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Tranax 1700W User Manual

1. Tranax 2009 Do Not Distribute 4 7 TRANAX Section 4 Operation Operator Manual Changing to a New Combination NOTE Combination is required to be 6 digits Combinations of less than 6 digits will not work Step 1 Begin by entering six zeros 000000 Step 2 Enter the existing combination one time Step 3 Enter the new combination twice As each six digit sequence is entered a beep is heard Step 4 If the procedure is not performed correctly at the end a triple beep is heard and the lock will revert back to the previous combination The LG Basic series lock includes several options including multiple user manager passwords Please consult the LA Gard manual included in the Open Me First box for instructions Tranax 2009 Do Not Distribute 4 8 TRANAX Section 4 Operation Operator Manual 4 2 CASH OPERATIONS 4 2 1 Adding Cash to the Cassette TCDU Open the Security Door Please see 4 1 1 OPENING CLOSING THE SECUIRTY DOOR For Tranax 1700w with a fixed cassette dispenser TCDU use the following steps For machines equipped with the removable cassette dispenser SCDU or MCDU please continue to Section 4 2 3 With the security door open remove the slide tray screw and slide the dispenser all the way out Insert the key into the top of the reject bin and lift up to access the cash tray 1700w Rev 1 Tranax 2009 Do Not Distribute 4 9 TRANAX Section 4 Operation
2. This will show the list of available master keys and their appropriate checksums The checksum is a 4 digit number calculated from the two 16 digit numbers of your master key that provides a means to verify the master key is correct When your processor provides your Master Keys they will also give you the 4 digit checksum If after entering your Master Key this checksum does not match try reentering your master keys or contact the processor EDIT MASTER KEY This is where you enter your two 16 digit Master Keys provided by your processor After pressing Edit Master Key you will be prompted to enter an index where you want this key stored If you do not Know which index to use contact your dealer or processor Generally you should use index 0 or 1 unless otherwise instructed 00w Revi Tranax 2009 Do Not Distribute 3 6 TRANAX Section 3 Programming Operator Manual CHANGE PASSWORD This allows you to set each part of the Secure Mode Password As with the other passwords used in the 1700w each must be a 6 digit number If you change the password and cannot remember it you must clear RAM on the pin pad to reset NOTE In compliance with PCI specifications you must change the Secure Mode Passwords from default before any Master Keys can be entered After changing the Secure Mode Passwords you must exit completely from the Operator Menu and reboot the machine After this step you can enter Master Keys Entering Mas
3. enough to avoid loosing records The journal can be printed from the ATM in two different methods Standard and Condensed Standard will give complete information for each transaction basically a copy of the customers receipt whereas the condensed print will only show sequence number date time what type of transaction and then amount requested amount dispensed in case of withdrawal PRINT JOURNAL Step 1 To print the journal press the Print Journal button Step 2 You will be prompted to choose standard PRINT or condensed CONDENSED PRINT Step 3 The ATM will then print all journals in memory up to the last time you printed a journal Each time you print a journal a marker is set at that point The next time you print the journal the ATM will print from that marker to the current time i700w ey g Tranax 2009 Do Not Distribute 4 20 TRANAX Section 4 Operation Operator Manual LAST X PRINT The Last X Print option allows you to bypass the marker set when printing a journal and go back to recover an older record so long as the record still exists in memory For example you print a journal and it includes sequence numbers lt 00001 gt to lt 00100 gt If you wanted to go back and reprint journal number lt 00080 gt you would need to do a Last X Print for 20 records 100 20 80 this would give you records 100 80 To do a Last X Print press the button and then enter a value of how many records you wish to
4. for the machine to connect to the processor These phone numbers are available from your dealer or the processor you can also reference the quick installation guide enclosed with this ATM for numbers for the common processors Tranax 2009 Do Not Distribute 3 8 TRANAX Section 3 Programming Operator Manual Step 3 Once you have selected Host Phone 1 or Host Phone 2 you will be prompted with the following screen Using the numbers on the keypad press the first number of your phone number CHANGE CHANGE PHONE 1 TASAR TURDER PHONE 2 CONFIGURATION PHONE NUMBER2 SCHEDULE CONFIGURATION CANCEL TO RETURN Step 4 Tranax always recommends using a dedicated data quality phone line for all ATM installations however if you are using a phone line that is dialing out through a PBX type system where you dial a number for an outside line then you may insert commas to create a pause between digits For example if you have to dial a 9 to get an outside line try the following 9 18005551212 the 800 number being an example NOTE Entering anything other than a number or a comma in the host phone number field will cause the ATM not to dial out Make sure that Zero s and O s are identified properly 0ow Revi Tranax 2009 Do Not Distribute 3 9 TRANAX Section 3 Programming Operator Manual 3 2 6 HEALTH CHECK MESSAGE Health Check is an option that will send a system status signal to your pro
5. 2 5 notes second Capacity of 800 new notes fixed cassette Capacity of 1000 or 1700 notes removable Lockable Reject Bin Double note detect module Optional dispensers include 1700 note removable cassette MCDU 1700w Rev 1 Tranax 2009 Do Not Distribute Introduction Operator Manual 1 2 4 Receipt Printer Receipt Printer RECEIPT PRINTER Thermal line printer 36 characters line Semi automatic roll paper setting Motorized front push rollers PAPER SPECIFICATIONS One sided thermal paper Factory paper is thermal side out but either way will work 6 inch outside diameter roll 2 14 inch wide Core inside diameter 11 16 inch 21 weight paper thickness 1700w Rev 1 Tranax 2009 Do Not Distribute 1 6 TRANAX Introduction Operator Manual 1 2 5 Main Control Board Intel XScale 400MHz 32 bit CPU 128MB RAM WinCE Operating System Modem 56 000 bps dial up modem standard TCP IP Ethernet connection standard Onboard SSL requires activation Electronic Journal 40 000 transactions Battery back up for set up parameters NVRAM Real time clock 1 2 6 Operating Environment POWER REQUIREMENTS 110 220 VAC 10 50 60 Hz 145 Watts POWER CONNECTIONS For warranty purposes the Tranax 1700 series ATM must be connected to a dedicated power circuit This circuit must consist of line neutral and ground leads connected directly to the power circuit breaker panel This circuit should n
6. 5 2 TRAN Q Section 6 Customer Transactions Operator Manual SECTION 6 CUSTOMER TRANSACTIONS 6 1 OPENING PROCEDURES This section explains how to place your ATM in service Step 1 Open the front panel and turn the power on see page 4 1 Step 2 If there is no receipt paper load the receipt paper see page 4 12 Step 3 Open the security door and replenish the cash cassette see page 4 9 Step 4 Go into the OPERATOR FUNCTION mode and input the number of bills in the cash cassette See page 4 14 Step 5 Exit the OPERATOR FUNCTION MODE Step 6 After connecting to the processor the terminal will be ready for service Step 7 If the machine is not ready for service please check the following 1 Determine if the phone line is properly connected 2 Determine if all communication parameters are correct 3 If after doing the above steps the ATM is still not in service contact your service personnel mod wsuncenagl Tranax 2009 Do Not Distribute 6 1 TRANAX Section 6 Customer Transactions Operator Manual 6 2 WITHDRAWAL TRANSACTION Insert the card Enter the pin number and press the ENTER key SELECT TRANSACTION Press the WITHDRAWAL screen key TRANSFER BALANCE CANCEL SURCHARGE NOTICE os omens wea uae If a SURCHARGE option is enabled the SURCHARGE screen will be displayed en Select YES to continue or NO to cancel FOR CASH W
7. Documents 4 My Computer tmy Network Places My Computer File name update My Network Save at Ippe Test Documente txt Encoding ANSI c Once it s saved rename the file to update acu k update acu once renamed the icon changes After the update acu file has been created copy it to the root folder of the SD card 1700w re TRAN Tranax 2009 Do Not Distribute D 2 TRANAX Appendix D Graphics Installation Operator Manual 3 Open the SD card in My Computer and create a folder called Common 4 Open the Common folder and create a sub folder called img4SCR 5 Inside the img4SCR folder is where you want to copy all your graphic files The graphic files must follow the naming convention that we describe on page 1 ie centerl bmp center2 bmp or top1 bmp top2 bmp 6 Once your graphic files are copied insert the SD card into the SD card slot on the mainboard located behind the LCD 7 Power off then power on the 1700w with the power supply switch 8 When the ATM is fully initialized then remove the SD card Enabling the Center Graphics 1 Go into the Operator Menu 2 Then to Customer Setup gt Graphics gt Advertise EN Disable and go through each advertisement you want to show up and turn it ON Enabling the Banners Graphics 1 Go into the Operator Menu 2 Then to Customer Setup gt Graphics gt Banner EN Disable and go through each banner you w
8. Operator Manual Push the slide the push plate located inside the cash tray back towards the rear of the dispenser until it latches in place Press on the latch bar to release the push plate against the notes TIPS ABOUT ADDING BILLS 1 Fan the notes so that the notes are not sticking together 2 Remove all the notes with holes or notes that are torn 3 Unfold the folded notes 4 Place all the notes correctly PLAN WIE V SIDE VIE VY NOTE FEEQ DIRE CTION _ _ _ INCORRECT LOADING CORRECT LOADING 1700w Rev 1 Tranax 2009 Do Not Distribute 4 10 TRANAX Section 4 Operation Operator Manual 4 2 2 Emptying the Reject Bin Insert the key into the reject bin lock and turn to unlock Pry back on the plastic tabs at the base of the arrow stickers on each side of the reject bin Lift the reject bin lid With the reject bin open remove any notes and then close the top Turn the key to lock the reject bin in place 1700w Rev 1 Tranax 2009 Do Not Distribute 4 11 TRANAX Section 4 Operation Operator Manual 4 2 3 Adding Cash to the Cassette SCDU or MCDU Open the Security Door Please see 4 1 1 OPENING CLOSING THE SECUIRTY DOOR With the security door open remove the cassette Lift up on the handle while Supporting the bottom of the cassette while removing To avoid damage never use force while removing or inst
9. Setup Set Error retry time Host Setup Set RMS Password Host Setup Set RMS Phone number Host Setup Set Terminal ID number Host Setup Set Routing ID number Host Setup Set Master Key serial number Host Setup Fatal error defective memory chip Replace Mainboard Set Serial number in Operator Menu ATM will not go into service with the default master password The master password must be changed from default A 6 Appendix B Keypad Addendum Operator Manual APPENDIX B CLEARING NVRAM To clear NVRAM on the Tranax 1700w begin by entering the Operator Function Menu using the Master Password Next enter the Customer Setup Menu Press the lowest button on the right side of the LCD panel This will give you access to the CLEAR NVRAM Menu WARNING CANCEL TO RETURN Once in the CLEAR NVRAM Menu there is no extra authorization before data will be wiped out permanently DO NOT press any key within this menu unless you are absolutely sure you want to permanently delete this data CLEAR JOURNAL Selecting this will delete all journal data permanently CLEAR NVRAM This will delete all programmed parameters and return everything including passwords to the default settings This does NOT include the master keys which are stored in the EPP CLEAR JOURNAL AND NVRAM This option performs both of the options listed above Both the programmed parameters and journal are permanently deleted and
10. Use the pin pad layout below C EPP Encrypted Pin Pad Master Key Alpha Numeric Key Layout 1700w rev 1 Tranax 2009 Do Not Distribute C 5 TRAN Appendix C TDES Key Installation Operator Manual At this point the left or first 16 digit portion of the master key has been entered successfully Date Stamp 05 15 2003 Serial 23591 Digits L 95D1 R 8A4C 3D E130AB Left Part 4536 5A3C D349 AB27 Right Part 2352 6AD3 FICC 628A Left Check Digit 81D3 Right Check Digit 2A Single DES Encryption uses left part only CHECK SUM PRESS ENTER TO RETURN Date Stamp 05 15 2003 Serial 235913 Digits L 95D1 R 8A4C C30 13088 Left Part 4536 5A3C D349 AB27 Right Part 2352 GAD3 FICC 628A Left Check Digit 81D3 Right Check Digit 712A Single DES Encryption uses left part only 1700w rev 1 Tranax 2009 Do Not Distribute If you are entering a 32 bit key TDES the second or Right half of the key is entered next This option will only appear when in TDES mode After entering the right portion of the key successfully you ll be prompted with a check digit as shown below Verify the check digit with the information provided by the processor Check digits appear after entering both the right and left portion of each part of the key Compare the check digit against the number located at the top of the key component This represents a check digit for the combined keys There i
11. and handshaking through the external speaker This is useful when testing the modem to hear if it s dialing properly Available setting OFF ON 3 3 6 3 MCR Card Reader SETUP The Tranax 1700w can be equipped with an optional EMV compliant card reader If the setting is not correct the card reader will not work at all After setting the MCR to the appropriate type reader back out of the menus and then reboot the machine for the changes to take effect Since these different card readers use alternate ways to communicate it s necessary to reboot Tranax 2009 Do Not Distribute 3 17 TRANAX Section 3 Programming Operator Manual 3 3 6 4 CDU SETUP The CDU Cash Dispensing Unit or Dispenser contains programming relative to its application and country of destination This programming does not need to be altered however in the event that the dispenser looses its factory programming the CDU Setup application can correct any problems NOTE Incorrect programming of the dispenser will cause the machine to go out of service COUNTRY CASSETTE SETTING NUMBER APPLY CANCEL TO RETURN 3 3 7 SET REBOOT TIME The 1700w contains a feature which automatically reboots the machine at a 24 hour interval By default this will occur at 03 00 am This adjustable in 1 hour increments SET REBOOT TIME REBOOT TIME O CLOCK CANCEL TO RETURN mowed wee saa Tranax 2009 Do Not Distribute 3 18 TRANAX Section
12. completely from the Operator Menu and reboot the machine After this step you can enter Master Keys Tranax 2009 Do Not Distribute 3 5 TRANAX Section 3 Programming Operator Manual Successful entry of both passwords will grant access to the Key Management screen From the moment the Key Management area is entered a 5 minute timer begins At the end of 5 minutes regardless of what you are doing entering a master key for example the Key Management area times out and you will be taken back to the Host Setup menu INDEX KEY MODE DES KEY INDEX 0 KEY CHECK SUM 0000 MAC KEY INDEX 0 MAC KEY CHECK SYM 0000 CHANGE PWD CANCEL TO RETURN KEY MODE This option sets the type of master key you will be loading TDES DES MAC etc Refer to Addendum C for Key Mode descriptions and instructions MASTER KEY INDEX The ATM will hold up to 16 individual Master Keys Check with your processor to find if they are expected to be at a certain location For example Coredata is always installed at index 9 most other processors are installed at index 0 or 1 The ATM will only use the key that the index is set to regardless of how many keys are installed To set the index simply press the button labeled Master Key Index and then enter the number you want it set to enter as a 2 digit number 00 01 02 10 11 etc press Enter when done Press Check Master Key to see a list of currently installed keys CHECK MASTER KEY
13. go back CLEAR TRANSACTION SEQUENCE NUMBER This function will reset the journal sequence number back to lt 00000 gt This may be useful if you switch processing or switch Terminal ID numbers and want to keep new records VIEW JOURNAL View Journal allows you to visually inspect the journal records Press the View Journal button and you will see the screen to the left Use the Arrow keys on the main keypad to scroll through the records You can also use the buttons next to 50 and 50 to go forward or backwards 50 records at a time Use the Enter button to print the journal entry currently aes mis LETUR displayed Press Cancel to exit this menu CLEAR JOURNAL Clear Journal sets the current journal marker to the most recent journal recorded It does not delete the journal from memory For example You currently have 100 entries in your journal you press Clear Journal Now if you press Print Journal nothing will happen because there are no current journal entries however if you used Last X Journal you could enter 100 and get all the records Tranax 2009 Do Not Distribute 4 21 TRANAX Section 4 Operation Operator Manual 4 5 REPORTS MENU ERROR SUMMARY SAY VERSION STATISTICS PRINT REJECT ALL SETUP ANALYSIS CANCEL TO RETURN The reports menu provides statistical information as well as troubleshooting and error information ERROR CODE If the machine is out of service and you are unfamiliar
14. in its class While targeted for lower volume markets the small footprint design retains all the standard features of a higher end machine including Triple DES and ADA compliance VISA Interac PCI certified encrypting PIN pad EPP a voice guidance system 56K modem and an integrated lighted topper sign Weighing in at over 200lbs the solidly constructed UL291 Listed Business Hour vault provides security and offers the same modular construction for ease of maintenance H W FEATURES UL 291 Business Hour Service Vault featuring reinforced steel bottom amp dial lock 7 high resolution wide screen TFT LCD 56K modem Ethernet TCP IP with SSL encryption 800 note fixed cassette dispenser TCDU 1000 note removable cassette dispenser SCDU 1700 note removable cassette dispenser MCDU DIP type magnetic card reader EMV Optional 21 4 Thermal receipt printer Modular design for easy maintenance Lighted transaction guidance system Meets ADA Standards for Height Reach and Keypad layout FUNCTIONAL FEATURES Electronic journal stores over 40 000 transactions Supports English Spanish and French languages Availability for 8 on screen advertisement graphics Detailed average history report feature On screen error code descriptions for easy service 1700w Rev 1 4 Tranax 2009 Do Not Distribute 1 1 TRANAX Introduction Operator Manual 1 2 SPECIFICATIONS Tranax 1700w SPECIFICATIONS 1 2 1 Dimensions and Co
15. of the coupon and the customer could purchase this using their card WARNING Any change to the denomination will cause all master keys to be deleted from the EPP keypad If you attempt to enter the denomination setup menu you will be prompted and warned that continuing will cause all master keys to be erased The purpose of this is to prevent unauthorized changes to this critical setting When programming the ATM make sure to make any changes to the denomination setting BEFORE you program master keys Once keys are erased they cannot be recovered New master keys will have to be loaded When programming the ATM make sure to make any changes to the denomination setting BEFORE you program master keys Once keys are erased they cannot be recovered New master keys will have to be loaded To set denomination on the first cassette press the First CST Denomination button and then using the main keypad enter the type of bill Options are 1 5 10 50 and 100 To set denomination on the second cassette press the Second CST Denomination button and then using the main keypad enter the type of bill Options are 1 5 10 50 and 100 Tranax 2009 Do Not Distribute 3 29 TRANAX Section 3 Programming Operator Manual 3 5 3 FAST CASH Fast Cash amounts are presented to the customer if they choose a Withdrawal transaction These amounts appear on screen as an easy method of selecting how much cash they wish to withdraw fo
16. sensor Solenoid not responding Too many notes requested during a test dispense Failed 5 times to dispense a note after a successful dispense Undefined 10 Notes rejected in a row single transaction 5 notes consecutively rejected Note count sensor reporting mismatch Undefined 1 cassette failed to dispense a note Dispense request of 0 notes First cassette exit sensor 6 7 not clear 1 cassette not inserted 2 4 cassette not inserted AP does not receive response after dispense request Exceeded maximum number of notes dispensed 150 in a single trans 1 cassette inlet sensor not cleared Abnormal amount of double detect failures during dispense Undefined Long note detected at exit sensor during dispense Short note detected at exit sensor during dispense Operator Manual Check dispenser for jammed bills and reinitialize the machine Turn dispenser over by hand and then reinitialize May require repair Turn dispenser over by hand and then reinitialize May require repair Check for notes where the cassette engages the dispenser Clear any notes which may be blocking the exit sensor Verify the connection to the double detect module Verify the function of the gate solenoid Test dispense failed re run the test and check notes Check why notes are rejecting following at least one successful dispense in the same transaction Check the notes in the cassette Check reject analys
17. used in situations where the ATM phone line is shared with an additional device like a fax or business phone it s important to note that setting this value higher than 4 or 5 may result in monitoring software being unable to connect 3 2 8 TRIAL DAY TOTAL Trial Day Total feature allows the ATM to complete a Day Total operation without actually closing out the machine at a predetermined time each day This is useful if you are doing accounting of your ATM on a day to day basis Your processor cuts off its transactions each day at a set time By enabling Trial Day Total at the same time your day s balance should match the host This information will appear as a journal record so you will need to access your journal to print or view the totals Your dealer or processor can provide you with the appropriate cut off time Trial Day Total Set Enables or Disables the function Change Time Sets the time for the ATM to total itself Tranax 2009 Do Not Distribute 3 11 TRANAX Section 3 Programming Operator Manual 3 3 THE SYSTEM SETUP MENU CHANGE PASSWORD LANGUAGE DEVICE EN DISABLE SETUP SPEAKER SET VOLUME REBOOT TIME 1SO 1 83 SERIAL EN DISABLE NUMBER CANCEL TO RETURN 3 3 1 SET CLOCK The Set Clock menu allows you to set the clock built into the ATM to the appropriate date and time You should set this for local time in the area the machine is to be installed Note that with each transaction you will see also se
18. 009 Do Not Distribute 3 15 TRANAX Section 3 Programming Operator Manual 3 3 6 DEVICE SETUP The Device Setup menu provides options to adjust parameters of the various peripherals Under normal circumstances you should not need to make changes to these parameters The default settings are optimized for your particular machine Tranax recommends only using these tools under the direction of an Authorized Service Provider ASP or Tranax Technical Support CARD READER SETUP CANCEL TO RETURN 3 3 6 1 SPR SETUP The SPR Setup allows you to set the maximum column width for the receipt printer Default is 40 characters SET COLUMN RECEIPT COLUMN CANCEL TO RETURN Tranax 2009 Do Not Distribute 3 16 TRANAX Section 3 Programming Operator Manual 3 3 6 2 MODEM SETUP The Tranax 1700w series use an onboard 56K modem The modem is preset at the factory for optimal use Changing these settings can cause your machine to not communicate or may slow communication speeds Do not make changes to the modem settings MODEM MODEM SPEED SOUND MODEM SPEED MODEM SOUND CANCEL TO RETURN MODEM SPEED This sets the speed at which the modem will begin communication with the host The default speed is 2400 Most processors are only using 2400 baud modems so setting this value higher may not increase modem performance Available settings 1200 2400 MODEM SOUND This will allow the modem to output its dial out
19. 04 06 No dial tone No answer Phone line busy Modem initializing error EOT not received from host RMS port failure response time out modem failure no dial tone Current Number of bill is 0 No Surcharge Owner set No Surcharge Amount No refresh time set when advertisement is enabled No Advertisement text when advertisement is enabled Dispense limit set error less than 25 notes Denomination Set error Fast Cash Set error exceeded dispense limit Master Key index is invalid CORRECTIVE ACTION Verify that version of Mini Bank Software matches host processor Contact host processor Verify that version of Mini Bank Software matches host processor Contact host processor Verify that version of Mini Bank Software matches host processor Contact host processor Verify that version of Mini Bank Software matches host processor Contact host processor Contact host processor Verify modem function Verify modem function Contact host processor Verify modem function Verify host phone number See D170x Verify host phone number verify modem speed See D170x If consistent it could be a defective modem Phone line connected to ATM will not support Data communication In line filter may fix this Excessive EMI emissions from outside source neon sign freezer Verify that incoming phone line is plugged into line rather than Phone on mainbaord Phone line is in use or is bein
20. 09 Do Not Distribute 4 16 TRANAX Section 4 Operation Operator Manual 4 3 SETTLEMENT MENU BILL COUNT 1 DAY TRIAL DAY TOTAL TOTAL BILL COUNT 2 CASSETTE TRIAL CST TOTAL BILL COUNT 3 TOTAL BILL COUNT 4 CANCEL TO RETURN Choose Settlement from the Operator Function menu This menu controls how many bills have been added to the ATM as well as generating Day total and Cassette total reports ADDING CASH Step 1 Press the Add Cassette button Step 2 Using the main keypad enter the number of bills added to the cassette not the amount of money Step 3 Press the enter key when finished to set the amount If you make a mistake and wish to zero out the current number of bills you ll need to press Cassette total to do this Anytime you press Add Cassette you will be adding on to the current number of bills already programmed For example There are 50 bills in the cassette and in the settlement menu it says Current of Bills 50 You wish to add 25 more bills to the same cassette you press Add Cassette then type 25 from the keypad and press enter The current number of bills will now be 75 Now say there are 50 bills in the cassette and in the settlement menu it says Current of Bills 50 If you wish to remove 25 bills from the cassette press Cassette Total This will return the number of bills in both cassettes to zero and print a receipt showing remaining bills and loaded bills Now press Add Cassett
21. 3 Programming Operator Manual 3 3 8 SERIAL NUMBER The serial number is a unique number programmed into your machine at Tranax It not only identifies your machine for warranty purposes but also for remote monitoring using TranRMS The first 4 digits refer to the model type and the last 6 is production cycle By default this number is programmed from the factory and we do not recommend changing it However if you need to clear NVRAM for any purpose this number will be deleted If you wish to re enter the serial number you ll find it on the sticker located inside of the upper cabinet Keeping the serial number in the proper format will prevent problems when trying to connect for remote management CHANGE SERIAL CANCEL TO RETURN 1700w Rev 1 Tranax 2009 Do Not Distribute 3 19 TRANAX Section 3 Programming Operator Manual 3 4 CUSTOMER SETUP MENU The Customer Setup menu controls surcharge information BIN lists receipt options advertisements and keypad lighting CHANGE SURCHARGE MESSAGE MODE SCREEN BIN LIST GRAPHICS OPTIONAL COUPON SETTING FUNCTION Melehe CHANGE PROCESSOR CANCEL TO RETURN 3 4 1 CHANGE MESSAGE The Messaging options for the ATM are a welcome message and a receipt header message The welcome message allows up to 4 lines of 25 characters which will appear above the Swipe Your Card message on the opening screen The receipt header is up to 4 lines of 25 characters w
22. ATM will not reach the host Ping to Host This test attempts to verify communication with the IP address or URL that is programmed in the Processor IP Address menu Note that most processors or switches do not allow pinging for security reasons 0oOw Revi Tranax 2009 Do Not Distribute 3 32 TRANAX Section 4 Operation Operator Manual SECTION 4 OPERATION 4 1 OPENING AND CLOSING 4 1 1 Opening the Security Door Turn the Security Cover key clockwise to open the Security Cover Use the Square key included with the machine To unlock the Dial or optional Electronic Lock see the manufacturers lock manual included in the open me first box for default combination and then refer to Section 4 1 6 for lock instructions Turn the security Door Handle counter clockwise then pull the security door to open 1700w Rev 1 Tranax 2009 Do Not Distribute 4 1 TRANAX Section 4 Operation Operator Manual 4 1 2 Closing the Security Door With the security door handle turned counter clockwise close the security door and turn the security door handle clockwise until it is locked The electronic lock mechanism will lock itself once the T handle has returned to its vertical position Check the T handle to make sure the lock has locked itself With the security cover key turned clockwise close the security cover and urn the security cover key counter clockwise until locked Remove the key
23. ICE PASSWORD PASSWORD MASTER PASSWORD CANCEL TO RETURN To change a password press the button for the appropriate password You will be prompted to enter the new password and then enter it a second time to verify If you forget your password please contact your dealer or distributor for service PRESS ENTER TO RETURN NOTE All passwords MUST be 6 digits If you use a password that is less than 6 digits the passwords may default back to factory if the machine is power cycled If your customer wants a 4 or 5 digit password add zeros to the end to make it 6 digits WARNING The ATM will NOT go into service with the default master password You must change the master password from default If you attempt to go in service with the default master password you will receive a FOO16 Error which will notify you that the master password has not been changed It is critical that you do not set the same password for each of the three levels If you duplicate the password the lower level permissions will be the default For example if the Operator Password is set to 123456 and you also set the Master Password to 123456 then when you log in with that password you ll only have access to Operator level commands In this example you d have to change the Operator Password to something else and then 123456 would then allow you to log in as Master If you forget the passwords you ll need to reload the AP software to reset Tranax 2
24. ITHDRAWALS THIS FEE IS IN ADDITION TO ANY FEE YOUR FINANCIAL INSTITUTION MAY CHARGE DO YOU WANT TO CONTINUE ogudkeidy OaS a ne Tranax 2009 Do Not Distribute 6 2 TRANAX Section 6 Customer Transactions Operator Manual SELECT SOURCE ACCOUNT If YES is selected the following screen will be displayed Select the desired option SAVINGS CREDIT CANCEL SELECT FAST CASH AMOUNT Select the desired amount to be withdrawn If the desired amount is not displayed select the OTHER screen key OTHER CANCEL Step 7 1 oe After the desired amount is entered the ATM dials the processor and requests approval for the transaction When authorization is received from the processor the cash will be dispensed Step 8 canal After dispensing cash a receipt will be printed WOOwRvI og Tranax 2009 Do Not Distribute 6 3 TRANAX Section 6 Customer Transactions Operator Manual 6 3 BALANCE INQUIRY TRANSACTION Insert the card PLEASE INSERT YOUR CARD AND REMOVE QUICKLY ENTER PIN Enter the pin number and press the ENTER key SELECT TRANSACTION Press the BALANCE screen key TRANSFER BALANCE CANCEL The following screen will be displayed Select the desired option CREDIT CANCEL 1700w Rev 1 Tranax 2009 Do Not Distribute 6 4 TRAN s Section 6 Customer Transactions Operator Manual The ATM dials the proce
25. T DAY SURCHARGE AMOUNT DAY CANCEL TO RETURN Use the Enter key on the main keypad to print Cancel to return to the reports menu Tranax 2009 Do Not Distribute 4 23 TRANAX Section 5 Diagnostics Operator Manual SECTION 5 DIAGNOSTICS 5 1 DIAGNOSTICS MENU The ATM features built in diagnostics features to assist you in troubleshooting any problems that may develop Below is the main diagnostics menu PINPAD PRINTER CARD READER CANCEL TO RETURN CASH DISPENSER This will test the ability of the cash dispenser to pull a note from one or both cassettes based on how the CDU is programmed and send it to the reject bin You can choose from the first cassette second cassette or both cassettes at once NOTE You must have bills entered into Settlement before running this test PRINTER This test will print a test receipt If the test is successful you should receive a receipt with three sets of sample characters for each time the test is run MODEM The modem test will allow you to enter a phone number into the machine and test dial To run the test press the Modem button and then press Test Dial Using the main keypad enter a phone number to be dialed for example your cell phone number and then press lt Enter gt The modem should dial out to the number you entered To end the call press Modem Hangup In most cases a failure during the modem test will relate more to phone line problems rather than the mode
26. Through normal use dust can collect on the sending side of the sensor pairs causing the readings to skew which can cause COOxx errors Depending on environmental conditions at the machine location Tranax recommends periodic cleaning of these sensors to prevent errors or to correct error conditions Specifically CO083 84 85 C0012 and COO2x errors have been shown to be caused by contaminated sensors Particularly the sensors located at the exit gate Each sensor pairs contain a sending sensor and a receiver The sending sensor looks like a clear LED mounted to a circuit board As shown at right To clean the sensor simply wipe the surface using a cotton swab Q Tip or any clean soft cloth It is not necessary or recommended to use a solvent Dust contamination is not always visible 1700wW revt a A AA Tranax 2009 Do Not Distribute D 1 TRAN lt q Appendix E Preventative Maintenance CDU Operator Manual MCDU Sensor Locations Front Top There are 3 sensors located behind There are 2 sensors located in the rear the metal bracket directly above the inside portion of the dispenser Open Reject Bin These can be reached by the lid of the dispenser and reach inserting a cotton swab through the between the belts Be careful to not front bracket bump the top sensor boards Tranax 2009 Do Not Distribute D 2 TRANAX Appendix E Preventative Maintenance CDU Operator Manual MCDU Sensor Locations Rear Th
27. Tranax 1700w Operator Manual TRANAX www tranax com Table of Contents Operator Manual TABLE OF CONTENTS 1 INTRODUCTION 1 1 Features 1 1 1 About the Tranax 1700w 1 2 Specifications Tranax 1700w Specifications 1 2 1 Dimensions and Component Locations LCD amp Customer Keypad Cash Dispensing Unit Receipt Printer Main Control Board Operating Environment 1 3 Warranty Service 2 INSTALLATION 2 1 Tranax 1700w Installation 2 1 1 Unpacking 2 1 2 Physical Installation 2 1 3 Hardware Setup a ae a Pe E A HAuKRWN WWJ Ww DU m A GRAMMING nitial Setup 1 1 Accessing the Operator Function Menu 1 2 When An Error Occurs 1 3 EPP Keypad e Host Setup Menu 1 Key Management 2 Set Host Telephone Number 3 Set Terminal ID Number 4 Health Check Message 5 Connect Timer 6 a 8 WWW gt i 3 2 Remote Monitor Trial Day Total Host Processor Mode e System Setup Menu 1 Set Clock 2 ISO 1 2 3 En Disable 3 Optional Languages 4 Change Passwords 5 Modem Setup 6 7 8 HWWWWWWWW JTNNNNNNNN UJ UJ Modem Test RMS Ring Count Serial Number ustomer Setup Menu 1 Change Message 2 BIN Lists 3 Optional Function 4 Surcharge Mode 5 Advertisements CQ WWWWWWW WwW KH wnwwnwww ww UJ D WWW WW ARAARAA 1700w Revi ti sti OS TDAN A A Tranax 2009 Do Not Distribute TRAN Q Table of Contents Operator Manual 3 5 Transaction Setup 3 5 1 Dispense Limit 3 5 2 Denominati
28. ace according to the anchor holes on the bottom of the ATM secure the anchor bolts snugly Do not over tighten anchors as it may distort the vault and cause problems with the door linkage 2 1 3 HARDWARE SETUP Verify the power voltage 115 220V to be used and set the appropriate voltage on the power supply Default will be 115V The default setting should be 115V Step 2 Verify that the telephone line to be used for the ATM is in proper working order Tranax recommends the use of shielded CAT5 phone line in locations with close proximity to other appliances Open the security door and remove any shipping materials and note any warning or installation instructions See page 4 1 for assistance Use this key 2 included to open the top and bottom bezels Cassette key removable cassette Cassette key fixed cassette 1700w Rev 1 Tranax 2009 Do Not Distribute 2 2 Section 2 Installation Operator Manual Remove the cash cassette from the box removable cassette dispensers only Fill the cassette or cash drawer with the appropriate amount of notes and carefully place it in the Cash Dispensing Unit Place the appropriate denomination label on the front of the cassette See page 4 9 for instruction Before closing the vault thoroughly test the combination lock by locking and unlocking the lock several times It is much easier to diagnose potential lock problems before shutting the door Open the top of t
29. all settings are returned to default USE CAUTION WITH THESE FEATURES DATA LOST CANNOT BE RECOVERED 1700w rev 1 7 Tranax 2009 Do Not Distribute B 1 TRANAX Appendix C TDES Key Installation Operator Manual APPENDIX C TDES Key Installation TDES Master Key Installation Triple Data Encryption Standard or TDES was designed as a way to strengthen the security of the master key by upgrading from a 16 bit key to a 32 bit key In addition to the required software changes to support the TDES the specification calls for a pin pad to encrypt any data sent between the keypad and the CPU In this new configuration the master keys are stored securely within the pin pad rather than the mainboard as done previously Hardware Specification Tranax 1700w with PCI EPP Encrypted Pin Pad Installation Procedure To access the Key Management menu from Host Setup you ll need to enter the Secure Mode Password parts 1 and 2 See page 3 6 for Secure Mode instructions Default Secure Mode password is Part 1 000000 Part 2 000000 Access the Key Mode selections by entering the operator function menu ENTER CLEAR CANCEL 1 2 3 see operator manual KEY MODE DES KEY INDEX 0 Are a ah Enter Master Password and choose Host MAC KEY CHECK SYM 0000 Setu p PWD Note Master Password is required to change master key CANCEL TO RETURN NOTE You must change the Secure M
30. alling the cassette If anything beyond gentle force is required while handling the cassette contact your service personal 1700w Rev 1 Tranax 2009 Do Not Distribute 4 12 TRANAX Section 4 Operation Operator Manual Open the cassette using the key shown in Section 2 page 2 2 Pull back on the cash plate and load the bills against the rollers at the back of the cassette If you pull the cash plate back all the way it will lock at the front of the cassette Push the green lever on the cash tray to release TIPS ABOUT ADDING BILLS Fan the notes so that the notes are not sticking together Remove all the notes with holes or notes that are torn Unfold the folded notes Place all the notes correctly O prp PLAM WIE V SIDE WIE NOTE FEED DIRECTION INCORRECT LOADING CORRECT LOADING 1700w Rev 1 Tranax 2009 Do Not Distribute 4 13 TRANAX Section 4 Operation Operator Manual 4 2 4 Emptying the Reject Bin To open the reject bin pull back on the tabs located on the sides of the reject bin door E j EE LUO aa laa a Remove any notes found in the reject bin and i close the door by pressing it shut Remember to include the number of bills found in the reject bin when settling the cassette 1700w Rev 1 Tranax 2009 Do Not Distribute 4 14 TRANAX Section 4 Operation Operator Manual 4 2 5 Loading the Receipt Paper Open the to
31. ant to show up and turn it ON Windows XP users Before creating the file in step 2 you may need to change your file options Open a folder and click on Tools select Folder Options Folder Options Make sure Folder Options match General Wiew File Types those shown here Specifically Folder views the Hide extensions for known ou can apply the view such as Details or Tiles that WOU are Using for this folder to all folders file types option which needs Beep to be unchecked Rey eens If these options are not set as cp earan A properly the update acu file Automatically search for network folders and printers Display file size information in tolder tips m ay not fu n ctio n causin g th Display simple folder view in Explorer s Folders list grap h ICS to not loa d Display the contents of system folders Display the full path in the address bar Display the full path in the tithe bar C Do not cache thumbnails 9 Hidden files and folders Do not show hidden files and folders Show hidden files and folders C Hide extensions for known file types Restore Defaults 1700w rev1 a AAA Tranax 2009 Do Not Distribute D 3 TRAN Appendix E Preventative Maintenance CDU Operator Manual APPENDIX E CDU Maintenance Dispenser Sensor Cleaning Instructions The Tranax MCDU and TCDU dispensers contain several optical sensors used to count and measure notes as well as time note delivery
32. ber of revolutions any number is turned beyond the index the entire series of combination numbers must be re dialed DO NOT TURN BACK TO REGAIN A PROPER ALIGNMENT WITH THE NUMBERS Each time a selected number is aligned with the opening index a revolution is counted Please contact your distributor or consult manufacturers lock manual for default lock combination Step 1 Turn the dial to the LEFT stopping when the first number is aligned with the opening index the FOURTH time Step 2 Turn the dial to the RIGHT stopping when the second number is aligned with the opening index the THIRD time Step 3 Turn the dial to the LEFT stopping when the third number is aligned with the opening index the SECOND time Step 4 Turn the dial slowly to the RIGHT until the bolt retracts TO LOCK Turn dial to the LEFT at least four full revolutions CAUTION Before closing the vault door try the new combination several times using the opening index 1700w Rev 1 Tranax 2009 Do Not Distribute 4 5 TRANAX Section 4 Operation Operator Manual Changing to a New Combination To make up a new combination select 3 sets of numbers of your own choosing e DO NOT USE NUMBERS BETWEEN O AND 20 FOR YOUR LAST NUMBER e DO NOT USE NUMBERS ENDING IN 0 OR 5 e DO NOT USE NUMBERS IN A RISING OR FALLING SEQUENCE e g 35 50 75 Insert Figures 3 Step 1 Using the changing index dial the existing combination as explained in paragraph
33. ble The ATM will dial out to report out of service condition Disable The ATM will NOT dial out to report out of service condition Tranax 2009 Do Not Distribute 3 10 TRANAX Section 3 Programming Operator Manual RMS PASSWORD Remote monitoring is protected by a password that is checked when incoming calls from RMS occur If the password does not match from an incoming RMS call the call will be disconnected The default password for RMS access is 333333 To change the password press the password button and you will be prompted to enter your Master password After entering your Master password you will be prompted to enter the new RMS password must be 6 digits and then enter it again for verification If you ever forget the RMS password press password and follow the procedure again REMOTE PHONE 1 2 This is the number the ATM will call REMOTE PHONE 1 if there is an out of service condition Press the button for either number and enter the number for the computer you want the ATM to call ALPHABET LOWER gt F Using the numbers on the keypad HKN press the first number of your r 5 phone number You can use the lt SPECIAL gt keys on the keypad to move PRESS CLEAR TO DELETE PRESS ENTER TO ACCEPT back and forth to correct any CANCEL TO RETURN mistakes or edit existing numbers RING COUNT This setting determines how many rings will elapse before the ATM will answer the phone While this can be
34. cessor at a set interval Check with your dealer or processor to determine if they are prepared to receive this type of messaging To enable simply access the menu from Host Setup Use the Host Send button to enable or disable the feature and the Message Send Interval button to set how often the machine will broadcast its status in hours NOTE When using Standard 1 processing mode an option for Extended Health Check will appear This option is for 4 cassette dispensers and is not used in the 1700w 3 2 7 REMOTE MONITOR Remote Monitoring is the ability to dial into your ATM and send or retrieve information using Tranax Remote Management Software RMS RMS RECEIVE RMS RMS SEND EN DISABLE EN DISABLE RMS SEND CHANGE RMS PASSWORD RMS DEVICE CANCEL TO RETURN RMS EN DISABLE This will allow the ATM to be monitored remotely Enable The ATM will answer incoming RMS calls Disable The ATM will not answer any incoming calls RMS SEND This feature causes the ATM to dial out to a computer running RMS software to report a malfunction a fatal error or an out of service condition Any time the ATM goes out of service for longer than 3 minutes it will call the number programmed at Remote Phone 1 and then Remote Phone 2 if Remote 1 is busy It will attempt this call 3 times In order to use this feature you MUST have a PC with a modem and a dedicated phone line running RMS software available 24 hours a day Ena
35. ct your distributor immediately if you see any shipping damage Verify the contents carefully with the packing list to be sure all items listed are included Notify your distributor of any shortages 2 1 2 PHYSICAL INSTALLATION To install the Tranax 1700w ATM review the following steps Place the system on a flat surface The system has a tendency to tip over if the Surface is over 10 degrees Be careful when opening the top or bottom of the machine as it will be off balance Use the holes in the bottom of the vault to mark and drill the appropriate sized holes for the anchors you will be using Anchors are not included Tranax does not recommend a particular size or type of anchor as each installation is different however maximum anchor diameter is 1 2 Install the anchors into the ground according to the anchor bolts locate sheet 4 places See manufacturer s instructions for anchor installation Place the 1700w ATM on top of the anchors Open the Security cover with the key provided See page 4 1 for Opening and Closing instructions 1700w Rev 1 Tranax 2009 Do Not Distribute 2 1 Section 2 Installation Operator Manual Using the supplied combination see lock manual for default combination open the security Door This combination should be changed as soon as possible Refer to page 4 5 dial or 4 7 electronic for instructions on opening or changing the lock Step 7 After the anchor nuts are in pl
36. e a Host time this is the local time for the processor and may be different from local time at the ATM To set the clock simply press the Set Clock button and press the key corresponding to the function you want to set month day year etc NOTE The ATM will not automatically adjust for daylight savings time You must set this manually if you wish it to change SET TERMINAL DATE AND TIME SET MONTH MINUTE CANCEL TO RETURN Tranax 2009 Do Not Distribute 3 12 TRANAX Section 3 Programming Operator Manual 3 3 2 OPTIONAL LANGUAGES The Tranax 1700w ATM supports 3 on screen languages English French amp Spanish The optional languages will display on the welcome screen then the customer will be prompted to choose a language to be used for the rest of that transaction NOTE The optional languages are displayed on screen only and do not print on the receipt or journal Receipts journals and operator menus are always in English To enable or disable a language simply press the button next to the language you wish to change ENGLISH SPANISH CANCEL TO RETURN 3 3 3 SPEAKER VOLUME The 1700w speaker volume is adjusted via a screw located on bottom right corner on the main circuit board located on the back side of the LCD panel insert a small screwdriver into the volume adjustment and turn left softer or right louder 1700w Rev 1 Tranax 2009 Do Not Distribute 3 13 TRAN s Sect
37. e and enter 25 from the keypad press enter to set The current number of bills will now be 25 Tranax 2009 Do Not Distribute 4 17 TRANAX Section 4 Operation Operator Manual DAY TOTAL start 01701 2009 05 34 05 Today 01 05 2009 07 16 52 TERMINAL 123456670 TERMINAL TOTALS Count of vvithdravweal Count of Balance Count of Transter Count of Non Cash Amount of Dispense Amount of Non Cash Amount of surcharge HOST TOTALS Count of vvithdravwal Count of Balance Count ot Transter Count of Non Cash Amount of Dispense Amount of Non Cash Amount of surcharge The Day Total function keeps a running total of the ATMs transaction activity When you press day total the ATM will print a report showing transaction totals Starting from the last time a day total was done until now At the same time the 1700w will dial into the Host Processor and retrieve their totals for the Same time period To the left is an example of a Day Total Report Once the report is printed the ATM will reset these values to 0 and begin recording from this point One thing to keep in mind when doing a Day Total is that the Host or Processor cuts off their transactions at a certain time every day If you do a Day Total report before or after the processor has done their cut off you may see discrepancies between what the terminal had reported and what the host reports To avoid this talk to your dealer and find the approxi
38. e index If you enter Part A on index 2 and Part B on index 3 the key will not be complete Use the Check Key function shown above to determine where your keys parts have been entered If entering a Unique key next you ll be prompted to enter the key serial number This 10 digit number is found on the paperwork containing your master key s If the number the processor has provided is less than 10 digits you ll need to add zeros to the beginning of the number to equal 10 digits A uN Oee In the example shown at left the serial Left Part 4536 5A3C D349 AB27 Right Part 2352 6AD3 FICC 628A number is 235913 This 6 digit number Left Check Digit 81D3 Right Check Digit 712A would be changed to 0000235913 to Single DES Encryption uses left part only create 10 digits The next step is to enter the master key itself If you are using TDES you ll need to enter the left portion first After entering the key you ll be prompted to enter it a second time for verification 1700w rev 1 N Tranax 2009 Do Not Distribute C 4 TRAN X Appendix C TDES Key Installation Operator Manual Date Stamp 05 15 2003 The 16 digit alpha numeric key is Serial Digits L 95D1 R B8A4C 3D E130AB entered using the pin pad only eft Part 4536 5A3C D349 AB27 2 Right Part 2352 6AD3 FICC 628A Left Check Digit 810 Right Check Digit 712A Letters are entered by using the arrow Single DES Encryption uses left part only and function keys
39. erator Function menu depending on which password you entered operators service lt r master you may not see certain functions For example if you use an operator password seu you will not see the Host Setup button as CANCEL TO RETURN you will not have access to that menu Tranax 2009 Do Not Distribute 3 2 TRANAX Section 3 Programming Operator Manual 3 1 2 WHEN AN ERROR OCCURS When an error occurs please press ENTER CLEAR CANCEL 1 2 3 NOTE If the machine goes out of service the error code will not always appear on the screen If you do not see an error code enter operator function and go to reports Look in the error summary for error codes ENTER PASSWORD will be displayed Enter the Master Service or Operator Password to continue Contact your distributor for default THEN PRESS ENTER passwords Remember to press ENTER key after typing password When the screen is in current display press 20004 OP key to access the OPERATOR FUNCTION Tranax 2009 Do Not Distribute 3 3 TRANAX Vault Door Open DEV INI Section 3 Programming Operator Manual 3 1 3 EPP KEYPAD Fig 1 Tranax 1700w keypad and LCD display NOTE LCD Keypads are no longer used for Master Key letters Please see addendum included with this manual Shift Status 0 1 2 3 4 5 6 7 8 9 Space A D G J M P T W F1 Upper Q B E H K N R U X Z C F I L O S V Y Alphabe
40. ere is a sensor located on the lower rear portion of the dispenser Bf 1700w re sss a A AA Tranax 2009 Do Not Distribute D 3 TRAN Appendix E Preventative Maintenance CDU Operator Manual TCDU Sensor Locations Front The TCDU or 800 note fixed cassette has sensors located in the front of the dispenser visable when you open the vault door mM PADAS W wh T S S SW P 7 1 atl a HS r SSN Se 6 z RN Cae dA is we IM y ij hie ae rd These lower sensors are hard to see in this picture they are just behind the metal plate containing the double detect module Tranax 2009 Do Not Distribute D 4 TRANAX
41. ervice personal To print the report press the Print All Setup button when the report is finished it will prompt you to press Enter to return to the Reports Menu ERROR SUMMARY This report is a running total of all errors that have occurred to your ATM It lists the errors by the number of times they occurred Sometimes your machine can go START 01 01 09 12 59 01 out of service and no error code is ERROR CODE i A 3000A displayed usually with F0001 communications problems If this happens check the error summary as the code will be displayed here You can print these errors To the left is a sample of an error summary CANCEL TO RETURN report Press Clear to clear the report and start over This can be useful if you have a machine were multiple errors are occurring If you clear the error codes and then attempt a transaction if that transaction fails the error summary will only show those errors that occurred during that last transaction You can also print the error summary list by pressing the Print button STATISTICS This report keeps running averages of transaction information including e Withdrawal Transactions per WITHDRAWAL TR DAY day l BALANCE TR DAY e Non Cash withdrawals per day TRANSFER TR DAY if enabled NON CASH TR DAY o Balance Transactions per day e Transfer Transactions per day e Notes Dispensed per day e Surcharge amount collected per day DISPENSE AMOUNT DAY NON CASH AMOUN
42. feed lever open Receipt paper empty Thermal printer is overheated Cash Dispenser detects bills prior to dispensing Card Swipe Error Receipt Printer feed lever open during operation Thermal printer is overheated during operation Receipt paper jam Receipt paper is empty Receipt paper is jamming during loading Receipt Printer cutter error Printer connection error Surcharge Cancel Exit sensor is not cleared Reject gate timing sensor not cleared Both reject gate and exit sensor not cleared Undefined Double detect sensor is not cleared 1 cassette inlet sensor not cleared Cassette exit sensor L R Remove and replace cassette Check the micro switch located on the inside left wall of the dispenser Replenish the cash If using less than 75 bills disable the Low Cash Warning in the Transaction Setup Menu Empty the Reject Bin If the bin is empty do a Day Total and then a Cassette Total If that doesn t help check AP BIOS and CDU ROM versions Check vault door switch located upper left corner check that black and white 2 wire connector is properly connected at rear of main board Bend switch forward to aid closing problems Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer Remove printer to locate difficult jams Close the feed lever on the printer Replenish the paper roll Contact manufactu
43. for the ATM Step 1 Perform the DAY TOTAL and CASSETTE TOTAL functions in the OPERATOR FUNCTION MODE Step 2 Open the security door Remove the cash from the Cash Cassette and Cash Reject bin Step 3 Print the Journal Step 4 If the result of the DAY TOTAL and CASSETTE TOTAL does not match the amount counted in the Cash Cassette refer to the Journal for verification Step 5 Turn the power off and close the security door WOOwRviI Og Tranax 2009 Do Not Distribute 6 8 TRANAX Section 6 Customer Transactions Operator Manual 6 6 ERROR RECOVERY If an error occurs the following screen will be displayed To access the Operator Function menu press the following keys in order lt Cancel gt then Vault Door Open lt Clear gt then lt Enter gt then 1 then 2 then 3 femmer _ Co Verify the Error that has occurred through the ERROR CODE of the REPORT MENU in the OPERATOR FUNCTION menu and perform the corrective action then press the DEVICE INITIALIZE screen key CANCEL TO RETURN If the Error is not corrected after resetting contact your service personnel WOOwRviI og Tranax 2009 Do Not Distribute 6 9 TRANAX Appendix A Error Codes Operator Manual APPENDIX A ERROR CODES ERROR ERROR DESCRIPTION CORRECTIVE ACTION CODES Unable to load a cassette Low Cash Reject Bin full Vault Door is open Receipt paper jam Receipt
44. g shared with another phone device FAX POS phone Verify host phone number See D170x Verify host phone number call line with handset and check for busy signal See D170x Check modem Contact host processor Verify RMS settings Host Setup See D170x Load notes into the cash cassette use Add Cassette function in Settlement Set Surcharge owner Customer Setup Set Surcharge amount Customer Setup Set refresh timer Customer Setup Set Advertisement text Customer Setup Set Dispense limit Transaction Setup Valid Denomination are 10 20 50 100 Transaction Setup Check the Fast Cash amount Transaction Setup Check Master Key index verify checksum Host Setup 1700w Rev 1 Tranax 2009 Do Not Distribute A 5 TRANAX Appendix A Error Codes ERROR CODES FOOOA FOOOB FOOOC FOOOD FOOOE FOOOF FOO10 FOO11 F0013 ERROR DESCRIPTION Master Key is empty Host Telephone Number is not set Error Retry timer is not set RMS Password is not set when RMS is enabled RMS phone number is not set when RMS send is enabled Terminal ID is not set Routing ID is not set Master Key Serial number is not set NVRAM Failure Serial Number not Set Master Password left at default 1700w Rev 1 Tranax 2009 Do Not Distribute Operator Manual CORRECTIVE ACTION Check Master Key checksum reinject key Host Setup Set Host Telephone Number Host
45. ge menu displays the current rate at which customers are charged per transaction the person or account that the surcharge funds are sent to and whether or not the option to surcharge is enabled or disabled The information programmed here must match the information given to the processor at the time the account was created When the ATM dials into the processor for any reason it compares the information the processor has on file with what is programmed in this section If there is a discrepancy the ATM will automatically update its surcharge information based on the processors records For example If your ATM is set with the processor to charge 1 50 per transaction and you manually enter 2 00 into the surcharge amount as soon as the machine connects to the processor it will revert back to 1 50 You must contact the processor if you wish to make changes to the surcharge information SURCHARGE MODE ENABLE DISABLE SURCHARGE OWNER AMOUNT PERCENT INPUT SURCHARGE AMOUNT CANCEL TO RETURN To set the surcharge parameters begin by entering the Surcharge Mode menu from the Customer Setup menu The bottom of the screen displays the current status of each surcharge parameter DISABLE ENABLE This button toggles the surcharge option on and Off AMOUNT To set the surcharge amount press the amount button and type the dollar amount using the main keypad Next set the decimal point using the Enter key on the keypad Then type the ce
46. he ATM Place the receipt paper in the Receipt Printer The paper prints only on one side shiny side always check the roll when you install paper Place the roll so that the coated side shiny side will be facing up See page 4 12 for paper loading instruction Step 7 Connect the Power cable and the telephone cable to the appropriate outlets on the wall Verify that the AC power outlet is grounded If you are installing the illuminated topper make sure to completely install the power cord into the A C Out plug on the power supply The socket takes an extra push to fully seat the plug Step 8 Turn the power on and verify that all systems are operational If any part on the system or its programming is not operational an error code will be displayed If an error code is displayed corrective action will be listed below it If the error cannot be corrected please contact your distributor If no error code is displayed enter the Operator Function Menu and view the Error Summary see programming section 1700w Rev 1 Tranax 2009 Do Not Distribute 2 3 Section 3 Programming Operator Manual SECTION 3 PROGRAMMING 3 1 INITIAL SETUP 3 1 1 ACCESSING THE OPERATOR FUNCTION To access the Operator Menu you do not need to hold down the 3 keys CANCEL CLEAR ENTER and then press 1 2 3 Just press the following keys in order ENTER CLEAR CANCEL 1 2 3 Note The Operator Function menu can only be acce
47. hedule allows you to force the ATM to update configuration with the host upon boot up You might use this command if the terminal gets consistent Key Errors and you want to force download of a new working key Tranax 2009 Do Not Distribute 3 31 TRANAX Section 3 Programming Operator Manual The ATM IP information is set using the menu found at Operator Function Menu gt System Setup gt Device Setup gt ATM TCP Setup This menu is only active if you have the communication mode set to TCP See page 3 24 CHANGE TCPIP MODE APPLY CHANGE IP ADDRESS CHANGE SUBNET MASK CHANGE PING DEFAULT GAY TO HOST CANCEL TO RETURN These settings will be dependant on the network connection available at the location where the ATM is deployed It may be necessary to contact the ISP or Network provider for the location to determine how this should be set TCPIP Mode DHCP or STATIC IP NOTE a Static IP address will be required if you intend to use TranRMS monitoring software with this ATM Change IP Address Enter the ATM IP address here for static IP or this field will automatically populate if DHCP is used to obtain an IP automatically Subnet Mask and Gateway These values will be provided by your ISP Network Provider and refer to the Router that you ll be connecting to Ping to Gateway This is a test which will ping the Router and verify communication between the ATM and the network If this test fails then the
48. hich will appear at the top of each receipt WELCOME MESSAGE WELCOME RECEIPT MSG HEADER1 RECEIPT HEADER Li RECEIPT HEADER2 L2 L3 RECEIPT L4 HEADER3 PRINT HEADERS ON REPORT RPT HEADERS CASSETTE DAY TOTAL VERSION ETC RECEIPT ENDISABLE HEADER4 CANCEL TO RETURN mowed ween nag Tranax 2009 Do Not Distribute 3 20 TRANAX Section 3 Programming WELCOME MESSAGE ALPHABET UPPER ALPHABET LOWER NUMBER SPECIAL PRESS CLEAR TO DELETE PRESS ENTER TO ACCEPT CANCEL TO RETURN RECEIPT HEADER ALPHABET UPPER ALPHABET LOWER Q VA NUMBER SPECIAL 1234567 8 PRESS CLEAR TO DELETE PRESS ENTER TO ACCEPT CANCEL TO RETURN 1700w Rev 1 Tranax 2009 Do Not Distribute W X Y 9 Operator Manual Once you have selected Welcome Message from the Change Message Menu you will be prompted with the following screen Once you have selected Receipt Header from the Change Message Menu you will be prompted with the following screen See the above instructions for navigating this menu Section 3 Programming Operator Manual 3 4 2 BIN LISTS BIN numbers are card numbers that you have preset with your processor to not be Surcharged You must set this up with your processor who will then give you numbers to enter in the list These numbers will reference cards that you wish to not be charged a surcharge for transactions The ATM will hold up to 96 numbers 0 95 If you
49. ic CANCEL TO RETURN Tranax 2009 Do Not Distribute 3 27 TRANAX Section 3 Programming Operator Manual 3 5 TRANSACTION SETUP DISPENSE LIMIT DISPENSE LIMIT DENOMINATION DENOMINATION FAST CASH S LOW CURRENCY CHECK LOW CURRENCY CHECK CANCEL TO RETURN 3 5 1 DISPENSE LIMIT The dispense limit is the maximum amount of money a customer can withdraw in a Single transaction The ATM will dispense a maximum of 40 notes per transaction So the dispense limit can be a maximum of 40 times the denomination of notes your using For example If you are dispensing 10 bills the maximum dispense limit is 400 If you are dispensing 20 bills the maximum dispense limit is 800 Maximum is 900 using either 50 or 100 bills To set the dispense limit press the Dispense limit button and then enter the number using the keys on the main keypad Press Enter key to set the value mowed wees ag Tranax 2009 Do Not Distribute 3 28 TRANAX Section 3 Programming Operator Manual 3 5 2 DENOMINATION CASSETTE 2 CASSETTE 4 CST1 CST2 CST3 CST4 CANCEL TO RETURN The Denomination is the type of bill that each cassette will be dispensing The ATM offers a second cassette as an option This second cassette can be programmed to dispense notes it can also dispense a preset number of bill sized coupons with each transaction and finally it can dispense a value coupon where you would set the value
50. ion 3 Programming Operator Manual 3 3 4 ISO 1 3 EN DISABLE The ISO Tracks are the three tracks available for the card swipe head to read The ATM is already defaulted to read from Track 2 which is why it s not shown This parameter should not be changed Changing the ISO tracks can cause the ATM to not read cards properly DISABLED DISABLED CANCEL TO RETURN 3 3 5 CHANGE PASSWORDS The ATM uses three passwords to provide security to the operator menu system These are Operator Service and Master e Operator Password allows access to basic menu structure e Service Password allows access to basic and diagnostic menus e Master Password allows access to all menus including setup parameters The operator password can be changed by anyone with the current operator password The service and operator passwords can be changed by anyone with the service password The master password can only be changed by someone with the current master password Any password can be changed using the master password For example if you have lost the operator or service password you can use your master password to change them Simply enter the master password when it requests the operator or service password and then enter the new password You are required to change the master password from default before the ATM can go in service Tranax 2009 Do Not Distribute 3 14 TRANAX Section 3 Programming Operator Manual OPERATOR SERV
51. is for source of rejected notes long note double detect etc Check reject analysis for cause of rejected notes Verify count of notes in the cassette against the settlement Most common reason is cassette is empty Verify that there are notes in cassette 1 Check the quality of the notes and condition of the pick rollers Check setup of CDU in Operator Menu dispenser may need reprogramming Clear the note path of any notes or obstructions Check cassette and verify that it s inserted properly Check cassette and verify that it s inserted properly AP did not validate dispense command This is an AP software fault not CDU Check reject analysis and verify test dispense Check for notes where the cassette engages the dispenser Check condition of double detect module Check quality of notes and pick rollers Clear any jammed notes or obstructions from the exit sensor Clear any jammed notes or obstructions from the exit sensor mismatch of rejected notes 1700w Rev 1 Tranax 2009 Do Not Distribute A 2 TRANAX Appendix A Error Codes ERROR ERROR DESCRIPTION CORRECTIVE ACTION CODES Undefined 2 4 cassette fails to pick up notes 3 cassette inlet sensor not cleared 3 cassette inlet sensor not cleared Note jam at 2 cassette exit 4 cassette inlet sensor not cleared 4 cassette inlet sensor not cleared Note jam at 4 cassette exit 4 cassette fails to pick up notes 4 casse
52. ke to check their balance before each transaction Tranax 2009 Do Not Distribute 3 23 TRANAX Section 3 Programming Operator Manual 3 4 4 CHANGE PROCESSOR Host Processor selection changes the communications protocol to specifically match your particular processor In most cases this is set at the factory when your machine is ordered however in the event that the machine needs to be reprogrammed for a new processor it may be necessary to change the processor mode NOTE You do NOT need to clear NVRAM to access the Change Processor menu To access the Host Processor mode enter the Customer Setup menu using the Master Password COMMUNICATION COMMUNICATION MESSAGE FORMAT MESSAGE FORMAT CANCEL TO RETURN Communication modes are Modem dial up uses on board modem TCP IP Standard TCP IP VISA FRAME TCPIP ACK CONTROLLED TCPIP SSL PASS THROUGH See section 3 31 for TCP IP Setup Instructions Use the Message Format button to select the appropriate Host Processing Mode Available formats are Standard 1 Tranax Spec Standard 2 CSP200 Emulation Standard 3 Extended Message EPS If Standard 3 is selected you ll see a Standard 3 Options button which will give access to the Extended Messaging options Contact your distributor or processor for which mode is appropriate Tranax 2009 Do Not Distribute 3 24 TRANAX Section 3 Programming Operator Manual 3 4 5 SURCHARGE MODE The Surchar
53. ll be prompted on the screen that the total has printed and to press the Enter key to return to the menu Liispensed Rejected Tested Remaining coor Fee eo Se TRIAL CASSETTE TOTAL TRIAL DAY TOTAL These reports are identical to pressing Day Total or Cassette Total the only difference being that they will not zero out the amounts This report is useful if you wish to know current Total statistics without closing them out To run these reports Simply press the button and the report will print Press Enter when finished to return to the Settlement Menu NOTE Trial Day Total can be set to process automatically at a preset time See Section 3 2 7 for information on automated scheduling of a Trial Day Total 1700w Rev 1 Tranax 2009 Do Not Distribute 4 19 Section 4 Operation Operator Manual 4 4 JOURNAL MENU PRINT VIEW JOURNAL JOURNAL LAST MARK X JOURNAL JOURNAL READ CLEAR TRAN SEQUENCE CANCEL TO RETURN The Journal is an electronic record of all transactions errors and some programming changes made to the ATM Depending on the size of each entry the memory can hold up to 40000 records Each entry into the journal is indexed with a 5 digit sequence number starting with lt 00000 gt Once the journal memory has reached it s maximum limit it will begin to overwrite the oldest entries You will not be warned of this therefore it is critical to make sure to download or print your journal often
54. ll be covered by a limited 90 day warranty provided the warranty registration card is completed and returned to Tranax within 10 days of installation Should the lock fail under normal use Tranax will replace the lock only Services required to open the vault and or replace the lock are at the expense of the ATM owner WHAT IS NOT COVERED Power cable and modem cable Key lock and key Plastic Bezels Software upgrade Receipt printer jam Note jam Forgotten password or combination of lock Any damages from misuse improper installation and vandalism Any damages from brown out or low power lightning or any other acts of God Your distributor dealer may offer an enhanced or extended warranty in addition to the original manufacturers one year warranty Once the manufacturers warranty has expired all claims for warranty service must be resolved directly between the distributor dealer and the ATM owner OBTAINING SERVICE If you have any problems or questions about your Tranax ATM your dealer or distributor is your primary contact for assistance service Your manufacturers warranty is provided through your dealer or distributor 1700w Rev 1 4 Tranax 2009 Do Not Distribute 1 8 TRANAX Section 2 Installation Operator Manual SECTION 2 INSTALLATION 2 1 Tranax 1700w INSTALLATION 2 1 1 UNPACKING Once the ATM is unpackaged do not discard the packaging materials until you have verified any shipping damage claim Conta
55. luded in the Open Me First Box The LA GARD LG Basic series electronic lock uses a touch key pad for all lock functions Power is supplied to the lock via a standard 9 volt Alkaline battery which contained within the external portion of the lock The lock will warn of low voltage by repeatedly beeping TO UNLOCK FROM DEFAULT COMBINATION Step 1 Press the default combination one button at a time see lock manual or consult your dealer for default combination A beep is heard following each key press Step 2 If the combination is entered correctly a double beep is heard and the internal lock solenoid will click indicating that the lock is open and the vault handle my now turn Step 3 If the wrong combination is entered a triple beep will be heard If the correct combination is not entered within 4 consecutive attempts a 5 minute delay or lock out will begin During this time the led at the 2 o clock position on the face of the lock will flash at 10 second intervals In addition any key press will respond with a triple beep Once the 5 minutes has elapsed 2 more consecutive failed attempts will restart the 5 minute timer WARNING While orienting yourself with the lock making changes to the lock programming including changing the combination ALWAYS work with the vault door open Do not close the vault until the lock has been thoroughly tested Tranax does NOT program a master combination 1700w Rev 1
56. m circuit itself 1700w Rev 1 A Tranax 2009 Do Not Distribute 5 1 TRAN lt Section 5 Diagnostics Operator Manual KEYPAD This tests the keypads of the ATM Press the Key Matrix button and a map of all keys will display on the screen Press the different keys on each keypad main and LCD and the appropriate key will blink on the screen Pressing the lt Cancel gt key on the main keypad will stop this test and return to the diagnostics menu CARD READER This will test the three tracks of the card scanner to ensure they are reading properly Press the Card Scan Button you will see a screen displaying the three ISO tracks Swipe your ATM card or any card with a magnetic stripe and the information from that card will appear on the appropriate track During normal operation of the ATM only ISO Track 2 is read however during the card swipe test all three tracks are read at once AGING The aging test is used at the factory to test machines prior to shipping and for quality control Selecting this test will cause the machine to perform all self tests for an unlimited amount of time You can select the options in the Aging Menu for which tests to perform what interval number of times you want the tests to run RPU ACT SET my YES NO INTERVAL RPU ACT CDU ACT SET YES NO CDU ACT COUNT NOTE CNT INTERVAL NOTE COUNT COUNT START CANCEL TO RETURN 1700w Rev 1 4 Tranax 2009 Do Not Distribute
57. master key only 2 32 digit master keys entered in 16 digit pieces Part A left and right and Part B left and right with 2 Ee additional 16 digit numbers entered as MAC Part A and Part B Unique Key modes use a unique 10 digit serial number that is entered before each half of the master key to allow the processor to bind the key to the terminal ID automatically In cases where the processor provides a serial number that is less than 10 digits zeros must be added at the beginning of the number to equal 10 digits 1700w rev 1 Tranax 2009 Do Not Distribute C 2 TRAN Appendix C TDES Key Installation Operator Manual 2 Enter Master Key Master Key security requires that no one person has access to all parts of the key To ensure this the processor will provide keys in separate sealed envelopes sometimes referred to as key components Each envelope contains either one or two 16 digit keys and in the case of unique key a serial number The diagram below shows a Sample Unique Key TDES master key Date Stamp 05 15 2003 Serial 235919 Digits L 95D1 R 84C 3D E1S0AB Left Part 4536 SASC D349 AB27 Right Part 2352 6AD3 FICC 628A Left Check Digit 81D3 Right Check Digit 712A Single DES Encryption uses left part only Begin by choosing Edit Master Key from the menu Depending on Key Mode the menu prompts for Part A and Part B CANCEL TO RETURN The Edit Maste
58. mate cut off time for your processor Try to do your day totals at this same time Remember that if you do not match your processor the missing transaction s will usually appear on the next total If you are unable to do your Day Total at the same time each day you can program the machine to do a Trial Day Total automatically see section 3 2 7 After the Day Total has printed you will be prompted on the screen that the total has printed and to press the Enter key to return to the menu 1700w Rev 1 Tranax 2009 Do Not Distribute Section 4 Operation Operator Manual CASSETTE TOTAL CASSETTE TOTAL Start 01 01 2009 05 34 08 The Cassette Total function prints a Today 01 05 2009 07 18 52 report detailing the number of bills TERMINAL 12345678 that have been loaded into the cassette and how many bills were CSTI Loaded 100D dispensed either to the customer Dispensed the reject bin or used during a Rejected dispenser test This report will show totals from the last time you ran a Cassette Total to the current date After the Cassette Total has been Tested Remaining Loaded 100 2000 DENA Lispensed U D Rejected Tested Remaining 7 Loaded Dispensed Rejected Tested Remaining Loaded printed all the values will reset to zero NOTE Running a Cassette Total is the only way to clear the Settlement value back to zero bills After the Cassette Total has printed you wi
59. mponent Location 566 1 22 29inch Fig 1 Dimensions WEIGHT 206 Ibs 1700w Rev 1 Tranax 2009 Do Not Distribute 1 2 TRAN x4 Introduction Operator Manual 1 LCD amp Customer Keypad 2 Card Reader Slot 3 Receipt Printer Slot 4 Cash Tray 5 Front Panel 6 Front Panel Lock 7 Security Cover 8 Security Cover Lock 9 Security Door 10 Combination Lock 1700w Rev 1 Tranax 2009 Do Not Distribute Component Location Security Door Handle Cash Dispensing Unit Receipt Printer Main Control Board Ear Phone Jack Power Supply Speaker ADA Board Card Reader TRANAX Introduction Operator Manual 1 2 2 LCD amp Customer Keypad Lighted Topper LCD Panel Function Keys Lighted Transaction Guidance Receipt Printer Card Reader Voice Guidance EPP Keypad Fig 3 LCD amp Customer Keypad LCD Screen Size 7 SVGA TFT LCD Resolution 320 x 240 QVGA Display Characters 40 x 15 Standard Characters 8 LCD Function Keys KEYPAD Certified VISA compliant EPP Encrypting Pin Pad 10 Alphanumeric 4 CANCEL CLEAR ENTER BLANK Keypads Voice Guidance Port Voice assisted operation available through the headphone jack on the front bezel 1700w Rev 1 Tranax 2009 Do Not Distribute 1 4 TRANAX Introduction Operator Manual 1 2 3 Cash Dispensing Unit Cash Dispensing Unit 1000 Note SCDU CASH DISPENSING UNIT Dispensing Speed
60. need more BIN numbers there is a file that can be created to load several thousand more numbers See Appendix for instructions To enter the BIN numbers select BIN List from the Customer Setup menu The list can hold 2 banks of 30 numbers for a total of 60 Bank O and Bank 1 Press the OTHER button to switch between the banks OTHER CANCEL TO RETURN INPUT ADD BIN To add a number press ADD and input the BIN number with the keypad To remove press REMOVE and type in the BIN number you wish to delete from the list Press OTHER to switch between Bank O and Bank 1 If you wish to view the contents of the BIN list use the Print All Setup report From the Operator Function Menu go to Reports then Print All Setup Any numbers added to the BIN list will be visible from this report NOTE Numbers loaded via the extra BIN file will not display on the Print Setup or any other report CANCEL TO RETURN Tranax 2009 Do Not Distribute 3 22 TRANAX Section 3 Programming Operator Manual 3 4 3 OPTIONAL FEATURES LOCATION NAME LOCATION NAME SELECT RECEIPT SELECT RECEIPT TRANSFER TO CREDIT TRANSFER CHECK BALANCE OPTION CHECK BALANCE TO CREDIT OPTION CANCEL TO RETURN The 1700w ATM offers several optional functions to improve performance and keep the ATM functional in the event of a paper problem jam out of paper etc LOCATION NAME Adding a name to this location will print the name entered on
61. nts using the keypad and finally press Enter to finish mows uw 49 Tranax 2009 Do Not Distribute 3 25 TRANAX Section 3 Programming Operator Manual PERCENT This allows you to set the surcharge amount as a percentage of the overall amount the customer is withdrawing per transaction Check with your processor to make sure that they support this function SURCHARGE OWNER SURCHARGE MODE DISABLE omen SURCHARGE OWNER The surcharge owner can be up to 25 characters long This owner name will appear at the bottom of each transaction receipt AMOUNT PERCENT PERCENT USE CANCEL TO RETURN mowed a wees aag Tranax 2009 Do Not Distribute 3 26 TRANAX Section 3 Programming Operator Manual 3 4 6 GRAPHICS The Tranax 1700w is capable of displaying up to 8 individual graphic screens These graphic files are created on a computer and then downloaded into the ATM either directly at the ATM using a SDRAM card or by using the Tranax Remote Management Software TranRMS When the advertisements are loaded and enabled they will rotate in order while the ATM is waiting for a transaction and also while the transaction is processing There is a timer which allows you to set a delay before switching to the next graphic screen Please see Appendix D at the end of this manual for detailed instructions for creating advertisements Enter the Graphics menu and choose Advertise enable or disable each loaded graph
62. ode Password from default before any changes can be made to Key Management or enter any keys Change the default passwords for Part 1 and Part 2 and then completely exit the Operator Menu Once you go back in and use the new Secure Mode Passwords you ll be able to make changes or enter keys 1700w rev 1 2 Tranax 2009 Do Not Distribute C 1 TRANAX Appendix C TDES Key Installation Operator Manual 1 Select Key Mode The table below describes the format for each key mode 2 16 digit master keys entered as Part A and Part B 2 16 digit master keys entered as Part A and Part B a common key is entered and then a working key is downloaded from the host Dual Master Key 2 16 digit master keys entered as Part A and Part B with 10 digit unique serial number entered prior to each part Unique Key DES 2 32 digit master keys entered in 16 digit pieces Part A left and right and Part B left and right 2 32 digit master keys entered in 16 digit pieces Part A left and right and Part B left and right 10 digit unique serial number entered prior to each part Unique Key TDES 2 16 digit master keys entered as Part A and Part B with 2 additional 16 digit numbers entered as MAC Part A and Part B 2 16 digit master keys entered as Part A and Part B with Unique Key 2 additional 16 digit numbers entered as MAC Part A and MAC Part B 10 digit unique serial number entered prior to each part of the
63. on 3 5 3 Fast Cash 3 5 4 Low Currency Check 3 6 TCP IP Setup 4 OPERATION 4 1 Opening and Closing 4 1 1 Opening the Security Door 4 1 2 Closing the Security Door 4 1 3 Opening the top Bezel 4 1 4 Closing the top Bezel 4 1 5 Operating and Changing the Combination Lock 4 1 6 Operating and Changing the Electronic Lock 4 2 Cash Operations 4 2 1 Adding Cash to the Cassette TCDU 4 2 2 Emptying the Reject Bin TCDU 4 2 3 Adding Cash to the Cassette MCDU 4 2 4 Emptying the Reject Bin MCDU 4 2 5 Loading the Receipt Printer 4 3 Settlement Menu 4 4 Journal Menu 4 5 Reports Menu 5 DIAGNOSTICS 5 1 Diagnostics Menu 6 CUSTOMER TRANSACTIONS 6 1 Opening Procedure 6 2 Withdrawal Transaction 6 3 Balance Inquiry Transaction 6 4 Transfer Transaction 6 5 Closing Procedure 6 6 Error Recovery APPENDIX Error Codes Pin Pad layout for Master Key Download Mode Clear NVRAM TDES Master Key installation Graphic Advertisements CDU Preventative Maintenance MOOD gt 1700w Revi ttt ti CO em A A Tranax 2009 Do Not Distribute TRAN Q Introduction Operator Manual Tranax 1 00w 1 1 FEATURES 1 1 1 ABOUT THE Tranax 1700w Tranax introduces the next generation in retail ATMs The Tranax 1700w raises the bar for quality engineering and design Built with the philosophies of durability reliability and security you ve come to expect from Tranax the 1700w offers the absolute best value
64. or Contact host processor Contact host processor Verify that version of Mini Bank Software processor Contact host processor Verify that version of Mini Bank Software processor Contact host processor Verify that version of Mini Bank Software processor Contact host processor Verify that version of Mini Bank Software processor Contact host processor Verify that version of Mini Bank Software processor Contact host processor Verify that version of Mini Bank Software processor Contact host processor Verify that version of Mini Bank Software processor Contact host processor Verify that version of Mini Bank Software processor Contact host processor matches host matches host matches host matches host matches host matches host matches host matches host 1700w Rev 1 Tranax 2009 Do Not Distribute A 4 TRANAX Appendix A Error Codes Operator Manual ERROR DESCRIPTION FS omitted after total cash dispense amount in day close FS omitted after total non cash dispense amount in day close FS omitted after Surcharge amount in day close message FS omitted after surcharge in configuration message ETX omitted from configuration message Modem is not responding No Connection ENQ not received from host Transmission error NAK sent 3 times to host Modem connection time out host not responding Modem cannot support connection excessive line noise usually D17
65. ot be Shared with any other equipment Use of a surge protector or uninterruptible power Supply is recommended PHONE LINE REQUIREMENTS The Tranax 1700 series ATM should be connected to a dedicated phone line This line must be a direct dial tone or pulse line that is equipped with a standard telephone wall jack RJ 11 This line cannot be shared with any other equipment at the location Use of shielded CAT5 phone cable is recommended for best performance and to reduce the chance of interference TEMPERATURE In storage 32 F 123 F 0 C 49 C While operating 40 F 95 F 5 C 35 C HUMIDITY In storage 10 lt RH lt 90 non condensed While operating 15 lt RH lt 85 non condensed 1700w Rev 1 4 Tranax 2009 Do Not Distribute 1 7 TRANAX Introduction Operator Manual 1 3 WARRANTY SERVICE MANUFACTURERS WARRANTY Tranax Technologies Inc provides a limited one year parts warranty and a limited 30 day labor warranty for the 1700w series ATM Tranax guarantees your 1700w ATM to be free from defects in materials and workmanship The one year parts warranty and 30 day labor warranty periods will begin 15 days from the shipping date WHAT IS COVERED Cash Dispensing Unit CDU and Cash Cassette Receipt printer SHU LCD module Magnetic Card Reader MCR EPP Keypad Power Supply Mainboard CE Lock and locking mechanism LIMITED 90 DAY WARRANTY Dial and Electronic locks wi
66. p Bezel See 4 1 4 Opening the top Bezel Place the paper onto the supplied spindle with the Coated Side Out as shown in the picture Feed the paper out through the back where it will curl back under the tension bar Prepare the new paper roll Note below NOTE 1 Make sure the roll is in its proper roll form A deformed roll may cause jamming problems 2 When replacing the new roll make sure the end of the roll paper is clean cut See Fig 1 Fig 1 1700w Rev 1 Tranax 2009 Do Not Distribute 4 15 TRANAX Section 4 Operation Operator Manual Feed the paper over the bar behind the roll and under the spring loaded tension bar Slide the paper through the guides The paper will not feed until the machine is initialized powered on If the paper does not feed make sure the paper is all the way in the loading guide Also make sure the roller assembly is closed see below lt The roller assembly can be opened by pressing down on the green lever in front of the printer f isnt F sm ps es genial wane I KORE m _ nean a nN 4y 4 To close the roller assembly lift up on the rollers The roller assembly must be completely closed before the printer will operate Press up on the roller assembly rather than on the green lever to close When finished loading paper close the top bezel and remove the key 1700w Rev 1 Tranax 20
67. r Check double detect senor for note or obstruction A note seen at cassette exit sensors did not reach the double detect module Check for jammed notes Clear the note path before the reject gate Clear the note path before the reject gate Check the note path for jammed or diverted notes Check sensors from 5 to 2 3 Check for jammed notes between 2 3 sensors and 0 1 sensors Left measuring sensor A 6 7 Right measuring sensor B 6 7 Left gate timing sensor A 2 3 Right gate timing sensor B 2 3 Exit sensor 4 Double Detect 5 Left count sensor A 0 1 Right count sensor B 0 1 Check rollers and sensors where notes would leave the 3 cassette Check cassette and verify that it s inserted properly Similar to C0047 COO5B verify that there are notes in the cassette This error is reported from the host Check that programming is correct for this processor Check transaction with the processor Verify CDU functionality with diagnostics Verify phone connection Network denial code Network denial code Network denial code Network denial code 1700w Rev 1 Tranax 2009 Do Not Distribute A 3 TRANAX Appendix A Error Codes ERROR DESCRIPTION Exceeds issuer withdrawal limit No credit account Insufficient funds No checking account No savings account Expired Card Invalid PIN Transaction not permitted card Transaction not permitted Terminal Exceed
68. r Key interface is designed so that Parts A and B can be entered at completely different times and in either order Part A first or Part B first If a technician is dispatched to enter a key part choose Check Key from the Key Management menu to determine which part of the key has already been entered Partially entered keys will appear in the index as or which denotes that either part A or part B has been successfully entered A B HH H PART ONLY PART B ONLY 00 0000 08 0000 01 0000 09 0000 02 0000 10 0000 03 0000 11 0000 This would tell the second technician that 04 0000 12 0000 negate ae they need to enter their key as Part B on 06 0000 14 0000 index 12 07 0000 15 0000 Parti Part A Part2 Part B CANCEL TO RETURN 1700w rev 1 Tranax 2009 Do Not Distribute C 3 TRANAX Appendix C TDES Key Installation Operator Manual Once you have selected Part A or B you ll be prompted to enter a Key Index This index points to the location where the key will be stored There are 16 possible memory locations 0 15 available Unique master keys must be stored at location 12 and MAC keys at location 15 INPUT INDEX 0 11 The interface will default the values for Unique and MAC keys regardless of what you enter It is very important to remember that both parts of a key must be entered on the Sam
69. r that transaction The amounts must be multipliers of the denomination amount For Example If your dispensing 10 bills then you can use 10 20 30 40 50 etc If your dispensing 20 bills then you can use 20 40 60 80 100 etc To set the fast cash amounts select Fast cash from the Transaction Setup menu and then choose from the 6 possible keys to program Select a button and then enter the value from the main keypad Press Enter to confirm the setting LEFT RIGHT CANCEL TO RETURN owt wees Tranax 2009 Do Not Distribute 3 30 TRANAX Section 3 Programming Operator Manual 3 6 TCP IP SETUP TCP IP Setup is done in several menus First you need to specify TCPIP from the Communications Menu See page 3 24 Check with your processor for which protocol they are expecting Once you change from Modem to one of the TCP IP settings several other menus change to support various network functions Operator Function Menu gt Host Setup gt Processor IP and Address Port Here you will set the Host Processor IP or URL address and port For some processors an IP address example 121 212 1 21 is used and for others you ll enter a URL address example trans mybank processor In addition to the address there will also be a port setting example 6543 CHANGE CHANGE HOST IP ADDR nS ae HOST PORT CONFIGURATION HOST PORT SCHEDULE CONFIGURATION CANCEL TO RETURN Configuration Sc
70. rer Remove any jammed bills from the dispenser This does not mean the card reader is bad Just records unsuccessful attempts at swiping cards Close the feed lever on the printer If problem is consistent then print head assembly may be defective Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer Replenish the paper roll Remove any jammed paper and then reload If consistent printer will require repair replacement Check cables between Printer and Mainboard Remove cables even though they may be attached and reconnect Customer has canceled the transaction at surcharge Check sensor verify that the cabling plugged into the sensor boards is secure Check dispenser for jammed bills and reinitialize the machine Check dispenser for any notes or obstructions Check dispenser for jammed bills and reinitialize the machine Check dispenser and cassette for jammed bills Check dispenser for jammed bills and reinitialize the not cleared machine 1700w Rev 1 4 Tranax 2009 Do Not Distribute A 1 TRANAX Appendix A Error Codes ERROR ERROR DESCRIPTION CORRECTIVE ACTION CODES Count sensors not cleared Main Motor encoder is not synchronized Forward motor encoder not synchronized 1 cassette inlet sensor not cleared Undefined Exit sensor blocked while initializing Invalid response or no response from double detect
71. s 1 3 above Step 2 Hold the dial with the last number at the changing index and insert the changing key in the keyhole in the back of the lock Insert the key until the wing is entirely inside the lock and comes to a positive stop Step 3 Turn the key one quarter turn to the RIGHT or clockwise With the changing key in this position turn the dial to the LEFT stopping when the first number of the newly selected combination aligns with the changing index the FOURTH time Step 4 Turn the dial to the RIGHT stopping when the second number is aligned with the changing index the THIRD time Step 5 Turn the dial to the LEFT stopping when the third number is aligned with the changing index the SECOND time Holding the dial in this position turn the changing key back to the LEFT or counter clockwise and remove it The new combination you have chosen is now set in the lock WARNING NEVER INSERT THE CHANGING KEY IN THE LOCK WHEN THE COVER IS REMOVED ALWAYS BE CERTAIN THAT THE WING OF THE CHANGING KEY IS ENTIRELY WITHIN THE LOCK BEFORE TURNING THE KEY IF AN ERROR HAS BEEN MADE IN SETTING A NEW COMBINATION WE SUGGEST THAT AN ACCREDITED LOCKSMITH BE CONTACTED Tranax 2009 Do Not Distribute 4 6 TRANAX Section 4 Operation Operator Manual 4 1 6 Operating and Changing the Electronic Lock Before operating the lock or changing the combination READ THE INSTRUCTIONS THOROUGHLY See manufacturers lock manual inc
72. s not a check digit shown for left and right portions individually Appendix C TDES Key Installation Operator Manual After successfully entering both the left and right portions of Part A you ll be returned to the Edit Master Key menu MASTER KEY A At this point you can proceed with Part B or if Part B is to be entered at a later time you can exit the menu and power off the machine until both halves of the key are entered CANCEL TO RETURN Part B is entered with the same procedure given for Part A Enter the left and right for TDES portions of the keys and verify the check digits against what has been provided by the processor 3 Verifying Master Key Once both Part A and Part B have been entered successfully the key management menu will display a check digit for the key ae p index where the master key was entered If KEY INDEX 0 no check digit is entered use the check key KEY CHECK SUM 0000 MAC KEY INDEX 0 screen to determine where the key parts ee ee atte were entered then re enter the keys as necessary CANCEL TO RETURN At this point the master key is successfully entered If all other parameters have been entered properly power off the ATM and power on to connect to host and initialize the keys 1700w rev 1 4 N Tranax 2009 Do Not Distribute C 7 TRAN X Appendix D Graphics Installation Operator Manual APPENDIX D Graphics Installation Advertisement screens can be loaded to
73. ssed when the machine is either in service insert your card screen or out of service If the machine is attempting to connect to the host or initializing you will not be able to use the key commands to access the Operator Function Menu If you have trouble accessing the Operator Menu power off the ATM and then either open the vault door or remove the paper from the printer and power back on This will force the ATM to the Operator Menu Once you successfully completed the key combination you will be prompted to enter a password There are 3 levels of passwords e Operator Password allows access to basic THEN PRESS ENTER menu structure e Service Password allows access to basic and diagnostic menus e Master Password allows access to all menus including setup parameters You must press ENTER key after typing the password Passwords are very important to maintaining security for your ATM Your dealer distributor will provide you with default password information WARNING Tranax Technologies Inc highly recommends changing your passwords from default as soon as possible Keep all passwords safe and restrict access to non authorized personnel Passwords MUST be 6 digits in length use of anything other than a 6 digit password may cause the passwords to revert back to factory default Tranax 2009 Do Not Distribute 3 1 TRANAX Section 3 Programming Operator Manual Shown the left is the complete Op
74. ssor and requests approval for the transaction AUTHORIZING When authorization is received from the processor the following screen will be displayed and the receipt will be printed PRINTING WOOwRviI sg Tranax 2009 Do Not Distribute 6 5 TRANAX Section 6 Customer Transactions Operator Manual 6 4 TRANSFER TRANSACTION INSERT CARD AND REMOVE QUICKLY D VISA Insert the card Enter the pin number and press the ENTER key SELECT TRANSACTION Press the TRANSFER screen key TRANSFER BALANCE CANCEL SELECT SOURCE ACCOUNT wan ane a O00 The following screen will be displayed Select the desired account to be transferred FROM SAVINGS CREDIT CANCEL WOOwRviI og Tranax 2009 Do Not Distribute 6 6 TRANAX Section 6 Customer Transactions SELECT TARGET ACCOUNT INPUT TRANSFER AMOUNT gt gt lt gt lt CA AUTHORIZING PRINTING Operator Manual Enter the desired amount to be transferred ESL and press the ENTER key Step 7 The ATM dials the processor and requests approval for the transaction Step 8 When the authorization is received from the processor the following screen will be displayed and the receipt will be printed 1700w Rev 1 Tranax 2009 Do Not Distribute 6 7 TRANAX Section 6 Customer Transactions Operator Manual 6 5 CLOSING PROCEDURE This section explains the closing procedure
75. t Upper Space a d g j m p t W Lower q b e h k n r u x Z C f i O S V y F5 0 1 2 3 4 5 6 7 8 9 Number Number lt i j Special gt E F3 Alphabet Lower Fig 2 Keypad Character Table 1700w Rev 1 Tranax 2009 Do Not Distribute 3 4 TRANAX Section 3 Programming Operator Manual 3 2 HOST SETUP KEY HOST MANAGEMENT PHONE TERMINAL HEALTH NUMBER CHECK CONNECT REMOTE TIMER MONITOR SCHEDULED TOTAL CANCEL TO RETURN The Host Setup menu provides access to the parameters necessary to connect the ATM to the processor Master Password is required to access most of these options however Service password allows basic access for troubleshooting purposes 3 2 1 KEY MANAGEMENT Access to Key Management requires entering a Secure Mode which engages additional security measures per VISA specification to prevent Master Key tampering Make note of these changes as it does affect how keys are entered Entering Key Management requires two 6 digit passwords By default these will be 000000 for part 1 and 000000 for part 2 INPUT SECURE PWD 1 CANCEL If a mistake is made entering the Secure Mode password you will be prompted to wait 30 seconds to reattempt NOTE In compliance with PCI specifications you must change the Secure Mode Passwords from default before any Master Keys can be entered After changing the Secure Mode Passwords you must exit
76. ter Keys Use the chart below for entering Master Keys from the main pin pad Master Keys or Key Management cannot be entered from the optional Rear Service Panel Please see Appendix for specific Master Key instructions 1700wW Rev 1 Tranax 2009 Do Not Distribute 3 7 TRANAX Section 3 Programming Operator Manual 3 2 2 SET TERMINAL ID NUMBER Step 1 From the Host Setup Menu go to Terminal ID Terminal ID number is provided by the processor and is individual for your ATM It identifies your ATM on the network and any transactions done on your machine will be linked to that number This number is obtained either through your dealer or processing company CHANGE TERMINAL CANCEL TO RETURN 3 2 3 CONNECT TIMER The connect timer is the setting which determines how long the machine will wait to connect when trying to dial into the processor Default time is 60 seconds Lowering this may improve connection speeds but at the risk of reliability 3 2 4 SET ROUTING ID NUMBER From the Host Setup Menu go to Routing ID The Routing ID is unique to each processor and identifies the machine by processor This number is obtained either through your dealer or processing company NOTE If using Standard 3 Extended Messaging Routing ID becomes COMS ID 3 2 5 SET HOST TELEPHONE NUMBER Step 1 From the Host Setup Menu go to Telephone Number Step 2 You can enter a Primary Host Phone 1 and a Secondary Host Phone 2
77. the Tranax 1700w machine either using a SDRAM card at the ATM or by using TranRMS monitoring software to load remotely Please see below for basic file format specifications and instructions for use with a SDRAM card ae EA Ah C thus EXPRESS Cards ST AR re ANY Center Advertisement Graphic Bmp File Format Width 528 Pixels 8bit 256 colors BMP Height 386 Pixels No Compression File Name center1 bmp center2 omp center8 bmp File Size 204 888 BYTES You can have up to 8 center graphic files and must be named as followed center1 bmp center2 omp and so on up to center8 bmp DO NOT use more than 256 colors when creating the graphic images The 1700w was designed to use graphics of that format for efficiency and best performance 1700W rev2 a A Tranax 2009 Do Not Distribute D 1 TRANAX Appendix D Graphics Installation Operator Manual Loading Graphics using SD Secure Digital card pen SD card should be less than 2GB capacity and formatted as FAT en or FAT16 file system ism SD card reader is required to load files from your PC s gt To prepare the SD card for uploading graphics 1 Remove all the data from the SD card 2 Create a blank file called update acu and save it on the card To create this file a Open up a blank notepad document Start gt All Programs gt Accessories gt Notepad b Save the blank document as update txt in the SD card Saven O gt D E Hmy
78. to the journal records and print all setup This is purely a convenience option and is not required SELECT RECEIPT This feature allows the ATM to complete transactions even though it may not be able to dispense a receipt If the ATM experiences a paper jam or runs out of paper the customer will be asked if they would like to complete the transaction even though they will not receive a receipt If the customer answers Yes the transaction will continue Following the transaction the customer s information what would have appeared on the receipt will display on the screen The ATM will continue to operate without use of the printer until someone accesses the Operator Function menu At that time the error must be corrected before the ATM will go back into service To enable the option press Select Receipt the lower portion of the screen will display the options status TRANSFER TO CREDIT Some networks do not allow customers to transfer funds to or from their credit cards By enabling disabling this option you will add or remove the option button from the customer menus Check with your Distributor Processor as to whether or not they support fund transfer to or from credit cards NOTE If your network does not support such transfers and you leave the option enabled the customer can choose it from the menu however the network will not authorize the transaction CHECK BALANCE Enabling this option will ask each customer if they would li
79. tte not inserted 2 4 cassette inlet sensor not cleared Double detect sensor not cleared while dispensing Note leaving cassette exit sensor did not reach DD Reject gate timing sensor 2 not cleared during dispense Reject gate timing sensor 3 not cleared during dispense Note leaving DD sensor did not reach gate sensor Note leaving gate sensor did not reach count sensor Sensor check error Sensor check error Sensor check error Sensor check error Sensor check error Sensor check error Sensor check error Sensor check error Note jam at 3 cassette exit 3 cassette not inserted 3 cassette fails to pick up notes Modem initializing failure Reversal transaction failed Invalid transaction Invalid Amount Invalid Card Number Surcharge screen should have been displayed Operator Manual Same as C0047 the second cassette is likely empty Check for notes where the 3 cassette engages the dispenser Check for notes where the 3 cassette engages the dispenser Check rollers and sensors where notes would leave the 2 cassette Check for notes where the 4 cassette engages the dispenser Check for notes where the 4 cassette engages the dispenser Check rollers and sensors where notes would leave the 4 cassette Same as C0047 COO5B verify that there are notes in the 4 cassette Check cassette and verify that it s inserted properly Check for notes where the 2 cassette engages the dispense
80. when it is locked 1700w Rev 1 Tranax 2009 Do Not Distribute 4 2 TRANAX Section 4 Operation Operator Manual 4 1 3 Opening the top Bezel The upper bezel lock on the Tranax 1700w is located on the back side of the top of the machine Insert the Bezel key and turn it clockwise to open With the Front Panel key turned pull the Front Panel outward 1700w Rev 1 Tranax 2009 Do Not Distribute 4 3 TRANAX Section 4 Operation Operator Manual 4 1 4 Closing the top Bezel Push the Front Panel slowly until it is against the lock mechanism Note you must unlock the top bezel lock before the bezel will close all the way TRANAX To lock the top bezel turn the Bezel key counter clockwise until the key can be removed 1700w Rev 1 Tranax 2009 Do Not Distribute 4 4 TRAN s Section 4 Operation Operator Manual 4 1 5 Operating and Changing the Combination Lock non electronic Before operating the lock or changing the combination Changing Index READ THE INSTRUCTIONS THOROUGHLY Opening Index At the top of the dial ring an index is provided for normal dialing and opening At the side of the opening index 11 o clock a changing index is provided for use only when setting a new combination This is a precision lock therefore extreme care must be used to align the combination number with the index Turn the dial slowly and steadily If after turning the correct num
81. with the error code being displayed or none is displayed this screen will provide error descriptions as well as corrective VAULT DOOR OPEN action for the currently displayed code Press the Error Code button to enter this screen You can also use CLOSE VAULT DOOR OR CHECK VAULT DOOR SWITCH you left and right arrow keys on the main keypad to scroll through all the possible error codes and descriptions PREVIOUS CEL wo RETORN CHH the ATM can report To the left is an example of an Error Code screen 20004 S W VERSION This screen provides the current revisions of software used in your ATM This information may be used to troubleshoot a problem or simply to make sure that the software being used is up to date Itis useful to have this information when reporting a problem to your dealer distributor Occasionally check with your dealer distributor for software updates Press the S W Version button to view the current revisions Press Enter key to print a copy of the displayed information PRINT ALL SETUP The Print All Setup report is a complete listing of all the programming details for your ATM It includes everything from software versions to message screens and host setup parameters This report is extremely important when troubleshooting Tranax 2009 Do Not Distribute 4 22 TRANAX Section 4 Operation Operator Manual problems It is highly recommended to keep a copy of this on hand for when you need to contact your s
82. withdrawal limit Number of PIN tries exceeded No Account Invalid Date Cannot verify PIN Cannot verify PIN Bank unavailable System unavailable Transaction serial number mismatch Record format mismatch Routing ID mismatch Terminal ID mismatch Response type mismatch reversal Response type mismatch day close Response type mismatch Configuration Response type mismatch Withdrawal Balance Transfer STX omitted ETX omitted FS omitted after response code FS omitted after retrieval reference number FS omitted after system trace audit number FS omitted after account balance FS omitted after available balance FS omitted after available balance FS omitted after authorization response text ETX is in wrong place Operator Manual CORRECTIVE ACTION Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Contact host processor Contact host processor Verify Routing ID number Contact host processor Verify Terminal ID number Contact host processor Contact host processor Contact host processor Contact host processor Contact host process

Tranax 1700W User Manual

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