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Tektronix MTM300 Manual

1. MTM300 Series MPEG Transport Monitor Service Manual 4 1 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Performance Verification 3 Reconnect the power cord at the rear of the transport monitor 4 Start the transport monitor and log on to Windows NT 5 Select Hardware Diagnostic from the Tektronix MPEG Transport Monitor program group The PIA Diagnostic Self Test application is displayed as shown in Figure 4 2 Pia Diagnostic Self Test op lt r Diagnostic Self Test Configuration Test Name Passed Failed Mbtest Ignore eror Board Test Results Summary Sin Stop in Figure 4 2 Hardware diagnostic tool 6 Click the Home button as shown in Figure 4 2 7 Select the External Connection check box All of the check boxes in the top part of the application window should be selected as shown in Figure 4 3 The tests performed during the diagnostic are as follows Artisan Technology Group Board Access This set of tests verifies the access of the PIA board with
2. Figure 6 25 Speaker installation and fan locations 3 Reconnect the speaker wire to the front panel interface board Speaker connector J980 see Figure 6 34 on page 6 86 6 74 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Removing and Replacing The disk drive is installed in the lower compartment of the mainframe chassis the SCSI Hard Disk Drive The mainframe cabinet must be removed to access the disk drive assembly 1 2 Put on a static grounding wrist strap Shut down the mainframe and unplug the power cord Remove the mainframe cabinet see Removing the Cabinet on page 6 62 for the removal procedure Place the mainframe chassis on the work surface so that the bottom side with the SCSI disk drive assembly is facing up Disconnect the SCSI disk drive cable from the hard disk drive Note the routing and cable dress for reinstallation Disconnect the power supply cable from the hard disk drive Remove the four T 15 Torx screws that hold the hard disk drive to the mainframe chassis and lift the hard drive drive out of the mainframe Reinstall the Disk Drive Assembly Use the following procedure to replace the SCSI disk drive assembly 1 Place the mainframe chassis on the work surface so that the bottom side is facing up Insert the hard disk drive into
3. eese 6 64 Figure 6 19 Circuit board retaining plate 6 66 Figure 6 20 Front panel circuit board cover removal 6 68 Figure 6 21 Key pad assembly removal esee 6 69 Figure 6 22 Chassis screw locations for CD drive 6 71 Figure 6 23 Chassis screw locations for the floppy disk drive 6 72 Figure 6 24 Floppy disk drive and CD audio connector Installation 4 4a saepe hys RREA TR creer renaires 6 73 Figure 6 25 Speaker installation and fan locations 6 74 Figure 6 26 Power supply long and short screw locations 6 77 Figure 6 27 Controller board orientation and screw locations 6 79 Figure 6 28 Insert I O board into slot 1 Lese 6 81 Figure 6 29 Installing the I O circuit board 6 82 Figure 6 30 I O board to controller board interconnections top CODB C OES 225i oa a ce a conn E O 6 82 Figure 6 31 I O board to controller board interconnections bottom connectors ecelesie 6 83 MTM300 Series MPEG Transport Monitor Service Manual vii Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Table of Contents Figure 6 32 Top connection to controller board 6 84 Figure 6 33 Location of J220 connections and wiring orientation 2 6 cc cece cc ce eee erence renee eee hh hn 6 84 Figure 6 34 Front panel interface circuit bo
4. 0 0 00 iarr eee eee eee 6 66 Reinstalling a PCI Plug In Module 0 00000008 6 67 Mainframe Modules i i e egere ene tease eae as 6 67 MTM300 Series MPEG Transport Monitor Service Manual iii Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Table of Contents Options Removing the Interface Circuit Board Cover 00 00005 Reinstalling the Front Panel Interface Circuit Board Cover Removing the Key Pad Assembly Replacing the Key Pad Assembly Removing the CD and Floppy Disk Drive Assembly Removing and Replacing the CD ROM Drive 04 Removing and Replacing the Floppy Disk Drive Reinstalling the CD and Floppy Disk Drive Assembly Replacing the Speaker Removing and Replacing the SCSI Hard Disk Drive Removing and Replacing the Power Supply 005 Removing and Replacing the Controller Board Removing and Replacing the Interface Board 04 Removing and Replacing the Backplane Circuit Board Repackaging Instructions Replacement Packaging Repackaging Instructions Options cece cece eee eens Replaceable Electrical Parts Diagrams Replaceable Electrical Parts Diagrams eee Replaceable Mechanical Parts App
5. A 20 Figure A 13 PCI settings cc ccc cece eee eee rere eens A 21 Figure A 14 PNP exclusions settings 0c cece eeeeeee A 22 Figure A 15 Cache settings 0 cece cece cece renee eens A 23 Figure A 16 Chipset settings 0 leeren A 24 viii MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Table of Contents List of Tables Table 1 1 Processing Interface Adapter PIA board 1 1 Table 1 2 ASI mezzanine cece cece cece eee ee nnn 1 1 Table 1 3 SSI mezzanine ccc cece ccc eee e eens 1 2 Table 1 4 Alarm relay board eee 1 3 Table 1 5 Rear panel interface characteristics 1 4 Table 1 6 Relay closure for alarm relay boards 1 5 Table 1 7 Side and front panel interface characteristics 1 6 Table 1 8 System components eee 1 7 Table 1 9 AC power source characteristics LL 1 8 Table 1 10 Mechanical characteristics eee 1 8 Table 1 11 Environmental characteristics LL 1 9 Table 1 12 Dynamics 5 24i n hr rh ry nmn 1 9 Table 1 13 Electromagnetic Compatibility 1 10 Table 1 14 Environmental Limits and Use Classification for Safety Certification Compliance eee 1 11 Table 2 1 MTM300 Series transport monitor opt
6. Email techsupport tektronix com 1 800 833 9200 select option 3 6 00 a m 5 00 p m Pacific time This phone number is toll free in North America After office hours please leave a voice mail message Outside North America contact a Tektronix sales office or distributor see the Tektronix web site for a list of offices MTM300 Series MPEG Transport Monitor Service Manual xvii Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Preface xviii MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com C Specifications Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com rtisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Specifications The tables in this section list the characteristics of the MTM300 Series MPEG Transport Monitor Performance Conditions The performance characteristics listed in the following tables are typical within the environmental limits if the instrument was adjusted at 25 C 5 C and you allowed a minimum warm up time of 20 minutes In Tables 1 1 through 1 5 and Tables 1 7 through 1 10 the information in the Description column provides performance information These are not considered to be statements of guaranteed performance and
7. Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Replaceable Mechanical Parts List Replaceable parts list cont Fig amp index Tektronix Serial no Serial no number partnumber effective discontd Qty Name amp description 161 0154 00 1 CA ASSY PWR 3 1 0MM SQ 250V 10A 2 5 ME TER STR IEC320 RCPT SWISS SWISS OPTION A5 ONLY MTM300 Series Option VK Accessories 118 9402 00 1 KEYBOARD ASSY 83 KEY NOTEBOOK KEYBOARD IBM AT OR PS 2 COMPATIBLE GRAY 119 4330 02 1 POINTER ASSY MOUSE 400 DP MOUSE LOGITECH SAD35 6MD 119 6340 00 1 DISPLAY MONITOR 17 IN COLOR MULTI SCAN 30 97KHZ 1600 X 1200 MAX RESOLUTION 0 25MM APERTURE GRIL MTM300 Series Option LC Accessories 118 9402 00 1 KEYBOARD ASSY 83 KEY NOTEBOOK KEYBOARD IBM AT OR PS 2 COMPATIBLE GRAY 119 4330 02 1 POINTER ASSY MOUSE 400 DPI MOUSE LOGITECH SAD35 6MD 119 6107 00 2 STYLUS FOR TOUCH SCREEN MTM300 Series MPEG Transport Monitor Service Manual Mfr code 5F520 01963 46628 TK2383 01963 46628 03ZT7 Mfr part number 86515030 684 4100PAU 850448 0001 TX D7S55 684 4100PAU 850448 0001 T1100 10 15 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Replaceable Mechanical Parts List 10 16 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www ar
8. Fig amp index Tektronix Serial no Serial no number partnumber effective discontd Qty Name amp description Mfr code Mfr part number 10 1 1 343 1652 00 1 RETAINER CIRCUIT BOARD TK1943 343 1652 00 2 211 0722 00 122 SCREW MACHINE 6 32 X 0 250 PNH STL CDPL 0KB01 ORDER BY T 15 TORX DR DESCRIPTION 3 671 4793 00 1 CIRCUIT BD ASSY PROCESSOR IO 679 4793 00 80009 671 4793 00 TESTED 389 2844 00 WIRED 4 407 4699 00 1 BRACKET PCI PROCESSOR I O BOARD 18 GA CRS TK1943 407 4699 00 5 672 1551 00 1 CIRCUIT BD ASSY PICMG PCI CONTROLLER 80009 672 1551 00 039 0072 00 6 407 4705 00 1 BRACKET PCI 18 GA CRS DTI PROCESSOR TK1943 407 4705 00 7 131 0890 01 4 CONN HARDWARE DSUB JACK SCREW 4 40 X 00779 205818 2 0 312 L HEX HD STL CD PL W O WASHERS amp NUT 8 011 0175 00 1 TERMINATOR SCSI III SINGLE ENDED AC TKOAT 869516 1 TIVE SHIELDED 68 POS MAILE 0 05 ctr W JACK SCREWS 9 407 4569 00 1 BRACKET 0 044 C1010 1020 CRS ZI PLT BLANK TK1943 407 4569 00 PCI NO EARS SAFETY CONTROLLED 10 407 4775 00 2 BRACKET REAR PANEL 18 GA CRS BRIGHT NICKEL TK1943 407 4775 00 OVER COPPER FLASH 11 116 0246 50 1 MEZZANINE ASSY ASI MEZZANINE BOARD 80009 116 0246 50 116 0246 00 TESTED 11 116 0247 50 2 MEZZANINE ASSY SSI MEZZANINE BOARD 80009 116 0247 50 116 0247 00 TESTED 12 116 0245 50 1 PIA BOARD MPEG PROCESSING 116 0245 00 80009 116 0245 50 TESTED 13 650 3760 00 B010171 1 PWR SUPPLY ASSY 80009 650 3760 00 650 3760 01 B010172 1 PWR SUPPLY A
9. Guaranteed 888 88 SOURCE www artisantg com eee rco vr Nr NN rr n eoe nc n ntnccetc uuUuLulsGwneLLLLALLAM Adjustment Procedures There are no adjustment procedures for the MTM300 Series MPEG Transport Monitor MTM300 Series MPEG Transport Monitor Service Manual 5 1 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Adjustment Procedure 5 2 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com a a EY Maintenance Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com rtisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance This section contains the following maintenance information m Cleaning and Preventive Maintenance Instructions this page W Power on Diagnostics Troubleshooting page 6 4 m Network Troubleshooting Procedures page 6 9 m Remove and Replace Procedures page 6 61 m Repackaging Instructions page 6 91 Cleaning and Preventive Maintenance Instructions Exterior Instrument Once a year the electrical performance should be checked and the instrument accuracy should be certified calibrated Preventive maintenance mainly consists of periodic cleaning Periodic cleaning reduces instrument breakdown and increases reliability Clean the instrum
10. Operating Information Configuring a Transport Monitor for use in a Small Network 2 32 parem x1 Machine IP address Network Mask localhost 127 0 0 1 0 0 0 0 carnac 128 181 939 185 255 255 0 0 Remove Apply OK Cancel Figure 2 20 Network management station added 8 Click OK to accept your changes and close the Router application window The Server Manager and the Analysis Servers stop and restart and then the Router application closes These settings will remain in effect until you change them Some TCP IP networks are very small and do not require many of the features available in larger TCP IP networks such as DNS servers The following procedure allows you to set up a transport monitor for use in a small TCP IP network In this procedure you will modify the Hosts file to identify all of the computers you will send traps to and then use the Router application to specify those host machines 1 Start the transport monitor If necessary log on to Windows NT as Administrator 2 Open the Hosts file using Notepad The Hosts file is used to map IP addresses to host machine names and is located at the following location in the Windows NT directory C winnt system32 drivers etc Hosts 3 Use the following syntax to add the dotted decimal IP addresses of the machine s to which you will be sending traps Figure 2 21 shows an example of the Host file after it has been edited IP Address Host
11. Perform the following procedure to restore the SCSI controller settings back to the factory default values and to enable the Ultra SCSI Speed option 1 2 3 10 11 12 13 6 32 Reboot the transport monitor without a recovery disk in the CD ROM drive Hit CTRL A when you are prompted to access the SCSI Select Utilities Select Configure View Host Adapter Settings in the utility window and press Enter Press the F6 function key to reset the Host Adapter settings back to the factory default values Select Yes to confirm loading all of the default configuration settings Select Advanced Configuration Options in the utility window and press Enter Select the Support for Ultra SCSI Speed option and press Enter Select Enabled and press Enter Press ESC to return to the previous menu Press ESC again to return to the main utility menu Select Yes in the Save Changes Made dialog box and press Enter Press ESC and then select Yes in the Exit Utility dialog box to exit the SCSI Select utility Press any key to reboot the transport monitor using the new settings MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Restoring the Display Perform the following procedure to restore the resolution and color palette Setting settings for the display 1 Boot up the transpor
12. 2 NC 5 Clock 3 GND 6 NC Series A USB receptacle Pin assignments 1 Vbus 3 Data 3 Data 4 GND Standard 10 4 in touch panel pointing device mounted on the surface of the TFT display connecting to the Front Panel Interface Board MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Specifications System Components Table 1 8 System components Characteristic Mainframe Form Factor Processor System Memory Real Time Clock Retention Time Real time clock CMOS setup and PnP NVRAM BIOS Bus Expansion Slots Graphics Non volatile Storage Floppy Disk drive CD ROM drive Hard Disk Drives Mainframe Interfaces Description Tektronix manufactured common platform mainframe Rack mountable in standard 19 inch rack Two 400 MHz Pentium II processors 256 MB for MTM 300 384 MB for MTM 301 Real time clock calendar with a resolution of 1 second or less Projected battery life is10 years Phoenix BIOS Y2K compliant field upgradable 32 bit PCI 8 PCI slots 1024 x 768 SVGA resolution with 32K colors minimum 3 5 inch PC compatible floppy disk drive 1 44 Mbyte high density double sided 2HD PC compatible half height IDE CDROM drive 8X 9 GB Small Computer Systems Interface SCSI HDD One loop through ethernet port One bi directional RS 232 RS 422 RS 485 port Two alarm relay out One parallel
13. A rtisan Artisan Technology Group is your source for quality TecmoogyGroup new and certified used pre owned equipment FAST SHIPPING AND SERVICE CENTER REPAIRS WE BUY USED EQUIPMENT DELIVERY Experienced engineers and technicians on staff Sell your excess underutilized and idle used equipment TENS OF THOUSANDS OF at our full service in house repair center We also offer credit for buy backs and trade ins IN STOCK ITEMS www artisantg com WeBuyEquipment EQUIPMENT DEMOS HUNDREDS OF InstraV ea REMOTE INSPECTION LOOKING FOR MORE INFORMATION MANUFACTURERS Remotely inspect equipment before purchasing with Visit us on the web at www artisantg com 7 for more our interactive website at www instraview com 7 information on price quotations drivers technical LEASING MONTHLY specifications manuals and documentation RENTALS ITAR CERTIFIED yop aed Contact us 888 88 SOURCE sales artisantg com www artisantg com Service Manual Tektronix MTMJ300 Series MPEG Transport Monitor 071 0601 00 This document applies to firmware version 1 00 and above Warning The servicing instructions are for use by qualified personnel only To avoid personal injury do not perform any servicing unless you are qualified to do so Refer to all safety summaries prior to performing service www tektronix com Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Copyright
14. Button Button Button Button Knob Rotary encoder Button Button Button Button Button w hand icon Button w pointer icon Button Button w printer icon Button w Windows logo Buttons Button with LED Description Use to navigate and change focus from one window function to another Same as the space key Not enabled Not enabled Standard Escape key Standard Tab key Prints the current display Toggle function not enabled The touch screen is always on Displays shortcut menus for selected items Opens the Help contents Standard F1 key Copies the screen to the clipboard Alt plus Print Screen copies the active window Opens the Windows Start menu Standard number keys most have second Shift and third Function functions Modifier for numeral keys to create keys F1 through F12 LED indicates when active Del Button Deletes selected text or object a Button Backspace key Pa Button Enter key Ctrl Button with LED Control key LED indicates when keypad is in control mode Alt Button with LED Alternate key LED indicates when keypad is in alternate mode Space Button Use it like a keyboard space bar or use it as mouse button 1 Shift Button with LED Shift key LED indicates when keypad is in shift mode Locked mode key feature MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation
15. the panel in the Statistics view The Statistics view panels display statistical information about the input stream to which the Expert client is connected Other views can also be displayed in the Client area These views are accessed using shortcut menus displayed when you right click an icon in the Hierarchic view The Messages panel of the Report view shows the errors occurring on the input selected in the Hierarchic panel of the Report view You can display more detail about a specific error by double clicking the line on which the error is reported The Hierarchic panel of the Report view allows you to select different ways or modes of displaying errors or statistics about the transport stream being analyzed The mode of the Report view is determined using the toolbar to the left The current mode is Program and FUN TV is selected NOTE This is the way the Expert client would be displayed if you double clicked FUN TV in the Services panel of the Master client m The Report view toolbar allows you to change the mode of the Report view Using this toolbar you can display errors grouped in one of four logical modes by program ETR290 priority error type or error severity MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Configuration Client The Configuration client views and elements allow
16. 5 Click OK in the Run dialog box to run the selected Auto Logon utility The Auto Logon dialog box will open MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation CAUTION Entering a new user name and password will overwrite the existing user name and password used by the MTM300 Series monitor for Auto Logon The default user name and password for the auto logon feature are Adminis trator and MPEG2 respectively Use the Auto Logon dialog box to enter the user name and password that the transport monitor will use to automatically log on to Windows NT when the instrument boots The factory defaults are Administrator user name and MPEG2 password Click OK to apply the Auto Logon setting The next time the transport monitor boots the new Auto Logon settings will be used Disabling Auto Logon Perform the following procedure to disable Auto Logon requiring the entry of a user name and password each time the instrument is powered on 1 Boot up the transport monitor without a recovery CD in the CD ROM drive 2 Select Run from the Windows NT Start menu 3 Enter regedt32 in the Run dialog box and then click Open This opens the Registry Editor window 4 Inthe Registry Editor window select the HKEY_LOCAL_MACHINE on Local Machine panel 5 In the HREY LOCAL MACHINE on Local Mach
17. 888 88 SOURCE www artisantg com rtisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com i 4 Diagrams The block diagram appears on page 3 2 Figure 3 1 The exploded view diagrams appear in the Replaceable Parts List of Section 10 MTM300 Series MPEG Transport Monitor Service Manual 9 1 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Diagrams 9 2 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com IED 42S Replaceable Mechanical Parts Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com rtisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com NEAN MENSEM Replaceable Mechanical Parts List This section contains a list of the replaceable modules for the MTM300 Series MPEG Transport Monitor Use this list to identify and order replacement parts Parts Ordering Information Module Servicing Replacement parts are available through your local Tektronix field office or representative Changes to Tektronix products are sometimes made to accommodate improved components as they become available and to give you the benefit of the latest improvements Therefore when ordering parts it is important to include the fo
18. Guaranteed 888 88 SOURCE www artisantg com A rtisan Artisan Technology Group is your source for quality TecmoogyGroup new and certified used pre owned equipment FAST SHIPPING AND SERVICE CENTER REPAIRS WE BUY USED EQUIPMENT DELIVERY Experienced engineers and technicians on staff Sell your excess underutilized and idle used equipment TENS OF THOUSANDS OF at our full service in house repair center We also offer credit for buy backs and trade ins IN STOCK ITEMS www artisantg com WeBuyEquipment EQUIPMENT DEMOS HUNDREDS OF InstraV ea REMOTE INSPECTION LOOKING FOR MORE INFORMATION MANUFACTURERS Remotely inspect equipment before purchasing with Visit us on the web at www artisantg com 7 for more our interactive website at www instraview com 7 information on price quotations drivers technical LEASING MONTHLY specifications manuals and documentation RENTALS ITAR CERTIFIED yop aed Contact us 888 88 SOURCE sales artisantg com www artisantg com
19. Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Replaceable Mechanical Parts List Figure 10 3 Cables 10 11 MTM300 Series MPEG Transport Monitor Service Manual Guaranteed 888 88 SOURCE www artisantg com Artisan Technology Group Quality Instrumentation Replaceable Mechanical Parts List Replaceable parts list Fig amp index Tektronix Serial no Serial no number partnumber effective discontd Qty Name amp description Mfr code Mfr part number 10 4 1 200 4408 00 1 COVER PROTECTIVE 0 125 ABS BLACK HAIRCELL TK2480 200 4408 00 TEXTURED GSE W ADHESIVE FOAM 2 348 1154 01 4 FOOT CABINET POLYCARBONATE LEXAN940 80009 348 1154 01 EARTH BROWN 3 211 0738 00 4 SCREW MACHINE 6 32 X 0 625 PNH STL BLK 93907 ORDER BY ZI TORX DESCRIPTION 4 367 0477 00 1 HANDLE CARRYING DUAL DUROMETER MOLDED 12136 PT 3170 HANDLE POLYPROPYLENE HANDLE VINYL GRIP SECTION 5 212 0213 00 2 SCREW MACHINE 8 32 X 0 75 L PNH STL BLACK 0KB01 212 0213 00 OXIDE PL TORX 6 161 0066 00 1 CA ASSY PWR 3 18 AWG 250V 10A 98 IN STR RCPT 0B445 ECM 161 0066 00 X NEMA 5 15P IEC320 US SAFTEY CONTROLLED 7 390 1176 00 1 CABINET WRAPAROUND WITH HANDLE AND TK1943 390 1176 00 FEET 0 050 ALUMINUM SAFETY CONTROLLED 8 348 1515 00 1 CABINET FEET BLACK GLASS FIBRE RE INFORCED PLASTIC SET OF 4 10 12 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology G
20. Tektronix Inc All rights reserved Licensed software products are owned by Tektronix or its suppliers and are protected by United States copyright laws and international treaty provisions Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 or subparagraphs c 1 and 2 of the Commercial Computer Software Restricted Rights clause at FAR 52 227 19 as applicable Tektronix products are covered by U S and foreign patents issued and pending Information in this publication supercedes that in all previously published material Specifications and price change privileges reserved Tektronix Inc P O Box 500 Beaverton OR 97077 TEKTRONIX and TEK are registered trademarks of Tektronix Inc Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com WARRANTY Tektronix warrants that the products that it manufactures and sells will be free from defects in materials and workmanship for a period of one 1 year from the date of shipment If a product proves defective during this warranty period Tektronix at its option either will repair the defective product without charge for parts and labor or will provide a replacement in exchange for the defective product In order to obtain service under this warranty Customer must notify Tektronix of the defec
21. and 2B The alarm relay board in slot 9 relays errors detected on inputs installed in slots 4 and 5 inputs 4A 4B 5A and 5B 3 After you install the transport monitor and make the signal network and peripheral connections plug the power cord into the AC power supply MTM300 Series MPEG Transport Monitor Service Manual 2 11 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Table 2 8 Relay closure pin assignments Relay board in Slot 8 Relay board in Slot 9 Input Error priority Pins Input Error priority Pins 1A 1 4 and 17 4A 1 4 and 17 2 3 and 15 2 3 and 15 1B 1 7 and 20 4B 1 7 and 20 2 6 and 18 2 6 and 18 2A 1 10 and 23 5A 1 10 and 23 2 9 and 21 2 9 and 21 2B 1 12 and 25 5B 1 12 and 25 2 11 and 24 2 11 and 24 202080808989 FI Earphones USB Keyboard Mouse Figure 2 3 Side panel keyboard and monitor connections 2 12 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Networking The MTM300 Series MPEG Transport Monitor comes with the Microsoft TCP IP software pre installed and is designed to operate in TCP IP networks Your network or systems administrator may have already configured the TCP IP parameters for yo
22. m Ethernet network adapter card LOBASE T minimum HP OpenView Network Windows NT 4 0 with Service Pack 5 or above installed Node Manager g m 150 MB free disk space m HP OpenView Network Node Manager version 5 02 or later installed m Minimum requirements for HP OpenView Network Node Manager A 4 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 Software Installation One common prerequisite for each installation type is Windows NT Service Pack 5 or above Instructions for installing the service pack are included in this section as are special instructions for installing the MTM300 Series software For instructions on rebuilding a transport monitor hard drive see Restoring the MTM300 Series MPEG Transport Monitor Operating System and Drivers on page A 13 Installing Windows NT All MTM300 Series software requires Windows NT Service Pack 5 or above Service Pack Insert the MTM300 Installation Software disc into CD ROM drive 2 Click the Start button and then select Run 3 Enter the following text in the Run dialog box and then click OK D ServicePack5 sp51386 exe where D is the letter designator of your CD ROM drive 4 Follow the instructions provided during the installation of the service pack clicking Next to display each successive ste
23. selection box as shown in Figure 2 9 8 Click OK to accept your changes and close the Router application window The Server Manager and the Analysis Servers stop and restart and then the Router application closes The settings will remain in effect until you change them NOTE The event reporting TRAP operation can be very CPU intensive To disable the TRAP operation repeat the preceding steps and remove the management station from the list of machines receiving traps Router MTM300 v 0 0 0 0 on jam20 List of machines receiving Snmp traps Machine IP address Network Mask localhost 127 0 0 1 0 0 0 0 jam20 128 181 993 193 255 255 0 0 carnac 128 181 99 185 255 255 0 0 Remove Apply OK Cancel Figure 2 9 Management station added MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Logging On to the MTM300 Series MPEG Transport Monitor The default login configuration for the MTM300 Series transport monitor is to automatically log on to Windows NT using Administrator for the user name and MPEG2 for the password If the default configuration has not been changed you should perform step 1 from the following procedure and you should not have to enter a password or user name to log on to the transport monitor However if you have changed the default configuration
24. use the following procedure to log on to the transport monitor 1 Switch on the transport monitor power to begin the Windows NT initializa tion process See Figure 2 10 Initialization can take up to two minutes Tektronix MTM300 Scrics MPEG Monitor On Stby switch S 2 C Figure 2 10 On Stby switch 2 When the Begin Logon window appears press CTRL ALT Delete all three keys simultaneously to open the Logon Information window 3 Enter Administrator in the User name box 4 Enter MPEG2 for the password and then press Enter This is the login account you should use for most of your work See Login Passwords on page 2 24 for more information NOTE You must use the administrator login when you perform a software upgrade MTM300 Series MPEG Transport Monitor Service Manual 2 23 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information 2 24 A Login Passwords CAUTION The administrator user has all the privileges of an administrator If you are connected to a network you may have more privileges than you realize within the network Both the Server Manager and Analysis Servers are configured to start when you start the
25. 108 bps Synchronization 0x47 Synchronization will occur when the sync byte is 0x47 Data format Compliant with SMPTE310M Packet length 188 byte Signal amplitude 880 MVp p maximum 720 mVp p minimum Signal DC offset 0 5 VDC maximum Termination 75 Q Return loss 17 dB 100 kHz to 77 6 MHz 1 2 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com MTM300 Series MPEG Transport Monitor Service Manual Specifications Table 1 3 SSI mezzanine cont Characteristic SSI output SMPTE310M Connector Output bit rate Data format Signal amplitude Signal DC offset Signal rise and fall times Signal overshoot Output impedance Return loss Table 1 4 Alarm relay board Characteristic Relay contact rating Relay contact resistance Description Active loop through of the input on the same channel BNC Female Same as the input Same as the input 880 MVp p maximum 720 mMVp p minimum 0 5 VDC maximum 0 4 ns minimum 5 0 ns maximum Rise and fall times shall not differ by more than 1 6 ns measured between 20 and 80 1096 of maximum signal amplitude 75 17 dB 100 kHz to 77 6 MHz Description 6Aat 15V 100 milliohms maximum Relay life expectancy 10 000 000 actuations minimum MTM300 Series MPEG Transport Monitor Service Manual 1 3 Artisan Technology Group Quality Instrumentation
26. A A Keyboard Mouse The compact disc CD drive requires routine maintenance to operate at maximum efficiency Compact discs can be damaged if dirt and dust accumulate on the surface To prevent damage a CD should be properly stored in its protective container when not in use CAUTION Electrostatic discharge ESD can damage components in the CD ROM drive Do not touch the lens or exposed metal parts on the platter Clean the face of the CD drive monthly with a dampened cloth CAUTION Do not allow moisture to enter the disk drive When power is applied the internal components may be damaged The optional keyboard may require occasional cleaning to remove lint or oil buildup Use the following procedure to clean the keyboard 1 Ifthe product is operating stop all applications and shut down the operating system 2 Unplug the keyboard from the mainframe 3 Clean all lint and loose debris from the keyboard either with clean dry low velocity air or with a clean soft brush 4 Clean the external surfaces with a soft cloth dampened with a solution of mild detergent and water Do not allow solution to run into the keyboard CAUTION If liquids such as coffee or soft drinks have gotten into the keyboard intermittent operation can occur lf this has happened consider replacing the keyboard 5 Reconnect the keyboard to the either keyboard connector on the left side of the mainframe or to the rear panel
27. BIOS Setup utility when you are prompted in the transport monitor start up messages The message will appear in the lower left of the display In the System BIOS utility window highlight F4 BOOT OPTIONS and press Enter If the items in the BOOT ORDER list does not match the factory default orders listed above use the Up Down arrow keys to select a device in the desired list and then use the Left Right arrow keys to move the selected device to the factory default position in the list After you have corrected the boot order press the ESC key to return to the main menu Highlight F10 EXIT and press Enter to access the Exit menu Select Exit Saving Changes and press Enter to exit the BIOS setup utility and save changes The transport monitor will continue its power on process using the new settings MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Restoring the BIOS To help restore the transport monitor BIOS settings the MTM300 Series Settings Transport Monitor Operating System Recovery CD contains a CMOS NVRAM Read Write utility program and the factory default BIOS image Perform the following steps to restore the transport monitor BIOS settings 1 Insert the MTM300 Series Transport Monitor Operating System Recovery CD into the CD ROM drive of the transport monitor and then reboot
28. CD ROM drive NOTE If you do not remove the operating system recovery CD from the CD ROM drive the transport monitor will boot using the recovery CD 11 Click Restart in the Windows NT Service Pack Setup dialog box to reboot 6 42 the transport monitor MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Restoring Device Drivers This section contains procedures for restoring the following device drivers sound chip display soft power off PCI adapter and touch screen Restoring the Sound Chip Perform the following procedure to restore the ESS Technology ES1869 sound Driver chip driver 1 Boot up the transport monitor without a recovery CD in the CD ROM drive 2 Select Settings Control Panel from the Windows NT Start menu 3 Double click Multimedia in the Control Panel window to open the Multimedia Properties dialog box 4 Select the Devices tab and then double click Audio Devices to display the available selections 5 Select ES1879 1869 1878 1868 1887 1888 AudioDrive and then click Remove Click Yes to remove the existing audio driver 6 Click Restart now to reboot the transport monitor 7 After the transport monitor reboots insert the MTM300 Series Transport Monitor Operating System Recovery CD into the CD ROM drive of the transport monitor 8 Double click
29. COPYRIGHT 1998 DIVERSIFIED TECHNOLOGY INCORPORATED Figure A 15 Cache settings MTM300 Series MPEG Transport Monitor Service Manual A 23 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 CHIPSET CONFIGURATION UTILITY F1 CACHE CONFIG F2 CHIPSET CONFIG CPU Microcode Update Enabled Use Mulitprocessor Specification 1 1 F3 SYSTEM MONITOR 8 Bit O Recovery 4 5 F4 THERMAL MANAGER 16 Bit I O Recovery 45 Memory Hole Disabled Memory Error Correction Disabled Memory SERR Conditions Multiple Bit F KEY Select Execute 11 Select ENTER Execute ESC Return to Main Menu c COPYRIGHT 1999 DIVERSIFIED TECHNOLOGY INCORPORATED Figure A 16 Chipset settings A 24 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 Install Windows NT Use the following procedure to install Windows NT on the hard disk 1 Insert the CD labeled Microsoft Windows NT Workstation Version 4 0 into the CD ROM drive Insert the disk labeled Microsoft Windows NT Workstation Setup Disk 1 Version 4 0 into drive A Power on the system The system will boot up from drive A and start WinNT
30. ISA IRQS F7 PCI CONFIG IRQ 3 Reserved IRQ 4 Reserved F8 PNP EXCLUSIONS IRQ 5 Available F9 MISC CONFIG IRQ 7 Available IRQ 9 Available F10 EXIT IRQ 10 Available IRQ 11 Reserved IRQ 15 Available ISA DMA DMA 0 Available DMA 1 Available DMA 2 Available DMA 3 Available DMA 5 Available DMA 6 Available DMA 7 Available F KEY Select Execute N Select ENTER Execute ESC Return to Main Menu c COPYRIGHT 1998 DIVERSIFIED TECHNOLOGY INCORPORATED Figure A 14 PNP exclusions settings A 22 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 CACHE CONFIGURATION UTILITY I F1 CACHE CONFIG Cache System BIOS Area Write Protect F2 CHIPSET CONFIG Cache Video BIOS Area Write Protect Cache Base 0 512k Write Back F3 SYSTEM MONITOR Cache Base 512k 640k Write Back F4 THERMAL MANAGER Cache Extended Memory Area Write Back Cache A000 AFFF Disabled Cache B000 BFFF Disabled Cache C800 CBFF Disabled Cache CC00 CFFF Disabled Cache D000 D3FF Disabled Cache D400 D7FF Disabled Cache D800 DBFF Disabled Cache DC00 DFFF Disabled Cache E000 E3FF Disabled Cache E400 E7FF Disabled Cache E800 EBFF Disabled Cache ECO00 EFFF Disabled F KEY Select Execute 14 Select ENTER Execute ESC Return to Main Menu c
31. Multimedia in the Control Panel window and then select the Devices tab 9 Select Audio Devices and then click the Add button 10 Select Unlisted or Updated Driver from the list of drives in the Add dialog box and then click OK 11 Click Browse in the Install Driver dialog box 12 Select D in the Drives list box and then specify the following directory path D drivers essaudio 13 Click OK to return to the Install Driver dialog box and then click OK in the Add Unlisted or Updated Driver box to install the sound chip driver 14 Click New in the Driver Exists dialog box to use the new auddrive dll driver 15 Remove the operating system recovery CD from the CD ROM drive 16 Click Restart now to reboot the transport monitor using the new ES1869 sound chip driver MTM300 Series MPEG Transport Monitor Service Manual 6 43 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Restoring the Display Perform the following procedure to restore the Chip amp Technology 69000 Driver display driver 1 10 Boot up the transport monitor without a recovery CD in the CD ROM drive After the transport monitor boots insert the MTM300 Series Transport Monitor Operating System Recovery CD into the CD ROM drive of the transport monitor Select Settings Control Panel from the Windows NT Start menu Double click Display in the Control Panel w
32. PURPOSE TEKTRONIX RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY TEKTRONIX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER TEKTRONIX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com rtisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com a A O O Table of Contents Specifications Operating Information General Safety Summary ccc cece cece cere een cece Service Safety Summary cece cece rece cece ence cece Preface cocer od Nei sate he RN S a Awe WX E a Related Material 5e RE e gk Ra a ERE Rae A Manual Conventions 0 cece eee eee e Contacting Tektronix errorik ent O cece ee Specifications iiis ee a Rr iad CET EV RE ER RETE Performance Conditions 00 0 eee eee hen Electrical Hardware and Signal Specifications 008 Systemi Components esse dee ree mehrere pao edet S cede Power Characteristics 22 socres ih her rm tiom mh Pa a ceca ee bar ele at Mechanical Physical Characteristics 0 0 6 0 cece cece eee Environmental Characteristics 2 0 0 0 eee tekket eee eee Certification and Compliances 0 0 eee eee eee
33. Route the speaker wire harness through the top right chassis ventilation hole as shown in Figure 6 36 8 Plug speaker wire harness into interface board J980 connector as shown in Figure 6 36 9 Connect the disk drive flexible circuit board to the interface board disk drive connector MTM300 Series MPEG Transport Monitor Service Manual 6 87 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Speaker 5 connector o Figure 6 36 Cut away view showing wire routing of fan and speaker wires 10 Connect the ribbon cable connector from the controller I O to the interface board controller connector 11 Connect the ribbon cable connector from the key pad assembly to the interface board 12 Reinstall the interface circuit board cover assembly Removing and Replacing To remove the backplane you must first remove the power supply and all of the the Backplane Circuit plug in circuit boards Board Remove the Backplane With the cabinet off the chassis use the following procedure to remove the backplane 1 Remove the power supply module see Removing and Replacing the Power Supply on page 6 76 2 Remove all the plug in modules from the card bay see the module removal instructions starting with Removing and Replacing Plug in Modules on page 6 66 6 8
34. SP ELEC RIBBON DC 4 26 30 AWG 15 0 L FEMALE STR 2 X 2 0 079 CTR 2MM BERG 69307 004 CA ASSY SP ELEC RIBBON DISPLAY ADAPTOR BOARD FLX 50 28AWG 6 5 L RCPT 2 X 50 FEMALE STR 0 079 C CA ASSY SP ELEC RIBBON FRT PNL POWER IDC 30 28AWG PVC 3 FOLDS 2 25 L 8 5 L 5 5L 2 5L MTM300 Series MPEG Transport Monitor Service Manual Mfr code 0KB01 060D9 060D9 060D9 060D9 060D9 060D9 060D9 060D9 TK1943 80009 80009 80009 80009 060D9 060D9 060D9 060D9 060D9 Mfr part number ORDER BY DESCRIPTION 174 4240 00 174 4262 00 174 4229 00 174 4226 00 174 4227 00 174 4225 00 174 4261 00 174 4260 00 407 4710 00 119 6361 00 119 6361 01 119 6361 00 119 6361 01 174 3786 00 174 4223 00 174 3814 00 174 3787 00 174 3789 00 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com 10 9 Replaceable Mechanical Parts List Replaceable parts list cont Fig amp index number 17 18 10 10 Tektronix Serial no partnumber effective 174 4237 00 174 4224 00 Serial no discont d Qty 1 Name amp description Mfr code Mfr part number CA ASSY SP BR RIBBON USB SPEAKER 26 AWG 1 X 060D9 174 4237 00 60 1 CTRX2 1X40 1CTR CABLE ASSEMBLY PIO TO CD ROM 11 200 X 10 400 060D9 174 4224 00 X 6 800 X 2 850 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group
35. Test of EPLD DSP fail Bad Connection DSP lt gt EPLD DSP 0x00000040 DSP Test of SDRAM DSP Test of its SDRAM Fail Bad Connection DSP lt gt DSP program SDRAM 0x00000100 DSP Flash memory DSP Test of its Flash Memory Bad Connection DSP lt gt DSP Flash memory 0x00000600 Board management FPGA download Download of Board Management FPGA Fail Bad Download connection EPLD DSP gt Board Management FPGA m Bad FPGA supply 0x00000A00 Hard processing FPGA download Download of Hard Processing FPGA Fail Bad Download connection Board Management FPGA gt Hard Processing FPGA Bad FPGA supply MTM300 Series MPEG Transport Monitor Service Manual 6 5 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Table 6 2 Power up error messages Cont Error number Test name Error meaning and corrective action 0x00001200 I O board 1 FPGA download Download of I O board 1 FPGA Fail Bad Download connection Board Management FPGA I O board 1 FPGA Bad FPGA supply 0x00002100 I O board 2 FPGA download Download of I O board 2 FPGA Fail if a second I O board is installed Bad Download connection Board Management FPGA gt I O board 2 FPGA Bad FPGA supply 0x00004100 PCI alignment FPGA download Download of PCI Alignment FPGA Fail Bad Download connection Board Management FPGA PCI Alignment FPGA Bad FPGA supply 0x0000810
36. Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Removing and Replacing The floppy disk drive and the CD drive are assembled in the same unit but can the CD ROM Drive be separately replaced 1 Remove the four crosstip screws that hold the CD drive to the chassis See Figure 6 22 2 Slide the CD drive out of the lower bay of CD and floppy drive chassis Screws 4 Figure 6 22 Chassis screw locations for CD drive Reinstall the CD Drive l Insert CD drive into lower bay of CD and floppy drive chassis 2 Align CD drive mounting holes with chassis holes 3 Attach CD drive to chassis with four crosstip screws Torque the screws to 2 in lbs Removing and Replacing The floppy disk drive and the CD drive are assembled in the same unit but can the Floppy Disk Drive be separately replaced 1 Remove the four cross tip screw holding the floppy disk drive to the assembly 2 Liftthe floppy disk drive up off the chassis as shown in Figure 6 23 MTM300 Series MPEG Transport Monitor Service Manual 6 71 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Screws 4 Figure 6 23 Chassis screw locations for the floppy disk drive Replace the Floppy Disk Drive 1 Place the replacement floppy drive on
37. a looped through output of the input The MPEG Processing board can simultaneously monitor and analyze four transport streams Much of the processing on the MPEG Processing board involves compiling data on the PIDs contained in transport stream The MPEG Processing is achieved by several FPGAs and a high speed DSP 320C6201 The results of the processing are sent to the mainframe controller over the 32 bit 33 MHz PCI bus An AMCC PCI Matchmaker integrated circuit manages the PCI bus communication The mainframe controller manages how the results of the analysis are processed for display on a VGA monitor or for transmission over a network On Board Clock PIDs containing PCRs are time stamped with the time they arrived at the instrument The clock used for time stamping is derived from a precision 10 MHz OCXO located on the board The frequency of the OCXO can be adjusted by a multiturn potentiometer as described in the Performance Verifica tion section of this manual A software algorithm compares the arrival time stamps with the PCR values contained in the packets performs calculations and filtering and presents the results as graphs of the PCR arrival time Jitter Frequency Offset and Drift Rate The accuracy of the Frequency Offset measurement is directly proportionate to the accuracy of the 10 MHz OCXO The OCXO should be adjusted to 10 MHZ 1 ppm 10 Hz to maintain a Frequency Offset measurement accuracy of 1 ppm Memory Mezzanine A memo
38. are not supported by a perfor mance check Electrical Hardware and Signal Specifications Table 1 1 Processing Interface Adapter PIA board Characteristic Description Frequency offset Accuracy initial 1 0 ppm Drift typical zx 0 5 ppm per year Table 1 2 ASI mezzanine Characteristic Description ASI input Connector BNC Female ASI bit rate 270 Mbps 100 ppm Transport stream rate 180 Mbps maximum for one input or an aggregate maximum of 2 3 or 4 inputs per analysis board 1 Mbps minimum Data format Accepts both burst and packet mode of ASI format Accepts M2S format Packet length 188 204 byte MTM300 Series MPEG Transport Monitor Service Manual 1 1 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Specifications Table 1 2 ASI mezzanine cont Characteristic Signal amplitude Termination Return loss ASI output Connector ASI bit rate Data format Signal amplitude Output impedance Return loss Table 1 3 SSI mezzanine Description 880 MVp p maximum 200 MVp p minimum 75 17 dB 27 to 270 MHz Active loop through of the input on the same channel BNC Female Same as the input Same as the input 880 MVp p maximum 720 mVp p minimum 75 17 dB 27 to 270 MHz Characteristic Description SSI input SMPTE310M Connector BNC Female Input bit rate 19 392 658 5 bps 54 bps 38 785 316 9 bps
39. are prompted with a message about CORBA support click Yes to install CORBA support or click No to continue with the normal installation This message is displayed only when the Visibroker daemon is detected and does not affect installation in any other way If you select yes the commu nication protocol for the Master client and or Server Manager will be based on CORBA 21 When the program group windows are populated with icons dismiss them and then click Finish in the Setup Complete window to complete the installation You can choose to view the Read Me file now or later It is installed in C MTM300 Bin 22 If you choose to view the Read Me file a Notepad window opens Read this file for important information and then exit Notepad MTM300 Series MPEG Transport Monitor Service Manual A 11 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 Entering the General License Password 23 Another Setup Complete window opens Accept the Yes I want to restart my computer now option remove the MTM300 Installation Software disc from the CD ROM drive and click Finish to complete setup and restart the system NOTE You need to restart your computer before you enter the license password in the next procedure or before you can use the software 24 When prompted log on as any user The software is
40. controller board to the mainframe chassis see Figure 6 27 for the screw locations MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures 3 Disconnect the SCSI disk drive ribbon cable from the controller board see Figure 6 31 on page 6 83 T15 screws 2 Figure 6 27 Controller board orientation and screw locations 4 Disconnect the two 10 pin connectors from J290 and J190 on the I O circuit board from the controller board 5 Disconnect the 26 pin connector from J170 on the I O circuit board from the bottom 26 pin connector on the controller board 6 Carefully pull up on the controller board to loosen it from the backplane connectors 7 When the board is loose from the backplane connectors lift the assembly up and out of the module bay Place the removed circuit board on a static free surface or in a protective anti static bag MTM300 Series MPEG Transport Monitor Service Manual 6 79 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Reinstall the Controller Board Use the following procedure to reinstall the controller circuit board 1 Position the controller board in the card bay in slot 9 the second slot from the right when looking at the rear of
41. converters on the power conditioning circuit board These voltages are the 7 5 V 7 5 V 43 3 V 15 V 15 V and 33 V supplies The power condition ing board also does the power on off switching generates the line trigger provides the fan drive voltage and drives the power good indication circuitry A shorted or overcurrent condition on any of the outputs of the main supply will cause a shutdown and cycling of the main power supply The DC to DC converters will fold back for an overcurrent condition and will also cause shutdown of the main supply for a shorted output Mainframe Controller The mainframe controller is a high performance single board computer that includes SVGA graphics and I O circuitry and conforms to the PICMG backplane standard The Internal controller mounts vertically at the left of the mainframe card cage and connects into the PCI backplane through a standard 32 bit PCI connector A 64 bit PCI connector is used for additional I O communication to the backplane Interconnection to other instrument compo nents and rear panel ports is through a Processor I O board PCI Backplane The PCI backplane supports up to eight standard PCI modules in addition to the mainframe controller Custom application modules installed in the module bay provide the transport monitor application features and functionality The backplane also interconnects the power supply output voltages to the remainder of the system including the fans T
42. critical or major error recorded by an Analysis Server closes a contact tied to the specific input The pin out for the alarm relay is provided in Appendix A Specifications The transport monitor uses a client server architecture consisting of of a Server Manager multiple Analysis Servers and the following client applications m Master client m Expert client m Configuration client All three clients are tightly integrated making the system easy to use for experts and non experts The Server Manager is the process that makes the results of the Analysis Servers available to Master clients and starts automatically when you start the transport monitor Only one Server Manager can run on a transport monitor or network management station The Server Manager process interacts with the following entities m The Analysis Server sends analysis results called traps to the Server Manager m The Master client displays the data collected by the Server Manager The Analysis Server is the process that actually analyzes transport stream inputs and starts automatically when you start the transport monitor One Analysis Server is started for each transport monitor input Each transport monitor can support up to eight Analysis Server processes simultaneously The Analysis Server processes interact with the following entities m The Server Manager collects the Analysis Server results called traps m The Expert client displays the results of the An
43. have several causes Review the installation instructions Hardware Diagnostics in this manual to verify that you have properly installed the instrument If you are certain that you have installed the instrument correctly run the Hardware Diagnostics application to identify problems with the individual transport monitor modules The MTM300 Series MPEG Transport Monitor ships with a Hardware Diag nostic application that tests several transport monitor hardware components If you think that you have a problem associated with the one of the following aspects of the transport monitor use the procedure described in Performance Verification to run the Hardware Diagnostic application m Analysis board m 1 O board m 1 O connectors m Alarm relay board MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Network Troubleshooting Procedures The procedures in this section can help you eliminate some of the more common sources of network errors The section is organized as follows Basic Requirements IP Parameters Common Troubleshooting Procedures Troubleshooting Transport Monitors Troubleshooting Remote Monitoring Desktops Troubleshooting Network Management Stations Sources of Information If you cannot resolve problems using these procedures see your network administrator Basic Requirements Fulfill the following
44. lost synchroniza tion m The Address bar shows that the Master client is connected to the Server Manager running on jam20 MTM300 Series MPEG Transport Monitor Service Manual 2 35 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information 2 36 The Selection Indicator bar shows the currently selected items in the Bouquet Multiplex and Services panels respectively The Services panel shows the services encoded on the input selected in the Multiplex panel Input 1B is the currently selected input and errors have been detected on all inputs FUN TV is the currently selected service The Details panel shows the status types and severity of errors occurring on the currently selected service or multiplex FUN TV is experiencing an array of errors The most serious error is a major error The Error gauge displays the severity of the most recent error for the service or multiplex displayed in the Details panel It shows that a current major error exists on FUN TV See Master Client Reference in the MTM300 Series MPEG Transport Monitor User Manual for more detailed instruction on using the Master client See the tutorial in the MTM300 Series MPEG Transport Monitor User Manual for an introduction to using the Master client MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE
45. of the bezel toward you slightly to clear the chassis This should release the bottom of the bezel from the chassis Lift the bezel off the front of the chassis Removing the Cabinet The cabinet must be removed to access any of the transport monitor application modules and to access the mainframe modules and cable connectors to the controller board Use the following procedure to remove the cabinet 1 2 6 62 Put on a static grounding wrist strap Before removing the cabinet shut down the transport monitor and unplug the power cord Disconnect any cables connected to the rear panel connectors of the transport monitor Note their locations for reinstallation Put the protective front cover on the transport monitor and sit the cabinet upright on the working surface with the rear panel up MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures 5 Remove the two screws from the handle on the right side of the cabinet see Figure 6 17 These screws attach to posts mounted on the power supply module Handle mounting screws el Figure 6 17 Right side handle screws 6 Remove the screws from the four feet on the rear of the mainframe chassis see Figure 6 18 MTM300 Series MPEG Transport Monitor Service Manual 6 6
46. off driver Power Off Driver Boot up the transport monitor without a recovery CD in the CD ROM drive 2 After the transport monitor boots insert the MTM300 Series Transport Monitor Operating System Recovery CD into the CD ROM drive of the transport monitor 3 Select Programs Command Prompt from the Windows NT Start menu 4 Atthe command prompt type d and press Enter 5 At the command prompt type cd drivers poweroff and press Enter The command prompt should read D DRIVERS POWEROFF 6 Atthe command prompt type regini jamshut ini and press Enter 7 Atthe command prompt type copy jamshut sys c winnt system32 drivers and press Enter 8 Atthe command prompt type regini jamsrv ini and press Enter 9 At the command prompt type copy jamsrv exe c winnt system32 and press Enter 10 After the command prompt returns close the Command Prompt window and remove the recovery CD from the CD ROM drive NOTE If you do not remove the operating system recovery CD from the CD ROM drive the transport monitor will boot using the recovery CD 11 Reboot the transport monitor without a recovery CD in the CD ROM drive to use the new soft power off driver MTM300 Series MPEG Transport Monitor Service Manual 6 45 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Restoring the PCI Adapter Driver 6 46 Perform the f
47. package for remote connection to a MPEG Transport Monitor or Network Management software 4 Back Cancel Figure 6 15 Setup type dialog box default is MPEG Transport Monitor Each installation type installs a different combination of application files into the directories specified later and makes different changes to the Windows NT registry i CAUTION Make sure that you select the appropriate installation type The 6 56 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation 8 Select the type of installation appropriate for your environment and then click Next the MPEG Transport Monitor is the default m HP Openview NNM plugin This option allows you to install the Master client plug in to integrate your transport monitor into HP OpenView NNM network management environments m MPEG Transport Monitor This option allows you to install all of the applications with which to monitor up to eight transport streams Select this option only if you are reinstalling the software onto an MTM300 Series MPEG Transport Monitor m Network Management Software This option allows you to install all of the applications with which to monitor up to 40 transport streams Ensure that the software key is installed on your workstation before proceeding with this installation m Remote mo
48. password 3 Enter the three 6 character Hexadecimal numbers of the password in the corresponding Tektronix Software Protection window entry fields lowercase characters are acceptable and then click OK A License message window appears 4 Ifthe password is correct click OK to acknowledge the message If you made an error entering the password click OK and return to step 2 After you enter the correct password the installation of the network management software is complete 6 60 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com ey e 0 ee AALLLLLZI Removal and Replacement Procedures The following procedures tell you how to remove and replace the transport monitor modules Part numbers for the modules are in the Replaceable Parts List In compliance with the EISA standard the transport monitor modules are in the mainframe card bay Replaceable Modules The standard base transport monitor consists of the following replaceable modules m Analysis board one m 1 O board one The mainframe unit consists of the following replaceable modules and assem blies W Processor module controller board O module controller input output board Front panel Interface module m One SCSI hard disk drive m Power supply module m Front panel keypad module circuit board only no keypad m Floppy disk drive CD ROM drive as
49. port printer Two hot pluggable keyboard ports one on the rear panel one on the left front side panel Two hot pluggable mouse ports one on the rear panel one on the left front side panel MTM300 Series MPEG Transport Monitor Service Manual 1 7 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Specifications Power Characteristics Table 1 9 AC power source characteristics Characteristic Description Source Voltage 100 VAC to 240 VAC 47 Hz to 63 Hz continuous range CAT II Fuse Rating 10 A Fast 250 V Maximum Power Consumption 185 Watts typical Inrush Surge Current 36 Amps maximum Power Factor Correction Yes Mechanical Physical Characteristics Table 1 10 Mechanical characteristics Characteristic Description Classification Transportable platform intended for either rackmount or bench lab based applications Overall Dimensions Height 8 9 in w o ft 22 6 cm Width 16 75 in 42 5 cm Depth 21 5 in 54 6 cm Weight MTM300 Series mainframe 39 Ib 17 7 kg Shipping Weight 60 Ib 27 2 kg including pouch Construction Materials Chassis parts are constructed of aluminum alloy and aluminized steel front panel and trim pieces are constructed of plastic circuit boards are constructed of glass and or ceramic glass laminate 1 8 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guarantee
50. r Diagnostic Self Test Configuration Test Name Passed Failed Nb test Ignore error Board E Board Access 0 0 i Na Process Path s 1 No Start Stream Path 0 0 1 No VO Flex 0 0 1 No External Connection 0 0 1 No stop Pia Diagnostic Self Test Bel Diagnostic Self Test Configuration Test Mame Passed Failed Nb test Ignore error Board 1 Board Access D 0 1 No X Process Path 1 Start Stream Path 0 0 1 1 0 Flex D 0 1 No Extemal Connection 0 0 1 Na Pia Diagnostic Self Test Lof x r Diagnostic Self Test Configuration Test Mame Passed Failed Nbtest Ignore error Board Board Access 0 0 4 No i ind Process Path 0 0 1 No Stream Path 0 1 Na 1 0 Flex Lu 0 i 1 No External Connection 1 No stop Figure 4 4 Changing self test parameters MTM300 Series MPEG Transport Monitor Service Manual 4 3 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Performance Verification 9 Click Start to begin the self test 10 If you see a message indicating that the Analysis Servers will be stopped click OK 11 During the course of the self test the Pia Diagnostic Self Test application window updates to show the progress of the tests See Figure 4 5 Pia Diagnostic Self Test iof x Ignore error r Diagnostic Self Test Configuration Board fi No No Start EM No 41 Test co
51. reinstal ling the MTM300 Series software See Software Installation and Repair on page 6 27 for installation procedures minimum system requirements and the list of files and file locations for each installation option m MPEG Transport Monitor All of the client and server modules and required program files are installed on the transport monitors Each transport monitor can monitor up to eight transport streams simultaneously with a combined maximum bit rate of 180 Mbps m Network Management Software NOTE You must have the software key in place to install the MTM300 Series Network Management Software See Installing the MTM300 Series Software on page 6 54 for more information All of the client modules and the Server Manager and required program files are installed on the network management stations The Analysis Server module is not installed The client applications installed on network management stations are identical to the transport monitor client applications with one important exception the Server Manager installed on a network management station can monitor up to 40 transport streams with acceptable performance up to 250 inputs theoretical maximum m Remote Monitoring Desktop Only the Master Expert and Configuration client modules and required program files are installed on remote monitoring stations Each remote monitoring station can connect to an arbitrary number of Server Managers running on remote tr
52. replace the two screws that attach the handle to the chassis see Figure 6 17 Replacing the There are three snaps across the top and three across the bottom that hold the Bezel Trim Ring bezel to the cabinet Replace the front panel bezel as follows 1 Position the bezel trim ring over the front of the cabinet and engage the three snaps across the top of the cabinet first 2 After you have engaged the snaps across the top firmly press the bottom of the bezel onto the cabinet to engage the snaps across the bottom of the bezel 3 Press on the top of the bezel again to make sure the top snaps are all completely engaged 4 Using smooth jaw pliers to hold the key cay position the On Stby key cap on the switch shaft Push straight in on the key cap to press it onto the switch shaft 5 Insert the light pipes in the light pipe holes and snap them into place MTM300 Series MPEG Transport Monitor Service Manual 6 65 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Removing and Replacing Plug In Modules The transport monitor plug in modules are located in the mainframe module bay The SCSI hard disk drive is located in the mainframe bottom compartment The following procedures start after removal of the cabinet from the mainframe Removing a Plug In 1 Remove the circuit board retaining plate see Figure 6 19 Module Remove the holdi
53. requirements before troubleshooting your host machines m Your MTM300 Series Network Management Software is loaded on a host machine that fulfills the minimum requirements listed in Minimum Software Installation Requirements on page 6 53 W Your remote monitoring clients are loaded on a host machine that fulfills the minimum requirements listed in Minimum Software Installation Require ments on page 6 53 m Your network is a TCP IP network or minimally UDP IP for SNMP environments m Your host machine has a static IP address and does not use DHCP Dynamic Host Configuration Protocol m Additional applications loaded on your network management station are not using the ports assigned to the network management software MTM300 Series MPEG Transport Monitor Service Manual 6 9 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance IP Parameters The illustrations in this section depict how each IP parameter IP address subnet mask and default gateway can negatively impact network connectivity Incorrect IP address If the IP address for your transport monitor is incorrect not unique then you may not be able to communicate over the network In Figure 6 1 TVTest 1 uses the same IP address as Rennes If Rennes is started first TVTest 1 will recognize the IP address conflict and will not load TCP IP consequently the transport monitor will not be reachable over the netwo
54. shipping box film side up as shown in Figure 6 38 Place the sealed inner shipping box in the center of the bottom support insert in the outer shipping box Put the second support insert over the inner shipping box film side down NOTE If you are using new packing material purchased from Tektronix pre stretch the film in the support inserts by pushing down firmly several times on the top support insert 11 12 13 6 94 Place the top tray in the box If you are not shipping accessories with the transport monitor close and tape the outer shipping box When shipping the accessories place the two accessory trays in the top tray arrange the accessories in the trays and then close and tape the outer shipping box Attach the appropriate shipping documents needed to ship the transport monitor to its destination either to Tektronix for repair or to another location MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com EE Ae Options Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com rtisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Options The tables in this section list the options for the MTM300 Series transport monitor and software Standard and optional accessories are listed in the Replacea
55. the NetBEUI Protocol 0 2 0 0 ce eee eee eee eee 6 38 Restoring the Microsoft TCP IP Printing Service 6 39 Restoring the SNMP Service 0 0 cece eee eee eee eee eee 6 40 Restoring Microsoft Windows NT Service Pack 6a 04 6 42 Restoring Device Drivers 00 0 0 eee eee eee eee eens 6 43 Restoring the Sound Chip Driver 000000000008 6 43 Restoring the Display Driver 0 0 c eee eee eee eee eee 6 44 Restoring the Soft Power Off Driver 2 0 0 ce eee eee eee ee 6 45 Restoring the PCI Adapter Driver 00 000 e eee eee 6 46 Restoring the Touch Screen Driver 6 48 Restoring the MTM300 Series MPEG Transport Monitor Operating System 6 50 Software Installation 0 cece hh 6 52 Minimum Software Installation Requirements 04 6 53 Installing the MTM300 Series Software 0 0 00008 6 54 Removal and Replacement Procedures eese 6 61 Replaceable Modules cerprrsriri er eer ee eR E es 6 61 Recommended Tools 4 ke Re Rr RR ROC EE RS 6 62 Removing the Bezel Trim Ring eeseeeeeeeeeeeeeeh 6 62 Removing the Cabinet 22i eer Re gees eee RR aos ee eS ES 6 62 Replacing the Cabinet 5 e Re RU Gees ects Hens eae RS 6 65 Replacing the Bezel Trim Ring 0 0 0 0 cee eee eee 6 65 Removing and Replacing Plug In Modules 0 000 6 66 Removing a Plug In Module
56. the PCI bus It also tests the DSP and PIA driver Process Path This set of tests verifies data transfer between the PC and the DSP It also tests various aspects of DPRAM and SRAM Stream Path This set of tests verifies the presence of data transfer through the memory board I O Flex This set of tests verifies that the I O board is connected to the main board and tests various aspects of data transfer using the I O flex at multiple rates External Connection This set of tests verifies data transfer through the external I O connectors at multiple rates MTM300 Series MPEG Transport Monitor Service Manual Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Performance Verification Pia Diagnostic Self Test Lof x r Diagnostic Self Test Configuration Ignore error Board E Passed Failed Nb test 2 dh Eun r z a Board Access 0 0 1 Na Process Path 1 No Start Stream Path 0 0 1 No Se 1 0 Flex D 0 1 No External Connection 0 0 a 1 No Figure 4 3 Default self test selections 8 Configure the number of times each set of tests is performed whether the self test stops when it finds an error and the number of the analysis board to be tested Set these parameters by left clicking in the Nb test and Ignore error columns and by clicking the selection box as shown in Figure 4 4 Pia Diagnostic Self Test IDE x
57. the log says The following boot start or system start driver s failed to load auddrive Reinstalling the device driver or service indicated in the Event Viewer will repair most driver or service problems of this kind If new components of Windows NT are installed such as SNMP service some DLL file versions may not match If you observe an error message about missing or corrupted DLL files start by restoring the Windows NT service pack You can restore the following system settings using the MTM300 Series Transport Monitor Operating System Recovery CD Restoring the Boot Order page 6 30 Restoring the BIOS Settings page 6 31 Restoring the SCSI Drive Controller Settings page 6 32 Restoring the Display Setting page 6 33 Restoring the COM Port Settings page 6 33 Restoring the Taskbar Auto Hide Setting page 6 34 Restoring the Event Viewer Setting page 6 35 Restoring the Windows NT Explorer Settings page 6 35 Restoring the Boot Initialization Countdown page 6 36 Setting Resetting and Disabling Auto Logon page 6 36 Restoring NetBEUI Protocol page 6 38 Restoring the Microsoft TCP IP Printing Service page 6 39 Restoring the SNMP Service page 6 40 Restoring Microsoft Windows NT Service Pack 6a page 6 42 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Restoring Device Drivers You can restor
58. to start setany v2c lt machineName gt rtaO rtaStartStop 0 i start Event Reporting The SNMP event reporting operation is called TRAP It specifies an event and a list of pairs A pair consists of the identity of a variable and its value or values This operation reports the occurrence of events on a managed system to a list of managers configured to receive events To send traps to a specific monitoring station perform the following steps NOTE A monitoring station can be any host machine on the network running a Server Manager Usually the host machine will be the network management station but you can also send traps to Server Managers running on other transport monitors 1 Start the transport monitor and log on to Windows NT 2 Select Router from the Tektronix program group The Router application is displayed MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Al 3 Click the Home button in the Router application window to display the list of host machines receiving traps generated by the local Analysis Servers See Figure 2 7 Se Router MTM300 v 0 0 0 0 on jam20 List of machines receiving Snmp traps Machine IP address Network Mask localhost 127 0 0 1 0 0 0 0 jam20 128 181 939 193 255 255 0 0 1 Remove Apply OK Cancel Figure 2 7 Router application
59. to your configuration MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Bouquet panel Master Client The Master client views and elements enable you to monitor the results of the analyses being performed by Analysis Servers on up to eight transport stream inputs See Figure 2 22 Multiplex panel Address bar Selection Indicator bar DOTT Master Workspace Miew Help jam20 cse tek co m 1A Cinestar 1 Cinestarz Cinetoile Qua GD Cm Services ey lt lt gt p panel GMAMMRL C jam20 cze tek com 1B Festival MOSQUETEIROS Odyssee Supe mision Bouquet 3 sitr ARIC jam20 cse tek com2A Teletoon Teva GL mm UD A FUN TV For Help press F1 Mulipleses count 3 Services count 10 NUM E Error gauge Details panel Figure 2 22 The Master client application window Note the following characteristics of the Master client window in Figure 2 22 m The Bouquet panel shows that three bouquets are being monitored one Bouquet 1 has no errors and Bouquet 3 is selected m The Multiplex panel shows the inputs configured for the bouquet selected in the Bouquet panel Bouquet 3 includes three transport stream inputs multiplexes on inputs 1A 1B and 2A No errors are being detected on input 1A errors are detected on input 1B and input 2A has
60. transport monitor two standard approaches depending on whether the transport monitor has a local user interface and one hard power down procedure Soft Power Down The transport monitor has a soft power down capability that allows you to exit Windows NT and put the transport monitor in standby To use this capability first exit all open applications running on the transport monitor CAUTION Exit all open applications running on the transport monitor before N using the soft power down capability Some applications will prompt you to save unsaved data before exiting If you do not have a local user interface you will not see the prompt and you may lose data if you remove power to the transport monitor before Windows NT exits To initiate the soft power down process press and release the On Stby switch After the transport monitor goes into standby you can restart it by pressing the On Stby switch To completely remove power to the instrument disconnect the power cord at the rear panel Standard Power Down If your transport monitor has a local user interface use the normal Windows NT shutdown procedure to turn off the operating system as described below NOTE To avoid loss of data and possible problems during subsequent Windows NT initialization always shut down Windows NT before switching computer power off 1 Select Shut Down from the Start menu as shown in Figure 2 13 zm Bun Shut Down Ay T
61. traps using the procedure described on page 2 28 You can get the network name of your transport monitor by displaying the Network dialog box using the following technique Right click the Network Neighborhood icon and select Properties from the shortcut menu The network name for your transport monitor is displayed in the Computer name text box as shown in Figure 6 7 Network L 1X Identification Services Protocols Adapters Bindings js Windows uses the following information to identify your zz computer on the network You may change the name for lt i this computer and the workgroup or domain that it will appear in ComputerName JAM20 Transport monitor network name Workgroup voco Figure 6 7 Network name If after adding your transport monitor network name you still cannot ping your transport monitor using that name your network adapter card may need to be replaced See the procedure described in Reason 4 on page 6 20 MTM300 Series MPEG Transport Monitor Service Manual 6 17 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Problem am monitoring inputs from my Master client but it seems to be running very slowly Reason 1 The transport monitor is not connected to the network Solution If you can ping the local machine but cannot ping any other device on the network check the physical network connections to e
62. verify product performance to specifications Adjustment Procedures Explains how to adjust the product Maintenance Provides general guidelines for maintaining the product Includes software repair and recovery for MTM300 Series Version 1 2 and above Options Lists the instrument options Replaceable Electrical Parts Lists replaceable electrical components Diagrams Points to location of diagrams Replaceable Mechanical Parts Lists replaceable mechanical parts Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 Provides an alternate to the software procedures in the Maintenance section for products with version 1 0 The following URLs access the websites for the standards organizations listed the URLs listed were valid as of February 2002 m MPEG 2 standards International Organization for Standards http www iso ch m DVB standards European Technical Standards Institute http www etsi org m ATSC standards Advanced Television Systems Committee http www atsc org MTM300 Series MPEG Transport Monitor Service Manual XV Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Preface Manual Conventions Naming conventions for the interface elements and Windows elements in this manual follow the Microsoft Manual of Style Second Edition Naming conventions for MPEG 2 ATSC and DVB structures follow the conventions derived from the standards doc
63. www artisantg com Operating Information Expert Client The Expert client views and elements show the detailed results of analyses being performed on one transport stream input See Figure 2 23 Address bar PIE B Session View window Help m il e tT p Ades jam20 1B vA E Hierarchy PID Info de Transport Str TS Id 0 Display average rate Current Rate 00020 Prog O C PSI SI 1 32 Ox0021 Prog Oxt CA Service 1 46 D 0064 Prag Ont H Cinestar 1 Tes i Cinestar 2 11 18 ef PMT 040190 Prog Ot E Cinetoile 1117 Hierarchic 01 MB V uA Scramble Bi Teletoon 392 id KS OADIAE Scramble pee ns 9 B Teva 9 30 3 Ed ome sys 100 Supervision 14 13 E oxic Sys 100 B Festival 33355 l B FUN TV 9 02 Ed OMOICE Sys 1D 0 S T4 TTE Program Alloc PID Allac A d 4 CP Statistic view ETR 290 Advanced Message 0 0 0 0 0 0 0 0 0 0 Error disappearen Priority 1 4 Syntax Continuity counter error disappearance for the PID 0x2 Error disappearen Prionty 2 3 Timing PCR interval error disappearance DG PMT OMDIFA Prog Onl E B Teletoon 3697 1 Bi Odssee 2737 1 BE Teva 2737 1 Report view BH Supervision 3817 Error detected Priority 2 3 Timing PCR interval error e Mg Festival 3817 1 Error disappearen Priority 2 3 Timing PCR interv
64. you to quickly and easily set modify and remove probes for analyzing and monitoring transport stream inputs See Figure 2 24 Address bar Session Help K A i ap Te Address fiam20 1B a Profle ETR 290 J km Selection indicator bar Hardware m Probe Type r Probe List Analysis i X ync_byte_error Advanced PAT error Rate a len en Multiplex PAT error PID 0 with table id diff Add 131 F PAT enor Rate E Syntax EAEE Core 132 PAT_error PID O with table id different tha Transport Add All 1 3 3 PAT _error Scrambling_control_field not 00 Section paier CREE TE 14 Continuity count error Navigati Timing PID enor 151 PMT emorRate ee Configuration avigation PCR EE EE 152 PMT error Scrambling control field not OC panel nel PTS DTS 1 6 PID_error pane Ex Bale Remove 21 Transport error 22 CRC error Transport Remove All 23 PCR_error f Section 24 PCR accuracy error View 25 iPTS eror Data Storage 25 1 i CAT eror Scrambled packets with no CAT Security i CAT error PID 0x1 with table id other thar Restore Default E i H M Hexa display Probe type area Probe list Figure 2 24 The Configuration client application window Note the following characteristics of the Configuration client window in Figure 2 24 m The Navigation panel allo
65. 0 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com xi xiii Xv XV xvi xvii ee ee I 1 COMA mONRrR R l ja Ooa NNN NYY 29 9 09 09 09 029 29 NYY yD 1 NBWODNDA HP HPWOUOUOANDAMNAHPHPWWNNH NNNNNNNNN WY 1 NNNRP RP RRR Re Table of Contents Shutting Down the MTM300 Series MPEG Transport Monitor 2 26 Soft Power Down sis saige aaiae i a cece eee eee eee eee eens 2 26 Standard Power Down 0 cece eee eee eee eens 2 26 Hard Power DOWD ea sea cee ee ede hah ehh ere d nain 2 27 Configuring the MTM300 Series MPEG Transport Monitor 2 28 Sending Traps to the Local Server Manager 000005 2 28 Sending Traps to a Network Management Station 2 30 Configuring a Transport Monitor for use in a Small Network 2 32 Functional Overview eeseeeeee eee teen ene ene 2 34 Theory of Operation Theory of Operation 0 ccc cece cece cece I ence m 3 1 Mainframe Operation 0 ee eee eee eee 3 1 System BUSSES i2 ose sore ek ewe dk whee etw eere es 3 1 Power Supply 5 eter ke te he ete ree aee 3 3 Mainframe Controller seeseeeeeee eee eee ee 3 3 PCI Backplan Jer te e ete eem e etes 3 3 Front Panel Interface 2 222 telo eR E ERE RMREUVa RES 3 3 External SCSI Port 15 nosev READER eR EU aee a damas 3 4 F
66. 0 END DSUB MALE RTANG 9 POS 0 109 CTR 6 348 1576 00 13 SHIELD GASKET FINGER TYPE 4 4LX0 27W BECU C17200 THO2 HALF HARD ZINC CHRO MATE CLEAR PL I O BRACKET SAFETY CON TROLLED 7 407 4721 00 1 BRACKET ASSY DRIVE MOUNTING 0 040 ALALLOY 1K1943 407 4721 00 5052 H32 ETCH CHROMATE 407 4721 01 Jan 2001 1 BRACKET ASSY DRIVE MOUNTING 0 040 ALALLOY TK1943 407 4721 01 5052 H32 ETCH CHROMATE 407 4721 02 Jan 2001 1 BRACKET ASSY DRIVE MOUNTING 0 040 ALALLOY 1K1943 407 4721 02 5052 H32 ETCH CHROMATE 8 211 1079 00 3 SCREW MACHINE 2 6 X 0 45 MM 3 0L PNH STL 0KBO1 10310188 0 NICKEL PL PHILLIPS JCIS 9 211 0950 00 B020229 4 SCREW MACHINE M2X8MM PHL PNH STL NI PL 0KB01 0310248 0 211 1070 00 B020230 4 SCREW MACHINE M2X2MM PHL PNH STL NI PL 0KB01 211 1070 00 MTM300 211 0950 00 B020238 4 SCREW MACHINE M2X3MM PHL PNH STL NI PL 0KB01 0310248 0 211 1070 00 B020239 4 SCREW MACHINE M2X2MM PHL PNH STL NI PL 0KB01 211 1070 00 MTM301 10 348 1432 00 1 FOOT 6 5MM W X 43 50MM L 2MM THK RUBBER TK2411 348 1432 00 BLACK INSTRUMENT SUPPORT 11 671 4377 00 1 CIRCUIT BD ASSY CD ROM INTERFACE 80009 671 4377 00 389 2561 00 WIRED 12 119 5728 00 Jan 2001 1 DISK DRIVE OPTICAL 644MB CD ROM 16 7 50356 CD 224E 903 MB SEC IDE ATAPI 119 5728 01 Jan 2001 1 DISK DRIVE OPTICAL 644MB CD ROM 16 7 50356 CD 224E B94 MB SEC IDE ATAPI 13 119 6106 00 1 DISK DRIVE FLOPPY 3 5INCH 1 44 MB 0 5 IN HIGH TK2250 FD 05HF5630 BLACK BEZEL DDDS 96 X 126 X 12 7MM FD 05HF563 14 4
67. 0 Memory buffer FPGA download Download of Memory Buffer FPGA Fail Bad Download connection Board Management FPGA gt Memory Buffer FPGA FPGA Bad FPGA supply 0x00000400 Board management FPGA Test of Board Management FPGA Fail Bad connection DSP lt gt Board Management FPGA Buffer DSP NOK 0x00000800 Hard Processing FPGA Test of Hard Processing FPGA Fail Bad connection DSP lt gt Hard Processing FPGA m Buffer DSP NOK 0x00001000 I O board 1 FPGA Test of I O board 1 FPGA Fail Bad connection DSP lt gt I O board 1 FPGA m BuffeDSP NOK 0x00002000 I O board 2 FPGA Test of I O board 2 FPGA Fail Bad connection DSP lt gt I O board 2 FPGA Buffer DSP NOK 0x00004000 PCI Alignment FPGA Test of PCI Alignment FPGA Fail Bad connection DSP lt gt PCI Alignment FPGA Buffer DSP NOK 6 6 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Table 6 2 Power up error messages Cont Error number Test name Error meaning and corrective action 0x00008000 Memory Buffer FPGA Test of Memory Buffer FPGA Fail Bad connection DSP lt gt Memory Buffer FPGA Bad connection Memory Buffer FPGA lt gt BIFIFO Memory EPLD not correctly download Bad connection Memory Buffer FPGA lt gt Memory EPLD Buffer DSP NOK 0x00010000 Hard Processing DPRAM Test of Hard Processing DPRAM Fail Bad connection DSP lt g
68. 07 4495 00 1 BRACKET KEYPAD MTG 0 050 ALUMINUM ALLOY TK1943 407 4495 00 5052 H34 15 671 4125 01 1 CIRCUIT BD ASSY KEYPAD TESTED 389 2407 00 80009 671 4125 01 WIRED 10 6 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Replaceable Mechanical Parts List Replaceable parts list cont Fig amp index Tektronix Serialno Serial no number partnumber effective discontd Qty Name amp description Mfr code Mfr part number 16 260 2691 00 1 SWITCH KEYPAD ELASTOMEC TV GRAY amp TK2376 260 2691 00 TRANSLUCENT RESISTANCE gt 10000HMS 17 614 0943 01 B010150 1 KEYPAD ASSY ALPHANUMERIC 80009 614 0943 01 614 0943 02 B010151 1 KEYPAD ASSY ALPHANUMERIC 80009 614 0943 02 614 0977 01 KEYPAD ASSY BLANK 18 366 0790 00 1 KNOB TV GRAY 0 920 ID X 0 9250 OD X 0 4750 TK1163 366 0790 00 H PC ABS BAYBLEND FR110 19 200 4384 00 1 BEZEL PC ABS 9 X 17 X 1 50 TK2385 MTM300 FRONT TRIM HOUSING 20 101 0156 00 1 TRIM INSERT PC ABS 8 7L X 6 6W TV GRAY TK6181 101 0156 00 21 334 9582 00 1 MARKER IDENT LABEL POWER BUTTON 2 000 X 0KB05 334 9582 00 0 735 22 352 1068 00 2 LENS LIGHT CLEAR ACRYLIC LIGHT PIPE 1 729 X 7X318 352 1068 00 0 140 23 366 0791 00 1 KEYCAP POWER 0 2X0 4X1 326 POLYCARBONATE 7X318 366 0791 00 24 650 3761 00 1 DISPLAY ASSY SAFETY CONTROLLED 80009 650 3761 00 25 119 5632 00 1 TOUCH SCREEN TOUCH PANEL ASSEMBLY 6874 9504 REV E 8 WI
69. 15 After the transport monitor reboots you must perform the procedure in Restoring Microsoft Windows NT Service Pack 6a on page 6 42 MTM300 Series MPEG Transport Monitor Service Manual 6 41 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Restoring Microsoft Perform the following procedure to restore the Microsoft Windows NT service Windows NT pack 6a Service Pack 6a 1 Boot up the transport monitor without a recovery CD in the CD ROM drive After the transport monitor boots insert the MTM300 Series Transport Monitor Operating System Recovery CD into the CD ROM drive of the transport monitor Select Run from the Windows NT Start menu Click Browse in the Run dialog box In the Browse dialog box specify d sp6a sp6i386 exe as the file you want to run and click Open Click OK in the Run dialog box to run the sp6i386 exe file The Extracting Files dialog box displays the progress of the program Read the Windows NT Service Pack Setup license agreement Click the Accept the License Agreement box and then click Install The Extracting Files dialog box displays continued program progress CAUTION To prevent system problems click No if you see a message about overriding the E100B SYS file 9 After the installation is complete the Windows NT Service Pack Setup dialog box appears 10 Remove the recovery CD from the
70. 2 Select Uninstall MTM300 from the Tektronix MPEG Transport Monitor to remove existing MTM300 Series application files 3 Click Yes in the Confirm File Deletion message box Also click OK if you are notified that SNMP is being stopped 4 Click OK when the software files have been removed NOTE Some of the steps in this procedure are specific to one software installa tion type Disregard steps that are not appropriate for your installation for instance if you are installing the remote monitoring desktop disregard the discussions of the software key The procedure indicates which steps are specific to a particular installation type NOTE If you do not have the Java run time environment installed on your system or if the environment is incorrect for this software run the executable file located in the jre directory on the Application CD MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Installing the MTM300 Series application files 1 Logonto your NT workstation as Administrator 2 Right click the My Computer icon on your Windows NT desktop and then select Explore from the submenu In the Exploring window select the icon that represents the disk drive on which you will install the software usually drive C 3 Check the status bar at the bottom of the Exploring windo
71. 240 V 161 0066 10 Option A3 Australian 240 V 161 0066 11 Option A5 Swiss 220 V 161 0154 00 Option A6 Japan 100 V 161 0066 00 with 013 0310 00 adapter 2 8 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Installing the MTM300 Series MPEG Transport Monitor This section includes instructions for the following m Installing the transport monitor in a rack m Making the electrical connections necessary to begin monitoring transport stream inputs W Using the transport monitor in a TCP IP network lists requirements Hardware Installation The transport monitor can be operated from a bench or installed in a rack using the rack mount kit that is shipped as a standard accessory with each transport monitor see Table 2 3 The rack mount kit includes installation instructions CAUTION The transport monitor must be installed in the rack cradle listed in Table 2 3 when you install the instrument in a rack For proper cooling provide at least two inches 5 1 cm of clearance at the rear and to the sides of the transport monitor and ensure that the air temperature at all air intake vents inside of the rack does not exceed 40 C After you install the kit the transport monitor rests on the cradle in the rack Use the two collapsible front feet on the bottom of the transport monitor to change the height
72. 3 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Rear feet screws 4 ET IL IL JE JE IL JL IL JE IL Ji 1 2 3 4 5 6 7 8 9 10 11 12 4 a A a 9 F A A A A 83 2 js o Y 33 De Oy a a e a e B S osos Ok a amp Jj ae IEEE STANDARD 488 PORT MADE IN U S A 5 Figure 6 18 Rear panel feet removal 7 Use either an adjustable wrench or appropriate size open end wrench as a lever to pry the cabinet loose from the chassis Loosen each side alternately until the cabinet is released from the EMI gasket 8 Slide the cabinet up and off the chassis the chassis The fingers of the strip are easily bent and any protruding sharp edges b
73. 4 MB 31 Sys Ram 640 KB Diskette B Disabled F2 SYSTEM SETUP Ext Ram 261120 KB Hard Disko CD ROM Shadow Ram 384 KB Hard Disk1 None F3 HARD DISK SETUP Gaited inca cat F4 BOOT OPTIONS Sem LESALUEA BIOS Date 04 06 99 COM Ports 3F8 2F83E8 2E8 F5 BIOS OPTIONS System ROM EC53 FFFF LPT Ports 378 PS 2 Mouse Installed F6 PERIPHERIALS F7 PC CONFIG F8 PNP EXCLUSIONS F9 MISC CONFIG F KEY Select Execute 11 Select ENTER Execute ESC Exit and Reboot F10 EXIT c COPYRIGHT 1998 DIVERSIFIED TECHNOLOGY INCORPORATED Figure A 6 System summary A 14 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 SYSTEM SETUP CONFIGURATION UTILITY F1 SYSTEM SUMMARY F2 SYSTEM SETUP System Time 13 45 28 F3 HARD DISK SETUP System Date 09 18 1998 F4 BOOT OPTIONS PS 2 Mouse Auto Detect F5 BIOS OPTIONS Diskette Drive A 1 44 MB 315 Diskette Drive B Disabled F6 PERIPHERIALS F7 PCI CONFIG F8 PNP EXCLUSIONS F9 MISC CONFIG F KEY Select Execute T4 Select ENTER Execute F10 EXIT ESC Exit and Reboot c COPYRIGHT 1998 DIVERSIFIED TECHNOLOGY INCORPORATED Figure A 7 Syste
74. 6 Place your fingers on the top of the I O board at the locations indicated in Figure 6 29 directly over the J11 backplane connector and press down to seat the board into the backplane connector MTM300 Series MPEG Transport Monitor Service Manual 6 81 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Press down on I O boardat these two locations lt _ SCSI Ribbon cable Figure 6 29 Installing the I O circuit board Connect I O board to Controller board The cables between the I O board and the controller board have to be connected in a sequence that permits all the cables to be attached Use the following steps to make the cable connections 1 Plug the ribbon cable from J290 of the I O board to the center 10 pin connector on the controller board as shown in Figure 6 30 2 Plug the ribbon cable from J271 of the I O board to the top 34 pin connector of the controller board iE t 1 0 J260 cable plugs onto I O J271 Cable plugs onto l O J290 Cable plugs o top 40 pin connector jams top 34 pin connector FEE center 10 pin connector Figure 6 30 I O board to controller board interconnections top connectors 6 82 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures 3 P
75. 70 Ee Ded bares ee 073 son eae a Uc 2 24 Figure 2 12 The Tektronix MPEG Transport Monitor program Jule cU 2 25 Figure 2 13 Shutting down the transport monitor 2 26 Figure 2 14 Windows NT shut down windows dialog box 2 27 Figure 2 15 Router application showing two host machines 2 28 Figure 2 16 SNMP Traps to target dialog box 2 29 Figure 2 17 SNMP Traps to target dialog box showing localhost IP parameters 2 ccc cece cece cece cece ween e ener ee hn 2 29 Figure 2 18 Router application 0 ccc cece eee een 2 30 Figure 2 19 IP parameters for network management station 2 31 Figure 2 20 Network management station added 2 32 Figure 2 21 Modified hosts file 0 cece eee e rere eens 2 33 Figure 2 22 The Master client application window 2 35 Figure 2 23 The Expert client application window 2 37 Figure 2 24 The Configuration client application window 2 39 Figure 2 25 Front panel elements eee eese 2 41 Figure 3 1 Mainframe simplified block diagram 3 2 Figure 4 1 Connecting the loop throughs on the back of the transport monitor 2 0 cece cect eect hh hn 4 1 Figure 4 2 Hardware diagnostic tool eeeee 4 2 Figure 4 3 Default self test selections 0 ce eee eeeeee 4 3 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quali
76. 8 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures 3 Disconnect the RS232 cable connector from the backplane circuit board 4 Remove the 15 screws holding the backplane board assembly to the chassis with a T15 screw tip screwdriver see Figure 6 37 for the screw locations 5 Lift the back plane board assembly out of the chassis Ld E Screws 15 Power supply connectors Figure 6 37 Backplane orientation and screw locations MTM300 Series MPEG Transport Monitor Service Manual 6 89 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures 6 90 Reinstall the Backplane Use the following procedure to reinstall the backplane circuit board into the mainframe card bay 1 Place the backplane board assembly into the mainframe chassis See Figure 6 37 for orientation of back plane to chassis Attach backplane board assembly to the chassis with fifteen T15 screws Torque the screws to 8 in Ibs Connect the RS232 cable connector to the backplane circuit board Reinstall the PCI plug in modules using their reinstallation instructions refer to Removing and Replacing P
77. 888 88 SOURCE www artisantg com Removal and Replacement Procedures Removing and Replacing Use the following procedure to remove the interface board the Interface Board Disconnect the speaker wire from the interface board J980 connector see Figure 6 34 2 Disconnect the right side fan wire from the interface board J420 right FAN connector 3 Disconnect the left side fan wire from the interface board J410 left FAN connector 4 Disconnect the disk drive flexible circuit board from the interface board disk drive connector a Release the locking latch on the flexible circuit board connector m Release bar b Pull the flexible circuit board straight out of the connector MTM300 Series MPEG Transport Monitor Service Manual 6 85 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Power supply O Fan Keypad yp Floppy O E O CD Stereo ipe O O LT r A Controller I O Speaker Figure 6 34 Front panel interface circuit board connectors 5 Disconnect the controller I O ribbon cable from the interface board 6 Disconnect the key pad assembly ribbon cabl
78. 9 Boot options settings F7 PCI CONFIG F8 PNP EXCLUSIONS F9 MISC CONFIG MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com A 17 Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 BIOS OPTIONS CONFIGURATION UTILITY F1 SYSTEM SUMMARY BIOS OPTIONS Floppy Seek Enabled F2 SYSTEM SETUP Summary Screen At Boot Disabled Pause on POST Errors Enabled F3 HARD DISK SETUP SETUP Prompt During POST Enabled Large Disk Access Mode DOS F4 BOOT OPTIONS Plug amp Play O S No CONSOLE REDIRECTION F5 BIOS OPTIONS COM Port Addess Disabled Baud Rate 9600 F6 PERIPHERIALS Console Type PC ANSI Flow Control XON XOFF F7 PC CONFIG KEYBOARD OPTIONS Key Click Disabled F8 PNP EXCLUSIONS Auto Repeat Rate 30 sec Auto Repeat Delay 1 2 sec Numlock At Boot Auto F9 MISC CONFIG F10 EXIT F KEY Select Execute 14 Select ENTER Execute ESC Exit and Reboot c COPYRIGHT 1998 DIVERSIFIED TECHNOLOGY INCORPORATED Figure A 10 BIOS Options settings A 18 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 ONBOARD PERIPHERIAL CONFIGURATION
79. 94 CAN CSA C22 2 No Safety Requirements for Electrical Equipment for Measurement 1010 1 Control and Laboratory Use UL3111 1 Standard for Electrical Measuring and Test Equipment IEC61010 1 A2 Safety Requirements for Electrical Equipment for Measurement Control and Laboratory Use Terminals on this product may have different installation overvoltage category designations The installation categories are CAT III Distribution level mains usually permanently connected Equipment at this level is typically in a fixed industrial location CAT II Local level mains wall sockets Equipment at this level includes appliances portable tools and similar products Equipment is usually cord connected CATI Secondary signal level or battery operated circuits of electronic equipment Laser Classification This product contains a CD ROM drive which utilizes a Class 1 laser and complies with EN60825 1 94 as well as with the U S FDA regulations The drive is marked with the laser s classification and the date of manufacture as well as the following information Complies with the DHHS rules 21 CFR Chapter 1 Subchapter J applicable at the date of manufacture 1 12 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com UAR Operating Information Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SO
80. 97 00 071 0597 01 Jul 2000 Oct 2000 1 MANUAL TECH USER MTM300 SERIES TK2548 071 0597 01 071 0597 02 Oct 2000 Dec 2001 1 MANUAL TECH USER MTM300 SERIES TK2548 071 0597 02 071 0597 03 Dec 2001 1 MANUAL TECH USER MTM300 SERIES TK2548 071 0597 03 071 0598 00 Jul 2000 1 MANUAL TECH READ THIS FIRST MTM300 SERIES TK2548 071 0598 00 071 0598 01 Jul 2000 Oct 2000 1 MANUAL TECH READ THIS FIRST MTM300 SERIES TK2548 071 0598 01 071 0598 02 Oct 2000 Dec 2001 1 MANUAL TECH READ THIS FIRST MTM300 SERIES TK2548 071 0598 02 071 0598 03 Dec 2001 1 MANUAL TECH READ THIS FIRST MTM300 SERIES TK2548 071 0598 03 119 5514 01 June 2001 1 SOFTWARE PKG NT V4 0 KIT TK2172 119 5514 01 063 3386 00 July 2001 1 SOFTWARE PKG OPERATING SYSTEM TK2548 063 3386 00 RECOVERY CD MTM300 SERIES 063 3553 00 1 LICENSE CERTIFICATE AUTHENICITY FOR 60128 1 0001039707 MICROSOFT NT 4 0 10 LICENSE PACK MTM300 Series Optional Accessories 071 0601 00 1 MANUAL TECH SERVICE MTM300 SERIES TK2548 071 0601 00 161 0066 09 1 CA ASSY PWR 3 0 75MM SQ 250V 10A 99 2W733 ORDER BY DESCR INCH STR IEC320 RCPT EUROPEAN EUROPEAN OPTION A1 ONLY 161 0066 10 1 CA ASSY PWR 3 0 1MM SQ 250V 10A 2 5 ME TK2541 ORDER BY DESCR TER STR IEC320 RCPT X 13A FUSED UK PLUG 13A FUSE UNIT UNITED KINGDOM OPTION A2 ONLY 161 0066 11 1 CA ASSY PWR 3 1 0MM SQ 250V 10A 2 5 ME 80126 ORDER BY DESCR TER STR IEC320 RCPT AUSTRALIA AUSTRALIA OPTION A3 ONLY 10 14 MTM300 Series MPEG Transport Monitor Service Manual
81. C CONFIG MM 2 c o F10 EXIT ESC Exit and Reboot c COPYRIGHT 1998 DIVERSIFIED TECHNOLOGY INCORPORATED Figure A 12 Onboard peripheral settings alternate A 20 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 PCI CONFIGURATION UTILITY F1 SYSTEM SUMMARY F2 SYSTEM SETUP PCI IRQ Line 1 ENET2 PCI IRQ Line 2 ENET1 PCI IRQ Line 3 F4 BOOT OPTIONS PCI IRQ Line 4 SCSI USB F3 HARD DISK SETUP F5 BIOS OPTIONS Reset Configuration Data Secure Configuration Data F6 PERIPHERIALS F7 PCI CONFIG F8 PNP EXCLUSIONS F9 MISC CONFIG F KEY Select Execute 14 Select ENTER Execute F10 EXIT ESC Return to Main Menu c COPYRIGHT 1998 DIVERSIFIED TECHNOLOGY INCORPORATED Figure A 13 PCI settings MTM300 Series MPEG Transport Monitor Service Manual A 21 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 PNP EXCLUSIONS CONFIGURATION UTILITY F1 SYSTEM SUMMARY UMB BLOCKS C800 CBFF Available F2 SYSTEM SETUP CCO0 CFFF Available F3 HARD DISK SETUP D000 D3FF Available D400 D7FF Available F4 BOOT OPTIONS D800 DBFF Available F5 BIOS OPTIONS DC00 DFFF Available F6 PERIPHERIALS
82. Command Prompt ay Windows NT Explorer Lei Administrative Tools Common Lai NetPlus AutoManage Gg Startup fs Tektronix MPEG Transport Monitor Hardware Diagnostic BA Ir Touch amp Private Syntax Interpreter ReadmeFile AE Router 9 Server Manager EP Uninstall MTM300 Figure 2 12 The Tektronix MPEG Transport Monitor program group Initially the Master Client window is blank To start monitoring an input connect to a Server Manager and configure your workspace m For information about configuring the transport monitor to send traps to a Server Manager see the procedures in Configuring the MTM300 Series MPEG Transport Monitor beginning on page 2 28 of this manual W For procedures on connecting to a Server Manager and configuring a workspace see the Tutorial in the MTM300 Series MPEG Transport Monitor User Manual m Related procedures can also be found in Master Client Reference in the MTM300 Series MPEG Transport Monitor User Manual To exit the Master client use one of the following techniques m Select Exit from the Master menu m Click the Close control button in the Master client title bar MTM300 Series MPEG Transport Monitor Service Manual 2 25 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Shutting Down the MTM300 Series MPEG Transport Monitor There are three ways to shut down the
83. Equipment Emissions comply with FCC Code of Federal Regulations 47 Part 15 Subpart B Class A Limits Table 1 14 Environmental Limits and Use Classification for Safety Certification Compliance Category Temperature operating Altitude maximum operating Equipment Type Safety Class Installation Overvoltage Category Pollution Degree Supply Voltage Range Fuse Rating Current Rating Relative Humidity maximum operating Standards or description 5 C to 440 C 3000 meters Test and measuring Class 1 as defined in IEC 61010 1 Annex H grounded product Overvoltage Category Il as defined in IEC 61010 1 Annex J Pollution Degree 2 as defined in IEC 61010 1 Note Rated for indoor use only 100 VAC to 240 VAC 50 60 Hz single phase Mains fuse is 10 A 250 V Fast Not operator replaceable Refer servicing to qualified service personnel 6 0 Amps maximum 80 for temperatures up to 31 C decreasing linearly to 50 at 40 C Pollution Degree Definition A measure of the contaminates that could occur in the environment around and within a product Typically the internal environment inside a product is considered to be the same as the external environment Products should be used only in the environment for which they are rated Pollution Degree 1 No pollution or only dry nonconductive pollution occurs Products in this category are generally encapsulated hermetically sealed or located in clea
84. Guaranteed 888 88 SOURCE www artisantg com Operating Information NOTE Some of the functions of the Expert and Configuration clients require the use of an external keyboard and mouse Table 2 10 Touch screen techniques Task Highlighting an item Selecting an item Making a menu selection Moving a window Displaying shortcut menus Checking or clearing option boxes Entering values in text boxes Scrolling through a list Scrolling a window Resizing windows Following links in the online help Action Touch the item Touch the menu name and then touch the menu item Touch and drag the title bar of the window without lifting the stylus from the touch screen Touch an icon that has a shortcut menu associated with it for instance a multiplex or service icon and press the Menu button from the keypad Touch the option name or check box Touch the text box until a cursor appears in the text box and then enter values using the keypad Only numeric values and the letters M k m u n and p can be entered from the keypad Touch the scrolling list until a cursor appears in the list and then press the Down Arrow button from the keypad Touch and drag a scroll bar without lifting the stylus from the touch screen Touch and drag the lower right corner of the window to the desired size without lifting the stylus from the touch screen Touch the link text Expanding or collapsing a hiera
85. Guaranteed 888 88 SOURCE www artisantg com Specifications Table 1 5 Rear panel interface characteristics Characteristic Parallel interface port printer port Description Port supports standard Centronics mode Enhanced Parallel Port EPP or Microsoft high speed mode ECP and uses a 25 pin D sub connector Compliant with IEEE P1284 C D2 for bidirectional Parallel Peripheral Interface for Personal Computers draft style 1284 C Pin assignments for compatible mode 1 STROBE 14 AUTOLF 2 DO 15 ERR 3 D1 16 INIT 4 D2 17 SELECTIN 5 D3 18 STROBE 6 D4 19 GND 7 D5 20 GND 8 D6 21 GND 9 D7 22 GND 10 ACK 23 GND 11 BUSY 24 GND 12 PaperEnd 25 GND 13 SELECT Serial interface port 9 pin male D sub connector to support RS232 serial port Compliant to EIA TIA 574 Pin assignments RS232 1 DCD 6 DSR 2 RXD 7 RTS 3 TXD 8 CTS 4 DTR 9 RI 5 GND Pin Assignments RS485 1 RXD 6 CTS 2 RXD 7 RTS 3 TXD 8 CTS 4 TXD 9 RTS 5 GND SVGA Output Port 15 pin female high density D sub SVGA connector Compliant with EIA RS 343A Selectable 640 X 480 VGA 800 X 600 and 1024 X 768 SVGA Pin assignments 1 Red 9 key 2 Green 10 GND 3 Blue 11 NC 4 NC 12 NC 5 GND 13 HSYNC 6 AGND 14 VSYNC 7 AGND 15 NC 8 AGND 1 4 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE
86. I O board as needed for your application A mouse is part of Option VK Occasional cleaning of a mouse interior is necessary to remove accumulated lint which hampers smooth ball movement Use the following procedure to clean the inside of the ball cavity if the mouse is damaged replace it 1 Unplug the mouse from the mainframe 2 Turn over the mouse and loosen the ball retaining ring by inserting your fingers into the slots and turn in the direction indicated by the arrows counterclockwise approximately 45 degrees MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance 3 Turn the mouse right side up cupping the bottom of the mouse in your hand and gently tap until the retaining ring and ball drop into your hand 4 Clean all lint and loose debris from the ball cavity with either clean dry low velocity air or with a clean soft brush Next clean any remaining foreign material from the ball cavity with a soft clean cloth Do not use hydrocarbon or chemical based cleaning solutions inside the ball cavity 5 Replace the mouse ball and retaining ring Rotate the retaining ring clockwise opposite direction to the arrows until the ring locks into place 6 Reconnect the mouse to the mouse connector on the left side of the mainframe Optional SVGA Monitor Clean the monitor CRT using a soft cloth dampened w
87. M drive 2 Select Start Run and type D ServicePack5 sp51386 exe and then click OK 3 Reboot the system when the installation is completed MTM300 Series MPEG Transport Monitor Service Manual A 27 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 Installing Additional In this part you will install additional drivers and applications to the hard disk Applications Part 2 Installing the Relay Board Driver In this section you will install the CyberRe search Relay board driver 1 Insert the CD labeled MTM300 Installation software into the CD ROM drive 2 Select Start Run and type D Drivers TouchScreen tnsetup exe and then click OK Installing the Ethernet Board Driver In this section you will install the Intel EtherExpress PRO 100B PCI Adapter board driver 1 Copy the D drivers Ethernet directory to C Temp Open My Computer then Control Panel and finally Network Select the Adapter tab and click the button labeled Update Specify the C Temp Ethernet directory for the driver location Uv e oL M After the driver is installed reboot the system Installing the Touchscreen Driver In this section you will install the Touch Base SC3 Touch Screen driver Instrument with LCD only 1 Insert the CD labeled MTM300 Installation software into the CD ROM drive 2 From the Start me
88. MTM300 Series applications To restore the content of the transport monitor hard drive which includes the Microsoft Windows NT 4 0 operating system Windows NT Service Pack 6a and the MTM300 Series MPEG Transport Monitor applications perform the following steps NOTE This procedure will be effective only if the hard drive is still functional If the transport monitor does not boot after you perform this procedure contact a Tektronix Inc representative for assistance 1 Install the MTM300 Series MPEG Transport Monitor Operating System Recovery CD in the CD ROM drive of the transport monitor and then boot the transport monitor NOTE If the transport monitor does not boot from the CD ROM drive verify that the boot order is properly set Refer to Restoring the Boot Order on page 6 30 If the transport monitor still does not boot from the CD ROM drive contact a Tektronix Inc representative for assistance 2 After you read the displayed instructions enter RESTSYS at the DOS prompt and press the Enter key to run the RESTSYS BAT file 3 Read the PowerQuest R EasyRestore TM End User License Agreement You can press any key to continue reading through the software license 4 After you finish reading the license agreement click Continue to start the software recovery process or click Cancel to exit the recovery program 5 A Warning dialog appears to warn you that continuing the recovery process will destroy a
89. MachineName MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Hosts Notepad D x File Edit Search Help Copyright c 1993 1995 Microsoft Corp This is a sample HOSTS file used by Microsoft TCP IP for Windows NT This file contains the mappings of IP addresses to host names Each entry should be kept on an individual line The IP address should be placed in the first column followed by the corresponding host name The IP address and the hast name should be separated by at least one space Additionally comments such as these may be inserted on individual lines or following the machine name denoted by a it symbol For example 102 54 94 97 rhino acme com source server 38 25 63 18 x acme con x client host 127 8 8 1 localhost 128 181 99 193 JRH28 128 181 39 88 oxfordi Figure 2 21 Modified Hosts file You can obtain the IP addresses and host machine names either from the Network and TCP IP properties dialog boxes on the host machines or from your network administrator Include at least one space between the IP address and the host name 4 Save the Hosts file and exit Notepad 5 Use the Router application and the procedure described in Sending Traps to the Local Server Manager beginning on page 2 28 to add the host machine names of the computers receiving the traps
90. Most of this information is supplied as is with no warranty as to its fitness written or implied The best source of network troubleshooting help is your network administrator W Cisco Systems Inc http www cisco com This site is particularly useful for networks that use Cisco devices This URL was valid as of February 2002 m Dulaney E Lawrence S Scrimger R Tilke A White J Williams R Wolford K MCSE Training Guide TCP IP Indianapolis IN New Riders 1998 This is a training guide for Microsoft Certified Systems Engineer certifica tion and covers TCP IP and network troubleshooting m Taylor E Network Troubleshooting Handbook New York NY McGraw Hill 1999 MTM300 Series MPEG Transport Monitor Service Manual 6 25 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance 6 26 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com NNNM ee Software Repair and Installation NOTE The instructions in this section apply only to MTM300 Series software versions 1 2 and above Instructions for MTM300 Series software version 1 0 are provided in Appendix A of this manual There are six parts to this section Software Repair Strategy Software Repair Strategy Restoring System Settings Restoring Device Drivers Restoring the Operating S
91. Operating Information 0 cece cece cece ee ee eee n ees MTM300 Series MPEG Transport Monitor 2 0 0 eee eee eee eee Server Manager socigc cece adv garded gt t ee Gel oa ver sides E d ridet npe Analysis Servers iioii cse bee o4 Gadel dee ae Gane ERR eee Master Cent 1222 dated ance Diets eae dei ie E Expert Client 24cucdatd as tiene rei 64 dead Gea tad we Configuration Client 2 0 2 eee cece cece een eens SNMP Capabilities 2 0 0 eee eee eee ee MTM300 Series MPEG Transport Monitor Installation Options ACCOSSOFIOS 13 52 05 2505 55 y rd ache tor etel eei a eh ipa ei a E e aaa Su E Standard Accessories 0 eee eee eee eee nent n eee Optional ACCESSOTIES ea serrar cio eeu eee eee ere reet ee yet ees Installing the MTM300 Series MPEG Transport Monitor Hardware Installation 0 eee cece eee een eee Electrical Installation 00 eee cece eee eee een eee Networking i e sheer ER o e e eo arb eeca E NE Yer e PER Network Requirements cesses Physical Requirements sisierrissirertisetie tiisa ee Minimum Network Requirements eene Network Installation esee Setting TCP IP Parameters esses nen SNMP Network Management 0 0 0 cece nen Logging On to the MTM300 Series MPEG Transport Monitor Login Passwords i or re RI ree eee ete ees Starting and Exiting the Master Client Application
92. Option VK External keyboard monitor and mouse MTM300 Series MPEG Transport Monitor Service Manual 7 1 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Options 7 2 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com A Replaceable Electrical Parts Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com rtisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com EET t ee Replaceable Electrical Parts The replaceable electrical parts are the replaceable plugin modules and the circuit board assemblies Those parts along with the interconnection cables replaceable hardware and the accessories are indexed in the mechanical parts exploded view illustrations The part numbers are listed in the Replaceable Parts list in Section 10 of this manual MTM300 Series MPEG Transport Monitor Service Manual 8 1 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Replaceable Electrical Parts 8 2 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com m Diagrams Artisan Technology Group Quality Instrumentation Guaranteed
93. RAPH RD PO BOX 750 1880 SW MERLO DRIVE 5720 C NE 121ST AVE STE 110 7025 WEST MARCIA RD 14150 SW KARL BRAUN DR PO BOX 500 ATTN ALICIA SANFORD 516 18TH AVE 25 BUSINESS PARK DRIVE 7 15 14 ROPPONGI MINATO KU 3501 PORTLAND RD NE 10300 SW NIMBUS AVE BLDG P SUITE B 9500 SW NIMBUS AVE BLDG E 4800 COLISEUM WAY 8 F MAPPIN HOUSE 98 TEXACO RD 1111 NW 5TH PLACE 14181 SW MILLIKAN WAY C O TEMCO NW 1336 SE 51ST STREET 27929 SW 95TH SUITE 101 ARROW RICHEY VALUE ADDED 3601 SW MURRY BLVD SUITE 60 19400 SW TETON AVE SOUTH 6001 THOMAS MALLEN RD MTM300 Series MPEG Transport Monitor Service Manual City state zip code HARRISBURG PA 17105 3608 VANCOUVER WA 98661 WESTFIELD PA 16950 PORTLAND OR 97214 4657 HILLSBORO OR 97124 6474 CAMDEN NJ 08103 CHICAGO IL 60609 PORTLAND OR 97217 FREMONT CA 94555 MONTEBELLO CA 90640 6537 BEAVERTON OR 97006 VANCOUVER WA 98682 MILWAUKEE WI 53223 BEAVERTON OR 97077 0001 ROCKFORD IL 611045181 BRANFORD CT 06405 TOKYO JAPAN SALEM OR 97303 PORTLAND OR 97223 BEAVERTON OR 97008 7163 OAKLAND CA 94601 TSUEN WAN N T HONG KONG CN CANBY OR 97013 BEAVERTON OR 97005 HILLSBORO OR 97123 WILSONVILLE OR 97070 BEAVERTON OR 97005 TUALATIN OR 97062 SPOKANE WA 99204 10 3 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Replaceable Mechanical Parts List Replaceable parts list
94. RE ANALOG RESISTIVE FOR 10 4 INCH DISPLAY DYNACLEAR 8 26 407 4515 01 1 BRACKET HARD DRIVE MTG 0 050THK AL ALLOY 5052 H32 27 211 0895 00 2 SCREW MACH M2 6 X 0 45 X 8MM PHILLIPS 0KBO1 211 0895 00 PNH ZINC YELLOW 28 671 4952 00 1 CIRCUIT BD ASSY INTERFACE TESTED 80009 671 4952 00 389 2955 00 WIRED 29 119 5695 00 2 FAN DC TUBEAXIAL 12 V 3 24W 2300 RPM 83 58500 FBA12G92M9A CFM 119MM X 38MM 35 DBA W 2 PIN CONNEC TOR SAFETY CONTROLLED 30 407 4700 00 1 BRACKET ASSY FAN MOUNTING TK1943 407 4700 00 MTM300 Series MPEG Transport Monitor Service Manual 10 7 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com 3 Y S A IW y Sb LEE 07 Lese E AM lt Sinn NI o VA N D o r JN NN V x ye WV v EN Ir V 4 JA INN X V d Li 4 y la o _ o TM pe Ne b f QN 7 Z jen v 1 N c y F AIN 1 5 A WN P LZ I N 9 v Replaceable Mechanical Parts List Figure 10 2 Front panel parts Backplane board and disk drives MTM300 Series MPEG Transport Monitor Service Manual 10 8 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Replaceable Mechanical Parts List Replaceable parts list Fig amp index number 10 3 1 10 11 12 13 14 15 16 Tektronix part
95. SSY 80009 650 3760 01 14 441 2180 00 1 CHASSIS ASSY AL ETCH amp CHROMATE TK1943 441 2180 00 15 174 3795 00 1 CABLE ASSY SP SPEAKER CPD 30 26AWG 10 0L 060D9 174 3795 00 1X2 0 1 CTR RCPT FEMALE LATCHING PLZ MTE 10 4 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Replaceable Mechanical Parts List Figure 10 1 Modules 10 5 MTM300 Series MPEG Transport Monitor Service Manual Guaranteed 888 88 SOURCE www artisantg com Artisan Technology Group Quality Instrumentation Replaceable Mechanical Parts List Replaceable parts list Fig amp index Tektronix Serial no Serial no number partnumber effective discontd Qty Name amp description Mfr code Mfr part number 10 2 1 211 0722 00 122 SCREW MACHINE 6 32 X 0 250 PNH STL CDPL 0KB01 ORDER BY T 15 TORX DR DESCRIPTION 2 671 4778 00 B030251 1 CIRCUIT BD ASSY PICMG BACKPLANE 80009 671 4778 00 679 4778 00 TESTED 389 2828 00 WIRED 671 4778 01 B030252 1 CIRCUIT BD ASSY PICMG BACKPLANE 80009 671 4778 01 679 4778 00 TESTED 389 2828 00 WIRED 3 131 0890 01 4 CONN HARDWARE DSUB JACK SCREW 4 40 X 00779 205818 2 0 312 L HEX HD STL CD PL W O WASHERS amp NUT 4 211 0721 00 2 SCREW MACHINE 6 32 X 0 375 PNH STL CDPL 0KB01 ORDER BY T 15 TORX DR DESCRIPTION 5 174 3761 00 1 CA ASSY SP RIBBON RS232 DC 9 3 5 L END TO 060D9 174 3761 0
96. Test 2 and Rennes in spite of having an incorrect subnet mask TVTest 1 cannot communicate with Carnac because according to the subnet mask on TVTest 1 Carnac and TVTest 1 are logically on the same network Consequently messages sent from TV Test 1 to Carnac are never routed Because these two devices do not share a medium TVTest_1 will never find the correct address for the network card on Carnac and will not be able to reach Carnac IP address 128 181 96 201 Subnet mask 255 255 255 0 Transport monitor Jo Carnac Transport monitor Transport monitor Transport monitor Rennes TVTest 2 TVTest 1 IP address 128 181 99 82 IP address 128 181 99 72 IP address 128 181 99 62 Subnet mask 255 255 255 0 Subnet mask 255 255 255 0 Subnet mask 255 255 0 0 Figure 6 2 Incorrect subnet mask MTM300 Series MPEG Transport Monitor Service Manual 6 11 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Incorrect default gateway IP address The default gateway you have specified in the TCP IP Properties dialog box is the device that knows about your subnetwork and others on your network When you send messages for instance traps from your transport monitor to a device on another subnet the default gateway is able to route the message to the appropriate subnet If the IP address specified in the TCP IP Properties dialog box is incorrect as shown in Fig
97. URCE www artisantg com rtisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com i rr T v t c enscuuH 5 vtL LI LLALLLIZJ Operating Information MTM300 Series MPEG Transport Monitor The Tektronix MTM300 Series MPEG Transport Monitor is a rack mounted MPEG 2 protocol monitor used to monitor single and multiple program transport streams in MPEG 2 DVB and ATSC environments The transport monitor depicted in Figure 2 1 includes the optional user interface keypad and touchscreen Tektronix MTM300 Series MPEG Monitor CG 3 Figure 2 1 The MTM300 Series MPEG Transport Monitor See the MPEG 2 DVB and ATSC standards for detailed information about the syntax and semantics of each system Each monitor can analyze up to eight transport stream inputs simultaneously and accepts inputs in the following electrical formats m ASI M2S the monitor automatically detects the format m SMPTE 310M MTM300 Series MPEG Transport Monitor Service Manual 2 1 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Server Manager Analysis Servers The transport monitor allows you to output alarm signals using a 25 pin serial interface Each
98. UTILITY F1 SYSTEM SUMMARY ONBOARD PERIPHERAL CONTROL Floppy Controller Enabled F2 SYSTEM SETUP PCI IDE Controller Enabled PCI USB Controller Enabled F3 HARD DISK SETUP PCI SCSI Controller Enabled PCI Ethernet Controller 1 Enabled PCI Ethernet Controller 2 Disabled F4 BOOT OPTIONS PCI VGA Controller Enabled VGA Boot Display Simultaneous F5 BIOS OPTIONS F6 PERIPHERIALS I O PORTS CONTROL Serial Port 1 Auto F7 PCI CONFIG Serial Port 2 Disable Parallel Port Auto F8 PNP EXCLUSIONS Mode Output Only F9 MISC CONFIG F10 EXIT ESC Exit and Reboot c COPYRIGHT 1998 DIVERSIFIED TECHNOLOGY INCORPORATED Figure A 11 Onboard peripheral settings MTM300 Series MPEG Transport Monitor Service Manual A 19 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 ONBOARD PERIPHERIAL CONFIGURATION UTILITY F1 SYSTEM SUMMARY ONBOARD PERIPHERAL CONTROL Floppy Controller Enabled F2 SYSTEM SETUP PCI IDE Controller Enabled PCI USB Controller Enabled F3 HARD DISK SETUP PCI SCSI Controller Enabled Lei caom des ad E Enabled ernet Controller 2 Disabled F4 BOOT OPTIONS PCI VGA Controller Enabled VGA Boot Display CRT F5 BIOS OPTIONS F6 PERIPHERIALS I O PORTS CONTROL Serial Port 1 Auto F7 PCI CONFIG Serial Port 2 Disabled Parallel Port Auto F8 PNP EXCLUSIONS Mode Output Only F9 MIS
99. acing the route of TCP IP packets Sometimes it is helpful to know how far your packets made it on the way to a destination machine and which devices the packets pass through on the way The utility that provides this functionality is tracert exe Tracert can also indicate a congested point in the network To run tracert use the following procedure 1 2 Select Run from the Start menu The Run dialog box appears Type one of the following into the Run text box tracert machineName tracert IPaddress In the examples machineName and IPaddress represent the host machine name and IP address respectively of the networked device you are trying to reach Click OK A DOS window appears see Figure 6 5 indicating the progress of your packets The far right column indicates the IP address of the nodes on the network that successfully pass your tracert packets This information indicates the last good node on the path to the destination device Ma C AWINNT4S ystem32 tracert exe Tracing route to ibm com 264 146 86 979 over a maximum of 38 hops 1 2 3 4 5 6 7 8 9 18 11 12 13 14 15 16 lt 16 ms lt 10 s Ps39aV186 ens tek com 128 181 240 2 lt 10 ri a ens tek com 128 181 1 2 lt i r 3a ens tek com 192 65 3 61 lt i ms s rs6Ja ens tek com 134 62 1 3 Request timed out Request timed out Request timed out Request timed out Request timed out Request timed out Request timed out Request timed o
100. al Safety Summary To Avoid Fire or Personal Injury Review the following safety precautions to avoid injury and prevent damage to this product or any products connected to it To avoid potential hazards use this product only as specified Only qualified personnel should perform service procedures Use Proper Power Cord Use only the power cord specified for this product and certified for the country of use Ground the Product This product is indirectly grounded through the grounding conductor of the mainframe power cord To avoid electric shock the grounding conductor must be connected to earth ground Before making connections to the input or output terminals of the product ensure that the product is properly grounded Observe All Terminal Ratings To avoid fire or shock hazard observe all ratings and markings on the product Consult the product manual for further ratings information before making connections to the product Do Not Operate Without Covers Do not operate this product with covers or panels removed Use Proper Fuse Use only the fuse type and rating specified for this product Avoid Exposed Circuitry Do not touch exposed connections and components when power is present Do Not Operate With Suspected Failures If you suspect there is damage to this product have it inspected by qualified service personnel Do Not Operate in Wet Damp Conditions Do Not Operate in an Explosive Atmosphere Keep Product Surfaces C
101. al error disappearance toolbar E FUN TV 3817 1 Ero detected Priority 2 3 Timing PCR interval error fiw MOSQUETEIROS Error disappearen Priority 2 3 Timing PCR interval error disappearance B Other 841 0 Error detected Priority 2 3 Timing PCR interval error mg Intemal 0 o Error disappearen Priority 2 3 Timing PCR interval eror disappearance Error detected Priority 2 3 Timing PCR interval error bcn i Hellion adi For Help press F1 Buffel ling 0 RATE 18 015 Mb s PR1 PR2 PR3 5 TEI UNPO Hierarchic panel of Messages panel of the Report view the Report view Figure 2 23 The Expert client application window Note the following characteristics of the Expert client window in Figure 2 23 m The Hierarchic view shows the structure of the transport stream you are monitoring The hierarchy shown is based on the transport stream elements For instance since the Program Map Table PMT and the program elements the PMT references are referenced by the Program Allocation Table PAT the PMT icons are shown subordinate to the PAT icon m The Address bar shows that the Expert client is connected to the Analysis Server analyzing input 1B on jam20 MTM300 Series MPEG Transport Monitor Service Manual 2 37 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information 2 38 m The Client area is displaying the Program Allocation panel which is one of
102. alysis Server directly m The Configuration client sets the monitoring and analysis parameters for each Analysis Server process operating on the inputs to the transport monitor MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Master Client The Master client provides an intuitive interface for monitoring the status of transport stream inputs Of the three MTM300 Series applications the Master client is the one you will use most often The Master client characteristics are shown in the following list m The Bouquet panel displays icons for the bouquets groups of inputs that you have defined for the workspace m The Multiplex panel displays icons for the inputs that you have defined for a bouquet if enabled m The Services panel displays icons for the services also called programs encoded in the transport stream m The Details panel displays icons indicating the type status and severity of errors on a transport stream or service Both the Expert and Configuration clients can be started from the Master client Expert Client The Expert client analyzes a single stream in greater detail You will use the Expert client to help troubleshoot errors in your digital transmission system The Expert client displays the results of only one Analysis Server input at a time The Expert client chara
103. ansport monitors m HP Openview Network Node Manager plug in A Master client plug in and required program files for HP Openview Network Node Manager environment is installed MTM300 Series MPEG Transport Monitor Service Manual 2 5 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Accessories 2 6 The tables in this section list the standard and optional accessories available for the MTM300 Series transport monitor and software Options Table 2 1 lists the options available when you purchase the MTM300 Series MPEG Transport Monitor Table 2 1 MTM300 Series transport monitor options Option MTM300 MTM3012 Option AS Option SS Option LC Option VK 1 2 Description Transport monitor with one analysis board Transport monitor with two analysis boards A two input ASI M2S I O daughter board A two input SSI SMPTE310M I O daughter board LCD display touchscreen keypad keyboard and mouse External keyboard monitor and mouse You must order one of the following Option AS or Option SS You must order two of the following any combination Option AS or Option SS Table 2 2 lists the options as they were nomenclated for MTM300 Series MPEG Transport Monitors prior to July 2001 Table 2 2 Previous option nomenclature Option MTM300 Description Transport monitor with one analysis board MTM301 Transport monitor wit
104. ard connectors 6 86 Figure 6 35 Screw locations for the interface circuit board 6 87 Figure 6 36 Cut away view showing wire routing of fan and speaker wires 2 ccc eee ec eee cece e ehh hh hn n 6 88 Figure 6 37 Backplane orientation and screw locations 6 89 Figure 6 38 Repackaging the transport monitor 6 92 Figure 6 39 Placement of bottom spacer pad in inner shipping WOK creme 6 93 Figure 10 1 Modules ccc cece cece cece cee n nnn 10 5 Figure 10 2 Front panel parts Backplane board and disk dEIVeS odii hai Sees heii YR UR OR Rc V aca es 10 8 Figure 10 3 Cables 0c ccc cece eer rra hh rm RE 10 11 Figure 10 4 Cabinet parts and accessories Lese 10 13 Figure A 1 Software protection key eee A 6 Figure A 2 Check free disk space eee A 7 Figure A 3 Setup type dialog box 0 eee A 8 Figure A 4 Interim reboot message 0ceeeeeeeeeees A 9 Figure A 5 Auto logon 2 0 0 0 ccc ccc cece eee eee ee nnn A 10 Figure A 6 System summary eene nnne A 14 Figure A 7 System setup settings eee A 15 Figure A 8 Primary hard drive settings e A 16 Figure A 9 Boot options settings eee A 17 Figure A 10 BIOS Options settings cece renee A 18 Figure A 11 Onboard peripheral settings Leere A 19 Figure A 12 Onboard peripheral settings alternate
105. assembly as follows Circuit Board Cover a Ls 1 Remove the front panel bezel trim ring see Removing the Bezel Trim Ring on page 6 62 for the removal procedure 2 Remove the six screws attaching the front panel circuit board cover to the chassis There are two screws at the top two at the bottom and two at the left side of the assembly see Figure 6 20 3 Pull the cover assembly away from the chassis MTM300 Series MPEG Transport Monitor Service Manual 6 67 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Front panel Figure 6 20 Front panel circuit board cover removal Reinstalling the Front Make sure all of the cables to the interface assembly are properly connected Panel Interface Circuit before replacing the interface circuit board cover assembly After that use the Board Cover following procedure to replace the cover assembly 1 Carefully slide the cover assembly into the chassis to align it with the mounting screw holes 2 Install the six attaching screws two on the top two on the side and two on the bottom of the chassis Torque to 8 in Ibs 6 68 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Rep
106. ble Parts list at the end of this manual Table 7 1 lists the options that are available when you purchase the MTM300 Series MPEG Transport Monitor Table 7 2 lists the options as they were nomenclated for MTM300 Series MPEG Transport Monitors prior to July 2001 Table 7 1 Current MTM300 Series transport monitor options Option Description MTM300 Transport monitor with one analysis board MTM3012 Transport monitor with two analysis boards Option AS A two input ASI M2S I O daughter board Option SS A two input SSI SMPTE310M I O daughter board Option LC LCD display touchscreen keypad keyboard and mouse Option VK External keyboard monitor and mouse 1 You must order one of the following Option AS or Option SS You must order two of the following any combination Option AS or Option SS Table 7 2 Previous option nomenclature Option Description MTM300 Transport monitor with one analysis board MTM301 Transport monitor with two analysis boards Option 1A A two input ASI M2S I O daughter board Option 18 A two input SMPTE310M I O daughter board Option 2A Two two input ASI M2S I O daughter boards four input channels total Option 2S Two two input SMPTE310M I O daughter boards four input channels total Option AS One two input ASI I O daughter board and one two input SMPTE310 I O daughter board four input channels total Option LC LCD display touchscreen keypad keyboard and mouse
107. ce installed m Parallel port Remote Monitoring Desktop m Windows NT 4 0 with Service Pack 6 installed m 150 MB free disk space m 200 MHz Pentium processor Wm 64 MB RAM m Ethernet network adapter card 10BASE T minimum HP OpenView Network Node Manager m Windows NT 4 0 with Service Pack 6 installed m 150 MB free disk space m HP OpenView Network Node Manager version 5 02 or later installed m Minimum requirements for HP OpenView Network Node Manager MTM300 Series MPEG Transport Monitor Service Manual 6 53 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Installing the MTM300 Series Software A 6 54 This section describes how to install the MTM300 Series software into the environments listed in Minimum Software Installation Requirements on page 6 53 The procedure is basically the same for each installation type Variations are discussed in the installation procedure CAUTION Uninstall the MTM300 Series applications before you reinstall them If you just reinstalled the operating system you do not need to uninstall the MTM300 Series applications they are removed during the operating system reinstallation process Uninstalling existing MTM300 Series application files If you are reinstalling the MTM300 Series software uninstall the current software using the following procedure 1 Exit all open applications
108. ckup tool Create Repair Disk Exit Help 3 Click Update Repair Info to save your current configuration A message appears to remind you that earlier repair information is overwritten Click Yes to continue 4 When the process is complete a message appears to ask if you wish to create an Emergency Repair Disk Click Yes You are then prompted to insert a diskette into drive A Repair Disk Utility x b Label a floppy disk Emergency Repair Disk and insert it into drive A Select OK when the ej disk is in the drive Warming All data in the floppy disk will be erased 5 Insert a 3 5 inch disk in drive A and click OK Rdisk formats the disk and copies the configuration files onto it 6 When the operation is complete click Exit in the Repair Disk Utility dialog box Remove the disk from drive A and keep it in a safe place A 2 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 Using the Emergency Always refer to the Windows NT documentation if you need more information Repair Disk Verify that you have a source of setup information available the Win dows NT back up software package e Ux gU d Insert the Windows NT Setup disk Restart the Test System When the Windows NT Setup Screen appears press R repair When p
109. cse tek com 128 181 39 88 Figure 6 6 Command prompt with nslookup results MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Troubleshooting Each potential problem in this section begins with a problem statement one or Transport Monitors more possible reasons for problem and one or more potential solutions for each reason If the solutions do not solve the problems you are experiencing call your network administrator Problem When I connect to the Master client on my local transport monitor and open the Workspace dialog box I do not see any inputs Reason The local machine name and IP address is not included as one of the machines receiving traps Solution The localhost machine name and IP address 127 0 0 1 are already configured to receive traps Ping localhost using the procedure described in Pinging a host machine on page 6 14 If you are unable to ping localhost reinstall the Microsoft TCP IP software See your network administrator If you can ping localhost check to ensure that localhost is one of the names in the List of Machines receiving traps in the Router application window See Sending Traps to the Local Server Manager on page 2 28 If you can ping localhost and localhost shows in the Router application add the network name of your transport monitor to the list of machines receiving
110. cteristics are as follows m Graphical displays Show the structure hierarchy of the input transport stream Display characteristics of each component of the input stream such as PID and type allocation section rate analyses and timing analyses m Report views Indicate the types of errors recorded by the Analysis Server and the characteristics of the input stream W Error views Show specific errors recorded for the various components of the transport stream such as PMT section rate errors and ETR290 errors MTM300 Series MPEG Transport Monitor Service Manual 2 3 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Configuration Client SNMP Capabilities 2 4 The Configuration client allows you to specify which transport stream parame ters are monitored and how errors in your system are reported The Configuration client allows you to perform the following tasks m Specify the standard to which you test an input MPEG 2 DVB or ATSC W Set remove or modify the probes that test transport streams for valid syntax and semantics and rates m Specify the way in which errors are reported in both the Expert and Master clients You can configure each probe to report an error as Critical Major Minor Warning or as information only m Stop and restart an Analysis Servers running on a transport monitor W Set passwords on specific inputs that prev
111. d 888 88 SOURCE www artisantg com Specifications Environmental Characteristics Table 1 11 Environmental characteristics Characteristic Cooling airflow Required Clearance Use Rating Atmospherics Temperature Operating Non operating Humidity Operating Non operating Altitude Operating Non Operating Table 1 12 Dynamics Characteristic Random Vibration Operating Description Intake is from the front and sides of the instrument Exhaust is to the bottom and rear of the instrument 2 in 50 mm air space adjacent to the bottom of the instrument is required Rated for indoor use only 5 C to 40 C 30 C hr max gradient non condensing derated 1 C per 1 000 ft above 5 000 ft altitude 20 C to 60 C 30 C hr max gradient without disk media installed in disk drives 20 to 80 relative humidity non condensing Max wet bulb temperature 29 C derates relative humidity to 22 at 50 C 8 to 80 relative humidity non condensing Max wet bulb temperature 40 C derates relative humidity to 55 at 50 C Up to 10 000 ft 3 040 m derated 1 C per 1 000 ft above 5 000 ft altitude Up to 40 000 ft 12 190 m Description 0 27 gays total from 5 to 500 Hz 10 minutes each axis 3 axes 30 minutes total Non Operating 0 97 gays total from 5 to 200 Hz 10 minutes each axis 3 axes 30 minutes total Functional Shock Non operating Half sine 30 g s 11ms
112. d makes two pads for inner shipping box 004 4925 01 See Figure 6 39 Accessory tray 004 4851 00 Not shown Accessory tray 004 4852 01 Not shown Protective bag 006 8164 00 Not shown Note The keyboard mouse and manual boxes do not need to be returned with the transport monitor for servicing Figure 6 38 Repackaging the transport monitor 6 92 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Repackaging Instructions When the transport monitor is shipped it is important to provide it with the maximum protection Figure 6 38 shows how to repackage the transport monitor for shipment As the figure notes it is not necessary to have the accessories received with the transport monitor in the package for reshipment to repair If you are shipping to another site for reinstallation the accessories are packed last in accessory trays at the top of the box The inner shipping box pads and protective bag provide the necessary protection to allow the shipping materials of the outer shipping box to correctly support the product for shipment Pack the inner shipping box as follows l Start by placing one of the spacer pads in the bottom of the inner box Position the side of the pad with the smaller square holes against the side of the box as shown in Figure 6 39 2 Place the protec
113. default gateway trace the packets sent to the DNS server using the procedure described in Tracing the route of TCP IP packets on page 6 15 Use the IP address of the first DNS server listed on DNS tab of the TCP IP Properties dialog box Note the last good node in the network to your DNS server and call your network administrator If you cannot reach your default gateway the default gateway may be down or you may need to double check your subnet mask See Incorrect subnet mask on page 6 11 for one possible subnet mask solution or call your network administrator Reason 6 The transport monitor or network management station to which you are trying to connect may be behind a firewall Solution Ping the the IP address of the of the host machine transport monitor or network management station If you can reach the host machine but still cannot connect to the Server Manager running on the remote host machine call your network administrator and make sure that your local host machine is included within the firewall of the remote host machine s MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Troubleshooting Network Fach potential problem in this section begins with a problem statement one or Management Stations more possible reasons for problem and one or more potential solutions for each reason If the solutio
114. dio Frequency Immunity Performance Criterion A IEC 61000 4 11 Voltage Short Interruption Immunity AC Power Port Performance Criterion C IEC 61000 4 11 Voltage Dips Immunity AC Power Port Performance Criterion B and C EN55103 2 Radiated Magnetic Field Immunity Annex A Rack mount Performance Criterion A Performance Criterion A The apparatus will continue to operate as intended in the presence of the disturbing phenomena Performance Criterion B The apparatus will continue to operate as intended after the disturbing phenomena is removed There will be no change of operating state or stored data Performance Criterion C Normal function of apparatus is automatically restored when the disturbing phenomena is removed or can be restored by operation of the controls Apparatus may self reboot 1 Class A 1 10 When equipped with Option VK the external monitor may degrade the system radiated emissions performance to MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Specifications Table 1 13 Electromagnetic Compatibility cont Category Australia Declaration of Conformity USA FCC Compliance Standards or description EMC Framework with compliance demonstrated using the following standard AS NZS 2064 Australian EMC Emissions Standard for Industrial Scientific and Medical
115. duration 3 drops each of the six sides 18 shocks total no media in floppy disk or CD drive MTM300 Series MPEG Transport Monitor Service Manual 1 9 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Specifications Certification and Compliances Table 1 13 Electromagnetic Compatibility Category EC Declaration of Conformity EMC Standards or description Compliance was demonstrated per EN55103 1 2 Product Family Standard for Audio Video Audio Video and Entertainment Lighting Control Apparatus for Professional Use Environment Class E2 rack mount application using the following specifications Emissions EN 55022 Class B Radiated and Conducted Emissions EN 61000 3 2 A 14 Harmonic Currents Conducted Emissions AC Power Port EN 55103 1 Radiated Magnetic Field Emissions Annex A rack mount Inrush Currents Conducted Emissions AC Power Port Annex B Signal and Control Ports Conducted Emissions Annex E Peak Inrush Currents MTM300 main unit 36 A peak at 240 VAC 50 HZ 15 A peak at 100 VAC 50 Hz Immunity IEC 61000 4 2 Electrostatic Discharge Immunity Performance Criterion B IEC 61000 4 3 RF Electromagnetic Field Immunity Performance Criterion A IEC 61000 4 4 Electrical Fast Transient Burst Immunity Performance Criterion B IEC 61000 4 5 Electrical Slow Transient Surge Immunity Performance Criterion B IEC 61000 4 6 Conducted Ra
116. e 2 17 Set IP Address tab parameters NOTE Incorrect values for any one of these parameters can make your transport monitor behave unpredictably over a network See IP Parameters beginning on page 6 10 for more information about these values 4 Setthe IP Address tab parameters as follows see Figure 2 5 a Select the Intel EtherExpress Pro Adapter it should be the only option available for transport monitors b Select Specify an IP Address Microsoft TCP IP Properties HE IP Address DNS WINS Address Routing An IP address can be automatically assigned to this network card by a DHCP server f your network does not have a DHCP server ask your network administrator for an address and then type it in the space below Adapter 1 Intel EtherExpress PRO Adapte Obtain an IP address from a DHCP server Specify an IP address IP Address 128 181 99 193 Subnet Mask 255 255 O Default Gateway 128 181 98 1 Advanced Cancel Figure 2 5 IP tab parameters c Enter the IP address for your transport monitor If not already specified obtain the IP address from your network administrator IP addresses must be unique MTM300 Series MPEG Transport Monitor Service Manual 2 17 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information d If necessary enter the subnet mask value and defau
117. e ce pasa tie oret ert em ale tebe aa Install Miscellaneous NT Services and Protocols 04 Installing Additional Applications Part 1 0 eee eee Install NT Service Pack 0 2 eee eee eee tee eee t Installing Additional Applications Part 2 0 c eee eee eee Miscellaneous Setup 0 ee cece eee eee Cleanup and Shutdown 0 0 cece eee eee MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com A 12 A 13 A 14 A 25 A 25 A 26 A 26 A 27 A 28 A 29 A 30 Table of Contents List of Figures vi Figure 2 1 The MTM300 Series MPEG Transport Monitor 2 1 Figure 2 2 MTM300 Series transport monitor rear panel connecfor 6 cece cece cece cece cece cece teen n 2 10 Figure 2 3 Side panel keyboard and monitor connections 2 12 Figure 2 4 Network dialog box showing TCP IP protocol item 2 16 Figure 2 5 IP tab parameters 0 ccc cece eee eee eenee 2 17 Figure 2 6 DNS tab parameters 0c cece cece ee eevee 2 19 Figure 2 7 Router application window eee 2 21 Figure 2 8 IP parameters for network management station 2 22 Figure 2 9 Management station added 2 22 Figure 2 10 On Stby switch eee 2 23 Figure 2 11 Server manager and analysis server icons in system FAY 2253898331
118. e from the interface board 7 Remove the five T15 screws from the front of the board and the two metric screws on the left side that attach the interface board to the chassis see Figure 6 35 for the screw locations Reinstall the Interface Board Install the interface board onto the mainframe chassis as shown in Figure 6 35 1 Orient interface board so that the board components are facing up and the mouse keyboard connectors are to the left 2 Align the interface board mounting holes with the chassis studs and place the board onto chassis 6 86 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures VNACN NN NVANANXASN s Figure 6 35 Screw locations for the interface circuit board 3 Attach the interface board to chassis with five T15 screws through the front of the board and two metric screws at the side connectors Torque the T15 screws to 8 in lbs Torque the metric screws to 2 in lbs 4 Route both fan wire harnesses through slot in chassis as shown in Figure 6 36 5 Plug the left side fan wire harness into the interface board J410 left FAN connector as shown in Figure 6 36 6 Plug the right side fan wire harness into the interface board J420 right FAN connector as shown in Figure 6 36 7
119. e operating system as outlined below Each of these steps is described in detail later in this section 1 Verify Jumper Settings 2 Verify BIOS Settings 3 SCSI controller settings 4 Install Windows NT on the hard disk 5 Install other applications on the hard disk part 1 6 Install NT Service Pack 5 or the latest version on your application CD 7 Install other applications on the hard disk part 2 8 Miscellaneous setup 9 Clean up and Shutdown The following software components are installed in the platform Microsoft Windows NT 4 0 m Network SNMP service m Network TCP IP printing service m Network Netbeui protocol m ES1869 Sound Driver m Chip and Technology 69000 display driver v 1 2 9 m Soft Power off W Service pack 5 or above m Intel EtherExpress PRO 100B PCI Adapter Driver Release 1 09 m CyberResearch Relay Board MTM300 Series MPEG Transport Monitor Service Manual A 13 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 Verify BIOS Settings You need to check the transport monitor BIOS settings and change them if necessary 1 Power on the transport monitor and press F2 to display the BIOS setup menu 2 Verify that all settings match the screens in Figures A 6 through A 16 LBC8525 SYSTEM CONFIGURATION SUMMARY F1 SYSTEM SUMMARY Pentium Il Dual 400MHz Diskette A 1 4
120. e program files have been copied to your disk drive Proceed at step 20 on page A 11 17 Click Next in the Select Program Folder window to accept the default folder name Tektronix MPEG Transport Monitor and continue A 10 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 18 Review the Destination Directory Selection and Start Menu Folder selections in the Selection Summary window If the selections are incorrect click Back and change the information as needed Once the information is correct click Next to proceed with installation The setup program begins installing the software and related sample files The activity and progress gauges appear at first to show that installation is progressing During a normal setup two empty program group windows are displayed after the program files have been copied to your disk drive NOTE The following step applies only to Network Management Station installations For other types of installations proceed at step 20 19 If you are installing the network management software shortly after the program group windows appear a message reminds you to verify that the software key is installed Ensure that the software key is installed on the parallel printer port of your computer and then click OK 20 If you
121. e the following device drivers using the MTM300 Series Transport Monitor Operating System Recovery CD Restoring the Sound Chip Driver page 6 43 Restoring the Display Driver page 6 44 Restoring the Soft Power Off Driver page 6 45 Restoring the PCI Adapter Driver page 6 46 Restoring the Touch Screen Driver page 6 48 Restoring the Operating You can restore the operating system and MTM300 Series application software System and MTM300 using the following procedures Application sonware Restoring the MTM300 Series MPEG Transport Monitor Operating System Software page 6 50 Software Installation page 6 52 Entering the General License Password page 6 60 MTM300 Series MPEG Transport Monitor Service Manual 6 29 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Restoring System Settings This section contains procedures for restoring system settings services and the Windows NT Service Pack 6a Restoring the Boot Order By factory default the boot order of the MTM300 Series system is set to the following 1 Removable devices 2 CD ROM drive 3 Hard drive 4 Network If the boot order has been changed on your transport monitor use the following procedure to restore the factory default boot options in the system BIOS 1 6 30 Reboot the transport monitor without a recovery CD in the CD ROM drive Press the F2 function key to enter the
122. ecome a potential cutting hazard when you handle the chassis to position it during the remaining remove and replace procedures i CAUTION Use care when touching the EMI shielding strips around the front of 6 64 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Replacing the Cabinet E Place the protective front cover on the face of the transport monitor Position the transport monitor face down on a stable working surface with enough head room to install the cabinet Position the cabinet correctly to install it and slide the cabinet over the end of the mainframe chassis Slide the cabinet evenly down on the chassis making sure all the internal cables are clear and do not catch When the front of the cabinet comes in contact with the cabinet retaining tabs around the front of the chassis make sure the edges of the cabinet go under the tabs You may have to push on the sides of the cabinet to get all the edges under the tabs and over the EMI strips around the front of the chassis At the rear of the chassis you may have to push on the sides of the cabinet to get the rear of the cabinet to fit over the edges of the chassis and EMI gasketing When the cabinet is completely in place on the chassis install the four rear feet Position the handle on the left side of the chassis and
123. ed MTM300 Series MPEG Transport Monitor Service Manual 6 33 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation 7 Use Table 6 3 to set the proper Base I O Port address and Interrupt Request Line IRQ parameter values for the selected COM port 8 Click OK in the Advanced Settings for New Port dialog box The System Setting Change dialog box will appear asking you to restart Windows NT 9 Click Don t Restart Now to continue setting the remaining COM port parameters 10 After you set the parameters for COM1 COM3 and COM4 close the Ports dialog box and reboot the transport monitor without a recovery CD in the CD ROM drive to use the new COM port settings Table 6 3 MTM300 Series COM port settings Parameter com1 COM3 cOM4 Base I O port address 03F8 O3FF 03E8 03EF 02E8 02EF Interrupt request line IRQ 10 04 03 FIFO Enabled Enabled Enabled Baud rate 9600 2400 9600 Data bits 8 8 8 Parity None None None Stop bits 1 1 1 Flow control None None None Restoring the Taskbar The transport monitor is shipped with the Taskbar auto hide option enabled This Auto Hide Setting option hides the Taskbar and requires you to move the mouse cursor to the bottom of the screen to display the Taskbar Perform the following procedure to restore the Auto Hide setting for the Microsoft Windows NT Taskbar 1 Boot up the transport monitor wit
124. ektronis MPEG Test Syst Figure 2 13 Shutting down the transport monitor 2 Select Shut down the computer in the resulting Shut Down Windows dialog box shown in Figure 2 14 and then click Yes 2 26 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Shut Down Windows Lx hy Are you sure you want to i C Restart the computer C Close all programs and log on as a different user Yes No Help Figure 2 14 Windows NT Shut Down Windows dialog box 3 After a few seconds the Shutdown Computer window appears with the message indicating that It is now safe to turn off your computer You can now put the MTM300 Series transport monitor into standby by pressing the On Stby switch After the transport monitor goes into standby pressing the On Stby switch will restart it transport monitor fail The hard power down procedure can cause you to lose f CAUTION Use the following procedure only if all other attempts to shut down the data Hard Power Down You can turn off the transport monitor in a emergency or other priority situation by holding the On Stby button in for about three or four seconds This method is a hard shutdown that can cause missing or corrupted files The next time the transport monitor is powered on the operating system performs a check for missing or corrupt
125. en you return the instrument to a Tektronix service center for repair Tektronix cannot honor the instruments warranties if the transport monitor arrives at the service center damaged and it was not shipped in its original carton or in a replacement carton and its supporting packaging material purchased from Tektronix If you lose your original packaging material contact your Tektronix representative to obtain replacement packaging Table 6 5 lists the part numbers to use when ordering replacement parts Replacement Packaging New packaging material is available from Tektronix The part numbers are in Table 6 5 and in the Replaceable Mechanical Parts List Packaging components are shown in Figure 6 38 Each component has an index number which also appears in Table 6 5 To obtain these items contact your nearest Tektronix office or representative MTM300 Series MPEG Transport Monitor Service Manual 6 91 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Table 6 5 Packaging material Tektronix Figure 6 38 Item part number Index number Complete shipping carton contains all subparts 710 9423 00 Top tray cardboard insert 004 4912 00 1 Instrument support inserts 2 top and bottom 004 4913 00 2 Inner shipping box without internal subparts 004 4926 00 3 Outer shipping box without internal subparts 004 4914 01 4 Spacer pa
126. endices Replaceable Mechanical Parts List eese Parts Ordering Information Using the Replaceable Parts List Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 Creating and Using an Emergency Repair Disk 000 Creating an Emergency Repair Disk lslleleeeeeeeeeese Using the Emergency Repair Disk Minimum Software Installation Requirements 0 005 MTM300 Series MPEG Transport Monitor 0 cece eee ee MTM300 Series Network Management Software sus Remote Monitoring Desktop HP OpenView Network Node Manager 000000008 Software Installation 6 67 6 68 6 69 6 70 6 70 6 71 6 71 6 72 6 74 6 75 6 76 6 78 6 85 6 88 6 91 6 91 6 93 9 1 A 5 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Table of Contents Installing Windows NT Service Pack 00 eee eee eee eee ee Installing the MTM300 Series Software 0 0 0 0 ee eee ee Entering the General License Password 000 0 e eee eee Restoring the MTM300 Series MPEG Transport Monitor Operating System AN DfiveiS 22252 ved ie tema rp De add quel eaa Rie Verify BIOS Settings en reris rara nE ee ec en Install Windows NT sseseeseeee III Set Date and Tim
127. ent as needed based on the operating environment Clean the entire transport monitor often enough to prevent dust and dirt from accumulating Dirt can act as a thermal insulating blanket that prevents effective heat dissipation In addition dust buildup can provide high resistance electrical leakage paths between conductors or components in a humid environment CAUTION Avoid getting moisture inside the instrument during external cleaning and use only enough solution to dampen the cloth or swab Do not wash the front panel On Standby switch Cover the switch while washing the instrument Use only deionized water when cleaning Use a 75 isopropyl alcohol solution as a cleaner and rinse with deionized water Do not use chemical cleaning agents they may damage the instrument Avoid chemicals that contain benzene toluene xylene acetone or similar solvents Clean the exterior surfaces of the instrument including the optional LCD display and keypad with a dry lint free cloth or a soft bristle brush If dirt remains use a cloth or swab dampened with a 75 isopropyl alcohol solution A swab is useful for cleaning in narrow spaces around the controls and connectors Do not use abrasive compounds on any part of the instrument MTM300 Series MPEG Transport Monitor Service Manual 6 1 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance 6 2 Compact Disc Drive
128. ent others from changing the Analysis Server configuration for that input m Set parameters for capturing part of an input transport stream The MTM300 Series MPEG Transport Monitor includes two SNMP manage ment information bases MIB The Tektronix RTA MIBs are textual descriptions of the Analysis Server objects functions and parameters that can be monitored and controlled by the network management station using SNMP controls The MIB text files are installed with each MTM300 Series MPEG Transport Monitor installation on both the transport monitor and a computer with the network management software installed at the following location C Mib where C is the letter designator of the local hard drive The two MIBs located in this directory RTAv1 mib and RTAv2 mib are used for SNMP version 1 and SNMP version 2 systems respectively The provided HP OpenView plug in allows you to integrate the transport monitor into HP OpenView Network Node Manager network monitoring systems MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information MTM300 Series MPEG The MTM300 Series MPEG Transport Monitor client and server modules Transport Monitor described in this manual can be installed as described in the following list The Installation Options items in the list correspond to the options you select when installing or
129. er is correct the DNS server may be down or disconnected from the network Call your network administrator MTM300 Series MPEG Transport Monitor Service Manual 6 19 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Reason 4 If the ping response from above the solution for Reason 2 is Host unreachable you may have a bad network adapter card Solution Perform the following procedure which tests your network adapter card 1 From the Windows NT Control Panel double click Network 2 Select the Adapters tab in the Network dialog box highlight the network adapter card indicated in the list box and then click Properties See Figure 6 8 Network L 1X Identification Services Protocols Adapters Bindings Network Adapters T Intel ElherE pres s PR D Adapter Add Remove E zu Update ltem Notes i EtherExpress PRO Adapter Figure 6 8 Network dialog box Adapters tab 3 Click OK at the message indicating that the properties for the active adapter will be displayed 4 A dialog box for your adapter card will be displayed as shown in Figure 6 9 on page 6 21 Click Test 6 20 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Intel PRO Set x ss PRO 100B PCI Adapter 10BaseT Cancel Settin
130. error messages generated by the Analysis Servers on the local machine NOTE If you are not familiar with the Windows 95 or Windows NT 4 0 operating systems review the Windows documentation that accompanied your test system This section provides a functional overview of the MTM300 Series MPEG Transport Monitor client modules and a tutorial that will show you how the modules work together The rear panel description is provided in Getting Started beginning on page 2 9 MTM300 Series MPEG Transport Monitor Service Manual 2 33 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Functional Overview 2 34 Functional Overview describes the following MTM300 Series elements m Master Client page 2 35 Describes the parts of the Master client application window that allow you to monitor transport stream inputs at various levels of detail Configuration Client page 2 39 Describes the parts of the Configuration client application window that allow you to quickly and easily set probes on transport stream inputs Expert Client page 2 37 Describes the parts of the Expert client application window that allow you to analyze in detail the characteristics of a transport stream input and the errors occurring on that input Front Panel page 2 41 Describes the front panel controls The front panel user interface is an option and this section may not pertain
131. files SCAN DISK MTM300 Series MPEG Transport Monitor Service Manual 2 27 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Configuring the MTM300 Series MPEG Transport Monitor 2 28 Sending Traps to the Local Server Manager To monitor inputs your transport monitor must be configured to send traps By default the transport monitor is configured to send traps to the local Server Manager If your configuration has been changed and you want to restore it to the default configuration or if you need to send traps to a network management station use the procedures described in this section To restore the default configuration of the transport monitor to send traps to the local Server Manager do the following 1 Start the transport monitor 2 Select Router from the Tektronix program group The Router application is displayed 3 Click Home shown at left to display the list of host machines receiving traps generated by the local Analysis Servers The display may look similar to Figure 2 15 Router Connected to jam20 x List of machines receiving Snmp traps Machine IP address Network Mask carnac 128 181 99 185 255 255 0 0 oxford 4 128181 103 54 255 255 0 0 Add IE OK Figure 2 15 Router application showing two host machines MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Qualit
132. g Gen of 62 470144 at 50000000 bit s 22 51 12 B x Acq Gen of 74 383 424 at 60000000 bit s 22 51 23 B x Acg Gen of 87 496 704 at 70000000 bit s 22 51 35 Board 1 Stream 1 la Flex Acq Gen of 99 913 728 at 80000000 bit s 22 51 47 Board 1 Stream 1 lo Flex Acq Gen of 112 427 008 at 90000000 bit s 22 51 53 Board 1 Stream 2 la Flex Acq Gen of 12 417 024 at 10000000 bit s 22 52 10 Board 1 Stream 2 lo Flex Acg Gen of 24 330 304 at 20000000 bits 22 52 21 End of I O Flex Access Test 22 52 21 Test Sum Up gt Thel O Flex access Test for Board 1 is OK Figure 4 6 Saving test results 12 When the test is completed click Quit The Analysis Servers will restart NOTE To stop the self test before the suite of selected tests is completed click Stop before clicking the Quit button When you click the Quit button the Analysis Servers restart and then the Pia Diagnostic Self Test application exits MTM300 Series MPEG Transport Monitor Service Manual 4 5 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Performance Verification 4 6 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com UAM Adjustment Procedures Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com rtisan Technology Group Quality Instrumentation
133. g com rtisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com OO RI Performance Verification Each MTM300 Series MPEG Transport Monitor has a hardware diagnostic utility that verifies the performance of the following hardware components and performance characteristics W Process paths stream paths and I O parameters m External connections through loop back connections m Test to 90 Mbps input output simultaneously This diagnostic utility tests every equipotential on the PIA analysis board and can be used in place of a manual performance verification procedure Use the following procedure to run the Hardware Diagnostics application CAUTION Disconnect the power cord at the rear of the instrument before connecting the loop through cables 1 Power off the transport monitor and disconnect it from the mains power 2 Cable the inputs and outputs as shown in Figure 4 1 Each input must be looped through to the corresponding output 1 0 loop through connections 1 2 3 4 5 6 7 8 m Output A E B D Input B Output B C D Osco o o Figure 4 1 Connecting the loop throughs on the back of the transport monitor NNI UI VJ
134. gs Test Adapter Information Memory Address OxEOOo 1 0 Address OxFCCO Interrupt 48 Ethernet Address 00201 SF001 15 Slot Number 12 Oxe Speed Duplex Auto Adapter Mode Standard Made EtherExpress is a trademark of Intel Corporation Help Figure 6 9 Adapter card dialog box A status bar in the Monitoring Drive Activity dialog box indicates the progress of the adapter test Upon completion the dialog box will look similar to Figure 6 10 If the test indicates any errors replace your network adapter card Monitoring Driver Activity r Driver Information Mame E100BNT SY S OK Driver Version 3 00 07 0000 Registry E100B1 Driver Statistics Packets Sent 400421 Packets Received 577231 Errors 7 Driver Analysis Progress EEEE Results Your adapter and its driver appear to be functioning normally Figure 6 10 Adapter card test complete MTM300 Series MPEG Transport Monitor Service Manual 6 21 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance 6 22 Reason 5 If the ping response from Reason 2 is Host unreachable and if your network adapter card is okay the default gateway for your remote monitoring desktop may be down Solution Ping the the IP address of the default gateway This address is on the IP Address tab of the TCP IP Properties dialog box m If you can reach your
135. h output of the input The parallel data is presented to an ASI transmitter integrated circuit CY7B923 which transfers the data into the ASI format The ASI stream is transformer coupled to the output BNC connector A mezzanine which supports the SMPTE301MI format can be installed on the MPEG processing board part number 116 0247 00 On this mezzanine the SMPTE310M input is transformer coupled to the input of a receiver integrated circuit CLC014 The output of the receiver integrated circuit is presented to a phase lock loop which locks to the clock frequency contained in the input stream The phase lock loop uses a crystal to achieve high stability The clock from the phase lock loop is used in the process that extracts the MPEG data from the SMPTE310 stream The serial data is then converted to a parallel format The parallel data is a common format that all the input output mezzanines use to transfer the MPEG stream to the MPEG processing board The SMPTE310M Input Output board also provides an active loop through output of the input The data is reclocked using the clock derived from the phase lock loop and presented to the output BNC through a capacitor MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com ho Ae Performance Verification Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisant
136. h two analysis boards Option 1A A two input ASI M2S I O daughter board Option 1S A two input SMPTE310M I O daughter board Option 2A Two two input ASI M2S I O daughter boards four input channels total Option 2S Two two input SMPTE310M I O daughter boards four input channels total Option AS One two input ASI I O daughter board and one two input SMPTE310 I O daughter board four input channels total Option LC LCD display touchscreen keypad keyboard and mouse Option VK External keyboard monitor and mouse MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Standard Accessories monitor Use this list to ensure that your order is complete Table 2 3 Standard accessories for the transport monitor Quantity Table 2 3 lists the standard accessories that are shipped with your transport Description 1 CD ROM included with the manual contains application software and ancillary data Read This First Statement of ISO Compliance in envelope Emergency backup disk 3 1 4 inch floppy disk Windows NT backup package shrink wrapped package Rackmount kit with instructions This kit ships in a separate box Power cord North American Stylus for use with the touchscreen if ordered SCSI terminator installed on the transport mo
137. he Power Supply Use the following steps to reinstall the power supply module 1 Align the power supply connectors with backplane connectors as shown in Figure 6 26 2 Press power supply module onto backplane connectors main chassis 3 Attach the power supply module to the chassis with five short and two long T15 screws Torque the screws to 8 in lbs a Atthe front of the power supply module attach the power supply to the chassis with one short T15 screw b Attach the top of the power supply to the chassis with two short T15 Screws NOTE The long T15 screws are used for attaching the power supply to the chassis at either side of the line filter opening c Atthe rear of the power supply attach the power supply to the chassis with two short screws and two long T15 screws 4 Plugin the backplane ribbon cable on the side of the power supply 5 Plug the wide ribbon cable onto the power supply module connector on the front of the power supply CAUTION The power supply ribbon cable connector is difficult to fully plug on Make sure both retaining latches are fully closed over the connector housing 6 Plug the SCSI power cable onto the power supply connector located beneath the large ribbon cable connector on the front of the power supply chassis Use the following procedure to remove the controller board 1 Remove the circuit board retaining plate see Figure 6 19 2 Remove the two T15 screws that hold the
138. he examples for this section are for example only unless otherwise specified You can configure transport monitors as stand alone instruments which need only minimal network parame ters set or you can configure them to be installed into a LAN or WAN local or wide area network respectively Display the Microsoft TCP IP Properties dialog box l Click the Start button on the taskbar point to Settings and then Control Panel Alternatively right click the Network Neighborhood icon and select Properties from the shortcut menu Skip to step 4 2 Double click the Network icon and then select the Protocols tab from the Network dialog box as shown in Figure 2 4 Network BE Identification Services Protocols Adapters Bindings Network Protocols YT NetBEUI Protocol Add Remove Properties poate Description Transport Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Cancel Figure 2 4 Network dialog box showing TCP IP Protocol item MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information 3 Highlight TCP IP Protocol from the Network Protocol selection box and then click Properties The TCP IP Properties dialog box is displayed showing the IP Address tab See Figure 2 5 on pag
139. he precision 33 MHz system clock is distributed on the backplane and all communication to from and between the system modules is supported Front Panel Interface The front panel interface assembly interconnects the system controller with the the floppy disk drive CD drive mouse keyboard and external USB universal serial bus ports The PC speaker audio is also routed from the controller to the speaker through the front panel interface circuit board The optional mainframe user interface display touch panel and key pad assembly is also routed through the front panel interface assembly when installed MTM300 Series MPEG Transport Monitor Service Manual 3 3 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Theory of Operation SCSI Hard Drive External SCSI Port Floppy Disk Drive CD Drive Mouse and Keyboard Ports LCD Flat Panel Display Option LC 3 4 The SCSI hard disk drive HDD is the main drive for the PC the C drive The Windows NT operating system and transport monitor application software are stored on this drive The hard disk drive interfaces directly with the system controller through a Small Computer Serial Interface SCSI extension of the PCI bus The hard drive is mounted in the Acquisition compartment in the lower portion of the chassis Segments of the transport stream can be captured in the Data Storage mode and are stored on this hard dri
140. hout a recovery CD in the CD ROM drive 2 Select Settings Taskbar from the Windows NT Start menu 3 Select the Taskbar Options tab of the Taskbar properties dialog box 4 Click the Auto hide check box to select the option check mark in the box 5 Click OK to close the dialog box and apply the setting change 6 34 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Restoring the Event Perform the following procedure to restore the log size and file overwrite settings Viewer Setting for the Event Viewer 1 sa 11 Boot up the transport monitor without a recovery CD in the CD ROM drive Select Programs Administrative Tools Event Viewer from the Win dows NT Start menu Select Log Settings from Log menu in the Event Viewer window to open the Event Log Settings dialog box In the Event Log Settings dialog box select Application in the Change Settings For list box Set the Maximum Log Size option to 20480 Kilobytes Click the Overwrite Events as Needed option box to select the option Select System from the Change Settings For list box Click the Overwrite Events as Needed option box to select the option Select Security from the Change Settings For list box Click the Overwrite Events as Needed option box to select the option Click OK to close the Event Log Sett
141. ialog box and then click Continue After the service is installed click Close to close the Network dialog box and then remove the recovery CD from the CD ROM drive NOTE If you do not remove the operating system recovery CD from the CD ROM drive the transport monitor will boot using the recovery CD 13 14 Click Yes in the Network Settings Change message box to reboot the transport monitor using the new settings After the transport monitor reboots you must perform the procedure in Restoring Microsoft Windows NT Service Pack 6a on page 6 42 MTM300 Series MPEG Transport Monitor Service Manual 6 39 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation 6 40 Restoring the SNMP Service SNMP service is required if you are connecting the MTM300 Series transport monitor to your local network Perform the following procedure to restore the SNMP service 1 10 11 Boot up the transport monitor without a recovery CD in the CD ROM drive Select Settings Control Panel from the Windows NT Start menu Double click the Network icon to open the Network dialog box and then select the Services tab If SNMP Service is already in the Network Services list highlight it and click Remove Click Yes in the message box and then click Close in the Network dialog box Click Yes in the Network Settings Change message box t
142. indow to open the Display Properties dialog box Select the Settings tab and then click Display Type to open the Display Type dialog box Click the Change button and then click the Have Disk button in the Change Display dialog box Select D Vin the Copy manufacturer s files from list box and then click the Browse button Select the directory path D Drivers VChipstec in the Locate File dialog box and then click Open Click OK in the Install From Disk dialog box the transport monitor will find the correct driver and then click OK in the Change Display dialog box to start the driver installation After the driver is successfully installed remove the operating system recovery CD from the CD ROM drive Close the Display Properties dialog box and then click Yes in the System Settings Change dialog box to reboot the transport monitor using the new display driver NOTE If you do not remove the operating system recovery CD from the CD ROM drive the transport monitor will boot using the recovery CD 11 6 44 After the transport monitor reboots you must perform the procedure in Restoring the Display Setting on page 6 33 to restore the display setting MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Restoring the Soft Perform the following procedure to restore the soft power
143. ine panel select Winlogon in the following directory path HKEY LOCAL MACHINESSOFTWAREMIicrosoft Windows NT CurrentVersion 6 After you select Winlogon the right pane of the HREY LOCAL MA CHINE on Local Machine panel displays the contents of the file Highlight the line in the right pane that starts DefaultUserName and then select Edit Delete from the menu 7 Click Yes in the Warning message box 8 Highlight the line in the right pane that starts DefaultPassword and then select Edit Delete from the menu 9 Click Yes in the Warning message box 10 Select Registry Exit from the menu to close the Registry Editor window 11 The next time the transport monitor boots Auto Logon will be disabled and the user will be asked for user name and password to log on to Windows NT MTM300 Series MPEG Transport Monitor Service Manual 6 37 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Restoring the NetBEUI Protocol 6 38 The NetBEUI protocol is a network protocol for small local networks The NetBEUI protocol allows users to browse on a network without setting TCP IP parameters Perform the following procedure to restore the NetBEUI protocol 1 10 11 12 Boot up the transport monitor without a recovery CD in the CD ROM drive Select Settings Control Panel from the Windows NT Start menu Double click the Network ic
144. ing the transport monitor on a local network enter the network IP address subnet mask and default gateway your network administrator assigned to your transport monitor After you enter your network IP address parameters click Apply to apply the changes and then click Close to close the Network dialog box Reboot the transport monitor without a recovery CD in the CD ROM drive MTM300 Series MPEG Transport Monitor Service Manual 6 47 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation 6 48 Restoring the Perform the following procedure to restore the Touch Base SC3 Touch Screen Touch Screen Driver driver 1 10 11 12 Boot up the transport monitor without a recovery CD in the CD ROM drive After the transport monitor boots insert the MTM300 Series Transport Monitor Operating System Recovery CD into the CD ROM drive of the transport monitor Select Run from the Windows NT Start menu Click Browse in the Run dialog box In the Browse dialog box specify d drivers touchbas tnsetup exe as the file you want to run and click Open Click OK in the Run dialog box to run the tnsetup exe file The TNdriver Setup window opens Click OK to select c win32app default selection as the directory location for the touchscreen control files to be located Read the License Agreement and then click Agree to continue Select Dyna
145. ings dialog box and then select Exit from the Log menu to close the Event Viewer window Restoring the Windows Perform the following procedure to restore the file display settings for Win NT Explorer Settings dows NT Explorer 1 Boot up the transport monitor without a recovery CD in the CD ROM drive 2 Select Programs Windows NT Explorer from the Windows NT Start menu 3 Select Options from the View menu in the Explorer window 4 Select the View tab of the Options dialog box 5 Select the Show all files option and then deselect the Hide file extensions for known file types option 6 Click OK to close the Options dialog box and then select Close from the File menu in the Explorer window MTM300 Series MPEG Transport Monitor Service Manual 6 35 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Restoring the Boot Initialization Countdown Setting Resetting and Disabling Auto Logon 6 36 The Boot Initialization Countdown setting controls the amount of time the OS Loader waits for the user to select which operating system to load while the instrument boots The factory default setting is 3 seconds Perform the following procedure to restore the operating system boot initialization countdown 1 Boot up the transport monitor without a recovery CD in the CD ROM drive Select Settings Control Panel from the Windows NT Start
146. installation Select default setting and insert Microsoft Windows NT Workstation Setup Disk 2 Version 4 0 when prompted Select the default setting and insert Microsoft Windows NT Workstation Setup Disk 3 Version 4 0 when prompted The installer will find the following mass storage devices m IDE CD ROM ATAPI 1 2 PCI IDE Controller m Adaptec AHA 294X AHA 394X AIC 78XX scsi controller Delete any partition that it finds in the system hard disk and create a partition and format it with at most 4000 Mbyte and select the NTFS file system Set Machine Name to MTM300 Set the Password to MPEG2 Install network setup manually select Intel EtherExpress PRO 100B PCI Adapter 10 When prompted to choose to use DHCP select No 11 Set the IP Address to 1 1 1 1 Set Date and Time If you are performing this procedure on a system on which the real time clock has already been set then this step may not be necessary but check the date and time just to make sure The end user will be asked to set the time and date on their mainframe the first time they boot Windows NT The reason that the time and date is set here is to make sure that there is a reasonable time and date associated with the files about to be installed To set the date and time 1 Open My Computer then Control Panel and finally Date and Time 2 Enter the Time and Date in the respective fields 3 Click OK to close the window when done MTM300 Series MPEG Transport M
147. ion are correct If any of these values are incorrect remove the current entry in the Router highlight the name and click Remove and then add a new entry with the correct parameters using the procedure described in Sending Traps to a Network Management Station beginning at step 4 on page 2 31 6 24 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Reason 5 The TCP IP parameters on the network management station are incorrect Solution From the remote transport monitor ping the network management station using the procedure described in Pinging a host machine on page 6 14 If you cannot reach the network management station follow the procedure in Setting TCP IP Parameters beginning on page 2 16 to ensure that the TCP IP parameters on the network management station are correct Reason 6 If the TCP IP parameters on the network management station are correct the network management station may not be accessible from the transport monitor Solution If the TCP IP parameters on the network management station are correct see the first problem statement and solutions in Troubleshooting Remote Monitoring Desktops on page 6 19 Sources of Information If you need more information about network troubleshooting some potential resources are listed below NOTE These resources may provide you with more information
148. ions 2 6 Table 2 2 Previous option nomenclature e 2 6 Table 2 3 Standard accessories for the transport monitor 2 7 Table 2 4 Standard accessories for the network management SOftWale 4isziiee fus e ep AYG IV PRURRU ER STRRE REESE 2 7 Table 2 5 Optional accessories eene 2 8 Table 2 6 Electrical operating requirements 2 9 Table 2 7 Rear panel connectors eee 2 11 Table 2 8 Relay closure pin assignments eeeeeeee 2 12 Table 2 9 Front panel key controls eeeeeeeeee 2 42 Table 2 10 Touch screen techniques eee 2 43 Table 6 1 Troubleshooting power on failures esee 6 4 Table 6 2 Power up error messages cee ee eee eeeeeees 6 5 Table 6 3 MTM300 Series COM port settings 6 34 Table 6 4 Touchscreen driver hardware settings 6 48 Table 6 5 Packaging material eene 6 92 Table 7 1 Current MTM300 Series transport monitor options 7 1 Table 7 2 Previous option nomenclature esee 7 1 MTM300 Series MPEG Transport Monitor Service Manual ix Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Table of Contents X MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com 7 EI Gener
149. ious protocols and signaling techniques This section lists the physical and network requirements for using transport monitors over a network The physical requirements for networking transport monitors are as follows m Ethernet network or subnetwork to the transport monitor m 10Base T 100Base T network drop to your local transport monitor m Network interface card NIC and driver NOTE The Intel EtherExpress Pro 100B Adapter NIC and E100BT sys adapter driver are pre loaded on all transport monitors this combination of NIC and adapter driver is the only one supported by the transport monitor Network management stations do not have requirements beyond basic connec tivity between two points the network adapter at a network management station can be of any type that allows it to communicate over a TCP IP network The routers installed in the network convert data to the appropriate format for the protocols used in your network To use the transport monitor over a network you must install it in a TCP IP network TCP IP networks have specific addressing and routing requirements that your network administrator may have already configured Your network administrator should assign the following TCP IP parameters to your transport monitor host machine refer also to Setting TCP IP Parameters on page 2 16 m Unique IP address m Unique host name m Subnet mask if you are installing the transport monitor in a network with multiple sub
150. ist of machines receiving Snmp traps Machine IP address Network Mask localhost 127 0 0 1 0 0 0 0 Add Remove Apply i i Cancel Figure 2 18 Router application 9 Click OK The Server Manager and the Analysis Servers stop and restart and then the Router application closes These settings will remain in effect until you change them This section configures your transport monitor to send traps to the network management station you specify If you are installing your transport monitor into a network managed by a different vendor s software use the procedures described in the documentation from that vendor If you are installing your transport monitor into a network using the MTM300 Series Network Management Software use the following procedure NOTE The Server Manager running on the network management station must be running before a Server Manager on a transport monitor begins sending traps to the network management station 1 Start the transport monitor If necessary log on to Windows NT as Administrator 2 Select Router from the Tektronix program group The Router application is displayed MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Al 3 Click Home The Router application displays the list of host machines receiving traps generated by the local Analysis Ser
151. ith deionized water to remove accumulated dust or fingerprints Refer to the monitor service manual for any additional cleaning procedures and preventive maintenance servicing WARNING 7o avoid any potential of electrical shock disconnect power before removing the cabinet Interior Examine the interior of the mainframe for dust build up If the interior needs cleaning use low velocity dry air to blow away dust or lint If air alone does not remove all of the dust and lint use a soft brush to complete the task Use extreme care not to disturb components on the plug in circuit boards during cleaning by static discharge Wear a wrist grounding strap when working on or with A CAUTION This instrument contains static sensitive devices that can be damaged modules inside the mainframe cabinet MTM300 Series MPEG Transport Monitor Service Manual 6 3 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Power on Diagnostics Troubleshooting Power on Diagnostics This section addresses problems that you may encounter while using the transport monitor but does not identify specific problems related to performance verification The diagnostic procedures in this section can help you isolate problems to a specific module Power on diagnostics run when you first power on the instrument to start the transport monitor application These diagnostics check the operati
152. k Management software X Back Cancel Figure A 3 Setup type dialog box CAUTION Make sure that you select the appropriate installation type The A N default is MPEG Transport Monitor Each installation type installs a different combination of application files into the directories specified later and makes different changes to the Windows NT registry 8 Select the type of installation appropriate for your environment and then click Next the MPEG Transport Monitor is the default m HP Openview NNM plugin This option allows you to install the Master client plugin to integrate your transport monitor into HP OpenView NNM network management environments m MPEG Transport Monitor This option allows you to install all of the application with which to monitor up to eight transport streams Only select this option if you are reinstalling the software onto an MTM300 Series MPEG Transport Monitor A 8 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 m Network Management Software This option allows you to install all of the application with which to monitor up to 40 transport streams Ensure that the software key is installed on your workstation before proceeding with this installation m Remote monitoring desktop This option allo
153. lacement Procedures Removing the Key Pad Remove the key pad circuit assembly as follows Assembly Remove the front panel bezel trim ring see Removing the Bezel Trim Ring on page 6 62 for the removal procedure 2 Remove the six screws holding the key pad assembly to the mainframe chassis There are two across the top two across the bottom and two on the right side of the assembly see Figure 6 21 T m o ec Key pad assembly N Screws 6 Figure 6 21 Key pad assembly removal 3 Slide the key pad assembly out of the chassis far enough to access the interconnection cable connector on the back of the key pad circuit board 4 Disconnect the key pad interconnection cable to the interface circuit board from the key pad circuit board MTM300 Series MPEG Transport Monitor Service Manual 6 69 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Replacing the Key Pad Remove the key pad assembly as follows Assembly Position the key pad assembly to slide it into the chassis Connect the key pad assembly interconnection ribbon cable to the key pad connector on key pad circuit board Carefully slide the key pad assembly into place and align the mounting screws holes Install the six attaching screws Removing the CD and Remove the CD and Flo
154. lean and Dry Provide Proper Ventilation Refer to the manual s installation instructions for details on installing the product so it has proper ventilation MTM300 Series MPEG Transport Monitor Service Manual xi Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com General Safety Summary xii Symbols and Terms A A Terms in this Manual These terms may appear in this manual WARNING Warning statements identify conditions or practices that could result in injury or loss of life CAUTION Caution statements identify conditions or practices that could result in damage to this product or other property Terms on the Product These terms may appear on the product DANGER indicates an injury hazard immediately accessible as you read the marking WARNING indicates an injury hazard not immediately accessible as you read the marking CAUTION indicates a hazard to property including the product Symbols on the Product The following symbols may appear on the product A 6 CAUTION Protective Ground Refer to Manual Earth Terminal MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com TE Yr rr Hur o neo eswAnsnooooo eLLULULLLLLA A oO LZ Service Safety Summary Only qualified personnel should perform service procedures Read this Service Safet
155. ll data on the IDE hard drive This is your last opportunity to exit the operating system recovery process Click Yes to continue the recovery process or click No to exit the process MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation NOTE During the operating system recovery process you may see a message box with Resizing past cylinder 1023 in the title bar Ignore this message by pressing OK The system will boot properly after the recovery process 6 When the operating system recovery starts a window displays the progress of the recovery process The DOS prompt returns when the process is completed The restore process should take less than 15 minutes 7 Remove the operating system recovery CD from the CD ROM drive and then reboot the transport monitor 8 After the transport monitor reboots you must install the MTM300 Series MPEG Transport Monitor applications as described next MTM300 Series MPEG Transport Monitor Service Manual 6 51 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Software Installation This section describes how to install the application software You must install the application software if you have restored the operating system software NOTE If you are insta
156. lling the MTM300 Series Network Management Software you need to install the Software protection key before starting the software installation Ensure that the software key see Figure 6 13 is installed onto the printer parallel port of the workstation on which the software is being installed see Figure 2 2 on page 2 10 for the location of the printer port Also make sure that you have the General License Password document available You will be asked to enter the password from this document after you complete the software installation procedure To printer parallel port Figure 6 13 Software Protection key 6 52 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Minimum Software This section describes the minimum requirements for each MTM300 Series Installation Requirements software installation type MTM300 Series MPEG Transport Monitor To reinstall the application software onto a transport monitor use the original hardware and software configuration of the transport monitor MTM300 Series Network Management Software m Windows NT 4 0 with Service Pack 6 installed m 150 MB free disk space m 400 MHz Pentium II processor m 128 MB RAM m Software key shipped with the purchase of the network management software m Ethernet network adapter card LOBASE T minimum m SNMP servi
157. llowing information in your order W Part number m Instrument type or model number Wm Instrument serial number W Instrument modification number if applicable If you order a part that has been replaced with a different or improved part your local Tektronix field office or representative will contact you concerning any change in part number Modules can be serviced by selecting one of the following three options Contact your local Tektronix service center or representative for repair assistance Module Exchange In some cases you may exchange your module for a reman ufactured module These modules cost significantly less than new modules and meet the same factory specifications For more information about the module exchange program call 1 800 833 9200 Outside North America contact a Tektronix sales office or distributor see the Tektronix web site for a list of Offices www tektronix com Module Repair and Return You may ship your module to us for repair after which we will return it to you New Modules You may purchase replacement modules in the same way as other replacement parts MTM300 Series MPEG Transport Monitor Service Manual 10 1 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Replaceable Mechanical Parts List Using the Replaceable Parts List Parts list column descriptions Column Column name 1 Figure amp index number 2 Tektronix part numbe
158. loppy Disk Drive iiss iere tt te ke hm tekst ee tete ete eee ea 3 4 CD DIVE 12b phu Wedel aha iacere a paca ala ea eid 3 4 LCD Flat Panel Display Option LC 0 0 cece eee eee 3 4 MTM300 System Modules Operation 00 00 3 5 Performance Verification Performance Verification ccc cece cece cence rene eens 4 1 Adjustment Procedures Adjustment Procedure cece cece cece ee eeece eas 5 1 Maintenance Maintenance cc cece cree e ccc e eee ehh hn 6 1 Cleaning and Preventive Maintenance Instructions 00 6 1 Exterior Instrument 25222 sitienti wale tanti RESP areas 6 1 Compact Disc Drive srersarrs ore re e eere e teas 6 2 K amp ybO t 0 octane AREE eL Re Festa de aca duse Aerea eod 6 2 MOUSE nmm 6 2 Optional SVGA Monitor isses nen 6 3 Interior i1 eee tra aoe aioe EIER EN tace ad deg Alara 6 3 Power on Diagnostics Troubleshooting sleeeeeeeeeeeeeee 6 4 Power on Diagnostics esee en 6 4 Software Probl ms zise so he pA Deo Caen a RAS hr areas 6 8 Transport Monitor Hardware Diagnostics lees 6 8 Network Troubleshooting Procedures seleeeeeeeeeeeeeen 6 9 ii MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Table of Contents Basic Requirements 2 sess endt eer eh eS THER S Re e gs 6 9 VP PAT Ane METTE 6 10 C
159. lt gateway both of which you obtain from your network administrator 5 Click Apply and then click the DNS tab Set DNS tab parameters 6 Setthe following DNS values as indicated in Figure 2 6 NOTE Do not set DNS parameters unless your network uses the DNS service Setting these parameters when your network does not use this service will make your host machine run very slowly when trying to resolve network addresses a Enter your host machine name provided by your network administrator into the Host name text box Host domain name pairs must be unique b Enter the name of the domain of which your transport monitor is a member in the Domain text box as directed by your network adminis trator c Click Add in the DNS Service Search Order group and then enter the IP address of the Domain Name System server in the TCP IP DNS Server dialog box d Click Add to accept your changes and dismiss the TCP IP DNS Server dialog box It should not be necessary to configure the parameters on the WINS Address or the Routing tabs 7 Click OK when you are finished configuring the IP Address and DNS tab parameters and are certain that all of the values are correct 8 Restart your transport monitor or network management station for the TCP IP changes to take effect 2 18 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com O
160. lug in Modules on page 6 66 and Removing and Replacing the Controller Board on page 6 78 Reinstall the power supply assembly using its reinstallation instructions refer to Removing and Replacing the Power Supply on page 6 76 Reinstall the circuit board retaining plate Reinstall the cabinet and bezel trim ring to complete the assembly refer to Replacing the Cabinet on page 6 65 and Replacing the Bezel Trim Ring on page 6 65 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Repackaging Instructions If an instrument is to be shipped to a Tektronix field office for repair attach a tag to the instrument showing the following m Owner s name and address m Serial number m Description of the problem s encountered and or service required The MTM300 Series MPEG Transport Monitor is shipped in cartons designed to provide it with the maximum protection If you ship the instrument subsequently you will need to use these cartons the spacer pads the protective bag and the instrument support inserts to provide adequate protection CAUTION To prevent the loss of your instrument s warranties Tektronix strongly N recommends that you use the original MTM300 Series MPEG Transport Monitor shipping carton that is in good condition when you ship your instrument to another location or wh
161. lug the ribbon cable from J260 of the I O board to the top 40 pin connector of the controller board 4 Plug the ribbon cable from J190 of the I O board to the bottom 10 pin connector as shown in Figure 6 31 5 Plug the ribbon cable from J170 of the I O board to the bottom 26 pin connector 6 Plug the SCSI ribbon cable to the controller board bottom connector I O J190 Cable plugs onto bottom 10 pin connector e 2bsac Figure 6 31 I O board to controller board interconnections bottom connectors 7 Route the brown red wire harness from the controller board as shown in Figure 6 32 Plug the wire harness into J240 on the I O board Align the brown wire with pin 1 of J240 as shown in Figure 6 32 MTM300 Series MPEG Transport Monitor Service Manual 6 83 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Brown wire connects to pin 1 Brown Red wire harness plugs onto J240 2 pin connector Figure 6 32 Top connection to controller board 8 Plug speaker USB multicolor cable from J220 of the I O board to J3 and J5 of the controller board as shown in Figure 6 33 Brown wire connects to j d pint EFENA MOS e A oo Figure 6 33 Location of J220 connections and wiring orientation 6 84 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed
162. m setup settings MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com A 15 Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 PRIMARY MASTER HARD DRIVE F1 Primary Master F2 Primary Slave F3 Removable Format Multi Sector Transfers 16 Sectors LBA Mode Control Enabled 32 Bit I O Enabled Transfer Mode FPIO 4 DMA 2 Ultra DMA Mode Disabled F KEY Select Execute 14 Select ENTER Execute ESC Exit and Reboot c COPYRIGHT 1998 DIVERSIFIED TECHNOLOGY INCORPORATED _ l Figure A 8 Primary hard drive settings A 16 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 BOOT OPTIONS CONFIGURATION UTILITY F1 SYSTEM SUMMARY BOOT ORDER 1 Removable Devices 2 ATAPI CD ROM Drive 3 Hard Drive 4 Network Boot F2 SYSTEM SETUP F3 HARD DISK SETUP F4 BOOT OPTIONS REMOVABLE DEVICES ORDER 1 Legacy Floppy Drives F5 BIOS OPTIONS F6 PERIPHERIALS HARD DISK ORDER 1 Bootable Add in Cards F KEY Select Execute TL Select ENTER Execute F10 EXIT ESC Exit and Reboot c COPYRIGHT 1998 DIVERSIFIED TECHNOLOGY INCORPORATED Figure A
163. menu Double click the System icon to open the System Properties dialog box Select the Startup Shutdown tab Select 3 seconds in the Show list for list box eo Un d c UN Click OK to close the System Properties dialog box and apply the setting change The Auto Logon option allows you to select a user name and password that the MTM300 Series Transport Monitor will use to automatically log on to Win dows NT when you power on the instrument This feature is enabled at the time the instrument was manufactured This section contains two procedures The first procedure initializes the Auto Logon option and changes an existing Auto Logon user name and password The second procedure disables the Auto Logon option requiring the entry of a user name and password each time the instrument is powered on Setting and Resetting Auto Logon Perform the following procedure to set or reset the automatic logon option 1 Boot up the transport monitor without a recovery CD in the CD ROM drive 2 Select Run from the Windows NT Start menu and then click Browse in the Run dialog box 3 The Auto Logon utility is located in two directory locations m D Tools Autologn exe of the MTM300 MPEG Transport Monitor System Operating System Recovery CD where D is the drive letter of your CD ROM drive m C Mtm300 Bin AutoLogon exe on the transport monitor 4 Inthe Browse dialog box specify one of the directory paths shown above and then click Open
164. mplete 18 Click User Controls in the Touch Screen Control Program window to display the User Controls dialog box 19 In the User Controls dialog box click the Sound option box to deselect the option no check mark in the Sound box and then click OK to close the User Controls dialog box NOTE Having the Sound option deselected no sound is the factory default setting You can select the Sound option if you want the transport monitor to beep each time you make a touchscreen selection 20 Select File Exit to close the Touch Screen Control Program window MTM300 Series MPEG Transport Monitor Service Manual 6 49 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Restoring the MTM300 Series MPEG Transport Monitor Operating System A 6 50 In some situations such as a power interruption or accidental deletion of files the transport monitor may fail to boot from the hard drive To recover you must use the MTM300 Series Transport Monitor Operating System Recovery CD to restore the hard drives back to their factory default installation status CAUTION Restoring the operating system software will destroy all existing data on the transport monitor hard drive and will restore only the system and drivers that were originally factory installed on the transport monitor If you restore the operating system you must also reinstall the
165. n rooms Pollution Degree 2 Normally only dry nonconductive pollution occurs Occasionally a temporary conductivity that is caused by condensation must be expected This location is a typical office home environment Temporary condensation occurs only when the product is out of service Pollution Degree 3 Conductive pollution or dry nonconductive pollution that becomes conductive due to condensation These are sheltered locations where neither temperature nor humidity is controlled The area is protected from direct sunshine rain or direct wind MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Specifications Table 1 14 Environmental Limits and Use Classification for Safety Certification Compliance cont Category European Union Compliance Listing by a U S Nationally Recognized Testing Laboratory Canadian Certification Additional Compliance Installation Overvoltage Category Standards or description Compliance was demonstrated to the following specification as listed in the Official Journal of the European Union Low Voltage Directive 73 23 EEC amended by 93 68 EEC EN 61010 1 A2 1995 Safety Requirements for Electrical Equipment for Measurement Control and Laboratory Use ANSI ISA S82 01 Safety Standard for Electrical and Electronic Test Measuring Controlling and Related Equipment 19
166. n you will install the Chips amp Technology 69000 Display Driver 1 Open My Computer gt Control Panel gt Display 2 Select the Settings tab 3 Click the button labeled Display Type A 26 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 Click the button labeled Change Click the button labeled Have Disk Specify the D Drivers Video WINNT_4 0 directory for the driver location aN n B After the disk is scanned it will find the driver for C amp T 69000 PCI adapter and installs the driver 8 Reboot the system Set the Display Settings In this section you setup the display settings 1 Open My Computer gt Control Panel gt Display 2 Select the Settings tab 3 Set Screen Area to 800 by 600 pixels and Colors to 16777216 colors Installing Soft Power Off Driver Perform the following procedure to install the soft power off feature 1 Openan MS DOS window 2 Change directories to D drivers SoftPowerOff 3 Run the following commands regini jamsrv ini copy jamsrv exe winnt system32 regini jamshut ini copy jamshut sys winnt system32 drivers 4 Reboot the system Install NT Service Pack Use the following procedure to install NT Service Pack 5 or above 1 Insert the CD labeled MTM300 Installation software into the CD RO
167. ncy repair disk to restore user passwords if they are forgotten CAUTION The files on the Emergency Repair Disk are test system specific the disk shipped with your test system is the ONLY disk that will work with your system Make sure that the emergency repair disk is clearly marked with its serial number Do not lose this disk If you lose the Emergency Repair Disk provided with your test system create a new one as described below MTM300 Series MPEG Transport Monitor Service Manual A 1 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 Creating an To create an emergency repair disk clearly mark a high density 3 5 inch disk as Emergency Repair Disk the emergency repair disk for your test system serial number lt BOxxxxx gt be sure to write the serial number exactly as it appears on the rear panel then perform the following steps NOTE The emergency repair disk is test system specific 1 Choose Run from the Windows NT Start menu 2 Type rdisk in the Run dialog box The Repair Disk Utility dialog box opens Repair Disk Utility i x ate This utility updates the repair information saved when you installed the system and FX creates an Emergency Repair disk The repair information is used to recover a bootable system in case of failure This utility should not be used as a ba
168. nel option with your monitor your instrument will look similar to Figure 2 25 Tektronix MTM300 Series MPEG Monitor E gt gt Keypad A lt Floppy disk drive standard E r CD ROM drive standard SEE Touch screen Figure 2 25 Front panel elements CAUTION Do not use sharp or abrasive objects to perform operations using the touch screen Using sharp or abrasive objects can damage the LCD display The stylus included as a standard accessory with all transport monitors gives you more precise control over the items you touch on the touch screen Table 2 9 describes the keypad controls and Table 2 10 lists touch screen techniques for working with the Master client Use similar techniques for the Expert and Configuration clients MTM300 Series MPEG Transport Monitor Service Manual 2 41 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information 2 42 Table 2 9 Front panel key controls Control name Up Arrow Left Arrow Right Arrow Down Arrow Select Adjust Knob Run Stop Esc Tab Print Touch Menu Application key Help Print Screen START Key Numbers 0 to 9 peri od and minus Fetn Mechanism Button
169. nets m Default gateway IP address if your environment uses multiple networks or subnets MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information m DNS server IP address es if you use the DNS service to resolve Internet addresses some networks use multiple DNS servers m WINS server IP address es if your system uses WINS to resolve computer names to IP addresses some networks use multiple WINS servers NOTE To use transport monitors over a network your network administrator must assign your host machine an IP address you cannot use the transport monitor with Dynamic Host Configuration Protocol DHCP MTM300 Series MPEG Transport Monitor Service Manual 2 15 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Network Installation Setting TCP IP Parameters 2 16 This section tells how to set the parameters listed in Minimum Network Requirements and configure transport monitors to be managed in an SNMP based network management environment The information in this section describes only basic network installation procedures and does not replace the value added by networking professionals Each network uses specific values for such parameters as IP addresses and default gateways so the parameter values used in t
170. ng screws from the top and bottom of the plug in module you are going to remove 3 Carefully pull up on the module to loosen it from the backplane module connectors You may have to alternate lifting on the front and the rear of the module to work it loose from the from the connectors and the card bay Circuit board retaining plate Figure 6 19 Circuit board retaining plate 6 66 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures 4 When the module is loose from the connector lift the module out of the module bay 5 Place the removed module on a static free work surface or in an anti static protection bag Reinstalling a PCI Plug In Module Insert the module into the module bay at the correct slot position Carefully align the module edge connector with the backplane connectors Apply firm pressure to completely seat the module in the connectors Replace the module holding screws to hold the module in the card bay Uv es ccs ES Torque the screws to 8 in Ibs Mainframe Modules The front panel components can be removed and replaced without removing the mainframe cabinet Removing the bezel permits access to the retaining screws that hold the covers in place Removing the Interface Remove the front panel interface circuit board cover
171. ng shafted screwdriver to access the front screw through the hole in the chassis b Atthe top of the power supply remove two short T15 screws c Atthe rear of the power supply remove two short screws and two long T15 screws 6 76 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Front panel ribbon cable Screws 4 SCSI hard disk drive power connector Figure 6 26 Power supply long and short screw locations 5 Disconnect the backplane ribbon cable from the power supply module connector 6 Release the connector latches on the wide ribbon cable housing and disconnect the front panel ribbon cable from the front of the power supply module 7 Disconnect the SCSI hard disk drive power cable from the front of the power supply module 8 Slide the power supply module out of the chassis Use a flat blade screw driver as a lever if needed to disconnect the power supply connectors from the backplane connectors MTM300 Series MPEG Transport Monitor Service Manual 6 77 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures A Removing and Replacing the Controller Board 6 78 Reinstall t
172. ng system and hardware for correct operation If error messages occur during the power on diagnostics there may be a system error that prevents the MTM300 Series software modules from starting Table 6 1 lists some of the symptoms of hardware problems related to the operating system and peripheral devices and possible solutions Table 6 1 Troubleshooting power on failures Symptom Instrument does not power on Instrument powers on but does not complete the power on sequence Power on diagnostics fail Possible causes and recommended actions Verify that the power cord is connected to the instrument and to the power source Check that the instrument receives power when you press the On Standby switch check that fans start Check that power is available at the power source Contact your local Tektronix service center Check for and remove any disk in the floppy disk drive make sure instrument boots from the hard disk drive Isolate problem to faulty platform or to faulty module see Transport Monitor Hardware Diagnostics Contact your local Tektronix service center Instrument does not recognize accessories such as monitor printer or keyboard Check that accessories are properly connected or installed Contact your local Tektronix service center Instrument will not power off with If the transport monitor has a monitor keyboard and mouse connected try powering off the On Standby switch instrume
173. nitor Front panel cover Part number MTM300 Series MPEG Transport Monitor User Manual 071 0597 XX includes CD ROM 063 3257 00 not orderable 071 0598 00 N A N A N A 016 1691 00 161 0066 00 119 6107 00 650 4062 00 200 4408 00 Table 2 4 lists the standard accessories for the MTM300 Series Network Management Software Table 2 4 Standard accessories for the network management software Quantity Description Part number 1 MTM300 Series MPEG Transport Monitor User Manual 071 0597 XX includes CD ROM 1 CD ROM included with the manual contains 063 3257 00 application software and ancillary data not orderable 1 Read This First 071 0598 00 1 Software key 119 5927 00 1 License document 063 3158 00 MTM300 Series MPEG Transport Monitor Service Manual 2 7 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Optional Accessories Table 2 5 lists the optional accessories you can order for your transport monitor See your Tektronix representative for help ordering these optional accessories Table 2 5 Optional accessories Description Part number MTM300 Series MPEG Transport Monitor Service Manual 071 0601 XX Two input SMPTE310M I O daughter board MTM3FSS Two input ASI I O daughter board MTM3FAS Analysis board MTM3FPIA Power cord options Option A1 Universal Euro 220 V 161 0066 09 Option A2 United Kingdom
174. nitor Service Manual 6 13 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance 6 14 Pinging a host machine One of the utilities provided with all TCP IP installations is Ping exe Look in the C winnt system32 directory This utility allows you to send communication packets to and record the response from an indicated host machine This in essence determines whether or not your packets arrived at the destination To run ping use the following procedure 1 Select Run from the Start menu The Run dialog box appears 2 Type one of the following into the Run text box ping machineName ping IPaddress In the examples machineName and IPaddress represent the host machine name and IP address respectively of the networked device you are trying to ping 3 Click OK A DOS window appears indicating whether or not the destination is responding to the ping In Figure 6 4 the destination machine Oxford4 is not responding 7 C AWINNT4S ystem32 ping exe Pinging Oxford4 cse tek com 128 181 399 881 with 32 bytes of data Request timed out Request timed out Figure 6 4 Ping exe command window Ping only runs briefly and the DOS window closes when the process is complete MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Tr
175. nitoring desktop This option allows you to install the Master client from which you can connect to a Server Manager running on a remote transport monitor or network management station NOTE It is strongly recommended that you use the default destination folder C MTM300 9 Select the destination directory and click Next NOTE Steps 10 through 16 apply only to MPEG Transport Monitor installations For other types of installations proceed to step 17 on page 6 58 10 After some required files are copied you will need to reboot the host machine to continue with the installation so click OK at the prompt shown in Figure 6 16 Leave the disc in the CD ROM drive If you are installing the software over a network you may need to restart Setup exe after you log in again to complete the installation The installation software will shut down Windows NT and restart it You will need to log on as Administrator as you did in step 1 While you are waiting for the transport monitor to restart check your configuration of inputs how many inputs and which slots are used You will need to provide this information during phase two of the installation procedure MTM300 Series MPEG Transport Monitor Service Manual 6 57 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation 6 58 Install The system is going to reboot You will NEED to REBOOT t
176. nnector Description Transport stream input output 75 2 BNC connectors for the following signal formats ASI Input Accepts both Burst and Packet mode ASI formats and M2S ASI Output An active loop through of the corresponding input SMPTE310M Input Compliant with SMPTE310M SMPTE310M Output An active loop through of the corresponding input Alarm relay output 25 pin sub D connectors for relaying alarms Monitor 15 pin female high density D sub connector for SVGA monitor Keyboard Two mini DIN connectors for PS2 compatible keyboard on rear and side panels Mouse Two mini DIN connectors for PS2 compatible mouse on rear and side panels Printer 25 pin sub D connector for parallel communication LAN Ethernet 10 Base T 100 Base T RJ45 connector for Ethernet communications RS 232 438 9 pin D sub type connector for serial communication SCSI Standard PC compatible SCSI port NOTE Each transport stream input has a corresponding output The output BNC connector is located immediately below the input BNC connector for each pair of inputs and outputs Each transport monitor supports up to eight inputs as shown in Figure 2 2 on page 2 10 NOTE The alarm relay connector pins described in Table 2 8are two contacts of each relay The relay closes during each ETR 290 priority 1 and priority 2 error recorded by the transport monitor The alarm relay board in slot 8 relays errors detected on the inputs installed in slots 1 and 2 inputs 1A 1B 2A
177. now installed If you are installing network management software perform the procedure in Entering the General License Password Perform the remaining steps to enter the general license password Double click the License Manager icon in the Tektronix MPEG Test System window to start the application The Tektronix Software Protection window appears Consult the password document supplied with your MTM300 Series Network Management Software and identify the General password Enter the three 6 character hexadecimal numbers of the password in the corresponding Tektronix Software Protection window entry fields lowercase characters are acceptable and then click OK A License message window appears If the password is correct click OK to acknowledge the message If you made an error entering the password click OK and return to step 2 After you enter the correct password the installation of the network management software is complete MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 Restoring the MTM300 Series MPEG Transport Monitor Operating System and Drivers NOTE This procedure applies only to MTM300 Series Version 1 0 with the original Windows NT Version 4 0 CD If you need to replace the transport monitor hard disk you will need to restore th
178. ns do not solve the problems you are experiencing call your network administrator Problem am not receiving traps from the transport monitors that are supposed to be sending me traps Reason 1 The network management station is not connected to the network Solution If you can ping the local machine but cannot ping any other device on the network check the physical network connections to ensure that your network cable is not loose Check at both the network interface card in your device the LAN connector and the network drop Reason 2 The Server Manager on the network management station was started or restarted after the Server Manager s on remote machines started sending traps to the network management station Solution Stop and restart the Server Manager and Analysis Servers on the remote machine s using the procedure described in Stopping and Restarting Analysis Servers on page 6 13 Reason 3 The TCP IP parameters on the remote transport monitor are incorrect Solution Ping the remote transport monitor from the network management station using the procedure described in Pinging a host machine on page 6 14 If you cannot reach the transport monitor follow the procedure in Setting TCP IP Parameters beginning on page 2 16 to ensure that the TCP IP parameters on the transport monitor are correct Reason 4 The IP address of the network management station specified using the Router application on the remote transport monit
179. nsport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Restoring the Microsoft The TCP IP printing service allows users to print over their network Perform the TCP IP Printing Service following procedure to restore the Microsoft TCP IP printing service 1 10 11 12 Boot up the transport monitor without a recovery CD in the CD ROM drive Select Settings Control Panel from the Windows NT Start menu Double click the Network icon to open the Network dialog box and then select the Services tab If Microsoft TCP IP Printing is already in the Network Services list highlight it and click Remove Click Yes in the message box and then click Close in the Network dialog box Click Yes in the Network Settings Change message box to reboot the transport monitor without a recovery CD in the CD ROM drive After the system has rebooted and you have logged on insert the MTM300 Series Transport Monitor Operating System Recovery CD into the CD ROM drive of the transport monitor Select Settings Control Panel from the Windows NT Start menu Double click the Network icon to open the Network dialog box and then select the Services tab In the Select Network Service dialog box select Microsoft TCP IP Printing in the list and then click OK Verify that D 1386 is the path shown in the Windows NT Setup d
180. nsure that your network cable is not loose Check at both the network interface card in your device the LAN connector and the network drop Reason 2 You have specified a DNS server when your network does not use the Domain Name System to resolve host names and IP addresses Check with your network administrator to determine whether your network uses a DNS server Solution Check your TCP IP DNS tab entries see Setting TCP IP Parameters beginning on page 2 16 and make sure you haven t specified a domain name server IP address If you have remove the entry or entries on this panel Reason 3 The Host file C winnt system32 drivers etc Hosts on the transport monitor is incorrectly configured You use the Hosts file to resolve network host names and IP addresses if your network does not use the DNS Solution Check your Hosts file for the potential problems indicated in the following list m Ensure that the network computer name of your transport monitor is associated with the IP address of your transport monitor m Check the spelling of the host name and IP address The Hosts file is case sensitive so double check the capitalization of the host names m Pound sign symbols comment out everything else that follows the symbol on that line Make sure that this symbol does not precede any information on a line that you want parsed when the file is used to resolve host machine names Reason 4 If your network uses a DNS server
181. nt using the Windows NT shutdown procedure If the instrument still does not power off use the task manager to close down tasks Finally try the hard shutdown procedure push and hold the On Standby switch for five seconds to power off the instrument 6 4 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Table 6 2 Power up error messages Error number Test name Error meaning and corrective action 0x00000001 EPLD PCI test Fail EPLD PCI test Fail No3 3V DC Supply board NOK not correctly configure m EPLD PCI not correctly downloaded Bad Connection EPLD PCI Amcc5933 Bad Buffer PC 0x00000002 DPRAM to PCI access DMA mode DPRAM PCI access form PC in I O mode fail Bad Connection EPLD PCI lt gt Amcc5933 Bad Connection DPRAM PCI lt gt Amcc5933 Buffer PC NOK Bad DPRAM PCI 0x00000004 DSP start DPRAM PCI access form PC in DMA mode fail Bad Connection EPLD PCI lt gt Amcc5933 IRQ Bad Connection Amcc5933 lt gt PCI Bus IRQ 0x00000008 DSP environment initialization DSP didn t start No2 5C DC Supply board NOK Bad Connection DSP lt gt DSP Flash memory Bad Connection DSP lt gt DSP program SDRAM DSP Oscillator NOK 0x00000010 DSP to EPLD DSP environment can t be initialized Bad Connection DSP lt gt EPLD PCI 0x00000020 DSP Test of EPLD DSP
182. ntinue through any service or driver error messages that appear 11 After the transport monitor boots select Settings Control Panel from the Windows NT Start menu MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation 12 13 14 15 16 17 18 19 20 21 22 23 Double click Network in the Control Panel window to open the Network dialog box and the select the Adapters tab Click Add in the Network dialog box and then click Have Disk in the Select Network Adapter dialog box Type c Memp click OK in the Inset Disk dialog box and then click OK in the Select OEM Option dialog box Select 1 Intel R PRO 100B PCI Adapter TX in the Network Adapters list and click Update Specify c Memp as the directory location for the driver in the Windows NT Setup dialog box and then click Continue Click the Bindings tab in the Network dialog box to update the Network bindings and then click the Protocols tab Select TCP IP Protocol in the Network Protocols list and then click Properties to open the Microsoft TCP IP Properties dialog box Select the IP Address tab and then select 1 Intel R PRO 100B PCI Adapter TX in the Adapter list box If you are not going to use the transport monitor on a network enter 1 1 1 1 in the IP Address box If you are us
183. ntrol area Na Stop Test Results Summary The Board Access Test for Board 1 is OK Test Name Board Access 1 D w Process Path Stream Path 140 Flex Extemal Connection eeeeoecn The Pracess Path Test for Board 1 is OK The Stream Path Test for Board 1 is OK Thel O Flex access Test for Board 1 is OK Ja The Extemal connection Test for Board 1 failed due to a hardware error gt Test summary area during verification of a buffer 1916876 1925120 E rors resynchronizing 12 11 47 Board 1 Stream 1 Unable to synchonize on X9 data D2 F1 0253 12 11 47 Board 1 Stream 1 verification of 9 buffer Failure 12 11 47 Board 1 Stream 1 Error in Data gt Xor OXFF Byte Error Rate 0 154375 12 11 47 Board 1 Stream 1 5 775 360 42 417 024 bytes acquired 12 11 48 Board 1 Stream 1 Acquisition failure The acquisition detect error on input Data 12 11 54 User stopped test while waiting External Transfers require that every Dutput is connected to corresponding Input X i The E xtemal Transfer on Board 1 from Output 1 to Input 1 Fail Test details area Please verify that output and input are correctly connected 12 11 54 End of External Connection Test 12 11 54 Test Sum Up gt The External connection T est for Board 1 failed due to a 12 12 00 End Test Monday Nowember 15 1999 12 12 00 4 Figure 4 5 Self test in progress W The test c
184. nu type D drivers TouchScreen tnsetup exe and click OK 3 Select touch screen type DynaPro Serial SC3 4 Click Next to continue A 28 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 Miscellaneous Setup 5 Select the following communication port settings in the Hardware Controls Serial dialog box W Com Port COM 3 W Address 3E8 m IRQ 4 Baud Rate 2400 W Parity None W Data Bits 8 m Stop bits 1 Reboot the system 6 7 From the Start menu select Programs gt Touch gt TouchScreen Control 8 Click the Calibration button to begin touchscreen calibration 9 Follow the on screen instructions to calibrate the touchscreen 10 Click the User controls button to remove sound 11 Uncheck Sound check box In this section you will set several miscellaneous settings Event Viewer 1 From Start menu select Programs gt Administrative tools gt Event Viewer 2 Select Log settings from the Event Viewer Log Menu 3 For Application System and Security logs select Overwrite events as needed 4 For Application log set Maximum Log Size to 20032 Kbytes 5 Exit the Event Viewer Set Explorer Options In this section you will set the Disk Explorer display option 1 Open Explorer 2 Select Options under View MTM300 Se
185. number 211 0722 00 174 4240 00 174 4262 00 174 4229 00 174 4226 00 174 4227 00 174 4225 00 174 4261 00 174 4260 00 407 4710 00 119 6361 00 119 6361 01 119 6361 00 119 6361 01 174 3786 00 174 4223 00 174 3814 00 174 3787 00 174 3789 00 Serial no effective B020237 B020239 Serial no discont d B020236 B020238 Qty Name amp description 122 1 1 SCREW MACHINE 6 32 X 0 250 PNH STL CDPL T 15 TORX DR CA ASSY RIBBON IDC 28AWG 4 450L BOX FEMALE RTANG 50POS 2MM CTR CONN CA ASSY RIBBON SCSI LED 26 AWG 6 500L 2X BERG P N 65039 35 CABLE ASSEMBLY PARALLEL PORT 2 500 INCHES CABLE ASSEMBLY LPT PARALLEL PORT 2 X 13 2 50 INCHES CABLE ASSEMBLY FLOPPY 2 X 17 2 500 INCHES CABLE ASSEMBLY KEYBOARD MOUSE COM1 2 X 5 3 850 INCHES CA ASSY SCSI CONTROL SCSI 68POS MALE X 3 SCSI 68 POS FEMALE PANEL MOUNT CA ASSY DISCRETE SCSI POWER 16AWG 19 5L 2 DRIVE VERSION BRACKET SCSI DRIVE MTG 15 580 X 10 250 0 062 AL CHROMATE DISK DRIVE PRGM 119 6175 00 WINCHESTER 3 5 INCH 9 GBYTE SCSI 25L1810 MTM300 DISK DRIVE PRGM 119 6175 00 WINCHESTER 3 5 INCH 9 GBYTE SCSI 25L1810 MTM300 DISK DRIVE PRGM 119 6175 00 WINCHESTER 3 5 INCH 9 GBYTE SCSI 25L1810 MTM301 DISK DRIVE PRGM 119 6175 00 WINCHESTER 3 5 INCH 9 GBYTE SCSI 25L1810 MTM301 CA ASSY SP ELEC HIGH DENSITY FLOPPY DRIVE ZIF 26 0 039 CTR TIN PLATED END CABLE ASSEMBLY FRONT PANEL INTERFACE 2 X 50 15 0 INCHES CA ASSY
186. o continue with the second phase of the Installation Cancel Figure 6 16 Interim reboot message 11 12 13 14 15 16 After you log back on to Windows NT and the second phase of the installation begins click Next accepting the defaults at the Setup Type Welcome Select Program Folder and Selection Summary screens The setup program begins installing the software and related program files The activity and progress gauges appear at first to show that installation is progressing When asked if you want to use Auto Logon capabilities click Yes You must use this feature for transport monitors without a local user interface Enter the auto logon user name and password Administrator and MPEG2 and then click OK Click OK at the registry updated message At the Number of TS Input Option screen select the number and configura tion of inputs option that accurately describes your transport monitor configuration and then click Next An MSDOS window appears indicating that DSP files are being loaded At times while this window is displayed you may not see any activity this can last up to two minutes CAUTION Do not close this window until you are prompted to do so from the DOS window 17 18 During a normal setup two empty program group windows are displayed after the program files have been copied to your disk drive Proceed at step 20 on page 6 59 Click Next in the Select Prog
187. o reboot the transport monitor without a recovery CD in the CD ROM drive After the system has rebooted and you have logged on insert the MTM300 Series Transport Monitor Operating System Recovery CD into the CD ROM drive of the transport monitor Select Settings Control Panel from the Windows NT Start menu Double click the Network icon to open the Network dialog box and then select the Services tab In the Select Network Service dialog box select SNMP Service in the list and then click OK Verify that D 1386 is the path shown in the Windows NT Setup dialog box and then click Continue MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation 12 After the SNMP service is installed the Microsoft SNMP Properties dialog box is displayed Click OK to accept the default SNMP properties or enter the specific SNMP management settings for your network Contact your network administrator if you need assistance setting SNMP properties 13 Click Close to close the Network dialog box and then remove the recovery CD from the CD ROM drive NOTE If you do not remove the operating system recovery CD from the CD ROM drive the transport monitor will boot using the recovery CD 14 Click Yes in the Network Settings Change message box to reboot the transport monitor using the new settings
188. of the front panel Electrical Installation The electrical operating requirements for the MTM300 Series transport monitor are listed in Table 2 6 See Appendix A Specifications for more detailed electrical characteristics Table 2 6 Electrical operating requirements Requirement Specification Source Voltage 100 VAC to 240 VAC 10 90 VAC to 264 VAC RMS 47 Hz to 63 Hz Fuse Rating 10 A Fast 250 V Maximum Power Consumption 185 Watts typical Inrush Surge Current 36 Amps maximum Power Factor Correction Yes MTM300 Series MPEG Transport Monitor Service Manual 2 9 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information CAUTION Do not supply power to the instrument until all connections have been made Use the following procedure to make electrical signal and network connections 1 After you have installed the transport monitor in a rack or mounted it on your bench connect the power cord provided with the instrument to the power connector on the rear panel See Figure 2 2 2 Make the transport stream network and peripheral device connections necessary for your environment using the connectors at the rear of the instrument See Figure 2 2 for the locations of these connectors Table 2 7 shows the rear panel transport stream network and peripheral device connectors Alternative connectors for a mouse and keyboard are pr
189. ollowing procedure to restore the Intel EtherExpress PRO 100B PCI Adapter driver 1 Boot up the transport monitor without a recovery CD in the CD ROM drive 2 After the transport monitor boots insert the MTM300 Series Transport Monitor Operating System Recovery CD into the CD ROM drive of the transport monitor 3 Select Programs Command Prompt from the Windows NT Start menu CAUTION To prevent installation problems with the EtherExpress driver follow this procedure and copy the driver from the CD to a location on the transport monitor hard drive before you install the driver Installing the driver directly from the recovery CD may result in the PCI adapter driver not functioning properly 4 At the command prompt type copy d drivers etherexp c temp and press Enter 5 Select Settings Control Panel from the Windows NT Start menu 6 Double click Network in the Control Panel window to open the Network dialog box and the select the Adapters tab 7 Select the displayed driver and click Remove Click Yes in the Warning dialog box 8 Remove the operating system recovery CD from the CD ROM drive NOTE If you do not remove the operating system recovery CD from the CD ROM drive the transport monitor will boot using the recovery CD 9 Close the Network dialog box and click Yes in the Network Settings Change dialog box to reboot the transport monitor 10 While the transport monitor boots click OK to co
190. ommon Troubleshooting Procedures 0 e eee eee eee 6 13 Troubleshooting Transport Monitors 0 000 e eee eee 6 17 Troubleshooting Remote Monitoring Desktops 0 6 19 Troubleshooting Network Management Stations 6 23 Sources of Information 0 cece cece eee ehh 6 25 Software Repair and Installation 00 eee eese 6 27 Software Repair Strategy 0 ee cece ence en eee 6 27 Troubleshooting esiri 0 ccc cece eee ene 6 28 Restoring System Settings 0 0 eee eee eee eee eee 6 28 Restoring Device Drivers 0 0 cece eect eee eens 6 29 Restoring the Operating System and MTM300 Application Software 6 29 Restoring System Settings 0 0 cece cece eee eee eens 6 30 Restoring the Boot Order 0 0 eee eee eee 6 30 Restoring the BIOS Settings 00 c cece eee esis 6 31 Restoring the SCSI Drive Controller Settings 00 6 32 Restoring the Display Setting 0 00 2 e ee eee 6 33 Restoring the COM Port Settings lees 6 33 Restoring the Taskbar Auto Hide Setting 0 0006 6 34 Restoring the Event Viewer Setting 0 0 0 ee eee eee eee ee 6 35 Restoring the Windows NT Explorer Settings 00 6 35 Restoring the Boot Initialization Countdown s lesse 6 36 Setting Resetting and Disabling Auto Logon s esses 6 36 Restoring
191. on to open the Network dialog box and select the Protocols tab If NetBEUI Protocol is already in the Network Protocols list highlight it and click Remove Click Yes in the message box and then click Close in the Network dialog box Click Yes in the Network Settings Change message box to reboot the transport monitor without a recovery CD in the CD ROM drive After the system has rebooted and you have logged on insert the MTM300 Series Transport Monitor Operating System Recovery CD into the CD ROM drive of the transport monitor Select Settings Control Panel from the Windows NT Start menu Double click the Network icon to open the Network dialog box and select the Protocols tab In the Select Network Protocol dialog box select NetBEUI Protocol in the list and then click OK Verify that D 1386 is the path shown in the Windows NT Setup dialog box and then click Continue After the protocol is installed click Close to close the Network dialog box and then remove the recovery CD from the CD ROM drive NOTE If you do not remove the operating system recovery CD from the CD ROM drive the transport monitor will boot using the recovery CD 13 Click Yes in the Network Settings Change message box to reboot the transport monitor using the new settings 14 After the transport monitor reboots you must perform the procedure in Restoring Microsoft Windows NT Service Pack 6a on page 6 42 MTM300 Series MPEG Tra
192. onitor Service Manual A 25 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 Install Miscellaneous NT This procedure installs SNMP Service TCP IP Printing and NetBEUI services Services and Protocols Insert the CD labeled Microsoft Windows NT Workstation Version 4 0 into CD ROM drive Open My Computer gt Control Panel gt Network Select the Services tab Click the button labeled Add Select the SNMP service from the list then click OK Click the button labeled Add Select the Microsoft TCP IP Printing from the list then click Ok Select the Protocols tab QJ we li mA UD goo Te Click the button labeled Add 10 Select the NetBEUI from the list then click the OK 11 Reboot the system Installing Additional In this step you will add driver updates and applications to the hard disk Applications Part 1 Installing Sound Chip Driver In this section you will install the ESS Technology ES1869 Sound Chip Driver 1 Insert the CD label MTM300 Installation software into the CD ROM drive In Control Panel select Multimedia In Device tab select Audio Devices and click the Add button Select Unlisted or Updated Driver Specify the D Drivers Sound directory for the driver location ex Ux es A R9 Restart system when prompted Installing the Display Driver In this sectio
193. ontrol area indicates which tests are being performed and the progress of each test m A yellow LED icon indicates that the test is in process m A green LED icon indicates that the test is completed and passed m A red LED icon indicates that the test failed and the self test stops W The test summary area displays a summary of each test checked in the test control area When all tests for a set of diagnostics have been performed this section displays a summary of the test results MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Performance Verification m The test details area records details about each test as it is being performed When the self test is complete you can save the details of the self test by right clicking in the test details area and then selecting Save Report from the shortcut menu as shown in Figure 4 6 You will be prompted for a file name using a standard Save As dialog box dag EB Initialization phase of I 0 Flex Access Test 22 50 13 Start ll Flex Test M 1 22 50 13 Board 1 Stream 1 la Flex Acg Gen of 12 417 024 at 10000000 bit s 22 50 25 Board 1 Stream 1 la Flex Acg Gen of 24 330 304 at 20000000 bit s 22 50 37 Board 1 Stream 1 lo Flex Acq Gen of 37 443 584 st 30000000 bits 22 50 48 B 47 06 1 1 Flex Aca len of 49 956 864 at 40000000 bits 22 51 00 B _ Clear Report x Ac
194. or is incorrect Solution Start the Router application locally and use the following procedure to check and modify the IP address of the network management station on the remote transport monitor that is not sending the network management station traps t 1 Click the Connect button 2 Inthe Server name text box enter the name of the transport monitor to which you want to connect or pick a name from the list See Figure 6 11 on page 6 24 MTM300 Series MPEG Transport Monitor Service Manual 6 23 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Connect to a server x Server name Oxford 7 CARNAC NN Cancel Figure 6 11 Connecting to a remote Server Manager with the Router Once you are connected to the remote Router application you will see the names and IP addresses of the MTM300 Series devices the Server Manager on that machine is sending traps to appear in the List of machines receiving traps selection box See Figure 6 12 PU Router MTM300 0 0 0 0 on Oxford17 List of machines receiving Snmp traps Machine IP address Network Mask oxford 7 128 181 103 57 255 255 0 0 lemans 128 181 140 200 255 255 0 0 oxford1 128 181 39 5 255 255 0 0 Add Remove Apply Cancel Figure 6 12 List of machines receiving traps 3 Ensure that the name IP address and subnet mask for the network manage ment stat
195. ovided at the side panel see Figure 2 3 on page 2 12 See Appendix A Specifications for more information about the connectors and input signal formats Transport stream inputs outputs Alarm relay SVGA Power A outputs monitor LAN J CJC CCC CIC n d 2 3 4 5 6 7 Input A Printer 7 Y Output A Input B Keyboard Output B Mouse ped fp 9 pin RS 232 SCSI terminator Figure 2 2 MTM300 Series transport monitor rear panel connectors 2 10 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Table 2 7 Rear panel connectors Co
196. p 5 During the installation process if you are prompted to overwrite existing files select No 6 Remove the disc from the CD ROM drive and restart Windows NT when installation is complete MTM300 Series MPEG Transport Monitor Service Manual A 5 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 Installing the MTM300 Series Software A 6 This section describes how to install the MTM300 Series software into the environments listed in Minimum Software Installation Requirements on page A 4 The procedure is basically the same for each installation type Variations are discussed in the installation procedure NOTE If you are installing the MTM300 Series Network Management Software you need to install the Software protection key before starting the software installation Ensure that the software key shown in Figure A 1 is installed onto the printer parallel port of the workstation on which the software is being installed Also make sure that you have the General License Password document available You will be asked to enter the password from this document after you complete the software installation procedure To printer parallel port Figure A 1 Software protection key Uninstalling existing MTM300 Series software If you are reinstalling the MTM300 Series software uninstall the current sof
197. perating Information Microsoft TCP IP Properties x IPAddress DNS WINS Address Routing Domain N ame System DNS Host Name Domain jam20 cse tek com DNS Service Search Order 128 181 116 17 Jp 128 181 92 10 m Add Edit Remove Domain Suffix Search Order cse tek com Ef Down Add Edit Remove Cancel Figure 2 6 DNS tab parameters SNMP Network SNMP is a communication protocol built on top of UDP IP It implements a set Management of commands consisting of operations and variables Equipment or applications such as the MTM300 Series transport monitor that support SNMP present a set of variables that you can modify or consult as well as a set of notifications All of these parameters are grouped into a Management Information Base MIB MIBs are specifications containing definitions of management information so that network systems can be remotely monitored configured and controlled Accessing the MIB files To remotely control the MTM300 Series modules using any SNMP MIB browser you must load the RTA MIB files Two files are located in the following directory you need to load only one of them C Mib The two MIB text files found in this directory RTAv1 mib and RTAv2 mi b are for managing your transport monitors in SNMP version 1 and SNMP version 2 environments respectively The operations in SNMP are limited to retrieving the value of management informa
198. ppy Disk drive assembly as follows Floppy Disk Drive Assembly L 10 6 70 Remove the mainframe cabinet see Removing the Cabinet on page 6 62 for the removal procedure Remove the front panel bezel see Removing the Bezel Trim Ring on page 6 62 for the removal procedure Remove the front panel interface circuit board cover refer to Removing the Interface Circuit Board Cover on page 6 67 for the removal procedure Remove the key pad assembly refer to Removing the Key Pad Assembly on page 6 69 for the removal procedure Remove the three screws attaching the CD and Floppy Disk Drive assembly to the chassis There are two screws on the front of the assembly and one on the rear inside the front panel compartment of the chassis Disconnect the floppy drive cable from the floppy drive connector Lift up the locking latch on the floppy drive connector to release the interconnection cable and pull up on the cable to separate it from the connector Disconnect the audio cable from the CD drive four pin connector see Figure 6 24 on page 6 73 Disconnect the CD drive cable from the Controller board Slide the CD and Floppy Disk Drive assembly out through the front of the chassis You may have to lift the front of the assembly slightly to clear the EMI shielding fingers When the CD drive cable connector is clear of the front of the chassis carefully disconnect it from the CD drive connector adapter board MTM300 Series MPEG
199. pro Serial SC3 in the Select Touchscreen dialog box and then click OK Click OK to select Touch default selection as the group where the touchscreen control program will be located Click OK in the Hardware Configuration dialog box to open the Hardware Controls Serial dialog box Use Table 6 4 to set the touchscreen parameters in the Hardware Controls Serial dialog box and then click OK Table 6 4 Touchscreen driver hardware settings Parameter Setting Com Port Com 3 Configuration address 3E8 Configuration Irq 4 Baud rate 2400 Parity None Data bits 8 Stop bits 1 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation 13 Read the Readme file click OK and then click OK in the Installation complete dialog box 14 Remove the operating system recovery CD from the CD ROM drive and then reboot the transport monitor NOTE If you do not remove the operating system recovery CD from the CD ROM drive the transport monitor will boot using the recovery CD 15 After the transport monitor reboots select Programs Touch Touchscreen Control from the Windows NT Start menu 16 In the resulting Touch Screen Control Program window click Calibrate 17 Follow the displayed instructions to calibrate the touch screen Click OK when the calibration is co
200. r 3and4 Serial number 5 Qty 6 Name amp description 7 Mfr code 8 Mfr part number Abbreviations Mfr Code to Manufacturer Cross Index This section contains a list of the mechanical and or electrical components that are replaceable for the portable mainframe Instrument Use this list to identify and order replacement parts The following table describes each column in the parts list Description Items in this section are referenced by figure and index numbers to the exploded view illustrations that follow Use this part number when ordering replacement parts from Tektronix Column three indicates the serial number at which the part was first effective Column four indicates the serial number at which the part was discontinued No entry indicates the part is good for all serial numbers This indicates the quantity of parts used An item name is separated from the description by a colon Because of space limitations an item name may sometimes appear as incomplete Use the U S Federal Catalog handbook H6 1 for further item name identification This indicates the code of the actual manufacturer of the part This indicates the actual manufacturer s or vendor s part number Abbreviations conform to American National Standard ANSI Y1 1 1972 The table titled Manufacturers Cross Index shows codes names and addresses of manufacturers or vendors of components listed in the parts list 7 Mfr Code Thi
201. ram Folder window to accept the default folder name Tektronix MPEG Transport Monitor and continue Review the Destination Directory Selection and Start Menu Folder selections in the Selection Summary window If the selections are incorrect click Back and change the information as needed Once the information is correct click Next to proceed with installation MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation The setup program begins installing the software and related sample files The activity and progress gauges appear at first to show that installation is progressing During a normal setup two empty program group windows are displayed after the program files have been copied to your disk drive NOTE The following step applies only to Network Management Station installations For other types of installations proceed to step 20 19 If you are installing the network management software shortly after the program group windows appear a message reminds you to verify that the software key is installed Ensure that the software key is installed on the parallel printer port of your computer and then click OK 20 When the program group windows are populated with icons dismiss them and then click Finish in the Setup Complete window to complete the installation You can choose to vie
202. rchy Double tap the touch screen item at the point you want to expand or collapse a hierarchical display or touch the Expand Collapse control next to the item name Copying text or other values Touch and drag over the area you want to copy and then press the Shift button followed by the Copy button on the keypad Pasting text or other values Touch the area into which you want to paste the contents of the clipboard and then press the Shift button followed by the Paste button on the keypad MTM300 Series MPEG Transport Monitor Service Manual 2 43 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information 2 44 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com ees Theory of Operation Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com rtisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com eee Theory of Operation The MTM300 Series MPEG Transport Monitor can be used to monitor and analyze MPEG Transport Streams The transport monitor consists of modules that are installed in a standard mainframe platform The platform is based on a PC architecture The mainframe processor has the capability to make the calculations and data transfers
203. required to perform the analysis and report the results The mainframe circuitry also provides the power and user interface connections to the installed modules Mainframe Operation The functional operation is divided between the mainframe and the transport monitor modules The functional description starts with the mainframe and its capabilities A simplified block diagram of the mainframe is shown in Figure 3 1 The System Bus is contained in a backplane circuit board The bus directly connects to all applications modules shown in the block diagram Full system bus connections to the application modules are provided System Busses The System Bus contains three sub busses plus other signal wires Power Sub Bus Carries power and ground to the applications modules Control Sub Bus A PCI bus Audio Bus Provides a way to route an audio signal generated on any application module to the internal speaker and the headphone jack MTM300 Series MPEG Transport Monitor Service Manual 3 1 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Theory of Operation Only with option LC LCD Display Touch panel Keypad board Front panel interface board CD ROM drive O Front keyboard port Front mouse port Floppy drive Processor Rear keyboard port interface board Rear mouse port Parallel prin
204. ries MPEG Transport Monitor Service Manual A 29 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 3 Select Show all files and deselect Hide file extensions for known file types Set Boot Initialization In this section you will set the BOOT initialization countdown 1 Open the C boot ini file with a text editor 2 Set timeout value to 3 seconds 3 Save the file and exit the text editor Set the Disk Volume Set Extension 1 From the Start menu select Programs gt Administrative tools Disk Administrator 2 Select both partitions of the hard drive by pressing CTRL while selecting 3 On the Partition menu click Extend Volume Set The Disk Administrator displays the minimum and maximum sizes for the volume set 4 Type in the maximum size and click OK 5 Exit the Disk administrator and reboot the system Cleanup and Shutdown Undo any temporary changes you made while configuring the hard disk so that the changes will not be carried over to the end user s system Do the following m Undo any changes to the View options in My Computer m Close all windows and processes m Delete the contents of the C TEMP directory m Empty the Recycle Bin as the last step before shutdown A 30 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation
205. rk If your IP address is incorrect and the IP address does not exist on your subnet you may be able to communicate from the device transport monitor or monitoring station but you may not be able to communicate with the device Transport monitor Transport monitor Transport monitor Rennes TVTest 2 TVTest 1 IP address 128 181 99 62 IP address 128 193 99 2 IP address 128 181 99 62 Figure 6 1 Incorrect IP address 6 10 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Incorrect subnet mask Subnets and subnetting networks are complex topics which require a thorough understanding of IP addressing Call your network administrator if you think your networking problem involves subnets Figure 6 2 shows a simple and fairly common subnet mask problem In Figure 6 2 the subnet mask for TVTest 1 indicates that the network address is contained in the first two bytes of the IP address In dotted decimal notation the network address is 128 181 This information allows the device to communi cate with any other device with the same network address without being routed through a default gateway TVTest 1 can communicate with TVTest 2 and Rennes because these three devices share a medium so messages from TVTest 1 do not need to be routed TVTest 1 is therefore able to find the correct addresses for TV
206. rompted insert the emergency repair disk The emergency repair disk performs the following tasks Runs CHKDSK EXE on the WINNT and SYSTEM partitions Verifies each file in the installation and replaces any that are missing or corrupt Replaces the System Security and Security Accounts Manager hives in the registry Reinstalls the Boot Loader for instance the boot sector and BOOT INI among others MTM300 Series MPEG Transport Monitor Service Manual A 3 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 Minimum Software Installation Requirements This section describes the minimum requirements for each MTM300 Series software installation type MTM300 Series MPEG To reinstall the software onto a transport monitor use the original hardware and Transport Monitor software configuration of the transport monitor MTM300 Series Network Windows NT 4 0 with Service Pack 5 or above installed Management Software m 150 MB free disk space m 400 MHz Pentium II processor m 128 MB RAM m Software key shipped with the purchase of the network management software m Ethernet network adapter card LOBASE T minimum m SNMP service installed m Parallel port Remote Monitoring Windows NT 4 0 with Service Pack 5 or above installed Boome m 150 MB free disk space m 200 MHz Pentium processor m 64MB RAM
207. roup Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Replaceable Mechanical Parts List Figure 10 4 Cabinet parts and accessories MTM300 Series MPEG Transport Monitor Service Manual 10 13 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Replaceable Mechanical Parts List Replaceable parts list Fig amp index Tektronix Serialno Serial no number partnumber effective discontd Qty Name amp description Mfr code Mfr part number MTM300 Series Additional Replaceable Parts 039 0080 00 1 OEM BOARDS PCI RELAY 16 CHANNEL 50 PIN 92609 PCI PDIS016 CYPDISO 16P MTM300 Series Standard Accessories 011 0175 00 1 TERMINATOR SCSI Ill SINGLE ENDED ACTIVE TKOAT 869516 1 SHIELDED 68 POS MALE 0 05 CTR W JACKSCREWS 016 1691 00 1 RACKMOUNT KIT W 075 0372 00 INSTRUCTIONS 5Y400 016169100 063 2971 00 1 SOFTWARE PKG WINDOWS NT EMERGENCY TK2548 063 2971 00 REPAIR DISK BLANK 3 5 HD DISKETTE 063 3257 00 Oct 2000 1 SOFTWARE PKG APPLICATION CD V1 0 MTM300 TK2548 063 3257 00 SERIES 063 3442 00 Oct 2000 Sept 2001 1 SOFTWARE PKG APPLICATION CD V2 0 MTM300 TK2548 063 3442 00 SERIES 063 3442 01 Sept 2001 Dec 2001 1 SOFTWARE PKG APPLICATION CD V2 0 MTM300 TK2548 063 3442 01 SERIES 063 3442 02 Dec 2001 1 SOFTWARE PKG APPLICATION CD V2 1 MTM300 TK2548 063 3442 02 SERIES 071 0597 00 Jul 2000 1 MANUAL TECH USER MTM300 SERIES TK2548 071 05
208. ry mezzanine containing 128MB of SDRAM is attached to the MPEG processing board This memory is used by the FPGAs and DSP during process ing and also for storage of segments of transport streams Segments of transport streams can be stored when the software is configured to initiate Data Storage triggered by a selected transport stream error During the Data Storage configura tion the usable memory nearly 128 MB can be allocated to capture one input transport stream or divided among several inputs Once a segment of a transport stream is captured into this SDRAM memory it is transferred to the system hard drive in non real time as a trp file MTM300 Series MPEG Transport Monitor Service Manual 3 5 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Theory of Operation ASI Input Output Mezzanine SMPTE310M Input Output 3 6 Mezzanine A mezzanine which supports the ASI format can be installed on the MPEG processing board part number 116 0246 00 On this mezzanine the ASI input is transformer coupled to the input of an ASI receiver integrated circuit CY7B933 The receiver integrated circuit extracts the MPEG data from the ASI stream and presents it as parallel data on its output The parallel data is a common format that all the input output mezzanines use to transfer the MPEG stream to the MPEG processing board The ASI Input Output board also provides an active loop throug
209. s indicates the code of the actual manufacturer of the part 8 Mfr Part Number This indicates the actual manufacturer s or vendor s part number 10 2 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Replaceable Mechanical Parts List Manufacturers cross index Mfr code Manufacturer 00779 AMP INC 060D9 UNITREK CORPORATION 0B445 ELECTRI CORD MFG CO INC 0KB01 STAUFFER SUPPLY CO 0KB05 NORTH STAR NAMEPLATE INC 12136 PHC INDUSTRIES INC 1AW87 LEWIS SCREW CO 3M099 PORTLAND SCREW COMPANY 46628 LOGITECH INC 50356 TEAC AMERICA INC 5Y400 TRIAX METAL PRODUCTS INC 7X318 KASO PLASTICS INC 6874 DYNACLEAR THIN FILM PRODUCTS 80009 TEKTRONIX INC 93907 CAMCAR DIV OF TEXTRON INC 9Z609 CYBER RESEARCH INC TKOAT AMP INC TK1943 NEILSEN MANUFACTURING INC TK2172 WYLE ELECTRONICS INC TK2250 ARROW ELECTRONICS INC TK2385 METALCAST ENGINEERING INC TKo411 TEKTRONIX HONG KONG TK2480 WILLAMETTE PLASTIC TK2548 XEROX CORPORATION TK2647 INSTRUMENT SPECIALTIES CO INC TK6108 KENT H LANDSBERG CO TK6159 ARROW RICHEY ELECTRONICS TK6181 IMC PLASTICS INC 05791 LYN TRON INC Address CUSTOMER SERVICE DEPT PO BOX 3608 3000 COLUMBIA HOUSE BLVD SUITE 1 20 312 EAST MAIN STREET 810 SE SHERMAN 5750 NE MOORE COURT 1643 HADDON AVE PO BOX 1448 4300 SOUTH RACINE AVENUE 6520 N BASIN AVE 6505 KAISER DR 7733 TELEG
210. s not loose Check at both the network interface card in your device the LAN connector and the network drop Reason 2 The transport monitor or the network management station may not be operating or it may be disconnected from the network Solution Ping the host machine to which you are trying to connect using the procedure described in Pinging a host machine on page 6 14 If the ping response is Request timed out double check that the transport monitor or network management station is operating and that the network cable to the device is connected Reason 3 If the ping response from above the solution to Reason 1 is Bad IP address followed by the name of the host you were trying to reach the DNS server may be down or poorly configured Solution Ping the DNS server you can find the IP address for your DNS server on the DNS tab of the TCP IP Properties dialog box m If you can reach the DNS server use nslookup see Finding IP addresses for devices on your network on page 6 16 to check the DNS server entry for the host you are trying to reach Using the information from above check your Hosts file and ensure that the IP address network name combination is correct if it has been used in the Hosts file If the entry is already correct call your network administrator m If the ping response is Request timed out double check the IP address for your DNS server in the TCP IP Properties dialog box If the IP address for the DNS serv
211. scent backlight can be dimmed to 6046 of its maximum brightness with a custom screen saver or mainframe utilities applet A DC switching regulator board included as part of the display assembly provides the backlight high volt age supply The LCD display connects to the front panel interface board through a display adapter board in the display assembly The standard 10 4 inch touch panel included in the Option LC is mounted over the surface of the flat panel display The touch panel is active at the same time as the mouse A second front panel processor combines the mouse and touch screen signals to generate and receive standard mouse scan codes from the system controller MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Theory of Operation MTM300 System Modules Operation MPEG Processing Board The processing involved with monitoring of transport streams occurs on the MPEG Processing board 116 0245 00 It is a PCI form factor board Installed on the MPEG processing board are one or two Input Output mezzanine boards to receive the transport streams Two types of Input Output mezzanines can be installed on the MPEG Processing board for use with different formats The Part Number 116 0246 00 supports the ASI format The Part Number 116 0247 00 supports the SMPTE310M format Each mezzanine has two inputs and two outputs which provide
212. sembly m Backplane circuit board MTM300 Series MPEG Transport Monitor Service Manual 6 61 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Recommended Tools The following tools are recommended for transport monitor module assembly removal and replacement An anti static wrist strap for safe handling of assemblies containing static sensitive devices A screwdriver with T10 T15 and T20 Torx tips to remove the cabinet cover and the module mounting screws A 1 4 inch or larger flat blade screwdriver An 8 inch adjustable wrench or appropriate size open end wrench an aid for cabinet removal Smooth jaw pliers example KLEIN D306 51 2C Removing Remove the bezel trim ring to permit removal of the the key pad assembly the the Bezel Trim Ring interface circuit board and the CD floppy disk drive assembly The front bezel snaps onto the chassis There are three snaps across the top and three across the bottom Remove the front panel bezel as follows 1 Use smooth jaw pliers to grasp the On Stby key and pull straight out on the key to disconnect the key cap from the switch Use your fingers to lift up on the back edge at the top of the bezel to release the bezel from the snaps If you use a tool for leverage be careful not to bend the fingers of the EMI shielding strips After you have released the snaps across the top pull the top
213. sk that has less than 150 MB of free space 5 Exploring C DE x File Edit View Tools Help Al Folders Contents of C N Desktop E E My Computer i amp 9 3H Floppy amp File Folder C Bin File Folder BF he cara File Folder 17 OBRERIDJ CJEtc File Folder a S Mtsdocs on w wesleyk E File Falder 107 S c on w jaeques F bd E 42 object s 128MB Disk free space 409MB E Status bar Free space Figure A 2 Check free disk space 4 Insert the MTM 300 Series Installation Software disc into the CD ROM drive 5 Click the Start button and then select Run 6 Enter the following text in the Run dialog box and then click OK D Setup exe where D is the letter designator of your CD ROM drive 7 Click Next after you review the copyright and licensing agreement MTM300 Series MPEG Transport Monitor Service Manual A 7 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 The Tektronix MPEG Transport Monitor Setup window appears with the Setup Type dialog box displayed In Figure A 3 the Remote Monitoring Desktop is selected Setup Type Ea Click the type of Setup you prefer then click Next HP Openview N MM plugin MPEG Transport Monitar Description Install a software package for remote connection to a MPEG Transport Monitor or Networ
214. t Hard Processing DPRAM Buffer DSP NOK 0x00020000 PCI DPRAM by DSP Test access of PCI DPRAM by DSP Fail Bad connection DSP lt gt Hard Processing DPRAM Buffer DSP NOK 0x00040000 PCI Alignment FPGA Test access to PCI Alignment FPGA by PC Fail Bad connection Amcc5933 lt gt PCI Alignment FPGA m PCI Alignment FPGA NOK 0x00080000 PC to DSP Test command from PC to the DSP fail Bad connection DPRAM PCI EPLD PCI IRQ Bad connection DPRAM PCI EPLD DSP IRQ 0x00200000 Transfer Data in Memory Buffer Test Transfer Data in memory Buffer Fail Bad connection BIFIFO PCI lt gt PCI Alignment FPGA Bad connection BIFIFO PCI lt gt FPGA Memory MTM300 Series MPEG Transport Monitor Service Manual 6 7 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Software Problems Your MTM300 Series MPEG Transport Monitor comes with software already installed For any suspected software problems try to isolate the problem to the program monitor application software or to other installed software Many software problems are due to corrupted or missing software files In most cases the easiest way to solve software problems is to reinstall the software and follow the on screen instructions See Software Repair and Installation on page 6 27 If you suspect networking problems see Network Troubleshooting Procedures beginning on page 6 9 Transport Monitor Hardware problems can
215. t before the expiration of the warranty period and make suitable arrangements for the performance of service Customer shall be responsible for packaging and shipping the defective product to the service center designated by Tektronix with shipping charges prepaid Tektronix shall pay for the return of the product to Customer if the shipment is to a location within the country in which the Tektronix service center is located Customer shall be responsible for paying all shipping charges duties taxes and any other charges for products returned to any other locations This warranty shall not apply to any defect failure or damage caused by improper use or improper or inadequate maintenance and care Tektronix shall not be obligated to furnish service under this warranty a to repair damage resulting from attempts by personnel other than Tektronix representatives to install repair or service the product b to repair damage resulting from improper use or connection to incompatible equipment c to repair any damage or malfunction caused by the use of non Tektronix supplies or d to service a product that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product THIS WARRANTY IS GIVEN BY TEKTRONIX IN LIEU OF ANY OTHER WARRANTIES EXPRESS OR IMPLIED TEKTRONIX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
216. t monitor without a recovery CD in the CD ROM drive Select Settings Control Panel from the Windows NT Start menu Double click Display in the Control Panel window to open the Display Properties dialog box Select the Settings tab and then click Display Type to open the Display Type dialog box Set the Desktop Area option to 800 by 600 pixels Set the Color Palette option to 16777216 colors Click Test to verify the changes and then click OK to apply the changes and exit the Display Properties dialog box Restoring the COM Port The transport monitor uses the COMI COMG and COM4 ports COM2 is not Settings used by the transport monitor Perform the following procedure to restore the COM port settings 1 Boot up the transport monitor without a recovery CD in the CD ROM drive 2 Select Settings Control Panel from the Windows NT Start menu 3 Double click Ports in the Control Panel window to open the Ports dialog box The COM ports that are configured are listed in the Ports list box 4 Delete any listed COM port other than COMI COMG and COM4 For example if COM2 appears in the Ports list highlight COMZ click Delete and then click OK in the Ports Control Panel dialog box 5 If COMI COM3 or COM4 are not in the Ports list click Add to open the Advanced Settings for New Port dialog box 6 Use the COM Port Number list box to select the COM port number 1 3 or 4 that the transport monitor does not have configur
217. ter port Mainframe O Ethernet port single board computer O Ext VGA SCSI drive 0 Ext SCSI port PCI Bus 0 Backplane board PCI to PCI PCI to PCI Bridge 1 Bridge 2 PCI Bus 1 PCI slots gt 1 2 3 4 5 6 7 8 ME eee 2nd MPEG Analysis Alarm relay board only in board l MTM301 MPEG Analysis board p e anan 4 Figure 3 1 Mainframe simplified block diagram 3 2 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Theory of Operation Power Supply The Power Module consists of the Power Conditioning Board a purchased power supply the AC supply connector with line filter and the power supply cooling fan The Power Module supplies the PCI bus voltages through the backplane connectors that engage when the module is bolted in place Other voltages are provided to the mainframe modules through connectors and ribbon cables The power conditioning board distributes power from the main power supply to the backplane the front panel and the SCSI drive connector The 5 V and 12 V from the main supply are distributed through current limit circuits to meet safety specifications Six additional voltages are generated by DC to DC
218. terface board Q l a ud we 2 CDROM Audio e connector connector Figure 6 24 Floppy disk drive and CD audio connector installation Removing the Speaker The bezel trim ring and key pad assembly must be uninstalled to remove the speaker for replacement 1 Remove the bezel trim ring see Removing the Bezel Trim Ring on page 6 62 for the removal procedure 2 Remove the front panel interface circuit board cover refer to Removing the Interface Circuit Board Cover on page 6 67 for the removal procedure MTM300 Series MPEG Transport Monitor Service Manual 6 73 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures 3 Remove the key pad assembly refer to Removing the Key Pad Assembly on page 6 69 for the removal procedure 4 Disconnect the speaker connector from the front panel interface board see Figure 6 34 on page 6 86 5 Remove the four T15 screws that attach the speaker to the chassis and remove the speaker from the chassis Note the routing of the speaker cable for reinstallation D Replacing the Speaker Route the speaker wire harness through mainframe chassis hole as shown in Figure 6 25 2 Attach speaker to chassis with four T15 screws Torque the screws to 8 in lbs Plug speaker connector here Screws 4
219. the instrument When the transport monitor has booted from the recovery CD ROM a readme text file will be displayed The readme text file contains instructions on how to perform various commands Type the following command in the DOS window to reprogram the CMOS NVRAM back to the factory default setting for the BIOS RESTBV14 BAT When the BIOS has been successfully restored an array of BIOS values will be displayed on the screen Reboot the transport monitor after the BIOS value array is displayed NOTE To manually configure the BIOS of the transport monitor refer to Appendix A page A 14 in this manual MTM300 Series MPEG Transport Monitor Service Manual 6 31 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Restoring the SCSI Drive The transport monitor is equipped with an ultra wide SCSI hard disk The SCSI Controller Settings controller must be configured with the Ultra SCSI Speed option enabled to ensure the required data access performance to and from the hard disk By default the SCSI controller has this option disabled The transport monitor is shipped from the factory with this option enabled If the Ultra SCSI Speed option has been changed either manually or by resetting the SCSI host adapter you must restore the factory default SCSI controller settings and enable the Ultra SCSI Speed option to ensure proper performance
220. the chassis compartment and line up the mounting screw holes in the mounting brackets with the screw holes in the chassis mainframe Install the four T 15 Torx screws that hold the hard disk drive to the mainframe chassis Tighten the four screws to 8 inch pounds of torque Connect the power supply cable to the hard disk drive Reconnect the SCSI cable connector to the hard disk drive Dress the ribbon cable flat against the mainframe NOTE If you are replacing a hard disk drive follow the instructions provided with the replacement disk drive to restore the software and disk partitioning required for the MTM300 Series operating system MTM300 Series MPEG Transport Monitor Service Manual 6 75 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Removing and Replacing Use the following steps to remove the power supply module the Power Supply Shut down the mainframe and unplug the power cord 2 Remove the transport monitor cabinet refer to Removing the Cabinet on page 6 62 for the removal instructions 3 Remove the key pad assembly refer to Removing the Key Pad Assembly on page 6 69 for the removal procedure 4 Remove the five short and two long T15 screws that attach the power supply module to the chassis see Figure 6 26 for the screw locations a Atthe front of the power supply module remove one short T15 screw Use a lo
221. the mainframe chassis CAUTION While handling and installing the controller board do not press on the memory SIMMs single inline memory modules Lower the controller board into the mainframe while dressing the I O board to controller board wiring harnesses away from the slot position Align the controller board edge connectors with the backplane slot connec tors and press down firmly on the top edge of the circuit board to seat the controller board in the backplane connectors Attach the controller board bracket to the mainframe chassis with two T15 screws Torque the screws to 8 in lbs Reconnect the I O board to controller board cables Refer to Connect I O board to Controller board on page 6 82 for the connection sequence Removing and Replacing The Controller I O board has many cables to the controller board that must be the Controller I O Board disconnected before it can be removed After removing the cabinet and circuit board retaining plate use the following procedure to remove the I O circuit board 1 Remove the two T15 screws that hold the controller I O board to mainframe chassis one on top and the other in the rear panel 2 Disconnect the SCSI disk drive ribbon cable from the controller board see Figure 6 29 3 Disconnect the two 10 pin connectors from J290 and J190 on the I O circuit board from the controller board 4 Disconnect the 26 pin connector from J170 on the I O circuit board from the bo
222. the server may be down or poorly configured Solution Ping the DNS server IP address using the procedure described in Pinging a host machine on page 6 14 If you do not get a response from the DNS server the server may be down Call your network administrator You can avoid using a DNS server by modifying the Hosts file as described in Configuring a Transport Monitor for use in a Small Network on page 2 32 and entering the IP address and transport monitor network name When the transport monitor tries to resolve host names and IP addresses the Hosts file is parsed first If a relevant entry is found in the Hosts file the DNS server is not used MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Troubleshooting Remote Each potential problem in this section begins with a problem statement one or Monitoring Desktops more possible reasons for problem and one or more potential solutions for each reason If the solutions do not solve the problems you are experiencing call your network administrator Problem cannot connect to a transport monitor or a network management station Reason 1 The remote monitoring desktop is not connected to the network Solution If you can ping the local machine but cannot ping any other device on the network check the physical network connections to ensure that your network cable i
223. tion modifying the value of management information and reporting an event MTM300 Series MPEG Transport Monitor Service Manual 2 19 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information 2 20 Retrieval The most common type of retrieval operation requires that the identities are those that exactly match the identity of returned variables This retrieval operation is called GET For instance from a DOS prompt window you can run the following command to check that the Analysis Server is running on the first input getone v2c machineName rta0 rtaStartStop 0 where machineName is the network name of the transport monitor for which you are trying to determine the Analysis Server status Modification There is one modification operation which is called SET The operand for SET is a list of pairs Each pair consists of the identity of a variable and its desired value Use this operation to configure and control a managed system For instance from a DOS prompt window you can run the following command all on one line to stop analysis on the first input of a named transport monitor setany v2c lt machineName gt rtaO rtaStartStop 0 i stop where machineName is the network name of the transport monitor for which you are trying to start the Analysis Server To restart the Analysis Server use the same syntax but change the i switch parameter
224. tisantg com Appendices Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com rtisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com N a ns ng os dn S Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 There are three parts to this section m Creating and Using an Emergency Repair Disk m Minimum Software Installation Requirements m Software Installation Creating and Using an Emergency Repair Disk An emergency repair disk specific to the system is supplied with each Tektronix MPEG Test System Whenever you upgrade the software or change your password it is strongly recommended that you also create a new emergency repair disk Be sure to update the emergency repair disk each time you add a user or change a password This will minimize the chances that you will need to completely reload the operating software for a minor problem Use the emergency repair disk to restore your system to its initial setup state if your system files become corrupt and you are unable to recover the previous startup configuration Last Known Good the Windows NT startup screen option If you don t have the emergency repair disk you will have to reinstall Windows NT Please see the Windows NT System Guide provided with your back up copy of Windows NT for the procedure required to restore your system You can also use the emerge
225. tive front cover on the front of the transport monitor gt gt lt Bottom spacer pad 1 2 of 004 4925 00 Outside edge of box gt lt Spacer pad positioned inside the bottom of the box Figure 6 39 Placement of bottom spacer pad in inner shipping box MTM300 Series MPEG Transport Monitor Service Manual 6 93 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures 10 Place the transport monitor in the protective bag The bag prevents dust moisture or other small packaging debris from entering the cabinet Fold the top of the bag neatly over the top of the transport monitor to make it as flat as possible and seal with packing tape Place the bagged transport monitor in the inner shipping box The small feet on the bottom of the cabinet go in the square holes in the spacing pad and the larger feet near the front of the transport monitor go in the larger rectangular holes The bezel end of the cabinet fits over the edge of the spacer pad Place the other spacer pad on top of the transport monitor Place the side with the small square holes against the side of the box The protective front cover on the bezel of the transport monitor is not covered by the top spacer pad Close and tape the inner shipping box Place one of the support inserts in the bottom of the outer
226. to the chassis CD drive as shown in Figure 6 23 Attach the floppy drive to chassis with four crosstip screws Torque each screw to 2 in Ibs Reinstalling the CD and When the CD and Floppy drive assembly is assembled it can be reinstalled into Floppy Disk Drive the chassis Assembly 2 6 72 1 Align the assembly with the slot in the chassis Connect the CD drive cable to the CD drive connector adapter board Slide the assembly into the compartment and line up the attaching screw holes Install the three attaching screws two in the front and one in the rear of the assembly Attach the audio cable to CD drive four pin connector a Align the audio cable white colored dot with pin 1 of CD drive four pin connector b Plug the audio cable onto the CD drive connector see Figure 6 24 Attach the floppy drive cable to the floppy drive connector a Lift up floppy drive connector locking latch MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures b With the contacts of the short end of floppy drive cable facing towards the floppy drive insert cable into floppy drive connector as shown in Figure 6 24 c While supporting the circuit board push the locking latch closed E Audio cable CDROM cable dd Contacts face toward floppy drive b Pd Nee i CDROM In
227. top 1 Place your cursor over the Analysis Server icons in the system tray to Tenet display the Tool Tip indicating the input each Analysis Server is moni toring 2 Right click the Analysis Server you want to stop and then select Stop from Tel m the shortcut menu 3 Wait for the icon to lose the green highlighting and then repeat step 2 selecting Start from the shortcut menu J MSG Exit The green highlighting will reappear indicating that the Analysis Server is started on the indicated input You can also stop and restart the MPEG Analysis Service from the Services dialog box This technique stops and restarts the Server Manager and all Analysis Servers without restarting the transport monitor 1 From the Start menu point to Settings and then select Control Panel 2 Double click the Services icon 3 In the Services dialog box scroll down the list of services and then highlight MPEG Analysis Service 4 Click Stop and then wait for the Server Manager and Analysis Server icons to disappear from the system tray at the lower right hand corner of the desktop 5 Click Start to restart both the Server Manager and Analysis Server processes The Server Manager icon and the Analysis Server icons for all of your inputs will reappear in the system tray Finally you can restart your transport monitor which will automatically restart the Server Manager and Analysis Server processes MTM300 Series MPEG Transport Mo
228. transport monitor You can check to see that the Server Manager and Analysis Servers are running by looking for the icons in the system tray as shown in Figure 2 11 Je 233PM Figure 2 11 Server Manager and Analysis Server icons in system tray One Analysis Server icon per input capacity is displayed All of the Analysis Server icons are usually green indicating that the Analysis Servers are running If the icons are not displayed restart the Server Manager and Analysis Servers The easiest way to restart these services is to restart the transport monitor See Stopping and Restarting Analysis Servers on page 6 13 for an alternative procedure You can change the login passwords if necessary refer to the Windows NT documentation for instructions If you change any login password be sure to create a new emergency repair disk Refer to Creating and Using an Emergency Repair Disk on page A 1 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Starting and Exiting the Master Client Application To start the Master client use one of the following techniques m Double click the Master client icon in the Tektronix MPEG Transport Monitor program group window m Select Master Client from the Tektronix MPEG Transport Monitoring System program group as shown in Figure 2 12 Lg Accessories JS Startup r
229. ttom 26 pin connector on the controller board 5 Carefully pull up on the I O board to loosen it from the backplane connec tors 6 When the board is loose from the backplane connectors lift the assembly up to gain access to the remaining interconnection cables 7 Disconnect the CD drive ribbon cable from J250 of the I O circuit board 6 80 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Removal and Replacement Procedures Reinstall the I O Board Use the following steps to insert the I O circuit board into the slot 10 position in the mainframe card bay 1 Dress both controller board wire harnesses so that you can insert the I O circuit board into the first slot as shown in Figure 6 28 Hold the SCSI ribbon cable against the side of the mainframe and insert the T O board into the slot Align the front end of the circuit board with the guide rail on the front of the card bay CD Drive ribbon cable plugs onto J250 I O Circuit board with cables installed Figure 6 28 Insert I O board into slot 1 3 Lower the I O board into the mainframe slot but do not press the board into the backplane connector 4 Route the CD drive ribbon cable over the I O board 5 Lift up the I O board and with one hand bracing the circuit board on the backside plug the CD drive ribbon cable onto J250 of the I O board
230. tware using the following technique 1 Exit all open applications 2 Select Uninstall MTM300 from the Tektronix MPEG Transport Monitor to remove existing MTM300 Series application files 3 Click Yes in the Confirm File Deletion message box Also click OK if you are notified that SNMP is being stopped 4 Click OK when the software files have been removed MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 NOTE Some of the steps in this procedure are specific to one software installa tion type Disregard steps that are not appropriate for your installation for instance if you are installing the remote monitoring desktop disregard the discussions of the software key The procedure indicates which steps are specific to a particular installation type Installing the MTM300 Series application files 1 Logon to your NT workstation as Administrator 2 Right click the My Computer icon on your Windows NT desktop and then select Explore from the submenu In the Exploring window select the icon that represents the disk drive on which you will install the software usually drive C 3 Check the status bar at the bottom of the Exploring window to verify that the target disk has at least 150 MB of free space You cannot install the software on a di
231. ty Instrumentation Guaranteed 888 88 SOURCE www artisantg com Table of Contents Figure 4 4 Changing self test parameters Le 4 3 Figure 4 5 Self test in progress ccc cece e cere ree eeee 4 4 Figure 4 6 Saving test results cece cece e cere eee eeee 4 5 Figure 6 1 Incorrect IP address eere 6 10 Figure 6 2 Incorrect subnet mask eee 6 11 Figure 6 3 Incorrect default gateway IP address 6 12 Figure 6 4 Ping exe command window e 6 14 Figure 6 5 Tracert exe command window 6 15 Figure 6 6 Command prompt with nslookup results 6 16 Figure 6 7 Network name ccc cece cece cece nnn 6 17 Figure 6 8 Network dialog box adapters tab 6 20 Figure 6 9 Adapter card dialog box eeeeeeee 6 21 Figure 6 10 Adapter card test complete eeeeee 6 21 Figure 6 11 Connecting to a remote server manager with the iade PT TE 6 24 Figure 6 12 List of machines receiving traps 6 24 Figure 6 13 Software protection key eese 6 52 Figure 6 14 Check free disk space ccc ee eeceecenee 6 55 Figure 6 15 Setup type dialog box eere 6 56 Figure 6 16 Interim reboot message eee 6 58 Figure 6 17 Right side handle screws eeeeeeeee 6 63 Figure 6 18 Rear panel feet removal
232. uaranteed 888 88 SOURCE www artisantg com Appendix A Software Repair and Recovery for MTM300 Series Version 1 0 11 After you have logged back on to Windows NT and the second phase of the installation has begun click Next accepting the defaults at the Setup Type Welcome Select Program Folder and Selection Summary screens The setup program begins installing the software and related program files The activity and progress gauges appear at first to show that installation is progressing 12 When asked if you want to use Auto Logon capabilities click Yes You must use this feature for transport monitors without a local user interface 13 Enter the auto logon user name and password Administrator and MPEG2 and then click OK See Figure A 5 A Auto Logon x User name administrator Password J Confirm Password Figure A 5 Auto logon 14 Click OK at the registry updated message 15 At the Number of TS Input Option screen select the number and configura tion of inputs option that accurately describes your transport monitor configuration and then click Next 16 An MSDOS window appears indicating that DSP files are being loaded At times while this window is displayed you may not see any activity this can last up to two minutes CAUTION Do not close this window until you are prompted to do so from the DOS window During a normal setup two empty program group windows are displayed after th
233. uments listed under Related Material on page xv In addition the following formatting conventions apply to this manual Bold text refers to specific interface elements that you are instructed to select click or clear Example Select Settings from the Configuration menu J alic text refers to document names or sections Italics are also used to refer to a named item when it is first described Example See Details Panel for more information Example A transport stream also called a multiplex is an ordered series of bytes representing valid MPEG 2 DVB or ATSC elements m Mono spaced text can indicate the following m Text you enter from a keyboard Example Enter administrator for your login and MPEG2 for your password W Characters you press on your keyboard Example Press CTRL C to copy the selected text m Paths to components on your hard drive Example The Tektronix RTA MIB is at the following location C MIB xvi MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Preface Contacting Tektronix Phone Address Web site Sales support Service support Technical support 1 800 833 9200 Tektronix Inc Department or name if known 14200 SW Karl Braun Drive P O Box 500 Beaverton OR 97077 USA www tektronix com 1 800 833 9200 select option 1 1 800 833 9200 select option 2
234. ur transport monitor If not see Appendix C Networking for procedures to configure TCP IP parameters To use the transport monitor you must specify the Server Managers to which you will send error messages Error messages called traps are generated by the Analysis Servers and sent to one or more Server Managers running on the local or remote host machines A host machine can be either a transport monitor or a personal computer with the remote desktop or network management software installed By default the transport monitor is configured to send traps to the local Server Manager using the localhost loopback address as the trap target If you are installing the transport monitor into a networked system you can also send traps to one or more network management stations See the procedures described in Configuring the MTM300 Series MPEG Transport Monitor beginning on page 2 28 for complete procedures on configuring host machines that have MTM300 Series modules installed on them MTM300 Series MPEG Transport Monitor Service Manual 2 13 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Network Requirements Physical Requirements Minimum Network Requirements The Transmission Control Protocol Internet Protocol TCP IP protocol stack is pre loaded on MTM300 Series MPEG Transport Monitors The open nature of TCP IP allows you to create networks using var
235. ure 6 3 messages to devices on other subnets will not reach their destination because they never made it to the default gateway IP address 128 181 96 201 Subnet mask 255 255 255 0 Default gateway 128 181 96 1 Transport monitor Carnac IP address 128 181 96 1 Gateway router Gateway router IP address 128 181 99 1 Transport monitor Transport monitor Transport monitor Rennes TVTest 2 TVTest 1 IP address 128 181 99 82 IP address 128 181 99 72 IP address 128 181 99 62 Subnet mask 255 255 255 0 Subnet mask 255 255 255 0 Subnet mask 255 255 255 0 Default gateway 128 181 99 1 Default gateway 128 181 99 1 Default gateway 128 181 99 10 Figure 6 3 Incorrect default gateway IP address 6 12 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance Common Troubleshooting Many of the procedures performed in the following sections are common tasks Procedures Use these procedures when called for in the following sections Stopping and restarting the Analysis Servers Usually the Analysis Servers for all of your inputs start automatically when the transport monitor starts However sometimes what may at first seem to be a network problem can be cleared simply by stopping and restarting one or more Analysis Servers Use the following procedure to perform this task from the desk
236. ut Request timed out Request timed out 204 146 80 99 ER LER 3121212122 6 KOK KK KKK KKK K KEK KKK K KKK a Figure 6 5 Tracert exe command window MTM300 Series MPEG Transport Monitor Service Manual 6 15 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Maintenance 6 16 Finding IP addresses for devices on your network At times you may need to find or confirm the IP address of a computer on your network or conversely the network name if all you have is an IP address You may want to find this information to ensure that IP addresses and network names you use in the Hosts file are correct The utility that will display this information is nslookup exe Use nslookup as described below 1 Point to the Start button and then select MSDOS The command line interface appears 2 Enter one of the the following and press Enter where machineName or IP address is the network name or IP address respectively of the device you are trying to lookup m nslookup machineName m nslookup IP address The network name and IP address of the device you are trying to look up is displayed If your network uses DNS the IP address and network name of the DNS server is also displayed See Figure 6 6 N Command Prompt Microsoft R gt Windows NTCTM5 lt C gt Copyright 1985 1996 Microsoft Corp C gt nslookup oxford4 dnsmaster tek com 128 181 5 11 oxford4
237. ve The transport streams are input to the instrument through the transport monitor applications board The transport monitor applications board sends the data over the PCI bus to the mainframe controller The mainframe controller manages the storage of the data on the SCSI drive An external SCSI port is located on the rear of the instrument The port is a Wide SCSI 68 pin connector which can be used to attach an additional SCSI storage device to increase storage capacity or accommodate file transfer When no external SCSI devices are attached to the port the port must be terminated using the terminator supplied with the transport monitor The floppy disk drive is a standard one half inch drive that supports 3 5 inch 1 44 Mbyte high density double sided floppy disks The CD drive is a half height drive similar to standard lap top computers A CD caddy is not needed The CD drive drawer is manually operated to insert and extract a CD disc from the drive PS2 compliant mouse and keyboard ports are provided on the lower left side of the instrument and also on the instrument rear panel Either set of connectors can be used These ports are interfaced through the front panel processors to the mainframe controller The flat panel display included in Option LC is a backlighted 10 4 inch diagonal Active Matrix Thin Film Transistor TFT LCD panel To extend the life of the backlight and prevent burning of the TFT LCD screen the cold cathode fluore
238. vers See Figure 2 18 on page 2 30 A host machine can be a transport monitor or network manage ment station with a Server Manager 4 Click Add The SNMP Traps to Target dialog box is displayed 5 Enter the computer name of the network management station in the Computer Name text box You can get this name from your network administrator or you can get it from the Network dialog box on the network management station Right click the Network Neighborhood icon on the Windows NT desktop and select Properties from the shortcut menu to display the Network dialog box 6 After you enter the name of the network management station to which you will send traps click in the IP Address text box If the computer name is recognized the IP address and subnet mask are automatically completed for you as shown in Figure 2 19 If the name is not recognized enter the IP address by hand SNMP Traps target Computer Name camac Add IP Address 128 181 33 185 Cancel Subnet Mask 255 255 0 0 Figure 2 19 IP parameters for network management station 7 Click Add when you are finished When you return to the Router application the IP parameters for the network management station are displayed in the List of machines receiving traps selection box as shown in Figure 2 20 MTM300 Series MPEG Transport Monitor Service Manual 2 31 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com
239. w the Read Me file now or later It is installed in C MTM300 Bin 21 If you choose to view the Read Me file a Notepad window opens Read this file for important information and then exit Notepad 22 Another Setup Complete window opens Accept the Yes I want to restart my computer now option remove the MTM300 Installation Software disc from the CD ROM drive and click Finish to complete setup and restart the system NOTE You need to restart your computer before you enter the license password in the next procedure or before you can use the software 23 When prompted log on as any user The software is now installed If you are installing network management software perform the procedure in Entering the General License Password on page 6 60 MTM300 Series MPEG Transport Monitor Service Manual 6 59 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Entering the General Entering the general license password is required only for Network Management License Password X Station installations To enter the general license password perform the following steps 1 Double click the License Manager icon in the Tektronix MPEG Test System window to start the application The Tektronix Software Protection window appears 2 Consult the password document supplied with your MTM300 Series Network Management Software and identify the General
240. w to verify that the target disk has at least 150 MB of free space You cannot install the software on a disk that has less than 150 MB of free space f Exploring C OP x File Edit View Tools Help Al Folders Contents of C N Desktop A My Computer File Folder EE aH Floppy Ab C Bin File Folder 87 i 2m carbo File Folder n ais D ete File Folder gi i Eg Mtsdocs on W wesleyk E d E o on w jacques F 42 object s 128MB Disk free space 409MB Z File Falder 1 Status bar Free space Figure 6 14 Check free disk space 4 Insert the MTM300 Series Application Software disc into the CD ROM drive 5 Click the Start button and then select Run 6 Enter the following text in the Run dialog box and then click OK D Setup exe where D is the letter designator of your CD ROM drive MTM300 Series MPEG Transport Monitor Service Manual 6 55 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation 7 Click Next after you review the copyright and licensing agreement The Tektronix MPEG Transport Monitor Setup window appears with the Setup Type dialog box displayed In Figure 6 15 the Remote Monitoring Desktop is selected Setup Type Ea Click the type of Setup you prefer then click Next HP Openview NNM plugin MPEG Transport Monitor Description Install a software
241. window 4 Click the Add The SNMP Traps to Target dialog box is displayed 5 Enter the computer name of the network management station in the Computer Name text box You can get this name from your network administrator or you can get it from the Network dialog box on the network management station Right click the Network Neighborhood icon on the Windows NT desktop and select Properties from the shortcut menu to display the Network dialog box 6 After you enter the name of the network management station to which you will send traps click in the IP Address text box If the computer name is recognized the IP address and subnet mask are automatically completed for you as shown in Figure 2 8 If the name is not recognized enter the IP address manually If the subnet mask does not update see your network administrator or see Network Troubleshooting Procedures beginning on page 6 9 MTM300 Series MPEG Transport Monitor Service Manual 2 21 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information 2 22 SNMP Traps target Computer Name amas Add IP Address 28 181 99 185 Bel Subnet Mask 255 255 0 0 Figure 2 8 IP parameters for network management station 7 Click Add when you are finished When you return to the Router application the IP parameters for the network management station are displayed in the List of machines receiving traps
242. ws you to install the Master client from which you can connect to a Server Manager running on a remote transport monitor or network management station NOTE It is strongly recommended that you use the default destination folder C MTM300 9 Select the destination directory and click Next NOTE Steps 10 through 16 apply only to MPEG Transport Monitor installations For other types of installations proceed at step 17 on page A 10 10 After some required files are copied you will need to reboot the host machine You need to reboot to continue with the installation so click OK at the prompt shown in Figure A 4 Leave the disc in the CD ROM drive If you are installing the software over a network you may need to restart Setup exe after you log in again to complete the installation Install The system is going to reboot You will NEED to REBOOT to continue with the second phase of the Installation i Cancel Figure A 4 Interim reboot message The installation software will shut down Windows NT and restart it You will need to logon as Administrator as you did in step 1 While you are waiting for the transport monitor to restart check your configuration of inputs how many inputs and which slots are used You will need to provide this information during phase two of the installation procedure MTM300 Series MPEG Transport Monitor Service Manual A 9 Artisan Technology Group Quality Instrumentation G
243. ws you to quickly choose the category of error for which you want the Analysis Server to probe The currently selected error category is ETR290 m The Address bar shows that the Configuration client is connected to the Analysis Server that is analyzing input 1B on jam20 m The Selection Indicator bar shows the item currently selected in the Navigation panel m The Configuration panel allows you to specify probes for the connected Analysis Server and changes depending on the item selected in the Naviga tion panel MTM300 Series MPEG Transport Monitor Service Manual 2 39 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information m The Probes list shows the specific probes set for the connected Analysis Server It also displays the probe limits PID numbers and other variables for each probe m The Probe type area allows you to add modify and remove specific probes In most cases you can also define various probe parameters used by the Analysis Server when analyzing the input shown in the Address bar 2 40 MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Front Panel The default front panel configuration is blank with the exception of the On Stby button and the 3 1 4 inch floppy disk and CD ROM drives If you ordered the front pa
244. www artisantg com Specifications Table 1 5 Rear panel interface characteristics cont Characteristic USB Port Ethernet Port Alarm relay output Description Series A USB receptacle Pin assignments 1 Vbus 3 Data 2 Data 4 GND 10 Base T 100 Base T on PCI bus RJ45 Connector Plug amp Play compatible Bus master mode RJ45 pin assignments 1 TX 5 NC 2 TX 6 RX 3 RX 7 NC 4 NC 8 NC 25 pin male D sub connector to support alarm relay out Pin Assignment see Table 1 6 Table 1 6 Relay closure for alarm relay boards Alarm relay output slot Input ETR 290 priority Pins 8 1A 1 4 and 17 2 3 and 15 1B 1 7 and 20 2 6 and 18 2A 1 10 and 23 2 9 and 21 2B 1 12 and 25 2 11 and 24 9 4A 1 4 and 17 2 3 and 15 4B 1 7 and 20 2 6 and 18 5A 1 10 and 23 2 9 and 21 5B 1 12 and 25 2 11 and 24 MTM300 Series MPEG Transport Monitor Service Manual 1 5 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Specifications Table 1 7 Side and front panel interface characteristics Characteristic Mouse Port Keyboard Port USB Port Touch Panel optional 1 6 Description PS2 compatible mouse port utilizing a mini DIN connector Pin assignments 1 Data 4 5V 2 NC 5 Clock 3 GND 6 NC PS2 compatible keyboard port utilizing a mini DIN connector Pin assignments 1 Data 4 5V
245. y Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information 4 To remove host machines from the list select the host machine name and click Remove 5 If localhost is not displayed in the Router application click Add The SNMP Traps to Target dialog box is displayed as shown in Figure 2 16 SNMP Traps target x Domputer Name Add IP Address 0 0 0 0 CES Subnet Mask 0 0 0 0 Figure 2 16 SNMP Traps to Target dialog box 6 Enter localhost in the Computer Name text box 7 Click in the IP Address text box The IP address and subnet mask are automatically completed for you as shown in Figure 2 17 SNMP Traps target x Computer Name localhost IP Address 20 5 0 6 0 x3 dal i Cancel Subnet Mask 0D 0 0 Figure 2 17 SNMP Traps to Target dialog box showing localhost IP parameters 8 Click Add when you are finished When you return to the Router application the localhost IP parameters are displayed in the List of machines receiving traps selection box Figure 2 18 shows the default configuration for the transport monitor only the localhost is receiving traps MTM300 Series MPEG Transport Monitor Service Manual 2 29 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Operating Information Sending Traps to a Network Management Station 2 30 E Router MTM300 v 0 0 0 0 on jam20 L
246. y Summary and the General Safety Summary before performing any service procedures Do Not Service Alone Do not perform internal service or adjustments of this product unless another person capable of rendering first aid and resuscitation is present Disconnect Power To avoid electric shock switch off the instrument power then disconnect the power cord from the mains power Use Care When Servicing With Power On Dangerous voltages or currents may exist in this product Disconnect power remove battery if applicable and disconnect test leads before removing protective panels soldering or replacing components To avoid electric shock do not touch exposed connections MTM300 Series MPEG Transport Monitor Service Manual xiii Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Service Safety Summary xiv MTM300 Series MPEG Transport Monitor Service Manual Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Preface This manual explains how to service the Tektronix MTM300 Series MPEG Transport Monitor The manual is organized into the following sections Related Material Specifications Lists the product specifications Operating Information Describes product operation in general terms Theory of Operation Explains the product as necessary to perform module level service Performance Verification Explains how to
247. ystem Installing the MTM300 Series Software Depending on the severity of the suspected software problem you may need to restore only a portion of the MTM300 Series MPEG Transport Monitor system software Repair suspected software problems in the following order l Restore the individual device driver or configuration setting that appears corrupt 2 Restore the MTM300 Series transport monitor system application software 3 Restore the transport monitor operating system Since restoring the operating system destroys all data on the hard drive you will have to restore the complete MTM300 system application software MTM300 Series MPEG Transport Monitor Service Manual 6 27 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com Software Repair and Installation Troubleshooting Restoring System Settings 6 28 Use the following troubleshooting techniques to identify drivers or services that need to be restored 1 Restore the indicated service or driver when you observe an error message or if an attempted action fails to start When a device driver or service fails to start Windows NT will log an event about the problem in the Event Viewer If you suspect a software problem but have not seen an error message open the Event Viewer by selecting Start Administrative Tools Event Viewer from the Windows NT Start menu For example if the audio device driver fails an event in

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