Home

IT USER MANUAL - Hagerstown Community College

1. N EA HAGERSTOWN COMMUNITY COLLEGE gt I IT USER MANUAL 11400 Robinwood Drive P 24050021457 hccit hagerstowncc edu www hagerstowncc edu Hagerstown MD 21740 F 301 393 3684 Table of Contents I I II IV VI Department Overview Login Procedures Networking Outlook Exchange Datatel ImageNow Location Hours of Operation Staff Requesting Help From IT How to Login to a Campus Computer How to Login to Outlook Web How to Login to the HCC Webside Login Procedures for WebAdvisor How to Change your Network Password How to Install a Network Printer How to Locate the Computer Name Directions for Installing the VPN Client Directions for Connecting to HCC VPN How to Add a Shared Mailbox in Outlook 2013 How to Open a Shared Calendar How to Change Your Password in Exchange Webmail How to Filter Junk Mail How to Setup Exchange on Your iPhone How to Access the Datatel Training Library Fix For WebNow Java Error ImageNow Training Guide CallXpress Quick Reference Card User Training 4018 and 4019 Series User Training 4029 Series IT USER MANUAL NOVEMBER 2014 Mission Statement The HCC IT department is responsible for all networking computer hardware and software telecommunicating and the college administrative system IT will provide the highest quality technology based services in the most cost effective manner to facilitate HCC s mission as it applies to t
2. Mark the message private 1 Mark the message urgent 2 Request future delivery 3 Address the message to the first subscriber and destination to each additional subscriber Review or modify your list of recipients 1 Look up a recipient in the subscriber directory 2 Delete the last mailbox number you entered 3 Send the message After Listening to a Message If you want to Then enter Forward the message to another subscriber 12 Delete the message 3 Reply with a new voice message 11 Send the message to your default fax number x11 if it is a fax Send the message to a fax number you specify 12 if it is a fax Setting Up Your Mailbox If you want to Then enter Change your busy greeting 99 05131 Change your name recording 515 Change your out of office greeting 96 or5133 Change your password 514 Change your standard greeting 5 4 or5132 Create or update a personal distribution list 523 Set automatic message forwarding 524 Set Immediate Message Notification 511 AVS NSI CallXpress Quick Reference Card for Avaya Intuity AUDIX Emulation Activity Menu Record Messages Menu Address Messages Menu Record and send a message Pause or continue recording 1 Enter destinations number then Get and respond to messages Replay 23 Review or modify list of destinations gt 1 Change user options Delete 3 Address by name 2 Exit Approve for sending Delete last destination 3
3. af nT gt 217 temis found 7 At the bottom under Search Results will be the network printers listed for the building you requested by room number Choose the appropriate printer you want to install by double clicking on it Wait until it installs When the printer is installed the next screen will be You ve successfully added Name of printer See Example afr wy amp Add Printer EEE You ve successfully added CPB120_BW on HCCPS1 Printer name CPB120_ BW on HCCPS1 This printer has been installed with the HP Universal Printing PCL 6 v5 0 driver IT USER MANUAL NOVEMBER 2014 8 Click on Next and the last window that will open is where you can set this printer to your Default printer and send a test page to the printer if you choose to You ve successfully added CPB120_BW on HCCPS1 Set as the default printer To check if your printer is working properly or to see troubleshooting information for the printer print a test page Print a test page Finn cence 9 Then click Finish and your printer is installed IT USER MANUAL NOVEMBER 2014 Locating the computer name Open System by clicking the Start button EI Adobe Help BS adobe Reader 9 eo Apple Software Update Default Programs 2 Dell Help Documentation a Desktop Gadget Gallery B Internet Explorer 64 bit 2 Internet Explorer a Microsoft Security Essentials
4. link under Batch Processing or click the Ve C Dd Fage VULLO U OW dig CO 11 07 2014 5 0 WiTTaOW Tl Once you have gone through each page and verified its quality the ImageNow Viewer window will automatically close and bring you back to the ImageNow Explorer window as Setn below os 11 07 2014 23 IT USER MANUAL NOVEMBER 2014 The Documents Duplex profile is set up to automatically delete blank pages but pages with any type of markings on the back may show up as well These pages should also be deleted as you go through the Ready for QA process Ie w ee Sa o a 11 07 2014 To do this click the Delete this page link under Batch Processing or click the Delete Batch 22 Page button on the lower left hand corner of the window We are now ready to begin the process of linking student data from Datatel into ImageNow itself Open Datatel 4 4 by using the link below and sign in using the ID and password supplied to you if you have changed your password use that one instead Due to certain setup criteria you will need to use Microsoft Internet Explorer when linking data between Datatel and ImageNow a https hcc dui2 hagerstowncc edu production ui44 sl index htm b In order to ensure the linking process works properly DO NOT PERFORM THE FOLLOWING ACTIONS i Within Microsoft Internet Explorer 1 Install toolbars Google Yahoo etc 2 Display the Menu Favorites or Command bar 3 Adjust the Z
5. Microsoft Excel workbook or an e mail without having to print and scan it first e ImageNow Printer is its own printer object and works similar to how one would typically create an Adobe PDF file e Annotation is possible with any document file you send through ORARIE ImageNow printer since the file is automatically converted to a TIF format E aali e This is important to know in case you have files that are not possible to annotate artesin nasta amaa semis through the File Import process REUTER 11 07 2014 59 11 07 2014 60 IT USER MANUAL NOVEMBER 2014 58 Click Print on the left hand side of the window nen me e ea ui a a T ance ENC oe ae a l ImageNow Printer 4 5 iot Gar amp ttita 11 07 2014 11 07 2014 Once you have selected ImageNow Printer from the drop down menu You should see the following window after click the Prin on eo clicking Print ImageNow Print Capture Profile bj Capture Profle imageNow Printer Always Use ths profile Lo ances Note Make sure you are logged in to ImageNow before clicking Print otherwise you will receive an error message 11 07 2014 63 IT USER MANUAL NOVEMBER 2014 59 If ImageNow Printer is not the selected Capture Profile click the drop down menu and choose it If you already have it selected click OK Capture Profile m Canture Profile Imagenio Printer Always use ths profile ck Conces 11 07 2014 65 You
6. under Batch Processing in the Actions pane or the button with a picture of a key on it on the bottom left hand side of the window pone ome a T TA NET IIINE g ieee HAGERSTOWN Hagerstown Community College COMMUNITY COLLEGI Note Taker Request Form If one of the documents in the batch is the Student Accommodation Form please manually type the class section within the Class Section area under Document Keys Otherwise make sure the area is blank The format used for the class section should look similar to the example below Confidential Student Accommodation Form Wa AAEN a MuLSTT AALL 52 Select the appropriate document type using the drop down menu under Document Keys The example below is an image of the Note Taker Request Form so that particular form should be selected under Document Type Pe al A wm ow aa A P ks ks HAGE RS TOWN Hagerstown Community College COMMUNITY LLEG Note Taker Request Form Be sure to adjust any Custom Properties that may be associated with a creer particular document type If the Student Accommodation Form is the document currently being worked on make sure the class section is entered and in the appropriate format as the example on slide 36 shows IT USER MANUAL NOVEMBER 2014 Verify the correct student information has been linked and the correct document type has been selected If the wrong student data was populated in the document keys
7. Library Client Login Already Have a Login Clients with a login should enter their username and password Username Password Note Passwords are case sensitive Forget your password Let us send you an email reminder Forget your username If you have forgotten your username we ll send you an email reminder Need a Login Request a login now This is the support website for clients using Colleague by Ellucian and associated products and Ellucian Recruiter We encourage all employees at institutions supported by Ellucian s Extended Software amp Services Agreement ESSA to request a login Once logged in clients will have access to documentation software announcements client communities and much more lf your institution has identified you as a System Administrator you will also have access to software downloads lf you have questions about access to this website please contact webmaster ellucian com select Training amp Education gt My Subscription File Edit View Favorites Tools x Convert v P Select Help x Google v Search 7 More gt gt ellucian Product amp Services COLLEAGUE UI 4 3 e Check out our educatio tools to learn how to up RECENTLY POSTED ON DEMAND DEMOS e Datatel SGHE Solution Roadmap for 2012 and March NOW AVAILABLE Training amp Education Support Resources Education Calendar Education Catalog Find
8. PowerDVD DX Spotify amp Windows Anytime Upgrade E Windows DVD Maker 1 Windows Fax and Scan cP Windows Live Mail amp Windows Live Messenger H Windows Live Movie Maker 1E Windows Live Photo Gallery Windows Media Center Windows Media Player right clicking Computer and then clicking Properties IT USER MANUAL NOVEMBER 2014 iZi CDS Documents Pictures Music Games Computer Control Panel Devices and Printers Default Programs Help and Support 20 le di WB gt Control Panel P All Control Panel Items gt System Search Control Panel Control Panel Home i n i j View basic information about your computer Device Manager Windows edition 9 SUS ls Windows 7 Enterprise 9 n protection Copyright 2009 Microsoft Corporation All rights 4 Advanced system settings reserved y System Rating Windows Experience Index Processor Intel R Core TM i7 CPU 860 2 80GHz 2 93 GHz Installed memory RAM 8 00 GB System type 64 bit Operating System Pen and Touch No Pen or Touch Input is available for this Display Computer name domain and workgroup settings Computer name CPB130S 07334 G change settings Full computer name CPB130S 07334 hcc int See also Computer description Action Center Domain hec int Windows Update Windows activation Performance Information and Windows is activated Topi genuine Product ID Change product ke MIRON Ca SS OO E z U
9. You will be asked for credentials when you connect Show Options IT USER MANUAL NOVEMBER 2014 Zo 5 When you are asked for your user name and password use your normal network credentials It may be necessary to click Use another account to put in your user name and password Type in your user name if required and password then click OK Windows Security lt gt et Enter your credentials These credentials will be used to connect to hcc orion 01 hcc int HCC wsmcintyre Password Use another account E Remember my credentials 6 Once you are connected you may continue as though you were on campus 7 When you are finished and wish to disconnect from your remote desktop slide your mouse cursor to the top of the screen When the status bar appears click the X on the right side and disconnect 8 When you are ready to disconnect from the VPN click the tray icon as shown below 9 Click Disconnect to disconnect the VPN client _ mhoil AnyConnect CISCO Secure Mobility Client Advanced 10 When the VPN client is disconnected your system tray icon will look like the one shown below 11 You are finished using the VPN client and remote desktop IT USER MANUAL NOVEMBER 2014 24 How to add a Shared Mailbox to Outlook 2013 1 Log on as the user that needs to add the shared mailbox to Outlook 2013 2 Open Outlook 2013 3 Click the File bu
10. field See Figure 1 type your HCC password if you are a new hire your password will have been supplied by documentation from the IT department Type the password exactly as stated capitalization numbers and special characters all count 5 After entering this information click the Sign in button See Figure 1 or press the Enter button on your keyboard to initiate login Figure 3 Microsoft Outlook Web App Security show explanation This is a public or shared computer This is a private computer L Use the light version of Outlook Web App User name Password Connected to Microsoft Exchange 2010 Microsoft Corporation All rights reserved Alternative Methods Navigate to http www hagerstowncc edu Click the Faculty amp Staff link Under Popular Links click Outlook Web Access Click Outlook Web Access See instructions in How to log in to Outlook Web section ob ee eS IT USER MANUAL NOVEMBER 2014 5 ISSUES Internet Explorer 11 does not support the version Exchange 2010 of Outlook Web Access currently used by HCC unless you add it to the Compatibility View list 1 Click the gear icon in the upper right corner of Internet Explorer 11 2 Click Compatibility View settings in the list 3 In the Add this website textbox type hagerstowncc edu and click the Add button finally click Close a Outlook Web Access should
11. on your keyboard Then type in the search field Filter Email IT USER MANUAL NOVEMBER 2014 3 How to Setup Exchange on your iPhone These instructions will help you setup an HCC email account on your iPhone and sync it with the Exchange server 1 Tap the Settings icon on your iPhone 2 Scroll down the screen and tap Mail Contacts Calendars 3 4 eeeno ATAT F 2 24 PM Settings iCloud m Mail Contacts Calendars Notes Reminders Phone Messages g FaceTime sl Maps E Compass If this is your first email account tap Exchange on your screen Otherwise scroll down the screen and tap Add Account and then tap Exchange eeeoo ATAT F 2 40 PM lt Mail Add Account iCloud Gs Exchange Google YAHOO Aol d Outlook com Now let s get started Type in your full HCC email address your network password and an optional description in the appropriate fields as shown below eeeoc ATAT F 2 41 PM Cancel Exchange Email youremail hagerstowncc Password eeeeceee Description youremail hagerstowncc QIWIEIRI TIYU I OTP AISIDI FIGIHIJTKEIL Z X C V BIN M a 7123 space return IT USER MANUAL NOVEMBER 2014 34 5 You may get an error message the first time your iPhone tries to connect to the Exchange server Cannot Verify Server Identity youremail hagerstowncc edu cannot verify the identity of autodiscover hagerstowncc edu Would you
12. you the following information CallXpress internal number CallXpress external number Your subscriber mailbox number Your system administrator may also give you a default security code to use when you log on to CallXpress for the first time Gaining Access to Your Mailbox Follow these simple steps to start using CallXpress 1 Call the CallXpress internal or external number 2 f necessary press or any other key that your CallXpress system requires 3 If prompted enter your subscriber mailbox number 4 Enter a security code or the default code if your administrator has given you one Performing Common Tasks If you re looking for a quick hint on how to perform a specific task read on Getting Started If you want to Then enter Record and send a message 1 Review all new messages 2 P N 1081 50118 00 Rev 01 7 80 AVST and CallXpress are registered trademarks of Applied Voice amp Speech Technologies Inc Avaya and AUDIX are registered trademarks and Intuity is a trademark of Avaya Inc which is not affiliated with and does not sponsor license or endorse this or other products of Applied Voice amp Speech Technologies Inc All other company names brand names and product names are the property and or trademarks of their respective companies May 2006 Applied Voice amp Speech Technologies Inc All rights reserved After Recording and Approving a Message If you want to Then enter
13. 10 Click the Next button on the Account Settings window 11 Click the Finish button 12 The shared mailbox should now be displayed in Outlook 2013 below your main email account IT USER MANUAL NOVEMBER 2014 2 How to Open a Shared Calendar 1 Open Outlook and click the Calendar bar in the left navigation pane Mail Tasks Nov 2 Dec 3 a Ga A Rems63 2 On the tool bar at the top of your Outlook screen click the down arrow on the Open Calendar button Pir S BS d dule Calendar E mail Share Publish Caler ew Groups Calendar Calendar Online Permis From Address Book Share From Room List From Internet Create New Blank Calendar IT USER MANUAL NOVEMBER 2014 28 Larry D Corpus Larry E Wadel Larry J Fittro Larry J Stockslager Laura C Carpenter Laura C Scuffins Laura E Brown Laura K Barnes Lauren A Bird Lauren E Burke Lawrence R Flowers learningcenters learntech Leigh Anne Mauk Lenora J Frey M lec 84 Mate J WiRepro Conte UnitPlanning Laptop Cart 4 From Microsoft Exchange pe Select Name Global Address List Search Nameonly Morecolumns Address Book lapl Go Global Address List Microsoft Exchange 3 Click Name on the Open a Shared Calendar window and select the desired calendar from the Outlook global address book
14. Capture Profle Imagelow Printer Always Use ths profile ox Cancel u no You should see the recently printed Microsoft Word document listed as its own Once the Word document has printed click the Batches batch within the ImageNow Explorer window as shown below If nothing is there button drop down menu located on the ImageNow Toolbar press F5 to refresh the window until it appears Make sure the State column is listed and choose Ready for QA as Completed gt A amp fe oe A e 11 07 2014 11 07 2014 76 IT USER MANUAL NOVEMBER 2014 62 Navigate to slide 9 and continue through the process as if you have just recently scanned hard copies through a physical scanner Click to navigate to Slide 9 IT USER MANUAL NOVEMBER 2014 63 E Telephone Models Models 4018 4019 6 buttons gd The Instrument IT USER MANUAL NOVEMBER 2014 1x20 character display Navigation Keys Feature Keys 6 Programmable keys Feature Keys Messaging Button to access Speakerphone Button to make a call without various mail services if the button lifting the handset flashes new voice or text messages have been received Guide Button to obtain information on the pre programmed keys To adjust the speaker or handset volume up or down End Button Redial Button Interphone MUTE Key During Phone Book Button to a call press button so that the access y
15. OW 6 6 the files and applications you want with comments and annotations g as needed e ImageNow can also capture and manage data from e mails reports The reliable solution for all of your document management needs and non image file formats such as DOC and TXT 11 07 2014 11 07 2014 Processing Documents e Involves three essential tasks e Capture the documents into ImageNow which is typically done by scanning or importing them from a computer e Review each document to ensure they were captured to the standards of mM a ge N OW 6 o 6 quality that you need e Link them to index keys so that they are grouped in a logical order and Sca n ning matched to records in your business application Datatel Simplex Duplex Documents Simplex Single Sided Documents Duplex Double Sided Documents 11 07 2014 11 07 2014 IT USER MANUAL NOVEMBER 2014 44 Load document s into scanner Fujitsu fi 6130Z face down Remove all paper clips and staples Reduce the number of Sheets if a multifeed or pick error occurs 11 07 2014 Log in to ImageNow by clicking the ImageNow icon on your desktop and using the username and password supplied to you If you have already been given access to ImageNow or WebNow use the standard username and password you always have 11 07 2014 IT USER MANUAL NOVEMBER 2014 mail off site 7 If needed adjust the side guides to the width of the document s Do not leave space betwe
16. a Course Subscription Library My Training Logistics and Policies Regional Workshops IT USER MANUAL NOVEMBER 2014 Solution Updates Search Visit Ellucian com Contacts Log Out News amp Events MY ACCOUNT ellucian Our collective insight At work for you a On the My Subscription Library page you will see a list of Course Collections that HCC has access to dag n gt hitp clients datatel com education my_org_learning cfm P BIX Customer Forums Ellucias G My Subscription Library File Edit View Favorites Tools Help x 5convert P Select x Google 2B Search 7 More gt gt ellucian ii s Visit Ellucian com Home Contacts Log Out Product amp Services Training amp Education Support Resources Solution Updates News amp Events MY ACCOUNT ee TRAINING amp EDUCATION My Training Training amp Education home page it 4 v Home Training amp Education My Subscription Library My Subscription Library Your institution has purchased the following course collections with the Datatel Subscription Library As a subscription holder you have free access to courses within these collections Watch this short video tutorial 1 37 to learn how to use this page to enroll and access your library courses A one time enroliment in each course collection is required to begin Once enrolled click Start Now to access your courses See
17. a listing of all courses in the Datate Subscription Library After first activating your login to the Datatel Website please wait at least 5 minutes before attempting to register for any course collections to ensure your new credentials have been passed throughout the Datatel registration system Your organization has subscribed to Curse Collection Expiration Date oO Coileague Navigation and Basics 12 19 2014 Enroll o Colleague Studio 12 19 2014 Enroll ti CORE and Enterprise Wide Solutions 12 19 2014 Enroll Oo Enroliment Management and Student Services 12 19 2014 Enroll o Faculty and Advising 12 19 2014 Enroll Select Enroll to gain access to a Course Collection A one time enrollment in each Course Collection is required to begin Once enrolled click Start Now to access your courses IT USER MANUAL NOVEMBER 2014 40 Request a Datatel Login Enter your HCC email address and click on Apply ellucian Request a login Datate provides secured access to select areas of our Web site If you have questions about access to the Datatel Web site please contact webmaster ellucian com To request a login please enter the full e mail address provided to you by your institution Apply for Login Email Address Required field If you need any assistance during the registration process please contact webadmin ellucian com Thank you Enter your information our Client ID is H02 and click on Submit ellucian Requ
18. hold transfer Fe Transfer button transfer the call to another number IT USER MANUAL NOVEMBER 2014 82 IT USER MANUAL NOVEMBER 2014 Making a Call Dial by Phone Number Programmable Keys Call by Name 83 Call By Name FriOct 14 9 02 am Dial by Name Dial by Name Use the Alphabetic keypad to dial by name Enter at least 2 characters of the last name of the person you want to call then press the button next to Name on the display When more than one name meets the entered criteria use the Navigator Down Arrow key to scroll thru the names Press the button next to the person s name you wish to call You may enter part of the last name a space then the first initial then select Name amp First This may be helpful searching for persons with a common last name smid will present Smith Dan IT USER MANUAL NOVEMBER 2014 84 Answering a Call John Smi Calling f ees th Sp To answer a call simply pick up the handset or press the speaker button In this example the incoming call is an internal caller if the call was an external call you would see the callers caller id ie 321 259 8469 Morse Communications IT USER MANUAL NOVEMBER 2014 85 Answering Multiple Calls When a 2 call comes in you will briefly see a small window that tells you the callers name or caller id This window will only be displayed for approx 5 seconds To answer this 2nd call simply
19. install gt Add a local primer Lee his captions if you dan have a USE primer Windows atloetiatccally insislis USS prniets when yous pug Serr int J gt Add a network wireless or Bluetooth printer Minke sure ai your comprar te Gor weebed to Ure malwa k of Ihat your Bivetoat of weretecse printer be fuerte on 4 The next window that opens is Searching for available printers IT USER MANUAL NOVEMBER 2014 16 Frater Were Afers e r y gt The prriier want isn t listed Choose The printer I want isn t listed 5 The next window that opens will be Find a Printer by Name or TCP IP Address Click on Find a printer in the directory based on location or feature De rnge Voor peterrerr lt oreverrers ct Pp COO a re Ce DOE CO OE Oar ee cw ee fol pewter erty a TOP F abieis oe beetnorer e Cance 6 Find Printers window opens and next to Location type in building for example LRC LSC ASA CPB SLC ATC ARCC STEM Then click on Find Now IT USER MANUAL NOVEMBER 2014 I7 Find Printers File Edit Wiew In gt Entire Directory Browse Find Wow Stop Clear All search results Mame Location Miodel k BSH143_CANON_COPIER_COLOR BSH 143 Canon iR ADy c202 CPB1105 COPIER CPB 1105 Xerox WorkCentre E CPB130A_BEWW CPB 130A HP Universal Printin CPB130_COPIER CPB 130 Xerox WorkCentre CPB1Is6C COPIER D110 CPB 136C Xerox D110 Copier
20. navigator keys used to scroll through the content of a page on Speakerphone Button to make or answer a call the display screen without lifting the handset End Button Terminates a call in progress Or completes a programming activity OK Used to To adjust the validate your speaker or choices and handset options while volume up or programming down or configuring instrument Interphone MUTE Key During a Call press button so that the called party cannot hear you When terminal idle press this button to that all incoming calls will J Back Exit button To return to previous menu short Left Right navigator keys Used to move from one page to another be automatically answered press or return to first screen long press During a without lifting the receiver conversation provides access to welcome screens and returns to conversation Icon screens IT USER MANUAL NOVEMBER 2014 81 Feature Keys Guide button used to obtain information on features of the Menu page and to program key of the Main page For a brief description of each feature press and release the i button then press and release a white button next to any topic Setting Appointment Text mail Events Outside calls or Forward Messaging button to access various mail services if the button flashes new voice or text message s have been received redial Redial button to activate the redial function Hold button the call is placed on
21. of the window again This will prevent the error message from presenting itself and let you continue through the rest of the recently sca TS ee m ee 4 A i r me 11 07 2014 IT USER MANUAL NOVEMBER 2014 Payroll Community Health Donation Payroll HCC Exempt Time Sheet Payroll HCC Foundation Donation Payroll HCC Non Exempt Time Sheet Payroll HCC Student Worker Time Sheet Payroll United Way Donation You may have instances where the same document type is associated with the same student employee within a batch If so you may receive an error message similar to the image below when trying to save the document slide 40 Be sure to click Cancel A document wth the followmng Gocumert keys already eusts A Payson OTITO Sandre Lynn Wihard 12 24 24 10 0 04 08 601 AM Payecd HOC Exempt Time Sheet Changes to cuttom properbes and motes wil te lost 11 07 2014 Next page Typically the linking process is only performed once within a batch as long as the same student is being utilized for the document s displayed If different students are a part of the batch you are working with make sure to pull the appropriate student up in Datatel before linking the document slide 34 Note When the Link this page action is performed multiple times within a multiple page document and the same student is being utilized it will separate each page into its own line item within yo
22. press the first white button on the left next to the incoming call icon a Your first caller will automatically be placed on hold IT USER MANUAL NOVEMBER 2014 86 Answering Multiple Calls ap To switch between calls press the 15t white button on the left or the right The button on the right is your 1 caller and the button on the left is the 2 caller Each time you press one of the buttons your current caller is automatically placed on hold See the musical note IT USER MANUAL NOVEMBER 2014 87 Transfer a Call FriOct14 9 02 am Press the New Call key 1st caller will automatically be placed on hold Dial the number where the call will be transferred p TTE ET a ___ ss a Dennis Jim 6001 C ee Conversation 00 43 ill After dialing the number Press the Transfer Key IT USER MANUAL NOVEMBER 2014 88 3 Party Conference Call FriOct 14 9 02 am Training 7219 Conversation 00 43 Dial the number of the person you wish to add to the conference then wait for the call to be answered Once the caller has answered press the Conf key a second time All three parties will now be in the conference IT USER MANUAL NOVEMBER 2014 89 y Group Call Pickup e You do not need to know the ext number that is ringing to use the Group Call Pickup feature you just need to be in the same Pickup Group Pickup Groups were identified during the initial teleohone interviews
23. should see the recently printed e mail listed as its own batch within the ImageNow Explorer WinGOW aSSHOWADelOWrslinOthingsiSstherespresse amp s to refresh the window Until 7t appears Make sure the State column is listed as Completed mr m e penni E AA eee k 11 07 2014 67 IT USER MANUAL NOVEMBER 2014 Once the e mail has printed click the Batches button drop down menu located on the ImageNow Toolbar and choose Ready for QA 11 07 2014 66 Navigate to slide 9 and continue through the process as if you have just recently scanned hard copies through a physical scanner Click to navigate to Slide 9 11 07 2014 60 To send a Microsoft Word document to ImageNow open the file and click File Click Print on the left hand side of the window t This document will be sent to ImageNow Printer Once you have selected ImageNow Printer from the drop down menu Click the drop down menu under Printer and choose click the Print button Imag qi w Printer i a X if i 1 i i F tiita rm 1 11 07 2014 6 IT USER MANUAL NOVEMBER 2014 You should see the following window after If ImageNow Printer is not the selected Capture Profile click the drop down menu and choose it If you already have it clicking Print selected click OK ceny Capture Profile Capture Profile bj Capture Profle ImageNow Printer bj
24. 2014 16 IT USER MANUAL NOVEMBER 2014 47 Highlight Annotation lets you highlight an area on a document 11 07 2014 17 HAGERSTOWN Hagerstown Community College EGTLEGE a D LE Ht Note Taker Request Form Fetes J ttn gt a i jj Phare mentee __ Unt Me coutels that you need a note takes for betow coon onan ater a 11 07 2014 IT USER MANUAL NOVEMBER 2014 Check Annotation lets you place a check mark on a document Y N Hagerstown Community College COMMUNITY Note Taker Request Form tot Mere iitinf Mene wese Lare a at pe corm mene aa fer a 11 07 2014 18 Each image will be its own page within the ImageNow Viewer window Once you have determined the image quality is legible and possibly added an annotation click the Mark page as OK link under Batch Processing or click the Mark Page OK button on the bottom left hand side of the window Hagerstown Community College Note Taker Request Form i S TAR tution Sd Prone Number x it the coun ly that you neeg a nate tabes hur below 11 07 2014 48 If the capture profile of Documents Duplex was chosen on slide 8 and the batch included both simplex and duplex documents you may notice blank pages being a part of the batch These pages should be deleted as you go through the Ready for QA process g Titia alr fas gt err wi TT ahh A NE To do this click the Delete this page
25. 3 u 6 Next you will click on the link Access your account or search for classes io 2 WebAdvisor Hagerstown File Edit View Favorites Took Help Ge FB Hedgesville Weather Fore BB Suggested Stes gt E Web Sice Gallery Future Students Current Students Business amp Community Alumni amp Foundation Faculty amp Staff Current Students bAdvisor Moodle Assistance Academic Advising Distance Education Office Email Ostearm magerstownce edu Phone 240 500 2587 Transfer information Academic Divisions WebA or Access WebAdvi Email visor Emaii Programs amp Courses Access your account or search for classes or Login Issues College Policies Note Recommended browsers are internet Explorer 10 and above or Firefox Google Chrome is not IT Dopertment Help Desk seit i ac gt Cincin supported if you experience a JavaScnpt error when browsing WebAdvisor you will need to update your Email nect nagerstownce edu Inclement Weather amp College Closings E browser Phone 240 500 2891 Financial Axi What is WebAdvisor Pay Your Bill WebAdvisor is HCC s course scheduling and registration software You Go not have to be logged in to search for courses Scholarships Registration After Creating an Account on WebAdvisor You Can Dates amp Deadlines Check open and closed courses go to Search for Classes Print a copy of your schedule go to My Schedule Check your balance due po to My Accoun
26. ARN MORE Be j Click on Colleague Customers X amp SG http www ellucian com Customer Forums O customer Forums Ellucian X hk x File Edit View Favorites Tools Help x Convert v P Select x Google i v 3 Search 7 t More gt gt SignIn el U Cl an Contact Blog Client Login v Search D f SOLUTIONS CLIENTS PARTNERS EVENTS COLLABORATION GLOBAL ABOUTUS y lin NEED MORE INFORMATION a Contact us ft Collaboration Customer Forums m Customer Forums Many of our customers interact every day in an online community that is 20 000 members strong In this interactive environment customers partners and employees can share experiences ask questions find answers and build a collaborative and informed community Visit your community Colleague customers Banner PowerCampus Advance and all other customers IT USER MANUAL NOVEMBER 2014 38 Login using your personal username and password If this is your first visit to this website you will need to create a login by selecting Request a Login Now For detailed instructions on how to request a login please refer to the Request a Datatel Login section at the end of this document j https clients datatel com apps login cfm callerURL index cfr O BOX File Edit View Favorites Tools Help x 5 Convert X F Select x Google 23 Search lt More gt gt ellucian After you have logged in
27. Add personal distribution list 5 Finish addressing Playback Options Send Options Menu Rewind to beginning of message Set or clear Private status 1 Pause or continue playback Set or clear Urgent status 2 Increase volume Set or clear Future Delivery 3 Go back 5 seconds Send Advance 5 seconds Decrease volume Message Type Decrease speed optional Increase speed Voice messages Fax messages Email messages Get Messages Menu while or after message header plays Listen to the message Respond or forward Response and Forwarding Menu Print a fax Reply by voice message Replay header Forward with comment Delete Return to Get Messages menu Recover Skip to the next message User Options PhoneManager Personal Options Personal options Change message notification Messaging options Change daily message reminder Automated attendant options Record personal greeting Record your standard greeting Change security code Record your busy greeting Record your name Record your out of office greeting Messaging Options Record an announcement for a mailbox you sponsor Record a name for a sponsored mailbox 2 Change language selection Change a personal distribution list 3 Change SMS notification Change message forwarding 4 Automated Attendant Options Change message presentation ordering 5 Change message envelope settings 6 Change call screening 1 Change call blocking Change extension specific processing Change divert
28. Adjunct Faculty Anatomy a Adjunct Faculty Adjunct Faculty Adjunct Faculty Lab Technician Adjunct Faculty Teacher Assistant Administrative Office Associ Science Laboratory Assistant Adjunct Faculty Maintenance Security Assoc x 257 learningcenters email account learntech email account Public Information Assistant x 262 Adjunct Faculty Adult Educ a di 4 Polam dh The new shared calendar is now available for use The functions available depend on the privileges set by the Exchange administrator IT USER MANUAL NOVEMBER 2014 29 1 2 3 4 5 How to Change Your Password in Exchange Webmail pial Find Someone L gt i x on Options in the upper right hand corner of the window On the pop up menu click See All Options E Find Someone Options Q Options Set Automatic Replies Change Your Password i tons Create an Inbox Rule See All Options Look on the right side of the window under the section entitled Shortcuts to other things you can do and Change Password Enter your current password type a new password and then type it again to confirm it After saving you might need to re enter your user name and password and sign in again Domain user name HCC wsmcintyre Current password lt lt New password 4 Confirm new password lt m click Change your password In the boxes provided enter your curr
29. C ImageNow swdssworkerl bol a Ea Connect Settings Help AY Applications Batches 5 Documents A Workflow ised Capture 7 OHer x 39 Within your assigned drawer you should now see the recently reviewed linked and saved documents each one separated by document type ImageNow 6 6 File Importing 11 07 2014 11 07 2014 On the ImageNow toolbar click the Capture Profile button drop down e The File Import process is the act of selecting one or multiple files be menu and choose File Import it PDF Word Excel etc and sending them to ImageNow e With this method the files you import are stored in their original file format making the ability to annotate more difficult e For example if importing a Microsoft Word document the ability to view is available but annotation is not e The table below is a list of file formats and an indication of whether annotation is possible v S 4 Format Annotate in ImageNow BMP 24 bit or lower GIF JPG Microsoft Office documents PNG TIFF LZW PDF 11 07 2014 51 IT USER MANUAL NOVEMBER 2014 56 Once you choose the File mport capture profile you will be prompted to navigate to the file s you want to import into ImageNow The prompt should look similar to the image below r TET fame O te Dero Ol iA Oum CL Oe or Derma Otte Derse Thee Omre Mae With the File Import capture profile you can import m
30. Calendars Reminders Notes Mail Days to Sync 10 Scroll down to the bottom of the settings screen seeoo ATAT F 2 24 PM Cancel Account wsmcintyre hagerstowncc hcc exch01 hagerstowncc Domain hec int Username wsmcintyre Password eeeeese Description Exchange Tap Advanced Settings IT USER MANUAL NOVEMBER 2014 36 11 Tap Use SSL to turn it off eeeoo ATAT F 2 25 PM lt Account Advanced Settings Use SSL MOVE DISCARDED MESSAGES INTO Deleted Mailbox Archive Mailbox S MIME S MIME Tap lt Account to go back one screen 12 Tap Done to save your changes 13 Press the Home button to exit the Settings app You should now be able to get Exchange email on your iPhone IT USER MANUAL NOVEMBER 2014 37 How to Access the Datatel Training Library Login to the ellucian com website and select Forums under the Client Login drop down at the top of the page EI O http w ellucian com P BC x Iane a Software and Services for Hi X File Edit View Favorites Tools Help x Convert v P Select f 1 x Google v Search More gt gt SignIn n si el lu C lan Higher Education Software and Services Contact Blog Client Login Search G Forums Support f SOLUTIONS CLIENTS PARTNERS EVENTS COLLABORATION GLOBAL y Shared Code Repository fin 8 Datatel SGHE is now Ellucian Our collective insight At work for you LE
31. HAGERSTOWN COMMUNITY COLLEGE Future Students Current Students Business amp Community Alumni amp Foundation fyineoe Faculty Staff Login Log in Request new password Username Enter your Hagerstown Community College username Password Enter the password that accompanies your username http www hagerstowncc edu user IT USER MANUAL NOVEMBER 2014 Faculty amp Staff ACEJ nk i i In the field below username use your first part of your email address or what you use to sign into on campus computers If your email address is jldoe hagerstowncc edu then you enter jldoe in the username field Username Enter your Hagerstown Community College username In the password field enter the password you use when you check your HCC email or sign into a computer on campus Password Enter the password that accompanies your username After entering your password click the login button You may have to scroll down to see it in your browser Upon logging in your profile page will load showing your information You will now be browsing the web site while logged in gt a 2 lt mA hitp www hager D w RA Ricky L Martz Jr Hagersto X J k File Edit View Favorites Tools Help ay v La Pagew Safety Tools v Hello Ricky L Martz Jr Subscription active expires 2015 8 17 HAGERSTOWN COMMUNITY COLLEGE Future Students Curr
32. L Never Block this Group or Mailing List A Sent Ite A antec eteet cnet seer tree eeeesees 4 miyourich hagerstowncc edu 3 ieena i s Peggy A Hutson 12 49 PMI 2 x 1 Re Kepler Laptop config Drafts 13 Sent Hem eBay 12 48 PM An item you ve been watching has been relisted b fa Deleted Items 3302 Conversation History 4 Yesterday HCC Web Master 346 K Help Desk Mon 7 04 PM p Junk E Mail 58 New Work Order 35461 BSH 104 i Outbox 3 Linda J Cornwell Mon 4 54 PM R RSS Feeds Reminder Adiunet Holiday Potluck TUES DEC P 3 A message box will display click OK if you are sure you want to send all messages from this sender to the Junk Mail folder IT USER MANUAL NOVEMBER 2014 32 DPI EEUE J VU STE PEWEL AE pU oe E 246 PMI Bay sent this message to Melissa Yourich mbyourichsales Jur registered name is included to show this message originated from eBay Learn more has been relisted Don t let it slip away this time ces of winning Geti st i z ight from your ph Apple iPhone 5s 14 The sender of the selected message zurrent price dih has been added to your Blocked znd time i Senders List and the message has 30 to My eBay Vie been moved to the Junk E mail folder _ Do not show this message again preferences sive this email Uns If you would like to know more about setting up email rules click on the Help button at the top right of the Outlook window or press F1
33. Quick Steps F d Favorites Search Inbox Ctrl E An item you ve LA Inbox 1 au Mail Arrange By Date Newest ontop eBay ebay e A Sent Items If there are problem aj Deleted Items 3302 p Boon f O L Click here to downle O p HCCIT HCCIT 12 59 PM Sent Tue 11 25 2014 1 FW Student Password g issa L Youri 4 milyourich hagerstowne edu A T g q m Melissa L Youri sJ Peggy A Hutson 12 49 PM nbox Re Kepler Laptop config here to do A Sent Items a ow PEGS Good news Conversation History 4 Yester p 34 a a Hi Melissa raz ni E S 3 Help Desk Mon 7 04 PM Oo ig Junk E Mail 58 New Work Order 35461 BSH 104 ae i oe A Linda J Cornwell Mon 4 54 PM Increase your chan Lf RSS Feeds Reminder Adjunct Holiday Potluck TUES DEC 2 gt LOO Search Folde venice L Christopher 5 McAfee Mon 9 55 AM T j ETE Emailing Imaging ThinkPad Yoga do iu x IT USER MANUAL NOVEMBER 2014 al 2 In the Delete group on the Ribbon bar click on the Junk drop down arrow and then click on Block Sender Home Send Receive Folder View ry Ignore xX gt Fad Meeting LS Jackie Simmons f 7 5 Clean Up h Ppa P 4 mM Sa Team E mail y ew ew elete ep ep orwar l E mail Items All Sa More fj Reply amp Delete New Quick Sti d Favorites Never Block Sender i Inbox 7 Never Block Senders Domain example com ar EE
34. dle initial full last name i e John Q Public s username would be jqpublic a Other acceptable formats of the username are hcec jgpublic and jgpublid hcc int these simply specify the domain name already listed by default in the Log on to HCC statement on the login screen 4 Inthe Password field See Figure 2 type your HCC password if you are a new hire your password will have been supplied by documentation from the IT department Type the password exactly as stated capitalization numbers and special characters all count 5 After entering this information click the right arrow button See Figure 2 or press the Enter button on your keyboard to initiate login a If this is your first time logging in to a Campus Computer it may take longer than normal because your profile it being built Figure 2 IT USER MANUAL NOVEMBER 2014 4 How to login to Outlook Web 1 Open a browser such as Mozilla Firefox Google Chrome or Internet Explorer a Ifyou have Internet Explorer 11 or Windows 8 1 or higher it is recommended to use either Firefox or Chrome See the Issues section below for an explanation 2 Navigate to http hcc exch01 hagerstowncc edu owa or see the Alternative Methods section 3 Inthe User name field See Frgure 1 type your HCC username typically in the format of first initial middle initial full last name i e John Q Public s username would be jqpublic 4 Inthe Password
35. e When a phone is ringing and it is in your pickup group simply press 73 to answer the call e For Directed Call Pickup press 72 then the ringing set IT USER MANUAL NOVEMBER 2014 90 Call Forward Fwd to text Press the j T button The Display will change and provide options for the Various forwarding capabilities IT USER MANUAL NOVEMBER 2014 91 Call Forward lmm Fwd Immediate Forward Forwards all calls to designated number you enter Instrument does not ring Other Fwd Other forward allows you to select different forwarding options such as Fwd on Busy No Answer eFwd on Ring No Answer IT USER MANUAL NOVEMBER 2014 72 First Time Access Press Listen to the Voice guide iListen to the greeting message Dial your temporary password this is 0000 iDial your new password Press iRecord your first and last name Press iRecord your Personal Greeting message Press IT USER MANUAL NOVEMBER 2014 Ta Welcome Your organization s new CallXpress unified messaging system is designed to provide you with the same convenient access to your voice fax and email messages whether you are at your desk or calling in over the telephone When you call in our Avaya Intuity AU DIX emulation saves you the effort of relearning most of the keystroke commands you use to send retrieve and manage messages Before You Start To set up CallXpress your system administrator will give
36. ed with the words on the screen IT USER MANUAL NOVEMBER 2014 78 Secondary Display ICON ICON will be displayed when multiple calls are active at one time LCD Display e e r d s os i 3 a T T lt gt ee TRATE ee 44 r ey ee AN ea Pee eS meee rere era TP p i 4 AA a DAS A RESTEN Ee ihn DEA Ner ET Soe Se DS bie _ it oS Line or Extension Number of Instrument Multi Line instrument allows for up to 3 calls simultaneously IT USER MANUAL NOVEMBER 2014 Slide Bar Control Display ICON Allows you to scroll Will change down to additional ICONS with information and activity of speed dial locations instrument displayed off the first screen Programmable Keys Area May program up to 72 Speed Dial Numbers 79 i n Incoming call Call in progress or outgoing call Call on hold If you get two calls at the same time you can switch from one call to the other by pressing the display button associated with each call Silent mode enabled IT USER MANUAL NOVEMBER 2014 L B a Call Display Icons Go Forward icon pressing the button next to this icon allows you to program or change the Forward feature Receiver connected Appointment programmed Display buttons pressing a display button activates the feature shown associated with it on the screen 80 Feature Keys Up Down
37. ed call processing Depending on how your CallXpress system is set up these commands may not be available Please consult your system administrator for additional information Busy greeting 1 Standard greeting 2 3 Out of office greeting
38. en the side guides and the document s Otherwise the document s may be fed skewed Side guide 11 07 2014 On the ImageNow toolbar click the Capture Profile button drop down menu and choose Documents Simplex pal For documents with text on both the front and back choose Documents Duplex You can mix both simplex and duplex documents with the Documents Duplex capture profile 11 07 2014 45 Once the document s have been scanned click the Batches You should see the recently scanned documents listed as its own batch within the button drop down menu located on the ImageNow Toolbar ImageNow Explorer window as shown below If nothing is there press F5 to refresh the window until it appears Make sure the State column is listed as piel and choose Ready for QA oe i gt em A Double click the newly created batch to open the scanned documents in l l ImageNow Viewer for a legibility check You should see a window Optiona Annotation display thagh Ok anje to the image below e It is possible to add an annotation to your documents as you verify image quality av ii is a mark or comment on a document that does not affect the image itse It is typically used to verify the document was reviewed and stamping it approved You can express your review of a document by stamping it approved signing off on it using a pen or adding a check mark You can also add sticky notes to add small notes to a document
39. ent Students Business amp Community Alumni amp Foundation Faculty amp Staff ae RickyL Martz Jr View Edit Manage display Redirects Scheduled Shortcuts Social profiles Contact Broken links Personal Information Title Web Programmer When you are done browsing the site you should log off to avoid allowing a person access to restricted areas The logoff button is located in the black bar across the top of the page to the left of the hello message IT USER MANUAL NOVEMBER 2014 10 Login Procedures for Web Advisor From the college s main web site at the top left hand corner click on the link Register WebAdvisor e gt CE e T naa File Edit View Favorites Tod Help We FB Hedgesville Weather Fore j Stes 8 Web Sce Gallery TAGE RSTOWS Future Students Current Students Business amp Community Alumni amp Foundation Faculty amp Staff COMMUNITY COLLEGE Online business degree with two in person sessions per month About HCC Programs amp Courses Admissions Registration Financial Aid Student Services Employment November Features LSC Final Exam Study Skills Workshops Nov 18 21 S M T w T f 5 1 The Learning Support Center LSC will host a series of workshops on Sinai exam study skiis for students 2 3 4 5 6 7 8 from Nov 18 through Nov 21 2014 Advance registradon required Early College Programs hitp wwwhagerstowncc edu current students web edvisor h 11 12
40. ent password type your new password and then type it again When yov re finished click Save You have just changed your password IT USER MANUAL NOVEMBER 2014 30 Junk Email Filter List While the Junk Email Filter checks your incoming messages automatically the Junk Email Filter Lists give you more control over what is considered spam You can add names email addresses and domains to these lists so the Filter allows for messages from sources that you trust or blocks messages that arrive from specific email addresses and domains that you don t know or trust Blocked Senders List You can easily block messages from particular senders by adding their email addresses or domain names to the Blocked Senders List When you add a name or email address to this list Outlook moves any incoming message from that source to the Junk E mail folder Messages from people or domain names that appear in this list are always classified as junk regardless of the content of the message To block a sender 1 Select the email message from the sender that you want to block by single clicking the message to highlight it eBay example below File Home Send Receive Folder View Py Ignore Pas Fab Meeting AX Jackie Simmons To Manager CleanUpr Fe IMI Et Team E mail af Done New New Delete Reply Reply Forward l l E mail Items amp Junk All By hore Y Reply amp Delete nay Create New New Delete Respond
41. eset the new password you create must be unique Meaning it should contain mostly new letters and all new numbers from any password you think you may have used before If you receive a message that you are not permitted to change your password you must exit WebAdvisor altogether and start over If you have problems with the system accepting a new passwotd here is one hint if you normally start your passwords with letters try starting with numbers for the new password Se cad S hittps hcc webadvisor hagerstowncc edu WebAdvisor WebAdvis O BO IZ Change Password x File Edit View Favorites Tools Help amp Hedgesville Weather Fore p Suggested Sites v 8 Web Slice Gallery v A GA WebAdvisor COLLEGE CHANGE PASSWORD MAIN MENU CONTACT US Change Password YourWassword has expired Please choose a new password sword must be 6 to 9 characters in length and include both letters and numbers Your new p Required User ID i Old Password DOSS E New Password CO E Confirm Password Co My password hint o CHANGE PASSWORD MAIN MENU CONTACT US a fm sgg JOM 11 19 2014 After successfully logging into WebAdvisor you will return to the main Welcome screen IT USER MANUAL NOVEMBER 2014 15 How to change your network password Log into the computer with the assigned login and password that you received from the Network Administrator at the time of hire After the c
42. est a login We are unable to locate your email address in our records lf you work for a Datatel client institution you may complete the registration form below Your school s System Administrator will then be notified to grant you acccess to our Web site Personal Information Salutation Mr First Name Last Name Title Email Address cjgolem hagerstowncc edu Position Code Other Position x Client ID Phone Ext Username IT USER MANUAL NOVEMBER 2014 4 HCC s System Administrator will be contacted via email to confirm your employee Status Once you are confirmed by the System Administrator you will be sent a confirmation email with an activation link You must click on the activation link to activate your login IT USER MANUAL NOVEMBER 2014 42 Fix for WebNow Java Error Go into Control Panel Change the view to small icons t E gt Control Panel All Control Panel Items Adjust your computer s settings e Action Center H Administrative Tools Fi Configuration Manager 32 bit Credential Manager a Devices and Printers Display E Folder Options m Fonts amp Mail 32 bit F Mouse 4 Personalization Phone and Modem Recovery amp Region Sound amp Speech Recognition Taskbar and Navigation Troubleshooting H Windows Mobility Center i Windows To Go Click on Java Go to Security Tab Lower the security level to Medium Enable Java content in
43. he curricular functions which are designed to meet student and community success Location CPB 130 Hours of Operation Monday through Thursdays 7 30 a m until 10 00 p m Fridays 7 30 a m until 5 30 p m Staff Director Craig M Fentress 1998 B S Frostburg State University M B A Frostburg State University Manager Information Technology Jacquelyn A Simmons 2000 A S Hagerstown Community College Database System Administrator Christopher C Davis 1998 A A Hagerstown Community College SQL Administrator Joseph C Seiler 2014 A A S Hagerstown Community College B A Shippensburg University Senior Information Systems Specialists Cynthia J Golem 2008 A A A A Hagerstown Community College B S Shippensburg University Jeanne L SanGiovanni 2007 Senior Network System Administrator Wiley Scott McIntyre 1983 A A Allegany College of Maryland IT USER MANUAL NOVEMBER 2014 Telecommunications and Maintenance Service Manager Robert L Mitchell 1977 A A Hagerstown Community College B S Pennsylvania State University Network Administrator Herbert R Fiege 2009 Coordinator Technology Support Christopher S McAfee 2002 A A S Hagerstown Community College Computer Support Technician Melissa L Yourich 2012 A A Pennsylvania Highland Community College Computer Support Technician part time Anthony T Campello 2005 A A S A A S Hagerstown Co
44. he problem computer Please list the asset tag number that is located on the back of the computer It s a white sticker that has HCC printed On it 5 Your work order will be given a priority based on the following a Priority 1 computer phone network completely down and issue will be addressed within 4 hours Priority 2 computer phone network down but an alternate device is available so the issue will be addressed within 24 hours Priority 3 request is non urgent and will be completed within one week Priority 4 request is not urgent and will be handled within a six week time frame IT USER MANUAL NOVEMBER 2014 3 How to log in to a Campus Computer 1 Make sure system is powered on 2 Read the security text See Fzgure 1 and agree to abide by the Acceptable Use of Computer Systems and Networks Policy by clicking the OK button Figure 1 Welcome to Hagerstown Community College By logging into this computer and Hagerstown Community College s network you are agreeing to the Acceptable Use of Computer Systems and Networks Policy found on the HCC website and in the Student and Employee Handbooks Any materials accessed by this computer or stored on this computer are subject to search and monitoring All materials stored on this computer are considered College property 3 Inthe User name field See Fzgure 2 type your HCC username typically in the format of first initial mid
45. igure 7 x E mail Accounts You can add or remove an account You can select an account and change its settings E mail Data Files RSS Feeds SharePoint Lists Internet Calendars Published Calendars Address Books SA New 3 amp Repair 9 Change Setas Default X Remove Type Microsoft Exchange send from this account by def Selected account delivers new messages to the following location csmcafee hagerstowncc edu inbox in data file C Users csmcafee AppData Local Microsoft Outlook HCC HCC ost 6 Click the More Settings button See Figure 5 on the Change Account window Figure 8 Server Settings Enter the Microsoft Exchange Server settings for your account Server Settings Server HOC EXCHOI hecint Offline Settings Use Cached Exchange Mode Mail to keep offline 7 Click the Advanced tab on the Microsoft Exchange window Click Add under the Mailbox section Type the name of the shared Mailbox in the Add Mailbox textbox See Figure 6 IT USER MANUAL NOVEMBER 2014 26 Figure 9 Microsoft Exchange Mailboxes Add mailbox Download shared folders Download Public Folder Favorites Outlook Data File Settings Mailbox Mode Outlook is running in Unicode mode against Microsoft Exchange 8 Click the Ok button on the Add Mailbox window 9 Click the Ok button on the Microsoft Exchange window
46. l you see Forward in the display Press the OK button Press the down arrow until you see Immediate forward in the display then press the OK button Dial the number where you want your calls to go then press the End Button Your display will show that your calls are forwarded to the ext number you entered A ALCATEL IT USER MANUAL NOVEMBER 2014 73 First Time Access Press the MWI a button Then press OK IT USER MANUAL NOVEMBER 2014 74 Listen to the Voice guide eListen to the greeting message eDial your temporary password this is 0000 eDial your new password Press eRecord your first and last name Press eRecord your Personal Greeting message Press IT USER MANUAL NOVEMBER 2014 iD it Telephone Models Models 4028 4029 6 buttons teen Models 4038 4039 4068 10 buttons IT USER MANUAL NOVEMBER 2014 The Instrument gt W N Handset Number Pad Alphabetic Keypad Feature and Navigation Keys LCD Screen amp Programmable Key LCD Display e tg yo A Main page contains call line Info page contains information on buttons allowing supervision the telephone amp the status of of calls and programmable its features name telephone call buttons number number of msgs activation of forward feature Appointment Reminder etc Menu page contains all features and applications accessible via the buttons associat
47. like to continue anyway Cancel Details Continue Tap Details to review your information and make sure it s correct 6 Now we complete the setup Type in hcc exchO1 hagerstowncc edu for the Server type in hcc int for the Domain and type in your Exchange ID the first part of your email address for the Username If you get a warning message tap OK sesoc ATAT F 2 43 PM o m Cancel Exchange Save Email youremail hagerstowncc hcc exch01 hagerstowncc Domain hec int Username yourid Password eeeeseece Description youremail hagerstowncc Tap Save or Next if you get an error it s probably because there is a typing error 7 You can now select which portions of your Exchange account you want to sync with your iPhone eeeno ATAT F 4 03 PM Cancel Exchange m Mail gj Contacts 3 Calendars Reminders When you ve made your selections tape Save IT USER MANUAL NOVEMBER 2014 Re 8 Now we have to make final adjustments to your account settings Select your Exchange account on the Mail Contacts Calendars screen eeeno ATAT F 2 24 PM o m lt Settings Mail Contacts Calendars ACCOUNTS iCloud ndars Safari and 5 more Exchange Mail Calendars Reminders Notes Tap Exchange 9 Tap your account information to go to the settings screen eeeoo ATAT F 2 24 PM lt Mail Exchange EXCHANGE Account wsmcintyre hagerstow m Mail gj Contacts a i
48. mmunity College B S University of Maryland University College M S M S University of Maryland University College User Support Specialist I Tina M Hartman 1978 Kathy L Stakem 1993 A A Allegany College Web Programmer Ricky L Martz Jr 2000 A S Hagerstown Community College IT USER MANUAL NOVEMBER 2014 Requesting Help trom L T If you are having issues with your computer printer phone or fax machine you can request help by emailing TrackIT hagerstowncc edu or by phoning our help desk at extension 2457 Please include the following information when submitting a request 1 Include a succinct and meaningful subject line 2 Name of person who is having the problem 3 If you have worked with a technician about the problem before please list his or her name 4 The details of your request a What equipment is affected Explain in as much detail as possible i e won t boot can t print can t open webpages internet software errors etc When did you notice the problem Tell us if there are error messages and if possible document them Tell us what the last thing you did before you noticed the problem te installed an update clicked on a link inserted a disk thumb drive etc Tell us the exact location where the problem is occurring to include building room number and phone extension If you are reporting a problem in a computer lab please give us the specific location of t
49. navigate back to Datatel pull up the correct student and perform the linking process again slide 34 Performing this action will repopulate the document keys with the correct data 11 07 2014 Once you have verified the data is correct click the Save this page link under Batch Processing or the Save this batch page button on the HAGE RS TOR Hagerstown Community College COMMUNIT COLLEGI Note Taker Request Form Once you save the image it will automatically close out and display the next image in the batch If only one document was originally scanned skip to slide 45 53 Be careful when working with the following document type DSS Accommodation Form You may have instances where the same document type is associated with the same student employee within a batch If so you may receive an error message similar to the image below when trying to save the document slide 40 be sure to click Cancel if you do This message will result if the class section has not been entered see slides 36 and 39 a 4 document wth the following document beys already ests A Payson O27 7904 Sandra Lynn Wikard 32 24 3904 10 2014 OB R60 AM Payroll HOC Exempt Time Sheet anges to cuttom properbes and motes wil be lost 11 07 2014 If you receive the error message mentioned on the previous slide click Link this page under Batch Processing or the Link this page button on the lower left hand portion
50. nday am pm imamet Explorer 10 of above or FireFox is recommended Account Information LOG IN MAIN MENU CONTACT US Enter your user name that you received in a letter from the IT department This would be the same user name you use to login to the HCC network Make sure you use all LOWER case letters If this is your first time logging into WebAdvisor your initial password would be your seven digit ID number If you have ever logged into WebAdvisor before your password would be something you created that contained both letters and numbers between 6 and 9 characters but NO capital letters or special characters r E G2 https Nice webadvisorhagerstowneceduWelAiveoi Wendducc D epa File Edit View Favorites Toob Help Be E Hedgesvite Weether Fore BB Suggested Stes E Web See Gale Main MENU CONTACT Us Wetcome Guest Main Menu Contact Us IT USER MANUAL NOVEMBER 2014 IZ If this is your first time accessing WebAdvisor you will be required to create a new password On the next page is a screen shot for the page where you will set up your new password Your user name will remain the same Enter your seven digit ID number for the old password Your new password must be between 6 and 9 characters contain both letters and numbers NO capital letters or special characters and if you choose to enter a hint the hint cannot contain any part of the password not even the numbers If you have had your password r
51. nder Computer name domain and workgroup settings you can find your computer name and its full computer name if your computer is on a domain IT USER MANUAL NOVEMBER 2014 21 How to Install the Cisco AnyConnect VPN Client Navigate to Control Panel gt Programs and Features and make sure you have a recent version of Java installed on your system If you do not go to Aitp java com en download index jsp Here you can download and install the latest version of Java on your system After you ve made sure you have Java installed open Internet Explorer and navigate to https hcc von hagerstowncc edu This will take you to the VPN client installation site Enter the user name and password you were previously given by Information Technology and click Login Please enter your usemame and password GROUP AnyConnectConnectionProfile i USERNAME SS PASSWORD SS Click AnyConnect in the left hand navigation pane ri Home _ SSO AnyConnect Click Start AnyConnect in the right hand navigation pane The VPN will start downloading the client software and install it Once the VPN client has been installed you can close your browser You are now connected to HCC through the VPN client Take note of the AnyConnect icon in your system tray There is a lock on the icon and you are connected to the VPN Please remember that while you re connected to HCC through the VPN client you will only be able to access HCC resou
52. ne key Dial the number you want if external dial 9 first Using the Navigation keys Press the down arrow until you see Transfer in the display Press the OK button Note UnSupervised Transfer You transfer the call before the caller answers Supervised Transfer You wait until the caller answers and announce the call before you press transfer IT USER MANUAL NOVEMBER 2014 70 3 Party Conference Call While in conversation Using the Navigation keys Press the down arrow until you see Conference in the display Press the OK button This will place the first caller on hold automatically o T I 7 CIT ELET Dial the number you want if external dial 9 first Once the 2 caller answers use the navigation keys again to arrow down until you see Conference in the display then press the OK button All three parties are now on the line IT USER MANUAL NOVEMBER 2014 7 y Group Call Pickup e You do not need to know the ext number that is ringing to use the Group Call Pickup feature you just need to be in the same Pickup Group Pickup Groups were identified during the initial teleohone interviews e When a phone is ringing and it is in your pickup group simply press 73 to answer the call e For Directed Call Pickup press 72 then the ringing set IT USER MANUAL NOVEMBER 2014 p Call Forward With the Set Idle Using the Navigation keys Press the down y arrow unti
53. now display properly in Internet Explorer 11 However the HCC main website will now not display correctly IT USER MANUAL NOVEMBER 2014 6 Open a web browser like Internet Explorer or Firefox There will be a place near the top left of the window outside the page area that will allow entering a url address for the website you d like the browser to retrieve Click into the black area and type www hagerstowncc edu into that area The website will load showing you the HCC website ee a O f Hagerstown Community C X N File Edit View Favorites Tools Help A S hj ha Page Safety Tools v Quick Links Directory Site A Z Register WebAdvisor Facuity Staff Login AN Future Students Current Students Business amp Community Alumni amp Foundation Faculty amp Staff HAGERSTOWN COMMUNITY COLLEG E HAGERSTOWN COMMUNITY coLLEGE Ta Coll Se J ege MASSES Im Hi Noi hone for the STEMM chalice Middle College Programs amp Courses Admissions Registration Financial Aid Student Services Employment Schedules amp Catalogs A menu is across the top of the page reading Quick Links Directory Site A Z Register WebAdvisor and Faculty Staff Login Click the Faculty Staff Login link Facuity Staff Login You will now be on the login page Se Ng Or B Faculty Staff Login Hagers Quick Links Directory Site A Z Register WebAdvisor Faculty Staff Login
54. object either inline or as a global comment on the document Customized annotations can be created but only by an ImageNow administrator e For example a Stamp template can be created with the following text Received by Accounts Payable Your ImageNow administrator can set the template security so that only users in the agouti Payable group can use modify or delete annotations created using that Stamp template The following slides will give examples of the most commonly used annotations HACEIETONIN Hagerstown Community College COMML TY COLLEGE Note Taker Request Form 11 07 2014 IT USER MANUAL NOVEMBER 2014 46 Where can find these so called Annotations Annotation Stamp Annotation lets you stamp predefined Approved Confidential aoicee are EE E on thas A E O pea and so forth or custom messages on document images ST ery Te rvrr r Hagerstown Community College amp a Community College Note Taker Request Form oi COMUNI Note Taker Request Form Ani Nyse i taasi For name we s C 737 3 3 ORG EMad Address LOW 0 Loerseln thet pre rant a rete taker fhe below Prose Nemniter List the course s that you Need a note taker fer below Text Annotation lets you place text on document images HAGE COMMUNITY Cl CONMUNTTY t HAGERSTOWN Hagerstown Community College Ke COMMUNITY COLLEGE Note Taker Request Form 11 07 2014 15 11 07
55. omputer boots up and you can see the desktop hold down the Ctrl and Alt keys at the same time While still holding down the Ctrl and Alt keys press the Delete key This will bring up a blue Windows screen with 5 options to choose from The 4 option down is Change a password Choose this option The first line on the screen you will see will be HCC login id name your login id will already be filled in this field The second line you will key in your old password and the third line will be where you key in your new password The fourth and last line is where you will key in your new password to confirm it and then click on the arrow to the right of the confirmation line This will change your login password IT USER MANUAL NOVEMBER 2014 14 How to Install a Network Printer 1 Click on the Windows Start button and navigate to Devices and Printers and click on it F Pant a XPS Viewe Devices and Prirvters Uefauh Programs Magn fer i Meip and Support 2 l gt All Programs Shut down gt Start button 2 A window will open up with two choices Add a Device or Add a Printer Choose Add a Printer IT USER MANUAL NOVEMBER 2014 15 Ty enters one So O eet Poste gt 3 Another window will open up with two choices Navigate to the bottom option Add a Network Wireless Bluetooth printer Click on this option p Add Printer What type of printer do you want to
56. oom settings should be left at 100 ii Within Microsoft Windows 1 Adjust the Display to either Medium 125 or Larger 150 should remain at Smaller 100 default 11 07 2014 49 Once you are signed in your window should look similar to the image below We are now ready to begin the process of linking student data from Datatel into ImageNow itself Open Datatel 4 4 by using the link below and sign in using the ID and password supplied to you if you have changed your password use that one instead Due to certain setup criteria you will need to use Microsoft Internet Explorer when linking data between Datatel and ImageNow a https hcc dui2 hagerstowncc edu production ui44 sl index htm Ellucian Colleague UI 11 07 2014 11 07 2014 In order to ensure the linking process works properly click the Compatibility View mode If the button is darkened that indicates Compatibility View button within your browser s address bar om I OE mode has successfully been enabled The button will look similar to the picture below U44 LME Datatel Col i 11 07 2014 11 07 2014 IT USER MANUAL NOVEMBER 2014 50 Pay attention to the search area in the upper left hand corner of the window It should say Person Search within the white space If it says Form Search click the button to the left to switch it to Person Search 11 07 2014 29 Go back testmageNow E
57. ore than one file into the ImageNow system When importing more than one file each file will be its own 11 07 2014 page within a document batch Click the Batches button drop down menu located on the ImageNow Toolbar and choose Ready for QA 11 07 2014 IT USER MANUAL NOVEMBER 2014 Within the File Capture Batch prompt navigate to the file s you would like to import into ImageNow Select the file s within the directory chosen and click Open arien c w foroen A A A Se Darvel Cerne Oe Dra 03 tt Derse 4 17 Darro q5 a Deme 00M L Pepe Derat Owa Olar After clicking Open the file s selected will be imported into ImageNow 11 07 2014 You should see the recently imported file s listed as its own batch within the ImageNow Explorer window as shown below If nothing is there press F5 to refresh the window until it appears Make sure the State column is listed as Completed Arya To s s A w e too tor nou er oF imageno PEeaecerrive to I Navigate to slide 9 and continue through the process as if you have just recently scanned hard copies through a physical scanner ImageNow 6 6 Click to navigate to Slide 9 ImageNow Printer 11 07 2014 11 07 2014 To send an e mail to ImageNow open the e mail and click File e ImageNow Printer can be used from any software that has a print option xX GA T EP 5 e For example it allows you to import a Microsoft Word document
58. our personal phone Terminates a Redials the book called party cannot hear you call in progress last number aa When terminal idle press this Or completes a you dialed l E a button to that all incoming calls will prog g be automatically answered activity without lifting the receiver IT USER MANUAL NOVEMBER 2014 66 Making a Call Dial by Phone Number Programmable Keys Personal Phonebook IT USER MANUAL NOVEMBER 2014 en IT USER MANUAL NOVEMBER 2014 Answering a Call While the set is ringing you will see In the display the name of the caller if it is an internal call or if an external call you will see the caller id i e 321 259 8469 The 1 tells you which line it is The green light next to the ringing line will be flashing To Answer the call Simply pickup the handset 68 Answering Multiple Calls While on a call and a second call comes in For a brief couple of seconds you will see 2 for the second line and the callers name if internal or caller id if external The green light next to the 2 line will be flashing To answer the second call Press the line key next to the flashing green light This will automatically place your first caller on hold To switch between the 2 calls press the line key next to the line you want IT USER MANUAL NOVEMBER 2014 69 Transfer a Call While in conversation 2 Press an available li
59. rces You will not be able to use your internet connection until you disconnect from the VPN Click the tray icon as shown above You will see a pop up window appear Click the Disconnect button and you will be disconnected from the VPN pe aL stl li AnyConnect cisco Secure Mobility Client Advanced If you have successfully disconnected your tray icon should look like the one below You will now be able to access the internet IT USER MANUAL NOVEMBER 2014 22 1 How to Connect to the VPN and Use Remote Desktop Click the Cisco AnyConnect icon in your system tray 2 Log into the VPN client by clicking Connect 3 4 p MtMteilt AnyConnect CISCO Secure Mobility Client hec vpn hagerstowncc edu B Connect Advanced After you ve logged in the first time you should only need your password The VPN client will remember your name Enter the password supplied to you by Information Technology and click OK After the VPN client connects you will see a banner stating that you are now connected You can now connect to your remote desktop Click the Start icon click All Programs gt Accessories gt Remote Desktop Connection Enter your work computer name that you located from the instructions entitled How to Locate the Computer Name and click Connect E Remote Desktop Connection Le T2 Io a e Remote Desktop x Connection Computer Username None specified
60. t and Make a Payment Access your grades as soon as Mey are verihec normally 3 5 days afer the end date of the term go to My Grades Sign up to have your refund directly Geposited go to Bank Information Sign up to receive your 1098 T electronically go to 1098 Electron Consent Regester for Contnuing Education classes go to the Continuing Education menu please note immediate payment required Final Exam Schedule Online Classes Student Activities ds amp Organizations Student Services First Time Users 4 f ES in 8 g g Follow these step by step tutorials to tearn how to log in register for classes and more Upon successfully togging in for the first time or afer your password is reset you will be tok immediately that your password has expired Please select a new one according to the directions IT USER MANUAL NOVEMBER 2014 11 On the main WebAdvisor page on the right hand side near the top click on the words Log In Seale ce https hcc webadvsor hagerstowncc edu WebAdvisorWebAdve D BS PG File Edit View Favorites Tools Help D E Hedgesville Weather Fore BI Suggested Stes Web Advisor COLLEGE MAIN MENU CONTACT US Select your point of entry to the right Forgot your password or student WebAdvisce Help Desk at 240 500 2391 or by emailing hecigthagerstowncc edu Operational Hours Monday Saturday 6 am Midnight Su
61. the browser Security Level fig AutoPlay y Date and Time Ease of Access Center HomeGroup amp Keyboard SE Network and Sharing Center 2 Power Options IK Remote Control 32 bit S Storage Spaces ie User Accounts E Windows Update Medium Java applications identified by a certificate from a trusted authority will be allowed to run Exception Site List Applications launched from the sites listed below will be allowed to run after the appropriate security prompts Click Edit Site List to add items to this list Qa BitLocker Drive Encryption Default Programs File History iCloud amp Language Notification Area Icons 3 Program Download Monitor 32 bit 3 RemoteApp and Desktop Connections Sync Center kil Windows Defender Work Folders Edit Site List and add the WebNow URL http hcc in2 8080 webnow Eil Color Management al Device Manager Flash Player 32 bit Indexing Options Location Settings E NVIDIA Control Panel A Programs and Features Run Advertised Programs 32 bit 1 amp 4 System a Windows Firewall Not all Java versions have the edit site list option but lowering the security level should take care of the problem IT USER MANUAL NOVEMBER 2014 43 What is ImageNow e ImageNow a document imaging system that adapts to business processes e Ensures that all documents are secure quickly retrievable and tied to mage N
62. tton See Fzgure 1 in the upper left hand corner Figure 4 moe FILE HOME SEND RECEIVE FOLDER VIEW lem Tk Ignore x Q Q B si l g Clean Up New New Delete Reply Reply Forward Email Items 9 Junk All EH More New Delete Respond 4 Click the Account Settings drop down button See Fzgure 2 and then click the Account Settings button See Fzgure 3 from the list Figure 5 nto Account Information Open amp Export ta HCC a Roe Ae wa Microsoft Exchange Add Account is Account and Social Network Settings at Change settings for this account or set up more Account connections Settings E Access this account on the web Office Account E i https hcc exch01 hcc int owa E Connect to social networks Options fis m Automatic Replies Out of Office Figure 6 Account and Social Network Settings Change settings for this account or set up more connections E Access this account on the web Te Aco E inti owa p Add and remove accounts or ie change existing connection settings ar Social Network Accounts Eas aia Configure Office to connect to Out of Offic e social networks fy others that you are out of office on vacation or Delegate Access mail messages ADP Give others permission to receive items and respond on your behalf IT USER MANUAL NOVEMBER 2014 vee 5 Click the Change button See Figure 4 on the Account Settings window F
63. ur drawer If you want to keep the multiple page document together be sure to only perform the linking process once Different document types and documents with additional unique identifiers will still be separated regardless of whether or not you perform the linking process multiple times within the same batch 11 07 2014 54 Make sure the data between the image and the document keys from the linking process performed match and choose a new document type ut needed Disability Sapport Services DSS Electronic Textbook Student Agreement 11 07 2014 Once you have verified the data click either the Save this page link located underneath Batch Processing or click the Save this batch page button on the bottomieft hand side of the window A 4 Disability Sapport Services DSS Electronic Textbook Student Agreement Repeat slides 44 47 until you have linked and chosen the appropriate document type for each page within the batch 11 07 2014 IT USER MANUAL NOVEMBER 2014 Again if the document being reviewed is the Student Accommodation Form be sure to include the Class Section see slide 36 Otherwise leave that area blank 11 07 2014 After you have saved each page the batch will automatically close and be filed under the document drawer you are assigned to To navigate to your assigned document drawer return to ImageNow Explorer by clicking the Documents button on the ImageNow toolbar
64. xplorer and choose Ready for under the CV Gaia a rai 11 07 2014 31 IT USER MANUAL NOVEMBER 2014 Type the student ID you want to link with your documents within the search area and press Enter to bring up the student s Datatel account Name searches are possible as well if a student ID is not available 11 07 2014 etc if only searching by name Double click the document batch you just verified on slide 20 or slide 21 if there are duplex documents in the batch The window that opens should look similar to the image below l e eee ee eee reer we ver gt A Cai nide reran i HAGERSTOWN Hagerstown Community College COMMUNITY COLLEGI Note Taker Request Form 11 07 2014 32 5l Before you perform the linking process make sure Datatel is still open and the appropriate student information you want to link is still displayed Also if you have more than one tab open within Microsoft Internet Explorer make sure the Datatel tab is the one selected and in view oe E E aan Colleague UI a t omm i meei mee o After linking the document between Datatel and ImageNow you should see the fields automatically populate under the Document Keys area on the right hand portion of the ImageNow Viewer windows _ HAGERSTOWN Hagerstown Community College COMMUNITY COLLEGE Note Taker Request Form 11 07 2014 IT USER MANUAL NOVEMBER 2014 Within ImageNow Viewer click Link this page

IT USER MANUAL - Hagerstown Community College

Contents

Download Pdf Manuals

Related Search

Related Contents