 RUBBER AUDIO 47
23. CD Related Symptoms LCD backlight doesn t work Enter BIOS Utility to execute Load Setup LCD is too dark Default Settings then reboot system LCD brightness cannot be adjusted Reconnect the LCD connectors LCD contrast cannot be adjusted Keyboard if contrast and brightness function key doesn t work LCD inverter ID LCD cable LCD inverter LCD System board Unreadable LCD screen Reconnect the LCD connector Missing pels in characters LCD inverter ID Abnormal screen LCD cable Wrong color displayed LCD inverter LCD System board LCD has extra horizontal or vertical lines LCD inverter ID displayed LCD inverter LCD cable LCD System board Indicator Related Symptoms Indicator incorrectly remains off or on but Reconnect the inverter board system runs correctly Inverter board System board Power Related Symptoms Power shuts down during operation Power source battery pack and power adapter See Power System Check on page 53 Battery pack Power adapter Hard drive amp battery connection board System board The system doesn t power on Power source battery pack and power adapter See Power System Check on page 53 Battery pack Power adapter Hard drive amp battery connection board System board Chapter 4 The system doesn t power off Power source battery pack and power adapter See Power System Check on page 53 Hold and press the power switch for more than
24. List Accessory WIRELESS ANTENNA LEFT 50 TTPON 010 WIRELESS ANTENNA RIGHT 50 TTPON 011 Adapter ADAPTER DELTA 65W 19V 1 7X5 5X11 YELLOW ADP 65MH B A LV5 LF LF AP 06501 027 ADAPTER LITE ON 65W 19V 1 7X5 5X11 YELLOW PA 1650 22AG LV5 LF AP 06503 026 ADAPTER HIPRO 65W 19V 1 7X5 5X11 YELLOW HP A0653R3B 1LF LV5 LF AP 0650A 013 Battery Battery SANYO AS 2009D Li lon 352 SANYO 6 cell 4400mAh BT 00603 101 Battery SIMPLO AS 2009D Li lon 352 PANASONIC 6 cell 4400mAh BT 00607 109 Battery SIMPLO AS 2009D Li lon 352 SAMSUNG 6 cell 4400mAh BT 00607 110 Battery SANYO AS 2009D Li lon 3S2P SANYO 6 cell 5600mAh BT 00603 099 Battery SIMPLO AS 2009D Li lon 352 SAMSUNG 6 cell 5600mAh BT 00607 108 QUALCOMM 3G MODULE GOBI2000 LC 21300 011 HUAWEI 3G MODULE EM770W LC 21300 008 Chapter 6 75 16 LAN INTEL WLAN 512AG HMWG KI SPHO01 005 SHIRLEY PEAK 5100 897072 WIRELESS LAN BOARD 512 HMWG 5 01 003 SHIRLEY 5100 895373 HALF MINI CARD Foxconn Wireless LAN Atheros HB93 1x2 NI 23600 046 BGN HM BLUETOOTH BOARD Foxconn BRM 2046 BT2 1 T60H928 33 BH 21100 004 TOUCH PAD BOARD o9 T TPON 001 ODD EJECTION SET 55 TTPON 002 TOUCH PAD LOCK SET 55 TTPON 003 AUDIO BOARD 55 004
25. NOTE Make sure that the diskette does not have more than one label attached to it Multiple labels can cause damage to the drive or cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the diagnostics program 2 See if FDD Test is passed as the program runs to FDD Test 3 Follow the instructions in the message window If an error occurs with the internal diskette drive reconnect the diskette connector on the system board If the error still remains 1 Reconnect the external diskette drive DVD ROM module 2 Replace the external diskette drive CD ROM module 3 Replace the main board External CD ROM Drive Check Do the following to isolate the problem to a controller drive or CD ROM Make sure that the CD ROM does not have any label attached to it The label can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the diagnostics program 2 See if CD ROM Test is passed when the program runs to CD ROM Test 3 Follow the instructions in the message window If an error occurs reconnect the connector on the System board If the error still remains 1 Reconnect the external diskette drive CD ROM module 2 Replace the external diskette drive CD ROM module 3 Replace the main board Keyboard or Auxiliary Input Device Check 52 Remove the external keyboard if the
26. NTER key again to select Yes The system will reboot After rebooting when the Acer logo shows press the F12 key to open the Boot Menu Here you can select which device to boot from Use the arrow keys to select the IDE CD then press the ENTER key Windows will be installed from the recovery disc Insert the second recovery disc when prompted then follow the onscreen prompts to complete the restore Remove the recovery disc from the optical drive once the restore is complete Do this before rebooting your computer If you prefer to set the boot priority for long term use you should select the Boot submenu 1 22 Turn on your computer and insert the first system recovery disc into the optical disc drive Restart your computer During startup when the Acer logo shows press the F2 key to enter BIOS Setup where you can set system parameters Use the left and right arrow keys to select the Boot subme Use the up and down arrow keys to select the IDE CD device Use the F6 key to move the IDE CD device to the highest boot priority or use the F5 key to move other devices to a lower boot priority Ensure that the IDE CD device is the highest priority Press the ESC key to enter the Exit submenu press the ENTER key to Exit Saving Changes Press the ENTER key again to select Yes The system will reboot When you reboot Windows will be installed from the recovery disc Insert the second recovery disc when prompted then follow t
27. TravelMate 8471 8431 Series Service Guide Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw PRINTED IN TAIWAN Revision History Please refer to the table below for the updates made on TravelMate 8471 8431 service guide Copyright Copyright 2009 by Acer Incorporated All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated Disclaimer The information in this guide is subject to change without notice Acer Incorporated makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel is a registered trademark of Intel Corp
28. When you remove the stripe cover please be careful not to scrape the cover 37 38 General Information Before You Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack Chapter 3 Disassembly Procedure Flowchard The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing For example if you want to remove the system board you must first remove the keyboard then disassemble the inside assembly frame in that order Main unit disassembly flow chart Battery Audio VGA I O Main LCM Board Board Board Board Module LCM module disassembly flow chart LCM Mylar LCM Bezel LCM Panel Chapter 3 39 Removing the Battery Pack 1 Release the battery lock 2 Slide the battery latch then remove the battery NOTE Battery has been highlighted with the yellow circle as above image shows Please detach the battery and follow local regulations for disposal 40 Chapter 3 Removing the HDD and RAM 1 Remove two screws the HDD cover and remove HDD M2 5 4 5D 0 8T Chapter 3 41 42 2 Remove the screw on RAM cover and remove RAM M2 5 4 5D 0 8T NOTE RTC battery has been high
29. al 14 KB 1140A 167 Standard 88KS Black US International Texture Keyboard ACER TM4T BAP31 Internal 14 KB 1140A 143 Standard 88KS Black Arabic Texture Keyboard ACER BAP31 Internal 14 KB 1140A 144 Standard 89KS Black Belgium Texture Keyboard ACER BAP31 Internal 14 KB 1140A 145 Standard 89KS Black Brazilian Portuguese Texture Keyboard ACER BAP31 Internal 14 KB 1140A 146 Standard 89KS Black CZ SK Texture Keyboard ACER TM4T BAP31 Internal 14 KB 1140A 147 Standard 88KS Black Chinese Texture Keyboard ACER BAP31 Internal 14 KB 1140A 148 Standard 89KS Black Danish Texture Keyboard ACER TM4T BAP31 Internal 14 KB 1140A 149 Standard 89KS Black FR Arabic Texture Keyboard ACER BAP31 Internal 14 KB 1140A 150 Standard 89KS Black French Texture Keyboard ACER BAP31 Internal 14 KB 1140A 151 Standard 89KS Black German Texture Keyboard ACER BAP31 Internal 14 KB 1140A 152 Standard 88KS Black Greek Texture Keyboard ACER BAP31 Internal 14 KB 1140A 153 Standard 89KS Black Hungarian Texture Keyboard ACER TM4T BAP31 Internal 14 KB 1140A 154 Standard 89KS Black Italian Texture Chapter 6 Keyboard ACER BAP31 Internal 14 KB 1140A 155 Standard 93KS Black Japanese Texture Keyboard ACER TM4T BAP31 Internal 14 KB 1140A 156 Standard 89KS Black Nordic Texture Keyboard ACER BAP31 Internal 14 KB 1140A 157 Standard 89KS
30. asa eis L5 17h DER Initialize cache before memory autosize L3 contre ERR rsat roared Coie 2111 a NM Initialize POST Memory Manager Clear 215 KB base RAM 1 3 4 1 RAM failure on address line xxxx 1 3 4 3 RAM failure on data bits xxxx of low byte of memory bus Enable cache before system BIOS shadow 2Fh bus NENNEN MEER Initialize InsydeH2O Dispatch Manager sa sso 105 ROW rnd RES ed ator ess wih NOS wes G 1 59 60 POST device initialization 2 1 2 3 Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices 4h Initialize all video adapters in system 4B QuietBoot start optional Shadow video BIOS ROM 1 444 2 8 amp h Test keyboard 89h Set key click if enabled 58h 2 2 3 1 Test for unexpected interrupts Frits POST diay mnis Display prompt Press F2 to enter SETUP D NN 59 a on amp h Test extended memory address lines 86h Jump to User Patch1 8h Initialize Multi Processor APIC 68h Enable external and CPU caches Setup System Management Mode SMM area 9 6B Load custom defaults optional 6Ch Display
31. ch Re enter Password Boot This menu allows the user to decide the order of boot devices to load the operating system Bootable devices includes the distette drive in module bay the onboard hard disk drive and the CD ROM in module bay Infomation Main Security Boot Exit Item specific Help Boot prioroty order Use lt T gt or lt gt selecta device then press lt F6to move it up the List or lt F5 gt to move it down the list Press lt Esc gt to escape the menu IDEO Hitachi HT8545016B3A345 AIDEI IDE Network Boot USB HDD USB FDD 34 Chapter 2 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use Infomation Main Security Boot BGI Item specifiddelp Exit Saving Changes Exit System Setup and save your changes to CMOS Exit Discarding Changes Load Setup Defaults Discard changes Save changes The table below describes the parameters in this screen Exit Saving Changes Exit System Setup and save your changes to CMOS Exit Discarding Exit utility without saving setup data to CMOS Changes Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS Chapter 2 35 BIOS Flash Utility 36 The BIOS flash memory update is required for the following conditions 1 New versions of system programs 1 New features or op
32. chapter whenever ordering for parts to repair or for RMA Return Merchandise Authorization Please note that WHEN ORDERING FRU PARTS you should check the most up to date information available on your regional web or channel For whatever reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local government ordinance or regulations on how to dispose it properly or follow the rules set by your regional Acer office on how to return it Chapter 6 71 TravelMate 8471 8431 Exploded Diagram 72 09 603280030201 ADAPTER Ji 08 151080696601 ASSEMBLY BATTERY 07 151080764901 ASSEMBLY HDD 06 15108076510 ASSEMBLYMEMORY 1 Fes jsiogo77i6or 1 04 1151080764201 ASSEMBLY DISPLAY Chapter 6 04 03 00 01 Chapter 6 151080766501 ME ST yn 73 74 E i 19 51080770201 SSEMBLY COVERAG COVER 71 08 51080770401 ASSEMBLY COVER HDD COVER 71 16 510507653 assent vcas UR 1_ Chapter 6 TravelMate 8471 8431 FRU
33. clicking a mouse button rest your finger on the touchpad on the second tap and drag the cursor Access context menu Click once NOTE Illustrations for reference only The exact configuration of your PC depends on the model purchased NOTE When using the touchpad keep it and your fingers dry and clean The touchpad is sensitive to NOTE By default vertical and horizontal scrolling is enabled on your touchpad It can be disabled under Chapter 1 finger movement hence the lighter the touch the better the response Tapping harder will not increase the touchpad s responsiveness Mouse settings in Windows Control Panel 13 Using the Keyboard The keyboard has full sized keys and an embedded numeric keypad separate cursor lock Windows function and special keys Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off F11 F12 Num Lock Scroll Lock Caps Lock Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock When Num Lock is on the embedded keypad is in numeric mode The Fn lt F11 gt keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock When Scroll Lock is on the screen moves one line up or down when you
34. creen Also called Liquid Crystal Display LCD displays output Configuration may vary by models HEU Left and right speakers deliver stereo audio output Keyboard For entering data into your computer data into your computer Touchpad Touch sensitive pointing device which ied E icc MM like a computer mouse Chapter 1 7 7 Click buttons left The left and right buttons function like the left and right center and right mouse buttons The center button serves as Acer Bio Protection fingerprint reader supporting Acer FingerNav 4 way control function only for certain models Palmrest Comfortable support area for your hands when you use the computer Touchpad toggle Turns the internal touchpad on and off BjetButon Button Presses to eject the optical disk from the drive ED NE disk access Lights up when the optical drive is active indicator Indicates when the hard disk drive is active Lights up when Num Lock is activated Caps Lock Lights up when Caps Lock is activated Communication key Enables disables the WLAN 3G functions Backup key Launches Acer Backup Management for three step data backup Acer PowerSmart Puts your computer into power saving mode key Power button Turns the computer on and off Indicates the indicator computer s power status Chapter 1 Closed Front View 7 1 Battery Indicates the computer s
35. ct the optical drive tray when the computer is off 4 DC in jack Connects to an AC adapter 10 Chapter 1 Base view Connects to a Kensington compatible computer security lock NOTE Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer Insert the lock into the notch and turn the key to secure the lock Some keyless models are also available 1 Battery bay Houses the computer s battery pack 2 amp Battery lock Locks the battery in position 3 Memory Houses the computer s main memory WEN compartment 4 a Hard disk bay Houses the computer s hard disk secured with screws 5 Ventilation slots and Enable the computer to stay cool even after cooling fan prolonged use NOTE Do not cover or obstruct the opening of the fan 6 c Battery release latch Releases the battery for removal ul Chapter 1 11 Touchpad Basics with fingerprint reader The following items show you how to use the touchpad with Acer Bio Protection fingerprint reader LJ Move your finger across the touchpad 1 to move the cursor Press the left 2 and right 4 buttons located beneath the touchpad to perform selection and execution functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad is the same as clicking the left button Use Acer Bio Protection fingerprint read
36. d install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check in the following list Check the Power Adapter on page 53 Check the Battery Pack on page 53 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable See the following figure Pin 1 19 to 20 5V Pin 2 OV Ground 1 1 If the voltage is not correct replace the power adapter 2 If the voltage is within the range do the following Replace the System board e If the problem is not corrected see Undetermined Problems on page 68 e If the voltage is not correct go to the next step NOTE An audible noise from the power adapter does not always indicate a defect 3 If the power on indicator does not light up check the power cord of the power adapter for correct continuity and installation 4 operational charge does not work see Check the Battery Pack on page 53 Check the Battery Pack To check the battery pack do the following From Software 1 Check out the Power Management in control Panel 2 Power Meter confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct Repeat the steps 1 and 2 for both battery and adapter This helps you identify first the problem is on
37. dows lt gt lt R gt Open the Run dialog box lt gt T Cycle through programs on the taskbar gt lt U gt Open Ease of Access Center amp X Open Windows Mobility Center lt amp BREAK Display the System Properties dialog box lt gt SHIFT M Restore minimized windows to the desktop lt gt lt gt Cycle through programs on the taskbar by using Windows Flip 3 D lt amp lt gt Bring all gadgets to the front and select Windows Sidebar lt CTRL gt amp F Search for computers if you are on a network lt gt lt gt TAB Use the arrow keys to cycle through programs on the taskbar by using Windows Flip 3 D NOTE Depending on your edition of Windows Vista some shortcuts may not function as described Application This key has the same effect as clicking the right mouse button it opens key the application s context menu 15 Hot Keys The computer employs hotkeys or key combinations to access most of the computer s controls like screen 16 brightness and volume output To activate hot keys press and hold the Fn key before pressing the other key in the hotkey combination Fn F2 System property Starts System Property for displaying system information Fn F3 0 Bluetooth Enables disables the Bluetooth function only for c
38. e causes The most likely cause is listed first NOTE Perform the FRU replacement or actions in the sequence shown in FRU Action column if the FRU replacement does not solve the problem put the original part back in the computer Do not replace a non defective FRU This index can also help you determine the next possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 68 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may indicate a problem with a device such as the way it has been configured NOTE If the system fails after you make changes in the BIOS Setup Utility menus reset the computer enter Setup and install Setup defaults or correct the error Chapter 4 55 Index of Error Messages Error Code List No error code No error code Error Message List Equipment Configuration Error Causes 1 CPU BIOS Update Code Mismatch 2 IDE Primary Channel Master Drive Error THe causes will be shown before Equipment Configuration Error Memory Error at R xxxxh W xxxxh Real Time Clock Error Incorrect password is specified Battery critical LOW In this situation BIOS will issue 4
39. em Total Memory This field reports the memory size of total memory in the system Shows the Video memory size Quiet Boot Determines if Customer Logo will be Option Enabled or displayed or not shows Summary Screen Disabled is disabled or enabled Enabled Customer Logo is displayed and Summary Screen is disabled Disabled Customer Logo is not displayed and Summary Screen is enabled Network Boot Enables disables the system boot from Option Enabled or LAN remote server Disabled F12 Boot Menu Enables disables Boot Menu during Option Disabled or POST Enabled D2D Recovery Enables disables D2D Recovery function Option Enabled or The function allows the user to create a Disabled hidden partition on hard disc drive to store operation system and restore the system to factory defaults SATA Mode Choose which mode of HDD mode Please Option AHCI Mode or IDE be careful for changing this setting because it might cause system fail to boot NOTE The sub items under each device will not be shown if the device control is set to disable or auto This is because the user is not allowed to control the settings in these cases Chapter 2 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use Chapter 2 Supervisor Password ls UserPassword 15 HDD Password Is Set Supervisor Password Set User Password Se
40. ents using Acer FingerNav With Acer Bio Protection Fingerprint Solution you can now enjoy an extra layer of protection for your personal computer as well as the convenience of accessing your daily tasks with a simple swipe of your finger For more information refer to the Acer Bio Protection help files NOTE Acer ProfileLaunch MusicLaunch MyLaunch and FingerNav are only available on select models In models without Acer ProfileLaunch Acer FingerLaunch can be used to open applications in the Acer ProfileLaunch icons area a single finger swipe will launch only one application at a time Acer Bio Protection gt System Settings 9 Acer FingerLaunch icons ggg Log Off ShutDown Hibernate Launch MyMusic Reminder Acer ProfileLaunch icons jme oK rmm Cancel Apply Chapter 1 17 Acer GridVista dual display compatible NOTE This feature is only available on certain models To enable the dual display feature of your notebook first ensure that a second display is connected then open the Display Settings properties box using the Control Panel or by right clicking the Windows desktop and selecting Personalize Select the secondary monitor 2 icon in the display box and then click the check box Extend the desktop onto this monitor Finally click Apply to confirm the new settings and click OK to complete the process amp Display Settings Monitor
41. er 3 supporting Acer FingerNav 4 way control function only for certain models to scroll up or down and move left or right a page This fingerprint reader or button mimics your cursor pressing on the right scroll bar of Windows applications Execute Quickly click Tap twice at the twice same speed as double clicking a mouse button Select Click once Tap once Drag Click and hold Tap twice at the then use finger same speed as on the touchpad double clicking a to drag the mouse button cursor rest your finger on the touchpad on the second tap and drag the cursor Access context Click once menu Scroll Swipe up down left right using Acer FingerNav 4 way control function Manufa cturing option 12 Chapter 1 Touchpad basics with two click buttons The following items show you how to use the touchpad with two click buttons n n Move your finger across the touchpad to move the cursor Press the left and right buttons located beneath the touchpad to perform selection and execution functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad is the same as clicking the left button Execute Quickly click twice Tap twice at the same speed as double clicking a mouse button Select Click once Tap once Drag Click and hold then Tap twice at the use finger on the touchpad to drag the cursor same speed as double
42. ertain models Fn F4 Fn F8 Fn lt lt 1 gt 7 Display toggle Screen blank Puts the computer in Sleep mode Switches display output between the display screen external monitor if connected and both Turns the display screen backlight off to save power Press any key to return Speaker toggle Turns the speakers on and off com Brightness up Increases the screen brightness Brightness down Decreases the screen brightness lt gt lt A gt Volume up Increases the sound volume Volume down Decreases the sound volume Chapter 1 Using the system utilities Acer Bio Protection only for certain models Acer Bio Protection Fingerprint Solution is a multi purpose fingerprint software package integrated with the Microsoft Windows operating system Utilizing the uniqueness of one s fingerprint Acer Bio Protection Fingerprint Solution incorporates protection against unauthorized access to your computer with centralized password management via Password Bank easy music player launching with Acer MusicLaunch secure Internet favorites via Acer MyLaunch and fast application website launching and login with Acer FingerLaunch Acer ProfileLaunch can launch up to three applications websites with a single finger swipe Acer Bio Protection Fingerprint Solution also allows you to navigate through web browsers and docum
43. fuel gauge in Windows doesn t higher than 90 Remove battery pack and let it cool for 2 hours Refresh battery continue use battery until power off then charge battery Battery pack System board System hangs intermittently Reconnect hard disk CD ROM drives Hard disk connection board System board 65 Peripheral Related Symptoms System configuration does not match the Enter BIOS Setup Utility to execute Load installed devices Default Settings then reboot system Reconnect hard disk CD ROM diskette drives External display does not work correctly Press Fn F5 LCD CRT Both display switching System board USB does not work correctly System board Print problems Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run printer self test Printer driver Printer cable Printer System Board Serial or parallel port device problems Ensure the Serial Port in the Devices Configuration of BIOS Setup Utility is set to Enabled Device driver Device cable Device System board Keyboard Touchpad Related Symptoms Keyboard one or more keys does not work Reconnect the keyboard cable Keyboard System board Touchpad does not work Reconnect touchpad cable Touchpad board System board Modem Related Symptoms Internal modem does not work correctly Modem phone por
44. he onscreen prompts to complete the restore Remove the recovery disc from the optical drive once the restore is complete Do this before rebooting your computer Chapter 1 Hardware Specifications and Configurations Processor Processor packing uFCPGA Support Processor Launch ULV Centrino PDC ICPM On die L2 Cache Up to 6 MB TOP Therma Second Level Cache North Bridge 5545 South Bridge Intel ICH9M SFF System Memory Lan Interface Controller AVAP RTL8111CA VB GR SPEED 10 100 1000Mb s Wireless LAN Intel 512 HWMG Shirley Peak Pointing Device Chapter 1 23 Bluetooth Interface Module FOX BRM 2 0 FAN 60 928 11 Bluetooth module Internal USB 2 0 compliant interface Hard Disk Drive Interface HDD form factor 9 5 mm high solid state disks Media I F SATA IDE Controller SATA 150 MB s SSD Media size 320 GB Option SSD form factor 2 5 factor Audio Interface Sound Codec AVAP Realtek ALC269 Internal Speakers 2 1 5 Watt Internal Microphone Array MIC x 1 Sound Volume By Hot Key LCD panel 14 WXGA None Glare B140XW02 LF 200nit 8ms 500 1 LVDS Embedded in Cantigate GM Brightness Brightness controlled by hotkey Card Slot 5 in 1 card reader SD MMC MS Realtek Cardbus RTSS159 GR MSPro xD WebCAM 24 Chapter 1 Keyboard Controller Non glossy JM31 KB Type AVAP Normal key 1 80 0 2mm USB Stereo Mic i
45. hing in the Enter New Password and Confirm New Password fields The computer then sets the Supervisor Password parameter to Clear 4 When you have changed the settings press u to save the changes and exit the BIOS Setup Utility Changing a Password 1 Use the wand y keys to highlight the Set Supervisor Password parameter and press the e key The Set Password box appears Set Supervisor Password Enter current password Enter New Password Contirm New Password Type the current password in the Enter Current Password field and press e Type a password in the Enter New Password field Retype the password in the Confirm New Password field 4 Press e After setting the password the computer sets the User Password parameter to Set 5 If desired you can enable the Password on boot parameter 6 When you are done press u to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following setup Changes have been sawed continue The password setting is complete after the user presses u Chapter 2 33 If the current password entered does not match the actual current password the screen will show you the Setup Warning setup Warning Invalid password Re enter Password continue If the new password and confirm new password strings do not match the screen will display the following message setup Warning Password do not mat
46. internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board If the keyboard cable connection is correct run the Keyboard Test If the tests detect a keyboard problem do the following one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the keyboard cables 2 Replace the keyboard 3 Replace the main board The following auxiliary input devices are supported by this computer Numeric keypad External keyboard If any of these devices do not work reconnect the cable connector and repeat the failing operation Chapter 4 Memory check Memory errors might stop system operations show error messages on the screen or hang the system 1 Boot from the diagnostics diskette and start the doagmpstotics program please refer to main board 2 Goto the diagnostic memory in the test items 3 Press F2 in the test items 4 Follow the instructions in the message window NOTE Make sure that the DIMM is fully installed into the connector A loose connection can cause an error Power System Check To verify the symptom of the problem power on the computer using each of the following power sources 1 Remove the battery pack 2 Connect the power adapter and check that power is supplied 3 Disconnect the power adapter an
47. lighted with the yellow circle as above image shows Please detach the RTC battery and follow local regulations for disposal Chapter 3 3 Remove the wireless card oes 10 108 pus syed 995 wis ui epe E 4 Remove ODD Chapter 3 43 5 Use the sleeve to remove the rubber and remove all of the screw on the back of the BAP41 Remove Keyboard 1 Disconnect five latches on the keyboard 44 3 Remove FFC of main board and sub board 1 Remove screw and FFC on the topper case and remove the topper case M2 5 4 5D 0 8T 2 Remove Power Board Chapter 3 45 46 3 Remove the FFC and screw on the Wireless board M2 5 4 5D 0 8T 4 Remove the FFC on the panel and remove Card reader board Chapter 3 5 Remove connector on the audio board and remove two screws on it M2 5 4 5D 0 8T T Remove the connector of Bluetooth EE EM Chapter 3 47 9 Remove the mainboard Remove Panel 1 Remove four screws on the bottom of panel and remove the panel M2 5 4 5D 0 8T 48 Chapter 3 2 Remove four sponges on the LCD and remove four screws under them M2 3 4 5D 0 8T 3 Remove the bezel on the panel and remove four screws it Chapter 3 49 4 Remove LCM cable on the back of panel Disassembling the External Module Disassembling the HDD Module 1 Remove HDD bezel and get HDD out of co
48. lize Typematic rate pane Port 1 aan ry ake 09 rare 1 L 8m ec pvr tone eo oot ize COh C2h C3h C4h Initialize DMI parameters Initialize PnP Option ROMs EE Clear parity checkers MEER Display MultiBoot menu i Clear screen optional Check virus and backup reminders Try to boot with INT 19 _ 62 PnPnd dual CMOS optional MEER Initialize notebook docking optional Initialize notebook docking late Force check optional Extended checksum optional DER Unknown interrupt DER Initialize the chipset Initialize the bridge DEBER Initialize the CPU Initialize the system timer m e 2 NO Initialize system Check force recovery boot Checksum BIOS ROM Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA ECh BEEN Initialize Memory type E8h co 3 A 00 55 Es E3h E4h E5h E6h em Initialize Memory size Sistem memory tt FOh Initialize interrupt vectors F3h Initialize System Management Mode 4 5 6 T 5 EEh EFh 1 Output one beep before boot Boot to Mini DOS MEER Clear Huge Segment Boot to Full DOS F F h h F h Chapter 4 Index of Symptom to FRU Error Message L
49. mber of this unit Asset Tag Number This field displays the asset tag number of the system Product Name This field shows product name of the system Manufacturer Name This field displays the manufacturer of this system UUID Number This will be visible only when an internal LAN device is presenting UUID 32bytes The Main screen displays a summary of your computer hardware information and also includes basic setup parameters It allows the user to specify standard IBM PC AT system parameters Meare System Time System Date system Memory Total Memory Video Memory Quiet Boot Network Boot F12 Boot Menu D2D Recovery SATA Mode Security Exit Item specific Help 09 00 00 01 01 2007 This is the help for the hour field Vaild XXXX KB range is from 0 to XXXX MB 23 REDUCE 64MB INCREASE F5 F6 Enabled Enabled Disabled Enabled AHCI Mode NOTE The screen above is for your reference only Actual values may differ Chapter 2 29 The table below describes the parameters in this screen Settings in boldface are the default and suggested parameter settings System Time Sets the system time The hours are Format 55 displayed with 24 hour format hour minute second System Time System Date Sets the system date Format MM DD Y Y Y Y month day year System Date System Memory This field reports the memory size of the syst
50. n SPDIF Full mini card 3G x 1 amp Half mini card SP WLAN x 1 Button Software Operation system Vista SP1 SP2 XP Windows 7 Ready Power Management Controller ITE ITE8512F Interface LPC AC adapter AVAP 65W 1st Battery AVAP 6 2 6 2 8 2 9 Chapter 1 25 26 LED Status Indicator Blue Orange 1st Battery Status Caps Lock Blue iue Security Features Finger print Optional FAN Physical Characteristics Dimensions pema Thickness maximum 233 279mm 0 3 27 9mm Weight incl 1st Battery amp super lt 7 kg multi ODD Chapter 1 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer s BIOS Basic Input Output System Your computer is already properly configured and optimized and you do not need to run this utility However if you encounter configuration problems you may need to run Setup Please also refer to Chapter 4 Troubleshooting when problem arises To activate the BIOS Utility press m during POST when Press F2 to enter Setup message is prompted on the bottom of screen Press m to enter setup The default parameter of F12 Boot Menu is set to disabled If you want to change boot device without entering BIOS Setup Utility please set the parameter to enabled Press lt 12 gt during POST to enter multi boot
51. n reboot system System board Previous boot incomplete Default configuration used Run Load Default Settings in BIOS Setup Utility RTC battery System board Memory size found by POST differed from CMOS Run Load Default Settings in BIOS Setup Utility DIMM System board Diskette drive A error Check the drive is defined with the proper diskette type in BIOS Setup Utility See External Diskette Drive Check on page 52 Incorrect Drive A type run SETUP Check the drive is defined with the proper diskette type in BIOS Setup Utility System cache error Cache disabled System board CPU ID System board DMA Test Failed DIMM System board Software NMI Failed DIMM System board Fail Safe Timer NMI Failed DIMM System board Device Address Conflict Run Load Default Settings in BIOS Setup Utility RTC battery System board Allocation Error for device Run Load Default Settings in BIOS Setup Utility RTC battery System board Failing Bits nnnn DIMM BIOS ROM System board Fixed Disk n None 57 Invalid System Configuration Data BIOS ROM System board I O device IRQ conflict Run Load Default Settings in BIOS Setup Utility RTC battery System board Operating system not found Enter Setup and see if fixed disk and drive A are properly identified Diskette drive Hard disk drive System board
52. n your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines VI Table of Contents System Specifications 1 System Block Diagrami x emu os I Rode M e o OR a eed 4 AVOUE dod Ri coated ctas putare anced aoe Sate d EE 5 liu thes daca held ees ea 5 VICW marra Gideon ue idcm Brand arem 6 2 detti IU 7 WO diiit M RS 7 Closed Fr VIW i 2 2 dod dude eibi MERE odds 9 9 IMPR CERCLE 10 PIO WLS Wie 8 hc Asa TECTA 10 BASE VIG subs pops didis die ae densum wey eae Jod hate edd 11 Touchpad Basics with fingerprint reader 12 Touchpad basics with two click buttons 13 Using the Keyboard 14 Lock Keys and embedded numeric 14 WINGOWS
53. of the following devices DU X SON m Non Acer devices Printer mouse and other external devices Battery pack Hard disk drive DIMM CD ROM Diskette drive Module PC Cards Power on the computer Determine if the problem has changed If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU If the problem remains replace the following FRU one at a time Do not replace a non defective FRU System board assembly Chapter 4 Jumper and Connector Locations Top View 512 912 api 5 ch 8813 5 EB aj B 077 4113572 m _ EZ ch 0 12 R249 20 9071 Ei z x ON osn Rear OOOO 5 Touch Pad FFC CNTR CN6 SSD cable CNTR NTR rea Chapter 5 69 Bottom View 70 13 12 16 012 s TE zE wn L 3 e E D gp a 11 14 15 17 18 20 5 anna 15 TE 5 8 if Battery CNTR PCI E socket SIM card socket PCI E socket Power cable CNTR LVDS cable CNTR Chapter 5 FRU Field Replaceable Unit List This chapter gives you the FRU Field Replaceable Unit listing in global configurations of TravelMate 847 1 8431 Refer to this
54. oration Pentium and Pentium II III are trademarks of Intel Corporation Other brand and product names are trademarks and or registered trademarks of their respective holders Conventions The following conventions are used in this manual SCREEN Denotes actual messages that appear MESSAGES screen NOTE Gives bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures Preface Before using this information and the product it supports please read the following general information 1 This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer s global product offering To better fit local market requirements and enhance product competitiveness your regional office MAY have decided to extend the functionality of a machine e g add on card modem or extra memory capability These LOCALIZED FEATURES will NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available o
55. ry Management is a tool to quickly restore the system You can back up restore the factory default image and reinstall applications and drivers NOTE All of the following content is for general reference only Actual product specifications may vary Acer eRecovery Management consists of the following functions 1 Backup Create Factory Default Disc Create Drivers and Applications Disc 2 Restore Completely Restore System to Factory Defaults Restore Operating System and Retain User Data Reinstall Drivers or Applications This chapter will guide you through each process NOTE This feature is only available on certain models For systems that do not have a built in optical disc burner plug in an external optical disc burner before entering Acer eRecovery Management for optical disc related tasks To use the password protection feature of Acer eRecovery Management you must first set the password The password is set by launching Acer eRecovery Management and clicking Settings Acer eRecovery Management Backup Password for Restore Process Restore pe Settings Password Protection Disabled Help Create a New Password 20 Chapter 1 Burn backup discs From the Backup page of Acer eRecovery Management you can burn the factory default image or back up drivers and applications 1 Click on Start gt Programs gt Acer gt Acer eRecovery Management 2 Acer eRecovery Management opens to
56. s to parameter values Please note that system information is subject to different models Information 28 CPU Type CPU Speed HDDO Model Name HDDO Serial Number HDD1 Model Name HDD1 Serial Name ATAPI Model Name System BIOS Version BIOS Version Serial Number Asset Tag Number Product Name Manufacturer Name UUID Security Intel R Core CPU XXXX GHz Exit Hitachi 5545016 9 300 090227PBOBOOQNGO7WZA None None VXXXX Intel V1744 XXXXXXXXXXXXXXXXXXXX None TravelMate xxxx Acer XXXXXXXXXXXXXXXX NOTE The system information is subject to different models CPU Type CPU Speed HDDO Mode Name This field shows the CPU type of the system This field shows the CPU speed of the system This field shows the model name of HDD installed on primary master HDDO Serial Number This filed displays the serial number of HDD installed on primary master Chapter 2 Main HDD1 Mode Name This field displays the model name of devices installed on secondary master The hard disk drive or optical drive model name is automatically detected by the system HDD1 Serial Number The field shows the serial number of devices installed on secondary master System BIOS version Displays system BIOS version VGA BIOS Version This field displays the VGA firmware version of the system Serial Number This field displays the serial nu
57. short beeps then shut down system no message will show Thermal critical High In this situation BIOS will shut down system not show message Failure Fixed Disk Reconnect hard disk drive connector Load Default Settings in BIOS Setup Utility Hard disk drive System board Stuck Key see Keyboard or Auxiliary Input Device Check on page 52 Keyboard error see Keyboard or Auxiliary Input Device Check on page 52 Keyboard Controller Failed see Keyboard or Auxiliary Input Device Check on page 52 Keyboard locked Unlock key switch Unlock external keyboard Monitor type does not match CMOS Run Setup Run Load Default Settings in BIOS Setup Utility Shadow RAM Failed at offset nnnn BIOS ROM System board System RAM Failed at offset nnnn DIMM System board Extended RAM Failed at offset nnnn DIMM System board 56 Chapter 4 Chapter 4 System battery is dead Replace and run Setup Replace RTC battery and Run BIOS Setup Utility to reconfigure system time then reboot system System CMOS checksum bad Default configuration used RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system System timer error RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system System board Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time the
58. ssword you have three tries before the system halts Don t forget your password If you forget your password you may have to return your notebook computer to your dealer to reset it Setting a Password Follow these steps as you set the user or the supervisor password 1 Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key The Set Supervisor Password box appears Set Supervisor Password Enter New Password Confirm New Password 2 Type a password the Enter New Password field The password length can not exceeds 8 alphanumeric characters A Z a z 0 9 not case sensitive Retype the password in the Confirm New Password field IMPORTANT Be very careful when typing your password because the characters do not appear on the screen 3 Presse After setting the password the computer sets the User Password parameter to Set 32 Chapter 2 4 f desired you can opt to enable the Password on boot parameter 5 When you are done press u to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key The Set Password box appears Set Supervisor Password Enter current password Enter New Password Contirm New Password Type the current password in the Enter Current Password field and press e Press e twice without typing anyt
59. t modem combo board System board NOTE If you cannot find a symptom or an error in this list and the problem remains see Undetermined Problems on page 68 66 Chapter 4 In Chapter 4 termittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 2 3 Run the advanced diagnostic test for the system board in loop mode at least 10 times If no error is detected do not replace any FRU If any error is detected replace the FRU Rerun the test to verify that there are no more errors 67 Undetermined Problems The diagnostic problems does not identify which adapter or device failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative 68 Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power System Check on page 53 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all
60. t HDD Password Password on Boot Disabled Item specific Help Install or Change the password and the length of password must be greater than one word 31 The table below describes the parameters in this screen Settings in boldface are the default and suggested parameter settings Supervisor Password Shows the setting of the Supervisor Clear or Set 15 password Shows the setting of the user password Clear or Set HDD Password is Shows the setting of HDD password Clear or Set Set Supervisor Press Enter to set the supervisor password Password When set this password protects the BIOS Setup Utility from unauthorized access The user can not enter the Setup menu and change he value of parameters Set User Password Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not have right to change the value of parameters Set Hdd Passwor Press Enter to set the Hdd password When Hdd password is set this password protects the Hdd Other user can t steal information Password on Boot Defines whether a password is required Disabled or Enabled not while the events defined in this group happened The following sub options are all requires the Supervisor password for changes and should be grayed out if the user password was used to enter setup NOTE When you are prompted to enter a pa
61. t any time run Acer Backup Manager from the Start menu and go through the steps outlined above Acer Backup Manager Welcome Follow these three easy steps to create backup copies of your documents and files Select Source Select Destination Setup Schedule Chapter 1 19 Power management This computer has a built in power management unit that monitors system activity System activity refers to any activity involving one or more of the following devices keyboard mouse hard disk peripherals connected to the computer and video memory If no activity is detected for a period of time called an inactivity timeout the computer stops some or all of these devices in order to conserve energy This computer employs a power management scheme that supports the advanced configuration and power interface ACPI which allows for maximum power conservation and maximum performance at the same time Windows handles all power saving chores for your computer Acer PowerSmart key W The Acer PowerSmart key uses the power saving features of your computer s graphics sub system to reduce overall power consumption When you press the Acer PowerSmart key the screen brightness is reduced and the graphics chip switched to a lower speed PCI and WLAN switch to power saving modes Press the Acer PowerSmart key again to return to your previous settings NOTE This feature is only available on certain models Acer eRecovery Management Acer eRecove
62. the Backup page Acer eRecovery Management Create Factory Default Disc Restore Burn the factory default system to disc so that you can restore your PC to its factory default status if needed HE settings It is important to create the factory default disc before using your 2 Help Create Drivers and Applications Disc Burn the drivers and applications to disc Use this disc to reinstall drivers or applications if you encounter any problems with them 3 Select the type of backup factory default or drivers and applications you would like to burn to disc 4 Follow the instructions on screen to complete the process NOTE Create a factory default image when you want to burn a bootable disc that contains your computer s entire operating system as it was delivered to you from the factory If you wish to have a disc that will allow you to browse the contents and install selected drivers and applications create a drivers and application backup instead this disc will not be bootable Restore The restore feature allows you to restore or recover the system from a factory default image or from previously created CD and DVD backups You can also reinstall applications and drivers for your Acer system 1 Click on Start All Programs Acer Acer eRecovery Management 2 Switch to the Restore page by clicking Restore Acer eRecovery Management backup Completely Restore
63. tions Restore a BIOS when it becomes corrupted Use the Phlash utility to update the system BIOS flash ROM NOTE If you do not have a crisis recovery diskette at hand then you should create a Crisis Recovery Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Phlash 1 Prepare a bootable diskette 2 Copy the flash utilities to the bootable diskette 3 Then boot the system from the bootable diskette The flash utility has auto execution function Chapter 2 Machine Disassembly and Replacement This chapter contains step by step procedures on how to disassemble the notebook computer TravelMate 8471 8431 for maintenance and troubleshooting To disassemble the computer you need the following tools n n n n n Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver Tweezers NOTE The screws for the different components vary in size During the disassembly process group the Chapter 3 screws with the corresponding components to avoid mismatch when putting back the components
64. ver 50 Chapter 3 Troubleshooting Use the following procedure as a guide for computer problems NOTE The diagnostic tests are intended to test only Acer products Non Acer products prototype cards or modified options can give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation 3 Use the following table with the verified symptom to determine which page to to Power failure The power indicator does not Power System Check on page 53 go on or stay on POST does not complete No beep or error Power On Self Test POST Error Message codes are indicated on page 55 Undetermined Problems on page 68 POST detects an error and displayed Error Message List on page 56 messages on screen Other symptoms i e LCD display problems or Power On Self Test POST Error Message others on page 55 Symptoms cannot be re created intermittent Use the customer reported symptoms and go problems to Power On Self Test POST Error Message on page 55 Intermittent Problems on page 67 Undetermined Problems on page 68 Chapter 4 51 System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller driver or diskette A write enabled diagnostic diskette is required
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