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My Passport User manual

1. Treat Perfrer n iu mera sean inani ey TR Der An Tor Lee Figure 4 WD Drive Utilities Screen CONNECTING THE DRIVE AND GETTING STARTED 10 MY PASSPORT USER MANUAL Backup Note The initial Backup screens only appear one time when you install the WD SmartWare software on your computer After that launching the software displays the Home screen so you can choose what you want to do Backup Fon oone Initial File Backup Screen Figure 5 Initial Backup Screens CONNECTING THE DRIVE AND GETTING STARTED 11 PASSPORT USER MANUAL Fbe rorsm sarin siel My Passpaoit Eii 142 0 GE Total 465 0 Total Backun Help My Fassi 149 0 GE Total 465 0 Gn Total After first backup Figure 6 WD SmartWare Home Screens CONNECTING THE DRIVE AND GETTING STARTED 12 MY PASSPORT USER MANUAL WD SmartWare Software Functional Overview This chapter provides a brief functional overview of the WD SmartWare software It includes the following topics Home Tab Display Backup Tab Displays Retrieve Tab Displays Settings Tab Display Help Tab Display All operational features and capabilities of the WD SmartWare software are presented in five tab selected screen displays where The tab display Provides Home Five tabs and content gau
2. Ses Size Date WO SmarvVare Setup x85 8 45 MB Wednesday December Mir ats me 65248 MB Wednesday January 26 35 53 MB Tuesday January 25 e Select the View icon to list individual files e To find a file type all or part of the file name in the search box and press the Enter key to initiate the search To eliminate the search filter delete all of the text in the search box and press Enter Select the check boxes for the files or folders that you want to retrieve Click Start Retrieving During the retrieve e he Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieve location Cancel Retrieving button is available for stopping the retrieve A Retrieval accomplished message signifies completion of the retrieve A Partial retrieve accomplished message means that all of the files you selected for the retrieve were not copied to the specified retrieve location In this case either a e Files Not Retrieved message provides the number of files that were not retrieved and a link to a failed to retrieve information screen Click the View files link to see the list of files and the reasons they were not retrieved e Destination is full message means that your computer does not have sufficient disk space to complete the retrieve RETRIEVING FILES 35 MY PASSPORT USER MANUAL Managing and Customizing the Driv
3. Click the tree below to change the way features will be installed WO Drive Utilities WD Drive Utilities Create Desktop Shortcut Utilities to erase perform Launch Application diagnostics register your drive and WO Smartware more Create Desktop Shortcut WD Drive Utilities version 1 0 1 5 will be installed Cancel a Select an application name to see a brief description of the application e WD Drive Utilities WD SmartWare b Clear the check box for any application that you do not want to install Clear the check box for any installation option that you do not want to implement Create Desktop Shortcut e Launch Application d Click Next to install the selected applications and options CONNECTING THE DRIVE AND GETTING STARTED 7 MY PASSPORT USER MANUAL 5 Wait for the installation to complete Installing WD Apps Please wait while the Setup Wizard installs WDO Smartare Cancel Completed the WD Apps Setup Wizard Click the Finish button to exitthe Setup Wizard 7 lf you see a message that a software update is available click Update Software and follow the on screen instructions for downloading and installing the update WD Drive Utilities v 1 D 3 3 is available for update you wish to update Details CONNECTING THE DRIVE AND GETTING STARTED 8 MY PASSPORT USER MANUAL 8 Depending on your selections e Installing the WD Drive Utilities software with the Launch
4. My Passport Portable Hard Drive User Manual gt um U E Q 27 WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or email support service at http support wdc com If the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support Email support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wdc com Accessing Online Support Visit our product support website at http support wdc com and choose from these topics Downloads Download drivers software and updates for your WD product e Registration Register your WD product to get the latest updates and special offers e Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information Knowledge Base Search by keyword phrase or answer ID e Installation Get online installation help for your WD product or software Contacting WD T
5. U Update Software button 26 USB drive interface 3 W Warranty 58 WD service 58 WD SmartWare icon 36 WD Store link 26 Y Your computer content gauge Backup tab displays 19 content gauge Home tab displays 17 icon Home tab display 16 INDEX 61 Information furnished by WD is believed to be accurate and reliable however responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book and My Passport are registered trademarks and My Passport Essential WD SmartWare and Data Lifeguard are trademarks of Western Digital Technologies Inc Other marks may be mentioned herein that belong to other companies 2013 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705067 01 Jan 2013
6. Tall ma about WD SmartWare software Learning Center ADT H ai De Topic Buttons V dix ko2 c zug IiE po a 1 he Operating sysberm compatibili Aier m PR 1 amd i kW bee hae Hard dite supo Update Software Button e prz 171 T Contact Us Link WD Store Link Support Link Online User Manuals Link Figure 11 Help Tab Display Table 5 Help Tab Functional Description Display Component Description Contact Us link Uses your web browser to connect to the WD Service amp Support Contact Us page at http support wdc com contact Learning Center topic Provide links to display the main Learning Center help topics PUB e Overview e Backup e Retrieve e Manage amp Customize Online User Manuals link Uses your web browser to connect to the user manual page for WD SmartWare manuals at http www wdc com wdproducts wdsmartware um asp There you can select and open the online version of the user manual for your My Passport drive Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 25 MY PASSPORT USER MANUAL Table 5 Help Tab Functional Description Continued Display Component Description Support link Uses your web browser to connect to the WD Service amp Support Home page at http support wdc com Update Software button Uses your web
7. 13 PASSPORT USER MANUAL The tab display Provides Settings Buttons for opening dialogs to e Specify the number of backup versions that you want to keep for each file e Specify a different destination folder for retrieved files e Automatically check for WD SmartWare software updates See Settings Tab Display on page 24 Help Instant access to e Detailed information about backing up and retrieving files and making your software setup selections e WD Customer Support and software update services See Help Tab Display on page 25 In each display the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected drives Note addition to the detailed Help tab information each WD SmartWare display provides easy access to abbreviated online help to quickly guide you through your backup retrieve and settings tasks Whenever you are uncertain about what to do just click the info online help icon in the upper right corner of the display To close the info online help screen after reading the online help click the X icon in the upper right corner of the help screen Home Tab Display Use the WD SmartWare Home tab display to view hard drive content gauges and select e The internal hard drive or hard drive partition that you want to back up files from or copy retrieved files to when your computer has more than one e The My Passport drive that you
8. On steady Idle Fast flashing approximately 3 times per second Activity Slow flashing approximately every 2 5 seconds System standby a SB 3 0 Interface SS lt gt Power Activity LED Figure 2 My Passport Drive USB 3 0 Interface USB 3 0 supports data transfer rates up to 5 Gb sand is backward compatible with USB 2 0 Connection to a USB 2 0 port transfers data at up to 480 Mb s ABOUT YOUR WD DRIVE MY PASSPORT USER MANUAL Registering Your Drive Always register your My Passport drive to get the latest updates and special offers You can easily register your drive using the WD Drive Utilities software as described in Registering the Drive on page 38 Another way is to register online at http register wdc com Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damaged drives Always observe the following precautions when unpacking and installing your external storage product e Do not drop or jolt the drive Do not move the drive during activity ABOUT YOUR WD DRIVE 4 MY PASSPORT USER MANUAL Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD Drive Utilities and WD SmartWare software on your computer It includes the following topics Con
9. e Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 4 on page 10 2 f you have more than one supported My Passport drive connected to your computer select the one that you want to erase 3 Click Drive Erase to display the Drive Erase dialog Drive Erase WARNING Clicking Erase Drive permanently erases all the data on your drive understand 4 the Drive Erase dialog a Read the warning about the loss of data if you erase your drive b Click the understand check box to signify that you accept the risk c Click Erase Drive After the drive erase operation completes see Restoring the WD Software and Disk Image on page 42 MANAGING AND CUSTOMIZING THE DRIVE 41 MY PASSPORT USER MANUAL Restoring the WD Software and Disk Image In addition to deleting all of the data on your My Passport drive erasing or reformatting the drive also removes the WD software and all of the support files utilities online help and user manual files If you ever need to remove and reinstall the WD software on your computer or move the drive to another computer and install the software there you will need to restore the WD software and disk image on your My Passport drive To do this after you have erased or reformatted the drive go to http support wdc com and see Knowledge Base answer ID 7 MANAGING AND CUSTOMIZING THE DRIVE 42 MY PASSPORT USER MANUAL Ma
10. option buttons Retrieve files option buttons Retrieve some files selection box Start Cancel Retrieving toggle button Description Specify the location on your computer s internal hard drive where you want to copy the files retrieved from the selected My Passport drive To the Original Places copies the retrieved files to the same location that they were backed up from Retrieved Content Folder copies all of the retrieved files to a single folder By default the Retrieve Some Files option is selected and the WD SmartWare software displays the Retrieve Some Files selection box that you can use to find and retrieve only selected files or folders Selecting the Retrieve All Files option closes the Retrieve Some Files selection box and the WD SmartWare software retrieves all of the files from the selected backup volume on the selected My Passport drive Displays all of the files from the selected backup volume on the selected My Passport drive in a folder structure with check boxes for selecting individual files or folders Reeve Some Files Show older files Show deleted files View arci 6 Date or 12 08 1G 2 DELL 7 Documents and Set ngs zi 1386 J Intel _ 2 Program Files fj AUTOEXEC Friday April 25 2008 5 boot 2 Tuesday January 05 21 amp CONFIG 1 Friday April 25 2006 Friday December 18 2 zi IO Fr
11. Compliance Warranty Information 57 Regulatory Bole eee de 57 POC Class B InfOFmall hi a eai e Die ite Mec Re 57 ICES 003 NMB 003 5 57 Salety Compiano 5 25 ee 57 GE Compliance For EUrop 6 C S OC c Oe Ben s C Ed C eee we 57 KC Notice Republic of Korea 58 Environmental Compliance 58 Warranty NOrmal bod p oder de bas 58 Obtainig SENICE ee ds edie ded at die eet ie V Rabe e Bei deed Gn bY ap d eris 58 Waranty c A PC P URDU a ate e ER om a ere en 59 GNU General Public License 59 Lae E ope ioe ipsa de aces Bete eee 60 TABLE OF CONTENTS iv MY PASSPORT USER MANUAL About Your WD Drive Welcome to your My Passport portable hard drive an elegant high capacity storage solution for all the chapters of your digital life Our latest edition features visual easy to use automatic continuous backup software My Passport offers high capacity in
12. E 1 a 25 1 15 PM Safely Disconnecting the Drive CAUTION To prevent data loss close all active windows and applications before shutting down or disconnecting the drive You can safely disconnect the drive by either Left or right clicking the WD Quick View icon in the taskbar and then clicking the Safely remove option for your My Passport drive About WD Quick view Safely remove My Passport USB HDD K WO Smartare e Hight clicking the drive icon on the Home screen and then clicking the Safely remove option Open Properties You might hear the drive power down Wait for the power activity LED to turn off before disconnecting the drive from the computer Monitoring Icon Alerts The WD Quick View icon in the taskbar flashes to indicate drive status IF the WD SmartWare icon flashes THEN the drive might be Green and white In a format that the WD SmartWare software does not understand non Windows format in a Windows environment Red and white Overheated Power down the drive and let it cool for 60 minutes Power it back on and if the problem persists contact WD Support MANAGING AND CUSTOMIZING THE DRIVE 37 PASSPORT USER MANUAL Setting the Drive Sleep Timer The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long term wear on the drive 1 Open the WD Drive Utilities software
13. Gauge DE NS Agam Category File Backup Advanced Backup Area Start Stop Backup Toggle Button Toggle Button Figure 8 Backup Tab Displays Table 2 Backup Tab Functional Description Display Component Description Your computer content Same as the content gauge for your computer s hard drive on the gauge Home tab display See Your computer content gauge on page 17 My Passport drive content Same as the content gauge for your My Passport drive on the gauges Home tab display See My Passport drive content gauge on page 18 Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 19 MY PASSPORT USER MANUAL Table 2 Backup Tab Functional Description Continued Display Component Advanced backup area Description In the category mode the initial default configuration of the WD SmartWare software is to back up all of your files In this configuration the advanced backup area is blank Clicking Advanced View displays a backup files selection box that you can use to specify the categories of files that you want to back up Clicking Apply Changes in the backup files selection box updates the content gauge for your computer and your My Passport drive Clicking Switch to File Backup displays a folder structure view that you can use to specify individual files or folders that you want to back up Area
14. Installing the Driver Automatically To install the SES driver automatically your computer must be connected to the Internet l Verify that your computer is connected to the Internet 2 Onthe Found New Hardware Wizard screen select Yes this time only to allow Windows XP to connect to Windows Update Found New Hardware Wizard Welcome to The Found Now Hardware Wizard bie cument and updated Bu kokra ci qua un Fe hadrat DU un Ihe Laodate web 136 eth vour Lr Woke cornet bo ridurre hy teach ah beer Hors unii Cy Yer now and every bre connect dence Ha ret this pese Lbck Next lo doine 3 Click Next to continue INSTALLING AN SES DRIVER 48 MY PASSPORT USER MANUAL 4 Select Install the software automatically and click Next kounid Hew Hardware Wizard you install softwane Wi SES Denta Doce you came an disk insert nnw do vau evant he do inita hom bat or location Cik Fir bo Completing the Found New Hardware Wizard The has Frished rialing the lor e WD SES Fine vnnd INSTALLING AN SES DRIVER 49 MY PASSPORT USER M
15. Note The folder structure displaces the content gauge for your computer on the Backup tab display In file mode the initial default configuration of the WD SmartWare software is with none of the files folders selected for backup After selecting the files or folders that you want to back up clicking e Apply Changes updates the content gauge for your My Passport drive e Revert clears your recent selections and redisplays the prior applied configuration Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 20 PASSPORT USER MANUAL Table 2 Backup Tab Functional Description Continued Display Component Description Start Stop Backup toggle Controls backup operations by starting and stopping the backup button Switch to Category File Switches the backup mode between categories and individual Backup toggle button files e Category mode Backs up files according to their categories as shown in the content gauges for your computer and your My Passport drive The button name is Switch to File Backup when the backup mode is category e File mode Backs up files according to their folder structure on your computer The button name is Switch to Category Backup when the backup mode is file Retrieve Tab Displays Three WD SmartWare software Retrieve tab displays guide you through the tasks for finding backup files and copying them to your computer s internal hard drive e Selecting the backup volume to retrie
16. Plan prompt In the backup by files selection box click the pointers to open the folder structure Folder intemet E LJ LJ Connection Wizard 21 hmmapi dll 57 00 KB Application Extension EJ en US ieSprops propdesc 2 59 KB PROPDESC File J LJ MUI J 4 4 41 00 KB Application Extension tJ SIGNUP i4 726 00 KH Application Extension LJ 0 Ipswitch m 16 00 KB Application LJ Java dtl 242 DD KB Application Extension Messenger J 623 24 KB Application 1 Microsoft im 1200 KB MUI File microsoft frontpage al dll 509 00 KB Application Extension LJ Microsoft Silverlight jgdebuggeride 118 50 KB Application Extension LJ Microsoft SOL Server Compe J5ProfilerCore dil 115 50 KB Application Extension 11 1 Microsoft Sync Framework jeprafilerui dli 228 54 KH Application Extension LJ Movie Maker l 347 49 KB Application Extension LJ Mozilla Firefox sqmapi dil 131 00 KB Application Extension Select the check boxes for the individual files or folders that you want to back up Note that selecting a folder check box automatically selects all of the subfolders and files in the folder Click Apply Changes to create a custom backup plan and update the content gauge for your My Passport drive Note Clicking Revert clears your recent selections and redisp
17. and uses a Retrieved Contents subfolder in your My Documents folder To specify a different folder l Either create a new folder or determine which existing folder you want to use 2 Click the Settings tab to display the Software Settings screen see Figure 10 on page 24 MANAGING AND CUSTOMIZING THE SOFTWARE 43 PASSPORT USER MANUAL 3 the Software Settings screen click Retrieve Folder to display the Set Retrieve Folder dialog Set Retrieve Folder The current retrieve folder CADocuments and Settingsv amp dministrator Retrieved Filesi If you want to change this folder specify the new folder below CADocuments and Settings Administr Browse 4 On the Set Retrieve Folder dialog a Click Browse and use the browse function to identify the new retrieve folder b Click Apply Checking for Software Updates When enabled the Preferences option checks for software updates each time you reconnect your My Passport drive to your computer This ensures that you are always using the most recent software version 1 Click the Settings tab to display the Software Settings screen see Figure 10 on page 24 2 On the Software Settings screen click Preferences to display the Set Preferences dialog Set Preferences Select automation options Automatically check for WO SmartWare software updates 3 the Set Preferences dialog select or clear the Automatically check for WD SmartWare software u
18. maintenance either contact the dealer from whom you originally purchased the Product or visit our product support website at http support wdc com warranty policy asp for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required http support wdc com warranty policy asp WD shall have liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession COMPLIANCE AND WARRANTY INFORMATION 58 MY PASSPORT USER MANUAL Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 3 years in the No
19. one that you want to use for backup and retrieve functions The WD SmartWare software highlights your selection with a light blue shadow background SS u Selected My Passport Drive My Passport My Passport Essential Right clicking the drive icon displays a menu with options for Open To display the drive listing in Windows Explorer Properties display the Windows Drive Properties dialog Safely remove To prepare your system to disconnect the drive Properties My Pass Open MY PASSP Safely remove Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 16 MY PASSPORT USER MANUAL Table 1 Home Tab Functional Description Continued Display Component Description Drive display scroll Not shown in Figure 7 on page 15 pointers One installation of the WD SmartWare software supports as many My Passport drives as you system can handle When the number of connected drives exceeds the display capacity the WD SmartWare software displays left right drive display scroll pointers for viewing all of them My Passoort Essential My Passport 2 Scroll Pointers Your computer content The content gauge for your computer s internal hard drive shows gauge all of your files that are available for a category type backup against a blue background in six categories where This file category Includes files with these extensions Documents doc txt html ppt xls xml a
20. want to back up files to or retrieve files from when you have more than one connected to your computer See Figure 7 on page 15 and Table 1 on page 16 for a brief functional description of the Home tab display WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 14 MY PASSPORT USER MANUAL Your Computer Icon My Passport Drive Icon Your Computer Content Gauge My Passport Drive Content Gauge Figure 7 Home Tab Display WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 15 MY PASSPORT USER MANUAL Table 1 Home Tab Functional Description Display Component Your computer icon Internal drive selector box My Passport drive icon Description Provides a graphic representation and name of the internal hard drive or drive partition on your computer that the WD SmartWare software will access for backup and retrieve functions Right clicking the icon and clicking Properties displays the Windows System Properties dialog MYDESKTOP Not shown in Figure 7 on page 15 If your computer has more than one internal hard drive or drive partition the WD SmartWare software displays a selector box below your computer icon for specifying the drive or partition that you want to use for backup and retrieve functions Provides a graphic representation and name of the My Passport drive connected to your computer If you have more than one My Passport drive connected to your computer left click the drive icon for the
21. 2 Optional ACCESSOS a3 sU SP S 2 Operating System 2 DISK DAVE OUTTA aah sd as 3 DeSOCHDEODI 2 oar ek qr A e MOD asd t hum utis 3 Power AcuvIb LEID ed dust RIPE ui 3 USB S O Inter cer eur o foc en a dle Sey aoe Drs e 3 Registering X outr DflVe uv ud bend EE Eo E EH tr dodo ebd d du at 4 Hanang Precautions RU RE REEL IER tI D LIT DI TP 4 2 Connecting the Drive and Getting Started 5 COnneetinG DVE o a ar ese De ead ince ded osa dal Pr a 5 Getting Started with the WD 5 6 WD SmartWare Software Functional Overview 13 HOME Tab 14 nsec keen Rabe io Dos i 18 Retrieve DISDIaVS cre aniatq 21 setings DISDIay s uc uoc ctl ae ae ac ONES 24 Help Tab DIS DIA 2 pto eed Ben OO ge ed De Reg Me AS Miet 25 4 Backing Up Files 27 How the Backup
22. ANUAL Installing the Driver Manually If your computer is not connected to the Internet install the driver manually 1 the Found New Hardware Wizard screen select No not this time to inhibit a connection attempt to Windows Update Found Hew Hardware Wizard Welcome to the Found New Hardware Wizard indes for curent and updated by baking nn your compter cn He Ferca c em Iba Wida Update Web nte Can Windows eneneri te andes Lineage In seorch fer ver thes only Te nive and every eonnect a descr not thir Dik Hrer i coniun 2 Click Next to continue 3 Select Install from a list or specific location and click Next Found Hew Hardware Wirard ward install WO SES Doce M your came ralh metalation CD disk what do vou vean lo do C Ins the automatic ally instal hom kst or loc anon Advanced Dh First in 4 Browse to My Computer and a Double click the My Passport drive b Double click the Extras folder C Select WD SES Device Driver INSTALLING AN SES DRIVER 50 MY PASSPORT USER MANUAL d Click Next Found Mew Hardware Wizard Please cheuse s
23. Application option displays the WD Drive Utilities screen See Figure 4 on page 10 and Managing and Customizing the Drive on page 36 e Installing the WD SmartWare software displays the Backup Plan Selection screen for selecting the type of backup that you want to perform Backup Plan Selection 9 On the Backup Plan Selection screen a Selectthe option for the type of backup that you want to run Category Backup Finds and backs up all of the files of the selected categories on your computer File Backup Backs up files or folders that you select from a folder view of your computer s internal hard drive b Click Next to display the initial Backup screen Figure 5 on page 11 10 On the initial Backup screen you can either Run your first backup See Backing Up Files on page 27 before clicking Start Backup After the backup completes click Continue to display the WD SmartWare Home screen Figure 6 on page 12 e Skip the backup by clicking Skip Backup to display the WD SmartWare Home screen Figure 6 on page 12 CONNECTING THE DRIVE AND GETTING STARTED 9 MY PASSPORT USER MANUAL SE Pim pert Cimgnemte Pariyem SMART Sei Monitore Annaa nns Reporting Hia ceerk bo poech Ore Tere check TORDE deron TWO 1 Palem aux dere ge Thos imd up 52 Z eneepieir
24. C 2 System volume Information File Folder 12 27 2012 7 03 AM LA DVD RAM Drive D User Manuals File Folder l2f2if2012 1 17 PM E See Passport E WD Apps For windows File Falder 12 21 2012 1 18 PM Extras WD Apps Setup exe 4 125 Application 6113 2012 4 53 Locale Passport lt For System Volume Information User Manuals WD Apps For Windows Welcome to the WD Apps Setup Wizard The Setup Wizard will install WWD Apps an your computer Click continue or Cancel to exit the Setup Wizard Cancel CONNECTING THE DRIVE AND GETTING STARTED 6 MY PASSPORT USER MANUAL 3 Read the license agreement select the accept the terms of the License Agreement check box and click Next to continue End User License Agreement Please read the following license agreement carefully Western Digital End User License Agreement IMPORTANT READ CAREFULLY This End User License Agreement Agreement 15 legal contract between you either as an individual or a single entity you and Western Digital Technologies Inc C WDT governing your use of the sofware and related online or electronic documentation such sofbware and the documentation collectively referred to herein as the 224 accept the terms ofthe License Agreement 4 Onthe Custom Setup dialog Custom Setup Select the way you want features to be installed
25. Function 5 27 OCHO TANS i am eee 27 Helrevng FIlesS qu 32 How the Retrieve Function Works 32 FICS A he Nl 32 6 Managing and Customizing the 36 Using the WD Quick View 36 Opening the WD SmartWare 36 Ghiecking Drive SE mS ses d ied I Gas e Rao baie Genet up SU EO pP em ips 37 Safely Disconnecting the 37 Monitortng col cs sa ine tag dos ad tees RAS uses ul 37 TABLE OF CONTENTS iii MY PASSPORT USER MANUAL Setting the Drive Sleep 38 MeECISICHNG Me DIVE PPP ccc 38 Ghecking Drive Teal b da BOE e CE duh Brig a aah 39 Erasing frac ue A rater nae Ae 41 Restoring the WD Software and Disk Image 42 Managing and Customizing the Software 43 Specifying the Number of Backup 5 5 43 Speci
26. Precautions for handling 4 Preferences buttons 24 options setting 44 Product features 1 Q Quick drive test 40 R Reformatting the drive 45 46 Register Drive dialog 39 Registering your drive 38 Regulatory compliance 57 Restoring the software disk image 42 45 Retrieve about retrieving files 32 folder specifying 43 procedure 32 Retrieve destination option buttons 23 Retrieve files option button 23 Retrieve Folder button 24 Retrieve some files selection box 23 Retrieve tab displays Backed Up Volumes selection box 22 Browse button 22 Change retrieve folder box 22 description 21 functional overview 13 Retrieve destination option buttons 23 Retrieve files option buttons 23 Retrieve some files selection box 23 Start Cancel Retrieving toggle button 23 RoHS 58 MY PASSPORT USER MANUAL Run Diagnostics dialog 40 S Safety compliance 57 Service 58 Set file history dialog 43 preferences dialog 44 retrieve folder dialog 44 Sleep timer dialog 38 Settings tab displays description 24 File History button 24 functional overview 14 Preferences buttons 24 Retrieve Folder button 24 SMART status check 39 Software Settings preferences 44 retrieve folder 43 Software GPL 59 Space available 37 Start Cancel Retrieving toggle button 23 Start Stop Backup toggle button 21 Status check 37 Support link 26 Switch to Category File Backup toggle button 21 System compatibility 2 System file category defined 18 T Temperature check 37
27. See Troubleshooting on page 46 for more information about reformatting a drive Restoring the WD Software and Disk Image In addition to deleting all of the data on your My Passport drive reformatting the drive also removes the WD SmartWare software and all of the support files utilities online help and user manual files If you want to duplicate the drive management features on your Mac computer you can download and install the WD Drive Utilities software The WD SmartWare software is not available for use with Mac computers for this model of My Passport drive After you have reformatted the drive for Mac computers go to go to http support wdc com and see Knowledge Base answer ID 7 Installing the Drive on Mac Computers After you have reformatted the drive for use on Mac computers 1 Turn on your computer 2 Connect the drive to your computer using the USB 3 0 cable as shown in Figure 3 on page 5 3 After connecting the drive verify that the My Passport icon displays on your desktop 4 If you have downloaded and are going to install the WD Drive Utilities software see Connecting the Drive and Getting Started in the My Passport for Mac User Manual that is on the drive USING THE DRIVE WITH A MAC 45 MY PASSPORT USER MANUAL Troubleshooting This chapter includes the following topics Installing Partitioning and Formatting the Drive Frequently Asked Questions If you have problems installing or us
28. a sleek portable drive It features ultra fast USB 3 0 connectivity and automatic backup software with plenty of room to store all your files This introductory chapter includes the following topics Features Kit Contents Optional Accessories Operating System Compatibility Disk Drive Format Physical Description Registering Your Drive Handling Precautions Features Major features of the My Passport drive include Ultra fast transfer rates When connected to a USB 3 0 port My Passport lets you access and save files in blazing speed Reduce transfer time by up to 3 times when compared to USB 2 0 transfer rates Performance may vary based on your hardware and system configuration USB 3 0 and USB 2 0 compatibility With this single drive you get compatibility with your USB 2 0 devices today and the ultra fast speed of USB 3 0 when you re ready to step up to the next generation High capacity small design Offering up to 2 TB capacity in a compact drive My Passport is the ideal companion for anyone with lots of videos photos music and files that they want to help protect and take on the road Automatic continuous backup software You re in control of your backup Install all the features select just the components you need or if you prefer choose not to use the software at all The software works quietly in the background to help protect your data using minimal PC resources Whenever you add or change a file
29. ained at http www gnu org and may also be found at http support wdc com download gpl Modification of or tampering with the Software including but not limited to any Open Source Software is solely at your own risk Western Digital is not responsible for any such modification or tampering Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital COMPLIANCE AND WARRANTY INFORMATION 59 Index A Accessories optional 2 Advanced backup area Backup tab dis plays 20 Alerts flashing icon 37 B Backed Up Volumes selection box 22 Backup about backing up files 27 files content box 28 29 30 procedure 27 Backup tab displays advanced backup area 20 description 18 drive content gauge 19 functional overview 13 Start Stop Backup toggle button 21 Switch to Category File Backup toggle button 21 your computer s content gauge 19 Box contents 2 Browse button Retrieve tab displays 22 CAUTION about erasing the drive 41 about preventing data loss when dis connecting 37 Change retrieve folder box Retrieve tab displays 22 China RoHs 58 Compatibility with operating systems 2 Compliance 57 Contact Us link 25 Content gauge Backup tab displays 19 drive 18 your computer s 17 your computer s Backup tab displays 19 Converting drive format 46 D Disconnecting the drive 37 Disk image downloading and restoring 42 45 Drive content gauge Backup
30. ample can provide an indication that the drive is approaching a serious failure condition With advanced warning you could take precautionary measures like moving your data to another drive before a failure OCCUIS The result of aSMART status check is a pass or fail evaluation of the drive s condition MANAGING AND CUSTOMIZING THE DRIVE 39 MY PASSPORT USER MANUAL e Quick Drive Test Your My Passport drive has a built in Data Lifeguard diagnostic utility that tests the drive for error conditions The quick drive test checks the drive for major performance problems The result of a quick drive test is a pass or fail evaluation of the drive s condition Complete Drive Test The most comprehensive drive diagnostic is the complete drive test It tests every sector for error conditions and inserts bad sector markers as required The best time to run the drive diagnostics and status checks is on a regular basis before you encounter any problems with your drive And because they are so fast running the quick SMART status check and the quick drive test provides a high level of assurance with minimal inconvenience Then run all three whenever you encounter disk error conditions when writing or accessing files 1 Open the WD Drive Utilities software by clicking either he WD Drive Utilities desktop shortcut icon if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps
31. are installed before connecting your WD USB 2 0 external storage product The drive is not recognized correctly unless USB 2 0 root hub and host controller drivers are installed Contact the adapter card manufacturer for installation procedures Why won t my computer boot when connect my USB drive to the computer before booting Depending on your system configuration your computer may attempt to boot from your WD portable USB drive Refer to your system s motherboard BIOS setting documentation to disable this feature or visit http support wdc com and see Knowledge Base answer ID 1201 For more information about booting from external drives refer to your system documentation or contact your system manufacturer Why is the data transfer rate slow Your system may be operating at USB 1 1 speeds due to an incorrect driver installation of the USB 3 0 or USB 2 0 adapter card or a system that does not support USB 3 0 or USB 2 0 TROUBLESHOOTING 46 gt MY PASSPORT USER MANUAL How do determine whether or not my system supports USB 3 0 or USB 2 0 Refer to your USB card documentation or contact your USB card manufacturer Note If your USB 3 0 or USB 2 0 controller is built in to the system motherboard be sure to install the appropriate chipset support for your motherboard Hefer to your motherboard or system manual for more information What happens when a USB 3 0 or USB 2 0 device is plugged into a USB 1 1 p
32. are wizard screen click Locate and install driver software Found New Hardware Windows needs to install driver software for your WD SES Device USB Device 9 Locate and install driver software recommended Windows will quide you through the process of installing driver software for your device Ask me again later Windows will ask again the next time you plug in your device er log Don t show this message again for this device Your device will not function until you install driver software Cancel 3 the Found New Hardware WD SES Device wizard screen click Yes search online this time only to allow Windows Vista to connect to Windows Update Hinithear D SES Dine Windows Vista automatically Connects to Windows Update e Finds downloads and installs the SES driver INSTALLING AN SES DRIVER 52 PASSPORT USER MANUAL Installing the Driver Manually If your computer is not connected to the Internet install the driver manually 1 On the Found New Hardware wizard screen click Locate and install driver software 7 Found New Hardware Windows needs to install driver software for your WD SES Device USB Device Locate and install driver software recommended Windows will quide you through the process of installing driver software for your device Ask me again later Windows will ask again the next time you plug in your device er log on Don
33. browser to compare the versions of your WD SmartWare software and the firmware of the selected My Passport drive with the most recent available versions If updated software or firmware is available the WD SmartWare software prompts you do download and install it WD Store link Uses your web browser to connect to the WD online store at http store westerndigital com store wdus WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 26 MY PASSPORT USER MANUAL Backing Up Files This chapter includes the following topics How the Backup Function Works Backing Up Files How the Backup Function Works The WD SmartWare software automatically and continuously backs up all of your important data files to your My Passport drive music movies photos documents email and other files After the WD SmartWare software categorizes the different types of files on your computer s internal hard drive clicking the Start Backup button backs all of them up Or you can select specific files folders or categories of files to back up After performing a backup the WD SmartWare software protects your files by backing up any e New file that is created on or copied to your internal hard drive e Existing file that is changed in any way This protection is automatic the WD SmartWare software does it for you without any action on your part just make sure to leave your My Passport drive connected to your computer Note Automatic backup protect
34. by clicking either he WD Drive Utilities desktop shortcut icon if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 4 on page 10 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to set 3 Click Sleep Timer to display the Sleep Timer dialog sleep Timer set the amount of idle time before your drive goes into sleep mode Note OS settings might override this setting set Sleep Timer After 30 minutes 4 the Sleep Timer dialog Inthe Set Sleep Timer box select the inactivity time interval at which you want to turn off the drive b Click Set Timer Registering the Drive The WD Drive Utilities software uses your computer s Internet connection to register your drive Registering the drive provides free technical support during the warranty period and keeps you up to date on the latest WD products 1 Make sure that your computer is connected to the Internet 2 Open the WD Drive Utilities software by clicking either he WD Drive Utilities desktop shortcut icon if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 4 on page 10 3 If you have more than one supported My Passport drive connected to your computer select the one that you wan
35. chnical Support in your region For a list of Technical Support rye visit http support wdc com and see Knowledge Base answer Operating System Compatibility Your My Passport drive and the WD Drive Utilities software are compatible with the following operating systems Windows Mac OS X e Windows XP e Leopard Windows Vista e Snow Leopard e Windows 7 e Lion e Windows 8 e Mountain Lion The WD SmartWare software is compatible with the following operating systems Windows e Windows XP e Windows 7 e Windows Vista e Windows 8 ABOUT YOUR WD DRIVE 2 MY PASSPORT USER MANUAL Compatibility can vary depending on hardware configuration and operating system For highest performance and reliability always install the latest updates and service pack SP For Windows computers go to the Start menu and select Windows Update For Mac computers go to the Apple menu and select Software Update Disk Drive Format Your My Passport drive is preformatted as a single NTFS partition for compatibility with all updated Windows operating systems If you want to use the drive with a Mac computer see Reformatting the Drive on page 45 and Troubleshooting on page 46 Physical Description As shown in Figure 2 the My Passport drive has A power activity LED indicator e AUSB 3 0 interface port Power Activity LED The power activity LED shows the drive s power state as follows LED Appearance Power State Activity
36. cuments folder for your user name If you want to specify a different folder a Click Browse and use the browse function to identify the new folder b Click Apply to save and implement the new folder specification 4 Click Next to display the Select content to retrieve dialog IF you want to retrieve from the selected backup volume All of the files THEN select the Retrieve All Files option and skip to step 6 on page 35 v Retrieve Files All the data from this backup will be retrieved from your MYDESKTOP C volume including files you have previously deleted and the most current version of each file Selected files or folders Retrieve Some Files option to open the Retrieve Some Files selection box and proceed to step 5 on page 35 RETRIEVING FILES 34 5 MY PASSPORT USER MANUAL In the Retrieve Some Files selection box navigate through the folder structure to find the files you want You can also use the search box by typing the name or partial name of the file or folder e Select the Show older files check box to display the different backed up versions of your files r T 1 Show olderfiles Show deleted files View Name Size Date diagnostics 151 24 KB Thursday February 10 e Select the Show deleted files check box to display backed up files that have been deleted 4 Show older files Show deleted files View
37. d click Computer gt d Leung Started yf Pairt Meia Gentes Calculator p Notes Snippang Rernnte esito Cennectian iei Solitaire 3 TETTE IT sg en Pictures Pate Manage network drive Decor amd Dhocarusect nebee rk davis Default Shure Help ane Supper i Properties 2 Under Computer Management Local click Device Manager gt Unknown Device and right click Update driver software EM Computer Management File Action View Help E Computer Management Local System Tools gt 9 Task Scheduler gt B Event Viewer gt Ga Shared Folders d Local Users and Groups D E Performance aay Device Manager fis Storage cm Disk Management p Es Services and Applications WINT 32 b JE Computer b a Disk drives gt 8 Display adapters 4 DVD CD ROM drives b Bx Interface Devices gt IDE ATA ATAPI controllers p g IEEE 1394 Bus host controllers bcm Keyboards b Mice and other pointing devices gt il Monitors p Network adapters b Other devices ty Unknown devie 22 Ports COM amp LF b n Processors b E Sound video anc gt System devices b Universal Serial Device Manager M
38. e This chapter includes the following topics Using the WD Quick View Icon Opening the WD SmartWare Software Checking Drive Status Safely Disconnecting the Drive Monitoring Icon Alerts Setting the Drive Sleep Timer Registering the Drive Checking Drive Health Erasing the Drive Restoring the WD Software and Disk Image Using the WD Quick View Icon After you have installed the WD SmartWare software the WD Quick View icon displays in the system tray portion of the Windows taskbar 8 You can use the icon to Open the WD SmartWare software e Check the drive status Safely disconnect the drive e Monitor icon alerts The following sections describe how to use the icon and other ways to do these things Opening the WD SmartWare Software If the WD SmartWare software does not start automatically you can start it by Left or right clicking the WD Quick View icon in the taskbar and selecting WD SmartWare About WO Quick view Safely remove Passport USB HDD WD Smartare Clicking Start gt All Programs gt Western Digital gt WD SmartWare gt WD SmartWare MANAGING AND CUSTOMIZING THE DRIVE 36 MY PASSPORT USER MANUAL Checking Drive Status You can see the drive capacity used and drive temperature status by hovering the pointer over the WD Quick View icon in the taskbar WYO view Drive Name Volumes Used Temperature My Passport USB HDD
39. e backup appears there then click the Switch to Category Backup button and OK at the Switching Backup Plan prompt b Click Advanced View to open the backup by categories selection box and verify that the check boxes for all six categories are selected Advanced View Documents Mail Movies Music Other Pictures As required select any cleared check boxes and then click Apply Changes to create a custom backup plan and refresh the content gauge for your My Passport drive d Click Start Backup to begin backing up all categories of files on the internal hard drive and skip to step 8 on page 30 5 backup selected categories of files a Verify that the backup mode is category and that Ready to perform category backup appears at the upper left corner of the Backup screen If the backup mode is file and Ready to perform file backup appears there then click the Switch to Category Backup button and OK at the Switching Backup Plan prompt BACKING UP FILES 28 PASSPORT USER MANUAL b Click Advanced View to open the backup by categories selection box Advanced View Name Size Documents Movies Music Other Pictures c Inthe backup by categories selection box e Clear the check boxes for the categories of files that you want to exclude from the backup As required select the check boxes for the categories of files t
40. earch opleone Lise thes chech hoses beina bo expand the default which includes inzal path and removable media The best driver found wall be 1 each removable medi ocu CD FIOM v Inckade tis in Ihe senec SES Don search will the diver raal Choot this option to pelect the device diver fiom ist Windows does nol guarantee that Chase ved be maton for vous hander 5 When the installation completes click Finish Found Mea Hardware Wirard Completing the Found New Hardware Wizard INSTALLING AN SES DRIVER 51 MY PASSPORT USER MANUAL Installing on Windows Vista Computers After you physically connect the drive as shown in Figure 3 on page 5 the Found New Hardware screen displays Note If Autoplay is enabled two additional screens might appear at the same time as the Found New Hardware screen If they appear close them You can use the Found New Hardware screen to install the SES driver either e Automatically if your computer is connected to the Internet Manually whether your computer is connected to the Internet or not Installing the Driver Automatically To install the SES driver automatically your computer must be connected to the Internet 1 Verify that your computer is connected to the Internet 2 the Found New Hardw
41. echnical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Asia Pacific English 800 ASK AWDC Australia 1 800 42 9861 800 275 4932 China 800 820 6682 465 62430496 Spanish 800 832 4778 Hong Kong 800 6008 6008 India 1 800 11 9393 MNTL 1 800 200 5789 Reliance 011 26384700 Pilot Line Europe toll free 00800 5 4 WDEU Indonesia 803 852 9439 00800 27549338 Japan 0120 994 120 00531 65 0442 Korea 02 703 6550 31 880062100 Malaysia 800 6008 6008 1 800 88 1908 65 62430496 Middle East 31 880062100 Philippines 1 800 1441 0159 Africa 31 880062100 Singapore 800 6008 6008 800 608 6008 65 62430496 Taiwan 800 6008 6008 65 62430496 Toll free number is available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom MY PASSPORT USER MANUAL Table of Contents WD Service SuppOLE o iuo re oe 3d 0 eS DR ok Me a a LA pota i Accessing Online Support 22 0 0 bed waded Contacting WD Technical 1 About Your WD 1 gt tux owe won Ws sp doge cos ds a A 1 2
42. ety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuv pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 07 UL 60950 1 S ret d quipement de technologie de l information CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union including the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC A Declaration of Conformity in accordance with the applicable directives has been made and is on file at Western Digital Europe COMPLIANCE AND WARRANTY INFORMATION 57 MY PASSPORT USER MANUAL KC Notice Republic of Korea only Environmental Compliance China EY RMR TG SR ITI AR LE ERM Pb Hg Cd ew VD NN NN M WERA wa uss e O o O O EMEXE o O o O SEI GE VAT ER PU TE SJ T11363 2006 fy ERE RB X SER SPI B Ib EVE ST T11363 2006 E EMI SK ba T X FY SE FT 3E 2 EY RR EE Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires
43. fying a Different Retrieve Folder 43 Checking for Software 5 44 Uninstalling the WD 44 Using the Drive with 45 Reformatting the a bod p Dco Red e eoe 45 Restoring the WD Software and Disk Image 45 Installing the Drive on Mac Computers 45 TYOUDIGSNOOUNG ERRARE TOI TD IIS 46 Installing Partitioning and Formatting the 46 Frequently Asked 46 Installing an SES Driver 48 Installing on Windows XP Computers 48 Installing the Driver Automatically 48 Installing the Driver Set lS Desc 50 Installing on Windows Vista lt 52 Installing the Driver Automatically 52 Installing the Driver 53 Installing on Windows 7 and Windows 8 5 55
44. ges showing the total capacity and category structure of your computer s internal hard drive and each supported external drive connected to it If your computer has more than one e Internal hard drive or multiple hard drive partitions then the WD SmartWare software displays a selector box that you can use to specify the one you want to work with Supported external drive then the WD SmartWare software highlights the one you select to work with See Home Tab Display on page 14 Backup One of two backup dialogs depending on the backup mode that you select e he by category dialog provides content gauges showing the total capacity and category structure of your computer s internal hard drive and the external drive that you are working with The by file dialog provides a folder view of your computer s internal hard drive for selecting the files and folders that you want to back up Each backup dialog also provides a e File category backup toggle button for switching between the two backup dialogs Start stop backup toggle button for controlling the backup See Backup Tab Displays on page 18 Retrieve Three full screen dialogs for selecting the e Backup volume that you want to retrieve files from e Destination on your computer where you want to copy the retrieved files e Files that you want to retrieve See Retrieve Tab Displays on page 21 Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW
45. gt WD Drive Utilities See Figure 4 on page 10 2 f you have more than one supported My Passport drive connected to your computer select the one that you want to check 3 Click Diagnostics to display the Diagnostics dialog Diagnostics Perform a SMART Self Monitoring Analysis and Reporting Technology status check to predict potential drive failure This status check completes within a second or two SMART Status Perform a quick drive self test This test typically takes up to 2 minutes to complete Quick Drive Test Perform a full media scan to detect bad sectors This test could take hours for large drives Complete Drive Test 4 On the Diagnostics dialog click the button for the test that you want to run SMART Status Quick Drive Test Complete Drive Test MANAGING AND CUSTOMIZING THE DRIVE 40 MY PASSPORT USER MANUAL Erasing the Drive CAUTION Erasing your drive permanently deletes all of the data on the drive Always make sure that you no longer need any of the data on your drive before erasing it Note Erasing the drive also deletes the WD software and all of the support files utilities and user manual files You can download these to restore your My Passport to its original configuration after erasing the drive 1 Open the WD Drive Utilities software by clicking either he WD Drive Utilities desktop shortcut icon if you created one when you installed the application
46. hat you want to include in the backup d Click Apply Changes to create a custom backup plan and refresh the content gauge for your My Passport drive e Click Start Backup to begin backing up the selected categories of files and skip to step 8 on page 30 6 To back up all of the files and folders on the internal hard drive a Verify that the backup mode is file and that Ready to perform file backup appears at the upper left corner of the Backup screen If the backup mode is category and Ready to perform category backup appears there then click the Switch to File Backup button and OK at the Switching Backup Plan prompt b In the backup by files selection box select the check box for your computer s internal hard drive If your computer has more than one internal hard drive select the check box for each one c Click Apply Changes to create a custom backup plan and refresh the content gauge for your My Passport drive d Click Start Backup to begin backing up all of files and folders on the internal hard drive and skip to step 8 on page 30 BACKING UP FILES 29 PASSPORT USER MANUAL 7 To backup selected files or folders Verify that the backup mode is and that Ready to perform file backup appears at the upper left corner of the Backup screen If the backup mode is category and Ready to perform category backup appears there then click the Switch to File Backup button and OK at the Switching Backup
47. iday April 25 2006 zt MSDOS Friday April 25 2006 Monday April 14 atl km Anse 4 Onginal File Location C Controls retrieve operations by starting and canceling the retrieve WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 23 PASSPORT USER MANUAL Settings Tab Display See Figure 10 and Table 4 for a brief functional description of the Settings tab display LET D Ra Sarnia zunmware Selling Fila bobilag Prii Aes Figure 10 Settings Tab Display Table 4 Settings Tab Functional Description Display Component Description File History button Displays the Set File History dialog for specifying the number of backup versions that you want to keep for each file Retrieve Folder button Displays the Set Retrieve Folder dialog for specifying a different destination folder for retrieved files Preferences button Displays the Set Preferences dialog for enabling disabling the option that automatically checks for software updates WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 24 MY PASSPORT USER MANUAL Help Tab Display The WD SmartWare Help tab display provides quick access to Learning Center topics and links to online support services See Figure 11 and Table 5 for a brief functional description of the Help tab display
48. ilable for a category type backup e Hovering the pointer over a category displays the number of files in the category My Passport drive content After installing the WD SmartWare software before running your gauge first backup or copying any files to the drive the content gauge for your My Passport drive shows only a small number of files in the Additional Files category These are the system files and hidden files that your computer s operating system put there when you installed the drive After running a backup or copying files to the drive this content gauge shows all of the files in the same categories as the content gauge for your computer s internal hard drive see Your computer content gauge on page 17 Backup Tab Displays The WD SmartWare software provides one of two different Backup tab displays depending on how you want to select files to back up e By category As shown in the content gauges file As shown the folder structure of your computer s internal hard drive Use the WD SmartWare Backup tab displays to select the files or categories of files that you want to back up and control the backup operation See Figure 8 and Table 2 on page 19 for a brief functional description of the Backup tab displays WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 18 MY PASSPORT USER MANUAL Backup by Category Display Backup by Files Display Your Computer My Passport Drive Content Gauge Content
49. ing this product refer to this troubleshooting section or visit our support Web site at http support wdc com and search our knowledge base for more help Installing Partitioning and Formatting the Drive How to Answer ID Partition and format a WD drive on Windows 7 Vista XP 2000 and Mac OSX 3865 Reformat from Mac GPT to Windows XP NTFS 3645 Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format 3647 Obtain and reinstall the original software included with this product 1425 Format a WD hard drive in FAT32 for use in both Windows and MAC OSX 291 2 file system has maximum individual file size of 4 GB and cannot create par titions larger than 32 GB in Windows To create partitions larger than 32 GB in FAT32 when reformatting the drive download the External USB FireWire FAT32 Formatting Util ity from http support wdc com product download Windows users can avoid these size limitation by formatting the drive to NTFS using either the Windows Disk Management utility or similar third party software For further details see e Answer ID 291 at http support wdc com e Article IDs 314463 and 184006 at support microsoft com e he appropriate third party software documentation or support organization Frequently Asked Questions Q A gt Why is the drive not recognized under My Computer on the computer desktop If your system has a USB 2 0 PCI adapter card be sure that its drivers
50. ion GNU General Public License GPL Regulatory Compliance FCC Class B Information This device has been tested and found to comply with the limits of a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This unit generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Any changes or modifications not expressly approved by WD could void the user s authority to operate this equipment ICES 003 NMB 003 Statement Cet appareil num rique de la classe B est conforme la norme ICES 003 du Canada This device complies with Canadian ICES 003 Class B Saf
51. ion is continuous for as long as your My Passport drive is connected to your computer Then whenever you disconnect and reconnect the drive to your computer the WD SmartWare software rescans your computer for new or changed files and resumes automatic continuous backup as before Backing Up Files 1 On the Home screen a Ifyou are going to back up files by category AND your computer has more than internal hard drive or drive partition use the internal drive selector box under your computer icon to select the one that you want to back up first b If you have more than My Passport drive connected to your computer select the one that you want to back up files to MY DESKTOP Passport Essential 2 Click the Backup tab to display the Backup screen see Figure 8 on page 19 BACKING UP FILES 27 PASSPORT USER MANUAL 3 the Backup screen IF you want to back up on the internal hard drive THEN All of the categories of files Proceed to step 4 Selected categories of files Skip to step 5 All of the files and folders Skip to step 6 on page 29 Selected files or folders Skip to step 7 on page 30 4 To back up all of the categories of files on the internal hard drive a Verify that the backup mode is category and that Ready to perform category backup appears at the upper left corner of the Backup screen If the backup mode is file and Ready to perform fil
52. it s instantly backed up WD Drive Utilities M Register your drive set drive timer run diagnostics and more using the WD Drive Utilities software USB powered Powered directly from the USB port on your PC No separate power supply is needed WD quality inside and out We know your data is important to you So we build the drive inside to our demanding requirements for durability shock tolerance and long term reliability Then we protect the drive with a durable enclosure designed for beauty and protection ABOUT YOUR WD DRIVE 1 PASSPORT USER MANUAL Important For the latest WD product information and news visit our website at http www westerndigital com For the latest software firmware and product documentation and information go to http support wdc com downloads Kit Contents As shown in Figure 1 your My Passport disk drive kit includes the following e My Passport portable hard drive e USB 3 0 cable e Quick Install Guide e WD SmartWare and WD Drive Utilities software included on the drive USB 3 0 Cable My Passport Quick Install Guide Portable Hard Drive Figure 1 My Passport Drive Kit Components Optional Accessories For information about optional accessories for WD products visit US http www shopwd com or http www wdstore com Canada http www shopwd ca or http www wdstore ca Europe http www shopwd eu or http www wadstore eu All others Contact WD Te
53. lays the prior applied configuration Click Start Backup to begin backing up the selected files or folders and proceed to step 8 8 During the backup A progress bar and message indicate the amount of data that has been backed up For a category backup the blue background in the content gauge for your computer s internal hard drive changes to yellow amber for all of the files that have not yet been backed up The gray background for categories or files in the content gauge for your My Passport drive changes to blue as the backup completes You can continue to set up your drive or perform any other functions because the WD SmartWare software backs up your files in the background The Start Backup toggle button changes to Stop Backup for stopping the backup see step 10 on page 31 BACKING UP FILES 30 MY PASSPORT USER MANUAL 9 Appearance of a backup successfully finished message means that the backup completed normally If any files could not be backed up the WD SmartWare software displays e Caution message indicating the number of files involved e View link that you can click to see a list of the files and the reasons they were not backed up Some applications and running processes can keep files from being backed up If you cannot determine why some of your files were not backed up try Saving and closing all of your open files Closing all running applications including your email program and Web brow
54. naging and Customizing the Software This chapter includes the following topics Specifying the Number of Backup Versions Specifying a Different Retrieve Folder Checking for Software Updates Uninstalling the WD Software Specifying the Number of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file If you overwrite or delete a file by mistake or want to see the file a couple of versions ago the WD SmartWare software has a copy for you You always have the most recent specified number of versions of each file available for retrieves and you can choose to keep from 1 to 25 versions Keeping more versions e Improves your ability to retrieve files from a longer back in time period e Consumes more disk space 1 Click the Settings tab to display the Software Settings screen see Figure 10 on page 24 2 On the Software Settings screen click File History to display the Set File History dialog Set File History Enter the number of backup versions to keep for each file 3 Onthe Set File History dialog a Usethe selection box to specify the number of backup versions that you want to keep for each file from 1 to 25 b Click Apply Specifying a Different Retrieve Folder When you start a retrieve you can choose whether you want to store the retrieved files in either e heir original locations on your computer A Retrieved Content folder By default the WD SmartWare software creates
55. nd other document extensions Mail mail msg pst and other mail extensions Music mp3 wav and other music extensions Movies avi mov mp4 and other movie extensions Pictures gif jpg png and other picture extensions Other Others that do not belong in the five main categories For a complete list of all included file extensions search for answer ID 3644 in the WD Knowledge Base at http support wdc com Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 17 MY PASSPORT USER MANUAL Table 1 Home Tab Functional Description Continued Display Component Description Your computer content Note that gauge continued e The System category shown against a dark gray background includes all of your operating system files that are not available for a category type backup including system files program files applications working files like tmp and log files and any files that are stored in a Temp folder When you select and run file type backup the name of the System category changes to Excluded and it then includes all of the files that were not included in your file backup e Because they change so frequently Outlook pst files are only backed up once every 24 hours This exclusion does not apply to other mail application files Retrieved category also shown against a dark gray background includes the files that you have retrieved from a prior backup They too are not ava
56. necting the Drive Getting Started with the WD Software Connecting the Drive 1 Turn on your computer 2 Connect the drive to your computer as shown in Figure 3 3 Verify that the drive appears under My Computer in Windows Explorer 4 If a Found New Hardware screen appears click Cancel to close it WD software installs the proper driver for your drive Your My Passport drive is now ready to use as an external storage device You can enhance its capabilities by installing the WD software that is on the drive e WD Drive Utilities e WD SmartWare See Getting Started with the WD Software on page 6 Figure 3 Connecting the My Passport Drive CONNECTING THE DRIVE AND GETTING STARTED 5 MY PASSPORT USER MANUAL Getting Started with the WD Software After you have connected the drive to your computer an installation wizard quickly gets you started with the WD software that is on the drive e WD Drive Utilities e WD SmartWare 1 Use your computer s file management utility to open the My Passport drive listing and double click the WD Apps Setup file File Edit View Favorites Tools Help pack d Search IES E x 2 EDk Address Folders Name Size Date Modified Desktop extras File Folder 12 21 2012 1 17 PM E Documents Locale File Folder 12 21 2012 1 17 El Computer My Passport Apps For File Falder 12 21 2012 1 17 PM Se OS
57. ore Actions Update Driver Software Disable Uninstall Scan for hardware changes Launches the Update Driver Software Wizard for the selected device INSTALLING AN SES DRIVER 55 MY PASSPORT USER MANUAL 3 Click Browse my computer for driver software tin de eeu want bo fot cement qol lfuware Seen for updated driver pee eg ee iced dom ELE RR Md peu Pe Dee amp N asa ed phism oe mag 4 Browse to Computer double click the My Passport drive double click the Extras folder and select WD SES Device Driver Browse for driver software on your computer Search for drreer palteame h i ah Let me pick trom list of devioe drivers my comgpubetr Than ind shove compatible with the dice and all direi tolerate wy Che dri the device 5 Click Next 6 When the installation completes click Close Windows has successfully updated your driver software lt WD SES Dee INSTALLING AN SES DRIVER 56 PASSPORT USER MANUAL Compliance and Warranty Information This appendix includes the following topics Regulatory Compliance Environmental Compliance China Warranty Informat
58. ort or hub USB 3 0 and USB 2 0 backward compatible with USB 1 1 When connected to USB 1 1 port or hub a USB 3 0 or USB 2 0 device operates at the USB 1 1 full speed of up to 12 Mbps If your system includes a PCI Express slot you can achieve USB transfer rates by installing a PCI Express adapter card Contact the card manufacturer for installation procedures and more information TROUBLESHOOTING 47 PASSPORT USER MANUAL Installing an SES Driver If you do not install the WD software you need an SES driver installed on Windows computers to keep the hardware popup wizard from displaying every time you connect your My Passport drive to your computer Note The SES Driver is installed automatically when you install the WD software This appendix includes the following topics Installing on Windows XP Computers Installing on Windows Vista Computers Installing on Windows 7 and Windows 8 Computers Installing on Windows XP Computers After you physically connect the drive as shown in Figure 3 on page 5 the Found New Hardware Wizard screen displays Note If Autoplay is enabled two additional screens might appear at the same time as the Found New Hardware Wizard screen If they appear close them You can use the Found New Hardware Wizard to install the SES driver either Automatically if your computer is connected to the Internet e Manually whether your computer is connected to the Internet or not
59. pdates check box to enable or disable the Preferences option Uninstalling the WD Software To uninstall software Click Start gt All Programs gt Western Digital gt WD SmartWare WD SmartWare gt Unistall WD SmartWare WD Drive Utilities WD Apps gt Uninstall WD Drive Utilities You can also use your computer operating system s Add or Remove Programs function to uninstall the WD software Important Uninstalling the WD SmartWare software deletes all existing backup job configurations You must restart the backup job manually after reinstalling the software See Backing Up Files on page 27 MANAGING AND CUSTOMIZING THE SOFTWARE 44 MY PASSPORT USER MANUAL Using the Drive with a Mac The My Passport drive is preformatted as a single NTFS partition for compatibility with all updated Windows operating systems To use the drive on Mac OS X operating systems and to use Time Machine if you want you must reformat the drive to a single HFS J partition This chapter includes the following topics Reformatting the Drive Restoring the WD Software and Disk Image Installing the Drive on Mac Computers Reformatting the Drive CAUTION Reformatting the drive erases all its contents If you have already saved files on the drive be sure to back them up before reformatting it Go to http support wdc com and refer to Knowledge Base answer ID 3865 for information about reformatting the drive
60. r a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state GNU General Public License GPL Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License LGPL collectively GPL Software and not Western Digital s End User License Agreement In accordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from http support wdc com download gpl or obtained on CD for a nominal charge from http support wdc com download gpl or by calling Customer Support within three years of the date of purchase 2 you may re use re distribute and modify the GPL Software 3 with respect solely to the GPL Software no warranty is provided to the extent permitted by applicable law and 4 a copy of the GPL is included herewith may be obt
61. rth South and Central America region 3 years in the Europe the Middle East and Africa region and 3 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http Support wdc com warranty policy asp accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness fo
62. ser Important Appearance of a Caution message indicating that your drive is full means that there is not enough free space on the drive to complete the backup The best long term solution would be to relegate the drive to long term archive storage and a Click the Help tab b Click the WD Store link to view the Western Digital Online Store website Click External Hard Drives and select the best drive to suit your future requirements 10 If you clicked Stop Backup at step 8 the Stop backup confirmation prompt reminds you that the WD SmartWare software runs your backup job in the background so you can continue using your computer for other things during the backup To continue click either Continue Backup to disregard your request and resume the backup e Stop Backup to follow through with your request and stop the backup 11 If you backed up files by category and your computer has more than one internal hard drive or multiple drive partitions repeat the backup procedure for each one BACKING UP FILES 31 MY PASSPORT USER MANUAL Retrieving Files This chapter includes the following topics How the Retrieve Function Works Retrieving Files How the Retrieve Function Works The WD SmartWare software makes it easy for you to retrieve backed up files from your My Passport drive and copy them to either e Their original locations on your computer A special retrieve folder Retrieve is generally a fi
63. stination for retrieved files dialog iT ice Lich oiT Dow Proceed to step 3 on page 34 Select a volume to retrieve from dialog with the available volumes listed in the Backed Up Volumes selection box Backed Up Volumes Original Computer Original Volume MYDESKTOP CA LAPTOP C 1 In this case a In the Backed Up Volumes selection box select the volume that you want to retrieve files from b Click Next to display the Select a destination for retrieved files dialog C Proceed to step 3 on page 34 The Select a volume to retrieve from dialog with nothing listed in the Backed Up Volumes selection box Backed Up Volumes Orginal Computer Original volume You cannot retrieve files from a drive that does not have a backup volume Click the Home tab and return to step 1 b on page 32 to select the My Passport drive that has the files you want to retrieve RETRIEVING FILES 33 MY PASSPORT USER MANUAL 3 the Select a destination for retrieved files dialog IF you want to copy your retrieved files to Their original locations on your computer s internal hard drive THEN select option To the Original Places Note The To the Original Places option is not available if you selected a backup volume from another computer at step 2 on page 32 A retrieved content folder In a Retrieved Content Folder The default folder is Retrieved Contents in the My Do
64. t show this message again for this device Your device will not function until you install driver software Cancel 2 On the Found New Hardware WD SES Device wizard screen click Don t search online 3 At the Install the disc that came with your WD SES Device prompt click don t have the disc Show me other options Dicti Lert plii arng i De Faros the dac dar here sb eer INSTALLING AN SES DRIVER 53 4 Browse to Computer and Double click the Extras folder Select WD SES Device Driver Click Next for solvate of your Saatchi ooh an than T WO GES The for this device has been successtulho installed bera drei spears Per c WO Grir Double click the My Passport drive MY PASSPORT USER MANUAL INSTALLING AN SES DRIVER 54 PASSPORT USER MANUAL Installing on Windows 7 and Windows 8 Computers After you physically connect the drive as shown in Figure 3 on page 5 use the Windows Computer Management utility to install the SES driver 1 Open All Programs an
65. t to register MANAGING AND CUSTOMIZING THE DRIVE 38 MY PASSPORT USER MANUAL 4 Click Registration to display the Registration dialog Registration Register your drive to receive software update notifications and customer support First name Last E mail address PT Required Field Preferred language English United States Yes want to receive communication from WD including software updates for registered products product improvement opportunities and member discounts on WD products WD Privacy Policy the Registration dialog Type your first name in the First name box Type your last name in the Last name box Type your email address in the E mail address box Select your language in the Preferred language box Select or clear the Yes want to receive communication check box to specify whether you want to receive e mail notifications about software updates product enhancements and price discount opportunities Click Register Drive Checking Drive Health The WD Drive Utilities software provides three diagnostic tools to help make sure that your drive is performing well Run the following tests if you are concerned that your drive is not operating properly SMART Status SMART is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected increase in drive temperature noise or read write errors for ex
66. tab displays 19 content gauge home tab displays 18 diagnostics and status checks 39 40 MY PASSPORT USER MANUAL disconnecting from a PC 37 display scroll pointers Home tab dis plays 17 handling precautions 4 icon Home tab displays 16 sleep timer 38 status check 37 Drive formats converting 3 Drive Settings drive erase 41 registration 38 sleep timer 38 E Environmental compliance China 58 Erase Drive dialog 41 Erasing the drive 41 FCC Class information 57 File History button 24 File history dialog 43 Flashing icon alerts 37 Full media scan 40 G GNU general public license 59 GPL software 59 H Handling precautions 4 Hardware 2 Help tab display Contact Us link 25 description 25 functional overview 14 Learning Center topic buttons 25 Online User Manuals link 25 Support link 26 Update Software button 26 WD Store link 26 Home tab displays description 14 drive content gauge 18 drive display scroll pointers 17 drive icon 16 functional overview 13 Internal drive selector box 16 your computer icon 16 your computer s content gauge 17 I ICES 003 NMB 003 compliance 57 Indicator light 3 INDEX 60 Internal drive selector box Home tab dis plays 16 K Kit contents 2 L Launching WD SmartWare software 36 Learning Center topic buttons 25 LED indicator 3 Limited warranty 59 Online support accessing Online User Manuals link 25 Operating systems 2 Physical description 3
67. ve from e Selecting the destination for retrieved files e Selecting the files to retrieve from your My Passport drive See Figure 9 and Table 3 on page 22 for a brief functional description of the Retrieve tab displays WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 21 MY PASSPORT USER MANUAL Backed Up Volumes Selection Box Select a volume to retrieve from display Change Retrieve Folder Box and Browse Button Select a destination for retrieved files display Retrieve Files Option Buttons of ta Retrieve Some Files Selection Box Start Retrieving Cancel Retrieving Toggle Button Select content to retrieve display Figure 9 Retrieve Tab Displays Table 3 Retrieve Tab Functional Description Display Component Description Backed Up Volumes Lists the backed up volumes that are available to retrieve files from selection box on the selected My Passport drive You must select a backup volume before you can click Next to continue with the retrieve operation Change retrieve folder box By default the WD SmartWare software creates and uses a folder and Browse button named Retrieved Contents in the My Documents folder for your user name If you want to specify a different folder use the Browse function and click Apply Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 22 MY PASSPORT USER MANUAL Table 3 Retrieve Tab Functional Description Continued Display Component Retrieve destination
68. ve step process 1 Select the My Passport drive to retrieve files from on the Home screen 2 Select the backup volume that you want to retrieve files from 3 Specify the destination where you want to copy the retrieved files either a special retrieve folder or their original locations Specify what you want to retrieve either individual files folders or everything 5 Retrieve the files Retrieving Files 1 On the Home screen a If your computer has more than one internal hard drive or drive partition use the internal drive selector box under your computer icon to select the one that you want to copy retrieved files to Lo b If you have more than one My Passport drive connected to your computer select the one that has the files you want to retrieve MYTDESKTOP My Passport Essential 2 Click the Retrieve tab to display either the Select a destination for retrieved files dialog Select a volume to retrieve from dialog See Figure 9 on page 22 RETRIEVING FILES 32 IF have Created a single backup on the selected My Passport drive from your computer Created multiple backup volumes on the selected My Passport drive from either e Different internal hard drives or hard drive portions on your computer e Different computers Not run a backup on the selected My Passport drive MY PASSPORT USER MANUAL THEN the WD SmartWare software displays the Select a de

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