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Loading Paper - Firmware Center

1. 65 3 Troubleshooting Printed paper becomes creased Printed paper becomes creased Edges of sheets are creased Edges of sheets are creased Duplex printing is malfunctioning Duplex printing is malfunctioning 66 The paper is damp The paper is too thin The paper is damp You are using non recommended paper You have selected a paper tray that is not set for duplex print You have selected a paper type that cannot be used for duplex printing Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 31 Paper Precautions Use recommended paper For details about recommended paper see page 26 Paper Size Specifications and page 29 Paper Type Specifications Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 31 Paper Precautions Use recommended paper For details about recommended paper see page 26 Paper Size Specifications and page 29 Paper Type Specifications Change the setting to enable duplex printing for the paper tray In Tray Paper Settings select a paper type that can be used for duplex printing For details about the paper types that can be used see Printing on Both Sides of a Page Operating Instructions The image on the back side of Missing pa
2. Other Printing Problems Check the printer s display panel to see if an error has occurred In System select Memory Usage to Font Priority Set the correct time on the printer or computer has already passed The Printed Image is Different from the Image on the Computer The printed image is different When you use some functions such as enlargement or reduction from the image on the the layout of the image might be different from that displayed on computer s display the computer display Images are cut off or excess If you are using paper smaller than the paper size selected in the pages are printed application use the same size paper with that selected in the application If you cannot load paper of the correct size use the reduction function to reduce the image and then print For details see the printer driver s Help When Printer Is Not Functioning Properly Paper is not fed from the When you are using a Windows operating system the printer selected tray driver settings override those set using the control panel Set the input tray you want using the printer driver For details see the printer driver s Help Prints do not stack properly e Paper is damp Use paper that has been stored properly See page 31 Paper Precautions e f printed sheets come out curled use the standard tray extension See page 10 Guide to Components ri 3 Troubleshooting It
3. The image is too dark or too light Image is dirty Printed graphics do not match graphics on the screen Print result differs from the display Printing will be performed by the printer s graphic processing function The paper type settings are not configured correctly The paper is loaded reverse side up Printing on non print surfaces reduces print quality and can damage the printer s internal components Use of non recommended toner can result in a loss of print quality and other problems If the printer driver is configured to use the graphics command the graphics command from the printer is used to print A non Windows operating system is being used Other Printing Problems PCL On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Raster in the Vector Raster list Check that the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel For details about paper type settings see page 48 Paper Settings Before printing on special paper check its surface carefully For details about special paper see page 31 Paper Precautions Use genuine manufacturer toner Contact your service representative If you want to print accurately set the printer driver to print without using the graphics command For details about settings for printer driver see the printer driver Help Check
4. A e po fissezorm aA e e While a print job is performed on paper that is loaded vertically smearing may occur near the edges of the PEP gt gt gt printed paper If this happens set the paper horizontally and print again Imperial sizes Paper Size Specifications gt While a print job is performed on paper that is loaded vertically smearing may occur near the edges of the gt gt g e e E gt A gt rl gt gt gt gt printed paper If this happens set the paper horizontally and print again Use the bypass tray when printing on paper that is set horizontally Custom Size Specifications You can also load custom size paper by specifying horizontal and vertical sizes The following tables show the custom paper sizes that can be loaded in each tray Metric sizes 60 010216 0 127 010 900 0 100 0t0216 0 279 0 to 356 0 sapai LA mm mm mm mm ras 9 100 010 216 0 148 010 356 0 100 010 216 0 279 0 to 356 0 as mm mm mm mm 27 2 Loading Paper Imperial sizes Bypass tray 2 37 to 8 50 5 00 to 35 43 3 94 to 8 50 10 99 to 14 01 Trays 1 2 3 94 to 8 50 5 83 to 14 01 3 94 to 8 50 10 99 to 14 01 28 Paper Type Specifications Paper Type Specifications The following table show the paper types that can be loaded in each tray See Paper weight table for the actual paper weight indicated by numbers in the Paper weight
5. Change any other print settings as necessary For details see the printer driver s Help 3 Click OK 4 Start printing from the application s Print dialog box e Configure the paper settings appropriately using both the printer driver and the control panel For details about settings using the control panel see page 49 Configuring Envelope Settings Using the Control Panel e Envelopes must be loaded in a specific orientation For details see page 42 Loading Envelopes Printing on Envelopes with Mac OS X 1 After creating a document open the printing preferences screen in the document s native application 2 Configure the following settings e Two Sided Clear the check box e Paper Size Select the envelope size e Orientation Select the orientation of the envelope 3 Select Paper Feed in the pop up menu 4 Select the paper tray where the envelopes are loaded 5 Select Printer Features in the pop up menu Loading Envelopes 6 Switch the Feature Sets menu to configure the following settings e Paper Type Select Envelope 7 Change any other print settings as necessary 8 Start printing from the application s printing preferences screen e Configure the paper settings appropriately using both the printer driver and the control panel For details about settings using the control panel see page 49 Configuring Envelope Settings Using the Control Panel e Envelop
6. Select Printer Bypass Paper Size or Paper Size tray name Press OK Select Custom Size Press OK Enter the horizontal value Press OK oe a Enter the vertical value Press OK Paper Settings i e For details about the available paper size see page 26 Paper Size Specifications Specifying a Paper Type You can improve printer performance by selecting the optimum paper type for the tray Press the Menu key and then select the setting items using the Y or 4 key 1 Select Tray Paper Settings Press OK Select Paper Type tray name Press OK Select the type of the paper set in the specified tray gt Press OK 2 p If you have selected Recycled Paper Color Paper Letterhead Label Paper Envelope or Preprinted Paper for the paper type press Escape Select Maintenance Press OK Select the paper thickness setting for the specified paper type Press OK Select the tray where the specified type of paper is loaded gt Press OK O oa oe Select the paper thickness Press OK i e For details about the available paper type see page 29 Paper Type Specifications Configuring Envelope Settings Using the Control Panel When printing on envelopes load envelopes in bypass tray or Tray 1 and then follow the procedure below to specify envelope type and thickness Press the Menu key and then select the setting items using the Y or 4 k
7. 6 68 3 Troubleshooting Optional components connected to the printer are not recognized Combined printing booklet printing or Auto Reduce Enlarge printing does not come out as expected Bidirectional communication is not working The application or printer driver settings are not configured correctly Set up optional devices on the properties of the printer For details about how to set up optional devices see the printer driver Help Make sure the application s paper size and orientation settings match those of the printer driver If a different paper size and orientation are set select the same size and orientation Some types of data such as graphics data or data from certain applications do not print The printer driver settings are not configured correctly Other Printing Problems PCL 5e75e On the printer driver s Print Quality tab select 600 dpi in the Resolution area PCL 6 e On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Quality in the Print Priority list On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Raster in the Vector Raster list PostScript 3 On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Photographic in the Dithering list For details about the printer driver setting
8. gt Indicates the key sequence order you should perform using the control panel Example Select System P Press OK Select System and then press the OK key D Region mainly Europe and Asia Region B mainly North America Differences in the functions of Region A and Region B models are indicated by the two symbols Read the information indicated by the symbol that corresponds to the region of the model you are using For details about which symbol corresponds to the model you are using see page 8 Model Specific Information 1 Getting Started Disclaimer Contents of this manual are subject to change without prior notice To the maximum extent permitted by applicable laws in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine losses of the registered data or the use or non use of this product and operation manuals provided with it Make sure that you always copy or have backups of the data registered in this machine Documents or data might be erased due to your operational errors or malfunctions of the machine In no event will the manufacturer be responsible for any documents created by you using this machine or any results from the data executed by you Notes The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office prod
9. A control panel key was pressed accepted Two long beeps Printer has warmed up When the power is turned on or the printer exits Sleep mode the printer has fully warmed up and is ready for USE Five long beeps repeated Soft alert An error message appears on the four times control panel if there is no tray for the selected paper size or the tray is empty Five short beeps repeated Strong alert The printer requires user attention five times because paper has jammed the toner needs replenishing or other problems have occurred e Beep alerts cannot be muted If the printer s covers are opened and closed repeatedly within a short space of time during an alert indicating a paper jam or insufficient toner a beep alert might continue even after normal status has resumed e You can enable or disable beep alerts For details see General Features Operating Instructions 3l 3 Troubleshooting When Checking the Indicator Lamps Status Icons and Messages on the Control Panel Indicators This section describes the indicators displayed when the printer requires the user to remove misfed paper to add paper or to perform other procedures 3w Paper Misfeed indicator Appears when a paper misfeed occurs For details about removing jammed paper see page 74 Removing Jammed Paper Load Paper indicator Appears when paper runs out For details about loading paper see page 25 Loading Paper L amp
10. I Add Toner indicator Appears when toner runs out For details about adding toner see Replacing the Print Cartridge Operating Instructions Service Call indicator Appears when the printer is malfunctioning or requires maintenance Lit Cover Open indicator Appears when one or more covers of the printer are open 52 If USB Connection Fails The printer is not automatically recognized Windows has already configured the USB settings The USB cable is not connected properly Check whether or not the computer has identified the printer as an unsupported device If USB Connection Fails Disconnect the USB cable turn off the printer and then turn it on again When the printer has fully booted up reconnect the USB cable Open Windows Device Manager and then under Universal Serial Bus controllers remove any conflicting devices A or icon is displayed for conflicting devices Take care not to accidentally remove required devices For details see Windows Help oo 3 Troubleshooting When Messages Are Displayed This section describes the main messages that appear on the display panel and printed error logs and reports If other messages appear follow their instructions Status Messages Loading toner The machine is loading toner Please wait This message may appear for a few seconds It means the printer is initializing replenishing toner or performing ma
11. Size Specifications and page 29 Paper Type Specifications e Make sure the paper stack does not exceed the upper limit mark Excessive stacking can cause paper jams e Do not mix different types of paper e After loading paper specify the paper size and type using the control panel When printing a document specify the same paper size and type in the printer driver as specified on the printer e When loading label paper load it one by one 1 While pressing and holding the bypass tray open lever in the upper center of the bypass tray pull the tray open CZF036 Pull the extender out when loading paper larger than A4 D or 8 x 11D CZF037 38 Loading Paper into the Bypass Tray 2 Slide both sides of the paper guide outward and then load paper print side up until it stops CZF038 3 Adjust both sides of the paper guide to match the paper width CZF039 e When using the bypass tray it is recommended that you set the paper direction to D e Letterhead paper must be loaded in a specific orientation For details see page 40 Loading Orientation Fixed Paper or Two Sided Paper You can load envelopes into the bypass tray Envelopes must be loaded in a specific orientation For details see page 42 Loading Envelopes 37 2 Loading Paper Loading Orientation Fixed Paper or Two Sided Paper Orientation fixed top to bottom or two sided paper for example letterhead paper p
12. for all trays 1 Pull out the paper tray until it stops CZF910 2 Pull out the jammed paper carefully CZF912 3 Hold the tray with both hands slide it along the rails of the paper feed unit and then push it straight in CZF911 86 Removing Jammed Paper 4 Open the front cover by pushing the front cover release button and then close it to reset the misfeed condition CZF005 CZF053 Paper Misfeed Message Z1 The paper misfeed message Z1 appears when a paper misfeed occurs inside the duplex unit 1 Open the rear cover CZF062 87 3 Troubleshooting 2 Pull out the jammed paper carefully CZF074 3 If you can see the jammed paper in the output tray keep the rear cover opened and remove the paper CZFO075 4 Pull out the jammed paper carefully CZF077 88 Removing Jammed Paper 5 Close the rear cover CZF070 Paper Misfeed Message Z2 The paper misfeed message Z2 appears when a paper misfeed occurs in the internal paper feed path of duplex printing 1 Pull out the paper tray carefully CZF109 CZFO079 89 3 Troubleshooting 3 Pull out the jammed paper carefully CZF080 4 Return Z2 to its original position CZF081 5 Lift the front side of the tray and then slide it into the printer carefully until it stops CZF029 90 Removing Jammed Paper 6 Open the front cover by pushing the f
13. problem cannot be resolved contact your sales or service representative When printing combined prints Check that the paper size and direction set in the printer driver are or bound prints the same as those set in the application If the settings are not the same change the settings of the printer driver 72 Other Printing Problems An empty tray is selected by If a paper tray is opened and closed while the printer is in Energy Auto Tray Select and the Saver mode the printer will initialize the tray upon recovery but document is not printed due to the tray will not be selectable by Auto Tray Select out of paper error To print from a paper tray that you opened and closed while the printer was in Energy Saver mode you must manually specify the tray as the source paper tray before printing When the printer recovers from Energy Saver mode and completes initialization it will then print the document from the tray you have specified 73 3 Troubleshooting Removing Jammed Paper An error message appears if a paper misfeed occurs The error message indicates where the misfeed Occurs Check the location and remove the paper A CAUTION e The inside of the machine could be very hot Do not touch the parts with a label indicating the hot surface Otherwise an injury might occur e Some of this machine s internal components get very hot For this reason take care when removing misfed paper Not
14. takes too long to resume The data is so large or complex that it takes time to process it printing If Data In indicator is flashing the data is being processed Wait until it resumes The printer was in the Energy Saver mode or the Sleep mode To recover from these modes the printer must warm up and this takes time until printing starts For details see page 18 Saving Energy It takes too long to complete the Photographs and other data intensive pages take a long time print job for the printer to process so wait when printing such data Changing the settings with printer driver may help to speed up printing For details see the printer driver s Help The data is so large or complex that it takes time for the printer to process it If Data In indicator is flashing the data is being processed Wait until it resumes Attached options are not The computer and printer are not in bidirectional detected in the printer communication You must configure attached options in the properties printer properties For details see the printer driver s Help Once you perform an automatic update of device information using the PCL 6 or PostScript 3 printer driver s properties other printer drivers may not be able to establish a bidirectional communication and cannot perform the automatic update successfully This only occurs with 32 bit Windows XP In such cases log off and log back on to Windows and perform the automatic update again If the
15. the bypass tray Push the side fences lightly and then reset them Misfeeds occur frequently Misfeeds occur frequently Misfeeds occur frequently Misfeeds occur frequently Misfeeds occur frequently Sheets are feeding in together resulting in jams The paper is damp The paper is too thick or too thin The paper is wrinkled or has been folded creased Printed paper is being used Sheets are sticking together Sheets are sticking together Other Printing Problems Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 31 Paper Precautions Use recommended paper For details about recommended paper see page 26 Paper Size Specifications and page 29 Paper Type Specifications e Use recommended paper For details about recommended paper see page 26 Paper Size Specifications and page 29 Paper Type Specifications Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 31 Paper Precautions Do not load sheets that have already been copied or printed by another printer Fan the sheets thoroughly before loading them Alternatively feed the sheets into the printer one at a time Fan the sheets thoroughly before loading them Alternatively feed the sheets into the printer one ata time
16. the control panel or paper size dial and paper type using the control panel When printing a document specify the same paper size and type in the printer driver as specified on the printer e Do not move the side paper guides and end paper guide forcefully Doing so may damage the tray e When loading label paper load it one by one e The envelope lever is kept down by the factory default Before printing with paper except for envelopes be sure to raise the envelope lever all the way up CYN916 33 2 Loading Paper 1 Pull out the paper tray carefully Adjust the paper size dial to match the size and feed direction of paper in the paper tray CZF027 2 Pull the tray carefully until it stops lift the front side of the tray and then pull it out of the printer CZF028 Place the tray on a flat surface 3 Squeeze the clip on the side paper guide and slide it to match the paper size CXC613 34 Loading Paper into Paper Trays 4 Squeeze the end guide and slide it inward to match the standard size CXC614 5 Fan the paper before loading it in the tray 6 Load the new paper stack print side down Make sure paper is not stacked higher than the upper limit upper line marked inside the tray CXC666 7 Adjust the paper guides to close any gaps Do not move paper loaded in the tray more than a few millimeters Moving the loaded paper excessively may cause damage to paper edges on th
17. the envelope lever all the way down CZF113 42 Loading Envelopes 3 Close the rear cover CZF 114 e Be sure to raise the envelope lever after printing on envelopes Specifications of Envelopes e Do not use window envelopes e Envelopes especially those with glue on their flaps may stick together Fan the envelopes to separate them before loading If the envelopes still stick together load them one by one For the envelope types that can be used with this printer see page 26 Paper Size Specifications and page 29 Paper Type Specifications e Misfeeds might occur depending on the length and shape of the flaps e Before loading envelopes press down on them to remove any air from inside flattening out all four edges If they are bent or curled flattening their leading edges the edge going into the printer by running a pencil or ruler across them The method for loading envelopes varies depending on the orientation of the envelopes Be sure to load envelopes with the correct orientation 43 2 Loading Paper Envelopes D H a 4 e Flaps closed Flaps closed Bottom side of envelopes e Bottom side of envelopes toward the right of the toward the right of the printer printer Side to be printed face up e Side to be printed face down When loading envelopes use both the control panel and the printer driver to select Envelope for the paper type and specify the thickness of the envelop
18. Encryption e Change the password of the administrator using Web Image Monitor For details see Changing an Administrator s Password Security Guide Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication Driver Installation Guide Explains how to install and configure the drivers List of Manuals User Guide Read This First Operating Instructions Security Guide Driver Installation Guide Quick Installation Guide i e Operating Instructions and Driver Installation Guide are available in English German French Italian Spanish Dutch and Russian 1 Getting Started This section describes the symbols used in the manuals supplied with the printer available options and names and functions of components Before You Start How to Read the Manuals Symbols used in the manuals This manual uses the following symbols J Important Indicates points to pay attention to when using the machine and explanations of likely causes of paper misfeeds damage to originals or loss of data Be sure to read these explanations i Indicates supplementary explanations of the machine s functions and instructions on resolving user errors Reference This symbol is located at the end of sections It indicates where you can find further relevant information Indicates the names of keys on the machine s display or control panels
19. No column Use both tables to specify the correct paper type for the paper you are using The letters in the tables indicate the following e A Supported e Y You can print on both sides of paper e Not supported Thin Paper Plain Paper Plain Paper 2 Middle Thick Paper Thick Paper 1 Thick Paper 2 Recycled Paper Color Paper Special Paper 1 Special Paper 2 Letterhead Paper Preprinted Paper Transparency Label Paper ssa a See ee ee eee pA A AT pA AT Te Envelope 29 2 Loading Paper Paper weight 52 65 g m 14 18 lb BOND 66 74 g m 18 20 lb BOND 91 105 g m 24 28 lb BOND 106 130 g m 28 35 Ib BOND 131 162 g m 35 lb BOND 90 Ib INDEX 1 It is not necessary to specify the paper weight for this paper type e If Thick Paper 2 is selected the print speed may change o 30 Paper Precautions Paper Precautions A CAUTION e Do not attempt to print on stapled sheets aluminum foil carbon paper or any kind of conductive paper Doing so risks fire Precautions e Recommended paper Paper with calcium carbonate CaCO3 ratio of 15 or less e To prevent multiple sheets from being fed at once fan the paper before loading it e If you load paper when only a few sheets of paper remain in the tray multiple sheet feeding may occur Remove any remaining paper stack them with the new sheets of paper and then fan the entire stack before loading it into t
20. SP 3600bDnN User Guide Getingstated O For information not in this manual refer to the HTML PDF Tiles on the supplied b CD ROM Loading Paper Troubleshooting For safe and correct use be sure to read the Safety Information in Read This First before using the machine TABLE OF CONTENTS Manuals for This Aelel aliate A List of Ma NuIs ccccccececececccccccctetececcccceccccuuseeeececccccececustesecsescscscceceeutesseecsccececssuustssesecccssscssasettsccecccsssssesenseeeed Belare VOW STOT oeenn E E E 7 How to Read the VAIN Stee sececestcce seen acces tci see vat Seve a assoc pa ceuecu e e E a r iaaa eee 7 PSL SO IN niina IEMs ea eae acess cscs ecg cee Seces mencacc etait ncaa eae buasanpes esc ueesdadaudeaccteon 8 Lero ODIOS ee nee E eee ee nee eee een ene ae en eee ee 9 Guide to Names and Functions of COMpone nts c ccsssssssssseseseseseseseseecsesesesesesesscseseseseseseceeseseseseeeeeneeseseass 10 videlo Bol 11 910 1c ee ee ee ee ee en ee ee ee eee ee eee 10 Guide to the Names and Functions of the Control Panel ccccccscssssesesessssescseseescseseseesesesesecseseseeessesenees 14 Guide to the Names and Functions of the Control Panel Screen ccccsssssscsessesesesseseseecsesesecseseeeeeesees 15 Turning On OU the PO Wy Sige acco sac cose cate cee tncecenaccaeseeceteancenec aed ns ceaaets ten cnet nacaducdaseeees te eet cacteoomdeanecs 17 Turning Oni TG PO WS i sc coc sncwoseaeucercaecbeebec
21. aper Type Specifications 2 Change the paper size and type settings for the tray you selected Use the control panel of the printer or Web Image Monitor to change the paper size and type When loading paper into Trays 1 and 2 adjust the paper size dial on the trays For details about changing paper settings using the control panel see page 48 Paper Settings 3 Load paper into the tray For details about loading paper see page 33 Loading Paper into Paper Trays or page 38 Loading Paper into the Bypass Tray For details about loading envelopes see page 42 Loading Envelopes 25 26 2 Loading Paper Paper Size Specifications The following tables show the paper sizes that can be loaded in each paper tray The Paper size column shows the names of paper sizes and their dimensions in millimeters and inches The D and D icons indicate the paper orientation in relation to the printer body The letters in the tables indicate the following e A Select the paper size using the control panel e B Select the paper size using the paper size dial on the tray e C Set the paper size dial on the tray to and select the paper size with the control panel e Y You can print on both sides of paper e Not supported Metric sizes 210 x 297 mm cee RO Year ape nso pwm A 6 es nO poem A 8 oo iam A 6 es gt gt gt gt gt gt frei A e e po ranem cond mnam e e pew rorwm
22. causes of and possible solutions for problems that can occur when a print job is performed from a computer When You Cannot Print Properly The printed image is smudged Printed images contain blots or are patchy Printed images contain blots or are patchy Settings for thick paper have not been configured when printing on thick paper in the bypass tray The paper is damp The printer is not on a level surface PCL 5e 5c On the printer driver s Paper tab select Bypass Tray in the Input Tray list Then in the Type list select a proper paper type PCL 6 PostScript 3 On the printer driver s Detailed Settings tab click Paper in Menu and then select Bypass Tray in the Input Tray list Then in the Paper Type list select a proper paper type Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 31 Paper Precautions The printer must be placed on a stable and level surface Check the printer environment and select an appropriate location For details about the printer s environment see Install Location Operating Instructions 99 60 3 Troubleshooting Printed images contain blots or are patchy The printed image is faded over the entire page The printed image is faded over the entire page The printed image is faded over the entire page Images sm
23. ccess Web Image Monitor more quickly by registering the printer s URL as a bookmark Note that the URL you register must be the URL of the top page which is the page that appears before login If you register the URL of a page that appears after login Web Image Monitor will not open properly from the bookmark e When you configure settings using Web Image Monitor do not log in from the control panel The settings you have configured using Web Image Monitor may become invalid Displaying the top page There are two modes available with Web Image Monitor guest mode and administrator mode Displayed items may differ depending on the printer type Guest mode This mode requires no login to enter In the guest mode the printer status settings and print job status can be viewed but the printer settings cannot be changed Administrator mode This mode requires an administrator login to enter In the administrator mode you can configure various printer settings e When entering an IPv4 address do not begin segments with zeros For example If the address is 192 168 001 010 you must enter it as 192 168 1 10 1 Start your Web browser 2 Enter http printer s IP address or host name in your Web browser s address bar The top page of Web Image Monitor appears If the printer s host name has been registered on the DNS or WINS server you can enter it When setting SSL a protocol for encrypted communication under the environm
24. cess is complete If the machine does not turn off within 10 minutes contact your service representative Saving Energy This printer has the following energy saving functions Sleep mode The printer will automatically go into Sleep mode when a certain period of time elapses following the last operation or print The printer can print jobs from computers You can change the amount of time that the printer waits before switching to Sleep mode For details about setting Sleep Model see Timer Settings Operating Instructions To exit Sleep mode do one of the following e Press one of the keys on the control panel e Start print jobs e The energy saving functions will not activate when e A warning message is displayed e The service call message is displayed e Paper is jammed e The printer s covers are opened e Toner is being replenished e The printer settings screen is displayed e Fixed warm up is in progress e Data is being processed Turning On Off the Power e Operations are suspended during printing The Data In indicator is on or flashing e The printer consumes less energy when in Sleep mode but it takes longer to start printing 19 20 1 Getting Started Displaying the Printer Configuration Screens Using the Control Panel The configuration screens allow you to change or set defaults e f an authentication screen appears enter the password For details contact your administrator 1 Press t
25. cker Printing on Envelopes with Windows PCL 6 PostScript 3 1 After creating a document open the Printing Preferences dialog box in the document s native application 2 Click the Detailed Settings tab 3 Inthe Menu box click the Basic icon and then configure the following settings e Document Size Select the envelope size 4 Inthe Menu box click the Paper icon and then configure the following settings e Input Tray Select the paper tray where the envelopes are loaded e Paper Type Select Envelope Change any other print settings as necessary For details see the printer driver s Help 5 Click OK 6 Start printing from the application s Print dialog box e Configure the paper settings appropriately using both the printer driver and the control panel For details about settings using the control panel see page 49 Configuring Envelope Settings Using the Control Panel e Envelopes must be loaded in a specific orientation For details see page 42 Loading Envelopes Printing on Envelopes with Windows PCL 5e 5c 1 After creating a document open the Printing Preferences dialog box in the document s native application A5 46 2 Loading Paper 2 Click the Paper tab and then configure the following settings e Input Tray Select the paper tray where the envelopes are loaded e Document Size Select the envelope size e Type Select Envelope
26. closing the cover check that the paper jam is cleared Paper Misfeed Message B The paper misfeed message 4 B appears when a paper misfeed occurs in the internal paper feed path e The inside of this printer becomes very hot Before removing paper around the fusing unit wait until the temperature of the covers inside the fusing unit and paper transfer unit cools down Fi 3 Troubleshooting 1 Push the button on the right side of the printer and then open the front cover with both hands carefully CZF005 2 Hold the print cartridge s front handle to lift and pull it out CZF050 3 Pull out the jammed paper carefully CZF061 78 Removing Jammed Paper 4 If you cannot see the jammed paper or remove it lift B and remove the jammed paper CZF061 5 Hold the handle of the print cartridge and then insert it into the printer until it stops CZF052 7 3 Troubleshooting 6 Close the front cover with both hands carefully CZF053 e When closing the front cover push the upper side of the cover firmly After closing the cover check that the paper jam is cleared Paper Misfeed Message B C The paper misfeed message 4 B C appears when a paper misfeed occurs in the internal paper feed path e The inside of this printer becomes very hot Before removing paper around the fusing unit wait until the temperature of the covers inside the fusing unit and paper t
27. ct names of Windows 7 are as follows Microsoft Windows 7 Home Premium Microsoft Windows 7 Professional Microsoft Windows 7 Ultimate Microsoft Windows 7 Enterprise e The product names of Windows 8 are as follows Microsoft Windows 8 Microsoft Windows 8 Pro Microsoft Windows 8 Enterprise Trademarks e The product names of Windows 8 1 are as follows Microsoft Windows 8 1 Microsoft Windows 8 1 Pro Microsoft Windows 8 1 Enterprise e The product names of Windows Server 2003 are as follows Microsoft Windows Server 2003 Standard Edition Microsoft Windows Server 2003 Enterprise Edition e The product names of Windows Server 2003 R2 are as follows Microsoft Windows Server 2003 R2 Standard Edition Microsoft Windows Server 2003 R2 Enterprise Edition e The product names of Windows Server 2008 are as follows Microsoft Windows Server 2008 Standard Microsoft Windows Server 2008 Enterprise e The product names of Windows Server 2008 R2 are as follows Microsoft Windows Server 2008 R2 Standard Microsoft Windows Server 2008 R2 Enterprise e The product names of Windows Server 2012 are as follows Microsoft Windows Server 2012 Foundation Microsoft Windows Server 2012 Essentials Microsoft Windows Server 2012 Standard e The product names of Windows Server 2012 R2 are as follows Microsoft Windows Server 2012 R2 Foundation Microsoft Windows Server 2012 R2 Ess
28. doing so could result in burns e When removing jammed paper make sure not to trap or injure your fingers e To prevent misfeeds do not leave any torn scraps of paper inside the printer e Contact your service representative if misfeeds occur frequently e Ifthe error message remains displayed even after you remove misfed paper open and close the front cover Paper Misfeed Message A1 The paper misfeed message A1 appears when a paper misfeed occurs in the standard paper feed tray 1 Pull out the paper tray until it stops CZF054 74 Removing Jammed Paper 2 Pull out the jammed paper carefully CZF055 CZF056 4 Open the front cover by pushing the front cover release button and then close it to reset the misfeed condition CZF005 75 3 Troubleshooting CZF053 e When closing the front cover push the upper side of the cover firmly After closing the cover check that the paper jam is cleared Paper Misfeed Message A2 The paper misfeed message A2 appears when a paper misfeed occurs in the bypass tray 1 Remove paper loaded in the bypass tray CZF057 2 Pull out the jammed paper carefully CZF058 76 Removing Jammed Paper 3 Open the front cover by pushing the front cover release button and then close it to reset the misfeed condition CZF005 CZF053 e When closing the front cover push the upper side of the cover firmly After
29. e For details see page 74 Removing Jammed Paper OF 58 3 Troubleshooting When You Cannot Print Printing does not start The power is off Printing does not start The cause is displayed on the screen of the control panel Printing does not start The interface cable is not connected correctly Printing does not start The correct interface cable is not being used Printing does not start The interface cable was connected after the printer was switched on List Test Print is disabled A mechanical error might have occurred If printing does not start contact your service representative For details about how to turn on the main power switch see page 17 Turning On Off the Power Check the error message or warning status on the display panel and then take the required action For details about solutions see page 54 When Messages Are Displayed For details about how to connect interface cables correctly see Connecting the Printer Operating Instructions The type of interface cable to use depends on the computer Be sure to use the correct one If the cable is damaged or worn replace it For details about interface cable see Connecting the Printer Operating Instructions Connect the interface cable before turning on the main power switch Contact your service representative Other Printing Problems Other Printing Problems This section describes likely
30. e openings of the tray s lifting plate resulting in sheets being folded or becoming jammed 39 2 Loading Paper 8 Lift the front side of the tray and then slide it into the printer carefully until it stops CZF029 To avoid paper jams make sure the tray is securely inserted i e When loading paper larger than A4 D or 81 2 x 11D into Tray 1 extend the tray For details see page 36 When Loading Paper Larger than A4 or 8 gt x 11 e Letterhead paper must be loaded in a specific orientation For details see page 40 Loading Orientation Fixed Paper or Two Sided Paper e You can load envelopes into Tray 1 Envelopes must be loaded in a specific orientation For details see page 42 Loading Envelopes When Loading Paper Larger than A4 or 8 2 x 11 When loading paper larger than A4D or 81 2 x 11D into Tray 1 extend the tray 1 Pull the tray out of the printer For details see Steps 1 and 2 on page 33 Loading Paper into Paper Trays 2 Slide the catches inwards to unlock the tray and then slide the tray until it stops CXC607 36 Loading Paper into Paper Trays 3 Return the catches to the positions where they lock CXC608 e When loading A4D 81 3 x 11D or smaller paper do not extend the tray Otherwise a paper jam may occur 37 2 Loading Paper Loading Paper into the Bypass Tray e For details about trays that can be loaded for each paper size and type see page 26 Paper
31. eeeteanearate EEEE EEA E a EA EAEE ETEEN 17 Turning OT TS POY lon ecticxcataatiecacceconceanscesticesecescconcesasenteaedeseeseacesouiautstaciaseseanaeee Yextsncoteosteoxt sedans eencesscets 17 SON ITY TES EO Yeo E soa noite voa aver AA EE E A S 18 Displaying the Printer Configuration Screens Using the Control Panel c cceccceceeecesesesetessseseteesteseeeteneees 20 Using Vo iS PVA Nee ce ect osseous eee etc eee i o o eeeeeees 21 Displaying he Top page ne a E E E ee eee EE 22 2 Loading Paper Paper Loading PROCES as ese cscactepnatees nn E E aE E 25 Paper Size Spec ele op seissen T er ee eee ee ee ner ee ee ene 26 Paper lype SS Cit CCT OMS soos fossa es ae ccsaescenceassucaneescndten E ni E Ea a Ea E E EA EE aa i 29 PAPERE ONS e E O Serene Ten rome ete erent 31 loading Paper into Paper Troys aencsnussgecnrsnninine v enee aneri E E EAN E NERENN 33 When Loading Paper Larger than A4 or 8 2 X 1 Viccesssssessesssessesssesssesssessesssessssssecssesssessecssesssesseeasesseeen 36 Loading Paper imo he Bypass Gy se ceeccseercs an case ceczuczsn a E A eea 38 Loading Orientation Fixed Paper or Two Sided Papela ccccsesessssesesseseseeseseesesesseseseseesesecseseeseseeeeseseeseseees 40 Loading Envelopes muericeriio innir EE EEE NEEN iN 42 Specifications of Envelope Sesrssnirnsrsnssi iane a AAE e e aieea 43 Printing on Envelopes with Windows PCL 6 PostScript 3 c ccccccccsssessesescsessesesessescseseceeecseseeeseseseeeees 45 Printing on Enve
32. efully before using this machine Refer to the manuals that are relevant to what you want to do with the machine e The method for viewing the manual depends on the manual e Adobe Acrobat Reader Adobe Reader must be installed in order to view the manuals as PDF files e A Web browser must be installed in order to view the HTML manuals User Guide Summaries are provided below for the operating instructions regarding the basic usage of this machine frequently used functions and troubleshooting when an error message appears Read This First Before using the machine be sure to read the Safety Information section of this manual It describes the regulations and environmental conformance Quick Installation Guide Describes procedures from unpacking the machine to connecting it to a computer Operating Instructions Provides detailed information about the operation of the machine in HTML format The following are the main topics of the manual e Getting Started e Setting Up the Printer e Loading Paper e Printing e Configuring and Managing the Printer e Troubleshooting e Maintenance and Specifications Security Guide This manual is for administrators of the machine It explains security functions that you can use to prevent unauthorized use of the machine data tampering or information leakage For enhanced security we recommend that you first e Install the Device Certificate e Enable SSL Secure Sockets Layer
33. emove the jammed paper from the internal paper feed path Open the front cover and remove any jammed paper from the internal paper feed path Open Tray 2 and remove the jammed paper To reset the error open the front cover and then close it Open the rear cover and remove the jammed paper from the paper duplex unit Open Tray 1 and the rear cover and then remove the jammed paper To reset the error open the front cover and then close it The print cartridge is almost empty The toner has run out Replace the print cartridge Updating the Remote certificate failed The proxy user name or password is incorrect When Messages Are Displayed For details see page 74 Removing Jammed Paper For details see page 74 Removing Jammed Paper For details see page 74 Removing Jammed Paper For details see page 74 Removing Jammed Paper For details see page 74 Removing Jammed Paper For details see Replacing the Print Cartridge Operating Instructions For details see Replacing the Print Cartridge Operating Instructions Turn the printer off and then turn it on again If the problem persists contact your sales or service representative Check the proxy server settings and then change the user name and or password if they are incorrect 55 5G 3 Troubleshooting Change Tray name to the following settings Cover Open Please close the indicated c
34. ent in which server authentication is issued enter https printer s IP address or host name Using Web Image Monitor 3 To log in to Web Image Monitor in the administrator mode click Login on the top page The window for entering the login user name and password appears 4 Enter your login user name and password and then click Login For details about the login user name and password contact your administrator Depending on the configuration of your Web browser the login user name and password might be saved If you do not want to save them configure your Web browser s settings so that this information is not saved Web image monitor English x Auto Update Ir f rval 10 m seconds Q Refresh am 4 Device Info E Device Name E Commeni t Em Location m Host Name 5 Counter Configuration f SEE 1 Maintenance 5 SS 6 Reset the Machine FAQs Knowledge Base Status E Status Ready m Paper Tray m Toner Cartridge Tray 1 E M a o 50 100 Plain Paper m T Plain Paper 2 E Toner Cartridge Bypass Tray WB 81 2x1l 8 E EOR Plain Paper 2 a k paniy h zar E Output Tray Internal Tray CZF906 1 Menu area Displays the content of a selected menu item 2 Header area Displays the dialog box for switching to the user mode and administrator mode and the menu for each mode Also displays the link to Help 3 Help Clicking the Help button MAB in the header area displays the c
35. entials Microsoft Windows Server 2012 R2 Standard Other product names used herein are for identification purposes only and might be trademarks of their respective companies We disclaim any and all rights to those marks 73 94 MEMO MEMO 95 96 MEMO EN EN CUS M171 8604A 2014 ENCGB ENUS M171 8604A
36. es For details see page 49 Configuring Envelope Settings Using the Control Panel Recommended envelopes For details about recommended envelopes contact your local dealer The size of envelopes that you can load depends on the tray in which you load them For details see page 26 Paper Size Specifications e Load only one size and type of envelope at a time e The duplex function cannot be used with envelopes e Straighten any curls within 2 mm 0 1 inch upward and O mm 0 inches downward on the tray before loading e To achieve better output quality it is recommended that you set the right left top and bottom print margin to at least 15 mm 0 6 inches each e The output quality on envelopes may be uneven if parts of an envelope have differing thicknesses Print one or two envelopes to check the print quality e When printing onto envelopes the print speed is slower than usual e Flatten out prints if they are creased or curled e Check that the envelopes are not damp e High temperature and high humidity conditions can reduce print quality and cause envelopes to become creased e Depending on the environment printing on envelopes may wrinkle them even if they are the recommended envelopes 44 Loading Envelopes e Certain types of envelopes might be output creased dirtied or misprinted If you are printing a solid color on an envelope lines may appear where the overlapped edges of the envelope make it thi
37. es must be loaded in a specific orientation For details see page 42 Loading Envelopes 47 48 2 Loading Paper Paper Settings This section explains how to specify paper size and type using the control panel e When Tray Setting Priority is set to Machine Setting s the paper settings configured using the printer s control panel have priority over the settings specified in the printer driver or commands For details see System Operating Instructions Specifying a Paper Size e To use the paper size and feed direction other than those indicated on the paper size dial set the dial to and set the paper size using the control panel e To use custom size paper be sure to specify the paper size using the control panel and the printer driver e The printer cannot print on custom size paper if the application does not support custom size paper Specifying Standard Size Paper Press the Menu key and then select the setting items using the Y or key 1 Select Tray Paper Settings gt Press OK 2 Select Printer Bypass Paper Size or Paper Size tray name Press OK 3 Select the size of the paper set in the specified tray Press OK e For details about the available paper size see page 26 Paper Size Specifications Specifying Custom Size Paper Press the Menu key and then select the setting items using the Y or 4 key 1 Select Tray Paper Settings Press OK
38. ey Select Tray Paper Settings gt Press OK Select Printer Bypass Paper Size or Paper Size Tray 1 Press OK Select the envelope type gt Press OK Select Paper Type tray name gt Press OK Select Envelope gt Press OK Press Escape Select Maintenance Press OK Select Envelope Setting gt Press OK Select the source tray for which you want to change the paper thickness gt Press OK ere SSeS SS Select the paper thickness Press OK A9 2 Loading Paper e For details about the envelope types that can be loaded in each tray see page 26 Paper Size Specifications and page 29 Paper Type Specifications e For details about how to load envelopes see page 42 Loading Envelopes e Configure the paper settings appropriately using both the printer driver and the control panel For details about paper settings using the printer driver see page 45 Printing on Envelopes with Windows PCL 6 PostScript 3 page 45 Printing on Envelopes with Windows PCL 5e 5c or page 46 Printing on Envelopes with Mac OS X 50 3 Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results When a Panel Tone Beeps The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern Single short beep Panel screen input
39. gs Print Area The following shows the recommended print area for paper printed with this printer CEC244 1 Print area 2 Feed direction 3 4 2 mm 0 2 inches 4 4 2 mm 0 2 inches e The print area may vary depending on the paper size printer language and printer driver settings e Depending on the printer driver settings you may be able to print outside the recommended print area However the actual output may not come out as desired or a paper feed problem may occur 32 Loading Paper into Paper Trays Loading Paper into Paper Trays In the following example procedure paper is loaded into Tray 1 A CAUTION e When loading paper take care not to trap or injure your fingers A CAUTION e When using the envelope lever take care not to trap or injure your fingers e For details about trays that can be loaded for each paper size and type see page 26 Paper Size Specifications and page 29 Paper Type Specifications e Be sure to select the correct paper size and feed direction using the paper size dial on the tray Otherwise the printer might be damaged or printing problems might occur e Make sure the paper stack does not exceed the upper limit mark inside the paper tray Excessive stacking can cause paper jams e If paper jams occur frequently flip the paper stack in the tray e Do not mix different types of paper in the same paper tray e After loading paper specify the paper size using
40. he Menu key Job Reset Escape OK 2 Select the settings you want to change Press the Y or 4 key to select the next or previous items 3 Press the OK key e Any changes you make with configuration screens remain in effect even if the main power switch is turned off e To cancel changes made to settings and return to the initial display press the Escape key Using Web Image Monitor Using Web Image Monitor Using Web Image Monitor you can check the printer status and change settings Available operations The following operations can be remotely performed using Web Image Monitor from a client computer e Displaying printer status or settings e Configuring printer settings e Configuring network protocol settings Configuring the printer To perform the operations from Web Image Monitor TCP IP is required After the printer is configured to use TCP IP operations from Web Image Monitor become available Recommended Web browser e Windows Internet Explorer 6 0 7 0 8 0 Firefox 2 0 or higher e Mac OS Safari 3 0 or higher Firefox 2 0 or higher Web Image Monitor supports screen reader software We recommend JAWS 7 0 or a later version e Display and operation problems may occur if you do not enable JavaScript and cookies or if you are using a non recommended Web browser e If you are using a proxy server change the Web browser settings Contact your administrator for information about the sett
41. he tray e Straighten curled or warped paper before loading e For details about available paper sizes and types for each paper tray see page 26 Paper Size Specifications and page 29 Paper Type Specifications e Depending on the environment where the printer is being used you might at times hear a rustling noise from paper moving through the printer This noise does not indicate a malfunction Unusable Paper To prevent errors and misfeeds do not use e Paper for inkjet printers thermal fax paper art paper paper with perforated lines hemmed edge paper or window envelopes e Bent folded or creased paper perforated paper slippery paper torn paper rough paper thin paper with little stiffness and paper with a dusty surface e Errors can occur if you print onto sides that are already printed Be sure to print onto blank sides only e Even supported types of paper may cause paper jams or malfunctions if they have been improperly stored e If you print onto rough grain paper the output image might be blurred e Do not load sheets that have already been printed by another printer Paper Storage When storing paper the following precautions should always be followed e Do not store paper where it will be exposed to direct sunlight e Avoid storing paper in humid areas humidity 70 or less e Store ona flat surface 31 2 Loading Paper e Do not store paper vertically e Once opened store paper in plastic ba
42. ings e We recommend using Web Image Monitor in the same network e If the printer is firewall protected it cannot be accessed from computers outside the firewall e If the printer under DHCP is used the IP address may be changed automatically by the DHCP server settings Enable DDNS setting on the printer and then connect using the printer s host name Alternatively set a static IP address to the DHCP server e Ifthe HTTP port is disabled a connection to the printer using the printer s URL cannot be established SSL settings must be enabled on this printer For details contact your network administrator e f Firefox is used fonts and colors may be different or tables may not appear properly configured 2 22 1 Getting Started e When using a host name under Windows Server 2003 2003 R2 2008 2008 R2 2012 with IPv protocol perform host name resolution using an external DNS server The host file cannot be used e To use JAWS 7 0 under Web Image Monitor you must be running Windows and Internet Explorer 6 0 or a later version e If you are using Internet Explorer 8 0 or higher downloading will be slower than with other browsers To download faster with Internet Explorer 8 0 or higher open the browser s Internet Options menu and register the printer s URL as a trusted site and then disable SmartScreen filter for trusted sites For details about these settings see the Internet Explorer Help files e You can a
43. intenance operations Wait a while The printer is printing Wait a while This is the default ready message The printer is ready for use No action is required Resetting Job The printer is resetting the print job Wait a while Setting change The printer is applying the changes made to its settings Wait a while Updating Certificate The printer is updating the Remote certificate Turn the power off and then turn it on again Waiting for print data The printer is waiting for the next data to print Wait a while Alert Messages A 1 Remove misfeed in Open the front cover and For details see page 74 Trays Opn amp cls Frt Cov remove the jammed paper Removing Jammed Paper from the paper feed path A A2 Open Front Cover and Remove the jammed paper For details see page 74 remove the paper from the bypass tray To reset Removing Jammed Paper the error open the front cover and then close it 54 N B Open Front Cover and remove the paper 3N B C Open Front Rear Cover and remove misfeed 8 Y 1 Remove misfeed in Tray 2 Opn amp cls Frt Cov 7 1 Open Rear Cover and remove misfeed A Z2 Opn Tray1 R Cov amp remove ppr Opn amp cls F Cov Toner is almost empty LJAdd toner Replace Toner Cartridge Remote Cert update failed Cannot connect gt Comm Serv Check proxy user password Open the front cover and r
44. lopes with Windows PCL 5 5c ccccccscsssssssscscsesesesesescsesesesesesececsesesesesesesseseseseeeeeeees 45 Printingion Envelopes with Mac OS Xsesonsssainnieniinenirinir iin n NEEN 46 aper ettings E E A E E E E seneeanawenieund Spediiying a co gs 4 seen ieee ne ee eee eee eet ree rere eee Ore oer ae ee ene ee 48 eang a Faner yo o e E E A mee ON Oe ere eer 49 Configuring Envelope Settings Using the Control Panel c ccccscsessssssssesesesessesescsesesesecscseseseeesenseseseeees 49 3 Troubleshooting Whena Panel Tons Bepsuneniirmnurnienneenuanennig p A a wasn a eee 51 When Checking the Indicator Lamps Status Icons and Messages on the Control Panel c0 52 EE E e teen O E T A ATETA E E meee E OE E A AA A A TA 52 USD Coniecion Tol Seese ianen S e eee eer 93 When Messages Are Displ dy 60 iscceccssezecieceecesoonsinarsagcudslesodepcetepcsondieedeudeddbieduassdapeadeeddnteedeceucauupnicanectecessaeseorat 54 ES NSS SAS 8 crass eactrs centass E E E EE A E E EE E E 54 Aen POSS eS e E A E E E E E ston tend aeesesne ea 54 When You Connot PIN cite ede occto ce teteestcenu decd see dhanltceont E EEEE EA 58 Other Printing PRODI STIS icescacatwosnesvoniccevesausssaussenaraniacsvenevdasentanestsoushevesel vous stnuestusestovrsenatsvenniacnuisonisrenanuseceriae 59 When You Cannot Print Properly c ccccccssssssesessssssesesseseseseseccsesesesecseseseceesesesessesesesecseseseceeseseeecseseeeeecseaees 59 Paper Misteeds Occur F
45. n the power on and off For details about how to shut down the printer see page 17 Turning Off the Power Bypass tray open lever Push this lever to open the bypass tray Bypass tray Up to 100 sheets of plain paper can be loaded For details about the sizes and types of paper that can be used see page 26 Paper Size Specifications and page 29 Paper Type Specifications Extender for the bypass tray Pull this extender out when loading A4D 81 2 x 11D or larger size paper in the bypass tray Paper guides When loading paper in the bypass tray align the paper guides flush against the paper 1 1 Getting Started Exterior Rear view 6 1 j ee o 4 3 12 CZF003 Ventilation holes Prevent overheating Power connector Connect the power cord to the printer Insert the other end into an electrical outlet Rear cover open lever Pull this lever to open the rear cover Rear cover Open to access the inside of the printer Open here to replace the fusing unit or using the envelope lever USB port B Use a USB cable to connect the printer to a computer Ethernet port Use a network interface cable to connect the printer to a network Guide to Names and Functions of Components Interior Front view l CZF002 Print cartridge Messages appear on the screen when the print cartridge needs to be replaced or a new cartridge needs to be prepared For details ab
46. nctions of the Control Panel Screen 1 tees JobReset SUPPL ies CZF903 15 1 Getting Started 1 Operational Status or Messages Displays the printer status and messages 2 JobReset a Press to cancel the current print job 3 Supplies Press to display the information about printer supplies 16 Turning On Off the Power Turning On Off the Power This section explains how to turn on off the printer Turing On the Power 1 Make sure the power cord is firmly plugged into the wall outlet 2 Push the main power switch CZF031 The power indicator turns on Turning Off the Power A CAUTION e When disconnecting the power cord from the wall outlet always pull the plug not the cord Pulling the cord can damage the power cord Use of damaged power cords could result in fire or electric shock e Do not press and hold the main power switch when turning off the printer Doing so shuts down the printer forcefully and may damage the memory causing a malfunction of the printer e Before unplugging the power cord plug turn off the power switch and make sure the power switch indicator turns off Not doing so may result in damage to the memory leading to a malfunction e Do not turn off the power while the printer is in operation 7 18 1 Getting Started 1 Push the main power switch CZF031 The main power is turned off automatically when the shutdown pro
47. on key on the right below the initial screen Guide to Names and Functions of Components 3 Menu key Press this key to configure and check the current printer settings Press to change the default settings to meet your requirements See page 20 Displaying the Printer Configuration Screens Using the Control Panel 4 Job Reset key Press to cancel the current print job 5 Power indicator Lights up when the printer is ready to receive data from a computer Flashes when the printer is warming up or receiving data It is unlit when the power is off 6 Alert indicator Lights up or flashes when a printer error occurs Steady red printing is not possible or is possible but print quality cannot be ensured Flashing yellow the printer will soon require maintenance or a replacement consumable such as print cartridge Follow the instructions that appear on the display 7 Data in indicator Flashes when the printer is receiving data from a computer The data in indicator is lit if there is data to be printed 8 Escape key Press this key to cancel an operation or return to the previous display 9 OK key Use this key to confirm settings or setting values or move to the next menu level 10 Scroll keys Press these keys to move the cursor in each direction When the 4 Y 4 gt keys appear in this manual press the applicable key for the direction that you want to move the cursor Guide to the Names and Fu
48. ontents of Help Clicking the Help button in the work area displays the Help for the setting items in the work area An internet connection is required to view the contents of Help 4 Refresh Click amp at the upper right in the work area to update the printer information Click the Web browser s Refresh button to refresh the entire browser screen 5 FAQs Knowledge Base Click J to view the Frequently Asked Questions An internet connection is required to view the Frequently Asked Questions 6 Basic Information area Displays the basic information of the printer 7 Work area Displays the contents of the item selected in the menu area 23 1 Getting Started 24 2 Loading Paper This chapter describes available trays for each paper size and type and explains how to load paper in paper trays Paper Loading Procedure To achieve the print results you expect it is important to select an appropriate input tray according to the size type and weight of the paper you want to use for printing You also need to specify the paper size and type properly using the control panel or Web Image Monitor and or the paper size dial on the tray Follow the procedure below to load paper 1 Check the paper tray available for the size type and weight of the paper you want to use for printing For details about available paper trays for each paper size and type see page 26 Paper Size Specifications and page 29 P
49. out the messages that appear on the screen when consumables need to be replaced see Replenishing and Replacing Consumables Operating Instructions e When you set the print cartridge apart from the drum unit pull down the lever on the right side of the print cartridge and then pull the print cartridge out Drum unit Messages appear on the screen when the drum unit needs to be replaced or a new drum unit needs to be prepared For details about the messages that appear on the screen when consumables need to be replaced see Replenishing and Replacing Consumables Operating Instructions Interior Rear view CZF004 13 14 1 Getting Started 1 Fusing unit Messages appear on the screen when the fusing unit needs to be replaced or a new fusing unit needs to be prepared For details about the messages that appear on the screen when consumables need to be replaced see Replenishing and Replacing Consumables Operating Instructions The fusing unit is included in Maintenance Kit Guide to the Names and Functions of the Control Panel This illustration shows the control panel of the printer 1 2 10 3 Job Reset Escape 4 S 9 x Il Power Alert Data in 5 6 T CZF041 1 Display Displays current printer status and error messages 2 Selection keys Correspond to the function items at the bottom line on the display Example When this manual instructs you to press Supplies press the selecti
50. over Duplex mode is in off position for tray name Enter password Failed to connect to server for Remote Diagnostics Independent supply toner Load paper in tray name Replacmnt Requrd Maint Kit Replcmnt Requrd Drum Unit The size of the paper in the tray does not match the paper size specitied in the printer driver A cover of the printer is open The duplex mode for the indicated tray is not available User Restriction is enabled The printer cannot communicate with Remote Communication Gate Independent supply toner is set There is no paper in the specified tray You need to replace the maintenance kit You need to replace the drum unit Press Change to change the paper size and type settings of the tray as indicated on the screen and then load the appropriate paper in the tray Otherwise press JobReset to reset the job or press Form Feed to force printing by specifying another tray Close the cover as indicated on the control panel Press Change to change the tray setting to allow duplex printing or press Job Reset to reset the job Otherwise press Form Feed to print on one side of a sheet Contact your administrator for the password Check the connection to the Remote Server Gate Use the toner recommended for this printer Change the settings of the printer driver and then print the file again Load the specified paper in
51. per Feed Unit PB 1070 500 sheet paper feed unit Paper Feed Unit PB 1060 250 sheet paper feed unit 10 1 Getting Started Guide to Names and Functions of Components Guide to Components A CAUTION e Do not obstruct the machine s vents Doing so risks fire caused by overheated internal components Exterior Front view 7 CZF044 1 Front cover Open to access the inside of the printer and remove jammed paper Open here to replace the print cartridge and the drum unit 2 Tray Extension Pull this fence to prevent paper from falling off 3 Standard tray Output is stacked here with the print side down 4 Control panel For details see page 14 Guide to the Names and Functions of the Control Panel Guide to Names and Functions of Components Ventilation holes Prevent overheating Front cover open button Push this button to open the front cover Paper size dial Use this dial to specify the paper size To use a paper size that is not indicated on the paper size dial set the dial to If this is the case set the paper size using the control panel Tray 1 Up to 250 sheets of plain paper can be loaded For details about the sizes and types of paper that can be used see page 26 Paper Size Specifications and page 29 Paper Type Specifications Remaining paper indicator Indicates the approximate amount of paper remaining in the tray Main power switch Use this switch to tur
52. ransfer unit cools down 1 Push the button on the right side of the printer and then open the front cover with both hands carefully CZF005 80 Removing Jammed Paper 2 Hold the print cartridge s front handle to lift and pull it out CZF050 3 Pull out the jammed paper carefully CZF060 8 3 Troubleshooting CZF062 6 Lift the lock levers of the fusing unit CZF063 82 Removing Jammed Paper 7 Pull the fusing unit out CZF064 8 Hold the tab and then remove the jammed paper t CYNO65 9 If the paper is not jammed in the fusing unit remove the jammed paper from inside of the printer CZF074 83 3 Troubleshooting CZF067 10 Push the fusing unit until it stops CZF068 11 Push the lock levers of the fusing unit down until they click CZF069 84 Removing Jammed Paper 12 Close the rear cover CZF070 13 Hold the handle of the print cartridge and then insert it into the printer until it stops CZF052 14 Close the front cover with both hands carefully CZF053 e When closing the front cover push the upper side of the cover firmly After closing the cover check that the paper jam is cleared Paper Misfeed Message Y The following messages are displayed according to the tray where the paper is jammed 85 3 Troubleshooting e Ny 1 Tray 2 The procedure for removing jammed paper is the same
53. requently entcasceeaieesvcxssctectatsanyssnscotndaceehottseotadinuostonscatcasdcensiieexkatsecaceoutsicncdeatcsecucetiets 64 peo lolliceyi e Wlizo 2 lt s e 0 1c keene et eer a eek een ee ne e EE EE nes moe 67 The Printed Image is Different from the Image on the Computel cc ccccccsesssscsessescseseeecseseeecseseeecseseeeees 7 When Printer ls Not Functioning Properly cscsisscscscezccentssoscdsecsdeccicvesesdaorasuexsdecesetubeadssaedaechstebedsetedostecuecseoee 7 FRE FF eh OMIM Fop ETans e cc elon cee AEEA NEE E EN 74 Paper Misfeed Message A1 ccccssscsssssscsesesessesescsesesessesesesesessesesesesessesesesessesesesessesesesesecsesesesessesesenesaees 74 Paper Misfteed Message A2 Yara ccsecsecet a ees cns tec o e et eee eee eed 76 Paper Misfeed Message B cccccssssssesesesessesesesesesecsesesesecessesesesesesscsesesesessesesesesessesesesessesesesesaeseseseneeeeas Ir Paper Misfeed Message B C cccccscscsessssssescsesesesescecscseseseseceseseseseseuesesscsesesesesesesesesesesecacseneeeeeeeees 80 Paper TSI SC Message Y hersien REEE E E E EE EAN 85 Paper Misfeed Message Z1 c ccscscscsesesssesscsesesesesesesccscsesesesenesesesscsesesesessesesesesesesesseseseseseceeseseseseeeeeees 87 Paper Misfeed Message Z2 cccccscsesesssesseseseseseseseecscsesesesesesesssscsesesesessesesesesesesecseseseseseceeseseseseeeseeeeas 89 Irademarks Peet ee rr re rr er 92 Manuals for This Machine Read this manual car
54. ront cover release button and then close it to reset the misfeed condition CZF005 CZF053 91 92 3 Troubleshooting Trademarks Adobe Acrobat PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Firefox is a registered trademark of the Mozilla Foundation Macintosh Mac OS OS X and Safari are trademarks of Apple Inc registered in the United States and other countries Microsoft Windows Windows Server Windows Vista and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries PCL is a registered trademark of Hewlett Packard Company The proper name of Internet Explorer 6 is Microsoft Internet Explorer 6 The proper name of Internet Explorer 8 is Windows Internet Explorer 8 The proper names of the Windows operating systems are as follows e The product names of Windows XP are as follows Microsoft Windows XP Professional Edition Microsoft Windows XP Home Edition Microsoft Windows XP Media Center Edition Microsoft Windows XP Tablet PC Edition e The product names of Windows Vista are as follows Microsoft Windows Vista Ultimate Microsoft Windows Vista Business Microsoft Windows Vista Home Premium Microsoft Windows Vista Home Basic Microsoft Windows Vista Enterprise e The produ
55. s see the printer driver Help 69 70 3 Troubleshooting Some characters are not printed The printer driver settings are or appear strange Print speed or application relinquishing speed is slow not configured correctly The printer driver settings are not configured correctly PCL 5e75e On the printer driver s Print Quality tab select 600 dpi in the Resolution area PCL 6 e On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Quality in the Print Priority list On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Raster in the Vector Raster list PostScript 3 On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Text in the Dithering list For details about the printer driver settings see the printer driver Help PCL On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Speed in the Print Priority list For details about the printer driver settings see the printer driver Help Quit any other applications Print ends mid job Resetting job appears and printing is suspended Printing did not start even though the specified print time An error might have occurred Memory is insufficient The time set on the printer or computer is incorrect
56. tches and smudges duplex printing has mottled are caused by moisture leaking blank patches or is smudged from the paper White stripes appear on the Fragments of paper are stuck to OHP the OHP Additional Troubleshooting It takes a long time to complete Photographs and other data a print job intensive pages take a long time for the printer to process so simply wait when printing such data Images are printed in the wrong The feed orientation you orientation selected and the feed orientation selected in the printer driver s option setup might not be the same Other Printing Problems e Do not install the printer in areas that are susceptible to low temperature Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 31 Paper Precautions Use a dry cloth to wipe any paper fragments off the back of the OHP If the Data In indicator is flashing data has been received by the printer Wait for a moment Changing the following settings with the printer driver may help speed up printing e Select Speed in Print Priority list e Select a lower resolution For details about how to change the settings see the printer driver Help Set the printer s feed orientation and the printer driver s feed orientation accordingly For details about settings for printer driver see the printer driver Help
57. that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 31 Paper Precautions 63 3 Troubleshooting Paper Misfeeds Occur Frequently Paper is not fed from the selected tray Images are printed at a slant Images are printed at a slant Misfeeds occur frequently Misfeeds occur frequently 64 When you are using Windows printer driver settings override those settings using the display panel The tray s side fences might not be locked The paper is feeding in at a slant The number of sheets loaded exceeds the capacity of the printer The paper tray s side fences are set too tightly PCL Se 5e On the printer driver s Paper tab select the desired input tray in the Input Tray list PCL 6 PostScript 3 On the printer driver s Detailed Settings tab click Paper in Menu and then select the desired input tray in the Input Tray list Check that the side fences are locked For details about how to set the side fences see page 33 Loading Paper into Paper Trays or page 38 Loading Paper into the Bypass Tray Load the paper correctly For details about loading paper see page 33 Loading Paper into Paper Trays or page 38 Loading Paper into the Bypass Tray Load paper only as high as the upper limit markings on the side fences of the paper tray or the markings on the paper guides of
58. that the application supports the printer driver 6 3 Troubleshooting Print result differs from the display Characters differ from the display Image position differs from the display Image position differs from the display Lines of garbled or unwanted alphanumeric characters appear The printer is not selected for printing The loaded paper is unsuitable The page layout settings are not configured correctly The page layout settings are not configured correctly An incorrect printer language might have been selected Use the printer driver of the printer and check that the printer is the specified printer For details about how to open the printer driver settings screen see Displaying the Printing Preferences dialog box from the Start menu Operating Instructions Printing on recommended paper produces better resolution For details about recommended paper see page 26 Paper Size Specifications and page 29 Paper Type Specifications Check the page layout settings configured using the application For details about page layout settings see the application s Help PCL 5e 5c On the printer driver s Paper tab select Print On box and then select the desired size PCL 6 PostScript 3 On the printer driver s Detailed Settings tab click Basic in Menu and then select the desired size in the Print On list Select the correct printer dri
59. the tray For details see Replacing Other Consumables Operating Instructions For details see Replacing Other Consumables Operating Instructions Repl Requrd Soon Maint Kit Rpolcmnt Rard Soon Drum Unit Set the Drum Unit correctly Set the Maintenance Kit correctly Set the Toner Cartridge correctly Supply order has failed Waste Toner almost full Waste Toner full You will need to replace the maintenance kit soon You will need to replace the drum unit soon The drum unit may not be installed correctly The fusing unit may have not been installed correctly The print cartridge may have not been installed correctly The automatic supply order failed The print cartridge must be replaced when the life of the waste toner is ending The waste toner is full When Messages Are Displayed Contact your sales or service representative to obtain a new unit Contact your sales or service representative to obtain a new unit Turn the printer off and then install the drum unit again Turn the printer off and then install the fusing unit again If the message continues to appear after the unit is installed again contact your sales or service representative Turn the printer off and install the print cartridge again The message indicates the printer tried to order the supplies Prepare a new print cartridge Replace the print cartridg
60. ucts For good output quality the manufacturer recommends that you use genuine toner from the manufacturer Some illustrations in this manual might be slightly different from the machine About IP addresses In this manual IP address covers both IPv4 and IPv6 environments Read the instructions that are relevant to the environment you are using Model Specific Information This section explains how to identify the region to which your printer belongs There is a label on the rear of the printer located in the position shown below The label contains details that identify the region to which your printer belongs Read the label LGA CZF090 Before You Start The following information is region specific Read the information under the symbol that corresponds to the region of your printer D Region A mainly Europe and Asia If the label contains the following your printer is a Region A model e CODE XXXX 27 e 220 240 V D Region B mainly North America If the label contains the following your printer is a Region B model e CODE XXXX 17 e 120 127 V e Dimensions in this manual are given in two measurement units metric and imperial If your printer is a Region A model refer to the metric units If your printer is a Region B model refer to the imperial units List of Options This section provides a list of options for this printer and the names commonly used in this manual Pa
61. udge when rubbed Toner is not fixed The paper is creased curled or has blemishes The paper is damp The paper is unsuitable Printing on coarse or treated paper might result in faint print image If On is selected in the Toner Saving list in the printer driver settings the entire page will be faded when printed The specified paper type and the paper that is actually loaded might be different For example thick paper might be loaded but not specified as the paper type Smooth out the wrinkles or replace the paper For details about paper see page 31 Paper Precautions Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 31 Paper Precautions Use recommended paper For details about recommended paper see page 26 Paper Size Specifications and page 29 Paper Type Specifications PCL 6 PostScript 3 On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Off in the Toner Saving PCL 5e 5c On the printer driver s Paper tab select a proper paper type in the Type box PCL 6 PostScript 3 On the printer driver s Detailed Settings tab click Paper in Menu and then select a proper paper type in the Paper Type list The printed image is different from the image on the computer s display The image is too dark or too light
62. unched paper or copied paper might not print correctly depending on how the paper is placed Settings using the control panel Set Letterhead Setting to Auto Detect and then place the paper as shown in the table below For details about Letterhead Setting see System Operating Instructions Paper orientation The meanings of the icons are as follows Place or load paper printed side face up Place or load paper printed side face down Two sided e To print on letterhead paper when Letterhead Setting is set to Auto Detect you must specify Letterhead for the paper type in the printer driver s settings 40 Loading Orientation Fixed Paper or Two Sided Paper e For details about how to make two sided prints see Printing on Both Sides of a Page Operating Instructions 4 2 Loading Paper Loading Envelopes This section explains various details about and recommendations concerning envelopes e The inside of the machine could be very hot Do not touch the parts with a label indicating the hot surface Otherwise an injury might occur e Some of this machine s internal components get very hot For this reason take care when removing misfed paper Not doing so could result in burns A CAUTION e When using the envelope lever take care not to trap or injure your fingers Before loading envelopes be sure to lower the envelope lever 1 Open the rear cover CZF112 2 Lower
63. ver and then print the file again Images are cut off or excess is printed Photo images are grainy A solid line is printed as a dashed line or appears blurred Fine lines are fuzzy with inconsistent thickness or color or do not appear Images appear only partially colored You may be using paper smaller than the size selected in the application Some applications print at a lower resolution Dither patterns do not match Super fine lines have been specitied in the application The paper is damp Other Printing Problems Use the same size paper as that selected in the application If you cannot load paper of the correct size use the reduction function to reduce the image and then print For details about the reduction function see the printer driver Help Use the application s or printer driver s settings to specify a higher resolution For details about printer driver s settings see the printer driver Help PostScript 3 Change the dithering settings on the printer driver For details about the dithering settings see the printer driver Help PostScript 3 Change the dithering settings on the printer driver For details about the dithering settings see the printer driver Help If the problem continues after you change the dithering settings use the settings of the application in which the image was created to change the color and thickness of the lines Use paper

Loading Paper - Firmware Center

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