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1. FlexClock Multi Purpose Time Device Z Series Setup Guide SETUP To set up your new FlexClock there are only two cables to connect One is for the power and the other is an Ethernet cable that connects to your network Connect the cables to the bottom of the clock Your FlexClock Z Series may have a third port USB or serial You do not need to connect anything to this Once connected the clock can be used immediately if the clock has already been added to your account You may wish to hang your new FlexClock on a wall Your FlexClock includes basic mounting hardware To mount the Z23 use the hardware included to hang the clock directly on the screws To mount the Z24 first mount the included backplate to the wall and then attach the clock to the plate Network Setup Your FlexClock automatically sets itself up on your network as long as your network supports this capability Most small business networks do If your network requires a manual or static configuration your company s IT department should be able to tell you whether you need to set up a Static IP address Usually you do not need to do this If you do you can reach a hidden Network Configuration menu To access this menu press or MENU depending on your model and enter the following password 2663 For firewall administrators only FlexClock will make outgoing connections on TCP ports 8288 and 8289 By default most firewalls allow this sort of
2. Your clock automatically adjusts for Daylight Saving Time DST as instructed by the server The adjustment takes place immediately when the clock reaches the designated time i e 2 00 AM Daylight Saving adjustments occur on a Sunday From Sunday through Tuesday the clock will show a DST checkmark icon next to the time to remind employees that the DST correction has taken place The timekeeping website automatically performs adjustments to ensure everything is correct There should rarely if ever be a need to adjust time cards even if employees worked overnight during the time change If you live in an area that does not observe Daylight Saving Time such as Arizona then the automatic adjustment is disabled by your payroll provider from the web Site CLOCKING IN amp OUT Clocking in and out is simple Press 1 to clock in Press 2 to clock out After you press 1 or 2 enter your PIN number and then place your finger on the sensor If the PIN number entered has never been enrolled with a fingerprint then no fingerprint check is required This is intended as a convenience to new hires Once a PIN number is enrolled with a fingerprint the fingerprint will be required in order to use the clock in the future Additional prompts such as department job or tip prompts may appear These are configured from the timekeeping web site The 4 and 5 keys can also be used to clock in and out if enabled from the web si
3. and Vx570 Basic model with Ethernet Dialup and a printer The Vx570 can be wall mounted while the Vx510 is meant for tabletop use only FlexClock Vx510G Offers a cellular connection instead of Ethernet Requires AC power or vehicle power FlexClock Vx610 Offers a cellular connection instead of Ethernet and is completely portable with a built in rechargeable battery Optional external fingerprint accessory available for all FlexClock Vx Series models ADDITIONAL OUESTIONS If you have any additional guestions regarding the installation or use of your FlexClock please contact your service provider Problem Sensor contact surface The fingerprint lens in the Z series clock needs to be clean to function properly A toothbrush and light soap can be used The Z Series fingerprint sensor uses a type of adhesive gel to enhance the quality of fingerprint image This gel can be damaged by chemicals or heavy greases or can be scratched by hard objects such as keys Take care not to scratch or damage the gel while cleaning Periodically the gel surface will need to be replaced Its life expectancy ranges from 6 months to 3 years the actual lifetime depending greatly on the number of employees using the clock every day The gel surface is permanently adhered to a plastic triangular wedge shaped lens that can be thrown away and replaced Contact your payroll provider to obtain a replacement lens kit The gel tends to attract a small amo
4. lts We strongly recommend that immediately before enrollment each person completely wash and then completely dry his or her hands It is always important to have good image quality but even more so for the enrollment process Poor image quality at enrollment will cause poor matching A supervisor should ensure that the employees touch the sensor the proper way The finger should be touched firmly enough to the sensor so that the skin is flattened and easily read The center point of the finger should be in the center of the sensor The following things should be avoided during enrollment Avoid moving the finger Avoid using an injured finger Avoid using a wet finger The finger should be towel dried if wet Avoid using a dry or dirty finger Setting a Manager Password From the enrollment menu the master manager password can be set The master manager password always has access to the fingerprint menu and never needs fingerprint verification The default is 1234 You should change it immediately and keep the password secure Your payroll company can generate a one time unlock code to reset this password if it is ever lost The master manager password always has full access to the enrollment menu It is not possible to reduce the master manager password to only limited access The manager password is set per clock Manager passwords do not automatically copy from clock to clock Setting Manager Fingerprint
5. nload the entire fingerprint database from the server This is done by selecting option 5 from the menu You can choose whether the clock should download prints from other clocks assuming you have more than one or whether it should download only prints enrolled on the same clock When you select the redownload option nobody can use the clock until the redownload has complete It normally only takes a couple minutes About the Fingerprint System A fingerprint template maps key points on a finger just like these numbers map places in California It s impossible to recreate a map of California just from these numbers but given the map of all 50 states an intelligent computer program can uniquely detect these numbered dots as matching only California The fingerprint reader works exactly the Same way to recognize and associate the print with an employee The system does not store or record any fingerprint images The only thing stored is a numerical series of key points taken from the finger These are called minutiae Fingerprint minutiae are landmarks encoded as a series of numbers that can be used to verify whether a fingerprint is the same The original fingerprint image cannot be recreated from minutiae 00000003030 00003300000 30030030000 00300002000 30002000200 00300200030 02003030300
6. of buddy punching Enrolling Prints To enroll a print press 1 from the Enrollment Menu First you ll be asked to enter the PIN number for the employee This is the same number used to identify the employee on the timekeeping web site Then the employee will be asked to touch the fingerprint sensor a total of four times three to capture the enrollment and once more for verification TROUBLESHOOTING Troubleshooting Network Connection You can always force the time clock to attempt to contact its server at any time by pressing the 9 key The time clock s ability to transmit depends on your Internet connection If you are having trouble transmitting ensure your Internet connection is up You can unplug the clock s power at any time and plug it back in to force it to acquire a new IP address using DHCP Dynamic Host Control Protocol Troubleshooting Fingerprint Recognition Problem Finger enrolled but isn t recognized red light Is employee using the same finger as enrolled Different fingers won t work s the placement correct Center peak of fingerprint needs to be touching center of sensor Is finger injured dirty or wet Is fingerprint sensor clean and not damaged Has enrollment been deleted Deletions can occur on other clocks and pass from clock to clock if you have more than one Has the same number been enrolled by somebody else This also can happen on another clock Is
7. outgoing connection without any additional setup FlexClock only makes outgoing connections so it does not need any setup for inbound connections Initial Setup All of the clock settings are retrieved from the timekeeping server This includes settings like the time and date time zone Daylight Saving Time settings etc Once the clock is connected to the network you can press the 9 key to force it to communicate If you receive the message UNKNOWN SERIAL it means your clock has not been set up online Note that it can take up to 10 minutes after the clock has been added to the site for it to actually become active Once your clock is set up it will periodically transmit automatically There is no need to force it to transmit with the 9 key although you can do this at any time OTHER MODELS IN THE FLEXCLOCK LINEUP The FlexClock Z Series Provides Ethernet connectivity and available biometrics at an unbeatable value FlexClock Z18 is a simple and affordable time clock using a proximity card reader FlexClock Z23 and Z24 are simple and affordable time clocks with a built in fingerprint reader They function the same differing only in style and appearance The FlexClock Vx Series Based on quality banking equipment from VeriFone All Vx Series clocks include a magstripe card reader receipt printer and fully support analog dialup landline as an alternate communication method Options include FlexClock Vx510
8. s From the enrollment menu you can also set up to four 4 manager fingerprints This lets you give employees access to the manager menu The employees fingerprints must already be enrolled Further they can only enter the fingerprint menu with their fingerprint NOT with their PIN number You can create two kinds of managers A limited manager can only enroll new employees A full manager has access to all options in the enrollment menu including creating and deleting other managers Manager privileges are set per clock Although fingerprint templates automatically copy from clock to clock the manager settings do not copy Test Mode On the enrollment menu option 7 Tests allows you to test the automatic identification capability of the fingerprint reader without punching anybody in or out In test mode the clock will attempt to identify the finger on the sensor and show the corresponding PIN number The test mode can be used to train employees on the best way to touch the sensor It is normal for a finger to not identify correctly on the first try or two especially if it is dirty dry or not centered properly on the sensor But if a finger cannot be identified repeatedly you should re enroll it The score is an indication of how well the finger matched the original template You should try for a score of 100 whenever possible Redownloading Fingerprints At any time you can force the clock to redow
9. te This allows an alternate set of prompts to be shown to certain employees This feature is commonly used at restaurants For example non tipped employees may use these keys to bypass a prompt that asks enter total tips Contact your service provider for more information FINGERPRINTS Fingerprint Enrollment Fingerprint enrollment is simple and only needs to be done once per employee If you own more than one FlexClock Z Series the fingerprint enrollments will automatically be copied to all of your other clocks The timekeeping server stores a backup copy of the fingerprint template files and they will automatically be restored if you ever replace or clear the memory of your clock Your FlexClock Z Series can automatically exchange prints with the FlexClock L Series Your FlexClock Z Series cannot automatically exchange prints with the FlexClock Vx Series or the TimeClock 330 380 PrintReader If you own both types employees must be enrolled on each type seperately Accessing the Enrollment Menu The enrollment menu can be accessed by pressing 3 from the main date time screen The default password for the manager menu is 1234 and can be changed through the menu We strongly recommend that you change this password immediately to avoid any unauthorized changes to the setup For example if employees can delete their own fingerprint enrollments then they can bypass the fingerprint check entirely re introducing the risk
10. the finger possibly not enrolled Use the Finger Test mode option 7 as an easy way to find out Try deleting and re enrolling the finger Problem System allows punches without finger verification A common technical support complaint is that the clock seems to be accepting punches without requiring any fingerprint verification at all This is normal if an employee PIN number is entered that has never had a fingerprint enrolled This is intentional so that new hires can immediately begin using the clock with minimal inconvenience Once a fingerprint has been associated with that PIN however the clock will always require fingerprint verification in order to accept that PIN in the future It is true that employees can simply make up non existent PIN numbers and clock them in and out without any verification But this provides them no benefit Since they cannot be matched to any employee s time card the web site shows them as unprocessed punches where they can be viewed by a supervisor and then either posted to a time card manually if considered valid or simply deleted About fingerprints All fingerprints are unique Even identical twins have unique fingerprints All ten fingers on every person are uniquely distinct from each other If a person enrolls their index finger that same finger must be used when clocking in and out Fingerprints come in three basic types a whorl an arch and a loop When reading a finger the
11. unt of dust or latent fingerprint residue that may be difficult to wipe off There is no need for concern in our experience these don t cause any problems unless they are grossly excessive Consider the L Series clock If your environment includes many dry or damaged fingers you may want to consider the FlexClock L series clock The FlexClock L Series is similar to the Z Series except it includes a sophisticated premium fingerprint reader from Lumidigm This premium multispectral sensor is designed to tolerate wet dirty dry and damaged fingerprints and works by integrating multiple pictures It can see capillaries under the skin and deduce fingerprints even on wet dirty injured elderly or rubbed down fingers This same sensor is used in government checkpoints and at the entrance to Disney theme parks The L Series clock is a premium product at a higher price point Enrollments taken on the L Series clock are 100 compatible with your Z Series clock If you have access to both you may want to do all the enrollments on the L Series clock Due to the image quality being higher the system will be able to capture more valuable minutiae points to make a higher quality template file Your Z Series clock can take full advantage of a higher quality template and match fingers with greater confidence even in poorer conditions Contact your payroll provider for more information on the FlexClock L Series Daylight Saving Time
12. very first thing your fingerprint reader will do is classify the print into one of these three categories Most people have a combination of two or even all three types As a trivial exercise you may be able to classify each of your own fingers into these three categories just by looking at them S EZ Se t VAE rod TAN Set a S r 2 ca ae R A YAY f ALN PEELE os h D DE PAA IC r O Pa ZLE TKS j a v l NN Vy WAS iG j bh A bak a ea Semy D et LST Tr p A P Pee O P nt SONS Az SS Raek or ora 4709 PDA e gt DOT me ees LIAL a vy ano ee RRR SN Leo De Using this criterion as well as several others through the process of elimination the reader can quickly determine which prints cannot match until it narrows it down to a single best match For this process to work properly it is vital that the central part of the finger containing this vital feature be placed in the middle of the sensor Without proper training employees may place their fingers too high or too low making accurate distinction difficult or impossible For optimum results train users to find this important part of their fingerprint so they will know how to correctly position their finger on the sensor If multiple fingers need to be enrolled for the same person an additional code can be associated with that employee up to 3 unique ID s on the timekeeping website A different finge Getting Good Resu

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