PIKA WARP the Appliance User Guide
Contents
1. Key Features e AMCC Power PC 440EP Embedded Processor e 10 100BT Ethernet port e 256 Megabytes of RAM One USB 1 1 host port One FXS port with every unit Two module expansion bays 4 port FXS modules and 4 port FXO modules may be installed in any combination e An RJ 11 power failover transfer jack is available on each four port module e Audio in Audio out jacks for music on hold and paging functions Externally removable SD flash memory card e 40 character image 2 x 20 reversible LCD backlit display with scroll button API controlled e Reset Button External brick format universal power supply e Surface standalone stackable or wall mountable to accommodate any space requirements Customizable look so you can promote your brand e Dynamic thermal management Software Components PIKA s HMP software e Asterisk and Asterisk GUI software PIKA s channel driver for Asterisk 5 9 2008 1 0 0 180 User Guide Page 3 PIKA WARP the Appliance 3 1 Related Documents e Utilities from PIKA Third party utilities Software Development Suite for custom application development refer to the PIKA Application Development Suite PADS User Guide for more information 3 1 Related Documents The following documents are related to the PIKA WARP the Appliance User Guide These documents are linked together and constitute the complete set of documentation for PIKA WARP the Appliance All documents are available at2. Mem 257028 40676 Swap 0 0 Total 257028 40676 Used Available Use 724 9516 8 1016 24 1000 40 10200 2204 903764 free 216352 0 216352 7 1 2 0 0 shared persisten About PIKA Activate Changes Page 26 User Guide 5 9 2008 1 0 0 180 9 PIKA WARP the Appliance 9 Software Upgrade To upgrade the software on the appliance use the Asterisk GUI and select the Update menu from the left panel The following screen will be displayed PIKA TECHNOLOGIES INC About PIKA Home Update Appliance Firmware Activate Changes Vaan Choose an image to update Move the mouse over to a field to see tooltips Conferencing Ramdisk Voicemail O Kernel Call Queues Download the image froma HTTPURL O TFTP Server Service Providers Calling Rules Incoming Calls HTTP URL Networking Voice Menus Call Parking Ring Groups Active Channels System Info Update Update Firmware installed on the appliance Options Two types of software for the appliance can be upgraded the Ramdisk the main system software and the kernel the operating system software New software can be obtained from PIKA Technologies at http www pikatechnologies com appliancedownloads or you can build new software images using the software development kit Refer to Building Software for the Appliance in the PADS User Manual The location of the software images can be either a URL or a TFTP Tiny Fil
3. UP BROADCAST RUNNING MULTICAST MTU 1500 Metric 1 RX packets 32488 errors 0 dropped 0 overruns 0 frame TX packets 9892 errors 0 dropped 0 overruns 0 carrier collisions 0 txqueuelen 1000 RX bytes 2931717 2 7 MiB TX bytes 9175035 8 7 MiE Interrupt 28 Link encap Local Loopback inet addr 127 0 0 1 Mask 255 0 0 0 UP LOOPBACK RUNNING NMTU 16436 Metric 1 RE packets 2 errors 0 dropped 0 overruns 0 frame 0 TX packets 2 errors 0 dropped 0 overruns 0 carrier 0 collisions 0 txqueuelen 0 RE bytes 100 100 0 B TX bytes 100 100 0 B il gt To view system resource usage select Resources from the top of the center panel Disk usage indicates how much persistent memory is in use by the various types of file system devices including the SD and USB drive if present The size is specified in kilobytes Memory usage indicates how much of the 256 Megabytes available in RAM is in use The size is specified in kilobytes 5 9 2008 1 0 0 180 User Guide Page 25 PIKA WARP the Appliance PIKA TECHNOLOGIES INC_ Home Users Conferencing Voicemail Call Queues Service Providers Calling Rules Incoming Calls Networking Voice Menus Call Parking Ring Groups Active Channels System Info System Information Update Options System Information General ifconfig Resources Disk Usage Filesysten 1k blocks dev mtdblock6 10240 tmpfis 1024 tmpfs 1024 tmpis 10240 dev mncblkO0pi 954452 Memory Usage total used
4. asterisk_guitools exten executecommand 1 System command exten executecommand n Hangup exten recotd_vmenu 1 Answer exten record_vmenu n Playback vm intro exten record_vmenu n Record var exten record_vmenu n Playback vm saved exten record_vmenu n Playback vm goodbye exten record_vmenu n Hangup exten play_file 1 Answer exten play_file n Playback var exten play_file n Hangup hasbeensetup Y 5 9 2008 1 0 0 180 User Guide Page 35 12 12 Specifications Chassis Overview Top View Rear View Page 36 PIKA WARP the Appliance User Guide 5 9 2008 1 0 0 180 12 PIKA WARP the Appliance power fail transfer ports c FXS ports power suppl audio out Base Board e Processor e AMCC Power PC 533 MHz e Flash 4MB NOR 256 MB NAND e RAM e 256 MB DDR SDRAM Rear accessible removable storage SD card e Network Interface e 10 100BT Ethernet port e USB 1 1 Ports one rear accessible e Audio Line In Out Ports 3 4 KHz audio quality e FXS port 48 Volt ringing e Form Factor 8 780 W x 2 026 H x 6 585 D e Stackable or wall mountable Power Requirements e 12 Volts DC 2 A NOTE The LPS power supply provided must be used with the appliance as per safety regulations 5 9 2008 1 0 0 180 User Guide Page 37 12 PIKA WARP the Appliance 12 Refer to the PIKA WARP the Appliance Hardware Manual for more details
5. User Manual for instructions to format the card and to add remove the card from the file system SD cards with a capacity of up to 4 GB are compatible The following SD cards are recommended for use with the appliance e SanDisk SDSDB 2048 2 GB SanDisk SDSDB 4096 4 GB HP L1876A 1 GB PNY SD M01G 1 GB Lexar 2 GB USB Port 1 1 Compliant The USB port can be used for logging auto flashing the appliance during production refer to Advanced Options Menu in the PADS User Guide for instructions to auto flash the appliance or as a general purpose external hard drive Note that the USB drive will not be automatically added to the Linux file system in the appliance regardless of whether it is inserted into a system at run time or before system startup Once you have inserted the USB drive to add it to the file system enter the following command at the Linux prompt on the appliance mount mnt usb Before removing the USB from a live system you must unmount the USB key from the file system or data may be lost Enter the following command at the Linux prompt on the appliance before removing the USB device umount mnt usb For use with Asterisk the USB drive must be formatted for an ext2 file system Refer to the Utilities section in the PADS User Manual for instructions to format the USB drive for Asterisk Installing the FXO and FXS Modules Ensure that the appliance is powered off You must be grounded with an ant
6. phone company is plugged into the first port beside the power failure transfer port a phone can be plugged into the power failure transfer port to make outgoing calls power failure active FXO port transfer FXS port On the FXS module a line from the telephone company can be plugged into the power failure transfer port This allows a phone plugged into the first port beside the power failure transfer port on the module to make outgoing calls i power failure active FXS port transfer FXO port Once the power returns if the power failure port is still in use the first port on the module cannot be used until the line plugged into the power failure port is unplugged Thermal management The appliance performs automatic temperature control and monitoring Under normal ambient temperature levels the fan will not run If the temperature reaches a minimum threshold of 50 degrees Celsius 122 degrees Fahrenheit the fan will start automatically at low speed If the temperature continues to increase the speed of the fan will increase accordingly eventually reaching full speed If the fan is on and the temperature decreases to 47 degrees Celsius 116 6 degrees Fahrenheit the fan speed will begin to decrease and eventually shut off completely if the temperature remains below 50 degrees Celsius 122 degrees Fahrenheit When the temperature reaches a maximum threshold of 65 degrees Celsius 149 degrees Fahrenheit the system w
7. DHCP_LAN no HH DNS_LAN IP address of the DNS server to use DNS_LAN 192 168 1 1 HH 5 9 2008 1 0 0 180 User Guide Page 15 PIKA WARP the Appliance 5 2 Editing Configuration Files HOSTNAME Name under which this host should be known HOSTNAME warp You may add an optional entry no default is present to enter the domain for your LAN such as yourcompany com DOMAIN_LAN Change the values as appropriate for your network configuration Note that SSH is enabled in the default software on the appliance and cannot be enabled or disabled by changing the value of SSHACCESS When you have finished entering the necessary information enter the command reboot and the Linux prompt on the appliance to reset the appliance to enable your configuration changes Network Settings in the PADS User Manual describes more detailed information about the network information settings The additional information in this section is important when configuring the appliance for software development Page 16 User Guide 5 9 2008 1 0 0 180 6 PIKA WARP the Appliance Making a Call Once you have completed your network configuration you are ready to make calls using Asterisk For your first call on the appliance it is recommended that you connect a standard phone set into the built in green FXS port and dial 600 This will connect you to the Asterisk echo test recording and will guide you through a set of audio prompts to for the play and
8. Manual describes more detailed information about the network information settings The additional information in this section is important when configuring the appliance for software development 5 2 Editing Configuration Files Use an SSH client to open a session to IP address 192 168 1 80 The appliance ships with a root user account and the corresponding password is pikapika Changing the root Password To change the root password enter the following at the Linux command prompt Page 14 User Guide 5 9 2008 1 0 0 180 5 2 Editing Configuration Files PIKA WARP the Appliance passwd root Follow the prompts to enter and confirm the new password Password information is preserved across reboots Network Configuration The file etc networking conf contains the information required to configure the appliance for use on your network The initial contents of this file based on the preset factory defaults are Default Warp network configuration HH IP_LAN IP address to configure on the network interface IP_LAN 192 168 1 80 HH NETMASK LAN Netmask to configure on the network interface relative to IP_LAN NETMASK_LAN 255 255 255 0 HH GATEWAY_LAN IP Address of the default route GATEWAY_LAN 192 168 1 1 Hat SSH_ACCESS Enable disable ssh yes no SSH_ACCESS yes HH HH DHCP_LAN Use dhcp to configure networking IP_LAN must not be set for DHCP_LAN yes to be honored yes no
9. PIKA TECHNOLOGIES INC PIKA WARP the Appliance User Guide Copyright c 2008 All rights reserved PIKA WARP the Appliance Table of Contents Copyright Information 1 Contacting PIKA Technologies 2 Introduction 3 Related Documents 4 Getting Started Hardware Installation 5 Getting Started System Configuration 9 Using the Graphical User Interface 9 Editing Configuration Files 14 Making a Call 17 Advanced Configuration 20 System Information 24 Software Upgrade 27 Hardware Information 30 Troubleshooting 35 Specifications 36 Index a 5 9 2008 1 0 0 180 User Guide Page iii 1 PIKA WARP the Appliance Copyright Information COPYRIGHTS Copyright 2008 PIKA Technologies Inc TRADEMARKS PIKA is a registered trademark of PIKA Technologies Inc All other trademarks product names and company names and or logos cited herein if any are the property of their respective holders DISCLAIMER This document is provided to you for informational purposes only and is believed to be accurate as of the date of its publication and is subject to change without notice PIKA Technologies Inc assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains 5 9 2008 1 0 0 180 User Guide Page 1 PIKA WARP the Appliance Contacting PIKA Technologies Customer Care PIKA Technologies pro
10. Page 38 User Guide 5 9 2008 1 0 0 180 13 PIKA WARP the Appliance Index m A Troubleshooting 35 Advanced Configuration 20 U C Using the Graphical User Interface 9 Contacting PIKA Technologies 2 Copyright Information 1 E Editing Configuration Files 14 G Getting Started Hardware Installation 5 Getting Started System Configuration 9 H Hardware Information 30 I Introduction 3 M Making a Call 17 R Related Documents 4 S Software Upgrade 27 Specifications 36 System Information 24 5 9 2008 1 0 0 180 User Guide Page a
11. ard is recessed slightly into the casing The SD is intended to store any run time data that must survive across system resets such as voice mail files log files or to transfer files to another computer For use with Asterisk the card must be formatted for an ext2 file system most cards are formatted as FAT by default When the card is inserted into the system the Linux operating system expects to read the contents of an ext2 file system The file system format on the SD card provided is ext2 however there is software is available on the appliance to format the card if required Page 30 User Guide 5 9 2008 1 0 0 180 10 PIKA WARP the Appliance If the SD card is inserted before the system is reset or powered up it will be ready for use when the system completes the startup sequence If the card is removed while the system is running any data on the card will be lost unless it is manually removed from the file system If the card is inserted while the system is running it must be manually added to the file system or no data will be stored To use the SD with Asterisk it must be available in the file system before Asterisk is started therefore it is recommended that the card is always inserted before system reset or power up If the card is removed while the system is running and Asterisk is configured to use it Asterisk must be stopped before the catd can be removed from the file system Refer to the Utilities section in the PADS
12. dio out port on the appliance used for paging Begins playing pre recorded prompts to the audio out port on the appliance After dialing if you hang up the prompts will continue to play Stops the pre recorded prompts started by dialing extension 2244 These extensions call FXS lines 1 to 5 respectively If the FXS module is not present the call will be routed to voice mail These extensions call the sample SIP Agents defined in sip conf If the SIP agent associated with the extension is not registered the call will be routed to voice mail PIKA FAX receive test Connect a FAX machine to one of the FXS ports dial this extension and the appliance will receive the FAX A tiff file will be stored in tmp warpfax PIKA FAX transmit test Connect a FAX machine to one of the FXS ports dial this extension and the appliance will send a test FAX the PIKA logo to your FAX machine 9 lt number gt Calls out on an available FXO extension If no FXO extensions are available congestion will be received Note Voice mail passwords for extensions 4001 through 4010 are the extension number The PIKA FAX application has been enabled for both FXO and FXS lines If FAX tones are detected on any analog line a call is automatically placed to extension 4060 to receive the FAX For more information about the PIKA FAX application please visit http www pikatechnologies com asterisk Port Numbering Provisioning versus LCD On the LCD port
13. e Tranfer Protocol server For information about setting up an TFTP server refer to 5 9 2008 1 0 0 180 User Guide Page 27 PIKA WARP the Appliance 9 Development System Setup and Configuration in the PADS User Manual To upgrade from a URL specify the full URL path including the file name For example http lt IP Addt gt culmage warp the kernel image name To use a domain name an IP address for a DNS server must be configured in the networking configuration settings Otherwise you must use the IP address of the server To upgrade from a TFTP Server enter the IP address of the server and the file name case sensitive of the software image including the subdirectory relative to the root directory of the TFTP server The root directory is the base directory to which the TFTP server is allowed access Click Go to continue A progress dialog box will be displayed Updating Kernel WARNING Do not disrupt the system during the upgrade process by rebooting or powering down the system e Ensure that the correct file for the image type is selected for the upgrade If the system is powered cycled or the wrong file type is used the system will not function when it attempts to restart and it will be necessary to connect to the system using a serial cable to recover Refer to the information below If the upgrade fails at any time during this stage after the next reboot the system will no longer function Refe
14. e following sections describe how to configure the appliance using both the Asterisk GUI and by editing configuration files More advanced configuration changes for both the appliance itself and Asterisk are described in section Advanced Configuration pg 20 The following sections assume that the standard software packages listed above are installed on the appliance To customize the appliance software refer to the PADS User Manual 5 1 Using the Graphical User Interface The Asterisk GUI is included as part of the standard software on the appliance and can be accessed from a standard web browser with the exception of Microsoft Internet Explorer version 7 0 and above It provides the ability to configure Asterisk network information and to upgrade the software on the appliance The appliance is factory preset to static IP address 192 168 1 80 To access the GUI enter the following URL in any web browser http 192 168 1 80 8088 asterisk static config cfgbasic html 5 9 2008 1 0 0 180 User Guide Page 9 PIKA WARP the Appliance 5 1 Using the Graphical User Interface Initial Login The first screen shown below is the login screen The default userid is admin and the default password is admin Enter the userid and password and click Login PIKA TECHNOLOGIES INC About PIKA Home Welcome to the Asterisk Configuration Panel Asterisk Configuration e F 7 Panel Please click on a Asterisk Configuration Engine Move t
15. egarding your companding mode and caller id mode Choose the appropriate values for your country Compand mode ulaw or alaw Enter for help ulaw alaw 5 9 2008 1 0 0 180 User Guide Page 21 PIKA WARP the Appliance 7 Select one of the following caller id modes 1 FSK BELLCORE 2 FSK ETSI 3 FSK BT 4 FSK NTT 5 DTMF ETSI 6 DIMF DK 7 DTMF SE FI 8 None Selection Enter for help 8 NOTE Any country for which there is a predefined configuration will have the correct line impedance value set Configuration for other countries entered by selecting c at the country code prompt will use the North American value There is no configuration file entry to change the line impedance 3 Change the indication tones for Asterisk in the file etc asterisk indications conf e In the general section if your country is in the list of the default countries below modify the line country as appropriate If your country is not in the list please use the template shown in the file to create a section that defines the tones for your country 4 Restart Asterisk by entering the following at the Linux command prompt asterisk Call Progress Call progress uses inband tone patterns such as ringing busy or fast busy received from remote devices to determine why a call has been disconnected Enabling call progress ensures that billing does not start until a two way speech connection has been established Call progre
16. g Ring Groups Active Channels Sat mar 15 System Info System Information Hostname warp Update Options Asterisk Build Home System Information General eonig Resources General 14 41 46 up 1 56 Load Average 0 02 0 Server Date amp Timezone 10 41 2008 Linux warp 2 6 24 rc6 pika 25 Mon Mar 10 09 36 58 EDT 2008 ppc unknown 02 0 00 Asterisk GUI version Revision 1261 Activate Changes Computer Telephony Integration Check this option if the user is allowed to connect client applications to the Asterisk server About PIKA To view information about the network interfaces select ifconfig from the top of the center panel Information for both the Ethernet and local interfaces will be displayed The IP address should match the setting under the Networking LAN menu Page 24 User Guide 5 9 2008 1 0 0 180 PIKA TECHNOLOGIES INC Home Voicemail Call Queues Networking Voice Menus Call Parking Ring Groups System Info System Information Update Options Conferencing Service Providers Calling Rules Incoming Calls Active Channels System Information ifconfig eth0 lo s ifconfig PIKA WARP the Appliance About PIKA Activate Changes ifconfig Network devices information ifconfig Link encap Ethernet HWaddr 00 1E 84 FF FF 19 inet addr 192 168 78 182 Beast 192 168 79 255 Mask
17. g the following commands at the Linux prompt Note that to use the SD it must be inserted at boot time mkdir mnt sd asterisk mkdir mnt sd asterisk voicemail mkdir mnt sd asterisk voicemail default 3 Connect to the Asterisk console and restart Asterisk by entering the following commands on the appliance asterisk r restart now Alternatively log in to the Asterisk GUI and use Activate Changes on the right side panel of the home page to restart Asterisk Refer to Hardware Information pg 30 for more information about using the SD card Configuring Asterisk on the Appliance for use Outside North America Asterisk on the appliance is configured by default for North America To configure the appliance for operation in other countries perform the following steps 1 Stop Asterisk by entering the following commands at the Linux command prompt asterisk r stop now 2 At the appliance Linux prompt enter the following command pikacf You will be presented with a series of questions to configure your hardware Choose the appropriate country code and defaults will be selected to configure your FXS and FXO ports If your country code does not appear press c when presented with the following prompt Enter two letter country code for example US for United States Enter to display the list of supported country codes or c to customize individual parameters Country code US You will be asked for information r
18. he mouse over to a field to see tooltips panel to manage related features Username LC Password CL Please login The configuration tool homepage is shown below The pages use a common layout style The left most panel provides menu links to configure Asterisk and system options The center panel is where information pertaining to the selected menu item is displayed and entered The right most panel displays tool tips which provide help information about a given field when the mouse pointer is positioned over the field The Activate Changes option restarts Asterisk which may be necessary if you have made any changes to your Asterisk configuration Page 10 User Guide 5 9 2008 1 0 0 180 5 1 Using the Graphical User Interface PIKA WARP the Appliance PIKA TECHNOLOGIES INC About PIKA Home Welcome to the Asterisk Configuration Panel Activate Changes Asterisk Configuration Panel Please click on a Asterisk Configuration Engine panel to manage related features Username Password V Connected Save Configuration Factory Defaults ie Users Conferencing Voicemail Call Queues Service Providers Calling Rules Incoming Calls Networking Voice Menus Call Parking Ring Groups Active Channels System Info Update Options To change the password for userid admin under the Options menu select Change Password at the top of the center panel as shown below Note that this will not change the L
19. http www pikatechnologies com appliancedownloads PIKA Application Development Suite PADS User Manual This guide describes the software development kit to develop software for the appliance PIKA WARP the Appliance Hardware Manual This manual describes the base board and plug in modules PIKA WARP the Appliance Release Notes These notes describe the contents of the release including known product issues Page 4 User Guide 5 9 2008 1 0 0 180 PIKA WARP the Appliance 4 Getting Started Hardware Installation Unpacking The following items should be included with the appliance Please check your package contents to ensure that you have received all of the items power supply Ethernet cable serial cable for use during application development 1 GB SD Gecure Digital card formatted for an ext2 file system 1 4 port FXO module mounted in the appliance 1 4 port FXS module mounted in the appliance PIKA screwdriver getting started instruction sheet Network Connection Connect the appliance to your network using the NIC port as shown below t Module 2 S0 mMc Power Connection Connect the power cable as shown below to the rear AC socket on the appliance and plug the other end into your AC electrical outlet The appliance s auto sensing power supply can be plugged into either 110V or 220V electrical service A 5 9 2008 1 0 0 180 User Guide Page 5 PIKA WARP the Appliance 4 zip tie can be used as sho
20. i static wrist strap not provided Using a 5 9 2008 1 0 0 180 User Guide Page 31 PIKA WARP the Appliance 10 screwdriver remove the screws on each of the side panels on the appliance Remove the top cover Remove the grey panel on the back of the appliance as shown below Use a flat object or thin slot screwdriver to lever the panel at the left and right upper corners By hand push the panel from the back through the slot into the casing Rotate the panel up and down inside the casing to break the lateral tabs Take care when rotating the panel that you do not damage the casing at the top of the slot The black module bay connectors are highlighted in the following image FXO or FXS modules can be inserted into either bay If only one module is present it can be inserted into either bay Align the module pins with the connector and insert the module into the connector The module should be secured to the base board by setting the module on top of the posts provided circled below and the screws should be inserted through the gold holes on the the module Page 32 User Guide 5 9 2008 1 0 0 180 10 PIKA WARP the Appliance Power Failure Transfer On each FXS and FXO module the opposite colored port is the power failure transfer port green on each FXO module and orange on each FXS module If there is a power failure the appliance can continue to draw power from the telephone company On the FXO module if the line from the
21. ill halt the LED will flash red the analog and Ethernet interfaces will not function e the power failure transfer port s will still function Logs generated to indicate fan activity can be found in the file var log messages The log messages in this directory are cleared when the system is rebooted 5 9 2008 1 0 0 180 User Guide Page 33 10 PIKA WARP the Appliance 10 Wall Mounting The appliance can be stacked or wall mounted When wall mounted the appliance rests on the back 2 feet therefore it is recommended that you do not remove the feet so that the unit remains stable The appliance should be mounted with the LCD at the top and not mounted sideways otherwise the unit will be unstable The following photo shows the slots used to hang the unit on the screws that are inserted into the wall The screw heads must protrude 5 16 from the wall The wall mounting template can be found at www pikatechnologies com appliancedownloads Page 34 User Guide 5 9 2008 1 0 0 180 11 PIKA WARP the Appliance Troubleshooting Software Upgrade Using the GUI Fails The following entries present by default must exist in etc asterisk extensions conf or none of the configuration changes entered using the GUI will be stored No error messages are generated to indicate that these entries are missing If this information has accidentally been deleted edit etc asterisk extensions conf and add the information to the end of the file
22. into the base board The softwate is ready for use upon initial shipment You can customize the Asterisk features available for the analog ports by modifying the configuration file etc asterisk pika conf Documentation for the configuration file is located at http www pikatechnologies com asterisk Select Downloads and Docs from the left menu and select the manpage link under PIKA Analog Station FXS NOTE PIKA hardware is auto detected and the file pika conf is generated based on the current hardware configuration If the hardware configuration is changed e g swapping adding or removing modules pika conf will be overwritten when the system is rebooted If you have made any changes to pika conf create a backup copy of the file before rebooting Sending Voice Mail Messages to the SD When voice mail files are generated by default Asterisk is configured to store the files in var spool asterisk Files in this directory are not preserved across system reboots The use of the SD is recommended to permanently store these files To send the files to the SD card make the following configuration changes To use the SD it must be inserted at system startup time 1 Edit the file etc asterisk asterisk conf and change the spool directory to the following astspooldir mnt sd asterisk Page 20 User Guide 5 9 2008 1 0 0 180 7 PIKA WARP the Appliance 2 Create the directory mnt sd asterisk voicemail default by enterin
23. inux root password on the appliance 5 9 2008 1 0 0 180 User Guide Page 11 PIKA WARP the Appliance 5 1 Using the Graphical User Interface PIKA TECHNOLOGIES INC About PIKA Home Admin Options Local Extension settings Change Password Advanced Conferencing F Local Extension Settings Local Extensions are First Extension Number 6000 Service Providers i OperatorExtension Calling Rules Callow analog phones to be assigned to multiple extensions CJ Allow extensions to be AlphaNumeric SIP IAX users Voicemail Call Queues Incoming Calls Networking Voice Menus Agent Login Settings canna Agent Login Extension Ring Groups Agent Callback Login Extension Active Channels Agent Logout System Info Update Default Settings for a New User Options p 4 Damin Settings Is Agent Voicemail CO In Directory Oo ct SIP AX Call Waiting 3 WWay Calling Voicemail Password Cancel Network Configuration Select the Networking menu from the left panel You will be presented with the following screen Page 12 User Guide 5 9 2008 1 0 0 180 5 1 Using the Graphical User Interface PIKA WARP the Appliance Home Networking Configuration Activate Changes General tan TimeZone F m Conferencing Voicemail Hostname Call Queues SSH CI Enable SSH Service Providers Calling Rules Incoming Calls Networking Configures networking parameters Voice Menu
24. n hold Line out allows a live person or pre recorded message to be played outside the system for example to a paging system Standard 3 5 mm audio jack cables should be used with the audio ports Page 8 User Guide 5 9 2008 1 0 0 180 5 1 Using the Graphical User Interface PIKA WARP the Appliance 5 Getting Started System Configuration PIKA WARP the Appliance for Asterisk is shipped with the necessary software installed to function as an Asterisk IP Analog PBX The major software components on the system include e Linux operating system with appliance specific modifications based on kernel version 2 6 24 1c6 e PIKA HMP drivers version 2 4 to support the appliance hardware e Asterisk PBX software version 1 4 14 e Web based Asterisk GUI to configure Asterisk and upgrade the software on the appliance PIKA Asterisk channel driver version 3 3 to support the appliance hardware with Asterisk e Software utilities including SSH and NTP The appliance is ready to use when the system finishes booting After configuring your network settings the system is ready to make Asterisk calls In order to access the appliance from your network you will need to enter some additional information You will need an IP address that is valid on your local network as well as information about your local network configuration to complete this step To perform these changes you will need to connect to the appliance using a network cable included Th
25. premises is also an FXS pott The FXO Foreign eXchange Office interface is the port that provides on off hook indication loop closure to the public telephone network It is also the plug on a phone or fax machine Since an FXO port is attached to a device such as a fax or phone the device is often called the FXO device FXO ports are connected to the FXS wall jack where the lines from the telephone company enter into the local premises FXO and FXS are always paired that is they are similar to a male female plug Note All cables to FXO and FXS ports must use wire thicker than 26 AWG The appliance is shipped with one four port FXO module to connect to the FXS ports provided by the telephone company one four port FXS module and one built in FXS port to connect to phone or fax devices For easy identification the ports on the appliance are color coded the FXS ports are green while the FXO ports are orange The opposite color port on each module is the power failure transfer port Refer to Hardware Information pg 30 for more information 5 9 2008 1 0 0 180 User Guide Page 7 PIKA WARP the Appliance Wall Jack FXS Public Telephone Switch Audio In Out Ports The appliance provides one line in and one line out port which deliver telephony audio quality Line in is used to receive audio from an external source for example an MP3 player a CD player or FM radio The external audio is typically used for music o
26. r to sections Development System Setup and Configuration and Installing and Running Software in the PADS User Manual to set up your development computer to use alternative methods to upgrade the software Do not reboot the system until you have explored the possible upgrade methods listed in the PADS User Manual If the upgrade is successful a dialog box will be displayed Finished upgrading Kernel note new Kernel will be loaded on next reboot Page 28 User Guide 5 9 2008 1 0 0 180 9 PIKA WARP the Appliance Click Ok to continue You may then use the Reboot option on the GUI Home menu to reboot the system or enter the command reboot from the Linux prompt on the appliance if you are connected to the appliance using either SSH or serial access 5 9 2008 1 0 0 180 User Guide Page 29 PIKA WARP the Appliance 10 10 Hardware Information Hardware Reset The reset button is located on the back of the appliance beside the SD slot A pointed object such as a pen must be used to press the button To avoid possible data loss it is recommended that a software reboot is attempted first and only if this fails resort to a hardware reset SD Card The appliance includes a slot for a removable SD card A 1 GB card is supplied with the kit The following photos show the insertion and removal of a card A pointed object such as pen must be used to fully insert and release the card from the slot When fully inserted the c
27. record functions in Asterisk The following table lists some default Asterisk extensions that you may find useful Extension Purpose Destination Asterisk echo test recording Asterisk demo congratulations recording Voice mail setup Attempts an IAX connection to a Digium server this will only work if you have provisioned IAX trunks in Asterisk IVR in addtion to the demo congratulation recording returns to the top level of the IVR menu normally changes the language to French French language files are not installed by default on the appliance plays a recording that describes Asterisk good bye PIKA Extensions To make calls using the appliance hardware the following dial plan contexts and extensions have been appended to the default extensions provided in the file etc asterisk extensions conf Existing extensions in the default Asterisk dial plan continue to work The following contexts have been defined Context Usage fxo PIKA context to use with the appliance FXO ports 5 9 2008 1 0 0 180 User Guide Page 17 PIKA WARP the Appliance 6 fxs PIKA context to use with the appliance FXS port DID_trunk_1 Default FXO context used by the GUI numberplan custom 1 Default context provisioned for the appliance used by the GUI Extension Purpose Destination Connects to the audio in port to listen to the audio sent from an external device such as an MP3 player Connects the handset microphone to the au
28. s Call Parking Ring Groups Active Channels System Info Update File Editor Asterisk CLI VM Email settings Global SIP Settings Global IAX Settings Options SSH is enabled by default and cannot be enabled or disabled using the checkbox Enter a value for Hostname if desired Select LAN from the choices at the top of the center panel You will be presented with the following screen 5 9 2008 1 0 0 180 User Guide Page 13 PIKA WARP the Appliance 5 2 Editing Configuration Files PIKA TECHNOLOGIES INC About PIKA Home Networking Configuration gout General Lan TimeZone Pattern Pattern of the DID number not the Conferencing pattern for the CID caller id number Domain Use DHCP J IP address 192 168 1 80 Netmask 255 255 255 0 Gateway 192 168 1 1 DNS server Voicemail Call Queues Service Providers Calling Rules Incoming Calls Networking Configures networking parameters Voice Menus Call Parking Ring Groups Active Channels System Info Update Options The values shown for the IP address Netmask and Gateway are the preset factory defaults DHCP is not used by default Enter the values that are appropriate for your network configuration Changes do not take effect until after a reboot Return to the GUI homepage and click the Reboot button to reset the appliance Network Settings in the PADS User
29. s are numbered sequentially one through nine regardless of the module type inserted into the module bay When phones and trunks are provisioned in Asterisk configuration files ports are numbered sequentially based on the module type FXS ports are always numbered one through five where port one is always the built in FXS port FXO ports are always numbered one through four In the following diagram the FXO module installed in the first bay which is closest to the built in FXS port The FXS module is in bay two The numbers shown on the back view are the Page 18 User Guide 5 9 2008 1 0 0 180 6 PIKA WARP the Appliance port numbers to use when configuring Asterisk e g fxs 1 in the dial plan The bottom view of the LCD shows the same module installation and the associated port numbering 5 9 2008 1 0 0 180 User Guide Page 19 PIKA WARP the Appliance 7 Advanced Configuration To further customize your configuration you will need to access the appliance either through SSH or a serial connection The appliance ships with a root user account and the corresponding password is pikapika Configuring the PIKA Asterisk Channel Driver The channel driver is a specialized piece of software to allow Asterisk to use the appliance hardware It is included as part of the standard software shipped with the appliance The configuration file for the software is generated at startup time based on the type of hardware modules plugged
30. ss is enabled by default for the analog ports on the appliance Only North American call progress tones have been defined and therefore call progress may not work outside of North America Two options are available for this situation 1 Disable call progress recommended e In the file etc pika pikagp cfg change all entries in the file that match callpa callpa_settings to scallpa callpa_settings e In the file etc pika pikagp_aoh cfg change all entries in the file matching answer speech or answer speech to answer none Page 22 User Guide 5 9 2008 1 0 0 180 7 PIKA WARP the Appliance 2 Modify the tone definitions in etc pika inccpa cfg to correspond to the values for your country The comments in the file and the following websites provide information about defining the tones www 3amsystems com witeline tone search htm www itu int dms_pub itu t oth 02 06 T02060000040002PDFE pdf 5 9 2008 1 0 0 180 User Guide Page 23 PIKA WARP the Appliance 8 System Information System information about network interfaces and resource usage is available through the Asterisk GUI Select the System Info menu ftom the left panel The screen below will be presented providing information about the operating system and Asterisk software PIKA TECHNOLOGIES INC Conferencing Voicemail OS Version Call Queues Service Providers Calling Rules ene Incoming Calls Networking Voice Menus Call Parkin
31. vides free technical support to all customers For support issues phone or e mail our Customer Care department at the following Tel 1 613 591 1555 FAX 1 613 591 9295 Email support pikatech com International Headquarters PIKA Technologies Inc 535 Legget Drive Suite 400 Ottawa Ontario Canada K2K 3B8 Tel 1 613 591 1555 PAX 1 613 591 9295 Email sales pikatech com Internet Visit our website at www pikatechnologies com for the latest news product announcements downloads online community documentation updates and contact information Page 2 User Guide 5 9 2008 1 0 0 180 3 PIKA WARP the Appliance 3 Introduction PIKA WARP the Appliance for Asterisk is designed for low cost Asterisk based applications in the Small Office Home Office SOHO and Small Medium Enterprises SME markets It is compatible with VOIP phones as well as analog sets The appliance is available with up to nine analog ports a built in FXS port and eight additional ports using four port FXS and FXO daughter boards in any combination that plug in to the base board The Ethernet port provides support for VOIP stations and trunks The appliance for Asterisk uses PIKA s HMP Host Media Processing software for analog support The Asterisk software and PIKA s Channel Driver for Asterisk provide analog and IP PBX support The Asterisk GUI software can be used from any standard web browser to configure the appliance for use with Asterisk
32. wn to secure the power cable to the appliance chassis to prevent accidental disconnection LCD The LCD on the appliance displays system information and the line status of the analog channels At system start up after approximately twenty to thirty seconds the IP address is displayed and when initialization is complete the line states are shown The line state display is updated only if Asterisk is running on the system Asterisk is installed and will start automatically A single press of the LCD button will display the IP address Pressing the button again will return to the line state display The default IP address 192 168 1 80 is displayed if the network configuration has not been set up refer to section Getting Started System Configuration pg 9 When a line goes offhook the icon for the corresponding line is solid While the line is ringing the icon flashes The icon is solid again once the call has been answered If the appliance is installed such that the display is upside down the LCD display can be reversed by pressing the button on the LCD face plate three times in succession Page 6 User Guide 5 9 2008 1 0 0 180 4 PIKA WARP the Appliance FXS FXO Port Connections The FXS Foreign eXchange Subscriber interface is the port that delivers battery current ring voltage and dial tone to the phones Phones are plugged into FXS ports The wall jack where the lines from the telephone company enter the local
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