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WPL25/WHC25 User Manual - Wasp Barcode Technologies

1. Note Please calibrate the gap black mark sensor when changing media 1 Loading path for roll labels WPL25 WHC25 Quick Start Guide WPL25 model WHC25 model Loading External Media WPL25 model only 1 Open the printer s top cover and separate the media holders to fit the media width 2 Press down the media holder lock switch to fix the media holder WPL25 WHC25 Quick Start Guide 3 Feeds the media through the rear external label entrance chute And place the paper printing side face up through the media guides media sensor and place the label leading edge onto the platen roller Rear external label entrance Close the top cover gently Use Diagnostic Tool to set the media sensor type and calibrate the selected sensor Start the Diagnostic tool gt Select the Printer Configuration tab gt Click the Calibrate Sensor button About gt Language Interface Printer Configuration File Manager Bitmap Font Manager Command Tool Printer Function Printer Configuration Calibrate Sensor Printer Information Unit EEE ven LG inch ATE Setup Milage Em Check Sum Print Test Page fates eee Ribbon Reset Printer Density ba Code Page El Factory Default Paper Widthiunit Country Code El Dump Text Paper Height unit Head up Sensor Ignore AUTO BAS Media Sensor a Reprint After Error E Configuration Page Gap unit Gap Inten Printer Stat
2. WPL25 WHC25 WAS BARCODE TECHNOLOGIES Table of Contents Unpacking and Inspection ccccccceecceecceeeceeeceueceucceueceueeseecaeecueseueesueesaeeseeesseeseeeseuesaeeeaes 1 A ee hee ene E E ene en eee eee eee ee 5 Merle 1919 ME Ned sats sts nates Pe eats ats ase brates EEE 6 Mount te Printer on ME IWAL A A AAA 16 LE D ana BUOM FINGRE 17 WPL25 WHC25 Quick Start Guide Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping Please carefully inspect the packaging and printer upon receiving the barcode printer Please retain the packaging materials in case you need to reship the printer Unpacking the printer the following items are included in the carton One printer unit One Windows labeling software Windows driver CD disk One power cord One auto switching power supply One USB interface cable If any parts are missing please contact Wasp Barcode Technologies WPL25 WHC25 Quick Start Guide Front View WPL25 model WHC25 model Top cover open lever MicroSD card socket Media view window LED indicator Feed button Paper exit chute LCD display Option for WPL25 model WPL25 WHC25 Quick Start Guide Interior View 2 WPL25 model h OO JO 0MA ON Top cover Media holder Media guide Printhead Gap sensor receiver Gap sensor transmitter Platen roller Black mark sensor Media hol
3. der lock switch 2 WHC25 model WPL25 WHC25 Quick Start Guide Rear View WPL25 model WHC25 model Power switch Power jack socket USB interface RS 232C interface Option for WPL25 mode Fan fold paper entrance chute Ethernet interface Option for WPL25 model USB host Factory option for WHC25 mode WPL25 WHC25 Quick Start Guide Setup Setting Up the Printer 1 Place the printer on a flat secure surface 2 Make sure the power switch is set to off 3 Connect the printer to the computer with the provided USB cable 4 Plug the power cord into the AC power cord socket at the rear of the printer and then plug the power cord into a properly grounded power outlet Note Please switch OFF printer power switch prior to plug in the power cord to printer power jack WPL25 WHC25 Quick Start Guide Loading the Media Loading 1 Open the printer top cover by pulling the tabs located on each side towards the front of the printer and then lift the top cover to the maximum open angle 2 The media holder can be used for 1 and 1 5 media core by rotating the upper part of label holder180 degrees clockwise For WPL25 model only WPL25 WHC25 Quick Start Guide WPL25 WHC25 Quick Start Guide 4 Place the roll between the holders and close them onto the core WPL25 model WHC25 model Sensor Platen roller 5 Place the paper printing side face up
4. es ing About Language Interface English ED Printer Configuration File Manager Bitmap Font Manager Command Tool Function gt Printer Configuration Printer Information Arte Calibrate Sensor vv Ethernet Setup eses ATC Setup Milage Check Sum Printer Setup Print Test Page Speed Fibbor Reset Printer Density Code Page Factory Default Paper Width unit Country Code Dump Text Paper Heighttunit Head up Sensor Ignore AUTO BA45 Media Sensor vi Reprint After Error Configuration Page Gapfunit Gap Inter Gap DOffsetfunit Bline Inten l Post Print Action Continuous Inten Head Open Paper Jam Dut of Paper Reference Data Bits Ribbon End Err Direction vi Ribbon Encoder Err Pause Cut Piece Baud Rate Parity dell fabel Offset Stop Bit s Printting shit Other Error Shift Y Get Status Clear Load Save COMI 9600 M 5 1 RTS 2005 8720 TF 03 31 40 Note Please calibrate the gap black mark sensor when changing media 15 WPL25 WHC25 Quick Start Guide Mount the Printer on the Wall There are three holes in the bottom of printer Printer can be mounted on the wall by the 3 0mm 3 5mm screw head screws Note Please hang properly to avoid fall down WPL25 WHC25 Quick Start Guide LED and Button Functions This printer has one button and one three color LED indicator By indicating the LED with different color and pressing the button pr
5. fied in the Windows Select the correct printer port in the The Ethernet IP subnet mask Configure the IP subnet mask and gateway is not configured properly gateway No print on the Follow the instructions in loading Label loaded not correctly label the media Continuous Please do the initialization and The printer setting may go wrong feeding labels gap black mark calibration Gap black mark sensor sensitivity is Calibrate the gap black mark not set properly sensor sensitivity is sensor not enough Make sure label size is set properly Set label size exactly as installed Paper Jam paper in the labeling software or program Labels may be stuck inside the printer Remove the stuck label Top cover is not closed properly Close the top cover completely and make sure the right side and left side levers are latched properly Wrong power supply is connected Check if 24V DC output is supplied with printer by the power supply Check if supply is loaded correctly Reload the supply Poor Print Quality Check if dust or adhesives are Clean the print head accumulated on the print head Check if print density is set properly Adjust the print density and print speed Check print head test pattern if head Run printer self test and check the element is damaged print head test pattern if there is dot missing in the pattern 19 WPL25 WHC25 Quick Start Guide LCD Display WPL25 This section lists
6. g to the LED status and other problems you may encounter when operating the printer Also it provides solutions LED Status Printer Possible Cause Recovery Procedure Color Status OFF No response No power Turn on the power switch Check if the green LED is lit on power supply If it is not lit on power supply is broken Check both power connections from the power cord to the power supply and from the power supply to the printer power jack if they are connected securely Solid Green ON The printer is ready No action necessary Green with Pause The printer is Press the FEED button to resume for EA Red with The out of label or 1 Out of label blinking the printer setting is Load a roll of label and follow the not correct instructions in loading the media then press the FEED button to resume for printing 2 Printer setting is not correct Initialize the printer by instructions in Power on Utility or Diagnostic Tool Note Printer status can be easily shown on the Diagnostic Tool For more information about the Diagnostic Tool please refer to the instruction in the software CD disk WPL25 WHC25 Quick Start Guide Print Problem Possible Cause Recovery Procedure Check if interface cable is well Re connect cable to interface connected to the interface connector The serial port cable pin configuration Please replace the cable with pin to consistent between host and printer The port speci
7. ia thickness is equal or less than 0 19mm Replace the cutter or cutter driver circuit board
8. inter can feed labels pause the printing job select and calibrate the media sensor print printer self test report reset printer to defaults initialization Please refer to the button operation below for different functions LED Indicator This illuminates that the power is on and the device is ready to Green Solid USE This illuminates that the system is downloading data from PC to Green Flash memory or the printer is paused er illuminates that the system is clearing data from printer Red Solid This illuminates printer head open cutter error This illuminates a printing error such as head open paper Red Flash empty paper jam or memory error etc Regular Button Functions 1 Feed labels When the printer is ready press the button to feed one label to the beginning of next label 2 Pause the printing job When the printer is printing press the button to pause a printing job When the printer is paused the LED will be green blinking Press the button again to continue the printing job 17 WPL25 WHC25 Quick Start Guide Troubleshooting The following guide lists the most common problems that may be encountered when operating this barcode printer If the printer still does not function after all suggested solutions have been invoked please contact the Customer Service Department of your purchased reseller or distributor for assistance LED Status This section lists the common problems that accordin
9. the LCD display messages that you may encounter when operating the printer Also it provides solutions Messages Possible Cause Head Open EJ EJ Out of Mem Take Label Cutter Error The printer top cover is open Running out of label The label is installed incorrectly Gap black mark sensor is not calibrated Gap black mark sensor is not set properly Make sure label size is set properly Labels may be stuck inside the printer mechanism The space of FLASH DRAM or MicroSD card is full Peel function is enabled Waiting user to take label away to print the next label Cutter jam There is no cutter installed on the printer Cutter or cutter driver circuit board is damaged 20 Recovery Procedure Please close the top cover Supply a new label roll Please refer to the steps in user s manual to reinstall the label roll Calibrate the gap black mark sensor Calibrate the gap black mark sensor Set label size correctly Delete unused files in the FLASH DRAM or MicroSD card Please take the label away to print the next label if peeler module is installed If peeler module is installed and label is been taken away but the message remains Please check if the peeler module connector is connected to main board properly If peeler module is not installed please disable the peeler function Remove the jammed label Make sure the med
10. through the media guides media sensor and place the label leading edge onto the platen roller WPL25 model WHC25 model Media guides WPL25 WHC25 Quick Start Guide 6 Close the top cover gently and make sure the cover latches securely WPL25 model WHC25 model 7 Use Diagnostic Tool to set the media sensor type and calibrate the selected sensor Start the Diagnostic tool gt Select the Printer Configuration tab gt Click the Calibrate Sensor button English r SE Setup Printer Configuration File Manager Bitmap Font Manager Command Tool Printer Function gt Printer Configuration Calibrate Sensor Printer CO y g 5 EO EOS mmm Vers Ethernet Setup Sed i ATC Setup Milage Check Surn Print Test Page Ribbon Reset Printer Density id Code Page Factory Default Paper width unit Country Code Dump Test Paper Height unit Head up Sensor inch C mm l Ignore SUTO BAS Media Sensor vi Reprint After Error Configuration Page Gap unit Gap Inter Printer Status Gap Offset unit Bline Inten Ready Post Print Action Continuous Inten Head Open Cut Piece Baud Fate Paper Jam Out of Paper Reference Data Bits Ribbon End Err Direction Z gt Parity Ribbon Encoder Err Offset Stop Bit s Pause Shifts eel ble Printting Other Error Shift Y Get Status COM1 9600 M 5 1 RTS 20098820 FF 08 31 40
11. us Gap Offset unit Bline Inten Hes Post Print Action g Continuous Inten Cut Piece Baud Rate El Reference Data Bits vi Direction ri Parity Offset Stop Bits El E Shit E Shift Y Get Status Clear Load Gave COM 9600 4 8 1 RTS 20008820 FF 03 31 40 Note Please calibrate the gap black mark sensor when changing media 11 WPL25 WHC25 Quick Start Guide Loading Media in Peel off Mode Option 1 Refer to section 3 2 1 to load the media 2 Open the top cover and peel off panel after calibrated the sensor Peel off panel 3 Lead the media through the backing paper opening beneath the peel off roller Backing paper opening Peel off roller WPL25 WHC25 Quick Start Guide 4 Push the peel off panel back to the printer 5 Close the top cover gently Press the FEED button to test Backing paper Liner Note Please calibrate the gap black mark sensor when changing media 13 WPL25 WHC25 Quick Start Guide Loading Media in Cutter Mode Option 1 Refer to section 3 2 1 to load the media 2 Lead the media through the cutter paper opening Cutter paper opening 3 Close the top cover gently 4 Use Diagnostic Tool to set the media sensor type and calibrate the selected sensor Start the Diagnostic tool gt Select the Printer Configuration tab gt Click the Calibrate Sensor button WPL25 WHC25 Quick Start Guide S li

WPL25/WHC25 User Manual - Wasp Barcode Technologies

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