SL1000 Product Overview
Contents
1. from R2 only 8 5 Packaged Items Hardware Software Article code Description Function 8 6 Ordering Configuration tools 1 We will incorporate the SL series in Prophix Ordering e Ordering SL1000 items systems can be done via our Web shop or Prophix e Asaservice orders can also be submitted via other methods like fax or email In this case an ordering handling fee of 100 Euro will apply e As the SL series is volume distribution bulk business for orders below a total of 5000 Euro a small order handling fee of 100 Euro will apply Copyright 2010 NEC Unified Solutions B V All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner Exclusively for use by NEC channel partners 29 of 31 9 PRICING The price of the SL1000 can be found in the sales tool Prophix The Prophix tool can be used to either look up pricing for complete system configurations projects or individual non configured hardware or license items 10 WARRANTY AND REPAIR Warranty amp Repair for SL1000 follow the standard Warranty amp Repair Policy for NEC business partners Deviations can be individually negotiated in which case the warranty amp repair agreement is laid down in the contract between NEC and its business partner 11 SERVICE AND SUPPORT Just for information some Service and Support procedures are listed below Since S2. All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 11 of 31 4 3 Easy Installation For the O amp M a PC application with enhanced user interface called PC Pro or web based version WebPro is used The SL1000 PC Pro WebPro is an instrumental troubleshooting tool that empowers your system administrator to manage the communication server and provides them with the functionality needed to simplify communications PC Pro WebPro helps you manage your communication server simply and easily SL1000 PC Pro WebPro provides multiple user interface options Standard View combines related settings on one screen allowing quick setup of high level tasks Settings on these screens work together to provide users a better understanding of screen relationships Standard screens are identified by name which clearly indicates their function Another option is to use wizards to simplify programming PC Pro WebPro wizards chronologically group System Data and guide users during feature setup PC Pro supports Quick Setup and provides easy setup system data programming for a basic and advanced system configuration in shorter time 4 4 SL1000 InMail SL1000 InMail is digitally integrated with the system s central processing unit to provide increased speed and accuracy to the voicemail system SL1000 InMail is ideal for SMB s wishing to ensure that all callers get to the people and information that t
3. DSS Console Black BE109741 DX4NA Doorphone Doorphone Box BEI10277 IPAWW 24TIXH C TELCWH 24 Key IP Terminal White BE110278 IPAWW 24TIXH C TEL BK 24 Key IP Terminal Black 960012058000 AC DC Adapter 24V 15W INT EU plug AC Adaptor for the 24TiXH Terminal 960012059000 AC DC Adapter 24V 15W UK UK plug AC Adaptor for the 24TiXH Terminal BE110790 IPAWW WALL MOUNT UNIT Wall Mount Kit for 24TIXH TEL BE108337 UTR 1W 1 USB Handset for SL DesktopSuite Softphone 450030650002 English DESI sheets SL1000 12B Pack of 25 DESI sheets for 12TXH terminal 450030651002 English DESI sheets SL1000 24B Pack of 25 DESI sheets for 24TXH terminal English DESI sheets SL1100 50030653002 24B 24TiXH Pack of 25 DESI sheets for 24TiXH IP terminal 450030654002 English DESI sheets SL 60B DSS Pack of 25 DESI sheets for DSS console Copyright 2010 NEC Unified Solutions B V All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner Exclusively for use by NEC channel partners 27 of 31 Blank DESI sheets SL1000 12B Pack of 25 blank DESI sheets for 12TXH A51030650002 terminal Pack of 25 blank DESI sheets for 24TXH 51030651002 Blank DESI sheets SL1000 24B terminal Blank DESI sheets SL1100 Pack of 25 blank DESI sheets for 24TiXH IP A51030653002 24B 24TiXH terminal 960004177100 SL1000 Technical DVD SL1000 Technical DVD 960058991489 CF Card for software upgrade
4. E 13 4 7 dsl raean anea aeaaaee e aaraa ae oaae aeaaaee eE aae 13 4 8 MO DIY AE E T EE AE EE 14 4 8 1 ele D e A ETA TTEA A E A AEE 14 4 8 2 Mobile Extension iscz acsise cacezsecenscseducaeessnaeddestenceseaatengeesadecdecasbactucsteccegeeanengacsadactecsasondaccaeasd 14 4 9 CT Me Sooo oe M D M 15 AAD System Configuration dieere retreat voee to eei toe ea ceana tecto seges teandecasteeRessteane 16 4 11 Universal Card Slots Main and Expansion ChasSis ccsesssscccceceseesscneceeeeecessessaeeeeeeseneees 19 5 TERMINAL DETAILED DESCRIPTION OFFER TEXT eese nennen eene nennen enn hh nn sss s usen assess sess asses etae seu 20 5 1 SET000 12TXH Terminal issenensis Renee teo cona dese et etre donet e aeu eon D nur ees 20 5 2 SETOOO0 24TXH Tenmilial 1 52 2 ruote trece tiim ecc asd oat ed Ser du 21 5 3 SET000 24 TIXH Tertmiti l 3 2 chiot cese oaeen ote eei eade ede e Ego Eo Deu re aed rot SEE an 21 54 SL1000 DSS Console eate etm emeet t hene toe eiusd aaea e ie Eaei ETa EDE 22 5 5 Personal system and corporate directories cccccccccceceseessssesecececessesscaeseeececessessaeeeeeeeessens 22 5 6 Easy to use intuitive interfaces sssssssssssesesesee nered nnen eranmi nnns nennt aaa nass sana 22 5 7 S E Ee a ERE 22 5 8 Customizable ring TONES nter hene toc eerie ides ve ee pre aake EaD 22 5 9 Headset Op
5. Roles e Team Worker e Operator e Executive Main Features e New sharp edge Design Two line LCD 24 Line Keys with lamps Message Waiting Call Indication Lamp Navigation key access to menu s Hands free operation Available in black or white 5 3 SL1000 24TiXH Terminal Full feature terminal offered in IP format for users requiring access to basic telephony and messaging service They provide a fully functional keypad providing standard business functions such as hold transfer speaker microphone 24 function key 4 Soft Keys and other features The terminal comes with a display and hands free operation Roles e Team Worker e Operator e Executive e Home worker Main Features e New sharp edge Design Three line backlit LCD Backlit keypad 24 Line Keys with lamps 4 soft keys Message Waiting Call Indication Lamp Navigation key access to menu s Full Duplex hands free operation Available in black or white Dual Ethernet ports PoE IEEE802 3af or AC adaptor Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 21 of 31 5 4 SL1000 DSS Console Offering 60 programmable function keys the DSS console allows an operator to quickly and easily see the status of extensions on the system The DSS console sits alongside the terminal giving the operator the 12 or 24 keys on their phone plus the 60
6. buttons on the console Buttons show busy lamp information for each extension and the operator can quickly transfer calls through Roles e Operator Main Features e New sharp edge Design matches the terminals e 60 buttons with lamps e Available in black or white 5 5 Personal system and corporate directories Users can quickly access directories to easily reach the people they need no need to waste time looking up phone numbers Each entry in the directory is searchable and a call can be placed from the searched entry When a call is received the Caller ID matches the registered phone number with the entry in the directory and the name of the entry is displayed on the LCD 5 6 Easy to use intuitive interfaces NEC s terminal interfaces are designed to improve the overall user experience NEC believes telephone users should not need extensive training or manuals to utilize business telephones The NEC terminal interfaces are designed to be intuitive allowing for effortless business communications 5 7 Call history Incoming outgoing and missed calls are logged and are accessible to the user Call history can be used to make call backs and the numbers can be added to the directory 5 8 Customizable ring tones Different ring tones can be programmed and assigned to unique telephone numbers in the telephone s directory When an incoming call arrives an identifying distinctive ring tone can immediately identify who is calling 5
7. copyright owner 8 of 31 4 1 Configuration The SL1000 is available in one chassis size with 4 analogue trunks and 8 hybrid extension ports built in There are a further three slots available for expansion cards There are also expansion chassis available that have 4 analogue trunks and 8 hybrid extensions built in plus an additional three slots the system can accommodate up to three expansion chassis The interface boards are small and are loaded into the SL1000 chassis The boards come with fittings that easily screw into the chassis The connectors face the front of the chassis for easy access The connector wires run through the front flip up cover of the chassis providing for easier installation The Main chassis provides up to 32 TDM extension ports Through connection of three additional expansion chassis the system can be expanded to a maximum of 128 station ports For IP extensions a single chassis is sufficient providing 16 IP resources trunk and extension The diagram below shows the quantity of ports built in to each cabinet and the expansion slots available to add further cards Main Expansion Expansion Expansion Chassis Chassis 1 Chassis 2 Chassis 3 4 Analogue Trunks 4 Analogue Trunks 4 Analogue Trunks 4 Analogue Trunks 8 Hybrid Extensions 8 Hybrid Extensions 8 Hybrid Extensions 8 Hybrid Extensions 3 Expansion slots 3 Expansion slots 3 Expansion slots 3 Expansion slots TDM 392 ports 64 ports 96 ports 128 ports IP 16 po
8. 00 These solutions allow a portable handset to be used in and out the office while still allowing high feature levels e IP DECT e Mobile Extension 4 8 1 SIP DECT Access Point AP300C A maximum of 16 Access Points can be connected DECT Handsets A maximum of 16 IP DECT handsets can be connected Note the maximum of 16 also includes other IP SIP terminals C124 G355 G955 M155 4 8 2 Mobile Extension Mobile Extension is a superb way of keeping one point of contact wherever you are Typically used with a GSM handset but can be used with many other phone connections It effectively allows your mobile phone to become an extension off the office system DDI calls ring through the SL1000 to your phone so only one point of contact required While on a call you can place the call on hold plus many other features and transfer to a deskphone in the office By calling in on your own DDI from the mobile you can access dialtone and perform and dial out as though on the premises An excellent solution for those out of the office on a regular basis Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 14 of 31 4 9 CTI 1 and 3 Party CTI TAPI are available via the Ethernet ports of the CPU VOIPU cards 1 Party CTI is non licensed and available from R1 5 software 3 Party CT
9. 9 Headset options The table below shows the list of Plantronics headsets supported by the SL1000 terminals Plantronics Type Cable Adapter Optional headset name Accessory Savi range WO350 HL 10 straight Wireless WO300 plug WO100 WO200 W710 W720 W730 W730 M W740 W740 M W745 CS Range CS70N HL10 straight Wireless CS60 plug CS510 Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 22 of 31 CS520 SupraPlus HW261N U10P BiWay wired HW251N SupraPlus SupraPlus SupraPlus HL10 straight Wireless Wireless plug Entera Wired Entera HW111N U10P BiWay Mirage Mirage U10P BiWay Wired Encore HW291N U10P BiWay Wired HW301N Duoset H141 U10P BiWay Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 23 of 31 6 SALES PRESENTATIONS A number of Sales Presentations are available on BusinessNet as below Name SL1000 Sales Support Training Overview SL1000 Sales Support Training System Features SL1000 Sales Support Training Terminals SL1000 Sales Support Training Cabinets SL1000 Sales Support Training Circu
10. Bauk Compact Path tardinrise wih TAr VM21 card for software upgrade of CPU 8 2 Cable Assembly items Article code Description Function Mains lead EU plug with angled Mains lead with EU plug for use with Main or EU300007 IEC320 C13 Expansion unit Mains lead UK plug with angled Mains lead with UK plug for use with Main or EU300008 IEC320 C13 Expansion unit EU300001 RJ11 cable assembly 3 5m RJ11 to bare end cable assembly EU300002 RJ11 RJ21 cable assembly 3 5m RJ11 cable assembly and 12 ports RJ45 panel EU300003 RJ21 12 port RJ45 Panel EU30002 amp EU300003 must be used as a pair 8 3 Software items Article code Description Function EU300010 SL MyCalls SL MyCalls Basic application EU300011 SL MyCalls Call Manager SL MyCalls Call Manager application M Additional MyCalls Call Manager Additional MyCalls Call Manager Concurrent EU300012 Concurrent User User EU300013 es i a aaa MyCalls Call Manager Enterprise upgrade MyCalls Manager for Additional MyCalls Manager for Additional Site EU300014 l Site Enterprise Enterprise EU300025 Enhanced Call Player Enhanced Call Player EU300026 Call Auditor Call Auditor EU300027 s Basie i Version MyCalls Basic Single Version Upgrade EU300028 ao Basic Any Vemo MyCalls Basic Any Version Upgrade SL MyCalls Call Manager Single SL MyCalls Call Manager Single Version EU300029 i Upgrade
11. External Background Music audio input e Eight RJ11 sockets for the hybrid extensions Ports 6 amp 7 can be set to either extension doorphone or sensor e RJ61 External Source Control Connection The Main Board also has the following functions Ring generator for Single Line Telephones Message Waiting Lamp driver for Single Line Telephones Connector for expansion cards Connector for the interface card for connection of the Expansion Chassis The CPU controls all the functions and operations of the SL1000 system The system software is loaded into the CPU memory and can be upgraded as new software becomes available software upgrade can be on site with CF card or PCPro remote upgrade can be done via PCPro with MEMDB installed The CPU functions are Call Control Server RTP Forwarding VoCoder Conversion requires a VoIP Daughter card Conference Bridge Server Voice Mail Server requires the InMail Carrier Daughter card amp Compact Flash SIP Server DSP resources for DTMF and tone detection and sending One channel built in Auto Attendant VRS The CPU also provides some interfaces for external equipment to be connected to the SL1000 system e Ethernet Cable Connection for PC Pro or WebPro CTI etc e Connector for the PZ VM VRS Voice Mail card e Connector for the MEMDB expansion memory card e Connector for the VOIPDB Voice over IP card Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners
12. I is non licensed with R1 5 software but is a licensed item from R2 software The table below shows the availablility of CTI from R1 software R1 0 software R1 5 Software R2 0 Software 1 Party CTI 3 Party CTI Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 15 of 31 4 10 System Configuration The SL1000 consists of one or more Chassis depending on the system configuration The first Chassis always mounts a CPU card Optionally various Legacy Line Trunk Cards are mounted System configuration can be done using the Prophix tool Just for information some maximum system capacity figures with respect to configuration rules are listed below Please take note that this information is only for information and might not be complete for specific cases SL1000 Maximum System Capacities Extension and Trunk Interfaces Channels Number of chassis Main Expansion Expansion Expansion Remarks chassis chassis 1 chassis 2 chassis 3 Total Ports 66 132 198 230 Trunk Max 42 84 100 100 Port Analog 16 32 48 48 ISDN BRI 12 24 36 36 IP Trunk SIP H 323 16 VOIPDB amp MEMDB is required External Paging 1 2 3 3 Use Analog Trunk ports External MOH 1 1 1 1 Use Analog Trunk
13. NEC SL1000 Product Overview NEC Unified Solutions reserves the right to change the specifications functions or features at any time without notice NEC Unified Solutions has prepared this document for use by its employees and customers The information contained herein is the property of NEC Unified Solutions and shall not be reproduced without prior written approval of NEC Unified Solutions Date 29 June 2012 Version 2 0 Contents 1 iepjempttunu m 4 1 1 SEITE M 4 1 2 Terminal S scence T ea 4 Zi VALUE PROPOSITION Pme EAS 6 2 1 llenar PEE 7 3 xexidellcme 8 3 1 Terminal Saen secede ccetesa an cesses uchctese D m 8 4 DETAILED DESCRIPTION OFFER TEXT wcssssccsnssssccnsesosonsescccnsssecensssscsnessoncnsesseensesscesnsesccnessesonsesscensesecsossssecnes 8 4 1 Configuration ee eea eRe densa dee o entender het ease eRe ros eee eaea ud dequo 9 4 2 Main Chassis with Powerful CPU Card and Built in Functionalities eeesessssse 11 4 3 iz VA Tere Eom P 12 4 4 SLTQOO IHE 12 4 5 installation Type siere 13 4 6 Desktop Eei e AE EE EEA o oe roe E A E A
14. NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 30 of 31 12 DOCUMENTATION AND TRAINING 12 1 Documentation Manual Name Hardware Manual Features Manual Programming Manual In Mail System Manual Licensing Manual for Admin staff MLT User Guide VM Navigation key Quick Operation Guide SLT User Guide Hotel Guest room user Guide Hotel Reception User Guide Mobile Extension User Guide SL MyCalls Installation Manual SL Desktop Suite User Manual 12 2 Training Training is organised at regular intervals for the channels both NSOs and Business Partners The training can be held at NEC Unified Solutions HQ or at a channel partner location Both commercial and technical training is available For more information about each course please see BusinessNet and or PartnerNet 12 2 1 Commercial Training SL1000 Sales Support training to be confirmed 12 2 2 Technical Training Course Type SV8100 to SL1000 Migration Training Webinar SL1000 Full Course Classroom SL VoIP Part 1 Introduction Training Classroom SL VoIP Extension SIP Trunks amp SIP Networking Classroom SL IP DECT Classroom MyCalls Basic amp Call Manager Classroom Hospitality Classroom InMail Classroom Copyrigh
15. SL1000 streamlines communication for the entire organization with its diverse suite of features and applications It enables individuals and departments to work more efficiently by ensuring seamless internal and external communications The SL1000 provides converged communications data multimedia and voice over one network There is no need to run two sets of wires for voice and data one wire does it all The range of new applications such as MyCalls Desktop Suite Mobility and Unified Messaging provide the opportunity to grow the sale and deliver more value to the customer through expansion add on applications and a range of services SL1000 is the best solution for your customer because e SL1000 embodies the strengths for which Japanese technology is respected worldwide comprehensive functionality and outstanding reliability in a low cost package e SL1000 enables true role based services in business communications a large set of applications bring clear value to employees and customers e SL1000 supports IP telephony but also caters for existing terminals and protocols so migration to IP can happen as fast or as gradually as the customer wants e PC Pro Management provides easy but advanced management of an SL1000 solution delivering quality control change management security and fault management e SL1000 terminals are attractive and very easy to use e Mobile Extension integrates mobile phones in the SL1000 allowing Mobile Phones
16. Upgrade per PBX SL MyCalls Call Manager Any SL MyCalls Call Manager Any Version EU300030 Upgrade Upgrade per PBX SL Desktop Suite BE111312 Deskset Softphone SL Desktop Suite Deskset Softphone per seat 8 4 License items Article code Description Function Copyright 2010 NEC Unified Solutions B V All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner Exclusively for use by NEC channel partners 28 of 31 BE110752 SL IP SIPTRK 1 LIC SIP Trunk License 1 port BE111175 SL IP SIPEXT 1 LIC Standard SIP Terminal License 1 port BE110753 SL IP ENCRYPTION LIC Encryption License for Multi Line IP Terminal 1 license per system BE110754 SL IP NAPT LIC NAPT License for Multi Line IP Terminal 1 license per system BE110755 SL VM CHANNEL 2 LIC Additional In Mail Channel License 2 ports In Mail Advanced Features License 1 license per BE110733 SL VM ADVANCE LIC system BE110756 SL SYS MOBILE 1 LIC Additional Mobile Extension Port License 1 port BE110757 SL SYS HOTEL LIC Hotel Motel Feature License 1 license per system BE111493 SL SYS XMLPro LIC XML Pro license 1 license per system from R2 only rd BE111780 SL SYS 3RD CTI LIC dad CTI license 1 license per system from R2 BE111676 SL SYS PMS 32ROOMS LIC 32 Room PMS license 1 license per system
17. WW 408E A1 4 Analog Trunks 8 Cards Hybrid Extensions Card IP4WW O08E A1 8 Hybrid Extensions Card IPAWW OOOE A1 0 Trunk Extension Card for ISDN BRI IPAWW 2BRIDB C1 2 ISDN BRI Daughter Board 4 channels Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 17 of 31 SL1000 Maximum System Capacities Memory amp License Relation There are maximum system capacities or feature activation that is controlled by either the MEMDB card or system licences The MEMDB card is required for several functions without the MEMDB there are the following limitations 9o c4 Ex UA Aq 02 Poor Main Chassis only no expansion chassis can be installed VOIPDB card cannot be installed Maximum VRS channels is 4 with MEMDB maximum is 16 channels Total InMail channels is 8 with MEMDB maximum is 16 channels Remote upgrade not available E Mail notification not available InMail feature Desktop Suite not available 1 or 3 Party TAPI not available The following limitations are controlled by system licences 1 VoIP SIP TRK 1 license required for 5 or more IP trunks 1 channel license VoIP SIP EXT 1 license required for 1 or more 3 party IP extensions 1 channel license The 24TiXH telephones have the license included The Desktop Suite softphone has the license included 3 P Encryp
18. digit transfer Individual trunk greetings Three Day Night and Holiday Greetings 4 5 Installation Type The SL1000 provides installation methods as follows e Wall mounting installation 4 6 Desktop Suite The NEC Desktop Suite is a software application that provides telephone users with enhanced features for controlling and managing their phone activities The Desktop Suite Lite for the NEC SL1000 telephone system can support the following system capacities 16 Softphones maximum 128 Desktop Suite clients maximum VOIP hardware is required for softphone operation The user will select between operating in Softphone mode or Deskset mode as part of the initial configuration of the software In Softphone mode the user s PC will serve as their telephone device with the audio being managed through the PC audio resources or a supported external audio device The Deskset mode will be used to control any of the digital or IP phones that are supported on the SL1000 Softphone Deskset Control The license requirements for the Desktop Suite Lite will be based upon the licensing scheme that is currently used for the SV8100 Desktop Suite The license codes will be different from the SV8100 version to ensure that each application will only be used with the system that it is intended 4 7 SL MyCalls SL MyCalls is a complete call management package that can be used to monitor phone system activity and performance It works by gathering ca
19. e dedicated feature keys for the most common operations Hold Transfer Do Not Disturb Conference and Mute 1 colour MW call Indicator lamp 2 Step Adjustable Programmable Function keys Navigation keys Feature keys 5 1 SL1000 12TXH Terminal Economical and versatile terminal offered in digital format for users requiring access to basic telephony and messaging service They provide a fully functional keypad providing standard business functions such as hold transfer speaker microphone 12 function keys and other features The terminal comes with a display and hands free operation Roles e Office Administrator e Workshop Employee e Public User Main Features e New sharp edge Design Two line LCD 12 Line Keys with lamps Message Waiting Call Indication Lamp Navigation key access to menu s Hands free operation Available in black or white Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 20 of 31 5 2 SL1000 24TXH Terminal Economical and versatile terminal offered in digital format for users requiring access to basic telephony and messaging service They provide a fully functional keypad providing standard business functions such as hold transfer speaker microphone 24 function keys and other features The terminal comes with a display and hands free operation
20. ervice and Support for SL1000 is subject to the maintenance agreement between NEC and the Business partner this is only for information and might not be complete for specific cases and or business partners Just for information some Service and Support procedures are listed below Since Service and Support for SL1000 is subject to the maintenance agreement between NEC Unified Solutions and the Business partner this is only for information and might not be complete for specific cases and or business partners Support Requests and Problem Reports Support Requests and Problem Reports must be submitted and managed using a incident management system called Bluespheres All trained and certified engineers who are entitled to support on the SL1000 products subject to completion of the appropriate training will receive their Bluespheres account details as well as detailed instructions on how to use this system Please note that notification and progress updates for all incidents will be sent by email These will be sent to the originator of the incident as well as the other Bluespheres users in their organization Telephone Support Telephone Support will be available directly from our Technical Support team located in the UK Please call them direct on 44 115 9695830 Email All incidents should be registered via Bluespheres Should email contact be necessary please use the following address Tech_Support neci co uk Copyright 2010
21. face and the 24TiXH has an IP interface Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 26 of 31 8 LOGISTICS 8 1 Hardware items Article code Description Function BE110233 IP4EU 1632M A KSU w o C SL1000 Main Unit without power cable BE110236 IPAWW 1632ME A EXP w o C SL1000 Expansion Unit without power cable BE110258 IPAWW EXIFB CI Expansion Unit Interface Card BE110247 IP4EU MEMDB C1 Memory Expansion Card BE110290 IPAWW VOIPDB CI Voice Over IP card BE106339 PZ VM21 VRS InMail Voice Mail Card BE110730 IPAWW VRSCF CI VRS Compact Flash Card BE110731 IP4W W VMCF512M C1 VRS InMail Compact Flash Card 512MB BE110250 IP4W W 408E A1 4 Analogue Trunk 8 Hybrid Extension Card BE110251 IP4W W 008E A1 8 Hybrid Extension Card BE110252 IPAWW 000E A1 0 port Motherboard for the 2BRIDB card BE110257 IPAWW 2BRIDB CI 2 Circuit Basic Rate ISDN Card BE110261 IP4WW 12TXH A TEL WH 12 Key Terminal White BE110262 IP4WW 12TXH A TEL BK 12 Key Terminal Black BE110263 IPAWW 24TXH A TEL WH 24 Key Terminal White BE110264 IPAWW 24TXH A TEL BK 24 Key Terminal Black IPAWW 60D DSS A CONSOLE BE110281 WH 60 Key DSS console White IPAWW 60D DSS A CONSOLE BE110282 BK 60 Key
22. hey need without prohibitive hold times or dropped calls It provides digitally integrated voice messaging capabilities and Automated Attendant features to meet an SMB s communication needs both now and in the future Messages and greetings can be uploaded downloaded easily using WebPro The SL1000 InMail solution includes the following essential Voicemail and Automated Attendant features Voicemail Conversation Recording Answering Machine Emulation Fax Detection Message Count Display Programmable Voice Prompts Three Personalized Mailbox Greetings Message Forwarding Announcement Mailbox for One Way Information Remote or Local Message Notification on or offsite Remote Programming via WebPro PCPro Auto Help Voice Prompts Auto Forward to mailbox Programmable Individual Security Code Real Time and Date Stamp One Touch keys for Mailbox Access Message Retrieval Message Forwarding One Key Call to Sender Confidential Urgent Future Message delivery options Guest amp Group Department mailbox types Voice to e mail notification optional send of wav file Automated Attendant e Answer Schedule Tables e Park and Page Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 12 of 31 Capture Caller ID Flexible answering based on trunk time of day and day of week Single
23. it Boards SL1000 Sales Support Training Mobility SL1000 Sales Support Training MyCalls SL1000 Sales Support Training Desktop Suite SL1000 Sales Support Training Hospitality SL1000 Sales Support Training Sales Kit SL1000 Sales Support Training Security Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 24 of 31 7 COMPATIBILITY 7 1 Applications The SL1000 supports a wide range of applications some embedded in the SL1000 itself E some that can be added in skin through an extra card in the SL1000 chassis I others that use a separate PC PC or using a PC client server approach PC S These applications fall into several groups e Telephony e Mobility e Call Management and Accounting e System Configuration Management e Vertical Applications 7 1 1 Telephony Function Product SoftPhone A PC can be used to make and accept calls and media is handled by the PC and connected peripherals SL1000 Desktop Suite PC Uniform Call Distribution UCD MyCalls E PC Interactive Voice Response Auto Attendant SL1000 VRS InMail 7 1 2 Mobility Function Product Mobile Phone Integration Mobile phone users become integrated with the PBX and can be reached via a single number use PBX feature
24. ll information from the SL1000 and storing it in a database The MyCalls application can then be used to run reports and view real time information Calls in Queue information not available from the MyCalls database There are two levels of the product available MyCalls and MyCalls Call Manager A summary of the features in the different levels of the product are as follows MyCalls Status displays for Extensions DDI s and trunks Statistics display for Single Value Windows and Combination Value Windows Basic Reporting MyCalls Call Manager All the features of MyCalls plus Enhanced scheduled reporting Enhanced alarms Call costing Users Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 13 of 31 Licensable options for Wallboards Additional application users Note SL MyCalls uses Call Logging output only therefore Real Time refers to the information available when the call has ended Calls in Queue is therefore not available The license requirements for SL MyCalls will be based upon the licensing scheme that is currently used for the SV8100 MyCalls The license codes will be different from the SV8100 version to ensure that each application will only be used with the system that it is intended 4 8 Mobility A number of mobility options are available on the SL10
25. lso help improve overall employee efficiency and productivity 24TiXH IP Terminal NEC s SL1000 Desktop IP Terminal provides all the features and functionality of traditional phones with the seamless integration of advanced IP applications Integration of voice and data is no longer limited to the network or the PC desktop it is now in the end users hands Available in black or white 24TiXH 24 line keys Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 4 of 31 SL1000 Series Digital Terminals In today s intensely competitive business environment smart companies know that it takes great customer service to get ahead Desktop Digital Terminals deliver exceptional value and provide users with access to the full power of the SL1000 Available in black or white 12TXH 12 line keys co 24TXH 24 line keys 60 Button DSS Console Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 5 of 31 2 VALUE PROPOSITION The SL1000 is very well suited to a small or medium sized company that is eager to take advantage of the many benefits provided by the diverse suite of features and applications The
26. mp efficiency e Intuitive interfaces e Custom function keys 4 DETAILED DESCRIPTION OFFER TEXT Whether your business is small or medium sized the SL1000 Communications Server is the ideal system to complete and grow your business over time This powerful robust feature rich solution is completely scalable and can be expanded to meet your communications needs both now and in the future Designed to deliver next generation open standards based solutions it provides businesses the capability of offering advanced applications and the flexibility for growth The SL1000 Smart Communication Server is the platform for enhanced communications applications such as Desktop Applications Unified Messaging and Mobility Most applications are pre loaded and activated through simple license activation so they are easy for a customer to trial and deploy The SL1000 has the flexibility to support your existing traditional circuit switched technology and can be fully utilized to run in a pure IP environment providing a migration path to pure IP while protecting your technology investment There are options for networking SL1000 systems using SIP trunking e SIP trunk can network SL1000 systems with other SIP PBXs assuming the SIP implementations are compatible Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the
27. n 90 non condensing Expansion Chassis ltem Spedfiation O Operating Conditions Ambient Temperature 0 40 degree centigrade When the ambient temperature will exceed this value during the holiday or the night an air conditioner is required Relative Humidity Less than 90 non condensing This is an overview of the system specification please refer to the SL1000 Hardware Manual for the complete system specification Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 19 of 31 5 TERMINAL DETAILED DESCRIPTION OFFER TEXT SL1000 Desktop IP Terminals provide all the features and functionality of traditional phones with the seamless integration of advanced IP applications SL1000 Desktop Terminals are ergonomically designed for natural comfort and facilitate ease of use through an array of menu driven functions and easy access function keys Together these aspects of the terminal deliver power versatility and programmability to all user stations maximizing efficiency and productivity SL1000 Desktop Terminals come with a display and either 12 or 24 line keys giving the user more options for personalising their telephone Frequently used features can be accessed by a single operation with lamp indication where available The terminals also hav
28. o cd io um mil mb dup uus um um Qs dis uti vnl un ems up ani bs den mii b inp ums up uh que deo dio unb p uu qum d ESSEE IT EET T TI CZ MS SEM SEES ENERO TS 1 4 Analogue Trunks for Audio i i A I i L l LU H L E i H External External Music i Paging Source i H i H a Multiline DSS Single Line Doorphone Fax I ae AE REIR E T RII MORS Ii ELD a ere eR ee ee ee Office LAN i l i RS i I i IP DECT 24TiXH StandardSIP MyCalls PC Softphone i i MultilinelP Telephone i Telephone I It should be noted that NEC Unified Solutions does not guarantee that any third party equipment will operate correctly with NEC Unified Solutions equipment Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 10 of 31 4 2 Main Chassis with Powerful CPU Card and Built in Functionalities The Main chassis of the SL1000 consists of a Main Board and CPU card The Main Board has four analogue trunks and eight hybrid extensions built in plus connections for external device controls doorlocks etc e Four RJ11 sockets for the analogue trunks Trunk two can be set for either PSTN or External Paging audio output Trunk three can be set for either PSTN or External Music on Hold audio input Trunk four can be set for either PSTN or
29. oeina e e foede oer de hee E o theatre Enna euer utere n aee edu 29 9 is lcc 30 10 WARRANTY AND REPAIR 30 11 SERVICE eslpne S 30 12 DOCUMENTATION AND TRAINING cccsscccssccsseccsscccscccsnsccssccnscccssccessccnsccssccessececccussccescsnsccesceoess 31 12 1 Documentation cert oto toot e endete see cet eae cbe a ze oe eei soe Eee oue pk Eco tee det E od De veis 31 12 2 TRAINING scree ETT 31 122 1 Commeaercial Training tetro hene tee eai e eee o aE iaae eenen 31 12 2 2 Technical Training eec ease tech dee ek bres esr aede dana e edax 31 Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 3 of 31 1 PRODUCT SUMMARY 1 1 System The SL1000 Smart Communication Server from NEC creates new ways of generating revenue and increasing customer responsiveness while simultaneously improving efficiency and reducing costs Designed to be both versatile and scalable for your growing business needs the SL1000 supports TDM IP video wired or wireless Hospitality features and Voice Mail have been integrated into the solution to deliver more value to this Individuals and departments can work more efficiently by u
30. port BGM 1 1 1 1 Use Analog Trunk port Extension Max 32 64 96 128 Ports Multi Line Telephone 24 48 72 96 Single Line Telephone 32 64 96 128 IP Terminal SIP 16 VOIPDB amp MEMDB is MLT Std IP DECT required DSS Console 3 6 9 12 Connect to Hybrid Extension ports Door phone 2 4 6 6 Connect to Hybrid Extension ports Virtual Extension Port 50 Power Failure Circuit 4 8 12 12 1 circuit per 408M 408E Door Relay 2 4 6 6 Located on 408M of each chassis Ethernet Port 1 Located on CPU Built In Answering Machine Channel 2 note1 Built in to CPU VRS 4 CPU Max 4ch 16 CPU MEMDB Max 16ch Voice Mail Channel 8 CPU Max 8ch 16 CPU MEMDB Max 16ch Analog Modem 1 Mounted on PZ VM21 Note 1 Built in VRS channels is dependant on main software version Prior to R2 there is channel availabe R2 and later there are 2 channels available Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 16 of 31 SL1000 Maximum System Capacities Cards Category Hardware Name Description Main Expansion Expansion Expansion Chassis chassis 1 chassis 2 chassis 3 Option IP4WW EXIFB C1 Interface Card to 1 Items for Expansion Chassis Main Option IP4xx MEMDB C1 Expansion Memory Card 1 Items on for capacity amp feature CPU expansion PZ VM21 Embedded VRS Voice 1 Mail Card Expansion IPA
31. rts The SL1000 is designed to work with the SL1000 series digital telephones and 24T1XH series IP telephones Besides the SL1000 can provide legacy line trunk interfaces to support the existing Time Division Multiplexing TDM based infrastructure such as analogue trunk lines digital trunk lines ISDN BRI Communications between legacy extensions and or trunks and 24TiXH series IP telephones and or IP networks are made via a VoIP daughterboard which converts packet based voice data to TDM based voice data and vice versa Both peer to peer connections and TDM based connections are controlled by the CPU card The CPU incorporates a built in Device Registration Server DRS and a single interface point of IP connection to IP telephone trunk Applications and PCPro WebPro Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 9 of 31 The following picture shows a simplified view of SL1000 system connectivity M D s n H K TE Expansion Expansion Expansion i IF VoIP i t Chassis 1 Chassis 2 Chassis 3 i i E LU D ie i i N ISDN Ea i i Ios I ms k f i 15 l3 H i PSTN log Il i Remote PC 1 i i i i V ad at Un i i i 4 Trunk Ports Expansion Chassis rem uan ani aus nib iti aub uts nv i
32. s as fall back on busy transfer etc SL1000 Mobile Extension Softphone Check voicemail and place calls while being online using a high speed connection SL1000 Desktop Suite PC 7 1 3 Business Communications Function Product Unified Messaging All voice and e mail messages are directed into one inbox SL1000 InMail 7 1 5 System Configuration Management Function Product Communication Server Configuration Management SL1000 WEB Pro E PC Communication Server Configuration Management SL1000 PC Pro PC 7 1 6 Vertical Applications Function Product Hospitality Management Integrate business processes based on specialized roles within an hospitality organization SL1000 Hospitality Management PMS Property Management System Integration to external PC based Front of House NEC PMS Lite E PC Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 25 of 31 Function Product Application 7 2 Terminal Compatibility The SL1000Terminals can be used on the following systems SL1000 Terminal Type I TXH 000000 0 v i DTXH ATiXH 60 Button DSS Vy 7 3 Terminal Interface type The 12TXH amp 24 TXH have a digital inter
33. sing this feature to communicate seamlessly in real time The SL1000 Smart Communication Server is targeted at the small and medium sized business and supports between 4 and 128 users on a single site The SL1000 has the flexibility to support your existing traditional circuit switched technology and can be fully utilized to run in a pure IP environment providing a migration path to pure IP while protecting your technology investment 1 2 Terminals With the speed of business today the importance of the desktop phone has never been greater Today s employee requires an accessible communication tool at any location to be as efficient and productive as possible But many businesses and employees have not taken advantage of the enhanced capabilities offered by today s next generation phones NEC s SL1000 Desktop IP and Digital Terminals are the answer NEC s SL1000 range of terminals moves the standard phone to the next level with its large feature set and modern design By delivering a wide range of customizable features these terminals can help meet the communication needs of any workplace As an integral part of the SL1000 they connect people with the information applications and tools that they need to drive business success Your organization can quickly and easily customize the terminals to meet your employees specific communication needs And because these terminals support a wide range of applications these terminals can a
34. t 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 31 of 31
35. taff and advanced IT linked applications They want to improve efficiency by making sure staff can work flexibly are mobile and can collaborate easily with colleagues SL1000 addresses this by providing powerful applications like e MyCalls Delivering powerful costing and billing traffic measurement and user performance analysis so that the customer can manage budgets check telephone bills and analyse trends e Desktop Suite providing convenient cost effective mobility by means of a softphone and gives users the ability to manage and operate desktop phones from their PC SL1000 can deliver all these benefits to your customer Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 7 of 31 3 POSITIONING The SL1000 Smart Communication Server is targeted at the small and medium sized business and supports between 4 and 128 users on a single site A single chassis SL1000 system will support up to 32 users 3 1 Terminals SL1000 terminals provide the freedom to tailor your platform and telephony applications to meet your business s evolving needs Whether your business is just getting started or is already rapidly growing NEC provides the right solutions SL1000 Terminals provide e Both VoIP and traditional voice support e Advanced applications to improve staff productivity a
36. tion license required for VoIP Encryption system license 4 IP NAPT license required for VoIP NAT Traversal system license 5 VM Channel 2 required for 3 or more InMail channels 2 channel license 6 VM Advance license required for InMail features E Mail Notification Cascading message notification Find Me Follow Me Password Option Hotel Motel 7 Mobile 1 license required for 5 or more mobile extensions 1 port license 8 Hotel license required for Hotel Motel features system license The following limitations are controlled by licenses from R2 software 1 3 Party CTI 2 XML Pro 3 PMS Output Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 18 of 31 4 11 Universal Card Slots Main and Expansion Chassis The Main and Expansion Chassis are used for legacy line trunk cards Each Chassis provides 3 universal card positions The cards are mounted onto the Main Board within each chassis Optionally the IPAWW 000E and IP4WW 008E cards can have the IP4WW 2BRIDB daughter card mounted Main Chassis Ttm Spedfiation O Operating Conditions Ambient Temperature 0 40 degree centigrade When the ambient temperature will exceed this value during the holiday or the night an air conditioner is required Relative Humidity Less tha
37. tions oett conica eacus taste datos ane rcos odes a a ter feto esed 22 6 SALES PRESENTATIONS eere eee a y eva eee Eee n Yea y Ya v EE E EUER NN VER Ve UE N FUSE NN E EU NN S ER VNR VN Ee SEU es RNV RYE E ER YUN Ee ay Vae 24 VE b5vltsge T 25 74 Applications tesi eterne eiit EM E LI I eats 25 7 1 1 PONE NONY wet M N E AE E A 25 7 1 2 Nufelep e E 25 7 1 3 Business COMMUNICATIONS iiic ete etie eret Ek dows She oes 25 7 1 5 System Configuration Management esses nnne nennen ninh nsns iorri nana nnns 25 7 1 6 Vertical Applicatioris 3 tot eese tei ote nar st etre eO te ae ERR nean 25 7 2 Terminal Cormipatibility ui cocco otto nen ente Poet ve ante die den soa ee a cacdeeeea Reread eden venus 26 7 3 Terminal Interface ty pS ise eco tee oto eate iter foot geehrt tet cot ots edtn 26 8 LOGISTICS p 27 8 1 Hatrdwaretermsu m eet hee eri nde e I M LE 27 8 2 Cable Assembly Items ee med eode e verte rever Vae tud ere eade Tie UE 28 8 3 Software it ms EPI m E 28 8 4 MEILEN EEERERRERTUm 28 8 5 Packaged Items Hardware Software sssssssssessssseeee seen enne ennt sentias nns 29 Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 2 of 31 8 6 OC OLI AG i
38. to be part of the system and providing a single point of entry for customers and offering many systems features to the Mobile Phone users e An extensive range of applications for all business requirements providing features such as call accounting softphone deskset call control and many other functions Copyright 2010 NEC Unified Solutions B V Exclusively for use by NEC channel partners All rights are reserved Reproduction whole or in part is prohibited without the written consent of the copyright owner 6 of 31 2 1 Terminals NEC SL1000 terminals offer up to the minute styling and are extremely easy to use due to an effective combination of screen based prompts and the option of dedicated function keys Standard features for the terminals e Good quality voice with wideband audio support on the 24T1XH IP terminal Call history is maintained for easier call management Local and system directories can be accessed for lookup and dial The user interface is more intuitive with easy to understand menus with Navigation key access Support for 10 100 Mbps speeds on the 24TiXH IP terminal IP Telephony is now mainstream delivering on the promise of lowered costs and increased flexibility Small and Medium sized businesses want to realise these benefits now they have been proven by large enterprises Small and medium sized businesses want to present a big company image to their customers by providing efficient operators readily contactable s
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