Sony SVF1521AGXB Troubleshooting
Contents
1. If Windows does not start and you have deleted the recovery area you will need the Recovery Media to perform recovery Create the Recovery Media immediately after the computer is ready for use About backup What is a backup process The backup process creates a backup copy of your data stored on the built in hard disk drive or SSD and saves it to another location amp my Why do have to back up my data Due to unexpected events or computer viruses you might lose various data stored on the built in hard disk drive or SSD To restore the lost data its backup copy is needed It is strongly recommended that you back up your data regularly Creating Recovery Media You cannot use DVD RAM CD R and CD RW discs as Recovery Media You can use optical discs or a USB flash drive as Recovery Media On the model without a built in optical disc drive Use a USB flash drive On the model with a built in optical disc drive It is recommended that you use DVD R media because data can be accidently deleted from a USB flash drive The number of necessary discs the types of media you can use and the capacity of the USB flash drive you need will be displayed during the Recovery Media creation process USB ports that are compliant with the USB 3 0 standard do not support recovery with a USB flash drive that is compliant with the USB 3 0 standard On models without the USB ports that are compliant with2. Rescue Mode screen and make sure Boot Mode is set to Legacy Q If the problem persists visit the VAIO online support web site for further assistance Common problems My computer does not start Q When using your computer for the first time make sure the computer is plugged into an AC power source At the time of delivery the power button or the power switch is disabled until the computer is plugged into an AC power source Q Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit Q Make sure the battery pack is installed properly and charged Q Disconnect all connected USB devices if any and then restart your computer Q Remove all extra memory modules you may have installed since purchase and then restart your computer Q If your computer is plugged into a power strip or an uninterruptible power supply UPS make sure the power strip or UPS is plugged into a power source and turned on Q Unplug the power cord or the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack plug the power cord or the AC adapter and then turn on your computer Q Condensation may cause your computer to malfunction If this occurs do not use the computer for at least one hour Q Check that you are using the supplied Sony power cord or AC adapter Q If you are using an external display make sure it is plugged into a power sou
3. Recovery Backup anq Troubleshooting Guide e E a E E a a Printed in China 2013 Sony Corporation Introduction About recovery What is recovery Recovery is the process of restoring your computer back to its original factory condition There are two ways to recover your computer Q From Recovery Media Q From the recovery area W When do I have to perform recovery If your computer has been unstable Q If your computer has been infected with a computer virus Q If your computer is experiencing problems which cannot be solved through troubleshooting Q If you have formatted the C drive by mistake Which software should I use to maintain and recover my computer Use the following software VAIO Care Q Creating Recovery Media Q Checking your computer hardware VAIO Care Rescue Q Rescuing backing up your data Q Recovering your computer Q Erasing the data on the built in hard disk drive or SSD See the help file included with VAIO Care and VAIO Care Rescue for more information What is a recovery area The recovery area on the built in hard disk drive or SSD contains data for system and application recovery Typically you cannot modify or delete data in this area however there is commercially available software designed for this purpose Why do I have to create Recovery Media Recovery Media are used to restore your computer back to its original factory condition
4. charge indicator light is blinking fast and my computer does not start Windows does not accept my password and returns the message Enter Onetime Password If you enter a wrong power on password three times consecutively the Enter Onetime Password message appears and Windows will not start Press and hold the power button or slide and hold the power switch for more than four seconds to check that the power indicator light turns off Wait for 10 to 15 seconds then restart your computer and enter the correct password The password is case sensitive so be sure to check letters for the current case before you enter the password cannot remember the power on password If you have forgotten the power on password contact an authorized Sony service support center A reset fee will be charged How can create a hard disk partition 1 Click Start Control Panel System and Security and Create and format hard disk partitions under Administrative Tools If the User Account Control window appears click Yes A If you are currently logged onto your computer as a standard user you may be prompted to enter an administrator name and password 2 Right click the C drive and select Shrink Volume 3 Enter the size of the partition to be created in Enter the amount of space to shrink in MB and click Shrink 4 Right click Unallocated and select New Simple Volume 5 Follow the on screen instructions
5. cue Mode screen and click Start from media USB device optical disc The Windows Boot Manager screen is displayed 5 Press the or key to select Start VAIO Care Rescue and press the Enter key ay If the language selection window appears select your desired language and click OK 6 Select Start recovery wizard To perform the custom recovery select Tools and click Start advanced recovery wizard 7 Follow the on screen instructions See the back side U Backing up and restoring your data To back up and restore your data when you can Start Windows If you can start Windows back up and restore your data with the Windows feature To use the features click Start Control Panel System and Security and Backup and Restore To back up and restore your data when you cannot start Windows When you cannot start Windows back up your data with VAIO Care Rescue To restore files which have been backed up by VAIO Care Rescue use VAIO Data Restore Tool If your computer is equipped with the USB port that is compliant with the USB 2 0 standard when you use a USB device to back up your data connect the USB device to the port Restoring your data using a restore point A restore point enables you to restore your computer system files to the previous state when the restore point was created Typically a restore point is created automatically for example when you install a software driver Howev
6. er we recommend that you create the restore point manually on the Control Panel window before installing any software or software drivers on your computer To restore system files using the restore point when you cannot start Windows 1 Follow steps 1 to 4 in To recover from Recovery Media of Recovering your computer on the front side 2 Press the for key to select Repair Windows 7 and press the Enter key 3 Select a keyboard layout and click Next If the appropriate keyboard layout is not selected you may not be able to enter the password correctly 4 Select your operating system and click Next Back up your files with Rescue Data if you have changed the files after you backed up them using the Windows backup feature 5 Click System Restore The System Restore window appears 6 In the Recovery window click Open System Restore 7 Ifthe Choose a different restore point option is displayed in the System Restore window select it and click Next If not click Next 8 Select a restore point and click Next 9 Click Finish to confirm the restore point Restart your computer if the window prompts you to restart the computer Troubleshooting If you have any problem operating your computer Try these suggestions before contacting an authorized Sony service support center or your local Sony dealer directly e Read the troubleshooting information in this section or the on screen User Guide e Pres
7. low one of the recovery methods below Recovering your computer will delete all the data on the built in hard disk drive or SSD To recover from the recovery area 1 Press the ASSIST button while your computer is off The VAIO Care Rescue Mode screen appears 2 Click Start VAIO recovery solutions Follow the on screen instructions until the VAIO Care Rescue screen appears If the language selection window appears select your desired language and click OK 3 Click Start recovery wizard To perform the custom recovery select Tools and click Start advanced recovery wizard 4 Follow the on screen instructions To recover from Recovery Media 1 Ifyou use Recovery Media optical discs on the model without a built in optical disc drive connect an external optical disc drive not supplied or the docking station with a built in optical disc drive supplied with selected models to the computer and to an AC power source If your computer is equipped with the USB port that is compliant with the USB 2 0 standard connect a USB device to the port 2 Insert the disc into the optical disc drive or connect the USB flash drive to the USB port on the computer while the computer is in Normal mode If your computer is equipped with the USB port that is compliant with the USB 2 0 standard connect a USB device to the port UJ Turn off your computer 4 Press the ASSIST button to display the VAIO Care Res
8. only the USB 2 0 standard be sure to create Recovery Media using the USB flash drive that is not compliant with the USB 3 0 standard 1 Connect your computer to the Internet download and install the latest updates using VAIO Update 2 Ifyou create Recovery Media optical discs on the model without a built in optical disc drive connect an external optical disc drive not supplied or the docking station with a built in optical disc drive supplied with selected models to the computer and to an AC power source 3 Click Start All Programs and VAIO Care If the User Account Control window appears click Yes amp o If you are currently logged onto your computer as a standard user you may be prompted to enter an administrator name and a password 4 Click Advanced Tools Restore and recovery and Create Recovery Media 5 Read the on screen instructions carefully and then click Next 6 Follow the on screen instructions It may take some time to display the current status of the procedure Do not eject or disconnect the media while creating Recovery Media as doing so may result in a failure of the process Keep the Recovery Media in a secure place A You may not be able to create Recovery Media with a USB flash drive depending on the drive you use See the help file included with VAIO Care for more information Recovering your computer To restore your computer back to its original factory condition fol
9. rce and turned on The green power indicator light turns on but my screen remains blank Q Press the Alt F4 keys several times to close the application window An application error may have occurred Q Press the Ctrl Alt Delete keys and click the arrow B next to the Shut down B button and Restart Q Press and hold the power button or slide and hold the power switch for more than four seconds to shut down your computer Unplug the power cord or the AC adapter and leave the computer for about five minutes Then plug the power cord or the AC adapter and turn on the computer again Turning off your computer with the Ctrl Alt Delete keys the power switch or the power button may cause loss of unsaved data The charge indicator light is blinking fast and my computer does not start Q This problem could be due to the battery pack not being installed properly To solve this problem turn off your computer and remove the battery pack Then reinstall the battery pack to the computer For details see the on screen User Guide Q If the problem persists it means the installed battery pack is not compatible Remove the battery pack and contact an authorized Sony service support center To find the nearest center or agent see the on screen User Guide A message appears notifying of either incompatibility or improper installation of the battery pack and my computer then enters Hibernate mode See the answers for The
10. s the ASSIST button while your computer is on to launch VAIO Care and perform necessary operations e Visit the VAIO online support web site Recovery problems cannot recover from the recovery area Recover your computer from Recovery Media if you have used software to modify the recovery area installed a different operating system from the preinstalled one or formatted the built in hard disk drive or SSD without using VAIO Care Rescue cannot create Recovery Media Q Try the suggestions below 1 Restart your computer And then try to create Recovery Media again 2 Download and install the latest updates using VAIO Update Q Try other reliable media cannot complete the recovery process Q Disconnect all unnecessary external devices from your computer Q Try the suggestions below Q Check the condition of Recovery Media If you are using optical discs check the discs for dirt or damage If the discs are not clean clean them and try recovering your computer again Q If you cannot recover your computer from the recovery area restart the computer and recover the computer from the recovery area again or use Recovery Media Q If you cannot recover your computer using a USB optical drive or USB flash drive connect the drive to another USB port on the computer then turn off the computer and try recovering it again Q Press the ASSIST button while your computer is off click Start BIOS setup in the VAIO Care
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