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1. 2 Max 2 6002 10 2 1 98 2 10 2 1 98 Max x 4 o e al 5 gt ps l a N lo lif p Keyboard Voice Video Back NON 4 Press fas or Ll Placing a Call Using the VCP40 Phone To place a call using the VCP40 phone 1 Enter the desired number using the keypad 2 Press lea por the Dial soft key Nea Placing a Call via Web User Interface To place a call via web user interface 1 Log into the web user interface 2 Click Home 3 Enter the desired number in the Enter Number field 4 Optional Select desired bandwidth from the pull down list of Auto 5 Click Video Call or Voice Call Placing Multiple Calls VC400 video conferencing system can support up to 5 parties 4 video calls and 1 voice call including the conference initiator in a conference call You can use remote control VCP40 phone or web user interface to place multiple calls 79 User Guide for the VC400 Video Conferencing System Note 80 To place a multiple call via the remote control la 2 Place a call to the first party When the first party answers the call press More soft key to open More window Press por wto scroll to New Call and then press Cn to place a new call Enter the number of the second party and then pres ox or y When the second party answers the call you create a three way conference Repeat the steps 2 to 4 to invite more parties to join the conference When the fourth party a
2. LED Instructions Indicator LED on the codec LED Status Solid green Flashing red Solid red Solid orange Off Overview H 323 account is registered the icon flashes when the H 323 account is not registered successfully A USB flash drive is inserted to the port on Description The VC400 codec Is powered on The VC400 codec is upgrading firmware The VC400 codec is in sleep mode System exception e g network unavailable update failure The VC400 codec Is powered off or does not connect to the power adapter 25 User Guide for the VC400 Video Conferencing System Indicator LED on the camera LED Status Description The camera is properly connected to the codec and Solid green the VC400 codec is powered on Solid red The VC400 codec is in sleep mode Flashing green Press the key on the remote control Oh The camera is not properly connected to the VC400 codec or the VC400 codec is powered off Indicator LED on the VCP40 LED Status Description The phone is initializing Solid red The call is muted Flashing red The phone is ringing The phone places a call Solid green There is an active call on the phone Off The phone is idle User Interfaces Two ways to customize configurations of your VC400 video conferencing system e Remote control e The user interface in a web browser on your PC Note The display device and remote control constitute the system user interface which allow
3. Menu soft key The display device displays the Status menu 2014 12 01 09 54 18 Yealink VC400 AA A tan 10 3 6 201 EI 6004 AVe PU Vai System Network Account Camera Audio VCS Phone 2 Press A or W to select the desired list 3 Press ox to view the specific information 4 User Guide for the VC400 Video Conferencing System To view the system status via web user interface 1 Click Status The system status is displayed on the web user interface About Language v Logout Yea j j n k vcaoo Home Account Network Setting Directory Security System System Model Yealink VC400 Firmware Version 30 10 208 33 Hardware Version 30 5 4 1 0 0 2 Product ID 201411241519 Serial Number 00000000 Uptime 0 Days 3 4 Network LAN Port Type DHCP LAN IP Address 10 3 6 201 Public IP Address 122 115 75 10 MAC Address 00 15 65 6c f1 5e Subnet Mask 255 255 255 0 Gateway 10 3 6 254 Primary DNS 192 168 1 20 Secondary DNS 192 168 1 167 To view the system status via phone user interface 1 Press ox Network YES Phone 2 Press jor Sto select the desired list 3 Press ox or the Enter soft key to view the specific information 42 Customizing VC400 Video Conferencing System Customizing VC400 Video Conferencing System You can customize your VC400 video conferencing system by personally configuring certain settings for example site name time amp date and language You can
4. e Direct sunlight on the display device the background or the camera lens which creates harsh contrasts e Colored lighting Why can t adjust the camera angle and focus e You can adjust the camera when the system is idle or during a call the camera cannot be adjusted when the system is in menu screen e Ensure that the batteries in remote control are in good working condition and installed correctly e Aim the remote control at the sensor when you perform a task e Ensure that no objects are obstructing the sensor on the front of the camera e Ensure that the LED on the front of the camera flashes red when you use the remote control to perform a task Ensure that what you are controlling is the local camera e Reboot the system Troubleshooting e If the above suggestions cannot solve your problem maybe the remote control is broken You can contact your system administrator for help Why is the video quality bad e Ensure that the display device has suitable resolution Check whether packet has been lost For more information on packet lost refer to Call Statistics on page 87 e Contact your administrator to adjust the camera brightness and white balance Display Issues Why is there no video on the display device e Ensure that the display device is turned on Ensure that the display device is properly connected to VC400codec e Ensure that the VC400 codec Is turned on s Ensure that you h
5. E n A gt P E Je ial 11 Press J Save soft key to accept the change Time and date are configurable via web user interface at the path Setting gt Date Key Tone You can enable key tone feature for the system to play a key tone when you press the key on the remote control Key tone is configurable via the remote control or web user interface Key tone feature is enabled by default To configure the key tone via the remote control 1 Press FA Menu soft key to enter main menu 2 Press or Pto select the Basic menu 49 User Guide for the VC400 Video Conferencing System 3 Press Aor wto scroll to Key Tone and then press ox to enable or disable this feature 2014 12 01 09 54 18 Yealink VC400 2 1an 10 3 6 201 EM 6004 Site Name Yealink VC400 Language Date amp Time Automatically Sleep Time Key Tone Save Back 4 Press a Save soft key to accept the change Key tone is configurable via web user interface at the path Setting gt General gt Key Tone Audio Settings You can use the remote control or VCP40 phone to adjust the ringer volume of the system You can also adjust the receiver volume of currently engaged audio devices when the system Is in use To adjust the volume when the system is idle Do one of the following Press IQ or ad on the remote control to adjust the ringer volume of the system 50 Customizing VC400 Video Conferencing System The current ri
6. Yealink MIA EJS VOIP MS O LAN 10 2 18 27 3000 Preset Video Conferencing System VC400 User Guide Version XX Dec 2014 Copyright Copyright 2014 YEALINK NETWORK TECHNOLOGY CO LTD Copyright 2014 Yealink Network Technology CO LTD All rights reserved No parts of this publication may be reproduced or transmitted in any form or by any means electronic or mechanical photocopying recording or otherwise for any purpose without the express written permission of Yealink Network Technology CO LTD Under the law reproducing includes translating into another language or format When this publication is made available on media Yealink Network Technology CO LTD gives its consent to downloading and printing copies of the content provided in this file only for private use but not for redistribution No parts of this publication may be subject to alteration modification or commercial use Yealink Network Technology CO LTD will not be liable for any damages arising from use of an illegally modified or altered publication Warranty THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK NETWORK TECHNOLOGY CO LTD MAKES NO
7. Message Question The configuration file exported will contain clear text passwords Continue exporting Confirm 4 Click Confirm to export the configurations To import the phone configurations via web user interface 1 Click on Setting gt Configuration 106 Troubleshooting 2 Click Browse to locate a configuration file from your local system Yealink vco Home Status Account Import Configuration Export Configuration Call Features Video amp Audio ER Pcap Feature Configuration Upgrade Export System Log Tones System Log Level About Language v Logout Network Setting Directory Security C Users yl0664 Desktop Export Export Passwords Stop Export Local Server Export 3 Click Import to import the configuration file Note The file format of configuration file must be bin How to upgrade firmware To upgrade firmware via web user interface 1 Click on Setting gt Upgrade 2 Click Browse to locate the firmware from your local system Yealink VC400 Status Account General Version Date Firmware Version Call Features Video amp Audio Hardware Version E Reset to Factory Configuration Reboot 3 Click Upgrade to upgrade the firmware About Language v Logout Network Setting Directory Security 30 10 208 14 30 4 3 1 0 0 2 Reset to Factory Setting C Users yl0664 Desktop 1 Browse Upgrade The browser pops up the dialog
8. Press ff Menu soft key to enter main menu 2 Press for pf to select the Call Features menu Using VC400 Video Conferencing System 3 Press gor wto scroll to DND and then press or t0 enable this feature a 2014 12 01 09 54 18 Yealink VC400 2 1an 10 3 6 201 EM 6004 lt DND lt Auto Answer lt Auto Answer Mute Auto Answer Multiway ii Call Match lt History Record Call Type Bandwidth Settings 4 Press MT Save soft key to accept the change The icon will appear on the status bar of display device and DND ON will be prompted at intervals The DND icon will appear on the LCD screen of the VCP40 phone The system will reject all incoming calls automatically and the icon and numbers of missed calls are displayed on the status bar of the display device If the system places a call after the call is established the DND mode will be disabled automatically When VCP40 phone is idle you can also press DND soft key to enable or disable this feature DND is configurable via web user interface at the path Setting gt Call Features gt DND DND during an active call You can use DND mode fo reject incoming calls automatically during an active call You can enable disable DND mode for the system via the remote control VCP40 phone or web user interface DND mode will be disabled after the call To enable the DND mode during an active call via the remote control 1 Pres
9. Tones Key Tone 3 Click Confirm to accept the change Site Name Site name is displayed on the status bar of display device and VCP40 phone When you make an IP address call to the other party the site name will be displayed on the remote display device Site name can consist of letters numbers or special characters Site name is configurable via the remote control or web user interface To configure the site name via the remote control 1 Press A Menu soft key to enter main menu Press or pto select the Basic menu Press Aor wto scroll to Site Name gt N Edit the site name 2014 12 01 09 54 18 Yealink VC400 2 Lan 10 3 6 201 EI 6004 tt Site Name Yealink VC400 Language Date amp Time Automatically Sleep Time Key Tone 45 User Guide for the VC400 Video Conferencing System 5 Press FA Save soft key to accept the change Site name is configurable via web user interface at the path Setting gt General gt Site Name Language The default language of the display device is English and you can change it via the remote control The VCP40 phone will detect and use the same language as which of the display device The default language of the web user interface is English You can change the language of the web user interface via web user interface The available languages for system are English and Chinese To change the language on the display device via the remote con
10. or pto select the Directory menu Press aor Wto select the desired local contact Press Detail soft key Press aor wio highlight the Delete This Contact and then press Cor The display device prompts Delete this contact y Press Aor wio highlight OK Press orto delete the local contact Deleting contacts is configurable via web user interface at the path Customizing VC400 Video Conferencing System Directory gt Local Searching for Contacts You can search local contacts or conference contacts via the remote control or web user interface To search contacts via the remote control 1 Press call soft key 2 Press or pto select the Directory menu 3 Press Aor Wto select the searching box You can select the desired contact type from the pull down list of the All Contacts first 4 Entera few or all characters of the contact name or numbers The contacts whose name or phone number matches the characters entered will appear on the display device 2014 12 01 09 54 18 Yealink VC400 2 1an 10 3 6 201 EI 6004 All Contacts Jack n rq Keyboard 5 Youcan press amp orw to select the desired contact and then call or edit the contact Search Source List in Dialing You can search for a contact from the desired lists when the phone is in the pre dialing screen The lists can be Local Directory History and LDAP In the pre dialing screen when you enter a few characters the syst
11. 94 You can record local video via the remote control when the system is idle During a call video and presentation which shown on the display device can be recorded via the remote control and VCP40 phone Note Troubleshooting Before recording video you need to insert a USB flash drive to the USB port on the VC400 codec for storing recorded video The recorded video will be saved in mkv format and named after the recorded time and date You can view or delete the recorded video via the remote control The system only supports USB flash drive in FAT32 format After the USB flash drive is inserted to the USB port on the VC400 codec the display device prompts USB device available press to record or press to screenshot The icon will appear on the status bar of the display device the icon will appear on the LCD screen of the VCP40 phone You can play the recorded videos in a computer with a player supports mkv format To record video when the system is idle via the remote control 1 Press gt 2 tO start recording The display device displays and the recording time 2 Press gt k ti again to end stop recording Recording icon disappears from the screen and the display device prompts Successfully video recording To record video when the system is during a call via the remote control Do one of the following Press x ss on the remote control to start recording Press the Start REC soft key on th
12. Answer 8l Audio Setting 50 Audio Input Device 74 Audio Output Device 73 Adding a contact from the call history list 70 Answering or Rejecting Calls 81 Appendix A Time Zones 114 Backlight 44 Bandwidth Settings 72 C Customizing VC400 Video Conferencing System 43 Call Type 71 Call History Management 64 Call Statistics 87 Call Mute 86 Call Statistics 87 Changing Video Layout 88 Controlling the Camera 92 Contact Management 86 Changing Video Input Source 94 Camera Issues 102 D Declaration of Conformity vi Deleting Contacts 58 Do Not Disturb DND 82 118 Documentation 28 Deleting Contacts 58 Deleting an entry from the call history list 68 Display Issues 103 Editing Contacts 57 Ending Calls 84 Entering Data and Editing Fields 40 G General Settings 43 Getting Started 29 General Issues 101 H System Component Instructions 15 Icon Instructions 23 Importing Exporting Contact lists 61 In This Guide ix Idle Screen Display 37 Key Tone 49 Language 46 LED Instructions 25 Limitation of Liability 110 Local Directory 52 N Network Connection 26 Navigating Menus on the Display Device 39 Packaging Contents 13 Presentation 88 Placing Calls 77 Place a call from the call history list 67 O Overview 13 Remote Control 26 Registration 37 Regulatory Notices 110 Restriction of Hazardous Substances 112 S Safety Instructions 110 Setup Wizard 34 Change Video Input So
13. E E 46 US DOE erreen iaaa a adnie iiidid iii 47 E TTO E E E E 49 e Talen siS eri haces ease E EA A A E A seeacanpeuaces 50 Eose DIS CIO eos 52 Ao Ma iodo O e O o acca A A A 64 e CO OO IA 71 MMA CUES SINO itunes io 72 Xi User Guide for the VC400 Video Conferencing System o o AA A A A 73 e 48 MB A A VC Ste OTRO 73 SA SM AAA A E RS tenn e BESeONT NT nme 74 BO fo a S A cons atic MAA TNT me or mn te En ee no 75 Using VC400 Video Conferencing System ooocoommoo 77 PACING Cala A A 77 Placing a Call Using the Remote CORTO uses dis 78 Placing a Call Using the VC PAO PRONE sssssessessesresresseessrereressesrrsrreeeessssereresssssrereseesss 79 Placing a Call via Web User INterfaceE iii ii ici 79 Facing MONS Sala 79 ARSWEmMno Or REJSCIING Sal asi ia 8 AUTO AOS WA td 81 DO NOr DIU DND nia a iia 82 CAINMAna S mentira o 86 NN dU Seca east cat a E sats pense naaoat ees nation esas aad ss eahoana ae atione 86 E e A ae etn etm A ne fee sre RCE EO it Pe eR ne a A es ee ee ea 87 o A A AEE E E 88 CIE CIA Maso La vyo Una 88 C2 OO Inge CAME Tinas 92 ecroangng Maso Apu SOUCO ala iii 94 MASONES Ol IO att olctde E 94 AS gro PP A A a 97 o aetna aac ca ase aues an camenan so iaient ta eensa eon cea legaaeha nu oeanavesas abetoteuaanainte 84 TOU DISSIMOONING sm 99 SISTEMA OSOS ia E A tees ee ital ain de ede cakes 99 General Sn A sasiscosuanaumateanaseannaaseayoeaaes 101 Sola o A SUS PPP OPA o A A TA 102 BS O E
14. EE A E ET 103 VIEO G AUdIO ISS UGS a N T O EE N 103 STEA MANTENGONO EnaA da 104 Reguialory NOCO S sida is 110 SEMI ADS SMS da 110 LMTA Or LODI cossen a N 110 SUSY INS TUC HONS aenea N r N 110 RESMECION ot Hazardous SUDSIONC SS ls bi 112 Appendix A Time ZoNe Sian 114 DAEX oona E E E 118 xii Overview Overview This chapter provides the overview of the VC400 video conferencing system Topics include Packaging Contents System Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new system contact your system administrator Packaging Contents The following items are included in your package If you find anything missing contact your system administrator VC400 Codec Yealink VCC18 HD Camera User Guide for the VC400 Video Conferencing System e VCP40 Video Conferencing Phone L Bracket for installing the camera e Camera Mounting Accessories Expansion bolts E xX 4 Screws E X4 e VCR10 Remote Control o 2 AAA Batteries MM zw Power Adapter Overview o Cables VGA Cable HDMI Cables X 2 3 5mm Audio Cable Ethernet Cable 2m Ethernet Cable 7 5m o 7 Cable Ties e Installation Guide Check the list before installation If you find anything missing contact your system administrator Optional Accessory The
15. Far Set of Near Camera Presets Disable Far Move to Near Camera Presets Disable Press _ Save soft key to accept the change Far end Camera Control is configurable via web user interface at the path Setting gt Video 8 Audio gt Far Control Near Camera Far Set of Camera Presets Far Move to Camera Presets Using VC400 Video Conferencing System nC 400 Video Conferencing svsiem VC400 video conferencing system can be used to place calls answer calls or conduct a conference call you can switch layout record videos or capture the screenshots during a call This chapter provides basic operating instructions for the VC400 video conferencing system Topics include e Placing Calls e Answering or Rejecting Calls e Call Management e Ending Calls If you require additional information or assistance with your new phone contact your system administrator Placing Calls You can place a call in three ways using your VC400 video conferencing system e Using the remote control e Using the VCP40 phone e Via the web user interface VC400 video conferencing system supports two call types e Voice Call e Video Call When you place a call you can select the desired call tyoe and bandwidth Note The system supports placing calls use contact numbers SIP URI IP address H 323 account or extension SIP URI and IP address can be up to 32 characters For example SIP URI 2210 sip com IP 192 168 1 15 For more informa
16. Time Protocol server automatically If the phone cannot obtain the time and date from the SNTP server you can configure the time and date manually or contact your system administrator for more information There are 7 available date formats For example for the date format WWW DD MMM WWW represents the abbreviation of week DD represents the two digit day and MMM represents the first three letters of the month The available date formats you need to know Date Format Example 2014 7 27 WWW MMM DD Sun Jul 27 DD MMM YY 27 Jul 14 YYYY MM DD 2014 07 27 MM DD YY 07 27 14 DD MM YY YY 27 Jul 2014 WWW DD MMM Sun 27 Jul DD MM YYYY 27 07 2014 To configure the NTP server and date amp time format via the remote control 1 Press FA Menu soft key to enter main menu 2 Press dor Pto select the Basic menu 3 Press Aor Wto scroll to Date amp Time and then press 47 User Guide for the VC400 Video Conferencing System Select the desired time format from the pull down list of Time Select the desired date format from the pull down list of Date Select SNTP Settings from the pull down list of Time Type E 2 Select the time zone that applies to your area from the pull down list of Time Zone The default time zone is 8 China Beiljing 8 Enter the domain names or IP addresses in the NTP Primary Server and NTP Secondary Server fields respectively 9 Select the desired value
17. account beforehand so that after you start up the system the system will be registered and ready for use If your system is not registered you may have to register it For more information on how to register account for the system refer to Yealink_VCXX_Video_Conferencing_System_Administrator_Guide Idle Screen Display Idle screen of the display device If the system has successfully started up the idle screen will be shown The following 37 User Guide for the VC400 Video Conferencing System figure is an example of what is displayed on the LCD screen fe SN E N gt A Time and date Site name Status icon System IP address and registered account bs YE E N Y lo A Y i A 2014 07 11 15 35 37 A Yealink VC400 PA LAN 10 2 18 27 EM 8000 YealinK Call mame tn The phone s time and date are displayed on Time and Date the left of the status bar The site name of the system Status icons are displayed in the center of the Status icon status bar System IP address IP address and registered account are and registered displayed on the right of the status bar account Video image is displayed The display device displays the names of the shortcut keys and users can press the shortcut Soft keys keys on the remote control to execute corresponding action 38 Getting Started Idle screen of the VCP40 phone ee tes Displays the status icon of the pho
18. add contacts to the local directory manually or from the call history This chapter provides basic operating instructions for Customizing your system Topics include e General Settings e Local Directory e Call History Management e Call Type e Bandwidth Settings e Audio Setting e Far end Camera Control If you require additional information or assistance with your new system contact your system administrator General Settings Automatically Sleep Time The system will enter the sleep mode automatically when it has been inactive for a period of time the default time is 10 minutes When the system is in sleep mode it will still accept incoming calls The display device will prompt No Signal and the LCD screen of VCP40 phone prompts Sleeping Press any key to resume You can press any key on the remote control or VCP40 phone to wake up the system When receiving a call the system will be woken up automatically You can change the automatically sleep time via the remote control or web user interface You can also press sleep key on the remote control to make the system sleep immediately To configure the automatically sleep time via the remote control 1 Press MT Menu soft key to enter main menu 2 Press or to select the Basic menu 3 Press Aor wto scroll to Automatically Sleep Time and then press ox 43 User Guide for the VC400 Video Conferencing System 4 Select desire
19. box Firmware of the video conference system will be updated It will take 5 minutes to complete Please don t power off 4 Click Confirm to confirm Upgrading 107 User Guide for the VC400 Video Conferencing System 108 The web user interface is shown as below Message Information Firmware updating Please wait and do not power off And the browser must not be closed or refreshed How to reset the system Reset the system to factory configurations after you have tried almost all troubleshooting suggestions but still do not solve the problem You need to note that all customized settings will be overwritten after reset You can reset the system via the remote control or web user interface To reset the system via the remote control i e Press 7 Menu soft key to enter main menu Press gor gt to scroll to the Advanced menu Enter admin password default password 0000 in the Admin Password field Press or Press M Enter soft key Press Aor Wto scroll to Reboot amp Reset and then press ox Press Aor Fto scroll to Reset and then press SS oS Y Troubleshooting The display device prompts Reset to Factory 2014 12 01 09 54 18 Yealink VC400 2 1an 10 3 6 201 6004 Reset to Factory OK Cancel 7 Select OK and then press or The system reboots automatically the LCD screen of the VCP40 phone prompts Rebooting Please wait The phone will be reset to fa
20. can also configure the time and date manually For more information refer to Time amp Date on page 47 How to obtain the IP address of the system Three ways to obtain the IP address of the system 101 User Guide for the VC400 Video Conferencing System e The IP address of the system is shown on the top right corner of the display device e Press Menu soft key on your remote control and select Network The display device displays the network information about the system e Press ox on the VCP40 phone when the phone is idle and select Network The LCD screen of the phone displays the network information about the system Why the system fails to conduct a video conference e Check the network is configured correctly and available and the display device doesn t prompt network anomaly e Ensure that local system can ping the IP address of the remote system e Ensure that the entered call information is correct o Ensure that the called party is powered on e Ensure that a call can be established between local and remote system e Troubleshoot the problem according to the prompts Camera Issues 102 How to adjust room lighting You can alter the environmental lighting and background colors of your environment to obtain the best video quality If light levels are too low you may consider adding artificial lighting Reflected light from pale walls often produces excellent results Avoid the following situations
21. control to select desired letters 3 Press ox You can press M to switch input method or press Y to exit from the on screen keyboard Press to open the on screen keyboard In dialing interface press l Ito open the on screen keyboard Press FA to switch the input method to Enter special characters Press the navigation keys on the remote control to select desired characters Press ox ee You can press Y to exit from the on screen keyboard Select the field press lt to delete the entered text or you can long press lt a for 2 Delete text you entered 40 Getting Started rT seconds to delete the entire field of text 3 Press M to save System Status When the system is idle you can view its status via the remote control VCP40 phone or web user interface Available information of system status includes e System information device model firmware hardware version product ID and serial number e Network status LAN type IP address MAC subnet mask gateway and DNS server public IP address can also be viewed if static NAT is enabled e Account status register status of SIP account and H 323 account e Camera status device model SPEC hardware version and serial number e Audio the active audio input and output devices e VCS Phone status device model hardware version and serial number To view the system status via the remote control 1 Press
22. to sleep or wakes up the system Locates at the bottom left of the screen Label automatically to identify their context sensitive features Red Shortcut Key a In the idle screen it is Used to enter main menu screen corresponds to the Menu soft key Yellow Shortcut Key In the idle screen it is used to enter the pre dialing Locates at the bottom of the screen Label a automatically to identify their context sensitive features screen and corresponds to the Call soft key 21 User Guide for the VC400 Video Conferencing System ee an Locates at the bottom right of the screen Label 22 automatically to identify their context sensitive features Blue Shortcut Key In the idle screen it is used to save and check the camera preset position and corresponds to the Preset soft key a femme In the menu screen press or gt to switch menus press Aor wto select items Navigation Key In the idle screen pan and tilt the camera to adjust the viewing angle Mute Key Toggles mute feature Returns to the idle screen when in the menu screen 12 Home Key Enters the pre dialing screen during a call Video Source Key Selects video input sources Enters the pre dialing screen Off hook Key Places a call Answers a call Delete key Deletes the entered characters Ends a call or exits from a conference call On hook Key Returns to the previous screen when not in a call Enters digits 1D Keypad En
23. until the screen prompts Preset Key X successfully saves short press it to adjust the camera direction X stands for the saved key Current camera position is saved to the key You can change the position of the camera to the preset quickly by press the saved key during a call To control local camera via the remote control during a video call Press Aor Wio adjust the angle of the camera or long press a or El to adjust the focus of the camera Long press any number key 0 9 to save the current preset position of the camera If preset has been saved to the key new preset will be saved to the key Change the position of the camera to the preset by short press the saved key To control local camera during a video call via web user interface at the path Home Hover your cursor over the registered account click and then control the camera in the pop up window To control remote camera via the remote control during a video call I 2 3 4 Press FA More soft key during an active call Press aor wto scroll to Near Far Camera and then press ox Select the remote video and then press You can do the following Press Aor wto adjust the angle of the remote camera or long press Q rQ to adjust the focus of the remote camera 73 User Guide for the VC400 Video Conferencing System Note Long press any number key 0 9 to save the current preset position of the remote camera Cha
24. video of the web user interface Call Statistics If voice quality is poor during a call you can enter the Call Statistics screen to view the current status of the call to find out the reason Codec bandwidth total packet lost and other parameters about presentation are included in the call statistics For example when delay exists or the video has mosaic you can view the total packet lost to check whether packet has been lost Call statistics is configurable via the remote control or web user interface To view call statistics via the remote control 1 Press C_ More soft key during an active call 2 Press aor wto scroll to Call Statistics and then press Cox to enter the Call Statistics screen 2014 12 01 09 54 18 Yealink VC400 SE SIP 6004 gt a Total Bandwidth Recv 1621 kb s Send 1040 kb s Codec Resolution 1920 X 1080 1920 X 1080 Bandwidth Codec H 264 High Profile H 264 High Profile Sample Rate Bandwidth 1557 kb s 976 kb s Jitter Frame Rate 25 fps 15 fps Total Packet Lost Jitter 16 ms 16 ms Packet Lost Total Packet Lost 0 0 Resolution Packet Lost 0 0 Codec Protocol H 323 Bandwidth Device Info VCS 1 0 0 0 38 2 Frame Rate Jack 3 Press More soft key to return To view call statistics via web user interface at the path Home Hover your cursor over 87 User Guide for the VC400 Video Conferencing System the registered account and then click Wi Presentation Note The syste
25. your problem You can export the system log to local system or designated log server To export the system log to a local PC via web user interface 1 Click on Settings gt Configuration 2 Mark the Local radio box in the Export System Log field 3 Select 9 from the pull down list of System Log Level The default system log level is 9 About Language v Logout Yea i n k vc499 Home Status Account Network Setting Directory Security General Import Configuration Browse Import Date amp Time Export Configuration Export Export Passwords Call Features Video amp Audio Camera Upgrade Tones 4 Click Confirm to accept the change 105 User Guide for the VC400 Video Conferencing System The web user interface prompts Operating Please wait Export the system log referring to the following steps 5 Recreate the error to be documented in the trace 6 Click Export to save the file to your local system How to export import the system configurations We may need you to provide the system configurations to help analyze problem In some instance you may need to import configurations to your system To export the system configurations via web user interface 1 Click on Setting gt Configuration 2 Check or uncheck the Export Passwords checkbox according to actual demand 3 Click Export If you check the Export Passwords checkbox the web user interface is shown as below
26. 0 2 an 10 3 6 201 EI 6004 DND Oo A Auto Answer S Auto Answer Mute Auto Answer Multiway Call Match lt Ia History Record Call Type Bandwidth Settings gt Ww Pr D Wa o g rd N Save Back 4 Press A Save soft key to accept the change History record feature is configurable via web user interface at the path Setting gt Call Features gt History Record Viewing Call History You can view call history via the remote control VCP40 phone or web user interface To view call history via the remote control 1 Press Call soft key 2 Press or to select the History menu The display device displays recent call history 3 Press ox jo open the pull down list of All Calls A 4 Press aor wio select the desired call history list and then press Cox L Si 5 Press aor Wto view the desired call history 66 Customizing VC400 Video Conferencing System If the call history is more than one page you can press Q or Q to turn pages 2014 12 01 09 54 18 Yealink VC400 All Calls lt 6120 6120 lt Max 6002 lt Max 6002 117 28 251 50 117 28 251 50 2 6002 10 2 1 98 6002 10 2 1 98 lt 6120 6120 lt Max To view call history via VCP40 phone 1 Press the History soft key v 09 24 40 09 24 20 09 15 52 09 15 18 Yesterday Sat O 1an 10 3 6 201 EI 6004 2 11 Q Page Up Q Page Down Recent call history is displayed on the LCD screen of the V
27. CCESS iY ao tonctn dust da caanenetoavouscubnoseeaucuastanvoaeteneiontecsacsouseaalaenaten 15 System Component IMS CHONG iodo icons 15 MO OIE iia 16 UD BE os A E E aoaceussedorsaounteeeeeaaeueseu 17 VCP40 Video Conferencing POMC urinaria 18 VOIR TO Remote EOI nora tros 21 edad ao eseese ireen a a iR A 23 eo ho Bolo BA oq 23 ICON on VCP40 Video Conferencing PRONE ccccnnncccccncnnncnononaconnnnnnnnnnnacocnnnncnncnaacnnnans 24 AISI 840 9 AMA OOO E E EEE waciedadseannecavienieassiaceantt 25 UR ss AP A 26 REMOS COITO arco tds 26 Webs IMSS sario 27 DOCA O NU AT A 28 Getting Started PA 29 T O sn ri 29 Installing the VC400 Video Conferencing SYSTEM essssssessesssrrrereeeesrcerrresssrerrereeessene 30 rs ae o SSA 31 Installing Batteries for the Remote CoOnNtTO ccooonccnnnnncncnononacccnnnnnnononacocononanononacaconans 32 Connecting the CPESO Expansion MICTODNONE eessssesessssssrrrereesssrrrreresessrrrrrreeeseseeeee 33 Powering the System On and Olarra 30 SS IZ A II E ES 34 He Hiro e 9 A OPI O PAP A 37 cone DO I nn E A E E A EAEE 37 Navigating Menus on the Display Device ccccccccnnnoccncnnncnnnonanacononanononananocononocononanicanans 37 Entenng Data and Editing el rca diia berri 40 SUSTO E mario E tiritas abiciasdaa 4 Customizing VC400 Video Conferencing System 43 SS Se A O A 43 Automatically Sleep TIME escisiones 43 ole FG q AAAROUUUO5 O0 PPP A E A 44 A O e UU II A 45 os A a y E E E AE
28. CP40 phone 76120 2 Press lt q or psoft key to switch call history list 3 Press lor to view the desired call history Placing a Call from the Call History List 16 54 03 16 53 57 16 51 44 You can place a call from the call history list via the remote control VC P40 phone or web user interface To place a call from the call history list via the remote control 1 Press Call soft key 2 Press or to select the History menu The display device displays recent call history 3 Select desired call history list from the pull down list of All Calls and then press a OK A 4 Press Aor Fto select the desired call history 67 User Guide for the VC400 Video Conferencing System If the call history is more than one page you can press Q or Q to turn pages 5 Press ox r f To place a call from the call history list via VCP40 phone 1 Press the History soft key Recent call history is displayed on the LCD screen of the VCP40 phone 76120 16 54 03 o oF 16 51 44 2 Press al or Psoft key to switch call history list 3 Press jor Nd to select the desired call history ON 4 Press the Dial soft key 9500 C Deleting an Entry from the Call History List You can delete an entry from the call history list via the remote control or web user interface To delete an entry from the call history list via the remote control 1 Press Call soft key 2 Press or pto s
29. Do the following 1 Lock the camera to the L bracket 2 Tear out the sticker on the L bracket 3 Put the L bracket on the top of the TV 4 Adjust the L bracket to make it completely close to the back of the TV b Mounting the Camera on the Wall You can also mount the camera on the wall The recommended height for camera positioning is 1 5m 1 8m Do the following 1 Punch holes in the walls and then insert the expansion bolts 2 Tighten the screws on the top of the L bracket 3 Use screws to fix the L bracket to the wall 31 User Guide for the VC400 Video Conferencing System Installation location of the expansion bolts and punching requirement are shown below 4 Connect one end of the DVI cable to the camera and put the other end of the cable through the L bracket 5 Lock the camera to the L bracket and then connect the other end of the DVI cable to the VC400 codec Installing Batteries for the Remote Control Do the following az Getting Started 1 Open the battery cover on the back of the remote control 2 Insert the batteries in the correct polarity 3 Install the battery cover Note Dispose waste batteries properly Remove the batteries if they are not in use for a long period of time Connecting the CPE80 Expansion Microphone If your video conferencing room is large you can add a CPE80 expansion microphone to the MIC port on the VCP40 phone to expand the audio range of t
30. Press or pto select the Call Features menu 3 Press por wto scroll to Auto Answer and then press ox to enable or disable this feature 4 Press aor wto scroll to Auto Answer Mute and then press or fo enable or disable this feature If you disable this feature the system will disable auto answer mute feature 5 Press gor wto scroll to Auto Answer Multiway and then press Cor lo enable or 81 User Guide for the VC400 Video Conferencing System disable this feature 2014 12 01 09 54 18 Yealink VC400 2 tan 103 6 201 EM 6004 DND O Aa Auto Answer lt Auto Answer Mute a Auto Answer Multiway Call Match oo History Record Call Type Bandwidth Settings 6 Press FA Save soft key to accept the change If auto answer feature is enabled the BA icon will appear on the status bar of display device The LAA icon will appear on the LCD screen of the VCP40 Phone Auto answer is configurable via web user interface at the path Setting gt Call Features gt Auto Answer Auto Answer Mute Auto Answer Multiway Do Not Disturb DND 82 You can use DND to reject incoming calls automatically on the system Callers will receive a busy message You can enable disable DND for the system via the remote control VCP40 phone or web user interface You can also enable DND for the system to reject incoming call automatically during an active call To enable the DND mode via the remote control 1
31. VC400 Video Conferencing System Do the following 1 Connect the supplied 2m Ethernet cable to the Internet port on the VC400 codec and the switch hub device port 2 Connect the DVI cable to the Camera port on the VC400 codec and the camera 3 Connect the supplied Ethernet cable with Audio In label to the Audio In port on the VC400 codec and Audio Out port on the VC400 phone 4 Connect the HDMI cable to the Displayl port on the VC400 codec and the HDMI port on the display device 5 Connect the power line of the display device 6 Optional Connect the VGA cable to the PC port on the VC400 codec and a PC 7 Connect power adapter to the DC19V port on the VC400 codec and power outlet l i ia a a Y z Moo a O O VGA Cable i HDMI Cable la 2m Ethernet Cable ia 2 3 Power Adapter Oy gt o x z os I e x l C 99 s M4 j Re Es gt gt ee mee WWE gt Of DVI Cable fl 7 5m Ethernet Cable a z VCP40 Video Conferencing S Phone Yoalink i aad z 00 re gt QQ VCC18 Camera You can fasten all cables with cable ties after all devices are connected 30 Getting Started Installing the Camera You can mount the camera on the TV or on the wall based on your actual needs a Mounting the Camera on the TV When the thickness of the TV is less than 120 mm you can choose to mount the camera on the TV
32. WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Yealink Network Technology CO LTD shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing performance or use of this guide Declaration of Conformity EFT Hereby Yealink Network Technology CO LTD declares that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This device is marked with the CE mark in compliance with EC Directives 2006 95 EC and 2004 108 EC Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This device is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no g
33. acts or conference contacts via the remote control or web user interface To edit a contact via the remote control Press Call soft key Press or pto select the Directory menu i e Press gor Wto select the desired local contact Press Detail soft key Edit contact information ae A You can select Add New Number to add new numbers for the contact 2014 12 01 09 54 18 Yealink VC400 2 1an 10 3 6 201 EI 6004 Name Numberl Add New Number Y a Yealink Save Keyboard Back 6 Press Save soft key to accept the change or press Back soft key to cancel To edit a conference contact via the remote control Y User Guide for the VC400 Video Conferencing System e nm 2 2 N Press Call soft key Press dor Beto select the Directory menu Press Aor Vto select the desired conference contact Press Detail soft key Edit contact information 2014 12 01 09 54 18 Yealink VC400 2 tan 10 3 6 201 6004 Meeting1 Member List Jack 6005 Jack 6005 Max 6002 Press CC Save soft key to accept the change or press Y Back soft key to cancel Editing contacts is configurable via web user interface at the path Directory gt Local Deleting Contacts 58 You can delete local contacts or conference contacts via the remote control or web user interface To delete local contact via the remote control e ce P pP Press Call soft key Press
34. at most three You can create a conference with other parties up to 4 parties including yourself VC400 system can store up to 500 local contacts and 100 conference contacts You can manage the local directory via the remote control or web user interface 52 Customizing VC400 Video Conferencing System This chapter provides operating instructions for the local directory Topics include Adding Contacts Placing Calls to Contacts Editing Contacts Deleting Contacts Searching for Contacts Search Source List in Dialing Importing Exporting Contact Lists Adding Contacts You can add local contact and conference contact to the system via the remote control or web user interface To add a local contact via the remote control e m SS SY Press Call soft key Press dor Pto select the Directory menu Press New Contact soft key Enter contact name in the Name field Enter contact number or IP address in the Number field Press Aor wto scroll to Add New Number and then press ox to add more numbers Up to 3 numbers can be added to a contact Enter the second number of the contact in the Number 2 field J3 User Guide for the VC400 Video Conferencing System Note 54 You can repeat the step 6 to add the third number to the contact and enter the third number in the Number 3 field 2014 12 01 09 54 18 Yealink VC400 2 LaN 10 3 6 201 EM 6004 8 Name Number 1 Number 2 Add New Num
35. ave selected the correct video input source Why can t the display device share presentation e Ensure that the PC is properly connected to VC400 codec e Ensure that the VC400 codec Is turned on e Contact your administrator for help Video amp Audio Issues Why can t hear the audio during a call Ensure that the system has selected available audio output device If you select VCS Phone as the audio output device Ensure that VCP40 phone is connected to the VC400 codec and LED indicators on the phone illuminate solid green e Ensure that proper volume level on the system o Ensure that microphone of the remote system is not muted Why can t hear ring tone when receiving a call e Ensure that the system has selected available audio output device e If you select VCS Phone as the audio output device Ensure that VCP40 phone is connected to the VC400 codec and LED indicators on the phone illuminate solid green 103 User Guide for the VC400 Video Conferencing System e Ensure that the ring volume is not set to O if it is the W icon will appear on the status bar of display device and the x icon will appear on the LCD screen of the VCP40 phone e Adjust the ring volume when the system is idle via the remote control or VCP40 phone For more information refer to Audio Settings on page 50 e Ensure that microphone of the remote system is not muted System Maintenance How to reboot the phone 1 Pres
36. ber yr 7 Y o A E GAR Save Keyboard Back Press Save soft key to save the local contact If the contact already exists in the directory the display device will prompt Contact already exists To add a conference contact via the remote control e SS PP Y YS Press Call soft key Press or Pto select the Directory menu Press New Conference soft key Enter conference name in the Name field Press Aor Fto scroll to Add Member Enter a few characters of the contact name or the contact number in the Add Member field The contacts whose name or number matches the characters entered will appear on the screen Press Aor Vto select the desired local contact Press ox to add the desired local contact to the Member List Repeat the steps 7 to 8 to add more contact to the Member List Customizing VC400 Video Conferencing System You can also add conference contacts directly without searching action pres amp w or to select the desired local contact and then press to add the desired _ local contact to the Member List 2014 12 01 09 54 18 Yealink VC400 2 Lan 10 3 6 201 EI 6004 Name Meeting1 Member List Add Member a Jack 6005 Jack 6005 Max 6002 Max 6002 9 Press ff Save soft key to save the conference contact Adding contacts is available via web user interface at the path Account gt Register Placing Calls to Contacts You can place calls to local contacts or co
37. ce Call When the fourth party answers the call you create a five way conference Using VC400 Video Conferencing System Answering or Rejecting Calls When the system is receiving a call you can answer or reject the call in the following ways e Using the remote control e Using the VCP40 phone If the system receives multiple calls a conference call will be established To answer a call Do one of the following Press ox or onthe remote control Press Cox eo the Answer soft key on the VCP40 phone To reject a call Do one of the following Press gt lor select Reject first and then press Cox jon the remote control Press no the Reject soft key on the VCP40 phone Auto Answer You can enable auto answer feature for the system to automatically answer the first incoming call You can also enable auto answer mute feature for the system to turn off the microphone when an incoming call is automatically answered Auto answer mute feature can be enabled only when the auto answer feature is enabled You can enable auto answer multiway feature for the system to automatically answer a new incoming call during an active call Auto answer multiway feature can be enabled only when the auto waiting feature is enabled Auto answer is configurable via the remote control or web user interface To configure auto answer via the remote control e Press FA Menu soft key to enter main menu 2
38. ce at the path Setting gt Video 8 Audio gt Audio Output Audio Input Device 74 By default Auto is selected as the audio input device All available audio input devices can be used during a call If VCS phone Is selected as the audio input device and the Audio In port on the VC400 codec is connected to the VCP40 phone the system will use the VCP40 phone as audio input device You can configure which audio input device to be used according to the current environment The system supports following audio input devices e Auto use all available audio input devices e Line Input microphone connected to the Line In port on the VC400 codec e VCS Phone VCP40 phone Customizing VC400 Video Conferencing System To configure audio output device via the remote control e Press MT Menu soft key to enter main menu Press dor pto select the Video amp Audio menu Press Aor wto scroll to Audio Setting and then press ox gt pe P Select desired audio output device from the pull down list of Audio Input 2014 12 01 09 54 18 Yealink VC400 AA O 1an 10 3 6 201 EI 6004 Auto Line Input VCS Phone Audio Input Audio Output Back 6 Press _ Save soft key to accept the change Audio input device is configurable via web user interface at the path Setting gt Video 8 Audio gt Audio Input Far end Camera Control Note Local video is displayed on the remote display device during a call You can enable
39. ctory sucessfully after startup Reset of the system may take a few minutes Do not power off until the phone starts up Note successfully Resetting the system is configurable via web user interface at the path Setting gt Upgrade gt Reset to Factory 109 User Guide for the VC400 Video Conferencing System Regulatory Notices amm Service Agreements Contact your Yealink Authorized Reseller for information about service agreements applicable to your product Limitations of Liability TO THE FULL EXTENT ALLOWED BY LAW YEALINK EXCLUDES FOR ITSELFAND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDINGNEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OFANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION ORDATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF YEALINK OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCHAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASERICE PAID AT YEALINK S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BEAFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Instructions 110 Save these instructions Read these safety instructions before use The following basic safety precautions should always be follo
40. d 142 amp flag 1 42 Getting Started Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the VC400 video conferencing system Topics include System Installation Powering the System On and Off Setup Wizard Registration Idle Screen Display Navigating Menus on the Display Device Entering Data and Editing Fields System Status If you require additional information or assistance with your new phone contact your system administrator System Installation Note This section introduces the following Installing VC400 video conferencing system Mounting the camera on the TV Mounting the camera on the wall Installing batteries of the remote control Connecting the CPE80 expansion microphone Up to two display devices can be connected to VC400 codec As the display device is not included in the package you need to purchase it separately if required Ensure that the purchased display device supports HDMI input When connecting only one display device to the VC400 codec Display port is the only available port If dual screen mode is required you can connect another display device to the Display2 port As DVI cable is tailor made please use the Yealink supplied DVI cable To prevent shock do not connect the power adapter and turn on the power before 29 User Guide for the VC400 Video Conferencing System Installing the
41. d time from the pull down list of Automatically Sleep Time If Always On is selected the system will not enter the sleep mode automatically 2014 12 01 09 54 18 Yealink VC400 AA A tan 10 3 6 201 EI 6004 Always On 1min A ee Automatically Sleep Time 20min 30min 1Hour Hour 3Hour 4Hour 5 Press M Save soft key to accept the change Automatically sleep time is configurable via web user interface at the path Setting gt General gt Automatically Sleep Time Backlight The backlight of VCP40 phone is always on by default You can configure backlight time of the LCD screen of the VCP40 phone via web user interface You can configure the backlight time on the LCD screen as the following types Always On Backlight is on permanently 15s 30s 1Min 2 Min 5Min 10Min 30Min Backlight goes out when the phone has been inactive for the time you set To configure the backlight via web user interface 1 Click on Setting gt General 44 Customizing VC400 Video Conferencing System 2 Select the desired value from the pull down list of Backlight Time About Language v Logout Yea i nk vc499 Home Account Network Setting Directory Security General General Information Date amp Time Site Name Yealink VC400 Call Features Video amp Audio Automatically Sleep Time 10 Min Camera Backlight Time Always On Configuration Hide IP address Disabled Upgrade ReLogOffTime
42. e 6009 Susie Conference 6002 Yealink Conference 9002 display_name Conference office_number Confirm 8 Click Confirm to complete importing the contact list The web user interface prompts Contacts imported successfully Note Display name must be imported to the terminal If not the CSV file cannot be imported To export a contact list via web user interface 1 Click on Directory gt Local Directory 2 Click Import Export 3 Click Export XML or Export CSV 4 The contact list is saved to your local system Call History Management The VC400 video conferencing system maintains call history lists of All Calls Missed Calls Placed Calls and Received Calls The system supports up to 400 history lists You can view the call history place a call or delete an entry from the call history list To save call history on the system you need to enable history record feature in advance History record feature is enabled by default and you can configure it via the remote control or web user interface To configure history record feature via the remote control 1 Press FA Menu soft key to enter main menu 64 2 Customizing VC400 Video Conferencing System Press or gt to select the Call Features menu 65 User Guide for the VC400 Video Conferencing System F 3 Press Aor Fto scroll to History record and then press Cox to enable or disable this feature 2014 12 01 09 54 18 Yealink VC40
43. e Layout Presentation 91 User Guide for the VC400 Video Conferencing System Controlling the Camera Note 92 Before placing a video call you need to be familiar with how to adjust the angle and focus of the camera After the adjustment you can long press number keys 0 9 to save the current position of the camera Up to 10 presets can be saved to the system You can also adjust the angle and focus of the cameral and save the preset to the number key during the video call via the remote control or web user interface so you can adjust the camera to the preset position by pressing a saved key If remote system enable Far Set of Near Camera Presets feature You can control the remote camera during the video call via the remote control Avoid physically adjusting the camera to prevent damaging it Always use the remote control to control the camera To control the camera when the system is idle via the remote control 1 Press Aor wto adjust the angle of the camera The display device displays the current angle of the camera 2014 12 01 09 54 18 Yealink VC400 2 Lan 10 3 6 201 EM 6004 Preset 2 Long press Qor El to adjust the focus of the camera Troubleshooting The display device displays the focus of the camera Tue Jul 29 09 52 21 Yealink VC400 2 1an 10 3 6 135 EI 6001 Yealink Call Preset To save preset of the camera Press Preset soft key Long press any number key 0 9 on the remote control
44. e VCP40 phone to start recording The display device displays and the recording time The LCD screen of the VCP40 phone is shown as below 4 Conference 1 e 00 00 06 siz DO 14 New Call Stop REC End Call Press amp on the remote control or press the Stop REC soft key on the VCP40 phone to stop recording Recording icon disappears from the screen and the display device prompts Successfully video recording End the call will stop recording video automatically To view recorded video via the remote control Insert the USB flash drive with the recorded video 1 Press Fa Menu soft key to enter main menu 2 Press lt or pto select the Record menu 95 User Guide for the VC400 Video Conferencing System 3 Press aor wto scroll to Videos and then press ox l 4 Press Aor wto select desired Video 5 Press ox or Play soft key You can do the following Press for to rewind or skip the video Each press will rewind the video 8 seconds or skip the video forward 8 seconas Press Stop soft key to stop playing video Press Pause soft key to pause Video When receiving an incoming call during the process of playing record the system will stop playing video automatically To delete recorded video via the remote control i e Press FA Menu soft key to enter main menu Press or pto select the Record menu Press aor wto scroll to Videos and then press o Press Aor wt
45. ect the VCP40 phone to the VC400 codec If can work as an audio device for the system You can also place calls answer calls or view directory and history on the VCP40 phone User Guide for the VC400 Video Conferencing System System Component instructions of the VCP40 phone are a eee Shows information about calls messages soft keys time date and other relevant data e Call information call duration 1 LCD Screen e Icons for example dx e Missed call information e Time and date features onnosktoy Ropcvorendsocalerehmsiohne pro E seo me ojete remano serene sworonaraor amaa Provides ringer and hands free soeakerphone audio Speakerphone erre MIC Port Connects to a CPE80 expansion Connects to a CPESO expansion microphone Allows you to connect a universal security cable to your Security Slot phone so you can lock down your phone The phone will not be removed after locked Connects to VCP40 phone using the Ethernet cable Audio Out Port labeled Audio in Provides the power supply for the VCP40 phone e e olk 8 or ole ajm ajy cr pS 20 Overview VCR10 Remote Control VCR10 remote control provides 3 shortcut keys If can help users organize conference easily with intuitional and efficient operating in all screens ella ja EJE Se COJONES Hardware components of the remote control em reten Sleep Key Puts the system
46. een The optional maximum bandwidth in dialing screen is the uplink bandwidth You can configure the uplink and downlink bandwidth of the system via the remote control or web user interface The actual resolution depends on the performance of the remote system and is affected by the quality of the communication channel To configure uplink and downlink bandwidth via the remote control 1 Press A Menu soft key to enter main menu Customizing VC400 Video Conferencing System 2 Press for pto select the Call Features menu 3 Press por wto scroll to Bandwidth Settings and then press ox 4 Select desired bandwidth from the pull down list of Uplink Bandwidth If Auto is selected the system will select appropriate bandwidth automatically 5 Select desired bandwidth from the pull down list of Downlink Bandwidth If Auto is selected the system will select appropriate bandwidth automatically 2014 12 01 09 54 18 Yealink VC400 PA 2 1an 10 3 6 201 EM 6004 Auto 6000kb s Uplink Bandwidth 4000kb s Downlink Bandwidth 3000kb s 2000kb s 1500kb s 1280kb s 1024kb s 768kb s 640kb s 6 Press save soft key to accept the change Bandwidth is configurable via web user interface at the path Setting gt Call Features gt Uplink Bandwidth Downlink Bandwidth Audio Setting Audio Output Device By default the system automatically selects the available audio output devices If the VCP40 phone is connected to the A
47. elect the History menu The display device displays recent call history 3 Press Aor Wto select the desired call history If the call history is more than one page you can press Q or Q to turn pages 68 Customizing VC400 Video Conferencing System 2014 12 01 09 54 18 Yealink VC400 2 tan 10 3 6 201 EM 6004 All Calls v lt 6120 6120 09 24 40 lt Max 6002 09 24 20 lt Max 6002 09 15 52 a vie 117 28 251 50 117 28 251 50 09 15 18 eii 2 6002 10 2 1 98 6002 10 2 1 98 Yesterday lt 6120 6120 Sat lt Max Add to Contact 4 Press Delete soft key to delete the entry To clear call history via the remote control 1 Press Call soft key 2 Press or to select the History menu The display device displays recent call history 3 Press Clear soft key You can also select the call history list you want to clear from the pull down list of All Calls and then press Clear soft key to clear the call history in the selected list The display device prompt Delete all records 69 User Guide for the VC400 Video Conferencing System 2014 12 01 09 54 18 Yealink VC400 All Calls lt 6120 6120 lt Max 6002 lt Max 6002 117 28 251 50 117 28 251 50 2 6002 10 2 1 98 6002 10 2 1 98 lt 6120 6120 lt Max Add to Contact Delete 5 Press Aor Wto select OK 6 Press ox to clear the call history Pad Adding a Contact from the Call History List 1 Press Call s
48. em Diagnostics Diagnostic menus include Audio Diagnose Check whether the audio output device can pick up voice and play audio normally Camera Diagnose Check whether the camera can pan and change focus normally Ping Check whether the network between local and remote system is connected Trace Route Check every network node between local and remote system and the time cost between every two network nodes Audio Diagnose i e 1 W p 6 Press FA Menu soft key to enter main menu Press or pto select the Diagnose menu E Press Aor wto scroll to Audio Diagnose and then press ox a XN Speak into the microphone Check whether the microphone can pick up audio normally If the microphone picks up audio and plays back the audio normally it means that audio works well Press ox to stop audio diagnostics Camera Diagnose e 1 2 YA Y Press Menu soft key to enter main menu Press or pto select the Diagnose menu NON Press jor wto scroll to Camera Diagnose and then press on Press Aor wto adjust the camera position E Long press Qor Qto adjust the focus If the camera can move zoom normally it means that the camera works well Press N Back soft key to stop camera diagnostics 27 User Guide for the VC400 Video Conferencing System 100 Troubleshooting Network diagnosis ll 2 3 4 5 6 Press Menu soft key to enter main menu Press d
49. em will search the matched contacts from the enabled search source lists and display the result in the dialing screen 59 User Guide for the VC400 Video Conferencing System Note 60 If you want to match the LADP list make sure LDAP is configured already For more information on how to configure LDAP contact your system administrator To configure search source list in dialing via web user interface 1 Click on Directory gt Setting 2 Inthe Search Source List In Dialing block select the desired list from the Disabled column and click The selected list appears in the Enabled column 3 Repeat step 2 to add more lists to the Enabled column 4 A remove a list from the Enabled column select the desired list and then click 5 To adjust the display order of the enabled list select the desired list and click or a About Language v Logout Yeal i n k vc400 Home Status Account Network Setting Directory Security Local Directory Search Source List In Dialing History Disabled LDAP Setting 6 Click Confirm to accept the change Search source list in dialing is configurable via web user interface only To place a call via search source list 1 Press call soft key 2 Entera few or all characters of the contact name or numbers The contacts whose name or phone number matches the characters entered will appear on the display device Customizing VC400 Vid
50. eo Conferencing System 3 Press Aor wio select the desired contact and then press C or or to call the contact 2014 12 01 09 54 18 Yealink VC400 2 1an 10 3 6 201 6004 E A Bandwidth v C lt 6120 120 lt Max 002 2 6002 10 2 1 98 002 10 2 1 98 Jack 005 Max 002 Meeting1 Importing Exporting Contact Lists You can import or export the contact list to share contacts between different systems or between system and application software e g Outlook VC400 video conferencing system only supports the XML and CSV format contact lists You can import or export the contact list via web user interface only To import an XML file of contact list via web user interface 1 Click on Directory gt Local Directory 2 Click Import Export 3 Click Import 61 User Guide for the VC400 Video Conferencing System 62 Click Browse to locate a contact list file file format must be xml from your local system Import Contacts Select Contacts File XML or CSV C fakepath contact xml Browse Confirm Click Confirm to import the contact list The web user interface prompts The original contact will be covered continue Click Confirm to complete importing the contact list The web user interface prompts Contacts imported successfully To import a CSV file of contact list via web user interface mall e a Y N Click on Directory gt Local Directory Click Import Export Click Imp
51. far end camera control feature to allow far end to control the local camera angles and focus so the local video can be better displayed on the remote display device You can also configure whether to allow remote system to use or save the presets of the local camera You can configure the far end camera control feature via the remote control or web user interface If remote system enables the far end camera control feature you can control the remote camera For more information refer to Controlling the Camera on page 92 To configure Far end Camera Control via the remote control 1 Press MT Menu soft key to enter main menu 75 User Guide for the VC400 Video Conferencing System 76 Press for p to select the Video 8 Audio menu Press por wto scroll to Far end Camera Control and then press a aa Press Aor wto scroll to Far Control of Near Camera and then press or Yo enable or disable this feature Press por wto scroll to Far Set of Near Camera Presets and then press Cox do enable or disable this feature If you enable this feature when the remote system completes adjusting local camera it can save the presets of local camera Press por wto scroll to Far Move to Near Camera Presets and then press on If you enable this feature the remote system can use the saved presets of local camera during a call 2014 12 01 09 54 18 Yealink VC400 2 tan 10 3 6 201 EM 6004 Far Control of Near Camera Enable
52. following item is optional You should purchase it separately if necessary The CPE80 expansion microphone is used for expanding the audio pickup range CPE80 Expansion Microphone System Component Instructions Before installing and using VC400 video conferencing system you need to be familiar 15 User Guide for the VC400 Video Conferencing System with the following system Components VC400 Codec VC400 codec compresses outgoing video and audio data transmits this information to the far end and decompresses incoming data It supports 16 9 and 4 3 aspect ratios It can be compatible with different audio output devices and can adapt to the display devices automatically You do not need to operate the VC400 codec once it has been properly installed in your environment VC400 codec front panel a kS Yealink gt Overview VC400 codec back panel tt al ttt f O O E Y f U P ITN PR oe a a O 1 Ss oGGo ORO c L 88 s OS aS L a AJ pe A EEE j f E O O E a LY Y A U L Pd ry PC h 1 Camera mm Display2 Display Line ln Line Out ote Audio In Internet DC19V Reset a l e A p gt D rowersuion Powers the system on or off ets LED Indicator Indicates the system statuses Inserts a USB flash drive to the port for storing screenshots and recording videos Connects to a PC for sharing documen
53. from the Daylight Saving Time field When Automatic is selected the system will use daylight saving time corresponding to the selected time zone 2014 12 01 09 54 18 Yealink VC400 2 1an 10 3 6 201 6004 Format Time 24 Hour Date YYYY MM DD gt Time Type SNTP Settings gt Time Zone 8 China Beijing gt NTP Primary Server cn pool ntp org NTP Secondary Server cn pool ntp org Daylight Saving Time Automatic gt 10 Press FA Save soft key to accept the change Note Please refer to Appendix A Time Zones for the list of available time zones on the system To configure the time and date manually via the remote control Press Menu soft key to enter main menu Press dor Pto select the Basic menu nl e Press Aor wto scroll to Date amp Time and then press ox Select the Manual Settings from the pull down list of Time Type Select the desired year from the pull down list of Year Select the desired month from the pull down list of Month Select the desired day from the pull down list of Day D oa E A e P p Select the desired hour from the pull down list of Hour 48 Customizing VC400 Video Conferencing System 9 Select the desired minute from the pull down list of Minute 10 Select the desired second from the pull down list of Second 2014 12 01 09 54 18 Yealink VC400 2 1an 10 3 6 201 6004 Format Time 24 Hour Date YYYY MM DD Time Type Manual Settings Year 2014 Month 11 Day i
54. h to the SIP protocol You can also specify the desired protocol for the system to place calls via the remote control or web user interface Before configuring call type ensure the remote system supports the call type too For more information contact your system administrator To configure call type via the remote control 1 Press f Menu soft key to enter main menu 2 Press for to select the Call Features menu 71 User Guide for the VC400 Video Conferencing System 3 Press Aor wto scroll to Call Type and then press ox 2014 12 01 09 54 18 Yealink VC400 AA 2 1an 10 3 6 201 EM 6004 Call Type 4 Select desired type or Auto from the pull down list of Call Type 5 Press Save soft key to accept the change Call type is configurable via web user interface at the path Setting gt Call Features gt Call Type Bandwidth Settings Note 72 By default the system automatically detects the available bandwidth and uses this connection speed You can specify the uplink and downlink bandwidths for the system to achieve the best result The uplink bandwidth refers to the max transmitting bandwidth The downlink bandwidth refers to the max receiving bandwidth Available bandwidth for the system are Auto 256kb s 384kb s 512 kb s 640 kb s 768 kb s 1024kb s 1280kb s 1500kb s 2000kb s 3000kb s 4000kb s 5000kb s 6000kb s You can configure which bandwidth to be used when in the dialing scr
55. he conference phone VCP40 phone has two MIC ports so you can connect a CPE80 expansion microphone to one of the ports according to the location of the speaker CPE80 is a directional microphone lts coverage range is 60 degree Ensure the speaker faces to the expansion microphone Lo Mi el WF S fi SI ut A VCP40 Video Conferencing Phone CPE80 Expansion Microphone Powering the System On and Off Note Caution In order to avoid corrupting the system you should always power off the system using the power button on the codec After turning the power off in this way wait at least 15 seconds before you unplug the system from its power source This helps ensure that the system powers off correctly 33 User Guide for the VC400 Video Conferencing System To power on the system After all components are connected press o on the VC400 codec The indicator LED on the VC400 codec illuminates solid green To power off the system Do one of the following Long press Co on the VC400 codec Short press o the display device will prompt Press the power button to turn off the system press any button of remote control to cancel Press Jagain to power off the system or press any button on the remote control to cancel Setup Wizard When you first start up or upgrade or reset the system the display device will display the setup wizard To configure the setup wizard via the remote contr
56. m supports video and documents presentation During a call if a PC is connected to the VC400 codec the system will start presentation automatically Both local and remote display device will share presentations You can also start end presentation during a call via the remote control or VCP40 phone ensure a PC is connected to the VC400 codec If you disconnect the PC the presentation will end automatically Only one presentation can be shared at a time The presentation started later will replace the previous presentation To start end presentation during a call Do one of the following Press N Presentation soft key on the remote control Press again to end the presentation Press on the VCP40 phone Press again to end the presentation To start end presentation during a call by changing the video input source 1 Press The display device displays Camera Camera and PC and PC input sources If you select Camera and PC or PC the display device will share presentation If you select Camera the display device end share presentation For more information on changing video input source refer to Changing Video Input Source on page 94 Changing Video Layout 88 During a conference call local and remote video images are displayed on the display device You can change the screen layout The system supports three screen layouts e One big other small H The selected video image is shown in big si
57. me abnormal noise or smell disconnect the device from the power supply and unplug the power plug immediately Contact the specified maintenance center for repair o Do not insert any object into equipment slots that is not part of the product or auxiliary product o Before connecting a cable connect the grounding cable of the device first Do not disconnect the grounding cable until you disconnect all other cables 111 User Guide for the VC400 Video Conferencing System A Cleaning Requirements o Before cleaning the device stop using it and disconnect it from the power supply o Use a piece of soft dry and anti static cloth to clean the device o Keep the power plug clean and dry Using a dirty or wet power plug may lead to electric shock or other perils Restriction of Hazardous Substances Restriction of Hazardous Substances RoHS is a Chinese government regulation which aims to restrict certain dangerous substances commonly used in electronic and electronic equipment The following table lists the names and content of the toxic and hazardous substances or elements which probably contained in the products Toxic or Hazardous Substance and Elements Polybrominated Polybrominated Parts Name Lead mercury Cadmium hexavalent Y chromium Biphenyls Diphenyl Ethers Pb Hg Cd Cus Cr PDBE Plastic and Polymeric Metal Parts Cables and Cable Assemblies LCD Screen o Packing Material O Indicates
58. ne Displays four soft keys History Enters the History screen Directory Enters the Directory screen Soft Keys DND Enables or disables the Do Not Disturb mode e Redial Redials the last dialed number Time and Date Displays the time and date Navigating Menus on the Display Device You can press the keys on remote control to enter the main menu screen and view the items on the display device Note The menu system will automatically return to the idle screen after 60 seconds of To navigate menus and fields you can Enter the main menu Press FT Return to the idle screen Press A Go back to the previous menu Press N or T Press or P to select a menu Navigate through menus Press Mor Wto select an item Expand pull down menu Press or Jor Pio expand a pull down list 39 User Guide for the VC400 Video Conferencing System Select a value from the From the pull down list Press yor Wio scroll pull down list to the value and then press ox IN 7 Entering Data and Editing Fields You can enter data and edit fields using the keypad on the remote control or the on screen keyboard on the display device To enter or edit data 1 Select the field Do one of the following Press the digit keys on the remote control Press to open the on screen keyboard In dialing screen press f Ito open the on screen keyboard Press the navigation keys on the remote Enter letters
59. nference contacts via the remote control VCP40 phone or web user interface To place a call to local contact via the remote control i e Press Call soft key Press or Pto select the Directory menu Press por wto select the desired local contact gt 2 a Press Sara If only one number is stored for the contact the contact number will be dialed out directly If multiple numbers are stored for the contact press or w to highlight the desired number and then press ox or to dial out the number 5 a To place a call to conference contact and create a conference 1 Press Cal soft key 2 Press for Pto select the Directory menu 3 Press Aor Vto select the conference contact 99 User Guide for the VC400 Video Conferencing System You can also select Conference from the pull down list of All Contacts and then press Aor wio highlight the conference contact 4 Press or The system will call the first member of the conference contact When the first member answers the call the system will call the second member and repeat this until all conference members are joined to the conference The system set up a conference successfully and the display device is shown as below 2014 12 01 09 54 18 Yealink VC400 1an 10 3 6 201 E 6004 08 15 aa Layout Presentation To place a call to local contact via VCP40 phone e Press the Directory soft key to enter the Direct
60. nge the position of the remote camera to the preset by press the saved key You cannot control the remote camera only if it enables the Far Control Set of Near Camera feature Changing Video Input Source VC400 video conferencing system supports two video input sources camera and PC When camera and PC are connected to the VC400 codec the display device displays the presentation of the connected PC If two display devices are connected to the VC400 codec the video image is shown on the main display device and the presentation of the PC is shown on the second display device During a call the display device will display differently according to whether it has connected to a second display device or the selected video input source You can change video input source via the remote control and web user interface To change video input when the system is idle via the remote control 1 Press The display device displays Camera and PC input sources 2 Press or Pp to select the desired input source and then press ox The display device displays the selected source To change video input when the system is during a call 2 Press l The display device displays Camera Camera and PC and PC input sources 3 Press for gt to select the desired input source and then press Cox The display device displays the selected source Video input is configurable via web user interface at the path Home gt Input Video Recording
61. nger volume of the system Is displayed on the left of the display device 2014 12 01 09 54 18 Yealink VC400 1an 10 3 6 201 EI 6004 Preset Press E on the VCP40 phone to adjust the ringer volume The LCD screen of the VCP40 phone displays the current ringer volume Vealink 40400 PIDO History Directory The display device will display the ringer volume simultaneously Note If ringer volume is adjusted to O the icon will appear on the display device the nx icon will appear on the LCD screen of VCP40 phone To adjust the volume when the system is during a call Press I or i on the remote control to adjust the receiver volume of the system 5 User Guide for the VC400 Video Conferencing System The current receiver volume of the system is disolayed on the left of the display device 2014 12 01 09 54 18 Yealink VC400 1an 10 3 6 201 E 6004 Presentation Press gt to adjust the receiver volume The LCD screen of the VCP40 phone displays the current receiver volume d Conference 1 L00000 New Call IND End Call The display device will display the receiver volume simultaneously Note If the VCP40 phone is not the active audio device of the system you can still use it to adjust the system volume Local Directory You can add local contact and conference contact to the system Conference contact consists of one or more local contacts at least one
62. nswers the call you create a five way conference call You can press Jor to enter pre dialing screen during a call When you try to invite a new party during the five way conference the system will prompt Maximum number of sessions reached To place a multiple call via VCP40 phone Enter the desired number using the keypad When the first party answers the call press New Call soft key to place a new call Enter the number of the second party and then press ox fe or the Dial sot key When the second party answers the call you create a three way conference Repeat the steps 2 to 3 to invite more parties to join the conference When the fourth party answers the call you create a five way conference To place a multiple call via web user interface Log into the web user interface Click Home Enter the number of the first party in the Enter Number field and then click Video Call or Voice Call When the first party answers the call the call is established Enter the number of the second party in the Enter Number field and then click Video Call or Voice Call When the second party answers the call you create a three way conference Enter the number of the third party in the Enter Number field and then click Video Call or Voice Call When the third party answers the call you create a four way conference Enter the number of the third party in the Enter Number field and then click Video Call or Voi
63. o select desired Video Press MT Delete soft key The display device prompts Delete this video P pP 2014 12 01 09 54 18 Yealink VC400 1an 10 3 6 201 SIP 6004 Delete this video OK Cancel 6 Select Ok and then press 0 to delete the video 96 Troubleshooting Screenshot Note You can capture the screenshot from the camera via the remote control or web user interface Before capturing the screenshot you need to insert a USB flash drive to the USB port on the VC400 codec for storing screenshots You can view delete or scale the screenshots via the remote control When you capture the screenshot via web user interface you can save the screenshots to the computer The stored screenshot will be saved in jog format and named after the captured time and date The system only supports USB flash drive in FAT32 format After the USB flash drive is inserted to the USB port on the VC400 codec the display device prompts USB device available press to record or press to screenshot The icon will appear on the status bar of the display device the icon will appear on the LCD screen of the VCP40 phone The system supports capturing one screenshot per second You can play the recorded videos in a computer To capture screenshots via the remote control 1 Press when the system is idle or during a call The icon at the status bar of the display device displays 1 animated effects T
64. o view screenshots via the remote control e Press MT Menu soft key to enter main menu Press for Pto select the Record menu Press Aor wto scroll to Screenshots and then press qe Sa Press Aor wto select desired screenshots Press ox or View soft key 9 2 aE Y You can do one of the following Press dor Pto view previous or next screenshot Press Qor Qto zoom in or zoom out the screenshot Press Original size soft key to view the original size of the screenshot To delete screenshots via the remote control mall e Press M Menu soft key to enter main menu Press or pto select the Record menu Press Aor wto scroll to Screenshots and then press ox Press Aor wto select desired screenshots Press FA Delete soft key 1 oe eS D 97 User Guide for the VC400 Video Conferencing System The display device prompts Delete this screenshot 2014 12 01 09 54 18 Yealink VC400 2 tan 10 3 6 201 6004 Delete this screenshot OK Cancel 6 Select OK and then press or to delete the screenshot Capture screenshot via web user interface at the path Home gt Screenshot 98 Troubleshooting Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your VC400 system If you require additional information or assistance with your new phone contact your system administrator Syst
65. oft key 2 Press or pto select the History menu The display device displays recent call history 3 Press Aor Wto select the desired call history 70 v 09 24 40 09 24 20 09 15 52 09 15 18 Yesterday Sat Q a x O 1AN 10 3 6 201 1 11 Page Up Page Down SIP Mailer Customizing VC400 Video Conferencing System If the call history is more than one page you can press Q or Q to turn pages 2014 12 01 09 54 18 Yealink VC400 All Calls lt 6120 6120 lt Max 6002 lt Max 6002 117 28 251 50 117 28 251 50 2 6002 10 2 1 98 6002 10 2 1 98 lt 6120 6120 lt Max Add to Contact Delete 4 Press MT Add to Contact soft key Enter contact name in the Name field v 09 24 40 09 24 20 09 15 52 09 15 18 Yesterday Sat 2 1an 10 3 6 201 EN 6004 1 11 Q Page Up Q Page Down You can add more than one number for the contact For more information refer to Adding Contacts on page 53 5 Press Save soft key to save the contact Call history management feature is configurable via web user interface at the path Directory gt History Call Type Note VC400 video conferencing system supports SIP and H 323 call types You can configure which type to be used when the system is making calls When Auto call type is used the system preferentially uses the H 323 protocol to place calls If there is no available H 323 account on the system the system will switc
66. ol 1 Set the language displayed on the display device The default language Is English 2014 12 23 10 44 35 Yealink VC400 AA O LAN 10 3 6 134 gt Language English 2 Press Y Next soft key to continue 34 Getting Started 3 Setthe date and time 2014 12 23 10 44 35 Yealink VC400 2 LAN 10 3 6 134 Date amp Time Format Time 24 Hour Date YYYY MM DD gt Time Type SNTP Settings gt Time Zone 8 China Beijing gt NTP Primary Server cn pool ntp org NTP Secondary Server cn pool ntp org Daylight Saving Time Automatic gt a Previous Next 4 Press N Next soft key to continue or press Previous soft key to return to the previous screen 5 Edit the site name The default site name is Yealink VC400 2014 12 23 10 44 35 Yealink VC400 O LAN 10 3 6 134 Site Name Site Name Yealink VC400 er Previous Keyboard Next 6 Press Y Next soft key to continue or press M Previous soft key to return to the previous screen 7 Change the administrator password The default administrator password is 0000 55 User Guide for the VC400 Video Conferencing System 2014 12 23 10 44 35 Yealink VC400 A 1AN 10 3 6 134 Password Current Password New Password Confirm Password Previous Keyboard 8 Press Y Next soft key to continue or press Previous soft key to return to the previous screen The display device displays firewall presets informati
67. on 2014 12 23 10 44 35 Yealink VC400 O 1AN 10 3 6 134 Firewall Presets Lan Port Type Port Range H 323 TCP 1720 1719 Gatekeeper UDP SIP TCP UDP 5060 Audio amp Data TCP UDP 50000 50499 HTTPS Web 443 Previous 9 Press N Next soft key to continue or press Previous soft key to return to the previous screen 10 Configure network settings 36 Getting Started The phone attempts to contact a DHCP server in your network to obtain IP address subnet mask default gateway address and DNS address by default If you uncheck the DHCP checkbox you need to configure network settings manually 2014 12 23 10 44 35 Yealink VC400 A 1AN 10 3 6 134 DHCP IP Address Subnet Mask Gateway DNS Primary Server DNS Secondary Server Previous Complete 11 Press Complete soft key to complete the setup wizard For more information on how to configure system features using the remote control refer to Navigating Menus on the Display Device on page 39 and Entering Data and Editing Fields on page 40 For more information on how to configure language time and date refer to Customizing VC400 Video Conferencing System on page 43 Note Wrong network settings may result in inaccessibility of your system and may also have an impact on your network performance For more information on these parameters contact your system administrator Registration Generally your system administrator will configure the system
68. or pto select the Diagnose menu Press jor wto scroll to Ping and then press ox Enter IP address for example the IP address of the remote system Press aor wto select Start and then press Cox Press Y Back soft key to return to Diagnose menu Trace Route ll e ne a SY Press Menu soft key to enter main menu Press or pto select the Diagnose menu Press Aor wto scroll to Trace Route and then press ox Enter IP address for example the IP address of the remote system NON Press Aor wto select Start and then press hee Press Y Back soft key to return to Diagnose menu General Issues Why can t the system place a call Check the network is available When making a call using an account check the account is registered Ensure the remote system supports the same call type as local system If you want to place a call using other type refer to Call Type on page 71 Why can t the system receive calls Check the network is available When receiving a call using an account check the account Is registered Check that DND Do Not Disturbo mode is deactivated on your system Refer to Do Not Disturb DND on page 82 Why doesn t the display device display time and date correctly Check whether you have configured the system to obtain the time and date from the SNTP server automatically If the system fails to connect the SNIP server contact your system administrator for more information You
69. ort Click Browse to locate a contact list file file format must be csv from your local system Click Confirm Customizing VC400 Video Conferencing System The web user interface is shown as below Import CSV File Preview 6 The first line as the title Delete Old Contacts Ignore iy Ignore e Ignore Ignore Ignore Ignore display_name office_number mobile_number other_number line ring 6002 6002 zl Confirm Optional Check the The first line as the title checkbox It will prevent importing the title of the contact information which is located in the first line of the CSV file Optional Check the Delete Old Contacts checkbox It will delete all existing contacts while importing the contact list Select the desired value from the pull down list If Ignore is selected this column will not be imported to the system If Display Name is selected this column will be imported to the system as the contacts name 63 User Guide for the VC400 Video Conferencing System If number1 2 3 is selected this column will be imported to the system as the contacts number Import CSV File Preview The first line as the title Delete Old Contacts Display Name Group number1 o number2 gt number3 display_name group numberl number 2 number3 6002 Conference 6002 Aimee Conference 2529 Amy Conference 2050 Sam Conference 2010 Stella Conferenc
70. ory list Press or to select the desired directory list All Contacts or Local Press the Enter soft key or ox to view the contacts in the selected directory A Press lor Ito select the desired contact You can press the d orp soft key to switch the directory list 5 Doone of the following a If only one number is stored for the contact press the Dial soft key ore to call the contact If multiple numbers are stored for the contact press the Enter soft key or to view the contact numbers Press aor wto highlight the desired number Press the Send soft key or e jto call the contact To place a call to conference contact via VCP40 phone 1 Press the Directory soft key to enter the Directory list 56 Customizing VC400 Video Conferencing System Press or hte select the desired directory list All Contacts or Conference Press the Enter soft key or ox to view the contacts in the selected directory Press f Jor to highlight the desired contact Press the Dial soft key ox or l 1 A PA P The system will call the first member of the conference contacts When the first member answers the call the system will call the second member and repeat this until all conference members are joined to the conference and then the system setup a conference successfully Placing calls to contacts is configurable via web user interface at the path Directory gt Local Editing Contacts You can editlocal cont
71. pts Hang up Click Confirm to end the call During a multi way call you can remove any party via the remote control or web user interface To remove any party via the remote control 1 Press M More soft key during a multi way call 2 Press Aor wto scroll to Remove and then press ox 2014 12 01 09 54 18 Yealink VC400 AA O tan 10 3 6 201 E 6004 chose the object which you want to hangup Remove 3 Select the party you want to remove and then press ox A 4 Press GN Delete soft key To remove any party from a multi way call via web user interface at the path Home Hover your cursor over the number of remote system and then click 85 User Guide for the VC400 Video Conferencing System Call Management You can enable mute mode record video control the video and change video layout during an active call Call Mute You can enable mute mode to mute the microphone of the active audio device during an active call and then the other party cannot hear you To mute a call Do one of the following Press ontheremote control The O icon will appear on the local video Press on the VCP40 phone 86 Troubleshooting The LED indicators on the VCP40 phone illuminate solid red the LCD screen is shown as below d Conference 1 giv Mute New Call DND End Call Login to the web user interface check the Mute checkbox The O icon will appear on the local
72. rce code of components licensed under GPL and used in Yealink products can be downloaded online httpo www yealink com GPLOpenSource aspx BaselnfoCateld 293 amp NewsCateld 293 amp Cateld 293 About This Guide About This Guide Thank you for choosing Yealink VC400 full HD video conferencing system It supports 1080P full HD video conference with the features of good compatibility easy deployment and intelligent network adaptability making it the best choice for SME Yealink VC400 full HD video conferencing system can help enterprises organize video conferences easily Users can enjoy the high quality video conferencing experience with limited cost This guide provides everything you need to quickly use your new video conferencing system First verify with your system administrator that the IP network is ready for system configuration Also be sure to read the Overview and Getting Started sections in this guide before you set up and use the VC400 video conferencing system In This Guide Topics provided in this guide include e Chapter 1 e Chapter 2 Chapter 3 Chapter 4 e Chapter 5 Overview Getting Started Customizing VC400 Video Conferencing Using VC400 Video Conferencing System Troubleshooting User Guide for the VC400 Video Conferencing System Table of Contents Table of Contents About This Guide suas Ix IV NS CS A a IX Table of Contents ritos XI O e ooo PI 13 IC ONG OIC aos 13 TOTO A
73. s Menu soft key to enter main menu Press gor to scroll to the Advanced menu Enter admin password default password 0000 in the Admin Password field 2 3 m 4 Press ox p or press FA Enter soft key 5 6 Press a or wto scroll to Reboot amp Reset and then press on Press Aor Fto scroll to Reboot and then press Cox The display device prompts Reboot the system 2014 12 01 09 54 18 Yealink VC400 2 tan 10 3 6 201 EM 6004 Reboot the system OK Cancel 7 Select OK and then press ox You can reboot the system via web user interface at the path Setting gt Upgrade How to export PCAP trace We may need you to provide a PCAP trace to help analyze your problem Exporting PCAP trace is configurable via web user interface only 104 Troubleshooting To export a PCAP trace via web user interface 1 Click on Settings gt Configuration 2 Click Start to begin capturing signal traffic About Language v Logout Yea j nk vcsoo Home Status Account Network Setting Directory Security Import Configuration Browsen Import eee Export Configuration Export Export Passwords Call Features 3 Recreate the error to be documented in the trace 4 Click Stop to stop the capture 5 Click Export to open file download window and then save the file to your local system How to export system log We may need you to provide the phone configurations to help analyze
74. s 8 More soft key during an active call 2 Press Aor wto scroll to DND and then press ox t0 enable this feature A The icon will appear on the status bar of display device the DND icon will appear on the LCD screen of the VCP40 phone 83 User Guide for the VC400 Video Conferencing System 3 Press N Back soft key to return fJ 2014 12 01 09 54 18 C Yealink VC400 a LAN 10 3 6 201 SIP 6004 08 15 Layout Presentation You can also press the DND soft key on the VCP40 phone to enable or disable DND feature during an active all DND during an active all feature is configurable via web user interface at the path Home gt DND Ending Calls During a two way call do one of the following to end the call e Press on the remote control Press Jor the End Call soft key on the VCP40 phone Click Hang Up All button on the web user interface The interface prompts Hang up Click Confirm to end the call During a multi way call do one of the following to end the call e Press on the remote control The display device prompts End all active calls Select Yes and then press ox Press ol or the End Call soft key on the VCP40 phone The LCD screen of the VCP40 phone prompts End All Active Calls Press 0 or the Yes sort key to end all calls Click Hang Up All button on the web user interface 84 Using VC400 Video Conferencing System The interface prom
75. s the user to execute all call operation tasks and basic configuration changes directly Detailed operation steps will be introduced in the feature section Remote Control You can use the remote control and display device to configure and use the VC400 video conferencing system For more information about the function of each key on the remote control refer to VCR10 Remote Control on page 21 The Advanced option is only accessible to the administrator The default administrator password is 0000 For more information on how to view enter and edit the value of the menu on the display device refer to Navigating Menus on the Display Device on page 39 and Entering Data and Editing Fields on page 40 26 Overview Web User Interface You can customize your system via web user interface In order to access the web user interface you need to know the IP address of your new system To obtain the IP address do one of the following e The IP address of the system is shown on the top right corner of the display device o Press MT Menu soft key on your remote control and select Status gt Network The display device displays the network information about the system e Press ox on the VCP40 phone when the phone is idle and select Network The LCD screen of the phone displays the network information of the system Log into web user interface 1 Enter the IP address e g http 192 168 0 10 or 192 168 0 10 in the addre
76. ss bar of a web browser on your PC and then press Enter key 2 Enter the administrator user name and password The default user name is admin case sensitive and the default password Is 0000 Welcome to Yealink VC400 Username admin Password Login 3 Click Login After you log into the web user interface successfully you can click Logout on the top right corner of the web interface to log out 2 User Guide for the VC400 Video Conferencing System Documentations The following table shows documentations available for the VC400 video conferencing system Note 28 Yealink VC Series Video Conferencing System Quick Start Guide Yealink VC400 Video Conferencing System User Guide Yealink Video Conferencing System Conference Room Deployment Solution Yealink Video Conferencing System Network Deployment Solution In the Inte package System installation and network Chinese English On the website On the website Chinese English configuration System Web user interface settings Customizing and using the system Conference room layout environmental requirements and installation recommendations On the website Chinese English On the website Chinese English of the system Network deployment for the VCS under various scenarios You can also download the latest documentations online htto www yealink com DocumentDownload aspx Catel
77. ters the pre dialing screen Stores the preset position of the camera Video Recording Provides the special characters or Starts Stops recording video when the phone is idle al snapshot Key Provides the pound key Overview ee an Captures the on screen image of the display device when the phone is idle Icon Instructions Icon on Display Device Icons appearing on the display device are described in the following table Lia Network is disconnected flashing om ta Packet loss A VCP40 video conferencing phone is not 0 flashing connected Q Camera is not connected flashing S gt SIP account is registered 23 H 323 account Is registered Lowercase letters inout mode of the abc on screen keyboard Uppercase letters input mode of the on screen keyboard 0 Symbol inout mode of the on screen keyboard i Missed calls Do not disturb fr j i 23 User Guide for the VC400 Video Conferencing System Dual video sources when a PC is connected to the PC port on the VC400 codec A USB flash drive is inserted to the USB port on the VC400 codec Local contact Conference contact VPN is enabled Icon on VCP40 Video Conferencing Phone Icons appearing on the VCP40 LCD screen are described in the following table oF Flashing Network is unavailable SIP account is registered the icon flashes when the SIP account is not registered successfully 24
78. that the toxic substance contained in all of the homogeneous materials for this part is below the limit requirement in GB T26572 2011 standard X Indicates that the toxic substance contained in all of the homogeneous materials for this part is above the limit requirement in GB T26572 2011 standard This table lists the toxic and hazardous substances contained in the machine Based on the material type the data is provided by the supplier and has already been validated by Yealink company Some harmful substances contained in the material cannot be replaced according to the current technology We constantly strive to improve our products 112 Appendix A Time Zones 113 User Guide for the VC400 Video Conferencing System Canada Edmonton Calgary 06 00 United States Central Time 05 00 Bahamas Nassau IEA YN A a 0 benmarcrarce wandsfoshave 114 Appendix A Time Zones lreland Dublin Portugal Lisboa Porto Funchal es Spain Canary Islands Las Palmas 0 UnitedKinacom tondon aVia Rga Lebanon Beirut Moldova Kishinev Russia Kaliningrad Romania Bucharest i 15 User Guide for the VC400 Video Conferencing System Pakistan Islamabad New Zealand Wellington Auckland 09 30 Australia Adelaide 116 Index 117 User Guide for the VC400 Video Conferencing System Index A About This Guide ix Automatically Sleep Time 43 Adding Contacts 53 Audio Settings 50 Auto
79. tion contact your system administrator You can search and dial a contact from the call history or local directory For more information refer to Local Directory on page 52 and Call History Management on page 64 77 User Guide for the VC400 Video Conferencing System If the system fails to call you can troubleshoot the problems according to the following prompts IC o The remote system rejects the incoming Call Failed Busy here call Network disconnected Local network is disconnected E Remote system network anomaly or it is Call Failed No Response powered off The system has reached maximum Maximum number of sessions reached sessions During a call the call duration the video of remote and local system are displayed on the display device 2014 12 01 09 54 18 Yealink VC400 2 Lan 10 3 6 201 EI 6004 Taw Local Presentation Placing a Call Using the Remote Control To place a call using the remote control 1 Press Call soft key e Jor any numeric key to enter the dialing screen You can select desired bandwidth from the pull down list of Bandwidth before calling 2 Enter the desired number using the keypad or the on screen keyboard You can also select the desired contact from the recent call history 78 Using VC400 Video Conferencing System 3 Press Voice Video soft key to switch call type 2014 12 01 09 54 18 Yealink VC400 AA 1an 10 3 6 201 EN 6004 EA Bandwidth
80. trol 1 Press MT Menu soft key to enter main menu 2 Press for gt to select the Basic menu S 3 Press gor wto scroll to Language and then press ox 4 Select the desired language from the pull down list of Language 2014 12 01 09 54 18 Yealink VC400 AA 1an 10 3 6 201 6004 English iy AN Language English Back 5 Press _ Save soft key to accept the change Text displayed on the display device and LCD screen of VCP40 phone will change to the selected language To change the language for the web user interface 1 Click on Language at the top right corner of the web page 46 Customizing VC400 Video Conferencing System 2 Select the desired language from the pull down list of Language About Language v Logout Yea j nk vcs0om Home Status Account Network Suit English English is Security General General Information Date amp Time Site Name Yealink VC400 Call Features Video amp as Automatically Sleep Time Camera Backlight Time Always On v Configuration Hide IP address Disabled Upgrade ReLogOffTime Tones Key Tone Text displayed on the web user interface will change to the selected language Time amp Date The time and date are displayed on the LCD screen of the VCP40 phone and display device You can configure the system to obtain the time and date from the SNTP Simple Network
81. ts or videos during a conference call Camera Connects to a camera Connects to a display device for displaying video images Display 1 When connecting only one display device to the VC400 codec a port is the a available port video images audio cable Connects to audio output device using the supplied Line Out audio cable Allows you to connect a universal security cable to Security Slot VC400 codec so you can lock down it The system will not be removed after locked VCC18 HD Camera VCC18 HD camera supports 18x optical zoom white balance and automatic gain You can place the camera on the table or mount it to the wall The LED indicator in front of 17 User Guide for the VC400 Video Conferencing System the camera indicates different statuses of the system For more information refer to LED Instructions on page 25 LED Indicator You can use remote control to adjust the position or focus of the camera The VCC18 camera can be panned 100 degrees range tilted 30 degrees range as D 77 p N U A NS ae _ DA J Jj Infrared Sensor The infrared sensor locates at the field of Yealink logo Aim the remote control at the camera IR sensor to operate the unit VCP40 Video Conferencing Phone VCP40 video conferencing phone supports 360 degree audio pickup and AAC LC Codec to achieve ultra HD voice Overview Conn
82. uarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to DocsFeedbackOyealink com GNU GPL INFORMATION Yealink VC400 video conferencing system firmware contains third party software under the GNU General Public License GPL Yealink uses software under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license sou
83. udio In port on the VC400 codec the system will use the VCP40 phone as the audio output device If many available audio output devices have been connected to the system the system will select the audio output device with higher priority and the priority is VCP40 Phone gt Line Output gt HDMI You can also specify which audio output device to be used according to the current environment The system supports following audio output devices e Auto audio output device with higher priority is selected automatically e HDMI built in soeakerohone of the display device 73 User Guide for the VC400 Video Conferencing System e Line Output speakerphone connected to the Line Out port on the VC400 codec e VCS Phone VCP40 phone e Line out HDMI speakerphone connected to the Line Out port on the VC400 codec built in soeakerohone of the display device To configure audio output device via the remote control Press C_ Menu soft key to enter main menu Press or pto select the Video amp Audio menu e Press aor wto scroll to Audio Settings and then press or gt oP Select desired audio output device from the pull down list of Audio Output 2014 12 01 09 54 18 Yealink VC400 AA amp Lan 10 3 6 201 E 6004 Auto HDMI _ Line Output Audio Input VCS Phone Audio Output Line out HDMI A e Back 5 Press _ save soft key to accept the change Audio output device is configurable via web user interfa
84. uide for the VC400 Video Conferencing System The second display device displays local video image in full size Far end Far end 2 Local Far end 3 Local Main display device Second display device e If there is one active call and local system is during the presentation In the main display device remote video image is shown in big size local video image which at the right side of the screen is shown in small size In the second display device presentation is shown in full size Farend PC presentation Main display device Second display device e If there are multiple active calls and local system is during the presentation In the main display device local and remote video images are shown in same size In the second display device presentation is shown in full size Far end Far end 2 PC presentation Far end 3 Local Main display device Second display device 90 Troubleshooting To change screen layout via the remote control 1 Press Layout soft key during an active call The display device displays all video thumbnails and three layout soft keys 2014 12 01 09 54 18 Yealink VC400 A J A tan 10 3 6 201 EI 6004 O w i 03 19 f More Layout Presentation 2 Press for Pto select a video 3 Press the desired layout soft key The selected video will be shown in the selected layout Tue Jul 29 09 50 49 Yealink VC400 AA 2 1an 10 3 6 135 EM 6001 O 03 19 Mor
85. urce 94 Search Source Listin Dialing 59 System Installation 29 System Status 41 Site Name 45 System Diagnostics 99 System Maintenance 104 Searching for Contacts 59 Service Agreements 110 Screenshot 97 Time amp Date 47 Troubleshooting 99 Placing a Call Using the Remote Control 78 Placing a Call Using the VCP40 IP Phone 79 Placing a Call via Web User Interface 79 Place Multiple Calls 79 Index U User Interfaces 26 Using VC400 Video Conferencing System 77 V V400 Codec 16 Viewing Call History 66 VCC1I8HD Camera 17 VCP40 Conferencing Phone 18 VCRIO Remote Control 2 Video Recording 94 Video amp Audio Issues 103 W Warranty vi Web User Interface 27 WEEE Warning vil 119
86. vulnerable object such as rubber made materials o Keep the device away from any heat source or bare fire such as a candle or an electric heater o Keep the device away from any household appliance with strong magnetic field or electromagnetic field such as a microwave oven or a refrigerator Operating Requirements o Do not let a child operate the device without guidance o Do not let a child play with the device or any accessory in case of accidental swallowing o Please use the accessories provided or authorized by the manufacturer only e The power supply of the device shall meet the requirements of the input voltage of the device Pleaseuse the provided surge protection power socket only o Before plugging or unplugging any cable ensure that your hands are completely dry o Do not spill liquid of any kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool o Do not tread on pull or over bend any cable in case of malfunction of the device o During a thunderstorm stop using the device and disconnect it from the power supply Unplug the power plug and the Asymmetric Digital Subscriber Line ADSL twisted pair the radio frequency cable to avoid lightning strike o If the device is left unused for a rather long time disconnect it from the power supply and unplug the power plug o When there is smoke emitted from the device or so
87. wed to reduce risk of fire electrical shock and other personal injury General Requirements o Before you install and use the device read the safety instructions carefully and observe the situation during operation o During the process of storage transportation and operation please always keep the device dry and clean o During the process of storage transportation and operation please avoid collision and crash of the device o Please attempt not to dismantle the device by yourself In case of any discrepancy please contact the appointed maintenance center for repair o Without prior written consent no organization or individual is permitted to make any change to the structure or the safety design of the device Yealink is under no circumstance liable to consequences or legal issues caused by such changes Regulatory Notices o Please refer to the relevant laws and statutes while using the device Legal rights of others should be respected as well A Environmental Requirements o Place the device at a well ventilated place Do not expose the device under direct sunlight o Keep the device dry and free of dusts o Place the device on a stable and level platform o Please place no heavy objects on the device in case of damageand deformation caused by the heavy load o Keep at least 10 cm between the device and the closest object for heat dissipation o Do not place the device on or near any inflammable or fire
88. ze other video images which at the right side of the screen are shown in small sizes Full screen HA The selected video image is shown in full size Same size 1 8f All video images are shown in same size i k If one display device is connected to the VC400 codec single screen the default screen layout during a call is Troubleshooting e If there is one active call and local system does not start the presentation remote video image is shown in big size local video image which at the right side of the screen is shown in small size Local Far end e If there are multiple active calls and local system does not start the presentation local and remote video image are shown in same size Far end Far end 2 Far end 3 e If local system is during a presentation presentation is shown in big size and other video images are shown in small sizes PC presentation If two display devices are connected to the VC400 codec dual screen the default screen layout during a call is e If there is one active call and local system does not start the presentation The main display device displays remote video image The second display device displays local video image Far end Local Main display device Second display device e If there are multiple active calls and local system does not start the presentation The main display device displays local and remote video images in same size 89 User G

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