Parent Features - Northshore School District
Contents
1. weer VN 7 T Parent Ac t Management Syst aren count Management System SYA VS lunch gt THE SECURE CONVENIENT AND FRIENDLY WAY TO PAY FOR ALL SCHOOL PAYMENTS Parent Account Management System www PayPams com PAMS Lunchroom LLC 560 Sylvan Avenue Englewood Cliffs NJ 07632 Phone 877 726 7586 877 PAMS LUNCH Fax 201 541 1899 Email support pamslunchroom com Parent User Manual Table of Contents Eso Ol gc een eee A et E ron eee See tae pe nen ene ant ae eee 2 Parent FeAtUrE Saiano naa onc totus a a a a as 3 atente Stallone an 3 Meal Account NANA EME A a a 5 1 WIGW ACCOUNU Balan C Onishi nce E AT E A 5 2 NAR Or AV IMIS its aaa 5 3 Schedule Automatic Payments Based on Low Balance cooccccoccccccccncccncncnnos 7 4 Receive Low Balance Email Notifications cooonccccccnnnncononcnnononcnnonnanonnononons 8 5 View Daily Purchases us iia i 9 6 View School Cafeteria Men ea eGieewew chad eu 9 General Account Settings iii erica ati Rael ieee aie estes 10 1 VIEW Payment PISLOMY catacnewaete ieee ca vencccnsuecunentachitse aa 10 2 Edit Biling ItormalON dida dan 10 3 Add Remove Student s to CCOUNE ccccccocnncccocnnncconcnnconononcnnannnnnoncnnnnnnonnnnanoss 11 4 Update Prol 11 5 Change Password asii o ada 12 6 POPOL PASSWOlG iaa rd do n 12 Answers to Parent s Frequently Asked QUEStiONS oooccccccoooccncococcnnccnoconconononnononnnonnanonnononens 13 Parent2. Deli sandwich Mozzarella Sticks 2 30 Pasta with Meathalls Tossed Salad Fruit Choice Garlic Breadstick Milk Choice Veg Wrap Mini Carrots Graham Crackers Fruit amp Milk Choice Ala Carte Caesar Salad Veg Wrap Cashew Chick Curry Wrap Caesar Wrap Croissant Mini Carrots Crispy Chips Fruit Choice Milk Choice Ala Carte Bread Bowl Salad Pasta Salad Deli Sandwich Mini Tacos 2 30 Domino s Pizza Combo 3 00 Fruit Choice Bread Item Milk Choice Stuffed Crust Pizza OR Chicken Cordon Bleu Sandwich Oven Potatoes Dessert Fruit and Milk Choices Sunflower Nuts Mini Catrots Mini Muffin Fruit amp Milk Choice Ala Carte Caesar Salad Deli Sandwich Sushi Buffalo Chicken Strips 230 Hot Vegetable Fruit Choice Bread Dessert Milk Choice Parent User Manual General Account Settings ae MT ACCOUNT SETTINGS Y ABOUT FAMS Payment History Add Students EA SM Payment Preferences 3M Email Notification MW Cafeteria Purchases A Menu Billing Information Update Profile e Change Password Click on My Account Settings from the menu 1 View Payment History Payment History Details Name Amount Department Purchased Date 11 14 2004 9 59 AM Confirmation T8225080 Total 26 15 View Transaction Details Gallant Brian P 25 00 Replenish Account Date RS 9 58 AM Confirmation T32851 Total 26 15 view Transaction Details 25 00 Replenish Accou
3. wa ws wa wa Em preferences or 7 schedule recurring Gallant Brian P__ One Time wa ma fwa was Et r q payments for a Gallant Mathew 3 One Time wa wa wa wa Et articular student click Galo messan onetime wa wa wa wa m on Et Note PAMS recommends a 10 00 minimum balance for triggering automatic payments to replenish the account in advance before balance is too low Food Service Payment Preferences Gavri Jessica M Choose the payment option below and click Apply One Time e Select Recurring i 5 Recurring Automatic Automatic Enter the amount the student s account should reach before it is replenished recommended amount 10 00 e Enter the Minimum Balance 10 00 minimum balance Enter the amount to replenish the account with when it reaches the minimum balance o Enter payment Payment Amount 50 00 amount Enter the Date you would like the Automatic payments to stop For example end of the school year Expiration Date optional 05 31 2005 hd ex rod Choose the credit cardbank account to charge for these payments e Select Billing Billing Method master Card 0547 Method Apply to All students cancel e Select Apply to This Student or Apply to All Students Parent User Manual Name TEREE TE Edit Cone ere eo ee salon erian p Resurine 25 00 20 00 9 21 2005 waster cara osar Eat cancer alone marewa Reca
4. Adding Students Do need a separate account for each student No You may add students from different schools to one account on PAMS Where do obtain my student s ID Number Your student s ID is printed on their ASB card food service meal card or their last report card If you do not have the student s ID number please contact your school s food and nutrition office 425 489 6225 The system says that the student already exists in the system but don t recall adding the student Please contact support pamslunchroom com My child graduated from school How do I remove the student from my PAMS account To remove a student from your account click on Remove next to the student s name Do need to re register if my child moved from one grade school to another No When a child moves from one grade school to another the system updates the account automatically Accessing balance information from 2 PAMS accounts PAMS allows a student to be associated only with one account If more then one person wants to access the same student s account information they must share the user name and password Making Payments Can I view a summary of all the payments made on pamslunchroom com A Parent User Manual Yes Login to www paypams com click Payment History from the My Account Settings drop down menu How long will it take for my payment to reach the school cafeteria Payments made will be availabl
5. User Manual Parent Features Features available for parents Pre pay for student s meals Access account balance Access account history online Receive email notification for low balance status Schedule automatic payments based on meal account balance In order to access these features the parent must register with PAMS Parent Registration How to register with PAMS Parent Account Management System BY A a x PAMS Testimonials from parents school administrators THE SECURE CONVENIENT AND FRIENDLY WAY TO PAY FOR ALL SCHOOL PAYMENTS and WELCOME PayPAMS is the simple safe and secure portal for all your school payment needs Pay for your child s meals school transportation community education amp sporting activities PayPAMS will ensure that your money goes directly to the student s account At PayPAMS parents can set up Automatic Payment Plans View Account Balances and History Receive Automatic Notification on Balance Status amp More SIMPLE SAFE amp SECURE 0 Crea TOUR Already a member User name Password Forgot Password NOT A MEMBER YET REGISTER NOW Home About Info Contact Help 82004 PAMSLunchroom com Terms amp Conditions Privacy Policy Select State Please enter the State of your School District State NM iy Back Select School District Click Select for the right school district or click Revise to try searchin District C
6. e within 1 2 school days at the school cafeteria PAMS recommends paying in advance or setting automatic payment schedule Are there any transaction limits for each payment There is a minimum of 25 00 per payment For example if you are paying for 3 children the minimum amount is still 25 00 My balance is marked in RED indicating that a recent payment is pending Allow 1 2 school days for the balance status to be updated on PAMS My payment did not go through Check you re billing information on PAMS to verify that the information is current How do I receive a refund To receive refunds please contact PAMS If the balance is lower then the payment amount please contact the school district s food and nutrition office Can I use more than one credit card Yes You can keep more then one credit card on file and choose which one to use before you make payments I don t have access to a computer can I still pay by Credit Debit Card Yes You can set up an account on the PAMS Phone System at 1 888 994 5100 where you can make payments set up automatic payments hear student s account balance and more Are there any costs for the service There are no costs to check account balances or payment history Any fee charges will be displayed during the registration and payment process View Account Balance How can know what my student s account balance is You can review account information at any time at www paypams com Click on Accou
7. ethod Master Card 0547 a or Click here to add change billing information Total 1 00 Please note it may take up to a minute for the transaction to be processed e Click Authorize MOMENT AUTE Payment Payment Confirmation Your payment was successful e f payment is Note allow 1 2 school days for your payment to update your account at the school successfull PAMS will Date Confirmation Number Payment Amount Convenience Fee h ransaction Amount provide you 11 14 2004 T6152253 1 00 0 05 1 05 with a confirmation number Click here to get a printable version of this page In addition payment confirmation is sent to the parent by email Dear Dov Abramson Thank you for your payment to Pay PAMS Date Mov 18 2004 35P IM Transaction Murnber 13854309 Payment Details 1 A payment of 1 00 to Food Service for Replenish Account for Test Pamstwro Amount 1 00 Convenience Fee 0 00 Total Amount 1 00 This payment will be reflected on your account at the school within 1 2 school days Parent User Manual Schedule Automatic Payments Based on Low Balance e Select Payment Preferences from buttons at the top of the page There are 2 payment options one time online payments or recurring automatic payments based on low balance Note the default Payment method is set to one time payments RETI Preference Pay Amount lon Balance Expires Bill To Edit To edit payment Gawri Jessicam onetime
8. fo fo orm o o e FE FC e oo View School Cafeteria Menu e Select View Menu e A pop up will appear with a link to school cafeteria s website Burger amp Fries Basket Fruit Choice Burger amp Fries Basket Fruit Choice Burger amp Fries Basket Fruit Choice Bread Dessert Bread Dessert Bread Dessert Bread Dessert Bread Dessert Milk Choice Milk Choice Milk Choice Milk Choice Milk Choice HECKERS Ala Carte Daily French Fries 1 00 Monday Tuesday id Wediesdy Tay Friday O Chicken Patty Zesty Chicken Patty Corn Dogs Hot Pocket Chicken Tenders French Fries French Fries French Fries French Fries French Fries Fruit Choice Fruit Choice Fruit Choice Fruit Choice Fruit Choice Bread Dessert Bread Dessert Bread Dessert Bread Dessert Bread Dessert Milk Choice Milk Choice Milk Choice Milk Choice Milk Choice LAKE STREET MARKET Ala Carte Daily Side Salad 1 55 Monday Tuesday Wednesday Tsay Friday Deli Sandwich Deli Sandwich Chicken Caesar Wrap or Deli Sandwich PB amp J Sandwich amp Burger amp Fries Basket Fruit Choice Burger amp Fries Basket Fruit Choice Mini Carrots Sun Chips Fruit Milk Choice Ala Carte Grilled Chicken Salad Caesar or Veg Wrap Deli Sandwich Onion Rings 2 30 MANGIA Ala Carte Daily Domino s Pizza Slice 1 90 Mixed Vegetables Fruit Choice Fortune Cookie Milk Choice Mini Carrots Pretzels Fruit Choice Milk Choice Ala Carte Chef Salad Pasta Salad
9. food and nutrition office by clicking Here e Enter student information First Name AS Last Name s C or School Select and e Click on Remove next to the student s keypad O name to remove this student ji Student 1D Name School Grade Gallant Brian P Rony High School Grade 12 4 Update Profile e Select Update Profile from My Account Settings e View Update your contact information User Profile See below your current profile information To update re enter the information and click Update indicates required fields User NamefLogin Your First Name Your Last Name Your Middle Name Address 1 Address 2 City State ip Code k Ps Cu ex tata at at RARA Phone Email Re enter Email Update Parent User Manual 5 Change Password Change Password e Select Update Profile from My Account Settings What would you like to Update e Change your password phone password Password Phone Password Both User Name Johni23 Update Password Mew Password Reconfirm Password Update Phone Password New Phone Password Recontirm Phone Password i 6 Forgot Password User name If you are unable to login to PayPams com P 1 Click on the Forgot Password link on the home page of PAMS Forgot Password Forgot Password Please en
10. ion Can edit my settings regarding email notifications You can edit cancel your email notification settings at any time I am not receiving low balance email notifications Please check if your email on PAMS is spelled correctly Note Emails from PAMS are sent from customerservice pamslunchroom com Please check that your email is not set to filter out emails from PAMS received notification only when there was no money left on my child s meal account PAMS recommends that the minimum balance for the notification be set at 10 00 to ensure enough time to replenish the account Changing Contact Information How do I change my email address on my account Click on Update Profile from the My Account Settings drop down menu Changing Login Information How can I change my password Click on Change Password from the My Account Settings drop down menu Security Is my credit debit card and bank information secure on the Internet Yes www paypams com is a secure site which provides full protection of your personal information We maintain physical electronic and procedural safeguards that comply with Federal regulations to guard your personal information Cafeteria Menu Can see the menu and decide which items to buy 15 Parent User Manual some schools offer menu information on the school s website To view your school menu log on to www paypams com click View Menu PAMS Phone Syste
11. ity g another state 1 Goto paypams com 2 Click Register Now 3 Select your state 4 Select your school district Note PAMS can provide district with a link from district s website so parents an go directly to step 5 Parent User Manual User Profile Please fill in the following information to access PayPAMS online services indicates required fields User Name Login john123 Password Re enter Password Your First Name Your Last Name Your Middle Name Address 1 Address 2 City State Zip Code Phone ex HR RRA Email Re enter Email Create Account Cancel Child Nutrition Payment Preferences Welcome to Pay Pams We offer the following features e Pre pay for student s meals from the convenience of your home or office Schedule automatic payments based on meal account balance Access account balance and account history online e Receive email notification for low balance status Click on the Add Students button to access all this and more Add Remove Students Enter student s information to access meal account balance and make payments If you do not have the student s ID number please contact your school s food and nutrition office by clicking Here FirstName ohn LastName Smith School Rony High School and Keypad ID 9898 or Student ID 8798989 EUN E 5 Choose a unique user name and password 6 E
12. m Can I make payments and hear balance information on the phone Yes PAMS offers parents the option to prepay for student s meal accounts and hear balance information by phone What are the features that are available on PAMS phone system PAMS Phone System offers most of the services that are available on www paypams com Parents can register add students to their account hear balance information make payments set automatic payments based on low balance and listen to their last 3 payments If registered on the phone could access my account online You can login to your account on www Paypams com with the login and password you created on the phone You will be prompted to complete your account profile contact information address and email information If l am registered online could make a payment by phone Yes Please call 1 888 994 5100 The system will prompt you for your phone number and phone password If you do not have a phone password enter your zip code To hear balance information or to make payments you will be required to enter the student ID or meal account ID Could I change my phone password Yes On the phone main menu press 4 to change your password You can also change your phone number online Login to www Paypams com using your phone number and password and click on Change Password from the My Account Settings menu What happens if forgot my phone password If you forgot your phone passw
13. nt Date 1 AEC 9 22 AM Confirmation 76152253 Total 1 05 View Transaction Details 1 00 Replenish Account Date 11 11 2004 11 59 PM Confirmation 14382116 Total 0 31 View Transaction Details Gallant Phillip B 0 30 Replenish Account Date 11 11 2004 11 59 PM Confirmation 17593589 Total 0 31 View Transaction Details Gallant Mathew J 0 30 Replenish Account Date 1 ua _ 11 59 PM Confirmation 74320110 Total 0 31 View Transaction Details e Select Payment History from the My Account Settings drop down menu 2 Edit Billing Information Billing Information e Select Billing Information from the My Account i Payment Method Account Name Expiration Date Edit Delete a i Master Card Master Card 0547 03 2006 Edit Remove e To add anew billing method Click Add New Bank Account or Add New Credit Card Note Direct withdrawal payments are not available for all districts e Click Edit to edit expiration date and billing address e To change a credit card number or bank account click on Remove then click on Add New Credit Card 10 Parent User Manual 3 Add Remove Student s to Account Add Remove Students e Select Add Students from My Account Settings Enter student s information to access meal account balance and make payments If you do not have the student s ID number please contact your school s
14. nt Balance What will happen at the end of the school year with the student s balance If your child will continue attending the same school district next year the balance will be automatically credited for the next school year l am a new user why can t view the current balances If this is the first time you added a student s to your account it may take between 1 2 school days for balance information to be updated on PAMS website Can transfer money from one child s account to another No Please contact your school district food and nutrition office Setting up Recurring Automatic Payments 14 Parent User Manual Can set up automatic payments so that when the meal account balance falls below a certain level my account will automatically be charged Yes You can arrange for the system to charge your account automatically when your student s account reaches a pre defined balance threshold You will receive e mail notification each time the automatic charge is made Note PAMS recommends a 10 00 minimum balance for triggering automatic payments to replenish the account in advance before balance is too low Can I edit cancel my automatic payment plan Yes You may edit or cancel your recurring automatic payment plan at any time Click on Payment Preferences Can apply the automatic payment plan only to one student Yes You can apply the automatic payment plan for each student individually Email notificat
15. nter your contact information 7 Click Add Students to continue 8 Enter student information to add a student Parent User Manual Meal Account Management Access account features from the menu l 4 PAYPAM GS E Welcome John Smith Parent Account Management System A o ines AMS hts SHOPPING CART O CHECKOUT X LOGOUT THE SECURE CONVENIENT AND FRIENDLY WAY TO PAY FOR ALL SCHOOL FATMENTS SY MT ACCOUNT SETTINGS M ABOUT PARIS a HELP 3 Pay Now a E Payment Preferences MF Bs Genii A E E A LT 1 View Account Balance e Select Account Balance from buttons at the top of the page e Ifyou are a new registrant it may take up to 24 hours to display balance information 2 Make Payments e Select Make Payments View Balances and Make Payments Name Available Balance Last Update Total Balance Payment Amount Scheduled From School Automatic Payments ET 11 15 2004 O Clair Brittnay R 6 20 11 17 2004 O Neill Katherine J 0 00 11 17 2004 Enter Payment Amount and QQECE ENON e Enter the payment amount e Click on Click here to continue Parent User Manual e Select your Billing Method If veu do not Student Department Item Price have a credit Labber Brian m Food Service Replenish Account 1 00 Edit card on file you Total 1 00 will be prompted to add your credit Click the Authorize Payment button to submit your payment card Billing M
16. ord please call 1 877 726 7586 1 877 PAMS LUNCH 16
17. ring 25 00 s1000 5 0 2005 master cara 0507 Ean concer Gallant Melissa M 25 00 10 00 5431 2005 Master Card 0547 Edit Cancel Gallant Phillip B 25 00 10 00 5 31 2005 Master Card 0547 Edit Cancel e You will receive an email confirming your account settings e To edit your payment preferences click on Edit e To cancel automatic payments click on Cancel 3 Receive Low Balance Email Notifications e Select Email Notification from the menu e Edit your email notification settings Food Service Email Notification PayPAMS offers email notifications when your child s account balance reaches a pre defined amount Please enter the amount that will trigger the email notification Mame On Balance Main Menu Note PAMS recommends that the minimum balance for the notification be set at 10 00 to ensure enough time to replenish the account Parent User Manual View Cafeteria Purchases e Select Cafeteria Purchases e Select date range and student names from the list and click Search e View list of Cafeteria purchases Lunch Ala Cart BreakfastiBreakfast Lunch SNACK MILK Ala Cart Description Item Code eaeoe pee po poo ICI EC ee erem crese fee eo edd Posed Honey bun fee fo o o fp hb fp om emote ed e EC sam fs p p p p pp ppo Festens fo papa pa pa pa fo IO VES oe EC FC FE e EC oew FCT p p FE p e EC Eoo w Seusage a cheese onera exi Jo fo fo ho
18. ter the Email Address you have registered with us so that we can email 2 Enter your email address you instructions for resetting your password indicates required fields Email Address John paypams com Ey Baek PAMS will send you an email with instructions how to reset your password 12 Parent User Manual Answers to Parent s Frequently Asked Questions Registration forgot my password If you previously registered with PAMS and forgot your password click on Forgot Password on the home page of PAMS to reset your password This is the first time registered with PAMS The system says An account already exists with the Username you entered What should do You must register with a unique user name For example john123r PAMS doesn t allow 2 users to have the same user name How will know that I have registered correctly and my payments were successful PAMS will email confirmation regarding registration account settings and payment confirmation The system displays an error that have already registered If the system displays a message that the account exists with the same phone and email but you are not able to reset the password via forgot password please contact support pamslunchroom com I have an account on PAMS but moved to a different school district do need to re register Yes Registration is per district Please contact support pamslunchroom com to remove the old account
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