User Guide - Signal Boosters
Contents
1. SureCall s Forced is a high quality bidirectional signal booster that enhances cellular signals to areas that are prone to weak cellular coverage Forced works with two or more antennas e Up to four inside antennas that communicate with your cell phone e An outside antenna that communicates with the cell tower Signals sent from a cell tower are received by the outside antenna amplified by the booster and then broadcast to your phone via the inside antenna When your phone transmits the signal is sent to the inside antenna amplified and then sent to the cell tower via the outside antenna SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Package Contents 1 Unpack all package contents For missing or damaged items contact your reseller 2 Turn over the signal booster and record the model and serial number for reference Serial Purchase Date 3 Keep the carton and packing material to store the product in case you need to return it Standard Forced signal booster packages include the following items e One SureCall Forced booster e One outside antenna e Cable for connecting the outside antenna to the signal booster e One inside antenna e Cable s for connecting the inside antenna to the signal booster e One power supply Forced SC 400 Cables Outside Antenna Option Inside Antenna Option Omni Yagi Dome Panel Note Force is available in four standard kits that2. Note See next page for outside antenna installation details SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Installing Your Hardware The SC 222W multi band plastic antenna is an omni directional interior antenna that gathers signals from all sides Range of antenna is dependent on three factors 1 physical obstructions 2 power generated by booster and 3 reception from out side signal received and distributed by outside antenna Besides the antenna itself parts include mounting equipment for either a flat horizontal surface or a wall It should be mounted in an upright position for best results Step 1 Drill a 35mm diameter hole in the ceiling The ceiling thickness should be 20mm maximum Step 2 Unscrew fixing nut from antenna Place antenna cable through hole Screw the fixing nut back onto antenna and cable on crawl space side of ceiling and fasten Step 3 Attach the N Female connection from the interior antenna to the cable leading to the connector labeled INSIDE on your booster Step 4 Tighten fixing nut to secure antenna do not over tighten e Storage and transportation Store and place in non extreme room temperature and dry environment e Attention This antenna should not be used near open fire or flame 2 as Ceiling oS i Ceiling ee SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Installing Your H
3. SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Installing Your Hardware Step 5 Configure Gain Settings Facing the front of your booster find 9 banks of Dual In line Package DIP switches These switches allow manual dB gain attenuation for uplink and downlink channels e Bank 1 controls Verizon communications with the cellular tower e Bank 2 controls Verizon and AT amp T amplification in the building e Bank 3 controls AT amp T communications with the cellular tower e Bank 4 controls Cellular communications with the cellular tower e Bank 5 controls Cellular amplification in the building e Bank 6 controls PCS amplification with the cellular tower e Bank 7 controls PCS amplification in the building e Bank 8 controls T Mobile communications with the cellular tower e Bank 9 controls T Mobile amplification in the building The DIP switches in each bank correspond to the following dB gain values LTE 707 Cellular 800 PCS 1900 AWS 2100 124816 816 124816 LTE707 UL DL a CELLULAR UL CELLULAR DL A For maximum gain on all channels your booster ships with all DIP switches turned OFF This setting should always be your starting point when installing or reinstalling the booster To change it move the DIP switches to the ON or OFF position e Moving a switch down away from the LEDs turns OFF the switch and increases booster gain for the selected channe
4. SureCall RAISE YOUR BARS Force5 2G 3G 4G Adjustable Five Band Signal Booster Kit A T IT ral ll U NNN SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Table of Contents How It Works Package Contents Installation Overview Installing Your Hardware Finding the Strongest Signal Installing the Outside Anntenna Installing the Insides Anntenna Installing Signal Booster Configure Gain Setting Troubleshooting Specification Kitting Information Warranty Safety Information SureCall 48346 Milmont Drive Fremont CA 94588 1 888 365 6283 sales surecall com Pg 5 Pg 6 7 Pg 8 Pg 9 15 Pg 9 Pg 10 11 Pg 12 13 Pg 14 15 Pg 16 18 Pg 19 Pg 20 Pg 21 Pg 22 23 Pg 23 Thank you for your purchase of SureCall s Force5 The Forced offers many of the benefits of DAS but at a fraction of the cost Forced was specifically designed to eliminate frustra tions over dropped calls limited range and slow data rates by amplifying incoming and outgoing cellular signals in homes and offices up to 25 000 square feet and up to 100 users Forced enhances 2G 3G voice and 4G reception data for all major U S carriers If you need any assistance while installing this product please contact tech support at 1 888 365 6283 or email us at support surecall com SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com How It Works
5. 1 888 365 6283 sales surecall com BEFORE USE you MUST REGISTER THIS DEVICE with your wireless provider and have your provider s consent Most wireless providers consent to the use of signal boosters Some providers may not consent to the use of this device on their network If you are unsure contact your provider You MUST operate this device with approved antennas and cables as specified by the manufacturer Antennas MUST be installed at least 20 cm 8 inches from any person You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider WARNING E911 location information may not be provided or may be inaccurate for calls served by using this device Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference
6. CONSUMER device BEFORE USE you MUST REGISTER THIS DEVICE with your wireless provider and have your provider s consent Most wireless providers consent to the use of signal boosters Some providers may not consent to the use of this device on their network If you are unsure contact your provider You MUST operate this device with approved antennas and cables as specified by the manufacturer Antennas MUST be installed at least 20 cm 8 inches from any person You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider WARNING E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE 48346 Milmont Drive Fremont Califomia 94538 USA 888 365 6283 Fax 510 996 7250 www surecall com SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose and makes no express warranties except as may be stated in its written agreement with and for its Customers SureCall shall not be held liable to anyone for any indirect special or consequential damages due to omissions or errors The information and specifications in this document are subject to change without notice 2014 All Rights Reserved All trademarks and registered trademarks are the property of their respective owners SureCall 48346 Milmont Drive Fremont CA 94538
7. SureCall prove defective in material and or workmanship Warranty returns must first be authorized in writing by SureCall Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products As a condition to the warranties provided for herein the Buyer will prepay the shipping charges for all products returned to SureCall for repair and SureCall will pay the return shipping with the exception of products returned from outside the United States in which case the Buyer will pay the shipping charges The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise which are found to meet the applicable specifications or which are not defective or not covered by this warranty Products sold by SureCall shall not be considered defective or non conforming to the Buyer s order if they satisfactorily fulfill the performance requirements that were published in the product specification literature or in accordance with samples provided by SureCall This warranty shall not apply to any products or parts thereof which have been subject to accident negligence alteration abuse or misuse SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it SureCall 4834
8. are customized to your particular needs Other kit options available include additional dome or panel antennas cables and splitters For more information see our website or email us at sales surecall com Due to the recent change of our company name from Cellphone Mate CM to SureCall SC we have changed the prefix on all of our antenna cables and accessories from CM to SC SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Package Contents Installation Overview Please determine which kit you have from the following list Package Options SC POLYO 72 OD kit 1 Outdoor Omni antenna 1 interior dome antenna 30 and 75 SC 400 coax cables SC POLYO 72 YD Kit 1 Outdoor Yagi antenna 1 interior dome antenna 30 and 75 SC 400 coax cables SC POLYO 72 OP kKit 1 Outdoor Omni antenna with 1 interior panel antenna 30 and 75 SC 400 coax cables SC POLYO 72 YP Kit 1 Outdoor Yagi antenna with 1 interior panel antenna 30 and 75 SC 400 coax cables For a detailed description see Kitting Information on page 21 ee Antenna Type Model No Usage Coverage Omni Antennas are ideal for Omni Outdoor Antenna SC 288W topographies with minimal obstacles They offer 360 hemispherical coverage Yagi antennas are for targeted l areas and are capable of Yagi Outdoor Antenna SC 230W S reaching cell towers up to 30 miles away Dome Antenna SC 220W Dome antennas ar
9. 6 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Limitations of Warranty Damages and Liability EXCEPT AS EXPRESSLY SET FORTH HEREIN THERE ARE NO WARRANTIES CONDITIONS GUARANTEES OR REPRE SENTATIONS AS TO MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR OTHER WARRANTIES CONDITIONS GUARANTEES OR REPRESENTATIONS WHETHER EXPRESSED OR IMPLIED IN LAW OR IN FACT ORAL OR IN WRITING SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT IF ANY RECEIVED BY CELLPHONE MATE INC FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED AS THE CASE MAY BE WHICH IS THE SUBJECT OF CLAIM OR DISPUTE IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES HOWSOEVER CAUSED All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Associa tion and judgment upon the award rendered may be entered in any court having jurisdiction thereof If one or more provisions provided herein are held to be invalid or unenforceable under applicable law then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof SAFETY INFORMATION This is a
10. 900 OFF normal operation Uplink ON PCS downlink warning Power off booster immediately AWS 2100 OFF normal operation Uplink ON AWS uplink warning Power off booster immediately Power Green ON or blink booster receiving power OFF booster not receiving power Red ON oscillation has occurred for longer than 15 minutes and the booster is shutting down Automatic Shutdown SureCall boosters that have automatic shutdown work in the following way 1 The cellular side LEDs 4 and 5 is usually the first side to experience oscillation When oscillation is detected in the uplink and or downlink the appropriate red Warning LEDs flash and Power LED 3 turns red 2 If oscillation occurs on the PCS side LEDs 1 and or 2 blink as appropriate and Power LED 3 turns red due to cellular oscillation 3 If the problem is not resolved the affected side shuts down after 30 seconds In general the cellular side oscillates more easily than the PCS side 4 The booster wakes up and Power LED 3 turns green If oscillation resumes the LEDs flash as described previously These 30 second cycles continue for 15 minutes or until the problem is resolved 5 If the problem is not resolved within 15 minutes the booster shuts down automatically all LEDs OFF except Power which is red and must be reset by unplugging the booster from the power supply and plugging it back in 6 To resolve oscillation increase antenna
11. ardware Step 4 Install the Signal Booster 1 Select a location for your booster close to a working AC outlet Do not expose the signal booster to excessive heat direct sunlight moisture and airtight enclosures Attach the supplied mounting kit to the booster using the supplied screws Tighten the screws with a screwdriver until snug then add a 1 4 to 1 2 turn Do not over tighten Orient the signal booster so the LEDs and DIP switches face away from the wall and the LEDs are seen easily Then mount the signal booster to the wall using appropriate screws and or wall anchors Connect the outside antenna cable to the signal booster connector marked OUTSIDE Hand tighten the connection Connect the inside antenna cable to signal booster marked INSIDE Hand tighten the connection Connect the AC power cord to the signal booster Connect the plug on the other end of the 110V AC power outlet Turn the booster s power switch on e The signal booster turns on automatically e The Power LED lights up to show that the signal booster is ready for use e The Alert LEDs flash up to 15 seconds on each band to show the band is activated Note If the Power LED does not turn ON or the Alert LEDs continue to flash see Troubleshooting page 19 This booster is rated for 19V Av input voltage DO NOT use the booster with a higher voltage power supply This can damage the booster cause persoanl injury and viod your warrent
12. by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com
13. ck Included CDMA WCDMA GSM EDGE HSPA EVDO LTE and all cellular standards Input AC110V 60 Hz Output DC 19 V 1 Watt EIRP SC 400 N Female both ends RSNFORCE 5 SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Tavve aaatsiaela Kitting Information LTE A Verizon Cellular PCS AWS T Mobile Description amp ATT 700 Mhz 800 MHz 1900 MHz 1700 2100 MHz S0 288w OS e a oe Component SC 230W Option 10 dBi 10 dBi 11 dBi 11 dBi Outside Cable SC 400 75NN 75 Feet 4 22dB 441dB 6 17dB 6 54 dB Inside Antenna Inside Cable SC 400 30NN 30 Feet 2 05dB 2 12dB 2 83dB 2 98dB All equivalent antennas and cables are suitable for use with the Forced booster Note Due to the recent change of our company name from Cellphone Mate CM to SureCall SC we have changed the prefix on all of our antennas cables and accessories from CM to SC SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Three Year Product Warranty SureCall warrants its products for three years from the date of purchase against defects in workmanship and or materials Specifications are subject to change The three year warranty only applies to products meeting the latest FCC Certification Guidelines stated on 2 20 2013 and going into effect April 30 2014 A two year warranty applies to any products manufactured before May 1 2014 Products r
14. e Tor a central location and offer 360 coverage SC 248W Panel Antennas allow optimum reception to targeted areas Panel Antenna Warning Unauthorized antennas cables and or coupling devices are prohibited by FCC new rules Please contact FCC for details 1 888 CALL FCC Changes or modifications not expressly approved by SureCall could void the user s authority to operate the equipment Note Due to the recent change of our company name from Cellphone Mate CM to SureCall SC we have changed the prefix on all of our antennas cables and accessories from CM to SC SureCall 48346 Milmont Drive Fremont CA 94588 1 888 365 6283 sales surecall com Before You Install Step 1 Make sure you have positioned the booster close enough to an existing electrical outlet Step 2 Make sure you have sufficient cable length between proposed outside antenna location and booster connector Step 3 Make sure you have sufficient cable length between proposed inside antenna location and booster connector Installation Overview Step 1 Find the outside area that has the strongest signal See page 9 for instructionif needed Step 2 Install the outside antenna in the area identified in step 1 See page 10 11 for instruction if needed Step 3 Install the inside antenna See page 12 13 for instruction if needed Step 4 Mount the signal booster connect the outside and inside antenna cables to the signal booster and connect the bo
15. e vertical plate into desired location and tap the screws head first along with sleeve into stucco 1 2 to 5 8 deep into place Step 5 In this order place washer lock washer and nut on each screw and tighten until secure When tightening screw sleeve will expand to secure plate Screw antenna securely back onto horizontal plate Note f desired surface for installation plate is wood or concrete wood or masonry screws for L plate will have to be purchased separately SureCall 48346 Milmont Drive Fremont CA 94588 1 888 365 6283 sales surecall com Installing Your Hardware Step 3 Install the Inside Antenna Inside antennas come in omni directional dome and flat panel versions Required Between Antenna Separation Table Outside and Inside Antenna E Amplifier gain Min separation ad 100 110 Note As you can see from the table above acquiring the recommended inside and outside antenna separation optimizes coverage significantly Any reduced antenna separation reduces the booster s coverage 1 If your indoor antenna is a dome type mount it on the ceiling in a central location 2 If your indoor antenna is a flat panel install it against a wall or surface projecting the area where you want reception Point the antenna away from the outside antenna To avoid interference stay a minimum distance of 3 feet from the panel antenna D Inside Dome Force5
16. eturned by customers must be in their original un modified condition shipped in the original or protective packaging with proof of purchase documentation enclosed and a Return Merchandise Authorization RMA number printed clearly on the outside of the shipping container Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll free at 1 888 365 6288 Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender In order to receive full credit for signal boosters all accessories originally included in the signal booster box must be returned with the signal booster The Buyer does not need to include accessories sold in addition to the signal booster such as antennas or cables This warranty does not apply to any product determined by SureCall to have been subjected to misuse abuse neglect or mishandling that alters or damages the product s physical or electronic properties SureCall warrants to the Buyer that each of its products when shipped will be free from defects in material and workman ship and will perform in full accordance with applicable specifications The limit of liability under this warranty is at SureCall s option to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1 2014 or TWO YEARS for products purchased before May 1 2014 as determined by examination by
17. l e Moving a switch up toward the LEDs turns ON the switch and decreases booster gain for the selected channel Switch settings are cumulative This means the total amount of attenuation for a channel equals the combined dB of all DIP switches in the same bank being set to ON WARNING Do not adjust the uplink and downlink dB attenuation settings more than 20dB This could cause the booster to shut down SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Installing your Hardware To Achieve Set the DIP Switchs in the Same Bank as Follows sw1 SW2 SW3 SW4 SW5 qB 2dB 4dB 8dB 16qB Note As you see from the table above attaining the recommended indoor and outdoor antenna separation optimizes coverage significantly Any reduced antenna separation decreases the booster cellular signal capabilities LEDs A light emitting diode LED appears above each DIP switch bank on the top panel of the signal booster 1 LTE 707 Uplink OFF normal operation ON LTE Verizon uplink warning Power off booster immediately LTE 781 Uplink OFF normal operation ON LTE AT amp T uplink warning Power off booster immediately Cellular 800 OFF normal operation Uplink ON Cellular uplink warning Power off booster immediately SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Installing Your Hardware Designation Description PCS 1
18. lmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Specifications The Alert LEDs flash after the initial activation period The Alert LEDs continue to flash Your signal booster has no power Product Name Uplink Frequency Range MHz Downlink Frequency Range MHz Input Impedance Maximum Gain Noise Figure VSWR Supported Standards AC Input Maximum Output Power Cable RF Connectors Power Consumption Operation Temperature Dimensions Weight FCC USA Lower the dial above the blinking LED by 5dB for example from 65 to 60 and monitor the bars on your cell phone to see whether reception has improved The singal booster shuts down automatically and then restarts after 60 seconds Turn down the Cellular PCS or LTE AWS dial that is oscillating dial that is to prevent the signal booster from shutting down autimatically Verify that the switch on the power supply is turned on and red LED is ON Connect the power supply to an alternate power source Be sure the power source is not controlled by a switch that can remove power from the outlet Check the green POWER LED on the signal booster If it is OFF return the power supply to SureCall Contact tech support at 1 888 365 6283 or support surecall com or go to www surecall com and log on to online support to receive an RMA 698 716 776 787 824 849 1850 1915 1710 1755 G Block Included 1930 1995 2110 2155 G Blo
19. oster to an AC power source See page 14 15 for instruction if needed Step 5 Configure gain settings on the signal booster if needed See page 18 for instruction if needed Inside Domes SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Installing Your Hardware Step 1 Find the area with the Strongest Signal The signal booster requires a minimum cellular signal of low 100 dBm to high 90 dBm If your Forced kit includes an outside omni antenna and you can only achieve cell phone reception of one bar or less you may need a Forced Yagi antenna which is capable of targeting carrier antenna towers that are up to 30 miles away Call or email SureCall for assistance Signal readings usually appear as a negative number for example 85 The stronger the signal the closer it gets to zero Aim for a signal close to 50dB Signals stronger than 50dB may cause the booster to shut down see the graph below If you have an omni outside antenna and your signal is too weak you may need a yagi antenna which can be aimed at the closest antenna tower See the graph below Before installing the outside antenna find the area with the strongest cellular signal source from your service provider by following the directions below You can also go to www antennasearch com to find the general location of your carrier s towers Measure the strength of the existing cellular signal in various locations e Ap
20. p 1 on the previous page Make sure that the mounting area has at least a 12 radius clear of obstructions and other radiating elements If the mounting area is prone to weak cellular signals or if the density of the roof and ceil ing partially block the signal the booster will operate at its default setting of 65 dB gain be sure to place the outside antenna at least 75 feet from the inside antenna for best performance Do not co locate antennas or operate the outside antenna with any other antenna or signal boosters Run the SC 400 cable from the outside antenna to the signal booster Hand tighten the connection Note See next page for outside antenna installation details D Optional 2 Outside Yagi Optional 1 Outside Omni Force5 n SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Installing Your Hardware Force5 s omni antenna comes with equipment for mounting on a vertical wall For best results the antenna should be mounted in an upright position Outside Antenna Omni Step 1 Unscrew antenna from L mounting bracket on antenna base with hands or wrench if needed Step 2 Using vertical plate of bracket mark position of desired placement with pencil or marker Step 3 Unscrew nut on end of stucco screw and remove it along with lock washer and regular washer Step 4 Plac
21. ple iPhones Dial 3001 12345 and press Call In the top left corner a number appears instead of bars e Android devices download apps such as Network Signal Info in the Google Play store to measure signal strength e Internet Go to www speedtest net Signal Strength 110dB 100dB 90dB 80dB 70dB co D 7 50dB l Poor Good Excellent aN EET ALANA nip III Outside Antenna Cell Towel Uuuu 2 Select a location away from buildings walls trees hills and other terrain features that can block or reflect wireless signals 12 inch clear radius is recommended Note Where you install your outside antenna in relation to the carrier s cell phone tower also determines signal strength Although cell phone carriers try to place towers for maximum coverage local ordinances and terrain features can restrict tower locations which can limit signal strength at your location SureCall 48346 Milmont Drive Fremont CA 94588 1 888 365 6283 sales surecall com Installing Your Hardware Step 2 Install the Outside Antenna 1 Outside Omni antennas receive and send signals in a 360 radius Yagi or directional antennas work best when pointed in the direction of your cell phone carrier s cell tower Mount the outside antenna as high as possible If you are installing a Yagi antenna set it up facing the cell tower in the area where you located the best signal source see ste
22. separation and or the attenuation If you Want to Improve Coverage e Find a location that receives a stronger signal and relocate the outside antenna to that location e Increase the distance between the outside and inside antennas Be sure your signal booster s dB gain is turned up to maximum gain on each dial see page 16 SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Troubleshootino In the event you encounter a problem follow the suggestions below to resolve the issue Signal booster has no power After installing your signal booster system you have no signal or reception LED flashing yellow One of the red LEDs next to the dials on your signal booster is flashing red Your signal booster restarted and shut down for 15 minutes and is now shut down permanently The red LED goes ON The Power LED does not turn ON Verify that the booster switch is turned on Connect the power supply to an alternate power source Be sure the AC outlet is working and is not controlled by a wall switch that can cut power to the outlet If the green POWER LED on the signal booster is OFF return the power supply to SureCall Contact tech support at 1 888 365 6283 or support surecall com or go to www surecall com and log on to online support to receive a Return Merchandise Authorization RMA Check the strength of the outside signal as close as you can to the outside antenna See in
23. structions on page 7 Double check all signal booster and antenna cable connections Be sure your signal booster s dB gain is turned up to full power on each dial see apge 14 This means that the Automatic Gain Control AGC is adjusting which is part of the boosters normal operation Turn down the dB gain on the dial until the light goes OFF or turns yellow Be sure the inside panel antenna is facing away from the outside antenna Use the recommended antenna separation 720B 100 110 ft separation 65dB 75 80 ft separation 55dqB 60 ft separation 50dB 50 ft separation A5dB 15 20 ft separation AOdB 5 6 ft separation Each SureCall signal booster is equipped with Auto Shutdown to prevent cell tower interference The outside antenna may be close to a cell tower Move the outside antenna to a location that provides sufficient distance from the cell tower to prevent the signal booster from automatically enabling Auto Shutdown Once away from the original location perform the procedure under step 3 on page 10 More antenna separation is needed If you cannot provide more antenna separation and the Alert LEDs flash after the initial activation period lower the dial above the blinking LED by 5dB for example from 50 to 45 and monitor the bars on your cell phone to see whether reception improves Be sure the AC outlet is working and is not controlled by a wall switch that can cut power to the outlet SureCall 48346 Mi
24. y SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Installing vour Hardware Booster Hardware The following image shows the key hardware components on the cellullar booster Refer to this image as you install your Force5 kit components a N connector to inside antenna Mount Kit 5 a Power Switch INSIDE i 0 g BA Sreca Power Jack Power LED f oa Alert LED e e e e a YS ae ae a a Bi 1s o o a OUTSIDE i N connector to outside antenna 5 E DIP Switches and Lights The Forced Industrial booster has the following indicators and controls Programmer e PCS Uplink Warning light DIP switches 1 These DIP switches control the PCS communications with the cellular tower e PCS Downlink Warning light DIP switches 2 These DIP switches control the PCS amplification within the building e Power light 3 This light should be illuminated or blinking green at all times while the booster is powered on e Cellular Downlink Warning light DIP switches 4 These DIP switches control the cellular amplification within the building e Cellular Uplink Warning light DIP switches 5 These switches control the cellular communications with the tower
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