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1. ack Jones v Low Trill EN Jack Jone Milton Stone E Low Double Trill gt eel aN Teresa Swift E _ Medium Trill r EN Z Wong wid Play Back Select lt i Customizing Your Phone 2 Tap the ring type you want and then tap the Select soft key To hear the ring type before you change it tap the Play soft key The default ring type is Low Trill m 3 Tap to return to the idle screen Note If you set up your phone with a silent ring tap the ringing Line Key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker Setting Ring Tones for Contacts Note Your company s settings may override this feature For more information contact your system administrator You can set a distinctive ring tone for each contact in your Contact Directory so you can distinguish callers To set a distinctive ring tone for a contact 1 Tap gt Features gt Contact Directory The Directory screen displays Wednesday February 4 1 44 PM 1952 N ar a a ia Directory R 1952 aN Lauren Gates Ele a elt a Jack Jones 1953 aN on EN Milton Stone Ga Milton Stone 1965 n Teresa Swift cd Teresa Swift 1954 _ QU Z Wong Customizing Your Phone 2 Tap the contact for whom you want to assign a distinctive ring tone and then tap t
2. Tap the intensity you want tap the Select soft key and then tap the Save soft key The default level is Low Tap Maximum Intensity The Maximum Intensity screen displays Wednesday February4 1 44 PM sw 1952 Lauren Gates EN Ele a elt aN Milton Stone EN Teresa Swi ft aN Z Wong T Ok a Customizing Your Phone 7 Tap the Up or Down soft keys to increase or decrease the backlight intensity 8 Tap the Ok soft key m 9 Tap to return to the idle screen Updating the Ring Tone You can select from many different ring types to distinguish lines or to distinguish your phone from your neighbor s phone You can also set distinctive incoming ring tones for contacts in your local directory so you can identify callers when your phone rings Selecting a Ring Tone for Your Phone You can choose a distinctive ring tone for your phone to identify it when it rings Or you can choose distinctive ring tones for different lines on your phone To select a ring tone for your phone or a specific line 1 Tap gt Settings gt Basic gt Ring Type The Ring Type screen displays If multiple lines are configured on your phone the Line Select screen displays instead and you have to select the line to which to apply the ring type Then the Ring Type screen displays Wednesday February4 1 44 PM h l TYE te r a r F A Ring Type R 1952 cl
3. Wednesday February 4 1 44 PM 1952 al 1952 HD P Joan Smith EN Lauren Gates 1454 N Jack Jones aN Milton Stone ji aN Teresa Swift SS EN Z Wong To manage a conference call 1 During a conference call tap the window of the conference call participant you want to manage The soft keys update so you can manage the participant You can access the following soft keys Far Mute Mutes the selected participant The muted participant can hear all participants but no participant can hear the muted participant Select Video Selects the conference call participant as the active conference participant This is the participant with whom you will exchange video The Select Video soft key does not display if you are currently exchanging video with the selected participant or if the participant is not calling from a video endpoint Hold Places a selected conference participant on hold The held party cannot hear any participant and no participant can hear the held party 2 Using the Basic Features of Your Phone Remove Removes the selected conference participant from the conference ends the conference call and creates an active call between you and the other participant Information Provides additional information about the selected conference participant Back Displays the conference call soft keys again Hold End Call Manage Split Video Do one of the following
4. 1 Press the AA softkey Press the More softkey if the AA softkey is hidden 2 Follow Auto Attendant voice prompts Parking a Call e During a call press the Park soft key A recording will tell you which extension the call is parked on your other party is placed on hold until the parked call is picked up e To pick up a parked call just dial the extension the call is parked at Using Call Queues Call Queue Users Only Phones on 8x8 Call Queues can log in and out of Call Queues if the Call Queue Admin has granted log in out permission to the user To enter or exit a Call Queue 1 Tap gt Applications gt Call Queues 2 Select Log In All to enter all your Call Queues or Log Out to exit your Call Queues Using the Basic Features of Your Phone If you are not a member of a Call Queue set up by your administrator you will get a message you do not belong to any Call Queues Call Recording Call Recording must first be enabled in Virtual Office Pro to use this feature 1 Make a call 2 Tap on the VVX to start recording the call 3 When Call Recording is active video viewing will be temporarily disabled on your VVX 4 Tap again to stop recording the call 5 When call recording is stopped video viewing will resume Managing Speed Dial Keys You can associate contacts with Speed Dial Keys for single touch dialing of frequently used numbers Speed Dial Keys display Wednesday February4 1 44
5. Adjusting the Screen Lift the screen and push it back to an angle that is comfortable for you Getting Started with Your Phone Adjusting the Camera To transmit video make sure you slide open the privacy shutter The following figure shows the privacy shutter centered above the touch screen Open the privacy shutter using the privacy shutter adjuster located along the top edge above the camera iin OY ATN ee You can adjust the angle of the camera by rolling the camera barrel located directly behind the camera lens The following figure shows how to adjust the camera up or down For information on adjusting your camera to achieve the best settings see Updating Camera Settings on page 2 34 and Tips for When You re in Video Calls on page 1 29 Getting Started with Your Phone Features of the Phone The following figure shows the phone s primary hardware features este Desens 1 Handset and cord Provides audio output for calls that use the handset 2 Speakerphone Provides ringer and hands free Speakerphone audio output 3 Headphone connector Allows you to connect headphones to the phone 4 USB connector Allows you to connect a USB flash drive to display pictures on your phone Getting Started with Your Phone ee oe 5 LED indicator The LED flashes red to indicate the following The software is booting A message is waiting The phone is in power saving mode slow flashing r
6. Milton Stone _ El Busy Disabled xX N Teresa Swift f EN Z Wong Back Select a If your phone is set up with multiple lines the Line Select screen displays Line Select ie 8 Jack Jones Line2 1951 Disabled ai Q Milton Stone EN Teresa Swift x Won g Select Tap the line for which you want to disable call forwarding The Forwarding Type Select screen displays 2 Tap the forwarding type you want to change and then tap the Disable soft key Using the Basic Features of Your Phone Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings To forward an incoming call to another party 1 While your phone rings tap the Forward soft key 2 Enter the phone number to forward the incoming call to Your phone displays the last number you forwarded calls to either statically or dynamically 3 Tap the Forward soft key The incoming call is forwarded to the other party If call forwarding is disabled all future calls will not be forwarded and forwarding will remain disabled Enabling Do Not Disturb Note Do Not Disturb is an optional feature that your system administrator sets up Your system may not support it For more information contact your system administrator To prevent the phone from ringing press When you enable Do Not Disturb the Do Not Disturb icon 8 displays on the status bar an
7. To mute a conference participant tap the participant and then tap the Far Mute soft key The muted party can hear all participants but no participant can hear the muted party The far mute icon displays in the muted party s window If you press instead of tapping the Far Mute soft key all other participants can hear each other but they cannot hear you The red mute icon i displays next to near site video To un mute the muted party tap the UnMute soft key To select a conference participant as the active participant the participant with whom you will exchange video tap the participant and then tap the Select Video soft key To place a conference participant on hold tap the participant and then tap the Hold soft key The held party cannot hear any participant and no participant can hear the held party To return the participant to the conference tap the Resume soft key If the held party taps the Hold soft key or presses oe on their phone the participant will still be held within the conference even if you tap the Resume soft key To place a conference call on hold see Holding and Resuming Voice Conference Calls on page 3 23 To remove a conference participant from the conference tap the Remove soft key Using the Basic Features of Your Phone Handling Video During Voice Conference Calls During a conference call that includes a video endpoint you can tap the Video soft key
8. Enables or disables the PIP from displaying when you view the near or far site on the full screen To select the setting you want tap the field and then tap the field s highlighted box From the drop down list tap Enabled or Disabled The default setting is Enabled Local Camera View Mode Full Screen Sets whether you want the PIP to display over or next to full screen video You can select these settings Side by Side Displays the PIP next to rather than over the full screen video PIP Displays the PIP over the full screen video The default setting is side by side If you select PIP as well as update the way full screen video displays by choosing Full or Crop mode the full screen video will display on the entire screen without black sidebars To choose Full or Crop mode see Updating the Way Video Displays in the Window in the Center of the Screen and on the Full Screen on page 2 30 To select the setting you want tap the field and then tap the field s highlighted box From the drop down list tap Side by Side or PIP 3 Tap the Save soft key Updating Camera Settings You can change the clarity of near site video including the brightness contrast and sharpness levels of the video image These settings affect how near site video displays on your phone and on other phones If you place your phone so that the camera faces a bright light source for example a bright
9. To change the date format tap Clock Date or To change the time format tap Clock Time The Clock Date screen or the Clock Time screen displays Wednesday February4 1 30 PM 1952 6 l Clock Date a n s 5 a Mon 1 Jan 6 a Monday 1 January a Mon Jan 1 lt P gt Wednesday February 4 1 30 PM 1952 y ai Clock Time EN Lauren Gates M pena Customizing Your Phone 3 Tap the format you want and then tap the Select soft key 4 Tap ak i to return to the idle screen To change the order of the time and date display 1 Tap gt Settings gt Basic gt Preferences gt Time amp Date gt Clock Order The Clock Order screen displays 1952 E E A S Clock Order R 1952 i auren Gates El Time before date aN Lauren Gates Wednesday February 4 4 07 PM a l Date before time m E QU kones EN Milton Stone aN Teresa Swift ari wit r i Back Select 2 Tap the clock order you want and then tap the Select soft key The default setting is date before time _____ 3 Tap to return to the idle screen To enable or disable the time and date display 1 Tap gt Settings gt Basic gt Preferences gt Time amp Date 2 From the Time amp Date screen do one of the following To disable the time and date display tap Disable or To enable the time and dat
10. aN Teresa Swift a aN Z Wong s Note Customizing Your Phone Optional Tap the Ring Type field and then enter the number that corresponds to the ring type you want to use for the contact To find the number associated with a ring type see Updating the Ring Tone on page 2 22 Optional Tap the Divert Contact field and then enter the phone number of the third party to which you want this contact s calls sent You can enter a maximum of 32 characters Optional Tap the Auto Reject field and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled The default setting is Disabled If you set the Auto Reject field to enabled each time the contact calls the call will be directed to your voice mail system if one is set up If you do not have a voice mail system set up enabling the Auto Reject field will have no effect Each time the contact calls your phone will ring unless you choose to divert the contact s calls or enable call forwarding or Do Not Disturb on your phone Optional Tap the Auto Divert field and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled The default setting is Disabled If you set the Auto Divert field to enabled each time the contact calls the call will be directed to the third party you specified in the Divert Contact field 4 Tap the Save soft key 5 Tap to
11. The Directory screen displays Directory m Jack Jones 1953 EN Jack Jones Milton Stone Q Milton Stone 1955 aN Teresa Swift ca Teresa Swift 1954 aN Z Wong a ae R O n ath Customizing Your Phone 2 To add a contact to your phone s database tap the Add soft key The Add To Directory screen displays Wednesday February4 1 30 PM Add To Directory Abc ascii datiu E Lauren Gates Jack Jones Last Name Contact EN Milton Stone EN Teresa Swift speed Dial Index 6 y aN Z Wong ee i n m i Save f abc Cancel Latin a 3 Enter the contact information Note Your phone may not display all the following fields For more information see your system administrator Optional In the First Name field enter the first name of the contact see Entering Data and Editing Fields on page 1 25 You can enter a maximum of 32 characters Optional Tap the Last Name field and then enter the last name of the contact see Entering Data and Editing Fields on page 1 25 You can enter a maximum of 32 characters Required Tap the Contact field and then enter the contact s phone number You can enter a maximum of 128 characters The phone number must be unique and must not already exist in the directory If you save an entry with a non unique phone number the entry will not be saved Optional Tap the Speed Dial Index field a
12. 48V DC LAN For information on using a headset to place and answer calls see Placing Calls on page 3 7 and Answering Calls on page 3 13 For information on permanently enabling your phone to use headset mode see Enabling Headset Memory Mode on page 2 7 For information on connecting and using a headset that supports electronic hookswitch see Using Electronic Hookswitch on page 2 8 Connecting an Optional USB Flash Drive For a list of supported USB flash drives see Technical Bulletin 38084 Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones at http www polycom com support voice soundpoint_ip VoIP_Technical_Bulletins_p ub html Attach a removable USB flash drive to your phone to do the following e Record and play back audio from your phone e Display images on your phone s idle screen You attach the USB flash drive to the USB port on the right side of your phone The USB port is behind a door you flip down Getting Started with Your Phone The following figure shows how to connect a USB flash drive to the USB port on the phone When you attach a USB flash drive to your phone the message Storage media attached displays The USB icon 8 displays on the status bar on the touch screen For information on how to display the pictures on a USB flash drive on your phone s idle screen see Setting Up a Screen Saver on page 2 10 and Displaying the Pictures that are on Your USB Fla
13. Your system administrator may want to troubleshoot your phone in more detail before restarting the phone and losing current status information Troubleshooting Your Phone Troubleshooting Access Issues There is no response when you The phone is not in an active Press the keys more slowly press a feature key state Check with your system administrator to see if the key has been mapped to a different function or is disabled Place a call to the phone to check that inbound call display and ringing is normal If successful try to press feature keys within the call to access the Main Menu for example To confirm that the line is active tap gt Status gt Lines gt Line Information From the Line Information page verify that your phone line is registered To attempt re registration to the call server reboot your phone For more information see your system administrator The display shows Network Link The LAN cable is not properly Check termination at the switch or hub is Down connected furthest end of the cable from the phone Check that the switch or hub is operational flashing link status lights or contact your system administrator Check if the LAN port is active or inactive Tap gt Status gt Network gt Ethernet From the Ethernet screen scroll to LAN port and verify that it is active To attempt re registration to the call server reboot your phone For more information see yo
14. nl nl aN Z Wong AF Back Select 2 Tap the language you want and then tap the Select soft key Dansk da dk The text on the screen changes to the language that you selected 3 Tap to return to the idle screen Changing the Appearance of Time and Date The time and date appear on the graphic display of the phone If the phone cannot obtain a time and date the display will flash Contact your system administrator if either the time or date is incorrect You can select from various formats for the time and date display including whether the time or date displays first clock order You can also turn the time and date display off so it doesn t display on the screen Select and set options that are right for you Customizing Your Phone The following figure shows the default format for the time and date display a Lauren Gates EN Jack Jones Q PRON Stone EN Teresa Swift QV Z Wong a To update the time and date display 1 Tap gt Settings gt Basic gt Preferences gt Time amp Date The Time amp Date screen displays Wednesday February4 1 30 PM 1952 Time amp Date EN Lauren Gates i Jack Jones Clock Time EN Milton Stone El Clock Order ar i Q Teresa Swift 4 BRIE lel i QV Z Wong Back Select a Customizing Your Phone 2 Do one of the following
15. package Check to ensure that you have received each item If you are missing any items contact your system administrator Polycom VVX 1500 phone Handset and handset cord p Quick Start Guide S i a AM MMe For information on connecting optional accessories see Connecting the Phone Using AC Power on page 1 7 and Connecting Optional Components on page 1 8 Getting Started with Your Phone Setting Up the Phone Adjusting the Stand To set up the phone do the following 1 Adjust the stand See Adjusting the Stand below 2 Connect the ferrite clamps to the network cable and to the optional computer cable if you are connecting a computer to your phone See Attaching Ferrite Clamps on page 1 5 3 Connect the phone to the network and a power source See Connecting Network and Power Sources on page 1 5 4 Connect phone components See Connecting the Handset and Handset Cord on page 1 8 and Connecting Optional Components on page 1 8 5 Adjust the screen and camera See Adjusting the Screen on page 1 12 and Adjusting the Camera on page 1 13 Your phone is shipped with the stand positioned flat against the phone To use the phone adjust the stand so that the phone is in a more upright position You can adjust the stand to one of five positions The lowest position is labeled MIN and the highest position is labeled MAX The following figure shows the MIN and MAX labels for the stand Getting Star
16. 13 Contents Displaying the Pictures that are on Your USB Flash Drive 2 14 Setting One of Your Own Pictures as the Background Picture 2 16 Enabling the Phone to Automatically Answer Calls 2 16 Setting the Call Rate for Video Calls 00 0 0006 2 18 Changing the Backlight Intensity 0 000000 005 2 19 Updatine the Ring Tone 64 2 iwsaeacdaodie tebseagetdaseses ees 2 22 Disabling and Stopping Video 0 0 eee eee 2 24 Updating Video Settings sys decsedawateseedacs oes se reome oes 2 26 Updating Power Saving Settings 0 00 cece eee ee 2 36 Mu ting the Microphone s4 1020ss 4 ages dents taeeareeinr eter cade 2 42 Adj sting the Volume ac 2c504 25 ocean esata oeaae ered cepa eee atesn 2 43 Usine Calk EiS cateuertspottnvc ota endte ead toate tee tat EE tees 2 43 Nolew te Call Lists ccc eaengeas ook Cee e oni EE 2 44 Managing Call ists s lt s6ss0vedeedederehs boots a E E 2 44 Managing COMICS boacasttasacanencale Re EE A sae as 2 46 Viewing Contact DirectOry 1 2 0 3 6245 545605048eRe ph eeae head as 2 46 Accessing Corporate Directory 00 00 e cece eee 2 47 Adding Contacts to Your Local Contact Directory 2 47 Searching tor Contacts sess sedoa pisaia oR eo a Oey aes 2 52 Searching for Contacts in a Corporate Directory 2 53 Updating Contacts in Your Local Contact Directory 2 54 Deleting Contacts from Your Local Conta
17. PM 1952 1952 EN Lauren Gates aN Jack Jones WV Milton Stone aN Teresa Swift lt lt New Call Forward E Using the Basic Features of Your Phone When a new entry is added to the Contact Directory it is automatically assigned a speed dial index number as well as the next available position under the Line Key s The phone populates all available positions with the contacts that have the lowest speed dial index numbers Speed Dial Keys display consecutively according to the speed dial index number the lowest speed dial index number displays first To re order Speed Dial Keys see Updating Speed Dial Keys on page 3 48 For information on assigning or updating speed dial index numbers see Updating Contacts in Your Local Contact Directory on page 2 54 For information on placing calls using speed dials see Placing Calls Using Speed Dial on page 3 11 Adding Speed Dial Keys Each time you add a contact to your Contact Directory a speed dial index number is automatically assigned to the contact If a position is available under the Line Key s the contact is automatically assigned to it and you can place a call to the contact by tapping the Speed Dial Key To assign a new Speed Dial Key 1 Tap gt Features gt Contact Directory 2 Tap the Add soft key 3 Add contact information for the new contact see Adding Contacts to Your Local Contact Directory on page 2 47 The speed dial index can be an
18. Setting up a distinctive ring tone for a contact e Rejecting calls from a particular contact by sending the call to your voice mail system If you do not have a voice mail system set up the call will still ring on your phone e Diverting calls from a particular contact to another party You can customize your phone so that you can distinguish callers by certain ring tones For information on setting a distinctive ring tone for a particular contact see Setting Ring Tones for Contacts on page 2 23 You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail system If you do not have one set up the call will still ring on your phone Customizing Your Phone To send incoming calls from a particular contact directly to voice mail 1 Tap gt Features gt Contact Directory The Directory screen displays Wednesday February4 1 44 PM 1952 Directory aN Lauren Gates NV Jack Jones Jack Jones 1953 aan EN Milton Stone Milton Stone 1955 s x Teresa Swift ca Teresa Swift 1954 _ AN Z Wong Back Add More Th 2 Tap the contact whose information you want to update and then tap the Edit soft key The Edit Contact screen displays Wednesday February4 1 47 PM Edit Contact Abciascii EN Lauren Gates EN Jack Jones Last Name a EN Milton Stone _ Contact MMH EN Teresa Sw
19. The other parties remain connected Splitting Conference Calls into Two Calls on Hold When a conference is established a Split soft key is available When you split a conference you end the conference and place all parties on hold The Split soft key is available during conference calls and when a conference call is on hold To split a conference call gt gt During a conference call tap the Split soft key If a conference call is on hold tap the conference call window and then tap the Split soft key The conference ends and all calls are split into individual calls and placed on hold Managing Conference Call Participants When you manage conference call participants you can do the following e Mute a participant e Place a participant on hold e Remove a participant from the conference e Obtain information about a participant e Choose the participant with whom to exchange video To manage a participant tap the window of the participant you want to manage The soft keys update to show Far Mute Hold Remove Information and Back Using the Basic Features of Your Phone The following figure shows the soft keys that display when you manage a conference call participant If the participant you tapped is not the participant with whom you are exchanging video the Select Video soft key also displays amp 08 Conference rs y Jack Jones Ake E 3 7 s Hold Remove Information Back i i i CE O SS
20. and display the idle screen by tapping the touch screen After your phone is idle for the specified period of time the screen saver will start again You can disable a screen saver that is prevent it from starting even if your phone has been idle for the specified period of time by doing the following e Removing the USB flash drive The screen saver will not display until you attach the USB flash drive again and your phone has been idle for the period of time you specified e Disabling the Screen Saver setting When you disable the setting the screen saver will not display even though the USB flash drive is still attached To disable the Screen Saver setting 1 Tap gt Settings gt Basic gt Preferences gt Screen Saver The Screen Saver screen displays 16 7 hr Screen Saver R 1952 Vl Lauren Gates MEN Jack Jones Wait Time min Q aN Milton Stone EN Teresa Swift aN Z Wong s 2 Tap the Screen Saver field s highlighted box From the drop down list tap Disabled to disable the screen saver 3 Tap the Save soft key 4 Tap to return to the idle screen Customizing Your Phone Displaying the Pictures that are on Your USB Flash Drive You can view the pictures that are stored on your USB flash drive at any time without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time This is called the Picture Frame feature You can di
21. and documentation provided by Polycom pursuant to this Agreement are Commercial Items as the term is defined at 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 or 48 C F R 227 7202 1 through 227 7202 4 as applicable the Commercial Computer Software and Commercial Computer Software Documentation are licensed to United States Government end users 1 only as Commercial Items and 2 with only those rights as are granted to all other users pursuant to the terms of this Agreement www polycom com Corporate Headquarters 4750 Willow Road Pleasanton CA 94588 USA Phone 925 924 6000 Israel Office 94 Derech Em Hamoshavot P O B 3654 Petach Tikva 49130 Israel Phone 972 3 925 1444 Fax 972 3 921 1571 Netherlands Office Tarnspolis Park Siriusdreef 41 2132 Wt Hoofddorp Netherlands Phone 31 0 230 2600
22. by one showing the number of calls associated with the Line Key including the incoming call e Caller information for the incoming call displays in a window in the center of the touch screen and the Line Key associated with the incoming call glows green After a certain length of time the window is minimized and placed in the inactive call group and the Line Key associated with the call glows blue if there is an active call on another Line Key To answer an incoming call when you are in another call gt gt Tap the Line Key with the status indicator that is flashing green or tap the Answer soft key The original call is automatically placed on hold and the incoming call becomes the active call If you wait too long the incoming call window is minimized and placed in the inactive call group along the bottom of the touch screen and the active call reappears in the window in the center of the touch screen To answer the incoming call tap the Line Key with the status indicator that is flashing green or tap the Hold soft key to place the active call on hold and then tap the Answer soft key Using the Basic Features of Your Phone To answer an incoming call on a shared line 1 Tap the Line Key with the status indicator that is flashing green or tap the Answer soft key 2 Tap the Hold soft key or press ds Note If you wait too long the incoming call window is minimized and placed in the inactive call group along the bott
23. if you aren t managing a conference participant or press to display soft keys that allow you to start and stop near site video VIDEO display video on the full screen or swap the windows that near site and far site video display in For more information see Handling Video Calls on page 3 3 Using Voice Conference Bridges A key business tool the conference bridge allows users with an extension and voicemail passwords to schedule and manage conference calls Basic functionality includes the ability to create and log into conference bridges There are also administrator modes that allow calling out and dropping parties from the bridge Conference bridge supports up to 20 connected callers An unlimited number of conference bridges can be in session at the same time To call into a conference bridge Internal 1 Press the ConfServ softkey 2 Follow the Conference Bridge voice prompts External 1 Call direct DID to Conference Bridge only if a DID is assigned to Conference Bridge 2 Callin Auto Attendant and select Menu Option that is assigned to Conference Bridge e g Option 4 gt Conference Bridge Conference Menu Options Enter a Conference Option 1 1 Enter your extension then press 2 Enter conference ID then press 3 Please record first and last name then press Using the Basic Features of Your Phone Create a Conference Option 2 1 Enter your extension then press 2 Enter yo
24. indicators Solid green A dial tone is available dialing is in progress or a Call is active Flashing green An incoming call Or the far site has placed a call on hold Solid red A remote shared line is active or the buddy associated with the Speed Dial Key has a status that is either Busy Offline or Do Not Disturb Flashing red You have placed a call one or more on hold on a private or shared line or the buddy associated with the Speed Dial Key has a status that is Be Right Back Away or Out to Lunch Line Key Use these keys to activate up to six lines that can be assigned to your phone When the phone is idle Line Keys display one of the following gt Registered private lines Registered shared lines Unregistered lines Lines that have the Always call forwarding type enabled Lines that have Do Not Disturb enabled Line keys are either blue or green e Green Indicates that the Line Key has an active call or an incoming call A green Line Key is associated with the calls that currently display on the touch screen active or inactive Blue Indicates that the Line Key doesn t have an active call or has an incoming call that has been minimized and placed in the inactive call group The calls associated with a blue Line Key don t currently display on the touch screen Picture in Picture The small window in the corner of the touch screen that window PIP displays
25. mode may be initiated when you are in your office but not close to your phone If you enter 0 the user detection feature is disabled and you will have to press a key on your phone to exit power saving mode 3 Tap Off Hours Sensitivity and then enter how sensitive you want the camera to be while you are not in the office You can enter a number between 0 no sensitivity and 10 high sensitivity The default sensitivity is 2 If you set a sensitivity between 1 and 4 you will have to wave your hand at the camera to exit power saving mode As well power saving mode may be initiated when you are in your office but not close to your phone If you enter 0 the user detection feature is disabled and you will have to press a key on your phone to exit power saving mode 4 Tap the Save soft key Muting the Microphone During a call including a conference call press The Mute button glows red and C displays next to near site video The other party or parties cannot hear you Microphone Mute applies to all modes Handset Headset and Speakerphone You can still hear all other parties while mute is enabled To turn off Microphone Mute press again The red light behind the Mute button turns off and C no longer displays next to near site video Customizing Your Phone Adjusting the Volume To adjust the speaker volume gt gt During a call press either or a To adjust the ringer volume gt gt When the
26. phone displays all calls for a Line Key by displaying multiple windows on the screen The phone only displays the calls for one Line Key at a time The active call if any displays in a window in the center of the touch screen Held calls or incoming calls display in minimized windows above the phone s soft keys the inactive call group The Line Key associated with the displayed calls is green The Line Key displays a counter showing the number of calls for the Line Key If all the calls for a Line Key are inactive the status indicator for the Line Key glows red If the Line Key has an active call the status indicator glows green Using the Basic Features of Your Phone The following figure shows one active call and four calls on hold for Line Key 1952 Wednesday February4 1 30 PM 1952 o 0 32 Ho 1952 To Jack Jones Ey ENI Lauren Gates 7 jackjones EN mmeo stone AE Teresa Swift Hold James S Hold Joan Smith Hold Jacklyn Ld Qf Zon Z Wong 1954 20 35 1 SAS 20 43 1955 20 52 To select a call on hold tap the call on hold New soft keys will display that apply to the selected call To resume the call tap the Resume soft key or press de If there are more than three calls on hold tap gt or to display additional calls on hold You can also press the Right arrow key or the Left arrow key to select a call on hold To access the calls on another Line Key ta
27. press the Down arrow key Or if you haven t viewed a recently missed call yet tap the missed call icon that displays on the status bar on the touch screen k To view the placed calls list press the Right arrow key Managing Call Lists You can clear all the records in a call list or just one record You can also choose a record in a list and return the call store the call details in your local Contact Directory or view detailed information about the particular call Customizing Your Phone To manage a call list 1 Tap gt Features gt Call Lists The Call Lists screen displays Call Lists E Missed Calls Received Calls 3 EAE RoE EN 4 Clear EAS e x Wednesday February 4 1 30 PM h TRE EI n 1952 at Lauren Gates at Jack Jones aN Milton Stone Q Teresa Swift ENI nema SS m 2 Do one of the following To clear the records in a call list tap Clear and then tap either Missed Calls Received Calls or Placed Calls A message displays indicating that the call list is cleared For example Missed Calls Cleared Note To manually clear all calls in all call lists restart the phone See Restarting Your Phone on page 4 36 To view and manage a call list tap either Missed Calls Received Calls or Placed Calls Your call list information displays To manage your call list tap one of the calls in the list You can do the following To place
28. product the Software Product may be used and transferred only as part of that single Software Product package and may not be separated for use on more than one Product 6 WARRANTY AND WARRANTY EXCLUSIONS 6 1 Limited Warranty Polycom warrants that a the Software Product will perform substantially in accordance with the accompanying documentation for a period of ninety 90 from the date of receipt by you and b any Support Services provided by Polycom shall be substantially as described in applicable written materials provided to you by Polycom and Polycom support engineers will make commercially reasonable efforts to solve any problem issues Polycom does not warrant that your use of the Software Product will be uninterrupted or error free or that all defects in the Software Product will be corrected Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt or to replace any defective media with software which substantially conforms to applicable Polycom published specifications Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer 6 2 Warranties Exclusive If this Software Product does not operate as warranted above your sole remedy for breach of that warranty shall be repair
29. set the level and then tap the Save soft key You can set a level between 0 lowest and 6 highest The default level is 3 Contrast Level sets the difference in brightness between the light and dark areas of near site video Tap the Up or Down soft key to set the level and then tap the Save soft key You can set a level between 0 no contrast increase and 4 noise reduction contrast The default level is 0 Sharpness Level sets the clarity of detail in near site video Tap the Up or Down soft key to set the level and then tap the Save soft key You can set a level between 0 lowest and 6 highest The default level is 3 Flicker Avoidance adjusts the flickering caused by AC power of near site video captured by the camera sensor Tap the Select Environment field s highlighted box From the drop down list tap Auto to automatically detect flicker 50 Hz flicker avoidance for Europe and Asia or 60 Hz flicker avoidance for North America Then tap the Save soft key The default is Auto Updating Power Saving Settings Your phone is set up with a power saving mode that turns off the touch screen to conserve energy Your phone enters power saving mode after it has been idle for a certain period of time and its camera doesn t detect motion Your phone will not enter power saving mode if it detects motion for example if you are near the phone even if the phone has been idle for the period
30. sets up the background images for your phone If no background images are set up only the blue patterned background Default is available If you want you can set up a picture of your own as the background image For more information see Setting One of Your Own Pictures as the Background Picture on page 2 16 Customizing Your Phone To update the background picture 1 Tap gt Settings gt Basic gt Preferences gt Background The Background screen displays Note Depending on how your system is set up you may have to tap gt Settings gt Basic gt Preferences gt Background gt Select Background The Select Background screen displays instead The following figure shows a sample Background screen Your screen will have the Default option as well as other options that your system administrator may have added to your phone If you set an image on your USB flash drive as your background image the image will display in the list as Local File Wednesday February4 1 30 PM 1952 Background R 1952 E v Default Q Lauren Gates Jack Jones Local File al at Milton Stone Teresa Swift aN ZW ong EA i Back Select 4 2 Tap the background image you want and then tap the Select soft key 3 Tap to return to the idle screen Customizing Your Phone Setting Up a Screen Saver Note Note POLYCOM Note Adding a screen saver to your phone is an opti
31. the call tap the Dial soft key To edit the phone number if necessary before you place the call or store the call details in your Contact Directory tap the Edit soft key To return to the call list tap the Back soft key To remove the call from the list tap the Clear soft key Customizing Your Phone To store the contact in your local Contact Directory tap the Save soft key To view information about the call such as the phone number the time and duration of the call and the name of the caller tap the Information soft key 3 Tap to return to the idle screen k Managing Contacts You can store a large number of contacts in your phone s local Contact Directory Contact your system administrator for the exact number You can dial and search for contacts in this directory You may be able to add edit and delete contacts Contact your system administrator to see if you have read only access to your local Contact Directory or if you can update it If your system administrator sets up Corporate Directory on your phone you may have read only access to portions of your Corporate Directory Your system administrator determines which contacts you can see You can search for contacts in the Corporate Directory For more information see Searching for Contacts in a Corporate Directory on page 2 53 Note You cannot update the contacts in your Corporate Directory You can only search for and dial contacts and add
32. the party to whom you want to transfer the call See Placing Calls on page 3 7 3 6 st aN Milton Stone 9 TN If you want to cancel the transfer before the call is placed and return to the original call press the Cancel soft key The call automatically transfers to the party you specified Using the Basic Features of Your Phone Forwarding Calls Note You can configure your phone so that all incoming calls are forwarded to another party You can also forward calls while your phone rings You can forward all incoming calls to another party while Do Not Disturb is enabled on your phone For more information contact your system administrator The Polycom 1500 phone offers two methods of call forwarding e Online Call Forwarding e Phone based Call Forwarding 8x8 recommends using online call forwarding instead of phone based call forwarding so that your call forwarding instructions are stored online instead of on your phone If you set your call forwarding rules on your phone they will not be in effect if your phone is disconnected from an Internet connection Online Call Forwarding To enable online call forwarding 1 Log on to your Virtual Office Online dashboard at http virtualoffice 8x8 com 2 Select the Settings button and then select the My Rules tab 3 Update your Call Forwarding Rules and press Save You can return to Virtual Office Online at any time to update your Call Forwarding R
33. the right of the text you want to delete and then press Se 3 Tap the Save soft key Getting Started with Your Phone Tips for When You re in Video Calls Use these tips when you are in a video call or conference e Check the near site video to make sure it is clear bright and sharp For information on adjusting camera settings see Updating Camera Settings on page 2 34 e Use the handset or a headset if you are in an open environment e Be aware of latency when speaking e Avoid bright lights or windows behind you backlight If the camera faces a window or bright lights you may have to adjust the camera settings To adjust camera settings see Updating Camera Settings on page 2 34 e Avoid wearing bright colors all light or all dark clothing or busy patterns such as small checks or narrow stripes Light pastels and muted colors look the best on the screen e Inaconference call mute your microphone when you re not speaking especially in noisy environments e Avoid tapping the microphone or rustling papers near the microphone e Make sure that you can see and hear the far site participants e Speak in your normal voice without shouting e Use natural gestures when you speak Cleaning the Touch Screen Periodically you may need to clean the touch screen Fingerprints tend to show up more on a color display Before you clean the touch screen disable the screen so you do not activate phone feat
34. video By default the PIP displays the near site You can toggle the PIP to display the near site or the far site Phone Icons Note Getting Started with Your Phone The following table describes the icons that display on the touch screen Call counters only display when the icon appears next to the Line Key Co Call audio only Call with Polycom HD Voice Call video Call video with Polycom HD Voice Call on hold private line Call on hold shared line Call without Polycom HD Voice private line Do Not Disturb enabled Forward Always Headphones attached Line registered private Getting Started with Your Phone eS ee Se Line registered shared Line unregistered Message indicators Missed calls indicator Mute applied Speed Dial Key USB device attached and idle USB device attached and busy Video stopped and audio muted Navigating Menus Lists and Fields To navigate menus lists and fields you can e Tap the soft keys on the touch screen e Tap the menu items or fields on the touch screen e Press the keys on the phone console Getting Started with Your Phone To operate your phone follow these tips Note After 20 seconds of inactivity the menu system automatically exits to the idle screen unless an edit session is in progress If you want to Then do this Enter the Main Menu Do one of the following Tap e Press Return to the idle
35. window you may need to increase the camera s brightness contrast and sharpness levels so the far site can see you better To see how you will look to the far site view the PIP Customizing Your Phone To change the clarity of near site video 1 Tap gt Settings gt Basic gt Video gt Camera Settings The Camera Settings screen displays Camera settings El Target Frame Rate Brightness Level El Saturation level E Contrast level aio ae Wednesday February 4 1 30 PM 1952 4 ales N 1952 aN Lauren Gates at Jack Jones EN Milton Stone Y EN Teresa Swift EN Z Wong Pr Baes select ees 2 Tap and then adjust the following camera settings Note If your camera points to a bright light source increase the brightness contrast and sharpness levels so the near site will be more clear Target Frame Rate sets how smooth near site video displays Tap the Up or Down soft key to set the rate and then tap the Save soft key You can set a rate between 5 least smooth and 30 most smooth The default rate is 25 Brightness Level sets how bright near site video will be Tap the Up or Down soft key to set the level and then tap the Save soft key You can set a level between 0 dimmest and 6 brightest The default level is 3 Customizing Your Phone Saturation Level sets how much color near site video displays Tap the Up or Down soft key to
36. 7 POLYCOM QP sxs nc gt User Guide for the Polycom VVX 1500 Phone for 8x8 Virtual Office Pro PM529 1014 SIP 3 2 3 July 2011 Rev A Trademark Information POLYCOM the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Copyright Notice Portions of the software containe
37. Calls on page 3 7 4 When the second party answers tap the Conference soft key or press CONF Note If configured for single key press conferences you do not need to tap the Conference soft key again again to join all parties in the conference If the second participant can exchange video you will exchange video with the second participant If the second participant cannot exchange Using the Basic Features of Your Phone video but the first participant can you will exchange video with the first participant The Conference window displays Wednesday February4 1 44 PM amp 08 Conference ie y Jack Jones HD P Joan Smith EN Lauren Gates aN Jack Jones aN Milton Stone EN Teresa Swift EN Z Wong To set up a voice conference call with an active call and a call on hold Note You can only set up a conference with an active call and a call on hold if you only have one call on hold If you have more than one call on hold you have to set up a conference using the Conference key or soft key Using the Basic Features of Your Phone gt gt If you have an active call and a call on hold either on the same Line Key or a different Line Key tap the Join soft key The Conference screen displays Wednesday February4 1 44 PM 1952 F amp 08 Conference 1952 T y7 Jack Jones sii z P Joan Smith EN Lauren Gates 1050 1954 EN Jack Jones aN Milton Stone Ni Teresa Swift Ni
38. Declaration of Conformity DoC JI CIT 2626 Expiry 17 11 2011 New Zealand Telepermit PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services The Use of IP Networks through the PSTN Internet Protocol IP by its nature introduces delay into speech signals as each data packet is formulated and addressed Telecom Access Standards recommends that suppliers designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks The overall aim is to minimise delay distortion and other transmission impairments particularly for those calls involving cellular and international networks which already suffer extensive delay Echo cancellation Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provi
39. EMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety Notices 2 Safety Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions ma
40. MATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE POLYCOM S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U S 5 00 PROVIDED HOWEVER IF YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT POLYCOM S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT 8 DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary defending on local law 9 EXPORT CONTROLS The Software Product may not be downloaded or otherwise exported or re exported i into or to a national or resident of Cuba North Korea Iran Syria Sudan or any other country to which the U S has embargoed goods or ii to anyone on the U S Treasury Department s List of Specially Design
41. N Milton Stone El Jane Smith 1951 aad Teresa Swift El Jane Smith 1951 Y AQ A an N am f Edit Back Clear More d in 2 Tap the call you want to dial and then tap the Dial soft key Placing Calls on Hold To place a call on hold tap the Hold soft key or press during an active call When you place a call on hold the following happens e The hold icon KN will display on the Line Key e The Line Key status indicator will flash red e The call s window is minimized and placed in the inactive call group above the soft keys The inactive call window displays Hold Using the Basic Features of Your Phone The following figure shows a call with Joan Smith on hold The hold icon and the flashing red status indicator display on the Line Key Wednesday February 4 1 30 PM 1952 UE 1952 aN Lauren Gates EN Ja ck Jon es aN Milton Stone EN Teresa Swift Hold Joan Smith Q Z Wong 1953 0 39 Resume New Call Transfer Conference Ey Tap the Resume soft key or press de again to retrieve the call If you have more than one call on hold tap the call you want to resume and then tap the Resume soft key If you tap the Line Key the first call in the inactive call group for the Line Key will automatically resume Note The Hold feature typically generates music or a beeping tone Therefore avoid placing a conference call on hold Multiple Calls on Hold Your
42. PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Notices 1 Safety Notices Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately fo
43. Phone In the following figure Speed Dial Keys are assigned to Lauren Gates Jack Jones Milton Stone Teresa Swift and Z Wong Wednesday February4 1 30 PM 1952 EN Lauren Gates EN jack Jones Q Milton Stone aN Teresa Swift aN Z Wong New Call POr Ey or rA ZAr E i Ga pe From the idle screen press the Up arrow key From the Speed Dial Information screen tap the contact Note During a call you cannot access the Speed Dial Information screen by pressing the Up arrow key or Ifthe contact has a speed dial index number that is equal to or less than 99 enter the speed dial index number from the idle screen and then press G on the phone console From the Speed Dial Information screen tap the Dial soft key The call is placed Note If you highlight a contact you can automatically place a call to the contact by picking up the handset Using the Basic Features of Your Phone Answering Calls When you are not in another call you can answer a call in three ways e Using the handset e Using the speakerphone e Using the headset Note Your phone distributes incoming calls for lines that have multiple Line Keys evenly across all Line Keys Note If you don t want to answer a call or you want to delay answering a call do the following e To remove the incoming call window in the center of the touch screen minimize it and place it in the inactive call group so you c
44. Speed Dial Index field and then enter or update the speed dial index number The speed dial index can be any value between the next available index value and a maximum value of 9999 Tap the Save soft key Tap to return to the idle screen Using the Basic Features of Your Phone Accessing Voice Mail You can access voice mail messages from your phone Your mail is saved in a centralized location Your phone may indicate mail by the following e Anicon number of unviewed messages you have on the status bar The icon has a counter indicating the e Anicon v next to the Line Key e A fast flashing LED indicator e An audible alert if your phone is on hook To access voice or video messages 1 Do one of the following To review new messages tap or gt Message Center To review old messages tap gt Features gt Messages gt Message Center Or press b4 and then tap Message Center MSG Messages Using the Basic Features of Your Phone The Messages screen displays Wednesday February4 1 44 PM 1952 e i aN Lauren Gates Jack Jones EN Milton Stone Ni Teresa Swift Ni Z Wong n EE P Bak clear ean To access your mail tap the Connect soft key and then follow the voice or visual prompts To clear the message counters tap the Clear soft key s Tap oni to return to the idle screen Using the Basi
45. The phone supports advanced functionality including multiple calls HTTPS secure provisioning presence custom ring tones and local audio and video conferencing Some of the key features include e Seven inch diagonal color touch screen e Support for Polycom HD Voice technology e Privacy shutter for the video camera e Adjustable base display and camera angle e USB port e Ability to use a Power over Ethernet PoE power source e Support for Electronic Hookswitch EHS with select partner headsets This guide provides everything you need to quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your phone As well be sure to read the Parts List and Safety Notices sections in this guide before you set up and use the phone This information can also be found at http www 8x8 com Support aspx For day to day phone use refer to the 8x8 version of the Quick User Guide available at http www 8x8 com Support BusinessSupport Documentation aspx and keep a printed copy available as a quick reference ill Contents About This Guide ccc ccc ccc cc cece ccc cee cccce Ill 1 Getting Started with Your Phone 2e0e0e0 I l Patio Wisl gogei sages eo E E E te soGe nates pee eines pane aes 1 2 Seles UP tie ON er ES ENE E EE EE BERRES EE ET 1 3 ACUSUNG He Sand serer Erre eieae E E EEES 1 3 Attaching Ferrite Clamps 2 5214 c2arcirarodioasetrg
46. Way Video Displays in the Window in the Center of the Screen and on the Full Screen on page 2 30 Local Camera View to view full screen video with or without the PIP and whether the PIP should display next to or over the full screen video See Updating the Way the PIP displays on page 2 31 Camera Settings to change the clarity of near site video including the brightness contrast and sharpness See Updating Camera Settings on page 2 34 Customizing Your Phone Updating Video Call Settings You can customize video in these ways e Disable video so that your phone does not transmit near site video for all calls e Choose to view all incoming video calls using a full screen layout To change the video settings 1 Tap gt Settings gt Basic gt Video gt Video Call Settings The Video Call Settings screen displays Wednesday February4 1 30 PM 1952 Video Call Settings 1952 Lauren Gates Ja cK Ones Auto Video Full Screen Disabled AY tones Tan M i LU Save Aa anam 2 Tap and then adjust the following video settings Audio Start Video Tx This setting automatically enables your phone to transmit video at the start of all calls When disabled your phone will not automatically transmit video at the start of all calls and pea will display next to near site video during video calls Customizing Your Phone The following figure shows what the touch sc
47. act Directory The Directory screen displays Directory R a Lauren Gates 1951 Q ER Gates a Ele a eee a Jack Jones 1953 aN Milton Stone a Milton Stone 1955 aS s EN Teresa Swift a peresa Swit 1 954 Se lt aN Z Wong a 2 Tap the contact whose information you want to update Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 52 Customizing Your Phone 3 Tap the Edit soft key The Edit Contact screen displays Wednesday February4 1 47 PM 1952 Edit Contact Abciascii aN Lauren Gates EN JackJones Last Name all EN Milton Stone Contact i _ A Teresa Swift Speed Dial Index as 4 Save Save U a Cancel Cancel a Latin 4 Update the contact information For information on the fields you can update see Adding Contacts Manually step 3 on page 2 48 5 Tap the Save soft key 6 Tap to return to the idle screen Customizing Your Phone Deleting Contacts from Your Local Contact Directory You can delete contacts from your local Contact Directory but not from your Corporate Directory To delete a contact from the local Contact Directory 1 Tap gt Features gt Contact Directory The Directory screen displays Wednesday February4 1 44 PM 1952 Directory R 1952 EN Lauren Gates qa Jack Jones 1953 EN EN Milton Stone a Milton Ston
48. an invitation 1 Tap the Menu key on screen or press the App button on the phone Tuesday July 5 4 17 PM New Call Forward Intercom LCR More 2 Tap the Applications button Tuesday July 5 4 20 PM Main Menu Status wa Settings ow A Applications O i aaa gS Exit Select Using the Basic Features of Your Phone 3 Tap the Virtual Room button gt 8x8 Virtual Office 7 d 7 i ma I _ EEE L E a L Directory Listing Directory Search Call Queues virtual Room 4 Tap on the New Meeting button 6x6 Virtual Office Virtual Room SH 8x8 Inc You have no meetings scheduled My Meetings Click here to create a meeting Using the Basic Features of Your Phone 5 Inthe Meeting Name field type in your meeting name gt 8x8 Virtual Office Virtual Room SH CA aa oubject Untitled Meeting Type Video Bridge Meeting Room Low Def Start fue 7 12 2011 05 00PM End Tue 7 12 2011 06 00PM Submit Cancel 6 The on screen keyboard makes it easy to type in the meeting subject 5 8x8 Virtual Office Virtual Room ascii abc Pema Subject Executive Video Conference My Meetings lype Video Bridge Meeting Room Low Def 7 If you have more than one Virtual Room select the room name from the drop down list 6x6 Virtual Office Virtual Room My Meetings New Meeting conference gt 8
49. an consult with them before completing the transfer You also have the option of transferring the call before the party answers Performing a Consultative Transfer on page 3 34 Blind The call is automatically transferred after you dial the number of the party to whom you want to transfer the call You do not have the option of talking to the party Performing a Blind Transfer on page 3 36 Attended Conference call parties are automatically connected to each other after you exit a conference Set up a conference call and then end your participation For more information see Ending Conference Calls on page 3 24 Performing a Consultative Transfer Perform a consultative transfer if you want to talk to the party to whom you are transferring the call Or you can choose not to talk to the party In this case you wait for the party s ring back sound and then transfer the call Using the Basic Features of Your Phone To perform a consultative transfer 1 During a call tap the Transfer soft key or press The active call is placed on hold TRANSFER The Transfer to screen displays Wednesday February4 1 44 PM 1952 a D ae Transfer to N 1952 i Q Lauren Gates y hae aN Jack Jones KR MMilton Stone EN Teresa Swift Apon F 3 s Fag Cancel URL Blind Directory E 2 Place a call to the party to whom you want to transf
50. an still answer it if you want tap the Ignore soft key e To remove the incoming call window and the opportunity to answer the call tap the Reject soft key for private lines the Silence soft key for shared lines or press the DND key Do Not Disturb when your phone rings The Do Not Disturb mode stays active until you press the DND key again e To forward incoming calls to another phone tap the Forward soft key see Forwarding Calls Dynamically on page 3 43 If your phone is set up with shared lines there is no Forward soft key Note If you set up your phone with a silent ring tap the Line Key with the status indicator that is flashing green or tap the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker Using the Basic Features of Your Phone Answering When Not in Another Call In all cases the active call will appear on the screen and display the call duration and who the call is from The following figure shows an active video call Wednesday February4 1 30 PM 1952 f 1 16 07 Hi 1952 To Jack Jones Vl Lauren Gates Q jackjones IERE EN Milton Stone aN Teresa Swift Me J EN ZWong Hold SS ata 7 To answer a call using the handset gt gt Pick up the handset To answer a call using the speakerphone Note If your speakerphone does
51. ated Nationals or the U S Commerce Department s Table of Denial Orders By downloading or using this Software Product you are agreeing to the foregoing and you are representing and warranting that you are not located in under the control of or a national or resident of any such country or on any such list If you obtained this Software Product outside of the United States you are also agreeing that you will not export or re export it in violation of the laws of the country in which it was obtained 10 MISCELLANEOUS 10 1 Governing Law This Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States The United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this Agreement 10 2 General This Agreement represents the complete agreement concerning this license and may amended only by a writing executed by both parties If any provision of this Agreement is held to be unenforceable such provision shall be reformed only to the extent necessary to make it enforceable 10 3 Contact If you have any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country 10 4 U S Government Restricted Rights The software
52. aver of your pictures 1 Place one or more pictures on a USB flash drive either in the root directory or in a folder The pictures must have the following file type and size File type BMP JPEG or PNG Maximum size 9999 x 9999 pixels The phone will not display images that have a progressive JPEG JPE or JFIF format Customizing Your Phone 2 Attach the USB flash drive to your phone see Connecting an Optional USB Flash Drive on page 1 9 The USB icon e displays on the status bar on the touch screen 3 Ta Ej gt Settings gt Basic gt Preferences gt Picture Frame P 8 The Picture Frame screen displays 16 7 hr Wednesday February 4 1 30 PM Picture Frame Abc ascii Ni Lauren Gates EN Jack Jones Time Per Image sec EN Milton Stone Vl Teresa Swift Z Wong ENI Wong A E a ee a a 4 Specify the folder in which you stored your images on the USB flash drive and the length of time you want each image to display Inthe Folder field enter the name of the folder in which you placed your images on the USB flash drive If you did not place the pictures in a folder that is you placed your pictures in the root directory do not enter a folder name Tap the Time Per Image field and then enter the number of seconds you want each picture to display You can enter a minimum of 3 seconds and a maximum of 300 seconds The default is 5 seconds 5 Tap the Save
53. be readily accessible La prise lectrique a laquelle l appareil est branche doit tre install e pres de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada CE and VCCI Mark This Polycom VVX 1500 phone is marked with the CE mark This mark indicates compliance with EC Directives 2006 95 EC and 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK OE PPM ERREA TRAGSA VCCI pki 52 BHEMEAREE CH x0 REL RE CORATSOL LENET A DBR VART EVs VY SRI Lt LO REMMER e 5 OTT TENN LABIA Ao TELOR RVELTFSV Safety Notices 3 Safety Notices Safety and Compliance continued WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 375A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 48V min 0 375A Russian Compliance Ministry of Information Technologies amp Communication of the Russian Federation
54. c Features of Your Phone Restarting Your Phone Periodically you may need to restart your phone so the phone can accept a new configuration Note If your phone malfunctions you may be able to restore normal operation without restarting it Before you restart your phone contact your system administrator Call lists are automatically cleared when you restart the phone To restart the phone 1 Tap gt Settings gt Basic gt Restart Phone The Restart Phone screen displays The message Are you sure displays Wednesday February4 1 47 PM Restart Phone Xi Lauren Gates EN Ele a elt EN Milton Stone EN Teresa Swift EN Z Wong a 2 Ifyou still want to restart the phone tap the Yes soft key The restart process begins The process ends when the idle screen displays Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom VVX 1500 phone The tables in this chapter list possible trouble symptoms the likely causes of these problems and the recommended corrective actions to take The topics include e Troubleshooting Power and Startup Issues e Troubleshooting Dialpad Issues e Troubleshooting Access Issues e Troubleshooting Call Issues e Troubleshooting Display Issues e Troubleshooting Audio Issues e Troubleshooting Video Issues To obtain more detailed troubleshooting information
55. call rate for video calls If your system administrator sets a call rate limit you will not be able to select a call rate above this limit You can set the maximum bandwidth to use for a video call The default is 768 kbps The call rate you select applies to your next video call To set the maximum bandwidth to use for video calls 1 Tap gt Settings gt Basic gt Call Rate The Call Rate screen displays Wednesday February4 1 30 PM 1952 Call Rate aN Lauren Gates Q ES CULCE EN Milton Stone aN Teresa Swift aN Z Wong Customizing Your Phone Tap the field s highlighted grey box From the drop down list tap the maximum call rate you want to use for video calls To scroll through all the call rates tap one of the scroll arrows You can choose a call rate between 128 kbps and 1024 kbps The default setting is 768 kbps Tap the Save soft key Tap to return to the idle screen Changing the Backlight Intensity Backlight intensity on the phone has three components Backlight On Backlight Idle Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately You can select high medium low and off levels for both When you modify the Maximum Intensity you modify the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high levels for both Backlight On and Backl
56. contacts from your Corporate Directory to your local Contact Directory Viewing Contact Directory To view your local Contact Directory gt gt Do one of the following Tap gt Features gt Contact Directory or Press and then tap Contact Directory DIR Customizing Your Phone The Directory screen displays listing all the contacts in your directory Wednesday February4 1 44 PM 1952 T Directory R 1952 a Lauren Gates 1951 K Lauren Gates qa Jack Jones 1953 EN Milton Stone GQ Milton Stone 1955 ell E Teresa Swift a Teresa Swift 1954 Sala aN ZWong ne _ Pa P E ar Accessing Corporate Directory To access your Corporate Directory 1 Do one of the following Tap gt Applications gt Directory Listing or Press and then tap Directory Listing 2 Browse up and down the directory list and select the person you wish to call speed dial Adding Contacts to Your Local Contact Directory You can add contacts to your local Contact Directory in the following ways e Manually if you have permission to update your local Contact Directory e From a call list Customizing Your Phone Adding Contacts Manually You can update your local Contact Directory manually instead of importing contact information from a call list or a Corporate Directory To add a contact manually 1 Tap gt Features gt Contact Directory
57. creen outside of the PIP e Swap Switches the windows the sites display in For example the site in the PIP will display in the window in the center of the touch screen and the site in the window in the center of the touch screen will display in the PIP Note You don t have to access the video soft keys to swap the windows the sites display in During a video call tap the PIP to swap the windows the sites display in To swap windows again tap the PIP again If you want you can set up your phone to automatically display the far site on the full screen For more information see Updating Video Settings on page 2 26 e Back Displays the call soft keys again Hold End Call Transfer and Conference Placing Calls Using the Basic Features of Your Phone For more information on using video and updating video settings see Updating Video Settings on page 2 26 You can place a call in various ways using your phone e Using the handset e Using the speakerphone e Using the headset You can dial the number first and then choose the method to speak to the other party handset speakerphone or headset or choose the method first and then dial the number You can also place a call using a URL or IP address During a call you can alternate between handset headset or speakerphone modes by picking up the handset or pressing or For example if you are using the handset you can switch to headset mode by pressing or sw
58. ct Directory 2 56 Placing Calls to Contacts 52 conc sac0ccaewenate shah bane en saenie 2 57 Manacine Incoming Calls is lt iecasiececans ARa A A 2 58 Dis nguishing Calls 55 kG sa ueaane anaiai EAEE ean 2 58 Rejeciie Calls 4 24a heb ocr E rhe ta aed aes ooaee es 2 58 Devers Cals spire die tepsq seas eae ay eee anatase see ees 2 60 3 Using the Basic Features of Your Phone 3 1 Pian Cale saa tigagr sens hoiy naire anne pane neendatemnan das 3 2 Handling Video Cas eireta niiae eens Seeeoeee sears Ges A 3 3 Pacino CANS serana erare hie arek theca k kee wees Aon en Boks 3 7 Placing Calls Using the Handset 0 0 0 0 eee 3 9 Placing Calls Using the Speakerphone 005 3 9 Placing Calls Using the Headset ciseiriseeiitertepreiitikidsi 3 10 Placing Calls Using Speed Dial 00000000006 3 11 PAS WEIN CANS ok 525553 aoe owe ok He 554 29 e eh oan es 3 13 EMGine Calle 2p sasaquasased Ge necrwaneaeeg en A E EE ESA 3 16 Redialin NUMbers 0 us 0ns etoot ee aotceeotehig peedeneedneeads 3 16 Placing Calls On Hold soo022054 0234 cere seaneracnremdereseak eens 3 17 Contents Hosting Voice Conference Calls 0 eee eee eee 3 20 Setting Up Voice Conference Calls 0 00 0 000 ee 3 20 Holding and Resuming Voice Conference Calls 3 23 Fading Conterence Cas 4 viastututa dee eawe denne ek awke ees 3 24 Splitting Conference Calls into Two Ca
59. d but calls are not going activated to the headset Headset Memory Mode is pressing twice For more deactivated whenever the speakerphone or handset is activated information see Enabling Headset Memory Mode on page 2 7 Troubleshooting Video Issues The phone does not A video call setting has been Enable the Audio Start Video Tx setting automatically transmit near site disabled so that the phone will automatically video at the start of all calls transmit near site video at the start of all calls For more information see Updating Video Call Settings on page 2 27 Near site video is not very clear Camera settings are not correct Adjust the camera settings to improve the The camera may be facing a brightness contrast and sharpness levels bright light source of the video image For more information see Updating Camera Settings on page 2 34 Troubleshooting Your Phone Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware From the diagnostics menu you can test your phone s microphones speaker handset third party headset if present keypad mappings and LCD display See your system administrator for instructions on how to perform these tests To test your phone hardware gt gt Tap gt Status gt Diagnostics gt Test Hardware gt Audio Diagnostics Keypad Diagnostics or Display and Touch Screen Diagnostics Sa
60. d in this product are Copyright 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright 1998 by the Massachusetts Institute of Technology Copyright 1998 2003 The OpenSSL Project Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved Copyright 1995 2002 Jean Loup Gailly and Mark Adler Copyright 1996 2004 Daniel Stenberg lt daniel haxx se gt Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 2011 Polycom Inc All rig
61. d on each Line Key and the Do Not Disturb button glows red Using the Basic Features of Your Phone The following figure shows the Do Not Disturb icon on the status bar and on the Line Key Wednesday February4 1 44 PM 1952 f ay 1952 EN Lauren Gates EN Jack Jones aN Milton Stone EN Teresa Swift aN Z Wong New Call J Forward Ey Calls you receive while Do Not Disturb is enabled are logged in your Missed Calls list see Using Call Lists on page 2 43 If you have chosen to forward your calls to another number calls will be sent to that number if you enable the Do Not Disturb feature To disable Do Not Disturb tap 8 or press amp Returning the Last Call Last Call Return LCR enables you to automatically call back the last incoming call without having to dial the number To call back the last incoming call 1 Press the LCR soft key 2 You can pick up the handset first then press LCR to place the call on your handset Using the Basic Features of Your Phone Using the Intercom You can use the Intercom key to automatically connect with a remote extension To automatically connect with a remote extension 1 Press the Intercom soft key 2 Dial the number you wish to Intercom to and then press the Enter soft key If you are receiving an intercom call the phone rings then automatically connects to your speakerphone Using the Auto Attendant To access the Auto Attendant
62. de echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required Connection of this Polycom VVX 1500 VoIP Video Telephone to the Telecom network All samples of this Polycom VVX 1500 VoIP Video Telephone connected to the Telecom network must be modified as described in KTL Test Report number 8A1710ANZ1 failure to do so will lead to the cancellation of this Telepermit Safety Notices 4 End User License Agreement for Polycom Software This End User License Agreement Agreement is a legal agreement between you either an individual or a single entity and Polycom B V for the Polycom Software Product licensed by Polycom B V in Europe the Middle East Africa and Asia Pacific or Polycom Inc for the Polycom Software Product licensed by Polycom Inc in the rest of the world collectively Polycom The Software Product includes the computer software included herewith and may include associated media printed materials and online or electronic documentation Software Product By clicking I agree or by installing copying or otherwise using the Software Product you agree to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement do not install or use the Software Product and return it to your place of purchase for a full refund The Software Product is protected by copy
63. deo image that displays in the window in the center of the touch screen You can select these settings Normal The video image is displayed using correct proportions If necessary black bars appear on the top bottom or sides of the window to maintain the correct aspect ratio Full The video image is stretched to fill the window Crop Black bars do not appear and the video image is re sized to maintain the correct aspect ratio Any parts of the image that do not fit within the window are cropped To select the setting you want tap the field name and then tap the field s highlighted box From the drop down list tap the setting you want The default setting is Normal Video Screen Mode Full Screen Adjusts the video image that displays on the full screen You can select these settings Normal The video image is displayed using correct proportions If necessary black bars appear on the top bottom or sides of the touch screen to maintain the correct aspect ratio Full The video image is stretched to fill the touch screen Crop Black bars do not appear and the video image is re sized to maintain the correct aspect ratio Any parts of the image that do not fit within the touch screen are cropped To select the setting you want tap the field and then tap the field s highlighted box From the drop down list tap the setting you want The default setting is Normal 3 Tap the Save soft key Updating th
64. deo will display in the window in the center of the touch screen To enable or disable this setting tap the field name and then tap the field s highlighted box From the drop down list tap Enabled or Disabled The following figure shows what displays when you enable your phone to display far site video on the full screen when you answer a call from a video endpoint Depending on the video endpoint you may or may not see black bars Note Customizing Your Phone Updating the Way Video Displays in the Window in the Center of the Screen and on the Full Screen Adjust the appearance of video images so that the video that displays in the window in the center of the touch screen and on the full screen display normal full or cropped images Depending on the video endpoint black bars may appear on the top bottom or sides of the video image To update the way video displays in the window in the center of the screen and on the full screen 1 Tap gt Settings gt Basic gt Video gt Video Screen Mode The Video Screen Mode screen displays Wednesday February4 1 30 PM Matel temetea 1 1amifele t 1952 lack Jones Video Screen Mode Full Screen Normal aN A pe D Save Lauren Gates Nl EN Milton Stone EN Teresa Swift aN ZWong Customizing Your Phone 2 Tap and then adjust the following settings Video Screen Mode Window Adjusts the vi
65. e 1955 W fh Teres ER leresa 5 wift EN Fai Wi on g lt _ lt y PEE e e p Pa 2 Tap the contact you want to delete Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 52 3 Tap the Delete soft key The contact is deleted from the directory 4 Tap to return to the idle screen Customizing Your Phone Placing Calls to Contacts You can place calls to contacts from your local Contact Directory or from the Corporate Directory To place a call to a contact in the local Contact Directory 1 Tap gt Features gt Contact Directory The Directory screen displays Wednesday February4 1 44 PM 1952 a Lauren Gates 1951 Q Lauren Gates Directory Ga Jack Jones 1953 a wee aN Milton Stone Q Milton Stone 1955 aN Teresa Swift ca Teresa Swift 1954 QU Z Wong Dial i Edit Back Add More a 2 Tap the contact you want to call Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 52 3 To place the call tap the Dial soft key _ o Note If a contact is highlighted you can automatically place a call to the contact by picking up the handset Customizing Your Phone Managing Incoming Calls Distinguishing Calls Rejecting Calls You can manage incoming calls from the contacts in your directory by doing the following e
66. e Basic Features of Your Phone This chapter provides basic operating instructions for the Polycom VVX 1500 phone The topics include Handling Calls on page 3 2 Placing Calls on page 3 7 Answering Calls on page 3 13 Ending Calls on page 3 16 Redialing Numbers on page 3 16 Placing Calls on Hold on page 3 17 Hosting Voice Conference Calls on page 3 20 Using Voice Conference Bridges on page 3 27 Virtual Room Multiparty Video Conferences on page 3 28 Transferring Calls on page 3 34 Forwarding Calls on page 3 38 Enabling Do Not Disturb on page 3 43 Returning the Last Call on page 3 44 Using the Intercom on page 3 45 Using the Auto Attendant on page 3 45 Parking a Call on page 3 45 Using Call Queues Call Queue Users Only on page 3 45 Handling Calls a Hold James 5 1954 Using the Basic Features of Your Phone e Managing Speed Dial Keys on page 3 46 e Accessing Voice Mail on page 3 49 e Restarting Your Phone on page 3 51 To customize your phone see Customizing Your Phone on page 2 1 If you require additional information or assistance with your new phone contact your system administrator At any time only one active call can be in progress on your phone The active call is the one that has audio or video associated with it There may be multiple other calls on hold or in an Incoming call or Ringing state Your phone can handle a maximum of 24 concurrent calls At most your phone can ha
67. e Tere giihi Gamy Robertson a w w x ox To view thumbnails of your pictures tap E3 To go to the previous picture tap a To go to the next picture tap To pause and display the current picture only tap To display the pictures one by one again tap To stop displaying the pictures and return to the idle screen tap x l The pictures will not display again until you access the Picture Frame feature again unless you have a screen saver set up or you enable one Tosetthe picture that currently displays as the background picture for your phone tap Ox Note To remove the six keys from the touch screen tap the touch screen To display the six keys again tap the touch screen again Customizing Your Phone Setting One of Your Own Pictures as the Background Picture You can set a picture that is stored on your USB flash drive as the background picture on your phone When you set one of your pictures as the background picture the picture will display as Local File in the Backgrounds list see Updating the Background Picture on page 2 8 Before you can set a picture on your USB flash drive as the background picture confirm the following e The picture is on the USB flash drive and the USB flash drive is attached to your phone e You have specified the folder the picture is in on your USB flash drive For more information on placing a picture on your USB flash drive connectin
68. e Way the PIP displays You can update the way the PIP displays For example when you are in full screen mode that is viewing the far or near site on the full screen you can disable the PIP so the PIP doesn t display When you are in full screen mode you can also enable the PIP to display next to side by side mode rather than over PIP mode the full screen video Customizing Your Phone The following figure shows the PIP disabled in full screen mode Depending on the video endpoint you may or may not see black bars The following figure shows the PIP when it displays next to side by side mode rather than over full screen video Customizing Your Phone The following figure shows the PIP when it displays over PIP mode rather than next to full screen video Depending on the video endpoint you may or may not see black bars do To update the way the PIP displays 1 Tap gt Settings gt Basic gt Video gt Local Camera View The Local Camera View screen displays Wednesday February4 1 30 PM 1952 1 io ioe Local Camera View a 1952 al Lauren Gates Enabled yi Ni l EN Jack Jones Local Camera View Mode Full Screen side by Side aN Milton Stone aN Teresa Swift i WW on g Yt Note Note Customizing Your Phone 2 Tap and then adjust the following settings Local Camera View Full Screen
69. e call such as the phone number of the party with whom you are talking and the duration of the call appears next to the far site when it is displayed in the window in the center of the touch screen The following figure shows the near site in the PIP and the far site together with call information in the larger window in the center of the touch screen Wednesday February4 1 30 PM gt AA 1 16 07 mn Hi 1952 To Jack Jones EN Lauren Gates Q Jack Jones aN Milton Stone aN Teresa Swift aN Z Wong ETF SS m i i Hold seer Transfer Conference Video E You can tap the PIP to swap the windows the sites display in When the near site displays in the window in the center of the touch screen Local camera displays next to it Using the Basic Features of Your Phone The following figure shows the near site in the window in the center of the touch screen and the far site in the PIP Wednesday February4 1 30 PM 9 1952 EN Lauren Gates EN Jack Jones Local camera aN Milton Stone EN Teresa Swift i EN Won g During a video call you can tap the Video soft key or press to display soft keys that allow you to access video features The Video soft key is only available when a video call is active If you press during an VIDEO audio only call the video soft keys will not display During a video call you can tap the Video soft
70. e display tap Enable 3 Tap ie to return to the idle screen k Customizing Your Phone Enabling Headset Memory Mode For a list of supported headsets see Technical Bulletin 37477 SoundPoint IP and Polycom VVX 1500 Headset Compatibility List at POLYCOM ___http www polycom com support voice soundpoint_ip VoIP_Technical_Bulletins_p ub html This feature is useful for permanent or full time headset users You can set up your phone so that all incoming and outgoing calls use your headset At any time you can switch to handset or speakerphone mode To use Headset Memory Mode you must enable and then activate Headset Memory Mode If you switch to handset or speakerphone mode you deactivate Headset Memory Mode To switch back to Headset Memory Mode you must activate it again To enable Headset Memory Mode 1 Tap gt Settings gt Basic gt Preferences gt Headset gt Headset Memory The Headset Memory Mode screen displays Wednesday February4 1 30 PM Headset Memory Mode R H z r F z tes E v Disabled EN Lauren Gate Jack Jones Enabled R KR Milton Stone EN Teresa Swi ft EN Z Wong a Back Select a 2 Tap Enabled and then tap the Select soft key 3 To activate Headset Memory Mode press twice HEADSET Customizing Your Phone All calls will now go to your headset If you tap the Line Key with the flashing green status indicator or the Answer soft key t
71. ed 6 Privacy Shutter Adjuster Opens and closes the privacy shutter The following figure shows the keys on the phone console pr O 6 Solto day a el FS Getting Started with Your Phone es o e Arrow Keys Allow you to a a gt Scroll through displayed H T information 4 4 Enable and disable fields IFN Return to the previous menu weal Left arrow key only Scroll through active and inactive calls Select Key Selects an item in a list if a j a Delete Key Deletes displayed data N n n Adjusts the volume of the handset headset speaker and ringer Mutes audio transmission locally during calls and conferences The button glows red when activated Video Key Controls the size position and transmission of video images VIDEO Redial Key Dials the most recently dialed party Transfer Key Transfers the current call to another party TRANSFER Conference Key Allows connection with another party for a conference EJ CONF Getting Started with Your Phone reais essinion Do Not Disturb Key Headset Key HEADSET Speakerphone Key af SP PHONE Applications Key APP Menu Key Directories Key Messages Key Dialpad Keys a N 1 os WT KE 37 xN uno L15 KE Holds an active call or resumes a held call Cancels ringing and directs incoming calls to your voice mail if supported The button glows red when act
72. ence Call Participants on page 3 24 e Handling Video During Voice Conference Calls on page 3 27 Setting Up Voice Conference Calls Note Your system administrator configures the maximum number of parties allowed in a conference call The default value is three including yourself For more information contact your system administrator You can set up a conference in one of two ways e Using the Conference soft key or ES The participant with whom you will exchange video is the participant you most recently added to the conference if the party can exchange video e Using the Join soft key if you have an active call and one call on hold on the same or another Line Key The participant with whom you will Using the Basic Features of Your Phone exchange video is the party who was previously on hold if the party can exchange video Note If the site for which you view video changes to a different site after you set up a conference the message Video can only be active with one party at a time displays To choose the participant with whom to exchange video see Managing Conference Call Participants on page 3 24 To set up a voice conference call using the Conference soft key or key 1 Call the first party See Placing Calls on page 3 7 to create a new call The 2 Tap the Conference soft key or press active call is placed on hold The Conference with screen displays 3 Call the second party See Placing
73. er the call See Placing Calls on page 3 7 3 When you hear the ring back sound tap the Transfer soft key or press i ae you want to talk privately to the person to whom you are transferring the call before the transfer is complete wait until the person answers the call talk to the person and then tap the Transfer soft key or TRANSFER If you are using a handset the transfer can be completed by putting the handset on the cradle You can cancel the transfer before the call connects by tapping the Cancel soft key Using the Basic Features of Your Phone Performing a Blind Transfer When you use a blind transfer you transfer a call without speaking to the party to whom you are transferring the call The call is automatically transferred as soon as you dial the party s number To perform a blind transfer 1 During a call tap the Transfer soft key or press The Transfer to screen displays with the Blind soft key Wednesday February4 1 44 PM 1952 Transfer to EN Lauren Gates aN jack jones EN Milton Stone ENI Teresa Swift EN Z Wong 2 AW Cancel URL Blind Directory Using the Basic Features of Your Phone 2 Tap the Blind soft key The Blind transfer to screen displays Wednesday February4 1 44 PM 1952 Eee Blind transfer to re 1952 Lauren Gates R Jack Jones EN Teresa Swift EN Wong Pe 3 Place a call to
74. fety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS
75. g the USB flash drive to your phone and specifying a folder see Setting Up a Screen Saver on page 2 10 To set a picture on your USB flash drive as the background picture on your phone 1 Doone of the following From the idle screen tap gt Picture Frame or Tap gt Features gt Removable Storage Media gt Picture Frame Your pictures will display one by one 2 To seta picture as the background picture for your phone wait for the picture to display and then tap EA Or tap n or to display the picture and then tap xt To re set the default background image see Updating the Background Picture on page 2 8 but select Default for the background image Enabling the Phone to Automatically Answer Calls You can enable the phone to automatically answer a call so you don t have to tap a soft key Line Key or other key to answer the call If you enable this feature the call automatically directs to your speakerphone after a certain number of rings Your system administrator sets how many times your phone rings before the call is auto answered Customizing Your Phone You can choose to mute the phone s microphone so the caller cannot hear you as well as mute video so the caller cannot see you when your phone automatically answers calls To unmute the call press To transmit video see Handling Video Calls on page 3 3 If you enable auto answer and an incoming calls arrives indicated b
76. he Edit soft key The Edit Contact screen displays Wednesday February4 1 47 PM Edit Contact Abclascii i EN Lauren Gates EN Jack Jones Last Name eal EN Milton Stone Contact at Teresa Swift aN Z Wong Save a Cancel Latin a speed Dial Index 3 Tap the Ring Type field and then enter a number corresponding to one of the ring types available Note To exit this screen and determine the number associated with a ring type press the Menu key twice and then tap Settings gt Basic gt Ring Type Each ring type has a number associated with it 4 Tap the Save soft key 5 Tap to return to the idle screen Disabling and Stopping Video You can disable or stop the transmission of near site video However you cannot disable or stop far site video If your phone receives far site video your phone always displays far site video By default your phone always transmits near site video unless you do the following e Stop the transmission of near site video on a call by call basis During a call you can choose to start and stop video at any time For more Customizing Your Phone information see Handling Video Calls on page 3 3 e Disable your phone from automatically transmitting near site video at the start of all calls If you disable your phone in this way you still have the option to start and stop video during the call For more information see Updating Video Setting
77. hs animations video audio music text and applets incorporated into the Software Product the accompanying printed materials and any copies of the Software Product are owned by Polycom or its suppliers The Software Product is protected by copyright laws and international treaty provisions Title ownership rights and intellectual property rights in the Software Product shall remain In Polycom or its suppliers Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law This Agreement gives you no rights in such content 2 7 Confidentiality The Software Product contains valuable proprietary information and trade secrets of Polycom and its suppliers and you shall protect the confidentiality of and avoid disclosure and unauthorized use of the Software Product 2 8 Dual Media Software You may receive the Software Product in more than one medium Regardless of the type or size of medium you receive you may use only one medium that is appropriate for your single Product You may not use or install the other medium on another Product 2 9 Reservation Polycom reserves all rights in the Software Product not expressly granted to you in this Agreement 3 SUPPORT SERVICES Polycom may provide you with support services related to the Software Product Support Services Use of Support Services is governed by the Polycom policies and program
78. hts reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice ii About This Guide Thank you for choosing the Polycom VVX 1500 phone The phone is a business media phone that combines advanced business telephony one touch video real time presence and integrated business applications into one seamless lifelike communications experience The phone provides a powerful yet flexible IP communications solution delivering excellent video and voice quality The high resolution color graphic display supplies content for call information multiple languages directory access and system status
79. ift QV Z Wong en speed Dial Index Customizing Your Phone 3 Tap the Auto Reject field and then tap the field s highlighted grey box From the drop down list tap Enabled 4 Tap the Save soft key 5 Tap to return to the idle screen Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party To divert incoming calls from a contact to a third party 1 Tap gt Features gt Contact Directory The Directory screen displays Directory aN Lauren Gates a Jack Jones 1953 EN aN Milton Stone cd Mitton stone 1955 xl Teresa Swift GQ Teresa Swift 1954 ial aN Z Wong Dial f Edit Back Add More a ane Customizing Your Phone 2 Tap the contact for whom you want to transfer calls The Edit Contact screen displays Wednesday February4 1 47 PM 1952 f Edit Contact Abclascii ENI Lauren Gates eS folate Last Name l Q Milton Stone Contact 1955 W ee Teresa Swift speed Dial Index 3 y aau aN Z Wong it ho IE M 3 Tap the Divert Contact field and then enter the number of the party to whom you want to divert the call 4 Tap the Auto Divert field and then tap the field s highlighted grey box From the drop down list tap Enabled 5 Tap the Save soft key a 6 Tap I to return to the idle screen Using th
80. ight Idle intensities decrease The Backlight On intensity applies to following events Any key press Incoming calls Ending a call holding a call resuming a call by the other party A voice message received If you do not press any keys on the phone after 20 seconds of the backlight turning on the backlight dims or changes to medium in the following cases A call is in progress A call is on hold There is an incoming call ringing There is an outgoing call ringing back Any menu shows on the display In all other cases the Backlight Idle intensity applies Customizing Your Phone To modify the backlight intensity 1 Tap gt Settings gt Basic gt Backlight Intensity 2 Tap Backlight On Intensity The Backlight On Intensity screen displays Wednesday February4 1 30 PM 1952 as a a 2 Backlight On Intensity N 1952 aN Lauren Gates EN jackjones a Medium EN Milton Stone El Low EN Teresa Swift EN Z Wong Wwe Poma f seet n 3 Tap the intensity you want tap the Select soft key and then tap the Save soft key The default level is High 3 3 lan 4 Backlight Idle Inten EI High a Medium 4 or Maximum Intensity Customizing Your Phone Tap Backlight Idle Intensity The Backlight Idle Intensity screen displays Wednesday February 4 1 30 PM gt gt E 1952 E a a sity l Back Select a
81. imeout A ae n Save Lt EN Teresa Swift EN Z Wong O Back a For the Office Hours Idle Timeout field enter the number of minutes the phone should wait after being idle during office hours before starting power saving mode You can enter a number between 1 minute and 600 minutes The default is 10 minutes Tap Off Hours Idle Timeout and then enter the number of minutes the phone should wait after being idle during off hours before starting power saving mode You can enter a number between 1 minute and 10 minutes The default is 1 minute Tap User Input Idle Timeout and then enter the number of minutes the phone should wait after being idle after a key press during office hours or off hours before starting power saving mode You can enter a number between 1 minute and 10 minutes The default is 10 minutes Tap the Save soft key Customizing Your Phone Updating User Detection Settings You can specify how sensitive the camera should be at detecting motion If the camera detects motion for example if you are near the phone your phone will not initiate power saving mode even if an idle timeout has been reached If the camera detects motion power saving mode will terminate and the idle screen will display If the camera sensitivity is high five or higher the phone will display the idle screen when you are near the phone If the camera sensitivity is low between one and four you wi
82. inserting the cable If using Power over Ethernet PoE have your system administrator check that the switch is supplying power to the phone Place a call to the phone under investigation Check that the display indicates incoming call information Lift the handset Ensure the dial tone is present and place a call to another extension or number Check that the display changes in response Move the phone away from the lights Replace the lights Adjust the phone s power saving settings for example office hours timeouts and user detection settings For more information see Updating Power Saving Settings on page 2 36 Make sure the USB flash drive is correctly attached to your phone For more information see Connecting an Optional USB Flash Drive on page 1 9 Make sure the Screen Saver setting is enabled For more information see Setting Up a Screen Saver on page 2 10 Troubleshooting Your Phone Troubleshooting Audio Issues There is no audio on the The connections are not correct Ensure the headset is plugged into the headset jack marked Headset on the back of the phone For more information see Connecting an Optional Headset on page 1 8 Ensure the headset amplifier if present is turned on and or the volume is correctly adjusted If the amplifier uses batteries check that they are fully charged Headset Memory Mode is Headset Memory Mode is not Activate Headset Memory Mode by enable
83. itch to speakerphone mode by pressing l Your phone monitors the duration of all calls through a local call timer You can view the call timer for the active call and for calls on hold Using the Basic Features of Your Phone In the figure below the active call to Jack Jones has lasted for 21 minutes 19 seconds The calls to James and Jacklyn have lasted for 41 minutes 21 seconds and 41 minutes 39 seconds respectively Wednesday February4 1 30 PM 21 19 To Jack Jones Q Lauren Gates EAN Jack Jones aN Milton Stone l ne i EN Teresa Swift amp Hold James 5S a Hold Jacklyn aN Wong E 1954 41 71 1955 41 39 Transfer Note Instead of entering a phone number from memory you can access call lists directories and speed dial lists to display and dial numbers for you You can also redial numbers For more information see Using Call Lists on page 2 43 Managing Contacts on page 2 46 Placing Calls Using Speed Dial on page 3 11 and Redialing Numbers on page 3 16 Using the Basic Features of Your Phone Placing Calls Using the Handset Dialing Numbers Using the Handset To dial a number using the handset gt gt Do the following Pick up the handset and then enter the phone number Tap the Send soft kay Note Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits If your phone does not automatically
84. ivated Allows you to place and receive calls through an optionally connected headset The button glows green when headset mode is selected Allows for hands free communication during calls The button glows green when speakerphone mode is selected Allows you to access the Web browser if Supported Allows you to access local your phone and global your organization features Allows you to access directories and call lists Allows you to access and manage messages Provide the 10 digits alphabetic characters and special characters available in context sensitive applications Getting Started with Your Phone Before You Use the Phone Note Since you can customize your phone in many different ways and your system administrator can enable and disable certain features the user interface that displays on your phone may differ from the figures that appear in this guide Before you use the phone you need to understand the touch screen layout which icons display on the touch screen how to navigate menus and fields and how to enter data You also need to know how to obtain the best performance when you conduct video calls and conferences This section describes the following e Touch Screen Components on page 1 18 e Phone Icons on page 1 21 e Navigating Menus Lists and Fields on page 1 22 e Entering Data and Editing Fields on page 1 25 e Tips for When You re in Video Calls on page 1 29 Touch Screen Comp
85. k R Te EN Wong Hold i End Call ERECT Split Video Ey A conference is created with the active call the call on hold and yourself The conference call takes place on the Line Key from which you handled the last active call If the participant who was previously on hold can exchange video you will exchange video with that participant If the participant who was on hold cannot exchange video you will exchange video with the other participant Holding and Resuming Voice Conference Calls When you place a conference call on hold you place all other conference participants on hold To place a specific participant on hold see Managing Conference Call Participants on page 3 24 To place a conference call on hold gt gt During a conference call tap the Hold soft key The other participants in the conference call are placed on hold The Conference window is minimized and placed in the inactive call group Using the Basic Features of Your Phone To resume the conference call tap the Resume soft key To end the conference call and place all other conference call participants on hold tap the Split soft key Ending Conference Calls You can end a conference and your connection to the other participants by tapping the End Call soft key When you tap the End Call soft key the other participants remain connected To end a conference call gt gt During a conference call tap the End Call soft key
86. key to display the following video soft keys e Stop Video Start Video Starts and stops the transmission of near site video When you tap the Stop Video soft key the far site will no longer see you When you tap the Stop Video soft key the stop video icon a displays next to the near site in either the PIP or in the larger window in the center of the touch screen Note If you want you can disable video across all calls not just for the current call For information on disabling video for all calls see Disabling and Stopping Video on page 2 24 You cannot start and stop far site video When your phone receives far site video your phone will always display the far site Using the Basic Features of Your Phone e Full Screen Displays the video that is in the center of the screen on the full screen The PIP still displays in the corner but the soft keys are hidden Depending on the video endpoint you may or may not see the black bars E WA 4 x a To display the site in the center of the touch screen and to access soft keys again tap the touch screen outside of the PIP If you tap the PIP you will just swap the windows the sites display in Note You don t have to access the video soft keys to display video on the full screen During a video call tap the window in the center of the touch screen to display the site on the full screen To display the site in the center of the touch screen again tap the touch s
87. l information or assistance with your new phone contact your system administrator Customizing Your Phone Configuring Basic Settings This section outlines the basic settings you can configure through the Main Menu The topics include Changing the Language on page 2 3 Changing the Appearance of Time and Date on page 2 3 Enabling Headset Memory Mode on page 2 7 Using Electronic Hookswitch on page 2 8 Updating the Background Picture on page 2 8 Setting Up a Screen Saver on page 2 10 Stopping and Disabling a Screen Saver on page 2 13 Displaying the Pictures that are on Your USB Flash Drive on page 2 14 Setting One of Your Own Pictures as the Background Picture on page 2 16 Enabling the Phone to Automatically Answer Calls on page 2 16 Setting the Call Rate for Video Calls on page 2 18 Changing the Backlight Intensity on page 2 19 Updating the Ring Tone on page 2 22 Disabling and Stopping Video on page 2 24 Updating Video Settings on page 2 26 Updating Power Saving Settings on page 2 36 Customizing Your Phone Changing the Language Your phone supports several languages To change the language The Language screen displays Wednesday February 4 1 30 PM 1952 fe 1 Tap gt Settings gt Basic gt Preferences gt Language Ene IEEE 1952 v English internal EN Lauren Gates ae ee 3 ack jones Bith zh cn EN _ EN Milton Stone S a Vv Teresa Swift E _ Nederlands
88. ll have to wave your hand at the camera for the idle screen to display By default camera sensitivity is set higher during office hours If you want you can disable the user detection feature altogether Note The camera will detect any source of motion in front of it not just a person or people nearby For example the camera will detect flying objects or rapidly changing light conditions Therefore even if you are away from the phone your phone may detect other sources of motion and won t initiate power saving mode In addition since your phone s camera detects motion if you close the camera shutter point the camera at the ceiling or set the camera sensitivity to 0 the phone will not detect your presence even if you are nearby To update user detection settings 1 Tap gt Settings gt Basic gt Power Saving gt User Detection The User Detection screen displays User Detection 123 EN Lauren Gates Jack Jones Off Hours Sensitivity ANY aN Milton Stone LX Teresa Swift aN Won g a Customizing Your Phone 2 For the Office Hours Sensitivity field enter how sensitive you want the camera to be while you are in your office You can enter a number between 0 no sensitivity and 10 high sensitivity The default sensitivity is 7 If you set a sensitivity between 1 and 4 you will have to wave your hand at the camera to exit power saving mode As well power saving
89. ll to another extension or number Check that the display changes in response Choose a ring tone other than Silent See Updating the Ring Tone on page 2 22 Check with your system administrator to see when your phone will be registered Verify that you are using a line that is registered to use the appropriate protocol Do the following 1 Tap gt Status gt Lines 2 Select the line you used to make the call The following figure shows three registered lines and the protocol used for each line Line Select EJ Line 1 6565 SIP Registered Line 2 0616565 H 323 Registered Line 3 5104 SIP H 323 Registered Troubleshooting Your Phone Troubleshooting Display Issues Power is not correctly applied to Check that the display is illuminated Symptom There is no display The display is incorrect The display has bad contrast The display flickers The touch screen turns off too frequently The touch screen is always off when arrive at work The screen saver no longer displays the phone Outbound or inbound calling is unsuccessful A certain type of older fluorescent lighting causes the display to appear to flicker The phone s power saving settings are not set correctly The USB flash drive has been removed The Screen Saver setting has been disabled Make sure the LAN cable is inserted properly at the rear of the phone try unplugging and re
90. lls on Hold 3 24 Managing Conference Call Participants 08 3 24 Handling Video During Voice Conference Calls 3 27 Using Voice Conference Bridges 0 0 cee eee eee eee 3 27 Creating Virtual Room Multiparty Video Conferences 3 28 Creating Virtual Room with Polycom VVX Video Phone 3 29 Tansieming Cals ci ccuseetouaereecneames ie iE ages osn 3 34 F rwarding Calls eese cirer ds rerun gp Enega i EEEE ote 3 38 Online Call Forwardihg e eesiriegcere 08soeocadrretareeckeaveas 3 38 Phone based Call Forwarding 00 0 c eee ee eee 3 38 Enabling Do INOCDISUID cco steneeeetet eran tadas tiene oo e eee 3 43 Returning the Last Call 31 63 4084 eaces aea shades bmateenad keane 3 44 Usmo ME IGterCOU systers cou esse sesadee enters er ersegee saat 3 45 Using the AUC Atendan 445545445 sn sessie ias aaa aes a ee 4 3 45 Pati E EEEE TE PIERE TEE wa wae go aaa pF aee een 3 45 Using Call Queues Call Queue Users Only 00 3 45 CAURE OT a cece pis pe ee er eU Reena eee ence mma 3 46 Managing Speed Dial Keys 2c ssves2nssserondeenedrtsaseesees pes 3 46 Adding Speed Dial Keys i s s8stvehionteaws batae be roan s aoe 3 47 Updating Speed Dial Keys vc samt etianndinqasewenneeetanwes 3 48 Accessing VOICE IAN nue aoa he eo poceter S444 seta nesters ee E 3 49 Restarting Your PHONG 2 40125 9532545044 o5945 S565 koti Gneeieees 3 51 4 Troubleshooting You
91. mps above There are two ways to connect your phone to the network and a power source Your system administrator will advise you which method to use If your phone is already connected to the network and a power source go directly to Connecting the Handset and Handset Cord on page 1 8 You can use one of the following methods e Connecting the Phone Using a Power Over Ethernet Source e Connecting the Phone Using AC Power Getting Started with Your Phone Connecting the Phone Using a Power Over Ethernet Source Using the supplied network cable the phone can be powered from a Power over Ethernet PoE compliant switch or hub Power over Ethernet is the default connection for your phone The following figure shows how to connect the phone using a PoE source tia To connect the phone using a PoE source gt gt Plug the network cable between the LAN jack on the phone and an available power and data port on the in line power switch Note Getting Started with Your Phone Connecting the Phone Using AC Power To connect the phone using AC power you require the optional AC Power Kit containing a Power Adapter and Regional Power Cord The regional power cord is country specific The power cord shown below may differ from the one in your kit The following figure shows how to connect the phone using AC power To connect the phone usi
92. n arrow key and then use the Right or Left arrow key to toggle between Enabled or Disabled Getting Started with Your Phone Entering Data and Editing Fields You can enter data and edit fields in these two ways e Using a keyboard that displays on the touch screen e Using the dialpad keys on the phone console Using the Keyboard on the Touch Screen You can use the phone s keyboard to quickly update field information To use the keyboard on the touch screen to enter or edit data 1 To update a field tap the field The keyboard icon displays next to the screen title The following screen shows the keyboard icon next to the screen title Add To Directory Abc ascii een AG Lauren Gates jack Jones Last Name EN Milton Stone Contact EN Teresa Swift Speed Dial Index m EN Z Wong pen ko 4 Save Masave M Cancel Cancel Pom Latin _ a 2 Tap a The keyboard displays on the touch screen Getting Started with Your Phone The following figure shows the keyboard that displays on the touch screen when you update a directory entry Wednesday February 4 1 44PM f D t 1952 a a First Name EL ka Save abe Cancel Latin 3 Enter the information Do the following If you want to Then do this Enter uppercase A characters lf a keyboard with characters lowercase a characters or a l T combination of upperca
93. n your phone console to update field information To use the dialpad Keys to enter or edit data 1 Tap a field to select it 2 Enter the information Do the following If you want to Then do this Enter only numbers 1 Tap the abc soft key one or more times uppercase A characters to toggle between and select lowercase a characters or uppercase ABC soft key numerical titlecase Abc characters 123 soft key titlecase Abc soft key and lowercase abc soft key modes The mode you select displays in the screen title Press a dialpad key one or more times to enter the characters or number that display on the dialpad key For example If you re in ABC mode To enter A press 2 To enter B press 22 To enter C press 222 To enter 2 press 2222 If you re in 123 mode To enter 2 press 2 Enter special characters Tap the ABC Abc or 123 soft key so that you re in either ABC Abc or abc mode You can t access special characters when you re in 123 mode The mode you select displays in the screen title Press the 1 or 0 key on the dialpad one or more times Enter text in a a particular lap the Latin Katakana Unicode character encoding Cyrillic or ASCII soft key to select the encoding you want Press a dialpad key one or more times to enter the character you want Delete text you entered Use the Right or Left arrow key to position the cursor to
94. nd then update the speed dial index number The speed dial index number is automatically assigned to the next available index value If you want you can change the speed dial index value The speed dial index value can be any value between the next available number and a maximum value of 9999 Speed Dial Information 2 Jack Jones 1953 3 Milton Stone 1955 4 Teresa Swift 1954 Customizing Your Phone If you assign a speed dial index number that is already taken the message Speed dial index already exists displays Contacts with a speed dial index number can be automatically assigned to a Speed Dial Key for one touch dialing For more information see Managing Speed Dial Keys on page 3 46 Optional Tap the Label field and then enter a label for the contact You can enter a maximum of 32 symbols letters or numbers If you specify a label the label will be the first item that displays for the contact in the Contact Directory and on the Speed Dial Information screen before the contact s first and last names if specified The label will also display on the contact s Speed Dial Key In the following figure the label Manager has been assigned to Lauren Gates As a result Lauren Gates Speed Dial Key displays Manager instead of Lauren Gates Wednesday February4 1 30 PM ae i l j P L _ _______________ Lauren Gates SX Jack Jones EN Milton Stone
95. ndle one active call with 23 calls on hold or 24 calls on hold Your phone displays all active incoming and outgoing calls in a large window in the center of the screen Inactive calls calls on hold or incoming calls that you don t immediately answer for a particular Line Key display in a row above the soft keys the inactive call group The following figure shows one active and four calls on hold for Line Key 1952 N 0 32 gt LD j 1952 To Jack Jones EY Ni Lauren Gates aN Jack Jones Wednesday February 4 1 30 PM 1952 Milton Stone EN Teresa Swift wi Hold Jacklyn gt NL Z Wong 195 20 52 Hold Joan Smith 20 43 1559 20 35 Using the Basic Features of Your Phone To select a call on hold tap the call on hold New soft keys will display that apply to the selected call If there are more than three calls on hold tap or to view and select the additional calls on hold You can also press the Right arrow key or the Left arrow key to view and select a call on hold The touch screen only displays calls for one Line Key at one time The calls that currently display on the touch screen are associated with the Line Key that is ereen To display and access the calls on another Line Key tap that Line Key When you tap a Line Key the first call on hold in the inactive call group for that Line Key will automatically resume The number of calls as
96. ng AC power 1 Connect the network cable between the LAN jack on the phone and the LAN port on the wall or hub switch device port 2 Connect the DC plug on the power adapter to the 48V DC jack marked on the phone 3 Connect the regional power cord between the power adapter and the wall outlet Getting Started with Your Phone Connecting the Handset and Handset Cord Connect one end of the handset cord to the end of the handset and the other end of the cord to the Handset jack on the phone 48V DC LAN PC HEADSET HANDSET Connecting Optional Components we POLYCOM You can connect a headset USB flash drive headphones or computer to your phone This section describes e Connecting an Optional Headset e Connecting an Optional USB Flash Drive e Connecting Optional Headphones e Connecting an Optional Computer Connecting an Optional Headset For a list of supported headsets see Technical Bulletin 37477 SoundPoint IP Family and Polycom VVX 1500 Headset Compatibility List at http www polycom com support voice soundpoint_ip VolIP_Technical_Bulletins_p ub html Attach a headset to listen to phone audio through a headset rather than a handset or speakerphone You attach a headset to the Headset jack on the back of the phone Getting Started with Your Phone The following figure shows how to connect a headset to the Headset jack on the phone POLYCOM
97. not work your system administrator may have disabled the speakerphone on your phone Handle calls using a handset or headset instead If your system administrator disables the speakerphone on your phone Handsfree mode disabled appears on the touch screen after you press the SP PHONE key gt gt With the handset on hook do one of the following Tap the incoming call window that displays in the middle of the touch screen After 10 seconds the incoming call is placed in the inactive call group and you have to tap the Answer soft key to answer it Tap the Answer soft key Tap the Line Key with the status indicator that is flashing green SP PHONE Note Note Using the Basic Features of Your Phone To answer a call using the headset gt gt Do one of the following HEADSET or If Headset Memory Mode is activated tap the Line Key with the status indicator that is flashing green or tap the Answer soft key Answering When in Another Call If you have an active call and an incoming call arrives on the same or a different Line Key the following happens e A call waiting tone beeps A beep is the default call waiting tone Your system administrator can change the tone to another sound or make it silent e The status indicator on the Line Key indicator associated with the incoming call flashes green e The call counter for the Line Key associated with the incoming call increments
98. ns off e User Detection The sensitivity of the camera to detect motion so that the phone can enter power saving mode if it doesn t detect motion or exit power saving mode and display the idle screen if it detects motion Customizing Your Phone Updating Office Hours Update your office hours so the phone will know when you are in the office Your office hours determine when the phone applies certain timeouts and when the camera should be most sensitive at detecting your presence When you update your office hours you specify when you start and how long you work each day To update your office hours 1 Tap gt Settings gt Basic gt Power Saving gt Office Hours gt Start Hour The Start Hour screen displays Wednesday February4 1 30 PM Start Hour 123 S Tuesday Wednesday Thursday a8 M Mo Save Bee aN JackJones EN Milton Stone EN Teresa Swift A Z Wong s 2 Tap the day s of the week you want to update and then enter your start time s Enter a start time using the 24 hour clock You can enter a start time from 0 to 23 The default start time is 8 3 Tap the Save soft key Duration 123 Tuesday Wednesday Thursday Note Customizing Your Phone 4 Tap Duration The Duration screen displays aN Lauren Gates Jack Jones n s 5 Tap the day s of the week you want to update and then enter the number of hours you work f
99. o receive a call the call will connect to your headset automatically If you switch to the speakerphone or the handset you deactivate Headset Memory Mode calls no longer automatically go to your headset unless you choose this mode To have calls go to your headset again activate Headset Memory Mode by pressing twice Using Electronic Hookswitch POLYCOM For information on supported headsets to provide electronic hookswitch features to place answer and end calls see Technical Bulletin 37477 SoundPoint IP and Polycom VVX 1500 Headset Compatibility List at http www polycom com support voice soundpoint_ip VoIP_Technical_Bulletins_p ub html If you use a headset that supports electronic hookswitch you can place answer and end calls by pressing the hookswitch button on your headset For detailed information about how to use electronic hookswitch see Technical Bulletin 35150 Using an Electronic Hookswitch with SoundPoint IP and Polycom VVX 1500 Phones at http www polycom com support voice soundpoint_ip VoIP_Technical _Bulletins_pub html Updating the Background Picture Note Updating the background picture is an optional feature and may not be supported on your particular system For more information see your system administrator You can change the background picture that displays on your phone By default your screen displays a blue patterned background that is named Default Your system administrator
100. of time you specified You can configure the period of time that the phone is idle idle timeout before the touch screen turns off if the camera does not detect motion You can configure different idle timeouts for office hours and off hours evenings and weekends Customizing Your Phone During off hours the touch screen displays Off Hours Mode on the status bar Off Hours Mode Wednesday February4 7 30 PM Lauren Gates ER Jack Jones SX Milton Stone QI Teresa Swift EN Z Wong Ale New Call i Forward ei During power saving mode the LED on the top right of the phone slow blinks red to indicate that the phone has power and is ready to use but is in power saving mode Your phone will exit power saving mode if the camera detects motion or a phone event occurs for example an incoming call or message If a screen saver is enabled on your phone power saving mode will still occur For example if a screen saver is set up to display after the phone is idle for five minutes and power saving mode is set up to turn off the touch screen after the phone is idle for 15 minutes the touch screen will turn off 10 minutes after the screen saver starts if the camera doesn t detect motion The power saving settings you can update are e Office Hours When you start work and how long you are in the office each day e Timeouts The period of time the phone should be idle before the touch screen tur
101. om of the touch screen and the active call reappears in the window in the center of the touch screen To answer the incoming call tap the Line Key with the status indicator that is flashing green or tap the Hold soft key to place the active call on hold and then tap the Answer soft key Anyone on another phone configured to use the same shared line may take the call by tapping the Line Key associated with the held call represented by a flashing red status indicator Ending Calls To end a call gt gt Do one of the following Tap the End Call soft key Ifyou are in handset mode replace the handset PT Ifyou are in speakerphone mode press pwt Ifyou are in headset mode press et HEADSET Redialing Numbers Redial a number by pressing A call to your last placed call is attempted Using the Basic Features of Your Phone To redial a previously placed call 1 Do one of the following Tap gt Features gt Call Lists gt Placed Calls or From the idle screen press the Right arrow key The Placed Calls list displays Note You can also place a call from the Missed Calls and Received Calls lists To access the Missed Calls list press the Down arrow key To access the Received Calls list press the Left arrow key Wednesday February4 1 30 PM 1952 5 bay Placed Calls S Q pome El Jane Smith 1951 Lauren Gates E Jane Smith 1951 EN Y E
102. onal feature and may not be supported on your system For more information see your system administrator You may want to view your pictures like a slide show or just view one picture without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time This is the Picture Frame feature For more information see Displaying the Pictures that are on Your USB Flash Drive on page 2 14 You can set up a screen saver to display the pictures stored on a USB flash drive The screen saver will automatically start each time your phone is idle a certain amount of time You can stop the screen saver at any time and return to the idle screen by tapping the touch screen If your phone is idle again for a specified period of time the screen saver will start again To set up a screen saver of your pictures you need to set up certain screen saver settings place your pictures on a USB flash drive and attach the USB flash drive to the phone The phone can only display the screen saver when the USB flash drive is attached to the phone For a list of supported USB flash drives see Technical Bulletin 38084 Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones at http www polycom com support voice soundpoint_ip VoIP_Technical_Bulletins_p ub html For information on stopping and disabling a screen saver see Stopping and Disabling a Screen Saver on page 2 13 To set up a screen s
103. onents The following figure shows what displays on the touch screen 17 7 hr 11 47 AM Wednesday November 19 1952 F 1e N 0 32 1952 To Jack Jones ENI Lauren Gates ENI Jack Jones N ENI Milton Stone Aiga N 7 G EN AN Be A Terese Swi gi Bi Bi Hold James 5 Hold Joan Smith Hold Jacklyn gt R Z Wong 1954 ree 20 35 MESE 20 43 1955 20 52 Hoa Hold Mf raca End Call Wr Transfer Conference Video dE e Getting Started with Your Phone O ee e 1 Status bar The following icons can display Messages waiting 1 Fi Headphones attached 2 Active call Displays the active call During a video call the active window call window can display the near site or the far site 3 Inactive call Displays calls on hold as well as incoming calls that group are not immediately answered Soft keys Keys on the touch screen that you can tap to access phone functions The keys are automatically labeled to identify their context sensitive functions Main Menu key Opens the Main Menu Line Keys and See Line Key in this table Speed Dial Keys See Speed Dial Keys in this table Speed Dial Keys Use these keys to activate up to five speed dials that can be assigned to your phone Use a Speed Dial Key to quickly dial a contact Speed Dial Keys display Getting Started with Your Phone eg poe Line Key A Line Key can have one of the following status status indicator
104. or a particular day You can enter a duration of 0 to 12 hours per day The default duration is 10 hours per day for Monday to Friday and 0 hours per day for Saturday and Sunday 6 Tap the Save soft key Updating Timeouts You can update the period of time the phone will be idle before the touch screen turns off if the camera doesn t detect motion You can specify different timeouts for office hours Office Hours Idle Timeout and non office hours Off Hours Idle Timeout By default the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout You can also specify a separate timeout period that applies after you press a key or soft key on the phone User Input Idle Timeout You may choose to set a higher User Input Idle Timeout than the Office Hours and Off Hours Idle Timeouts so that when you are actively using the phone power saving mode wont initiate as often If you press a key or tap a soft key user input on your phone the idle timeout period that applies User Input Idle Timeout or Office Hours Off Hours Idle Timeout will be the timeout with the highest value Customizing Your Phone To update timeouts 1 Tap gt Settings gt Basic gt Power Saving gt Timeouts Timeouts 123 l JackJones Off Hours Idle Timeout J The Timeouts screen displays Wednesday February4 1 22 PM P 1 E fa un aN Lauren Gates Milton Stone User Input Idle T
105. p that Line Key When you tap a Line Key the first call on hold in the inactive call group for that Line Key will automatically resume Using the Basic Features of Your Phone Hosting Voice Conference Calls Note For multiparty video conference calls please review 8x8 Virtual Room User Guide at http sims 8x8 com GetDocument aspx docid 710595 You can create a voice conference with two other parties using the phone s local conference feature During a conference call your phone can exchange video with only one conference participant even if more than one participant can send video The participant with whom you exchange video depends on how you set up the conference You also have the option of choosing the participant with whom to exchange video see Managing Conference Call Participants on page 3 24 During a conference you have access to the conference management feature This feature allows you to manage each participant in the conference call You can mute hold and remove individual participants as well as choose the conference participant with whom to exchange video For more information see Managing Conference Call Participants on page 3 24 This section provides the following instructions e Setting Up Voice Conference Calls on page 3 20 e Holding and Resuming Voice Conference Calls on page 3 23 e Ending Conference Calls on page 3 24 e Splitting Conference Calls into Two Calls on Hold on page 3 24 e Managing Confer
106. phone is in the idle state press either or a Note Handset volume will return to a preset level after each call Headset and hands free speakerphone volume will be remembered after each call This configuration can be changed by 8x8 Support Using Call Lists Your phone maintains lists of missed received and placed calls Each list can hold up to 100 entries aN If you miss one or more calls the status bar will display an icon with a counter indicating the number of new missed calls you have To view information about the missed call s tap the icon on the touch screen or navigate see Viewing Call Lists on page 2 44 to your Missed Calls list After you view the missed calls the icon on the touch screen disappears The following figure shows the missed calls icon on the touch screen Wednesday February4 1 30 PM EN Lauren Gates Q EES ele EN Milton Stone eresa Swift aN Z Wong p wa ae ae New Call Forward E Customizing Your Phone Viewing Call Lists You can access any call list from the Call Lists menu or you can quickly access missed calls from the idle screen To view a call list gt gt Do one of the following e Tap am gt Features gt Call Lists gt Missed Calls Received Calls or Placed Calls or e From the idle screen use these shortcuts To view the received calls list press the Left arrow key To view the missed calls list
107. place the call after you enter a phone number tap the Send soft key or Enter the phone number tap the Dial soft key and then pick up the handset Placing Calls Using the Speakerphone Dialing Numbers Using the Speakerphone To dial a number using the speakerphone gt gt With the handset on hook do one of the following SP PHONE Tap the New Call soft key or the Line Key or press to obtain a dial tone Then enter the phone number Using the Basic Features of Your Phone Note Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits If your phone does not automatically place the call after you enter a phone number tap the Send soft key or Enter the phone number and then tap the Dial soft key or the i ai Line Key or press Dialing URLs or IP Addresses Using the Speakerphone To dial a URL or IP address using the speakerphone 1 Tap the New Call soft key or the Line Key or press 2 Tap the URL soft key 3 Enter the URL or IP address See Entering Data and Editing Fields on page 1 25 4 Tap the Send soft key Placing Calls Using the Headset Note To permanently enable your headset see Enabling Headset Memory Mode on page 2 7 Dialing Numbers Using the Headset To dial a number using the headset gt gt With the optional headset connected do one of the following Tap the New Call soft key or the Line Key to ob
108. r Phone sessssssssecseese 4l Troubleshooting Power and Startup Issues 0000044 4 2 Troubleshooting Dialpad Issues 0 00 0 4 2 Troubleshooting Access Issues 00 0 0 cece ccc cee eee 4 3 Troubleshooting Call Issues 0 0 0 eee eee 4 4 Troubleshooting Display Issues 0 0 cece eee ee 4 6 Troubleshooting Audio Issues 0 0 eee eee ee eee 4 7 Troubleshooting Video Issues 35 6 555 00 see eer die agene ane aatianeaes 4 7 Testne hone Dard Ware 405 26 sw po boosie see eon nese eaenes ee seeds 4 8 vi Contents Safety Notices 66665 6seeedeeeesoenceseucewas Safety Notices 1 End User License Agreement for Polycom Software Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom VVX 1500 phone The topics include Parts List on page 1 2 Setting Up the Phone on page 1 3 Features of the Phone on page 1 14 Before You Use the Phone on page 1 18 Cleaning the Touch Screen on page 1 29 To customize your phone see Customizing Your Phone on page 2 1 To read about the phone s basic features see Using the Basic Features of Your Phone on page 3 1 If you require additional information or assistance with your new phone contact your system administrator Getting Started with Your Phone Parts List The following components are included in your Polycom VVX 1500 phone
109. r safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 80 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s installation operation or maintenance instructions e Unauthorized product modification or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or e Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLAC
110. raghysrcaes 1 5 Connecting Network and Power Sources 0000000000 eee 1 5 Connecting the Handset and Handset Cord 1 8 Connecting Optional Components 0 0 0 0 cece eee eee 1 8 Adjus ng WIC DEE canoe catwiaereeoude Heaven gestabeses ted 1 12 Adjusune TAS CAMELS seres eresse eae 8 6 as p54 ae oe es 1 13 Features OF the PRONG 4cess4 eee teeedaeet Eo ENa EEE oes E AEA 1 14 betore You Use the PHONE x4 43 04 See yn teria Eia Eana EAS 1 18 Touch Screen Components cesrriessristiritiieseia senda cece 1 18 PRONE o he ee ee ee ee ee ee ee ee eer ee 1 21 Navigating Menus Lists and Fields 0 000 1 22 Entering Data and Editing Fields 0 0 00 000 1 25 Tips for When You re in Video Calls 00 000 c eae 1 29 Cleaning the Ouch Screens i 255030s5este0es5h4 590g A bees 1 29 2 Customizing Your Phone cece cccccccccceee a Configuring Basic SetUneS 6 x scvdeteetetoacotetieteetonves sone tes 2 2 Changing he Lanp Ud Ue 5 cehaneacaadatases teennte manda aa 2 3 Changing the Appearance of Time and Date 2 3 Enabling Headset Memory Mode 0 e eee eee eae 2 7 Using Electronic Hookswitch 0 0 0 e ee eee eee 2 8 Updating the Background Picture 00 00 0 0 00 e 2 8 Seting Up a Screen SAVE ssrrssinps sitia aiei aSa ek eek wees 2 10 Stopping and Disabling a Screen Saver 00 000 e eee 2
111. red incoming calls to Tap the Forward After Rings field and then enter how many rings to wait before forwarding the call one ring is approximately six seconds A value of 2 is recommended Ifyou selected Busy enter a number to forward all future incoming calls to when you are already in another call You can also enter the URL or IP address For more information on using a URL or IP address see Placing Calls on page 3 7 4 Tap the Enable soft key to confirm call forwarding If you chose to always forward calls the Line Key displays the forwarding icon to indicate that the Always forwarding type is enabled If you enabled the Busy or No Answer forwarding type the Line Key icon does not change Using the Basic Features of Your Phone The following figure shows Line 1952 with the Always forwarding type enabled Wednesday February4 1 44 PM 1952 aN Lauren Gates EN Ele a elt at Milton Stone aN Teresa Swift aN New Call Forward ea Ba W a a w j C To disable call forwarding 1 Do one of the following Tap gt Features gt Forward or From the idle screen tap the Forward soft key Using the Basic Features of Your Phone If your phone is set up with a single line The Forwarding Type Select screen displays Wednesday February4 1 44 PM 1952 Forwarding Type Select EN Lauren Gates Jack jones No Answer Disabled NV _
112. reen looks like during a video call when the setting is disabled Wednesday February 4 1 30 PM 1952 0 31 a NV Lauren Gates ENI Jack Jones To Jack Jones B O y ENI Milton Stone u Teresa Swift Z Wong The following figure shows what the touch screen looks like when the far site has disabled the setting Wednesday February4 1 30 PM TYE ao a sfl To Jack Jones Lauren Gates 1454 Pres Jack Jones _ Milton Stone C 8 8 h Teresa Swift Ni Z Wong a End cat Transfer Transfer al Conference Conference P Video Video Customizing Your Phone To enable or disable this setting tap the Auto Start Video Tx field s highlighted box From the drop down list tap Enabled or Disabled The default setting is Enabled Note If you disable this setting you can still transmit video on a call by call basis To transmit video during a specific call see Handling Video Calls on page 3 3 However your phone will not automatically transmit video at the start of the next call unless you enable the setting beforehand If you enable or disable this setting the change will affect the next call not the current call Auto Video Full Screen This setting automatically enables your phone to display far site video on the full screen when you answer a call from a video endpoint When you disable this setting far site vi
113. replacement or refund of the purchase price paid at Polycom s option TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF THIS SOFTWARE PRODUCT POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD 7 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFOR
114. return to the idle screen Adding Contacts from Call Lists You can save call information from a call list to your local Contact Directory The contact s first and last names if available and contact number are saved To add a contact to the local Contact Directory from a call list 1 Doone of the following To selecta call list tap gt Features gt Call Lists gt Missed Calls Received Calls or Placed Calls Or From the idle screen press the Left arrow key the Down arrow key or the Right arrow key to quickly view a call list Customizing Your Phone 2 Ifthe call with the call information you want to save is not already highlighted tap the call 3 To save the caller to your Contact Directory tap the Save soft key The message Saved displays If the contact already exists in your Contact Directory Contact already exists displays 4 Tap to return to the idle screen k Note You may want to go to the Contact Directory to see if the contact was saved correctly and to add any missing contact information To view your Contact Directory see Managing Contacts on page 2 46 To update missing contact information see Adding Contacts Manually step 3 on page 2 48 Searching for Contacts You can search for contacts in your local Contact Directory or in a Corporate Directory Searching for Contacts in Your Local Contact Directory Search for a contact by scrolling through the director
115. right laws and international copyright treaties as well as other intellectual property laws and treaties The Software Product is licensed not sold to you and its use is subject to the terms of this Agreement 1 GRANT OF LICENSE Subject to the terms of this Agreement Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product the Product You may use the Software Product only in connection with the use of the Product You are not permitted to lease rent distribute or sublicense the Software Product or to use the Software Product in a time sharing arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software Product source code Except as provided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation The Software Product is licensed as a single product Its component parts may not be separated for use on more than one Product 2 2 Back
116. s described in the Polycom provided materials Any supplemental software code provided to you as part of the Support Services is considered part of the Software Product and is subject to the terms and conditions of this Agreement With respect to technical information you provide to Polycom as part of the Support Services Polycom may use such information for its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally identifies you 4 TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement In such event you must destroy all copies of the Software Product and all of its component parts You may terminate this Agreement at any time by destroying the Software Product and all of its component parts 5 UPGRADES If the Software Product is labeled as an upgrade you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product A Software Product labeled as an upgrade replaces and or supplements the software that formed the basis for your eligibility for the upgrade You may use the resulting upgraded Software Product only in accordance with the terms of this Agreement If the Software Product is an upgrade of a component of package of software programs that you licensed as a single
117. s on page 2 26 If you stop or disable video will display next to near site video The following figure shows what the touch screen looks like when you stop or disable video Wednesday February 4 1 30 PM 4 1952 Es To a HD 1952 EN Lauren Gates BN Jack Jones To Jack Jones elec Milton Stone NX Teresa Swift S Z Wong E iu a_i 5 i Start Video f Full Screen Swap Back ey Note Customizing Your Phone The following figure shows what the touch screen looks like when the far site stops or disables video Wednesday February4 1 30 PM EN Lauren Gates EN Jack Jones To Jack Jones WEES EN Milton Stone EN Teresa Swift EN Wong p End Call Transfer Conference Video E Your system administrator can configure your phone so that your phone cannot transmit and receive video at all even on a call by call basis Updating Video Settings Note When you adjust video settings the changes will affect the next call Video settings allow you to update Video Call Settings to enable or disable near site video at the start of all calls and to choose to display incoming video calls on the full screen or in the window in the center of the touch screen See Updating Video Call Settings on page 2 27 Video Screen Mode to change the way video appears in the window in the center of the screen and on the full screen See Updating the
118. screen Do one of the following e Press Return to the previous menu Tap the Back soft key or press the Left arrow key Scroll through menu items Or press an arrow key Scroll through lists or fields To scroll item by item do one of the following e Tap or e Press the Up or Down arrow key To Page Down or Page Up when lists appear on more than one page do one of the following vA Press the key to Page Up or the key to Page Down Scroll through values for a Tap the field s highlighted grey box From the field drop down list tap one of the scroll arrows to go to the top or bottom of the list Getting Started with Your Phone If you want to Then do this Select a menu item Do one of the following Tap the menu item Use an arrow key to scroll to the menu item and then tap the Select soft key Press the dialpad key that corresponds to the item in a numbered menu list For example if an item has a number next to it press the corresponding number on the dialpad Select a field Do one of the following e Tap the field e Scroll to the field using the Up or Down arrow key Select a soft key Tap the soft key View additional soft keys Tap the More soft key Enable or disable fields Do one of the following e Tap the field name and then tap the field s highlighted box From the drop down list tap Enabled or Disabled Scroll to a field using the Up or Dow
119. se and does not display tap pkg lowercase characters on the keyboard Tap the abc ABC 123 or Abc soft keys to toggle between lowercase uppercase numerical and titlecase modes Using the keyboard on the touch screen tap the letter s you want You can also tap or to toggle between entering characters in uppercase mode or lowercase mode Getting Started with Your Phone If you want to Then do this Enter numbers Enter special characters Enter text in a particular character encoding Delete data you entered Delete an entire field of data 4 To confirm the updates tap If a keyboard with numbers does not display tap amp 123 Using the keyboard on the touch screen tap the number s you want You can also tap the abc ABC 123 or Abc soft keys to toggle between lowercase uppercase numerical and titlecase modes If a keyboard with special characters does not display tap 8123 Using the keyboard on the touch screen tap the special character s you want Tap the Latin Katakana Unicode Cyrillic or ASCII soft key to select the encoding you want The touch screen s keyboard changes to display the encoding you chose Using the keyboard on the touch screen tap the character s you want Double tap the field of data so that the data is highlighted Then tap Getting Started with Your Phone Using the Dialpad Keys on the Phone Console You can use the keys o
120. sh Drive on page 2 14 Connecting Optional Headphones Attach headphones to your phone to listen to phone audio or recorded calls You attach the headphones to the 3 5mm connector on the side of your phone located behind a door you flip down The connector is an unamplified line out connector only Getting Started with Your Phone The following figure shows the 3 5mm connector on the side of your phone pg When you attach headphones to your phone the message Auxiliary output T active displays The headphone icon displays on the status bar on the touch screen When you remove the headphones the message Auxiliary output inactive displays Connecting an Optional Computer You can connect a computer to your phone You may want to connect a computer for example if you only have one LAN port and you want to connect your computer to the network through the phone To connect a computer to the phone you need the optional Computer Cable and a ferrite clamp included in the phone package Attach the ferrite clamp to the Computer Cable before you attach the cable to your phone see Attaching Ferrite Clamps on page 1 5 You attach a computer to the PC connector on the back of the phone Getting Started with Your Phone The following figure shows how to connect a computer to the PC connector on the phone IERT J N 48V DC LAN PC HEADSETN NDSET atalino
121. sociated with a Line Key is indicated by a counter Hb on the Line Key A Line Key will either be green or blue e Green Indicates that the Line Key has an active call or an incoming call A green Line Key is associated with the calls that currently display on the touch screen active or inactive e Blue Indicates that the Line Key doesn t have an active call or has an incoming call that has been minimized and placed in the inactive call group The calls associated with a blue Line Key do not currently display on the touch screen Line Keys also have a status indicator a vertical bar on the far right of the Line Key eel The status indicator can be e Solid green A dial tone is available dialing is in progress or a call is active e Flashing green An incoming call e Solid red A remote shared line is active e Flashing red A call one or more is on hold Handling Video Calls Note Your phone can exchange video with a video endpoint other than a Polycom VVX 1500 phone For a list of compatible endpoints see your system administrator Your phone displays video in two windows a small picture in picture PIP window located on the top right of the screen and a larger window centered in the middle of the touch screen By default the near site displays in the PIP Using the Basic Features of Your Phone and the far site displays in the window in the center of the touch screen Information about th
122. soft key If the message No pictures found displays after you tap the Save soft key there are no pictures in the folder you specified or in the root directory if you did not enter a folder name Go back and make sure the information you entered is correct Screen Saver Customizing Your Phone 6 Tap to return to the idle screen 7 From the idle screen tap gt Settings gt Basic gt Preferences gt Screen Saver The Screen Saver screen displays 16 7 hr Wednesday February4 1 30 PM EN Lauren Gates EN Jack Jones Wait Time min call aia i ay Save A EN Milton Stone EN Teresa Swift EN Z Wong mam 8 Do the following Tap the Screen Saver field s highlighted box From the drop down list tap Enabled to enable a screen saver Tap the Wait Time field and then enter the number of minutes the phone should wait after no activity before displaying the screen saver You can enter a minimum of 1 minute and a maximum of 9999 minutes The default is 15 minutes 9 Tap the Save soft key 10 Tap to return to the idle screen After the number of minutes you specified in the Wait Time field your phone will display the screen saver You can stop the screen saver at any time by tapping the touch screen but the screen saver will re start if your phone is idle again Customizing Your Phone Stopping and Disabling a Screen Saver You can stop a screen saver at any time
123. splay your pictures as thumbnails one by one like a slide show or display just one picture When you decide to stop viewing your pictures the idle screen displays and your pictures will not display again until you choose to display them unless a screen saver is set up or you enable a screen saver Before you can display your pictures confirm the following e Your pictures are on the USB flash drive and the USB flash drive is attached to your phone e You have specified the folder the pictures are in on your USB flash drive For information on how to place pictures on a USB flash drive connect the USB flash drive to your phone and specify a folder see Setting Up a Screen Saver on page 2 10 To display the pictures on your USB flash drive gt gt Do one of the following From the idle screen tap a gt Picture Frame or Tap gt Features gt Removable Storage Media gt Picture Frame Your pictures will display one by one like a slide show Six keys display beneath your pictures The following figure shows a picture that is stored on a USB flash drive and the six keys that display so you can display the pictures on your USB flash drive as thumbnails one by one or one picture only Customizing Your Phone The sixth key Ox allows you to set the picture as the background image for your phone see Setting One of Your Own Pictures as the Background Picture on page 2 16 p am bel t
124. tain a dial tone Then press and then enter the phone number HEADSET Note Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits If your phone does not automatically place the call after you enter a phone number tap the Send soft key or Enter the phone number tap the Dial soft key and then press HEADSET s Using the Basic Features of Your Phone Dialing URLs or IP Addresses Using the Headset To dial a URL or IP address using the headset 1 Tap the New Call soft key or the Line Key to obtain a dial tone i 2 Press FA 3 Tap the URL soft key 4 Enter the URL or IP address See Entering Data and Editing Fields on page 1 25 5 Tap the Send soft key Placing Calls Using Speed Dial Note A contact may not have a speed dial number To find out what a contact s speed dial index number is or to assign or update a speed dial index number see Updating Contacts in Your Local Contact Directory on page 2 54 You can quickly speed dial a contact by doing one of the following e Tapping the contact s Speed Dial Key Not all contacts have a Speed Dial Key For information on Speed Dial Keys see Managing Speed Dial Keys on page 3 46 e Accessing the Speed Dial Information screen To place a call to a contact using speed dial gt gt Do one of the following Tap the contact s Speed Dial Key Using the Basic Features of Your
125. ted with Your Phone To adjust the stand 1 With the back of the phone and the stand facing you push the button protruding from the side of the phone When you push the button the stand unlocks and can move 2 Lift the stand until it touches the back of the phone the position labeled MIN and then release the button to lock the stand in place This is the lowest and most stable position for your phone There are four more upright positions for your phone Starting with the stand in its lowest position push the button slowly move the stand forward and then release the button to lock the stand in the next position Do not force the stand to move past the MAX position or your phone will be unstable Note If you need to store or ship your phone you can move the stand past the MAX position so that the stand lies toward the front of the phone Getting Started with Your Phone Attaching Ferrite Clamps Your phone package includes two ferrite clamps You must attach a ferrite clamp to the network cable and to the computer cable if you are connecting a computer to your phone before you attach the cables to your phone To attach a ferrite clamp to the network cable or PC cable gt gt Clamp a ferrite clamp around the cable Connecting Network and Power Sources Note Before you connect the network cable to your phone make sure you attach a ferrite clamp to the cable see Attaching Ferrite Cla
126. ules Phone based Call Forwarding Forwarding Calls Statically You can set up your phone to forward all calls to another number To forward all incoming calls to another party 1 Do one of the following Tap gt Features gt Forward or Using the Basic Features of Your Phone From the idle screen tap the Forward soft key If your phone is set up with a single line the Forwarding Type Select screen displays Wednesday February4 1 44 PM 1952 Forwarding Type Select H No Answer Disabled EN Jack Jones Q Milton Stone _ a Busy Disabled Teresa Swift mt Z Wong Wednesday February4 1 44 PM Line Select EN Lauren Gates Jack Jones Line2 1951 Disabled EN Milton Stone KN Teresa Swift QV Z Wong Select a Note Using the Basic Features of Your Phone Tap the line for which you want to forward calls The Forwarding Type Select screen displays 2 Tap the forwarding type you want The options are Always To forward all incoming calls No Answer To forward all unanswered incoming calls Busy To forward calls that arrive when you are already in a call 3 Do one of the following Ifyou selected Always enter a number to forward all future incoming calls to Ifyou selected No Answer do the following Inthe Contact field enter a number to forward all unanswe
127. up Except as expressly provided for under this Agreement you may not copy the Software Product except however you may keep one copy of the Software Product and if applicable one copy of any previous version for back up purposes only to be used in the event of failure of the original All copies of the Software Product must be marked with the proprietary notices provided on the original Software Product You may not reproduce the supporting documentation accompanying the Software Product 2 3 Modifications You may not modify translate or create derivative works of the Software Product 2 4 Proprietary Notices You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation 2 5 Software You may permanently transfer all of your rights under this Agreement provided you retain no copies you transfer all of the Software Product including all component parts the media any printed materials any upgrades this Agreement and if applicable the Certificate of Authenticity and any recipient agrees to the terms of this Agreement If the Software Product is an upgrade any transfer must include all prior versions of the Software Product However if the Software Product is marked Not for Resale or NFR you may not resell it or otherwise transfer it for value 2 6 Copyright All title and copyrights in and to the Software Product including but not limited to any images photograp
128. ur password then press Voicemail Password e Create a conference that expires in 2 weeks press 1 e Create a non expiring conference press 2 e Create a conference with a custom expiration date press 3 Delete Existing Conference Option 3 1 Enter your extension then press 2 Enter your password then press Voicemail Password 3 Enter the conference ID you want to delete then press Creating Virtual Room Multiparty Video Conferences With Virtual Office you can set up and manage virtual meetings through the VVX 1500 Phone To manage and run Virtual Room Multiparty Conferences 1 Tap gt Applications gt Virtual Room 2 Tap New Meeting 3 Set the parameters for the virtual meeting including the start and end time 4 Tap Submit To see your list of scheduled Virtual Room meetings tap My Meetings You can invite participants and setup options for and manage your virtual meetings through your Virtual Office Online dashboard at http virtualoffice 8x8 com For detail instructions please refer to 8x8 Virtual Room documentation at http www 8x8 com Support BusinessSupport Documentation aspx Using the Basic Features of Your Phone Creating Virtual Room with Polycom VVX Video Phone Reserving a Virtual Room from the VVX 1500 is simple and you will receive an email confirmation immediately To invite other Polycom VVX or HDX Virtual Room participants simply forward your email to the other users as
129. ur system administrator Troubleshooting Call Issues Troubleshooting Your Phone There is no dial tone Power is not correctly applied to the phone Dial tone is not present on one of the audio paths Check that the display is illuminated Make sure the LAN cable is inserted properly at the rear of the phone try unplugging and re inserting the cable If using Power over Ethernet PoE have your system administrator check that the switch is supplying power to the phone Switch between Handset Headset if present or Speakerphone modes to see if the dial tone is present on other paths If the dial tone exists on another path connect a different handset or headset to isolate the problem Symptom The phone does not ring Service Unavailable appears on the graphic display You cannot place a call Troubleshooting Your Phone Ring volume is low Outbound or inbound calling is unsuccessful The phone has a Silent ring tone The user tapped the New Call soft key dialed a number with the handset on hook or attempted to make a call from the contact directory when the phone was not registered The call was placed using the incorrect protocol While the phone is idle adjust the ringing level by pressing or a Place a call to the phone under investigation Check that the display indicates incoming call information Lift the handset Ensure the dial tone is present and place a ca
130. ures while you wipe the glass While the touch screen is disabled all soft keys are disabled You can enable the touch screen again by pressing any key on the phone console To answer a call while the touch screen is disabled pick up the handset Or to use the speakerphone press 9 and then tap the Answer soft key SP PHONE Getting Started with Your Phone To clean the touch screen 1 Tap gt Settings gt Basic gt Screen Clean The screen is disabled The message Touch screen is disabled Press any key to exit displays Wipe the glass with a clean lint free cloth To enable the touch screen again press any key on the phone console Customizing Your Phone You can customize your Polycom VVX 1500 phone by adjusting certain settings such as how the time and date display and the ring type you use for incoming calls You can also customize your phone s directory specify how to handle calls from contacts change the background image that displays or enable a screen saver This chapter provides basic operating instructions for customizing your phone The topics include Configuring Basic Settings on page 2 2 Muting the Microphone on page 2 42 Adjusting the Volume on page 2 43 Using Call Lists on page 2 43 Managing Contacts on page 2 46 Managing Incoming Calls on page 2 58 To read about the phone s basic features see Using the Basic Features of Your Phone on page 3 1 If you require additiona
131. x8 Virtual Office O 8x8 Inc New Meeting _ Subject Executive Video Conference Video Bridge Meeting Room Low Def Low Def Tue 7 12 2011 05 00PM High Defl _ End Tue 7 12 2011 06 00PM Submit Selecting Video Bridge creates a Virtual Room video conference Selecting Audio Bridge creates a Virtual Meeting for an audio Virtual Room Video Bridge Meeting Room Low Def 7 Video Bridge _ Audio Bridge Note Using the Basic Features of Your Phone 9 Select the date time and duration of the meeting Room availability is automatically checked on the Virtual Room calendar Select the Return key and your meeting is scheduled gt 8x8 Virtual Office Virtual Room July 2011 Tue Wied Thu I 0 y 12 13 14 19 20 21 26 27 28 los 20 PM Por fe Me You have successfully scheduled a Virtual Room meeting as shown below Virtual Rooms reserved from the Polycom VVX 1500 reference the same calendar as reservations made using Virtual Office Pro You can reserve a Virtual Room from either interface gt 8x8 Virtual Office Virtual Room ic Sh a 1 gt 05 20PM os sopm Executive Video Conference v E My Meetings New Meeting Transferring Calls Using the Basic Features of Your Phone A call can be transferred in one of three ways Consultative The party to whom you want to transfer the call answers their phone before you transfer the call or hang up You c
132. y or entering specific search criteria Customizing Your Phone To search for a contact in the local Contact Directory 1 Tap gt Features gt Contact Directory The Directory screen displays Wednesday February 4 1 44 PM Fo 1952 f Palle Directory R 1952 EN Lauren Gates aan EN Jack Jones Jack Jones 1953 J EN Milton Stone Milton Stone 1955 aN Teresa Swift A Teresa Swift 1954 Y rl aN Z Wong A ae eorr ro Ps ee 2 Tap the Search soft key Then enter the first few characters of the contact s first or last name and then tap the Search soft key again The screen displays a list of successful matches 3 i to return to the idle screen Searching for Contacts in a Corporate Directory To search for a contact in the Corporate Directory 1 Tap gt Applications gt Directory Search The Corporate Directory search screen displays 2 Input name extension or other data into the search field then select Search 3 Select the matching entry to speed dial the user a 4 Tap Hi to return to the idle screen Le Customizing Your Phone Updating Contacts in Your Local Contact Directory You can update contact information for contacts in your local Contact Directory You cannot update information for contacts in your Corporate Directory To update a contact in your local Contact Directory 1 Tap gt Features gt Cont
133. y a flashing green status indicator on the Line Key while you are already in a call the incoming call will be automatically answered if you end the current call or place it on hold To enable your phone to automatically answer calls 1 Tap gt Settings gt Basic gt Preferences gt Auto Answer The Auto Answer screen displays Wednesday February4 1 30 PM 1952 Auto Answer aN Lauren Gates Auto Answer H 323 Calls aN Jack Jones l Milton Stone Microphone Mute l Teresa Swift Video Mute EN EN Z Wong Save S ana as 2 Do the following Toenable your phone to automatically answer SIP calls tap Auto Answer SIP Calls and then tap the field s highlighted grey box From the drop down list tap Yes The default setting is No To mute the microphone for all auto answered calls so that the incoming caller cannot hear you tap Microphone Mute and then tap the field s highlighted grey box From the drop down list tap Yes The default setting is Yes Customizing Your Phone To mute the video when video calls are auto answered so that the incoming caller cannot see you tap Video Mute and then tap the field s highlighted grey box From the drop down list tap Yes The default setting is No 3 Tap the Save soft key 4 Tap Pe to return to the idle screen Setting the Call Rate for Video Calls Note Your system administrator can set a maximum
134. y cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment a tous les r glements nationaux applicable au filage lectrique When using Power over Ethernet PoE the equipment is to be connected only to PoE networks without connections to the outside plant Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always
135. y value between the next available number and a maximum value of 9999 If you assign a speed dial index number that is already taken the message Speed dial index already exists displays y Polycom recommends that you assign speed dial index values consecutively For example if you assign the third position to the speed dial index value 2 assign POLYCOM the fourth position to the speed dial index value 3 4 Tap the Save soft key P k 5 Tap to return to the idle screen Using the Basic Features of Your Phone Updating Speed Dial Keys Update a Speed Dial Key to remove or re order the Speed Dial Keys on your phone You update a Speed Dial Key by updating a contact s speed dial index number If you delete a speed dial index number for a contact the contact s Speed Dial Key is replaced by the contact who has the closest speed dial index number To update a speed dial index for an existing contact 1 2 Tap gt Features gt Contact Directory Tap the contact whose speed dial index you want to update and then tap the Edit soft key The Edit Contact screen displays Wednesday February 4 1 47 PM Edit Contact Abclascii p a EAEE Contact Speed Dial Index A Lauren Gates Ele a lela Milton Stone 1955 S7 Y o Teresa SW jift 3 QZ wong Z Wong A m 3 i Save f abc Cancel Latin Tap the
136. you can access certain menus on your phone that test your phone hardware For more information see Testing Phone Hardware on page 4 8 If you require additional assistance contact your system administrator Troubleshooting Your Phone Troubleshooting Power and Startup Issues There are power issues The phone has no power Verify that no lights appear on the phone when it is powered up Check if the phone is properly plugged into a functional AC outlet if applicable Make sure that the phone isn t plugged into a plug controlled by a light switch that is off If the phone is plugged into a power strip try plugging it directly into a wall outlet instead Try the phone in another room where the electricity is known to be working on a particular outlet Troubleshooting Dialpad Issues The dialpad does not work The dialpad on the phone does Check for a response from other not respond feature keys Place a call to the phone from a known working telephone Check for display updates Check if the LAN port is active or inactive Tap gt Status gt Network gt Ethernet From the Ethernet page scroll to LAN port and verify that it is active Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port connected to the telephone is operational if not accessible contact your system administrator Note Before restarting your phone contact your system administrator

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