"user manual"
Contents
1. 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC FREI TR TT ame INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E IC BKSGSG TE L 65 6539 1 066 FAX 65 65381370 ICBC Singapore Branch Mobile Banking User Manual 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC FREI TR TT ame INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E IC BKSGSG TE L 65 6539 1 066 FAX 65 65381370 Version 1 0 Cash Management Hub 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC FREI RT ame INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E IC BKSGSG TE L 65 6539 1 066 FAX 65 65381370 Contents ICBC Singapore Branch ine Peer pene Pope e e C Hp Ei Ee edicere 1 OV EL VICW dM M n 5 Ty Terms amp Definitons odit Er EH Rp POTERE RO HER eii YS 5 2 Scope of Application amp Target Customers esessessseseeeeneeenen eee 5 3 SoftWare Installati n c 6 4 Losin Home Page ni deren ere e N a EE E is 7 5 Account Management secen erae ote E E Ue E A E S 10 6 Transfer and Remitt nce eicit tree ERES Re IR AEEA ORTERNA 11 Te Piked DEPOSI ee epe Er PER EIER A ERE Pee a NE MERE ete e ERE RARE EAE 12 8 Boreign Exchange Business sacs eee t t RR PO EHE E RERO EE xe cveetes 13 9 Service and NIS INI 14 IO ICBC Credit Cards eee denter tetto eere ar eee C2. CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E ICBKSGSG TE L 65 6539 1 066 FAX 65 65381370 Welcome page Dear Customer Les Welcome to ICBC mobile banking Logout gt 2 amp A C Management Fund Transfer Fixed Deposit Security tips Last Logon ON 19 09 2014 17 12 45 The Verification Information Reserved By You In ICBC Is Your security authentication method Token g3 i3 fe e Online FX Service amp Credit Card Settings D ICBC Messenger ICBC SMS code 5 Account Management The account management function on the main menu offers the My Account Account Enquiry and Loss Reporting services Customers can inquire about add or delete the list of registered accounts set the alias of the account number card number inquire about transaction details of the account inquire about total assets and inquire about checks and online shopping details 10 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC HALKI ame INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E IC BKSGSG TE L 65 6539 1 066 FAX 65 65381370 Home A C Management My Account Account Enquiry Loss Report 6 Transfer and Remittance The transfer and remittance function on the main menu offers the Fund Transfer Enquiry Detail and My Payee services Customers can conduct the transfer to the registered account the transfer to other accounts pre exchange sett
3. RANCH SW l FT CO D E IC BKSGSG TE L 65 6539 1 066 FAX 65 65381370 must meet the following requirements 1 The iPhone of the customer must be a customized genuine phone 2 The version of the iOS system of the iPhone should be version 3 2 and higher At present the iPhone Mobile Banking of the Bank is free of charge and the customer can apply for the dynamic code card and the electronic password token free of charge as well 8 Do I have to pay for downloading and installing the iPhone mobile banking client of the Bank The Bank offers the iPhone mobile banking client free of charge through Apple s App Store and customers can download install and upgrade the client free of charge Customers need to pay the internet traffic fee 9 Is it safe to use the iPhone mobile banking The iPhone mobile banking client of the Bank is safe and reliable and the Bank offers the electronic password token or dynamic code card as the authentication medium At the same time the Bank sets differential transaction limits for different authentication medium to assure the fund security of customers 10 What s the ICBC electronic password token The ICBC electronic password token is a new security authentication product the Bank has launched It permits customers to obtain the dynamic password through time plus challenge When using the token customers will need to first enter a challenge and the dynamic password token will calculate the dynami
4. ank 2 The version of the Android operating system of the customer should be 2 1 version or higher At present Android phones made by HTC Samsung Sony Ericsson and other manufacturers all support the Android mobile banking of the Bank We suggest the screen should be 3 5 inches at least and 4 3 inches at the best with the resolution of 480 800 2 How to download and install the Android mobile banking program 18 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC FREI RT ame INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E IC BKSGSG TE L 65 6539 1 066 FAX 65 65381370 Customers can download the client program from Google s Android Market and then install the program The name of the program is ICBC Mobile Banking After the installation finishes the main menu will automatically generate the icon of the ICBC Mobile Banking When downloading the program from Google s Android Market customers can enter Industrial and Commercial Bank of China Industrial and Commercial Bank of China Limited ICBC ICBC Mobile Bank and other keywords to search the ICBC Mobile Banking application and click Install to install the program As an open platform Google s Android Market possibly has illegal mobile banking software To protect customer security we suggest customers download the program from the internet portal or mobile phone portal of the Bank If a customer does need to download the
5. c password and combine it with the transaction element as the challenge to prevent transaction data from modification At the same time the token can combine the dynamic password with the time factor to improve the randomness of the password Below is the sketch map of the token subject to the physical appearance 20 6 RAFFLES QUAY 23 01 SINGAPORE 048580 ICBC FREI RT ame SWIFT CODE ICBKSGSG TEL 65 65391066 INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH FAX 65 65381370 46 5mm 3 3mm 4 N ET 4 5 e im 7 8 9 mire zy a es 21
6. der the internal management parameters is off the exchange rate inquiry function will display the refresh button and otherwise the exchange rate will be automatically refreshed Financial information product amp service function Customers can use this function to inquire about the latest financial information products services and other information of the branch Customers can click Contact Us to inquire about the contact information of the Bank in corresponding region Customers can click the Set Regional Language button to set the region to log in the mobile banking 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC FREI T 89 SR TT ame INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E IC BKSGSG TE L 65 6539 1 066 FAX 65 65381370 Return Mobile life Return Contact us Retun Set regional language Confirm S 8 T OIL p Region Singapore 357ID3 amp Branch Inquire Deposit Rate Exchange Rate ICBC 6 tA El I 5 SR F a nth as Inquiry Inquiry Language English SHAT IRRA Mobile Banking Hotline 65 63695588 D User with successful Login a Welcome Page with your customer name and reserved verification information will display it is to make sure that you are in a secure and correct transaction By click Enter it will redirect to the main page shown below 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC FREI RT ame INDUSTRIAL AND COMMERCIAL BANK OF
7. ken device might need re calibration if you encountered dynamic password time out error during submitting transaction Currently this Mobile Banking service is free of charge and charges may apply in the future 14 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC HALKI ame INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E IC BKSGSG TE L 65 6539 1 066 FAX 65 65381370 Home Service amp Settings Change Password Personal Information Check Customer Discount Detail Transaction Authority Calibrate Token Pay Annual Fee 10 ICBC Credit Cards This menu is able to link all your ICBC local credit cards by Click My Credit Card This function is not available for ICBC Singapore Branch currently Home Credit Card MyCreditCard 15 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC FREI RT ame INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E IC BKSGSG TE L 65 6539 1 066 FAX 65 65381370 11 ICBC Messenger The ICBC Messenger menu on the main menu has several menus including ICBC Messenger My ICBC Messenger and Set Receiving Method Customers can inquire subscribe modify and terminate the ICBC Messenger or change the receiving method based on their needs Home ICBC Messenger ICBC Messenger My ICBC Messenger Set Receive Mode 12 ICBC SMS code This menu allows user to register and activate their Singapore
8. latform and a client the Bank has tailor made for iPhone users The product is compatible with iPhone and its application software in interface flow and operation suits the operating habits of iPhone users and delivers an excellent customer experience Android mobile phone An Android mobile phone is a mobile phone powered by the Android operating system At present the major manufacturers include HTC Samsung Sony Ericsson and others 2 Scope of Application amp Target Customers Personal customers shall hold the Unionpay Dual Currency Debit Card issued by the Bank Customers are unnecessary to register the overseas mobile banking separately but directly register the mobile banking when registering the overseas internet banking 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC FR S T 8 R T osos INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E ICBKSGSG TEL 65 6539 1 066 FAX 65 65381370 3 Software Installation Currently ICBC Singapore Mobile banking is available on App Store for Iphone Play Store for Andriod users lt 19 zs A iZ gt ICBC Mobile Banking Q ICBC Mobile ICBC Mobile Banking Banking REY cmrisRGcBOSRAS Industrial and Commer gt Downloads 12 Finance Similar t P A ICBC Mobile Banking provides Ic comprehensive range of financial and ER securities services with user friendl ICBC HAI y interface you are ab
9. le to manage your FNRI rp ii T 8 8 7 meen READ MORE Region x FART BIRR ICBC Mobile Banking M Language ii amp X E 9o Q me DIES HHT RHM HAIMRE ICBC TAREINEG KE ree tree This Application will have periodically update to improve the features and security Please check and update to the latest version 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC FREI TR TT ame INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E IC BKSGSG TE L 65 6539 1 066 FAX 65 65381370 4 Login Home Page ICBC PHI BRT ameos FHRS EIRE Mobile Banking Card account number User name Please enter card number account number user r Co Please enter the password Remember my Card No or User Name D oW Mobile life Contact us Set regional language For First timer open the ICBC Mobile Banking Application first of all users have to set the regional and language by click Set regional language For example Singapore which your ICBC bank account belongs amp English which your preferred display language When the region switch parameter Remember Card Number Account Number User ID of the mobile banking is set to Yes the login page will present the field After the customer ticks the option the mobile banking will automatically display the last card number account number or user ID used by the customer when the customer
10. lement remittance non pre exchange settlement remittance cross border remittance and other businesses Besides customers can add and maintain My Beneficiary or reference template inquire about the reference template added or modified under the mobile banking or internet banking shares the beneficiary templates under the internet banking and mobile banking and inquire about transaction details 11 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC HALKI ame INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E IC BKSGSG TE L 65 6539 1 066 FAX 65 65381370 Home Fund Transfer Return Fund Transfer Fund Transfer Registered A C Transfer Enquire Detail External Transfer My Payee PreSettled FX Remittance Global multi currency remittance ICBC Express ICBC Express Customers needing to conduct the cross border remittance can use this function to make a foreign exchange remittance to a beneficiary who opens an account with a bank outside the local region 7 Fixed Deposit The Fixed deposit function on the main menu offers the Open Fixed Deposit Account and My Time Deposit options Customers can open time deposit account and inquire about basic information interest rate maturity change prompt and other information on the time deposits If a customer wants to inquire about the interest rate he she needs to access the tier 2 menu in the lower part of the Open Time Deposit Accou
11. logs in the overseas mobile banking again After entering the account number or user name and password on the login page customers can click the login button to log in 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC FREI RT ame INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E IC BKSGSG TE L 65 6539 1 066 FAX 65 65381370 If the card number or account number entered is incorrect the system will pop up a dialog box to prompt the error If the customer logs in for the first time the system will present the Service Clauses to prompt the customer Mobile Life Branch Inquire This service offers the function of inquiring about the outlets of the Bank and locating them on the map Users have to activate their mobile GPS location function and always turn on before use this inquires The Bank has launched the mobile life product to realize a perfect combination between the entertainment life of customers and the mobile finance of the Bank Customers can inquire about the deposit interest rate and exchange rate and inquire about the latest information of the Bank including financial information products and services without logging in the mobile banking Interest rate inquiry Inquire about the deposit interest rate of the Bank exchange rate inquiry Inquire about the current exchange rate information of the Bank If the automatic refreshing switch of foreign exchange inquiry un
12. mobile for security authentication method thus use has two option when their in the final step of submitting transaction 16 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC FREI RT ame INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E IC BKSGSG TE L 65 6539 1 066 FAX 65 65381370 a ICBC SMS codeor b Token Transaction history and operation record is allowed to advanced search by select the period of date Home ICBC SMS code Activate SMS Passcode A C Activated For SMS Passcode Inquire transaction history Inquire operation record 13 Account Log Out By click Home return to the Home page and click Logout button A message will popup as shown below 17 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC FR S T 8 R T osos INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E ICBKSGSG TE L 65 6539 1 066 FAX 65 65381370 You have exited the mobile banking mae 14 FAQs 1 What requirements should the Android phone of customers meet to install the Android mobile banking program of the Bank If a customer wants to install the Android mobile banking program on an Android phone the phone must meet the following requirements 1 We suggest the customer use the genuine Android phone If the customer uses a non genuine phone or operating system the customer will possibly be unable to use the Android mobile banking of the B
13. nt and My Time Deposit page 12 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC HALKI ame INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E IC BKSGSG TE L 65 6539 1 066 FAX 65 65381370 Home Fixed Deposit Open Fixed Deposit My Fixed Deposit 8 Foreign Exchange Business The foreign exchange business Online FX menu on the main menu has the FX Transaction My FX and Details Enquiry Based on their needs customers can set the customary exchange rate inquire about the exchange rate designate a special trading account to conduct real time foreign exchange trading or inquire about foreign exchange position and details of foreign exchange trading 13 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC FREI T 9 SR Tososoc INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E IC BKSGSG TE L 65 6539 1 066 FAX 65 65381370 Home Online FX FX Transaction My FX Detail Enquiry 9 Service and Settings This Menu has Change Password Personal Information Check Customer Discount Detail Transaction Authority Calibrate Token and Pay Annual Fee Customer can verify and update the login password personal information such as residential address and contact number and others which necessary Transaction Authority allows user to activate deactivate online transfer and payment functions E to
14. program from Google s Android Market the customer shall select the program published by Industrial and Commercial Bank of China Limited 3 Do I have to pay a service fee for the Android Mobile Banking At present the Android Mobile Banking of the Bank is free of charge The electronic password token of the Bank is now at the stage of internal free trial use and its cost price will be determined and published when the token is formally launched 4 Do I have to pay for downloading and installing the Android mobile banking client of the Bank The Bank offers the Android overseas mobile banking client free of charge through Google Play and customers can download install and upgrade the client free of charge Customers need to pay the internet data fee 5 Is it safe to use the Android mobile banking The Android mobile banking client of the Bank is safe and reliable and the Bank offers the electronic password token or ICBC SMS as the authentication medium At the same time the Bank sets differential transaction limits for different authentication medium to assure the fund security of customers 6 What requirements should the iPhone of customers meet to install the iPhone mobile banking program of the Bank If a customer wants to install the iPhone mobile banking program on an iPhone the phone 19 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC FREI RT ame INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE B
15. tiki Pio de Esas 15 VA JCB C MGSSO0 Sen PL 16 ICBC SMS CO enne RHENIUE OPI TTE NE 16 13 Account Log Ot etd ert i te REI e Ret tre re dere Tae os des RR ER NA 17 IDEO m 18 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC FREI TR TT ame INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E IC BKSGSG TE L 65 6539 1 066 FAX 65 65381370 6 RAFFLES QUAY 423 01 SINGAPORE 048580 ICBC FREI RT ame INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED SINGAPORE BRANCH SW l FT CO D E IC BKSGSG TE L 65 6539 1 066 FAX 65 65381370 Overview Benefiting from the popularization of smart phones mobile banking is deeply favored by customers for safety convenience fast speed and other advantages It shakes off the dependence of the internet banking on computers and the internet and permits users to use banking services where the mobile phone network is available thereby embracing a vast prospect At present the overseas mobile banking supports Apple s iOS and Android system after the launch of the iPhone client and the Android client This document is for ICBC Personal banking customer with internet banking activated Users can be more understanding of the basic functions about the ICBC Singapore Mobile Banking If you need further clarification kindly contact our customer hotline 1 Terms amp Definitions The iPhone mobile banking is another all new mobile banking p
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