System Settings
Contents
1. Copying data at startup The database will be copied automatically whenever the data collector runs in the directory BackUP This option is only valid when option Refresh the data on startup is enabled File diagnostics Diagnostic files are generated in the subdirectory LogFiels in the working directory of the Netcom M Ltd 2013 Page 6 Of 24 Scila s User Manual System Settings program and is used for monitoring and backup of the data from PBX If you have entered incorrect type of PBX or has any incorrect settings this files could help in the recovery data Diagnostic files is by dgenerated by the data collector will not be filled if the he is stopped For each month of the year is generated a separate file This makes tsearching for data considerably easier Retrace of data file is done by the option Recover Lost Data of data collector Adoption of additional calls In statistics are recorded and all events which are not phone calls Such events are the wakeup timers unanswered calls entering and leaving the PBX user groups and others depending on system possibilities and settings of your PBX If the option is enabled all such calls will be recorded in a data base and you can see them in the reports Otherwise they will be recorded in the statistics at wrongly accepted lines Conditions for charging Warning All parameters in this screen are connected with the fine adjustmen2. Refresh lt Previous number Next number gt Data to be entered for Extension lines are as follows Extension number This is actual extension number which is assigned in the PBX Display name This is an arbitrary name that you assigned for to orient easier in making individual reports It should be borne in mind that the names of the internal lines are recorded along with the calls so if you change the name of a number then its previous conversations will remain associated with old name The change of name will not affect the references to the extension number By default the program assigns a name equal to its internal nomer In need names can be changed so that the filtering database to make it easier eg by name or location Netcom M Ltd 2013 Page 21 Of 24 Scila s User Manual System Settings Department Internal lines can be divided into separate groups departments so as to refer to the whole group Grouping by departments allows you to organize reports for different groups of phones Location The location of extension number is in free text Through it we understand the use of the individual phones When working with users of the program based on the data in this field is being built a hierarchical structure for access and control of data Tapudpa 3a TakcyBaHe Internal lines can be charged at 3 rates or are not charged The charge of each number is
3. Settings CO Lines Central Office Line Identificators Centrall Oficce Line Conditions o p Analog Time Charge v Pubic Number 12300 BRI Trunk zi VolP z Mounth Tax fo Sid Copy Line Settings Delete Current Line lt Previous Line Next Line gt Tax Timing Flow Chart DeathTime User Call Progress Bees EEE EEE 2 9 0 0 0 0 0 0 P ual Guard Count Count Count Count Count Pulses Perioch Period Period Period _Perisd Begin Of Call Answer End Of Call Data to be entered for the CO lines are Line This field contains the number of physical line by which is identified from PBX Phone number Telephone number of the line It is used for field Destination of the table for reports If the number of lines are with the same name phone number then in the filters will be displayed as one but in the table will go to the respective CO This allows grouping of series such as E1 PRI and other lines that have multiple channels that have an account Netcom M Ltd 2013 Page 17 Of 24 Scila s User Manual System Settings Type of line Use the drop down list box to assign the type of the CO line If settings are changed later then this box will contain information corresponding to the initially inputed data Condition The condition of the line does not affect the operation of the program and orientation when making inquiries Telephone Operato
4. specified separately This is necessary when lines rental hotels or other situations in which it is necessary internal lines to charged with diversion from the real rate of CO lines Also every extension can be set to a table of some TSP Check In Condition This option allows you to manipulate extension numbers status ChekIn provided that you use the hotel console of the program Automatic bans on the extension lines Automatic bans on the extension lines use the abilities for outgoing calls in the PBX Restrictions are imposed according to the algorithm The settings for a given extension number are active only if you enabled the option use automatic switching The email notification is provided by an electronic message to the Subscriber for the change in status of the line If the limit is exceeded and the internal number is not disconnected the Subscriber will receive an information message after each outgoing call To send the e mail messages it is necessary to assign an outbound SMTP server in the option Error Report And AutoUpdate The email is different for each Subscriber The function is active for Panasonic PBX with CTI in connection with the PBX or activated programming of KX TD816 1232 The possibility of programming the KX TD816 1232 is a free software option and is not subject to the support by the company developed this software Netcom M Ltd 2013 Fage 22 Orad Scila s User Manual System Set
5. Scila s User Manual System Settings Description of the system settings of Call Billing System System settings of the program are available from the main module of the program Call Billng System Menu Control submenu Options Administration Only the administrators has access to the system settings fre Netcom M Ltd system Parameters Y File Queries Edit Statistics Wndow Help 8 x interface EA EMSS Data Colector Settings Pu BackUp Options a CNIP F Log Files 2 General Settings i Database information ph Clear Duplication Registration BG Administrator Users This will reset stored names for ext and CO to current Recived calls time shift Recount Field Price of recived calls amp National Holydays Extension Lines Departments 3 Extensions Table Auto Extension LockOut 9 CO Lines CO Line Counters CO Lines Table 2 Death Time Wizard J Account Codes TSP Providers Telephone Service Providers Biling Conditions Internet Billing Web CTI Server Printer Call Codes Table Error Report And AutoUpdate Pp Edit Web Address Book Fields Netcom M Ltd System Parameters a ReadOnly False D Program Files S C 1 L A Data mde Netcom M Ltd 2013 Page 1 Of 24 Scila s User Manual System Settings If you do not assign password for administration of the program it will not be required but this way you will not protect your database fr
6. actual calls made you can remove them by selecting this option Adopt VPN calls in Error Log VPN calls are calls with information code TO for Panasonic These conversations can be saved as Errors If you do not want these talks to appear together with the actual calls made you can remove them by selecting this option Location of the automatically generated web statistics This option specifies the path to the directory where to save the automatically generated website WebQuery htm with the traffic through the PBX Netcom M Ltd 2013 Page 8 Of 24 Scila s User Manual System Settings Billing the connections to the Internet M Detect Start of Connection F Detect End of Connection Virtual Line Number for LAN Connection xx I Detect Start of Connection I Detect End of Connection Virtual Line Number for WAN Connection xx Use Manual Setting For Modem log File cs EMSS data collector may record the activity of the modem connected to the computer Use settings to determine which events from the activity of modem to be recorded in the database Reporting the modem is only necessary if it is connected to a direct line and we do not receive information about this phone line from the PBX Reporting of the internet computer activity can be turned off or if necessary to determine exactly which events are subject to enrollment By default all such calls are associated to the line XX i
7. al users to a range of extensions then in Permissions User Permissions enter places to which Ext Place the user must have access To select more than one location you can be use the eg place applies to all places ending in place Netcom M Ltd 2013 Page 13 Of 24 Scila s User Manual System Settings The different categories of users are as follows Fixed users Administrator of the program this is the main administrator for the software His name and password are set from the Options menu He alone has the right to turn off the data collector and change passwords of users using menu Password as first enter his name and password then the desired user name and the new password The main administrator is created with the creation of the database and can not be deleted Standard user of the PC this user is unique for each machine has the ability to open any database from any machine in user mode His user name is the current user of the OS If you remove the password of this user then the program will starts on the computer in that user account in user mode without dialog window for access The standard user machine is created when you install the software and can not be deleted This user can not have a separate limit access by departments Members created by submenu Users Menu Options Administrator has full rights to open the database as the administrator of the program except to change the pas
8. d 2013 Papel SOE Scila s User Manual System Settings Administrator PBX Programming ara Kx TD1232CE Programming Password You can adjust system settins of your PBX if you have permission to do it and if your pbx is one of the folloing types KX TD1232CE EpRom P141B or later KX TD816CE EpRom P441B or later To do this you should use cable described in EMSS Data Collector and Use Comm Port Settong 9600 N_ 8 1 Xonoff OFF Main Administrator Password Change Administrator Password In the submenu Administrator are the most system settings that affect the functionality of the software and are not in direct relation to the work of the users It fits the following settings Change the Administrative Password This button change the administrator password of the database The password is unique and can not be erased For more information about the Administrator privileges on the database refer to the section Users from the help file of the program Netcom M Ltd 2013 Page 12 Of 24 Scila s User Manual System Settings Users of the program Users Assignment CS Fg WPA Assigned Users 1104 407 Create User Delete User Rename User Password Rent Permissions l User User Group l Please enter username and password for the users of the program which do not have administrator rights to the software If it is necessary to restrict access to records of individu
9. es lV Activate Web Server With EMSS Data Collector CTI integration lV Activate Server With EMSS Data Collector Agere Ed Used TSP Driver Local Port for the server Local Port for Data Collector Oprator Extension Number vee 7776 101 lV Activate Fax Service With EMSS Data Collector F Activate TCP IP Server With EMSS Data Collector Local Port for connection with CTI servers V Show Icon In System Notification Area for each Server 555 Netcom M Ltd 2013 Page 24 Of 24
10. es are recorded with each accepted call It allows the reports for past timeframes to be connected with the persons from which the calls are originated If necessary you can rename the fields Sorce and Destination to the then current values Weekends Weekends and holidays can be charged at night or festive fare To avoid inaccuracies in the price of calls need weekends to be entered in the table Weekends of the year should be entered in the database so that the program can charge these phone calls by reduced rate If the telephone company provides a special holiday fare you can appoint Holiday table to be used during the holidays and to get the most accurate reading Netcom M Ltd National Holydays Eile Queries Edit Statistics Wndow Help i Clear Duplication Registration Administrator i Users 31 12 2014 r Set New Date This will reset stored nam i Recived calls time shift i Recount Field Price of Ee e N ational Holydays 31 12 2014 r New Year 3 Extension Lines 3 Departments 3 Extensions Table 3 Auto Extension LockOut IE F CO Lines CO Line Counters CO Lines Table A Death Time Wizard I Account Codes TSP Providers Te E D E E ER Pa i ia Pos 1 1 Add Delete Refresh Update Find First Next Netcom M Ltd Interface ReadOnly False D Program Files S C 1 L A Data mde Netcom M Ltd 2013 Page 16 Of 24 Scila s User Manual System
11. extension price Count to 100 pulseson 100 from current extension price Count the rest over 11000 pulses on 1100 from current extension price Reset counters with the first call between 1 ands date from current month Time Counter 1 Time Counter 2 Time Counter 3 Time Counter 4 Time Counter 5 Time Counter 6 CO Settings Counters of CO lines determine the number tax pulses through each of them If consumption in the different borders differs in price by means of this submenu you can determine exactly how to be set the price for a separate pulse Edit the phone numbers dialed The editing was necessary when dialing digits in CO line before or after the actual telephone number For example the PBX access code ACCOUNT code Easy Call Call Back VoIP etc For security reasons the prefix is not recorded in the database since it could contain a PIN Netcom M Ltd 2013 Page 19 Of 24 Scila s User Manual System Settings For Example extension dials 9100000P1111 1234 3 9100000P here is the number to access the phone operator providing services requiring a personal code 1111 1234 is your personal access code 3 is the number of the service you want to access or phone number dialled through operator 2 For an example international call Now for operator 1 you have made a local call for operator 2 you have made an international call as using the editor of prefix you can modify the n
12. f necessary this value can be changed Netcom M Ltd 2013 Page 9 Of 24 Scila s User Manual System Settings Prices and organization name Netcom M Ltd Proffesional Version 22 3 2005 r 17 12 18 Microsoft Windows XP 2600 xpsp_sp2_rtm 04 02 3 2013 r 21 28 24 SP2v 1 Stock Table Stretch The name of the organization is set by the user and serves as a header of statements generated by the program Prices are 3 and are set separately for each extension By default the program runs in one price and charge all calls on it If necessary deviation of the price of a call from the standard can be applyed This is necessary when you are giving lines under rentals hotels rooms or other situations that require a rate deviation from the actual charging of CO lines Restarting the data collector is required to activate the new price per extension Netcom M Ltd 2013 Page 10 Of 24 Scila s User Manual System Settings Database information From this option you can get information about current state of the database Removing of duplicated records When you import data from archives or when importing log files is possible records to be duplicated The option is provided to elimintirat duplicate entries Registration This option calls the program registration screen From there you can set change or check the registration details of the program Netcom M Lt
13. h the current user 2 Run the program in the background with invisible user interface Recommended for computers with frequent change of operating system users Then you have to press the Reset New State to assign new work mode for data collector Information Screen at startup Information screen when loading data shows current procedures occurring during the starting of the data collector If this screen is not desired then you can disable it Netcom M Ltd 2013 Page 5 Ores Scila s User Manual System Settings Options for archiving data from the collector Backup Settings StartUp operations executed by EMSS Data Collector V Repeare Database on StartUp iv Make BackUp of DataBase On Start Up Auto Export Invoiced Calls x Auto Archive Calls Later Then 12 Monts M Including uninvoiced calls Data Collcect Mode Data Base Allwas Open Open DataBase Only On Event Log File Log File On View Log File Clear Log File Receiveing of Handled Calls Warning Tuming On this funiction will switch off some error hadlers ou will lose all incoming data if SMDR Outpt Type Parameter of PBX is changed by System Programing ON Repair data on startup Data collectors can automatically check and refresh the database startup Automatic data backup will not be possible if this option is turned off because of the possibility to create a corrupt or invalid records
14. in seconds select the check box for this option Enable monitoring of calls form data collector Activates Recent calls menu in the collector of the data where is possible to observe the last 100 calls made Masking characters in Query Tables This option allows you to choose the number of characters of the dialed numbers to be masked with X so that you will not see the all number in generated reports Program icon Embedded software icons are optimized to work on a wide range of video modes This leads to the lower attractiveness of their appearance If desired you can replace the program icons with your own you need to put them in the subdirectory ICONS from the Installaton directory All the icons of the programs are put there and are numbered in ascending order To replace desired icon you should find it in the directory and overwrite it with another icon If there are missing icons it will automatically use the default icons in their place Restore button overlaps all icons in the directory with the default icons Netcom M Ltd 2013 Page 3 0f24 Scila s User Manual System Settings Settings for data collector Please Assign Correct Parameters for PC Comm Port Comm Port Settings EMSS Colector Settings StartUp Mode NT Service X Work Behawior with NT Use Hardware Buffer OFF v Run With Desktop C Run With OS Visible Icon OFF z EE Start Collector On This Computer l
15. om unauthorized changes to the charging of CO lines and extensions Administrative password can be assigned in the menu Control submenu Options To get the correct reporting of incoming data from the PBX you must enter the correct values for all settings in the control panel of the program The control panel is configured for access through the tree structure that is located on the left side of the window By choosing the appropriate submenu from it you get will access to the corresponding settings After applying the correct values click OK button to confirm changes It should be borne in mind that adjustments in the tables such as extensions and CO lines come into force immediately after their assignment This option enables the following additional settings in the user interface interlace Disable3D Interface Show Duration in Seconds Show Duration in Minutes Enable Detal Calls Report From EMSS Data Collector At Queries Mask Last 0 v digits Use built in icons Use external icons Restore Icons Netcom M Ltd 2013 Page 2 Of 24 Scila s User Manual System Settings 3D Interface Three dimensional interface is introduced for better visualization of individual windows If it slows down the computer then you can turn it off You have to restart the program for changes to take effect Show length per second If there is no need the duration of the calls to be in format hh mm ss but just
16. on x vV Splash Screen at StartUp Current Service State Stopped Start Communication Ports In order for the program to communicate with PBX is needed to set correct parameters of comm port on your computer Obligatory for the parameters of comm port is to match to the PBX settings If the distance between the two devices is too long is advisable to reduce the transmission rate to the minimum Startup Mode The startup mode of the data collector is automatically set when you first start the program Changes to this setting can lead to malfunctioning of the program The Starting of data collector may be suspended for a period If you disable it all attempts to start the program will fail Netcom M Ltd 2013 Page 4 Of 24 Scila s User Manual System Settings Hardware buffer data Hardware buffer is a device that stores the information until the data collector is stopped If you are not using such a device is required this setting to be turned off Display icon in the system notification area Icon of the Collector data in the system notification area can be hidden depending on user needs The system warnings are not relative with hiding the icon Work mode under NT Under NT program runs as a process by the operating system Depending on whether it is necessary to be associated with users or running in the background you can change the work and status as 1 Run the program wit
17. r Service Online To the CO lines of PBX must be set the appropriate billing plan This is done by entering of the used telephone service providers with their billing plans and then have to be made connection between each CO line an the corresponding billing rate of the operator Monthly fee Line This is the real line monthly fee It is required for the monthly report of the CO lines The Software will add this fee to the cost of calls and will give the final bill of the CO line Copying data The parameters of one line can be copied into another lines In this way you can avoid mistakes when assigning equal parameters to many lines The graphics on the principle of the calculation of telephone conversations Tax Timing Flow Chart DeathTime User Call Progress Le Le TTT TTT TLE TL EO OOOO sratatatatatatatatatata Guard Cou Count Count Count Count Perioch Period Period Period _Perisd Begin Of Call Answer End Of Call The graph illustrates the different times and their meaning in time during the call The value and importance of individual components of the graph are determined by the telephone service provider line according to the billing plan Netcom M Ltd 2013 Page 18 Of 24 Scila s User Manual System Settings CO line counters CO Line Counters Coundition at last reset Baa aaa Last Reset to Zero 01 11 2005 r 09 04 08 Count to 10 pulseson 1100 from current
18. sword for the user on conventional machine as it does not appear in submenu Users Menu Options Power User this person can do all kinds of queries with the exception of query for the wrong adopted lines He also like administrators can see records with Extra Settings but he can be restricted by departments Standard User This is the standart user of the database For him are valid all restrictions Account User This User is required for the work with account codes He has the same limitations as the Standart User but can follows his account codes in other departments So he can make reports for its code Netcom M Ltd 2013 Page 14 Of 24 Scila s User Manual System Settings The privileges of the individual users are given bellow in below tabular form User A Program Administrator Standard user machine C Administrator D Power User E Standard User F Account User Rights 1 deleting records 2 wrong lines adopted 3 Change password 4 restrictions by departments 5 restrictions by Account code 6 brief query 7 Extra Setting additional calls 7 Extra Setting additional calls Netcom M Ltd 2013 Page 15 Of 24 Scila s User Manual System Settings Adjustment to the current namespace The option will align the names of already stored CO lines and Extension numbers to the their current values Names of CO lines and those of the internal lin
19. t of call billing Please don t change any settings if you are not sure for the result Time form PBX is the Start of Call Exclude From Billing Number Any Digits Accept 1 2 3 4 5 6 7 8 9 0 lt and lt Check For Existing Data During Call Reciving Delete Death Time From Duration When Save Call To Database Use _ to Separate Destination From Phone Number Use Inteligent SMDR Handling At numbers shorter then 4 Digits Reduce Death Time to 00 00 x 02 Don t Bill Numbers Shorter Then 3 v Characters Count Information Calls RC NAAN as errors Count YPN Calls as errors Path of auto genertaed Web statistic Netcom M Ltd 2013 Page 7 Of 24 Scila s User Manual System Settings Start time of the call Select this option if the given by PBX time is the beginning of a call Dead time at short numbers The short numbers are usually Automated calls and are executed almost immediately To avoid errors in pricing these talks dead time in this case can be reduced from the standard reading Charge off of short numbers Phone numbers below 3 characters are usually flawed From this option you can set the minimum billable lenght of telephone numbers Acceptance of information calls in Error Log Acceptance of talks with CD codes RC NA and AN can be recorded along with other calls or to be recorded as Errors If you do not want these talks to appear together with the
20. tings Account Codes If you use ACCOUNT codes for issues in your PBX you need to associate them to the appropriate officials departments So you will be able to refer to them Reports based on these codes cannot be deleted as they are by a relationship type and are based on data from several tables The Account codes used by users of the PBX shall be recorded automatically by the program using the name the exact date and time of first use of the code Once the code has been registered you can change its name If you decide to delete a code it all conversations made through it will be changed to conversations held without code This is required because the code no longer exists in the list and you will not be able to report to him and thus would lose access to the data which it belonged The addition of codes can it manually with the ADD button from the table of codes Netcom M Ltd 2013 Page 23 Of 24 Scila s User Manual System Settings Charging of the calls The calls are charged on tax pulses depending on the fare of the assigned TSP to the CO line which helds the call Then the reported pulses are calculated by assigned price for the impulse of the extension number from which it was carried out the conversation TCP CTI WEB cpsBppu Use this submenu to determine which of the servers supported by the software to be activated with the launch of the data collector Local Servers for TCP IP queri
21. umber as follows 1 Go to the corresponding of the CO line TSP 2 In the Routing of the Operator Add number 9100000P1111 1234 as destination 3 Select a table the TSP table for operator 2 for the rest of the phone number 4 To remove 9100000P1111 1234 choose to remove the first 18 characters 5 Add 9100000 number to remain as the number to be charged 6 Choose billing condition 5 And so the number is modified as 9100000 charged by operator 1 then dial number 3 charged by operator 2 Now the access code is removed from the reports as you saved the operation for future reference as the system will take into account 2 conversations One for Operator 1 and one for Operator 2 Netcom M Ltd 2013 Page 20 Of 24 Scila s User Manual System Settings Extension lines Assigned Extensions 602 Ext 602 Extension data 30 EXT 30 30 Ent 302 Ext Name Ext 602 303 Ext 303 304 Ext 304 Ext Department vl 31 EXT 31 sti aeeoe iE 3103 Free 3104 Free 3105 Free 3106 Free zl A i Extension Tax Price f1 32 EXT 32 33 EXT 33 3304 Free 3305 Free 3306 Free 3310 Ext 3310 ll aei Check In Condition 3331 System 3 3338 Ext 3338 F Auto Print Out Any New Call 3339 Ext 3339 3346 System M Use CTI SMDR for This Extension 3364 System 3399 System 340 ISDN Ext X CTI Phone Password e Tax Price Lal Additional Data m Delete
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