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1. Troubleshooting 11 GE Interlogix 2003 GE Interlogix CareGard is a registered trademark of GE 2266 Second Street North Interlogix All trademarks are properties of their owners North Saint Paul MN 55109 All rights reserved
2. Reminder function of your panel SR cag eS Minutes me ae X ea Buttons gt To set the clock Add Access Code z Q Ta 1 Open the panel cover by pull RE NEED i To S ing up on the top latch See Scoe ae RR S i Figure 5 i 5 ke e ry el 2 Enter the Master Access Code aC Default 1234 cone vannen 6 ap After setting the clock you can program the medication reminders gt l Press the Clock Set button Press the Minutes or buttons and listen Figure 4 Programming Buttons Press the Hours or button aes ee and listen to the voice prompts Stop when you hear the panel announce the correct hour Top Latch OS ce ER ae Wisse a all Figure 5 Location of Top Latch to the voice prompts Stop when you hear the panel announce the correct minutes Press Done and the panel will announce the correct time Replace the panel cover To set a Medication Reminder Repeatedly press the Menu button on the back of the panel until it announces Medication Reminder press Status to select Menu Button Press the Status button on the front of the panel The panel announces Medication reminder one time is off press Power to change Press the Power button until you hear the correct time for the medication reminder The time starts at 6 00 A M and can be set to each half hour The panel will announce the time 4 Repeat steps 2 3 for each reminder
3. press Status Note The panel will prompt for each sensor in the order they were programmed If there are no sensors programmed the panel says Invalid Zero sensors programmed It is not necessary to test the sensors in the order they are announced by the panel 5 Press Status The panel says Sensor test OK Testing your System Table 2 Sensor Tripping Instructions Sensor Type To Trip Personal Help Button Press the help button on the sensor Pendant Help Button Press the help button on the sensor Door Window Sensor With the Door Window Sensor cover removed press the Program button on the top of the sensor Freeze Sensor With the Freeze Sensor cover removed press the Program button on the top of the sensor Water Sensor With the Water Sensor cover removed press the Program button on the top of the sensor Smoke Alarm Remove the base of the Smoke Alarm Carbon Monoxide CO Unplug the CO Alarm then plug it back in Within 60 Alarm seconds of plugging it back in press and hold the Test Reset button until you hear 6 beeps Remove the sensor from its mounting plate Repeater With the Repeater cover removed press the tamper switch spring on the circuit board Testing the phone numbers gt To test the programmed phone numbers 1 Call the central station and tell the operator you will be testing your system Also notify any other emergency numbers programmed 2 Press the Menu button on the back o
4. phone numbers Home and Away If you will be away from home or unable to acknowledge medication reminders it s necessary to temporarily turn them off gt When you re Away from home Press the Power Home Away button The system announces Medication Reminder Off If the Activity Check is scheduled it will be turned off as well The Power Home Away button will blink when Medication Reminders are off gt When you return Home Press the Power Home Away button The system announces Medication Reminder On If the Activity Check 1s scheduled it will be turned on as well We recommend testing your CareGard system after programming and on a weekly basis thereafter It is important to test your personal help button and the phone numbers to ensure correct operation Testing your Sensors 1 Press the Menu button on the back of the panel repeatedly until the panel announces Sensor test Press Status to select 2 Press the Status button on the front of the panel to start a sensor test The panel announces Sensor test is on test sensor 1 panic 3 Press and hold your help button for 3 seconds It is not necessary to test sen sors in any particular order To test other types of sensors activate them according to the instructions in Table 2 4 The system will continue to prompt for sensors that have not yet been tested When all the sensors have been tested the panel will announce Sensor test complete
5. that needs to be set When you have set all the reminders you need to set Wait 30 seconds and your CareGard system will return to normal operating mode To turn a Medication Reminder off Repeatedly press the Menu button on the back of the panel until it announces Medication Reminder press Status to select Press the Status button on the front of the panel repeatedly until you hear the Medication Reminder you need to turn off The panel will announce the num ber and time of each Medication Reminder Testing your System Note Pressing the Menu but ton cycles through 4 functions Phone Test Sensor Test Medica tion Reminder Add Sensor and Delete all Sensors The panel will announce the current function each time the button is pressed 3 After the panel has announced the Medication Reminder you want to shut off press the volume button and the panel will announce the number of the Medi cation Reminder and off Acknowledging Medication Reminders When the medication reminder time arrives the panel will announce Medication Reminder once a minute and the Status button will begin flashing If your sys tem includes X10 controlled lights they will begin turning on and off 4 times a minute gt To acknowledge a Medication Reminder Press the status button to acknowledge the medication reminder If the medication reminder is not acknowledged within 15 minutes the panel will report to your emergency
6. 466 1936 Rev C May 2003 GE Interlogix www GE Interlogix com Part No 60 883 95R CareGard User Guide FCC Notices FCC Part 15 Information to the User Changes or modifications not expressly approved by Interlogix Inc can void the user s authority to operate the equipment FCC Part 15 Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver e Connect the affected equipment and the panel receiver to separate outlets on different branch circuits e Consult the dealer or an experienced radio TV technician for help ACTA Part 68 This equipment complies with Part 68 of the FCC Rules Located on th
7. able for information on correcting the problem The system is announcing AC Power Failure Make sure the control panel is still plugged in If the power has gone out in your home the backup battery will power the system for a while The announcement will stop when AC Power is restored The system is announcing System phone com Verify the phone line is connected correctly munications failure If testing a voice event notification number the phone must be answered in order for the phone test to pass If you are having an emergency call 911 accidentally pressed my personal help button Press the Status button on the control panel to cancel the call Your monitoring station may still contact you Let them know that your button was pressed accidentally The system is announcing System low battery It may take several hours for the system to charge after first being plugged in Wait for several hours if you have just plugged in your system Perform a sensor test Contact your installer about having the battery replaced performed a sensor test and the panel The sensor s has been deleted or not programmed into announces Function not available the system Contact your installer The system is announcing Sensor low battery Contact your installer about replacing the sensor battery My access code doesn t work e Try using the default code of 1234 e Contact your installer 10 Troubleshooting
8. ar a bathroom or other areas of high humidity Plugging in the Phone Line 1 Plug in the small end of the included phone cord to a phone jack in your home 2 Plug the large end of the included phone cord into the LINE jack on the back of the panel 3 If you have a phone or answering machine it should be plugged into the PHONE jack on the back of the panel Note In order for your CareGard panel to function properly all devices in your home that use the phone line must be connected to the CareGard Panel PHONE jack If you have mul tiple devices in your home and it is not practical to attach them all to the CareGard panel contact your installer or dealer about special installation procedures that should be per formed Fo p pe a a To Home Phone Jack To Phone or Answering i Machine fo 5 ii To AC Outlet I I Power Switch erea ee et a ee e ee a eee sm Pet bette ox WARNING IT were 280 577 nate DO NOT CONNECT TOA RECEPTACLE CONTROLLED uy SWITCH HIGH VOLTAGE DISCONNECT TELCO BEFORE SERVICING CAUTION IMPROPER CONNECTIONS MAY RESULT EE ERENT 033380 ten a Figure 3 Setting up the CareGard System Setting up the System Important Make sure the outlet is not controlled by a switch and that it is not part of a ground fault interrupt circuit GFIC Signaling for Powering up the System 1 Simply plug the transformer into an available standard outlet 2 Turn t
9. e is needed when entering programming mode and when Access Code using the Check in feature Default Master Access Code is 1234 If you wish to change your Master Access Code contact your dealer or installer The Volume button on the front of the panel controls the volume of announce Adjusting the Speaker Volume Signaling for Help ments from the speaker and the volume during a 2 way talk session Simply press the volume button to increase the volume Each time the volume button is pressed it increases the speaker volume one level Note If you press your personal help button or the panel CALL button the volume automati cally changes to the highest level Using the CareGard Check in Feature Using your CareGard System like a Speaker Phone A friend relative or caregiver can use any outside phone to connect to the Care Gard system and use it to check in They can listen in to the room talk or have a conversation with you if you re near the CareGard control panel Connecting to the CareGard system using an off site phone depends on how the system is pro grammed by your dealer or installer The following instructions assume your system 1s set to the factory default This setting is used when an answering machine shares the same phone line as the CareGard system Ask your dealer or installer for instructions if the option is not set to the default gt Using CareGard to Check in 1 Call the panel location from an of
10. f site phone 2 Let the phone ring once then hang up 3 Wait at least 10 seconds but no more than 40 then call again The control panel should answer on the first ring You will hear the panel announce Please enter your Access Code 4 Enter Master Access Code 1234 default then one of the following e 1 to talk through the panel e 2 to have a 2 way conversation through the panel 3 to listen through the panel e Press the button to end the connection Important If the call is not ended by pressing the button the panel will be unable to access the phone line for up to 4 minutes Your CareGard system can be programmed to answer the phone with a press of your personal help button or the panel Call button You can then use the Care Gard system like a speaker phone to speak to the caller Note You should be near the CareGard panel when using it like a speaker phone gt To answer the phone using your portable help button or the Call button on your control panel 1 When your home phone is ringing simply press your help button to answer it You can then listen and talk through the CareGard panel 2 When the conversation is over press your help button again to hang up the phone Important Failing to hang up the phone using your personal help button or the panel CALL button will result in the phone line being unusable for up to 30 minutes If this situation occurs and you need to use the phone line it is neces
11. f the panel once The panel announces Phone test Press status to select 3 Press the Status button on the front of the panel The panel says Phone test is on once a minute while the phone test is being completed During a phone test the panel attempts to dial each of the programmed phone numbers 4 If all phone numbers are dialed successfully the panel says Phone test ok If any phone numbers are not successfully dialed the panel says System com munication failure If your system fails the phone test check the connections and contact your system installer Testing your System 9 Troubleshooting rete san RENNEEN The system does not respond when the Call but Make sure to hold down your personal help button for at ton or the portable help button are activated least one second or until the red light flashes Try pressing the Call button on the control panel Make sure the phone line is plugged into the LINE jack in the back of the panel Make sure the phone line is plugged into the wall If you are having an emergency call 911 Contact your installer after your emergency has been resolved The Power light is off Make sure the power cord is plugged into the wall Is the outlet controlled by a switch CareGard should not be plugged into switch controlled outlets Make sure the outlet is working properly by trying a differ ent device The system is beeping Press the Status button Refer back to this t
12. f you experience trouble with this equipment please contact the company that installed the equipment for service and or repair information The telephone com pany may ask you to disconnect this equipment from the network until the problem has been corrected or you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Patent Information This product and the use of this product may be covered by one or more of the following patents 4 864 636 5 805 063 5 872 512 5 942 981 5 686 896 5 686 855 4 855 713 Except as expressly provided herein the purchase of this product shall not constitute a license or otherwise provide a right to practice a method covered by any of the identified patents GE Interlogix hereby grants the purchaser of this product a limited non exclusive license to practice the methods patented in the identified patents solely with products manufactured sold or licensed by GE Interlogix This license grant does not extend to the use of unli censed third party products with this product Contents System Components TEC OMe Ol PANET aeaa E EEO eee Your Personal Help Button sessionerne a Optional C OMPOMEIUS sssri E Setting up the System Pinding a Place for the Pane oncer eaten a Plugging in the Phone Line 2 colon ane Powerin up TNC Syste Mireo a e A N Signaling for Help Signaling for Help wit
13. h your Personal Help Button 00 Signaling for Help with your Panel CALL Button After you ve signaled for help 3 The Master Access Code Adjusting the Speaker Volume Using the CareGard Check in Feature Using your CareGard System like a Speaker Phone Using your CareGard System to Report to a Pager Using your CareGard System to Report to a Neighbor Friend or Relative Using Activity Check Using CareGard with Activity Check Set u u u d dcsseneeeeeeeee essens serreree HOME AEAN ay Aer nee me Ore ear eR En eee Oe ne Using Medication Reminders 7 Acknowledging Medication Reminde s ccccccceceeeeeeeeeeeeees Home and AWA yenen T 8 Testing your System 8 Testne VOUT SCIS our een 8 Tesunothe phone NUMBERS sorterede E ner 9 Troubleshooting 10 System Components System Components CareGard is an emergency response system made up of the control panel and a personal help button The help button activates the emergency reporting system and can be worn as a watch pendant or on a belt CareGard can be programmed to call a monitoring station and a neighbor friend or relative when there is an emergency It can also be controlled from a location other than your home through a telephone The Control Panel The control panel reports emer gencies through the phone line Speaker when your personal help button or the CALL button on the p CareGard panel is pressed Volume Control You
14. he Power switch on the back of the panel to ON The panel voice announces Hello system one two is OK and the Power Home Away light turns on Pushing the button on your portable help button or the CALL button on the con Help The Master trol panel places an emergency call to your emergency phone numbers Signaling for Help with your Personal Help Button Your personal help button can be used in a number of ways It can be worn like a watch a pendant or on a belt It can even be mounted on a wall See the Installation Instructions that came with your help button for com plete instructions on assembling it gt To signal an emergency with a portable help button Press and hold in your help button until the red light blinks Signaling for Help with your Panel CALL Button If you are near the CareGard panel during an emer gency or your personal help button is unavailable you can use the CALL button on the panel to signal for EG help CC gt To signal an emergency with the CALL button setup up for single press Press the panel CALL button once After you ve signaled for help e The Status light on the panel begins blinking e The panel calls your emergency phone numbers The panel announces Contacting emergency phone number please remain calm e The panel reports an alarm to emergency phone numbers e The operator at the monitoring station can now talk with you The Master Access Cod
15. ill announce Time is 1 05 sensor one emergency alarm After hearing the alarm your neighbor friend or relative can enter into a 2 way conversation with you by pressing 5 or they can end the call by pressing the button on the phone They can then call for additional help and or come to your location Note Your neighbor friend or relative must end the notification call by pressing the button on their phone If this is not done the panel will be unable to access the phone line for up to 4 minutes Using Activity Check Your system can be set up by your installer to report to your emergency numbers if it fails to detect activity during a specified period of time You and your installer or dealer determine how often you want the system to check for activity Using CareGard with Activity Check Set When Activity Check is on your CareGard system must detect activity during the time period that you and your installer decide on Your CareGard system detects activity in one of two ways e By hearing a signal from a Motion or Door Window sensor at least once dur ing the Activity Check time period e By you pressing the Status button at least once during the Activity Check time period For example if Activity Check is set to 10 at least every 10 hours you must press the Status button on the panel Pressing the Status button resets the timer to 10 hours If a Motion Sensor detects movement at least once every 10 hours the timer i
16. is equipment is a label that contains among other information the FCC registration num ber and the ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company FCC Part 68 Registration No B4Z USA 46042 AL T The REN is used to determine the maximum number of devices that may be connected to your telephone line Excessive RENs on a telephone line may result in devices not ringing in response to an incoming call In most areas the sum of all device RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXxX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and require ments as adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compliant modular jack that is also compliant See the Installation Instructions for details Alarm dialing equipment must be able to seize the telephone line and place a call in an emergency sit
17. r Personal Help Button W Power Your personal help button is a Home Away water resistant wireless device Button worn on the wrist as a pendant or on a belt The help button can also be mounted on a wall See the Assembly Instructions that A came with your help button for infi Ion more information A L Status Butto Button a Help Button Figure 1 The Front of Your CareGard Panel i Figure 2 Your Help Button Optional Components Check with your installer about adding these components to your system e Smoke Alarms detect and alert you to smoke Carbon Monoxide Alarms detect the presence of carbon monoxide e Freeze Sensors detect cold temperatures indicating a broken furnace or an open window e Water Sensors detect water in a flooding basement or bathroom Motion Sensors can be set up to work with the Activity Timer e Door Window Sensors can also be set up to work with the Activity Timer X10 Light Control Modules can be set up to work with the Medication Reminder and Activity Timer Setting up the System gt Setting up your CareGard system involves the following simple steps 1 Finding a place for the panel 2 Plugging in the phone line 3 Powering up the system Finding a Place for the Panel The system control panel must be located with access to an incoming phone line and power When possible it should be centrally located and convenient to use The panel should not be placed in or ne
18. s also reset If CareGard does not detect activity within the Activity Check time period the system announces Activity time warning please press Status once a minute and the Status button flashes If your system includes optional X10 controlled lights they will begin turning on and off 4 times a minute If the Status button is not pressed within 15 minutes of the announcement being made the system will report to your emergency phone numbers Home and Away If you will be away from the CareGard system it s necessary to temporarily shut off the Activity Check gt When you re Away from home Press the Power Home Away button The system announces Activity Check Off If Medication Reminders are scheduled they will be turned off as well and an additional announcement will be made The Power Home Away but ton will blink when the Activity Check is off gt When you return Home Press the Power Home Away button The system announces Activity Check On If Medication Reminders are scheduled they will be turned on as well and an additional announcement will be made Using Activity Check Using Your CareGard system can be set Medication Reminders Using Medication Reminders to remind you to take medication Up to 8 different reminders can be set Your system clock must be Clock Set Button Ha Hours set to the correct time if you plan Pua Buttons on using the Medication Mt ORON acne ARSE WA
19. sary to turn the system off then on again using the switch on the back of the panel If you have medication reminders pro grammed it will be necessary to reset the system clock to restore them Using the CareGard Check in Feature Using your CareGard System to Report to a Pager Using your CareGard System to Report to a Neighbor Friend or Relative Using your CareGard System to Report to a Pager Your system can be set up by your installer to report system activity to a numeric display pager Table 1 describes the messages that may appear on the pager The person receiving the page can then respond as necessary The person carrying the pager should copy Table 1 below so they can refer to the codes and know what CareGard is reporting Table 1 Pager Reporting Message Report Pager Display AC Power Restoral 102 102 AC Power Failure 103 103 Your CareGard system can be set up by your installer to call the phone number of a neighbor friend or relative in addition to the monitoring station When you signal for help using your personal help button or the panel CALL button a phone call is placed to a neighbor friend or relative by your CareGard system When they answer the phone they will hear a voice announce Press star for alarm After the on the phone is pressed the voice will announce the time and what type of alarm has been activated For example if you press your personal help button at 1 05 the voice w
20. uation It must be able to do this even if other equipment telephone answering system computer modem etc already has the telephone line in use To do so alarm dialing equipment must be connected to a properly installed RJ31X jack that is electrically in series and ahead of all other equipment attached to the same telephone line Proper installation is depicted in the fol lowing diagram If you have any questions concerning these instructions consult your local telephone company or a qualified installer about installing an RJ3 1X jack and alarm dialing equipment for you Customer Premises Equipment and Wiring Network Service RJ31X Alarm Dialing Provider s Jack EE IN Equipment Facilities cm 7 n sed E Computer RJ 11 Jack Telephone Line n i a g G Answering Telephone Tas System gt WY Unused EKZ RJ 11 Jack NEn E Telephone mm Machine Demarcation AN Point O Telephone If this equipment causes harm to the telephone network the telephone company may temporarily disconnect your service If possible you will be notified in advance When advance notice is not practical you will be notified as soon as possible You will also be advised of your right to file a complaint with the FCC The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment You will be given advance notice in order to maintain uninterrupted service I

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