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8e6 Technologies ER 4.0 Network Card User Manual

1. 29 Set up Edit External Backup FTP Password 31 Execute a Manual 31 Perform a Remote Backup 32 Perform a Restoration to the ER Server 33 Self Monitoring screen sssss 34 View a List of Contact E Mail Addresses 35 Set up and Activate Self Monitoring 35 Remove Recipient from E mail Notification List 35 Deactivate 35 Server Status 36 View the Status of the 37 Secur ACCESS SCIeen 38 Activate a Port to Access the Server 39 Terminate Port 40 Terminate All Port 40 Software Update 41 View Installed Software 42 Uninstall the Most Recently Applied Software Update 42 View Available Software 42 Install a Software 43 Shut Down
2. 46 Server Action 46 Perform a Server Action 47 Web Client Server Management screen 48 Restart the Web Client 49 Enable Disable Web Client Server Access 49 Enable Disable the Web Client Scheduler 49 Database Menu definieren te Pe eiae 50 User Name Identification screen 50 View the User Name Identification screen 53 vi 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER CONTENTS Set up a Customized Label for Unidentified Machines 53 Configure the Server to Log User Activity 53 Deactivate User Name Identification 54 Username Display Setting 55 View the Current Username Display Setting 56 Modify the Username Display Setting 56 Page View Elapsed Time screen 58 Establish the Unit of Elapsed Time for Page Views 58 Elapsed Time Rules sse 59 Page Definition screen 60 View the Current Page 60 Remov
3. 92 Activation Page cccccccccccsceetesedeceeeseedeceereeteceeeeeeneeee 93 e 95 Disable Pop up Blocking Software 95 Yahoo Toolbar Pop up Blocker 95 Add the Client to the White List 95 Google Toolbar Pop up Blocker 97 Add the Client to the White List n 97 AdwareSafe Pop up Blocker 98 Disable Pop up Blocking 98 Windows 5 2 Pop up Blocker 99 Set up Pop up Blocking 99 Use the Internet Options dialog 99 Use the JE Toolbar eneo eee aran aa e aE 101 Set up the Information 102 Access the 102 dicicur 105 viii 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE ENTERPRISE REPORTER OVERVIEW OPERATIONS ENTERPRISE REPORTER OVERVIEW Though many companies have Internet filtering solutions to prevent employees from accessing inappropriate non work related Web sites simply blocking th
4. 83 83 Contact Information tidie 83 Domestic United States 83 Intemational levees tides Lenten een 83 E Mail 5 25 nen dre tee 83 Office Locations and Phone Numbers 84 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE vii CONTENTS 8e6 Corporate Headquarters 84 84 SUpport PrOCedUres deer gets ead ee diet ets ERE 85 Product Warranties ciui ste cisesicsieexs es cercana agua 86 Standard Warranty sss eme eene 86 Technical Support and Service 87 Extended Warranty optional 88 Extended Technical Support and Service 88 APPENDICES SECTION e erre rrn erre renun nnns 89 89 eene 89 Administrator Console 89 Use Server in the Evaluation 91 Expiration screen 91 Change the Evaluation
5. 12 Logging on the First Time 13 Specify the Server s function 14 Set up an Administrator Login ID 15 LOG Off aceti duce decane 16 Chapter 2 Configuring the ER Server 18 Administrator Console sssssssssseseeem 18 Network Menu 19 Box Mode screen nnn 20 Live Mode eee ade HD ieee lane tied a Eee 20 Archive ta cetero 20 Change the Box 21 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE CONTENTS Add Edit Delete Administrators screen 22 View a List of Administrators 23 Add an Administrator eese 23 Edit an Administrator s Login ID 23 Delete an Administrator 24 Locked out Accounts and IPs 25 View Locked Accounts IP addresses 26 Unlock Accounts IP 26 Server Menu zie cdit ee e i d 28 Backup screen sss 29 Backup and Recovery Procedures
6. Estimated total week s of archive data Fig 1 2 25 Expiration screen 66 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER NOTE Though the database is backed up automatically each day under certain circumstances you may need to perform a manual backup to the internal backup drive and then save this data off site See the Server Menu Backup screen section for information on establishing backup procedures and backing up and restoring data on the ER Server Expiration Screen Terminology The following terminology is used on the Expiration screen Live pertains to indexed data on the hard drive of the Server for the most recent weeks the period designated as live Indexed data includes pages and objects that were accessed by users on the Internet as well as the indexes for these items When setting up the Server to store data 8e6 recom mends that you allocate the highest percentage possible for live data storage since reports run faster if indexes are available for pages and objects If your Server is set up to store live data only 100 percent live data you will be able to store less data than if you store both live and archive data since indexes require additional storage space Archive pertains to non indexed data on the hard drive of the Server for the oldest weeks the period desig nated as archive Non indexed dat
7. 1 246088324 43598868 189233872 19 idatabase NETSTAT Local Address Foreign Address Fig 1 2 9 Server Status screen State PID Program Name 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER View the Status of the Server The Product Version number of the software displays at the top of the screen along with the date that software version was implemented Status information displays in the following sections of this screen CPU Utilization includes CPU process data and infor mation on the status of the top command Disk drives status provides data on the status of each drive of the operating system e NETSTAT displays the status of a local IP address 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 37 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Secure Access screen The Secure Access screen displays when the Secure Access option is selected from the Server menu This screen is primarily used by 8e6 technical support represen tatives to perform maintenance on your Server if your system is behind a firewall that denies access to your Server Network Server Database Secure Access No connection Ifyou want to terminate a connection select the port and click the Stop button To terminate all connections click Stop All Stop Stop All Ifyou want to start a new connection ent
8. 2 Click Apply 3 Click Restart to restart the Web Client Server 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 49 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Database Menu The Database pull down menu includes options for config uring the database These options are IP ID Username Display Setting Elapsed Time Page Definition Tools Expi ration NAS Status Optional Features and User Group Import IP ID Username Display Setting Elapsed Time Page Definition Welcome to the Enterprise Reporter This box is live mode now Change Mode Fig 1 2 19 Database menu main screen User Name Identification screen The User Name Identification screen displays when the IP ID option is selected from the Database menu This screen is used for configuring the Server to identify users based on the IP addresses of their machines their user names and or their machine names Information set up on this screen is used by the Client when logging a user s Internet activity 50 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Database User Name Identification Text Label to be used for unidentified machines v Replace the default IP Only label Anonymous with this label f Enable Disable IP ID Microsoft Username Lookup IPID Static IP assignment
9. You or Your and Be Tecnotoges Ves tor me icense of one c more of the software products sied above he Software embedded in fe hardware device the Waedwear e oed for the worranties for such Softwwre and Hardware The Software and Hardware are colectively referred to 05 Product By breaking the teal on envelope containing the Software accessing copying or otherwise using the Software or Hardware You agree to be bound by Ire terms Of Wes Agreement 11 You do not agree 10 ine terms Pis Agreement bet is uiing to license the Software to You In such event You may not access use or copy the Product and You sheudd promethy contact or the S26 authorized reseller from whom You licensed the Product for instructions on return of fne Product WRITTEN APPROVAL IS HOT A PRERLOUISITE TO THE VALIDITY OR ENFORCEADILITY OF THIS AGREEMENT 1 SOFTWARE The Software inckales al component parts arsi features arm copies or derivatives thereat n whole or in part wrsociated media and the folowing mechine resdatie runtime inatructons and object code whether or not in printed form sed not in the form of human readable machine readable date such at date bate related materials ncluding uter documentation in any form and af enhancements and modimicabons Mereto furnished by Get or ts sulhorzed reseters The Software is consed not soki to You for Your use as provi
10. 80 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER User Group Import screen The User Group Import screen displays when the User Group Import option is selected from the Database menu This screen is used for specifying R3000 servers to send LDAP user group membership information to this ER Server Network Server v Database m User Group Import R3000 IP 1 200 10 10010 Import from this R3000 R3000 IP 2 Import from this R3000 R3000 IP 3 Import from this R3000 R3000 IP 4 Import from this R3000 More R3000s Importing user groups may take a long time depending on the number of R3000s and the number of users for each R3000 Import Now Fig 1 2 28 User Group Import screen Import User Groups NOTE R3000 IP fields are populated by default if one or more R3000 servers are connected to this ER server 1 Specify the R3000 IP address of each R3000 to send LDAP user group membership data to this ER 2 Click the checkbox corresponding to Import from this R3000 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User 81 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER NOTE If additional R3000 servers need to be specified click More R3000s to display the next four sets of entry fields 3 After specifying all R3000 servers click Import Now to begin the data importation process 4 When the importati
11. ENTERPRISE REPORTER OVERVIEW HOWTO USE THIS USER GUIDE Terminology The following terms are used throughout this user guide Sample images not to scale are included for each item alert box a message box that opens in response to an entry you made in a dialog box window or screen This box often contains a button usually labeled OK for you to click in order to confirm or execute a command Apply Microsoft loternet _ Warning if you enable usernames they will overwrite any usernames that are coming in from the shadow log button an object in a dialog box window or screen that can be clicked with your mouse to execute a command checkbox a small square in a dialog box window or screen used for indi cating whether or not you wish to select an option This object allows you to toggle between two choices By clicking in this box a check mark or an X is placed indicating that you selected the option When this box is not checked the option is not selected Choice one dialog box a box that opens in response to a command made in a window or screen and requires your input You must choose an option by clicking a button such as Yes No or Next or Cancel to execute your command As dictated by this box you also might need to make one or more entries or selections prior to clicking a button F http 200 10 100 66
12. setting up the password for the remote server s FTP account for executing an immediate backup on the ER Server and for performing a restoration to the database from the previous backup run Network v Server v Database External Backup FTP Account This creates FTP login account to allow FTP access to ER Username ERbackup Password 00000000 Confirm Password Apply Internal Backup Restore Action Warning This will backup your live data to ER internal backup drive Manual Backup Warning This will override your current database with internal backup data Manual Restore Fig 1 2 7 Backup screen Backup and Recovery Procedures IMPORTANT 8e6 recommends establishing backup and recovery procedures when you first begin using the ER Server Please follow the advice in this section to ensure your ER Server is properly maintained in the event that data is lost and back up procedures need to be performed to recover data 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GuiDE 29 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 30 Although automatic backups to a local ER hard drive are scheduled nightly by default it is important that the ER administrator implements a backup policy to ensure data integrity and continuity in the event of any possible failure scenario This policy should include frequent remote backups such that raw logs and ER database files are avail able for restorat
13. terminology 5 Quick Start Guide 75 R3000 7 20 52 81 R3000IR Quick Start Guide 77 radio button terminology 6 remote server backup 32 reports diagnostic 63 restart the Server 46 restore data from backup 33 rules elapsed time 59 expiration 68 screen terminology 6 Search String Reporting 77 Secure Access screen 38 Self Monitoring screen 34 Server download patch 47 perform manual backup 31 restart 46 restore data from previous backup 33 set up IP addresses 28 shut down 46 store data change settings 66 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER INDEX Server Menu 28 Server Status screen 36 Shut Down screen 46 software 9 Software Update screen 47 table terminology 6 technical support 38 Technical Support section 83 Terminology 4 text box terminology 6 Tools screen 62 update Server software 41 User Group Import screen 87 User Name Identification screen 50 Username Display Setting screen 55 view diagnostic reports 63 Wall Clock Time 77 Web Client Server Management screen 48 window terminology 7 workstation requirements 10 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 109 INDEX 110 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE
14. 6111 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER APPENDICES SECTION APPENDIX APPENDICES SECTION Appendix A Evaluation Mode By default the ER Server and Client are set to the evalua tion mode This appendix explains how to use the ER Server in the evaluation mode and how to activate the ER Server to function in the activated mode Administrator Console After logging on the Server the ER Status pop up box opens to inform you that the ER unit is currently in the eval uation mode E ERIII Status Microsoft Internet Explorer zloj xj EVALUATION MODE MAX DATA STORAGE 4 WEEKS Change Evaluation Mode Fig A 1 ER Status pop up box The Server will store data for the period specified in the pop up box EVALUATION MODE MAX DATA STORAGE X WEEKS in which X represents the maximum number of weeks in the ER s data storage scope 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 89 APPENDICES SECTION APPENDIX You have the option to either use the ER unit in the evalua tion mode or change the evaluation mode in one of two ways by extending the evaluation period or by activating the unit so that it can be used in the activated mode LS NOTE The message EVALUATION MODE MAX DATA STORAGE X WEEKS also displays at the top of the Expiration screen in the Administrator console Refer to the Expiration screen sub section in Chapter 2 of
15. Mode for information on using the ER Server in the evaluation mode or for changing the Server from this mode to the activated mode If you are logging on during a subsequent session the main screen displays as in Fig 1 2 1 If you have not set up your own user name and password see Set up an Administrator Login ID Logging on the First Time If you are logging on the Administrator console for the first time the main screen displays with a message that asks you to specify the Server s function Enterprise Reporter 5 Technologies www 8e6technologies com Welcome to the Enterprise Reporter Before you begin please select the server s function Enterprise Reporter functions as a reporting server able to capture logs and generate reports Enterprise Reporter functions as an archive server able to hold logs for storage Apply Fig 1 1 2 Administrator console main screen first time access 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User 13 ADMINISTRATOR SECTION CHAPTER 1 ACCESSING THE SERVER Specify the Server s function 1 Click the appropriate radio button to specify the function of the Server choose Live if you wish the Server to function in the live mode receiving and processing real time data from the R3000 choose Archive if you wish the Server to function in the archive mode solely as a receptacle for histor ical archived files In this
16. Select the administrator s user name from the pull down menu 2 Edit either of the following fields User Name Password if this field is edited the Confirm Password field must be edited in tandem 3 Click the Save button 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 23 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Delete an Administrator 1 Select the administrator s user name from the pull down menu 2 After the administrator s login ID information populates the fields click the Delete button to remove the adminis trator s user name from the choices in the pull down menu 24 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Locked out Accounts and IPs screen The Locked out Accounts and IPs screen displays when the Lockouts option is selected from the Network menu This screen is used for unlocking accounts or IP addresses of administrators and sub administrators that are currently locked out of the Administrator console or Web Client Network Server v Database Locked out Accounts and IPs Locked out Admin GUI Accounts There is no Admin GUI account currently locked out Locked out Web Client Accounts ajackson droberts mbest Select All Unlock Locked out IPs 200 10 101 82 Select All Unlock Fig 1 2 5 Locked out Accounts and IPs screen 8
17. box 2 After reading the contents of the software release click Close to close the pop up box 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User 43 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Apply Now 1 Click Apply Now to open a dialog box containing infor mation about the software release process show readme cgi The 4 1 00 software release includes new features enhancements to existing features and bug fixes For more information click here to view the release notes NOTE There will be momentary impact on Internet reporting while this software update is being applied to the server WARNING Since this software update includes a upgrade for the operating system once applied this update cannot be uninstalled and the server will automatically reboot itself si Are you sure you want to apply the change s Fig 1 2 14 Software update dialog box 2 Click Yes to open the EULA dialog box https 200 10 100 76 8084 eula cgi show_cula cqf token 265 46052 Microvoll Internet Explorer Technologies End User License and Warranty Agreement For 2069 Enterprise Fiker RIOR Enterprise Filter Enterprise Reporter Threat Analysis Reporter e Mobile Client IMPORTANT READ CAREFULLY This End User License and Warrarty Agreement is Agreement is legal syeeert between you purchaser andor any end user ether an individus or an erty
18. button to remove the recipient s name from the e mail list The Master Administrator and any remaining e mail addresses in the list will continue receiving notifications Deactivate Self Monitoring 1 Click the radio button corresponding to NO 2 Click the Save button to deactivate self monitoring 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 35 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 36 Server Status screen The Server Status screen displays when the Server Status option is selected from the Server menu This screen which automatically refreshes itself every 10 seconds displays the statuses of processes currently running on the Server and provides information on the amount of space and memory used by each process v Database Product Version Enterprise Reporter Version 4 1 20 3 October 26 2007 Copyright 2007 Technologies Server Status CPU Utilization CPU Load Averages 0 00 0 00 0 00 CPU states Memory 3116560k total 2983080k used 133480k free 174292k buffers Swap 432608k total 516k used 432092k free 1648764k cached 20892 root 0 3648 1032 724 00 0 01 82 dbcontrol Disk drives status fdewhdad 25009204 22432428 none 25009204 1306368 22432428 6 Idevipts idewihda1 50109 23840 23682 51 1558280 0 1558280 0 idewishm idewhda2 66698892 825856 62484804 2 fusilocal 8e6 devihdaG 149082752 2136012 139373736 2 ibackup
19. com YouTube com and MySpace com 1 Click the radio button corresponding to ON to let search string entries display in drill down reports 2 Click Apply to apply your setting Enable Block Request Count If Block Request Count is enabled the Top 20 Users by Blocked Request canned report can be generated by the administrator 1 Click the radio button corresponding to ON to make the Top 20 Users by Blocked Request canned report selec tion available in an administrator s Canned Reports menu 2 Click Apply to apply your setting 5 NOTE Since Canned Reports are processed each night any changes made to settings today will not effective until the following day Enable Wall Clock Time If Wall Clock Time is enabled Wall Clock Time Reports can be generated by the administrator These reports use the Wall Clock Time algorithm to calculate the amount of time an end user spent accessing a given page or object disre garding the number of seconds from each hit and counting each unique minute of Web time as one minute Using this algorithm an end user could never have more than 24 hours of Web time within a given 24 hour period 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER 77 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 1 Click the radio button corresponding to ON to make the Wall Clock Time Report selection available in an admin istrator s Custom Reports menu
20. contains a list of the names of tables currently in the database Daily Summary This report shows the date range of summary tables currently in the database 3 Click the X in the upper right corner of the pop up window to close the window View Database Status Logs 1 Choose a database status log from the pull down menu 2 Click the View button to view the selected database status log in a pop up window db Active This log indicates when client tables were last updated with hits_objects and hits_pages db Backup This log provides information about the MySQL backup restore operation db Control This log shows a list of actions performed by the ER process when processing log files 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 63 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER db Expiration This log includes information about expiring data on the Server db Expire Summary This log provides a list of data expiration from summary tables db Identify This log provides information about the Server s action of obtaining user machine names from name log files and populating the database with these names db Ipgroups This log lists individual and group IP records that were added to and deleted from the client group lookup table db Logloader This log provides information about log file parsing and the number of valid and invalid records that are process
21. lock out the user from accessing the Administrator console and Web Client after a specified number of failed password entry attempts within a defined interval of time 1 Enable any of the following options At the Password Expiration field click the radio button corresponding to either password expiration option Never Choose this option if passwords will be set to never expire Number of x days prior to expiration Choose this option if password will be set to expire after x number of days in which x represents the number of days the password will be valid L NOTES The maximum number of days that can be entered is 365 If a user s password has expired when he she enters his her User Name and Password in the login screen and clicks Login he she will be prompted to re enter his her User Name and enter a new password in the Password and Confirm Password fields At the Lockout by Username field click the radio button corresponding to either of the following options ON Choose this option to lock out the user by username if the incorrect password is entered for the number of times specified in the Allowable Number of Failed Password Attempts field within the interval defined in the Failed Password Attempts Timespan in minutes field 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 79 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER OFF Choose this opt
22. restoration procedures for the Server Instructions on configuring and maintaining the ER Server are documented in this section L NOTES This user guide is accessible via the Help link beneath the banner in any screen in the Administrator console Information about the ER Client can be found in the ER Web Client User Guide that can be obtained from http www 8e6 com docs er4 wclient pdf 8 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION COMPONENTS AND ENVIRONMENT Components and Environment Components Hardware High performance server One or more high capacity hard drives Optional One or more attached NAS storage devices e g Ethernet connected SCSI connected SAN Software Linux OS Administrator Graphical User Interface GUI console utilized by an authorized administrator to configure and maintain the ER Server MySQL database 8e6 Technologies proprietary Client application employed by report users for generating views and reports 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 9 ADMINISTRATOR SECTION COMPONENTS AND ENVIRONMENT Environment Workstation Requirements Windows 2000 NT 4 0 or XP operating system Internet Explorer IE Version 6 0 or later Pop up blocking software if installed must be disabled Session cookies from the ER Server must be allowed in order for the Administrator console to function p
23. user logs on the same machine for 11 minutes and then logs off The first user logs back on that machine for 16 minutes All 30 minutes are logged as the first user s activity 52 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER View the User Name Identification screen There are two frames on this screen one used for custom izing the label that displays in Client reports for unidentified machines and the other used for specifying username iden tification IP ID criteria These frames will be populated if entries were previously made in them Set up a Customized Label for Unidentified Machines The Text Label frame is used for creating a customized label to display in reports generated by the Client This label will replace the default IP Only label that is used for identifying any machine that is not assigned to a specific user 1 Click in the checkbox to indicate that you wish to create a customized text label for unidentified user machines 2 In the Replace the default IP Only label with this label field enter up to 14 characters of text for the label 3 Click Save to save your entries Configure the Server to Log User Activity 1 In the IP ID Microsoft Username Lookup section of the screen click the radio button corresponding to Enable This action opens an alert box informing you that if user names are enabled these usern
24. 0 101 76 Mac Address 003048518187 Please call 8E6 tech support to get an activation code Activation Code Fig A 3 Activation Page pop up box Activation Page 1 In the Activation Page pop up box the Hostname of the Server IP address and Mac Address Media Access Control address display 2 Call 8e6 Technologies at either 714 282 6111 or 1 888 786 7999 and speak to a technical support representa tive about changing the evaluation mode The technical support representative will ask you for the following information a Hostname IP address and Mac Address b How you wish to change the evaluation mode You may select either option extend the evaluation mode for 2 4 or 8 weeks or change the evaluation mode to the activated mode After obtaining this information from you the technical support representative will issue you an activation code 3 Enter the activation code in the Activation Code field 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User 93 APPENDICES SECTION APPENDIX 4 Click Activate to display the confirmation message in the Activation Page pop up box If extending the evaluation period for the unit the following message displays It is now in evaluation mode X weeks in which X represents the number of weeks in the new evaluation period If activating the unit the following message displays Your box has been activated 5 Click CLOS
25. 2 CONFIGURING THE ER SERVER Expiration screen The Expiration screen displays when the Expiration option is selected from the Database menu This screen shows statistics on the amount of data currently stored on the Server box and provides an estimated date when that data will expire By reviewing the current database disk space utilization and the average number of daily hits on your Server adjustments can be made to the number of weeks of live and archive data you wish to store in the future before that data expires Network v Server v Database Expiration Status as of 2007 11 13 13 04 40 2007 08 01 00 00 11 2007 11 13 12 59 59 15 week s 200732 200745 2007 08 15 00 00 00 2007 11 13 12 59 59 13 week s 200730 200732 2007 08 01 00 00 11 2007 08 14 23 59 59 2 week s Date scope for total data Total number of week s stored Current live data yearweekno date scope Total number of live week s Current archive data yearweekno date scope Total number of archive week s Database disk space utilization 13 79 used database space total database space 5 78 41 94 Gbytes Target percentage of live data 90 Last 8 weeks hits day average Estimated total week s of live data Estimated total week s of archive data Estimated number of week s until next expiration Change Settings Hitsiday Percentage of live data Calculate Estimated total week s of live data week s week s
26. 2 Click Apply to apply your setting NOTE Since Wall Clock Time reports are processed each night any changes made to settings today will not effective until the following day Enable Page and or Object Count In the Object Count frame indicate whether drill down Wall Clock Time and scheduled custom reports will include Web page hits only or both Web page and object hits Objects include images graphics multimedia items and text item object files WARNING If Pages only is selected all records of objects accessed by end users will be lost for the time period in which this option was enabled Even if there were objects accessed by end users during that time period zeroes 0 will display for object activity in generated reports 1 Select one of two radio buttons to specify the type of hits to be included in drill down Wall Clock Time and sched uled custom reports Pages only Choose this option to include only Web page hits in reports Pages and Objects Choose this option to include both Web page and object hits in reports 2 Click Apply to apply your setting 78 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Enable Configure Password Security Option In the Password Security Options frame passwords for accessing the Administrator console or Web Client can be set to expire after a specified number of days and or
27. 2005 Waiting for process Jusrilocal Be6 util to stop using signal 0 with sleep time 0 Fri Jan 28 12 56 47 2005 Stopping process Jusrilocal Beb util crond Fri Jan 28 12 56 47 2005 Waiting for process Jusrilocal 8e6 util crond to stop using signal 0 with sleep time 10 Fri Jan 28 12 56 47 2005 Stopping process usrilocal 8e6sbin startall sh Fri Jan 28 12 56 47 2005 Stopping process usrilocal Beb binhweekly sh Fri Jan 28 12 56 47 2005 Stopping process usrilocal Beb binidaily sh Fri Jan 28 12 56 47 2005 Stopping process usrilocal Be6 binihourly sh Fri Jan 28 12 56 47 2005 Stopping process fusrilocal amp eb bin filewatch Fri Jan 28 12 56 47 2005 Stopping process usrilocal Be6 bin dbbackup Fri Jan 28 12 56 47 2005 Stopping process usrlocal 8e6 bin dbcontrol Fri Jan 28 12 56 47 2005 Stopping process usrilocal Be6 bin dbexpiration Fri Jan 28 12 56 47 2005 Stopping process usrilocal Be6 bin dbexpire summary Fri Jan 28 12 56 47 2005 Stopping process usrilocal Beb binidbidentify Fri Jan 28 12 56 47 2005 Stopping process usrilocal Be6 bin dbipgroups Fri Jan 28 12 56 47 2005 Stopping process usrilocal 8e6 binidblogloader Fri Jan 28 12 56 47 2005 Stopping process usrilocal BeB bin dbname Fri Jan 28 12 56 47 2005 Stopping process usrilocal BeB bin dbnbtlookup Fri Jan 28 12 56 47 2005 Stopping process usrilocal Be6 bin dbsupport Fri Jan 28 12 56 48 2005 Stopping process Jusrilocal Be6 bin dbsplit Fri Jan 28 12 56 48 2005
28. 6111 8e6 Taiwan 7 FI No 1 Sec 2 Ren Ai Rd Taipei 10055 Taiwan R O C Taipei Local 2397 0300 Fax 2397 0306 Domestic Taiwan 02 2397 0300 International 886 2 2397 0300 84 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER TECHNICAL SUPPORT PRODUCT WARRANTIES TECHNICAL SUPPORT Support Procedures When you contact our technical support department You will be greeted by a technical professional who will request the details of the problem and attempt to resolve the issue directly f your issue needs to be escalated you will be given a ticket number for reference and a senior level technician will contact you to resolve the issue f your issue requires immediate attention such as your network traffic being affected or all blocked sites being passed you will be contacted by a senior level techni cian within one hour e Your trouble ticket will not be closed until your permission is confirmed 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 85 TECHNICAL SUPPORT PRODUCT WARRANTIES PRODUCT WARRANTIES 86 Product Warranties Standard Warranty 8e6 Technologies warrants the medium on which the 8e6 product is provided to be free from defects in material and workmanship under normal use for period of one year the Warranty Period from the date of delivery This standard Warranty Period applies to both new and refurbished equip ment for a period of o
29. 808 process show_readmecg The 4 1 00 software release includes new features enhancements to existing features and bug fixes For more information click here to view the release notes NOTE There will be momentary impact on Intemet reporting while this software update is being applied to the server WARNING Since this software update includes a upgrade for the operating system once applied this update cannot be uninstalled and the server will automatically reboot itself Are you sure you want to apply the change s s ml fap Internet E Done 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE e field an area Current Settings dialog box window Live Data 23 2002 to 52 2002 week year or screen that either Online Archive _to_ week year Mininum weeks of live data accommodates your data entry or Change Settings displays pertinent Mininum weeks of live lt gt information A text box is a type of field frame a boxed in area in a dialog box window or screen that includes a Group Information Production group of objects such as fields text Admin boxes list boxes buttons radio buttons and or tables Objects within a frame belong to a specific function or group A frame often is labeled to indi cate its function or purpose
30. AS device is attached to the ER This ER does not have a NAS device attached NAS Ping Status N A This ER has a NAS device attached NAS Ping Status OK This ER has a NAS device attached NAS Ping Status FAILED If the FAILED message displays verify that the NAS is properly connected to the ER amp NOTE Refer to the Quick Start Guides for the ER and NAS devices for setup information Optional Features screen The Optional Features screen displays when Optional Features is selected from the Database menu see Fig 1 2 27 This screen is used for specifying any of the following options to be available in the Web Client when generating specified types of reports Search String Reporting Block Request Count Wall Clock Time Object Count This screen also is used for enabling and configuring the password security feature to be used for the Adminis trator console and or Web Client L NOTE Optional features can be enabled or disabled at any time 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER 75 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 98 Server Oatabase Optional Features Please select which Enterprise Reporter features you would like to enable or Be provides these options since not all customers require Ihe Game depth of detailed reporting and disabling of these features will improve the performance of the reporter Search String Reporting
31. ATOR USER GUIDE 31 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER When performing a manual backup the ER s database is immediately saved to the internal backup drive From the remote server the backup database can be retrieved via FTP and then stored off site 8e6 recommends executing an on demand backup during the lightest period of system usage so the Server will perform at maximum capacity 1 Click the Manual Backup button in the Internal Backup Restore Action frame to specify that you wish to back up live data to the ER Server s internal backup drive 2 On the Confirm Backup Restore screen click the Yes button to back up the database tables and indexes A WARNING 8e6 recommends that you do not perform other func tions on the ER Server until the backup is complete The time it will take to complete the backup depends on the size of all tables being saved Perform a Remote Backup After executing the manual backup a remote backup can be performed on your remote server NOTE Before beginning this FTP process be sure you have enough space on the remote server for storing backup data The required space can be upwards of 200 gigabytes 1 Log in to your FTP account 2 Use FTP to download the ER Server s backup database to the remote server When you are in the backup data base directory be sure to get all the data files to include in your backup You can then go to the archive
32. Address Ittp office microso Synchronize Links amp 8e6 Source windows Update 8 6 Channel Partners Newsletter 48 TurboPipe Website User Management Windows Messenger ICQ Lite Ca Cia Office Online Sun Java Console Fig B 6 Toolbar setup When you click Turn On Pop up Blocker this menu selec tion changes to Turn Off Pop up Blocker and activates the Pop up Blocker Settings menu item You can toggle between the On and Off settings to enable or disable pop up blocking 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE APPENDICES SECTION APPENDIX Add the Client to the White List There are two ways to disable pop up blocking for the Client and to add the Client to your white list Use the IE Toolbar 1 With pop up blocking enabled go to the toolbar and select Tools gt Pop up Blocker gt Pop up Blocker Settings to open the Pop up Blocker Settings dialog box Pop up Blocker Settings Exceptions Pop ups are currently blocked You can allow pop ups from specific Web sites adding the site to the list below Address of Web site to allow Allowed sites Remove All Notifications and Filter Level v Play a sound when a pop up is blocked Show Information Bar when a pop up is blocked Filter Level Medium Block most automatic pop ups Pavan Bike Fig B 7 Pop up Blocker
33. Click Update to instantly create a table of Static IPs and Machine Names Update IPs Machines Usernames to Ignore Please enter the IP Machine amp Username you wish to ignore below One Name Per Line IP to ignore 200 10 160 11 200 10 160 53 Machine to ignore ladmin edot Username to ignore Fig 1 2 20 User Name Identification screen with IP ID activated As the administrator of the Server you have the option to either enable or disable this feature for logging users activ ities by usernames machine names and or IP addresses of machines 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 51 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER WARNINGS A The ER will generate NetBIOS requests outside the network if IP ID is activated and if no segment settings have been specified in the configuration of the R3000 causing it to log external traffic To resolve this issue the R3000 should be modified to log activity only within the network If a firewall is used it should be set up to prevent logging NetBIOS requests outside the network A If using IP ID note that user login times are established for set periods of 15 minutes and if more than one user logs onto the same machine during that time period the activity on that machine will be identified with the first user who logged onto that machine For example the first user logs on a machine for three minutes and then logs off The second
34. Delete Rename list box an area in a dialog box window or screen that accommodates and or Production displays entries of items that can be added or removed e pop up box a window a box or window n User that opens after you click a button in a dialog box window or screen This box or window may display information or may require you to make one or more entries Unlike a dialog box you do not need to choose between options e pull down menu a field in a dialog box window or screen Daily that contains a down arrow to the right When you click the arrow a menu of items displays from which you make a selection 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER 5 ENTERPRISE REPORTER OVERVIEW HOWTO USE THIS USER GUIDE radio button a small circular object in a dialog box window or YES NO screen used for selecting an option This object allows you to toggle between two choices By clicking a radio button a dot is placed in the circle indi cating that you selected the option When the circle is empty the option is not selected screen a Main object o _ of an applica tion that displays AddlEditiDelete Administrators across your monitor A a screen can Contam contain iv oa windows frames fields tables text boxes list boxes buttons and radio buttons Us
35. E to close the Activation Page pop up box 94 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER APPENDICES SECTION APPENDIX Appendix B Disable Pop up Blocking Software A user with pop up blocking software installed on his her workstation will need to disable pop up blocking in order to use the Client This appendix provides instructions on how to disable pop up blocking software for the following products Yahoo Toolbar Google Toolbar AdwareSafe and Windows XP Service Pack 2 SP2 Yahoo Toolbar Pop up Blocker Add the Client to the White List If the Client was previously blocked by the Yahoo Toolbar it can be moved from the black list and added to the white list so that it will always be allowed to pass To do this 1 Go to the Yahoo Toolbar and click the pop up icon to open the pop up menu J Yahoo Toolbar Overview Microsalt Internet Explorer Fie Ede view Favores Toole AGRO E vom A Address E rtp jfect companion yaheo comjcenhg P9 ws 4 BES Gj Games 87 personas YAHOO Toolbar locked View Recently Blocked Pop Ups Total Pop Ups Blocked 3 A Wry am I stil getting pop ups Overview Search Mere Heb Tel a Friend About Pop Un locker Fig B 1 Select menu option Always Allow Pop Ups From Try Ik Now Save time online with Yahoo Toolbar 8E6 TECH
36. E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User 25 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER NOTE An account or IP address becomes locked if the Pass word Security Options feature is enabled in the Optional Features screen and a user is unable to log into the Administrator console or Web Client due to a password expiration or having met the specified number of failed password attempts within the desig nated timespan View Locked Accounts IP addresses The frames in this screen display the following messages if there are no users currently locked out Locked out Admin GUI Accounts There is no Admin GUI account currently locked out Locked out Web Client Accounts There is no Web client account currently locked out Locked out IPs There is no IP currently locked out If there are any locked accounts IP addresses in a frame each locked username IP address displays on a separate line followed by a checkbox The Select All and Unlock buttons display at the bottom of the frame Unlock Accounts IP addresses To unlock an account IP address in a frame 1 Click the checkbox corresponding to the username IP address TIP To unlock all accounts IPs in a frame click Select All to populate all checkboxes in the frame with check marks 2 Click Unlock to unlock the specified accounts IPs and to display the message screen showing one of the following pertinent messages for each unl
37. External Backup FTP Account frame the login name that will be used to access the remote server displays in the Username field This field cannot be edited 1 In the Password field enter up to eight characters for the password The entry in this field is alphanumeric and case sensitive 2 Inthe Confirm Password field re enter the password in the exact format used in the Password field 3 Click the Apply button to save your entries The updated Account ID will be activated after two minutes Execute a Manual Backup In addition to performing on demand backups in preparation for a disaster recovery you may wish to execute a manual backup under the following circumstances Power outage If there is a power outage at your facility and your system uses a backup battery you might want to back up data before the battery fails Rolling blackout If your facility is subjected to rolling blackouts and a blackout is scheduled during the time of your daily backup you should back up your data before the blackout period when the ER Server will be down Expiration about to occur If a data expiration is about to occur you might want to back up your data before losing the oldest data on the ER Server prior to the daily backup process WARNING If corrupted data is detected on the ER Server do not backup your data as you may back up and eventually restore a corrupted database 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTR
38. Gooale Toolbar Options Help Microsoft Internet Explorer 1 Fle Ea View FavoRes Took e 2 Girone Que iy a 8 Address qoe comjpopup heip Hie uw RETO Sene Google a l Toolbar Fig B 4 Site pop ups allowed icon enabled 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User 97 98 APPENDICES SECTION APPENDIX B AdwareSafe Pop up Blocker Disable Pop up Blocking AdwareSafe s SearchSafe toolbar lets you toggle between enabling pop up blocking popups blocked and disabling pop up blocking Popup protection off by clicking the pop up icon 1 In the IE browser go to the SearchSafe toolbar and click the icon for popups blocked to toggle to Popup protec tion off This action turns off pop up blocking 2 After you are finished using the Client go back to the SearchSafe toolbar and click the icon for Popup protec tion off to toggle back to popups blocked This action turns on pop up blocking again 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER APPENDICES SECTION APPENDIX Windows XP SP2 Pop up Blocker This sub section provides information on setting up pop up blocking and disabling pop up blocking in Windows XP SP2 Set up Pop up Blocking There are two ways to enable the pop up blocking feature in the IE browser Use the Internet Options dialog box 1 From the IE brow
39. HH SHH eec 8e e Enterprise Reporter 8e6 Technologies GUIDE Administrator Console R3000IR Model ER 4 0 Release 4 1 20 Manual Version 1 01 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER 8E6 ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 2007 8e6 Technologies All rights reserved 828 W Taft Ave Orange CA 92865 USA Version 1 01 published December 2007 for software release 4 1 20 Printed in the United States of America This document may not in whole or in part be copied photo copied reproduced translated or reduced to any electronic medium or machine readable form without prior written con sent from 8e6 Technologies Every effort has been made to ensure the accuracy of this document However 8e6 Technologies makes no warranties with respect to this documentation and disclaims any implied warranties of merchantability and fitness for a particular pur pose 8e6 Technologies shall not be liable for any error or for incidental or consequential damages in connection with the furnishing performance or use of this manual or the exam ples herein Due to future enhancements and modifications of this product the information described in this documentation is subject to change without notice The latest version of this document can be obtained from http www 8e6 com docs ir_er4server pdf Trademarks Other product names mentioned in this manual may be trade marks or registe
40. INDEX 106 data storage setup 66 Database Menu 50 database status logs 62 Date Scope Expiration screen 66 diagnostic reports 62 dialog box terminology 4 disable pop up blockers 95 Elapsed Time 58 expiration 68 Expiration screen 66 expire data from Server 66 passwords 79 terminology 68 field terminology 5 File Transfer Protocol FTP 31 47 frame terminology 5 FTP File Transfer Protocol 31 32 33 47 generate static table of IP addresses machine names 54 hardware 9 install Server patch 43 Internet Explorer 10 98 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER INDEX IP ID 50 LDAP 87 Linux OS 9 list box terminology 5 live data setup on Server 66 terminology 67 Locked out Accounts and IPs screen 25 lockout 79 log database status 63 off the Server 16 on the Server 12 Manual Backup button 37 Manual Restore button 33 MySQL 1 9 47 NAS Status screen 74 Network Menu 19 network requirements 10 Network Settings screen 28 Object Count 78 Optional Features screen 75 Page Count 78 Page Definition screen 60 Page View Elapsed Time screen 58 password create for Administrator GUI 15 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 107 INDEX 108 create for remote server s FTP account 31 security option 79 patch Server 41 unapply 42 pop up blocking disable 95 pop up box window terminology 5 Product Warranties section 86 pull down menu
41. NOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER 95 APPENDICES SECTION APPENDIX B 96 2 Choose Always Allow Pop Ups From to open the Yahoo Pop Up Blocker dialog box Yahoo Pop Up Blocker Sources of Recently Blocked Pop Ups alow Always Allow Pop Ups From These Sources 8e6 com Fig B 2 Allow pop ups from source 3 Select the source from the Sources of Recently Blocked Pop Ups list box to activate the Allow button 4 Click Allow to move the selected source to the Always Allow Pop Ups From These Sources list box 5 Click Close to save your changes and to close the dialog box 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE APPENDICES SECTION APPENDIX Google Toolbar Pop up Blocker Add the Client to the White List To add the Client to the white list so that it will always be allowed to pass go to the Google Toolbar and click the blocked icon F Google Toolbar Options Help Microsoft Internet Explorer xl Fle EGR View FavoRes Took Hep wo QA Que id dE Address com pagnp_heip Hie Googles H Cherub 8 eames z ee e oogle To let individual popup through press the Cu hey while diding on a lrk Toolbar Fig B 3 blocked icon enabled Clicking this icon toggles to the Site pop ups allowed icon adding the Client to your white list
42. NTERPRISE REPORTER ADMINISTRATOR User GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Restart the Web Client Server In the Restart Web Client Server frame click Restart to restart the Web Client server As a result of this action a screen displays with the following message The Web Client Server will restart in a few minutes Click OK to return to the Web Client Server Management screen Enable Disable Web Client Server Access 1 In the Enable Disable HTTP HTTPS access to Web Client Server frame click the checkbox es corre sponding to the option s for logging into the Web Client HTTP Choose this option to let users log into the Web Client using an HTTP IP address HTTPS Choose this option to let users log into the Web Client using an HTTPS IP address NOTE Remove the check mark to disable a selection 2 Click Apply Enable Disable the Web Client Scheduler 1 In the Enable Disable Web Client Schedule frame click the appropriate radio button to specify whether or not to automatically run scheduled Web Client reports ON Choose this option to let the Web Client auto matically run scheduled reports AN WARNING Do not select this option if using the Access Client to run scheduled reports duplicate reports will be generated OFF Choose this option to use the Access Client for running scheduled reports or if you do not want the Web Client to run scheduled reports
43. Settings 2 Enter the Address of Web site to allow and click Add to include this address in the Allowed sites list box Click Close to close the dialog box The Client has now been added to your white list 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER 101 APPENDICES SECTION APPENDIX B Use the Information Bar With pop up blocking enabled the Information Bar can be set up and used for viewing information about blocked pop ups or allowing pop ups from a specified site Set up the Information Bar 1 Go to the toolbar and select Tools gt Pop up Blocker gt Pop up Blocker Settings to open the Pop up Blocker Settings dialog box see Fig B 7 2 In the Notifications and Filter Level frame click the checkbox for Show Information Bar when a pop up is blocked 3 Click Close to close the dialog box Access the Client 1 Click the Information Bar for settings options 806 Technologies Internet Filtering and Reporting for the Enterprise Microsoft Internet Explorer Fie Edit Favorites Too aA Shp Favorites amp amp 3 AB http wen com P blocked To see thi Temporarily Alow Pop ups 71 Always Allow Pop ups from This Site Settings The Internet Filtering and Reporting Solution for the Enterprise Contact Us 1 888 786 7999 OSeare Information Bar Fig B 8 Information B
44. Stopping process usrilocal BeB bin dbsummary Fri Jan 28 12 56 48 2005 Stopping process usrilocal 8eb binidbtool Fri Jan 28 12 56 48 2005 Stopping process usrilocal BeG bin dbwatch Fri Jan 28 12 56 48 2005 Stopping process usrilocal 8eb bini dbstaticip Fri Jan 28 12 56 48 2005 Waiting for process usrlocal 8e6 bin startall sh to stop using signal 9 with sleep time 10 Fri Jan 28 12 56 48 2005 Waiting for process Jusrilocal BeG bin weekly sh to stop using signal 9 with sleep time 10 Fri Jan 28 12 56 48 2005 Waiting for process usrilocal Be6 binidaily sh to stop using signal 9 with sleep time 10 Fri Jan 28 12 56 48 2005 Waiting for process usrilocal Be6 bin hourly sh to stop using signal 9 with sleep time 10 Fri Jan 28 12 56 48 2005 Waiting for process usrlocal 8e6 binifilewatch to stop using signal 9 with sleep time 10 Fri Jan 28 12 57 08 2005 Waiting for process usr local 8e6 bin dbbackup to stop using signal 9 with sleep time 10 Fri Jan 28 12 57 08 2005 Waiting for process usr local 8e6 bin dbcontrol to stop using signal 9 with sleep time 10 Fri Jan 28 12 57 28 2005 Waiting for process Jusrilocal 8e6 bin dbexpiration to stop using signal 9 with sleep time 10 Fri Jan 28 12 57 28 2005 Waiting for process usrilocal Beb bin dbexpire summary to stop using signal 9 with sleep lime 10 Fri Jan 28 12 57 28 2005 Waiting for process usrlocal 8e6 bin dbidentify to stop using signal 9 with sleep time 10 Fri Jan 28 12 57 28 2005 Waiting for process J
45. The Search String feature displays the full search string content that was typed into search engino text box OFF Block Request Court Tho Block Request feature enables the Top 20 Users by Blocked Request canned report ON OFF Tho Wall Clock Timo Report shows whether there wore any Web page hits in a given minute of real lime ond if vo assigns a full minute of lime to the user ON OFF Pasty Object Count The Object Count feature enables object hits o g all images graphice multimedss items and text items count as objects filas to be displayed in the Down reports schaduled custom reports and Wall Clock Time reports Selecting Page Only will show Web page hit information only Pages only 6 Pages and Objects en Password Expiration Never Number of days prior to expiration Lockout by Username OFF Lockout by IP Address CON orr Allowable Number of Failed Password Altempls Failed Password Attempts Timespan in minutes 201 Fig 1 2 27 Optional Features screen 76 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Enable Search String Reporting If Search String Reporting is enabled detail drill down reports display the full search string content typed into a search engine text box for search sites such as Google Yahoo MSN AOL Ask
46. a might include pages and or objects that were accessed by users on the Internet Since archive data contain no indexes they occupy less space on the Server than live data which include indexes and pages objects However reports generated for periods of time with archive data take longer to process since indexes are not included for that data 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 67 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 68 Expire pertains to the action of dropping data from the Server when there is no room left on the hard drive for additional storage When the hard drive reaches its maximum data storage capacity indexes from the oldest week of data stored on the Server are dropped or expired from the Server Thereafter when more space is needed on the Server the oldest week of non indexed data expires Expiration Rules The administrator of the Server specifies the number of weeks of data that will be stored on the Server based on the storage capacity of the hard drive and the number of hits on the Server After inputting the percentage of live data to be stored the Server translates that figure into the equivalent of weekly time periods for live and or archive data storage When the Server reaches the maximum number of weeks allocated for live data storage the oldest week of live data stored on the Server attains an archive data status In attaining an
47. ames will overwrite those that are being imported from the shadow log 2 Click OK to close the alert box and to activate the IP ID and Static IP assignment checkboxes 3 Select one or both of the following options by clicking in the designated checkbox es IP ID this option logs a user s activity by username login ID 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GuIDE 53 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Static IP assignment this option logs a user s activity by the IP address of the machine used When selecting this option the Update button becomes acti vated a Click the Update button to automatically generate a table of static IP addresses and machine names After this table is created the message screen displays to confirm the successful execution of this task b Click the Back button to return to the User Name Identification screen 4 In the IP Machine Username to ignore list boxes enter all IP addresses machine names and or usernames the Server should disregard when identifying users Each entry should be made in a separate row 5 After making all necessary entries on this screen click the Save button NOTE After saving your entries the IP ID frame becomes disabled To make modifications in this frame you must follow all steps in this sub section Deactivate User Name Identification 1 Click the radio button corresponding to Disable 2 Click the S
48. and apply results for the new username format to be displayed in the report 1 By default the following choices display in the Available Fields list box Domain Name Organization Name Department Name User Name Make a selection from this list for the first field displayed in your server console and raw logs that you wish to include in the username format in the report 2 Click Add to include this selection in the Raw Log Fields list box below NOTE Follow steps 1 and 2 for each consecutive field to be added to the Raw Log Fields list box TIP Click the Reset button on this screen at any time to revert to the default settings WARNING It is important to select the correct fields from this list in the order in which they appear in your server console For example if the username format on the console is Domain Name Department Name User Name and only User Name and Department Name are selected from the Available Fields list box in that order the report will display information in the wrong order In this example if the Domain Name is LOGO the Department Name is Admin and the User Name is JSmith the report will show JSmith Admin instead of LOGO Admin JSmith 3 In the Raw Log Fields list box select the first field to be displayed in the username format on the report 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 4 Click Add to include y
49. ar menu options mu 2 Select Always Allow Pop ups from This Site this action opens the Allow pop ups from this site dialog box Allow pop ups from this site 9 Would you like to allow pop ups from www Be6 com Fig B 9 Allow pop ups dialog box 102 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User APPENDICES SECTION APPENDIX 3 Click Yes to add the Client to your white list and to close the dialog box NOTE To view your white list go to the Pop up Blocker Settings dialog box see Fig B 7 and see the entries in the Allowed sites list box 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UsER GUIDE 103 APPENDICES SECTION APPENDIX B 104 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE Access Client 49 add edit delete administrators 15 Add Edit Delete Administrators screen 22 administrator e mail contact setup 34 log in to Server 15 Administrator GUI 78 alert box terminology 4 archive data setup on Server 66 terminology 67 back up data internal on demand backup 37 to remote server 32 backup procedures 29 Backup screen 29 Block Request Count 77 Box Mode screen 20 button terminology 4 checkbox terminology 4 Client 1 8 14 18 20 50 53 73 diagnostic reports 63 evaluation mode 89 troubleshoot problems 62 User Guide 8 components 9 Conventions 3 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 105
50. archive data status the index for that week of data is dropped from the database tables When the Server reaches its maximum number of weeks allocated for archive data storage the oldest week of non indexed data stored on the Server is automatically dropped expired from the database Once data expires it cannot be recovered 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER View Data Storage Statistics In the Status section of this screen the date and time of the last database expiration displays in the Status bar The date displays in the YYYY MM DD format and the time displays in military time 01 24 hours using the HH MM SS time format The following data that displays is current as of the most recent database expiration run e Data scope for total data the date and time range of all live and archive data currently stored on the Server The date displays in the YYYY MM DD format and the time displays in military time 01 24 hours using the HH MM SS time format Total number of week s stored the number of weeks represented in the total data date scope e Current live data yearweekno date scope the range of dates and times of live data currently stored on the Server The first line displays the range of year s and weeks in the YYYYWW format where Y represents the year and W represents the week number in that yea
51. ave button 54 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Username Display Setting screen This Username Display Setting screen displays when the Username Display Setting option is selected from the Data base menu This screen is used for configuring the user name format imported from raw logs and customizing the username format that displays in reports Network v Server v Database Username Display Setting Current Username Display Setting The current display name format is Department Name User Name Modify Username Display Setting Please SELECT the username in the raw log from the following fields Available Fields Add Please select how you want the username displayed on the ER report and click Apply Raw Log Fields Domain Name Department Name User Name Add Display username Apply Reset Fig 1 2 21 Username Display Setting screen 55 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 56 View the Current Username Display Setting In the Current Username Display Setting frame the current username format displays if previously entered in the Display username field and saved on this screen Modify the Username Display Setting In the Modify Username Display Setting frame make selec tions from list boxes
52. ay displays This is the same figure that displays in the Last 8 weeks hits day average field in the Status section above 1 In the Percentage of live data field enter a figure for the percentage of data you wish to be stored as live data on the box If you want all data to be live data only enter 100 2 Click the Calculate button to display results in the following fields below Estimated total week s of live data and Estimated total week s of archive data After viewing your results in these display fields you can adjust the number of weeks that data will be saved on the Server if necessary To do so follow steps 1 and 2 again 3 Once you are satisfied with your results click the Save button As a result of your entries the following occurs the figure saved in the Percentage of live data field displays in the Target percentage of live data field in the Status section the figures displayed in the Estimated total week s of live archive data fields display in the Estimated total week s of live archive data fields in the Status section the Estimated number of week s until next expiration field may display a new figure based on the new settings you saved When the next database expiration runs all other fields in the Status section will reflect the new calculations 72 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER TIP 866 reco
53. ded herein reserves al rights nol expressly granted to You under this Agreement 2 SOFTWARE LICENSE 24 Lennie Subject to the payment of appiicati icense fees and the terms and restrictions set forth in this Agreement hereby grants to You non mublicenzable nonexclusive non transferable imted licenze to use the Software solely on Hardware ae for Your eternal busnes purpotet oiy and to operate the Hardware during the Term solely to use the Software Cobectvety the License You must imt use of Ihe Product tothe number 01 indvidusis for whom You have pas Pe requred fees T Do you accept the conditions of the Be amp Technologies End User License Agreement res lig oe LT TT T nex 7 Fig 1 2 15 EULA dialog box 44 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 3 After reading the contents of the End User License Agreement click Yes if you agree to its terms This action closes the EULA dialog box and begins the software update application process 4 To determine whether the software update has been successfully applied click the hyperlink here beneath the ER Patch History frame in the Software Update screen to open the Patch Log window Software Update Patch Log Microsoft Internet Explorer ni xj Patch Log Fri Jan 28 12 56 47 2005 Stopping process usrilocal BeB util Fri Jan 28 12 56 47
54. directory to get all the raw logs to include in your backup 3 Store this backup data in a safe place off the remote server If this backup database needs to be restored it can be uploaded to the ER Server via FTP See Perform a Restoration to the Server 32 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Perform a Restoration to the ER Server There are two parts in performing a restoration of data to your ER Server Part one requires data to be loaded on the remote server and then FTPed to the ER Server Part two requires the FTPed data to be restored on the ER Server L NOTE Before restoring backup data to the ER Server be sure you have enough space on the ER Server Data that is restored to the ER Server will automatically include indexes Perform these steps on the remote server 1 Load the backup data on your remote server 2 Log in to your FTP account 3 FTP the backup data to the ER Server s internal backup drive On the ER Server s Backup screen 1 Click the Manual Restore button in the Internal Backup Restore Action frame to specify that you wish to over write data on the live ER Server with data from the previous internal backup run 2 On the Confirm Backup Restore screen click the Yes button to restore database tables and indexes to the ER Server 5 NOTE The amount of time it will take to restore data to the ER Ser
55. e a Page 61 Add a Page ener 61 TOAS SrO E io eene te edo DR ue I cee 62 View Diagnostic 63 View Database Status 095 63 Expiration Screen o eene e dete 66 Expiration Screen 67 Expiration Rules ibo te eere nails 68 View Data Storage Statistics 69 Change Data Storage 72 NAS Status screen eese nter nnne 74 View NAS Status Information 75 Optional Features 75 Enable Search String Reporting 77 Enable Block Request 77 Enable Wall Clock 77 Enable Page and or Object 78 Enable Configure Password Security Option 79 User Group Import 81 Import User Groups 81 TECHNICAL SUPPORT PRODUCT WARRANTIES 83 Technical Support eerie
56. e for another 15 seconds the user will have two sessions or three visits to that site logged for him her 5 seconds 1 visit 15 seconds 2 visits for a total of 3 visits 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 59 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Page Definition screen The Page Definition screen displays when the Page Defini tion option is selected from the Database menu This screen is used for specifying the types of pages to be included in the detail report for Page searches v Database Page Definition Modify Page Definition Please customize the page definition and click Apply Current page types htm dhtml shtm shtml Remove New Type Please type the file extension in the following format Xx e g html Fig 1 2 23 Page Definition screen View the Current Page Types The Current page types list box contains the extensions of page types to be included in the detail report 60 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Remove a Page Type To remove a page type from the detail report 1 Select the page extension from the Current page types list box 2 Click Remove 3 Click Apply Add a Page Type To add a page type in the detail report 1 Enter the New Page Type extension 2 Click Add to include the extension in
57. ed db Nbtlookup This log provides a list of user machine IP addresses from the NetBIOS lookup db Split This log contains information pertaining to the formation of the hits objects hits pages tables db Staticip This log provides information about settings on the server for the static IP assignment option db Summary This log shows a summarization of activities from the dbsummary database tool db Support This log includes a list of temporary tables that were created for the formation of the hits tables db Tool This log shows information about system checks performed on disk usage free memory unprocessed files and daemons db Traffic This log provides information about the daily traffic table File Watch Log This log shows a list of records that were imported from one machine to another 64 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Patch Log This log gives information about applied software updates MYSQL Log This log provides information pertaining to the MySQL server Error Entry R2k This log displays a list of R2000 query errors Error Entry R3k This log displays a list of R3000 query errors 3 Click the X in the upper right corner of the pop up window to close the window 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 65 ADMINISTRATOR SECTION CHAPTER
58. efer to this section for infor mation on configuring and maintaining the ER Server via the Administrator console application Tech Support Product Warranties Section This section contains information on technical support and product warranties Appendices Section Appendix A provides information on how to use the ER Server in the evaluation mode and how to switch to the activated mode Appendix B explains how to disable many types of pop up blocking software Index This section includes an index of topics and the first page numbers where they appear in this user guide 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE Conventions The following icons are used throughout this user guide NOTE The note icon is followed by italicized text providing additional information about the current topic TIP The tip icon is followed by italicized text giving you hints on how to execute a task more efficiently A WARNING The warning icon is followed by italicized text cautioning you about making entries in the application executing certain processes or procedures or the outcome of specified actions IMPORTANT The important icon is followed by italicized text informing you about important information or procedures to follow to ensure maximum uptime on the ER Server 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 3
59. er the port and click Start Port Start Fig 1 2 10 Secure Access screen 38 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Activate a Port to Access the Server 1 After the administrator at the customer s site authorizes you to use a designated port to access their Server enter that number at the Port field 2 Click the Start button to activate the port This action enters the port number in the list box above replacing the text No connection Network 11 Server v Database Secure Access If you want to terminate a connection select the and click the Stop button To terminate all connections click Stop All Stop Stop All Ifyou want to start a new connection enter the porti and click Start Port Start Fig 1 2 11 Port entries 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User 39 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 40 Terminate a Port Connection 1 After maintenance has been performed on the customer s Server select the active port number from the list box by clicking on it 2 Click the Stop button to terminate the port connection This action removes the port number from the list box Terminate All Port Connections If more than one port is currently active on the customer s Server and you need to terminate all port connection
60. es Marne e table an area in a window or screen haat 1444 that contains items L previously entered or selected e text box an area in a dialog Password box window or screen that accommodates your data entry A text box is a type of field 6 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE e window displays on a screen sees E and can contain frames fields text boxes list boxes buttons and radio buttons Types of windows include ones from the system such as the Save As window pop up windows or T login windows 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER 7 ADMINISTRATOR SECTION INTRODUCTION ADMINISTRATOR SECTION Introduction The authorized administrator of the ER Server is respon sible for providing the Server a high speed connection to the remote Client workstations To attain this objective the administrator performs the following tasks provides a suitable environment for the ER Server including power connection protected by an Uninterruptible Power Supply UPS high speed access to the Server by authorized Client workstations adds new administrators sets up administrators for receiving automatic alerts updates the Server with software updates supplied by 8e6 analyzes Server statistics establishes and implements backup and
61. ese sites is not enough Administrators want the ability to know who is accessing which site the duration of each site visit and the frequency of these visits This data can help administrators identify abusers develop policies and target sites to be filtered in order to maximize bandwidth utilization and productivity The Enterprise Reporter ER from 8e6 Technologies is designed to readily obtain this information giving the user the ability to interrogate massive datasets through flexible drill down technology until the desired view is obtained This view can then be memorized and saved to a user defined report menu for repetitive scheduled execution and distribution Operations In simplified terms the ER operates as follows the ER Server accepts log files text files containing Web access data from the 8e6 R3000 Enterprise Filter 8e6 s proprietary programs normalize the transferred data and insert them into a MySQL database The ER Client reporting application accesses this database to generate a virtually unlimited number of queries and reports 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 1 ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE How to Use this User Guide Organization This User Guide is organized into the following sections Overview This section provides information on how to use this user guide to help you configure the ER Server Administrator Section R
62. formation about these buttons 42 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Install a Software Update WARNING Before installing a software update you must shut off the Server s software by selecting the Shutdown Software option on the Shut Down screen See the Shut Down sub section under the Server menu section in this chapter soft ware updates must be installed in numerical order on your Server L NOTES Be sure to terminate all reports that are currently running or are scheduled to run before applying a software update and that port 8084 is open on your network In the ER Patch Updates frame two buttons are available README and Apply Now README 1 Click README to open a pop up box containing informa tion about the software release E http 200 10 100 76 808 process show read e c gi The 4 1 00 software release includes new features enhancements to existing features and bug fixes For more information click here to view the release notes NOTE There wili be a momentary impact on Intemet reporting while this software update is being applied to the server WARNING Since this software update includes a kernel upgrade for the operating system once applied this update cannot be uninstalled and the server will automatically reboot itself Close ep Internet Fig 1 2 13 Software update
63. g the Client reporting application 20 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Change the Box Mode 1 Click the Change Mode button to display the two box mode options on the screen Welcome to the Enterprise Reporter C Live Enterprise Reporter functions as a reporting server able to capture logs and generate reports Enterprise Reporter functions as an archive server able to hold logs for storage Apply C Archive Fig 1 2 3 Change Box Mode 2 Click the radio button corresponding to Live or Archive to specify the mode in which the Server should function 3 Click the Apply button to confirm your selection The new mode will be in effect after the Server is restarted NOTE After applying the box mode setting you must restart the Server by selecting the Restart Hardware option on the Shut Down screen See the Shut Down sub section under the Server menu section in this chapter 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User 21 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Add Edit Delete Administrators screen The Add Edit Delete Administrators screen displays when the Administrators option is selected from the Network menu This screen is used for viewing adding editing and deleting the login ID of personnel authorized to configure the Server For security purposes administra
64. h to execute 2 Click the Apply button to display the warning screen 3 To proceed with your selection click the Restart or Shut down button on the warning screen To change your selection click the Back button of the browser window to return to the Shut Down screen NOTE When the Restart Software or Hardware option is selected the Server will take five to 10 minutes to reboot After this time you can go to another screen or log off 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER 47 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Web Client Server Management screen The Web Client Server Management screen displays when the Web Client Server Management option is selected from the Server menu This screen is used for enabling specified Web Client Server features v Database Web Client Server Management Restart Web Client Server Please click the Restart button to restart the Web Client Server Restart Enable Disable HTTP HTTPS access to Web Client Server Please check the following method to access the Web Client Server HTTP M HTTPS Apply Enable Disable Web Client Scheduler Please select either the On or Off option for the Web Client Scheduler ON C OFF Apply WARNING Please click the Restart button above to restart the Web Client Server in order to have this setting take effect Fig 1 2 18 Web Client Server Management screen 48 8E6 TECHNOLOGIES E
65. ion if the user will not be locked out by username after entering the incorrect password At the Lockout by IP Address field click the radio button corresponding to either of the following options ON Choose this option to lock out the user by IP address if the incorrect password is entered for the number of times specified in the Allowable Number of Failed Password Attempts field within the interval defined in the Failed Password Attempts Timespan in minutes field OFF Choose this option if the user will not be locked out by IP address after entering the incorrect password Allowable Number of Failed Password Attempts With the Lockout by Username and or Lockout by IP Address option s enabled enter the number of times a user can enter an incorrect password during the interval defined in the Failed Password Attempts Timespan in minutes field before being locked out of the ER application NOTE The maximum number of failed attempts that can be entered is 10 Failed Password Attempts Timespan in minutes With the Lockout by Username and or Lockout by IP Address option s enabled enter the number of minutes that defines the interval in which a user can enter an incorrect password as specified in the Allowable Number of Failed Password Attempts field before being locked out of the ER application NOTE The maximum number of minutes that can be entered is 1440 2 Click Apply to apply your settings
66. ion without relying on the ER s hard drives In general recovery plans involve i restoring the most recent backup of the database and ii restoring raw logs to fill in the gap between the most recent backup of the data base and the current date and time Some scenarios and action plans to consider include the following The ER database becomes corrupted Correct the root problem Restore the database from the most recent ER backup and reprocess raw logs up to the current date and time The data drive fails Replace the data drive Restore the database from the ER backup drive and reprocess raw logs up to the current date and time The backup drive fails Replace the backup drive and perform a manual backup Both data and backup drives are damaged Restore the database from the most recent remote backup and reprocess raw logs up to the current date and time As you can see it is critical that raw logs are available to bridge the gap between the last database backup and the present time and more frequent backups local and remote result in less catch up time required for reprocessing raw logs 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Set up Edit External Backup FTP Password In order to back up the ER Server s database to a remote server an FTP account must be established for the remote server NOTE In the
67. lapsed Time Rules Each time a user on the network accesses a Web site this activity is logged as one or more visit s to that site The amount of time a user spends on that site and the number of times he she accesses that site is tracked according to the following rules Auser will be logged as having visited a Web site one time if the amount of time spent on any pages at that site is equivalent to the value entered at the Elapse Time field or less than that value For example if the value entered at the Elapse Time field is 10 seconds and if the user is at a site between one to 10 seconds on the same page or on any other page within the same site the user s activity will be tracked as one visit to that Web site Each time the user exceeds the value entered at the Elapse Time field the user will be tracked as having visited the site an additional time For example if the value entered at the Elapse Time field is 10 seconds and the user remains at a Web site for 12 seconds two visits to that site will be logged for him her Each session at a Web site is tracked as one or more visit s depending on the duration of the session A session is defined as a user s activity at a site that begins when the user accesses the site and ends when the user exits the site For example if the value entered at the Elapse Time field is 10 seconds and the user spends five seconds on a Web site then exits then returns to the same sit
68. le to communicate with the Server via the Internet 1 Launch Internet Explorer IE 2 In the address line of the IE browser window type in the Server s IP address appended by the following port number 88 for an HTTP address 8843 for an HTTPS address For example if your IP address is 1 2 3 4 type in http 1 2 3 4 88 or https 1 2 3 4 8843 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER 11 ADMINISTRATOR SECTION CHAPTER 1 ACCESSING THE SERVER 3 Click Go to open the login screen of the Administrator console application see Fig 1 1 1 Procedures for Logging On Off the Server Log On Welcome to the Enterprise Reporter Admin Console User Name Password Login Fig 1 1 1 Login screen 1 In the login screen type in the generic User Name admin and Password reporter if you have not yet set up your own user name and password Otherwise enter your personal User Name and Password 2 Click Login to go to the main screen of the Administrator console 12 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE ADMINISTRATOR SECTION CHAPTER 1 ACCESSING THE SERVER LS NOTE When logging on the Server for the first time the ER Status pop up box opens and the main screen displays with a message as shown in the example in Logging on the First Time Follow the directions in this sub section before proceeding Refer to Appendix A Evaluation
69. mmends that you set up your Server to store more live data than archive data for the benefit of administrators and sub administrators who generate reports via the Client applica tion Report processing times are slower when generating reports that include non indexed data If your Server is set up to store only live data you will be able to store less data than if you store both live and archive data since indexes require additional storage space L NOTE See Appendix A Evaluation Mode for information about viewing the Expiration screen in the evaluation mode 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 73 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER NAS Status screen The NAS Status screen displays when the NAS Status option is selected from the Database menu This screen is used for verifying the status of the Network Attached Storage NAS device The NAS is used for storing ER data that otherwise might be lost from the ER Server when reaching its maximum data storage capacity E Network v Server v Database NAS Status This ER does not have a NAS device attached NAS Ping Status N A Fig 1 2 26 NAS Status screen 74 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER View NAS Status Information One of the following informational messages displays on this screen depending on whether or not a N
70. mode old files placed on the Server can be viewed using the Client reporting application 2 Click Apply to confirm your selection The mode you specify will immediately be in effect TIP After choosing the function for the ER Server box on the main screen if you have not previously set up your own user name and password you should do so before entering any Server settings 14 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 1 ACCESSING THE SERVER Set up an Administrator Login ID NOTE If you have already set up your user name and password you can skip this section 1 Atthe Network pull down menu choose Administrators to display the Add Edit Delete Administrators screen where you will set up your user name and password v Database AddlEdit Delete Administrators New Administrator v User Name Password Confirm Password Save Delete Fig 1 1 3 Add Edit Delete Administrators screen 2 Select New Administrators from the pull down menu 3 In the User Name field enter up to 20 characters this may include upper and or lowercase alphanumeric char acters and special characters 4 In the Password field enter eight to 20 characters including at least one alpha character one numeric char acter and one special character The password is case sensitive 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR U
71. ne year from the delivery date 8e6 Technologies entire liability and customer s exclusive remedy if the medium is defective shall be the replacement of the hardware equipment or software provided by 8e6 Technologies 8e6 Technologies warrants that the 8e6 product s do es not infringe on any third party copyrights or patents This warranty shall not apply to the extent that infringement is based on any misuse or modification of the hardware equip ment or software provided This warranty does not apply if the infringement is based in whole or in part on the customer s modification of the hardware equipment or soft ware 8e6 Technologies specifically disclaims all express warran ties except those made herein and all implied warranties including without limitation the implied warranties of merchantability and fitness for a particular purpose Without limitation 8e6 Technologies specifically disclaims any warranty related to the performance s of the 8e6 product s Warranty service will be performed during 8e6 Technologies regular business hours at 8e6 Technologies facility 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER TECHNICAL SUPPORT PRODUCT WARRANTIES PRODUCT WARRANTIES Technical Support and Service 8e6 Technologies will provide initial installation support and technical support for up to 90 days following installation 8e6 Technologies provides after hour emergency support to 8e6 server c
72. need to use this option if the box mode has been changed or after an IP address has been entered in the Network Settings screen During the Hard 46 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER ware Restart process files normally FTPed to the Server are routed to a problem directory in the logging device When the Server is running again these files are FTPed to the Server Shut Down the Server s Hardware The Shutdown Hardware option should only be selected if the Server s hardware must be completely shut down for example if the Server box will be physically relocated When this option is selected the Server box shuts off and files normally FTPed to the Server will be routed to a problem directory in the logging device When the Server is rebooted these files will be FTPed to the Server Restart the Server s Software The Restart Software option should be selected if daemons fail to run and or the database needs to be started again When this option is selected the MySQL database is rebooted Shut Down the Server s Software The Shutdown Software option should be selected if a software update needs to be installed on the Server When the Shutdown Software option is selected the MySQL database shuts off and no files are FTPed to the Server Perform a Server Action 1 Click the radio button corresponding to the Server Action you wis
73. nterprise Reporter amp Technologies www Be6technologies com Welcome to the Enterprise Reporter This box is in live mode now Change Mode Fig 1 2 1 Administrator console main screen The Administrator console is used for configuring and main taining the ER Server Settings made in the Administrator console affect the Client reporting application On the main screen of the Administrator console there are three menus Network Server and Database Each menu contains options from which you make selections to access screens used for configuring your Server 18 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER NOTE The mode of the Server displays on the main screen More information about the live and archive Server box modes can be found in the Box Mode sub section under the Network Menu section in this chapter TIP When making a complete configuration of the Server 8e6 Technologies recommends you navigate from left to right Network to Server to Database in choosing your menu options Network Menu The Network pull down menu includes options for setting up and maintaining components to be used on the Server s network These options are Box Mode Administrators and Lockouts v Database Welcome to the Enterprise Reporter This box is in live mode now Change Mode Fig 1 2 2 Network men
74. ocked account IP Admin account xxx has been successfully unlocked Web client account xxx has been successfully unlocked 26 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER IP x x x x has been successfully unlocked amp NOTE In the text above xxx and x x x x represents the unlocked username IP address 3 Click OK to return to the Locked out Accounts and IPs screen that no longer shows the accounts IPs that have been unlocked 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER 27 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Server Menu The Server pull down menu includes options for setting up processes for maintaining the Server These options are Backup Self Monitoring Server Status Secure Access Software Update Shut Down and Web Client Server Management Self Monitoring Server Status Secure Access Software Update Shut Down j Yeb Client Server Management nterprise Reporter Welcome to the Enterprise Reporter This boxis in live mode now Change Mode Fig 1 2 6 Server menu main screen 28 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Backup screen The Backup screen displays when the Backup option is selected from the Server menu This screen is used for
75. on process has successfully been completed a confirmation page displays the following message The importing process finished Click OK to return to the User Group Import screen NOTE User groups will be imported in the exact format defined on the R3000 82 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE TECHNICAL SUPPORT PRODUCT WARRANTIES TECHNICAL SUPPORT TECHNICAL SUPPORT PRODUCT WARRANTIES Technical Support For technical support visit 8e6 Technologies s Technical Support Web page at http www 8e6 com support html or contact us by phone by e mail or in writing Hours Regular office hours are from Monday through Friday 8 a m to 5 p m PST After hours support is available for emergency issues only Requests for assistance are routed to a senior level techni cian through our forwarding service Contact Information Domestic United States 1 Call 1 888 786 7999 2 Select option 3 International 1 Call 1 714 282 6111 2 Select option 3 E Mail For non emergency assistance e mail us at support 8e6 com 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 83 TECHNICAL SUPPORT PRODUCT WARRANTIES TECHNICAL SUPPORT Office Locations and Phone Numbers 8e6 Corporate Headquarters USA 828 West Taft Avenue Orange CA 92865 4232 USA Local 714 282 6111 Fax 714 282 6116 Domestic US 1 888 786 7999 International gt 1 714 282
76. our selection in the Display user name field below NOTE Follow steps 3 and 4 for each field to be added to the Display username field below Each additional selection added to the display name is preceded by a backslash Y 5 Click Apply to save your entries and to display the new username format in the Current Username Display Setting frame NOTE Changes made to username display settings in this screen will not be effective until the next day s reports are gener ated 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER 57 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 58 Page View Elapsed Time screen The Page View Elapsed Time screen displays when the Elapsed Time option is selected from the Database menu This screen is used for establishing the value amount of time that will be used when tracking the length of a user s stay at a given Web site and the number of times the user accesses that site 2 Network v Server v Database Y Page View Elapsed Time Elapse Time 10 seconds Save Fig 1 2 22 Page View Elapsed Time screen Establish the Unit of Elapsed Time for Page Views 1 In the Elapse Time field enter the number of seconds that will be used as the value when tracking a user s visit to a Web site 2 Click the Save button 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER E
77. r 01 52 The second line displays the first date and time in the range of live data currently stored on the Server The date displays in the YYYY MM DD format and the time displays in military time 1 24 hours using the HH MM SS time format The third line displays the last date and time in the range of live data currently stored on the Server using the same format as in the second line of data Total number of live week s the number of weeks represented in the live data date scope 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GuIDE 69 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 70 Current archive data yearweekno date scope the range of dates and times of archive data currently stored on the Server The first line displays the range of year s and weeks in the YYYYWW format where Y represents the year and W represents the week number in that year 01 52 The second line displays the first date and time in the range of archive data currently stored on the Server The date displays in the YYYY MM DD format and the time displays in military time 1 24 hours using the HH MM SS time format The third line displays the last date and time in the range of archive data currently stored on the Server using the same format as in the second line of data Total number of archive week s the number of weeks represented in the archive data date scope Database disk space utiliza
78. red trademarks of their respective companies and are the sole property of their respective manufacturers Part IR ER4 SUG_v1 01 0712 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE iii 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER CONTENTS ENTERPRISE REPORTER OVERVIEW 1 Ope rations ara aaeain 1 How to Use this User Guide eene 2 Organization elec Itb eese ved debe Ee dts 2 Conventions tad eat 3 Terminology al o up 4 ADMINISTRATOR SECTION 8 INCFOCUCTION Em 8 Components and Environment ssussees 9 COMPONENTS m recen nc e EE ect peri e dee ertet eara 9 Hardware ied e ee E a edis 9 SOMWANEC uid ee reete exei 9 Enviroriment eai eite ere nie eee D Eus dea atin dune ran 10 Workstation Requirements 10 Network Requirements ssssssssssse ees 10 Chapter 1 Accessing the Server 11 Preliminary Network Settings 11 Procedures for Accessing the Server 11 Procedures for Logging On Off the Server 12 LOG OM
79. roperly NOTE Information about disabling pop up blocking software can be found in Appendix B Disable Pop up Blocking Software Network Requirements High speed connection from the ER Server to the Web access logging device s High speed connection from the ER Server to the Client workstation s 10 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 1 ACCESSING THE SERVER Chapter 1 Accessing the Server Preliminary Network Settings To initially set up your ER Server follow the instructions in the R3000IR Quick Start Guide booklet packaged with your R3000IR unit This guide explains how to perform the initial configuration of the Server so that it can be accessed via an IP address on your network NOTE If you do not have the R3000IR Quick Start Guide contact 8e6 Technologies immediately to have a copy sent to you A WARNING In order to prevent data from being lost or corrupted while the Server is running the Server should be connected to a UPS or other battery backup system Procedures for Accessing the Server A WARNING Once you turn on the Server DO NOT interrupt the initial boot up process This process may take from five to 10 minutes per drive If the process is interrupted damage to key files may occur When the Server is fully booted any workstation on the network that can access the Server s IP address set up during Quick Start procedures will be ab
80. s click the Stop All button This action removes all port numbers from the list box 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Software Update screen The Software Update screen displays when the Software Update option is selected from the Server menu This screen is used for updating the Server with software updates supplied by 8e6 and for viewing a list of software updates that are available and or previously installed on the Server Date 2007 05 28 2007 07 25 2007 10 19 Date 2007 07 14 2007 0644 2007 05 08 2007 04 20 2007 02 22 2006 12 11 20064147 2006 0742 2006 07 12 v Database Software Update ER Patch Updates Name stealth patch ER4 1 00 22 20070528 Apply Now J README patch ER4 1 10 10 20070725 Apply Now README patch ER4 1 20 2 2007 1019 Apply Now README Description None Enterprise Reporter 4 1 10 10 Prerequisite 4 0 20 or 4 1 00 Enterprise Reporter 4 1 20 2 Prerequisite 4 1 10 ER Patch History Name patch ER4 1 10 8 20070702 Undo README patch ER4 1 00 22 20070529 patch ER4 1 00 18 20070504 patch ER4 0 20 18 20070320 patch ER4 0 10 6 20061215 patch ER4 0 05 18 20061113 patch ER4 0 00 17 20061102 patch ER3 80 00 17 20060621 patch ER3 50 30 27 20060124 Description Enterprise Reporter 4 1 10 8 Enterprise Reporter 4 1 00 22 Enterprise Reporter 4 1 00 18 En
81. ser 15 ADMINISTRATOR SECTION CHAPTER 1 ACCESSING THE SERVER 5 Inthe Confirm Password field re enter the password in the exact format used at the Password field 6 Click the Save button Log Off To log off the Administrator console click the Logout link beneath the banner in any screen to display the log out screen 8e6 Enterprise Reporter HILL Technologies www Be6technologies com Welcome to the Enterprise Reporter Admin Console User Name Password Login Fig 1 1 4 Logout screen 16 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE ADMINISTRATOR SECTION CHAPTER 1 ACCESSING THE SERVER Click the X in the upper right corner of the browser window to close the window Exiting the Administrator console will log you off the Server but will not turn off the Server A WARNING If you need to turn off the Server follow the shut down procedures outlined in the Shut Down screen sub section under the Server Menu section in Chapter 2 Failure to properly shut down the Server can result in data being lost or corrupted 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER 17 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Chapter 2 Configuring the ER Server Administrator Console After logging on the Server the main screen of the Adminis trator console displays in your Web browser v Database E
82. ser go to the toolbar and select Tools gt Internet Options to open the Internet Options dialog box 2 Click the Privacy tab Options Ax General Security Privacy Content Connections Programs Advanced Settings Move the slider to select a privacy setting for Internet zone Medium Blocks third party cookies that do not have a compact privacy policy Blocks third party cookies that use personally identifiable m information without your implicit consent Restricts first party cookies that use personally identifiable information without implicit consent Sites Import Advanced Pop up Blocker Prevent most pop up windows from appearing Block pop ups Settings OK Cancel Apply Fig B 5 Enable pop up blocking In the Pop up Blocker frame check Block pop ups 4 Click Apply and then click OK to close the dialog box 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 99 APPENDICES SECTION APPENDIX B 100 Use the IE Toolbar In the IE browser go to the toolbar and select Tools gt Pop up Blocker gt Turn On Pop up Blocker 2 Microsoft Office Online Installation Troubleshooter Microsoft Internet Explorer File Edit View Favorites Tools Mail and News l pone Q D unos Popup Blocker poste nem lan ffi 5 Manage Add ons
83. ta Calculate Estimated total week s of live data week s Estimated total week s of archive data week s Fig A 2 Expiration screen 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 91 APPENDICES SECTION APPENDIX When the Server is in the evaluation mode the following message displays at the top of the screen Evaluation Mode Max Data Storage X Weeks in which X repre sents the maximum number of weeks in the ER s data storage scope Since the evaluation period is set for a fixed time period you cannot make adjustments to the amount of data that will be stored on the Server Thus the Save button is not included at the bottom of the screen Change the Evaluation Mode After the designated evaluation period has expired you may extend your evaluation period or activate the unit and use it in the activated mode There are two ways to change the evaluation mode from the Administrator console inthe ER Status pop up box see Fig 1 click Change Evaluation Mode inthe Evaluation screen click the link here in the message at the top of the screen Please click here to activate the box By clicking the button or link the Activation Page pop up box opens 92 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER APPENDICES SECTION APPENDIX Z Database Expiration Microsoft Internet Explorer Activation Page Hostname ER4 LOGO com IP 200 1
84. terprise Reporter 4 0 20 18 Enterprise Reporter 4 0 10 6 Once applied this patch cannot be undone Enterprise Reporter 4 0 05 18 Enterprise Reporter 4 0 00 17 Once applied this patch cannot be undone Enterprise Reporter 3 80 00 17 Enterprise Reporter 3 50 30 27 Please click here to view the Patch Log Fig 1 2 12 Software Update screen 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User 41 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER View Installed Software Updates Any software update previously installed on the Server displays in the ER Patch History frame For each installed software update the Date installed YYYY MM DD and software update Name and Description display Uninstall the Most Recently Applied Software Update In the ER Patch History frame the most recently applied software update can be unapplied by clicking Undo This action removes the software update from the Server View Available Software Updates Any software update available for installing on the ER Server displays in the ER Patch Updates frame The following information is included for each software update Date the software update was made available YY YY MM DD software update Name and Description software version number and Prerequisite software version for installing the software update The Apply Now and README buttons display beneath the software update name See Install a Software Update for in
85. the Administrator Section for more information about data storage and expiration 90 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE APPENDICES SECTION APPENDIX Use the Server in the Evaluation Mode To use the unit in the evaluation mode click the X in the upper right corner of the ER Status pop up box to close it Expiration screen In the evaluation mode the Expiration screen can only be used for viewing data storage statistics and not for modi fying data storage capacity criteria Network v Database Expiration Status as of 2007 11 13 13 04 40 EVALUATION MODE MAX DATA STORAGE 24 WEEKS Please click here to activate the box 2007 08 01 00 00 11 Total number of week s stored 15 week s Current live data yearweekno date scope 200732 200745 2007 08 15 00 00 00 2007 11 13 12 59 58 Total number of live week s 13 week s Current archive data yearweekno date scope 200730 200732 2007 08 01 00 00 11 2007 08 14 23 59 59 Total number of archive week s 2 week s Database disk space utilization 13 79 used database space total database space 5 78 41 84 Gbytes Target percentage of live data 90 96 Last8 weeks hits day average 130827 Estimated total week s of live data 24 week s Estimated total week s of archive data 3 week s Estimated number of week s until next expiration week s Date scope for total data Change Settings Hitsiday Percentage of live da
86. the Current page types list box 3 Click Apply 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User 61 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Tools screen The Tools screen displays when the Tools option is selected from the Database menu This screen is used for viewing reports and logs to help you troubleshoot problems with the Client application Network Server v Database Diagnostic Reports Table Status View Database Status Active View Fig 1 2 24 Tools screen The following options are available on this screen View Diagnostic Reports View Database Status Logs 62 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER View Diagnostic Reports 1 Choose a report from the pull down menu Table Status Process List Full Process List Tables or Daily Summary 2 Click the View button to view the selected diagnostic report in a pop up window Table Status This report contains a list of Client table names and columns of statistics on each table such as type size number of rows and time created and updated Process List This report shows a list of current SQL queries in the database in an abbreviated format Full Process List This report shows a list of current SQL queries in the database in the full format that includes all columns of data Tables This report
87. tion the percentage of space currently being used on the hard drive for both live and archive data If a high percentage displays you may want to expire data in the near term see Change Data Storage Settings used database space total database space the amount of space in Gigabytes currently being used on the hard drive for both live and archive data and the total amount of space in Gigabytes Gbytes on the hard drive allocated to database storage Target percentage of live data the percentage of live data to be stored on the Server If this figure is 100 only live data will be stored If this figure is less than 100 the remaining percentage to be stored will be archive data The percentage that displays can be changed by entering and saving a different figure in the Percentage of live data field in the Change Settings section of this screen 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER e Last 8 weeks hits day average the average number of hits on the Server per day based on the last eight weeks of data stored on the Server The following data that displays is current as of the last changes made in the Change Settings section of the screen Estimated total week s of live data the number of weeks of live data the Server will store based on your specifications This number is affected by the hits day on the Server and the maxim
88. tion to either activate or deactivate this feature When the self monitoring feature is activated an automated e mail message is dispatched to designated recipients if the Server identifies a failed process during its hourly check for new data 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER View a List of Contact E Mail Addresses If this feature is currently activated the e mail address of the Master Administrator displays on this screen along with any other contacts set up as Choice one four Set up and Activate Self Monitoring 1 Click the radio button corresponding to YES 2 Enter the Master Administrator s E Mail Address 3 In the Send e mail to e mail address fields enter at least one e mail address of a person authorized to receive automated notifications This can be the same address entered in the previous field Entries in the three remaining fields are optional 4 If e mail addresses were entered in any of the four optional e mail address fields click in the Choice one Choice four checkboxes corresponding to the e mail address es 5 Click the Save button to activate self monitoring Remove Recipient from E mail Notification List 1 To stop sending emergency notifications to an e mail address set up in the list remove the check mark from the checkbox corresponding to the appropriate e mail address 2 Click the Save
89. tors should be the first users set up on the Server sie E Network v Server v Database AddiEdit Delete Administrators New Administrator 7 User Name Password Confirm Password Save Delete Fig 1 2 4 Add Edit Delete Administrators screen TIP 866 recommends adding an alternate login ID prior to editing or deleting the default login ID By doing so if one login ID fails you have another you can use 22 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER View a List of Administrators To view a list of administrator user names click the down arrow at the New Administrator field If no administrator has yet been assigned to the Server no selections display except for the default admin user name Add an Administrator 1 Select New Administrator from the pull down menu 2 In the User Name field enter up to 20 characters this may include upper and or lowercase alphanumeric char acters and special characters 3 In the Password field enter eight to 20 characters including at least one alpha character one numeric char acter and one special character The password is case sensitive 4 Inthe Confirm Password field re enter the password in the exact format used in the Password field 5 Click the Save button to add the administrator to the choices in the pull down menu Edit an Administrator s Login ID 1
90. u main screen 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User 19 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Box Mode screen The Box Mode screen displays by default when you first log on the Server or when the Box Mode option is selected from the Network menu See Figs 1 2 1 and 1 2 2 The box mode indicates whether the Server box is functioning in the live mode or in the archive mode When the box mode displays on the screen you can view the current mode set for the Server and can change this setting if necessary LS NOTE When accessing the Box Mode screen for the first time the ER Status pop up box opens to inform you that the ER unit is currently in the evaluation mode To continue using the box in the evaluation mode click the X in the upper right corner to close the pop up box Refer to Appendix A Evaluation Mode for infor mation on using the Server in the evaluation mode or for changing from this mode to the activated mode Live Mode Once your Server is configured and the Server box is set in the live mode it will receive and process real time data from the R3000 The Client reporting application can then be used to capture data and create views Archive Mode In the archive mode the Server box solely functions as a receptacle in which historical archived files are placed In this mode old files placed on the Server can be viewed usin
91. um number of weeks of data the Server is able to hold The number of weeks of live data to be stored can be changed by making a new entry in the Percentage of live data field in the Change Settings section of this screen and saving the result of your calculations that displays below in the Estimated total week s of live data field Estimated total week s of archive data the number of weeks of archive data the Server will store based on your specifications This number is affected by the hits day on the Server and the maximum number of weeks of data the Server is able to hold The number of weeks of archive data to be stored can be changed by making a new entry in the Percentage of live data field in the Change Settings section of this screen and saving the result of your calculations that displays below in the Estimated total week s of archive data field Estimated number of week s until next expiration the number of weeks from this week that data on the Server will expire 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 71 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Change Data Storage Settings The Change Settings section of the screen is used for updating the amount of data that will be stored on the Server box in the future By making an entry in this section of the screen you dictate how data on the box will expire At the Hits day field the number of hits on the Server per d
92. usrilocal BeG bin dbipgroups to stop using signal 9 with sleep time 10 Fri lan 28 12 47 28 INNA Waiting fnr nrnress isrlncal ReRi hin tiblnalnarer tn stan usin sional with sleen time1f zi Fig 1 2 16 Patch Log window 5 After viewing the contents of this window click Close to close this window 6 After the software update has been successfully applied refresh the Software Update screen by selecting Soft ware Update from the Server pull down menu The soft ware update details should display in the ER Patch History frame 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User 45 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER NOTE After installing the software update if a message displays that informs you to reboot the Server you should select the Restart Software option on the Shut Down screen Shut Down screen The Shut Down screen displays when the Shut Down option is selected from the Server menu This screen is used to restart or shut down the Server s software or hardware 7 Database Shut Down Server Actions Hardware Software C Restart C Restart C Shutdown C Shutdown Apply Fig 1 2 17 Shut Down screen Server Action Selections Restart the Server s Hardware The Restart Hardware option should be selected if the Server box needs to be rebooted for example when applying certain hardware configurations You will
93. ustomers An after hours technician can be reached by voice line Technical support information Online http www 8e6 com support html Toll Free 888 786 7999 press 3 Telephone 1 714 282 6111 press 3 E mail support 8e6 com Have the following information ready before calling tech nical support Product Description Purchase Date Extended warranty purchased Plan Reseller or Distributor contact Customer contact 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 87 TECHNICAL SUPPORT PRODUCT WARRANTIES PRODUCT WARRANTIES 88 Extended Warranty optional The extended warranty applies to hardware and software of the product s except any misuse or modification of the product s or product s located outside of the United States The extended warranty does not include new product upgrades Hardware parts will be furnished as necessary to maintain the proper operational condition of the product s If parts are discontinued from production during the Warranty Period immediate replacement product s or hardware parts will be available for exchange with defective parts from 8e6 Technologies local reseller or distributor Extended Technical Support and Service Extended technical support is available to customers under a Technical Support Agreement Contact 8e6 Technologies during normal business hours 8 a m to 5 p m PST at 888 786 7999 or if outside the United States call 1 714 282
94. ver depends on the combined size of all database tables being restored 8 recommends that you do not perform other functions on the ER Server until the restoration is complete 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 33 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 34 Self Monitoring screen The Self Monitoring screen displays when the Self Moni toring option is selected from the Server menu This screen is used for setting up and maintaining e mail addresses of contacts who will receive automated notifications if prob lems occur with the network Possible alerts include situa tions in which a daemon stops running software fails to run corrupted files are detected or a power outage occurs Network v Server v Database bad Self Monitoring Would you like to activate self monitoring YES C NO If yes indicate who will receive the emergency e mail notification You may assign up to four individuals One ofthem has to match with the Master Administrator email The Master Administrator receives all messages Master Administrator s E Mail Address a dmin logo com Choice one Send e mail to e mail address ismith logo com M Choice two Send e mail to e mail address tjones logo com Choice three Send e mail to e mail address Choice four Send e mail to e mail address Save Fig 1 2 8 Self Monitoring screen As the administrator of the Server you have the op

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