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M2 User Guide - Artrend Holdings, Ltd

1. CAUTION Do not allow the Carriage assembly to remain out of the capping station for longer than two or three minutes Failure to do so will result in possible blockage of print nozzles due to ink drying This may result in irreversible damage to the print head requiring print head replacement 103 Care amp Maintenance DTG M Series User Guide 5 5 3 Clean the CR Guide X Rail Inspect the CR Guide X Rail regularly amp remove any dust amp grime build up with a soft dry cloth In most instances it will not be necessary to re grease CR Guide as the Carriage moves along the guide supported by roller bearings A very small amount of White Lithium based grease can be applied to the bearing surface CR Guide every 6 months or so if necessary No Part name CR Guide X Rail CR Guide Bearing Surface 104 DTG M Series User Guide Care amp Maintenance 5 5 4 Clean the CR Drive Belt Roller and Pulley The CR Drive Belt Pulley amp Roller can collect a build up of pre treatment dust amp lint in their teeth An excessive build up can cause the Print Head to skip during printing The Drive Belt amp Gear are driven by the CR Motor and in turn drive the Print Head itself left amp right during the printing process These components are located along the top of the CR Guide the CR Belt Roller is directly behind the Carriage Assembly when in home position the CR Drive Belt runs the length of the Carriage
2. POWE POWER Cleaning 1min Paper End 41 Initial Setup amp Basic Operations DTG M Series User Guide Head cleaning will consume some ink during operation this is normal with all printers 42 DTG M Series User Guide Initial Setup amp Basic Operations 3 6 Initial Setup Once your printer has been removed from the crate and positioned as per 3 3 Choosing a Place for the Printer p 25 use the following directions to prepare the printer for printing 3 6 1 Removal of Shipping Tape No tools are required for this procedure 1 Remove any tape from the printer top cover lid then open the top cover lid 2 Locate the shipping tape near the centre part of the carriage belt as shown 3 Carefully remove this tape do not use any form of cutting instrument 4 Locate the shipping tape on the media tray drive belt 5 Carefully remove this tape do not use any form of cutting instrument Failure to remove the shipping tape before powering up the printer may result in catastrophic damage to the printer drive mechanism 43 Initial Setup amp Basic Operations DTG M Series User Guide 3 6 2 Initial Ink Fill Process Colours The syringe amp tube adapter kit from maintenance kit supplied with M series printers are required for this procedure Use protective gloves to avoid stained fingers 1 Ensure that all tube clamps are in the open position as shown wheel at the wide end
3. Aliita ANANN ANNU 5 6 5 Empty amp Wash White Ink Container White Ink as described previously is prone to settling The stirrer on the WIMS amp the circulation pump do much to minimize this sedimentation of the white ink however there is still likely to be a sedimentation build up in the base of the white ink container over time At least monthly disconnect the power to the WIMS system clamp the white ink tubes closed K amp 3 6 3 Initial Ink Fill Process White p 47 and empty the white ink container empty contents back into clean ink supply bottle temporarily Thoroughly clean amp dry the white ink container amp the underside amp thread of the lid to the white ink container Re fill the container unclamp the white ink tubes amp re connect power to the WIMS unit Allow the ink to circulate again for hour or so before printing 5 6 6 Ink Levels It is recommended that you keep your ink bottles particularly the white ink to 34 full at all times It is important that the white ink system in particular does not suck dry 5 6 7 Pre Treat garments away from the printer The pre treatment for printing of white ink is very sticky and airborne particles of the spray can very easily find their way into and clog up the moving parts of your DTG M2 For this reason we recommend that you spray the white ink pre treatment to your garments in a Separate room or at the very least make up a spray booth to co
4. DTG M Series User Guide Initial Setup amp Basic Operations 2 When the Enter key is pressed to confirm select the Check Adjustment menu option the Print Head will release from the Capping Station and make small movements amp some noise for 15 20 seconds or so before settling back into the Capping Station This is normal Then the first item of the Adjustment Menu will display Adj CheckScew 3 6 8 5 Navigating to the Bi D Adjustment options The available Bi Directional Adjustment items are shown in the tables below Adjustment Item Contents Bi D High 1 Bi D adjustment for high head height PG 2 value using 3 peak waveform Bi D High 2 Bi D adjustment for high head height PG 2 value using 6 peak waveform TABLE 3 3 BI D ITEMS Follow the operation flow shown below to operate the Adjustment Menu and access the Bi Directional Adjustment options 1 Press Next key or Back key in the operation panel to scroll through the menu Then press Enter key to confirm the menu option displayed The button presses required to select the first Bi Directional option Bi D High1 from the start of the Adjustment menu are Next x 11 Enter If the Cancel key Forward or Reverse key is pressed after changing a setting without pressing Enter key that setting will not be saved 59 Next menu Initial Setup amp Basic Operations Previous menu Adj Check Skew Next menu Adj Input Next menu
5. Enter key Check Adjustment Adjustment Menu Ss Cancel key Next menu revious menu Enter key Cheek Cleaning T Cleaning Menu Cancel key Next menu Previous menu Enter key Check Print T Print Menu Cancel key Next menu Previous menu Enter key Check Parameter Parameter Menu Cancel key Next menu Previous menu Enter key Check Life mm _ Life Menu Cancel key Next menu Previous menu Enter key Check MediaFeed lt _ Media Feed Menu Cancel key Next menu Previous menu 98 DTG M Series User Guide Care amp Maintenance 3 When the Enter key is pressed to confirm select the Check Cleaning menu option the Print Head will release from the Capping Station and make small movements amp some noise for 15 20 seconds or so before settling back into the Capping Station This is normal Then the first item of the Cleaning Menu will display Clean Normal 5 5 1 3 Select the Cleaning Option Required 1 Press Next key or Back key in the operation panel to scroll through the menu Then press the Enter key to confirm the menu option displayed 2 The Cleaning Menu options are Cleaning Menu Option Contents Normal Performs normal cleaning Executes main suction part of normal cleaning with 10 times as Powerful many steps Ink charge Performs initial ink charge Little charge Performs economy ink charge TABLE 5 1 ITEMS IN CLEANING MENU Previous menu Ente
6. Transfer memory error Abnormal condition in transfer of analyzed printer data Abnormal condition in NVRAM in main board assembly that memorises product settings Check item 1 Check AC power supply and printer surrounding equipment Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and check if the Same message appears Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and check if the Same message appears 123 Action If the message appears Contact your authorized DTG Distributor or Technician for further assistance If the message appears Contact your authorized DTG Distributor or Technician for further assistance Troubleshooting Reference T83 5 2 Switching the Printer OFF p 31 LS 3 5 1 Switching the Printer ON p 29 T83 5 2 Switching the Printer OFF p 31 LS 3 5 1 Switching the Printer ON p 29 Troubleshooting DTG M Series User Guide For the PC settings refer to your PC s operation manual 124 DTG M Series User Guide Troubleshooting 2 Serious Mechanical Errors TABLE 6 7 SYMPTOMS AND CHECK ITEMS FOR SERIOUS MECHANICAL ERRORS No Message Event Check item Action Reference Symptom Abnormal 1 Turn machine OFF _ If the message Le 3 5 2 error X condition in Disconnect mains appears Contact Switching PF motor power wait 5 your authorized DTG the Printer X axis
7. OFF AlwaysOFF Error Display lt Off gt Intitial Yes gt lt Off gt DataDump Start End All CutterChange lt No gt lt N e On Cleaning O D lt Off gt Prefeed lt Manual gt Data Take up PrefeedAmount lt 0mm gt to 3000mm OO 9 Initial Setup amp Basic Operations DTG M Series User Guide Setup Menu Sub Menu Item Utility Menu Effect lt None1 gt None2 Wavel Wavez2 Fuzz1 Fuzz2 Wowl Wow2 Fine amp Wavel Fine amp Wave2 AutoCL Setup Setup Menu Item Setup Menu Sub Menu Item Setting Value lt QOmin gt to 1440min lt Short gt Waiting Time WaitingKind Normal PrintingTime lt Qmin gt to 180min PrintingKind lt Short gt Normal BeforePrint lt Off gt O m m 5 S a ore ore a BeforePrtKind lt Short gt Normal Spitting lt Origin gt On Media RemainCutter Lif 0 to 100 40 DTG M Series User Guide Initial Setup amp Basic Operations 3 5 5 Performing a Head Clean from the Operation Panel 1 Press and hold the ENTER key Forward 3sec gt Clean kkk 2 The operation panel will display Press 2sec will begin head cleaning After about 2 seconds the printer d POWER DATA Cleaning 2min POWER DATA Press 2sec 3 The operation panel will display the remaining time until the clean is finished After about two minutes or so the clean operation will complete a D
8. a Previous menu a Previous menu Adj Chk Nozzle Next menu Adj Head Next menu Adj Head Next menu a Previous menu Slaw tf a Previous menu Sian t 2 E Previous menu Adj Uni D CW L1 Next menu n Previous menu Adj Uni D CW L2 Next menu E Previous menu Adj Uni D CW H1 Next menu S Previous menu Adj Uni D CW H2 Next menu E Previous menu Adj Bi D Lowi Next menu E Previous menu Adj Bi D Low2 Next menu i Previous menu Adj Bi D Hight Next menu E Previous menu Adj Bi D High2 Next menu Previous menu 60 Enter key A Cancel key Enter key G Cancel key Enter key lt Cancel key Enter key lt _ Cancel key Enter key A Cancel key Enter key G Cancel key Enter key lt x Cancel key Enter key lt q Cancel key Enter key lt Cancel key Enter key lt H _ Cancel key Enter key lt _ Cancel key Enter key lt q __ Cancel key Enter key lt _ Cancel key DTG M Series User Guide Check Skew Menu Input Rank Menu Check Nozzle Menu Head Slant Menu 1 Head Slant Menu 2 CW Adjustment Menu Low1 CW Adjustment Menu Low2 CW Adjustment Menu High1 CW Adjustment Menu High2 Bi D Adjustment Menu Low1 Bi D Adjustment
9. includes one unit Adult platen DTG M2 M4 1 box includes one unit Toddler platen DTG M2 M4 1 box includes one unit TABLE 7 8 OTHER OPTIONS TIP All options and supplies list above and below are designed specifically for DTG M series printer use 153 Appendix DTG M Series User Guide 7 3 2 Supplies For more information about the following items contact your local dealer e DTG special textile ink e DTG Pre treat or under base e DTG Cleaning fluid e DTG Cleaning swatches e DTG Cleaning swabs e Wiper blade e WIMS filter e Replacement silicone tubing e Replacement white ink pump tube Problems with printer operation may occur if cleaning products media or inks other than those recommended are used with the printer 154 DTG M Series User Guide NOTES NOTES DTG M Series User Guide DTG M Series User Guide NOTES NOTES DTG M Series User Guide
10. 10 AN fl OE C O Eee Tee rere Teen er E Tn er err oer re 11 Zc KO SO CU OM ees enc cera nats etc ate te ne le ne neta E ae ae we ween se sedate eine 13 VAIN E nee cece ce sence sence ance sencesancesancescncesancesancesnteced 14 Pio re Mime 8 lt 4 0 On ONE pee 16 ZA IPRINLOF SUAUUS ssrin E N E E 19 2A NOR T EEE OOOO OOO 19 24 oA HOE SIV aol DE OOOO RR EOE RT OT TTC ETO TTT ETT TTT ESCO TS 19 243 CHANGING PINGCCT StA US aE EEEIEI IOIEN EE 19 DTG M Series User Guide Product Overview 2 1 Introduction This chapter explains the features part names and functions of the printer 2 2 Features The features of the printer are explained below 2 2 1 High Resolution Image Quality This model uses the drop on demand piezo head with a high performance coated nozzle plate The ability to eject gt 40pl droplet size enables excellent white ink delivery 2 2 2 Ink Supply System This model uses a microprocessor controlled pressurised color ink supply system and a patented White Ink Management System WIMS utilising high performance brushless motors designed to provide trouble free accurate white ink delivery at all times 2 2 3 Operation Efficiency Improvement Loading media onto the media platens is done away from the printer and then slipped into the ACCULOK platen locating and holding system 2 2 4 Operability Improvement The simple and intuitive GO NO GO system uses two high brightness LED s to indicate to the user wheth
11. 106 oo E E a 1 EA EE 106 DTG M Series User Guide Table of Contents 5 6 2 5 6 3 5 6 4 5 6 5 5 6 6 5 6 7 5 6 8 5 6 9 GROG VOU FG V EES 106 Avoid White INK Separation ccececececececececececeececececeseseseneneueeeesesess 106 Replace WHS S UTOT aaan nainn a EEEE EEEO 107 Empty amp Wash White Ink Canistef ccccececesececececececececeseseeesenenees 107 LEVE IS catencanerncncrecoorane sass sane sane casascanancuanseenaanen san aacanuncucanauancunaes 107 Pre Treat garments away from the PLintel cccccceccccecececeseeececenees 107 PIOSAING TNE DHINTEl srccceepewrnrercncereneaennnt erent eaals 108 Installation Environment Requirements Error Bookmark not defined 570 10 Required SPACE unui Error Bookmark not defined 5 7 Minimum Computer Requirements Error Bookmark not defined 5 8 Basic Operations ccccceceeceeceeseees Error Bookmark not defined 5 9 Transportation of Printer cccccccceecsescecceseeseeseeseeeseesensensens 112 xiii DTG M Series User Guide Table of Contents 6 Troubleshooting ccccccccscesscescesseescesees 113 G1 MAU OCC ION eoo E rE a EE A a 114 6 2 Troubleshooting with Error Me SSAES ccceceescesceceeseeseeseeees 114 OZ OPerat ONS 601 OS cerere ersinnen OO OEE 115 O O WTS OE a eee eee ceooeneonee 116 b2 Data EION EE EAA 118 6 2 4 COmmana EVI OVS aeiia E 119 6239 FNO RCQUITING RODOO orreee ETT 120 6 3 Troubleshooting Without Er
12. 53 Follow check items and actions for symptoms 3 4 amp 5 Blocked nozzles or ink drops not eliminated even after cleaning amp Particular color is missing above 3 White Ink settings in K refer to RIP not set correctly RIP software user guide 139 Troubleshooting DTG M Series User Guide TABLE 6 9 SYMPTOMS CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS No Symptom Check Item Action Reference KF 5 6 4 18 White Ink layer is 4 WIMS filter blocked Change WIMS filter not thick enough Poor accuracy of segment length in head travel direct main scan direction 5 Is working environment appropriate Is CR encoder strip contaminated Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and check if symptom is repeated Is working environment appropriate 140 Use machine under specified environment If grease or dust collect Wipe strip with a dry cloth If ink deposit presents Wipe it off with cloth dampened with neutral detergent If contamination or deposit is too heavy Replace CR Encoder Strip If the symptom is repeated Contact your authorized DTG Distributor or Technician for further assistance Use machine under specified environment Replace WIMS filter p 107 LS 3 3 1 Installation Environment Requirements p 25 K 5 5 2 Clean the CR Encoder Strip p 101 K 3 5 2 Switching the Printer OFF p
13. Cleaning Wiper and the Wiper and Head Head Cap Cap p 93 After cleaning p 93 the cleaning wiper perform cleaning twice consecutively If cleaning wiper is sticky with ink replace it with a new one 135 Troubleshooting DTG M Series User Guide TABLE 6 9 SYMPTOMS CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS No Symptom Check Item Action Reference 7 4 Is nozzle face Check wiper installation wiped rubbed condition and secure it correctly correctly 8 Is CR encoder strip If grease or dust collect K 5 5 2 9 contaminated Wipe strip with a dry Clean the CR cloth Encoder Strip 10 If ink deposit presents eas Wipe it off with cloth dampened with neutral detergent If contamination or deposit is too heavy Replace CR Encoder Strip Is waste ink tube from ink system assembly bent blocked kinked Does residual ink collect on print head assembly or in nozzles 136 Check for and release kink bend in waste tube from ink system assembly via waste ink compartment and check if cleaning operation causes ink inflow If ink inflow is confirmed execute initial ink charge Clean head as follows Clean head Perform initial ink charge Check printouts again If the symptom persists Contact your authorized DTG Distributor or Technician for further assistance TS 5 5 1 Powerful Head Cleaning p 97 IF 3 5 5 Performing a Head Clean from the Operation Panel
14. Forward 3sec gt Clean 2 To exit the self diagnosis menu press Power key This will turn the printer off To re start the printer in the normal mode turn the printer on in accordance with L amp 3 5 1 Switching the Printer ON p 29 CANCEL ENTER Forward 3sec gt Clean 100 DTG M Series User Guide Care amp Maintenance 5 5 2 Clean the CR Encoder Strip No tools are required for this procedure Use protective gloves to avoid stained fingers Use recommended cleaning fluid ONLY The microfiber cloth from maintenance kit will be required for this process The Encoder Strip is the thin plastic strip that runs behind the Print Head for the length of the carriage area It looks to be clear or at least slightly grey in colour but is in fact clear with hundreds of fine vertical marks on it There is a sensor that sits at the rear right side of the Print Head carriage which reads these vertical marks so that the Print Head knows exactly where to spray the ink You can understand that if this strip gets dirty the sensor will be unable to read these marks properly and your printer is likely to get confused Lint from your garments ink overspray and even airborne pre treatment spray can all contribute to a grime build up on the Encoder Strip and it is important that you clean this strip at least weekly even daily if you have a high daily production volume No Part name 1 CR Encoder Strip Before cleaning
15. Initial Setup amp Basic Operations DTG M Series User Guide 3 5 4 4 Setup Menu Structure The setup menu has the following items lt gt parts in each list are initial settings parts in each list are M series default settings if different from initial settings TABLE 3 2 SETUP MENU STRUCTURE Setup Menu Sub Menu Setup Menu Item Setup Menu Sub Menu Item Setting Value Item ia Cs S O A CO E o C ee MediaSet Menu Media MonoTrac e Trac InitialChange SS SS MicroPrint RollCut RollCutMethod 3steps scoa ser o en oo o _ 38 DTG M Series User Guide Initial Setup amp Basic Operations Setup Menu Sub Menu Item SHOULD NOT BE DISPLAYED SHOULD NOT BE DISPLAYED Layout Setup Menu Item Setup Menu Sub Menu Item Setting Value Command Menu SET MENUMASK TO NORMAL Pen SetupMenu SET MENUMASK TO NORMAL Layout Menu O D lt Off gt LayoutMethod MAX MIN lt Command gt Margin lt Normal gt Full CutLine O D lt Off gt LayoutTimer Off 10s to lt 120s gt to 800s 000 000 000 000 to lt 192 168 001 253 gt to 255 255 255 225 000 000 000 000 to lt 255 255 255 225 gt to 255 255 255 225 000 000 000 000 to lt 192 168 001 254 gt to 255 255 255 225 SHOULD NOT BE DISPLAYED SET MENUMASK TO NORMAL Net kM P oe IPaddress SubnetMask Gateway BiDir Port MACAddress Utility Menu Menu Mask lt Normal gt
16. Light switch warning beeper and a status indicator light The system will pump for a limited time to build the correct CMYK ink pressure level if this is not achieved the indicator lamp will flash red the beeper will sound and the pump will stop This is to alert the user to a pressure loss This can be reset by briefly pressing the reset switch which will cause the pump to start again and the light will go yellow When the correct pressure is reached and all is well the indicator lamp will pulse green TABLE 2 1 PRINTER FRONT SECTION PART FUNCTION 12 DTG M Series User Guide Product Overview 2 3 2 Rear Section Media tray N A a Mains inlet WIMS unit WIMSPump and stirrer gt RINTER Colour ink REAR SECTION PARTS bottles Optical sensor Waste ink access Ethernet and Pressure reset USB and status light Name Function AC mains power inlet For inserting the mains power cable plug Network interface connector Connector to connect a network interface cable USB cable connector Connector to connect a USB cable TABLE 2 2 PRINTER REAR SECTION PARTS FUNCTION 13 Product Overview DTG M Series User Guide 2 3 3 WIMS WIMS Pump WIMS Power Connection Indicator WIMS Status Light WIMS mode button z WIMS Stir Setting Stirrer Motor WIMS Rest Setting FIGURE 2 4 WIMS PARTS Stirrer Power connection indicator WIMS Filter 14 DTG M Series User Gui
17. M Series User Guide Safety Instructions 1 3 Important Safety Instructions General safety instructions that must be observed to use the equipment safely are explained below SSS 1 Do not place the printer in the following areas Doing so may result in the printer tipping or falling over and causing serious injury e Unstable or loose surfaces e Angled surfaces e Areas subject to vibration by other equipment 2 Donotstand on or place heavy objects on your printer Doing so may result in the printer tipping or falling over and causing injury 3 Donotcover the ventilation hole of your printer with cloth such as a blanket or table cloth Doing so could obstruct ventilation and cause fire 4 Donot place the printer in humid and dusty areas Doing so may result in electrical shock or fire 5 Make sure to use the power cable packed with the printer you purchased Not doing so may result in electrical shock or fire 6 Do not use the power cable if itis damaged in any way Doing so may result in electrical shock or fire 7 Do notinsert or drop metal or objects which are easily combustible through the openings such as the ventilation hole of your printer Doing so may result in electrical shock or fire 8 Do not operate the printer if it has been contaminated by foreign substances or liquid spills as doing so may result in electrical shock or fire Immediately turn off the power switch disconnect the power plug from the electric socket an
18. Printing Menu Head Cleaning Menu Software Counter Initialization Menu Send Pitch Menu Fill Pattern Menu Initial Setup amp Basic Operations DTG M Series User Guide 3 6 8 6 Making a Bi Directional adjustment The actual procedure is as follows 1 Load a sheet of clean paper for printing in accordance with Section 3 6 4 Loading Media for Printing p 49 Push the platen tray forwards so that about half of the platen is inside the printer If the platen is too high the platen LED will turn red and the platen will lower its self If the platen LED is yellow the printer is in platen gap lock mode press both the UP and DOWN buttons together to turn the lock mode off The platen LED should go green to indicate all is well and the optimum print head gap is now set To set the correct height press and hold the UP button the platen will begin to rise until the internal safety beam detects that the platen height is correct The platen LED will go red and the platen will stop moving release the UP button and the LED will turn green indicating that the platen height is now set Refer to Section 3 6 5 Checking media height p 51 for further information Li Press both the UP and DOWN buttons together to turn the lock mode on Press the EJECT button to ensure that the printer is not in load mode When the printer bed is put into diagnostic mode as is done in preparation for the Bi Directional adjustment by pressing amp h
19. SCCGION EEA 11 Z2 ROOF SCCHON orere retir ire E IEIET EEEIEI EEIE IVIT EIRETIER 13 Dee NIS E E E E E E R 14 7334 OPETI OT Fale O 16 2A WRWAROE SUAU US ccna E a E E E R 19 LAE NONDO secaacansasansasansasansscacascecascaaaecaaascaatscaeasaceasceaasceeasceeasceccacaeasaaasecs 19 242 SECU MENU cirer T E TTT ETET TTET TTT 19 A Panar EN ET a R 19 vil DTG M Series User Guide Table of Contents 3 Initial Setup amp Basic Operations 0 20 3AL TO GIG UO N iere EEEE E A 22 32 Belore Vou Get Starte ernaria a a EE AS 22 3 2 1 Commit to Maintenance esssoseesseseesssseesssseesssseesesereseseeessseeeseseee 22 3 2 2 Get to KNOW WV OUI M2 ierrsrrrrirrrisrrrrrrr rtiri s ttrt ttrt t itt t ttt CETERE EENETI 22 3 3 Choosing a Place for the Printer sesssseseserssesrsrrsesrseeserresesrerrsens 25 3 3 1 Installation Environment Requirements cccccccecevececececececececeesevens 25 332 Regured SPACE aoa 26 3 4 Minimum Computer REquireMentS ccceccececscseseeecesecseeeees 28 9 Basi CDCI aLlOMS ianua E aE 29 3 5 1 Switching the Printer ON ccccccccccccccsccccscscececeseucescscscssssceceseueuseseeens 29 BO SWITCHING TIC PTN E T OF eE 31 353 CONNECTING Me PINTE CO EAC PO aora EEEO 32 3 5 4 Confirming Default Settings arrc 34 3 5 5 Performing a Head Clean from the Operation Panel cccccceeeesevess 41 IG MANIA 5 UD airera 43 3 6 1 Removal Of Shipping TADEC ccccccccecececececccececececeececeseseseeen
20. colours that when viewed at a distance make a graphic image such as a digital photograph or digital art Bitmaps are technically known as Raster Images Since these images are made up of a finite number of bits generated at the time of the creation of the image there are limits as to how much you can enlarge the image Imagine a small solid red square say 1 inch x 1 inch This square was digitally created at 300dpi meaning in the simplest terms there are actually 300 red dots making up the red square If you now want to enlarge that red Square to 2 inches x 2 inches it is possible however you still only have 300 red dots to fill that square The most common file formats for Raster Images are Bitmaps bmp Jpegs jpg Tiffs tif and Gifs gif 3 Resolution Because a Raster or bitmap is made up of little square dots of colour the images can often have a jagged look The greater the number of pixel dots per inch the less jagged the image will look It will also increase the data size of the file considerably Dots per inch or DPI is the measurement of the pixel density One example of low DPI images are web graphics Web graphics are low to minimize the amount of data bites it takes to load a web page Web graphics are usually 72dpi or 96dpi In printing on fabric it is best to use a DPI of at least 200dpi preferably 300dpi or greater at the printing size Programs such as Photoshop can be used to u
21. error power wait 5 your authorized DTG the Printer minutes Distributor or OFF p 31 Turn it ON again Technician for LS 3 5 1 and check if the further assistance Switching Same message the Printer appears ON p 29 Mediaskew_ Mediaskew Wrong settings in Check settings LS 3 5 4 error error is panel control Confirming displayed Default Settings p 34 Turn machine OFF If the message Kg 3 5 2 Disconnect mains appears Contact Switching power wait 5 your authorized DTG the Printer minutes Distributor or OFF p 31 Technician for K 3 5 1 further assistance Switching the Printer ON p 29 Turn it ON again and check if the same message appears Automatic Turn machine OFF If the message 3 5 2 Waste fluid Waste fluid Disconnect mains appears Contact Switching reset failed power wait 5 your authorized DTG the Printer minutes Distributor or OFF p 31 Turn it ON again Technician for K 3 5 1 and check if the further assistance Switching same message the Printer appears ON p 29 116 DTG M Series User Guide Troubleshooting TABLE 6 3 SYMPTOMS AND CHECK ITEMS FOR ERRORS WITH MESSAGE No Message Event Check item Action Reference Symptom KCMY Ink Ink Count 1 Turn machine OFF If the message 13 5 2 Near End override Disconnect mains appears Contact Switching KCMY Ink failed power wait 5 your authorized DTG the Printer End minutes Distributor or OFF p 31 Turn it O
22. now ready to accept data from the computer to perform a print It is advisable to leave the head safety system operational at all times to assist in protecting the print head Print heads DO NOT CARRY ANY WARRANTY what so ever DTG M Series User Guide Initial Setup amp Basic Operations 3 6 6 Performing a Nozzle Check Test Print The Printer has the ability to print a nozzle test print which will indicate the integrity of the nozzle orifices Blocked nozzles will cause the printer to produce poor quality output 1 Load a sheet of clean paper for printing in accordance with Section 3 6 4 Loading Media for Printing p 49 Follow the menu selection shown below to access the nozzle test print utility Ready to Plot Menu Test Plot gt Menu key Enter key Test Plot Setup Plot a Previous menu Forward key Test Plot Maintenance m Previous menu Forward key Test Plot PalettePlot a Previous menu Forward key Test Plot AdjustPlot BE Previous menu Enter key Nozzle Check Menu Test Plot NozzleCheck Cancel key TIP The summary of the key presses above to execute the Nozzle Check test print is Menu Enter Forward Forward Forward Enter To access the last menu option in a menu tree such as the test print tree above the Reverse key may be pressed instead of scrolling through the options using the Forward key In the case of the above Nozzle Check test print the key presses wou
23. of Bi D Adjustment To align the head position for Bi Directional printing there are two basic repeatable steps 1 The adjustment process will first print out a Bi D test print pattern from which it will be necessary to identify the difference between the CW printing position and the CCW printing position 2 Enter the revised parameter to move the CW and CCW printing positions The Bi D test print pattern will print again and the parameter can be further revised if necessary Due to the print head characteristics only one adjustment value is used for all nozzle rows Therefore adjust the parameter value so that the position of all the nozzle rows are aligned on average C B Adjust the setting value so that the printed dots are aligned at this Details of circled area connecting point Printing direction 5 C Indicates the adjustment pattern printed 3 Bi D Hight 4 Bi fray D High2 D iain ba B upper circle above c gt B lower circle above asii A Media feed direction 4 e S Printing Assumed center position A Printing 4 Gap A direction s co 3 9 PRINTED BI D TEST PATTERN a as Beg me Assumed Center Make an adjustment so that the size of the Position B gap A is smaller than the half size of the dot 3 10 DESIRED NOZZLE ALIGNMENT 56 DTG M Series User Guide Initial Setup amp Basic Operations 3 6 8 2 Accessing the Bi D Adjustment Menu The Bi D adju
24. print pattern 63 Initial Setup amp Basic Operations DTG M Series User Guide iT The following shows a case for Bi D High 1 3 ALL A Media feed direction amp e B Adjust the setting value so that C the printed dots are aligned at this connecting point C Indicates the adjustment Printing pattern printed 3 Bi D High1 direction 4 Bi D High2 Details of circled area B lower circle above Printing 2 i direction e B upper circle above Cc e 2 Printing direction 13 In the above example the L R left to right print direction dots have printed to the left of the R L right to left print direction dots 14 The LCD will display 3 BiD PG2 XXX where XXX is a value between 400 and 400 this is the current parameter for the Bi D adjustment the value that has produced the test print just printed 15 To move the position in which the L R print direction dots print in relation to the R L print direction dots use the Forward and Reverse keys to increase or decrease the parameter value Changing the parameter value by one unit will adjust the position of the dots by less than 1 10 of a millimeter 1 2880 inch Increasing the parameter value will shift the L R print direction dots to the right relative to the R L print direction dots Decreasing the parameter value will shift the L R print direction dots to the left relative to the R L print direction dots ENTER 3
25. product This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense 3 Trademarks Mentioned in this Manual e DTG WIMS AOD ACCULOK AND BMS are registered trademarks or product names of IMPRESSION TECHNOLOGY e Centronics and BiCentronics are registered trademarks or product names of Centronics Data Computer Corporation e Windows XP Windows Vista Windows 7 and MS DOS are registered trademarks or product names of Microsoft Corporation e Intel and Pentium are trademarks or registered trademarks of Intel Corporation e Other company and product names may be registered trademarks or product names 1 No part of this product or publication may be stored reproduced copied or transmitted in any form or by any means without the express permission of IMPRESSION TECHNOLOGY The product and the contents of this publication may be changed at any
26. rectangle They are shapes and text The background area is usually filled with white pixels To print on a media other than white it is almost impossible to match the digital colour with the colour of the media In programs such as Photoshop the file data includes transparent pixels as a background colour of choice If the file is set to have a transparent background then a removed or erased pixel will be virtually removed Transparent backgrounds are often represented by a grey and white checker board pattern R sailboats psc 19 Layer 2 KGE 7I a k l Palo Opacty 100 Fal 19 03 Gal a dose OOO WHITE PIXELS IN BACKGROUND TRANSPARENT PIXELS IN BACKGROUND The standard printer driver was designed to print on a white surface using colour ink Inherently it ignores white pixels in an image when printing and only prints the colour pixels The RIP supplied by your authorized DTG Distributor however is designed to print all non transparent pixels and particularly to print white pixels with white ink It will separate the image into a white ink underbase layer made up of all pixels in the image and a colour layer with very little additional effort on your part 81 Printing on Textiles DTG M Series User Guide 4 3 Garment Preparation TIP Lint is one of the biggest enemies of the DTG M2 By shaking your garment away from the printer prior to use you can remov
27. to allow the printer to receive power 29 Initial Setup amp Basic Operations DTG M Series User Guide 6 Press the Power button on the operation panel 7 After a short delay the screen will display Initializing 5 seconds Initializing The printer is likely to perform a short head cleaning operation shortly after turning on CATON Do not attempt to operate the printer during this period 8 After a short delay the screen will display Paper End indicating that the printer is ready for operation 30 DTG M Series User Guide Initial Setup amp Basic Operations 3 5 2 Switching the Printer OFF 1 Press the Power button on the operation panel After about 15 seconds or so the Operation panel display will be blank Brat ape 15 seconds Paper End 2 Ensure that the emergency stop is engaged by pressing hard on the red cap 3 Unplug the power cord from the rear of the printer mi During normal non operational periods such as over night and during weekends it is recommended that the printer is NOT switched off Do not attempt to operate the printer during this period 31 Initial Setup amp Basic Operations DTG M Series User Guide 3 5 3 Connecting the Printer to the PC The DTG M2 has both Ethernet and USB interface ports for connection to the PC You will require either a USB or Ethernet interface cable for connecting to the PC depending upon your objecti
28. to the printer as air borne adhesive may make it s way into the printer and cause damage to the print head 2 Ifyou are using paper gently smooth the paper on to the platen with your hand to ensure it is flat 49 Initial Setup amp Basic Operations DTG M Series User Guide 3 Ifyou are loading fabric be careful not to smear or touch the surface you will be printing Gently pull the fabric straight and tuck the edges into the seam of the rubber seal underneath the top of the platen Remove all wrinkles GENTLY do not distort the fabric 4 Carefully insert the rear of the platen into the Acu Lok slot and ensure that the alignment pins are protruding correctly through the holes in the front of the platen bed 50 DTG M Series User Guide Initial Setup amp Basic Operations 3 6 5 Checking media height The Printer has an interactive protection system that monitors the height of the media on the media tray by means of a safety beam that continually watches the gap between the print head and the media This is to help prevent damage to the print head caused by collision with the media or platen The safety system can be disabled by pressing and holding both the UP and DOWN keys until the media status light turns yellow In this condition the automatic safety system will be disabled and only the DOWN button will be operational 1 Push the platen tray forwards so that about half of the platen is inside the printer If the pl
29. 15 The installer will locate the correct driver file for the model printer amp operating system If the correct driver file cannot be found click the check box of Install another driver and click Next Found New Hardware Wizard i Driver Files Search Results nt The wizard has finished searching for driver files for your hardware device The wizard found a driver for the following device oy MUTOH RJ 901C Windows found a driver for this device To install the driwer Windows found click Next FASO c_ 2000 xp 4 901 c int The wizard also found other divers that are suitable for this device To view a list of these drivers or install one of these drivers select the following check bow and then click Next Install one of the other drivers Cancel e Ifthe message has not passed Windows Logo testing is displayed during installation click Continue Anyway the installation will continue 76 DTG M Series User Guide Initial Setup amp Basic Operations Hardware Installation The software you are installing for this hardware Printers has not passed Windows Logo testing to verify its compatibility with Windows F Tellme why this testing 1 important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact t
30. 2 Unscrew the lids on each of the four colour ink containers and ensure they are empty There may be a small quantity of shipping fluid inside which will need to be poured out 3 Fill each container with DTG ink to just below the curve at the top of each container as shown 44 DTG M Series User Guide Initial Setup amp Basic Operations 4 Take note of the coloured band on each of the colour ink lines and match this to the ink in each of the containers when screwing the containers back in to the lids To screw the containers to the lids simply hold the lid firmly and screw the container up into the lid 5 Open the top cover of the printer and locate the connector caps 4 on the 3 way joints for the C M Y amp K ink tubes located to the left of the CR board assembly cover No Part name 6 Remove the cap from the connector for the first ink colour that you wish to fill 7 Connect the syringe amp tube adaptor kit to the un capped connector 45 Initial Setup amp Basic Operations DTG M Series User Guide 8 Draw on the syringe plunger to pull the ink through from the ink bottle towards the 3 way joint Stop drawing when the ink reaches approximately the position indicated here DANGER A amp BT A A esve 5 2 7 ae NA x 1 TIP Minimise ink wastage by not allowing ink to be drawn all the way into the tube connector kit and syringe 9 Disconnect the tube conn
31. 31 K 3 5 1 Switching the Printer ON p 29 Le 3 3 1 Installation Environment Requirements p 25 DTG M Series User Guide Troubleshooting TABLE 6 9 SYMPTOMS CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS No Symptom Check Item 20 Poor linearity in 1 Are Bi Directional media feed direction printing positions media splicing aligned correctly accuracy 2 Is CR encoder strip contaminated registration between white amp colour layers 141 Action Reference Align Bi Directional TS 3 6 8 Bi printing positions Directional Bi D Adjustment p 56 If grease or dust collect K 5 5 2 Wipe strip with a dry Clean the CR cloth Encoder Strip If ink deposit presents ea Wipe it off with cloth dampened with neutral detergent If contamination or deposit is too heavy Replace CR Encoder Strip Contact your authorized DTG Distributor or Technician for further assistance Refer to the RIP User Guide for correct settings Contact your authorized DTG Distributor or Technician for further assistance Troubleshooting TABLE 6 9 SYMPTOMS CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS No Symptom Check Item Action Nothing happens when you send a print job from the computer stop switch Connect the power cord to the socket at the rear of the printer and to the wall socket for mains power Ensure mains power switch is ON Check for message or error display on
32. Appendix 7 1 3 Printer physical specifications Item Specifications CPU 64Bit RISC CPU Memory 128MB Command MH GL MH GL2 MH RTL RTL PASS e USB USB 1 1 2 0 is supported Interface e Network Interface IEEE802 3 Ink supply White W W W W Tube supply via pump from stirred bulk ink container C M Y K Tube supply from pressurised bulk ink containers Head life expectancy 2 billion dots per nozzle discharging ink at an operating temperature of 25 C 77F with no dust Environmental conditions Temperature Humidity Operation environment 18 C 64F to 30 C 86F 20 to 80 with no condensation Printing accuracy warranty range 18 C 64F to 282C 82 4F 40 to 60 with no condensation Rate of change 2 C hour or less 5 hour or less Storage Without ink environment 10 C 14F to 60 C 140F 5 to 85 with no condensation With ink 18 C 64F to 30 C 86F 20 to 85 with no condensation Power source Voltage AC 90 132V or AC 200 240V Frequency 50Hz 60Hz 1Hz 240W or less Approximate Power During Printing During standby 80W or less consumption Internal Power Fuse Supply Approximate Height 352 mm 13 9 in with stand section 983mm 38 7 in A 1300 mm 51 2 in Dimensions 6 3A 250VAC 5mm x 20mm Type T Depth 550 mm 21 5 in Approximate Weight Main body 93 0 kg 205 lb Stand 25 0 kg 55 lb TABLE 7 3 PRINTER PHYSI
33. CAL SPECIFICATIONS oF ct gt 151 Appendix DTG M Series User Guide 7 2 Interface Specifications This section explains the specification of the interfaces supported for this printer 7 2 1 USB Interface Specifications Item Specifications Interface Universal Serial Bus Specifications Revision 2 0 Universal Serial Bus Device Class Definition for Plotting Devices Version 1 1 Data format NRZI Transmission speed 11Mbps USB1 1 480Mbps USB2 0 Applicable connector USB Series B Allowable cable 3 meters 9 8 foot absolute maximum length TABLE 7 4 USB INTERFACE SPECIFICATIONS 2 1 FIGURE 7 1 USB INTERFACE PIN CONFIG Pin number Signal name Input output Function TABLE 7 5 USB INTERFACE PIN SIGNAL FUNCTION 152 DTG M Series User Guide Appendix 7 2 2 Network Interface Specifications Specifications Network type Ethernet EEE802 3 10BASE T 100BASE TX Auto switching RJ 45 connector twist pair cable MDI MDI X Auto switching Corresponding TCP IP ARP RARP ICMP protocol TABLE 7 6 NETWORK INTERFACE SPECIFICATIONS 7 3 Options Supplies List 7 3 1 Options 7 3 1 1 Stand Name Model Sales units Optional stand for DTG M series DTG M2 1 box includes one unit TABLE 7 7 STAND OPTIONS 7 3 1 2 Other Options Name Model Sales units Sleeve platen DTG M2 M4 1 box includes one unit Youth platen DTG M2 M4 1 box includes one unit Hat Platen DTG M2 M4 1 box
34. CHICO LONG si saniae papier TA 150 Tedd PINOT SPECI ICOUIONS oreesa 150 AL Printer DIAVSICG SDCCIFICOCIONS roria ccc cetteeeeerereceeueweceenenennenerereneeds 151 7 2 Interface SPE CiFICATIONS cccceccescesceeseecceccuseeseeseeeseeseuseuseesens 152 TAA USB INTCHACC Specifications siscccacascacscdsdadadasdadadidddddddddsdadddddadddiddacdsace 152 Vita iNCTUWOFICINECITOCE S DCCIFICOLIONS asacaccccacaccccacacacacaasacaacacacsacacacacaaaanaee 153 Z ODUONS SUD OCS Listessi ene 153 Toot SOD HONS oT A E E EOI 153 Taa SUDDUES seine ae ev cease aetna 154 149 Appendix DTG M Series User Guide 7 1 Product Specifications 7 1 1 Main Unit Specifications Item Specifications Media supply Media load Front left push button for loading and ejection mT Media eject Front left push button for ejecting Media type Cotton Poly cotton blend fabrics with lt 1mm surface deviation Maximum loadable media length 440 mm 17 5 inches 885mm 35 inches Maximum loadable media width 600mm 24 inches 600 mm 24 inches Platen bed height adjustment Approximately 25mm 1 inch variable TABLE 7 1 MAIN UNIT SPECIFICATIONS 7 1 2 Print Operation Specifications Print direction Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional a a S Wave none none none Print image size ee ee ee Print resolution 1440 x 720 x 1440 x 720dpi 720dpi 1440dpi 1440dpi TABLE 7 2 PRINT OPERATION SPECIFICATIONS 150 DTG M Series User Guide
35. Clean the gutter with a swab and cleaning fluid 1 2 3 4 Clean the head cap lip with a swab and cleaning fluid No Part name 2 Head cap lip 6 Slide the carriage right back into home position so that it locks into the capping station Do not allow the Carriage assembly to remain out of the capping station for longer than two or three minutes Failure to do so will result in possible blockage of print nozzles due to ink drying This may result in irreversible damage to the print head requiring print head replacement 93 Care amp Maintenance DTG M Series User Guide 5 4 4 Manual Print Head Guards Clean No tools are required for this procedure The head surrounds must be cleaned on a daily basis Use protective gloves to avoid stained fingers Use recommended cleaning fluid ONLY Stubborn or dried ink can be removed carefully with plastic tweezers or a toothpick Remove any platens from the printer Release the carriage assembly see accessing the capping station Move the carriage to the centre of the printer ey a Clean the leading and trailing edges of the carriage with a swab and cleaning solution No Part name Leading edge Trailing edge Print head edge 1 Carefully clean the metal edges of the print head with a swab and cleaning solution Do not touch the print head face CAV TON Do not allow the Carriage assembly to remain out of the capping station for longer than tw
36. G WASHING No Symptom Check Item Action Reference Best results are achieved with 100 cotton fabric Prints peel or rub off wash out or fade after only a few washes Too high a polyester content in fabric particularly with white ink prints Garments requiring white ink should have only a low lt 35 polyester content CMYK only prints on high polyester content fabric will require a specialized fabric coating pre treatment Too much pre Adjustment method for L amp 4 3 treatment application of pre Garment improper pre treatment Preparation treatment of p 82 garment Too much When curing the garment L amp 4 6 insufficient pressure in a heat press the press Post on the heat press Should be placed firmly Printing over the garment amp p 86 protective sheet parchment paper Teflon sheet Temperature on heat Check the accuracy of the press too high or too heat press temperature low Follow the temperature and curing guidelines outlined in this manual Improper wash Printed garments should settings be washed in cold water garment turned inside out Delicate dryer settings 147 Troubleshooting 6 3 5 Other Problems o Symptom Machine hangs up Machine power is shut off during printing Ink spills out of waste fluid container N 2 3 4 Ink spills out of flushing box 1 5 Ink spills around carr
37. Hardware Device Drivers A device driver is a software program that enables a hardware device to work with an operating system This wizard will complete the installation for this device oy Unknown A device driver iz a software program that makes a hardware device work Windows needs diver files for your new device To locate diver files and complete the installation click Next WW hat do you want the wizard to do Search for a suitable driver for my device recammended Display a list of the known drivers for this device so that can choose a specific driwer Back Cancel e The display moves to the next screen 14 Click the check box of CD ROM drive and click Next 75 Initial Setup amp Basic Operations DTG M Series User Guide Found New Hardware Wizard Locate Driver Files ne Where do you want Windows to search for driver files Search for driver files for the following hardware device oy MUTOH RJ 901C The wizard searches for suitable drivers in ite driver database on your computer and in any of the following optional search locations that you specify To start the search click Nest IF you are searching on a floppy disk or CO ROM drive Insert the floppy disk or CO before clicking Next Optional search locations F Floppy disk drives M CO AOM drives 7 Specify a location Microsoft Windows Update lt Back Cancel e The display moves to the next screen
38. ITEMS AND ACTIONS FOR INITIAL OPERATION PROBLEMS Action If the symptom is repeated Contact your authorized DTG Distributor or Technician for further assistance If the symptom is repeated Contact your authorized DTG Distributor or Technician for further assistance If the symptom is repeated Contact your authorized DTG Distributor or Technician for further assistance If the symptom is repeated Contact your authorized DTG Distributor or Technician for further assistance If the symptom is repeated Contact your authorized DTG Distributor or Technician for further assistance Troubleshooting Reference LS 3 5 2 Switching the Printer OFF p 31 TS 3 5 1 Switching the Printer ON p 29 03 5 2 Switching the Printer OFF p 31 TS 3 5 1 Switching the Printer ON p 29 LS 3 5 2 Switching the Printer OFF p 31 LS 3 5 1 Switching the Printer ON p 29 T3 5 2 Switching the Printer OFF p 31 TS 3 5 1 Switching the Printer ON p 29 T 3 5 2 Switching the Printer OFF p 31 Le LS 3 5 1 Switching the Printer ON p 29 Troubleshooting DTG M Series User Guide 6 3 2 Printing Problems TABLE 6 9 SYMPTOMS CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS No Symptom Check Item Action Reference Media feed after Turn machine OFF _ If the symptom is 83 5 2 printing is excessive Disconnect mains repeated Contact your Switching the power wait 5 authorized DTG Printer OFF m
39. Kg 3 5 2 panel display OFF Disconnect appears Contact Switching printer will mains power wait your authorized DTG the Printer not print 5 minutes Distributor or OFF p 31 Turn it ON again Technician for LS 3 5 1 and check if the further assistance Switching Same message the Printer appears ON p 29 3 No media Displayed in 1 Turn machine OFF If the message L352 the following Disconnect mains appears Contact Switching cases power wait 5 your authorized DTG the Printer When media minutes Distributor or OFF p 31 is not seen Turn it ON again Technician for Le 3 5 1 When and check if the further assistance Switching printing same message the Printer finishes in appears ON p 29 cut media mode 115 Troubleshooting DTG M Series User Guide 6 2 2 Errors with Message This section describes the contents of errors with messages as well as the check items and recovery actions These messages are displayed when an abnormal condition occurs while the machine is running Upon an occurrence of an error with message the machine stops its operation at the same time In some instances the error may be cancelled by removing the error causes After that the machine will restart its operation TABLE 6 3 SYMPTOMS AND CHECK ITEMS FOR ERRORS WITH MESSAGE No Message Event Check item Reference Symptom Media 1 Turn machine OFF If the message 13 5 2 detection Disconnect mains appears Contact Switching
40. Menu Low2 Bi D Adjustment Menu Hight Bi D Adjustment Menu High2 DTG M Series User Guide Next menu Previous menu Adj UniD CCW L1 Next menu m Previous menu Adj UniD CCW L2 Next menu m Previous menu Adj UniD CCW H1 Next menu a Previous menu Adj UniD gt CCW H2 Next menu PS Previous menu Adj Feed Adj Next menu E Previous menu Adjy Top amp Bot tom Next menu EN Previous menu Adj R Sns Pos Next menu C j Previous menu Adj TestPrint Next menu u Previous menu Adj CleanHead Next menu m Previous menu Adj CountClear Next menu i Previous menu Adj SendPitch Next menu a Previous menu Adjy Fill Pattern Next menu Enter key Cancel key Enter key lt Cancel key Enter key lt Cancel key Enter key e Cancel key Enter key 1 Cancel key Enter key e Cancel key Enter key 1 Cancel key Enter key 1 Cancel key Enter key e Cancel key Enter key gt 1 Cancel key Enter key 1 Cancel key Enter key Cancel key 61 Initial Setup amp Basic Operations CCW Adjustment Menu Low 1 CCW Adjustment Menu Low 2 CCW Adjustment Menu High 1 CCW Adjustment Menu High 2 Feed Adjustment Menu Top amp Bottom Adjustment Menu P_REAR Sensor Position Adjustment Menu Test
41. N again Technician for L 3 5 1 and check if the further assistance Switching same message the Printer appeals ON p 29 Warning Ink Ink tube life Turn machine OFF If the message 73 5 2 tube life has almost Disconnect mains appears Contact Switching expired power wait 5 your authorized DTG the Printer minutes Distributor or OFF p 31 Turn it ON again Technician for I 3 5 1 and check if the further assistance Switching same message the Printer appears ON p 29 Outof Memory is Turn machine OFF If the message Kg 3 5 2 memory insufficient Disconnect mains appears Contact Switching for data power wait 5 your authorized DTG the Printer unas analysis minutes Distributor or OFF p 31 printing Turn it ON again Technician for LS 3 5 1 Required and check if the further assistance Switching memory size Same message the Printer is displayed appears ON p 29 117 Troubleshooting DTG M Series User Guide 6 2 3 Data Errors This section describes the message contents of data errors as well as the check items and recovery actions These errors are displayed when a communication error occurs between the PC and the machine Upon an occurrence of a data error the machine stops its operation at the same time In some instances the error may be cancelled by removing the error causes After that the machine will restart its operation TABLE 6 4 SYMPTOMS AND CHECK ITEMS FOR DATA ERRORS No Mess
42. OES NOT ASSUME OR AUTHORIZE ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THIS DOCUMENT CONTENT IN NO EVENT SHALL THE WRITER BE LIABLE TO THE READER OF THE CONTENT OF THIS DOCUMENT OR ANY SUBSEQUENT USER INCLUDING THE ULTIMATE END USER IN CONTRACT TORT WARRANTY STRICT LIABILITY OR OTHERWISE FOR ANY SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO THE COST OF LABOR REQUALIFICATION DELAY LOSS OF PROFITS OR GOODWILL EVEN IF THE WRITER IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BY LOOKING AT THE CONTENT OF THIS DOCUMENT THE READER AGREES THAT THEY HAVE READ AND AGREE TO THE ABOVE CONDITIONS ENTIRELY About This Manual DTG M Series User Guide lll About this Manual A Purpose and Target Readers This manual explains the preparations and procedures for operating the DTG M series printer This is acommon User Guide for the DTG M series of printers Unless specifically mentioned to the contrary the descriptions in this manual are common for all DTG M series models This manual is designed to assist the end user in the use maintenance and general troubleshooting of the DTG M series printers Before using the DTG M series printer you are required to read and fully understand the contents and directions in this manual B Manual Configuration Section 1 Safety Instructions 2 Product Overview 3 Initial Setup and Basic 4 Printing on Textiles 5 Maintenanc
43. USER GUIDE DTG M SERIES PRINTER ALL INFORMATION CONTAINED IN THIS DOCUMENT IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND THE CREATOR OF THIS DOCUMENT HEREINAFTER REFERRED TO AS THE WRITER HEREBY DISCLAIMS ALL WARRANTIES EXPRESSED IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THE WRITER DOES NOT ASSUME OR AUTHORIZE ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THIS CONTENT IN NO EVENT SHALL THE WRITER BE LIABLE TO THE READER OF THE CONTENT OF THIS DOCUMENT OR ANY SUBSEQUENT USER INCLUDING THE ULTIMATE END USER IN CONTRACT TORT WARRANTY STRICT LIABILITY OR OTHERWISE FOR ANY SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO THE COST OF LABOR REQUALIFICATION DELAY LOSS OF PROFITS OR GOODWILL EVEN IF THE WRITER IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BY LOOKING AT THE CONTENT OF THIS DOCUMENT THE READER AGREES THAT THEY HAVE READ AND AGREE TO THE ABOVE CONDITIONS ENTIRELY This page has been intentionally left blank Important Notice DTG M Series User Guide I Important Notice 1 For Users in Europe CE 2 For Users in the United States IMPORTANT This is a Class A product approved for industrial environments In some environments this product may cause radio interference in which case you may be required to take measures to re locate this
44. White INK SEPArAU OIN iasa 106 88 DTG M Series User Guide Care amp Maintenance TOA KPU EMS rece eacansacaccacaannccaaaanennananenananneanananeauananenanannnanaeaee 107 5 6 5 Empty amp Wash White Ink Canistef ccccccccesecececcecececeseceseneceueesesess 107 50 0 IAKLEVEIS arrana RAER ERRERA bececcnsaccnnaccncacenniccaniacasateacaccataceataceataccatancanaceth 107 5 6 7 Pre Treat garments away from the Pinter cccccecececesececececececeesess 107 5 0 5 FUSNIN NEpHINtEr aos 108 5 6 9 Installation Environment Requirements Error Bookmark not defined 5 6 10 Reguired SPa Ce meree Error Bookmark not defined 5 7 Minimum Computer Requirements Error Bookmark not defined 5 8 Basic Operations ermer Error Bookmark not defined 5 9 Transportation of Printer sesssssssssssssesrsessrsreseserrrserrereserreeeseene 112 89 Care amp Maintenance DTG M Series User Guide 5 1 Introduction Whilst your DTG M2 is built with many standard components from a Mutoh printer and shares the ease of use of a standard professional printer that s where the similarities end Your M2 will be Operating under what could be considered extreme conditions for an inkjet printer exposure to pretreatment sprays and lint from garments and pushing out increased volumes of ink when compared to standard paper printing As such itis important that you take a few minutes each day to properly maintain your DTG M2 this will ensure
45. ad clogging may require you to do several head cleanings one after the other 85 Printing on Textiles DTG M Series User Guide 4 6 Post Printing After DTG M2 has finished printing the Printing Bed will automatically eject the platen to the front of the printer or to the rear of the printer if your RIP allows this feature Remove the GARMENT Carefully remove the garment from the Platen so as not to smudge the wet ink HEAT CURE Your Finished Print The final step is to heat cure your finished prints to completely set the ink All prints on knitted cotton should be cured fixed at 335 F 170 C for 120 seconds at 10psi Equipment temperature settings should be calibrated using a thermocouple or infra red thermometer The conditions listed above are general guidelines for fusing of the DTGTex range of inks Due to potential differences in the fabric or garment as well as potential differences in fusing equipment and operating environments these general guidelines may not be sufficient or applicable in all cases Each customer should carry out on site tests to identify the optimal fusing conditions for their preferred fabrics and equipment set up WASHING Garments Garments printed with the DTG M2 can be laundered as normal with a few restrictions It is a good idea to give your customer the following washing instructions TIP Turn the garment inside out before washing and drying use cold water only and a me
46. age Event Check item Action Reference Symptom 1 Turn machine If the message T3 5 2 OFF Disconnect appears Contact Switching mains power wait your authorized DTG the Printer 5 minutes Distributor or OFF p 31 Turn it ON again Technician for LS 3 5 1 and check if the further assistance Switching Same message the Printer appears ON p 29 115 1 error command I 15 2 error command I 15 3 error command k k k 10 The square bracket pair in a message may contain the applicable command code 118 DTG M Series User Guide 6 2 4 Command Errors Troubleshooting This section describes the message contents of command errors as well as the check items and recovery actions These errors are displayed when an abnormal condition is found during analysis of PC command data Upon an occurrence of a command error the machine stops its operation at the same time The error can be cancelled by removing the error causes After that the machine will restart its operation TABLE 6 5 SYMPTOMS AND CHECK ITEMS FOR COMMAND ERRORS No Message MH 01 Error Command MH 02 Error Command MH 04 Error Command MH 07 Error Command 3 MHO3 Error Command Event Symptom Undefined command Command being analyzed is not defined in applicable command mode Parameter error Number of parameters following command is inappropriate Numeral value erro
47. al washes 2 Insufficient Pretreatment If too little pretreatment solution is applied the white ink will have a mottled appearance after printing This is due to an insufficient amount of pretreatment to keep the white ink layer on the surface the ink soaks into the fibers of the shirt FIGURE 4 2 AN EXAMPLE OF INSUFFICIENT PRETREATMENT 3 Excessive Pretreatment Applying too much pretreatment solution will provide you with a very good looking print prior to washing However excessive application of pretreatment will cause poor wash fastness and durability The white layer becomes much more susceptible to flaking off of the shirt in a wash if too much pretreatment is applied Here the shirt with an excessive amount of pretreatment looks very good after printing and pressing The same shirt with excessive pretreatment solution applied is shown here after washing This shirt exhibits the cracking and loss of color associated with too much pretreatment being applied FIGURE 4 3 EXCESSIVE PRETREATMENT EXAMPLE NOTE m DTG M Series User Guide Printing on Textiles The conditions listed above are general guidelines for the application of the Underbase pre treatment for White Ink Due to potential differences in the fabric or garment as well as potential differences in fusing equipment these general guidelines may not be sufficient or applicable in all cases Each customer should carry out on s
48. are communicating correctly then install the rip software 112 DTG M Series User Guide 6 Troubleshooting 6 1 Introduction 6 2 Troubleshooting with Error Messages 6 2 1 6 2 2 6 2 3 6 2 4 6 2 5 Operation Status Errors with Message Data Errors Command Errors Errors Requiring Reboot 6 3 Troubleshooting Without Error Messages 6 3 1 6 3 2 6 3 3 6 3 4 6 3 5 Initial Operation Problems Printing Problems Noise Problems Problems with Curing Washing Other Problems 113 Troubleshooting 114 114 115 116 118 119 120 129 129 132 145 146 148 Troubleshooting DTG M Series User Guide 6 1 Introduction This chapter provides information on possible causes of machine errors damage and recovery actions If the machine is malfunctioning and an error message is displayed on the operation panel refer to 6 2 Troubleshooting with Error Messages p 114 If the machine is malfunctioning but no error messages are displayed refer to 6 3 Troubleshooting Without Error Messages p 129 If cause of errors damage and recovery actions are not found in this chapter or the machine cannot restore to normal status please contact the distributor from whom you purchased the product or our customer support center 6 2 Troubleshooting with Error Messages This section describes the messages displayed in normal operation and upon an error occurrence as well as how to correct the error Th
49. area and the Roller is located on the far left side of the printer No Part name CR Drive Belt CR Belt Roller CR Belt Pulley Use a small brush or mini vacuum cleaner to clean the teeth of the Drive Belt and the Drive Gear You may also need to use a small sharp object and or a small pair of tweezers to remove stubborn build up take care not to scratch or damage the Drive Belt or Gear in doing this The Roller should also be cleaned This should be done monthly or more frequently if your DTG M2 produces high volumes of output 105 Care amp Maintenance DTG M Series User Guide CATON Take care not to touch the encoder strip during the cleaning process as it can be easily damaged and attempt to capture any debris removed from the Drive Belt so that it does not contaminate other working components of the printer 5 6 General Care 5 6 1 Environment It is important to maintain consistent environmental conditions so that your DTG M2 can run at it s best Inkjet printers like humidity levels of 40 70 They do not like extremes in temperature so itis best to operate your DTG M2 in an air conditioned environment but not such that fans are blowing directly across the printer and therefore the print head which may dry the ink in the print head itself As the ink needs to be stored no less than 5 Celcius 41 F and no more than 30 Celcius 86 F this is also the recommended operating amp storage te
50. arting the Printer after Cancelling a Print Job Re start the printer by following the steps shown at L amp 3 5 1 Switching the Printer ON p 29 Care amp Maintenance DTG M Series User Guide 5 General Care amp Maintenance of your DTG M2 3L NEPO CIUIC ION sccinccaan ace NEE ONE E EEEE NEEE 90 5 2 Execute a Print Head Clean at the end of production 90 5 3 Run the Nozzle Check test print each day before starting OI GE O E E 90 5 4 Maintaining the Ink SySteM ssssssesssssrsesrrrsrrrrseserrererrresereerrren 90 5 4 1 Accessing the CAPPING Station ccccecececececececececeececececeseeeceneneeeesesess 90 542 CICONINGTNS FIUSHING T OV AEE EEEE EE ETTEN 92 543 Cleaning MeWperand Hedd COD icici ic eiiiciciiieicccececncereenennieeeeened tes 93 544 Manual Prot Heda Guards GCICON esiri cinis i s nE 94 5 4 5 Parking the Print HOA T a aaa AAAA 95 5 4 6 Emptying the waste ink container ccececesececececececcecececeseseneneneueesesess 96 5 5 Other Maintenance Items c ccccscccssccescceseceseessecseeceeeseesseeeeens 97 51 Poweru Hedo CIGNO irpirina R 97 Doe CONE C1 ode T O cd ey a oli eE 101 55 3 Clean the Ca GOGU OE X ROI iee EEEE EEEE 104 5 5 4 Clean the CR Drive Belt Roller and Pulley c cccccececececesececececeesevess 105 5 6 General Care aenneren nno N 106 TOL LUON N een E E E E E E EOE ETO 106 562 ClheARVOUP DTG M2 eiorcrerorweneweasewewosenennnnnupannedaaacaceeaauecasanecaaacaes 106 5 6 3 AVvoidd
51. arts that disassembling procedures are not shown in this manual Doing so may cause trouble that cannot be restored as the printer is originally assembled in the factory with a high accuracy of 1 100 mm Do not touch the elements on the circuit board with bare hands Doing so may cause static electricity and cause catastrophic invisible damage Do not press the transparent film on the damper assembly with your hands Doing so may discharge the ink filled inside the damper assembly or damage the pressure valve Be careful not to damage the transparent film on the damper assembly Do not touch the nozzle plate of the print head keep free from dust There is ink in the tubes throughout the printer Be careful that the ink is not spilled from any tube outlet onto the printer or items close to the printer DTG M Series User Guide Safety Instructions 16 17 18 19 20 21 ZL If you need to operate the printer with the cover removed for maintenance or repair be careful not to get injured by any moving parts Never lubricate the printer mechanism with anything other than that designated by Impression Technology Doing so may damage the parts or shorten the lifetime of the parts and or printer If the power board assembly needs to be removed remove the power cable and wait for 5 minutes or more before taking it out this will discharge the residual electrical charge of the electrolytic capacitor Touching the board before th
52. aten is too high the platen LED will turn red and the platen will lower its self If the platen LED is yellow the printer is in platen gap lock mode press both the UP and DOWN buttons together to turn the lock mode off The platen LED should go green to indicate all is well and the optimum print head gap is now set 2 To set the correct height press and hold the UP button the platen will begin to rise until the internal safety beam detects that the platen height is correct The platen LED will go red and the platen will stop moving release the UP button and the LED will turn green indicating that the platen height is now set The platen LED has three different colours during operation GREEN which indicates that the platen should not be high enough to a collision between print head and media YELLOW indicates that the automatic head protection system is OFF and there is a possibility of catastrophic collision damage to the print head When the indicator is RED the platen bed will begin lowering itself to try and protect the print head from possible collision damage 3 Press the LOAD button and the printer will emit a series of beeps and after a short delay the platen will move into the printer Do not impede the platen tray during operation as this may damage the printer 51 Initial Setup amp Basic Operations DTG M Series User Guide 4 When the printer has loaded the media the media LED will turn green indicating that the printer is
53. ation 1 Installation list Metworkihi 2 Consent contract WISE i 3 A setup of a port 4 Start of installation 5 Installation 6 Completion ancelisy l a Ifthis is the first installation of the printer driver on your PC proceed to step 9 b Ifthe printer driver has previously been installed proceed to step 10 9 Set the Port name and IP Address and click Setting Refer to Network setup menu for the IP address setting for the printer MUTOH Network Port Setting E xj Fort name IP Address Print Port Ho g Ut Control Port Ho f 0610 Tirneout S econds f u Setting Cancel e Proceed to step 11 10 Ifthe driver has previously been installed to the computer the output ports that have already been configured are displayed in the output port list a When using the previously configured port select the output port from the output port list and click OK 68 Initial Setup amp Basic Operations DTG M Series User Guide Selection of a port Selection of an output port Explanation a MUTOH Network Port RIEP Please choose the por where the plotter is connected searchiF Add Port Configure Port ne oe e Proceed to Step 11 b When adding a new port i Click Add Port ji Select Mutoh Network Port and click New Port Printer port Available port pes MUTOH Network Port e Refe
54. ave been plagued with ink clogging issues and general instability since white ink was released in late 2005 to the market There have been significant improvements in the general stability of white ink in that time however due to the chemical properties of white ink it still requires more maintenance than the colour inks Titanium dioxide is a mineral and does not dissolve in liquids This means that the titanium dioxide will over a period of time settle to the bottom of the container being the ink bottles ink tubes and or dampers Once complete separation of the titanium dioxide from the binders and other components in the ink cannot be reversed It is therefore critical that any stock white ink be gently agitated or swirled daily or at minimum every 2 3 days to maximize the shelf life of the white ink The patented WIMS system on the printer will help to maintain the ink within the white ink tubes 106 DTG M Series User Guide Care amp Maintenance 5 6 4 Replace WIMS filter The filter used in the WIMS system is a consumable disposable item and should be replaced at least once per month more frequently during periods of high white ink consumption Disconnect power to the WIMS unit so that the white ink is not circulating Carefully disconnect the luer connectors 2 x M lock at either side of the WIMS filter and remove the filter Replace the filter taking care that it is placed in the correct orientation for inflow of ink
55. call up the self diagnosis menu follow the steps below 3 Ifthe system is in the operation mode or the self diagnosis menu mode press Power key to turn the printer off 4 While holding down Reverse key Forward key and Next gt key in the operation panel simultaneously press POWER key NOTE a DTG Be sure to continue to depress the Reverse key PA Back qE Tp Forward key and Next gt key in the operation panel until the printer emits a series of beeps _ CANCEL J ENTER 3sec gt Clean 97 Care amp Maintenance DTG M Series User Guide The system will enter the self diagnosis mode and display the self diagnosis menu e After a short delay the screen will display Initializing e Shortly thereafter the printer will emit a series of beeps e After another short delay the screen will display Check Test this is the first menu item in the Self Diagnosis Menu 5 5 1 2 Navigating to the Cleaning Menu Follow the operation flow shown below to operate the self diagnosis Menu and access the Cleaning Menu 2 Press Next key or Back key in the operation panel to scroll through the menu Then press Enter key to confirm the menu option displayed The button presses required to enter the Cleaning Menu from the start of the self diagnosis menu are Next Next Enter Previous menu Enter ay Check Test __ Test Menu Cancel key Next menu Previous menu
56. cccecececececucecscscecseencrcnsescsesesesesescs 47 3 6 4 Loading Media for Printing cccccccecccccecscscececescucescscscssssceceseseusesesens 49 20 DTG M Series User Guide Initial Setup amp Basic Operations 3 6 5 3 6 6 3 6 7 3 6 8 3 6 9 CHECKT OM CUEN E EEEE 51 Performing a Nozzle Check Test PINU arrassar aC CRNE 53 Examining a Nozzle Check Test Print cccccccecececececscecececseeeeeeeeeeeetess 55 Bi Directional Bi D Adjustment ccccccececececececececececesecesesesesesesesess 56 Installing amp Using Printer DIIVerS onnenn eE EAEE EEE T 66 21 Initial Setup amp Basic Operations DTG M Series User Guide 3 1 Introduction This chapter provides information on the initial setup and basic operation of the M2 Printer It is highly recommended that the initial setup of the printer be performed by a DTG trained amp authorized technician Damage caused by incorrect setup will not be warrantied Initial setup should be undertaken in the following order 1 Position the printer refer to 3 3 Choosing a Place for the Printer p 25 2 Remove packaging materials L amp 3 6 1 Removal of Shipping Tape p 43 3 Load colour inks before power is applied to the printer L amp 3 6 2 Initial Ink Fill Process Colours p 44 4 Load white ink L amp 3 6 3 Initial Ink Fill Process White p 47 Load media for printing K 3 6 4 Loading Media for Printing p 49 3 2 Before you Get Started 3 2 1 Commi
57. d contact your authorized DTG Dealer 9 Make sure to use only the specified power supply AC 100 V 120 V or AC 220 V 240 V If the power supply other than the specified voltage is used it could cause an electric shock and fire 10 Take power for the plotter directly from the power socket AC 100 V 120 V or AC 220 V 240 V Do not use complex multiple plugs on the same socket This could generate heat and might cause fire 11 Make sure that the following is performed before parts replacement e Turn off the power to the printer e Remove the power cable from the power outlet Not doing so may cause electric shock or damage to the electric circuit e Unplug the cables connected to the printer Failure to do so could result in damage to the printer Safety Instructions DTG M Series User Guide A CAUTION 10 11 12 13 14 15 Pay attention to the following when handling the power cable e Do not do anything forcefully e g pull bend twist to the power cable e Do not place heavy objects on the power cable e Do not route the power cable near heat sources Pay attention to the following points while handling the power supply plug Not going so may resultin electrical shock or fire e Make sure that the power cable plug is not contaminated by any foreign substances such as dust etc e Make sure that the power plug is correctly connected to the power socket Pay attention when handling inks so that ink
58. de Product Overview Function WIMS stirrer power This indicator is BLUE during standby and RED when the printer is active This indicator is an integral part of the WIMS power plug WIMS stirrer This assembly stirs the white ink by rotating the stirrer paddle clockwise for approximately 10 seconds and then anti clockwise for approximately 10 seconds This is repeated while the unit is active WIMS pump This assembly circulates the white ink by peristaltic action to prevent the heavy white pigment from settling in the pipes and bulk container WIMS Mode button This button has two functions In normal operating mode it will over ride all settings and force the pump and stirrer to operate continuously This mode is entered into and cancelled by pressing and holding the button for more than three seconds Diagnostic mode is entered by pressing the button whilst power is being applied to the WIMS WIMS status light GREEN indicates that WIMS has operated for a total of less than 1500 hours AMBER indicates that WIMS has operated for more than 1500 but less than 1700 hours RED indicates that WIMS has operated for more than 1900 hours and that the peristaltic pump tube should be replaced as soon as possible WIMS rest setting This selects the length of time in segments of one hour for which the WIMS will be at rest between stirring and circulating the ink WIMS stir setting This selects the length of time in two minute segments for
59. de which will need to be poured out Ensure the container is empty amp clean 47 Initial Setup amp Basic Operations DTG M Series User Guide 8 Fill the container with DTG white ink to just below the curve at the top of the container as shown 9 Now screw the container back up to the lid To do this simply hold the lid firmly and screw the container up into the lid Double check that all tube clamps are in the open position and all connectors are firmly joined 10 Switch the printer on in accordance with the instructions in Section 3 5 1 Switching the Printer ON p 29 11 Observe the white ink flowing through the tubing when it begins to flow back into the white ink tank the white ink system is charged and the dampers and head can now be filled by doing head cleans 48 DTG M Series User Guide Initial Setup amp Basic Operations 12 Perform a head clean in accordance with the instructions in Section 3 5 5 Performing a Head Clean from the Operation Panel p 41 and then follow the instructions in Section 3 6 4 below regarding the loading of media and doing nozzle test prints 3 6 4 Loading Media for Printing 1 Pull the platen tray forwards to allow easy access to the platen as shown Then remove the platen from the platen tray and place on a firm level surface If you are using paper for test printing purposes lightly spray the platen surface with spray tack adhesive Be sure not to use the spray close
60. device e Locate the sprayer area in a well ventilated area Set the heat press for 170 C 340 F e Inhumid environments it is often beneficial to pre press the shirt using the parchment paper as a barrier from the press for 10 to 15 seconds prior to applying the pretreatment This removes some of the water naturally trapped in the fibers e Using the spraying system spray the underbase pre treatment evenly on the area that is to be printed The recommended coverage is about 20g to 25g 0 7 oz to 0 9 oz fora 14 x 17 printing area e Set your sprayer for medium coverage This is normally the setting between no liquid being sprayed and the maximum available e Prime the sprayer for a few seconds by spraying into a large cup but not on to the shirt area This helps prevent larger drops that occur when the sprayer is starting up 82 DTG M Series User Guide Printing on Textiles e Keep the sprayer about 12 inches 0 3 meters from the shirt and begin spraying from the top to the bottom in a left to right and then reverse right to left motion without ever turning off the sprayer e Itis good practice to allow the sprayer to go beyond the edges of the shirt before beginning or reversing direction This prevents more pretreatment from being deposited on the shirt during the direction change e Ifall settings are correct you should dispense the proper amount of pretreatment solution in about 15 seconds TIP If you are print
61. dium dryer temperature 4 7 Cancelling a Print Job 4 7 1 Introduction On rare occasions you may find you cannot get your printer to print Check the following to rectify the problem e Is the printer in the ready state when you send the print command e Is there a message on the Control Panel LCD Display or an indicator light on the Control Panel e Is there a problem with the file you are printing from 86 DTG M Series User Guide Printing on Textiles 4 7 2 Cancelling the Print Job It may be best to cancel the print job and start again As with any inkjet printer it is sometimes difficult to stop a print job with the DTG M2 once you have set it in motion 1 Firstly press the Emergency Stop button on the front of the printer this will immediately cut power to the printer amp stop the print job D Press the Power key to return the Control Panel to an off state n Open the Top Cover of the printer and gently slide the Carriage Assembly to the right until it clicks into it s home position on the Capping Station 4 Cancel clear the print job from the RIP and or the Windows Print Queue CAUTION Do not allow the Carriage assembly to remain out of the capping station for longer than two or three minutes Failure to do so will result in possible blockage of print nozzles due to ink drying This may result in irreversible damage to the print head requiring print head replacement 4 7 3 Re st
62. does not get into the eyes or spill on your skin If the ink does get into eyes or onto skin immediately wash the affected area with water The inks may cause mild skin irritation and or inflammation of the eyes Consult with medical personnel in the case of any adverse reaction Be careful to ensure that fingers are not caught in the opening when lifting and closing the top cover of the printer Do not use strong solvents such as thinners benzene or alcohol on the printer These products may damage the paint on the printer Take care that moisture does not enter the printer There is a risk of a short circuit of the electrical circuit s within the printer if this occurs Ensure that the printer is always kept in a horizontal position even whilst it is being lifted or moved Do not leave the printer on a slanted surface Do not leave the printer upside down Doing so may cause ink leakage and or trouble that cannot be restored as the printer is originally assembled in the factory with a high accuracy of 1 100 mm Ensure all packing materials are removed from the printer before lifting from it s crate If the printer is lifted with materials attached it may slip from the hands and be damaged Assembling and disassembling of the printer are possible only for the parts that disassembling procedures are shown in this manual and should be undertaken only by DTG authorized and trained professionals Do not disassemble any frame parts or p
63. duct Indicates useful tips for operating or understanding the equipment or getting the best performance from your equipment Indicates reference pages in this manual DTG M Series User Guide Table of Contents GENERAL TABLE OF CONTENTS vi DTG M Series User Guide Table of Contents 1 Safety Instructions socccessvcssasescdvssececscantsaceceses L LE IPO GLU CUO iea ae oeteacaceaesiacuatigsdseaie ite sean eee 2 1 2 Warnings Cautions and Notes ccccccecceecesceseeseeseeseeseeseesessesees 2 1 3 Important Safety INStrUCTIONS cece eeccescesceseeseeeeesseeseuseesensees 3 1 4 Warning Label types and M aNningS cccceccesceseesceseeseesesseesesees 6 1 4 1 Handling the Warning Labels ccccccccececececcccececeeesecesecececeesececesersetes 6 TAD Locations OF Warning LGD CIS iii inserts i AAA 7 vil DTG M Series User Guide Table of Contents 2 Product OVELVICW ccccccccccccccccccscccccccssssssseee Dias WACO GIG ON ierre eE EAEE ENE E AEEA 9 22 WCAC S ee sceraeataeuecesearucsseeonwnssceanmas ate E S A 9 2 2 1 High Resolution Image QUAITY cccececececececececececeececeseseseseseneueeeaeesess 9 2 2 2 INK Supply SYSTOIN ccc ccecececececececececeecececeseseseseseseseeeeeeeeeseseseseneseseaeesess 9 223 ODCrOtION EEn IMDIOVCINCN cae ae 9 2 2 4 Operability IMProVveMe Nb cccccccccccecececeeececececececeececseseseseseneueeeesesess 9 2 3 Pare Namesana FUNGON S arerin r n E R 10 Ze PLONE
64. e 9 Troubleshooting 10 Appendix Contents Explains types of warnings cautions and warnings labeled on the printer Explains the features part names and functions of the printer Explains the procedures for the initial setup amp basic operations of the printer Explains the procedures of preparation for amp printing to textiles with the printer Explains daily and other periodical maintenance of the printer Explains troubles that may occur when using the printer and how to solve them Printer specifications DTG M Series User Guide About This Manual C Document Change History This version of the document replaces and obsoletes all previous versions The following table describes the most recent changes Revision Date Summary of Changes 7 March 2013 Include C Document Change History p iv 7 March 2013 Update 7 1 3 Printer physical specifications p 151 to include Internal Power Supply Fuse specifications 30 June 2012 Initial Release About This Manual DTG M Series User Guide D Manual Notation The following symbols are used in this manual for easier understanding of the information Symbol Meaning Must be followed carefully to avoid death or serious bodily Ad WARNING injury or catastrophic damage to your equipment Must be observed to avoid slight or moderate bodily injury or Ad CAUTION damage to your equipment Contains important information and useful tips on the operation NOTE of the pro
65. e Printer OFF p 31 K 3 5 1 Switching the Printer ON p 29 Troubleshooting DTG M Series User Guide TABLE 6 8 CHECK ITEMS AND ACTIONS FOR INITIAL OPERATION PROBLEMS Symptom Though initial charge has started ink does not reach head Though Ink reaches head ink is not discharged from head Check Item 1 Are tube clamps on ink tubes properly released Is capping position appropriate Ink is not discharged 1 Are damper though ink charge is finished Machine makes no operations after turned ON assembly ink tube damper connectors K Y M C manifold tube connectors securely tightened Is O ring properly installed Does shield part of damper assembly have air leak Is waste ink tube from ink system assembly bent blocked kinked Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and check if the same message appears 130 Action Release tube roller clamps from ink tubes If ink inflow is confirmed execute initial ink charge Check damper and manifold assemblies If ink inflow is confirmed execute initial ink charge Replace damper assembly and check if cleaning operation causes ink inflow If ink inflow is confirmed execute initial ink charge Check for and release kink bend in waste tube from ink system assembly via waste ink compartment If ink inflow is confirmed execute in
66. e The installer should start Depending you re your PC settings the installer may not automatically start If the installation does not automatically start execute Setup exe from the CD 5 Select the model RJ 901C and click Install If you click Cancel the printer driver installation will be cancelled _ MUTOH RJ 900 SeriesPrinter driver Windows2000 XP Vista RJ 900 Series RJ 900 SeriesPrinter driver is set up Please choose setup classification Printer driver A A RJ 901C RJ 900C RJ 900PRO Install l DTG M Series User Guide Initial Setup amp Basic Operations e The display will move to the next screen 6 Click the installation of a driver check box and click Next MUTOH RJ 901CPrinter driver Windows2000 XP Vi l Install Please choose installation classification MV Installation of a driver APrinter driver to do printing more than the application and application are installed Installation of a status monitor The application of watching the condition of printer is installed The addition of a driver Aprinter driver is added The addition of a port The port of the place of the printing is added Cance S lt lt Back B Nest e The display will move to the next screen 7 The license agreement for the driver software will display a Ifyou agree to the written contents click Agree e The display will move to the
67. e USB cable communication with using another PC on hand Does the same error Communication error occur even if may be caused by an interface cable is open circuit in interface changed cable or too long cable length Use cables compliant with USB 2 0 Hi Speed standard Printer driver may _ Update printer driver be defective Installing the Printer Driver for USB connection p 71 Contact your authorized DTG Distributor or Technician for further assistance 24 Printing position is Are settings from RIP Check RIP software LS refer to incorrect software correct settings RIP software user guide Printer driver may _ Update printer driver LS 3 6 9 2 be defective Installing the Printer Driver for USB connection p 71 Contact your authorized DTG Distributor or Technician for further assistance 143 Troubleshooting DTG M Series User Guide TABLE 6 9 SYMPTOMS CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS No Symptom Check Item Action Reference Some data are not 1 Turn machine OFF K amp 3 5 2 printed Disconnect mains Switching the power wait 5 Printer OFF minutes p 31 Some data prints as Turn it ON again and TS 3 5 1 garbage check if symptom is Switching the repeated Printer ON p 29 Re start RIP program LS refer to computer RIP software user guide computer user guide Printer driver may Update printer driver K amp S 3 6 9 2 be defective Installing the Prin
68. e available messages are as follows a Message type Contents Reference Operation status __ Displayed when the machine is operating T amp S 6 2 1 normally Operation Status p 115 Error with Displayed when an abnormal condition occurs LE 6 2 2 message during normal operation Errors with Message p 116 Command error Displayed when an abnormal condition occurs K 6 2 4 during analysis of PC commands Command Errors p 119 Error requiring Displayed when a serious error critical to the TS 6 2 5 reboot machine operation occurs Errors Requiring Reboot p 120 Data error Displayed when a data communication error LS 6 2 3 Data occurs between PC and the machine Errors p 118 TABLE 6 1 ERROR MESSAGE TYPE 114 DTG M Series User Guide Troubleshooting 6 2 1 Operation Status This section describes the message contents check items and recovery actions for normal operation TABLE 6 2 EVENTS AND CHECK ITEMS FOR OPERATION STATUS MESSAGES No Message Event Check item Action Reference Symptom Cover open Error on 1 Turn machine OFF If the message 3 5 2 panel display Disconnect mains appears Contact Switching printer will power wait 5 your authorized DTG the Printer not print minutes Distributor or OFF p 31 Technician for LS 3 5 1 Turn it ON again re ae further assistance Switching and check if the Same e Ae the Printer 6 ON p 29 appears Set media Error on Turn machine If the message
69. e capacitor discharges may cause electric shock or death When connecting or removing an FFC type cable on a main board assembly connector make sure to connect or remove the cable perpendicular to the connector Connecting or removing at a slant may damage break or short circuit the inner terminal of the connector and may damage the components on the board When connecting or removing an FFC type cable on the CR board assembly connector make sure to connect or remove the cable perpendicular to the connector Connecting or removing at a slant angle may damage break or short circuit the inner terminal of the connector That may damage the components on the board Make sure there is sufficient space around the printer when performing maintenance work Maintenance must be done by more than two person for the following work e When disassembling or reassembling the product and the optional stand e When packing the printer for transportation Safety Instructions DTG M Series User Guide 1 4 Warning Label types and meanings The handling attachment locations and types of warning labels are explained below Warning labels are attached to areas where care should be taken Read and understand the positions and contents thoroughly before maintenance operation 1 4 1 Handling the Warning Labels Make sure to note the following when handling the warning labels 1 Make sure that all warning labels can be recognized If text or illustrations canno
70. e garment Thoroughly read this manual ask questions of your DTG Technician or Distributor talk to other users see various internet forums Be prepared to ruin a few shirts Be realistic about deadlines when accepting orders and allow yourself sufficient time and perhaps a couple of extra garments to complete the order ZZ DTG M Series User Guide Initial Setup amp Basic Operations Upper A Front a Right M FIGURE 3 1 PRINTER ORIENTATION Lower Top Cover Lid LCD and keypad A A Bulk ink a system M a Sa WI K d KE Emergency stop md Pressure reset and status light Bed up down Waste ink Media access tray l FIGURE 3 2 PRINTER FRONT Bed Load eject SECTION PARTS buttons amp status light 23 Initial Setup amp Basic Operations DTG M Series User Guide A Media tray N a aJ Mains PO inlet WIMS unit Pump and stirrer Colour ink bottles Optical i sensor Waste ink af Ethernet FIGURE 3 3 PRINTER REAR access and USB SECTION PARTS Pressure reset and status light 24 DTG M Series User Guide Initial Setup amp Basic Operations 3 3 Choosing a Place for the Printer PN ARN G me e Donot place the printer in a location under the following conditions Doing so may cause the product to fall over become damaged or cause Serious injury o Unstable or shaky surfaces o Slippery slanted or angled surfaces o Locations that are subject to vibration from other prod
71. e some of the excess lint from the garment Pressing the garment can also help to contain excess lint White or light coloured garments which do not need white ink require no further preparation Dark fabric and some colours require a pre treatment process The pre treat underbase forms a special receptive surface for the white ink to adhere to POOR PRE TREAT POOR PRINT QUALITY Application of the pretreatment solution is key to obtaining white opacity and ink adhesion to the fabric Safety Please refer to the supplied MSDS sheet prior to use of this product This product can be used safely when used as directed and when applicable safety precautions are followed Equipment needed for proper pretreatment solution application e Respirator disposable face mask which removes 95 of airborne particulates 3M Model 8210 or similar e Foam Roller the type used for painting optional e Wide Bristle paint brush optional e Liquid Mistifier airbrush air pump sprayer fine mist power sprayer such as Wagner Power Sprayer Model HVLP e T shirt Press e Parchment Paper also named Quillon paper Recommended procedure e The following procedure will help ensure consistent quality and performance of the White Ink e Agitate or shake the pretreatment solution prior to filling your sprayer Locate the sprayer area in a different room than your printer s Overspray can find its way into the printer and potentially damage the
72. eck if the Same message appears Command border exception TLB exception load or command fetch error Abnormal condition in command border Or TLB exception in data load or command fetch Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and check if the Same message appears Data border exception TLB exception store error Abnormal condition in data border Or TLB exception in data storing Address exception error load or command fetch Address error in command load or fetch Address exception error store Address error in saving process 121 Action If the message appears Contact your authorized DTG Distributor or Technician for further assistance If the message appears Contact your authorized DTG Distributor or Technician for further assistance Troubleshooting Reference T83 5 2 Switching the Printer OFF p 31 LS 3 5 1 Switching the Printer ON p 29 1 amp 3 5 2 Switching the Printer OFF p 31 K 3 5 1 Switching the Printer ON p 29 Troubleshooting DTG M Series User Guide TABLE 6 6 SYMPTOMS AND CHECK ITEMS FOR CPU SYSTEM SERIOUS ERRORS No Message E 016 error CPU Err 06 E 016 error CPU Err 07 E 016 error CPU Err 09 E 016 error CPU Err 10 E 016 error CPU Err 11 E 016 error CPU Err 08 Event Symptom Address exception error command fetch Address error in c
73. ector kit and re connect the connector cap 10 Repeat steps 7 9 for each of the remaining ink colours 11 Ink can be charged through to the dampers amp print head by turning the printer on L amp 3 5 1 Switching the Printer ON p 29 and X 3 5 5 Performing a Head Clean from the Operation Panel p 41 DTG M Series User Guide Initial Setup amp Basic Operations 3 6 3 Initial Ink Fill Process White No tools are required for this procedure Use protective gloves to avoid stained fingers 1 Ensure that all tube clamps are in the open position as shown wheel at the wide end 2 Ensure that the printer is switched off L amp 3 5 2 Switching the Printer OFF p 31 Switching the Printer OFF 3 Locate the white ink feed and return tubes as shown they will be connected to ensure that there is shipping liquid in the lines during transportation amp prior to commissioning of the printer Disconnect them and join them to the white ink tank as shown 4 Switch the on the power to the printer as described in Section 3 5 1 Switching the Printer ON p 29 5 This will supply power to the WIMS system allowing any shipping fluid in the ink lines to circulate back to the white ink container 6 After several minutes again remove power from the printer to stop the WIMS circulation 7 Unscrew the white ink container lid by holding the lid and rotating the container There will be a small quantity of shipping fluid insi
74. eee er 2 1 2 Warnings Cautions and Notes ccccccccceecesceseeseeseeseeceeseuseeseeees 2 1 3 Important Safety Instructions 0 0 0 ccc ceccesceseeseesseeseeseeseesensensees 3 1 4 Warning Label types and meanings ccccescesceseeseeseeseeseeseeseeees 6 1 4 1 Handling the Warning Labels ccccccccececcecececeeecececececeecesecsesesenenenees 6 14 2 LOCH ONS OF Warning LGD CI S ications AEAEE 7 Safety Instructions DTG M Series User Guide 1 1 Introduction This chapter explains the meaning of safety terms for personnel who install operate or maintain this equipment important safety instructions and the warning labels attached to the equipment NG RN m Make sure to follow all instructions and warnings on this manual when installing operating or maintaining the equipment 1 2 Warnings Cautions and Notes Safety terms in this manual and the contents of warning labels attached to the printer are categorized into the following three types depending on the degree of risk or the scale of accident Read the following explanations carefully and follow the instructions in this manual Safety Terms Details warned Must be followed carefully to avoid death or serious bodily injury Must be observed to avoid slight or moderate bodily injury or Ad CAUTION damage to whole or part of the product Contains important information and useful tips on the operation of NOTE the product TABLE 1 1 SAFETY TERMS DTG
75. el of cleaning fluid in each of the CMYK and white in containers top up as necessary 110 DTG M Series User Guide Care amp Maintenance Executing several consecutive Ink Charges may trigger the printer s internal waste ink counter This is a self protection mechanism to help remind the user to monitor amp empty the waste ink container If the waste ink counter is triggered during an Ink Charge it will be evidenced by the printer appearing to freeze during the Ink Charge it will display Charging on the display panel without the printer pump running for 30 seconds or more To reset the internal waste counter it will be necessary to power the printer off 83 5 2 Switching the Printer OFF p 31 and then restart it in Normal mode K 3 5 1 Switching the Printer ON p 29 If itis necessary to continue the ink charge process again turn the printer off and restart it in the Self Diagnosis mode KF 5 5 1 1 Accessing the Self Diagnosis Menu p 97 Refer to K amp 3 6 Initial Setup p 43 for directions and instructions for re loading inks to the printer 111 Care amp Maintenance DTG M Series User Guide 5 7 Transportation of Printer This section describes how to transport the printer Before transporting the printer you must package it in the same manner as it was delivered using protective materials and packaging materials so that the printer will not be subject to excessive impact and vibrations during the t
76. eneueeeeeesess 43 3 6 2 Initial Ink Fill Process COLOUSS ccccccecescecececececececesececececeseseteeateees 44 363 Initial INk Fill Process WAIE ccccccesececececucucscecscecsecrencncscscscseseseuce 47 DTG M Series User Guide Table of Contents 3 6 4 3 6 5 3 6 6 3 6 7 3 6 8 3 6 9 POGGING Medid TOFTIR GING iinn nnen 49 RECKON EE I EE EON E REI 51 Performing a Nozzle Check Test Print ccccececececececececccvecesesesesenenees 53 Examining a Nozzle Check Test Print ccccccececececececececcecececesesesesenees 55 Bi Directional Bi D Adjustment seeseesseeeensenssresresessessesresresreeresees 56 Installing amp Using Printer Drivers cccccecececececccececececeecececeseseeesenenees 66 DTG M Series User Guide Table of Contents 4 Printing on Textiles with the DTG M2 78 AeA MWCO AUCTION serren EAER 79 A2 Prepare FOUN NIMS Ci ersen E 79 43 Garment PreparatiON sisirin aia eai 82 4 4 Load Garment to Platen Platen to Printer c ccc ceceeceeceeeeeee 85 4 4 1 Put the garment onto the PIATEN ccccccccececececcevececeseseseneseueeeesesess 85 4 4 2 Adjust Printing Bed Height Move Platen to the Top of Page position85 4 5 Print Your MINAS C we passives ata tora ancncs duds tetabtedvantiutaseiaibedaceiaataveiaiedicaies 85 AG POSE GIMUNG sererai nann nE ES 86 Ar CNC CCDE aP PrInEJO Demers ee a 86 7 T OG OT E eee 86 4 7 2 Cancelling the Print JOD ccccccccccceve
77. er or not the printer is ready to receive a print job Sending a print when either LED is not green will result in a failed print job Product Overview DTG M Series User Guide 2 3 Part Names and Functions Part names and functions are explained in this section For the directions described in this document refer to the following orientation figure Upper gt Rear Front Right FIGURE 2 1 PRINTER ORIENTATION Lower 10 DTG M Series User Guide Product Overview 2 3 1 Front Section LCD and keypad j f WIMS amp A L Bulk ink gt a system a P par Ta ite J Emergency stop ad Pressure reset and status light Bed up down buttons amp status light Waste ink Media access tray Bed Load eject FIGURE 2 2 PRINTER buttons amp FRONT SECTION PARTS status light 11 Product Overview DTG M Series User Guide Name Function Emergency stop This button removes mains power from the printer in an emergency Bed UP button This button causes the motorised bed to move upwards and decrease the gap between the print head and media Bed DOWN button This button causes the motorised bed to move downwards and increase the gap between the print head and media Bed STATUS light This solid state lamp indicates the status of the bed height and it s relation to the head safety beam GREEN indicates that the media is at or lower than the optimum print height RED indicates that the media i
78. es User Guide TABLE 6 9 SYMPTOMS CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS No Symptom Check Item Action Reference 13 6 Check cleaning wiper Clean the cleaning wiper KF 5 4 3 condition in accordance with Cleaning the Section 5 4 3 Cleaning Wiper and 14 the Wiper and Head Head Cap Cap p 93 After cleaning p 93 15 the cleaning wiper TS 3 5 5 perform cleaning twice Performing a consecutively Head Clean from the Operation Panel p 41 If cleaning wiper is sticky with ink replace it with a new one Is nozzle face Check wiper installation wiped rubbed condition and secure it correctly correctly Is waste ink tube Check for and release TS 5 5 1 from ink system kink bend in waste tube Powerful assembly bent from ink system Head blocked kinked assembly via waste ink Cleaning p 97 compartment and check if cleaning operation causes ink inflow If ink inflow is confirmed execute initial ink charge Does residual ink Clean head as follows KF 3 5 5 collect on print head Performing a assembly or in EAEAN Head Clean nozzles Perform initial ink from the charge Operation Check printouts again Panel p 41 I 5 5 1 Powerful Head Cleaning p 97 If the symptom persists Contact your authorized DTG Distributor or Technician for further assistance 138 DTG M Series User Guide Troubleshooting TABLE 6 9 SYMPTOMS CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS No Symptom Chec
79. he parameter value If held down for 2 seconds or more starts cleaning the printer head 3 Cancel key During printing Terminates Returns to the previous menu printing forcibly and deletes 1 file hierarchy Changed parameter of remaining data values are disabled During reception analysis Changes the setup menu display Deletes the data that has been status to normal status already received analysed and ignores 1 file of data received after that 4 Back key DO NOT USE except to toggle Roll Changes the menu in reverse Lamp below to Green order Next key DO NOT USE Changes the menu in forward order A key DO NOT USE Changes the setting value in the forward direction Increases the value when inputting values V key Changes the setting value in the reverse direction Decreases the value when inputting values Power key Power key Turns Turns the printer on and off Turns the printer on and off on and off Turns Turns the printer on and off Turns the printer on and off on and off Cleaning key a 2 4 OPERATION KEYS FUNCTIONS 17 Product Overview DTG M Series User Guide 2 3 4 No 2 LCD Monitor and Status Lamps Name Color Status Function Green The printer is switched on Blinking An error has occurred Error content will be displayed on the LCD monitor The printer is switched off Blinking The printer is receiving data The printer is not
80. he RIP Processor Requires a PC based on Quad Core 2 2 GHz technology or higher processor Operating System Microsoft Windows XP or later Hard Disk Hard Drive with SATA interface and 100 GB free disk space Monitor SVGA or better with resolution of 800 x 600 or better 16 Bits or more color support recommended 28 DTG M Series User Guide Initial Setup amp Basic Operations 3 5 Basic Operations Some basic printer operations are described here as they are referred to in the Initial Setup instructions 3 5 1 Switching the Printer ON rn e Be sure to use the power cable supplied with the printer If incorrect power cables are used electric shock or fire may result e Do not use a power cable that is damaged To do so could result in electric shock or fire 1 Ensure that the emergency stop is engaged by pressing hard on the red cap 2 Plug the supplied mains cord into the socket at the rear of the printer CAV ON LL Pay attention to the following when handling the power cable e Do not do anything forcefully e g pull bend twist on the power cable e Do not place heavy objects on the power cable e Do not route the power cable near heat sources 3 Failure to remove the shipping tape before powering up the printer may result in catastrophic damage to the printer drive mechanism 4 Plug the other end of the power cord into the wall socket and turn ON 5 Rotate the red cap of the emergency stop
81. he driver starts installing 73 Initial Setup amp Basic Operations DTG M Series User Guide MUTOH BJ 301CPrinter driver NT 4 0 7200074P Install tis under installation Please wait for a while Under a setup of a printer driver e When the installation of the driver has completed the next screen is displayed 8 Click End MUTOH RJ 901CPrinter driver Install Installation was completed Please connect a USB cable to a printer and a computer after the end of an setup and turn on a printer e The printer driver installation is completed 9 Turn ON the power to the printer KF 3 5 1 Switching the Printer ON p 29 10 Connect the printer to your PC with the USB interface cable L amp 3 5 3 Connecting the Printer to the PC p 32 11 Insert the printer driver CD into the CD drive of your PC The Found New Hardware wizard will start 12 Click Next 74 DTG M Series User Guide Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install a device driver for a hardware device To continue click Hert e The display moves to the next screen Initial Setup amp Basic Operations 13 Select Search for a suitable driver for my device recommended and click Next Install the printer driver as shown in the procedure even if the display shows Unknown device Found New Hardware Wizard ij Install
82. he hardware vendor for software that has passed Windows Logo testing Continue Anyway 16 Click Finish the printer driver installation is now complete 77 Printing on Textiles DTG M Series User Guide 4 Printing on Textiles with the DTG M2 AL MANO CUCU Olite savant cestnlenarssevetassaveanasereveacancatennsv esas savdamanenemersiant 79 4 2 Prepare Your IMAG C sinisiin a 79 45 Garment Prepara ON serren arrr aA 82 4 4 Load Garment to Platen Platen to Printer sssssssssssssssssesesene 85 441 Pu uttheoarmentopto INC PIGLEN ioien 85 4 4 2 Adjust Printing Bed Height Move Platen to the Top of Page position 85 AS Paine YOUN NAG C aere E 85 BO PO CPAM WS anane a E 86 4 7 Cancelling a Print Job eeesesesessseeessesersersesesesrssnreseserrerereseseseeresrseses 86 APA ANCOGUC UON sisciidiicedededcucucnanusuadacccucducuducveneneceasaseueueasaseememeneeuaeuueeeusses 86 AFD CONGCHING TEPENE JOD wAsansasasa snes nanan nera EEEE 87 4 7 3 Re starting the Printer after Cancelling a Print JOD ccccccecececeevevess 87 78 DTG M Series User Guide Printing on Textiles 4 1 Introduction Printing on textile items with the DTG M2 is a very simple process involving five easy steps Create an image in any of your graphics programs Prepare a T shirt or other textile item for printing Load a T shirt or other textile item onto the printer Set up your image for printing with the RIP program eS w o e Pres
83. iage rail TABLE 6 12 SYMPTOMS CHECK ITEMS AND ACTIONS Check Item 1 Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and check if symptom is repeated Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and check if symptom is repeated Has waste fluid container been emptied daily Is flushing box clogged with dust dried ink 148 DTG M Series User Guide Reference If the symptom is T 3 5 2 repeated Contact your Switching authorized DTG the Printer Distributor or Technician OFF p 31 for further assistance TS 3 5 1 Switching the Printer ON p 29 If the symptom is 03 5 2 repeated Contact your Switching authorized DTG the Printer Distributor or Technician OFF p 31 for further assistance TS 3 5 1 Switching the Printer ON p 29 Empty waste fluid T 5 4 6 container Emptying the waste ink container p 96 Contact your authorized DTG Distributor or Technician for further assistance Remove dust TS 5 4 2 Cleaning the Flushing Tray p 92 Flush flushing box with cleaning solution Contact your authorized DTG Distributor or Technician for further assistance Contact your authorized DTG Distributor or Technician for further assistance DTG M Series User Guide Appendix 7 Appendix 7 1 Product Specifications cece ceccecceeceeseeseescuseeseeseeeseeseusenseasens 150 FL Mat DIG SO C
84. ing only a small image on the garment you can make a mask or stencil to place over the garment before spraying so that only the required print area of the garment receives the pre treatment This will save on pre treatment Following the application of the pretreatment solution and prior to heat pressing close examination of the garment s surface should show the appearance of fine droplets not unlike dew on grass A representation is shown below FIGURE 4 1 GOOD PRE TREATMENT After spraying the garment you can wipe with the foam roller uniformly and in one direction to get even coverage For best image quality drying the pretreated garment in a t shirt press using the parchment paper as a barrier from the press is preferred A minimum of 15 seconds up to a maximum of 60 seconds at the 170 C 3402F setting This causes the pre treat to bond the flattened fabric fibers down and produces an optimised surface for ink jet printing When the white ink comes into contact with the pre treat it causes a chemical reaction resulting in a rapid fixing of the ink Ensure sufficient pressure on the heat press to properly flatten the fibres of the fabric and provide a smooth even surface for printing Printing on Textiles DTG M Series User Guide Examples 1 Correct Application of Underbase A garment that has been properly pretreated printed and heat pressed will demonstrate strong white layer and color retention even after sever
85. inutes Distributor or Technician p 31 Turn it ON again and for further assistance TS 3 5 1 check if symptom is Switching the repeated Printer ON p 29 Missing dots in Perform cleaning TS 3 5 5 printing twice consecutively Performing a Head Clean from the Operation Panel p 41 Is ink tube filled with Perform initial ink Te 5 5 1 ink charge Powerful Head Cleaning p 97 Perform If the nozzle check Te 3 6 6 Print Nozzle Check patterns are printed Performing a of printer self correctly refer to the Nozzle Check diagnosis or Test action in check item No Test Print Print 4 p 53 If the symptom persists Contact your authorized DTG Distributor or Technician for further assistance 132 DTG M Series User Guide Troubleshooting TABLE 6 9 SYMPTOMS CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS No Symptom Check Item Action Reference Blocked nozzles or 1 Check cleaning wiper Clean the cleaning wiper L amp 5 4 3 ink drops not condition in accordance with Cleaning the eliminated even Section 5 4 3 Cleaning Wiper and after cleaning the Wiper and Head Head Cap Cap p 93 After cleaning p 93 the cleaning wiper perform cleaning twice consecutively If cleaning wiper is sticky with ink replace it with a new one Is nozzle face Check wiper installation wiped rubbed condition and secure it correctly correctly Does residual ink Clean head as follows TS 3 5 5 collect on pri
86. is either a blockage or an air pocket preventing the individual nozzle s from ejecting any ink FIGURE 3 6 NOZZLE TEST PRINT MISSING NOZZLES This print shows a misplaced deflected nozzle line which indicates that there is either a partial nozzle blockage or debris on the print head facet preventing the nozzle from ejecting ink ina Straight line Hl X 7 w a r FIGURE 3 7 NOZZLE TEST PRINT MISPLACED NOZZLES This print shows a line of missing nozzle prints which indicates that there is likely to be physical damage to the print head face possibly by the print head face striking the platen surface or the media which is preventing the affected nozzles from ejecting any ink ee FIGURE 3 8 NOZZLE TEST PRINT MISSING NOZZLE LINES 55 Initial Setup amp Basic Operations DTG M Series User Guide 3 6 8 Bi Directional Bi D Adjustment This menu option is used to align the head positions for Bi Directional printing that is to align the print position of each nozzle between the left CCW direction print pass of the print head and the right CW direction print pass of the print head This adjustment may be necessary if printed output particularly fine lines are blurry or appear as double lines Blurry prints or double lines may also result if the media height has not been set correctly Ensure that the media height is correctly set K 3 6 5 Checking media height p 51 3 6 8 1 Overview
87. ite tests to identify the optimal fusing conditions for their preferred fabrics and equipment set up Light coloured garments where you are not planning to print any white ink generally do not require any pre treatment process 4 4 Load Garment to Platen Platen to Printer 4 4 1 Put the garment onto the Platen Your authorized DTG Distributor will have supplied at least one platen on which to place garments other media for printing Please follow the directions provided by the supplier of your DTG M2 for the proper securing of the garment to the platen Flatten smooth out the printing surface Ensure that any excess garment is tucked out of the way 4 4 2 Adjust Printing Bed Height Move Platen to the Top of Page position Ls 3 6 4 Loading Media for Printing p 49 4 5 Print Your Image Refer to the manual for your RIP for detailed information on sending print information to the DTG M2 Checking PRINT QUALITY Print quality is an extremely important component of the printing process You can check the print quality by printing a Nozzle Check L amp 3 6 6 Performing a Nozzle Check Test Print p 53 Be aware that you will need to do a Head Cleaning e if any streaking appears in the print e ifsmall drops of ink get on the garment during a printing cycle e ifthe unit has been sitting for a few days e ifthe printing head brushes the garment TIP TS 3 5 5 Performing a Head Clean from the Operation Panel p 41 Severe he
88. itial ink charge Contact your authorized DTG Distributor or Technician for further assistance If the message appears Contact your authorized DTG Distributor or Technician for further assistance Reference K 3 6 2 Initial Ink Fill Process Colours p 44 LS 5 5 1 Powerful Head Cleaning p 97 TS 5 5 1 Powerful Head Cleaning p 97 LS 5 5 1 Powerful Head Cleaning p 97 TS 5 5 1 Powerful Head Cleaning p 97 T 3 5 2 Switching the Printer OFF p 31 TS 3 5 1 Switching the Printer ON p 29 DTG M Series User Guide Symptom After turned ON machine displays Initializing and resets itself Machine does not perform initialization Machine does not stop Operation panel accepts no inputs Machine prints nothing though it receives data Check Item 1 Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and check if symptom is repeated Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and check if symptom is repeated Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and check if symptom is repeated Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and check if symptom is repeated Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and check if symptom is repeated 131 TABLE 6 8 CHECK
89. k Item Action Reference 16 Mixed color lines are 1 Are Bi Directional Align Bi Directional TS 3 6 8 Bi not overlaid printing positions printing positions Directional aligned correctly Bi D Adjustment p 56 Turn machine OFF _ If the symptom is 3 5 2 Disconnect mains repeated Contact your Switching the power wait 5 authorized DTG Printer OFF minutes Distributor or Technician p 31 Turn it ON again and for further assistance LS 3 5 1 check if symptom is Switching the repeated Printer ON p 29 17 Black and other Turn machine OFF If the symptom is 03 5 2 colors do not align Disconnect mains repeated Contact your Switching the power wait 5 authorized DTG Printer OFF minutes Distributor or Technician p 31 Turn it ON again and for further assistance KF 3 5 1 check if symptom is Switching the repeated Printer ON p 29 18 White Ink layer is Had pre treatment Pre treatment TS 4 3 not thick enough been applied application is subjectto Garment properly sufficient the variables of the user Preparation pre treatment even amp userequipment Use p 82 Spray garment the guidelines provided pressed heavily within this manual to enough etc develop your own comfortable and successful method for pre treatment of garments for white ink printing 2 Are all white ink Perform Nozzle Check K 3 6 6 nozzles printing Test Print Performing a Nozzle Check Test Print p
90. ld be Menu Enter Reverse Enter 53 Initial Setup amp Basic Operations DTG M Series User Guide The printer will print a pattern which should resemble the picture below Each horizontal line represents the output from each of the nozzles There will be an identical pattern printed directly below this in white ink which will not be visible unless you print onto a clear sheet of film or thin metal plate As you can see from the picture each nozzle line is clear and horizontal with no gaps in the staggered pattern and no two nozzle lines of the same colour being on the same horizontal line N w P FIGURE 3 5 GOOD NOZZLE TEST PRINT TIP It is possible to perform nozzle test prints directly on to the platen surface as long as it is cleaned off immediately afterwards Nozzle prints done like this will allow the white output to be observed DTG M Series User Guide Initial Setup amp Basic Operations 3 6 7 Examining a Nozzle Check Test Print The Printer has the ability to do a nozzle test print which will indicate the integrity of the nozzle orifices Blocked nozzles will cause the printer to produce poor quality output Load a sheet of clean paper for printing in accordance with Section 3 6 4 Loading Media for Printing p 49 to do a nozzle test print and compare the results to the pictures below White ink is NOT shown here This print shows missing nozzle line which indicates that there
91. ll conclude this use consent contract henceforth this contract as follows about use of the plotter driver henceforth this software in which the second holds copyright The 1st article itis called a license the right of use consent and the following 1 The second permits a nonexclusive license Japan which uses this software to the first in addition the license said here this software specification the right used on the single or multiple computer connected to the single application plotter is said 2 Say either of reading to the momentary memory of a computer is used in this contract or reading into a hard disk 3 In the purpose slack data of the right of intangible property of this software by which the first was supplied to the first from the second and copyright and others the first shall not divert this to some Cancell S lt lt Back B e The display moves to the next screen 72 DTG M Series User Guide Initial Setup amp Basic Operations 6 Click USB MUTOH RJ 901CPrinter driver Windows2000 XP Vi Install Please choose connection port classification Network N USB U Cancel S e The display moves to the next screen 7 The driver and the ports that are to be installed are displayed Check the contents on the display and click Next Installation is started Installation of a driver Plotter Name MUTOH RJ 901C Port USB e T
92. minutes Distributor or OFF p 31 during Turn it ON again and Technician for Ve 3 5 1 printer check if the same further assistance Switching operation message appears the Printer Displayed if ON p 29 the difference between motor command value and feedback from encoder is large Abnormal condition in X encoder media feed amount X axis during printer operation Displayed if there is no feedback from encoder Time out condition in media feed amount X axis during printer operation Displayed if pressure roller does not reach the defined position 4 E071 error Overload 1 Turn machine OFF Ifthe message Kg 3 5 2 X Over condition in PF Disconnect mains appears Contact Switching current motor X axis power wait 5 your authorized DTG the Printer 125 Troubleshooting DTG M Series User Guide TABLE 6 7 SYMPTOMS AND CHECK ITEMS FOR SERIOUS MECHANICAL ERRORS No Message E079 error X2 overcurrent E 066 error Y motor E 068 error Y encoder Event Check item Action Symptom minutes Distributor or Turn it ON again and Technician for check if the same further assistance message appears during printer operation Abnormal condition in CR motor Y axis during printer operation Displayed if the difference between motor command value and feedback from encoder is large Abnormal condition in head travel distance Y axis during p
93. mperature range for your DTG M2 L amp 3 3 1 Installation Environment Requirements p 25 Dust is also an enemy of the DTG M2 and in fact any ink jet printer The working environment should be relatively dust free 5 6 2 Clean your DTG M2 Lint dust and pre treatment overspray can build up and interfere with not only the internal workings of the printer but also the operation of the printer bed Turn the printer off and clean all accessible surfaces of the printer with mild cleaner and a soft cloth do not spray the cleaner directly onto the printer rather onto the cloth to remove dust amp grime build up Ensure that any ink spills on or around the ink bottles in particular are cleaned immediately If spilled ink dries on the ink bottles specifically near the threads of the bottles or the lids then that dried ink can potentially flake amp transfer into the ink within the ink bottles Those flakes of ink can make their way through the ink tubing and block the dampers and or the print head 5 6 3 Avoid White Ink Separation White Ink is a water based titanium dioxide solution The titanium dioxide is ground into a fine powder and mixed with other binders to allow it to dry and adhere to the pre treated fabric Titanium dioxide is what gives the ink its bright white properties and this brightness gives the coloured ink layer a vibrant and rich colour White Ink Properties amp Maintenance Direct to Garment printers h
94. nditions occurs the machine follows the steps shown below before stopping its operation 1 Turn OFF the driving system power automatically 2 Flash all lamps in the operation panel and generate intermittent audible alarm 3 Display the applicable error message on the LCD The error can be cancelled by removing the error causes and restarting the machine 1 CPU system serious error TABLE 6 6 SYMPTOMS AND CHECK ITEMS FOR CPU SYSTEM SERIOUS ERRORS No Message Event Check item Action Reference Symptom E 001 error Standard DRAM 1 Turn machine If the message K 3 5 2 DRAM error OFF Disconnect appears Contact Switching Abnormal mains power your authorized DTG the Printer condition in wait 5 minutes Distributor or OFF p 31 standard Turn it ON again Technician for K 3 5 1 memory and check ifthe further assistance Switching mounted on Same message the Printer main board appears ON p 29 assembly 120 DTG M Series User Guide TABLE 6 6 SYMPTOMS AND CHECK ITEMS FOR CPU SYSTEM SERIOUS ERRORS No Message E 016 error CPU Err 00 3 E016 error CPU Err 02 E 016 error CPU Err 03 5 E016 error CPU Err 04 E 016 error CPU Err 05 Event Check item Symptom Interruption exception error Abnormal condition in interruption process 1 Check AC power supply and printer surrounding equipment Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and ch
95. next screen b Ifyou do not agree to the written contents click Cancel e The installation of the driver will be cancelled MUTOH RJ 901CPrinter driver Windows2000 XP Vi The license agreement about a plotter driver Avisitor henceforth the first and MUTOH INDUSTRIES Ltd henceforth the second shall conclude this use consent contract henceforth this contract as follows about use of the plotter driver henceforth this software in which the second holds copyright The 1st article itis called a license the right of use consent and the following 1 The second permits a nonexclusive license Japan which uses this software to the first in addition the license said here this software specification the right used on the single or multiple computer connected to the single application plotter is said 2 Say either of reading to the momentary memory of a computer is used in this contract or reading into a hard disk 3 In the purpose slack data of the right of intangible property of this software by which the first was supplied to the first from the second and copyright and others the first shall not divert this to some Cancell S lt lt Back B e The display will move to the next screen 67 Initial Setup amp Basic Operations DTG M Series User Guide 8 Click Network MUTOH RAJ 901CFrinter diver HT 4 07200074F Install Please choose connection port classific
96. nt head Cleanhead Performing a assembly or in Head Clean nozzles Perform initial ink from the charge Operation Check printouts again Pa e p 41 TS 5 5 1 Powerful Head Cleaning p 97 Is waste ink tube Check for and release K 5 5 1 from ink system kink bend in waste tube Powerful assembly bent from ink system Head blocked kinked assembly via waste ink Cleaning p 97 compartment and check if cleaning operation causes ink inflow If ink inflow is confirmed execute initial ink charge If the symptom persists Contact your authorized DTG Distributor or Technician for further assistance 133 Troubleshooting DTG M Series User Guide TABLE 6 9 SYMPTOMS CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS No Symptom Check Item Action Reference No printing 1 Follow check items and actions for symptom 3 Blocked nozzles or ink drops not eliminated even after cleaning above Particular color is missing 2 Are damper Check damper and assembly ink tube manifold assemblies damper connectors K Y M C manifold tube connectors securely tightened Is O ring properly installed Does shield part of Replace damper LS 5 5 1 damper assembly assembly and check if Powerful have air leak cleaning operation causes Head ink inflow Cleaning p 97 If ink inflow is confirmed execute initial ink charge If the symptom persists Contact your authorized DTG Distributor or Technician f
97. ntain the spray so that it does not contaminate the printer The spray station should be at least 5 metres 15 feet away from the DTG M2 with forced extraction of the pre treat vapours 107 Care amp Maintenance DTG M Series User Guide 5 6 8 Flushing the printer If the printer is to be left idle for a long period of time 1 2 weeks then you should flush the system with Cleaning Fluid No tools are required for this procedure Use protective gloves to avoid stained fingers Use recommended cleaning fluid ONLY The syringe amp tube adapter kit from maintenance kit and up to 3 litres of cleaning fluid will be required for this process 1 Discharge ink from ink lines 1 Perform CMYK ink discharge operation to discharge ink entirely from the ink paths as described here e Ensure that the printer is switched off L amp 3 5 2 Switching the Printer OFF p 31 e Loosen the lid from one of the colour ink containers to release the pressure No Part name e Locate the connector caps 4 on the 3 way joints for the C M Y amp K ink tubes located to the left of the CR board assembly cover e Remove the cap from the connector for the first ink colour that you wish to discharge e Pull the syringe plunger to fill the syringe with air e Connect the syringe amp tube adaptor kit to the un capped connector 108 DTG M Series User Guide Care amp Maintenance Gently depress the plunger on the syringe to pu
98. o or three minutes Failure to do so will result in possible blockage of print nozzles due to ink drying This may result in irreversible damage to the print head requiring print head replacement 94 DTG M Series User Guide Care amp Maintenance 5 4 5 Parking the Print Head This process allows the operator to park the print head in such a way that remedial work may be carried out in the capping station or upper carriage assembly without damaging the print head due to ink drying in the nozzles No tools are required for this procedure Use protective gloves to avoid stained fingers Use recommended cleaning fluid ONLY Absorbent paper towels and the sponge amp microfiber cloth from maintenance kit will be required for this process 1 Place a sponge from the cleaning kit onto the platen 2 Pour enough cleaning fluid onto the sponge until it becomes saturated 3 Place a piece of the white microfiber cloth from the cleaning kit over the top of the sponge 4 Unlock the carriage and slide it towards the left 5 Align the print head face to the cloth covered sponge No Part name Print head face Cloth covered Sponge Platen 6 Carefully raise the platen bed by pressing the bed UP button until the print head face is pressed lightly against the saturated sponge The sponge must be compressed to NO LESS than two thirds of its original height 95 Care amp Maintenance DTG M Series User Guide Do not allow
99. olding LOAD and EJECT buttons during power up in printer diagnostic mode the normal operation of the LOAD and EJECT buttons are suspended That is these buttons will not control the movement of the Media Tray They do however set the status of the printer If the LOAD button is pressed the Load Eject status light will change to green and the printer will think that media has been loaded If the EJECT button is pressed the light will display red and the printer will think that media is not loaded 62 DTG M Series User Guide Initial Setup amp Basic Operations 6 From the rear of the printer slowly pull the Media Tray towards the rear of the printer until the Media Sensor is triggered by the interrupter located on the base of the Media Tray as shown here Part name No 2 Media Tray 7 Press the LOAD button to set the printer to load mode The Load Eject status light should turn green 8 Follow the menu selection described above in Section 3 6 8 2 Accessing the Bi D Adjustment Menu p 57 to access the Bi D High1 utility 9 When Bi D High1 is displayed press the Enter key 10 Enter Print Start will be displayed press the Enter key again 11 Adjustment Print will display on the LCD screen and the test pattern will be printed 12 The platen will not eject after the test print has completed so manually pull the platen out to the front of the printer far enough that you can examine the test
100. om Check Item Action Reference Disengage the emergency KF 3 5 1 stop switch Switching the Printer ON p 29 Machine power cannot be turned ON 1 Is emergency stop switch engaged Te 3 5 1 Switching the Printer ON p 29 Is the power cord Connect the power cord connected to the to the socket at the rear socket at the rear of of the printer the printer LS 3 5 1 Switching the Printer ON p 29 Is the power cord Connect the power cord connected to the wall to the wall socket for socket for mains mains power Ensure power Is the mains mains power switch is power switch at wall ON socket ON Contact your authorized DTG Distributor or Technician for further assistance 2 Abnormal LCD operation no displays garbled characters Check power supply voltage AC110VAC or 220VAC depending on country K amp 3 5 2 Switching the Printer OFF Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and for further assistance If the display is still abnormal Contact your authorized DTG Distributor or Technician p 31 K 3 5 1 3 Initial ink charge not 1 available check if the same message appears Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and check if the same status 129 Contact your authorized DTG Distributor or Technician for further assistance Switching the Printer ON p 29 Kg 3 5 2 Switching th
101. ommand loading or storing Bus exception error load or store Bus error in command loading or storing System call exception error Abnormal condition in system call Break point exception error Abnormal condition in break point Reserved command exception error Abnormal condition in reserved command Coprocessor disabled exception error Abnormal condition in coprocessor Check item 1 Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and check if the Same message appears 122 Action If the message appears Contact your authorized DTG Distributor or Technician for further assistance Reference 183 5 2 Switching the Printer OFF p 31 LS 3 5 1 Switching the Printer ON p 29 DTG M Series User Guide TABLE 6 6 SYMPTOMS AND CHECK ITEMS FOR CPU SYSTEM SERIOUS ERRORS No Message E 016 error CPU Err 12 E 016 error CPU Err 13 E 016 error CPU Err 15 E 016 error CPU Err 22 CPU Err 32 E 016 error CPU Err 33 E 237 error Transfer memory E 129 error NVRAM E 016 error Event Symptom Arithmetic overflow exception error Overflow occurs Trap exception error Trap occurs Floating point exception error Abnormal condition in floating point process Watch exception error Abnormal condition in watch Watchdog time out exception error Time out in watchdog Abort error Process aborted
102. or further assistance 134 DTG M Series User Guide Troubleshooting TABLE 6 9 SYMPTOMS CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS No Symptom Check Item Action Reference Machine outputs all 1 Turn machine OFF If the symptom is T3 3 5 2 solid colour printing Disconnect mains repeated Contact your Switching the power wait 5 authorized DTG Printer OFF minutes Distributor or Technician p 31 Turn it ON again and for further assistance TS 3 5 1 check if symptom is Switching the repeated Printer ON p 29 7 Blocky printing Is working Use machine under TS 3 3 1 quality environment specified environment Installation Blocky image appropriate Environment g He Requirements printing p 25 9 CR line seems dotted 10 Missing lines in printed output no missing or ink crooking in step patterns in location Have you started Printing just after initial K 3 5 5 printing immediately charge may cause Performing a 1G 7G in Test after initial charge following symptoms Head Clean from the Operation Missing lines in print Panel p 41 Print Printed line blurs In such cases perform cleaning two or three times and check printout again If symptoms remain even after cleaning leave machine unused for 1 hour or more The perform cleaning again and check printout 3 Check cleaning wiper Clean the cleaning wiper KF 5 4 3 condition in accordance with Cleaning the Section 5 4 3
103. ot set Media set Adjustment Print Adjustment printing Finish printing Previous menu 3 BiD PG1 O Next menu S Previous menu BiD END Next menu Previous menu 1 pulse 1 2880 inch increments 65 Initial Setup amp Basic Operations DTG M Series User Guide 3 6 9 Installing amp Using Printer Drivers A printer driver is a piece of software that converts the data to be printed to the form specific to a printer and it is usually supplied with a new printing device In the case of the DTG M2 you will have been supplied with a RIP software which also converts the data from an image that you wish to print into a form that the printer will understand In most cases you will not have need to use the native driver for the printer as the RIP will handle the printing process There may however be occasions where you have need to by pass the RIP software for test printing purposes The Driver installation instructions are provided here for that purpose 3 6 9 1 Installing the Printer Driver for network connection 1 The printer should be connected to the network before installing the printer driver L amp 3 5 3 1 Connecting Ethernet network interface cable p 32 2 Switch the printer on in accordance with the instructions in Section 3 5 1 Switching the Printer ON p 29 3 Turn on your PC 4 Ensure that your PC boots up correctly then insert the printer driver CD into the CD drive on your PC
104. p 41 TS 5 5 1 Powerful Head Cleaning p 97 DTG M Series User Guide Troubleshooting TABLE 6 9 SYMPTOMS CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS No Symptom Check Item Action Reference Printout borders Does powerful Perform powerful TS 5 5 1 blur cleaning correct cleaning twice Powerful symptom consecutively Head Cleaning p 97 Is the media height Set the media height LS 3 6 5 set correctly Checking media height p 51 If the symptom persists Contact your authorized DTG Distributor or Technician for further assistance 13 Many satellites Is working Use machine under TS 3 3 1 Unnecessary dots environment specified environment Installation appropriate Environment Requirements p 25 Rough edges on 14 printout 15 Is CMYK ink pressure Ensure all ink bottle lids Uneven lines sufficient Is ink are secured tightly printed with stains pressure alarm sounding Does powerful Perform powerful Le 5 5 1 cleaning correct cleaning twice Powerful symptom consecutively Head Cleaning p 97 Perform test If nozzle check patterns L amp 3 6 6 printing are printed correctly Performing a refer to check item 6 Nozzle Check Test Print p 53 Have you started Be sure to wait at least 1 printing immediately hour after initial ink after initial charge charge Print before ink charge stabilization will not provide adequate printing quality 137 Troubleshooting DTG M Seri
105. perations DTG M Series User Guide 3 5 4 Confirming Default Settings This section gives an overview of the Setup Menu and the M series default settings There are some critical M series default settings that ensure that the printer operates in accordance with the M series specifications If these settings are not set at the correct value the printer will not behave correctly X5 Table 3 2 Setup Menu Structure page 38 CAUT ON Take care not to alter the default settings of the printer If it is necessary to enter the Setup Menu for any reason follow the instructions below carefully and ensure that settings are maintained as described in KF 3 5 4 4 Setup Menu Structure p 38 3 5 4 1 Enter the Setup Menu When the printer is in normal mode press the Menu key e The operation panel will shift to the setup menu display and show menu TestPlot gt 3 5 4 2 Return to Normal Display While the plotter is in setup menu display if either of the following operation is done the operation panel shifts to Normal display e Menu Key on operation panel is pressed e Inthe Setup menu leave the keys untouched for three minutes Normal Menu key Menu key cave ah Setting Menu Display Test Plot gt 34 DTG M Series User Guide Initial Setup amp Basic Operations 3 5 4 3 Menu Setup Procedure Follow the following procedure to configure various setup menus 1 Check that the operation panel is Normal Dis
106. play will read Ready to Plot or Paper End or End of Roll 2 Press the Menu Key on the operation panel G O CANCEL ENTER Forward 3sec gt Clean e Menu TestPlot gt will be displayed on the operation panel e The setup menu display will be displayed 3 Press the Back key or Next key on the operation panel to select a setup item and press the Enter key O OQO MENU cr CC BA O o CANCEL Forward 3sec gt Clean e The settings will be confirmed e When setup item has a submenu the submenu will be displayed 35 Initial Setup amp Basic Operations DTG M Series User Guide When a setup item has a submenu gt is displayed on the right end of the LCD monitor of the operation panel 4 Ifasubmenu item displayed on the LCD monitor of the operation panel is blinking it s setting can be changed Press the Forward key or Reverse key to change the setting ENTER Forward 3sec gt Clean e The setting will be saved and the next setup item will be displayed If the Cancel key Forward or Reverse key is pressed after changing a setting without pressing Enter key that setting will not be saved 6 Press the Menu key or Cancel key on the operation panel to exit from the setup 36 DTG M Series User Guide Initial Setup amp Basic Operations e The previous setup menu will be displayed e When the main menu is displayed the screen turns to Normal 37
107. psample a small low resolution image to an image of suitable size amp resolution however you must be aware that these programs will make assumptions amp calculations as to where to place the extra pixels amp what colour to make them Images that have been upsampled in this way will often have softer edges but will be less pixilated Unless you are proficient in graphics programs it is always best to ask your client for a higher resolution file in the first place Also ensure that there is not excessive blank space around the edges of the image even blank Space counts towards image size and may cause the actual picture to print small in order to fit the entire image on to the platen Trim unnecessary blank space from the top bottom amp sides of the image 80 DTG M Series User Guide Printing on Textiles 4 Image Sharpness amp Saturation Images printed to fabric often tend to be softer amp darker than what the image appears on screen You may need to adjust images to give them a colour boost using a saturation adjustment in the graphics program and or sharpen the image using suitable sharpening tools within the graphics program 5 Transparent Backgrounds As we have already discussed regular bitmap images are made up of coloured pixels this includes the background even a plain white background In a digital photograph the rectangle is filled entirely with colour Graphic images are not usually just a
108. r Number of parameters following command is inappropriate Undefined character set Unknown character set is present Buffer overflow Polygon buffer or downloadable character buffer overflows Check item 1 Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again Re start computer Re send print instruction check if message appears Confirm USB ports on computer are functioning correctly Change USB data cable between computer amp printer 119 Action Reference 1 amp 8 3 5 2 Switching the Printer OFF p 31 Te 3 5 1 Switching the Printer ON p 29 If message appears Refer to action in check item No 2 If message appears Refer to action in check item No 3 If the message appears Contact your authorized DTG Distributor or Technician for further assistance Troubleshooting DTG M Series User Guide e The square bracket pair in a message may contain the applicable command code e For the PC settings refer to your PC s operation manual 6 2 5 Errors Requiring Reboot This section describes the contents of reboot requiring errors as well as the check items and recovery actions These errors are issued when any of the following critical problems occurs e Obstacle that prevents the machine s operation e Damage of electric circuits boards motors sensors e Abnormal operation of control programs When any of the above co
109. r Key Clean Normal 4 Normal Cleaning Next menu E Previous menu Cancel key Enter Key Clean Powerful 4 Powerful Cleaning Next menu E Previous menu Cancel key Enter Key Clean Ink Charge 4 Initial Ink Charge Next menu i Previous menu Cancel key Enter Keay Clean Little Charge 4 Economy Ink Charge Cancel key Next menu Executing several consecutive Ink Charges may trigger the printer s internal waste ink counter This is a self protection mechanism to help remind the user to monitor amp empty the waste ink container If the waste ink counter is triggered during an Ink Charge it will be evidenced by the printer appearing to freeze during the Ink Charge it will display Charging on the display panel without the printer pump running for 30 seconds or more To reset the internal waste counter it will be necessary to power the printer off K8 3 5 2 Switching the Printer OFF p 31 and then restart it in Normal mode L amp 3 5 1 Switching the Printer ON p 29 If itis necessary to continue the ink charge process again turn the printer off and restart it in the Self Diagnosis mode KF 5 5 1 1 Accessing the Self Diagnosis Menu p 97 99 Care amp Maintenance DTG M Series User Guide 1 Exiting the Cleaning Self Diagnosis Menu To quit the selected menu option press Cancel key in the operation panel o The system returns to an upper hierarchy of the diagnosis menu CANCEL ENTER
110. r to Step 9 69 Initial Setup amp Basic Operations DTG M Series User Guide 11 The driver and selected ports to be installed are displayed Check the contents on the display and click Next MUTOH RAJ 901CFrinter diver HT 4 07200074F Install Installation is started Installation of a driver PortRJ 901 Port Installation of a status monitor Install tis under installation Please wait for a while 4 Start of installation Under a setup ofa printer driver e When the printer driver finishes installing the next screen is displayed 70 DTG M Series User Guide Initial Setup amp Basic Operations 12 Click End MUTOH AJ 901CFrinter diver NT 4 0 200074P Install Installation was completed 1 Installation list 2 Consent contract 3 A setup of a port 4 Start of installation 5 Installation a a 6 Completion e The printer driver installation is complete 3 6 9 2 Installing the Printer Driver for USB connection 1 Turn on your PC 2 Ensure that your PC boots up correctly then insert the printer driver CD into the CD drive on your PC e The installer should start Depending you re your PC settings the installer may not automatically start If the installation does not automatically start execute Setup exe from the CD 3 Select the model RJ 901C and click Install If you click Cancel the printer driver installation
111. ransportation Follow the steps below to package the printer 1 Task Before Transportation Remove all ink from the system and flush the ink container with cleaning fluid Fill containers with cleaning fluid and do ink purge from diagnostic menu Repeat until all lines are clean and ink free Turn off the printer during ink purge and empty the waste ink container Tape the carriage belt together in the centre with low tack tape Gently push the platen tray fully to the rear of the printer Tape the platen belt together at the front with low tack tape Tape the top cover closed with low tack tape ee eet eS eS a a Tape the ink containers and waste ink container in place with low tack tape 10 Fit the printer with protective materials and place into container 11 Screw the container lid down TIP K If the optional stand is used separate the printer from the stand 2 Task After Transportation Unpack assemble and remove all low tack tape and protective materials from the printer Ensure the correct amounts of ink are poured into the bulk ink containers Plug the printer power cable in to the mains and turn the printer on Allow the printer to complete ink charge and become ready for operation Se a 2 Perform a standalone nozzle test print onto paper with the printer do head cleans if needed 2 Install the required printer drivers onto the host PC and connect the printer 7 Confirm the printer and PC
112. re required for this procedure The flushing tray must be cleaned on a daily basis Use protective gloves to avoid stained fingers Use recommended cleaning fluid ONLY Stubborn or dried ink can be removed carefully with tweezers or a toothpick 1 Access the capping station 2 Grip the Flushing Frame Clip firmly with thumb on the top left edge of the holder and fingertip under the clip 3 Peel the clip up and gently remove No Part name 5 Flushing Tray 4 Clean inside the Flushing Box and around the edge with a swab and cleaning fluid 5 Flush the Flushing Tray gently with cleaning solution and then rinse in warm water DO NOT SQUEEZE 92 DTG M Series User Guide Care amp Maintenance A CAV TON Do not allow the Carriage assembly to remain out of the capping station for longer than two or three minutes Failure to do so will result in possible blockage of print nozzles due to ink drying This may result in irreversible damage to the print head requiring print head replacement 5 4 3 Cleaning the Wiper and Head Cap _NOTE No tools are required for this procedure The wiper gutter slider and head cap must be cleaned on a daily basis Use protective gloves to avoid stained fingers Use recommended cleaning fluid ONLY Stubborn or dried ink can be removed carefully with tweezers or a toothpick Access the capping station Clean the wiper and slider carefully with a swab and cleaning fluid
113. receiving analyzing or printing data 2 Data lamp On The printer is analyzing received data The printer is printing data This monitor displays the operation status and error messages of the printer 3 Roll lamp Green The printer is set to roll media The printer is set to cut media INCORRECT SETTING The printer is set to roll sheet INCORRECT SETTING The plot mode is set to High speed INCORRECT SETTING TABLE LeDmonior 2 5 LCD MONITOR amp STATUS LAMPS 18 DTG M Series User Guide Product Overview 2 4 Printer Status The status of the printer is explained below 2 4 1 Normal Indicates that the printer can print when the platen is loaded Both indicator LED s Power lamp amp Roll Lamp are green 2 4 2 Setup Menu The settings required for normal printing are usually made via the printer driver or RIP but can also be made using the operation panel 2 4 3 Changing Printer status 1 Normal gt Setup Menu Display When the printer is in normal mode press the Menu key e The operation panel will shift to the setup menu display and show Menu TestPlot gt 2 Setup Menu Display gt Normal While the printer is in setup menu display if either of the following operation is done the operation panel shifts to Normal display e Menu Key on operation panel is pressed e Inthe Setup menu leave the keys untouched for three minutes Normal Ready to Plot Menu key Menu ke ca
114. rinter operation Displayed if there is no feedback from encoder 126 Reference OFF p 31 LS 3 5 1 Switching the Printer ON p 29 DTG M Series User Guide TABLE 6 7 SYMPTOMS AND CHECK ITEMS FOR SERIOUS MECHANICAL ERRORS No Message E 072 error Y overcurrent E080 error Y2 overcurren t E 073 error Y origin E 074 error cover E 075 error H overcurrent E 077 error H overheat E 078 error H cable Event Symptom Time out condition in head travel distance Y axis during printer operation Displayed if carriage does not reach the defined position Overload condition in CR motor Y axis during printer operation CR_HP detection is not possible Abnormal condition in cover sensor Abnormal condition in print head during printer operation due to overload Abnormal condition in head driver Abnormal condition in head cable or head thermistor Check item 1 Check if CR Encoder Strip is contaminated or worn out Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and check if the same message appears Turn machine OFF Disconnect mains power wait 5 minutes Turn it ON again and check if the same message appears 127 Action If grease or dust collect Wipe strip with a dry cloth If ink deposit presents Wipe it off with cloth dampened with neutral detergent If contamina
115. ror Me sSages ccceeseeseeseeseeeees 129 6 3 1 Initial Operation Problems cc ccc ececececececececcececeseceseneneceeeesecesersnes 129 6 3 2 Printing Problems oii ashi inhib AAU GLb LLL LL LLL GES 132 63 3 NOISE PrODICINS iiri n TTT 145 6 3 4 Problems with Curing Washing cccececcecccceccececcececeececeuseseususeeses 146 63 gt OURO PrOD EITE TESE EEE E E 148 DTG M Series User Guide Table of Contents 7 Appendix ecssesssesssccsesesosssoccsesesosssocesese LAQ ZA Product SOCCHICATIONS sensein E 150 7 1 1 Main Unit Specifications cccccccecececececececececececeececeseseseseneneueeeesesess 150 7 1 2 Print Operation SPeCCIFICATIONS ccccecececccececececcccececeseseseseseueeeesesess 150 Fatis PURE DAVSICG SPEC ICOU ONS oriin ene E EEEE 151 7 2 Interface Specifications esessssssessrseesesrrsesesrrsererreserresrsrrrreeseese 152 F2 OSBINECHICOSPEC I OON riii ii EE EEEE 152 7 2 2 Network Interface Specifications ccccccececececececcececeseseseseseueeeeeevess 153 7 3 Options Supplies List 0 ccccseccceeseeesseesseeeseueeseuessensenens 153 Tee SOOM ONS eeacaacaannacsaceaneencanenenceeccecennannennannancansanenmunueneeceenennaanannannences 153 PBZ SUDONCS csssesssssascscscassscacddddddadndadadaddansdadddddadadadadadaddadsddcddddddddadadadacsen 154 XV DTG M Series User Guide Safety Instructions 1 Safety Instructions EE AOJO Oaa ste ten tener ernie einer eRe nent Reet oe Ren nr ener er ne
116. s at or higher than the recommended safe print height AMBER indicates that the media height head protection system has been disabled and only the bed down button can be used This mode is accessed by depressing the bed UP button and the bed DOWN button at the same time Bed LOAD button This button causes the printer to move the bed into the start of print position in which the top most area of the bed will be aligned with the top of the selected print position Bed EJECT button This button causes the printer to move the bed into the end of print position in which the bottom most area of the bed will be situated in the entry point of the printer Bed STATUS light GREEN indicates that the bed is loaded in to the printer and the printer is ready to print RED indicates that the bed is NOT loaded in to the printer and the printer will not be able to print correctly an error will occur if a print is sent to the printer when the bed status light is red AMBER indicates either that the printer is still powering up or that the BOSS board is in diagnostic mode This mode is accessed by holding down both bed EJECT and bed LOAD buttons at turn on Diagnostic mode should only be accessed under the direct instruction of an Impression Technology authorized DTG technician Pressure Reset The CMYK pressure system comprises a pressure control board DC motor Button amp Status driven diaphragm pump and pressure limit switch There is also a reset
117. s the Print button Once you are comfortable with the basic operations of your DTG M2 you are ready to proceed 4 2 Prepare Your Image Your printed garment will only ever be as good as the artwork from which it is printed regardless of the RIP that is used to send the printing information to the printer Itis essential that you have a basic understanding of image or graphic types in order to understand your artwork 1 Vectors Vector graphics are made up of mathematical outlines and curves that make the shapes in the image They are commonly referred to as Vectors Adobe Illustrator and Corel Draw are two programs that create Vector images These programs have tools that allow the artist to create outlines of any shape they wish Once an outline is connected or closed the shape can be filled with any color or texture generated by the software Since these shapes are created by computer generated outlines the resolution is infinite That is you can enlarge the image as much as you want and because the image is made up of mathematical shapes amp curves these shapes and curves will enlarge infinitely without losing resolution as will any fill to those shapes or curves The file format for Adobe Illustrator is ai and for Corel Draw is cdr 79 Printing on Textiles DTG M Series User Guide 2 Bitmaps Bitmaps are images made up of pixels This is a grid of small Squares of appropriate
118. sec gt Clean 16 After adjusting the parameter value press the Enter key to set the new value and to start another Bi D test pattern print note that the printer will automatically reset the position of the media tray for printing it does not need to be manually re positioned 64 DTG M Series User Guide Initial Setup amp Basic Operations 17 Repeat steps 12 16 above as necessary until on average across the page the position of the L R print direction dots are aligned with the R L print direction dots Load new paper as necessary If it is necessary to load new paper press the EJECT button to set the printer to a media unloaded mode set the new paper and manually re position the media tray as described in steps 6 amp 7 above NOTE If the Enter key is pressed without changing the parameter value Bi D End will be displayed it is assumed that this parameter value is accepted as the final parameter adjustment Press the Back key to change the parameter value if required Press the Cancel key to move one level up the Self Diagnosis menu structure Power the printer off to exit the Self Diagnosis mode 18 Repeat the above steps to adjust the Bi D High2 value Select Bi D High2 from the Adjustment Menu The below diagram gives an overview of the menu flow within the Bi D adjustment utility Ex Bi D Adjustment High2 Print Start Enter key Cancel key Enter If media is n
119. sh the ink in the ink tube back into the ink bottle Disconnect the syringe and tube adaptor kit re connect the connector cap Repeat the above process for the remaining ink colour lines 2 Perform white ink discharge operation to discharge ink entirely from the ink paths Ensure that the printer is switched off L amp 3 5 2 Switching the Printer OFF p 31 Switching the Printer OFF Carefully disconnect the luer connectors M lock amp F lock at the white ink feed tube at the white ink tank No Part name Switch on the power to the printer as described in Section 3 5 1 Switching the Printer ON p 29 This will supply power to the WIMS system allowing any white ink in the ink lines to circulate back to the white ink container After several minutes again remove power from the printer L amp 3 5 2 Switching the Printer OFF p 31 to stop the WIMS circulation Re connect the luer connectors M lock amp F lock 109 Care amp Maintenance DTG M Series User Guide 2 Empty amp Clean Ink Bottles 1 Empty the inks from the CMYK and White ink containers into clean bottles or back into the stock ink supply bottles 2 Wash and dry the CMYK and White ink containers and lids 3 Initial Flush of White Ink System Due to the re circulation process of the WIMS the White Ink System requires an initial flush to remove residual white ink from the white ink lines amp manifold 1 Half fill White ink container
120. stances the Head Cleaning mentioned above in Section 3 5 5 Performing a Head Clean from the Operation Panel p 41 is not strong enough to clear stubbornly blocked nozzles In these cases it may be necessary to execute a stronger cleaning on the printer via the Control Panel menu The same menu can be used to execute an ink charge in instances where it is necessary to move a larger volume of ink through the printer such as refilling of inks flushing the system etc It must be noted that this process consumes a considerable amount of ink and should only be used in extreme situations CALTON Ensure that the Waste Ink Container has been emptied in accordance with Section 5 4 6 Emptying the waste ink container p 96 The powerful clean ink charge options can only be accessed through a hidden menu called the Self Diagnosis menu CAUT ON Note that the Self Diagnosis menu contains several menu options which are intended for use ONLY by a trained amp authorized DTG technician It is very important that you do not execute any other of the menu options available in the Self Diagnosis menu incorrect settings or the execution of some menu items may result in damage to your printer 5 5 1 1 Accessing the Self Diagnosis Menu To access the Cleaning menu select the self diagnosis menu on the operation panel The self diagnosis menu is completely independent of the normal operation mode and self diagnosis display mode To
121. stment options can only be accessed through a hidden menu called the Self Diagnosis menu CATON Note that the Self Diagnosis menu contains several menu options which are intended for use ONLY by a trained amp authorized DTG technician It is very important that you do not execute any other of the menu options available in the Self Diagnosis menu incorrect settings or the execution of some menu items may result in damage to your printer 3 6 8 3 Accessing the Self Diagnosis Menu To access the Adjustment menu select the self diagnosis menu on the operation panel and simultaneously put the bed operation into diagnostic mode The self diagnosis menu is completely independent of the normal operation mode and self diagnosis display mode To call up the self diagnosis menu follow the steps below 1 Ifthe system is in the operation mode or the self diagnosis menu mode press Power key to turn the printer off 2 While holding down Reverse key Forward key and Next gt key in the operation panel AND C the LOAD and EJECT buttons 4 DTG simultaneously press POWER key EJECT The system will enter the self C diagnosis mode and display the ra Back dp Tp amp self diagnosis menu x C CANCEL ENTER 3sec gt Clean Be sure to continue to depress the Reverse key Forward key and Next gt key in the operation panel until the printer emits a series of beeps 57 Initial Set
122. t be seen clearly clean or replace the label 2 When cleaning warning labels use a cloth with water or neutral detergent Do not use any solvent or gasoline products 3 Ifa warning label is damaged lost or cannot be recognized replace the label gt e Some eo A Pinch Point e Keep hands and fingers clear Warning Label Type Using this area as a lift point will cause damage to the printer Dangerous voltages present in this area Fingers may be trapped and ripped off in this area Ref B Po not touch anything in this area unless instructed TABLE 1 2 WARNING LABEL TYPE DTG M Series User Guide Safety Instructions 1 4 2 Locations of Warning Labels The locations of warning labels are shown below in Warning Label Type A Using this area as a lift point will cause damage to the printer OE not touch anything in this area unless instructed Dangerous voltages present in this area a r may be trapped and ripped off in this area Product Overview DTG M Series User Guide 2 Product Overview AE WAU PO CIC HON oea 9 2 2 CAL CS incinin e A E A E E 9 2 21 HOR Resolution AMOGE QUAY icici ssns nessa 9 Ze TK UOO VS VS ET E 9 223 ODCration EFJICIONCY IMPTOVEM ENT oaaae ss ssaa RAOG 9 2 2 4 Operability Improvement cccccccececececececececececeececeseseseseseneceeeesecsereres 9 2 3 Part Names and FUNCTIONS ccceccssccssccsseceeccesccessceseeeeeeeeseees
123. t to Maintenance Your DTG M2 represents a significant investment not only of your money but also of your commitment to your new business opportunity with the DTG M2 Whilst the mechanics of the printing unit of the M2 are similar to that of a normal inkjet printer printing on fabric is not the same as printing on paper Fabric generates much more dust printing on fabrics requires a much greater volume of ink and the white ink pre treatment can become airborne during spraying and can ingress into the M2 Each of these factors individually can cause problems with your DTG M2 and in combination can be critical to the ongoing operation of the M2 Allis not lost however A few minutes of your time each day spent undertaking some basic maintenance tasks on the M2 will ensure it s continued optimal performance Please refer to the sections within this User s Guide on Preventative Maintenance for further information 3 2 2 Get to Know your M2 Starting a new business or adding to your existing product line with the DTG M2 is a very exciting and potentially very profitable time Don t get too carried away though and start accepting orders before you even have your printer Allow plenty of time to become familiar with your M2 and to learn not only the basics but also the variables that can impact on your finished product These variables include image types fabric types your operating environment garment preparation and curing of th
124. ter Driver for USB connection p 71 Is CR encoder strip If grease or dust collect I 5 5 2 contaminated Wipe strip with a dry Clean the CR cloth Encoder Strip p 101 If ink deposit presents Wipe it off with cloth dampened with neutral detergent If contamination or deposit is too heavy Replace CR Encoder Strip Observe Check Items for symptom 23 USB interface cannot establish communication above Contact your authorized DTG Distributor or Technician for further assistance 144 DTG M Series User Guide 6 3 3 Noise Problems Troubleshooting TABLE 6 10 SYMPTOMS CHECK ITEMS AND ACTIONS FOR NOISE PROBLEMS No Symptom Abnormal noise in waiting mode Abnormal noise is heard while head is moving laterally Beeper sound is heard from right side of printer Check Item Are there any foreign Remove obstacles and objects or obstacles at noise generating position Is abnormal noise heard from within the machine Is Pressure Status Light red Is pressure status light green 145 Action Reference foreign objects Contact your authorized DTG Distributor or Technician for further assistance Contact your authorized DTG Distributor or Technician for further assistance Check CMYK ink bottle lids to ensure they are tight Check for air leaks or lack of seal in the air lines ink bottles Contact your authorized DTG Distributor or Technician for fur
125. that it runs in optimal condition 5 2 Execute a Print Head Clean at the end of production Execute a Print Head Clean at the end of your daily production L amp 3 5 5 Performing a Head Clean from the Operation Panel p 41 5 3 Run the Nozzle Check test print each day before starting production You ll discover any missing nozzles BEFORE they show up on your printed garment Refer Section 3 6 6 Performing a Nozzle Check Test Print p 53 for further information 5 4 Maintaining the Ink System 5 4 1 Accessing the Capping Station No tools are required for this procedure 1 Open the top cover lid and locate the carriage lock unit near the colour dampers 2 Locate the carriage lock screw and gently depress No Part name 1 Carriage lock 2 Carriage lock screw 90 DTG M Series User Guide Care amp Maintenance The carriage assembly will make a clicking sound and may move softly to the left 3 Push the carriage assembly gently to the direction of the arrow away from the capping station i TI ASS sli ee i Ri m A TDN AAA Do not allow the Carriage assembly to remain out of the capping station for longer than two or three minutes Failure to do so will result in possible blockage of print nozzles due to ink drying This may result in irreversible damage to the print head requiring print head replacement Care amp Maintenance DTG M Series User Guide 5 4 2 Cleaning the Flushing Tray No tools a
126. the control panel Message or Error on the Control Panel Check USB cable connection Is the printer connected to the computer via USB cable Observe Check Items for Symptom 23 USB interface cannot establish communication below Error with RIP program Check error message in RIP resolve according to RIP User Guide Contact your authorized DTG Distributor or Technician for further assistance Windows 95 does not support USB officially 23 USB interface cannot 1 establish communication Does computer in use support USB system Windows XP or higher Does the same error occur even if you use another USB port on the computer Use another USB port on the computer 142 1 Is the printer turned Disengage the emergency LS 3 5 1 Recommended operating DTG M Series User Guide Reference Switching the Printer ON p 29 IS 3 5 3 2 Connecting USB interface cable p 33 LS refer to RIP software user guide computer user DTG M Series User Guide Troubleshooting TABLE 6 9 SYMPTOMS CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS No Symptom Check Item Action Reference USB interface cannot 3 Are you using USB Cascade connection using establish USB hub is available up communication to 5 stages If the printer operates normally without the USB hub replace USB hub Use USB hubs compliant with USB2 0 Hi Speed standard Attempt Replac
127. the CR encoder strip ensure the printer is switched off K 3 5 2 Switching the Printer OFF p 31 101 Care amp Maintenance DTG M Series User Guide CAV TON When performing the following steps be careful not to touch the CR Encoder Strip with bare hands or get it soiled with ink Also be extremely careful not to scratch it by for example hitting it against frames Any dirt or scratches on the CR Encoder Strip may cause a malfunction of the CR Encoder Sensor e Do not pull the CR encoder strip by force CR encoder strip guide can be easily broken e Pay attention not to damage or break the CR encoder strip No Part name CR Encoder Spring Hook CR Encoder Strip Guide CR Encoder Strip CR Encoder Assembly 102 DTG M Series User Guide Care amp Maintenance Using a microfibre cloth as supplied in the maintenance kit of the printer moistened with distilled or purified water or approved Cleaning Solution GENTLY rub both faces of the encoder strip Do not rub with excessive force as you may remove the markings from the CR Encoder Strip If the cloth or applicator gets dirty discard it and use a clean one Release the Print Head Carriage refer 5 4 1 Accessing the Capping Station p 90 and gently slide the Print Head Carriage from it s home position This will give you easier access to the other end of the encoder strip Allow the encoder strip to dry thoroughly before using the printer again
128. the sponge to press too hard against the print head as this will cause catastrophic damage to the print head carriage assembly and platen drive system The sponge must be compressed to NO LESS than two thirds of its original height 5 4 6 Emptying the waste ink container During the Head Cleaning process your DTG M2 forces ink through the print head This excess ink goes into a holding bottle called the Waste Ink Container Check this bottle regularly and empty it when it is getting full or before an ink flush or power clean procedure Remember you must comply with local regulations in disposing of its contents No tools are required for this procedure Waste ink should be checked on a daily basis and disposed of in strict accordance with local ordinances and regulations Open the waste container door to allow access to the container Carefully tip the container so that the base comes towards you Ensure that the container opening clears the waste pipe oe NS Remove the container through the waste container door No Part name aste container door CAUTION Do not allow the waste container to become too full as this will result in waste spillage Take care not to tip the container too far when removing Be sure to dispose of waste ink in strict accordance with local ordinances and regulations DTG M Series User Guide Care amp Maintenance 5 5 Other Maintenance Items 5 5 1 Powerful Head Cleaning In some in
129. ther assistance Troubleshooting DTG M Series User Guide 6 3 4 Problems with Curing Washing TABLE 6 11 SYMPTOMS CHECK ITEMS AND ACTIONS FOR PROBLEMS WITH CURING WASHING No Symptom Check Item Action Reference Best results are achieved with 100 cotton fabric Prints lose too much 1 Too high a polyester vibrancy after curing content in fabric particularly with white ink prints Garments requiring white ink should have only a low lt 35 polyester content CMYK only prints on high polyester content fabric will require a specialized fabric coating pre treatment Too much When curing the garment KF 4 6 insufficient pressure in a heat press the press Post on the heat press Should be placed firmly _ Printing over the garment amp p 86 protective sheet parchment paper Teflon sheet Temperature on heat Check the accuracy of the press is too high heat press temperature Follow the temperature and curing guidelines outlined in this manual AA Dirty damaged Teflon sheet should be protective sheet used washed with soapy water during curing periodically Use a dedicated sheet for pressing of pre treated garment and another for curing of printed garment Replace damaged protective sheet Replace parchment sheets regularly 146 DTG M Series User Guide Troubleshooting TABLE 6 11 SYMPTOMS CHECK ITEMS AND ACTIONS FOR PROBLEMS WITH CURIN
130. thin the range specified within this document e Places where direct sunlight or excessive lighting conditions are expected e Places where air conditioners blow directly Impression Technology strongly recommends that the printer should be installed where air conditioning airflow humidity and temperature can be adjusted easily 3 3 2 Required Space Install the printer on a flat surface that meets the following conditions e The load bearing surface will fully support the full weight of the printer and or stand plus 100 e The load bearing surface has an angular difference from level by no more than 2 degrees e The load bearing surface is textured and firm enough to be considered a non slip hard surface e The load bearing surface will fully support lateral forces in all directions in excess of 100kg For printer options K 7 3 Options Supplies List p 153 26 DTG M Series User Guide Initial Setup amp Basic Operations DTG M2 Printer dimensions are illustrated below 121 cm 48 inches 56 5 cm 22 inches FIGURE 3 4 M2 DIMENSIONS 31 inches 42 cm 16 inches 67 cm 50 inches 4a CAUTION Do not use the DTG M series on unstable surfaces 27 Initial Setup amp Basic Operations DTG M Series User Guide 3 4 Minimum Computer Requirements Ensure that your computer has the minimum specifications as recommended here to ensure optimum performance of your printer and t
131. time without prior notification IMPRESSION TECHNOLOGY has made the best efforts to Keep this publication free from error but if you find any uncertainties or misprints please call us or the dealer from where you bought this equipment IMPRESSION TECHNOLOGY shall not be liable for any damages or troubles resulting from the use or mis use of this equipment or this manual either directly or indirectly DTG M Series User Guide Warranty Limitations ll Warranty Limitations IMPRESSION TECHNOLOGY warrants part repair or replacement as a sole measure only if a failure is found in the system or in the materials and workmanship of the product the seller produced However if the cause of failure is uncertain or cannot be conclusively proved to be directly related to defect in workmanship any part repair or replacement shall be solely at the discretion of Impression Technology The warranty shall not apply to any direct or indirect loss or compensation for the loss due to the product that has been subject to misuse neglect or improper alternation whether directly or indirectly ALL INFORMATION CONTAINED IN THIS DOCUMENT IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND THE CREATOR OF THIS DOCUMENT HEREINAFTER REFERRED TO AS THE WRITER HEREBY DISCLAIMS ALL WARRANTIES EXPRESSED IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THE WRITER D
132. tion or deposit is too heavy Replace CR Encoder Strip If the message appears Contact your authorized DTG Distributor or Technician for further assistance If the message appears Contact your authorized DTG Distributor or Technician for further assistance Troubleshooting Reference Te 5 5 2 Clean the CR Encoder Strip p 101 T83 5 2 Switching the Printer OFF p 31 Le 3 5 1 Switching the Printer ON p 29 K8 3 5 2 Switching the Printer OFF p 31 Te 3 5 1 Switching the Printer ON p 29 Troubleshooting DTG M Series User Guide TABLE 6 7 SYMPTOMS AND CHECK ITEMS FOR SERIOUS MECHANICAL ERRORS No Message Event Check item Action Reference Symptom E 097 error Abnormal 4 Turn machine OFF _ If the message 13 5 2 NVRAM condition in Disconnect mains appears Contact Switching NVRAM power wait 5 your authorized DTG the Printer minutes Distributor or OFF p 31 E 161 error Carriage motor Turn it ON again and Technician for KF 3 5 1 Y life has reachedthe check if the same further assistance Switching end of life message appears the Printer ON p 29 128 DTG M Series User Guide Troubleshooting 6 3 Troubleshooting Without Error Messages This section describes the symptoms of errors without an error message as well as the check items and recovery actions 6 3 1 Initial Operation Problems TABLE 6 8 CHECK ITEMS AND ACTIONS FOR INITIAL OPERATION PROBLEMS No Sympt
133. ucts e Do not stand or lean on the printer or place any objects on it Doing so may cause it to fall over become damaged or cause injury e Do not cover any ventilation holes or slots of the printer with anything at all Doing so could prevent the printer from ventilating and cause fire e Keep the printer away from damp humid or dusty areas Failure to do so may result in electrical shock or fire 3 3 1 Installation Environment Requirements Choose a place for printer installation following the requirements of the table below Installation space 5m or more 2 6m or more is required for the width Floor loading capability Up to 3000Pa 450kgf m2 or more Electrical Voltage AC 100 V 120 V 10 or AC 200 V 240 V 10 auto specifications switching Environmental conditions Temperature Humidity Operation environment 182 C 64F to 30 C 20 to 80 with no 86F condensation Printing accuracy warranty range 182C 64F to 28 C 40 to 60 with no 82 4F condensation Rate of change 2 C per hour or less 5 per hour or less TABLE 3 1 INSTALLATION ENVIRONMENT REQUIREMENTS 25 Initial Setup amp Basic Operations DTG M Series User Guide Avoid the following temperature and humidity conditions Otherwise printed images may appear differently from what you expect and machine operation may be erratic or incorrect e Places where sudden changes in temperature or humidity are expected even if the condition is wi
134. up amp Basic Operations DTG M Series User Guide The system will enter the self diagnosis mode and display the self diagnosis menu e After a short delay the screen will display Initializing e Shortly thereafter the printer will emit a series of beeps e After another short delay the screen will display Check Test this is the first menu item in the Self Diagnosis Menu 3 6 8 4 Navigating to the Adjustment Menu Follow the operation flow shown below to operate the self diagnosis Menu and access the Adjustment Menu 1 Press Next key or Back key in the operation panel to scroll through the menu Then press Enter key to confirm the menu option displayed The button presses required to enter the Adjustment Menu from the start of the self diagnosis menu are Next Enter Previous menu Enter ay Check Test ___ Test Menu a a Cancel key Next menu revious menu Enter key Check Adjustment Adjustment Menu LP Previ Cancel key Next menu revious menu Enter key Check Cleaning T Cleaning Menu Cancel key Next menu Previous menu Enter key Check Print t Print Menu y m Provi Cancel key ext menu revious menu Enter key Check Parameter Parameter Menu Cancel key Next menu Previous menu Enter key Check Life mm _ Life Menu Cancel key Next menu Previous menu Enter key Check MediaFeed lt _ Media Feed Menu Cancel key Next menu Previous menu 58
135. ve ah IS IC Setting Menu Display Menu TeastPlot gt For details on Status message refer to L amp 6 2 1 Operation Status p 115 19 Initial Setup amp Basic Operations DTG M Series User Guide 3 Initial Setup amp Basic Operations Be TOUCH oid cia sects tee EE 22 3 2 Before you Get STAI CE sscasccwannananntsassawassantamnenasewuanannmtsnnisareriaanes 22 L2 sGOMMMME LOI QIN OCe aeinn EEES 22 SLA SGC LO KNOW VOUFIVIZ EEEO OOR 22 3 5 ChOOSING a Place TOF the Printe oenina 25 3 3 1 Installation Environment Requirements ccccccccecevececeseeececececeesesess 25 332 RCQUITCO SP OCC oiia OEA 26 3 4 Minimum Computer Requirements cccccecscsececececscseeeceseeseees 28 Bot MASI COC aUlOlS aeriana a a sant saa tnaneonebarananadaneannsnoteoannminee 29 3 5 1 Switching the Printer ON cccccccceccccecececesecececececeececeseseseseseneneeeeeesess 29 3 5 2 Switening tne Printer OFF sscsssasasssssscscsessessstaccacacacacaeasacceaaieaaianaiataared 31 3 5 3 Connecting the Printer to the PC ccccececececececececccceceseseseseneneeeesevess 32 334 COMMING DESANT SEUN OS EEEE ca caeee erence eee 34 3 5 5 Performing a Head Clean from the Operation PANnel cccccececeeeevess 41 360 MAIC al SEUD en N 43 361 Removalof SIPING TODO croar areara AENEON EERE 43 36 2 ANItIGlhdNK FUL PIOCESS COONS orerEerE tt EtEETEEEEEE CETERE R EETL LE TEETER ATA 44 3 6 3 Initial Ink Fill Process White 2 ccccc
136. vececececececececeecececeseseseseneneeeeeesesess 87 4 7 3 Re starting the Printer after Cancelling a Print JOD ccccccccececeevevess 87 Xi DTG M Series User Guide Table of Contents 5 General Care amp Maintenance of your DTG M2 88 SL WTO GUCUIO N ieren ediaindusacteeaevecusecaads 90 5 2 Execute a Print Head Clean at the end of production 90 5 3 Run the Epson Nozzle Check utility each day before starting Prod care easter ten een cine aun eine sate te nnua cag entateneseei neater a auusacanea 90 5 4 Maintaining the Ink System cccccceeceeceeseseeseeseeseeseeseeseeseeeeess 90 54A ACCESSING INC CODDING STAO aiarren ninne 90 5 4 2 Cleaning the Flushing Tray cccccccccececececececececececeeeeceseseseseseneneeeeeesess 92 5 4 3 Cleaning the Wiper ANd Hedd CAD 93 5 4 4 Manual Print Head Guards CIOQN ccccccecsscnececnececnecscuecscesscuesesaes 94 Dag PORNO Ce Printer ci tea ee 95 5 4 6 Emptying the waste ink container ccececececececececcccececeseeeseseneueeeeeesess 96 5 5 Other Maintenance Items ccccccssccsscccssccsecceeccessceseesseeeeeseees 97 5 5 1 Powerful Head CLEANING ccccccccccccccsccccscscececeseucescscscessscececeseuseseeess 97 chor C ONE RTAC O TF S ig D tt tt ete rhe ht rrr ne tetera nnn n re 101 9 3 ChEGM TARE CR GUIGE X ROI creenin 104 5 5 4 Clean the CR Drive Belt Roller and Pulley 105 Der GENOA 6 I Ooae seadeegenuamenamnnaninaseaaminaranantnneeeneans
137. ves 3 5 3 1 Connecting Ethernet network interface cable 1 Turn off both your PC and the printer KF 3 5 2 Switching the Printer OFF p 31 2 Insert the network interface cable connector into the network interface connector port located at the rear of the printer No Part name 1 USB interface connector port 2 Network interface connector 1 port 3 Connect the other network interface connector to your PC TIP e Refer to the Operation Manual of your PC for connection to your PC 32 DTG M Series User Guide Initial Setup amp Basic Operations 3 5 3 2 Connecting USB interface cable Install the printer driver L amp 3 6 9 Installing amp Using Printer Drivers p 66 before connecting the USB cable 4 Insert the USB cable into the USB connector on the back of the plotter 5 Connect the other USB cable connector to your PC TIP e Refer to the Operation Manual of your PC for the connection to your PC e USB connection supports Windows 98 and higher e This printer supports USB 2 0 If the connection is made under the following conditions the speed may decrease to the level measure ins USB1 1 o When the USB connection is used in Windows 98 o When your PC does not support USB 2 0 o When a USB hub of not USB 2 0 type is used e When using the printer with USB connection install the printer driver into your PC using the printer driver provided with the plotter 33 Initial Setup amp Basic O
138. which the WIMS will be actively stirring and circulating the ink WIMS Filter The WIMS filter is a 20um in line filter capsule and is used as a protection measure for the print head and dampers Particles or other contaminants which may be present in or ingress into the white ink should be trapped by the WIMS filter and therefore not progress through to the dampers and print head The WIMS filter should be replaced at least monthly and more frequently during high volume consumption of white ink TABLE 2 3 WIMS PARTS FUNCTION 15 Product Overview DTG M Series User Guide 2 3 4 Operation Panel The operation panel LCD amp Keypad is used to set operational conditions display the status of the printer and set other functions The names and functions of the operation keys and status lamps are explained below 11 10 6 1 5 j MENU lt l a v b gt CANCEL ENTER 3 7 2 l FIGURE 2 5 OPERATION 2 3 4 1 Operation Keys PANEL Some keys have multiple functions and names depending on the printer status normal or setup menu display See 2 4 Printer Status p 19 for more details 16 DTG M Series User Guide Product Overview No Name Normal Operation Function Setup Menu Display Function 1 Menu key Changes the LCD monitor display Changes the setup menu display to setup menu status status to normal status 2 Enter key Selects the menu to be set and shifts to the next hierarchy Determines and saves t
139. will be cancelled j MUTOH RJ 900 SeriesPrinter driver Windows2000 XP Vista RJ 900 Series RJ 900 SeriesPrinter driver is set up z Please choose setup classification Printer driver A A A RJ 901C RJ 900C RJ 900PRO Install l Initial Setup amp Basic Operations DTG M Series User Guide e The display will move to the next screen 4 Click the installation of a driver check box and click Next MUTOH RJ 901CPrinter driver Windows2000 XP Vi l Install Please choose installation classification MV Installation of a driver APrinter driver to do printing more than the application and application are installed Installation of a status monitor The application of watching the condition of printer is installed The addition of a driver Aprinter driver is added The addition of a port The port of the place of the printing is added Cance S lt lt Back B Nest e The display will move to the next screen 5 The license agreement for the driver software will display c Ifyou agree to the written contents click Agree e The display will move to the next screen d Ifyou do not agree to the written contents click Cancel e The installation of the driver will be cancelled MUTOH RJ 901CPrinter driver Windows2000 XP Vi The license agreement about a plotter driver Avisitor henceforth the first and MUTOH INDUSTRIES Ltd henceforth the second sha
140. with Cleaning Fluid 2 Switch on the power to the printer as described in Section 3 5 1 Switching the Printer ON p 29 3 This will supply power to the WIMS system allowing the cleaning fluid to circulate through the white ink lines amp manifold and remove some trace white ink remaining after the White Ink discharge 4 After several minutes again remove power from the printer L amp 3 5 2 Switching the Printer OFF p 31 to stop the WIMS circulation 5 Empty the White ink container the cleaning fluid will by now be contaminated with the residual white ink 6 Repeat steps 1 4 above to further clean the white ink lines 4 Flush Cleaning Fluid through Ink Lines Dampers amp Print Head 1 Fill CMYK and White Ink containers with Cleaning Fluid 2 Start the printer in Self Diagnosis mode K 5 5 1 Powerful Head Cleaning p 97 3 Execute an initial Ink Charge K 5 5 1 Powerful Head Cleaning p 97 This will draw the Cleaning Fluid through the ink lines and into the dampers and print head Repeat step 3 above as necessary until the ink lines are clear and the fluid being collected in the waste ink container is also clear 5 Turn the printer off KF 3 5 2 Switching the Printer OFF p 31 CATON Monitor the level of waste ink in the Waste Ink Container empty the Waste Ink Container as necessary in accordance with Section 5 4 6 Emptying the waste ink container p 96 CAUTION Monitor the lev

M2 User Guide - Artrend Holdings, Ltd

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