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User`s Guide - BitDefender

1. TAS 29 USB IMMUNIZER The Autorun feature built into Windows operating systems is a very useful tool that allows computers to automatically execute a file from media connected to it For example software installations can start automatically when a CD is inserted into the optical drive Unfortunately this feature can also be used by malware to automatically launch and infiltrate your computer from rewritable media such as USB flash drives and memory cards connected through card readers Numerous Autorun based attacks have been created in recent years With USB Immunizer you can prevent any NTFS FAT32 or FAT formatted flash drive from automatically executing malware ever again Once an USB device is immunized malware can no longer configure it to run a certain application when the device is connected to a computer running Windows To immunize an USB device follow these steps 1 Connect the flash drive to your computer 2 Browse your computer to locate the removable storage device and right click its icon 3 In the contextual menu point to Bitdefender and select Immunize this drive Note If the drive has already been immunized the message The USB device is protected against autorun based malware will appear instead of the Immunize option To prevent your computer from launching malware from unimmunized USB devices disable the media autorun feature For more information please refer to Using automatic vulnerab
2. 3 In the window that appears select a drive letter to assign to the vault enter the password and click Open You can now perform operations on the drive that corresponds to the desired file vault using Windows Explorer just as you would with a regular drive To add a file to an open vault you can also right click the file point to Bitdefender File Vault and select Add to file vault Keep the vault locked at all times Only open vaults when you need to access them or manage their content To lock a vault right click the corresponding virtual disk drive from My Computer point to Bitdefender File Vault and select Lock Make sure not to delete the bvd vault file Deleting the file also deletes the vault contents For more information about operating with file vaults please refer to File encryption p 118 13 4 How do I remove a file permanently with Bitdefender If you want to remove a file permanently from your system you need to delete the data physically from your hard disk The Bitdefender File Shredder will help you to quickly shred files or folders from your computer using the Windows contextual menu by following these steps 1 Right click the file or folder you want to permanently delete point to Bitdefender and select File Shredder 2 Aconfirmation window appears Click Yes to start the File Shredder wizard Privacy protection 71 Bitdefender Total Security 2016 4 3 Wait for Bitdefend
3. 5 After the update is completed the Bitdefender On demand Antivirus Scanner window appears 6 Click Scan Now select the scan target in the window that appears and click Open to start scanning It is recommended to scan your entire Windows partition Note When working in Rescue Mode you are dealing with Linux type partition names Disk partitions will appear as Sdal probably corresponding to the C Windows type partition Sda2 corresponding to D and so on 7 Wait for the scan to complete If any malware is detected follow the instructions to remove the threat 8 To exit Rescue Mode right click in an empty area of the desktop select Exit in the menu that appears and then choose whether to reboot or shut down the computer 33 2 What to do when Bitdefender finds viruses on your computer You may find out there is a virus on your computer in one of these ways You scanned your computer and Bitdefender found infected items on it A virus alert informs you that Bitdefender blocked one or multiple viruses on your computer In such situations update Bitdefender to make sure you have the latest malware signatures and run a System Scan to analyze the system As soonas the system scan is over select the desired action for the infected items Disinfect Delete Move to quarantine Warning If you suspect the file is part of the Windows operating system or that it is not an infected file do not follow these steps an
4. Intrusion Detection Antispam Ransomware Protection File Encryption Tune Up Every time an event occurs a dot can be noticed on the J icon at the top of the Bitdefender interface A list of events is available for each a To find out information about a particular event in the list click the icon and select Events from the drop down menu Event details are displayed in the right side of the window Each event comes with the following information a short description the action Bitdefender took on it when it happened and the date and time when it occurred Options may be provided to take further action if needed You can filter events by their importance and in the order they happened There are three types of events filtered by their importance each type indicated by a specific icon Critical events indicate critical issues You should check them immediately m Warning events indicate non critical issues You should check and fix them when you have the time m Information events indicate successful operations To view the events that occurred in a period of time select the desired period from the corresponding field To help you easily manage logged events each section of the Events window provides options to delete or mark as read all events in that section 4 4 Autopilot For all the users who want nothing more from their security solution than to be protected without being bothered Bitdefender Total S
5. Fixing issues p 14 Autopilot allows you to engage the Autopilot and enjoy completely silent security For detailed information please refer to Autopilot p 17 Profiles allows you to work play games or watch movies by saving time configuring the system to postpone maintenance tasks For detailed information please refer to Profiles p 168 5 2 2 Action buttons Using action buttons you can quickly access your Bitdefender Central account and launch important tasks The action buttons available in this area are Go to Bitdefender Central Access your Bitdefender Central account to verify your subscriptions and perform security tasks on the devices you manage Quick Scan Run a quick scan to make sure your computer is clean of viruses Vulnerability Scan Scan your computer for vulnerabilities to make sure that all installed applications along with the Operating System are updated and properly functioning Safepay Open Bitdefender Safepay to protect your sensitive data while proceeding online transactions Startup Optimizer Decrease your system boot time by excluding unnecessary applications from running at startup OneClick Optimizer Free disk space fix registry errors and protect your privacy by deleting files that may no longer be useful with a single click on a button Update Update your Bitdefender to make sure that you have the latest malware signatures Bitdefender int
6. Setting up user accounts comes in handy when the PC is used by both parents and children a parent can set up accounts for each child Choose which operating system you have to find out how to create Windows accounts Windows 7 1 Log on to your computer as an administrator N Click Start click Control Panel and then click User Accounts wo Click Create a new account gt Type the name for the user You can use the person s full name first name or a nickname Then click Next 5 For the account type click Standard and then Create Account Limited accounts are appropriate for children because they cannot make system wide changes or install certain applications 6 Your new account will have been created and you will see it listed in the Manage Accounts screen Windows 8 and Windows 8 1 1 Log on to your computer as an administrator 2 Point your mouse to the upper right corner of the screen click Settings and then click Change PC settings 3 Click Users in the left side menu and then click Add a user You can create either a Microsoft account or a Local account Read the description of each account type and follow the on screen instructions to create a new account Windows 10 1 Log on to your computer as an administrator 2 Click Start then click Settings 3 Select Accounts then select Family amp other Parental Advisor 67 Bitdefender Total Security 2016 TAS 4
7. 16 1 3 Configuring the real time protection settings Advanced users might want to take advantage of the scan settings Bitdefender offers You can configure the real time protection settings in detail by creating a custom protection level To configure the real time protection settings follow these steps Click the icon in the lower left corner of the Bitdefender interface Select the Protection tab Click the Antivirus module then select the Shield tab Click Custom Configure the scan settings as needed nat WYN Click OK to save the changes and close the window Information on the scan options You may find this information useful If you are not familiar with some of the terms check them in the glossary You can also find useful information by searching the Internet Scan options for accessed files You can set Bitdefender to scan all accessed files or applications program files only Scanning all accessed Antivirus protection 85 Bitdefender Total Security 2016 ek files provides best protection while scanning applications only can be used for better system performance By default both local folders and network shares are subject to on access scanning For better system performance you can exclude network locations from on access scanning Applications or program files are far more vulnerable to malware attacks than other types of files This category includes the following
8. Bitdefender TOTAL SECURITY 2016 USER S GUIDE der Total Security 2016 ws Bitdefender Total Security 2016 User s Guide Publication date 09 23 2015 Copyright 2015 Bitdefender Legal Notice All rights reserved No part of this book may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or by any information storage and retrieval system without written permission from an authorized representative of Bitdefender The inclusion of brief quotations in reviews may be possible only with the mention of the quoted source The content can not be modified in any way Warning and Disclaimer This product and its documentation are protected by copyright The information in this document is provided on an as is basis without warranty Although every precaution has been taken in the preparation of this document the authors will not have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in this work This book contains links to third party Websites that are not under the control of Bitdefender therefore Bitdefender is not responsible for the content of any linked site If you access a third party website listed in this document you will do so at your own risk Bitdefender provides these links only as a convenience and the inclusion of the link does
9. p 108 Each button from the Bitdefender toolbar will be explained below Settings opens a window where you can configure the antispam filters and the toolbar settings Antispam 108 Bitdefender Total Security 2016 _ z TAS Is Spam indicates that the selected e mail is spam The e mail will be moved immediately to the Spam folder If the antispam cloud services are activated the message is sent to Bitdefender Cloud for further analysis Not Spam indicates that the selected e mail is not spam and Bitdefender should not have tagged it The e mail will be moved from the Spam folder to the Inbox directory If the antispam cloud services are activated the message is sent to Bitdefender Cloud for further analysis Important The amp Not Spam button becomes active when you select a message marked as SPAM by Bitdefender normally these messages are located in the Spam folder Add Spammer adds the sender of the selected e mail to the Spammers list You may need to click OK to acknowledge The e mail messages received from addresses in the Spammers list are automatically marked as spam 2 Add Friend adds the sender of the selected e mail to the Friends list You may need to click OK to acknowledge You will always receive e mail messages from this address no matter what they contain 2s Spammers opens the Spammers list that contains all the e mail addresses from which you don t want to receive messages r
10. 1 Click Start go to Control Panel and select System and Security 2 Go to Windows Firewall and click Allow a program through Windows Firewall 3 Select File and Printer Sharing check box In Windows 8 and Windows 8 1 1 From the Windows Start screen locate Control Panel for example you can start typing Control Panel directly in the Start screen and then click its icon 2 Click System and Security go to Windows Firewall and select Allow an app through Windows Firewall 3 Select File and Printer Sharing check box and click OK In Windows 10 1 Type Allow an app through Windows Firewall in the search box from the taskbar and click its icon 2 Click Change settings Solving common issues 182 Bitdefender Total Security 2016 _ z TAS 3 In the Allowed apps and features list select the File and Printer Sharing check box and click OK If another firewall program is used please refer to its documentation or help file General conditions that may prevent using or connecting to the shared printer You may need to log on to a Windows administrator account to access the shared printer Permissions are set for the shared printer to allow access to specific computer and users only If you are sharing your printer check the permissions set for the printer to see if the user on the other computer is allowed access to the printer If you are trying to connect to a shared printer check with t
11. Click Add someone else on this PC 5 You can create either a Microsoft account or a Local account Read the description of each account type and follow the on screen instructions to create a new account Note Now that you have added new user accounts you can create passwords for the accounts 12 7 How to remove a child profile If you want to remove an existent child profile follow these steps 1 Go to https central bitdefender com 2 Log in to your account using your e mail address and password 3 Click Parental Advisor to access the dashboard 4 Click the icon from the child s profile you want to delete and then choose Remove Parental Advisor 68 Bitdefender Total Security 2016 4 TAS 13 PRIVACY PROTECTION 13 1 How do I make sure my online transaction is secure To make sure your online operations remain private you can use the browser provided by Bitdefender to protect your transactions and home banking applications Bitdefender Safepay is a secured browser designed to protect your credit card information account number or any other sensitive data you may enter while accessing different online locations To keep your online activity secure and private follow these steps 1 Click the Safepay action button from the Bitdefender interface 2 Click the El button to access the Virtual Keyboard 3 Use the Virtual Keyboard when typing sensitive information such as your passwords 13 2 What
12. For more information about how to configure Ransomware Protection to protect your system from ransomware attacks please refer to Ransomware Protection p 136 5 3 2 Privacy In the Privacy tab you can encrypt your private data protect your online transactions keep secure your browsing experience and protect your children by viewing and restricting their online activity Bitdefender interface 29 Bitdefender Total Security 2016 _ z TAS The modules you can manage in the Privacy panel are Data protection The Data protection module lets you delete files permanently Click File Shredder under the Data Protection module to start a wizard that will allow you to completely eliminate files from your system For more information on configuring Data protection please refer to Data protection p 117 Password Manager Bitdefender Password Manager helps you keep track of your passwords protects your privacy and provides a secure browsing experience From the Password Manager module you can select the following tasks Open Wallet opens the existing Wallet database Lock Wallet locks the existing Wallet database Export Wallet allows you to save the existing database to a location on your system Create new Wallet starts a wizard that will allow you to create a new Wallet database For more information about configuring Password Manager please refer to Password Manager protection for your cr
13. For more information about the Bitdefender installation process please refer to Installing your Bitdefender product p 5 8 3 Where can I download my Bitdefender product from You can install Bitdefender from the installation disc or using the web installer you can download on your computer from the Bitdefender Central platform Note Before running the kit it is recommended to remove any antivirus solution installed on your system When you use more than one security solution on the same computer the system becomes unstable To install Bitdefender from the Bitdefender Central account follow these steps 1 Access your Bitdefender Central account 2 Select the My Devices panel 3 In the My Devices window click INSTALL Bitdefender 4 Choose Windows then choose one of the two available options want to install Bitdefender On this device Select Bitdefender Total Security 2016 from the Product to be installed list then click Download to continue want to install Bitdefender On another device Select Bitdefender Total Security 2016 from the Product to be installed list Type an e mail address in the corresponding field then click SEND 5 Run the Bitdefender product you have downloaded 8 4 How do I use my Bitdefender subscription after a Windows upgrade This situation appears when you upgrade your operating system and you want to continue using your Bitdefender subscription Installation 49 Bi
14. Once the upgrade to Bitdefender Total Security 2016 is complete you are asked to log in into your Bitdefender Central account 2 Type your login credentials and click SIGN IN 3 A notification informing you that a subscription was created appears on your account screen The created subscription will be valid for the remaining days on your license key and for the same number of users Devices that are using previous Bitdefender versions and are registered with the license key you have converted to a subscription need to register the product with the same Bitdefender Central account Bitdefender was not previously installed on the system 1 As soon as the installation process is complete you are asked to log in into your Bitdefender Central account 2 Type your login credentials and click SIGN IN 3 Select the My Subscriptions panel 4 Click the Add License Key button and type your license key Subscriptions 54 Bitdefender Total Security 2016 Zale 5 A subscription with the same availability and number of users of your license key is associated to your account Subscriptions 55 Bitdefender Total Security 2016 TAS 10 BITDEFENDER CENTRAL 10 1 How do I log in to Bitdefender Central using another online account You have created a new Bitdefender Central account and you want to use it from now on To successfully use another account follow these steps 1 Click the a icon at the top of the Bi
15. Profiles 169 Bitdefender Total Security 2016 3 4 5 TAS Click the Profiles module then click the Configure button from the Work profile area In the Work profile window click the Applications list link Click Add to add a new application to the Applications list A new window appears Browse to the application s executable file select it and click OK to add it to the list 31 2 Movie Profile Displaying high quality video content such as high definition movies requires significant system resources Movie Profile adjusts system and product settings so you can enjoy an uninterrupted and seamless movie experience Configuring Movie Profile To configure the actions to be taken while in Movie Profile 1 2 3 4 Profiles Click the Q icon in the lower left corner of the Bitdefender interface Select the Tools tab Click the Profiles module In the Profiles Settings window click the Configure button from the Movie profile area Choose the system adjustments you would like to be applied by checking the following options Boost performance on video players Optimize product settings for Movie profile Postpone background programs and maintenance tasks Postpone Windows Automatic Updates Adjust power plan settings for movies Click Save to save the changes and close the window 170 Bitdefender Total Security 2016 z TAS Manually adding video players to the Movie Profil
16. TAS CDs DVDs USB storage devices such as flash pens and external hard drives mapped remote network drives You can configure automatic scan separately for each category of storage devices Automatic scan of mapped network drives is off by default 16 3 1 How does it work When it detects a removable storage device Bitdefender starts scanning it for malware in the background provided automatic scan is enabled for that type of device A Bitdefender scan E icon will appear in the system tray You can click this icon to open the scan window and to see the scan progress If Autopilot is on you will not be bothered about the scan The scan will only be logged and information about it will be available in the Events window If Autopilot is off 1 You will be notified through a pop up window that a new device has been detected and it is being scanned 2 In most cases Bitdefender automatically removes detected malware or isolates infected files into quarantine If there are unresolved threats after the scan you will be prompted to choose the actions to be taken on them Note Take into account that no action can be taken on infected or suspicious files detected on CDs DVDs Similarly no action can be taken on infected or suspicious files detected on mapped network drives if you do not have the appropriate privileges 3 When the scan is completed the scan results window is displayed to inform you if you can safely a
17. Untrusted Completely block network and Internet traffic through the respective adapter Permission Select one of the available permissions Permission Desoription Allow The specified application will be allowed network Internet access under the specified circumstances Deny The specified application will be denied network Internet access under the specified circumstances In the Advanced tab you can customize the following settings Custom Local Address Specify the local IP address and port the rule applies to Firewall 130 Bitdefender Total Security 2016 Ba n TAS Custom Remote Address Specify the remote IP address and port the rule applies to Direction Select from the menu the traffic direction the rule applies to Direction Description Outbound The rule applies only for the outgoing traffic Inbound The rule applies only for the incoming traffic Both The rule applies in both directions Protocol Select from the menu the IP protocol the rule applies to if you want the rule to apply to all protocols select Any If you want the rule to apply to TCP select TCP If you want the rule to apply to UDP select UDP if you want the rule to apply to a specific protocol type the number assigned to the protocol you want to filter in the blank edit field Note IP protocol numbers are assigned by the Internet Assigned Numbers Authority IANA You can find the complete list of assigned IP pr
18. b Find Bitdefender Total Security 2016 and select Uninstall c Click Remove in the window that appears and then select I want to reinstall it d Click Next to continue e Wait for the uninstall process to complete then reboot your system In Windows 8 and Windows 8 1 a From the Windows Start screen locate Control Panel for example you can start typing Control Panel directly in the Start screen and then click its icon b Click Uninstall a program or Programs and Features c Find Bitdefender Total Security 2016 and select Uninstall d Click Remove in the window that appears and then select I want to reinstall it e Click Next to continue f Wait for the uninstall process to complete then reboot your system In Windows 10 a Click Start then click Settings b Click the System icon in the Settings area then select Installed apps Solving common issues 178 Bitdefender Total Security 2016 _ z ek c Find Bitdefender Total Security 2016 and select Uninstall d Click Uninstall again to confirm your choice e Click Remove in the window that appears and then select I want to reinstall it f Click Next to continue g Wait for the uninstall process to complete then reboot your system 3 Reinstall your Bitdefender product If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 205 32 3 I can no longer use an
19. etc If you use a proxy connection instead of a direct Internet connection you must select this option and configure the proxy settings The settings can be imported from the default browser or you can enter them manually Click Install to confirm your preferences and begin the installation If you change your mind click the corresponding Use default button Step 3 Installation in progress Wait for the installation to complete Detailed information about the progress is displayed Critical areas on your system are scanned for viruses the latest versions of the application files are downloaded and installed and the Bitdefender services are started This step can take a couple of minutes Step 4 Installation completed A summary of the installation is displayed If any active malware was detected and removed during the installation a system reboot may be required Click OK to continue Installing your Bitdefender product 10 Bitdefender Total Security 2016 z TAS Step 5 Bitdefender Central After you complete the initial setup the Bitdefender Central window appears A Bitdefender Central account is required in order to activate the product and use its online features For more information please refer to Bitdefender Central p 38 Proceed according to your situation already have a Bitdefender Central account Type the e mail address and the password of your Bitdefender Central account then click
20. or those of your trusted partners To delete an item from the list click the corresponding Remove link To delete all entries from the list click the Clear List button You can save the Friends list to a file so that you can use it on another computer or after reinstalling the product To save the Friends list click the Antispam 111 Bitdefender Total Security 2016 _ z TAS Save button and save it to the desired location The file will have a bwl extension To load a previously saved Friends list click the Load button and open the corresponding bwl file To reset the content of the existing list when loading a previously saved list select Overwrite current list Click OK to save the changes and close the window 17 5 Configuring the Spammers List The Spammers list is a list of all the e mail addresses from which you don t want to receive messages regardless of their content Any e mail message received from an address contained in the Spammers list will be automatically marked as SPAM without further processing To configure and manage the Spammers list if you are using Microsoft Outlook Outlook Express Windows Mail Thunderbird click Spammers button on the Bitdefender antispam toolbar integrated into your mail client Alternatively follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Under the Antispam module select
21. you will be prompted to insert your master password when you access the computer Ask for my master password when I open my browsers and apps you will be prompted to insert your master password when you access a browser or an application Automatically lock Wallet when leave my PC unattended you will be prompted to insert your master password when you return to your computer after 15 minutes Important Be sure to remember your master password or keep a record of it in a safe place If you forget the password you will have to reinstall the program or contact Bitdefender for support Password Manager protection for your credentials 148 Bitdefender Total Security 2016 TAS Improve your experience To select the browsers or the applications where you want to integrate Password Manager follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Privacy tab 3 Click the Password Manager module then select the Plugins tab Check an application to use Password Manager and improve your experience Internet Explorer Mozilla Firefox Google Chrome Safepay Skype Yahoo Messenger Configuring the Autofill The Autofill feature makes it easy for you to connect with your favorite websites or to log in with your online accounts The first time you enter your login credentials and personal information into your web browser they are automatically secured
22. 2 Bitdefender Support Forum The Bitdefender Support Forum provides Bitdefender users with an easy way to get help and to help others Online resources 207 Bitdefender Total Security 2016 4 TAS If your Bitdefender product does not operate well if it cannot remove specific viruses from your computer or if you have questions about the way it works post your problem or question on the forum Bitdefender support technicians monitor the forum for new posts in order to assist you You may also get an answer or a solution from a more experienced Bitdefender user Before posting your problem or question please search the forum for a similar or related topic The Bitdefender Support Forum is available at http forum bitdefender com in 5 different languages English German French Spanish and Romanian Click the Home amp Home Office Protection link to access the section dedicated to consumer products 35 3 HOTforSecurity Portal HOTforSecurity is a rich source of computer security information Here you can learn about the various threats your computer is exposed to when connected to the Internet malware phishing spam cyber criminals New articles are posted regularly to keep you up to date with the latest threats discovered the current security trends and other information on the computer security industry The HOTforSecurity web page is http www hotforsecurity com Online resources 208 Bitdefender Total Sec
23. Antivirus Update Browser Security You can configure the alert system to best serve your security needs by choosing which specific issues to be informed about Follow these steps 1 Click the a icon at the top of the Bitdefender interface and select General Settings from the drop down menu 2 In the General Settings window select the Advanced tab 3 Click the Configure status alerts link 4 Click the switches to turn on or off status alerts according to your preferences 4 3 Events Bitdefender keeps a detailed log of events concerning its activity on your computer Whenever something relevant to the security of your system or data happens a new message is added to the Bitdefender Events in a similar way to a new e mail appearing in your Inbox Events are a very important tool in monitoring and managing your Bitdefender protection For instance you can easily check if the update was successfully performed if malware was found on your computer etc Additionally you can take further action if needed or change actions taken by Bitdefender To access the Events log follow these steps 1 Click the A icon at the top of the Bitdefender interface and select Events from the drop down menu Messages are grouped according to the Bitdefender module whose activity they are related to Update The basics 16 Bitdefender Total Security 2016 _ z TAS Antivirus Web Protection Vulnerability Firewall
24. Bitdefender interface and select Events from the drop down menu 2 In the Events window select Antivirus from the corresponding drop down menu This is where you can find all malware scan events including threats detected by on access scanning user initiated scans and status changes for automatic scans 3 In the events list you can check what scans have been performed recently Click an event to view details about it 4 To open a scan log click View log If you want to run again the same scan click the Rescan button Scanning with Bitdefender 62 Bitdefender Total Security 2016 _ z TAS 12 PARENTAL ADVISOR 12 1 How do I protect my children from online threats Bitdefender Parental Advisor allows you to restrict access to the Internet and to specific applications preventing your children from viewing inappropriate content whenever you are not around To configure the Parental Advisor follow these steps 1 Create limited standard Windows user accounts for your children to use For more information please refer to How do I create Windows user accounts p 67 2 Make sure you are logged on to the computer with an administrator account Only users with administrative rights on the system system administrators can access and configure Parental Advisor 3 Configure Parental Advisor for the Windows user accounts your children use a Click the icon in the lower left corner of the Bitdefen
25. Bitdefender offices The Bitdefender offices are ready to respond to any inquiries regarding their areas of operation both in commercial and in general matters Their respective addresses and contacts are listed below Contact information 209 Bitdefender Total Security 2016 p At U S A Bitdefender LLC 6301 NW 5th Way Suite 4300 Fort Lauderdale Florida 33309 Phone office amp sales 1 954 776 6262 Sales sales bitdefender com Technical support http www bitdefender com support consumer html Web http www bitdefender com Germany Bitdefender GmbH TechnoPark Schwerte Lohbachstrasse 12 D 58239 Schwerte Office 49 2304 9 45 162 Fax 49 2304 9 45 169 Sales vertrieb bitdefender de Technical support http www bitdefender de support consumer html Web http www bitdefender de Spain Bitdefender Espana S L U C Bail n 7 3 D 08010 Barcelona Fax 34 93 217 91 28 Phone 34 902 19 07 65 Sales comercial bitdefender es Technical support http www bitdefender es support consumer html Website http www bitdefender es Romania BITDEFENDER SRL Complex DV24 Building A 24 Delea Veche Street Sector 2 Bucharest Fax 40 21 2641799 Sales phone 40 21 2063470 Sales e mail sales bitdefender ro Contact information 210 Bitdefender Total Security 2016 _ TAS Technical support http www bitdefender ro support consumer html Website http www bitdefender ro
26. By default the rules apply to any network You can manually create rules or edit existing rules to filter an application s network or Internet access through a specific adapter for example a wireless network adapter Protocol the IP protocol the rule applies to By default the rules apply to any protocol Permission whether the application is allowed or denied access to the network or Internet under the specified circumstances To manage the rules use the buttons above the table Add rule opens a window where you can create a new rule Firewall 129 Bitdefender Total Security 2016 Remove rule deletes the selected rule Reset rules opens a window where you can choose to remove the current set of rules and restore the default ones Adding editing application rules To add or edit an application rule click the Add rule button above the table or click a current rule A new window appears Proceed as follows In the Settings tab you can apply the following changes Program Path Click Browse and select the application the rule applies to Network Type Select the type of network the rule applies to You can change the type by opening the Network Type drop down menu and selecting one of the available types from the list Trusted Disable the firewall for the respective adapter Home Office Allow all traffic between your computer and computers in the local network Public All traffic is filtered
27. Internet access 1 Access your Bitdefender Central account Make sure that you are logged in with your credentials 2 Select the Parental Advisor panel Parental Advisor 152 Bitdefender Total Security 2016 z FAS 3 In the My Children window that appears you can manage and configure the Parental Advisor profiles for each device From your Bitdefender interface 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Privacy tab 3 Under the Parental Advisor module select Configure You are redirected to the Bitdefender Central web page Make sure that you are logged in with your credentials 4 Select the Parental Advisor panel 5 In the My Children window that appears you can manage and configure the Parental Advisor profiles for each device Note Make sure you are logged on to the computer with an administrator account Only users with administrative rights on the system system administrators can access and configure Parental Advisor 27 2 Adding your child s profile To start monitoring your child s activities you need to configure a profile and install the Bitdefender Parental Advisor Agent on devices he uses To add your child s profile to Parental Advisor 1 Access the Parental Advisor panel from your Bitdefender Central account 2 3 Click ADD PROFILE on the right side of the My Devices window Set specific information in the corresponding fields s
28. The password allows you to open store data on and close a vault while maintaining its security While a vault is open you can add new files access current files or change them Physically the vault is a file stored on the local hard drive having the bvd extension Although the physical files representing the vaulted drives can be accessed from a different operating system such as Linux the information stored on them cannot be read because it is encrypted File vaults can be managed from the Bitdefender window or by using the Windows contextual menu and logical drive associated with the vault 20 1 Managing file vaults To manage your file vaults from Bitdefender follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Privacy tab 3 Click the File Encryption module The existing file vaults appear in the My Vaults window 20 2 Creating file vaults To create a new vault 1 Click the Add button 2 In the Start fresh area click Create new 3 Specify the location and the name of the vault file Click Browse select the location of the vault and save the vault file under the desired name Type the name of the vault file on the disk in the corresponding fields File encryption 118 TAS 4 Choose a drive letter from the corresponding menu When you open the vault a virtual disk drive labeled with the selected letter appears in My Computer 5 If you want
29. United Arab Emirates Dubai Internet City Building 17 Office 160 Dubai UAE Sales phone 00971 4 4588935 00971 4 45891 86 Sales e mail mena sales bitdefender com Technical support http www bitdefender com support consumer html Website http www bitdefender com Contact information 211 Bitdefender Total Security 2016 _ z TAS Glossary Activation code Is a unique key that can be bought from retail and used to activate a specific product or service An activation code enables the activation of a valid subscription for a certain period of time and number devices and can also be used to extend a subscription with the condition to be generated for the same product or service ActiveX ActiveX is a model for writing programs so that other programs and the operating system can call them ActiveX technology is used with Microsoft Internet Explorer to make interactive Web pages that look and behave like computer programs rather than static pages With Activex users can ask or answer questions use push buttons and interact in other ways with the Web page ActiveX controls are often written using Visual Basic Active X is notable for a complete lack of security controls computer security experts discourage its use over the Internet Advanced persistent threat Advanced persistent threat APT exploits vulnerabilities of systems to steal important information to deliver it to the source Big groups such as orga
30. View issues to find out more details From here you can manually fix issues that are affecting the security of your devices Protection From this window you can remotely run a Quick or a System Scan on your devices Click the SCAN button to start the process You can also check when the last scan was performed on the device and a report of the latest scan with the most important information is available For more information about these two scan processes please refer to Running a System Scan p 90 and to Running a Quick Scan p 90 Optimizer Here you can remotely improve a device s performance by rapidly scanning detecting and cleaning useless files Click the START button and then select the areas you want to optimize Click again the START button to begin the optimization process For more details about this feature please refer to Optimizing your system speed with a single click p 165 Anti Theft In case of misplaced theft or loss with the Anti Theft feature you can locate your device and take remote actions Click LOCATE to find out the position of the device The last known position will be displayed along with the time and date For more details about this feature please refer to Device Anti Theft p 161 Vulnerability To check a device for vulnerabilities as missing Windows updates outdated applications or weak passwords click the SCAN button in the Vulnerability tab Vulnerabilitie
31. a subscription or renew it by selecting a subscription card Note You can have one or more subscriptions on your account provided that the subscriptions are for different products 6 2 2 Add a new device If your subscription covers more that one device you can add a new device and install your Bitdefender Total Security 2016 on it as follows 1 Access your Bitdefender Central account N Select the My Devices panel In the My Devices window click INSTALL Bitdefender Choose Windows then choose one of the two available options A want to install Bitdefender On this device Select Bitdefender Total Security 2016 from the Product to be installed list then click Download to continue want to install Bitdefender On another device Select Bitdefender Total Security 2016 from the Product to be installed list Type an e mail address in the corresponding field then click SEND Bitdefender Central 39 Bitdefender Total Security 2016 TAS 5 Wait for the download to complete then run the installer 6 2 3 Renew subscription If you did not opt out for automatically renewing your Bitdefender subscription you can manually renew it by following these steps 1 Access your Bitdefender Central account 2 Select the My Subscriptions panel 3 Select the desired subscription card 4 Click Renew to continue A web page opens in your web browser where you can renew your Bitdefender subscripti
32. are interested in 27 2 3 Configuring the General Settings By default when Parental Advisor is enabled your children s activities are logged To receive e mail notifications follow these steps 1 Access the Parental Advisor panel from your Bitdefender Central account Click the icon on the top right corner Enable the corresponding option to receive activity reports Enter the e mail address where the e mail notifications are to be sent Adjust the frequency by selecting weekly or monthly nn fF OUN Receive e mail notifications for the following Blocked websites Blocked apps Blocked IM contact SMS from a blocked contact Parental Advisor 155 Bitdefender Total Security 2016 TAS Call received from a blocked phone number Removal of Parental Advisor Facebook app 7 Click Save 27 2 4 Editing a profile To edit an existing profile 1 Access your Bitdefender Central account 2 Select the Parental Advisor panel 3 Click the icon on the desired profile card and then select Edit 4 After customizing the desired settings select Save 27 2 5 Removing a profile To remove an existing profile 1 Access your Bitdefender Central account 2 Select the Parental Advisor panel 3 Click the icon on the desired profile card and then select Remove 27 3 Configuring Parental Advisor profiles To start monitoring your child a profile needs to be assigned to the device
33. article helps you troubleshoot the following problems concerning the Bitdefender Antispam filtering operation A number of legitimate e mail messages are marked as spam Many spam messages are not marked accordingly by the antispam filter The antispam filter does not detect any spam message 32 11 1 Legitimate messages are marked as spam Legitimate messages are marked as spam simply because they look like spam to the Bitdefender antispam filter You can normally solve this problem by adequately configuring the Antispam filter Solving common issues 186 Bitdefender Total Security 2016 _ z TAS Bitdefender automatically adds the receivers of your e mail messages to a Friends List The e mail messages received from the contacts in the Friends list are considered to be legitimate They are not verified by the antispam filter and thus they are never marked as spam The automatic configuration of the Friends list does not prevent the detection errors that may occur in these situations You receive a lot of solicited commercial mail as a result of subscribing on various websites In this case the solution is to add the email addresses from which you receive such e mail messages to the Friends list A significant part of your legitimate mail is from people to whom you never e mailed before such as customers potential business partners and others Other solutions are required in this case If you are using
34. as running out of memory Glossary 214 Bitdefender Total Security 2016 _ z TAS False positive Occurs when a scanner identifies a file as infected when in fact it is not Filename extension The portion of a filename following the final point which indicates the kind of data stored in the file Many operating systems use filename extensions e g Unix VMS and MS DOS They are usually from one to three letters some sad old OSes support no more than three Examples include c for C source code ps for PostScript txt for arbitrary text Heuristic Arule based method of identifying new viruses This method of scanning does not rely on specific virus signatures The advantage of the heuristic scan is that it is not fooled by a new variant of an existing virus However it might occasionally report suspicious code in normal programs generating the so called false positive Internet Protocol A routable protocol in the TCP IP protocol suite that is responsible for IP addressing routing and the fragmentation and reassembly of IP packets Java applet A Java program which is designed to run only on a web page To use an applet on a web page you would specify the name of the applet and the size length and width in pixels that the applet can utilize When the web page is accessed the browser downloads the applet from a server and runs it on the user s machine the client Applets differ from applications in that
35. close the window Indicate detection errors If you are using a supported mail client you can easily correct the antispam filter by indicating which e mail messages should not have been marked as spam Doing so helps improve the efficiency of the antispam filter Follow these steps 1 Open your mail client N Go to the junk mail folder where spam messages are moved wo Select the legitimate message incorrectly marked as spam by Bitdefender Click the Add Friend button on the Bitdefender antispam toolbar to add the sender to the Friends list You may need to click OK to acknowledge You will always receive e mail messages from this address no matter what they contain aS 5 Click the amp Not Spam button on the Bitdefender antispam toolbar normally located in the upper part of the mail client window The e mail message will be moved to the Inbox folder 32 11 2 Many spam messages are not detected If you are receiving many spam messages that are not marked as spam you must configure the Bitdefender antispam filter so as to improve its efficiency Try the following solutions 1 If you are using one of the mail clients Bitdefender integrates into indicate undetected spam messages Solving common issues 188 Bitdefender Total Security 2016 TAS Note Bitdefender integrates into the most commonly used mail clients through an easy to use antispam toolbar For a complete list of supporte
36. contact them directly in order to provide you with the uninstall guidelines 3 Reboot your system in normal mode and reinstall Bitdefender You have already followed the steps above and the situation is not solved To solve this follow these steps 1 Reboot your system and enter in Safe Mode To find out how to do this please refer to How do I restart in Safe Mode p 81 2 Use the System Restore option from Windows to restore the computer to an earlier date before installing the Bitdefender product 3 Reboot the system in normal mode and contact our support representatives for help as described in section Asking for help p 205 Solving common issues 195 Bitdefender Total Security 2016 TAS 33 REMOVING MALWARE FROM YOUR SYSTEM Malware can affect your system in many different ways and the Bitdefender approach depends on the type of malware attack Because viruses change their behavior frequently it is difficult to establish a pattern for their behavior and their actions There are situations when Bitdefender cannot automatically remove the malware infection from your system In such cases your intervention is required Bitdefender Rescue Mode p 196 What to do when Bitdefender finds viruses on your computer p 198 How do I clean a virus in an archive p 199 How do I clean a virus in an e mail archive p 200 What to do if I suspect a file as being danger
37. content Messages from your friends are not labeled as spam even if the content resembles spam Note Any mail coming from an address contained in the Friends list will automatically be delivered to your Inbox without further processing To configure and manage the Friends list if you are using Microsoft Outlook Outlook Express Windows Mail Thunderbird click the Friends button on the Bitdefender antispam toolbar Alternatively follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Under the Antispam module select Manage Friends To add an e mail address select the E mail address option enter the address and then click Add Syntax name domain com To add all the e mail addresses from a specific domain select the Domain name option enter the domain name and then click Add Syntax domain com domain com and domain com all the received e mail messages from domain com will reach your Inbox regardless of their content domain all the received e mail messages from domain no matter the domain suffixes will reach your Inbox regardless of their content com all the received e mail messages having the domain suffix com will reach your Inbox regardless of their content It is recommended to avoid adding entire domains but this may be useful in some situations For example you can add the e mail domain of the company you work for
38. eee 108 17 3 Using the antispam toolbar in your mail client window 108 17 3 1 Indicating detection errors 0 6 eee ene ees 109 17 3 2 Indicating undetected spam messages 00 0c eee 110 17 3 3 Configuring toolbar settings n sanana c ccc ence eee eee 110 17 4 Configuring the Friends List 20 0 cc cece cece eee eee eee 111 17 5 Configuring the Spammers List 0 000 c cece eee eee aee 112 17 6 Configuring the local antispam filters 0 0 c cece eee eee 113 17 7 Configuring the cloud settings 20 0 0 c cece eee eee 114 18 Web Protection 0 ccc cece cece cece nen e eect ee aeneneeeenes 115 18 1 Bitdefender alerts in the browser 00 0c cect eee teens 116 19 Data protection 2 6 e rai a ED da 117 19 1 Deleting files permanently 0 c ccc ccc ec eeeeen eee eeee 117 20 File encrypti n osis scoakdanouier ness Gases Sovrh somone shower do hans 118 20 1 Managing file vaults 0 0 cece nett eee enna ees 118 20 2 Creating file vaults 0 cece nce teen nett eee nne 118 20 3 Opening file vaults 0 0 nnna nananana naaa 119 20 4 Adding files to vaults 0 0 0 nnana naaa aaeeea e ene e eens 120 20 5 Locking vaults 2 0 0 0 ccc eee enn e eee ene e eens 120 20 6 Removing files from vaults 20 0 0c cece cence eee ene eens 121 20 7 Changing vault password 0 0 c ccc cece e
39. firewall protection To turn firewall protection on or off follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Click the Firewall module then click the Firewall switch Firewall 127 Bitdefender Total Security 2016 TAS Warning Because it exposes your computer to unauthorized connections turning off the firewall should only be a temporary measure Turn the firewall back on as soon as possible 22 2 Managing firewall rules 22 2 1 General rules Whenever data is transmitted over the Internet certain protocols are used The general rules allow you to configure the protocols over which traffic is allowed By default general rules are not displayed when you open Firewall To edit the rules follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Click the Firewall module 4 In the Firewall window select the Rules tab 5 Check the Show general rules box in the left lower corner of the window The default rules are displayed To edit the priority of a rule click the corresponding arrow in the Permission column and select Allow or Deny DNS over UDP TCP Allow or deny DNS over UDP and TOP By default this type of connection is allowed Sending E mails Allow or deny sending e mails over SMTP By default this type of connection is allowed Web Browsin
40. have an account choose to create a new account using the corresponding button Note You may also enter aname for your device If you link more than one device to your account this will help you identify the devices more easily 4 Tap Link 5 Select the profile of the child you wish to monitor from the list and tap Continue Alternatively tap Add new child to create a new profile and fill in the required fields 6 Activate device administrator rights for the app by tapping Activate This will prevent your child from uninstalling the Parental Advisor Agent 27 2 2 Monitoring the child s activity Bitdefender helps you keep track of what your children are doing online Parental Advisor 154 Bitdefender Total Security 2016 TAS In this way you can always find out exactly what websites they have visited what applications they have used or what activities have been blocked by the Parental Advisor Depending on the settings you make the reports may contain detailed information for each event such as The status of the event The notification severity The device name The date and time when the event occurred To monitor the Internet traffic the accessed applications or the Facebook activity for your child follow these steps 1 Access the Parental Advisor panel from your Bitdefender Central account 2 Select the desired device card In the Timeline window you can view the information you
41. hour permanently or until a system restart Display hidden objects in Windows To find out how to do this please refer to How do I display hidden objects in Windows p 79 Restore the file from the Quarantine area a Click the icon in the lower left corner of the Bitdefender interface b Select the Protection tab c Click the Antivirus module then select the Quarantine tab d Select the file and click Restore Add the file to the Exclusions list To find out how to do this please refer to How do I exclude a folder from being scanned p 60 5 Turn on the Bitdefender real time antivirus protection Contact our support representatives so that we may remove the detection signature To find out how to do this please refer to Asking for help p 205 Scanning with Bitdefender 61 Bitdefender Total Security 2016 TAS 11 7 How do I check what viruses Bitdefender detected Each time a scan is performed a scan log is created and Bitdefender records the detected issues The scan log contains detailed information about the logged scanning process such as scanning options the scanning target the threats found and the actions taken on these threats You can open the scan log directly from the scan wizard once the scan is completed by clicking Show Log To check a scan log or any detected infection at a later time follow these steps 1 Click the a icon at the top of the
42. how to configure Bitdefender to protect your web activity please refer to Web Protection p 115 Bitdefender interface 28 Bitdefender Total Security 2016 z TAS Vulnerability The Vulnerability module helps you to keep up to date the operating system and the applications you regularly use Click Vulnerability Scan under the Vulnerability module to start identifying critical Windows updates applications updates and weak passwords belonging to Windows accounts For more information on configuring vulnerability protection please refer to Vulnerability p 123 Firewall The firewall protects you while you are connected to networks and the Internet by filtering all connection attempts For more information about firewall configuration please refer to Firewall p 127 Intrusion Detection Intrusion Detection analyzes system and network activities for unusual behavior and possible attacks For more information about how to configure Intrusion Detection to protect your system and network activity please refer to Intrusion Detection p 135 Antispam The Bitdefender antispam module ensures your Inbox stays free of unwanted e mails by filtering POP3 mail traffic For more information about the antispam protection please refer to Antispam p 106 Ransomware Protection The Ransomware Protection module ensures that your personal files stay protected from attacks of online Black Hands
43. identifies old and useless system files Registry Cleanup identifies invalid or outdated references in the Windows Registry Privacy Cleanup identifies temporary Internet files and cookies browser cache and history The number of found issues is displayed It is recommended to review them before proceeding with the cleaning process Click Optimize to continue Tune Up 165 Bitdefender Total Security 2016 b Cc ek System optimization Wait for Bitdefender to finish optimizing your system Issues This is where you can view the operation result If you want comprehensive information on the optimization process click the View detailed report link Or quicker click the OneClick Optimizer action button from the Bitdefender interface 30 2 Optimizing your PC s boot time Extended system startup is a real problem due to applications that are set to run without being necessary Waiting several minutes for a system to boot can cost you valuable time and productivity The Startup Optimizer window displays what applications are running during system startup and lets you manage their behavior at this step To start the Startup Optimizer process follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Tools tab 3 Under the Tune Up module select Startup Optimizer a Tune Up Select applications You can see a list of the applications that are ru
44. in the Bitdefender Malware Signature Database Bitdefender will automatically attempt to remove the malware code from the infected file and reconstruct the original file This operation is referred to as disinfection Files that cannot be disinfected are moved to quarantine in order to contain the infection Quarantined files cannot be executed or opened therefore the risk of getting infected disappears For more information please refer to Managing quarantined files p 102 Important For particular types of malware disinfection is not possible because the detected file is entirely malicious In such cases the infected file is deleted from the disk Suspicious files Files are detected as suspicious by the heuristic analysis Suspicious files cannot be disinfected because no disinfection routine is available They will be moved to quarantine to prevent a potential infection By default quarantined files are automatically sent to Bitdefender Labs in order to be analyzed by the Bitdefender malware researchers If malware presence is confirmed a signature is released to allow removing the malware Archives containing infected files Archives that contain only infected files are deleted automatically If an archive contains both infected and clean files Bitdefender will attempt to delete the infected files provided it can reconstruct the archive with the clean files If archive reconstruction is not possible you wil
45. in the Taskbar window 3 Click the Select which icons appear on the taskbar link in the Notifications amp actions window 4 Enable the switch next to Bitdefender Agent Bitdefender interface 24 Bitdefender Total Security 2016 Ba A TAS If you double click this icon Bitdefender will open Also by right clicking the icon a contextual menu will allow you to quickly manage the Bitdefender product Show opens the main window of Bitdefender About opens a window where you can see information about Bitdefender and where to look for help in case something unexpected appears View security issues helps you remove current security vulnerabilities If the option is unavailable there are no issues to be fixed For Show About to fix security issues Show Security Widget Update Now Show Security Report detailed information please refer to Fixing issues p 14 Hide Show Security Widget enables disables Security Widget Tray Icon Update Now starts an immediate update You can follow the update status in the Update panel of the main Bitdefender window Show Security Report opens a window where you can see a weekly status and recommendations for your system You can follow the recommendations to improve your system security The Bitdefender system tray icon informs you when issues affect your computer or how the product operates by displaying a
46. into the Wallet To configure the Autofill settings follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Privacy tab 3 Click the Password Manager module then select the Autofill settings tab 4 Configure the following options Autofill login credentials Autofill login credentials every time the credentials are inserted automatically into the browser Password Manager protection for your credentials 149 Bitdefender Total Security 2016 z eo Let me choose when want to autofill my login credentials you can choose when to autofill the credentials into the browser Configure how Password Manager secures your credentials Save credentials automatically in Wallet the login credentials and other identifiable information such as your personal and credit card details are automatically saved and updated into the Wallet Ask me every time you will be asked every time if you want to add your credentials to the Wallet Do not save will update the information manually the credentials can be added only manually into the Wallet Autofill forms Prompt my fill options when visit a page with forms a popup with the fill options will appear every time Bitdefender detects that you want to perform an online payment or to sign up Manage the Password Manager information from your browser You can easily manage the Password Manager details d
47. mail or junk newsgroup postings Generally known as any unsolicited e mail Glossary 218 Bitdefender Total Security 2016 2 ae Spyware Any software that covertly gathers user information through the user s Internet connection without his or her knowledge usually for advertising purposes Spyware applications are typically bundled as a hidden component of freeware or shareware programs that can be downloaded from the Internet however it should be noted that the majority of shareware and freeware applications do not come with spyware Once installed the spyware monitors user activity on the Internet and transmits that information in the background to someone else Spyware can also gather information about e mail addresses and even passwords and credit card numbers Spyware s similarity to a Trojan horse is the fact that users unwittingly install the product when they install something else A common way to become a victim of spyware is to download certain peer to peer file swapping products that are available today Aside from the questions of ethics and privacy spyware steals from the user by using the computer s memory resources and also by eating bandwidth as it sends information back to the spyware s home base via the user s Internet connection Because spyware is using memory and system resources the applications running in the background can lead to system crashes or general system instability Startup items Any fi
48. one of the mail clients Bitdefender integrates into indicate detection errors Note Bitdefender integrates into the most commonly used mail clients through an easy to use antispam toolbar For a complete list of supported mail clients please refer to Supported e mail clients and protocols p 108 Add contacts to Friends List If you are using a supported mail client you can easily add the senders of legitimate messages to the Friends list Follow these steps 1 In your mail client select an e mail message from the sender that you want to add to the Friends list 2 Click the Add Friend button on the Bitdefender antispam toolbar 3 You may be asked to acknowledge the addresses added to the Friends list Select Don t show this message again and click OK You will always receive e mail messages from this address no matter what they contain If you are using a different mail client you can add contacts to the Friends list from the Bitdefender interface Follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface Solving common issues 187 Bitdefender Total Security 2016 z TAS 2 Select the Protection tab 3 Under the Antispam module select Manage Friends A configuration window appears 4 Type the e mail address you always want to receive e mail messages from and then click Add You can add as many e mail addresses as you want 5 Click OK to save the changes and
49. product version The basics 23 Bitdefender Total Security 2016 TAS 5 BITDEFENDER INTERFACE Bitdefender Total Security 2016 meets the needs of computer beginners and very technical people alike Its graphical user interface is designed to suit each and every category of users To see the status of the product and perform essential tasks the Bitdefender system tray icon is available at any time The main window gives you access to important product information the program modules and lets you perform common tasks From the main window you can access the Bitdefender modules for detailed configuration and advanced administrative tasks and manage the product s behavior using Autopilot and Profiles If you want to keep a constant eye on essential security information and have quick access to key settings add the Security Widget to your desktop 5 1 System tray icon To manage the entire product more quickly you can use the Bitdefender Ed icon in the system tray Note The Bitdefender icon may not be visible at all times To make the icon appear permanently follow these steps In Windows 7 Windows 8 and Windows 8 1 1 Click the arrow Elin the lower right corner of the screen 2 Click Customize to open the Notification Area Icons window 3 Select the option Show icons and notifications for the Bitdefender Agent icon In Windows 10 1 Right click the taskbar and select Properties 2 Click Customize
50. protection If you notice that Active Threat Control detects legitimate applications often you should set a more permissive protection level To adjust the Active Threat Control protection drag the slider along the scale to set the desired protection level Use the description on the right side of the scale to choose the protection level that better fits your security needs Note As you set the protection level higher Active Threat Control will require fewer signs of malware like behavior to report a process This will lead to a higher number of applications being reported and at the same time to an increased likelihood of false positives clean applications detected as malicious 16 6 4 Managing excluded processes You can configure exclusion rules for trusted applications so that Active Threat Control does not block them if they perform malware like actions Active Threat Control will continue to monitor excluded applications If an excluded application is detected to perform suspicious activities the event will simply be logged and reported to Bitdefender Cloud as detection error To manage Active Threat Control process exclusions follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Click the Antivirus module then select the Exclusions tab Antivirus protection 104 Bitdefender Total Security 2016 TAS 4 Click the Excluded processe
51. select General Settings from the drop down menu 2 In the General Settings window select the General Settings tab 3 Turn on Password protection by clicking the corresponding switch The basics 21 Bitdefender Total Security 2016 4 TAS 4 Enter the password in the two fields and then click OK The password must be at least 8 characters long Once you have set a password anyone trying to change the Bitdefender settings will first have to provide the password Important Be sure to remember your password or keep a record of it in a safe place If you forget the password you will have to reinstall the program or to contact Bitdefender for support To remove password protection follow these steps 1 Clickthe a icon at the top of the Bitdefender interface and select General Settings from the drop down menu 2 In the General Settings window select the General Settings tab 3 Turn off password protection by clicking the switch Enter the password and then click OK Note To modify the password for your product click the Change password link 4 7 Anonymous usage reports By default Bitdefender sends reports containing information about how you use it to Bitdefender servers This information is essential for improving the product and can help us offer you a better experience in the future Please note that these reports will contain no confidential data such as your name or IP address and that they will not
52. special symbol as follows i Critical issues are affecting the security of your system They require your immediate attention and must be fixed as soon as possible Non critical issues are affecting the security of your system You should check and fix them when you have the time E Bitdefender Autopilot is engaged If Bitdefender is not working the system tray icon appears on a gray background E This usually happens when the license key expires It can also occur when the Bitdefender services are not responding or when other errors affect the normal operation of Bitdefender 5 2 Main window The main Bitdefender window allows you to perform common tasks quickly fix security issues view information about product operation and access Bitdefender interface 25 Bitdefender Total Security 2016 Ba n TAS the panels from where you configure the product settings Everything is just a few clicks away The window is organized in two main areas Upper toolbar This is where you can check your computer s security status configure the Bitdefender behavior in special cases and access important tasks Action buttons area This is where you can access the Bitdefender Central dashboard account and run different tasks to keep your system protected and running at optimal speed The icon in the lower left corner of the main interface gives you access to the product modules so you can start the configuration of the product setting
53. start an update do any of the following Open the Bitdefender interface and click the Update action button Right click the Bitdefender E icon in the system tray and select Update now The Update module will connect to the Bitdefender update server and it will check for updates If an update is detected you will be asked to confirm it or the update will be performed automatically depending on the update settings Important It may be necessary to restart the computer when you have completed the update We recommend doing it as soon as possible You can also perform updates remotely on your devices provided that they are turned on and connected to the internet To remotely update Bitdefender on a device follow these steps 1 Access your Bitdefender Central account 2 Select the My Devices panel 3 Click the icon on the desired device card then select Update 7 3 Turning on or off automatic update To turn on or off automatic update follow these steps Keeping Bitdefender up to date 44 Bitdefender Total Security 2016 TAS 1 Click the ll icon at the top of the Bitdefender interface and select General Settings from the drop down menu 2 In the General Settings window select the Update tab 3 Click the switch to turn on or off the automatic update 4 A warning window appears You must confirm your choice by selecting from the menu how long you want the automatic update to be disabled You can disable
54. startup will be restored to their default startup settings Tune Up 167 Bitdefender Total Security 2016 TAS 31 PROFILES Daily job activities watching movies or playing games may cause system slow down especially if they are running simultaneously with Windows update processes and maintenance tasks With Bitdefender you can now choose and apply your preferred profile which makes system adjustments suited to increase the performance of specific installed applications Bitdefender provides the following profiles Work Profile Movie Profile Game Profile If you decide to not use Profiles a default profile called Standard is enabled and it brings no optimization to your system According to your activity the following product settings are applied when a profile is activated All Bitdefender alerts and pop ups are disabled Automatic Update is postponed Scheduled scans are postponed Search Advisor is disabled Intrusion Detection is set to the Permissive protection level Special offers and product notifications are disabled According to your activity the following system settings are applied when a profile is activated Windows Automatic Updates are postponed Windows alerts and pop ups are disabled Unnecessary background programs are suspended Visual effects are adjusted for best performance Maintenance tasks are postponed Power plan settings are adjusted Profile
55. system requirements Bitdefender will not be installed or if installed it will not work properly and it will cause system slowdowns and instability For a complete list of system requirements please refer to System requirements p 3 Log on to the computer using an Administrator account Remove any other similar software from the computer Running two security programs simultaneously may affect their operation and cause major problems with the system Windows Defender will be disabled during the installation Disable or remove any firewall program that may be running on the computer Running two firewall programs simultaneously may affect their operation and cause major problems with the system Windows Firewall will be disabled during the installation It is recommended that your computer be connected to the Internet during the installation even when installing from a CD DVD If newer versions of the application files included in the installation package are available Bitdefender can download and install them Preparing for installation 2 Bitdefender Total Security 2016 TAS 2 SYSTEM REQUIREMENTS You may install Bitdefender Total Security 2016 only on computers running the following operating systems Windows 7 with Service Pack 1 Windows 8 Windows 8 1 Windows 10 Before installation make sure that your computer meets the minimum system requirements Note To find out the Windows operati
56. taken on them For more information please refer to Antivirus Scan Wizard p 94 How do I schedule a scan You can set your Bitdefender product to start scanning important system locations when you are not in the front of the computer Scanning with Bitdefender 58 Bitdefender Total Security 2016 4 TAS To schedule a scan follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Under the Antivirus module select Manage Scans 4 Choose the scan type that you want to schedule System Scan or Quick Scan then click Scan Options Alternatively you can create a scan type to suit your needs by clicking New custom task 5 Enable the Schedule switch Select one of the corresponding options to set a schedule At system startup Once Periodically In the Scan targets window you can select the locations you want to be scanned 11 4 How do I create a custom scan task If you want to scan specific locations on your computer or to configure the scanning options configure and run a customized scan task To create a customized scan task proceed as follows 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Under the Antivirus module select Manage Scans 4 Click New custom task In the Basic tab enter a name for the scan and select the locations to be scanned 5 If yo
57. the corresponding field then click SEND 5 Wait for the download to complete then run the installer Validating the installation Bitdefender will first check your system to validate the installation If your system does not meet the minimum requirements for installing Bitdefender you will be informed of the areas that need improvement before you can proceed Installing your Bitdefender product 5 Bitdefender Total Security 2016 Be TAS If an incompatible antivirus program or an older version of Bitdefender is detected you will be prompted to remove it from your system Please follow the directions to remove the software from your system thus avoiding problems occurring later on You may need to reboot your computer to complete the removal of detected antivirus programs The Bitdefender Total Security 2016 installation package is constantly updated Click Yes when prompted in order to allow Bitdefender to download the files ensuring you are installing the very latest version of the software Note Downloading the installation files can take a long time especially over slower Internet connections Once the installation is validated the setup wizard will appear Follow the steps to install Bitdefender Total Security 2016 Step 1 Bitdefender installation The Bitdefender installation screen lets you choose what type of installation you want to perform For a completely hassle free installation experience just click t
58. the path to be excluded and the type of scanning you want them to Antivirus protection 101 Bitdefender Total Security 2016 Cae TAS be excluded from as needed Make the necessary changes then click Modify 5 To turn off scan exclusions use the corresponding switch 16 5 Managing quarantined files Bitdefender isolates the malware infected files it cannot disinfect and the suspicious files in a secure area named quarantine When a virus is in quarantine it cannot do any harm because it cannot be executed or read By default quarantined files are automatically sent to Bitdefender Labs in order to be analyzed by the Bitdefender malware researchers If malware presence is confirmed a signature is released to allow removing the malware In addition Bitdefender scans the quarantined files after each malware signature update Cleaned files are automatically moved back to their original location To check and manage quarantined files follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Click the Antivirus module then select the Quarantine tab 4 Quarantined files are managed automatically by Bitdefender according to the default quarantine settings Though not recommended you can adjust the quarantine settings according to your preferences Rescan quarantine after virus definitions update Keep this option turned on to automatically scan quarantin
59. the product using the latest version To solve this situation 1 Download the installation file a Access your Bitdefender Central account Installation 51 Bitdefender Total Security 2016 _ z ne b Select the My Devices panel c In the My Devices window click INSTALL Bitdefender d Choose Windows then choose one of the two available options want to install Bitdefender On this device Select Bitdefender Total Security 2016 from the Product to be installed list then click Download to continue want to install Bitdefender On another device Select Bitdefender Total Security 2016 from the Product to be installed list Type an e mail address in the corresponding field then click SEND 2 Locate and double click the installer to start the installation process For more information about the Bitdefender installation process please refer to Installing your Bitdefender product p 5 8 5 How do I repair Bitdefender If you want to repair your Bitdefender Total Security 2016 from the Windows start menu follow these steps In Windows 7 1 Click Start and go to All Programs 2 Find Bitdefender Total Security 2016 and select Uninstall 3 Click Repair in the window that appears This will take several minutes 4 You will need to restart the computer to complete the process In Windows 8 and Windows 8 1 1 From the Windows Start screen locate Control Panel for example you can start typi
60. themselves but they can be just as destructive One of the most insidious types of Trojan horse is a program that claims to rid your computer of viruses but instead introduces viruses onto your computer The term comes from a story in Homer s Iliad in which the Greeks give a giant wooden horse to their foes the Trojans ostensibly as a peace offering But after the Trojans drag the horse inside their city walls Greek soldiers sneak out of the horse s hollow belly and open the city gates allowing their compatriots to pour in and capture Troy Update A new version of a software or hardware product designed to replace an older version of the same product In addition the installation routines for updates often check to make sure that an older version is already installed on your computer if not you cannot install the update Bitdefender has it s own update module that allows you to manually check for updates or let it automatically update the product Virus Glossary A program or piece of code that is loaded onto your computer without your knowledge and runs against your will Most viruses can also replicate themselves All computer viruses are manmade A simple virus that can copy itself over and over again is relatively easy to produce Even such a simple virus is dangerous because it will quickly use all available memory and bring the system to a halt An even more 220 Bitdefender Total Security 2016 RAEN dangerou
61. to register a second PC To install Bitdefender on a second computer follow these steps 1 Access your Bitdefender Central account 2 Select the My Devices panel 3 In the My Devices window click INSTALL Bitdefender 4 Choose Windows then choose one of the two available options want to install Bitdefender On this device From the Product to be installed list select Bitdefender Total Security 2016 then click Download to continue want to install Bitdefender On another device Select Bitdefender Total Security 2016 from the Product to be installed list Type an e mail address in the corresponding field then click SEND 5 Run the Bitdefender product you have downloaded Wait until the installation process is completed and close the window The new device on which you have installed the Bitdefender product will apear in the Bitdefender Central dashboard 8 2 When should I reinstall Bitdefender In some situations you may need to reinstall your Bitdefender product Typical situations when you would need to reinstall Bitdefender include the following you have reinstalled the operating system you have purchased a new computer you want to change the display language of the Bitdefender interface Installation 48 Bitdefender Total Security 2016 _ z TAS To reinstall Bitdefender you can use the installation disc you purchased or download a new version from your Bitdefender Central account
62. to system tray Minimizes the scan window to the system tray Double click the Bitdefender icon to open it Specify the action to be taken if no threats are found c Click OK to save the changes and close the window 6 If you want to set a schedule for your scan task use the Schedule switch in the Basic window Select one of the corresponding options to set a schedule At system startup Once Periodically 7 Click Start Scan and follow the Antivirus Scan wizard to complete the scan Depending on the locations to be scanned the scan may take a while At the end of the scan you will be prompted to choose the actions to be taken on the detected files if any 8 If you want to you can quickly rerun a previous custom scan by clicking the corresponding entry in the available list Information on the scan options You may find this information useful If you are not familiar with some of the terms check them in the glossary You can also find useful information by searching the Internet Scan files You can set Bitdefender to scan all types of files or applications program files only Scanning all files provides best protection while scanning applications only can be used to perform a quicker scan Applications or program files are far more vulnerable to malware attacks than other types of files This category includes the following file extensions 386 a6p ac accda accdb accdc accde accdp accdr accdt accd
63. user 6 Click OK to save the changes and close the window Bitdefender will use the available proxy settings until it manages to connect to the Internet 15 5 Am using a 32 bit or a 64 bit version of Windows To find out if you have a 32 bit or a 64 bit operating system follow these steps In Windows 7 1 Click Start 2 Locate Computer on the Start menu 3 Right click Computer and select Properties 4 Look under System in order to check the information about your system In Windows 8 and Windows 8 1 Useful Information 78 Bitdefender Total Security 2016 _ z TAS 1 From the Windows Start screen locate Computer for example you can start typing Computer directly in the Start screen and then right click its icon 2 Select Properties in the bottom menu 3 Look in the System area to see your system type In Windows 10 1 Type System in the search box from the taskbar and click its icon 2 Look in the System area to find information about your system type 15 6 How do I display hidden objects in Windows These steps are useful in those cases where you are dealing with a malware situation and you need to find and remove the infected files which could be hidden Follow these steps to display hidden objects in Windows 1 Click Start go to Control Panel In Windows 8 and Windows 8 1 From the Windows Start screen locate Control Panel for example you can start typing Control Panel
64. using the corresponding switch non A WwW NY Click the Excluded extensions link In the window that appears you can manage the file extensions excluded from scanning 7 Add exclusions by following these steps a Click the Add button located at the top of the exclusions table b Enter the extensions that you want to be excluded from scanning separating them with semicolons Here is an example txt avi jjpg c By default all files with the specified extensions are excluded from both on access and on demand scanning To change when to apply the exclusion select one of the other options d Click Add 8 Click OK to save the changes and close the window 16 4 3 Managing scan exclusions If the configured scan exclusions are no longer needed it is recommended that you delete them or disable scan exclusions To manage scan exclusions follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Click the Antivirus module then select the Exclusions tab Use the options in the Files and folders section to manage scan exclusions 4 To remove or edit scan exclusions click one of the available links Proceed as follows To remove an entry from the table select it and click the Remove button To edit an entry from the table double click it or select it and click the Edit button A new window appears where you can change the extension or
65. when you have received several spam messages from the same e mail address Follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface Solving common issues 189 Bitdefender Total Security 2016 _ z TAS 2 Select the Protection tab 3 Under the Antispam module select Manage Spammers A configuration window appears 4 Type the spammer s e mail address and then click the Add You can add as many e mail addresses as you want 5 Click OK to save the changes and close the window 32 11 3 Antispam filter does not detect any spam message If no spam message is marked as spam there may be a problem with the Bitdefender Antispam filter Before troubleshooting this problem make sure it is not caused by one of the following conditions Antispam protection might be turned off To verify the antispam protection status click the arrow in the lower left corner of the Bitdefender interface select the Protection tab click the Antispam module and check the switch in the Settings window If Antispam is turned off this is what is causing your problem Click the switch to turn on your antispam protection The Bitdefender Antispam protection is available only for e mail clients configured to receive e mail messages via the POP3 protocol This means the following E mail messages received via web based e mail services such as Yahoo Gmail Hotmail or other are not filtered for spam by Bi
66. you can use several online resources to find a solution or an answer At the same time you can contact the Bitdefender Customer Care team Our support representatives will answer your questions in a timely manner and will provide you with the assistance you need The Solving common issues p 175 section provides the necessary information regarding the most frequent issues you may encounter when using this product If you do not find an answer to your question in the provided resources you can contact us directly Contact us directly from your Bitdefender product p 205 Contact us through our online Support Center p 206 Contact us directly from your Bitdefender product If you have a working Internet connection you can contact Bitdefender for assistance directly from the product interface Follow these steps 1 Click the a icon at the top of the Bitdefender interface and select Help amp Support from the drop down menu 2 You have the following options Product Documentation Access our database and search for the necessary information Contact Support Use the Contact Support button to launch the Bitdefender Support Tool and contact the Customer Care Department You can navigate through the wizard using the Next button To exit the wizard click Cancel a Select the agreement check box and click Next b Complete the submission form with the necessary data i Enter your e mail address A
67. you will be prompted to choose the actions to be taken on them Or quicker click the Quick Scan action button from the Bitdefender interface 16 2 3 Running a System Scan The System Scan task scans the entire computer for all types of malware threatening its security such as viruses spyware adware rootkits and others Note Because System Scan performs a thorough scan of the entire system the scan may take a while Therefore it is recommended to run this task when you are not using your computer Before running a System Scan the following are recommended Make sure Bitdefender is up to date with its malware signatures Scanning your computer using an outdated signature database may prevent Bitdefender from detecting new malware found since the last update For more information please refer to Keeping Bitdefender up to date p 43 Shut down all open programs Antivirus protection 90 Bitdefender Total Security 2016 _ z FAS If you want to scan specific locations on your computer or to configure the scanning options configure and run a custom scan For more information please refer to Configuring a custom scan p 91 To run a System Scan follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Under the Antivirus module select System Scan 4 Follow the Antivirus Scan wizard to complete the scan Bitdefender wil
68. 016 _ z TAS 15 USEFUL INFORMATION 15 1 How do I test my antivirus solution To make sure that your Bitdefender product is properly running we recommend you using the Eicar test The Eicar test allows you to check your antivirus protection using a safe file developed for this purpose To test your antivirus solution follow these steps 1 Download the test from the official webpage of the EICAR organization http www eicar org 2 Click the Anti Malware Testfile tab 3 Click Download on the left side menu 4 From Download area using the standard protocol http click the eicar com test file 5 You will be informed that the page you are trying to access contains the EICAR Test File not a virus If you click I understand the risks take me there anyway the download of the test will begin and a Bitdefender pop up will inform you that a virus was detected Click More details to find out more information about this action If you do not receive any Bitdefender alert we recommend you to contact Bitdefender for support as described in section Asking for help p 205 15 2 How do I remove Bitdefender If you want to remove your Bitdefender Total Security 2016 follow these steps In Windows 7 1 Click Start go to Control Panel and double click Programs and Features 2 Find Bitdefender Total Security 2016 and select Uninstall 3 Select Remove and then select want to permanently remove it
69. 35 Bitdefender Total Security 2016 _ z TAS 5 5 1 Checking the Security Report The Security Report uses an issue tracking system to detect and inform you about the issues that may affect the security of your computer and data Detected issues include important protection settings that are turned off and other conditions that can represent a security risk Using the report you can configure specific Bitdefender components or take preventive actions to protect your computer and your private data To check the Security Report follow these steps 1 Access the report Click the EA icon at the top of the Bitdefender interface and then select Security Report from the drop down menu Right click the Bitdefender icon in the system tray and select Show Security Report Once a report is complete you will receive a pop up notification Click Show to access the security report A web page will open on your web browser where you can view the generated report 2 Take a look at the top of the window to see the overall security status 3 Check our recommendations at the bottom of the page The color of the security status area changes depending on the detected issues and different messages are displayed The area is colored green There are no issues to fix Your computer and data are protected The area is colored yellow Non critical issues are affecting the security of your system You should check and fix them whe
70. 4 Click Next to continue Useful Information 75 Bitdefender Total Security 2016 _ z TAS 5 Wait for the uninstall process to complete then reboot your system In Windows 8 and Windows 8 1 1 From the Windows Start screen locate Control Panel for example you can start typing Control Panel directly in the Start screen and then click its icon 2 Click Uninstall a program or Programs and Features 3 Find Bitdefender Total Security 2016 and select Uninstall 4 Select Remove and then select I want to permanently remove it 5 Click Next to continue 6 Wait for the uninstall process to complete then reboot your system In Windows 10 1 Click Start then click Settings 2 Click the System icon in the Settings area then select Installed apps 3 Find Bitdefender Total Security 2016 and select Uninstall 4 Click Uninstall again to confirm your choice 5 Select Remove and then select want to permanently remove it 6 Click Next to continue 7 Wait for the uninstall process to complete then reboot your system 15 3 How do I automatically shut down the computer after the scan is over Bitdefender offers multiple scan tasks that you can use to make sure your system is not infected with malware Scanning the entire computer may take longer time to complete depending on your system s hardware and software configuration For this reason Bitdefender allows you to configure Bitdefender to shut down y
71. Firewall 134 Bitdefender Total Security 2016 TAS 23 INTRUSION DETECTION Bitdefender Intrusion Detection monitors the network and system activities for malicious activities or policy violations It can detect and block attempts to change critical system files Bitdefender files or registry entries the installation of malware drivers and attacks performed by code injection DLL injection To configure the Intrusion Detection follow these steps Click the Q icon in the lower left corner of the Bitdefender interface Select the Protection tab Click the Intrusion Detection module To turn on the Intrusion Detection click the corresponding switch aor WN Drag the slider along the scale to set the desired aggressiveness level Use the description on the right side of the scale to choose the level that better fits your security needs You can check what applications have been detected by the Intrusion Detection in the Events window If there are applications you trust and do not want the Intrusion Detection to scan you can add exclusion rules for them To exclude an application from scanning follow the steps described in section Managing excluded processes p 104 Note The operation of the Intrusion Detection is related to that of the Active Threat Control Process exclusion rules apply to both systems Intrusion Detection 135 Bitdefender Total Security 2016 Cae TAS 24 RANSOMWARE PRO
72. If you suspect a program or an application to be an essential part of your operating system do not remove it and contact Bitdefender Customer Care for assistance Your system may be infected Your system speed and its general behavior can also be affected by malware Spyware viruses Trojans and adware all take a toll on your computer s performance Make sure to scan your system periodically at least once a week It is recommended to use the Bitdefender System Scan because it scans for all types of malware threatening the security of your system To start the System Scan follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Under the Antivirus module select System Scan 4 Follow the wizard steps 32 2 Scan doesn t start This type of issue can have two main causes Solving common issues 176 Bitdefender Total Security 2016 _ z TAS A previous Bitdefender installation which was not completely removed or a faulty Bitdefender installation In this case follow these steps 1 Remove Bitdefender completely from the system In Windows 7 a Click Start go to Control Panel and double click Programs and Features b Find Bitdefender Total Security 2016 and select Uninstall c Click Remove in the window that appears and then select want to reinstall it d Click Next to continue e Wait for the uninstall process to complete t
73. Internet Service Provider to verify if the connection is operational on their side If you receive confirmation from your Internet Service Provider that the connection is operational on their side and the issue still persists contact Bitdefender as described in section Asking for help p 205 if the Internet connection improved after disabling the Bitdefender firewall follow these steps a Click the icon in the lower left corner of the Bitdefender interface b Select the Protection tab c Click the Firewall module then select the Settings tab d Go to Block port scans in the network and click the switch to turn it off Go to the Adapters tab and select your Internet connection m o In the Network Type column and select Home Office g In the Stealth Mode column select ON Set the Generic column to On h Close Bitdefender reboot the system and check the Internet connection speed If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 205 32 8 How to update Bitdefender on a slow Internet connection If you have a slow Internet connection such as dial up errors may occur during the update process To keep your system up to date with the latest Bitdefender malware signatures follow these steps Solving common issues 184 Bitdefender Total Security 2016 _ z TAS 1 Click the Mall icon at the top of the Bitdefen
74. Manage Spammers To add an e mail address select the E mail address option enter the address and then click Add Syntax name domain com To add all the e mail addresses from a specific domain select the Domain name option enter the domain name and then click Add Syntax domain com domain com and domain com all the received e mail messages from domain com will be tagged as SPAM domain all the received e mail messages from domain no matter the domain suffixes will be tagged as SPAM com all the received e mail messages having the domain suffix com will be tagged as SPAM It is recommended to avoid adding entire domains but this may be useful in some situations Antispam 112 Bitdefender Total Security 2016 TAS Warning Do not add domains of legitimate web based e mail services such as Yahoo Gmail Hotmail or other to the Spammers list Otherwise the e mail messages received from any registered user of such a service will be detected as spam If for example you add yahoo com to the Spammers list all e mail messages coming from yahoo com addresses will be marked as spam To delete an item from the list click the corresponding Remove link To delete all entries from the list click the Clear List button You can save the Spammers list to a file so that you can use it on another computer or after reinstalling the product To save the Spammers list click the Save button and save it to the de
75. N eine 16 AA Autopilot eei erer hon camnd cab demaceid Gag w EAE nan ae euch 17 4 5 Profiles and Battery Mode 0 0 0 0 0 ccc cece cence een e eee eens 18 ASA Profiles seta crs mesia wis dese a Spa adawie ede phen dan E be 19 4 5 2 Battery M d c seierro maeri sed e enok PENER tonnes vaawie LEESE HENEN 20 4 6 Password protecting Bitdefender settings nananana cece eee eee eee 21 4 7 Anonymous usage reports 0 0 aaraa 22 4 8 Special offers and product notifications 0 0 00 cece eee eee eee 23 5 Bitdefender interface ccc cece cece cence cece eee nneees 24 5 1 System tray ICON 5 cece ee eae eee EEA ea eee eee eee aD 24 5 2 Main Window anaana unauna nnen 25 5 2 1 Upper tOOIDar ere sce sceces aye dvee age ace nai ace an ak sree alae Dew age aie ae aes 26 5 2 2 Action buttons 0 0c cece eee e ete nee eee 27 5 3 The Bitdefender modules 0 0 0 c cece eect e eee eee eee eee ees 28 5 3 1 Protection sericese necede aA EEA ex eg arsine a Ee ee Meee 28 53 2 PRIVACY oe iarsicsyevnee sa see en a eE AUN EAO OUES EE CUS EREDE ect 29 533 TOS a aee aE E E AT RE mete E O E E Die aug non EE 31 5 4 Security Widget 0 nananana naaraan anaana aaraa 32 5 4 1 Scanning files and folders nnna nananana nananana 33 5 4 2 Hide show Security Widget 0 000 ccc cece eens 33 5 5 Sec rty REBORN sses ccc deen nre const tennene rK ERE dene ceda
76. SET PASSWORD To access your Bitdefender Central account from now on type your e mail address and the new password you have just set Bitdefender Central 57 Bitdefender Total Security 2016 TAS 11 SCANNING WITH BITDEFENDER 11 1 11 2 11 3 How do I scan a file or a folder The easiest way to scan a file or folder is to right click the object you want to scan point to Bitdefender and select Scan with Bitdefender from the menu To complete the scan follow the Antivirus Scan wizard Bitdefender will automatically take the recommended actions on detected files If there remain unresolved threats you will be prompted to choose the actions to be taken on them Typical situations when you would use this scanning method include the following You suspect a specific file or folder to be infected Whenever you download from the Internet files that you think they might be dangerous Scan a network share before copying files to your computer How do I scan my system To perform a complete scan on the system follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Under the Antivirus module select System Scan 4 Follow the System Scan wizard to complete the scan Bitdefender will automatically take the recommended actions on detected files If there remain unresolved threats you will be prompted to choose the actions to be
77. SIGN IN If you forgot the password for your account or you simply want to reset the one you already set click the Password reset link Type your e mail address then click the RESET PASSWORD button want to create a Bitdefender Central account To successfully create a Bitdefender Central account click the Sign Up link located on the lower part of the window Type the required information in the corresponding fields and then click the CREATE ACCOUNT button The data you provide here will remain confidential The password must be at least 8 characters long and include a digit Note Once the account is created you can use the provided e mail address and password to log into your account at https central bitdefender com Step 6 Get started In the Get started window you can see the validity of your subscription Two additional tasks can be performed at this step Buy a new subscription this link redirects you to the Bitdefender page from where you can buy a new subscription have an activation code this link redirects you to your Bitdefender Central account Click ACTIVATION CODE in the My Subscription window that appears Type the code you have then click SUBMIT Click Finish to access the Bitdefender Total Security 2016 interface Installing your Bitdefender product 11 Bitdefender Total Security 2016 ie ye GETTING STARTED Bitdefender Total Security 2016 _ z TAS 4 THE BASICS Once you have install
78. TECTION Ransomware is a malicious software that attacks vulnerable systems by locking them and asks for money to let the user take back the control of his system This malicious software acts intelligent by displaying false messages to panic the user urging him to proceed with the asked payment The infection can be spread via spam e mails by downloading attachments or by visiting infected websites and installing malicious applications without letting the user know what is happening on his system Ransomware can have one of the following behaviors preventing the user from accessing his system Encrypts sensitive and personal files without giving the possibility of decryption until a ransom is paid by the victim Locks the computer s screen and displays a message asking for money In this case no file is encrypted only the user is forced to proceed with the payment Blocks applications from running Using the latest technology Bitdefender Ransomware Protection ensures system integrity by protecting critical system areas against damages without impacting the system However you may also want to protect your personal files such as documents photos movies or the files you keep stored in the cloud 24 1 Turning on or off Ransomware Protection To turn off the Ransomware Protection module follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 C
79. Widget is the quick and easy way to monitor and control Bitdefender Total Security 2016 Adding this small and unintrusive widget to your desktop lets you see critical information and perform key tasks at all times open the main window of Bitdefender monitor scanning activity in real time monitor the security status of your system and fix any existing issues view when an update is in progress view notifications and get access to the latest events reported by Bitdefender scan files or folders by dragging and dropping one or multiple items over the widget Security Widget The overall security status of your computer is displayed at the center of the widget The status is indicated by the color and shape of the icon that is displayed in this area Bitdefender interface 32 Bitdefender Total Security 2016 4 TAS Critical issues are affecting the security of your system They require your immediate attention and must be fixed as soon as possible Click the status icon to begin fixing the reported issues Non critical issues are affecting the security of your system You should check and fix them when you have the time Click the status icon to begin fixing the reported issues Your system is protected When an on demand scan task is in progress this animated icon is displayed When issues are reported click the status icon to launch the Fix Issues wizard The lower side of the widget displays
80. ace 2 Select the Tools tab Profiles 172 Bitdefender Total Security 2016 At 3 Click the Profiles module then select the Profiles Settings tab 4 Turn on or off automatic Real Time Optimization by clicking the corresponding switch Profiles 173 Bitdefender Total Security 2016 _ z202 TROUBLESHOOTING 174 Bitdefender Total Security 2016 TAS 32 SOLVING COMMON ISSUES This chapter presents some problems you may encounter when using Bitdefender and provides you with possible solutions to these problems Most of these problems can be solved through the appropriate configuration of the product settings My system appears to be slow p 175 Scan doesn t start p 176 can no longer use an application p 179 What to do when Bitdefender blocks a safe website or online application p 180 How to update Bitdefender on a slow Internet connection p 184 My computer is not connected to the Internet How do update Bitdefender p 185 Bitdefender services are not responding p 185 Antispam filter does not work properly p 186 The Autofill feature in my Wallet doesn t work p 191 Bitdefender removal failed p 192 My system doesn t boot up after installing Bitdefender p 193 If you cannot find your problem here or if the presented solutions do not solve it you can contact the Bitdefender
81. an update Bitdefender manually as described in My computer is not connected to the Internet How do update Bitdefender p 185 The manual update file is released once a week Errors may occur while downloading updates on a slow Internet connection To find out how to overcome such errors please refer to How to update Bitdefender on a slow Internet connection p 184 If you are connected to the Internet through a dial up connection then it is recommended to regularly update Bitdefender by user request For more information please refer to Performing an update p 44 7 1 Checking if Bitdefender is up to date To check the time of the last update of your Bitdefender look on the Security Status Area on the left side of the toolbar For detailed information about the latest updates check the update events Keeping Bitdefender up to date 43 Bitdefender Total Security 2016 4 TAS 1 In the main window click the a icon at the top of the Bitdefender interface and select Events from the drop down menu 2 In the Events window select Update from the corresponding drop down menu You can find out when updates were initiated and information about them whether they were successful or not if they require a restart to complete the installation If required restart the system at your earliest convenience 7 2 Performing an update In order to perform updates an Internet connection is required To
82. application This issue occurs when you are trying to use a program which was working normally before installing Bitdefender After installing Bitdefender you may encounter one of these situations You could receive a message from Bitdefender that the program is trying to make a modification to the system You could receive an error message from the program you re trying to use This type of situation occurs when Active Threat Control mistakenly detects some applications as malicious Active Threat Control is a Bitdefender module which constantly monitors the applications running on your system and reports those with potentially malicious behavior Since this feature is based on a heuristic system there may be cases when legitimate applications are reported by Active Threat Control When this situation occurs you can exclude the respective application from being monitored by Active Threat Control To add the program to the exclusions list follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Click the Antivirus module then select the Exclusions tab Solving common issues 179 Bitdefender Total Security 2016 _ z TAS 4 Click the Excluded Processes link In the window that appears you can manage the Active Threat Control process exclusions 5 Add exclusions by following these steps a Click the Add button located at the top of the ex
83. askbar and click its icon Note If the Adobe Flash Player plugin is not installed or is outdated a Bitdefender message will be displayed Click the corresponding button to continue After the installation process is completed you will have to manually reopen the Bitdefender Safepay browser to continue your work If you are used to web browsers you will have no trouble using Bitdefender Safepay it looks and behaves like a regular browser enter URLs you want to go to in the address bar add tabs to visit multiple websites in the Bitdefender Safepay window by clicking navigate back and forward and refresh pages using respectively Safepay security for online transactions 140 Bitdefender Total Security 2016 FAS access Bitdefender Safepay settings by clicking El and choosing Settings protect your passwords with Password Manager by clicking ei manage your bookmarks by clicking E next to the address bar open the virtual keyboard by clicking E increase or decrease the browser size by pressing simultaneously Ctrl and the keys in the numeric keypad view information about your Bitdefender product by clicking Ea and choosing About print important information by clicking 25 2 Configuring settings Click Ed and choose Settings to configure Bitdefender Safepay General Settings Choose what will happen when you access an online shop or Internet banking site in your regula
84. ated in the upper part of the mail client window and then the Antispam Filters tab 17 7 Configuring the cloud settings The cloud detection makes use of the Bitdefender Cloud services to provide you with efficient and always up to date antispam protection The cloud protection functions as long as you keep Bitdefender Antispam enabled Samples of legitimate or spam e mails can be submitted to Bitdefender Cloud when you indicate detection errors or undetected spam e mails This helps improve the Bitdefender antispam detection Configure the e mail sample submission to Bitdefender Cloud by selecting the desired options by following these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Click the Antispam module then select the desired options from the Settings tab If you are using Microsoft Outlook Outlook Express Windows Mail Thunderbird you can configure the cloud detection directly from your mail client Click the Settings button on the Bitdefender antispam toolbar normally located in the upper part of the mail client window and then the Cloud Settings tab Antispam 114 Bitdefender Total Security 2016 TAS 18 WEB PROTECTION Bitdefender Web Protection ensures a safe browsing experience by alerting you about potential phishing web pages Bitdefender provides real time web protection for Internet Explorer Mozilla Firefox Goog
85. ation Subject From To of the infected messages to locate them in the e mail client 4 Delete the infected messages Most e mail clients also move the deleted message to a recovery folder from which it can be recovered You should make sure the message is deleted also from this recovery folder 5 Compact the folder storing the infected message In Outlook Express On the File menu click Folder then Compact All Folders In Microsoft Outlook 2007 On the File menu click Data File Management Select the personal folders pst files you intend to compact and click Settings Click Compact Now In Microsoft Outlook 2010 2013 On the File menu click Info and then Account settings Add and remove accounts or change existing connection settings Then click Data File select the personal folders pst files you intend to compact and click Settings Click Compact Now 6 Turn on the Bitdefender real time antivirus protection If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 205 33 5 What to do if I suspect a file as being dangerous You may suspect a file from your system as being dangerous even though your Bitdefender product did not detect it Removing malware from your system 201 Bitdefender Total Security 2016 TAS To make sure your system is protected follow these steps 1 Run a System Scan with Bitdefender To find ou
86. ay no longer share or print files In this case the best solution is to configure Bitdefender to automatically allow connections to and from the respective device For each network connection you can configure a special trusted zone A trusted zone is a device that you fully trust All traffic between your computer and the trusted device is allowed To share resources with specific devices such as computers or printers add them as trusted zones To add a trusted zone on your network adapters follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface Solving common issues 181 Bitdefender Total Security 2016 _ z TAS 2 Select the Protection tab 3 Click the Firewall module then select the Rules tab 4 To add a zone click the Add rule button A new window displaying the IP addresses of the devices connected to the network will appear 5 Select the IP address of the computer or the printer you want to add or type an address or address range in the provided text box 6 In the Permission field select Allow and then click OK If you still cannot connect to the device the issue may not be caused by Bitdefender Check for other potential causes such as the following The firewall on the other computer may block file and printer sharing with your computer If the Windows Firewall is used it can be configured to allow file and printer sharing as follows In Windows 7
87. be used for commercial purposes In case you want to stop sending Anonymous usage reports follow these steps 1 Click the Mall icon at the top of the Bitdefender interface and select General Settings from the drop down menu 2 In the General Settings window select the Advanced tab 3 Click the switch to turn off Anonymous usage reports The basics 22 Bitdefender Total Security 2016 z TAS 4 8 Special offers and product notifications When promotional offers are available the Bitdefender product is set up to notify you through a pop up window This gives you the opportunity to benefit from advantageous prices and keep your devices protected for a longer period of time Additionally product notifications can appear when changes are made by user in the product To turn on or off special offers and product notifications follow these steps 1 Clickthe a icon at the top of the Bitdefender interface and select General Settings from the drop down menu 2 In the General Settings window select the General Settings tab 3 Turn on or off special offers and product notifications by clicking the corresponding switch The special offers and product notifications option is enabled by default Note After disabling special offers and product notifications Bitdefender will continue to keep you informed about special offers when you use a trial version when your subscription is due to expire or when you use an expired
88. bird 14 or higher System requirements 4 Bitdefender Total Security 2016 _ z TAS 3 INSTALLING YOUR BITDEFENDER PRODUCT You can install Bitdefender from the installation disc or using the web installer downloaded on your computer from the Bitdefender Central account If your purchase covers more than one computer for example you purchased Bitdefender Total Security 2016 for 3 PCs repeat the installation process and activate your product with the same account on every computer The account you need to use is the one which contains your Bitdefender active subscription 3 1 Install from Bitdefender Central From the Bitdefender Central account you can download the installation kit corresponding to the purchased subscription Once the installation process is complete Bitdefender Total Security 2016 is activated To download Bitdefender Total Security 2016 from your Bitdefender Central account follow these steps 1 Access your Bitdefender Central account 2 Select the My Devices panel 3 In the My Devices window click INSTALL Bitdefender 4 Choose Windows then choose one of the two available options want to install Bitdefender On this device Select Bitdefender Total Security 2016 from the Product to be installed list then click Download to continue want to install Bitdefender On another device Select Bitdefender Total Security 2016 from the Product to be installed list Type an e mail address in
89. bsite 000 e eee eee 64 12 3 How do prevent my child from playing a game 0 eee eee eee 64 12 4 How do prevent my child from getting in contact with untrusted persons 65 12 5 How can set a location as safe or restricted for my child 66 12 6 How do create Windows user accounts 00 c0 cece eee eens 67 12 7 How to remove a child profile 0 0 0c ccc cee eee nee 68 13 PrIVACY protection 05 4 ses Leda se reeds Modu geen dd fo SgR Goel ae ea 69 13 1 How do make sure my online transaction is secure 00000 69 13 2 What can I do if my device has been stolen 0 ccc ee eens 69 13 3 How do use file vaults n nuanua eee eee 70 13 4 How do I remove a file permanently with Bitdefender 00 71 Bitdefender Total Security 2016 ae 14 T e UD iss ceacicacig sana enn be aay ne ee eed oes Rae Rees ee an ae 73 14 1 How do improve my system performance 00 cece eee eee 73 14 1 1 Optimize your system performance with a single click 73 14 1 2 Scan your system periodically 0 0 0 c cece eee eee 73 14 2 How can improve my system startup time 00 0 cece eee 74 15 Useful Information 0 cce cece cece eee eee e eee eee e nes 75 15 1 How do I test my antivirus solution 0 0 0 0 00 c ccc eee eee eee 75 15 2 How do I remove Bitdefe
90. can I do if my device has been stolen Mobile device theft whether it is a smartphone a tablet or a laptop is one of the main issues today affecting individuals and organizations throughout the world Bitdefender Anti Theft allows you to not only locate and lock the stolen device but also wipe all data to ensure that it will not be used by the thief To access the Anti Theft features from your account follow these steps 1 Access your Bitdefender Central account Select the My Devices panel In the My Devices window select the issue device Click Anti Theft Select the feature you want to use ak WN LOCATE display your device s location on Google Maps ry oi Wipe delete all data from your computer Privacy protection 69 Bitdefender Total Security 2016 TAS Important After you wipe a device all Anti Theft features cease to function Lock lock your computer and set a numeric PIN code for unlocking it o c alert send an alert on the device 13 3 How do I use file vaults The Bitdefender File Vault enables you to create encrypted password protected logical drives or vaults on your computer where you can securely store your confidential and sensitive documents Physically the vault is a file stored on the local hard drive having the bvd extension When you create a file vault two aspects are important the size and the password The default 100 MB size should be enough for your
91. can set a maximum accepted size limit of archives to be scanned on access Select the corresponding check box and type the maximum archive size in MB Scan options for e mail and HTTP traffic To prevent malware from being downloaded to your computer Bitdefender automatically scans the following malware entry points incoming and outgoing e mails HTTP traffic Scanning the web traffic may slow down web browsing a little but it will block malware coming from the Internet including drive by downloads Antivirus protection 86 Bitdefender Total Security 2016 _ z TAS Though not recommended you can disable e mail or web antivirus scan to increase system performance If you disable the corresponding scan options the e mails and files received or downloaded from the Internet will not be scanned thus allowing infected files to be saved to your computer This is not a major threat because real time protection will block the malware when the infected files are accessed opened moved copied or executed Scan boot sectors You can set Bitdefender to scan the boot sectors of your hard disk This sector of the hard disk contains the necessary computer code to start the boot process When a virus infects the boot sector the drive may become inaccessible and you may not be able to start your system and access your data Scan only new and changed files By scanning only new and changed files you may greatly improve overall
92. can wizard will allow you to specify other actions to be taken on infected files The scanning options are standard and you cannot change them 16 4 Configuring scan exclusions Bitdefender allows excluding specific files folders or file extensions from scanning This feature is intended to avoid interference with your work and it can also help improve system performance Exclusions are to be used by users having advanced computer knowledge or otherwise following the recommendations of a Bitdefender representative You can configure exclusions to apply to on access or on demand scanning only or to both The objects excluded from on access scanning will not be scanned no matter if they are accessed by you or by an application Note Exclusions will NOT apply for contextual scanning Contextual scanning is a type of on demand scanning you right click the file or folder you want to scan and select Scan with Bitdefender Antivirus protection 99 Bitdefender Total Security 2016 z TAS 16 4 1 Excluding files or folders from scanning To exclude specific files or folders from scanning follow these steps Click the icon in the lower left corner of the Bitdefender interface Select the Protection tab Click the Antivirus module In the Antivirus window select the Exclusions tab Turn on scan exclusions for files using the corresponding switch nat WYN Click the Excluded files and folders link In the wi
93. cards represent the contacts from your child s phone 6 Select the card with the phone number you want block The check mark symbol that appears indicates that your child will not be reached by the selected phone number To block unknown phone numbers enable the Block no caller ID interactions switch 27 3 5 Places View the device s current location on Google Maps The location is refreshed every 5 seconds so you can track it if it is on the move The accuracy of the location depends on how Bitdefender is able to determine it If the GPS is enabled on the device its location can be pinpointed to within a couple of meters as long it is in the range of GPS satellites i e not inside a building If the device is indoors its location can be determined to within tens of meters if Wi Fi is enabled and there are wireless networks available in its range Otherwise the location will be determined using only information from the mobile network which can offer an accuracy no better than several hundred meters To be sure that your child goes to certain locations you can make a list of safe and unsafe places To configure a location 1 Click Devices in the frame you have in the Places window 2 Click CHOOSE DEVICES and then select the device you want to configure 3 In the Areas window click the ADD AREA button Parental Advisor 159 TAS 4 Choose the type of the location Safe or Restricted 5 Type a
94. ccess files on the removable media This information may be useful to you Please be careful when using a malware infected CD DVD because the malware cannot be removed from the disc the media is read only Make sure real time protection is turned on to prevent malware from spreading to your system It is best practice to copy any valuable data from the disc to your system and then dispose of the disc In some cases Bitdefender may not be able to remove malware from specific files due to legal or technical constraints Such an example are Antivirus protection 98 Bitdefender Total Security 2016 z TAS files archived using a proprietary technology this is because the archive cannot be recreated correctly To find out how to deal with malware please refer to Removing malware from your system p 196 16 3 2 Managing removable media scan To manage automatic scan of removable media follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Click the Antivirus module then select the Exclusions tab For best protection it is recommended to turn on automatic scan for all types of removable storage devices The scanning options are pre configured for the best detection results If infected files are detected Bitdefender will try to disinfect them remove the malware code or to move them to quarantine If both actions fail the Antivirus S
95. cians or the vendor s maintenance programmers Boot sector A sector at the beginning of each disk that identifies the disk s architecture sector size cluster size and so on For startup disks the boot sector also contains a program that loads the operating system Boot virus A virus that infects the boot sector of a fixed or floppy disk An attempt to boot from a diskette infected with a boot sector virus will cause the virus to become active in memory Every time you boot your system from that point on you will have the virus active in memory Browser Short for Web browser a software application used to locate and display Web pages Popular browsers include Microsoft Internet Explorer Mozilla Firefox and Google Chrome These are graphical browsers which means that they can display graphics as well as text In addition most modern browsers can present multimedia information including sound and video though they require plug ins for some formats Command line In a command line interface the user types commands in the space provided directly on the screen using command language Glossary 213 Bitdefender Total Security 2016 _ z TAS Cookie Within the Internet industry cookies are described as small files containing information about individual computers that can be analyzed and used by advertisers to track your online interests and tastes In this realm cookie technology is still being developed and the intention i
96. clusions table b Click Browse find and select the application you want to be excluded and then click OK c Keep the Allow option selected to prevent Active Threat Control from blocking the application d Click Add If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 205 32 4 What to do when Bitdefender blocks a safe website or online application Bitdefender offers a secure web browsing experience by filtering all web traffic and blocking any malicious content However it is possible that Bitdefender considers a safe website or online application as unsafe which will cause Bitdefender HTTP traffic scanning to block them incorrectly Should the same page or application be blocked repeatedly they can be added to a whitelist so that they will not be scanned by the Bitdefender engines thus ensuring a smooth web browsing experience To add a website to the Whitelist follow these steps Click the icon in the lower left corner of the Bitdefender interface Select the Protection tab Click the Web Protection module In the Settings tab click the Whitelist link Provide the address of the blocked website or online application in the corresponding field and click Add aor N 6 Click Save to save the changes and close the window Only websites and applications that you fully trust should be added to this list These will be exc
97. corresponding fields Wallet label type a unique name for your Wallet database Master Password type a password for your Wallet Retype Password retype the password you set Hint type a hint to remember the password 7 Click Continue 8 At this step you can choose to store your information in the cloud If you select Yes banking information will remain stored locally on your device Choose the desired option then click Continue 9 Select the web browser you want to import credentials from 10 Click Finish Synchronize your wallets in the cloud To turn the wallets synchronization in the cloud on or off follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface Password Manager protection for your credentials 146 Bitdefender Total Security 2016 TAS 2 Select the Privacy tab 3 Click the Password Manager module then select the Wallets tab 4 Select the desired Wallet database from the My Wallets section then click the Settings button 5 Choose the desired option in the window that appears then click Save Note The Wallet needs to be opened in order for the Settings button to be available Manage your Wallet credentials To manage your passwords follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Privacy tab 3 Click the Password Manager module then select the Wallets tab 4 Select the d
98. creases the overall scanning time and requires more system resources Scan boot sectors You can set Bitdefender to scan the boot sectors of your hard disk This sector of the hard disk contains the necessary computer code to start the boot process When a virus infects the boot sector the drive may become inaccessible and you may not be able to start your system and access your data Scan memory Select this option to scan programs running in your system s memory Scan registry Select this option to scan registry keys Windows Registry is a database that stores configuration settings and options for the Windows operating system components as well as for installed applications Scan cookies Select this option to scan the cookies stored by browsers on your computer Scan only new and changed files By scanning only new and changed files you may greatly improve overall system responsiveness with a minimum trade off in security Ignore commercial keyloggers Select this option if you have installed and use commercial keylogger software on your computer Commercial keyloggers are legitimate computer monitoring software whose most basic function is to record everything that is typed on the keyboard Antivirus protection 93 Bitdefender Total Security 2016 4 TAS Scan for rootkits Select this option to scan for rootkits and objects hidden using such software 16 2 5 Antivirus Scan Wizard Whenever you initiat
99. ct Uninstall d Click Remove in the window that appears and then select I want to reinstall it Installation 50 Bitdefender Total Security 2016 _ z TAS e Click Next to continue f Wait for the uninstall process to complete then reboot your system In Windows 10 a Click Start then click Settings b Click the System icon in the Settings area then select Installed apps Find Bitdefender Total Security 2016 and select Uninstall Click Uninstall again to confirm your choice Click Remove and then select I want to reinstall it Click Next to continue a m oO a 9 Wait for the uninstall process to complete then reboot your system 2 Download the installation file a Access your Bitdefender Central account b Select the My Devices panel c In the My Devices window click INSTALL Bitdefender d Choose Windows then choose one of the two available options want to install Bitdefender On this device Select Bitdefender Total Security 2016 from the Product to be installed list then click Download to continue want to install Bitdefender On another device Select Bitdefender Total Security 2016 from the Product to be installed list Type an e mail address in the corresponding field then click SEND 3 Locate and double click the installer to start the installation process You changed your system and you want to continue using the Bitdefender protection Therefore you need to reinstall
100. cted for your child To set a location follow these steps 1 Go to https central bitdefender com Make sure that you are logged in with your credentials Click Parental Advisor to access the dashboard Select your child s profile from the My Children window Select the Places tab Click Devices in the frame you have in the Places window Click CHOOSE DEVICES and then select the device you want to configure Inthe Areas window click the ADD AREA button Choose the type of the location Safe or Restricted Oo OND oO FB W DY Type a valid name for the area where your child has permissions to go or not 10 In the Original Location type the town where your child should be located and then choose the district from the list that appears 11 Set the range that should be applied for monitoring from the Radius slide bar 12 Click ADD AREA to save your settings Whenever you want to set a restricted location as safe or a safe location as restricted click it and then select the EDIT AREA button Depending on the change you want to make select the SAFE or the RESTRICTED option and then click UPDATE AREA Parental Advisor 66 Bitdefender Total Security 2016 _ z TAS 12 6 How do I create Windows user accounts A Windows user account is a unique profile that includes all the settings privileges and personal files for each user Windows accounts let the home PC administrator control access for each user
101. d contact Bitdefender Customer Care as soon as possible If the selected action could not be taken and the scan log reveals an infection which could not be deleted you have to remove the file s manually Removing malware from your system 198 Bitdefender Total Security 2016 TAS The first method can be used in normal mode 1 Turn off the Bitdefender real time antivirus protection a Click the icon in the lower left corner of the Bitdefender interface b Select the Protection tab c Click the Antivirus module then select the Shield tab d Click the switch to turn off On access scanning 2 Display hidden objects in Windows To find out how to do this please refer to How do I display hidden objects in Windows p 79 3 Browse to the location of the infected file check the scan log and delete it 4 Turn on the Bitdefender real time antivirus protection In case the first method failed to remove the infection follow these steps 1 Reboot your system and enter in Safe Mode To find out how to do this please refer to How do I restart in Safe Mode p 81 2 Display hidden objects in Windows To find out how to do this please refer to How do I display hidden objects in Windows p 79 3 Browse to the location of the infected file check the scan log and delete it 4 Reboot your system and enter in normal mode If this information was not helpful you can contact Bitdefender fo
102. d mail clients please refer to Supported e mail clients and protocols p 108 2 Add spammers to the Spammers list The e mail messages received from addresses in the Spammers list are automatically marked as spam Indicate undetected spam messages If you are using a supported mail client you can easily indicate which e mail messages should have been detected as spam Doing so helps improve the efficiency of the antispam filter Follow these steps 1 Open your mail client Go to the Inbox folder wo N Select the undetected spam messages A Click the amp Is Spam button on the Bitdefender antispam toolbar normally located in the upper part of the mail client window They are immediately marked as spam and moved to the junk mail folder Add spammers to Spammers List If you are using a supported mail client you can easily add the senders of the spam messages to the Spammers list Follow these steps 1 Open your mail client Go to the junk mail folder where spam messages are moved Select the messages marked as spam by Bitdefender Click the amp Add Spammer button on the Bitdefender antispam toolbar a A O N You may be asked to acknowledge the addresses added to the Spammers list Select Don t show this message again and click OK If you are using a different mail client you can manually add spammers to the Spammers list from the Bitdefender interface It is convenient to do this only
103. d scanning is based on scan tasks Scan tasks specify the scanning options and the objects to be scanned You can scan the computer whenever you want by running the default tasks or your own scan tasks user defined tasks If you want to scan specific locations on your computer or to configure the scan options configure and run a custom scan 16 2 1 Scanning a file or folder for malware You should scan files and folders whenever you suspect they might be infected Right click the file or folder you want to be scanned point to Antivirus protection 89 Bitdefender Total Security 2016 _ z eo Bitdefender and select Scan with Bitdefender The Antivirus Scan wizard will appear and guide you through the scanning process At the end of the scan you will be prompted to choose the actions to be taken on the detected files if any 16 2 2 Running a Quick Scan Quick Scan uses in the cloud scanning to detect malware running in your system Running a Quick Scan usually takes less than a minute and uses a fraction of the system resources needed by a regular virus scan To run a Quick Scan follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Under the Antivirus module select Quick Scan 4 Follow the Antivirus Scan wizard to complete the scan Bitdefender will automatically take the recommended actions on detected files If there remain unresolved threats
104. defender Total Security 2016 _ z TAS To protect you against unknown malicious applications Bitdefender uses Active Threat Control an advanced heuristic technology which continuously monitors the applications running on your system Active Threat Control automatically blocks applications that exhibit malware like behavior to stop them from damaging your computer Occasionally legitimate applications may be blocked In such situations you can configure Active Threat Control not to block those applications again by creating exclusion rules To learn more please refer to Active Threat Control p 103 16 1 On access scanning real time protection Bitdefender provides continuous real time protection against a wide range of malware threats by scanning all accessed files and e mail messages The default real time protection settings ensure good protection against malware with minor impact on system performance You can easily change the real time protection settings according to your needs by switching to one of the predefined protection levels Or if you are an advanced user you can configure the scan settings in detail by creating a custom protection level 16 1 1 Turning on or off real time protection To turn on or off real time protection against malware follow these steps Click the icon in the lower left corner of the Bitdefender interface Select the Protection tab Click the Antivirus module then sel
105. der Total Security 2016 TAS Boost performance on games Optimize product settings for Game profile Postpone background programs and maintenance tasks Postpone Windows Automatic Updates Adjust power plan settings for games 6 Click Save to save the changes and close the window Manually adding games to the Game list If Bitdefender does not automatically enter Game Profile when you launch a certain game or application you can manually add the application to the Games list To manually add games to the Games list in Game Profile 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Tools tab 3 Click the Profiles module then click the Configure button from the Game Profile area 4 In the Game Profile window click the Games list link 5 Click Add to add a new game to the Games list A new window appears Browse to the game s executable file select it and click OK to add it to the list 31 4 Real Time Optimization Bitdefender Real Time Optimization is a plugin that improves your system performance silently in the background making sure that you are not interrupted while you are in a profile mode Depending on the CPU load the plugin monitors all processes focusing on those that take up a higher load to adjust them to your needs To turn on or off Real Time Optimization follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interf
106. der interface b Select the Privacy tab c Under the Parental Advisor module select Configure You are redirected to the Bitdefender Central web page Make sure that you are logged in with your credentials d The Parental Advisor dashboard opens in a new window This is where you can check and configure the Parental Advisor settings e Click ADD PROFILE on the right side of the My Children window f Set specific information in the corresponding fields such as name e mail gender and date of birth and then click CONTINUE Based on children development standards setting the child s date of birth automatically loads specifications considered appropriate for his age category g If your child s device already has Bitdefender Total Security 2016 installed select his device from the available list and then click CONTINUE Parental Advisor 63 Bitdefender Total Security 2016 _ z eo If your child s device has no Bitdefender product with the Parental Advisor feature included click Add a new device Select the operating system of his device then click CONTINUE Type the e mail address where we should send the installation download link of the Bitdefender Parental Advisor application On Windows based devices the Bitdefender Total Security 2016 you have included in your subscription should be downloaded and installed On Android devices the Bitdefender Parental Advisor Agent should be downloaded and installed C
107. der interface and select General Settings from the drop down menu 2 In the General Settings window select the Update tab 3 Next to Update processing rules select Prompt before downloading from the drop down menu 4 Go back to the main window and click the Update action button from the Bitdefender interface 5 Select only Signatures updates and then click OK 6 Bitdefender will download and install only the malware signature updates 32 9 My computer is not connected to the Internet How do I update Bitdefender If your computer is not connected to the Internet you must download the updates manually to a computer with Internet access and then transfer them to your computer using a removable device such as a flash drive Follow these steps 1 On a computer with Internet access open a web browser and go to http www bitdefender com site view Desktop Products Updates html 2 Inthe Manual Update column click the link corresponding to your product and system architecture If you do not know whether your Windows is running on 32 or 64 bits please refer to Am I using a 32 bit or a 64 bit version of Windows p 78 3 Save the file named weekly exe to the system 4 Transfer the downloaded file on a removable device such as a flash drive and then to your computer 5 Double click the file and follow the wizard steps 32 10 Bitdefender services are not responding This article helps you troubleshoot the B
108. der product from 0006 49 8 4 How do use my Bitdefender subscription after a Windows upgrade 49 8 5 How do repair Bitdefender 0 0 0 66 cence eee enn eee 52 G SUBSCTIPtlONS 44 isd tedebe lide tetenc bhi yete ie aegis ohn ble 54 9 1 What Bitdefender product am using 0 000 cece eee eee eee 54 9 2 How do activate Bitdefender subscription using a license key 54 10 Bitdefender Central ccc ccc ennnen rnnr reren rnnr 56 10 1 How do log in to Bitdefender Central using another online account 56 10 2 How do reset the password for Bitdefender Central account 56 11 Scanning with Bitdefender 0 0 nanena een eee ene ens 58 11 1 How do I scan a file or a folder 2 0 cts 58 11 2 How do I scan my system 0 nnana anaana renaren 58 11 3 How do I schedule a scan 00 c cece eee ene eens 58 11 4 How do create a custom scan task 20 00 e cece 59 11 5 How do exclude a folder from being scanned 00 cece eee 60 11 6 What to do when Bitdefender detected a clean file as infected 61 11 7 How do I check what viruses Bitdefender detected 204 62 12 Parental ACVISOL 0 0 0 ccc nunne narenn rnnr eee e ee eee ena ren 63 12 1 How do protect my children from online threats 00 00 eee 63 12 2 How do block my child s access to a we
109. directly in the Start screen and then click its icon 2 Select Folder Options 3 Go to View tab 4 Select Show hidden files and folders 5 Clear Hide extensions for known file types 6 Clear Hide protected operating system files 7 Click Apply then click OK In Windows 10 1 Type Show hidden files and folders in the search box from the taskbar and click its icon 2 Select Show hidden files folders and drives 3 Clear Hide extensions for known file types 4 Clear Hide protected operating system files 5 Click Apply then click OK Useful Information 79 Bitdefender Total Security 2016 _ z TAS 15 7 How do I remove other security solutions The main reason for using a security solution is to provide protection and safety for your data But what happens when you have more than one security product on the same system When you use more than one security solution on the same computer the system becomes unstable The Bitdefender Total Security 2016 installer automatically detects other security programs and offers you the option to uninstall them If you did not remove the other security solutions during the initial installation follow these steps In Windows 7 1 Click Start go to Control Panel and double click Programs and Features 2 Wait a few moments until the installed software list is displayed 3 Find the name of the program you want to remove and select Uninstall 4 Wait for the unin
110. e you can choose to enable Adobe Flash and Java plugins by clicking Show advanced settings You may need to acknowledge the action Safepay security for online transactions 143 Bitdefender Total Security 2016 4 TAS 26 PASSWORD MANAGER PROTECTION FOR YOUR CREDENTIALS We use our computers to shop online or pay our bills to connect to social media platforms or log in with instant messaging applications But as everybody knows it s not always easy to remember the password And if we are not careful while browsing online our private information such as our e mail address our instant messaging ID or our credit card data can be compromised To keep your passwords or your personal data on a sheet of paper or in the computer can be dangerous because they can be accessed and used by people who want to steal and use that information And to remember each password you have set for your online accounts or for your favorite websites is not an easy task Therefore is there a way to make sure that we find our passwords when we need them And can we rest assured that our secret passwords are always safe Password Manager helps you keep track of your passwords protects your privacy and provides a secure browsing experience Using a single master password to access your credentials Password Manager makes it easy for you to keep your passwords safe in a Wallet To offer the best protection for your online activities Password Ma
111. e an on demand scan for example right click a folder point to Bitdefender and select Scan with Bitdefender the Bitdefender Antivirus Scan wizard will appear Follow the wizard to complete the scanning process Note If the scan wizard does not appear the scan may be configured to run silently in the background Look for the Ed scan progress icon in the system tray You can click this icon to open the scan window and to see the scan progress Step 1 Perform scan Bitdefender will start scanning the selected objects You can see real time information about the scan status and statistics including the elapsed time an estimation of the remaining time and the number of detected threats Wait for Bitdefender to finish scanning The scanning process may take a while depending on the complexity of the scan Stopping or pausing the scan You can stop scanning anytime you want by clicking Stop You will go directly to the last step of the wizard To temporarily stop the scanning process just click Pause You will have to click Resume to resume scanning Password protected archives When a password protected archive is detected depending on the scan settings you may be prompted to provide the password Password protected archives cannot be scanned unless you provide the password The following options are available Password If you want Bitdefender to scan the archive select this option and type the password If you do not know th
112. e data To add the folder to the Exclusions list follow these steps Click the icon in the lower left corner of the Bitdefender interface Select the Protection tab Click the Antivirus module then select the Exclusions tab Make sure Exclusions for files is turned on by clicking the switch Click the Excluded files and folders link Click the Add button located at the top of the exclusions table NO oO FP WN Click Browse select the folder that you want to be excluded from scanning and then click OK Scanning with Bitdefender 60 Bitdefender Total Security 2016 TAS 8 Click Add and then OK to save the changes and close the window 11 6 What to do when Bitdefender detected a clean file as infected There may be cases when Bitdefender mistakenly flags a legitimate file as being a threat a false positive To correct this error add the file to the Bitdefender Exclusions area 1 Turn off the Bitdefender real time antivirus protection Click the icon in the lower left corner of the Bitdefender interface Select the Protection tab Click the Antivirus module Inthe Antivirus window select the Shield tab 0o a 00 oov Click the switch to turn off On access scanning A warning window appears You must confirm your choice by selecting from the menu how long you want the real time protection to be disabled You can disable real time protection for 5 15 or 30 minutes for an
113. e list If Bitdefender does not automatically enter Movie Profile when you launch a certain video player application you can manually add the application to the Players list To manually add video players to the Players list in Movie Profile 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Tools tab 3 Click the Profiles module then click the Configure button from the Movie Profile area 4 In the Movie Profile window click the Players list link 5 Click Add to add a new application to the Players list A new window appears Browse to the application s executable file select it and click OK to add it to the list 31 3 Game Profile Enjoying an uninterrupted gaming experience is all about reducing system interruption and diminishing slowdowns By using behavioral heuristics along with a list of known games Bitdefender can automatically detect running games and optimize your system resources so that you can enjoy your gaming break Configuring Game Profile To configure the actions to be taken while in Game Profile follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Tools tab 3 Click the Profiles module 4 In the Profiles Settings window click the Configure button from the Game Profile area 5 Choose the system adjustments you would like to be applied by checking the following options Profiles 171 Bitdefen
114. e password choose one of the other options Don t ask for a password and skip this object from scan Select this option to skip scanning this archive Skip all password protected items without scanning them Select this option if you do not want to be bothered about password protected Antivirus protection 94 Bitdefender Total Security 2016 _ z TAS archives Bitdefender will not be able to scan them but a record will be kept in the scan log Choose the desired option and click OK to continue scanning Step 2 Choose actions At the end of the scan you will be prompted to choose the actions to be taken on the detected files if any Note When you run a quick scan or a full system scan Bitdefender will automatically take the recommended actions on detected files during the scan If there remain unresolved threats you will be prompted to choose the actions to be taken on them The infected objects are displayed in groups based on the malware they are infected with Click the link corresponding to a threat to find out more information about the infected objects You can choose an overall action to be taken for all issues or you can select separate actions for each group of issues One or several of the following options can appear on the menu Take proper actions Bitdefender will take the recommended actions depending on the type of detected file Infected files Files detected as infected match a malware
115. ect the Shield tab Click the switch to turn on or off On access scanning aor N If you want to disable real time protection a warning window appears You must confirm your choice by selecting from the menu how long you want the real time protection to be disabled You can disable real time protection for 5 15 or 30 minutes for an hour permanently or until a system restart The real time protection will automatically turn on when the selected time will expire Warning This is a critical security issue We recommend you to disable real time protection for as little time as possible If real time protection is disabled you will not be protected against malware threats Antivirus protection 84 Bitdefender Total Security 2016 TAS 16 1 2 Adjusting the real time protection level The real time protection level defines the scan settings for real time protection You can easily change the real time protection settings according to your needs by switching to one of the predefined protection levels To adjust the real time protection level follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Click the Antivirus module then select the Shield tab 4 Drag the slider along the scale to set the desired protection level Use the description on the right side of the scale to choose the protection level that better fits your security needs
116. ecurity 2016 has been designed with a built in Autopilot mode The basics 17 Bitdefender Total Security 2016 TAS While on Autopilot Bitdefender applies an optimal security configuration and takes all security related decisions for you This means you will see no pop ups no alerts and you will not have to configure any settings whatsoever In Autopilot mode Bitdefender automatically fixes critical issues enables and quietly manages Antivirus protection provided by on access scanning and continuous scanning Firewall protection Web Protection Automatic updates To turn the Autopilot on or off follow these steps 1 Click the Autopilot switch on the upper toolbar of the Bitdefender interface As long as the Autopilot is on the Bitdefender icon in the system tray changes to B Important While the Autopilot is on modifying any of the settings it manages will result in it being turned off To see a history of actions performed by Bitdefender while Autopilot was engaged open the Events window 4 5 Profiles and Battery Mode Some computer activities such as online games or video presentations require increased system responsiveness high performance and no interruptions When your laptop is running on battery power it is best that unnecessary operations which consume additional power be postponed until the laptop is connected back to A C power To adapt to these particular situations Bitdefend
117. ed The cards represent the apps your child uses Select the card with the app you want your child to stop using The check mark symbol that appears indicates that your child will not be able to use the app 12 4 How doI prevent my child from getting in contact with untrusted persons Bitdefender Parental Advisor gives you the possibility to block phone calls from unknown phone numbers or from friends from your child s phone list To block a specific contact follow these steps 1 Go to https central bitdefender com Make sure that you are logged in with your credentials Click Parental Advisor to access the dashboard Click the icon on the desired profile card and then select Edit 4 Type in the corresponding field the phone number of your child then click SAVE 5 Select the profile of the child you want to set restrictions 6 Select the Friends tab A list with cards is displayed The cards represent the contacts from your child s phone Select the card with the phone number you want block The check mark symbol that appears indicates that your child will not be reached by the selected phone number Parental Advisor 65 Bitdefender Total Security 2016 4 TAS To block unknown phone numbers enable the Block no caller ID interactions switch 12 5 How can I set a location as safe or restricted for my child Bitdefender Parental Advisor allows you to set a location as safe or restri
118. ed Bitdefender Total Security 2016 your computer is protected against all kinds of malware such as viruses spyware and trojans and Internet threats such as hackers phishing and spam The application uses the Photon technology to enhance the speed and performance of the anti malware scanning process It works by learning the usage patterns of your system applications to know what and when to scan thus minimizing the impact on system performance You can engage the Autopilot to enjoy completely silent security and you are not required to configure any settings However you may want to take advantage of the Bitdefender settings to fine tune and improve your protection While you work play games or watch movies Bitdefender can offer you a continuous user experience by postponing maintenance tasks eliminating interruptions and adjusting system visual effects You can benefit from all these by activating and configuring Profiles Bitdefender will make most security related decisions for you and will rarely show pop up alerts Details about actions taken and information about program operation are available in the Events window For more information please refer to Events p 16 From time to time you should open Bitdefender and fix the existing issues You may have to configure specific Bitdefender components or take preventive actions to protect your computer and your data To use the online features of Bitdefender Total Secur
119. ed files after each virus definitions update Cleaned files are automatically moved back to their original location Submit suspicious quarantined files for further analysis Keep this option turned on to automatically send quarantined files to Bitdefender Labs The sample files will be analyzed by the Bitdefender malware researchers If malware presence is confirmed a signature is released to allow removing the malware Delete content older than 30 days By default quarantined files older than 30 days are automatically deleted If you want to change this interval type a new value in the Antivirus protection 102 Bitdefender Total Security 2016 _ z TAS corresponding field To disable automatic deletion of old quarantined files type 0 5 To delete a quarantined file select it and click the Delete button If you want to restore a quarantined file to its original location select it and click Restore 16 6 Active Threat Control Bitdefender Active Threat Control is an innovative proactive detection technology which uses advanced heuristic methods to detect new potential threats in real time Active Threat Control continuously monitors the applications running on the computer looking for malware like actions Each of these actions is scored and an overall score is computed for each process When the overall score for a process reaches a given threshold the process is considered to be harmful and it is blocked automatical
120. edentials p 144 Safepay The Bitdefender Safepay browser helps you to keep your online banking e shopping and any other type of online transaction private and secure Click the Safepay action button from the Bitdefender interface to start making online transactions in a secure environment For more information about Bitdefender Safepay please refer to Safepay security for online transactions p 139 Parental Advisor Bitdefender Parental Advisor allows you to monitor what your child is doing on the computer In case of inappropriate content you can decide to restrict his access to the Internet or to specific applications Click Configure under the Parental Advisor module to start configuring your children s Windows accounts and monitor their activity wherever you are Bitdefender interface 30 Bitdefender Total Security 2016 TAS For more information about configuring Parental Advisor please refer to Parental Advisor p 152 File Encryption Create encrypted password protected logical drives or vaults on your computer where you can securely store your confidential and sensitive documents For more information about how to create encrypted password protected logical drives or vaults on your computer please refer to File encryption p 118 5 3 3 Tools In the Tools tab you can configure your working profile improve the system s speed and manage your devices The modu
121. ee ene ete eens 121 21 Vulnerability 0 0 e ee rnrn rnnr rrer 123 21 1 Scanning your system for vulnerabilities 0 000 e eee eee 123 21 2 Using automatic vulnerability monitoring 0 cece eee eee 124 22 Firewall o neues a asso bec aaa ee ses oa 127 22 1 Turning on or off firewall protection 0 ccc eee eee eee ee 127 22 2 Managing firewall rules 0 ccc ene teen nets 128 22 2 1 General MUleSo445 2 ddeaqets datoraa eiae a d a 128 22 2 2 Application rules i iecs ce iruk ee ne ie niaaa a i de iaaa ENa 129 22 3 Managing connection settings s s s sassen rnnr enner 131 22 4 Configuring advanced settings 00 ccc cece nents 133 22 5 Configuring alert intensity nanana nananana eects 133 23 Intrusion Detection ccc ccc cece cece eee nen ence eenes 135 24 Ransomware Protection 0 cece eee eee cece cece enn ee ees 136 24 1 Turning on or off Ransomware Protection 0c cece eee eee 136 24 2 Protect personal files from ransomware attacks 00 eee ee 137 24 3 Configuring trusted applications anaana c eee eee 137 24 4 Configuring blocked applications 0 000 ccc cece eee eens 137 24 5 Protection at DOO oeii ei eae n E eae deta ee aoa 138 25 Safepay security for online transactions 055 139 25 1 Using Bitdefender Safepay 20 0 ccc cence eee een
122. ee enn e en aee 97 16 3 Automatic scan of removable media 00 0 cece eee eee ee ee 97 16 3 1 How does it Work 0 6 nett eee 98 16 3 2 Managing removable media scan 0 0 c cece eee eee eens 99 16 4 Configuring scan exclusions 0 00 cece enn e aes 99 16 4 1 Excluding files or folders from scanning 000c cece ee eee 100 16 4 2 Excluding file extensions from scanning 000 cece eae 100 16 4 3 Managing scan exclusions 0 00 00 e ee 101 16 5 Managing quarantined files 0 0 c ccc cence eee ene 102 16 6 Active Threat Control 0 2 0 nunnu naene tenet eee 103 16 6 1 Checking detected applications 0 000 c ccc cece ee 103 16 6 2 Turning on or off Active Threat Control 0 0 0 c cee eee eee 104 16 6 3 Adjusting the Active Threat Control protection 05 104 16 6 4 Managing excluded processes 00 cece eee eens 104 17 ANUS PAM errien Haas eee end ad Penn Fie EAE E He ae ene Phe EES 106 Ll Antispam InsightS o icocvcac aresiadsoatearanlaedeebeeremiaeaeataates 107 17 1 1 Antispamifilt rS orre creniero secik sersa vase rt ni wad aatik van 107 17 1 2 Antispam operation 0 00 an aanne 107 17 1 3 Supported e mail clients and protocols 2 200055 108 Bitdefender Total Security 2016 ae 17 2 Turning on or off antispam protection 000 cece eee eee
123. eens 140 25 2 Configuring SettingS oie genei daie geide a e eens 141 25 3 Managing bookmarks 00 6c ee 142 25 4 Hotspot protection for unsecured networks 0c cece eee eee 142 vi Bitdefender Total Security 2016 ae 26 Password Manager protection for your credentials 144 26 1 Configuring the Password Manager 000 c cece n eens 145 26 2 Turning on or off the Password Manager protection 00 148 26 3 Managing the Password Manager settingS 0 nananana 148 27 Parental AAVISOL cc cece cece i ad inae aA EEEa ah 152 27 1 Accessing Parental Advisor My Children 0 000 c cece eens 152 27 2 Adding your child s profile 0 00 153 27 2 1 Linking Parental Advisor to Bitdefender Central 00 154 27 2 2 Monitoring the child s activity 0 0 00 ccc cece cece eens 154 27 2 3 Configuring the General Settings 0 0 ccc cece eee eee 155 27 2 4 Editing a profile 0 0 0 n nee eee 156 27 2 5 Removing a profile 0 0 cece eee nee 156 27 3 Configuring Parental Advisor profiles 0 00 cece cence 156 26 3212 MEINE laso wets wesc onan acca penn naceeie hats EA dete E KAER Rao 157 273 2 ACTIVE Stat oes e ton EE E nthe ape tein ition cots AEE TOE Siete cee 157 PA AE B MINTO NE SUS eg sr ey ecg pt ayy em i Stn a ecm pp tae 158 ZU BA PMMA Ss S0 E E Reece nha ilesg dy aotdi
124. egardless of their content For more information please refer to Configuring the Spammers List p 112 2 Friends opens the Friends list that contains all the e mail addresses from which you always want to receive e mail messages regardless of their content For more information please refer to Configuring the Friends List p 111 17 3 1 Indicating detection errors If you are using a supported mail client you can easily correct the antispam filter by indicating which e mail messages should not have been marked as spam Doing so helps improve the efficiency of the antispam filter Follow these steps 1 Open your mail client 2 Go to the junk mail folder where spam messages are moved 3 Select the legitimate message incorrectly marked as spam by Bitdefender 4 Click the Add Friend button on the Bitdefender antispam toolbar to add the sender to the Friends list You may need to click OK to acknowledge Antispam 109 Bitdefender Total Security 2016 _ z TAS You will always receive e mail messages from this address no matter what they contain 5 Click the amp Not Spam button on the Bitdefender antispam toolbar normally located in the upper part of the mail client window The e mail message will be moved to the Inbox folder 17 3 2 Indicating undetected spam messages If you are using a supported mail client you can easily indicate which e mail messages should have been detected as spam Doi
125. em This is the classic scan initiated by the user you choose what drive folder or file Bitdefender should scan and Bitdefender scans it on demand Bitdefender automatically scans any removable media that is connected to the computer to make sure it can be safely accessed For more information please refer to Automatic scan of removable media p 97 Advanced users can configure scan exclusions if they do not want specific files or file types to be scanned For more information please refer to Configuring scan exclusions p 99 When it detects a virus or other malware Bitdefender will automatically attempt to remove the malware code from the infected file and reconstruct the original file This operation is referred to as disinfection Files that cannot be disinfected are moved to quarantine in order to contain the infection For more information please refer to Managing quarantined files p 102 If your computer has been infected with malware please refer to Removing malware from your system p 196 To help you clean your computer of malware that cannot be removed from within the Windows operating system Bitdefender provides you with Rescue Mode This is a trusted environment especially designed for malware removal which enables you to boot your computer independent of Windows When the computer runs in Rescue Mode Windows malware is inactive making it easy to remove Antivirus protection 83 Bit
126. ents for installing Bitdefender you will be informed of the areas that need improvement before you can proceed If an incompatible antivirus program or an older version of Bitdefender is detected you will be prompted to remove it from your system Please follow Installing your Bitdefender product 8 Bitdefender Total Security 2016 z TAS the directions to remove the software from your system thus avoiding problems occurring later on You may need to reboot your computer to complete the removal of detected antivirus programs The Bitdefender Total Security 2016 installation package is constantly updated Click Yes when prompted in order to allow Bitdefender to download the files ensuring you are installing the very latest version of the software Note Downloading the installation files can take a long time especially over slower Internet connections Once the installation is validated the setup wizard will appear Follow the steps to install Bitdefender Total Security 2016 Step 1 Bitdefender Installation The Bitdefender Installation screen lets you choose what type of installation you want to perform For a completely hassle free installation experience just click the Install button Bitdefender will be installed in the default location with default settings and you will skip directly to Step 3 of the wizard If you wish to configure the installation settings click Custom Two additional tasks can be performed a
127. equently used by hackers to find out which ports are open on your computer They might then break into your computer if they find a less secure or vulnerable port 22 5 Configuring alert intensity Bitdefender Total Security 2016 was designed to be as unintrusive as possible Under normal conditions you do not have to make decisions on whether to allow or deny connections or actions attempted by the applications running on your system If you want to be in complete control of the decision making follow these steps 1 Click the Mall icon at the top of the Bitdefender interface and select General Settings from the drop down menu 2 In the General Settings window select the General Settings tab 3 Turn on Paranoid mode by clicking the corresponding switch Firewall 133 Bitdefender Total Security 2016 REAN Note When Paranoid mode is turned on the Autopilot and Profiles features are automatically switched off Paranoid mode can be used simultaneously with Battery Mode As long as Paranoid mode is on you will be prompted for action every time one of the following situations occurs An application tries to connect to the Internet An application tries to perform an action considered suspicious by the Intrusion Detection or the Active Threat Control The alert contains detailed information regarding the application and the detected behavior Select to Allow or Deny the action using the corresponding button
128. er Generic whether generic rules are applied to this connection If the IP address of a network adapter is changed Bitdefender modifies the network type accordingly If you want to keep the same type select Yes from the corresponding drop down menu Adding editing exceptions To add or edit an exception click the Network exceptions button above the table A new window displaying the available Adapters connected to the network will appear Proceed as follows 1 Select the IP address of the computer you want to add or type an address or address range in the provided text box 2 Select the permission Allow to allow all traffic between your computer and the selected computer Firewall 132 Bitdefender Total Security 2016 TAS Deny to block all traffic between your computer and the selected computer 3 Click the button to add the exception and close the window If you want to remove an IP click the corresponding button and close the window 22 4 Configuring advanced settings To configure advanced firewall settings follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Click the Firewall module 4 In the Firewall window select the Settings tab The following feature can be enabled or disabled Block port scans in the network detects and blocks attempts to find out which ports are open Port scans are fr
129. er Total Security 2016 includes two special operation modes Profiles Battery Mode The basics 18 Bitdefender Total Security 2016 TAS 4 5 1 Profiles Bitdefender Profiles assigns more system resources to the running applications by temporarily modifying protection settings and adjusting system configuration Consequently the system impact on your activity is minimized To adapt to different activities Bitdefender comes with the following profiles Work Profile Optimizes your work efficiency by identifying and adjusting the product and system settings Movie Profile Enhances visual effects and eliminates interruptions when watching movies Game Profile Enhances visual effects and eliminates interruptions when playing games Turning on or off profiles To turn on or off profiles follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Tools tab 3 Click the Profiles module 4 In the Profiles window select the Profiles Settings tab 5 Turn on or off profiles by clicking the corresponding switch Configure Autopilot to monitor profiles For an easy to use user experience you can configure Autopilot to manage your working profile While in this mode Bitdefender automatically detects the activity you perform and applies system and product optimization settings To allow Autopilot manage profiles follow these steps 1 Click the Q icon in the
130. er to finish shredding the files 4 The results are displayed Click Close to exit the wizard Privacy protection 72 Bitdefender Total Security 2016 TAS 14 TUNE UP 14 1 How do I improve my system performance The system performance depends not only on the hardware configuration such as the CPU load memory usage and hard disk space It is also directly connected to your software configuration and to your data management These are the main actions you can take with Bitdefender to improve your system s speed and performance Optimize your system performance with a single click p 73 Scan your system periodically p 73 14 1 1 Optimize your system performance with a single click The OneClick Optimizer option saves you valuable time when you want a quick way to improve your system performance by rapidly scanning detecting and cleaning useless files To start the OneClick Optimizer process follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Tools tab 3 Under the Tune Up module select OneClick Optimizer 4 Let Bitdefender search for files that can be deleted then click the Optimize button to finish the process Or quicker click the OneClick Optimizer action button from the Bitdefender interface For more information about how you can improve the speed of your computer with a single click please refer to Optimizing your syste
131. erface 27 Bitdefender Total Security 2016 TAS 5 3 The Bitdefender modules The Bitdefender product comes with a number of useful modules to help you stay protected while you work surf the web or want to make online payments improve the speed of your system and many others Whenever you want to access the modules or to start configuring your product click the icon in the lower left corner of the Bitdefender interface The modules are separated into three tabs based on the features they offer Protection Privacy Tools 5 3 1 Protection In this tab you can configure your security level manage friends and spammers view and edit the network connection settings and set up what system vulnerabilities to be fixed The modules you can manage in the Protection panel are Antivirus Antivirus protection is the foundation of your security Bitdefender protects you in real time and on demand against all sorts of malware such as viruses trojans spyware adware etc From the Antivirus module you can easily access the following scan tasks Quick Scan System Scan Manage Scans Rescue Mode For more information about scan tasks and how to configure antivirus protection please refer to Antivirus protection p 83 Web Protection Web Protection helps you to stay protected against phishing attacks fraud attempts and private data leaks while surfing on the Internet For more information about
132. esired Wallet database from the My Wallets section then click the Open button A new window appears Select the desired category from the upper part of the window Identity Websites Online banking Emails Applications Wi Fi Networks Adding editing the credentials To add a new password choose the desired category from the top click Add item insert the information in the corresponding fields and click the Save button To edit an entry from the table select it and click the Edit button To exit click Cancel Password Manager protection for your credentials 147 Bitdefender Total Security 2016 z TAS To remove an entry select it click the Edit button and choose Delete 26 2 Turning on or off the Password Manager protection To turn the Password Manager protection on or off follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Privacy tab 3 Click the Password Manager module 4 Click the Module status switch to turn Password Manager on or off 26 3 Managing the Password Manager settings To configure the master password in detail follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Privacy tab 3 Click the Password Manager module then select the Security Settings tab The following options are available Ask for my master password when I login to my PC
133. fender uses an issue tracking system to detect and inform you about the issues that may affect the security of your computer and data By default it will monitor only a series of issues that are considered to be very important However you can configure it as needed choosing which specific issues you want to be notified about Detected issues include important protection settings that are turned off and other conditions that can represent a security risk They are grouped into two categories Critical issues prevent Bitdefender from protecting you against malware or represent a major security risk Minor non critical issues can affect your protection in the near future The Bitdefender icon in the system tray indicates pending issues by changing its color as follows i Critical issues are affecting the security of your system They require your immediate attention and must be fixed as soon as possible The basics 14 Bitdefender Total Security 2016 _ z FAS Non critical issues are affecting the security of your system You should check and fix them when you have the time Also if you move the mouse cursor over the icon a pop up will confirm the existence of pending issues When you open the Bitdefender interface the Security status area on the upper toolbar will indicate nature of issues affecting your system 4 2 1 Fix all Issues wizard To fix detected issues follow the Fix all issues wizard 1 To open
134. file extensions 386 a6p ac accda accdb accdc accde accdp accdr accdt accdu acl acr action ade adp air app as asd asp awk bas bat bin cgi chm cla class cmd cnv com cpl csc csh dat dek did dll doc docm docx dot dotm dotx drv ds ebm esh exe ezs fky frs fxp gadget grv hlp hms hta htm html iaf icd ini inx ipf isu jar js jse jsx kix laccdb Ink maf mam maq mar mat mcr mda mdb mde mdt mdw mem mhtml mpp mpt mpx ms msg msi msp mst msu oab obi obs ocx oft ole one onepkg ost ovl pa paf pex pfd php pif pip pot potm potx ppa ppam pps ppsm ppsx ppt pptm pptx pre prf prg pst pub puz pvd pwc py pyc pyo qpx rbx rgs rox rp rtf scar scr script sct shb shs sldm sldx smm snp spr svd sys thmy tlb tms u3p udf url vb vbe vbs vbscript vxd wbk wom wdm wiz wll wpk ws wsf xar xl xla xlam xlb xlc xll xlm xls xlsb xlsm xlsx xlt xltm xltx xlw xml xqt xsf xsn xtp Scan inside archives Scanning inside archives is a slow and resource intensive process which is therefore not recommended for realtime protection Archives containing infected files are not an immediate threat to the security of your system The malware can affect your system only if the infected file is extracted from the archive and executed without having real time protection enabled If you decide on using this option you
135. g HTTP Allow or deny HTTP web browsing By default this type of connection is allowed Incoming ICMP ICMPv6 Allow or deny ICMP ICMPv6 messages ICMP messages are often used by hackers to carry out attacks against computer networks By default this type of connection is denied Firewall 128 Bitdefender Total Security 2016 _ z FAS Incoming Remote Desktop Connections Allow or deny other computers access over Remote Desktop Connections By default this type of connection is allowed Windows Explorer traffic on HTTP FTP Allow or deny HTTP and FTP traffic from Windows Explorer By default this type of connection is denied 22 2 2 Application rules To view and manage the firewall rules controlling applications access to network resources and the Internet follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Click the Firewall module 4 In the Firewall window select the Rules tab You can see the programs processes for which firewall rules have been created in the table To see the rules created for a specific application simply double click it For each rule the following information is displayed Name the name of the process the rules applies to Network Type the process and the network adapter types the rule applies to Rules are automatically created to filter network or Internet access through any adapter
136. he Install button Bitdefender will be installed in the default location with default settings and you will skip directly to Step 3 of the wizard If you wish to configure the installation settings click Custom Two additional tasks can be performed at this step Please read the End User License Agreement before proceeding with the installation The License Agreement contains the terms and conditions under which you may use Bitdefender Total Security 2016 If you do not agree to these terms close the window The installation process will be abandoned and you will exit setup Enable sending Anonymous Usage Reports By enabling this option reports containing information about how you use the product are sent to the Bitdefender servers This information is essential for improving the product and can help us provide a better experience in the future Please note that these reports contain no confidential data such as your name or IP address and that they will not be used for commercial purposes Installing your Bitdefender product 6 Bitdefender Total Security 2016 TAS Step 2 Customize installation settings Note This step appears only if you have chosen to customize the installation during the previous step The following options are available Install path By default Bitdefender Total Security 2016 will be installed in C Program Files Bitdefender Bitdefender 2016 If you want to change the installation path clic
137. he PIN you have set Wipe Remove all data from your computer When you send the Wipe command the computer reboots and the data on all hard drive partitions is erased Device Anti Theft 161 Bitdefender Total Security 2016 TAS Anti Theft is activated after the installation and can be accessed exclusively through your Bitdefender Central account from any device connected to the Internet anywhere Using Anti Theft features To access the Anti Theft features use one of the following possibilities From the Bitdefender main interface 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Tools tab 3 Under the Anti Theft module select Manage devices 4 In the Bitdefender Central window that opens click the desired device card then select Anti Theft On any device with Internet access 1 Open a web browser and go to https central bitdefender com 2 Log in to your account using your e mail address and password 3 Select the My Devices panel 4 Click the desired device card then select Anti Theft 5 Select the feature you want to use Locate display your device s location on Google Maps Wipe delete all data from your computer Important After you wipe a device all Anti Theft features cease to function Lock lock your computer and set a PIN code for unlocking it Alert send an alert on the device Device Anti Theft 162 Bitdefender Total Security 2016
138. he Protection tab 3 Click Ransomware Protection 4 Click the switch to turn on or off Protection at boot Ransomware Protection 138 Bitdefender Total Security 2016 _ z rO 25 SAFEPAY SECURITY FOR ONLINE TRANSACTIONS The computer is fast becoming the main tool for shopping and banking Paying bills transferring money buying pretty much anything you can imagine has never been quicker or easier This involves sending personal information account and credit card data passwords and other types of private information over the Internet in other words exactly the type of information flow that cyber criminals are very interested to tap into Hackers are relentless in their efforts to steal this information so you can never be too careful about securing online transactions Bitdefender Safepay is first of all a protected browser a sealed environment that is designed to keep your online banking e shopping and any other type of online transaction private and secure For the best privacy protection Bitdefender Password Manager has been integrated into Bitdefender Safepay to secure your credentials whenever you want to access private online locations For more information please refer to Password Manager protection for your credentials p 144 Bitdefender Safepay offers the following features it blocks access to your desktop and any attempt to take snapshots of your screen it protects your secret pa
139. he password protects the content of a vault from unauthorized access Only users who know the password can open the vault and access the documents and data stored inside it The vault must be locked before you can change its password To change the password of a vault follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Privacy tab 3 Click the File Encryption module 4 In the My Vaults window select the vault for which you want to change the password File encryption 121 Bitdefender Total Security 2016 TAS 5 Click the Settings button 6 Type the current password of the vault in the Old Password field 7 Type the new password of the vault in the New Password and Confirm New Password fields Note The password must have at least 8 characters For a strong password use a combination of uppercase and lowercase letters numbers and special characters such as S or Bitdefender will immediately inform you about the result of the operation If an error has occurred use the error message to troubleshoot the error To change quicker the password of a vault locate on your computer the bvd file representing the vault Right click the file point to Bitdefender File Vault and select Change Vault Password File encryption 122 Bitdefender Total Security 2016 _ z TAS 21 VULNERABILITY An important step in protecting your computer against malic
140. he user on the other computer if you have permission to connect to the printer The printer connected to your computer or to the other computer is not shared The shared printer is not added on the computer Note To learn how to manage printer sharing share a printer set or remove permissions for a printer connect to a network printer or to a shared printer go to the Windows Help and Support Center in the Start menu click Help and Support Access to a network printer may be restricted to specific computers or users only You should check with the network administrator if you have permission to connect to that printer If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 205 32 7 My Internet is slow This situation may appear after you install Bitdefender The issue could be caused by errors in the Bitdefender firewall configuration To troubleshoot this situation follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface Solving common issues 183 Bitdefender Total Security 2016 _ z TAS 2 Select the Protection tab 3 Click the Firewall module then click the switch to turn off Firewall 4 Check if your Internet connection improved with the Bitdefender firewall disabled If you still have a slow Internet connection the issue may not be caused by Bitdefender You should contact your
141. heck your children s activities and change the Parental Advisor settings using Bitdefender Central from any computer or mobile device connected to the Internet 12 2 How do I block my child s access to a website Bitdefender Parental Advisor allows you to control the content accessed by your child while using his device and enables you to block access to a website To block access to a website you need to add it to the Exclusions list as follows 1 Go to https central bitdefender com Log in to your account using your e mail address and password Click Parental Advisor to access the dashboard Select your child s profile from the My Children window Select the Interests tab Click the MANAGE button Type the web page you want to block in the corresponding field Select Allow or Deny O AON DO BPW NY Click Done to save the changes 12 3 How do I prevent my child from playing a game Bitdefender Parental Advisor allows you to control the content accessed by your child while using the computer Parental Advisor 64 Bitdefender Total Security 2016 z TAS To block access to a game follow these steps 1 Go to https central bitdefender com ak WwW N Log in to your account using your e mail address and password Click Parental Advisor to access the dashboard Select your child s profile from the My Children window Select the Activities tab A list with cards is display
142. hed to the standby mode Interests here you can view info about what the categories of websites that your child visited Click the Review inappropriate content link to have access to the inappropriate content that he watched Social Interactions here you can view a bar diagram with a top of the activities over the day Activities here you can view the contacts who called your child the info he shared on Facebook and the new friends he added to his network Applications here you can see the applications your child used Note For detailed information click the desired option located in the right corner of every section 27 3 2 Activities The Activities window helps you block applications from running Games media and messaging software as well as other categories of software can be blocked this way The module can be enabled or disabled by using the corresponding switch To configure Application control for a specific user account follow these steps Parental Advisor 157 Bitdefender Total Security 2016 z TAS 1 A list with cards is displayed The cards represent the apps your child uses 2 Select the card with the app you want your child to stop using The check mark symbol that appears indicates that your child will not be able to use the app 27 3 3 Interests The Interests window helps you block websites with inappropriate content Websites that host videos games media and messaging
143. help you solve your Bitdefender related problems and questions Bitdefender Support Center http www bitdefender com support consumer html Bitdefender Support Forum http forum bitdefender com The HOTforSecurity computer security portal http www hotforsecurity com You can also use your favorite search engine to find out more information about computer security the Bitdefender products and the company 35 1 Bitdefender Support Center The Bitdefender Support Center is an online repository of information about the Bitdefender products It stores in an easily accessible format reports on the results of the ongoing technical support and bugfixing activities of the Bitdefender support and development teams along with more general articles about virus prevention the management of Bitdefender solutions with detailed explanations and many other articles The Bitdefender Support Center is open to the public and freely searchable The extensive information it contains is yet another means of providing Bitdefender customers with the technical knowledge and insight they need All valid requests for information or bug reports coming from Bitdefender clients eventually find their way into the Bitdefender Support Center as bugfix reports workaround cheatsheets or informational articles to supplement product helpfiles The Bitdefender Support Center is available any time at http www bitdefender com support consumer html 35
144. hen reboot your system In Windows 8 and Windows 8 1 a From the Windows Start screen locate Control Panel for example you can start typing Control Panel directly in the Start screen and then click its icon b Click Uninstall a program or Programs and Features c Find Bitdefender Total Security 2016 and select Uninstall d Click Remove in the window that appears and then select want to reinstall it e Click Next to continue f Wait for the uninstall process to complete then reboot your system In Windows 10 a Click Start then click Settings b Click the System icon in the Settings area then select Installed apps c Find Bitdefender Total Security 2016 and select Uninstall d Click Uninstall again to confirm your choice e Click Remove in the window that appears and then select want to reinstall it Solving common issues 177 Bitdefender Total Security 2016 _ z FAS f Click Next to continue g Wait for the uninstall process to complete then reboot your system 2 Reinstall your Bitdefender product Bitdefender is not the only security solution installed on your system In this case follow these steps 1 Remove the other security solution For more information please refer to How do I remove other security solutions p 80 2 Remove Bitdefender completely from the system In Windows 7 a Click Start go to Control Panel and double click Programs and Features
145. his step Buy a new subscription this link redirects you to the Bitdefender page from where you can buy a new subscription have an activation code this link redirects you to your Bitdefender Central account Click ACTIVATION CODE in the My Subscription window that appears Type the activation code you have then click SUBMIT Click Finish to access the Bitdefender Total Security 2016 interface 3 2 Install from installation disc To install Bitdefender from the installation disc insert the disc in the optical drive A installation screen should be displayed in a few moments Follow the instructions to start installation Note The installation screen provides an option to copy the installation package from the installation disc to a USB storage device This is useful if you need to install Bitdefender on a computer that does not have a disc drive for example on a netbook Insert the storage device into the USB drive and then click Copy to USB Afterwards go to the computer without a disc drive insert the storage device into the USB drive and double click runsetup exe from the folder where you have saved the installation package If the installation screen does not appear use Windows Explorer to browse to the disc s root directory and double click the file autorun exe Validating the installation Bitdefender will first check your system to validate the installation If your system does not meet the minimum requirem
146. ie rd aninte ele aa easton AE 158 2 3 9 IPIACOS be naaa ate tonsa a e e drones ie E ETE ER DEEE 159 2m9 0 SOCIAl na act a e aE EE EEUE EE E EAE EEUE ERNE E 160 28 Device Anti Theft ccc cece cece cece ence cents aenen eee enes 161 29 USB IMMUNIZET eee eee nee eee ee eee nn eee es 163 System op mMmizallON ini ccsausseriaioiiarieteesrinneees 164 30 TUNE UP ai ciactavasaiiGams ane dare E E OA IEEE RIET 165 30 1 Optimizing your system speed with a single click 0008 165 30 2 Optimizing your PC s boot time 0 ccc cece eee eee eee eens 166 B31 Profle S ig Lie 2 coves manaa ea n a oie bhbMededeh sinha 168 ITN WORK Profile iseen hae hea Rene ean ace hoe ond nan healings eam ee 169 31 2 Movie Profile 2 00 0 e eee e nets 170 31 3 Game Profile 2 0 0 ete nent tenet e nent eee 171 31 4 Real Time Optimization 0 0 0 0 0 ccc cece earann eaea 172 TAG ee Ue sess a 174 32 Solving COMMON ISSUES ccc cece cece eee e cece rreren 175 32 1 My system appears to be SIOW 2 naana 175 32 2 Scan doesn t start 00 n ete e ne eas 176 32 3 can no longer use an application 0 0000 cece cece eee ees 179 32 4 What to do when Bitdefender blocks a safe website or online application 180 32 5 cannot connect to the Internet 0 cece eee teens 181 32 6 cannot access a device on my network 0 00 cece eee eee eee 181 32 7 My Interne
147. ility monitoring p 124 USB Immunizer 163 Bitdefender Total Security 2016 _ z202 em SYSTEM OPTIMIZATION 164 Bitdefender Total Security 2016 _ z TAS 30 TUNE UP Bitdefender comes with a Tune Up module that helps you maintain the integrity of your system The maintenance tools offered are critical for the improvement of your system s responsiveness and the efficient management of the hard drive space Bitdefender provides the following PC tune up tools OneClick Optimizer analyzes and improves your system speed by running multiple tasks with a single click on a button Startup Optimizer reduces your system startup time by stopping unnecessary applications from running when the PC is rebooted 30 1 Optimizing your system speed with a single click Issues such as hard disk failures leftover registry files and browser history may slow down your computer work which may become nagging for you All these can now be fixed with one single click on a button OneClick Optimizer allows you to identify and remove useless files by running multiple cleaning tasks at the same time To start the OneClick Optimizer process follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Tools tab 3 Under the Tune Up module select OneClick Optimizer To exit click Cancel a Analyzing Wait for Bitdefender to finish searching for system issues Disk Cleanup
148. ing the corresponding switch 5 5 Security Report The Security Report provides a weekly status for your product and various tips to improve the system protection These tips are important for managing the overall protection and you can easily see the actions you can take on your system The report is generated once a week and it summarizes the relevant information on your product activity so you can easily understand what occurred during this period of time The information offered by the Security Report is divided into three categories Protection area view information related to your system protection Files Scanned Allows you to see the files scanned by Bitdefender for the week You can view details such as the number of scanned files and the number of files cleaned by Bitdefender For more information on the Antivirus protection please refer to Antivirus protection p 83 Websites Scanned Allows you to check the number of web pages scanned and blocked by Bitdefender To protect you from disclosing personal information while browsing Bitdefender secures your web traffic For more information on Web Protection please refer to Web Protection p 115 Vulnerabilities Allows you to easily identify and fix system vulnerabilities in order to make your computer more secure against malware and hackers Bitdefender interface 34 Bitdefender Total Security 2016 4 TAS For more information on
149. ions Add new devices to your network and manage them wherever you are Protect the network devices and their data against theft or loss with Anti Theft 6 1 Accessing your Bitdefender Central account There are several ways to access your Bitdefender Central account Depending on the task you want to perform you can use any of the following possibilities From the Bitdefender main interface 1 Click the Go to Bitdefender Central link in the left part of the Bitdefender interface From Account Info 1 Click the A icon at the top of the Bitdefender interface then select Account Info from the drop down menu 2 Click the Go to Bitdefender Central link in the lower part of the window that appears From your web browser 1 Open a web browser on any device with Internet access Bitdefender Central 38 Bitdefender Total Security 2016 TAS 2 Go to https central bitdefender com 3 Log in to your account using your e mail address and password 6 2 My Subscriptions The Bitdefender Central platform gives you the possibility to easily manage the subscriptions you have for all your devices 6 2 1 Check available subscriptions To check your available subscriptions 1 Access your Bitdefender Central account 2 Select the My Subscriptions panel Here you have information about the availability of the subscriptions you own and the number of devices using each of them You can add a new device to
150. ious persons and applications is to keep up to date the operating system and the applications you regularly use You should also consider disabling Windows settings that make the system more vulnerable to malware Moreover to prevent unauthorized physical access to your computer strong passwords passwords that cannot be easily guessed must be configured for each Windows user account Bitdefender automatically checks your system for vulnerabilities and alerts you about them System vulnerabilities include the following outdated applications on your computer missing Windows updates weak passwords to Windows user accounts Bitdefender provides two easy ways to fix the vulnerabilities of your system You can scan your system for vulnerabilities and fix them step by step using the Vulnerability Scan option Using automatic vulnerability monitoring you can check and fix detected vulnerabilities in the Events window You should check and fix system vulnerabilities every one or two weeks 21 1 Scanning your system for vulnerabilities To fix system vulnerabilities using the Vulnerability Scan option follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Under the Vulnerability module select Vulnerability Scan 4 Wait for Bitdefender to check your system for vulnerabilities To stop the scanning process click the Skip button at the top of the windo
151. irectly from your browser to have all the important data at hand The Bitdefender Wallet add on is supported by the following browsers Google Chrome Internet Explorer and Mozilla Firefox and is also also integrated with Safepay To access the Bitdefender Wallet extension open your web browser allow the add on to be installed and click the ei icon on the toolbar The Bitdefender Wallet extension contains the following options Open Wallet opens the Wallet Lock Wallet locks the Wallet Websites opens a submenu with all the websites logins stored in the Wallet Click Add website to add new websites into the list Fill forms opens a submenu containing the information you added for a specific category From here you can add new data to your Wallet Password Generator enables you to generate random passwords you can use for new or existing accounts Click Show advanced settings to customize the complexity of the password Password Manager protection for your credentials 150 Bitdefender Total Security 2016 5 a Settings opens the Password Manager settings window Report issue report any issue you encounter with the Bitdefender Password Manager Password Manager protection for your credentials 151 Bitdefender Total Security 2016 _ z TAS 27 PARENTAL ADVISOR The Parental Advisor feature allows you to control the access to the Internet and to specific applications for each device the fea
152. is written in Cyrillic or Asian characters If so the e mail will be tagged as SPAM and moved in the Spam folder Antispam 107 Bitdefender Total Security 2016 4 TAS Note If the e mail is tagged as SEXUALLY EXPLICIT in the subject line Bitdefender will consider it SPAM 17 1 3 Supported e mail clients and protocols Antispam protection is provided for all POP3 SMTP e mail clients The Bitdefender Antispam toolbar however is integrated only into Microsoft Outlook 2007 2010 2013 Microsoft Outlook Express and Windows Mail on 32 bit systems Mozilla Thunderbird 3 0 4 17 2 Turning on or off antispam protection Antispam protection is enabled by default To turn off the Antispam module follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Click the Antispam module then click the switch to turn on or off Antispam 17 3 Using the antispam toolbar in your mail client window In the upper area of your mail client window you can see the Antispam toolbar The Antispam toolbar helps you manage antispam protection directly from your mail client You can easily correct Bitdefender if it marked a legitimate message as SPAM Important Bitdefender integrates into the most commonly used mail clients through an easy to use antispam toolbar For a complete list of supported mail clients please refer to Supported e mail clients and protocols
153. itdefender Services are not responding error You may encounter this error as follows The Bitdefender icon in the system tray is grayed out and you are informed that the Bitdefender services are not responding Solving common issues 185 Bitdefender Total Security 2016 4 TAS The Bitdefender window indicates that the Bitdefender services are not responding The error may be caused by one of the following conditions temporary communication errors between the Bitdefender services some of the Bitdefender services are stopped other security solutions running on your computer at the same time with Bitdefender To troubleshoot this error try these solutions 1 Wait a few moments and see if anything changes The error may be temporary 2 Restart the computer and wait a few moments until Bitdefender is loaded Open Bitdefender to see if the error persists Restarting the computer usually solves the problem 3 Check if you have any other security solution installed as they may disrupt the normal operation of Bitdefender If this is the case we recommend you to remove all of the other security solutions and then reinstall Bitdefender For more information please refer to How do I remove other security solutions p 80 If the error persists please contact our support representatives for help as described in section Asking for help p 205 32 11 Antispam filter does not work properly This
154. ity 2016 and manage your subscriptions and devices access your Bitdefender Central account For more information please refer to Bitdefender Central p 38 The How to p 47 section is where you will find step by step instructions on how to perform common tasks If you experience issues while using Bitdefender check the Solving common issues p 175 section for possible solutions to the most common problems 4 1 Opening the Bitdefender window To access the main interface of Bitdefender Total Security 2016 follow the steps below The basics 13 Bitdefender Total Security 2016 4 TAS In Windows 7 1 Click Start and go to All Programs 2 Click Bitdefender 2016 3 Click Bitdefender Total Security 2016 or quicker double click the Bitdefender El icon in the system tray In Windows 8 and Windows 8 1 Locate Bitdefender Total Security 2016 from the Windows Start screen for example you can start typing Bitdefender directly in the Start screen and then click its icon Alternatively open the Desktop app and then double click the Bitdefender E icon in the system tray In Windows 10 Type Bitdefender in the search box from the taskbar and then click its icon Alternatively double click the Bitdefender El icon in the system tray For more information about the Bitdefender window and icon in the system tray please refer to Bitdefender interface p 24 4 2 Fixing issues Bitde
155. k Change and select the folder in which you would like Bitdefender to be installed Configure proxy settings Bitdefender Total Security 2016 requires access to the Internet for product registration downloading security and product updates in cloud detection components etc If you use a proxy connection instead of a direct Internet connection you must select this option and configure the proxy settings The settings can be imported from the default browser or you can enter them manually Click Install to confirm your preferences and begin the installation If you change your mind click the corresponding Use default button Step 3 Installation in progress Wait for the installation to complete Detailed information about the progress is displayed Critical areas on your system are scanned for viruses the latest versions of the application files are downloaded and installed and the Bitdefender services are started This step can take a couple of minutes Step 4 Installation completed Your Bitdefender product is successfully installed A summary of the installation is displayed If any active malware was detected and removed during the installation a system reboot may be required Click OK to continue Installing your Bitdefender product 7 Bitdefender Total Security 2016 4 TAS Step 5 Get started In the Get started window you can see the validity of your subscription Two additional tasks can be performed at t
156. k account numbers that the legitimate organization already has The Web site however is bogus and set up only to steal the user s information Photon Photon is an innovative non intrusive Bitdefender technology designed to minimize the performance impact of antivirus protection By monitoring your PC s activity in the background it creates usage patterns that help optimize booting and scanning processes Polymorphic virus A virus that changes its form with each file it infects Since they have no consistent binary pattern such viruses are hard to identify Port An interface on a computer to which you can connect a device Personal computers have various types of ports Internally there are several ports for connecting disk drives display screens and keyboards Externally personal computers have ports for connecting modems printers mice and other peripheral devices In TCP IP and UDP networks an endpoint to a logical connection The port number identifies what type of port it is For example port 80 is used for HTTP traffic Ransomware Ransomware is a malicious program that tries to make money from users by locking their vulnerable systems CryptoLocker CryptoWall Glossary 217 Bitdefender Total Security 2016 _ z TAS and TeslaWall are only some variants that hunt personal systems of users The infection can be spread by accessing spam e mail downloading e mail attachments or installing applications
157. l automatically take the recommended actions on detected files If there remain unresolved threats you will be prompted to choose the actions to be taken on them 16 2 4 Configuring a custom scan To configure a scan for malware in detail and then run it follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Under the Antivirus module select Manage Scans 4 Click New custom task In the Basic tab enter a name for the scan and select the locations to be scanned 5 If you want to configure the scanning options in detail select the Advanced tab A new window appears Follow these steps a You can easily configure the scanning options by adjusting the scan level Drag the slider along the scale to set the desired scan level Use the description on the right side of the scale to identify the scan level that better fits your needs Advanced users might want to take advantage of the scan settings Bitdefender offers To configure the scan options in detail click Custom You can find information about them at the end of this section b You can also configure these general options Run the task with low priority Decreases the priority of the scan process You will allow other programs to run faster and increase the time needed for the scan process to finish Antivirus protection 91 Bitdefender Total Security 2016 FAS Minimize Scan Wizard
158. l be informed that no action can be taken so as to avoid losing clean files Antivirus protection 88 Bitdefender Total Security 2016 _ z TAS Move files to quarantine Moves detected files to quarantine Quarantined files cannot be executed or opened therefore the risk of getting infected disappears For more information please refer to Managing quarantined files p 102 Deny access In case an infected file is detected the access to this will be denied 16 1 4 Restoring the default settings The default real time protection settings ensure good protection against malware with minor impact on system performance To restore the default real time protection settings follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Click the Antivirus module then select the Shield tab 4 Click Default 16 2 On demand scanning The main objective for Bitdefender is to keep your computer clean of viruses This is done by keeping new viruses out of your computer and by scanning your e mail messages and any new files downloaded or copied to your system There is a risk that a virus is already lodged in your system before you even install Bitdefender This is why it s a very good idea to scan your computer for resident viruses after you ve installed Bitdefender And it s definitely a good idea to frequently scan your computer for viruses On deman
159. le Chrome Safari To configure Web Protection settings follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Click the Web Protection module Click the switches to turn on or off Search Advisor a component that rates the results of your search engine queries and the links posted on social networking websites by placing an icon next to every result You should not visit this web page gt This web page may contain dangerous content Exercise caution if you decide to visit it This is a safe page to visit Search Advisor rates the search results from the following web search engines Google Yahoo Bing Baidu Search Advisor rates the links posted on the following online social networking services Facebook Twitter Scanning SSL web traffic Web Protection 115 Bitdefender Total Security 2016 4 TAS More sophisticated attacks might use secure web traffic to mislead their victims It is therefore recommended to enable SSL scanning Protection against fraud Protection against phishing You can create a list of web sites that will not be scanned by the Bitdefender antimalware antiphishing and antifraud engines The list should contain only web sites you fully trust For example add the web sites where you currently shop online To configure and manage web sites using the web protection provided b
160. les placed in this folder will open when the computer starts For example a startup screen a sound file to be played when the computer first starts a reminder calendar or application programs can be startup items Normally an alias of a file is placed in this folder rather than the file itself Subscription Purchase agreement that gives the user the right to use a particular product or service on a specific number of devices and for a certain period of time An expired subscription can be automatically renewed using the information provided by the user at the first purchase System tray Introduced with Windows 95 the system tray is located in the Windows taskbar usually at the bottom next to the clock and contains miniature icons for easy access to system functions such as fax printer modem Glossary 219 Bitdefender Total Security 2016 ne volume and more Double click or right click an icon to view and access the details and controls TCP IP Transmission Control Protocol Internet Protocol A set of networking protocols widely used on the Internet that provides communications across interconnected networks of computers with diverse hardware architectures and various operating systems TCP IP includes standards for how computers communicate and conventions for connecting networks and routing traffic Trojan A destructive program that masquerades as a benign application Unlike viruses Trojan horses do not replicate
161. les you can manage in the Tools tab are Tune Up Bitdefender Total Security 2016 offers not just security it also helps you keep your computer s performance in shape In the Tune Up module you can access a number of useful tools OneClick Optimizer Startup Optimizer For more information about the performance optimization tools please refer to Tune Up p 165 Profiles Bitdefender Profiles helps you to have a simplified user experience while working watching a movie or playing a game by monitoring the product and system working tools Click Activate Now on the upper toolbar in the Bitdefender interface to start using this feature Bitdefender lets you to configure the following profiles Work Profile Movie Profile Game Profile For more information about how you can configure the profiles module please refer to Profiles p 168 Bitdefender interface 31 Bitdefender Total Security 2016 TAS Anti Theft Bitdefender Anti Theft protects your computer and data against theft or loss In case of such an event this allows you to remotely locate or lock your computer You can also wipe all data present into your system Bitdefender Anti Theft offers the following features Remote Locate Remote Lock Remote Wipe Remote Alert For more information about how you can keep your system away from wrong hands please refer to Device Anti Theft p 161 5 4 Security Widget Security
162. lick Ransomware Protection 4 Click the switch to turn on or off Ransomware Protection Each time an application will try to access a protected file a Bitdefender pop up is displayed You can allow or deny the access Ransomware Protection 136 Bitdefender Total Security 2016 TAS 24 2 Protect personal files from ransomware attacks If you want to settle personal files to a shelter follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Click the Ransomware Protection module then click the Protected Folders button 4 Click Add and then go to the folder you want to protect 5 Click OK to add the selected folder to the protection environment By default the folders My Documents My Pictures Public documents and Public Pictures are protected against malware attacks Personal data stored in online file hosting services such as Box Dropbox Google Drive and OneDrive are also included to the protection environment provided that their applications are installed on the system Note Custom folders can be protected only for current users System and application files cannot be added to exceptions 24 3 Configuring trusted applications Disable ransomware protection for specific applications but only the ones you trust should be added to the list To add trusted applications to exclusions follow these steps 1 Click the icon in the lowe
163. logs Each time a scan is performed a scan log is created and Bitdefender records the detected issues in the Antivirus window The scan log contains detailed information about the logged scanning process such as scanning options the scanning target the threats found and the actions taken on these threats You can open the scan log directly from the scan wizard once the scan is completed by clicking Show Log To check a scan log or any detected infection at a later time follow these steps 1 Click the a icon at the top of the Bitdefender interface and select Events from the drop down menu 2 In the Events window select Antivirus from the corresponding drop down menu This is where you can find all malware scan events including threats detected by on access scanning user initiated scans and status changes for automatic scans 3 In the events list you can check what scans have been performed recently Click an event to view details about it 4 To open the scan log click View log If you want to run again the same scan click the Rescan button 16 3 Automatic scan of removable media Bitdefender automatically detects when you connect a removable storage device to your computer and scans it in the background This is recommended in order to prevent viruses and other malware from infecting your computer Detected devices fall into one of these categories Antivirus protection 97 Bitdefender Total Security 2016 z
164. losest Bitdefender update server in your region Do not change the update location unless advised by a Bitdefender representative or by your network administrator if you are connected to an office network You can switch back to the generic Internet update location by clicking Default Update processing rules You can choose between three ways to download and install updates Silent update Bitdefender automatically downloads and implements the update Prompt before downloading every time an update is available you will be prompted before downloading it Prompt before installing every time an update was downloaded you will be prompted before installing it Some updates require a restart to complete the installation By default if an update requires a restart Bitdefender will keep working with the old files until the user voluntarily restarts the computer This is to prevent the Bitdefender update process from interfering with the user s work If you want to be prompted when an update requires a restart turn off the Postpone reboot option by clicking the corresponding switch Keeping Bitdefender up to date 46 Bitdefender Total Security 2016 Ze HOW TO 47 Bitdefender Total Security 2016 _ z TAS 8 INSTALLATION 8 1 How do I install Bitdefender on a second computer If the subscription you have purchased covers more than one computer you can use your Bitdefender Central account credentials
165. lower left corner of the Bitdefender interface 2 Select the Tools tab The basics 19 Bitdefender Total Security 2016 4 TAS 3 Click the Profiles module 4 In the Profiles window select the Profiles Settings tab 5 Check the corresponding Let Autopilot manage my profiles box If you do not want to let your Profile be automatically managed leave the box unchecked and manually choose it from the PROFILE drop down list from the Bitdefender interface For more information on Profiles please refer to Profiles p 168 4 5 2 Battery Mode Battery Mode is specially designed for laptop and tablet users Its purpose is to minimize both system and Bitdefender impact on power consumption when the battery charge level is lower than you select The following product settings are applied when Bitdefender operates in Battery Mode Bitdefender Automatic Update is postponed Scheduled scans are postponed Security Widget is turned off Bitdefender detects when your laptop has switched to battery power and based on the battery charge level it automatically enters Battery Mode Likewise Bitdefender automatically exits Battery Mode when it detects the laptop is no longer running on battery To turn on or off Battery mode follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Tools tab 3 Click the Profiles module then select the Battery Mode tab 4 Turn o
166. luded from scanning by the following engines malware phishing and fraud Solving common issues 180 Bitdefender Total Security 2016 _ z TAS If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 205 32 5 I cannot connect to the Internet You may notice that a program or a web browser can no longer connect to the Internet or access network services after installing Bitdefender In this case the best solution is to configure Bitdefender to automatically allow connections to and from the respective software application Click the icon in the lower left corner of the Bitdefender interface Select the Protection tab Click the Firewall module then select the Rules tab To add an application rule click the Add rule button aor WON Anew window appears where you can add the details Make sure to select all the network types available and in the Permission section select Allow Close Bitdefender open the software application and try again to connect to the Internet If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 205 32 6 I cannot access a device on my network Depending on the network you are connected to the Bitdefender firewall may block the connection between your system and another device such as another computer or a printer As a result you m
167. ly If Autopilot is off you will be notified through a pop up window about the blocked application Otherwise the application will be blocked without any notification You can check what applications have been detected by Active Threat Control in the Events window 16 6 1 Checking detected applications To check the applications detected by Active Threat Control follow these steps 1 Click the a icon at the top of the Bitdefender interface and select Events from the drop down menu 2 In the Events window select Antivirus from the corresponding drop down menu 3 Click an event to view details about it 4 If you trust the application you can configure Active Threat Control not to block it anymore by clicking Allow and monitor Active Threat Control will continue to monitor excluded applications If an excluded application is detected to perform suspicious activities the event will simply be logged and reported to Bitdefender Cloud as detection error Antivirus protection 103 Bitdefender Total Security 2016 TAS 16 6 2 Turning on or off Active Threat Control To turn on or off Active Threat Control follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Click the Antivirus module 4 In the Antivirus window select the Shield tab 5 Click the switch to turn on or off Active Threat Control 16 6 3 Adjusting the Active Threat Control
168. m speed with a single click p 165 14 1 2 Scan your system periodically Your system speed and its general behavior can also be affected by malware Make sure to scan your system periodically at least once a week Tune Up 73 Bitdefender Total Security 2016 FAS It is recommended to use the System Scan because it scans for all types of malware threatening the security of your system and it also scans inside archives To start the System Scan follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Under the Antivirus module select System Scan 4 Follow the wizard steps 14 2 How can I improve my system startup time Unnecessary applications that are annoyingly slowing down booting time when you open your PC can be disabled or postponed from opening with the Startup Optimizer thus saving you valuable time To use the Startup Optimizer follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Tools tab 3 Under the Tune Up module select Startup Optimizer 4 Select the applications that you want to delay at system startup Or quicker click the Startup Optimizer action button from the Bitdefender interface For more information on how to optimize your PC s booting time please refer to Optimizing your PC s boot time p 166 Tune Up 74 Bitdefender Total Security 2
169. mal mode 3 Reinstall your Bitdefender product You had a different security solution before and you did not remove it properly To solve this follow these steps 1 Reboot your system and enter in Safe Mode To find out how to do this please refer to How do I restart in Safe Mode p 81 2 Remove the other security solution from your system In Windows 7 Solving common issues 194 Bitdefender Total Security 2016 _ z TAS a Click Start go to Control Panel and double click Programs and Features b Find the name of the program you want to remove and select Remove c Wait for the uninstall process to complete then reboot your system In Windows 8 and Windows 8 1 a From the Windows Start screen locate Control Panel for example you can start typing Control Panel directly in the Start screen and then click its icon b Click Uninstall a program or Programs and Features c Find the name of the program you want to remove and select Remove d Wait for the uninstall process to complete then reboot your system In Windows 10 a Click Start then click Settings b Click the System icon in the Settings area then select Installed apps c Find the name of the program you want to remove and select Uninstall d Wait for the uninstall process to complete then reboot your system In order to correctly uninstall the other software go to their website and run their uninstall tool or
170. n or off automatic Battery Mode by clicking the corresponding switch Drag the corresponding slider along the scale to set when the system should start operating in Battery Mode By default the mode is activated when the battery charge level drops below 30 The basics 20 Bitdefender Total Security 2016 TAS Note The Battery Mode is enabled by default on laptops and tablets Configuring Battery Mode To configure Battery mode follow these steps Click the icon in the lower left corner of the Bitdefender interface Select the Tools tab Click the Profiles module then select the Battery Mode tab Enable the feature by clicking the corresponding switch Click the Configure button nok WYN Choose the system adjustments to be applied by checking the following options Optimize product settings for Battery Mode Postpone background programs and maintenance tasks Postpone Windows Automatic Updates Adjust power plan settings for Battery Mode Disable external devices and network ports 7 Click Save to save the changes and close the window 4 6 Password protecting Bitdefender settings If you are not the only person with administrative rights using this computer it is recommended that you protect your Bitdefender settings with a password To configure password protection for the Bitdefender settings follow these steps 1 Click the icon at the top of the Bitdefender interface and
171. n you have the time The area is colored red Critical issues are affecting the security of your system You should address these issues immediately 5 5 2 Turning on or off the Security Report notification To turn on or off the Security Report notification follow these steps 1 Click the a icon at the top of the Bitdefender interface and select General Settings from the drop down menu Bitdefender interface 36 Bitdefender Total Security 2016 z TAS 2 In the General Settings window select the General Settings tab 3 Click the corresponding switch to turn on or off the Security Report notification The Security Report notification is enabled by default Bitdefender interface 37 Bitdefender Total Security 2016 TAS 6 BITDEFENDER CENTRAL Bitdefender Central is the web platform where you have access to the product s online features and services and can remotely perform important tasks on devices Bitdefender is installed on You can log in to your Bitdefender Central account from any computer or mobile device connected to the Internet by going to https central bitdefender com Once you have access to it you can start doing the following Download and install Bitdefender on Windows OS X and Android operating systems The products available for download are Bitdefender Total Security 2016 Bitdefender Antivirus for Mac Bitdefender Mobile Security Manage and renew your Bitdefender subscript
172. nager is integrated with Bitdefender Safepay and provides a unified solution for the various ways in which your private data can be compromised Password Manager protects the following private information Personal information such as the e mail address or the phone number Login credentials for the websites Bank account information or the credit card number Access data to the e mail accounts Passwords for the applications Passwords for the Wi Fi networks Password Manager protection for your credentials 144 Bitdefender Total Security 2016 oe 26 1 Configuring the Password Manager Once the installation is finished and you open your browser you will be notified through a pop up window that you can use Wallet for an easier browsing experience Bitdefender Wallet is the place where you can store your personal data Click Explore to start the setup wizard for the Wallet Follow the wizard to complete the setup process Two tasks can be performed during this step Create a new Wallet database to protect your passwords During the setup process you will be asked to protect your Wallet with a master password The password should be strong and contain at least 7 characters To create a strong password use minimum one number or symbol and one upper case character Once you have set a password anyone trying to access the Wallet will first have to provide the password After setting the master password y
173. nder 0 00 c cece cece ene ees 75 15 3 How do automatically shut down the computer after the scan is over 76 15 4 How do configure Bitdefender to use a proxy Internet connection 77 15 5 Am using a 32 bit or a 64 bit version of Windows 0000 eee 78 15 6 How do display hidden objects in Windows 00 cece cena 79 15 7 How do remove other security solutions 00 0 ccc eee eee 80 15 8 How do restart in Safe Mode 0 00 c cece eee eee 81 Managing your SSCUUINY secors E 82 16 Antivirus protection 2 ccc cece cece eect ee teeeeees 83 16 1 On access scanning real time protection 06 c cece eee eee 84 16 1 1 Turning on or off real time protection 0 0 00 cece eee eee 84 16 1 2 Adjusting the real time protection level cece eee eee ee 85 16 1 3 Configuring the real time protection settings 2 000s 85 16 1 4 Restoring the default settings na nn ana 00 c cece cece 89 16 2 On demand scanning 0 66 eee eee nee n nee ees 89 16 2 1 Scanning a file or folder for malware 0 0 cece eee ee eee 89 16 2 2 Running a Quick Scan 0 eee nent eens 90 16 2 3 Running a System Scan 2 eee 90 16 2 4 Configuring a custom SCAN eee eee ees 91 16 2 5 Antivirus Scan Wizard 0 000 cece ees 94 16 2 6 Checking scan logS 0 0 c ccc e
174. ndow that appears you can manage the files and folders excluded from scanning 7 Add exclusions by following these steps a Click the Add button located at the top of the exclusions table b Click Browse select the file or folder that you want to be excluded from scanning and then click OK Alternatively you can type or copy and paste the path to the file or folder in the edit field c By default the selected file or folder is excluded from both on access and on demand scanning To change when to apply the exclusion select one of the other options d Click Add 8 Click OK to save the changes and close the window 16 4 2 Excluding file extensions from scanning When you exclude a file extension from scanning Bitdefender will no longer scan files with that extension regardless of their location on your computer The exclusion also applies to files on removable media such as CDs DVDs USB storage devices or network drives Important Use caution when excluding extensions from scanning because such exclusions can make your computer vulnerable to malware To exclude file extensions from scanning follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface Antivirus protection 100 Bitdefender Total Security 2016 _ z TAS Select the Protection tab Click the Antivirus module Inthe Antivirus window select the Exclusions tab Turn on scan exclusions for files
175. ng Control Panel directly in the Start screen and then click its icon 2 Click Uninstall a program or Programs and Features 3 Find Bitdefender Total Security 2016 and select Uninstall 4 Click Repair in the window that appears This will take several minutes Installation 52 Bitdefender Total Security 2016 TAS 5 You will need to restart the computer to complete the process In Windows 10 1 Click Start then click Settings Click the System icon in the Settings area then select Apps amp features Find Bitdefender Total Security 2016 and select Uninstall Click Uninstall again to confirm your choice a A W N Click Repair This will take several minutes 6 You will need to restart the computer to complete the process Installation 53 Bitdefender Total Security 2016 TAS 9 SUBSCRIPTIONS 9 1 What Bitdefender product am I using To find out which Bitdefender program you have installed 1 Open the Bitdefender interface 2 At the top of the window you should see one of the following Bitdefender Antivirus Plus 2016 Bitdefender Internet Security 2016 Bitdefender Total Security 2016 9 2 How do I activate Bitdefender subscription using a license key If you have a valid license key and want to use it to activate a subscription for Bitdefender Total Security 2016 there are two possible cases You have upgraded from a previous Bitdefender version to the new one 1
176. ng so helps improve the efficiency of the antispam filter Follow these steps 1 Open your mail client Go to the Inbox folder wo N Select the undetected spam messages A Click the amp Is Spam button on the Bitdefender antispam toolbar normally located in the upper part of the mail client window They are immediately marked as spam and moved to the junk mail folder 17 3 3 Configuring toolbar settings To configure the antispam toolbar settings for your e mail client click Settings button on the toolbar and then the Toolbar Settings tab Here you have the following options Move message to Deleted Items only for Microsoft Outlook Express Windows Mail Note In Microsoft Outlook Mozilla Thunderbird detected spam messages are automatically moved to a Spam folder located in the Deleted Items Trash folder Mark spam e mail messages as Read marks the spam messages as read automatically so as not to be disturbing when they arrive You can choose whether or not to display confirmation windows when you click the amp Add Spammer and Add Friend buttons on the antispam toolbar Confirmation windows can prevent accidentally adding e mail senders to Friends Spammers list Antispam 110 Bitdefender Total Security 2016 4 TAS 17 4 Configuring the Friends List The Friends list is a list of all the e mail addresses from which you always want to receive messages regardless of their
177. ng system your computer is running and hardware information follow these steps In Windows 7 right click My Computer on the desktop and then select Properties from the menu In Windows 8 and Windows 8 1 from the Windows Start screen locate Computer for example you can start typing Computer directly in the Start screen and then right click its icon Select Properties in the bottom menu Look in the System area to find information about your system type In Windows 10 type System in the search box from the taskbar and click its icon Look in the System area to find information about your system type 2 1 Minimum system requirements 1 GB available free hard disk space at least 800 MB on the system drive 1 6 GHz processor 1 GB of memory RAM 2 2 Recommended system requirements 2 GB available free hard disk space at least 800 MB on the system drive Intel CORE Duo 2 GHz or equivalent processor 2 GB of memory RAM System requirements 3 Bitdefender Total Security 2016 eo 2 3 Software requirements To be able to use Bitdefender and all its features your computer needs to meet the following software requirements Internet Explorer 10 or higher Mozilla Firefox 14 or higher Google Chrome 20 or higher Skype 6 3 or higher Yahoo Messenger 9 or higher Microsoft Outlook 2007 2010 2013 Microsoft Outlook Express and Windows Mail on 32 bit systems Mozilla Thunder
178. nizations companies or governments are targeted by this malware The objective of an advanced persistent threat is to remain undetected for a long time being able to monitor and gather important information without damaging the targeted machines The method used to inject the virus into the network is through a PDF file or an Office document that look harmless so that every user can run the files Adware Glossary Adware is often combined with a host application that is provided at no charge as long as the user agrees to accept the adware Because adware applications are usually installed after the user has agreed to a licensing agreement that states the purpose of the application no offense is committed 212 Bitdefender Total Security 2016 z TAS However pop up advertisements can become an annoyance and in some cases degrade system performance Also the information that some of these applications collect may cause privacy concerns for users who were not fully aware of the terms in the license agreement Archive A disk tape or directory that contains files that have been backed up A file that contains one or more files in a compressed format Backdoor A hole in the security of a system deliberately left in place by designers or maintainers The motivation for such holes is not always sinister some operating systems for example come out of the box with privileged accounts intended for use by field service techni
179. nning at system startup Select the ones you want to disable or delay at startup Community choice See what other Bitdefender users have decided to do with the app you have selected System boot time Check the slider at the top of the window to see the time required by both your system and the selected applications to run at startup A system restart is required to be able to retrieve information about system and applications startup time Startup status 166 Bitdefender Total Security 2016 TAS Enable Select this option when you want an application to start running at system startup This option is enabled by default Delay Select this option to postpone a program from running at system startup This means that the selected applications will start with a five minute delay after user logins on system The Delay functionality is predefined and cannot be configured by user Disable Select this option to disable a program from running at system startup e Results Information such as the estimated system boot time after delaying or disabling programs is displayed A system restart may be required in order to see all this info Click OK to save the changes and close the window Or quicker click the Startup Optimizer action button from the Bitdefender interface Note In case your subscription expires or you decide to uninstall Bitdefender the programs that you scheduled to stop running from
180. not imply that Bitdefender endorses or accepts any responsibility for the content of the third party site Trademarks Trademark names may appear in this book All registered and unregistered trademarks in this document are the sole property of their respective owners and are respectfully acknowledged er as Bitdefender Bitdefender Total Security 2016 ws AA Table of Contents WO ereinen AR 1 1 Preparing for installation 0 cece cece ence cece rererere 2 2 System requirements cc cece eect eee eee eteeeeeteeees 3 2 1 Minimum system requirements 00000 c cece eee eee 3 2 2 Recommended system requirements 0000 e cece ee eee eee eee 3 2 3 Software requirements 0 0 0 e ene EEA 4 3 Installing your Bitdefender product 2 2 ceeee ees 5 3 1 Install from Bitdefender Central 0 00 cece ete e ne eee 5 3 2 Install from installation disc 2 0 0 0 ccc cece ene eee 8 Getting started i pcnccedaeaisceoraticiesonnneientirenerernemiannernnts 12 A The basics cx ciiissc ie aa aa E a A E i 13 4 1 Opening the Bitdefender window 0 00 nananana raana aa 13 4 2 FIXING ISSUCS io e e er Seis geared Hae E wads Rave EEE EOE 14 4 2 1 Fix all Issues wizard 0000 0 cece cence teeta ees 15 4 2 2 Configuring status alerts 0 0 0 0 cece ccc een eee eens 16 AS EVENS spacial tans EEN Dam eee eine ede ea aE a
181. o boot into a Bitdefender environment from where you can clean up your Windows partition If prompted press Enter and select the screen resolution closest to the one you normally use Then press Enter again Bitdefender Rescue Mode will load in a few moments Boot your computer directly into Rescue Mode If Windows no longer starts you can boot your computer directly into Bitdefender Rescue Mode by following the steps below 1 Start reboot your computer and start pressing the space key on your keyboard before the Windows logo appears A menu will appear prompting you to select an operating system to start Press TAB to go to the tools area Choose Bitdefender Rescue Image and press the Enter key to boot into a Bitdefender environment from where you can clean up your Windows partition If prompted press Enter and select the screen resolution closest to the one you normally use Then press Enter again Bitdefender Rescue Mode will load in a few moments Scanning your system in Rescue Mode To scan your system in Rescue Mode follow these steps 1 Enter Rescue Mode as described in Starting your system in Rescue Mode p 196 2 The Bitdefender logo will appear and the antivirus engines will start to be copied 3 A welcome window will then appear Click Continue 4 An update of the antivirus signatures is started Removing malware from your system 197 Bitdefender Total Security 2016 TAS
182. of operating system components This is why most viruses are inactive when using Windows in Safe Mode and they can be easily removed To start Windows in Safe Mode 1 Restart the computer 2 Press the F8 key several times before Windows starts in order to access the boot menu 3 Select Safe Mode in the boot menu or Safe Mode with Networking if you want to have Internet access 4 Press Enter and wait while Windows loads in Safe Mode 5 This process ends with a confirmation message Click OK to acknowledge 6 To start Windows normally simply reboot the system Useful Information 81 Bitdefender Total Security 2016 _ z202 em MANAGING YOUR SECURITY 82 Bitdefender Total Security 2016 ae 16 ANTIVIRUS PROTECTION Bitdefender protects your computer from all kinds of malware viruses Trojans spyware rootkits and so on The protection Bitdefender offers is divided into two categories On access scanning prevents new malware threats from entering your system Bitdefender will for example scan a word document for known threats when you open it and an e mail message when you receive one On access scanning ensures real time protection against malware being an essential component of any computer security program Important To prevent viruses from infecting your computer keep on access scanning enabled On demand scanning allows detecting and removing the malware that already resides in the syst
183. ome 1 Open Google Chrome 2 Go to the Menu icon 3 Click Settings 4 Click Extensions 5 Point Bitdefender Password Manager and click Enable Note The add on will be enabled after you restart your web browser Solving common issues 19 Bitdefender Total Security 2016 _ z FAS Now check if the autofill feature in Wallet works for your online accounts If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 205 32 13 Bitdefender removal failed If you want to remove your Bitdefender product and you notice that the process hangs out or the system freezes click Cancel to abort the action If this does not work restart the system When removal fails some Bitdefender registry keys and files may remain in your system Such remainders may prevent a new installation of Bitdefender They may also affect system performance and stability In order to completely remove Bitdefender from your system follow these steps In Windows 7 1 Click Start go to Control Panel and double click Programs and Features 2 Find Bitdefender Total Security 2016 and select Uninstall 3 Select Remove and then select want to permanently remove it 4 Click Next to continue 5 Wait for the uninstall process to complete then reboot your system In Windows 8 and Windows 8 1 1 From the Windows Start screen locate Control Panel for example you can sta
184. on 6 2 4 Activate subscription A subscription can be activated during the installation process by using your Bitdefender Central account Together with the activation process its validity starts to count down If you have purchased an activation code from one of our resellers or you received it as a present then you can add its availability to your Bitdefender subscription provided that they are for the same product To activate a subscription using an activation code follow these steps 1 Access your Bitdefender Central account 2 Select the My Subscriptions panel 3 Click the ACTIVATION CODE button then type the code in the corresponding field 4 Click SUBMIT The subscription is now activated Go to My Devices panel and select INSTALL Bitdefender to install the product on one of your devices 6 3 My Devices The My Devices area in your Bitdefender Central account gives you the possibility to install manage and take remote actions on your Bitdefender product on any device provided that it is turned on and connected to the Bitdefender Central 40 Bitdefender Total Security 2016 _ z TAS Internet The device cards display the device name protection status and remaining availability on your subscription To easily identify your devices you can customize the device name 1 Access your Bitdefender Central account 2 Select the My Devices panel 3 Clickthe icon on the desired device card then selec
185. otocol numbers at http www iana org assignments protocol numbers 22 3 Managing connection settings For each network connection you can configure special trusted or untrusted zones A trusted zone is a device that you fully trust for example a computer or a printer All traffic between your computer and a trusted device is allowed To share resources with specific computers in an unsecured wireless network add them as allowed computers An untrusted zone is a device that you do not want to communicate with your computer at all To view and manage zones on your network adapters follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface Firewall 131 Bitdefender Total Security 2016 Be y At 2 Select the Protection tab 3 Click the Firewall module 4 In the Firewall window select the Adapters tab The network adapters with active connections and the current zones if any are displayed in this tab For each zone the following information is displayed Network Type the type of network your computer is connected to Stealth Mode whether you can be detected by other computers To configure the Stealth Mode select the desired option from the corresponding drop down menu On Stealth Mode is on Your computer is invisible from both the local network and the Internet Off Stealth Mode is off Anyone from the local network or the Internet can ping and detect your comput
186. ou are given the possibility to synchronize the Wallet information in the cloud so you can use it on all your devices At the end of the setup process the following Wallet settings are enabled by default Save credentials automatically in Wallet Ask for my master password when login to my computer Automatically lock Wallet when I leave my PC unattended Import an existing database if you previously used Wallet on your system Export the Wallet database To export your Wallet database follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Privacy tab 3 Click the Password Manager module then select the Wallets tab Password Manager protection for your credentials 145 Bitdefender Total Security 2016 TAS 4 Select the desired Wallet database from the My Wallets section then click the Export button 5 Follow the steps to export the Wallet database to a location on your system Note The Wallet needs to be opened in order for the Export button to be available Create a new Wallet database To create a new Wallet database follow these steps Click the icon in the lower left corner of the Bitdefender interface Select the Privacy tab Click the Password Manager module then select the Wallets tab Click the icon in the window that appears In the Start Fresh area click Create New not WN Type the required information in the
187. our system as soon as the scan is over Consider this example you have finished your work at the computer and you want to go to sleep You would like to have your entire system checked for malware by Bitdefender Useful Information 76 Bitdefender Total Security 2016 4 TAS This is how you set up Bitdefender to shut down your system at the end of the scan 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Under the Antivirus module select Manage Scans 4 Inthe Manage Scan Tasks window click New custom task to enter a name for the scan and select the locations to be scanned 5 If you want to configure the scanning options in detail select the Advanced tab 6 Choose to shutdown the computer when the scan is over if no threats are found 7 Click OK to save the changes and close the window 8 Click the Start Scan button to scan your system If no threats are found the computer will shut down If there remain unresolved threats you will be prompted to choose the actions to be taken on them For more information please refer to Antivirus Scan Wizard p 94 15 4 How do I configure Bitdefender to use a proxy Internet connection If your computer connects to the Internet through a proxy server you must configure Bitdefender with the proxy settings Normally Bitdefender automatically detects and imports the proxy settings from your system Im
188. ous p 201 What are the password protected files in the scan log p 202 What are the skipped items in the scan log p 202 What are the over compressed files in the scan log p 203 Why did Bitdefender automatically delete an infected file p 203 If you cannot find your problem here or if the presented solutions do not solve it you can contact the Bitdefender technical support representatives as presented in chapter Asking for help p 205 33 1 Bitdefender Rescue Mode Rescue Mode is a Bitdefender feature that allows you to scan and disinfect all existing hard drive partitions outside of your operating system Once Bitdefender Total Security 2016 is installed Rescue Mode can be used even if you are no longer able to boot into Windows Starting your system in Rescue Mode You can enter Rescue Mode in one of two ways From the Bitdefender interface To enter Rescue Mode directly from Bitdefender follow these steps Removing malware from your system 196 Bitdefender Total Security 2016 _ z TAS Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Under the Antivirus module select Rescue Mode A confirmation window appears Click Yes to reboot your computer After the computer restarts a menu will appear prompting you to select an operating system Choose Bitdefender Rescue Mode and press the Enter key t
189. ow do I restart in Safe Mode p 81 2 Remove Bitdefender from your system In Windows 7 a Click Start go to Control Panel and double click Programs and Features Find Bitdefender Total Security 2016 and select Uninstall Click Remove in the window that appears and then select I want to reinstall it Click Next to continue Wait for the uninstall process to complete Reboot your system in normal mode In Windows 8 and Windows 8 1 Solving common issues 193 Bitdefender Total Security 2016 TAS a From the Windows Start screen locate Control Panel for example you can start typing Control Panel directly in the Start screen and then click its icon b Click Uninstall a program or Programs and Features c Find Bitdefender Total Security 2016 and select Uninstall d Click Remove in the window that appears and then select I want to reinstall it e Click Next to continue f Wait for the uninstall process to complete g Reboot your system in normal mode In Windows 10 a Click Start then click Settings b Click the System icon in the Settings area then select Installed apps c Find Bitdefender Total Security 2016 and select Uninstall d Click Uninstall again to confirm your choice e Click Remove in the window that appears and then select want to reinstall it f Click Next to continue g Wait for the uninstall process to complete h Reboot your system in nor
190. ox to be SPAM free like Friends list Spammers list and Charset filter Friends list Spammers list Most people communicate regularly to a group of people or even receive messages from companies or organizations in the same domain By using friends or spammers list you can easily classify which people you want to receive e mail from friends no matter what the message contains or which people you never want to hear from again spammers Note We recommend that you add your friends names and e mail addresses to the Friends list Bitdefender does not block messages from those on the list therefore adding friends helps ensure that legitimate messages get through Charset filter Many spam messages are written in Cyrillic and or Asian charsets The Charset Filter detects this kind of messages and tags them as SPAM 17 1 2 Antispam operation The Bitdefender Antispam Engine uses all antispam filters combined to determine whether a certain e mail message should get into your Inbox or not Every e mail that comes from the Internet is first checked with the Friends list Spammers list filter If the sender s address is found in the Friends list the e mail is moved directly to your Inbox Otherwise the Spammers list filter will take over the e mail to verify if the sender s address is on its list If a match is made the e mail will be tagged as SPAM and moved in the Spam folder Else the Charset filter will check if the e mail
191. portant Home Internet connections do not normally use a proxy server As a rule of thumb check and configure the proxy connection settings of your Bitdefender program when updates are not working If Bitdefender can update then it is properly configured to connect to the Internet To manage the proxy settings follow these steps 1 Clickthe a icon at the top of the Bitdefender interface and select General Settings from the drop down menu Useful Information 77 Bitdefender Total Security 2016 4 TAS 2 In the General Settings window select the Advanced tab 3 Turn on Proxy usage by clicking the switch 4 Click the Manage proxies link 5 There are two options to set the proxy settings Import proxy settings from default browser proxy settings of the current user extracted from the default browser If the proxy server requires a username and a password you must specify them in the corresponding fields Note Bitdefender can import proxy settings from the most popular browsers including the latest versions of Internet Explorer Mozilla Firefox and Opera Custom proxy settings proxy settings that you can configure yourself The following settings must be specified Address type in the IP of the proxy server Port type in the port Bitdefender uses to connect to the proxy server Username type in a user name recognized by the proxy Password type in the valid password of the previously specified
192. private documents Excel files and other similar data However for videos or other large files you may need more space To securely store your confidential or sensitive files or folders in Bitdefender file vaults follow these steps Create a file vault and set a strong password for it To create a vault right click an empty area of the desktop or in a folder on your computer point to Bitdefender gt Bitdefender File Vault and select Create File Vault A new window appears Proceed as follows 1 In the Start fresh area click Create new 2 Click Browse select the location of the vault and save the vault file under the desired name 3 Choose a drive letter from the menu When you open the vault a virtual disk drive labeled with the selected letter appears in My Computer 4 Type the vault password in the Password and Confirm fields 5 If you want to change the default size 100 MB of the vault type the desired value in the Vault size MB field 6 Click the Create Privacy protection 70 Bitdefender Total Security 2016 _ z TAS Note When you open the vault a virtual disk drive appears in My Computer The drive is labeled with the drive letter assigned to the vault Add the files or folders you want to keep safe to the vault In order to add a file to a vault you must first open the vault 1 Browse to the bvd vault file 2 Right click the vault file point to Bitdefender File Vault and select Open
193. r File Shredder helps you permanently delete data by physically removing it from your hard disk You can quickly shred files or folders from your computer using the Windows contextual menu by following these steps 1 Right click the file or folder you want to permanently delete 2 Select Bitdefender gt File Shredder in the context menu that appears 3 A confirmation window appears Click Yes to start the File Shredder wizard 4 Wait for Bitdefender to finish shredding the files 5 The results are displayed Click Close to exit the wizard Alternatively you can shred files from the Bitdefender interface 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Privacy tab 3 Under the Data Protection module select File Shredder 4 Follow the File Shredder wizard a Add Folder s Add the files or folders you want to be permanently removed b Click Next and confirm that you wish to continue with the process Wait for Bitdefender to finish shredding the files c Results The results are displayed Click Close to exit the wizard Data protection 117 Bitdefender Total Security 2016 TAS 20 FILE ENCRYPTION Bitdefender File Encryption enables you to create encrypted password protected logical drives or vaults on your computer where you can securely store your confidential and sensitive documents The data stored on the vaults can only be accessed by users who know the password
194. r left corner of the Bitdefender interface 2 Select the Protection tab 3 Under the Ransomware Protection module select Trusted applications 4 Click Add and browse to the applications you want to protect 5 Click OK to add the selected application to the protection environment 24 4 Configuring blocked applications Among the applications you have installed on your computer some may want to access your personal files Ransomware Protection 137 Bitdefender Total Security 2016 TAS To restrict those applications follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Under the Ransomware Protection module select Blocked applications 4 Click Add and browse to the applications you want to restrict 5 Click OK to add the selected application to the restricted list 24 5 Protection at boot It is known that many malware applications are set to run at system startup a fact which can seriously damage a machine Bitdefender Boot time protection scans all critical system areas before all files are being loaded with zero impact on the system At the same time protection is provided from certain attacks that rely on stack or heap code execution code injections or hooks inside certain core dynamic libraries To disable Protection at boot follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select t
195. r support as described in section Asking for help p 205 33 3 How do I clean a virus in an archive An archive is a file or a collection of files compressed under a special format to reduce the space on disk necessary for storing the files Some of these formats are open formats thus providing Bitdefender the option to scan inside them and then take appropriate actions to remove them Other archive formats are partially or fully closed and Bitdefender can only detect the presence of viruses inside them but is not able to take any other actions Removing malware from your system 199 Bitdefender Total Security 2016 4 TAS If Bitdefender notifies you that a virus has been detected inside an archive and no action is available it means that removing the virus is not possible due to restrictions on the archive s permission settings Here is how you can clean a virus stored in an archive 1 Identify the archive that includes the virus by performing a System Scan of the system Turn off the Bitdefender real time antivirus protection a Click the icon in the lower left corner of the Bitdefender interface b Select the Protection tab c Click the Antivirus module then select the Shield tab d Click the switch to turn off On access scanning Go to the location of the archive and decompress it using an archiving application like WinZip 4 Identify the infected file and delete it Delete
196. r web browser Automatically open websites in Safepay Recommend me to use Safepay Do not recommend me to use Safepay Domains list Choose how Bitdefender Safepay will behave when you visit websites from specific domains in your regular web browser by adding them to the domains list and selecting the behavior for each one Automatically open in Bitdefender Safepay Have Bitdefender prompt you for action each time Never use Bitdefender Safepay when visiting a page from the domain in a regular browser Blocking pop ups You can choose to block pop ups by clicking the corresponding switch You can also create a list of web sites to allow pop ups from The list should contain only web sites you fully trust To add a site to the list provide its address in the corresponding field and click Add domain Safepay security for online transactions 141 Bitdefender Total Security 2016 z TAS To remove a web site from the list select it in the list and click the corresponding Remove link Enable Hotspot protection You can enable an extra layer of protection when connected to unsecured Wi fi networks by enabling this feature Access Hotspot protection for unsecured networks p 142 for more information 25 3 Managing bookmarks If you disabled the automatic detection of some or all websites or Bitdefender simply doesn t detect certain websites you can add bookmarks to Bitdefender Safepay so that
197. rability monitoring Bitdefender scans your system for vulnerabilities regularly in the background and keeps records of detected issues in the Events window To check and fix the detected issues follow these steps 1 Click the a icon at the top of the Bitdefender interface and select Events from the drop down menu 2 In the Events window select Vulnerability from the Select Events list 3 You can see detailed information regarding the detected system vulnerabilities Depending on the issue to fix a specific vulnerability proceed as follows Vulnerability 124 Bitdefender Total Security 2016 Cae TAS if Windows updates are available click Update now If automatic Windows update is disabled click Enable If an application is outdated click Update now to find a link to the vendor web page from where you can install the latest version of that application If a Windows user account has a weak password click Change password to force the user to change the password at the next logon or change the password yourself For a strong password use a combination of uppercase and lowercase letters numbers and special characters such as S or If the Windows Autorun feature is enabled click Fix to disable it To configure the vulnerability monitoring settings follow these steps 1 2 3 4 Click the icon in the lower left corner of the Bitdefender interface Select the Protection tab Click the V
198. ror has occurred use the error message to troubleshoot the error File encryption 119 Bitdefender Total Security 2016 TAS To open quicker a vault locate on your computer the bvd file representing the vault you want to open Right click the file point to Bitdefender File Vault and select Open Type the required password and then click OK 20 4 Adding files to vaults Before you can add files or folders to a vault you must open the vault To add new files to your vault follow these steps Click the icon in the lower left corner of the Bitdefender interface Select the Privacy tab Click the File Encryption module Inthe My Vaults window select the vault you want to open Click the Unlock button and type the required password Click the Open button to open your vault NO oO FBP WN Add files or folders as you normally do in Windows for example you can use the copy and paste method To add quicker files to your vault right click the file or folder you want to copy to a vault point to Bitdefender File Vault and click Add to File Vault If only one vault is open the file or folder is copied directly to that vault If several vaults are open you will be prompted to choose the vault to copy the item to Select from the menu the drive letter corresponding to the desired vault and click OK to copy the item 20 5 Locking vaults When you are done with your work in a file vault you mu
199. rotected files in the scan log 202 33 7 What are the skipped items in the scan log 0 cece cece 202 33 8 What are the over compressed files in the scan log 0000 eee 203 33 9 Why did Bitdefender automatically delete an infected file 203 CONCUSSA aea 204 34 Asking for help ccc ccc cece cece ee een eee e ee en ee nenes 205 35 Online resources cece eee rriet eee eee rrr rrr rrer 207 35 1 Bitdefender Support Center 20 0 0 ccc eee eee 207 35 2 Bitdefender Support Forum 0 000 eees 207 35 3 HOMPorSecurity Portal sic cicgiidis atest owididit as nerien b e An wine 208 36 Contact information cece cece cee e ee eee eee een ee ees 209 36 1 Web addresses sede uci a dened seed ica es Pedals KANE awed AKEE ENNS 209 36 2 Local distributors 0 00 c eect eet nett e eens 209 36 3 Bitdefender offices 2 0 eee nee nee 209 GIOSSALY roana vx Heed see bd Sa ea ae ey ses ATE Pye tended eee 212 viii Bitdefender Total Security 2016 A ye INSTALLATION Bitdefender Total Security 2016 TAS 1 PREPARING FOR INSTALLATION Before you install Bitdefender Total Security 2016 complete these preparations to ensure the installation will go smoothly Make sure that the computer where you plan to install Bitdefender meets the minimum system requirements If the computer does not meet all the minimum
200. rs EAEE REEERE RRRS 34 5 5 1 Checking the Security Report 000 c ccc eee eee eens 36 5 5 2 Turning on or off the Security Report notification 36 6 Bitdefender Central ccc cece cece cen e cece eee e nnn rrer 38 6 1 Accessing your Bitdefender Central account 000ce eee eee eee 38 6 2 My SUDSCIIPLONS i assena geese inan E aa E A S abies ees 39 Bitdefender Total Security 2016 ae 6 2 1 Check available subscriptions 0000 c ccc cece een eee eee 39 6 2 2 Add anew device 20 c annuau nnana nanenane 39 6 2 3 Renew subscription 0 00 00000 c ccc eet 40 6 2 4 Activate subscription 0 0 0 0 00 cece een eens 40 6 3 MY DEVICES 5 trina ding EEEN E EAEE adam aWahnwied adam dune wien Aue 40 7 Keeping Bitdefender up to date 0 ceceeeeee eee ees 43 7 1 Checking if Bitdefender is up to date 0 cece eee eens 43 7 2 Performing an update 0 cnn eee een n eee eens 44 7 3 Turning on or off automatic update n anana cee eens 44 7 4 Adjusting update settings 0 ccc cece een eee eens 45 HOW O sain teieiacinceeee N eee 4T 8 Installation 1 0 00 0 ccc ccc cece cece eee AENA ROATA EEEE fra 48 8 1 How do install Bitdefender on a second computer 0000 eee 48 8 2 When should reinstall Bitdefender 00 000 eee eee 48 8 3 Where can download my Bitdefen
201. rt typing Control Panel directly in the Start screen and then click its icon 2 Click Uninstall a program or Programs and Features 3 Find Bitdefender Total Security 2016 and select Uninstall 4 Select Remove and then select I want to permanently remove it 5 Click Next to continue 6 Wait for the uninstall process to complete then reboot your system In Windows 10 1 Click Start then click Settings 2 Click the System icon in the Settings area then select Installed apps Solving common issues 192 Bitdefender Total Security 2016 FAS 3 Find Bitdefender Total Security 2016 and select Uninstall 4 Click Uninstall again to confirm your choice 5 Select Remove and then select I want to permanently remove it 6 Click Next to continue 7 Wait for the uninstall process to complete then reboot your system 32 14 My system doesn t boot up after installing Bitdefender If you just installed Bitdefender and cannot reboot your system in normal mode anymore there may be various reasons for this issue Most probably this is caused by a previous Bitdefender installation which was not removed properly or by another security solution still present on the system This is how you may address each situation You had Bitdefender before and you did not remove it properly To solve this follow these steps 1 Reboot your system and enter in Safe Mode To find out how to do this please refer to H
202. s The a icon at the top of the main interface lets you manage your account and access the online features of your product from the account dashboard Here you can also access the Events the weekly Security Report and the Help amp Support page Number of days The time remaining before your current subscription left expires is displayed Click the link to open a window where you can see more information about your license key or register your product with a new license key 5 2 1 Upper toolbar The upper toolbar contains the following elements Security Status Area on the left side of the toolbar informs you if there are any issues affecting your computer s security and helps you fix them The color of the security status area changes depending on the detected issues and different messages are displayed The area is colored green There are no issues to fix Your computer and data are protected Bitdefender interface 26 Bitdefender Total Security 2016 _ z rO The area is colored yellow Non critical issues are affecting the security of your system You should check and fix them when you have the time The area is colored red Critical issues are affecting the security of your system You should address these issues immediately By clicking anywhere inside the security status area you can access a wizard that will help you easily remove any threats from your computer For detailed information please refer to
203. s 168 Bitdefender Total Security 2016 TAS 31 1 Work Profile Running multiple tasks at work such as sending e mails having a video communication with your distant colleagues or working with design applications may affect your system performance Work Profile has been designed to help you improve your work efficiency by turning off some of your background services and maintenance tasks Configuring Work profile To configure the actions to be taken while in Work Profile follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Tools tab 3 Click the Profiles module 4 In the Profiles Settings window click the Configure button from the Work Profile area 5 Choose the system adjustments you would like to be applied by checking the following options Boost performance on work apps Optimize product settings for Work profile Postpone background programs and maintenance tasks Postpone Windows Automatic Updates 6 Click Save to save the changes and close the window Manually adding applications to the Work Profile list If Bitdefender does not automatically enter Work Profile when you launch a certain work application you can manually add the application to the Applications list To manually add applications to the Applications list in Work Profile 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Tools tab
204. s cannot be fixed remotely In case any is found you need to run a new vulnerability scan on the issue device and then take the recommended actions For more details about this feature please refer to Vulnerability p 123 Bitdefender Central 42 Bitdefender Total Security 2016 4 TAS 7 KEEPING BITDEFENDER UP TO DATE New malware is found and identified every day This is why it is very important to keep Bitdefender up to date with the latest malware signatures If you are connected to the Internet through broadband or DSL Bitdefender takes care of this itself By default it checks for updates when you turn on your computer and every hour after that If an update is detected it is automatically downloaded and installed on your computer The update process is performed on the fly meaning that the files to be updated are replaced progressively In this way the update process will not affect product operation and at the same time any vulnerability will be excluded Important To be protected against the latest threats keep Automatic Update turned on In some particular situations your intervention is required in order to keep your Bitdefender protection up to date if your computer connects to the Internet through a proxy server you must configure the proxy settings as described in How do I configure Bitdefender to use a proxy Internet connection p 77 if you do not have Internet connection you c
205. s link In the window that appears you can manage the Active Threat Control process exclusions Note Process exclusions also apply to Intrusion Detection 5 Add exclusions by following these steps a Click the Add button located at the top of the exclusions table b Click Browse find and select the application you want to be excluded and then click OK c Keep the Allow option selected to prevent Active Threat Control from blocking the application d Click Add 6 To remove or edit exclusions proceed as follows To remove an entry from the table select it and click the Delete button To edit an entry from the table double click it or select it and click the Modify button Make the necessary changes then click Modify 7 Save the changes and close the window Antivirus protection 105 Bitdefender Total Security 2016 _ z TAS 17 ANTISPAM Spam is a term used to describe unsolicited e mail Spam is a growing problem both for individuals and for organizations It s not pretty you wouldn t want your kids to see it it can get you fired for wasting too much time or from receiving porn in your office mail and you can t stop people from sending it The next best thing to that is obviously to stop receiving it Unfortunately Spam comes in a wide range of shapes and sizes and there s a lot of it Bitdefender Antispam employs remarkable technological innovations and industry standard antispam filters to
206. s method of scanning relies on specific virus signatures The advantage of the non heuristic scan is that it is not fooled by what might seem to be a virus and does not generate false alarms Packed programs Glossary A file in a compression format Many operating systems and applications contain commands that enable you to pack a file so that it takes up less memory For example suppose you have a text file containing ten consecutive space characters Normally this would require ten bytes of storage However a program that packs files would replace the space characters by a special space series character followed by the number of spaces being replaced In this case the ten spaces would require only two bytes This is just one packing technique there are many more 216 Bitdefender Total Security 2016 _ z TAS Path The exact directions to a file on a computer These directions are usually described by means of the hierarchical filing system from the top down The route between any two points such as the communications channel between two computers Phishing The act of sending an e mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft The e mail directs the user to visit a Web site where they are asked to update personal information such as passwords and credit card social security and ban
207. s to target ads directly to what you ve said your interests are It s a double edge sword for many people because on one hand it s efficient and pertinent as you only see ads about what you re interested in On the other hand it involves actually tracking and following where you go and what you click Understandably so there is a debate over privacy and many people feel offended by the notion that they are viewed as a SKU number you know the bar code on the back of packages that gets scanned at the grocery check out line While this viewpoint may be extreme in some cases it is accurate Disk drive It s a machine that reads data from and writes data onto a disk A hard disk drive reads and writes hard disks A floppy drive accesses floppy disks Disk drives can be either internal housed within a computer or external housed in a separate box that connects to the computer Download To copy data usually an entire file from a main source to a peripheral device The term is often used to describe the process of copying a file from an online service to one s own computer Downloading can also refer to copying a file from a network file server to a computer on the network E mail Electronic mail A service that sends messages on computers via local or global networks Events An action or occurrence detected by a program Events can be user actions such as clicking a mouse button or pressing a key or system occurrences such
208. s type of virus is one capable of transmitting itself across networks and bypassing security systems Virus signature The binary pattern of a virus used by the antivirus program to detect and eliminate the virus Worm A program that propagates itself over a network reproducing itself as it goes It cannot attach itself to other programs Glossary 221
209. s will no longer be recorded in the Events window Vulnerability 126 Bitdefender Total Security 2016 4 TAS 22 FIREWALL The Firewall protects your computer from inbound and outbound unauthorized connection attempts both on local networks and on the Internet It is quite similar to a guard at your gate it keeps track of connection attempts and decides which to allow and which to block The Bitdefender firewall uses a set of rules to filter data transmitted to and from your system The rules are grouped into 2 categories General Rules Rules that determine the protocols over which communication is allowed A default set of rules that provides an optimal protection is used You can edit the rules by allowing or denying connections over certain protocols Application Rules Rules that determine how each application can access network resources and the Internet Under normal conditions Bitdefender automatically creates a rule whenever an application tries to access the Internet You can also manually add or edit rules for applications Bitdefender automatically assigns a network type to every network connection it detects Depending on the network type the firewall protection is set to the appropriate level for each connection To find out more about the firewall settings for each network type and how you can edit the network settings please refer to Managing connection settings p 131 22 1 Turning on or off
210. signature in the Bitdefender Malware Signature Database Bitdefender will automatically attempt to remove the malware code from the infected file and reconstruct the original file This operation is referred to as disinfection Files that cannot be disinfected are moved to quarantine in order to contain the infection Quarantined files cannot be executed or opened therefore the risk of getting infected disappears For more information please refer to Managing quarantined files p 102 Important For particular types of malware disinfection is not possible because the detected file is entirely malicious In such cases the infected file is deleted from the disk Antivirus protection 95 Bitdefender Total Security 2016 _ z TAS Suspicious files Files are detected as suspicious by the heuristic analysis Suspicious files cannot be disinfected because no disinfection routine is available They will be moved to quarantine to prevent a potential infection By default quarantined files are automatically sent to Bitdefender Labs in order to be analyzed by the Bitdefender malware researchers If malware presence is confirmed a signature is released to allow removing the malware Archives containing infected files Archives that contain only infected files are deleted automatically If an archive contains both infected and clean files Bitdefender will attempt to delete the infected files provided it can reconstruc
211. sired location The file will have a bwl extension To load a previously saved Spammers list click the Load button and open the corresponding bwl file To reset the content of the existing list when loading a previously saved list select Overwrite current list Click OK to save the changes and close the window 17 6 Configuring the local antispam filters As described in Antispam insights p 107 Bitdefender uses a combination of different antispam filters to identify spam The antispam filters are pre configured for efficient protection Important Depending on whether or not you receive legitimate e mails written in Asian or Cyrillic characters disable or enable the setting that automatically blocks such e mails The corresponding setting is disabled in the localized versions of the program that use such charsets for example in the Russian or Chinese version To configure the local antispam filters follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Protection tab 3 Click the Antispam module then click the switches to turn on or off the local antispam filters Antispam 113 Bitdefender Total Security 2016 TAS If you are using Microsoft Outlook Outlook Express Windows Mail Thunderbird you can configure the local antispam filters directly from your mail client Click the Settings button on the Bitdefender antispam toolbar normally loc
212. sking for help 205 Bitdefender Total Security 2016 FAS ii Enter your full name iii Enter a description of the issue you encountered iv Check the Try to reproduce the issue before submitting option in case you are encountering a product issue Continue with the required steps c Please wait for a few minutes while Bitdefender gathers product related information This information will help our engineers find a solution to your problem d Click Finish to send the information to the Bitdefender Customer Care Department You will be contacted as soon as possible Contact us through our online Support Center If you cannot access the necessary information using the Bitdefender product please refer to our online Support Center 1 Go to http www bitdefender com support consumer html The Bitdefender Support Center hosts numerous articles that contain solutions to Bitdefender related issues 2 Use the search bar at the top of the window to find articles that may provide a solution to your problem To search just type a term in the Search bar and click Search 3 Read the relevant articles or documents and try the proposed solutions 4 If the solution does not solve your problem go to http www bitdefender com support contact us html and contact our support representatives Asking for help 206 Bitdefender Total Security 2016 _ z TAS 35 ONLINE RESOURCES Several online resources are available to
213. software as well as other categories of negative content can be blocked this way The module can be enabled or disabled by using the corresponding switch Depending on the age you set for your child the Interests list comes by default with a selection of categories enabled To allow or deny the access to a specific category click it The check mark symbol that appears indicates that your child will not be able to access content related to a specific category Allowing or blocking a website To allow or restrict the access to certain web pages you have to add them to the Exclusions list as follows 1 Click the MANAGE button 2 Type the web page you want to allow or block in the corresponding field 3 Select Allow or Deny 4 Click Done to save the changes 27 3 4 Friends The Friends window gives you the possibility to specify which friends from your child s list are allowed or not to come in contact with him by phone To restrict a specific phone number of a friend first you need to add the phone number of your child to his profile 1 Select the Parental Advisor tab in your Bitdefender Central account 2 Click the icon on the desired profile card and then select Edit Parental Advisor 158 TAS 3 Type in the corresponding field the phone number of your child then click SAVE 4 Select the profile of the child you want to set restrictions 5 Select the Friends tab A list with cards is displayed The
214. sswords while browsing online with Password Manager It comes with a virtual keyboard which when used makes it impossible for hackers to read your keystrokes It is completely independent from your other browsers It comes with built in hotspot protection to be used when your computer is connected to unsecured Wi fi networks It supports bookmarks and allows you to navigate between your favorite banking shopping sites It is not limited to banking and e shopping Any website can be opened in Bitdefender Safepay Safepay security for online transactions 139 Bitdefender Total Security 2016 4 TAS 25 1 Using Bitdefender Safepay By default Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer and prompts you to launch it in Bitdefender Safepay To access the main interface of Bitdefender Safepay use one of the following methods From the Bitdefender interface 1 Click the Safepay action button from the Bitdefender interface From Windows In Windows 7 1 Click Start and go to All Programs 2 Click Bitdefender 3 Click Bitdefender Safepay In Windows 8 and Windows 8 1 Locate Bitdefender Safepay from the Windows Start screen for example you can start typing Bitdefender Safepay directly in the Start screen and then click the icon In Windows 10 Type Bitdefender Safepay in the search box from the t
215. st lock it in order to protect your data By locking the vault the corresponding virtual disk drive disappears from My Computer Consequently access to the data stored in the vault is completely blocked To lock a vault follow these steps 1 Click the icon in the lower left corner of the Bitdefender interface 2 Select the Privacy tab 3 Click the File Encryption module File encryption 120 Bitdefender Total Security 2016 FAS 4 In the My Vaults window select the vault you want to lock 5 Click the Lock button Bitdefender will immediately inform you about the result of the operation If an error has occurred use the error message to troubleshoot the error To lock quicker a vault right click the bvd file representing the vault point to Bitdefender File Vault and click Lock 20 6 Removing files from vaults In order to remove files or folders from a vault the vault must be open To remove files or folders from a vault follow these steps 1 Click the Q icon in the lower left corner of the Bitdefender interface 2 Select the Privacy tab 3 Click the File Encryption module 4 In the My Vaults window select the vault from which you want to remove files o1 Click the Unlock button in case it is locked 6 Click the Open button Remove files or folders as you normally do in Windows for example right click a file you want to delete and select Delete 20 7 Changing vault password T
216. stall process to complete then reboot your system In Windows 8 and Windows 8 1 1 From the Windows Start screen locate Control Panel for example you can start typing Control Panel directly in the Start screen and then click its icon 2 Click Uninstall a program or Programs and Features 3 Wait a few moments until the installed software list is displayed 4 Find the name of the program you want to remove and select Uninstall 5 Wait for the uninstall process to complete then reboot your system In Windows 10 1 Click Start then click Settings 2 Click the System icon in the Settings area then select Installed apps 3 Find the name of the program you want to remove and select Uninstall 4 Click Uninstall again to confirm your choice 5 Wait for the uninstall process to complete then reboot your system Useful Information 80 Bitdefender Total Security 2016 TAS If you fail to remove the other security solution from your system get the uninstall tool from the vendor website or contact them directly in order to provide you with the uninstall guidelines 15 8 How do I restart in Safe Mode Safe mode is a diagnostic operating mode used mainly to troubleshoot problems affecting normal operation of Windows Such problems range from conflicting drivers to viruses preventing Windows from starting normally In Safe Mode only a few applications work and Windows loads just the basic drivers and a minimum
217. system responsiveness with a minimum trade off in security Scan for keyloggers Select this option to scan your system for keylogger applications Keyloggers record what you type on your keyboard and send reports over the Internet to a malicious person hacker The hacker can find out sensitive information from the stolen data such as bank account numbers and passwords and use it to gain personal benefits Scan at system boot Select the Early boot scan option to scan your system at startup as soon as all its critical services are loaded The mission of this feature is to improve virus detection at system startup and the boot time of your system Actions taken on detected malware You can configure the actions taken by the real time protection To configure the actions follow these steps Click the icon in the lower left corner of the Bitdefender interface Select the Protection tab Click the Antivirus module then select the Shield tab Click Custom Select the Actions tab and configure the scan settings as needed not WN Click OK to save the changes and close the window Antivirus protection 87 Bitdefender Total Security 2016 _ z TAS The following actions can be taken by the real time protection in Bitdefender Take proper actions Bitdefender will take the recommended actions depending on the type of detected file Infected files Files detected as infected match a malware signature
218. t Settings 4 Change the device name in the corresponding field then select Save In case the Autopilot is turned off you can enable it by clicking the switch Click Save to apply the settings You can create and assign an owner to each of your devices for better management 1 Access your Bitdefender Central account 2 Select the My Devices panel 3 Click the icon on the desired device card then select Profile 4 Click Add owner then fill in the corresponding fields set the Gender Date of birth and even add a Profile picture 5 Click ADD to save the profile 6 Select the desired owner from the Device owner list then click ASSIGN To remotely update Bitdefender on a device follow these steps 1 Access your Bitdefender Central account 2 Select the My Devices panel 3 Click the icon on the desired device card then select Update For more remote actions and information regarding your Bitdefender product on a specific device click the desired device card Once you click on a device card the following tabs are available Dashboard In this window you can check the protection status of your Bitdefender products and number of remaining days on your subscription The protection status can be green when there is no issue affecting your product or red when the device is at risk When there are issues affecting Bitdefender Central 41 Bitdefender Total Security 2016 _ z TAS your product click
219. t how to do this please refer to How do I scan my system p 58 2 If the scan result appears to be clean but you still have doubts and want to make sure about the file contact our support representatives so that we may help you To find out how to do this please refer to Asking for help p 205 33 6 What are the password protected files in the scan log This is only a notification which indicates that Bitdefender has detected these files are either protected with a password or by some form of encryption Most commonly the password protected items are Files that belong to another security solution Files that belong to the operating system In order to actually scan the contents these files would need to either be extracted or otherwise decrypted Should those contents be extracted Bitdefender s real time scanner would automatically scan them to keep your computer protected If you want to scan those files with Bitdefender you have to contact the product manufacturer in order to provide you with more details on those files Our recommendation to you is to ignore those files because they are not a threat for your system 33 7 What are the skipped items in the scan log All files that appear as Skipped in the scan report are clean For increased performance Bitdefender does not scan files that have not changed since the last scan Removing malware from your system 202 Bitdefender Total Securit
220. t is SOW n nananana eect een n nets 183 32 8 How to update Bitdefender on a slow Internet connection 184 32 9 My computer is not connected to the Internet How do update Bitdefender romere ioeie a e eo win dye eiea in E coidee eee eeslas 185 32 10 Bitdefender services are not responding 0 cc cece eee eee eee 185 vii Bitdefender Total Security 2016 ws 32 11 Antispam filter does not work properly 00 cece eee eee ee 186 32 11 1 Legitimate messages are marked as Spam 00 186 32 11 2 Many spam messages are not detected 00 c cece eee 188 32 11 3 Antispam filter does not detect any spam message 190 32 12 The Autofill feature in my Wallet doesn t work 00 cee ee eee 191 32 13 Bitdefender removal failed 0 0 0 c cece cece eee eee 192 32 14 My system doesn t boot up after installing Bitdefender 193 33 Removing malware from your system 0cc sees 196 33 1 Bitdefender Rescue Mode 0 0 cece ete eaea 196 33 2 What to do when Bitdefender finds viruses on your computer 198 33 3 How do clean a virus in an archive 000 c cee eee e eee 199 33 4 How do clean a virus in an e mail archive 00 cece eee 200 33 5 What to do if suspect a file as being dangerous 0 0005 201 33 6 What are the password p
221. t the archive with the clean files If archive reconstruction is not possible you will be informed that no action can be taken so as to avoid losing clean files Delete Removes detected files from the disk If infected files are stored in an archive together with clean files Bitdefender will attempt to delete the infected files and reconstruct the archive with the clean files If archive reconstruction is not possible you will be informed that no action can be taken so as to avoid losing clean files Take no action No action will be taken on the detected files After the scan is completed you can open the scan log to view information on these files Click Continue to apply the specified actions Step 3 Summary When Bitdefender finishes fixing the issues the scan results will appear in a new window If you want comprehensive information on the scanning process click Show Log to view the scan log Click Close to close the window Antivirus protection 96 Bitdefender Total Security 2016 z TAS Important In most cases Bitdefender successfully disinfects the infected files it detects or it isolates the infection However there are issues that cannot be solved automatically If required please restart your system in order to complete the cleaning process For more information and instructions on how to remove malware manually please refer to Removing malware from your system p 196 16 2 6 Checking scan
222. t this step Read the End User License Agreement before proceeding with the installation The License Agreement contains the terms and conditions under which you may use Bitdefender Total Security 2016 If you do not agree to these terms close the window The installation process will be abandoned and you will exit setup Select Send anonymous usage reports By enabling this option reports containing information about how you use the product are sent to the Bitdefender servers This information is essential for improving the product and can help us provide a better experience in the future Note that these reports contain no confidential data such as your name or IP address and that they will not be used for commercial purposes Installing your Bitdefender product 9 Bitdefender Total Security 2016 TAS Step 2 Customize installation settings Note This step appears only if you have chosen to customize the installation during the previous step The following options are available Install path By default Bitdefender Total Security 2016 will be installed in C Program Files Bitdefender Bitdefender 2016 If you want to change the installation path click Change and select the folder in which you would like Bitdefender to be installed Configure proxy settings Bitdefender Total Security 2016 requires access to the Internet for product activation downloading security and product updates in cloud detection components
223. tdefender If your e mail client is configured to receive e mail messages using other protocol than POP3 for example IMAP4 the Bitdefender Antispam filter does not check them for spam G Note POP3 is one of the most widely used protocols for downloading e mail messages from a mail server If you do not know the protocol that your e mail client uses to download e mail messages ask the person who configured your e mail client Bitdefender Total Security 2016 doesn t scan Lotus Notes POP3 traffic Solving common issues 190 Bitdefender Total Security 2016 TAS A possible solution is to repair or reinstall the product However you may want to contact Bitdefender for support instead as described in section Asking for help p 205 32 12 The Autofill feature in my Wallet doesn t work You have saved your online credentials in your Bitdefender Wallet and you noticed that the autofill is not working Usually this issue appears when the Bitdefender Password Manager extension is not installed in your browser To fix this situation follow these steps In Internet Explorer 1 Open Internet Explorer 2 Click Tools 3 Click Manage add ons 4 Click Toolbars and Extensions 5 Point Bitdefender Password Manager and click Enable In Mozilla Firefox 1 Open Mozilla Firefox 2 Click Tools 3 Click Add ons 4 Click Extensions 5 Point Bitdefender Password Manager and click Enable In Google Chr
224. tdefender Total Security 2016 _ z TAS If you are using a previous Bitdefender version you can upgrade free of charge to the latest Bitdefender as follows From a previous Bitdefender Antivirus version to the latest Bitdefender Antivirus available From a previous Bitdefender Internet Security version to the latest Bitdefender Internet Security available From a previous Bitdefender Total Security version to the latest Bitdefender Total Security available There are two cases which may appear You have upgraded the operating system using the Windows Update and you notice Bitdefender is no longer working In this case you need to reinstall the product using the latest available version To solve this situation follow these steps 1 Remove Bitdefender by following these steps In Windows 7 a Click Start go to Control Panel and double click Programs and Features b Find Bitdefender Total Security 2016 and select Uninstall c Click Remove in the window that appears and then select I want to reinstall it d Click Next to continue e Wait for the uninstall process to complete then reboot your system In Windows 8 and Windows 8 1 a From the Windows Start screen locate Control Panel for example you can start typing Control Panel directly in the Start screen and then click its icon b Click Uninstall a program or Programs and Features c Find Bitdefender Total Security 2016 and sele
225. tdefender interface and select Account Info from the drop down menu Click the Switch Account button to change the account linked to the computer Type the e mail address and the password of your account in the corresponding fields then click SIGN IN Note The Bitdefender product from your device automatically changes according to the subscription associated to the new Bitdefender Central account If there is no available subscription associated to the new Bitdefender Central account or you wish to transfer it from the previous account you can contact Bitdefender for support as described in section Asking for help p 205 10 2 How do I reset the password for Bitdefender Central account To set a new password for your Bitdefender Central account follow these steps 1 Click the A icon at the top of the Bitdefender interface and select Account Info from the drop down menu Click the Switch Account button to change the account linked to the computer A new window appears Click the Password reset link Bitdefender Central 56 Bitdefender Total Security 2016 TAS 4 Type the e mail address used to create your Bitdefender Central account then click the RESET PASSWORD button 5 Check your e mail and click the provided link 6 Type your Email address in the corresponding field 7 Type the new password The password must be at least 8 characters long and include numbers 8 Click
226. technical support representatives as presented in chapter Asking for help p 205 32 1 My system appears to be slow Usually after installing a security software there may appear a slight slowdown of the system which to a certain degree is normal If you notice a significant slowdown this issue can appear for the following reasons Bitdefender is not the only security program installed on the system Though Bitdefender searches and removes the security programs found during the installation it is recommended to remove any other antivirus Solving common issues 175 Bitdefender Total Security 2016 _ z FAS program you may use before installing Bitdefender For more information please refer to How do I remove other security solutions p 80 The Minimum System Requirements for running Bitdefender are not met If your machine does not meet the Minimum System Requirements the computer will become sluggish especially when multiple applications are running at the same time For more information please refer to Minimum system requirements p 3 You have installed applications that you do not use Any computer has programs or applications that you do not use And many unwanted programs run in the background taking up disk space and memory If you do not use a program uninstall it This is also valid for any other pre installed software or trial application you forgot to remove Important
227. that has installed the Bitdefender Parental Advisor Agent After adding a profile for your child you can customize more detailed settings to monitor and control the access to the Internet and to specific applications To start configuring a profile select the desired profile card from the My Children window Click a tab to configure the corresponding Parental Advisor feature for the device Timeline displays all the activities interests locations and interactions with friends from the current day Activities allows you to block the access to certain applications such as games messaging software movies etc Parental Advisor 156 Bitdefender Total Security 2016 _ z TAS Interests allows you to filter web navigation and set time restrictions on Internet access Friends here you can specify which contacts from your child s list are allowed to come in contact with him by phone Places here you can set locations that are safe or not for your child Social allows you to block the access to social networks 27 3 1 Timeline The Timeline window gives you detailed information about your children s activities from the last 24 hours inside and outside the home The Timeline window includes information about Locations here you can view the locations where your child was during the day Click the Set Sleep Time link to set a time when the activities monitoring shall be automatically switc
228. the Vulnerability scan please refer to Vulnerability p 123 Events Timeline Allows you to have an overall image of all scanning processes and issues fixed by Bitdefender throughout the week The events are separated by days For more information on a detailed log of events concerning the activity on your computer see Events Privacy area view information related to your system privacy Files in Vault Allows you to view how many files are secured against unwanted access To find more information about how to create encrypted password protected logical drives or vaults on your computer please refer to File encryption p 118 Optimization area view information related to the space cleared optimized applications and how much computer battery you had saved using Battery Mode Space cleaned Allows you to view how much space has been cleared during the system optimization process Bitdefender uses Tune Up to help improve your system speed For more information on Tune Up please refer to Tune Up p 165 Battery saved Allows you to see how much battery you have saved while the system ran in Battery Mode For more information on Battery Mode please refer to Battery Mode p 20 Apps optimized Allows you to see the number of the applications you have used under the Profiles For more information on Profiles please refer to Profiles p 168 Bitdefender interface
229. the automatic update for 5 15 or 30 minutes for an hour permanently or until a system restart Warning This is a critical security issue We recommend you to disable automatic update for as little time as possible If Bitdefender is not updated regularly it will not be able to protect you against the latest threats 7 4 Adjusting update settings The updates can be performed from the local network over the Internet directly or through a proxy server By default Bitdefender will check for updates every hour over the Internet and install the available updates without alerting you The default update settings are suited for most users and you do not normally need to change them To adjust the update settings follow these steps 1 Click the A icon at the top of the Bitdefender interface and select General Settings from the drop down menu 2 In the General Settings window select the Update tab and adjust the settings according to your preferences Update frequency Bitdefender is configured to check for updates every hour To change the update frequency drag the slider along the scale to set the desired period of time when the update should occur Keeping Bitdefender up to date 45 Bitdefender Total Security 2016 TAS Update location Bitdefender is configured to update from the Bitdefender update servers on the Internet The update location is a generic Internet address that is automatically redirected to the c
230. the original archive in order to make sure the infection is totally removed Recompress the files in a new archive using an archiving application like WinZip Turn on the Bitdefender real time antivirus protection and run a Full system scan in order to make sure there is no other infection on the system Note It s important to note that a virus stored in an archive is not an immediate threat to your system since the virus has to be decompressed and executed in order to infect your system If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 205 33 4 How do I clean a virus in an e mail archive Bitdefender can also identify viruses in e mail databases and e mail archives stored on disk Removing malware from your system 200 Bitdefender Total Security 2016 4 TAS Sometimes it is necessary to identify the infected message using the information provided in the scan report and delete it manually Here is how you can clean a virus stored in an e mail archive 1 Scan the e mail database with Bitdefender 2 Turn off the Bitdefender real time antivirus protection a Click the icon in the lower left corner of the Bitdefender interface b Select the Protection tab c Click the Antivirus module then select the Shield tab d Click the switch to turn off On access scanning 3 Open the scan report and use the identification inform
231. the unread events counter the number of outstanding events reported by Bitdefender if any Click the event counter for example for one unread event to open the Events window For more information please refer to Events p 16 5 4 1 Scanning files and folders You can use the Security Widget to quickly scan files and folders Drag any file or folder you want to be scanned and drop it over the Security Widget The Antivirus Scan wizard will appear and guide you through the scanning process The scanning options are pre configured for the best detection results and can not be changed If infected files are detected Bitdefender will try to disinfect them remove the malware code If disinfection fails the Antivirus Scan wizard will allow you to specify other actions to be taken on infected files 5 4 2 Hide show Security Widget When you no longer want to see the widget click To restore Security Widget use one of the following methods From system tray 1 Right click the Bitdefender icon in the system tray icon Bitdefender interface 33 Bitdefender Total Security 2016 _ z TAS 2 Click Show Security Widget in the contextual menu that appears From the Bitdefender interface 1 Click the B icon at the top of the Bitdefender interface and select General Settings from the drop down menu 2 In the General Settings window select the General Settings tab 3 Turn on Display Security Widget by click
232. the wizard do any of the following Right click the Bitdefender icon in the system tray and choose View security issues Open the Bitdefender interface and click anywhere inside the Security status area on the upper toolbar for example you can click the Fix all issues link 2 You can see the issues affecting the security of your computer and data All current issues are selected to be fixed If you do not want to fix a specific issue right away clear the corresponding check box You will be prompted to specify for how long to postpone fixing the issue Choose the desired option from the menu and click OK To stop monitoring the respective issue category choose Permanently The issue status will change to Postponed and no action will be taken to fix the issue 3 To fix the selected issues click Fix Some issues are fixed immediately For others a wizard helps you fix them The issues that this wizard helps you fix can be grouped into these main categories Disabled security settings Such issues are fixed immediately by enabling the respective security settings Preventive security tasks you need to perform When fixing such issues a wizard helps you successfully complete the task The basics 15 Bitdefender Total Security 2016 TAS 4 2 2 Configuring status alerts Bitdefender can inform you when issues are detected in the operation of the following program components Firewall Antispam
233. they are governed by a strict security protocol For example even though applets run on the client they cannot read or write data onto the client s machine Additionally applets are further restricted so that they can only read and write data from the same domain that they are served from Keylogger A keylogger is an application that logs anything you type Keyloggers are not malicious in nature They can be used for legitimate purposes such as monitoring employees or children activity However Glossary 215 Bitdefender Total Security 2016 _ z TAS they are increasingly being used by cyber criminals for malicious purposes for example to collect private data such as login credentials and social security numbers Macro virus A type of computer virus that is encoded as a macro embedded in a document Many applications such as Microsoft Word and Excel support powerful macro languages These applications allow you to embed a macro in a document and have the macro execute each time the document is opened Mail client An e mail client is an application that enables you to send and receive e mail Memory Internal storage areas in the computer The term memory identifies data storage that comes in the form of chips and the word storage is used for memory that exists on tapes or disks Every computer comes with a certain amount of physical memory usually referred to as main memory or RAM Non heuristic Thi
234. to change the default size 100 MB of the vault type the desired value in the Vault size MB field 6 Type the desired password to the vault in the Password and Confirm password fields The password must have at least 8 characters Anyone trying to open the vault and access its files must provide the password 7 Click Create Bitdefender will immediately inform you about the result of the operation If an error has occurred use the error message to troubleshoot the error To create quicker a new vault right click on your desktop or in a folder on your computer point to Bitdefender gt Bitdefender File Vault and select Create File Vault Note It may be convenient to save all file vaults to the same location In this way you can find them quicker 20 3 Opening file vaults In order to access and work with the files stored in a vault you must open the vault When you open the vault a virtual disk drive appears in My Computer The drive is labeled with the drive letter assigned to the vault To open a vault follow these steps Click the icon in the lower left corner of the Bitdefender interface Select the Privacy tab Click the File Encryption module Inthe My Vaults window select the vault you want to open Click the Unlock button and type the required password not WN Click the Open button to open your vault Bitdefender will immediately inform you about the result of the operation If an er
235. ture is installed on Once you have configured Parental Advisor you can easily find out what your child is doing on the devices he uses and where he has been in the last 24 hours Moreover to help you know better what your child is doing the app gives you statistics about his activities and interests All you need is a computer with Internet access and a web browser You can configure Parental Advisor to block inappropriate web pages applications like games chat filesharing programs or others block specific contacts that are not allowed to come in contact by phone with your child Check your children s activities and change the Parental Advisor settings using Bitdefender Central from any computer or mobile device connected to the Internet 27 1 Accessing Parental Advisor My Children Once you access the Parental Advisor section the My Children window is available Here you can view and edit all the profiles you have created for your children The profiles are displayed as profile cards allowing you to quickly manage them and check their statuses at a glance As soon as you create a profile you can start customizing more detailed settings to monitor and control the access to the Internet and to specific applications for your children You can access Parental Advisor settings from Bitdefender Central account on any computer or mobile device connected to the Internet Access your online account On any device with
236. u acl acr action ade adp air app as asd asp awk bas bat bin cgi chm cla class cmd cnv com cpl csc csh dat dek did dll doc docm docx dot dotm dotx drv ds ebm esh exe ezs fky frs fxp gadget grv hlp hms hta htm html iaf icd ini inx ipf isu jar js jse jsx Kix laced Ink maf mam maq mar mat mcr mda mdb mde mdt mdw mem mhtml mpp mpt mpx ms msg msi msp mst msu oab obi obs ocx oft ole one onepkg ost ovl pa paf pex pfd php pif pip pot potm potx ppa Antivirus protection 92 Bitdefender Total Security 2016 _ z TAS ppam pps ppsm ppsx ppt pptm pptx prc prf prg pst pub puz pyd pwc py pyc pyo qpx rbx rgs rox rpj rtf scar scr script sct shb shs sldm sldx smm snp spr svd sys thmx tlb tms u3p udf url vb vbe vbs vbscript vxd wok wem wdm wiz wil wpk ws wsf xar xl xla xlam xlb xic xil xIm xls xlsb xlsm xlsx xlt xltm xltx xlw xml xqt xsf xsn xtp Scan options for archives Archives containing infected files are not an immediate threat to the security of your system The malware can affect your system only if the infected file is extracted from the archive and executed without having real time protection enabled However it is recommended to use this option in order to detect and remove any potential threat even if it is not an immediate threat Note Scanning archived files in
237. u want to configure the scanning options in detail select the Advanced tab You can easily configure the scanning options by adjusting the scan level Drag the slider along the scale to set the desired scan level Scanning with Bitdefender 59 Bitdefender Total Security 2016 4 TAS You can also choose to shutdown the computer when the scan is over if no threats are found Remember that this will be the default behavior every time you run this task 6 Click OK to save the changes and close the window 7 Use the corresponding switch if you want to set a schedule for your scan task 8 Click Start Scan and follow the scan wizard to complete the scan At the end of the scan you will be prompted to choose the actions to be taken on the detected files if any 9 If you want to you can quickly rerun a previous custom scan by clicking the corresponding entry in the available list 11 5 How do I exclude a folder from being scanned Bitdefender allows excluding specific files folders or file extensions from scanning Exclusions are to be used by users having advanced computer knowledge and only in the following situations You have a large folder on your system where you keep movies and music You have a large archive on your system where you keep different data You keep a folder where you install different types of software and applications for testing purposes Scanning the folder may result in losing some of th
238. uch as name e mail gender and date of birth and then click CONTINUE Based on children development standards setting the child s date of birth automatically loads specifications considered appropriate for his age category If your child s device already has Bitdefender Total Security 2016 installed select his device from the available list and then click CONTINUE If your child s device has no Bitdefender product with the Parental Advisor feature included click Add a new device Select the operating system of his device then click CONTINUE Parental Advisor 153 Bitdefender Total Security 2016 TAS Type the e mail address where we should send the installation download link of the Bitdefender Parental Advisor application On Windows based devices the Bitdefender Total Security 2016 you have included in your subscription has to be downloaded and installed On Android devices the Bitdefender Parental Advisor Agent has to be downloaded and installed 27 2 1 Linking Parental Advisor to Bitdefender Central To monitor your child s online activity on Android you must link his device to your Bitdefender Central account by logging in to the account from the app To link the device to your Bitdefender Central account follow these steps 1 Open the Parental Advisor app 2 Check the I declare that I m the legal owner of the device box and tap Next 3 Log in to your existing Bitdefender Central account If you do not
239. ulnerability module Click the switch to turn on or off Vulnerability scan Important To be automatically notified about system or application vulnerabilities keep the Vulnerability scan option enabled Choose the system vulnerabilities you want to be regularly checked by using the corresponding switches Critical Windows updates Check if your Windows operating system has the latest critical security updates from Microsoft Application updates Check if applications installed on your system are up to date Outdated applications can be exploited by malicious software making your PC vulnerable to outside attacks Weak passwords Check whether the passwords of the Windows accounts configured on the system are easy to guess or not Setting passwords that are hard to guess strong passwords makes it very difficult for hackers Vulnerability 125 Bitdefender Total Security 2016 At to break into your system A strong password includes uppercase and lowercase letters numbers and special characters such as or Media autorun Check the status of the Windows Autorun feature This feature enables applications to be automatically started from CDs DVDs USB drives or other external devices Some types of malware use Autorun to spread automatically from removable media to the PC This is why it is recommended to disable this Windows feature Note If you turn off monitoring of a specific vulnerability related issue
240. urity 2016 TAS 36 CONTACT INFORMATION Efficient communication is the key to a successful business During the past 10 years BITDEFENDER has established an unquestionable reputation by constantly striving for better communication so as to exceed the expectations of our clients and partners Should you have any questions do not hesitate to contact us 36 1 Web addresses Sales department sales bitdefender com Support Center http www bitdefender com support consumer html Documentation documentation bitdefender com Local distributors http www bitdefender com partners Partner program partners bitdefender com Media relations pr bitdefender com Careers jobs bitdefender com Virus submissions virus_submission bitdefender com Spam submissions spam_submission bitdefender com Report abuse abuse bitdefender com Web site http www bitdefender com 36 2 Local distributors The Bitdefender local distributors are ready to respond to any inquiries regarding their areas of operation both in commercial and in general matters To find a Bitdefender distributor in your country 1 Go to http www bitdefender com partners partner locator html 2 Choose your country and city using the corresponding options 3 If you do not find a Bitdefender distributor in your country feel free to contact us by e mail at sales bitdefender com Please write your e mail in English in order for us to be able to assist you promptly 36 3
241. valid name for the area where your child has permissions to go or not 6 In the Original Location type the town where your child should be located and then choose the district from the list that appears 7 Set the range that should be applied for monitoring from the Radius slide bar 8 Click ADD AREA to save your settings 27 3 6 Social Parental Advisor monitors your child s Facebook account and reports the main activities taking place These online activities are verified and you are warned if they prove to be a threat for your child s privacy The monitored elements of the online account include the number of friends comments of the child or his friends on his photos or posts messages wall posts uploaded photos and videos account privacy settings To configure Facebook protection for a specific user account 1 Type the e mail of your monitored child account and then click SEND Inform your child about your intentions and ask him to click the activation link he received from us in his e mail 2 To protect the child s Facebook account he should click the INSTALL APPLICATION button that appears as soon as he access his Facebook account To stop monitoring the Facebook account use the Unlink account button from the top Parental Advisor 160 Bitdefender Total Security 2016 z TAS 28 DEVICE ANTI THEFT Laptop theft is a major issue that affects individuals and organizations alike E
242. ven more than losing the hardware itself the data lost with it can cause significant damage both financially and emotionally Yet few people take the proper steps to secure their important personal business and financial data in the case of theft or loss Bitdefender Anti Theft helps you be better prepared for such an event by allowing you to remotely locate or lock your computer and even wipe all data from it should you ever part with your computer against your will To use the Anti Theft features the following prerequisites must be met The commands can only be sent from the Bitdefender Central account The computer must be connected to the Internet to receive the commands Anti Theft features work in the following way Locate View your device s location on Google Maps The accuracy of the location depends on how Bitdefender is able to determine it The location is determined to within tens of meters if Wi fi is enabled on your computer and there are wireless networks in its range If the computer is connected to a wired LAN with no Wi fi based location available the location will be determined based on the IP address which is considerably less accurate Alert Send a remote alert on the device The feature is only available on mobile devices Lock Lock your computer and set a 4 digit PIN for unlocking it When you send the Lock command the computer reboots and logging back into Windows is only possible after entering t
243. w Or quicker click the Vulnerability Scan action button from the Bitdefender interface Critical Windows updates Vulnerability 123 Bitdefender Total Security 2016 4 TAS Click View details to see the list of critical Windows updates that are not currently installed on your computer To initiate the installation of selected updates click Install updates Please note that it may take a while to install the updates and some of them may require a system restart to complete the installation If required restart the system at your earliest convenience Application updates If an application is not up to date click the Download new version link to download the latest version Click View details to see information about the application that needs to be updated Weak Windows account passwords You can see the list of the Windows user accounts configured on your computer and the level of protection their password provides Click Change password at login to set anew password for your system Click View details to modify the weak passwords You can choose between asking the user to change the password at the next login or changing the password yourself immediately For a strong password use a combination of uppercase and lowercase letters numbers and special characters such as or In the upper right corner of the window you can filter the results according to your preferences 21 2 Using automatic vulne
244. weed out spam before it reaches the user s Inbox For more information please refer to Antispam insights p 107 The Bitdefender Antispam protection is available only for e mail clients configured to receive e mail messages via the POP3 protocol POP3 is one of the most widely used protocols for downloading e mail messages from a mail server Note Bitdefender does not provide antispam protection for e mail accounts that you access through a web based e mail service The spam messages detected by Bitdefender are marked with the spam prefix in the subject line Bitdefender automatically moves spam messages to a specific folder as follows In Microsoft Outlook spam messages are moved to a Spam folder located in the Deleted Items folder The Spam folder is created during the installation of Bitdefender In Outlook Express and Windows Mail spam messages are moved directly to Deleted Items In Mozilla Thunderbird spam messages are moved to a Spam folder located in the Trash folder The Spam folder is created during the installation of Bitdefender If you use other mail clients you must create a rule to move the e mail messages marked as spam by Bitdefender to a custom quarantine folder Antispam 106 Bitdefender Total Security 2016 _ 4 TAS 17 1 Antispam insights 17 1 1 Antispam filters The Bitdefender Antispam Engine incorporates cloud protection and other several different filters that ensure your Inb
245. without letting the user know about what is happening on his system Daily users and companies are targeted by ransomware hackers Report file A file that lists actions that have occurred Bitdefender maintains a report file listing the path scanned the folders the number of archives and files scanned how many infected and suspicious files were found Rootkit A rootkit is a set of software tools which offer administrator level access to a system The term was first used for the UNIX operating systems and it referred to recompiled tools which provided intruders administrative rights allowing them to conceal their presence so as not to be seen by the system administrators The main role of rootkits is to hide processes files logins and logs They may also intercept data from terminals network connections or peripherals if they incorporate the appropriate software Rootkits are not malicious in nature For example systems and even some applications hide critical files using rootkits However they are mostly used to hide malware or to conceal the presence of an intruder into the system When combined with malware rootkits pose a great threat to the integrity and the security of a system They can monitor traffic create backdoors into the system alter files and logs and avoid detection Script Another term for macro or batch file a script is a list of commands that can be executed without user interaction Spam Electronic junk
246. y Bitdefender click the Whitelist link A new window appears To add a site to the whitelist provide its address in the corresponding field and click Add To remove a web site from the list select it in the list and click the corresponding Remove link Click Save to save the changes and close the window 18 1 Bitdefender alerts in the browser Whenever you try to visit a website classified as unsafe the website is blocked and a warning page is displayed in your browser The page contains information such as the website URL and the detected threat You have to decide what to do next The following options are available Navigate away from the web page by clicking Take me back to safety Disable blocking pages that contain phishing by clicking Disable Antiphishing filter Disable blocking pages that contain malware by clicking Disable Antimalware filter Add the page to the Antiphishing whitelist by clicking Add to whitelist The page will no longer be scanned by Bitdefender Antiphishing engines Proceed to the web page despite the warning by clicking understand the risks take me there anyway Web Protection 116 Bitdefender Total Security 2016 TAS 19 DATA PROTECTION 19 1 Deleting files permanently When you delete a file it can no longer be accessed through normal means However the file continues to be stored on the hard disk until it is overwritten when copying new files The Bitdefende
247. y 2016 TAS 33 8 What are the over compressed files in the scan log The over compressed items are elements which could not be extracted by the scanning engine or elements for which the decryption time would have taken too long making the system unstable Overcompressed means that Bitdefender skipped scanning within that archive because unpacking it proved to take up too many system resources The content will be scanned on real time access if needed 33 9 Why did Bitdefender automatically delete an infected file If an infected file is detected Bitdefender will automatically attempt to disinfect it If disinfection fails the file is moved to quarantine in order to contain the infection For particular types of malware disinfection is not possible because the detected file is entirely malicious In such cases the infected file is deleted from the disk This is usually the case with installation files that are downloaded from untrustworthy websites If you find yourself in such a situation download the installation file from the manufacturer s website or other trusted website Removing malware from your system 203 Bitdefender Total Security 2016 Aa CONTACT US 204 Bitdefender Total Security 2016 TAS 34 ASKING FOR HELP Bitdefender provides its customers with an unparalleled level of fast and accurate support If you experience any issue or if you have any question about your Bitdefender product
248. you can easily launch favorite websites in the future Follow these steps to add a URL to Bitdefender Safepay bookmarks 1 Click the icon next to the address bar to open the Bookmarks page Note The Bookmarks page is opened by default when you start Bitdefender Safepay 2 Click the button to add a new bookmark 3 Enter the URL and the title of the bookmark and click Create Check the Automatically open in Safepay option if you want the bookmarked page to open with Bitdefender Safepay each time you access it The URL is also added to the Domains list on the settings page 25 4 Hotspot protection for unsecured networks When using Bitdefender Safepay while connected to unsecured Wi fi networks for example a public hotspot an extra layer of security is offered by the Hotspot protection feature This service encrypts Internet communication over unsecured connections helping you maintain your privacy no matter what network you are connected to The Hotspot protection works only if your computer is connected to an unsecured network The secure connection will be initialized and a message will be displayed in the Bitdefender Safepay window when the connection is established The Safepay security for online transactions 142 Bitdefender Total Security 2016 oe symbol appears in front of the URL in the address bar to help you easily identify secure connections To improve your visual browsing experienc

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