OHP 4500 User Manual
Contents
1. OHP 4500 4500 On Hold Plus User Manual On Hold Plus 4500 Digital On Hold Audio System with analog line capability Before using this unit please read these operating instructions carefully Afterwards keep them handy for future reference OHP 4500 User Manual Supplied Accessories Cordless phone Telephone Extension adapter cable Hold Music Activators T Adapters Connector Cable AC Adapter MessageStudio Dual 3 5mm mini plugs Software OHP 4500 Features Analog Line Capability provides on hold audio capability to ordinary analog and KSU less phones Telephone Extension Hold Music Activators connects to phone extensions for true hold button activation of the on hold audio function MessageStudio Software allows user to create fully customized on hold audio content on a PC and record directly into OHP 4500 s digital memory Digital flash memory design retains music message content even during power loss unit ships with preloaded audio LCD Control Panel displays program length time remaining in unit s memory and unit s status Trigger switch unit can be triggered to start program content from the beginning with an external trigger switch External Recording Capability audio input allows user to record from any external audio source Built In Monitor Speaker allows user to monitor sound with the push of a button Wall Mountable unit can play and record while mounted in2. pressing any key on your phone s dial pad _ ___ OHP 4500 User Manual Controls amp Functions gt Player Controls amp LCD Display RECORD Record Mode Indicator Playback Indicator used to initiate manual displayed when audio is displayed when unit recording function being recorded to memory is playing SPEAKER 27 gt gt F gt q turns speaker on off HE21 D33 FLASH MEMORY O 0 0 o IMPEDANCE oo allows selection between 8 9 0 or 600 ohm output oo 00 0 06 0oo006C06CUC0 0d0 noo 6 8 oo0o0o00 80 ooo 0 0 6 Z oo0o00 0 000000 Program Length Memory Availables o o o o o o o o o o o displays program length and displays available o o o o o o o running time of program recording time during o o o o o o 000000 during playback programming 000000 000000 000000 000000 000000 Recording Set up gt Connection to External Source for Recording Plug provided audio cable into speaker out or audio out jack of your computer s sound card or connect to the headphone jack of your PC s speakers if available NOTE If using CD or tape player for recording audio content connect to the headphone jack of the tape or CD player Plug other end of audio cable to AUDIO IN jack on the unit O OHP 4500 User Manual Player Operation gt Playback Playing Audio
3. Stored in Memory By default the unit is always in playback mode When unit is playing the LCD will display a running time and the segments on the speaker icon will move Playback After Power Loss If power to the unit islost the unit will resume playback as soon as power is reapplied The unit retains its recorded content after power loss gt Recording Auto Recording A special software program called MessageStudio has been included which allows you to make your own on hold message productions Each production made with MessageStudio will include specially encoded sync tones which will automatically start and stop the recording process on the OHP 4500 These tones will not be recorded To record from other CDs or music sources see Manual Recording section below Beginning Auto Recording To begin recording using MessageStudio software simply press Play Mix button on the MessageStudio Player software screen A start tone will be heard and the unit will begin recording automatically When finished a short series of tones will signal the unit to stop recording After recording the unit automatically returns to active play mode NOTE During recording the LCD will display a moving arrow from the CD icon to the memory chip icon You will hear what is being recorded through the built in preview speaker When recording is finished and playback begins the counter on the LCD will display a running playback time IMPORTANT To avoid inadver
4. a vertical position 3 Year Warranty __ _ _ Digital On Hold Audio System User Manual Corded Phone Set up gt Telephone Extension Hold Music Activators TEHMA For true hold button activation of on hold audio each phone extension requires a hold music activator Two activators have been included in your package If you require additional activators for other phones contact your dealer Many phones Merle activators are able to engage the hold music feature by pressing the ey E star key twice on the telephone keypad and then immediately pressing sar HOLD button on the phone Ato phone to handset gt telephone extension hold music activator IZA corded phones gt Corded telephone connection Remove coiled handset cord from base of phone Plug short phone cord supplied into the hold music activator side marked to phone and other end to phone base Plug end of coiled cord connected to handset into jack on the hold music activator side marked to handset NOTE p gt System test GE singe 2 9460 Phones From any phone in the office with a hold music activator attached dial the ee a phone number of another phone 2nd phone in office or outside line an jones is reversed and your TEHMAs wil From office phone place the call on hold using the button on the telephone biker aig aad Return to call and confirm that the on hold audio was present on the line while If you have either one
5. equipment not properly connected to the product b Costs incurred in the shipping of the product to On Hold Plus c Damage or improper operation of unit caused by customer abuse misuse negligence or failure to follow operating instructions provided with the product d Ordinary adjustments to the product which can be performed by customer as outlined in the owner s manual e Damage to compact discs THIS WARRANTY IS NON TRANSFERABLE AND APPLIES ONLY TO THE ORIGINAL PURCHASER AND DOES NOT EXTEND TO SUBSEQUENT OWNERS OF THE PRODUCT ANY APPLICABLE IMPLIED WARRANTIES INCLUDING THE WARRANTY OF MERCHANTABILITY ARE LIMITED IN DURATION TO A PERIOD OF THE EXPRESS WARRANTY AS PROVIDED HEREIN BEGINNING WITH THE DATE OF ORIGINAL PURCHASE AT RETAIL AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED SHALL APPLY TO THIS PRODUCT THEREAFTER On Hold Plus MAKES NO WARRANTY AS TO THE FITNESS OF THE PRODUCT FOR ANY PARTICULAR PURPOSE OR USE UNDER NO CIRCUMSTANCES SHALL On Hold Plus BE LIABLE FOR ANY LOSS DIRECT INDIRECT INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGE ARISING OUT OF ORIN CONNECTION WITH THE USE OF THIS PRODUCT THIS WARRANTY IS VALID ONLY IN THE UNITED STATES OF AMERICA THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS HOWEVER YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE SOME STATES DO NOT ALLOW LIMITATION ON IMPLIED WARRANTIES OR EXCLUSION OF CONSEQUENTIAL DAMAGE THEREFORE THESE RESTRICTIONS MAY NOT APPLY TO YOU
6. of on hold these phones please contact Using the volume control on the rear of the unit adjust the volume to proper level you dealer for special cables IMPORTANT Excessive volume will cause the on hold audio to shut off during playback gt Deactivating hold music manually If for any reason the hold music is activated inadvertently it can be deactivated by pressing any key on your phone s dial pad NOTE Use of your phone s speaker phone and possibly the mute function on the phone can fool the unit into thinking that the line ison hold If this occurs press a any key on your phone s dial pad to deactivate the music Digital On Hold Audio System User Manual Cordless Phone Set up cordless phones gt Telephone Extension Hold Music Activators TEHM A For true hold button activation of on hold audio each cordless phone requires the use of a telephone headset not included in conjunction with a hold music activator Two hold music activators have been included in your package If you require additional activators for other phones contact your dealer Many phones without activators may engage the hold music feature by pressing the star key twice on the telephone keypad and then immediately pressing folie button on the phone gt Cordless telephone connection Using the cordless phone adapter cable plug the end of the cable with the phone connector into the jack on the hold music acti
7. 800 839 7277 www onholdplus com On Hold Plus and MessageStudio are registered trademarks of IntelliTouch Communications IntelliTouch Communications All rights reserved No part of this document may be photocopied reproduced or translated into another language without the prior written consent of IntelliTouch Communications OHP 4500 User s Manual v 2 9 01 On Hold Plus OTT ol AECT HEA For technical support call 858 457 3300 OHP 4500 OHP 5500 Connect to Analog Phone Lines Plug the supplied T adapter into any modular phone jack which services line 1 and 2 This will allow you to share the phone jack with any phone extension which you have plugged into the wall jack Plug the provided phone cord into the jack marked Line 1 2 3 on the back of the player Plug the other end of the phone cord into the T adapter which is servicing line 1 and 2 REPEAT ABOVE IF LINE 3 and or 4 ARE PRESENT NOTE One OHP 4500 5500 will provide on hold audio capability to all phone extensionsin your office IMPORTANT Set volume control at half way point Excessive volume will cause the on hold audio to shut off during playback IMPORTANT TEHMA will not function if the handset Connect TEHMA to Phones cord is not plugged in straight RIGHT WRONG Remove coiled handset cord from base of phone Plug short phone cord supplied into the hold music activator side marked to phone and othe
8. Q Information p FCC Information FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate this equipment FCC Part 68 his equipment complies with part 68 of the FCC Rules On the bottom of the back of this equipment is a label that contains among other information the FCC Registration Number and inger Equivalence Numb
9. er REN for this equipment You must upon request provide this information to your telephone company he REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called In most but not all areas the sum of the RENs of all devices connected to one line should not exceed five 5 Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with this telephone equipment the telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to site tariffs his device contains no user serviceable parts For service or repair send to ntelliTouch 5820 Oberlin Drive San Diego CA 92121 gt Industy Canada Information NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documen
10. he screw from the bottom side Lift top half of the plastic off to expose DIP switches on circuit board Move switch 1 to the OFF position and switch 2 to ON position max filtering Reassemble TEHMA Confirm that both slide switches in the TEHMA are in the A or B position and reconnect to phone base and handset Make call and press phone s HOLD button Disconnect TEHMA and remove the screw from the bottom side Lift top half of the plastic off to expose DIP switches on circuit board Move switch 1 to the ON position and switch 2 to OFF position Reassemble TEHMA Confirm that both slide switches in the TEHMA arein the A or B position and reconnect to phone base and handset Make call and press phone s HOLD button
11. hold message productions any time you wish You may record new messages in your own voice using a mic hooked up to your PC sound card or have messages professionally produced by On Hold Plus or any other professional voice talent see MessageStudio Writer on the following page When your production is finished you will record it into the digital flash memory in your OHP 4500 For details on recording into the OHP 4500 see the Auto Recording section in this manual MessageStudio works with any WAV or MP3 audio file There are 20 different music files as well as a choice of professionally voiced thanks for holding messages included with the MessageStudio software gt Recording Messages in Your Own Voice Using the MessageStudio Player Software and a mic hooked up to your PC s sound card you can record professional sounding messages in your own voice To record click the RECORD MSG button in the MessageStudio Player window NOTE Confirm that your MICROPHONE is selected as a recording input in your sound card controls and that the volume is turned up gt MessageStudio Player Main Window Choose the time interval between messages IR View the length of your final production E nenm noaa Record a message in your mm own voice Launch the M essageStudio ET Writer Software Add your choice of background music Add your choice of thank you for holding files from the M essageStudio CD ROM message files fr
12. le to engage the hold music feature by pressing the star key twice on the telephone keypad and then immediately pressing the HOLD button on the phone On Hold Plus Troubleshooting Guide For technical support call 858 457 3300 OHP 4500 OHP 5500 SYMPTOM CAUSE SOLUTION Telephone HOLD Connection L Recheck all connections to phone cords and handset Review connections as shown button will not on page 2 3 and 4 of the manual tivate hold K 2 Disconnect TEHMA telephone extension hold music activator from handset or activate hold music headset connection Reconnect handset headset 3 Press star key twice on telephone keypad Music Activates continue to next step Music Does Not Activate recheck connections TEHMA L Confirm that both slide switches in the TEHMA are in the A position and IMPORTANT A B Switch Postion reconnect to phone base and handset TEHMA will not function if the handset cord is not plugged in straight JA RIGHT WRONG require A position GE 9450 requires B TEHMA Not Enough Signal Strength TEHMA ships with a signal strength setting of 7 on a scale of 8 3 OFF 4 ON 5 ON level 7 maximum signal Hold music shuts off after a few seconds TEHMA Not Enough Signal Filtering High pitched tone heard while on the line Tone can also be eliminated by adjusting signal strength settings Try 3 ON 4 OFF 5 ON level 6 or 3 OFF 4 OFF 5 ON level 5
13. lume level by calling in froma phone close to the unit or cell phone and having your call placed on hold Power Switch Location rear panel gt Operation turns power on or off When power is on LCD is illuminated Other Functions gt Remote Trigger Location rear panel Connection 2 5 mm mini jack Operation By connecting a momentary switch to this jack the unit will play audio content from memory when triggered Content will play through once and then reset ready for next trigger sequence gt AUX In Location rear panel next to TRIGGER jack Connection 3 5 mm mini jack Operation Connect audio cable from the LINE OUT or headphone out jack of any external audio source to the AUX IN jack Additional Memory The OHP 4500 comes standard with 8 minutes of flash memory which can be expanded to 16 24 or 32 minutes Memory modules can be placed into 3 available memory expansion slots located on the circuit board Memory slots are accessed by removing the 5 screws on the bottom of the unit o OHP 4500 User Manual M essageStudio Player Software gt Creating Custom On Hold Audio Using MessageStudio software creating professional sounding custom on hold audio is simple quick and easy MessageStudio will run on any Windows 95 98 or NT based PC with a 486 or better processor and a 16 bit sound card This easy to use software allows you to simply and easily create new on
14. om the M essageStudio CD ROM choose from 20 music selections or add a custom message about your company OHP 4500 User Manual M essageStudio Writer Software gt Creating an On Hold Audio Script To assist you in writing your on hold audio script the MessageStudio software includes a fun and easy scriptwriting utility called MessageStudio Writer This utility may be accessed from the main screen of the software by clicking on the Write Msg button located at the bottom right of the screen Even if you re not a Madison Avenue copywriter you ll find the process quick easy and fun Just by asking a few questions the intuitive software will create several choices of beginning and ending sentences for you Simply click on your choices add a sentence or two of your own and you re done it s that easy Your finished script can either be read by you or submitted to On Hold Plus for professional voice over of your custom messages Messagen ieo Writer Main Window CEL m iii Teek U hhh a E a t EN IEA F Pa PETET PT4 gt Professional Production Services from On Hold Plus On Hold Plus offers complete professional production services featuring national broadcast quality voice talent Your finisned on hold messages four 30 second message segments can be e mailed or sent to you on a CD ROM Your messages will be sent to you within 3 to 5 working days e mail delivery or 10 to 15 days CD ROM delivery from
15. or3 ON 4 ON 5 OFF level 4 After adjusting Signal Strength test hold function again maximum filtering TEHMA To Much Signal Filtering Phone audio sounds muffled TEHMA ships in medium filtering mode switches 1 amp 2 OFF minimum filtering The majority of all phones Volume too high o WPwne VPwWwne Make call and press phone s HOLD button Music Activates problem is fixed Music Does Not Activate continue to next step Disconnect TEHMA and change switch positions to B position and reconnect to phone base and handset Make call and press phone s HOLD button Music Activates problem is fixed Music Does Not Activate continue to next step Disconnect TEHMA and remove the screw from the bottom side Lift top half of the plastic off to expose DIP switches on circuit board Move switches 3 4 and 5 to the ON position maximum signal strength Reassemble TEHMA Confirm that both slide switches in the TEHMA are in the A position and reconnect to phone base and handset Make call and press phone s HOLD button Music Activates problem is fixed Music Does Not Activate change switch positions on TEHMA to B position as detailed above If music still will not active by pressing phone s hold button call for tech support at 858 457 3300 Reduce the volume by turning the VOLUME control on the back of the unit counterclockwise Disconnect TEHMA and remove t
16. r end to phone base IMPORTANT both switches on the activator should be in position A Plug end of coiled cord connected to handset into jack on the hold music activator side marked to handset Corded Phones Using the cordless phone adapter cable plug the end of the cable with the phone connector into the jack on the hold music activator marked to phone NOTE switch should be in the A position Connect the headphone jack side of the cable to the cordless phone s headset jack Connect headset to jack marked to handset System Test From any phone in the office with a hold music activator attached dial the phone number of another phone 2nd phone in office or outside line From office phone place the call on hold using the HOLD button on the telephone Return to call and confirm that the on hold audio was present on the line while on hold NOTE If no on hold audio isheard on the phone change A B switch postion on the hold music activator and repeat test as detailed above Using the volume control on the rear of the player adjust the volume to proper level NOTE Excessive volume will cause the on hold audio to shut off during playback Deactivating hold music manually If for any reason the hold music is activated inadvertently it can be deactivated by pressing any key on your phone s dial pad Activating hold without a TEHMA Most phones without activators are ab
17. receipt of your script Using the MessageStudio Player you will add these professionally voiced message files to the program for playback with your choice of background music To submit your production to On Hold Plus for professional production just follow the step by step instructions in the MessageStudio Writer software OHP 4500 User Manual Warranty gt Limited Warranty On Hold Plus warrants this product to be free from manufacturing defects in material and workmanship under normal use and conditions for a period of 3 years from date of original purchase in the United States Should service be necessary under this warranty for any reason due to manufacturing defect during this 3 year period from date of original purchase On Hold Plus will either repair the unit or replace it with a reconditioned unit at no charge You may return the unit to On Hold Plus at the address listed below e Pack the unit in a well padded heavy corrugated box Enclose proof of purchase e Enclose your check or money order payable to On Hold Plus in the amount of 10 00 to cover shipping and handling costs e Ship the unit prepaid via UPS or parcel post insured Note This warranty is void if the product is a Damaged through negligence misuse abuse or accident b Modified in any way c Damaged because it is improperly connected to the equipment of other manufacturers This warranty does not cover a Damage to
18. tent erasure of stored audio program remove Connector Cable from the OHP 4500 s AUX IN jack when recording is finished Manual Recording 1 Insert 3 5 mm mini plug into the jack marked AUX IN 2 Press the REC button to begin recording 3 Begin playback of your external source 4 When finished press REC button again to stop recording OPERATION Once REC button is pressed the unit will begin recording the content of external source audio into the unit s digital memory During the recording process the audio being recorded to memory will be heard through the speaker NOTE The REC button is only active when the 3 5 mm mini plug is connected to the AUX IN jack Q OHP 4500 User Manual Settings gt Impedance Switch Location right side of unit Operation Most telephone systems prefer an 8 ohm output If you are working with an older phone system the 600 ohm setting may be preferable Speaker Button Location left top located below the REC button Operation Push SPEAKER button to listen to program playing from digital memory Push SPEAKER button again to turn off speaker Audio being recorded plays through speaker regardless of speaker switch position Speaker switch position has no effect on AUDIO OUT playback Volume Control Location rear panel Operation controls output level of AUDIO OUT jack To adjust turn control knob clockwise to increase volume Set proper vo
19. to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence Numbers of all the devices does not exceed 5 P Precautions Installation Never install the unit where it would be subjected to heat sources such as radiators or air ducts direct sunlight excessive dust moisture or rain mechanical vibration or shock unleveled surface When the unit is used with an AC power adapter do not wrap the unit in a cloth blanket etc If you do so the temperature inside and outside the unit may rise considerably resulting in malfunctioning of the unit or serious accidents e For the unit to operate at its best it should not be subjected to temperatures below 5 C 41 F or above 35 C 95 F gt Warnings Before operating the unit please read this manual thoroughly and retain it for future reference To prevent fire or shock hazard do not expose the unit to rain or moisture To avoid electrical shock do not open the cabinet Refer servicing to qualified personnel only The use of optical instruments with this product will increase eye hazard gt Customer Support Toll free customer support is available from 8AM to 5PM PST Monday thru Friday by calling 800 839 7277 On Hold Plus
20. ts s The department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate An explanatory note on Ringer Equivalence Numbers see Section 10 0 and their use must be provided for the terminal equipment user in the information accompanying the terminal equipment A notice similar to the following would be suitable NOTICE The Ringer Equivalence Number REN assigned
21. vator marked to phone Connect the headphone jack side of the cable to the cordless phone s headset jack Connect headset to jack marked to handset p System test From any phone in the office with a hold music activator attached dial the phone number of another phone 2nd phone in office or outside line From office phone place the call on hold using the HOLD button on the telephone Return to call and confirm that the on hold audio was present on the line while on hold B Using the volume control on the rear of the unit adjust the volume to proper level IMPORTANT Excessive volume will cause the on hold audio to shut off during playback gt Deactivating hold music manually If for any reason the hold music is activated inadvertently it can be deactivated by pressing any key on your phone s dial pad OHP 4500 User Manual Cordless Phone Set up cordless phones IMPORTANT TEHMA will not function if the handset cord is not plugged in straight JX RIGHT WRONG gt Telephone Extension Hold Music Activators TEHMA For true hold button activation of on hold audio each cordless phone requires the use of a telephone headset not included in conjunction with a hold music activator Two hold music activators have been included in your package If you require additional activators for other phones contact your reseller or visit www onholdplus com to purchase them on line Phones
22. without activators may engage the hold music feature by pressing the star key twice on the telephone keypad and then immediately pressing the HOLD button on the phone to handset p gt telephone extension hold music activator ZZAN gt Cordless telephone connection Using the cordless phone adapter cable plug the end of the cable with the phone connector into the jack on the hold music activator marked to phone NOTE switch should be in the A position Connect the headphone jack side of the cable to the cordless phone s headset jack Connect headset to jack marked to handset gt System test From any phone in the office with a hold music activator attached dial the phone number of another phone 2nd phone in office or outside line From office phone place the call on hold using the HOLD button on the telephone Return to call and confirm that the on hold audio was present on the line while on hold NOTE If no on hold audio is heard on the phone disconnect all cables to the hold music activator and change A B switch postion to the B position Reconnect cables and repeat test as detailed above Using the volume control on the rear of the unit adjust the volume to proper level IMPORTANT Excessive volume will cause the on hold audio to shut off during playback gt Deactivating hold music manually If for any reason the hold music is activated inadvertently it can be deactivated by
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