Intellifire Plus troubleshooting guide intl revising ccc
Contents
1. B Full Open GN B 11 mm Full Open 13 mm Full open 9 5mm Full Open Page24 IPI Plus Noteworthy IntelliFire Plus Troubleshooting system will always light on high flame when turned on Wall switch will always override remote Wall switch needs to be off for remote operation There is a 10 second delay before any flame adjustment can be made Once a remote has been pro grammed there is no longer flame adjustment at module A module can be de programmed by pressing the learn button of module and intentionally not depress ing a button on the remote receiver within the learn time 5 second child lock on remote The power button must be depressed for 5 seconds toe enable the remote This is a requirement of the testing and agency approval for multi functional controls After you turn the fireplace off the stepper motor will default back to the high flame position then once the fireplace is turned back on it will light on high but after the 10 second delay it will resume the flame height position it was set to when turned off Basically always lights on high but will remember where you left it set to and will return to that setting Aux 1 or 2 functions can be run at any time with or without fire on and there is no delay There are 3 settings for Aux 1 and On off control for Aux 2 The system will also remember what setting these were set to and will resume that setting when turned on each time Heat zone can be2. switch damaged precision screwdriver Insufficient voltage from Clear Lock Out and attempt ignition coil to pilot flame ignition If condition persists igniter replace module Module flashes error code and goes into lockout mode 1 Verify proper inlet pressure to the gas line Pilot sparks and may ignite for upto 1 Inadequate gas supply 60 secs but main will not open If 2 False flame detected condition occurs for gt 60 sec mod 3 Short in sense lead ule flashes error code shuts down 4 Sense and or igniter pilot and goes into lockout mode lead disconnected 2 Verify that pilot leads are correctly terminated to the control module and that no shorted wires exist 3 Verify that the pilot sense rod igniter rod and hood are clean After error code displays module will go into lockout odule Must watch light during service to view error code Error Code is not constant It must be caught immediately or dupli cated by testing the appliance and watching the module for the in Stant error code inteligcire 11 30 2010 Hearth amp Home Technologies Page21 System Checklist Visual Inspection IntelliFire Plus Troubleshooting Proper Readings Reference Info ltems to be checked a k d Visual Inspe 1 Proper Installation Condition a Vent System b Gas Supply Components c Proper Clearances e Glass Assembly Does the installation meet venting requirements for rise to run
3. Red probe to green wire connected to the valve open then the sa ime a main valve solenoid is good connector to touch connector inteligcire 11 30 2010 Hearth amp Home Technologies Pagel9 Plus Troubleshooting assumes the wireless controls amp battery backup have been eliminated from the system Problem Scenarios 3 continued 4 and 5 IntelliFire Plus Troubleshooting Problem Pilot lights but continues to spark and main burner will not ignite Reference prior troubleshooting steps 7 Continuity or earth issue 9 Gas Supply 2 Loose or improper wiring Faulty Valve Problem Pilot lights stops sparking and pilot remains lit Burner will not light Reference prior troubleshooting steps Faulty Module Faulty Valve intelifcire 11 30 2010 Hearth amp Home Technologies Page20 Troubleshooting assumes the wireless controls amp battery backup have been eliminated from the system Diagnostic Codes IntelliFire Plus Troubleshooting Diagnostic Codes are listed below and should be used as a additional tool to help diagnose failure modes Use the troubleshooting guide to check all possible failures before changing any component parts CODE RESPONSE ERROR CAUSE ERROR RESOLUTION Fuel type selector in incorrect position 1 Verify that the selector Module flashes error code and goes stops at the correct position into lockout mode when rotated gently with a 2 Fuel type selector cad
4. controlling fan kits AUX module and 2 additional auxiliary functions 4 Fuel setting is factory set but must be adjusted if fireplace is converted Switch does not regulate gas pressure to valve but it does allow for appropriate variability settings for flame modulation Take care when adjusting this switch We recommend using a small straight ce ramic anti static screwdriver which is supplied by electrical supply companies 5 Learn Button is used to program up to 3 wireless controls to fireplace Instructions pro vided in controls instructions 6 Diagnostic light assists with troubleshooting Error code chart provided later in this guide 7 ON OFF REMOTE Switch Ignition Control Connections and Functions 8 Power from battery pack wall switch connection and connection to valve pilot and burner regulators 9 Flame Modulation stepper motor connection 10 Power supply connection 6 volt regulated DC from power regulator Plugged in to junction box 6 WARNING DO NOT CONNECT 240 V AC LINE VOLTAGE TO CONTROL MODULE Intellifire 1 30 2010 Hearth amp Home Technologies Page8 System Basics IntelliFire Plus Troubleshooting IP Gas Valve w Stepper Motor 3 Manifold Pressure Tap 2 Inlet Pressure Tap 4 Stepper 1 Pilot Regulator Motor Stepper motor regulator assembly should never be 1 Pilot regulator is stamped as Nat screws or LP designating t
5. module switch to the OFF position 2 Loose or improper wiring System not grounded 3 No power to or from junction box ee ee ee ignition control module with discon 4 No power from 6Volt DC transformer i een ae ea 5 Wired wall switch not wired properly could cause permanent damage 6 LP NG switch on module damaged or not fully en ene ee eT 7 1 ntroaucing the plot sensor rod with a gaged Into LP or NG setting l false flame such as from a flame 7 Continuity issue Spark gap or object interference stick will cause the module to go into 8 Faulty module lock out mode This is due to a safety feature built in to the module Control Module selector switch NOT set properly The module must be in the ON or REMOTE setting for unit to operate Isolate remote from system when trouble shooting Switch module to ON to test operation of unit oS SELECTOR SWITCH S E 5 o STATUS INDICATOR LED FLAME HI LO SWITCH NG LP SETTING a Loose or improper wiring System not grounded Verify all wire connections Grounded to metal on firep The black wire grouped with the or ange and green wire is the ground wire Make sure it tightly secured to metal chassis of fireplace Verify that the ground wire igniter wire and sensor wire are all in tact and have continuity A pinch or splice in the wires can cause a short to the system or a break in continuity and cause the modul
6. 00AU and RC100 for programming and function control RC300AU Remote Control AUX300CE As opus 2166 340 The Aux300CE is not needed for remote control operation but it is needed for blower connection and con trol of the blower through the gray module The remote interfaces with the gray module which controls functions on the Aux300CE Note If any of the original wire as supplied with the appliance must be replaced it must be replaced with type 105 C rated WIRES MUST REMAIN CONNECTED wire Wires must have high temperature insulations Note Should the supply flexible cord be damaged contact service agent or supplier for a special g ub FE replacement cord assembly inteligcire 11 30 2010 Hearth amp Home Technologies Pagel 1 System Checklist IntelliFire Plus Troubleshooting Troubleshooting Checklist Going into a service call with a conclusion prior to checking the complete system can lead to replacing unnecessary parts multiple service calls and wasted time and money for you and the customer When servicing any Heat amp Glo product the root cause of the problem should be identified This will lead to confidence and ease of diagnosing problems in future service calls Using the troubleshooting checklist to assist in your service call This will e Enhance consumer confidence e Provide consistent service performance e Provides unit history for future service calls e Improves communication w
7. Inte intelliFire Plus HEATEGGLO Troubleshooting Guide Australian Edition IntelliFire Plus Ignition System For Authorized Gas Technicians and Service Only MtFir 11 30 2010 Hearth amp Home Technologies Pagel IntelliFire Plus Troubleshooting Guide Table of Contents INTFOGUCTION cccecccceccecceccececectseeceeceeteceeesaesnecneentenententens Tools and INStrUMeNS cccccccccccccceccucccceceueccueveueveunvenneeanenn DY SUSIE ASICS aera sce aseneh EEEE EAE Problem Scenario Hl capatonsiennnntonnnaiinevstawavorinmereaaenaeneronmennns Problem Pilot wont light no noise and no spark Problem Scenario 2 cccccccecceceeceeeeeeeeeeeeeeeaeeeeeeeeeaeeaeeeeetaeeas Problem The module makes noise but no spark Problem Scenario Heo ca aucerrrre arcnanreuccracaettcadagiemensnntensansolenancenents Problem Pilot sparks but pilot will not light Problem Scenario 4 ec ccc cecceccceeeeeeeeeeceeseeeaeeeeeeaeeeaeeseeeaeeeaess Problem Pilot lights but continues to spark and main burner will not ignite Problem Scenario 5 0 cccccccceccescceseeeeeeeeeeeseeeseeeeeeeeeeenaeseaeenas Problem Pilot lights stops sparking and pilot remains lit Burner will not light Diagnostic 0 ee System Checklist canciicancnasannineranneananoneunenietbaneadnaanetanasaeeetnne Frequently Asked Questions later edition cccceeeeeeeees Unit Orifice and Shutter Reference wee eeeeeecce
8. V DE SUPPLY Dc REGULATOR Touch black O vA probe to outside _ of power supply o l Testing 6 Volts DC With transformer plugged into junction box pull from transformer transformer power supply cord from module The DC regulator converts 220 240 volts AC to 6 volts DC Check to assure that your electrical meter is set to measure DC If you get a minimum of 6 volts DC from adapter the adapter is good Troubleshooting assumes the wireless controls amp battery backup have been eliminated from the system inteligcire 11 30 2010 Hearth amp Home Technologies Pagel4 Problem Scenarios 1 continued Problem Pilot wont light no noise and no spark 5 Wired wall switch not wired properly The wiring to the wall switch may not be correct if fireplace does not turn on when the switch on the module is in the REMOTE position AND the optional wired wall switch is in the ON position Red and Brown wire connect to wall switch Diagram to the right reviews proper switch opera tion when wired wall switch and wireless controls are both installed NOTICE In the instance where the fireplace is off because it has been set with the RC300 to operate in thermostat mode and the fireplace is turned on with the wall switch the fireplace will turn on How ever when the remote attempts to signal a com mand to shut off the fireplace because it has reached the thermostat set point the fireplace will shut the u
9. alve is bad or the wiring harness is compromised Replace Voltage to Pilot Solenoid test during lighting sequence L The voltage reading will start at 1 2 volts for the first couple seconds and then drops voltage down to low setting As long as start volt Volts DC 1 2 V to open valve 3 V to keep valve open Black probe to body of valve age is at least 1 2 volts and it maintains 3 volts to keep Red probe to orange the valve open then the pi wire connected to nee valve pull wire lot solenoid is good slightly away from connector to touch connector If the pilot lights but the burner will not check voltage from module to MAIN VALVE sole noid Pull back wire shield of green wire and connect red meter probe to green lead of valve Connect black meter probe to valve body as shown Turn system on to start lighting sequence There should be 1 2 volts to 3 volts running through orange lead from module If there is appropriate voltage to green solenoid of valve then the valve is bad or the wir ing harness is compromised Replace wiring harness and then module Voltage to Main Valve Solenoid The voltage reading will start at 1 6 volts for the first couple seconds and then drops voltage down to low setting As long as start volt age is at least 1 6 volts and it maintains 3 volts to keep Volts DC 1 6 V to open valve 3 V to keep valve open Black probe to body of valve
10. connected to either The blower speed can be set at any time after turning fireplace on However there is a built in delay of 7 minutes from start up until it comes on and also a 12 minute delay in which the blower will run after the fireplace is turned off These settings were implemented to replicate the blower temp sensor disc that used to command the blower on and off according to firebox temperature There is a lock out mode If pilot fails to light after a 60 second attempt the module will go in to a lock out mode and will require a manual reset No functions will work while in a lock out mode The light on the module will signify the lock out status It will be flashing 2 flashes one red and then one green The module can be reset by sliding the switch on the top of module to the off position and them back to remote The on position on top of the module will run the system if no remote or wall switch is installed By slid ing the switch to on the pilot and then the burner will light A flame adjustment can also be made from the module using the high low sliding switch However if a remote has already been programmed in to the system this flame high low switch becomes disabled If a remote has not been programmed in the switch will change the flame height setting only from max height to min low but after the 10 second de lay The stepper motor will still function on battery back up and full flame adjust
11. e main burner with the manual High Low switch This allows the flame variability without the use of a wireless control 2166 340 has a 30 turndown If the fireplace is on and being operated via a wireless control power is lost and there are batteries in the battery backup carriage do need to switch the ON OFF REMOTE switch on the control mod ule to ON As long as the batteries in the carriage have voltage the fireplace will seamlessly revert to the power from the batteries to power the operation Fresh batteries will keep fireplace running up to 72 hours Why is there an NG and LP switch on the module This allows a slight software alignment for control to the valve for the different fuel Why do you need to disconnect power to system prior to disconnecting any components If the stepper motor has a disruption of power it will be stuck in the last position prior to lose of power Properly disconnecting power will set a sequence to the stepper motor to start on high once powered again Why is it not possible to field test the stepper motor There a 2 reasons The pin connectors from the wiring harness to the module are very small and difficult to connect to multi meter test probes Complicated voltage sequence Why does the unit make an unusual clicking noise when changing flame setting A This is an audible response that the valve is changing flame height There are 6 flame height settings and it is not always easy to distingu
12. e the symptoms When does the problem occur How long has the appliance been installed Model Number Serial Number Operating Gas P N or B Intellf ire 11 30 2010 Hearth amp Home Technologies Page3 Introduction IntelliFire Plus Troubleshooting Technical Assistance Distributors amp Dealers Be prepared to provide the following information when contacting Hearth and Home Technologies e Fireplace model and serial number e Previous service history if with previous HHT reference number if any e Detailed problem description Technical Service will assign a reference number to troubleshooting calls when infor mation is provided To ensure a more timely repair and processing of claims involving multiple service calls HHT expects a dealer to contact Technical Service after 2 failed attempts to repair a product A completed checklist may be requested to assist with diagnosis 07722709 01 37 PH COT Via VSI FAX a Page I of I 3544696 Claim System HEART H amp H OME Acknowledgement echnalogies HHT Cust Number FHH RICHMOND VA 2227 DABNEY RD RICHMOND VA 23230 US Reference Number 136933593 a ok e Technician Curt Marx Claim Status Open Approval Status Approved Recording the reference number improves com munication between dealer and HHT This number is also used when and if a warranty claim is filed for the service call Intellfire 11 30 2010 Hearth amp Home Technologies Pag
13. e to go immediately jp wiring Diagram RC300AU in to lock out mode Troubleshooting assumes the wireless controls amp battery backup have been eliminated from the system inteligcire 11 30 2010 Hearth amp Home Technologies Pagel3 Problem Scenarios 1 continued IntelliFire Plus Troubleshooting Problem Pilot wont light no noise and no spark poles 6 No power to junction box or from junction box NOTISE The mains suppiy to the appliance must have If there is no power from junction box trace electrical supply to junction box including proper wiring at junction box ee 1 Assure power cord is attached within x ee 2 o the junction box a gt f aiii 2 Verify black leads are connected l L f D These are unused in new IPI plus sys SL NK tem I 7 Check voltage by connecting voltage tester to Brown hot and Blue neutral Reading should be 220 240V of 000 gio BLUE ESD amp 0 BROWN Se als HO YELLOW No power from 6Volt DC transformer BLUE BROWN FA GREEN YELLOW F g9 If the module does not flash trace Swich tam power supply to junction box from junc OFF to ON tion box and from 6 Volt transformer If diagnostic light blinks green 3 times there is power to the module Pulling and re connecting the power supply cord from transformer does not serve as the same test as turning switch from OFF to ON Insert red probe inside cord e
14. e4 Tools and Instruments IntelliFire Plus Troubleshooting You will need the following tools and equipment to execute troubleshooting outlined in this guide Required Tools e Open end wrenchs 3 8 7 16 9 16 e Adjustable end wrenches 8 and 10 e 1 4 5 16 nut driver 77 e Straight screwdrivers including small 1 8 blade for pressure check and stubby straight e Phillips screwdrivers 1 and 2 and stubby Phillips e Plastic straight screwdriver Rhino style e Electrical pliers e Needle nose pliers e Flashlight e Numbered drill index e 1 20 tamper resistant Torx bit HHT part 8 10 225 e Soft bristle toothbrush e Soft 1 paint brush e Electric drill 1 4 3 8 IntellfFrc 11 30 2010 Required Testing Equipment e Multi meter must measure millivolts e Manometer e Leak detection fluid e 2to 4 300 mm 350 mm jumper wires e flame stick lighter wand Miscellaneous e Smoke Match e Drop Cloth Tarp e Glass cleaner towels e Vacuum e Personal Protection Equipment e Gas leak detector ALL TOOLS AND TEST EQUIPMENT SHOULD BE PROPERLY STORED AND MAINTAINED Hearth amp Home Technologies Page5 System Basics IntelliFire Plus Troubleshooting The IntelliFire Plus IPI intermittent pilot ignition Ignition System and Wireless Con trols is a total control system from the components under the fireplace to the re mote control in your hand HHT Hearthville offers Sa
15. eeeeeeeeeee es Pertinent Facts of Control System inteligcire 11 30 2010 Hearth amp Home Technologies 23 24 25 26 Page2 Introduction IntelliFire Plus Troubleshooting Use of this Guide This troubleshooting guide provides an overview of the IntelliFire Plus system reviews problem scenarios provides a system s checklist and frequently asked questions The purpose of this guides is to provide a tool To educate To aid in proper diagnosis for accurate parts replacement To reduce multiple service calls To gather necessary information to assist with proper diagnosis of problems Qualified Service Technicians Only This troubleshooting guide is for use by qualified service technicians only It is de signed to help qualified service technicians troubleshoot gas fireplace with IntelliFire Plus ignition systems Warning Do not attempt to service appliances which you are not qualified to service Service attempted by unqualified persons could result in risk of bodily injury and prop erty damage Obligation of Service Professionals Service technicians must be attentive to appropriate codes understand and follow manufacturer s installation instructions and use the proper parts and materials when servicing and installing gas appliances One of the most important tools you bring to a service call is the installation manual Communicating with the Owner Ask the owner a few simple questions prior to service Has What ar
16. he factory set ting If converted the main burner one y regulator has fuel type stamped along the side indicating the con version The orange wire from the ipi ignition module is connected to the pilot regulator Important gas supply information provided in HHT gas fireplace Owner s Manual Installation and 2 Test the inlet pressure at this tap Operation a POS ANE Man IIOIe a A gas supply regulator must be installed in line with the gas supply to the valve if 4 The stepper motor is not a replace pressure supply line is above 3 7 kPa If able as a separate part only available not the diaphragm in the valve will start to assembled to the main burner regulator pulsate It s function is to modulate the flame There is no reliable field voltage test for the stepper motor Valve will function Normal operating pressures without functioning stepper motor but Inlet 1 13 kPa for natural gas flame will not modulate Note An 2 75 kPa for propane butane gas audible noise will be heard when the stepper motor is modulating flame dur Manifold 8 kPa for natural gas ing flame adjustment in thermostat 2 4 kPa for propane butane gas mode and when flame is turned off 5 Main burner regulator is changed when unit is converted and comes with stepper motor installed The green wire from the ignition module is connected to the main burner regulator Intellifire 1 30 2010 Hearth amp Home Technologies Page9 S
17. hen seeking technical assistance Checklist e Visual Inspection for proper installation and condition of installation e Does the vent configuration comply with approved venting diagrams for the unit Proper vent cap and clearances Proper rise to run ratio of venting All flue components connected and secured e Electrical supply and components Proper position of On off switches Isolation switch installed and ON Remote control batteries are good Power to junction box and earthed Power to Ignition module Module switch is in the Remote position No wires are compromised and all connections secure and made Wire harness from module to valve Wire harness from Aux to module Pilot wires to proper module terminals and S Green and orange leads from module harness to valve Ground wire secure e Gas Supply Gas shutoff is in ON position Assure proper gas sizing of line How many appliance are operating on line Meets standards of AS5601 plumbing code e Documentation Serial number Problem and resolution and how determined Parts kept for return to dealer with paper work inteligcire 11 30 2010 Hearth amp Home Technologies Pagel2 IntelliFire Plus Troubleshooting Problem Pilot wont light no noise and no spark Notice Disconnect power to the system prior to disconnecting any components by switching the ON OFF REMOTE Possible reasons 1 Control Module selector switch NOT set properly
18. ish the change in height Q Why is there a fuse in the battery backup A Q A To meet CE and AGA requirements there must be a fail safe for surge or interrupt Are the Intellifire and Intellifire Plus components interchangeable No inteligcire 11 30 2010 Hearth amp Home Technologies Page23 Unit Orifice and Shutter Setting Reference UNIT 350TRSI AUF 350TRSILP AUF 350TRSILP AUF Butane SSOTRSI AUF SSOTRSILP AUF 550TRSILP AUF Butane 6TRSI AUD 6TRSILP AUD 6TRSILP AUD Butane SOHO N AUB VRT N xx AUB VRT P xx AUB XLR N AU XLR PB AU XLR PB AU Butane XLR N AU Logs XLR P AU Logs XLR PB AU Logs Butane ST HVBI AUB ST HVBILP AUB GRL 850 AU GRL 850LP AU IntellfFrc 11 30 2010 Max Heat MJ h 21 19 8 17 2 ey NI N N ON ao nA amp U K 29 5 14 4 26 7 24 5 NI N OAIT OD NO NO N ON NO NO K EN ON 42 5 Orifice DMS 44 55 56 40 057 55 33 51 53 50 39 057 42 057 55 42 057 55 30 49 Orifice Metric mm 2 18 1 32 1 18 2 49 1 450 1 32 2 87 1 70 1 51 1 78 2 3 1 45 2 35 1 45 1 325 2 35 1 45 1 325 3 26 1 85 1 55 7 hole 20 Hearth amp Home Technologies Shutter Setting 9 5 mm 11 mm 12 5 mm 11 mm Full Open Full Open 12 5 Full Open Full Open 11 mm 13 mm 11 mm N B B oO B
19. les and Product Knowledge Training modules as companions to this troubleshooting guide Taking Hearthville modules is recommended Ignition Control Components Ignition Control Box 8k1 CE 240V to 6 DC Volt DC regulator power adapter Wiring Harness IPI Valve with Stepper Motor or Single rate fixed with XLR IPI pilot assembly Battery Backup C battery unit specific Aux300CE auxiliary component box Wireless Controls e RC300 AU wireless controls w batteries e Wall Mounted Docking Station e RC100 wireless wall switch This guide assumes the wireless controls and battery backup components have been elimi nated from the system for purposes of troubleshooting the ignition system Intellfire 11 30 2010 Hearth amp Home Technologies Page6 System Basics IntelliFire Plus Troubleshooting Eliminate wireless controls from the system when troubleshooting system FF OC SUPPLY peasan l TOTH Boi ADAE wa lo APT A J Le PLOT s sanen R pi IPI Wiring Diagram RC3S00AU ma ON OFF REMOTE switch on module must Ga be in REMOTE position for wireless con trols to operate the remote and optional wired wall switch SELECTOR SWITCH The wireless control and receiver housed G2 in the control module communicate to and from each component via radio frequency They must remain within 30 feet of each other For the RC300 AU when in thermostat e a E A mode transmissio
20. ment can be made from the remote or using the high low sliding switch on module There will still be a 10 second delay before any flame height adjustments can be made Aux 1 an Aux 2 will not function in battery mode Blower will not function on battery back up mode It is safe to leave batteries in the battery holder even when operating on normal current from junction box the batteries will not be drained nor will the system attempt to charge them CR2032 batteries for RC100 inteligcire 11 30 2010 Hearth amp Home Technologies Page25 If a wall switch hass been installed it will override the remote You will want to leave the wall switch in the off position if remote operation is desired There is a safe auto shut down built in to the control module for the instance where there has been 9 hours of uninterrupted continuous operation of the appliance This is not a function of the remote If us ing the wall switch or the remote in the full time on mode unit will only run for 9 hours continuously verify the remote control thermostat function and possible bypass The remote and thermostat mode will still operate in battery back up mode No accessory functions will operate off of the battery back up inteligcire 11 30 2010 Hearth amp Home Technologies Page26 Technical Service Contacts and Information Website www heatnglo com or fireplaces com Toll free number Technical Service Email How to access most recent
21. n of information happens FLAME HI LO SWITCH NG LP SETTING every 60 seconds For optimum operation you may need to try different locations for the wireless control 2vUx300CE module controls the FAN and incorporates timer and rheostat functionality Gs Ifa wired wall switch is installed and in the AUX300CE module also controls 2 ON position it will override the commands R of the wireless controls Must be OFF to use remote User can still operate auxiliary AUX1 offers high med low settings functions Heat Zone AUX2 offers ON OFF control auxiliary functions Intellf ire 11 30 2010 Hearth amp Home Technologies Page7 System Basics IntelliFire Plus Troubleshooting IPI Ignition Control Module see labeled diagram below w remote receiver 1 Igniter sparks when commanded via wall switch wireless control or control module switch to turn on main burner Voltage through the wire to igniter on pilot assembly creates spark to ignite gas released to pilot assembly 2 Sensor rod acknowledges pilot flame is present before releasing gas to the main burner for ignition When a pilot flame engulfs the sensor rod it conducts electrical current from the sen sor through the flame to ground in one direction which acts as a switch to the control module at this connection Gas flows to the main burner 4 8 seconds after continuity happens via flame rectification 3 Sends commands from the wireless controls to the AUX modules
22. nd connect red meter probe to orange lead of valve Connect black meter probe to valve body as shown Turn system on to start lighting sequence There should be 1 2 volts to 3 volts running through orange lead from module If there is not then the module is bad or the wiring harness is compromised Replace wiring harness and then module Voltage to Pilot Solenoid test during lighting sequence Volts DC 1 2 V to open valve 3 V to keep valve open Black probe to body of valve Red probe to orange wire connected to valve pull wire slightly away from connector to touch connector If the pilot lights but the burner will not check voltage from module to MAIN VALVE sole noid Pull back wire shield of green wire and connect red meter probe to green lead of valve Connect black meter probe to valve body as shown Turn system on to start lighting sequence There should be 1 2 volts to 3 volts running through orange lead from module If there is not then the module is bad or the wiring harness is compromised Replace wir ing harness and then module Voltage to Main Valve Solenoid test during lighting sequence Volts DC 1 6 V to open valve 3 V to keep valve open ames Black probe to body of valve Red probe to green e wire connected to valve pull wire slightly away from connector to touch connector Intell Fire 1 30 2010 Hearth amp Home Technologies Pagel7 Pr
23. nit off and go in to lock out mode This is rare but to avoid assure remote is out of thermo stat mode before turning fireplace on with wall switch Disconnect wall switch wires and turn on unit with the sliding switch on top of the module If unit lights with module then verify wall switch connections IntelliFire Plus Troubleshooting CONTROL MODULE 2166 340 Wireless con trols in use selector switch in the REMOTE position and Turn clockwise 3 4 turn to set AN to LP NG Turn counter clockwise 3 4 turn t tto NG R 5s bi urn to Set to SELECTOR SWITCH Direction of switch slot in NG setting siot is not colored on module gt LO O ATUS INDICATOR LED i NG LP SETTIN ALL SWITCH ONLY Direction of switch slot in LP setting siot is not colored on module If the NG LP selector switch is not turned completely to NG or LP setting the fireplace will not ignite and will go into lockout mode If the selector switch spins freely and does not engage into NG or LP position the switch is damaged and the module go into lockout mod ule Damaged switch requires module replacement Troubleshooting assumes the wireless controls amp battery backup have been eliminated from the system IntellfFrc 11 30 2010 Hearth amp Home Technologies Pagels Problem Scenarios 1 continued IntelliFire Plus Troubleshooting Problem Pilot wont light no noise and n
24. o spark 7 Continuity issue Spark gap or object interference Check to assure pilot spark lead and sensor rod are intact Verify that neither the sensor or igniter rod are contacting the pilot hood assembly Assure that ceramic insulator of sensor rod is not cracked or bro ken Make sure that there is no media or excess carbon build up on sen sor lead This can cause a false sense situation and put the mod ule in to lock out Remove any debris or objects that are in con Test for Continuity tact with the sensor or spark leads of the system as shown Make con nections as shown and set meter for Ohms setting If there is BAD read ing check wiring of system If all wiring is intact replace pilot as sembly and retest for continuity Example of how to test continuity Meter set to ohms setting Faulty Module Insufficient voltage 2 red flashes does not designate the mod Diagnostic code ule as bad it states that there is insuffi from ignition coil to is 2 red flashes cient voltage from the ignition coil to pilot flame igniter before going to pilot flame igniter Verify system voltages from module before replacing module Troubleshooting assumes the wireless controls amp battery backup have been eliminated from the system inteligcire 11 30 2010 Hearth amp Home Technologies Pagel6 Check voltage from module to valve PILOT solenoid Pull back wire shield of orange wire a
25. oblem Scenarios 2 IntelliFire Plus Troubleshooting Problem The module makes sparking noise but no spark Reference prior troubleshooting steps Notice Loose or improper wiring Check that igniter is KO iaee power to the system n i nn rsh firepl l prior to isconnecting any compo ot disconnected loose or shorted to fireplace nents by switching the ON OFE ae l REMOTE module switch to the Continuity or earth issue Spark gap There OFF position should be about a 3 mm 1 8 gap 1 8 Gap It is not recommended to operate from igniter to i the ignition control module with lot hood Vert disconnected wire connections A piot nooa ve y Igniter short could cause permanent dam sensor lead wire age Introducing the pilot sensor rod with a false flame such as from a flame stick will cause the module to go into lock out mode This is due to a safety feature of module If there is no pilot light after 60 seconds or igniter is shorted and attempts to light for 60 seconds then the module will go in to lock out It will flash green 3 times and go into lockout Voltage shorted to ground may cause damage to module resulting in damaged module Additional 9 Verify gas flow to valve and air bled out of line Also assure proper appliance gas line sizing Pressure loss occurs when too many appliances are on one gas line gas line undersized or distance from meter to appliance is e
26. ratio vent cap type vent cap location venting size Gas line sizing and components must meet ANSI Z223 1 and local codes requirements Supply pipe must be 12 minimum Note all appliances supplied inline with fireplace Locate all shut off valves What position are they in Does the installation maintain proper clearances to walls amp ceiling combustible mantels amp surrounds household goods and furniture Is the glass clean free of soot properly retained with all appropriate fasteners gasket pliable and free of damage Are the logs appropriately placed free of soot g Firebox ooo h Wiring Ignition Components i Burner Do the wiring connections and or components show signs of heat damage loose or damaged wiring connections Is the burner set up with properly placed embers free of corrosion properly seated to the burner orifice aligned with pilot igniter over burner ports Make as many pertinent notes to the installation as possible This will aid significantly in trouble shooting and diagnosing any future instances Intellifire 1 30 2010 Hearth amp Home Technologies Page22 Frequently Asked Questions IntelliFire Plus Troubleshooting Ignition Control Module with control receiver gt PO FO gt O Q What is the high to low turndown for the Intellifire Plus system The modules have the capability of regulating the gas pressure to th
27. revision manuals Selection the amw of the International Manuals drop down menu 4 Select the desired manual to start download Intellifire 1 30 2010 Hearth amp Home Technologies Page27
28. xcessive If there is a sputtering sound and intermittent pilot lighting the gas line may be undersized or there is air in the gas line Again the module will lock out after 60 seconds of no lighting Reset module ee Open Verify that there is a gas regulator installed before the valve for any gas supply that exceeds 3 7 kPa At pressures above this the valve will start to pulsate Proper inlet and manifold gas pressures Crees ail wales fate are in each gas appliance manual Reference gas supply line are open Australian Plumbers Code AS5601 for additional AND purged of air i codes and regulations Closed Verify that the appliance gas shut off valve and any other appliance shut off valves are on inteligcire 11 30 2010 Hearth amp Home Technologies Pagel8 Troubleshooting assumes the wireless controls amp battery backup have been eliminated from Problem Scenarios 3 IntelliFire Plus Troubleshooting Problem Pilot sparks but pilot will not light Reference prior troubleshooting steps 9 Gas supply Faulty module Faulty valve Check voltage from module to valve PILOT solenoid Pull back wire shield of orange wire and connect red meter probe to orange lead of valve Connect black meter probe to valve body as shown Turn system on to start lighting sequence There should be 1 2 volts to 3 volts running through orange lead from module If there is appropriate voltage to orange solenoid of valve then the v
29. ystem Part Numbers IntelliFire Plus Troubleshooting Part Name Part Number IPI Plus Valves Variable N 30 2166 302 Variable P 30 2166 303 Fixed NG XLR only 2166 308 B amp P Fixed XLR only 2166 309 Valve Regulator Assembly Variable N NGK DXV 50 Variable P LPK DXV 50 Fixed N XLR only NGK DXF NP Fixed P XLR only LPK DXF NP Pilot Assembly Natural 2198 012 Propane Butane 2198 013 Natural XLR only 2090 012 Propane Butane XLR only 2090 013 IPI Plus Controls Components Remote Control Australia No standby pilot REM300 HNG AU Aux300CE auxiliary box 2166 340 Control Module Gray 2166 306 Jumper wire GFK 240V fan to Aux300CE 2166 375 Battery Backup C batteries 4067 223 Wiring Harness 2166 304 DC power voltage regulator 2166 369 DC power voltage regulator Soho and Vrtkl 2 prong flat spade 2166 305 Junction power box 2078 027 Junction power cord Soho and Vrtkl 2222 374 Jumper wire for Heat Zone connect to Aux box 2166 191 Refer to current service parts list for most accurate information inteligcire 11 30 2010 Hearth amp Home Technologies Pagel0 System Part Numbers IntelliFire Plus Troubleshooting RC100 control Main Components of Wireless Controls RC100 Wireless wall mounted control On off ail capability only RC300AU Handheld remote control with wall mount holder Thermostat timer Aux 1 Aux 2 and blower control See instructions on RC3
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