Operating Instructions C
Contents
1. Use solvent not included to soften tech glue Slide internal face plate into external face plate slot Identify secondary power switch Switch to OFF position wait 30 seconds then switch back to ON Easy reset Identify primary power switch Switch to OFF position wait 30 seconds then switch back to ON C TRON is getting sassy mm um l If C TRON becomes mean argumentative initialize De escalation Activation Module Interface Technology D A M I T by saying DAM IT C TRON Appendices Structure of Index Table Entry Address 8010 8011 8012 8013 8014 6015 6016 6017 8018 8019 8020 8021 8022 8023 8024 8025 8026 8027 8028 8029 8030 Data 40 D345 A09000000000000000 D345C09000000000000000 D399A09000000000000000 D456A09000000000000000 D343A09000000000000000 D345A09000000000000000 D999A 09000000000000000 D345A09000000000000000 D345Be9000000000000000 D439A09000000000000000 D345T02000000000000000 D345Z09000000000000000 D345C09000000000000000 D345A09000000000000000 D345A09000000000000000 D344K09000000000000000 D34R509000000000000000 D347709000000000000000 D34V409000000000000000 D34PP09000000000000000 7 1 Reset XL24 Mode Code 10cpi draft font ZZKEND665R0430000000 D345A09000000000000000 D345C09000000000000000 D399A09000000000000000 D456A09000000000000000 D343A09000000000000000 D345A09000000000000000 D999A09000000000000000 D345A09000000000000000 D3452. Be9000000000000000 D439A09000000000000000 D345T02000000000000000 D345Z09000000000000000 D345C09000000000000000 D345A09000000000000000 D345A09000000000000000 D344K09000000000000000 D34R509000000000000000 D347709000000000000000 D34V409000000000000000 D34PP09000000000000000 7 1 Appendices EDKNRR TNEKNE RLENDKTD PKKKKEND ENWKDN 00000000 RNEIND RENWON BBFDMO PPONEON HEONDK HELP BIGTROUBLE ONFIRE CTRONDEAD NORESPOND WHYOHWHY THENKD ONEKDR DKNSOSLDDD POND444592384 Appendices Error Code Address Data 40 D345A09000000000000000 D345C09000000000000000 D399A09000000000000000 D456A09000000000000000 D343A09000000000000000 D345A09000000000000000 D999A09000000000000000 D345A09000000000000000 D345Be9000000000000000 D439A09000000000000000 D345T02000000000000000 D345Z09000000000000000 D345C09000000000000000 D345A09000000000000000 D345A09000000000000000 D344K09000000000000000 D34R509000000000000000 D347709000000000000000 D34V409000000000000000 D34PP09000000000000000 7 1 C TRON 1200 PJQX5925ZA S0789G User Manual PJQX5925ZA S0789G1
3. Operating Instructions Customer Support Assistance Unit C TRON 1200 User Manual Table of Contents I Table Contents sisi 1 1 De WAENINOS russie nettement 2 1 3 Introduction M 3 1 4 Set up Technical Diagrams 4 1 5 Operation M NE T 5 5 2 5 3 Adding and Subtraction pp 5 3 5 4 Opening Closing a new ticket 5 4 5 5 Connecting to the internet 5 5 3 0 Mobile isses 5 6 6 Troubleshooting nn 6 1 aimara sin 7 1 1 1 Warnings C TRON is sensitive to water steam coffee and natural light It s probably best to keep C TRON in the basement Do not plug C TRON directly into the wall Instead run an extension cord from the service drop outside the parking garage If you see sparks or feel the power cord getting hot GET AWAY IMMEDIATELY Do not stare directly at C TRON When C TRON requests a hi five you must reciprocate Failure to do so may result in system failure 2 1 Introduction C TRON CUSTOM IER SUPPORT UNIT The CommunicaTRON customer service unit 1s an advanced customer service technology solution The unit is designed to receive and coordinate phone calls voice mails fax transmissions simple data storage as well as adding and subtraction available with optional calculator plug in Unpacking and Inspection e Having open
4. Then just go ahead and check 5 2 5 4 Operation 5 5 Connecting to the Internet The CommunicaTRON customer service unit connects to the world wide web via a 3200 baud modem This allows for communication with other C TRON units in remote locations Note Other units must also be connected to the world wide web To connect 1 Make sure no one else is on the phone 2 Select the number for your internet service provider ISP from the ISP drop down menu on the web screen optional on models 6000 and higher 3 Select dial and then connect 4 Wait for connection sound 5 Choose Internet Explorer 6 You are now connected Now you can receive email Plug in the email module Which can receive email It can hold up to 10 emails Every once in a while you have to drain it Sending Email Currently C Tron is not able to send email However you can type messages print them out and fax them Remember to ask customers to include a fax number with every email they send Operation 5 6 Mobile e The CommunicaTRON customer service unit is completely self contained and for the sake of convenience can be moved anywhere you need it to be Simply disconnect the primary and secondary power cords place the C TRON module on to any cart or mobile dolly not included rated to support at least 150 pounds Safety tips for how to move C TRON e Turn the Head Module away from the direction of travel e Use a hand tru
5. ck and lift with your knees Do not attempt to move C Tron alone Remember Mobile is a group activity e Always wear lumbar support when moving C TRON e Watch out for splinters IMPORTANT e Disconnecting the C TRON power supply will completely erase the hard disk drive Remember to first backup the hard drive to floppy disk so that you can fully restore when you arrive at your new location C TRON may take 3 5 days to become comfortable in his new surroundings Do not use C TRON if it seems agitated or homesick DISCLAIMER C Corp is not liable for personal injury or damage to the C Tron unit sustained during mobile operation Operation 5 7 Canned Responses Module and Reference Guide To initiate a Canned Response simply type in the appropriate code from the secondary reference manual Supplements are available by industry and tone Home Appliance HVAC Flooring Bail Bonds VCR Betamax Repair Entertainment Shipping Storage General Navigation Tools Audio Video Food Grocery Tree Specialist Landscaping Hair Salon Personal Grooming Pet Care Missile Ballistics and Spaceships Hotel Management Troubleshooting 6 Troubleshooting Electrical fire Use the dry chemical fire extinguisher included with every CommunicaTRON customer service unit Hard reset Remove rear panel first loosening screws 7 23 fig 3d Disconnect tether cable swivel bit and all six 6 traction indicators
6. ed the shipping carton carefully remove its contents Inspect C Tron and accessories for damage Report damage or shortages Set up Technical diagram emotional eyebrows input LA Input 3B Input 723 Function switch row indicator light Original base circa 1988 calculator integration ER Pd mm ni SN cd burner E f gt D JO favorite customer DEN IZ t presets curcuit board AN 1 da ribbon cassette curcuit board a ay 7 CUSTOMER SUPPORT U eure pea N J Platen knob N 17 Y XS CC E t m stereo for tunes cd floppy drive Serial No lable answering machine phone for external calls output speaker mouse keyboard hand for high fives 4 1 Operation 5 1 Voice Operation The CommunicaTRON customer service unit features a Voice Operation Coordinator And Location System V O C A L S Using V O C A L S C TRON can receive and respond to basic voice commands in one of six languages English French Spanish German Japanese and Old Norse To activate V O C A L S simply type your command into The CommunicaTRON customer service unit using the attached keyboard Then repeat your question out loud 5 2 Phone Interface The CommunicaTRON customer service unit is equipped with a mu
7. lti line phone and voicemail system Fig Ic For basic phone operation see appendix 2 1a Automatic phone transcription function requires the use of the Dark Phone Fig ld l Take the headset from the Dark Phone and prop it right side facing out in between the keyboard and the body casing underneath the recording speaker input Fig 1b 2 Place outgoing call on the multi line phone Once the party is reached put them on hold 3 Activate call transcription function using V O C A L S 5 1 5 2 Operation 4 Return to caller on hold and begin conversation 5 Conversation files up to 128k will be stored on the C TRON hard drive To print out transcript of phone call use key command CONTROL OPTION SHIFT P N O W Note It is recommended that you print out all transcriptions as the C TRON hard drive is prone to electrical fires and storage capacity issues 5 3 Adding and Subtraction available with optional calculator plug in To use calculator function first plug in additional power cord Fig 1a Install C TRON brand calculator tape see appendix 1 1a and hold scroll button for approximately 10 12 seconds The CommunicaTRON customer service unit is now ready to perform basic addition and subtraction Multiplication division fractions and percentages require hard drive upgrade 5 4 Opening Closing a new ticket To check for new customer messages plug in external storage and patch into motherboard
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