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1. ccccccccccceeceeeeeeceecceaeeeeeeeeeeeeesecenaacaeeeeeeeeeeeeeseececccanaeeeeeeeeeess 53 Reply to or forwardian email x cccccatesessacsseenclannsehss ianieeee Oe a Meena E E E EE anna en 53 Attach a file to an email or text message 0 20 cee ce eee eeceeeneete eee ee eee cetee ee ceeeaaeceeeeeeeeeeeseeseccaeaaeceeeeeeeeeeeseetennisaeeees 54 Peek at your messages in the BlackBerry Hub from anywhere ccccececeeceeeeeeceecceaeeeeeeeeeeeseesetsnnennaeeaes 54 Peek at your messages and notifications while you re composing or viewing a Message eeeeeeeeeeeeeeeeeeeees 55 Check your upcoming events from the BlackBerry HUD 00 2 2 cc ceeeeeeceeeeecnecceeeeeeeeeeeeecaeaaeaeeeeeeeeeeeeeetenenennaes 55 Create a meeting from an email oo cccecccce cee cecccecee cee eeeeeeeeeeteceeaaaaaecaeeeeeeeeeeesececaeaeaeeaeeeeeeeeseeseseecnacaeeeeeeeeeess 55 Add a sender to your Contact list cceccceceeccennnceeeeeeeneeusegeececenaeeeececeeneeusegdacenaeeeeaeseeeeeusseceeqqeneasaeeeeensenss 56 eS elo 1 eam Vond MOUE MEEN eerie ne nr rr ere PEt ere Retr etre rete Op a renrr ey te errc er Seren etre ter ea Peee cee tree reer en cteee 57 About BlackBerry Messenger cccceceeceecne eee ee eee eeteeeececaeceeceeeeeeeeeeeecaaaaeceeeeeeeeeeeseesecececueeeeeeeeeeeeeeeeseeaes 57 BBM iIGONSS a dyer ctenabasecadudubatetsavalshencsdndtadcesdatnnsn aadsishoeedenaahaadecsaah bas oedadbadnel aah ieiucdesdsbateanes deel Soetadubinders 5
2. BlackBerry 10 OS allows you to effortlessly flow between tasks and applications with quick and simple gestures Ej BlackBerry Hub BlackBerry Hub gathers all of your messages and notifications into one convenient location Receive and respond to email text messages social networking messages BBM chats and instant messages With a single swipe from any screen you can peek at your notifications peek further into BlackBerry Hub to see your messages or peek at your upcoming meetings and events You can easily filter the types of messages that appear BlackBerry Keyboard Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it Your device uses this information to try to predict what word you might type next and displays suggested words on the BlackBerry Keyboard Simply flick the word up onto the screen to type efficiently with just one hand You can even type in two or more languages at once B BBM Video with Screen Share Have face to face video conversations with your BBM contacts over HSPA 4G LTE and Wi Fi networks Start BBM Video from the Phone or the Contacts app or switch from a BBM chat to a BBM Video conversation by simply tapping an icon You can even share your screen with your contact by tapping an icon and show your photos or presentations while you continue talking Iaj Camera and Time Shift mode Your BlackBerry device has front and rear cameras for taking high resolu
3. In an app touch and hold the item that you want to send to the Remember app Tap gt Remember Edit the item if necessary Tap Save PG nS 74 User Guide Legal notice Legal notice 2013 Research In Motion Limited All rights reserved BlackBerry RIM Research In Motion and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used in the U S and countries around the world Bluetooth is a trademark of Bluetooth SIG HDMI is a trademark of HDMI Licensing LLC NFC is a trademark or registered trademark of NFC Forum Inc in the United States and in other countries Wi Fi and Wi Fi Protected Setup are trademarks of the Wi Fi Alliance All other trademarks are the property of their respective owners Portions of the BlackBerry Device Software are copyright 2007 2008 The FreeType Project www freetype org All Rights Reserved This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com go docs is provided or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by Research In Motion Limited and its affiliated companies RIM and RIM assumes no responsibility for any typographical technical or other inaccuracies errors or omissions in this documentation In order to protect RIM proprietary and confid
4. cececccccccececeecececeeeeseseeseeesesseeasesacecaseseceseceeeeseseeesaeseseesesesesaesasaeanes 73 Additags toan Siy dirienn aa ii a r cals ean ahh ates atten cuet a a a aa eenetomatacders sakes 74 RECOLLA VOICE MOTO eara a Aa E E E saree E E E E AE 74 Send something to the Remember app cccceeeeeesececececcececceceeeeeeeeeeeseseaeseeeeeeeeeeeeeeeceseeeeeseeeeseeeeeeeeeeaeaeanas 74 Ee aO Sen a Manreren erntten iat Sent ter ere en Serre eee mac ree herr err et 75 User Guide Welcome Welcome The BlackBerry Z10 smartphone is built to keep you moving and so is this User Guide Here you can find tips on understanding the basics quickly and get introduced to some of the unique features of BlackBerry 10 OS There is a lot more to learn about BlackBerry 10 OS so you can access the full updated User Guide by tapping Help on the home screen From the Help app you can search for a specific help topic or browse the areas that interest you You can also visit the How to website at www blackberry com startdocs on your computer or tablet Check throughout this guide for examples of how you can integrate your new smartphone into your fast moving life User Guide BlackBerry 10 new apps and features BlackBerry 10 new apps and features Introducing the reinvented BlackBerry an intelligent and intuitive experience that constantly adapts to your needs Designed around three main views your messages your running apps and all apps
5. Transfer data from a BlackBerry 7 device using a media card Before you begin This transfer option is only available if you re switching from a BlackBerry 7 device or later To see what version of software you re running on your previous device s home screen click Options gt About or click Options gt Device gt About Device Versions When you switch to a new BlackBerry device using the Device Switch feature in the Setup application you can move alarm settings BBM contacts browser bookmarks text messages phone history and wireless connection profiles between BlackBerry devices This feature is designed to move personal data but not work data 1 On your BlackBerry 7 device click Setup gt Device Switch 2 Click Using a Media Card gt Save Data 27 User Guide Device Switch 3 Complete the instructions on the screen 4 When the backup is complete remove the media card from your BlackBerry 7 device and insert it into your BlackBerry 10 device 5 On your BlackBerry 10 device on the home screen tap gt j 6 Complete the instructions on the screen Note Email accounts and unsupported applications aren t transferred to your new device You can set up your email accounts on your new device in the BlackBerry Hub To download applications that weren t transferred to your new device visit the BlackBerry World storefront Transfer data to a new device using a computer and BlackBerry Link If your current BlackBerry
6. If you know the network name try connecting to the Wi Fi network manually Check that Mobile Hotspot mode is off If Mobile Hotspot mode is on your device can t connect to a Wi Fi network If none of the suggestions above solve your connection issue try these more advanced troubleshooting options Check that the time on your BlackBerry device is synchronized with the network time If the times are different it could prevent your device from connecting for example if connecting to the network requires you to have a certificate on your device and the certificate has an expiration date If you switched Wi Fi networks manually try switching to another Wi Fi network If your email account is a work account your device might prevent connections to certain wireless access points For more information contact your administrator Still not connected OK try the following Check that the settings for the Wi Fi network are correct To find out which settings to use for a home network refer to the information that came with your router for a work Wi Fi network talk to your administrator for a public hotspot refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect If you use the Press WPS Button on Router setting in Wi Fi Protected Setup check that the Wi Fi router uses Wi Fi Protected Setup and that it is set to send its profile Verify that another device is not
7. your calendar events for each of your social networking accounts At a glance you can view the people you are meeting on a particular day The Calendar even suggests participants and locations based on previous email and meetings BlackBerry Browser The new BlackBerry Browser is powerful responsive and super fast When you re browsing and you find something you want to share you can post it to a social network with just a couple of gestures You can also view webpages in Reader mode to remove distracting clutter 7 Share stream or display your media files With a couple of quick taps from within your apps you can easily share your music pictures videos documents webpages and contacts with others over email BBM a Bluetooth connection NFC social networking accounts and more You can also stream your media to supported DLNA Certified devices such as computers TVs or other home entertainment equipment or use an HDMI cable to display your media files on a TV or computer 10 User Guide BlackBerry 10 new apps and features fl Picture editing You can edit pictures directly on your device Crop and rotate the picture reduce red eye or apply a variety of enhancements and artistic styles fj Video editing You can edit videos directly on your device Change the length of the video rotate the image and make enhancements such as brightness and color ee Search You can search your entire device for files settings ap
8. User Guide Keep current with Calendar Keep current with Calendar Spend less time managing schedules and tasks with a smartphone that anticipates what you need and handles the details for you The Calendar even suggests attendees and show you their recent messages and social updates You have some time to catch up on work at the airport while you are waiting for your return flight You review your meetings for next week in the Calendar You tap the attendees and read all of the recent email messages they sent you and browse their social media updates so that you are up to date for your meeting About the Calendar app The Calendar app on your BlackBerry device takes the calendar info from the email and social networking accounts that you add and presents it to you in one place so that you can keep track of all your meetings appointments and events Even if you haven t added any accounts to your device you can still use the Calendar app to create and manage meetings appointments or events Add an account to your device You can add email accounts social networking accounts such as Facebook Twitter or LinkedIn or even an Evernote account to your device On the home screen swipe down from the top of the screen Tap Settings gt Accounts If you already added an account to your device tap to add another account Tap the type of account that you want to add Enter the account information Tap Next Change any additional sett
9. Wi Fi Protected Setup tap Don t use WPS 6 If necessary enter the username or password for the Wi Fi network 7 Tap Connect Tip The next time you want to connect to a saved Wi Fi network if the network is within range of your device swipe down from the top of the home screen and tap f Manually connect to a Wi Fi network If you want to connect to a hidden Wi Fi network or you re having trouble automatically connecting you can connect manually On the home screen swipe down from the top of the screen Tap Wi Fi gt f In the SSID field enter the name of the network Select the network s security type and specify any additional information For what information you should specify you can speak to your administrator or the person who manages the Wi Fi network 5 Tap Connect o o a can t connect to a Wi Fi network Start by checking for these basic issues e Check that you turned on the connection to the Wi Fi network 45 User Guide Connections Check that you re in a Wi Fi coverage area If you re connecting to a home network see if other wireless devices are able to connect If other devices can t connect you might need to reset your router If you re connecting to a work Wi Fi network or a hotspot talk to your administrator or an employee at the hotspot Your connection might have timed out Try connecting again If the Wi Fi network that you want doesn t appear on the Wi Fi settings screen it might be hidden
10. bottom of the screen tap Update All Deleting apps You can delete apps from the home screen of your BlackBerry device or you can delete the apps that you download from the BlackBerry World storefront Delete a downloaded item from BlackBerry World On the BlackBerry World home screen tap Fa Tap My Apps amp Games My Video or My Music Tap Downloaded Touch and hold an item and tap PN e Ifyou think that you might want to reinstall the app later tap Uninstall e lf you want to permanently delete the app tap Delete Uninstalled apps and games are listed on your My World screen To see this list tap My Apps amp Games gt Available Delete an app from your home screen 1 Onthe home screen of your BlackBerry device touch and hold an app icon until the icons begin to blink 2 Onan app icon tap 68 User Guide Enhance your experience with BlackBerry World Tip Some app icons on your home screen are part of the core BlackBerry experience These apps can t be deleted and the delete icon will not appear on these app icons Reinstall an app or game 1 On the BlackBerry World home screen tap Fa gt My World gt My Apps amp Games 2 Atthe top of the screen if necessary tap the drop down list 3 Tap Available e To reinstall one app or game tap 2 next to the app or game that you want to install e To reinstall all of your uninstalled apps and games at the bottom of the screen tap Install All 69
11. bottom of the screen from anywhere on the device Icon Description Email message Text message BBM message Facebook message Twitter message AMHAHH LinkedIn message 19 User Guide Getting started Icon Description Ke Phone call A Notification messages from apps and services such as BlackBerry World Scroll and move between items Slide your finger to scroll through a list pan a webpage or move between pictures You can also slide your finger to view the home screen For example if you re looking at the BlackBerry Hub you can slide your finger to the left to see the home screen and your minimized apps Slide your finger to the left again to see all your apps e To scroll slide your finger up and down e To move between the BlackBerry Hub and the home screen slide your finger left and right Use a slider If a slider appears on your screen you can use the slider to progress through a file such as a song or video or scroll through multiple pages such as the pages of an eBook 1 On the slider drag the slider handle 20 User Guide Getting started Select items 1 Do any of the following e To select an item simply tap it If the item can be opened it will open if not it will be highlighted e To highlight an item without opening it touch and hold the item e To highlight multiple items such as pictures or songs that you want to share touch and hold one i
12. device automatically capitalizes new sentences or so that tapping the key twice inserts a period 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Prediction and Correction 3 Tap the settings that you want to change Cut copy and paste text 1 To highlight text touch and hold the text To change your selection move the cursor indicators 39 User Guide Get your message out with the BlackBerry Keyboard 2 Doone of the following e Tocopy the text touch and hold the highlighted text Tap e To cut the text touch and hold the highlighted text Tap 3 To paste the text touch and hold where you want to paste the text Tap Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it Your device uses this information to try to predict what word you might type next and displays suggested words on the BlackBerry Keyboard Select a suggested word 1 To use a word that appears on the BlackBerry Keyboard place your finger just below the word and flick it up onto the screen 40 User Guide Connections Connections Check which wireless networks your device connects to Your BlackBerry device won t necessarily connect to every type of network that s listed on your device Your device is capable of connecting to all the networks listed but actually connecting
13. f 3 Scan the group s barcode if you have it or show your BBM barcode and ask a group member to scan it To see the groups that you re currently in tap A Start a BBM Video chat You can start a BBM Video chat from any BBM chat or from the Phone or Contacts app on your BlackBerry device If you try to start a BBM Video chat from the Phone or Contacts app with someone who isn t a BBM contact you will be asked to add the person to BBM before you start your BBM Video chat 1 Ina BBM chat the Phone app or the Contacts app tap ee 60 User Guide See the world through BBM Switch cameras or share your screen By default your front facing camera is used during BBM Video chats 1 Ina BBM Video chat do any of the following e To switch to your rear facing camera tap i e To share your screen tap 61 User Guide Time travel with your camera Time travel with your camera Having trouble getting the perfect shot Time Shift mode captures a few milliseconds before and after your photo so that you can pinpoint and adjust exact moments of your picture to create the perfect shot Simply scroll back and forth on the dial to open one friend s eyes and catch your other friend smiling then combine it all into the same photo At the end of your trip you ask your mother and brother to pose for a quick family portrait before you run to the taxi to get to the airport There is only time for one shot but Time Shift mode allows you to a
14. her your new shirt She can t believe the price that you paid for it so you use the new Screen Share feature to display your BlackBerry Browser and the online store s website About BlackBerry Messenger With BlackBerry Messenger BBM you can chat and share in real time with your BlackBerry contacts For example you can see when someone has read your message and when the person is typing a reply You can also share pictures voice notes your location and files You can use BBM Groups to plan events delegate tasks and see when members add or change items A social space is created in BBM so that you can chat and share pictures lists and calendar appointments with up to 30 people in a group at the same time You can use BBM over a Wi Fi connection such as while you re travelling BBM icons Chats Unread message in a chat Ping message Contact wants your attention File has been sent or received Unread broadcast message N D amp IK You created a draft BBM message Message is being sent Message has been sent Message has been delivered 57 User Guide See the world through BBM Message has been read Message hasn t been sent yet Tip Verify that your device is connected to the Internet Eg Message couldn t be sent Tip Touch and hold the message and tap Fo pe Contact is available for a video or voice chat You or the contact is busy Contact is listening
15. to music BBM Groups You like this picture fa Comments have been added to the list This member is an administrator for the group 4 Add the member as a BBM contact Add a BBM contact You can add contacts to BBM by scanning their BBM barcodes You can also add contacts by typing someone s contact information by selecting an existing BlackBerry contact or by using NFC technology if supported by your device 1 Tap gt E 2 At the bottom of the screen tap A 3 Follow the directions on the screen Start a BBM chat Use BBM to chat in real time with your BlackBerry contacts and know when someone has read your message Share pictures voice notes your location or other files 58 User Guide See the world through BBM Unlike text messaging where you might pay for each text message regardless of how brief the message might be BBM uses your data plan so that you can can express yourself in as many or as few messages as you want Tap fq Tap a contact Type your message or select an emoticon Press the Send key O Nr es Tip Have something that you want to share with multiple contacts Send a broadcast message or start a multiperson chat to let your contacts know your news at the same time Peek at your chats While in a chat you can quickly peek at your other chats 1 To hide the keyboard tap anywhere in the chat history 2 Slide your finger right Send a file or ping someone You
16. top of the home screen Tap Settings gt BlackBerry Protect If necessary set the BlackBerry Protect switch to On Complete the setup process Tap Restore Select your previous device as the device that you want to restore data from Tap Restore OMe Oe IS Transfer data from an iPhone or Android device Before you begin You must be connected to a Wi Fi network on both your old device and on your BlackBerry device You can use the device switch app to transfer contacts pictures and other personal data from your iPhone or Android device to your new BlackBerry device For more information about the device switch app visit www blackberry com deviceswitchapp 1 On your BlackBerry 10 device visit www blackberry com deviceswitchapp and download the device switch app 2 Open the device switch app 3 Complete the instructions on the screen After you switch devices For information about returning your previous device to Research In Motion for recycling and safe disposal visit www blackberry com recycling The recycling and trade up program is only available in certain areas Restoring your BBM contacts and groups The first time that you open BBM you are prompted for your BlackBerry ID If you have used BBM before consider the following e Ifyou are switching BlackBerry devices you can use the Device Switch feature in BlackBerry Link on your computer or on a device running BlackBerry 7 or later to transfer your device data incl
17. when you set up your BlackBerry device on the BlackBerry ID screen tap Create New 2 Complete the instructions on the screen Using the BlackBerry Voice Control app The Voice Control app can make multitasking easier by allowing you to perform a variety of actions and tasks with your voice Instead of navigating to a specific app you can simply open the Voice Control app and speak your commands You can use the Voice Control app to do the following 24 User Guide Make a call Send an email text message or BBM message Search the Internet or your BlackBerry device Book meetings and appointments Set reminders Change your Facebook status or post a tweet Save notes and memos in BlackBerry Remember Set an alarm To open the Voice Control app do one of the following e Onthe home screen tap the Voice Control icon e Press and hold the Mute key on the right side of your device After the beep say a command Getting started 25 User Guide Device Switch Device Switch Before you switch devices For information about how to switch to a BlackBerry device from an older BlackBerry device or a third party device visit www blackberry com deviceswitch Learn what transfer options are available to you The types of data transferred depends on the transfer method you use and the type of smartphone you re transferring data from Data transferred might include some settings phone history pictures music browser bo
18. 2 Minimize apps and show your Active Frames cccccccecceeeeeseeeeeeseseseesseececeeeceececeseeeeeeeseeaeaeaeseaaaeeasaeaeeneneeeeeees 23 SNOW THC IMSM US sorrisi eieaa ee a a EEE A a a cece Eaa AER ROS 23 About BlackBerry lD rarere a a EE E A A EE 24 Set up a new BlackBerry ID 20 2 cccccccccecececeseeeeeeneeeceeeeeeeeecauseceesanaeceaeeeeeeecaqsedeeeaaeaeceaeeeesecsaaueeeencuneeseaeeeneess 24 Using the BlackBerry Voice Control app 0 0 2 2 ccceeeeceeeeeeee cee eeeeeeeeeeee ce ceaaaaecaeeeeeeeeeeeeeccaaaaesaeeeeeeeeeeeeeeeeeneseeas 24 B Ce SVMs A E E E E E ani caues E TE E E E 26 Before you switch devices ccecceceeecenncceeeeceeeeenececeeaaenaeceaeeeeeeecuuseeeeueaeceeeeecesecagseeuqeaeeceneeeeeensauuenneesinees 26 Learn what transfer options are available to YOU ccccecceceeeeeeeeeeeeceecaeeeeeeeeeeeeeceesecceecaeeeeeeeeeeeeeteeeensieeas 26 Make note of your usernames and PASSWOMS cccccceceececeeeeeeeeeeneeceeeeeeeeeeeeeececcccaeeeeeeeeeeeeeseeseescisueeeeeenees 26 Update BB Mirerani en A E joes E O aguieeaanaiend 27 What if have contacts on my SIM Card 2 2 eccececeseccecceceeeeeeeeececcaeceeeeeeeeeeececccnaaeaeeeeeeeeeeeseseecencnacieeeeeeeeeess 27 Backing up and Switching devices cecceceecceeceeeeeeeeeeeeeceeaecaeeeeeeeeeeeeececeaaecaeeeeeeeeeeeeeteedencuesaeeeeeeeeenetees 27 Transfer data from a BlackBerry 7 device using a media card eee eceeceeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeetets
19. 7 Adda BBM COMAGCE sieisiccnteccevs sede seduassedideanesen a E a a E i R E E E 58 Start a BBM CAT resecie anr rero prie aAA E EE An Eere Aea Eae Ea A AERE AEE Een EEE ARES 58 Peek at your CMALS asc cashecaazacouncnas eaa E a Ea EEE EARE Ea EEEE 59 Send a file or ping Someone cceceecceenccececeeeeeneeceeeeeenaeeeeeeeeeeeeuuceqeesaeaeceeeeeeseecugseqceeaaneeseaeeeesesseaueeneneanees 59 IPVITEOTHEFS t a Chats a E E EE dead E E E E EE 60 Joina BBM SOUP prenete enra an eaea Eea EE a E EEEE E AEE EE E T ETa E e aie 60 Starta BBM Videochat entina a a a A a ES 60 Switch cameras or share your screen cececcccecceeeeneceeneecceae ttrt ttn AAEOAEOCAEEEEEAEEEOEACEEDEEEEEEEEEEAECE RSE EnEEE EEEE 61 Te eN V aE a a RTEA 62 Camera APP at a SlANCE siririn a eaaa a aa a 62 Taking pictures and recording videos cccecceceeeeceeececee cae eeeeeeeeeeeececcceeeaeeeeeeeeeeeeesecccecaesaeeeeeeeeeeeeeeeeneeceeeas 62 Takda PICtUTE scecnncon ects n E EEA N E L E A duet eerenacteessiags 63 Recorda VideO airiem e eee re een ne eee cree eee ee ee ere eee eae eee 63 Switch between the camera the video camera and Time Shift mode 0 0 cece eee eeceeeeeceeeceeeeeeeeeeeteeeeenensaeees 63 Access the Camera app from the Lock screen cececcccccccecceceeceeeeeeceeeeeeseseeeeeeeeeseeeeeeseeeeeeseeeeceseseseeeeeeaeananea 64 Using Time SNEME ais casierehscceenertahaee a E E A dG UG cio eee ewes eee eee 64 Take the best picture possible using Time Sh
20. BlackBerry ID you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry products that use your BlackBerry ID such as BBM and BlackBerry Protect 26 User Guide Device Switch Note BlackBerry App World is called BlackBerry World on BlackBerry 10 devices Update BBM Although it s not required to switch BlackBerry devices you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices 1 To see which version of BBM you re running on your old device look for BlackBerry Messenger in your list of installed applications 2 To download BBM 7 0 or later on your old device visit the BlackBerry World storefront or www blackberry com bbm If you can t update your version of BBM in BBM press the Ea key gt Options gt Back Up Select a backup option What if have contacts on my SIM card Your BlackBerry 10 device uses a micro SIM card To get a micro SIM card for your device contact your service provider If you saved contacts to your old SIM card to make sure those contacts aren t lost you might need to copy those contacts to your old device before you back up your device data Tip To copy contacts from your SIM card to your old device s built in media storage in your contact list on your old device press the J key gt SIM Phone Book Press the SEJ key gt Copy All To Contacts Backing up and switching devices
21. BlackBerry Z10 Smartphone Version 10 1 2 BlackBerry Published 2013 05 09 SWD 20130509091406300 Contents a E T A N A E N NEN N E N A N N 8 BlackBerry Losev apps and EaU csse s A iN ATON RAS EAE 9 CE el RUC aa a 13 Inserting the SIM card battery and media card ou ceceeeceesseseseececcececeececeeeeceeeeeeeaeaeaeseseseseeeseeeeeseeeeeeeeeseees 13 REMOVE the battery GOOF seserinis aan iaa EE EEA E EE 13 Insert or remove the SIM card c ccccccecceeeeeeceneeenensaeeeceeeeeeeeecggedeeesaneeceeeeeeeescgueeecesaaseeseseeeeeeeeaueesuensaneeaees 13 Insert or remove the battery and a media Card ccecceecccccceeceeeeeeceesedeeeeeeceeseeeeeseeeceenseneeeeeeteeeeeseneeeees 14 SEL UP VOU GOVICE eiren a seule EAE AREE EA AAEE EA La EErEE EE E eea aE ERa 15 Home screen at a glance 20 esc cececeeceseneeecceccecceteeesessaaeueesaceececeeeeeeseedeceeesseceeceseeeeeessesedeeeneaneeseseeeeeeteeeeeens 16 Application ICONS asieran aa aa a aoa a a aaa i a iaa a a a i 16 NotiticatioM ICONS naen E E eed EE A R 19 Scroll and move between items 0 0 cccccccecceeeceeeeecceeceeeeeeeeeeececeeaaeaaeeeeeeeeeeeeececeqccesaaeeeeeeeeeeeeesesececascueeeseeeess 20 USSI SIG Cb rarae ea E E E E E a E E E 20 SEE EE O A E E E E E E E 21 ZOOM in TO 0F ZOOM out from the Screen erre la esc EE EEE EAEE EE eee ee 22 Move items from one place tO another oo eeeeccccccccccececeeaeeeeeseeeeeeeeeeeeseeesceceeeeeeceeeeeeeeeseseeseseseaesasaeaeaseeenesseeess 2
22. ESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and features Installation or use of Third Party Products and Services with RIM s products and services may require one or more patent trademark copyright or other licenses in order to avoid infringement or violation of third party rights You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so If required you are responsible for acquiring them You should not install or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and Serv
23. Enter key Tip When you re looking at messages from only one account in the main BlackBerry Hub view to go to the compose screen for that account quickly tap Reply to or forward an email 1 Inan email do one of the following e To reply to the email tap f To reply to all recipients of the email tap K 53 User Guide Stay connected with BlackBerry Hub To forward the email tap By Attach a file to an email or text message If your wireless service plan supports MMS messages you can add an attachment to a text message 1 While composing an email or text message tap You might need to hide the keyboard to see the icon 2 Browse to the file 3 Tap the file Peek at your messages In the BlackBerry Hub from anywhere Whether you re on your home screen or using an application you can peek at or open the BlackBerry Hub from anywhere on the device 1 From the bottom of the screen slide your finger up just a little bit The current view shrinks to show your notifications 2 Slide your finger to the right to peek at the BlackBerry Hub e To fully open the BlackBerry Hub continue sliding your finger to the right e To return to what you were doing slide your finger back to the left and down 54 User Guide Stay connected with BlackBerry Hub Peek at your messages and notifications while you re Composing or viewing a message 1 Ina message slowly slide your finger from the left edge of the message t
24. Hub Tapping on these notifications launches the SIM Toolkit app 49 User Guide Stay connected with BlackBerry Hub Add an account to your device You can add email accounts social networking accounts such as Facebook Twitter or LinkedIn or even an Evernote account to your device SO Ol Ne On the home screen swipe down from the top of the screen Tap EJ Settings gt Accounts If you already added an account to your device tap to add another account Tap the type of account that you want to add Enter the account information Tap Next Change any additional settings such as synchronization preferences Tap Done can t add an email account Try adding the account using advanced setup You might need to get additional information about your account from your administrator or from your email service provider m not receiving messages Try the following 50 If you recently changed an account password make sure that you update the password in the Accounts settings on your BlackBerry device On the home screen swipe down from the top of the screen Tap Settings gt Accounts Tap an account Make your changes Tap Save Check your network connection settings to make sure that your device is connected to a Wi Fi or mobile network If you re not in a wireless coverage area you should receive messages when you return to a wireless Coverage area If you re connected to a mobile network check that data services are t
25. ONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY ERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY OR TITLE OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE OR RELATED TO THE DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF MPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE LIMITED WARRANTY THE BLACKBERRY SOFTWARE LICENSE AGREEMENT AND OR APPLICABLE LAW IN YOUR JURISDICTION IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES DIRECT 75 User Guide Legal notice CONSEQUENTIAL EXEMPLARY INCIDEN
26. TAL INDIRECT SPECIAL PUNITIVE OR AGGRAVATED DAMAGES DAMAGES FOR LOSS OF PROFITS OR REVENUES FAILURE TO REALIZE ANY EXPECTED SAVINGS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION LOSS OF BUSINESS OPPORTUNITY OR CORRUPTION OR LOSS OF DATA FAILURES TO TRANSMIT OR RECEIVE ANY DATA PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES DOWNTIME COSTS LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES COST OF SUBSTITUTE GOODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIARY LOSSES WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION RIM SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY ARISING FROM OR RELATED TO THIS DOCUMENTATION THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO RIM AND ITS AFFILIATED COMPANIES THEIR SUCC
27. Tap Next Change any additional settings such as synchronization preferences Tap Done DN Oi BG Ne Tips after switching devices After you have finished switching BlackBerry devices consider doing the following e Ifyou have a media card move it from your old device to your new device e To receive all of your messages and updates add email and social networking accounts to your new device e Wipe your old device to delete all of your data To delete all of your device data if necessary set a device password and then enter the password incorrectly ten times e Download apps from the BlackBerry World storefront e Explore the Help app on your device and discover tips and tricks 30 User Guide Device Switch Troubleshooting Device Switch can t switch my SIM card to my new BlackBerry 10 device The BlackBerry 10 device uses a micro SIM card To get a micro SIM card for your new device contact your service provider How do reset my lost or forgotten BlackBerry ID password You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username For security reasons your BlackBerry ID password can t be reset for you 1 Doone of the following e To reset your password on a computer visit www blackberry com blackberryid Click Reset your password Complete the instructions on the screen e To reset your password on your BlackBerry device w
28. a picture and keep the camera steady until the picture appears Drag the slider at the bottom of the screen back and forth until you find the best picture Tap J If you don t like any of the pictures tap All the pictures are deleted and you can take a new set of pictures AUN e Replace a person s expression using lime Shift mode Make sure is selected Take a picture Drag the slider at the bottom of the screen back and forth until you find the best picture Tapa recognized face Use the dial to browse the available expressions Tap anywhere on the screen OORUN e 64 User Guide 7 Tap Time travel with your camera 65 User Guide Enhance your experience with BlackBerry World Enhance your experience with BlackBerry World Discovering great apps is easier than ever with app recommendations Choose an app that matters then choose how to share it whether it s sharing to social sites with a couple of gestures from within the app or to a friend s NFC enabled BlackBerry smartphone with a tap sharing is quick and simple Just before leaving for the airport you search the BlackBerry World storefront to download games and apps to keep you entertained during the long flight to visit your family You find several games that your brother might like so you plan to share these with him using NFC technology when you arrive so that he can download them easily BlackBerry World at a glance Tap to
29. also attempting to connect at the same time and that not more than one Wi Fi router within range is set to send its profile For more information see the information that came with your router If you use PEAP EAP TLS EAP FAST or EAP TTLS to connect to a Wi Fi network check that you installed the root certificate for the certificate authority server that created the certificate for the authentication server The root certificate must be installed on your device before you can connect to the network For more information talk to your administrator If you use EAP TLS to connect to a Wi Fi network check that you installed your authentication certificate on your device The authentication certificate must be installed on your device before you can connect to the network For more information talk to your administrator If you need to contact a support representative you can access diagnostic information by tapping Advanced on the Wi Fi settings screen To copy the log information to send to your support representative in the Diagnostic Information drop down list tap Logs Tap Copy Logs Turn on Bluetooth technology 1 2 46 On the home screen swipe down from the top of the screen Tap Ey User Guide Connections When Bluetooth technology is on turns blue and appears in the upper left corner of the screen To turn off Bluetooth technology tap EJ again Pair and connect with a Bluetooth enabled device Before you can con
30. can send different types of files to BBM contacts including pictures voice notes your location events etc When you ping someone in BBM the other person s BlackBerry device vibrates unless it s set to Silent and the person sees the word PING in red 1 To hide the keyboard tap anywhere in the chat history 2 Doone of the following e Toattacha file tap 59 User Guide See the world through BBM e To ping the contact tap gt Tip When you receive a picture in BBM it is a scaled down version You can touch and hold the image and tap HQ to request a better quality image that you can print Invite others to a chat 1 In your chat tap g You might need to hide the keyboard to see the icon 2 Select some contacts 3 Tap Done Tip To start a new chat with multiple people from your BBM contact list touch and hold a name Tap and a few more names Tap Join a BBM group By default anyone in a group can invite their BBM contacts to join the group so you can meet new people without having to necessarily add them as BBM contacts If a group already has 30 members you won t be able to join until someone leaves the group You can also start your own group Whoever creates the group can automatically control group membership update the group s profile picture or name and disband the group and delete all of the shared data Additional admins can be added after that 1 Swipe down from the top of the screen 2 Tap
31. can t transfer items using my media card Try any of the following 32 Back up items from your media card to another source such as your BlackBerry device built in media storage or your desktop computer Format your media card or purchase a new media card Save the items that you backed up to the media card and then try transferring the items again Use BlackBerry Link to transfer your info from one device to another To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option User Guide What makes my BlackBerry 10 device different from other BlackBerry devices What makes my BlackBerry 10 device different from other BlackBerry devices How do get to the menu e To access menus in apps at the bottom of the screen tap There is no Ea Menu key on BlackBerry 10 devices e To access some options that you will use the most often touch and hold an item on the screen Menu items appear on the right side of the screen e To access different views or screens for some apps at the bottom of the screen tap F How do get back to the home screen e In many apps you can tap Back to return to the previous screen e To minimize an app and return to the home screen swipe up from the bottom of the screen 33 User Guide What makes my BlackBerry 10 device different from other BlackBerry devices How do change my settings and options e Tochange your BlackBerr
32. cation File Manager View save and share files that are stored on your device on a media card or on devices or networks that your device is connected to Print To Go Wirelessly print a variety of files from your computer to your BlackBerry device Smart Tags Store and create tags that contain info such as text phone numbers and links that you can share with others on printed materials or by tapping the backs of your devices together Settings Change the settings for network connections accounts display language and more 18 User Guide Getting started Icon Description Adobe Reader View PDF files on your device and share them with others over email BBM and more Phone Place conference calls check voice mail or move a call to BBM Video EGE Camera Includes front and rear cameras and a Time Shift mode to help you capture the perfect picture xB Setup Set up your accounts personalize your device and watch tutorials about using BlackBerry 10 OS Help Find out how to do things quickly on your device read FAQs and learn tips that can help increase your productivity Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub When you have a new item the x indicator appears on the notification icon You can peek at your notification icons by sliding your finger up from the
33. device is running BlackBerry Device Software 5 0 or later you can use BlackBerry Link to transfer supported data and settings such as device settings phone history media files browser bookmarks and so on to your new BlackBerry 10 device This feature is designed to move personal data but not work data On your computer download and install BlackBerry Link from www blackberry com BlackBerryLink Open BlackBerry Link Connect your current BlackBerry device to your computer using a USB cable Complete the instructions on the screen When prompted connect your new BlackBerry 10 device using a USB cable Complete the instructions on the screen Oy Ole O Mor Note Email accounts and unsupported applications aren t transferred to your new device You can set up your email accounts on your new device in the BlackBerry Hub To download applications that weren t transferred to your new device visit the BlackBerry World storefront Transfer data to a new device using BlackBerry Protect Before you begin To use this feature the BlackBerry Protect app must be installed on your previous BlackBerry device Your previous device must be running BlackBerry 7 1 or earlier You can use BlackBerry Protect to move supported data from your previous device to your new BlackBerry 10 device 1 On your previous device or using the BlackBerry Protect website back up your data 28 User Guide Device Switch On your new device swipe down from the
34. djust the picture so that your mother s eyes are open and your brother is smiling You save the perfect photo as you are riding in the taxi email it to both of them and post it on your social networks Camera app at a glance To change Tap to switch settings eeri Time swipe down Shift mode video camera and camera To zoom slide two fingers together and To focus on apart a subject drag the box then tap the screen to take a picture Tap for options flash shooting mode and switch Previous between front picture and rear cameras Taking pictures and recording videos Tip To quickly take a picture or start recording a video from the Camera application press the Volume Up key or the Volume Down key Press either key again to stop recording 62 User Guide Time travel with your camera Take a picture Tip To make sure that your picture looks the best when being displayed on devices other than your BlackBerry device such as a computer screen make sure that you hold the camera in landscape view before you take the picture 1 Make sure that is selected 2 To change what the camera focuses on drag the focus box anywhere on the screen 3 To zoom out or zoom in slide your fingers together or apart on the screen Zoom only works in Normal and Stabilization shooting modes 4 Do any of the following e To take one picture tap anywhere on the screen e To take continuous pictures when you have Burst shooting mode t
35. e right e To return to what you were doing slide your finger back to the left and down View messages by account or message type All of your messages and notifications appear in the Hub view in the BlackBerry Hub If you want to see messages only from a particular account for example your personal email account or by a type for example your text messages you can filter them 52 User Guide Stay connected with BlackBerry Hub 1 In the BlackBerry Hub tap A 2 Tap the type of messages that you want to see To see all of your messages again tap A gt Hub Search for a message 1 Inthe BlackBerry Hub tap a 2 Type a search term To filter your search results by sender date subject and more tap H send a message from the BlackBerry Hub From the BlackBerry Hub you can send email text messages Facebook messages direct Twitter messages LinkedIn messages BBM messages or other types of chat messages depending on your wireless service plan and the accounts that you added to your device 1 In the BlackBerry Hub tap 2 Tap a message type 3 Add or choose a recipient for your message e For email type a contact name or an email address in the To field e For Facebook Twitter or LinkedIn messages type a contact name in the To field e For text messages type a contact name or a phone number e For BBM and other chat messages select a contact from the list 4 Type your message 5 Tap Send or the
36. e with an NFC enabled device 3 If necessary tap Send Tip In most cases you can exchange files between two NFC enabled BlackBerry devices simultaneously This functionality is really handy if you re trying to exchange contact information saved in the Smart Tags app 48 User Guide Stay connected with BlackBerry Hub Stay connected with BlackBerry Hub Notice the blinking red light Now it s even easier to stay close to what s important to you Simply peek into BlackBerry Hub from any app with a swipe to effortlessly flow in and out of your messages and conversations As you are writing an email to your mother with the details of your flight you notice the blinking red light on the upper right of your smartphone You slide your mother s message slightly to the right to peek at your list of messages in BlackBerry Hub You see you have a BBM message from your brother but that can wait until later You slide your mother s email message back to the left so that it takes up the whole screen and finish writing your email You open your brother s BBM message He is wondering if you can make it to his birthday party About the BlackBerry Hub The BlackBerry Hub gathers all of the messages and notifications that you receive from your different accounts into one convenient location In the BlackBerry Hub you can receive and respond to email text messages or BBM chats all in the same place see and respond to notifications from your social netwo
37. ee eee cece te ceeaeaeeeeee eee eeee sec eaaaeaeeeeeeeeeeeeeceeceeccaceeeeeeeeeeeeeteessesensseees 35 Where can find my device info and PaSSWOIS cccceeccceeceeeeeeeeeceeeceaeeeeeeeeeeeeeseeeeacqasaeeeeeeeeeeeseteeeeersieees 36 FLOWS Os SCAICI Goes sete copie tether cht E ae esta nada uaneieanesatcadeivens aE ae aa a A E 36 Whlatis BlaCkBery LINK tsscuscuis dicts Satiasgetyres teanend sasasedeieba wodeeeraanced Se EA estes 36 Get your message out with the BlackBerry Keyboard issiran n a a aa 37 Keyboard and typing at a glance cee eeeeceeceeenecee cee ee eee eeee cece eae aeeeeeeeeeeeeeceeeaaeaaeeeeeeeeeeeeeseseeccacueeeeeeeeeeeeeeeee 37 SNOW the KEV OO ANG eres ses fa yieceguicesitedid ented eemeteusaeeash ac E adv desde egupeees ven Ae ive E emanate 37 Deleted WON Clas ce seca sacc nantes a Ea a E aE a a r he araasesiete 38 Type anaccented character astanti dae aerian e Rea Aen eain i Enia E Aa Ea Eade 38 Typeasymbol OF HUMBET oireina AE E E EAR EE EAE E EAA EE EER 39 Typean ppercase Character iine n TE EA T 39 Type faster with automated assistance Settings ceccescecceeceeeceeeeeeeceeeecaeeeeeeeeeeeteceecenceecaeeeeeeeeeeeeeteeeeeas 39 Cut COPY and paste text 0 cccccceceeeeeeeeeeeeeene eases esse eeceeeecEceeAEAEAEA AAAA E A A E AG AAAAAAAAAG GSAS tg EEEEECAEASASAEOEEESS 39 Selecting word suggestions that appear while YOU type ccececceeeeeeceeceeneeeceeeeeeeeeeeeeceeccnaeeaeeeeeeeeteeeeseeseeas 40 Select a
38. eeceeeencaeceeeeeeeeeeeteeteeeennnees 31 Some of the data from my previous device isn t ON My NEW device eceeeeeceececeeceeeseeceeeeecteeeeeeeeeeeeeteeeeeneaas 31 can t transfer items using My media card 2 cece cccceceeeeceeceeueecaeeeceneeeeeeecussedueeseeeeseaeeeeeeeceaueeuedsuneesenaeeeeess 32 What makes my BlackBerry 10 device different from other BlackBerry devices cc ccececesssseseeeseeeeeeeseeeeees 33 How do get to the menu ccccecceeceesncceceeceeceeeeeecececeeaneeeceeeeeeensaauaaeacaeeeeeeceeeseesegeeeeacseeeeeeeeeeseseeeeneeeaees 33 How do get back to the home screen 02 ccccecceecceeceeceenaeeeeeeeeeeeeuseeeeccceaaeseeeeeeeeeegsgeqeeeaaaeeneeeeeeseeaueeeeenaneas 33 How do change my settings and Options vecedssscgsdsdeveqoceeses iii ie EE oiesndeGesatsae dala aap EE E 34 Where are my ring tones and notification profiles ececceeceecceceeeeceeeeeeceeeeaaeeeeeeeeeeeeeeeesecccaaeeeeeeeeeeeeeeteees 34 Where are MY messages oases cacensenessagnnetaacesstudssnagubeds sasmaastane ssguawedts sagiudsaitiouqeieanigsgaveusdquaaieteetiorenecinsaagammeaiecs 34 Where are my APPS ccceececececcceeeceeeeeeeeeeeaeeeaee ee ease ee eseeeeeeceeeeeeeeeeeeeeeeeeeeeaeaeaeaeeeesasasasa GE caEEEeEEEEASASAtAEAHeEOEaS 35 Where are my tasks MEMOS ANC VOICE NOTES uu cece sesessseeeeeeceecceccecceeeeeeeeceeeeseaeseseseseeeseseeeeeeceeeeeeeseseeeeeeeeas 35 Where do find my files 2 eee eee cecceeeeecee cee
39. eenesineaes 27 Transfer data to a new device using a computer and BlackBerry Link ccccecceceeeeeeeeeeeeseeeeennecaeeeeeeeeeees 28 Transfer data to a new device using BlackBerry Protect 00 cccccceeeceeeeeceeceeeeeeeeeteceececaaaeaeeeeeeeeeeeeeteeeenseeeas 28 Transfer data from an iPhone or Android device ceeceeceeceecce eee ee eee eeeeeeecenecaeaeeeeeeeeeeeeeececcasaeeeeeeeeeeeeetees 29 After you switch devices ccccecceececeeceeeeeeeeeeeaaaecaeeeeeeeeeeecdeaaaaaaeeaeeeeeeeeeeesdeaaaacaeeaeeeeeeeeeeseesecccacaeeseeeeeeess 29 Restoring your BBM contacts and groups c ceccccccceceeeeeeeeeeceecaeeeeeeeeeeeeeteccceaecaeeeeeeeeeeeeeseeccicuesaeeeeeeeeeeetes 29 Transfer passwords from the Password Keeper app ccccccccccccceeeseeseeeeeeeseeeeeeeeeeeeseceeeceeeeeeeeseseeeeeeeeaeaeananea 30 Add an account to your device ececccececccececeeeeeeeeecencaaeaeeeeeeeeeeetedsceaeaaeaeeeeeeeeeeeseeseccaaaeeeeeeeeeeeeeseesensnceieaes 30 TPS atter SWITCHING GOVICES csi cceteansssteasectetonetecades seyevdsiusdagats aE RE RE A aE EnA ni 30 Troubleshooting Device Switch 2 0 0 cece cece ceeeeeccee ce ee cette eect eae eeaeaeeeeee eee eescececccedeeeeeeeeseeeeseesecdcecureeeeeeeeeeeetees 31 can t switch my SIM card to my new BlackBerry 10 device cececeeeeceeeeeeeeeeeeeeeececcceceeeeeeeeeeeteetentennaneees 31 How do reset my lost or forgotten BlackBerry ID password ccceeeeceeeeeeeeeeee
40. ential information and or trade secrets this documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content protected by copyright and or third party web sites collectively the Third Party Products and Services RIM does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY DESCRIBED IN THE APPLICABLE LIMITED WARRANTY AND OR THE BLACKBERRY SOFTWARE LICENSE AGREEMENT OR PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR MPLIED INCLUDING WITHOUT LIMITATION ANY C
41. enu items that appear on the right side of the screen slide your finger over them e To find the settings and help swipe down from the top of the screen In an app you can see the settings for that particular app If you are not in an app you can see the device settings 23 User Guide Getting started About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services After you create a BlackBerry ID you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID With BlackBerry ID you can manage apps that you downloaded from the BlackBerry World storefront and download the apps when you switch devices You should sign in with the same BlackBerry ID on all of your BlackBerry devices If you previously created a BlackBerry ID you must use it when you set up your new device instead of creating a new BlackBerry ID You can log in to both a tablet and smartphone using the same BlackBerry ID Set up a new BlackBerry ID Tip It s important to choose a password that you can remember For your BlackBerry ID username be sure to use an email address that you use frequently Recovery details can be sent to the email address that you use as your BlackBerry ID username if you forget your BlackBerry ID password The email address that you use as a BlackBerry ID username doesn t have to be associated with your BlackBerry device 1 To create a new BlackBerry ID
42. hat your device is connected to However if you need to change the resolution on the home screen swipe down from the top of the screen Tap Settings gt Display In the HDMI Display Mode drop down list tap the display mode that you want to use Turn on airplane mode In some places such as on an airplane or in a hospital you need to turn off all the connections on your BlackBerry device Airplane mode lets you quickly turn off your connections and when you re done using airplane mode turning off airplane mode restores the connections that were previously turned on N e W 44 On the home screen swipe down from the top of the screen Tap Settings gt Network Connections Set the Airplane Mode switch to On User Guide Connections Connect to a Wi Fi network When you connect to a Wi Fi network your BlackBerry device saves the network information The next time you re within range of the saved Wi Fi network if Wi Fi is turned on your device connects automatically On the home screen swipe down from the top of the screen Tap Wi Fi If the Wi Fi switch is Off set it to On Tap a network If the Wi Fi Protected Setup screen appears do one of the following oT PWN e Ifyou have access to the Wi Fi router and it uses Wi Fi Protected Setup tap Press WPS Button on Router or Enter PIN into router Complete the instructions on the device screen e Ifyou don t have access to the Wi Fi router or it doesn t use
43. he screen tap the button with the price displayed on it 3 To change your payment method before you pay for an item in the Bill Through drop down list tap a payment method 4 Tap Purchase Tip To share an app game album song or video tap To share an app with someone using NFC technology on the Details screen of the app that you want to share align the backs of your devices Change your payment options In the BlackBerry World storefront swipe down from the top of the screen Tap gt Payment Options Enter your BlackBerry ID password Select a payment option Complete the instructions on the screen OPW Nie Tip To edit your payment information tap Rate and review an app or a game that you downloaded 1 On the BlackBerry World storefront home screen tap Fa gt My World 2 Tap My Apps amp Games 3 Touch and hold an app or a game 67 User Guide Enhance your experience with BlackBerry World 4 Tap E 5 Type your review To add a star rating slide your finger to the left or right across the star icons Download an update to an app or a game 1 Onthe BlackBerry World home screen tap Fa gt My World gt My Apps amp Games 2 Atthe top of the screen if necessary tap the Apps amp Games drop down list 3 Tap Updates e To download an update for one app or game tap w next to the app or game e To download updates for all of the apps and games that have an update available at the
44. hen you are prompted to sign in with your BlackBerry ID click Forgot Password Answer your security question and complete the instructions on the screen Once you have completed the steps above you will receive a password reset email If you complete the steps to reset your password on a computer the password reset email can only be viewed on a computer and isn t delivered to your device If you follow the steps to reset your password on your device the password reset email will be delivered to your device Complete the instructions in the email to reset your BlackBerry ID password Some of the data from my previous device isn t on my new device The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device For a list of the type of data that is transferred visit www blackberry com deviceswitch 31 User Guide Device Switch Try any of the following Check that your personal email accounts have been set up Email accounts aren t transferred and need to be set up in the BlackBerry Hub on the device Check that your work email accounts have been set up For a Microsoft ActiveSync email account on a BlackBerry Enterprise Server contact your administrator for the information required to activate the account Look for memos and tasks in the BlackBerry Remember app Transfer apps by downloading them from the BlackBerry World storefront
45. ices that are provided with RIM s products and services are provided as a convenience to you and are provided AS IS with no express or implied conditions endorsements guarantees representations or warranties of any kind by RIM and RIM assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties except to the extent expressly covered by a license or other agreement with RIM Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server BlackBerry Desktop Software and or BlackBerry Device Software The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION The information provided in this guide is applicable to the following smartphone models STL100 1 STL100 2 76 User Guide Legal notice STL100 3 STL100 4 Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough Berkshire SL1 3XE United Kingdom Published in Canada 77
46. ift mode 00 ccc cececceeec esse eeeeeeeeeseseeeeeeeceeeeeeeeeeeeeeeeeeeseaeaeanananes 64 Replace a person s expression USING Time Shift MOE cece ceseseseeseeseseseseccecececececeeeeeseseseaaeaeeeaesseeseeeeeeeeees 64 Enhance your experience with Black Retry World ccncccnsuccaseesniaiewens ssadneanestseenedeeoniaiverammid iaaea 66 BlackBerry World at a glance cceceeceeceec cece eee eeee eee ceeeeneaeeceeeeeeeeeeeeececcaeaeeeeeeeeeeeeeesecceccacieeeeeeeeeeeeneeeseeeeiaas 66 Search for apps games MUSIC OF VIDEOS eeeeccccccccceceeeeeeseseseseseeeseeeseeeeeceeeceeeeeeeeeeeeeesesesaessesseaeaeeseneeeeeeeeeess 66 Download and buy apps games MUSIC and VIGEOS cecccccccccccececeeseseeeeeeeeeeeeeeeeeeeeceeeeeeeseeeeeeeeeeeeeeeaeaeananea 67 Ghangeyour payment Option S tasers seiyten execs sugbneccety en decors E E AE AE rE EAEE EERE 67 Rate and review an app or a game that you downloaded 0 0 eee cece cee eeceeecee cee eeeeeeeeeeeececcaaaecaeeeeeeeseneteneenenas 67 Download an Update to AN APP OF A GAME 11 eeececececccceccccccecceceeeeeeeeeeeseseeeseseeeeee ee eeeceeeeeseeeeseseseeeeeeeeaeaeanananea 68 Delt Sa DOS denenen NE te pices ladlatea sd E EEA 68 Delete a downloaded item from BlackBerry World cccccceeceeeeeeeeecceeceeeeeeeeeeeseececcasaaeeeeeeeeeeeeeteeseesusaeeees 68 Delete an app from your NOME screen ccsecesecsccecaeeeeeeeseseeeeseesesseececececeeeeeceseseseesesaeaeseseeessaeaeaeasasaeeseeeesesene
47. ing e To insert the battery align the contacts 14 User Guide Getting started e To remove the battery from the end opposite to the battery contacts lift and pull the battery out Set up your device The first time your BlackBerry device starts after the battery is inserted the Setup app opens The Setup app needs a network connection so make sure your device is connected to a mobile network or is within range of a Wi Fi network After the initial setup you can open the Setup app by tapping the ea Setup icon on the home screen The Setup app prompts you to enter an existing BlackBerry ID or create a new one If you are not sure if you already have a BlackBerry ID on your computer visit www blackberry com blackberryid You can use the Setup app to 15 User Guide Getting started e Add your email BBM instant messaging and social networking accounts e Setup your payment options for purchases you make from the BlackBerry World storefront e Transfer data from a device running BlackBerry 7 or 7 1 e Customize and personalize your device settings e Watch tutorials or open the Help app to learn more about BlackBerry 10 OS Home screen at a glance NFC and Bluetooth indicators Battery power level Swipe left to scroll through apps Tap the icons to move through screens Swipe down to change the device settings eee Network indicators 25 F Partly Sunny Scroll down to see more Waterloo Onta
48. ings such as synchronization preferences Tap Done Noo fF WO NE View your events You can switch between viewing your events by day week or month 1 Inthe Calendar app do one of the following e To view events for a single day tap E To switch between agenda schedule and people view tap the date at the top of the screen Tap Agenda Schedule or People e To view events for a week tap E Try using the pinch gesture to zoom in and see a more detailed view 70 User Guide Keep current with Calendar e To view events for a month tap Numbers on the calendar are sized depending on the number of events booked for the day the bigger the number the more you have planned for the day Tap on a day to see your agenda in a list at the bottom of the screen Tip To see a 6 month view of the calendar in the month view at the top of the screen touch the month and drag your finger down Find email and files associated with an event Your BlackBerry device searches your data to find email and files that might be relevant to your event For example if you re meeting with people to review a document your device might show that document 1 Inthe Calendar app tap an event 2 Tap Emails Check who you re meeting with 1 Inthe Calendar app do one of the following e To see who you re meeting with throughout a day in the day view tap the date at the top of the screen Tap People e Tosee who you re meeting with at a meeti
49. irelessly play your music on home entertainment equipment Videos View edit and share videos that you take with the Camera app or that are saved on your device Wirelessly play your videos on home entertainment equipment Story Maker Create and share a movie that you make using pictures videos and music on your device Facebook View your Facebook notifications upload photos and videos and check in to Places OAE E BD Twitter 17 User Guide Getting started Icon Description Follow the stories ideas and opinions that interest you by sending and receiving short messages known as tweets LinkedIn Build and connect with your professional network and get access to ideas and opportunities for your career Maps Search for places get turn by turn directions and save favorite places D amp Games Find games to download and play Add your friends so that you can view their games or challenge them to a game You YouTube Share your videos with friends family and the world Voice Control Speak your commands to make a call send messages search the Internet and more Clock Track the time using a world clock stopwatch timer and alarm clock Calculator Perform calculations using a standard and scientific calculator tip calculator and unit converter Compass Navigate using the compass or let the compass connect to satellites to find your lo
50. l messages You have no mobile network coverage Your device is roaming Extra charges might apply BlackBerry services such as email messaging and Internet browsing are available The number of solid waves indicates the strength of the Wi Fi signal If the signal is weak your device might use more power to try to maintain the connection Your device is in airplane mode and all of your wireless network connections are off You can turn on Wi Fi or Bluetooth technology but not your connection to the mobile network There is an error with your SIM card For information on what the error is from the top of the home screen swipe down Tap Settings gt Network Connections gt Mobile Network You can only make emergency calls The following icons appear in the upper left corner of the home screen if your device is connected or trying to connect to another device using Mobile Hotspot mode Internet tethering Bluetooth technology or NFC Mobile Hotspot mode is on If the icon is solid Mobile Hotspot is connected e Internet tethering is on If the icon is solid your device is connected to another device gt Bluetooth technology is on If the icon is solid Bluetooth technology is connected A N NFC is on 42 User Guide Connections Tips Choosing a connection Your BlackBerry device is capable of a wide range of connections to increase what you can do with y
51. n Depending on the applications you have installed on your device and the NFC compatibility of other devices there can be many interesting ways to use NFC Here are a few possibilities e Simultaneously exchange contact cards with a new friend or business acquaintance e Pass a picture to your friend e Pay for your bus or subway ride e Pay for your morning coffee without taking out your wallet e Grab a coupon from a poster you see on the street e Gain access to your building when you get to work 47 User Guide Connections e Send a webpage you re viewing to a friend e Adda friend to your BBM contacts e Copy smart tag information to an NFC tag These are just a few of the things you can do with NFC For more play with NFC on your device be creative and see what you can do Turn on NFC 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Network Connections gt NFC 3 Set the NFC Connectivity switch to On Send a file using NFC With BlackBerry Tag you can exchange many kinds of files including pictures music contact info and even webpages between your BlackBerry device and other NFC enabled devices 1 Depending on how many files you want to send on your BlackBerry device do any of the following e Tosend asingle file find and open a file e Tosend multiple files find and highlight the files that you want to send Tap gt NFC 2 Align the back of your BlackBerry devic
52. nect your BlackBerry device with another Bluetooth enabled device you must pair them On the home screen swipe down from the top of the screen Tap Bluetooth Make sure that Bluetooth technology is on Your BlackBerry device automatically detects any discoverable devices within range ONS e If the device that you want to connect to appears in the Devices list tap the device name Complete the instructions that appear on the screen e Ifthe device doesn t appear in the Devices list it might not be discoverable Check that the device is discoverable then try again If you don t know how to check that the device is discoverable consult the documentation that came with the device e Ifthe device doesn t appear in the Devices list and you can t connect by making it discoverable you might need to initiate pairing from the device On your BlackBerry device in the Discoverable drop down list tap On or 2 Minutes If necessary enter your BlackBerry device password Start the pairing process according to the documentation that came with the device Your devices are now ready to share and communicate over the Bluetooth connection Depending on the device you paired with your devices are either connected or ready to connect when you initiate a Bluetooth related action such as sharing a file What is NFC NFC is a short range wireless technology that s designed for easily sharing content and information without having to use pairing informatio
53. ng or event tap the event Tap People Tip Tap on a person s name to view more info Create an event 1 Inthe Calendar app tap 2 Enter the information for the event 3 Tap Save Tip In any schedule view for example in the day schedule view or in the week view you can also create an event by just tapping a spot on the schedule Tap the New Event block that appears to change the event 71 User Guide Keep current with Calendar Invite people to an event If your account supports adding participants then you can add participants to an event either while you re creating the event or after If you added a Microsoft Exchange work account you can connect to the remote server to add people who aren t in your contact list 1 While you re creating or changing an event in the Participants section tap the Invite field e Ifthe person you re adding is in your contact list start typing a name Tap the name from the list e Ifthe person you re adding is a part of your organization and you added your work account to your device type the name Tap Lookup Tip Some accounts might let you view the participants availability After you add all of the participants to the event tap View Availability If any of your participants have a conflict you can slide the green meeting bar to a time that works for everyone Change or delete an event If you re the organizer of an event you can change or delete it 1 Inthe Calendar app
54. o the right Continue sliding to bring your list of messages and notifications into view Check your upcoming events from the BlackBerry Hub You can always check your agenda in the Calendar app but if you re already in the BlackBerry Hub just stay where you are 1 Atthe top of your list of messages and notifications where today s date appears slowly drag down Your upcoming events start to appear The more you drag the more you see Create a meeting from an email When you create a meeting or event from an email your BlackBerry device populates the invitation with the subject line from the email and the recipients of the email become the invitees 55 User Guide Stay connected with BlackBerry Hub 1 In an email tap Bj gt 2 Enter any additional information for the meeting 3 Tap Save Add a sender to your contact list 1 Inthe BlackBerry Hub touch and hold a message 2 Tap J e To add the contact to an existing contact entry for example to add a new email address for a contact tap a contact from the list e To add the contact as a new contact tap 3 Tap Save 56 User Guide See the world through BBM see the world through BBM Share and be seen with BBM Video Switch from a BBM chat to a BBM Video conversation to catch up face to face and share what s on your screen Your mother wants to see what you plan to wear to her important piano recital so you start a BBM Video conversation to show
55. okmarks and so on For a list of the type of data that is transferred visit www blackberry com deviceswitch e Switching from BlackBerry Device Software 5 0 or later On a computer you can use BlackBerry Link to switch devices e Switching from BlackBerry 7 0 or BlackBerry 7 1 You can use a media card on your device to switch devices e Switching from a BlackBerry device that has BlackBerry Protect installed You can use BlackBerry Protect to transfer supported data such as contacts from your current device s backup file to your new device e Switching from an iPhone or Android device You can download the device switch app from BlackBerry World Tip If you re switching from a BlackBerry device to see what version of software you re currently running on the home screen of your old device do one of the following e Click Options gt About e Click Options gt Device gt About Device Versions Make note of your usernames and passwords Before you switch BlackBerry devices make sure that you have the following e Ifyou have saved usernames and passwords in Password Keeper consider temporarily writing this information down so that you have it when you re ready to add accounts to your new device e Ifyou have a device running BlackBerry Device Software 5 0 or later you might have created a BlackBerry ID that you used to log in to your device and the BlackBerry World storefront If you log in to your BlackBerry 10 device with your
56. our device and how it interacts with other devices Take a look at the list of connections to learn about the different types of connections some tips for when to use each connection and maybe learn a few things you didn t know you could do Network connections Mobile network A mobile network connection allows your BlackBerry device to make calls and if you have a data plan use data services such as Internet browsing In some locations such as in a hospital or on an airplane you need to turn off your mobile network connection but usually you can just leave your mobile network connection on Wi Fi A Wi Fi network connection is another way to get data services on your device but unlike using the mobile network using Wi Fi doesn t add charges to your data plan Your device is designed to try to use saved Wi Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps You can leave Wi Fi on so that as soon as you re in range of a saved Wi Fi network your device connects to it automatically but remember that if you leave Wi Fi on all the time your battery can drain faster Connections between devices USB You can use a USB cable to create a two way connection between your BlackBerry device and your computer When you connect your device to your computer using a USB cable your device appears on your computer as a removable storage device Depending on the functionality of you
57. ps help and more Either type your search term or Say it from the home screen or from within an app You can narrow your search to include only specific apps or extend your search to include Internet sources Q Voice Control The Voice Control app can make multitasking easier You can speak your commands and perform a variety of actions virtually hands free Use the Voice Control app to send messages make calls book meetings search the Internet post tweets and more Open the Voice Control app by pressing and holding the mute button on the side of the device or from the keyboard by tapping and holding the microphone icon BlackBerry World Discovering great apps is easier than ever with app recommendations based on similar purchases You can choose an app then share it to social sites with a couple of gestures from within the app or to a friend s NFC enabled BlackBerry device with a tap it s quick and simple BlackBerry World features a unified storefront for apps games themes music and videos and parental controls that let you hide content that you don t want children to access ia NFC and Smart Tags Near Field Communication NFC is a short range wireless technology that s designed for transferring data quickly BlackBerry Tag uses NFC technology to exchange files including pictures music contact info and even webpages between your BlackBerry device and other NFC enabled devices simply by tapping the back of you
58. r Guide What makes my BlackBerry 10 device different from other BlackBerry devices Where are my apps Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device In the BlackBerry World storefront you can check if your old apps are available for download on the My World screen or find new apps Where are my tasks memos and voice notes e Ifyou used BlackBerry Link to transfer the files from your old BlackBerry device to your new device your tasks memos and voice notes should be in the new BlackBerry Remember app e Ifyou previously used tasks in BBM Groups you still have access to those tasks in BBM Where do find my files You can find your files in the File Manager app If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology your device data apps and network access are divided into a work space and a personal space The separate spaces help you to avoid accidentally copying work data into a personal app or displaying confidential work data during a BBM Video chat To switch between your work space and personal space drag your finger down on the middle of the home screen and tap Personal or Work 35 User Guide What makes my BlackBerry 10 device different from other BlackBerry devices Where can find my device info and passwords Where can find my PIN In BBM tap your profile picture On your p
59. r Remember folders to Evernote Create a folder in the Remember app In the Remember app tap 7 Type a name for the folder To sync your folder with an account for example an Evernote account change the Sync to drop down list To change the color of the folder tap a different color swatch Tap Save OBU Por E Add an entry to the Remember app An entry can include a note a due date pictures attachments tags or voice notes 1 Ina folder or on the Remember folder screen tap 2 Enter the information for the entry such as a title notes and a due date 3 Tap Save Tip To quickly create a list for example a grocery list in your Groceries folder tap a folder In the Add an entry field at the top of the screen type an entry title Tap the icon Add more entries until your list is complete 73 User Guide Remember Add tags to an entry Tags help you to categorize your entries For example you can add the tag recipe to any entries containing recipes and then filter your entries by that tag 1 Inthe Remember app tap an entry 2 Tap gt g Record a voice note While you re adding or editing a Remember entry tap i Tap e Speak your voice note When you re finished tap m Ol BG On A Tap Save Send something to the Remember app Using the sharing capabilities of your BlackBerry device you can send photos videos audio files websites or Documents To Go files to BlackBerry Remember
60. r computer you can usually use a USB connection to drag files between your computer and your device Bluetooth technology Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device Although you can transfer files over a Bluetooth connection because of its ability to stream content Bluetooth connections are more commonly used for actions such as playing the music on your BlackBerry device through a separate speaker or making calls on a headset that is using your BlackBerry device s mobile network connection NFC NFC is a short range wireless technology that s used for quickly creating connections between your BlackBerry device and other NFC enabled devices or NFC tags With NFC you don t need to enter pairing information to make a 43 User Guide Connections connection so it s useful for on the go actions such as transferring contact cards with people you meet or grabbing information from a poster that contains an NFC tag Depending on your wireless service provider and the applications you have installed on your BlackBerry device NFC can also be used to turn your device into a digital wallet to allow you to do things such as make payments with your BlackBerry device Connect your device to an HDMI display 1 Using an HDMI cable connect your BlackBerry device to an HDMI display 2 Your device automatically detects the resolution of the HDMI display t
61. r devices together You can also use NFC on your device to pay for items and to create and store Smart Tags containing URLs phone numbers and more that you can share with others 11 User Guide BlackBerry 10 new apps and features BlackBerry Balance Take your device to the office for access to work email apps and data without compromising the personal use of your device Your personal apps and information are kept separate and private from work data and apps Easily switch between your work space and personal space with a simple gesture 12 User Guide Getting started Getting started Inserting the SIM card battery and media card Remove the battery door Tip The battery door is flexible and may bend when you remove it 1 To remove the battery door pull up the bottom of the battery door Insert or remove the SIM card 1 Doone of the following e To insert the SIM card slide it into place as shown e Toremove the SIM card using gentle pressure slide it out Tip Start by pushing the SIM card out from one end then place your thumb on the top of the other end User Guide Getting started Insert or remove the battery and a media card Before you start using your BlackBerry device it is recommended that you charge the battery The battery in the box that your device came in isn t fully charged A media card is optional If a media card is included it might already be inserted 1 Doone of the follow
62. rio Active Frames aem 7PM 11M or tap X to close an Active Frame 10 04AM g D Swipe right Ar a to see the BlackBerry Hub Phone Search Camera Application icons Icon Description Contacts Access the contacts from all of your accounts as well as their updates and your shared activities in a single app 16 Browser User Guide Getting started Icon Description View webpages more easily using the reader mode and share webpages quickly with your contacts Calendar 31 View all your events in one place including events you added from your email accounts and social networking accounts You can filter events according to your account BBM Chat in real time by using text or video and share files with up to 30 BBM contacts Text Messages Send and receive SMS and MMS messages if provided as part of your wireless service plan BlackBerry World Download buy rate and review apps games music and videos ae IE Remember A productivity app for collecting and categorizing the information you want to remember mY 1 Docs To Go Create edit and format Microsoft Word documents and Microsoft Excel spreadsheets Edit view and present Microsoft PowerPoint presentations E Pictures View edit and share pictures that you take with the Camera app or that are saved on your device Music Share your music quickly and easily with your contacts W
63. rking accounts glance at your upcoming events and more Email You can add practically any existing email account to your device both work and web based email Text messages SMS MMS If text messaging is a part of your wireless service plan you can find and respond to your text messages in the BlackBerry Hub Social networking If you add a Facebook account to your device you can receive and respond to notifications update your status and send Facebook messages all from the BlackBerry Hub If you add a Twitter account you can compose tweets keep on top of your mentions and send direct messages And if you add a LinkedIn account you can accept invitations to connect with business contacts send messages to your connections and update your LinkedIn status BBM and instant messaging After you add instant messaging apps to your device you can access your chats through the BlackBerry Hub Calls and voice mail The BlackBerry Hub also shows you the calls that you made and received including any missed calls and voice mail messages Upcoming events Without leaving the BlackBerry Hub you can peek at upcoming meetings events and if you add your Facebook account friends birthdays Notifications The BlackBerry Hub also collects your notifications about new PIN messages time zone changes software updates third party apps and more Your service provider might send you SIM Toolkit notifications that appear in the BlackBerry
64. rofile page your PIN appears below your barcode In an email or text message you can also type mypin to display your PIN How do find my own phone number On the home screen tap the icon In the Calls or Contact view in the center of the screen swipe down and your phone number will appear at the top of the screen In an email or text message you can also type mynumber to display your phone number Where is Password Keeper The Password Keeper app is available for download in the BlackBerry World storefront If you used BlackBerry Link or a media card to transfer your data from a BlackBerry device running BlackBerry Device Software 5 0 or later you can restore your Password Keeper passwords from your old device after you download and open the Password Keeper app Where can find details about my device OS and hardware On the home screen swipe down from the top of the screen Tap Settings gt About To change the type of information displayed tap an option in the drop down list How do search If you are looking for something on your BlackBerry device or the Internet at the bottom of the home screen tap a What is BlackBerry Link BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device You can use BlackBerry Desktop Software with devices that are running BlackBerry 7 1 and earlier BlackBerry Link is software that you can install on your computer to link da
65. s 68 Reinstall an app or SAME iissicceccacalacde dishes otidabnensesdaahilosechidshndecddaddnsnceddesbelecevaiaddvanstdeUhaausendeesdpeceadddccaenhtesba 69 ESR OUT en EC Enda saul crd ncessramceriedena cel enmcsthecem sanitasenccaded Gutasutholnet pobe losers pc ieranclid cee cchelor ean ene 70 Ao t The Calendar aD Psr beasts onthe ianadsesstiveediaedectacscttecasawciaspsianaabdedachseasddvedsadeaedenecedesteghenddabageiadies 70 Add anraCCOUNt TO your device o c is sdesnecntacetamessace batanssadh na i aaan i keena da aa a 70 VIEW YOUR event S irere enron r E AE N E RAEE EE E E E 70 Find email and files associated with an event ec cccccccccccecseseeeseseseseeee ees eeeceeeeeececeeeeseseesusesaaaeaeaeseaeensneeeeeees 71 Check Whoyou remeeting Wit wesccssstaseecenesesth cans siadedaenseseneednaeseateauagaayheasdesescndsindd ahii sa ENNE denii aibi 71 Create aN eVe a aa a E E ERER 71 INVITE people toan Eve Nt creeni E AERE A E EE 72 Change or delete an event ccccccccceceeeecesceeneeaneeceaeeeneeeeuusdeaesaaneceaeeeeeeecagseqqenaaneeaeaeeeeeeeeaasaeuacsuneeseneeeeeess 72 Me SUSU E EAER E E E E EE E A EEIE ETIE O E EOT I E EE EET TE E P E 13 Collecting and organizing tasks notes and more with the Remember app ecceeeeeeeeeeeeeeeeeeeeteeeeeneeees 73 Create a folder in the Remember app ccccccccccecccceeeeeeeseeeeeeeesesesescececeeeeeeeeeeceeeseeeeeeaeaeseseseeeseeesseeseeseseeeeeeees 73 Add an entry to the Remember app 2 0
66. select what type of content to view then filter for games apps music and videos or select My World to view your downloads Wacky Rapids Starter Kit Trending Apps amp Games Q3 Ck Read Play Photo X ROGERS APP ZONE Search Swipe down to change settings parental controls download data network and payment options Scroll down to view top apps games albums movies and TV episodes Tap an item for details and reviews then download the item or share it over email BBM and more Search for apps games music or videos You can search the entire BlackBerry World storefront or you can choose to search for a specific type of item For example you can choose to only search for games apps music or videos 66 User Guide Enhance your experience with BlackBerry World e To search the entire BlackBerry World on the BlackBerry World home screen tap a e To search ina specific section apps games music or videos tap Fa Tap Apps Games Music or Video Tap a e To search using a recent search term tap a Tap a recent search term Download and buy apps games music and videos Apps games and music that you buy can be deleted and downloaded again as many times as you want to on the same BlackBerry device and on up to four additional devices without your having to pay for the items again 1 Inthe BlackBerry World storefront tap an item In the upper right corner of t
67. suggested word 00 2 ccceeeceeceeeceeeeeeececeeneeneeeee eee eeaeeaeeeeeenetaycgdeeeaeeecseeeeeeeecauseeqeeaeseeeeaeeeeeeessaueenansanees 40 CONECO NE ae A A E ae aeeeeanAe Al Check which wireless networks your device connects tO ceeeeeeeeeeceeceeeeceeeeeeeeeeenesaeeeeeeeeeeeeeseeesncnesineeeeess 41 Connect to the mobile NetWork cceeeeceececeeeeeeeeeeececeaecaeeeeeeeeeeeeeccaaeeaeeeeeeeeecesececccaceeeeeeeeeeeseeteesessaraes 41 Wireless CONNECTIONS ICONS seie eetan a E A Ee e e aa Aa ea AEEA yee dees Aaaa 41 TPS CNOOSINE A CONNECtUO Nesses lne a e aada e aa ada a a E aae 43 Network COnNeECtONS seeiis E E r E EEE EEE ATE E geees 43 Connections between devices 0 2 ccccceccecceeecenecceceeeeeneeecea cae eenaeeeneeceeneeusacgecceeaeeaeeeeeeeeegseeeeeqncnaeeneaeeeeeeenueees 43 Connect your device to an HDMI display ccscccceceeseeeseeeeeseccaceecceseescnecauseeseceaseecceteessnssaenesaceaeeesenseess 44 TUA OM AINPlANGAMOG ES a r r Geldeiicnelladsbhidecdsgiadhs E a E E 44 Connect toa Wi FLNEtWOTK sesersiaievinehGa diet rnr E E E E E E E A 45 Manually connect to a Wi Fi network 2c cece cceeeeeceeceeeeeeeeeee cece eaaecaeeeeeeeeeeeeescccaecaeeeeeeeeseeeeseecsncusaeeeeeeeneees 45 can t connect to a Wi Fi NetWork ceeeeeceeceeeee cee ee eee ee eect eeaeaaeaeeeeeeeeeeeeeececeaeaaeaeeeeeeeeeeeseeseccusaaeeeeeeesereeeteees 45 Turon Bluetooth technology iieii aaaea e rd aAa a a E AAA a e EEan Aaaa 46 Pair and connec
68. t with a Bluetooth enabled device ccccccccceccecceeceeeseeeeeeceaceeeceseeeeeecceeeesecneeeeeteeteeseseeees 47 WEIS NE Sei ca dceeagcett tu tetcives tanstneasa teem E E 47 TRULISU IO Wat ING Gates ececleactean aa E E atenesed ag anassaecapeueeaaae tga E E EE 48 Senda Tle using NEC enirere a a E EAE AE E Aaaa EA AEE AA EEE 48 Stay Connected WiN BlackBerry HUD siiski E E N 49 About the BlackBerry HUD 22 ccccccecceeceeeeeeceeeesaneecceceeceeesedcqeanaaeeeneeeeeeeessggseecaeaaaseeeeeeeseseseeseeennsaeeeees 49 Add an account to your device eccccceccecceceeeeeeeeeeeceeaaeaeeeeeeeeeee tees caeaaeaeeeeeeeeeeesedseccaaaeseeeeeeeeeeeteesennacsinaes 50 ieGan tadd arcemall aCCOuUnt orreee ine EE A acters E rnd eee ees 50 I M not receiving Messages eeceeceeececne cee ceeeeeeee eee ceeeaaeaeeeeeeeeeeeeeceeceecaeaeeeeeeeeeeeeeceeceeccacaeeeeeeeeeeeseteeseesnisteees 50 Bla CK Berry HUB IG OMS ess secon clini teres adtesduag Shatsgsichuanashlctedanesansagay dian E Eni ia Ea E aaa An Ee aa 51 TOXUIMESS ABS ICONS Seane eaea na aai aaae aaa a EEA hls E a A E 51 Peek at your messages in the BlackBerry Hub from anywhere ccccececeeeeeeeeeeeecceaeeeeeeeeeeeeeesesentenneeaes 52 View messages by account or message type seceeceeeeeceeeeeeeeeeceeeeeececenaeeeeeeeeeeeeeseesecccecaeeeeeeeeseeeeeeeteeseesieeees 52 Searehitora MESSALE sesionin aaa e apa ER A ia nE ESEN RAE uae ER aidea 53 Send a message from the BlackBerry HUD
69. ta media files and applications on your BlackBerry device to your desktop computer To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option 36 User Guide Get your message out with the BlackBerry Keyboard Get your message out with the BlackBerry Keyboard The BlackBerry Keyboard learns your style of writing and adapts to how you type It understands what you want to say and suggests words to help you type faster more accurately and with the least amount of effort Respond to emails stay connected with BBM or work on an important document on the go As you plan your trip to see your family the keyboard analyzes your style and learns the names of your brother mother and their city and suggests the names as you type The names are added to your messages with just a flick of your thumb Keyboard and typing at a glance To open the keyboard z tap a text Built to keep you field or swipe up from the To use a bottom of suggested word the screen place your with two finger just below fingers the word and flick it up onto N the screen To delete a eai Zii WAG i alki word swipe Palca valgi one finger across the PAXIGIVIISIINIM keyboard raves _ Touch and hold Touch and hold to close the to use voice keyboard dictation Show the keyboard 1 Using two fingers swipe up from the bottom of the screen 37 User Guide Get your message out
70. tem Tap and tap additonal items To clear an item tap it again 21 User Guide Getting started Zoom in to or zoom out from the screen If you want a closer view of a detail in an image or if you re having trouble reading words that are too small you can magnify the screen by zooming in To see more of the screen zoom out 1 Slide your fingers apart to zoom in or slide your fingers together to zoom out a A Y G Move items from one place to another 1 On the home screen touch and hold the item you want to move 2 When the item starts to pulsate slide your finger to where you want the item to be 22 User Guide Getting started Minimize apps and show your Active Frames When you minimize an app it appears as an Active Frame on the home screen This is great for multitasking as you don t need to do things like save and close documents before you use the browser or restart your browser session after you check your email 1 Swipe up from the bottom of the screen Tip When you re done using your app you can close it by tapping in the lower right corner of the app Show the menus You can find additional features options and help by exploring the menus 1 Do any of the following e To see the additional actions you can perform in an app tap K or f e To seethe additional actions for a specific item within an app such as a song or a picture touch and hold the item To see the names of the m
71. tion pictures and recording HD videos You can open the camera from the home screen and take a picture or record a video quickly by tapping anywhere on the screen Time Shift mode captures several milliseconds before and after your picture so you can pinpoint the best frames to create the perfect shot User Guide BlackBerry 10 new apps and features BlackBerry Story Maker BlackBerry Story Maker allows you to combine your pictures videos and music into a stunning HD movie that you can view later and quickly share with others You can select a song for background music add intro titles and end credits and apply themes ja BlackBerry Remember A combination of memos and tasks BlackBerry Remember helps you organize your interests ideas and projects You can group related photos lists messages emails and links Generate tasks from email messages and turn your content into actions from anywhere on your device B Contacts The Contacts app contains details about the contact updates and company news from the contact s social network and events that you and the contact have in common You can quickly filter your contacts by using the account type for example you can choose to view only BBM contacts You can also create favorites and use photos from social networking accounts to represent contacts 31 Calendar The Calendar app is integrated with the BlackBerry Hub the Contacts app and other apps and accounts You can filter
72. to each type of network also depends on your wireless service plan For more information about the wireless networks that your device connects to see the Safety and Product Information booklet for your device 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt About 3 Inthe drop down list at the top of the screen tap Network Connect to the mobile network Before you begin To turn on your mobile network connection airplane mode must be turned off 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Network Connections gt Mobile Network 3 Set the Mobile Network switch to On To turn off your connection to the mobile network set the Mobile Network switch to Off Wireless connections icons The following icons might appear in the upper right corner of the home screen to indicate the wireless coverage level that your BlackBerry device currently has al The number of solid bars indicates the strength of the mobile network signal If the signal is weak your device might use more power to try to maintain the connection Your device is connected to the network type shown and can access all of the features of your mobile network plan 41 User Guide Connections BEAR Your device is connected to the network type shown but the network functionality is limited You re likely able to make a phone call but not able to access the Internet or view emai
73. touch and hold an event e To change an event tap Make your changes Tap Save e To delete an event tap f 72 User Guide Remember Remember Collecting and organizing tasks notes and more with the Remember app BlackBerry Remember is a productivity app for collecting managing and categorizing the information that you want to remember With the Remember app you can sort your information as entries in folders categorize the entries with tags record voice notes that are related to the entries and add due dates to entries so that you don t forget to complete a task For example if you re planning a trip to Paris you can create a folder called My Trip to Paris in the Remember app As you re browsing the Internet on your device you can send trip related websites to the folder When you remember something you need to do before the trip you can add a to do item to the folder and add a due date to the item so that you don t forget about it Everything you need to remember about the trip is in one place The Remember app is designed to sync with the accounts that you add to your BlackBerry device If you added a work email account to your device your tasks and notes from your work account are kept in sync with the Remember app in the Tasks and Notes folders and your flagged messages are synced in the Flagged folder If you added an Evernote account to your device you can access your Evernote notebooks in the Remember app and sync you
74. uding your contacts and groups from BBM 6 2 or earlier to a new device e Ifyou previously associated BBM with your BlackBerry ID for example on your current device you can sign in with the same BlackBerry ID to restore your BBM data over the wireless network After setting up BBM your contacts profile and groups are automatically backed up over the wireless network based on your BlackBerry ID It s still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link in case your device is lost stolen or corrupted 29 User Guide Device Switch Transter passwords from the Password Keeper app Before you begin You must first transfer data from your BlackBerry device running BlackBerry Device Software 5 0 or later to your BlackBerry 10 device by using BlackBerry Link BlackBerry Protect or a media card 1 On your BlackBerry 10 device download the Password Keeper app from BlackBerry World storefront 2 Onthe home screen tap Password Keeper 3 Complete the instructions on the screen Add an account to your device You can add email accounts social networking accounts such as Facebook Twitter or LinkedIn or even an Evernote account to your device On the home screen swipe down from the top of the screen Tap Settings gt Accounts If you already added an account to your device tap to add another account Tap the type of account that you want to add Enter the account information
75. urned on On the home screen swipe down from the top of the screen Tap Settings gt Network Connections gt Mobile Network Make sure the Data Services switch is set to On User Guide Stay connected with BlackBerry Hub BlackBerry Hub icons Icon Description A Unread email o Read email 2 Meeting or event invitation d New Facebook notification A Email with attachment B Draft message Email messages grouped by subject in a conversation thread Unread text message SMS Read text message f Text message with attachment MMS x Draft text message a New system notification Message hasn t been sent yet Message is being sent VY Message has been sent Message could not be sent Text message icons Icon Description Unread text message SMS 51 User Guide Stay connected with BlackBerry Hub Icon Description Read text message f Text message with attachment MMS EA Draft text message Peek at your messages in the BlackBerry Hub from anywhere Whether you re on your home screen or using an application you can peek at or open the BlackBerry Hub from anywhere on the device 1 From the bottom of the screen slide your finger up just a little bit The current view shrinks to show your notifications 2 Slide your finger to the right to peek at the BlackBerry Hub e To fully open the BlackBerry Hub continue sliding your finger to th
76. urned on touch and hold the screen The camera will stop taking pictures when you take your finger off of the screen Record a video Tip To make sure that your recorded video looks the best when being played on devices other than your BlackBerry device such as a computer screen make sure that you hold the camera in landscape view before you record the video Make sure E is selected To change what the video camera focuses on drag the focus box anywhere on the screen To zoom out or zoom in slide your fingers together or apart on the screen To start recording tap anywhere on the screen PW O To stop recording tap the screen again Switch between the camera the video camera and Time Shift mode In the Camera app you can take pictures and record videos using the camera video camera and Time Shift capture modes 1 Tap your current capture mode Ego 2 Tap the capture mode that you want to use 63 User Guide Time travel with your camera Access the Camera app from the Lock screen 1 On the Lock screen touch and hold Using Time Shift mode Time Shift mode lets you take a bunch of photos at once so that you can pick the best one of the set Did someone blink in every shot or cough just as you took the picture You can fix that by swapping in different expressions for any person until everybody is picture perfect Take the best picture possible using lime Shift mode Make sure Q is selected Take
77. with the BlackBerry Keyboard Delete a word 1 Swipe one finger back across the keyboard HEeeReeee y Note If you type in a right to left language swipe from left to right Type an accented character 1 On the BlackBerry Keyboard touch and hold the letter that you want to add the accent to 38 User Guide Get your message out with the BlackBerry Keyboard 2 When accented characters appear above the letter slide your finger onto the accented character that you want to type 3 Lift your finger Tip To type an uppercase accented character tap first Or when your finger is on the accented character that you want to type if you pause before you lift your finger the accented character changes to uppercase Type a symbol or number 1 On the lower left side of the BlackBerry Keyboard tap the Symbol key The appearance of this key varies depending on the language that you re typing in 2 Tap the symbol or number that you want to type 3 If you don t see the symbol you want touch and hold a related symbol Slide your finger onto the symbol you want to type or tap H to see all the remaining symbols Type an uppercase character 1 On the BlackBerry Keyboard tap 2 Tapa letter Tip To turn on CAP lock touch and hold Type faster with automated assistance settings You can change your typing settings to help you type faster on your BlackBerry Keyboard For example you can change your settings so that your
78. y device settings and connect to mobile and Wi Fi networks on the home screen swipe down from the top of the screen and tap Ej Settings e You can change the settings in an app by swiping down from the top of the screen and tapping In many apps you can also tap E to see other options Where are my ring tones and notification profiles e BlackBerry 10 OS includes the following built in notification modes Normal Phone Calls Only Vibrate Only Silent and All Alerts Off e You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping e You can set custom ring tones for contacts in the Contacts app e To set notifications for particular types of messages on the home screen swipe down from the top of the screen and tap Settings gt Notifications Where are my messages You might have noticed that there s no messages icon on the home screen That s because all of your email text messages social networking notifications missed calls and voice mail messages can be found in the BlackBerry Hub The BlackBerry Hub isn t like other apps on your BlackBerry device It s at the core of the BlackBerry 10 experience and it s always running so that you stay connected no matter what you re doing on your device To get to the BlackBerry Hub on the home screen slide your finger right You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture 34 Use

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