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Troubleshooting - Impression Solutions, Inc.

1. 83 Consumables NENNEN 52 D Device trouble eeeenen en nnn 13 E zd ES 15 F FUSE Ult EE 19 52 53 65 I Image drum eeeeeeeeeenee 52 53 57 L LED Nad ceteri unt v ra danser ata de ioe 77 M Mainterarce E 77 Front side of the device 77 LED head iix ex x eg hax REA ewan tees 77 Paper feed roller Multi Purpose Tray 84 Paper feed roller tray 83 Maintenance UNIS eren rex Rex Rey 52 Ge e LEE 14 O Other troubles cerei deae eet ae DN 40 Blurred print sec cer retina 47 Operation of the device 42 Paper feeding riisiin ennir 50 P Paper feed roller 52 53 69 83 Paper Jared ev dude Rer mde iia 11 2 Sided Printing Unit 21 23 2 Sided Printing Unit lower side 26 F user nlt eeh Ee hr REIR SNE 19 Left side COVet i i eise enin 30 Output RIDE uei ere I oa AE 15 Right side cover ec roe 14 Tray side Cover 22 R Replacement ex eek terr xx EEN EE AE 52 e EE 60 RIESEN 65 Image EOF sek te be eee 57 Paper feed roller Multi Purpose Tray 72 Paper feed roller tray 69 Toner cartridge iie KEEN ies 55 Transfer roller unit esee 60 Waste toner box s sssssssssesserrerrsrrsrrrssnes 67 Replacement timing esee 53 S Service Ife ENEE 52 T Toner
2. 1 Set the new transfer roller unit to the output unit 2 Please support recycling of the used belt unit and transfer roller unit When disposing of the used belt unit and transfer roller unit in uunavoidable circumstances put them in a plastic bag and ensure to dispose according to the instructions provided by the local municipality i Note Do not touch the sponge of the transfer roller unit Replacing consumables and maintenance unit Replacing fuser units B Types of fuser unit Following fuser units can be used with this device Fuser unit Replacing fuser units Pull up the fuser unit s lock lever blue 1 dee N CAUTION There is a risk of burns USS Do not touch the fuser unit because it is hot lt oF o 3 D 3 O 0 uf Lift opener CD of the output unit and pull out the output unit Hold the fuser unit s handle with both hands and remove it 65 Replacing consumables and maintenance unit Please support recycling of the used fuser units When disposing of the used fuser unit in unavoidable circumstances put it in a plastic bag and ensure to dispose according to the instructions provided by the local municipality Remove the new fuser unit from its packaging Hold the new fuser unit handle with both hands and set it to the exit unit lt on o 5 D 3 O 0 Push down the fuser unit s
3. Call your designated help desk e TEL Paper jams Paper jams This section describes the procedure when a paper is jammed inside the printer or when paper is remaining inside the printer even after removing it Checking messages if a paper jam occurs When a paper is jammed inside the printer or when paper is remaining inside the printer even after removing it a message notifying paper jam will appear on the liquid crystal panel of the operation panel and the ATTENTION lamp will blink ES 9 E o M v SH o 9 a Hei When Please see HELP for details is shown in the message pressing the HELP button in the operation panel will show the troubleshooting procedure and you can easily solve the process according to the guidance For details refer to Operating the Help screen P 13 D MENU OMNE Liquid crystal panel ATTENTION lamp The following table shows the messages Check the message and remove the jammed paper according to the procedure described in the reference 11 Buljooyusejqnosy Paper jams Category essage does not disappear When the message oes not Sappear even after removing the jammed paper d d Message displayed on the liquid crystal panel Paper jam has occurred Open Right Side Cover Please see HELP for details Paper jam has occurred Open TRAY Side Cover Please see HELP for details Paper jam ha
4. Push down the fuser unit s lock lever blue 10 Paper jams Removing paper from the m When paper jam occurs frequently vicinity of Left Side Cover Check the following when paper jam occurs very 1 frequently m Error code 384 651 Is the feeding paper roller dirty Cleaning feed rollers P 83 Is the paper guide set correctly Refer to 1 Open the left side cover Setting the Paper in the Basic ES 9 Le o M Ka Ey 9 CO EH oa Is the paper set after flipping through it carefully Refer to Setting the Paper in the Basic Is the printer installed on a flat and stable surface Are you using the paper compatible with the printer Are there any fragments of paper remaining inside the printer When a message related to paper appears When a message related to paper appears When paper type size set in the printer tray differs from the printer driver specification message such as Replace paper and Paper size error has occurred will appear and the ATTENTION lamp will blink Messages related to paper and error codes cause of errors and their resolutions and status of the ATTENTION lamp is described below ES oO Le es oO wn py 9 fo er Ke Besides when Please see HELP for details is shown in the message pressing the HELP button in the operation panel will show the solution procedure and you ca
5. Push the center lever blue to the Remove the waste toner box from the 6 right printer oF D 5 D z fa 0 H Rotate the belt unit left right lock lever knob blue to the left and push the lock lever towards yourself Maintenance of the device Hold the handle and pull out the belt Gently wipe the surface of LED head unit hold the left right label part blue with a soft tissue paper and remove the belt unit lt on D 3 D 3 O 0 C Agents such as methyl alcohol and thinner will damage the LED head so please do not use them 1 Set the belt unit to the printer and push it in firmly C Note e Removing the belt unit will expose all image drums to light For preventing the optical deterioration of image drums do not leave them as it is for more than 5 minutes after removing the belt unit When leaving for more than 5 minutes close the front cover or remove all image drums and store them in a safe place where they are not directly exposed to sunlight or fluorescent light Ensure that waste toner does not spill when removing the belt unit Never place the belt units that have you removed in a vertical direction Maintenance of the device 11 Raise the belt unit left right lock lever rotate the lock lever knob blue to the right and lock it N lt o o 3 D ei fa 0 12 Return the center lever blue to the
6. Therefore prepare a new image drum Fuser unit When A4 size documents are printed with long edge feed with 1 side printing it will reach its service life after printing about 150 000 copies Belt unit When 3 pages of A4 size documents are printed at once with long edge feed with 1 side printing it will reach its service life after printing about 150 000 copies When one page is printed at once it will reach its service life when about half the number of copies are printed Waste toner box When 3 pages of A4 size documents with print density of 5 are printed at once with transverse feed with 1 side printing it will reach its service life after printing about 40 000 copies e Feed roller Feed roller is attached to each tray It will reach its service life after printing about 120 000 pages for each tray Print density is the proportion of area having toner on printable area of 1 page e Number of printable pages service life are reference values when using the printer under normal conditions Service life may reach earlier than that described here depending on the print contents and condition of use Only for C941 ES9541dn e Toner cartridge Clear White When A4 size documents with print density of 5 are printed with long edge feed with 1 side printing it will reach its service life after printing about 10 000 pages e Image drum Clear White When 3 pages of A4 size documents are printed at once with long
7. Cartridge eee ee eee ee eee 52 53 55 Transfer roller unit eene 60 Transportation and movement 86 Tray side COVED es d Keren ier SEENEN siehe 22 Troubleshooting esee 10 Troubleshooting procedure s sssssssrssrserresres 10 88 USB Copnpetkton iiir ten eraat nea Ne ANEN 40 eeleren DEE 47 Paper feeding ice ex cities EE ees 44 Power outage eerte re eher 40 Print quality ize reete tee 40 Printer gig m 41 Right side Cover 50 WwW Waste toner box 52 53 67 Xepu 89 Oki Data Corporation 4 11 22 Shibaura Minato ku Tokyo 108 8551 Japan www okiprintingsolutions com 45582802EE Revi
8. ES9541dn only Toner cartridge not properly Blinking The toner cartridge shown in the installed Reset COLOR Toner Cartridge Please see HELP for details message is not set correctly Press the HELP button and solve according to the guidance shown on the Help screen COLOR Toner Not Installed Blinking The toner cartridge shown in the Please see HELP for details message has not been installed Press the HELP button and solve according to the guidance shown on the Help screen 38 When some other message appears Message displayed on the Error lt ATTENTION gt Causes and Reference liquid crystal panel code famp Troubleshooting pages Japanese The toner replacement cover is t column open Please see HELP for details TI geg CET TRAY cassette is missing Pull it out and insert once again Please see HELP for details Japanese Install Exit Unit h column Please see HELP for details Check Waste Toner Box Reset Waste Toner Box Please see HELP for details Waste Toner Transfer Error Reset Waste Toner Box Please see HELP for details Firmware Update Error Please retry If network doesn t work please try firmware update over USB Open Face Up Stacker Please see HELP for details Belt Unit Not Installed Please see HELP for details Belt Unit not installed correctly Re set the Belt Unit Please see HELP for details Condensation has occurred inside the printer Switch off the
9. Replacing consumables and maintenance unit Insert the new feed rollers in the axial and firmly insert up to inside while rotating them Firmly insert the new separation roller 1 along the notch and mount the separator oF o 5 D z fa 0 v 1 Check that no paper feed roller is gt missing H Insert the new paper feed rollers and firmly insert up to inside along the notch 1 Switch on the main power supply press the power supply switch and start the printer Replacing consumables and maintenance unit 1 Please support recycling of the used paper feed rollers When disposing of the used paper feed rollers in unavoidable circumstances put them in a plastic bag and ensure to dispose according to the instructions provided by the local municipality lt oF o 5 D 3 O 0 Maintenance of the device Maintenance of the device This section describes the cleaning method of the respective part of the device Cleaning printer surfaces Items to be prepared Water or neutral washing agent soft and dry cotton cloth 2 pieces C Note Do not use Benzene or thinner as it may damage plastic parts and coating Only use water or neutral washing agent It is not necessary to oil the device Do not oil it Press and hold the power switch for approximately 1s to switch the power supply Check that the operation pa
10. Setting Stripes in perpendicular There are dents on the image Replace the image drum page 57 direction drum Low toner Replace the toner cartridge page 55 Paper feeding direction E i Buljooyusejqnosy Printing Troubles Stripes or dots appear periodically in horizontal direction A Paper feeding direction Portion of white ground is lightly stained A When printing postcards envelopes or coated papers printing will be thinly stained overall anam Rubbing it off will remove the toner A Specks appear on glossy papers A Border of characters is blurred In the case of cycle length of about 125 mm image drum may be unclean or there may be dents on it In the case of cycle length of about 38 mm there is dirt inside the image drum In the case of cycle length of about 150 mm there are dents on the fuser unit Image drum is exposed to light Dirt has deposited on the paper transfer path Paper has static electricity Thick paper is used Low toner LED head is unclean Paper not supported Printing of envelopes and coated papers will result in toner deposit overall Type and thickness setting of paper is inappropriate Recycled paper is used Type and thickness setting of paper is inappropriate 48 Wipe it lightly with a
11. box of the Pop up Blocker Settings window enter the URL of Print Super Vision and click Add Click Close OK When Don t allow exceptions is checked under the General tab in Windows Firewall printer cannot be searched in the segment outside the router Only printers connected in the same segment can be searched When printer cannot be found in the 4th digit of the search range of IP address enter Click Start Control panel Trust Center Windows firewall Select the Exceptions tab and click Add port Add port number of the web site where Web Driver Installer is installed Click Start Control panel Performance and maintenance Administrator Tools Double click Component Services and change the access rights of components for Web Driver Installer For setting method refer to the Read me file saved in Start All Programs OKI Data Web Driver Installer Read me 46 Printing Troubles Print quality is poor e If the problem is not solved using the following methods contact your designated help desk z Reference SE cause E pages White stripe in perpendicular LED head is unclean Wipe LED head with a soft page 77 direction tissue paper Replace the toner cartridge page 55 Deposit of foreign substances Replace the image drum page 57 Window film of image drum is Wipe window film with a soft E unclean tissue paper Paper feeding dire
12. of the printer driver To cancel printing press the CANCEL button If multiple errors occur you can not cancel printing Press the HELP button and solve according to the guidance shown on the Help screen Cannot feed paper Blinking Paper cannot be fed from the tray Reset Paper in TRAY shown in the message Please see HELP for details Reset the paper in the tray shown in the message Multiple sheets of paper were fed at Blinking Multiple sheets of paper have been fed once To cancel printing press the CANCEL Reset Paper in TRAY button If multiple errors occur you Please see HELP for details can not cancel printing Press the HELP button and solve e 39 When a message related to replacement of consumables a ears When a message related to replacement of consumables appears When timing for replacement of consumables and maintenance items approaches or when the replacement becomes necessary message such as Time for replacing ABC is approaching and ABC is empty Replace ABC will appear and the ATTENTION lamp will start blinking Messages related to replacement of consumable supplies and error codes cause of errors and their resolutions and status of the ATTENTION lamp is described below ES 9 Le es oO wn py 9 CO er s ao Besides when Please see HELP for details is shown in the message pressing the HELP button in the operation panel will show the solu
13. power supply and switch on the power supply after some time If the same error appears then contact the customer service center 39 Japanese r column The duplex unit is not properly installed Pull it out and insert once again Please see HELP for details The data was deleted because a duplex printing error occurred Check the paper and paper settings then print again To turn off the display press OK Please see HELP for details Japanese r column The toner replacement cover is open Check that the toner cartridge is pushed in firmly as far as it can go and close the toner cover There is no paper cassette in the tray shown in the message Set the paper cassette in the tray shown in the message When the paper cassette is already there in the tray pull the cassette out and set it correctly The output unit is missing Please install the output unit The waste toner box is not set correctly Reset the waste toner box A waste toner transfer error has occurred Press the HELP button and solve according to the guidance shown on the Help screen Firmware update failed Follow the contents of the message Face up stacker is closed Please open the face up stacker The belt unit is not installed Press the HELP button and solve according to the guidance shown on the Help screen The belt unit is not set correctly Press the HELP button and solve according to the guidance shown on
14. soft tissue paper If there are dents replace the image drum page 57 Open and close the toner replacement cover and repeat the initial operation Replace the fuser unit Return the image drum inside the printer and do not use the printer for a few hours If it does not rectify even after that page 65 replace the image drum page 57 Print few pages as test copies e Use paper stored at appropriate Basic temperature and humidity Use thinner paper Replace the toner cartridge Basic Wipe it with a soft tissue paper page 77 Use recommended paper Replace with a new paper Device has not broken down Do not use coated paper to the extent possible Correct Media Weight in the operation panel to appropriate value Or change Media Weight to a thicker value than the present value Correct Media Weight in the operation panel to appropriate value Or change Media Weight to a thicker value than the present value Correct Media Weight in the operation panel to appropriate value Or change Media Weight to a thicker value than the present value Printing Troubles Does not print with color Low tone toner Replace the toner cartridge page 55 shades as you thought Setting of Black Finish is not In the Black Finish of printer Advanced matching with the application driver select True Black K or Composite Black CMYK Change color matching options Change to color
15. supply at about 0 3 seconds interval and contact the designated customer service center Nb Printing process does not start Error is displayed Check the error code and follow page 31 the instructions displayed on the page 33 liquid crystal panel page 35 LAN Cable USB Cable is not Firmly insert LAN Cable USB Basic connected Cable LAN Cable USB Cable is Use another LAN Cable USB defective Cable LAN Cable USB Cable does not Use a cable of USB 2 0 meet the standards specifications Use a cable of LAN Cable 1000 BASE T Specifications There may be a problem with Check whether you can print the Basic the print function printer information or not Interface is disabled From Admin Setup Network Advanced Setup on the operation panel enable the interface you are using Printer driver is not selected Set the printer driver to default Basic printer Output port of printer driver is Specify the output port where Basic incorrect LAN cable USB cable is to be connected Liquid crystal display of the Printer is in sleep mode Touch the POWER SAVE Basic operation panel is blank button on the operation panel and change the status to the standby mode AD Printing Troubles z Reference SN L mme O O eet pages Print data is not sent LAN Cable USB Cable is Connect a new cable damaged Computer had timed out Increase the length of timeout Abnormal sound Device is tilted Install
16. the Help screen Condensation has occurred inside the printer Restart the printer after some time If the error is not resolved by restarting the printer contact your designated help desk The 2 Sided Printing unit is not set correctly Install the 2 Sided Printing unit correctly 2 Sided printing cannot be done because the paper is too thick or it is small Printing was stopped and the print data was deleted Change the paper or set to 1 Sided Printing and print once again Press the OK button for deleting the display of the liquid crystal panel 5unoouse qnoJl ES 9 Le o oO wn SCH 9 CO En e Printing Troubles Printing Troubles This section describes the possible troubles that may occur while operating the printer and their solution procedure e If the problem is not solved using the following methods contact your designated customer service centre For problems arising from the applications contact the application development company Unable to print Basic reasons Common for Windows Mac OS X Reference Power supply of the printer is switched off Switch on the power supply Power supply was switched off due to the auto Switch on the power supply Advanced power off function When you do not want to use the auto power off function disable it with Admin Setup Power Setup Auto Power Off in the operation panel Printer is in sleep mo
17. utility the User Account Control dialog may appear Click Yes or go and run installer or utility as administrator Clicking No or Cancel will not start installer or utility Help does not appear The Help function is not supported The User Account Control dialog appears The Program compatibility assistant dialog will appear The User Account Control dialog appears The Program compatibility assistant dialog will appear The User Account Control dialog appears The Program compatibility assistant dialog will appear The User Account Control dialog appears The Program compatibility assistant dialog will appear When starting installer or utility the User Account Control dialog may appear Click Yes or go and run installer or utility as administrator Clicking No or Cancel will not start installer or utility When the Program compatibility assistant dialog appears after completion of installation including when installation is aborted in the middle ensure to click This program installed correctly When starting installer or utility the User Account Control dialog may appear Click Yes or go and run installer or utility as administrator Clicking No or Cancel will not start installer or utility When the Program compatibility assistant dialog appears after completion of installation including when installation is aborted in the middle ensure t
18. 9 Le o oO 1 SH 9 CO c a ao Ensure to hold the handle when lifting When it is hot wait until it cools down before starting the work Lift opener of the output unit and pull out the output unit When you cannot see the jammed paper return the output unit to the 3 Ensure to slowly pull the remaining printer and go to Operating the Help paper towards the printer body screen P 13 opposite to the paper feeding direction Push down the fuser unit s jam release lever blue Paper jams 2 Hold the fuser unit handle with both hands and set to the output unit 8 fuser unit then pull up the fuser unit s If there is no remaining paper in the lock lever blue Troubleshooting Push down the fuser unit s lock lever blue 9 Hold the fuser unit handle with both hands and remove it onto a flat surface 6 e output unit back into the printer 10 Put th s jam release lever blue and slowly pull the paper out in the opposite direction from the paper Lift up the fuser unit operation direction Paper jams m Removing paper from the 2 Sided Put the 2 Sided Printing unit back into Printing unit the printer 1 Pull out the 2 Sided Printing unit lift it up a little with both hands and remove 3 it 5 C Note Do not pull the 2 Sided Printing unit out in one shot 2 Sided Printing unit may fall d
19. HELP button and page 57 solve according to the guidance shown on the Help screen Waste toner is full page 67 If you re set and use a waste toner box that is already used there is a risk of the waste toner overflowing so please replace it with a new waste toner box Press the HELP button and solve according to the guidance shown on the Help screen Lifespan of the fuser unit has page 65 reached Press the HELP button and solve according to the guidance shown on the Help screen Lifespan of the belt unit and the transfer roller unit has been reached Press the HELP button and solve according to the guidance shown on the Help screen You can use any consumables in your product but you must accept the risks of using non genuine consumables If the use of non genuine consumables causes damage to the product or results in your product not functioning to its full specification then such damage or effect on the product is not covered by warranty To accept these risks and to restore function 1 Turn off your product 2 Press and hold the CANCEL button and turn your product on 3 After start up release the CANCEL button C Note This operation will be recorded for future reference When some other message appears When some other message appears Other messages and error codes cause of errors and their resolutions and status of the lt ATTENTION gt lamp are described
20. OKI 1 Troubleshooting User s Manual Troubleshooting Daily 2 Maintenance Maintenance Manual Read for any points that are not understood or for maintenance C911dn C931dn C941dn ES9411dn ES9431dn ES9541dn OStore this manual carefully close to hand so it can be viewed at any time Manual Configuration The following user manuals are enclosed with the product The e manual is stored as software on DVD ROM Checking the product Parts nomenclature and functions Using the device to its fullest Installing the device Turning ON and OFF the power supply Test printing using the printer only Connecting to a PC Paper Printing Paper ejection Setting Power Save mode Setting auto power OFF Checking the print quantity consumables remaining maintenance unit quantity and remaining service life Cancelling a print job Adding printers using LPD protocols TCP IP Table of control panel menu items Basic Windows procedures Printer specifications Useful print functions Adjusting the color Using utility software Network settings Checking and changing printer settings using the control panel Troubleshooting Maintenance Consumables maintenance products options color management server etc Setting the Spot Color kit Control panel explanation Checking the printer drivers Table of printer driver functio
21. RR RRR RRR RRR RRR RR RRR RRR RRR RRR RRR RRR RRR eRe eee eee eee eee 51 Replacing consumables and maintenance unit 52 Consumables and maintenance unit service life ccsceeeeeeeeeeeeeeeeeeeeeeeeeeeeneoeeneaeas 52 When the replacement period is approaching eeeeee eren nennen 53 Replacing toner cartridges e eeeseeseseeeeeuea ne nua nun nu nua EN REENEN ENEE NEEN EK un 54 Replacing Image Drums ERR E RENE K ENER ENER KEEN ENER ENER uuu u uuu uasa sana usan ua nau au ua 57 Replacing belt units and transfer roller units eese eene nennen 60 Replacing fuser UNIS cccceeeeeee eee eee eens ERR ER ER EE ERR ER ER ERR ER uua uu uu uiua uuu uuu uan 65 Replacing waste toner boxes ccsceceeeeeeeeeeueeeeueeeeeeeeaeeaeaseaeaseasageaeeesaseenaseesaeeenaeeoaes 67 Replacing paper feed rollers eeeeeeeseee eese nn unen ununi ununi nu nua u nua uana 69 Maintenance of the device EE M d Cleaning printer surfaces eeseeseseeseusensuuanunuaauuua uu daa KEREN ENEE NEEN EE uua 77 Cleaning LED heads REENEN EK ER ER ERE RER ER EE R EE SE RER ER RR RS RR RR GR GR ENER KENE EN ENEE ENEE NEEN 77 Cleaning feed rollers cccccececeeeeeeeeeeeeeeeeeeeeeaeaeeaeaaeaeeauaeeauaseaeaeeauassageeuageauageausgeanags 83 Transporting and moving the device e eene nnne 86 When moving the device Transporting the dev
22. With gear 8 Center is blue Items to be prepared Paper feed rollers 3 nos V O A Example When replacing the paper feed roller of Tray 1 1 Remove wrist watch bracelet etc 2 Press and hold the power switch for approximately 1s to switch off the power supply Replacing consumables and maintenance unit While expanding the claws of feed Similarly remove the remaining two rollers in outside direction remove paper feed rollers them from the axial Li e When the feed rollers are dark and not visible open the right side cover Removing paper jam in the vicinity of Right Side Cover P 14 WA LE aoueuaqule Replacing consumables and maintenance unit H Insert the new feed rollers D in the axial and firmly insert up to inside C oF D 5 D 3 O 0 Similarly insert the remaining two paper feed rollers BEER Check that no paper feed roller is missing lt an o 5 D 3 O 0 Replacing consumables and maintenance unit s
23. at your hand does not touch the photoreceptor green below and firmly push it inside e If Error709 appears after replacing the image drum refer to When a message related to replacement of consumables appears P 33 of this manual oF o 3 D z O 0 Please support recycling of the used image drums When disposing of the used image drums in unavoidable circumstances put it in a plastic bag and ensure to dispose according to the instructions provided by the local municipality C Note lt E o 5 D 3 O 0 Replacing consumables and maintenance unit Replacing belt units and transfer roller units B Types of belt unit and transfer roller unit The following belt units and transfer roller units can be used with this printer Belt unit New transfer roller unit is supplied with the new belt unit in the same package 60 Replacing consumables and maintenance unit 4 Push the center lever blue to the Hold the handle and pull out the belt right unit hold the left right label part blue and remove the belt unit 5 Rotate the belt unit left right lock lever knob blue to the left and push the lock lever towards yourself G Note Removing the belt unit will expose all image drums to light For preventing the optical deterioration of image drums do not leave them as it is for more than 5 minutes after removing the belt unit When leaving f
24. ay of the liquid crystal panel Buljooyuse qnos When some other message appears Message displayed on the Error ATTENTION Causes and Reference liquid crystal panel code lamp Troubleshooting pages Japanese Cover Opent Blinking The cover shown in the message Kk column is open Please see HELP for details Close the cover Incompatible COLOR Image Blinking Toner cartridge is not intended for Drum use with this printer model Please see HELP for details Use a toner cartridge intended for use in this printer model e When some other message a ears Message displayed on the Error lt ATTENTION gt Causes and Reference liquid crystal panel code lamp Troubleshooting pages Japanese Incompatible COLOR Toner k column Please see HELP for details Fuser Unit Regional Mismatch Please see HELP for details Belt Unit Regional Mismatch Please see HELP for details Fuser Unit Not Installed Please see HELP for details The Fuser Unit is not installed correctly Reset Fuser Unit Please see HELP for details Receiving Data Timeout To turn off the display press OK Please see HELP for details Blinking Toner cartridge is not intended for use with this printer model Use a toner cartridge intended for use in this printer model Fuser unit not intended for use with this printer model Use a fuser unit intended for use in this printer model Belt unit not intended for use with thi
25. below Besides when Please see HELP for details is shown in the message pressing the HELP button in the operation panel will show the solution procedure and you can easily solve the problem according to the guidance For details refer to Operating the Help screen P 13 Meanings of the symbols used in the error messages are as follows E oO f es oO wn py 9 CO er s e COLOR MENUCOLOR Either of Only Yellow Only Magenta Only Cyan Only Black White and Clear will be displayed White and Clear will appear only for C941 ES9541dn TRAY Tray 1 Tray 2 to Tray 5 Displayed when the option of additional tray units is mounted either of the MP trays will be displayed COVER Either front cover Tray 1 side cover to Tray 5 side cover Tray 2 side cover to Tray 5 side cover will be displayed when the option of additional tray units is mounted or output unit cover will be displayed CODE Detailed information of the error will be displayed Message displayed on the Error ATTENTION Causes and Reference liquid crystal panel code lamp Troubleshooting pages Number ERRCODE Error Blinking A fatal error has occurred Power Off On If the error is not resolved by If the same error appears then restarting the printer contact your contact the customer service designated help desk center Japanese COLOR Image Blinking The image drum shown in the a column Drum Not Installed
26. ck Install on other ports 5 Select FILE on the Select Port screen and then click Next 6 Follow the instructions displayed on the screen to finish the installation 7 In Devices and Printers right click on the icon of driver you installed and select Printer properties or OKI C9xx if installing multiple printer drivers 8 From the list of the Port tab select USBxxx 9 Click the OK button Select the type of driver you would like to set Error message such as Printer driver installation Use plug and play Follow the procedure given failed appears below 1 Check that power supply of the printer and computer is turned off 2 Connect the USB cable 3 Turn on the power supply of the printer 4 Turn on the power supply of the computer 5 When the Search new software wizard appears set up according to the instructions displayed on the screen sd x Printing Troubles Problems concerning restrictions of OS B Restrictions concerning Windows 7 Windows 8 Windows Vista Windows Server 2008 R2 Windows Server 2008 Windows Server 2012 Item O Symptom Causes and Troubleshooting Help does not appear The Help function is not supported by the PS printer driver Printer driver Network Extension Color Correct Utility Color sample print utility PS Gamma Adjuster The User Account Control dialog appears fo E o oO wn py 9 fo er I e When starting installer or
27. ction Image drum has not been set Please set the image drum page 57 correctly correctly Printing is blurred in LED head is unclean Wipe LED head with a soft page 77 perpendicular direction tissue paper n Replace the toner cartridge page 55 A i M Paper not supported Use recommended paper Basic i h LL Paper feeding direction Printing is light The toner cartridge is not Re install the toner cartridge page 55 installed correctly A DEE page 55 a fe e o oO wn SCH 9 fo e wo Paper is moist Use paper stored at appropriate temperature and humidity Paper not supported Use recommended paper Paper not supported Correct Media Weight in Advanced Type and thickness setting of the operation panel to the paper is inappropriate appropriate value Or change Media Weight to a thicker value than the present value Recycled paper is used Correct Media Weight in Advanced the operation panel to the appropriate value Or change Media Weight to a thicker value than the present value Printing is blurred in some Paper contains moisture Dry it Use paper stored at appropriate Basic parts Solid printing will result temperature and humidity in the appearance of white dots Inappropriate settings of Paper Change the value of Printer Advanced or lines Black Setting or Paper Color Setting Paper Black Adjust Setting or Paper Color
28. d crystal panel C941 ES9541dn only The data will be deleted due to an 456 Blinking Paper used for printing is not overprint feature error compatible for Spot Color over Check the paper and paper printing Printing was stopped and 5unoouse qnoJl settings then print again To turn the print data was deleted off the display press OK Change the paper or set to Please see HELP for details Normal and print once again Press the OK button for deleting the display of the liquid crystal panel C941 ES9541dn only Spot Color has been replaced Blinking Spot Color has been exchanged Press OK to change the Spot Color Solve according to the message settings in the menu to COLOR C941 ES9541dn only and restart the system If you do not want to change settings return Spot Color toner image drum and Spot Color duct settings to MENUCOLOR Spot Color has been replaced Blinking Spot Color has been exchanged Check Spot Color menu settings Current setting is MENUCOLOR To turn off the display press OK Solve according to the message C941 ES9541dn only Spot Color settings changes Blinking Spot Color setting has been Shut down and restart to enable new settings changed Solve according to the message C941 ES9541dn only Spot color duct has not been Blinking Spot Color duct has not been installed installed Please install the Spot Color Duct Please install the Spot Color duct Please see HELP for details C941
29. de Touch the POWER SAVE button on the operation Basic panel and change the status to the standby mode When you do not want to use the sleep mode disable the sleep mode from Admin Setup Power Setup Sleep in the operation panel LAN Cable USB Cable is disconnected Check that labels are correctly connected to the printer and the computer Cables are defective Replace with new cables PF Printer is offline Press the ON LINE button on the operation panel Pe Error message has appeared on the liquid Press When a message related to paper crystal panel of the operation panel appears P 31 When a message related to replacement of consumable supplies page 35 appears P 33 When some other message appears P 35 or the HELP button on the operation panel NBT EtherTalk and WSP Print protocols are When the sleep mode is enabled disable it from used Admin Setup Power Setup Sleep in the operation panel Interface settings are disabled From Admin Setup Network Setup on the Advanced operation panel enable the interface you are using There is a problem with the print function Check whether you can print the printer Basic information or not Print will be automatically canceled Print is not allowed when print job accounting Advanced client is used Or job accounting log buffer may be full For Windows Solution procedure Reference pages This printer is not set as default printer Set it to defau
30. ded Printing unit Paper jam in the vicinity of TRAY Side Cover Paper jam in the vicinity of Right Side Cover Paper jam in the output unit Paper jam in the vicinity of the 2 Sided Printing unit Paper jam in the vicinity of the lower side of 2 Sided Printing unit Paper jam in the vicinity of Left Side Cover Either of Tray 1 to Tray 5 will appear in TRAY Tray 2 to Tray 5 will be displayed when the option of additional tray units is mounted Either of Tray 1 Side Cover to Tray 5 Side Cover will appear in COVER Tray 2 Side Cover to Tray 5 Side Cover will be displayed when the option of additional tray units is mounted 21 Paper jams B Operating the Help screen Press the scroll button V Pressing the HELP button in the operation panel The next page will appear and will display the solution method You can easily solution procedure for paper jam remove the paper according to the guidance and corresponding animation will be displayed Example Paper jam in the vicinity of Tray 1 Side E E Cover A Action Hy m 3 The following message will appear on the liquid D Open the tray side 5 crystal panel and the lt ATTENTION gt lamp will cover of the displayed Ge blink tray Open Tray1 Side Cover Paper Jam Press the scroll button A to return to the previous Please see HELP for page details 3 Scroll the pages of the Help screen with Press the HELP button t
31. ect ProQ High Quality in In the Advanced tab of the Advanced the Job Options tab of the printer driver printer driver select Fine Detail 1200x1200dpi or Normal 600x600dpi Complicated print data Select simple print data Display of the printer driver is Printer driver may not be Delete the printer driver once abnormal Mac OS X functioning correctly and re install it x3 s ES 9 Le o oO wn SCH 9 CO Ke Printing Troubles Printer driver malfunctions remo e If the problem is not solved using the following explanation contact your designated customer service centre For problems arising from the applications contact the application development company USB Connection Problems m For Windows z Reference lution pr r eme Ha PEOR pages Icon of the printer is not created in the Devices Printer driver is not installed correctly Basic and Printers folder Even when installation of multiple printer drivers Install the second and subsequent printer is selected only the initial printer driver is drivers according to the following procedure installed 1 Insert the Software DVD ROM in the computer 2 Click Run Setup exe and follow the instructions provided on the screen 3 Select Custom Install select the printer drivers you want to install on the Install Software screen and then click the Install button 4 When the Installing screen appears cli
32. edge feed with 1 sided printing it will reach its service life after printing about 20 000 pages Print density is the proportion of area having toner on printable area of 1 page Number of printable pages service life are reference values when using the printer under normal conditions Service life may reach earlier than that described here depending on the print contents and condition of use 52 Replacing consumables and maintenance unit When the replacement period is approaching When the replacement period of consumables and maintenance unit approaches the following message will appear and the ATTENTION lamp will blink Replace consumables and maintenance unit when Replace appears in the message Pressing the HELP button in the operation panel will display the replacement procedure You can easily replace the consumables and maintenance unit according to the guidance For details refer to Operating the Help screen P 13 Number of pages that can be printed T CN vo n Reference When the replacement When it is time for replacement pages period approaches replacement period approaches to the time for replacement Toner Cartridge Yellow magenta cyan black Toner Empty clear Replace COLOR Toner About 1 000 Please see HELP for details pages White About 700 pages COLOR Toner Low Image Drum COLOR Image Drum Near Life Fuser Unit Fuser Unit Near Life Belt Unit Be
33. eeeeeaeneenenenee 3 TITUStratiONS cccccceeeeeeeceeeeeeeeeneeeeaeaeeeseaeaeeaeaseaeaseaeaseaeeesaseesaeeaeaeeeseeeasaaseauaseaeaseauaneaeas 4 Screens essesassasuaasuus uua RR ARR RRRRRRRRRRRRZRRRRRSRRSRRSERSSRSSRRZERERSERSSRSERSSRSSRSERRSERSERRERRSRSSRXZ 4 Inscriptions e EEN ER ER ERE RER ER ERR EREKN ENEE RR RR RR eens eee eee eee 5 1 froublesnootingucicssnss pua nna sx EE EE Ea EEXN ENN CNN RM aan S Troubleshooting solutions procedure eene LO Paper jams BER RRR RRR RRR RRR RRR RRR REPRE RRR RRR RRR RRR RRR RRR Ree eee eee 11 Checking messages if a paper jam OCCUIS ccseeeeeeeeeeeeeeeeeeeeeueeeeeeeeaeeeeeeeeeeaeaneaeas 11 Removing jammed paper ee EE EEN EEN RE une u neu ne unn annu nu annuam u nnus u nuum u nuum un 14 When a message related to paper appears eese OL When a message related to replacement of consumables appears 33 When some other message appears eeeeeeeeen nennen OD Printing Troubles sssssunssnsazissanERExSDREREREERRRIERREFRRRERRSR RIA RA RESPRrRR A EDI TO PHN d 40 Printer driver malfunctions eeeeeseseeseu esu REENEN KREE E REENEN EK REENEN ENEE NEEN ENER 44 Print quality is pOOr ccsccceeeeeeeeeeeeeeeeeeeeeeeaeeeeaeeaeaeeaeeeeaeeaeaseaeaeeaeaeeaeeeeaeeeeaeeeeaeeeeae 47 Paper feed is poor EE ER ER ERE KEREN R ERR ER ER ERR EREER EK ERR RENE iaaiiai 50 2 Maintenance BEB BRB RRR RRR RRR RRR R
34. eference pages USB hubisused Directy connect the printer to the computer For Windows eased Solution procedure Reference pages Printer is offline Right click the OKI C9xx icon in the Devices and Printers folder and select See what s printing When multiple drivers are installed gt OKI C9xx Select the Printer menu in the dialog displayed and uncheck Use Printer Offline Select the type of required driver Switch buffer extension cable and USB hub Directly connect the printer to the computer are used Another printer driver operated through USB From the computer remove other printer connection is installed drivers adl ES fe Le o bd wn SE 9 e c Ke Printing Troubles Printer Troubles Ifthe problem is not solved using the following explanation contact your designated customer service centre Nothing is displayed in the Power supply cord is Switch off the power supply and liquid crystal panel even after disconnected firmly insert the power supply switching on the power supply cord Power outage Check if electricity is flowing in the power socket Does not function Power supply cord is not Firmly insert the power supply Basic inserted firmly cord Power supply is not switched Switch on the power supply on LED lamp of the power supply The printer has broken down Immediately switch off switch is blinking at high speed the main power
35. emove the remaining paper 8 Troubleshooting Hold the fuser unit handle with both hands and set to the output unit 10 L ZN SNE amp 7 CRY SA Paper jams 1 Push down the fuser unit s lock lever Removing paper from the blue vicinity of the lower side of 2 Sided Printing unit e B Error code 375 650 Pull out the 2 Sided Printing unit lift it up a little with both hands and remove it 9 Le o oO wn SCH 9 e zn ao Remove the remaining paper from the printer Paper jams Lift opener D of the output unit and remove the remaining paper 4 Sided Printing unit back into Put the 2 the printer 3 Troubleshooting If no paper remains in visible locations in the printe given below r follow the procedure Paper jams 2 6 y Hold the knob pull up the transfer roller unit lift the paper guide and remove the remaining paper Hold the fuser unit handle with both hands and remove it onto a flat If the paper tip is not visible pull up surface the fuser unit s lock lever blue Troubleshooting Paper jams 11 Put th Close the cover push down the transfer roller unit 8 Troubleshooting e output unit back into the printer Hold the fuser unit handle with both hands and set to the output unit 9
36. er size is matching The type of paper in the tray is different from the specifications of the printer driver Set the paper having size or type shown in the message The type of paper in the MP tray is different from the print driver specifications Set the paper having size or type shown in the message Tray shown in the message is empty Set the paper having size or type shown in the message The MP tray is empty Set the paper having size or type shown in the message When a message related to paper appears Message displayed on the Error ATTENTION 3 Category liquid crystal panel code lamp Causes and Troubleshooting Paper size Remove Excess Paper Blinking Paper set in the tray shown exceeds Reduce the quantity of paper the maximum limit Please see HELP for details Please remove paper from the tray shown Paper Thick Error 323 Blinking In the tray shown in the message Check Paper in TRAY 324 paper of a different thickness is Please see HELP for details 325 detected 326 To cancel printing press the CANCEL button If multiple errors occur you can not cancel printing Press the HELP button and solve according to the guidance shown on the Help screen 5unoouse qnoJl according to the guidance shown on the Help screen Paper Size Error Blinking Printing has been conducted on paper Reset Paper in TRAY Please see HELP for details which is of a different size from the specifications
37. he scroll button v and remove the paper according to the solution method The error code will appear and the for paper jam displayed on the screen condition of paper jam will be displayed Help Error Code 391 Remove remaining paper Help Error Code 391 1 4 Page Context j A paper jam has occurred in the paper input area Help Error Code 391 Q Close the tray side cover Press ONLINE Button Removing the jammed paper will return the display to the Standby screen and the remaining printing will start Paper jams Removing jammed paper 3 Slowly remove the remaining paper e Removing paper jam in the vicinity of Right Side Cover E 9 Le o oO Hd SCH 9 CO j Q B Error code 380 390 637 1 If paper is set in the MP tray remove it and close the tray Lift the opening and open the right side cover Paper jams Removing paper jam in the output unit pes B Error code 381 638 639 Work carefully as the temperature of fuser unit is 9 E o oO Uu SCH O fe e EH ao high Ensure to hold the handle when lifting When it is hot wait until it cools down before starting the work Lift opener D of the output unit and Set the print side for the removed pull out the output unit paper to face up Paper jams Check inside of the printer and slowly Push down the fuser uni
38. hooting Printer driver OKI LPR utilities Printer Super Vision Web Driver Installer File cannot be printed when the printer is used as a shared printer on a network Printer not found Cannot access from a remote PC Pop up windows are blocked Printer not found Cannot access from a remote PC On the server side click Start Control panel Trust Center Windows firewall Click the Exception tab check File and printer sharing and click OK When Don t allow exceptions is checked under the General tab in Windows Firewall printer cannot be searched in the segment outside the router Only printers connected in the same segment can be searched When printer is not found specify the IP address of printer on the Add printer or the Modify printer screen Click Start Control panel Trust Center Windows firewall Select the Exceptions tab and click Add program Click reference and select the following files Click Open OK OK J2EE installation folder jdk bin java exe J2EE installation folder jdk bin javaw exe J2EE installation folder jdk jre bin java exe J2EE installation folder jdk jre bin javaw exe When using Internet Explorer pop up windows may be blocked In Internet Explorer select Internet options from the Tool menu Select the Privacy tab and click Settings in the Pop up blocker segment In the Address of website to allow
39. ice a eaERERK RER ERER ENER ERE NEEN RER EEN ER KREE NEEN KEREN EE R EE uuu ua 86 DGG EE EE EH e Troubleshooting solutions procedure 10 Paper ams sowieso rnivuxve kun aV EE EETV SEC RES 11 When a message related to paper ie TEE 31 When a message related to replacement Of consumables appears 33 When some other message appears 35 Printing Troubles 40 ES 2 Le o M Ka GE 9 9 c Ke ES oO Le isa bd Ka SCH 9 fo c EH e Troubleshooting solutions procedure Troubleshooting solutions procedure This chapter describes the procedure for solving the problems occurred while using the printer If you are unable to solve the problem with this procedure contact the designated customer service center Is error message or error code displayed on the control panel When there is a display of paper jam refer Lin the even to trouble refer to the to the page 11 and solve it following pages for solution When there is a display of replacement Unable te print page 40 timing or service life of consumables and Printer drivers cannot be installed page 44 maintenance items refer to the page 52 Unable to print with fine quality page 47 and solve it Abnormal paper feeding page 50 When there is a display of other errors refer to the page 31 and solve it Record the error message displayed on the control panel
40. idge etc Not Press and hold the power switch for aD Because image drums green parts can easily get approx 1s Check that the operation panel is completely switched Of after Do not expose the image drum to direct sunlight or strong that and switch off the main power light About 1 500 lux or more Do not keep it for more supply by pulling the main power supply than 5 minutes even under room lighting switch to the OFF O side damaged handle with adequate care 1 Press and hold the power switch for approx 1s Check that the operation panel is completely switched off after Power supply cable and earthing cord that and switch off the main power LAN cable USB cable supply by pulling the main power supply switch to the OFF O side 2 Remove all cables Remove paper from the tray 2 Remove all cables Life the device with 4 people and move it to the destination A Go Power supply cable and earthing cord LAN cable USB cable Remove paper from the tray Remove all toner cartridges Lift the device with 4 people place it in the packing box and fix the printer Transport it Cc ORC 86 L 87 B belt nit iere Sege 52 53 60 Cc e rU 11 When displayed rrr ena 11 ele 77 Front side of the device 77 LED head ene exire Ex 77 Paper feed roller Multi Purpose Tray 84 Paper feed roller tray
41. left SS SS Fa SN oF 3 o e D 3 a 0 Maintenance of the device 1 Align the image drum and arrow label red of printer slowly insert in the slot taking care that your hand does not touch the photoreceptor green below and firmly push it inside C Note 15 Similarly install all image drums Maintenance of the device Cleaning feed rollers We When paper jam occurs frequently clean the paper feed rollers Items to be prepared Soft cotton cloth dipped in water Cleaning paper feed rollers of Tray 1 to Tray 5 Example When cleaning the paper feed roller of Tray 1 o o 5 D a 0 1 Remove wrist watch bracelet etc Wipe off the dirt on paper feed rollers 3 places with the moist soft cloth Press and hold the power switch for 2 j on approximately 1s to switch off the When it is difficult to wipe open the side cover and power supply clean from the side cover side 3 Check that the operation panel is completely turned off and then switch off the main power supply Switch on the main power supply press the power supply switch and start the printer an z o 5 D 3 O 0 Maintenance of the device Cleaning the paper feed rollers of Multi Purpose Tray Press and hold the power switch for approximately 1s to switch off the power supply Check that the operation panel is completely tu
42. lock lever blue 0 Put the output unit back into the printer lt K Gy Replacing consumables and maintenance unit Replacing waste toner boxes B Types of waste toner box The following waste toner box can be used with this device Waste Toner Box N Replacing waste toner boxes Remove the waste toner box from the ee eee printer 1 Prepare a new waste toner box lt o o 3 D ei fa 0 G7 Replacing consumables and maintenance unit 4 Remove the new waste toner box from Please support recycling of the used its packaging toner boxes When disposing of the used waste toner box in unavoidable circumstances put it in a plastic bag and ensure to dispose according to the instructions provided by the local municipality printer lt oF o 5 D 3 O 0 Replacing consumables and maintenance unit Replacing paper feed rollers Rough guide of replacing paper feed rollers is about 120 000 pages for each tray B Types of paper feed rollers The following paper feed rollers can be used with this device Paper feed roller set Paper feed roller set for Multi Purpose Tray Replacing paper feed rollers of Check that the operation panel is Tray 1 to Tray 5 completely turned off and then switch off the main power supply lt o o 3 D ei O 0 There are three types of paper feed rollers D Center is white 2
43. lt Unit Near Life Waste Toner Box Waste Toner Near Full Image Drum Life Replace COLOR Image Drum Please see HELP for details Fuser Unit Life Replace Fuser Unit Please see HELP for details Belt Unit Life Replace Belt Unit Please see HELP for details Waste Toner Full Install New Waste Toner Box Please see HELP for details About 1 000 pages About 10 000 pages About 10 000 pages About 5 000 pages eame o o oS S o oo COLOR Either of Only Yellow Only Magenta Only Cyan Only Black White and Clear will be displayed While and Clear will appear only for C941 ES9541dn 59 adueUAIUIEW Replacing consumables and maintenance unit Replacing toner cartridges ZA WARNING Qo e If toner is spilled on the floor wipe it up carefully using a damp cloth to e Do not throw toner or toner cartridge prevent the toner from scattering in fire Toner may fly off causing burn injury e Do not store toner cartridge in a place with fire It may catch fire causing fire damage or burn injury G e Do not clean up spilled toner using an electric vacuum cleaner When spilled toner is cleaned up using an electric vacuum cleaner there is a risk of fire due to sparks from the electrical contacts Wipe off and remove the toner spilled on the floor using a wet cloth lt a o 5 D fa 0 N CAUTION e There are high temperature parts i
44. lt printer Output port of printer driver is incorrect Select the output port where LAN cable USB cable is connected Printing from other interface is in progress Wait until the printing is complete sa Printing Troubles Network Connection Problems Common for Windows Mac OS X eased Solution procedure Reference pages Cross cable is used Arrange straight cable and hub and connect Basic correctly Compatibility problem with hub Select Admin Setup gt Network Setup gt Hub Advanced Link Setting from the operation panel and change the settings There is a problem with hub Insert network cable in the empty hub or another port If the problem is still not solved use another hub Network cable is defective Reconnect with a new or a different network cable and check again E oO Le isa oO wn ry 9 fo e EH Ke Incorrect IP address Check that IP address settings of the printer Advanced and IP address of the printer set in the computer are matching If you are using OKI LPR Utility on Windows check IP address settings in OKI LPR Utility Check that IP address is not overlapping with other device Check that correct address is set in IP address Subnet mask and Gateway address Duplicate IP address Check that IP address of the printer does not overlap with other IP address USB Connection Problems Common for Windows Mac OS X Cause Solution procedure R
45. matching option Advanced of the printer driver No color balance Select Calibration on the Advanced operation panel and then run Adjust Density Misalignment of color Open the toner replacement Advanced cover at once and the close it again Select Calibration on the operation panel and then run Adjust Registration CMY 100 solid is thin CMY 100 Density is setto Select Admin Setup Color Advanced Disable Setup CMY 100 in the operation panel and select A Enable 5unoouse qnoJl Black spots or white spots Paper not supported Use Use recommended paper Use recommended paper appear In the case of cycle length of Gently wipe the image drum about 125 mm image drum with a soft tissue paper may be unclean or there may If there are dents replace the be dents on it image drum Stains are printed Replace with a new paper Replace with a new paper a new paper A Paper not supported Use recommended paper The entire paper is printed The device might have broken Contact your designated black down customer service centre Nothing is printed Multiple pages were fed in one Re set the papers after flipping 3 round of printing through The device might have broken Contact your designated down customer service centre White streaks occur Paper is moist Replace with a new paper Paper not supported Use recommended
46. message has not been installed Please see HELP for details Press the HELP button and solve according to the guidance shown on the Help screen Image Drum Sensor Error Blinking Sensor error has occurred in the Please check COLOR image image drum shown drum and reset Sensor may be unclean or stopper Please see HELP for details is installed Press the HELP button and solve according to the guidance shown on the Help screen Excessive paper has accumulated Blinking The paper stacker is full on the stacker Remove Paper from stacker Remove Paper Please see HELP for details STACKER Either Face Up Stacker or Face Down Stacker will be displayed The print data size is too large to Blinking Cannot print Printing data has Advanced store it into printer memory exceeded the memory capacity of Print with To turn off the display press OK the printer Please see HELP for details In the Quality of printer driver best quality select Fine Detail or Normal and print once again Press the OK button for deleting the display of the liquid crystal panel Japanese We cannot delete the data due to Blinking Printing is stopped because of k column a custom media print error print request from an incompatible Verify the custom media settings custom media and data is deleted and print again To turn off the Print once again display press OK Press the OK button for deleting the Please see HELP for details displ
47. n unavoidable circumstance put it in a plastic bag and ensure to dispose according to the instructions provided by the local municipality Replacing consumables and maintenance unit Replacing Image Drums B Types of image drum Image drums that can be used with this printer are as follows Image Drum Only Black BEEN Image Drum Only Yellow o Image Drum Only Magenta o Image Drum Only Cyan Image drum Spot Color White Only for C941dn Image drum Spot Color Clear Can not be used in C911dn Cos1dn i Note Do not expose the image drum to direct sunlight or strong light About 1 500 lux or more Do not keep it for more than 5 minutes even under room lighting oF o 3 D ei fa 0 Replacing Image Drums 3 Check the position of replacement 84 2 75 51 I 0i LUXUM image drum via the label letters and Example In the case of Image Drum K color 1 Prepare the new image drum 57 Replacing consumables and maintenance unit Gently lift the handle blue upwards vote and remove the image drum taking care Ensure not to touch or damage the drum that your hand does not touch the drum on the lower side green cylindrical section aoueuaqule Remove the new image drum from its packaging Replacing consumables and maintenance unit Align the image drum and arrow label 8 Close the front cover red of printer slowly insert in the slot taking care th
48. n be used with this device Toner Cartridge Only Black WEEN Toner Cartridge Only Yellow Toner Cartridge Only Magenta Toner Cartridge Only Cyan Toner cartridge Spot Color White Only for C941dn Can not be used in C911dn T tridge Spot Color CI oner cartridge Spot Color Clear C931dn Replacing Toner Cartridges Remove the toner cartridge lt o D 3 D z fa 0 Example In the case of Toner Cartridge Cyan C 1 Prepare a new toner cartridge Open the toner replacement cover Check the position of toner cartridge to be replaced via the label letters and color e 55 Replacing consumables and maintenance unit Remove the new toner cartridge from Close the toner replacement cover its packaging and shake it vertically and horizontally Even after replacing the toner cartridge if the Replace Toner message does not disappear it is possible that the toner cartridge is not installed firmly Reinstall it correctly Check the position of the slot that has e If Error709 appears after replacing the toner a label stuck on it with the same letters cartridge refer to When a message related to and colors and firmly push the toner replacement of consumables appears P 33 of this manual cartridge in as far as it will go E E o 5 D Si fa 0 0 Please support recycling of the used toner cartridges When disposing of the used toner cartridge i
49. n easily solve the process according to the guidance Refer to Operating the Help screen P 13 for details e Meanings of the symbols used in the error messages are as follows TRAY Tray 1 Tray 2 to Tray 5 Displayed when the option of additional tray units is mounted either of the MP trays will be displayed MEDIA SIZE Paper size is displayed MEDIA TYPE Paper type is displayed Message displayed on the Error category liquid crystal panel code lt ATTENTION gt lamp Causes and Troubleshooting Load paper Please change TRAY paper Ensure MEDIA_SIZE MEDIA_TYPE is installed press OK button If printing fails cancel and re adjust tray settings Pressing OK will print using current paper tray settings Please see HELP for details Blinking Please change TRAY paper Ensure MEDIA_SIZE MEDIA_TYPE is installed press OK button Please see HELP for details Blinking Change MEDIA_SIZE MEDIA_TYPE in MPTray Ensure MEDIA_SIZE MEDIA_TYPE is installed press OK button Please see HELP for details Tray Empty Set MEDIA_SIZE Please see HELP for details Blinking Blinking MPTray Empty Set MEDIA SIZE Please see HELP for details Blinking io The size of the paper in the tray or the paper size and the paper type are different from the printer driver specifications Set the paper having size or type shown in the message Printing will start if the pap
50. n side the device Do not touch near the places with Caution High Temperature label It may cause burn injury e Keep the toner cartridge away from children s reach If children drink toner cartridge by mistake immediately consult the physician e When toner is inhaled gargle with a lot of water and move the person to a place with fresh air Consult a physician as necessary When there is toner on skin of hands etc wash it off with liquid soap e It toner gets into eyes immediately wash it off with a large quantity of water Consult a physician as necessary e When toner is swallowed dilute the toner by drinking a large quantity of water Consult a physician as necessary e When solving paper jam or when replacing toner cartridge take care that your hands and clothes are not stained with toner When there is toner on skin of hands etc wash it off with liquid soap e When clothes are stained with toner wash them in cold water Heating it such as washing in hot water will dye the toner on clothes and it stains may not remove easily Gel Gi Gi Gi Gei Gei e Do not disassemble the toner cartridge It may scatter toner because of which people may inhale it and it may stain clothes and hand Store the used toner cartridge in a bag such that toner does not scatter e o Replacing consumables and maintenance unit B Types of toner cartridge Following toner cartridges ca
51. nel is completely turned off and then switch off the main power supply Take water or neutral washing agent on one piece of cotton cloth and wipe with thoroughly squeezed cloth Furthermore wipe off with another dry cotton cloth Cleaning LED heads Clean LED head when there are stripes or white creases on the print or when letters are blurred Clean LED head when there is vertical white line on the output paper or when the images disappear vertically or when the border of the letters is blurred When LED head is unclean it may cause paper jam C Note Do not use methyl alcohol or thinner It may damage the LED head lt oF D e D ei O 0 Do not expose the image drum to direct sunlight or strong light About 1 500 lux or more Do not keep it for more than 5 minutes even under room lighting Items to be prepared Soft tissue paper Press and hold the power switch for approximately 1s to switch the power supply Check that the operation panel is completely turned off and then switch off the main power supply 7 Maintenance of the device Note Ensure not to touch or damage the drum Gently lift the handle blue upwards and remove the photoreceptor from the lower side taking care that your hand does not touch the drum on the lower side green cylindrical section lt o o 3 D fa 0 Maintenance of the device
52. ns Printing on color paper Printing on transparent film Specifying and printing Spot Color toner using the applications Fine tuning white Switching Spot Color kits Reading the Manual Symbols C Note These are cautions and restrictions for the correct operation of the printer Make sure to read to avoid misoperation e Knowledge of the information before using the printer is useful and can act as a reference Reading is recommended Reference These are the reference pages Read to learn detailed information and relevant information NDANGER e Mishandling due to ignoring this display may cause death or serious injury NWARNING Mishandling due to ignoring this display may cause death or serious injury N CAUTION e Mishandling due to ignoring this display may cause personal injury Keys Buttons and Symbols This chapter described the following keys buttons and symbols Inscription Description The control panel buttons and 10 key pad are described below E g gt OK button S cb BACK button gt Fn key CLEAR key button key e Indicates your PC keyboard 0 Describes the menu name on the liquid crystal panel Describes the PC menus windows and dialog box names Describes the messages and input text displayed in the liquid crystal panel Describes the file and screen names on the PC Describes the reference title De
53. o click This program installed correctly When starting installer or utility the User Account Control dialog may appear Click Yes or go and run installer or utility as administrator Clicking No or Cancel will not start installer or utility When the Program compatibility assistant dialog appears after completion of installation including when installation is aborted in the middle ensure to click This program installed correctly When starting installer or utility the User Account Control dialog may appear Click Yes or go and run installer or utility as administrator Clicking No or Cancel will not start installer or utility When the Program compatibility assistant dialog appears after completion of installation including when installation is aborted in the middle ensure to click This program is successfully installed sd bs ES oO Le o oO wn SE 9 CO er Ke Printing Troubles m Restrictions concerning Windows XP Service Pack 2 WIndows Server 2003 Service Pack 1 Restrictions concerning Windows Firewall In Windows XP Service Pack 2 and Windows Server 2003 Service Pack 1 Windows Firewall has been strengthened The following restrictions may occur in printer driver and utility The following description is based on Windows XP Service Pack 2 as an example Description may differ for Windows Server 2003 Service Pack 1 Item Symptom Causes and Troubles
54. on a stable and a flat Basic surface Resonant sound While temperature inside the Device has not broken down device has increased printing Use the device as it is is done on a narrow paper or a thick paper Buljooyusejqnosy Printing does not start Device is warming up for Please wait Advanced immediately returning from the power When you do not want to use saving mode or auto power off auto power off select Admin Setup gt Power Setup gt Sleep Auto Power Off and disable both the modes Cleaning of image drum may Please wait be in progress Temperature adjustment of the Please wait fuser unit is under progress Processing of data from other Wait until the printing is interface is in progress complete Printing stops in between Temperature is adjusted Please wait because temperature of the Printing will automatically fuser unit increased due to start again once temperature continuous printing of the fuser unit has become Temperature is adjusted appropriate because temperature inside Please wait the device increased due to Printing will automatically start continuous printing for long again once temperature of the time printer has become appropriate Not enough memory Inadequate memory of the Print after lowering the quality printer due to large printing of printer driver data Slow printing Printing process is also done at User a computer with fast the computer side processing speed Sel
55. or more than 5 minutes close the front cover or remove all image drums and store them in a safe place where they are not directly exposed to sunlight or fluorescent light Never place the belt units that have you removed in a vertical direction Ensure that waste toner does not spill when removing the belt unit aoueuaqule Replacing consumables and maintenance unit 1 Align the new belt unit and arrow label red of the printer set it in the printer H Remove belt unit and firmly press it inside lt an o 3 D 3 O 0 8 Remove the new belt unit from its packaging 1 Raise the belt unit left right lock lever rotate the lock lever knob blue to the H Remove stopper from the belt unit you right and lock it have removed Replacing consumables and maintenance unit 12 Return the center lever blue to the left Q Replacing the transfer roller unit 1 Lift opener O of the output unit and pull out the output unit o o 5 D 3 a 0 1 Set the waste toner box on the printer 1 Pull up both tips of the transfer roller unit s lock lever blue Replacing consumables and maintenance unit Push both sides of the lock lever blue 1 Hold the transfer roller unit s label part down blue and remove it lt ar o 3 D 3 O 0 2 Put the output unit back into the printer E P 7A
56. own if you pull it out in one shot which may damage it 2 Remove the remaining paper S Paper jams Removing paper from the vicinity of Right Side Cover e E Error code 391 392 393 394 395 631 632 633 634 635 Example In the case of Tray 1 ES ej Le o oO wn y 9 fo I e Open the tray side cover where the error is displayed Paper jams Removing paper from the vicinity Put the 2 Sided Printing unit back into of the 2 Sided Printing unit the printer E Error code 370 371 373 640 641 642 E 9 Le o oO Va SCH 9 CO c a ao Pull out the 2 Sided Printing unit lift it up a little with both hands and remove it When you cannot see the jammed paper in the 2 Sided Printing unit inside the printer put the 2 Sided Printing unit back into the printer and go to Step 4 Paper jams 4 If the paper tip is not visible pull up the fuser unit s lock lever blue 6 Lift opener of the output unit and pull out the output unit Troubleshooting I Hold the fuser unit handle with both and remove it onto a flat hands surface Check inside of the printer and slowly remove the remaining paper 2 Paper jams Close the cover push down the transfer roller unit 9 Hold the knob pull up the transfer roller unit lift the paper guide and r
57. paper y Y 49 ES 9 Le o oO wn SE 9 fo e EH ao Printing Troubles Paper feed is poor If the problem is not solved using the following methods Contact your designated customer service centre Paper jam occurs frequently Device is tilted Install on a stable and a flat surface fF Feed paper roller is dirty Clean the feed paper roller Pe Position of the paper guide is Align the paper guide to the not aligned position of the paper size set Papers are not set correctly Remove papers from the tray and set them in tray after flipping through Multiple papers are pulled in Papers are either too thin or Use the papers compatible with simultaneously too thick the device Papers are pulled in inclined Paper contains moisture or Use the papers stored at direction static electricity appropriate temperature and humidity Paper has creases folds or Use the papers compatible with the curls device Correct if there are curls Paper with the printed back is Already printed paper cannot be used printed again from the tray Print from the MP tray Papers are not aligned properly Flip through the papers and set after aligning them in all directions Only one paper is set Set multiple papers fF Papers are added to the tray Remove the papers that are already while keeping the existing there in the tray and set after papers as it is aligning them in all directions with the pa
58. pers to be added the MP tray with the paper In the case of envelopes there Use the envelopes compatible with are curls or bulge the device Use the envelopes after correcting curls or bulge Paper is not fed Selection of Paper Source of Check the paper tray and select Advanced the printer driver is incorrect the correct tray in Paper Source Papers are not set straight Align the paper guide and paper stopper of the tray with the paper Or align the manual feed guide of of the printer driver Manual feeding is specified in Disable the Multipurpose tray is Advanced the printer driver handled as manual feed setting Device is not restored even after Open the toner replacement cover removing the jammed paper at once and the close it again Paper gets curled Creases Paper contains moisture or Use the papers stored at aM appear on the paper static electricity appropriate temperature and humidity Thin paper is used Correct Media Weight in the Advanced operation panel to the appropriate value Or change Media Weight to a thicker value than the present value Paper winds around the roller Type and thickness setting of Correct Media Weight in the Advanced of the fuser unit paper is inappropriate operation panel to the appropriate value Or change Media Weight to a thicker value than the present value Thin paper is used Please use thicker paper fF 50 M ce Replacing cons
59. rned off and then switch off the main power supply Lift the opener and open the right side cover Maintenance of the device Wipe off the dirt on paper feed rollers 2 places and on separator with the moist soft cloth While expanding the claws of feed H rollers in outside direction remove them from the axial oF o 5 D fa 0 0 Insert the feed rollers in the axial and firmly insert up to inside while rotating them H Close the right side cover Wipe off the dirt on paper feed rollers with the moist soft cloth Bu 6 Lift Section A 1 Switch on the main power supply press the power supply switch and start the printer lt oF z o 5 D Si O 0 Transporting and moving the device Transporting and moving the device This section describes about transporting or moving the device When moving the device Transporting the device The printer weighs approx 97kg for C911 C931 The printer weighs approx 97kg for C911 C931 ES9411dn ES9431dn models and approx 117 Kg ES9411dn ES9431dn models and approx 117 Kg for C941 ES9541dn model Therefore make sure to for C941 ES9541dn model Therefore make sure to use at least 4 people when lifting use at least 4 people when lifting Includes consumables such as the image drum and toner Includes consumables such as the image drum and toner cartridge etc cartr
60. s occurred Open Left Side Cover Please see HELP for details Check Exit Unit Remove Paper Please see HELP for details There is a paper jam in the vicinity of the fuser unit Remove Paper Please see HELP for details A paper jam has occurred near the duplex unit Remove Paper Please see HELP for details Check the lower side of Duplex Unit Remove Paper Please see HELP for details Paper remains in the printer Open COVER Please see HELP for details Paper remains in the printer Open Right Side Cover Please see HELP for details There is paper remaining inside the exit unit Remove Paper Please see HELP for details Paper remains in the vicinity of 2 Sided Printing Unit Remove Paper Please see HELP for details Check the lower side of Duplex Unit Remove Paper Please see HELP for details Check Face Down Stacker Remove Paper Please see HELP for details Error code Location of displayed after Reference paper jam pressing the HELP button page 14 page 22 m UU UT u 8 631 632 633 page 22 634 635 u 638 639 page 15 640 641 642 page 23 Paper jam in the vicinity of Right Side Cover Paper jam in the vicinity of tray side cover 391 392 393 394 395 Paper jam in the vicinity of Left Side Cover Paper jam in the output unit Paper jam in the vicinity of the fuser unit Paper jam in the vicinity of the 2 Sided Printing unit Paper jam in the vicinity of the lower side of 2 Si
61. s printer model Use a belt unit intended for use in this printer model The fuser unit is not installed properly Press the HELP button and solve according to the guidance shown on the Help screen The fuser unit is not installed correctly Install the fuser unit correctly A data receipt timeout occurred Increase the length of timeout print setting Advanced gt List of Setting Items of the Device Settings Screen gt Timeout Printing Buljooyusejqnos When some other message appears Message displayed on the Error lt ATTENTION gt Causes and Reference liquid crystal panel code lamp Troubleshooting pages Japanese Check Data Failed to write the message data t column Message Data Write Error to be updated Check data CODE Install Transfer Roller Unit 334 Blinking The transfer roller unit is not set Re set the transfer roller unit correctly Please see HELP for details Press the HELP button and solve according to the guidance shown on the Help screen The data will be deleted due to an 458 Blinking Spot Color over printing is overprint feature error specified but the 2 Sided Printing Mount the duplex printing unit unit is not there Printing was and print again To turn off the stopped and the print data was display press OK deleted Please see HELP for details Install the 2 Sided Printing unit and print once again Press the OK button for deleting the display of the liqui
62. scribes the menu level of the printer or PC The printer illustrations used herein show the C931 model unless otherwise specified Illustrations may differ from the actual product The images of the control panel and PC used herein are examples The images may differ from actual products and screens Functions 1 2 Page D Configuration Print Information Print Secure Job a Menus P Admin Setup O P Print Statistics Use Online button to return to standby screen The following inscriptions are used in this manual e C91idn gt C911 e C931dn C931 e C941dn gt C941 e ES9411dn gt ES9411 e ES9431dn gt ES9431 e ES9541dn gt ES9541 e Microsoft Windows 7 64 bit Edition operating system Windows 7 64 bit Edition e Microsoft Windows 7 operating system Windows 7 Mac OS X10 3 9 and above Mac OS X The manuals enclosed with the printer use as examples Windows 7 in the case of Windows and OS X 10 8 in the case of Mac OS X unless otherwise specified Depending on the OS and model used descriptions in this manual may differ Contents Manual Configuration eeokseuENReERReNREK desde EeK Nee ENSaEkeRbE e Eege vg A Reading the Manual i25 xsara sia gege ee EE EES Bee geg O Symbols 2a age egieg ENEE EESR N E KEES SE EEE SE RENE AE EENEAE Eed ge ee EEN KEE age ER 3 Keys Buttons and SyMbDoIls ccccccceceeeeeeeeceeeeeeeeeeeeeaeeaeseeeeeeeeeeaenaenneneeee
63. ssage has reached Press the HELP button and solve according to the guidance shown on the Help screen The lifespan of the image drum has been reached If you press OK printing will continue but the print quality cannot be guaranteed Press the HELP button and solve according to the guidance shown on the Help screen page 55 page 55 page 57 page 57 Dunoousaigno1 hen a message related to replacement of consumables a Catedor Message displayed on the Error ATTENTION Causes and Reference gory liquid crystal panel code lamp Troubleshooting pages Image Printing has been stopped Drum because the lifespan of the image drum has reached Replace COLOR Image Drum Please see HELP for details Image Drum not properly installed Check Image Drum Please see HELP for details Waste Toner Box Waste Toner Full Install New Waste Toner Box Please see HELP for details Fuser Unit Fuser Unit Life Install New Fuser Unit Please see HELP for details Belt Unit Belt Unit Life Install New Belt Unit Please see HELP for details Caution unknown consumable detected Go to User Manual Trouble Shooting to restore operation ears Blinking 709 s 34 The lifespan of the image drum has been reached You cannot continue printing Press the HELP button and solve according to the guidance shown on the Help screen Image drum shown in the message has not been set correctly Press the
64. t al Tray 1 1 Switch on the main power supply press the power supply switch and start the printer 1 Please support recycling of the used paper feed rollers When disposing of the used paper feed rollers in unavoidable circumstances put them in a plastic bag and ensure to dispose according to the instructions provided by the local municipality Replacing the paper feed rollers and separator of Multi Purpose Tray There are three types of paper feed rollers D Center is white 2 With gear 3 Tip of the center is black Items to be prepared Paper feed rollers 2 nos separation roller 1 no separator 1 no AW DS D 1 Remove wrist watch bracelet etc 2 Press and hold the power switch for approximately 1s to switch off the power supply Check that the operation panel is completely turned off and then switch off the main power supply Replacing consumables and maintenance unit While expanding the claws of feed 2 Lift the opening D and open the right side cover 4 rollers in outside direction remove them from the axial 0 H WY Me VEX Maintenance ILL Replacing consumables and maintenance unit Pinch the claws two places and remove the separator Open Section B and remove the separation rollers Lift Section A release the claws in the direction shown in figure and remove adueuaqule
65. t s jam release remove the remaining paper lever blue ES 9 Le o M Ka SCH 9 e zn EH Ve 3 If there is remaining paper in the fuser 6 If there is no remaining paper in the unit then pull up the fuser unit s jam fuser unit then pull up the fuser unit s release lever blue lock lever blue 4 Ensure to slowly pull the remaining Hold the fuser unit handle with both paper towards the printer body hands and remove it onto a flat opposite to the paper feeding surface direction Paper jams If paper is set in the MP tray remove it and close the tray H 8 Remove the remaining paper Troubleshooting Hold the fuser unit handle with both hands and set to the output unit 9 Lift the opening and open the right side cover 12 Push down the fuser unit s lock lever blue 10 Paper jams 1 Slowly remove the remaining paper Tm B c2 NN 3 ES 9 Le o M 1 SCH 9 9 c Ke 1 Set the print side for the removed paper to face up 18 Put the output unit back into the printer S Se 7A SS ol Q NR DS gt Paper jams Removing paper jam in the 2 If there is remaining paper in the fuser vicinity of the output unit unit then pull up the fuser unit s jam release lever blue E B Error code 382 383 389 Work carefully as temperature of fuser unit is high ES
66. tion procedure and you can easily solve the process according to the guidance For details refer to Operating the Help screen P 13 Meanings of the symbols used in the error messages are as follows COLOR Either of Only Yellow Only Magenta Only Cyan Only Black White and Clear will be displayed While and Clear will appear only for C941 ES9541 Error ATTENTION Causes and Reference lamp Troubleshooting pages Message displayed on the igo liquid crystal panel Toner Empty Replace Black Toner Please see HELP for details 4103 Toner Empty Install COLOR Toner Or Press OK Button Please see HELP for details Toner Empty Replace COLOR Toner Please see HELP for details Image Drum Life Replace COLOR Image Drum Please see HELP for details Image Drum Life Replace COLOR Image Drum Image Drum Life To Exceed the Life Press OK Button Please see HELP for details code 33 Black Toner Empty Press the HELP button and solve according to the guidance shown on the Help screen Toner empty If you press OK printing will continue but the print quality cannot be guaranteed Only Greyscale printing can be continued Press the HELP button and solve according to the guidance shown on the Help screen Toner color shown in the message is empty Press the HELP button and solve according to the guidance shown on the Help screen Lifespan of the image drum shown in the me
67. umables and maintenance UMIE e M 52 Maintenance of the device 77 Transporting and moving the device 86 25 N o z D 5 D O 0 E x o 5 D 3 O 0 Replacing consumables and maintenance unit Replacing consumables and maintenance unit This section describes the replacement method of consumables and maintenance unit and their lifespan Consumables and maintenance unit service life Ballpark indicator of replacement of consumables and maintenance unit is as follows Toner cartridge CMYk When a regular toner cartridge is installed it will reach its service life after printing about 10 000 copies When a large size toner cartridge is installed it will reach its service life after printing about 24 000 copies A4 1 side printing Print density is as far factory default settings and compliant to ISO IEC19798 Printing quality will decline after 1 year has passed from opening the package Therefore prepare a new toner cartridge Ballpark indicator of image drum CMYK replacement When 3 pages of A4 size documents are printed at once with transverse feed with 1 side printing it will reach its service life after printing about 40 000 copies When one page is printed at once it will reach its service life when about half the number of copies are printed Printing quality will decline after 1 year has passed from opening the package

Troubleshooting - Impression Solutions, Inc.

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