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SolarWinds LANsurveyor Administrator Guide

1. Map Spacing Between Levels adjusts the space between network segments the higher the number the greater the space Draw a Map 29 SolarWinds LANsurveyor Administrator Guide Map Spacing Node Separation adjusts the separation between nodes for a circular layout Map Spacing Edge Length adjusts the minimum edge length for a symmetrical layout Map Background Image You can include a floor plan logo or other image on your map using the Map Background Image option Click the Browse button to select the file you would like to include then choose center stretch or tile for the image background Map Labels LANsurveyor maps can include node labels to help you understand which node you are viewing By default LANsurveyor displays the node name fully qualified domain name and IP address on the map The Map Labels tab allows you to change the data fields as well as the order for display Check the box for the fields you would like to display and use the up down arrows on the right side of the tab to change the display position 30 Draw a Map Administrator Guide SolarWinds LANsurveyor Toolbars and Navigation Application Buttons Toolbars contain shortcuts to LANsurveyor s mostimportant features Buttons on the application toolbars work on either the front most window or across multiple windows e g multiple open maps e hE AAF RER New Map a shortcut for the New Map from the File menu The New Map
2. Scheduled Events Scheduled Events Window Reports and management operations can be run immediately or scheduled for future execution Once an operation has been scheduled for future execution itis added to the Scheduled Events list You can view and delete Scheduled Events by selecting Scheduled Events from the Edit menu To delete an event select it and then click Delete Event Scheduled Events Scheduled for Event 72222010 12 00 01 AM Repository Maintenance 7 6 2010 3 29 42 PM Repository L Nsurveyor Responder Asset Collection 7 16 2010 2 00 00 4M Repository Backup Scheduled Events 75 SolarWinds LANsurveyor Administrator Guide 76 Scheduled Events Administrator Guide SolarWinds LANsurveyor Event Logging Session Log Window LANsurveyor s Session Log keeps an ongoing record of all the significant activities and events LANsurveyor monitors Examples of information included in the Session Log include e new map creation information including IP address range and map drawing options e missing map nodes on Continuous Scan and Rescan e remote client management operations and the status of those operations e Repository status and operations and the status of those operations e report execution e alerts logging nodes on and off the network during Continuous Scan View the Session Log Select Session Log from the Window menu to view the session log LANsurveyor keeps a record of activit
3. SolarWinds LANsurveyor Administrator Guide v10 4 3 8 2011 Administrator Guide SolarWinds LANsurveyor Table of Contents INtTOdUCHONO iii its 1 Welcome OO a T alel Klasik ayal Sakir kaan BEER dead eho dazlak ai 1 LICONSA er ae le Mn 1 Compatibility yakana ai alal m A li ilama 2 Upgrade ANS UME YON sair ii 2 Install LANsurveyor ieai Configure LANsurveyor for Windows Vista 7 2008 Install ResponderClient e eee Upgrade Responder Clients sean milan lll milan mal kanl n 6 Remove Responder Clint ei am an arma ii az Gil anal nal 8 Repository mmm emek al a Ml da e ey del allel a Gl 9 Repository Monitor ninss reann an ilmen ia 14 Drawa Map a haat aie i eel eatin era ee a oe ol az 15 Start LANS UV yO sisi ema sa nini ilan lam laa deere 15 Create a New Map asmin am ila lm eats lila L 16 IP Address Range FOSO giysi p sanane SNMP Devices Responder Clients GMPER N G sale Al eee aa Anl Ale nn NetBIOS sks Si Sap ea aa ani a dei GS 18 SIPECIONTS Kaan an ndan ina 19 PctveDirectoryDomainControllers 19 Mapping Speed add ia 19 TroubleshootingYourMap eee 20 Read a Map AR Re 20 Networks Greene asama inna o elite anasi 21 Routers sanmam aka diana 21 Managed Switches HUDS ak maa mann yand m 21 End Node s smmm na 21 View Map Lev
4. e TCP Port Monitoring checks the availability of applications or services running on networked systems e Alerts can notify you of network problems through a variety of methods Continuous Scan Intrusion Detection Continuous Scan is an intrusion detection feature that uses one or more LANsurveyor maps as the baseline network environment When Continuous Scan is active LANsurveyor scans the appropriate network ranges and looks for nodes that appear on the network In a managed switch environment you can disable network access for rogue nodes directly from the Threat List or automatically disable network access for all rogue nodes Note The Rescan Map command Tools gt Rescan Map does not perform the same function as the Continuous Scan feature in LANsurveyor The Rescan Map function simply scans your network again using your original settings so new discovery data is not updated as itis with the Continuous Scan feature Continuous Scan can be set to either scan all open maps or just maps you specify Use the AutoOpen option under Tools gt Options to specify which maps to use Continuous Scan is a great way to meet regulatory requirements Continuous Scan monitors your network for new nodes checks new nodes for compliance as they connect to the network and keeps a log ofall nodes as they connect to and disconnect from the network To enable Continuous Scan for your LANsurveyor network maps 1 Open the map you want to scan continuo
5. AppleTalk Ethernet Address the Ethernet hardware MAC address assigned to the AppleTalk interface If AppleTalk is not running on an Ethernet interface N A will appear Not available for Linux or Windows machines Processes Process Name the name ofthe process Process Type the type of process For Windows machines the type will always be Application For Mac OS process types include Application INIT Background and Finder Process Size the amount of memory allocated by the process For computers running Windows 95 98 ME or Mac OS X this value will always be zero as itis not available Process Active Time the accumulated time during which the process has used the CPU including both foreground and background processing time For Mac OS X and Windows machines running Windows 95 98 ME this value will always be zero as itis not available Volumes Volume Name the name of the volume Volume Kind Local indicates that this is a volume directly connected to the machine Remote indicates a shared volume that is mounted over the network 86 Appendix A Report Fields Administrator Guide SolarWinds LANsurveyor Volume Capacity the amount of space available for use on the volume expressed in megabytes Windows 98 nodes do not return accurate information for this value Volume Free Space the amount of free space on the volume expressed in megabytes Windows 98 nodes do not return accurate information for t
6. Click the Start button or select Start Monitoring from the Monitor gt TCP Port menu to start monitoring Click the Stop button or select Stop Monitoring from the Monitor gt TCP Port menu to stop monitoring While waiting for the status of the TCP Port LANsurveyor displays an empty circle If the port responds and the ASCIl text received from the port matches the expected result for the TCP server in question a green dot is displayed if there is no response a red dot Y is displayed A warning dot is displayed when the TCP port is responding but the ASCII text received does not match the expected result for the TCP server in question An alertis triggered when the number of retries set in Options has been reached To view the exact ASCII text received by the TCP server being monitored right click the warning dot and select Statistics The Last Script Receipt section of the TCP Port Statistics dialog box contains the last ASCII text received as well as the ASCII text that was expected by LANsurveyor Monitor Your Network 47 SolarWinds LANsurveyor Administrator Guide TCP Port Monitor Options Click the Options button on the TCP Port Monitor window or select TCP Port gt Options from the Monitor menu to setthe TCP Port Monitor options Specify the number of retries LANsurveyor should use before warning or declaring the TCP port down as well as the number of seconds LANsurveyor should wait for a response from the TCP
7. H Fit in Window click icon to automatically zoom entire map to fitin map window I Map Overview a shortcut for Overview from the Window menu Displays a thumbnail of the entire map in a smaller window 10 Zoom Percentage displays current zoom percentage for map window Change the zoom percentage by selecting from the pull down menu or enter a number directly in the field When a LANsurveyor map zoom level is 32 Toolbars and Navigation Administrator Guide SolarWinds LANsurveyor changed all the relationships between objects are maintained In addition when you save print or exporta map the zoom level selected will apply to the output s Display Level 1 redraws map to display only routers and network segments lt Display Levels 1 and 2 redraws map to display only routers network segments and switches A Display Levels 1 2 and 3 redraws map to display all network nodes Selected button shows current state of the display level Y Edit Map View Filter controls which categories ofend nodes are displayed plus sets threshold for displaying subnets Show Hide Tool Tips controls display of tool tips on map used to display interface speed and switch to switch port connectivity Show Sub level shows Level 3 nodes connected to selected Level 2 node or Level 2 nodes connected to selected Level 1 node Hide Sub level hides Level 3 nodes connected to selected Level 2 node or Level 2 and Le
8. All selected map objects are automatically selected Select the desired nodes with Responder clients Click Next 3 Select the search pattern Choose which types of files you want to inventory and optionally any text string you would like to use to narrow the search Click Next 4 Click now to run the report immediately or click at this time to specify the time and date to run the report Click Finish Depending on your Repository settings LANsurveyor will either gather the information live or from the Repository Software Meter Use Software Meter Reports to measure software license compliance or to determine software upgrade needs The Software Meter Report creates a list of running applications and processes according to a search pattern you define To create a software meter report 1 Click the Software Meter toolbar icon or select New gt Software Meter in the Report menu to create a Software Meter Report 2 The Software Meter Wizard is displayed All selected map objects are automatically selected Select the desired nodes with Responder clients and click Next 3 Select whether to Find all running processes or Find running processes whose name matches the search pattern options you specify Click Next 4 Click now to run the report immediately or click at this time to specify the time and date to run the report Click Finish LANsurveyor will then gather the information from the selected nodes for the report Reports 57
9. IP ARP Displays information contained in the IP Address Resolution Protocol ARP table ARP is used to translate between IP addresses and physical hardware addresses For example in order to send IP data to an Ethernet device the device s Ethernet address must be obtained ARP is the protocol by which an IP node requests an Ethernet address for a given IP address The IP ARP table is useful for mapping IP address assignments to their corresponding Ethernet addresses The IP ARP table contains several columns If Index a number assigned to a device s network interface This interface is used to send IP data for the particular IP address contained in the third column Physical Address the hardware address usually a six byte Ethernet address corresponding to the IP address contained in the third column Network Address the IP address thatis assigned to the hardware Ethernet address contained in the second column Media Type one of four values indicating the type of IP to Hardware address mapping Invalid indicates that the particular mapping is invalid usually because of a manual configuration option a user has set Dynamic indicates that ARP has been used to generate a mapping thatis the device has asked other devices on the network if they can supply a hardware Ethernet address for a particular IP address Static indicates that a user has manually configured an address mapping for a particular Ethernet address Other in
10. Repository LANsurveyor s Repository collects asset data from SNMP enabled network equipment in addition to workstations and servers running the Responder client software and stores the data on a regular basis in a database LANsurveyor uses either Microsoft SQL Server Express or Microsoft SQL Server either locally or across the network This section covers pre installation considerations as well as Repository setup Responder clients Asset data stored in the Repository is gathered from systems running the optional Responder client software In order to store data in the Repository Responder clients must be version 5 4 or later Refer to the Install Responder clients or Upgrade Responder client sections of this manual for more information Responder clients are assigned their primary database key based on the millisecond the LANsurveyor system installs the key SNMP enabled Network Equipment SNMP asset data can also be stored in the Repository including basic configuration information printer statistics and APC specific UPS data Introduction 9 SolarWinds LANsurveyor Administrator Guide Architecture Considerations If you plan to use just one copy of LANsurveyor at your site you can skip this section You can also skip this section if you plan to implement multiple copies of LANsurveyor with independent Repository databases If your organization plans to implement more than one copy of LANsurveyor with a shared datab
11. SolarWinds LANsurveyor Administrator Guide Missing Software Use Missing Software Reports to measure software license compliance or to determine software upgrade needs The Missing Software Report creates a list of applications Control Panels Extensions Fonts or Startup ltems and their versions according to a search pattern you define To create a missing software report 1 Click the Missing Software toolbar icon or select New gt Missing Software in the Report menu 2 The Missing Software Wizard is displayed All selected map objects are automatically selected Select the desired nodes with Responder clients and click Next 3 Select the search pattern Choose which types of files you want to inventory and optionally any text string you would like to use to narrow the search Click Next 4 Click now to run the report immediately or click at this time to specify the time and date to run the report Click Finish Depending on your Repository settings LANsurveyor will either gather the information live or from the Repository Hardware Inventory Use Hardware Inventory Reports to get an overview of the hardware installed on any client computers with a Responder client installed The Hardware Inventory Report includes the node name machine type CPU type CPU speed number of CPUs RAM OS version IP address router address net mask Ethernet Address number of disks number of volumes number of PCI cards and all Responder
12. 24 Align Top 24 APC UPS Stats 89 application launch 69 Application Integration 71 application preferences 79 Applications 85 archived maps 45 asset management 57 assettags 69 asynchronous reverse DNS lookups 79 authenticate 43 authentication 15 19 45 79 AutoOpen options 79 AutoSave in Visio Format 40 AutoSave Maps 39 B Background Image 26 30 backup 56 dates 67 Backup Profiler differential 56 incremental 56 C CDP 16 Change Map Levels 22 Change Repository Password 9 circular map 27 Cisco 79 Cisco Discovery Protocol 16 Classic Mac OS Responders select 34 Clear Session Log 77 Administrator Guide SolarWinds LANsurveyor community string 2 20 lock 18 read write 43 computers 21 configure LANsurveyor for Windows Vista 4 connect netw ork segments 25 Context Menus 36 Continuous Scan 16 24 33 39 41 43 49 79 license 84 Control Panels 85 Copy 31 create a map file 23 Create a New Network Map 16 23 Create Map File 16 Create Map Object 23 41 Create Node 23 25 Custom Reports 9 31 60 Customize map 26 Customized Visio Output 22 Cut 31 D database login 9 database maintenance 9 database repository 53 daylight savings time 67 Delete Event 75 Delete map objects 31 Deploy Responder client 65 deploy Responder clients 4 DHCP 45 directory service 4 disable network access 24 43 45 Disable Switch Port 43 disable switch ports 73 Discard assetdata 9 display interface speed
13. CD Please refer to the VNC website www realvnc com for more information about VNC to download the latest client and server software and to monitor for updates to this product 72 Application Integration Administrator Guide SolarWinds LANsurveyor Manage SNMP Interfaces LANsurveyor allows you to directly enable or disable network interfaces for any SNMP device including managed switch ports In order to manage interfaces make sure you have configured the node to include your read write SNMP community string by clicking the device and then selecting Node Properties from the Edit menu To enable or disable interfaces select the SNMP node on your map and then select Manage Interfaces from the Tools menu or select Manage Interfaces from the right click context menu Interfaces listed with green dots are enabled red dots Y indicate the interface is disabled Select the interface name and click either Enable Interface or Disable Interface in the dialog box Manage Interfaces Use this dialog to enable or disable network interfaces Please be careful as this will cause a change in network connectivity and perhaps a loss of LAYER network connectivity for one or more nodes Interface Name Ethemet Ethemetl Seriald SEZEN nulo Application Integration 73 SolarWinds LANsurveyor Administrator Guide 74 Application Integration Administrator Guide SolarWinds LANsurveyor
14. GSM Mobile network subscription e ACOM Port for your modem AHayes compatible GSM GPRS Modem capable of supporting AT commands Alert Limits You can configure alerts to only function within certain timeframes This feature lets you monitor conditions within specific hours e g only notify ifa system is unavailable during the work day and allows you to have different alerts for nights and weekends To set up alert limits configure your primary alert with the correct time frame and days of the week Then specify which alert to use if the problem occurs outside the alert limit or leave un checked if you want no alert outside the timeframe specified If an alert is specified that alert s timeframe is then checked If the alert occurs outside the second alert s timeframe the next alert specified is used and so on This allows you to have a workday alert a weekday evening alert and a weekend alert all configured for the same alert condition Alert Message Use the Alert Message edit field to modify the contents of the alert message sent LANsurveyor recognizes seven keywords within the contents of the alert message condition date time node name IP address switch name and switch port Whenever LANsurveyor encounters one of these key words enclosed by square brackets 1 LANsurveyor replaces the appropriate text for the keyword For example the time keyword will be replaced by the time that the alert condition is detected
15. Itis particularly useful in conjunction with the LANsurveyor Send a File management operation Note Some applications running on remote computers may display dialog boxes that require direct user input before a successful restart Consequently while LANsurveyor will report that a remote computer has been successfully restarted the remote computer may still be waiting for the dialog boxes to be dismissed Synchronize Clocks Synchronizes the remote computers clocks with the clock on the LANsurveyor machine The Sync Clock operation is useful to ensure backup dates are correct database updates are synchronized and adjustments are made for daylight savings time Note Sync Clock does not take into account time zone settings This means that the remote computers clocks will be set to match that of the LANsurveyor machine independent of the time zone set on any of the machines Send a File The Send File operation is an excellent way to install new versions of software on remote machines For example if SolarWinds produces a new version of the Responder client you can use Send File to distribute the new client software without having to physically visit the remote computer Select the file you would like to send and click Open After the file has been selected specify the destination to which to send the file you have selected If a file with the same name already exists in that destination on the remote computer the old file will b
16. LANsurveyor automatically builds a map of your network by searching for network objects such as routers networks and end nodes LANsurveyor incorporates a number of different discovery and query methods in order to provide you with the most complete and accurate map possible including node name These discovery and query methods include ICMP ping SNMP NetBIOS SIP CDP Cisco Discovery Protocol LLDP Link Layer Discovery Protocol and installed client software including our own Responder client software Note Make sure you license and install the Responder client add on if you want to use LANsurveyor s remote management features or the Windows Macintosh and Linux asset management If you are in an Active Directory environment you may deploy Windows Responder clients automatically after the map is created Select which items you would like to include on your map IP Address Range Hops SNMP Devices Responder clients IGMP Ping NetBIOS SIP Clients Active Directory Domain Controllers and specify the desired mapping speed After you have chosen your options click Start Network Discovery to automatically build your network map You may build maps in parallel and you can open any number of maps even while a new map is being created 16 Draw a Map Administrator Guide SolarWinds LANsurveyor LANsurveyor automatically builds the map e network requests are sent to discover nodes items that respond to
17. Once saved it can be opened Click the Open toolbar icon or select Open from the File menu 60 Reports Administrator Guide SolarWinds LANsurveyor Rerun and Modify Reports You can update a report with current information using the parameters you set when you created the report Click the Rerun reporticon or select Rerun Report from the Report menu If you are using LANsurveyor s Repository any Responder client data will be pulled from the Repository depending on your Repository settings If you would like to make changes in your report options or would like to create a new report based on a template you already created use Modify Report To modify a report open the report you would like to modify and click the Modify report icon or select Modify Report from the Report menu Once selected the appropriate report wizard is displayed allowing you to easily make changes to your report Export Reports to Excel Once you have run a report LANsurveyor displays the report data in a report window The report data can easily be manipulated and summarized using Microsoft Excel Click the Excel icon or select View Report in Excel from the Report menu LANsurveyor creates a temporary tab delimited text file with an Excel extension and opens that file in Excel Reports 61 SolarWinds LANsurveyor Administrator Guide 62 Reports Administrator Guide SolarWinds LANsurveyor Manage Clients Remote Client Management
18. SIP client data is available for SIP based VoIP clients The data in these fields is based on the Request for Comments RFC for SIP Session Initiation Protocol SIP the version of SIP implemented and the current status of the connection Via the IP address of the LANsurveyor computer which receives the response to the SIP request and a branch parameter that identifies this request transaction From the display name LANsurveyor and a SIP or SIPS URI that indicate the originator of the request sip LANsurveyor There is also a tag parameter containing an identification string To the display name and a SIP or SIPS URI that indicate the request destination the map node Call ID a globally unique identifier for the current request CSeq the Command Sequence contains a request ID and the name of the request LANsurveyor made to populate these data fields Contact contains a SIP or SIPS URI that represents a direct route to the node usually composed of a username ata fully qualified domain name FQDN While an FQDN is preferred many end systems do not have registered domain names so IP addresses are permitted While the Via header field tells other elements where to send the response the Contact header field tells other elements where to send future requests User Agent the type of SIP device which may also include the specific software version Accept Language the preferred language for the transaction Accept the
19. You can use LANsurveyor to remotely manage computers running the Responder client You gain considerable control over client computers with Responder clients Management operations can be performed on a computer by computer basis or by selecting a group of computers and applying the operation on these nodes as a group There are ten management options Access any of these options through the Manage Og Wizard available from either the Manage menu or toolbar icon There are three or four panes on the wizard select task select Responder clients or verify if already selected on the map select options specific to that task if any and schedule the management task Manage Clients 63 SolarWinds LANsurveyor Administrator Guide Management Options bai E Choose which management option you would like to perform gt S To use any of these options a L Nsurveyor Responder must be installed on the computers you wish to manage Management Operations Shut Down Restart Synchronize Clocks Change L Nsurveyor Responder Passwords Send a File Send a Folder Store Notes Send Message Quit a Remote Process Launch an Application If any errors occur during any management operation LANsurveyor will record details of the error in the Session Log Management options include e shutdown remote computers e restart remote computers e synchronize the remote computers clock with that
20. alerts 48 Monitor Your Network Administrator Guide SolarWinds LANsurveyor Alerts LANsurveyor has the ability to alert you to potential problems on your network on a real time basis LANsurveyor s alert options can notify you of network problems either locally or remotely so you can be alerted to signs of network trouble before network users begin complaining LANsurveyor s extensive alert capabilities are used in conjunction with TCP Port Monitor and Continuous Scan intrusion detection LANsurveyor s alerts are whatis known as edge triggered This means that when an alert condition occurs any configured alerts are sent and the alerts will not be sent again until e the alert condition no longer exists and e the alert condition then occurs again Click the Configure Alerts toolbar icon 5 or select Alerts from the Edit menu to Set Up Alerts The Alerts dialog boxis made up of three types of alerts Any combination of these alerts can be formed into a named alert To create a new alert select one of the existing alert names and click the Duplicate button After naming the new alert enable one or more of the alert options ana if desired the alert message The Default alert configuration will always be present Click the Rename button to rename an alert configuration Click the Delete button to delete an alert configuration Alerts Alert Methods Alert Limits Default te Sendemali Limit this alert to Weekend
21. button displays the Create New Network Map dialog to begin autodiscovery of a new network map Open a shortcut for Open from the File menu Open a saved map or report Save a shortcut for Save from the File menu Saves a map or report Cut a shortcut for Cut from the Edit menu Cuts map items or report entries Copy a shortcut for Copy from the Edit menu Copies report entries Paste a shortcut for Paste from the Edit menu Pastes log entries Print a shortcut for Print from the File menu Printa map or report 05 eea BEATO Manage a shortcut for the Manage menu Brings up the Manage Wizard The Manage Wizard gives you access to all of LANsurveyor s management options Refer to the chapter titled Remote Client Management for more information on LANsurveyor s management features Alerts a shortcut for Alerts from the Edit menu Opens the Alerts dialog box Refer to the Alerts chapter for more information on alerts Backup Profiler a shortcut for New gt Backup Profiler from the Report menu Starts the Backup Profiler Wizard to help you plan implement and monitor your disaster recovery strategy for all selected Responder client nodes Software Inventory a shortcut for New gt Software Inventory from the Toolbars and Navigation 31 SolarWinds LANsurveyor Administrator Guide Report menu Inventory software applications on all selected Responder clientnodes EJ Software Meter a shortcut for New gt Software
22. client Note Fields To create a hardware inventory report 1 Click the Hardware Inventory toolbar icon or select New gt Hardware Inventory in the Report menu 2 The Hardware Inventory Wizard is displayed All selected map objects are automatically selected Select the desired nodes with Responder clients 3 Click now to run the report immediately or click at this time to specify the time and date to run the report Click Finish Depending on your Repository settings LANsurveyor will either gather the information live or from the Repository 58 Reports Administrator Guide SolarWinds LANsurveyor Switch Hub Ports Use Switch Hub Ports Reports to obtain a list of managed switches and hubs and the port number Ethernet address and IP addresses for each connected device Some switches are set by default to flush their Ethernet data relatively frequently If your Switch Hub Port reports are not as complete as they should be consider running the report immediately after creating a new map that includes those end nodes or turn on the Continuous Scan option To create a switch hub ports report 1 Click the Switch Hub Ports Report toolbar icon or select New gt Switch Hub Ports in the Report menu 2 The Switch Hub Ports Wizard is displayed All nodes selected in the map are automatically selected Select the desired switches and hubs 3 Click now to run the report immediately or click at this time to specify the time and d
23. default LANsurveyor uses the credentials of the person running LANsurveyor If you want to use different credentials click Authentication Use these domain credentials and then Add to enter the credentials you would like to use Note Active Directory only allows one user to be logged into a domain ata time from any given system Therefore if you are already logged into a domain as the LANsurveyor user and you would like to discover that domain make sure that user has administrator access Mapping Speed The mapping speed slider modifies the Network Timeouts set in the Network Tab of the program options dialog box Slower devices and devices separated by several hops require more time to discover than faster closer devices Setting the slider to slower gives greater accuracy Mapping switch and hub ports also takes time You can significantly speed mapping on large networks if you uncheck the Map switch hub ports option on the Miscellaneous tab of LANsurveyor s application preferences Draw a Map 19 SolarWinds LANsurveyor Administrator Guide Troubleshooting Your Map LANsurveyor maps include icons to represent your end nodes and SNMP enabled devices If the map icons are generic IP computer icons one or more of the following could be true e your devices do not support SNMP e SNMP is not enabled on your devices e you do not have the correct SNMP community string password for your SNMP devices e your SNMP de
24. displayed on the map e SNMP Nodes alphabetical list of all nodes on the map that responded to the SNMP query when the map was created e SNMP Switches Hubs alphabetical list of all managed switches and hubs that responded to a switch hub specific SNMP query when the map was created e SIP VoIP Nodes alphabetical list of all SIP based VoIP devices on the map e Layer 2 Nodes alphabetical list of Ethernet addresses discovered with Continuous Scan s Layer 2 detection e Active Directory DCs alphabetical list of all Active Directory Domain Controllers on the map e Groups user defined collections of nodes Right click any category header e g SNMP Nodes to get information about the nodes in that category See the Get Info section in the Reports chapter for more information Find and Find Again Search all open maps for any label or IP address using any alphanumeric string Select Find from the Edit menu and enter the string LANsurveyor will find the first occurrence and highlight the map object Use Find Again from the Edit menu to find the next object that matches the alphanumeric string you entered Select Map Objects Select map objects to get more information report or delete You can select map objects in a number of different ways Responder client Toolbar Icon Select all Responder clients by clicking on the toolbar icon Computers with Responder clients installed use an icon with the LANsurveyor compas
25. more than one type of query e g SNMP and ICMP are merged IP addresses are assigned to each network object icons are assigned to each network object managed switch and hub ports are mapped SNMP interfaces are mapped networks and nodes are arranged The map building and layout process may take a long time on large networks Allow at least four seconds per ten IP addresses with all search options enabled LANsurveyor supports different map levels Level 1 maps show routers Level 2 maps show routers and switches Configure your display preferences using LANsurveyor Level Options Add another IP address range to an existing map with Add to Map from the Tools menu and keep your map up to date and your network secure with Continuous Scan IP Address Range Enter the IP address range s of your network This defines the scope of the search for the map The default IP address range comes from the network settings of the computer running LANsurveyor Mapping Multiple VLANs LANsurveyor is capable of discovering and mapping multiple VLANs on Layer 2 For example to map a switch connecting multiple non consecutive VLANs e g 10 110 1 0 10 111 1 0 10 112 1 0 simply enter your VLAN ranges as the IP address ranges to search Hops LANsurveyor can also show connectivity between different networks i e network segments separated by routers or hops Enter the number of hops LANsurveyor should scan You must have an SNMP capabl
26. network segments are Level 1 objects Switches are Level 2 objects Everything else is Level 3 If there are more than the specified number of Level 2 objects routers and network segments Level 1 will be displayed by default Likewise if there are more than the specified number of Level 3 objects only Level 1 and Level 2 objects will be displayed You may also Filter which Level 3 objects are displayed AutoOpen Any LANsurveyor documents selected for AutoOpen are automatically opened when LANsurveyor is launched either manually or when LANsurveyor is run as a service If maps are specified only those maps are used for Continuous Scan and Repository collection 82 LANsurveyor Preferences Administrator Guide SolarWinds LANsurveyor Run as a Service You may wantto run LANsurveyor as a Windows service to ensure network monitoring continues after a power outage or restart LANsurveyor can run as a service on your Windows 2003 Vista 2008 7 or later computer lf you run LANsurveyor as a service LANsurveyor can monitor your network without requiring a user to be logged into the computer In addition if your computer restarts monitoring automatically restarts When preparing to run LANsurveyor as a service log into your computer as the administrator of the computer This allows LANsurveyor to install properly and assures the options function properly Then select Install As A Service from the File menu to set the servic
27. port LANsurveyor keeps detailed statistics for every TCP port monitored Right click the cell and select Statistics to view the statistics Click the Clear All Statistics button to reset all statistics for all monitored ports The Default Options section includes the monitoring rate in minutes as well as the alert actions to take when port up down or warning conditions are triggered Alerts are edge triggered For example ifa TCP portis not responding after the specified number of retries LANsurveyor will send the selected alert No further down alert will be sent unless the port becomes available and then fails again If you want different monitoring rates and or alerts for different nodes and ports use the Options tab of the TCP Port Monitoring Option dialog The Services Monitored tab of the TCP Port Monitoring Options dialog provides a list of applications or servers available for monitoring and allows you to select which are displayed in the columns of the TCP Port Monitoring window Only checked items will appear on the monitoring window Custom TCP Port Options Some nodes and or services maybe more important than others or maybe monitored by different people LANsurveyor allows you to override the Default Options for any cell on the TCP Port Monitor window Once monitoring is enabled in the cell right click in the cell select Options click Use these options for this service and specify the cell specific monitoring rate and
28. time in the future The Responder client upgrade files are located in the LANsurveyor Responder Updaters folder in the SolarWinds LANsurveyor application folder There are different files for the different OSes supported Once the wizard completes you need to either restart the Responder client service Windows NT 2K XP Vista restart the computer Windows 95 98 ME and Mac OS or log off the current user and log back in Mac OS X to load the upgraded software Introduction 7 SolarWinds LANsurveyor Administrator Guide Remove Responder Clients You can uninstall Responder clients from 2000 XP 2003 and Vista based Windows computers through a directory service such as Active Directory To uninstall Responder clients from 2000 XP 2003 and Vista based Windows computers through a directory service 1 Log into the LANsurveyor computer using an accountin an administrative group Domain Admins or Enterprise Admins for Active Directory 2 Open a map with the computers that have the Responder clients installed 3 Select XP 2003 2K Vista LANsurveyor Responders from the Tools gt Uninstall menu 4 The Uninstall Responder client wizard is displayed allowing you to select the appropriate computers and the schedule for the removal Manually Remove Responder client Windows Systems You can also remove Responder clients manually on Windows systems with your choice of methods Method 1 To remove Responder clients manua
29. type of message body acceptable in the response Allow a list of commands supported by the node Allow Events a list of events supported by the node Supported the list of SIP option tags supported Content Length a byte count of the message body 94 Appendix A Report Fields Administrator Guide SolarWinds LANsurveyor Autodiscovery Data Create reports based on the data collected by LANsurveyor during the mapping autodiscovery process IP Address the IP address of the node Domain Name the name of the system as determined during the autodiscovery process Ethernet Address the MAC address for the device as determined by SNMP queries Last Login the name of the last user logged into the computer obtained from Responder client discovery Login Last Updated the date and time the last login information was updated Has Responder client is the Responder client installed Yes or no Has SNMP was LANsurveyor able to get a response to an SNMP query Yes or no Has NetBIOS is node responding to a NetBIOS query Yes or no Appendix A Report Fields 95 SolarWinds LANsurveyor Administrator Guide 96 Appendix A Report Fields Administrator Guide SolarWinds LANsurveyor Appendix B LANsurveyor Icons LANsurveyor produces network maps using icons to represent network objects This appendixshows you how to create your own icons for use in LANsurveyor Icon Files LANsurveyor icons a
30. with a variety of third party applications and tools This allows you to manage your network by using the map as a console through which other management applications can be used to remotely monitor or control network nodes You can e open a browser to directly manage the device e launch telnet or an SSH session directly to a device e screen share using Microsoft s Remote Desktop and VNC from the LANsurveyor map e manage switch interfaces directly from the LANsurveyor map Open Browser Open a browser directly into any device on the map that supports remote management via http To launch a browser from the LANsurveyor map right click the map object to display the context menu or select Start Web Browser from the Tools menu LANsurveyor will launch your default browser and open a connection with the selected map object Launch Telnet Telnetis a non graphical terminal interface used to access devices such as routers To launch telnet from the LANsurveyor map right click the map object to display the context menu or select Start Telnet from the Tools menu LANsurveyor will launch telnet and will open a telnet session with the selected map object If a telnet session can be established a telnet window will open Note you may have to press the Return key in order to receive a telnet prompt Application Integration 71 SolarWinds LANsurveyor Administrator Guide SSH Client Use PuTTY or your favorite SSH client to conne
31. 2 21 35 57 22 21 52 i Port 11 42 Port 5 Panther CIDELL D620 panther neon com cidell d620 neon com 57 22 21 9 snom 57 22 21 36 4 J jy zsip mathew 157 22 221 51 5060 1 NEON LASERJET dhcp11 neon com laserjet neon com 57 22 21 51 57 22 21 32 The Layout Style pull down menu in the Map Properties tab allows the selection of two other layout styles Symmetrical and Circular Draw a Map 27 SolarWinds LANsurveyor Administrator Guide Symmetrical maps draw nodes and network segments using geometric patterns that match top to bottom and left to right 28 Draw a Map Administrator Guide SolarWinds LANsurveyor Circular maps draw nodes and network segments using circular patterns grouping nodes around their connected network segments The layout style you use depends on personal preference and also on how nodes are distributed on your particular network Most users will prefer either Hierarchical or Symmetrical layout styles Switching between layout styles for an existing network map will cause LANsurveyor to reorganize the map contents radically so any changes in node positions you have made will be lost Map Spacing You can adjust the amount of space or padding around map objects and between networks levels on Hierarchical maps to create a visually pleasing cushion of space Map Spacing Between Nodes adjusts the space between the map objects the higher the number the greater the space
32. 32 document network 55 domain 19 Domain Controllers 19 domainnames 33 Don t show Getting Started screen 79 E email alert 49 Enable Switch Port 43 73 endnodes 21 Enhanced Metafile 39 Ethernet Address 33 45 Evaluation Version 4 Excel 54 61 export map 39 Extensions DLLs 85 Index 103 SolarWinds LANsurveyor Administrator Guide F file extension list 56 File Extensions 85 Filter 79 Find 33 find map item Find Again 33 firewall 20 Fitin Window 31 36 Fitto Page 40 Fonts 85 free updates 1 FIP 48 G generic IP computer icons 20 Get Info 31 54 Getting Started with LANsurveyor 15 79 Groups 25 H Hard Disks 85 hardware inventory report 58 Help 31 helpers options 79 hierarchical map 27 Hops 16 17 HTTP 48 hub port connectivity 2 hubs 21 59 l ICMP 16 18 icon label find 33 icons 21 97 add 97 change 97 create 97 DS 43 independent Repository databases 9 install LANsurveyor 3 Responder clients 4 instant information 54 interface 20 interface speed 79 hterfaces 89 intrusion detection 24 43 49 IPaddress 24 25 find 33 IP Address Range 16 17 21 77 IP Addresses 33 85 104 Index IP Counters 89 IP Routers 33 IP ARP 89 Le LANsurveyor Add On 1 LANsurveyor evaluation version 1 Dow nloading Responder Clients for Responder Client licenses 4 LANsurveyor Icons 25 LANsurveyor Licensing 1 LANsurveyor vss 97 Last Script Receipt 47 Launch an Application Launch app fi
33. Click Install Repository to begin the installation process 3 If you want to connect to an existing SQL Server select Use Existing SQL Server a Enter the full name of the existing SQL Server in the Server Name field b Enter the User Name and Password for a user with administrative rights Provide an administrator s login name and password or a login with enough permissions to create a database and run the sp addlogin stored procedure 4 If you want to install a new SQL Server Express database select Install New Database The most current installation instructions and links to supported SQL Server Express software are available on the SolarWinds website at http www solarwinds com lansurveyor Repositorylnstructions htm Click Next 6 If you chose to install a new SQL Server Express database in step 4 enter your UserName and Password for the Repository Then Confirm Password by re entering it Note the information displayed about saving the login info for creating reports with third party tools and the need to use strong passwords for SQL Server 7 Click Finish Once the Repository is successfully installed the other options become available al Note f you have maps created with prior versions of LANsurveyor or older Responder client software installed you will need to upgrade your Responder client software and draw a new map to begin data capture After the Repository is created and a new LANsurveyor map is genera
34. Excel samp Je 3 El ew 5 33 SNN View In Excel 54 Reports Administrator Guide SolarWinds LANsurveyor Standard Reports LANsurveyor includes six pre built standard reports for the most common network documentation requirements Once a reportis created the report can be modified rerun or exported into Microsoft Excel by clicking on the icon or selecting the option from the Report menu Standard reports include Backup Profiler e Software Inventory e Software Meter e Missing Software e Hardware Inventor Switch Hub Ports If you have enabled the LANsurveyor Repository the Software Inventory Missing Software and Hardware Inventory standard reports will use data from the Repository unless Always use Repository data when generating reports is unchecked in the Repository options LANsurveyor will never use the Repository for Backup Profiler or Software Meter reports as these are real time in nature Any report generated using any Repository data lists an Oldest Repository Data timestamp in the report header Hardware Report Isr a Report completed Thursday May 11 2008 20 15 20 oH Ww Report summary 21 list items Modify Rerun Excel Node Name Machine Type CPU Type CPU Spe Num Physical o OS Version ACCOUNTING L800r so Pentium III 797 1 510 Windows XP asterisk neon PowerEdge 1850 Intel R Xe 2992 1 Red Hat Linux bettyjo Intel Pentium Intel Pentium N A i Windows 98 Po
35. IT etc on the remote computer Quit Process will cause LANsurveyor to query the remote Responder client for all running processes then display a list of the running processes Select the process you would like to quit and click OK Launch an Application Starts an application that resides on the remote computer including silent software installations no prompts for remote software distribution LANsurveyor queries the remote computer for all applications Select one of the applications from the list and click OK LANsurveyor will then instruct the remote computer to launch the application Note This feature is not supported on Windows Vista or 7 where the Responder runs the application as a process rather than on the desktop Schedule a Management Operation The last pane of the Manage Wizard allows you to schedule the management operation Perform the task immediately or schedule itto occur atsome time in the future Deferred operation is extremely useful for software distribution at off peak network hours For a list of all scheduled operations select Scheduled Events from the Edit menu Use the Scheduled Events dialog box to delete events that you no longer want to occur Manage Clients 69 SolarWinds LANsurveyor Administrator Guide 70 Manage Clients Administrator Guide SolarWinds LANsurveyor Application Integration LANsurveyor helps you reduce costs and manage your network more effectively by integrating
36. Meter from the Report menu Determine which applications are active on all selected Responder client nodes Missing Software a shortcut for New gt Missing Software from the Report menu Determine which of the selected Responder client nodes do not have the specified software installed Hardware Inventory a shortcut for New gt Hardware Inventory from the Report menu Hardware Inventory for all selected Responder client nodes Switch Hub Ports a shortcut for New gt Switch Hub Ports from the Report menu Provide a list of managed switches and hubs their ports and the devices connected to the ports E El W Custom Report a shortcut for New gt Custom Report from the Report menu Launches the Custom Report Wizard which allows you to select which information you would like to include in your report Ej O Contextual Help toggles cursor to Help arrow Click any item or icon to display help for that item Map Window Buttons Map window toolbar buttons affect the map or selected nodes within the map window Weaag abi acai VYHoo 250 Select toggles cursor to select arrow to allow selection of items from a map Pan toggles cursor to pan hand to allow easy navigation around a map pew Zoom with Marquee toggles cursor to zoom Zooms into selected region on map Zoom Interactively toggles cursor to allow zoom in or out of selected region on map Click and drag arrow down to zoom in or click and drag arrow up to zoom out
37. Nsurveyor 88 Appendix A Report Fields Administrator Guide SolarWinds LANsurveyor Notes User Note 1 through User Note 10 SNMP Data System Description a description of the device SNMP ID the object ID of the agent software Time Running how long ago the agent started running Contact Person the name of the contact person for the device Machine Name the device name Location the device s physical location Interfaces Description usually an abbreviated name and version of the interface Type a description of what kind of network connection the interface is running Examples of interface types might be Ethernet csmacd which is 10 Megabit Ethernet PPP or Frame Relay Address the network s physical address for the interface Max Speed Kbps the maximum speed reported for the interface Status indicates whether the interface can actually transmit and receive network data If the status is down this usually indicates the interface has not been configured or for a Mac OS computer indicates that network services such as AppleTalk or TCP IP are not using the interface Bytes In a counter of how many bytes of network data have been received by the interface Bytes Out a counter of how many bytes of network data have been transmitted by the interface Errs In a counter of how many errors occurred when network data was being received by the interface Errs Out a counter of how many errors o
38. SolarWinds LANsurveyor Administrator Guide AA solarwinds LANsurveyor Copyright 1995 2011 SolarWinds all rights reserved worldwide No part of this document may be reproduced by any means nor modified decompiled disassembled published or distributed in whole or in part or translated to any electronic medium or other means without the written consent of SolarWinds All right title and interestin and to the software and documentation are and shall remain the exclusive property of SolarWinds and its licensors SolarWinds Orion SolarWinds Cirrus TM and SolarWinds Toolset are trademarks of SolarWinds and SolarWinds net and the SolarWinds logo are registered trademarks of SolarWinds All other trademarks contained in this document and in the Software are the property of their respective owners SOLARWINDS DISCLAIMS ALL WARRANTIES CONDITIONS OR OTHER TERMS EXPRESS OR IMPLIED STATUTORY OR OTHERWISE ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL SOLARWINDS ITS SUPPLIERS OR ITS LICENSORS BE LIABLE FOR ANY DAMAGES WHETHER ARISING IN TORT CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Microsoft and Windows 20000 are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries
39. Test Your Alert Settings After you have set the desired alert options use the Test button to have LANsurveyor simulate an alert condition For example if you have checked the Send email option clicking Test will cause LANsurveyor to send an SMTP message to the designated recipients Note if your alert email fails make sure you have the proper settings established under Network Options in the LANsurveyor application preferences Monitor Your Network 51 SolarWinds LANsurveyor Administrator Guide Session Log Alerts are logged in LANsurveyor s Session Log Select Session Log from the Window menu to view the session log 52 Monitor Your Network Administrator Guide SolarWinds LANsurveyor Reports Create Reports LANsurveyor features several different types of reports e Get Info e Standard Reports Backup Profiler Software Inventory Software Meter Missing Software e Hardware Inventory e Switch Hub Ports e Custom Reports To take full advantage of LANsurveyor s reporting features make sure you have drawn your map after installing the optional Responder clients on every Windows Linux and Macintosh computer In addition use SNMP with the correct SNMP community string or password when drawing the map LANsurveyor also includes support for a database Repository that allows for ongoing information collection from workstations and servers running the Responder client software This feature allows you to c
40. and Edit gt Redo Move to undo or redo node positions LANsurveyor also has features to align map objects in relation to one another Select two or more map objects then select Align Left or Align Top from the Tools menu Selecting Align Left will cause LANsurveyor to move all selected map objects horizontally so that their left edges line up with the left edge of the leftmost object Selecting Align Top will cause LANsurveyor to move all selected map objects vertically 24 Draw a Map Administrator Guide SolarWinds LANsurveyor so that their top edges line up with the top edge of the topmost object If you would like to reset the location of all the nodes on the map back to their original location use the Map Properties dialog box pick a different map type and LANsurveyor will reset the icon locations or simply click between map levels Create Map Objects After you create your map you may add new map objects to reflect changes on your network add nodes not discovered during map creation or connect network segments Add new map objects to your map with the Edit gt Create Node menu item Click one or more map objects any node or network segment The new node you create will be connected to all selected map objects Then select Create Node from the Edit menu The New Node Properties dialog is displayed Enter the Node Name IP Address and Node Properties then click Select Icon to pick a custom icon Refer to Appendix B LANsurv
41. and client management e Nodes that understand SNMP called SNMP Agents and the community string or password for SNMP devices you wish to report on Some of the SNMP Agents used by LANsurveyor are e MIB II SNMP agents that exist on nearly all IP routers and many IP devices e Printer MIB SNMP agents that existon some IP printers e Bridge MIB SNMP agents to determine switch port connectivity e Repeater MIB SNMP agents to determine hub port connectivity e Microsoft SQL Server 2005 or Microsoft SQL Server 2005 Express to store SNMP configuration and Responder client information in LANsurveyor s Repository Upgrade LANsurveyor Upgrading from LANsurveyor 10 2 or 10 3 If you are running LANsurveyor 10 2 or 10 3 on Windows 2003 Vista 7 or 2008 you can upgrade to LANsurveyor 10 4 by following the Install LANsurveyor procedures Settings and configuration information are transferred to the new installation automatically If you are running LANsurveyor 10 2 on Windows 2000 upgrading to LANsurveyor 10 4 is not supported You will need to first upgrade to a supported version of Windows 2003 Vista 7 or 2008 Then you will need to uninstall the LANsurveyor 10 2 software using Start gt Control Panel gt Add or Remove Programs and do a clean install of 10 4 byfollowing the Install LANsurveyor procedures 2 Introduction Administrator Guide SolarWinds LANsurveyor Releases of LANsurveyor Prior to 10 2 If you are ru
42. as moved from one partofthe network to another that map object may appear twice once in its old network location and once in its new network location Use Rescan Map to discover new map objects and detect map objects that have either disappeared or moved on the network The Rescan Map feature allows you to continue to use a LANsurveyor map over a period of time Itis a good alternative to building a new map from scratch because any new objects you have defined with the Create Object menu item are keptin saved map files LANsurveyor can optionally rebuild the map layout in order to show any new objects that have appeared lf you have moved objects to new locations these node locations may be modified To prevent re layout uncheck Redraw map option in the application preferences Rescan Map searches only the IP address range s already discovered on the map to add IP address ranges use Add To Map from the Tools menu and then use Rescan Map The Continuous Scan feature continuously rescans your map to keep it up to date Your Maps 41 SolarWinds LANsurveyor Administrator Guide 42 Your Maps Administrator Guide SolarWinds LANsurveyor Monitor Your Network Network Monitoring LANsurveyor makes it easy to monitor your network and includes a number of different monitoring methods and options e Continuous Scan Intrusion Detection uses your network maps as a baseline for identifying network changes including intruders
43. ase you need to consider which copy of LANsurveyor will be responsible for gathering data from which clients The responsibility for gathering client data lies with the LANsurveyor applications and is based on the maps either opened or specified at each copy of LANsurveyor under AutoOpen options Computers included on maps opened by multiple copies of LANsurveyor will be subject to multiple Repository requests within the same data collection period There will not be multiple primary records for the computers rather there will be duplicate entries for individual pieces of information such as memory CPU speed etc For example ifthere are two copies of LANsurveyor a central SQL Server Repository and the Repository is set to gather information once a week from each system each system included on the active or specified LANsurveyor diagrams of both LANsurveyor systems will have information gathered twice per week rather than once per week Sites with multiple copies of LANsurveyor may share maps between systems so each copy has access to a superset of network data In order to prevent inadvertent duplication of Repository resources each copy of LANsurveyor can specify which maps should be used for Repository tasks using the AutoOpen option 10 Introduction Administrator Guide SolarWinds LANsurveyor Repository Installation To install configure and run the Repository 1 Select Tools gt Options and click the Repository tab 2
44. ate IP address ranges e g 192 168 x and 10 x However many organizations assign these IP address ranges with DHCP servers and wish to map those nodes If you would like to ignore private IP address ranges uncheck this option Search 1 x IP address ranges By default LANsurveyor discovery ignores all 1 x IP address ranges Check this option to have LANsurveyor discover 1 x IP address ranges Use switch port index rather than network interface name Specify whether to use the switch port index or the switch port description for the port label Examples are shown below If Use switch port index rather than network interface name is not checked e Cisco or other vendor non stackable switch has label FastEthernet 14 e Cisco stackable switch has label FastEthernet 1 14 If Use switch port index rather than network interface name is checked e Cisco or other vendor non stackable switch has label Port 12 e Cisco stackable switch has label Port 1 12 If you are seeing a problem with the port mapping on your switches or if you primarily use Cisco equipment keep this item checked Note The port number displayed represents an internal index value and nota physical label on the device Use synchronous reverse DNS lookups Due to an anomaly in Windows networking asynchronous reverse DNS lookups can cause LANsurveyor to abort Unchecking this option is not recommended 80 LANsurveyor Preferences Administrator Guide S
45. ate to run the report Click Finish The Switch Hub Ports report includes the following information Switch Hub Name name of the switch or hub node usually the domain name but may be the SNMP machine name repeats for each port of the device IP Address the IP address of the switch or hub repeats for each port of the device Port Index the device s internal number for indexing each port For hubs these will be unique across the hub For switches these may be repeated depending on how many Ethernet addresses have been routed through this port Port Description an optional usually more descriptive name for the port as provided by the switch or hub Physical Address the Ethernet address of the device s connected to this port For hubs there will be only one Ethernet address which is the last Ethernet address that transmitted data on the port For switches there may be multiple rows each with a different Ethernet address Ifa switch port is duplicated this could mean several things e this is an uplink or downlink port connecting switches together and the port will list some or all of the up or downstream Ethernet addresses e two or more devices with different Ethernet addresses have been connected to this port e there is an unmanaged switch or hub uplinked to the port and several nodes with different Ethernet addresses are connected to that unmanaged switch or hub Reports 59 SolarWinds LANsurveyor Administrat
46. ated in the SolarWinds SolarWinds LANsurveyor subdirectory in the All Users documents folder The included file includes over 6 000 file extensions and the applications used to create the files but you may replace or edit the file to include only those files you define as critical to your organization For example you could choose to only report on files with doc xls and dbf extensions 5 Click Next 6 Click now to run the report immediately or click at this time to specify the time and date to run the report Click Next 7 Click Finish to run the report The report output includes node name volume name volume capacity volume free space volume used space volume throughput GB hr number of files changed space used by changed files average file size number of extensions found minimum backup time and all Responder client Note Fields 56 Reports Administrator Guide SolarWinds LANsurveyor Software Inventory Use the Software Inventory Reports to measure software license compliance or to determine software upgrade needs The Software Inventory Report creates a list of applications Control Panels Extensions Fonts or Startup ltems and their versions according to a search pattern you define To create a software inventory report 1 Click the Software Inventory toolbar icon or select New gt Software Inventory in the Report menu to create a Software Inventory Report 2 The Software Inventory Wizard is displayed
47. available for all Mac OS machines especially 68k based machines FPU Type the type of Floating Point Unit MMU Type the type of Memory Management Unit Physical RAM the amount of physical RAM installed Logical RAM the amount of logical RAM available This value is the same as the Physical RAM when virtual memoryis notenabled On some machines this value might be less that the Physical RAM because some RAM may be used by the video display and the operating system Keyboard Type the type of keyboard attached Appendix A Report Fields 85 SolarWinds LANsurveyor Administrator Guide OS Type the operating system name OS Version the version number of the operating system Networking TCP IP version Windows machines display WinSock Linux machines display BSD Sockets Mac OS machines display either Open Transport and its version or MacTCP and its version IP Address an IP address assigned to this machine Router Address an IP address of the machine s router Net Mask an IP net mask assigned to this machine IP Ethernet Address Ethernet hardware MAC address assigned to the default TCP IP interface AppleTalk Version Open Transport or Classic pre Open Transport and the version number for each if Open Transportis running Not available for Linux or Windows machines AppleTalk Address the AppleTalk address assigned to this machine in the form of net node Not available for Linux or Windows machines
48. cated 43 Undo 22 24 26 Uninstall LANsurveyor Service 83 uninstall Responder clients 8 Update Responder clients 67 Update Responder Passwords 18 upgrade LANsurveyor 2 upgrade Responder client 18 UPS 18 User s Manual 1 V Verify Map 77 Visio 22 39 40 45 97 Visio Export 97 VLANS mapping multiple 17 VNC 31 72 Voice over IP 19 79 VolP 19 79 Volume Throughput 85 Volumes 85 W Warranty 1 Web Browser 71 weekend alert 49 Windows 2 4 18 21 2000 2 NT 2 XP 2 Windows service 83 Wizard select nodes 34 oe XML Server 79 84 XP 2K NT Responders Index 107 SolarWinds LANsurveyor Administrator Guide XP 2K NT Responders select 34 gt Z Zoom 31 36 Interactively 31 36 map overview 36 Marquee 31 36 Percentage 31 36 print 36 save 36 108 Index
49. ccurred when network data was being transmitted by the interface Appendix A Report Fields 89 SolarWinds LANsurveyor Administrator Guide IP Counters Forwarding has two values Gateway which indicates that this device routes IP data between one or more network interfaces and Host which indicates that this device is an IP end node and does not route IP data Default TTL the Time To Live value configured for IP in seconds This indicates how long IP data can be routed through an IP network before it is considered too old to route anymore Receives how many IP data packets this device has received Input Header Errors how many received IP packets discarded because of errors in the IP header such as TTL exceeded or checksum errors Input Address Errors how many received IP packets discarded because of errors in the IP addresses found in the packet Forwarded Datagrams how many IP packets received that needed to be routed to other IP addresses thatis packets that were not addressed to this IP device and needed to be forwarded to another IP device Input Unknown Protocols how many received IP packets discarded because the device didn t support a particular protocol This might be the case if a device receives an SNMP request but SNMP is not enabled Input Discards how many received IP packets discarded because problems encountered when trying to process them Reasons for these discards might be because of lack o
50. ct to any supported device on your map Right click the map object to displaythe context menu or select Start SSH Client from the Tools menu LANsurveyor will launch the SSH client software you specify on the Helpers tab Launch Remote Desktop Remote Desktop is Microsoft s screen sharing and control application Remote Desktop allows users to screen share and control machines remotely In order to use LANsurveyor s integrated Remote Desktop features Remote Desktop must be installed on both the computer running LANsurveyor and the remote computer you would like to control or observe To launch Remote Desktop from the LANsurveyor map right click the map object to display the context menu or select Share Screen gt Start Remote Desktop Connection from the Tools menu Launch VNC VNC is an open source cross platform screen sharing and control application VNC Virtual Network Computing allows users to screen share and control machines remotely across a wide variety of platforms including Mac OS Windows and UNIX In order to use LANsurveyor s integrated VNC features the VNC client application must be installed on the computer running LANsurveyor and the VNC server application must be installed on the remote computer you would like to control or observe To launch VNC from the LANsurveyor map right click the map object to display the context menu or select Share Screen gt Start VNC from the Tools menu VNC is included on the LANsurveyor
51. cts produciLink aspx id LANsurveyor Responders The evaluation version includes licenses for up to 5 Responder clients so you can install and evaluate up to 5 Responder clients without using the License Manager to enter Responder Clientlicenses Some of LANsurveyor s most advanced reporting and management features require the Responder client add on to be installed on network computers and systems with a 4 Introduction Administrator Guide SolarWinds LANsurveyor Responder client can have their hardware and software asset data automatically stored in LANsurveyor s Repository See Repository for information on installing the Repository LANsurveyor Responder client licenses mustbe purchased separately from your LANsurveyor license Contact sales solarwinds com to obtain the LANsurveyor Responder client licenses Install Responder Client License Use LANsurveyor s License Manager to install the Responder client add on licenses Note thatthe LANsurveyor Responder clients require a separate license thatis different from your LANsurveyor license To install the Responder client add on licenses 1 Select License Manager from the Window menu then enter your Responder client license code 2 After entering the license code click Add License and then click OK Deploy via Directory Services You can deploy Responder clients to 2000 XP 2003 and Vista based Windows computers through Remote Procedure Call and Remote Registry ser
52. dicates some other type of unspecified mapping Printer Stats Description a description of the device usually containing a model number and type of printer Printer Status the current running status of the printer This can include Running the printer is in operation with no error conditions Warning the printer has detected an error low paper low toner butis still operational Testing the printer is not available because itis in a test state or Down the printer is not available for any use Impressions Count the total number of pages printed by this printer This value may be reset by the printer administrator but generally is the total number of pages printed since the printer was manufactured Appendix A Report Fields 91 SolarWinds LANsurveyor Administrator Guide Toner Ink Sources the total number of toner or ink sources If this is a monochrome printer there will usually be only one source If this is a color printer there will likely be more than one source For each source a three line description will be present under the Toner Ink Sources number Description A description of the toner or ink source usually containing a model number ifthe source is a cartridge Type The type of the source which can include Toner Ink Ribbon Wax or many others and Current Capacity The current Toner or Ink capacity and maximum capacity Many printers cannot sense this data so the Current and or Capacity values ma
53. e Add Nodes to Group wizard is displayed Map Properties Customize your map using Map Properties from the Tools menu Store updated SNMP community string and Responder client Password information as well as the drawing properties for the map Some drawing options cause the map to be redrawn so use these options immediately after you build a new map and prior to customizations you wish to preserve When drawing options are altered the positions of map objects may change Adjusting the values contained in the Map Spacing section affects the map layout style the amount of padding space placed between network objects and the amount of space between levels of the map LANsurveyor remembers the drawing settings with each saved map and between sessions Customize your map using these options Map Layout Map Spacing Map Background Image Map Labels If you don t like the result of your changes use Edit gt Undo to revert or Edit gt Redo to revert back 26 Draw a Map Administrator Guide SolarWinds LANsurveyor Map Layout By default LANsurveyor automatically draws network maps and displays network objects in a map layout style known as Hierarchical Hierarchical layout draws nodes and network segments along a linear axis and is the most common layout style for representing network hierarchies El YISTA YANA APC dhep14 neon com FN Neon SmartUPS2 iii Pot 17 a PODOF2B000DCA4 smartups2 neon com dhcp10 neon com 57 2
54. e Send Message operation is an excellent way to inform users of important information that might otherwise be delayed by such communications methods as voice mail or email Messages are instantly displayed on the remote machine After typing the message you d like to send to the remote user s click OK The Responder client will display the message on the remote computer Note The Send Message operation contacts Responder nodes via a Responder proprietary protocol that runs on TCP port 4347 and therefore does not require NET SEND functionality However this operation will not work when the Responder client runs on newer operating systems Windows Vista XP 2003 2000 where the Responder client runs as a service The reason that the operation will not work is because the Responder client cannot open any windows when running as a service and consequently it cannot display any received messages 68 Manage Clients Administrator Guide SolarWinds LANsurveyor Store Notes Store up to 10 user defined notes on the remote computer Notes can be used to record information such as assettag numbers device location telephone numbers names of persons responsible for the computer and purchase and installation date By default the note labels will be Note 1 through Note 10 You can change these labels by selecting Options from the Tools menu and then clicking the Note Labels tab Quita Process Terminates a running process application IN
55. e control panel Not available for Linux Version control panel version number Extensions DLLs Extension DLL Name all enabled DLLs Windows or Extensions Mac OS or so Libraries Linux on the startup disk Version Extension or DLL version number Fonts Font Name name ofthe font Version font version number Startup ltems Startup Item Name For Windows machines running Windows 95 98 ME displays a listof all items found in the RunServices Registry entry Entries in RunServices Registry key are applications that are run automatically when Windows 95 98 ME starts up The Responder clientfor Windows is an example of such an application For Windows machines running Windows NT 2000 and XP displays a list of all NT Services and their status For Linux the list of daemons run at system startup For Mac OS displays a list of all items found in the Startup Folder Startup Version Status version or status of the startup item File Extensions File Extension up to four letters or numbers found after the period atthe end ofa file name If a file has no extension itis placed in the list under the No Extension Present Not available for Linux File Extension Size KB the amount of space used by the files with that extension Volume Throughput Vol Name the name of the volume tested for throughput Vol Throughput GB hr the number of gigabytes per hour that could be transferred from the volume to the computer running LA
56. e moved to the remote computer s Trash or Recycle Bin before the new file is sent from the LANsurveyor machine Select the Launch file after sending option to automatically launch or open the file on the remote computer If you send a file with a sit extension to a Mac OS or Mac OS X system LANsurveyor will automatically extract the files from the Stufflt archive Manage Clients 67 SolarWinds LANsurveyor Administrator Guide Software Distribution Use Send File in conjunction with the Send a Message Quit a Process and Launch an Application operations to install a new version of a running application 1 send the new version 2 notify the user of the impending change 3 quitthe old version 4 launch the new version Or simply Launch file after sending for silent installs Send a Folder The Send Folder operation is an excellent way to install a new folder of software from the LANsurveyor computer to remote computers Select the folder you would like to send then click the Select button After the folder has been selected LANsurveyor will display the destination selection dialog box Software Distribution Use Send Folder in conjunction with the Send a Message Quit a Process and Launch an Application operations to install a new version of a running application 1 send the new version 2 notify the user of the impending change 3 quit the old version 4 launch the new version Send a Message Th
57. e options If you want the user interface displayed when any user logs in click the check box next to Display the LANsurveyor application Click OK and LANsurveyor will install the service components Once LANsurveyor is running as a service the manually launched instance of LANsurveyor will exit and the LANsurveyor service will relaunch LANsurveyor Once the service is started LANsurveyor will keep relaunching itself to monitor and create reports even if the logged in user tries to exit the application AutoOpen Documents Any LANsurveyor documents specified in the AutoOpen setting are automatically opened by LANsurveyor when launched as a service Any specified maps are then available for Continuous Scan and Repository data gathering Stop LANsurveyor Service To stop the service access the Windows Start menu select Settings gt Control Panel gt Administrative Tools gt Services click the LANsurveyor Service and select Stop Uninstall LANsurveyor Service To uninstall the LANsurveyor service 1 Open a cmd window 2 Enter the following command in the cmd window sc delete swlansurveyor Note You must be logged in using an accountthat has Administrative privileges in order to successfully execute the previous command LANsurveyor Preferences 83 SolarWinds LANsurveyor Administrator Guide Licensed Options Select License Manager from the Window menu to access the License Manager Window The License Manager Wi
58. e router and the SNMP community string to automatically discover connectivity between networks LANsurveyor can also display each interface and the connected network segment Draw a Map 17 SolarWinds LANsurveyor Administrator Guide SNMP Devices You may include routers printers network attached storage NAS UPS systems and other managed network devices on your map Simply select SNMP and enter one or more SNMP community strings or passwords for the devices separated by spaces or commas Use the lock icon to hide the strings If you do not know the community string try public a common default access string Maps drawn without access to SNMP based routers will not show connectivity between network segments Responder Clients LANsurveyor s most advanced client reporting and management features are available using the Responder client add on Select the Responder client check box and enter your password to map and manage Windows Linux and Macintosh computers with the Responder client installed To change the Responder client password on remote nodes or to add a password select Update LANsurveyor Responder Passwords from the Tools menu and follow the wizard The default Responder client password is stored with LANsurveyor s Network Options Each map can also have its own Responder client password so you can have different passwords for different sites Setthe map specific password in the Map Properties dialog box or
59. ected uses SNMP to collect APC UPS stats Introduction 13 SolarWinds LANsurveyor Administrator Guide Repository Monitor The Repository Monitor shows the current status of the Repository database including the last maintenance operations and any current actions Select Repository Monitor from the Window menu to view the Repository Monitor If LANsurveyor is unable to collect data from every node within the time specified in the Asset Data Collection section of the Repository options tab the nodes are listed in the Repository Asset Data List Click the Queue button to view the list If the Queue button is unavailable every node is up to date 14 Introduction Administrator Guide SolarWinds LANsurveyor Draw a Map Start LANsurveyor LANsurveyor launches exactly like any other application Double click the LANsurveyor icon or the icon of any LANsurveyor document The firsttime you use LANsurveyor personalize your copy ofthe program Enter your name and serial number in the appropriate text boxes The serial number is case sensitive and must be typed exactly as you received it Once you personalize your copy of LANsurveyor LANsurveyor prompts you to set your default authentication preferences Ata minimum we recommend you set your SNMP community string s Otherwise your LANsurveyor map will show neither connectivity outside LANsurveyor s subnet nor managed switch and hub connectivity Note Make sure ICMP Ping r
60. els snr arkasi iii 22 Contents SolarWinds LANsurveyor Administrator Guide Filter Map Obj cl cuota Ars 23 Add To Map Node Properties sisi anar alla ala azli 24 Move Map Objects simi anam a rm lar Sli alayla ii yalla alaya 24 Create Map Objects iiini Bani Aa ili li aa Dil 25 OU A eee a ee eas 25 Map Properties cai ia neral 26 Map lzayol s s le demirli geni Byk lied Bel 27 Map Paciente 29 MapBackgroundlmage een 30 Map labelSs encerrar ns 30 Toolbars and N vig tl ni sn emk ramk a tent 31 Application Buttons alla e hada kn a di am Bale 31 Map Window Bulls iii iii 32 Map Navigation 2 ii ala de Bina e pala mais enli lana 33 Select Map Objects iia sa ga Bae zu nayi bal ab 34 ZOOM the Map A dais 36 Context MEN S a ae a 36 YOURMADS iaa dit 39 Save and Open Maps siii id 39 Save ASAMA Ge gn pA Epa a Arape ire aes 39 Save As Visio ii 40 Print Yor Mp aep ea haydaa ii 40 Opena Saved Maps El ARR A aes 41 R scan a Map esiseinas igen ios 41 Monitor Your Network ln ta a aan a a aaaea 43 Network Monitoring civic dia 43 Continuous Scan Intrusion Detection 0 0000 eee 43 Continuous Scan Options ccoo lam e ae ai 45 TOP Port Monito ANO artis 47 TCP Port Monitor Options Alerts REPONs rara AAA 53 Greate Reports xiii ii ii 53 ll Contents Administrator Guide SolarWinds LANsurveyor INSTANT APO MITA ON nta cian 54 Standard R
61. email alerts and include SMTP Authentication The Voice over IP SIP UDP Socket number can also be set to match your VoIP environment and you can specify a syslog hostto receive LANsurveyor logging information Logging In addition to the LANsurveyor Session Log LANsurveyor can maintain a more detailed log in an external text file The Logging options set which events are recorded and can help pinpoint application errors when working with SolarWinds technical support Note Labels Note labels are useful for adding descriptive text for reports If you customize node labels the text you enter here replaces User Note in your reports that include Responder client data Miscellaneous The Miscellaneous options are described below Don t show LANsurveyor Responder authentication alerts Responder clients without passwords are automatically detected and you are presented with the option to update the Responder with the password stored in the Network tab of the Options Dialog box If you do not want to see this alert select this option LANsurveyor Preferences 79 SolarWinds LANsurveyor Administrator Guide Don t show scheduling wizards Reports and management operations give you the option to schedule those operations ata later time and date If you would rather not encounter the scheduling portion of the report and management wizards select this option Search private IP address ranges Some organizations do not route priv
62. ent passwords easy Select Update LANsurveyor Responder Passwords from the Tools menu to launch the password update wizard Offline nodes are updated when they are discovered again on the network Find Responder Clients The easiest way to find all computers running the Responder client is to click the Select Responder clients toolbar icon or choose Select gt All LANsurveyor Responders from the Edit menu LANsurveyor then highlights any nodes running the Responder client on all open maps Some management operations might apply to only certain types of computers e g file and folder distribution Move your mouse over Select on the Edit menu to choose Responder clients by platform Windows XP NT 2000 Windows ME 95 98 Linux Mac OS X or Classic Mac OS Shut Down Causes the remote computer to quit all applications and shut down as ifa user had selected Shut Down Note Some applications running on remote computers may display dialog boxes that require direct user input before a successful shut down Consequently while LANsurveyor will report that a remote computer has been successfully shut down the remote computer may still be waiting for the dialog boxes to be dismissed 66 Manage Clients Administrator Guide SolarWinds LANsurveyor Restart Quits all applications and restarts the computer as if a user had selected Restart Restart is an excellent way to have newly installed software become active on a remote machine
63. ents on any open LANsurveyor map to the latest revision 6 Introduction Administrator Guide SolarWinds LANsurveyor There are five steps in the wizard e Select the name and location for a Microsoft Excel format file that will contain the current status of each node during the upgrade process optional e Determine whether systems that require restart should be automatically restarted to complete the upgrade e Compose an instant message that will be sentifa restart is necessary so users can be prepared for the restart e Specify retry frequency and number of days to try to upgrade nodes that are offline and cannot be upgraded when the upgrade is executed e Schedule the upgrade either immediately or at a specified time in the future The upgrade process will automatically select the proper Responder client version to send to each workstation only upgrade nodes that are running an older version of the Responder client and save the status of the upgrade in a file if you chose one in the wizard Send File Wizard If you would rather upgrade only selected Responder clients use LANsurveyor s Send File feature Select Send File from the Manage menu to start the three step wizard e Select the computers you want to upgrade from each map e Use the browse button to select the Responder client upgrade file and select Responder client from the Destination pull down e Schedule the upgrade either immediately or at a specified
64. eports Backup Profiler Software INVentO ly sce tates a lili elli ala dana 57 Software Meter asses sei ik al das 57 Missing SoftWare vos A eee aleni 58 Hardware Inventory cies An 58 Switch Hub Ports sistent chao ierik ln sali esl lele sasi ied 59 CG stom Reports zaar al a a l rn 60 Save and Open RepOris siii a ina allen dama a a a 60 Rerun and Modify Reports 000 0 eee eee serer 61 Export Reports to EXCel cian 61 Manage Clients oia ada 63 Remote Client Managemenit 0 0 0000 eee eee serer resen 63 Protect Responder Clients ia limak a bil aaa ik 65 Find Responder Clients cion a all ayas eri 66 Shut DOWM ina sd m ann an lmaya 66 Resta cca ieee a 67 Synchronize Clocks iii as 67 Senda file arar tia 67 Senda Folder 00 A aldm hili 68 Senda MESS age inicia ti A AT aerate 68 Store Notesi cti da 69 Quita Process o ete td te tle de do E e to ASLA 69 Latinch in Application wicindd wiccticach acacia cada simalar iden ima 69 Schedule a Management Operation 0000000 eee een 69 Application Integrations X 1 ea eapi aaaea aana aAa en aAa a ee Taiana aaa daaa 71 pen BEOWS E di a 71 Launch Tati Ad 71 SSH Client sama li del el sala a alana yada yal adalar 72 Launch Remote Desktop miii aslan n naneli 72 ane NG kaan aaa zey lll Mal k in Mal lal deal le dl 72 Manage SNMP Interfaces ieiet ia Saral aaa baml asa a a la 73 Scheduled Event iin S
65. equests and responses are allowed in your firewall and the network policy configuration for the user logged into the system running LANsurveyor Getting Started with LANsurveyor Dialog The Getting Started with LANsurveyor Dialog is displayed each time you run LANsurveyor This dialog contains useful options you can explore for learning about LANsurveyor e gt gt View example map view a sample map using Visio requires a supported version of Visio e Watch a video intro watch a video introduction to using LANsurveyor e Learn more gt gt read about creating maps for Orion with LANsurveyor e gt gt thwack LANsurveyor forum browse questions and answers from LANsurveyor users e gt gt Online Manual display a page where you can click the link to view the LANsurveyor Online Manual e gt gt Evaluation Guide display a page where you can click the link to view the LANsurveyor Evaluation Guide e gt gt Support view the SolarWinds Customer Support portal where you can find support resources Click Close to dismiss the dialog when you are finished using it Draw a Map 15 SolarWinds LANsurveyor Administrator Guide To prevent this dialog from being displayed each time you run LANsurveyor check the option Don t shown again at the bottom of the dialog and then click Close Create a New Map Once you personalize your copy of LANsurveyor the Create A New Network Map dialog is displayed
66. es supported Responder client SNMP and the SNMP access information If the device supports CDP or LLDP information is automatically stored in the Autodiscovery Properties If you are using Continuous Scan and wish to automatically disable network access for rogue nodes you may need to store a read write SNMP access string for each of your managed switches Move Map Objects Objects on the map can be moved using standard click and drag techniques To move an object to a new location simply click and hold the mouse button over the object to highlight itand use the mouse to reposition the object in a new location All relationships between objects on the map will be maintained when an object is moved Similarly you can highlight several objects at the same time and move them to a new location Multiple objects can be selected using a variety of methods including e Click several objects while holding down the shift key e Click a blank section of the Map Window and hold down while dragging the mouse e Use the Select option from the Edit menu to select the appropriate type of node e Selecta single map object then use the Select gt Same Icon menu item from the Edit menu to highlight all network objects with the same icon as the selected object Once multiple objects are selected they can be moved by clicking again on any of the highlighted objects in the group and moving them with the mouse to a new location Use Edit gt Undo Move
67. ess you undo the map level change Therefore if you have arranged your map objects manually make sure you save a copy of your initial map to preserve your changes Show Hide Nodes You can display nodes connected to a specific device using the Show Sub Level Hide Sub Level icons For example if you want to see nodes connected to a switch ina Level 2 view click the switch icon on the map then click the Show Sub Level icon Di you want to hide nodes connected to a router click the router icon on the map then click the Hide Sub Level icon gt You can combine map levels and show hide nodes to display a specific area of interest on your network 22 Draw a Map Administrator Guide SolarWinds LANsurveyor Focus in New Window Click the Focus in New Window icon to create a new map with the selected object and all connected sub level objects If you select a router and use Focus in New Window the router attached switches and connected end nodes will be displayed in a new map If you select a switch just the nodes connected to the switch will be displayed Customized Visio Output At any point you can click the Save To Visio icon or select Save as Visio from the File menu to generate a copy of what you see on your screen in Visio format Refer to the Save as Visio section for more information Filter Map Objects Click the Map View Filters icon Y in the toolbar to displaythe Map View Filters dialog This dialog allows you
68. essage 49 serial number 15 Services Monitored 48 Services txt 47 48 Session Log 31 41 49 77 79 clear 77 Session Log 31 41 49 77 79 options 79 shared database 9 Show Sub level in New Window 22 Show Hide Nodes 22 Shut Down 66 SIP 19 79 SIP client data 94 SIP Clients 16 SMTP 48 SMTP Authentication 79 SMTP email settings 79 SNMP 2 17 18 20 21 24 43 95 Agents 2 Community String 26 Devices 16 MB I 2 reports 89 SNMP Community String 45 Node Properties 24 SNMP MB Walk 54 SNMP Nodes 33 select 34 SNMP Trap 49 SNMP Trap Receiver 79 SNMP trap socket 18 SNMP Traps 31 alerts 49 SNMP Traps Window 79 socket 79 Softw are Distribution 67 68 69 Software Inventory 31 57 software license compliance 57 Software Meter 31 57 SQL Server Express 2 9 SSH client 72 Standard Reports 55 Backup Profiler 56 Software Inventory 57 Software Meter 57 Start Web Browser 71 Startup Items 85 Statistics 48 Stop LANsurveyor Service 83 Store Notes 69 Subgroups 25 switch port connectivity 2 switch port index names 79 switch hub ports 79 switches 21 59 symmetrical mp 27 Sync Clock 67 syslog 77 79 System 89 Administrator Guide SolarWinds LANsurveyor System Information 85 T TCP Port Monitor 47 48 TCP Port Statistics 47 technical support 1 79 telnet 31 71 Test Alert 49 throughput 56 tooltips 32 troubleshooting 20 truncate edge labels 79 truncate map labels 79 U UDP Socket 79 UDP socket number 19 unauthenti
69. eyor Networks LANsurveyor represents both wired and wireless networks as lines and displays IP address ranges below and to the left of network lines Routers Routers allow the transfer of data between networks To properly display a network s connectivity the router must support SNMP LANsurveyor represents a router by displaying a custom icon with lines drawn to the networks to which the router is directly connected If a router s type cannot be determined or no icon is available a generic router icon is used You can manually assign a more meaningful icon and name to the router by using the Node Properties item in the Edit menu Managed Switches Hubs Most end nodes connect to the network through hubs and switches lf you have SNMP enabled or managed hubs or switches LANsurveyor draws those nodes on the map connected to the appropriate hub or switch and displays the port information on the map If a hub or switch type cannot be determined or no icon is available a generic icon is used You can manually assign a more meaningful icon and name by using the Node Properties item in the Edit menu End Nodes An end node is any device that does not behave like a router or a managed hub or switch Examples of end node objects are computers printers SIP phones and unmanaged hubs and switches LANsurveyor uses icons to represent end nodes LANsurveyor includes hundreds of icons to provide the most accurate representation
70. eyor Icons for information on creating your own custom icons Connect different network segments by selecting two or more segments or nodes on the map and then selecting Create Node from the Edit menu LANsurveyor automatically adds a node and connects the networks Groups Groups provide an easy way to generate reports and network diagrams for only those systems which belong to a specific region function or system Group information is stored both with the maps used to create the groups and with the application in the Repository Therefore the Repository must be active for group information to persist and any groups you create must be saved in the map before the group information is updated in the database If you close a map after creating a group and without saving changes the group changes will be discarded similar to changes made in any document or spreadsheet are discarded if the file is closed without saving changes Creating Groups To create a group right click the Groups heading in the left hand navigation tree and select New Group Name the group and provide additional details if desired Draw a Map 25 SolarWinds LANsurveyor Administrator Guide Subgroups Right click any group in the left hand navigation tree and select New Subgroup to add a subgroup Add Nodes to Groups Add nodes to a group by selecting the node s on the map or in the left hand navigation Then right click and select Add To Groups Th
71. eyor Responder Passwords 3 In the Management Wizard select the computers with LANsurveyor Responders to change and then click Next 4 Type in your old password it doesn t have to match the current password for the map then enter and confirm the new password and click Next 5 Make the change immediately or at the time you designate and click Finish If you would like to change the password on specific Responder clients simply select those nodes in step 1 Now configure the same password you just entered for the Responder clients into the LANsurveyor application 6 Choose Map Properties from the Tools menu 7 Enter the same password as you typed above into the Responder client Password edit field and click OK You can have different Responder client passwords for different maps using Map Properties Manage Clients 65 SolarWinds LANsurveyor Administrator Guide Ifyou would like to change your application preferences to reflectthe new password follow these steps 8 Choose Options from the Tools menu Make sure the Network tab is selected 9 Enterthe same password as you typed above into the Responder client Password edit field and click OK Do not forget your Responder client password lf you do you will have to uninstall and then re install all your Responder clients Update Responder Password Some organizations require passwords to be changed on a regular basis LANsurveyor makes changing Responder cli
72. f input receive memory or because the device is too busy to process the data Input Delivers how many received IP packets that were actually received without error Output Requests how many IP packets that were attempted to be sent via IP Output Discards how many IP packets that could not be sent because of problems such as lack of transmit memory Output No Routes how many IP packets that could not be sent because no IP route could be found This might indicate an unavailable remote network ora misconfigured local IP router Reassembly Timeout the maximum number of seconds which received IP fragments of data are held waiting for the rest of their fragments Reassembly Requireds how many IP packet fragments of data received which need to be reassembled when all fragments are received Reassembly OKs how many IP packets received that were reassembled correctly after all fragments are received Reassembly Failures how many IP packets received that could not be reassembled usually because of timeouts waiting for all fragments 90 Appendix A Report Fields Administrator Guide SolarWinds LANsurveyor Fragment OKs how many IP packets that need to be fragmented before they can be sent by this device Fragment Failures how many IP packets that need to be fragmented but could not be usually because of protocol errors Fragments Created how many IP packets sent that were generated as the result of fragmentation
73. formation provide more comprehensive network diagrams and significantly reduce the number of false positives Select Continuous Scan from the Window menu to view the Continuous Scan window Click the Start button to start scanning and click the Stop button to stop scanning When a new node is detected on the network LANsurveyor adds the node to the Threat List The Threat List includes information about when the node was detected the node name IP address Ethernet MAC address the hub or switch the node is connected to the port number used for the connection if connected to an SNMP enabled device and the status of any authentication methods you have configured LANsurveyor attempts to authenticate the node using either an SNMP community string or the Responder client password If the node is authenticated the Threat List is updated to reflect the type of authentication LANsurveyor Alerts can be set based on whether a node is authenticated or unauthenticated To configure authentication methods select Options from the Monitor gt Continuous Scan menu and select the IP Node Responses tab Disable or Enable Switch Port If you detect a rogue node you can disable network access for the node by clicking on the node in the Threat List and clicking the Disable button If you determine a disabled node should be enabled click the Enable button You can automatically disable network access for all rogue nodes from the Response Options tab on
74. ght corner of the diagram AutoSave in Visio Format You can also use Continuous Scan s AutoSave feature to save time stamped Visio format LANsurveyor maps Print Your Map ia or select Print from the File menu to print your map Click the Print toolbar icon LANsurveyor will print your map on any output device including plotters Maps too large to print on a single sheet of paper will print across multiple sheets that when combined will represent the entire map Alternatively you may choose to print your entire diagram on a single sheet using the Fit to Page option from Print Preview Select Print Preview from the File menu to access preview and Fit to Page Select Setup to enter header and footer text for your map printout 40 Your Maps Administrator Guide SolarWinds LANsurveyor Open a Saved Map Once you ve saved a map the map file functions justas any other file Double click the file icon to launch LANsurveyor and open the map m Or from within LANsurveyor click the Open toolbar icon or select Open from the File menu Rescan a Map Rescanning performs the same type of search as when the map was originally built After the Rescan Map command completes any map objects that did not respond will be listed in the session log Click the Session Log icon or select Session Log from the Window menu to view the session log Any new map objects that are discovered are added to the map Ifa map object h
75. his value SCSI Devices For Windows machines SCSI devices can only be discovered and listed if the machine is running Windows NT 2K XP SCSI Bus the SCSI Bus value Usually the bus value will be zero unless an external or expansion SCSI bus is in use on the map object SCSI ID the SCSI I D value This can range from 0 to 7 for each SCSI bus SCSI Type is vendor specified but usually has a name such as Disk Tape or CD ROM SCSI Vendor is usually an abbreviated version of a company name SCSI Product is usually an abbreviated version of a device name SCSI Version is defined by the vendor and may contain unprintable characters PCI Devices PCI Name the name of the PCI card or device PCI Type the type of PCI card PCI Location the bus the PCI card uses to connect to the system PCI Vendor ID the manufacturer of the card or driver Hard Disks Disk Name Type the type or system name for the drive Disk Capacity the capacity of the drive IP Addresses IP Address the IP address es of the node Router Address the router address for this IP address Net Mask the Net Mask for this IP address Ethernet Address Ethernet hardware MAC address assigned to this specific TCP IP interface Appendix A Report Fields 87 SolarWinds LANsurveyor Administrator Guide Applications Application Name name of the application Version application version number Control Panels Control Panel Name name of th
76. icon Click a router or managed switch then click the Show Sub Level icon to display the attached nodes If your map still has too many nodes you can right click a router and select Focus in New Window This allows you to drill down on any specific router and see its connections in a completely separate map window You can still do Level 1 2 and 3 displays of that new map print it and export it to Visio Map Overview The Map Overview icon opens a new window with a very small zoom percentage and a rectangular selection that allows you to move to different areas of the map quickly Use the Map Overview in conjunction with the zoom percentage and the left hand navigation to quickly move to specific routers or switches just click the node you want to center on the map Continuous Scan LANsurveyor map generation creates very little network overhead To get the most accurate maps possible turn on Continuous Scan and let LANsurveyor make a few passes atcreating the map during periods of normal network activity Alot of information is gathered from routers and switches If there s no network activity it will be impossible to determine the exact connectivity for your network 102 Appendix D Large Diagram Tips Index A Active Directory 4 8 15 19 65 add map objects 25 addnodes 25 AddtoMap 23 Add On 1 alert 47 Alert Limits 49 Alert Message 49 Alerts 31 45 48 49 79 duplicate 49 rename 49 SNMP traps 49 Align Left
77. itor your network 83 move map objects 41 MSDE 2 9 multiple copies of LANsurveyor 9 N Navigation Pane 33 net send alert 49 NetBIOS 18 95 network 18 21 79 connectivity 21 Administrator Guide SolarWinds LANsurveyor non contiguous segments 23 netw ork attached storage NAS connectivity 18 segments 18 networkconnection 20 netw ork interface options 79 Netw ork Map new 16 non contiguous segments 23 network monitoring 83 netw ork objects 97 network problems 77 network segments 33 36 netw ork timeouts options 79 Networking 85 New Map 31 New Network Map 16 New Node Properties 25 node icon 24 97 node labels options 79 Node Name 25 Node Names 33 Node Properties 25 45 Locked option 24 Nodes with the Same Icon select 34 non contiguous IP address ranges 16 23 non contiguous networksegments 23 Note Labels 69 Notes 85 0 Open 31 report 31 saved map 31 open map 41 options 79 logging 79 network 79 Overview 36 P Pan 31 password 26 encryption 65 SNMP 2 passw ord protect Responder client 4 Paste 31 PCI Devices 85 Pentium computer 2 Ping 16 18 Play sound file 49 plotters 40 Index 105 SolarWinds LANsurveyor Administrator Guide port connections 79 port connectivity 2 hub 2 switch 2 Port Description 59 Port Index 59 Port Monitor 47 ports 21 59 print 31 40 map 31 report 31 print preview header and footer 40 map 40 Printer Stats 89 printers 18 21 privileges 18 Processe
78. l ya an da a alada yal ala 75 Contents Ill SolarWinds LANsurveyor Administrator Guide Scheduled Events Window saa sesle is 75 Event LOG U GE sisler tant 77 Session bog WiINGOW secc aiii 77 Syslog uta dad dale abans 78 LANsurveyor PreferenCeS iccciciconnonnnnnc a anam 79 Set Options inici ii diia a 79 Runasta Serce ille alak all nee LEA NN E P SA 83 LicensedOptions EEEE EEEE E EEE EAEE 84 Appendix A Report Fieldsis 5211 allam a o BL 85 Responder Client Datta a E e e e e lid 85 SNMP Data asker mem saanen alez Sri alan gen zena almay mi iie ir le 89 Active Directory Data alam sadaka ida 93 SIP GllentDala spin AA A ane Aid ein min td 94 Autodis cover Data iii a a e alani 95 AppendixB LANsurveyorlcons gt gt m m m gt m gt Z gt Zm m m mm 97 AppendixC SNMPChecklist nro rnnnnnrnnns 99 Appendix D Large Diagram Tips 101 IV Contents Administrator Guide SolarWinds LANsurveyor Introduction Welcome LANsurveyor is network management software any network manager administrator engineer or designer can use to automatically diagram networks of any size The LANsurveyor map provides a graphical interface so you can manage your network from anywhere on the network With LANsurveyor you can e draw a map showing the logical connectivity of your entire network e make queries of net
79. le 49 Launch file after sending 67 launch LANsurveyor 15 Launch Remote Desktop 72 Launch Telnet 71 Launch VNC 72 Layer2 33 Left Navigation Pane 33 34 left hand navigation 36 54 Level 1 objects 20 22 79 Level 2 objects 79 Level 3 objects 79 Level Filtering 79 Levels Map 20 22 options 79 License Manager 4 licenses for LANsurveyor 1 for LANsurveyor Responders 84 Link Layer Discovery Protocol 16 LLDP 16 Locked option 24 Log message to syslog server 49 logging options 79 lsd file 16 23 M MacOS 4 21 Mac OS X Responders select 34 Macintosh 18 Manage 18 31 schedule 69 Manage Interfaces 73 Manage menu 63 managed hubs 21 59 managed netw ork devices 18 managed switches 21 24 59 map 16 20 26 31 67 68 69 map 16 20 26 31 building 16 drawing options 77 export 39 layout 16 navigation 31 new 23 31 open 41 Overview 31 print 40 rescan 41 thumbnail 31 map archives 45 Map Layout 26 27 Map levels 22 reada 20 map nodes missing 77 map objects 24 move 24 select 24 Map Overview zoom 36 Map Properties 26 65 Map Spacing 29 between levels 29 betweennodes 29 customize 26 Mapped Node Name 59 mapping multiple VLANs 17 mapping speed 16 19 20 Mapping switch and hub ports 19 ME 98 95 Responders select 34 memory 2 MIB Walk 54 MB I 2 Microsoft Excel 60 61 Microsoft SQL Desktop Engine 2 9 Microsoft SQL Server 2 9 Microsoft Visio 39 40 miscellaneous options 79 Missing Software 53 58 mon
80. lly on a Windows system using Control Panel 1 Click Add or Remove Programs in Control Panel to remove Responder clients on a system 2 The Responder client software will be uninstalled Method 2 To remove Responder clients manually on a Windows system using Control Panel Since the Responder client runs as a service on Windows Vista XP 2003 2000 systems you can use Computer Management to remove the Responder clients In Control Panel click Administrative Tools Then double click Computer Management Expand theServices and Applications category and click Services The Responder client service should be displayed among the other running services in the right window Right click the Responder client service and select Properties Click Stop to stop the service and change Startup type to Disabled 7 Note where the executable is located on your disk in the Path to executable field BEM oo 8 Introduction Administrator Guide SolarWinds LANsurveyor Linux Use either rpm or deb to uninstall the Linux Responder client The uninstall process will also stop the Responder client if itis currently running For rom based installations use rom neonresponder For deb based installations use deb P neonresponder Mac OS X Run the Responder client installer software and choose the Uninstall option Mac OS 9 and earlier Drag the Responder client extension to the trash can and restart the system
81. nd net send message to Use the net send command to send text messages across a network to another Windows computer Launch app file When the alertis triggered launch the specified application or open the specified file This allows you to integrate LANsurveyor alerts into other applications or begin trouble shooting automatically Send SNMP Trap to Send SNMP traps to communicate with another SNMP based network monitoring system The trap sentis the contents of the Alert Message Play sound file Plays the specified sound file for an audio alert Log message to syslog server Logs the error message to the syslog server you specify in LANsurveyor s Network Options Send SMS message Send an SMS alert using an attached phone The phone must be capable of sending SMS messages as a modem through a COM port on the computer running LANsurveyor LANsurveyor requires a GSM modem or cell phone that can function as a GSM modem to use this option SMS Text Pager GSM The SMS Text Pager GSM Alert e Is widely used to take advantage of GSM SMS mobile communication e Works with a majority of GSM modems 50 Monitor Your Network Administrator Guide SolarWinds LANsurveyor e Can send a maximum of 5 049 characters per message e Uses Direct Port Access to communicate with a modem GSM Hardware Requirements The SMS Text Pager GSM Alert requires you to have the following installed on the LANsurveyor host computer e A
82. nd Rules in the left pane Click New Rule in the right pane Select Custom and then click Next Select All programs and then click Next Select ICMPv4 as the Protocol type and then click Next Confirm that Any IP address is selected for both Which local IP addresses does this rule match and Which remote IP addresses does this rule match and then click Next 9 Select Allow the connection on the Action page and then click Next 10 Confirm that all options are checked on the Profile page and then click Next 11 Provide an appropriate Name for your new rule and then click Finish 12 Repeat the preceding steps clicking Outbound Rules instead of Inbound Rules 13 Test the new rules by opening LANsurveyor and then creating a new map with only ICMP Ping checked in the Other IP Service Discovery area of the Create a New Network Map window O DU BW The Mapping Progress window will show ICMP receipts and the resulting map should show one or more workstations with generic IP icons Install Responder Clients Your LANsurveyor Installation includes the Responder client add on installers for Windows Linux and Mac OS computers unless you are running the evaluation version Note for Evaluation Version If you are running the evaluation version of LANsurveyor the Responder client installers are not included however you can download them if desired from the following location http www solarwinds com embedded in produ
83. ndow displays the current status of your Responder client licenses To add a license enter your serial number exactly as you received it from SolarWinds or your supplier and click Add License Then click OK To obtain more licenses please contact sales solarwinds com 84 LANsurveyor Preferences Administrator Guide SolarWinds LANsurveyor Appendix A Report Fields This section includes a complete list of fields available from the Get Info window and custom reports including Responder Client Data SNMP Data Active Directory Data SIP Client Data Autodiscovery Data Responder Client Data Responder client data is available from workstations and servers with the optional Responder clientinstalled This information is automatically stored in the LANsurveyor Repository ifenabled System Information Responder Version the version of the Responder client currently running Machine Type the model of a computer LANsurveyor may not be able to differentiate certain types of models and may not be able to identify machines released after the LANsurveyor application Machine Vendor the brand of the computer CPU Type the type of CPU processor Number of CPUs the number of CPUs installed CPU Speed the clock speed of the CPU Only available for Windows machines running Windows NT 2K XP Linux and some Mac OS machines Bus Speed the clock speed of the system bus Not available for Windows machines and may not be
84. nning a release of LANsurveyor prior to 10 2 upgrading is not supported You will first need to ensure that your system has a supported version of Windows 2003 Vista 7 or 2008 and upgrade if it does not Then you will need to uninstall the previous LANsurveyor software using Start gt Control Panel gt Add or Remove Programs and do a clean install of 10 4 by following the Install LANsurveyor procedures Install LANsurveyor Note If you have been running the evaluation version of the LANsurveyor software you must uninstall the evaluation software before installing the licensed version To uninstall the LANsurveyor evaluation version 1 Click Start gt Control Panel and then double click Add or Remove Programs 2 Click SolarWinds LANsurveyor in the Currently installed programs list and then click Remove To download and install your LANsurveyor software 1 Log in to the SolarWinds portal at http www solarwinds com customerportal using the login information you received from SolarWinds Click View All in the DOWNLOADS section of the ALERTS 8 NEWS tab Locate the LANsurveyor section and then click DOWNLOAD NOW Click Save File and then click OK After the download finishes double click the LANsurveyor v lt XX X gt zip file to open it Double click the LANsurveyor lt version gt exe installer file where version is the version number of your LANsurveyor software for example LANsurveyor1 04 exe is the installer for LANsurveyo
85. ode through a variety of methods If you have deployed Responder clients you can ensure the discovered node is part of your network with a check of the Responder client password Nodes with the correct password are authenticated and nodes without the correct password are unauthenticated Similarly you can use SNMP community strings to authenticate new network hardware You can receive different alerts when LANsurveyor encounters either an authenticated or unauthenticated node You can also automatically disable network access for nodes that appear on the Threat List if the node is directly connected to a managed switch and LANsurveyor knows your read write SNMP community string Monitor Your Network 45 SolarWinds LANsurveyor Administrator Guide Ethernet Address Responses Ifyou have selected Expose rogue Ethernet addresses to discover masked nodes on the Scanning tab selectthe response for newly discovered nodes on the Ethernet Address Responses tab You can receive alerts when new addresses are discovered the Ethernet address uses a different switch or the switch port changes You can optionally disable network access if the node is directly connected to a managed switch and LANsurveyor knows your read write SNMP community string Criteria Options If your network uses DHCP it is possible for a node to obtain a different IP address after your baseline map was created Rather than report numerous false positives LANsurve
86. oes your device support SNMP SNMP capable devices are sometimes called smart or managed You may need to check with the device s manufacturer to make sure 2 Is SNMP enabled Some devices require you to specifically enable SNMP 3 Are you using the correct SNMP community string Community strings like passwords are case sensitive Make sure the correct community string is entered into the Create a New Network Map dialog 4 Is the computer running LANsurveyor on the access control list for your device Many devices limit SNMP access to a specific IP address or address range This is configured using the switch management interface generally via a web browser 5 Is the device too busy to respond to SNMP queries Ifa device is at or near 100 utilization it may not have the resources available to respond to SNMP queries 6 Is there something between you and the target device that s preventing access Some sites have firewalls around their routers that prevent access LANsurveyor uses UDP port 161 for SNMP queries 7 Is the timeout sufficiently long Increase the SNMP Query Timeout in LANsurveyor Options dialog box if queries are sent across particularly slow or busy links Appendix C SNMP Checklist 99 SolarWinds LANsurveyor Administrator Guide 100 Appendix C SNMP Checklist Administrator Guide SolarWinds LANsurveyor Appendix D Large Diagram Tips LANsurveyor can diagram both small and large netwo
87. of the LANsurveyor machine s clock e change the remote computers Responder client password e send a file to the remote computers e send a folder to the remote computers 64 Manage Clients Administrator Guide SolarWinds LANsurveyor e send an instant message to the remote computers e store notes on the remote computers e quita running process application INIT etc on a remote computer e launch an application on a remote computer The first task for any network manager using LANsurveyor should be to protect the Responder client by installing a password Protect Responder Clients Responder clients installed via Active Directory are password protected using the Deploy Responder client wizard available from the Tools menu Manually installed Responder clients are installed without a password Once a password is set LANsurveyor sends an encrypted password for authentication purposes before making any request of a computer with a Responder client installed After installing Responder clients manually use LANsurveyor to remotely set the password for those Responder clients on open maps Here are instructions for adding or changing the Responder client password for all Responder clients 1 Click the Select Responder clients toolbar icon or choose Select gt All LANsurveyor Responders from the Edit menu 2 Select Change Password from the Manage menu or click the Manage toolbar og icon and select Change LANsurv
88. of your network possible Computers with Responder clients installed use an icon with the LANsurveyor compass in the center of the screen i Green Windows NT 2000 XP 2003 and Vista a Blue Windows 95 98 and ME l y Orange Linux Draw a Map 21 SolarWinds LANsurveyor Administrator Guide yn 12 I ih ie Grey Classic Mac OS Purple Mac OS X View Map Levels Map levels make your maps easier to view LANsurveyor maps can have thousands of nodes so LANsurveyor automatically groups map objects into three levels e Level 1 includes network segments and routers SNMP support is required to identify routers e Level 2 includes network segments routers and switches SNMP support is required to identify switches e Level3 includes network segments routers switches and all other end nodes Your default map view is determined by the Levels settings in the Options dialog Change Map Levels To change your map level click one of the map level icons Click the Level 1 icon to view just your routers and network segments Click the Level 2 icon 4 to view Level 1 plus your switches The Level 3 icon B displays all map nodes To limit the nodes displayed in Level 3 to certain classes of objects e g just nodes that responded to SNMP queries use Level 3 object filtering in the Options dialog When you change your map view level the map is redrawn and any changes you ve made to your map will be lost unl
89. olarWinds LANsurveyor Map switch hub ports Mapping switch hub ports can show important information about how your network is physically connected However discovering those connections takes more time when drawing maps You can set LANsurveyor to ignore switch hub port connections by unchecking this option Redraw map when new nodes are discovered When new nodes are discovered either using Rescan Map or Continuous Scan LANsurveyor will automatically redraw your map optimizing the network diagram layout If you customize your map by moving nodes around and would like to preserve your customizations uncheck this option Use Cisco VLAN Community String indexing If your network equipment uses long port or interface names you can truncate the map labels automatically to the number of characters you specify Discover Layer 2 connectivity for VLAN IDs greater than 1000 By default LANsurveyor discovers Layer 2 connectivity for all VLANs whose IDs are less than 1000 since VLAN IDs above 999 are virtual For those customers who set the VLAN IDs of their switches to values larger than 1000 selecting this option causes LANsurveyor to discover all VLANs regardless of their ID Hide SNMP Community Strings Select this option if you want LANsurveyor to always keep the SNMP community strings confidential so that unauthorized personnel cannot view them on the display Don t show Getting Started screen on start Select this option if you do no
90. ons are also available from the LANsurveyor application menu 36 Toolbars and Navigation Rescan Map Add To Map Map View Filters 9 Properties Map Context Menu Administrator Guide SolarWinds LANsurveyor Get Info Manage gt Screen Share Start Web Browser pi Start Telnet G3 Start SSH Client ES Manage Interfaces LAYZ E Add To Groups Select Same Icon K Cut Align Left Align Top Show Sub Level Hide Sub Level D Focus In New Window Properties Node Context Menu The left hand navigation context menu provides direct access to the information contained in the left hand navigation list including network segments Right click the section header and click either Copy to copy the information to the clipboard or View in Excel to open a new worksheet in Excel with the information Toolbars and Navigation 37 SolarWinds LANsurveyor Administrator Guide 38 Toolbars and Navigation Administrator Guide SolarWinds LANsurveyor Your Maps Save and Open Maps Save Your Map Once you create a map you can click the Save toolbar icon or select Save from the File menu to save your map to a file You can also Export Your Map Print Your Map Open a Saved Map Rescan a Map AutoSave Maps Continuous Scan options include the ability to automatically save time stamped maps on a schedule Refer
91. or Guide Mapped IP Address LANsurveyor attempts to find the IP address associated with the Ethernet address presentin the Physical Address column This column may be empty if the associated node is down or hasn t communicated via Ethernet for a long period switch hub configuration dependent Mapped Node Name a name associated with the IP address of the previous column usually the domain name Custom Reports The Custom Report feature allows you to create reports using almost 200 pieces of information Custom Reports can be saved rerun and exported into Microsoft Excel by clicking the appropriate toolbar icon or by selecting from the Report menu To create a custom report 1 2 3 Click the Custom Report toolbar icon or select New gt Custom Report in the Report menu The Custom Report Wizard is displayed All selected map objects are automatically selected Select the desired nodes and their report fields Refer to Appendix A Report Fields for a complete list of fields and their descriptions Click Next Click now to run the report immediately or click at this time to specify the time and date to run the report Click Finish Depending on your Repository settings LANsurveyor will either gather the information live or from the Repository Save and Open Reports Any report can be saved to a file and opened later for future reference To save a report click the Save toolbar icon or select Save from the File menu
92. r version 10 4 7 Click Run when you are prompted Do you want to run this file 8 Follow the instructions in the SolarWinds LANsurveyor Setup Wizard g BEN D To license and register your LANsurveyor software 1 Run LANsurveyor 2 Inthe SolarWinds LANsurveyor dialog enter your Name Organization and the Serial Number you received in the SolarWinds e mail and then click OK 3 Ifyou are warned that some of LANsurveyor s features may be unavailable make note of the likely causes of this problem and then click OK 4 Inthe Online Registration dialog enter the requested information and then click Register Now Your software is now licensed and registered and you are ready to begin using LANsurveyor Introduction 3 SolarWinds LANsurveyor Administrator Guide Configure LANsurveyor for Windows Vista 7 2008 The Windows Vista 7 2008 firewall blocks ICMP ping replies by default preventing LANsurveyor from performing network discovery using ping To correct the situation either adminstratively turn off the Vista firewall or add a rule permitting ping replies through the firewall as shown in the following procedure To add a rule enabling ICMP ping for LANsurveyor on Windows Vista 7 2008 1 Login to Windows as an Administrator 2 Click Start gt Control Panel gt Administrative Tools gt Windows Firewall with Advanced Security Note This option is not available if you are not an Administrator Click Inbou
93. re stored as Windows Bitmap bmp files in the Nodelmages folder inside LANsurveyor s application folder Files are named bmp where represents either the SNMP ID byte or a LANsurveyor identification number For example APC uninterruptible power supplies use the icon in file 193 bmp since 193 is the SNMP ID for APC equipment Numbers above 50000 are LANsurveyor identification numbers Icon images are loaded each time a map is built Any images you replace add or edit are used the next time you create a map Icons should be 32 by 32 pixel images and files stored in the Nodelmages folder must named with numerals Change Icons You can change the icon used for a device LANsurveyor knows about by simply replacing the omp file with one you create or just modifying the existing file Add Icons LANsurveyor is extensible you can add icons for any SNMP based device not already supported by LANsurveyor Simply create a bmp file using the SNMP ID of the device To find the SNMP ID of your device locate the device on your network and double click it to view the Get Info window Then view the System information under SNMP Data The SNMP ID is the seventh number in the line of period delimited numbers If the string is 1 3 6 1 4 1 255 1 1 the actual SNMP ID is 255 Info Type System Description MicroRouter 2270R 4 5Copyright c 1990 SNMP I D 1 3 6 1 4 1 255 1 1 Time Running 0 days 22 hours 31 minutes O seconds Con
94. reate most asset reports whether or not the system is available on the network at the time the reportis created For a complete list of all the information fields available and their definitions refer to LANsurveyor Report Fields Once you have created a report you can e Save and Open Reports e Rerun and Modify Reports e Export Reports to Excel Reports 53 SolarWinds LANsurveyor Administrator Guide Instant Information Get instant live information about any map item by clicking the map item and selecting Get Info from the Tools menu or double clicking the map icon Get information about more than one item by selecting them and clicking the Get Info icon Most of the data available in both standard and custom reports is available through Get Info Use the Get Info window s left navigation pane to choose which information is displayed If you want to copy or save information from one or more nodes use either a Standard Report or a Custom Report You can also use Get Info to SNMP MIB Walk Expand the SNMP Data category if not already expanded and click MIB Walk Enter the Start SNMP OID object identifier definition and then click OK Lists from Left Hand Navigation Obtain node or network information from the map using the left hand navigation tree Click any category to select that category e g SNMP Nodes then right click the same category to either copy the information to the clipboard or open the information in
95. rks Customers have shared success stories about maps with more than 2000 routers and 4000 switches If you are mapping a large network you may have some challenges visualizing your network completely on your computer This Appendix provides tips for adjusting the LANsurveyor diagram to best match your requirements Full Discovery Check to make sure your routers and switches were discovered and mapped Use the left hand navigation to see the list of routers and switches hubs LANsurveyor discovered ged Network Segments 9 E IP Addresses 74 amp Domain Names 74 amp Node Names 74 ES IP Routers 2 Lansurveyor Responder Nodes 1 ES SNMP Nodes 26 123 E SNMP Switches Hubs 9 D Ge Ge Er Neon Airport Neon Baystack Neon Cisco 2926 Neon Dell 3424 Neon Fastlron Neon IntraCore Map Levels Use the Map Level 1 icon to redraw the map and display just your routers and network segments If LANsurveyor discovers over 300 routers by default the map will display in Level 1 You can change the default in the LANsurveyor Preferences You can also use the LANsurveyor preferences to display only selected nodes by type for example just Responder clients Click the Level 2 icon to show network segments routers and switches Appendix D Large Diagram Tips 101 SolarWinds LANsurveyor Administrator Guide Show Hide Nodes Display nodes connected to a router using with the Show Sub Level
96. rveyor should attempt to contact unresponsive nodes Discard asset data older than Specify how long data should be retained in months This option helps you to minimize the database resources used to maintain asset information Alert on unresponsive nodes use alert Use the menu to specify an alert to use if LANsurveyor encounters an unresponsive node If LANsurveyor fails to gather asset data within the given number of days selecting this option causes an alert to be sent for each missing node 12 Introduction Administrator Guide SolarWinds LANsurveyor Change LANsurveyor Responder Node Collection Status Displays a dialog that allows you select the Responder nodes for which LANsurveyor collects asset data Change SNMP Node Collection Status Displays a dialog that allows you select the SNMP nodes for which LANsurveyor collects asset data Always use Repository data when generating reports If selected LANsurveyor uses Repository for all custom reports with Responder client data fields as well as the Software Inventory Missing Software and Hardware Inventory standard reports LANsurveyor will never use the Repository for Backup Profiler Software Meter or Get Info reports as these are real time in nature Collect Basic Configuration Data If selected uses SNMP to collect basic configuration data for nodes Collect Printer Stats If selected uses SNMP to collect printer stats Collect APC UPS Stats If sel
97. s 85 PuTTY 72 Q Quit a Process R RAM 2 read w rite community string 43 read w rite SNMP Community String 24 73 Redo 24 26 Redraw the map on levels change 79 register 3 Remote Client Management 18 Remote Desktop 72 remote management via http 71 Remote Procedure Call 4 Remote Registry 4 report fields 85 89 reports 60 61 custom 60 export to Excel 61 modify 61 note labels 79 open 60 rerun 61 Responder clientdata 85 save 60 schedule 75 SNMP data 89 standard 55 Repository 25 53 85 Repository database 14 Repository Installation 9 Repository Monitor 14 Repository Options 9 Repository Password 9 67 68 69 106 Index Rescan Map 41 77 79 Responder client 33 95 license 84 upgrade 18 Responder client license code 4 Responder clients 4 16 45 53 63 authentication 79 find 66 icons for 21 install 4 Node Properties 24 password 4 18 26 65 reports 85 select 31 34 uninstall 8 Restart 67 retries 48 rogue Ethernet address 45 rogue nodes 24 router 17 21 routers 18 Run As A Service 83 S Save 31 map 31 report 31 Save As Image 39 Save as Visio 40 97 save time stamped maps 39 save your map 39 schedule 75 management operations 75 reports 75 schedule management operation 69 Scheduled Events 69 75 delete 75 view 75 SCSI Devices 85 Search 33 select 34 map objects 24 34 Same Icon 34 select arrow 31 Select Icon 25 Send a File 67 Send a Folder 68 Send a Message 67 68 Send SMS m
98. s Holidays Hours all hours To intruder company com pany O trom 8 AM to 5 PM v Subject LANsurveyor Intruder Alert gt Days Sunday Wednesday o Saturday Send net send message to VI Monday Thursday v vV Tuesday Friday Y Launch app file alarm exe If outside of these limits use alert Weekends Holidays v Y Send SNMP Trap to trapreceiver company com E using SNMPv3 Trap v SNMP v3 Options Alert Message k Date date Time time Play sound file LANsurveyor has identified an intruder Log message to syslog server jera ipaddr connected to switch via switchport v i Send SMS COM2 to phone number s Duplicate Test belie ceo its D i 2E LE 38 Keywords condition date time device ipaddr 555 1212 switch switchport Monitor Your Network 49 SolarWinds LANsurveyor Administrator Guide Send email Check this option to receive LANsurveyor alerts via SMTP Simple Mail Transfer Protocol After enabling this alert enter the email address or addresses and subject in the To and Subject edit fields If you would like to send email to multiple email addresses separate each email address by a comma Please make sure to configure the Primary Email Server the Backup Email Server and Email From Address in the Network tab of the Options dialog box select Options from the Tools menu Se
99. s in the center of the screen For a table of the Responder client icons see End Nodes 34 Toolbars and Navigation Administrator Guide SolarWinds LANsurveyor Select from the Edit Menu Select map nodes using the Select option on the Edit menu You can select All Responder clients XP 2K NT Responders Linux Responders ME 98 95 Responders Mac OS X Responders Classic Mac OS Responders IP Routers SNMP Switches Hubs SIP VoIP Nodes SNMP Nodes Nodes with the Same Icon Select from the Map Click directly on any map object to select it To select more than one object either hold down the shift key and click or click and drag over several objects to select all objects within the selected rectangle Select from Left Navigation Pane Click directly on any item in the left hand navigation to select it To select more than one object either hold down the shift key and click or ctrl click to select more nodes Select Nodes in Wizards Check the box next to any map object to select that item Once an item is selected a grey check mark is also placed in the category of that item to indicate something within the category is selected If you click a category check box all items in that category are selected o LAR Neon Map lsu OD IP Addresses DME Node Names O IP Routers A LANsurveyor Responder BENJAMIN O bettyjo CASSANDRA Frank NEON_DB Hint Anyitems selected on open maps are a
100. t want LANsurveyor to display the Getting Started screen at startup with its options for learning how to use LANsurveyor Redraw the map on levels change Select this option if you want LANsurveyor to redraw the map when levels are changed recomputing node positions as needed This option is selected by default Uncheck this option if you simply want to hide nodes that do not belong to the new level preserving their location and redisplaying them when changing back to the previous level LANsurveyor Preferences 81 SolarWinds LANsurveyor Administrator Guide Truncate edge labels to nn characters Enter the maximum character length for labels on connection lines in the map Note that this length should be a number between 8 and 100 to avoid truncation that makes the labels difficult to read Helpers LANsurveyor works with third party applications including SSH clients and syslog servers to increase your network security Set options for those applications in this dialog box Network Interface LANsurveyor uses lines or edges to connect nodes If a node has SNMP enabled and the interface speed can be determined you can specify the color and line thickness of those edges based on the maximum interface speed Repository The Repository options are described in the Repository section of this manual Levels Your maps might have thousands of nodes so LANsurveyor makes it easy to view your maps at different levels Routers and
101. tact Person Neon Software Inc 925 283 9771 Machine Name microrouter neon com Location Neon Software Inc Appendix B LANsurveyor Icons 97 SolarWinds LANsurveyor Administrator Guide Save as Visio Visio documents created by LANsurveyor can also use new icons you create LANsurveyor uses a Visio stencil file named LANsurveyor vss in the LANsurveyor installation folder Launch Visio then open the stencil The icons in the stencil are named the same as the icons in the Nodelmages folder 98 Appendix B LANsurveyor Icons Administrator Guide SolarWinds LANsurveyor Appendix C SNMP Checklist LANsurveyor queries network equipment that supports SNMP or managed devices to gather important connectivity information for network maps SNMP data allows LANsurveyor to identify routers switches and connectivity between networking hardware and other systems If LANsurveyor has access to a device s SNMP MIB II agent the device will be listed under SNMP Nodes in the left hand map navigation LANsurveyor requires read only access to SNMP for map drawing read write access is not required LANsurveyor identifies switches using the SNMP Bridge MIB RFC 1493 and hubs using the SNMP Repeater MIB RFC 2108 If LANsurveyor has access to these MIBs LANsurveyor can map port connectivity If your routers and switches are not displayed in the left hand navigation use this checklist to troubleshoot your SNMP access 1 D
102. tallation All supported Responder client installers are included in folders in the LANsurveyor installation directory e g Linux LANsurveyor Responders Note for Evaluation Version If you are running the evaluation version of LANsurveyor the Responder client installers are notincluded in folders in the LANsurveyor installation directory You can download them from the following location http www solarwinds com embedded in products produciLink aspx id LANsurveyor Responders There are two Linux installers rom for RedHat based systems and deb for Debian based systems Refer to the nrlinux readme doc file in the folder for up to date information on installing Responder clients on Linuxsystems as well as supported systems After copying the Responder client installers to each of the client systems install the Responder client on each client system by running the installer If you deploy the Responder client manually as described in this section you will need to password protect your Responder client using the Manage wizard Upgrade Responder Clients Other than manually using the installation software on each computer LANsurveyor provides two methods for automatically upgrading Responder client software on your workstations and servers Upgrade Responder Clients Wizard The easiest method is to use the Upgrade Wizard Select Upgrade LANsurveyor Responders from the Tools menu and the wizard will upgrade all Responder cli
103. ted Responder clients and SNMP systems are automatically tracked in the Repository Repository Options To display the Repository tab at any time select Tools gt Options and click the Repository tab Uninstall Repository Click Uninstall Repository to uninstall the repositiory Change Repository Password To change the repository password 1 Click Change Repository Password The Change Repository Login Information dialog is displayed 2 Enter the User Name Introduction 11 SolarWinds LANsurveyor Administrator Guide 3 Enter the Current Password 4 Enter the New Password 5 Confirm New Password by re entering it 6 Click OK to change the repository password Alert on any Repository error use alert Use the menu to specify an alert to use if LANsurveyor encounters a Repository error Create Repository backup every Specify the backup frequency in days Run Repository maintenance every Specify the frequency in days for running the internal maintenance routines LANsurveyor includes these built in database maintenance utilities to optimize and protect your Repository Asset Data Collection Options The Asset Data Collection section of the Repository tab allows you to specify Repository settings for this specific copy of LANsurveyor Collect asset data every Specify how frequently in days LANsurveyor should attempt to collect asset data Retry unresponsive nodes every Specify how frequently in hours LANsu
104. the Continuous Scan Options dialog Only nodes connected to a switch port can be disabled or enabled 44 Monitor Your Network Administrator Guide SolarWinds LANsurveyor You can also disable or enable ports directly from the map Note Port enable disable requires a managed or SNMP enabled switch with the correct read write community string Continuous Scan Options Click the Options button on the Continuous Scan window or select Continuous Scan gt Options from the Monitor menu to set the Continuous Scan options Scanning Options Use options in the Scanning tab to set the scanning interval Scan every sets the amount of time between scanning the specified or open maps If the interval is less than the time it takes to scan the maps LANsurveyor will scan immediately after the previous scan You can also discover rogue nodes that mask their IP addresses and show up only when their network activity can be detected through their Ethernet address Select Expose rogue Ethernet addresses to discover masked nodes and report on those nodes if they change the switch or the switch port they connect through You can also attempt to authenticate rogue Ethernet addresses using the methods you select in the Ethernet Address Responses tab IP Node Responses Options The options in the IP Node Responses tab allow you to establish authentication criteria and alert settings When a new node is encountered LANsurveyor can authenticate the n
105. to automatically obtain a more focused version of your network For example you can display your map with onlythose nodes with SNMP enabled select SNMP Nodes or just your Active Directory infrastructure select Active Directory DCs Combined with the Groups capability you can filter your map so only those nodes which belong to a specific group or system are included Add To Map You can include non contiguous or disconnected network segments on the same map by specifying the ranges on the Create A New Network Map dialog or by selecting Add To Map from the Tools menu You can add as many different segments as you would like on the same map You can add a single node to your map or connect two different network segments using the Create Node option from the Edit menu Use Continuous Scan if you want LANsurveyor to keep your map up to date Draw a Map 23 SolarWinds LANsurveyor Administrator Guide Node Properties You can change the appearance and underlying properties of any selected map item Select Node Properties from the Edit menu to display the Node Properties dialog box The Node Properties dialog box allows you to change the name IP address and whether the node is locked If the Locked option is checked the name will not be changed during rescan or Continuous Scan Manually changing the node name causes the Locked option to be checked You can also change the icon for the node as well as the underlying technologi
106. to the AutoSave section of the Continuous Scan documentation for more information Save As Image In addition to saving maps to Visio format you can save maps to EMF BMP PNG and TIF formats To export your map select Save As Image from the File menu Once the dialog is displayed you can name the exported file Your Maps 39 SolarWinds LANsurveyor Administrator Guide Save As Visio LANsurveyor can create an exact copy of your map in Microsoft Visio format This feature requires Visio 2007 or Visio 2010 Prior to saving your map in Visio format lay outthe map as you would like it reproduced in Visio including Map Levels Show Hide Nodes and Zoom percent When you select Save As Visio from the File menu or click the Save To Visio icon El LANsurveyor displays a notification dialog box LANsurveyor must use Microsoft s Visio development tools to create the map nodes and connectors so the process is not interruptible and the Visio drawing will not be displayed until the entire map is completely created Click OK to proceed Once completed your LANsurveyor map is re created in Visio Your new Visio diagram includes your personalized information and a logo in the upper left hand corner ofthe diagram LANsurveyor uses the logo contained in the YourLogo bmp file in the installation directory typically C Program Files SolarWinds SolarWinds LANsurveyor In addition the line color legend is displayed in the lower ri
107. ty Load the current UPS load expressed in percent of rated capacity Last Self Test Status the results of the last UPS diagnostics test performed Utility Power Status the current state of the UPS Model Number the UPS model name e g APC Smart UPS 600 Manufacture Date the date when the UPS was manufactured in mm dd yy format Battery Replaced Date the date when the UPS system s batteries were last replaced in mm dd vy format 92 Appendix A Report Fields Administrator Guide SolarWinds LANsurveyor Serial Number an 8 character string identifying the serial number of the UPS internal microprocessor Active Directory Data Computer Data OS Type the OS installed OS Version the version of the OS installed OS Service Pack the OS Service Pack installed When Created the date and time the user account was initially created When Changed the date and time the user account was last modified Last Logon the last date and time a user logged onto the system Last Logoff the last date and time a user logged off A value of zero indicated unknown Password Last Set the date and time the password was last changed Bad Password Count number of times the user attempted to log on using a bad password Bad Password Time the last date and time the user attempted a login with an incorrect password Appendix A Report Fields 93 SolarWinds LANsurveyor Administrator Guide SIP Client Data
108. usly 2 Click Monitor gt Continuous Scan gt Options 3 On the Scanning tab select Scan immediately after previous scan for immediate continuous scanning or provide an appropriate scanning interval Monitor Your Network 43 SolarWinds LANsurveyor Administrator Guide S Check appropriate Ethernet Address Switch Tracking Options 5 On the IP Node Responses tab check the Authentication Methods you want to use and provide required criteria 6 If you want to enable alerts for newly discovered IP nodes check the types of alerts you wantto enable for New IP Node Responses 7 If you want to enable alerts for newly discovered Ethernet addresses on the Ethernet Address Responses tab check the types of alerts you wantto enable for New Ethernet Address Responses 8 On the Criteria tab check the Node Matching Criteria you want to use for your continuously scanned map and then set the Scanning and Switch to Switch Delete Thresholds 9 If you want to AutoSave your continuously scanned map click the AutoSave tab check the formats in which you want to save your map provide a save interval and then provide appropriate save locations for your map 10 Click OK 11 Click Monitor gt Continuous Scan gt Start Scanning to initiate continuous scanning Note We recommend you run Continuous Scan for at least several days before automatically disabling network ports As Continuous Scan runs LANsurveyor is able to aggregate more in
109. utomatically selected Toolbars and Navigation 35 SolarWinds LANsurveyor Administrator Guide Zoom the Map When a LANsurveyor map zoom level is changed all the relationships between objects are maintained In addition when you save print or export a map the zoom level selected will apply to the output Zoom from Toolbar a Zoom with Marquee toggles cursor to zoom Zooms into selected region on map a Zoom Interactively toggles cursor to allow zoom in or out of selected region on map Click and drag arrow down to zoom in or click and drag arrow up to zoom out 4 Fitin Window click icon to automatically zoom entire map to fit in map window w Zoom Percentage displays current zoom percentage for map window Change the zoom percentage by selecting from the pull down menu or enter a number directly in the field When a LANsurveyor map zoom level is changed all the relationships between objects are maintained In addition when you save print or export a map the zoom level selected will apply to the output Context Menus Use the right mouse button to access the context menus LANsurveyor supports three different context menus map node and left hand navigation The map context menu provides direct access to the mostcommon map functions All of the options are also available from the LANsurveyor application menu The node context menu provides direct access to the mostcommon node functions All ofthe opti
110. vel 3 nodes connected to selected Level 1 node Focus in New Window displays the selected node and all lower level connected nodes in a new map window E Select LANsurveyor Responders a shortcut for Select gt All LANsurveyor Responders from the Edit menu Selects all Responder client nodes on all open maps Selected nodes can then be reported on or managed Save To Visio a shortcut for Save As Visio from the File menu Saves the LANsurveyor map in Visio format O Get Info a shortcut for Get Info from the Tools menu Click icon to get more information about one or more selected map objects All data available through reporting is available through Get Info Map Navigation You can quickly and easily find any map item using the left Navigation Pane All map items are represented in one or more of twelve different categories Click any item to select that item and scroll the map to display the item in the center of the map window e Network Segments list of all network segments mapped e P Addresses list of all network nodes sorted by IP address e Domain Names list of all the fully qualified domain names of all nodes on the map e Node Names alphabetical list of all nodes on the map Toolbars and Navigation 33 SolarWinds LANsurveyor Administrator Guide e P Routers alphabetical list of all IP routers on the map e LANsurveyor Responder Nodes alphabetical list of all nodes with the Responder clientinstalled and
111. vices access control lists haven t been configured to accept requests from the LANsurveyor computer e a firewall is preventing access to your devices SNMP ICMP SIP etc requests are blocked Refer to Appendix C SNMP Checklist for troubleshooting details Also consider including more autodiscovery options in the Create a New Network Map dialog box adding Responder clients and checking to make sure you have the correct SIP UDP port specified in the Network Options dialog box Finally try building your map using a slower more accurate mapping speed Read a Map When LANsurveyor finishes searching the network a Map Window displays your new map Maps contain four types of network objects networks routers managed switches hubs and end nodes If you have managed hubs or switches and you have entered the community string for those devices the LANsurveyor map will also display port connectivity for those devices LANsurveyor will also display interface information for any SNMP device with more than one interface e g routers and servers with more than one network connection If you have a large network your map may show just Level 1 objects routers or Level 2 objects routers and switches depending on the settings in the Levels section in LANsurveyor Options dialog box Select Options from the Tools menu and then select the Levels tab to view the settings 20 Draw a Map Administrator Guide SolarWinds LANsurv
112. vices using a directory service such as Active Directory To deploy using Active Directory log into the LANsurveyor computer using an account in an Active Directory administrative group Domain Admins or Enterprise Admins Note for Evaluation Version If you are running the evaluation version of LANsurveyor the option to Deploy via Directory Services is not supported You must deploy the Responder clients manually as described in the Deploy Manually section that follows When you create your map LANsurveyor will prompt you to deploy your Responder clients To deploy your Responder clients if you have already created a map or declined to deploy when first prompted 1 Select XP 2003 2K Vista LANsurveyor Responders from the Tools gt Deploy menu 2 The Deploy Responder client wizard is displayed allowing you to select the appropriate computers and the schedule for deployment Introduction 5 SolarWinds LANsurveyor Administrator Guide Tip If you re having difficulty deploying via Directory Services configure your Windows workstations as follows e Ensure that the Remote Registry service is running e Ensure that the RPC service is running e Turn on file and print sharing service and configure your workstation firewall to allow connections to UDP 137 UDP 138 UDP 445 and TCP 139 and TCP 445 ports Deploy Manually You can copy the client installation software to any system or to a central server for local ins
113. wer Macintos 604 PowerPC 200 1 Classic Mac OS CASSANDRA Dell DXP051 InteR Pe 2793 1 Windows 2003 lt Reports 55 SolarWinds LANsurveyor Administrator Guide Backup Profiler Backup Profiler provides valuable information for backup and disaster recovery planning Use Backup Profiler to plan for data security on all your Windows and Mac OS servers and computers with a Responder client installed Backup Profiler provides summary information for each volume connected to each computer included in the profile You may select data that has changed within n days providing an accurate method for determining how much backup storage space would be required for daily weekly or bimonthly incremental and differential backups To create a Backup Profiler Report 1 Click the Backup Profiler toolbar icon or select New gt Backup Profiler from the Report menu 2 The Backup Profiler Wizard is displayed All selected map objects are automatically selected Select the desired nodes with Responder clients to include in the report and click Next 3 Select whether you want to Show report for file extensions with any modification date or to Show report for file extensions modified within the last n days 4 Select Show report for all file extensions or Show report for file extensions listed in the file BP2ExtList txt The report can include all files on the volumes or just file extensions listed in the BP2ExiList txt file loc
114. when first creating the map in the Create a New Network Map dialog box There are several methods you can use to upgrade your Responder client software as detailed in the Upgrade Responder clients section ICMP Ping Some devices are not supported by Responder clients do not support SNMP and do not have supported third party client software To increase your chances of including those nodes on your map click the ICMP check box NetBIOS Use NetBIOS to find network nodes running Microsoft Networking and include NetBIOS node names on your network diagram 18 Draw a Map Administrator Guide SolarWinds LANsurveyor SIP Clients LANsurveyor discovers and diagrams SIP based Voice over IP VoIP devices including telephones video conferencing systems and other SIP devices Reports can include SIP devices and SIP specific information and the switch port report identifies exactly where SIP devices are connected to switches If your site uses a non default SIP UDP socket set your UDP socket number in the Network Options dialog box by selecting Options from the Tools menu and then selecting the Network tab Active Directory Domain Controllers LANsurveyor can map your Active Directory infrastructure onto the physical infrastructure of your network If you want to view just your Domain Controllers and your infrastructure use Filters Click the Active Directory DCs option to discover the domain controllers on your network By
115. work objects for such information as Simple Network Management Protocol SNMP data and Responder client data e add icons to your map to represent network objects e be alerted when a new device is added to your network e launch other applications using the map as an interface e create reports about any items on the map e scan your network for intruders using one or more maps as the baseline and automatically disable network access for rogue nodes With LANsurveyor s Responder client add on you can e manage remote Windows Linux and Mac OS nodes from the LANsurveyor map including starting and stopping applications distributing files and folders restarting and shutting down and synchronizing clocks e help plan your backup and disaster recovery strategy Licensing If you are using the evaluation version of LANsurveyor please purchase a LANsurveyor license Licensed users receive information on free updates and upgrade availability and only licensed users can receive technical support Introduction 1 SolarWinds LANsurveyor Administrator Guide Compatibility To use LANsurveyor you must have the following e APentium class computer with 256MB memory e Windows 2003 Vista professional workstation or server editions 7 2008 or 2008 R2 e Aconnection to an IP based network Additionally some LANsurveyor features require the following e Responder client software add on installed on nodes for reports
116. y including network problems in the Session Log Use Ctrl A to select the entire session log for copying pasting into another application for additional sorting options Clear Session Log Clear the Session Log by selecting all the text in the log and pressing the Delete key Event Logging 77 SolarWinds LANsurveyor Administrator Guide Syslog LANsurveyor also works with syslog servers allowing you to log LANsurveyor s node discovery alerts and monitoring events Set your syslog information in the LANsurveyor Options dialog and include syslog entries in your alerts to create syslog entries 78 Event Logging Administrator Guide SolarWinds LANsurveyor LANsurveyor Preferences Set Options Set the LANsurveyor application options by selecting Options from the Tools menu All options setin the Options Dialog box are saved with the application and used for alerts reports map node access authentication logging and other general application preferences Select the desired option Network Enter network timeouts authentication SMTP email settings and SIP UDP socket settings via the Network tab Timeouts are used when querying map objects or creating new maps Network Timeouts can be changed on a map by map basis using the Mapping Speed slider Authentication is required for accessing node information and reporting Click the lock icon to show or hide your SNMP community string SMTP options are required for
117. y read zero or unknown Printer Toner Type a description of the device usually containing a model number and type of printer Printer Toner Cur Cap a description ofthe device usually containing a model number and type of printer Paper Sources the total number of sources of paper available to the printer For each source a three line description will be present under the Paper Sources number Description usually the name of the paper tray Type includes such information as whether a tray is removable or non removable and the type of paper and Current Capacity current paper source capacity and maximum capacity which may be zero or unknown if the printer cannot report these data Printer Paper Descr a description of the device usually containing a model number and type of printer Printer Paper Type a description of the device usually containing a model number and type of printer Printer Paper Cur Cap a description of the device usually containing a model number and type of printer APC UPS Stats Battery Health indicates whether the UPS batteries need replacing Runtime Minutes the UPS battery run time remaining before battery exhaustion Low Battery Condition the status of the UPS batteries A Battery Low value indicates the UPS will be unable to sustain the current load and its services will be lost if power is not restored Capacity the remaining battery capacity expressed in percent of full capaci
118. yor can use several different naming criteria to determine if itis the same node or a new node Since switch re configuration is relatively rare LANsurveyor allows you to specify the number of scans a switch to switch connection is maintained on the map given the connection has not been re discovered AutoSave Options You can automatically save LANsurveyor maps in either LANsurveyor or Visio format to create archival reference views of your network The archival diagrams are useful for troubleshooting and before after scenarios In addition some auditors require documentation of network modifications and archival diagrams make the process easier Specify the rate for saving the maps in hours days or weeks in addition to the target directories for your map archives 46 Monitor Your Network Administrator Guide SolarWinds LANsurveyor TCP Port Monitoring LANsurveyor allows you to monitor availability of applications and services on your network through TCP Port Monitoring Select Window gt TCP Port Monitor to view the TCP Port Monitoring window You can monitor up to 20 different nodes Click the Modify icon to select the nodes to monitor in the wizard then right click in the appropriate cell to enable monitoring of the node in that row and the portin that column TCP Port Monitor O Stop Modify Options Node Name HTTP FIP SMTP POP3 HTTPS Telnet DNS neon Baystack o o Internet Server o Frank o o lt

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