Savi® W740A-M
Contents
1. Avoid touching the contacts at the rear of the unit unnecessarily If operation is interrupted by a static event power cycle the product to restore normal A functions NEED MORE HELP plantronics com support Plantronics Inc Plantronics BV 345 Encinal Street South Point Building C Santa Cruz CA 95060 Scorpius 140 United States 2132 LR Hoofddorp 2011 Plantronics Inc All rights reserved Plantronics the logo design HL10 Savi and Sound Innovation are trademarks or registered trademarks of Plantronics Inc Windows is a registered trademark of Microsoft Corporation Nortel is a trademark of Nortel Networks Skype is a registered trademark of Skype Limited All other trademarks are property of their respective owners Patents U S 7 633 963 D599 331 D582 901 D603 372 D589 031 China ZL200830005437 x CN301013095D EM 000873823 0004 001151336 0002 000873823 0002 Taiwan D127496 D127399 86 331 07 07 11 plantronics2. to connect You can also check the Savi W740 Skype connection status by going to Skype and checking the Tools gt Options gt Advanced gt Advanced Settings gt Manage Other Programs Access setting Multi Phone Status MPS is supported for Microsoft Lync Office Communicator and Skype When a call is placed or received on your deskphone or mobile phone that is paired to a Plantronics Bluetooth headset your presence in Microsoft Lync Office Communicator and Skype will be automatically updated to reflect a busy status When your call is terminated your presence will return to its previous state If you answer an incoming mobile call using the answer button on the mobile phone the audio will remain in the phone If you answer an incoming call using the headset or base the audio will be in the headset If the mobile phone audio is in the mobile phone you can move the audio to the headset by short pressing the base mobile button when the LED is off To move the mobile phone audio from the headset back to the mobile phone hold the base mobile button for 3 seconds until the solid green LED turns off The audio will be pushed back to the mobile phone Ensure the PC audio you are trying to listen to is being routed to your Savi 7xx device Go to Control Panel and open Sounds and Audio Devices In the Audio tab select Savi 7xx under Sound Playback Launch the application that contains the PC audio and play You can combin
3. a finger on the headset indicator light push in until the microphone rests as close to your cheek as possible without touching m 11 Charge your headset plantronics Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the base Plug one end of power supply into power jack on back of the base and other end into working power outlet Place the headset in the charging cradle The charging LED will flash green when charging the headset and turn solid green when the headset is fully charged Charge for at least 20 minutes prior to the first use A full charge takes 3 hours NOTE This product has a replaceable battery Use only the battery type supplied by Plantronics Desk phone connect and call Choose desk phone setup Choose a desk phone setup A B or C and connect cables A Desk phone standard e Connect one end of the telephone interface cable to the back of the base e Disconnect the handset coil cord from the base of the desk phone and re connect it to the telephone interface cable junction box e Finally connect the remaining end of the telephone interface cable into the open handset port on the desk phone NOTE f your phone has a built in headset port you should only use the headset port if you will not be using the HL10 lifter In this configuration you must press both the headset button on your phone and the call contro button on the headset to answer or e
4. jack 2 Handset lifter jack 3 Telephone interface cable jack 4 USB port 5 Desk phone speaking volume 6 Desk phone configuration switch 7 Desk phone listening volume Headset 12 3 4 5 6 7 1 Ear loop 2 Ear tip 3 Volume Mute button 4 Call control button 11 12 13 8 Computer button 9 Mobile phone button 10 Desk phone button 11 Bluetooth pairing button LED 12 Subscription button LED 13 Charging LED 5 Battery 6 Headset LED 7 Microphone Accessories plantronics 1 Deluxe charging cradle Charges an extra battery while charging your headset 2 Spare battery 3 Deluxe USB charging cable Charges an extra battery while charging your headset via a USB port 4 Electronic hookswitch cable EHS cable Electronically and automatically takes your desk phone handset off the hook Enables remote call control with your headset 5 HL10 lifter Automatically lifts handset and returns it to the cradle Enables remote call control with your headset Customise your headset Install the headset battery Use the fit kit to assemble your headset Right over the ear 1 assembly Left over the ear 1 assembly plantronics After you install the headset battery choose one of the three headset wearing styles over the ear over the head or behind the head Use the fit kit to assemble it and optimise the position of the microphone Position the battery as shown on the headset and slide into position until the battery snaps i
5. the base without physically docking the headset It is required when conferencing multiple models of Plantronics headsets For more on subscription see Base subscription buttons For more on headset guest conferencing see Conference up to three additional headsets 29 Device settings gt Headset plantronics tab Audio Limiting Audio Limiting provides advanced hearing protection for daily noise exposure When Audio Limiting is SELECTED the system monitors and controls sound to ensure audio levels do not exceed 80 dBA or 85 dBA whichever is selected specified by current and imminent EU legislation When Audio Limiting is set to NOT SELECTED the headset limits sound levels at 118 dBA to protect your hearing Hours on the phone per day This feature allows users to customise the time variable used in the Audio Limiting algorithm to match their daily use Choose a value that best represents the typical use of your Plantronics headset Anti startle Anti startle provides advanced hearing protection against sudden loud sounds When Anti Startle is SELECTED the system identifies and eliminates sudden loud sounds and rapidly reduces them to a comfortable level When Anti startle is NOT SELECTED the headset limits sound levels at 118 dBA to protect your hearing G616 G616 Acoustic Limiting provides additional hearing protection against acoustic shock When G616 Acoustic Limiting is SELECTED the system provides additional acousti
6. If you are on a Call and the headset battery is critically low you will hear a repeated single low tone every 15 seconds indicating that the battery is low You should recharge the headset immediately or swap the low battery for a fully charged battery If you are not on a call and press the call button you will hear three low tones if the battery is critically low You should recharge the headset immediately or swap the low battery for a fully charged battery Headset battery status There are two ways to determine your headset battery status View system tray icon With Plantronics software installed a headset icon will appear in your system tray displaying battery status A warning will be issued if your headset s battery is critically low 100 75 50 25 0 Use the base When the system is idle short press the base subscription button once to get feedback on the headset battery level The computer mobile and desk phone button LEDs will light up indicating your headset battery level Headset battery level Computer button Mobile button LED on Desk phone button LED on base base LED on base 75 100 e y a 50 75 Ea EEE EEE 25 50 EEE EEE EEE 0 25 EEE EEE EEE To mute unmute a call press the volume mute button in When mute is activated the base button will be solid red and you will hear three high tones you will still be able to hear the caller These tones will repeat every 60 seconds while mute is active When u
7. Savi W740A M Multi Device Wireless Headset System User guide OPTIMIZED FOR Microsoft Lync plantronics NS Contents plantronics Welcome 4 System requirements 4 What s inthe box 5 Base and headset basics 6 Accessories 7 Customise your headset 8 Install the headset battery 8 Use the fit kit to assemble your headset 8 Right over the ear assembly 8 Left over the ear assembly 8 Position your headset 9 Over the head assembly 10 Behind the head assembly 10 Charge your headset 12 Desk phone connect and call 13 Choose desk phone setup 13 Make a desk phone call 14 Mobile connect and call 15 Computer connect and call 16 Connect your computer 16 Place asoftphone call 16 Position your base 16 Headset features 17 Headset controls 17 Headset power 17 Headset battery level 18 Mute your headset during a call 18 Adjust your headset volume 18 Turn on off headset LED 19 Out of range warning tones 19 Base features 20 Base buttons 20 Base subscription button 20 Set the range 21 Bluetooth pairing button 21 Daily use 23 Incoming calls 23 Outgoing calls 23 Multi Phone Status 25 Mobile phone and headset audio 25 Listening to other PC audio 25 Combine audio from any two lines or channels 25 Conference up to three additional headsets 25 Advanced use 27 Install Plantronics software 27 Plantronics Control Panel 27 plantronics Devicestab 27 Device settings gt Base tab 28 Device settings gt Headset
8. all from your mobile phone End the call by pressing the headset call control button Hands free dialling To enable hands free dialling install the Plantronics software Once installed go to Start gt Programs gt Plantronics gt Plantronics Control Panel gt Device Settings gt Base and activate Initiate mobile voice commands For hands free dialling initiate the mobile call from the base by pressing the base mobile button Your mobile phone will prompt you for voice commands Alternatively you can dial a number from your mobile phone and then press the base mobile button to move the audio to the headset Place a softphone call While wearing your headset short press the base computer button Fy Dial a call from your computer softphone End the call by pressing the headset call control button 24 Multi Phone Status Mobile phone and headset audio Listening to other PC audio Combine audio from any two lines or channels Conference up to three additional headsets plantronics Softphone compatibility Remote call answer end from the headset is available for compatible softphones with no additional steps by the user except Skype For a list of compatible softphones visit plantronics com software For Skype support follow the steps below Skype will display the following message during the install of Plantronics Unified Runtime Engine PlantronicsSURE exe wants to use Skype Choose Allow Access
9. c shock protection Sound levels are limited to 102 dBA as recommended in the G616 2006 guideline issued by the Australian Communications Industry Forum ACIF When G616 Audio Limiting is NOT SELECTED the headset limits sound levels at 118 dBA to protect your hearing The headset tab allows you to configure headset ringtones for the desk phone computer and mobile phone and disable enable the auto answer feature 30 plantronics General Desk phone PC Mobile Auto answer Feature Mute tone System tones Second inbound call Auto answer Desk phone ringtone Desk phone volume PC ringtone PC volume Mobile ringtone Mobile volume Settings Standard low off Standard low off Ring continuously ring once ignore Selected not selected Sound 1 sound 2 sound 3 Standard low off Sound 1 sound 2 sound 3 Standard low off Sound 1 sound 2 sound 3 Standard low off Default Off Standard Ring continuously Not selected Sound 1 Standard Sound 2 Standard Sound 3 Standard When enabled this feature will configure your headset to automatically answer a call when it is removed from the charging cradle 31 Device settings gt Security tab Applications tab Preferences plantronics Feature set lock The Plantronics software allows all of the base settings to be locked to prevent changes The ability to lock unlock these settings requires a password In order to lo
10. ck unlock any setting follow these steps Create a new passwordFrom the Security screen create and confirm your new password in the Feature Set Lock section and press OK This will store the password directly in the device Lock unlock a device settingFrom the Security screen enter your password in the Feature Set Lock section Lock unlock each feature in the Base screen as desired and click Apply Change your password You can always change the old password to a new one in the Change Password section in the Security screen You are only able to change a password if there is a previous password set in the device IMPORTANT f you forget your password you must call Plantronics Technical Support for assistance The Applications tab displays the status of Plantronics support for various applications such as softphones and media players The status is Enabled for all application modules that have installed support in Plantronics software The status is Running for all supported applications that are currently running on the system The Preferences tab allows you to set preferences for the media player as well as other general settings Options Features Settings Default Media player When a call begins Mute pause do nothing Pause When a call ends Unmute play do Play nothing General Ring both headset and Selected not selected Not selected PC Maintain headset to PC Selected not selected Not selected link Help us improve this Selected not s
11. cs software must be installed for this feature to function The Action to Media Player settings are defined in the preference tab of the Plantronics Control Panel Answer a call with your mobile phone If you answer an incoming mobile call using the answer button on the mobile phone the audio will remain in the phone If you answer an incoming call using the headset or base the audio will be in the headset Reject a mobile call When you receive an incoming mobile phone call the mobile button on the base will flash green To reject the call hold the base mobile button down for 3 seconds Place a desk phone call While wearing your headset short press the base desk phone button NOTE f you don t have remote call contro through a lifter HL10 or cable EHS manually remove desk phone handset before each call 23 plantronics Dial a call using your desk phone To end the call press the headset call button and hang up the handset Alternatively you can place an outgoing call by pressing your headset call control button then dialling from your desk phone if the desk phone is the default line Place a mobile phone call While wearing your headset short press the base mobile button i NOTE f you place the mobile phone call without pressing the base mobile button first the audio will stay on the mobile phone If you would like to transfer the audio to your headset short press the mobile base button Dial a c
12. desk phone buttons for three seconds The desk phone button will flash green for high range If you press the subscription button again for three seconds the desk phone button will flash yellow for medium range If you press the subscription button again for three seconds the desk phone button will flash red for low range Setting Range High up to 350 ft Medium up to 150 ft Low up to 50 ft You can also set the range using the Plantronics Control Panel Go to Start gt Programs gt Plantronics gt Plantronics Control Panel gt Device Settings gt Base gt Range Auto connect feature Once you have paired and connected your mobile phone to the base the base will automatically connect to it when you are in range of your base You can manually disconnect your mobile phone from the base by short pressing the base Bluetooth pairing button when it is solid blue However if you do this you must manually re 21 plantronics establish a connection with your mobile phone by pressing the base Bluetooth button again before the auto connection feature will resume You may customise this feature using the Plantronics Control Panel by going to Start gt Programs gt Plantronics gt Plantronics Control Panel gt Devices gt Device Settings gt Base gt Auto Connect to Mobile Phone 22 Daily use Incoming calls Outgoing calls plantronics Answer a Call The easiest way to answer an incoming call from the desk phone mob
13. dset is charged Make sure your headset is subscribed to base See Base subscription Press the base desk phone button Make sure the lifter is lifting the handset high enough to operate the hookswitch set to a higher setting if necessary Adjust the configuration switch on the base until a dial tone is heard The default A works for most phones See Make a desk phone call Fine tune the listening volume with the headset call control button See Adjust your headset volume If the volume is still too low adjust the desk phone listening volume on the base See Adjust your headset volume Make sure there are at least 12 inches between your base and your computer and 6 inches between your base and your telephone If adjusting the distance doesn t help your headset is going out of range move closer to the base See Position your base Lower the desk phone speaking volume and or desk phone listening volume on the base For most telephones the correct setting is position 3 See Adjust your headset volume If your desk phone has a volume control lower until the distortion disappears If the distortion is still present adjust the headset volume control to lower the headset speaker volume See Adjust your headset volume Make sure there are 12 inches between your base and your computer and 6 inches between your base and your telephone See Position your base Lower the desk phone speaking volume and or desk phone listening
14. e you will hear three low tones You will hear a single mid tone when you are back in range If you stay out of range active calls will be suspended Calls will be re established when you walk back into range If you remain out of range for more than 5 minutes the system will drop the call If you are not on a call and go out of the operating range and press the call button you will hear a single tone for the button press and three low tones for the failure to make a link Base features Base buttons Base subscription button plantronics Basics When you press on a base button you are opening a phone line audio channel Depending on the circumstances you won t necessarily hear a dial tone until you ve dialled from your phone The base buttons allow you to switch to a different phone line audio channel Change your default outbound line This feature sets the preferred outbound line when the headset call control button is pushed while all lines are idle With the system idle you can change your default outbound line by pressing the desired outbound base button until it flashes green four times You can also change the default outbound line using the Plantronics Control Panel by going to Start gt Programs gt Plantronics gt Plantronics Control Panel gt Device Settings gt Base The headset and base that came in the box are subscribed connected to each other However if you wish to use a new headset or need to resto
15. e the audio of any two devices by simultaneously holding the base buttons of any two of the three base buttons until the LEDs become solid green This is useful as a mini teleconference call While on a call you can subscribe up to three additional headsets to your base for conferencing Join a conference call While the base has an active link place the guest headset into the primary user s charging cradle this connects the headset to the base When the base subscription light stops flashing green and yellow and remains yellow the primary headset user will hear a tone indicating a guest wishes to join the call Press the primary user s call button to accept the guest headset within ten seconds Otherwise the request is terminated and the guest will hear an error tone in their headset NOTE To connect a guest headset that is of a different variety to the primary headset short press the base subscription button while the base has an active link Next press the guest headset volume up button until the indicator light turns on When the base subscription LED stops flashing green and yellow and remains solid yellow the request to join will be heard in the primary user s headset and the primary user will have to press their call button within 10 seconds to accept the guest Exit a conference call Guests headsets can remain as guests through multiple calls 25 plantronics To remove a guest headset press the guest headset s call bu
16. elected Selected software by allowing us to collect anonymous feature usage statistics Microsoft OC Lync dial Selected not selected Selected tone enabled Audio sensing enabled Selected not selected Selected Action to media player When a softphone call comes in and audio is playing this feature controls the behaviour of iTunes Winamp and Windows Media Player Launch audio devices control panel Provides a shortcut to the Windows sounds and audio devices control panel 32 About tab Plantronics Update plantronics Manager Ring both headset and PC This feature gives you the option to have the PC ringtone played on both the headset as well as the PC speaker When this feature is selected the PC ringtone will be heard on both the PC speaker as well as the headset When this feature is not selected the PC ringtone will only be heard on either the headset or the PC speaker based on how the PC audio has been set up Maintain headset to PC link This feature forces the radio link to the PC to stay active even after the call has ended This can eliminate the need to re establish the radio link when switching between PC audio applications Help us improve this software by allowing us to collect anonymous feature usage statistics When selected this will allow Plantronics to collect data on feature usage patterns This information will only be used by Plantronics to improve the quality of our future software and hardware prod
17. ics can no longer hear any audio through my PC Speakers No audio connection to PC If the distortion is still present lower the volume on the headset For Windows XP systems Refer to the Audio tab of the Sounds and Audio Devices option in your PC Control Panel Under Sound Playback change the default setting from Savi Office to your PC speakers Click OK to confirm your change For Windows Vista and Windows 7 systems Refer to the Sound option in your PC Control Panel Under the Playback tab change the default setting from Speakers Savi Office to your PC speakers Click OK to confirm your change For Mac OS X Choose Apple menu gt System Preferences and click Sound Click Output and then select Internal Speakers or your speaker choice Unplug USB and power cables from base Reconnect power cable first Wait for power LED to illuminate then re connect USB cable Quit and then re start your PC audio or softphone application 37 Congratulations The product you have just purchased carries the TCO 07 Headsets label This means that your headset is designed and manufactured according to some of the strictest performance and environmental HEADSETS criteria in the world The manufacturer of this headset has selected it to be certified to TCO 07 Headsets as a sign of usability high 3 performance and reduced impact on the natural environment Products certif
18. ied to TCO 07 Headsets are specifically designed for limiting the risk for hearing impairment The headsets have acoustic limit protection to protect the user from sudden sound spikes caused by interference on the telephone lines Other features of TCO 07 Headsets Ergonomics e Volume control individual adjustment and adaptation replaceable parts and quality durability Energy e Low energy consumption on the charging station Emissions e Low SAR value Low electromagnetic fields surrounding the charger Ecology e Product is designed for recycling Manufacturer must have a certified environmental management system such as EMAS or ISO 14 001 e Restrictions on o Chlorinated and brominated flame retardants and polymers o Hazardous heavy metals such as cadmium mercury hexavalent chromium and lead All TCO labelled products are verified and certified by TCO Development an independent third party labelling organization For over 20 years TCO Development has been at the forefront of moving the design of IT equipment in a more user friendly direction Our criteria are developed in collaboration with an international group of researchers experts users and manufacturers Since the program s inception TCO labelled products have grown in popularity and are now requested by users and IT manufacturers all over the world Full specifications and lists of certified products can be found on our homepage www tcodevelopment com
19. ile phone or computer is to press the headset call button when you hear an incoming call Alternatively you can answer an incoming call by pressing the base button for the line that is ringing NOTE f you don t have remote call control through a lifter HL10 or cable EHS manually remove desk phone handset before each call NOTE Remote answer end capability for the PC is a software feature and dependent on a compatible softphone If you do not install the software or dont have a compatible softphone you will need to press the headset call button first then answer the call using the softphone application Visit plantronics com software for more information Answer a second incoming call with your headset If you are on a call and a second call comes in from one of the other devices you can flash to answer the second call by pressing the headset volume button up or down for 1 5 seconds This will put the first call on hold while answering the incoming call You can flash to answer multiple incoming calls from the PC however only one call is supported at any given time on the mobile phone or desk phone You will need to manage multiple calls on the desk phone or mobile phone on the devices themselves Answer a call while listening to music or audio If you are listening to music on a supported media player and a call comes in the base will pause the music when you answer your call and resume the music when your call is over Plantroni
20. isten at moderate levels For more information on headsets and hearing visit plantronics com healthandsafety If the headset battery is installed and charged the headset is automatically on The headset does not have an on off button If you won t be using the headset for a long period of time and the headset will not be in the charging cradle place the headset in sleep mode or remove the battery Place the headset in sleep mode Placing the headset in sleep mode with a fully charged battery will provide up to 50 hours of standby time While the headset is idle press the call button for three seconds until you see the headset flash white twice To wake the headset press the call button again until you see two white flashes or hear three high tones Battery storage time If you remove a fully charged battery from the headset it will provide up to 75 days of battery storage time stored under normal conditions Talk time With a single full charge the headset will provide up to 7 hours of continual talk time Talk time will be reduced when operating in wideband mode and or if the headset is used consistently at 17 Headset battery level Mute your headset during a Call Adjust your headset plantronics volume a long distance from the base You can replace the battery mid call without losing the call as long as a charged battery is reattached within 5 minutes This allows for unlimited talk time Low battery warning
21. ke effect Bluetooth enabled This feature disables enables use of the Bluetooth interface to the mobile phone The Bluetooth interface to the mobile phone can also be disabled enabled manually by pressing the subscription and base mobile phone button until the base mobile phone LED flashes When the base mobile phone button LED flashes red four times Bluetooth is disabled and when it flashes green four times it is enabled A separate utility is also available at plantronics com software Auto connect to mobile phone This feature automatically establishes a Bluetooth link to the mobile phone whenever the mobile phone is within range See the following setting for an optional restriction on this function Stop auto connect to mobile when headset is docked If this feature is enabled the base will not automatically establish a Bluetooth connection to your mobile phone when the headset is docked Upon undocking the headset the base will automatically establish a Bluetooth connection if auto connect to mobile phone is selected Initiate mobile voice commands This feature enables disables mobile phone voice commands for hands free dialling with your mobile phone When this is enabled you will be prompted for voice commands by your mobile phone when a call is initiated with the base mobile button This feature requires mobile phone support for voice commands Over the air subscription This feature allows a headset to be subscribed to
22. lect Device Settings to configure base headset security settings Applications tab Displays the status of Plantronics support for various applications such as softphones and media players Preferences tab Allows you to set preferences for the media player as well as other general settings About tab Provides online access to the user guide and support and displays your headset system s information To configure your settings select Plantronics Savi 7xx from the pull down menu and click the Device Settings button Below are the setting options and defaults for the base and headset NOTE Some parameters that do not apply to a particular Plantronics device may appear greyed out 27 Device settings gt Base plantronics tab General Audio protection Feature Default line Range Desk phone audio bandwidth PC audio bandwidth Bluetooth enabled Auto connect to mobile phone Stop auto connect to mobile when headset is docked Initiate mobile voice commands Over the air subscription Audio Limiting Hours on phone per day Anti startle G616 Settings Desk phone PC Mobile High med low Wideband narrowband Wideband narrowband Selected not selected Selected not selected Selected not selected Selected not selected Selected not selected 80 dB 85 dB Off 2 4 6 8 Selected not selected Selected not selected Default Desk phone High Narrowband Wideband Selected Selected N
23. luetooth LED will be solid blue Ensure Plantronics software has been installed Ensure that the auto connect to mobile phone feature is selected in the Plantronics Control Panel Ensure that stop auto connect to mobile when headset is docked is not selected in the Plantronics Control Panel Ensure your headset is charged Ensure your headset is subscribed to the base See Subscribing a headset Ensure that the Plantronics software Is installed To download visit plantronics com software Ensure that you are using a compatible softphone application For a list of compatible softphones visit plantronics com software If the Plantronics software is not installed and you do not have a compatible softphone you must first press the base computer call button and then use the softphone interface to place answer end calls Ensure that the headset is the default sound device The Plantronics control panel will launch the sound devices control panel by going to Plantronics Control Panel gt Preferences gt General Launch Audio Devices Control Panel Restart your computer Adjust headset listening volume with volume button Adjust listening speaking volumes in the computer s sound control panel system preferences Adjust listening speaking volumes in the softphone application Reduce speaking and or listening volume on the computer using your softphone application Point microphone towards your chin 36 plantron
24. nd calls B Desk phone HL10 lifter sold separately See the user guide at plantronics com accessories for details USE C Desk phone EHS cable sold separately See the user guide at plantronics com accessories for details USE plantronics 13 Make a desk phone call plantronics While wearing headset short press base desk phone button NOTE f you don t have remote call control through a lifter HL1O or cable EHS manually remove desk phone handset before each call If you do not hear a dial tone open the side panel and adjust the middle configuration switch A G until you do Default setting A works for majority of desk phones Dial test call from desk phone End call by pressing headset call control button Mobile connect and call Your mobile phone can be paired to multiple headsets and hands free devices but it can only be connected to one device at a time The following are instructions for pairing your mobile phone to the base 1 Press down and hold Bluetooth pairing button 4 seconds on Savi base until indicator LED flashes red and blue The base will remain in this mode for 10 minutes If it goes off you will need to press it again 3 If prompted by mobile phone type 0000 as passcode Bluetooth indicator LED on base will turn solid blue when base has an active connection with mobile phone 5 Dial test call from mobile phone End call by pressing headset call contr
25. nmuted you will hear three low tones Fine tune your headset volume by pressing the volume mute button up increase or down decrease if you wear your headset on the right If you wear it on the left it s opposite press down to increase the volume and up to decrease the volume 18 Turn on off headset LED Out of range warning plantronics tones Make general volume adjustments for the desk phone with the base volume dials For computer volume adjustments use your softphone application controls or your computer s audio control panel See below Mobile phone volume can be adjusted on the mobile phone NOTE You can quickly access your system s control panel by using the link in the Plantronics Control Panel on the Preferences Tab For Windows Vista and Windows 7 systems Adjust your overall volume by going to Start Menu gt Settings gt Control Panel gt Sound gt Playback Click OK to confirm your change For Windows XP systems Adjust your overall volume by going to Start Menu gt Settings gt Control Panel gt Sounds and Audio Devices gt Audio tab gt Sound Playback Click OK to confirm changes The headset LED will flash when you are on a call or the headset is in use The LED can be turned off When you are not on a call press the headset volume down button for three seconds until the headset flashes white twice to toggle the LED on or off If you are on a call and go out of the operating rang
26. nto place NOTE This product has a replaceable battery Use only the battery type supplied by Plantronics Choose a headset wearing style and use the fit kit to assemble it over the ear over the head or behind the head Choose the size of ear loop that fits most comfortably Align the ear loop as shown and insert it onto the headset Rotate the ear loop up 90 NOTE Ensure the ear loop is flat against the headset before rotating Choose the size and style of ear tip that fits most comfortably Align the ear tip with the notch facing the microphone as shown Press on to attach NOTE Ensure the large end of the ear tip points to the microphone To correctly position your headset see Position your headset Choose the size of ear loop that fits most comfortably Align the ear loop as shown and insert it onto the headset Rotate the ear loop up 90 Position your headset plantronics NOTE Ensure the ear loop is flat against the headset before rotating Choose the size and style of ear tip that fits most comfortably Align the ear tip with the notch facing the microphone as shown Press on to attach TA a N i 6 A NOTE Ensure the large end of the ear tip points to the microphone To correctly position your headset see Position your headset When you wear the headset the microphone should rest as close to your cheek as possible without touching The microphone can be adjusted inward by the pivoting ear
27. o stop the base from searching for a headset press the subscription button again The subscription light will be solid red for four seconds and then go to its previous state Disabling over the air subscription The Savi system is supplied with the over the air subscription enabled In a multi shift environment you may want to disable this mode of subscription You can enable disable over the air subscription with the base subscription button or with the Plantronics Control Panel While your system is idle hold the subscription button and the PC phone button down simultaneously until the PC phone button LED flashes It will flash red for 4 seconds when over the air subscription has been disabled or green for 4 seconds when enabled You can also enable disable over the air subscription with the Plantronics Control Panel Go to Start gt Programs gt Plantronics gt Plantronics Control Panel gt Device Settings gt Base gt Over the Air Subscription Base subscription button LED Base subscription LED Base status Flashes green and red Primary headset subscription mode Solid green Primary headset subscribed to base Solid yellow Active conference call with guest headsets Solid red No headset subscribed Changing the range can help with desk phone PC audio quality improve user density or restrict the range of users You can change the range using the subscription button on the base With the system idle press the subscription and
28. ol button plantronics 15 Computer connect and call Connect your computer Place a softphone call Position your base plantronics Connect the USB cable gt SHS SERS 5 SRRRERS ZERI CES lt 8 28 gt See SS 1 While wearing your headset short press the base computer button 2 Diala call from your computer softphone 3 End the call by pressing the headset call control button The minimum recommended separation between your desk phone and the base is 6 inches The minimum recommended separation between the base and computer is 12 inches Incorrect position can cause noise and interference problems Headset features Headset controls Headset power plantronics Now that youve assembled your headset installed the software and connected your phones read this section to learn about the headset features how to use the controls and more 1 Volume Mute button Increase the volume Press the volume button up Decrease the volume Press the volume button down Mute unmute a call To mute unmute the headset press the volume mute button in Flash between calls During a call long press the volume button up or down for 1 5 seconds 2 Call button Place answer end a call Short press the call control button 3 Headset LED Flashes white when in use WARNINGS For your safety do not use headset at high volumes for extended periods of time Doing so can cause hearing loss Always l
29. ot selected Not selected Selected 85 dB Selected Not selected The Audio and G616 Limiting features are supported in over the head mode only and are based on a typical headset and recommended acoustic coupling between the headset and the ear Please see Over the head assembly for optimal wearing position Default settings in Australia and New Zealand Audio Limiting Off Anti Startle Not selected Default line This feature sets the preferred outbound line when the headset call control button is pushed To change the default outbound line with the base see Change your default outbound line Set the range Changing the range can help with desk phone PC audio quality improve user density or restrict the range of users 28 plantronics Base settings Range High up to 350 ft Medium up to 150 ft Low up to 50 ft To change the range with the base see Setting the range Audio bandwidth for desk phone and PC Wideband audio delivers heightened speech clarity and life like fidelity However wideband audio consumes more battery power and has more stringent access criteria which reduces the number of systems that can be deployed in a small area All PCs support wideband audio but your desk phone must support wideband audio to experience the benefit of selecting wideband for that device When switching between narrowband and wideband audio you must re establish the audio link for the changes to ta
30. otely updated when updates are available Start Plantronics Update Manager from Windows Start Programs menu gt Programs gt Plantronics gt Plantronics Update Manager to change settings such as automatic or manual check for updates Check for updates automatically By enabling this tick box you will activate a periodic automatic check for available software and firmware updates 33 plantronics Check for updates now You can choose to check for available software and firmware updates at any time by clicking on the Check For Updates Now button in Update Manager by clicking on the Start menu gt Programs gt Plantronics gt Plantronics Update Manager Install checked updates Following an AUTOMATIC or MANUAL CHECK FOR UPDATES this field will be populated with any applicable software updates and the INSTALL CHECKED UPDATES will begin installation 34 Troubleshooting Headset My headset is unstable Talk time performance is Significantly degraded even after a full recharge can t hear a dial tone in the headset hear static The sound is distorted hear echo in the headset plantronics When you wear the headset the microphone should rest as close to your cheek as possible without touching The microphone can be adjusted inward by the pivoting earpiece to optimise the position of the headset See Position your headset Battery is wearing out Contact us at plantronics com support Make sure your hea
31. piece to optimise the position of the headset Slide the headset over and behind your ear and fit the ear tip into your ear Holding the base of the headset push it in and back towards your ear to allow the pivoting earpiece to bring the microphone close to your mouth As the base of the headset moves backwards you will feel soft clicks until the microphone rests close to your cheek Over the head assembly Behind the head assembly plantronics Hold the headband so it is aligned to receive the headset as shown and insert the headset into the headband Rotate the headset up The headband can be worn on the right or left side S h U To optimise the position of the headset push the headset in so the microphone is close to your mouth Align the headband as shown Ensure the headband sits flat against the headset then rotate it up 90 If you want to wear it on the left switch the stem to the left side of the headband S Mi D j Choose the size and style of ear tip that fits most comfortably Align the ear tip with the notch facing the microphone as shown Press on to attach plantronics NOTE Ensure the large end of the ear tip points to the microphone To position your headset correctly first slide the stem of the headband so the headset fits comfortably i _ JAN f PINN AA AMA N ce J J r d S r4 With
32. re subscription to your current headset base subscription button is red the units can be subscribed to each other by the following methods The subscription button is the silver trim with four dots on the front of the base Automatic secure subscription With your system idle docking a new headset will automatically subscribe it to the base making it the primary headset The base subscription LED will blink green red during subscription mode and remain green when the new subscription is established Manual secure subscription With your system idle and your headset docked double press the subscription button on the base The subscription light will flash red and green When the subscription light on the base becomes solid green the headset and base are subscribed to one another Manual over the air subscription With your system idle and your headset undocked double press the subscription button on the base The subscription light will flash green and red Press the volume up button on the headset for three seconds until the headset LED turns solid white When the subscription light on the base remains solid green the headset and base are subscribed to one another NOTE f the base subscription LED goes solid red after flashing red green the subscription attempt has failed and should be repeated 20 Set the range Bluetooth pairing button plantronics End subscription If the base is in subscription mode and you want t
33. tab 30 Device settings gt Security tab 32 Applications tab 32 Preferences 32 Abouttab 33 Plantronics Update Manager 33 Troubleshooting 35 Headset 35 Desk phone 36 Mobile 36 Softphone 36 Welcome System requirements Congratulations on purchasing your new Plantronics product This guide contains instructions for setting up and using your Savi W740A wireless headset system which has a WO2A base and a WH500A headset Please refer to the separate safety instructions for important product safety information prior to installation or use of the product Computer Supported operating systems Windows XP Windows Vista Windows 7 Processor 400 MHz Pentium processor or equivalent Minimum 1 GHz Pentium processor or equivalent Recommended RAM 96 MB Minimum 256 MB Recommended Hard disk 280 MB Minimum 500 MB or more Recommended Microsoft Windows XP Service Pack 3 SP3 or later Recommended Microsoft Windows Vista Service Pack 1 SP1 or later Recommended Display At least 800 x 600 256 colours 1024 x 768 high colour 32 bit Recommended Browser Internet Explorer V6 or better must be on the user s system Required plantronics What s in the box Q Headset and battery Base and charging cradle gt Over the head headband Behind the head headband USB cable Telephone interface cable Power supply plantronics Base and headset basics plantronics 1 Power
34. tton or dock the primary user s headset in the charging cradle A single tone in the master headset will be heard as each guest leaves the call View guest headsets As you add headsets to the base an additional headset icon will appear in the Plantronics Control Panel screen with a number from 1 to 3 indicating the number of additional headsets subscribed to the base The first headset is the primary user s headset and the number inside the next headset is the number of guest headsets subscribed to the base The following example shows one primary headset with two guest headsets conferenced in 26 Advanced use Install Plantronics software Plantronics Control Panel Devices tab plantronics User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel To access the Plantronics Control Panel load Plantronics software by visiting plantronics com software and click on download button To start this utility click Start gt Programs gt Plantronics gt Plantronics Control Panel Devices Applications Preferences About Phone conference and guest headsets During a phone conference in the lower left corner of the screen the first icon represents the primary user s headset and the second icon represents the number of guest headsets connected to the base Devices tab Select your headset from the pull down menu then se
35. ucts Microsoft Office Communicator Lync dial tone enabled If this feature is selected when a PC radio link is established Microsoft Office Communicator Lync will assume the user is trying to place a VoIP call and provide a dial tone If this feature is not selected when a PC radio link is established Microsoft Office Communicator Lync will sit idle Audio sensing enabled Audio sensing is a special feature supported by Plantronics wireless devices that can detect an audio signal at the USB port and automatically establish a PC radio link between the base and wireless headset without the user having to press the PC call button If the parameter Microsoft Office Communicator Lync dial tone enabled is selected then every time a PC radio link is established the Microsoft Office Communicator Lync dial tone will be heard However the user may have pressed the PC call button to listen to music etc and does not want to hear the dial tone In this case if the user selects the Audio sensing enabled parameter the radio link will be established automatically when any PC audio is detected at the USB port thus eliminating the need for the user to press the PC call button The About tab provides on line access to this printable user guide and also includes Plantronics contact information The version of software and firmware currently running on your system Is also shown here All required software and firmware for Savi systems can be rem
36. volume on the base For most telephones the correct setting is position 3 See Adjust your headset volume If the audio level is too low in this position increase the headset volume See Adjust your headset volume If your speaking volume is too low for your listener in this position adjust the position of the headset to make sure the microphone is as close as possible to your mouth Adjust the configuration switch on the base until a dial tone is heard The default A works for most phones See Make a desk phone call 35 Desk phone Mobile Softphone plantronics People talk to can hear a buzz in the background The handset lifter is installed but does not lift the handset Pairing problems Why doesn t the base automatically reconnect with my mobile phone When dial from my softphone application nothing happens Speaking and or listening volume is too low or too high The sound is distorted or hear an echo in the headset Move the base further away from your phone See Position your base If the base power supply is plugged into a power strip plug it into the wall directly Ensure the handset lifter power cord is firmly pushed into the handset lifter jack on the base Ensure the Bluetooth LED on the base flashes red and blue by pressing the Bluetooth button for four seconds Ensure the Bluetooth mobile phone Is in search mode When an active Bluetooth connection has been made the base B
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