Viola Cloud M2M Pilot Kit User Manual, V1.2
Contents
1. C UsersNuser gt ping 9 0 8 Pinging 8 8 8 with 32 bytes of data Reply from 8 8 8 8 bytes 32 time 17 ms TTL 56 Reply from 8 8 8 8 bytes 32 time 18ms TTL 58 mReply from 8 8 8 8 bytes 32 time 18ms TTL 56 Reply from 8 8 9 8 bytes 32 time 19 ms TTL 56 Ping statistics for 8 9 8 8 Packets Sent 4 Received 4 Lost z loss gt Approximate round trip times in milli seconds Minimum 1 ms Maximum 19ms Average 18ms C Users user gt ping 9 Pinging with 32 bytes of data Request timed out Request timed out Request timed out Request timed out Ping statistics for 9 9 Packets Sent 4 Received Lost 4 106 loss C USEFSNUSEF pe e The round trip times for GPRS 3G LTE over VPN tunnel are varying typically the GPRS being from 1000 ms to 2000 ms 3G around 1000 ms and LTE is considerably faster e However if your PC is also connected via GPRS be aware that the round trip times may be longer 8 5 Application e Try connecting and sending the read or control messages to the remote device Is the sending successful 2013 Viola Systems Lid 22 26 Document version 1 2 Technical Document TD 12 3 1 2 Viola Cloud M2M Pilot Kit User Manual 9 Configuring Arctics in fixed IP mode Once the 2G Arctic is switched over from connecting via DHCP to connecting via cellular network it can be connected via local LAN IP address 10 20 1 1 pilot1 or 10 20 2 1 pilot2. Run in 640 x 480 screen resolution Disable visual themes Disable desktop composition Disable display scaling on high DPI settings Privilege Level Run this program as an administrato Click to enter a tick mark Change settings for al users 2013 Viola Systems Ltd 19 26 Document version 1 2 Technical Document TD 12 3 1 2 sy stems Viola Cloud M2M Pilot Kit User Manual Place a tick to the checkbox Run this program as an administrator and press OK button Again click Windows start button Windows logo click All programs and scroll down to OpenVPN then click the OpenVPN text and click OpenVPN GUI If asked allow changes to be made to computer 2 Now the OpenVPN client is started but it hasn t established a VPN tunnel yet You can see the OpenVPN icon in the notification area of Windows taskbar 15 36 8 11 2012 OpenVPN GUI icon 3 When the OpenVPN is running the OpenVPN GUI icon is seen either directly in the taskbar or by clicking Show hidden icons button triangle shaped button in the picture above You can customize the visibility of the OpenVPN GUI icon see Windows help for selecting which icons and notifications appear on the taskbar 4 Click the OpenVPN GUI icon with right mouse button A context menu opens Note For this step you need to have an active internet connection in the PC Connect Disconnect Show Status View Log EHu om a il Edit Config
3. 2013 Viola Systems Lid 5 26 Document version 1 2 Technical Document TD 12 3 1 2 systems Viola Cloud M2M Pilot Kit User Manual 3 Deployment el a I decal ee oa a The deployment consists of the following high level tasks 7 Ji Install and Verify Cloud There are some settings in Arctics that are needed for taking the system into use Taking the Viola Cloud M2M Pilot Kit into use consist of the following steps Connecting cables Viola Cloud M2M Gateway login Verifying the initial connection Configuring Arctics in DCHP client mode Configuring cellular settings Inserting SIM card Installing the OpenVPN client to a PC Configuring OpenVPN Using OpenVPN 10 Configuring the monitoring application 11 Testing the solution 3 1 Connecting cables The necessary cables and power supplies i e accessory kits are supplied with the Arctics The Arctics depending on the model have the following connectors e DCin 12 30 volts DC positive pin on the left e Shared console RS1 9 pin sub D male connector 2G model or separate RS1 port and Cisco type RJ 45 serial console port 3G LTE models e Dedicated configurable RS 232 422 485 port RS1 or RS2 depending on the model e LAN Ethernet connector 2G model 3 switched LAN ports 1 WAN port 3G LTE model e Antenna connector type FME male in Arctic female in antenna antenna connector 2013 Viola Systems Ltd 6 26 Document version 1 2 Technical Docu
4. Networking Sharing Connect using Ky Intel R 82579LM Gigabit Network Connection This connection uses the following items fea Client for Microsoft Networks v E VirtualBox Bridged Networking Driver M J QoS Packet Scheduler O 8 File and Printer Sharing for Microsoft Network Internet Protocol Version 6 TCP IP v6 nternet Protocol Version 4 TCP IP v4 Double click the TCP Pv4 Link Layer Topology Discovery Mapper 8 iM Link Layer Topology Discovery Responder Install Uninstall Properties Description Allows your computer to access resources on a Microsoft network i canal 2013 Viola Systems Ltd 23 26 Document version 1 2 Technical Document TD 12 3 1 2 sy stems Viola Cloud M2M Pilot Kit User Manual 4 The settings window will open Click the Use the following IP address radio button to set the IP address manually Internet Protocol Version 4 TCP 1Pv4 Properties General L You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the Following IP address IP address Subnet mask Enter IP address and subnet mask Default gateway 7 Obtain DNS server address automatically Use the Following DNS server addresses Preferred DNS server Alternate DNS serve
5. System Network Firewall Services Applications Tools Status z Login successfu Welcome screens of 1 2G Arctic 2 3G or LTE Arctic 3 You can now perform needed actions in Arctics Web Ul 10 Troubleshooting If you re encountering problems with some area of Viola Cloud M2M Pilot Kit functionality perform the troubleshooting steps as described in the next sub chapters 10 1 Arctic local Ethernet If the Ethernet LED is not lit when the cable is connected check the following e Is the Arctic still in DHCP mode 2G Arctic e Verify that you re using LAN Ethernet port 3G Arctic e The cable is type of CAT5 e Ethernet unshielded twisted pair preferred e The cable is a direct cable between RTU and Arctic e The cable is cross connected between a PC and Arctic or MDI X is supported by PC e Try placing a simple switch between Arctic and problematic device e With PC try setting Auto negotiation off and manually selecting 100 Mbit s full duplex 10 2 Cellular data connection If the cellular packet data connection is not established check the following e The SIM card has an enabled data plan and it is proven active with e g a cellular phone e Verify the Access Point Name username and password If unsure ask from the cellular operator or search worldwide APN list from internet e Try dummy names in APN username and password if the cellula
6. We are running on a 64 bit system Output folder C Program Files x86 Open PNi bin Extract tapinstall exe 100 Output folder C Program Files x86 OpenVPNi driver Extract OemWin2Zk inf 100 Extract tapO901 sys 100 Extract tap0901 cat 100 Cancel Would you like to install this device software Name TAP Win32 Provider V9 Network adapters Ls Publisher OpenVPN Technologies Inc Always trust software from OpenVPN Don t Install Technologies Inc ee You should only install driver software from publishers you trust How can I decide which device software is safe to install The Windows may warn about installing a device driver with the following details Name TAP Win32 Provider v9 Network adapters Publisher OpenVPN Technologies Inc You can Safely let the OpenVPN install a device driver click Install button 9 Once the installation completes you will see the following windows Installation Complete PEN Setup was completed successfully Completing the OpenVPN 2 2 2 Setup Wizard Completed le Create shortcut C ProgramData Microsoft Windows Start Menu Programs OpenyP Create shortcut C Users Public Desktop Open PN GUT Ink Create shortcut C ProgramData Microsoft Windows Start Menu Programs OpenyP Create shortcut C ProgramData Microsoft Windows Start Menu Programs OpenyP Create shortcut C ProgramData Microsoft Windows Start Menu Programs Op
7. Change Password Proxy Settings About ig 16 11 8 11 2012 Click Connect for establishing a VPN tunnel to the OpenVPN server Viola Cloud M2M Gateway You will momentarily see the connection screen similar to as picture below which disappears once the connection is established a ib OpenVPN Connection Current State Connecting Thu Nov 08 16 48 21 2012 OpenVPN 2 2 2 Win32 MSYC SSL L202 PKCS11 built on Dec 15 2011 Thu Nov 08 16 48 21 2012 WARNING No server certificate verification method has been enabled See http Thu Nov 08 16 48 21 2012 NOTE Open PN 2 1 requires script security 2 or higher to call user defined script Thu Nov 08 16 48 36 2012 WARNING this configuration may cache passwords in memory use the auth noc Thu Noy 08 16 48 36 2012 LZ0 compression initialized Thu Noy 08 16 48 36 2012 UDP v4 link local undef Thu Noy 08 16 48 36 2012 UDP v4 link remote Thu Nov 08 16 48 41 2012 openvpnserver Peer Connection Initiated with Thu Nov 08 16 48 44 2012 TAP WIN32 device TAP opened Global 3D 937166 E63E 4CF9 4D31 B1 75 Thu Nov 08 16 48 44 2012 Notified TAP Win32 driver to set a DHCP IP netmask of Thu Nov 08 16 48 44 2012 Successful ARP Flush on interface 18 3D937166 E63E 4CF9 4D31 B175837EE Disconnect Reconnect 2013 Viola Systems Ltd 20 26 Document version 1 2 Technical Document TD 12 3 1 2 Viola Cloud M2M Pilot Kit User Manual Once the connection screen disappear
8. icon If the VPN tunnel is established and the OpenVPN is run as administrator the problem may be in Viola Cloud M2M gateway s configuration Contact Viola Systems Technical Support support violasystems com e fthe OpenVPN tunnel is not establishing verify that the certificates are put to correct folder see chapter 4 Installing the OpenVPN client to a PC for details Do not try to extract the files directly to the OpenVPN s config directory e The OpenVPN writes a log which can be seen by right clicking the OpenVPN icon and selecting View Log If the problem persists send the log file to Viola Systems Technical Support for analysis 10 5 SCADA etc application e Try increasing the timeouts if the application is designed to work inside one LAN or using circuit switched data e Check applications log and Arctic s log for incoming outgoing connections e Disable or re configure firewall in a target PC 10 6 Other problems If encountering other problems related to Viola Cloud M2M Pilot Kit don t hesitate contacting to Viola Systems Technical Support support violasystems com 11 References See the following link for documentation http www violasystems com docs The following documents are useful for Viola Cloud M2M Pilot Kit user e Arctic GPRS IEC 104 Modbus Gateway User s Manual e Arctic 3G Gateway User s Manual e Arctic LTE Gateway User s Manual e Viola M2M Gateway User s Manual 2013 Viola Syste
9. requires PIN code enter it here Network Logm APN PURO j Mobile network Access Point Name as specified by the network operator Authentication None Authentication method as specified by the network operator Username user Mobile network user name as specified by the network operator Password pass Mobile network password as specified by the network operator DNS Selection None i DNS Server selection May not be available on all networks DNS Servers 7 Specify the DNS server addresses if Selection type is manual Note Some operators are instructing leaving the Access Point credentials GPRS username and GPRS password empty However if the GPRS network is requiring authentication some values need to be set in Arctic In this case you can use dummy username and password e g username username password password In this case use pap chap authentication setting Click Submit button Take off the Ethernet cable from WAN Ethernet interface of Arctic oS oe Log in as in chapter Configuring Arctics in fixed IP mode and click Status from the left vertical menu bar Check the Network Interfaces section The gprsO and vpnc_ssh0O interfaces should be seen If not see chapter 10 Troubleshooting Click Reboot from the left vertical menu bar Confirm the reboot and wait approx one minute for reboot See the picture below for verifying the cellular and VPN interfaces With 3G LTE Gateway the OpenVPN is u
10. right to change the technical specifications or functions of its products or to discontinue the manufacture of any of its products or to discontinue the support of any of its products without any written announcement and urges its customers to ensure that the information at their disposal is valid Viola software and programs are delivered as is The manufacturer does not grant any kind of warranty including guarantees on suitability and applicability to a certain application Under no circumstance is the manufacturer or the developer of a program responsible for any damage possibly caused by the use of a program The names of the programs as well as all copyrights relating to the programs are the sole property of Viola Systems Any transfer licensing to a third party leasing renting transportation copying editing translating modifying into another programming language or reverse engineering for any intent is forbidden without the written consent of Viola Systems Viola Systems has attempted to verify that the information in this document is correct with regard to the state of products and software on the publication date of the document We assume no responsibility for possible errors which may appear in this document Information in this document may change without prior notice from Viola Systems 2013 Viola Systems Lid 2 26 Document version 1 2 Technical Document TD 12 3 1 2 systems Viola Cloud M2M Pilot Kit User Manual Content
11. screen 3 3 Verifying the initial connection The Arctics have DHCP client enabled and they re pre configured for connecting Viola Cloud M2M Gateway automatically once connected to an internet router The 2G Arctics are having only one Ethernet interface which has DHCP client enabled Thus they are not initially available in the IP addresses 10 20 x 1 After verifying the initial connection according to this chapter the 2G Arctics can be configured to fixed IP rather than using DHCP The 3G and LTE Arctics are having WAN and LAN Ethernet interfaces The Ethernet WAN interface is configured as DHCP client and is used for verifying the initial connection whereas the LAN interface switched three ports can be used for locally connecting to Arctic using IP address 10 20 1 1 Pilot1 or 10 20 2 1 Pilot2 2013 Viola Systems Lid 7 26 Document version 1 2 Technical Document TD 12 3 1 2 sy stems Viola Cloud M2M Pilot Kit User Manual Perform the following steps for verifying that the Arctics are able to connect to Viola Cloud M2M Gateway 1 Verify that all cables and antenna are connected 2 The Arctic s Ethernet cable must be connected to an internet router providing IP address and default gateway via DHCP With Arctic 3G LTE GW connect the WAN Ethernet port You can additionally verify the internet connectivity with a PC Power on the Arctics Wait approx a minute for the Arctics to bo
12. 1 eel ee GPRS L Customer s Main site operator wW EAR a pand JA IEC 104 e C LAN1 ez m J i R Internet NS a DNP3 Ee acci NSA x ranspareni Router ee serial over A TCP IP r z Arctic Hostname Pilot1 IP address 10 20 1 1 RTU 2 9 VPN tunnel 2 Netmask 255 255 255 0 J _ _ _ _ _ _ __ _ _ aw SCADA 7 gt i o _ _ OpenVPN VPN tunnel 1 n S if o e sone ima LAN2 VPN tunnel 3 l Hosted M2M wt fa _ Viola Systems Arcti Serial j rctic local SS ee Hostname Pilot2 one IP address 10 20 2 1 Netmask 255 255 255 0 RTU 3 3 er oe p r ee aan 2 2 IP addressing example e Customer s LAN Freely selectable shouldn t overlap other networks e LAN1 10 20 1 0 255 255 255 0 e LAN2 10 20 2 0 255 255 255 0 e Arctic 1 hostname pilot1 IP address 10 20 1 1 e Arctic 2 hostname pilot2 IP address 10 20 2 1 e SCADA is equipped with OpenVPN client e Routing between tunnels is allowed e SCADA is connecting RTU1 with IP 10 20 1 2 in LAN1 e SCADA is connecting RTU2 with IP 10 20 1 1 behind serial GW of LAN1 Arctic e SCADA is connecting RTU3 with IP 10 20 2 1 behind serial GW of LAN2 Arctic e The hosted M2M GW s own LAN is configured not to overlap any other LAN
13. 2 The URL is in form of http 10 20 1 1 or http 10 20 2 1 The 3G or LTE Arctic can always be connected via LAN port The URL is in form of https 10 20 1 1 or https 10 20 2 1 See the details below 9 1 Configuring a PC for local connection to Arctic Apart from configuration the Arctic s management user interface can be also used for troubleshooting and system verification purposes The configuration and end to end testing should be done in a central place before the Arctics are deployed to the field or to customer s site 1 Open the PC which is used in configuring the Arctic This can be the same PC which is used for control monitor software connecting to remote assets using Arctics 2 Click Start gt Control panel gt Network and Sharing Center gt Change Adapter settings and right click the LAN interface of your computer with mouse and select Properties Note Your LAN interface may be named differently e g Gigabit Ethernet etc Pr Organize v ma 3G A Not connected a F552 Lgw Mobile Broadband Driver A WIFI Wireless Network CS Bu VirtualBox Host Only Network L gt a 7 Unidentified netwarh a x ffl Intel R WiFi Link 1000 BGN x Af Microsoft Virtual WiFi Miniport A amp VirtualBox Host Only Ethernet Ad Dx F Not connected 4 Not connected 3 Double click the Internet Protocol Version 4 TCP IPv4 text so that the TCP IP settings are opening 4 LAN Properties
14. 59 Text Document i Downloads Recent Places This is the folder you will need to copy the certificate files from your desktop s Certificates folder Leave the original files to the Certificates folder as a backup See the next step for copying the files 5 You should now have two Explorer windows open the Desktop Certificates folder and C Program Files x86 OpenVPN config folder Select all files in Certificates directory you can press ctrl a for selecting all files then drag them to the OpenVPN s config folder Press ctrl key while you drag the files to config folder so that the files are copied rather than moved SS es M ESSE J ee Search confi File Edit View Tools Help File Edit View Tools Help Organize v E Open Share with v Burn New folder gz 7 Organize v Include in library v Share with Burn New folder A A A Name Date modified neo 4 Name Date modified Type JY Favorites E Desktop Eal ca crt 8 11 2012 11 29 Security C 2 KB Downloads 2 dient pc_Lconf 8 112012 11 28 CONF File LKB Recent Places Eil client pc_Lert 8 112012 11 29 Security C 4KB client_pc_Lkey 8 11 2012 11 29 KEY File LKB O cient pc Lovpn 8 11 2012 11 28 OpenVPN LKB dient pc_Ltar 8 11 2012 11 29 TAR File 20 KB KAN teg n README txt 8 11 2012 10 59 Text Document atepad NESA C orp OpenVPN client_pe_Ltgz 8 11 2012 12 04 GZ File 4KB dh1024 pem 8 11 2012 11 29 PEM Fil
15. Destination Gateway Genmask Flags Iface i 85 233 a 255 255 255 255 UH ppp i a 255 255 255 255 U ppp2 4 254 255 255 255 255 UH ppp 1 gt 5 U etho U lo vpr oer iv U ppp2 of tef2 s 126 0 U ppp 2 tetan 192 1085 254 154 UG ppp E Running ARP cache 11 Ifthe GPRS and or VPN interface doesn t appear in the Network Interface Summary page see the troubleshooting chapter 10 2 Cellular data connection 3 5 2 3G LTE Arctic The parameters are entered similarly as in 2G Arctics but the Web Ul s outlook is slightly different 1 Login as viola adm user as previously instructed via Viola Cloud M2M Gateway using Web UI button 2 Click Mobile WAN 3G SIM 1 and fill in the following values according to the instructions from cellular operator e PIN code leave empty if the SIM card doesn t need one e APN Access Point Name e Authentication None PAP CHAP or PAP CHAP verify from operator e GPRS username and GPRS password 2013 Viola Systems Ltd 10 26 Document version 1 2 Technical Document TD 12 3 1 2 Sy stems Viola Cloud M2M Pilot Kit User Manual Configuration Profile Device Configuration These settings define the Mobile VWAN connection used to access the internet These settings are not required ifthe Ethernet WAN only is used to access the internet Basic Settings Enable Yes v Enable in order to use Mobile WAN SGEDGEIGPRS PIN Code j 3 If the SIM card
16. Manual Click Apply for applying the changes Wait for acknowledgement Operations completed successfully Click Commit from the lower left corner of the screen This will write the changes to non volatile memory n Wait for acknowledgement Data files successfully saved Reboot the Arctic by clicking the Reboot button or cycling the power button Take off the Ethernet cable that connects the Arctic to the internet router Wait a minute for Arctic booting up and login as in chapter Configuring Arctics in fixed IP mode Click Network from the upper horizontal menu bar In the Status screen you will see the active interfaces i oe Verify that the GPRS interface appears to the status screen This may take a minute and the browser screen needs to be refreshed in order to see the GPRS coming up 10 Check that the SSH VPN interface appears to the status screen This will require refreshing the browser page as well a Network Interface Summary Ethernet ethO HW address 00 06 70 Internet address 50 LAN IP addres Status UP BROADCA Rx packets 0 Tx packets 0 Loopback lo Internet address 127 0 0 1 Status UP LOOPBACK RUNNING Rx packets 0 Tx packets 0 GPRS ppp1 Internet address 109 200 152 GPRS IP addres Status UP POINTOPOINT ee Rx packets 1285 Tx packets 1295 L2TP VPN ppp2 Internet address VPN peer IP address Status UP POINTOPO Rx packets 28 Tx packets 29 o Running Routes
17. Viola Systems Ltd tel 358 0 201 226 226 Lemmink isenkatu 14 18 A fax 358 0 201 226 220 FIN 20520 Turku e mail support violasystems com FINLAND web www violasystems com TECHNICAL DOCUMENT TD 12 3 1 2 VIOLA SYSTEMS VIOLA CLOUD M2M PILOT KIT USER MANUAL Version history 1 2 Added DHCP client instructions 1 1 Added login instructions minor corrections 1 0 Published by LaH Date Jul 05 2013 Version 1 2 Author LaH 2013 Viola Systems Ltd www violasystems com Technical Document TD 12 3 1 2 Technical Document TD 12 3 1 2 Viola Cloud M2M Pilot Kit User Manual Copyright and Trademarks Disclaimer Copyright 2013 Viola Systems Ltd All rights to this document are owned solely by Viola Systems Ltd All rights reserved No part of this document may be transmitted or reproduced in any form or by any means without a prior written permission from Viola Systems Ethernet is a trademark of Xerox Corporation Windows Windows XP and Internet Explorer are trademarks of Microsoft Corporation Netscape is a trademark of Netscape Communications Corporation Mozilla and Firefox are registered trademarks of Mozilla Foundation Linux is a trademark of Linus Torvalds Cisco is a registered trademark of Cisco Systems Corporation All other product names mentioned in this document are the property of their respective owners whose rights regarding the trademarks are acknowledged Viola Systems reserves the
18. als Windows Installer 32 bit Change Lo 3 3 Windows Installer 64 bit GnuPG Signature GnuPG Signature openvpn install 2 3 2 1001 1686 e xe Download the exe installer openvpn install 2 3 2 1001 x86 64 exe Installation Notes Click the file suitable for your Windows and the download will start Save the file to the PC to a directory where you can easily locate it If you re unsure whether you re running 32 or 64 bit version 2013 Viola Systems Ltd 13 26 Document version 1 2 Technical Document TD 12 3 1 2 Viola Cloud M2M Pilot Kit User Manual 2 3 6 7 of Windows verify it from Control Panel gt System and Security gt System gt System Type Once the installer file is downloaded you will need to install the OpenVPN client Go to the folder where you have downloaded the OpenVPN installer and double click the installer file You may get a warning screen similar to as follows Fy User Account Control O Do you want to allow the following program to make changes to this computer A Program name openvpn 2 2 2 install exe Verified publisher OpenVPN Technologies Inc File origin Downloaded from the Internet Show details Allow the OpenVPN to make changes to the computer by clicking the Yes button The Set ogee ond pose V Welcome to the OpenVPN 2 2 2 Setup Wizard This wizard will quide you through the installation of Open PN an Open Source YPN packa
19. d 8 11 2012 12 04 TGZ File Size 3 48 KB Date created 8 11 2012 12 04 3 You will now see plenty of files All of the files need to be copied to proper folder in OpenVPN directory structure Leave this window open on your desktop and see the next steps for details 4 Click the start button Windows logo and select Computer from the right side vertical menu bar Alternatively type explorer exe to the search row and press enter _ aa I Documents Pictures Music rue ontrol Panel fnit Progen AR Programs In the Explorer window double click the C drive text showing as Windows7_OS C in the next picture 4 Hard Disk Drives 2 g Windows7_0S C3 y Double click l es with Fer Wie Storage B wm Scroll down the list of folders until you see the folder Program Files x86 the x86 suffix is only in 64 bit Windows select Program files folder in 32 bit Windows Again scroll down until you see a folder named OpenVPN Double click the OpenVPN folder Now you see several folders double click the config folder 2013 Viola Systems Ltd 17 26 Document version 1 2 Technical Document TD 12 3 1 2 sy stems Viola Cloud M2M Pilot Kit User Manual Ow OpenVPN gt config v Search config E a File Edit View Tools Help Organize v Include in library Share with v Burn New folder A z lame late modlifiec Type sir Favorites Nam Date modified yp E Desktop README txt 8 11 2012 10
20. d is not compatible unless a separate adapter is used Nano SIM card is not compatible with Arctic devices When the SIM card is inserted and the Arctic is powered on the SIM LED should be lit after approx a minute from starting The SIG LED indicates strong signal LED lit weak signal LED blinking or no signal LED not lit 1 Eject the SIM card cradle from the Arctic device by pushing the green yellow eject button in the SIM holder with a sharp pointy object e g unfolded paper clip Push the button 2 Insert the SIM card to the cradle so that the clipped notch aligns with the notch in the cradle and the electrical contacts of the SIM card are facing upwards 2013 Viola Systems Ltd 12 26 Document version 1 2 Technical Document TD 12 3 1 2 sy stems Viola Cloud M2M Pilot Kit User Manual 3 Insert the cradle to the Arctic Make sure the cradle slides to the rails in the connector Push the cradle all the way in until it stops SIM CARD CRADLE Eject Rails button 4 Installing the OpenVPN client to a PC For safe connection from pilot SCADA or other supervisory control application to Viola Cloud M2M Gateway over the internet the VPN tunnel is used OpenVPN provides safe encrypted and relatively light weight VPN tunnel which supports routing between the client PC Viola Cloud M2M Gateway and remote Arctics LANs For installing an OpenVPN client to your PC where the SCADA application is located perform
21. e LKB Copy to config hows y Weedow SERRE ErERE EEE Eee ee 8 items selected Date modified 8 11 2012 11 29 1 item Size 29 5 KB Date created 8 11 2012 12 36 r You may be asked for elevated permissions as the program files folder is protected by Windows Destination Folder Access Denied are You ll need to provide administrator permission to copy to this folder k a config e Date created 15 6 2011 18 04 e Cea z Do this for all current items 7 found Click Continue button to continue the copying Now the config folder should look as follows 2013 Viola Systems Lid 18 26 Document version 1 2 Technical Document TD 12 3 1 2 Viola Cloud M2M Pilot Kit User Manual Name Date modified Type Size Cal ca crt S LL 2012 11 29 Security Certificate 2 KB a chent_pc_Lconf 8 11 2012 11 28 CONF File LKB Ca client_pe_Lert S LL2012 11 29 Security Certificate 4 KB chent_pc_Lkey 8 11 2012 14 29 KEY File LKB Q client_pc_l ovpn 8 11 2012 11 28 OpenVPN Config LKB _ chent_pc_L tar 6 LL201L2 11 29 TAR File 20 KB chent_pe_Ltgz LL 2012 12 04 TGZ File 4 KB dh1024 pem 11 2012 11 29 PEM File LKB __ README txt LL 2012 10 59 Text Document LKB 6 You have now copied the client certificate files to the OpenVPN directory You may now start using the OpenVPN as instructed in the next chapter 6 Using OpenVPN In a Windows PC the OpenVPN is managed by the OpenVPN GUI whic
22. enyP Create shortcut C ProgramData Microsoft Windows Start Menu Programs OpenyP Create shortcut C ProgramData Microsoft Windows Start Menu Programs OpenyP Create shortcut C ProgramData Microsoft Windows Start Menu Programs OpenyP Created uninstaller C Program Files x86 Open PN Uninstall exe Completed OpenVPN 2 2 2 has been installed on your computer Click Finish to close this wizard pessevenenencesssssensensssesenens mj lt Back Cancel Click Next when you ll see that the OpenVPN has been installed and click Finish in Setup Wizard screen Now the OpenVPN client is installed to the PC However before it can be used for connecting to Viola Cloud M2M Gateway the OpenVPN certificates must be put to proper place in the OpenVPN folder See the next chapter for details 2013 Viola Systems Ltd 15 26 Document version 1 2 Technical Document TD 12 3 1 2 sy stems Viola Cloud M2M Pilot Kit User Manual 5 Configuring OpenVPN The OpenVPN uses secure cryptographic certificates easy VPN for ensuring that e The Client PC is authorized to connect to the server Viola Cloud M2M Gateway e The server is really the server it states to be e The certificates are really coming from the stated authority Viola Systems Ltd The certificates are received from Viola Systems in form of a file which is compressed Zip file for easy VPN Proceed as follows 1 You have received a file co
23. er TCP IP via Arctic s serial gateway e RTU s PLC s LAN IP address for Ethernet devices that are read through VPN tunnel using Arctic as an IP router 8 Testing the solution At first test each leg of the connection path separately and then perform the end to end testing Follow the instructions in next sub chapters Serial Ethernet Cellular Cellular TCP IP over internet TCP IP over internet network Viola M2M Gateway Viola Arctic VPN tunnel VPN tunnel 8 1 Arctic local Ethernet If the RTU PLC or other device is connected to Arctic via Ethernet check the Ethernet LED in Arctic If the Ethernet LED is lit you can be sure that the Ethernet layer connectivity is in place 8 2 Cellular data connection Verify that the Arctic has received an IP address from cellular network With this test you ll know that the SIM card is working and that the cellular network registration and cellular data connection initialization has been successfully performed 2013 Viola Systems Ltd 21 26 Document version 1 2 Technical Document TD 12 3 1 2 systems Viola Cloud M2M Pilot Kit User Manual See the chapter 3 5 1 step 9 2G Arctic or chapter 3 5 2 step 6 3G LTE Arctic for details If the GPRS IP address is seen in status screen the cellular data connection has been properly established 8 3 VPN tunnel After clicking Connect in OpenVPN context menu the connection window is opened momen
24. ge by James Yonan Note that the Windows version of Open PN only runs on XP or higher Click Next to proceed Agree the GNU general public license by clicking I agree button Alternatively you can read the license first by scrolling the text down with the scroll bar The Choose Components window will now open Choose Components Choose which Features of Open PN 2 2 2 you want to install Select the components to installfupgrade Stop any OpenVPN processes or the Open PN service if it is running All DLLs are installed locally Select components to install OnenvP OpenvPN OpenvVPN R54 Certificate Management Scripts Open PN Service Open PN File Associations OpenSSL DLLs mil a aches Description Space required 3 3MB Position your mouse over a component to see its All components are needed and already selected Click Next do not unselect any components The OpenVPN will ask the location where to save program files Accept the default location by clicking Install button 2013 Viola Systems Ltd 14 26 Document version 1 2 Technical Document TD 12 3 1 2 sy stems Viola Cloud M2M Pilot Kit User Manual 8 nVPN is being installed N 2 2 2 Set Installing Please wait while OpenVPN 2 2 2 is being installed Extract tapO901 cat 100 O Output folder C Program Files x86 OpenY PNI bin Extract msvcr90 dll 100 Extract Microsoft C90 CRT manifest 100
25. h can be started as any other program When started the OpenVPN places an icon to the notification area in Windows taskbar You can select whether the icon is always shown or hidden until Show hidden icons button is pressed In contemporary Windows versions the programs are not run with Administrator privileges unless there s a need for that The OpenVPN needs to be run with administrator rights as it needs to push routing entries to Windows routing table The following steps are instructing how to run the OpenVPN permanently as Administrator 1 Start the OpenVPN by clicking Windows start button Windows logo and click All programs and scroll down to OpenVPN then click the OpenVPN text to see the OpenVPN GUI menu option Do not click it yet With right mouse button click the OpenVPN GUI menu option and then from the context menu select Properties at the bottom of the context menu The following window opens Click Compatibility tab OpenVPN GUI Properties Security i Details sonal Previous Versions _ General Shortcut Compatibilty Click Compatibility tab If you have problems with this program and it worked correctly on an earlier version of Windows select the compatibility mode that matches that earlier version Help me choose the settings Compatibility mode _ Run this program in compatibility mode for Windows lt P Service Pack 3 Settings Run in 256 colors
26. ment TD 12 3 1 2 sy stems Viola Cloud M2M Pilot Kit User Manual Qa co N i ep mm a 7 er ON fy O gt 2G Arctic 3G LTE Arctic 1 Connect the power supply to Arctic Verify that the power switch is in OFF position 2 Connect the possible serial cable If other than RS 232 verify the DIP switches as according to the user s manual The default position of the switches is RS 232 3 Insert the Ethernet cable to the LAN port The cable is provided with the accessory kit Generally use unshielded twisted pair CAT5 e Ethernet cables 4 Insert the antenna or antenna cable to Arctic s FME antenna connector 5 When the power is switched on in the Arctic a 3G LTE Gateway The RUN LED should start blinking after a while from restart The Error LED should turn off soon after starting b 2G Gateway The Power Error LED is lit and the Function LED should start blinking soon after starting 3 2 Viola Cloud M2M Gateway login Use the following login details when logging in to the Viola Cloud M2M Gateway e URL https lt IP_address gt 10000 for example if the provided cloud M2M Gateway would reside at IP 10 20 30 40 the browser URL would be https 10 20 30 40 10000 The real IP addresses are public addresses e Username viola adm e Password The password is delivered with the actual devices or in a separate email Username viola adm Password eeececce Viola Cloud M2M Gateway login
27. ms Lid 26 26 Document version 1 2
28. nfiguration by Enabled UCET Disabled 3 Click GPRS from left vertical menu bar The following screen opens GPRS Settings GPRS enabled Yes Access Point Name GPRS internet PIN code 1234 Operator Code empty auto DNS servers User defined x LED indication Informative x GPRS username lusername GPRS password passwd PPP idle timeout sec 1800 Maximum MTU value 1500 Enabled Use GPRS as default route Disabled IMPORTANT Define also Network gt Monitor to detect connection failures Fill in the following values according to the instructions from cellular operator Warning Do not enter empty Access Point Name value The Access point name is a required parameter Empty access point name is a difficult value to correct later on Obtain the correct settings from your cellular network provider e Access Point Name GPRS e PIN code leave NoPin or empty if the SIM card doesn t need one e GPRS username e GPRS password Note Some operators are instructing leaving the Access Point credentials GPRS username and GPRS password empty However if the GPRS network is requiring authentication but not verifying the actual username and password some values need to be set in Arctic In this case you can use dummy username and password e g username username password password 2013 Viola Systems Lid 9 26 Document version 1 2 Technical Document TD 12 3 1 2 Viola Cloud M2M Pilot Kit User
29. ntaining the needed client certificates from Viola Systems Ltd In case you re missing the file please contact Technical Support at support violasystems com email address Place the file to a directory where you will easily find it do not place it under OpenVPN directory yet In this example a directory folder is created at Windows desktop and we will name it as Certificates Right click the empty space of desktop and select New from context menu and then select Folder Name the folder as Certificates D amp Be BE amp gt Certificates 2 5 Bia 23 E p2 2 Copy the received file to the Certificates folder In the folder right click the file and from the opening context menu select Extract all You may have different zip file managing software Note that the Windows 7 or newer has native support for unzipping the file 2013 Viola Systems Ltd 16 26 Document version 1 2 Technical Document TD 12 3 1 2 Viola Cloud M2M Pilot Kit User Manual hal gt Certificates File Edit View Tools Help Organize v _ Open Share with Burn New folder 7 s Name Date modified wl Favorites ME Desitog _ client_pe_ t 3 112012 12 04 E Open 7 Zip Open archive 4 wh 04 lt se Extract files Ly te weet Extract Here Extract to hent pc a Ame oot Iet mc Awe Add to archove Compress and email Add to e Renan i client_pc_1 tgz Date modifie
30. ot and to establish the connection to Viola Cloud M2M Gateway Log in to the cloud M2M gateway See chapter Viola Cloud M2M Gateway login for details Click Viola Patrol gt Devices You should soon see the Arctics appearing as new devices You may want to cycle the Arctics power OFF and back ON if they ve been on a long time This will soeed up their appearing to Viola Patrol The traffic lights for Arctics should go green 8 Accept the devices once they appear as new in Patrol by clicking Accept button oS a ee m 3 4 Configuring Arctics in DCHP client mode Once it is checked that the Arctics are able to connect the Viola Cloud M2M Gateway they can be configured through Viola Cloud M2M Gateway You can alternatively contact Viola Systems Ltd Technical Support support violasystems com for remote support or configure the Arctics by your own The following picture illustrates the connection from a PC through Viola Cloud M2M Gateway to Viola Arctic Even though the Arctic may be connected to the same physical LAN as the configuration PC the connection goes through the Viola Cloud M2M Gateway Logical VPN tunnel m Physical Internet connection eeeeceaeon oe oan K amp Web UI tunneled over VPN VPN tunnel E PC 0 Viola Clpud M2M Gateway d d My TTT TI Viola Arctic VPN tunnel aF ooo 3 4 1 Logging in remotely to Arctic 1 Verify that the Arctic is connected to the internet ro
31. r Validate settings upon exit In the settings of LAN adapter s TCP IP properties set the details as follows in PilotL Arctic case IP address 10 20 1 11 Subnet mask 255 255 255 0 in Pilot2 Arctic case IP address 10 20 2 11 Subnet mask 255 255 255 0 At this point you don t need to define Default gateway or DNS server addresses 5 Click OK to get back to LAN interface s properties and OK again to save the settings 9 2 Logging in to Arctic 1 Verify that Arctic is connected via cross connected Ethernet cable to the PC s LAN interface and power on the Arctic If the PC is supporting MDI X i e sensing the cable type you can use direct cable as well 2 Opena browser e g Google Chrome or Mozilla Firefox Enter the address of the Arctic s management interface as follows a 2G GPRS EDGE Arctics http lt IP_address gt e g http 10 20 1 1 b 3G or LTE Arctics https lt IP_ address gt e g https 10 20 1 1 Enter the user credentials root user in 2G Arctic viola adm user in 3G LTE Arctic and the management user interface should now open In case of a problem see chapter 10 1 Arctic local Ethernet for troubleshooting 2013 Viola Systems Lid 24 26 Document version 1 2 Technical Document TD 12 3 1 2 Viola Cloud M2M Pilot Kit User Manual Configuration Profite Device Configuration Welcorie to Arctic 30 Gateway configuration VIOL AX Arctic Configurator
32. r font Example viola adm m2mgw date Fri Jul 5 08 52 00 CET 2013 e References to other documentation and figure table captions are denoted with italic font e Usernames passwords and parameter value pairs are denoted with courier font 1 4 Pre requisites e There is a PC running Microsoft Windows Vista 7 or 8 Other operating systems can be used but they re not supported by these instructions The PC is used for the following o Running OpenVPN client for connecting to Viola Cloud M2M Gateway o Running a control monitor reading software SCADA etc for connecting to devices Arctics RTUs PLCs etc in remote sites e The PC has internet connection preferably a fixed line ADSL or similar 2013 Viola Systems Ltd 4 26 Document version 1 2 Technical Document TD 12 3 1 2 Viola Cloud M2M Pilot Kit User Manual e There are available SIM cards for each Arctic The SIM cards need to have data plan GPRS data etc enabled and 3G SIM functionality is needed with Arctic 3G Gateway for accessing 3G cellular network 2 Architecture The Viola Cloud M2M Pilot Kit consists of selected Arctic devices a Viola Cloud M2M Gateway accessory kit an OpenVPN client and ready made configuration for communication between Arctic devices and Viola Cloud M2M gateway 2 1 Overall Architecture This is an example of the Viola Cloud M2M Pilot Kit Architecture GPRS 3G _ a _ os PENE eas 2 E S a E ee ee N EE LAN
33. r operator is not providing them e Try with another operator s SIM card e Verify the PIN number if it is required If the wrong ping number is set you may need to put the SIM card to a cellular phone for entering a correct PIN Arctic will try only 2 times with a wrong ping number to avoid SIM locking e Check that the cellular field strength is sufficient enough check from Arctic s GUI gt Tools gt Modeminfo in 2G Arctic or Arctic s GUI gt Modeminfo in 3G LTE Arctic If the signal is weak consider an external antenna 2013 Viola Systems Ltd 25 26 Document version 1 2 Technical Document TD 12 3 1 2 sy stems Viola Cloud M2M Pilot Kit User Manual 10 3 VPN tunnel There isn t much to do in troubleshooting VPN as it is pre configured in Viola Systems M2M Gateway In a DHCP client use case verify first that the internet connectivity is OK check with a PC If Arctic is configured to use cellular connection verify first that the cellular connection is working Do not make changes to Arctic s VPN configuration Double check the OpenVPN settings and if the problem persists contact Viola Systems Technical Support support violasystems com 10 4 OpenVPN If you suspect a problem in OpenVPN perform the following checks e isthe OpenVPN run as administrator Follow the instructions in chapter 6 step 1 e Is the internet connection working e s the OpenVPN tunnel established Check by hovering mouse pointer over OpenVPN
34. s 1 ENER AE eao AAAA AANEEN AENEAN ENAA EAEAN AAAA 4 ARE MTEC TURE enana AEA NEENA AAAA ENAA AAE AEEA AOA AAAA ANEAN 5 POEPLO NIEN T oaan aa NANENANE ANENA ENOTEN ONEAN NAANA NENONEN ATINSA 6 4 INSTALLING THE OPENVPN CLIENT TO A PC ccccccccccccccccccccccccccccccccccccccccccsccsccsceccesccsccsccccccccscecccsceccecccscescecceccescescescesss 13 5 CONFIGURING OPENVPN sucrina aa ASAS O AE SSA OS SSA SSAA 16 Ge USING OPENVPN cerios EEEE OE EEEE 19 7 CONFIGURING THE MONITORING APPLICATION ccccccccccccccccccccccccccccccccccccccccccccsccccccccccesccscccccsccscccccccesceccesceccescescescess 21 8 TESTING TRE SOLUTION sasivcssicceccocscncevecsecccvescuccescsncucavecucosesecaconsccuncescuosesascnengeccuecvaseaucevacecucoasaueuvenssuucdessdecesessmecosesucesesesncesaveuee 21 9 CONFIGURING ARCTICS IN FIXED IP MODE ccccsccssccsccccccsccccccsccccccsccccccsccecccsccecccsccecccsccecccsccecccsececcescceccccscecceccesccssssess 23 10 TROUB UE SO OTN Giisecssciccecesccc ross cccucecscccocesccacecesceccescoscoseceaucssecteuvessecsesevedce snes uceseseusacssecteccsescnecenecuecsassccceseveactesesuserenececceesctes 25 BT RE ERVIN CES oa ccetcsacvactencsvacsecccuceseccucestescsenstencevestcuceveetugetsnateoconece uecsacuecusaveuticnab sued vessocel sce uedtspesuarseestecssecuesontunctunstsucevesteccrsceeuse 26 2013 Viola Systems Lid 3 26 Document version 1 2 Technical Document TD 12 3 1 2 sy stems Viola Cloud M2M Pilot Kit User Man
35. s the VPN connection to Viola Cloud M2M Gateway is established The state of the VPN connection can be checked by hovering the mouse pointer over the OpenVPN icon 5 For shutting down the VPN tunnel right click the OpenVPN icon and select Disconnect from the context menu In case of a problem see chapter 10 4 OpenVPN 7 Configuring the monitoring application The end device being it RTU PLC or other is connected to Arctic e For Ethernet devices configure the RTUs IP address from Arctic s LAN e g 10 20 x 10 where x 1 Pilot LAN or x 2 Pilot2 LAN e Set the default gateway IP address in RTU as Arctic s IP address e Incase of serial device set the Arctic s serial settings according to the serial device set the speed number of data bits number of stop bits parity and flow control from Arctic s Web UI and RS 232 422 or 485 setting by DIP switches in Arctic e Incase of IEC 101 to IEC 104 converter models set the Arctic s IEC 101 settings as according to RTU s and IEC 104 settings as according to SCADA s The monitoring application can be a SCADA or other control monitor application e g PLC reader power quality meter reader or similar Typically such applications are using TCP or UDP protocol as the information bearer When the IP addresses are configured to the monitoring application use the following e Arctic s LAN IP and Arctic s serial gateway port for serial device that is read transparently ov
36. sed as the VPN tunnel Configuration Profile Device Configuration System Status information Hardware and Rrmware versions Firmware version Arctic 3G Gateway Z 4 1 build 3289 Hardware revision Ox04 Hardware serial number 10519476 Bytes Packets Errors Dropped Interface IP addresses MTU Rx Tx Rx Tx Rx Tx Rx Tx wand 99 99 99 24 1500 34824 2184 438 52 0 0 0 0 LAN IP address oo 0O 0 0 o 0 0 GPRS IP address 0 0 0 0 VPN peer IP address Routing Table Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface ISD be 090 De 10 64 64 64 255 255 255 255 UGH 0 0 0 gprsO E N N 0 0 0 0 255 255 Z255 255 UF 0 0 0 gprsO ee 0 0 0 0 255 255 255 0 U 0 0 0 wand m o 0 0 0 0 255 0 0 0 U 0 0 0 land 0 0 0 0 10 64 64 64 0 0 0 0 UG 0 0 0 gprsO 2013 Viola Systems Ltd 11 26 Document version 1 2 Logout Technical Document TD 12 3 1 2 Viola Cloud M2M Pilot Kit User Manual 3 6 Inserting SIM card Make sure that the SIM card has cellular data plan enabled You may test the SIM in a smartphone in order to verify the data transfer capability of the subscription If the SIM card requires PIN number you will need to configure the PIN number in Arctic prior to inserting the SIM card In case of a wrong PIN in Arctic correct the PIN and insert SIM card to a cellular phone and enter the correct PIN The Arctic tries PIN only once for avoiding SIM lockup Always use standard mini SIM card A micro SIM car
37. tarily and then it should disappear After that verify that the Connect text in OpenVPN s context menu is greyed out Furthermore by hovering the mouse pointer over OpenVPN icon the text Connected to should appear The text box also shows how long the connection has persisted and what is the VPN peer IP 10 23 0 x received from Viola Cloud M2M Gateway 8 4 ICIVIP Ping Try pinging the remote device RTU PLC or PC from the PC running OpenVPN client Make sure that the remote device is answering to ICMP ping messages Usually PC s firewall is blocking ping messages Note The remote device RTU PLC etc should be configured so that it belongs to the same network as Arctic For example if Arctic is configured as 10 20 1 1 255 255 255 0 the RTU can be 10 20 1 2 255 255 255 0 Furthermore the remote device must be configured to use Arctic i e 10 20 1 1 in this example as remote device s default gateway 1 Click Start button Windows logo and to the search bar write the command cmd The command prompt opens Try to ping the Arctic s LAN IP and RTU s LAN IP if the RTU is Ethernet connected 2 Successful ping attempt shows with details such as time which value is the round trip time of the ping messages Unsuccessful ping is seen by Request timed out message Fe iE ga C Windows system32 cmd exe Microsoft Windows Version 6 1 7601 i Copyright lt c gt 200 Microsoft Corporation AlL rights reserved
38. the following steps 1 Obtain the OpenVPN client software The newest version can be downloaded from the internet from the following URL http openvpn net index php open source downloads html In case the link changes you may navigate to the correct location by opening http openvpn net page and going to Community and from there to Downloads The correct package is called Windows installer and the filename is in form of openvpn install n n n Ix x x lt architecture gt exe where the n n n represents the current version at the time of writing this document the filenames are e openvpn install 2 3 2 1001 i686 exe 32 bit e openvpn install 2 3 2 l001 x86_64 exe 64 bit Community Community Downloads Overview OpenVPN 2 3 2 released on 2013 06 03 Change Log Downloads This release contains a number of bug fixes and small enhancements Source Code If you find a bug in this release please file a bug report to our rac bug tracker In uncertain cases please contact our developers Documentation first either using the openypn devel mailinglist or the developer IRC channel openvpn devel at irc freenode net For generic help EREN HERE take a look at our official documentation wiki forums openypn users mailing list and user IRC channel openvpn at HOWTO irc freenode net Security Overview Source Tarball openvpn 2 3 2 tar qz Examples Graphical User Interface source Zip openvpn 2 3 2 zip Manu
39. ual 1 General This document is the user s manual for Viola Systems Viola Cloud M2M Pilot Kit product code 4000 1 1 Introduction Congratulations for ordering the Viola Cloud M2M Pilot Kit from Viola Systems Ltd The pilot kit is designed for smooth pilot execution where the devices are delivered pre configured and the Viola Cloud M2M Gateway is hosted by Viola Systems Ltd The pilot configuration may later on be transferred to the actual production system The pre configured set of devices with Viola Cloud M2M Gateway server removes most of the configuration work leaving time and resources for the actual system tests 1 2 The content of Viola cloud M2M Pilot Kit The Viola Cloud M2M Pilot Kit consists of the following e Viola Cloud M2M Gateway service e 2 pcs Viola Arctic devices e Accessory kits for the Arctic devices Cables power supplies antennas e Preconfiguration for the devices e User s guide this manual e Usernames and passwords for the devices may be provided by email e Technical support for the pilot kit 1 3 Conventions The following conventions may be used in this document e The menu items in graphical user interface are denoted with bolded italic font and the sequence of mouse clicks while configuring the devices in menus is separated with an arrow e g Click Tools gt System log e The console or command line output is printed with courier font and user input is printed with bold courie
40. uter that assigns IP address to Arctic via DHCP Power on the Arctic and wait a minute for the VPN tunnel to establish 2 Use Viola Cloud M2M Gateway s link Patrol gt web UI for connecting the Arctic s graphical user interface Web UI 2013 Viola Systems Lid 8 26 Document version 1 2 Technical Document TD 12 3 1 2 sy stems Viola Cloud M2M Pilot Kit User Manual SUMMARY total 1 Patrol clients gt Errors 0 re X Viola Patrol Name filter gt Warnings 0 Display filter All v OK 1 Page refresh off Reset all filters Status Name Firmware Connection Signal Level Uptime Last Patrol VPN VPN VPN Actions Serial Number Connection Status RX TX pilot1 Arctic 3G Gateway Ethernet WAN Signal level 2 mins 1 min ago Up 2 mins OpenVPN 3 6 4 1 Accept Web UI NEW AUG8248 400 328 6 2 4 6 build 3345 not reported 10 23 0 5 10 23 0 6 KiB KiB mea A x client_pc_1 i OpenVPN SEEN 10 23 0 1 10 23 0 2 3 Configure the settings depending on the Arctic model as described in next chapters 3 5 Configuring cellular settings 3 5 1 2G Arctic GPRS EDGE After clicking the WebUI button login to Arctic as root user via Viola Cloud M2M Gateway Disable the Ethernet DHCP client from Arctic Click Network gt Ethernet Change the Override Ethernet configuration by DHCP radio button to Disabled Click Apply button and wait for acknowledgement Operations completed successfully Ethernet Settings Override Ethernet co
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