SPEAK TELEPHONY MANUAL
Contents
1. contents Eftel speak has a great range of telephony options available to tailor your phone service to your needs and requirements Eftel provides you with five standard features absolutely free Furthermore there are a range of additional features available for a small monthly fee The instructions below outline how you can use the feature after it has been activated by one of our staff members To activate any of these features please call 1300 550 550 Please note that additional services may not be available until several days after the service Is activated For more information on any of the features below simply click on the feature you are interested in and you will be directed to the corresponding instructional page plus associated call costs Standard Features Call Back pg O2 Call Forward pg 03 Call Return pg 04 Call Waiting pg 05 3 Way Chat pg O6 Additional Features Abbreviated Dialling pg O7 Call Barring pg 08 Calling Number Display pg 09 Dual Fax Phone Line pg 10 Multiple Number pg 11 Selective Call Forwarding pg 12 Silent Number amp Block Calling Number Display pg 13 Timed Call Forwarding pg 14 Unique Ring pg 15 Voicemail pg 16 Telephone PIN Number pg 17 call back Instructions To arrange a call for Call Back UOBHBD Your phone will ring to let you know if the phone number you tried to call becomes available and will automatically redial the number for you To cancel Call Back2. 1317140 To find out if you have a Call Back arranged 700808 gs call forward Call Forward provides you with Call Forward Immediate Call Forward No Answer and Call Forward Busy Call Forward Immediate Instructions To forward all incoming calls immediately Ak 21 CIMA To turn Call Forward Immediate off for all incoming calls BUD To check if Call Forward Immediate is on or off p mg Announcement D o c Call Forward No Answer To forward all incoming calls when there is no answer EXEC To set the destination and time in seconds before the call is forwarded Gd E3 6 1 Phone Number E3 Time in seconds E3 Ri To turn Call Forward No Answer off aun To check if Call Forward No Answer is on or off S 1 Announcement W a Er Call Forward Busy To forward all incoming calls on busy 2 7 4 Prone nunter Ht z To turn Call Forward Busy off 4HBO60 To check if Call Forward Busy is on or off 2 B80 0 ee LL AB M call return Instructions Toretrieve the number of your last unanswered call 40008 To automatically return the call press 1 Pm call waiting Instructions To turn Call Waiting on for all calls 4e Waittor viet Tone E3 A G E 7 To turn Call Waiting off for all calls a Wait for Dial Tone E3 4 E E3 eae To check if Call Waiting is on or off for all calls D Wait for Dial T
3. You can store your numbers by pressing a single digit code You may select your frequently dialled code numbers from 2 through to 9 however you can not use the number 1 as a single digit code Abbreviated Dialling for 40 or 60 numbers You can store your numbers by pressing a two digit code You may select your frequently dialled code numbers from 20 through to 59 or 79 Instructions To call a number stored in exchange memory D Abbreviated Coe EJ e g 3 E1 To store or alter a number in exchange memory E3 5 1 Abbreviated Code Phone Number EJ pal To cancel a stored number in exchange memory E3 5 1 Abbreviated Code E3 na Lm 1 EJ cannot be used as an Abbreviated Code Further Information Abbreviated Dialling overrides the Call Barring feature For example if you have stored an international number using abbreviated dialling and have Call Barring on your international calls you can still make the international call using the abbreviated dialling code LL LLL call barring Do you want more control over your phone bill Call Barring gives you the power to block outgoing calls to particular types of numbers such as mobile numbers international numbers and 1900 numbers Price 4 95 month inc GST Instructions To turn Call Barring on EBENSO To turn Call Barring off r pH E To check if Call Barring is on or off D E3 E3 E 3 LAement pd gs calling number displa
4. Announcement Announcement Y p em v 2 Announcement 1 E3 Announcement Selective Call Forwarding overrides all other Call Forwards Calls may not be forwarded to some numbers such as international numbers and OOO Q2 gs silent number amp block calling number displa This feature helps to protect your privacy by allowing you to make outbound calls without displaying your number Furthermore your phone number is not listed in directory services such as Whitepages Price 2 95 month inc GST Further Information Disclosure Information In most circumstances if you have call blocking or line blocking enabled on your phone line or you have a silent line your phone number will not be revealed to third parties In some cases your phone number will always be disclosed Your phone number will always be disclosed on outgoing calls made from your phone line to the emergency service 000 on Internet dial up calls made to an Internet Service Provider ISP who uses a Telstra ISDN service or an 0198307 or 0198308 access number but only where the ISP uses the Call Line Identification CLI for fraud prevention billing call management or credit control when you or someone else sends a text message or replies to a Talking Text Message from your Basic Telephone Service in accordance with worldwide standards for SMS all messages including reply messages will display the tel
5. Calling Number Display allows you to view the number of an incoming call giving you the freedom to choose to not answer particular calls Furthermore the date and time of all calls is recorded even for calls that were not answered Price 4 95 month inc GST Instructions This feature requires a compatible phone or third party caller ID display unit For further information on this feature please check the user guide that came with your telephone handset Further Information Disclosure information In most circumstances if you have call blocking or line blocking enabled on your phone line or you have a silent line your phone number will not be revealed to third parties In some cases your phone number will always be disclosed Your phone number will always be disclosed on outgoing calls made from your phone line e tothe emergency service 000 e on Internet dial up calls made to an Internet Service Provider ISP who uses a Telstra ISDN service or an 0198307 or 0198308 access number but only where the ISP uses the Call Line Identification CLI for fraud prevention billing call management or credit control e when you or someone else sends a text message or replies to a Talking Text Message from your Basic Telephone Service in accordance with worldwide standards for SMS all messages including reply messages will display the telephone number of the sender e when you or someone else uses another carriage service provide
6. Further Information Setting Up The functions described above may not be available on some fax machines modems If you are experiencing difficulties in setting up any of the above functions please refer to the user manual or consult your phone fax manufacturer Answering Machine In the case that your answering machine also answers fax calls you may need to alter the preset number of answering rings on your answering machine This provides your fax with the opportunity to answer first Refer to your answering machine s user guide for further instruction or contact the manufacturer 10 Pm multiple number w This feature allows you to have more than one phone number associated with your phone line providing you with the ability to tailor your phone to the needs of your household You can select a different ring tone for each of your numbers and use a prefix before selected calls to charge them to the second number This also enables you to split your phone bill over both numbers This feature requires a tone phone with distinctive ring capability Price 4 95 month inc GST Instructions Call charges will default to your main first number However if you want to charge calls to your second number DOODHBD m if you want to use Call Return Call Forwarding or Call Barring on your second number Simply enter the s gt K 1 1 E3 2 first For example for Call Return OUUDBED DI Multiple Numb
7. To check which destination number and time is in one of your Time Period List entries OUBHEBO DO EDE Further Information Calls may not be forwarded to some numbers such as international numbers and OOO Q4 Pm unique ring This feature allows you to select distinctive ring tones for different numbers providing easier identification of incoming calls For example you could give a specific ring tone to your work colleagues another ring tone to your family and another to your friends You can store up to 15 different numbers on each separate ring Calls that are not linked to a specific ring tone will use the normal ring tone You will require a distinctive ring compatible phone to use this feature Price 4 95 month inc GST Instructions To turn Unique Ring on i 318 7777 o To turn Unique Ring off a H H Announcement To find out if Unique Ring is on or off k 18 18 1 Ye E yr je To add change a number on a Unique Ring List Bou 1 Edt3 fo Ge ee To remove a number from a Unique Ring List moce E3 PEE NANI i Amen ETUR Ea EJ mueren V TR cms To remove all numbers from a Unique Ring List Sal H 7 Announcement Era Pnmouncerent r W Lid Announcement l i d i Le To check which number is in a particular position in a Unique Ring List Eg E3 8 7 EM x CJ e UNE E3 nity Eh announceme
8. ephone number of the sender when you or someone else uses another carriage service provider by using a network override code 13 timed call forwarding This feature allows you to select a time in which all calls are to be forwarded to a selected number such as your mobile pager or answering service You can select a maximum of 15 different time periods during which calls will be forwarded to your chosen number This feature should be used when you only want to forward phone calls during specific time periods Price 4 95 month inc GST associate call costs Instructions To turn Timed Call Forwarding on 2 E3 amp 3 E3 To turn Timed Call Forwarding off HO0GEH To check if Timed Call Forwarding is on or off 2 1 1 1 1G Ht 7 z ems To create or modify your Time Period List Announcement Announcement Announcement START LIUM ERO OO EO FE EH f Announcement FINISH STER Announcement E LUI S MUT qM n L5 WU TIME s V PHONE NUMBER M LE S The day numbers are Monday 1 Tuesday 2 Wednesday 3 Thursday 4 Friday 5 saturday 6 Sunday The time for start and finish must be in 24 hour mode i e 9 30am 0930 7 15pm 1915 etc To remove a setting from your Time Period List E ooo Ga Announcement Announcement Announcement 7 w H M POSTI K f Announcement A To remove all numbers from your Time Period List D gt ey LT yr Announcement a s s E
9. er will not impact on the Call Waiting and Call Back features Calling Number Display will work however you wont be able to detect which of your two numbers would be receiving the incoming call selective call forwarding This feature allows you to convey selected calls to a different number such as your mobile pager or answering service You can choose a maximum of 15 different numbers and when these numbers call your home phone they will be forwarded to your chosen number This feature should be used when you only want to forward selected numbers such as those of your family or customers Price 4 95 month inc GST associated call costs Instructions To turn Selective Call Forwarding Callers on EJEJEJES To turn Selective Call Forwarding Callers off 4 QBB6B5 To check if Selective Call Forwarding Callers is on or off angan e i e To set up an entry in your Selected Callers List Announcement ST Announcement CALLER S Announcement l EJ aes 35 r en n ae E aamen foa PHONE NUMBER To check what number is in a particular position in your Selected Callers List Aimouncenvent LJU3 UJ EA UB E3 77 OF pd B 7 i I l b pt 5m To remove a number from your Selected Callers List oo a pU BO H dir ee Announcement Announcement D5 Gi E v M To remove all numbers from your Selected Callers List ET F
10. nt BEI al 1 ud voicemail Eftel s Voicemail feature has a variety of benefits and is user friendly The first time you dial your Eftel Voicemail you will be able to listen to clear step by step instructions which will take you through the Voicemail set up process Be aware that when your PIN is requested for the first time your temporary PIN will be the last four digits of your phone number Price 4 95 month inc GST Instructions To access Voicemail from the phone with attached Voicemail 088000 G8 6 To access Voicemail from phones in Australia go 0 ENTER FAIL BOX NUMBER To access Voicemail from services connected with PABX s or other carriers call 1800 135 102 To access Voicemail from phone services in other countries call 61 418 707 1023 number and PIN followed by 125 102 Please note that your mailbox number is your phone number including area code How dol know when there is a new message You will hear a special dial tone when you pick up your handset which indicates that you have new messages How dol listen to my message After accessing Voicemail refer to steps above your new messages will play automatically After each message has played you can select from the following options To replay the message press 1 To call back the person who left the message press 2 2 To delete the current message and move onto the next one press 5 Q 16 Pm
11. one E3 E3 4 E E3 Announcement E uim o eM When already on a call to answer the incoming call Wait for Dial Tone 2 To switch between calls Wait for Dial Tone 2 To hang up one call and return to the other Wait for Dial Tone 14d If you hear the call waiting tone during a call you can reject the incoming call Recall Wait for Dial Tone o s LLL LL 3 way chat Instructions To put existing call on hold and make a new call Then to 3 Way Chat Recall Wait for Dial Tone 3 To split a 3 Way Chat this will put one call on hold Wait for Dial Tone 2 To switch between calls Recall Wait tor Dial Tone 2 To hang up one call and return to the call on hold Wait for Dial Tone 1 gs q 3A AE Lue Bel E M ET No more searching through your phone book to find that number Abbreviated Dialling allows you to dial a phone number by simply using a chosen one or two digit code You can save up to 60 codes and you are not limited to local phone numbers you can create codes for national and international numbers too Price 8 numbers 2 95 month inc GST 40 numbers 4 95 month inc GST 60 numbers 6 95 month inc GST It s easy to store your most frequently dialed numbers in your phone memory There are different charges based on how many abbreviated numbers you wish to store and you have a choice of 8 40 or 60 numbers Abbreviated Dialling for 8 numbers
12. r by using a network override code dual fax phone line a_i Dual Fax Phone Line allows you to receive faxes on a separate fax number Other benefits include e selecting unique ring tones to differentiate between faxes and phone calls e supplying work family and friends with different fax numbers e redirect numbers to alternative locations Price 4 95 month inc GST Instructions Receiving Calls Your fax machine will identify and answer the unique ring tone of an incoming fax For information on how to do this view the user manual that came with your fax machine Sending Calls You can change the display number on your fax by altering the number in your fax memory For information on how to do this and on how to send regular faxes refer to the fax machine s user manual Sending a fax overseas Follow the instructions below to send a fax to an international destination CQJEBREBESEJ ES 653 CO CO E i3 CODE 0 53 International fax calls are billed at the same rate as Eftel s standard international telephone calls Call Waiting If Call Waiting is active on your telephone temporarily deactivate the feature by following the instructions below EJ EB EB ES EJ E32 bns Continue sending your fax as per the usual process Call Forward Incoming phone calls can be diverted independently of incoming fax calls To set these features on the dual fax number dial ES D ER ES EJ ES Poi DIAL TONE
13. tures you will initially receive atemporary PIN the last four digits of your telephone number You may change your private PIN to any four digits of your choice at any time through the associated feature Instructions 7 EE orn E3 ZZ im E1 In order to confirm your PIN number you will need to enter it twice as above 18 eftel LIMITED www eftel com
14. voicemail Voicemail Shortcuts press 1 to replay message press 2 to go back a message press to go forward a message press EJ to fast forward to the end of a message press to pause message press 6 to skip to the next message press to resume playing a message to replay a message at any time E3 to go back a message at any time press 8 to forward a message at any time press press When a caller has hung up after your greeting was played you will be notified of their number unless it is a silent or blocked number This feature however needs to be switched on through the Main Menu Main Menu Shortcuts press E for Main Menu press for Mailbox set up press 5 for Mailbox options press for Hang Up messages then select on Changing the length of time before Voicemail picks up a call Eftel Voicemail will automatically pick up a call after 20 seconds If you would like to change this time press E3 9 9 and enter the number of seconds you would like the phone to ring before Voicemail picks it up and press You may choose between 5 and 60 seconds telephone PIN number A PIN number is necessary for using some of the standard and additional services provided by Eftel You will require a PIN number to use the following services e Call Barring e Timed Call Forwarding e Selective Call Forwarding e Unique Ring e Voicemail When you select one of the above fea
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