Scientific Atlanta WebSTAR DPC2100 User guide
Contents
1. WoW o It s that kind of experience l 172. NOTE Because USB hardware incompatibility issues can arise especially with older hardware WOW Internet cannot guarantee USB connectivity You may be required to contact your USB device vendor or use an Ethernet card to connect your modem s A 9 Hn H M Use ONLY the cables that came with the modem Figure 2 4 Typical USB cable modem installation 1 Connect the cable coax line dedicated to your cable modem to the cable connector on the cable modem see figure 2 2 on page l 2 2 Plug the transformer into a grounded surge protected TIOVAC household outlet Connect the power transformer to the modem s power connector Most cable modems are on all the time and do not have a switch If yours has a power switch turn on the modem Wait for the modem to sync with the system This may take several minutes A modem light will indicate when synchronization occurs NOTE Powering up the cable modem could take longer the first time from 2 to 10 minutes than on successive occasions because it must establish its initial connection block sync or synchronization to the WOW network 3 Plug one end of the USB cable that came with your kit into the USB port on the cable modem This port is usually white in color 4 Connectthe other end of the USB cable into your computer s USB port on the back of your computer 5 Insert the USB driver CD when prompted by the operating system and follow the on screen i
3. Type me TX iege wt zz 0 0X Job Number ant Pay Doise 200 o ays Desc aont 6 Current Service information Figure 3 WOW oc It s that kind of experience Continue to the User Information screen Figure 4 In UAR OW 009 the User Name field you will create the primary WOW WORN Internet email address associated with this account For example if you choose JohnDoe1234 your main WOW A WOW Internet email address will be JohnDoe1234 wowway com If the user name is already in use you will be prompted to select a different user name Your user name must be at least four characters Ws rot kind of experience conl Monoyt Your password must be at least eight characters You will also need to choose a security question that you will be prompted to answer if you forget your user name or password Your answer is case sensitive t After a successful creation of a user name and password you will be returned to your WOW Customer Home Page and you will be logged in E igure 5 below E WOW Customer Home Page Figure 4 Once logged in you will be able to access the following applications directly from the WOW Customer Home Page without additional logins WOW Mail allows you to access your WOW Internet email from any computer with access to the Web My Account allows you manage your account settings manage your
4. Windows XP are getting slower than advertised speeds To test if your computer is setup for optimal performance you can visit a third party web site to test your settings and to adjust them if needed To test your computer 1 Point your browser to http www dslreports com tools 2 Choose the Tweak Test 3 Run the tweak tester and click on results when done 4 On the results page choose cable for your service and normal for your connection You will also need to select your operating system and the download speed you subscribe to Click on recommend 5 The results page will provide you with recommendations to improve your settings If changes are recommended you will be given a link to download and run Dr TCP to make these changes Note the RWIN setting that is recommended should be entered in the TCP receive window in the Dr TCP application What do the lights on my Home Networking Advanced Modem mean The following table shows light patterns for normal operation Mode LAN1 LAN4 WLAN DMZ Tel 1 Tel 2 On Computer On Computer 5 Connected 2E Connected On MU On On hook Computer Computer ena ar AC Power not connected not connected Off DMZ Off disabled Flash Computer Flash Computer enabled m Activity Activity On On hook Ng off off off off disabled AC Power Flash Off hook WPA Key You will need this to connect other wireless devices
5. blocked you will need to install and run an anti virus ility then call us to have the account reinstated We will need to know what utility you an and what virus or viruses were detected and removed so make sure you have that information on hand cC lt 0 A z i Cable Modem Advanced Modem Overview Generally WOW will install a new cable outlet near your computer We will also install the cable modem and NIC if required Should you perform the set up by yourself refer to the diagram below figure 2 1 and follow the instructions in this section of the guide 140 volt AC PC power cord Ethernet RJ 45 network cable Figure 2 1 Typical Ethernet cable modem setup WOW Soc It s that kind of experience Cable Modem Lights External cable modems have indicator lights LED that show the status of the cable Internet connection The exact labels for these lights will vary between manufacturers Please refer to the documentation that came with your cable modem for information specific to your modem Most cable modems have four lights that indicate its operational status For example the Scientific Atlanta WebSTAR the most common modem provided by WOW has five lights on the front panel of the modem These lights are labeled PC Cable Send Receiver and Power The Power light is lit when the modem is turned on The PC light is lit when an Ethernet or USB carrier is p
6. PE 13 SMS 13 Caleta RBS ORI cocaine ds cada dieere red etes eden E iE E beiden bete eheu hende 13 VMN 02s 14 Windows 7 Mail Setup with SMTP Authorization seen 14 How to Customize Your WOW Customer Home Page sse 15 Welcome t WOW Home Networking oiris iiciin eter a l 16 Wow It s that kind of experience WOW INTERNET REFERENCE GUIDE Introduction Thank you for choosing WOW Internet We have designed this User Guide to help you get up and running as quickly as possible This guide includes an overview of the WOW Internet service The main objectives of this guide are to show you An overview of WOW Internet service nstalling the WOW Internet cable modem hardware Guidelines for use and summary of information terms WOW offers a virus scanner from the WOW Customer Home Page at portal wowway com under the WOW Network tab on the right side of the page This utility can be run at any time and will automatically update itself with the latest virus definitions If you are concerned that your computer may have been infected with a virus this is a good way to find out If it does ify a threat on your PC it will remove it aO D 5 fa i4 e cases WOW will block an email account if our servers detect that account sending ut virus infected email We take this step proactively to slow or stop the spread of that If your account becomes
7. TABLE OF CONTENTS cons WOW INTERNET REFERENCE GUIDE NRE ACTONT E rette tette tret tener ole tris eeu Peto Lasten iate tad l 1 Cable Modem Advanced Modem Overview sssssseeemen nenne l 1 Cable Madeni DIS BE Losses new iaaiiai aaia aah e 2 Cable Modem Installation Ethernet 2 Cable Made lista tigin USB aate de eese aate ete te acte etse 4 Cable Modem Troubleshooting ssssssssssses ees 5 Connecting to WOW High Speed Internet 7 Start the SOULMATE DERI 7 How to Register Your WOW Internet Account sssssee mee 7 WOW Customer Hare Page petet te endete tb tl dene ei l 8 To Begin Using WOWLIDEeRFISE eset etin mcer dear een 9 WOW Era eresien LAER EAA a ai a naaa AA RIERA AAA TAAA AAAA AEEA ri l 9 Using Multiple Email ACCOHIUS eee eere ett eme er tre den 9 PAE SC TION MM l 9 Composing and Sending Email Messages sss 10 Replying to Mail Messages rettet tette teni hd rn b Ede I 11 Address BOG SENT ETT EM 12 BUPA EMITE HEEL 12 FESSES E E bes bauted dtendietbuntie rape dfe te emuesas pide rt ta he Padua o Ras ene UR edu 13 Corals NYSE DUCI DEED DELL LL LL LLL LLL LLL 13 all FO E EE sette terne pcena netten m riii dte nhu Renee
8. bill and home page settings WOW A Friend allows you to refer friends to WOW and track the status of the referrals If you prefer to stay logged in indefinitely you can check the Remember Me box below the Login button before you Login see arrow on Figure 5 To log out of the WOW Customer Home Page click Logout in the top right corner of the page see arrow on Figure 5 1 TE ps MORE Y By Account ae 4 ino Payton 4 Domine sees E Sa Figure 5 Figure 5 1 WOW It s that kind of experience To Begin Using WOW Internet Once your Internet connection has been established you are ready to begin using the WOW Internet service your computer is connected all the time 1 Double click the Internet Explorer icon on your desktop or click the Start button click Programs and click Internet Explorer 2 Internet Explorer will load and display your home page usually this will be the WOW Customer Home Page See page I 15 for more information on customizing your WOW Customer Home Page 3 To make portal wowway net your homepage select the link at the bottom of the page under Help amp Tools called Make This My Homepage WOW Email Using Multiple Email Accounts With WOW Internet you can have up to 5 free email addresses mailboxes so that everyone in your house can have their own email address Each additional mailbox must be associated with the Primary User Acco
9. d you do not nee on if your modem lights are labeled Cable and Power lights are g your computer to connect to the Internet by ng su t if your modem does not have the three ts d to turn it off Leave it on even Use the table below to help with the functions of your cable modem lights The names and colors of your lights may vary but the principles are common to most cable modems Lights Indication Power Steady green means modem is on and is connected to the cable Internet Cable network Usually flashes during initial synchronization Off means no cable Sync or connection check all cable connections if problem persists contact WOW Block Sync technical support PC or Link Steady green means connection to computer is working Off means computer is turned off or not connected Some modems do not have this light or an equivalent Data or Activity Flashing green means data is flowing through the modem Some modems have a light RD or RX for example that indicates when your modem is receiving data as well as a separate light TD TX or SD for example that indicates when your modem is transmitting data Test or Error Normally off May flash during initial self test or software downloading Steady light usually indicates some failure of the modem or the network Troubleshooting Tips f your cable modem does not per
10. form as expected these following tips may help If you need further assistance contact WOW Check that your coaxial cable power Ethernet USB and modem connections are tight If the connection becomes loose at one of these places you will not be able to send or receive data Secure the connection Check that your cables are plugged into the correct sockets One very common error is to plug the USB cable into the modem s Ethernet socket When this is done your PC light or equivalent will be dark and there will be no connection between the modem and the PC The sockets on the back of the modem are labeled be sure that your USB cable is connected to the USB socket Check to see if your modem is connected to the WOW network Look at your cable modem and confirm that the cable light is solid green If the light is green and is not blinking unplug the modem s power cord wait 30 seconds and then plug it back in WOW It s that kind of experience Reboot your computer If your WOW Internet connection is still not functioning properly proceed to next step Call 1 866 4WOW NOW 1 866 496 9669 for automated help Follow the automated instructions to hear if there is an outage in your area No outage in your area If there is not an outage in your area and you have tried the tips above please call WOW technical support at 1 866 4WOW NOW 1 866 496 9669 Advanced Modem Troubleshooting Phone Modem What if my Internet connect
11. ge Windows 7 Mail Setup with SMTP Authorization NOTE Windows 7 does not come with an email client as it did with previous versions of Windows but Windows Live Mail can be downloaded from Microsoft for free 1 After downloading and installing Windows Live Mail open the program and select Add email from the left column 2 Enter your email address and password 3 Select the Remember password option if you do not want to enter your password each time you check your email Note You may prefer to leave the Remember password option unchecked if you share a computer with several users and you want to maintain the privacy of your email 4 Enter your name in the Display name for your sent messages field This is the display name as you would ike it to appear in the From ield in outgoing emails 5 Do not check the Manually configure server settings for email accounts option 6 Click the Next button 7 Select the POP3 option from the incoming Server type drop down menu WOW It s that kind of experience 8 Enter pop3 mail wowway com in the Incoming server address field and verify that the Port field next to the incoming server field has defaulted to 110 9 Do not select the Requires a secure connection SSL option 10 Select the Clear Text Authentication using option using drop down menu Ti Verify the Logon user na
12. hernet port refer to the USB installation section oe che 1 HF 3 WOW It s that kind of experience 1 Connect the cable coax line dedicated to your cable modem to the Coax Cable Input on the cable modem see figure 2 2 on page l 2 2 Plug the transformer into a grounded surge protected 110VAC household outlet Connect the power transformer to the modem s power connector Most cable modems are on all the time and do not have a switch If yours has a power switch turn on the modem Wait for the modem to sync with the system This may take several minutes A modem light will indicate when synchroni zation occurs NOTE Powering up the cable modem could take longer the first time from 2 to 10 minutes than on successive occasions because it must establish its initial connection block sync or synchronization to the WO 3 Plug one end of the Etherne computer The Ethernet port looks network cable that came with your kit into the Ethernet port on your like a large telephone jack 4 Insert the other end of the network cable into the Ethernet port on the back of the cable modem NOTE Your computer needs to be configured for TCP IP before it will work with WOW Internet In most cases you won t need to do anything here Most computers are already configured for TCP IP Your cable modem w its connection to the DPC2100 will display high speed data net
13. ion is not working If your Internet connection is not working and you also have WOW Cable and or WOW Phone please check your other services to see if they are working If they are also not working then there may be a cable outage in your area Please contact WOW at 1 866 4WOW NOW 1 866 496 9669 What should do if my cable TV is working but my Internet is not and have the WOW Advanced Modem for phone If your cable television service from WOW is working and your Internet and phone service is not you may need to reset your Advanced Modem See question How do I reset the Advanced Modem below How do I reset the Advanced Modem To reset the Advanced Modem press the recessed reset button with a toothpick pen tip or other pointed non metallic object the back of the Advanced Modem Once the online light is on solid connectivity to the network has been restored What is the Standby button on the Advanced Modem The Standby button may be used to disconnect your computer from the Internet when not in use standby mode enabled Pressing the button again will reconnect your computer to the Internet standby mode disabled The Standby button has no effect before the modem has registered on our network The current standby mode setting is stored on non volatile memory If the Advanced Modem is reset or loses power it returns to its previous state The Standby button will not affect the telephone service Fo
14. irements for WOW Home Networking For Windows based computers the minimum system requirement is Windows XP SP2 or higher For Macintosh computers the minimum system requirement is Mac OS 10 4 or higher Windows 64 bit operating systems are not currently supported wow o It s that kind of experience What equipment is supported by WOW Home Networking WOW Home Networking will include connecting up to five computers One computer will be connected via Ethernet cable and the remaining computers connected via a wireless connection One network capable printer may also be connected via Ethernet and file and print sharing may be activated upon request to allow network printer connectivity to a printer already wired connected to the computer WOW will provide you with the WPA key so you can connect other wireless devices to your network WOW does not provide technical support for wireless printers game consoles wireless handhelds or sling boxes WOW will connect computers that meet the minimum requirements for WOW Home Networking Does WOW provide USB wireless adapters Yes WOW offers and installs USB wireless adapters These adapters are available for purchase from WOW You must have a free USB port to connect the adapter to as WOW will not connect the USB wireless network adapter to a USB hub Standard installation fees may apply What can do if my wireless computers with
15. l with not ring at all and the person on the other end of the line will hear The party you dialed does not accept anonymous calls Call Detail Records Call Details Records displays a link that takes you to the My Account tool on the WOW Customer Homepage WOW oc It s that kind of experience 1 13 Voicemail Listen to download and delete your voicemail messages as well as edit your voicemail settings iJ ese gue dee e DE WII QVO 2X P LSU Allegra gives you erence n9 Poem m f meam rom d namin saw Get Voicemail Updates your Voicemail inbox with new messages View the phone number the length of the message and when the message was received Reply by Email If you have an address book entry with the phone number and a corresponding email address you can reply to a voicemail with an emai Delete Deletes the selected message s Download Downloads the voicemail as a WAV file that you can save on your computer so you can listen to the message offline anytime Settings Customize the number of rings before calls go to voicemail and reset your Voicemail Password Voicemail to Email Receive your voicemails via email When you choose to receive voicemail to email the message will be sent as an attachment that you can listen to or save as well as a link to the voicemail message in WOW Mail You can add up to 5 email addresses to receive the messa
16. ltiple calendars e appointments meetings and events egate permission to view or manage your calendars port and export other calendar programs d d oooT7eoroczozocoo e D 3 To open the Calendar view select the Calendar tab The Work Week view is the default and is displayed when Calendar is opened the first time WOW oc It s that kind of experience You can ch ange which view is displayed mimes P when Calendar is opened from the mp 07 au Preferences Calendar tab Fa eR CR UENGE You can change your view from the Calendar toolbar to see activities for E a day work week full week or month Changing the Calendar view from the toolbar only changes the view for that P session jj ese emer me Preferences M m E Manage how your mailbox features T 1 work for Mail Address Book and TIE Calendar meets Create mail filters Assign shortcut keys to quickly uta ert access email folders saved EEE searches and tags Online Phone Manager With WOW Internet you can have up to 5 free email addresses mailboxes so that everyone in your house can have their own email address Each additional mailbox must be associated with the Primary User Acco
17. me has defaulted to your username before the wowway com 12 Enter smtp mail wowway com in the Outgoing server field and verify the Port field next to the Outgoing server field has defaulted to 25 Do not select the This server requires a secure connection SSL option u ick the Next button Wesen cM 3 14 Select the Outgoing server requires authentication option 5 6 C Select the Set this account as the default mail account Configure server settings option if you would like this ica email account to be your default email account C T7 Click the Finish button How to Customize Your WOW Customer Home Page Customizing your portal page allows you to display the content you want on your portal page You must be logged in to customize your page To access the customization page click on the Personalize this page button under the My Account tab Once you are on the personalization page you can then select which content you would like displayed on your portal page Once you have finished making your selections click on the Finish button to save them Figure 6 Personalize Your homepage Clics the Add bution Seiow to add the component te your homepage Onon you have added to your page you can move 110 ansth erection A The Daily Mast Fatebeoh Movie Listings Wall Street m a etat ay connected to fe moos fec a Journal S cocong wi
18. nstructions as the CD runs NOTE Your computer needs to be configured for TCP IP before it will work with WOW Internet In most cases you won t need to do anything here Most computers are already configured for TCP IP Your cable modem will usually display three lights once the modem has established its connection to the WOW network For example the Scientific Atlanta Web Star DPC2100 will display five lights when it is correctly connected to your PC and our high speed data network Power Solid green indicates the modem has full power PC When illuminated it indicates the Ethernet carrier is present Cable When illuminated solid green it indicates the modem is registered on the network Send Receive When illuminated solid green it indicates the modem is getting a software update and or activity Flashing is ok WOW oc It s that kind of experience Please con differently correctly i se Please con ap NOTE When wh tact WOW technical suppo propriate PC Cable and Power ligh you finish using your cable m en you turn off your computer If you p minutes to re synchronize itself with the sult your modem s documentati than the example above If the a luminated begin configurin ting up TCP IP in the PC s networki Cable Modem Troubleshooting odem ower off your cable modem it may take several OW network ppropriate PC bsystem illuminate
19. r troubleshooting with your Advanced Modem please turn to page P 13 WOW It s that kind of experience Connecting to WOW High Speed Internet After the cable modem and software are installed in your computer and are working properly you re ready to start using the Internet Start the Software First you need to locate either the icon for your preferred browser It may be inside a folder or on your desktop Once you ve found it simply double click the icon and you re on your way to cyberspace How to Register Your WOW Internet Account Selecting email address and password To choose your WOW Internet email address and Hee x ce password as well as register your account from EGET CT SE cae Cet TST TRCN cee TER ON your home computer go to portal wowway net o 3 o and click on the Register link in the WOW Email c ed vs box Figure 1 Ra Sm gue 1 mmo mama c X maosa Bae po JS gt a Figure 1 Click on the Register link and the following screen will be presented Figure 2 WOW coe Account Verificotion k s thet Kind of experience Figure 2 Enter your WOW account number and the phone number that is associated with your account Your account number is located on your installation work order Click submit Service Agreement John Customer 1234 Main Street Order Dato Teme Gz Ee we Vweryy Rate wA Order
20. resent between the modem and the PC The Send Receive lights flashes when data is being transferred between the modem and the high speed data network The Cable light will blink when the modem is booting up and will stay on solid when the modem is synchronized and registered on the network Other cable modem models have additional lights that indicate operational errors or testing information NOTE The cable modem is a sophisticated electronic instrument that should be protected from power fluctuations We recommend that you power your cable modem through a surge protected 110 volt power strip Furthermore the cable modem must always be in an open well ventilated area Do not put the cable modem in a confined space or place books files or other desktop paraphernalia on or next to it You must check the modem s lights at the completion of each installation step for the proper indications Call WOW technical support 1 866 4WOW NOW 1 866 496 9669 at the conclusion of any installation step if you do not get the proper light indication Use the appropriate section for the type of cable modem connection you will use Ethernet card below or USB port on page l 4 CMM Ethernet USB Coax Cable input Figure 2 2 WebSTAR DPC2100 Cable Modem Installation Ethernet These instructions assume that you have an Ethernet cable modem and that your computer has a working Ethernet port If you don t have an Et
21. s style defined for the account click Signature on the Compose toolbar to add that signature 4 Click Send to send the message WOW o It s that kind of experience If you don t want to send the message immediately click Save Draft The message is saved in the Drafts folder Using Spell Check 1 To check the spelling of your message click Spell Check on the toolbar Words that are unknown to the spell checker are highlighted 2 Click on a highlighted word A pop up displays suggested corrections 3 Select the correct word The word is highlighted in another color 4 To accept your changes and close the spell checker click on Resume editing Replying to mail messages You can reply to the sender of a message or you can reply to the sender and all recipients of the message 11 ese mm D Reply replies only to the sender of the original message It does not include any other addresses hat might be in the To or Cc fields Clicking Reply opens a new mail compose page and populates the To field with he name of the person who sent you the message Reply to All includes all recipients from the previous message You can use this option if you want everyone who saw the previous message to also see your response Using Reply only preserves the body text Attachments from the original message are not included in the reply Clicking Reply or Reply to All opens the Compose page
22. t aiaga Foo P row termational Bauness gt we onni co mc ance Most Poputar Local News Maie Dish Alt Headlines Tocay News p Videos topix Kies YOU Pars Dinner Reopes io Get rers Spar ES Wach videos ccn J Pros um cebveren Spons T zn rau cu Lu Aaa v a s x B ve Reset Homevege MIN Figure 6 WOW oc It s that kind of experience 1 15 Welcome to WOW Home Networking Home Networking lets you share your WOW Internet connection with multiple wireless enabled devices in your home such as laptops and game consoles via a Home Networking Advanced Modem No more waiting to use the Internet When you have WOW Home Networking a single WOW Internet connection will serve your entire household The Home Networking Advanced Modem is connected to a WOW High Speed Internet signal which is output via Ethernet cable to the main computer in your home The Advanced Modem has a built in wireless receiver that allows other devices that you select to share the WOW Internet connection without a hard wired connection Cable Advanced do ERN ISI E dee RUN RP RU Gaming Console l Laptop Main Computer 2nd Desktop Computer Cable Ethernet n Wireless For example purposes only Configuration of non WOW supported devices is not provided Home Networking FAQs Is my WOW Home Networking wireless connection secure Yes we will set up WPA encryption when we install your Home Networking Ad
23. tacts When you compose an email the auto complete feature displays a list of names from your address books that match the text you are typing Viewing your contact information You can view the contact names in a list or as cards The List view is a vertical list of all of your contacts The Cards view shows all the information you entered on the contact form You can change the view from the Address Book View drop down c Complete contact information displays as a tool tip when you pass the mouse cursor over a name in an email message or in the email content view if that name is in one of your address books Calendar The Calendar lets you track and schedule your appointments meetings and events Calendar includes the following features Create different personal calendars eate appointments and schedule meetings and mark them as private or public eate all day events se the QuickAdd dialog to quickly create an appointment splay your free busy status ew other peoples free busy schedules to facilitate group scheduling with other WOW email users eate recurring appointments ew your calendars by various views including day 5 day work week 7 day week and month ly view your calendar schedule for the day from email messages or from the mini calendar ccept Tentative Reject an invitation with one click hare your calendars with other WOW Webmail users int your calendars e and manage mu
24. ter the email address of the person or persons to whom you are sending the message in the To field You can click To to look up a person s email address in order to search through your contacts To add BCC addresses click Show BCC next to the Cc text field in the message header You can either compose your message in HTML or in plain text The default format is configured in your Preferences General tab To quickly change the format for this message only click Options on the compose toolbar and select either HTML or Plain Text Format as HTML lets you format your message with different font styles create tables add color and insert hyper links Format as Plain Text produces text with no style or formatting Any computer can read this ype of message You can attach files including pictures documents spreadsheets audio files to your message To compose a new mail message 1 Click Sat Ne from the toolbar The compose page is displayed 2 If you are not using the default identity in the Account drop down list select the identity also nown as persona to use 3 Complete the address subject line and body text as needed Enter the body of the message in he text box below Subject To check the spelling in the message click Spell Check To add an attachment click Add Attachment Add your signature If you have different accounts set up in the Accounts drop down select the email address to use for this email If you have signature
25. unt The Primary User Account can create additional mailboxes via the My Account section at portal wowway net WOW Mail gives you access to your email from any computer that has an internet connection There is no need to use a separate email program to manage your email Simply log in to your WOW Customer Home Page to manage your email address book and calendar With WOW Mail you can see your first three messages right from your WOW Customer Home Page To view the messages simply click on the message and it will open the full featured email page Help Section More detailed information is available in the help section located in the upper right corner etm on WOW o It s that kind of experience Composing and Sending Email Messages You can compose and send your email Jem mum EXE messages as soon as you write them or Qe eem you can compose a draft and return to it 3 gt I f ater to finish and send The first step to composing a new Hee message is to click SNe on the toolbar to open a blank compose page You can also right click the name in the Sent By em section of an email and select New Email to open a blank compose page Depending on your Mail preferences the blank compose page opens in the Content pane or opens as a separate compose window In the Compose window you en
26. unt The Primary User Account can create additional mailboxes via the My Account section at portal wowway net Manage your WOW Phone settings online such as Call Forwarding and Call Rejection and access your Call Detail Records from the Phone Manager tab Call Forwarding Call forwarding allows you to set up call forwarding online Simply select the box to enable call orwarding and then enter the phone number you would like to have the calls forwarded to After you have entered the number you wish to have your calls forwarded to select Save f you would prefer to only have calls from certain numbers forwarded then selective call orwarding is for you To enable selective call forwarding check the box that reads forward calls from the following list of numbers and then enter the number you would like the calls orwarded to Once entered click Add or select a number on the left and click Delete o remove numbers that no longer need to be forwarded Call Rejection Enable Selective Call Rejection to reject calls from specific numbers Add up to 12 numbers To remove numbers from the list select the number on the left and click Delete The incoming call does not ring at all and the person on the other end of the line hears The number you have called is not accepting calls from this number You can also enable Anonymous Call Rejection which rejects incoming calls from numbers that show as Private or Blocked on Caller ID The incoming cal
27. vanced odem Also the Home Networking Advanced Modem has built in firewall protection to urther protect your network How far will my WOW Internet wireless signal reach ost wireless networking equipment has a range of up to 300 feet indoors and 1500 eet outdoors For best results WOW recommends that equipment you are connecting wirelessly be within 150 feet of the Home Networking Advanced Modem The wireless signal will penetrate most walls so you can have devices in different rooms and on different floors and still stay connected to the network The wireless signal will typically go through two to three walls before experiencing signal oss If you have a large home or a home with thick or dense walls it is suggested that you place the wireless router in a high central location If you want network access outside it is suggested that you place the wireless router near a window You should also try to keep he wireless router away from any large metal objects as these may hinder its range Can use WOW Home Networking with a Macintosh computer Yes WOW supports connecting a Macintosh computer to the home network as long as it meets the minimum system requirements If you have both Windows based PCs and Macintosh computers on your home network file and printer sharing activation between the two are not supported What are the minimum system requ
28. with the text from the old message preserved Depending on how you set your user preferences the text from previous messages may have a character showing the number of previous exchanges that have occurred since this text was written For example if the reply is part of an ongoing conversation and you have the option Include original message with this prefix set to use he character the text from each part of the exchange is shown with angle brackets Previous message Message before previous message gt gt gt And so forth WOW o It s that kind of experience I 11 Address Book Your Address Book Address Book is where you can store contact details By default a Contacts and an Emailed Contacts address book are created in Address Book You can create additional address books and share them with others You can add contacts to any of your address books Only a name is required to create a contact or you can create detailed contact cards that include full name multiple email addresses work home and other addresses phone numbers and notes about that contact You can also create group contact lists The Emailed Contacts address book is populated when you send an email to a new address that is not in one of your other address books You can disable this feature from your Preferences Address Book tab Remove the check from Settings Add new contacts to Emailed Con
29. work Power Solid g PC When i Cable When il ive ill usually display three lights once the modem has established WOW network For example the Scientific Atlanta Web Star ights when it is correctly connected to your PC and our een indicates the modem has full power Illuminated it indicates the Ethernet carrier is present uminated solid green it indicates the modem is registered on the network Send Receive When i softwa Please consult your modem s documentation if your modem lights are labeled differently than the example above If the appropriate PC Cable and Power lights are correctly illuminated begin configuring your computer to connect to the Internet by setting up TCP IP in the PC s networking subsystem Please contact WOW technical support if your modem does not have the three appropriate PC Cable and Power lights illuminated NOTE When you finish using your cable modem you do not need to turn it off Leave it on even when you turn off your computer If you power off your cable modem it may take several minutes to re synchronize itself with the WOW network luminated solid green it indicates the modem is getting a e update and or activity Flashing is ok WOW It s that kind of experience Cable Modem Installation USB These instructions assume that you have a USB cable modem and that your computer has a working USB port If not refer to the Ethernet installation section on page l 1
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