SMA Manufacturer`s Warranty
Contents
1. France Greece Great Britain India Israel Italy Japan Luxembourg the Netherlands Portugal Romania Switzerland Spain South Africa South Korea Thailand and the United Arab Emirates the manufacturer s warranty additionally includes shipping costs as well as any travel and accommodation expenses for SMA service personnel for repairs on site Customs duties taxes and other import costs are excluded Separate warranty conditions apply to North America If the installation site is outside the above mentioned countries or in on the overseas territories or islands of these countries the customer shall bear all customs and shipping costs incurred the travel and accommodation expenses of SMA service personnel for repairs on site as well as the costs of own personnel of the customer For the medium voltage stations of type TCS xxxxSC EX the following generally applies shipping costs as well as travel and accommodation expenses for SMA service personnel for repairs on site are not part of the warranty In the following cases the customer shall bear all customs and shipping costs travel and accommodation expenses of SMA service personnel incurred in connection with on site repairs as well as the costs of the customer s own personnel e Installation site situated outside the above mentioned countries or in overseas territories or islands under the jurisdiction of these countries e In the case of medium voltage compact stations of type TCS xxxxSC2. EX and Medium Voltage Power Stations MVPS without country specific option Consumables and parts subject to regular wear and tear are not covered by this warranty e g fuses filters overvoltage protection devices 1 2 SC ZE GEBED en 28 Scope of the Manufacturer s Warranty Preconditions for the provision of warranty services free of charge are e The customer must inform SMA immediately of any defects ascertained through notification including a brief description of the fault to the SMA Service Line e Submission of a copy of the purchasing invoice e The type label on the device must be completely legible e For inverters medium voltage compact stations TCS and Medium Voltage Power Stations MVPS all maintenance work regarding intervals and scope are executed and documented in accordance with the respective manufacturer s specifications e Consultation with SMA or its service partner concerning the next steps The customer must grant SMA the necessary time and opportunity for performance of all repairs and replacement deliveries considered necessary by SMA at its reasonably exercised discretion All defective parts shall become the property of SMA The manufacturer s warranty does not cover damage that has occurred due to any of the following reasons e Transport damage e Incorrect installation or commissioning by the customer or third parties e Modifications changes or attempted repairs by the customer or third parties e F
3. SMA Solar Technology AG Sonnenallee 1 34266 Niestetal Germany Phone 49 561 9522 0 Fax 49 561 9522 100 Internet www SMA de E Mail into SMA de Amtsgericht Kassel District court Kassel HRB registration number 3972 Vorsitzender des Aufsichtsrats Chairman of the Supervisory Board G nther Cramer Managing Board Roland Grebe Jiirgen Reinert lydia Sommer Pierre Pascal Urbon Marko Werner SMA Manufacturer s Warranty Applies exclusively to the following products Sunny Central Sunny String Monitor SSM SSM SSM16 11 SSM24 11 SSM8 21 SSM16 21 SSM24 21 String Combiner SSC 10 SSB Sunny Main Box SMB SMB C communication distributor COM B COM C Communit10 medium voltage compact stations TCS and the Medium Voltage Power Station MVPS For all other devices such as the separately delivered medium voltage transformers or medium voltage switchgears the statutory warranty applies If the end user of the device is a consumer the seller s statutory warranty shall not be limited by this guarantee and shall apply in the full scope as from the date of delivery SMA guarantees that the above mentioned devices are free from material or manufacturing defects The guarantee is valid for five years starting from the date of commissioning as per commissioning report but not later than three months following the date of delivery or three months from declaration of availability for dispatch if the customer defaults on acceptance Thi
4. ailure to follow the instructions in the user manual maintenance regulations and intervals e Unsuitable use or incorrect operation Insufficient ventilation of the device e Accidents external influences e Force majeure e g lightning overvoltage storm fire Neither does it cover cosmetic defects or signs of wear and tear that do not affect the energy feed in If the customer requests unnecessary or unjustified service work under this warranty SMA shall be entitled to invoice the customer for the costs incurred as a result The same shall apply for waiting periods if the customer fails to provide the service personnel with immediate access to the defective device Claims that go beyond the rights cited in the warranty conditions in particular claims for compensation of direct or indirect damage arising from the device defect for compensation of costs arising from disassembly and installation or loss of profits are not covered by the manufacturer s warranty insofar as SMA is not subject to mandatory statutory liability In such cases please contact the company that sold you the device Any claims arising out of the law on product liability remain unaffected For more information visit us at www SMA de en under the heading Service SC ZE GEBED en 28 2 2
5. s guarantee does not include device availability Warranty Conditions If a device displays a material or processing defect during the agreed SMA manufacturer s warranty period the device or the defective part will be repaired or replaced by SMA at its own discretion SMA shall bear all material and labour costs required for restoration of perfect function In this respect SMA is entitled to use used generally overhauled replacement parts Repair shall be carried out on the customer s premises unless this is impossible or disproportionate The term disproportionate as used above refers in particular to measures for which SMA would incur costs deemed unreasonable ein view of the purchase price or the value of the device in defect free condition e taking into account the significance of the defect e after weighing up whether alternative forms of defect removal could be applied without significant inconvenience to the customer It is however left to the discretion of SMA to have the defective part returned to it for repair or replacement SMA is only obliged to remove or install the part if this requires specialist knowledge that is not accessible to or is unreasonable for the customer otherwise the obligation of SMA as regards the defect shall end upon delivery to the customer of the repaired or replaced part When devices are installed in the following countries Australia Austria Belgium Bulgaria Chile the Czech Republic Germany
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