Care360 Labs & Meds Frequently Asked Questions
Contents
1. The user will have the same default client number as you If they need a different default client number when the user logs into Care360 Labs amp Meds they will need to click on Tools gt User Profile under the Lab Orders tab then click the Default Client tabs to make the necessary changes When viewing some users why is the Created By column blank When the Created By column is blank it means the user was added by Quest Diagnostics When Managing Users what is the purpose of the email address The email address is for storage purposes only The user is not emailed their username or password Can set up a Quest Phlebotomist who works in my office No the Quest employee s supervisor must request access Quest Diagnostics Incorporated Do not reproduce without written consent Page 13 Frequently Asked Questions Care360 Labs amp Meds 2014 1 Patient Management A patient s PIN is not working or they didn t receive the email What should do Do the following 1 Verify that the patient s summary in Care360 Labs amp Meds includes a Date of Birth 2 Verify that the Date of Birth and Last Name the patient are entering matches their patient summary in Care360 Labs amp Meds 3 Verify that the PIN letter is not expired If the PIN is expired the patient s chart summary will display an e Patient status of expired What is the Results Pending Release list The Results Pending Release list allows you2. amp Meds 2014 1 Our Delegated Admin has left the organization how can he or she be replaced A new contract must be filled out and submitted How can access to Manage Users be removed Please contact your sales representative Can edit my own username or reset my own password For security reasons you cannot edit your own username You can reset your password or change your challenge questions from Care360 Labs amp Meds by clicking on General Preferences then the appropriate menu option added a user how can give that user access to another organization Contact the help desk at 800 697 9302 if you are an ePrescribing customer please contact your sales representative What is specialty used for Specialty can be a useful designation for Provider user accounts for example it can be used as search criteria for the Messaging features removed a user how can restore their account Please contact the help desk at 800 697 9302 if you are an ePrescribing customer please contact your sales representative don t see Label Printer as an option when adding a user why not The user will have the same label printer as you If they need a different label printer when the user logs into Care360 Labs amp Meds they will need to click on Tools gt User Profile under the Lab Orders tab then click the Label Printer tabs to make changes don t see an option to select the default client number why not
3. How do resolve Unassigned Clinical Data Unassigned Clinical Data includes any results that could not be sufficiently matched to an existing patient You can view and resolve Unassigned Clinical Data if your user role is Clinical Office Staff or Clinician To resolve this data do the following 1 Click the Care360 Message Center Tab then click Quick View 2 When you reach this page you should see a yellow box that will tell you if you have any unassigned clinical data If you do not have unassigned clinical data you will not see this box 3 Click the Resolve link under the Actions column for the unassigned clinical data and do one of the following e To associate the result to an existing patient of your organization select the radio button next to that patient and then click OK e To add a new patient to your organization using the demographic data included with the result click Add As New Patient e The result is saved to the selected patient s chart and is removed from the unassigned clinical data list Note If you inadvertently associate unassigned clinical data with the wrong patient you can manually associate the result to a different patient for instructions see Move Clinical Activities on page 100 of the User Manual How can tell if results were released to the patient Do the following 1 Access the summary of the patient for whom you want to view the e Patient Sent Log 2 Select the result that you
4. Labs amp Meds users with the role of Provider Clinical Office Staff and Clinician can obtain access Phlebotomists cannot have access Where is the Manage Users feature located Manage Users is available from the Admin menu If you have access Is a quick reference guide available that can easily print Yes click Help Online Training and then click the QS icon to access the QuickStart Library How do deactivate remove a user in Manage Users Once you locate the user select the user and click the Remove User button If a user is member of multiple organizations and remove them are they removed from all organizations You can only remove users from the organization you are in To remove the user from additional organizations you must switch to those organization and access Manage Users If you do not have Delegated Admin privileges in an organization but must remove a user call the help desk at 800 697 9302 if you are an ePrescribing customer please contact your sales representative Why can t manage Physicians or Nurse MAs in an ePrescribing organization This is a security precaution Please contact your sales representative to add modify these users These users may reset their passwords manually by clicking the Forgot or Reset Password link on the Care360 Labs amp Meds login screen Quest Diagnostics Incorporated Do not reproduce without written consent Page 12 Frequently Asked Questions Care360 Labs
5. a particular requisition position your mouse over the information icon next to the desired Requisition Number You will also have several options for printing new results on the new results page Quest Diagnostics Incorporated Do not reproduce without written consent Page 9 Frequently Asked Questions Care360 Labs amp Meds 2014 1 e Print all results To print all pages of the results click the Print icon and then select Print Listed Reports e Print selected results To print one or more selected results click the check box next to the Rvwd column for each result and then click the Print icon and select Print Selected Reports e Print final results only To print Final results only filter the results so that you are viewing Final Results only see step 3 of View New Results click the Print icon and then select Print Listed Reports Quest Diagnostics Incorporated Do not reproduce without written consent Page 10 Frequently Asked Questions Care360 Labs amp Meds 2014 1 How long do results stay in the New Results list Results stay in the New Results list for 14 calendar days To specify fewer days do the following 1 Click the Admin gt Organization Preferences 2 At New Results Expiration type the number of days that lab results should remain accessible from the New Results list Each result is automatically removed from this list once it has reached the specified number 3 To save your changes click Set
6. the email address ecceceeeeeeeeeeeeetneeeeeeeteeeeeeeee 13 Can set up a Quest Phlebotomist who works in My office 0 0 ee eeeeeeeceeeeeeeeeeeenaeeeeeeeaaaeeeseeenaneeeeeeaas 13 Pationt Management a e fa a a aa ara gba sh eeca ad aE aa avn eeeer aetna 14 A patient s PIN is not working or they didn t receive the email What should do eee 14 What is the Results Pending Release list 0 0 0 0 ccccceeeeeeeeeceeeeenneeeeeeeeneeeeeeeaaeeeeeeeaeeeeseeaaeeeeeeetaneeeeeeaas 14 What is a pending link reqUeSt r a r T a aaa a a aE a aaa 14 What is an Amendment Task used for ceceeeceeeeeeeeeeneeeeeeeeaeeeeeeeaaeeeeeeeaaeeeseeeaaeeeeeeeaaeeeseeenaeeeeeeeaas 14 How do record patient payor information ceccecececeeeeceeeeeee cece seceeceaecaeeeeeeeeeeseeeececncaeeeeeeeeereeetees 14 How do merge duplicate patients cccccccccceceeeeeeeeeeeeecaeceeeeeeeeseeecaaeaaeceeeeeeeeseeeececcennaeeeeeeeeeeneees 14 Why doesn t the patient s date of birth DOB populate after a patient record is retrieved via a bridge while entering a lab order ooo ceeeeeecssneeeeeeeeeneeeeeeeeeeeeeecaaaeeeeeeeaaaaaeeeeaaaeaeseeeaaeaeeeeenaaaeeeeeeseeeeeeenneaeeeees 15 chose Undifferentiated as my patient s gender in Care360 Labs amp Meds when am filing a lab order why do receive the message The following inputs are required Patient Demographics Gender 15 Can change the status Of a pat
7. AASA EEANN ASSE 6 Patient Results and Flowsheets ececeeccenceceececeeeeteenseeeeceeceneeeeeeeesseenseentonseceeeeteeesdeensenneneeeneesereneeess 8 What should do when cannot find a specific reSult ecececeeeccecceceeeeeeeeeeeeeeeeaeceeeeeeeeteeeeeseenneeeees 8 Can print New Results alphabetically ccccccecceeeeeeeeceeeneeceeeeeeeeeeesececaaeaeeeeeeeeeeeseesecsncnaeaeeeeesereees 8 Why is a new result flagged as abnormal when it Should not De eceeceeeeeeeeeeeeeeeteeeeeeetaeeeeeeeaees 8 Why is the flowsheet blank ce eececeeeeenteeeeeeeeneeeeeeeaaeeeeeeeaaaeeeeeeeaaeeeeeeeaaeeeseeeaeeeeseeaaeeeeeeeiaeeeeseenaaes 8 In what order are tests and analytes displayed on a flowsheet cceceeeceeeeeeeeseeeeeeeeeeeeeeeeeeteeeeeeeaea 8 Will the flowsheet AutoPrint if not all the tests or analytes defined in the filter are ordered 8 Can add a lab result for a lab written outside Of Care360 oo eee ceeeeseeeeeeeeeneeeeeeenaeeeeeeeaeeeeeeeaees 8 How do set up flowsheets to automatically print through AutoReceive cceeeeeeeeeeeeteeeeeteeneeeees 9 How do lprint new results a a a e a aa aea aa a e e a et dee ee so aae ara aeee Ieai 9 How long do results stay in the New Results list ceecceeeeeeeeeeeeeeeeneeeeeseeaaaeeeeeeeaaeeeeseenaeeeeeenaees 11 How do I resolve Unassigned Clinical Data eccccececeeneeeeeseeeeeeeeeeeneeeeeeseeeeeeeeeeeneeeeee
8. Care36C0 Care360 Labs amp Meds Frequently Asked Questions Frequently Asked Questions Care360 Labs amp Meds 2014 1 Table of Contents Application Interface riese raae taan tote eared ae O ae Meee andee Avene te facta a ead ha apenas 4 How can see more of Care360 Labs amp Meds on my computer o oo eeeeeeeeeeeteeeeeeeeeeeeeeteeeeeeeeeeeenaeeees 4 What does the message You have multiple sessions Open mean eeceeeeeceeceeeeeeeeteeteesentneeeees 4 Why do receive the error message Contacting LOR 0 cecceeeeesneeeeeeeeceeeeeeeenneeeeeeeaaeeeeeeenaeeeeeeeaaes 4 Why do see the message Internet Explorer needs to be configured to trust our domain 5 How can scroll within Lab Orders eserinin aitinn aiia iei aada aiiin ka 5 Why is the Patient Name column in New Results missing too small cccceeeeeeeeeeeeeceeeeeeeeneeeeeeenaaes 5 When I click Write a Lab Order why don t patient demographics automatically populate 5 Wy eant borin an tees ate sae eee a celeraihecdasesa ined athesshigetuaesainy be E ghegdatds Gra aaenng slaved E S 6 Why must contact Support to reset My password cceeeeeeeeeecee cee eeeeeeeeeeeceeceecaeeeeeeeeeeseeeeeseeniseeeees 6 What is the Health ID Field ai reineto riuin apaa e eaea a Se aa Sapi aa leadain 6 What is my Practice Wide iINDOX a iirarieaseeeauaieii arrian aaa a aeS AEEA ARAKETA AEAEE T AAE ESTARE
9. a will not work as expected chose Undifferentiated as my patient s gender in Care360 Labs amp Meds when am filing a lab order why do receive the message The following inputs are required Patient Demographics Gender Undifferentiated is now a supported gender in Care360 Labs amp Meds however it is not a supported field in Lab Orders amp Results LOR LOR only supports Male or Female If your patient has Undifferentiated selected as a gender in Care360 Labs amp Meds you will still have to select M or F in LOR This selection will not update the patient in Care360 Labs amp Meds Can change the status of a patient While editing a patient s demographics you can now access a Patient Status Dialog box Click the Status link to indicate that a patient s status has changed to Inactive or Deceased You must click Save at the bottom of the demographics page for the change to be applied Quest Diagnostics Incorporated Do not reproduce without written consent Page 15 Frequently Asked Questions Care360 Labs amp Meds 2014 1 Care360 for Mobile Devices What mobile devices can run Care360 Apple Devices Care360 Mobile Apple iPhone iPod Touch iPad and iPad Mini that can support iOS 5 0 or later This app has been optimized for iPhone 5 Care360 HD Apple iPad and iPad Mini devices that can support iOS 5 0 or later Android Devices Care360 Mobile for Android Requires an Android device capable of runn
10. desktop and then click Properties 2 From the Display Properties dialog box click Appearance 3 At Font size select Normal What does the message You have multiple sessions open mean This message appears when you log into Care360 Labs amp Meds while a previous session is still in progress Select Continue with Session to terminate your previous session Why do receive the error message Contacting LOR Your browser may not meet the requirements for Care360 Labs and Meds Consult in the product documentation to determine if you are using a supported browser or contact support at 1 800 697 9302 Quest Diagnostics Incorporated Do not reproduce without written consent Page 4 Frequently Asked Questions Care360 Labs amp Meds 2014 1 Why do see the message Internet Explorer needs to be configured to trust our domain Verify that https Care360 com is in Internet Explorer s Trusted Sites list and is configured properly 1 Click Tools gt Internet Options from Internet Explorer 2 Click the Security tab 3 Click Trusted Sites gt Sites Verify that the Care360 Labs amp Meds and Quest Diagnostics Web domains are listed and configured properly If these domains are listed as trusted sites verify that there is no space at the end of the URL 4 Click Internet Verify that the Security Level for that zone is set to Low 5 Click Custom Level then scroll to the Miscellaneous section and verify t
11. ed e Verify that Care360 was active at your site prior to the patient s encounter e Confirm that you have selected the correct organization if you are a member of multiple organizations Can print New Results alphabetically No new results print by the date they were received not according to the columns sorted Why is a new result flagged as abnormal when it should not be If the result says See Report Care360 Labs amp Meds counts it as abnormal on the Quick View tab However in the New Results list it displays as See Report Why is the flowsheet blank If a filter is being used check to see what tests and analytes are defined If both tests and analytes are defined the analytes must be from within the tests selected By default the filter displays results for the past year Check to see if the results are over a year old if so change the date on the filter In what order are tests and analytes displayed on a flowsheet Tests are displayed alphabetically and analytes within a test appear in the order they are received from the lab If a filter is created the tests and analytes will display differently For example e If Show Results Only is selected for the filter the flowsheet will be sorted alphabetically by analyte e If Show Results Only is not selected for the filter the flowsheet will be sorted alphabetically by test name and the analytes will be listed in the order they were received from the lab Will t
12. elect the first patient to merge e Type a value in one or more of the search fields There are no required fields for this search but you must enter a search value in at least one field e Click Search to perform the search based on criteria you entered e Click the Last Name of the desired patient from the list of search results The selected patient is added to the merge list below the search results Quest Diagnostics Incorporated Do not reproduce without written consent Page 14 Frequently Asked Questions Care360 Labs amp Meds 2014 1 3 Repeat step 3 as needed to locate and select additional patient s charts to merge 4 Select the radio button next to the patient record to use as the Primary record and then click Merge 5 Specifying the Primary patient record tells Care360 Labs amp Meds which demographic data takes precedence when the merge occurs For example if two patient records contain different Social Security Numbers SSNs the SSN of the patient you select as the Primary will remain as the SSN in the merged record Tip To remove a patient from the list prior to merging click Remove next to that patient The selected patient records are immediately merged Why doesn t the patients date of birth DOB populate after a patient record is retrieved via a bridge while entering a lab order Check to see if the patient s last name contains a comma Using a bridge in conjunction with data that contains a comm
13. hat the Access Data Sources Across Domains is set to Enable For more information see the online help How can scroll within Lab Orders Scrolling is only possible using the scroll bar Scrolling does not work within the frame Additionally verify that your screen resolution is set to 1024x768 as described above Why is the Patient Name column in New Results missing too small This may be a resolution issue Verify that your resolution is set to 1024x768 or higher as described above When click Write a Lab Order why don t patient demographics automatically populate Verify that the correct organization is selected If you have access to more than one account demographics will only populate for their default organization You may need to select the other organization in order for the demographics to populate To switch to a different organization do the following 1 From the navigation bar select the name of the organization under whose context you want to work 2 When prompted click Yes to confirm the switch Quest Diagnostics Incorporated Do not reproduce without written consent Page 5 Frequently Asked Questions Care360 Labs amp Meds 2014 1 Why can t print Do one or more of the following e Verify the printer is on and connected with no printer errors e Verify that you are printing to the correct printer e When printing from the New Results page verify that Adobe Reader opens and cl
14. he flowsheet AutoPrint if not all the tests or analytes defined in the filter are ordered Yes For example if the filter includes CBC and Lipid panel but only a CBC is ordered the flowsheet will still automatically print Can add a lab result for a lab written outside of Care360 e Yes A new Document Lab Order item has been added to the Lab Tests menu available from a patient s summary Clicking the item launches the Add Documented Lab Order dialog box where users can enter order information including the Order Date Result Status Ordering Provider Diagnosis and Tests Order Date and Ordering Provider are required fields For Result Status users can select Open to indicate the order has been written and provided to the patient Result Quest Diagnostics Incorporated Do not reproduce without written consent Page 8 Frequently Asked Questions Care360 Labs amp Meds 2014 1 Pending to indicate the order is in progress Resulted to indicate that the provider organization has received results for the order or Canceled For Diagnosis users can enter free text or select a diagnosis from the database Tests can only be entered as free text and multiple tests can be added by separating with commas To view manually entered lab orders for a patient except those with a Canceled status users can click the Lab Tests gt All Documented Lab Orders item How do set up flowsheets to automatically print through AutoReceive Do the followi
15. ick the Printer icon e Verify that your pop up blockers are disabled To do this click Tools gt Pop up Blocker from your Browser menu Turn off pop up blockers e Verify that you are using a supported web browser System requirement details can be found in the Care360 User Manual under the help option e Verify that you have Adobe Reader 7 0 or higher installed e Verify that you have only one version of Adobe Reader installed previous versions will conflict and adobe reader will not work e Verify that your operating system is supported by both Care360 Labs amp Meds and Adobe Reader e f Adobe Reader opens but stalls uninstall and reinstall Adobe Reader from the install link in Care360 Labs amp Meds from the Navigation bar click Help gt Install e If you see a Print to File message box clear the Print to File check box in the Adobe Reader printer dialog box Why must contact Support to reset my password You may receive the message You must contact Support for assistance in resetting your password while you are resetting your password for any of the following reasons e Your Max Password Reset Attempts Exceeded checkbox is checked e Your account is inactive e Your challenge questions have not been entered e You belong to an organization that is inactive If you enter an invalid username or client number you will be shown this message Login Failed Please enter a valid User ID and Password If you ha
16. ient 0 eee ceceee E A a 15 Care360 for Mobile Devices a e a e a eect ee a a T a a a ra Aa aE E eni 16 What mobile devices can run Care360 ceccecceccecceceeeeeeeee sec caaeaecaeeeeeeeeeeseceeneceaeseeeeeeeeeeeeeeseenaees 16 How do upgrade one of the supported devices to IOS 5 x cececeeeeceeeceeceeeeeeeeeeeeecececneeeeeeeeeeeeteees 16 Quest Diagnostics Incorporated Do not reproduce without written consent Page 3 Frequently Asked Questions Care360 Labs amp Meds 2014 1 Application Interface How can see more of Care360 Labs amp Meds on my computer Do any of the following to improve your Care360 Labs amp Meds experience e Verify that the screen resolution is set to 1024x768 1 Right click on the desktop then click Properties 2 From the Display Properties dialog box click the Settings tab e To set the text size used in Care360 Labs amp Meds click View gt Text Size gt Medium in Internet Explorer e Turn off toolbars by doing the following 1 In Internet Explorer click View gt Toolbars 2 Clear the checkboxes for any third party toolbars e Make the Windows taskbar smaller by doing the following 1 Right click on the taskbar then click Properties 2 Clear Lock the Taskbar then click OK 3 Place your cursor over the top edge of the taskbar and then click and drag down e Verify that your computer s font size is set to Normal by doing the following 1 Right click on the
17. ing Android version 2 3 3 and up How do upgrade one of the supported devices to iOS 5 x Connect your device to iTunes and iTunes should prompt you to upgrade For more information visit Apple com Quest Diagnostics Incorporated Do not reproduce without written consent Page 16
18. ng 1 N ODO On fF W DN 9 Access the chart of the desired patient While viewing the Patient Summary click Flowsheet Graph from the Top Navigational Pane Click the arrow next to Choose Filter Click New Filter or chose an existing one Click Go Fill in desired fields see the online help in Care360 Labs amp Meds for specific instructions At AutoPrint Flowsheet Filter make an AutoPrint selection By default autoprint is turned off for all patients Select Analytes or Tests Note You must have analytes or tests defined in order for the flowsheet to be distributed to the AutoReceive server It cannot be blank Click Save How do print new results Do the following 1 2 3 From the Care360 Labs amp Meds Message Center tab click Quick View Click the New Results link To view only new results with an Ordered Status of Final click Change Filter then check the Final Results box To view the summary of a patient associated with a new result click the Patient Name in the New Results list 5 Adobe Reader opens displaying a preview of the result s you selected to print 6 7 8 From the Adobe Reader toolbar click the Print button From the Print dialog box configure any additional print settings as needed and then click OK When you are finished printing close the Adobe Reader window Note To view a list of all tests or panels that were ordered for
19. ove them are they removed from all organizations oe eden eei acdc neile deeded seeded datee wedieeilvocude shit cad AEE NaS A dagieda du EAA AE A e E e n aiaa de 12 Why can t manage Physicians or Nurse MAs in an ePrescribing organization ceeeeeeeee 12 Our Delegated Admin has left the organization how can he or she be replaced cceceeeeeee 13 How can access to Manage Users be removed ccccceccecceeeeeeeeneeeeeeeenaeeeeeeenaaeeeeseeaeeeeeeeniaeeeeeeenaees 13 Can edit my own username or reset My OWN PASSWOMC cee ceeeeeeeeceeeeeeteeeeseeenaeeeeeeenaeeeeeeetaeeeeeeeaees 13 Quest Diagnostics Incorporated Do not reproduce without written consent Page 2 Frequently Asked Questions Care360 Labs amp Meds 2014 1 added a user how can give that user access to another organization cesecseeeeeeeeeeeeeneeees 13 What is specialty Used fOr sorcerien ri nET a e e r 13 removed a user how can restore their aCCount 2 0 0 eee ccc ccceceseececeeceaneeseeeeeceaaeeeeeceeaueaseeeeeeaaaaenes 13 don t see Label Printer as an option when adding a user Why not 0 0 0 eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeees 13 don t see an option to select the default client number why not cceeeeeeeeeeeeceeceeeeeeeeeeteeeneees 13 When viewing some users why is the Created By column blank eeeceeceeeeeeteeeeeeeeeteeeeeeeteeeeereaee 13 When Managing Users what is the purpose of
20. seeeaeerseeenaees 11 How can tell if results were released to the patient cccccececeeeeeeceneceeceeeeeeeeeeeseseseenaeeeeeeeeeeneees 11 Does the patient know results were released to them cccccccceeeeeeeeceecceeceeeeeeeeeeeeececcsnaeeaeeeeeeeneees 11 The Delegated Admin Role and User Management uessssesssrserirrrrrsseesttirirrirrsrsstesttuttrirrnntsnensrtnnnnnn en 12 What is the Delegated Admin role cece cceseeeeesceceeeeescaeeeeeeenaeeeeeeeaaeeeeseeaaaaaeeeeeaaaaaeseeaaaaeeseeenaaeeeneeaaa 12 How do become a Delegated Admin 0 0 0 0 eeeeecceeeeeseeceeeeeeeeeeeeeeaeeeeeeeesaaeeeeeeaaaaaeeeeeaaaeeeeeeeeaaeeteneaaees 12 How long will it take to process My contract cece cee eeeeee eee eeeeeeeeeeeeeaaeeeeseeaaeeeeeesaeeeeeeetaeeeeeeeaees 12 Can more than one person be a Delegated Admin ccecceceeeeeseeeeeeenneeeeeeeenaeeeeeeenaeeeeeeenaeeeeeeeaaees 12 Can anyone in the office access Manage Users cccceccecceeeeeeeeeeeeeeeeeneeeeeeeaaeeeeeteaeeeeeeenaeeeeeeeaees 12 Where is the Manage Users feature located 0 0 ceccceeeeeeeneee eee eeneeee ee eaeeeeeeeiaeeeeeetaaeeeeneniaeeeeereea 12 Is a quick reference guide available that can easily Print ec eeeeeeceeeeeneeeeeeeeeeeeeeteeeeeeeeeeneaeeees 12 How do deactivate remove a user in Manage Users ccccceeceseceeeeeneeeeeeeeeaeeeeeeenaeeeeeeenaeeeeeseaees 12 If a user is member of multiple organizations and rem
21. to view all normal and abnormal lab results for patients who have established a link between themselves and the physician via a PIN Letter or pending link request approval What is a pending link request A pending link request occurs when a patient signs up at the PSC for a Quest Diagnostics account because they would like to receive their lab results in a health management service such as Health Vault Once the patient completes the registration then a pending link request is sent to Care360 Labs amp Meds Once you approve or deny the request the patient receives an email If you would always like to approve or deny these requests a preference can be set from Admin gt Organizational Preferences What is an Amendment Task used for This is used for documenting changes to a patient s summary In addition to documenting what information was changed users can also capture who requested the change and manage the task s status Users can add amendment tasks from all areas of the application where general tasks and patient contact reminder tasks can be added How do record patient payor information This can be added from the patient demographics by clicking on edit view details then select a primary and or a secondary insurance How do merge duplicate patients Do the following note that only Clinicians may merge duplicate patients 1 Click Admin gt Duplicate Patients 2 At Find a Patient do the following to locate and s
22. ve forgotten your Password please select the Forgot or Reset Password link below If you have forgotten your User ID please contact support for assistance Reminder Password is case sensitive CAUTION You can try to reset your password 5 times on the 5th incorrect attempt your account will be deactivated What is the Health ID Field The Health ID is an identification number unique to Quest Diagnostics and the patient It is different than a PID because a PID is unique to the patient in your office What is my Practice Wide inbox Other Care360 Labs amp Meds practices can now send messages to your organization if they don t know individual users in that organization The count shows the number of messages read and unread for the Quest Diagnostics Incorporated Do not reproduce without written consent Page 6 Frequently Asked Questions Care360 Labs amp Meds 2014 1 practice Any user reading the message will change the message status to read for all users Any user that deletes a message sent to the practice will be deleting it for all users Quest Diagnostics Incorporated Do not reproduce without written consent Page 7 Frequently Asked Questions Care360 Labs amp Meds 2014 1 Patient Results and Flowsheets What should do when cannot find a specific result Try any of the following solutions e Search with fewer criteria e Verify that first and last names of the applicable patient are not switch
23. want to verify was sent to the e Patient 3 Click on the e Patient Sent Log tab to view the information Does the patient know results were released to them The patient receives an email from their Quest Diagnostics account when results arrive Some Health Management Services HMS also email the patients when results arrive Quest Diagnostics Incorporated Do not reproduce without written consent Page 11 Frequently Asked Questions Care360 Labs amp Meds 2014 1 The Delegated Admin Role and User Management What is the Delegated Admin role A Delegated Admin may add edit remove and reset passwords for users in their organization How do become a Delegated Admin Click Support Click Request Administrative access to print the contract After printing and reviewing the contract you must sign it along with an authorized staff member from your organization Fax the completed contract to Care360 Labs amp Meds Support at 866 637 5115 You will be notified by email if you provide your email address on the contract once your administrator permissions are assigned You will then be able to view the Manage Users option from the Admin menu How long will it take to process my contract We will make every attempt to process the request within 3 business days Can more than one person be a Delegated Admin Yes a contract would need to be faxed for each person Can anyone in the office access Manage Users All Care360
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