MIE Ad-hoc User Manual
Contents
1. o Bureau TransUnion Notices Manual MIE ID Validation None R600 R084 R 6 84 SA Qualification Other BCom 2002 UNISA None R65 00 R910 R74 10 R 115 14 PLEASE NOTE Depending on the type of check you require different types of additional information may be required 4 Submitting your captured request Once you have selected all the checks that you require for the candidate click on the Submit Request button Descriptio Bureau TransUnion Notices MIE ID Validation SA Quslification Other BCom 2002 UNISA R 115 14 incl Submit Request Page 3 MIE Ad Hoc Process Manual Background Screening Once a request has been submitted you can proceed to pay for your checks by clicking on the Pay Now button Your request has been successfully submitted with the following reference number XXXXX required to complete this he Indemnity and fax to 27 Signed Indemnity will be Eg View Basket View Indemnity Logoff You will be presented with the option to either pay by credit card or direct deposit PLEASE NOTE white all inquiries will be received by MIE they will NOT BE PROCESSED until proof of payment has been received Once a background screening order has been captured it is considered to be an authorization to start the verification process As such NO REFUNDS or ADJUSTMENTS to orders will be contemplated once the order has been paid2. 3 Set s Pay by Credit Card com Pay by Direct Deposit VISA Ee Company Reg No 2002 013456 07 Click here to view step by step instructions on how to pay with your Credit Card A new page will open reflecting MIE s bank details and reference number that should be used when making your direct deposit You will have the option to view your pro forma invoice Once the invoice is viewed and printed you will be required to click on the Continue button in order for your request to push through to MIE Page 4 MIE Ad Hoc Process Manual 6 Service Expectations Background Screening The following Service Expectations measured as turnaround times by category will apply subject to the Terms and Conditions as listed this document and subject to change Receipt dates times are based on the date on which the inquiry was received but are adjusted under certain circumstances If the request is received during non working hours the receipt time is adjusted to 8 00 am of the next normal working day In all cases weekends national public holidays and non working hours 17 00 to 08 00 are excluded from turnaround calculations All requests for verification must be accompanied by several base data items at the very least The Base Items include the following e Candidate South African ID Number This is the single most important data item to be included in the Base Items list If no SA ID Number exists for the
3. 9 9 6 USC OT MO MANO es savavasa TET E Emm 9 9 7 Intellectual Property APRE O SN EEEE nnne arenen Enen 9 9 8 DINE ROV Oea A Tm 9 9 9 3 Party Indemnity fa a e E a EEEE Ea renren 9 oO E g ene eee tu 9 9 11 AO e gt Men name mmm maa o e e e se 9 9 12 PEISONAI RIC CIA RR odi else sd o i ti eona session oti 10 9 13 mie Bo il Mom mp m nr rr vr i o o ro 10 9 14 VENICANOM PUTDOSE E 10 9 15 Payment Poly c 10 96 Credit Gard and Refund PONE eon as stasa Ced co sene Rb Issa pa SEO du meu uua NUUS oo EU den sese dU NUM USC d esae duds 10 9 17 Secure Internet Deposit and Refund Policy aaa 10 So o0 I II mm 10 TO CONDE US mE 11 10 1 General Contact Information is Seecesicnadenace oglasa Me deg auae ced t cbc esum tu pun pd cta a in a ded adn cux esM rd Uus deat dune dati aU M t aute de 11 UU AM Uso PR c Q 11 Page 1 MIE Ad Hoc Process Manual 1 Introduction The purpose of this document is to outline the process on how to use the MIE ad hoc facility on the MIE Electronic Personal Credential Verification or ePCV website Only once your check has been captured and paid for will MIE be able to process your request To begin loading your checks visit the www mie co za website and click on the ePCV Login button at the Top of the page
4. Services Apps About Us News Contact ePCV Login a tes DO c 4 b 44h af xj BACKGROUND Wa Wen Jr EUNT Bac gro d sd FET E HULL b 2 Registration If you have not yet previously registered on the MIE ePVC website you will have to register in order to obtain a username and password If you have already registered you may skip this section and go to the Capturing your new request section of this document To register click on the Register link under the Credit Card and Cash User section Terms amp Conditions MIE E ered You are a Credit Card or Cash user if you have NOT entered into a payment terms agreement with MIE and wish to pay for services rendered by MIE immediately after you have captured background screening requests ord You either have registered or will register your unique e mail address and password to access the MIE ePCV site to capture background screening requests Name and Surname John Smith Email Address john smith com Contact Number 012 012 0112 Password 9999 Confirm Password sesseses Company Name Example Company Company Reg No 2002 013456 07 Company VAT No 4400444044 i have read and understand the terms and conditions that govern my use of this site After you have registered you will automatically be logged in to the MIE ePVC website PLEASE NOTE Fields marked as bold are mandatory Please ensure that a valid email address is used as a
5. for 5 Paying for your captured request 5 1 Pay by Credit Card When paying by Credit Card you must select Credit Card option from the drop down list Once the credit card option is selected click on the Pay Now button Select the secure payment option below Payment Kind Pay by Credit Card EJ e Setcom Company Name Example Company VISA ES Vat Number 4400444044 Company Reg No 2002 013456 07 Click here to view step by step instructions on how to pay with your Credit Card You will be required to enter your credit card details Credit Card Type The type of Credit Card Currently ONLY MasterCard and VISA Credit Cards are supported Credit Card Number This is the 16 digit card number with in the front Please enter no spaces Name on Credit Card The name exactly how it appears on the Credit Card Expiry Date The expiry date on the credit card Select the 4 digit year followed by the 2 digit month CVV Number This is the 3 digit number found on the back of the Credit Card Once all the details are entered select the Continue with Payment option Once the payment has gone through successfully an invoice will be generated and displayed on the screen 5 2 Pay by Direct Deposit When paying by Direct Deposit The Direct Deposit option must be selected as a payment kind Once the option is selected click the Pay Now button Select the secure payment option below Pay by Credit Card
6. as MIE becomes aware of them 4 The following information verification suppliers in particular provide for limited Service Expectation e University of Cambridge Expect del ivery within 30 business days e Edexcel Expect delivery within 28 business days 5 Problematic South African ID numbers are tested via a variety of information verification suppliers and delivery can be expected after 5 business days 6 There are no Service Expectations in the event of a failure of either Eskom or Telkom the South African power and telecommunications utilities respectively Documentation and Information The Service Level Expectations of all verification types are measured as the turnaround times between the date and time that the last required information item or applicable form has been received by MIE and the date and time that the result is released Service Level Expectations are NOT contractual and do not constitute a formal agreement Furthermore they are subject to the receipt of Consent and Indemnity forms If all information is not provided or copies of certificates are not supplied a Request for Additional Information is generated and the Service Level Expectation is void Copies of certificates must accompany all requests for the verification of qualifications MIE will make every effort to obtain a result if the copy of the certificate was not supplied to MIE but will charge the full amount in those instanc
7. process the request via the online verification system and provide the candidate with the reference number The turnaround time for this criminal result is approximately 1 2 business days Office Hours Monday Friday 08 00 16 00 9 Terms and Conditions Site Use Terms For the purpose of this site MIE means Managed Integrity Evaluation Pty Limited By entering this site you acknowledge and agree that this site will only be construed and evaluated according to South African law Although this site may be linked to other sites MIE is not directly or indirectly implying any approval association sponsorship endorsement or affiliation with the linked sites unless specifically stated therein By entering this site you acknowledge and agree that MIE has not reviewed all the sites linked to this site and is not responsible for the content of any off site pages or any other site linked to this site Your linking to any other off site pages or other sites is at your own risk Page 8 MIE Ad Hoc Process Manual Background Screening 9 2 Copywriter With the exception of a select number of graphic images used with the permission of the copyright holders MIE is the copyright owner of all other content on this site and no portion of this site including but not limited to all text and images may be used in any manner or for any purpose without the express written permission of MIE except as provided for herein Modificati
8. MiE Background Screening MIE Ad hoc User Manual WERE MNECKMOUR CHOICES MIE Ad Hoc Process Manual Aem Contents Te ando jo E 010 A R s 2 2 nicus 2 3 Capturind VOU new MELDE c di i O ad ide disko ke 2 4 Submitting your captured FEGUEST oo ine tenn enna tne asd it sioe ix ia a doda dotada ekiosk asd adio tina 3 5 Paying for your captured TOQUES siso 4 5 1 m aee iem m eee 4 5 2 Pay Dy Direct Depositor ea oma mana pama 4 O SERVICE EECa NONS meme am E E a 5 6 1 Documentation and Information e RA AA 6 Us WED PRG CS pa aa E e a e e a e ER RR 7 SB Criminal Dy APIS he KS siems a avaijablegagadadskkga nuzad ju egadi E a inciso nan edoid akei 8 8 1 SUNS SIO of 91 A FONS A 8 8 2 Fingerprints taken at MIE offiCeS aa 8 O Terms Renoir 8 9 1 e aigon Si 8 9 2 Geo MEN UR 9 9 3 POS SNC Bjo I zam m m NEC 9 9 4 ee Dc e RE TTE 9 9 5 Geje 4 121 mmm mmm rem mmm mne
9. age and review the content 9 9 3 Party Indemnity Your use of this site is dependent upon your acceptance of the following indemnifying conditions 9 10 Third Party If you are an Agent of a 3rd Party Company capturing verification requests on behalf of a subject you hereby acknowledge that you in your capacity as an agent of your Company have FULLY informed the subject concerned of his or her own rights regarding individual privacy and have obtained the subjects permission in writing to perform verification checks 9 11 Inform Subject As a 3rd Party Agent you are bound by the following instructions You must inform the subject of the inquiry of your intent to perform verification checks You must obtain the permission in writing of the subject of the inquiry to perform verification checks You must inform the subject of the inquiry of all results furnished after the verification checks have been completed You may only perform verification checks against a subject if the results of the tests can have a material effect on the subject s employment position Page 9 MIE Ad Hoc Process Manual Background Screening You are expressly charged with the responsibility of maintaining signed copies of all personal indemnity forms received from verification subjects In certain instances which will be clearly indicated during the appropriate transactions you are required to forward a copy of the signed personal indemnity form to MIE befo
10. candidate a Passport number and nationality must be supplied e Candidate First Names It is important that ALL first names are supplied e Candidate Surname e Candidate Maiden Name if applicable Many verifications will be performed against maiden surnames and its omission may lead to inaccurate result information e Candidate date of birth In the following table the mnemonic Base Data refers to the above list The following information is required per service type in order to conduct the verification process Service Level Expectations are listed in the last column of the information table Product Credit Bureau Verifications Consumer Trace MIE ID Validation Bureau ID Verification Death Certificate Sequestration Order Directorship Register Deed Search Company Credit Check Bank Account Verification Residence and work permit verifications Drivers Licence Public Driver s Permit Previous Accident History Retail Employment History E R S CCMA Awards SAFPS Fraud Listing PSIRA Verification Information amp Documents Required e Base Data o Signed MIE Consent Form e Base Data o Base Data e Base Data o Base Data o Base Data o Signed MIE Consent Form e Base Data o Signed MIE Consent Form e Base Data o Company name o Company registration number o Signed MIE Consent Form E Base Data e Bank Name e Branch Name e Branch Code Account number o Type of Account o Base Data
11. e A copy of the applicant s front page of his her passport bearing his her biographical data e A Copy of the applicant s temporary permanent residence permit o A copy of the permanent residence endorsement if applicable e Base Data o Base Data Base Data o Base Data e Base Data o Previous Organizations where o candidate has worked e Base Data e Base Data Service Level Expectation Immediate 1 business day Immediate Immediate 2 business days 1 business day 1 business day 1 business day 1 business day 2 business days No Expectation 2 business days 2 business days 2 business days 1 business day 4 business hours 4 business hours 2 business days Page 5 MIE Ad Hoc Process Manual 6 1 Employment References e e e e e Institution Accreditation e e Qualification Verifications e Refer to the below for Service Level o Exceptions Base Data Name of employer Position held Name and contact number of referee The type of employmeni reference choose from list Base Data Institution Name Base Data Name of Educational Institution that awarded the qualification In the case of Matric verifications also the province in which the school was located Year in which the qualification was awarded Student Number or Examination Number if available Copy of certificate if available Background Screening 2 5 business days 2 business days SA Matric afte
12. es where a result could not be obtained Page 6 3 MIE Ad Hoc Process Manual HE Background Screening The Candidate s student number must be supplied for the University of the North Consent forms must be supplied for all International Institutions the University of South Africa and the University of the Witwatersrand as well as for ALL requests for CREDIT Information and CRIMINAL information 7 Web Prices Please note that the availability and the prices are subject to change without prior notice The Pricing below is for South African Verifications Only Please log on to the MIE Cash and Credit Card User Portal to view the pricing for the African Verifications Compuscan Comprehensive As R8000 R700 RS700 Page 7 MIE Ad Hoc Process Manual Background Screening 8 Criminal by AFIS checks There are two different methods in which you can conduct a criminal check on a candidate 8 1 Submission of 91 A Forms Your candidate will be required to visit the nearest police station A 91 a form will be given to the candidate to complete The following documents will need to be delivered to the MIE office Company Letterhead 1 The company letter must contain the following information 2 The company is requesting a Criminal by AFIS Check to be performed on the candidate 3 Thereason for the request e g Employment Purposes 4 The candidate base details Full names Surname and ID number Set of Orig
13. ial or proprietary except as otherwise provided in these Terms and Conditions 9 6 Use of Information All personal information including names addresses credit card information or contact information that you enter on this site and transmit to MIE will only be used by MIE and its formal suppliers in order to provide a Personal Credential Verification service MIE will not forward this information to any organization that is not directly involved in some manner in the provision of this service by MIE 9 7 Intellectual Property By entering this site you acknowledge and agree that all names graphics logos and trademarks contained on this site are owned or licensed either by MIE or by other parties who have authorized their use on this site and may not be used in any way by you without the prior written approval of MIE or the party concerned Your unauthorized use of this site s content is expressly forbidden unless specifically provided for on this site Such unauthorized use may subject you to penalties or damages including but not limited to those related to violation of trademarks copyrights privacy and publicity rights 9 8 Site Revision MIE reserves the right to make changes to any portion of this site including this page at any time without any prior notice or obligation By entering this site you hereby acknowledge and agree that you shall be bound by any such changes To this end MIE suggests that you periodically visit this p
14. inal Fingerprints taken on the SAPS 91 a form The fingerprints must have the following information on the SAPS 91 a form 1 Details of Police Officer who took the fingerprints 2 SAPS Date Stamp Clear copy of the candidate ID Passport document Clear copy of the Signed Indemnity form by the candidate Please email Kerry Botha kerryb mie co za requesting a pro forma invoice indicating the candidate s detailed information Full names Surname and ID number The invoice will reflect a reference number as well as banking details PLEASE NOTE MIE only accepts EFT payment for candidates submitting 91 a forms Should a candidate wish to take electronic fingerprints at MIE they will be required to pay cash Documents can be couriered to the MIE office address listed on page 14 of this document The turnaround time for this criminal result is approximately 2 3 business days and cost R150 00 excluding VAT PLEASE NOTE that exceptions to the turnaround time apply to Possible results 8 2 Fingerprints taken at MIE offices Candidates may visit the MIE offices where we will assist in taking their fingerprints electronically The candidate will be required to have their ID book Passport or Drivers Licence present An indemnity will be given to the candidate to complete Candidates may supply alternative email addresses for recruitment organisations should they wish The MIE report can then also be sent to the address indicated The client must
15. ll documentation and results will be sent to this address 3 Capturing your new request To capture your new request you need to be logged in to the MIE ePVC website Click on the New Request button on the left hand side under the Basket section Page 2 MIE Ad Hoc Process Manual MiE Background Screening Next fill in the candidate details this is the person you whose credentials you are screening for employment purposes Note that fields marked in bold are mandatory Client Branch MIE Credit Card Portal v Date of Birth 1978 06 19 E Surname Harvill Maiden Name First Names Benita Chandra Order Number SA Identity No 7806190235081 Passport No Notes Al least one item must be captured to submit a request R 0 00 incl Please Note mic has made some changes to the website Please take care to select the correct country and product type especially when it comes to Qualifications Please do feel free to contact MIE should you have any doubts or questions Once you have captured all the required fields the next step is to select the checks you would like to conduct on the candidate click on the Add Item button as indicated above the following screen will then appear Double click on an item to add it to your basket More than one item can be added for a candidate To remove any unwanted requests click on the Delete Item icon next to the item
16. ly available to qualifying registered clients Please note that while all inquiries will be received by MIE they will NOT BE PROCESSED until proof of payment has been received by MIE 9 16 Credit Card and Refund Policy Payment by Credit Card is immediately authorized by an online payment gateway provided that all details are correctly captured MIE takes no responsibility for the fraudulent use of Credit Cards Payment by Credit Card attracts a surcharge levied by the payment bureau which will increase the cost of your inquiry Note that once a background screening order has been captured it is considered to be an authorization to start the verification process by MIE As such NO REFUNDS or ADJUSTMENTS to orders will be contemplated once the order has been paid for 9 17 Secure Internet Deposit and Refund Policy Payment by Secure Internet Deposit when available is immediately authorized by an online payment gateway provided that all details are correctly captured MIE takes no responsibility for the fraudulent use of Internet Banking logon codes and PINS Payment by Secure Internet Deposit attracts a surcharge levied by the payment bureau which may increase the cost of your inquiry Note that once a background screening order has been captured it is considered to be an authorization to start the verification process by MIE As such NO REFUNDS will be contemplated once the order has been paid for 9 18 Agree Terms Payment on Invoice
17. of agreed terms is only available on request to qualifying clients who are registered as such on MIE s systems In addition a Terms Agreement depends upon several criteria and conditions all at the sole discretion of MIE These include but are not limited to contractual agreements historical transaction volume credit rating and locale Page 10 RE Background Screening MIE Ad Hoc Process Manual 10 Contact Us 10 1 General Contact Information Mail Address kerryb mie co za Physical Address Jean Park Chambers Units 1 amp 2 252 Jean Avenue CENTURION South Africa Facsimile 27 86 610 9496 10 2 EO General Queries and General Queries and Support lt info amp mie co za info mie co za Page 11
18. on or use of the material on the site for any other purpose violates the legal rights of MIE 9 3 Loss and Liability By entering this site you acknowledge and agree that your use is at your own risk and that none of the parties involved in creating producing or delivering this site are liable for any direct incidental consequential indirect or punitive damages or any other losses costs or expenses of any kind including legal fees expert fees or other disbursements which may arise directly or indirectly through the access to use of or browsing of this site or through your downloading of any materials files applications binary codes data text images video or audio from this site including but not limited to anything caused by any viruses bugs human action or inaction or any computer system phone line hardware software or program malfunctions or any other errors failures or delays in computer transmission or network connections 9 4 Accuracy Although the information contained in this site is based upon up to date information and while MIE makes all reasonable efforts to ensure that all material on this site is correct accuracy cannot be guaranteed and MIE makes no warranties or representations as to its accuracy 9 5 Confidentiality By entering this site you acknowledge and agree that any communication or material you transmit to this site or to MIE in any manner and for any reason will not be treated as confident
19. r 1992 Next business day SA Matric 1986 1992 5 business days with the exception of Dept of Western Cape being 10 business days SA Matric Before 1986 No Expectation SA Technical Certificates No Expectation SA Tertiary Degrees Diplomas Certificates Next business day if on NQR 2 business days if not on NQR SA Tertiary Short Courses 4 6 business days All Archived SA Qualifications No Expectation International Qualifications 5 6 business days In Exceptional Cases No SLA African Qualifications No Expectation Professional Association Membership 2 business days 1 You are expressly charged with the responsibility of maintaining signed copies of all personal indemnity forms received from verification subjects In certain instances which will be clearly indicated during the appropriate transactions you are required to forward a copy of the signed personal indemnity form to MIE before the verification inquiry can be processed 2 Should you be unable to provide the documents requested and stated upfront as indicated above MIE will not provide a refund once payment has been made for the request 3 Note that Service Expectations are subject to change based on several conditions end of year Easter holidays graduation ceremonies supplier issues etc and as such are NOT considered to be contractual agreements Any change in Service Expectation will be communicated as soon
20. re the verification inquiry can be processed 9 12 Personal Indemnity As a private individual performing verification checks on your own behalf you hereby authorize MIE to forward your personal information to verification agents acting on behalf of MIE including but not limited to the South African Police Services the South African Criminal Record Centre the Government of the RSA and any relevant educational training and credit organizations for the purpose of verifying your personal credentials and records 9 13 Personal Details You furthermore authorize MIE s agents to furnish personal information including but not limited to information regarding your criminal record credit record employment history driver s licenses and educational records to MIE You also unconditionally indemnify MIE and its agents and suppliers against any liability that may result from furnishing information in this regard 9 14 Verification Purpose You understand that it is a condition of MIE s agents that the information is furnished for the purposes of your proposed employment continuation of employment when required by your potential employer or for fraud prevention or detection purposes 9 15 Payment Policy There are three distinct methods of effecting payment for the services rendered on this and related sites These are via Credit Card Direct Funds Transfer and under strictly controlled conditions via agreed terms This last option is on
Download Pdf Manuals
Related Search