Home

2013-10-October

1. Custom work order fields with white board status Workforce gt Categories gt Custom Work Order Required Completed Fields eName description and status color are settable eThe job will set to custom status on the Dispatch Board when set on a work order Features currently under development Completely customizable fleet inspection forms Enhanced MDU Construction system e lntegration of work order parse into PenguinData interface Sales amp Marketing As Fall has arrived it is once again time for the broadband industry to gather together for the SCTE Cable Tec EXPO this year being held in Atlanta GA from October 22 24 2013 at the Georgia World Congress Center PenguinData 117 Timberlane Rd Spooner WI 54801 Ph 877 973 6484 Fax 715 635 9008 PENGUINDATA CHRONICLES lenne 7 4r40 le VOLUME 5 Issue 2 PenguinData Workforce Management is proud to be exhibiting again this year at our industries flagship trade show and can be found at Booth 605 i CABLE TEC EXPO 1 5 OCTOBER 2 1 24 ATLANTA GA PenguinData hopes to see many of our customers and once again is able to provide unlimited complimentary show passes for those that are planning on attending Here is the information needed to obtain free passes onto the show floor e Online registration for the complimentary exhibitor guest pass is available at https register rcsreg com r2 cte2013 ga clear html e Do not use th
2. information and deployments reviews and rankings technology expertise and buyer seller facilitation BTR s portfolio includes online print and video assets all designed to help network operators build upgrade and maintain high performance communications networks BTR backed by more than 70 years of combined industry experience delivers its email online print and video production services to more than 19 500 subscribers If you are interested in subscribing consult http btreport net BIR is owned by PennWell Corporation About the Diamond Technology Review Program The BIR Diamond Technology Reviews the Diamonds is a renowned industry program now in its ninth year that was developed to recognize some of the top products and solutions available to the cable industry as determined by a stellar panel of cable telecommunications engineering experts Engineering executives from Bright House Buckeye Comcast MediaComm Rogers Suddenlink and Time Warner Cable were among the third party judges for the 2013 www penguindata com Diamonds Every year BIR invites vendors to submit written information about products solutions that have been released or upgraded since the previous year s SCTE Cable Tec Expo October 2012 Criteria used in the Diamonds rankings include first and foremost unique technology or application thereof innovation ease of use efficiency reliability and contr
3. marked not satistac __ Inspection Results Cin lt Category 1 SITE CLEAR OF OLD EQUIPMENT 7 TVRO LMA LNB APERTURE Type wth Point 4 3 TURO FEED LINES a 4 BONDING AND GROUNDING values 5 COAX CONNECTORS z a jun d ao A MI PROPERTY COCR Te Pe FOC TRIANNUAL COLOR TESTS CHROMA LUM DFF GAIM PHASE 73 ESCALATIONIDISASTER RECOVERY TA EAS DOCUMENTATION HOTE ITEMS 33 57 MAINTAIN LOGS AND REPAIR RECORDS co aa Crh Fh ie EF Gq f inspection images These forms are also accessible via PenguinData Mobile You must give individuals access to these forms via the ADMIN section and their mobile settings Questions Visit our Website Email info PenguinData com or Call us at 877 973 6484 PenguinData 117 Timberlane Rd Spooner WI 54801 Ph 877 973 6484 Fax 715 635 9008 www penguindata com
4. A CHRONICLES 7010 0 ic VOLUME 5 lssuE 2 are reading this newsletter on a device you can select these icons to visit our pages Linkedin Twitter Facebook We will of course look for you and all of your employees and contractors to begin to follow us We would like to run a brief campaign by seeing which one of our customers can have the most combined followers likes on Facebook Twitter and Linkedin The company who has the most likes and followers on these 3 sites will win a 250 donation towards a company outing lunch or holiday party This will run for the Month of October and end on October 31st So please put the notice out to all and assist us in growing our PenguinData following We look forward to communicating with you via these new avenues in the future Thank you PenguinData Workforce Management Inc The Latest amp Greatest from the Support Desk User Manuals User manuals are now available in PenguinData Not all the user manuals are completed as of yet but there are currently ten 10 that are live in PenguinData The user manuals are located in the User Options Section under User Manuals They can be displayed in the work area of the User Manual work page or they can be opened in a New Window by clicking on the red book at the right side of the row Opening the manuals in a new window allows the user to navigate through the system when viewing the manual s The manuals w
5. PENGUINDATA CHRONICLES lenne 7 4r40 le VOLUME 5 Issue 2 Over the last few months have taken several phone calls from a variety of owners on the subject of Quality Assurance programs Some of it is being driven from the MSO as they are continually trying to drive better overall scores in Quality Assurance They are really pushing for more real time results wanting the inspections done inside with customers With PenguinData have always known that as the years go on at some point quality of workmanship customer service from technicians would become a major focus A customer s first impression of a company is strongly based on the first contact the customer has with the company s technician that comes to their home to do the work At PenguinData we have done extensive programming for this exact reason Our clients can create real time and virtual Quality Assurance programs that drive results far beyond sending a QA tech out on a job after the install is completed One key feature within PenguinData is as simple as requiring all technicians to take the four key touch point pictures Tap Bonding Behind TV Wallplate These real time images are on a set percentage of the technicians routes and can be as much as 10 while closing out jobs Quality Assurance personnel or dispatchers can be trained to review the pictures real time while the tech is still on the job You can then have 5 7 brief quest
6. bled Step 5 Go to categories and select Inspection Footnotes This was created in case you wanted to explain how the end user is supposed to use this form in the field You would select the Location form first and then you can create the Foot Note in the NOTE section and apply an order to it Field Select Location HEAD END SIGNAL PROCESS FACILITIES Note Field Order Enabled v PenguinData 117 Timberlane Rd Spooner WI 54801 Ph 877 973 6484 Fax 715 635 9008 www penguindata com PENGUINDATA CHRONICLES OCTOBER 2013 VOLUME 5 IssuE 2 Once you have gone through the 5 steps we walked you through above you can now view your form in the standard view by clicking Inspection Safety then click on Inspections See below of all the fields We also allow you to upload images to each form as well as a section to enter notes To save the file click Submit inspection Dalias i HEAD ENO SiIGNAL PROCESS FACILITIES Inspection Information Cwta pwea2o13 l Headend Technician Headend Location Solf Review Custom Fields Supormvisor Review i i Raview Date with Text and Office Location yes no boxes Supereisor Review NC for items mot checked and HA for items not applicable Tomer Footn ote Applies to each item when more than one is listed Sone need only be calculated during supervisor OA tech reviews To calculate score want with 100 and subtract point deductions for each itam
7. e guest pass to register your company personnel e SCTE members using the complimentary pass may enter their individual member number on the opening registration page to pre populate the online form with their personal contact information Nonmembers should select the Continue button on this page IMPORTANT The Exhibitor Guest pass code 46710 must be entered on the web registration form in order to override the customary 175 fee Enter 46710 at the bottom of the contact information screen where the label in red appears Complimentary Exhibitor Chapter Other Guest Pass e Suggest pre registering online as this will prevent your customers from waiting in long lines at registration in the Georgia World Congress Center Instead they may bring their bar coded confirmation and proceed to Attendee Express Registration Last year s SCTE Cable Tec EXPO was the best show PenguinData has ever had and this year looks to be even better here s why For the first time ever PenguinData took part in this year s Diamond Technology Review presented by Broadband Technology Report BTR We submitted our G3 EMPEROR Suite of Modules www penguindata com integrated software solution for review and it has received a score of 3 5 Diamonds Honorable Mention BROADBAND TECHNOLOGY REPORT HONORABLE MENTION An Honorable Mention is a special recognition to a product that dis
8. ervice In addition we offer all the same services you are used to including Direct Deposit Tax Payments and Tax Return Filing W2 and 1099 reporting New Hire Reporting and Child Support Garnishment payments Call us today at 1 877 973 6484 x1007 and speak to Scott Craine Officer and an Certified Chief Financial experienced Accountant Public Tip of the Month Creating new Inspection Forms in Quality Assurance For this month we would like to show you how you can create new inspection within the Quality Assurance Module PenguinData 117 Timberlane Rd Spooner WI 54801 Ph 877 973 6484 Fax 715 635 9008 PENGUINDATA CHRONICLES OCTOBER 2013 VOLUME 5 Issue 2 Click on Categories and under Inspections you will see the 5 setting for creating the new inspection forms Inspections Inspection Custom Fields lt gt inspection Locations amp Inspection Scoring Types lt Inspection Footnotes lt lt Inspection Scoring Categones Miscellaneous Custom Dish Levels QC Settings Default Deduction Type Repair Codes Qc MSO QC Entry Method QC Personnel Select QC System QC Deduction Form Text QC Tech Quotas Step 1 Go to Categories and Click on Inspection Locations to create the document title enter the title in Location and then enter the Start Ending points then hit Submit to save your location Location Location Start Points End Points Enabled v Step 2 Go to Categories and Click on I
9. ibution to profitability Paychecks Services from the desk of Chief Financial Officer Scott Craine C P A Top Reasons to Switch to PenguinData Paychecks Paycheck processing is one of the most important tasks in running a successful cable operation Is your payroll process running as smooth as it could Here are some of the top frustrations we have discovered and our solutions we provide to our PenguinData Paycheck customers 1 Entering hours into paycheck interfaces is time consuming and results in data entry errors PenguinData 117 Timberlane Rd Spooner WI 54801 Ph 877 973 6484 Fax 715 635 9008 PENGUINDATA CHRONICLES 7010 0 ic VOLUME 5 lssuE 2 Our Solution With PenguinData Paychecks once you have reviewed your pay sheets in PenguinData simply hit the Commit Payroll button and your payroll is electronically sent to us for processing From there we review it and Import it into our paycheck software This means you no longer have to data enter anything Plus since it is imported rather than manually entered data entry errors are a thing of the past This process can save you several hours each week and provide your employees with a more accurate paycheck 2 Payroll reports from companies like ADP and or Paychex are extremely confusing It can take hours just trying to figure one out Our Solution In addition to the typical check register and payroll journal which we provide electro
10. ill assist the user to understand the system There are Penguin Tracks that provide helpful hints on issues that have been sent in as support requests or that are important for the user to know Penguin Tracks will have a picture of a penguin then provide the user with the information and helpful hints The Navigation Manual will help the users to navigate through all modules of PenguinData www penguindata com It provides users with a list of browsers and phones that are supported by PenguinData lIt provides the user with the terms used in PenguinData and icons that provide links Pictures are provided to help the user visualize what is being explained Thetable of contents is hyperlinked so the user can click the Ctrl key and the left mouse key to be taken to the section they would like to review Current Manuals that are live include e Assets and Fleet e Navigation e User Options Workforce e Account Reconciliation e Categories e Data Entry e Office and Client Data e Payroll Management e Reports e Tech Employee Data PenguinData 117 Timberlane Rd Spooner WI 54801 Ph 877 973 6484 Fax 715 635 9008 PENGUINDATA CHRONICLES OCTOBER 2013 VOLUME 5 ISSUE 2 We are working on the other module manuals and will add them once they have been completed So please keep checking in the User Options to see if more have been added as several are being proofed and will be added shortly Please check
11. ions for the customer to answer while on the phone to document Satisfaction By doing this you can complete 50 times the Quality Assurance inspections on a daily basis with significantly less expense then requiring a Quality Assurance technician out on site on every job More importantly you can stress self awareness with the technicians allowing them to be more accountable while on site www penguindata com You will also drive your 30 day TC down and perform stronger than ever before on your pass ratios while driving positive results with all the technicians would recommend creating some contests for the technicians to raise awareness within the technician groups You can involve all of your technicians and achieve positive results The virtual world is upon us and getting your workforce to change its culture is a very difficult thing to do It will take some very strong persistence from the top down to make it happen but once going in the correct direction they will adapt Your young technician force has grown up in this environment and it will be easy for them to adopt these processes PenguinData Workforce Management launches Social Media Campaign from CEO Bridget Kelly To all our customers We have entered the Social Media World by creating pages and accounts in several online arenas If you PenguinData 117 Timberlane Rd Spooner WI 54801 Ph 877 973 6484 Fax 715 635 9008 PENGUINDAT
12. nically so you don t need stacks of binders we provide a concise Payroll Requirements Report which breaks down your payroll by location You can easily see what your Training Pay Admin Salary Tech OT deductions and payroll taxes are all on one easy to read and understand report 3 Entering payroll into my accounting software is such a hassle Either have to pay a lot of money for my CPA to make the journal entry or have to rely on my staff who are not CPA s to do it accurately Plus then only have a journal entry in my accounting software and cannot see any of the individual checks Our Solution We provide you with an import file so you can upload either one journal entry or upload every paycheck which even contains all the tax deductions In addition we do the account mapping for you to insure all entries are going to the right accounts It s very easy to import this file and takes only about one minute 4 have Human Resource and Piece Rate questions and my current payroll company can t help me Our Solution We have extensive experience in the cable industry and have answers to most of your payroll related questions pertaining to Wage and Hour Overtime Pay Piece work Production pay methods and other Human Resource issues www penguindata com If you are experiencing any of these issues please give us a call and we ll be glad to explain the benefits of using our PenguinData Paycheck s
13. nspection Categories Once you re here you can now create a category by selecting a location first enter a sort order if you will have multiple categories and the final step in creating a category is to select the answer format System default Pass Fail Satisfactory Not Satisfactory and Yes NO Then hit Submit to save your category You can have many different categories Categories Select Location HEAD END SIGNAL PROCESS FACILITIES Category Sort Order N Answer Format system Defau Enabled System De Default Current Categories PenguinData 117 Timberlane Rd Spooner WI 54801 Ph 877 973 6484 www penguindata com Fax 715 635 9008 PENGUINDATA CHRONICLES 70110 12 07 0 ic VOLUME 5 Issue 2 Step 3 Go to categories and select Inspection Type once you are here you can now select the location you created from step 1 above and then select your category you created in step 2 and now you can create the Inspection type here You also have the ability to assign a point value to this question Inspection Type Points Enabled 7 Submit Clear Step 4 Go to categories and select Inspection Custom Field If your forms have additional fields you can create them here They can either be text format or check box format These fields will show to the top of the form Field Select Location HEAD END SIGNAL PROCESS FACILITIES Field Name Field Order Aidi Ena
14. plays special technical advancements in its specific discipline This is the highest score attained by any first time software product submission that BIR has had during the nine years that the Diamond Technology Review has been in existence PenguinData is honored to be recognized with this renowned industry award which would not have been possible without all of our wonderful clients who have supported us through the years PenguinData also wants to thank all of the judges who participated in this year s Diamond Technology PenguinData 117 Timberlane Rd Spooner WI 54801 Ph 877 973 6484 Fax 715 635 9008 PENGUINDATA CHRONICLES 7010 0 ic VOLUME 5 lssuE 2 Review and we promise to continue to innovate and grow our G3 EMPEROR Suite of Modules product offering bringing the most efficient SaaS integrated software solution available to the broadband industry PenguinData greatly looks forward to this year s SCTE Cable Tec EXPO in Atlanta and proudly displaying our prestigious award Hope to see you there Contact Doug Simmons Sales amp Marketing 602 743 1767 or 877 973 6484 x1008 E mail dsimmons penguindata com RES I About the Broadband Technology Report Broadband Technology Report BTR celebrating its 9th anniversary in 2013 is the cable and telecom industry s premier source for product and technology news It is the most successful and fastest growing online outlet for product
15. the manuals before sending in support requests to see if they provide you with the information you are looking for If support requests come in with questions that are answered in the manual the request will be answered with the manual name and page number so the user can locate the information The manuals were created for you the users to assist in using the PenguinData system to its full potential and helping you to succeed in business Programming Updates Some new features have been made available in PenguinData New QC method Custom Inspection Forms eCustom forms are created via QA gt Categories gt Inspections Forms are globally available in all offices Multiple forms can be defined for QCs so different job types can use different inspection forms Footnotes and custom entry fields can be added e Reworked status type now available e Needs Re Work option with white board status Option to route work closed today from the QC Whiteboard eEnabled via QA gt Categories gt QC Settings Show link to routable work orders on QC Board Workforce Option on work types categories page to auto move imported work with specific work types to a different region User manuals available from User Options gt User Manuals www penguindata com Ability to duplicate page permissions from one office to another via Admin gt Settings gt Copy Page Permissions

2013-10-October

Contents

Download Pdf Manuals

Related Search

Related Contents