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Handbook EPO - EPO

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1. Dance riM m r ar i ee ee ore enc Isai T E erer Daae Pa D auw Wc a yt ah Gehuiksvoury arde Von wea won deze Oeboilkacnereenkoanist o Lezak Coc Kate Irak wereack W227 kck Bocce BY I k Pos sity Aa arg LIT e olom ck aka oon ct das leane a tk ge RU CAPe bel Ak rikis rahe bee Ue Y MAHA direl kl e le a ae ea l aa a d Tc rep es e a ae cE hE bet i ms ceo wee tt pha ESOE in de Dd Sol a le M m gil Tir Ela Jid Aj al a we eo P Cl Click lt Next gt 3 Select the required type of installation probes client or full for the server MMeu klonet Aup A a Choos Cigan cr nhh hab k kerrin Ane otal eb deom sieved land lanen vd deomn meva Lela Erd on Pa I M m sucta T T A ede d Fes T acct kegi m Det mde se E ng F Foe Gey a Le Feta FEF ober cad R e ae AS r is sa Ined Kee prt ed eo ghowr e dno pree J 52 05 0 i a a A P C Click lt Next gt 2008 C it EPO Elements Business monitor 17 van 67 4 If wished change the installation path 7 Choos Ireli Lacohion rI E Be ee ect be ies E i ers Spe op EOE ne ls EL soda a daan Ta nda oe Oc e nn H an la alan Ihi h a c oe i nn a a n n r ire gpr ee J 52 0 Space y abs FL oa ie dA A n T C Click lt Next gt 5 If wished change the path where the data must be stored SBeru Hence Aup mja A Choos Ireli Lazalhon I E Be ee eect be ies E i ees S
2. Or if the User Client is already started Select the menu Help Manage licenses and click afterwards the button Request license The license can be activated in two ways 1 Temporary activation by means of a trial trial licentie 2 By means of the serial number obtained at purchase of the software 4 2 1 Request a trial Step 2a Specify the name and the e mail address of the applicant Btequest Beense joj Haj of oti request ir ipea bial Tow PETE Bse Wura maidens pherTrgar TTET C Regnier e reri mier Taria numba E a 3 eel Eha i th mimba te bec fren our a Regetrsion method i gt hiat C Wmm ieg yes ail Flacumrd cama Cancel See step 3 i 2008 C it Version 5 0 C it EPO Elements Business monitor 4 2 2 Register a serial number Step 2b Specify the serial number that you have obtained by means of your reseller ziala Kind of birie ragui C Rigii a ial Your pana FOL eval iaaa E F Reger amns mmia samal merkar MaE 2400 SEF Thee i The miar atu napere ricer Per maia Regairaio method i inii D Wome eg na erro Fega loane Carei See for step 3 4 2 3 Registration Method Step 3 The request can be passed on in two manners 1 By means of the Internet directly to the license database C It 2 Or manually by e mail to the manufacturer C it 4 2 4 Registration by means of I nternet Step 4a Select the option Internet if is th
3. 54 56 56 56 56 56 lt P a Q gt 2 T EPO Elements Business monitor 93 How can I add my own script to the EPO monitor 10 EPO Configuration 10 1 10 2 10 3 10 4 10 5 10 6 Thresholds 10 1 1 Default thresholds 10 1 2 Scale of the graph Configuration files Data storage Memory usage Probes by means of WAN Internet by means of WAN Internet 10 5 1 To establish EPO network for not automatically detected machines 10 5 2 To remove Devices 10 5 3 Connection test EPO Mail gateway 11 EPO Maintenance 11 1 11 2 Maintenance backup and restore of the database 11 1 1 EPO database 11 1 2 Backup 11 1 3 Restore 11 1 4 Disaster recovery 11 1 5 Compress measurement database Problem solution 12 Diaspora 13 Frequently Asked Questions with the Answers 2008 C it Version 5 0 5 van 67 57 58 58 58 58 58 58 59 59 59 61 61 61 62 62 62 62 62 62 62 63 65 65 2 QW Q f n amp m z y T EPO Elements Business monitor 6 van 67 1 Introduction 1 1 General description EPO Framework is intelligent software which monitors vital processes and warns at a very early stage for deviations of the Service Level thresholds EPO is the suite of all business solutions which C it the Early Warning Company have produced the previous years as tailor made jobs The red wire of all those busin
4. Don t filter measurements the filter is not applied on ordinary measurements With the Add button new tasks can be added manually normally this is not necessary because the probe will look periodically look for new tasks itself 7 11 ICMP ping probe Functional The ICMP probe pings from the probed machine to the specified other machines and measures the availability and the response time Settings 2008 C it Version 5 0 lt P a Q mae gt 2 T EPO Elements Business monitor a ue kiya Ce I thee ling Lest r pe enemas gt oneal eons E kam quey m ba samaina Tiran wtar ee je fo Fiy kamt Z O Timan mih a sasa Fils Miic e aelinkas d AGRO peys phn yt Tir Ble erer Din fiber rescuer A Jc elie eoma Jalal tara coor ares E N Tk sits a Omie cer og Frntldisl Tia lar IRA 1 I3 Alsi 144 165 1 1 5r khe Schedule 42 van 67 Interval the probe will measure with this frequency The specified interval is the amount of time between the end of the last measurement and the start of a new measurement Ping Best of no attempts The number of pings that will be used to take the best result The best time is used No to query ate the same time Number of parallel pings for this probe The total amount of pings is the result of the number of devices x no attemps Retry attempts how many times will a ping
5. Daip There pa ne date RETE neve frem prebal yew ERUhS add Gram h n 7 E TE LEST Eniti i Aa D Monioding Eia rafbown d 5 1 1 Layout of the EPO Windows All windows Business tree StatusTree Graph Notifications and separate tab pages can be drag and droped towards another place in the main window orto another existing tab structure or outside the main window multiple screens 5 2 EPO menu structure 7 Wt Lement client Be aa K ANA i yom Sub menu Description Edit business To adapt a business tree tree Disabled Tree Use the list of temporarily disabled tree nodes Typically when components are being serviced Edit probe 2008 C it Version 5 0 C it EPO Elements Business monitor 30 van 67 configuration probes communication layer Sub menu Description Business Trees To show diagram bar with number of Graph open notifications Task Panel lt not used gt Notification List containing all notifications state s other than normal Menu Sub menu Description Options Layout Locked Auto connect to server Sub menu Description Administration Service Definitions of services windows Can be window applied to nodes in edit business tree mode Definitions of users groups and allowed functionality database database Manage Administration of the Business trees business trees add remove and map to allowed
6. LILES SB TUE oF SSP L a S FS Lasko ecb DSRS CT SELL J Larien m bo Lan Select the menu Help Manage licenses Select the button License overview Paste the copied license response A Manwally install a icense response oe iha fore ip regar pou ere a ru al u core Tau iid Copy Pa Boina teed ie e a a dera a he bitha Det red fick mi itri ir ri avare Boats A rore FLE r ai l n dA ee i eee ore Heroes 5 Click on Install The license has been now activated lin Erme YETTE lntiadad krina Sai Puree Frera TE EPa ren 15 Tai 2 6 eg lL 55 Harusi rgi MHEN ER 2008 C it Version 5 0 Cit EPO Elements Business monitor 25 van 67 4 2 7 Reminder The trial license can be used for 14 days E Lice nae renmin der An miad meme wi ee n d dope Ta Can aguan 4 eanna or agiia a bakal paar Yu wall rai recent Hi eater st aoe today oc this Commuter Unina hiig 7 Request inal care Bull dat the chat 4 3 Basic information 4 3 1 EPO State information Node color EPO State Meaning meet their specified thresholds The node or one of the underlying nodes contains a value which exceeds the warning threshold The node or one of the underlying nodes contains a value which exceeds the critical threshold Black Down The node or one of the underlying nodes contains a monitored component which does not react to the information requests fr
7. 36 Agent probe 35 Agentless 12 Alarm delay 32 Architecture 9 Archive 62 Automatic installation 19 B Backup 62 Bandwidth probe 44 Basic information 25 Black 25 Blue 25 Business tree 29 33 C Commandline option 55 Compress measurement DB 62 Configuration 58 Configuration files 58 Connection test 61 Copyright 2 CPU probe 37 Critical 25 CSV 54 D Data generators 54 Data processors 54 Data Result viewers 54 data viewer 62 Database 15 Destination 36 Diaspora 65 Disaster recovery 62 Disk probe 36 Down 25 E Email probe 53 Encryption 20 EPO State 25 EPO Forum 7 EPoints 12 Epomsgcmad 61 EPOMsgcmd exe 11 EPO Website 7 ERF 54 Escalation rules 31 Business monitor 2008 C it 66 van 67 Eventlog probe 38 External probe 47 F First Logon 21 First use of the Business Tree 27 H How do I 56 html 54 I ICMP ping probe 41 Installation 15 Internet 59 64 Internet client 11 20 ipforwarding 59 L Language 14 License activation 22 License overview 13 License points 12 Log information 10 Logging 10 Logon 21 M Mail gateway 61 Maintenance 62 Memory probe 38 Memory usage 59 Method 9 N new server 56 None 25 Normal 25 Notifications 29 P Password 31 Performance counters probe 50 Postboxes 10 Probe library 7 Pro
8. If you connected a webcam it is possible to enable the photo function with the triggers from the room monitor by example door contact 6 External Results of the open interface probes external probes 6 1 Additional CustomerCare Query The CustomerCare default tree can be extended with additional views In the Tree editor a node called CustomerCare Query can be dragged to the desired spot in the editable Business Tree from the Managed object Pasar a Adjust the query with the required variable from m CustomerCare cee Lear earl bd Examples ee uu amp Categorie Symbol Network for all Te gt registrations whereas the user selected psa i Ct Network as the category ae Od ca amp Categorie Symbol Citrix oo a amp RegistrationType Symbol Incident a NeedByDate gt Today AND a i l NeedByDate lt Today timespan 23 59 1 agmina nra amp CloseDate Date lt Now timespan 12 00 a Laim Other variables that can be used amp RegisteredBy Symbol amp Description Symbol amp MonitorSLA Symbol amp ExternalReference Symbol amp Categorie Symbol amp Solution Symbol amp RegistrationType Symbol amp Notes Symbol amp mpact Symbol amp Assignee Symbol amp Priority Symbol amp Requestor Symbol Status Symbol amp AffectedEndUser Symbol amp Summary Symbol amp Publish Symbol 2008 C it Version 5 0 C it EPO Elements Business moni
9. extractall lt postboxname gt EPOMsgCmd lt options gt store lt postboxname gt EPOMsgCmd lt options gt storelist lt filename gt lt postboxname gt EPOMsgCmd lt options gt flush Y lt postboxname gt EPOMsgCmd lt options gt flushall Y EPOMsgCmd lt options gt registerresolve lt resolvename gt lt postboxname gt EPOMsgCmd lt options gt info routes EPOMsgCmd lt options gt setnetworkkey EPOMsgCmd lt options gt createnetworkkeyfile lt filename gt EPOMsgCmd roundtriptest lt target gt Alarm High Normal Low lt nr tests gt Options S lt server gt lt port gt lt sourceport gt to specify a server port to connect to k lt hex key gt none sets the connection encryption key kp lt passphrase gt sets the connection encryption key kf lt file gt sets the connection encryption key Default connection is bin 127 0 0 1 7472 Encryption default setting is disabled NB this command can also be used to test the epo connection by asking the postboxes of a remote epo probed machine E g epomsgcmd s lt ipadres of remote epo probed server gt list 2 EPO internet client THE EPO Windows client can be used from each network that has connection to the network with the EPO server For example by means of the Internet VPN or other closed networks 2 8 Probes agents EPO has the following standard probes agent e Windows server CPU memory physical and logically d
10. 67 E Windows Task Manager File Options View Help Applications Processes Perforr Image Name PARISI tara EPOGUIexe Explanation This is a normal situation EPOGul exe is started twice for standard The first instance of the process EPOGui exe is the actual client The second instance only monitors the database connection and the active state of the first instance If the first instance Indicates an error state the second instance will ask for restarting the first client An error occurred 2 Should we try to restart the EPO client 3 There comes no information anymore from the Windows probe 1 Node remains blue unknown in the EPO business tree 2 Node turns into blue after another status 3 the newly added probe does not become visible in edit tree under probed object Possible cause Measurements are not received by the EPO server Possible causes 1 the epo probe cannot link temporarily with the EPO server the network connection has been not yet permitted if it is an remote probe the new device is not yet added to EPO Solution Research the tcp network connection from the probed machine directions telnet eposerver 7472 clear screen OK Research EPO connection with epomsgcmd info Or epomsgcmd s lt eposerver gt roundtriptest lt ip or name probed machine gt In case of missing device Add the new device See 10 5 Probes by means of WAN Internet by means of WAN Internet page 59 2008
11. C it Version 5 0 Si Cit EPO Elements Business monitor 65 van 67 12 Diaspora EPO has the possibility of updating itself by means of the software delivery tool Diaspora Diaspora exists from 2 parts a part that resides on the server side and a client part Diaspora sends the updates by means of the EPO transport layer The Diaspora client 3 sa fa All probed machines not the epo clients are shown where the diaspora service is installed By means of File gt Send Update a diaspora file can be selected Such a file has the following options Transfer DontUpdateSelf true Execute Application DoDiasporaUpdate cmd Files Add EPO 669 DoDiasporaUpdate cmd Add EPO 669 EPO element 4 2 669 Setup exe AddMatch EPO 669 NetworkKey ekf AddMatch EPO 669 InstallOptions ini Transfer certain options as DontUpdateSelf with which can be indicated if diaspora itself can be updated Execute Applications which must be activated after the file transfer Files The files which must be sent Add The file with that exact name AddMatch Adds the files with matching Wildcards as and The update will be sent to all selected machines As the update it is carried out the result of the implemented program will be given as feedback 13 Frequently Asked Questions with the Answers See www epo elements nl for the last version 2008 C it Version 5 0 C it EPO Elements Index A Advanced
12. EPO Status Datakey KEY Datakey FileExport Status STATE Status Warning Timestamp date TI Me optionally Timestamp 2007 01 15 08 00 00 EPO EPO NB Other states are none will result in white unknown blue down black warning yellow and critical red Or Syntax for a piece of the standard output Elin te EPO Text EPO Text Datakey KEY Datakey backup summary Status STATUS Status Critical Text TEKSTREGEL1 Text backup unsuccessful Text TEKSTREGEL2 Timestamp 2007 01 15 08 00 00 Timestamp lt date Time optionally gt EPO EPO An external probe can opt to not send the result just add a line with DontSend true between EPO and EPO This may be useful when there is nothing to report Running an EPO external probe without any return value will otherwise result in the EPO state Unknown The Text row can be used as frequently as is necessary The text appears in the EPO User client as a tool tip at the measurement diamond and in a separate tab called list As an alternative for text output all text between two text blocks will be passed to EPO Text Text which is passed to EPO Another row Etc Text Datakey a user defined label is the key under which the measurements are stored in the EPO database The state can contain of the following string values Normal Warning Critical Down Unknown None Disabled or OutOfServiceWindow Without a spe
13. SNMP probe Settings SNMP Bandwidth probe Sacchi oh T hirm i r eee Ph minra Dahi riers es i Maz rard mecwal mau E inie Joh reaver otira Dent five mersa Sere alll See oD ct aren ahr pamar iian Fasbailh n ETTET ET Fir breath Oa ova fn Or a Ge Sil imaka Chiat k heal l Amy i mw tt in erp aurea rem gt Schedule Interval the probe will measure with this frequency The specified interval is the amount of time between the end of the last measurement and the start of a new measurement Filter Max Send interval The maximum time whereupon a new measuring is always sent independently of other filter settings Don t filter errors the filter is not applied for errors Don t filter measurements the filter is not applied on ordinary measurements Send all if above If the used bandwidth is more than this value the measurements are not filtered Send if change greater then If the difference between the current measurement and the last which was not filtered is larger than this value the measurement will not be filtered 2008 C it Version 5 0 EPO Elements Business monitor 45 van 67 Interfaces Add adds a new bandwidth measurement The next window appears E New interface to measure E Name Number All interfaces 1 Software Loopback Interface 1 e 2 WAN Miniport L2TP Linus E3 WAN Miniport PPTP ool mh 4 WAN Miniport PPPOE public Name
14. add nodes On save the modifications will be applied on the Business Tree for all connected EPO User Clients 2 Middle window The node properties Here for example thresholds can be modified or can be indicated if a node must propagate its state 3 Right window The toolbox The toolbox is the set of items with which the business tree can be extended It contains templates new folder structures but most of monitored by the probes The Toolbox consists of several categories External General all the measurement types Network RBU Security and Windows All components and also compositions of components can be drag and droped to the editable business tree The categories are 1 Windows Results of the default windows probes CPU memory Drag and drop a complete windows server group to a 2 General disk services events place in the Business Tree Customer Care Query can be used to make specific helpdesk views Folder important element to make groups of monitored components that combine to one Service Level SLA 3 Network Results of the network probes ping snmp and web 4 RBU Room monitor If you attached the Room Monitoring Unit from within this TAB you can drag and drop the measurements temperature voltage humidity and from the eNose scorching and Volatile Organic Compounds 2008 C it ae _ ae Bae Version 5 0 C it EPO Elements Business monitor 34 van 67 5 Security
15. be repeated if there is no reply from the pinged device Timeout Time whereupon 1 ping attempt is considered as failed Time to wait after error Time to wait after failure before a new ping Time to wait after success Time to wait after a successful attempt Filter Max Send interval The maximum time whereupon a new measuring is always sent independently of other filter settings Don t filter errors the filter is not applied for errors Don t filter measurements the filter is not applied on ordinary measurements Send all if above If the number of good wrong answers or the responsetime comes above this value the measurements are not filtered Send if change greater then If the difference between the current measurement and the last which was not filtered is larger than this value the measurement will not be filtered 2008 C it EPO Elements Business monitor 43 van 67 Devices Add Add a New device to ping If no ip address is specified the device name will be used to ping to only use this if the device name is resolvable to an ip address 7 12 Process probe Functional The process probe passes information of the running processes on the probed machine to the Eposerver Settings Sdrk Saot Silki Fan rr r ed physi ee 7 resu hir Hc eatlinkawd ee se ee Te T betiere D other resnem kau Pira uray Aasaa Ire Hg Usage Sane all Pasko 99 Piatra Schedule Performance measurement
16. from it from a Business Tree right mouse click Business Tree copy node path to clipboard or use the notification description right click on a notification copy description to clipboard Syntax of the description of a Notification Tree lt name gt node lt complete node path gt is lt status gt Use normal text for straight forward text compare and use the more advanced characters of regex to define patterns like text text should align start of the notification description text text should align end of the notification description For more advanced definitions see one of the many tutorials on the web for regular expressions i 2008 C it wer one a Cit EPO Elements Business monitor 6 Arranging the Business Tree a TSODE ar 2PO Baraents 5 Ble Edt Yee stem Admmoinien Hale Biain cro ae me ie binn E Skir ea inoin hisis prpmlies Toolin Feri te Se ee T PETET 21 AEE aie AE Tark F Aopen deii bed Fa G Capen Dara More cnn O Behia iena emea Pitari AEJ Serums Firza races g ia FG Cece by dace F Frscage ia TE PopagiEa Paim 45 a e e a HAF T A Custer babes 1 Cumi x Ca ei Tha rile of Hence IEZI Boma dee Diem di The Business Tree editor consists of three components 1 Left window The business tree s is 33 van 67 This is the definition of the Business Tree which can be modified by taking away nodes or add monitored components by
17. groups Definitions of escalation rules trigger an rules escalation to email SMS or application 5 2 1 Service Window Tapio Whew a Heme feces houn A Fe Service windows are used to limit escalations to the service hours icone Beato Defined service windows can be applied to amp a business tree node escalations will only be propagated within the service window See 4 3 3 Exceptions on the propagation rules page 26 amp an escalation rule actions will only be activated within the service window Use the create button to define a new Servet Wind Cut of Service service window E Drag a square with the mouse for the desired service window or click for individual time ox 2008 C t Verna C Se EPO Elements Business monitor 31 van 67 slots smallest part is 15 minutes 5 2 2 User Manager Use the user manager to define users groups and allowed functionality Password choose if the password should be managed by the Operating System default or by EPO 5 2 3 Escalation rules A notification is raised after a threshold value Is violated all visible in the window Notifications An escalation rule can be used to activate an action as follow up Use the New rule button to define a new escalation rule Choose the desired follow up action amp E mail required is a mail server that allows pn a relaying for the EPO ser
18. mailbox account Mail2Send Destination List with emailaddresses to send mail to Mailer Type of the mailserver Message Subject of the email Will be used by Mail2Read as SourceID Optional default Devicename Sender Originator of the mail Important if a shared mailbox is used Server Address of the emailserver SharedMailBox if a shared mailbox is used for sending the mail specify the name here UserAccount Name of the mailbox to connect to ae 2008 C it wer one a Cit EPO Elements Business monitor 54 van 67 8 Reporting EPO reports are defined in an EPO report file erf Such a report file contains a number of essential components amp Data generators amp Data processors amp Data Result viewers Data generators The data generators ensure the delivery of the data from the EPO database This can happen in a lot of different manners For example measurement data from the Business tree or data from the database firebird query or sql query The produced data is always delivered as a xml file Data processors The processors process the data supplied by the generators to the desired document Thus for example the data can be converted with a XSL processor to html XSL FO or CSV A XSL FO file itself can be transposed by means of a pdf processor to a pdf document Data Result viewers When all previous steps successfully have been carried out and a html or pdf file has been produced the result can be refl
19. server by UDP broadcast Optionally specify the server address by resolvable name or Ip Direct By means of NAT Native Address Translation the concerned network components can be configured to make the connection possible Intermediate firewalls and routers switches between the domains must be set open for EPO port 7471 TCP 3 7 Post installatie points 3 7 1 Security The following configuration files contain accounts and passwords for the used database EPOServersyvic exe config CProgram Files The Early Warning Company EPOVEPOServer CONFIG File 2 3 2006 6 47 ES ORData exe config CProgram Files The Early Warning Company EPO EP OServer CONFIG File 16 27 2006 15 27 Tip Protect these configuration files by limiting access to the system administrator 3 8 Uninstall Use the UnInstall EPO application in the standard program files folder for removing the EPO components Or use the standard Windows control panel for add remove software 3 9 Encryption EPO can protect both the local settings files as well as the network communication by means of encryption EPO uses 256 bit Rijndael encryption AES During the installation you can indicate what should be protected You can specify a key yourself in hexadecimal It is also possible to use a passphrase This will be converted to a key The third possibility is reading a key from a file This file can be generated from the installation by specifying a filename in
20. the bottom field The file can be used then as an import at another installation to simplify the roll out Another manner will generate the key file using the tool EROMsgCmd exe from the tools directory With the option kf you can specify a key file to modify the current security key In the same a manner it is possible to specify a passphrase with kp and k 2008 C it Version 5 0 C it EPO Elements Business monitor 21 van 67 4 Use 4 1 First Logon The first time you start the EPO User client there is not yet an user profile defined in EPO Elements You have to perform the next steps 1 Start on the EPOServer the EPO User client as an administrator only the administrator can use the emergency logon Login xj M Use OS account Integrated security Username Password Language 5 Automatically connect to Server FE English United ki Server EPOTESTW2k3 localhost s Cancel M Emergency logon Select the option Emergency logon You will receive the message unknown user or password because the administrator is not yet a registered user 2 The EPO User client is started with a menu with minimal menu options Select the menu option Administration User Manager Pale File View Options Administration Help gt User manager Users Groups Groupname Fights Members Escalations C Edit all user notifications Edit own escalations O View al
21. the last measurement and the start of a new measurement Filter The measurements are forwarded to the EPOSERVER according the filter settings Maximum Send interval The maximum time whereupon a new measuring is always sent independently of other filter settings Don t filter errors the filter is not applied for errors Don t filter measurements the filter is not applied on ordinary measurements Send if change greater then Filters measurements on base of change As a new measurement is less than the indicating or number of bytes compared to the last sent measurement these new measurement will not be sent Disks With the Add and remove button new disks can be added which do not appear in the default list 7 5 CPU probe Functional The CPU probe reads the usage of the CPU from over the specified interval The CPU usage is the calculated average for this interval The probe can cope with several logical or physical CPU s Settings Swink Sadke CPU Faava E flues hh mnt ara Draca Tice Titles pea peemssce Fiha SEE Sted mar O10 200 His bh mnsa O Der ilr ence rlr mear rears ael dl iier ais tara E imi change garar fie a Interval Time for which the average CPU usage is calculated With the advanced button more complicated schedules can be established Gather by processor The measurement is sent for each processor or only as a calculated total Filter Maximum Send interval The maxi
22. Date Version Author Printdate Document Handbook EPO Introduction amp overview Installation First use Configuration Administration 1 Februari 2007 zie 5 0 _ gone C it The Early Warning Company Friday 1 February 2008 15 26 e P EPO Documentatie Handboek EPO Handbook EPO v5 0 English doc EPO Elements Business monitor 2 van 67 Copyright 2003 2008 C it the Early Warning Company All rights worldwide reserved Nothing from this user manual can be copied distributed transferred stored in an automated fact file translated in any human language or computer language in some way or in an only manner or electronically mechanically magnetically manual or on any other manner or published to third parties without the explicit written authorization of C it C it has with regard to the contents of this user manual possibly patents patent applications trade marks copyrights and other intellectual property rights property rights In possession do not have of this user manual means that you a license is entitled or some other legal to the use of aforesaid without the explicit written authorization of C it C it preserve themselves the right for the EPO software to adapt it for any reason whatsoever without the obligation for informing or compensating persons or organizations about this 2008 C it Consultatie Implementatie Technisch beheer BV the Netherlands 2008 C it Ver
23. EPO Elements Business monitor 53 van 67 7 17 Virtual Email User Email probe 7 17 1 General The email probe can connect to an email server and send and receive email test messages Doing this the availability and performance of the mail process can be measured and monitored This email probe is designed for Microsoft Exchange Installation The email probe is automatically installed when the EPO probes are installed It is part of the common probes Important amp The probe service must log on as a user which has an exchange account amp Outlook must be installed on the same device Outlook must be configured with the above mentioned account to send and receive email 7 17 2 Accounts To enable the email probe to send email through one account and to read email through an other account one of both accounts should be enabled as a shared mailbox This is because outlook doesn t support the use of two accounts at the same time The mailboxes accounts have to be configured in that way that one account is used for reading mail and the other for sending Settings Mail2Read a list with mailboxes to read Mailbox Postbus map from wich to read the mail default inbox Mailer Type of the mailserver Server Address of the emailserver SharedMailedBox Name of the shared mailbox if that is used to read the mail optional SourcelD Identifies the mail to collect According settings in mail2Send UserAccount Name of the
24. Faces Fae La s fs Baal Ses iem D Tarhan A Tet halir Ea TISE Schedule Interval the probe will measure with this frequency The specified interval is the amount of time between the end of the last measurement and the start of a new measurement Filter Max Send interval The maximum time whereupon a new measuring is always sent independently of other filter settings Don t filter errors the filter is not applied for errors Don t filter measurements the filter is not applied on ordinary measurements Services With the Add button new services can be added manually normally this is not necessary because the probe will look periodically look for new services itself new services are listed at the tail of the list 7 10 Task scheduler probe Functioning The task scheduler probe gives the list with tasks from the Task scheduler planned tasks and their associated state in Windows Settings i 2008 C it Version 5 0 C it EPO Elements Business monitor 41 van 67 1 riata y irham io Ponsa Mee naniii jue iz ae Dal hba neon Trak A aa La ai wud iru T chha Pani Schedule Interval the probe will measure with this frequency The specified interval is the amount of time between the end of the last measurement and the start of a new measurement Filter Max Send interval The maximum time whereupon a new measuring is always sent independently of other filter settings
25. Interval the probe will measure with this frequency The specified interval is the amount of time between the end of the last measurement and the start of a new measurement Filter Max Send interval The maximum time whereupon a new measuring is always sent independently of other filter settings Don t filter errors the filter is not applied for errors Don t filter measurements the filter is not applied on ordinary measurements Send all if above If the number of active processes with the same name or the processor memory usage raise above this level the measurements are send to the EPOServer without considering the filter settings Send if change greater then If the difference between the current measurement and the last which was not filtered is larger than this value the measurement will not be filtered Processes i 2008 C it Version 5 0 C it EPO Elements Business monitor 44 van 67 Add new processes automatically If this option is selected running processes are added to the list automatically This change must be saved before the results become available save probe settings and press the refresh button in the Configuration Editor EnablePerformance EnableStartStop Manages by process if performance and or the number of running instances are measured 7 13 SNMP probes Functioning There are three SNMP probes amp one for measuring the bandwidth usage amp one for reading the Sysinfo amp and one generic
26. MTP mail server Started Automatic ee EPO Message Transport Regulates all communication between the EPO components Started Automatic S4 EPO Probe Performs the monitoring and data gathering operations for EPO Started Automatic S EPO Server EPO Server stores data and provides the interface for the business clients Started Automatic s5 EPO SMS Gateway Allows EPO components to send M4 text messages Started Automatic A machine installed with only the EPO Probes contains the following components 1 S5 EPO Diaspora Started Automatic 3 SEPO Message Transport Regulates all communication between the EPO components Started Automatic A EPO Probe Performs the monitoring and data gathering operations for EPO Started Automatic A Desktop with the EPO GUI will not contain any service components A short description of the services 1 EPO Diaspora optional for server and probe installation The software distribution layer With EPO Diaspora you can update already existing 2008 C it ve Cit EPO Elements Business monitor 10 van 67 EPO probed machines Distributed software updates travel through the EPO message transport layer 2 EPO Mail Gateway optional for server installation With this option it is possible to send email by a relaying mail server 3 EPO Message Transport Forms the transport layer between agent and database Remote probes agents communicate with the local EPO message transport layer which ensures the expedition of infor
27. Send interval The maximum time whereupon a new measuring is always sent independently of other filter settings Don t filter errors the filter is not applied for errors Don t filter measurements the filter is not applied on ordinary measurements Devices and OI D s Enabled Each device can be turned on or off separately SnmpTimeout Time which is waited for the SNMP query to be answered SnmpVersion The SNMP version to use 7 14 External probe Functional The External probe is the interface to your own commands or scripts or example probes you can find in the probe library on the EPO Elements forum The script must result into an EPO state a number or a piece of text The EPO External probe can execute all type of scripts that can be executed on the windows machine The only requirement for EPO to understand the result of the script is the way a piece of the output is written to the standard output Syntax for a piece of the standard output Example EPO Status EPO Status Datakey KEY Datakey BackupCheck Status STATUS Status Normal Timestamp Date Time optionally Timestamp 2007 01 15 08 00 00 EPO EPO i 2008 C t Veni C Se EPO Elements Business monitor 48 van 67 Or Syntax for a piece of the standard output Example EPO Number EPO Number Datakey KEY Datakey NumberOfFiles Number NUMBER Number 5 EPO EPO Or Syntax for a piece of the standard output Example EPO Status
28. ailable Available The route is available or not If is pressed on OK a connection line between both machines will appear after a few seconds a red line indicates that there is no or not yet a connection The same have to be applied the other way around Then the next situation arises and the connection is complete KlachineVerVeq MARKJOSEPH The remaining probed machines on the remote network at MachineVerWeg will also appear after some seconds ae 2008 C it Version 5 0 C it EPO Elements Business monitor 61 van 67 10 5 2 To remove Devices With the right mouse button on a device it can be removed THE EPO server where the EPO Client is linked dark grey cannot be removed 10 5 3 Connection test To test the existence of a connection amp Network connection tcp ip Test this from within the EPO Server itself as well from the probed machine telnet lt ipadres gt 7472 expect result emptied command screen OK amp EPO Connection EPO transport layer on top of tcp ip on the EPO Server epomsgcmd info or epomsgcmd roundtriptest lt device gt start on the probe side epomsgcmd s ipadres van_de server 7472 list expected result a list of Postboxes with numbers of messages for the specified devices 10 6 EPO Mail gateway The EPO mail gateway makes it possible to send an e mail from the escalation manager by offering the e mail to your mail server The epo mail gateway must be installed on th
29. applications 3 3 Database EPO Elements uses a file database for storing measurements EPO CustomerCare standard is installed with the database Firebird http firebird sourceforge net Advantages of this database e For free compactly and simply in maintenance e Commercially independent e Supported platforms on Linux Windows and several Unix Organizations which want make themselves further reports with a report generator such as for example Crystal reports are recommended another database for example Microsoft SQLServer EPO CustomerCare can use also of other databases for example Microsoft SQLServer Microsoft Desktop Edition MSDE Microsoft access Oracle 3 4 Installation preparation Account B Installation account with administrator rights Si 2008 C it wer one a Cit EPO Elements Business monitor 3 5 Installation 1 EPO start EPO element v v bbbb Setup exe Where v v the version and bbbb the build number 1 EPO start element v v bbbb Setup exe SRero renanta Setup ig FS Weloome to the EPO Elernents Setup Wizard This acura eal cbc ac heage thes irechalliation of EPI ELEMENTS Eluinaren he coati bhi eeu Clore al ofa applic atone bettors Stein Seto Tha vel mate pasii bo uree misai yates ahot hiire bo ebo your EETERUEST Chek hast ba Bere Click lt Next gt 2 Click if you agree with the mentioned terms the checkbox I accept Seru tenci up Ana
30. ary description e E g the persons involved click on the affected end user the colleague to whom the recording is granted Fill in the type of the recording incident change problem Mark that e As the affected end user at a customer has been selected and it has been chosen as priority that then the need by date is filled in by means of the SLA which has been coupled to the concerning customer e The person to whom the recording has been granted can retrieve the recording in its own todo bucket under workflow i 2008 C it ve Cit EPO Elements Business monitor 28 van 67 e There are under CustomerCare node 4 approaches to the Se eater fi registrations Akart Han 1 from the customers point of view Ei A Dii A aah which registrations are open at a certain customer 1 emie ayri Super de Boe the possibility to be rapidly warned for certain customers as M ETE AA too much are open i Process mondoring erae 2 From the process tt Pot montered Gwer SLA which registrations stand there open H Petomance Q Regetrations 1 which registrations are over the agreed time ve cea but especially also which threaten come within 4 hours over eine the SLA time eee 3 From the registrations themselves open closed EA Maregereert 4 From the workflow workload who has which registrations on its name who has there at many registrations on its name 4 5 2 Room mo
31. bes 11 35 Problem solution 63 he Version 5 0 C it EPO Elements Process probe 43 Propagation rules 25 26 Proxy firewall 59 R Red 25 Regular expression 32 remote networks 59 Reporting 54 Requirements 15 Restore 62 Room monitoring 28 S Schedule 36 Script 57 Security 20 Service levels 25 Service probe 40 Service Window 26 30 Services 9 Silent 19 SLA 25 SLA timeline 26 SNMP probes 44 StatusTree Graph 29 Storage 58 T Task scheduler probe 40 Template 35 threshold 56 Business monitor 2008 C it 67 van 67 Thresholds defaults 58 U Unattended 19 Uninstall 20 Unknown 25 Upgrade 19 User Manager 31 V View Measurements 62 Virtual Email User 53 Virtual web user 51 VPN 59 W WAN 59 64 Warning 25 X XSL 54 XSL FO 54 Y Yellow 25 Version 5 0 2 V z Q n amp m T z y Cit
32. bility on what is really important For this reason the Early Warning Company states that successful monitoring does not start at technique but starts from the view of the company processes and the thresholds defined by the management That is how desired performances service Levels can be made measurable EPO have been developed to measure only the important components that really matter for your organization EPO focuses on the company processes Thus EPO can verify continuously if orders are being rapidly enough processed or that computer systems are available within agreed uptimes For the industry EPO can check production processes In combination with Check it s eNose EPO can monitor exposures of gases Thus EPO cooperates closely with every system that can collect and pass on information Moreover there are plug ins for functions such as time recording helpdesk recording monitoring of several processes and much more Architecture EPO exists of several components which are in contact with each other Mentioned below reflects the base architecture of EPO The picture above shows that all communication between the EPOServer and the probes goes by means of the transport layer The picture below shows the communication between the different components of EPO 2 4 Services An EPO Server typically contains the following components EPO Diaspora Started Automatic ve EPO Mail Gateway Allows EPO components to send e mail through a S
33. cified timestamp the measurement gets the timestamp on the moment of the processing of the measurement Optionally the timestamp can be given in the output of the script The format of the Timestamp is yyyy mm dd hh nn ss 2008 C it Version 5 0 C it EPO Elements Business monitor 49 van 67 Settings Sores le al inima wo T deve hbo oo pene a a m a 7 ere i 1 Filtr Fan i 8pplioebor ries Envirenarant Ms aera acter ee kaya hoes Lari Aum Leg hni a ra Dni fier eeri ipoizmion Tina oat a re erg cu Ole aaa jhe J ll poe fhe amen T aibe conrei wedos EPO ProbeSec should be sikmesi to interact erh the des bing Stet e Cerra es Det ey 2 Trae by Sade i x Fig ee ee ee a D aa AT hl a pay rege ae a H i ri eg oe ak To r Fon ore Leet Pim TA wt 13 11 2007 TES rta E Gen probe ET aTi Appiam fear Schedule Interval the probe will measure with this frequency The specified interval is the amount of time between the end of the last measurement and the start of a new measurement Filter Max Send interval The maximum time whereupon a new measuring is always sent independently of other filter settings Don t filter errors the filter is not applied for errors Don t filter measurements the filter is not applied on ordinary measurements Application Timeout How long is waited for the result of the external script Kill Process after timeout if timeout occurs should the process be killed Visible commandli
34. d EPO functionality is described 9 1 How dol add a new server for remote monitoring ae Description Implementation Result Install the Windows probe on See 3 5 Installation installed probe the server to monitor working probe measurements come to EPO database Add the new device to the In EPO business client basic information of the Business Tree edit business tree windows robe is viewable and will me monitored according the default threshold values 9 2 How dol add a new router bandwidth monitor Step Description Implementation Result Rauaeera l the router will be monitored aie probes page 16 ee ee probes page 35 bandwidth probe oS page 44 measuring to the Business tree edit business tree EPO business tree look at probed object 9 3 How to adjust threshold values Step Description Implementation Result Modify the properties of a select the node in the Thresholds have been node in the Business tree Business tree adapted right mouse button for edit this node modify the desired property save and wait some moments NB Modified thresholds will be used immediately but to see adapted thresholdlines you have to reselect the node 9 4 How do monitor the availability of my I P components Step Description Implementation Result router will be pinged If not yet present install the See 3 5 Installation Installed probe EPO probes on the mach
35. dations how to go with the EPO business tree 1 Take care that the EPO business tree becomes green after an escalation solving the incident 2 If anode is escalating state is different than normal for a longer time think of one of the following adapt the thresholds place the node in an Maintenance group remove the node from the Business monitoring 4 5 First use of the Business Tree One of the most important first steps is arranging the Business Tree The Business tree can be modified by choose in the menu Edit the sub menu Edit business Tree in the Business Tree with right mouse click Enter edit mode See paragraph for explanation of the Business Tree editor 4 5 1 CustomerCare helpdesk CustomerCare is the helpdesk support module By means of simple recording and effective procedure monitoring appointments with customers can become complied with concerning the lead time of presented incidents problems or questions CustomerCare has been developed support the registration process on basis of simplicity Example how CustomerCare can be used Make a registration of an incident report of a customer choose from the menu helpdesk New registration ERO Business Cliemd Fir Opio Ed Bine moana fee Hip kanas brews i1 EE 5 f a F ay Ta l EEE TE AE A Asso SLA Z i IT hirae me e ite Look table sustenance nal irira FHI aoii ee ee x Hiz e Fill the relevant fields in summ
36. e EPO Plugin SettingsManager gt lt SettingsPath gt Data SettingsManager lt SettingsPath gt lt item gt lt item type ePO Interfaces MeasurementStoreFactories gt lt StoreFactories gt lt item type ePO Plugin Measurements RawMeasurementStoreFactory gt lt BasePath gt Data ProbeData lt BasePath gt lt Extention gt edf lt Extention gt lt StorageType gt Binary lt StorageType gt lt item gt 2008 C it wer one a Cit EPO Elements Business monitor 59 van 67 lt item type ePO Plugin Measurements TransformMeasurementStoreFactory gt lt item gt lt item type ePO Plugin Measurements CombiningMeasurementStoreFactory gt lt item gt lt StoreFactories gt lt item gt lt item type ePO Plugin Measurements RawMeasurementMessageReceiver gt lt item gt lt item type EPO Plugin EPointManager gt lt item gt lt item type EPO Plugin StatusTreeHost gt lt item gt lt PluginFactories gt lt plugins gt 10 4 Memory usage EPO has been developed default to use a a large part of the usable memory release it if another application asks for it Underlying idea resources are there to be used 10 5 Probes by means of WAN I nternet by means of WAN I nternet EPO probes and therefore connections can be defined concerning VPN Internet pforwarding Proxy firewall 10 5 1 To establish EPO network for not automatically detected machines EPO systems find each oth
37. e EPO server itself To configure choose menu Edit Edit probe configuration Choose the yellow most right icon for the mail gateway iis UNUS configuration Ee SPO Mall Diim oo efipination an Les SMTP sare bags Sleep Marae Tre ERIM aiiin i A EPI Fosbiskg phost gui i Toe ee The selected SMTP server should be configured to relay mail for the epo server ae 2008 C it Version 5 0 C it EPO Elements Business monitor 62 van 67 11 EPO Maintenance 11 1 Maintenance backup and restore of the database 11 1 1 EPO database The EPO data exist from two separated kept data collections 1 the measurements probe results the measurements are kept in a so called flat file database Exhaustive testing has shown that this determines little difference for the performance but that simple administration of the data strongly increases as a result The following directory order under EPO EPOServer data is apprehended per month a separate directory yyyy mm below by probe a separate directory DK_EPO K lt probe name gt possibly below by sub directory the different probe information components below per day the information in a separate file Double click on an edf file will start the data viewer the same data viewer that can be invoked from within the EPO Gui by right clicking a data node in the Business Tree and selecting View Measurements 2 the tree definition scree
38. e first New settings will only be applied for newly dragged and dropped devices to the Business tree Example to change the default critical threshold for a CPU 95 look for the item lt Name gt CPU Critical lt Name gt and change the specified threshold to your own desired value Restart the service EPO Server net start stop eposerversvc to apply the changes you ve made 10 1 2 Scale of the graph The scale of the graph is adapted automatically to be able reflect the highest value It goes there at for the measurements the threshold values NB When the threshold values differ a factor hundred or more from the measurements then the measurements are not or hardly visible in the graph 10 2 Configuration files The following files contain configurable items for the several EPO components ana 7 FJLel Trte Br agence cere Carry aan kahe Fook arr Caper TEER COME Fi EP aera aAA A d A THF gan key le Est a ny D pal yT Che Sy cH E Fia LA s ee n Lobos ks Fe Lab erare Lote eT Pros LUM be tds Freer rk Citra aan kahe Foes serra Camper en eee CHE Fi e Sela di CF oan eee le Eat West pla ba vli rE Eea CoH E Fis NB The configuration files have the name config of the service or executable where they belong to 10 3 Data storage In the file EPOServerSvc exe config in the server directory the StorageType can be modified from Binary to Xml lt plugins gt lt PluginFactories gt lt item typ
39. e of Maintenance placed Maintenance Sa te Maintenance Window All underlying nodes fall outside the Service Windows z CustomerCare Blockade because of Service The here red node falls outside Customers 2 Window the service Window 4 3 4 SLA timeline Every node in the Business Tree has a SLA timeline The SLA timeline reflects the state information of a certain node on a certain day the system date Cam emia 1 a a a oaae default or a chosen day Pree wensuesrent madeg 6 apa WOE 26 From time 0 00 to 24 00 the state of the node by means of an indicating color at a certain time or during a certain period The color passages indicate the change of State If it concerns an end node the performance indicators in the time line the diamonds reflect the state of the actual test moments every diamond Is a measurement in the database The state of a node is stipulated by the established thresholds of the node If it concerns not an end node the state is the aggregation of the underlying states ae 2008 C it Version 5 0 C it EPO Elements Business monitor 27 van 67 4 3 5 Measurements The pattern in which the performance indicators diamonds are shown is stipulated by the configuration of the associated probe It can be adjusted that measurements are passed on a fixed interval or that they passed on at sufficient deviation of the previous measurement 4 4 Base skills Recommen
40. ected in a result viewer At the moment we use a web browser because it can reflect several file formats If it is not necessary to show a report then no result viewer has to be defined ERF is XML An erf file is actually a xml document describing in XML definitions the way a report is build Such a erf is build as follows lt xml version 1 0 encoding utf 8 gt lt report type EPO nterfaces Report gt lt DataGenerators gt lt DataGenerators gt lt DataProcessors gt lt DataProcessors gt lt DataResultViewers gt lt DataResultViewers gt lt Leavel empDirectory gt lt LeaveT empDirectory gt lt TempDirectoryName gt lt TempDirectoryName gt lt GeneratedDataF ile gt lt GeneratedDataFile gt lt report gt lt LeaveTempDirectory gt lt lt LeaveTempDirectory gt This value ascertains whether the temporary directory which is used to store temporary files must continue to stand after successful generating the report or have to be deleted During the developing of a new report it is useful to set this property on true so that the generated temporary data xml can be investigated After successful delivery of the the report this value can be set to false so that only the report remains and all temporary files are removed lt TempDirectoryName gt lt TempDirectoryName gt Here the temporary directory is set When for example a pdf file is made a xsl fo temporary file is necessary which is actually the source code o
41. een the end of the last measurement and the start of a new measurement Allow Http Redirect User agent The probe identifies himself Username Password Domain Possible http authorization differently than by means of a form Allow Http Redirect accept http redirect answers Filter Filter Max send interval 01 00 00 days Jhh mm ss Don t filter errors Don t filter measurements Response time Send all if above lo Send if change greater then 20 Filter Max Send interval The maximum time whereupon a new measuring is always sent independently of other filter settings Don t filter errors the filter is not applied for errors Don t filter measurements the filter is not applied on ordinary measurements Send all if above As the response time is above this value the measurements are filtered Send if change greater then If the difference between the current measuring and the last which was not filtered is larger than this value the meeting will not be filtered i 2008 C it Version 5 0 C it EPO Elements Business monitor 52 van 67 Proxy Proxy Proxy server FO Username FO Password FO Proxy server Optional name or IP of the proxyserver Proxy Username Password Domain Possible authentication for the proxy server Request Sequence Request List a aaaa_a_ TSF S gg EPO Elements01 1 2 EPO Elements0 1 parameter waarde 1 amp parameter2 waarde This a list with HTTP requests
42. er automatically only within the same subnet segment If 2 EPO remote networks minimum 1 probed machine on each side have to be connected to each other Start from the client which has one part of the network visible the configuration editor Edit gt Edit probe Configuration Click with the right mouse button somewhere in the white part and choose Add new device Name is exactly the name which supplied to the device during the installation of the EPO Probe default the If at DNS name nothing is specified the name field will aT ee be used also as DNS name Circe nema i 2008 C it Version 5 0 C it EPO Elements Business monitor 60 van 67 If MachineVerWeg is given as a Name then the result will be Peo MARKJOSEPH Click afterwards with the right mouse button on MachineVerWeg and drag a connection line to the EPO Server The following window appears Teman wate x Prom cavica Alec he ioia To dra HAREJ OSEP Connechbon sio TMAR KIOSEFPH TET The source port needs only be filled in if it is different than the destination port The IP address or the resolvable name of the new device can be supplied as destination The protocol determines if the data concerning this connection must be send encoded binary ASCII or UTF 8 The Cost gives a virtual value to the connection The chosen route is stipulated by the lowest total costs Enabled If not checked these route is not used also if it is av
43. ere a Internet connection click on Request license HOE Pe oe ee i j Tha bri beani wl ba dar By i inr e Bhi ral Seu ieri heed es miisi he Irid The license response file send directly to the given mail address continue after reception with step 5 4 2 5 Registration by mail Step 4b f there is no Internet connection possible then select the option Manually Click on Request license The request code is shown eS Mapuaal Crees Pe est Capp thes bret below Ged shid to cur miea be er al rian of EP pent cere reps t theanmernquest Woe EPO biena E lre aque a ae EA i ia da j fH he de TUF PPE H hegas Pl hir e Lingual end of E Fur oere secu gt Hey Your lero pall ed ben mirad bekim pou nra then ERDO S PURA all neces Boos yea eed copy the whole text 2008 C it Version 5 0 23 van 67 Cit EPO Elements Business monitor 24 van 67 mail the copied text to your reseller continue after receiving an answer from your reseller with step 5 4 2 6 License install response After the license response have been received on the given mail address this last step can be carried out Step 5 Copy the text in the response mail F kuf TT Like S Lis SFL LLEFLL CET ZCE bet TRIP Ta Eee CEAT IE Eh EZER ba Be d TIL PPR ber SSE SS C be Arr Pan ERLE E bihi Th SS ERS Lek F ee ee ee ee es Linh LES Sobel e TP iL 0 Blin Seo GE SEES SS Ta ES of Se Ek ar
44. ess solutions has become the SLA framework EPO Elements Direct use EPO Elements is ready to use out of the box still on the day of the installation for starting with e The helpdesk for supporting customer communication included with procedure monitoring e and or the guarding of servers with basic information as CPU memory disk space services and eventlogs e and or room monitoring by means of the EPO room monitor with e Nose Configuration EPO Elements can be adapted simply by means of configuration for e applications or network services contracts to monitor e to monitor for example VOIP chains e or monitor servers outside your own network for example as service to customers e to monitor financial figures Scripting By means of configuration and small tailor made scripts EPO Elements can be used for the planning of guarding of vital services chains directly to connect on individual communication needs to escalate by means of e mail sms semafone to be connected on existing technical guarding resources enrich technical monitoring to couple it to the experience feeling of the users report templates to offer to own report generator e to monitor agentless vital company processes 1 2 Aim of the handbook EPO The aim of this user manual is offer aid as sort le line book of references Thus are successively described 1 The installation of the server client and probes 2 The first use how the helpdesk chain m
45. f the pdf This file is placed in the temporary map and can after successful making the report it is removed 2008 C it Version 5 0 C it EPO Elements Business monitor 55 van 67 This property is optional and is set default to the temp directory of the pc The report definition can also handle parameters These are noted as nameparam1 nameparam2 etc EPO reports EPO is provided with a few example reports which are installed on the server during the installation of EPO Elements 5 0 These reports become available in the client With some knowledge of xml xsl and xsl fo all standards itself these reports can be adapted To make EPO reports Start with adapting a working example report A nice small example is the generating of a csv file downloadable from the tools amp add on section on www epo elements com after logging in Commandline option EPOGui exe ActionFile C Mijn EPO Rapporten Example CSV report action In this action file the erf file is linked and the reportparameters if present are specified Advanced Report options On the EPO elements forum we will discuss in the run to the next version of EPO advanced ways of using reports Such as parameter passing batched reports realtime graphs for linking into a live internet page and linking reports to the menu of the EPO GUI 2008 C it Version 5 0 i Cit EPO Elements Business monitor 56 van 67 9 EPO Procedures In this chapter regular use
46. for an Internet site The requests will be executed in list order CopyFormToNextRe Datakey GoogleAvailability Paranveters WebProbeParameter Ana ResultCannotContain ResultMustlontain window google SaveResponseloa SumUatakey TimeOut 00 01 00 Uri http www google nl Copy form To Next Request optionally the HTTP response form data of the request will be copied to the next request The page number or the form name can be used DataKey optionally name under which this result is stored Result Cannot Contain optionally if this text occur the result of the request will be down Result Must Contain optionally if this text doesn t occur the result of the request will be down Save Response To optionally file name where the HTTP response is stored Sum data Key optionally name for the added response times for all steps Timeout optionally time which is waited for HTTP response Uri optional address of the Internet site Parameters Each step can give a list of parameters By means of this parameters the http variables in the form data can be automatically filled in This way it is possible to automate a virtual user performing the necessary steps to test complete the functional working of a web application Name Name of the parameter Value Value of the parameter Type How the parameter must be given as a POST variable or HTTP header in COOKIE or in the URL ae 2008 C it Version 5 0 C it
47. he alas nee S70 ae AT Archive mags uneasy Bl5 ME A 0 rink FARE PASARE za AE ART Sune prhini MAAE Aman A7 10 ee Pd MARE PAAR Asche Retresh Chez 11 2 Problem solution In this paragraph a number of possible solutions has been incorporated for well known error states NB on EPO Forum the lt www epo forum gt http www epo forum stand the most recent versions of FAQ list and known issues 1 the EPO Client gives the Error message No connection at start An error occurred Details Error descriptiorc Mo connection could be made with the server EPO Client can get no contact with EPO Server possible causes to be On EPO Server the service EPO server is not started Network has been broken between EPO Client and EPO Server Firewalls prevent network contact between EPO Client and EPO Server EPO Client and EPO Server are not in the same LAN netwerk Possible Start the EPO server service on the EPO Server solutions Research the network connection For example by ping EPO server ping exe or tracert exe Firewalls generally permit default within local network LAN all communication The firewall should permit EPO communication for port 7472 2 the Windows task manager indicates that the EPO Client is started twice As the EPO Client is started there are 2 processes EPOGui exe visible in the Windows task manager 2008 C it Version 5 0 EPO Elements Business monitor 64 van
48. he filter is not applied for errors Don t filter measurements the filter is not applied on ordinary measurements Send all if above If the value of the performance measuring comes above this value the measurement is not filtered Send if change greater then If the difference between the current measurement and the last which was not filtered is larger than this value the measurement will not be filtered Counters Category Performance counter category Countername Complete name of the performance counter These must be entirely well spelled Exact names of performance counters can be found using the perfmon tool perfmon exe Enabled to switch measuring on and off GatherHow Max min the largest or smallest number during the interval Average The average value measured during the interval Instance performance counters instance name not always present Scale multiplying factor for the value of a measuring The filter is applied afterwards a 2008 C it Version 5 0 C it EPO Elements Business monitor 51 van 67 7 16 Virtual web user Web probe Functional The virtual web user probe monitors the availability and the performance response of an internet site It is possible to define a complete set of steps to simulate for example the complete action list of a virtual user for the monitored internet site Settings Interval the probe will measure with this frequency The specified interval is the amount of time betw
49. ine 2008 C it Version 5 0 C it EPO Elements Business monitor 57 van 67 will take place probe probes page 35 probe page Al measuring Add the new test information In EPO business client to the Business tree edit business tree EPO business tree look at probed object 9 5 How can add my own script to the EPO monitor Step Description Implementation Result Adapt your script for sending See 7 14 External EPO will understand the the desired result a status probe page 47 for the output and use it as an a number or a piece of text output syntax interface between your to the standard output script and EPO feces script will be carried out If not yet present install the See 3 5 Installation Installed probe EPO probes page 16 Configure the external probe See 7 14 External Script is carried out on probe page 47 the specified interval Add the new test information In EPO business client Information is shown in to the Business tree edit business tree EPO business tree look at probed object External Activate the EPO external See 7 1 To add new Activated probe probe probes page 35 2008 C it Version 5 0 EPO Elements Business monitor 58 van 67 10 EPO Configuration 10 1 Thresholds 10 1 1 Default thresholds To change the default thresholds edit the file epo server TreeExtenders module Remember to make a backup of this fil
50. isk space EventLogs services and processes SNMP ip adres amp Object D Windows Performance Counters Ping availability and response time Interface commanadscripts perl sqlcommands net HTTP including automated substitution of parameters and variables ITI proces monitoring Service levels for open incidents problems Only valid for EPO room monitoring e e Nose fragrance of burned electronics Scorching Volatile Organic Compounds cigarette smoke etc 2008 C it wer one a Cit EPO Elements Business monitor 12 van 67 e Temperature air humidity leak water airco roof water piping Voltage level for or after the UPS e Optional devices webcam door contact fingerprint unit 2 8 1 Agentless By EPO monitored components servers applications can also be monitored agentless this means no separate agent probe on the monitored server itself As from the EPO server or a random other EPO probed machine scripts can be scheduled see the probe library for examples which monitor the components on distance 2 9 System management helpdesk CustomerCare e Registration of incidents modification requests problems tasks activities and other customer reports e Incident monitoring on Service Level Agreements e Automated import of your customer database no restrictions on numbers and helpdesk employee data e Automated import of automatic registrations of returning line tasks e Administratio
51. l user notifications O View own escalations Uer manager Manage users View users New group al Delete OF Apply Cancel 14 45 26 B Select the tab page Groups Click button New group Specify the name of the group Example EPO Administrators Select the Rights for the group 2008 C it Version 5 0 C it EPO Elements Business monitor 22 van 67 Select the tab page Users Click button New User Specify the user name if the user should be managed by the OS make the name exactly the same as the already existing OS account EPO server or Active Directory if the EPO Server 1s a domain member Select the group s that the user belongs to Apply the changes and close the EPO User Client 3 Start EPO User Client and logon with the just specified account Select menu option Administration Manage Business Trees Click button Add Tree Specify a name Select the groups that should have access according their specified functional rights 4 2 License activation The activation of the licensee can be carried out with a proper Internet connection within a couple of minutes The following 5 follows steps Step 1 E j LEE reminder There is mo akd ken miake l Ya Gan baiezta eanna w giiia amp serial purba Wi e not ister maja Sgan UEIaP ten thas ciapi od eat iat Lie clr Select Request trial in the License reminder
52. mation to the database The communication goes by means of a Postbox mechanism At down the messages are stored in the local postbox of the probe until information can be forwarded store and forward 4 EPO Probe optional for server installation Obtains basic Windows information CPU diskspace services from the operating system and offers this to the transport layer message service Can be configured to retrieve additional information such as snmp information scrpts sql statements windows performance counters ping values At down no information is gathered until service is started Already existing probes will show blue in the EPO Business tree indicating the state Unknown 5 EPO Server Ensures the communication with EPO clients EPOgui exe Ensures the processing of the data offered by the probes Contains also the escalation manager functionality At down EPO Clients cannot start because they can make no connection with the database The probes will continue with their measurements Measurements send by the probes by means of the epo message transport layer will be stored locally on the server When the epo server service is started it will process the measurements retroactive 6 EPO SMS Gateway optional for server installation With this option it is possible to send SMS messages by gsm modem or room monitoring unit which has a local GSM modem included 2 5 Logging The EPO services log to the Windows Event Viewe
53. meel 25 Character2 License overview NB every installation of EPO element contains in advance the first 15 Epoints that are needed for starting at least one EPO user client License points in use Select Epoints in use select a pool and select Show detailed information for specific Epoint calculation ina Ara Bur m Cima a a e 2 11 Language In the logon window you can select a language English and Dutch The labels of the Business tree and dropdown menu s in the Helpdesk module can be set by the user in any language For the Business Tree build the tree menu option edit Business tree in your desired language For the dropdown menu s in the Helpdesk module define your own items menu CustomerCare lookuptables 2008 C it Version 5 0 we lt P a Q ra l gt 2 lt EPO Elements Business monitor 15 van 67 3 Installation 3 1 System requirements amp Windows version XP 2000 2003 or Vista CPU minimum speed as from 1 GHz Free disk space minimum as from 10 Gbyte Memory minimum as from 1 Gbyte Microsoft Net Framework version 2 0 sp1 3 2 System recommendations amp CPU recommended speed as from 2 GHz amp Free disk space recommended as from 80 Gbyte amp Disks SCSI or SAS amp Memory recommended as from 2 Gbyte Optimal performance of EPO Elements is obtained by using EPO on a server without other
54. ment Therefore EPO contains the functionality which is necessary for Business Monitoring Chain Monitoring Remote Monitoring Room Monitoring Early Financial Warning Helpdesk CustomerCare including I TIL process monitoring Or every combination of the above mentioned functionalities EPO DIENSTENbewaking maark 1 Ea PP a naw rine eae INTERNET ga EP mat 1 mociorsishion Se SS ll EPO has been developed for managers and ICT experts General and financial directors who want to monitor their appointments with their customers Process managers and controllers who want to monitor their internal processes Service proposers who want to supply remote services Central systems or building administrators who have ongoing sensual guarding necessary for technical spaces where they daily does not come anymore Financial controllers who want real time monitoring of the monthly key figures and who want to be able to react also real time Helpdesk employees and process managers who want to on the base of Keep IT Simple organize their customer contacts and get their helpdesk processes under control and keep it that way i 2008 C it ve Cit EPO Elements Business monitor 9 van 67 2 2 2 3 Method Common used management software often gives an excess of data concerning systems and network components Whereas only a small part of it is really relevant Moreover this superabundance takes away the visi
55. mum time whereupon a new measuring is always sent independently of other filter settings Don t filter errors the filter is not applied for errors Don t filter measurements the filter is not applied on ordinary measurements Send if change greater then Filters measurements on base of change As a new measurement is less than the indicating or number of bytes compared to the last sent measurement these new measurement will not be sent Send all if usage are above The percentage CPU usage above which measurements do not have be filtered i 2008 C it wer one a Cit EPO Elements Business monitor 38 van 67 7 6 Memory probe Functional The probe reads the memory usage totally used available of a system by interval The probe can be configured to measure physical memory page and virtual memory Galea ile tibia ay i teat Bat be Firal fF FaeFie be Thal Fik Bhir imar lak aval DE w fik oea Tih rafen I bonne ems D Wont nter meesrerenls reli erea paka Wari WHO Fanz Interval the probe will measure with this frequency The specified interval is the amount of time between the end of the last measurement and the start of a new measurement Gather the following information Which of the three types of memory must be measured Filter The measurements are forwarded to the EPOSERVER according the filter settings Maximum Send interval The maximum time whereupon a new measuring is always sent independen
56. n definitions this data is kept in an sql based database default c program files the early warning company epo data epo fdb 11 1 2 Backup It is easy to make a backup of EPO just make a copy of the complete EPO directory Use a tape or other backup device The EPO data files EDF can be copied during normal operation no read locks 11 1 3 Restore Just place the files from the backup device to their original destination 11 1 4 Disaster recovery To recover after a clean windows installation amp Run the standard setup with the same components and specified installation path as the original installation EXCEPT DON T START the services last option of the third installation step See 3 5 section 3 amp Just place the files from the backup device to their original destination Start the epo services 11 1 5 Compress measurement database The EPO measurements files can be compressed Choose menu Administration Measurement database Choose an archivable month and select the Archive button As a result the many files are compressed to one remeaning file in the probedata directory with extension eda Epo Data Archive ae 2008 C it wer one a Cit EPO Elements Business monitor 63 van 67 a ie Mie mHE cara ae a Flood ecteo re EEE Lr ch pcm Ba BS Ache eh Laney ETA kE ET 4pchiem THEE ure 256 Lae b 2007 02 SP hick FURAR hAAnArA Sat LE ga ihe Pas eS TT bE oun Arahna ce 367 Lae A007 pr
57. n of spent helpdesk time e SLA reporting invoice appendix spent helpdesk time 2 10 License points EPO element contains in the box sufficient license points 100 EPoints to aim one of the key features CustomerCare helpdesk chain monitoring or remote monitoring with 1 or 2 user clients EPO license points EPOints are dynamically usable EPoints can be used for enabling functionalities probes agent and clients The quantity required license points is not stipulated by what is installed but by what is monitored what is in the business tree and the number of simultaneously started EPO User client 1 Every end node in the business tree simple Managed object costs 1 licencepoint 2 Exceptions are the standard information of windows server cpu diskspace memory eventlog and services 5 epoints per server snmp information of a router switch 3 epoints per router switch the process monitoring of the helpdesk module CustomerCare 50 epoints Simple Managed object cost 1 EPoint for every time the Managed object has been incorporated in the business tree e EPO 1CMPPing availability or latency monitoring of an IP adres EPO HTTP monitoring of a web address EPO SNMP monitoring of a simple object ID EPO openinterface monitoring with an external script EPO performance Counters The license points for the use of the EPO business client e EPO Administrator client 20 25 Epoints e EPO User client 15 Epoin
58. name for the device that will be queried IP Address the ip address of the device that will be queried If no IP address Is specified the name of the device will be used The bandwidth is measured by interface Interfaces can be added by means of their number or name Device Interface IF Community public Linus Broadcom N 127 0 DataKey _ i E _ Description Broadcom NetAtreme 3 Aoc Gigabit C Device Linus Enabled True IPAddress 127001 Name i Broadcom NetXireme 57x Gig OverrideSpeedin 1 OverrideSpeedOut 1 _ SnmpTimeout 00 00 07 _SnmpVersion E i storeDataKeyln Broadcom NetAtreme 5 Ace Gigabit C StoreDatakKey Out Broadcom NetAtreme Ao Gigabit C ca Enabled Each device can be turned on or off separately Override Speedin for specifying the fixed maximum graph value instead of the dynamically calculated maximum Override speed out for specifying the fixed maximum graph value SnmpTimeout Time which is waited for the SNMP query to be answered SnmpVersion The SNMP version to use 2008 C it Version 5 0 Q 5 j Q a2 am T S T EPO Elements Business monitor 46 van 67 Settings SNMP Sysl nfo probe mewa AO j eyshes ee let Ror ranr inka fir uens m faa Javre iee ao O Dari flier mewarna tanel awal Fanny fasi we lt P a Q ra mk gt 2 lt Schedule Interval the probe will measure with this freque
59. ncy The specified interval is the amount of time between the end of the last measurement and the start of a new measurement Filter Max Send interval The maximum time whereupon a new measuring is always sent independently of other filter settings Don t filter errors the filter is not applied for errors Don t filter measurements the filter is not applied on ordinary measurements Devices Enabled Each device can be turned on or off separately SnmpTimeout Time which is waited for the SNMP query to be answered SnmpVersion The SNMP version to use 2008 C it Version 5 0 Cit EPO Elements Business monitor 47 van 67 Settings Generic SNMP probe Erhai p pA y Iriana jioni r tne penra E Lre end Lle Tid Har sarri iawa OLECIC pirr pierimjer E krna aer C Deewt bt eer eee prarandi Simnela ows p Sand hoe gener ben fi TUSK iH CIs Dmi IF Ta Taamal Be helin IF R A piki Jana kabia Fralda Trima Fakira TS 158 1 E Anma rir THe IG S RA Fan gad R Irid Omari hmh All 1234 bb U mahari Imes Schedule Interval the probe will measure with this frequency The specified interval is the amount of time between the end of the last measurement and the start of a new measurement The upper list shows the devices which must be measured The bottom list shows the OID s Each device is queried with each OID OID can be queried to retrieve as number or as text Filter Max
60. ne window should the output of the script be visible in the commandline window on the machine where the script runs Executable complete name extention included of the application Commandline arguments optional arguments Work path complete path to the executable Example Look for script examples in the probe library on www epo elements com Executable cscript exe Commandline arguments yourVBscript vbs param1 param2 Work path c programfiles the early warning company epo scripts 2008 C it wer one Cit EPO Elements Business monitor 50 van 67 7 15 Performance counters probe Functional With the performance counters probe is it possible to use the performance counters from the windows performance monitor perfmon exe Settings Filas Farr link aval Hra Fadl inia wal 2200 0 Ebra ih orm a ce Mae santimanl fii MW Pe hhm Dotie ene Zool dkharmeacuenans Batri dhr s gawaa har E Fem li sabine dun fa J Cous Pa T j Instance wa Fekkes Reh 1 Fiche au H Schedule Send Interval the probe will measure with this frequency The specified interval is the amount of time between the end of the last measurement and the start of a new measurement Pol Interval the probe will gather data with this frequency according the GatherHow property Filter Max Send interval The maximum time whereupon a new measuring is always sent independently of other filter settings Don t filter errors t
61. nitoring The Room monitoring Unit can be connected through a network connection on the network segment where an EPO probe agent is installed Character4 Checkit Room monitoring unit RBU p adres the Checkit visible in posting and will try contact zoeken ask with checkit probe by means of DHCP Checkit probe are activate by by means of the epo analys client by means of the menu edit probe configuration a machine in the same segment desired after probe probe icoon on where EPO probes are installed to have selected on enabled the checkitprobe to put Afterwards after a couple minutes the new checkit is selectable by means of drag and drop in the Toolbox Window in the TAB page RBU ing Options Help Tree editor Business a Probed Objects Externals Icmp ping Roommonitoring units Check it 4 1062D7 Door e Nose Environment i 2008 C it Vest C Se EPO Elements Business monitor 29 van 67 5 EPO Functionality In this chapter EPO functionality is listed by describing all menu items 5 1 Layout of the EPO User Interface j ae ERC Elements E f Bil Edit eee Opies Ahn nemir O i te A F a dorcderdeg i rnowerber 2007 Hz EAA Teei Toke Graph or SLA Overview aL CEO Deer EL Torrmal i Room Monitoring i j Sa armia Level Morlenng State Ghana Ceatua Tres Graph D if Wotdecetone Casy Pubishaji Memnrnmmna E H 1553
62. o Dagat E OEEO h urr i RE dee oy r iiaia ir api s Pai C Prope Pie hen ark ening Coe EI Pa dami mikid e ai ia a Pe EN Fest Tre t erie Lae Fig pan Ferm Pile The Earby erry anpa PPP eae er Pear oe __ What woud view Be dot alee oma Sand bo piki rien sted dive ai cad 9 Click lt Finish gt to conclude the installation successfully S00 Ghent Sebup rE E LS Completing the EPO Elements Setup Wizard FPS Bement hee bes kried on our computer ELEMENTS ch Finish bo chiri Whar Hae EPO Elements is now ready for use See paragraph 2 4 Services page 9 for an overview of which components are installed during the EPO installation 2008 C it Version 5 0 Cit EPO Elements Business monitor 19 van 67 3 5 1 Upgrade All EPO Elements 4 x versions can be upgraded during the 5 0 installation The installation detects which version is already installed Changes in database or measurement structure will be applied during the installation process NB Make a complete backup of the program AND data directories for failover purposes Set up detects which components are already installed and will reselect these checkboxes in the option list Reapplying the setup exe will first deinstall all already installed options and then install the selected options Deinstall and reinstall an option will not harm the configuration for that item 3 5 2 Automatic installation The installation wizard ha
63. om the EPO probe Blue d Unknown The state of the node or of the underlying nodes cannot be determined i G The node is empty or the node and all underlying nodes have no monitoring specified no thresholds NB nodes can be specified explicitly not to propagate 4 3 2 Propagation rules Nodes The state of a node in the business tree is propagated on the basis of worst case the order is unknown blue goes above down black goes above critical red goes above warning yellow Service levels SLA Service Levels Service Level Agreement SLA are propagated on the base of the aggregation of all periods of unavailability of underlying nodes according their thresholds 2008 C t ve C Se EPO Elements Business monitor 26 van 67 Mame Current Status Percentages TimeLine lt total gt Critical TE E O Node 1 Normal ee Node 2 Normal Es A i Character3 example of the aggregation of underlying SLA s In the example above the first row matching to the selected node in the business tree is the sum of the periods of unavailability of the rows underlying nodes in the Business Tree below 4 3 3 Exceptions on the propagation rules Exceptions on the standard propagation rules are as follows reflected Node State Meaning Dark green Maintenance All underlying nodes have been placed in Maintenance ie eee Blockade The here red node has been HAEA SE becaus
64. onitoring or remote monitoring can be arranged 3 EPO functionality enumerating descriptions of all EPO functions 4 Configuration adapt settings of several EPO items such as server client and probes 5 Administration backup restore and problem solution 2008 C it Version 5 0 C it EPO Elements Business monitor 7 van 67 1 3 Additional information On C it website and EPO Forum you can find additional information on EPO 1 3 1 EPO Website The most recent version of the product leaflets are available at the C it website www C it nl The Internet site contains among other things e Leaflets with general information e Product fact sheets with more technical specifications 1 3 2 EPO Forum The most recent version of the software Is available on the EPO Elements Forum www epo elements nl The EPO forum contains among other things 1 Answers on frequently asked questions 2 A probe library with examples 3 The most recent version of this handbook 2008 C it Version 5 0 lt P Q a lt a EPO Elements 2 1 Business monitor van 67 EPO Business Monitoring General EPO have been built from the vision that monitoring from the interests of the organization will be more effective than simply monitor all the technical system events EPO have been also developed to offer The strength of open source but with the professionalism of Enterprise manage
65. oop oe EE me I Pa de dT ood oe eet kk H man ee Ihe oe el rr m gpu eae J 22 0 S Sete ge ake ILI k rider irs Tel dH e n eT Fers MHS rH Click lt Next gt 6 If wished modify the name under which the machine in the EPO network comes available This is necessary for identifying the desired measurement when measurements are mapped upon the Business tree Therefore the devicename must be unique Eer klonite Setup A Ueacnone SE ori sek diron T ou vimak be d a pe eid ai enad The aie ad cle ie ee on a bre aMi an E CEE GE J group F a Pl F n HH 1H Click lt Next gt 2008 C t Verna C Se EPO Elements Business monitor 18 van 67 7 Encryption Settings The setting files and the data communication can be encrypted HEU theme Sup Prepple CAIRNE TEL Or sch ec r spel act gs w Mer revs ie ol LEP E a Fi rep F in a ide dY Oma C22 es nn o l ardi ard birgi urr Aal m Bare fon sas i Fees rei eee Be ser rhed ar See ee ie ca T Cok stu Cot ger ous a 1 T taea Hee een Ae cle te daca males H A n lA Click lt Install gt to start the installation 8 If antispy software is installed these should allow the EPO installation to install de EPO services The antispy software will possibly ask for authorisation Examples v An Apples Change hes haan Ajim Eat anise bee ae a irae Sere CEO Fania Treen Sais EGI TEN Piei Ek iT
66. r e g windows start run eventvwr exe More detailed log information informationals and debug messages can be found under Program files the Early Warning Company EPO Logs Logs will be saved according the round robin method in default 10 files per component server transport layer and probe Look for the latest datetime stamp to find the newest log 2 6 Data transport administration of the Postboxes Agents or probes as we call them ntlog probe and scheduled scripts communicate their results by means of messages These messages are forwarded by means of store and 2008 C it Version 5 0 C it EPO Elements Business monitor 11 van 67 foreward mechanisme called the epo transport layer When the network connection is temporarily down or epo services are not running messages are kept in local Postboxes To show the content of the local EPO Postboxes on an EPO probed computer directory EPO tools EPOMsgcmd exe list Other commands will show when just starting epomsgcmd exe with no parameters EPO Message Command Tool version 5 0 revision 1745 Copyright c 2002 2006 C it Usage EPOMsgCmd lt options gt xsl lt file gt locate xml EPOMsgCmd lt options gt xsl lt file gt debug html EPOMsgCmd lt options gt xsl lt file gt list xml EPOMsgCmd lt options gt xsl lt file gt extract lt postboxname gt EPOMsgCmd lt options gt xsl lt file gt
67. ropagation rules 4 3 3 Exceptions on the propagation rules 4 3 4 SLA timeline 4 3 5 Measurements Base skills First use of the Business Tree 4 5 1 CustomerCare helpdesk 4 5 2 Room monitoring 5 EPO Functionality 5 1 5 2 Layout of the EPO User Interface 5 1 1 Layout of the EPO Windows EPO menu structure 5 2 1 Service Window 5 2 2 User Manager 5 2 3 Escalation rules 6 Arranging the Business Tree 6 1 Additional CustomerCare Query 7 EPO probes agent Tal L2 7 3 7 4 7 5 7 6 7 1 7 8 7 9 7 10 7 11 TAZ 7 13 7 14 7 15 7 16 7 17 To add new probes Use a template for probe settings Probes General properties 7 3 1 Advanced schedule settings Disk probe CPU probe Memory probe Eventlog probe Service probe Settings Task scheduler probe ICMP ping probe Process probe SNMP probes External probe Performance counters probe Virtual web user Web probe Virtual Email User Email probe 7 17 1 General Installation 7 17 2 Accounts Settings 8 Reporting 9 EPO Procedures 9 1 92 9a 9 4 How do I add a new server for remote monitoring How do I add a new router bandwidth monitor How to adjust threshold values How do I monitor the availability of my IP components 2008 C it Version 5 0 4 van 67 25 26 26 27 27 27 27 28 29 29 29 29 30 31 31 33 34 35 35 35 36 36 36 37 38 38 40 40 40 41 43 44 47 50 51 53 53 53 53 53
68. s been built with NSIS Nullsoft Install system EPO components can be installed without interaction silent and unattended The installation options can be supplied in an ini file Settings INSTDIR C Program files The Early Warning Company EPO INSTDATADIR C Program files The Early Warning Company EPO Data DEVI CENAME LocalEncryption 1 NetworkKey AFB5B8A65E25BB81AFB5B8A65E25BB81 NetworkKeyFile StartServices 1 Components EPOMsgSvc 1 EPODiasporaSvc 1 EPOProbeSvc 1 EPOProbeSvc_Windows 1 EPOProbeSvc_Common 1 EPOProbeSvc_Network 1 EPOProbeSvc_Security 0 EPOProbeSvc_Checkit 0 EPOProbeSvc_DemoData 0 EPOProbeSvc_Version3 0 EPOServerSvc 1 EPOMailGatewaySvc 1 Client_User 1 Client_Viewer 0 Client_Diaspora 0 An option is installed if it has the value 1 An option is left out if preceded by a If an option is not specified then the last used setting is taken by example during setup Use Setup exe S options lt complete ini path gt For example EPO element setup exe options C Projects EPO Setup nstalloptions ini 2008 C it Version 5 0 EPO Elements Business monitor 20 van 67 3 6 EPO Internet client The EPO client can be also connected by means of the Internet or other network connections to the EPO server Required configuration Description Configuration By means of VPN No extra configuration is necessary The EPO User client finds at starting automatically the EPO
69. s which apply to all probes 36 van 67 Destination Sets the destination of the measurements of the probe default is EPOServer which is the default name of the eposerver Enabled switch the probe on or off Comment gives a short name to the probe This will be shown in the general probe settings window 7 3 1 Advanced schedule settings A number of probes has the possibility of advanced schedule settings feet EET E ta Fin Eir Fii ATS eI or ma fr vlad Frain je TT fw it Em fl Irhan on fa nw E TT Sun Sade ares A schedule can be established with and without interval Several schedules can also be established In the example is a schedule defined for running the probe from Monday to Friday between nine up to five o clock with an interval of 10 minutes 7 4 Disk probe Functional The Disk probe measures the space usage of a logical drive as a of the total capacity At the first activation of the probe these will produce a list with the available drives on that particular machine Network drives are not captured and drives for removable media are however incorporated in the list but are default not activated Settings ooo FE inkara i0 jrr hh mni ra eben Lh tas Dats 2008 C it Version 5 0 i Cit EPO Elements Business monitor 37 van 67 Interval the probe will measure with this frequency The specified interval is the amount of time between the end of
70. sion 5 0 i Cit EPO Elements Business monitor Contents 1 Introduction 1 1 General description 1 2 Aim of the handbook EPO 1 3 Additional information 1 3 1 EPO Website 1 3 2 EPO Forum EPO Business Monitoring 2 1 General 2 2 Method 2 3 Architecture 2 4 Services 2 5 Logging 2 6 Data transport administration of the Postboxes 2 7 EPO internet client 2 8 Probes agents 2 8 1 Agentless 2 9 System management helpdesk CustomerCare 2 10 License points 2 10 1 License points in use 2 10 2 License overview 2 11 Language Installation 3 1 System requirements 3 2 System recommendations 3 3 Database 3 4 Installation preparation 3 5 Installation 3 5 1 Upgrade 3 5 2 Automatic installation 3 6 EPO Internet client 3 7 Post installatie points 3 7 1 Security 3 8 Uninstall 3 9 Encryption Use 4 1 First Logon 4 2 License activation 4 2 1 Request a trial 4 2 2 Register a serial number 4 2 3 Registration Method 4 2 4 Registration by means of Internet 4 2 5 Registration by mail 4 2 6 License install response 4 2 7 Reminder 4 3 Basic information 4 3 1 EPO State information 2008 C it Version 5 0 3 van 67 NINN AA WD O00 V wo OC 10 11 11 12 12 12 13 13 14 15 15 15 15 15 16 19 19 20 20 20 20 20 21 21 22 22 23 23 23 23 24 25 25 25 S lt P Q a lt a EPO Elements Business monitor 4 4 4 5 4 3 2 P
71. tly of other filter settings Don t filter errors the filter is not applied for errors Don t filter measurements the filter is not applied on ordinary measurements Send if change greater then Filters measurements on base of change As a new measurement is less than the indicating or number of bytes compared to the last sent measurement these new measurement will not be sent 7 7 Eventlog probe Functional This probe registers events which occur in the windows eventlog of the probed machine It is possible by means of filtering to measure only a limited number of event types Settings i 2008 C it Version 5 0 C it EPO Elements Business monitor 39 van 67 atin al bar ee airs eee He whe store ODOR roe hoor ar Lisimbosy Ereatd cd pHs Esant k Faiadlis Syan Feed Tap banm Farrara Peek yo Gecke Sara a D oy aukai Wn 7 4 Gman lim polcai Arinka F Source Trik bas aah line TEELEN Eventlog Filter Max History to read Maximum period that the eventlog must be read in case of first activation or in case of restarting 0 means the complete log Datakey Key under which the data from these eventlog probe must be stored It is possible to activate several probes and give each a separate filter with this Datakey the results can be distinguished Filter The event log probe knows its own filter method The filter has 4 options amp Include Exclude OncelnATimeSpan and Time Incl
72. tor 35 van 67 7 EPO probes agent In the following paragraphs it is described which information can be collected by the EPO probes 7 1 To add new probes By means of the menu edit probe configuration probes can be added or changed FRO _ EPO Probed computers have green icon monitor with pulse graph e Clicking this will lead to the probe settings for the selected computer ou The listed probes in the next image belong to the default monitor settings of EPO The probes marked with checkbox are actively on that selected server and collect therefore measurements Prot Te Chrpki fe Comore ma i Concrete Character5 standard EPO probes A probe can be added by amp activate a not yet activated probe select checkbox and configure amp by means of the add button to add additional probes T ete ear ad Cleukl oF ferd Lebeacrs F are mpi anh F Pe Proce 7 2 Use a template for probe settings Probes and probe settings can be copied from one device i e an example or template device and be pasted to another device To do so select one or more probes in the probe settings list and right mouse click copy open the probe settings of the target machine and choose right mouse click paste i 2008 C it Version 5 0 C it EPO Elements Business monitor 7 3 Probes General properties l s 555 l iFa wt Oe ee hn ERI vd zu Linmas pS D There are a number of propertie
73. ts per concurrent user Si 2008 C it wer one a Cit EPO Elements Business monitor 13 van 67 e EPO Viewer client read only 5 Epoints per concurrent user In EPO Elements 5 0 there is only 1 type of client The defined role with rights will determine the number of used license points The required license points for room monitoring e EPO room monitoring license by means of the hardware 2 10 1 License points in use The standard node License Overview shows the total number of license points that is in use In the graph is shown Total owned EPoints The line which reflects how many EPoints are bought and therefore how many EPoints can be used Business tree The quantityEPoints which is in use in business tree Client The quantity EPoints which is in use by concurrent users NB 15 EPoints have been reserved permanently for one user Cate kenisi rast ete w e gt vte Today License usage Cal niir ie Lal cir oid Character 1 License points in use NB also on course of the license points gebruik can be established proactive guarding For that the threshold values fill in at modifying business tree grudgingly 2 10 2 License overview The menu option Help Manage Licenses will show an overview over the obtained licenses rr aa Fass kss x mir h m E ned i 2008 C it Vest Cit EPO Elements Business monitor 14 van 67 EPowt per pool Dmh 155 ih
74. ude Use events which meets the conditions Exclude Do not use events which meets the condition OncelnATimeSpan and Time Events which meet the conditions will be passed once every specified time Events will be distinguished by comparing the EventID the Source the type of entry and the text where all numbers in the text are cleared Each filter can be established by means of up to 5 criteria Eventlog Source EventID Message and type Multiple filters can be set Each new windows event will be evaluated according the list order In the above mentioned example the first 5 filters define the type of messages that should be filtered out The 6 filter defines that if the new event meets that settings it will only be passed to epo once in the specified time Notice the last filter should be an include definition otherwise no events will be passed ae 2008 C it Version 5 0 C it EPO Elements Business monitor 40 van 67 7 8 Service probe Functional The service probe passes on the name and state of the services of the probed system The probe will also look for new services By default only the services which are started automatically at starting Windows are passed on At the first time to start the complete list with services is picked up 7 9 Settings rhari a lka Sees Rise raw irian fi CUM fpina harwr D Jee We anaa 7 Dar hha naraka Emici Ins cD ea Malans ari opie lial el core wn ll Sasis honu
75. ver T Enteni amp SMS additional hardware is needed SMS Eicalation Execution of an process Execute process escalation fe For configuring the email gateway see 10 6 EPO Mail gateway page 61 for specifying a smtp server _ ee O E Dig crintior Eecaataies ahy Fisen J Erabi Steere deter BER Bayer rely Cate Langage Sepsis Soe widows hifiin ier Boreal ait Cri ina Sjena Fonde Caeper Denpi Him Licer inejex Acin p EH Emal sang Pl ed Fa EPD Herda E HeT Shrines eray Subgect rei PDH Ea terns B Laymi For Ps paS eae For SMS Service Falae E E m Ta i Falat Canc ovanl Tirik Sedia Tne SF impis Tne Sendian ee eee E Pe E ET a fre to The most straightforward and therefore the simplest way of using an escalation rule is to specify only Description title of the definition Minimal Status perform the escalation action for this state and worse Description Filter unique string identifying the notification by example the unique node path from the business tree right mouse click on node and choose copy to clipboard and paste over here ae 2008 C it Version 5 0 C it EPO Elements Business monitor 32 van 67 All settings Alarm delay hh mm ss the alarm action will only be performed when the error state minimal status is raised for this period Typically used to prevent single measurements to escalate Also used in combination with Reset dela
76. y to prevent a burst of notifications lead to a burst of escalations messages Reset delay hh mm ss amount of time the monitored item should be in a not error state before performing the reset action This means that after the monitored item is not any longer in an error state and after this amount of time has been elapsed the reset action is performed New Alarm actions will only be performed after the reset delay Typically used in combination with Alarm delay to prevent a burst of notifications lead to a burst of escalations messages Service Window the escalations rule is only active in the defined service window time frame Minimal status the escalations is only triggered for notifications that apply to the specified status AND worse the list order is sorted from less to worse Use None if the Status is already part of the description filter User the escalation is only triggered for this specified user or all users if nothing is specified Category lt not used yet gt Regular Expression Description filter expression to define which notifications should escalate to the defined action The filter can contain A simple string defining one or more notifications to escalate on Amore advanced regular expression a regular expression a sort of advanced wildcard The description filter is applied to the description of the notifications To build a description filter use the node path or a part

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