Aastra 800 User guide
Contents
1. OpenCom 100 Aastra 800 see PDF file on the enclosed CD ROM and on the Aastra 800 USB flash drive 1 3 Signals amp Symbols Audio and ringer signals You will find a table showing the audio and ringer signals on the inside back cover of this user guide the page before last of the PDF file Symbols A lift the handset press the R key during the current call enquiry call mode Instead of the R key some SIP terminals have a key for putting a subscriber on hold and thus put them in the enquiry mode press the star key press digit key x 7 here press the hash key 2 xxx dial the digits of the call number call no xxx speak hang up the handset Making Calls 2 Making Calls 2 1 Seizing an External Line If your telephone is set to manual line seizure all call keys on your telephone first seize an internal line and you can dial an internal number straight away When making external calls you must first press the line seizure code digit presetting E Note This also applies to all enquiry calls and call forward ing to external destinations but not to call forwarding MSN Your system administrator configures this code digit for all subscribers on the OpenCom 100 Aastra 800 system and will tell you what value is currently valid If your telephone is set to automatic line seizure all call keys on your telephone seize an external line and you c2. 8000c3 for the MSN 86013 BOB for the MSN 86014 OO for the MSN 86554 OGOTO the destination no B Immediately for one MSN On GOOO 2 MSN EB destination no EB Off BOBOBGIES MSN Immediately for several MSNs On GOOO MSN 1 EDF Off BBOGES MSN 1 MSN 2 GB 2 destination no An external call for an MSN configured in the OpenCom 100 Aastra 800 is for warded immediately to the specified external destination and not signalled on the original terminal If Immediately MSN Call Forwarding is activated on your tele phone you will hear a special dial tone when you pick up the handset On busy for one MSN On BOBO amp 3 destination no Off OoouHec 33 MSN On busy for several MSNs On 3OGBOIED 22 MSN 1 ED MSN 2 EB destination no Off GOOSED 2 MSN 1 EB i MSN 2 DP ka kas 22 Forwarding Calls When a terminal is busy an external call for an MSN configured in the OpenCom 100 Aastra 800 is forwarded immediately to the specified external destination After delay for one MSN On GOOO MSN ED 3 destination no 2 period of time in seconds e g BO BW Off BOOSES MSN After delay for several MSNs On 3ODSIED 2 MSN 1 ED 2 MSN 2 EB 2 destination no 2 period of time in seconds e g BO BW Off GOED 2 MSN 1 ED 2 MSN 2 B An external call for an MSN configured in the Ope
3. User Groups 5 2 Pick up Selective A 3OE8 2 internal call no BN For enquiry calls OGO internal call no GD If a telephone outside your hunt group rings you can pick up this call with the call number of the party who is being called If a queue is active for the telephone of this other party you will pick up the next call lined up in this queue B Note If pick up protection is activated in the called party s user group you cannot pick up calls to his call number selec tively 5 3 Logging out of into All Hunt Groups You can log out of or into all hunt groups configured for you Logout G OGOGO Login 0O00 On a SIP terminal you cannot use the code number procedure described here for logging into or out of hunt groups You can however operate this feature with the OpenCTI 50 additional programme To do so the system administrator has to authorise you to use this programme For more information please refer to the online help of the OpenCom 100 Aastra 800 5 4 Logging out of into Individual Hunt Groups Logout AEJ 3 internal call no Login 3 3GQBED internal call no gt Using your own call number you can log out of or into individual hunt groups con figured for you All hunt group calls are configured by your system administrator Forwarding Calls Note If you are the last reachable member of the hunt gt group and you log out then any further calle
4. 100 Aastra 800 communications system referred to hereafter as the OpenCom 100 Aastra 800 enables the connection of standard terminals standard analogue telephones ISDN telephones and cordless GAP telephones SMS enabled terminals and SIP terminals can also be used It is possible to operate the so called standard terminals on an Aastra 800 communications system if the system is equipped with the corresponding telephony interface cards With this configuration you can telephone conveniently and use the features of the OpenCom 100 Aastra 800 via code number procedures This guide describes how you operate your telephone in order to use the desired functions In most cases you can do this by pressing the key combination G3 and GB O together with a specific sequence of digits Please note the specific operating characteristics of your telephone On standard analogue telephones featuring pulse dialling it is not possible to enter data with the star key or hash key GP As a result the functionality of the OpenCom 100 Aastra 800 features is only available to you on a limited basis It is thus better to use telephones equipped with dual tone multi frequency DTMF dialling Modern telephones often allow you to switch between the two dialling modes When telephoning via SIP i e telephoning via the Internet Protocol Session Initi ation Protocol entry of the hash key is only permitted at the end of a code number pro
5. are not affected Incorrect or non existent call numbers are rejected Your authorisation is checked in the same way as for forwarding within the OpenCom 100 Aastra 800 A correct entry is confirmed with a positive acknow ledgement signal and the external call subsequently ended 35 Remote Controlled Functions Note The procedure will be aborted if there is a pause of gt longer than 60 seconds between the entry of two digits Thanks to this time span it is also possible to implement re mote controlled functions from GSM cellphones 10 3 Calling a Voicebox from a Remote Terminal If your system administrator has configured a voicebox with the authorisation for remote access you can also access and configure the box from a remote terminal Note In order to be able to call and query your voicebox P from a SIP terminal the Keypad as SIP INFO message func tion must be activated on the SIP terminal Please review the user guide of the manufacturer on how to set this function Using the call number of the OpenVoice application this call number is included in the incoming call distribution 1 Select the MSN or the system call number to which your system administrator has assigned the internal call number of OpenVoice application Wait until the connection to the communications system has been established You hear a message from your voicebox 2 Then enter the internal call number of your voice
6. destination no B Off 00000 Only for external calls On AGOGO external access code e g destination no B Off 000900 When a terminal is busy calls only internal only external or all calls are immedi ately forwarded to another specified terminal 6 3 Call Forwarding After Delay For internal and external calls On AEGI PBE external access code e g destination no 2 period of time in seconds e g BGO BW off Bonon Only for internal calls On AGOGO external access code e g destination no 2 period of time in seconds e g BOD BW Off 00000 Only for external calls On AGODA external access code e g destination no 2 period of time in seconds e g BO BW Off Bonoen Calls only internal only external or both types are signalled at the selected ter minal and after the specified period of time these calls are forwarded to another specified terminal 20 Forwarding Calls 6 4 Call Forwarding for Other Users In order to program call forwarding for call numbers of other users you must have the Call forwarding for other user authorisation Also you can only configure call forwarding only for those users whose terminal have not been blocked for this type of access these users will themselves have the authorisation Prevent call for warding by other user Please consult your system administrator if you have questions regarding these auth
7. of the corresponding function key ora menu On a SIP terminal please review the user guide of the manufacturer on how to disconnect a call 3 4 Transferring a Call and Notifying the Destination Party external access code e g destination no N A You can transfer an incoming call to another internal or external number After notifying the other party of the transfer hang up the handset If the party to whom you want to transfer the call is unavailable or busy dis connect this call by pressing the G key You will again hear a dialling tone and can set up a new enquiry or press the G key once more to speak to the party on hold again On a SIP terminal please review the user guide of the manufacturer on how to transfer a call with notifying the destination party Several Parties To connect an external party with an external party use the procedure described in the section Connecting Two External Parties with Each Other on page 12 3 5 Transferring a Call without Notifying the Destination Party external access code e g destination no You can transfer an incoming call to another internal or external destination When you hear the ringing signal hang up the handset If the call you wish to transfer is not accepted within a certain length of time you will receive an automatic recall You are reconnected with the original caller after lifting the handset The length of time for the automatic re
8. zones for example The system administrator must have set up a number for remote control in the OpenCom 100 Aastra 800 for this feature In addition the number reserved in the OpenCom 100 Aastra 800 can also be assigned an internal call number via which the dialling is to be performed In the case of remote controlled dialling there is no check on authorisation Least Cost Routing LCR is used for remote controlled dialling provided your system administrator has correspondingly configured LCR and the LCR application in the OpenCom 100 Aastra 800 Ask him for the setting which applies to you 10 2 Remote Programmable Call Forwarding Configuring the function 2 reserved call no Wait until the connection to the communications system has been established You hear a positive acknowledgement tone 2 system PIN your internal call no external access code e g 2 destination no GB Deleting the function 2 reserved tel no Wait until the connection to the communications system has been established You hear a positive acknowledgement tone 2 system PIN 2 your internal tel no GB Using the call number reserved in the OpenCom 100 Aastra 800 for remote control you can configure or delete immediate call forwarding for your own call number from a remote location This remotely programmed forwarding over writes any other internally active forwarding Forwarding On Busy and After Delay
9. 00 Aastra 800 or in the case of external calls in the network operator s exchange If your system administrator has given you the authorisation then you can also program call forwarding for call numbers of other users Call forwarding to a voicebox If OpenVoice the integrated voice mail system of OpenCom 100 Aastra 800 has been installed calls can also be forwarded to a voicebox which has been con figured for you 17 Forwarding Calls MSN call forwarding MSN call forwarding is available for ISDN multi terminal accesses Using this for warding mode you can forward incoming external calls to external destinations for each MSN multiple subscriber number providing you have the necessary authorisation see also MSN Call Forwarding starting on page 22 Call queue If a call queue is active for your telephone this is not taken into consideration when configuring Immediately or On Busy call forwarding and its content is not transferred to the destination terminal Calls already in the queue can only be accepted on the original terminal after you have deactivated call forwarding If you have configured After Delay call forwarding an incoming call enters a queue if it is active and is forwarded after the delay As with all other forwarded calls you can accept the call on the destination terminal SIP terminals On a SIP terminal you cannot use the code number procedure described here to activa
10. ISDN telephones and on SIP terminals you end a three party conference by means of the corresponding function key or a menu 3 8 Connecting Two External Parties with Each Other v You are speaking with an external party and have another external call on hold With this procedure you can connect the two parties with each other On ISDN telephones and on SIP terminals you use the corresponding function key or a menu Please note If you connect two external parties whom you called you will be charged for the cost of the resultant call Two SIP lines cannot be connected 3 9 Connecting Two Parties Internal External with Each Other v You are speaking with an external party and have another internal call on hold You can connect the two parties with each other by simply hanging up the handset Call Protection 4 Call Protection 4 1 Call Waiting On Off On GOOO Off 0000 If you are called while you yourself are telephoning you will hear the call waiting signal which tells you that there is a second party wishing to speak to you You can deactivate the call waiting signal call waiting off call waiting protection on and reactivate it call waiting on call waiting protection off When call waiting pro tection is active the caller hears a busy signal On ISDN telephones and on SIP terminals you activate deactivate the call waiting tone by means of the corresponding function key or a menu Not all SIP te
11. OPC oaia a betes oes giowra teed Coed EEE Ga Bea ES 28 Entrance Intercom Calls 0 cece cece eee e cence cnet eenees 28 Keypad Dialling ccc cece cece ence cece ence ene eenenens 29 CSTA Application Operation cece eee e cece ence rene 30 Even More Protection cece eee eee cence teen ene ee eeaee 30 Telephon Lock ienesa eae e eae dade eosawee NEARE OG 30 Calling Line Identification Restriction CLIR on a Call by Call Basis ot erioa nira EDE ETA ENADE ATEA 31 Changing the User PIN 0 cece ieri rerea RERE aN ERS 31 Intercept niren en cues EEE ETEA AE Hed Yaseen cad ees Rene 32 Sp cial Modesa eis onana e Ta hy We eh tes At a 32 Deactivating Least Cost Routing LCR cece eee eens 32 Calling Selectively via Routes cece cece e eee e ene eee eee 32 Time Controlee asetintesies te Shanes hee es wee ae nee 33 Deleting All Call Forwarding in the Exchange 05 33 Remote Controlled Functions cece eee cece cece ene ee ees 34 Remote Controlled Dialling Call Through 0008 34 Remote Programmable Call Forwarding ee eee aes 35 Calling a Voicebox from a Remote Terminal 006 36 Setting up an Internet Connection from Remote ISP Trigger Call Sands censa wig dnawacls Qua tieled TEENE 37 INGOs ieee eee Reel eee lesa nas leas eh T eR Laks 38 Systematic Telephony 1 Systematic Telephony The OpenCom
12. OpenCom 100 Aastra 800 Operation on Standard Terminals Quick Reference Guide AASTRA Aastra 800 and OpenCom 100 This user guide applies to the Aastra 800 and OpenCom 100 communications systems The OpenCom 100 product family comprises the OpenCom 130 OpenCom 131 OpenCom 150 OpenCom 510 and OpenCom X320 communications systems If individual features differ on the systems a reference is made in this user guide Contents 1 1 1 1 2 1 3 2 2 1 2 2 2 3 2 4 2 5 2 6 2 7 2 8 3 3 1 3 2 3 3 3 4 3 5 3 6 3 7 3 8 3 9 4 4 1 4 2 4 3 4 4 4 5 4 6 5 5 1 5 2 5 3 5 4 6 6 1 Systematic Telephony cece cece eee ener e eee e nee neeneaes 3 You Need Authorisation cece ence eee cece tent en eees 4 GIOSSANY sex bess ogo ys rons Manone mows Acree EEE ONEA 4 Signals amp SyMbOIs 1 ccc cee cece eee nent ence tent en eees 4 Making Calls ieee rrei naii a od bald abd needed oe 5 Seizing an External Line cece ccc e cee e ence ence eenees 5 Making Internal Calls 0 cece cece cece eee eee cnet en eenees 5 Making External Calls 0 cece cee cece eee e cree nee n een Y 5 Speed Dialling 0 cece cece eee eee e eee eee cette een eees 6 Accepting a Call orrore aea eis canta thes obec eis cohen eaves 6 Calls in the QUU secese eee eee cece eee ener ene n enn en teenies 6 Parkinga Galle cs sieving ce acnsite wa diet sca ie a qucinn add
13. Time control 33 Time groups 33 Toggling 10 Transferring a call with notification 10 without notification 11 U Unparking a call 7 User PIN 23 30 V VIP call 24 Voicebox 8 accessing via OpenVoice 8 direct access 8 PIN 8 36 remote access 9 36 Voice mail system 17 39 Index Notes 40 Time axis in seconds i i if i l j Audio Signals Ringing signal a i Internal busy tone E HE HE EE EE H Internal dialling tone EEE EE E EE E External dialling tone continuous tone MEM Positive acknowledgement tone Negative acknowledgement tone IHIH Special internal dialling tone Hi HI HI HI Special external dialling tone a E a A ey Call waiting signal EE EE Special sensor signal E S O a a a a a a a a i Ringer signals analogue terminals External ringer signal E E Internal ringer signal SS ail The first ring is a single ring and all subsequent rings are periodic double rings The tones and ringer signals mentioned above are valid for Germany in other countries they may differ www aastra com As of 14 06 2009 Subject to changes
14. an dial external numbers straight away In order to reach internal subscribers press the star key twice before dialling the internal number P Note This also applies to the destination numbers you spec ify when configuring call forwarding or a baby call 2 2 Making internal Calls On automatic seizure of external line 369 22 internal call no On manual seizure of external line A 2 internal call no 2 3 Making External Calls On automatic seizure of external line A 2 external call no On manual seizure of external line A external access code e g external call no Making Calls 2 4 Speed Dialling ACB speed dialling no For enquiry calls VOA speed dialling no Alternatively ACE 8 speed dialling no For enquiry calls VOEE 2 speed dialling no You can use this procedure to retrieve a number from the central telephone book by entering its two digit or three digit speed dialling number speed dialling no The two digit speed dialling numbers are in the range 00 99 the three digit are in the range 000 999 Ask your system administrator how many digits are valid The central telephone book is managed by users who have appropriate authori sation The OpenCom 100 Aastra 800 can store up to 2 000 call numbers for each call number up to three speed dialling numbers can be configured 2 5 Accepting a Call AN When your telephone rings lift the handset or press
15. ancel your callback request with this procedure 7 7 PIN Dialling This feature cannot be used with a SIP terminal ABOO internal call no of the telephone used e g 102 2 your user PIN GB 2 destination no You switch the telephone to a user group determined by the system administrator for the next call Switching the user group involves different authorisations e g international dialling authorisation and possibly other features e g for billing and recording connection data of private calls Please contact your system admin istrator for information on the system configuration and the designated appli cation for PIN dialling First you enter the internal call number of the telephone you wish to make a call from and then your user PIN Then you can dial the desired call number Note PIN dialling is available on any terminal in a user gt group with this authorisation activated The call number di alled using PIN dialling is not saved in any redial list neither on the terminal used nor on one s own terminal 7 8 Take i kL elel You accept a current call from a different terminal at your telephone and continue your call on your telephone The prerequisite is that your telephone and the other terminal have the same internal call number 27 Special Calls 7 9 Door Opener 800 For enquiry calls oo0n If an automatic door opener is connected you can use this procedure to activate it fr
16. answer your announcement The intercom function cannot be used for announcements to a group of terminals B Note If a called party has activated the intercom protec tion the feature will not be executed 7 5 Dialout for Another Terminal AGOGO device ID EB 2 destination call number GB You can also conduct automatic dialling for another terminal Enter the device ID of the terminal from which the dialling is to be conducted Then enter the call number to be called The next time the subscriber whose device ID you entered picks up the handset or when using a headset presses the headset Talk key the saved destination call number will be dialled automatically This programmed number remains saved for 30 seconds After 30 seconds the automatic dialling will be deactivated automatically 7 6 Callback on Busy If the internal or external number you have dialled is busy you can leave a callback request This is not possible if the destination number is a hunt group call number Your telephone will ring as soon as the other party has ended his call When you lift the handset the number of the other party will be dialled This feature cannot be used with a SIP terminal Leaving a callback request NLS I7 L 26 Special Calls Alternatively O On ISDN telephones you can activate callback on busy by means of the corre sponding function key or a menu Cancelling a callback request 99900 You c
17. ator yourself this is known as call by call This feature cannot be used with a SIP terminal This procedure is only necessary if LCR is activated in the OpenCom 100 Aastra 800 for your user group 9 2 Calling Selectively via Routes A routing code call no For enquiry calls WG routing code call no A call to a desired party is set up automatically or selectively via routes in the OpenCom 100 Aastra 800 Your system administrator configures these routes in the OpenCom 100 Aastra 800 and defines the assignment of each route By selectively dialling the routing code prior to the internal or external call number you manually select a route for a particular call Selectively calling via routes allows you to reach parties in the branch offices of a large corporate network for example By manually entering a routing code you 32 Special Modes can also administer the tariff charge data for private and professional calls sepa rately Your system administrator will inform you of the current routes and their routing codes 9 3 Time Control Several time groups can be configured in the OpenCom 100 Aastra 800 Depending on the activated time group incoming calls are signalled on different terminals It is possible to automatically change between these time groups according to a timetable set up by the system administrator or to change them manually You can only program this function if the system adm
18. box i e the call number of the terminal which has been assigned to the voicebox Confirm your input by pressing amp 3 3 Enter the PIN of your voicebox 4 Follow the instructions in the voice menu for all further operating steps Using the number of your telephone the number of your telephone is included in the incoming call distribution you have diverted the telephone to your voicebox 1 Dial the MSN or the system extension number at which you can reached exter nally 2 You hear the welcome text for callers to your voicebox 36 Remote Controlled Functions 3 Enter the PIN of your voicebox 4 Follow the instructions in the voice menu for all further operating steps Note For detailed information on the use and operation of e the OpenVoice application please refer to the user guide for the optional component OpenVoice 200 The Voice Mail System in the OpenCom 100 and Aastra 800 Communica tions Systems 10 4 Setting up an Internet Connection from Remote ISP Trigger Call 2 reserved call no Wait until the connection to the communications system has been established You hear a positive acknowledgement tone 2 system PIN r If the communications system is connected to the Internet via a dialup con nection a user can initiate from external that the system establishes an Internet connection ISP Trigger call The system is then reachable via the Internet and enables to set up a co
19. call is set by your system administrator in the Configurator for all OpenCom 100 Aastra 800 users If the party to whom you want to transfer the call is busy disconnect this call by pressing the GP key You will again hear a dialling tone and can set up a new enquiry or press the GB key once more to speak to the party on hold again On a SIP terminal please review the user guide of the manufacturer on how to transfer a call with notifying the destination party To connect an external party with an external party use the procedure described in the section Connecting Two External Parties with Each Other on page 12 3 6 Starting a Three Party Conference VOO You are speaking with someone on the telephone You set up a further connection e g by enquiry or by accepting a call You can toggle between these parties see Toggling on page 10 or press the keys G EP to start a three party conference and speak to both parties at the same time On ISDN telephones and on SIP terminals you start a three party conference by means of the corresponding function key or a menu Several Parties 3 7 Ending a Three Party Conference Toggle QOO End A To end a three party conference and continue telephoning with only one of the other two parties press the keys GI to switch to the toggle mode Then you can disconnect one of the parties see Disconnecting a Call on page 10 You end a three party conference by replacing the handset On
20. cedure or of a call number You can thus only use a part of the code number procedures on a SIP terminal Furthermore some SIP terminals offer operation of features at the mere press of a button Please review the user guide of the manufacturer In the case of ISDN telephones certain features can be operated via menus or function keys Refer to the operating instructions of these telephones for details On telephones with a display you can read the caller s call number if the tele phone supports this feature and the caller has activated it What other information is displayed depends on the telephone Charge display ISDN telephones only requires prior configuration by your network operator Systematic Telephony 1 1 You Need Authorisation Most of the features mentioned in this Quick Reference Guide are only available to you if you have appropriate authorisation This will be set up by your system administrator when configuring the OpenCom 100 Aastra 800 If you are unable to use a particular feature or have any questions consult your system administrator Please refer to the chapter entitled Frequently Asked Questions in the Mounting and Commissioning user guide for tips on how to deal with any faults you may experience while using your telephone 1 2 Glossary If you would like more details about any of the system features described in this Quick Reference Guide please refer to the Glossary supplied with your
21. connection e g to a mailbox The length of time can be set by your system administrator to a value between 30 and 300 seconds in the OpenCom 100 Aastra 800 Please ask him for the current value No call forwarding can be set up for doorbells on a SIP terminal 7 11 Keypad Dialling AGBA t keypad code digits For enquiry calls OOOO Fi keypad code digits Certain European network operators require the keypad protocol to be used in order for you to be able to set certain features this is not the case in Germany You use the sequence GBA to switch to the keypad protocol and subse quently enter the code digits required by your network operator These are trans mitted directly to the exchange and evaluated there You will then generally hear an announcement as confirmation 29 Even More Protection 7 12 CSTA Application Operation CRED ERED code The communications system can be extended via third party programmes If the programme offers information entry e g setting room temperature you can use special code number procedures to conduct these settings Your system adminis trator will inform you regarding code numbers 8 Even More Protection 8 1 Telephone Lock Activating ABOO user PIN BD Deactivating AOOO user PIN DP You can lock your telephone as a safeguard against unauthorised use Then only those features and functions of your telephone can be accessed that are preset in the OpenCo
22. dividual Hunt Groups 05 16 Forwarding Calls cats edee aar OE aici ARNEE 17 Call Forwarding Immediately cece eee cece e eee eee 19 6 2 6 3 6 4 6 5 6 6 6 7 6 8 7 1 7 2 7 3 7 4 7 5 7 6 7 7 7 8 7 9 7 10 7 11 7 12 8 1 8 2 8 3 8 4 9 1 9 2 9 3 9 4 10 10 1 10 2 10 3 10 4 Call Forwarding On Busy cece eee e cece ence e ee enenes 20 Call Forwarding After Delay 0 cc cece eee eee eee eens 20 Call Forwarding for Other Users sees cece eee ee ene ee 21 MSN Call Forwarding ccc cece cece cece ence ence eeeenees 22 All Call Forwarding Off 0 cc cece eee cece cnet eee e ence ence 23 Folow Me ned raona eet caniGa Sat tales sale Vai pe xa alee ewes 23 Call Forwarding for Specific Call Numbers 0 0e cece cues 24 Special Callss 4 254 si a aaa r a oh cies E AO Mem ENEE tne tak 24 VIP Gall wees eae Poteet lables hed hed peed wad alot hen eda eesins 24 Baby Call oyente tadite bao he Padite dente skits ab E a 25 ANNOUNCEMENT 6 cece eee cece eect cence eect eee eeeeeeees 25 MACE COM e a r wi ovalbed Deg achle ob evelora audiatatene DaS 26 Dialout for Another Terminal 0 0 cee ce cece ene n eee enees 26 Callback On BUSY si csct etek cg ceeds enee EEIE PETA tba EEES 26 PIN Dialling vereeni cia oad eee ovale usd eee eee utes See 27 Tak EE E ln ae ee ON a Saree SE Re as Sales a 27 Door
23. em administrator sets whether a caller hears a dial tone or an engaged tone when call protection is activated ask him for the setting which applies to you When call protection is activated you hear the special dialling tone after lifting the handset On a SIP terminal you cannot activate deactivate call protection with the code number procedure described here You can however operate the feature with the OpenCTI 50 additional programme To do so the system administrator has to authorise you to use this programme For more information please refer to the online help of the OpenCom 100 Aastra 800 User Groups 4 5 Announcement Protection On Off On 80600 Off 00000 When announcement protection is activated no announcements can be made to your telephone please refer to page 25 also 4 6 Intercom Protection On Off On 880000 Off 000900 When intercom protection is activated no intercom announcements can be made to your telephone please refer to page 26 also 5 User Groups 5 1 Pick up 808 For enquiry calls COGO If another telephone in your pick up group rings you can pick up the call on your telephone If a queue is active for the other telephone you will pick up the next call lined up in this queue Pick up groups are configured by your system adminis trator P Note If pick up protection is activated in the called party s user group you cannot pick up calls to his call number
24. ephone Calling your voicebox directly from a telephone whose number is assigned to your voicebox 1 Enter the call number your system administrator has configured for the Open Voice application 2 If the PIN query for the voicebox is activated enter your PIN after the prompt This query always appears for a new voicebox The default PIN setting is 0000 You will now be directly connected with your voicebox The OpenVoice appli cation will inform you if there are any new messages in this voicebox 3 You can now access and edit messages and make settings for the voicebox 4 Please follow the instructions in the voice menu for all further operating steps Via the OpenVoice application from a telephone whose number is not assigned to your voicebox 1 Enter the internal call number which your system administrator has configured for the OpenVoice application You hear a text prompting you to enter a voice box number 2 Now enter the call number of the terminal whose voice box messages you wish to access Confirm the input by pressing G3 Several Parties It is not possible to access your voicebox unless the authorisation for remote access has been activated 3 If the PIN query has been activated for the voicebox enter your PIN after the prompt The OpenVoice application will inform you if there are any new messages in this voicebox 4 You can now access and edit messages and make settings f
25. inistrator has activated the Time control authorisation for your user group This feature cannot be used with a SIP terminal Activating automatic time control 008 This key combination activates automatic time control The setting remains unchanged until one of the available time groups is set manually Manually setting a time group AGBO 2 number of the time group e g GB O You activate the required time group using this procedure automatic time control is then deactivated Ask your system administrator about the number of con figured time groups 9 4 Deleting All Call Forwarding in the Exchange ABOO system PIN Call forwarding can be set up in the network operator s exchange For setting up new call forwarding or finding faults it can be useful to delete all active call for warding in the exchange Using the above code number procedure you can do this from any telephone 33 Remote Controlled Functions Deleting the call forwarding in the exchange is a background function After you entered the procedure this process will take time up to 15 seconds for each line Please have patience with this The system PIN is issued by the system administrator It must have been changed from the factory setting 0000 valid on delivery to another value This feature cannot be used with a SIP terminal 10 Remote Controlled Functions The OpenCom 100 Aastra 800 enables remote controlled calls and
26. ll protection 2 7 Parking a Call You can park one or more calls to make other calls or put down the receiver and engage in other activities Parked calls are recorded system internal in a list You can park up to 10 calls This feature cannot be used with a SIP terminal Parking a call WEINBG Park Codes 0 9 A Unparking a call ACIDO Park Codes 0 9 Parking and unparking a call can be made on different terminals On ISDN tele phones you can park unpark calls using a menu Authorisation for parking connections and the period of time after which a recall will be executed are defined by the administrator during the configuration of the system Making Calls 2 8 Accessing Your Voicebox If your system administrator has configured a voicebox for the call number of your terminal calls which you do not or cannot accept are diverted to this box A number of analogue telephones and ISDN telephones support the Message Waiting Indication feature that is the notification of messages on the telephone In this way you are notified for example of not listened to messages Please review the user guide of the manufacturer Note In order to be able to call and query your voicebox P from a SIP terminal the Keypad as SIP INFO message func tion must be activated on the SIP terminal Please review the user guide of the manufacturer on how to set this function You can access and edit voicebox messages from your tel
27. ly signalled to user C The system prevents call forwarding chains from forming a loop e g when the call forwarding destination refers back to the call forwarding source When the system detects a call forwarding loop no further call forwarding is carried out This can mean that despite call forwarding being programmed calls are nonetheless signalled on your device Contact your system administrator if call forwarding is not functioning as expected on your device The system administrator is able to analyse call for warding chains and eliminate any possible conflicts 6 1 Call Forwarding Immediately For internal and external calls On AGAB external access code e g destination no off 03000 Only for internal calls On AGADO external access code e g destination no off 00000 Only for external calls On AGADO external access code e g destination no Off 0300o Calls only internal only external or all of them are immediately forwarded to another telephone and not signalled at all on the telephone originally dialled If you have activated call forwarding immediately you will hear a special dialling tone when you lift the handset 19 Forwarding Calls 6 2 Call Forwarding On Busy For internal and external calls On AEGI external access code e g destination no off 00000 Only for internal calls On AGOGO external access code e g
28. m 100 Aastra 800 Configurator for the Guests user group You must enter your user PIN to activate the telephone lock see Changing the User PIN on page 31 Note National emergency numbers can still be dialled al P though the telephone lock is activated providing they have been defined in your user group s special list in the OpenCom 100 Aastra 800 Ask your system administrator for these numbers You cannot activate deactivate the telephone lock on a SIP terminal using the code number procedure described here You can however operate the feature with the OpenCTI 50 additional programme To do so the system administrator has to authorise you to use this programme For more information please refer to the online help of the OpenCom 100 Aastra 800 30 Even More Protection 8 2 Calling Line Identification Restriction CLIR ona Call by Call Basis ABDO i call no For enquiry calls OGOGO i call no Activating this function prevents your call number from being displayed on the terminal of the internal or external party for a single call This procedure is not nec essary E if the Suppress phone number display permanently function is set for your user group or m if CLIR is activated for your number in the OpenCom 100 Aastra 800 telephone book On ISDN telephones you can also activate the calling line identification restriction function on a call by call basis by means of a menu 8 3 Changi
29. nCom 100 Aastra 800 is sig nalled on the destination terminal and forwarded to the specified external desti nation after the specified period of time 6 6 All Call Forwarding Off 80oeH0n If you have programmed several instances of call forwarding you can deactivate them all simultaneously with the above procedure 6 7 Follow Me You can activate and deactivate immediate internal call forwarding for your own telephone from any other telephone providing you have the user PIN for your own telephone see page 31 Calls are forwarded to the telephone destination on which you carry out the procedure Initiating the function on the destination telephone AGOGO source PIN source call no DP Calls are immediately forwarded to the other destination and are not signalled on your own telephone On the originally dialled telephone the source you will hear a special dialling tone on lifting the handset 23 Special Calls Switching the function off on your own telephone a call forwarding off Use this procedure to deactivate the function on your own telephone Switching the function off on another telephone AOOO source PIN source call no Gp call forwarding off You can use this procedure to switch off the call forwarding for your telephone from any other telephone 6 8 Call Forwarding for Specific Call Numbers Besides the call forwarding that you can program at your telephone the
30. ng the User PIN e kolol 3 old user PIN new user PIN new user PIN GB Sess cooo o When your system is first commissioned the user PIN is 0000 Code number pro cedures requiring a PIN should be unavailable to other users For this reason you should change the PIN when you start operating your telephone and put the new number in a safe place The user PIN can be up to six characters long Please note Make sure you do not lose your new PIN Contact your sys tem administrator if you experience any problems You cannot change your user PIN on a SIP terminal with the code number pro cedure described here You can do so however in the Configurator of the OpenCom 100 Aastra 800 To do so the system administrator has to authorise you to change your personal information For more information please refer to the online help of the OpenCom 100 Aastra 800 31 Special Modes 8 4 Intercept The call numbers of malicious callers can be stored in your network operator s exchange if this service has been implemented This function works even if the caller has already hung up B Note The feature can only be activated on ISDN telephones 9 Special Modes 9 1 Deactivating Least Cost Routing LCR AA dialling code call no For enquiry calls OOA dialling code call no If you wish you can deactivate Least Cost Routing which always uses the cheapest route for a call and select a network oper
31. nnection for a VPN connection via RAS B Note This feature is only available on an OpenCom X320 communications system 37 Index Index A Announcement protection 15 Announcements to system telephones 25 Authorisation 4 Baby call 25 C Call forwarding 17 deleting active call forwarding 33 deleting all active instances of 23 remote programming of 35 to voicebox 17 Call protection 7 14 Call queue 18 Callback request 26 Calling Line Identification Restriction CLIR 31 Call waiting protection 13 Call waiting signal deactivation of 13 Code number procedures 3 CSTA application 30 D Dialout for another terminal 26 Disconnecting a call 10 Door opener 28 Doorbell 28 E Emergency numbers 30 Enquiry 9 enquiry call mode 4 Entrance intercom 28 F Features 4 30 Follow Me 23 H Hunt groups 16 Intercom to a system terminal 26 Intercom protection 15 ISP Trigger call 37 L Least Cost Routing LCR 32 Line seizure automatic 5 manual 5 M Malicious Call Identification MCID 32 38 Index P Parking a Call 7 Pharmacy line 28 Pick up group 15 PIN dialling 27 Q Queue 6 for user group 7 priority 7 R Recall 11 Routes 32 Routing code 32 S Seizing an external line 5 Speed dialling 6 Speed dialling code 6 System PIN 34 T Take 27 Telephone SIP terminal 3 Telephone book 6 Telephone lock 30 Telephone number of OpenVoice 36 Three party conference 11
32. om your telephone 7 10 Entrance Intercom Calls Calling the entrance intercom 8000 For enquiry calls WERT i O74 If an entrance intercom is connected to your system you can use this procedure to speak with a visitor If you use a DoorLine entrance intercom you use the following Code number procedure to speak with a visitor 8008 For enquiry calls WERT i 0 2 Forwarding entrance intercom calls On AGDA external access code e g destination no B off 00000 You can forward a call signalled from the doorbell to another internal or external call number a so called pharmacy line Several doorbells can be configured in the OpenCom 100 Aastra 800 You can forward these doorbells using the corresponding code number procedure How 28 Special Calls many doorbells are available and with which code number procedure these can be forwarded depends on the entrance intercom that is connected Standard Entrance Intercom Doorbell 151 1 only for OpenCom 130 131 150 152 2 only for OpenCom 130 131 150 153 3 only for OpenCom 130 131 150 154 4 only for OpenCom 150 DoorLine Entrance Intercom Doorbell 155 1 156 2 157 3 158 4 All entrance intercom calls are terminated automatically after a certain length of time has elapsed This ensures that the forwarding of entrance intercom calls does not unintentionally result in a permanent
33. or the voicebox 5 Please follow the instructions in the voice menu for all further operating steps gt Note For detailed information on the use and operation of the OpenVoice application please refer to the user guide for the optional component OpenVoice 200 The Voice Mail System in the OpenCom 100 and Aastra 800 Communica tions Systems 3 Several Parties 3 1 Enquiry Internal Q internal call no or speed dialling no External Q external call no or speed dialling no You can speak with a second internal or external party during a call by putting the first party on hold After ending disconnecting the enquiry call you can return to the party on hold see Disconnecting a Call on page 10 Instead of the R key some SIP terminals have a key for putting a subscriber on hold and thus put them in the enquiry mode Several Parties 3 2 Toggling OOL You can toggle i e switch back and forth between two calls On ISDN telephones and on SIP terminals you toggle between two connections by means of the corresponding function key or a menu If you want to talk to both parties at the same time you can set up a three party conference see Starting a Three Party Conference on page 11 3 3 Disconnecting a Call OD When you have several calls you can disconnect one e g a enquiry call without hanging up the handset On ISDN telephones you disconnect calls by means
34. orisations Call forwarding for call numbers of other users always apply for internal and external calls Immediately On G3CEQGDCIED 22 user s internal call no destination no EB Off OGOTO user s internal call no Calls for the user will immediately be forwarded to the other terminal When the user pick ups their headset they hear the special dialling tone On busy On G3 GBCIED 22 user s internal call no destination no Off 2 OEIOVED user s internal call no If the terminal of the user is busy then calls will immediately be forwarded to the other terminal After delay On 3 GO BOVE_ user s internal call no EB destination no 2 period of time in seconds e g BO BW Off OOOO user s internal call no Calls are signalled on the users terminal and after the specified period of time are forwarded to the other terminal 21 Forwarding Calls 6 5 MSN Call Forwarding Using MSN Call Forwarding you can forward both a single MSN and several MSNs together to an external number The individual MSNs are separated using amp 3 You do not need to enter the full MSNs the last unique digits are all you need as this is sufficient to distinguish them from one another Example Immediately MSN for several MSNs Let s say you want to forward the MSNs 86013 86014 and 86554 to the destination number 861234 To do this enter the following
35. remotely pro grammable call forwarding These features are set up by the system administrator when he configures the system To carry out these features the system PIN is required The system PIN is issued by the system administrator who has to change the default value 0000 to another value before it is issued In addition all the owners of voiceboxes can with the corresponding authori sation call their voiceboxes from external telephones They can remotely access and edit their messages as well as modify the central settings of their voiceboxes 10 1 Remote Controlled Dialling Call Through Without internal number assignment 2 reserved call no Wait until the connection to the communications system has been established You hear a positive acknowledgement tone 2 system PIN 3 external access code e g 2 external call no GB With internal number assignment 2 reserved call no Wait until the connection to the communications system has been established You hear a positive acknowledgement tone 2 system PIN 3 external access code e g 2 external call no 2 internal call no eo pst tot 34 Remote Controlled Functions You can call the OpenCom 100 Aastra 800 from outside from home for example then dial an external number and continue telephoning with the cost being charged to the OpenCom 100 Aastra 800 connection This way you take advantage of different tariff
36. rminals support the activate deactivate call waiting feature Please review the user guide of the manufacturer 4 2 Accepting a Waiting Call End VAAN Toggle MO While you are telephoning the call waiting signal tells you that there is a second party wishing to speak to you You can end the first call and accept the new call or you can hold the first call accept the second call and toggle between the two If you toggle between the parties you can also start a three party conference see Starting a Three Party Conference on page 11 On ISDN telephones and on SIP terminals you accept the call request indicated by the call waiting signal by means of the corresponding function key or a menu Call Protection 4 3 Rejecting a Waiting Call OOL While you are telephoning the call waiting signal tells you that there is a second party wishing to speak to you You can reject the waiting call in which case the caller will then hear a busy signal On ISDN telephones and on SIP terminals you reject a waiting call by means of the corresponding function key or a menu 4 4 Call Protection On Off For all internal and external calls On G30080 Off 00900 Only for internal calls On B8Ooeo00 Off 003000 Only for external calls On 8O0000 Off 003o You can protect your telephone against receiving internal and external calls except VIP and hunt group calls When configuring your user group your syst
37. rs will hear a busy signal On a SIP terminal you cannot use the code number procedure described here for logging into or out of hunt groups You can however operate this feature with the OpenCTI 50 additional programme To do so the system administrator has to authorise you to use this programme For more information please refer to the online help of the OpenCom 100 Aastra 800 6 Forwarding Calls Types of forwarding You can forward internal or external calls intended for yourself to another internal or external call number Call forwardings can also be made to speed dialling numbers which have been stored in the central telephone book please refer to the section Speed Dialling on page 6 You can decide whether only internal only external or both types of calls are forwarded Calls can be forwarded either immediately after a specified period of time delay or if the line is busy You can configure more than one call forwarding mode Immediately After Delay or On Busy However only one forwarding function can be activated for each mode Example You can configure Immediate forwarding of external calls to the number 333 and After Delay forwarding of internal calls to the number 444 On ISDN telephones Immediately After Delay and On Busy call forwarding can also be set by means of a menu for all calls i e internal and external Call forwarding is executed in the OpenCom 1
38. system administrator can program call forwarding where the call number of the caller is analysed SCF Selective Call Forwarding Potentially this could be the reason why specific calls do not reach you If you have any questions concerning this func tionality please consult your system administrator 7 Special Calls 7 1 VIP Call ACGA 2 internal call no For enquiry calls VOA internal call no If you have VIP access rights and start an internal call with E9EB your calls will be signalled acoustically to internal parties even if they have activated their call pro tection call waiting protection or call protection This function is also possible in a enquiry call This also applies if the called party has activated immediate call forwarding This feature cannot be used with a SIP terminal 24 Special Calls 7 2 Baby Call On ACIO external access code e g destination no Ev Off 0000 You can configure your telephone to dial a preprogrammed internal or external call number after a certain length of time after the handset has been lifted default setting is 5 seconds To prevent the baby call from being made you can dial another number within the defined length of time after lifting the handset The time span is set to a value between 0 and 20 seconds in the OpenCom 100 Aastra 800 It is set by your system administrator for all OpenCom 100 Aastra 800 users Please ask him for the c
39. te deactivate call forwarding You can also operate the feature with the OpenCTI 50 additional programme To do so the system administrator has to authorise you to use this programme For more information please refer to the online help of the OpenCom 100 Aastra 800 Least Cost Routing Least Cost Routing LCR can be evaluated for call forwarding to external numbers providing your system administrator has configured LCR and the LCR application in the OpenCom 100 Aastra 800 Ask him about the applicable setting Hunt group call numbers During system configuration the system administrator can configure call for warding destinations for hunt group call numbers These destinations are called when all users of a hunt group are busy and or when a call is not accepted by any member of the hunt group within a certain time interval In addition the system administrator can determine whether you can forward incoming calls to the hunt group call number or not If the system administrator does not permit call forwarding for your hunt group call number any call for warding that you have programmed on your device is not carried out upon a hunt group call Call forwarding chains The system administrator can configure the system so multiple call forwarding instances can be linked one to another to form a chain A simple example user A 18 Forwarding Calls forwards to user B who then forwards to user C A call for user A is then direct
40. the hands free key The type of ringing signal indicates on a standard analogue telephone whether it is an internal or external call 2 6 Calls in the Queue Kan Your system administrator can configure and activate a queue feature for your tel ephone in the OpenCom 100 Aastra 800 New calls can enter this queue while you are making a call The callers in the queue hear a ringing signal The number of calls allowed in the queue is set by the system administrator during system config uration e g 5 calls When this number is reached additional callers hear a busy Making Calls signal The calls in the queue are put through according to their priority baby calls doorway calls VIP calls other internal and external calls calls in the same category are lined up according to the time of their arrival Calls which have been queued for too long a time are removed these callers sub sequently also hear the busy signal The time until an external call is cleared from a queue is defined by the network operator In Germany this is usually two minutes and in other European countries usually three minutes A queue for your telephone can also be administered when it is part of a user group and at the same time it has an effect on the forwarding of calls For details please refer to User Groups starting on page 15 and Forwarding Calls starting on page 17 Note If a queue for your telephone is active it may be wise to activate ca
41. urrent value On a SIP terminal you cannot activate deactivate the baby call with the code number procedure described here You can however operate this feature using the OpenCTI 50 additional programme To do so the system administrator has to authorise you to use this programme For more information please refer to the online help of the OpenCom 100 Aastra 800 7 3 Announcement AGOE 2 internal call no For enquiry calls COGO internal call no BD Using this procedure you can make announcements to system terminals The loudspeaker of the destination telephone is activated without a ring and your announcement is heard by those present in the room If you want to start an announcement on several system terminals to a hunt group phone number at which the call is signalled simultaneously for example all called subscribers hear the announcement at that same time If one of these subscribers responds to the announcement by answering the call the announcement con nection to the other system terminals is terminated P Note If a called party has activated the announcement pro tection the feature will not be executed 25 Special Calls 7 4 Intercom ABOO 2 device ID For enquiry calls Des lIDED device ID After entering the device ID you can initiate an announcement to a single system terminal The microphone is activated on the terminal called and the person you are calling can immediately
42. wea gueaaee ess 7 Accessing Your VoiC DOX 2 sce e eee e eee n eee e ence tent en eees 8 Several Par iE eee r ead KONA E EO eames ONERE 9 ENGU ar e ates AA E NAA AR A N A NRA 9 Apele le llin o M EEE E EEEE EEE ST 10 Disconnecting a Call 0 ce cece cece cece cnet eee e ence en eeee 10 Transferring a Call and Notifying the Destination Party 10 Transferring a Call without Notifying the Destination Party 11 Starting a Three Party Conference cee eee cece tent ee eee 11 Ending a Three Party Conference 0 cece cence nent ence eee 12 Connecting Two External Parties with Each Other 12 Connecting Two Parties Internal External with Each Other 12 Call Protections era saved ceed seid OSS bee dened beans 13 Call Waiting On Off enen cece cece eee cent ene E 13 Accepting a Waiting Call 0 cece cece eee eee eee e eens 13 Rejecting a Waiting Call 0 cece cece cence erence e een 14 Call Protection On Off 0 cece cece disketni aitai ences 14 Announcement Protection On Off eee eee eee ee eee ees 15 Intercom Protection On Off cece cece eee een tence eee 15 User GrOUDS ssc E nd I Os Nueces ae TS ay 15 PICKEUP ico aie E EN eR ATO Das ABSA AS Roig hae een ails oe 15 Pick up Selective cece cece cece cece een e teen ence ene enee 16 Logging out of into All Hunt Groups eee eee eee eee 16 Logging out of into In
Download Pdf Manuals
Related Search