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2006 Game Rules - New Zealand Gambling Law Guide

1. connection of gambling equipment at the venue to the electronic monitoring system when gaming machine profits must be determined as at the close of play on the actual day of connection and before the equipment is disabled to allow connection 55 Reports to be used The standard forms Weekly Gaming Machine Profits Report and where applicable Weekly Gaming Machine Profits Summary Report must be used to calculate and record gaming machine profits for every class 4 venue The original forms must be forwarded to the corporate society 56 Use of Summary Reports A Weekly Gaming Machine Profits Summary Report must be used where a b c more than a single Weekly Gaming Machine Profits Report is required or the venue operates a linked jackpot system where win information is not downloaded to connected gaming machines or any necessary and valid adjustment to the weekly amount to be banked is required to be made In such cases the reason for the adjustment must be fully documented and kept with the relevant Weekly Gaming Machine Profits Report s and Weekly Gaming Machine Profits Summary Report 18 57 Timing with jackpot systems Where a linked jackpot system is operated at any venue and a Weekly Jackpot System Analysis report is required the Weekly Gaming Machine Profits Report must be completed in conjunction with the Weekly Jackpot System Analysis report so that the periods covered by both reports are the same 58 Timi
2. EMS gaming machine profits GMP amount See also rule 133 2 122 Jackpot controller shut down In the event that a jackpot controller is required either to be switched off because it is faulty or malfunctioning or for the purposes of a parameter change or reconfiguration or the jackpot controller is to be replaced the following procedure must be carried out by the venue manager a the EMS Help Desk must be notified and b prior to switching off the jackpot controller a download of current jackpot files to the venue PC must be requested or an accurate record of all current jackpot data including the jackpot controller turnover meter value must be made and the records retained c In the case of a parameter change reconfiguration or change of jackpot controller the jackpot controller must not be switched on again until after 2 a m on the following business day Note It may not be possible to fully reconcile jackpot reports generated before and after a jackpot controller shut down Determination of gaming machine profits under EMS 123 Calculation Gaming machine profits must be calculated by deducting the increase in metered total wins from the increase in metered turnover for each gaming machine operated at that venue during the relevant period and also a where any jackpot system is operated at the venue any prizes awarded by the jackpot system during that period shall additionally be deducted from metered turnov
3. a password may have been compromised 112 Responsibility of corporate society Where a potential breach of security or integrity affects electronic monitoring equipment located at a venue the corporate society must comply with the requirements of rules 95 and 98 in regard to the investigation of the matter and notifying the Secretary Faulty equipment 113 Responsibility for faults and defective equipment Responsibility for investigating and correcting any error defect fault condition or malfunction of any electronic monitoring equipment lies with a b c the monitor in respect of components of electronic monitoring equipment that it provides or the corporate society in respect of any components of electronic monitoring equipment that it provides or the party owning or providing any component of electronic monitoring equipment in any other case 36 Installation servicing repair or decommissioning of gambling equipment 114 Action by venue manager Where the installation servicing repair removal from service or decommissioning of any gambling equipment connected to the electronic monitoring system is to take place which either involves the RAM clear of gambling equipment software or otherwise impacts upon communication with or data collected by the electronic monitoring system the venue manager must a inform the EMS Help Desk before such installation servicing repair removal from service or
4. case of jackpot equipment where the necessary data is not readily accessible calling in a person contracted to service that equipment to access and provide the information 2 In the event of an electrical power system failure or where for any other reason the electronic meters of any gaming machine are unable to be accessed at any time meter information is required to be recorded the equivalent electro mechanical gaming machine meters hard meters where provided must be used 118 EMS reports not subject to rule 24 The requirements of rule 24 in relation to electronically generated reports do not apply to reports provided by the electronic monitoring system Jackpot Systems 119 Downloadable jackpot systems Where a downloadable jackpot system is operated at any venue the venue manager must a every 24 hours ensure that a reconciliation between jackpot connected gaming machine turnover activity as established by the gaming machines electro mechanical hard turnover meters and the turnover activity recorded by the jackpot controller is carried out The form Daily Jackpot Turnover Report shall be used for this purpose and b if any variances are disclosed the venue manager must investigate the matter and follow the procedures detailed in rules 72 to 76 inclusive in Part 2 of these Rules 38 120 Non downloadable jackpot systems daily requirements Where a non downloadable jackpot system is operated at any venue the
5. decommissioning of any gambling equipment takes place and b request the monitor to initiate unscheduled polling of the affected gambling equipment before and where applicable after the event and c not permit the affected gambling equipment to be played until the monitor has confirmed successful data capture and d in the case of jackpot equipment either 1 record all applicable data by means of electronic meter access where this is provided or 11 print out and retain any relevant jackpot system generated reports or iii complete the Daily Jackpot Turnover and Weekly Jackpot Systems Analysis Reports prescribed in Part Two of these Rules This rule does not detract from the venue manager s responsibility to ensure that opening and closing meter readings and other required data is recorded on the relevant gaming machine accounting reports as required by rules 26 to 28 and 30 and 31 as applicable Record Keeping 115 1 2 3 116 1 Venue cabling diagram The venue manager must ensure that an up to date printed copy of the venue cabling diagram required by clause 8 3 of the Gambling Act Class 4 Gambling Equipment Minimum Standard 2004 as amended is kept at the venue in a secure place in close proximity to the site controller The venue manager must immediately notify the EMS Help Desk of any changes to the venue configuration and diagram The corporate society must ensure that the record is s
6. jackpot meter readings and start up values are recorded on the applicable gaming machine accounting forms jackpot identification numbers that correspond to the jackpot controller port numbers are affixed to all jackpot connected gaming machines or electronically displayed on the machines in such a manner that they are clearly visible to players of the individual machines and player instruction notices that conform to rule 29 are displayed in the gaming area of the venue 29 Player instruction notices The player instruction notices referred to in rule 28 c must contain the following a b c d e f g the minimum start up value of each jackpot level the maximum prize that can be won at each jackpot level the increment rate of the jackpot pool expressed as a percentage of gaming machine turnover information on how to identify which particular gaming machines at the venue are jackpot connected It is sufficient if the Jackpot Identification Number is described in such a manner that it can be clearly and uniquely identified by players as representing that the particular machine is connected to the linked jackpot system information on how to correctly identify any jackpot wins awarded to a particular gaming machine during play a warning for a player not to leave any jackpot connected gaming machine for a period of at least 60 seconds after play has ceased on that machine and not before the player has ch
7. machine profits is unable to be determined within the required time period full details including copies of any relevant records or reports must be notified to the Secretary 33 Accessibility of EMS reports 103 Checking of web site 1 The venue manager or member of venue personnel for the time being in charge of the gambling operation must access and check the venue s web site page at http www ems govt nz on a daily basis and notify the EMS Help Desk if any current venue daily weekly or monthly EMS reports have not been updated or are unavailable 2 The corporate society must access and check the society s web site page on a daily basis and notify the EMS Help Desk if any current society daily weekly or monthly EMS reports have not been updated or are unavailable Unavailability of EMS reports 104 Temporary unavailability or no access to reports and data In the event that a the electronic monitoring system is temporarily unavailable to provide any required information or report s at a time that information or report is required to be acted upon or completed or b access to EMS data is not possible for any other reason this part of the rules shall cease to have effect and Parts 1 2 and 3 as may be relevant shall apply unless otherwise specified in these rules Once EMS is able to resume providing required information report s or data Part 4 of these rules comes back into effect Special requirements 1
8. processes information and documentation associated with games played on gaming machines at class 4 venues Provision of cash float 13 Non club venues Where in relation to any class 4 venue a venue agreement is required in terms of section 65 3 of the Act the venue operator must a provide a cash float that meets the requirements of rule 15 and b ensure that the cash float is not funded from gaming machine proceeds 14 Club venues Where the corporate society is a club that operates gambling equipment at a non commercial class 4 venue that it owns or leases and is mainly for the use of club members the corporate society must a provide a cash float that meets the requirements of rule 15 and b ensure that the cash float is not funded from gaming machine proceeds 15 Sufficiency of cash float The venue operator or corporate society must ensure that the cash float is of a sufficient amount to enable a hopper refills and the payment of cash prizes to players to be made in the course of the day to day operation of gambling equipment and b the full amount of gaming machine profits for any specified period to be banked into the dedicated bank account referred to in section 104 of the Act within the time period specified in regulations made under the Act where total cash clearances minus float reimbursements do not equal gaming machine profits 16 Separation recording and reconciliation of cash float It
9. shall be the responsibility of the venue manager to ensure that a the cash float referred to in rule 15 is kept entirely separate from any other cash float or floats that may be required for any purpose other than class 4 gambling b all cash float transactions are recorded and c the cash float is reconciled at intervals of no greater than 7 days Security of keys and equipment 17 Security and issue of keys 1 The venue manager must ensure that all keys to gambling equipment are a only made available to authorised venue personnel for a necessary task in connection with the day to day operation of the gambling equipment b in the case of keys giving access to sealed or locked areas e g logic compartments or jackpot controllers issued only to persons contracted to service gambling equipment at the class 4 venue and authorised by the corporate society in that regard or to gambling inspectors or persons nominated by the Secretary c signed for by the user and signed in when returned d locked away in a secure place when not in use or in the immediate possession of the person who has signed for the keys and e accounted for at the beginning and end of every working day and f used only for the purpose intended or specified 2 A gambling equipment key register must be kept at every venue The register must record the following a the date and time the keys were issued and returned and b the name of
10. the relevant gaming machine accounting reports This includes i Cash Clearance Details Reports ii Cancelled Credit Short Pays and Refills Reports iii Weekly Gaming Machine Profit Reports and or Weekly Gaming Machine Profit Summary Reports iv Gaming Machine Analyses v Daily Jackpot Turnover Reports where applicable vi Daily Jackpot Cancelled Credit Reports where applicable vii Weekly Jackpot Systems Analyses where applicable all reports are correctly completed and are endorsed Final report pre EMS all gambling equipment is switched off and not returned to play mode a full reconciliation of the reports and the cash float is carried out where necessary any investigations into anomalies or discrepancies arising from the completion of any reports or reconciliation are initiated so as to enable the full and correct amount of gaming machine profits for the final period to be banked within 5 working days of the day on which the reports were compiled no gambling equipment that is known or suspected to be faulty is to be connected to the electronic monitoring system and no gambling equipment is made available for play until after successful connection to the electronic monitoring system 102 Notification to the Secretary Where under rule 101 h a b any anomaly or discrepancy disclosed in the reports exceeds 10 and is unable to be resolved and or the correct amount of gaming
11. the user and c the reason key access was required 18 Security of master or system cards In the case of a venue that operates a a cashless gaming machine system or b an electronic management system that operates in association with a cashless gaming machine system or c a jackpot system rule 17 with any necessary modifications shall apply to any master or system cards that enable access to data or transactions to be performed Any passwords or PIN numbers required to gain access to any such systems must be subject to a suitable password or PIN security policy 19 Requirement for security seals and logs The venue manager must ensure that every item of gambling equipment that is required to have a security seal fitted is not played or operated unless the security seal is present and intact and that the details listed below have been recorded in a log kept available for inspection at the venue Such a log must be kept separately for each individual gaming machine and where applicable each jackpot controller or other item of gambling equipment and must record as a minimum a the date the seal was fitted b the unique seal number c by whom it was fitted and d the reason it was fitted 20 Damaged or removed security seal If any security seal is found to have been removed broken tampered with or cannot be accounted for in the seal log the venue manager must ensure that a the relevant gambling equipme
12. to date record of a the details of all key persons in relation to the class 4 operator s licence and all class 4 venue licences held by the corporate society and b every person authorised by the corporate society to have access to the interior of gambling equipment for purposes connected with the day to day operation of the equipment i e hopper refills cash clearances and c every person authorised by the corporate society to have access to logic compartments of gaming machines or gambling equipment 91 Player disputes All corporate societies must ensure that a full records including but not limited to Gambling Equipment Fault Player Dispute Reports and Unpaid Prize Reports are kept of all player disputes that are not capable of immediate resolution and that appropriate steps are taken to investigate them and b the player concerned is notified of the progress and result of the investigation and if appropriate paid any amount outstanding 92 Exclusion orders Every corporate society must keep and ensure that every venue manager at each of its class 4 venues keeps at that venue a record of every person issued with an exclusion order from that venue issued under section 309 or 310 of the Act including any conditions of re entry as may be imposed by regulations made under section 316 1 e of the Act Such records must be kept at least for the currency of the exclusion order Irregularities 93 Discrepancies or
13. venue manager must 121 1 2 a access the venue s Daily Jackpot Data report each day from the EMS website at b c d http www ems govt nz and 1 check that the report shows turnover increases from connected gaming machines unless there has been no play on the particular machine during the report period and 11 compare the data relating to jackpot wins by individual gaming machines with the Daily Jackpot Cancelled Credit Report relating to the particular machine In the event that any variances are shown by the report 1 investigate the matter and follow the procedures detailed in rules 72 to 76 in Part 2 of these rules and ii advise the EMS Help Desk where any shutdown of the jackpot system or connected gaming machines is required and follow the procedure described in rule 122 Where examination of the Daily Jackpot Data report shows that any adjustment is required to the jackpot win value record the nature of and reason for the adjustment and inform the corporate society who is responsible for the adjustment transaction process set out in the EMS Web Site User Manual Ensure that the Daily Jackpot Cancelled Credit Report as specified in Part 2 of these rules is used to record the payment of any prizes awarded by a non downloadable jackpot system Non downloadable jackpot systems weekly requirements Each Monday or if the venue was closed on the next working day the venue manager m
14. 05 Switching off site controllers and other equipment after EMS connection 1 Site controllers must not be switched off at any time unless under instructions from the monitor or by monitor service personnel 2 EMS wide area network communications equipment such as routers or network terminating units must not be switched off unless under direct instructions from the monitor or by monitor service personnel or by telecommunications service personnel representing the company or entity providing the equipment 3 Where it is required to switch off an individual gaming machine or machines either to comply with these rules or for any other necessary purpose the internal power supply switch must be used Note Disconnection from or switching off the external power supply to any gaming machine will have the effect of disabling all gaming machines on the same fibre optic loop 34 Security of electronic monitoring equipment 106 Security and issue of keys 1 The venue manager must ensure that the keys to site controller holding cabinets are only issued to a authorised venue personnel i acting under the direct instructions of the monitor or ii for fault finding purposes or iii for security seal inspection or b monitor service personnel or c gambling inspectors or persons nominated by the Secretary 2 The requirements of rule 17 including the requirement to record details in a key register shall apply For the pu
15. THE GAMBLING ACT CLASS 4 GAME RULES 2006 GAME RULES FOR ALL GAMES PLAYED ON GAMING MACHINES IN CLASS 4 VENUES Pursuant to Section 367 of the Gambling Act 2003 the Act These rules apply to those games authorised pursuant to the Act and are additional to any requirements prescribed in the Act any Regulations made under the Act and Minimum Standards for gambling equipment prescribed under section 327 of the Act These rules revoke the Gambling Act Class 4 Game Rules 2004 Contents 1 Interpretation 23 Part 1 Rules relating to playing and participation in 24 games played on gambling equipment 25 26 General 27 2 Obligations 3 Illegal gambling 28 4 Interference with gambling equipment 29 30 Initiation of games 5 Appropriate tender 31 6 Exemption for testing Players responsibilities and entitlement to prizes 7 Player s obligation to notify faults 8 Restriction on use of more than one machine 9 Syndicated play prohibited 10 Payment of prizes 11 Malfunctions invalidate prizes 12 Manual payments Part 2 Rules for the systems processes information and documentation associated with games played on gaming machines at class 4 venues Provision of cash float 13 Non club venues 14 Club venues 15 Sufficiency of cash float 16 Separation recording and reconciliation of cash float Security of keys and equipment 17 Security and issue of keys 18 Security of master or system cards 19 Requirement for sec
16. aid and hopper refills for each gaming machine at a venue cash box means a lockable container within a gaming machine cabinet or base that holds coins inserted by players that are diverted from entering the hopper when the hopper is full cash float means a pool of money provided by a venue operator or from a source that is completely separate from and independent of any bank account established for and dedicated to the receipt of gaming machine profits cash clearance s means the physical removal of coins from the cash box of a gaming machine and notes from the bank note acceptor of a gaming machine Cash Clearance Details Report means a report for each gaming machine detailing the amount of money physically cleared from the cash box and bank note storage device if present and readings of the cash box and bank note acceptor meters Cashless Gaming Machine Analysis means a report detailing gaming machine meter readings and meter differences and cashless data to be used by venues with Cashless Gaming Machine Systems in substitution for the Gaming Machine Analysis report cashless gaming machine system means a system that electronically transfers money deposited by a player into an account to a gaming machine and credits the credit meter coin jam means a gaming machine fault caused by a coin that has passed the coin acceptor but has not reached the sensors collect button also known as a cash out button means a button p
17. anomalies Where any discrepancy or anomaly is detected in relation to a gaming machine linked jackpot system or cashless system that involves 10 or more the corporate society must ensure that a the matter is investigated with a view to establishing the cause and 28 b all reasonable steps are taken to remedy the problem and prevent a recurrence and c all investigations are fully documented and d records are kept with the relevant gaming machine accounting reports 94 Security seal breaches Upon being notified of a security seal anomaly pursuant to rule 20 or 22 the corporate society must a investigate the reason for the removal breakage tampering or failure to account for the seal as appropriate and b arrange for verification of the software of the affected gambling equipment by the manufacturer or distributor of that equipment or by a person authorised on their behalf and c not permit the operation of the affected gambling equipment until such time as 1 the verification process has taken place and the software has been verified as correct in all respects or ii the software has been replaced with identical software provided by the manufacturer or distributor of the gambling equipment and iii the investigation of the breakage or tampering has been concluded and any deficiencies in security seal management have been rectified 95 Investigation Where an investigation under rule 94 discl
18. ay the player from the cash float The payment shall be recorded on the Cancelled Credit Short Pays and Refill Report and the player s name and signature obtained 2 Where a short pay amount claimed is less than 10 and a occurs more than once in relation to a single machine in any calendar month or b if the venue manager or member of the venue personnel 1 has reason to believe that there is a fault with the gaming machine or ii has any other good reason to believe that a short pay correction payment should not be made immediately the procedure prescribed in rule 52 must be followed 52 More than 10 Where a short pay claim is greater than 10 or rule 51 2 applies the venue manager or member of the venue personnel for the time being in charge of the gambling operation must a record the required details on a Gambling Equipment Fault Player Dispute Report b if the short pay is believed to be attributable to a gaming machine fault or malfunction other than an isolated occurrence immediately switch the gaming machine off c at the first available opportunity complete a shortened version of the Gaming Machine Analysis as prescribed in rule 61 to establish or negate the fact that a short pay has occurred d inform the player of the result and if applicable pay any outstanding amount from the gaming machine float and e record any such payment at the time it is made on the Cancelled Credit Short P
19. ays and Refill Report for the gaming machine in question ensuring that the player s name and signature are obtained 17 Calculation of gaming machine profits 53 Method Gaming machine profits in relation to any period and any class 4 venue shall be calculated by deducting the increase in metered total wins from the increase in metered turnover for each gaming machine operated at that venue during the relevant period except where a b c a linked jackpot system is operated at the venue and does not update the total wins meters of connected gaming machines the prizes awarded by the jackpot system during that period shall additionally be deducted from metered turnover for any reason a prize payment is not made to a player during the relevant period the amount of the prize shall not be deducted from metered turnover for that period and due to any fault malfunction damage to or loss of gambling equipment metered increases are unable to be reliably established in which case gaming machine profits are to be calculated in accordance with a method determined by the Secretary 54 Timing prior to EMS connection 1 Gaming machine profits must be calculated for each venue for every period of seven days commencing on a Monday and finishing on a Sunday 2 Gaming machine profits must be determined at the close of play on each Sunday 3 This rule does not apply to the final period of operation immediately preceding
20. box of any affected gaming machine is counted and recorded on the appropriate reports and the relevant reports are endorsed Final readings and dated and all relevant opening meter readings or jackpot data are recorded on new gaming machine accounting reports before commencement of play When any testing is carried out the venue manager must ensure that a b the person contracted to service the gambling equipment 1 records any meter movements occasioned by the testing except where the testing applies to coin or bank note acceptors where no game play is involved and the metered differences correspond with cash transactions and ii provides a copy of the record to the venue manager or venue personnel as soon as the testing is complete and iii where testing impacts on the prize pool of a linked jackpot system resets the jackpot system and reinstates the jackpot pool value to the value shown prior to the test no prize won in the course of testing is to be paid and where any testing results in the award of a prize which is registered as such by gambling equipment meters that are not subsequently reset the amount awarded must be treated as unpaid winnings in accordance with rule 85 11 28 Installation of jackpot system Where any linked jackpot system is installed the venue manager must ensure that before the system is put into operation a b c all relevant meter readings including
21. ciety and the venue manager and b the venue manager must ensure that the gaming machine and or gambling equipment is immediately switched off and not put back into service until it has been examined by a person contracted to service gambling equipment and any fault or malfunction rectified 65 Application to cashless systems Rules 60 and 62 to 64 shall apply with any necessary modifications to cashless gaming machine systems The form Cashless Gaming Machine Analysis shall be used for this purpose This form must be used in addition to any procedures and reports required by the cashless system itself Linked jackpot systems 66 Instructions and authorisation Where any linked jackpot system is operated at any venue the corporate society and the venue manager must ensure that a comprehensive user manuals or operating instructions are available at the venue and b only authorised venue personnel perform any operating requirements in respect of the linked jackpot system 67 Jackpot display Each player must be able to clearly view a jackpot display when playing any gaming machine that is connected to a linked jackpot system The display must show a the jackpot prize amount currently available b each prize level if there is more than one and c in the event of a win which connected gaming machine struck the jackpot 68 Turnover reconciliation Every 24 hours the venue manager must ensure that a reconciliation b
22. e being in charge of the gambling operation at the venue 35 1 any potential breaches of security or integrity such as missing faulty or broken locks or seals or the loss of keys and ii any apparent or suspected faults or tampering with any monitoring equipment including site controllers interfaces cabling or network communications devices 110 Action on notification of potential breaches or faults A person to whom a report is made under rule 109 c must a b c d e immediately inform the EMS Help Desk and where the potential breach or fault involves monitoring equipment provided by the corporate society immediately inform the corporate society and where the potential breach or fault involves monitoring equipment supplied by any other party immediately inform that party and comply with any instructions issued by the monitor corporate society or other party as the case may be and where applicable record all relevant details on a Gambling Equipment Fault Player Dispute Report 111 Password security 1 The corporate society must develop and implement a suitable password security policy in order to ensure that only authorised society and venue personnel have access to the monitor s web site or EMS Help Desk services 2 Such a security policy must include provisions to ensure accuracy of information for example immediately notifying the monitor when a staff member leaves or where
23. e including in particular what the player credit meter is showing and which pay lines are lit or activated and check the apparent result against the pay table c check the gambling equipment for any error messages or indications of a lock up or fault condition and if there are any action them in accordance with the manufacturer s recommended procedures d check for any indications of the gambling equipment having been tampered with e where the dispute relates to a gaming machine and that machine has a facility to replay the last game or several previous games operate this facility to confirm the result s and amount s payable of the game or games in question f if the dispute relates to a linked jackpot system which is able to produce a computerised history file review this history file or g if the dispute relates to a cashless gaming machine system and the system has the ability to trace card transactions through computer records review these computer records Further action by venue manager or personnel If a player dispute notified and attended to pursuant to rules 82 or 83 is not capable of immediate resolution the venue manager and or member of venue personnel must immediately carry out any preliminary enquiries that may be practicable in the circumstances including but not restricted to a recording the name and contact details of the player in dispute together with those of any witnesses to the incident o
24. e profits 126 Unavailability of Weekly Venue Activity report Reconciliation of banking gaming machine profits 127 Procedure Reconciliation of EMS data gaming machine meter information and cash transactions 128 Periodic reconciliation 129 Suspension of game play 130 Procedure 131 Meter differences 132 Cash transactions Adjustments 133 Adjustments to EMS recorded data 1 Interpretation Any term or expression that is defined in the Act and used but not defined in these rules has the same meaning as in the Act In these rules unless the context otherwise requires Act means the Gambling Act 2003 authorised means in relation to venue or society personnel authorised by the corporate society bank note acceptor means a device within or attached to a gaming machine that validates bank notes and either accepts and stores valid bank notes in return for the granting of credits playable on a machine or rejects and returns to the player invalid bank notes or those of denominations other than those for which it has been enabled to accept cancelled credit s means the process where credits on a gaming machine or linked jackpot system are cancelled by external intervention by venue personnel and a subsequent manual payment is made to the player of a cash amount equal to the value of credits cancelled Cancelled Credit Short Pays and Refills Report means a report that records and details the cancelled credits short pays p
25. echanical meters also known as hard meters means meters that record data by means of electronic pulses that in turn activate a mechanically driven display electronic management system means a system that records information by counting the electrical pulses used to increment electro mechanical meters electronic monitoring system EMS means an electronic monitoring system as provided in section 86 of the Act fault means a condition that adversely affects the functionality or performance of gambling equipment gaming machine profit s has the same meaning as in section 104 5 of the Act as amended Gaming Machine Analysis means the report detailing the metered and actual figures for each gaming machine on each venue at which a corporate society operates gaming machines hopper means the container in a gaming machine that holds coins inserted into the machine by a player or by way of a hopper refill and from which coins are mechanically delivered for collection by the player hopper refill means the process of placing a predetermined amount of coins into the hopper when the hopper is empty hopper jam means a gaming machine fault caused by a coin blocking the hopper output sensors jackpot equipment means any gambling equipment forming part of a linked jackpot system jurisdictional meters means the electronic and electro mechanical meters recording game play and operational functions of gaming machine
26. ecked the jackpot display for any wins awarded after cessation of play and a statement that any malfunction of the jackpot system voids all jackpot pays and plays 30 Change replacement decommissioning of jackpot system Where parameters of an existing linked jackpot system are to be changed or the system is to be replaced by another system or de commissioned entirely the corporate society must ensure that a b the current jackpot pool values are wherever practicable transferred to the new system or configuration and where the new jackpot or parameter set has a lesser number of levels 1 subject to sub paragraph iii the major or highest jackpot pool value is wherever practicable transferred to the new system or configuration 12 31 c d e ii subsidiary levels are distributed as appropriate to the new lower levels or if no lower levels exist in the new system combined with the major pool iii the pool values transferred to the new major or higher level are not close to the maximum value of that level if it has been lowered and in any case do not amount to a greater value than 80 of the new maximum level and iv the combined pool values available to be won must not exceed the maximum prize limit for jackpots or where such a transfer is not possible or where the system is to be de commissioned the current major jackpot pool is played out before the change replacement or de commissi
27. er and b if for any reason a prize payment is not made to a player during the relevant period the amount of the prize shall not be deducted from metered turnover for that period and c the calculation of gaming machine profits is subject to any necessary and valid adjustments posted by the monitor 124 Timing 1 Gaming machine profits must be determined for each venue for every period of seven days commencing at 2 a m on a Monday and concluding at 2 a m on the following Monday 2 Gaming machine profits for the previous weekly period must be calculated every Monday 40 125 Report to be used for the banking of gaming machine profits 1 The venue manager must bank the amount of gaming machine profits for every weekly period as determined by EMS and shown on the Weekly Venue Activity Venue Level report for that period 2 In any case where a negative amount of gaming machine profits is established for any venue for any week the amount must be deducted from the banking for the following weekly period or periods that are positive amounts The adjustment must be recorded on the Weekly Banking Reconciliation report referred to in rule 127 for the weekly period or periods in which the adjustment is made 126 Unavailability of Weekly Venue Activity report If the specified EMS report for the relevant weekly period is not available before close of business on the last day on which gaming machine profits are due to be deposi
28. etween gaming machine turnover activity as established by each linked gaming machine s electro mechanical hard turnover meter and turnover activity recorded by the jackpot controller is carried out The form Daily Jackpot Turnover Report shall be used for this purpose 69 Weekly Jackpot System Analysis Unless the system automatically downloads win information to connected gaming machines a Weekly Jackpot System Analysis report must be completed in respect of every linked jackpot system and in conjunction with a Weekly Gaming Machine Profits Report for the venue 21 70 Daily Jackpot Cancelled Credit Report A Daily Jackpot Cancelled Credit Report must be used to record all prize payments generated by a linked jackpot system unless the system automatically downloads win information to connected gaming machines 71 Investigation of variances The venue manager must immediately investigate any variances disclosed from the completion of either the Daily Jackpot Turnover Report or Weekly Jackpot System Analysis 72 Unresolved variances Where variances investigated under rule 71 cannot be resolved and are of an amount exceeding 10 the venue manager must a using the procedures prescribed by the manufacturer or distributor of the system shut down and take the jackpot system out of operation or b shut down and take the affected gaming machine or machines out of operation if the problem is directly attributable to a linked gamin
29. ferences Net meter data from the EMS reports referred to in rule 127 2 may be used to compare values with calculated meter differences obtained by subtracting opening from closing actual gross meter readings subject to a the reconciliation process covering exactly the same time period as the EMS report or reports and b wherever applicable any meter adjustments as detailed in the EMS report Meter Adjustment Data Posted is taken into account 132 Cash transactions Cash values in all cases must be determined by reference to the actual cash amounts recorded on the relevant reports and or physical cash counts Adjustments 133 Adjustments to EMS recorded data 1 Where any adjustment to EMS recorded data is required a the procedure set out in the EMS Web Site User Manual must be followed and b only the corporate society is permitted to utilise the adjustment process and c the corporate society must ensure that they approve any adjustments 2 Adjustments for any unpaid prizes must be effected by adjustments to the reported gaming machine profits GMP amount and not by adjusting gambling equipment meter values 4 The corporate society must ensure that there is a clear audit trail to verify any adjustments that it approves and the reason s for it This includes any Gambling Equipment Fault Player Dispute Reports Unpaid Prize Reports and any other relevant documents records or notes 43
30. for current raw gaming machine meter and jackpot data to be downloaded from an EMS site controller using a connected personal computer located at a venue EMS Help Desk means a facility provided by the monitor as part of electronic monitoring services that serves as a point of contact with the monitor EMS Host system means a computer or computers and associated equipment or devices that provide a central processing system for receiving processing validating storing and disseminating data collected by an electronic monitoring system Gaming Machine Monthly Meters and Adjustments means an EMS report generated calendar monthly and containing details of gross and net meter values and adjustments posted during the period including adjustments to gaming machine profits Meter and GMP Adjustment Data Posted means an EMS report generated daily detailing meter and gaming machine profit adjustments posted by the monitor monitor means the person appointed by the Secretary under section 88 of the Act to implement and operate an electronic monitoring system and associated services monitor service personnel means persons employed by or contracted to the monitor and authorised by the monitor in that regard to perform installation service and repair functions in relation to the monitor s components of the electronic monitoring system 31 non downloadable jackpot system means a jackpot system that has only one way communication
31. g Machine Analysis Basic requirements Short pay investigation Data collection Copies Faults or malfunctions Application to cashless systems Linked jackpot systems Instructions and authorisation Jackpot display Turnover reconciliation Weekly Jackpot System Analysis Daily Jackpot Cancelled Credit Report Investigation of variances Unresolved variances Shut down or disconnection Examination by contractor Faults or malfunctions Recording of faults or malfunctions Absent player Cashless gaming machine systems Instructions and authorisation System generated reports and back up of system data Malfunctions Weekly Gaming Machine Profits Report Player disputes Notification Suspected malfunction Further action by venue manager or personnel Unpaid winnings money found inside gaming machines Unpaid winnings Credits on vacant machine Loose coins inside main body Loose coins inside cash box compartment Loose bank notes Part 3 Rules relating to systems processes information and documentation to be employed by holders of class 4 venue licences Records 90 Key persons 91 Player disputes 92 Exclusion orders Irregularities 93 Discrepancies or anomalies 94 Security seal breaches 95 Investigation 96 Payment of deferred winnings 97 Refunds received Reporting requirements 98 Matters to be reported to the Secretary Part 4 Rules relating to systems processes Information and documentation associated with the electro
32. g machine or machines or the connection between gaming machines and the jackpot controller or c switch off and remove from play all jackpot linked gaming machines from operation if there are no prescribed procedures for disabling the jackpot system or disconnecting linked gaming machines 73 Shut down or disconnection Where as a result of the application of rule 72 any jackpot system shut down or gaming machine disconnection takes place the venue manager must ensure that a all available meter readings and any jackpot display data are recorded on the relevant reports b notices informing players of the jackpot system shut down and or gaming machine disconnection are displayed in the gaming area of the venue c a Gambling Equipment Fault Player Dispute Report is commenced d the person contracted to service gambling equipment at the venue is informed and e the corporate society is notified 74 Examination by contractor A corporate society or venue manager shall not allow any linked jackpot system or gaming machine taken out of operation in accordance with rule 72 to be put back into operation until such time as it has been examined by a person authorised by the manufacturer or distributor of the jackpot system or a person contracted to service gambling equipment as may be applicable and the fault resolved 22 75 Faults or malfunctions If there is any indication that a linked jackpot system is faulty or is malfu
33. he player credit meter has decremented put the machine into Audit mode record the electronic soft cancelled credit meter reading on the Cancelled Credit Short Pays and Refills Report and check that the meter difference between the current and preceding entry represents the amount payable h obtain the player s name and signature on the appropriate Cancelled Credit Short Pays and Refill Report or Daily Jackpot Cancelled Credit Report in acknowledgement of receipt of payment i sign or initial the relevant entry when the procedure is complete and Qj ensure before leaving the gaming machine that the machine has returned to a playable state or in the case of a linked jackpot system that the jackpot display has cleared the win reset to the correct start up value and is not indicating another win on a different level 16 Rounding up and down 50 Rounding of monetary values The amount in dollars and cents of any prize payable in cash must be rounded to the nearest 5 cents until such time as the 5 cent coin ceases to be legal tender in which case it must be rounded to the nearest 10 cents Short pays 51 Less than 10 1 When a player claims that a gaming machine has failed to deliver the required amount of coins after pressing the collect button and the amount is less than 10 the venue manager or member of the venue personnel for the time being in charge of the gambling operation may without further investigation p
34. hine meters with cash activity is carried out This is in addition to the situations referred to in rule 60 b c and d in Part 2 which relate to respectively the installation or removal of gaming machines and servicing and testing of gambling equipment faults or malfunctions of gaming machines and irregularities in cash transactions Such a reconciliation should include comparison of meter data provided by the EMS reports Daily Gaming Machine Meter Totals Snapshot and or Gaming Machine Monthly Meters and Adjustments with data obtained directly from gaming machine meters where the period covered is exactly the same The standard form Gaming Machine Analysis must be used for analysis and reconciliation Suspension of game play Where required the venue manager must suspend game play during the gathering of any necessary data to enable an accurate reconciliation to be performed 130 1 2 3 Procedure The procedure for completing a Gaming Machine Analysis must include the recording of electro mechanical meters For the purposes of reconciliation current gambling equipment electronic soft meter data may be obtained a where available from electronic meter access to the site controller using a venue PC or b by manually reading and transcribing the relevant QCOM meters resident on gaming machines The requirements of rule 62 b in relation to data collection do not apply to EMS data 42 131 Meter dif
35. inations must be calculated to reach an estimated gaming machine profits figure which must be recorded on a manual Weekly Gaming Machine Profit Report Where gaming machine profits have been determined by using any of the above methods and a Weekly Venue Activity Venue Level report is subsequently received after banking for that weekly period has been carried out any difference between the calculated or estimated amount and the amount to be banked as shown on the report must be adjusted in the banking for the weekly period in which the report is received The amount of the banking adjustment and the reason for it must be recorded on the Weekly Banking Reconciliation report referred to in rule 127 41 Reconciliation of banking gaming machine profits 127 Procedure Where more than a single deposit representing weekly gaming machine profits is made the reconciliation procedure as detailed in rule 59 must be carried out except that it must be carried out using a Weekly Banking Reconciliation report instead of the Weekly Gaming Machine Profit Summary Report specified in clause b of that rule Reconciliation of EMS data gaming machine meter information and cash transactions 128 2 3 129 Periodic reconciliation The corporate society and the venue manager must ensure that at regular consecutive intervals but no less than 12 times per annum and once per month a full reconciliation of relevant gaming mac
36. l cash from gaming machines is carried out in accordance with these rules 33 Details to be recorded at the time Full details including relevant meter readings must be recorded at the time of the clearance on the Cash Clearance Details Report 13 34 Separate report for each machine A separate Cash Clearance Details Report must be kept for each individual machine 35 Timing of cash clearances Scheduled cash clearances must be carried out at times when there is minimum risk of disruption or interference with regard to the safety of venue staff and security of money 36 Counting of money Wherever reasonably practicable removal and counting of money from gaming machines must be performed by at least two people who shall cross check and verify each other s calculations and the relevant meter readings 37 Frequency of clearances 1 Cash boxes and bank note acceptors must be emptied at intervals consistent with keeping cash floats to a minimum and in meeting banking requirements under section 104 of the Act and any applicable regulations game rules or licence conditions 2 Cash boxes and bank note acceptors of all gaming machines at every class 4 venue must be cleared and counted as a minimum a after the finish of the day s last play and before the commencement of the next day s play to coincide with the completion of Gaming Machine Analyses required under rule 60 and b in any of the situations detailed in r
37. l gambling The receipt or payment of a prize achieved from a breach of these rules may amount to an offence under section 19 of the Act 4 Interference with gambling equipment No person shall tilt rock or in any way damage or interfere with gambling equipment or in any way seek to gain an undue advantage by any manipulation of the gambling equipment Initiation of games 5 Appropriate tender Only New Zealand legal tender as defined under section 27 of the Reserve Bank of New Zealand Act 1989 of an appropriate denomination or any other method approved in the relevant minimum standard made under the Act may be used to operate gaming machines 6 Exemption for testing Rule 5 shall not apply to any testing procedure carried out by a person contracted to service gambling equipment for a purpose necessary for the installation servicing or repair of that equipment Players responsibilities and entitlement to prizes 7 Player s obligation to notify faults A player must cease play and immediately inform venue personnel on becoming aware that any fault malfunction or irregularity in the operation of the gambling equipment has occurred 8 Restriction on use of more than one machine No player shall play more than one gaming machine at a time 9 Syndicated play prohibited In relation to any linked jackpot system no person shall engage in syndicated play with any other person or persons or solicit or induce any player to take
38. lable by the Secretary are fully accurately and correctly completed and maintained at all times in accordance with the requirements of the relevant rules These include but are not limited to a in the case of gaming machines i Cash Clearance Details Reports ii Cancelled Credit Short Pays and Refills Reports ii Weekly Gaming Machine Profits Reports and where applicable Weekly Gaming Machine Profits Summary Reports and iv Gaming Machine Analyses or where applicable Cashless Gaming Machine Analyses b in the case of linked jackpot systems 1 Daily Jackpot Turnover Reports ii Daily Jackpot Cancelled Credit Reports iii Weekly Jackpot System Analysis Reports where required c in the case of all gambling equipment 1 Gambling Equipment Fault Player Dispute Reports ii Unpaid Prize Reports These reports are available on the Department s website at http www dia govt nz 24 Electronically generated reports Rule 23 does not prohibit the generation or partial completion of the required gaming machine accounting reports electronically whether by the gambling equipment itself or by an approved electronic management system or as part of a separate computer accounting program where base gaming machine or gambling equipment meter information is input subject to the following conditions a the reports must comply in all respects with the format specified by the Secretary and record the same informati
39. machine and it is uncertain whether they were destined for the hopper or cash box they must be placed into the cash box 88 Loose coins inside cash box compartment Where loose coins are found inside the cash box compartment of a gaming machine they must be placed into the cash box 26 89 Loose bank notes Where any loose bank notes are found inside a gaming machine with a bank note acceptor a b c d an immediate count of notes held in the bank note acceptor must be carried out and compared with the relevant bank notes in meter increase and or any data recorded by the gaming machine as to number and denomination of bank notes accepted and a Gambling Equipment Fault Player Dispute Report must be commenced and the gaming machine must be switched off and removed from play until it has been examined by a person contracted to service gambling equipment and where the owner of the bank note or notes cannot be determined and or the note is of a different denomination to that accepted by the gaming machine the finding of the note is to be recorded on the Cash Clearance Details Report for the particular machine and included as an adjustment on the relevant Weekly Gaming Machine Profits Summary Report 27 Part 3 Rules relating to systems processes information and documentation to be employed by holders of class 4 venue licences Records 90 Key persons All corporate societies must maintain a complete and up
40. ments to either meter values or gaming machine profits posted during the weekly period at venue level for gaming machines operated at all of a corporate society s venues Weekly Jackpot Reconciliation means an EMS report providing reconciliation between jackpot pool amounts available and jackpot pool amounts actually awarded by the system Commencement 100 When this Part comes into effect This Part of the rules shall come into effect from the Secretary s date and is supplementary to Parts 1 2 and 3 Transitional matters 101 Action prior to EMS connection Prior to the connection of gambling equipment to the electronic monitoring system at a venue the corporate society and venue manager or member of venue personnel for the time being in charge of the gambling operation at the venue must ensure that all of the following steps take place a all play on gambling equipment is terminated 32 b c d e f g h G all cash is removed from all hoppers bank note acceptors and cash boxes of gaming machines all cash removed is recorded on the appropriate gaming machine accounting reports all required gambling equipment meter readings both electronic and electro mechanical soft and hard and details of cash removed that are necessary to complete any gambling equipment accounting reports that have been started or are required for the immediately preceding period of operation are recorded on
41. n the Gambling Equipment Fault Player Dispute Report specified in these rules b recording full details of the nature of the dispute including the date and time c interviewing any witnesses or collecting any information that may be relevant Where a suspected equipment fault or malfunction is indicated the venue manager or person in charge of the gambling operation must a record the display currently showing on the gaming machine or jackpot display and any last game details where available and b switch off and remove the gaming machine or gambling equipment from service and put an out of order notice on it and c arrange for a person contracted to service gambling equipment to examine the gaming machine or gambling equipment as soon as practicable In each of the above cases the venue manager or person in charge must a notify the corporate society of the matter see rule 91 and b advise the player that he or she will be notified of the outcome of the further investigation and c where applicable complete an Unpaid Prize Report 25 Unpaid winnings money found inside gaming machines 85 Unpaid winnings Any unpaid winnings whether arising from the application of rules 3 11 27 2 b 52 or section 305 of the Act under age gambling or for any other reason must be a recorded on an Unpaid Prize Report and b shown as unpaid prizes on the applicable Weekly Gaming Machine Profits Summary Re
42. nctioning rules 72 to 74 shall apply Indications of a malfunction include but are not restricted to a error messages shown on the jackpot display b jackpot display not lit or not incrementing when connected gaming machines are being played c jackpot reset switch does not carry out the required function d prizes are awarded to a gaming machine that is not in play or e prizes are awarded that are not consistent with the levels or parameters at which the system is set to operate 76 Recording of faults or malfunctions The venue manager must ensure that all faults or malfunctions of a linked jackpot system are recorded on a Gambling Equipment Fault Player Dispute Report 77 Absent player 1 h the event that a win on a linked jackpot system is indicated and no player is present at the winning gaming machine or if the identity of the player cannot reasonably be ascertained the venue manager or venue personnel must a record details of the displayed win on the relevant Daily Jackpot Cancelled Credit Report or Cancelled Credit Short Pays and Refill Report as applicable and b endorse the entry Non paid jackpot with the reason and c enter the relevant details on an Unpaid Prize Report and d reset the jackpot system 2 In addition the venue manager must ensure that the amount of any non paid jackpot is recorded as an adjustment on the relevant Weekly Gaming Machine Profits Summary Report Ca
43. ng with Gaming Machine Analyses Gaming machine meter readings taken for the purpose of establishing gaming machine profits and completing Weekly Gaming Machine Profits Reports must be recorded in conjunction with the equivalent meter readings required for the completion of Gaming Machine Analyses for any corresponding period Banking of gaming machine profits 59 Weekly reconciliation of bank deposits Where gaming machine profits are banked other than by a single amount representing the total amount for any week the venue manager and the corporate society must ensure that a deposit slips annotated bank statements or other evidence identifying the dates and amounts relating to that period are retained and b a reconciliation of bank deposits with the total weekly gaming machine profit amount is carried out and recorded on the relevant Weekly Gaming Machine Profit Summary Report and c where previous interim bank deposits amount to less than the calculated weekly total the final deposit for that week is equal to the outstanding balance and d where previous interim bank deposits exceed the calculated weekly total the excess amount banked is deducted by way of an adjustment to the banking for the next weekly period Gaming Machine Analysis 60 Basic requirements A Gaming Machine Analysis report must be completed a as a minimum for every gaming machine operated at a class 4 venue at regular consecutive intervals
44. nic monitoring of gambling equipment at class 4 venues 99 Interpretation Commencement 100 When this part comes into effect Transitional matters 101 Action prior to EMS connection 102 Notification to the Secretary Accessibility of EMS reports 103 Checking of website Unavailability of EMS reports 104 Temporary unavailability or no access to reports or data Special requirements 105 Switching off site controllers and other equipment after EMS connection Security of electronic monitoring equipment 106 Security and issue of keys 107 Site controller security seal 108 Damaged site controller security seal 109 Obligations of key persons 110 Action on notification of potential breaches or faults 111 Password security 112 Responsibility of corporate society Faulty equipment 113 Responsibility for faults and defective equipment Installation service repair or decommissioning of gambling equipment 114 Action by venue manager Record keeping 115 Venue cabling diagram 116 Jackpot identification 117 Recording of gambling equipment meters 118 EMS reports not subject to rule 24 Jackpot systems 119 Downloadable jackpot systems 120 Non downloadable jackpot systems daily requirements 121 Non downloadable jackpot systems weekly requirements 122 Jackpot controller shut down Determination of gaming machine profits under EMS 123 Calculation 124 Timing 125 Report to be used for the banking of gaming machin
45. nt is switched off and not used and b the corporate society is immediately notified refer to rule 94 21 Obligations of key persons Every member of venue personnel and every person contracted to service gambling equipment must ensure that the security and integrity of gaming machines and gambling equipment is not compromised by a ensuring that the gaming machine or gambling equipment is securely locked and b immediately reporting to the venue manager or person for the time being in charge of the gambling operation at the venue 1 any potential breaches of security or integrity such as faulty or broken locks or seals or the loss of keys or 11 any apparent damage tampering or suspected faults or malfunctions of gambling equipment 22 Remedy of breach A person to whom a report is made under rule 21 b must take immediate steps to remedy the potential breach This includes a immediately notifying the corporate society and b taking the equipment out of service until repairs replacement of locks or seals or other necessary measures can be undertaken and c recording the matter on a Gambling Equipment Fault Player Dispute Report in accordance with the instructions specified on that report Record keeping general requirements 23 Standard gaming machine accounting reports The corporate society and the venue manager must ensure that the relevant standard gaming machine accounting reports as made avai
46. nt of theft burglary robbery or other event that impacts upon the ability of any class 4 venue of the corporate society to comply with banking requirements under section 104 of the Act regulations game rules or licence conditions every incident of late banking failure to bank or short banking including the action taken by the corporate society 30 Part 4 Rules relating to systems processes information and documentation associated with the electronic monitoring of gambling equipment at class 4 venues 99 Interpretation In this Part unless the context otherwise requires Daily Gaming Machine Meter Totals Snapshot means an EMS report providing a snapshot of meter totals captured during a daily polling session Daily Jackpot Data means an EMS report providing a daily record of jackpot turnover jackpot pool display values and jackpot wins downloadable jackpot system means a jackpot system that has two way communication with gaming machines to which it is connected and is able to download jackpot information to designated gaming machine accounting meters electronic monitoring equipment means any cabling interface device site controller network communications device computer or associated equipment that is used by the electronic monitoring system electronic monitoring services means services provided by a monitor in connection with an electronic monitoring system electronic meter access means a facility
47. of no less than 12 times per annum and once per month and b for any gaming machine in any of the circumstances detailed in rules 26 or 27 or c when there is reason to believe that any fault or malfunction is occurring or has occurred in the operation of a gaming machine or d when any irregularity in respect of any cash transaction relating to the operation of a gaming machine has or is suspected of having occurred 19 61 Short pay investigation Without limiting rule 60 c or d a shortened version of the Gaming Machine Analysis report may be completed for the sole purpose of verifying a short pay claim Such an analysis shall only require the following data a coins in meter readings recording opening closing and the difference between the two b coins out meter readings recording opening closing and the difference between the two c hopper refill meter readings recording opening closing and the difference between the two d cash box meter readings recording opening closing and the difference between the two e a physical count of coins contained in the hopper and f a physical count of coins contained in the cash box where in each case the opening meter reading or count is that recorded on the most recently completed Gaming Machine Analysis and the closing meter reading or count is that performed in the course of completing the analysis 62 Data collection Gaming Machine Analysis reports m
48. on b appropriate procedures for gathering and analysing required data and information for example actual cash counts and verification of current meter readings are adhered to c any source records from which data was derived or entered must be preserved and retained with the relevant reports and forms d electronically generated reports must be printed out on the date they were compiled checked for clarity and accuracy compared with source meter readings and signed and dated by the person responsible for their compilation e printed copies must be retained and may not be substituted by a later generated version f paper used must not be of the thermal or light sensitive type g any errors must be corrected by ruling out the original entry and clearly entering the correct information which must be initialled by the person making the change and h a subsequent corrected copy may be printed out and kept with the original record for purposes of clarity only 25 Use of jurisdictional meters To avoid doubt every reference to electronic or soft meters the reading and recording of such meters and associated processes or procedures in this part of the rules refers to those meters that are jurisdictional meters only Where any gambling equipment is equipped with period meters these meters may not be used as a substitute for or an alternative to jurisdictional meters 10 26 Installation or removal of gaming machine
49. oning takes place or where it is not possible to play out the current pool the venue manager must prominently display a notice at least 7 days in advance of the intention to change replace or de commission the linked jackpot system within the gaming area of the class 4 venue and all required reports for the jackpot system or systems in question are either commenced or terminated with the opening or closing meter readings and jackpot display pool values as the case may be and are endorsed by the gambling equipment service contractor with the reason Installation or decommissioning of cashless system Where any cashless gaming machine system is either installed or de commissioned at any venue the venue manager must ensure that a b c all gaming machine accounting reports required by these rules as applicable to the system previously in operation are completed and endorsed Final readings with the date and where installing all cash including hopper contents is cleared from any machines that are to be connected to the cashless system and recorded on the relevant gaming machine accounting reports and all gaming machine accounting reports applicable to the new or changed system are commenced with opening meter readings recorded immediately before the system is put into operation Cash clearances 32 Venue manager s responsibilities The venue manager shall be responsible for ensuring that the removal of al
50. oses an attempt to interfere with the operation or functions of the gambling equipment the corporate society must a ensure that all gambling equipment at the venue is taken out of service until it has been checked and verified by the manufacturer or distributor of the equipment or by a person authorised on their behalf as conforming to the approval issued for that equipment and b notify the Secretary of the circumstances and action taken 96 Payment of deferred winnings Where the corporate society is satisfied that any payment in respect of any unpaid winnings should now be made the corporate society must make the payment 97 Refunds received Where a person is ordered by any court or tribunal to refund any money won in the course of class 4 gambling or to pay or repay any money relating to gaming machine proceeds the corporate society must a record the details of such an order and b upon receipt of any sum ordered to be refunded paid or repaid record the receipt of any such money and treat it as if it were net proceeds of class 4 gambling 29 Reporting requirements 98 Matters to be reported to the Secretary Every corporate society must immediately report to the Secretary a b c any malfunction of gambling equipment that has potential to compromise the operational integrity of the equipment cause loss to players or to the corporate society or may be a systemic fault or failing any incide
51. part in such an arrangement or induce or intimidate any player to vacate a gaming machine For the purposes of this rule syndicated play is established when either venue personnel the venue manager or a gambling inspector present at the venue consider on reasonable grounds that two or more persons are acting in concert to affect the opportunity of any person or persons to strike the jackpot 10 Payment of prizes Subject to rules 3 and 11 prizes shall be paid in accordance with the schedule of prizes displayed on the artwork or screen of the relevant gaming machine or where applicable on the relevant jackpot display All prizes must be paid in cash at the election of the player except for cheque payments as permitted by rule 44 11 Malfunctions invalidate prizes Where malfunctions of any gambling equipment occur a no prize is valid and b no player shall be entitled to payment of a prize 12 Manual payments Where a prize is not paid out automatically by a gaming machine or where a prize is awarded by a linked jackpot system that does not have the functionality to deliver prizes by way of a connected gaming machine the player will receive a manual payment in cash or by cheque from the venue manager or venue personnel equal to the amount of the prize subject to having both verified the amount and then acknowledging receipt of that payment by signing the appropriate form as required by rule 49 h Part 2 Rules for the systems
52. port and consequently treated as net proceeds of class 4 gambling 86 Credits on vacant machine Where any gaming machine player credit meter does not read zero and the gaming machine is not in use and the player entitled to the credits cannot be located or identified with reasonable diligence then a if the credits are less than the value of the lowest denomination of coin that can be accepted by the machine they must be left on the machine for the benefit of the next player b if the credits exceed the value of the lowest denomination of coin that can be accepted by the machine the finder must inform the venue manager or member of the venue personnel for the time being in charge of the gaming machine operation c the venue manager or member of the venue personnel shall press the collect button and remove the cash from the gaming machine leaving any remaining credits on the machine for the benefit of the next player d the removal of unpaid cash from the gaming machine must be recorded on an Unpaid Prize Report and where practicable be witnessed by another person e the cash must be retained at the venue for a period of seven days and f if the money is not claimed within this period it must be shown as an unpaid prize on the next Weekly Gaming Machine Profits Summary Report and treated as net proceeds of class 4 gambling 87 Loose coins inside main body Where loose coins are found inside the main body of any gaming
53. required a Weekly Gaming Machine Profits Summary Report must be completed for every venue that operates a cashless gaming machine system in accordance with rules 53 to 58 in the same manner as for a non cashless gaming machine operation In addition to these requirements any system generated weekly log must be printed out and retained with the applicable Weekly Gaming Machine Profits Report and or Weekly Gaming Machine Profits Summary Report Player disputes 82 Notification If a player wishes to dispute a the result of a game played on a gaming machine or b a prize awarded or not awarded by a linked jackpot system or c the payment of a prize which he or she believes is payable under rule 10 or d claims that a gaming machine has paid out an incorrect amount of money the player or a person acting on that player s behalf must notify the venue manager and or a member of the venue personnel as soon as is reasonably practicable 83 Suspected malfunction Where a venue manager or member of the venue personnel receives notification pursuant to rule 82 he or she must without delay and in order to determine whether the gambling equipment in question failed to perform correctly take the following steps as applicable a check the pay table of the gaming machine or jackpot display and compare it with the result if any displayed 24 84 1 2 3 b note the details of the display of the relevant gaming machin
54. ressed by a player to collect payment for available credits displayed on a gaming machine player credit meter The payment may be made by coins automatically delivered by the machine by credit transfer to a card in the case of cashless gaming machine systems or by a manual payment where a gaming machine has a cancelled credit capability corporate society means the holder of the class 4 venue licence credit meter also known as a player credit meter means an electronic display on a gaming machine that is prominent and visible to a player and which a increments when money or credits are put into the machine or when prizes are awarded and b decrements when credits are bet on a game or when a player presses a collect button to collect a prize or when a cancelled credit reset switch is activated Daily Jackpot Cancelled Credit Report means a report for recording manual payments generated by linked jackpot systems that do not download win information to linked gaming machines Daily Jackpot Turnover Report means a report for recording and comparing gaming machine turnover meter incrimination with turnover recorded by a jackpot controller electronic meters also known as soft meters means all non volatile meters provided on a gaming machine that store player credit and audit information in RAM using a fault tolerant methodology and the value of which is reset only when a memory reset is performed electro m
55. rposes of this rule the key register may be the same as that required by rule 17 107 Site controller security seal The venue manager must ensure that the site controller has the monitor s security seal properly affixed and that the details listed below have been recorded in a separate log kept available for inspection at the venue The log must record as a minimum a the date the seal was fitted and b the unique seal number and c by whom it was fitted and d the reason it was fitted 108 Damaged site controller security seal If any site controller security seal is found to have been removed broken tampered with or cannot be accounted for in the site controller seal log the venue manager must ensure that a the EMS Help Desk and corporate society are immediately notified and b play on all gambling equipment connected to the site controller is suspended 109 Obligations of key persons Every member of venue personnel and every person contracted to service gambling equipment must ensure that the security and integrity of electronic monitoring equipment is not compromised by a ensuring that any site controller holding cabinet is securely locked and b where any power failure or outage affecting the site controller occurs checking that the site controller security seal is present and intact when power is restored and c immediately reporting the following to the venue manager or person for the tim
56. rs and c the main door of the gaming machine is securely locked before leaving the machine Cancelled Credits and manual payments 43 Basic requirements Money must not be taken directly from any gaming machine to make manual payments in respect of cancelled credits jackpot wins or short pay corrections Where a manual payment is required and there is insufficient money in the cash float a cash clearance or clearances must first be performed and recorded in accordance with rules 32 to 37 44 Cheque payments 1 The corporate society or the venue operator may allow for payments to be made by cheque Where this method of payment is used cheques must be not be drawn from the following accounts a the dedicated accounts established for banking gaming machine profits or other proceeds in terms of sections 104 or 105 of the Act or b any personal account 2 The account that is drawn down may be reimbursed after cash clearances are performed and recorded in accordance with rules 32 to 37 45 Instructions and authorisation The corporate society and the venue manager must ensure that a clear and comprehensive instructions for the relevant cancelled credit and or jackpot reset procedures are provided for each type of gaming machine and linked jackpot system at a venue and b only authorised venue personnel perform cancelled credit and or jackpot reset procedures 15 46 Reports to be used Cancelled credits for pri
57. s When any gaming machine is a b c installed at a class 4 venue or removed either permanently or temporarily from a class 4 venue or has its configuration changed the venue manager must ensure that all cash is removed and counted from the hopper bank note acceptor and cash box of the gaming machine and that every relevant meter reading and cash amount is recorded on the appropriate gaming machine accounting reports before commencement of play on the gaming machine or following final operation as the case may be 27 1 2 Servicing and testing of gaming machines or linked jackpot systems Where any gaming machine or linked jackpot system is to be serviced or tested and the service or testing involves either a RAM clear or replacement of a jackpot controller to be performed the venue manager must ensure that a b c d all relevant meter readings and or jackpot data are recorded as closing readings on every current gaming machine accounting report that is required to be kept for that machine or jackpot system including but not limited to 1 Cash Clearance Details Report ii Cancelled Credit Short Pays and Refill Report iii Weekly Gaming Machine Profits Report iv Gaming Machine Analysis or Cashless Gaming Machine Analysis v Daily Jackpot Turnover Report and vi Weekly Jackpot Systems Analysis all cash is removed from the hopper bank note acceptor and cash
58. s or equipment specified or required as being applicable to that jurisdiction but does not include period meters linked jackpot system means an arrangement where two or more gaming machines are linked to a device that a receives data from each gaming machine to which it is linked and b records an amount which may be payable as winnings in the event of a jackpot being triggered on one of those machines lock up means a mode where game play and or jackpot play and money input output is no longer available to the player that is not a fault condition logic compartment means a compartment within a gaming machine that houses electronic components that have the potential to significantly influence the operation of the gaming machine malfunction means a failure of gambling equipment to function according to the relevant regulations and minimum standards manual payment means a payment made to a player in respect of either a cancelled credit or a jackpot prize award or as a short pay correction period meters also known as periodic meters means electronic meters that are re settable either by a memory reset or after a planned external event e g cash clearance and which represent the total of all updates since the last instance of the external event RAM means Random Access Memory RAM clear also known as a RAM reset means the process by which the memory of a gaming machine is reset which configures
59. shless gaming machine systems 78 Instructions and authorisation Where any cashless gaming machine system is operated at any venue the corporate society and the venue manager must ensure that a comprehensive user manuals or operating instructions are available at the venue and b only authorised venue personnel perform any operating requirements in respect of the system 23 79 System generated reports and back up of system data The venue manager must ensure that a player transaction activity till balance daily clearance reconciliation and any other required system generated daily reports are printed out on a daily basis and b the print outs are retained in a secure area at the venue for a period of 14 days following the completion of Cashless Gaming Machine Analyses and c an automatic back up of system data including player account and gaming machine activity is made daily using an industry standard process and media The back up is to be kept off site 80 Malfunctions Any malfunctions of cashless gaming machine systems must be recorded as they occur or are detected in a faults register which must be kept at the venue Where a fault or malfunction has potential to impact upon the operation or integrity of gambling equipment to which the system is connected rules 71 to 76 with any necessary modifications shall apply 81 Weekly Gaming Machine Profits Report A Weekly Gaming Machine Profits Report and where
60. ted into the corporate society s dedicated gaming machine account and the corporate society has been notified and is not able to access the Weekly Venue Activity Society Level report for the corresponding period then the venue manager must calculate gaming machine profits by one of the following methods a b c if the Daily Gaming Machine Meter Totals Snapshot report for the day immediately preceding the first day of the weekly period is available recording the gross meter values for turnover total wins and jackpot wins as opening readings on a manual Weekly Gaming Machine Profits Report then ascertaining the closing meter values for the period by either 1 obtaining the gross meter values of the relevant meters from the Daily Gaming Machine Meter Totals Snapshot for the last business day of the period or if this report is not available or ii where the facility exists accessing current meter values from the EMS site controller by electronic meter access or alternatively manually reading the relevant QCOM meters and recording these as the closing meter values on the Weekly Gaming Machine Profits Report and calculating the meter differences If neither of the above daily reports are available or i if there is no venue PC access to the site controller or ii if there are no other means of ascertaining opening or closing meter values an average from the last available four weekly gaming machine profits determ
61. the gaming machine into the as new state Regulations means any regulations made under the Act service servicing means the installation connection configuration repair maintenance disconnection or removal of gambling equipment where the work involves internal access to the gambling equipment or access to sensitive components of the equipment short pay means a gaming machine fault that occurs when a machine fails to discharge the amount of coins won by a player that corresponds with the value indicated by the player credit meter total wins means the metered value of all prizes awarded by a gaming machine including jackpot wins if these are recorded separately turnover means the metered value of all bets made on a gaming machine including money inserted and credits reinvested Weekly Gaming Machine Profits Report means a report which details the amount of money to be banked for each venue on a weekly basis Weekly Gaming Machine Profits Summary Report means a report that summarises several Weekly Gaming Machine Profits Reports for the same period and or enables permitted adjustments to be made to the calculation of gaming machine profits Part 1 Rules relating to playing and participation in games played on gambling equipment General 2 Obligations Nothing in these rules detracts from the obligations of any person under any provision of the Act or any other rule or regulation made under it 3 Illega
62. tored and maintained in an electronic form either at the venue or with the corporate society Jackpot identification Where a jackpot system is operated at any venue the venue manager must keep an accurate and up to date record of the serial number of each gaming machine connected to the jackpot system and the corresponding jackpot controller port identification number allocated to that gaming machine 37 2 The information required to be kept under 1 may be included in the venue cabling diagram specified in rule 115 3 The venue manager must immediately notify the EMS Help Desk of any changes to the record 117 Recording of gambling equipment meters 1 For the purposes of this part of the rules any reference to the recording of gambling equipment meter information means in order of precedence a obtaining the equivalent validated information from the EMS Host system by means of reports provided by the monitor subject to the timeliness and availability of that data or b where a venue PC connection to the site controller enables current meter information and jackpot data to be viewed or downloaded electronic meter access using that means or c manually reading and transcribing the designated QCOM meters resident on gaming machines or d where the equipment is not connected to the electronic monitoring system manually reading and transcribing the jurisdictional meters resident on gaming machines or in the
63. ules 26 27 31 or 61 38 Responsibility for cash All cash removed from gaming machines is the responsibility of the venue operator until such time as it is banked in accordance with the requirements of the Act and any relevant rules regulations or licence conditions Hopper refills 39 Basic requirements Money must not be taken directly from any gaming machine for the purpose of providing hopper refills Where a hopper refill is required and there is insufficient money in the cash float a cash clearance must first be performed and recorded in accordance with rules 32 to 37 40 Instructions and authorisation The corporate society and the venue manager must ensure that a clear and comprehensive instructions for carrying out hopper refills are provided for each type of gaming machine at a venue and b only authorised venue personnel can carry out the task of performing hopper refills 14 41 Recording requirements Every person performing a hopper refill must fully record the required details on the Cancelled Credit Short Pays and Refills Report form for the particular gaming machine at the time the refill is carried out 42 Procedure Venue managers or authorised venue personnel performing hopper refills must ensure that a a refill is actually required by checking for coin jams and hopper jams and confirming that the hopper is in fact empty and b every refill is correctly registered on the gaming machine mete
64. urity seals and logs 20 Damaged or removed security seal 21 Obligations of key persons 22 Remedy of breach Record keeping general requirements Standard gaming machine accounting reports Electronically generated reports Use of jurisdictional meters Installation or removal of gaming machines Servicing and testing of gaming machines or linked jackpot systems Installation of jackpot system Player instruction notices Change replacement decommissioning of jackpot system Installation or decommissioning of cashless system Cash clearances Venue manager s responsibilities Details to be recorded at the time Separate report for each machine Timing of cash clearances Counting of money Frequency of clearances Responsibility for cash Hopper refills Basic requirements Instructions and authorisation Recording requirements Procedure Cancelled credits and manual payments Basic requirements Cheque payments Instructions and authorisation Reports to be used Separate reports Jackpot systems Procedure Rounding up and down Rounding of monetary values 51 52 78 79 80 81 82 84 Short pays Less than 10 More than 10 Calculation of gaming machine profits Method Timing prior to EMS connection Reports to be used Use of Summary Reports Timing with Jackpot systems Timing with Gaming Machine Analyses Banking of gaming machine profits Weekly reconciliation of bank deposits Gamin
65. ust access and review the Weekly Jackpot Reconciliation report for the previous weekly period from the EMS website In the event that any variances are shown by the report the venue manager must a b investigate the matter and follow the procedures detailed in rules 72 to 76 in Part 2 of these rules and advise the EMS Help Desk where any shutdown of the jackpot system or connected gaming machines is required and follow the procedure described in rule 122 Notes applicable to rules 120 and 121 1 While all non downloadable jackpot wins will be recorded and reported on EMS society and venue reports the jackpot wins value will not appear on connected gaming machines QCOM meters Where a venue operates both types of system i e downloadable and non downloadable the Jackpot wins shown on EMS reports other than the Daily Jackpot Data and Weekly Jackpot Reconciliation reports referred to in this rule and rule 121 which will not include any data from downloadable systems will include all jackpot wins awarded by both systems but the gaming machine meters will show only those awarded by the downloadable system direct to the gaming machine 39 The only possible adjustments to jackpot data reported by EMS in society and venue reports will be to jackpot win values No adjustment to jackpot wins must be made in the event of a prize awarded by a jackpot system not being paid out in this case the adjustment must be made to the
66. ust be completed using data obtained directly from a the actual gaming machine meter readings or b where by the use of any computer program or electronic management system any meter readings are predicted or projected by any means the readings shown by that program or system must be compared with the actual meters displayed on or by the gaming machine itself and where there is any variance the actual current meter reading shall be recorded for the purposes of analysis and c the relevant reports including Cash Clearance Details Reports Cancelled Credit Short Pays and Refill Reports where the data relates to cash transactions and d physically counting or weighing the coins contained in the hopper 63 Copies Where any aspect of a Gaming Machine Analysis is performed by any person other than the venue manager or a member of the venue personnel at the class 4 venue a copy of the completed analysis form must be provided to a the venue manager and b the corporate society 64 Faults or malfunctions Where an anomaly or discrepancy exceeding 10 in value is disclosed by the completion of a Gaming Machine Analysis and it is believed that the anomaly or discrepancy was caused or contributed to by a fault or malfunction of a gaming machine or any gambling equipment connected to that gaming machine then the following action must be taken 20 a the person conducting the analysis must immediately inform the corporate so
67. with connected gaming machines and does not affect gaming machine accounting meters QCOM meters means the gaming machine meters specified or defined in the Minimum Technical Requirements for Electronic Monitoring System of the Gambling Act Class 4 Gambling Equipment Minimum Standard 2004 Secretary s date means the date determined by the Secretary as the date upon which any class 4 venue will be connected to the electronic monitoring system site controller means a device provided by the monitor at a venue that is connected to and communicates with gambling equipment that a monitors and controls gambling equipment and b collects redundantly stores and transfers meter and event data from gambling equipment to the EMS host system and c receives data parameters and instructions including enablement and disablement from the EMS Host system and transmits them to connected gambling equipment Weekly Banking Reconciliation means a report showing the amount of gaming machine profits determined by EMS and individual venue bankings Weekly Venue Activity Venue Level means an EMS report showing net turnover total wins and jackpot meter values for each gaming machine operated at a venue and any adjustments to either meter values or gaming machine profits posted during the weekly period Weekly Venue Activity Society Level means an EMS report showing net turnover total wins and jackpot meter values and any adjust
68. zes awarded by or through the operation of a gaming machine must be recorded on the Cancelled Credit Short Pays and Refills Report form 47 Separate reports A separate Cancelled Credit Short Pays and Refills Report must be maintained for each gaming machine with a cancelled credit facility 48 Jackpot systems For linked jackpot systems that do not award jackpot wins directly to a connected gaming machine for payout the form Daily Jackpot Cancelled Credit Report must be used 49 Procedure Venue managers and authorised venue personnel must take the following steps when processing cancelled credits or manual payments a confirm the value of the payment by reference to the gaming machine player credit meter or linked jackpot display b in the case of a gaming machine ensure that the collect button has been pressed c request the player not to touch the machine until the pay out has been completed d record the date time jackpot identification number player credit meter reading amount payable jackpot level and sequential jackpot number as may be appropriate on the relevant Cancelled Credit Short Pays and Refill Report or Daily Jackpot Cancelled Credit Report form e have the player confirm the amount payable f follow the manufacturer s recommended procedure to cancel the credits awarded by the gaming machine or reset the linked jackpot system as appropriate g in the case of a gaming machine ensure that t

2006 Game Rules - New Zealand Gambling Law Guide

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