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Triton RL2000 User Manual

1. rem mos uemeeeperessn The dispensing mechanism delivers the appropriate number of notes from the note cassette to fulfill the customer s withdrawal request The purpose of the reject area or cassette is to accept and hold notes that have been transferred from the note cassette but not dispensed Some situations that could cause the mechanism to reject notes are 1 Multiple notes stuck together 2 Note width too short or long Other conditions that could cause a reject are described in the next section Note Condition CAUTION DONOTRECYCLE REJECTED NOTES INTOA CASSETTE Doing so could cause more rejects and or currency jams P 1 8 Tritan 6 CASSETTE CLOSE CASH REPLENISHMENT NOTE CONDITION The number of rejects can be directly influenced by the technique used to load the cassettes and the quality of the currency Notes loaded into the mechanism cassettes must be in fit condition if a high level of performance low reject and failure rate is expected from the unit Fit notes are defined as those that do not possess any of the defects listed here Usep Norte DEFECTS Adhesive or sticky substances on the surface of the paper Tears extending more than 1 2 from the edge of the currency Tears holes or missing sections in the body of the currency Tape on the surface of the currency used for repairing patching or any ot
2. _3 Cassette Cash EJ Cassette D 0 00 Cash O Close report is displayed to be printed or saved This operation will reset the number of bills in the cassette s to ZERO 0 Press Enter Terminal ID 5000 6 16 2000 1 44 11 Cassatte Oosa Cassette Last Core Date Time 6 18 2003 3 14 33 Qu Amount Stat Quanity 200 2 000 00 Oond 1 10 00 Remaring 109 1 990 00 Value of each doc 10 00 Rejects 0 1 or more docs Last Date Time 6 18 2003 3 14 3 PM QN Amount Stat Quantny 6 000 00 Dspensed 12 324000 Remanng 288 5 760 00 Value of oach 20 00 Rejects 0 1 more docs Remove and Replenish the selected cassette s Procedures for cassette replenishment are on the following pages Cassette Close You may now remove and replenish the cassettes Press Enter ENTER when done Note If an NMD 50 dispenser is installed wait for the cassettes to UNLOCK this is done automatically After cassette s have been reinserted in the dispenser press Enter Note If an NMD 50 dispenser is installed wait for the cassettes to LOCK this is done automatically Press Enter if applicable Lock Unlock Cassettes All cassettes are now lt Locked gt Press ENTER to continue Enter O Place selected cassette s IN SERVICE Press Enter Note The NMD 50 cassettes Must be Loc
3. um mum eee US um um um SUPPLEMENT HARDWARE Status 5 COUNTS TERMINAL ERROR Copes Error codes listing peculiar to hardware and communications protocol B Tritan INTRODUCTION Important features of the RL2000 series ATM are highlighted in the following list O Highly reliable state of the art operating system PC platform design The RL2000 uses Microsoft Windows CE 5 0 operating system with Triton s X2 technology Supports Windows file formats for adding custom logos and advertisements In addition it features Triton s completely custom design X2 motherboard L1 Modular architecture eases troubleshooting and servicing Ll Front access unit now accommodates single cassette SDD Minimech or multi cassette 250 50 dispensing mechanisms Note Previously units could also be ordered with TDM 50 100 150 and 200 dispenser options These dispensers are no longer offered gt Only cabinet design deep Deep cabinet accommodates ALL dispenser mechanisms offered gt Cabinet available in UL 291 Business Hours UL291 Level 1 Safe models Note Previously two 2 cabinet designs were offered shallow and deep Only one style cabinet deep is now available 8 0 203 mm 5 7 145 mm color LC
4. 12 146 No reply from command to electronic journal 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 147 Error in reply from electronic journal 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 Ifit is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If t
5. MANUAL This section of the manual covers preventive and corrective maintenance procedures appropriate for user personnel The following areas are covered 1 REPLENISHING PAPER Describes how to replace a spent receipt paper roll 2 CLEANING THE ENCLOSURE The proper way to clean the ATM housing 3 Carp READER CLEANING The recommended card reader cleaning technique Important Only qualified service personnel are authorized to repair or service the terminal Should a malfunction occur DO NOT at tempt to service the unit yourself Contact your Triton certified service provider NOTE This operation must be completed with the AC power applied to the ATM 1 Open the control panel by unlocking the top enclosure and pulling the hinged door forward 2 If paper remains on the roll cut or tear the paper between the roll and the printer Caution DO NOT pull receipt paper back wards through the printer This may leave paper fragments that can cause paper jams Cut paper between the roll and printer feed path B Tritan GENERAL MAINTENANCE Use the receipt printer feed button to feed the paper through the paper path until all paper comes out the front of the printer Remove the paper and spool from the paper bracket Paper feed button location Remove paper roll from bracket Remove the tab securing the end of the new paper roll to itself Use scissors to
6. Triton WHERE MONEY COMES FROM A DOWER MODEL RL2000 AUTOMATED TELLER MACHINE USER MANUAL VERSION 2 0 TDN 07103 00152B 05 2008 CORPORATE HEADQUARTERS 522 E Railroad St Long Beach MS 39560 Phone 228 868 1317 Fax 228 868 0437 COPYRIGHTNOTICE 2007 2008 Delaware Capital Formation Inc Rights Reserved Triton Systems of Delaware Inc is an operating company of Dover Electronics Inc a subsidiary of Dover Corporation DOV NYSE DOVER the DOVER logo and the Dover family of marks and TRITON the TRITON logo and the Triton family of marks are registered trademarks of Delaware Capital Formation Inc a wholly owned subsid iary of Dover Corporation RL2000 User MANUAL NOTICES Copyright O Delaware Capital Formation Inc 2007 2008 ALL RIGHTS RESERVED This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Triton Systems of Dela ware Inc The information in this publication has been carefully checked and is believed to be accurate However Triton Systems of Delaware Inc assumes no responsibility for any inaccuracies errors or omissions that may be contained in this document In no event will Triton Systems of Delaware Inc be liable for direct indirect special incidental or consequential damages resulting from any defect or omis
7. Note Dispenser Status Click Counts should be run and available before contacting Tech Support 115 Diverter timeout on purge 1 Inspect the dispensing mechanism for jammed currency at the diverter Clear any jammed currency 2 Make sure the shelf that the dispenser is mounted on is level and seated at all four corners 3 Make sure the diverter moves freely 4 Reset the cash dispenser Clear the error 5 Test the dispenser by completing several test dispenses If the error clears put the cash dispenser in service 6 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 116 Motor Fault 1 Inspect for jammed currency in the feed path and at the Exit sensor Remove any jammed currency 2 Purge the dispenser using the purge command Test the dispensing mechanism by completing several Test Dispenses 3 If the error clears put the Cash Dispenser into service Otherwise replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 117 Timeout waiting for note to divert 118 Exit sensor blocked on start of 1 Inspect for jammed currency at the Exit Remove jammed dispense or learn currency 2 Verify that all access panels are closed and secured 3 Use a soft brush and vacuum cle
8. 04006 01003 long w timing wheel TDM 200 all TDM 250 all 07100 00057 TDM Belt Replacement Procedures 4 The pick mechanism for the TDM is located in the cassette Failure to pick properly can cause the mechanism to exhibit symptoms of other dispenser errors As with any electro mechanical device there will be occasions when a malfunction or physical damage occurs and a repair is required Failure to pick properly can cause the mechanism to exhibit symptoms of other dispenser errors To accurately diagnose these errors it 15 necessary to have the mechanism and cassette operating together as a unit a becomes necessary to return TDM dispenser to Triton for repair or replacement the Mechanism Cassette s and Reject must be returned as a complete unit b TDM dispensers can not be ordered as advanced replacement parts without the cassette and reject RMAs for return will now include all three items Failure to return the mechanism cassette and reject together could result in repair or credit delays B Tritoan m RL2000 User MANUAL OPENING THE ACCESS Doors l The access doors allow you to check for jammed notes at key points in the feed path The figures below shows the location ofthe lower middle and upper access doors on the front ofthe mechanism and the inner door located on the inside ofthe the dispenser note and reject cassette s have been removed 2 Each door 15 held closed us
9. 1 Meg 14 days Keep in mind that no files will be deleted or archived until they have been audited 152 Electronic journal corrupt 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to Appendix B for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 Ifit is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 14 153 Electronic journal mode 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to Appendix B for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to Appendix B for pin out of the cable assembly
10. 5 If the cables are undamaged the main board or electronic journal may be defective 154 Unknown electronic journal status 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 155 Electronic journal modify record failure 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to Appendix B for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to Appendix B for pin out of the ca
11. Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 544 Card Reader Invalid request Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 545 Card Reader LRC error Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 546 Card Reader No data Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 547 548 Card Reader Start sentinel not found Card Reader End sentinel not found Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 549 Card Re
12. Note too narrow Cassette Note too thick Cassette SB 4 B Triton TDM Counts HARDWARE STATUS CODES Click Count 63 COUNTERS Description Note too thin Solenoid overcurrent Timeout waiting for diverter Diverter fault Trailing edge timeout at width sensor Cassette Watch dog reset UART loop back failed CRC flash check failed CRCNVRAM check failed Note not linear at trailing edge Trailing edge timeout at thickness sensor Oscillator WD Forced reject Will reject 2 notes 1 bad 1 good Timeout waiting for unexpected note to clear Error in exit accountancy Error in reject accountancy A2D alignment error Unable to clear width sensor during reject After 9 attempts Retried dispense operation Retry event count A2D Ch15A Comparator reference 2 5V A2D Ch 14A 24VDC reading x 6 A2D Ch 13 12VDC reading x 3 A2D Ch 12 Not used A2D Ch 11 Low currency A not used A2D Ch 10 Exit sensor voltage A2D Ch 9 Reject sensor voltage A2D Ch 8 Width sensor 2 voltage A A2D Ch 7 Width sensor 1 voltage A A2D Ch 6 Width sensor 0 voltage A2D Ch 5 not used A2D Ch 4 Billfish extension fuse feedback SB 5 Tritan RL2000 MANUAL 110 112 113 114 115 116 117 118 119 COUNTERS Description A2D Ch 3 Main motor fuse feedbac
13. Results No money is dispensed screen and receipt display system unavailable 14 BGD DONE BAD Possible Cause 1 EOT was received as first character after the first request message was sent 2 If EOT is received on subsequent attempts then Error Code 1 is reported Results No money is dispensed screen and receipt display system unavailable 15 Timeout waiting Possible Cause for End of 1 EOT from processor was not received within time out period Transmission EOT 2 Carrier was not lost but no EOT was received before the time out period expired Results No money is dispensed screen and receipt display system unavailable 16 Communication problem 17 NO EOT Possible Cause 1 EOT from processor was not received within time out period 2 Carrier was lost before receiving EOT Results No money is dispensed screen and receipt display system unavailable 18 OVERFLOW Possible Cause Received more characters than expected after request causing modem buffer overflow Results No money is dispensed screen and receipt display system unavailable 48 NO ANSWER Possible Cause 1 Modem response was good but operation was not performed 2 This is normally an internal terminal problem Results No money is dispensed screen and receipt display system unavailable 65 Processor not Possible Cause communicating with This is normally a terminal problem The modem or the main board may the
14. Test the dispenser by completing several test dispenses If the error clears put the cash dispenser in service 3 If these actions have no effect on dispenser operation print a dispenser status report scan the click count history starting at the bottom Find the first occurrence of 116 The next entry below 116 is the Hardware Status Look up the definition on the Hardware Status listing 4 If problems still persist replace the dispenser mechanism and or the note cassette Note Dispenser Status Click Counts should be run and available before contacting Tech Support 124 Diverter moved to exit position 1 Inspect for a currency jam at the diverter during reject purge 2 Verify that the diverter moves freely 3 Test the dispenser by completing several test dispenses 4 Ifthe error clears put the cash dispenser in service 5 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 125 Initial status check failed 1 Reset the cash dispenser Clear the error 2 If the error persists replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 126 Diverter moved to reject position during dispense Inspect for a note jam at the diverter Verify that the diverter moves freely Test the dispenser by comp
15. Unable to display user defined surcharge screen 244 Min partial dispense enabled with no doc count 245 Min partial dispense enabled with no usable bills 246 SPED password must be changed The Master password must be changed from its default 300 Successful Command The NMD dispenser sends this status code when a command has been successfully executed This status code will appear in the electronic journal as code 300 indicating the successful completion of a transaction When performing a purge or test dispense operation the return code will be 0 in the first digit returned by the dispenser It will be display as the hexadecimal number 30 when running the dispenser with the NMD test software 301 Low level in cassette This error code is returned by the dispenser when the number of notes in one or more of the cassettes is below a preset level indicating the low level sensor in the note cassette has been activated This occurs when the currency in any cassette reaches a thickness of approximately 25 35 mm This is a warning message It will not place the cash dispenser out of service This condition is also displayed on the configuration summary printout under dispenser as a lower case a b c or d for the cassette in the low currency condition Otherwise the error code for cassettes not in a low currency condition would normally be upper case characters A B C or D Remove and fil
16. replace the SPED module 599 600 ERR SPED REPORTED UNRECOGNIZED COMMAND ERR SPED REPORTED BLOCK DOES NOT EXIST Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists renlace the SPEND module 36 the SPED module 601 ERR SPED REPORTED INVALID Inspect cable from main board assembly to the SPED module for ENCRYPT MODE damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 602 ERR SPED REPORTED Inspect cable from main board assembly to the SPED module for UNSUPPORTED CLEAR OPTION damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart Clear the error If error persists replace the SPED module 603 ERR SPED REPORTED TAMPER Inspect cable from main board assembly to the SPED module for PRESENT damage Make sure that the cable is connected at both ends V
17. 01300 00025 T5 PCI EPP Lithium Backup Battery Triton 5 2 SUPPLEMENT T5 T7 PCI EPP BATTERY REPLACEMENT PROCEDURES T7 PCI EPP BATTERY REPLACEMENT IMPORTANT You may remove the battery without risk of damage to the EPP You have approximately 2 5 minutes to replace with a spare battery before losing the data stored keys passwords in the keypad The spare battery for the T7 PCI EPP may be purchased from Triton Systems P N 01300 00023 T7 PCI EPP Lithium Battery SA 3 Tritan TS RL2000 User MANUAL Tuis PAGE INTENTIONALLY LEFT BLANK B Tritan SA 4 SUPPLEMENT B HARDWARE STATUS CODES Counts TERMINAL ERROR CODES RL2000 MANUAL COUNTER HARDWARE STATUS CODES The TDM series click counter has new hardware status codes The terminal will display and log Errror Code 123 It will then log the actual error in the click count If there is a 116 in the click count there will be a number immediately following that describes the error cause Ex In the click history you see 116 followed by 18 This indicates a hardware error caused by the Extension Door Open Status Description Code Double detect 0 not connected 1 Width sensor 0 not connected Tx 2 Width sensor 0 not connected Rx 3 Double detect 1 not connected 4 Width sensor 1 not connected Tx 5 Width se
18. 19 206 SPED keypad could not perform a successful command within SPED MAX ATTEMPTS tries Status valid only for units with SPED keypad device installed Reset the cash dispenser and clear the error If error persists replace the SPED keypad module 207 SPED not detected This Error Status Code is valid for units with SPED keypad device installed 1 Check the cable and connections from J7A on the docking station to the SPED board 2 Verify that the SPED board has the correct DC voltages applied to it 3 If the DC voltages applied to the SPED board correct and the cables are in good condition and seated properly replace the SPED board 210 Dispenser type unknown See Error Code 130 231 Card Reader Error Smart Card 233 Smart Card Reader not installed 236 Failed to make connection to TCP IP host main board does not see any activity on the TCP IP Communication 1 If you are not using TCP IP Ethernet for transactions or Triton Connect ensure you do not have TCP IP selected for any option in processors communications or Triton Connect 2 Verify the quality of your incoming TCP IP connection and your TCP IP configuration 3 Suspect the main board the TCP IP connection device Quad Port Board in 96XX Docking board on RL FT or RT or the TCP IP equipment 237 TCP IP device failed Out going commutations seems to be successful but there is not returning commun
19. DOCUMENT THERE ARE NO OTHER WARRAN TIES EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURCHASE LIMITATION OF LIABILITY IN NO EVENT SHALL MANUFACTURER BE LIABLE FOR LOSS OF PROFITS OR INCIDENTAL INDIRECT SPECIAL CONSEQUENTIAL OR OTHER SIMILAR DAMAGES ARISING OUT OFANY BREACH OF THIS CONTRACT OR OBLIGATIONS UNDER THIS CONTRACT DEFENSE OF INFRINGEMENT CLAIMS If notified promptly in writing of any action and all prior claims relating to such action brought against the Distributor based on a claim that Distributor s use of the goods infringes a patent or other intellectual property right and if given access by Distributor to any information distributor has regarding such alleged infringement Manufacturer agrees to defend Distributor in such action at its expense and will pay any costs or damages finally awarded against Distributor in any such action provided the Manufacturer shall have had sole control of the defense of any such action and all negotiations for its settlement or compro mise s Tritan E APPENDIX B WARRANTY STATEMENT In the event that a final injunction shall be obtained against the Distributor s use of the goods or any oftheir parts by reason of infringement of a patent or other intellectual property right or if in Manufacturer s opinion the goods are likely to become the subject of a claim of infringement of a patent or othe
20. GENERAL MAINTENANCE The ATM front panel is highly durable resisting scratches and finger smudges However occasional cleaning of the front panel and the plastic enclosure may be desirable A soft dry or slightly damp cloth may be used for cleaning For best results use a weak solution of a mild detergent and water Caution Avoid using abrasive cleaners on any surface of the terminal Do not spray liquid cleaner directly on the unit The Liquid Crystal Display LCD on the front of the ATM has a plastic protective window that should be cleaned only with a soft cloth dampened with a weak solution of a mild detergent and water Caution Do not use any abrasive cleaners on the window as it will scratch Do not spray liquids onto the screen as they may run down inside the unit and cause damage Special cleaning cards P N 06200 00055 are available for proper maintenance of the card reader The reader should be cleaned at least once a month by inserting and removing a cleaning card as shown below It may be necessary to clean the card reader more often in locations that see heavy usage Remove the cleaning card from the sealed pouch Insert the cleaning card into the card reader and move in and out several times Remove the cleaning card and turn over to use other side Insert again several times Wn FW N j Remove cleaning card and discard 8 Tritan RL2000 User MANUAL Tuai
21. Identification Number PIN code Once the PIN has been entered the transaction type and account are selected and the desired amount of the transaction if needed The transaction will be processed typically in a matter of seconds Figure 2 6 shows how ATM transactions are handled If the transaction was processed successfully the customer is prompted to retrieve the requested cash for withdrawal transactions and or the applicable transaction receipt as needed If the transaction was declined a short receipt indicating the problem is printed PROCESSOR BANK Figure 2 6 ATM transaction processing Basic OPERATION The sends the customer transaction request to a processor processor is a financial intermediary such as an Independent Sales Organization ISO bank or other financial institution that provides transaction processing services for ATMs The ATM must be set up with a particular processor before customer transactions can take place The processor routes the transaction to the appropriate ATM network An ATM network is a regionally or nationally organized clearing house for financial transactions that deals directly with the appropriate financial institution such as the customer s bank or credit card company in order to complete the transaction The processor will select the appropriate ATM network to use based on factors such as the type of ATM or credit card used location of the customer s bank or oth
22. If the error code recurs there may be a problem with the CMC module 356 Error in note transport This error code will be generated when the following conditions occur A When the note is stuck in the note transport sensor B When the note is stuck in between the note transport sensor and the throat 1 Inspect the note transport sensor for blockage If the sensor is blocked remove the blockage Clean the sensors if needed 2 Restart the cash dispenser Reset the error If the error code continues replace the note transport module Otherwise put the cash dispenser into service 357 Dispenser data size error Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism 358 Dispenser device read error Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism 359 Dispenser device record error Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism 360 Dispenser invalid return ID Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism 361 Dispenser sequence error Restart the operating system Clear termi
23. TDM dispensing mechanisms the TDM 2XX multi cassette family and a modified version ofthe TDM 1XX that included the features and improvements of the multi cassette models 2 The TDM 1XX modified dispenser mechanisms include a DC drive motor to replace the stepper motor for added control and a new pulley system that increases speed for improved note delivery Changes in the diverter belt idler rollers and new belt material extend the life of the mechanism The modified dispenser includes more self diagnostic capability expanded hardware error reporting to include cable disconnects and an enhanced timing sequence to minimize jams Firmware changes have made possible higher operation speeds and faster internal diagnostics 3 There are two versions of TDM 1XX dispensers currently available TDM 100 150 mechanisms produced before May 2 2005 and the TDM Modified used in production since that date A quick visual check of the drive motors can help determine the dispenser type and is illustrated in the photos below The original TDM dispenser will have a black encased stepper motor installed next to the dispenser mainboard The DC drive motor on the TDM modified is silver in color Stepper Motor from DC drive motor from original TDM 1XX TDM 1XX modified a TheDC drive motor used on the TDM 1XX modified will allow more efficient operation over the life of the product This motor has a different sound than the stepper motor previously produced One c
24. Xscale systems or the PC assembly or hard drive on the xp or 9800 systems 532 EJ STX error Restart operating system the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems 533 EJ BCC error Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems 534 EJ device reset Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems 535 Card Reader Data size error Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 536 Card Reader Device read error Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 537 Card Reader Invalid Record Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM I
25. access to the dispensing mechanism To remove the selected note cassette grasp the cassette handle with one hand while holding mecha nism in place with the other hand Pull the cassette out slightly Place one hand underneath to support the cassette as you slide it completely out of the unit Continue to support the bottom of the cassette to keep it level as you place it on a table or other flat surface Removing note cassette OPENING NOTE CASSETTES Open the cassette by simultaneously pressing the release button and lifting the lid Flip the lid back fully allowing it to rest on the table or other flat surface Move the pusher plate to the rear of the cassette toward the handle Ensure the pusher plate is fully back It should stay in this position Press release button and lift top Pull packer plate back B RL2000 User MANUAL LOADING NOTE CASSETTES 1 Count the number of bills that remain in the cassette if any Next count the number of bills that are being added into the cassette 2 Add the number of bills being placed into the cassette to the number that remained The number of these bills will be entered in the CASSETTE QUANTITY option 3 Move the pusher plate against the notes with just enough pressure to hold the notes Level the note pile Slide packer plate against notes 4 Move the white plastic levers Pawls on pusher plate to t
26. and lock the reject tray Remove the key Slide the cassette back into its compartment in the dispensing mechanism Make sure the reject cassette is fully inserted You will feel the cassette snap securely into the catches Note You may wish to record the denomination and number of notes removed from the reject tray for use when balancing the note tray against the cassette day close records ROTATE DISPENSER MECHANISM After reinstalling the currency and reject cassettes pull down on the swivel platform locking pin to allow the swivel platform to turn Rotate the mechanism counterclockwise 180 back to the position Release the slide locking lever and push the mounting tray back into the security cabinet CASSETTE CLOSE CASH REPLENISHMENT 1 Unlock and open the security cabinet door 2 To remove the cassette grasp the handle on the front of the dispensing mechanism with one hand while holding the mechanism in place with the other hand and pull sharply Do not allow the cassette to swing freely when it is pulled out It may strike a near by object or person causing damage to or injury to what it strikes 3 cassette must be primed with the cassette key before it can be inserted onto the loading tray Insert the key and turn clockwise to show the GREEN indicator in the window on the side of the cassette Green window Cassette primed Removing casse
27. cassette or the dispenser 33 Note jammed between DDM and Exit sensor 34 Mis tracked note at feed This is a double detect fault This is a double detect fault 1 Inspect the feed path for jammed currency Remove jammed currency 2 Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly Clean the sensors a needed 3 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and perform several test dispenses If the test dispenses are normal and the status clears place the cash dispenser in service If the error persists replace the dispenser 35 Mistracked note at double detect This status occurs when a note arrives at the double detect without being seen by the feed sensor 1 Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly Clean the sensors a needed 2 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and perform several test dispenses If the test dispenses are normal and the status clears place the cash dispenser in service If the error persists replace the dispenser 36 Mistracked note at exit This status occurs when a note is detected by the exit sensor when it should not have been It can occur if there are notes already in the
28. correctly connected causes of this error may be a defective cable a defective printer printer control board or the main board 7 On 96XX models open the printer access latch and inspect for jams and blockage 8 Inspect the cable supplying DC power from the power supply to the printer Make sure it is connected to CN1 on the printer control board Verify that all DC voltages applied to the printer control board are correct If the voltages are not within tolerance the cable or power supply may be defective 9 Verify all connections to the printer controller 10 Inspect the printer data cable for damage Make sure it is seated at both the printer controller and the keypad SPED board Visa EPP jumper board 11 Ifthe voltages are correct and the cables are undamaged and correctly connected causes of this error may be a defective cable a defective printer printer control board or the main board 140 Time out waiting for printer to be ready 1 Verify that there is paper in the printer Replenish paper as needed Refer to Section 5 of the RL5000 Service Manual the RL5000 Quick Reference Guide for instructions 2 Release the printer locking screw Open the printer support bracket and verify that there are no jams in the printer or the paper path Verify the blue lever on the left side of the printer in the print position 3 Inspect the cable supplying DC power from the power supply to the printer Make sure it is connect
29. in a separate document accompanying this ATM The foregoing limitation of liability and exclusion of certain damages will apply regardless of the success or effectiveness of other remedies GOVERNING LAW This License Agreement shall be governed by the laws ofthe State of Mississippi and by the laws of the United States excluding their conflicts of laws principles SEVERABILITY In the event any provision of this License Agreement is found to be invalid illegal or unenforceable the validity legality and enforceability of any of the remaining provisions shall not in any way be affected or impaired ENTIRE AGREEMENT This License Agreement and the accompanying Limited Warranty set forth the entire agreement between you and Triton supersedes all prior agreements whether written or oral with respect to the ATM Software and may be amended only in writing signed by both parties n s RL2000 User MANUAL Tuis PAGE INTENTIONALLY LEFT BLANK B Tritan m APPENDIX B WARRANTY STATEMENT RL2000 User MANUAL WARRANTY STATEMENT Manufacturer warrants that the Products delivered to Distributor will perform in accordance with the Manufacturer s published specifications and as outlined in the Manufacturer s booklet entitled Thirteen Months Parts Only Limited Warranty for thirteen months from date of shipment in Long Beach MS Distributor acknowledges that it has re
30. journal to dispenser cables securely seated at both ends of the cable The cables may be defective 3 Other components that may cause this error are the main board or the dispensing mechanism 130 Command not acknowledged by the dispenser mechanism 1 Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct Seat connectors or replace the power supply as needed 2 Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable The cables may be defective 3 Other components that may cause this error are the main board or the dispensing mechanism 131 CTS Clear To Send line from the dispenser is not active 1 Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct Seat connectors or replace the power supply as needed 2 Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable The cables may be defective 3 Other components that may cause this error are the main board or the dispensing mechanism 132 Status reports bad double detect in last dispense 1 Remove the cassette and inspect the dispenser s feed path for jammed currency and other debris in the double detect assembly Replace the cassette 2 Reset the Cash Dispenser
31. location on the display Press the 2 key to positon the cursor on a new line Use arrow keys to navigate 8 Up 0 Down ENTER Select CANCEL Exit CLEAR Backspace 1 Reposition 2 Mew Line 21 114 Ts 106 2 La Ee fe Ee fo 10 e fs Ea e Fo E Eoo Le x Ee le Ee Figure 2 4 On screen keyboard B Triton ame om Basic OPERATION The terminal operates as a menu driven system Messages and menu options presented on the LCD display screen guide the user s actions The desired menu option is selected by pressing one of the keys located to the left and right of the display For the purpose of security many screens timeout after a preset time interval usually 30 seconds The timeout length may vary depending on the function being performed When a screen timeout occurs a screen is presented which asks the user if more time is needed If the user chooses NO the Customer Welcome screen will be presented If YES is chosen the user is returned to the function that was active prior to the timeout If the user does not make a selection within an additional 30 second countdown period the terminal will automatically go to the Customer Welcome screen Shortly after the unit is turned on the top menu will be displayed An example top menu is shown in Figure 2 5 From the top menu you can either 1 Activate the terminal to perform customer transactions by pressing
32. may have become weak Consider sending the dispenser to repair to have new sensors installed 38 Blocked exit This status appears if the exit sensor is covered or defective when the dispenser starts 1 Inspect the note transport make sure all belts are on track and there is no currency jammed in the transport or exit areas Place all belts on their respective rollers and gears Clear the jammed documents 2 Make sure that the exit sensor is clean and operation correctly 3 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and test the dispenser with a live transaction It the status clears place the cash dispenser in service Otherwise replace the dispenser 39 many notes Clean the all sensors Verify that all sensors are operation correctly If all sensors are operation correctly and the error persists replace the replace the dispenser 42 Transport error This is a timing wheel or timing wheel sensor error 1 Inspect the dispenser to make sure all belts are on track and in good physical condition Place all belts on their rollers and gears If a belt displays excessive wear or damage you may be able to replace it Otherwise replace the dispenser 2 Verify that the DC voltages to the dispenser are correct Replace the power supply or dispenser DC power if either is defective 3 Examine the timing wheel for physical defect Make sure
33. pressure on the pusher plate as needed while loading notes 2 Count the number of bills that remain in the cassette if any Next count the number of bills that are being added into the cassette 3 Add the number of bills being placed into the cassette to the number that remained The Total number of these bills will be entered in the ENTER CASSETTE QuaNrITY option Load note tray with currency RL2000 MANUAL 4 Place the currency into the cassette Allow at least one inch of clearance between the packer plate when it is fully retracted and the currency This will allow the packer plate to compress the currency 5 Release the pusher plate against the notes 6 Using the handle slide the note tray into the dispensing mechanism Make sure the note tray is fully inserted Release pusher plate Slide note tray into dispenser mechanism 7 Close and lock the security container NOTE If you get a status code referred to as a Return Code of 20 20 26 this is normal for a first time Test Dispense 6 notes went into the reject area of the cassette The dispenser is shipped in the Relearn mode and it may take a few test dispenses for the dispenser to learn note dimensions P 2 5 Tritan CASSETTE CLOSE CASH REPLENISHMENT REMOVING NOTE CASSETTES UNLOCK the cassettes using the Cassette Close procedures Open the vault door to gain
34. the electrical connections to the timing wheel sensor are secure and the time wheel sensor is clean Replace the timing wheel or the timing wheel sensors if they are defective Otherwise it may be necessary to replace the dispenser 4 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and test the dispenser by completing several TEST DISPENSES If the status clears and the return code are normal place the cash dispenser in service If these actions have no effect replace the dispenser 44 Bad Roller Profile This status is generated if the double detect is unable to calibrate Probable cause for this error is a faulty or uncalibrated double detect module or a jammed currency in the double detect 1 Clear any jammed currency 2 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and test the dispenser by completing several TEST DISPENSES If the status clears and the return code are normal place the cash dispenser in service If these actions have no effect replace the dispenser 45 Diverter error This error occurs when the diverter is in the wrong position during a dispense 1 Inspect the feed path for any jammed notes Remove any jammed notes 2 Turn the AC power OFF for a few seconds and then back on to power cycle and reset the cash dispenser Clear the error Purge the
35. the ribbon cable from the docking station to the low paper sensor assembly is fastened at both ends of the cable and the orientation of the cable is correct 3 If the error persists possible causes of the problem may be the low paper sensor assembly the docking station the main board or cables 196 Card reader error 1 Inspect the card reader assembly Make sure that there is no foreign material in the card slot 2 Clean the card reader assembly with a cleaning card 3 Make sure the ribbon cable from the docking station to the card reader is fastened at both ends of the cable and the orientation of the cable is correct 4 Ifthe error persists replace the card reader 203 205 SPED keypad is not replying to main board SPED keypad reported tamper condition Status valid only for units with SPED keypad device installed 1 Make sure the battery is seated secure in the battery holder 2 Make sure the tamper screw is secure to the SPED Module Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error 3 If the error persists replace the SPED keypad module Status valid only for units with SPED keypad device installed Make sure the battery is seated secure in the battery holder Make sure the tamper screw is secure to the SPED module Reset the cash dispenser and clear the error If the error persists replace the SPED keypad module
36. to ensure the pin snaps back into place locking the mounting platform into the Service position Locking pin location Rotate turntable clockwise S RL2000 User MANUAL 4 remove the note cassette s grasp the cassette handle and pull in a firm but controlled manner to release the cassette from the snap catches Try to use only the minimum amount of force to release the cassette The cassette will only move a few inches Once released from the snaps you can slide the cassette out of the mechanism Place the cassette on a level flat surface for replenishment Reject cassette Note cassette Note cassette Dispenser in Service position to access cassette s 8 Tritan CASSETTE CLOSE CASH REPLENISHMENT LOADING THE CURRENCY CASSETTE 1 Unlock and open the cassette lid using the supplied key Move the pusher plate to the rear of the cassette toward the handle Note The pusher plate action will depend on the type of cassette in use Some cassettes require you to maintain pressure on the pusher plate as needed while loading notes Other cassettes use a locking mechanism to hold the packer plate in the loading position On these cassettes pull the pusher plate all the way back to the handle end of the cassette and turn the key to latch the pusher plate into the loading position Unlock and open note cassette Pull the packer plate back Some cassettes allo
37. too narrow 2 Note too narrow 3 Note too thick 1 Cassette picked 2 notes Note too thick 2 Note too thick 3 Note too thin 1 Note too thin 2 Note too thin 3 Trailing edge timeout at thickness sensor 1 Trailing edge timeout at thickness sensor 2 Trailing edge timeout at thickness sensor 3 Trailing edge timeout at width sensor 1 2 notes picked Trailing edge timeout at width sensor 2 Trailing edge timeout at width sensor 3 Pick motor timeout 1 Cassette B Pick motor timeout2 Pick motor timeout 3 Pick motor overcurrent 1 Pick motor overcurrent 2 Pick motor overcurrent 3 Skew timeout 1 Note skewed width sensor Skew timeout 2 Skew timeout 3 Thickness sensor timeout 1 Double detect fault SB 7 Tritan RL2000 MANUAL Click Count 157 COUNTERS Description Thickness sensor timeout 2 Thickness sensor timeout 3 Width sensor blocked on start of dispense or learn 1 Width sensor blocked on start of dispense or learn 2 Width sensor blocked on start of dispense or learn 3 Note cassette not present 1 Note cassette not present 2 Note cassette not present 3 Unexpected note at width sensor 1 Cassette check cassette Unexpected note at width sensor 2 Unexpected note at width sensor 3 Note not linear at trailing edge 1 Note not linear at trailing edge 2 Note not linear at trailing edge 3 Timeout waiting f
38. will read closer to 2 000vdc As an example 4 867 would be a good sensor 1 985 would be a suspect sensor 3 Inspect and clean any suspect sensors with clean compressed air 4 Restart the cash dispenser Reset the error Perform test dispenses If the cash dispenser operates normally put it in service 348 Dispenser internal error This error code is reported when an internal error occurs in the dispenser The most likely cause is internal communication problems within the dispenser 1 Inspect all cables for possible damage Ensure that each cable is securely fastened to its termination point 2 Restart the cash dispenser Reset the error If the response to the RESET command indicates a successful execution put the cash dispenser back in service 3 If the error code is reported again it may be necessary to replace the CMC or one of the note feeder controllers 349 Cassette lock faulty This error code is generated when the LIFTS UP command fails to open a note cassette to the operating position 1 Verify that the currency is properly installed in the cassette If necessary reload the currency in the cassette 2 If the problem remains after reloading the cassette replace the cassette the denomination extension or the note feeder controller associated with the cassette causing the problem 350 Jam in note stacker This status may be generated A When a note is jammed in the note stacker B When th
39. ABLED TRANSACTIONS 14 32 REPEENISHING THE RECEIPT P APER 32 34 CLEANING THE ENCLOSURE ccessesssecceesstcececesescececesessnaeececessuaseceeecesseeeececesnuaesecceessaesecceesesseseseseseneseeees 35 CEEANING THE DISPLAY E 35 CARD READER CLEBANING 35 s THEO RL2000 User MANUAL CONTENTS APPENDIX SOFTWARE LICENSE AGREEMENT e ee eese ee ee ee eo ose seen sese esso cesses es 1 APPENDIX WARRANTY STATEMENT occisa onte eo pna e ep eaaet eov aeos B L APPENDIX C COMBINATION 8 C L APPENDIX D TDM BACKGROUND PAPER 4 eee ee eere ee eese ense sees es seseesssssseeeesss 1 SUPPLEMENT T5 AND T7 EPP BATTERY REPLACEMENT PROCEDURES cce SA L SUPPLEMENT B TDM Status Copes CLick Counts TERMINAL ERROR CODES SB 1 HARDWARE STATUS CODES OUND on iei entretiens teet SB 3 rHRU 10 TERMINAL ERROR CODES s Tritan RL2000 MANUAL The User manual describes the operating features of the Model RL2000 series ATM and shows how to perform the procedures that would typically be performed by the owner or operat
40. ANUAL included on CD Passworp PROTECTION Access to Management Functions and Key Management areas are protected with passwords MAC Encryption SuPPonT Message Authentication Code MAC data encryption protocol Provides increased protection for message traffic to and from the ATM Triple DES compliant PCI compuiant PIN Pap EPP Entry Device Support Secure EPP device encrypts the customer PIN during a transaction Triple DES and PCI compliant Murrr LANGUAGE Support Enables the customer to select a preferred language such as French or Spanish for customer screens and receipts B Tritan INTRODUCTION TRANSACTION AND ACCOUNT TYPE CONFIGURATION Enables selection of transactions transfers balance inquiries or accounts savings or credit card that will be presented to the customer Does not affect availability of checking account withdrawal CASSETTE AND Day CLOSE Reports Provide summary information about the number and type of transactions being performed by the ATM ELECTRONIC JOURNAL Stores the details of each transaction in solid state memory Journal data can be retrieved printed saved to an external storage device or transferred to a remote Triton Connect computer AD Screens Ad screen is a promotional or advertising graphic that is displayed on the LCD screen during idle periods Ad screens are downloaded to the terminal by either using an external sto
41. ARTY SOFTWARE AND DERIVATIVES IS PROVIDED IS TRITON MAKES NO REPRE SENTATIONS WITH RESPECT TO AND DOES NOT WARRANT THE PERFORMANCE OR RESULTS YOU OR YOUR CUSTOMERS MAY OBTAIN BY USING THE TRITON SPECIFICALLY DISCLAIMS ANY ANDALL WARRANTIES EXPRESS IMPLIED OR STATUTORY INCLUDING WITHOUT LIMITA TION WARRANTIES OF QUALITY PERFORMANCE NONINFRINGEMENT AND MERCHANTABIL ITY OR FITNESS FOR ANY PARTICULAR PURPOSE TRITON MAKES NO REPRESENTATIONS OR WARRANTIES AND ASSUMES NO OBLIGATIONS TO YOU OR YOUR CUSTOMERS WITH RESPECT TO ANY TRANSACTION OR SERVICES ACCESSED AND OR UTILIZED IN CONSUMER INITIATED TRANSACTIONS MADE FROM THIS ATM IN NO EVENT WILL TRITON ITS AFFILIATES DIRECTORS OFFICERS EMPLOYEES AGENTS OR SUPPLI ERS BELIABLE TO YOU UNDER ANY THEORY OF TORT CONTRACT STRICT LIABILITY OR OTHER LEGALOR EQUITABLE THEORY FOR ANY PUNITIVE CONSEQUENTIAL INCIDENTAL SPECIAL OR SIMILAR DAMAGES INCLUDING ANY LOSS PROFITS OR LOSTSAVINGS EVEN IFATRITON AGENT OR REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FORANY CLAIM BY ANY THIRD PARTY YOUR SOLE REMEDY AGAINST TRITON FOR DEFECTIVE PERFORMANCE OF THE SOFTWARE WILL BE LIMITED EXCLUSIVELY TO REPAIR OR REPLACEMENT OF THE AND OR THE ATM SOFTWARE AT TRITON S SOLE DISCRETION Any warranty pertaining to the ATM its mechanical components exclusive of the ATM software shall be governed and controlled by any warranty given to you by Triton
42. Complete the test receipt printer function to determine which if any of the cassettes not responding If a cassette is not responding it may be necessary to inject a new identity into the cassette by completing the inject new cassette ID command 2 A defective cassette may also cause this problem 333 Reject vault full This error code is produced when the single reject event counter exceeds 50 reject events or the bundle reject event counter exceeds 250 notes This error code will cause an out of service condition 1 Remove all documents from the reject vault To clear the error code the reject vault must be removed and inserted with the power on This will reset the reject event counters 339 Error in throat This error code is reported by the dispensing mechanism when document is jammed in the throat sensor during a live dispenses or when a reset is performed 1 Make sure all cables between the note transport and the other units are undamaged and securely seated at their termination point 2 Check the operation of all sensors in the note transport module Inspect the diverter area to make sure that it is not blocked and that it moves freely Make sure that the access panels before and after the diverter are closed and secured in place Remove any documents from the tote transport 3 Restart the cash dispenser Reset the error code Perform a live transaction If the cash dispenser operates normally put i
43. D displays Note The 5 7 145 mm display will be phased out at a date to be determined PCI compliant EPP to comply with international encryption standards and Triple DES compliant The VISAG approved Encrypting PIN Pad VEPP has been replaced with either a T5 PCI compliant EPP T7 PCI compliant EPP order specific Note The T7 will be available in Jul 08 The major differences between these two keypads 1 RemoteKey Transfer RKT The T5 plastic and metal cased body has the capability upgradeable the T7 does not Key Management Passwords Requirements for entering changing User passwords in the Key Management function are different for the T5 PCI EPP The process is detailed in SUPPLEMENT C in the X Scale X2 Configuration Manual included on the CD NOTE The T7 Key Management procedures for entering changing passwords key entry etc remain the same as documented in the KEY MANAGEMENT section of the Configuration Manual User now has access to replace the battery either T5 or T7 CAUTION Follow the instructions provided in SUPPLEMENT A of this manual for replacing the battery for the T5 or T7 PCI EPP The optional METAL T5 EPP Metal casing has a built in heater a feature more applicable for through the wall units RT2000 FT5000 B Tritan RL2000 User MANUAL Easy to install small footprint design makes placement easier and configure terminal
44. If error persists replace the SPED module 614 ERR SPED TAMPER STATUS BACKJnspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 37 615 ERR SPED TAMPER STATUS GRID Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 616 ERR SPED TAMPER STATUS VOLTAGE Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 617 ERR SPED SERIAL NUMBER CHANGE Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 618 SPED serial number change Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists
45. TERPRETATION AND OTHER PAROLE EVIDENCE This writing is intended by the parties as final expression of their agreement and is intended also as a complete and exclusive statement of the terms of their agreement No course of prior dealing between the parties and no usage of the trade shall be relevant to supplement or explain any term used in these terms and conditions Acceptance or acquiescence in a course of performance rendered under these terms and conditions shall not be relevant to determine the meaning of these terms and conditions even though the accepting or acquiescing party has knowledge of the performance and opportunity for objection When ever a term defined by the Uniform Commercial Code as adopted in Mississippi is used in these terms and conditions the definition contained in the code is to control MODIFICATIONS These terms and conditions can be modified or rescinded only by writing signed by both the parties or their duly authorized agents WAIVER INEFFECTIVE No claim or right arising out of or relating to a breach of these terms and conditions can be discharged in whole or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation is supported by consideration and is in writing signed by the aggrieved party Waiver by either Manufacturer or Distributor of a breach by the other of any provision of these terms and conditions shall not be deemed a waiver of future compliance therewith and such pr
46. TION The security cabinet can be secured using either a mechanical or electronic combination lock This appendix covers how to change the combination of either lock Procedures specific to the electronic lock such as changing the battery are also covered The first section covers the Mechanical combination lock OPERATING THE MECHANICAL LOCK UNLOCKING THE Lock There are two marks on the dial ring see drawing opposite page The index at the top is used for opening the lock The index 30 degrees to the left is used only when changing the combination The dial should always be turned slowly and evenly A revolution is counted each time the selected number is aligned with the opening index Do not turn the dial back to compensate for over dialing a number If when dialing the combination any number is turned beyond index the entire sequence must be repeated Locks are shipped on a factory setting of 50 Using the Opening Index to unlock turn the dial to the left counterclockwise four 4 turns stopping on 50 Then turn the dial to the right until the dial stops The combination lock bolt will retract and the safe door may be opened Unlocking 3 number combinations For Example 50 25 50 1 Turn the dial to the Left at least four 4 complete turns to clear the combination lock to accept the combination 2 Using the Opening Index turn the dial to the Left stopping when 50 is aligned with th
47. a call to the Triton Connect Host Computer as requested modem may be defective 165 Electronic journal not present 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 Ifit is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 166 Bad dispense 1 Open the Security Cabinet and inspect the cash dispenser for broken parts Replace the dispenser if it is broken Check for and clear any foreign matter the note path 2 Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON 3 Replace the dispenser if the error persists 167 Reported low cash to Triton Connect This is an indication that the cash in the cassette has gone below the threshold level set in the terminal configuration This is a warning message that will not put the cash dispenser out of service 168 S
48. ader Parity error Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 550 Card Reader Card not removed Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 551 Card Reader Card removed to slow Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 552 Card Reader Device received invalid request Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 553 Card Reader device offline Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 33 554 Card Reader device reset Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cle
49. and check for proper operation After each keypress the lock will beep After the final digit has been entered the lock will beep twice and the open period will begin 2 Whena valid combination has been entered the operator will have approximately 4 seconds to open the lock 3 open the lock turn the dial clockwise 4 After the lock is opened the cabinet door may be opened Lockour FEATURE The lock includes a Wrong Try Penalty lockout feature that prevents entry from unauthorized person nel This feature performs as follows e Entry of four 4 consecutive invalid combinations starts a 5 minute delay period LED flashes red at ten 10 second intervals e At the end of the delay period two 2 more consecutive invalid combinations will restart addi tional 5 minute delay CHANGING THE COMBINATION To change the combination ofthe lock simply follow these directions 1 Enter six 6 zeros 0 2 Enterthe current combination initially set at 1 2 3 4 5 6 3 Enterthe new six 6 digit combination twice Ifa mistake is made wait thirty 30 seconds and repeat the first 3 steps 4 lock combination several times before closing the door The combination is now changed Valid Code Entry Double signal after valid six 6 digit code is entered Invalid Code Entry Triple signal and old code is still valid s Tritan RL2000 User MANUAL BATTERY Low WARNING Repeat
50. and vacuum cleaner 2 Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error Purge the dispenser with the purge command 3 Complete several test dispenses to verify correct operation If the problem persists replace the dispensing mechanism 136 Modem initialization failed 1 Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON 2 If the problem persists remove the main board and replace the modem 3 If replacing the modem does not correct the problem replace the main board 138 Printer failed while printing to the receipt printer 1 Verify that there is paper in the printer Replenish paper as needed Refer to Section 5 of the RL5000 Service Manual or the RL5000 Quick Reference Guide for instructions 2 Release the printer locking screw Open the printer support bracket and verify that there are no jams in the printer or the paper path Verify the blue lever on the left side of the printer in the print position 3 Inspect the cable supplying DC power from the power supply to the printer Make sure it is connected to CN1 on the printer control board Verify that all DC voltages applied to the printer control board are correct If the voltages are not within tolerance the cable or power supply may be defective 4 Inspect the printer data cable for damage Make sure it is seated at the main bo
51. aner to clean the exit sensor 4 Clear the error Test the dispenser by completing several test dispenses 5 If the error clears put the cash dispenser in service 6 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 119 Diverter in dispense position on 1 Inspect for jammed currency at the Diverter Remove jammed start of dispense or learn currency 2 Check the operation of the diverter solenoid 3 Verify that all access panels are closed and secured Clear the error Test the dispenser by completing several test dispenses 4 Ifthe error clears put the cash dispenser in service 5 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 121 Note cassette not present 122 Unexpected note at exit 1 Purge the dispenser using the purge command from diagnostic menu 2 Test the dispenser by completing several test dispenses If the error clears put the cash dispenser in service 3 If these actions have no effect on dispenser operation replace the dispenser mechanism and or the note cassette Note Dispenser Status Click Counts should be run and available before contacting Tech Support 123 Hardware Error 1 Purge the dispenser using the purge command from diagnostic menu 2
52. aning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 555 Card Reader System timeout Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 556 System timeout An operating system timeout has occurred Check operation of the power supply Restart ATM Clear the error If error persists it may be necessary to reload the operating system software or replace the ATM main board assembly 557 System device reset An operating system timeout has occurred Check operation of the power supply Restart ATM Clear the error If error persists it may be necessary to reload the operating system software or replace the ATM main board assembly 558 System sync error An operating system timeout has occurred Check operation of the power supply Restart ATM Clear the error If error persists it may be necessary to reload the operating system software or replace the ATM main board assembly 559 System error An operating system timeout has occurred Check operation of the power supply Restart ATM Clear the error If error persists it may be necessary to reload the operating system software or replace the ATM main board assembly 560 Unknown device error An operating system timeout has occur
53. approval Transaction command being sent This is a notification not an error 108 No response Request was sent but no response received after the specified time 60 seconds See 100 109 No ENQ Negotiation with host was complete but no ENQ was received Dial up protocol only 110 Invalid response Request was sent but invalid data was received while waiting for the beginning of a response STX 112 Invalid LRC The LRC received in response was not valid Possible Cause There is an error with the Terminal ID or Comm Header 1 Verify the Terminal ID and Comm Header with the processor 2 Bring up the section for entering the Terminal ID and Comm Header hit clear then re enter the Terminal ID and Comm Header 113 Response format response was received the LRC was validated but an error in the error response format was found Possible Cause processor is send data not correct for the modem 1 Verify the terminal type with the processor 2 Verify the terminal configuration with the processor
54. ard and at the printer control board at CN6 5 Inspect the cables connected to CN2 CN3 CN4 and CN5 Make sure they are seated at the printer control board and not damaged 6 If the voltages are correct and the cables are undamaged and correctly connected causes of this error may be a defective cable a defective printer printer control board or the main board 10 139 commands Printer controller not responding to 1 Verify that there is paper in the printer Replenish paper as needed Refer to the appropriate Service Manual or Quick Reference Guide for instructions 2 On all models other then 96XX Release the printer locking screw Open the printer support bracket and verify that there are no jams in the printer or the paper path Verify the blue lever on the left side of the printer in the print position 3 Inspect the cable supplying DC power from the power supply to the printer Make sure it is connected to CN1 on the printer control board Verify that all DC voltages applied to the printer control board are correct If the voltages are not within tolerance the cable or power supply may be defective 4 Inspect the printer data cable for damage Make sure it is seated at the main board and at the printer control board at CN6 5 Inspect the cables connected to CN2 CN3 CN4 and CN5 Make sure they are seated at the printer control board and not damaged 6 If the voltages are correct and the cables are undamaged and
55. attery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 503 SPED invalid command Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 504 SPED invalid return ID Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 505 SPED device busy Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 506 SPED invalid request Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 30 507 SPED sequence error Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if er
56. attery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 514 SPED device bit stuck Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 515 516 SPED device attention stuck SPED device no attention Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 517 SPED device timeout Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 518 SPED command sequence error Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if er
57. bills will be entered in the ENTER CASSETTE QUANTITY option Place the currency into the cassette Allow at least one inch of clearance between the packer plate when it is fully retracted and the currency This will allow the packer plate to compress the currency Release the packer plate and lower the reject tray and the lid The cassette can now be removed from the loading tray by sliding it away from the probes Verify that the cassette is primed Be certain the GREEN indicator is showing in the window below the key Install the cassette into the dispenser by placing the cassette guides on the dispensers rails and firmly pushing the cassette in until it locks in place Close and lock the security container 24 CASSETTE CLOSE CASH REPLENISHMENT 1 Unlock and open the security cabinet door 2 To remove the note tray grasp the tray handle and slide the tray out of the mechanism Place note tray on a flat level surface 3 Remove any rejected notes The reject compartment is located nearest the handle side of the tray Removing note tray from the dispensing Removing rejected notes mechanism Note You may wish to record the number of notes removed from the reject compartment for use when balancing the note tray against the cassette day close records LOADING THE NoTE TRAY 1 Move the pusher plate to the rear of the tray toward handle Ensure the pusher plate is fully back Maintain
58. ble assembly 5 If the cables are undamaged the main board or electronic journal may be defective 156 Cassette out of service This occurs when the last cassette has been taken out of service Cassettes are taken out of service because of feed failures or excessive rejects 1 Inspect cassettes Fill if needed If they are not empty see corrective action for Error Code 33 2 If excessive rejects are suspected see corrective action for Error Code 48 3 Place cassettes in service 157 Erase command to electronic journal failed 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 19 158 Format command to electronic journal failed 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated secur
59. bly or the docking board 589 ERR PRESENTER MOTOR STALLED Inspect the gears assembly on the presenter for possible damage Replace the presenter if gear damage is apparent Open printer and inspect the presenter paper path for jammed paper Remove any jammed paper or other debris 590 ERR PRESENTER EXIT JAM Open printer and inspect the presenter paper path for jammed paper Remove any jammed paper or other debris Restart the cash dispenser If the error persist replace the presenter module 591 ERR PRESENTER PAPER NOT DETECTED Open the printer and verify that the paper is not jamming in the printer between the printer output and the input to the cutter Clear all debris from the printer path Restart the ATM If the paper continues to jam it may be necessary to replace the cutter or printer If replacing the printer of cutter does not clear the error replace the presenter module 592 ERR SPED DEVICE REPORTED FAILED Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 593 ERR SPED IN USE Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists r
60. body for repair in the field i 5 Tritan RL2000 User MANUAL AUTHORIZED INSTALLATION AND SERVICE PROVIDERS Triton utilizes several nationwide and regional authorized third party maintenance providers Triton recom mends all ATMs be installed and serviced by service technicians certified by Triton This includes autho rized third party service technicians and technicians who have been factory trained by Triton to service ATM equipment Installation or repairs attempted by unauthorized service technicians may void the warranty or warranty claims denied on the product Please contact Triton s Technical Services department at 800 259 6672 for a list of our third party service providers and or to obtain information on the requirements and procedures for becoming a certified Triton service technician TRITON S TECHNICAL SERVICES DEPARTMENT The primary purpose of the Technical Services department is to provide assistance to customers in the operation trouble shooting and repair of equipment manufactured by Triton A toll free phone number 1 800 259 6672 is provided for convenience The Technical Services department operates to serve our customers The staff is trained to follow our policies and procedures to ensure fair and uniform treatment ofall our customers AUTOMATED Voice MAIL SYSTEM Our goal is to have a live person answer 100 of all incoming calls during regular support hours On occasion how
61. by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error Purge the dispenser using PURGE command Complete several Test Dispenses to verify correct operation 3 If the problem persists replace the dispensing mechanism 133 5 VDC not present on carrier detect 1 Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct Seat connectors or replace the power supply as needed 2 Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable The cables may be defective 3 Other components that may cause this error are the main board or the dispensing mechanism 134 Exit blocked as reported by status check 1 Inspect the feed path and exit sensor for jammed currency and broken components The exit sensor may be dirty Clean as needed with soft brush and vacuum cleaner 2 Reset the cash dispenser by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error Purge the dispenser with the purge command Verify correct operation with a live transaction 3 If the problem persists replace the dispensing mechanism 135 Feed sensor blocked as reported by status check 1 Inspect the feed path and Feed sensors for jammed currency and broken components The feed sensors may be dirty Clean as needed with soft brush
62. cal failure has occurred Replace the dispensing mechanism 54 Operation time out 1 Check the incoming power and dispenser mechanism for proper grounding 2 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser 3 Clear all errors and test the dispenser by completing several test dispenses If the status clears and the return code are normal place the cash dispenser in service If these actions have no effect replace the dispenser 55 RAM corruption mechanical failure has occurred Replace the dispensing mechanism 56 Link error 1 Configuration jumpers may have been changed Inspect jumper block LK5 on the dispenser main board There should be no jumpers installed 2 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser 3 If the problem persists replace the dispensing mechanism 76 Communications error with EJ 95 Multiple cassettes of the same type installed This is a multi cassette dispenser error 1 Verify that there is only one of each type of cassette installed in the dispensing mechanism 2 If two or more of the same type cassette are installed inject a new cassette ID into one of the cassettes that is different from the other cassette 100 Good operation No Action Necessary The dispenser sends this status code when a command has been successfully executed This stat
63. called screen function keys A screen function key is only active when a corresponding function or menu option is present next to that key The Function keys are designated F1 through F8 as shown in Figure 2 2 0000 0000 Figure 2 2 Function key layout The entry of numeric characters via the main keypad is straightforward simply press the desired key However in certain Management Function screens it may be necessary to enter alphabetic characters a procedure that s available with the On Screen keypad explained on next page 1 2 3 x QZ DEF CANCEL 4115 6 lt Figure 2 3 JKL MNO CLEAR Alphanumeric keypad 7 8 9 5 WXY ENTER E L CTRL S Tritan RL2000 User MANUAL To enter text characters into the dialog boxes that are displayed by the Management Functions press the F8 key to display the screen keyboard Use the keys described below to navigate and enter required data see Figure 2 4 The Arrow keys and gt the 8 key and the 0 key Down navigate the keyboard Press the ENTER key to select the highlighted key entry Press the lt gt key to switch between upper and lower case characters Press the CANCEL key to Exit the keyboard Press the CLEAR key for Backspace operation Press the 1 key to reposition the keyboard to another
64. ceived a copy of such booklet that it has read its entirety and that it understands and agrees with its contents Manufacturer s warranty shall not apply to any damage resulting from abuse negligence accident or to any loss or damage to the products while in transit Written notice and explanation of circumstances surrounding any claims that the goods have proved defective in material or workmanship shall be given promptly from the distributor to the manufacturer No claim may be made or action brought by or through a distributor after the expiration of 14 months following any alleged breach of warranty DISTRIBUTOR S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF DEFECT IS EXPRESSLY LIMITED TO THE REPLACEMENT OR CORRECTION OF SUCH DEFECTIVE PARTS BY MANUFAC TURERATITS ELECTION AND SOLE EXPENSE EXCEPT THERE BE NO OBLIGATION TO REPLACE OR REPAIR ITEMS WHICH BY THEIR NATURE ARE EXPENDABLE If Manufacturer is unable to replace or repair the defective parts Manufacturer shall refund to Distributor that portion of the purchase price allocable pays to such goods No representation or other affirmation of fact not set forth herein including but not limited to statements regarding capacity suitability for use or performance of the goods shall be or be deemed to be a warranty or representation by Manufacturer for any purpose nor give rise to any liability or obligation of Manufac turer whatever EXCEPT AS SPECIFICALLY PROVIDED IN THIS
65. communications from the security module to the dispenser is not operational 1 Inspect cable from security module to the dispenser for damage Make sure that the cable is connected at both ends 2 Inspect the dispenser Follow steps for Error Code 130 3 Restart ATM Clear the error If error persists suspect the security module cable from the security module to the dispenser the dispenser power to the dispenser 34 570 Security module dev port setup lInspect cable from main board assembly to the security module for damage Make sure that the cable is connected at both ends Restart ATM Clear the error If error persists replace the security module 571 Invalid default transaction TBD 572 573 574 SPED key from pad cmd aborted by user SPED keys from pad cmd verify failed comms error Inspect cable from docking board assembly to the SPED module for damage Make sure that the cable is connected at both ends Restart ATM Clear the error If error persists it may be necessary to replace the main board the board the SPED module or related cabling Inspect cable from docking board assembly to the SPED module for damage Make sure that the cable is connected at both ends Restart ATM Clear the error If error persists it may be necessary to replace the main board the docking board the SPED module or related cabling To be determined 575 Timeout waiting to se
66. cut off all of the paper up to and including the glue tab Remove the plastic spindle from the old paper roll and insert into the new roll of paper Use a 4 inch roll of 60 mm or 80 mm wide thermal paper printer applicable Besure the spindle is inserted so that the paper will feed from the TOP of the roll when it is installed on the paper bracket Place the new roll back on the paper bracket by sliding the small slotted end of the spindle onto the slot in the bracket as shown Note that the paper feeds from the TOP of the roll 2 S Tritan RL2000 User MANUAL 10 11 Feed the end ofthe paper into the printer take up slot The printer will activate and automatically feed the paper through the printer and slightly out the front of the control panel If the printer does not feed automatically open the printer assembly by pulling the release pin on the side Feed paper into the printer take up slot Release pin location Rotate the printer towards the front of the unit Check the blue lever to ensure it s in the correct position as shown If it is not in the position shown move the lever moves in 3 positions to the correct position Close the printer assembly and perform step 7 again Rotate printer open Blue tension lever correct position Close and lock the control panel Go to MANAGEMENT Functions gt DiAGNoOSTICS and perform REsET TEST PRINTER E TritON voo oer i
67. d verify the operational error code of the dispenser 391 Dispenser sensor failure 2 Access the management function diagnostics menus to verify the operational error code of dispenser mechanism sensors Clean sensors as needed Replace dispenser components or dispenser if the error persists 392 Error in last dispense Check operational error code of dispenser This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism 393 Error in double detect 2 394 Purge failed upon power up 395 Multiple cassette of the same type NMD dispenser allows for only one of each cassette ID to be installed Verify each cassette ID Replace cassette or Inject New Cassette ID 396 Dispenser offline found no reject bin 500 SPED Read Error Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 501 SPED invalid return record Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 502 SPED read type error Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the b
68. device error Restart operating system Clear terminal error code and retry previous request This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism 377 Dispenser device error Restart operating system Clear terminal error code and retry previous request This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism 378 Dispenser cassette low 379 Dispenser unknown error code Restart operating system Clear terminal error code and retry previous request This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism 380 Dispenser setup incomplete Check and verify that all dispenser configuration have been entered into the terminal parameters 381 Dispenser cassette invalid See error code 321 382 Dispenser cassettes disabled ALL The error indicates that all cassettes were taken out of service Cassettes are take out of service for two reasons A Feed failure or empty See Error Code 101 302 or 306B Excessive rejects See Error Code 481 Once the cause has been resolved place desired cassettes into service and reset the error 383 Dispense cassettes low ALL cassettes have reached low cash level Reload cassettes Clear terminal error code 384 Dispenser cassettes empty ALL cassettes report no notes Replenish cassettes Clear terminal error code 385 Dispenser offline no reject vault and no Verify that the dispenser mechanis
69. dispenser with the purge command Complete several live dispenses to ensure the dispenser is working correctly If the error persists replace the dispenser 46 Exit quantified This status appears when the count at the exit is greater than the number of documents requested 1 A mechanical error has occurred It may be necessary to replace the dispenser 47 Note missing at double detect This status is generated if the double detect fails to detect a document already seen by the feed sensor 1 Inspect the transport before the double detect for jammed currency Clear the jammed currency 2 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and test the dispenser by completing several TEST DISPENSES If the status clears and the return code are normal place the cash dispenser in service If these actions have no effect replace the dispenser 48 49 Reject rate exceeded Jam at exit This status is generated when there are 8 rejects during the current dispense It is usually caused by attempting to dispense currency that is unacceptable or currency that has not been properly prepared 1 Inspect the currency for excessive wear Remove any unacceptable currency from the cassette 2 Inspect the feed path for jammed currency Remove any jammed currency 3 Clear all error and purge the dispenser using the purge command 4 Test the dispenser by complet
70. e Initially a brief spoken tutorial will orientate the customer to the ATM control panel interface Once the customer begins a transaction spoken prompts will provide feedback and guide the customer through the successful accomplishment of the transaction Figure 2 7 Headphone jack location B Tritan n Du ME i LS MS gt 3 Minimech SECTION 3 lt lt CLOSE REPLENISHMENT TDM 250 RL2000 MANUAL The purpose of this section of the manual is to describe the procedures for cassette closing and replenish ment Information concerning note handling and quality issues are explained where appropriate PLEASE READ Starting approximately Apr 08 the Model RL2000 will only offer production units the following dispensing mechanisms SDD Minimech TDM 250 and NMD 50 Units previously offered all TDM family dispensing mechanisms in addition to the SDD Minimech and NMD 50 S Also there will only be one style of cabinet offered deep cabinet which can accommodate the dispens ers mentioned above Currency capacity depends upon the dispenser mechanism installed in the ATM but is also affected by note quality and thickness Typical capacities are provided in the following table cassee sm
71. e cassettes Then it will complete the test dispense function Reference your service manual for definitions of a normal return code for this test dispense 6 If the operation is normal you may put the cash dispenser in service If these check are not properly completed replace the note qualifier 326 Note feed sensor failure This error code is generated when there is a sensor error in one or more of the note feeders or when there is a document jammed in the note feeder exit sensor 1 Make sure there are no documents jammed at any of note feeder exit sensors 2 Check the calibration value for the pressure empty and exit sensors If any sensor is out of its calibration limits clean all of the sensors and attempt to do a transaction 3 If error code reoccurs replace the note feeder module 25 327 Shutter failure This error code is generated if the system fails to operate the shutter when required 1 Reset the system If the response to the reset command indicates successful execution operation and be resumed 2 If the problem persists it may be necessary to replace the external shutter assembly the shutter sensor board if present shutter cable or the CMC module 329 Notes in delivery throat An attempt to feed or dispense documents has been made when there is a note in the note transport throat 1 Remove any documents blocking the throat opening Make sure the diverter is not jammed I
72. e note stacker is not turning C Or when the bundle carriage unit cannot move 1 Inspect for and clear any jammed notes that are found in the note stacker Clean all sensors as needed 2 Reset the error If the error persists it may be necessary to replace the note stacker or the CMC module 27 351 Module needs service his error code is generated by the dispensing mechanism when the calibration value for at least one of the sensors in any of the note feeders has exceeded the upper limits of its calibration range 1 Use the diagnostic functions or NMD test software to determine if a note feeder has a faulty or dirty sensor 2 Remove each note feeder module from the dispensing mechanism and clean their associated empty pressure and exit sensors with clean compressed air 3 Install the note feeders and recheck their operation to determine if the error code has been cleared If the error code has been cleared the cash dispenser can be put back in service If the error code is repeated replace the note feeder or note feeder controller for the affected feed channel 353 No message to resend This error code may indicate a power loss firmware restart has occurred at the dispenser controller and no information could be retrieved 1 Restart the cash dispenser Reset the error Perform several test dispenses 2 If the cash dispenser operates normally while performing a test dispense put it back into service 3
73. e opening index the Fourth time 3 the dial to the Right stopping when 25 is aligned with the opening index the Third time 4 Turn the dial to the Left stopping when 50 is aligned with the opening index the Second time 5 Turn the dial slowly to the Right until the bolt retracts LOCKING THE Lock Turn the dial to the Left at least four full revolutions s Tritan ve APPENDIX C CoMBiNATION LOCKS Opening Index Changing Index Changing the Combination CHANGE THE COMBINATION To change the combination you will need access to the existing combination and a change key First open the safe door by dialing the existing combination With bolt retracted and before changing combi nation verify that the dial stopped between 90 and 100 on the Opening Index Select three new numbers DO NOT use any number between 1 and 20 for the last number For maximum security do not use numbers that end in 0 or 5 and do not use numbers in sequence e g 27 48 86 is not as good as 27 86 48 Perform the following steps next 1 Dial existing combination again using the Change Index but STOP the dial on the last number of the combination 2 With the last number set at the changing index hold the dial securely and insert the change key in keyhole in the back ofthe lock Make sure the wing is entirely inside the lock and comes to a positive stop see Figure 1 before turni
74. e vault door open If it works with the door open remove obstruction causing the diverter to contact the vault door 4 If the error clears put the cash dispenser in service 5 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 113 Timeout waiting for trailing edge at reject 1 Inspect for a jammed currency in the reject sensor 2 Verify that all access panels are closed and secured Ensure the reject bin is empty or that there is enough room for the rejects and test notes to fall into the reject bin Reset the cash dispenser Clear the error Test the dispenser by completing several test dispenses 3 If the error clears put the cash dispenser in service 4 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 114 Exit blocked during purge 1 Inspect the dispensing mechanism for jammed currency at the exit sensor Clear any jammed currency 2 Clean the exit sensor using a soft brush and a vacuum cleaner Reset the cash dispenser Clear the error 3 Test the dispenser by completing several test dispenses 4 If the error clears put the cash dispenser in service 5 If these actions have no effect on dispenser operation replace the dispenser mechanism
75. ed beeping during an opening indicates that the battery is low or dead and needs to be replaced The battery box is located on the inside of the door Note If the lock will not operate i e repeated beeping or no beeping while the door is closed and locked the battery must be energized from the two external terminals on the front of the push button panel To energize the lock connect a 9 volt alkaline battery on the external terminal points Maintain contact enter a valid combination and turn the dial clockwise to open the lock Note You must maintain battery contact at all times throughout this procedure CHANGING THE BATTERY 1 Open ATM vault door Remove the battery box cover by pulling the front portion away from the vault door 2 The connector is easily removed by unsnapping it from the two 2 terminal on the top of the battery 3 Remove the old battery Install connect a new 9 volt alkaline battery 4 Push the battery and the leads completely up into the battery compartment 5 Reinstall the cover and test the unit several times before closing the vault door s Tritan add APPENDIX D TRITON DISPENSING MECHANISM BACKGROUND PAPER RL2000 User MANUAL BACKGROUND PAPER TRITON DisrENSING MECHANISM TDM 1 The dispenser family was designed and built to provide quality performance with minimum service In 2005 Triton released two new versions of
76. ed note at double detect width sensor did not detect note A note has been detected in the double detect sensor without being detected at the width sensor first 1 Inspect the dispensing mechanism for of damaged components or broken wires 2 Remove the cassette and visually inspect for loose or disconnected connectors on both the upper and lower width sensor printed circuit boards 3 Ensure the ATM is mounted on a hard steady surface Vibrations can cause this error 4 Ifthere is no visible damage and the connectors are attached to the sensor boards the best course of action is to replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 109 Time out at Exit sensor 1 Inspect for jammed currency in the feed path and at the Exit sensor Remove any jammed currency 2 Purge the dispenser using the purge command Test the dispensing mechanism by completing several Test Dispenses 3 If the error clears put the Cash Dispenser into service Otherwise replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 110 Trailing edge time out at exit 1 Inspect for jammed Currency in the feed path and at the Exit sensor Remove any jammed currency 2 Purge the dispenser using the purge command 3 Test the dispensing mechanism by completing several test dispenses 4 Ift
77. ed to CN1 on the printer control board Verify that all DC voltages applied to the printer control board are correct If the voltages are not within tolerance the cable or power supply may be defective 4 Inspect the printer data cable for damage Make sure it is seated at the main board and at the printer control board at CN6 5 Inspect the cables connected to CN2 CN3 CN4 and CN5 Make sure they are seated at the printer control board and not damaged 6 If the voltages are correct and the cables are undamaged correctly connected causes of this error may be a defective cable a defective printer printer control board or the main board 141 Paper jam reported by the controller during status check 1 Release the printer locking screw Open the printer support bracket and verify that there are no jams in the printer or the paper path Verify the blue lever on the left side of the printer in the print position 2 Release the printer locking screw Open the printer support bracket and verify that there are no jams in the printer or the paper path Verify the blue lever on the left side of the printer in the print position 3 Inspect the cable supplying DC power from the power supply to the printer Make sure it is connected to CN1 on the printer control board Verify that all DC voltages applied to the printer control board are correct If the voltages are not within tolerance the cable or power supply may be defec
78. eeded Clear the error Restart the ATM If the error persists replace the card reader 579 SPED Enable keypad command failed Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 580 SPED Disable keypad command failed Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 581 SPED Enable key from pad module failed Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 582 SPED Disable key from pad module Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 583 SPED Enable PIN entry mode failed Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltag
79. ely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 159 Electronic journal test feature failed 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 160 Electronic journal set featured failed 1 Inspect main board to electronic journal communicat
80. eplace the SPED module 594 ERR SPED DEVICE REPORTED COMM ERROR Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 595 ERR SPED RETURNE INVALID AMOUNT OF DATA Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 596 ERR SPED INVALID SPED TYPE Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 597 ERR SPED INVALID SPED COMMS PROTOCOL Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 598 ERR SPED INVALID DEVICE CLASS Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists
81. er B Tritan RL2000 User MANUAL Tuis PAGE INTENTIONALLY LEFT BLANK S Triton SECTION 2 Basic OPERATION RL2000 User MANUAL This section describes the basic operation of the terminal The following topics are covered CONTROL PANEL Layout Describes the layout of the terminal s control panel OPERATION Describes the use of the alphanumeric keypads OPERATION Gives a general overview of the terminal display interface CUSTOMER TRANSACTIONS Summarizes the actions involved in typical customer transactions In addition the voice enabled transactions feature is described The user interface of the terminal consists of the LCD screen receipt chute card reader speaker head phone jack visually impaired and 24 keys on three keypads The Function keys are arranged in two four key groups one group on either side of the LCD display The main keypad consists of 10 alphanu meric keys two arrow keys and four large control keys all located in a 16 key group beneath the LCD screen The main keypad and control keys have an integral raised Braille symbol to conform to the requirements of the Americans with Disabilities Act Figure 2 1 Receipt chute l Card reader Figure 2 1 Control panel layout s Tritan Basic OPERATION The eight 8 keys arranged in two four key groups are
82. er considerations The transac tion may be transferred between several networks before ultimately reaching the customer s bank or credit card company The ATM network routes the transaction to the appropriate bank or other institution confirms success ful completion of the transaction and sends a confirmation message back to the processor If the request was for a cash withdrawal an Electronic Funds Transfer EFT takes place to debit the funds including any surcharge fee if applicable from the customer s bank account and credit the funds to the processor s bank account The processor forwards a confirmation message to the ATM and an authorization to dispense currency in the case of a cash withdrawal The ATM dispenses the requested currency if necessary and provides the customer with a printed receipt as a record of the transaction The processor credits the merchant s account for the amount of any cash withdrawals plus surcharge fees if collected typically by the end of the next business day S Triton amoo RL2000 User MANUAL The terminal provides voice feedback via an integrated output jack enabling sight impaired users to plug in a set of headphones and receive spoken instructions to assist them in using the ATM Figure 2 7 A raised symbol helps a user locate the headphone jack The ATM will automatically detect when a headphone has been plugged into the jack and will immediately switch into voice mod
83. erify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 604 ERR SPED REPORTED INVALID KEY Inspect cable from main board assembly to the SPED module for INDEX damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 605 ERR SPED REPORTED PARENT KEY Inspect cable from main board assembly to the SPED module NOT LOADED damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 606 ERR SPED REPORTED WRONG Inspect cable from main board assembly to the SPED module for DATA LENGTH damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 607 ERR SPED REPORTED PIN RETRY Inspect cable from main board assembly to the SPED module for SOON damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart Clear the error If error persists replace the SPED module 608 ERR SPED SELFTEST CRC FAILED Inspect cable from main board assembly to the SPED module damage Make sure that the cable is connected at both ends Verify that the DC operating vo
84. es are correct Restart ATM Clear the error If error persists replace the SPED module 584 SPED Disable PIN entry mode failed Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 35 585 SPED Enable JETCO PIN entry mode failed Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 586 SPED Enable JETCO PIN entry mode failed Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart Clear the error If error persists replace the SPED module 587 NMD 50 required Cassette in TOP hopper 588 ERR PRESENTER OFFLINE Verify that a cable from the docking board to the presenter controller board is securely connected at both ends If the cable appears undamaged and it is securely connected at the docking board and the presenter controller board replace the presenter assembly If replacing the presenter does not clear the error other possible causes of this problem may be the main board assem
85. etry the test operation and request fifty or fewer notes 319 Jam in note transport This error code is generated when a document from a note feeder fails to reach the note qualifier with in a specified time This failure may be caused by a blockage in the transport path between the note feeder and the note qualifier or if a document passes through the note qualifier unseen This error code will cause the cash dispenser to go out of service 1 Check the cassettes Make sure they are not overfilled Make sure the documents are fit condition 2 Open all access panels and remove any jammed documents from the transport path Inspect the note feeders and note qualifier for damage 3 Restart the cash dispenser Reset the error Complete several test dispenses If the test dispenses are normal and the error does not show again the cash dispenser may be returned to service If the error recurs change the note feeder for the affected channel 320 Reject cassette almost full This error code is generated when the number of reject events exceeds 37 events Error code 320 will not put the cash dispenser out of service It is not displayed directly to the operator or customer The error code will be sent to the Triton Connect host if Triton Connect feature is enabled It will also be stored as part of the transaction data in the electronic journal 1 The reject vault should be emptied as soon as possible in order to avoid an out
86. ever call loads may exceed the capacity of the staff When this occurs an automated voice mail system will answer the call indicate to the caller that all Technical Support specialists are busy assist ing others and ask the caller to leave detailed information about the nature of the call Should it become necessary to leave a voice mail message the caller should state e theirname e the organization for which they work e the serial number of the equipment they are calling about detailed description of the problem that they are experiencing and e phone number where they be reached including area code As Technical Support specialists become available they check for voice mail messages and return calls in the order in which they were received By providing the information requested in the voice mail the technician can be prepared when your call is returned Triton asks you to be patient if you must leave voice mail and assures you that your call 15 important to us and that we will respond promptly s Tritan SS APPENDIX B WARRANTY STATEMENT CALLS FOR SERVICE OR REPAIR Calls for service or repair will be accepted from authorized service technicians only End users must contact either the sales organization that placed the equipment or an authorized third party service organization to obtain service The sections that follow describe the policies and procedures that relate to the repair and replacement of mal
87. f error persists replace the card reader 538 Card Reader Reader type error Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 32 539 Card Reader Invalid track Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 540 Card Reader Invalid message Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 541 Card Reader Com error Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 542 Reader Device busy Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 543 Card Reader Sequence error Inspect card reader cabling Inspect card reader for foreign objects
88. for damage 2 Inspect the bundle carriage unit for proper alignment in the transport path 3 Inspect the bundle carriage power connection at the CMC or Note Stacker Controller 4 Reset the error code and utilize the dispenser diagnostic purge and test dispense functions to verify operation 317 Reject failure A reject command movement failed This may be a single or bundle reject failure The bundle carriage unit failed to move from the home position to the reject position back to the home position 1 Inspect the note diverter for single reject failures 2 Inspect the bundle carriage unit for bundle failures 3 Inspect the transport path for damage 4 Inspect the bundle carriage unit for proper alignment in the transport path 5 Inspect the reject cassette Consider replacing the reject vault 6 Inspect the bundle carriage power connection at the CMC or Note Stacker Controller 7 Reset the error code and utilize the dispenser diagnostic purge and test dispense functions to verify operation 8 This can be an electrical or mechanical failure including the reject vault the stacker unit the note stacker controller or the CMC 318 many notes requested This error code occurs while running the dispenser the NMD test software and when too many notes are requested during a dispense command The maximum number of notes that can be dispensed from the dispenser during a transaction is defaulted to fifty R
89. functioning equipment QUESTIONS ON OPERATION OF EQUIPMENT Technical support is available to owners of Triton equipment and to qualified service personnel When calling for help with the configuration or operation of a Triton product the caller must provide either positive identification as a service technician or the serial number ofa Triton terminal Technical support is provided during normal business hours for the life of the product When calling for help with an operational problem please have available information pertaining to the nature ofthe trouble This includes the type of equipment examples of what is or 1s not happening and the name of the processor that supports your terminal questions pertaining to the settlement of accounts transaction inquiries and fund status must be directed to the processor Triton does not have access to the information needed to answer questions relating to specific transactions INFORMATION Triton Systems of Delaware Inc 522 East Railroad Street Long Beach MS 39560 SALES 1 800 367 7191 1 228 868 1317 1 228 868 0437 Fax SERVICE 1 800 259 6672 Technical Support 1 228 575 3229 Fax Technical Support 1 228 868 0859 Fax Parts d 8 Tritan RL2000 User MANUAL Tuis PAGE INTENTIONALLY LEFT BLANK 5 Tritan APPENDIX C COMBINATION Locks RL2000 User MANUAL INTRODUC
90. g mechanism Complete several test dispenses If the error does not repeat again complete a live dispense to verify the note diverter moves the currency to the exit position 3 If the error reoccurs the most likely causes of the problem may be note transport or CMC 306 Failure to feed There are several possible reason for this error code being generated One cause is that the note feeder fails to feed notes Another cause is that there are to many single rejected notes in the transactions 1 Check the condition of the currency to ensure is fit for dispensing 2 Verify that the cassettes are operation correctly Replace Cassette as needed 3 Check the operation of the note feeder sensors Clean the note feeder sensors and needed 4 Replace the noted feeder or note feeder controller as necessary 307 Transmission Error This error code occurs when the message received by the dispenser is incorrect The reason that the error code is generated is the detection of an This error code occurs when the message received by the dispenser is incorrect The reason that the error code is generated is the detection of an incorrect LRC character or a parity error 1 Inspect all communication cables to make sure they are not damaged and are properly connect to their termination points 2 Restart the cash dispenser Reset the dispenser and try to complete a test dispense 3 If the error code is reported again replace the CMC mod
91. han open cassettes reset and close cassettes are sent to the system It is feasible that this error code could be generated even if the lifts are in the up position This will occur if the machine is switched off and on during normal daily operation This is done to indicate that the power has been off 1 Clear this error code by restarting the cash dispense or by unlocking and locking the cassettes 2 Ifthe error recurs a faulty cassette note feeder or CMC module may be cause the problem 21 304 Rejected notes This error code indicates that notes were rejected during the transaction or test dispense operation This is a warning message there is no action required 305 Diverter failure This error code indicates that the system has recognized document intended for the reject vault has reached the note transport sensor The most probable cause is either mechanical or electrical failure of the note diverter in the note transport module This error will place the cash dispenser out of service 1 Inspect the note diverter in the note transport module Verify that there are no documents jammed in the note diverter area Make sure the note diverter moves freely Check to make sure that cables connecting the note transport and the CMC module are not damaged Make sure all connectors attached to the CMC are seated in their receptacles 2 Remove and empty the reject vault Install the Reject Vault Purge the dispensin
92. haracteristic of this motor though not readily noticeable in all of them 15 the potential to produce a clicking sound not heard with the stepper motors This has led some customers to believe there might be a problem with the dispenser With the cabinet door closed this sound should not be immediately noticeable by ATM customers ooe xs APPENDIX D TDM BACKGROUND PAPER b Severe noise from any dispenser is an indication that malfunction has occurred If this happens you should examine the mechanism to determine the problem Severe noise is normally caused by a drag on the mechanism most likely from a shaft that has been pushed out of position causing the belt to skip a pulley This skipping 15 normally evident on the first two pulleys after the drive motor In most cases the problem can be resolved by snapping the shaft back into position and 1f necessary replacing the top two drive belts The part number for the belt replacement kit 15 06100 00322 Belt Replacement Kit See table below for kit breakdown TDM Belt Replacement Kit P N 06100 00322 Tools Required 20 Torx driver Phillips screwdriver Mechanism s Part Number Description Motor Type Affected Belt Upper 03114 00001 Short All All listed below Belt Drive Motor TDM 100 w o Billfish 04006 01001 DC Stepper long TDM 150 w o Billfish TDM 100 w Billfish Belt Drive Motor DC TDM 150 w Billfish
93. he cables are undamaged the main board or electronic journal may be defective 148 Write to electronic journal failed Most probable cause the electronic journal is full State by verify if this is associated with error code 151 If so work to resolve error code 151 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 149 Read from electronic journal failed 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors a
94. he error clears put the cash dispenser into service If the error persists replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support Diverter timeout Inspect for jammed currency at the diverter Remove jammed currency 2 Verify that all access panels are closed and secured Clear the error Test the dispenser by completing several test dispenses 3 If the error clears put the cash dispenser in service 4 Verify clearance at the diverter If the test dispenses pass but the error returns upon live dispenses do dispenses with the vault door open If it works with the door open remove obstruction causing the diverter to contact the vault door 5 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 112 Timeout waiting for leading edge at reject A note that was expected to be seen at reject sensor was not detected at the reject sensor 1 Inspect for jammed currency in the transport path between the width sensors and the reject sensor Remove jammed currency 2 Verify that all access panels are closed and secured Clear the error Test the dispenser by completing several test dispenses 3 Verify clearance at the diverter If the test dispenses pass but the error returns upon live dispenses do dispenses with th
95. he other hand Pull the vault out slightly Place one hand underneath to support the vault as you slide it completely out of the unit Place it on a level surface i S RL2000 User MANUAL OPENING THE REJECT VAULT The reject vault is locked when it is removed from the dispenser A color indicator window shows GREEN when the vault is opened for collection and when it is ready for use This condition is also referred to as the PRIME position of the color window The color window shows RED when the vault is inserted into the dispenser and will show RED until it has been removed from the dispenser and opened for collection Remove the vault seal if applicable Turn the small handle on the front counterclockwise and lift the lid Release the handle Collect the rejected notes Open reject vault top CLOSING THE REJECT VAULT After removing any rejected notes turn the small handle about a half turn counterclockwise and close the lid Allow the handle to return to the position of the seal bracket At this point the vault is primed and the color window should be showing GREEN If applicable apply a new vault seal and lock the small handle to the seal bracket INSTALLING THE REJECT VAULT Slide the reject vault back into its slot in the mechanism Make sure the vault is fully inserted Close and lock the security container SECTION 4 GENERAL MAINTENANCE RL2000
96. heir fully extended position This will allow the pusher plate to retract and relieve pressure from the note stack when an unlock command is sent to the dispenser extended INSTALLING NOTE CASSETTES Once the cassettes have been loaded with currency reinstall them in the mechanism Make sure each cassette is fully inserted s Tritan 28 CASSETTE CLOSE CASH REPLENISHMENT REMOVING THE REJECT VAULT There are two 2 types of Reject vaults lockable standard and open optional These procedures refer ence the standard lockable type Lockable reject vault Open non lockable reject vault IMPORTANT If you remove the reject vault with power applied the terminal will sense this and automatically reset the rejected note count to ZERO Therefore to ensure an accurate rejected note count NEVER REMOVE THE REJECT VAULT WITH POWERAPPLIED WITHOUT CHECKING FOR AND REMOVING ANY REJECTED NOTES The reject vault is locked when it is removed from the dispensing mechanism The color indicator shows a green window when the reject vault is opened for note collection inside the dispensing mechanism and when it is ready for use The color indicator shows ared window when the reject vault is inserted into the dispensing mechanism and until it is opened for rejected note retrieval 1 Toremove the reject vault grasp the vault handle with one hand while holding the mechanism in place with t
97. her purpose Staples pins or any other foreign body attached to the notes Corner folds of a size greater than 1 2 on either axis Two or more notes joined by any means 00000000 Excessively crumpled or crinkled PREPARING NOTES Use the following procedures to prepare notes before inserting them into a note cassette PREPARING NOTES Remove the band around each bundle of notes Remove foreign objects e g pins paper clips crumbs etc Remove torn or very worn notes Straighten any folded notes Figure 3 1 Removing Figure 3 2 Removing band torn worn notes NEW UNCIRCULATED NOTES Remove the band around each bundle of notes Separate the notes from each other by gt Striking the bundle hard against the edge of a table or similar object 2 Flipping through each bundle of notes in both directions at each end Usinganote counter S Tritan RL2000 User MANUAL Follow Access instructions to enter MANAGEMENT FUNCTIONS Select TERMINAL CLOSE FUNCTIONS Select CASSETTE CLOSE Select cassette s to Close A check mark identifies which cassette s are selected Press lt Enter gt settestoclose 00 Enter WARNING Cassette totals will be reset for the selected cassettes Press ENTER to continue or CANCEL to return to the previous menu _1 Cassete 1600 _2 Cassette B
98. hey pass clear the error and place the ATM in service 2 If working with a 9100 print a test receipt printer Verify the Cassette Summery It should say Cassette A B C or D Below Cassette Service on the receipt verify that the cassette listed in Cassette Summery is In Service If not place in service using the Cassette Service menu option Purge then test dispense If they pass clear the error and place the ATM in service 3 If working with a 96XX or 97XX ATM with an NMD dispenser lock the cassettes then print the test receipt printer Verify the Cassette Summery It should say Cassette A B C or D Below Cassette Service on the receipt verify that the cassette listed in Cassette Summery is In Service If not place in service using the Cassette Service menu option Purge then test dispense If they pass clear the error and place the ATM in service 4 If working with an RL FT or RT use The Cassette Parameters menu to lock the cassettes on an NMD dispenser then verify the Cassette name and status Once the cassettes are in service purge and test dispense If they pass clear the error and place the ATM in service 5 If any of the above steps fail there should be an error code displayed Reference the error accordingly 195 Receipt printer out of paper 1 Replenish the paper Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error 2 Make sure that
99. hickness D Too few double detect samples 0 Too few double detect samples 1 Too few double detect samples 2 Too few double detect samples 3 SB 9 s Tritan RL2000 User MANUAL Tuis PAGE INTENTIONALLY LEFT BLANK jT SB 10 Tritan Error Code Description Recommended Action No errors None 32 Good operation No action required The dispenser sends this status code when a command has been successfully executed This status code will appear in the electronic journal as code 32 indicating the successful completion of a transaction 33 Feed Failure This error is usually associated with an empty note cassette or currency that is in unfit condition 1 Refill the cassette as needed 2 Inspect the cassette and feed path for currency that is stuck together or jammed 3 If no jam is located remove the first note from the cassette Purge the dispenser Do several test dispense operations a If the test dispenses are completed normally and the return code are correct clear all errors and place the cash dispenser in operation b If the test dispenser fails again try testing while pushing in on the cassette If it works then the cassettes may not staying locked in the cassettes Determine what is causing the cassette to not stay locked in place 4 If the currency is in fit condition and the error persists consider replacing the
100. ications 1 Start by verify your communications settings and external TCP IP equipment 2 Verify the quality of your incoming TCP IP connection and your TCP IP configuration 3 Suspect the main board the TCP IP connection device Quad Port Board in 96XX Docking board on RL FT or RT or the TCP IP equipment 238 Power failure during dispense reset has occurred in the middle of a dispense 1 This can be confirmed by referencing the electronic journal Look for a reset entry directly after an incomplete transaction 2 If resets are suspected determine what could have caused the main board to reset Suspect the ATM power supply incoming power the dispenser software or the main board CPU 239 SPED serial number change The serial number stored in the software does not match the serial number of the VEPP 1 Either the VEPP was changed or the software was reloaded such as when you do a VEPP upgrade or if the VEPP was changed 2 Can only be cleared in Diagnostics gt Keypad gt Clear Tamper On an 8 bit machine such as 9100 or 9600 choose Diagnostics gt More gt More Keypad gt Clear Tamper 240 SPED Self Test Error The SPED has returned an error during self test 1 Reset the error If error fails to reset or the error reoccurs in a short amount of time consider replacing the SPED 241 SPED Warning Self Test error low battery See Error Code 240 242 Stuck key 20 243
101. ing a plastic fastener knob now WHITE in color Note the position of the knob when a door 1 locked the knob is Horizontal as shown in figure below 3 To unlock a door grasp that door s knob and GENTLY turn it a quarter turn to the left or right to the Vertical position shown in figure below This will allow the door to be opened so any stuck jammed notes can be retrieved 4 Carefully lift the door s to expose the feed path and remove any notes Close the door Apply gentle pressure to the door to hold it in place and GENTLY twist the fastener a quarter turn to the left or right to lock the door in place LOCKED UNLOCKED Knob shown in LOCKED and UNLOCKED Positions CAUTION The plastic fasteners ARE NOT HANDLES They may pull out if you grasp them as such Also DO NOT force the knob to lock unlock You may break or damage 5 Tritan SUPPLEMENT T5 AND T7 BATTERY REPLACEMENT PROCEDURES RL2000 User MANUAL T5 PCI EPP BATTERY REPLACEMENT CAUTION You must not remove battery from EPP without FIRST connecting a new battery This EPP will be permanently damaged if unpowered and battery is removed before connecting a new battery Tini n a rn ce TTE RTT EXISTING BATTERY DO NOT REMOVE BEFORE CONNECTING SPARE BATTERY FIRST The spare battery for the T5 PCI EPP may be purchased from Triton Systems P N
102. ing several test dispenses with the test dispense command If the error clears put the cash dispenser back in service If these actions have no effect replace the dispensing mechanism This status is generated when exit sensor is blocked 1 Inspect the feed path for jammed currency Remove any jammed currency 2 Clear all error and purge the dispenser using the purge command 3 Clean and verify the operation of the exit sensor Replace the exit sensor if necessary 4 Test the dispenser by completing several test dispenses with the test dispense command It the error clears put the cash dispenser back in service If these actions have no effect replace the dispensing mechanism 49 few notes dispensed Channel 1 50 Interference recovery Possible damage due to static discharge 1 Check the incoming power and dispenser mechanism for proper grounding 2 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser 3 Clear all errors and test the dispenser by completing several test dispenses If the status clears and the return code are normal place the cash dispenser in service If these actions have no effect replace the dispenser 51 Accountancy error mechanical failure has occurred Replace the dispensing mechanism 52 RAM error mechanical failure has occurred Replace the dispensing mechanism 53 EPROM error mechani
103. ion cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to Appendix B for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 161 Electronic journal clear feature failed 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 16 162 Electronic Journal get serial
104. is is not possible call them as soon as possible to report the damage e photographs of the damaged packaging prior to opening the boxes If this is not possible make note of key points such as whether the equipment is on a pallet if the banding is intact how the boxes are damaged etc Keep all ofthe packaging for inspection by the shipping company e If you unpack the equipment take photographs of the damaged equipment If this is not possible make note of the damages e You must file a claim with the shipper for shipping damages immediately after reporting the damages Should you specify the carrier we recommend that you explore with this chosen carrier the policies and procedures regarding shipping damage claims prior to selecting them as your preferred carrier Ifthe equipment receives structural damage and is in an un installable condition Triton will work with you to arrange for a replacement unit to be shipped as soon as possible The purchaser will be billed for the replacement unit Triton s repair technicians will repair the damaged unit after it is returned to our facilities We will credit the purchaser s account for the full purchase price of the damaged unit minus the cost of returning the unit to new condition Under no circumstances does Triton authorize anyone to complete structural damage repairs in the field Therefore we will not ship primary structural parts such as a cabinet head or main cabinet
105. is required 313 Cassette hopper map invalid This error code occurs when one cassette has no cassette ID or it has an ID that is incompatible with this cash dispenser 1 Using inject cassette ID send a new cassette ID to any cassette that is suspected until you have verified the ID of all cassettes 2 If one or more cassette can not have an ID resent that cassette is suspect 314 Dispenser offline cannot resolve dispense count 315 Reject vault not properly installed This error code is generated when the reject vault is not present not properly installed Attempting to operate the cash dispenser without the reject vault will normally cause it to go to an out of service condition 1 Make sure the reject vault is installed correctly Note a common mistake with the NMD 50 is to tuck the green handle under the reject vault This handle should just dangle 2 Inspect the reject vault present sensor visually for proper operation 3 Use the cash dispenser diagnostic functions to check the electrical operation of the sensor 4 If the sensor is properly connected and operating correctly the CMC module may be defective If the sensor is not operating normally replace the note transport module 23 316 Delivery failure This error code is generated by the system when the bundle carrier unit fails to move the note from the home position to the delivery throat 1 Inspect the transport path
106. k A2D Ch 2 Double detect voltage A A2D Ch 1 A Pick motor fuse A2D Ch 0 Billfish extension feedback Logic sensors diverter dispenser position A2D Ch 11 B not used A2D Ch 8 B Width sensor 2 voltage B A2D Ch 7 B Width sensor 1 voltage B A2D Ch 6 B Width sensor 0 voltage B A2D Ch 2 B Double detect B A2D Ch 11 C not used A2D Ch 8 not used A2D Ch 7 C not used A2D Ch 6 C not used A2D Ch 2 C not used A2D Ch 11 D not used A2D Ch 8 D not used A2D Ch 7 D not used A2D Ch 6 D not used A2D Ch 2 D not used Jam in Billfish Motor fault Main transport Bad connection Billfish door open connectors voltage Cassettes shuffled Cassette s not In Service Trailing edge timeout at Billfish entrance Billfish exit timeout Billfish excessive skew Trailing edge timeout at Billfish exit Idler rollers popped out Excessive skew on leading edge 1 Note loading issue Excessive skew on leading edge 2 Excessive skew on leading edge 3 SB 6 B Tritoan TDM Counts HARDWARE STATUS CODES Click Count 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 TDM COUNTERS Description Excessive skew on trailing edge 1 Excessive skew on trailing edge 2 Excessive skew on trailing edge 3 Note too wide 1 Note too wide 2 Note too wide 3 Note too narrow 1 Note
107. ked and In Service for normal operation Select the cassettes to place in service Enter Press ENTER to continue Cancel 1 Cassette 10 00 Cash 2 Cassene B Cash Cassette 50 00 cash 4 Cassette D Q Enter Cassette Quantity number of notes NOT value for the selected cassette s Press Enter to accept entry Repeat for each selected cassette Please enter the number of bills Enter that arc in the cassette not the Cancel A Trial Cassette Close report automatically is displayed to be printed or saved Print and retain a copy for starting point reference Press lt Enter gt to return to Close functions B Tritan CASSETTE CLOSE CASH REPLENISHMENT 1 Unlock and open the security cabinet door 2 Release the slide locking lever now located on Left slide rail and extend the dispenser mounting tray fully as shown Slide release 3 gain access to the cassette s rotate the mechanism mounting platform to the SERVICE position gt Locate the spring loaded locking pin on the underside of the tray shown below gt Pullthe pin down to release the swivel mounting platform gt Grasp Green colored handle and slowly turn the tray clockwise 180 so that the note and reject cassette s can be accessed from the front of the unit gt Release the locking pin and move the mounting platform back and forth slightly
108. l be returned to Triton at the purchaser s expense Triton shall not be responsible for misuse or abuse of a unit and any attempts to remove or deface the serial number or date code on a unit or any component thereof or any attempt to repair a unit or to repair or replace any component by anyone other than a service technician authorized by Triton shall void this warranty Limited Warranty covers normal use Triton does not warrant or cover damage e occurring during shipment of the equipment or components from or to Triton s facilities e caused by accident impact with other objects dropping falls spilled liquids or immersion in liquids caused by a disaster such as fire flood wind earthquake lightning or other acts of God caused by failure to provide a suitable installation environment for the equipment including but not limited to faulty wiring in the building in which the equipment is installed installation in a facility with uncontrolled environmental conditions failure to provide a dedicated electrical circuit on which the equipment operates and or lack of proper earth grounding for the equipment caused by the use of the equipment for purposes other than those for which it was designed resulting from improper maintenance e caused by any other abuse misuse mishandling or misapplication Under no circumstances shall Triton or its suppliers be liable for any special incidental or consequential damages based u
109. l the affected cassette using normal procedures Refilling may be delayed for several transactions if the error code is the first warning that the cassette is nearly empty However actions to fill the cassette should be taken as soon as possible 302 Empty cassette This error code is generated when a cassette is empty or when it attempts to dispense and fails to pick With Note Feeder 100 and 101 there is an empty sensor that check for notes in the cassettes with an optical sensor Note Feeder 200 does not have this sensor Either version of Note Feeder will report this error if there is a pick failure The cash dispenser will attempt to complete the transaction from other cassettes If the requested amount cannot be dispensed the customer will receive the cash that can be dispensed The transaction will be completed with the customers receipt indicating the amount of cash actually received The cash dispenser will then attempt to complete a Reversal Transaction to notify the financial institution of the error 1 This error alone will not put the cash dispenser out of service It will cause that cassette to be taken out of service The cash dispenser will only be placed out of service when all cassettes are out of service 2 Remove and refill the affected cassette using normal replenishment procedures 303 Lifts are down This error code is generated when a cassette is not open locked and any command other t
110. leting several test dispenses If the error clears put the cash dispenser in service If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 127 Jam in TDM extension 1 Inspect for a currency jam at in the extension 2 Test the dispenser by completing several test dispenses 3 If the error clears put the cash dispenser in service 4 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 128 129 Error in reply from the dispenser mechanism No response from the dispenser mechanism 1 Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct Seat connectors or replace the power supply as needed 2 Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable The cables may be defective 3 Other components that may cause this error are the main board or the dispensing mechanism 1 Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct Seat connectors or replace the power supply as needed 2 Verify that main board to electronic journal and the electronic
111. ltages are correct Restart ATM Clear the error If error persists replace the SPED module 609 ERR SPED SELFTEST Inspect cable from main board assembly to the SPED module for CRYPTOGRAPHIC ERROR damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 610 ERR SPED SELFTEST BATTERY LOW Inspect cable from main board assembly to the SPED module STATUS damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart Clear the error If error persists replace the SPED module 611 ERR SPED SELFTEST SERIAL Inspect cable from main board assembly to the SPED module for NUMBER ERROR damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 612 ERRSPED TAMPER STATUS COLD Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 613 ERR SPED TAMPER STATUS FRONT cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error
112. m has data and power cable connected hoppers Verify power is applied to the dispenser 386 Dispenser offline no hoppers The hoppers are not detected Check the computer area network connectors in the dispenser Restart operating system Clear terminal error code If error persists replace the dispenser mechanism 29 387 Dispenser offline error validating configuration Dispenser failed to identify the dispenser type installed 1 Verify all connectors to the dispenser mechanism 2 Restart operating system Clear terminal error code 3 If error persists replace the dispenser mechanism or the of an NUD dispenser 388 Dispenser offline NMD require Reject Vault and at least one cassette Verify that the Reject Vault and one cassette are present in the dispenser mechanism Clear terminal error code If error persists replace the dispenser mechanism 389 Dispenser offline Detected offline error check op state Restart the operating system Verify the error code lights on the dispenser are operating in proper sequence Use the NMD test software available to Triton Certified Service Technicians and verify the operational error code of the dispenser 390 Dispenser offline storing configuration Restart the operating system Verify the error code lights on the dispenser are operating in proper sequence Use the NMD test software avail able to Triton Certified Service Technicians an
113. minal software does not read the input from the low paper sensor When this is done the terminal will operate normally until it is completely out of paper Then it will go out of service for and error code 195 out of paper 185 186 number not configured Bill Size not configured Enter Management Functions and configure the telephone number This value is factory defaulted to 0 00 Allowable bill sizes are 5 10 20 50 and 100 Enter the Management Functions and configure the bill size 187 Maximum withdrawal not configured Enter the management functions and configure the multiple amount parameter The maximum withdrawal cannot exceed 50 time the denomination of the bill size in the cassette 188 PIN working key not configured Enter the management functions and configure download the working key 189 Terminal ID not configured Enter the management functions and configure the terminal ID number 190 PIN Master key not configured Enter the management functions and configure the PIN master key Note This error code is often caused by a SPED tamper If you suspect SPED tamper or Error code 205 see the corrective action for Error Code 205 191 Feed Failure This error is usually associated with an empty note cassette or currency that is in unfit condition 1 Refill the cassette as needed 2 Inspect the cassette and feed path for currency
114. modem correctly cause the problem Results No money is dispensed screen and receipt display system unavailable 100 Time Out Request Possible Cause has been sent time 1 Request has been sent Time out waiting for response or carrier was out waiting for dropped No characters were received Time out is typically 60 response seconds 2 Request has been sent Time out waiting for response or carrier was dropped At least one character was received ETX was never received Time out is typically 60 seconds 3 EOT was received as first character after sending a NAK due to a bad response message Result No money is dispensed screen and receipt display system unavailable 101 No Connect Possible Cause 1 Used up all redial attempt and got Busy Signal for each attempt or No Dial Tone for each attempt 2 Got connected and never received ENQ within time out period 14 Seconds Results No money is dispensed screen and receipt display system unavailable 103 No Answer Possible Cause Possible may be a processor or telephone hardware problem Results No money is dispensed screen and receipt display system unavailable 105 No EOT Possible Cause 1 EOT from processor was not received within time out period 2 Carrier was lost before receiving EOT Results No money is dispensed screen and receipt display system unavailable 107 User Cancelled The Customer has terminated the transaction prior to the
115. nal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism 362 363 Dispenser device write error Dispenser device not found Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism 364 Dispenser device offline Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism 365 Dispenser BCC error Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism 366 Dispenser cassettes disabled Access management functions and enable cassettes Make sure that the cassettes are physically removes and inserted into each bin before clearing the error 28 367 Dispenser communication error the dispenser data and power cable connections Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism 368 Dispenser cannot dispense the request Requested amount may e
116. nd command to dispenser Inspect the serial communication cables from the main board assembly to the dispenser for damage Make sure that each end of the cable is connected securely Replace the cable if it appear damaged Check the power supply for the proper DC operating voltages and that they are applied to the dispenser mechanism Possible defective components include main board assembly the docking board the serial communications cables the DC power cables the power supply and the dispenser mechanism 576 Timeout waiting to receive response from dispenser Inspect the serial communication cables from the main board assembly to the dispenser for damage Make sure that each end of the cable is connected securely Replace the cable if it appear damaged Check the power supply for the proper DC operating voltages and that they are applied to the dispenser mechanism Possible defective components include main board assembly the docking board the serial communications cables the DC power cables the power supply and the dispenser mechanism 577 578 Card reader disabled Card reader present timeout Inspect card reader cable Inspect the card reader for foreign objects Replace the cable or clean the card reader as needed Clear the error Restart the ATM If the error persists replace the card reader Inspect card reader cable Inspect the card reader for foreign objects Replace the cable or clean the card reader as n
117. ng the key Note If the change key will not go in the wheels are not lined up to be changed and you must dial the combination again on the Change Index d s Tritan RL2000 User MANUAL Figure 1 Turn change key to the Left until it stops approximately one quarter turn With the change key in this position set the new combination as follows Note Never select a number from 0 to 20 the forbidden zone as the last number of the combination Using the Change Index turn the dial to Left stopping when the first number of the new combination aligns with the Change Index the Fourth time Turn dial to the Right stopping when the second number is aligned with the Change Index the Third time Turn the dial to the Left stopping when the third number is aligned with the Change Index the Second time Holding the dial in this position turn the change key back to the Right and remove it See Figure 1 The new combination you have chosen is now set in the lock Important Before closing the vault door try the new combi nation several times using the Opening Index 5 Tritan CA APPENDIX C CoMBiNATION LOCKS THE ELECTRONIC LoCK The electronic lock combination consists of six digits Upon arrival the combination of the lock should already be preset to 1 2 3 4 5 6 ENTERING THE COMBINATION 1 Enter the preset combination
118. nsor 1 not connected Rx 6 Double detect 2 not connected gi Width sensor 2 not connected Tx 8 Width sensor 2 not connected Rx 9 Double detect 3 not connected 0 Width sensor 3 not connected Tx 11 Width sensor 3 not connected Rx 12 Diverter sensor not connected 13 Timing wheel sensor not connected 14 Exit sensor not connected 15 Reject sensor not connected 16 Extension sensor not connected 17 Extension door open 18 Extension main cable disconnected 19 12 volt supply low 20 12 volt supply high 21 24 volt supply low 22 24 volt supply high 23 Missing pick motor feedback 24 Missing solenoid feedback 25 Pick motor fuse blown 26 Transport motor fuse blown 27 E SB 2 E Tritan TDM Counts HARDWARE STATUS CODES Click Count O 00 110 tn FW COUNTERS Description Non maskable interrupt Terminal power shutdowns Stack overflow Stack underflow Trap illbus Trap illina Trap illopa Class B trap Trap prtflt Trap undopc Trap unknown trap CTS timeout Tx Ack error Tx Nak error Tx EOT error Tx response error Main board LRC error Framing error Overrun error Parity error Verify error Main board Process error NVRAM read error write error Reject rate exceeded More than 9 notes rejected during a dispense Unexpected note at thickness 0 Buffer overflow error Host reset Mechanism resets Unexpected note a
119. nspect the note transport for damage and verify that all connectors are plugged into their respective receptacles 2 Use the reject channel error code function to verify the operation of the sensors on the note transport module Clean the sensors in the note transport a needed 3 Restart the cash dispenser Reset the error code Perform the test dispense function several times two or three Complete a live transaction If the error does not show again put the cash dispenser into service 4 Ifthe error code returns and a jam is not the cause replace the note transport module 330 Communication timeout This error is reported when the transmission of each one of the characters in the command string is not completed within the time restriction imposed by the electrical interface 1 Inspect all cables for damage Verify that the both ends of each cable are securely connected to its termination points This problem may be caused by incompatibilities between terminal software and dispensing mechanism software 2 Check with Triton Systems Technical Support for known software incompatibilities 332 Cassettes may have been changed This error code is generated when a movement command is sent before read cassette ID command after the cassettes including the reject vault are removed This is error code will set an out of service condition 1 Verify that each cassette is placed in a feed channel and the cassettes are locked
120. number failed 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 163 Terminal did not answer This is a Triton Connect error 1 This error is not displayed at the cash dispenser The Triton Connect Host Computer generates the error when the terminal does not respond to a telephone call from the Triton Connect Host Computer 2 The cash dispenser may be turned OFF the modem may be defective or the telephone line may be shared with another device that connects to the line before the cash dispenser Additionally the Triton Connect feature may be disabled at the Cash Dispenser 164 Terminal did not return call Triton Connect error This error is not displayed at the Cash Dispenser The Triton Connect Host Computer generates this error when a terminal does not return
121. o money is dispensed screen and receipt display system unavailable Can be a symptom of a bad modem or a modem not properly seated 5 Connect 1200 Baud Possible Cause then lost carrier 1 Telephone line is not dedicated is being used with another connection Host devices connected to the line hung up 2 Telephone line is noisy and in general has poor quality characteristics 3 Baud rate set to high for telephone line conditions Change baud rate settings 4 Modem may be defective Results No money is dispensed screen and receipt display system unavailable 6 BGD NO DIAL TONE Possible Cause 1 Used up all redial attempts and got No Dial Tone for each attempt 2 Check local telephone line for proper operation 3 Telephone hardware problems Results No money is dispensed screen and receipt display system unavailable 7 BGD Busy Possible Cause 1 Dialed out reached a busy signal 2 If problem persist verify the phone number try calling the number with a hand set to verify work with the processor to rectify 10 BGD Logon 11 No connect Possible Cause 1 Used up all redial attempt and got Busy Signal for each attempt or No Dial Tone for each attempt 2 Got connected and never received ENQ within time out period 14 Seconds Results No money is dispensed screen and receipt display system unavailable 13 BGD DONE GOOD Possible Cause Communication was normal but response header does not match request
122. of service condition that occurs when the number of reject events reaches 50 The reject event counter can be reset by removing the reject vault from the dispenser and then putting it back into the dispenser while power is applied to the dispenser 321 Cassette data corrupted This error code is generated when there is a checksum error in data stored in the note cassette 1 Program the cassette by injecting a new cassette ID into the cassette If injecting a new cassette ID into the cassette does not correct the problem replace the cassette 24 322 Main motor failure Error code 322 is generated when the main motor fails to reach normal speed with in a specified time or if there are several pulses missing from the transport clock wheel timing wheel in one transaction This error code causes an Out of Service condition 1 Open all access panels and remove any jammed documents from the transport path Verify the documents are fit for dispensing Inspect the note qualifier for any damage broken belts broken gears disconnected or damaged cables broken timing wheel or timing wheel sensor not locked into place etc Make sure all access panels are closed 2 Restart the cash dispenser and reset the error Complete several test dispenses If cash dispenser operates normally when performing the test dispense function put the cash dispenser in service 3 If the error code repeats verify the power supply out
123. oftware download to terminal failed This is a Triton Connect error Consult 17 182 Currency cassette low Valid for SDD and GND mechanisms only With the low currency feature enabled this error condition will occur before the cassette is actually empty There should be about 1 4 inch of currency approximately 60 bills in the cassette when the error is detected To clear an Error 182 1 Reset the cash dispenser by switching the main power switch OFF for a few seconds and then switching it back ON 2 Remove the cassette from the dispensing mechanism 3 Press the reset error key 4 Refill and install the cassette in the dispensing mechanism 5 When the low currency function is disabled the dispenser will dispense every note in the cassette then go out of service for an error code 33 feed failure 183 Receipt printer paper is low 1 Install a new roll of paper if needed 2 If this does not correct the problem verify that the paper low sensor is correctly attached to the paper bracket and that the cable between the paper low paper feed assembly and the docking assembly is undamaged and securely connected at both ends 3 The paper low sensor may be dirty and require cleaning 4 Otherwise the possible causes of the problem may be a defective paper low sensor cable docking assembly or A temporary fix to this problem may be to set the low receipt paper parameter to in service so that the ter
124. or personnel The manual is divided into the following sections SECTION 1 INTRODUCTION Summarizes the basic features of the Model RL2000 series SECTION 2 Basic OPERATION Describes the basic operation of the terminal Control Panel Layout Keypads Function Main On Screen Menu Based Operation Customer Transaction Process VV VV WV Voice Enabled Transactions SECTION 3 CASSETTE CLOSE CASH REPLENISHMENT Describes the menu functions for cassette close procedures Cash replenishment steps for each dispenser and standards are covered as well SECTION 4 GENERAL MAINTENANCE Describes normal preventative and corrective maintenance proce dures appropriate for user personnel gt Replenishing Receipt Paper gt Cleaning the Enclosure Card Reader APPENDIX SOFTWARE LICENSE AGREEMENT COMPLIANCE STATEMENTS APPENDIX B WARRANTY STATEMENT APPENDIX C CoMBiNATION LOCKS APPENDIX D TDM PAPER A short background paper on the TDM mechanism SUPPLEMENT T5 AND T7 BATTERY REPLACEMENT PROCEDURES A IMPORTANT Follow instructions provided in SUPPLEMENT A of this manual for replacing thebattery for either the TS or T7 PCI EPF Failure to follow the explicit instructions for 15 will permanently damage the keypad
125. or unexpected note to clear 1 Timeout waiting for unexpected note to clear 2 Timeout waiting for unexpected note to clear 3 Unable to clear width sensor during reject 1 Cassette note jam Unable to clear width sensor during reject 2 Unable to clear width sensor during reject 3 Unexpected note at thickness 1 Cassette Unexpected note at thickness 2 Unexpected note at thickness 3 Leading edge timeout at channel interface Trailing edge timeout at channel interface lower top feed ch Excessive skew at channel interface Timeout waiting for FIFO Unexpected note in extension enable Extension Reject option Billfish motor fault Timing wheel jammed notes Operation timeout Billfish cable error Feedback error electronic loop SB 8 B Tritan TDM Counts HARDWARE STATUS Copes TERMINAL ERROR CODES Click Count 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 208 204 205 206 207 208 209 210 211 COUNTERS Description Learn error FIFO error Timeout waiting for notes to divert Unable to open process Billfish entrance volt A Billfish entrance volt B Billfish exit volt A Billfish exit volt B Skew board volt A Skew board volt B Width sensor gain Unknown Unknown Average width A Average width B Average width C Average width D Average thickness A Average thickness B Average thickness C Average t
126. ors 4 Inspect the note diverter for proper operation and damage 5 Replace the note qualifier or note transport if the problem persists 310 Cassette not properly installed This error code occurs when documents are requested from cassette that is not present or is not open This error code will place the cash dispenser in an out of service condition 1 Verify the physical presence of each cassette If present unlock and remove each cassette from its feed channel Put the cassettes back into its feed channel Lock the cassettes 2 Clear the error and perform a test dispense If the error is repeated proceed to the next paragraph If the error does not show again put the cash dispenser back into service 3 Verify that the identity of each cassette can be read through read cassette ID function Cassettes with no identity must be injected with a new cassette ID 4 If a cassette cannot be injected with a new ID verify that the cable between the top feed channel and the CMC is in good condition and connected at both ends 5 Try to inject an ID into another cassette If the inject cassette ID function works on a different cassette Then the original cassette is faulty If the inject cassette ID function fails on a different cassette the CMC is defective 311 Config record size invalid 312 No notes retracted This error code appears after the retract command is issued This is a warning code only no action
127. ort is used for downloading software only Note if the EJ is connected to the load port of the 9100 main board permanent damage may result 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 145 Error in reply from the electronic journal 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective
128. ovisions shall remain in full force and effect 8 Tritan RL2000 User MANUAL OF LIMITATIONS Any action by the Distributor or Manufacturer for breach of these terms and conditions must be com menced within one 1 year after the cause of action has accrued APPLICABLE LAW These terms and conditions shall be governed by and construed in accordance with the provisions of the Uniform Commercial Code as adopted by the State of Mississippi BANKRUPTCY In the event of any proceedings voluntary or involuntary in bankruptcy or insolvency by or against Distributor or in the event ofthe appointment with or without the Distributor s consent assignee for the benefit of creditors or of a receiver or of a liquidator then Manufacturer shall be entitled to cancel any unfilled part of these terms and conditions without any liability whatsoever Parts ONLY LIMITED MANUFACTURER S WARRANTY Triton Systems of Delaware Inc warrants the components of each RL2000 ATM excluding software and related documentation against any defect in materials and or workmanship for a period of 13 months from the shipping date If a component fails due to defects in materials and or workmanship within the warranty period Triton will furnish a new or refurbished component at its discretion Triton shall not be responsible for labor or other costs associated with installing the components and the failed component shal
129. parameters by software O Supports communication types TCP IP standard dial up 56K baud Triton USB modem included VSAT satellite Radio Pad and wireless Note For wireless option please contact your account representative for more information O Multi function dip style card reader supports magnetic stripe cards or smart cards that conform to the EMV standard motorized card reader also available Graphics capable 80 mm 60 mm gravity fed thermal printer designed for quiet operation Prints receipts coupons and management reports O Mechanical or electronic combination lock Kaba Mas Cencon optional Supports remote setup configuration and monitoring via Triton Connect ATM monitoring software Dispenses U S and international currency types NMD 50 capable of dispensing other paper based media such as coupons or tickets High capacity electronic journal stores transaction details for later printout and analysis Satisfies Americans with Disabilities Act ADA specifications for height and access audio transactions for the visually impaired Complies with UK accessibility guidelines DDA and California access compliance Title 24 O Supports LED backlit signage option Mid or High topper attachment O Bayou Bronze control panel and fascia color MANAGEMENT FUNCTIONS Enable extensive control and customization of the ATM s operatin 5 parameters See X ScALE X2 CONFIGURATION M
130. pon breach of warranty breach of contract negligence strict liability or any other legal theory Such damages include but are not limited to loss of profits loss of revenue loss of data loss of use ofthe equipment or any associated equipment cost of capital cost of substitute or replacement equipment facilities or services downtime purchaser s time the claims ofthird parties including customers and injury to property s Tritan Es APPENDIX B WARRANTY STATEMENT DISCLAIMER OF WARRANTIES The warranty stated above is the only warranty applicable to this product All other warranties expressed or implied including all implied warranties of merchantability or fitness for a particular purpose or quality of service are hereby disclaimed No oral or written information or advice given by Triton its agents or employees shall create a warranty or in any way increase the scope of this warranty SHIPPING DAMAGE equipment is shipped Free On Board FOB Triton s facilities The organization or individual who has purchased the equipment assumes responsibility for the equipment once it leaves Triton s facilities Should your equipment be damaged in the process of shipment or delivery to your place of destination we recommend the following course of action e f possible call the shipping company before the driver leaves your delivery site Make note of the damage on the receipt of delivery paperwork If th
131. pt printer or download the journal to the Triton Connect host On 32 bit machines RL s FT s RT s the electronic journal can store as many as 32 768 records it is recommended that you do not print the journal Instead save the journal to an external USB storage device or download to Triton Connect Once records have been viewed or saved they need to be marked as audited Audited records can then be archived to an external device or deleted Note Records can be archived to the internal flash Doing this will not clear any available memory and will not aid in clearing Error Code 151 Below are steps to take to clear Error code 151 on 32 bit machines 1 View Unaudited Records Once they are displayed on the screen print or save them to an external device When done chose marked as audited 2 Download to Triton Connect Ensure they are marked as audited 3 Choose Clear Journal Once you have completed one of the above steps the records have been marked as audited but they are still taking up memory space They now need to be deleted or archived to an external USB Storage device 4 Select Archive Delete Journal 5 Choose archive to external USB storage device or delete Choosing Internal Flash will not aid in clearing Error Code 151 Warning If delete is chosen the records will be permanently deleted Note Turning on auto archive will eliminate the need to archive the records in the future The recommended setting for Auto Archive is None
132. put voltages are within expected values Replace the power supply if necessary 4 If the power supply if operating normally replace the note qualifier to correct the problem 323 Dispenser offline Dispense count check error 324 Reserved for warning status 325 Note qualifier faulty Error code 325 is generated when the double detect sensors in the note qualifier can not be calibrated or when the gain value cannot be adjusted when learning a new documents 1 Verify that the cable that connects the double detect module to the CMC module is undamaged and connected at both ends 2 Make sure the access panel on the bottom of the note qualifier is closed and locked in position 3 Carefully remove the double detect module from the note qualifier Use clean compressed air to remove any dust or dirt from the sensor lenses Carefully install the double detect module into the note qualifier Make sure all connections between the double detect module and the CMC are seated properly 4 If at any time during the following checks the faulty note qualifier error code recurs It will be necessary to replace the note qualifier 5 Restart the cash dispenser Reset the error the error code If it clears initiate the learn note thickness operation Perform a test dispense If cash dispenser operates normally it will pick from seven to fifteen notes from each cassette to calibrate the double detect to the document in each of th
133. r intellectual property right Manufacturer will at its option and at its expense either procure for the Distributor the right to continue using the goods replace or modify the same so they become non infringing or grant the Distributor a credit for such goods as depreciated and accept their return The depreciation shall be an equal amount per year over the lifetime of the goods as established by Manufacturer Manufacturer shall not have any liability to the Distributor under any provision of this clause if any infringement or claim thereof is based upon 1 the use of the goods in combination with other goods or devices which are not made by Manufacturer ii the use of the goods in practicing any process iii the furnishing to the Distributor of any information date service or applications assistance or iv the use of the goods with modifications made by the Distributor The Distributor shall hold Manufacturer harmless against any expense judgment or loss for infringement of any patent or other intellectual property right which results from Manufacturer s compliance with the Distributor s designs specifications or instruc tions No costs or expenses shall be incurred for the account of Manufacturer without the written consent of Manufacturer THE FOREGOING STATES THE ENTIRE LIABILITY OF MANUFACTURER WITH RESPECT TO INFRINGEMENT OF PATENTS OR OTHER INTELLECTUAL PROPERTY RIGHT BY THE GOODS ORANY PART THEREOF OR BY THEIR OPERATION IN
134. rage device jumpdrive or a remote Triton Connect computer Text only non graphic ad screens can also be displayed PRINTER GRAPHICS This feature allows informational or promotional graphics to be printed on customer receipts Graphics can be loaded from an external storage device or Triton Connect MzssaGEs Informational and promotional messages that are displayed to the customer on screen printed on receipts Coupons Coupons can be printed by the receipt printer or dispensed NMD 50 Prizes be awarded to customers based on random and or withdrawal amount based transactions Coupon text can be entered locally or downloaded along with coupon graphics using Triton Connect M software Status MONITORING can periodically transfer status information to the host processor In addition Triton Connect M remote monitoring software can be used to view the journal monitor operation and alarm conditions update operating parameters and reset the terminal UL 291 Business Hours AND LEVEL 1 SAFE SERVICE Business hours cabinet means currency should be removed from the dispenser and stored in a safe location when the business is closed to the public FRONT ACCESS CABINET Allows access to the dispensing mechanism and currency cassette from the control panel side of the unit Weight of the RL2000 Approximate Business aeu bci Deep cabinet 500 mechanism high topp
135. re contacting Tech Support 104 Unable to clear width sensor Remove the cassette and inspect for jammed currency in the width sensor and at the output of the cassette The width sensor may be dirty Clean the width sensor with compressed air Purge the dispenser using the purge command Test the dispensing mechanism by completing several test dispenses If the error does not occur again put the cash dispenser in service If the error persists in may be necessary to replace either the cassette or dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 105 Insufficient notes to learn from There may be an insufficient number of notes in the cassette to complete the requested learn note thickness command Put more currency in the cassette and repeat the learn note thickness command Note Dispenser Status Click Counts should be run and available before contacting Tech Support 106 FIFO error The dispensing mechanism may have corrupt software Reset the cash dispenser Purge the dispenser using the purge command the dispensing mechanism by completing several test dispenses If the error clears put the cash dispenser into service If the error persists replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 107 Time out waiting for FIFO 108 Unexpect
136. re seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 13 150 Status command to journal failed 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 151 Electronic journal full The electronic journal on 8 bit machines 9600 9700 and 9100 can store as many as 2400 records The journal on these machines should be printed on a regular basis i e when completing a cassette close function to keep it from filling up If the journal becomes full the only way it can be cleared and have a copy of it records is to print to the recei
137. red Check operation of the power supply Restart ATM Clear the error If error persists it may be necessary to reload the operating system software or replace the ATM main board assembly 561 Software error 562 SPED error Inspect cable from Main Board assembly to the SPED module for damage Make sure that cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 563 Low Memory 564 Unable to access external memory device 565 Cabinet door open Close the control panel door Reset error code If error persists verify the operation of cabinet door switch Replace as needed 566 Vault door open Close vault door Reset error code If error persists check the operation of the vault door switch Replace as needed 567 Security module not found See Error Code 568 568 Security module com failed This error indicates that the communications from the security module to the main board is not operational 1 Inspect cable from security module to the docking board for damage Make sure that the cable is connected at both ends 2 Restart ATM Clear the error If error persists suspect the security module cable from the security module to the docking board the docking board and the main board 569 Security module attached dev com failed This error indicates that the
138. replace the SPED module 619 NMD 100 shutter failed after reset Inspect cable from Dispenser CMC assembly to the Shutter Assembly for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If the Error persists consider replacing the cable between the Dispenser CMC Board and The Shutter Assembly the Shutter Assembly PCB the Shutter Assembly or the Dispenser CMC Assembly 620 NMD 100 shutter OK after reset be determined 38 Modem Communication Status Codes Status Code Description Time out Possible Cause 1 Request has been sent Time out waiting for response or carrier was dropped No characters were received Time out is typically 60 seconds 2 Request has been sent Time out waiting for response or carrier was dropped At least one character was received ETX was never received Time out is typically 60 seconds 3 EOT was received as first character after sending a NAK due to a bad response message Result No money is dispensed screen and receipt display system unavailable 3 BCD NO ANSWER Possible Cause Possible may be a processor or telephone hardware problem Results No money is dispensed screen and receipt display system unavailable 4 ERROR IN MODEM Possible Cause DATA Unexpected data received from processor in response to message Results N
139. ror persists 508 SPED LRC error Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 509 SPED no data Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 510 SPED invalid message ID Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 511 SPED Data overflow Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 512 SPED device idle Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 513 SPED device offline Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the b
140. ror persists 519 SPED invalid command data Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 520 device reset Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 521 SPED clear key Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 31 522 EJ error Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems 523 EJ data size error Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems 524 525 526 EJ bad command EJ invalid ID EJ device busy Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale sys
141. s PAGE INTENTIONALLY LEFT BLANK s Tritan 36 APPENDIX SOFTWARE LICENSE AGREEMENT RL2000 User MANUAL AUTOMATED TELLER MACHINE SOFTWARE END USER AGREEMENT IMPORTANT PLEASE READ CAREFULLY BY INSTALLING OR OTHERWISE USING THE AIM YOU AS THE OWNER OR LESSEE OF THE ATM AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS INCLUDING WITHOUT LIMITATION THE WARRANTY DISCLAIMERS LIMITATIONS OF LIABILITY AND TERMINATION PROVISION WHICH APPLY TO YOUR USE OF THE ATM SOFTWARE CONTAINED IN THIS ATM AND IS HEREBY LICENSED BY TRITON SYSTEMS OF DELAWARE INC Triton TO YOU PURSUANT TO THIS AGREEMENT IF YOU DO NOTAGREETO OR ARE NOT WILLING TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT DO NOT INSTALL OR OTHERWISE USE THIS ATM AND PROMPTLY CON TACT YOUR VENDOR INSTALLING OR OTHERWISE USING THE ATM INDICATES THAT YOU AC CEPT THESE TERMS This ATM is manufactured by and utilizes proprietary software owned by Triton Systems of Delaware Inc and or its suppliers All right title and interest in and to all component software installed or embedded in the ATM Software including all associated intellectual property rights are and will remain the property of Triton and or its suppliers LICENSE Triton grants you a limited nonexclusive license to use the ATM Software but only in connec tion with the operation of this ATM subject to the terms and res
142. sion in this manual even if advised of the possibility of such damages In the interest of continued product development Triton Systems of Delaware Inc reserves the right to make improvements in its documentation and the products it describes at any time without notice or obligation TRADEMARK ACKNOWLEDGEMENTS Microsoft Windows is a registered trademark of Microsoft Corporation in the United States and or other countries Triton Connect is a trademark of Triton Systems of Delaware Inc VISA is a registered trademark of VISA of the United States and other countries RL2000 MANUAL CONTENTS eue esepssseeasoes D WHAT MANUAL 2 FEATURE HIGHTAIGHTS CHANGES eere 3 4 STANDARD FEATURES INTRODUCTION CONTROL PANEL LAYOUT BUNCGTION KEYPAD Seis MAN do D ON SCREEN KEYPAD OPERATION ERI EUR ERE 10 MENU BASED sese eta assist esa seda tensa sese eaten asse seite assess sea snas ssa 11 CUSTOMER TRANSACTIONS ERE TRE EH 12 VOCE EN
143. t back in service 4 If the error code persists replace the note transport module 26 343 Sensor error or sensor covered With an NMD this error is produced when a sensor in note transport module is not working correctly during an internal self test preceding the movement commands 1 Inspect all cables for damage Make sure that all cables are securely fastened to their termination points 2 Open the access panels on the note transport and remove any documents that may be in the transport path Access the error code command to determine if any sensors in the reject channel are dirty of defective Clean the dirty sensor or replace the note transport as needed 3 Restart the cash dispenser Reset the error Perform a live transaction If the cash dispenser operates normally put it in service 4 If the problem persists replace the note transport module With a TDM dispenser this error is produced when a Width Sensor can not be calibrated 1 Run a dispenser status report Click Counts and reference the Width Sensor X Voltage Y Note X sensor 0 1 or 2 in Y s feed channel Y the feed channel feed channel 1 feed channel 2 feed channel 3 and D feed channel 4 Cross reference the click counter section in your service manual to determine what click counts correspond to each feed channel and what sensor 2 A clean calibrated sensor will read just below 5 000vdc A sensor that is hard to calibrate
144. t exit during a dispense Width sensors detected note thinner than double detect Width sensors detected note thicker than double detect Width sensors disapproved note double detect SB 3 Tritan RL2000 MANUAL Click Count 32 33 35 COUNTERS Description Width sensors thickness reading Undefined Pick motor timeout Cassette Pick motor overcurrent Cassette Thickness sensor unstable Cassette Skew timeout Cassette Thickness sensor timeout Cassette Number of resets Terminal power up Exit sensor timeout Exit sensor trailing edge timeout Diverter timeout Reject sensor leading edge timeout Reject sensor trailing edge timeout Exit blocked during purge Diverter timeout on purge Width sensor blocked on start of dispense or learn Exit sensor blocked on start of dispense or learn Diverter in dispense position on start of dispense or learn Reject cassette not present Note cassette not present Unexpected note at exit sensor Unexpected note at width sensor Diverter moved to exit position during reject or purge Dispenser fault Initial status check failed Diverter moved to reject position during dispense Dispenser fault Unexpected note at reject sensor Excessive skew on leading edge Cassette Excessive skew on trailing edge Cassette Note too wide Cassette
145. tems or the PC assembly or hard drive on the xp or 9800 systems Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems 527 EJ invalid request Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems 528 EJ sequence error Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems 529 EJ device offline Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems 530 EJ EXT error Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems 531 EJ SOH error Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on
146. that is stuck together or jammed 3 If no jam is located remove the first note from the cassette Purge the dispenser Do several test dispense operations a If the test dispenses are completed normally and the return code are correct clear all errors and place the cash dispenser in operation b If the test dispenser fails again try testing while pushing in on the cassette If it works then the cassettes may not staying locked in the cassettes Determine what is causing the cassette to not stay locked in place 4 If the currency is in fit condition and the error persists consider replacing the cassette or the dispenser 18 192 Communication error 1 Enter management functions and verify that all terminal parameters have been entered correctly 2 Verify that the telephone line is operational 3 Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error 4 Ifthe error persist possible causes may be the modem or main board assembly 194 An Attempt to Dispense is made the Cassettes are not Locked This is more of a status code then an error code A dispense command was sent to the dispenser when no cassettes are locked or they are not in service 1 If working with an 8100 print a test receipt printer Verify that the A cassette is in service If not place in service using the Cassette Service menu option Purge then test dispense If t
147. the key next to CUSTOMER TRANSACTIONS 2 Enter the terminal system management area by pressing the key next to MANAGEMENT FUNCTIONS Note You will have to enter an appropriate password to view the Management Functions menu If you do not select a menu choice within 30 seconds the terminal will automatically default to the Customer Welcome screen a benefit of this feature is that in the event of a power interruption the terminal will automatically begin accepting customer transactions shortly after power is restored B Iritan En MANAGEMENT FUNCTIONS CUSTOMER TRANSACTIONS Figure 2 5 Top menu screen 2 S Triton amoo RL2000 User MANUAL A customer begins a transaction by selecting from the Customer screen options They insert their ATM card into the card reader of the terminal The card must be inserted so that the magnetic stripe can be scanned by the card reader s sensor If the customer inserts the card incorrectly a warning message will be displayed accompanied by several beeps to get their attention If there is a problem reading a card make sure the customer is inserting the card correctly Most problems are the result of inserting the card incorrectly Once the card has been read in successfully a surcharge message if applicable may be displayed the surcharge message may be displayed at the end of the customer s transaction selection The customer must then enter their secret Personal
148. tive 4 Inspect the printer data cable for damage Make sure it is seated at the main board and at the printer control board at CN6 5 Inspect the cables connected to CN2 CN3 CN4 and CN5 Make sure they are seated at the printer control board and not damaged 11 6 If the voltages are correct and the cables are undamaged and correctly connected causes of this error may be a defective cable a defective printer printer control board or the main board 142 Dispenser returns bad command error 1 Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct Seat connectors or replace the power supply as needed 2 Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable The cables may be defective 3 Other components that may cause this error are the main board or the dispensing mechanism 144 No reply from the electronic journal 1 Inspect main board to electronic journal EJ communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal a When troubleshooting the 8100 9100 RL and RT be aware that the electronic journal is built into the main board of the dispenser b On all 8100 9100 machines ensure the EJ data cable is connected to the lower RJ 45 data port on the 9100 main board The upper RJ 45 p
149. transport before the start of a transaction or if the exit sensor is blocked 1 Verify that the diverter moves freely and is not binding If the diverter has excessive binding or appears damaged replace the dispenser 2 Inspect the exit area to ensure nothing is blocking the exit sensor Clean and verify the operation of the exit sensor Replace the exit sensor if defective Otherwise replace the dispenser 3 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and test the dispenser with a live transaction It the status clears place the cash dispenser in service Otherwise replace the dispenser 37 Too long at exit This status is reported if the exit sensor is covered for a longer that allowed time for the current notes 1 Inspect the note transport and delivery throat make sure all belts are on track and there are no documents jammed in the transport or exit areas Place all belts on their respective rollers and gears Clear the jammed documents 2 Make sure that the exit sensor is clean and operation correctly 3 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and test the dispenser with a live transaction It the status clears place the cash dispenser in service Otherwise replace the dispenser Note if this occurs on a Mini Mech only during a multi note dispense the exit sensors
150. trictions set forth in this License Agreement You are not permitted to use the ATM Software in any manner not expressly authorized by this License You acknowledge and agree that ownership of the ATM Software and all subsequent copies thereof regardless of the form or media are held by Triton or its suppliers The software is licensed for use on this specific Triton ATM product and may not be used on any other product Otherwise the supporting documentation if any may be copied only as essential for backup or archive purposes in support of your use of the ATM You must reproduce and include all copyright notices and any other proprietary rights notices appearing on any copies that you make ASSIGNMENT NO REVERSE ENGINEERING You may transfer the ATM Software to another party but only in connection with a transfer of all your right title and interest in and to this ATM and if such party accepts the terms and conditions of this License Agreement If you transfer ATM you must at the same time transfer the supporting documentation if any to the same party or destroy any such materials not transferred Modification reverse engineering reverse compiling or disassembly of the ATM and or the Software 15 expressly prohibited s Tritan APPENDIX SOFTWARE LICENSE AGREEMENT DISCLAIMER OF WARRANTIES AND LIMITATION OF DAMAGES TO THE EXTENT PERMITTED BY LAW THIS ATM SOFTWARE INCLUDING ALLINCORPORATED THIRD P
151. tte 4 Place the cassette onto the loading tray provided with the back of the cassette facing the probes on the tray The shutter is unlocked as the cassette is pushed into the probes WA RNING If RED is indicated in the window on the side of the currency cassette NEVER attempt to IA insert the cassette into the dispenser or the loading tray 2 Loading tray Cassette on loading tray 8 Tritan RL2000 USER MANUAL 5 Lift the cassette lid to expose the reject tray Remove any rejected notes Lift the reject tray to gain access to the currency compartment Note You may wish to record the number of notes removed from the reject tray for use when balancing the note tray against the cassette day close records 6 10 11 12 Pull the packer plate to the rear of the cassette away from the shutter until it locks to the white packer plate latch It will be necessary to push down on the packer plate latch to lock the packer plate in place The packer plate will be held in this position until the lid is closed or the latch is released by pushing it down Be careful not to release the packer plate onto your fingers Cassette opened Count the number of bills that remain in the cassette if any Next count the number of bills that are being added into the cassette Add the number of bills being placed into the cassette to the number that remained The Total number of these
152. ule Otherwise put the cash dispenser into service 308 Illegal command or command sequence This error occurs when the logical sequence of the commands sent to the dispenser is not the one expected by the system Examples of this are two move commands sent one after another or a deliver command that is sent without a previous move command 1 Inspect all communication cables to make sure they are not damaged Make sure all cables are properly connected 2 Reset the dispenser and try to send the command that caused the error code 3 If the error code is reported again replace the CMC module 22 309 Jam in Note Qualifier This error code is generated when the note transport sensor does not detect a note that was detected by the note qualifier This may be due to jammed documents in the transport path between the note qualifier and the note diverter This error code will place the cash dispenser out of service 1 Inspect the documents in each cassette to insure they are in fit condition Make sure that note qualifier and the note transport modules are mechanically aligned Play close attention to the gears where the Note Qualifier and Note Transport meet 2 Open all access panels and inspect for jammed documents in note path between the note qualifier and note transport Remove the jammed documents as needed 3 Inspect the note qualifier and note transport for broken components belts gears cables or sens
153. us code will appear in the electronic journal as code 32 or 100 indicating the successful completion of a transaction 101 2 second timeout waiting for pick Feed failure This error is usually associated with unfit currency or an empty cassette 1 Refill the cassette as needed 2 Inspect the feed path for currency that is stuck together or jammed If no jams are found remove the note closest the pick rollers in the cassette 3 Inspect the detent clips the clips that hold the cassette in place Cracked or broken clips should be replaced 4 Install the cassette Purge the dispensing mechanism with the PURGE command from the DIAGNOSTICS function Test the TDM 100 by completing several Test Dispenses If the error clears put the cash dispenser in service 5 If the currency is in fit condition and the error condition persists consider replacing the note cassette or the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 102 Timeout at Exit Sensor 1 Inspect for jammed currency in the feed path and at the Exit sensor Remove any jammed currency 2 Purge the dispenser using the purge command Test the dispensing mechanism by completing several Test Dispenses 3 If the error clears put the Cash Dispenser into service Otherwise replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available befo
154. w the pusher plate to be latched in position using the key lock 2 Count the number of bills that remain in the cassette if any Next count the number of bills that are being added into the cassette 3 Add the number of bills being placed into the cassette to the number that remained The number of these bills will be entered in the ENTER CASSETTE QUANTITY option Place the currency into the cassette between the pusher plate and front of cassette 4 On cassettes that do not use pusher plate locking mechanism release the pusher plate against the notes If the cassette uses pusher plate locking turn the key to release the catch allowing the pusher plate to compress the notes S Tritan RL2000 User MANUAL 5 Close and lock the cassette Remove the key Slide the cassette back into its compartment in the dispensing mechanism Make sure the cassette is fully inserted You will feel the cassette latch securely into the snap catches REMOVING THE REJECT CASSETTE The reject cassette is located just above the currency cassette s in the dispensing mechanism Follow these steps to remove the reject tray l Slide the reject cassette out of its compartment in the dispensing mechanism Place the tray on a flat surface Unlock the tray using the supplied key Flip the top back to gain access to the reject compartment f x Remove any notes in the reject compartment Close
155. xceed the dispensers one time limit Enter a smaller value If error persists it may be necessary to replace the dispenser mechanism 369 Dispenser device reset Check data and power connections to the dispenser device Clear terminal code This problem may be resolved by replacing the board or by replacing the dispenser mechanism 370 Dispenser EOT error Check data and power connections to the dispenser device Clear terminal code This problem may be resolved by replacing the board or by replacing the dispenser mechanism 371 Dispenser com error header trailer Check data and power connections to the dispenser device Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism 372 Dispenser item value error Clear terminal error code and retry previous request This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism 373 Dispenser machine not opened Access the management functions menu and lock all cassettes Verify that all Cassettes used are in service 374 Dispenser rejected check Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism 375 Dispenser invalid request Clear terminal error code and retry previous request This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism 376 Dispenser multiple

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